"Arrived on site to replace previously diagnosed parts. Upon arrival ran load test 7 and found the basket now spins up to 820 RPM. Customer stated unit has been working as it should and is spinning the clothes out. Called tech line to document SR#7740563177, per tech line no further repair is recommended. Basket won't enter a full speed spin if it feels any extra resistance or drag. Also found drain hose was inside the drain pipe 2ft cuasing water to siphon back into the unit, creating drag and not allowing a full spin speed. Removed extra drain hose. Unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived on site to install previously diagnosed and ordered part. Formed and shaped the left and right door gaskets and installed. Unit is now operating as designed. No water leaks observed during service. W10830162

"Arrived on site to inpsect dishwasher with no power, upon further inspection, I found that the wiring at the r terminal block was loose. I reattached the wire connectors and tested the unit. The unit is now operating as designed. No water leaks observed during service No parts installed."

"Arrived on site to test unit for clothes not spinning out. Upon arrival customer stated clothes will be wet at the end of a cycle. Entered diagnostics and found multiple error codes stored for oversudsing and long drain. Ran a diagnostic cycle and found when unit entered spin it would become extremely unbalanced. Unit will need new shocks to fix issue. Also advised customer to run a couple cleaning cycles to remove any hard water or soap buildup to prevent oversudsing. Ordering parts, no parts installed, rescheduled for 01/03 per customer. ; ordrng 4 W11316766 (Shocks)s"

WDP540HAMZ4 Arrived on site for a dishwasher not washing correctly. On arrival verified issue further inspection found motor sump had failed replaced part tested product works as it's designed no water leaks visible from watersupply.

Arrived on site to test unit to test unit for unit not cleaning correctly. Test unit and unit getting plenty of water and wash motor coming on and circulating the water. Found water temp at 95 advised customer to turn hot water on at the sink to let hot water get to the unit faster. Also found filter was completely dirty also advised customer to clean filter once a month.

Arrived on site to test unit for normal button not responding. Found shorted keypad replaced console sole test unit and unit test good job complete.

"Arrived on site to inspect ice maker not producing ice. Upon further inspection, I verified good water supply and pressure from home. Ice maker is operating and calling for water however no water entering the tray. I found that the inlet was frozen from a weeping valve. I cleared the ice and replaced the valve and tested the unit, the unit is now operating as designed. No water leaks observed during service. W11455388"

"Arrived on site to install previously diagnosed and ordered part. Upon arrival, I found the unit pulled out of its space for repairs. Per previous techs diagnosis and due to the right front leveling leg being damaged during installation, I removed and replaced the roller assembly and tested and unit is operating as designed. Unit was left pulled out to allow the installation personnel to re-install the unit. No water leaks observed during service, job completed. No one available to sign for receipt as customer went back to work before repairs were completed. W10860448"

"Arrived on site to inpsect refrigerator not making ice. Upon further inspection , I attempted to run an ice maker test however the ice maker failed to run a test telling me that the ice maker has failed internally. I replaced and tested the ice maker W11700250. No water leaks observed during service. Vacant unit and no one available to sign."

"Arrived on site to inspect washer only sensing and not starting a cycle. Upon further inspection, I found that the slider magnet was separating preventing the washer from engaging the basket properly. I replaced the slider and calibrated and tested the unit. The unit is now operating as designed. No water leaks observed during service. W10734521"

MMW5530DAB Arrived on site for a oven with display issues. On arrival verified issue replaced console tested product works as it's designed. I couldn't get the serial number was not readable.

"WFE550S0LZ3 Arrived on site for a range tripping breaker. On arrival verified issue replaced parts bake,broil elements and control. Removed ground wire and preheated to 500 degrees temperature reached without tripping breaker. Rewired ground back on and preheated to 500 degrees temperature reached without tripping breaker. Checked polarity and voltage readings are correct. Recommended client to leave on for one hour and thirty minutes. Notified client if it happens again to contact home builder and whirlpool. Calling whirlpool safety # 7740525739"

Arrived on site to test unit for getting too hot. Found element was grounding to housing and keeping half of the element consistently on. Replaced faulty element(279838) and verified element is now cycling properly. Unit is now working as designed. Job complete.

Arrived on site to test unit for noise while water being dispensed. Found water filter was loose allowing for air to enter system and cause noise. Set water filter properly and noise is no longer present. No parts replaced at this time. No leaks detected. Job complete.

