"Arrived on site to replace previously diagnosed parts. Replaced both RC gaskets (W10443320) and formed to the frame with a heat gun. Also thawed out a big ice ball and drain tube port, confirmed drain tube had a restriction that did not allow water through. Replaced drain tube (W10619951) and verified proper drainage, unit is now draining properly. All other components are engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed console, inspected console and found it damaged in the box, ordering a replacement, parts department to inspect part before sending out, office to reschedule ; ordrng 1 W10913685 (Panel control)"

"Arrived on site to test unit for loud buzzing noise, tested unit found condenser vibrating against frame causing the noise, added sound pad and zip tied wires that could cause potential noise, unit is now running as designed, no leaks detected job complete no parts installed"

"On arrival verified complaint of noise during function. Visual inspection shows a little bit of wear and tear on the belt and splutch. Grande cycle all components activate correctly, but belt squeals. Replaced splutch and belt. Re ran diag and all components function and no noise. Ran cycle and un8 runs normally. Job complete installed w11239857, and w10721967"

On arrival verified complaint of unit not heating. Verified voltage and polarity. Ran cycle and verified heater is not functioning. Checked heater and found open. Replaced heater and re ran cycle unit now heats correctly. Job complete installed wp3387747

On arrival verified complaint of not draining. On inspection found broken wires to drain pump. Repaired harness and secured to tub. Ran diag and verified unit is now fully functional. Job complete no parts installed no leaks detected during service.

On arrival verified complaint of not making ice. On visual inspection found icemaker is not functioning. LED lights in the unit are dim on the refrigerator ceiling and the freezer section. Ran icemaker diagnostic and found icemaker is functioning but unit is not filling icemaker with water.Replaced ice maker water valve and verified icemaker is now filling with water icemaker should make ice in 24-48 hours unit will need LED modules W11683243 and LED board W10830288. Ordering and office to reschedule for part availability. Installed wpw10341329 ; ordrng 1 W10830288 (LED board) and 1 W11683243 (LED modules)

"On arrival, verified complaint of unit continuously draining inspection found the pressure hose is not full of debris or clogged. Plugged unit in and the unit continuously drained. Replaced main control and unit is now functioning correctly and to confirm. Job complete installed w11603811"

Arrived onsite for unit that does not start a cycle no timer operation tumble or heat. Found door switch has correct continuity and thermal fuse is good and found unit operating with failed motor preventing operation. Unit has proper voltage. Found mushy timer actuation and replaced timer during diagnostics. Motor and blower will be needed to repair. Returning with other parts JIC. WPW10185992; ordrng 1 279827 (Motor) and 1 WP694089 (Blower)

Arrived onsite for leaking most cycles and determined unit was leaking from sump and motor diverter component. Replaced sump and motor. All checks good. Unit is now operating as designed. No leaks following repair. W11665769

Arrived onsite and found unit operating with failed center burner electrode. Disassembled and determined unit harness shorted. Repaired short with buttsplice and electrical wrap. Unit is now operating as designed. No parts.

"Arrived on site for water dispenser and ice maker not operating. Upon arrival, test unit and both ice solenoid and water do energize and operate. Found just not getting water from supply. Found kink in water line. Routed waterline correctly. Test unit and is now operating as designed. Job complete no parts used"

Arrived onsite and replaced the bake burner and tested the heat. Unit heats and maintains correctly. All checks good. Broil burner is on back order and is still needed the broil ignition does not close the circuit and validate the flame so it ignites and then cancels. Broil burner and ignitor will be needed. W11643161; ordrng 1 W11661180 (Broil burner)

Arrived onsite for dishwasher not draining. I found the unit to be draining but seemed to be short cycling the drain. Customer also stated the control lock does not function. I confirmed the control lock wouldn't work. I didn't have a ui on me. I replaced the control and the control lock now works and the unit is now draining as designed. No water leaks present. Call complete. Installed W11683481 Control.

Arrived onsite for dryer noise. Upon arrival I tested the unit and unit sounded as designed. I could not get a noise out of the machine that was not normal. Unit operates and sounds as designed at time of service. Call complete. No parts installed.

