We serviced a
KITCHENAID MICROWAVE
Model KEMC307KBL02
Near Leander, TX 78641
Kimo
Job Details: 12/29/2022
"Arrived on site to install previously diagnosed parts. Upon arrival I installed new switch and found that the door Message did not go away, Upon further inspection, found that the 20 amp and the bus fuse where both blown, they were not on the first visit. I installed new fuses and tested unit and found unit operating as designed. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS5
Near Georgetown, TX 78633
Lou
Job Details: 12/29/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker, dual valve failures and the ice maker divider being damaged, I removed and replaced the dual valve and divider. I found the ice maker operating as designed as the ice bin was completely full. Also removed and replaced the RC module due to it beginning to fail. Tested the unit and it is operating as designed.No water leaks observed, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78702
Wesley
Job Details: 12/29/2022
Arrived onsite for not draining and found unit drain pump obstructed by a wire tie. Removed obstruction and unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78730
David S
Job Details: 12/29/2022
"Arrived on site for fridge not cooling properly. I spoke to the customer and found out he power cycled the unit and found it working properly afterwards. I entered diagnostics and found no fault codes. I tested the thermistor from the UI and found the, all in range and reading properly. I tested the defrost heater and found it working. I found the gaskets in good condition. I advised the customer that the unit is working properly, and offered suggestion on what areas to leave some space in for better air flow in the unit. The customer paid the diagnostics fee with credit card.
We serviced a
KITCHENAID RANGE
Model KDRU783VSS03
Near Austin, TX 78730
David S
Job Details: 12/29/2022
Arrived on site to install previous diagnose part. I installed the new switch membrane. I cleaned the glass and display on the UI. I reassembled the unit and tested it. It is now working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Temple, TX 76502
Jonathan M
Job Details: 12/29/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the main control and round the unit up to a 350? cycle bake. Found everything turning on an operating as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Temple, TX 76502
Jonathan M
Job Details: 12/29/2022
Arrived on site for a washer that is leaking. Inspected unit and work area. My customer advised of the unit which water all over their floor when they were washing some bedding material and had cause the sink next to it to fill up with water as well. Ran the unit through an auto test and found the unit working as designed until it got to the drain portion of the cycle. Found that the standpipe at the wall was backing up and overflowing leaking water onto the floor and causing the sink next to the washer to fill up with water as well. Did explain to the customer that the issue is not with the washer but with their drain pipe being clogged. Advised the customer that they will need to fix their draining issue for full resolution. Call complete.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Temple, TX 76502
Jonathan M
Job Details: 12/29/2022
"Arrived on site for a dryer that is not turning on. Inspected unit and work area. Check voltage at the terminal block and found 36.7 V from line 1 to neutral, 120 V from line to the neutral and 90.1 V going from line 1 to line 2. Went to check voltage at the plug and found the unit turn on. Found arcing going on inside of the plug potentially causing the issue. The customer also explained that the timer was not advancing prior to the no power issue. Did verify the timer would not advance when I was able to get the unit to start. Found the timer itself was bad. Replaced the timer and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Austin, TX 78731
David S
Job Details: 12/29/2022
Arrived on site for dishwasher leaking. I inspected the unit and work area. The customer showed me a video of the unit leaking out the door. Inspected the interior of the door and found water splashing out. I inspected the bottom door seal and found it in good condition. I inspected the lower spray arm and found it split spray water where its not supposed to. I installed the new spray arm. I tested the unit and found everything cycling properly.
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Kyle, TX 78640
Joe Z
Job Details: 12/29/2022
"Arrived onsite for broken agitator. Upon arrival inspected unit and found agitator tube is fractured and separated from base of agitator. Need to replace agitator.Removed agitator and installed new agitator. Ran diagnostics and there are no saved error codes. No leaks present at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0HS01
Near Kyle, TX 78640
Leonardo
Job Details: 12/29/2022
Arrived on site to test unit for no power test unit and found correct voltage. Will need new control and console.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Austin, TX 78739
Scott
Job Details: 12/29/2022
"Arrived on site ,replaced gearcase ,clutch , stator ,slider , wash plate . Ran load calibration and test wash all checked normal. No water leaks detected . Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near New Braunfels, TX 78132
Kevin
Job Details: 12/29/2022
"Arrived on site and inspected dishwasher and found there is no power showing on display. How are is good at terminal block removed front panel to inspect control board
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS05
Near Cedar Park, TX 78613
Gerry C
Job Details: 12/29/2022
"Arrived to inspect no power. I found the foam block above the upper cooling fan appeared to be incorrectly placed during manufacture and after time, it fell and was drawn into the blower, stopping upper blower rotation and subsequent cooling. I found the thermal fuse open and after removing and replacing, the unit would not power up. I verified both L1 and L2 to the expected contact points and did find 32.6 and 12.7 VDC at the connector for the UIs VFD at points 1-7 and 1-8, respectively. None of the MFG documentation listed the voltages for the UI and I elected to contact the technical assistance line, MFG tech Steve,SR#7735385509. I advised the of the initial findings and that there were no low VDC voltages published, required to diagnose the no power issue as being the main control or the UI. The tech contacted engineering and they could not provide the required documentation. The MFG tech recommended replacing the user interface and the main control. Due to the voltages found, I suspected the UI to be the issue. The customer is going to discuss with family members and may contact the MFG due to fears of other issues, and will contact us if they elect to have us instal the UI.
