"Arrived on site to inspect unit for leaking underneath. Upon closer inspection found water in float tray and unit leaning towards left side. Leveled unit and dried out float tray. Ran diagnostic cycle, unit is running as intended. Job complete. NO PARTS USED"

"Arrived on site to test unit for not cooling. Upon arrival customer stated same issue has happened as the previous service call. Inspected unit and found frost has transferred to the evaporator cover indicating a defrost issue. Unit will need to be defrosted 24 hours before scheduled date. Will need to order parts pertaining to that issue for return visit. Ordering parts, no parts installed, rescheduled for 10/09. Customer would like a sooner day if any cancellation occurs. ; ordrng 1 W11566892 (evap harness) and 1 W11396715 (Evap fan motor)"

"Arrived on site to test unit for gas leak, customer stated that she was not aware that unit is going to get fixed and thought it was going to get replaced according to the other appliance company that was out there to service it and has replaced multiple regulators, after clarifying with the builderthat it was oaky to service tested unit found that the manifold and regulator will need to be replaced, disassembled unit but manifold provided is labeled correctly but different part in box, ordering manifold office to reschedule ; ordrng 1 W10594396 (Manifold)"

"WTW4855HW3 Arrived to inspect washer not working. Discussion with construction contact advised the machine was actually in 9313, as there is no 9315 within the property. I found the machine with the slow and steady blinking sensing LED and no other functions or operations could be activated. The long-press reset worked to clear the stuck state and I calibrated the control. Testing within automatic and manual test modes showed the machine fully operational at that point, and customer mode, abbreviated cycles worked as well. If the condition persists, the machine will require the control to be replaced. No leaks observed during service."

"Arrived on site to test unit for power issues, customer stated that unit would randomly loose functions on the console and lights stop working after he wiggles the pantry harness and reset breaker all functions returned also dispenser button gets stuck and he has to pull it back to get it to stop, ice form in ice chute, tested unit found ice door not sealing properly and broken spring on the dispenser paddle, will need to replace paddle, switch, spring and separator, after running multiple times tests was able to pinpoint issue the the 12 volt DC circuit, issue is shutting down all components including, evap fans, lights compressor 3way valve that effects the cooling if unit is not reset in time, recommend replacing deli UI and harness, door UI, control, high voltage control and LED control, office to get authorization and reschedule ; ordrng 1 W11109505 (Dispenser paddle spring) and 1 W11109510 (Dispenser paddle assembly) and 1 W11572058 (Seperator) and 1 W11087492 (Switch)"

"WFES3030RS0 Arrived for breaker tripping. I found the machine would trip constantly and differently from the recently found common issues. The cored was wrapped around several times and after correcting, the issue stopped. I was able to fully preheat two separate times to 500, without lifting the ground. Operational test good."

"WTW6157PW0 Arrived to inspect non-completion of cycle. There was an F2E3 stored and I cleared for testing. The lid hinges were bent, causing the lid to have to be held in place to start the cycle. The customer had noticed the machine would stall out prior to spin as well. I corrected the lid hinge issue and tested within test and customer modes. The unit operated as expected and no leaks were observed during service."

"Arrived on site to test unit for oven not heating, tested unit found failed glow igniter, replaced and tested, unit is now running as designed, no leaks detected job complete installed W10918546"

"Arrived on site to test unit for not cooling, tested unit found it evaporator completely enclosed in ice, do to excessive amount of ice unit will need to be completely defrosted before our next visit, unit will be transferred to unit 1211 for next visit service, recommend replacing heater harness assembly, thermistor, control and UI reschedule for 10/08 no parts installed; schdld next appmnt for 10/8 TUE !"

