Great Service, Would Hire Again!
Yao - Cedar Park, TX
Lou was sent out as a response to a Whirlpool ticket. I understand that AES is a contractor for Whirlpool in my area, and Lou provided excellent customer service. He was timely and personable, answered all of my layman questions and took the time to discuss my options and was thorough in checking out my appliance problem. Would definitely recommend to anyone who is experiencing trouble with appliances and isn't handy themselves.
Leo - Georgetown, TX
Great service. Knowledgeable tech.
Appliance Express Takes care of Business
David - Copperas Cove, TX
Booked my appointment, they showed up next day and took care of the issue. No problems at all. great people.
Very professional and prepared. Great attention to detail. Properly cared for my marble kitchen countertops while working on my stove.
Scarlett - Austin, TX
Good service, all appear knowledgable
Patsy - Georgetown, TX
All the service representatives were very professional. Just disappointed they could not find & fix the problem with the icemaker.
Amy - Manor, TX
We are very happy with the service we received from Appliance Express. Everyone that we dealt with were friendly, communitive, knowledgable and prompt. I felt they went out of their way to make us happy.
Martin - Georgetown, TX
Laurie - Round Rock, TX
Tyler was very curtious and gave me advice on another appliance of mine .
WARNING! Abuse and Exploitation Await You
James - Austin, TX
If you enjoy being given no priority even after you have to call them back out, being lied to, made to wait for days to have your appliance repaired while no effort is made to contact you, then being left with no explanation of what was repaired AND having your home unsecured to let them in during their customer unfriendly bankers hours, chose this company
Derek - Pflugerville, TX
Tyler was very polite and courteous. Unfortunately he couldn’t fix our washer and the trip charge was high.
Shirley - Austin, TX
Leo arrived when he said he would and quickly and efficiently had my dishwasher up and running in no time. I am very happy and would definitely recommend Appliance Express. My dishwasher was under an extended warranty so there was no charge to me.
Tanesa - Round Rock, TX
John - Georgetown, TX
Very good service
Glenn - Austin, TX
First tech did not correctly diagnose the problem with the dishwasher leaking and did not test dishwasher after his fix. He also did diagnose the washing machine problem correctly. They sent a second tech out qucikly who did an excellent job on correctly diagnosing both issues. Company worked quickly to get thrid tech out as soon as possible with parts that were ordered to fix the dishwasher. We have used App Exp a number of times and, although there were glitches this time, we will use and recommend them again.
Barry - Austin, TX
Marian - Cedar Park, TX
Lou arrived as scheduled and was very professional & courteous
Great service and on time.
Marilu - Creedmoor, TX
Nice friendly service
Jennifer - Georgetown, TX
James - Briarcliff, TX
Brandon don did a great job and as usual was very courteous and professional.
Neal - Kempner, TX
Very polite and friendly
Ismael - Killeen, TX
I placed an online appointment and I was told that the technician was going to be in between 2 and 5pm. He arrived around 145pm and knew exactly what was wrong with the dryer.
Ernest - Cedar Park, TX
Mr. Lou Soldan is a very knowledgeable technician and a top notch representative for Appliance Express, Round Rock. He gets the job done.
Ashton - Spicewood, TX
Great service. Went over and above and swung by another one of my houses to make a quick adjustment to the dishwasher which I really appreciated
Mark - Canyon Lake, TX
Diego has serviced our fridge twice and both times he's been very professional and personable.
Deborah - Copperas Cove, TX
Appliance Express has been out 3 times replaced the compressor and some foam.The appliance still does NOT cool or freezer does NOT work. Another appointment has been set up for tomorrow, March 5 . I have been without a refrigerator since Feb20. Hopefully Arthur can fix it this time.
Leah - Killeen, TX
Bellinda - Georgetown, TX
Great service. Johnathan was very personable and informative.
Gary - Leander, TX
James did an excellent job; James was super professional and extremely patient. I know the job took a little longer than anticipated but James did an outstanding job in ensuring the job was completed to his and my satisfaction. Great job!
Great Service and Experience
Donna - Austin, TX
On time, had the correct part to fix the dishwasher, and got the repair done quickly and professionally. Very pleased, thank you so much!
Ruthanna - Austin, TX
Great Job! Leo Figured out the problem.
Paul - Georgetown, TX
Tyler Bare with Appliance Express recently came to my house to troubleshoot and repair a home appliance. He is s true professional who performs quality work and is committed to customer satisfaction. Appliance Express is a company you can trust.
Cliff came back to reconnect a wire he forgot to conect on his original repair trip. He was prompt and courteous.
Ed - Buchanan Dam, TX
Quick and Easy
Angelique - Austin, TX
Paul was great, helping me with our washer problems. My only complaint has nothing to do with him. When scheduling the visit, I could not find anywhere how much the visit would actually cost. I wish the online scheduling system did a better job of communicating this ahead of time.
Nancy - Temple, TX
Great service every time
The tech was very nice, friendly, personable and solved the issue fast.
Natasha - Copperas Cove, TX
My experience was good
Cynthia - Temple, TX
Highly skilled. This GREAT Master Technician went above and beyond/1
Chelsea - Georgetown, TX
Fixed a recurring problem in a snap. Then, he leveled my refridgerator--making it close easier --the delivery people left so quickly--they did NOT finish the job! He let me know what was wrong---and fixed it--yay!
Everything is great
Bill - Horseshoe Bay, TX
Lou was extremely competant, and provided a full review of what caused issue with our Whirlpool Duet washer. Fixed this appliance perfectly.
Timothy - Cedar Park, TX
Rickie - Georgetown, TX
Great service, personable servicemen, explained exactly what the problem was how it needed to be fixed. Fixed it quickly and competently.
Great Tech Johnathan, great service
Lois - Georgetown, TX
My Amana washer is great but it's had about 4 calls on the lid lock
Quick and easy to deal with
Dakota - Austin, TX
Doug - Austin, TX
He went above and beyond to give great service.
Fast, Courteous & Efficient
AW - Austin, TX
made a difficult repair look seamless
James) - Jollyville, TX
on time, communicated very well and most importantly did great work
Joan - Gatesville, TX
William - Austin, TX
Very professional and prepared
Paul - Liberty Hill, TX
James promptly diagnosed the problem and repaired what was needed with the parts he brought.
Got the job done fast...great service. Appliance was on warranty.
Belinda - Austin, TX
Dominic - Austin, TX
Anthony - West Lake Hills, TX
Tom - Georgetown, TX
Great service! Very knowledgeable! We will ask for Lou for any future appointments if we need service!
Darlene - New Braunfels, TX
Curly - Seguin, TX
Diego was very professional, listened, and resolved the issue.
Criselda - Lampasas, TX
Ellen - Round Rock, TX
Tyler was friendly and courteous and he explained his actions as he made repairs. His work was excellent.
Steve - Seguin, TX
Diego was very friendly, polite and I enjoyed chatting with him. Service was quick and my expectations were exceeded greatly. Thank you
Diego kept me informed throughout the service call.
Larry - Lockhart, TX
Robin - Georgetown, TX
Steve came out first thing this morning and took care of our problem with our Whirlpool ice maker quickly and efficiently! It was warrenty work so there was no charge...good job!!
Edwards - Johnson City, TX
On time, professional
Maytage DW Repair
David - Kyle, TX
Kevin didn't verify all ops factors were functioning correctly, and so controller is not operating 100%. Getting someone over soon to rectify is proving a challenge, and may take days, which is a great inconvenience.
Emily - Belton, TX
Alvin arrived on time and fixed my washing machine quickly and painlessly. He was very pleasant to work with, and I would highly recommend him.
Great Service, technician was intelligent and efficient
Jim - Waco, TX
Al was great. He knew his job and didn't waste time getting it done. Highly recommend this man.
Great service under warranty
Ethan - New Braunfels, TX
Excellent service, on time, worked quickly, great personalities.
Lamar - Austin, TX
The guys got in, hustled, finished the job quickly and were very pleasant to deal with.
Great Service as usual!
Margaret - Sunset Valley, TX
Luis was on time and had our refrigerator running in about 20 minutes. Very professional.
David - Georgetown, TX
Tommy was outstanding, and repaired a problem that we had been dealing with for over 7 months, that had as of yet went undiscovered.
