We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Georgetown, TX 78633
Wesley
Job Details: 12/10/2021
Arrived onsite for dryer complaint of long dry times and found unit operating as designed with vent run over 25ft. Advised customer to have vents cleared every 2 years and to be aware that due to the long vent run dry times would be be longer than a short vent run home. All checks good.
We serviced a
GE RANGE
Model JGB660SEJ4SS
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/10/2021
Arrived on site for BURNER CONSTANTLY SPARKS UNLESS KNOB IS WIGGLED.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Temple, TX 76502
Jonathan S
Job Details: 12/10/2021
"Arrived on site for refrigerator not dispensing water. Customer stated that water was not working and now is. Inspected unit and work area. Found item in front of RC damper. Found water reservoir was possibly frozen due to air flow blockage. Spoke with customer on air flow. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS
Near Austin, TX 78748
Kevin
Job Details: 12/10/2021
"Arrived on site and inspected refrigerator and found no ice production. Ran test 57 and icemaker cycled properly. Ran test 45 and valve is running but water line is frozen to icemaker. Disassembled icemaker box and cleared water line of ice and after reassembling ran test 45 again and it is working properly, if issue happens again order a new water line heater. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDW00
Near Seguin, TX 78155
Andrew
Job Details: 12/10/2021
"Arrived on site for sealed system failure. Found control sending voltage to compressor for 5secs then shutting off. Unable to put unit into diagnostics. Also found no voltage to condenser fan. Temporarily replaced run and start device with no change. Recommend replacing control before diagnosing sealed system. Needing control, ordering other parts as a precautionary. Recommend 2+hrs on return visit. Office to reschedule. ; ordrng 2 W11179313 (Run cap)s and 2 WPW10448874 (Start device)s and 1 W11127829 (Condenser motor) and 1 W10836706 (Evap) and 1 2212848 (Tube) and 1 W10633577 (Tube)"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Austin, TX 78759
Scott
Job Details: 12/10/2021
"Arrived on site ,replaced housing with valve . Tested unit all checked normal . No water leaks detected at time of service.
We serviced a
KENMORE REFRIGERATOR
Model 106.7028799
Near Austin, TX 78750
David Z
Job Details: 12/10/2021
Arrived on site to diagnose refrigerator leaking water in RC. Examined FC and found a sheet of ice under the cover. Removed floor cover and saw drain was frozen over. Verified unit is draining properly. Advised customer that drain is still slow to drain due to foam shifting and starting to choke it out. Freezer surfaces are also starting to warp. If issue repeats we are likely unable to do another repair due to issues with sealing foam.Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QE6A
Near Belton, TX 76513
Wesley
Job Details: 12/08/2021
Arrived onsite and repaired ice chute and icemaker problem with ordered parts and replaced control for repeating cooling loss glitch intermittently. Advised customer on repair. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/08/2021
"Arrived on site to install previous diagnosed parts. Gained access to evaporator. Removed failed drain pan and harness. Installed new drain pan kit and harness. Assembled unit and powered on. Checked temperature settings. Per diagnostics mode and checked defrost settings. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNZS0
Near Belton, TX 76513
Wesley
Job Details: 12/08/2021
Arrived onsite and found a shorted bin thermistor. Ordering the thermistor to repair. Also the drain pump did not energize in diagnostics. Ordering the drain. Advised customer on findings and parts needed. ; ordrng 1 WPW10511923 (Bin thermistor) and 1 W11542868 (Reservoir drain pump)
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS
Near Waco, TX 76705
Jonathan M
Job Details: 12/08/2021
Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised that they noticed the unit was leaking from underneath because there whole floor was wet underneath and was draining out of the backside of the wall through the bricks. Confirm the customers complaint and test of the unit and a diagnostic cycle. Found the unit leaking from the washer pump motor. Replace the water pump motor and tested the unit. The unit is now working as designed with no leaks present. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Justin
Job Details: 12/08/2021
"Arrived on site to install previously diagnosed parts. Upon arrival the customer stated that the unit will run, in the middle of the cycle it will stop and begin beeping, and it will do this every single cycle. The customer provided a video. In the video the unit stopped and started beeping, and it flashed the F9E1 error code. Upon further inspection I found the unit full of water. I pressed the cancel/drain button and found it working. I then put the unit into diagnostics mode and found stored error codes F9E1 for no drain, F10E1 for dispenser electrical problem, and F8E2 for fill valve electrical problem. I cleared the error codes. I ran the unit through diagnostics and found it ran through as designed. I inspected the drain tube and found it clear and routed correctly. I gained access to the control and found everything in good shape. I found the unit getting good voltage at the junction box. I called techline and spoke to Joel and received SR# 7732440228. Joel recommended replacing the sump and motor. I replaced the sump and then ran a diagnostics cycle on the unit.
