We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Jarrell, TX 76537
Lou
Job Details: 06/29/2021
"Arrived on site to insect range oven not working. Upon further inspection, customer demonstrated that the oven does not function but the cooktop operates as designed. I found the oven light turned on and attempted to turn it off and it failed. I tested the oven on bake at 350 degrees and it failed to heat. I could hear the relay click but it would click again within seconds of the first click. I tested voltage at the element and got 0V. I advised the customer of my findings and am ordering the main control. I advised the customer that the part is out of stock and as soon as it arrives, our office will contact to schedule return service. ; ordrng 1 W11528237 (Main control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Temple, TX 76502
Lou
Job Details: 06/29/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=24 degrees & RC=49 degrees. I disassembled the FC section and found a ball of ice on the upper right side of the evaporator. Pulled the unit out and checked amp draw to,the compressor and found 2.64amps. I removed and replaced the compressor, UV dye drier and access valve. Vacuumed the system and pressures held good. Installed 6.0oz of R134a refrigerant and monitored pressures. Pressures held and unit is beginning to cool. Advised customer to allow unit 24 hours to fully cool and approximately 48 hours for ice to make. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Waco, TX 76710
Al
Job Details: 06/29/2021
"Arrived on site and inspected washer not agitating or spinning properly. Confirmed the complaint and found the actuator was defective causing the malfunction. Removed and replaced the actuator, reassembled and unit tested as designed. Customer satisfied. JOB COMPLETE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Georgetown, TX 78626
Tommy
Job Details: 06/29/2021
Arrived onsite for previously diagnosed parts. Upon arrival found unit starting device and cap damaged
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/29/2021
"(Tw) On-site to install previously diagnosed parts. Replaced motor and sump assy. Reassembled, tested, unit functioning as designed. No leaks at time of service. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WED7120HW0
Near McGregor, TX 76657
Al
Job Details: 06/29/2021
Arrived back on site to install previously ordered UI. Installed the UI and cycled power 5/5 times to get the unit to register with the control. Unit tested good. JOB COMPLETE
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near McGregor, TX 76657
Al
Job Details: 06/29/2021
Arrived on site and for a 2/2 on a dryer not responding to customers touch. Removed and replaced the UI and cycled the unit 5/5 time to connect the UI to the main control. Unit tested properly. JOB COMPLETE
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Waco, TX 76711
Al
Job Details: 06/29/2021
"Arrived on site and inspected dishwasher customer says shocked her. I checked the out and it was correctly wired, I simply explained the vibrating of the handle was a normal function of the unit. I called Whirlpool Safety and spoke with TERESA SR#7731041232. Unit working properly. JOB COMPLETE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FVAXVL01
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/29/2021
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found ice maker fingers frozen in ice. Attempted to advance cycle and found gears stripped out due to failed heater. Found ice maker getting correct voltage. Will need to replace IM assembly to repair. Removed failed IM and installed new. Ice maker started cycle without advancing. Monitored ice maker operation. All tested good, no water leaks detected.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Kingsland, TX 78639
Cliff
Job Details: 06/29/2021
Arrived on site to diagnose a washer that is not spinning. Found belt slipped off motor pulley. Reset belt to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Del Valle, TX 78617
Jacob
Job Details: 06/29/2021
Arrived onsite to replace actuator. Replaced actuator. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW0
Near Austin, TX 78751
Matthew
Job Details: 06/29/2021
Arrived onsite for washer not advancing. Upon inspection found stored error codes for no fill and water level issues. After inspection found failed valve and failing pressure switch. Replaced valve and switch. Tested unit and unit is functioning properly. No error codes at this time. Did recommend to customer routine maintenance for cleaning bellow and door. Normal cleaning can preserve door parts and drain. Allowing buildup to enter drain pump can cause the drain pump to fail and need replacement.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78728
