Arrived on site to test unit for oven not igniting. Test unit and found and glow igniter. Replaced glow igniter test unit by pre heating to 350? and unit test good job complete.

Arrived on site to test unit for unit giving F2E1 error. Found shorted keypad error. Relaxed control board test unit by pre heating to 350? and unit test good job complete.

Arrived on site to test unit for unit not heating to temp. Test unit and found customer using oven thermometer to measure temp. Ran test on unit at 350? to measure average temp for the unit. Found unit at 343? average temp when set to 350?. Showed customer hot to calibrate the unit job complete.

Arrived on site to test unit for some gas smell when oven is pre heating. Test unit and found bake burner burning correctly. Turned oven on to 350? and also turned the vent on and very minimal gas smell from the initial ignition. Advised customer to use the vent when using the oven job complete. No leaks present found at this time.

Arrived on site to repair console clips. Upon inspection found both console damaged and water valve broken on the cold water side. Ordered parts office to re schedule.; ordrng 1 W11226498 (Console) and 1 W11038689 (Water valve)

"Arrived on site for unit, making noise and not cooling. On arrival, customer had stated that unit had not been staying cool for two days. However, now unit has been working correctly and as designed. Advise customer to monitor the unit and take a video if issue happens again. No parts used job completed"

"Arrived on site to test unit for cycle not starting. Upon arrival customer stated unit locked mid cycle and would not finish the cycle. Ran a diagnostic cycle and found when agitation began, basket did not disengage. Gained access to bottom components and inspected, found splutch assembly has melted causing improper shifting. Replaced splutch assembly (W10721967) from truck stock and actuator (W11481722) as precautionary. Ran a diagnostic cycle, all components are now properly engaging and unit is running as designed. Customer is over loading the unit, 75% of the basket, advised to not surpass 40% of the basket to prevent premature failure of components. No leaks detected, job complete."

"Arrived on site to test unit for not draining. Upon arrival customer presented issue, unit is full of water. Customer stated unit stopped mid cycle and would not drain. Tipped unit back and found broken drain pump wires. Replaced lower harness (W11643701) and tested unit, unit is now draining and is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for thumping sound. Upon testing heard what sounded like a broken blower wheel. Gained access to internal components and found blower wheel is not broken but the internal nut has stripped and is allowing the wheel so wobble and cause a thumping sound. Replaced blower wheel (WP697772) and motor (W11549461) and tested unit, noise has been eliminated and unit is now running as designed, job complete."

"Arrived on site to test unit for clicking noise. Upon arrival customer stated the same noise as the previous repair has returned. Happens every cycle no matter the load size, every other agitation spin it will click. Activated agitation, found no noise present. Contacted service thread and followed all requested actions. Removed rotor, slider, clutch and stator and inspected all components for any wear or misalignment, found all components in perfect condition with no obvious damage to any components. Reinstalled all components and ran a load with 3 bed sheets and 5 towels, could not mimic the noise. Advised customer jf noise returns to leave the unit in its failed state and contact the office once more. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for not latching. Upon arrival customer stated the door will not stay shut. Tested unit, every time door is closed it will pop back open immediately. Noticed latch is pushed too far in and is flush with the frame. Inspected latch and found the mounting point for the screw has broken off causing the latch to fall through and not get attached to the strike. Replaced latch (W11565030) and tested unit, door is now staying shut and latching. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed part. Replaced manifold (W11679667) and tested for leaks, found front right and left orfices are leaking. Verified with bubble solution, leak is present. Will order the front left and right valve. Also ordering manifold as precautionary. Ordering parts, rescheduled for 12/23.; ordrng 1 W11109973 (Left front valve) and 1 W11241561 (Front right valve) and 1 W11679667 (Manifold)"