Betsy - Georgetown, TX
Our experience with Appliance Express was great from scheduling to completion of work. Technician was wonderful! Worked to find the problem with our dishwasher and replaced all the necessary parts quickly and efficiently. He also took the time to explain how to use it and the best type and amount of detergent to use. I will highly recommend Appliance Express to family and friends and won't hesitate to call them again in the future if we need additional service!
Betty - Pflugerville, TX
The service provided was very courteous and professional and fixed the problem with our washer.
Bob - Austin, TX
Darlene - Austin, TX
Richard - Austin, TX
Quick and efficient
Janine - Austin, TX
Washer machine is not working properly. When selecting start button does not register and clothes are left wet with water in them. At time machine works and half time it’s not. Water machine green light is on rinse and truly is at spin cycle. To only be told I needed to hire a plumber due to cold water pressure not working like hot water. If this was the case why am I able to still wash clothes as a load was done night before. Start button not working properly which has nothing to do with water. Water pressure is the same as it has been always and never had any issues. Dryer makes squeaking noise ever since purchased had y’all come out before and replace wheels which did not have improvement. Very unsatisfactory with both washer and dryer and still not able to wash clothes consistently for family of five.
Great service, great company!
Katy - Austin, TX
This team goes above and beyond. I particularly want to give a huge thank you to Joseph (my technician) and Susan (the most wonderful woman in the world.) After experiencing issues with my microwave, I called AE to set up a time to fix. Susan was so incredibly helpful in reaching out to the manufacturer to work on my behalf to ensure the service and parts were still covered under warranty. She was always quick to follow-up and keep me posted about her conversations. Joseph was professional, friendly, prompt, efficient, and took the time to explain what was wrong with the unit, and what he did to fix. It was clear they both genuinely care about the customer, which is much appreciated! Thank you AE!
Victor - Austin, TX
But our wash machine still not working ok unbalance, and not washing correctly
Debbie - New Braunfels, TX
Excellent service and a quick repair on our washer. He’s repaired other appliances for us before to great satisfaction.
Ed - Buchanan Dam, TX
Cliff did a great job. The only problem is that he will need to return to reconnect the sensors. The dryer now shuts itself off after 5 minutes.
prompt, knowledgeable and fiendly
Carol - Leander, TX
Thanks for taking the time to To explain this smart washer. Lots of good information given. Thank you
Rhonda - Horseshoe Bay, TX
good at his job
Robert - Austin, TX
I wish that there were more Kevin Bells' in the world. Knowledgeable re work and a pleasure to have in my home. FYI: I do not do social media.
Edward - Cedar Park, TX
Lou was a true proffesional in all the right ways He was very neat, polite, did an excellent job, and explained what he was doing and why. We’ve had this washer worked on several times before, and they were all just parts changers. They would come out, look at it, order a part, schedule a appointment a week later , then return and replace it, and if it didn’t work then, we had to go thru the whole routine again. It would always take at least three weeks. Great job Lou!!!
job well done
Lynda - Meadowlakes, TX
Qing - Austin, TX
Allen - Cedar Park, TX
Ramey - New Braunfels, TX
Absolutely first class service. Diego was very thorough and professional. Also very likable. He is a true asset to your company.
Jayne - Austin, TX
My repairman was very professional and knowledgeable. I will not hesitate to call your company if I need repairs in the future.
Always on time and nice.
Linda - Bastrop, TX
Took a few trips to get it fixed but he never gave up.
Great service and technician
Linda - Burnet, TX
Great service for a 2nd time
Edward - Austin, TX
This is the 2nd time we've used them and got a different technician this time, he did a great job just like the first guy. He was on time, polite, professional and fas.
Gumsong - Burnet, TX
Great service and awesome price ❤️
David - Austin, TX
Joan - Georgetown, TX
Once again, we received very timely, professional and genuinely friendly service from Appliance Express! Lu was knowledgeable, kind and seemed interested in helping us find a solution to our 19 yr old, kitchen appliance problem, despite it being out of warranty/parts manufacturing production. We appreciate his honesty and integrity. He researched every possible help and we were able to come to a wise conclusion.
Charlotte - New Braunfels, TX
Diego was very careful. He received the wrong part at first and made sure that he got the correct one.
Excellent service and price on replacement part!
Jodie - Austin, TX
I will definitely call Appliance Express again if any of my other Kitchenaid appliances need service.
George - Austin, TX
Brittney - Pflugerville, TX
Hicks at River Run repair 2/20/2019
James - Leander, TX
Fast and Complete
Zeb - Kyle, TX
What else is there? Tech showed up on time, knew exactly what needed to be fixed and was out FAST! Completely satisfied.
Marilyn - Spicewood, TX
Brandon was more than punctual, very pleasant and obviously extremely knowledgeable..
very friendly, professional, and very efficient
Angel - Austin, TX
Susan - Austin, TX
Scott was very good. He arrived on time and was able to find the problem quickly.
Whirlpool micro/oven combo
Joanna - Georgetown, TX
Don’t care for the oven, but the Appliance Expeess service was good
Figueroa - Temple, TX
Customer support was very helpful, repair technician was knowledgeable and efficient. Explain everything step by step and even showed me how to make my machine last longer. Thank you for your assistance and amazing staff. God Bless
fast and easy microwave repair!
Jennifer - Austin, TX
they were awesome - we were able to schedule them quickly, they came on time with the part that was the most likely causing our microwave problem and fixed it really quickly! so much better (and cheaper!) than buying a new microwave!
Nan - Dripping Springs, TX
Brandon called to let us know he was running early and to see if he could come earlier than expected. Loved that! He was in and out in a short time. Professional and efficient. No complaints.
Joseph - Red Rock, TX
Joseph was outstanding! Very personable, great personality, great customer service, very knowledgeable. We were so happy with Joseph's service.
Steve - Seguin, TX
Washing Machine Warranty Repair
Dave - Austin, TX
On time, efficient, great service.
Brian - Round Rock, TX
Great service, personable
Kevin - New Braunfels, TX
The guys who came to the house were very friendly and knowledgeable. They did a great job.
Deborah - Cedar Park, TX
Just the facts. Arrived within the window of time. Called before arrival to let us know approximate time. Friendly & worked to complete replacing parts. Took three visits to get the appliance working. Did not test before service personal left. Only received one receipt out of the three visits. We would like our other two receipts. Hoping the appliance continues to work.
Nicole - Cedar Park, TX
Great experience. I will definitely go with these guys next time I need an appliance repaired.
Knowledgeable and Personable
Glen - Volente, TX
Knowledgeable and Personable
Leonard - San Marcos, TX
the service was top notch. the technicians were professional, friendly and very knowledgeable. There arrived on time and did an excellent job
Review a little premature as work is not yet done!
Pamela - The Hills, TX
Excellent product knowledge and service
Barry - Austin, TX
Kevin was very professional and thorough
Great service. Brandon was very nice . He new his stuff and had parts on his truck. Great
Rebecca - Blanco, TX
Dominic - Austin, TX
Scott knew what the problem was and repaired it. Knowledgeable and friendly.
Douglas Tyler - Georgetown, TX
Quick and Eady
Britni - Georgetown, TX
Jane - Bardolino, Province of Verona
Did a good job of troubleshooting mircowave. Thanks
Great Service - very professional & polite
T'leatha - Austin, TX
Paniced over thinking my Fridge was a lemon
Vickie - Cedar Park, TX
Tyler was honest and helpful in letting me know how to take care of my fridge and maybe make it last longer.
Martha - Austin, TX
Geralyn - Austin, TX
The people are skilled and professional.
Nice guy, problem not fixed.
Great service and friendly repair guy. Honest about what needed to be done.
Bennie - Leander, TX
Amy - Lorena, TX
Al was great!! Very professional and informative!! He taught me new ways to improve the efficiency and effectiveness of my washing machine!
Sherry - Robinson, TX
Our service rep, Al, was top rate! He was well spoken, clean, very polite and knowledgeable about our issue with our fridge.
Barry - Austin, TX
David - Cedar Park, TX
Lou did a fantastic job every time he came out. We had some unique issues with the appliances that took several trips. Thanks for being professional.