Arrived on site to test unit for not washing. Found no stored error codes. Unit completed multiple diagnostics cycles with no issues. Customer stated she opened lid and closed it and unit did nothing after that. Advised start button would need to be pressed again once lid is closed. Unit is working as designed at this time. No leaks detected. No parts replaced at this time. Job complete.

"Arrived on site and verified compressor was needed. Replaced compressor(W11504450), access valve(W11506635, and drier(WPW10143759). Charged system to 200psi of nitrogen. Was unable to find leak from unit using bubble solution. Vacuumed system down and charged to specs with 47g of r600a. Allowed for frost pattern to develop. Unit is now working as designed. Nobody present for signature. Job complete."

Arrived on site to replace main harness. Replaced harness test unit and unit test good. Bake element coming on and unit pre heating correctly job complete.

"Arrived on site for stopped making ice. Upon arrival test, test unit and only getting a bout half the fill of water. Removed filter and now getting correct water flow. Continued to run unit without filter to observe operation. Complete sheet of ice has formed. Recommend replacement of filter at this time. No leaks present. Job complete"

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I measured the temperature and measure 54 degrees. I verified that the fan and compressor were running however there was not a good frost pattern on the evaporator. There refrigerator has a seasoned system issue and will need a sealed system repair. I am order the compressor W11422743, access valve W11506635 and drier WPW10143759 CNOTE 2 hr. office to schedule return service. No water leaks observed during service.; ordrng 1 W11422743 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier) and 1 CNOTE (2 hr)"

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Upon arrival the customer explained that the unit will fill and drain but will not recirculate the water. I ran into diagnostics and found an F4 E3 (wash motor not running) error code. Around the answer an auto test and confirmed that the washer motor would not run. I replaced the washer motor and tested the unit again. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11613479.

Verified complaint of heating. Per previous diagnosis installed thermostat part number WP3977767. ran cycle and unit is now heating. Job complete. Installed WP3977767

"Arrived on-site to test unit for gas smell. Upon arrival, builder stated that there is a strong gas smell present during preheat cycle. Tested unit found when preheat cycle begins strong gas smell is present. Gained access to burner tube and found air shutter opened too wide. Adjusted air shutter until only 10% is open, ran a preheat cycle. Gas smell is present during initial ignition but dissipates after a minute. Unit is now running as designed, no gas leak detected, no parts installed, job complete."

"Arrived on site to follow up on ice machine that was not producing ice after recent sealed system repair. GC noticed a slow fill and recirc pump not allowing reservoir to fully fill, and the evaporator would only frost the outer ring. I replaced the valve and recirc pump to resolve the fill issues. I checked the pressure on the SS and found it consistently stuck on -12, but compressor sounds healthy. I evacuated the system and tested with 150psi nitrogen. Let the system sit for 15 mins and found no leaks at all. Vacuumed unit for 20 mins and charged to exact spec. I sat and watched the unit fully produce an ice sheet and harvest. Ice sheet is thick and full and generating normal size cubes. Unit has been consistently producing ice since I completed the repair. I noticed that the water line was dripping when I had pulled it out and was loose. I tightened the hose until it stopped dripping. I advised the customer of the dripping line and if it returns to replace the water line. At time of repair completed unit was producing full healthy ice slabs and harvesting. Pics added to SD. Unit working as designed. Parts used - W11542867, W10897719. No water leaks found."

ArrivedW1139 on site to diagnose refrigerator with no freezer light on. Examined unit and found the FC door switch had a broken plunger. Replaced door switch and verified unit working as designed. I noticed on removal of switch there was a slight crack on the liner where the switches lower edge was. This does not affect function of the unit and it is now working as designed. Parts used - W11396033.

"Arrived on site to test unit for leaking, tested unit found all components activated properly and no water ,leaking but noticed that unit is producing excessive amount of suds but customer does not has a water softer, noticed that customer is using rinse aid solution as dishwasher detergent, advised customer that that is not detergent and should only be used in the rinse aid dispenser, explained to customer on proper detergent use, and advised to run a few empty loads to remove all the excessive suds, at this time job complete, no parts installed"

"Arrived on site for refrigerator display deli display not working. Sometimes freezes in refrigerator and freezer light not working. We have a broken switch, torn refrigerator gasket and pantry ui unresponsive. Temps are 0f, 32f and deli drawer is 36f. Confirmed voltage to pantry ui with 14vdc. sensor reading out of range at board. Returning with gasket, ref motor/sensor, pantry ui, ui harness, switch, and control. Advised customer to have refrigerator empty on return. Reset for Jan 8 pm; ordrng 1 W11384469 (Freezer switch) and 1 W10846057 (Gasket)"

