"Arrived on site for metal scraping noise . Ran diagnostics no error codes . Test wash passed . Could only duplicate noise when shifting the basket assembly . When taking top off to replace suspension rods found source of the noise to be the red clip from wire harnes wasn't attached to tub and rubbing on side of cabinet. Secured clip and sound is no longer present. No parts installed , no water leaks detected at time of service. Job complete ."

"Arrived on site to inpsect broken microwave broil element support. Upon further inspection, I found that the support to hold the element had broken from use. I replaced the support and the customer pointed out that they tried to access it by removing the screws on the front but inadvertently caused the left switch to fall inside the cavity. I was able to retrieve the switch assembly and rescue the screws. Now, the microwave is operating as designed. W11724411"

"Arrived on site to inspect cooktop burners not working properly. Upon further inspection, I tested all burners and found the back left and front right burners caps were not seated properly and the center burner outer flame would not come on. After further inspection, I found the center burner orifices not installed properly and the mounting screw would not secure in the stud due to the stud not threaded properly. I attempted to correct the stud and found the mounting screw would not fully seat. I switched the orifices and retested and adjusted the flames on all burners and the unit is operating as designed except the center burner head is not secured/grounded properly. I am ordering the center orifice holder, burner head and mounting screws, along with CNOTE-LSO FOR TRAINING and scheduled return service for 02/10/25 (KC). No gas leaks detected during service. ; ordrng 1 W10836409 (Center burner head) and 1 WPW10639175 (Center orifice holder) and 2 W11226732 (Screw)s and 1 CNOTE (LSO FOR TRAINING)"

"Arrived on site for temps above avg . No frost build up on evap. Fans are working . Weak frost on evap. Compressor pulling 3amps . Ordering Compressor, evap, nitrogen ,service port , r600 kit uv drier . Weight 2hrs . No water leaks detected at time of service, no parts installed . Call to set return ; ordrng 1 W11736670 (Compressor) and 1 W11566897 (Evap) and 1 Nitrogen and 1 R600kit and 1 Serviceport and 1 Uvdrier and 1 Weigh2hrs, tckt not sent, faulty send-to target"

Arrived on site and replaced door(LW11202402). Needing 5/16 to 1/4 water line couplings. Turned water off to prevent accidentally flooding. Office to reschedule. ; ordrng 2 WP4373559 (5/16' to 1/4')s

"WRMF3636RZ00 Arrived on site for left door not closing properly. Upon arrival, found top middle weatherstrip rubbing on the top latch. Upon closer inspection of the hinges, found left door cam riser out of place, causing left door to left about half an inch. Proceeded correct insert placement of the cam riser to the correct slot. Re tested door opening/closing and now unit is functioning as designed. No water leaks detected at this time. No parts needed"

"WTW6120HW0 Arrived on site from previous visit to install parts. I installed actuator ,belt,splutch, gearcase, screw, and wash plate I calibrated and tested product works as it's designed no water leaks visible from main water supply."

"WFC150M0JS0 Arrived on site for LF burner not working. Upon arrival, customer stated cooktop supports is not allowing cooktop to stay open, LF burner not working and oven controls flashing an error code. Inspected error code and found F3E0 control failure. Continued to repair cooktop support by replacing WP3195812 support (2). Issue fixed. Moved onto to properly seat coop terminal to the switch and now thats working. Ordering W11594224 control. Customer agreed to reschedule Feb 10; schdld next appmnt for 2/10 MON !"