We serviced a
GE OVEN
Model JT3000SF5SS
Near Round Rock, TX 78665
David Z
Job Details: 12/29/2022
Arrived on site to reinstall oven door. Found tabs were not locked into the door. I was able to reset them and get the door reinstalled. Door did not have to be disassembled. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78741
Scott
Job Details: 12/29/2022
"Arrived on site , replaced suspension gearcase ,slider , clutch . Ran diagnostics all checked normal. No water leaks detected at time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Round Rock, TX 78665
David Z
Job Details: 12/29/2022
"Arrived on site to diagnose refrigerator not making ice. Cycled icemaker and found it cycles, but never calls for water. Tried to jump the terminal to run the valve, and icemaker shorted / shot sparks. Unit needs a new Icemaker and Valve due to short. Replaced icemaker and Valve. Cycled unit and verified all working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Austin, TX 78729
Vincent
Job Details: 12/29/2022
"Arrived on site for washer, inspected unit and work area. Customers complaint was over the freeze the washer started to leak. Tested unit and found no leaks anywhere. I explained to customer its possible the drain line was frozen and when the machine tried to drain it back up and overflowed. Unit is now operating as designed and no leaks where observed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Austin, TX 78759
Vincent
Job Details: 12/29/2022
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was during the freeze unit started leaking. Inspected unit and found the main valve busted. Customer also informed me that the unit has been leaking water inside for a while. Inspected and found the RC drain tube clogged.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Austin, TX 78731
Vincent
Job Details: 12/29/2022
"Arrived on site for refrigerator, inspected unit and work area. Customer complaint was icemaker stayed in the twisted position. Tested unit in diagnostics and found that the ice maker was not responding. Inspected the wiring in the door hinge and found 5 broken wires. repair wiring by soldering wires no leaks where observed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78727
Gerry C
Job Details: 12/29/2022
"WRV986FDEM01 Arrived to inspect no cool. I found the unit was not cooling and tapping the system revealed 4 of vacuum after the system was balanced and 19 of vacuum with 71 psi while running and after settling for 10 minutes. I exposed both evaporators and found no signs of leaks or dye. The back of the unit had evidence of a cabinet cold spot two inches below the control board cover, at the right lower corner. The appearance of the evaporated condensate was more recent in appearance and the cabinet was not corroded, but the amount of internal cabinet cooling must have been substantial due to the size of the affected area and amount of condensate that had ran down the back of the unit and onto the lower unit cover. I contacted the MFG tech line and spoke with tech Andrew. I advised of my findings and was given file #7735380595 The tech agreed with my findings, but due to MFG constraints, had to require pressure testing. I isolated the suspected affected section and found no issue at 140 psi. I elected to isolate the Yoder and found a leak and contacted the MFG a second time. I spoke with tech Adrian and advised the yoder isolation showed 6 psi of drop in 5 minutes. The unit has been submitted for review and the customer will be contacted for further instructions. No leaks observed
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Austin, TX 78757
Vincent
Job Details: 12/29/2022
"Arrived on site for microwave, inspected unit and work area. Customers complaint was no heating. Tested unit and it was snot heating. Pulled unit out from cabinet and found that the was plug was directly in the middle of the cavity and when the unit was installed is bending the plug and causing it not to have the correct voltage when in use for mag to activate. Advised customer to move outlet and run the plug t it. Unit is operating as designed at this time. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Hutto, TX 78634
Cliff
Job Details: 12/29/2022
Arrived on site to diagnose a dishwasher that has unusual odor. Found loose connection at pump causing damage to wiring. Repaired wiring and tested unit. Found all is functioning properly at this time and no leaks were found
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Pflugerville, TX 78660
Cliff
Job Details: 12/29/2022
Arrived on site to replace previously ordered parts for washer. Replaced cam and control and tested unit. Found all is functioning properly at this time and no leaks were found
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Round Rock, TX 78664
Cliff
Job Details: 12/29/2022
Arrived on site to replace previously ordered parts for washer. Replaced clutch and slider and tested unit. Found all is functioning properly at this time and no leaks were found
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA88FIHZ00
Near Round Rock, TX 78665
Cliff
Job Details: 12/29/2022
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found wiring at fc hinge broken and repaired wiring. Tested unit and found all is functioning properly at this time. No leaks were found
We serviced a
WHIRLPOOL DRYER
Model CET9100GQ2
Near Austin, TX 78704
Wesley
Job Details: 12/29/2022
