Service History 267

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Canyon Lake, Texas 78133

Brandon

Job Details: 09/10/2025

"Arrived on site to replace control under S153EB, I replaced control, unit was not hooked up to water or power."

We serviced a

WHIRLPOOL WASHER

Model WTW5100VQ0

Near Austin, Texas 78744

James K

Job Details: 09/10/2025

"Arrived on site to replace previously ordered parts. Upon arrival, the post of the tub is detached from tub so when attempting to remove spanner nut, the unit free spins. Attempted to remove spanner nut but was not able to. Will need 2nd tech to assist with holding down post with large pipe wrench to hold in place while another tech removing spanner. No water leaks detected at this time. No parts replaced. Office to reschedule. Please add customer to cancellation list ; O-emld tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Seguin, Texas 78155

Andrey

Job Details: 09/10/2025

"Arrived on site to replace previously diagnosed control and vent, replaced parts and tested unit is now running as designed no leaks detected job complete installed W11603480, W11682810"

We serviced a

WHIRLPOOL OVEN

Model RBD245PDB12

Near West Lake Hills, Texas 78746

Leonardo

Job Details: 09/10/2025

"Arrived on site to diagnose double oven displaying F2E6 error code. Verified error code F2E6, which indicates an issue with the cancel button not responding. Upon inspection, observed the display intermittently turning on and off by itself. Performed testing and found the control board (microcomputer) and the console to be faulty. Both components will need to be replaced to restore proper functionality. Parts will need to be ordered. Office to reschedule once parts are available. ; ordrng 1 8300427 (Black console) and 1 4452890 (Control board)"

We serviced a

WHIRLPOOL MICROWAVE

Model UMCS5022RZ00

Near Dripping Springs, Texas 78620

Tim M

Job Details: 09/10/2025

"Arrived on site to inspect unit for damage. Found dent on trim from prior repair. Replaced trim using trim kit (MT2230PZ). Performed visual inspection, unit now appears as designed. Job complete."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Spicewood, Texas 78669

Leonardo

Job Details: 09/10/2025

"Arrived on site to diagnose a microwave/oven combination unit for a complaint of a burning smell and smoke when using the microwave crisp option. Tested the unit and found food residue/liquid on the crisp element. Each time the element energized, it produced smoke and a slight burning smell. Removed the unit panels and inspected all internal wiring and components for damage. All wiring tested good, no signs of burning or melted insulation found. Unable to duplicate the reported burning plastic smell during testing. Unit is operating as designed at this time. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Manchaca, Texas 78652

James K

Job Details: 09/10/2025

"Arrived to unit 1216 for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed. Tenant not home. No one available to sign"

We serviced a

KITCHENAID OVEN

Model KOEC527PSS01

Near Austin, Texas 78733

James K

Job Details: 09/10/2025

"Arrived on site for squeaking noise when microwave is in use. Upon arrival, customer is experiencing same issue as previous visit. Called techline and spoke with Steve and performed multiple tested and concluded the noise is coming from the roller ring. Steve also reported to Product Support and advised to replace new ring and apply food safe grease on the rollers. Ordering food safe grease WP542638 and W11110134 ring. No parts replaced. Office to reschedule ; ordrng 1 WP542638 (Grease) and 1 W11110134 (Ring)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78748

Joe Z

Job Details: 09/10/2025

"Arrived on site to apartment 11208 for drain runs continuously. Upon arrival, ran diagnostics and get F3-E1 pressure system failure. Need to replace control. Replaced control W11607637. Test unit and is operating as designed. No leaks present. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78724

Andrew R

Job Details: 09/10/2025

"Arrived onsite for washer skippingncycles. Upon arrival I found the unit located in G3-3. Unit has no hookups and cannot test. I am ordering parts for the symptom and advise maintenance to have the unit hooked up in an apartment for testing. Ordering W11239857, W11481722, W11428524, W10721967, and W11607637 as it falls within service pointer S153EB. Office to RS when unit is hooked up and available for testing. Maintenance walked off as soon as I got here so I couldn't get a signature. Also note Mike/Miguel Serratos no longer works here.; ordrng 1 W11239857 (Belt) and 1 W11481722 (Actuator) and 1 W11428524 (Capacitor) and 1 W10721967 (Cam) and 1 W11607637 (Cntrl-Elec)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Horseshoe Bay, Texas 78657

David Z

Job Details: 09/10/2025

Arrived on site to finish sealed system repair. Installed new hot gas valve and connected all tubing. Pressure tested and found no leaks. Vacuumed and charged unit. Confirmed icemaker is building a slab at time of service completion. Call completed. Parts used - Wpw10534030.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW4

Near Austin, Texas 78724

Andrew R

Job Details: 09/10/2025

Arrived onsite for unit continuously draining. I found a F3E1 pressure sensor error present. When opening the control i found the wrong control sent and the model to be linked to a residential home unit. Will need to order W11603811 cntrl for repair. Office to RS. ; ordrng 1 W11603811 (Cntrl)

