We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Waco, TX 76710
Jonathan M
Job Details:
11/15/2022
"Arrived on site for a wash machine that will not complete cycles. Inspected unit and work area. Did confirm the customers complaint and ran the unit through . Found an F8 E1 (low/no water detected during fill) and F5 E2 (lid lock fault) error codes. Ran the unit through an auto test and found the valves working as designed but the latch assembly not locking the lid. Found the lid attempting to lock over and over but would not actually lock the lid. ordrng 1 W11307244 (Latch)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78737
Kevin
Job Details:
11/15/2022
"Arrived on site and inspected microwave/oven combo and found saved error code F1E5, Customer is experiencing this intermittently and also door not register as closed. Microwave cavity light is also out. Spoke with tech line and they confirmed that right hand side switch is likely the cause of both experiences. ordrng 1 W11325604 (Inverter) and 1 W10886919 (Lamp) and 1 W11238401 (Transformer)"
We serviced a
LG REFRIGERATOR
Model LMWS27626S/00
Near Salado, TX 76571
Gerry C
Job Details:
11/15/2022
"Arrive to inspect no water issue. I found the unit with very low water flow and inspection of the supply line showed microbial growth that I attempted to flush completely. I advised the CX that they may want to contact a water professional to further flush the system. After the flushing, the water flow increased marginally, denoting plugging of the valve system.
We serviced a
WHIRLPOOL COOKTOP
Model KGCC566RBL05
Near West Lake Hills, TX 78746
David S
Job Details:
11/15/2022
"Arrived on site for kitchen aid cooktop leaking gas. I inspected the unit and work area. I turned the gas back on and tested the burners, they are all working. I let the cooktop sit off for a while and could smell gas coming from the right rear burner cap. There was no gas coming from the other burners while turned off.ordrng 1 WP8286560 (Right rear gas valve)"
We serviced a
WHIRLPOOL FRIDGE
Model n/a
Near Austin, TX 78705
Matthew
Job Details:
11/15/2022
Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Opened freezer door and found evaporator covered in ice. Unit is having defrost issues. Ran and in test 4 showed defrost sensor OL. Ran evap fan test and was functioning. Ran forced defrost and unit seemed to be energized. Did not hear the sizzle but ice was defrosting. Ordering wire harness for open defrost sensor and control. Also ordering heater. Unit will need to be completely defrosted to inspect internal components. Office to reschedule. ordrng 1 W11545823 (Harness) and 1 W11449482 (Control) and 1 WP2323198 (Defrost heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Liberty Hill, TX 78642
Maurice R
Job Details:
11/15/2022
Arrived onsite for dishwasher buttons are not responding. On inspection was trying to but the unit into mode and the buttons were not responding. It took 4 to 5 times for it to respond ordering UI housing W11368911. CX was concern that the unit was not drying the dish. Informed CX that rinse aid has to be used in the unit to help with drying.No water leaks detected during service.; ordrng 1 W11367678 (Panel UI) and 1 W11368911 (UI housing) and 1 W10518394 (Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78628
Lou
Job Details:
11/15/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the UI missing digits and the FC ice maker leaking, I removed and replaced the UI and ice maker and cycled power to reset controls. Ice maker harvested and filled with water as designed. Customer is waiting on the RC ice maker to arrive at which time our office will contact the customer to schedule service. No water leaks observed during service.; O-emld tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Austin, TX 78758
Vincent
Job Details:
11/15/2022
"Arrived on site for microwave combo, inspected unit and work area. Error code F8E0 low speed fan. Tested unit in and found low speed not ramping up correctly. Im ordering the control and blower and returning with microwave manager. Office to reschedule when all parts are available. ; ordrng 1 W11598119 (Blower) and 1 W11261167 (Control) and 1 W11325603 (Microwave appliance manager)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78738
Luis
Job Details:
11/15/2022
"Arrived on site for no ice. Ran icemaker passed and filled with water,found defective ice container,appears container not fully engaging switch ordering new container ; ordrng 1 W11244434 (Ice container)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Manor, TX 78653
Wesley
Job Details:
11/15/2022
Arrived onsite and found unit operating properly save the left side stop had come loose but was not brown. Reinstalled the stop properly taking care to show the procedure to customer. Ordering the non removable stops D2C only. ; ordrng 2 WP8565925 (Stop)s
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Austin, TX 78723
Matthew
Job Details:
11/15/2022
"Arrived onsite for complaints of unit making noise. Upon arrival inspected unit. Inspected unit and found unit is cooling properly. Ran checks and all components are functioning properly. Found complaint was on compressor humming. Due to unit operating as designed called tech line for assistance. Spoke to Rob, provided SR#7735059049. Tech concluded that unit appears to be operating as designed and that compressor is normal operating noise. Tech escalated call. Tech will have a response Thursday on any procedure to move forward if any. Pending tech response.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Austin, TX 78727
