Service History 27

We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Robinson, TX 76706
Jonathan M
Job Details: 12/15/2021
"Arrived on site for refrigerator that wont turn the light on. Inspected unit and work area. The customer advised that because of the frosting issue inside her freezer prior to the door being put on, the door switch does not seem to work even though theyve tried to flicker it on and off several times. Confirm the customers complaint and unit will need new door switch.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Austin, TX 78728
David Z
Job Details: 12/15/2021
"Arrived on site to diagnose cooktop with cooktop on light out. Customer also said the front right burner is not centered. Front burner looks centered, but I will adjust it with customer present again. The light out on the cooktop is part of the main harness. Ordering harness to resolve. Office to schedule when we have harness. ; ordrng 1 W11111805 (Main Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Manor, TX 78653
Matthew
Job Details: 12/15/2021
Arrived onsite for unit not washing dishes properly. Did diagnostics test and found no error codes. Ran unit through test cycle and all components operate correctly. Inspected the filter and spray arms and found blockage in several ports of both upper and lower spray arms. Also found the filter needed to be cleaned. Instructed customer to clean unit with dishwasher cleaner from time to time. Customer will clean filter and remove debris from spray arms and call us back if she wants to proceed.
We serviced a
KITCHENAID RANGE
Model KGRA806PSS02
Near Austin, TX 78745
Robert
Job Details: 12/15/2021
Arrived on call for complaint of gas leak. The customer has multiple leaks in plumbing that need to be addressed before testing the range. Customer will call back once the gas is restored to the shut off valve of the range. ; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB0
Near Leander, TX 78641
Tommy
Job Details: 12/15/2021
Arrived onsite for unit microwave top being dented. Upon arrival found unit wrapper top right side dented. Ordering to return with wrapper. ; saved tckt
We serviced a
FRIGIDAIRE FREEZER
Model FFU20F9GW3
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/15/2021
"Arrived on site for TEMP/ALARM LIGHT HAS BEEN ON FOR A FEW DAYS AND WILL NOT GO OFF. CHECKED SEAL AND ALL SEEMS FINE>. Took temp and its at 25. Meat inside has barely any frost over it. Gained access to the evaporator and found drain had a sheet of ice formed over the top. Used steamer to remove ice and cleared drain. Found frost pattern only accumulating in the top left corner showing sealed system failure. Freezer will need an exchanger, compressor, evaporator and drier to repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Austin, TX 78746
Luis
Job Details: 12/15/2021
Arrived on site found new door damaged at upper corner ordering another freezer door ; ordrng 1 W11395866 (Freezer door)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHK2336TF0
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/15/2021
"Arrived on site for refrigerator not dispensing water. Ins unit and work area. Verified failure removed water filter and reinserted. Tested dispenser operation and found no change. Pushed in water filter while dispensing water and found either bad filter or filter manifold. Customer stated that is the 2nd water filter and bought at separate times. Will need to replace filter manifold.Removed failed manifold and installed new assembled unit and tested dispenser operation. Observed inlet valve while customer dispensed water. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78731
Matthew
Job Details: 12/15/2021
Arrived onsite to install previously diagnosed parts. Ran the unit through diagnostics test and test mode to duplicate the issue. Found no error code could not duplicate the issue with the unit not spinning. Found that the customer is using a highly concentrated detergent. Advised the maintenance department that too much detergent could lead to unit failure and not reaching full RPM. 2-3 table spoons of detergent are sufficient. Tested the unit by filling unit with water and running a drain and spin cycle with towel. Unit drained and spun at correct rpm. Ran quick wash to clear out detergent deposits. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WGG555S0BS01
Near Austin, TX 78717
David S
Job Details: 12/15/2021
"Arrived on site for top oven on the range not heating. I inspected the unit and work area. I put the unit into a bake and found the igniter not heating up. I tested voltage to the igniter and found 120 vac. I quoted the customer for the bake igniter. Part $121.45 service and labor $214.75 p,us tax. The customer agreed. I am ordering the bake igniter and reschedule ; ordrng 1 WP7432P143-60 (Bake igniter)"
We serviced a
WHIRLPOOL Range
Model n/a
Near Leander, TX 78641
Kimo
Job Details: 12/15/2021
Arrived onsite for range with broken knob. Ordering knob.wpw10339442; ordrng 1 WPW10339442 (Knob)
We serviced a
WHIRLPOOL DRYER
Model WED70HEBW0
Near Round Rock, TX 78681
David S
Job Details: 12/15/2021
Arrived on site for dryer lint trap being broken. I inspected the unit and work area. I found the housing panels broken. I quoted the customer for the lint assembly. I replaced the assembly. I tested the unit and it is working as designed.