"Arrived on site to test unit for gas smell when done using, walked into home could not detect any gas smell, customer stated that her concern is that the burners have orange flames, explained to customer that the flames are orange do to high humidity in the home, customer stated that she has turned on humidifier about two weeks ago about the time she started to have the orange flames, customer currently does not have a exhaustion vent causing all residual gas smell to accumulate in the home, called safety to document, per safety customer needs to lower humidity in the home or install a good exhaust to vent everything out, SR#7740519625, at this time no leaks detected job complete no parts installed"

"Arrived on site to test unit for not turning off, tested unit found when unit finishes a cycle it just restarts again, drained water and powered down unit, after several minutes the cycle started by itself will need to replace control to fix issue, call safety to document, got authorization to replace control W1CZML0WPL1, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11637583"

"Arrived on site to replace previously diagnosed seal and repair kit, replaced parts and tested, unit is now running as designed, job complete installed 4392065, W10612022"

"Arrived on site to test unit for door switch issue, tested unit for RC door switch broken, replaced and tested unit is now running as designed, no leaks detected job complete, installed W11123941"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the failed center valve and checked gas connections with my liquid leak detector and found no leaks. Tested the unit and it is operating as designed. No gas leaks detected during service, job completed. W11246817"

"Arrived on site to install previously diagnosed and ordered parts. Due to the vent tube inside the door fallen off and allowing moisture to collect inside the door on the control panel, insulation and the toeplate getting caught on the vent tube and damaging it, I removed and replaced the control panel, insulation, vent and toeplate. In the process of removing the deflector and vent, the inner door panel got scratched an over time will potentially begin to rust. I am ordering the inner door panel and deflector and scheduled return service for 12/23/24. No water leaks observed during service. W11414073, W10919861, W11632700, W11545318; ordrng 1 W11559689 (Inner door panel) and 1 W11545290 (Deflector)"

Arrived on site for upper rack not staying up . Found tab on adjuster broken off .replaced right side adjuster WPW10546503 only one adjuster used . Door is now closing properly and upper rack staying in place . No water leaks detected at time of service . Job complete

"Arrived on site for clothes still not clean . Ran diagnostics. Found hub has failed again . Called tech line , recommended new gearcase , inner basket and new updated clip for hub . No parts installed . Call to set return ; ordrng 1 W11418231 (Agitator) and 1 W11561052 (Coupler) and 1 W11385424 (Clip) and 1 W10521298 (Basket)"

Arrived on site for washer not cleaning . Ran diagnostics got 7-1 error code . Wash motor is not pumping any water . Reordering sump and motor found part defective . No parts installed today . Return set 12/23 . Must have first call AM only ; ordrng 1 W11680075

"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I removed and replaced the compressor, access valve, UV dye drier and vacuumed the system down to -30/0 psi. Installed 64g of R600 refrigerant and allowed system to equalize. Tested unit and it is operating/cooling as designed. No water leaks observed during service, job completed. W11580057, W11506735, WPW10143759"

"Arrived on site to inspect wall oven door lock locking intermittently. Upon further inspection, I questioned the customer if the builder had moved the oven outlet behind the oven to allow the power cord slack for the unit to be pulled out. Customer advised no and I advised that I am unable to service the unit until the cord issue is corrected. The builder arrived and I advised them how the unit needs to be wired and the outlet moved to behind the oven so there is slack in the power cord for us to be able to service the unit properly. The builder advised he would get it corrected and get the unit replaced. No services to the unit today. I recommend that the customer contact our office to reschedule if the builder does not replace the unit. Job completed. No service/parts installed."

F8-E1 water valve failure. Upon arrival customer had a load of laundry running. Paused and canceled cycle. Water drained completely but found drain pump is vibrating loudly. Ran a test cycle. Cold water seems to be fine but hot water is slow. After further questions with customer. The issues are when using different random cycles that use hot water. Need to replace hot water valve. This is a stacked unit and will need a 2nd man to down stack. Need to order 2 man and return with pre screened parts. Office to reschedule ; ordrng 1 2men (2 men)

"Arrived on site for left oven door falling. Upon arrival, inspected unit. Found left hinge is out of receiver. Inspected hinge and is good. Reinstalled door and test opening and closing several times and is good. Unit is operating as designed. Job complete. 162.36 c.c autho #J949CN"

Arrived onsite for dryer not drying clothes. Upon arrival customer had a load of towels inside the unit. I felt the heating element working as the inside unit was hot. I tested the airflow to the vent and found the dryer to be cycling properly and reaching temps of 175. Unit is operating and cycling as designed at time of service. No issues are present with unit. Call complete. No parts installed.