"Arrived onsite and found unit not drying because it could not exhaust due to slinky duct which had filled with water blocking all airflow. Removed water, determined that the the dryer would exhaust that far after water removed, advised that the unit should have the duct cleaned by building maintenance to repeat poor airflow symptom. Advised on findings and repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Austin, TX 78751
Wesley
Job Details: 12/29/2022
Arrived onsite for no cool complaint and found refrigerator operating as designed . Customer had experienced soft ice cream and thawing food at one time and hi freezer temp. Advised customer that if pattern occurs control may be shorting.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Canyon Lake, TX 78132
Kevin
Job Details: 12/29/2022
Arrived on site and inspected washer found drain pump catch is Full of pocket debris after clearing. Washer will complete by diagnostic cycle. Customer says clothes are hot when cycle completes and found waterlines are swapped. After collecting ran a quick wash cycle and it completed properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Marion, TX 78124
Kevin
Job Details: 12/29/2022
"Arrived on site and replaced control panel diagnosed by previous technician, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Seguin, TX 78155
Kevin
Job Details: 12/29/2022
"Arrived on site and inspected refrigerator and found no ice production, found water fill tube is frozen, took one picture. Used steamer to clear ice and then cycled icemaker oh and its cycle properly and Filled with water, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Seguin, TX 78155
Kevin
Job Details: 12/29/2022
"Arrived on site and found saved error code for basket speed fault, Ran all functions in manual diagnostic cycle and did not find any issues. Inspected gear case assembly and did not see any issues. Took picture. Ran automatic test cycle and it passed, ran calibration cycle and this also passed. Sound basket and tub are not centered properly used leveling feet to correct this. This may have been causing unbalanced loads. Discussed correct loading for this model and correct detergent usage to Minimized unbalanced loads, job complete"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Marcos, TX 78666
Matthew
Job Details: 12/29/2022
Arrived onsite for washer leaving clothes wet after every cycle. Upon arrival inspected unit. Ran diagnostics and found stored error code F7E5 shifter fault. F7E6 motor fault. Found unit not agitating or spinning. Inspected underneath unit and found failed shifter and capacitor. Replaced both and tested. Unit is now functioning properly. Job complete office has cc on file.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Marcos, TX 78666
Matthew
Job Details: 12/29/2022
Arrived onsite for refrigerator leaking. Upon arrival inspected unit. Found unit powered off and water supply off. Established water supply and power to test. Customer stated water was only visible from the dispenser area and down. Not underneath unit or on the sides. Checked water lines and ice maker. Some residual water in ice bin. No signs of leaking. Customer did mention house had a power outage around same time this occurred. Looks like ice in bin melted due to outage and dripped through the chute out of the dispenser door and onto the floor. No current signs of leaks. Customer will monitor. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near San Marcos, TX 78666
Matthew
Job Details: 12/29/2022
Arrived onsite for refrigerator compressor making noise. Upon arrival inspected unit. Found unit powered on and running. Temperature in cabinets are ideal. Monitored then put into diagnostics. Ran test four (compressor) steps 1-5. Monitored all steps and did not hear any abnormal noises. Operating noise of 3way valve and compressor are normal. Could not duplicate any issues. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ3
Near Leander, TX 78641
Gerry C
Job Details: 12/29/2022
WMH78019HZ3 Arrived to instal previously diagnosed and ordered parts. I removed and replaced both switch assemblies W11197766 and tested. The unit operated and heated as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ1
Near Austin, TX 78723
Wesley
Job Details: 12/29/2022
Arrived onsite for small leak and found unit operating with bad suspension and no standing leaks from water parts or tub. Replaced suspension to restore function and eliminate a suspension related leak.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Bertram, TX 78605
Maurice R
Job Details: 12/29/2022
Arrived onsite for dryer making a squealing noise. On inspection found the belt pulley roller was seized up. Replaced the the roller and the wheels. Tested unit no noise anymore. Unit operating as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Cedar Park, TX 78613
Kimo
Job Details: 12/29/2022
"Arrived onsite for a dryer that is not heating. Upon inspection I found good power at the wall. I tested all thermistors cutoffs, and fuses. And found the all good. I checked the heating element and found that it was showing open. I visually inspected the heating element and found that it had separated. I replaced the heating element and tested the unit and found it operating as designed. Jo completed"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78730
David S
Job Details: 12/29/2022
Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the drain pump stuck and the chopper blades broken off. I replaced the drain pump and reassembled the unit. I tested it and found it working properly. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Pflugerville, TX 78660
Paul
Job Details: 12/29/2022
Arrived onsite for a venthood with nothing working on it. I found the control had pushed all the way into the venthood housing because the mounting screws were loose. When this happened it bent the mounting bracket not allowing the high speed fan button to slide thru the opening smoothly. I straightened the bracket and mounted the control correctly. I tested the unit and all selections are working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Liberty Hill, TX 78642
Maurice R
Job Details: 12/29/2022
Arrived onsite for icemaker not working. On inspection found E5 error on the UI test. It would not call for water or do a harvest test. Installed new icemaker and re ran the test. When I called for water it filled the ice tray. When I called for harvest the tray dumped in found home again. Informed customer to call if no ice in the morning.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JB0
Near Pflugerville, TX 78660
Paul
Job Details: 12/29/2022
Arrived onsite for a range to replace previous diagnosed parts. On arrival the cooktop hot light was off. I replaced the left front infinite switch and tested all the burners including the warmer. The cooktop hot light turned off on every burner after it cooled down. The unit is working as designed. I explained to the customer to pay close attention to what burners were being used if the light starts staying on again. Call complete.
We serviced a
AMANA MICROWAVE
Model AMV2307PFS0
Near San Marcos, TX 78666
Matthew
Job Details: 12/29/2022
Arrived onsite for microwave not heating. Upon arrival inspected unit. Tested and all components are functioning except not heating. Uninstalled and disassembled unit. Found failed magnetron. Replaced magnetron and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model JUIFN15HX01
Near Woodway, TX 76712
Jonathan M
Job Details: 12/29/2022
Arrived on site for an ice machine that is not making ice. Inspected unit and work area. The customer advised that the ice cubes were getting smaller but until they finally stopped producing. Ran the unit through diagnostics and found slow water flow coming into the unit when the unit was attempting to fill. Removed the water filter and found water pressure increase into the unit. Advise the customer that their issue is most likely with their filter and ask them if theyd prefer to buy one from me or to go to the store. The customer advised that they would go to the store. Then it is now working as designed. Cole complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near Austin, TX 78741
Luis
Job Details: 12/29/2022
"Arrived on site for a defective compressor,removed defective compressor,installed a new compressor and drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/29/2022
"Arrived on site to test unit for bake button not responding. Verified console connected properly. Replaced console, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Austin, TX 78744
Joe Z
Job Details: 12/29/2022
Arrived onsite for ll burners not lighting. Upon arrival test unit and I can hear gas flow but cannot smell gas. Let unit purge air out. Test unit and all burners now operate as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Buda, TX 78610
Joe Z
Job Details: 12/29/2022
Arrived onsite for all leds out and dispenser not operating. Upon arrival inspected unit and all components operate correctly. Customer stated that several days ago he reset breaker and all leds and dispenser are operating correctly. I ran diagnostics and all test and components operate correctly. I believe that resetting the controls cleared issues. There is no repair to be made at this time. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW06
Near Cedar Park, TX 78613
Kimo
Job Details: 12/29/2022
"Arrived onsite to install previously diagnosed parts. Upon arrival I found that the unit was in defrost mode, I installed the new control a fc thermistor. (1 thermistor) upon further inspection I found that the door seal had came loose from the top left and top relight of the door causing it to sag a bit. I reattached it and used my heat gun got the gasket to form a good seal after this I plugged the unit back in and found unit operating as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Leander, TX 78641
Kimo
Job Details: 12/29/2022
Arrived on site for a DW that is not starting the wash cycle. Upon inspection I found that the was no code stored. Upon further inspection I found that the strike was not clipping into the latch properly. I corrected this and tested unit several times and found that the unit it now operating as designed no like found. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS00
Near Austin, TX 78702
Luis
Job Details: 12/29/2022
"Arrived on site for loud compressor. Replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Repair covered by manufacture sealed system warranty"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 12/29/2022
"Arrived on site for washer not starting. Upon arrival confirmed issue and found the following error codes: F6E3, f5 E1&3, f8E6. After further testing I found the ACU, ui, and lidlock all failing. Replaced all 3 parts then reassembled and tested unit. Found no leaks and unit working as designed. Call complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS0
Near Austin, TX 78704