We serviced a
WHIRLPOOL OVEN
Model GBS277PDS3
Near Austin, TX 78746
Justin
Job Details: 12/15/2021
Arrived on site for a wall oven not reaching the correct temperatures. Upon arrival the customer stated that the unit when set at 350?F would stick around 325?F. I preheat the unit and took the average temp. I found it to be 320?F. This indicates a faulty sensor not reading the correct temperature.I am ordering the sensor and returning with the bake element just in case. We will install the sensor first and test it. Office to reschedule.; ordrng 1 WP4451665 (Temperature Sensor)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Killeen, TX 76541
Al
Job Details: 12/15/2021
Arrived to inspect washer not working. Confirmed the complaint and found the latch was defective causing the malfunction. Removed and replaced the latch and unit tested properly without any issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS00
Near Austin, TX 78757
Luis
Job Details: 12/15/2021
"Arrived on site for weak water flow,installed bypass same issue,removed unit from enclosure found a kinked line,removed kink in line tested water pressure good."
We serviced a
JENN-AIR OVEN
Model JJW2430DS01
Near Austin, TX 78704
Jacob
Job Details: 12/15/2021
Arrived onsite for the console having a stuck error key. Customer is sure that is the reason with the unit. Replaced the console. Got unit to start and error did not come back. No issues at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78738
Leonardo
Job Details: 12/15/2021
Arrived on site to replace control board and sensor. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/15/2021
"Arrived on site for washer not dispensing soap through load and go. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no faults. Performed activation test mode and activated pump. Found unit working as designed. No water leaks detected during service. Found customer had unit set to highest concentration level. Spoke with customer on user guide a customer agreed that unit is working."
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE00
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/15/2021
"Arrived on site to test unit for lights now working. Found right side center and both top RC module and right FC module bad. Replaced modules, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Seguin, TX 78155
Noah D
Job Details: 12/15/2021
"Arrived on site to inspect unit for not closing normally causing issues. Upon inspection found the left side of lid cracked, replaced lid and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Leander, TX 78641
Tommy
Job Details: 12/15/2021
Arrived onsite for refrigerator making loud noise when dispensing. Upon arrival found unit chattering due to water pressure. Adjusted in back and unit is now operating as designed. Found construction in area likely messed with pressure.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Blanco, TX 78606
Andrey
Job Details: 12/15/2021
"Arrived on site to replace previously diagnosed LED control board, replaced board, all functions of lights returned, water line was not tight enough and was leaking, tightened line
We serviced a
GE DISHWASHER
Model ZDT975SPJ0SS
Near Blanco, TX 78606
Andrey
Job Details: 12/15/2021
"Arrived on site to replace previously diagnosed sensor, tested unit found UI unresponsive, and green LED light flashing , called office to diagnose further, found unit had reversed polarity that couldve contributed to issue currently present, found shorted drain pump and all attempts to get control to respond failed, will need new drain pump, control board, replaced ordrng 1 WD26X25103 (Drain pump) and 1 WD35X10382 (Clamps)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near San Marcos, TX 78666
Jacob
Job Details: 12/15/2021
"Arrived onsite for the console not responding very well when touching the panel. Looked at the unit and tried to hit the buttons and the response was lacking. Replaced the console. Tested the unit and unit was responding better. Did let the customer know to put the unit on WiFi to allow the unit to update when it needs to, to possess help with performance issues. No other issues at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/15/2021
Arrived on site to test unit for light in RC and FC. It working. Found bad FC led module. Replaced module and lights working as designed. Verified voltage correct at board. Spoke with NEW warranty and just recommended replacing module. Found water line to wall valve was extremely loose and trickling. Advised customer of issue. Tightened water line and no longer leaking. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pflugerville, TX 78660
Wesley
Job Details: 12/15/2021
Arrived onsite and retested unit for not always spinning out the clothes. Off balder error code. Tested base functions and calibrated. All checks good. Advised customer on self protective programming that will skip the hi speed spin if an off balance load is detected. Advised customer on counter measures and loading. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Austin, TX 78717
David S
Job Details: 12/15/2021
"Arrived on site for washer not powering on. I inspected the unit and work area. I found the door locked and full of clothes. I unlocked the washer door. I found good voltage from the wall at the control but the control not sending voltage out. I checked the door latch, repump, drain pump, heater, rotor stator, checked good and in range.