"Arrived on site to test unit for gasket tearing. Upon inspection found RC gasket flap has torn and magnets have been exposed. Replaced right RC gasket (W10830055) and formed to the frame with a heat gun. Gasket is now sealing properly. Advised customer when opening the doors, open the right first and then the left, vice versa when closing. Unit is now functioning as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed part. Upon arrival found unit in the garage and not connected to any gas or power. Replaced control (W11620686) and attempted to test unit by connecting to power only, relays would not cycle due to no gas but contractor stated that initially when hitting the start button on any cycle the unit would trip automatically. Tested bake and broil, can hear both igniters sparking, breaker does not trip. Advised to installed unit properly on a dedicated circuit and run a bake cycle to ensure issue has been resolved. Unit is now running as designed, job complete."

"Arrived on site to test unit for buzzing noise and broken piece. Upon arrival customer stated that they unit will make a buzzing sound that gets loud on the exterior, installers broke the lower trim piece and the unit will roll forward and not allow drawers to be opened. Inspected unit, found unit is unlevel and touching the finished wood in the cavity that it is in. Repositioned and leveled unit, unit has gotten significantly quieter according to the customer and unit does not roll forward any longer. Also found lower trim piece is broken and will require a new one. Ordering part required, no parts installed, rescheduled for 12/19.; ordrng 1 WPW10713153 (Grille Grey)"

"Arrived on site to test unit for cycle not starting. Upon arrival customer stated he will hear the water enter the tub and drain but nothing else. Entered diagnostics and ran a cycle, unit filled, wash motor did not engage. Heater and drain pump work good. Unit will need a new sump assembly to fix issue. Part has not arrived, customer would like a Friday AM apt. No parts installed, rescheduled for 12/20 AM.; schdld next appmnt for 12/20 FRI AM"

"Arrived on site to replace previously diagnosed parts. Upon arrival did not have the console cap, unit needs both the panel UI and console cap. Informed customer, ordering console, no parts installed, office to reschedule.; ordrng 1 W11460908 (Console cap)"

"KUDK03FTSS0 Arrived on site to replace pump and motor. Upon arrival, proceeded to uninstall unit and found wooden trip prevent unit to be pulled out. Customer will have dishwasher pulled out tonight to be in a serviceable position. ReScheduled call for Dec 23rd but customer request to be on cancellation list. ; schdld next appmnt for 12/23 MON !"

"WRX986SIHZ03 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11603851 FC fan motor assembly and W10846539 ice box fan. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

Arrived onsite for washer skipping cycles to done. Upon arrival I found the door lock to continuously click while in standby. I found the door lock to be reading open when lid is closed and opened. I replaced the door latch. The unit will now go through cycles and operate as designed. No water leaks present. Call complete. Installed W11307244 LID LOCK ASSY.

"WED6620HC2 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace 4392067 repair kit, W11215531 base, W11315726 side panel (2), W11299321 rear bulkhead and W11712678 front bulkhead. Tested unit and still having thumping noise issues. Called techline and spoke with Chris and stated the noise is coming from the weld on the drum. Recommends no other parts. Customer will be reaching out to customer care to escalate situation."

"Arrived onsite for previously diagnosed part. When attempting to take gearcase out I found the spanner nut and components rusted and broken. A full rebuild will be required for unit to operate as designed as the nut could not be taken off. Will require authorization. Office to RS.Ordering W10324650 Basket Assmby, W10324648 Tub Outer, WPW10215093 Filter, WP8533928 Filter Screw, W10780051Suspension.; ordrng 1 W10324650 (Basket Assm) and 1 W10324648 (Tub outer) and 1 WPW10215093 (Filter) and 1 WP8533928 (Filter Screw) and 1 W10780051 (Suspension)"

On arrival verified complaint of freezer door not shutting correctly. On inspection found no damage to rails door shuts evenly. All gaskets are seal correctly. Rails are not grinding. Unable to replicate complaint job complete no parts installed.

