Arrived on site received wrong part office to reschedule ; O-emld tckt

Arrived on site to test unit for oven not igniting sometimes or not maintaining heat when it does pre heat. Test unit and found faulty bake igniter. Replaced bake burner with igniter test unit and unit test good. Unit pre heated to 350? and maintained and averaged temp of 350?. Job complete.

Arrived on site to test unit for oven staying on when turned off. Customer explained heat coming out of the back of the unit from the vent. Advised customer that the cooling fan will stay on till the oven gets below 170? to protect the electronics. Called Techline test unit with Techline and no problems found at this time job complete. SR#7740478105

Arrived on site to replace sump and motor. Replaced sumpAnd motor test unit and unit test good no leaks present at this time job complete.

Arrived on site to test unit for glass coming off front frame. Called Techline and per techline this is a manufactured defect I will need to replace cooktop. Ordering new cooktop rescheduled for SR#7740479920; ordrng 1 W11051486 (Cooktop glass) and 6 W10853046 (Bezel knob)s

Arrived on site to test unit for bottom oven tripping breaker. Test unit and found unit is on a GFCI. Test amps and amps are good. Disconnected the ground wire and turned oven on to 500? unit or pre heated correctly. Connected ground back on and turned oven back on to 500? and unit maintained heat. Advised customer to leave oven on for an hour. Called Techline and per techline no parts needed job complete. SR#7740482831.

Arrived on site to test unit for unit giving F2E1 error. Console is not responding will need to replace control panel. Opened new box and found panel damaged. Will order new panel rescheduled ; ordrng 1 W10913685 (Panel control)

Arrived on site to install previously ordered part. Replaced light assembly W1147191 and units lighting is correct. Job complete

"Arrived on site for not operating. Upon arrival, inspected unit and found door switch is fractured. Used door switch WP3406107 from truck stock. Test unit and is operating as designed. Job complete"

"Arrived on site for making noise. Upon arrival, inspected unit and found noise coming from evaporator fan. Removed evaporator panel. Found evaporator motor is running loudly. Replaced evaporator fan motor WP2315549. Unit is now operating as designed. Job complete"

"Arrived on site to install previously ordered parts. Replaced handle, control panel and all 4 wheels. Test unit and is operating as designed. No leaks present. Job complete"

"Arrived on site for not heating. Upon arrival, inspected unit and found heater has failed. Need to replace heater. Replaced heater W10518394. Test unit and heater is now operating. No leaks present"

"WED560LHW2 Arrived on site for unit making loud noise. Upon arrival, found motor making slight rattling noise. Also dryer vent is bent. Proceeded to replace W11234001 motor and W11327190 blower wheel. Tested unit and now unit is functioning as designed."

"WTW8127LW1 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11449841 gearcase. Tested unit and ran diagnostics and passed with no issues. Unit is functioning as designed. No Water leaks detected at this time."

"KODE900HSS21 Arrived on site for F6E4 code. Upon arrival, confirmed stored error. Cleared codes. Ran all component activation and passed all tests. Customer stated the oven will shut off during preheat and display the error. Tested upper over and preheated to 350F with no issues. Posted on service thread and advised to replace console and control at the same time. Returning with console. Customer agreed to reschedule Dec 11th. ; schdld next appmnt for 12/11 WED !"

"JMW2430LL03 Arrived on site for unit screeching while turning. Upon arrival, when putting weight on the turntable glass, unit will screech. Proceeded to replace W11179756 shaft. In addition, applied grease on the motor shaft. Tested on multiple occasions, and now unit is functioning as designed."

"WFES3030RS0 Arrived to inspect power loss. I found the machine was tripping the breaker when bake was initialized and the were no other deficiencies found, including the 240VAC voltage supply. I replaced both elements and control and then performed a full 500F preheat with the Ground lifted and there were no additional trips. After completing the preheat, I allowed the oven to cool while reconnecting the G and restarted the 500F preheat from 190F. The machine operated as designed and the breaker did not trip. The customer has been given instructions on contacting the builder to have the circuit breaker replaced and circuit tested, if the issue persists beyond two times. Issue reported to the MFG tech assist, file# 7740483115."