We serviced a
MAYTAG RANGE
Model MES5770AAB
Near Austin, TX 78733
Justin
Job Details: 12/15/2021
Arrived on site for a range with the front right burner not heating on low. I gained access to the element and found it opened. I replaced the burner element. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Harker Heights, TX 76548
Al
Job Details: 12/15/2021
"Arrived to inspect front load washer now powering on. Removed and replaced the UI, reassembled and put the unit through diagnostics mode twice without any issues. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near New Braunfels, TX 78132
Andrew
Job Details: 12/15/2021
"Arrived on site to test unit for lights constantly on when off. Found relay stuck on control. Replaced control, tested unit, unit working as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Killeen, TX 76542
Al
Job Details: 12/15/2021
Arrived to inspect panel damage. Confirmed the complaint and photographed the panel thats separating from the panel. Ordering the Panel control. Needs more work ; ordrng 1 W11367678 (Panel control) and 1 W11028305 (Console Assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5540SQ0
Near McGregor, TX 76657
Tyler
Job Details: 12/15/2021
"Arrived on site for washer needing previously diagnosed parts. Upon arrival confirmed complaint. Found after trying to make repairs that I could not disassembled the agitator, inner tub, or gearcase due to the amount of heavy rust damage that has siezed all components together.; ordrng 1 W10389328 (Inner tub) and 1 WP3951744 (Agitator) and 1 63849 (Outter basket) and 1 WP21366 (Spanner nut) and 1 WP358237 (Screw) and 1 3360629 (Gearcase) and 1 WP63292 (Washer) and 1 WPW10080230 (Ring) and 1 285353 (Ring retainer) and 1 Cnote
We serviced a
WHIRLPOOL DRYER
Model WED8620HC1
Near Round Rock, TX 78664
Wesley
Job Details: 12/15/2021
"Arrived onsite and tested unit for not heating after electrician from abacus cleared electrical as being good and proper. Tested electrical and no longer found drop in voltage under load, also found dryer heat cycling perfectly over 10 minutes. 250f - 130f was the cycle swing on hi heat. Advised customer that based on my findings the explanation is a temporary connectivity problem corrected by the throwing of the breaker during testing and the resecuring of the wiring by the electrician. Unit is operating as designed while onsite."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Temple, TX 76502
Tyler
Job Details: 12/15/2021
Arrived on site for washer with damaged power cord. Upon arrival confirmed complaint. Found no errors in diagnostics and unit still had 120v goin to ACU. Found only damaged part was the power cord. replacing the power cord (w10877409); ordrng 1 Cnote (Please read Tg att. Note)
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Waco, TX 76708
Jonathan M
Job Details: 12/15/2021
Arrived on site for a washing machine that has a leak at the door. Inspected unit and work area. Confirmed the customers complaint and found the bellow had torn causing the leak. Replaced inner bellow and tested the unit. The unit is working as designed. Call complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Belton, TX 76513
Tyler
Job Details: 12/15/2021
"Arrived on site for dryer not heating correctly during use. Upon arrival confirmed prior diagnosis and found unit would heat at random. After testing voltage from outlet, to motor, timer element, etc I found a short in the tstat (state under the white thermal fuse) causing a failure of random power supply drops further in the high voltage circuit. Replaced tstat and found unit continuously heat as designed no matter the cycle selected. Call complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Copperas Cove, TX 76522
Al
Job Details: 12/15/2021
"Arrived back on site to install previously ordered parts. R&R the pump, gear case, drive block, cam, actuator, belt.reassembled and unit tested as designed. Job complete"
We serviced a
WHIRLPOOL OVEN
Model RF366PXGQ0
Near Belton, TX 76513
Tyler
Job Details: 12/15/2021
Arrived on site for range not turning off when told to. Upon arrival confirmed M&s and tested unit. Found stable 240 connection. Found main control (internal thermostat switch on ACU) not registering when knob was switched off. Will need to get autho from ahs and will need to look up part availability. ; ordrng 1 3196968 (Acu (white) and 1 Cnote
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/15/2021