"Arrived on site for not operating correctly. Upon arrival ran diagnostics and there are no errors. Ran automatic test and operated correctly. Found combination of too much detergent, improper stand pipe, and load size. Explained all operation of use with customer. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived onsite for washer banging. I found no errors stored. I checked the suspension and found it to be good. I tested multiple spin cycles Low speed, Medium Speed, and High Speed. I found the washer to be operating as designed. I found the customer to be loading their clothes almost to the top of the washer. I advised the customer on use and care and how they cannot overload the washer or a offbalance spin will be present. Unit operates as designed at time of service. No water leaks present. Call complete. No parts installed."

Arrived on site for a refrigerator that has a dented door. Inspected unit and work area. I found upon entry that the model and serial numbers for the unit dispatched was incorrect. I checked with claims and was advised that we could go ahead and update the model and serial information due to the unit still being under warranty. I did confirm that the door was dented and replaced the door and nameplate. I found the unit working and operating as designed. Call complete. LW10913407 and W11223753.

"Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. Upon arrival, I found the refrigerator unplugged. I plugged in the refrigerator and found the unit turn on and attempt to cool. I found that the compressor was abnormally noisy and then shut off within 15 seconds. I gained access to the compressor and when the compressor kicked back on I found it pulling 2.5 A, before shutting off. I replaced the start device and tested the unit again. I found the same issue occurred, indicating an issue with the compressor. Ordering sealed system components and the office will need to contact the customer about a return date due to limited parts availability. WPW10189190.; ordrng 1 W10233961 (Compressor) and 1 W10210787 (Suction tube) and 1 WPW10143759 (Drier) and 1 W11506635 (Access Valve)"

Arrived on site for a dishwasher that is not turning on. Inspected unit and work area. The customer advise that he didnt think that any water was getting to the unit because the dishes are not coming out clean. I ran the metro diagnostics and found an F7 E1 (single speed wash motor failure) error code. I ran the unit through an auto test and found all portions of the machine working properly except the wash motor would not recirculate the water. Ordering the wash motor and rescheduled the customer to 12/19. No parts were installed. ; ordrng 1 W11416362 (Wash motor)

Arrived on site to install previously diagnose part. Inspected unit and work area. I spoke to RG and was advised that the only issue at this point was just with the fuse and that the Magnatron was just fine. I replaced the fuse and tested the unit multiple times. I found the unit heating and operating as designed without losing power or tripping the breaker. The unit is working and operating as designed. Call complete. W11707984.

"Arrived on site for a washing machine. That is not completing cycles. Inspected unit and work area. Customer explained that the unit will not finish cycles and its getting stuck at the spin. I ran the unit through diagnostics and found an F8 E1 (long fill) and F2 E1 (UI stuck key) error codes. After clearing the error codes, I found the unit go immediately into a drain like there was water in it. I canceled that out and ran the unit back into diagnostics. I found the unit attempt to train again indicating the control was sensing water inside of the tub. I went ahead and check the pressure hose and found the pressure hose was in good shape and properly connected on both sides. I blew through the pressure hose and did not find any debris in the house. I went ahead and replaced the control and tested the unit. I found the hot and cold water valves adequately, drying in water and the unit draining properly without creating a siphoning condition. The unit is working and operating as designed. Call complete. W11603810."

Arrived on site to install previously diagnosed and ordered part per previous tech. I installed tub and tested the unit and checked for leaks. No leaks observed during service and unit is operating as designed. W11409866

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that they have been finding small puddles of water at the bottom front just under the door. I found debris on the inner door glass and on/in the bellow that is keeping the bellow from securing when the door is closed allowing water to leak through the debris (photos). Also found the customer has a water softener system as well. I cleaned the debris from the inner glass and bellow area and I placed the unit in diagnostics showing no error codes and tested and the unit is operating as designed with no leaks. I advised the customer of my findings and made recommendations for use and care, as well as, detergent and fabric softener use. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E4-leak. Cleared the code and continued with testing. While testing, I gained access to the drain pan and float switch and found water in the drain pan (photos). I removed the switch from the pan and removed the pan. During test mode, the unit began to leak water on the left side (photo). I pulled the unit out and found the tub not sealed properly from the manufacturer on the left side (photos). Cleaned up the water and advised the customer of my findings and demonstrated for the customer. I am ordering the tub and element and will return with all prescreened parts. Office to schedule return service. RETURNING TECH TO REPLACE THE TUB, SUMP ASSEMBLY AND ELEMENT. Unit left unplugged and water turned off under the sink for safety. ; ordrng 1 W11409866 (Tub) and 1 W11537778 (Element)"