"WFES3030RS0 Arrived to inspect power loss. I found the machine was tripping the breaker when bake was initialized and the were no other deficiencies found, including the 240VAC voltage supply. I replaced both elements and control and then performed a full 500F preheat with the Ground lifted and there were no additional breaker trips. After completing the preheat, I allowed the oven to cool while reconnecting the G and restarted the 500F preheat from 180F. The machine operated as designed and the breaker did not trip. The customer has been given instructions on contacting the builder to have the circuit breaker replaced and circuit tested, if the issue persists beyond two times."

"MDB8959SKZ0 Arrived to inspect noise. Service test mode had F8E2 and FAE2 as the on,y stored errors and I cleared for testing. I found the automated service test mode could not be activated and when selected, the DRO showed 2h (delay) and then counted down to 1h, shutting down into standby mode at approximately the same cadence of one second per display. The machine could be immediately started in consumer mode or test mode, but would do this issue at every attempted service test mode step two. Running the machine in customer mode, I did not hear any abnormal noises and suspect a piece of debris had lodged in the pump screen assembly and had finally passed. I suspected the UI causing the incorrect service mode operation and did not have the UI on hand. In an attempt to correct the issue, I replaced the main control and found no change when reassembled and tested. I did note the vent gasket had been leaking and was severely mispositioned, allowing the entire bottom of the inner vent assembly to not contact the gasket. I placed the gasket correctly and found the issue fully resolved. Office to order the UI. No leaks observed during service. ; ordrng 1 W11414079 (UI)"

"MVWC565FW1 Arrived to install previously diagnosed and ordered parts. I found the tub partially full of water, and no use had occurred since our last service. This confirmed the valves seeping and the valve assembly will be required. On the last service, I had applied penetration fluid to the wash plate/agitator bolt to ensure it could be removed for this service. I found the penetrating fluid did not work and the agitator was still completely stuck to the driveshaft. Even if the agitator was broken off, this type of machine cannot have the gear case with the agitator hub seized to the driveshaft, pass through the tub assembly. The valve assembly, basket, tub, hub assembly, hub screws, wash plate and wash plate nut will also be needed. Office to attempt authorization and contact the customer for return service. No leaks observed during service. ; ordrng 1 W11038689 (Valve Assembly) and 1 W11550891 (Agitator) and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W10752187 (Wash Plate Bolt) and 6 WP8533953 (Hub Screw)s"

"Arrived on site to diagnose dishwasher randomly starting on its own. Tested unit and confirmed that unit had an F2E1 error for stuck key, which is likely starting the unit. Replaced control to resolve since unit has no console keypad. Voltage and polarity good, and likely no line noise. Unit working as designed at this time. Called in findings to safety. Parts used - W11637583."

Arrived on site to diagnose washer not filling and giving LoFl error. Checked codes and found F8E1. Put unit in diagnostic mode and ran cold valves and hot. Found the cold valve buzzing and barely letting any water through. Replaced cold valve to resolve. Retested and verified proper operation from all valves. Parts used - W11688995. No water leaks present. Picture added to SD.

"Arrived on site to diagnose dishwasher with burning smell coming from it. On arrival customer clarified that they had a burning smell, and that his wife had also heard noises coming from the unit. I plugged in the unit and tested. Found unit came on and ran normally, with no burning smell. I did notice that there was increased wash motor noise when it was running, but spray arms were moving and pumping fine. Due to the abnormal sound of the motor, I recommended replacement of sump and motor assembly. Customer declined and will replace the unit. Called findings into safety. Call completed."

"Arrived on site to inspect refrigerator with lower ice maker problems. Upon fur5her inspection, I measured temp and FC measured -10 degrees. I found that the bottom ice maker fill tube was out of position and was resulting in the water flowing out and into the ice bin causing the ice to stick together. I repositioned the inlet unless and tested the unit the unit is operating as designed. No water leaks observed during service. No parts needed."