Justin
Job Details: 06/29/2021
"Arrived on site for a refrigerator freezing items in the RC. Upon arrival the customer stated his vegetables in his crisper drawers had been freezing, but when he sets it up to 40?F it stops. Although, when he puts it at 40?F it now spoils his food faster, and this has been happening since they have owned it. I checked temps and found the FC at 5?F and the RC at 38?F. I put the unit into diagnostics mode and found all airflow components running as designed. I found no frost build up on the evaporator either. I gained access to the control and ohmd out all thermistors. The RC thermistor was 4.87k and the FC thermistor was 8.74k. I rechecked temps and both readings were accurate. I found the FC thermistor needing adjustment however and adjusted it, I advised the customer they may see a slight improvements, but the unit is as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PRXS3
Near Austin, TX 78739
Luis
Job Details: 06/29/2021
"Different issue from previous repair of a defective external drain pump. Found water leaking from drain pump,reinstalled pump fully to connection adjusted harness powered unit on ran diagnostics all test passed ran unit through a normal cycle ice forming on evaporator plate."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78738
Luis
Job Details: 06/29/2021
"Arrived on site for cooling complaint,no ice and no lights. Found deli control unresponsive,removed control from door found damaged wires and harness disconnected control all leds powered on except freezer led diagnosed unit will need deli door,deli control and freezer led
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78701
Jacob
Job Details: 06/29/2021
"Arrived onsite for unit leaking. Tested unit and saw the leak coming from between the door. Upon further inspection. Found that a screw on the dispenser was not placed or screws in properly, causing the unit to leak between the dispenser. Re aligned the screw to seal properly. Tested unit. Unit tested good. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ05
Near Manor, TX 78653
Matthew
Job Details: 06/29/2021
"Arrived onsite to replace previously diagnosed parts. Replaced UI, control and thermistor. Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78704
Scott
Job Details: 06/29/2021
"Arrived on site for washer not spinning out . Ran diagnostics got off balance and and over suds error codes . Checked and didnt find any thing in drain catch . Ran wash test and couldnt duplicate error. Ran a quick wash with couple items in , no issues found .
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Round Rock, TX 78665
Wesley
Job Details: 06/29/2021
Arrived onsite for not completing the spin cycle occasionally. Cleared airtrap to repair. Recalibrated the spin and tested base functions. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Taylor, TX 76574
Wesley
Job Details: 06/29/2021
Arrived onsite and found unit not engaging for spin. Replaced cam and actuator to repair. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS6
Near Leander, TX 78641
Tommy
Job Details: 06/29/2021
"Arrived onsite for microwave not operating. Upon arrival found unit labor covered but not parts. Let customer know theyd be responsible for parts. Unit would require filter board, control, UI and Cavity thermistor, and tray.
We serviced a
JENN-AIR OVEN
Model JDS1450FS0
Near Kingsland, TX 78639
Cliff
Job Details: 06/29/2021
Arrived on site to diagnose an oven that is not cooking properly. Found temperature calibration needed. Recalibrated oven to ensure accurate baking temps. All is working properly at this time
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Niederwald, TX 78640
Leonardo
Job Details: 06/29/2021
Arrived on site to test unit for light bulb stock on socket. Removed light bulb test unit and unit test good job complete. Called safety
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78737
Leonardo
Job Details: 06/29/2021
Arrived on site to test unit for door not closing. Test unit and found striker missing. Will order new striker office to reschedule. ; ordrng 1 W11545309 (Striker)
We serviced a
WHIRLPOOL COOKTOP
Model WCG51US0DS00
Near Spicewood, TX 78669
Brandon
Job Details: 06/29/2021
"Arrived on site for customer complaint of knobs not working, found all 4 knobs broken, I replaced knobs, unit tested good."
