Service History 268

Near McGregor, TX 76657
Jonathan
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site for dishwasher that still not heating. Inspected unit and work area. Placed Anna in Service diagnostics and found an F7 E1 (no heat) error code. Ran the unit through an auto test twice and found that heating element not picking on. Tested resistance through the heater from the control board and found it bouncing around and not settling. Tested continuity from the heater at the heater and found it open. Replaced the heater and tested the unit. Unit is now heating and working as designed. Call complete.
Near Leander, TX 78641
Tommy
Job Details: 02/04/2021
DISHWASHER MAYTAG MDB9959SKZ0 Arrived onsite for previously diagnosed parts. Upon arrival replaced unit wiring harnesses both interior and main. Tested unit. Unit went all through diagnostics cycle. Job Completed. No signs of leaks during service.
Near Austin, TX 78717
Justin
Job Details: 02/04/2021
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for cooktop making orange flames. I found the customer using a humidifier and advised them this is what is causing the orange flames. They said it started roughly the time they got the humidifier as well. Unit is working as designed. Could not access M/S. Closing documents in SD-quickpic. Call complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher drain line not having a loop. Inspected unit and work area. Found failed spring clamp and no drain loop. Added loop to drain line (see SD-QuickPic). Added new clamp to drain line. Performed diagnostics mode, no error codes. Monitored test cycle. Found operation working as designed. Spoken with customer on user care guide and water softener system. No water leaks detected during service. Job completed."
Near Killeen, TX 76541
Al
Job Details: 02/04/2021
DRYER WHIRLPOOL LGR4634JQ2 Arrived to reinstall the dryer hose to the wall and dryer.Job completed
Near Granite Shoals, TX 78654
Cliff
Job Details: 02/04/2021
WASHER MAYTAG MVWX655DW0 Arrived on site to replace hub assembly for washer. Replaced hub and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Pflugerville, TX 78660
Scott
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site replaced icemaker . Tested IM all checked normal. No water leaks detected at time of service. Job complete
Near Pflugerville, TX 78660
Scott
Job Details: 02/04/2021
OVEN WHIRLPOOL WMH32519HZ4 Arrived on site for no display . Reset unit and checked to see if unit was in energy saver mode . Reset mode . Unit went back into saver mode . Ordering control and led readout . Call to set return ; ordrng 1 W11333816 and 1 W11342846 (CONTROL)
Near Round Rock, TX 78664
Jimmy J.
Job Details: 02/04/2021
WASHER WHIRLPOOL MVW7232HW0 Arrived on site for Vibration or Out of Balance loads - Top Load Washer. Placed in diagnostics and F0E5 came on (unbalanced load). Ran through diagnostics cycles and washer legs on the right side had a small gap. Adjusted both legs on the right side down and washer spun as designed. No leaks detected. Job completed
Near West Lake Hills, TX 78746
Kevin
Job Details: 02/04/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and found customer has defrosted fridge, fridge is on the back patio it took six days to melt enough ice for the freezer door to open. Replaced freezer door and left rail adding silicone between cabinets around an inner liner to remove any possible air gaps. Requested that customer allow refrigerator to thaw for 24 hours before proceeding, job complete"
Near Austin, TX 78733
Kevin
Job Details: 02/04/2021
WASHER MAYTAG MVWC565FW1 "Add on site and replaced gearcase, cam kit, belt, shield, Agitator, and actuator. After replacement ran a diagnostic cycle and washer is operating properly.
Near McGregor, TX 76657
Jonathan
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1
Near McGregor, TX 76657
Jonathan
Job Details: 02/04/2021
WASHER MAYTAG MHW5630HC0 "Arrived on site for a washer that’s flashing an F9 E1 (long drain) error code. Inspected unit and work area. Found unit flashing the F9 E1 code upon arrival. Placed unit in service diagnostics and found an F9 E1 (long drain), F0 E2 (oversuds), F5 4 (door not open between cycles), and F5 E2 (lock failure) error codes. Unlock the unit and found clothes inside the unit. Customer removed clothes and found water at the bottom of the washer. Unit continue to try to drain out the water but was unable to do so. Removed front panel and removed drain pump filter. Found clothing inside of the drain pump filter. Removed obstruction and reassembled unit. Unit began to drain as designed and is working as designed. Call complete."
Near Georgetown, TX 78633
Wesley
Job Details: 02/04/2021
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived onsite for right rear flame going out on low. Corrected flow issue at valve to prevent safety issue. Adjusted all burners to customer preference. Advised. Jerome really on safety repair. All checks good. Unit is now operating as designed.
Near Austin, TX 78735
Leonardo
Job Details: 02/04/2021
OVEN WHIRLPOOL WOS51EC0AW03 Arrived on site to test unit for not power. Found unit getting correct voltage but no display. Test board and found bad board and display.