"Arrived on site to install previously diagnosed and ordered part. Upon installation, I found that the part number for the control did not match. I am ordering the correct control. Office to schedule return service. No gas leaks observed during service. ; ordrng 1 EBR80595308 (Control)"

"Arrived on site to inspect washer continuously draining. Upon further inspection I found that the pressure sensor in the control is faulty and causing the unit to drain constantly. I replaced the control and this fixed the issue. I calibrated and tested the machine. The washer is now operating as designed. W11607637 no water leaks observed during service, no one present to sign."

"Arrived on site to inspect refrigerator not producing ice. Upon further inspection I checked temperatures, FC -4 RC 34. I found that the ice maker bin is completely frozen and seized. I attempted to steam the bin to thaw however it will not budge due to too much ice. I instructed the customer to thaw the fridge so the bin can be safely removed without causing damage to the liner. I instructed the customer to lay out towels and leave the doors open if possible I am ordering the bin in case it is needed. W11185686 W11692161 no water leaks observed during service. Office to schedule return service.; ordrng 1 W11185686 (Ice bin) and 1 W11692161 (Ice maker)"

"Arrived on site to inpsect refrigerator not cooling properly, upon further inspection I found temp in FC 5 degrees and temp in RC 34 I found that the condenser fan was not running, resulting in the fridge not able to properly dissipate the heat from the condescending and compressor. I am ordering the condenser fan W11127829 and scheduling for 12/13. No water leaks observed during service ; schdld next appmnt for 12/13 FRI !"

Arrived on site to inspect washer with no display and not powering on. Upon further inspection I found that the control was sending 12VDC and I verified that the harness is good. I determined that the ui control is defective. I replaced the ui console and tested the unit. The unit is operating as designed. No water leaks observed during service. W11325580

"Arrived on site for customer complaint of unit tripping breaker, I replaced bake, broil, and control yesterday, removed ground and set at 500, customer called back and stated unit is tripping breaker again. Called techline to document sr#7740477631 unit got to 500 on bake cycle after it tripped the breaker 3 times on me, but unit seems to be working as designed, customer will watch it."

"Arrived on site for customer complaint of unit tripping breaker, I replaced bake and broil elements as well as control. I removed ground screw and set bake to 500, unit tripped breaker, reconnected ground, called techline to document. SR# 7740476293"

"Arrived on site for customer complaint of noise issue, found vibrating from condenser line in drain pan. I adjusted the foam pieces to elevate the condenser off of the plastic pan, unit tested good."

"Arrived on site to install failed bake valve, after replacing, unit tested good. Part number used w11590251"

"Arrived on site to install rear bulkhead, blower asm,and drum for noise complaint. After replacing, unit tested good."

"Arrived on site for customer complaint of oven giving an error code F1E3 and the front right burner not working properly. I found failed control board as well as fr infinite switch failure. I replaced control and switch, unit tested good."

"Arrived on site to test unit for not heating. Found heating element burnt out. Replaced element(279838), thermal fuse(WP3392519) and tstat(279816). Unit has air flow restriction. Advised customer to have venting leading to exterior cleared prior to using to prevent further damage. Unit is working as designed. Job complete."

Arrived on site to test unit for long dry times. Verified burner cycling properly. Found unit has poor air flow. Replaced thermistor(WP3387134) and thermal fuse(WP3392519) as a precautionary. Advised customer to have ventilation looked at for restriction. Job complete.

"Arrived on site to test unit for not draining and grinding noise. Found water present in tub on arrival. Black wire to pump was cut and found actuator not shifting properly causing splutch assembly to grind and cause noise. Corrected wiring with butt connection and replaced splutch(W10721967), belt(W11239857), and shift actuator(W11481722). Completed diagnostics with no issues. Unit is now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for yellow flames and gas smells. Found unit is not converted to LP and still has all NG orifices in place. Customer was not left with conversion kit. Recommend converting unit to LP and testing for leaks. Advised customer against use till unit is converted properly. Office to reschedule. ; ordrng 1 W11087486 (Oven LP conversion kit) and 1 W11436985 (Cooktop LP kit)

"Arrived on site to test unit for vent clip falling off. Customer he tried to cancel survive but did not get a confirmation of canceled service. No service provided, no fee collected. Job complete."