Wesley
Job Details: 12/29/2022
Arrived onsite for oven temp concern and tested oven function and found unit is operating as designed and heating and maintain the set temp properly. Explained findings and provided advise for improved performance such as extending the preheat and regulating the temperature with a cooking stone. All else checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Hutto, TX 78634
Cliff
Job Details: 12/29/2022
Arrived on site to diagnose a refrigerator that was not cooling properly. Found temps in fc below 5. All is working properly at this time and no further repairs needed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Hutto, TX 78634
Cliff
Job Details: 12/29/2022
Arrived on site to diagnose a microwave that isn't heating. Found magnetron and inverter shorted and replaced both parts. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Temple, TX 76504
Jonathan M
Job Details: 12/29/2022
"Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. The customer advised that during the freeze, their house temperature is gotten to the low 50s when it was really cold. Advised that the compressor started making a noise and then completely stopped cooling. They advised that just a few days ago the unit started working again and has been cooling and operating as designed. Found the freezer and the refrigerator at proper temperatures with ice cream solid inside the freezer. I did advise the customer that if the temperatures are below 60?, it can cause issues like this with the refrigerator and that they will need to make sure that they keep their inside temperature between 60?F and 85?F. The unit is working as designed. Call complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Temple, TX 76504
Jonathan M
Job Details: 12/29/2022
Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the unit will get to the rent cycle and then completely stop and will not do anything further. Around the unit into diagnostics and found an F7 E1 ( basket speed fault) error code. I ran the unit through an auto test in the unit ran as designed. Around the unit through a high speed spin for over two minutes and found the unit working as designed and not shutting down. I ran the unit through a tactometer test and found the tactometer was registering the basket speed properly. I checked polarity at the wall and found proper polarity. I called Whirlpool Techline and spoke to Steve SR# 7735383656. He had me run a couple checks through the capacitor and the motor in the wire harness and advise that everything checked out with the unit and to instead replace the control. I replaced the control and tested the unit. The unit began to work and operate as designed. Advise the customer to run through a few cycles and call back if any other issues persist. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Kyle, TX 78640
Joe Z
Job Details: 12/29/2022
Arrived onsite for loud grinding noise. Upon arrival ran diagnostics and got F0-E5 off balance load. Customer played video and sound occurs when agitating from clockwise to counter clockwise. Replaced clutch W10754448 and slider W10734521 and test unit on a quick cycle. Unit is agitating correctly with no loud noise. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Austin, TX 78737
Scott
Job Details: 12/29/2022
"Arrived on site for dryer powering up but not starting . Getting correct voltage at block. Found thermal fuse had blown. Replaced fuse and cleaned out dryer of lint build up, and unit is now heating up. Ran air flow test with meter . Found restricted air flow. Recommended customer have exterior vents cleaned . Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near New Braunfels, TX 78132
Andrew
Job Details: 12/29/2022
"Arrived on site and replaced spark module, RR and LF spark igniters and harness. Unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Hutto, TX 78634
David Z
Job Details: 12/29/2022
Arrived on site to diagnose oven with no display. On arrival found the unit was completely off. Checked breaker and found breaker was tripped. I reset and unit came on. Connected the unit to customers whirlpool app and wifi and updated software. Found no error codes present. Tested all functions and preheat and found all working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Georgetown, TX 78626
David Z
Job Details: 12/29/2022
"Arrived on site to follow up harness replacement. Replaced lower Harness due to several severed wires. Found rotor was rubbing the stator and locked up. Found stator in the wrong position on the gear case, which was clocked 25% wrong direction. Dropped gearcase and corrected orientation and installed new rotor and stator, as well as lower Harness. Tested unit and no functions would work. Replaced control. Retested and verified all working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC2
Near Salado, TX 76571
Tyler
Job Details: 12/29/2022
"Arrived on site for washer showing f7e1&e7. Upon arrival confirmed issue and errors in diagnostics. After further testing I found capacitor and ACU both had failed. Replaced both parts and found unit working as designed with no errors or leaks, call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78704
Wesley
Job Details: 12/29/2022
Arrived onsite and found unit operating with failed capacitor preventing proper motor function. Customer complaint of no spin. Verified problem and replaced the capacitor to repair. All checks good. Unit is now operating as designed.