Near Cedar Park, TX 78613
Justin
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDT730PAHZ00 "Arrived on site for a dishwasher with racks broken and not washing g properly. Upon arrival customer stated they really just felt the unit did not dry properly. I advised customer on new heaters vs old ones. I also ran test cycle and found heater drawing correct amperage. I found no stored error codes. Upon further inspection I found the adjusters broken and allowing the rack to fall. I installed the new adjusters and they are now working as designed. The inner door on unit is rusting as well, and I found friction sleeves broken off. Ordering inner door and need to return to install. Office to reschedule.; ordrng 1 W11174980 (Inner Door) and 2 WP8268961 (Friction Sleeves)s"
Near Killeen, TX 76549
Tyler
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL ED5FTGXKQ01 "Arrived on site for refrigerator not cooling. Upon arrival I found the evap fan running, dampener was allowing proper air flow between compartments. I disassembled the evaporator cover and found the evaporator coil dry with no moisture or condensation nor was there any signs of oil. I inspected the compressor area and found condenser fan running well, the compressor had a rco410 hardstart device spliced in from unknown repair according to the customer they were never aware it was installed. Compressor was failing to start and run every few minutes. The was noo left over wire harness to attempt for a proper connection with any new start device. Unit will also need a sealed system repair due to compressor failure. Office to reschedule. Tech will need help verifying harness accuracy due to limited availability and detail. Also need ahs approval.; ordrng 1 4389205 (harns-wire) and 1 CNOTE (NEED RESEARCH ON 4389205) and 1 CNOTE (NEED RESEARCH ON COMPRESSO
Near Pflugerville, TX 78660
Scott
Job Details: 02/04/2021
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived on site ,replaced infinity switch . Tested unit all burners are functioning properly . Previous tech had forgotten to order burner knobs Will need to order and ship to customer . Talked to SR ok to ship; ordrng 2 W11418244ETC (SS KNOB )s"
Near Austin, TX 78733
Luis
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF736SDAB10 "Arrived on site for not dispensing ice. Tested dispenser found motor locked up,shaft seized to motor. Replaced defective motor and shaft,reassembled unit tested ice dispenser unit working as designed"
Near Salado, TX 76571
Wesley
Job Details: 02/04/2021
DRYER AMANA NED4655EW1 "Arrived onsite and found unit not operating because it was entirely clogged with Lint in the exhaust. Advised customer on steps to repair,
Near New Braunfels, TX 78130
Noah D
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site to inspect washer for not spinning correctly, upon inspection found the washer leaned against metal drain plate with many dents. Spun tub with clothes and without clothes. No squeaking found, instructed customer to check loading. Instructed customer to record if sound returned. Complete"
Near Georgetown, TX 78626
Kayman
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS315SNHM00 Arrived onsite for refrigerator with water leaking from the FC. Upon inspection I found the FC floor with a sheet of ice formed at the bottom and over the drain hole in the drain pan. I accessed the drain tube in the back of the unit and found it clogged. I cleared out the ice from the FC drain and & floor as well as the drain tube in the back. The unit is working as designed at this time and no leaks were detected during time of service.
Near Austin, TX 78759
David
Job Details: 02/04/2021
DISHWASHER KITCHENAID KDFM404KPS0 "Arrived on site to follow up on non draining dishwasher. Ran diagnostics and found errors this trip, F10E2 drain pump electrical issue, F9E1 wax fan electrical issue. Due to 2 electric issue codes replaced control. Verified 120v at control. Retested and issue is still persisting. You have to hit cancel / drain several times constantly to get it to drain. Called tech line who agree its either control, wiring, or drain pump. I have checked wiring from control to drain pump and found no issues in the wiring, and control is new. Unit needs a drain pump to resolve, which is Expart. Sr7729925654. Office to schedule when we can get drain pump. ; O-emld tckt"
Near Kyle, TX 78640
Andrew
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to test unit for ice underneath and around bottom FC drawer/bin. Found evap drain line clogged with foam. Removed foam and water still was not draining. Removed drain line and more foam was causin clog. Removed foam from drain line, tested unit, unit works good. All other functions operating as designed. No leaks detected at time of service. Job complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 02/04/2021
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site to inspect oven for not heating correctly, upon inspection found the oven heated to 450 and 500 correctly, turned down calibration and instructed customer on use. Complete"
Near Georgetown, TX 78633
Jonathan
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL GD5YHAXTL01 "Arrived on site for refrigerator ice maker container icy up. Inspected unit and work area. Tested ice door damper. Found damper ice door worn out. Contacted claims department and was informed for part charge only. . Removed failed ice door and installed new. Tested dispenser operation. All tested good, no water leaks detected.
Near Austin, TX 78717
Justin
Job Details: 02/04/2021
UNKNOWN WHIRLPOOL WET4027HW0 "Arrived on site for a washer/dryer combo making a loud noise. Customer stated the tub in the washer seemed to be sank in and making a loud noise. I found the cam loose and the cam nut was backed off of the shaft, I rethreaded the cam bolt and tightened the cam, now unit is no longer making noise. Unit now working as designed. Call complete."