Arrived on site to test unit for no power. Found breaker to unit was off. Turned breaker on and unit now working as designed. No signs or arcing or grounding out. Advised customer to monitor and if issue persists recommend having contractor replace faulty afci/gfci breaker. No parts replaced at this time. Job complete.

Arrived onsite and accessed rear of unit after listening to video from customer. Inspected fan area and found unit compressor inverter was rattling against the wire protector plate sheet metal that covers the right rear roller. Adjusted plate to eliminate rattle. Unit is now operating as designed. No parts

Arrived onsite and found unit operating with one time trip and plugged in and not tripped again in over 72 hrs. Evaluated plug and found secure and proper voltage and the correct polarity. Found unit operating within design. Advised customer on findings and reported findings to safety. No parts used. No repair recommendation at this time. 7740443942

Arrived onsite and found unit operating with failed airflow. Pest mesh causing unit duct to clog and restricted airflow causing poor drying efficiency. Advised customer on findings and reported findings to maintenance. Duct needs to be cleaned to restore function no parts

Arrived onsite for unit convection operation with left door switch on microwave preventing start of cycle. Advised customer on findings and advised following door shut and gently pressing to ensure good contact. Explained counter tension of hinge springs that can cause a bounce out of closed switch position when the door is casually shut without following through. Pointed out slight install tension causing the propensity on the left switch only. Demonstrated findings and provided explanation of design on convection function to address concerns with meeting and maintaining temp. All checks good. No parts needed.

"Arrived onsite and found unit breaker had tripped and the breaker had not been fully reset to restore function. Reset breaker and tested, all checks good. Advised customer on repair. No parts"

Arrived on site for dishwasher not filling with water. On arrival confirmed issue and found f6E1 and f6e4 in diagnostics. I found the float switch and valve working but found control not responding. Replaced control and retested unit. Found dishwasher working as designed. Call complete

Arrived on site for wall oven showing f3e0. On arrival confirmed failure and ohmed out sensor and found it at 1.19kohms. Didnt find any broken wires and replaced w11649350 control and w11598120 sensor. Tested oven and found it working as designed. Call complete

"Arrived on site for washer making aloud nois but not allowing any contorl functions to operate. On arrival confirmed issue and found unit stuck in drain loop. On further inspection I found pump at 21.4ohms and control relay had failed and was allowing power to drain even with harness and pressure hose unplugged. Ordering W10919003 pump, W11608056 control and rescheduled customer for 12/11/24 to complete repairs. ; ordrng 1 W10919003 (Pump) and 1 W11608056 (Control)"

"Arrived on site for washer not completing cycles. On arrival confirmed issue and found f7e5&e6 in diagnostics. Found actuator and capacitor broken as well as cam and hub stripped and worn down, replaced W11227944 capacitor truck stock, W10528947 hub truck stock, w11212745 actuator, w10721967 cam. Reassembled and tested washer. Found no leaks and unit works as designed. Call complete ; ordrng 1 W11227944 (Capacitor truck stock) and 1 W10528947 (Hub truck stock)"

"Arrived on site to test unit for not heating and spray arm not moving. Upon running diagnostic cycle with a clear door, found the manifold is not sealing to the feed tube properly causing a loss of pressure to the top spray arm. Heater is also not engaging and the stop clips on the rails have failed. Will need to replace heater, manifold, and stop clips on return visit. Ordering parts required, no parts installed, rescheduled for 12/10.; ordrng 1 WPW10340683 (Manifold) and 2 WPW10082861 (Stop clip)s"