"Arrived on site to test unit for long drain error, tested unit found drain pump is not engaging, voltage is coming out from control but nothing at drain pump, connected external power to pump and removed all water, replaced harness and tested, pump is now activating but basket is extremely bouncy do to failed suspension, ordering suspension rescheduled for 10/08 installed W11568984; ordrng 1 W11400156 (Suspension)"

"Arrived on site to test unit for not heating, tested unit found cutoffs are good and unit is venting properly, disassembled unit and found coil valve disconnected, secured connection and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for not spinning out clothes, customer stated that at the end of cycle the drain pump does not disengage and she has to unplug it from the wall, tested unit found pressure switch on control is failing, replaced control and tested, unit is now running as designed, no leaks detected job complete, installed W11607637"

"WTW6157PW0 Arrived to inspect non-completion of cycle possible water delivery issues. The machine had F2E3 as the only stored error and I cleared for testing. I found the machine operated as expected within service test mode and no apparent issues were found. Inspection under the machine showed this was the updated model with the motor cover. Removal of the motor cover revealed the gear case had failed and there was a significant amount of oil within the cover. Removal of the wash plate showed the cause of the failure to be debris wrapping on the inner driveshaft, causing the seal to fail and water incursion into the gear case assembly. I find the error code was extremely likely to have been caused by the excessive current required to rotate the assembly, and is common,y found with this failure. Office to order gear case, slider and rotor, due to rotor tooth damage. No leaks observed during service.; ordrng 1 W11449841 (Gear Case) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)"

"WOC54EC0HS20 Arrived to inspect venting issue. I discussed the issue with the customer and found that it was excessive steam escaping from the microwave chamber, after heating. The customer had contacted the consumer assistance line for the MFG and had been given some incorrect information about venting of this model. The customer was advised of external venting and I corrected the information and verified there is not any external venting of this model and the steam that occurs, is normal. I tested all functions from within service test mode and found all cooling fans for the oven and microwave operational and other items operating as designed, with no stored error codes present. Operational test good."

"Arrived on site to diagnose range tripping breaker. To resolve I replaced both elements and the control with new, and set units to burn off at 500 for 2 hours. Attached ground strap when units hit 500 and left. Unit should be working properly once burnoff is completed. If not builder advised to replace breaker with a different brand. Parts used - W11182108, W10856603, W11594188. Called findings into safety. Call completed."

"Arrived on site to diagnose dishwasher not filling with water. On arrival customer said it fills, but doesn't spray. Tested unit and confirmed wash motor is giving a light hum, and doesn't spray. Replaced sump and motor assembly to resolve. Tested unit and confirmed proper function and no water leaks. Parts used - W11684544. Repair completed."

"Arrived on site to diagnose range tripping breaker. To resolve I replaced both elements and the control with new, and set units to burn off at 500 for 2 hours. Attached ground strap when units hit 500 and left. Unit should be working properly once burnoff is completed. If not builder advised to replace breaker with a different brand. Parts used - W11182108, W10856603, W11707155. Called findings into safety. Call completed."

Arrived onsite and found unit not dissolving pods. Found washmotor would energize but extremely weak flow like a loose wash impeller. Replaced sump and motor. Unit is now washing as designed and dissolving pods. W11613479

"WED4850HW0 Arrived on site for unit not powering on. Upon arrival, found breaker to be in the tripped position (picture attached) Turned breaker back on a re tested. Unit is now functioning as designed. Advised customer to contact builder to switch out breaker and check all electrical connections if breaker trips again within the 1 year home warranty. No parts replaced"

"WRT148FZDM05 Arrived on site for unit not cooling. Upon arrival, found lights in RC is on and both CFM and evaporator fan is running. Proceeded to inspect compressor and found cutting off on overload. Needs r600 sealed system repair. Ordering Wpw10143759 UV drier, W11506635 access valve, W11578004 evaporator and W11635510 compressor . Weight call for 2 hours. No water leaks present at this time. Office to reschedule ; ordrng 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve) and 1 R600 (R600) and 1 2hours (2 hours) and 1 Nitrogen (Nitrogen) and 1 W11578004 (Evaporator) and 1 W11635510 (Compressor)"

Arrived on site for washer showing f2e2. On arrival confirmed issue and found ui had failed. Replaced ui panel w11478526. Tested washer and found it working as designed. Call complete

"Arrived on site for washer not always start8ng. On arrival confirmed issue and found f8e1 in diagnostics. Also found control not always reposting to input, replace control w11633362 and found valves on wall cutoff not allowing unit to fill and get the f8 error.retested unit with new control and water on and found it working as designed. Call complete"

Arrived onsite to replace previously diagnosed parts. I replaced the harness that broke at the pump. The unit is now operating as designed after I replaced the harness. I advised the customer not to use the washer until both his valves are fixed as he told me that maintenance messed them up and they need to fix it. No water leaks were present from the washer at time of service. Call complete. Installed W11643701 Harness.