"Arrived on site for range tripping breaker customer did inform us that breaker has been replaced. Put unit in diagnostics and energized elements separately. All test passed heated unit to 500 degrees. Customer was instructed to allow burn off for a1 hr. If issues continue we need to order control board manufactured November 20, 2024. No parts used job completed"

"Arrived on site to test unit for humming noise, tested unit found noise coming from condenser vibrating against frame readjusted the compressor lines, noise is now gone, unit is running as designed, job complete no parts installed"

"Arrived on site for customer complaint of unit not heating, found error code f7e1 no heat error code. Ran diagnostics test cycle, found failed heating element, I replaced Element, unit tested good no leaks at time of service."

Arrived on site for customer complaint of unit not starting. Found element shorted to ground and caused the hi limit tstat to fail as well as the thermal fuse. Ordering parts. ; ordrng 1 279838 (Element)

Arrived on site for customer complaint of glass being broken. Found glass broken in multiple spots. Need inner glass pack and inner door glass. Parts are on order just havent arrived yet. I left w11600213 with customer to be used next time. ; ordrng 1 Cnote (Office to reschedule when all parts come in)

"MVW5435PW0 Arrived on site for unit fading clothes. Upon arrival, customer stated initial fill will not fill with enough water to amerce the clothes. Proceeded to check Deep fill to Max and measured 7 1/2inch from the base of the tub to the top water level. Continued to check on High and shows 5 1/4inches. No stored errors found. Called techline and spoke with TJ SR#7740550193 and stated unit is running within specs. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"WRS311SDHM08 Arrived on site to replace previously ordered parts. Upon arrival, proceeds to replace W11700250 ice maker. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

Arrived on site for console not responding. Upon inspection noticed console separating from the Ui not allowing cycles to be selected. Replaced console ran test unit is now functioning correctly and as designed to. No leaks present at the time job completed. Parts used console 11460908

"MED4500MW0 Arrived on site for unit not shutting off. Upon arrival, customer stated when unit is off, a buzzing noise occurs. Proceeded to inspect noise and found it coming from the timer. Proceeded to replace W11685947 timer. Tested unit on multiple occasions and now unit is functioning as designed."

"WTW5057LW0 Arrived on site for unit making screeching noise. Upon arrival, ran spin test and noise was present. Proceeded to replace W11449840 gearcase. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

Arrived on site to replace pre diagnosed control failure. Replaced control and ran test. Unit is now operating correctly and heating as designed job complete.Parts used control 10739349

Arrived on site for dishwasher pod not dissolving and reimagining inside after wash. After running a cycle test found the water supply to the unit was not in the open position allowing water to the unit. Turned water supply on and tested unit. Dishwasher is now working properly and as designed to. No parts used job completed

"Arrived on site for washer locking and then unlocking. Doesnt start a cycle. Customer says it also stopped in the middle and didnt drain. Diagnostics shows f3e2, f6e1, f9e1. Cleared codes. Unit completed Diagnostics with no issue. Suspect unit was not properly reset after repair. Accessed control,and blew through pressure hose to ensure it was clear. Ran recalibration cycle. Reset power for 30 sec. Tested with clothes. Working as designed. Explained soap usage and loading. Call complete."

"Arrived on site to inspect microwave with dent in door. Upon further inspection. I found that there was a dent on the bottom part of the door, I replaced the door. The unit is operating as designed. W11173813 builder not present to sign. Job complete"

Arrived on site for dryer needing the console. Replaced console as per previous tech. Tested and found dryer getting over heated as unit is not pushing out air. Will need to have vent cleaned professionally. Call complete.m

"Arrived on site to inspect refrigerator with LED lights out. Upon further inspection, I found that the freezer led failed causing the top LEDs to go out. I replaced the led in the freezer and all lights are operating as designed now. No water leaks observed during service. W11683243"

On arrival verified complaint of unit runs but drum does not spin. On inspection found broken belt. Installed repair kit and verified unit function. Unit is now heating correctly and running job complete. Installed 4392065

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the broken temp switch and tested. Unit is operating as designed. No water leaks observed during service, job completed. WPW10285518"

Arrived onsite for washer not filling with enough water. I ran a test cycle and found the water filling up as designed. Customer stated when there are clothes inside it does not fill enough. I found good water pressure from fill. I changed the control as the control is not sensing the weight in the basket correctly causing a lack of water fill. I calibrated the machine. No water leaks present at time of service. Call com9lete. Installed W11607637 CNTRL-ELEC.