"Arrived on site to install previously ordered parts. Upon arrival, I received 2 diverter disks. I needed 1 diverter disk and one diverter cover. Ordering diverter cover. Contacted Techline to see if there any other recommended parts. Spoke with Rob. Explained issues and let him know that sump and motor has already been replaced but same sound is present. I sent in requested video of sound. Tech Does not recommend anything else at this time besides disc and cover. SR# 7740871793. Office to reschedule ; ordrng 1 W11679656 (Diverter cover)"

"Apt 333 Arrived on site for not heating and making loud noise . Getting correct voltage at terminal block . Ran temp and air flow checks . Found air flow restrictions. Unit is making a lot of vibrating noise . Cleaned alot of pet hair and lint out . Also signs of having a lot of moisture buildup . Ordering sound pads . And repair kit , motor and blower . Return set for 2/10; ordrng 1 W11364931 (Motor) and 1 4392067 (Repair kit) and 1 Soundpads6 and 1 WP697772 (Blower)"

"Arrived on site for no ice and ice dispenser not running. Removed kickplate found broken wires at door hinge,repaired all wires by soldering and heat shrinking wires,wrapped harness wires rerouted wires reinstalled kick plate checked door operation good,ran icemkaer test passed tested auger motor passed."

Arrived onsite for fridge door opening to far. Upon arrival called customer for access customer informed us she does not live in Texas but in Arizona. No parts used job completed

Arrived on site to test unit for unit not draining. Test unit and found disposal had knock out still installed not allowing dishwasher to drain. Removed knock out test unit and unit test good job complete.

"Arrived on site to replace previously diagnosed parts. Tested unit, suspension is extremely bouncy. Ran a diagnostic cycle, no abnormal noises from the gear case. Will only need to replace suspension and spaner nut. Replaced suspension (W11130362) and spaner nut (W11551646), tested unit, unit is now running as designed, no leaks detected, job complete."

Arrived on site to test unit for not draining. Found standing water in unit. Drain pump engaging but seized. Replaced pump(W11399437) and completed diagnostics with no issues. Unit now working as designed. No leaks detected. Job complete.

"KRFF507HPS03 Arrived on site for veggie drawer not sliding. Upon arrival, found middle shelf assembly to be collapsed and not inserted properly causing the drawers to be stuck. Corrected all shelving units and re tested. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

Arrived onsite for no power to unit at move in. Customer found unit breaker was off and experienced no problems after the breaker was turned on. Inspected unit and found all working as designed. No parts

Arrived onsite for display unresponsive transitioning from bake to broil and occasionally display goes blank for 10 seconds and then c9mes back on while in standby. and found with one communication error f6E1. Cleared code and advised customer on findings. Ordering console due to repeat console glitching symtpoms. Office to reschedule. PSP item; ordrng 1 W11400283 (Console)

"Arrive downside for a dishwasher that is leaking during operation. Inspected unit and work area. The customer advised that the unit seems to leak from the door on the right hand side. I ran the unit through an auto. Test and found oversuidzing inside of the dishwasher, but found water leaking from the top right hand side of the door gasket. Ordering the door gasket and rescheduled the customer to 2/7. No parts were installed. ; ordrng 1 W11483553 (Door gasket)"

Arrived on site to diagnose washer not locking when cycle is started. Examined latch and found pieces broken and sitting inside the opening. M/S provided are not for this unit at this property. Updated model and serial. Ordering proper latch. Return visit set for 2/7; ordrng 1 W11513248 (Latch) and 1 W11513246 (Control)

"Arrived on site formdishwasher not washing dishes properly . Ran diagnostics. Got 5-4,6-1, 2-1, error codes . Found nomwater getting into unit . Float on water level switch was stuck in the up position. Switch checked normal. Fixed issue with float bye cleaning under it . Wash motor has been running dry . Upper spray arm is not getting enough pressure to turn . Ordering sump and motor . No parts installed today . No water leaks detected at time of service ; ordrng 1 WPW10591570 (Sump and motor)"

Arrived on site to test unit for right side oven turning yellow when heating. Put unit on test mode no error codes found. Turned oven on to 350? and with in 5 minutes the unit starting blinking the yellow light and stopped. Found unit blinking 3-3. Replaced user interface test unit again by pre heating right oven to 350? and unit or reheated correctly job complete. W11492275

"Arrived on site to inspect refrigerator lights not working in the freezer section. Upon further inspection, I found the top left module in the fresh foods (RC) section and the top right module in the freezer (FC) section were not illuminated. Per service pointer W11606409, I verified the model/serial numbers and the unit was manufactured in 2021. I removed and replaced the module kit of 12 modules and tested functions. Unit is operating as designed. No water leaks observed during service, job completed. W11683242"

Arrived onsite for fridge light not working. I found the door switch broken causing the light not to turn on. I replaced the door switch and unit is now lighting as designed. No leaks present. Call complete. Installed W11123941 RC SWITCH.