Arrived onsite for venthood light hanging. The left venthood light will need to be replaced. The light that was supposed to be with me says it has not yet arrived at parts department. Will need to RS. In the meantime I bent the clips out a bit so the light Wong hang. Office to rs.; O-emld tckt

Arrived site for poor washing and found unit is not filling properly. Ordering valve to repair slow fill. No parts used. ; ordrng 1 W11175771 (Valve)

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used w11557425,w11506635,wpw10143759"

Arrived onsite for dishwasher with no function. Upon arrival the unit gave a drain motor error code. I confirmed the drain was not operating and the pump and motor will need to be replaced. When attempting the replacement I could not get the waterline off to switch out motor. Having PR come with me for next visit. Customer would like it as soon as possible. Tech to return with all parts. Office to RS.; O-emld tckt

Arrived onsite for refrigerator making grinding or squealing noise. Upon arrival unit was unplugged. I could not replicate the noise being made that customer showed. I advised the customer to keep the refrigerator running to see if there is frost building and hitting the fan. I could not find a issue with the unit at time of service. Call complete. No parts installed.

Arrived onsite for dishwasher with door dropping to the bottom. I inspected the springs and found the springs to not have much retention and the pads to not be holding. I replaced the springs and pads and adjusted the hinges. The unit is now operating as designed. No water leaks present at time of service. Call complete. Installed WPW10337934 DOOR SPRINGS AND WP8268961 PADs.

"Arrived onsite for dishwasher for top rack falling down. Upon arrival customer stated it doesn't fall off but it leans forward when pulled out. I found nothing wrong with the adjusters, tracks, or wheels on the top rack. I explained to the customer since the top racks only gp put so far that the front weight will cause the rack to lean since there is nothing holding the front up when pulled out. The unit is operating as designed at this time and no issues are present. No water leaks at time of service. Call complete. No parts installed."

"Arrived on site to inspect the oven not reaching temperature. Upon arrival, the customer had been running a test cycle at 375 so I took the temperature and it measured accurate however, I found that the bake is not igniting properly and takes about 5 pulses from the igniter to ignite. Since the oven was at operating temperature. I was not able to access the components in the cavity but I placed the unit into diagnostics and checked the status of the temperature sensor. I observed that the sensor was not reading the correct temperature. I am ordering a bake igniter WPW10324262 and upon next visit will install the temperature sensor and the igniter and check on the bake burner air shutter setting. I am scheduling for 10/9 no gas leaks observed during service ; ordrng 1 WPW10324262 (Bake igniter)"

"CGM2745FQ0 Arrived on site for unit not powering on. Upon arrival, checked voltage to the connection to the timer and reads voltage. Proceeded to replace W11596043 harns wire. Tested unit and now unit is functioning as designed."

"NED4655EW1 Arrived on site for unit not shutting off. Upon arrival, customer mentioned unit stopped producing heat and continuously run. Proceeded to replace W10857612 timer. Tested unit and now unit is functioning as designed."

"Arrived on site to diagnose range tripping breaker. To resolve I replaced both elements and the control with new, and set units to burn off at 500 for 2 hours. Attached ground strap when units hit 500 and left. Unit should be working properly once burnoff is completed. If not builder advised to replace breaker with a different brand. Parts used - W11182108, W10856603. Called findings into safety. Call completed."

"Arrived on site for not operating. Upon arrival,inspected unit. There is no power to unit. Found tripped breaker. Disassembled ear panel to inspect all wiring. Harness is good. Removed neutral jumper from ground. Test unit by preheating to 350. Unit preheated correctly. Unit is operating as designed. Job complete. No parts needed"

WTW5010LW0 Arrived on site for a washer not draining per client . Upon arrival found wire harness connection not inserted all the way in drain pump. Reconnected made sure it made a solid connection. Tested product works as it's designed no parts installed no water leaks visible from watersupply