Arrived on site to test unit for unit not maintaining temp once it pre heats. Test unit and found oven igniting right away like it should. Checked board and found F1 error control failure. Once the unit pre heats and released heat from vent the control board over heats and shorts out. Also found unit sensor reading high at room temp. Will replace board and sensor on return visit. Ordering control board ; ordrng 1 WPW10312660 (Control board)

WTW4815EW1 Arrived on site from previous tech to install part#w10772621 tested product works as it's designed no water leaks visible from watersupply.

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the knockout plug had been removed from the disposal. I found water droplets in the dishwasher on the inner door panel, tub sides and bottom of tub (photos) which is normal for this model. I placed the unit in diagnostics showing no error codes and tested and unit operated as designed and drained the water out of the unit. This unit is operating per manufacturer specifications/design. No water leaks observed during service, job completed. No one available to sign for receipt/vacant new build. No parts installed."

Arrived onsite for washer out of balance. I found the tubing to be broken off and the gearcase shaft to move up and down when pulling on the basket. Gearcase and tubing will need to be replaced. Tub appears to be in good condition. There was pre existing damage to the floor when arrived. Snapped photos. Will need to order WPW10531289 Ring tub to continue with repair. Office TO RS.; ordrng 1 WPW10531289 (Ring Tub)

"Arrived onsite for complaint of not heating. Found customer concerned with temp not reaching or maintaining set temp. Tested unit and found cycling and maintaining temp within 25 degrees of set temp. Advised customer on calibration. Due to regional concerns over nuisance tripping, performed hi heat burn off and checks according to service pointer W11490386. Voltage and polarity are correct and was able to successfully burn off at 500f and restore the neutral without any tripping. No parts replaced."

Arrived on site for continued noise issues. Found noise coming from lower switch box. Re adjusted switch box and reinstalled front grill. Unit is now operating a lot quieter. The noises from fans and compressor are normal. Job complete. No parts used; ordrng 1 W11359433 (Switch box assembly)

Arrived on site for refrigerator making a loud noise. Ran diagnostics and found very low tone whistle sound. Removed back pane. Noise is vibration from condenser line coming off compressor. Added sound pads. Noise gone. Sounds normal now. Call complete. ; used 1 W11113654 (Pad) from stock

Arrived on site to inspect dryer taking multiple times to dry . Upon further inspection I ran an airflow test and the test result came back as poor airflow. I placed the unit into diagnostic and observed F3E3. I gained access to the control and checked the inlet thermistor and it tested in spec. I checked incoming voltage and voltage under load. Voltage tested good. I cleared the code. At this time the vents would need to be addressed by maintenance as it can cause a number of issues with the dryer. No parts installed.

Arrived on site to inspect refrigerator with RC light now coming on. Upon further inspection I found that the door switch was broken. I replaced the door switch and tested the unit. The unit is now operating as designed. No water leaks observed during service. W11123941

On arrival verified complaint of intermittent console controls. Customer states sometimes they start button will not activate. Power cycling by unplugging at the outlet. Will sometimes fix the issue. Replaced main control for intermittent console control as it is one assembly. Verified unit is now functioning correctly. Job complete installed w11637583

"Arrived onsite and found unit operating with failed heating. Found bad magnetron. Repaired by replacing the mag cap and diode. Advised customer on repair. All checks good. W10754299, W11256462, W10850446"

Arrived onsite for an f7e1 tachometer error and found capacitor failed and not motor rotation as a result. Replaced the capacitor and the actuator and cleared error code. Unit is now operating as designed. All checks good. W11395618 and W11481722

Arrived onsite and found unit operating with failed drain function and found unit drain harness micro fracture. Merely shifting the tub weight activated the drain. Replaced the lower harness to repair carefully reinforcing the drain harness against excessive vibration.