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/08/2021
Arrived on site to replace previously ordered parts for washer. Replaced belt and pulley and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20ECMS00
Near Round Mountain, TX 78663
Robert
Job Details: 12/08/2021
Arrived on call for complaint of not making ice. Found the icemaker failed. After installation test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78731
Luis
Job Details: 12/08/2021
"Arrived on site. Per issues described unit not defrosting in fresh food section,customer had unit defrosted removed evaporator cover diagnosed a defective defrost thermistor. Replaced defrost thermistor,secured thermistor to correct location on copper end of suction line using foil tape and a zip,changed defrost setting to basic.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Killeen, TX 76541
Al
Job Details: 12/08/2021
"Arrived to install previously ordered parts. Removed and replaced the drawer, dispenser, switch, bezel. Unit now functioning properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW02
Near Leander, TX 78641
Cliff
Job Details: 12/08/2021
Arrived on site to replace previously ordered parts for washer. Replaced strike and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78633
Lou
Job Details: 12/08/2021
"Arrived on site to inspect dishwasher not getting water and detergent not dissolving. Upon further inspection, I placed the unit in diagnostics showing no error codes and continued with testing. Unit dispensed water into the tub and when the motor came on, it began to make a loud groaning noise and the spray arms would not move. I advanced through testing and the drain pump and heating element are operating as designed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed.
We serviced a
IKEA RANGE
Model IEL730CS0
Near Austin, TX 78730
Kevin
Job Details: 12/08/2021
"Arrived on site and replaced harness diagnosed by previous technician, took one picture of oven heating and cooktop heating, job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM0A
Near New Braunfels, TX 78132
Andrey
Job Details: 12/08/2021
"Arrived on site to test unit for doors not aligned, tested unit found front right leveling wheel missing axle, need wheel axle to complete job office to reschedule ; ordrng 1 W11365774 (Axle roller)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS
Near Round Rock, TX 78665
Tommy
Job Details: 12/08/2021
"Arrived onsite for refrigerator not making ice. Upon arrival found unit rear of rc evap covered in ice. Found unit was apparently intermittently working. Unit rc evap thermistor reading unit as if it was 58 Pin 8 3 and 8 4, ordering motor evap support, drain pan in case it was damaged in process, and ordering unit main control as unit is having issues intermittently.; ordrng 1 W11457241 (Pan drip) and 1 W11087438 (Motor evap) and 1 WPW10389152 (Support motor) and 1 WPW10675033 (Control)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS00
Near Round Rock, TX 78681
Tommy
Job Details: 12/08/2021
Arrived onsite for dishwasher previously diagnosed parts. Upon arrival turned unit off at breaker replaced unit bake element for upper oven put unit back into place and tested unit is now operating as designed.