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the unit tub full of water. I checked the disposal knockout plug and found it had not been removed. I removed the plug and pressed the cancel button on the control panel to turn the drain pump on and the unit drained the water. Tested the unit and it is operating as designed with no error codes. No water leaks observed during service, job completed."

"Arrived on site to dishwasher making loud noises / not moving much water when draining. Tested unit and confirmed noise. Removed drain pump and a piece of a plastic bottle cap ring came out. I replaced the drain pump and tested again. Found some rattling type noise still present, which I traced to the power cord box. Box cover screw was stuck 3/4 out and not tight. I tightened that and verified abnormal noises were gone and unit is working as designed. Parts used - W11412291."

"Arrived on site to test unit for not working properly, tested unit found diverted in constant rotation, inspected and found it leaking, replaced sump and tested, unit is now running as designed no leaks detected job complete installed WPW10482482"

"Arrived on site to inspect range oven gasket. Upon further inspection, the customer pointed out that the door gasket is not attached on the sides. I advised the customer that is the way has been designed and is correct. I made sure all of the clips were secured/attached. No other issues with the unit, job completed."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the icemaker and tested the unit. The unit is working and operating as designed. Call complete. W11700250.

WED5100HC3 Arrived on site for a dryer making sounds. On arrival I found dryer working great no error codes no sounds one issue was dryer vent was bent out of shape pulled dryer away . I checked ventilation to dryer ventilation to home needs to be cleaned out as soon as possible. Product works as it's designed.

"Arrived on site to test unit for not reaching set temp. Upon arrival customer stated the temp inside the oven doesnt match the temps on the display. Customer is using a hanging thermometer. Advised customer that hanging thermometer are not recommended by the manufacturer due to slow temp readings. Started a bake cycle at 350? and monitored temps with a thermocouple. During preheat temps rose to 375?, then stabilized at 350? and cycled between 340?- 365?. Temps are within manufacturer spec. If the temps dont meet the needs of the customer, showed them how to calibrate the temps to cater towards their cooking style. Unit is running as designed, no parts installed, job complete."

Arrived on site to install left and right trims on oven door. Installed both trims test unit and unit test good job complete.

"Arrived on site to empty apartment. Removed panels. Replaced support wheels, replaced pulley. Installed soind pad under motor. Found rear drum support panel was never secured from factory. Removed back panel and properly secured. Verified operarion. Call complete. 4392067"

"Arrived on site for makes constant noise. Even when not in use. Upon arrival, unit is unplugged. Restored power to unit. Drain pump operates continuously. Am able to get into diagnostics. Got error code F3-E1 pressure system fault. Inspected and test pressure hose and is good. Need to replace control. Replaced control W11603810. Test unit and is operating as designed. Job complete"

Arrived on site to replace sump and motor. Replaced sump and motor test unit and no leaks present job complete.

"Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed a defective icemaker,replaced icemaker ran harvest test passed icemaker filled with water.w11700250"

"Arrived on site for water dispenser issues. Diagnosed frozen water lines in fresh food compartment, defrosted lines,adjusted lines and settings tested water dispenser unit working as designed."