"Arrived on site to test unit for not heating, customer stated that she was doing a cleaning cycle and unit tripped breaker, after they reset it,it would not get hot, tested unit found shorted TOD replaced part from truck stock WP4449751, unit is now running as designed job complete installed WP4449751"

"Arrived on site to test unit for light randomly shutting off and dispenser functions not working, tested, unit found everything is operating properly, inspected wires for any loose connections, everything looks good, no stored errors in the system, all fans are running good and unit does not have any noticeable defrost issues, called tech line to diagnose further, per tech line if issues return then they want us to replace UI, control and power supply board SR#7740553819, at this time job complete, no parts installed"

Arrived on site to test unit for little to no ice production. Found ice bin partially full on arrival. All components tested good in diagnostics. Allowed unit to naturally create ice sheet and released from evap plate properly. Called Techline and no parts recommended at this time. Advised customer to monitor. No parts replaced at this time. SR#7739772421

Arrived on site to test unit for shaking and unit moving across the room. Found error f0e1(load detected during wash cycle). Replaced shock absorbers(W11316766) and completed diagnostics with no issues. Unit is now working as designed. No leaks detected. Advised customer on wash cycles. Job complete.

Arrived on site to test unit for not washing properly and wet clothes at the end of wash cycles. Found errors F5E3(lid unlock failure) and F3E2(lid lock failure). Verified lid lock is not always engaging. Recommending latch and control. Scheduled for 12/23. No parts replaced at this time. ; ordrng 1 W11307244 (Lid lock)

Range is in apt#801. Arrived on site to test unit for oven not heating. Found control receiving power but not responding. Replaced control(W11594187) and heated unit up to 350? with no issues. Unit is now working as designed. Job complete.

"Arrived on site and verified compressor not running properly. Replaced water inlet water valve(W10897719), compressor(W11735041), access valve(W11506635), and drier(W10843121). Charged system with 200psi of nitrogen and found no signs of any refrigerant leaks. Vacuumed system and charged to specs with 6.2oz of r134a. Allowed for full ice sheet to form and release onto cutting grid. Unit is now working as designed. No leaks detected. Job complete."

"Arrived on site for no cool. Removed evaporator cover no dye or traces of leak,removed compressor cover found dye on manufacture weld joint from port to compressor shell,diagnosed a defective compressor. Installed a new compressor vacuumed system down unit kept vacuum recharged system to manufacture spec checked low side pressure good checked frost pattern good. W10233960"

"Arrived on site. Found gap on left side corner of gasket to cabinet also found large gaps between liner and cabinet,added adhesive to gaps,remolded corner edge of gasket. Wp482338"

Arrived on site to drop off snack pan that was ordered. Handed box to customer at door. Job complete. Please collect from c.c on file

"Arrived on site. Found large gap between gasket and cabinet,found gasket not fully inserted to door channel,reinstalled gasket,remolded gasket checked seal gasket sealing correctly to cabinet. W10841140"

"Arrived on site for water leaking. Found ice and water build up under drawer assembly,removed drawer assembly and evap cover found drain frozen over and broken clip on evap thermistor,defrosted drain checked water flow good,replaced cover assembly changed defrost setting to basic. W11610999"

"Arrived on site for water leaking. Removed deli drawer found ice in drain and ice slab under drawer assembly,found defective fresh food door seal,ordering a new cover assembly that includes thermistors and door gasket. ; ordrng 1 W10917313 (Gasket), used 1 W11395558 (Evap cover) from stock"

"Arrived on site for no ice. Ran diagnostic icemaker not running,removed housing installed by pass wire icemaker ran through a harvest,found bucket switch not fully engaging with harness,modified wire harness to switch reassembled tested icemaker passed harvest ran fill test passed."

"Arrived on site for no cool in fresh food section and flickering lights. Defective back upper left led module,no air flow entering fresh food,found evaporator incased in ice,ran bimetal test reading open,defrosted evaporator replaced fan assembly that includes bimetal,replaced defective led. Ran fan test,passed all leds working as designed. W11601310,w11224591; used 1 W11601310 (Module) from stock"

"Arrived on site for refrigerator needing sealed system repair. On arrival reconfirmed issue and recovered charge, installed wpw10143759 uv drier, w11506635 access valve, w11547313 compressor, pulled vac, then recharged system with 5g of r600. Found unit working as designed and Inform3d customer to allow 24 hrs to stabilize temps. Call complete"

Arrived on site for refrigerator that is not dispensing water or ice and has a broken piece in the refrigerator. Inspected unit and work area. I tested the water feature and found no water coming from the dispenser. I checked behind the unit and found that the water supply had been turned on. I removed the filter and tested the unit. I found the unit working and operating as designed. I asked the customer if they replace their filter anytime recently and the customer advised that she has never replaced the filter. I did advise her that her filter is out and she will need a new filter to fix the ice and water supply. The customer showed me that the refrigerator door switch was broken and would not illuminate in the refrigerator section unless if the freezer door was opened. Ordering the door switch and rescheduled the customer to 12/20. No parts were installed.; ordrng 1 W11123941 (RC Door switch)