"Arrived on site to test unit for long preheat cycles. Upon arrival maintenance stated unit takes almost an hour to preheat to 350?. Removed back panel, found bake element pulling 5 amps and broil element pulling 7 amps. Checked voltage, L1-N reading 240V, L2-N reading 120V, L1-L2 reading 120V. Issue is electrical. Maintenance removed outlet and found it not wired correctly. Maintenance wired the outlet correctly. Tested unit, unit is now receiving proper voltage and is heating properly. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit for not keeping temp. Upon arrival customer stated they were cooking food but after awhile when checking on it, oven was cool. Tested unit by running a bake cycle at 350?, unit ignited properly and reach 350?, when temp dropped unit reignited and began to cycle. When cycling the temps would drop too low. Could not mimic issue but as precautionary replaced oven sensor (WPW10181986), DSI board (WPW10331686) and control (WPW10424330). Advised customer to run a cycle and monitor. Unit is running as designed, no gas leak detected, job complete."

"Arrived on site to test unit for noise. Verified issue is the same as the previous visits. Disassembled unit and added sound pads (W11113654) X6 under the motor mount and exhaust tube. Replaced roller bearings, pulley wheel and belt using the repair kit (4392067). Reassembled unit and tested unit, noise has been eliminated. Advised customer to monitor. If issue returns recommend returning with a motor mount. Unit is now running as designed, job complete."

"Arrived on site to test unit for H20 error. Upon arrival customer stated he had the installers double check installation but error is still appearing. Tested unit, confirmed unit is not getting any water, valve is open. Removed unit from cavity and found water line has been kinked preventing fill. Removed kink and reinstalled while pulling slack under the sink, tested unit, unit is now filling and all components are properly engaging. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to replace previously diagnosed part. Replaced door (W11654535) and applied power, screen did not illuminate and touch buttons did not react to inputs. Receiving 12.7VDC. Door is defective. Will need to order a new door. No parts installed, office to reschedule.; ordrng 1 W11654535 (DOOR WHITE)"

"Arrived on site to replace previously diagnosed parts. Replaced tub (W11409866) and sump assembly (W11416362). Tested unit by running a diagnostic cycle, inspected all possible leak points, no leaks detected. All components are properly engaging, unit is now running as designed, job complete."

On arrival verified complaint of tripping breaker. Replaced main control due to burn smell and reran cycle. Unit still tripped breaker. Replaced bake element and reran cycle. Unit no longer trips breaker. Cooked off unit at 500 for 30 minutes. Job complete installed w11545804 and w11649137 cntrl.

On arrival verified complaint of needing clip for harness. Installed clip and ran diag. Unit is now functioning correctly job complete installed w11755726

"Arrived on site for breaker tripping when oven is used . Replaced control and both elements W11182108, W11696067, W10856603. Followed wp and sevice management service pointers on burn off . Broil is pulling 14 amps , bake @ 10 amps . Called tech line reported work done and findings sr 7740469779 safety 7740020083. Only recommendation is tripping occurs again to replace breaker . Job complete"

Arrived on site for oven not lighting . Found igniter cracked . Replaced igniter W11176454. Ran preheat cycle . Unit is igniting and heating properly . No gas leaks detected at time of service . Customer didnt want to sign ticket . Job complete

Arrived on site for frost building up in freeze . Found fz door not closing properly . Sometime door is open 1/2-1/4 gap . Ordering both rails set return 12/11 . No water leaks detected at time of service. ; ordrng 2 W11658402 (Rail fz slides)s and 1 12002497 (Gear) and 1 WPW10284684 (Adapter) and 1 WPW10284685 (Adapter)

Arrived on site for motor continuing to run . Found drain pump is running in flood mode . Did 5 second start reset . Drain pup came back on . Ran diagnostics got pressure sensor error . Hose is free of any kinks or punctures. Replaced control W11603810. Ran calibration and test wash all checking normal. No water leaks detected at time of service. Called safety reported finding and repairs ( same reference number ) Job complete.