We serviced a
KITCHENAID OVEN
Model KODT100ESS01
Near Sunset Valley, TX 78745
Leonardo
Job Details: 12/08/2021
Arrived on site to install new console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LHAXWS02
Near Killeen, TX 76549
Tyler
Job Details: 12/08/2021
Arrived on site for refrigerator leaking water from FC. Upon arrival confirmed complaint. Upon further inspection found sheet of ice in bottom of FC and drain line as well as ice melting from ice bin down door into bottom FC. Was able to clear drain line and ice door assembly kit. Found gap in ice door had also led to ice bucket being damaged and unable to properly dispense ice. Will need office to reschedule once Availability of part is known.; ordrng 1 WP2317251 (Ice bin asm)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Hillsboro, TX 76645
Jonathan M
Job Details: 12/08/2021
"Arrived on site for a washing machine thats not working properly. Inspected unit and work area. The customer advised that she had an issue with a load and that after that load she hasnt been able to get the washer to start. Ran the unit through diagnostics and found an F0 E3 (overload), F2 E1 (UI stuck key), and F5 E1 (lid switch fault -lid opened when start key pressed) error codes. Around the unit through a normal water cycle and the unit ran as designed by sensing, spinning, feeling, and agitating. I canceled the cycle and ran the unit through diagnostics. Ran the unit through an auto test and the unit ran as designed. Tested the lid lock function of the unit 20 times and could not get the lid lock to fault even with opening and closing the lid. The customer advised that sometime she has issues with getting the unit to start. I had a customer attempt to start the washer and found that she was using her fingertip. I did advise her to use her fingerprint to start it due to the heat sensor on the board needing to be activated. Could not find any issues with the unit so I advise the customer to call back if she has any further issue with the unit. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS3
Near Killeen, TX 76549
Tyler
Job Details: 12/08/2021
"Arrived on site for dishwasher not cleaning well. Upon arrival confirmed complaint. Found during fill the unit filled to desired lvl but water was a murky red color. Found both racks showing signs of rust, interior on sump assembly was also rusted. Soap dispenser would shut correctly. Could remove door for further inspection of controls/ and resistance tests due to door screws all rusting and causing door to be unsafe to disassemble..; ordrng 1 WPW10224428 (Dispenser) and 1 WPW10462232 (Dispenser mount brak) and 1 W10909088 (Upper rack) and 1 W10161215 (Lower rack) and 1 WPW10459139 (Panel) and 12 WPW10348413 (Screws)s and 1 Cnote (Unit rusted recommended replacing or it will continue breaking)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cedar Park, TX 78613
David S
Job Details: 12/08/2021
Arrived on site for dishwasher beeping.
We serviced a
GE RANGE
Model JGBP33EH3BB
Near Manor, TX 78653
Matthew
Job Details: 12/08/2021
"Arrived on site for oven not turning on. Upon inspection found the broiler ignitor operated correctly, the bake ignitor was not energizing. Replaced the bake ignitor. Tested the unit and both broil and bake setting operate correctly.
We serviced a
GE REFRIGERATOR
Model PSB48LSRABV
Near Belton, TX 76513
Tyler
Job Details: 12/08/2021
"Arrived on site for refrigerator needing previously diagnosed defrost related parts (fan, bimetal,etc). Upon arrival installed all needed parts. Reassembled and tested unit. Informed customer to give unit 24 hrs to cool. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW2
Near Austin, TX 78749
Kevin
Job Details: 12/08/2021
"Arrived on site and inspected dryer and found it is hitting well but airflow is showing restricted. Inspected sent exit on home and found builder used a find screen mesh or and this is blocked with lint buildup. Pictures. Recommend it to homeowner that this be corrected and dryer should operate normally, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Kingsland, TX 78639
Cliff
Job Details: 12/08/2021
Arrived on site to diagnose a range with a panel not staying on. Found outer panel stainless skin separating from glass. Panel will need to be replaced to complete repairs and office to set return appointment.; ordrng 1 W11176456 (Panel)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Leander, TX 78641
Kimo
Job Details: 12/08/2021
Arrived onsite for double wall oven with console not operating properly. Upon inspection I found that the console would not turn the bottom oven off after preheat. Unit is connected to WiFi and whirlpool app. I am ordering 1x w11297707 console. Office to reschedule.; ordrng 1 W11297707 (Console)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Killeen, TX 76549
Tyler
Job Details: 12/08/2021
Arrived on site for microwave. Upon arrival customer stated unit heated and ui functionality was fine. Their issue was surface build under unit had failed. Upon further inspection I found issue was due to failing bulb and socket within bulb housing. Found ACU sending proper 120v to socket. ; ordrng 1 W10210871 (Socket) and 1 8206232A (Bulb)
We serviced a
WHIRLPOOL OVEN
Model KEBS109BWH00
Near Austin, TX 78733
Kevin
Job Details: 12/08/2021
Arrived on site and found thermal fuse has failed after replacement ran a bake cycle and everything is operating properly. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVSS03
Near Blanco, TX 78606
Robert
Job Details: 12/08/2021
Arrived on call for complaint of not dispensing ice. Found the auger motor not working. The shaft is rusted in place. Unable to remove shaft to repair.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Georgetown, TX 78633
Lou
Job Details: 12/08/2021