Richard - Austin, TX
Cliff was Friendly, Fast & Focused. Only negative was having to sweep up a bit in the work area after they left.
Brian - Leander, TX
Excellent service, great personality, very customer service oriented!
Donald - New Braunfels, TX
Robert is very customer focused. He has a great personality & is a subject matter expert.
Cassie - Austin, TX
"Scantlen - Burnet, TX
Oven not heating above 195% when set to 350. Over 15 minutes. Worked when technician came out. Not working now. Will call.
Alan - Round Rock, TX
Marcia - Georgetown, TX
Excellent service !!
Victor - Round Rock, TX
Anthony - Georgetown, TX
Patrick - Georgetown, TX
Our relatively new refrigerator stopped working — a very disruptive event for us. The preliminary diagnosis was a failed compressor and a major repair requirement. Tommy correctly determined that was not the case, and explained what might have happened. Thanks to his honesty and expertise, we avoided an expensive repair job. We were very pleased with his skill and friendly personality.
Lou took care of my leak in a very efficient and fast way
Mary - Cedar Park, TX
Even if I did not have a warranty I would use this company because they find and fix the problem. Have very professional and experienced techs.
Cydney - Johnson City, TX
Great service, friendly and efficient technician
Denise - Austin, TX
The company was good about confirming the specifics of the appointment and sending reminders. The technician figured out and fixed the problem quickly but was also really friendly and had some great stories about our neighborhood.
Peggy - Round Rock, TX
He was timely, efficient, and very friendly. I would definitely recommend your service and technicians!
AE knows what service is and delivers!
Pamela - Marble Falls, TX
Capable, efficient, and pleasant service!
It suuuuuure looks like it is fixed!
Susan - Killeen, TX
First man came out, changed a board, worked for approximately 7 minutes. Stopped working. This man came out, was very polite and kind, quick as lightning, left within a very few minutes, and omg, it is still working!!! I am almost afraid to be excited about it!!!
Lou is the best!
Sara - Austin, TX
Lou was so great. Super thorough and answered all of my questions. He was really knowledgeable and patient with me. Hope to have him again if my appliances ever has issues in the future!
Digna - Waco, TX
Chelsea - Georgetown, TX
Great service with all conditions explained. Tyler is very personable, and a very good listener!
Repairman was very professional and took time to explain problem and recommendations for future use.
Keith - Horseshoe Bay, TX
Quick and Friendly Service
Madeline - Austin, TX
Wes got the job done quickly and was a really nice guy! I always have a great experience with Appliance Express repairmen. On another note, and in no way a reflection of Wes, the cost was quite a bit more than I was anticipating and that did take away from my experience a bit.
George - Elgin, TX
This is the second time that we have had Wesley come out and work on one of our Maytag appliances. Very knowledgeable, and professional. He can work on our appliances anytime. We have full faith in his competence and work.
Dryer Switch Malfunction
Floyd - Austin, TX
Problem was quickly analyzed and resolved in a professional manner. Thank you.
Fix the icemaker on a new refrig
Guadalupe - Killeen, TX
Arthur is well versed and is a professional service person. I would highly recommend him for any job in the Whirlpool industry. Job well done.
Excellent service tech
Terry - Georgetown, TX
Steve was awesome - explained the entire process and was very respectful of our property.
George - Austin, TX
Repairmen showed up both times at the appointed time and were knowledgeable about the Whirlpool washer.
Christina - Lago Vista, TX
Since we had the same problem with our ice maker once before, James determined that he should go ahead and replace it. We were very pleased with his decision.
Judy - Canyon Lake, TX
We have needed service on 3 appliances and all of the service technicians have been very knowledgeable and professional. Robert J did a great job! This is a top notch applicance repair company!
Henry - Kyle, TX
Job was done well.
Anita - Belton, TX
Al was very professional and made the repair to my refrigerator ice maker very quickly.
Renee - Austin, TX
Kari - Leander, TX
Excellent service from company and technician.
Nancy - New Braunfels, TX
Phone contacts were professional and efficient as was the service tech. Trusted his opinion and was pleased he did not try to do unnecessary work. Thank you!
Very happy customer
Anne - Austin, TX
I’d sent a photo of the broken dishwasher door. They actually looked at it! And brought the necessary part. Cheerful, capable, and effective.
Jonnie - Buda, TX
Lou was friendly and professional.
Jesus - New Braunfels, TX
Milestone - Jollyville, TX
never gotten a complaint from a homeowner or with scheduling. also, if there is a warranty conflict it is usually resolved in house which is great
Michele - Georgetown, TX
Ellisor Wilburn - Killeen, TX
Ruth - McQueeney, TX
Competent, on-time service
Paul - Round Rock, TX
Tyler is very professional, clean, neat and a good representative of Appliance Express.
Keith - Austin, TX
Very professional and well done
"Rojas - Killeen, TX
Allison - Cedar Creek, TX
Scott Mc. did a great job. He is professional and knowledgeable. The issue was quickly identified and resolved.
"Drees - Austin, TX
Manuela - Austin, TX
Diego Gomez is an excellent repair man. He provides excellent service & it is a pleasure to see someone that is so qualified.
Jeanene - Seguin, TX
If all repair men were like Diego the world would be a better place. He does provides excellent & efficient service. He is an asset to your company.
John - Jonestown, TX
John - Jonestown, TX
Review for Paul Ready
Patricia - The Hills, TX
Paul Ready continues to deliver the highest level of customer service. He is intent on problem solving, personable and professional. Please keep him happy - Paul is truly an asset to your company.
Robin - Kyle, TX
Good Service All Around
Christy - Austin, TX
Service was great and not just on time, but early!
Amy - Austin, TX
Very efficient service
Richard - Georgetown, TX
Shane - Smithville, TX
Andre - Fort Hood, TX
Author was amazing. Answered all my questions and was very helpful.
Peggy - Austin, TX
My overall experience was excellent. The technician took the time to answer all my questions and explained all the features on the washer/dryer
Melissa - Waco, TX
Spike - Austin, TX
Very professional and quick work
Edith - Leander, TX
Problem not fixed
Jim - Austin, TX
The problem was not fixed despite paying $270
Did great work,
Steven - Blanco, TX
Great Response to Service Request
Theodore - Salado, TX
We called Whirlpool for warranty service on our new dryer and they had Appliance Express contact us to come the next day. They arrived earlier than expected and quickly and efficiently addressed the issue and were gone before the start time of the three hour window they were scheduled to arrive in. We are extremely pleased with Appliance Express.
Sheldon - Round Rock, TX
Prompt service and Knowledgeable and experienced repair Knowledgeable and experienced repair man
Kathryn - Smithville, TX
Great service and customer service as well. I hope if I need your services again, you will send Steve.
DRYER WHIRLPOOL MED5640TQ0 "Arrived on site and inspected the dryer and found it is not running or heating, Removed rear panel and found thermal fuse connector is off. After resetting dryer will now run and heat properly. airflow meter shows vent to the exterior of the home is completely restricted recommended that this be corrected or dryer fuse will fail, job complete"
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for upper rack falling. Test unit and found upper wheel broken. Replaced wheels test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived on site for for ice maker leaking. I inspected the unit and work area. I found the evap drain tube was clogged with ice. I removed the ice build up and steamed out the drain tube. It is now draining properly. Job complete.
COOKTOP KITCHENAID KSGG700ESS0 Arrived on site to install previous diagnosed part. I removed the failing control panel and replaced with new. I powered the unit on and tested the co toro buttons. Everything is working as designed. Job complete.
DISHWASHER GE GLD5604V00BB "Arrived on site to inspect dishwasher not heating/drying. Upon further inspection, I checked the element and found it badly rusted and had two burnt spots at the back corners of the element. Placed the unit in diagnostics and tested and the unit operated as designed except the element failed. I am ordering the element and office to schedule return service. No water leaks observed during service.; ordrng 1 WD05X10010 (element heat asm)"
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for the microwave not working correctly. During testing found that the console is not working properly and the interlocks. Will need to replace interlock and console. Ordering parts and office to schedule ; ordrng 1 W11297728 (console)
REFRIGERATOR GE PFCS1NFZCSS "Arrived on site for cooling complaint. Found fan motor running correctly,removed cover found no issues in freezer compartment found gasket ripped,placed led light towards ripped section,found light escaping from seal,cycled power found temp change due to power cycle. Ordering gaskets,control and temp sensor. ; ordrng 2 WR14X10305 (GASKET)s and 1 WR55X10025 (SENSOR)"
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to replace light socket for range. Replaced socket and tested unit. Found all is functioning properly at this time.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for no lights in deli section. Diagnosed a defective led module,replaced led module powered unit on all leds working as designed."