"Arrived on site for washer leaking . Removed front spring and bellow is in good shape ,did find a lot of pet hair at bottom of gass on door . Cleaned hair off . Removed top. Ran diagnostics no error codes . Ran valves on fill test , filled tub to half way . No water leaks . Ran diagnostics wash test . No leaking found . Ran clean wash cycle while working in another apt . Couldnt duplicate any leaking . No parts used . Job complete"

"WFG505M0BS3 Arrived to inspect odor when using the oven and debris within door glass. I found a prior servicer had apparently replaced the igniter and it was out of place severely, and not within the flame kernel as designed. I was able to correct the igniter position and tested. The air shutter was incorrectly set, allowing too much airflow and creating a lean-condition flame. I adjusted the air shutter and tested. The oven door handle was very loose and due to potential hazard of glass breakage, I disassembled the oven door and corrected, removing internal glass debris as well. The unit operated and cycled as designed. I noted the anti-tip device was found within the broiler area and advised the customer of its purpose and that an installer or other service equipped to bore into concrete would be required to install the device. No gas leaks detected during service."

"MVW6200KW0 Arrived to install previously diagnosed and ordered part. I found the model number for the machine did not match the current one, and the s/n for both was the same. On prior service I had attempted to correct, but the system did not save the info. I retrieved the correct part from the warehouse and returned to install. After installation, all testing showed the issue resolved and the machine regained normal operation. No leaks observed during service and drain safety strap installed, due to maintenance personnel discarding the existing one when the valves were replaced."

"Arrived on site to inspect microwave arcing. Upon further inspection, the customer advised they used the microwave and it began to make a loud pop noise and arced. Tested the unit and it made the loud popping noise like a gunshot. I found the magnetron, capacitor and diode will need to be replaced. Due to this issue being a Safety call, I will need to contact tech support to get documented and contact the Whirlpool Safety Team to report and allow them to determine if the repairs will be covered under concession. Will notify office to place this call on for next business day to follow up. Unit left unplugged for safety. Notified the landlord of the situation and that someone would contact them next business day with a resolution to the issue.; O-emld tckt"

"Arrived on site to test unit for excessive shaking and clothes not getting clean, tested unit found suspension good and all components activating properly, customer stated that its gets loaded to the top at times, explained to customer that this unit does not use much water and it should not be loaded more then 50% for optimal performance, if loads get off balance cycle can be paused and cloths adjusted, unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for sparking, tested unit found arcing coming from metal rack in unit, explained to customer that the only time that rack should be used is when there is a items weighing it down, advised customer to completely remove it, all components are activating properly and unit is heating, at this time, job complete"

"Arrived on site to inspect dishwasher not turning on. Upon further inspection, I attempted to place the unit in diagnostics and the control panel failed to respond. When I checked to see if the unit was plugged in, I found a junction box with a switch in the off position. Turned the switch on and the unit powered on. Tested and unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to test unit for beeping and ice maker issues, customer stated that unit started to beep, after she reset control it went away and ice maker will not shut off, tested unit found all components working properly, showed customer where the off switch for the ice maker is located and explained that its possible the door was not closed all the way causing door alarm to turn on, advised to monitor and make sure that doors are always closed properly, unit is running as designed, no leaks detected job complete, no parts installed"

"Arrived on site. Found harness not fully connected to control,reconnected harness unit powered on. No parts used."

"Arrived on site to test unit for door coming apart and excessive gas smell, tested unit found loose screws on handle causing glass to move and pop out from brackets on the bottom, secured handle and brackets, door is now functioning properly, inspected unit for excessive gas shel and found air gas mixture valve is not adjusted properly causing gas not to burn up efficiently, adjusted valve and tested unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for no power, tested unit found no incoming power to unit , customer stated that they just moved in and it was not working, inspected breaker and found it tripped, reset and tested, unit is now running as designed, started unit multiple times and ran for 10 minutes with no issues, advised customer to monitor, if breaker starts to trip more frequently, then it will need to be replaced, at this time job complete no parts installed"

"Arrived on site to test unit for not latching, tested unit found no error codes and all components activating properly in diagnostics, customer stated that the unit will lock and then unlock, started multiple normal cycles with no issues explained to customer that its possible that the power cycle reset everything, but at this time there is nothing wrong with unit, no leaks detected job complete, no parts installed"