Arrived on site for a wash machine thats making a banging sound as its been. Inspected unit and work area. Confirmed the customers complaint and found the washing machine cabinet on the right hand side wobbling as the unit spun. Put my hand on the side cabinet and found the sound went away immediately. Found a dent on the right hand side of the cabinet causing the issue of the side cabinet being altered. The Fastner advised that they arent sure what happened but they do have kids and grandkids in the home that couldve caused this issue. Attempted to remove the dent and was able to remove part of it but not all of it. Tested the unit again and the unit ran as designed with no abnormal sounds present. I
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Temple, TX 76501
Tyler
Job Details: 12/15/2021
"Arrived on site for refrigerator making loud buzzing sound. Upon arrival was able to confirmed complaint. After further tests found compressor, and both fans running as designed. After further inspection found condenser coil rubbing up against under carriage of liner cavity. Was able to add some dampener pads far up between the coil and liner and found noise had stopped. Reported info to Anthony sr#7732496233 at techline. Unit now functioning as designed. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Austin, TX 78738
Leonardo
Job Details: 12/15/2021
Arrived on site to test unit for unit making weird noise when opening the door and unit not starting. Will order new micro board and appliance manager and inverter board and magnetron. Office to reschedule 2 man job Safety#7732457571; ordrng 1 W11346197 (Magnetron) and 1 W11325604 (Inverter) and 1 2manjob (2 man job)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2569YEM0
Near Canyon Lake, TX 78133
Andrey
Job Details: 12/15/2021
"Arrived on site to test unit for no ice production and no water dispensing, tested unit found very low water pressure at dispenser but valve activated, pulled unit out and found kinked water line, secured water line to back of refrigerator, ice maker shoot and water fill tube frozen and ice buildup ice bin, cleared all ice from fill tube and ice maker, tested ice maker, ice maker completed full cycle, ice maker water fill was good, advised customer that the water valve will need to be replaced in near future and to replace water
We serviced a
MAYTAG DRYER
Model MEDX600XW0
Near Canyon Lake, TX 78133
Andrey
Job Details: 12/15/2021
"Arrived on site to test unit for squeaking sound, tested unit found idler pulley wheel seized up and belt worn out, replaced parts tested unit unit now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/15/2021
Arrived on site for STILL CANT GET ICE MAKER TO WORK. EVERY NOW AND THEN WILL DISPENSE WATER. ZERO ICE BEING MADE. Found ice built up of front of ice maker vent. Gained access to ice tube heater and found it was a little off on its range of what we like to see. Removed ice tube heater and installed new ice tube heater with a good range. Removed valve and installed new valve. Ran harvest and ice maker harvested. Ran water fill test and ice mold was full of water once fill completed. Ice maker working as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL WASHER
Model MVWB750YW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/15/2021
Arrived on site for washer leaking. Inspected unit and work area. Performed diagnostics mode and monitored operation. Found fabric dispenser clogged. Cleaned fabric softener dispenser. Tested operation and found water over flowing in dispenser cups. Turned water pressure down. Tested operation and tested good. Informed customer to monitor when in use. No water leaks detected.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Marion, TX 78124
Noah D
Job Details: 12/15/2021
"Arrived on site to inspect unit for not heating normally, upon inspection found the unit did not light the lower element. Tested broil and found it worked normally. Checked spark on bottom and found it present, customer needed lp converted correctly, ordering igniter, harness amd dsi. Returning with lp. Office to reschedule ; ordrng 1 W11205400 (Igniter) and 1 W11238042 (Lp) and 1 W11446236 (HARNESS)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killeen, TX 76543
Al
Job Details: 12/15/2021
"Arrived on site to inspect washer not completing cycles. Checked actuator, cam and agitator and all checked good. Customer encouraged to purchase a surge protector due to recent outages. I calibrated the unit and unit tested properly without any issues."