"Arrived on site for noise complaint. Found noise from upper hinge area,installed new extension assembly,tested door operation noise no longer present. Wp2307857"

Arrived on site to test unit for not cooling. Found compressor not running on arrival. Found inverter blinking 4x(compressor failure) shut power of and allowed to reset. After 15mins compressor still not engaging. Replaced inverter with no improvement. Recommend compressor replacement. Needing 3 hrs on return visit and office to reschedule. ; ordrng 1 W11658617 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10739408 (Control)

"Arrived on site for stopped making ice. Upon arrival, inspected unit. There is about 3 batches of ice that were made in a span of 4 hours. Found reservoir with no water. Ran diagnostics and all components passed test. Contacted SW for assistance. After series of test and inspection of evaporator. Found under side of evaporator covered in ice and a sheet of frost on evaporator plate. Temperature of evaporator plate is negative 5.8 degrees. Recommended returning with sealed system tech and the following parts to have on hand. Harness, coil solenoid, gas valve , and control. And 2 hour weigh time; ordrng 1 W11126268 (Harness) and 1 WPW10206473 (Solenoid) and 1 WP759113 (Gas valve) and 1 W11034363 (Control) and 1 2hrweigh (2 hr weigh)"

"Arrived on site to test unit for excessive shaking, tested unit found no stored error code, and all components activating properly, unit it is running properly, customer showed me the video of the shaking which to was well within norms, noticed that customer is over loading unit, advised customer to wash half of what she usually put in and monitor it at this time unit is running as designed no leaks detected job complete no parts installed"

WRX735SDHZ10 Arrived on site for a refrigerator with cooling issues. On arrival found PO on display cleared error code . Ran diagnostic everything seemed good further inspection found fc frozen uploaded photos. I removed all ice and tested again product works as it's designed no parts used no water leaks visible from main water supply. This will be second visit for same issue.

"Arrived on site to test unit for leak. Upon arrival customer stated she noticed grout lines on her tile were getting wet at the end of a cycle. She moved the unit to the side and found a little puddle, 3 in diameter at the rear right section of the unit. Hasnt ran a cycle since. Inspected unit, found no obvious leak points. Ran a diagnostic cycle, all components are properly engaging. Filled unit with a high water level, about 3 above the bottom of the bellow. Manually mimicked cycle motions on the tub, could not spot any leaks. Double checked all hoses and connection points, no leaks detected. Issue could be an over sudsing issue. Suds may have been pushed out of the vent hose, evidence of suds on the bottom framing member. Advised customer to run another cycle, mid cycle inspect inside the tub and if too many suds are present, start using less soap. If leak reappears, touch and feel if it is soapy or just water. If leak gets any bigger contact office. At this time unit is running as designed, no parts installed, no leaks detected, job complete."

"Arrived on site to test unit for lid lock not working properly, tested unit found strike broken, replaced and tested, unit is now running as designed no leaks detected job complete installed W11513250"

"Arrived on site to test unit for ice buildup. Upon arrival customer presented issue, thin layer of ice is forming under the ice container. Per previous tech recommendation, replaced UI (W11387387) and tested, all components are properly engaging. Also found ice door gasket has deformed, flattened gasket and closed door to form the the ice maker assembly housing. Unit is now running as designed, no leaks detected, job complete."

"WFES3330RS0 Arrived on site for a range tripping breaker. On arrival verified issue client flipped breaker back on i installed control board ,bake and broil element. Removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. Rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. Recommend client to contact home builder if it happens again. Whirlpool Safety not in business on the weekends."

Arrived on site to test unit for unit leaking. Pulled unit out and ran a test cycle and no leaks present at this time. Turned unit on to normal cycle for 30 minutes and no water at all. Cold not duplicated the problem job complete. No one here to sign.

"Arrived on site to test unit for not working properly, customer stated that the unit is rattling alot, tested unit found loud noise coming from cam, inspected and found shift actuator not disengaging properly, replaced cam and shift actuator and tested unit is now running as designed no leaks detected job complete installedW11481722, W10721967"

Arrived on site to test unit for not washing. Found motor as disconnected. Secured connection and completed diagnostics with no issues. Job complete.