We serviced a
KENMORE REFRIGERATOR
Model 795.7204311
Near Austin, TX 78702
Wesley
Job Details: 12/29/2022
Arrived onsite for ongoing failure to produce ice and determined the fill tube to be frozen indicating deteriorated insulation around the conduit allowing the ice box channel to freeze the fill line. Customer not interested in having the door replaced. No charge for completed diagnostics.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near New Braunfels, TX 78130
Matthew
Job Details: 12/29/2022
Arrived onsite for range not reaching temperature. Upon arrival inspected unit. Tested unit at 400 degrees (last temperature used by customer) and found during cycling unit was about 20 degrees low. Calibrated 15 for customer. Customer will use and monitor. Also found that customer is having flame issues with left front burner. Ordering burner and cap. Office to reschedule ; ordrng 1 WPW10406878 (Burner) and 1 WPW10299236 (Burner caps)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78757
Wesley
Job Details: 12/29/2022
"Arrived onsite and found unit operating with repeat fresh food evap frosting. Consulted management and decided after verifying no obvious breach in cabinet insulation, that all parts should be replaced again the control and ui and fan scroll and thermistor. Advised customer on repair plan and scheduled a day convenient for them to repair. ; ordrng 1 W10316760 (Thermistor) and 1 W11172798 (Control) and 1 W11340158 (User interface)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78628
Lou
Job Details: 12/29/2022
"Arrived on site to inspect microwave error code. Upon further inspection, I plugged the unit in and tested with my microwave tester and the unit operated as designed. I found the customer had a cover over the venthood vents due to the cold air coming inside. I tested the vent fan and found there is no damper assembly. I tested the unit with a cup of water and the unit began to heat and after approximately 20 seconds, the unit stopped and showed error code F4E4. Following the tech sheet, I will need to order a main control and due to the unit not having a damper, I will need to order one. I am ordering a PARTS RESEARCH for the control and damper due to no parts breakdown available and office to schedule return Unit left unplugged for safety.; ordrng 1 PARTSRESEARCH (Main control) and 1 PARTSRESEARCH (Damper assembly) and 1 CNOTE (@SHANA)"
We serviced a
SAMSUNG DISHWASHER
Model DW80M9550UG/AA
Near Cedar Park, TX 78613
Gerry C
Job Details: 12/29/2022
"DW80M9550UG Arrived to inspect water wall movement issue. I found the drive assembly had failed and will require replacement. I removed standing water from the unit.
We serviced a
KENMORE DISHWASHER
Model 665.14793n512
Near Cedar Park, TX 78613
Kimo
Job Details: 12/29/2022
Arrived on site for a DW that is leaking. Upon inspection I found that the leak coming from the Sump&motor.
We serviced a
WHIRLPOOL MICROWAVE
Model GH5184XPS4
Near Harker Heights, TX 76548
Tyler
Job Details: 12/29/2022
"Arrived on site for microwave stopping after 3 seconds. Upon arrival confirmed issue but found unit intermittently working then failing multiple tests. Found unit had multiple area of damage to inner working of door cuasing it to lean on hinges also found unit had heavy grease build up and control was failing to show any display lights. Found unit couldnt be safely disassembled due to multiple external part failures. Found unit would need following parts 8205416 door, w10217710 inverter, 8206317 mag, w10211972 switch, w10211974 switch, 8205421 control. Will need findings reported that unit will need replacement. Call complete ; ordrng 1 8205416 (Door (stainless)) and 1 8205421 (Control) and 1 Cnote (Parts needed in notes)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGD506GSS00
Near Austin, TX 78731
David S
Job Details: 12/29/2022
Arrived on site for KitchenAid cooktop knobs bubbling. I inspected the unit and work area. I found the three knobs furthest away from the burns bubbling. I inspected the cooktop and found it warping along the front of it. The knobs are considered cosmetic. I advised the customer to call whirlpool about the knobs. I am ordering the cooktop. The office will reschedule when we have eta on the site parts.; ordrng 1 W11051501 (Cooktop)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Austin, TX 78735
Scott
Job Details: 12/29/2022
"Arrived on site for washer not starting . Ran diagnostics and got 1-2, 5-2,5-3, 6-2 error codes . Test unit in diagnostics and manual test modes . Lid lock is performing normally . Found control failing . Also found the beginning of oil leaking from gear case .Job complete ; ordrng 1 W10812418 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Georgetown, TX 78628
Maurice R
Job Details: 12/29/2022
"Arrived onsite for dishwasher not cleaning. On inspection found that there was very little water pressure coming out of the spray arms. I switch the upper spray arm out and put it at 12 clock and started a cycle. The arm nerve move, customer said when they first moved in that the water supply line was bent in half. Customer fixed the issue. Tested water pressure and it was good. Ordering a pump W11613479. Ofc to reschedule when part gets back in stock. No water leaks detected; ordrng 1 W11613479 (Pump)"
