Near Lampasas, TX 76550
Al
Job Details: 08/17/2020
DRYER AMANA NED4655EW1 "Arrived to inspect dryer issues.Found the element, cutoff and thermal fuse were all operational.Ran unit and heard a humming coming from the blower wheel area.Disassembled and found a massive lint buildup inside the blower wheel area.The connection from the unit to the wall also had a massive blockage of lint preventing the unit from operating properly.Customer will contact landlord to have the ventilation system cleaned.Unit works as designed.Job complete"
Near Georgetown, TX 78628
James
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDT780SAEM2 Arrived on site and tested operation. Found unit fills with water but wash motor never runs. Unit has proper voltage to motor. . Installed new sump assembly and tested operation. Unit tests good. Job complete
Near Austin, TX 78748
Kevin
Job Details: 08/17/2020
WASHER WHIRLPOOL MHW6630HC0 Arrived on site and inspected washer and found water is spilling out of dispenser drawer. Will need to bring back drawer to correct issue.; ordrng 1 W11169072 (HANDLE) and 1 W11465533 (DISPENSER )
Near Austin, TX 78744
Kevin
Job Details: 08/17/2020
DISHWASHER KITCHENAID KDTE104ESS4 "Arrived on site and inspected dishwasher and found drain pump has failed, after replacing drain pump ran a diagnostic cycle and confirmed it is operating properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78725
Jacob
Job Details: 08/17/2020
WASHER WHIRLPOOL WED4815EW1 Arrived onsite for unit not heating to dry clothes well. Looked at unit. Found unit is working as designed. Disconnected vent hose. Tested unit. Unit got hotter. Let customer know that air duct for unit needs to be checked and cleaned to reach optimal temperature to dry clothes. No issues at this time. Job complete
Near Sunset Valley, TX 78745
Luis
Job Details: 08/17/2020
REFRIGERATOR KITCHENAID KBLC36FTS05 "Arrived on site for icemaker issues. Removed bin ran diagnostics on optics,with emitter flap closed receiver led blinking reading faulty optics. Ordering new emitter and receiver control; ordrng 1 W10757851 (OPTICS)"
Near Round Rock, TX 78665
Kayman
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for refrigerator not making ice. Upon inspection I found the water inlet tube for the ice maker frozen. I went to the bottom of the unit where the water line is and found the waterline for the ice maker kinked. It appears there is also a faulty inlet tube heater malfunction. I new door is required for the repair.
Near Austin, TX 78717
Lou
Job Details: 08/17/2020
REFRIGERATOR KITCHENAID krsc503ess00 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit sitting at the front door and plugged in. When I opened the FC door to test temps, I found it very warm inside and same with the RC. I removed the back panel and tested amp draw to the compressor and got 1.29amps. Compressor was very hot and both the high and low side lines coming out of the compressor were room temp. I checked both evaporators and neither had a frost pattern.No water leaks observed during service, job completed. Unit left unplugged for safety."
Near Georgetown, TX 78633
Lou
Job Details: 08/17/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to inspect dishwasher leaking water at the bottom of the door. Upon further inspection, I removed the outer door panel to inspect the reservoir at the bottom the door in the tub. I placed the unit in diagnostics showing no error codes and tested. Once the water dispensed into the tub and the motor turned on with water moving, I found a small amount of water flowing into the reservoir. Also, I found that the vapor barrier insulation was tucked into the reservoir soaking up the water and eventually dripping onto the floor at the bottom the door. I felt the insulation and it was wet. I advised the customer of my findings and corrected the issue. Retested and inspected the reservoir and no water was overflowing. Reassembled the unit and inspected under the unit and found no other leaks. No water leaks observed at the end of service, job completed."
Near Austin, TX 78701
Leonardo
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL IUD8555DX3 Arrived on site to test unit for unit not working. Test unit and found unit not draining. Cleared drain motor and found glass stuck in drain motor. Removed glass test unit and unit test good.