"Arrived on site to inspect washer control panel not responding. Upon further inspection, I found the unit plugged in and attempted to place in diagnostics and the console failed to respond. I cycled power to the unit and placed the unit in diagnostics and it showed error code F6E2-communication error between UI and ACU. I cleared the code and attempted to continue in diagnostics and the unit would not go any further. Following the tech sheet, I tested voltage to the unit (123V) and voltage at the control to the UI at the J18 connection and got 5VDC. I contacted techline and spoke to Bruce and advised of the complaint and my findings. Bruce recommended unplugging the speaker and retesting. I did such and it continued to fail. Bruce recommended testing the hot water to make sure steam is not getting into the control panel and I did and its not the issue. Bruce recommended replacing the UI console again. I removed and replaced the control panel and calibrated. Retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE DRYER
Model GTDP280ED4WW
Near New Braunfels, TX 78130
Andrew
Job Details: 12/08/2021
Arrived on site to replace previously diagnosed drum and bearing. Verified drum and bearing need replaced. Found new drum(18 1/4) I was sent with is shorter than bad drum(21 3/8). Spoke with SR and verified part is packaged properly. Needing drum to fix issue. Office to reschedule. ; ordrng 1 WE21X20562 (Drum assembly)
We serviced a
KITCHENAID RANGE
Model KFGC558JSS00
Near New Braunfels, TX 78132
Noah D
Job Details: 12/08/2021
"Arrived on site to inspect unit for not lighting oven when called, upon inspection found the units left oven not igniting, ordering igniter. Office to reschedule ; ordrng 1 W11205400 (Igniter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB06
Near Austin, TX 78734
Brandon
Job Details: 12/08/2021
"Arrived on site for customer complaint of damaged doors, I replaced doors, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/08/2021
Arrived on site to diagnose a range with an oven not heating properly. Found bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78744
Jacob
Job Details: 12/08/2021
Arrived onsite to replace all parts. Replaced parts. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Bastrop, TX 78602
Jacob
Job Details: 12/08/2021
Arrived onsite for unit not powering on. Tried to turn on the unit and the unit would not power on. Check for voltage and saw no voltage getting to the unit. Customer flipped the breaker. Power came back. Unit started up with no issues. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Buda, TX 78610
Jacob
Job Details: 12/08/2021
Arrived onsite for the lights not working in the freezer and the top of the refrigerator. Replaced the freezer. All lights came back on. No issues at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EBS01
Near McGregor, TX 76657
Jonathan M
Job Details: 12/08/2021
Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Confirmed the customers complaint and found the refrigerator side sitting at 53?F. Check the freezer and found no evidence of any defrost issue on the evaporator. Ran the unit through diagnostics and found that the air baffle would not open. Replaced the air baffle and tested the unit. Found the unit cooling properly. Waited for the compressor to kick on and could not hear the compressor running so I opened up the compressor department. Found a big wasp nest built inside the condenser fan housing causing the condenser fan motor not be able to run. Remove the dirt dauber nest and the condenser fan began to run as designed. The unit is cooling and is operating as designed. Call complete.
We serviced a
KENMORE REFRIGERATOR
Model 106.5133971
Near Georgetown, TX 78633
Lou
Job Details: 12/08/2021
"Arrived on site to inspect refrigerator leaking water from the freezer section. Upon further inspection, I found a block of ice in the bottom of the FC section and found ice at the bottom of the evaporator drip pan. Removed the ice and pulled the unit out and found the drain tube clogged. Cleaned the drain tube out and removed the ice from the drain tube. Verified all ice removed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Horseshoe Bay, TX 78605
Cliff
Job Details: 12/08/2021
Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found no failures at this time and advised customer on findings. No leaks were found at time of service.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Leander, TX 78645
Lou
Job Details: 12/08/2021
"Arrived on site to inspect trash compactor not compacting. Upon further inspection, I removed the tray and taped the safety switch closed and tested. When the motor came on, the gears moved back and forth and the ram moved up and down as if it were trying to go down, but something was keeping it from going down and it would quickly go back up. I pulled the unit from the cabinets and removed the top panel and the front panel and inspected the switches. I found the tilt switch was flapping and not making good contact. I tested the switch and it was intermittently closing. I tested the directional switch and it is good. I could smell the motor making a burning smell after it would attempt to operate.advised that I would be ordering parts and office would contact them to schedule return service I am ordering the tilt switch, safety switch, directional switch, push button switch and motor. Office to schedule return service. Unit was left unplugged for safety.; ordrng 1 W10439651 (Motor) and 1 WP777811 (Directional switch) and 1 W11243179 (Safety switch) and 1 9871829 (Tilt switch) and 1 WPW10242556 (Push button switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/08/2021
Arrived on site to diagnose a dishwasher that is not drying properly. Found heating element failed and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10518394 (Element)
We serviced a
GE FREEZER
Model FUF20DPARWH
Near Austin, TX 78753
Matthew
Job Details: 12/08/2021
"Arrived onsite for unit not freezing. Upon inspection found units coil was completely covered in ice. Unit will need defrost timer,defrost heater, thermostat.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00 Z
Near New Braunfels, TX 78132
Andrey
Job Details: 12/08/2021
"Arrived on site to test unit for no ice production, tested unit found ice maker tray broke and was dangling in the ice maker box, replaced ice maker, ran diagnostics test 44 for harvest cycle and 45 for fill cycle, both passed, unit is running as designed,no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Volente, TX 78641
David S
Job Details: 12/08/2021
Arrived on site to install previous diagnose parts. I gained access to and installed a new vent and deflector. The unit is working as designed job complete.