We serviced a
WHIRLPOOL OVEN
Model KEBS107SSS00
Near Austin, TX 78738
Leonardo
Job Details: 12/15/2021
Arrived on site to test unit for broken element. Found broken broil. test unit and unit test good job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Killeen, TX 76549
Al
Job Details: 12/15/2021
Arrived on site to install previously ordered bulb and socket. Unit now functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/15/2021
"Arrived on site to test unit for right side RC door not set properly. Found thimble not inserted into door properly causing it to be stubborn to close and open, also causing it to sit higher than usual. Set thimble properly, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78703
Luis
Job Details: 12/15/2021
"Arrived on site for ice build up in freezer section. Found right side of door not closing correctly,removed door slide not fully retracting,adjusted slide tested slide operation good. Added adhesive to liner gaps,reinstalled door checked door operation good,checked door seal good."
We serviced a
IKEA DISHWASHER
Model IDT930SAGX0
Near Lakeway, TX 78734
Leonardo
Job Details: 12/15/2021
Arrived on site to test unit for front door panel falling.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Leander, TX 78645
Lou
Job Details: 12/15/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the directional switch and the tilt switch being defective, I removed and replaced the switches and tested. Unit is operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78744
Jacob
Job Details: 12/15/2021
Arrived onsite for the light bulb not working. Pressed the button for the light to turn on but light would not turn on. Replaced the control and light still did not turn on. Looked at the bulb and saw that it was burned at the bottom of the inside. Let customer know that the bulb needs to be replaced. Customer will find a replacement. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Austin, TX 78744
Jacob
Job Details: 12/15/2021
Arrived onsite for water not dispensing. Tested the unit and didnt hear the valve activate to release water. Replaced valve. Tested the unit and it did not fix the issue. Left the FR door open for a bit and the water start to dispense. Put the temperature above ideal to help with not freezing the water line. Also the unit needed the filter replaced. Customer will replace. No leaks at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Leander, TX 78641
Lou
Job Details: 12/15/2021
"Arrived on site to inspect range cooktop burner not working. Upon further inspection, the customer advised that the middle burner doesnt ignite and ignitors burner flames are too high. I tested the middle burner and found the ignitor arcing, but no flame. I tested the remaining burners and all are operating as designed but with high flames in the low setting. I adjusted the flames and disassembled the middle burner head/cap and found a large amount of cooking grease/oils in between the cap and burner head. I cleaned the cap and burner head and reassembled and retested and unit is operating as designed. I advised the customer that they will have to disassemble the burner head/cap periodically to clean. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 12/15/2021
Arrived onsite and repaired dishwasher by replacing burnt power block. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, TX 78724
Robert
Job Details: 12/15/2021
Arrived on call for oven light and not heating. Found heating issue is because control for bake not working. Ordered switch for light. ; ordrng 1 W11256088 (Control) and 1 WP9757262 (Switch)
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Leander, TX 78641
Tommy
Job Details: 12/15/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit wiring harness and customer had new power cord on site. Replaced and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Round Rock, TX 78681
Tommy
Job Details: 12/15/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced control and harness and proceeded to test found unit to now be operating as designed. Job Completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Leander, TX 78641
Kimo
Job Details: 12/15/2021
Arrived onsite for microwave with outer skin separating from the unit. I adjusted the skin of the unit to close the gap and reinstalled it back in place.job complete
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Seguin, TX 78155
Noah D
Job Details: 12/15/2021
"Arrived on site to inspect unit for not turning on at all. Upon inspection found the unit shorted chasing issues, replaced overlay and wasnt able to turn on unit. Checked control and diagnostic light was no longer on. Checked voltage and polarity with no issue, overlay resistance checked correctly. Ordering correct controlOffice to reschedule ; ordrng 1 W11089308 (CONTROL)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, TX 78745
Tyler L
Job Details: 12/15/2021
"Arrived on site for complaints of LED indicators staying lit. Found no power to the unit. Customer stated that its been with no power for a few days now. Found unit not plugged in. Plugged in unit and power was restored. Outlet is very loose, plug may be coming out on its own. Advised customer to use a different outlet or have issue corrected by electrician. Ran unit thru factory diagnostics twice, with customer, and found the unit passed. All indicators are responding normally. No leaks detected, job complete."