Near Killeen, TX 76542
Cliff
Job Details: 08/17/2020
WASHER WHIRLPOOL WTW500DW Arrived on site to diagnose a washer that is not unlocking properly. Found a piece of plastic obstructing lock assembly from moving properly. Once plastic was removed all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78730
Luis
Job Details: 08/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no cool. Removed fresh food evaporator cover found oil on manufacture weld joint,diagnosed a refrigerant leak at fresh food evaporator. Ordering evaporator,compressor and a uv drier. Job will need 2HRSKROWI00FL1 ; ordrng 1 2HRS (2 HRS) and 1 W10832994 (COMPRESSOR ) and 1 W10913906 (ACCESS VALVE) and 1 W11116006 (FF EVAP) and 1 WPW10143759 (DRIER UV)"
Near New Braunfels, TX 78132
Noah D
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher for not working, upon inspection found the dishwasher working and no issues. Job complete"
Near Andice, TX 78628
Jonathan
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for refrigerator not making ice. Inspected unit and work area. Found ice maker in off position. Turned ice maker on and monitored cycle. Found no water getting to ice maker. Pulled unit out and found water line going to unit kinked. Corrected water line and advanced cycled ice maker. Monitored operation and found ice maker did not fill. Removed water line to ice maker and found ice in assembly fill tube. Removed ice and checked water to unit. Found in off position. Turned water and disconnected fill tube assembled and placed in bucket. Cycled ice maker and found valve working. Installed fill tube assembly and cycled ice maker. Found ice maker filled. All tested good, no water leaks detected."
Near Austin, TX 78717
David S
Job Details: 08/17/2020
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site for burners not igniting. I inspected the unit and work area. I found the burners not sparking at all. I replaced the spark module and found the unit still not sparking. I tested voltage to the unit and found good voltage at the main harness plug. I tested voltage at the spark module and found no voltage when calling for spark. I am ordering the main harness W10868533 to complete the repair.. ; ordrng 1 W10868533 (harns-wire)
Near Pflugerville, TX 78660
Paul
Job Details: 08/17/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for a dryer that the previous tech left the vent disconnected and has venting issues causing clothes to not dry. After talking with the customer mr stated the builder checked the vent and there were no restrictions. I tested the dryer with the flex line disconnected and had poor air flow from the blower. I removed the lint screen vent and found it packed with lint causing the air flow issue. I cleaned the duct out and tested the dryer. The unit had good air flow and proper temps. The unit is working as designed. Call complete.
Near Austin, TX 78745
Jacob
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived onsite for unit making too much ice. Looked at unit. Found that stop elbow was partially detached. Re attached stop elbow. Tested unit. Unit test good. No leaks at this time. Job complete
Near Round Rock, TX 78681
Kayman
Job Details: 08/17/2020
REFRIGERATOR KITCHENAID KFCS22EVMS0 Arrived onsite for refrigerator no cool in both sections. Upon arrival I found the cooling turned off at the internal control. I turned it on and I found the compressor turning on then back off after about 1 min both ways. I found the start device loose and not seated all the way. I replaced the start device and the compressor kicked on and stayed on. I waited to see if I could see a frost pattern. I noticed the refrigerator and freezer getting noticeably cooler but I could not see a frost pattern at the bottom of the FC evaporator. I could hear the refrigerant moving through the coils. I advised the customer to leave a glass of water in the FC section for 24 hours to see if it freezes. If it does not freeze after 24 hours the unit will need a SS repair. Job complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 08/17/2020
DRYER WHIRLPOOL MGDB755DW3 Arrived onsite for dryer not starting every time. Upon inspection and after putting unit into diagnostics I found a stored error code for stuck key. I cleared the error code and I could not get the unit to recreate any issue. I noticed the clean lent trap light was on but the lent trap was clean. I spoke with customer about cleaning the vents and the last time it was done. I removed the vent hose and inspected for obstructions but found none visible. I recommended cleaning the vent due to the time frame from the last cleaning.
Near Austin, TX 78729
Scott
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site ,replaced heater and facia with kit . Tested and unit passed diagnostic . No water leaks detected at time of service. Job complete ."