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS09
Near Georgetown, TX 78628
Tommy
Job Details: 12/08/2021
Arrived onsite for oven burning food and being off temp. Upon arrival found unit was heating and was off by around 10 to 20 degrees to hot. Calibrated down unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB0
Near Leander, TX 78641
Kimo
Job Details: 12/08/2021
Arrived onsite for range with burners not working. Upon inspection found burner all operating as designed I checked connections under cooktop and found them good. see pix for confirmation. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Austin, TX 78748
Luis
Job Details: 12/08/2021
"Arrived on site for no ice. Ran diagnostics,ice bucket test passed,ran thermistor test passed,ran harvest test passed,ran fill test passed. All diagnostic for icemaker passed,removed kickplate and icemaker cover no damaged wires.
We serviced a
WHIRLPOOL DRYER
Model WED7000DW2
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/08/2021
"Arrived on site for A LOT CONDENSATION INSIDE THE UNIT-HAD DUCTS/VENTS CLEANED RECENTLY-THE UNIT STILL RUNS/DRYS. Ran dryer and it is heating as designed. Customer had a load of wet clothes inside to show me what they were experiencing. Opened door and found water accumulating around the outer edges of the door and on the bottom section of the frame where the door closes. Inspected dryer vent and found the vent was shoved against the wall creating a huge kink in the vent. With this, the hot damp air did not have anywhere to go causing condensation at the dryer door. In addition, it looked like the wall vent had water coming inside from the roof. I used foil tape to secure the vent at the wall better and reshaped the customers vent tube to a round shape. I found a couple holes in the customers vent tube and sealed them with foil tape. I was able to reconnect the customers vent tube, but could only push it halfway in without damaging or kinking the vent tube again. Recommended the customer call their roofer that replaced the roof about four months ago to inspect the dryer vent on the roof for any possible areas where water could be coming in when it rains. Also recommended the customer invest in a telescoping dryer tube in order for the dryer to be pushed all the way against the wall. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSD2651HEB
Near Lago Vista, TX 78645
Justin
Job Details: 12/08/2021
"Arrived on site for a refrigerator leaking water out of the ice maker. Upon further inspection I found the ice bin as one whole block of ice, and ice all over the ice chute. I removed the ice bin and found the ice bin cracked in the back, most likely due to the weight of the ice build up inside of the bin. I informed the customer on this. I removed the ice maker and found where the fill tube went into the IM was frozen over, and causing the water to flow straight into the ice bin. I cleared this out, and the ice bin out. I then harvest the ice maker and jumped the fill. I found both working as designed with no leak.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Buda, TX 78610
Leonardo
Job Details: 12/08/2021
Arrived on site to unit for buttons not responding and and turning on. Found shorted panel replaced panel test unit and unit test good job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78753
Luis
Job Details: 12/08/2021
"Arrived on site for no cool. Diagnosed a defective compressor,replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD612ESS01
Near Austin, TX 78750
Luis
Job Details: 12/08/2021
"Arrived on site for light issues. Diagnosed a defective led module,replaced upper right side led module in freezer section.
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ1
Near Round Rock, TX 78664
Jimmy J.