Arrived onsite for previously diagnosed parts. I replaced the Motor and sump assembly. Unit now washes dishes and completes cycles as designed. No water leaks present at time of service. Call complete. Installed W11613479 MOTOR & SUMP ASSM.

"Arrived on site for door not latching properly . Found tub slightly bowed . Ordering tub and hinges . No water leaks detected,no parts installed . Call to set return ; O-emld tckt"

Arrived on site for oven not heating . Ran diagnostics got 6-0 error code after breaker reset . Ordering UI console . No parts installed . Call to set return ; ordrng 1 W11670539 (Ui console)

Arrived onsite to replace broken oven glass. I replaced the inner glass door on the oven and the unit now looks and operates as designed. Call complete. Installed WPW10535767 GLASS DOOR.

Arrived onsite for dryer making noise while tumbling. I found the rollers bad. I replaced the rollers and unit now sounds as designed. Call complete. No water leaks. Installed 4392067 repair kit. Maintenance not available for signature.

MVW4505MW0 Arrived on site for a washer with light issues. On arrival found wire harness was damaged repaired harness tested product works as it's designed no water leaks visible from watersupply no parts used.

Arrived onsite for dryer not heating. Upon arrival customer stated it shut off and now won't do anything. Continuity checked good on heating element and all thermals. I pulled off the blower wheel cover and found the blower wheel to be stuck due to a sock and washrag getting past the filter. Filter housing is broken and needs to be replaced as this caused a overload and cut the dryer off. Office to RS. Ordering W11219327 Filter Housing and W11086603 Grill out.; ordrng 1 W11219327 (Filter housing) and 1 W11086603 (Grill out)

WDP540HAMZ4 Arrived on site for a dishwasher not working correctly. On arrival found pump had failed part# w11613479 is needed to fix issue returning parts just in case office to reschedule for client. Client recommended Thursday afternoon if possible. ; O-emld tckt

"Arrived on site for a washing machine that is making a loud noise when it agitates. Inspected unit and work area. Customer advised the unit does finish each cycle but that the agitation is brutal. I went ahead and check underneath the washer and found a monopoly hotel game piece stuck underneath the shield cover, causing the shield cover to push up on top of the rotor when the rotor was spinning. I removed the obstruction and took off the rotor. Found no oil, leaks, or damage done to the slider, stator, or rotor. I reassemble the unit and tested it. I found the unit working and operating as designed. Call complete. No parts were installed."

"WZF34X18DW08 Arrived on site for a freezer not cooling. On arrival verified issue no cooling no frost pattern sealed system repair and two hours for repair. Ordering part#s W11572047 ,W11547313, wpw10143759 and w11506635 office to reschedule for client and returning parts just in case. ; ordrng 1 W11572047 (Evaporator) and 1 W11547313 (Compressor) and 1 Wpw10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Twohour (Sealed system repair two hour)"

"Arrived on site for customer complaint of unit not making ice. Found ice maker was not breaking the ice free, I replaced ice maker, unit tested good. No leaks at time of service. Part used w11700250"

"Arrived on site for customer complaint of plastic being inside of their glass of ice water. Found broken ice container, Called safety to document, SR#7740515317 safety said they are going to pro rate them for a new refrigerator."