"Arrived on site for a dryer that is not advancing. Inspected unit and work area. The customer stated that if they put on a timed dry cycle, they have to come in and open the door because the timer will not advance. I did confirm the customers complaint and check the voltage to the unit. Found proper voltage and polarity. I went ahead and replaced the timer due to the issue and tested the unit. I found the unit working and operating while counting down and advancing throughout the cycle. The unit is working and operating as designed. Call complete. WPW10185982."

Arrived on site with 2nd man to continue with previous issues. Dissembled unit and cannot find issue with with module. Voltage is correct. Replaced module W11333456. Test unit and is operating as designed. Job complete

"Arrived on site to test unit for no ice production. Found all components engaging but evap not cooling. Found Evap leaking refrigerant. Recommending compressor, evap, drier, access valve and tube kit. Needing 3hrs at minimum. Office to reschedule. Needing autho. Owner not present for signature. ; ordrng 1 WPW10218037 (Evap) and 1 W11735041 (Compressor) and 1 R134a (R134a) and 1 W11506635 (Access valve) and 1 W10843121 (Non UV drier) and 1 876765 (Tube kit)"

Arrived onsite and repaired unit operating with failed gearcase massive oil leak. Advised customer on findings. Ordering parts to repair. No parts used. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 W11481722 (Actuator) and 1 W11395618 (Capacitor) and 1 W11026785 (Motor)

Arrived onsite and replaced the snapped door trim unit is now operating as designed WP2309941

Arrived onsite for unit customer concerned about not maintaining correct temp. Was able to reset power to the unit at the breaker and test function. All checks good. Unit is now operating as designed. No parts

"Arrived on site for refrigerator not cooling. On arrival customer had stated they had plugged in unit about 30 minutes to and hr before our arrival and once I accessed fc I found a proper evap frost pattern across coil.. found all fans running. Found unit wouldnt go into defrost in test 38 and I replaced w11556912 hv control, w11661931 evap motor, and w11556911 ui. Reassembled and tested md found unit working as designed. Reported findings to techline Sr#7740481052 and informed cust9mer to give unit 24 hrs to stabilize temps. Call complete"

Spoke with Rac and customer regarding how whirlpool dispatched unit in oow status an Rac is going to have whirlpool redispatch ticket.

Arrived on site for refrigerator not cooling on arrival I found compressor over heated again as well as unit not running at all. On further inspection I found cold control wp2198202 was getting stuck and was keeping unit in both cool and no cool status when it felt like it. Replaced part and watched fridge run a full cooling cycle as well as go through an entire defrost then re-enter cooling on its own as designed. Informed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived on site for washer not draining. On arrival found harness broke to drain pump and replaced harness w11643701. Reassembled and tested washer. Found it working as designed. Call complete

Arrived on site for microwave needing w11574181 thermostat fix. On arrival reconfirmed issue and installed thermostat along with upper interlock w11551761 and lower interlock w11551557 as well as fuse w11707984. Tested microwave and found it working as designed. Call complete

"Arrived on site for refrigerator needing w11671282 motor, wp63052-2 impeller, w11378860 spacer, wpw10309864 divider, and w11227371 spigot, and w11677733 water tube. On arrival installed parts. Tested ice dispenser and found it working as designed. When I tested the water dispenser I found valve is sticking open and causing water to not stop dispensing. Rescheduled customer for 12/13/24 to complete repairs. ; ordrng 1 W11548535 (Valve) and 1 W11706229 (Res)"

Arrived on site for washer not completing cycles and full of water. On arrival found harness to drain pump broken and repaired it then retested washer. Found it working as designed with No leaks. No parts installed Call complete

"Arrived on site to test unit for tripping breaker. Upon arrival customer stated unit would trip the breaker after 20 minutes of use, builder replaced the breaker. Unit continued to trip the breaker so builder replaced it with a GFCI breaker, unit has not tripped since. Attempted to remove unit from cavity, power cord has no slack in it, would have to remove power from unit to test. Ran a cycle, breaker did not trip. Contacted Techline to document SR#7740476668, and called SAFETY to document SR#7740401656. Advised customer if the issue returns to call Whirlpool for next steps. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for install issues. Upon arrival customer presented issue, brackets that hold the unit in its cavity have slipped out of there designated spots causing the unit to lean forward whenever the door is opened. Also kick plate screw was found. Installed under counter brackets and and secured kick plate. Issues have been resolved and unit is functioning as designed, no parts installed, job complete."