Near Copperas Cove, TX 76522
Al
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM00 Arrived to install previously ordered parts.Customer advised she had to go out of town on a family emergency and forgot to defrost the unit.Customer needs to defrost the unit before any repairs can be done due to the massive ice buildup
Near China Spring, TX 76633
Jonathan
Job Details: 08/17/2020
WASHER MAYTAG MVWB765FC3 site for washing machine that won’t start a cycle. Inspected unit and work area. Please do not in the service diagnostics and found an F5 E4 (lid not opened between cycles) and F2 E1 UI stuck key) error codes. Cleared error codes and ran unit through an auto test. Unit ran as designed. Took unit out of service diagnostics and attempted to run a normal load without clothes in the unit. Unit beeped at me a soon as I pressed the start button. I tried two more times with the same result. Placing it back into service diagnostics and found the F5 E4 code again. Replaced lid lock assembly and tested unit. Unit ran as designed. Add customer tried two different cycles and the last one was closing it. The unit ran as designed. Call complete.
Near Waco, TX 76711
Jonathan
Job Details: 08/17/2020
DRYER MAYTAG MEDC465HW0 Arrived on site for dryer that’s still not heating. Inspected unit and work area. Removed terminal block cover and tested voltage. Found 61 V going from L1 to L2. Found 117.1 V going from L1 to neutral but only 40.7 V going from L2 to ground. Advised the customer that this is an electrical problem and that they’ll need an electrician to come fix the outlet or breaker. Call complete.
Near Hewitt, TX 76643
Jonathan
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator that’s leaking out of the back. Inspected unit and work area. Found water leaking out of the water valve. Replaced water valve and tested unit. Unit is working as designed. Call complete.
Near Woodway, TX 76712
Jonathan
Job Details: 08/17/2020
MICROWAVE GE JNM1541DM4BB Arrived on site to install previously ordered parts. Inspected unit and work area. Replaced microwave large bore and lever and tested unit. Unit latched better but found door latch spring had broken inside the door and will need replacement. Ordering door assembly and office will need further authorization for repair and to contact customer when part becomes available. ; ordrng 1 WB56X24439 (door asm)
Near Mart, TX 76664
Jonathan
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived on site for refrigerator that has low ice production. Inspected unit and work area. Customer advised that the issue now is that the unit is warming up in both sections. Found freezer temperatures around 33°F and refrigerator section around 50°F. Placed unit and diagnostics mowed and checked fans. All fans were running. Tested the unit and the compressor test and found the compressor not running and starting device not starting the compressor. Replaced starting device with truck stock and compressor kicked on immediately. Took amp draw and found compressor only pulling between .530 A and .570 A. Unit will need sealed system repair for for repair. Ordering parts in office will need to contact customer for reschedule date due to out of stock parts.; ordrng 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10466675 (compressor) and 1 WPW10608485 (evaporator)
Near Waco, TX 76712
Jonathan
Job Details: 08/17/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace control panel in PCBI user interface and tested unit. Unit is working as designed. Call complete.
Near Killeen, TX 76542
Cliff
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found no filter installed in refrigerator. Advised homeowner ice and water will not work in this unit without the filter installed. Manually cycled icemaker and found no mechanical issues. No further repairs are needed at this time. No leaks were found at time of service.
Near Killeen, TX 76542
Cliff
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to diagnose a refrigerator with crushed ice clogging dispenser chute. Tested unit and found no mechanical failures at this time. Advised homeowner if crushed ice is primarily used chute will need to be cleaned regularly to prevent clogging. No leaks were found at time of service.