Arrived onsite for F8E4 code present. I found excessive suds inside the tub. The suds are creating a waterway for the water to escape outside the unit and making the float switch come up. I advised customer to watch the suds inside the unit and customer stated they will use liquid detergent. Unit is operating as designed and i couldn't recreate a leak after 4 test cycles. No water leaks present. Call complete. No parts installed.

"Arrived in site. Found fresh food door raised causing noise from stress on cam and hinge pin,added grease to pin and inner side of cams,lowered door to prevent tension tested door operation"

"Arrived on site to test unit for not heating. Upon arrival customer stated unit tumbles but does not heat. Verified issue, not heating. Unit is receiving proper voltage. Tested fuses and sensors, found high limit thermostat reading open. Replaced thermostat (279816) and tested unit, unit is now heating and is running as designed, job complete."

MHW6630HW0 Arrived on site for a washer leaking water. On arrival found small amount of water in the pedestal. Took apart washer found a little bit of water on left bottom side I cleaned out filter it hasn't been cleaned out for awhile. I replaced drawer because it has signs water leaking tested product working as its designed no water leaks visible from main water supply.

MED6630HW0 Arrived on site for a dryer with drying issues. On arrival verified issue tested ventilation to home it was in bad condition causing dryer to over heat and turning off after a few minutes. Timed dry worked good but isn't good for the dryer when ventilation to home is in bad condition. Instructed client to clean vent to home ASAP no parts used thank you.

Arrived onsite for dryer not starting. I found the vent to be clean but lint present on the connector from the dryer. I found the fuse to be open on continuity causing the dryer not to function. Customer will have vents cleaned and I replaced the fuse. Dryer is now operating as designed. Call complete. Installed WP3392519 thermal fuse.

"Arrived on site for no ice. Attempted reset and forced cycle icemaker not responding,removed icemaker from unit reinstalled icemaker ran through a cycle after multiple attempts ordering a new icemaker ; ordrng 1 W11546935 (Icemaker)"

"Arrived on site to replace previously diagnosed UI, replaced and advised customer to monitor, at this time unit it is running as designed job complete installed W11404239"

Arrived onsite for unit not cooling top of unit. I found the evaporator frosted on the top. Fan was running but I found the thermistor to be sitting loosely causing defrost not to complete. I defrosted the evaporator and fit the thermistor back into place. No errors were found indicating no failures are occurring. Unit is now operating as designed. No leaks present. Call complete. No parts installed.

F9E1 F0e1 MHW5630HC3 Arrived on site for a washer with draining issues. On arrival verified issue ran diagnostic and found error codes F9E1 AND F0E1 cleaned error codes. Took apart and found the filter full of animal hair uploaded photo and removed hair put back together and tested product works as it's designed no water leaks visible from main water supply no parts used.

"Arrived on site to test unit for not draining. Upon arrival customer stated she was washing a comforter and it would not drain the water during that cycle. Inspected harness, found drain pump wire broken. Repaired broken wire with a butt splice and secured harness to prevent future failure. Tested unit, unit is now draining. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived onsite for dishwasher not going through cycles. I found a wash motor error present. I replaced the pump and motor and tested the unit. Unit is now functioning as designed and no leaks were sighted. Call complete. Installed W11613479 MOTOR & SUMP ASM.

Arrived on site and replaced control(W11170319) and suspension(W10780045). Unit now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for display issues. Replaced UI(WPW10660608) and unit is now working as designed. Job complete.

Arrived on site to test unit for leak. Found unit tilted all the way back. When water fills tub ring is pulling away from softener dispenser causing water to leak. Leveled unit and completed diagnostics with no issues. Unit is now working as designed. No parts replaced. Job complete.

Arrived on site to test unit for not drying properly. Ran unit and found burner cycling properly. Found no stored error codes. Advised customer of moisture syrup location and may not sense items properly if loads are too small or big. Advised customer on use of time dry. No parts replaced. Unit working as designed. Job complete.