"Arrived on site for customer complaint of unit not working. Found f6e0 error code. I disconnected console, reset unit at breaker, reconnected console, unit will start, but the led screen on the console is glitchy. Will need new console, ordering console. ; ordrng 1 W11428584 (Console) and 1 Cnote (Office to reschedule)"

Arrived on site with new evaporator. Replaced new evaporator. Pressure tested with 250 psi. No leaks. Vacuumed and recharged. Verified operation. Call complete.

On arrival verified complaint of not heating. Verified voltage and polarity. Ran cycle and verified no heat. Inspected heater and found open. Replaced the heater and reran cycle. Unit is now heating correctly job complete installed wp3387747

On arrival verified complaint of washer stopping mid cycle verified voltage and polarity is correct. Ran check for error code found none. Ran diagnostic test all components are functional. Visual inspection shows no issues. Per customer request ran a test cycle on whites per their settings. Unable to replicate issue. Job complete no parts installed..

"On arrival verified complaint of noise. On inspection found roller is stuck and preventing it to roll causing wear and noise. Replaced repair kit and verfied unit is no longer making noise, job complete installed 4392065"

On arrival verified complaint of not completing cycle. On inspection found unit is slow to drain. Found drain is improperly installed. See quick pics. Customer signed waiver. Improper install burned up drain pump. Replaced drain pump and unit is now draining correctly but is REQUiRED to fix drain instal or pump will fail again. Job complete installedw11399437

on arrival to call customer states they called in yesterday and advised they replaced the washer and dryer and no longer needed service. Closing ticket. Was advised by DW to advise claim of new status of ticket.

"Arrived on site for ice not dispensing properly, has to make fiddle with paddle. Upon initial test unit was working. Replaced possible paddle as a defect. Found mold on dispenser door indicating it is not sealing properly. Also found ice under the ice bin. This pushes it off and it has been shaving off parts or auger connector. Ice bin side too. Also auger short cycles and starts. Will need additional authorization. ; ordrng 1 W11202789 (Auger) and 1 WP2220458 (Coupling) and 1 W10852956 (Coupling spring) and 1 WPW10258544 (Auger shaft) and 1 WP2305382 (Washer) and 1 W11347840 (Ice bin) and 1 W11098702 (Ice door) and 1 Autho (Autho)"

"Arrived on site for customer complaint of washer leaving lint on the clothes. Found washer tested good in all cycles. Found dryer was having long dry times, instructed customer to have vent cleaned."

"Arrived on site for customer complaint of unit not heating. I tested in diagnostic mode, unit tested good, instructed customer to use rinse aid."

"Arrived on site for customer complaint of ice maker not working and leaking water. Found failed ice maker and clogged defrost drain line. I replaced ice maker, tested harvest and fill in diagnostic mode, unit tested good. Used steamer to clear drain line, unit tested good. No leaks at time of service"

Arrived on site for customer complaint of unit not starting a cycle. Found rotor was loose due to the bolt backing out of the gearcase. I added locktite to bolt and reattached. Unit tested good. No leaks at time of service.

"Arrived on site for customer complaint of unit going out of balance. Found customer experiencing this when washing floor mats and towels. I ran diagnostic test cycle, every component passed diagnostic test. I showed customer the spin test and explained that the issue is with the types of loads and not the washer. If problems continue I instructed customer to get video of the the washer as well as the load. Uni tested good."

"Arrived on site for customer complaint of unit not starting, found failed control. I replaced control, unit tested good part number used w11683480"

"WCGK5036PS00 Arrived on site for burner flames tall even on low setting. Upon arrival, confirmed all burners do not fluctuate flame size. Proceeded to adjust regulators with 3/32 flat head to the valve stem and re tested. Unit is functioning as designed. No parts needed."

"kose500esS21 Arrived on site for F9E0 code. Upon arrival, confirmed issue and buttons will not respond. Proceeded to checked wiring on the junction box and found correct voltage going to unit. Re wired the unit to the electrical and found unit now working within specs. Unit reached to 350F with no issues. Upon installing unit back into cabinet, found conduit getting caught, not allowing unit to go back in. Tried multiple methods, however unit is not naturally flushing to the cutout. Informed builder. Unit is functioning as designed. No parts needed."