Near Killeen, TX 76541
Al
Job Details: 08/17/2020
WASHER WHIRLPOOL ETW4400WQ1 Arrived to install previously ordered parts.Removed and replaced the temperature and water level switches.Reassembled and unit tested as designed.Job complete
Near Killeen, TX 76549
Al
Job Details: 08/17/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived to inspect washer without power.Confirmed the complaint and put the unit into diagnostics test mode and unit turned on. Customer advised the unit lost power during a recent city wide power outage.Job complete
Near Salado, TX 76571
Tyler
Job Details: 08/17/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for washer that was giving an F 63, F6 E2, and F to be one error codes all indicating that there was a stuck button on the user interface as well as a miscommunication between the UI in the main control after running a diagnostic test on the UI to see the functionality of each button everything past and so I instead went ahead and replace the main control board I ran multiple diagnostic test on the UI in the functionality of the washer after that and nothing came back with any new issues or air codes. Unit is functioning as designed but I did explain to the customer that if this does happen again we will need to return with Ui panel. Call complete"
Near Temple, TX 76501
Jonathan
Job Details: 08/17/2020
WASHER WHIRLPOOL WTW2000HW0 Arrived on site for a washer that had a low flow issue. Inspected unit and work area. Placed in in-service diagnostics and had an E1 (low/no fill) error code. Play scene in service diagnostics and tested the water valves. Found water valve buzzing but no water coming in. Checked water line and found the cold water valve at the customers wall not turned on. Turn water on and tested unit again in diagnostics. Unit is working as designed. Went over user care guide with customer and call complete.
Near Mount Calm, TX 76673
Jonathan
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 "Arrived on site for a dishwasher that is not latching correctly. Inspected unit and work area. Customer advised that if they push the door in, they can get it to run but if they just close it normally that the unit will not start. Inspected strike and found a strike in properly installed. Re-fit strike onto proper location and tested unit. Unit is working as designed. Placed unit in diagnostics and found no stored error codes. Call complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 08/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site to inspect dishwasher for not operating, upon inspection found the dishwasher running and no issues. Checked wiring and all parts, no problems found. Complete"
Near West, TX 76691
Jonathan
Job Details: 08/17/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace secure case, cam, hub, and washplate and tested unit. Ran unit through an auto test in your unit ran as designed. Ran unit through a manual high speed spin and agitation. Unit ran as designed. Had customer put in a load and customer through and nine shower towels into the unit. Ran unit in a normal wash cycle and let unit agitate for five minutes. Unit ran as designed. Please tune in and went drain and spin and ran unit for 10 minutes. Unit went through one light spin and two heavy spin cycles without making a sound. Unit is working as designed. Call complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 08/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect fridge for loud operation, upon inspection found the evap making a groaning sound while operating, replaced evap motor and tested. No problems found. Complete"
Near Georgetown, TX 78633
Tyler
Job Details: 08/17/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for arrange having you I problems. After running diagnostics I cannot get the air codes to pop up but I was able to determine that because the unit was never connected to Wi-Fi properly it is starting to have software issues but the customers it also stated that at times the oven was turning itself on and whenever they would try to push the buttons on the user interface it would not allow them to always shut off indicating that the user interface is no longer responding to touch as well ; ordrng 1 W11297728 (UI)
Near Canyon Lake, TX 78132
Noah D
Job Details: 08/17/2020
VENTHOOD UNKNOWN UVL6048JSS0 "Arrived on site to inspect hood for flickering lights, upon inspection found the light flicker on low, changed switches and found he same issues. Ordering harness. Office to reschedule ; ordrng 1 RESEARCHHARNESS (RESEARCH HARNESS) and 1 W11360634 (PANEL)"
Near Austin, TX 78702
Jacob
Job Details: 08/17/2020
WASHER MAYTAG MVWB725BW0 Arrived onsite for unit not making noise during cycle. Looked at unit. Found that the bearing has leaked all oil. Rotor needs to be replaced. And hub kit. No issues at this time. Job complete
Near Leander, TX 78641
Jonathan
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL KRFC704FBS01 "Arrived on site for previous diagnosed parts. Unplugged and pulled out unit. Removed front and side UI panel, removed ice chest and water dispenser, dissembled door handle and unplugged and removed door. Installed new left door reinstalled both UI panels, ice chest and water dispenser and door handle, tested unit all operating good. No signs of leaks during service."
