We serviced a
JENN-AIR OVEN
Model JJW2830LL00
Near Austin, TX 78734
Leonardo
Job Details: 10/21/2022
Arrived on site for error code and unit was pulled out but did not have part. ordrng 1 W11448962 (Control board)
We serviced a
UNKNOWN REFRIGERATOR
Model JB36NXFXLE01
Near Austin, TX 78734
Luis
Job Details: 10/21/2022
Arrived on site for no lights. Diagnosed a defective led module ordering updated led kits follow service pointer. ordrng 4 W11632139 (Led 4 kits total of 12)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near New Braunfels, TX 78130
Andrey
Job Details: 10/21/2022
"Arrived on site to test unit for not cooling, customer stated that unit Tripped breaker, after she turned it back on LED module in FC did not work, tested unit found shorted LED module and not receiving voltage to module ; ordrng 1 W11203924 (Control box) and 1 W11602886 (LED module) and 1 W11457217 (Door switch)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near New Braunfels, TX 78130
Andrey
Job Details: 10/21/2022
"Arrived on site to test unit for console not working properly, tested unit found unit has power but UI is unresponsive, cycled power with no change, attempted to get into diagnostics with no success, will need console to fix issue, ordering UI, ordrng 1 W11296171 (Console UI)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78731
David S
Job Details: 10/21/2022
Arrived on site for KitchenAid dishwasher gasket being broken. I inspected the unit and work area. The customer showed me the piece they found. I opened up the dishwasher door and found the bottom door seal corner missing. I am ordering the door bottom seal W11606677 to complete the repair. ordrng 1 W11606677 (Bottom door seal)
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near New Braunfels, TX 78130
Andrey
Job Details: 10/21/2022
"Arrived on site to test unit for missing bottom oven, tested unit found missing bottom oven rack, ordering part, ordrng 1 WPW10550642 (Rack)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB03
Near Austin, TX 78730
David S
Job Details: 10/21/2022
"Arrived on site for gladiator fridge door opening on its own. I inspected the unit and work area. I watched the door and after 30 seconds I found it would open on its own. I inspected the gasket and found it in good condition. I found the door slightly warped. Not allowing a good seal. I am ordering a new door. I recommend the customer place a 1/4 piece of wood under the wheels so the fridge leans slightly back, using the weight of the door to keep it closed. ordrng 1 W11233211 (Door)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIA18PNLS4
Near Austin, TX 78738
Luis
Job Details: 10/21/2022
"Arrived on site found loud noise and weak ice production,found water pan not filling correctly weak water flow to pan unit will need a new valve. ordrng 1 W10801996 (Water valve)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Harker Heights, TX 76548
David Z
Job Details: 10/21/2022
"Arrived on site to diagnose washer that is vibrating excessively when in use. Tested unit and found the unit is shaking and vibrating abnormally. Checked basket and found the hub is worn, and basket is wobbling on the gearcase shaft. Ordering new hub/suspension; ordrng 1 W10528947 (Hub) and 1 W11550891 (Agitator)"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062DEM00
Near Austin, TX 78750
Kimo
Job Details: 10/21/2022
"Arrived onsite for and refrigerator that in not cooling upon inspection I found that a hard start was installed on the unit. Upon further inspection I found that the compressor was pulling .98 amps and the temps in the rc was at 80* and fc was at 73* I contacted Bruce at tech line and tolled him of my findings and it was determined that theres a leak in the sealed system and that the compressor would be covered but the harness and start device would have to be replaced with an oem one and cx would not be covered for those parts. Due to the nature of the seals system leak the evap access valve and uv dryer will have to be replaced, I also found that the right side rc door gasket was tipped causing a air leak. I am ordering a ss Sr#7734877483. ordrng 1 W10830162 (Gasket) and 1 WPW10466675 (Compressor) and 1 W11506635 (Access valve) and 1 W11224411 (Harness) and 1 W11256565 (EVAPORATOR) and 1 Uvdrier (Uv drier)"
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW06
Near Cedar Park, TX 78613
Vincent
Job Details: 10/21/2022
"Arrived on site for freezer, inspected unit and work area. CX complaint freezer not cooling. Tested temps and they where reading 03? they are in range. I also noticed the red blinking light for high temp. Tested the. Thermistors and they where in range. Called tech and spoke with Robert SR# 7734870964 suggested to replace the control board. No leaks observed during service. ; ordrng 1 W11579401 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78717
Maurice R
Job Details: 10/21/2022
"Arrived onsite for refrigerator water leak. On inspection found water inside at the bottom of the cabinet. Used the UI to take measurement. The temp in the FC 14? RC temp 39?. The avg temp freezer 4 fridge 35, saw a slight frost in the FC but no ice on evap. Saw no ice in RC. Checked the the drain tube it was fine. Ordering UI W11574767, control board W11574770 wiring harness W11410826. I saw no water leaks detected during service. ; ordrng 1 W11574767 (UI) and 1 W11574770 (Control board) and 1 W11410826 (FC wire harness/thermistor)"