Job Details: 12/08/2021
Customer stated the washer is very loud and walks and bangs around in spin. Placed in diagnostics and F0E5, F5E2. Tested suspension by pressing down on basket. Basket bounced instead of softly lifting up once. Lid lock working as designed in diagnostics. Gained access to cam to inspect for grease/ oil. Removed cam pulley and couldnt find any evidence of grease / oil. Found belt came off very easily and outer surface of cam pulley was black due to belt constantly slipping. Ran diagnostics cycles and washer ran as designed except for basket wobbling even without a load inside. Agitated properly. Ordering suspension W10780048 and returning with belt and cam to complete the repair. ; ordrng 1 W10780048 (Suspension)"
We serviced a
WHIRLPOOL COOKTOP
Model KFGS366VSS02
Near Austin, TX 78731
Kevin
Job Details: 12/08/2021
"Arrived on site and inspected cooktop and found center burner head is not installed properly. Reset it and it will now ignite properly, job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/08/2021
Arrived on site for a washing machine thats making noises. Inspected unit and work area. The customer advised that the unit is screeching during the spin cycle. Confirmed the customers complaint after running the unit through diagnostics. Found that the belt was screeching due to slipping. Replaced both belt and cam and tested the unit. The unit began to work as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/08/2021
Arrived on site to replace heating element for dishwasher. Replaced element and all is working properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Leander, TX 78641
Kimo
Job Details: 12/08/2021
"Arrived onsite for dryer not heating. I gained access to the thermistor and tested it and found it showing open.Need 1x wp8318268; ordrng 1 WP8318268 (Thermistor)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Leander, TX 78641
Kimo
Job Details: 12/08/2021
Arrived onsite for F1e0 error on display. I power cycled unit and found that nothing change. I will need control to complete job. Ordering 1x W11567348 control. Office to reschedule.; ordrng 1 W11567348 (Control)
We serviced a
GE REFRIGERATOR
Model GYE22HSKGSS
Near Georgetown, TX 78633
Lou
Job Details: 12/08/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the ised that the ice maker isnt working and it doesnt dispense ice. I found the ice chute blocked with ice and the ice bin full. I removed the ice from the chute and inspected the ice door and found it sealing properly and no air gaps in the door. Cleaned up the ice/water and placed the ice bin back in place and retested. Unit is operating as designed. I tested the ice maker in diagnostics test #99 and it is operating as designed. I advised the customer of my findings and recommendations for use and care. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Buda, TX 78610
Tyler L
Job Details: 12/08/2021
"A arrived on site to test unit for loud noise. Put unit into diagnostics tests 3, 4, and 36. Did not hear any noise out of the ordinary. When the compressor started, customer stated that is the noise. I inspected the compressor, everything is normal. Advised customer that this is completely normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near San Marcos, TX 78666
Andrey
Job Details: 12/08/2021
"Arrived on site to test unit for gasket not sealed, tested unit found gasket not damaged but just popped out from housing, used putty knife and pushed gasket back in, both gaskets had multiple areas were the gasket wasnt seeding correctly, customer stated that her FC bottom having ice buildup, ran unit through diagnostics cycle and noticed water coming out from back of maker, fill tube to short, need fill tube extension or a proper part to fix issue office to research and reschedule ; ordrng 1 Filltubeextension (Office to research)"
We serviced a
WHIRLPOOL DRYER
Model CSP2860TQ0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 12/08/2021
"Arrived on site for STILL HAVING PROBLEMS--IT TURNS ON BUT IT DOES NOT HEAT--ITS JUST COLD, NO HEAT AT ALL. Gained access to heating element thermostat and thermal fuse. All tested good. Tested voltage to heating element and L1 was not getting proper voltage. Gained access to the timer to test the switch and it didnt have continuity.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Georgetown, TX 78628
Tommy
Job Details: 12/08/2021
Arrived onsite for oven not having any power. Upon arrival found unit had cutout in bottom rather then flat service likely causing fuse to blow. Replaced and tested. Unit is now operating as designed Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78704
Scott
Job Details: 12/08/2021
Arrived on site for washer not powering up. Found drain pump continuously running . Did start button reset . Ran diagnostics and found drain stand slow to drain causing water to siphon back into unit tripping pressure pressure sensor. Ran manual drain and spin . All checked normal. Ran Recalibrated cycle . Advised customer to have drain pipe looked at . No issues found with washer . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Blanco, TX 78606
Robert
Job Details: 12/08/2021
Arrived on call to replace previous diagnosed parts. After installation test operation.