"Arrived on site to test unit for not heating. Upon arrival customer stated unit will not heat and cooling fan would turn on and not shut off unless power is cycled. Verified issue, when engaging a bake cycle the temp showed 113? and would change. Found F3E0 oven sensor error code stored. Replaced oven sensor (W10859573) and control (W11261167) as precautionary. Tested unit, unit is still not heating properly. Contacted SW, after testing all components like the TOD and elements, found that the door switch is not closing all the way and preventing the relays to stay energized and heating. Will need to order door switch. Ordering parts, rescheduled for 12/11.; ordrng 1 W10883049 (Door latch)"

"Arrived on site to test unit for flame under burners. Upon arrival customer stated they were heating up a pot of water and after 3-5 minutes it started to flame under it. Inspected unit, found no evidence of any shorts. Engaged the rear left burner for 5 minutes, no smoking or flames. Noticed all 4 burners are warped. Replaced all fours elements (WP660532) X2 (WPW10259865) X2. Engaged all elements for 5 minutes, after initial burn off all elements are engaging properly and unit is running as designed. Advised customer to make sure no grease or food lands onto the elements while in use to prevent any potential fire. Job complete."

"Arrived on site to test unit for no heat. Ran a vent test, found good airflow. Gained access to internal components, found element reading open. Removed element and found coil has broken. Replaced heating element (WP3387747) and tested unit, unit is now heating and is running as designed, job complete."

"Arrived on site to replace previously diagnosed part. Replaced harness (W10746377) and ran a diagnostic cycle, all components are properly engaging. No new stored error codes. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for long dry times. Tested unit, unit is heating. Ran a vent test, test shows vent is restricted. Cleaned the vent out and tested, unit now has proper airflow. Advised to run a cycle and monitor. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit for not heating. Upon arrival customer stated unit is not heating and the timer wont shut off unless the door is open. Will run continuously. Removed back panel and tested fuses and element, all reading properly. Replaced timer (W10857612) and tested unit, unit is now heating and is running as designed, job complete."

On arrival verified complaint of not functioning. On inspection found drain pump running constantly. Verified pressure hose is clear. Replaced main board and ran diag. Found all components activate correctly but belt is squeaking replaced belt. Unit is now functioning correctly job complete. Installed w11239857 and w11603810

On arrival verified complaint of leaking. Found floor damage and ceiling damage in the room underneath the kitchen. See quick pics. Ran diag cycle and found tub is leaking where sump attaches. Dropped sump and verified gasket is good. Recommend replacing tub due to slight bend in seal area. Ordering tub W11409865. Office to reschedule. 2 call count; ordrng 1 W11409865 (Tub)

On arrival verified complaint of not making ice in RC ice maker. On inspection found temps are -2 in FC and 37 in RC and ice maker box is 2 degrees. Ran fans test and all fans including ice maker fan are working. Ran ice maker errors and got E5. Pulled ice maker and found limited fill from valve. Replace ice maker in RC section and water valve. Unit is now functioning correctly job complete installed w11658802 and w11579561

On arrival verified complaint of no lights functioning in RC section and filter cover broken. Replaced filter cover. On inspection found pantry lights are out but receiving voltage. Installed modules and lights returned to function except the RC light assy. RC light is receiving 13.7 vDC. Ordering light assy W11527432 and led module board W11043763 just in case. Installed module w11683243 and wp67006331. Rescheduled for 12/13; ordrng 1 W11527432 (Led module) and 1 W11043763 (Cntrl)