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1050RES0
Near San Marcos, TX 78666
Tyler L
Job Details: 12/15/2021
Arrived on site for complaints of unit not washing properly. Ran unit and found the wash motor not engaging. Started to pull unit out and found it will not pull out all the way due to the power cord being hard wired into the house. Took picture. Advised customer the the repair needed will require the unit to be pulled all the way out. Advised customer to have an electrician correct the issue by installing a new outlet. Office to reschedule.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/15/2021
Arrived on site for freezer lights have gone out LIGHT-LIGHT NOT WORKING. Found freezer module was out causing fridge light to not illuminate. Removed driver led module from freezer and installed new driver led module. Powered on fridge and all lights came on as designed. Job completed.
We serviced a
GE REFRIGERATOR
Model DFE28JMHCES
Near Leander, TX 78641
Tommy
Job Details: 12/15/2021
Arrived onsite for refrigerator stopped cooling. Upon arrival found unit rc evap frosted found unit element kicks on in diagnostics. Went to rear and tested thermistor at control found it reading as below freezing as it was frozen over but control not adjusting. Replaced control and unit is now operating as designed. Job Completed.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78756
Robert
Job Details: 12/15/2021
Arrived on call to replace heater. After replacing the heater dishwasher. No leaks detected at time of service.
We serviced a
KENMORE DISHWASHER
Model 665.14312N412
Near Austin, TX 78750
Justin
Job Details: 12/15/2021
"Arrived on site for a dishwasher leaving soap on the dishes after a cycle and having black spots in the tub. Upon further inspection I found the unit had mold inside, which is what the black spots were. I then put the unit into diagnostics mode and found stored error code F7E1 for not heat. I ran a diagnostics cycle and found the unit ran through as designed. I monitored amp draw to the heater and found it drew none. Upon further inspection I found rust and burnouts on the element. Due to this I am ordering the element to replace. Office to reschedule.; ordrng 1 W10518394 (Element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Buda, TX 78610
Luis
Job Details: 12/15/2021
"Arrived on site for water leaking. Diagnosed a frozen drain,removed ice build up,defrosted drain checked water flow through drain.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QTS00
Near Austin, TX 78731
Luis
Job Details: 12/15/2021
"Arrived on site for cooling complaint. At time of visit unit cooling,ran diagnostics all test passed,checked freezer evaporator frost on all coils,power cycled unit found compressor not powering on,checked voltage to inverter good. Diagnosed a defective inverter,replaced inverter powered unit on compressor powered on.
We serviced a
GE DISHWASHER
Model GDF630PSM3SS
Near Round Rock, TX 78681
David S
Job Details: 12/15/2021
"Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the unit full of water. I removed the water and gained access to the drain line,I blew through the line and found it clear. I inspected the drain pump and found it clogged with debris. I cleared the drain pump and reassembled the unit. I tested the unit and it is now working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Leander, TX 78641
Kimo
Job Details: 12/15/2021
Arrived onsite to install previously designed parts. I removed ice maker and installed new one tested unit and found that it did not fill with water I checked fill tube and found it frozen. I replaced fill tube and tested unit again and still no change. I the installed control and tested unit and found that the unit is now operating as designed.job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78753
David Z
Job Details: 12/15/2021
"Arrived on site to follow up on washer that appeared to be getting stuck in cycles at 54 mins remaining. Customer advised me they cut back on soap some, but there are still suds present. Advised to further decrease amount of soap used, and to run affresh through the unit. I removed the lid and cleared the pressure line. There were no errors present, however the unit isnt making any noise when buttons are pressed. I let the customer know to give the unit some time and that the timer isnt real time, so if unit is rinsing or repeating due to suds or not being able to read water clarity, it may take time to count down.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78731
Matthew
Job Details: 12/15/2021
Arrived on site for unit not making ice.and unit making humming noise. Inspected unit and noise is coming from fill valve. Fill valve checked out good. Found no water coming in from supply. Found supply hose valve turned off. Restored supply line. Tested unit and unit operates a designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Dripping Springs, TX 78620
Kevin
Job Details: 12/15/2021
"Arrived on site and inspected dishwasher and found customer is experiencing residue on dishes. Customer drinks green tea and dishwasher will not clean it off of coffee cups. Took one of the coffee cups applied dishwasher detergent directly to it, then run it under hot water directly under kitchen faucet and tea stains still do not come off.