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDM
Near Jarrell, TX 76537
David Z
Job Details: 10/21/2022
Arrived on site to diagnose refrigerator leaking water from icemaker. Examined unit and found fill tube wasn't seated in the bucket on the icemaker and was spraying straight down. Adjusted fill tube and tested. Verified working properly. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100VQ0
Near Georgetown, TX 78626
Gerry C
Job Details: 10/21/2022
"Arrived to inspect no spin. I found the clutch would not engage and after disassembling, determined there was oil within the friction material to clutch contact points. The upper seal of the gear case output shaft had failed and most of the oil had likely been flung out of the unit at a much earlier time. Further inspection revealed the prior drive tube issue was due to the drive block having its retaining lip worn away. I removed and replaced the block, but the gear case will require replacement. I did ind possible evidence of a pinhole leak in the tub, but it will need to be investigated during the gear case instal. No leaks of the water supply observed during service. Tech GC please.; ordrng 1 285785 (Clutch) and 1 3360629 (Gear Case) and 1 GCO (GCO)"
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Georgetown, TX 78633
Gerry C
Job Details: 10/21/2022
"Arrived to inspect JJW2830IL01 temperatures. I monitored the upper and lower oven temperatures after a complete preheating and found them within the expected range for both chambers. I advised the CX that they will need to allow for an extended preheat and 20 minutes is usually sufficient. When using the timer, the unit will not shut off and the CX has to switch it off via the breaker. Office to order parts W11449303 W11448962 and contact the CX for return service. ; ordrng 1 W11449303 (UI)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Georgetown, TX 78633
Lou
Job Details: 10/21/2022
"Arrived on site to inspect dishwasher noises. Upon further inspection, the customer provided a video of the noise which sounded like the valve struggling to dispense water into the tub. The noise occurred at 1:58 and 1:42 on the display. I placed the unit in diagnostics showing error code F8E2-valve electrical problem. Cleared the code and continued with testing. I never heard the valve make any unusual noises, but when the sump/motor began to force water to the spray arms, I could hear the noise but very faint. I tested two more times and could not duplicate the noise. I contacted techline and spoke to Cliff and advised the complaint and my findings. Cliff recommended replacing the valve and sump/motor assembly and provided SR#7734878023. I will return with all prescreened parts. No water leaks observed during service.; ordrng 1 W11434044 (Inlet valve assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Lakeway, TX 78738
Luis
Job Details: 10/21/2022
"Arrived on site for frost on packages called tech support per tech support refrigerator is over freezing even when setting set high,ordering controls,harness and evap cover; ordrng 1 W11330486 (Side ui) and 1 W11533213 (Control kit) and 1 W11394920 (Cover evap)"
We serviced a
WHIRLPOOL MICROWAVE
Model KEMC308KSS04
Near Austin, TX 78732
Vincent
Job Details: 10/21/2022
Arrived on site to install parts previously diagnosed. Installed all parts and tested still same message present of door open. Also found the door not closing properly or activating the switches correctly. Management will contact CX for any suggestions. No charge at this time per CS.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78732
Vincent
Job Details: 10/21/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint unit not cooling correctly. Took temps and RC 55? FC 10?. Found frost build up in the evap cover. Tested the voltage from control to the heater and had 120VAC. I ohm out the heater from the control and found it open. I will order the heater and the control and the freezer harness. Office will contact CX when parts are available. I explained to CX to defrost refrigerator 2 days before so we can work on it. No leaks where present at time of service. CX sign the defrost waiver.; ordrng 1 W11546690 (Control) and 1 W11546681 (Harness) and 1 W11546610 (Heater)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Kyle, TX 78640
Kevin
Job Details: 10/21/2022
"Arrived on site and inspected refrigerator and found mullion has condensation on it. There is a small amount of frost buildup just inside the door gasket on the lower left-hand corner of the freezer. There is also a small amount of frozen water on the freezer floor and A trail to the Evap drain. Freezer gasket is very rigid and cold. Used heat gun to warm it up and this improved its flexibility. Changed mullion heater to always on using Test 85. Will bring back door gaskets, mullion, and drain tube.; ordrng 1 W11585972 (Freezer gasket) and 2 W10917313 (Fresh food gaskets)s and 1 W11084813 (Mullion) and 1 W11252097 (Drain tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV04
Near New Braunfels, TX 78132
Andrew