OVEN WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose an oven that is not cooking properly. Found oven temperature to low. Adjusted calibration offset to account for temperature difference. All is working properly at this time and no further repairs are needed.
OVEN WHIRLPOOL WFG505M0BS "Arrived on site and found light bulb socket has popped out. Loosened top enough to reset socket, customer will purchase their own light bulb To complete repair, Job complete"
DRYER MAYTAG MEDB835DW4 Arrived on site and tested operation. Found unit will turn on and then relay will engage when hitting start. Found F4E4 error in memory. Verified proper voltage to unit and tested all components in L2 line. Tested resistance of motor and found to be good. Installed new Acu per tech sheet recommendation and found unit still has same issue. Called tech line and spoke to Robert #7729050756. Tested voltages to motor at control and tested resistance of motor at control. Found voltage to be good and motor winding have proper resistance. Motor has internal failure on start windings that is not allowing motor to start. Ordering motor and blower to repair. ; ordrng 1 W11126010 (motor-drve) and 1 WP697772 (blower wheel)
MICROWAVE WHIRLPOOL WOC54EC0HS01 Contacted customer and they informed me of the issue. Issue is with control panel .; ordrng 1 W11297728 (PANEL)
RANGE AMANA AGR4230BAB3 Arrived on site for oven not heating . Found igniter not even glowing . Replaced igniter . Unit is now igniting gas and heating properly . No gas leaks detected at time of service. Job complete .
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for oven no heat. Upon arrival found control not communicating properly with UI and elements. Turned unit off at breaker. Pulled unit, replaced control, put unit back into place and turned back on at breaker then tested. Unit tested good job Completed."
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and inspected washer and found, removed and replaced the latch, pump and actuator.Reassembled calibrated and tested the unit and unit tested as designed.Job complete No leaks"
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for customer complaint of PO code, I reset unit everything tested good at time of service."
VENTHOOD UNKNOWN UXT4030ADS2 Arrived on site to test unit for damaged vent hood. Found damaged on vent called techline Job complete. File#7729046136
REFRIGERATOR WHIRLPOOL WRS325SDHB05 "Arrived onsite to test unit for unit producing low amounts of ice, test unit, found low water flow from dispenser as well, checked water pressure from valve, water pressure good, removed filter, water pressure normal coming from dispenser, advised customer to purchase new filter, unit working properly, no leaks detected, job complete."
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the console and main control. As we attempted to connect to WIFI it showed the oven was connected but on the app is was still trying to connect. I gave the customer the WiFi connect teams phone number to better assist them in connecting the unit. Job complete.
WASHER MAYTAG MVWB765FW3 Arrived onsite and found unit lid is needed. Ordering lid to repair. Office to reschedule due to part availability. ; ordrng 1 W11259006 (LID)
DRYER WHIRLPOOL WED4950HW0 Arrived on site for dryer that would not shut off. Upon arrival I was able to verify that the dryer had been started on a 60 minute cycle and it sat on the 60 minute cycle while still running at the customer stated that they have had it sitting there for close to an hour and then they noticed the timer would never turn once the driver started. I ended up replacing the timer and was able to run a 10 minute cycle and Verify that the dryer now shuts off as designed as well as a timer rotating like it should. Call complete
REFRIGERATOR JENN-AIR JFC2290REP00 Arrived on site to install freezer door. Found new door is good to go. Installed FC door and transplanted handle and gasket. All is working as designed. Call complete.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to test unit for no water. Took kick plate off and noticed inlet valve not connected. Connected intake valve, tested unit, unit is working as designed. No leaks detected. Job complete."
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for refrigerator leaking water. Upon arrival customer pointed out that there was water pooling around the ice maker. Customer also mentioned that they had noticed temps in freezer not staying consistent. The dairy products in fc with all melted upon arrival as well. I inspected inverter board, compressor, and condenser fan area and found no dirty coils or over heated components. The evap coil in the freezer had a thick ball of ice build up around the ffc had little frost but was also much thicker then it should have been on high side entry line. Customer stated they had noticed the temp differences for more then a few weeks and have had a hard time keeping food cool. I ran service test 4 but saw no difference in the frost pattern of either evaporators. The valve was rotated to each compartment during the test as designed. Unit is loosing Freon through the evap coil in ffc. We will need to return with ss repair. Office to reschedule
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for lid lock not locking and tripping breaker. Ran diagnostics and lid lock was faulty. Replaced lid lock and locked when going into drain and spin. Ran in diagnostics manual test mode and lid lock locked and unlocked as designed. Job complete.
DRYER ROPER RED4516FW0 Arrived on site for a dryer thats making a scraping sound. Inspected unit and work area. Tested unit in a normal time dry cycle and found unit making a scraping sound coming from the bearing ring. Removed front cover and found a screw in between the felt liner and the tub ring. Removed the screw and tested unit. Customer still complained about how loud the dryer vibrates so I added sound pads to help dull the sound. Unit is working as designed. Call complete.
MICROWAVE WHIRLPOOL WMH31017HZ4 "Arrived on site for: We have got a new microwave from Lowes and installed last week but when we turn on the microwave to heat anything it's making an unusual noise. Turned on microwave and could hear a vibration at the top of the microwave cover. Customer also pointed out the cover was bowed just a tad on the right side. Took down microwave and tested from a wall outlet to identify noise. No noise detected. The mounting bolt was not tightened down enough and was the cause of noise. Removed cover to align the cover better to remove any bowing on the right side. Clip was in place, but didnt make a difference in the bowing due to the cavity being a little off center from minor damage to metal brace inside where cover mounts. Reassembled and mounted back on wall. Noise is gone and operating as designed."
REFRIGERATOR JENN-AIR JFFCC72EFS03 Arrived on site for refrigerator needing a new freezer door as well as the left side dispenser fresh food door. After installing and verifying that the new freezer door was corrected intact and sealing properly and then opened the left side fresh food dispenser door Office to reschedule due to being out of stock/psp; ordrng 1 W11254959 (LEFT SIDE DISPENSER DOOR)
ICE MACHINE JENN-AIR JIM158XYRS0 Arrived on site for icemaker needing previously diagnosed water level sensor as well as grid cutter. Soli necessary parts I was able to watch and verify that a fall harvest was completed and in a much faster time then before repair. Unit now functioning as designed with no leaks before during or after repair
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to diagnose dishwasher not spraying. Performed diagnostic and found only code is F7E1 for no heat. Ran diag cycle and wash motor never turned on. You can hear control relays clicking, but no motor action. Provided estimate for sump and motor, Replaced sump and motor and retested. Unit is working as designed with no water leaks at time of service.Call complete."
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Arrived on site and inspected french door refrigerator only making 10 cubes a day.I verified and inspected the unit and ice maker is working and valves are providing water to both the dispenser and ice maker.Customer advised the filter would need to be replacedCustomer needs filter and ice maker will make the needed ice.Job complete
WASHER MAYTAG MVWC565FW2 Arrived on site for a washer that was unlevel. Inspected unit and work area. Customer showed me that her legs were not level on the unit since she has uneven ground. Adjusted the feet and found back legs were the problem causing the tub to rest up against the left side of the frame. Adjusted feet in the front and back and leveled out the unit. Tested unit and unit is working as designed. Call complete.