We serviced a
WHIRLPOOL FRIDGE
Model n/a
Near New Braunfels, TX 78130
Matthew
Job Details: 12/29/2022
Arrived onsite for refrigerator with freezer door not closing properly. Upon arrival inspected unit. Found upper drawer misaligned not allowing door to close properly. Ordering drawers and brackets. Office to reschedule. ; ordrng 1 W11387053 (Freezer bin) and 1 W11387048 (Lower freezer bin) and 1 W11131390 (Left bracket) and 1 W11161915 (Right bracket)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near San Marcos, TX 78666
Matthew
Job Details: 12/29/2022
Arrived onsite for unit turning on by itself. Upon arrival customer has unit powered down at breaker. Powered unit and put into diagnostics. Found multiple error codes for UI disruption. Will need to replace UI console and control. Ordering UI. Office to reschedule. Confirmed with Whirlpool safety team. Sr#7735159292. ; ordrng 1 W11296171 (UI)
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Austin, TX 78717
Kimo
Job Details: 12/29/2022
Arrived onsite to install previously diagnosed part and found that the lead on the igniters where too short. I am returning with the new spark electrode. Office to reschedulewpl--W15C5M1NPL1; O-emld tckt
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Austin, TX 78756
David S
Job Details: 12/29/2022
"Arrived on site for burner heads left and right front not igniting properly. I split the heads and reseated them, they are now igniting properly. I inspected the oven door for it not closing properly. I found the inner panel slightly dented not allowing for full contact with the switch. I am ordering the inner panel. The office will reschedule when we have eta on the parts.; ordrng 1 W11334152 (Inner panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78754
Paul
Job Details: 12/29/2022
Arrived onsite for a refrigerator with the LED light not working in the bottom part of the unit. I found the left module defective in the deli drawer section. Ordering W10695459 module. ordrng 1 W10695459 (Module)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78132
Andrew
Job Details: 12/29/2022
Arrived on site to test unit for not draining. Unit was done with wash cycle on arrival but tub was full with sitting water. Drained unit and found pump responding as designed. High drain loop is present. Recommend replacing control and fill valve. Office to reschedule. ; ordrng 1 W11306302 (Control) and 1 W11175771 (Fill valve)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Driftwood, TX 78619
Leonardo
Job Details: 12/29/2022
Arrived on site to test unit for left front burner not igniting. Test unit and found and switch harness. Ordering new harness office to reschedule ; ordrng 1 W11376663 (Spark harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near New Braunfels, TX 78132
Andrew
Job Details: 12/29/2022
Arrived on site to test unit for leaking. Found top rear left corner has dent causing separation between paneling. Recommend replacing tub. Office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model KFDC558JSS01
Near New Braunfels, TX 78132
Andrew
Job Details: 12/29/2022
Arrived on site to test unit for not operating properly. Found both oven UIs not responding when attempting to put into diagnostics. Verified unit receiving proper voltage. Checked all connections and everything is secure. After a couple minutes of staying on amber lights flash 3x. Also left oven light not turning off. Recommend replacing expansion board and UIs. Office to reschedule. ; ordrng 2 W11492302 (UI)s and 1 W11317945 (Control)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Austin, TX 78744
Joe Z
Job Details: 12/29/2022
Arrived onsite for unit not operating. Upon arrival unit is unplugged. Restored power to unit and console will light up and get stuck on cycle selection. UI is not responding to any commands. Need to replace console. Ordering console. Office to reschedule ; ordrng 1 W11569437 (Console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Mustang Ridge, TX 78610
Joe Z
Job Details: 12/29/2022
"Arrived onsite for not dispensing ice. Upon arrival inspected unit and RC is at 38 degrees in FC is 14 degrees. Customer states that RC maintains temp of 38, but Fc gets as warm as 22 degrees.Ran diagnostics and all test passed. Contacted SW for assistance . SW recommended a sealed system repair. This is a r600 system. Ordering compressor, UI dryer, access valve, r600 kit, and nitrogen . Office to reschedule ; ordrng 1 W11557425 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Harker Heights, TX 76548
Tyler
Job Details: 12/29/2022
Arrived on site for washer making a loud noise. Upon arrival confirmed issue. Upon further testing I found belt loose and failing. After replacing belt I found noise was gone and unit worked as designed with no leaks. Call complete ; ordrng 1 W11239875 (Belt dont order(came from 364696))
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Hutto, TX 78634
Cliff
Job Details: 12/29/2022
Arrived on site to diagnose a refrigerator that is leaking. Fc completely frozen over and door cannot be opened to diagnose issue. Custo.er to thaw unit for a minimum of 48hrs prior to return
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Temple, TX 76501