Job Details: 10/20/2022
Arrived on site to test unit for not making ice. Customer stated unit is making ice just not dispensing. Found coupling on ice bin broken. Recommend replacing ice bin. Ordering bottom coupling as a precautionary. ; ordrng 1 W11347840 (Ice container) and 1 WP2220458 (Coupling)
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Austin, TX 78753
Wesley
Job Details: 10/20/2022
Arrived onsite for frequent off balance loads and found unit prone to off balance loads due to weak suspension. F5E0. Adjusted level and Ordering suspension to repair. ; ordrng 1 W11130362 (Suspension)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Austin, TX 78744
Matthew
Job Details: 10/20/2022
"Arrived onsite for dishwasher not filling with water. Upon arrival inspected unit. Ran diagnostics and found 6/4 error for float switch stuck. Ran test and unit did not fill. Checked water supply and was good. Replaced fill valve. Tested unit and did not fix the issue. Checked voltage at valve and recorded 20 vac. Called tech line for assistance. Technician provided SR#7734866630. Checked voltage at board and out put was 124vac. Diagnosed partial breakdown in wiring. Ordering wire harness. Suggested bringing float switch due to error codes. Bringing switch, float and control . Office to reschedule ; ordrng 1 W10919642 (Wire harness) and 1 WPW10195039 (Float switch) and 1 WPW10346525 (Float)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Waco, TX 76708
Jonathan M
Job Details: 10/20/2022
Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Customer advised that the piece that broke off that was explained to customer service appeared to be from the ice container. Did verify that the ice container had broken and the inner metal shaft had split into. Unit will need a new ice container for repair. Ordering the part and the office will need to contact the customer about to reschedule date due to limited parts availability.; ordrng 1 W11347840 (Ice container)
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS02
Near Austin, TX 78736
Scott
Job Details: 10/20/2022
"Arrived on site for oven not reaching temp and keypad issues . Customer also mentioned steaming of UI on right side . Ran temp check ovens off 30-45 degrees off . Ordering AUTHO , both controls , both sensors , UI, and door gaskets . Set return 10-24 ; ordrng 1 W11086141 (Ui) and 2 W10859573 (Probe)s and 2 WPW10282960 (Gasket)s and 1 Autho"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Round Rock, TX 78665
Paul
Job Details: 10/20/2022
Arrived onsite for a refrigerator that is only getting to 57 degrees in the RC but the FC is cooling correctly since the previous repair. I found the FC at 5 degrees idle with no fan running and the RC at 50 degrees. I found the RC evaporator frosted up causing bad air flow. This unit falls under service pointer W11329116C. The evaporator cover and the control both need to be replaced. The control has the 6.0.0 version software. Ordering W11333076 main control and W11167902 evaporator cover. Office to RS.; ordrng 1 W11333076 (Main control) and 1 W11167902 (Evaporator cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Kyle, TX 78640
Kevin
Job Details: 10/20/2022
"Arrived on site and inspected refrigerator and found There is a model and serial number sticker already on the call that is a different refrigerator. Explained to customer that correct model and serial number will need to be given to extended warranty company to ensure It has correct coverage before parts can be re-ordered. Customer is going to call the Sarah warranty company and create a new service call, job complete; ordrng 1 WPW10300022 (Icemaker)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Austin, TX 78737
Luis
Job Details: 10/20/2022
Arrived on site. Found ui console not functioning correctly unable to select certain cycles unit will need a new console. See CNOTE!!; ordrng 1 W11572093 (Ui console)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW
Near Taylor, TX 76574
Maurice R
Job Details: 10/20/2022
"Arrived onsite for error message LF. On inspection I found 5 different errors F3E2,F9e2,F0e5,,F0E3,f2e1. Then I looked under the unit in there was oil all over the unit. I showed the CX the issue with the gear case, he said he would like to get all fixed at 1 time. I informed him that we would reach out to the warranty company and see if they would cover it. No water leaks detected during service. Office to reach out to CX to reschedule.; ordrng 1 W11393685 (Gear case) and 1 WPW10581874 (Drain pump) and 1 W11173597 (Water inlet plus drawer)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Elgin, TX 78621
Cliff
Job Details: 10/20/2022
Arrived on site to diagnose a washer with burning smell. Found curren from home flowing from neutral to ground and had caused ground wiring to burn in washer. Contacted techline and documented findings. Advised homeowner on issue and possible fire hazard to home. Left washer and dryer disconnected and homeowner will need to have licensed electrician correct issue and provide documentation prior to washer being repaired. Techline rep ScottFile# 7734868278; O-emld tckt
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ00
Near Holland, TX 76534
David Z
Job Details: 10/20/2022