We serviced a
WHIRLPOOL DRYER
Model WGD9620HC0
Near Austin, TX 78732
David Z
Job Details: 06/29/2021
"Arrived on site to follow up on dryer that was rattling when in use. Ran unit and found the noise was louder then the last visit I was there. Fully disassembled unit, added additional sound proofing pads, tightened every screw, bracket, and clip in the unit and reassembled. Found the noise is almost completely gone. Had customer present when testing the unit and she verified this sound level was Satisfactory. If issue returns we need to contact tech line, but at this time the unit is working as designed and operating quietly. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Georgetown, TX 78628
David S
Job Details: 06/29/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78737
Kevin
Job Details: 06/29/2021
"Arrived on site and found freezer handle is off and left fresh food door Its very loose. Completely disassembled them and reset everything up and it is now working properly, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Austin, TX 78750
Justin
Job Details: 06/29/2021
"Arrived on site for a dishwasher leaking. Upon arrival I gained access to the bottom of the unit and put it into diagnostics mode. I found no stored error codes. I ran it through the test cycle and observed no leaks. I could not see any signs of leakage under the unit itself. However, there was clear water damage to the cabinet on its left. I gained access to the inside of the door. I did not see any signs of a leak from the dispenser nor vent. I advised the customer I could not find any leaks at the time of service
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78750
Justin
Job Details: 06/29/2021
Arrived on site for a washing machine not washing properly. Upon further inspection I found the actuator had popped off of the cam. Per service pointer W11531483 I installed a new actuator (part came from job #301328). I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and it ran through as designed. I individually activated the spin and agitate and it ran as designed. The unit is working as designed. No leaks observed at the time of service. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78749
Kevin
Job Details: 06/29/2021
"Arrived on site and inspected dryer and found timer is hot to the touch. Replaced timer and dryer is now operating normally. Airflow meter shows that airflow is restricted and recommended that apartment maintenance Clear The Air Vent to the exterior, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Elgin, TX 78621
Matthew
Job Details: 06/29/2021
Arrived onsite for washer not spinning clothes. Upon inspection found faulty actuator. Per whirlpool service pointer the actuator must be replaced with previous design. Replaced actuator and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHB0
Near Rogers, TX 76569
Lou
Job Details: 06/29/2021
"Arrived on site to insect dishwasher control panel issues. Upon further inspection, the customer showed me the issue with the control panel which it was raised up slightly on the left side corner and was making contact with the countertop. I attempted to adjust the panel, but it was warped on the left side. I removed and replaced the panel and retested and unit is operating as designed. I leveled the unit as well. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFS25ECMS00
Near Austin, TX 78737
Luis
Job Details: 06/29/2021
"Arrived on site for door issues. Customer concerned that when door is open from left side door gears get misaligned I formed customer that is due to design from manufacture and freezer door needs to be opened with either 2 hands or on right side,tightened freezer door handle instructed customer on humidity control button
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Buda, TX 78610
Kevin
Job Details: 06/29/2021
"Arrived on site and inspected washer and found strike is broken, took one picture. After replacing confirm that lock will engage. Washer is not hooked up to a water source or a drain and cannot verify complete operation, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM00
Near Austin, TX 78703
Luis
Job Details: 06/29/2021
"Arrived on site for no cool, removed cover found ice ball at inlet of evaporator diagnosed a refrigerant leak
We serviced a
KENMORE WASHER
Model 110.2813241
Near Austin, TX 78722
Scott
Job Details: 06/29/2021
"Arrived on site for washer making really loud noises during wash . Could lift and teeter basket in tub . Found oil covering bottom of washer . Quoted customer for gearcase , slider , clutch , rotor .