Near Cedar Park, TX 78613
Justin
Job Details: 02/04/2021
OVEN JENN-AIR JJW3430DS00 "Arrived on site to install previously diagnosed parts. Found cosmetic damage on door, ordering new one to install again. Office to reschedule. ; ordrng 1 W11110938 (Inner Door with Hinges)"
Near Niederwald, TX 78640
Andrew
Job Details: 02/04/2021
MICROWAVE WHIRLPOOL WMH31017HS5 "Arrived on site to test unit for no hood light. Found bad control board. Replaced control, tested unit, unit works good. Job complete."
Near Killeen, TX 76543
Al
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRX735SDHB02 "Arrived on site for the same issue as before.I leveled the unit according to customers preference.The unit was lined up with the customer wooden cabinet.On the previous visit I found all switches were operating properly, but the customer wasn’t closing the freezer door properly and the freezer door switch was frosting and causing the door ajar warning light to remain on.Called whirlpool tech line to document the issues the customer is experiencing Spoke with CHIS SR #7729920255Discovered the door was lower it needed to be .Raised the door.Unit now works properly without any issues.Job completed"
Near Manor, TX 78653
Matthew
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived onsite for dishwasher not turning on. Upon arrival unit did not have incoming power. Breaker was tripped. Flipped breaker, and tested unit. No stored error codes and diagnostics passed. Noticed that junction box was loose and had partially exposed wire. Secured connections and remounted box. Tested unit again and was performing as designed. Job complete"
Near Austin, TX 78747
Andrew
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site to replace drain pump from previous diagnosis. Replaced pump, tested unit, unit works good. No leaks detected. Job complete."
Near Kingsland, TX 78639
Cliff
Job Details: 02/04/2021
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to replace dispenser for washer. Replaced dispenser and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78746
Kevin
Job Details: 02/04/2021
REFRIGERATOR KITCHENAID KRFF707ESS00 "Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over. Refrigerator would need to be defrosted for 48 hours in order to replace fresh food thermistor. Explained defrost procedure and proper way to handle melting ice behind the deli drawer.
Near Pflugerville, TX 78660
Scott
Job Details: 02/04/2021
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site ,replaced both drain hoses and drain pump . . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete ."
Near Austin, TX 78737
Leonardo
Job Details: 02/04/2021
MICROWAVE JENN-AIR JMC3415ES0 Arrived on site to test unit for door hitting trim. Test unit and found in hunt had damaged the door and the top cover. Called Techline and they said to order parts. Measured unit and found unit to be a 27 inch unit but the trim was a 30 inch trim and the cabinet cut out is cut to a 30 inch unit. Customer will need to talk to builder to get correct unit of 30 inch.
Near Austin, TX 78728
David S
Job Details: 02/04/2021
RANGE WHIRLPOOL WFE535S0JS0 "Arrived on site for oven not heating. I inspected the unit and work area. I gained access to terminal block and tested voltage, the unit is getting good voltage. I tested the thermal fuse, bake and broil elements. I found the thermal fuse was blown. I replaced the thermal fuse. I tested the thermostat and found it working as designed. I ran a temp test on the unit and found it heating on all options as it is designed too. Job complete."
Near Austin, TX 78735
Leonardo
Job Details: 02/04/2021
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site to test unit for shorted keypad. Test unit and found control needed to be reset. Reset board test unit and unit test good job complete.
Near Jarrell, TX 76537
Wesley
Job Details: 02/04/2021
DRYER MAYTAG MEDC465HW0 Arrived onsite and replaced drum seal due to old seal tearing off. All checks good. Unit is now operating as designed.
Near Bastrop, TX 78602
Andy
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW8500BW0 Arrived on site for washer inconsistent wash times. Tested and inspected unit and found all operations to be normal. Made adjustments on UI and instructed customer that time count down is estimated and not always real time and on use and care and practice for best performance. No water leaks present at time of service.
Near New Braunfels, TX 78132
Noah D
Job Details: 02/04/2021
RANGE WHIRLPOOL WOS72EC0HS01 "Arrived on site to inspect range for not allowing selection, upon inspection found the console blank, reset oven at the breaker and all functions returned. Checked for any issues and found no issues. Complete"
Near Austin, TX 78728
Justin
Job Details: 02/04/2021
MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived on site for MW combo getting the F6E1 error code and no heat in oven. Upon arrival customer stated the issue was no heat in MW. I put unit into diagnostics mode and found F4E1 error code for MW cavity sensor error and F1E6 error code for MW generation (mag) error. I initiated the MW relay and you could hear it click and then stop and give F4E1 error. I tested MW and put cup of water in unit. After about 30-45 seconds it stops and gives F1E6 error code. I found the interlocks functioning properly. Oven is working as designed. Ordering sensor, mag, and ACU. Also walked customer through connecting unit to WiFi but did not work. I gave them the WiFi connect number to reach out to.. Office to reschedule.; ordrng 1 W11233913 (Mag Sensor) and 1 W10389447 (MW Thermostat) and 1 W11325603 (MW Control) and 1 W11346197 (Magnetron) and 1 W11188752 (MW Fuse)"
Near Florence, TX 76527
Wesley
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite and installed the gearcase for grinding sound during final spin. Unit checks good. Advised customer on repair.