Vincent
Job Details:
11/15/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint unit would not dispense water at times. At arrival I took temps and RC 26? FC 0? Refrigerator was dispensing water when I tested but seems like its the reservoir is freezing at times. I called techline and spoke to Travis w10684392 and suggested to order 3 foam seal SR#7735058071 and install them around the gaps on the reservoir area. No leaks where observed during service. CX would like last call of the day on 11/21/22; ordrng 3 W11573592 (Seal)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78738
Luis
Job Details:
11/15/2022
Arrived on site. Installed new door removed upper section of protective film found damage on new door under film ordering another door. Tested icemaker icemaker working as designed. ; ordrng 1 LW10771436 (Fresh food door)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near New Braunfels, TX 78130
Andrey
Job Details:
11/15/2022
"Arrived on site to test unit for erratic controls, removed back panel to inspect harness and found L1 connection shorted in junction, need new harness, terminal block and power cord to fix issue, ordering parts will need 2 hours on return visit, office to reschedule ; ordrng 1 WPW10245259 (Terminal block) and 1 W11134659 (Main harness) and 1 Pt400 (Power cord)"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near New Braunfels, TX 78132
Andrew
Job Details:
11/15/2022
"Arrived on site to test unit for lid broken and latch not locking. Found broken lid was preventing lack from engaging properly. Replaced lid, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78753
Wesley
Job Details:
11/15/2022
Arrived onsite and found unit operating with failed latch. Ordering latch to repair. Advised customer on findings. ; ordrng 1 W11513248 (Latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Seguin, TX 78155
Andrey
Job Details:
11/15/2022
"Arrived on site to test unit for no ice production, tested unit found RC ice maker with a E5 error code, thermistor out of range, need to replace ice maker to fix issue, ordering ice maker, emitter, receiving board and fill tube heater to ensure completion office to reschedule ; ordrng 1 W11579560 (RC ice maker) and 1 W10898445 (Receiver board) and 1 W10870822 (Emitter board) and 1 W11087201 (Fill tube heater)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Leander, TX 78641
Maurice R
Job Details:
11/15/2022
"Arrived onsite for F3E0 error. On inspection checked the oven sensor and it was good, all the rest of the components tested good. I ordered the contrl board. If you power down in backup it will allow to select bake and it will pre heat for 2 to 3 minutes before the error comes backup.; ordrng 1 W11567368 (Control board)"
We serviced a
MAYTAG. DRYER
Model MED8630HW2
Near Lakeway, TX 78734
Kevin
Job Details:
11/15/2022
Arrived on site and found customer is experiencing a rhythmic thumping sound when dryer is running. Found drum is making contact with right hand side cabinet wall. Right hand side panel is not dented inward but as dryer spins drum seam is making contact. Will bring back a new drum to correct issue.; ordrng 1 W10541657 (Drum)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near New Braunfels, TX 78132
Andrew
Job Details:
11/15/2022
Arrived on site to inspect unit for missing parts. Found third level tube and manifold parts missing. Office to reschedule. ; ordrng 1 W11175556 (Manifold) and 1 W11324430 (Manifold) and 1 W11175552 (Feed tube) and 1 W11324432 (Manifold)
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ1
Near Liberty Hill, TX 78642
Maurice R
Job Details:
11/15/2022
Arrived onsite for oven door not seating. On inspection the left upper door is not closing all the way. Installed a new hinge and it did not fix the issue going to order the receiver for the hinge. No gas leaks detected during service. ; ordrng 1 W10647259 (Receiver hinge)
We serviced a
WHIRLPOOL OVEN
Model KOCE900HSS02
Near Austin, TX 78732
Paul
Job Details:
11/15/2022
Arrived onsite for a wall oven with the control freezing and not responding when a mode is selected. The customer stated that could come back later and try it and it would respond correctly. I checked for stored error codes and found none. The unit is connected to WiFi and has all the updates downloaded. The customer stated the display would be lit the entire time this would happen. All connections and voltages are good. The console will need to be replaced. Ordering W11396218 console. Office to RS.; ordrng 1 W11396218 (Console)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Jarrell, TX 76537
Gerry C
Job Details:
11/15/2022
"WFE550S0HZ1 Arrived to inspect heating issue at left front burner. I found the unit would not heat unless the left rear was activated and it would short cycle. The L1 connection at the connector was not fully inserted ns after correcting, the unit heated. Further testing revealed the Cooktop On indicator would flash and come and go with different positions of the FL infinite switch. Office to order part WPW10434452 and contact the CX to arrange return service. ; ordrng 1 WPW10434452 (FL Infinite Switch)"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS3
Near Pflugerville, TX 78660
Kimo
Job Details:
11/15/2022
Arrived onsite for a oven with a broken door handle. Upon inspection I found that the trim was broken. I am ordering 1x door handle assembly. Office to reschedule. ; ordrng 1 W11449263 (HNDLE-DOOR)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Pflugerville, TX 78660