We serviced a

WHIRLPOOL VENTHOOD

Model UXT4130ADS2

Near Georgetown, Texas 78633

Brandon B

Job Details: 09/10/2025

Arrived on-site for light not working. I verified 120v to the switch but no voltage coming out. The switch i brought with me is the correct part number but packed wrong. I'm reordering the switch for return visit. Office will need to reschedule. Nobody is available to sign ; ordrng 1 W10394520 (Light switch)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Austin, Texas 78754

Andrew R

Job Details: 09/10/2025

Arrived onsite for dishwasher not getting water. I inspected underneath the sink and found no waterline hookup going to the dishwasher. There is no waterline attached to the valve either. I stated to the customer the whole reason why it is not getting water is due to no waterline hookup. Customer understands and will get one installed. Call complete. No parts installed.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Georgetown, Texas 78633

Brandon B

Job Details: 09/10/2025

Arrived on-site for unit locked up. I verified the console is locked. I replaced the console and tested the oven. Everything is working as designed. Used w11600370

We serviced a

KITCHENAID OVEN

Model KOCE500ESS20

Near Georgetown, Texas 78633

Brandon B

Job Details: 09/10/2025

Arrived on-site to install ordered parts. I replaced the interlocks and harness. Tested the unit and everything is working as designed. Found the console mounting bracket holes are stripped out so im ordering W11600634 console for return visit. ; ordrng 1 W11600634 (Console)

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Austin, Texas 78746

James K

Job Details: 09/10/2025

"Arrived on site for unit not starting. Upon arrival, found thermal fuse to be bad again. Replaced fuse and retested. Ran vent test and found poor flow. Ran temp test on high heat and cycled 210F high and 145F low. Heater is cycling normally. Reached out to Service Management thread and advised to tell customer to clean vents. Repaired covered under AEX warranty"

We serviced a

KITCHENAID DISHWASHER

Model KDTM405PPS1

Near Georgetown, Texas 78633

Brandon B

Job Details: 09/10/2025

Arrived on-site for unit not heating. Found visible damage to the heater. I replaced the heater and tested the unit. Getting 120v from the control to the heater. No leaks detected while on-site. Used w11537778

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ13

Near Killeen, Texas 76548

Robert

Job Details: 09/10/2025

WRS325SDHZ13 Arrived on site for a refrigerator not despenseing ice. On arrival I verified the issue a failed ice container. I replaced part then tested product is working as its designed no water leaks visible from main water supply.

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Killeen, Texas 76542

Robert

Job Details: 09/10/2025

WFES3030RS0 Arrived on site for a range not working. On arrival I verified the range is tripping the breaker. I removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct. I took amp draw only oven on it was 14.72 and with all burners on high and oven on it was 39.98. Product works as it's designed no parts used. I recommend client to contact home builder to replace the gfci breaker also client needs to contact gfci breaker company to find correct breaker for his home. Calling whirlpool safety Sr # 7742334539

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5LTAXVL01

Near Harker Heights, Texas 76548

Tyler

Job Details: 09/10/2025

"Arrived on site for refrigerator making a popping noise when rc door was open. On arrival found both upper and lower cams broken again. Found rc door is bowing outward from hinge that cause stress on cams. Unit will need new door 2217535B, WP2213265 nameplate"

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Jarrell, Texas 76537

Tyler

Job Details: 09/10/2025

"Arrived on site for dryer not heating. On arrival, confirmed, issue and found element and cut off both broken. Replaced 1279816 and 279838 and found dryer, working as designed call, complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRMF7736PZ01

Near Georgetown, Texas 78626

Tyler

Job Details: 09/10/2025

"Arrived on site for ice maker, not making ice. On arrival found somehow, ice maker had been turned off.But once turned on, it automatically kicked on and ran as designed with no leaks. I then verified temperatures and found unit working as designed and informed customer to allow twenty four hours for unit to fill bin call, complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUID308HPS02

Near Georgetown, Texas 78633

Tyler

Job Details: 09/10/2025

Arrivec on site for ice machine panel not installed properly. Oob arrival confirmed issue and reinstalled panel. Found it workingas designed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ12

Near Buda, Texas 78610

Luis

Job Details: 09/10/2025

"Arrived on site for loud noise. Adjusted tubing and installed new tube prevent leaking or noise issue power cycled unit compressor and fans powered on no odd noise,ran icemaker test passed harvest dumped ice and filled with water no leaks. Wpw10496649; used 1 Wpw10496649 (Tube) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRSC5536RZ00

Near Austin, Texas 78744

Luis

Job Details: 09/10/2025

"Arrived on site. Found a defective fresh food door,replaced fresh food door,checked door operation and seal good. W11766216,w11223753"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Seguin, Texas 78155

Andrey

Job Details: 09/10/2025

"Arrived on site to test unit for no ice production, tested unit found bail arm installed wrong leaving ice maker in off position, installed it into the correct slot and observed it cycle and fill with water, unit is now running as designed no leaks detected job complete no parts installed"

We serviced a

MAYTAG DRYER

Model MDE4000AYW

Near Spicewood, Texas 78669

Leonardo

Job Details: 09/10/2025

"Arrived on site to diagnose unit for squeaking noise. Ran the unit and confirmed the squeaking sound during operation. Inspected the components and found the idler pulley worn and causing the noise. Also found the belt showing signs of wear. Will need to replace both the idler pulley and belt. Ordering parts, office to reschedule return visit.; ordrng 1 WP6-3700340 (Bearing)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Austin, Texas 78705