Near Smithville, TX 78957
Andy
Job Details: 02/04/2021
WASHER MAYTAG MVWB835DW0 "Arrived on site for washer leaving spots on clothes, spoke with customer and she stated this has been happening for a long time. Tested and inspected unit and found looked up and found service pointer on issue. Ordering kit in service pointer for unit. Office to schedule. Authorization needed. No water leaks present at time of service.; ordrng 1 W11111453 (Kit) and 1 Seenote (Office to schedule) and 1 Seenote (Authorization needed)"
Near Georgetown, TX 78633
Jonathan
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher latch broken. Customer had found hinge friction pad on floor and assumed it came from door latch. Inspected latch and found intact. Found right side hinge friction pad broken off of hinge. Replaced friction pad (TS part# WP8268961). Tested door operation. Spoke with customer on user care guide. No water leaks detected during service. Job completed
Near San Marcos, TX 78666
Noah D
Job Details: 02/04/2021
WASHER MAYTAG MHW6630HC0 "Arrived on site to inspect washer for leaking and issues draining, upon inspection found the washer door caked in calcium, causing apparent leak, the drain pump worked correctly with no sign of blockage, ordering pressure switch to fix drain times. Office to reschedule ; ordrng 1 W11319791 (PRESSURE )"
Near Leander, TX 78641
David S
Job Details: 02/04/2021
WASHER MAYTAG MHW6630HW0 Arrived on site for washer leaking out the front. I inspected the unit and work area. I ran the unit through a diagnostics cycle and found none of the hoses leaking. I inspected the dispenser and found it leaking. I am replacing the dispenser according to service pointer W11481731. The office will reschedule when we have an eta on the part.; ordrng 1 W11465533 (Dispenser)
Near Leander, TX 78641
David S
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for ice clumping in the ice box. I inspected the unit and work area. I found an error code for icemaker not finding home position. I ran a harvest test and it failed. I replaced the ice maker. I ran a harvest and fill test. I found the new icemaker working as designed. I did a temp test in the freezer and found it at 5 degrees and going through defrost. I tightened the handle for the freezer door. The unit is working as designed. Job complete. No water leaks detected.
Near New Braunfels, TX 78132
Noah D
Job Details: 02/04/2021
FREEZER WHIRLPOOL WSZ57L18DM03 "Arrived on site to inspect fridge for leaking under fridge, upon inspection found the evap pan had flowed over in cardboard, found small amounts of water in the bottom of freezer, when I tested modular icemaker it sprayed in freezer cab, defrosted ice build up and tested with no issues.
Near Cedar Park, TX 78613
David S
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site for fridge not dispensing water. I inspected the unit and work area. When I pressed the water dispenser switch I could hear the valve open up. I removed the water filter and reinstalled it. I could hear water rushing into the water filter. I inspected the water reservoir and found it no frozen. I retested the water dispenser and it started to dispense water. I dispenser about 2 gallons of water. The unit is working as designed. Job complete. No water leaks detected.
Near San Marcos, TX 78666
Noah D
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for loud noises during operation, upon inspection found the washer spun quietly unloaded, tested with clothes inside and found no noise, the drain tube has been banging against wall during the drain cycle. Zip tied tubing away from wall. Complete"
Near Cedar Park, TX 78613
David
Job Details: 02/04/2021
WASHER WHIRLPOOL MVWB765FW4 "Arrived on site to diagnose washer that is making noise and adding time to cycles. Advised the time being added is normal on sensing loads, and cycle can repeat rinse / spin / agitate if off balance. Ran unit and heard noise from the bottom end. Checked rotor bolt and found it loose, removed by hand. Added loctite and tightened rotor bolt. Retested and noise is gone. All is working as designed. CAll complete."
Near Leander, TX 78641
David S
Job Details: 02/04/2021
DRYER WHIRLPOOL MED7230HW0 "Arrived on site for dryer not working. I inspected the unit and work area. I found the display not coming on but the light in the drum comes on when opened. I found good voltage to the terminal block. I found good voltage to the control. I tested voltage from the j2 terminal and found proper voltage. I pulled the display control apart and found all connections good, nothing loose. I am ordering the control panel to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 W11413567 (Panel control)"
Near Austin, TX 78758
Justin
Job Details: 02/04/2021
MICROWAVE MAYTAG MMW7730DS01 Arrived on site for MW oven combo that caught fire in microwave and was no longer working. I gained access to the magnetron and antenna and found it burnt. I tested unit with panels off and found severe sparking in wave guide.