Kimo
Job Details:
11/15/2022
Arrived onsite for range with the front left burner not working. Upon inspection I found that the switch was burnt out. I replaced the switch and tested unit and found unit operating as designed. Upon further inspection I found that the unit had a broken glide on the bottom drawer. I am ordering 1x glide. Office to reschedule.; ordrng 1 W10807828 (GLIDE-DRWR)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Waco, TX 76712
Jonathan M
Job Details:
11/15/2022
Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. The customer advised that the unit makes a loud buzzing sound and then makes a clicking sound repeatedly. Advise that the fans run inside of the refrigerator but that the unit does not cool. Plugged in the refrigerator and found the unit pulling 7.4 A before shutting down within 10 seconds. This would indicate a failed compressor. Ordering all sealed system components and the office will need to contact the customer about a return date due to limited parts availability. Please schedule service for three hours.; ordrng 1 W11574734 (Compressor) and 1 R600KIT (R600KIT) and 1 NITROGEN (NITROGEN) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near San Marcos, TX 78666
Leonardo
Job Details:
11/15/2022
Arrived on site to test unit for cooking light not turning off. Test unit and found bad control board not opening relay. Ordering new board office to reschedule ; ordrng 1 W11552018 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QTS03
Near Dripping Springs, TX 78620
Luis
Job Details:
11/15/2022
"Arrived on site for cooling complaint. Removed evaporator cover found ice ball on inlet of evaporator and traces of uv dye,part is no longer covered by manufacture warranty
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Austin, TX 78701
Matthew
Job Details:
11/15/2022
"Arrived onsite for washer leaking. Upon arrival found unit in second floor storage unit. Customer stated unit flooded apartment on first use. Inspected unit and found tub was cracked underneath, took pic. Will need tub replaced. Ordering tub as well as 2MAN 2 hr tub job. Office to reschedule ; ordrng 1 W11460604 (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Marion, TX 78124
Andrew
Job Details:
11/15/2022
"Arrived on site to test unit for no ice production. Found no stored error codes. Ice maker responding properly. Found full tube was obstructed. Replaced heater, unit working as designed. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Georgetown, TX 78633
Lou
Job Details:
11/15/2022
"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that with the RC section set at 37 degrees (manufacturer recommendation), the fresh foods section is getting colder and their sodas are exploding. I found the customers thermometer reading approximately 28 degrees on the top shelf. I gained access to the fresh foods thermistor located behind the light assembly at the top of the fresh food section and tested k ohms. I found the thermistor reading 2.840 kohms which indicates that its approximately 75 degrees in the fresh foods section. I demonstrated to the customer by having them hold the old thermistor which is cold and the new thermistor which is at room temp and then checked ohms reading again and they should almost identical readings. I replaced the old thermistor with the new part and placed the unit in a long defrost. Cycled power to the unit to reset controls. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Round Rock, TX 78681
Paul
Job Details:
11/15/2022
Arrived onsite for a washer that is not filling. I tested loads and found the cold water valve not filling. I removed the console and found the blue wire had burned and broke at the connector. I took a pic. I cut the white wires off the connector and put some temporary terminals on the wires until we can return with a new drawer so the customer would be able to use the unit. Ordering W11400157 drawer. Office to RS.; ordrng 1 W11400157 (Drawer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78727
Vincent
Job Details:
11/15/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint RC to cold. Took temps RC 37? FC 04? temps where set to recommended. Unit is cooling to specs, found right door gasket ripped. ordrng 1 W10830274 (Gasket)"
We serviced a
JENN-AIR WINE COOLER
Model JUWFL242HL01
Near Austin, TX 78704
Luis
Job Details:
11/15/2022
Arrived on site for no cool. Power cycled unit found unit not powering on fans or compressor ordering control also found defective shelf. Ordering controls and shelf customer will need to have unit removed from enclosure on return visit. ; ordrng 1 W11376137 (Main control) and 1 W11360589 (Control box) and 1 W11359429 (Shelf)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78703
David S
Job Details:
11/15/2022
"Arrived on site for fridge not cooling properly. I inspected the unit and work area. I found the freezer at 20 degrees. I found the evaporator cover full of ice. I entered and found the bi metal is open even when encased in ice. I forced the unit through defrost and it went through but the heating element didnt activate because of the bimetal being open. I gained access to the evaporator and tested the heating element, it tested good. I replaced the evaporator harness. I reassembled the unit and tested it. It is now working as designed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78705
Matthew