Luis

Job Details: 09/10/2025

"Arrived on site. Replaced defective filter houwpw10394053sing defrosted water tank tested water dispenser passed,ran icemaker fill passed. Installed filter no water flow advised customer to replace filter. Used"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Kyle, Texas 78640

Brandon

Job Details: 09/10/2025

"Arrived on site to replace control under S153EB. I replaced control, unit tested good. Part used w11608056"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS3

Near Georgetown, Texas 78633

Brandon B

Job Details: 09/10/2025

Arrived on-site for a damaged door. Found the M&S is incorrect. I updatedthe model number and ordered the W11702836 door and W11622495 console for return visit. Office will need to reschedule. Nobody is available to sign. ; ordrng 1 W11702836 (Door) and 1 W11622495 (Console)

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Leander, Texas 78641

Miguel

Job Details: 09/10/2025

Arrived on site for dryer making noise. Removed panel removed drum. Found support wheels in front was making noise. Replaced wheels with repair kit. Verified operation. Call complete. 4392067

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Bastrop, Texas 78602

Justin

Job Details: 09/10/2025

Arrived on site for unit not advancing into wash cycle. F4 e3 error stored wash motor failure ran test cycle unit would not wash. Replaced sump and motor and tested unit is now functioning properly and as designed to. No leaks present at this time job completed

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Andice, Texas 78628

Lou

Job Details: 09/10/2025

"Arrived on site to inspect the dishwasher, not cleaning and making noises. Upon further inspection, I placed the unit in diagnostics, showing no error codes and tested. Once the motor came on, it began to make a loud whirling noise, which is not normal. The unit completed testing, but the motor assembly needs to be replaced. I gained access to the sump assembly and removed and replaced the assembly, and reassembled the unit. Retested, and the unit is operating as designed. No water leaks observed during service, job completed. W11416362"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL04

Near Austin, Texas 78732

Matthew

Job Details: 09/10/2025

"Found icemaker not completing a full harvest cycle stopping midway thru and still activating fill valve causing water to just fall into ice container and freeze. Replaced icemaker and confirmed proper harvest, unit nowmworking properly. Job complete, advised customer 16-24hrs before expecting full ice."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Georgetown, Texas 78628

Lou

Job Details: 09/10/2025

"Arrived on site to inspect washer error codes. Upon further inspection, the customer advised that the unit stopped mid-cycle and there was water left inside. I found the display flashing F9E1-drain pump failure error code. When I tilted the unit back to inspect the harness below, the drain pump turned on. I allowed it to drain the rest of the water and proceeded to inspect the harness. I found the drain pump harness broken at the clip on the side of the pump. I removed and replaced the lower main harness and calibrated the unit. During calibration, I found that when the unit agitates, the entire basket rotates. I tilted the unit back again and gained access to the actuator and cam assembly, and found the cam assembly was shredded. I removed and replaced the cam assembly and calibrated the unit again, and tested. The unit is operating as designed, and no water leaks were observed during service. I made recommendations for use and care as well as detergent use (water softener system). Job completed. W10721967, W11643701"

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near Horseshoe Bay, Texas 78657

David Z

Job Details: 09/10/2025

"Arrived on site to diagnose oven with F8E0 error. Tested unit and confirmed error is present, and that is the only error. Fan sounded very weak. I replaced the blower and control to resolve. I retested with those parts and confirmed oven completed a preheat. Unit working as designed. Parts used - W11598119, W11649136"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Austin, Texas 78705

Scott

Job Details: 09/10/2025

"Arrived on site for dishwasher not starting . Ran diagnostics and unit filled But wash motor not coming on . Found Loose wire on motor connection . Reconnected molex on wash motor . Ran diagnostics, all checked normal. No water leaks detected at time of service. Maintenance not on hand to sign ticket. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Kyle, Texas 78640

Brandon

Job Details: 09/10/2025

"Arrived on site for customer complaint of unit not completing cycles. Found issue with control board. I replaced control under S153EB, unit tested good. Part uswd w11607637"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Buda, Texas 78610

Brandon

Job Details: 09/10/2025

"Arrived on site to replace control under S153EB. I replaced control, unit tested good. Part used w11608056"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Waco, Texas 76710

Jonathan M

Job Details: 09/10/2025

"Arrived on site for a dryer that is not heating. Inspected unit and work area. The RAC service representative advised that they have not tested the unit since the unit came back from the customer's house. They advised the customer complained about the unit, drying their clothes. I plugged the unit in and tested the unit. I found the unit tumbling and heating as designed with no abnormal sounds present. The unit was hooked up with that event house at the Rent-A-Center. I did advise the customer that the issue would most likely be with the electrical supply within the customer's home or with venting, based on the fact that the machine was working properly in a different place. The unit is working and operating as designed. No parts were installed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, Texas 78750