REFRIGERATOR MAYTAG MFI2665XEB6 "Arrived on site and inspected french door refrigerator ice maker issues.Found the actual issues are with the UI because when customer turns off the ice maker it stays on.I attempted to reset the unit by pressing the cooling off for 3 seconds and unit UI didnt respond when trying to turn it back on.Ordering the UI, main control and authorization.Office to reschedule the customer.Ice maker fills and dispenses.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W11035752 (MAIN CONTROL ) and 1 WPW10337912 (UI)"
REFRIGERATOR GE GSH25JSXNSS Arrived on site to install a new sealed system for side-by-side ge. After installing a compressor dryer and access valve is able to retest the unit and verify that is now cooling as needed. The customer did state that prior to our first diagnosis trip they were having some defrost issues as well as icemaker related issues but due The previously diagnose issue it was hard to determine after running multiple test if the icemaker water valve dispenser having any kind of Hardware failure at this moment everything is functioning as designed. I did inform the customers to keep thermostats in the fresh food in freezer section and ensure that they are at 0° and 37°. Canton does that they would call us a week to verify if the fridge is back to normal or if there any continuing issues. Call complete
DRYER WHIRLPOOL WED4815EW1 Arrived on site for a dryer that was not drying clothes. Inspected unit and work area. Tested voltage to the unit and found proper voltage. Ran unit through a normal time dry cycle and found unit heating properly and tumbling. Remove vent hose and found a lint ball stuck in the blower wheel housing. Removed obstruction and tested unit. Unit seem to ventilate properly. Used vent test kit and that test kits showed that the unit was running properly. Call complete.
OVEN WHIRLPOOL WFE550S0HV1 Arrived on site and inspected range not heating.Removed the access to the outlet and found the black wires as well as the cord burned.Ordering the harness and customer will get a new cord.Needs more work ; ordrng 1 W11458883 (MAIN HARNESS )
DRYER WHIRLPOOL WED9550WW2 Arrived on site for dryer that was not getting any heat at all. Upon further inspection I found a D thermal fuse as well as thermal cut offs are all functioning as designed but the heating element itself had Overheated just due to its age. install the new element and retest dryer and found that everything was working as designed customer was able to verify results of dryer repaired and is happy that the dryer is now working. Call complete
MICROWAVE WHIRLPOOL WMHA9019HZ3 Arrived on site for a microwave that was turning itself off and tripping the breaker after five seconds of being turned on. Inspected unit and work area. Tested outlet polarity and found proper polarity. Removed microwave from wall and found the unit partially damaged on the install and had a metal piece touching the black connector at the filter board. I called Techline and spoke to Butch SR# 7729045655. He had me remove that metal piece and fix it. We tested the unit again and unit powered on and went through a heating cycle. Advised that the unit should be god to go and call complete.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator they had LEDs that were dimming and eventually not turning on at allwhen the door was wide open. I found that the LEDs in the fridge had bad bulbs in them as well as in the freezer and I ended up replacing the LED bulbs and I was able to retest the unit and found that everything is now turning on as designed. Customers did also stay well and say that the water dispenser was having an issue and I was able to narrow down that the filter head assembly as well as the water valve were not functioning in conjunction with one another and we will need to order the filter head assembly as well as a new water valve. ; ordrng 1 W11194438 (housing) and 1 WPW10341329 (water valve assy)
REFRIGERATOR GE GSH25JSBBSS Arrived on site and installed previously ordered parts.Installed the connectors and manifold.Unit now dispensing water properly.Job complete
DRYER GE GFDS140ED1WW Arrived on site to diagnose a dryer that is taking too long to complete cycles. Tested unit and found external venting clogged. Homeowner will need to have Vinton clean to complete repair.
WASHER MAYTAG MVWB835DW0 Arrived on site and inspected washer dripping water from the valve.Customer had video of the leak.Confirmed the complaint and removed and replaced the valve.Reassembled
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived onsite for refrigerator ice maker not working. Upon arrival found that ice maker was operating as designed but that dispenser wasnt dispersing. Found that unit water valve was bent in not allowing water adjusted valve tested unit tested good. no signs of leaks during service. Job Completed.
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damage panel. Ordering new panel office to reschedule
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to replace door hinges and covers from previous diagnosis. Found right side hinge was grey. Showed customer and she would like to have both black as the original hinges are. Will need to order hinge in black. ; ordrng 1 W10691674 (hinge-door)
RANGE MAYTAG MER6600FZ2 Arrived on site and inspected range not heating.Confirmed the complaint and found the harness was defective causing the issue.Removed and replaced the harness.Reassembled and unit tested as designed.Job complete Customer satisfied
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the dryer not working. During testing found that there is no voltage going to the dryer causing the issue.
DRYER WHIRLPOOL LER8648PG0 Arrived on site and inspected dryer.Multiple failures were detected and corrected.Unit now heating and operating properly.Job complete
REFRIGERATOR GE PSB48YSXASS "Arrived onsite to fix breaks in the water dispenser hose, used connectors to new water tube to dispenser hose, test unit, water working properly, unit working properly, no leaks detected at this time, job complete."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the intermittent issues of the unit not cooling, lights shutting off, ice not making, I removed and replaced the ice door separator, hv control, UI & power board. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived onsite for unit having a missing screw for the light cover and not working lightbulb to the unit. Looked at unit. Found that light bulb was burned out. Let customer know that bulb was not covered and they are responsible for a new bulb, was able to replace screw for light cover. No other issues at this time. Job complete"
REFRIGERATOR WHIRLPOOL S148CA01 Arrived on site to test unit for bent roller brackets. Brackets were bent just enough for roller pin to pop out and cause roller to fall out. Informed customer that brackets are no longer available but advised on how to fix issue. Let customer know I would not be able to bend anything. Job complete.
REFRIGERATOR JENN-AIR JS48NXFXDW05 Arrived on site and tested operation. Ran diagnostics and found damper motor for deli drawer intermittently working. Removed damper and found loose wire in molex of damper. Locked wire into molex connector and reinstalled. Damper now working properly.
DRYER WHIRLPOOL MEDB835DW4
DISHWASHER WHIRLPOOL ADB1400AGS1 Arrived onsite for unit not drying dishes properly customer says that the unit is getting steamy after washing has stopped . looked at unit. Found that unit is working as designed. Let customer know that the u it will not dry as good as a metal tub. Let customer know to use the pods and using rinse aid for better drying results. No issues at this time. Job complete
COOKTOP KITCHENAID KCGS556ESS02 Arrived onsite for cooktop with 1 or more burners with long ignite time or slow to light. Found RF burner not igniting when knob turned. Found igniter spark going downwards not lighting burner. Found igniter was tilted causing orifice holder to steal the spark. Removed and reinstalled igniter. Tighted burner screws to improve grounding. Tested burner and it is sparking correctly and lighting after repairs. Job complete.
DRYER WHIRLPOOL WED8620HW0 Arrived onsite for the dryer not working properly. Replaced console and dryer tested good. Complete
DISHWASHER MAYTAG MDB4949SHZ1 "Arrived on site for customer complaint of unit not powering g on, found failed console, I replaced console, unit tested good."
DISHWASHER WHIRLPOOL WDT705PAKZ Arrived on site to test unit for not drying. Found no stored error codes. Ran diagnostics on unit and confirmed heater is good. Informed customer to use rinse aid and purge cold water from sink before operating unit. Also recommended to customer to open door slightly when wash cycle is done for better ventilation. No leaks detected. Job complete.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site for refrigerator not dispensing ice properly. Inspected unit and work. Tested dispenser operation and found auger motor working. Found ice container broken. Removed failed ice container and installed new. Tested dispenser operations, tested good. No water leaks detected during service."
VENTHOOD WHIRLPOOL KVWB406DSS2 Arrived on site and found vent cover latch has broken off on left side and remaining piece is stuck in cover. Unit will need new cover to repair. Office to schedule return service for part availability ; ordrng 1 W10735373 (cover-base)
BUILT IN COFFEE GAGGENAU HI-MEL
DISPOSAL GAGGENAU MY NAME IS BOB
WASHER AMANA NTW4516FW2
DRYER WHIRLPOOL MEDC215EW1 dryer thats not heating. Inspected unit and work area. Plugging it in and tested unit. Unit is heating and operating as designed. I asked the store manager if they had tested the unit once they got back to the store. He advised that he had not and that he wondered if there would be an electrical issue at the home because he said that he tested it while on the customers home and the unit did not heat. Call complete.
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for return visit moisture build up on back of fridge. Called Whirlpool technical support and spoke to Adrian. Video chat was done with Adrian. Review board will go over their findings and contact the customer in regards of what the next step will be.
FREEZER WHIRLPOOL EV201NZTQ01 "Arrived on site to,install previous diagnosed part. Removed failed bimetal and installed new. Powered unit on and tested operation. All tested good, no water leaks detected."