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Austin, TX 78746
Luis
Job Details: 06/29/2021
"Arrived on site for ice forming on freezer door and liner. Found door liner sagging,added washer to door hinge to raise freezer door to allow better seal against cabinet."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS2
Near Leander, TX 78641
Tommy
Job Details: 06/29/2021
Arrived onsite for dishwasher door not staying. Upon arrival found unit stoppers damaged and gone. Replaced unit stoppers and tested unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/29/2021
Found RC frosted over again. Customer will need to let the refrigerator defrost again. Informed customer to lay down towels around the fridge to soak up water that melts onto floor. Will return with thermistor kit and UI to complete the repair. Technical Service Pointer #: W11512766 Rev. B Action Required: . ; O-emld tckt"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78746
Luis
Job Details: 06/29/2021
"Arrived on site for no ice. Found unit extremely hot,removed base cover,ran diagnostics no air flow,found fan blade not inserted to motor shaft,installed fan blade to shaft,ran diagnostic good air flow frost forming on evaporator plate"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near New Braunfels, TX 78132
Noah D
Job Details: 06/29/2021
"Arrived on site to inspect unit for not spinning quietly, upon inspection found the unit did make a loud noise when spinning, tested without rotor and washplate and noise was apparent.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRB25QXBL10
Near Austin, TX 78733
Luis
Job Details: 06/29/2021
"Arrived on site for water leaking found water under unit slightly pulled unit out found water leaking from copper water line to water source on wall,advised customer to have a plumber replace waterline."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Salado, TX 76571
Lou
Job Details: 06/29/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice clumped in the bin and the ice maker turned off. Turned the IM on and placed unit in diagnostics and tested the ice maker in test #120 and fill tube in test #97. I found the IM harvesting as designed but when I tested the fill tube, it only dispensed for approximately 5 seconds and stopped. I found at the top left door hinge where water had been leaking. I retested the fill tube and water dispenser and found the ice maker fill tube is leaking at the connection at the hinge. Also found the right RC door gasket is torn. In the process of getting to the ice maker/fill tube, the ice bin was very difficult to remove as the handle wasnt releasing the bin from the chute plate. Once I removed it, I found the chute plate hooks were damaged. I removed and replaced the fill tube heater assembly and retested the ice maker fill it continues to leak at the hinge. I am ordering the right RC door gasket, ice maker water line, fill tube heater assembly, left door upper hinge, ice chute plate, ice bin, User Interface (UI) and CNOTE-AUTHORIZATION on all parts ordered. I recommended that the customer turn the ice maker off in order to keep it from leaking every time it dispensed water into the ice tray. Office to schedule return service.; ordrng 1 W10917312 (Right RC door gasket) and 1 W10853597 (Ice maker water tube) and 1 W11448633 (Chute plate) and 1 W10910401 (Ice container) and 1 W11442053 (UI) and 1 W11032616 (Left upper hinge) and 1 W11366500 (Fill tube heater)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78746
Luis
Job Details: 06/29/2021
Arrived on site for icemaker issues. Ran diagmostics found E2 error icemaker lost position,removed housing found defective heater to fill tube. Ordering fill tube heater with icemaker. ; ordrng 1 W11226501 (Heater)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78704
Jacob
Job Details: 06/29/2021
"Arrived onsite for unit not starting cycle. Customer hadn?t unplugged because the cycle wouldn?t cancel. Plugged unit back in, was able to cancel spin cycle by holding the start button for 3 seconds. Put unit in diagnostics and got F0E5 off balance load and speed fault. Customer said they were trying to drain and spin sheets but unit wouldn?t start. Went ahead and changed out actuator. Tested unit p. Unit tested good. Also let customer know about the plugs need to be on a dedicated circuit to function properly as the plugs share one outlet for the dryer and the washer, took pic of plug.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVQ01
Near Spicewood, TX 78669
Brandon
Job Details: 06/29/2021
"Arrived on site for customer complaint of door gaskets damaged on RC, after forming the gaskets, I replaced left and right side gaskets unit tested good.