Near Austin, TX 78744
Luis
Job Details: 02/04/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for led issues and door not closing. Found large gap on left side of freezer door seal and a defective led in fresh food compartment. Replaced top left side led module all leds working correctly after replacement,removed deli drawer adjusted lower basket reinstalled door and drawers tested door operation good,checked door seal good.; used 1 W11462342 (Led module) from stock"
Near Austin, TX 78758
Justin
Job Details: 02/04/2021
COOKTOP KITCHENAID KICU509XBL00 Arrived on site to install previously diagnosed parts. Installed new parts and configured unit to model number per the service pointer guide. Unit was no longer throwing error code. I tested faulty burner and brought a pot to a boil. Unit is now working as designed. Call complete.
Near Austin, TX 78739
Leonardo
Job Details: 02/04/2021
MICROWAVE JENN-AIR JMC9158AAS Arrived on site to test unit for turntable not working. Test unit and found stripped shaft and turntable. Will need to order new turntable shaft and turn table motor. Office to reschedule. ; ordrng 1 R0130605 (Turn table shaft) and 1 R0130678 (Turn table motor)
Near Pflugerville, TX 78660
Scott
Job Details: 02/04/2021
RANGE WHIRLPOOL MGR6600FZ1 Arrived on site for left front burner . Switched caps with right front problem still present . Switched burner heads but kept caps on original burner location . Problem moved to right burner . Switched caps still not igniting . PUT all caps and burner heads back in original locations . Ordering burner head for left front . No gas leaks detected at time of service. Call to set return ; ordrng 1 WPW10515455 (BURNER HEAD )
Near Bastrop, TX 78602
Andy
Job Details: 02/04/2021
COOKTOP GE JGP389WEV3WW Arrived on site for switch not turning. Tested and inspected unit and found failed valve. Ordering needed part. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 WB21X5323 (Valve) and 1 Seenote (Office to schedule)
Near Georgetown, TX 78628
Kayman
Job Details: 02/04/2021
REFRIGERATOR KITCHENAID KSSS42QHX00 Arrived onsite for refrigerator making growling noise. Upon inspection I found the items in the FC frozen solid and the RC at 38 degrees. I accessed the evaporator and found no frost pattern but looked like water droplets were freezing. I tested the amp draw at the compressor and it varied from 2.0 down to 1.84. When the compressor would kick on I could hear a chattering in the evaporator. Which sounds like refrigerant having trouble moving through or some impurities in the system. The compressor is very hot to the touch and all lines are warm. After going through diagnostics with SW we determined that the Compressor (W10309994) drier (WPW10143759) would need to be replaced but I will return with the other sealed system parts just Incase. heat exchanger (WP2004545) evaporator(4388574).. ; ordrng 1 W10309994 (Compressor) and 1 WPW10143759 (Drier) and 1 WP2004545 (Heat exchange) and 1 4388574 (Evaporator)
Near Austin, TX 78721
Matthew
Job Details: 02/04/2021
RANGE KITCHENAID KFGD500ESS04 "Arrived onsite for center burner not working. Upon inspection found igniter not set correctly and not making contact to ignite. Gained access to orifice and igniter, made adjustment and unit is now functioning correctly. Job complete"
Near Austin, TX 78737
Brandon
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for customer complaint of ice build up in fresh food section and frost in freezer section. Found freezer seal not sealing properly due to silicone in between gasket and mullion, I removed the little bit of silicone and unit sealed in freezer compartment. Found ice build up behind and on ice box in fresh food section. Ordering adapter and gaskets for ice box.; ordrng 1 WPW10635022 (Adaptor) and 1 WPW10280988 (Gasket) and 1 WPW10320706 (Gasket)"
Near Georgetown, TX 78633
Jonathan
Job Details: 02/04/2021
WASHER MAYTAG MVWC360AW0 "Arrived on site for washer making noise durning spin cycle. Inspected unit and work area. Turned tub by hand and found spinning freely. Performed diagnostics mode and checked fault codes, none found. Performed automatic test cycle and found bearing inside gearcase at fault.
Near Jarrell, TX 76537
Wesley
Job Details: 02/04/2021
DISHWASHER MAYTAG MDBH979SAB1 "Arrived onsite and found a water level error and a dispenser error. Tested unit in diagnostics and found all to run as designed. Tested on normal wash and found all operating as designed. In event of call back, prescreen control and panel together. Offered control replacement, but because unit was working with reset,
Near Austin, TX 78751
Jacob
Job Details: 02/04/2021
REFRIGERATOR FRIGIDAIRE FSC23F7DW5 Arrived onsite for ice stuck in the ice maker. Looked at ice maker. Saw cubes and frozen the motor. Removed cubes and the motor started running. Let customer know that the ice maker is working. But customer wanted to replace ice maker. Replaced ice maker. Tested unit. Unit working as designed.