"Arrived on site to test unit for loose console panel. Removed cooktop to get to panel screw, found loose left side screw. Tightened screw test unit and unit test good. Checked average temp of unit for the oven and unit test good at average temp of 357? when set to 350? job complete. New build no one here to sign"

Arrived on site to test unit for unit leaking. Test unit and found unit still over sudsing causing the unit leak. Advised customer to run unit without soap a few times to let the unit dissolve the soap. Took new pictures of unit leaking suds and how the unit is full of suds. Job complete.

"Arrived on site for range getting to hot at the top front of the oven top around front of cooktop panel (pic of area of concern in sd). I did find part of the front left door gasket not mounted correctly and reset it in place then set unit to 350 and tested unit for 40 minutes, found after that time that front panel was between 90-100 degrees, reported findings to techline under sr#7740552852 and 7740507453 safety team. Found unit is working as designed and per techline front panel above door on cooktop has no limiting factor in how hot it can get due to it being on the cooktop/part of the door ventilation. Unit works as designed but whirlpool safety stated they would reach out to customer er for further assistance. No parts installed Call complete"

"Arrived on site for for dryer not starting cycles once start button was activated. On arrival confirmed failure and found thermal fuse w10909685 broken. Found element wasnt grounded but it did have a Gnarly warp to the coil shield of element and I replaced it with wp3387747. Tested dryer and found it working as designed but also found a clog in venting of home and instructed customer on how to remove and clear the clog before using dryer again to insure it can get proper airflow exiting unit, call complete"

"Arrived on site for refrigerator needing valve wpw10341329, w11658802 ice maker, w10846057 gasket. On arrival installed parts and tested ice maker and dispenser and found no leaks. Found gasket sealing and informed customer to give unit 48hrs to fill ice bin. Call complete"

"Arrived on site for washer not completing cycles. On arrival confirmed issue and found slider broken, valve on fabric and cold side not letting in enough water, as well as drain pump failing, replaced w10734521 slider, w11165546 valve, and w10876600 pump and then tested unit. Found no leaks and washer working as designed. Call complete"

Arrived on site for dryer making a loud noise during cycles. On further inspection I found the blower wheel broken as well as idler pulley stuck. Replaced repair kit 432067 and blower wheel wp697772. Tested dryer and found it working as designed. Call complete

"Arrived on site. Found ice cube getting stuck in icemaker housing,replaced icemaker adjusted fill setting,powered unit on icemaker ran through a cycle and filled with water. W11548540"

"Arrived on site for washer needing w11627516 ui, w11260238 rotor, w10734521 slider, w10754448 clutch, w11195971 stator, and w11627517 control. On installed parts then tested unit and found washer working as designed with no leaks. Call complete"

Arrived onsite and replaced latch but found part was defective during testing lock mechanism loose and disengaged inside housing. Ordering latch again to resolve. W11670519 installed and marked defective; ordrng 1 W11670519 (Latch)

"Arrived onsite to unit 2308 and repaired cosmetic damage to fridge dent in right door by replacing right fresh food door and nameplate. All checks good. LW10913407, W11223753"

Arrived onsite for sensor dry functions ending cycle prematurely and found over 30 foot duct in use and also dryer sheets in regular use. Advised customer that ducts exceeding 8 ft of pressure can cause disruptions in sensor functions and that it would be necessary to use the timed dry feature to regulate efficiency. All else checks good. No parts used

Arrived onsite and tested unit for not drying the dishes. Tested heater continuity. 28ohms. Tested heater circuit thermal fuse to be good. Tested heater function in diagnostics step 6 and pulled 6amps on the heater supply wire. Unit is supplying power and heating as designed. Advised customer on findings and on diagnostics reset. Advised customer on best use and care principles to optimize drying performance. All checks good. No parts.