Matthew

Job Details: 09/10/2025

Arrived and found failed pressure switch in control board causing drain pump to run constantly. Replaced control and recalibrate unit also ran test cycle to confirm unit is now working properly. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, Texas 78705

Scott

Job Details: 09/10/2025

Arrived on site for dryer making alot of noise . Found unit would start really loud and the stop after a few seconds . Found Hot neutral wire . Advised maintenance to have electrican check outlet . Maintenance is not on hand to sign ticket. Job complete

We serviced a

JENN-AIR RANGE

Model JGRP548HL05

Near Georgetown, Texas 78633

Tyler

Job Details: 09/10/2025

Arrived on site to install w11492275 controls. On arrival confirmed issue and installed parts. Tested unit and found unit working as designed call complete.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Georgetown, Texas 78633

Tyler

Job Details: 09/10/2025

Arrived on site to install motor. On arrival installed w11364931 motor. Found dryer working as designed. Call complete

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Georgetown, Texas 78633

Tyler

Job Details: 09/10/2025

Arrived on site to install w11690848 cover. Installed part snd found unit working as designed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB06

Near Killeen, Texas 76542

Robert

Job Details: 09/10/2025

"WRS325FDAB06 Arrived on site for a refrigerator, not cooling. On arrival, I found about 4inches or more of ice at the bottom of the freezer . I recommend client to defrost refrigerator because I wasn't able to work on it. I let the office know about the situation and asked if we could reschedule client for 9/12/25 office approved and client signed the refrigerator waiver for refrigerator repair. Returning parts will be needed. ; schdld next appmnt for 9/12 FRI !"

We serviced a

MAYTAG WASHER

Model MVWB965HW0

Near Austin, Texas 78750

Matthew

Job Details: 09/10/2025

"Found rust damage on washer top. Damage is all cosmetic, customer does not want repair he says he will try to repair himself and replace unit if unsuccessful since the cost of top replacement is too high for him. Job complete.No model serial tag on unit. Missing screws, slightly different colored top and no model serial tag indicating top may have already been previously replaced."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Georgetown, Texas 78626

Lou

Job Details: 09/10/2025

"Arrived on site to inspect refrigerator noises. Upon further inspection, when I went to verify the model/serial numbers, I found the numbers on the ticket did not match the numbers on the unit. I checked the entitlement for the unit before me and found the unit is not registered. I contacted maintenance and advised that they would need to contact Whirlpool to schedule the service and to give them the correct numbers. No service was administered today, and no one available to sign for receipt."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC136RPS00

Near Dripping Springs, Texas 78620

Tim M

Job Details: 09/10/2025

"Arrived on site to test unit for over producing ice. Upon arrival customer stated FC door was difficult to open due to ice buildup. Inspection found ice container frozen into a solid block, indicating ice maker failure. Cycled ice maker and confirmed motor ceased movement before harvest was complete, prematurely calling for water fill and causing overflow into container. Replaced ice maker (W11692143) and initiated harvest cycle. Unit completed full cycle and filled with proper water volume. Unit is running as designed, no leaks detected, job complete."

We serviced a

KITCHENAID RANGE

Model KFED500ESS06

Near Horseshoe Bay, Texas 78657

David Z

Job Details: 09/10/2025

"Arrived on site to diagnose oven with hot front right element, as well as extra hot cooktop. Customer mentioned that they had also heard popping from that area as well. I tested the element and found it is hot, but it is properly cycling for each knob setting. I checked specs and called tech line, SR7742371017. This burner is rated at 3200 watts, which is a very strong element and listed as an 'ultra' element. I removed the cooktop and checked for anything thwt might make popping sounds and found nothing abnormal. All elements are properly positioned, no grounded wires, no cracks in the cooktop glass. I advised the customer based on how hot that element gets, they may hear some popping from the shifting sheet metal once it gets hot. This element also makes the front right corner of the cooktop frame very hot to the touch. I advised that per whrilpool, cooktop section is listed as no limit to surface temps, and there is no maximum. Based on findings unit is working as designed, and there were no faults or failures found. Call completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Georgetown, Texas 78626

Lou

Job Details: 09/10/2025

"Arrived on site to inspect washer noises and off balanced. Upon further inspection, I pushed down on the tub assembly, and it bounced back up towards the front left corner, telling me the suspension rods need to be replaced. I placed the unit in diagnostics, showing no error codes and tested. When the unit went into a spin cycle, the tub assembly got off balanced, and the basket looked as if it were egg-shaped. I gained access to the tub ring and removed it and followed the service pointer W11684122. Using my flashlight, I checked the punchout holes in the basket and found some missing. I checked for a QR code on the outside of the basket and found none. I am ordering the basket and will return with all prescreened parts. RETURNING TECH TO REPLACE THE BASKET AND SUSPENSION RODS. No water leaks were observed during service, and the unit was removed and placed into apartment 10105 by maintenance.; ordrng 1 W11172199 (Basket)"