Job Details:
11/15/2022
"Arrived onsite for dryer not starting cycle. Upon arrival inspected unit. Found unit does power on. When start is pressed the unit clicks. This indicates possible belt failure. No error codes present. Unit was last minute add on and customer was doing laundry. Unit. Is tucked in a closet. Will need maintenance to make accessible. Ordering Belt, control, motor, heating element and fuse. Office to reschedule. Office to run cc on file; ordrng 1 661570V (Belt) and 1 W11234001 (Motor) and 1 W11327190 (Blower wheel) and 1 WP3387747 (Heating element) and 1 W10909685 (Fuse) and 1 280148 (Cuttoff) and 1 WP8557403 (High lomit) and 1 W11402102 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Leander, TX 78641
Paul
Job Details:
11/15/2022
Arrived onsite for a refrigerator to replace previous diagnosed parts. I installed a start device from truck stock and tested the refrigerator. The compressor started then dropped to .94 amps and is working as designed
We serviced a
GE REFRIGERATOR
Model GNE25JSKCFSS
Near Jarrell, TX 76537
Gerry C
Job Details:
11/15/2022
"GNE25JSKCFSS Arrived to inspect ice in FC. I found the left slide retractor was not engaging and pulling the door shut as designed. I was able to correct the issue and lubricate all the slides, causing the door to operate as designed. The unit had a considerable top-forward lean and the leveling legs were able to correct as well. I found no other issues with the unit. Operational test good, no leaks observed during service.
We serviced a
SAMSUNG OVEN
Model NE58F9500SS
Near Taylor, TX 76574
Cliff
Job Details:
11/15/2022
Arrived on site to diagnose a range with a burner not regulating temperature. Found rf infinite switch failed and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2312TF0
Near Georgetown, TX 78626
Cliff
Job Details:
11/15/2022
Arrived on site to diagnose a refrigerator with cooling inconsistencies. Tested all parts and components and found no failures to unit at this time and temperature is correct at time of service. Advised customer on findings and no further repairs needed. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Round Rock, TX 78664
Kimo
Job Details:
11/15/2022
Arrived onsite for dishwasher with a broken upper rack. Upon inspection I found that the rack adjusters and the stops were broken. I installed new adjusters and stops and tested unit and found unit operating as designed job complete
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Marion, TX 78124
Andrew
Job Details:
11/15/2022
"Arrived on site to test unit for no power. Found console unresponsive. Verified console receiving proper voltage. Replaced console, unit now working as designed. No leaks detected.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78751
Vincent
Job Details:
11/15/2022
"Arrived on site for refrigerator, inspected unit and wok area. CX complaint was all LEDS where out. I tested the modules and found two out, service pointer S-code S84638 covers the cost of 12 replacement lights. Replaced all ant tested. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Georgetown, TX 78628
Lou
Job Details:
11/15/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the clutch and slider failures, I removed and replaced both parts and calibrated the unit. Tested in and unit is operating as designed. I retested and demonstrated for the customer as well No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS02
Near Cedar Park, TX 78613
Paul
Job Details:
11/15/2022
Arrived onsite for a wall oven that is over heating and the floor and lower drawer handle gets very hot when using the oven. I explained to the CX how the unit vents and that hot air would blow out of the bottom and the vent directs the air flow to the floor. The lower drawer has a chrome handle and I explained that it could become very warm when the oven is in use. I showed the CX that the bottom of the cabinet under the oven has a large cutout and explained that this should be a solid bottom. I explained that this can cause hot air to get trapped in the drawer and cause the TOD to open when running a self clean cycle. I tested the unit at 350 degrees and found the oven cycling between 337-363 degrees leaving it with a 350 degree average temp. The CX stated the unit has not been burning product. At this time the unit is working as designed. I removed the vent per the customers request so the hot air would blow out instead of down at the floor. I called techline and spoke with Robert SR# 7735055199
We serviced a
KITCHENAID REFRIGERATOR
Model KFC022EVBL1
Near Florence, TX 76527
Gerry C
Job Details:
11/15/2022
"Arrived to inspect no cool. I found the compressor would attempt to run for a few seconds and then the start device could be heard clicking off. Amp draw was a pretty steady 12 amps until disengagement. I tested a temporary start device and the unit started and ran, drawing a low of 1.3 amps initially and then climbing to 1.5 amps, which is reasonable for the temperature of the unit. I replace the start device and re-tested and the unit operated and cooled as designed. No leaks observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Lakeway, TX 78734
Luis
Job Details:
11/15/2022
"Arrived on site for no ice. Removed icemaker found no damage to fill tube heater wires,reinstalled icemaker ran fans passed,ran ice box thermistor passed,ran harvest test passed,ran fill test passed. All /// test passed for icemaker. Turned on max ice,informed customer to let unit run and call back if no ice in 24hrs.