"Arrived on site to test unit for no ice production, tested unit found ice maker is unresponsive in diagnostics, replaced ice maker and tested, unit is now running as designed, advised customer to give it 72 hours for ice production, no leaks detected job complete installed W11700250"

"Arrived on site to test unit for burning cloths, tested unit found all components activating properly, unit is heating and vent test passed, customer brought some of the item that got damaged, noticed all items are synthetic and tend to burn easily, explained to customer that these fabrics need to be dried low heat to no heat at all, unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for not dispensing ice, tested found bin auger getting jammed and ceasing up, replaced bin and tested unit is now running as designed, no leaks detected job complete installed WPW10558423"

"Arrived on site to test unit for oven not working, tested unit found bake and broil igniters not sparking, replaced DSI board and tested, unit is now running as designed, no leaks detected job complete W11162730"

"Arrived on site to test unit for not dispensing ice, tested found bin auger getting jammed and ceasing up, replaced bin and tested unit is now running as designed, no leaks detected job complete installed WPW10558423"

"Arrived on site to inspect dishwasher shutting off after a few minutes of being turned on. Upon further inspection, I placed the unit in diagnostics error code F8E1-no water. Cleared the code and continued with testing and found no water being dispensed isnt the tub. I checked the valve under the sink and found it turned off and turned it on and continued with testing. Unit filled and operated as designed. No water leaks observed during service, job completed. No parts installed today."

"Arrived on site to test unit for leaking water, tested unit found water in basket and drain pump not activating, tested pump and found it good, connected 120vac and activated pump and eliminated all water, pump not receiving any voltage, a possible break in the harness, recommend replacing lower harness and control, ordering parts rescheduled for 10/2 no parts installed ; ordrng 1 W11627517 (Control) and 1 W11435841 (Lower harness)"

"Arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics showing error code F7E1-no heat. I cleared the code and continued with testing and unit operated as designed. While testing, I checked the amp draw to the element with my multimeter and found the element getting 7-9amps during the wash and drying cycles of diagnostics which is within range of specifications. At the end of testing, I demonstrated to the customer that the element is working by pouring water into the element and it sizzled and steam was made. I made recommendations for use and care, as well as, detergent and rinse aid use. I advised the customer that due to the design of the unit, there will always be some water within the unit after a cycle is completed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the gearcase, cam & belt and calibrated the unit. Tested in diagnostics and unit is operating as designed. I made recommendations for use and care, as well as, detergent and fabric softener use. No water leaks observed during service, job completed. W11454372, W10721967, W11239857"

"WEG745H0LZ4 Arrived to inspect loss of power. When the customer attempted to use the air fry feature, the circuit would immediately trip. I found wiring incorrectly routed and causing the issue. I was able to correct the routing, ensuring correct routing and verified no permanent damage had been done. The unit resumed normal functions and no gas leaks were detected during service."

"KRFC704FPS06 Arrived to inspect temperature issues. The interior temperatures were elevated, the RC was 44 and the FC was 10, with settings of 37 and 0, the recommended temperatures for this model. I found very elevated temperatures around the machine, within the confines of the tightly fitted cabinetry that was preventing cool airflow of the rear condenser cooling design. The condenser discharge temperature was highly elevated and measured at 102F and should have been only several degrees above ambient on this efficient design. Adjacent condenser areas were just under, at 98F and the wall behind the machine was 97F. The air divider was missing and appeared to have never been installed during manufacture. I advised the customer of my findings and we will return with the air dividers and correct as required. The machine must set forward of the back wall of its installation area, by three to four inches and the divider, as designed, cannot do its job of preventing hot air circulation within the cool air intake side and modification will be required. The right RC door gasket was torn as well, and will require replacement. Office to order parts and set service for tech GCO. no leaks observed during service. ; ordrng 1 W10917313 (RC Door Gasket) and 1 W11466308 (Air Divider) and 1 W11449545 (Lower Divider)"

"Arrived on site for microwave. That is not eating. Inspected unit and work area. The customer advise of the unit just completely stopped eating all together and they have tried multiple times to try to get it to work. I put a glass of water inside the microwave and found the unit meeting the first try. I poured out the glass and put more water in it to verify and found the unit not heating six times in a row. I gained access to the side compartment and replaced passenger and diode and tested the unit. I still could not get the unit to heat. I checked continuity through the Magnatron thermostat. I found it showing continuity. I spoke to SW, and was advised to order the transformer, interlock, and control. Ordering parts in the office will need to contact the customer about a return date due to several out of stock and PSP items.; ordrng 1 W11662698 (Control) and 1 W11662685 (Interlock) and 1 W11662685 (Transformer)"