We serviced a

WHIRLPOOL RANGE

Model WCG97US6HS00

Near Briarcliff, Texas 78669

Leonardo

Job Details: 09/10/2025

"Arrived on site to diagnose cooktop for issues with the center burner not igniting and the left front burner having a very low flame. Removed the burner heads for inspection. Found the left front burner orifice clogged, restricting gas flow. Cleared the orifice and retested the burner, burner ignited properly with normal flame. Inspected the center burner and found the burner head warped and multiple orifices clogged, preventing ignition. Replaced the burner head and cleared the orifice holders. Retested the cooktop and confirmed all burners are igniting and flames are burning evenly. Unit is operating as designed. Job complete."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HBS01

Near Horseshoe Bay, Texas 78657

David Z

Job Details: 09/10/2025

Arrived on site to diagnose ice machine not producing any ice / making noise. I ran the unit and found valve making loud noises / not moving much water. Replaced valve and ran. Found unit filling properly. Ran through all tests and verified unit working as designed. No water leaks found. Parts used - W10897719.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ1

Near Austin, Texas 78751

Matthew

Job Details: 09/10/2025

"Arrived on site to replace sump and motor, harness and water inlet. Replaced and tested. Unit is functioning properly. No leaks present at this time. Did not mount unit (unit previously un installed) as customer is ordering new hardware kit. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT550SAPZ00

Near Georgetown, Texas 78626

Lou

Job Details: 09/10/2025

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, maintenance staff advised they tested the unit, and it began to leak water during the drain cycle. They advised they found a slit in the drain hose. I pulled the unit out from the cabinets and found water leaking from the drain hose from a slit/cut approximately 4 inches long. I removed and replaced the drain hose and tested it, and the unit is operating as designed. No water leaks were observed at the end of service, job completed. Vacant unit/no tenant."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78721

Matthew

Job Details: 09/10/2025

"Arrived onsite for unit not completing cycle. Ran test diagnostics and found no error codes. Ran test cycle and completed. Drain and spin are functioning, and there are no issues with the motor. Customer may be overloading or using too much detergent. Tenant not available to question. The only remarks to maintenance are that the clothes are still wet at the end of the cycle. No standing water, just wet. If customer calls back will need to run a complete cycle with Tenant present to insure no user error. Unit is functioning properly. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED86HEBC0

Near Austin, Texas 78735

Scott

Job Details: 09/10/2025

"Arrived on site , found motor was packed wrong . Right part number on box but wrong motor for that model number . Reordering motor . Visit set for 9/17. SW said there going to try for sooner return . Office will reach out to customer to confirm sooner return . ; ordrng 1 279787 (Motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM07

Near Dripping Springs, Texas 78620

Tim M

Job Details: 09/10/2025

"Arrived on site to test unit for noisy operation. Upon arrival customer stated unit makes loud noises whenever ice maker is on and ice buildup occurs behind ice maker. Customer also reported water dispenser stopped dispensing for one day before returning to normal. Inspected unit and confirmed ice maker was in off position, no current ice buildup present. Cycled ice maker and found fill funnel leaking down back liner, creating ice accumulation on evap fan shroud. Ice buildup is interrupting airflow, allowing cold air to settle in RC and freeze reservoir, also generating noise. Installed fill tube extension (WPW10496649) and sealed with silicone. Ran harvest cycle, confirmed leak eliminated. Advised customer to maintain at least one inch clearance from back liner to ensure proper airflow. Unit operating as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Lorena, Texas 76655

Jonathan M

Job Details: 09/10/2025

Arrived onsite to install previously diagnosed part. I replaced the oven sensor and still found the error message pop up indicating a control issue. I replaced the control and tested the unit on a 350 degree cycle. The unit reached preheat with no error codes of any kind. The unit is now working and operating as designed. Call complete. W11696067 and W10833885.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH73L20AS0

Near Hewitt, Texas 76643

Jonathan M

Job Details: 09/10/2025

"Arrived on site for a microwave that is not turning on. Inspected unit and work area. The customer explained that when he hits the start button or starts a cycle, the unit clicks twice and pauses the cycle. He advised it will not run and complete any cycles. I tested the unit and confirmed the customer's complaint. I checked the door switches and found the lower door switch, causing the issue due to it being partially broken. I replaced the lower door switch and tested the unit. The unit began to work and operate as designed. Call complete. W10269460."

We serviced a

MAYTAG WASHER

Model MVW7232HC3

Near Killeen, Texas 76549

Robert

Job Details: 09/10/2025

"MVW7232HC3 Arrived on site for a washer not starting. On arrival I ran diagnostic and found error code F5E3 a failed door latch . I replaced the door latch, calibrated then tested product is working as its designed no water leaks visible from main water supply."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Copperas Cove, Texas 76522

Robert

Job Details: 09/10/2025

"WRX735SDBM02 Arrived on site from previous visit for a refrigerator not making ice . On arrival, I checked the temperature, and the FC was -3 and the RC was 39 degrees. I checked ohms on the water valves and readings were off . I replaced water valves then tested icemaker on test 25 it ran through all cycles product is working as its designed no water leaks visible from main water supply."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Dripping Springs, Texas 78620

Tim M

Job Details: 09/10/2025

"Arrived on site to inspect unit for rust. Customer stated door beginning to show rust around vent area. Documented condition in SD. Replaced door panel (W11416371) and performed visual inspection. Unit now appears as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC1