"On arrival verified complaint of lock posted visual inspection so broken lid lock will need to replace the latch further inspection in the machine shows unit is not fully drained inspection under the unit shows a broken harness attempted to run Diag to confirm other component operations and control board was not fully responsive We need to replace in total main control W11626074, lower harness W11643701 ,lid lock and possibly strike. Ordering main control and lower harness. As well as the clip for the lower harness W11284522. ; ordrng 1 W11643701 (Lower harness) and 1 W11626074 (Main control) and 1 W11284522 (Clip)"

On arrival verified complaint of making noise. Customer showed video of sound. Evap fan is hitting ice. Inspected unit and found ice fill tube is splashing water. Ordering kit W11750811 per sp w11750800. Office to reschedule. ; ordrng 1 W11750811 (Tube kit)

Arrived on site for washer stuck in flood mode . Ran start button reset . Unit started to drain . Found control failing . Replaced control. W11607637. Ran calibration and test wash . All checked normal. Took pick of lease info . No water leaks detected at time of service . Job compete

"Arrived on site for washer bouncing around during wash cycle and not spinning cloths out . Dispatched wrong model number . Ordering correct suspension. Ordering gearcase if needed . No parts ordered , no water leaks detected at time of service . Return 12/11 . ; ordrng 1 W11454741 (Gearcase) and 1 WP389140 (Block) and 1 W10780045 (Suspension) and 1 W11481722 (Actuator) and 1 W10721967 (Cam)"

"Arrived on site for 18oven not igniting . Getting no spark to igniter, 30 oven is lighting . Ordering igniter and dual valve if needed . No gas leaks detected at time of service no parts installed . Return 12/11 . ; ordrng 1 W11205400 (Igniter 18 oven) and 1 W11239228 (Valve dual)"

"Arrived on site ,replaced auger motor and coupler W11671282, WPW10169511 . Unit is now dispensing ice in door . No water leaks detected at time of service . Job complete"

WFW5605MC1 Arrived on site for a washer shaking. On arrival found everything was working fine did find basket had failed test ordering part#W11573030 and two man job for two hours. Office to reschedule for client returning parts just in case needed. ; ordrng 1 W11573030 (Basket) and 1 Twohour (Two hour job)

WTW8127LC1 Arrived on site for a washer leaking water. On arrival verified water leaking from left side part#W11550898 is needed to fix issue. Order part and office to reschedule for client returning parts are needed .; ordrng 1 W11550898 (Faucet)

MVW7232HW0 Arrived on site to install parts from previous visit. On arrival center screw was stripped and will not come off I tried for one hour and forty minutes will have to order tub and inner tub. Two hour for job ordering part#s W11178227 and W11219115. Office to reschedule for client. Returning parts will be needed. ; ordrng 1 W11178227 (Basket) and 1 W11219115 (Tub)

KSRS22FGBT01 Arrived on site for a refrigerator leaking from left bottom side. On arrival verified leak coming from water filer housing ordered part#wp2186443 rescheduled client for the 12/12/2024. Client asked if she could get scheduled for a weekend if not last job of the day after 5pm.; ordrng 1 WP2186443 (Housing)

"MVWX655DW2 Arrived on site from previous visit. Installed part#s w11307244,w11654023,w10528947,w11130362,w11385424,w10752187,w10528947,w10902814,w10913953,w11239857,w11454734 and w10721967 . All parts were needed but I had a bad gearcase will not spin. Ordering part #s w11454734 and w10913953 returning parts just in case. Office to reschedule for client. ; ordrng 1 w11454734 (Gearcase) and 1 w10913953 (Actuator)"

"Arrived on site with new gasket for blower, removed front panel. Removed blower cover. Replaced seal. Verified operation. Call complete"

Arrived on site for washer waking during the spin cycle. No error codes stored. Ran diagnostics and found no errors. Ran spin cycle unit spins properly. Found drain line does not have a vacuum break. Also suspect the pedestal is not sturdy enough. Called tech line. No wobble in drum when spun manually. Recommend to have unit sitting on floor. Floor in linoleum so it is slippery anyways. Recommend something to prevent sliding. Found rubber under feet washer damaged. Will need new leveling legs. Sr# 7740481494. Reset for wed am. ; ordrng 4 W10888529 (Leveling legs)s