"WRS588FIHZ06 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11566892 evap harness. Tested on step 6 again and now reads closed circuit. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site with 2nd man MZ for complaints of squeaking noise on hinge. Upon arrival, customer demonstrated and it is the lower Fc hinge. Contacted Techline for assistance. Explained that the door has a heavy oversized door. Tech said that replacing the hinge may not make a difference but to go ahead and replace. Replaced hinge W11233372. Unit is now a lot quieter. Job complete"

"Arrived on site with 2nd man MZ for not draining. Upon arrival ran, test unit and cannot duplicate issue. Spoke with tenant and was not aware that previous techs had been here, ran a normal cycle with laundry. Unit is operating as detergent."

"Arrived on site to replace previously diagnosed parts for complaint of unit turning off and led numbers flashing. I replaced the filter board and chassis. Unit tested good when sitting on the counter for 4 times at 1 minute each. As soon as I put unit over the range again and tested, he leds on the control started flashing. Ordering control. Parts used w10422269 w11520831; ordrng 1 W11552018 (Control)"

Arrived on site with 2nd man MZ to install previously ordered parts. Replaced control W11616491. Test unit and is operating as designed. Job complete.

Arrived onsite as helper to JZ

Arrived onsite for oven with no power. Upon arrival I found the unit to have power but the console dead. I found correct voltage going to the console at 15vdc. I performed a power reset and console still wouldn't power on. The console needs to be replaced. I replaced the console and powered the unit on. Console is now responsive and customer will setup wifi. Call complete. Installed W11659261 CONSOLE.

"Arrived onsite for range tripping breaker. Found terminal block wiring good. I replaced the Bake element, Broil Element, and control per procedure. I ran the unit to 500 degrees on bake with ground off. I re attached the ground and ram the unit to 500 degrees again. Unit reached temp with no issue. Call complete. Installed W10856603 BROIL ELEMENT, W11182108 ELMNT-BAKE, AND W11583303 CONTROL. Customer was not available to run burnoff as construction guy had to leave.Voltage checked good L1-L2/240 L1-G/124 L2-G/124 L1-N/124 L2-N/124 N-G/0.Spoke with Safety SR 7740514727 spoke with Marie."

"Arrived on site for oven not heating all the time. Customer says upper oven will sometimes not respond to the app nor the console. Lower oven working fine. When upper oven does start it heats and works fine. Confirmed error 1 time as unit did not start and went back to home. Other test worked fine. Entered diagnsotics. Found it full of f6e4 errors. Removed and verified proper voltage for oven. Checked harness and communication wires, no shorts or issues found.replaced appliance manager. Got strange pic of hourglass and plug. Nothing responds. No change after 15 min. Turned off and out old board back. Old,board has same screen. Called tech line. Said this problem is inside the user interface. 7740539974. Reset thurs am. ; ordrng 1 W11600355 (User interface)"

Arrived on site to install previously diagnosed and ordered part per previous tech. I installed the handle and screw and leveling foot. The unit is operating as designed. No gas leaks observed during service. W11717709 W10819918

"Arrived on site for dishwasher not working. Clean lint flashing. Unit is flashing f8e4 Error. Removed bottom panel and found drain pan has water and activate float. Also had F9e2 since drain kept running, all components pass test. No errors. Needs gasket and spray arms . Reset for thurs am. ; ordrng 1 W11483553 (Gasket) and 1 W11545334 (Uppe spray arm) and 1 W11550888 (Spray arm.)"