Near Copperas Cove, Texas 76522

Robert

Job Details: 09/10/2025

WTW8500DC1 Arrived on site for a washer not advancing cycles. On arrival I ran diagnostic and error codes F9E1 and F0E8 showed up. I tested drian pump good readings. As I was testing drian pump I noticed the gearcase was leaking oil. Ordering all parts that are needed for the repair. Returning parts will be needed. ; ordrng 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10915701 (Rotor)

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Cedar Park, Texas 78613

Daniel A

Job Details: 09/10/2025

"Arrived on site to unit 701 to inspect washer leaking. Upon further inspection, I placed the washer into service mode and observed error code F8E1 long fill. I gained access to the underside of the washer and inspected the hoses and pump and any sign of leak or evidence of a leak. I could not find any issues. I ran component testing and found the hot and cold water lines were swapped. The maintenance informed me that previously the washer was leaking into the tub by itself and they had to turn of the water supply to get it to stop. Due to this, I replaced the valve as it was becoming stuck. I also found that the hot water supply had very low water pressure and I informed maintenance of this issue. No water leaks observed during service the machine is operating as designed. W11038689"

We serviced a

WHIRLPOOL COOKTOP

Model W5CG3024XS01

Near Georgetown, Texas 78628

Daniel A

Job Details: 09/10/2025

"Arrived on site to install previously diagnosed and ordered parts per previous technician. I installed the valve, left rear orifice holder, and 8 screws. I tested the unit and it is now operating as designed. No gas leaks observed during service. W10441651 W10256122 WPW10373929 WPW10373929"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Georgetown, Texas 78628

Daniel A

Job Details: 09/10/2025

"Arrived on site to inspect dryer not heating. Upon further inspection I verified proper voltage at the terminal block. I gained access to the rear of the dryer and tested the heater, thermostats and fuse. I found that all components were testing good. I found that the cycling thermostat had one wire not connected. I connected the wire and tested the dryer. The dryer is now operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRFF3436RZ00

Near Andice, Texas 78628

Daniel A

Job Details: 09/10/2025

Arrived on site to inspect refrigerator with condensation on mullion between FC and RC. Upon further inspection I checked the gaskets and found the gaskets to be in good shape however I found a slight gap at the bottom of the RC gaskets. I raised the front of the fridge since I noticed it leaning slightly forward. I checked the gap and it had gone away. I inspected the mullion and found a gap between mullion and liner. I applied silicone to this area to get rid of the gap. I let the customer know that due to the design that there will always be a slight presence of moisture o the mullion however should not be as bad as it was today after adjustments and sealing with silicone. No water leaks observed during service. W10841140

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ02

Near Cedar Creek, Texas 78612

Justin

Job Details: 09/10/2025

Arrived on site to repair previously diagnosed issue unit ui not responsive. Replaced ui and tested unit is now dispensing ice and water all components working properly. Unit is now functioning properly and as designed to. No leaks present at this time job completed. Unit is properly cooling now since previous visit

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Leander, Texas 78641

Andrew P

Job Details: 09/10/2025

Removed and replaced both elements. Disconnected ground wire from chassis and ran bake to 450 degrees. No issue with breaker tripping. Reinstalled ground wire to chassis and ran bake to 400 degrees and no issues. Stove is working as intended.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Round Rock, Texas 78665

Wesley

Job Details: 09/10/2025

Arrived onsite and found unit operating with tub alignment problem pushed too high causing 3rd rack to catch. Adjusted installation to resolve. Unit is now operating as designed. Advised customer that all door hinge hardware is present and operating as designed

We serviced a

WHIRLPOOL OVEN

Model WFE775H0HZ1

Near Liberty Hill, Texas 78642

Andrew P

Job Details: 09/10/2025

Cx stated that when baking that there was a spark from under the drip panthensmoke. Removed drip pan and found bake element damaged and cracked. This caused spark and smoke. Possible some for of liquidirgrease wasspilled and hit bake element. Cooktop works fine and broil works. Oven needs bake element ; ordrng 1 W10779716 (Bake element)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Liberty Hill, Texas 78642

Andrew P

Job Details: 09/10/2025

"Cx stated that refrigerator was not keeping temp, that temp would get warm overnight, and then start cooling through day. Checked freezer temp and it was -3 degrees. Found to plastic bags of cheese stuck behind deli drawer and blocking return of rc evaporator cover. Also had a jar in front of air tower on middle shelf and several containers in front of tower vents on top shelf. Air tower temp was 15 degrees. Ambient temp on middle shelf is 34 degrees. Cx has thermometer is glass of water on top shelf against the side wall. Veggies drawers are both around 37 degrees. Cx has a glass with water in it and a thermometer and it reads 49 degrees. I put my thermalcouple into glass jar and it read 38 degrees. Explained to cx about loading with food and not blocking air vents. RC thermistor 40* FC thermistor 12*RC evap thermistor 22*FC evaporator thermistor 13Pantry thermistor 35* Called techline to document call. SR 7742369925"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near McQueeney, Texas 78123