Arrived on site for a fire happening under the oven during a inspection. They took care of fire but I found burner are completely covered in soot. Pics taken. All over burner and igniter. Cleaned side walls. Will need to order oven bottom and burner pieces. Office will call to schedule. Cooktop checks out good. ; ordrng 1 W11098799 (Oven bottom) and 1 W10670197 (Bottom baffle) and 1 W11688713 (Burner baffle) and 1 W11220387 (Oven burner) and 1 W11590294 (Igniter) and 2 W11676351 (Igniter screws)s

Arrived on site for dishwasher not drying and not draining. Found water at bottom of tub. Found water at bottom of tub as if it didnt drain. Customer says that how cycle ends. Ran diagnostics and water drained. Found drain line tight against disposal. Cut tie and gave drain line more slack. More water drain as soon as I did that. Diagnostics completed. No leaks. Heater pulled 6 amps advised customer to get rinse aid to help with heating. Call complete.

"Arrived on site with new leveling feet. Replaced all 4 legs. Customer says unit has been grabbing clothes and knotting the, up. Pic taken. Per service manager I advised customer that this will happen if unlike fabrics are washed together. Call complete."

Arrived to vacant apt 3024. Removed top panel replaced control panel ordered due to missing digits. Verified operation. Call complete.

Arrived on site for oven not reaching temperature. Attempted to pull and check voltage/ sensor. Found unit was no even secured in wall. When attempting to removed the right side slide out with wooden panels. Took pictures underneath and found wood panels place but no secured and not all the way to the back for full support. Advised customer oven must be installed according to MFG guidelines. Unit cannot be removed and reinstalled safely at this time. Customer will wait for email and the contact builder.

Arrived on site for a washer not completing cycle. Unit would not agitate or spin. Still recording error for shifter fault. Replaced control and actuator. Unit is now functioning correctly. No leaks present at this moment job completed.Parts usedControl w11603811Actuator w11481722

Arrived on site washer filling and draining at the same time. Ran diagnostics no matter what cycle was selected drain pump instantly would turn on. Found stuck relay on the control. Replaced control then tested washer is now working as designed no leaks present at this time job completed Parts usedCntrl elec w11607637

Arrived on site for unit not dispensing water. Customer stated dispensing intermittent. On arrival found large puddle of water on kitchen floor. Unknown source of leak customer stated they recently had plumbing issues took pictures. No leak from unit at this time. Inspected unit found frozen Reservoir tank. Dethawed tank water is dispensing as designed to. Found water filter being used is incorrect and may be causing air gaps in the line that will cause freezing. Recommend customer Use proper whirlpool filter and use dispenser regularly. No parts used job complete.

Arrived on site to repair washer. Down unit has been moved. maintenance cannot track down where unit was located. Office will need to reschedule once unit is located; O-emld tckt

"Arrived on site for door, not latching. On arrival, customer informed me that it was not the latch that it was. Actually, the door keeps falling down. Inspected and found broken hinges. Replaced hinges and tested door is operating as designed job complete. Parts usedHinge door w11712996 - w11712995"

"Arrived on site. New house build,home vacant,found fresh food door not closing correctly,adjusted fresh food door,shelving and drawer assembly tested door operation unit working as designed. No one available for signature"

"Arrived on site for water leaking into fresh food compartment. Diagnosed an obstruction in drain causing water to freezer over in drain. Defrosted drain cleared obstruction added water to drain water draining correctly. Added adhesive to gaps between liner and cabinet,checked door seals good. Used wp482338"

"Arrived on site for unit powering off and not powering on no lights. Diagnosed a defective drain pump,replaced drain pump,ran water through system water entered pump and pump drain water checked connections no leaks. Used w11539855"

"Arrived on site. Found a defective left side cabinet trim,placed floor guards down,lowered unit on guards,pulled unit out from enclosure,replaced defective cabinet trim,reinstalled unit to enclosure. Customer unavailable for signature. Used w11173662"

"Arrived on site for filter issues. Housing popping filter out diagnosed a defective filter housing,replaced housing installed filter tested water dispenser unit working as designed. Wpw10394053"

"Arrived on site for no ice. Found frozen fill tube,defrosted fill tube ran fill test failed,removed unit found kink in icemaker line adjusted tube ran fill test water filled icemaker correctly."