Near Georgetown, TX 78626
Kayman
Job Details: 02/04/2021
MICROWAVE KITCHENAID KMHS120ESS5 Arrived onsite for microwave with F1E4 error and the unit makes a weird noise when plugged in. Upon plugging the unit in I heard the magnetron engage and stay on while no other functions were operating. The techsheet advises to replace the main control when this specific error code presents itself. The control is covered under warranty. I did not receive the control today so I will need to order and return for the repair. I quoted 209.99+tax for the repair. . ; ordrng 1 W10818686 (Magnetron) and 1 W10269460 (Switch upper) and 1 W10727360 (Switch lower N/C N/O) and 1 W10269458 (Lower switch NC)
Near Buda, TX 78610
Andrew
Job Details: 02/04/2021
WASHER WHIRLPOOL WFW5620HW2 "Arrived on site to test unit for not filling. Found cold water valve connection not connected. Secured connection, tested unit, unit is now operating as designed. No leaks detected at time of service.
Near West Lake Hills, TX 78746
Kevin
Job Details: 02/04/2021
WASHER WHIRLPOOL WFW8620HC2 "Arrived on site and inspected washer and found no saved error codes, ran manual diagnostics and did not find any issues, removed drain catch and there is nothing in it. Discussed possibility of spin being accidentally turned off with homeowner, no issues found. Reported experience to tech line, job complete7729923062"
Near Leander, TX 78641
Tommy
Job Details: 02/04/2021
OVEN GE JT3000SF5SS Arrived onsite for unit glass pan being broken upon arrival Customer approved. Replaced unit glass and tested door. Job Completed.
Near , TX 78681
David S
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for sealed system repair. I gained access to the compressor and dryer. I punctured the dryer and found appropriate equalized pressures. I installed a hv dryer and access valve. I pulled a vacuum and found it holding with no leaks. I out a measured charge into the system. I plugged the unit in and found the low side not pulling down to zero or a vacuum. I found the high side reaching 150 psi. I evacuated the system and replaced the compressor. I pulled a vacuum and put a measured charge into the system. I plug the unit back in and I found the unit pressures building appropriately. Job complete.
Near Lakeway, TX 78738
Robert
Job Details: 02/04/2021
DRYER WHIRLPOOL WED7600XW0 Arrived on job for complaints of no air flow out of dryer. Confirmed no air movement at rear of dryer. Found the pulley for fan off and felt next to it . Reattached pulley with lock tote and belt. Test dryer.
Near Hutto, TX 78634
Andy
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher leaking. Inspected unit and found puddle of water under inlet valve to dishwasher. Water was shut off. Turned water supply on and found water supply hose dripping at crimp in hose. (See attached photos) Builder was on site and informed of issue and he stated that he had someone coming to replace hose. Instructed customer on use and care and practice for best performance. Shut water back off at supply valve to prevent more water damage.
Near Temple, TX 76504
Tyler
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to install previously installed and diagnosed bad gear case. Removing the defective gear case I was able to reinstall the new gear case with the new cam assembly and then reassembled the unit and was able to run a factory reset and verified with the customer during the fill agitation and spin and drain cycle that the unit is functioning as designed with no abnormalities or weird noises. Call complete no leaks before during or after repair
Near Austin, TX 78756
Jacob
Job Details: 02/04/2021
DISHWASHER KITCHENAID KDTM604KPS0 Arrived onsite for door not lining up to close correctly. Tested door. Noticed that left side of the door was scrapping a little more to the right. Noticed the unit was not as leveled. Leveled the left foot to raise the unit. Tested door. Door is no longer scraping. No leaks at this time. Job complete
Near Lago Vista, TX 78645
Lou
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 "Arrived on site to inspect dishwasher lean light flashing. Upon further inspection, I found the unit power turned off. I removed the toeplate and found water in the drip tray full of water and found that the inlet valve was leaking. Removed the tray and emptied the water and cleaned it and the float switch assembly. I found that the inlet valve connection was not tightened. Removed the hose connection/elbow and inspected the gasket and it was good. Reinstalled the connection and tested the unit. Unit is operating as designed. No water leaks observed at the end of service. Job completed."
Near Austin, TX 78702
Dona
Job Details: 02/04/2021
WASHER MAYTAG MVWC350AW1 "Verified M&S # with customer, Customer had stated that the electronics would not turn on. Had customer put unit into drain & spin and unit started up, after drain and Spin had customer put it on a full cycle, had customer watch with me as the unit filled and then went into a wash cycle. Customer agrees that the unit is working correctly now, did let customer know about operations that if they were wanting to change a cycle that they would need to completely cancel cycle instead of moving it onto the dial, as it would retain the last cycles information if just paused. Unit is working to specs at this time."