OVEN WHIRLPOOL WFE535S0JZ0 Arrived onsite for unit not powering on in the oven. Looked at unit. Upon inspection. Found that the black wire on the terminal block was burned up. Ordered part. Office to reschedule ; ordrng 1 W11134843 (harns-wire)
WASHER WHIRLPOOL WFW9450WR00 Arrived onsite for unit making noise during spin cycle. Tested unit. Heard loud noises coming from the spin basket. G
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to replace damaged panel, when removing the handle, the screw broke off, ordering screws and studs. ; ordrng 2 W10826179 (screw)s and 2 W11157086 (stud)s"
DISHWASHER MAYTAG MDB8969SDM3 Arrived onsite to install previously diagnosed parts. I installed the detergent dispenser and tested the unit. The unit is working as designed at this time and no leaks detected during time of service.
REFRIGERATOR WHIRLPOOL WRF555SDHW02 Arrived on site to repair previously diagnosed ice bucket damper motor as well as damper seal. Athens selling a necessary part I was able to find that the motor is now functioning as designed and only allowing the proper amount of airflow into the fridge from the freezer and at the ice bucket areas fully sealed up. Perfect lines advice on the prior trip I gave the customer the SR number that she would need in the event that this problem comes back she will need to call customer service and see how they can help her to resolve the issue.
DISHWASHER FRIGIDAIRE FFCD2413US0A Arrived on site and inspected dishwasher.Ran cycles and unit tested as designed.No issues found.
DISHWASHER GE GDF510PSJ4SS Arrived on site and inspected dishwasher not filling with water.Confirmed the complaint and determined the valve assembly is needed.Ordering the water inlet.Office to reschedule the customer.Needs more work Will bring previously ordered parts to return visit.; ordrng 1 WD15X26140 (WATER VALVE ASSEMBLY )
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for unit not cleaning dishes and seems like its normally louder and now quite. Placed in diagnostics and got error F7E1. Sump and motor heater failure.
RANGE WHIRLPOOL WEG745H0FS0 Arrived onsite and installed burner head to repair ignition problem. All checks good.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher tripping breaker. Customer stated that sometimes breaker will trip immediately. Inspected circuit breaker and found red light flashing 5 times, indicating ground fault. Gained access to junction box and found nurtural wire loose at wire nut. Tightened wire nut and turned breaker back on. Performed diagnostics mode, no stored error codes. Tested amp draw to element. Found amp draw at 7 amps. Ran through another test mode and monitored amp draw on L1. Found amp draw at .5 when in normal wash mode. Circuit breaker did not trip. Informed customer issue may have been caused by loose nurtural but if failure reoccurs to have circuit breaker replaced. Dishwasher tested good, no water leaks detected.
WASHER WHIRLPOOL WETLV27HW1 Arrived onsite for the washer not working properly. Ran diagnostics and found error code for the lid latch. Lid latch tested bad. Ordering parts and office to schedule ; ordrng 1 W11176112 (latch)
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site to inspect ice maker not making ice. Upon further inspection, the customer advised that the unit is leaking water from the back. I found dry water spots on the back panel under the fill tube area. I tested the ice maker and it harvested and when it called for water, I found the fill tube leaking water. Also found the fill tube inside was full of ice. I re-installed the fill tube line and tightened the clamp, cleared the ice from the fill tube and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed."
RANGE AMANA AGR5330BAB3 Arrived onsite for broiler door damaged. See pic in SD pics.Replaced door. Tested unit and unit is functioning properly
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site and inspected refrigerator not dispensing ice.Confirmed the complaint and removed and replaced the defective ice container.Unit now works properly.No leaksJob complete
WASHER MAYTAG MVWB765FW0 "Arrived on site and found a clothing item stuck underneath agitator. Remove clothing items and found agitator has been lifted/warped on one side.
WASHER WHIRLPOOL RTW4516FW2 "Arrived on site for a washing machine that would not drain, Spain, or start a new cycle. Inspected unit and work area. Customer advised she had been washing a rug and the unit would not work after that. Unit still had water in the unit and attempted to drain. Unit would not drain out water. Removed drain pump and found debris inside the tub. Tested resistance through my drain pump and found it open. Replaced drain pump and tested unit. Found unit still would not drain. Removed drain hose and found debris clogging up the drain hose. Removed debris and tested unit. Unit is working as designed. Call complete."
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site to install previously diagnosed and ordered parts. Due to the dispenser leaking from the front, I removed and replaced the dispenser assembly and tested. Unit is operating as designed. No leaks observed during service, job completed."
WASHER MAYTAG MVWB855DC "Arrived onsite for washer making strange noise. Upon arrival found unit uI error code and couldnt get it to run diagnostics properly ordering UI. Inspected gear case, clutch and spin found all operating as designed but found loose change under and in basket causing occasional noise. Ordering UI, Office to Reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (NEEDS AUTHORIZATION ) and 1 W11112662 (CONSOLE UI )"
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Rived on site for refrigerator making ice it was too thick as well as causing a lot of freezer ice buildup down in the freezer compartment around in the door gasket and shelving. After running test 66 6797 and 120 I was able to verify that the thermistors as well as icemaker and fill valve are all functioning as designed with in the left door of the fresh food compartment. I was able to fill the icemaker up and then show the customer visually that the icemaker was feeling exactly to the fill line within the train and was not overfilling but the reason that the icemaker was making to take advice is because the freezer door is not ceiling all the way causing too much hot air to get inside which is then working its way up to the fresh food door icemaker and causing the icemaker to think that its not cold enough which is that resets it in causes it to refill adding more water to the unit than is needed. We will need to return with a new freezer door gas
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite and replaced harness including bimetal. Unit is now operating as designed. All ice defrosted. Advised customer on repair.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, customer advised that the unit has not dried since theyve had the unit. I placed the unit in diagnostics showing F7E1 error code. Cleared the code and continued with testing. I placed my multimeter on the black wire s the junction box to test amp draw to the components. The unit tested good until the element was to come on and I got a 0amp draw reading. I stopped testing and inspected the element and it looked good. I found the harness not fully connected on the left side. Reconnected the harness and retested. Unit operated as designed and the element showed 7-9amps during the wash cycle and drying cycle of testing. Made recommendations for detergent and rinse aid use as well as use and care for the unit. No water leaks observed during service, job completed."
DRYER WHIRLPOOL WED8620HW0 "Arrived on site to diagnose dryer that is not powering on. Performed diagnostic on unit. Checked voltages at terminal block and found only 120v, L1 voltage 0. Double checked at the wall and found missing L1 voltage. Advised customer to have an electrician come and check the breaker / socket / wiring to verify why voltage is dropping. This should resolve issue. Call complete."
REFRIGERATOR WHIRLPOOL GS6SHAXLB03 Arrived onsite for the refrigerator water valve not working. Replaced water valve and ice maker filled with water and water is being dispensed. No leaks detected. Complete
REFRIGERATOR WHIRLPOOL WRS588FIHZ Arrived onsite for refrigerator leaking after door install. I found the Ive maker line was leaking at the connector when the IM fill was engaged. I turned off the water at the wall and I cut out a piece of the tube to try and make a better fit but it still leaked after. I applied some silicone to the connection to get them by until the new door comes in. I advised to let the silicone dry before turning the water back on but it the leak returns to give us a call back. Job complete.
OVEN WHIRLPOOL WGE745C0FS01
DISHWASHER JENN-AIR JDB9000CWS1 "Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit filled with water and I could hear the motor come on, but the pump wasnt pumping the water. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed.
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for range oven not operating. Tested and inspected unit and found failed control. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11122560 (cntrl-elec)
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived onsite to test unit for unit giving error codes
WASHER WHIRLPOOL WTW7120HW0 Arrived on site and inspected washer leaking.Confirmed the complaint and found the drain hose from the drain pump was not installed properly from the factory causing leaks.Corrected the issue and unit tested as designed.Job complete
REFRIGERATOR WHIRLPOOL WRT112CZJZ00
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived onsite to test unit for frost in the freezer, test unit, found blocked drain pan, cleared blockage, test unit, unit working properly, no leaks detected at this time, job complete."