We serviced a
LG OVEN
Model LSWS306ST
Near Austin, TX 78732
David Z
Job Details: 06/29/2021
"Arrived on site to diagnose oven that is not reaching temp when baking. Ran unit with thermal probe running. Found the temp only gets to 320, and then stops and wont go higher. I tested broil and found the broil element glowing and getting to proper temp. Unit has a bad bake element, and is gaining most of the preheat temp from the broil element. Ordering bake element, control, and thermostat to resolve. Office to schedule when we get parts. ; ordrng 1 EBg51439303 (Thermostat) and 1 Research-control (Research main control) and 1 Research-BakeElement (Research bake element)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Leander, TX 78641
Kayman
Job Details: 06/29/2021
Arrived onsite to install previously diagnosed parts. After pulling the unit I found a large dent in the rear right side of the unit that is affecting the wrap alignment. I was able to correct the gap near the control board but there is still a gap so I called techline to report. Techline did a video call then advised the customer to reach ur to the trade care team for further assistance. No parts needed. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Andice, TX 78628
Cliff
Job Details: 06/29/2021
Arrived on site to diagnose a cooktop that has burners not igniting. Found spark module not fully wired and rewired it properly. All is working properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Wesley
Job Details: 06/29/2021
Arrived onsite and found f7 error. Reset in diagnostics to restore heater function. Tested unit for proper operation and found all operational. Advised customer on best use and care principles. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Cedar Park, TX 78613
David S
Job Details: 06/29/2021
Arrived on site to install previous diagnosed parts. We gained access to the hv control and replaced it with new. We put the unit into forced defrost and found the defrost element coming on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Austin, TX 78702
Jacob
Job Details: 06/29/2021
Arrived onsite for refrigerator door have damage. Looked at the door and noticed some deep scratches. Replaced door. No issues at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/29/2021
"Arrived on site for This is the second time that the microwave just stop working, technician came on last friday and fix it and now it happen again, the repair work for just 3 hours. Found brackets that hold fuse were spread apart. Removed fuse. Pinched brackets on filter board and installed new fuse. Heated a cup of water five separate times to ensure the microwave was working as designed. All five times the microwave heated as designed. Job completed."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Austin, TX 78741
Kevin
Job Details: 06/29/2021
"Arrived on site and inspected the dryer and found catch Is broken, after replacement dryer is running but airflow meter is showing restricted. Recommended that apartment maintenance be contacted and vent to the exterior be cleaned/cleared before dryer is used again to prevent any further damage, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near New Braunfels, TX 78132
Andrew
Job Details: 06/29/2021
"Arrived on site to replace sump and motor assembly from previous diagnostics. Replaced sump, tested unit, unit works good. No leaks detected
We serviced a
KITCHENAID RANGE
Model KDRU767VSS04
Near Austin, TX 78704
Leonardo
Job Details: 06/29/2021
Arrived on site to replace ui and control board. Test unit and unit test good job complete.
We serviced a
LG DRYER
Model DLEX3360V
Near Liberty Hill, TX 78642
Cliff
Job Details: 06/29/2021
Arrived on site to diagnose a dryer that is not heating. Found failed element and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near New Braunfels, TX 78130
Noah D
Job Details: 06/29/2021
"Arrived on site to inspect unit for leaking gas, upon inspection found the unit was working normally and could not find any apparent gas leaks, used detector from previous call and found no change, customer would like us to return with correct detector and check again, customer has already had gas company out twice. I smelled what seemed like sewer gas from the street at front door but was clear inside. Checked as cut off valve and found no change. Ordering detector. Office to reschedule ; ordrng 1 GASLEAKDETECTOR (GAS LEAK DETECTOR )
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78734
Robert
Job Details: 06/29/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Kempner, TX 76539
Tyler
Job Details: 06/29/2021
"(Tw) On-site to install previously diagnosed parts. Entered diagnostics and turned on compressor, found even ice pattern forming on evaporator. Turned on water fill test and found low flow into reservoir. Switched unit to normal operating mode, watched unit fill, found water not filling high enough in reservoir. Replaced water valve, watched unit perform complete normal cycle set to max ice. found unit filling reservoir properly, ice formed on evap had proper thickness with even spread, heating grid working properly, dropped ice had proper thickness. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Georgetown, TX 78628
Tommy
Job Details: 06/29/2021
Arrived onsite for unit UI not operating. Upon arrival found unit operating as designed. Valves spin and lock all work and all buttons reading. Spoke with customer on unit error being lost power. Checked outlet and unit voltage is good throughout likely lost power in storm and got it back. Job Completed.