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Round Rock, TX 78665
Wesley
Job Details:
11/15/2022
"Arrived onsite and found unit operating with with no heat, verified problem is failed heater coil. Completed repair and advised customer on findings.
We serviced a
GE WASHER
Model GUD27ESSJ1WW
Near Austin, TX 78704
Matthew
Job Details:
11/15/2022
Arrived onsite for washer not completing cycle. Upon arrival inspected unit. Found latch intermittences. This will cause the unit not to go into spin leaving water in the tub and cloths wet. Replaced lock. Tested unit and unit is functioning properly. Job complete . Office to run cc on file
We serviced a
JENN-AIR MICROWAVE
Model JMW2427WS00
Near Austin, TX 78759
David S
Job Details:
11/15/2022
"Arrived on site for microwave wall oven combo showing error code f6e8. I inspected the unit and work area. I found fault code f6e8 UI lost communication with. Microwave appliance manager. I gained access to the microwave appliance manager, I found the control sending proper dc voltage to the wide interface board. I found the wide interface board not sending voltage to the UI. I looked up the wide interface board W10120228 and found it discontinued
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Buda, TX 78610
Kevin
Job Details:
11/15/2022
"Arrived on site and replaced all parts diagnosed on previous visit, after replacement ran a cycle and all functions are operating properly, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS1
Near Austin, TX 78744
Joe Z
Job Details:
11/15/2022
"Arrived onsite for Coils are not heating, not turning red. Upon arrival. Test unit and none of the cook top elements are energizing. Checked polarity and is incorrect. Uploaded pics on SD. Only getting 46v from L1-N. L2-N is correct at 12v. Recommended that customer call electrician Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Georgetown, TX 78633
Lou
Job Details:
11/15/2022
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised the unit makes an intermittent knocking noise. I placed the unit in and tested the compressor in test 4 and could hear the faint knocking noise and the customer identified the noise as well, but stated it was much louder at times. I found service pointer #W11610345, which provides a correction to the noise. Per the pointer, I adjusted the filter drier at the back of the unit and retested and did not duplicate the noise. I recommended the customer monitor the unit and explained what was causing the noise and also advised that its a noise that is typically normal. I leveled the unit as well. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Austin, TX 78757
David S
Job Details:
11/15/2022
"Arrived on site for front load washing machine being stuck in a drain. I inspected the unit and work area. I found fault codes f8e3 overflow condition f0e1 load during clean cycle f3e1 water level sensor error f5e4 door not opened during cycle. We unstacked the dryer and gained access to the drain pump. We found the drain pump full of nursing pads. We removed the pads and tested the unit, we found it working as designed. We reassembled the unit and reinstalled ever
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FVPA3
Near Austin, TX 78703
David S
Job Details:
11/15/2022
"Arrived on site for dishwasher start button not working. I inspected the unit and work area. I found no fault codes in . I found the unit running through a cycle as designed. I gained access to the console control W10222469 and tested the start switch. I found it not completing the circuit. I looked up the console and found it was discontinued
We serviced a
JENN-AIR OVEN
Model JJW2830DP02
Near Volente, TX 78641
Paul
Job Details:
11/15/2022
"Arrived onsite for a wall oven to replace the previous diagnosed parts. I replaced the console, programmed it, and tested. The unit is working as designed.
We serviced a
GE RANGE
Model JB620SR1SS
Near Georgetown, TX 78633
Lou
Job Details:
11/15/2022
"Arrived on site to inspect range oven element damage. Upon further inspection, I found the bake element had shorted out and was broken (photo). I removed and replaced the bake element and tested and unit is operating as designed. Job completed."
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Manor, TX 78653
Wesley
Job Details:
11/15/2022
Arrived onsite and found unit operating with failed pCB board not closing l1 relay. Replaced pCB which repaired function. During testing discovered loose connection in the wall receptacle causing unit control to lock out heat function. Control would have to be reset to repair. Advised customer on having receptacle replaced to repair. Advised customer on dryer repair success.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Harker Heights, TX 76548
Tyler
Job Details:
11/15/2022
Arrived on site for washer changing times on ui control. Upon arrival confirmed issue. Found no codes in . Called techline and reported findings To Kurt sr#7735058957. Found extra power setting had been activated and was cause of time increase on customer preferences. Unit is functioning as designed. No leaks found. Call complete
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS01
Near Austin, TX 78734
Luis
Job Details:
11/15/2022
"Arrived on site. Found water in bin and not draining,unit would need an external drain pump. Installed an external drain pump ran water through pump no leaks at tubing or connections.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Hewitt, TX 76643
Tyler
Job Details:
11/15/2022
Arrived on site for washer making a screeching/grinding noise. Upon arrival confirmed issue and sound. Found no errors . I then found belt was loose on cam asm and slipping from grip of belt. Replaced belt and reassembled and tested unit. Found noise gone and washer functioning as designed. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Austin, TX 78723
Joe Z
Job Details:
11/15/2022
Arrived onsite to install previously ordered parts. Replaced water fill valve and sump and motor. Test unit and unit operates correctly. No leaks present at this time. Job complete.