"Arrived onsite for gearcase and related parts replacement. Wash tower was still unable to be conventionally removed so removed it in pieces and cut the plate nut off, after this I removed the gearcase and all underside parts and replaced the gearcase, cam, motor, actuator, capacitor and belt. Replaced wash tower and secured bolt with blue loctite. Ran factory calibration and proceeded to test by starting a normal cycle. All system pass checks. No leaks and unit installed properly and leveled for use. W11026785, W11395618, W11481722, WPW10006384, W10721967, W11449840 and W11550891"

Arrived on site for a cooktop that is overheating. Inspected unit and work area. The customer advised that his right front burner seem to be overheating at one point and would not stop glowing red. He advised that he turned off the element and has not used it since. I tested the unit on a low heat setting and found the unit overheating indicating an issue with the infinite switch. I replaced the Internet switch and tested the unit. I found the unit working and operating as designs. Call complete. WP3149400.

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer stated that they have had two instances where temperatures in the freezer section were getting into the 30?F areas and the refrigerator has climbed in temperature to. She advised that if she leaves it long enough, it will correct itself, but she has had two instances where it stopped cooling and keeping temperatures down where they should be. Upon entry, I found the refrigerator and freezer temperature is at 33?F and 0?F. I gained access to the compressor area and found the compressor was not overheating. I ran the unit through diagnostics and found all components working and operating as designed. The customer stated that she was unaware as to what was going on with the unit prior to when it was not cooling as the unit is really quiet. She didnt know if she had left the freezer door opened or not but wanted to make sure the unit was working properly. I checked the freezer evaporator and did not find any evidence of any defrost issues of any kind. I went ahead and replaced the main control and tested the unit. I found the unit working and operating as designed. Call complete. WPW10317076."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I want to replace the first filter extension and a the first filter extension was defective. I used another one to seal off the gaps and tested the unit. I found the unit working and operating as designed and found no water leaking from the fill tube when it went to fill with water. Call complete. WPW10496649(2).

"Arrived on site to follow up on washer that was not running / powering on. Issues appeared to be related to harnesses and DC load. I replaced the UI harness, upper Harness, door latch, pressure switch and filter. Tested with just console on, and unit powered on. Once powered on I started adding items back to the control. I confirmed all harnesses reinstalled and tested unit. Verified everything working as designed. No water leaks found. Parts used W11316771, W11316253, W11565030, W11316246, W11316252."

"Arrived on site to follow up on washer making noise when in use. I ran the unit and heard an obvious clacking coming from the bottom end in both agitation and spin. I checked the bottom end and found gearcase oil splattered on the walls and on the stator. I removed and replaced the gearcase, rotor (due to scrapes in the teeth), and the clutch for allowing the slider to tick. Tested unit and found noise gone. Once a regular cycle started, unit started leaking out the bottom above the gearcase due to tub unnoticeably cracking during the process. Ordering tub and new Gearcase to resolve. Parts used - W10754448, W10915701, W11449841. ; ordrng 1 W11449841 (Gearcase) and 1 W11219115 (Tub)"

"MVW5435PW0 Arrived on site for unit shaking. Upon arrival, checked errors and found no stored error codes. Suspension is good. Ran overall diagnostics and found no issues. Unit is leveled. Ran consumer cycle and passed with no issues. Advised customer to pause unit and re distribute clothes when tub goes off balance. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"WTW4850HW3 Arrived on site for unit not filling. Upon arrival, ran diagnostics and passed with no issues. No error codes stored. Customer stated unit is not filling up enough when trying to wash a full size load. Advised customer to use Whites setting. Showed customer difference between Normal and Whites. Customer agreed. Unit is functioning as designed. No water leaks detected at this time. No parts needed."

"NTW4516FW4 Arrived on site for unit grabbing and snagging clothes. Upon arrival, customer showed clothing item got caught underneath agitator and started grabbing and snagging the item. Inspected agitator, tub hub and gearcase shaft and all components are tight and checks out good. Called techline and spoke with Brandon SR#7740556200 and stated unit is functioning as designed. No water leaks detected at this time. No parts needed."

"WTW4850HW3 Unit 1303. Arrived on site for unit making loud noise. Upon arrival, found cam teeth shaved causing gears to rub. Proceeded to replace W10721967 splutch assy and W11481722 actuator. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

Arrived on site to test unit for unit tripping breaker. Test unit and turned oven on and it started to pre heat. Turned oven off and the display glitched and turn on and off. Hit cancel button again with out turning the oven on and the unit tripped the breaker. Turn breaker back on and just hit the cancel button and it tripped again. Replaced control board pre heated unit to 350? and unit pre heated correctly with no problems. Turned oven off by hitting cancel and unit did not tripped job complete.