"Arrived on site to test unit for not draining, tested unit found broken harness and shorted latch, replaced water drained but pump not disengaging replaced control and tested unit is now running as designed no leaks detected job complete installed W11700916, W11633362, W11591637"

"Arrived on site. Replaced defective filter housing,turned on water source checked connections no leaks,ran icemaker test passed icemaker filled with water,tested dispenser passed. W11346622"

"Arrived on site to test unit for not tumbling. Upon arrival customer presented issue, when cycle is started you can hear a hum but motor does not spin. Started a cycle and manually spun the drum, motor engaged indicating a failed motor. Replaced motor (W11364931) and blower wheel (WP697772) and tested unit, unit is now running as designed, job complete."

Arrived on site to test unit for noise. Verified with customer noise is both the ice maker and damper control. Rescheduled for 02/07. No parts replaced at this time. ; ordrng 1 WPW10479155 (Damper control)

"Arrived on site to test unit for not working properly. Upon arrival customer stated drain pump constantly runs when plugged in. Repair is covered, Auth W1DAM30APL1. Applied power to unit, drain pump immediately engaged indicating a pressure system fault. Inspected pressure hose, found no kinks, punctures or restrictions. Unit will need a new control. Ordering part, no parts installed, rescheduled for 02/07. ; ordrng 1 W11607637 (Control)"

WDP540HAMZ4 Arrived on site for a dishwasher not working. On arrival verified issue replaced pump tested product working as its designed no water leaks visible from main water.

"Arrived on site to test unit for not draining, tested unit found broken harness, when removing the pressure hose the connection broken off, will need to order a tub and return, left new harness partially installed, office to reschedule installed W11643701; ordrng 1 W11219115 (Tub)"

"Arrived on site for cooling complaint. Found evaporator fan not running,removed cover good voltage to fan,removed defective fan motor, installed new motor powered unit on fan powered on. Wp2315549"

MVW4505MW1 Arrived on site for a washer stuck on sensing. On arrival verified issue tilted washer back and found a broken wire repair and tested product works as it's designed no water leaks visible from main water supply. No parts used thank you.

"Arrived on site to inspect range not working. Upon further inspection, the customer advised that when they use the cooktop, the breaker will trip. Tested the cooktop and could not duplicate the issue. I pulled the unit out and gained access to the switches and found the switches shorted. I advised the customer of my findings and am ordering all of the burner switches and the right front switch knob since the old knob will not fit on the new switch. I scheduled return serviceir 02/07/25. Will return with all prescreened parts. ; ordrng 1 WPW10434452 (Left front switch) and 2 WP3149404 (Right rear left rear switch)s and 1 WP3149400 (Right front switch) and 1 W11158169 (Right front switch knob)"

Arrived on site to test unit for ovens staying hot or staying on. Test unit and found left small oven hot around 110? even when off. Right large oven at around 100? test unit and found bad console and bad boards. Ordering both user interface board and main control board and appliance manager. Customer also said they couldnt connect to the WiFi so I will order new WiFi board. Office to reschedule ; ordrng 1 W11492266 (User interface) and 1 W11328373 (Main control board) and 1 W11317945 (Appliance manager) and 1 W11234290 (WiFi board)

"Arrived on site to test unit for cycles not starting. Upon arrival customer stated unit makes noise and cycles will not start. Applied power to unit, drain pump immediately engaged indicating a pressure system fault. Inspected pressure hose, found no kinks, punctures or restrictions. Pressure switch on the control has failed and will require a replacement. Ordering part, no parts installed. Advised to customer that part is out of stock, as soon as its available the office will be contacting him to reschedule.; ordrng 1 W11608056 (Control)"

"Arrived on site to test unit for not filling with water, tested unit found water valve engaging but not opening, replaced valve and tested, unit is now running as designed no leaks detected job complete installed W11626074"

"Arrived on site to test unit for not working properly, customer stated that it stops cycle before going into spin, found failed shift actuator, replaced and tested unit is now running as designed no leaks detected job complete installed W11481722"