"Arrived on site to follow up on ice machine that is not producing much ice. Examined ice and found very small wet cubes. Checked ice sheet and found the ice is uneven and not even forming in some areas of the evap, with above average noise coming from the sealed system. Compressor making excess noise, indicating likely bad from box. Reordering sealed system parts, compressor evap and condenser MUST be replaced. ordrng 1 WPW10218037 (Evap) and 1 WPW10605286 (Compressor) and 2 W10843121 (Non UV Drier)s and 1 WP2313624 (Condenser) and 1 W11506635 (Access Valve)"
We serviced a
WHIRLPOOL TRASH COMPACTOR
Model TC607X4
Near Austin, TX 78734
Vincent
Job Details: 10/20/2022
"Arrived on site for trash compactor, inspected unit and work area. CX complaint was pedal was stuck and not able to open. I tested unit and found no issues. Inspected the pedal to make sure it was not broken and also found no issues. Unit is operating as designed at this time. Job completed."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Georgetown, TX 78628
Lou
Job Details: 10/20/2022
"Arrived on site to inspect range oven not heating. Upon further inspection, I tested the cooktop,and all burners are operating as designed. I tested the bake/broil functions and the ignitor failed to illuminate/operate. I could hear the relays on the control when pressing start. I removed and replaced the ignitor and in the process, the ignitor bracket, on the burner, broke off. No gas leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Georgetown, TX 78628
Lou
Job Details: 10/20/2022
"Arrived on site to inspect range oven not heating. Upon further inspection, I tested the cooktop,and all burners are operating as designed. I tested the bake/broil functions and the ignitor failed to illuminate/operate. I could hear the relays on the control when pressing start. I removed and replaced the ignitor and in the process, the ignitor bracket, on the burner, broke off.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78748
Scott
Job Details: 10/20/2022
"Arrived on site for not heating . Also customer mentioned they dont hear water splashing and soap sitting in tub. Ran diagnostics got wash motor , heater error codes . Wash motor would clunk but never start . Ordering sump and motor . No water leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near New Braunfels, TX 78132
Andrew
Job Details: 10/20/2022
"Arrived on site to replace control, damper, and compressor from previous diagnosis. Discharged unit and replaced UV dryer. Found compressor was sitting sideways in box and missing plug from access port causing oil to leak out. Compressor is defective and would need new compressor to fix issue. Office to reschedule. Needing two hours and SS tech on return visit. ; ordrng 1 WPW10466675 (Compressor) and 1 W10865870 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Jarrell, TX 76537
David Z
Job Details: 10/20/2022
Arrived on site to repair sealed system due to failure. Replaced compressor and dryer on unit. Vacuumed unit and verified proper pressures present with vacuum held for 10 minutes. Unable to charge unit due to missing O ring on scale. Office to schedule when we have an R600 Kit to charge unit. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78745
Matthew
Job Details: 10/20/2022
"Arrived onsite for washer bouncing up and down. Upon arrival inspected unit. Put into diagnostics and found error code for off balance load. Tried running auto test to test remaining components but unit was shaking violently. Will need suspension replaced. Ordering belt, cam and gearcase due to squealing sound during spin. Also ordering Hub. Needs AUTHO. Office to reschedule ; ordrng 1 W11130362 (Suspension) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11454734 (Gearcase) and 1 W10528947 (Hub) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78723
Wesley
Job Details: 10/20/2022
Arrived onsite for refrigerator operating properly and cooling but frosting up the evap. Defrost works properly in diagnostics. Ordering the control to repair. Unit is not entering defrost often enough or for long enough to manage frost. ; ordrng 1 W11546609 (Control box)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Georgetown, TX 78633
Gerry C
Job Details: 10/20/2022
"Arrived to inspect FC door closing issue. I found the upper rack was binding and incorrectly installed. I corrected the installation and applied MFG approved lubricant and the door operated as designed. During inspection I found the FC door mismolded and unable to keep the gasket in place along the bottom edge, causing ice to form. The RH RC door gasket was torn and will require replacement as well. Office to contact the CX when parts are available for installation. No leaks observed during service. W10571967 12977880SQ W10830162; ordrng 1 W10830162 (RH RC Door Gasket) and 1 12977880SQ (FC Door, SS) and 1 W10571967 (FC Door Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, TX 78633
Lou
Job Details: 10/20/2022