We serviced a
GE WASHER
Model GFW490RSK0WW
Near Buda, TX 78619
Kevin
Job Details: 12/15/2021
"Arrived on site and inspected washer and found loud noise coming from rear of tub assembly. Did not see any issues with springs or dampers. Sent multiple videos to SW. Washer bearing or basket and trunnion are likely failing.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Del Valle, TX 78617
Scott
Job Details: 12/15/2021
Arrived on site for washer not spinning out load properly. Ran diagnostics. Got over suds and motor rpm error . Getting high resistance on motor . Ordering motor and cap. No water leaks detected at time of service. Call to set return ; ordrng 1 W10677717 (Motor) and 1 W10866238 (Cap)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Austin, TX 78744
Tyler L
Job Details: 12/15/2021
"Arrived on site for install of new UI. Found that the part was not received. Also found the control board is burnt. Took picture. Will need new control board, UI, and UI housing. Office to reschedule.; ordrng 1 W10918487 (Housing) and 1 W11306302 (Control)"
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPPS
Near Austin, TX 78738
Leonardo
Job Details: 12/15/2021
Arrived on site to replace start switch. Replaced switch everything getting power but motor not working. Will order new motor and switch and 2 hours job ; ordrng 1 W10439651 (Motor) and 1 9871829 (Switch) and 1 2hour (2 hour)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78758
David Z
Job Details: 12/15/2021
"Arrived on site to follow up on icemaker not producing ice. On arrival I found a couple of cubes wedged inbetween the icemaker and bail arm, and this was not allowing it to finish a harvest cycle. I removed the ice and jumped it to a harvest. Found several pieces of styrofoam in the mold and fill cup. Cleared the foam. Unit now working as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS92EC0AS03
Near Dripping Springs, TX 78620
Kevin
Job Details: 12/15/2021
Arrived on site and found saved error code for F5E1 door lock error. Set oven to preheat and found internal temperature is 375 when oven reached 350 oven turned off heat turn back on it 330?. After watching oven heat cycle a few more times ended bake cycle and allowed oven to cool and lower turned off. At this time oven is operating normally cannot duplicate customers experience.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Marcos, TX 78666
Tyler L
Job Details: 12/15/2021
"Arrived on site with JI to remove dryer and inspect washer for leaks. Found the tears in the bellow was the only issue. Installed new bellow and tested unit. Unit tested good. No water leaks detected, unit functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Marcos, TX 78666
Jacob
Job Details: 12/15/2021
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Clifton, TX 76634
Jonathan M
Job Details: 12/15/2021
Arrived on site for a cooktop that has high flames. Inspected unit and work area. Tested all the burners and all the burners were seemingly functioning as designed. The customer advised that she was just concerned about her temperature is because the unit seems to burn things on certain temperatures. I did instruct the customer that she needs to fiddle with the temperature adjustment knobs in order to get the proper heat that she needs and that she will eventually get used to the way her unit cooks. Tested all burners and the burners are all working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Austin, TX 78701
Jacob
Job Details: 12/15/2021
Arrived onsite for unit not heating after 2 and half minutes. Pulled the unit down and replaced the diode. Tested the unit once again and the unit did heat but only lasted for 2 minutes and then stopped heating Called tech line. Said to check the cooling fan behind the control to be sure its turning on when using the unit. Possibly the fan could be stuck or something is not connected to get the powering on. Ordered fan and control. got sr#7732500471. Office to reschedule ; ordrng 1 W11496269 (Pcba control) and 1 W10533503 (Cooling fan)
We serviced a
MAYTAG WASHER
Model MVWB765FC2
Near Austin, TX 78759
Justin
Job Details: 12/15/2021
"Arrived on site for a washing machine that would not turn on. I tested the unit and could not get it to power on. Although, I could get it into diagnostics mode. I found stored error code F6E2 for UI to ACU miscommunication. I could not get it to do the HMI test nor a diagnostics cycle. I tested the voltage at the wall and found it good. I gained access to the control and found voltage good there too. I also found good VDC going to the console. This indicates a faulty console. I installed the new console. I then put the unit back into diagnostics mode and cleared the error codes. I ran a diagnostics cycle and found the unit now working as designed. No leaks observed at the time of service. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Austin, TX 78703
Jacob
Job Details: 12/15/2021
"Arrived onsite to replace the sump and motor. Replaced the sump and move. Did let the customer know about possible leak because there was a lot of mold, and found that elbow on the pump and moving connecting to the manifold was broken. Also customer wanted kick plate replaced. ; ordrng 1 W10871196 (Kick plate) and 1 W10861745 (Tube feed)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78757
Luis
Job Details: 12/15/2021
"Arrived on site for no lights. Diagnosed a defective side wall led module,replaced side wall led module all leds working as designed.