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Austin, TX 78705
Scott
Job Details: 12/08/2021
"Arrived on site for control randomly beeping and led light dancing . Found stuck button on UI. Replaced UI . Ran diagnostics, all checked normal.No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Lago Vista, TX 78645
Justin
Job Details: 12/08/2021
Arrived on site to install previously diagnosed parts. I installed the ice door assembly and then tested the unit. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78744
Tyler L
Job Details: 12/08/2021
"Arrived on site for install of previously diagnosed part. Installed new valve and tested unit. Unit tested good, ran through factory diagnostics and passed. No water leaks detected, job complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78751
Scott
Job Details: 12/08/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near San Marcos, TX 78666
Andrey
Job Details: 12/08/2021
"Arrived on site to replace previously diagnosed control board, replaced control board, noticed a potential air leak in back right of FC, seal it with permanent gum, tried programming it but it was unresponsive, after further research found out that the part needed did not match part provided, ordering the proper control board, will need board as soon as possible so we dont run into a defrost issue, office to reschedule, ; ordrng 1 W11524469 (Control)"
We serviced a
WHIRLPOOL OVEN
Model N/A
Near Round Rock, TX 78665
Matthew
Job Details: 12/08/2021
"Arrived onsite for for unit with no power. Inspected the unit andThere was no model and serial number available. During inspection found a blown fuse. Could not diagnose or test further without the fuse. Customer stated the the fuse blows when both ovens are used at the same time. Need to order fuse. Office to reschedule ; ordrng 1 W10638608 (Fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78738
Brandon
Job Details: 12/08/2021
"Arrived on site for customer complaint of unit not dispensing water properly, I removed the filter, unit had plenty of pressure, I put filter back in place, found clogged filter. Instructed customer to replace filter."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78737
Luis
Job Details: 12/08/2021
"Arrived on site for no ice. Diagnosed a defective icemaker,replaced icemaker,power cycled unit icemaker ran through a cycle and filled with water"
We serviced a
GE DISHWASHER
Model PDW9280N20SS
Near Austin, TX 78748
Kevin
Job Details: 12/08/2021
"Arrived on site and replaced optical sensor diagnosed by previous technician, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM0
Near Driftwood, TX 78619
Tyler L
Job Details: 12/08/2021
"Arrived on site for unit still leaking. Checked the gasket, the seal was good. Ran unit through factory diagnostics, and unit passed and there was no water leak.Installed new dispenser. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/08/2021
"Arrived on site for oven door handle and door front is broken loose; the oven light does not turn on intermittently the door cannot be opened; one or two surface controls knobs WPW10339442 are broken off as well. Found gasket WPW10535778 that door seats against is torn and missing pin mounts. Found top glass mounting bracket W11105139 had broken glass glued to the mounts and it was also misshaped. Found one of the brass screws W11428245 was missing that mounts the handle. Found one of the burner valve knobs wouldnt turn. Found both inner door seals W11104748 missing. Ordering bulb WFG320M0BS3 just in case it is burnt out when we return. Ordering all missing parts and will return with all parts plus outer glass panel that was already ordered to complete the repair. ; ordrng 1 WPW10339442 (Knob) and 1 W11105139 (Bracket) and 1 W11428245 (Screw, Handle) and 1 WPW10535778 (Gasket) and 2 W11104748 (Inner door seal)s and 1 W10888179 (Bulb)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Lago Vista, TX 78645
Justin
Job Details: 12/08/2021
"Arrived on site for a washing machine not spinning and leaving clothes wet at the end of the cycle. Upon arrival the customer stated it always happens when washing loads of jeans, sweaters, towels, sheets, and etc. I put the unit into diagnostics mode and found stored error code F0E5 for off balance load. I then ran a diagnostics cycle and found it ran through as designed. I then manually activated the spin and agitate. I found both working as designed. I gained access to the bottom of the unit and found it in good shape. Per the service pointer W10754551B I will be replacing the control for this issue. I replaced the control and then calibrated the unit. I ran a diagnostics cycle and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Cedar Park, TX 78613
Justin
Job Details: 12/08/2021
"Arrived on site for a refrigerator not making ice. I checked temperatures and found the FC at 4?F, the RC at 37?F, and the IB at 30?F. When taking my thermocouple out of the IB I found that the IM was in the off position. I found that the customer did not know this switch was there, and was unaware that it was off. I turned the IM on. I then put the unit into diagnostics mode and found no stored error codes for the IM. I found the IB fan, IM, and IM fill valve all working as designed. I informed the customer that the unit appears to be working as designed, and the likely issue was it was off the whole time. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KURL304ESS00