Arrived on site to test unit for unit not starting. Test unit and found the only button working is the cancel button. Removed console test console and found shorted membrane. Will need new console office to reschedule ; ordrng 1 WPW10348564 (Console)

Arrived on site to test unit for power loss. Found FC evap motor interfering with voltage and causing unit t reboot. Recomend FC evap motor and control replacement. Scheduled for 02/07. ; ordrng 1 W11578030 (Evap motor)

Arrived onsite for preciously diagnosed parts. I replaced the door strike and tested unit. Unit will now start and will cycle as designed. No leaks present. Call complete. Installed W11457841 STRIKE DOR.

Arrived on site to test unit for no display. Cant see what button are coming on or not. Cant use unit will need new microcomputer office to reschedule ; ordrng 1 8302153 (Microcomputer)

Arrived onsite for unit not starting cycles. Drain operates normal. The unit will not start a cycle even the diagnostic test cycle. I replaced the control and tested the unit. Unit is now going through cycles and operating as designed. No leaks present. Call complete. Installed W11637583 CNTRL-ELEC.

"Arrived on site to inspect dryer taking too long to dry clothing. Upon further inspection, I checked the previous cycle settings and found the settings on Regular Normal with a small amount small load of towels. With the door open and the door switch closed, I tested the unit on timed dry and found the unit operating as designed as is could see the element illuminating in the back right vent area. Using my vent test kit, I tested the airflow to the unit and found the unit passed/showing good airflow and the vent tube at the back of the unit is installed correctly and not restricted. I made recommendations for use and care and explained how the other settings use the sensors versus the timed dry usage. No lint observed during service, job completed."

"Arrived on site to inspect range not working. Upon further inspection, I found the unit display blank and checked the breaker to find it's a GFCI breaker and was tripped (photo). Cycled power and unplugged the unit and removed and replaced the bake and broil elements and the main control. Completed a burnout test on Bake at 500 degrees with the ground wire disconnected at the terminal block. I tested voltage at the bake element and found 242V at the terminal block, 10amps at the bake element and 14amps at the broil element. Once the unit completed the burnout and reached preheat temp, I unplugged the unit and reconnected the ground wire to the chassis and performed another burnout on Bake at 500 degrees and the unit completed preheat as expected. I advised the customer of my repairs and testings and recommended that should the unit trip the breaker again to contact their builder and have them replace the breaker and if the unit continued to trip the breaker to call it in for service. Job completed. W11182108, W10856603,W11696067"

"Arrived on site to test unit for not cooling properly. Found evap completely frosted over. Engaged defrost element and was receiving proper voltage but not engaging. Resistance on defrost element reading open. Recommend defrost element, evap harness and evap thermistor. Rescheduled for 02/07. No parts replaced at this time. ; ordrng 1 WPW10316428 (Defrost heater) and 1 W11244436 (Fan harness)"

WFES3530RS0 Arrived on site for a range tripping breaker. On arrival verified issue flipped breaker back on. I installed control board bake and broil element. Removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. Rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. Recommend client to contact home builder if it happens again. Whirlpool are out of service on weekends.

Arrived on site to test unit for upper spray arm falling on to heating element. Found upper spray arm stuck on heating element replaced heating element and upper spray arm test unit and unit test good job complete.

"Arrived on site to inspect refrigerator frost build up in the freezer. Upon further inspection, I found a sheet of ice on the bottom of the freezer and a frozen water drip coming from the evap drip pan. I pulled the unit out to gain access to the drain tube and found the evap cap tube plug wedged in the drain. I was able to get the plug removed and water from the evaporator drip pan began to flow out of the tube. I cleared the ice from the freezer section. Unit is cooling properly. Unit is operating as designed and no water leaks observed during service, job completed."