We serviced a
GE WASHER
Model GFWR4805F2MC
Near Jarrell, TX 76537
Gerry C
Job Details:
11/15/2022
Arrived to instal previously diagnosed and ordered part. Removed and replaced the valve assembly and tested. The unit filled as designed. No leaks observed during service. From prior service: inlet valve
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHDXVB00
Near Round Rock, TX 78665
Wesley
Job Details:
11/15/2022
Arrived onsite test unit for clicking whiring sound. Found the air baffle is starting to become noisy. Advised that baffle could be replaced but not critical for function. Customer decided to not replace baffle. Temps of 9f in freezer and 39 in fridge at time of service. Advised customer on findings
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Salado, TX 76571
Gerry C
Job Details:
11/15/2022
"WED7500GW0 Arrived to inspect no heat. I found the electrical supply was correct, but the neutral and ground were reversed at the terminal block and I corrected. The chassis had excessive lint residue and I vacuumed. The heating element was electrically open and I removed and replaced it. I removed a large section of vent tubing, which was the likely cause of the excessive lint and subsequent failure of the element. The unit operated and cycled as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF505ESS00
Near Bertram, TX 78605
Maurice R
Job Details:
11/15/2022
Arrived onsite for water leaks out of IM. ON Inspection found that IM thermistor was @ 15k temp 14? when inspecting the IM found that it had a block of ice in the tray and a crack in the right back on the frame of the IM. Tested the IM heater and it failed. Replaced the IM and called for water. It filled the tray. No water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW0
Near Elgin, TX 78615
Cliff
Job Details:
11/15/2022
Arrived on site to diagnose a range with a error code showing. Found control shorted
We serviced a
FRIGIDAIRE FREEZER
Model FFU2124DW6
Near Georgetown, TX 78628
Lou
Job Details:
11/15/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the door gasket being badly warped, I removed and replaced the gasket and shaped it using my heat gun. Checked for gaps and sealed them. No water leaks observed during service and customer will keep the door closed for approximately 2 days to allow the gasket to mold to the chassis. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Austin, TX 78731
Vincent
Job Details:
11/15/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was refrigerator making noises while dispensing water. Found inlet water valve screaming. Replaced it with new one and was doing the same. The water supply is coming from under the sink area and its allowing to much water pressure. CX will need a to plum the lines correctly. I left water supply turned off as its not connected due to a leaking shut off. CX is aware and if any issues continue after they will contact us for further inspection."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Waco, TX 76704
Jonathan M
Job Details:
11/15/2022
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Were in the unit through and did not find any stored error codes. Ran the unit through an auto test and the unit ran as designed. The customer advised the reason why she called was because the unit had seemingly stopped in the middle of the cycle And was not flashing but was just sitting idle and she wasnt sure if there was a problem with the machine since she assumed the machine would be washing the entire time. The customer stated that after she had canceled the cycle and had not run any cycles since. I did explain to the customer that everything is pre-programmed and if the unit doesnt complete the cycle without the customer intervention or start flashing codes at the customer, there would likely be an issue but seeing as though all components are working and she doesnt have any stored error codes, the washer would have been working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near San Marcos, TX 78666
Leonardo
Job Details:
11/15/2022
Arrived on site to test unit for unit not working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Temple, TX 76501
Tyler
Job Details:
11/15/2022
"Arrived on site for refrigerator over freezing in both compartments. Upon arrival found temps(actual) at 36/13(rc/fc) while set to 37/5. Found thermistors as follows: Rc thermistor 5.4k, fc thermistor 16k(readings after inspection internal components in both compartments). Called techline and spoke with Bruce sr#7735055495. Replaced ui control and set unit to standard defrost mode. Unit functioning as designed. Call complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ01
Near New Braunfels, TX 78132
Andrew
Job Details:
11/15/2022
Arrived on site and replaced previously diagnosed recirculating pump. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Austin, TX 78704
Matthew
Job Details:
11/15/2022
Arrived onsite to replace faulty door. Replaced door and tested. Set unit temperature. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78735
Joe Z
Job Details:
11/15/2022
Arrived onsite for Oven Too Cold. Upon arrival test unit by preheating oven to 350 . Took temps using thermocouple. Was averaging temperature an average of 10 degrees too hot. Checked settings and found it at plus 20. Changed calibration setting to plus 10. Test test and unit is now averaging right around 350. Unit is operating as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Hewitt, TX 76643
Tyler
Job Details:
11/15/2022