"Arrived on site to inspect washer not starting. Upon further inspection. I found that the drain pump was shorted measuring 1 ohm. I replaced the drain pump and then replaced the control since it was harmed by the shorted drain pump. The new control failed to react to touch and could not be placed into service mode. I verified that nothing was loading down the control and that at this time fairly certain that the new control is faulty, returning tech to try main control first then ui if needed. W11399437. I am ordering the control W11543994 and ui W11478524. I am scheduling for 12/19. No water leaks observed at the end of service.; ordrng 1 Ui (W11478524) and 1 W11543994 (Control)"

Arrived on site with new parts. Removed control panel. Replaced door latch for large door. Reassembled and verified operation. Call complete. W11029221

"Arrived on site to inspect dishwasher only draining. Upon further inspection, I found the light indicator on the panel flashing indicating an E4-overflow error. I gained access to the float switch and found water around the switch housing (photo). I removed the float housing and cleaned the water from the area and the float and reassembled and tested. The unit appeared to operate as designed; however, when the drain pump came on, I found water leaking from the sump seal and dripping down to the float switch (photos). I advised maintenance of my findings and also found a large amount of suds in the tub from the rinse aid dispenser door being left open and leaking rinse aid into the tub. I am ordering the pump/motor, pump gasket, housing, clamps, tubes, hoses, sump, sump gasket, impeller and CNOTE-2HR JOB and office to schedule return service. Unit was left unplugged and water turned off for safety. Maintenance advised they would be moving the unit to apartment 2103. ; ordrng 1 W11226885 (Pump & motor) and 1 W11226887 (Pump gasket) and 1 W11226889 (Housing) and 3 W10783615 (Clamp)s and 1 W11226894 (Tube) and 3 W10783615 (Clamp)s and 1 W11226893 (Hose) and 1 W11226878 (Sump) and 1 W11226886 (Impeller) and 1 CNOTE (2HR JOB) and 1 W11226899 (Sump gasket)"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the unit pulled out from its space and maintenance advised that they found water had leaked from the ice maker fill tube. I find the fill tube clamp was not fully secured and the tightening screw was stripped and the fill tube was loose causing water to leak. I found water damage to the floor and wall (photos). Using the installation kit from the ice maker kit prescreened for today, I placed a new clamp with screw on the fill tube and tightened/secured the fill tube (photo). Tested the ice maker and it is operating as designed with no water leaks. No water leaks observed at the end of service, job completed. W11729596"

"Arrived on site to follow up on dryer making noise at random towards the end of some cycles. Customer had additional recording of noise which still sounded like blower wheel. Called and reported to tech line, SR7740539387. Per tech line I replaced the motor and blower wheel, since I did see some fine powder on the wheel. Slightly adjusted fitment of the blower housing and tested. Verified proper operation of unit. PArts used - W11364931, WP697772."

"Arrived on site to follow up on refrigerator not producing ice. Unit is now dispensing water, but I've never came back. Checked ice chute and found an icicle going to the back of the fill tube. Steamed out the icicle and observed for possible weeping valve. I watched for several minutes and did not see any water trickling. Tested a fill and verified proper operation of icemaker. Call completed. No parts needed."

Arrived onsite for breaker tripping intermittently and in standby as reported by home owner. Home owner reported swapping breakers in his panel and a different breaker same afci/gfci design tripped with the same tendencies. Tested polarity to be correct and voltage as 123Vac. Called whirlpool techline to report findings after being unable to recreate tripping during test cycles and forced draining. No error codes. Performed running amp draw on unit during drain and spin and found the peak draw to be 2.75 amps during hi speed spin while empty. Breaker did not trip while onsite during testing including a test 12 diagnostics cycle. Techline recommended following up with the breaker company based service pointer for nuissance tripping W11525530 and provided Eaton customer service phone number 1-800-386-1911 service reference number 7740539573

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the inlet water valve and reconnected the unit. I ran the unit through a diagnostic cycle and found no water leaks present during operation. Call complete. W11165546.