"Arrived on site to test unit for noise, tested unit found noise present, fan blade hitting ice, exposed evaporator found good from pattern but water freezing up on fan scroll do to water leaking from ice maker fill tube, removed ice and added a bead of silicone around fill tube and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for excessive gas smell, customer stated that smell is present when using oven, exposed burner and found gas not burning up efficiently causing smell, adjusted air gas mixture valve and tested, unit is now running as designed, no leaks detected job complete, no parts installed"

"WTW4816FW3 Arrived on site for water not entering unit. Upon arrival, was unable to enter diagnostics. Proceeded to inspect pressure tube and saw it was kinked (picture attached). Adjusted correctly and retested and unit now unit will automatically drain. Proceeded to replace W11603810 control. Ran diagnostics and consumer cycle and unit is functioning as designed. No water leaks detected at this time"

"MVW5430MW2 Arrived on site for unit not completing cycle. Upon arrival, found unit full of water. Unit not draining. Checked drain pump and is reading 22 ohms. Found slight severe on lower harness. Proceeded to replace W11643701 harness wire. Tested unit and now began to drain, however, unit continuously drains. Cleared pressure tube and reset machine but still same issue. Ordering W11735316 main control. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11735316 (Main control)"

Arrived on site for door issues . Customer has had door pop open bye itself . Cant duplicate issue. Gasket is in great shape and unit is sealing better then expected . Did raise front feet so door would softly close in on its self . No oter issues found . Job complete

"Arrived on site for range still tipping breaker . Called tech line . Documented previous work . Ran voltage and amp checks . Recommended not to replace new parts . Recommend maintenance replace breaker . The tent agrees to burning element off tomorrow per sevice pointer . Tales to maintenance they will check with tenant Monday to see how it went . If call back , they should follow on tech line recommendations.Sr 7740005154Job complete"

"Arrived on site ,replaced left rear valve . Tested with leaks detector . No leaks detected with unit at time of service . Tested cook top . Center burner is warped and no igniting . Ordering center burner head . Set return 10/2 . ; ordrng 1 W11475513 (Burner head center)"

"Arrived on site to inspect refrigerator ice maker not producing ice. Upon further inspection, I placed the unit into diagnostics and ran an ice maker test . The ice maker failed to harvest reading a 2-0 test result. I replaced the ice maker and reset the refrigerator by power cycling. No water leaks observed during service. W11658802"

Arrived on site to inspect range tripping the breaker. Upon further inspection I checked for loose or damaged or shorted wire. All wiring looks good. I began the burn off procedure removing the ground wire at the terminal block and installing the control and the element. I set the oven to bake at 500 and ran it for 30 min. I then reattached the ground wire and instructed the customer to continue to run the oven for an additional 2 hrs. W11594271 W11447783

"Arrived on site to inspect washer shaking and going out of balance. Upon further inspection I checked the condition of the suspension and observed that the suspension is very worn. I also observed the washer was leaning slightly to the front . I replaced the suspension, leveled the unit and tested the unit. The unit is now operating as designed. No water leaks observed during service. W11130362"

"Arrived on site to inspect washer shaking and going out of balance. Upon further inspection I checked the condition of the suspension and observed that the suspension is very worn. I also observed the washer was un level. I replaced the suspension, leveled the unit and tested the unit. The unit is now operating as designed. No water leaks observed during service. W11130362"

Arrived onsite for oven with no function. Upon arrival I noticed the oven didn't have power at all. I found the breaker tripped. I flipped the breaker on and tested the machine. The unit tripped about 15 seconds in the bake cycle. I went to turn the breaker on again and it tripped immediately. I found wiring to be good on the oven. I found a loose ground wire but was still tripping after securing. I suspect the breaker has gone bad. I advised the customer to have the builder change it out and if it's still tripping to have us come back out. Call complete. No parts installed.