Arrived on site for washer not turning on. Upon arrival confirmed issue and found stable power to control but no response from control. Found control had shorted out due to broken wire from drain motor. Repaired wiring at pump then installed new control. Found washer could run through all cycles as designed with no leaks. Call complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near New Braunfels, TX 78132
Andrey
Job Details:
11/15/2022
"Arrived on site to test unit for broken parts, customer stated that bottom spray fell off and melted on the heater, tested unit found lower spray arm damaged by heating element, replaced lower spray arm, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near New Braunfels, TX 78130
Andrey
Job Details:
11/15/2022
"Arrived on site to replace previously diagnosed bezel, replaced bezel, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Canyon Lake, TX 78130
Andrey
Job Details:
11/15/2022
"Arrived on site to test unit for left rear burner not working properly, tested unit found rear left burner not adjusting only works on high, replaced infinite switch, tested, temperature is now regulating properly, all burners are working properly, job complete"
We serviced a
JENN-AIR COOKTOP
Model JGCP748HM00
Near Austin, TX 78723
Joe Z
Job Details:
11/15/2022
"Arrived onsite for GAS LEAK FROM THE BURNER AND Regulator. Front left burner leaking gas, and Gas valve leaking gas per fire department. Customer showed video with detector showing. Found leak on back side of regulator at connection using bubble solution and mirror. Uploaded pic on SD. Found incorrect sealer used at connection. Re installed regulator using gas Teflon . test for leaks . Could not detect leak from burner. Leaks no longer present. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Liberty Hill, TX 78642
Maurice R
Job Details:
11/15/2022
Arrived onsite for previously diagnosed parts. On inspection installed the water inlet valve and tested the unit. The unit is working as designed. No water leaks detected during service.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Austin, TX 78746
David S
Job Details:
11/15/2022
"Arrived on site for Jen air built in fridge leaking by the filter housing. I inspected the unit and work area. I pulled the unit from the cabinet and turned the water back on. I found one of the lines into the filter housing, had a slow drip to it. I removed the line and reseated it. I replaced the missing safety clip on another line. I ran several cups of water through the line and found it on longer dripping. Job complete."
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near Austin, TX 78738
Luis
Job Details:
11/15/2022
"Arrived on site. Water not draining from drain pump,removed unit from enclosure found signs of water damage on wall traces leak to water line source to unit,turned off water source. Replaced defective drain pump,ran water brought new pump water drained correctly no leaks at pump or hose connections. Attempted to repair leak at water line source,leak decreased but still small trace of leak shut off water source customer will need to have water line replaced."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS03
Near Georgetown, TX 78628
David Z
Job Details:
11/14/2022
"Arrived on site to diagnose microwave oven combo that has errors for magnetron. On arrival tested unit and found F1E6 for microwave generation error. Tested unit and confirmed error and no heat. I found a charred hole in the wave guide cover. Removed cover and used a borescope camera to check wave guide. Found mag tip fried and a hole burned into the wave guid
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Buda, TX 78610
Andrey
Job Details:
11/14/2022
"Arrived on site to test unit for no ice production, tested unit found leaking water valve causing the ice maker pour cup to freeze over spilling water into ice bin, cleared out the ice and tested the ice maker, it completed diagnostics and filled with water
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS
Near Austin, TX 78738
Leonardo
Job Details:
11/14/2022
Arrived on site to test unit for bottom door seal broken. Replaced part test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC1
Near Liberty Hill, TX 78642
Lou
Job Details:
11/14/2022
"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and it immediately began to make a loud screeching noise. I pulled the unit out and disassembled the unit and found the rollers, tension pulley and belt were bad. Also found the unit needed to cleaned out inside (before photo). I removed and replaced all four rollers and tension pulley and cleaned the axles; and removed and replaced the drive belt and vacuumed/cleaned the unit. Reassembled and retested and the unit is making a light knocking noise. I advised the customer of the noise and recommended using the unit for the week and if it continued to call it in for service at which time the rear roller axles will need to be ordered and replaced. Unit is operating as designed except for the noise. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE70FXSS3
Near Austin, TX 78733
Scott
Job Details:
11/14/2022
"Arrived on site for dishwasher not filling . Ran diagnostics got 6-6 ,6-4 , 6-1 ,6-3 errors . Found float switch had some debris underneath. Removed stuff . Float is now free and making contact with switch . Ran diagnostics wash . All checked normal. No water leaks detected at time of service. Instructed customer to clean filter periodically, and run a clean cycle as well. Ran normal wash as clean cycle .