WDT970SAHZ0 Arrived on site for a dishwasher not washing correctly. On arrival found despenser was broken and that's the only issue. Ordering part#w10861000 rescheduled for12/11/2024 Not returning parts back not needed.; ordrng 1 W10861000 (Despenser)

MER5875QAB Arrived on site for a range with door issues. On arrival verified door was taped checked hinges right side was bad also the hinge receiver was stripped will be needed to be replaced ordering part#WP74010551 office to reschedule for client returning part will be needed. ; ordrng 2 WP74010551 (Hinge receiver)s

WMH2175XVT2 Arrived on site for a otr microwave not turning plate. On arrival verified issues replaced part#wpw10466420 tested product works as it's designed.

WED6400SW1 Arrived on site for a dryer not starting. On arrival verified product had power but not turning over. Further inspection found failed thermal fuse. Replaced part#wp3392519 tested product works as it's designed.

WTW8500DC5 Arrived on site for a washer not draining. On arrival found drain pump working as it's designed. Client said fabric softener despenser not despenseing tested failed water valve ordering part #w11165546 . Also bad gearcase will be needed to be replaced reschedule client for 12/11/2024. Returning parts will be needed. ; ordrng 1 W11165546 (Water valve)

WDP540HAMZ4 Arrived on site for a dishwasher not washing. On arrival ran a diagnostic found motor not working part#w11613479. Installed part tested product works as it's designed no water leaks visible from watersupply. No previous water leaks or damage.

WED4720RW0 Arrived on site for a dryer pausing. On arrival ran diagnostics no error codes. Found the ventilation to home needed Tobe addressed. Instructed client to get cleaned as soon as she can . No parts used product works as it's designed.

Arrived onsite for washer not having the baffle in place anymore. Found tub missing all 3 baffles. Replaced baffles. Verified operation. Call complete.

"Arrived on site for refrigerator not making any ice. Found e5 error. Checked and Icemaker making loud noise. Tested water and ice maker did not fill. Removed top panel. Replaced icemaker, valve and fill tube heater. Verified operarion. Call complete."

"Arrived on site for washer not turning on, verified 126 volts coming into main board. Board making strange noise. Flashing green light. Replaced main control. Unit still does not power on. Replaced control panel. Unit will still not power on. Dc light now solid. Found 2 harness were connected wrong. Corrected and still not working dc light now blinking again. Drain pump 20th a, recirculating pump 44 ohms. Reordering console and control. Reset for ties am. ; schdld next appmnt for 12/10 TUE AM"

"Arrived on site for vibration during spin, no error codes. Diagnostics passed called tech line. Advised to lock legs to base and advise of loading options. Call complete. Sr#7740469958"

Arrived onsite for unit leaking after last repair. Customer had video of a puddle of suds on the left rear corner coming down from the upper left rear corner. Ran test and found unit is having an oversuds condition and suds are coming out of vent tube. This happened after running a clean wash cycle. Instructed customer on how to flush system and get rid of the suds. Also found customer was using too mush detergent. Instructed customer on reducing amount of detergent. Customer will monitor

"Arrived onsite for unit needing compressor replacement. Replaced compressor, drier and access valve. Pulled vacuum but was consistently loosing pressure. Could not find source. Will need to return and pressurized system with nitrogen. May need to contact techline if source cannot be found. Office to reschedule. 2 hr sealed system. ; ordrng 1 Nitrogen (Nitrogen) and 1 2hr (2 hr)"

"Arrived onsite for unit not draining . Ran diagnostics and found F8e2, fae1, fae2 and f9E1 Cleared codes and tested. Found unit retaining water. Inspected drain line and found blockage where drain hose goes into disposal. Removed and tested. Unit is now draining properly. Job complete"

Arrived onsite for unit still making noise. Found customer complaint is from damper motor again. Notified customer that component is motorized and will make some noise. If unit is not functioning then that component can be replaced. As of now unit is functioning properly. Job complete

Arrived onsite for unit not filling or starting a cycle. Inspected and found F9E1 error on display. Tried running a cycle but would not. Inspected underneath unit and found broken wire harness took a pic. Ordering lower harness and extra clip per service pointer w11750573. Ret to return Dec10th. ; ordrng 1 W11643701 (Lower harness) and 1 W11284522 (Clip)

"Arrived on site for no ice. Ran diagnostics optics passed,ran fan test passed,E2 error code,replaced defective icemaker,power cycled unit ran harvest test passed,ran fill test passed. Used w11658802"

"Arrived on site for noise complaint. Ran diagnostics,fan powered on no odd noise,ran compressor no odd noise,removed compressor cover adjusted tubing,power cycled unit no odd noise while compressor running."