Arrived onsite for dishwasher not completing cycles. Upon arrival I found a F4E3 Wash motor failure present. I ran a diagnostic cycle and heard the wash motor trying to start but just clicking. I replaced the pump and motor and tested the unit. The unit is now completing cycles as designed. No other error codes present at time of service. No water leaks present at time of service. Call complete. Installed W11613479 pump & motor.

"Arrived on site to test unit for not washing properly and not agitating. Found shift actuator popped off splutch preventing proper shifting from spin to agitate. Replaced shift actuator(W10913953), cam(W10721967) and belt(WPW10006384). Unit is now working as designed. No leaks detected. Job complete."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the splutch assembly, actuator, motor, and leveling feet. I found that the belt had not been sent with me, but also found a wire that its split underneath the washer leading to the drain pump. Ordering the lower harness and will return with the belt for full repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11643701 (Lower harness)"

Arrived on site to test unit for tripping breaker. Found no signs of arcing or grounding. No damaged wiring within harness. Tested unit to 350? with no issues. Found LH side of door seal was not installed properly. Fixed gasket and now working as designed. No parts replaced at this time. Job complete.

Arrived on site to test unit for not washing. Found water barely trickling in. Removed water line and found water barely flowing out of water line. Replaced valve(WPW10327249) and advised customer to have contractor correct water issues. No leaks detected. Job complete.

"Arrived on site to replace damaged refrigerator door. Upon further inspection, I found the right RC door was damaged. Removed and replaced the door and nameplate and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to replace damaged refrigerator door. Upon further inspection, I found the right RC door was damaged. Removed and replaced the door and nameplate and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for unit door making noise when opening and closing. Found toe kick not seated properly due to floor dropping an inch from installation. Door was rubbing against panel. Adjusted unit and corrected toe kick to sit flush. Unit is now functioning properly. Job complete.

Arrived onsite and found unit door switch faulty and opening closing with no stimulus while door was shut during preheat. Door is properly shut and door hinges are normative. Unit preheated to 350f but I had to open/ close the door a fraction of an inch several times to reset the faulty door switch. Ordering door switch to repair. ; ordrng 1 W11620712 (Door switch)

Arrived on site for oven turning off when customer resets temperature. Unit start and preheat as normal. No problem with changing temps. Control responsive. Found out unit is actually having ignition failure. Order module and bake igniter. Reset for wed. ; ordrng 1 W10860916 (Ignition module) and 1 WPW10324262 (Ignitor)

Arrived onsite and found unit would not light due to items in the storage drawer interrupting the ignition. Advised customer on design and the solution. All checks good. Unit is now operating as designed. No parts needed.

Arrived onsite for ignition problem and found unit operating with failed spark module. Replaced the module. Unit is now operating as designed. W11162730

"Arrived onsite for repeat frosting, found unit unplugged and at 45f in the cabinet. No visible ice. Checked compressor compartment for drip tray and drain tube seal and alignment and found everything properly sealed and installed around the drain tube. No blockage. Exposed evap and found evidence that the unit had not been thoroughly defrosted following the control replacement. Used steamer and blower to melt the ice on the evap and blow the moisture out of the fridge. Replaced freezer evap thermistor and cabinet thermistor. Advised customer on the repair. Wpw10384183, WPW10383615"

Arrived onsite and replaced the inlet water assembly with the meter. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the housing assembly and tested the unit with the filter. I still found at the filter was not allowing water to blow through the dispenser freely. I called whirlpool tech line and spoke to Joe SR# 7740003380. He had me ask the customer if they were on a water filtration system or a water softener. They advised they were not. He advised that at that point, we have replaced everything on the machine side that can be causing this issue, and that her issue it would have to be with the filter itself. He advised me to tell the customer to make sure that she is using the every drop filters and not any offbrand filters. The unit is working and operating as designed. Call complete. W11266112."