"Arrived on site to inspect refrigerator water dispenser dispensing slowly. Upon further inspection, I tested the dispenser and found the water dispensing slowly. I removed the filter and retested and it dispensed as designed. I contacted techline and spoke to Travis and advised of the complaint, my findings, the history and the SR#. Travis made contact with the manufacturer engineering dept and they advised to replace the white plastic coated braided water line with a Pex water line. Travis advised that this is the last step in attempting to correct the issue and to determine if its the water lines or the unit itself. Advised all,info documented on previous SR#7734521427. I am ordering the Pex water line and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 8212547RP (Pex water line)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Austin, TX 78741
Matthew
Job Details: 10/20/2022
Arrived onsite to replace faulty freezer light assembly and refrigerator door switch. Replaced light module and switch. Tested unit and unit is functioning properly. Job complete ///251.53 CC Auth# NLX394
We serviced a
LG WASHER
Model WM2487HWMA
Near Dripping Springs, TX 78620
Scott
Job Details: 10/20/2022
"Arrived on site for washer leaking a small bit . Found small hole at bottom of door gasket . Replaced gasket. Quick wash . No water leaks detected at time of service. C-note Part 129.50 , /// 257.25 . Collected 418.66 AUTHO CH3399.Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIO18NNZS2
Near Killeen, TX 76549
Tyler
Job Details: 10/20/2022
Arrived on site for ice machine meeting previously diagnosed sealed system repair. Upon arrival reconfirmed issue and verified leak in the evaporator then installed compressor UV dryer as well as access valve and recharged system with 5.5oz of refrigerant. Found no leaks. Reassembled and tested unit and found ice machine creating ice on evaporator. Informed customer to give unit 24 hrs to fill bin. /// from /// ///e given ///633.26 CC Auth# 9NHR9U.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Austin, TX 78749
Scott
Job Details: 10/20/2022
"Arrived on site ,replaced valve . Did find ss supply line liner was failing . Customer had new supply line . Part 73.94, /// 94.00. Collected 181.80 AUTHO 434H3P"
We serviced a
KITCHENAID RANGE
Model KFEG500ESS2
Near Georgetown, TX 78633
Gerry C
Job Details: 10/20/2022
"KFEG500ESS2 Arrived to instal previously diagnosed and ordered part. I removed the damaged cooktop and installed the replacement. I tested operation and all functions were present. From prior service: part 373.03 and 2nd appliance reduced /// and s/c of 214.75. CX /// 104.99 +/// and a balance of ///522.62, including ///, due upon completion. ///522.62 CC Auth# 4XM9F9"
We serviced a
WHIRLPOOL WASHER
Model MLG2000AWW
Near Austin, TX 78759
David S
Job Details: 10/20/2022
"Arrived on site for Maytag washing machine intermittently stoping. I inspected the unit and work area. I tested the door switch and door latch, both are working. I found the motor struggling to spin. I found voltage from the motor control not staying steady. I found it very intermittent causing the motor to not spin properly. The motor control is /// making the unit not repairable. Customer /// diagnostics fee with /// autho KE9AAT total //////."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/20/2022
Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjuster kit at ///79.66 and /// at ///174.75. Test unit and unit test good job complete. ///289.17 CC Auth# 9MHLL9
We serviced a
WHIRLPOOL DRYER
Model MEDX700XW0
Near Austin, TX 78746
David S
Job Details: 10/20/2022
"Arrived on site for Maytag dryer making a noise. I inspected the unit and work area. I found the blower wheel nut insert stripped out of the blower wheel, and seized onto the motor. I spoke to the customer about replacing the motor and blower wheel.
We serviced a
KITCHENAID OVEN
Model KEBC107KSS03
Near Austin, TX 78733
David S
Job Details: 10/20/2022
Arrived on site for kitchenAid wall oven glass being broken. I inspected the unit and work. I found the inner door glass broken. Customer also wanted the calibration checked on the wall ovens. I installed the new glass. I checked the temperature calibration. I moved the right oven up by 15 and the left was raised by 5 degrees.
We serviced a
GE DRYER
Model DBVH520EJ2WW
Near Georgetown, TX 78626
Gerry C
Job Details: 10/20/2022
"Arrived to instal previously diagnosed and ordered parts. I melted and replaced the front felt and rear bearing assembly and tested. I removed lint from within the chassis and the unit operated as designed.
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ01
Near Georgetown, TX 78633
Gerry C
Job Details: 10/20/2022
"Arrived to inspect WUI75X15HZ01 leaking. I found the external drain pump had failed and due to mis-installation, it was overfilled with water. The ice machine had been plugged into the outlet directly, instead of the external pump and that had caused the leaking reported by the CX. The drain tubing was installed backwards as well and I corrected via replacement tubing that was included within the pump kit. I tested the unit multiple times and found no other issue after correcting the installation and replacing the failed pump. No leaks observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Austin, TX 78747
Luis
Job Details: 10/20/2022
"Arrived on site. Evaporator incased in ice,defrosted evaporator replaced thermistor,secured thermistor to suction line above weld joint,reassembled unit checked fair flow good.