Jonathan M
Job Details: 12/29/2022
"Arrived on site for fridge raider that is not cooling. Inspected unit and work area. Found both fridge and freezer both operating as designed. The customer advised that the unit was initially cooling the freezer but theyre not calling the refrigerator and so she messed with the cold control inside the freezer and then the unit started calling the refrigerator but not freezing in the freezer. She advised that she had tried changing the temperature on her control and found it was not responding to any attempts to change the temperature setting. She advised that everything had come back on two days ago and has seemingly started to work but thought the control might still be causing an issue. I did not find any evidence of a defrost issue or a cooling issue. There was no frost or moisture buildup in either compartment. I did advise the customer that because the unit was cooling and operating as designed, there was not really a way for me to determine that at this juncture. Will go ahead and order a Control just in case and advise the customer to call us back and cancel if the unit continues to cool and operate as designed. Ordering the control but the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11562260 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78748
Scott
Job Details: 12/27/2022
"Arrived on site , replaced cap. Ran diagnostics test wash all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78747
Scott
Job Details: 12/27/2022
Arrived on site for unit not draining . Customer had to remove water twice from tub due to pump not coming on . Found wire broken on harness at drain pump. Respadeed wire. Ran diagnostics and all checked normal. Drain pump is functioning normally . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Liberty Hill, TX 78642
Maurice R
Job Details: 12/27/2022
"Arrived onsite for washer making noise and not finishing a cycle. On inspection ran diagnostics mode and when the spin cycle started it sounded like a airplane taking off. Replaced the gear case,actuator and the clutch. Re ran the unit in diagnostics mode in the unit was quite during spin cycle. Customer said that the unit was always loud when washing. When they heard the spin cycle with the new gear case they could not believe how quite the unit was. Unit working as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Liberty Hill, TX 78642
Maurice R
Job Details: 12/27/2022
Arrived onsite for cooktop with scratches on the stainless steel surface. On inspection there were several scratches all over the cooktop. Installed the new cooktop and adjust the flames for the customer. No gas leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model AGR6303MMS0
Near Andice, TX 78628
Lou
Job Details: 12/27/2022
"Arrived on site to inspect range not getting gas. Upon further inspection, I met the builder rep at the home and he advised that the unit is getting gas and operating now. I inspected the unit and tested the oven and cooktop burners and all are operating as designed. Checked the regulator and orifices and they have been properly converted to propane. I adjusted the flames on the cooktop. No gas leaks detected during service, job completed. I made contact with the builder via text."
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Georgetown, TX 78626
Lou
Job Details: 12/27/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the 4 position rotary switch and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Johnson City, TX 78636
Andrew
Job Details: 12/27/2022
Arrived on site to test unit for filter housing door not closing properly. Found lock/door was popped out of place on left side l. Secured cover and instructed customer on how to properly lock filter into place. No leaks detected. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Johnson City, TX 78636
Andrew
Job Details: 12/27/2022
Arrived on site to test unit for loud screeching sound. Ran diagnostics multiple times and activated/engaged each component individually with no success on replicating noise issue. All components secure and nothing appears to be loose. Advised customer to download app and connect unit to WiFi to ensure latest software. Also advised to run periodic wash cycles and if issue persists to take a video to be able to attempt to narrow possibilities. No leaks detected. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Manor, TX 78653
Joe Z
Job Details: 12/27/2022
Arrived onsite for turntable not spinning. Upon arrival found motor has failed. Need to replace motor and support. Replaced motor W10642989 and support W11245707. Test unit by heating cup of water. Unit is operating as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406ESS01
Near Dripping Springs, TX 78620
Luis
Job Details: 12/27/2022
Arrived on site for no lights. Diagnosed a defective led module per service pointer removed all leds installed updated led modules all leds working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78725
Wesley
Job Details: 12/27/2022
Arrived onsite and found unit operating with off balance operating due to unit not being leveled properly.leveled unit. All checks good. Advised customer on repair. Unit is now operating as designed.