Andrey

Job Details: 09/10/2025

"Arrived on site to test unit for not draining, advised customer that unit is out of warranty, customer stated that she bought unit from RAC and it should still have warranty, spoke to RAC and advised them to call whirlpool to see if they can get a concession, no service provided no fee collected, at this time job complete"

We serviced a

WHIRLPOOL DRYER

Model WED6720RR0

Near Austin, Texas 78723

Joe Z

Job Details: 09/10/2025

"Arrived on site for panel does not power on. Upon arrival, inspected unit. Interior light turns on when door is opened. There are no lights not ui. Ui not responding . Test polarity and is correct. Test dc voltage from control to Ui and is correct. Need to replace console. Ordering console. Office to reschedule ; ordrng 1 W11752185 (Console)"

We serviced a

WHIRLPOOL COOKTOP

Model WCGK5036PS00

Near Cedar Creek, Texas 78612

Justin

Job Details: 09/10/2025

Arrived on site for burner flames to high. Adjusted burners to customer's standards. Unit is now functioning properly and as designed to job completed

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78721

Justin

Job Details: 09/10/2025

Arrived on site for error code. Upon arrival tenant answered door told him I was here to work on his washer. Tenant informed me nothing was wrong with his washer I did not put on a service request and did not need my services said his washer was working just fine. Maintenance was with me and witnessed Tenant I forming me verified M&S confirm correct unit. Job completed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ11

Near Austin, Texas 78723

Justin

Job Details: 09/10/2025

Arrived on site for unit not powering on and working. Inspected unit found fuse ol used minni breaker to by pass fuse and found interlocks are causing fuse to pop. Replaced fuse and both upper and lower interlock and tested. Unit is now functioning properly and as designed to job completed

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSS01

Near Leander, Texas 78641

Miguel

Job Details: 09/10/2025

"Arrived on site for oven showing f6e8. Other side shows f6e0. Reset power and verified wires check good. Light in microwave was not working. Removed from wall. Found fuse was blown. Checked door switches and they pass. Replaced fuse, verified operation. Microwave and oven both working. Call complete. Falls under 1 year apex warranty"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Austin, Texas 78736

Leonardo

Job Details: 09/10/2025

"Arrived on site to diagnose dryer for complaint of unit stopping mid-cycle or not drying properly when using the regular automatic cycles. Customer stated the dryer will only operate correctly on timed dry. Performed testing and confirmed the issue. Inspected the moisture sensor system and found both sensor electrodes completely missing and broken. Also found the moisture harness damaged. These failed components are preventing the dryer from sensing moisture properly, causing the automatic cycles to end prematurely. Will order replacement moisture sensor electrodes and moisture harness. Parts ordered and return visit scheduled for the 16th.; ordrng 2 WP3387223 (Electrode)s and 1 WPW10298258 (Sensor harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Austin, Texas 78735

Leonardo

Job Details: 09/10/2025

"Arrived on site to diagnose dishwasher not circulating water. Entered diagnostics and tested the unit, found error code F483 indicating a wash motor failure. Removed the sump and motor assembly and installed new replacement parts. Reassembled unit and ran a full test cycle. Verified unit is filling with water, wash motor is circulating properly, and water is draining as designed. Inspected unit for leaks, none found at this time. Unit is operating as designed. Job complete."

We serviced a

WHIRLPOOL DRYER

Model MEDB765FW0

Near Manor, Texas 78653

Justin

Job Details: 09/10/2025

Arrived on site for unit not heating on normal cycle customer says can only use time dry. Inspected unit found unit os heating on every cycle. Informed customer best to use time dry cause it by passes thermistor but customer would like to use Norma. Unit does heat on normal cycle when it's back on sense mode. Ordering lower harness for sensors; ordrng 1 W10298258 (Harness)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Cedar Creek, Texas 78612

Joe Z

Job Details: 09/10/2025

"Arrived on site for not operating . Upon arrival , ran diagnostics and get error code F8-E1 long fill. Test unit and valve hums but there is no water. Found supply water is off. Restored water and test unit. Unit is operating as designed. No leaks present. Job complete"

We serviced a

KITCHENAID OVEN

Model KODE900HBS21

Near Austin, Texas 78735

Leonardo

Job Details: 09/10/2025

"Arrived on site to diagnose double oven for complaint of upper oven not maintaining temperature. Customer had both ovens preheated to 400?F. Verified that the lower oven reached and maintained 400?F as designed. Checked the upper oven and found it only reached 360?F and would not climb higher. Ran diagnostics and found no error codes present. Tested components and found the temperature sensor reading out of range and the control board not regulating temperature correctly. Advised customer of findings. Will need to replace the control board and the temperature sensor to correct issue. Parts will be ordered, and return visit will be scheduled once ovens are cool enough to safely perform repairs.; schdld next appmnt for 9/19 FRI !"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL07

Near Georgetown, Texas 78628

Andrew P

Job Details: 09/10/2025

"Cx stated that the dispenser drips water. Verified issue with water dripping. Cx stated it started about 3 days ago. Cx replaced filter and ran about a gallon through it and still drips. Trimmed water tube and reseated connections and still and drip.Ordering water valve, fitting and dispenser line. ; ordrng 1 W11524655 (Valve) and 1 WP2300868 (Fitting) and 1 W10117324 (Water line)"