We serviced a
KITCHENAID MICROWAVE
Model KCMS2055SSS1
Near Georgetown, TX 78628
Gerry C
Job Details: 10/20/2022
"Arrived to inspect door issue. I found the door opening mechanism had failed and I removed and replaced the affected part. I tested and the unit operated as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, TX 78628
Lou
Job Details: 10/20/2022
"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the fc module and the front module on the ice maker housing not functioning. Per the service pointer#W11460554, I removed and replaced the fc module and tested and the front ice maker module continued to fail and all other lights were dim. I removed and replaced the ice maker module and retested and all lights are operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW00
Near Taylor, TX 76574
Cliff
Job Details: 10/20/2022
"Arrived on site to diagnose a freezer that is not cooling properly. Found cabinet wiring short in thermistor circuit, and circuit registering resistance with all components disconnected from circuit.
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEM2
Near Buda, TX 78610
Kevin
Job Details: 10/20/2022
"Arrived on site and inspected refrigerator and found no water is dispensing valve is also not making any noise. Did not find any power at valve when dispenser is pressed. Will replace each one at a time and test on return visit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78737
Luis
Job Details: 10/20/2022
"Arrived on site for no ice. Per customer ice cream defrosted overnight,checked temp in freezer reading 15? and slowly dropping,no ice build up on cover,ran diagnostics evaporator fan powered on in both sections no ice build up on fresh food evaporator. Continued diagnostics changed defrost setting to basic,ran thermistor test passed,ran icemaker test no error,ran fill test passed. Reset main power to refrigerator advised customer to let unit run for 24hrs and check freezer temperature,if freezer temperature high possibly will need sealed system work,if freezer temp good and no ice for customer to call office to schedule another visit.
We serviced a
WHIRLPOOL WASHER
Model CHW9050AW0
Near Austin, TX 78752
Wesley
Job Details: 10/20/2022
Arrived onsite and found coin chute mechanical failure causing the washing machine able to run. Installed the new chute and reprogrammed unit to correspond properly with commercial tech support.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near Bastrop, TX 78602
Joe Z
Job Details: 10/20/2022
"Arrived onsite for no operation. Upon arrival,inspected unit and found unit has power. Customer stated that the breaker trips. Ran diagnostics test several times and unit operates as designed. Found that gfci breaker has failed due to breaker tripping even when unit is unplugged. Plugged unit into a different circuit and unit operates correctly. Advised customer to call electrician.. no leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78723
Wesley
Job Details: 10/20/2022
Arrived onsite and replaced control for failing defrost often enough or long enough to manage frost. Unit is now operating as designed. Advised maintenance on repair. All checks good.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Bastrop, TX 78602
Joe Z
Job Details: 10/20/2022
"Arrived onsite to install previously ordered parts. Replaced control, harness, and thermistor. Tested unit and unit now goes into defrost, energizing the the heater. Job complete"
We serviced a
WHIRLPOOL RANGE
Model NTW4516FW3
Near Austin, TX 78753
Wesley
Job Details: 10/20/2022
Arrived onsite for drain pump issue and water staying in the tub. Found wiring issue blue wire backed out of harness clip. Repaired by properly securing wiring in harness clip. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Austin, TX 78738
Luis
Job Details: 10/20/2022
Arrived on site. Replaced defective freezer drawer tested drawer operation good.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Austin, TX 78749
Scott
Job Details: 10/20/2022
Arrived on site for freezer frosting up. Replaced control per tech line wit previous noted . Also readjusted cabniet cause door was sticking a bit . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78748
Scott
Job Details: 10/20/2022
Arrived on site for oven not working and control flashing error code . Ran diagnostics got sensor code . Found sensor wasnt plugged into wire harnes . Reconnected probe . Ran preheat on oven. All checked normal . No gas leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Robinson, TX 76706
Jonathan M
Job Details: 10/20/2022
Arrived on site for a washer that is not going past the wash cycle. Inspected unit and work area. Ran the unit three diagnostics and found an F8 E1 (low/no water detected during fill) error code. Tested the cold water valve and found it barely pulling in any water. Remove the hose and found buildup inside of the valve causing the issue. Was unable to remove the excess buildup. Verified good water pressure coming from the hose. Replaced the water valve and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76706
Jonathan M
Job Details: 10/20/2022