"Arrived on site. Replaced ice door,chute and left side door,tested dispenser,checked seals unit working as designed. Used w11681454,w10572235,wpw10606117"

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F7E2-failed motor. Cleared the code and continued with testing and immediately when the motor was to come on, the unit shut down and began to drain. I gained access to the sump assembly and removed and replaced the sump assembly and retested and unit is operating as designed. No water leaks observed during service, job completed. W11460946"

"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise which sounded like the drain hose or water supply hose banging against the back panel of the unit. They provided a video of the lid of the unit and I could see that the clothing was off balance. I placed the unit in diagnostics showing no error codes and tested. Once the unit began to spin, I could hear the unit begin to make a loud popping or banging noise. I tilted the unit back and found the rotor bolt had began to back itself out and the rotor was loose on the stator and the rotor was slightly worn as was the slider. I removed and replaced the slider and rotor and calibrated the unit. Retested in diagnostics and unit is operating as designed. I made recommendations for use and care, as well as, detergent and fabric softener use (water softener system). No water leaks observed during service, job completed. W10734521, W10915701"

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F7E1-heater failure. Cleared the code and continued with testing and found the element not turning on. I found a burnout in the element and it was warm, but not hot. I removed and replaced the element and retested and unit is operating as designed. No water leaks observed during service, job completed. W10518394"

"Arrived on site to inspect wall oven not heating. Upon further inspection, I found the unit display showing the date/time. Customer advised that the unit tripped the breaker approximately 1 minute into preheat. I placed the unit in diagnostics showing no error codes. Tested the unit on Bake at 350 degrees and approximately 2-3 minutes into preheat, the unit shut down and I found the GFCI breaker tripped. I pulled the unit out and gained access to the main control and back section of the unit. I tested voltage to the unit and got 251V. I removed and replaced the bake and broil elements and main control and disconnected the ground wire from the chassis. Cycled power to the unit and performed a burnout in Bake mode at 500 degrees. The unit reached preheat and I cycled power and reconnected the ground and reassembled the top and rear covers and performed another burnout in Bake mode at 500 degrees. The unit completed preheat again and is operating as designed. Customer has the Whirlpool app downloaded on their phone and the unit is connected to WiFi via the app. Job completed. W11545804, W11617232, W11649350"

"Arrived on site to inspect cooktop flames. Upon further inspection, I tested all burners and found the center burner is not igniting properly, but I could hear the ignitor arcing. All of the other burners are operating as designed. I inspected the burner cap and burner head and when I removed the burner head, I found the ignitor had dropped down inside the burner box and was not making contact with the burner head when arcing. I gained access to the orifice holder and ignitor and found the ignitor clip had come unsecured. I adjusted the ignitor and secured the clip and reassembled the unit and tested. Unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the water leaking inside the FC door, ice maker failed, ice door leaking air, right RC door gasket torn, front UI molex connector broken off of UI, I removed and replaced all mentioned parts, including the side UI, ice door and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. W11610996, W11594927, W11574766, W10917313, W11574767, W11189145, W11557001"

"Arrived on site to inspect dishwasher door damage. Upon further inspection, I found several rust spots on the outer door panel (photos). When I went to replace the panel, I found the new part was black and not stainless steel. I notified the office of the issue and am ordering another panel and CNOTE-TECH TO INSPECT BEFORE SCHEDULING RETURN SERVICE. No water leaks observed during service. ; ordrng 1 WPW10274902 (Outer door panel SS) and 1 CNOTE (TECH TO INSPECT BEFORE SCHEDULING)"

"12/6/24 13:36: LC rspndd 12/6 FRI, WFE515S0JS Arrived on site and found range with error code F9EO. Accessed the terminal block area and found the neutal and L2 wires swapped at the terminal block causing error. Corrected wiring and tested all functions of unit. All checks good. Jobc omplete"

Arrived on site customer answered the door and said the unit is working as this time. He didnt want to proceed with repair.