"Arrived on site to test unit for tripping breaker. Customer stated unit has been tripping for about a year and for the last 6 months they had it connected to a different outlet with no issues. Contractor currently replaced breaker and unit has been working great except the ice maker. Engaged all components in diagnostics. Defrost element, damper, ice maker, water valve, compressor, condenser motor and Evap motor all tested good. Reported findings with safety and advised customer would be responsible for ice maker replacement. Customer stated he would be repairing on his own. No leaks detected. No parts replaced at this time. Job complete. SR#7740505374"

"Arrived on site for a cooktop that is igniting itself. Inspected unit and work area. The customer advised that when they went to clean their burner, some of the burners ended up igniting. She advised that she tried to turn on all burners, and then turn them all off and found the burners would not stop lighting. She went ahead and unplugged the unit and has not attempted to test it out since. I plugged the unit in and attempted to lift up the grates to emulate what the customer had dealt with. I tested all burners three times to see if the unit would ignite improperly or burn up as soon as you hit the igniter. I found all testing pass and show no issues with the cooktop. I attempted to ignite each burner with a lighter and could not get any burners to light without releasing the gas at the burner switches. I called Whirlpool Techline and spoke to Nathan SR# 7740542003. He advised that based on all the information, the issue would have to be something like electrical supply, or the customer leaning over the knobs, causing it to ignite. He advised that since we cannot replicate the issue, I did not think it had anything to do with the Appliance itself. He advised that he noted the file. I called Whirlpool Safety team and spoke to Monica SR# 7740490471. She advised that she believed the issue to be a user error issue. She advised to make no repair at this time and that she got the file documented. The unit is working and operating as designed. Call complete, no parts were installed."

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from fill on side of tub. Will need a new tub to fix the unit office to reschedule. ; ordrng 1 8533815 (Tub)

"Arrived on site to diagnose refrigerator making noise when running water. Tested unit and found it would dispense properly, but after dispensing roughly a full glass or so, you would hear a thumping and flow would stop and you could not dispense again. I found that removing the filter relieves the pressure and you can dispense fine without it, indicating pressure is building up in the filter and locking up the valve. Advised customer to replace the filter, since house pressure does not look like it was changed at all. Customer will follow up if issue repeats with a new filter, but housing seems to be fine and dispenses with filter out with no issues. Call completed."

Arrived onsite for not running after releasing the pts switch. Only will run when switch is held down and found unit operating with failed pts. Visible burn from short. Replaced pts switch. Unit is now operating as designed.

"Arrived on site to test unit for not spinning heavier loads out, tested unit found failed gear case, oil covering the belt causing it to slip, recommend replacing gear case, belt, cam, shift actuator, shield and wash plate if needed, ordered parts, rescheduled for 12/23 ; ordrng 1 WPW10427633 (Shield) and 1 WPW10006384 (Belt) and 1 W11454734 (Gear case) and 1 W10752283 (Wash plate)"

"Arrived onsite and found unit operating with failed hub nut and gearcase. Major oil leak from the bottom and continued use had ruined the belt and cam. Replaced hub and gearcase and belt and cam. Unit is now operating as designed. All checks good. W11239857, W11454372, W10528947, W10721967"

Arrived on site for continued issues with error codes. Need to order harness for water level sensor. Ordering harnesses and water level sensor. Office to reschedule ; ordrng 1 W11526972 (Harness) and 1 W11519730 (Harness) and 1 W11164669 (Water sensor)

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found ice in the bin, but it was small in size as if the unit is not getting enough water. Customer advised that they have never replaced the water filter and the water filter indicator was lit up on the UI. I tested the ice maker and found it harvesting as designed then it filled as designed. I recommended the customer replace the water filter every six months. The unit is operating as designed. No repairs needed at this time. No water leaks observed during service, job completed. No parts replaced."