We serviced a
GE REFRIGERATOR
Model GSS22SGRESS
Near Austin, TX 78738
Robert
Job Details: 06/29/2021
Arrived on job for complaints of not cooling. Found the compressor working but condenser fan motor not. Will need to replace condenser fan motor to complete ; ordrng 1 WR60X10220 (condensor)
We serviced a
GE DISHWASHER
Model gsd4000k00ww
Near San Marcos, TX 78666
Noah D
Job Details: 06/29/2021
"Arrived on site to inspect unit for not draining, upon inspection found the unit had been completely disassembled and was missing parts. Ordering pieces I did not find but the customer did some damage and caused the issues. AHS will need to approve repair. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 WD12X335 (float stem) and 1 WD21X479 (flood switch)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Georgetown, TX 78626
David S
Job Details: 06/29/2021
Arrived on site for damaged range console. Found dent in top left corner. Replaced with new console and found no damage. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/29/2021
Arrived on site for WHIRPOOL FRIGE ICE MAKER MAKES ICE BUT THE WATER DISPENSER WATER DRAINS INTO ICE MAKER CAUSING IT TO HAVE ONE BIG BLOCK OF ICE. Found ice mold had a large crack in it causing water to seep into freezer and other areas of ice container. Removed ice maker and installed new ice maker. Explained to customer they should dump any ice the new ice maker produces and after 6 hours the ice would be safe to use for drinks. Job completed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78745
Kevin
Job Details: 06/29/2021
"Arrived on site and inspected the dryer and found it is noisy while tumbling, replaced belt and tensioner pulley and added sound pads on dryer is now quiet. Airflow meter is showing restricted, took one picture. Customer says it has been almost a year since the vent was cleaned needs to be done again. Recommended that this be done before dryer is used again overheating of the dryer Can cause the element to fail or thermal fuse to fail, job complete"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS09
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/29/2021
Arrived on site to install previous diagnosed parts. Removed oven door and installed hardware and vent. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Austin, TX 78721
Scott
Job Details: 06/29/2021
"Arrived on site for washer not starting . Ran diagnostics got long fill error code . Ran Manual test , no cold water . Found valve turned off and missing Handle . Turned handle on . Ran calibration and diagnostics wash. All checked normal. All passed . Recommended to maintenance to fix handle . No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78721
Scott
Job Details: 06/29/2021
We serviced a
AMANA REFRIGERATOR
Model SRD26VPSE
Near Spicewood, TX 78669
Brandon
Job Details: 06/29/2021
"Arrived on site to replace start device, after replacing, found unit would cool, but found no air circulation, found failed motor. Ordering motor and blade. ; ordrng 1 WP10513803 (Evap fan motor) and 1 R0000199 (Fan blade)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Round Rock, TX 78665
David S
Job Details: 06/29/2021
"Arrived on site for microwave not heating and making a noise. We inspected the unit and work area. We tested the unit and found it not working heating and making a electrical short noise. We pulled the unit from the cabinet and found the capacitor was shorted out and charred. I inspected the wiring and found it broken and not seated properly. I found the wave guide in good condition. I amd ordering the capacitor and returning with the map, diode, and transformer to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 Autho (Autho)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Round Rock, TX 78681
David S
Job Details: 06/29/2021
Arrived on site for fridge not cooling properly. I spoke to the customer and they stated they had a couple of different companies come out to repair a defrost issue. They have previously fixed the defrost issue but the fridge is not getting down to proper temp. The fridge is set to 35 degrees but testing at 41 degrees. The freezer is set to -2 degrees and is testing at 10 degrees. We found no ice build up on either evaporator. We gained access to the compressor and found it hot to the touch and pulling 1.15 amps. I am ordering. Sealed system repair; ordrng 1 WPW10469927 (Rc evap housing) and 1 WPW10501260 (Rc cover) and 1 W11492867 (Rc evap) and 1 WPW10608485 (Fc evap) and 1 W10779331 (Compressor) and 1 WPW10143759 (Uv dryer) and 1 WP978025 (Access valve) and 1 WP482338 (Silicone) and 1 Sealedsystem (Sealed system) and 1 3hours (3 hours)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Georgetown, TX 78628
Tommy
Job Details: 06/29/2021