Arrived on site for a washing machine that is going off balance consistently. Inspected unit and work area. Confirmed the customers complaint and tested the suspension. Found the suspension was shot. Replace the suspension and ran the unit through diagnostic. Found an F0 E5 (off balance load) error code. Ran the unit through an auto test in the unit ran as designed. Advise the customer to test out the unit and to call back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Paige, TX 78659
Cliff
Job Details: 10/20/2022
Arrived on site to diagnose a refrigerator that was making unusual noise. Tested all parts and components and found no failures to unit at this time. Advised customer that a door may not have fully closed causing condensation to freeze around evap fan motor. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Round Rock, TX 78665
Kimo
Job Details: 10/20/2022
Arrived onsite to install previously diagnosed parts upon arrival I installed new spark module and tested unit several time and found that the unit was operating as designed no gas leaks at time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Austin, TX 78749
Luis
Job Details: 10/20/2022
Arrived on site. Installed shims to back right side refrigerator no longer wobbling.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Temple, TX 76501
Tyler
Job Details: 10/20/2022
Arrived on site for dryer not heating correctly and instead overheating during any sort of auto sensing cycle. Upon arrival confirmed issue and found cause of failure was the thermostat fix failing as well as the timer itself not advancing through the cycle and continuously keeping the heater on. Replace both parts reassembled and tested unit and found the heat cycling as design with no further failures. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Andice, TX 78628
Kimo
Job Details: 10/20/2022
Arrived on site stall previously diagnosed Im on arrival I installed you would neither testing unit operating as Design jobComplete no gas leaks at time of service
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Austin, TX 78727
Vincent
Job Details: 10/20/2022
Arrived on site for washer still not turning on. Inspected unit and work area found no stored error codes. Tested unit and found CX not using unit properly. Ive instructed to not use much detergent. Also found washer being used as commercial. Ive instructed the CX going forward no repairs will be covered under warranty. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78737
Luis
Job Details: 10/20/2022
Arrived on site. Reset main power switch in compressor compartment ran diagnostics all test passed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Hutto, TX 78634
Maurice R
Job Details: 10/20/2022
Arrived onsite for dishwasher not drying properly. On inspection found the the unit had a plastic tub and that there was no rinse aid in the unit. CX found the rinse aid that came with the unit and I poured-it in the unit. Informed the CX that the new style dishwasher do not dry like the old dishwasher did. The CX said that they do prop open the door at then of cycle and with the rinse aid they will see the dish are dryer at the end of a cycle. No water leaks detected during service.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Georgetown, TX 78633
Gerry C
Job Details: 10/20/2022
"Arrived to inspect burners going out. I found that anytime multiple burners were used, the flame height would drop to the point several burners would go out. I removed and replaced the regulator, after verifying the type of gas setting and the was no change. The CX watched the water heater and there was no change when the cooktop was ignited, ruling out the main supply and showing the issue is within the supply to the unit. I leak tested all accessible lines and they tested leak free. CX will contact the builder for further assistance."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, TX 78745
Matthew
Job Details: 10/20/2022
Arrived onsite for tub wobbling. Upon arrival inspected unit. Put in diagnostics and found codes for off balance. Ran test and found agitator wobbling causing basket to shake and cycle disruption. Stopped test and checked agitator. Found loose. Found bolt was loose so secured bolt. Tested unit and unit is no longer wobbling. Basket is turning as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Bastrop, TX 78602
Joe Z
Job Details: 10/20/2022
"Arrived onsite for Water puddle under the washer. Upon arrival inspected all hoses and are good. Ran diagnostics and there were no saved error codes. Inspected suspension and is good.Filled unit with water. Tub held with no leaks. Drained unit and water drained correctly with no leaks. Ran a rinse and spin cycle and there are no leaks. Cannot duplicate the issue. After series of questions with customer, the unit only leaked once and may have been to an oversized load with too much detergent. Unit is operating as designed. No leaks present. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Georgetown, TX 78626
Paul
Job Details: 10/20/2022
Arrived onsite for a dishwasher that is leaking water at the front right corner. I found the float switch loose and causing the leak. I removed the housing and made sure the gasket was good and clean. I tightened the float switch assembly and stopped the leak. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near New Braunfels, TX 78130
Andrew
Job Details: 10/20/2022
"arrived on site to test unit for not draining. Found Allen wrench stuck in drain pump. Replaced pump, unit working as designed. No leaks detected. Job complete."