REFRIGERATOR WHIRLPOOL ED5FHEXNB01 Arrived on site to install previous diagnosed part. I gained access to the condenser fan and replaced new. I found the fan coming on and the compressor pumping. The freezer has started to cool. Job complete.
WASHER WHIRLPOOL WFW75HEFW0 Arrived onsite and replaced gasket due to mold. Unit is now operating as designed. And mold free. Advised customer on maintenance measures to avoid microbes.
OVEN WHIRLPOOL KOSE500ESS04 Arrived onsite for the oven not working properly. During testing found that the console and control board are causing the issue. Replaced control panel and control board and oven tested good. Complete
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for cracked inner cavity.
OVEN WHIRLPOOL WOC54EC0HS04 Arrived on site for oven being over temp. I inspected the unit and work area. I preformed a temp test on the unit and found the unit temperature to be 20 degrees higher on average than should be. I adjusted the oven temperature down by 20 degrees. The unit is operating as designed. Job complete.
DRYER WHIRLPOOL WED6120HC0 Arrived on site for dryer making a squealing noise. Call further inspection of the unit I found that there are no error codes and diagnostic mode and after disassembling the unit verified that the rollers and idler pulley were all functioning smoothly. I then found that the blower wheel was cracked within the housing that it sits in and I was not able to remove the blower wheel from the motor without breaking it further so I ended up replacing the motor and blower wheel together and reassembled the unit and tested everything out and found that the unit is not functioning as designed and I also show the progress to the customers who verified that the dryer sound a lot quieter than it did when we arrived. Unit functioning as designed call complete
FREEZER WHIRLPOOL WRS588FIHZ00 Arrived on site to diagnose a refrigerator with an air duct that will not stay in place. Found upper air duct in freezer warped. Duct will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 W11040868 (duct-air)
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to replace gaskets from previous diagnosis. replaced gaskets, tested unit, unit works good. Customer said freezer bin was already replaced. Job complete."
DISHWASHER WHIRLPOOL WDT920SADM0 "Arrived onsite for dishwasher not cleaning. Found error code F7E1 no heat. Ran diagnostic found sump and motor not operating correctly, found heating element and drain running as designed. Quoted for sump and motor and control as control was not reading correctly.
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to replace mag cap and diode from previous diagnosis. Verified clicking sound was from magnetron. Replaced mag, cap and diode. Tested unit, unit works good. Customer also complained about hood light not working. Found bad control board. Replaced control board, tested unit, unit works good. Job complete."
WASHER WHIRLPOOL WTW7500GC0 "Arrived onsite for unit working when it wants too. Put unit in diagnostics. Got F0E3 overload, F7E0 loss of power, F9E2 water ring detected, F9E1 drain pump problem, F2E1 UI stuck button, erased codes. Put unit in test mode 2 times. Did not get errors back. Unit is working as designed. No leaks at this time. Job complete.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to test unit for not making ice. Put ice maker into harvest and ice maker was not responding. Replaced ice maker, tested unit, unit works good. No leaks detected. Job complete."
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previous diagnosed part. I inspected the unit and work area. I removed the unit from the cabinet and found the cabinet not built properly for a wall oven. The bottom of the wall cabinet is open with two metal runners on either side. See so quick pic. The cabinet is supposed to be built with a solid shelf that is flush with exterior trim piece. According to whirlpools installation guide. I gained access to the blower motor and replaced new. I tested the blower motor in diagnostics, and I ran the unit through a preheat. The fault code didnt appear. The unit is operating as designed. Job complete."
DISHWASHER AMANA ADB1400AGS1 Arrived on site for washer falling forward when the racks are pulled out. I inspected the unit and work area. I adjusted the height of the dishwasher and installed new mounting tab on the top of the unit. I tested the unit and found it holding in place. Job complete. No water leaks detected.
RANGE KITCHENAID KFDC506JSS00 "Arrived onsite to replace part previously ordered, replaced igniter, problem still remains, ordered holder complete assembly, office to reschedule.; ordrng 1 W11334712 (HOLDER )"
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site for unit intermittently popping breaker during load. Ran codes and found 0 error codes present. Checked repair made by previous technician and found no errors in repair. Found the customer is on a GFCI outlet, which is known to have compatibility issues with washer motors. Could not find a fault with the machine, advised homeowner to swap out breaker to a regular non GFI breaker, since all breakers in the house are GFI. All is working as designed, issue would need to be resolved by an electrician. Call complete."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for ice clumping and not dispensing properly. I inspected the unit and work area. I found the basket not closed all the way, causing an air leak. I also found the separator not closing all the way. I pushed the ice bucket in fully and tested its operation. It is operating as designed. I replaced the separator. The unit is operating as designed."
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for customer complaint of bin broken, ordering bin. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10224961 (bin-cntlvr)"
REFRIGERATOR WHIRLPOOL GS5SHAXSQ00 "Arrived on site for refrigerator not dispensing ice. Performed diagnostics and tested operation. Gained access to ice door and tested switch. Found working. Gained access to auger motor and tested voltage when dispensing water and found 120 volts going to auger motor. Found failed motor.
DISHWASHER GE GLD4560R00SS "Arrived on site to install previously diagnosed and ordered parts. Due the upper spray arm and nearing missing, I installed a new bearing, spray arm and screw and tested. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site to install previously diagnosed aurora board gaskets and Led lights. After installing the gasket and verifying its functionality I ended up having to call Whirlpool tech line after installing mirrors board as well as LED lights the light situation is still not fixed and after speaking with whirlpool tech line and running through all the steps that we could to find the issue we were able to narrow down that theres a short somewhere in the cavity of the unit and whirlpool has deemed the LED lights
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site and tested operation. Found ice maker over filling and running down into ice bin and door. Removed assembly and inspected. Found unit will need new ice maker to repair. Installed ice maker and tested operation. Found ice maker fills properly. Unit tests good. Job complete
WASHER MAYTAG MHW5100DC0 "Arrived on site for customer complaint of error code and unit not finishing cycle. Found error code F3e1, found power to switch tested good, I replaced switch under warranty, unit tested good."
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for poor washing performance. Ran diagnostics and got 5-3,7-1,4-3. Wash motor never came on in test . Getting correct voltage . Replaced sump and motor . Re ran diagnostics, all checked normal . No water leaks detected at time of service. Job complete ."
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for refrigerator when dispensing water shoots out and not down. Inspected nit and work area Gained access to dispenser tubing. Found tube not fitted to seperator. Inspected seperator and tubing, found nothing broken. Reassembled tubing to seperator and assembled dispenser. Tested dispenser operation. All tested good, no water leaks detected."
WASHER FRIGIDAIRE FAFW3801LW3 "Arrived on site and tested operation. Found console breaking apart around dispenser. Also found new holder will not lock into dispenser drawer due to plastic on drawer giving out. All plastic components are getting brittle and cracking. Console cracking apart is also causing dispenser drawer to catch on side. Unit will need console and dispenser drawer to correct this issue. Also found door hard to get to lock and will pop open on its own. Found door hinge failing and strike is worn. Unit will need new lock, strike and hinge to correct this issue. It is possible that the plastic in the door may give way when changing hinge and those parts would need to be replaced as well for door to function. Office to get AUTHO and schedule return services. ; ordrng 1 131763310 (striker door lock) and 1 134370000 (drawer) and 1 134550800 (hinge,door) and 1 137341810 (panel) and 1 AUTHO (AUTHO)"
REFRIGERATOR KITCHENAID KBSD602ESS01 "Arrived onsite for refrigerator not cooling, customer canceled at door, job complete."
REFRIGERATOR WHIRLPOOL WSR57R18DM02
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven display control is not responsive and not working. Tested buttons on UI and they were not responding to touch like they should. Removed cover to UI for inspection and all wiring was connected properly. Removed control and replaced with new. Customer connected their WIFI and correct time was displayed. Buttons on the UI were all responsive to touch. Customer tested as well. Oven operating as designed. Job complete.
OVEN WHIRLPOOL WEE750H0HZ1 Arrived on site to replace harness and terminal block. Replaced both parts test unit and unit test good job complete.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven console not working. Replaced console and oven tested fine. Advised customer on the Whirlpool app and the updates. Complete
REFRIGERATOR WHIRLPOOL KRFF707ESS00 "Customer complaint of noise,diagnosed noise is refrigerant spraying into evaporator no damage u it is working as designed."