Arrived onsite for refrigerator no cool. Upon arrival found all unit fans running and operating as designed. Found unit compressor running and had .7 amps. Unit still had no frost pattern unit will require full sealed system.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Burnet, TX 78611
Cliff
Job Details: 06/29/2021
Arrived on site 2 diagnosed a dryer that is making unusual noise. Found idler pulley failed and replaced it. Tested unit and found all this function and properly at this time period
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near New Braunfels, TX 78130
Noah D
Job Details: 06/29/2021
"Arrived on site to inspect unit for leaking gas, upon inspection found the customer had gas on and had no smell, tested all parts of unit and found nothing abnormal. Complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Buda, TX 78610
Kevin
Job Details: 06/29/2021
"Arrived on site and inspected washer, it is hooked up to cold water only, and connected to electricity by an extension cord. Washer is in a driveway, took pictures. Replaced all previously diagnosed parts. Washer will now start a normal cycle, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78703
Scott
Job Details: 06/29/2021
Arrived on site for leaking dishwasher . Found left side padding damp and water stains on hinges missing pad for hinge . Ordering tub gasket and pads . Call to set return ; ordrng 1 W11498831 (Door gasket) and 2 WP8268961 (Pad)s
We serviced a
WHIRLPOOL RANGE
Model WFE510S0HB1
Near Bertram, TX 78605
Cliff
Job Details: 06/29/2021
Arrived on site to diagnose a range that has a door not closing properly. Found right side hinge broken and replaced it. All is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ
Near Del Valle, TX 78617
Jacob
Job Details: 06/29/2021
Arrived onsite for unit not dispensing ice. Looked at the unit. Customer said the unit is making ice but not dispensing it. Looked under the bin and noticed some ice buildup that is pushing away from the auger motor and not making contact with the bin to help dispensing ice. Removed ice. Tested unit. Unit dispensing ice. No issues at this time. Job complete
We serviced a
MAYTAG RANGE
Model MGR7662WB2
Near Kyle, TX 78640
Leonardo
Job Details: 06/29/2021
Arrived on site to test unit for oven not working. Test unit and found bottom drawer full of baking sheet and making contact with igniter. Removed baking sheets test unit and unit heated to 350 job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Round Rock, TX 78681
Kayman
Job Details: 06/29/2021
Arrived onsite to correct dishwasher door issues. Upon inspection I found the door screws loose and leaving a tape between the outer and inner panels. I secured all screws and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
MAYTAG WASHER
Model MAH3000AWW
Near Austin, TX 78726
Justin
Job Details: 06/29/2021
"Arrived on site for a washing machine intermittently not finishing loads. Upon arrival the customer stated the unit would randomly stop several times throughout the cycles. The way she described it made it appear as an off balance issue, however the customer has tested with several different load sizes and it continues to occur. I tested the springs and struts on the unit and found them causing the tub to bounce around like a ball. This indicates worn down and faulty supports for the tub.
We serviced a
JENN-AIR MICROWAVE
Model JMV8208CS6
Near Austin, TX 78734
Leonardo
Job Details: 06/29/2021
Arrived on site to test unit for right under light socket broken. Found socket broken went to replaced with new one and new sockets is to big for the shield. Will need to research for other part ; ordrng 1 Newsocket (New socket) and 1 Partresearch (Part research)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bertram, TX 78605
Cliff
Job Details: 06/29/2021
Arrived on site to replace previously ordered parts for washer. Replaced shifter and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID MICROWAVE
Model KCMS2055SSS1
Near Austin, TX 78730
David Z
Job Details: 06/29/2021
"Arrived on site to install previously diagnosed control to resolve microwave not engaging. Replaced control with new. Tested unit and unit is still not engaging the HV system. Rechecked all switches and safety devices and found all good. Issue appears to be electrical and likely in the harness where we can not find it, and no good repair can be made. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78731
David Z
Job Details: 06/29/2021
"Arrived on site to diagnose refrigerator that is not dispensing Water. Checked dispenser and found water spraying out of the dispenser. Found SP W11394954 applies, which references installing a pressure reducer to limit flow due to valve locking up. Installed new pressure reducing valve and retested. Find water flow lower and no lockups present. Customer also pointed out that at times the water dispenser doesnt stop dispensing. Found the water pad was getting stuck back and not always spring forward. Ordering new pad and springs to resolve. Office to schedule when parts are received.; ordrng 1 W11204892 (Separator) and 1 W10809296 (Guide) and 1 W10889223 (Water Paddle) and 1 W10672578 (Water pad spring) and 1 W10815345 (Ice Paddle) and 1 W11109505 (Ice Paddle Spring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Liberty Hill, TX 78642