"Arrived on site to test unit for not advancing in the cycle. Upon arrival customer stated unit will not drain and spin, always stops the cycle before that point. Ran diagnostic cycle, found when unit is supposed to spin the basket does not move. Tried to manually spin it and found it has a lot of resistance. Removed tub ring and inspected internals, found an article of clothing lodged between the basket and the tub preventing unit from spinning. Removed clothing and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for not draining. Upon arrival customer stated they were doing a cycle and unit stopped operating, latched the lid and would not respond to inputs. Inspected under the unit, when moving the drain pump wire drain pump automatically engaged indicating a broken wire in the harness. Located the broken wire and repaired with a butt splice. Tested unit, drain pump is now operating properly. When running diagnostic cycle, noticed basket did not disengage during agitation. Unit is not shifting properly. Removed pulley cover and inspected cam, found cam has melted. Failed to bring cam with parts, replaced cam (W10721967) from truck stock, and replaced shift actuator (W11481722) as precautionary. Tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not draining. Upon arrival customer stated unit has been thrown off balance a few times and clothes stay wet at the end of a cycle. Has happened the last 20 times. Entered diagnostics, found F0E5 off balance load error code stored. Ran a test cycle, unit is draining properly and all other components are properly engaging. During the spin the basket was slightly off balance indicating that unit need new shocks to fix issue. Ordering parts, no parts installed, rescheduled for 10/04.; ordrng 4 W11094464 (Shocks)s"

"Arrived on site to test unit for MW not starting. Upon arrival inspected interlock switches and switches have shorted. Replaced interlocks (W11578578) and tested unit, unit now starts up and heats. Unit is now running as designed, job complete."

"Arrived on site to test unit for error codes. Upon arrival found F0E7 load detected when running clean washer cycle error code stored. Advised customer to run a cleaning cycle every month. Customer also stated that the unit had a long fill error code and water will sometimes puddle up in front of the unit. When activating valve found the water being redirected to high up causing water to hit the lid, then flow between the lid and the cabin down the front of the unit. Replaced valve (W11595805) and control (W11621180) as precautionary. Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not making ice. Upon arrival customer stated unit is making very little and very thin ice. Ran diagnostic cycle, found valve, recirculating pump and drain pump engaging properly. When calling for cool compressor did not engage. Bin thermistor is also not reading properly. Removed unit from cavity and noticed a lot of heat coming from the compressor compartment, condenser fan engaged properly. Powered unit down, removed rear cover and let most heat escape. After a few minutes, powered the unit back up and started a cycle. Compressor kicked on and was pulling 3.2 amps. Unit formed a thick ice slab and released it from the plate onto the grid cutter and cut the cubes properly. Reinstalled unit and ran another cycle, ice slab produced is noticeably thinner by half. Compartment is producing too much heat causing compressor to kick out on thermal. Inspected in front of the condenser coil and noticed foam divider is not in its correct area which may be causing that compartment to overheat. Slid foam divider into manufacture recommended location. Replaced bin thermistor (WPW10511923). All components are now properly engaging. Advised customer if issue returns then to call the office. Sealed system repair may be required. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to inspect unit for fan running after unit finishes and door reading open. Replaced interlocks, tested unit, unit is running as intended fan is stopping when timer finishes. Job complete. USED W11033422"

"Arrived on site to inspect unit for getting to hot and burning clothes. Upon closer inspection found vent crushed in back causing unit to have no where to allow the heat and moisture to escape, picture included. Readjusted vent to have proper air flow. Tested unit and watched temperature rise and fall in regulated window for time and temperature, unit is no longer holding all the heat and staying hot. Job complete. NO PARTS USED."

"Arrived on site to inspect unit for not powering up. Upon closer inspection found control fell causing console to become unplugged. Reconnected control and plugged console in, unit is running as intended. Job complete. NO PARTS USED"

"Arrived on site for dishwasher not working and showing error. F7E2, f10e2. Found motor not working, vent checks good. Found motor not spinning, replace pump and motor assembly. Verified operation. Call complete. W11460946"

"Arrived on site to inspect unit for having broken hardware. Upon closer inspection found spray arm broke off and then was melted by the element. Replaced spray arm, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11579565"

"Arrived on site for dishwasher not starting. Lights up and can set it to start but nothing happens. Has F7E2 stored. Confirmed pump is not working. Replaced pump and motor assembly. Verified operation, no leaks. All complete. W11460946. Customer has been in home for a week."

Arrived on site for microwave light not working. Turned off breaker. Removed from wall. Found lamp defective. Replaced lamp. Verified operation. Call complete. W10886919