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site ,found wrong bellow . Confirmed with KC on Friday Ordering correct bellow . ; ordrng 1 2MAN and 1 W11314648 (bellow)"
DRYER WHIRLPOOL WED4900XW0 "Arrived on site for a dryer thats making a grinding sound. Inspected unit and work area. Tried to spin basket by hand and was unable to on one side. Removed front cover to see if there was any obstructions on the belt and found no obstructions causing the belt or motor to turn. Spun motor by hand and found resistance at blower wheel. Removed back cover and found two number two pencils, a Bobby pin, and a zipper head inside the blower wheel causing the unit not to turn and to screech. Remove distractions and tested unit. Unit is working as designed. Went over findings with customer and advise customer to be careful about things that drop inside her filter tray at the top of the unit. Unit is working as designed. Call complete."
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
COOKTOP KITCHENAID KCGS556ESS02 Arrived onsite for cooktop making popping noise. Upon inspection I found the center burner making a slight popping noise that gets more frequent the higher the flame. I removed the burner head and attempted to clean out the grease but I could not get the popping to go away. I am ordering a center orifice holder (WPW10639175) burner head (W10836409) screws (W11226732) x 2 burner caps (W10811958). Office to R/S due to part availability. ; ordrng 1 W10811958 (cap-burner) and 1 W10836409 (burnr-head) and 2 W11226732 (screw)s and 1 WPW10639175 (holder-orf)
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived onsite to test unit for freezer gasket not sealing correctly, test unit found faulty gasket, replaced gasket, door sealed properly, job complete."
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for fridge not cooling. I inspected th unit and work area. The customer customer stated the fridge started cooling again. I put the unit into diagnostics mode and found all thermistors good and the evap fans coming on. I found the bimetal open. I put the unit into test 38 and tried to force a defrost, the unit would not go into defrost. Indicating that the control are not communicating properly. I removed the UI and hv control and replaced with new. I powered the unit back on and put it through test 38. The unit went into defrost. And the defrost heater is coming on. Job complete. No water leaks detected."
DISHWASHER WHIRLPOOL WDT720PADM3 Arrived onsite to install previously diagnosed parts. I installed the heater element. I tested the unit and it is now working as designed. No leaks were detected during time of service. Job complete.
DRYER WHIRLPOOL MEDC465HW "Arrived on site for dryer not operating. Preformed voltage test and found improper voltage going to unit. From L1 to L2 found 240 volts, however When Testing L1 to neutral found 3 volts and when testing L2 to neutral found 240 volts. Made customer aware of this and that they will need electrician to come fix voltage issue. Instructed customer on use and care and practice for best performance. No repairs are needed at this time."
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for not washing. Ran diagnostics and unit tested good. No current error codes. All components operating as designed. Noticed customer was using excessive soap. Informed customer on recommended amount of soap. Also informed customer to purge cold water in sink before operating unit. No leaks detected. Job complete.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site to follow up on refrigerator not cooling. Checked temps and unit is at 40 in FC. Checked compressor and line for leaks with black light and did not find any. Checked evaporator and found are ice all on the suction line, likely an obstruction in cap tube. Will need sealed system tech to check pressures and resolve. Ordering evap and compressor for SS tech. Office to reschedule due to sealed system.; ordrng 1 W10445423 (compressor) and 1 W10836706 (evaporator)"
DISHWASHER WHIRLPOOL MDB8989SHZ0 Arrived onsite for dishwasher leaking from the left side of the door. I inspected the unit and gaskets and could not find any visible damage or evidence of water leaking. I ran a diagnostics cycle and removed the door to observe the inner door to see if water comes through. I found water coming up to the reservoir at the front of the tub but it never overflowed or leaked. I did notice the door was slightly favoring that left side so I raised that foot a little bit with the space that I had. I explained to the customer that excessive amount of suds can cause water to overflow out of the reservoir. Also positioning of the dishes can cause water to shoot to the corners and leak out. I noticed the unit was missing the right side hinge pad so I replaced with pad from my van stock. No leaks were detected during time of service. Job complete.
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site to replace door for refrigerator. Replaced left side RC door and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to replace blower and control from previous diagnosis. Replaced control and blower, tested unit, unit not heating. Found bad TOD. Needing TOD to fix issue. ; ordrng 1 WP4449751 (thrmst-fix)"
WASHER GE GFWS1700H1WW "Arrived on site for washer making noise. Tested and inspected unit and found failed motor, also found failed dampers. Ordering needed parts. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 4 WH01X20826 (washing machine damp)s and 1 WH20X10078 (motor asm kit)"
OVEN JENN-AIR JGRP548HL00 "Arrived on site to replace racks, after replacement, unit tested good."
COOKTOP WHIRLPOOL SCS3617RS05 Arrived on site and tested unit for leaks with bubble solution. Found leak from left rear valve at adjustment screw. Unit will need new valve to repair. Unit is unplugged and gas off for safety reasons. ; ordrng 1 WP4456817 (valve-brnr)
DISHWASHER KITCHENAID KDTE104ESS0 Arrived on site for dishwasher not washing dishes. Ran diagnostics and didnt get any error codes. Tested control and it was faulty. Replaced control and started a wash cycle. Informed customer that a calibration cycle would start upon next run cycle and would last approximately 4 hours. I attempted to run a light wash cycle and didnt hear the water coming in.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to replace cooling fan from previous diagnosis. Replaced fan, tested unit to 350(took pic), unit works good. Job complete."
REFRIGERATOR KITCHENAID KBLC36FTS02 "Arrived onsite to replace inverter, replaced inverter compressor still not operating, called tech line (7729009073), tech line said to replace compressor and inverter at the same time, ordered replacement parts, will need sealed system technician, need authorization, office to reschedule.; ordrng 1 8201675 (compressor) and 1 W10143759 (drier) and 1 W10629033 (inverter box) and 1 W10913906 (coupler)"
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for dishwasher not drying. Put unit in diagnostics, no stored error codes. Ran auto test and unit performed through all phases of test cycle. Heater is performing as designed. Instructed customer on the use of rinse agent and using heat dry feature. No leaks present at this time. Job complete."
RANGE WHIRLPOOL WEG745H0FS1 "Arrived on site for range panel key not working. Found # key 1,2 and frozen bake not working. Inspected ribbon and reconnected. Found same results. Will need to replace membrane overlay, will return with UI control in case needed after installing membrane. Office to schedule appointment when ETA is available on parts. ; ordrng 1 W10728529 (swtch-memb) and 1 W11122852 (UI/CONTROL)"
OVEN WHIRLPOOL WGG745S0FS02 "Arrived onsite for gas smell. Tested unit with digital sniffer and could not detect a gas leak. Tested bake, broil , valves and all top burners, and all were functioning properly. Customer was instructed on using power burner (LF) when wanting to boil water faster."
OVEN JENN-AIR JJW2430DP01 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
OVEN WHIRLPOOL WFE320M0ES2 "Arrived onsite for range miswired error code, upon arrival found range was wired correctly. Found unit was good, but outlet was miswired. I let the leasing office know when returning apartment keys. Job Completed."
DISHWASHER WHIRLPOOL GU2475XTVY1 "Arrived onsite and unit was running the end of a load, found pump operating as designed, but did find some clogging in the lower spray arm. Found slow valve possibly timing out before filling well enough. Both spray arms running at one time. Clogging dislodged during testing. Advised to clean unit with dishwasher magic to improve efficiency. we will return with spray arms and valve and pump and motor. Pump and motor appears to be running at proper capacity. ; ordrng 1 SPRAYARMS (IF ABLE) and 1 W10648041 (valve-inlt)"
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived onsite for microwave controls intermittently not working or responding to commands. Upon inspection I found the microwave light would stay on when the door was shut. The customer also informed me the console would randomly shut off. I accessed and replaced the console, main control and interlock. After reassembling I tested the unit and found that the door shutting issue with the light had improved but not completely remedied the issue. If you barely pull on the door the light will come on while its closed. I explained that you just need to shut the door firm and it will shut and the light will turn off as designed. Unit is working as designed at this time. Job complete"