Cliff
Job Details: 06/29/2021
"Arrived on site to diagnose a refrigerator that is not cooling. Found refrigerant leak in system and heavily corroded lines. .Tech line rep SterlingFile# 7731126010; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS01
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/29/2021
"Arrived on site for refrigerator interior lights flashing. Inspected unit and work area. Found top RC lights and freezer light are out. Found FC light at fault. Removed failed module and installed new. Tested lights operation. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Del Valle, TX 78617
Jacob
Job Details: 06/29/2021
"Arrived onsite for unit not heating and possibly a fire started. Looked at the unit. The motor looked good. Upon further inspection. Found that the heating element coil had burned apart, found a piece of wire that managed to short out the heating element grounding it self out and more likely causing the problem. Replaced heating element. Tested unit. Unit tested good. No issues at this time. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/29/2021
"Arrived on site for All function lights come on when attempt is made to use dishwasher. When finally it is started, it never completes its function. Placed in diagnostics and F2E1, F10E2, came on. Tested resistance at wax motor and it was within range. No buttons stuck on UI. Removed control and installed new control. Ran through Diagnostics and completed all cycles. No error codes displayed after diagnostics. No leaks detected. Job completed."
We serviced a
JENN-AIR COOKTOP
Model JGD8345ADB
Near Austin, TX 78759
Justin
Job Details: 06/29/2021
Arrived on site for a knob not turning on a cooktop. Upon further inspection I found the front right valve stuck in the open position. I found the cooktop could not be uninstalled and informed the customer before service they would have to remove the unit. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Marcos, TX 78666
Andrew
Job Details: 06/29/2021
"Arrived on site to test unit for not cooling. Found unit was room temp upon arrival. Compressor was not running but condenser motor was. Cycled power and compressor not kicking on. Replaced starter, tested unit, unit works good. Advised to place a glass of water in freezer and us unit once frozen. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM03
Near Austin, TX 78734
Brandon
Job Details: 06/29/2021
"Arrived on site for customer complaint of of unit not cooling and ice build up in RC, I gained access to freezer evap and refrigerator evap and ran compressor tests, found even frost pattern on freezer evaporator, found thermistors and fan motors tested good, found drain pan was straight and draining properly. Found control board issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/29/2021
"Arrived on site for refrigerator not making ice. Inspected unit and work area. Attempted to advance harvest ice maker and found no response. Measured voltage to ice maker and found correct. Measured resistance on motor and found failed IM motor. Will need to replace IM assembly to repair. Removed failed ice maker and installed new. Cycled ice maker and monitored operation. All tested good, no water leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/29/2021
"Arrived on site for refrigerator not cooling. Inspected unit and work area. Found ice buildup on RC evaporator and right door gasket torn, normal wear and tear. Performed diagnostics mode and tested RC thermistor and found reading a -7?. Activated defrost heater and found working. Will need to replace evaporator cover and gasket. ; ordrng 1 W10917313 (GASKET RC) and 1 W11395558 (EVAP COVER)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Leander, TX 78641
Tommy
Job Details: 06/29/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced condenser fan and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Del Valle, TX 78617
Jacob
Job Details: 06/29/2021
"Arrived onsite for unit not heating at all. Looked at the unit. Upon further inspection, found that the wire harness had burned up at the terminal block. Replaced harness. Tested unit. Unit tested good. No issues at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBLC36FKS00
Near Driftwood, TX 78619
Robert
Job Details: 06/29/2021
Arrived on job for complaints of not cooling. Found in the refrigerator compartment ice on back wall. The insulation around the heat exchanger has gaping allowing ice to form.
We serviced a
GE WASHER
Model GTW460ASJ9WW
Near Granger, TX 76530
Wesley
Job Details: 06/29/2021
Arrived onsite and found failed door latch