Near Austin, TX 78731
Luis
Job Details: 12/08/2021
"Arrived on site for no lights,removed light,no voltage to light,checked harness no issue,removed kickplate checked voltage at main control,voltage reading 1.7 vdc diagnosed unit will need a new main control. ; ordrng 1 W10807589 (Control)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Leander, TX 78641
Justin
Job Details: 12/08/2021
Arrived on site to install previously diagnosed parts. I installed the new toe plate and then tested the unit. The door was no longer catching. The unit is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78704
Scott
Job Details: 12/08/2021
Arrived on site for washer shutting down in rinse cycle . Ran valve test and found less then normal water flow . Ordering valve .No water leaks detected at time of service. ; ordrng 1 W11165546 (Valve) and 1 AUTHO
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78744
Tyler L
Job Details: 12/08/2021
"Arrived on site for install of previously diagnosed part. Installed new sump and motor. Tested unit in factory diagnostics and unit passed. No water leaks detected, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS06
Near New Braunfels, TX 78132
Noah D
Job Details: 12/08/2021
"Arrived on site to inspect unit for a misfire code, upon inspection found the unit with the miswire error code, checked outlet plug and found it was wired correctly. Plugged unit back in and tested twice with no issue. Complete"
We serviced a
MAYTAG RANGE
Model MER6770AAC
Near Austin, TX 78746
Kevin
Job Details: 12/08/2021
"Arrived on site and replaced both temperature sensors for ovens diagnosed on previous visit. job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Leander, TX 78641
David S
Job Details: 12/08/2021
"Arrived on site for the burner knobs melting. I inspected the unit and work. I checked all the orfices and found the correct ones installed in all of the holders. I inspected the burner heads and found no deformations or damage. I tested all the burners and found a good flame pattern. I checked the regulator and found it set to natural gas. I spoke to the customer and found out they are setup on natural gas. I checked the level on the unit and found all burner heads and the grates leveled properly when installed The far left and right knobs are damaged along with the left side bezel. I called safety and spoke to Dana I advised safety and documented my findings. I called techline and spoke to Austin, I advised him of my findings. He stated to make sure the customer isnt using any pots or pans that are over hanging close to the knobs cause that will cause the heat to travel to the knobs. I received sr#7732441233. I am ordering the bezel to complete the repair. ; ordrng 2 W10853046 (Bezel)s"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DS00
Near Austin, TX 78738
Brandon
Job Details: 12/08/2021
"Arrived on site for customer complaint of oven not working and UI console not responding, found failed UI console as well as oven not heating.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Austin, TX 78725
Jacob
Job Details: 12/08/2021
Arrived onsite for unit getting ice buildup in the rear of the freezer. Looked at the freezer and saw the ice buildup. Everyone checked good. Found that a possibility of a small pocket of air was getting in near the lines coming in. Customer had some silicone on hand to use. Tried to close the gap. No issues at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Manor, TX 78653
Matthew
Job Details: 12/08/2021
Arrived on site to replace previously diagnosed part. Replaced lamp housing. Tested unit and unit tested properly. Job complete
We serviced a
SAMSUNG DRYER
Model DVE45N5300V/A3
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/08/2021
"Arrived on site for dryer starting when door is closed and UI will be blank. Inspected unit and work area. Gained access to main control and found burnt relay. Will need to replace control. Contacted parts department on ETA and found part on back order. Informed customer on part issue. Office to schedule return when ETA is available.; ordrng 1 DC92-01896G (Control)"
We serviced a
WHIRLPOOL OVEN
Model RBD275PDQ12
Near Austin, TX 78747
Leonardo
Job Details: 12/08/2021
Arrived on site to test unit for f2 error code. F2 means shorted or stuck keypad. Will need new panel 8300430
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL2
Near Austin, TX 78746
Leonardo
Job Details: 12/08/2021
Arrived on site to test unit for unit not washing. Test unit and found unit not getting water in. Found plastic stuck under float making unit think it was full of water. Removed plastic test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW9500TC01
Near Lakeway, TX 78734
Brandon
Job Details: 12/08/2021
"Arrived on site to replace bellow, after replacing, unit tested good, no leaks,
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Cedar Park, TX 78613
Kimo
Job Details: 12/08/2021
"Arrived onsite for refrigerator door ajar chime going off even though doors are closed. Upon inspection of unit and performing checks at freezer door switch and harness and found the good, checked rc door switches and found them good. Which leaves the control may be malfunctioning ordering 1x W11333076 control and 1x W11099702 ui just in case.office to reschedule.; O-emld tckt"