"Arrived on site for noise complaint. Customer played recording loud vibration noise,adjusted front compressor brackets,removed compressor cover adjusted condenser coils to prevent vibration and rubbing."

"Arrived on site for a defective compressor,also found a defective freezer light switch,replaced switch,compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked switch operation good freezer light working. Used W11384469,w11580057,w11506635,; used 1 W11384469 (Switch) from stock"

"Arrived on site to inspect dryer not starting. Upon further inspection, I found the unit plugged in and the interior light turning on when the door is opened. I removed the terminal block cover and found the neutral wired to the ground (photo). I corrected the wiring (photo) and tested voltage and got 243V. I removed the back panel to gain access to the heater, cutoffs, fuse and thermostat. I tested all components and found the thermal fuse was open. I removed,and replaced the fuse and retested the unit and it is operating as designed. No lint observed during service, job completed. WP3392519"

"Arrived on site to inspect dishwasher randomly making a beeping noise. Upon further inspection, the customer advised that the unit will randomly begin to make a beeping sound when not in use and the Sanitize indicator and Hi-temp Wash indicator will be lit up. They advised that they noticed that the Wash, drying, and clean indicators will be lit up but faint. Customer stated that when the unit begins to beep, they unplug it. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I found suds in the tub after the first testing. I gained access to the interior of the door by removing the outer door panel and retested and found the dispenser is dispensing rinse aid during diagnostics. Also, I found where moisture has been building up at the top left corner near the vent/fan and the fan and vent appear to be operating as designed. I advised the customer of my findings and results of testings. I am ordering the dispenser and scheduled return service for 12/12/24. No water leaks observed during service. RETURNING TECH TO REPLACE THE DISPENSER, CONTROL PANEL, MAIN CONTROL & VENT. No parts installed today.; ordrng 1 W11412300 (Dispenser)"

"Arrived on site to inspect washer not spinning out clothing. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I checked the settings the customer has been using and what the unit has been doing and the customer described how the unit will show 1 minute on the timer and the drum is rocking back and forth. I advised the customer that the unit was attempting to go into spin cycle, but due to the load being off balance, it was unable to get the load balanced and spin. I made recommendations for use and care, as well as, detergent use. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect range cooktop burner issues. Upon further inspection, the customer advised that the front right burner was making a clicking noise and the middle burner flame is not complete. I tested the unit and found the oven is operating as designed. I tested the cooktop burners and found the burners operating as designed. I disassembled the middle burner to find some grease under the burner cap and in the gas routing ports on the burner head. I cleaned the cap and head and reassembled and tested and it continues to operate as designed. I advised the customer of the debris under the cap and demonstrated how to disassemble, clean and reassemble. I retested the front right burner and on the low flame setting, I could hear a clicking noise which was not the ignitor. I found the orifice holder dirty as well. Once I turned the burner off, I could still hear the clicking noise. I removed the burner head/cap and found the noise is coming from the cap. I found the cap is comprised of two parts compressed together and the noise is the movement of the two parts when heated. I advised the customer that the noise theyre hearing is normal due to the manufacturing of the cap and demonstrated what is happening. The unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

"Arrived on site to install previously diagnosed and ordered part. Upon arrival, I found the tenant had moved the refrigerator to the garage and it was unplugged and had been defrosted (photos) and there was water in the bottom of the FC section (photo). I cleared the water form the fc section and due to the defrost thermistor failing, I gained access to the thermistor and removed and replaced the thermistor and tested the unit in diagnostics. I found the thermistor is registering and showing good ohms values. Also tested the defrost heater and it is getting voltage and is heating up as shown in the photo in SDQuickpic. Unit is operating as designed. No water leaks observed at the end of service, job completed. Unit left plugged in to allow to cool. No one available to sign for receipt/owner opened garage door from their phone. WPW10384183."