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ01

Near Leander, Texas 78641

Miguel

Job Details: 09/10/2025

"Arrived on site for oven not turning on. Has no power. Found the breaker was tripped reset breaker and entered diagnostics. No errors stored, tested cooling fan and heaters, all components working. Performed burnoff at 500f. Unit working at this time. Advised customer on findings. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near New Braunfels, Texas 78130

Andrey

Job Details: 09/10/2025

"Arrived on site to replace previously diagnosed control and ice box fan, replaced parts and tested unit is now running as designed fan is mow engaging, no leaks detected job complete installed W10846539, W11224256"

We serviced a

WHIRLPOOL RANGE

Model WSES7530RZ0

Near New Braunfels, Texas 78130

Andrey

Job Details: 09/10/2025

"Arrived on site to test unit for not heating, tested unit found front right burner not getting hot, will need to replace element and switch, ordering element rescheduled for 9/17; ordrng 1 W11747429 (FR element)"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Austin, Texas 78727

Andrew R

Job Details: 09/10/2025

"Arrived onsite for grinding/ rubbing noise. Upon arrival customer syayed it's more of a squealing when in agitation only, spin sounded fine. I checked underneath the unit and found no gearcase oil leak but I did find the cam and belt worn. I replaced the cam and belt and tested unit. Unit now runs as designed and sounds as designed. Call complete. No leaks. Installed W10721967 SPLUTCH AND W11239857 BELT."

We serviced a

WHIRLPOOL WASHER

Model WTW7340XW2

Near Bruceville-Eddy, Texas 76524

Jonathan M

Job Details: 09/10/2025

Arrived on site four a washing machine that is going off balance. Inspected unit and work area. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed without any abnormal sounds. I checked the suspension and found the suspension was weak and worn. I checked the basket and found the basket properly attached to the drive shaft. I replaced the suspension rods and tested the unit. The unit began to work and operate as designed. Call complete. W10247710.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Georgetown, Texas 78626

Lou

Job Details: 09/10/2025

"Arrived on site to inspect dryer taking too long to dry clothes. Upon further inspection, I found the unit properly installed and the vent tube attached at the back. The customer advised that the clothing comes out warm, but it takes too many cycles to dry. With the door open, I tested the unit on timed dry and found the element illuminating in the back left corner vent (photo). I tested airflow, and the unitmfailed telling that the vents need to be cleaned. Tested voltage and got 239V. I advised the owner that they needed to get the vents checked/cleaned and only do small loads until then. I advised the front office staff of the vents needing to be cleaned due to it being a fire hazard. No lint observed within the unit, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED500CMW0

Near Austin, Texas 78758

Andrew R

Job Details: 09/10/2025

Arrived onsite for dryer not blowing air out of vent. I found the motor rear pulley belt had come off. Unit needs a new motor. When speaking to Rodrigo he stated the units never been lived in but is past the 1 year warranty. They will need to have a resident move in to provide a lease date in order to run the call as warranty. No work done to unit. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WFES5030RZ0

Near Hutto, Texas 78634

Wesley

Job Details: 09/10/2025

"Arrived onsite and tested oven for not reaching/maintaining temperature. Calibration set to zero, both elements work and unit preheated to 350 in less than 10 minutes. Observed heating cycle maintain proper temperature. No parts. Advised on use and care. Made adjustment to the calibration to preference."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Hutto, Texas 78634

Wesley

Job Details: 09/10/2025

Arrived onsite for not operating and found basket speed fault and found unit capicotr not kicking the motor over. No motor function. Capacitor buzz. Ordering cap to repair. ; ordrng 1 W11428524 (Run capacitor)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78705

Scott

Job Details: 09/10/2025

Arrived on site for washer door not closing . Found inner arm in latch broken. Replaced latch . Took part w11565030 from job 460464 and installed . Door is now closing properly. Ran diagnostics all checked normal. No water leaks detected at time of service. Maintenance not on hand to sign ticket. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Pflugerville, Texas 78660

Wesley

Job Details: 09/10/2025

"Arrived onsite and cleared ice sheet and drain tube as well as replaced rails and gasket. Cleaned cabinet seal contact to prevent sticking. Unit is now operating as designed. W10443316, w11658402"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Mustang Ridge, Texas 78610

Brandon

Job Details: 09/10/2025

"Arrived on site for customer complaint of unit leaking gas, found gas leak coming from FR burner valve, I replaced manifold, I bubble tested all connections, unit tested good. Part used w11509597. Called safety to document, SR# 7742331343"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Cedar Creek, Texas 78612

Joe Z

Job Details: 09/10/2025

"Arrived on site for not making ice and not dispensing water. Upon arrival, inspected unit. Ice container is empty. Test water dispenser and valve energizes but no water flows. Found unit is missing supply hose. Customer is contacting builder due to issue being and installation issue. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Pflugerville, Texas 78660

Wesley

Job Details: 09/10/2025

Arrived onsite and found unit operating with failed inlet valve cold water side low flow error. Unable to complete a cycle. Ordering fill valve to repair. ; ordrng 1 W11210463 (Inlet valve)