Near Hutto, TX 78634
Andy
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived on site for refrigerator leaking. Was instructed by builder that home was empty and to head inside. Tested and inspected unit and could not recreate leak. Called builder and could not get a hold on. Builder called back later and stated all bins in FC had filled with water over weekend issues appears to be bad ice maker. Ordering needed part. Will need to replace ice maker and valve. Office to schedule return trip. Left unit unplugged and water off. No water leaks present at time of service.; ordrng 1 W10873791 (Ice maker) and 1 Seenote (Office to schedule)
Near Canyon Lake, TX 78133
Richard
Job Details: 02/04/2021
OVEN JENN-AIR JJW2830DP01 Arrived onsite for the oven key pad not working. During testing found that error code F2E1 stuck / shorted key pad. Console will need to be replaced . Ordering parts and office to schedule ; ordrng 1 W11236888 (Console)
Near Canyon Lake, TX 78133
Richard
Job Details: 02/04/2021
WASHER MAYTAG MVWC415EW0 Arrived onsite for the washer not working properly. Replaced control board and did a calibration and all functions tested good complete
Near Austin, TX 78759
Justin
Job Details: 02/04/2021
REFRIGERATOR KITCHENAID KRSC703HPS "Arrived on site for water not dispensing. I found none of the lines kinked. I found the valves initiating and getting proper voltage. The valves also ohmd out correctly. I jumped the ice maker fill and it also did not fill with water. I found the filter housing to be bad and needing to be replaced. Bringing the valve back just in case. . Ordering parts.; ordrng 1 W10394053 (Filter Housing)"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDT970SAHV0 "Arrived on site to inspect dishwasher for not opening correctly, upon inspection found the wheel broken, replaced adjuster and tested. No problems found. Complete"
Near Bastrop, TX 78602
Andy
Job Details: 02/04/2021
RANGE WHIRLPOOL WFE515S0EB0 Arrived on site for range RF burner not working. Tested and inspected unit and found failed RF switch. Ordering needed part as we as burner element in case needed. Office to schedule return trip. .; ordrng 1 W11047722 (Burner) and 1 WP3149400 (Switch) and 1 Seenote (Office to schedule)
Near Cedar Park, TX 78613
David
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to diagnose refrigerator that has a light out in the freezer and door that seems to swing used on open and close. Found the freezer module failed, new part has not arrived yet. Only FC light is out. Checked switch and the switch is working fine. The issue with the doors swinging is not something we can repair or reduce. There are no replaceable parts or cams, its all internal to the doors. The right side RC door tends to be heavier with a less balanced center of gravity and will open and close harder, over the FC door. Advised customer I can try and level to reduce the gravity swing, but it did not make much difference. Nothing I can swap to slow door swing, unit is working correctly. Will return with FC module. ;
Near Cedar Park, TX 78613
David
Job Details: 02/04/2021
WASHER MAYTAG MVWX500XW1 "Arrived on site to diagnose washer not going into rinse and spin. Ran diagnostic and found error code for long fill. Tested cold and hot valves, and found cold valve is trickling in and not actually spraying, causing the error. I tried to turn off the wall valve, but its running regardless of where you set it and has almost no resistance. Advised customer to call a plumber to have new wall valves installed since I cant confirm the inlet valve is bad with a stuck valve. Customer will follow up after valves are replaced.
Near New Braunfels, TX 78132
Richard
Job Details: 02/04/2021
OVEN JENN-AIR JDRP548WP02 Arrived onsite for the oven not heating properly. Did an average temperature test and its good. Ran diagnostics and found no error codes. All functions tested good. Could not find any issues at this time .
Near Round Rock, TX 78665
Jimmy J.
Job Details: 02/04/2021
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to install previously diagnosed parts. Removed harness and installed new harness. Went to remove bulb socket and install new and realized the socket was not correct for this microwave. Went ahead and reinstalled original bulb socket and tested unit. Microwave turntable no longer turns when door is opened. The bulb socket was not faulty. Microwave heating as designed. Job completed.
Near Lago Vista, TX 78645
Lou
Job Details: 02/04/2021
DRYER WHIRLPOOL WED5100HW0 "Arrived on site to install previously diagnosed and ordered parts. Due to the drum being warped I was to replace the drum and test. While disassembling the unit, I found the drum seal was torn from the drum and the drum was rubbing against the front bulkhead. I found the bulkhead had a large hole in it (photos). Per notation from the office, I contacted techline and spoke to Bruce and provided the previous SR#. I advised Bruce of my findings and he recommended replacing the bulkhead and drum and advised that this call would be documented on the previous SR#7729640434. I advised the customer of my conversation with Whirlpool techline and provided her with the SR# and recommended that she contact customer service to discuss possibilities of replacing the unit. In the meantime, I am ordering the front bulkhead and will return with the drum and other prescreened parts. Unit was reassembled and customer and tenant were advised to not use the unit. Unit left unplu
Near Round Rock, TX 78681
Jimmy J.