Arrived on site to test unit for left front and right front burners not working. Test unit and found both burners getting voltage but not coming on. Replaced large and small burner test unit and unit test good job complete. W11396790. W11396792

"Arrived on site to test unit for not entering a spin during a cycle and latching issues. Upon arrival customer stated during a regular cycle, unit will not go into a drain and spin. Will need to be put into a drain and spin manually to wring the clothes out. Also it will cancel the cycle before agitation starts. Tested unit, mid spin a screeching noise appeared failed gear case. Replaced gear case (W11454372) and ran a calibration cycle successfully. Ran a diagnostic cycle and heard a rubbing noise coming from the splutch. Replaced splutch (W10721967) and actuator (W10913953) and tested unit, all noises have been eliminated. Noticed bottom of the agitator has scraping marks as does the basket (images attached). Ran a regular wash cycle, unit filled and before agitation, the cycle canceled and drained out with all the lights off. Replaced control (W11307244) and valve (W11210459), also replaced capacitor (W11395618) and lid lock (W11307244) as precautionary. Started a quick wash cycle and monitored incoming voltage, voltage stayed a steady 120V. Unit filled with water, right before progressing to the wash portion, all lights shut off and unit drained all the water out. After draining the water out the wash LED illuminated but there was no progression in the cycle. Will order additional parts. Returning tech to call techline. Ordering parts, rescheduled for 02/07.; ordrng 1 W10919191 (Wash plate) and 1 W10832724 (Motor)"

"Arrived on site for no lights,no water or ice and cooling issue. Found no lights and fans not running,deli ui unresponsive, removed deli ui no issues,unplugged harness power cycled unit compresoor,fans and lights powered on diagnosed unif will need side deli ui harness advised customer to monitor if cooling resumes while part is ordered. ; ordrng 1 W11170612 (Harness)"

Arrived on site to diagnose ice coming from icemaker parts. Examined unit and found a slice in the fill tube where it meets the rear cover. Also found the valve was installed in the wrong spot as well. Moved valve to proper position and replaced line with line from ice maker kit. Unit working as designed with no leaks. Parts used - W11739596.

Arrived on site for a washing machine that will not drain. Inspected unit and work area. The customer advised that they were in the middle of a wash.Cycle and the unit would not drain or unlock. They must they were able to remove the water and get it unlocked but they didn't try again. I did confirm the customer's complaint and checked resistance from the control down to the drain pump. I found it open and checked again at the drain pump. I found proper resistance at the drain pump indicating a failed wire harness. I replaced the wire harness and tested the unit. I found the unit working and operating as designed. Call complete. W11643701.

"Verified complaint of unit not functioning. On arrival unit was in the living room completely unhooked up. Unable to install the unit at this time. To test the machine, the casper will need to make unit accessible with power hookup for service. Reschedule for 2-6; schdld next appmnt for 2/6 THU !"

"Arrived on site for dishwasher not draining . Talked to customer dishwasher will sometime just shut off , or not startingor accepting commands at times . Found dishwasher not responding to commands . Found ui console failing . Ordering console and vent . No parts installed . Call to set return . ; ordrng 1 W10811148 (Control panel) and 1 WPW10164259 (Vent)"

"Arrived on site to test unit for cycle not starting. Upon arrival tested unit and found that cycles will not start. Replaced control (W11626074) as precautionary and tested, cycles will still not start due to start button issue. Will need to order HMI and encoder as well. Ordering parts, rescheduled for 02/06.; ordrng 1 W11675701 (HMI) and 1 W11675700 (Encoder)"

"Arrived on site to inpect refrigerator not cooling. Upon further inpsection, I checked temperatures and measured 43 RC and 32RC. Igained access to the evaporator coil and found that it does not have a good and full frost pattern, indicating a sealed system problem. I am ordering the compressor W11580057 evaporator W11546692 access valve W11506635, and drier WPW10143759. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evaporator) and 1 W11506635 (Access valve) and 1 WPW10143759/ (Drier)"

"Arrived on site to replace previously diagnosed vent motor, replaced and tested, unit is now running as designed job complete installed W11662713"