Unit 302. Arrived onsite as helper for JZ

Unit 202. Arrived onsite as helper to JZ

Arrived on site to diagnose refrigerator not making ice. Examined icemaker and found a cube stuck between the bail arm and the icemaker body. I removed the cube and tried to cycle the unit. Unit would not cycle / move even with all cubes cleared and power to unit. Ordering new ice maker assembly to resolve. Office to schedule SOP part. ; ordrng 1 W11692161 (Icemaker)

"Arrived onsite for unit not cooling properly. Found inefficient compressor, impartial frost pattern. Pierced unit and found fully charged. Replaced compressor, access valve and drier. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Advised customer to give minimum 48 hrs for temp to stabilize . Job complete"

Arrived on site to replace broken wire harness. Replaced wire harness and tested unit. Washing machine is operating properly and as designed. No leaks present at this time job completed.

"Arrived on site to test unit for not drying clothes, customer stated that it take 2-3 cycles to dry a load of clothes, tested unit found vent completely restricted with air blowing out from lint trap, explained to customer that vent needs to be clean by a professional, at this time job complete, no parts installed"

"Arrived on site to test unit for F3E0 error, tested unit found sensor shorted, replaced sensor but still the error code is popping up, replaced control and tested, unit is now running as designed, no leaks detected job complete installed W10833885, W11620570"

Arrived on site its a commercial microwave. Spoke with Melissa and she advised we wont work on commercial units.

Arrived on site to replace handle and trims left and right. Replaced all 3 parts test unit and unit test good job complete. no one here to sign.

"Arrived on site for no ice, replaced emitter and receiver. Verified operation. Cleared frozen fill tube, verified operation. Call complete"

"Arrived on site to test unit for no ice production. Found all components engaging but evap not cooling. Found Evap leaking refrigerant. Recommending compressor, evap, drier, access valve and tube kit. Needing 3hrs at minimum. Office to reschedule. Needing autho. Owner not present for signature. ; ordrng 1 WPW10218037 (Evap) and 1 W11735041 (Compressor) and 1 R134a (R134a) and 1 W11506635 (Access valve) and 1 W10843121 (Non UV drier) and 1 876765 (Tube kit)"

Arrived on site to test unit for doors not closing properly. Found square hinge mechanism is stretched causing hinge to hit door stops prematurely preventing doors from closing. Recommend hinge parts rebuild. No parts replaced at this time. Office to reschedule. ; ordrng 1 WPW10121046 (LH cam assembly) and 1 WP2307857 (RH cam assembly) and 2 W11673500 (Top door hinge assembly)s and 2 W11403572 (Door stop)s and 4 W11354227 (Door stop screw)s

"Arrived on site to test unit for unit not running properly and error, tested unit found inverter board error popping up after 30 seconds, found failed inverter board, to part that was provided was not correct, on next visit will need to replace inverter and magnetron, ordering correct parts, rescheduled for 12/23 but customer wants it done asap; ordrng 1 W11325604 (Inverter board) and 1 W11346197 (Magnetron)"

Arrived on site to test unit for starting on its own and not starting when pushing start. Found button on control is faulty. Replaced control(W11683481) and unit is now working as designed. No leaks detected. Job complete. SR#7740503167

Arrived on site to test unit for no power. Found power supply wire(l1) in door harness plastic hinge encasing was sticking out and cut. Corrected wiring with butt connection and secured in plastic hinge encasing with zip ties. Unit is now working as designed. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to test unit for not heating. Found unit not receiving proper voltage. Attempted to reset breaker multiple times and was finally able to get one leg to turn on a voltage was restored. Heated unit and showed customer unit working as designed. Advised customer to have contractor replace faulty breaker. No parts replaced at this time. Job complete.

Arrived on site for initial not powering on. Disassembled unit found inner cabinet saturated with condensation. Condensation is building on console. Replaced console unit is now working as designed. Notified customer not to use unit until external ventilation is cleaned. Notify customer ventilation is not clean next wont be covered under warranty. Job completed

On arrival verified complaint of unit not spraying water. Customer had unit already uninstalled see quick pics. Verified voltage in polarity. Ran test and found sump motor is not activating. Verified pump is getting voltage. Replaced sump motor. Re-ran Diag and verified unit is now functioning job complete installed. W11613479 customer to reinstall unit.