Job Details: 02/04/2021
WASHER MAYTAG MVWB850YW0 Arrived on site for WATER LEAKING FROM UNDERNEATH DURING THE DRAIN CYCLE. Ran diagnostics and no error codes came on. Found too much water was being called into the dispensers. Log valve is faulty. Office will call customer to reschedule once part is available to return and complete the repair. Note: I adjusted the valve at the wall on both valves to try and minimize the water being called into the log valve. Once new valve is installed make sure to turn valves back on to full flow. ; ordrng 1 W10853723 (Log valve)
Near Round Rock, TX 78681
Jimmy J.
Job Details: 02/04/2021
VENTHOOD GE JVX5360SJ2SS Arrived on site for LIGHT WENT OUT CUST CHANGED BULB IT WENT OUT IN LESS THAN 5 MIN. Found bulb housing cracked and unable to hold socket securely. Found harness loose inside bulb socket. Secured harness back into bulb socket. Customer preferred I just secure the bulb housing as best as possible now that the wires have been secured. Explained to customer that changing the bulb would be difficult in the future with the bulb housing broken.
Near Austin, TX 78744
Leonardo
Job Details: 02/04/2021
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site to test unit for oven no power. Test unit and found melted terminal blocks. Replaced terminal blocks test unit and unit test good
Near Austin, TX 78744
Leonardo
Job Details: 02/04/2021
RANGE WHIRLPOOL WGG745S0FS02 Arrived on site to unit giving gas smell. Customer said he was using both ovens one at 375° and the other at 400°. Couldnt test unit due to unit not letting gas get to unit due to bad valve solenoid. Ordering new solenoid and control office to reschedule. ; ordrng 1 W10911971 (Valve shutoff) and 1 W10878844 (Control)
Near Liberty Hill, TX 78642
Cliff
Job Details: 02/04/2021
RANGE KITCHENAID KODE500ESS05 Arrived on site to diagnose a oven with a damaged door. Found lower oven door dented. Replaced outer door panel and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
Lou
Job Details: 02/04/2021
REFRIGERATOR GE PFE28KSKBSS "Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap fan motor not working, I removed and replaced the fan motor and tested. Unit is operating as designed. Previously diagnosed parts were not needed. No water leaks observed during service, job completed."
Near Austin, TX 78731
Kevin
Job Details: 02/04/2021
RANGE JENN-AIR JGRP436HL00 "Arrived on site and found customer is experiencing an intermittent issue where the bake cycle does not begin. On arrival customer is using oven, after they are done started a bake cycle three more times and did not have any interruptions/issues. Set oven into a diagnostic cycle and there is no saved error codes. job complete 7729916176"
Near Georgetown, TX 78633
Jonathan
Job Details: 02/04/2021
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer not filling with enough water. Inspected unit and work area. Performed diagnostics mode and checked for error codes. Found F0-E5 off balance load. Performed automatic test cycle and monitored operation. Ran unit in normal wash and found water level normal. Spoke with customer on cycle selection and bulky cycle. All tested good, no water leaks detected.
Near Georgetown, TX 78633
Jonathan
Job Details: 02/04/2021
MICROWAVE WHIRLPOOL WOC54EC0HS04 "Arrived on site to install previous diagnosed parts. Removed door and disassembled. Removed inner glass and installed new. Found order window pack only had one pice of glass, the same as original. Called Whirlpool tech support and spoke with Bruce. Confirmed part that was order and found correct part number. He confirmed that the window pack only glass in it. Sr#7729923625. Found the out glass will need to be replaced due to adhesive melting. ; ordrng 1 W10884775 (BADGE) and 1 W11455430 (OUTER GLASS)"
Near Leander, TX 78641
Lou
Job Details: 02/04/2021
WASHER MAYTAG MVWB835DC4 "Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase failing and leaking oil, I removed and replaced the gearcase, slider and clutch and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78753
Matthew
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW5105HW0 "Arrived onsite for washer leaking. Upon inspection found leak was not coming from unit. When unit would go into drain, the standpipe flooded. Advised customer that a plumber would be needed to fix the issue. Advised against use until fixed. Job complete"
Near Copperas Cove, TX 76522
Al
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived to inspect washer not completing cycles.Ran diagnostics test mode and found no error codes.Calibrated the unit.Unit is plugged into a GFIC outlet that’s flashing red on the left.I ran an extension cord from the unit to a non GFIC outlet and unit tested as designed.Customer just purchased the home and was required by her VA loan to have a GFIC and will replace it with a non GFIC outlet.Customer satisfied.Job completed
Near Leander, TX 78641
Tommy
Job Details: 02/04/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for range not igniting properly. Found igniter sensor would not have unit reignite after first wave. Replaced unit igniter and tested. Unit is now operating as designed. Job Completed.