We serviced a
JENN-AIR VENTHOOD
Model JXW8536HS1
Near Austin, TX 78738
Leonardo
Job Details: 10/20/2022
Arrived on site to replace control board and found broken control board and they would need to get installation back out to remove unit to work on it. Customer will get them out but shes going to try to get it replaced. Job complete at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78744
Matthew
Job Details: 10/20/2022
"Arrived onsite for dishwasher with error code H20 error. Upon arrival inspected unit. Ran diagnostics and found error codes 8/2: 8/1, ran auto test and passed. Did notice that when calling for water the unit was struggling with water flow through inlet. Also noticed when fill cycle was complete the amount of water was not to a satisfactory level. Called tech line for assistance. Tech recommended replacing fill valve. Provided SR#7734868078. Replace valve. While replacing valve found debris in supply line. Tried flushing line and found very little pressure from supply line. Notified customer that the builder will need to be contacted to restore the supply line pressure. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Bastrop, TX 78602
Joe Z
Job Details: 10/20/2022
Arrived onsite for not draining. Upon arrival inspected unit and found disposal knock out plug was still intact. Removed plug and test unit. Unit operates correctly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Round Rock, TX 78665
Kimo
Job Details: 10/20/2022
"Arrived onsite to install previously diagnosed parts. Upon inspection I found that the control and filter where all getting proper voltage. Upon further inspection I found that the ui was unresponsive though the unit had power. I check the connector at the ui to the control and found it good. I then replaced the ui and pushed the power button to test and found that the ui showed signs of life but the console lock was on, I got it out of that setting and ran diagnostics test 12 and let the unit run through all its service mode checks and found that the unit operated as no leaks. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Bastrop, TX 78602
Joe Z
Job Details: 10/20/2022
Arrived onsite for Washer just goes from sensing to done. Upon arrival ran diagnostics and there were no saved error codes. Ran automatic test and agitator and spin are not operating. Found capacitor with no capacitance. Need to replace capacitor. Replaced capacitor and retest agitation and spin. Both now operate correctly. Started a normal cycle and unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Taylor, TX 76574
Maurice R
Job Details: 10/20/2022
Arrived onsite for MW vent not working. On inspection found that the fan connector pin 5 blue wire was not seated all the way push the pin in and reconnect the connector. Tested unit and it is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near New Braunfels, TX 78130
Andrew
Job Details: 10/20/2022
"Arrived on site to test unit for loose FC handle and stuck water filter. Tightened handle and removed filter, unit working as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602EPA00
Near Bastrop, TX 78602
Joe Z
Job Details: 10/20/2022
Arrived onsite for Special Project S84638 - PRE-ID W11632139 x4?LED . . Replaced all 12 LEDs. Unit is operas designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW04
Near Harker Heights, TX 76548
Tyler
Job Details: 10/20/2022
Arrived on site for refrigerator freezing all items in the rc. Upon arrival confirmed issue and upon further testing found cause of failure was rc thermistor reading 50 degrees when actual temps was 33on arrival. Replaced thermistor and control and informed customer to allow 24 hrs to stabilize temps. Call complete
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Austin, TX 78731
David S
Job Details: 10/20/2022
"Arrived on site to install previous diagnose parts. I gained access to the hub and replaced it with new. I gained access to the belt and actuator and replaced the, with new. I tested the unit and found it working as designed. It is now spinning and agitating properly. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Hutto, TX 78634
Maurice R
Job Details: 10/20/2022
Arrived onsite for oven not heating. On inspection found sensor was 1K ignitor was 8M. Replaced the ignitor tested unit to 350?. Unit working as designed.no gas leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Buda, TX 78610
Leonardo
Job Details: 10/20/2022
Arrived on site to test unit for unit leaking. Test unit and found unit not draining. Found disposal had knock out still on. Removed knock out drained unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Austin, TX 78735
Luis
Job Details: 10/20/2022
"Arrived on site diagnosed a defective Led moduel,per service pointer removed all led modules,installed new updated led modules all leds working as designed. Autho S84638"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78721
Wesley
Job Details: 10/20/2022
"Arrived onsite and captured the coolant and replaced the compressor and installed a new access valve and dye drier. Tested for blockages, then pulled vacuum for 20 minutes. Charged system with 5.3 oz of r134a. Unit is now operating as designed. All checks good. Advised customer on repair."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Waco, TX 76705
Jonathan M
Job Details: 10/20/2022
"Arrived on site for the washing machine that is not completing cycles. Inspected unit and work area. Ran the unit through diagnostics and found an F7 E6 (motor circuit open) and F0 E7 (clothes detected during the clean washer cycle) error codes. I ran the unit through a diagnostic test and when it got to the spin portion of the unit, the unit began to spend button showed an F7 E1 ( tachometer missing or wrong signal) error code. I attempted to place the unit back in the service diagnostics and found the unit booting out and would not re-enter diagnostics until I unplugged it. Replaced the control and capacitor tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEP01
Near Austin, TX 78750
Vincent
Job Details: 10/20/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was rattling noises. Found the evap fan cover rattling with the evap cover. Used some sound pad to help with noises leveled unit again. Units operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Kyle, TX 78640
Kevin
Job Details: 10/20/2022
"Arrived on site exposed evaporator and found no frost buildup, ran test 6 and defrost heater is working properly. Customer manually defrosted freezer 4 days ago and it has been fine since. Experience may have been due to an air gap caused by a food item that the customer already corrected. No further repair is needed at this time, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, TX 78754
Wesley
Job Details: 10/20/2022
Arrived onsite and found valve causing wash failure because the cold water will not fill. Replaced valve to repair function. Unit is now operating as designed. All checks good.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Temple, TX 76501
Tyler
Job Details: 10/20/2022
"Arrived on site for washer needing previously diagnosed ui control. Upon arrival reconfirmed issue and installed required part. Reassembled, tested, and insured unit had fully functionality restored with no leaks during tests. Unit functioning as designed call complete"