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Spicewood, TX 78669
Luis
Job Details:
11/14/2022
"Arrived on site for thin ice to no ice. Ran diagnostics really weak water flow loud noise and valve extremely hot to the touch,diagnosed a defective valve. Replaced valve tested weak flow better from old valve tested water at sink same issue traced water source to filter and RO system customer will need to check for weak water flow through ROmsystem.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Georgetown, TX 78628
Lou
Job Details:
11/14/2022
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker and it harvested as designed. When the IM attempted to fill with water, I could hear the valve but no water dispensed. I removed the ice maker to find the fill tube and fill cup both engulfed in ice (photos).
We serviced a
LG WASHER
Model WM4370HKA
Near Blanco, TX 78606
Andrew
Job Details:
11/14/2022
"Arrived on site to replace drain from previous diagnosis. Verified pump was needed. Replaced pump, unit now working as designed. No leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Maurice R
Job Details:
11/14/2022
"Arrived onsite for dishwasher not drying. On inspection found no amp draw on the heating element, on inspection of the heating found that it was burnt in half on the right side of the element. Replaced the element and tested unit in diagnostics mode. No water leaks detected during service F7E1
We serviced a
KENMORE REFRIGERATOR
Model 253.6072101
Near Austin, TX 78723
Matthew
Job Details:
11/14/2022
"Arrived onsite for vertical fridge not cooling. Upon arrival inspected unit. Unit had been unplugged for some time. Customer stated unit failed over the summer. Customer suspected a bad compressor. Powered unit and found compressor is running, pulling.7 amps and frost pattern is developing. Checked other components and found OL Heater and bi-metal.
We serviced a
KITCHENAID MICROWAVE
Model WMH53521HW
Near Austin, TX 78739
Andrey
Job Details:
11/14/2022
"Arrived on site to test unit for lights not turning off under microwave after light bulb replaced, tested unit found unit need a control board to fix issue
We serviced a
LG DRYER
Model DLGX3571V
Near Georgetown, TX 78626
Lou
Job Details:
11/14/2022
"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and it began to make a loud clanking noise. I disassembled the unit and found the 2 front rollers were bad as was the tension pulley. I removed and replaced the two rollers and pulley and cleaned the axles on the back two rollers. Vacuumed/cleaned the unit (photos-before & after)and reassembled the unit and tested. Unit is operating as designed. I showed my customer the photos of before and after. No lint observed at the end of service, job completed."
We serviced a
KITCHENAID RANGE
Model KGSS907SSS03
Near Austin, TX 78723
Matthew
Job Details:
11/14/2022
"Arrived onsite for front left burner not igniting properly. Upon arrival inspected unit. Found customer started disassembly to inspect what might have happened. Was igniting simmer but not power burner. Customer tried removing burner screws but due to rust the screws snapped and broke. I inspected unit and found the burner was not assembled properly. Reassembled burner and head, and tested. Burner is now functioning properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Cedar Park, TX 78613
Vincent
Job Details:
11/14/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint was dishwasher leaking sometimes and upper rack not cleaning very well. Inspected the door seal and it looked good, inspected the upper spray arm and found it clogged with plastic and egg shells. Removed debris and tested looks like the upper spray arm is moving properly. Also found lower arm not moving. I recommended to replace sump and motor, and possibly the lower spray arm. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJW00
Near Austin, TX 78704
Luis
Job Details:
11/14/2022
"Arrived on site for a defective compressor. Attempted to install a new drier,found broken cap tube at liner called tech support sent pictures of broken tube
We serviced a
KENMORE RANGE
Model 790.7952361
Near Georgetown, TX 78633
David Z
Job Details:
11/14/2022
"Arrived on site to diagnose range throwing several errors. Found F30 error, F3 error, F1. Found codes ties to over temp / temp sensor errors. I checked resistance at the control board. Temp sensor at P6 reading 2170 ohms, which is over 550 degrees with unit cold. I checked the temp sensor and found it at 1100 ohms, which is normal. When I reassembled and checked at the board again, it read properly at 1100 ohms. This indicates a failure/grounding harness. Harness is no longer available from manufacturer at all, so if issue comes back we can no repair it. Call complete."
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Marble Falls, TX 78654
Gerry C
Job Details:
11/14/2022
"MHW6630HC0 Arrived to instal previously diagnosed and ordered part. I removed the dryer from above the unit and then removed and replaced the dispenser assembly. I tested several times and found no other sources of leaks. I re-stacked the two units and retested. Operational test good, no leaks observed during service.