"Arrived on site for stopped making ice. Upon arrival test, tenant states that ever since maintenance department pressed reset button that unit has been operating correctly and is canceling service at door. Job complete"

"Arrived on site for not making ice. Upon arrival test, inspected unit. Container is empty. Found ice in mold. Pressed reset button and harvested correctly and then call for water correctly. Unit is operating as designed. No leaks present. Job complete. No parts used. Job complete"

"Arrived on site for not operating with F1-E1 code. Upon arrival test, ran diagnostics and get F1-E1 ACU fault. Power cycled unit and test unit by running a normal cycle but error code appears and does not allow operation. Need to replace control. Replaced control W11549931. Test unit and unit is operating as designed. No leaks present. Job complete"

Arrived on site to install previously ordered parts. Replaced lid W11627419 and both bearings W11638180 and W11638181. Door is now operating as designed. Job complete

"Arrived on site for SAFTEY tripping breaker. Upon arrival, maintenance department canceled service due to unit already repaired. No parts installed. Job complete"

"Arrived on site for oven not operating. Upon arrival test, customer states that oven operates correctly that its the rear left cook top burner that is not igniting. Customer states that that burner has never operated. Test unit and confirmed oven and all other cooktop burners operate correctly. Pulled unit from cabinet to inspect harness and spark module. Found floor damage. Showed customer and took picture. Harness connection is good. Need to order igniter and spark module. Office to reschedule ; ordrng 1 W11688146 (Left rear igniter) and 1 W11590249 (Spark module)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I added the foam gaskets around the top of the freezer door and tested the unit. I found the networking and operating as designed. Call complete. W11159742.

"Arrived on site for a freezer that is not cooling. Inspected unit and work area. The customer advised the unit was working one day and then the lights went out and nothing has been working sense. I opened the freezer door and found no power inside of the freezer itself. I gained access to the plug and found proper voltage and polarity. I went ahead and checked in the back to make sure that all connections were connected. I went ahead and replaced the control and tested the unit. I still found the control not illuminate. I check voltage from the plug to the connector on the bottom side near the compressor and found no voltage, indicating an issue with the lower harness. Ordering a Harness in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11648068 (Plug harness)"

"Arrived on site for a washing machine that has a broken agitator. Inspected unit and work area. The customer advised that the unit does not have a broken agitator, but that the tub seems to be broken because it seems to be bouncing all over the place. I tested the suspension and found the suspension was good. I ran the unit through a diagnostic check and found all components working an operating as designed. I ask the customer what she meant and she advised that she is used to having a washer where the tub does not move. I did explain to the customer that this is a suspension based model and that the tub is hanging freely between the sides of the machine. I did advise if this is normal operation, and that if she is having off-balance loads, it would be uneven weight within the basket. I went over loading procedures, and the unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a dryer that is making squealing. Noise is during operation. Inspected unit and work area. I did confirm the customer complaint upon starting the unit. They disassembled the unit and found the rollers were fine, but the idler pulley was not. I found the idler pulley, making a squealing noise every time it rotated on the shaft. I replaced the idler pulley and tested the unit. I found the unit working and operating as designed. Call complete. Wp6-370034."

Arrived on site for a range that has an element that will not work. Inspected unit and work area. The customer advised that the unit front right burner would not turn off no matter which direction he was twisting the knob. I tested the unit and confirmed the customer complaint. I replaced the infinite switch and tested the unit again. I found the unit working and operating as designed. Call complete. WP3149400.

"MED5630HW2 Arrived on site for unit not drying properly. Upon arrival, proceeded to check temperature with thermocouple with exhaust vent plugged in and temperature averages at 250F. Removed vent and averaged 187F. Continued to check duct into house and found wet lint. Advised customer to call duct cleaner and clean ducts since hot air is not venting out properly and all the heat steaming air is being trapped in the dryer. Customer agreed. Unit is functioning as designed. No parts needed"