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Austin, TX 78746
Justin
Job Details: 12/15/2021
"Arrived on site for a cooktop not lighting properly. Upon arrival the customer stated that they would hold down on the know and slowly turn it. Sometimes the burner would never light, but the could smell gas and see the unit sparking. This is an intermittent issue. I tested the unit several times and could replicate it on the front two burners. I inspected the burned heads and caps. I found no failure. Due to this I am ordering a regulator to install. Office to reschedule. ; ordrng 1 W11087445 (Regulator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Cedar Creek, TX 78612
Scott
Job Details: 12/15/2021
"Arrived on site for no cool fridge . Both sections room temp. Found compressor not running but humming noise. Ordering oilless gauges, non uv drier, nitrogen, compressor kit, and both evaporators. No water leaks . Weight 3-4 hrs call to set return ; ordrng 1 Oillessgauges and 1 NonUVadrier and 1 Serviceport and 1 W11130330 (Evap) and 1 W11032200 (Evap) and 1 W11393142 (Compressor) and 1 Compressorkit? and 1 Nitrogen and 1 Weight3-4hrs"
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Austin, TX 78738
Leonardo
Job Details: 12/15/2021
Arrived on site to test unit for no power. Test unit and found unit getting correct voltage. Will order new display and module office to reschedule needs autho ; ordrng 1 Wpw10396615 (Display)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 12/15/2021
Arrived onsite for dryer with long dry times and determined that there is an airflow blockage. Removed obstruction from dryer vent and advised that there may be further obstruction in the venting to the roof. All else checks good.
We serviced a
MAYTAG DRYER
Model MGDB850WQ0
Near Austin, TX 78748
Kevin
Job Details: 12/15/2021
"Arrived on site and replaced belt diagnosed on previous visit, after replacement dryer is working properly,job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Bastrop, TX 78602
Scott
Job Details: 12/15/2021
Arrived on site for right front know not turning . Found valve twisted and stuck . Replaced mani foil and used liquid leak detector on all connections . All burners are lighting and no gas leaks detected at time of service. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/15/2021
"Arrived on site for FREEZING OVER INTERIOR IN VENT LEAKING WATER UNDER THE DELI DRAWER (SAME ISSUE AGAIN). Gained access to bottom bulkhead of fridge by removing bottom shelving system and used a towel to dry all the water from underneath. Found ice built up at the drain. Inspected valve and filter to ensure all water lines were seated properly and they were. No ice build up was anywhere near the filter and valve, just the drain. Took pictures of both areas in quick pics for documentation. Partially reassembled and used customers coffee mug to run water through dispenser to check for any leaks at the valve or filter while water dispenser dispensed. No leaks detected at filter or valve. The drain must have collapsed inside the lining of the fridge due to the continued frost and water build up the customer continues to experience at the drain.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Austin, TX 78759
Justin
Job Details: 12/15/2021
Arrived on site to install previously diagnosed parts. I installed the parts and the noise was no longer present. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78702
Jacob
Job Details: 12/15/2021
Arrived onsite for unit not drying the clothes completely. Tested the unit and the unit is working as it should when cooling down and giving the end signal. Let tenant know that if the load is not big enough to hit the sensor bar within the unit then the unit will do a flash dry. Let tenant know to use the timed dry for optimal drying. No issues at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WEE510S0FS2
Near Del Valle, TX 78617
Scott
Job Details: 12/15/2021
"Arrived on site for oven not heating . Checked harness, fuse and element , all checked normal. Found oven relay sticking . Ordering control , May need panel . Call to set return.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Round Rock, TX 78664
Wesley
Job Details: 12/15/2021
Arrived onsite and found damper door failed. Replaced damper door to repair fridge cooling and,Unit is now operating as designed
We serviced a
GE RANGE
Model JGBS23DEM4BB
Near Seguin, TX 78155
Noah D
Job Details: 12/15/2021
"Arrived on site to inspect unit for a gas smell. Upon inspection found the unit worked normally and was not leaking. Tested unit and found when baking the oven gave off a weird smell from some kind of external substance burning off. No apparent debris was found, All gas parts worked normally.