Near Round Rock, TX 78681
Paul
Job Details: 08/13/2020
WASHER WHIRLPOOL MVWB765FW0 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the lid and ran service test 51. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78723
Scott
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site for no cool . Found frost build up on evap ,dampener door stuck closed . Replaced dampener . Unit is making ice . Ran unit thru defrost. All checked normal . No water leaks detected at time of service. Job complete"
Near , TX 78738
Brandon
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site for customer complaint of unit not cooling in both sections, found no power getting to compressor, found failed control. Ordering control. ; ordrng 1 W11336586 (CONTROL)"
Near Austin, TX 78757
Scott
Job Details: 08/13/2020
RANGE WHIRLPOOL WFG320M0BW2 "Arrived on site for uneven cooking . Ran temp checks . On a couple cycles unit was normal , other cycles unit temps were way off . Ordering control and sensor . No gas leaks detected at time of service. Call to set return ; ordrng 1 W11113908 (cntrl-elec) and 1 WPW10181986 (sensor)"
Near Austin, TX 78759
Scott
Job Details: 08/13/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for no power to dryer . Found pts switch sticking . Replaced switch . All checked normal . Unit is heating properly. No lint build up at time of service . Job complete .
Near Austin, TX 78731
Kevin
Job Details: 08/13/2020
OVEN KITCHENAID KOCE500ESS09 "Arrived on site and inspected microwave and found door switch is stuck and after resetting it is working properly, spoke with customer and explained all functions of microwave and oven no further repair is required at this time, job complete"
Near Austin, TX 78751
Jacob
Job Details: 08/13/2020
REFRIGERATOR FRIGIDAIRE FSC23F7DW5 Arrived onsite for unit not making ice. Looked at unit. Found that ice was frozen to ice maker. Broke off ice. Motor moving once again. Checked spout for any ice clogged. Didn’t find much ice clogged. Re plugged ice maker. Unit started working once again. No leaks at this time. Job complete.
Near Leander, TX 78641
Jonathan
Job Details: 08/13/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived on site for top burners not light. Performed diagnostics and tested operation. Found no spark from ignitors. Tested switch harness and found harness had disconnected from valve. Corrected harness and tested operation. All tested good.
Near Lago Vista, TX 78645
Lou
Job Details: 08/13/2020
DISHWASHER KITCHENAID KDTE204ESS1 "Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Bastrop, TX 78602
James
Job Details: 08/13/2020
WASHER MAYTAG MVWB765FW3 Arrived on site and tested operation. Found F7E2 error on memory. Found gear case making a hammering sound in both directions of agitation. Inspected rotor and stator and found rotor bolt loose causing play in rotor. Secured and found gear case still making a hammering sound on agitation and inner shaft has excessive play in it. Unit will need new gear case and slider to repair. Over temp error in drive system causing unit to cancel the cycle before rinse cycle causing no dispense issue of softener. ; ordrng 1 W10734521 (slider) and 1 W11393685 (GEAR CASE)
Near Cedar Creek, TX 78612
Andy
Job Details: 08/13/2020
DISHWASHER GE GDT695SGJ0BB Arrived on site for dishwasher not operating. Removed failed control and replaced with new. Tested unit and found still not working properly. Called tech line and spoke with Bob and was instructed it sounds like latch issue. Instructed me to test latch at control at J711 connection tan and red wire to wire on either side of tan and red. Tested and found bad latch. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WD21X10490 (latch tub)
Near Lakeway, TX 78738
Leonardo
Job Details: 08/13/2020
COOKTOP JENN-AIR JGCP436HL00 Arrived on site to replace orifice holders. Replac3d holders and screws and found orifice broken when trying to remove to replace to Lp. Will order new Lp conversion W11428599 office to reschedule ; ordrng 1 W11428599 (LP CONVERSION )
Near Pflugerville, TX 78660
Paul
Job Details: 08/13/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for a range with a broken door. I found the outer door shattered. I replaced the outer door and installed the name plate. Call complete.
Near , TX 78640
Robert
Job Details: 08/13/2020
RANGE WHIRLPOOL WFE525S0JZ0 "Arrived on site to test unit for oven light not working. Tested unit found bad control board. Replaced control board. Tested unit, unit works good. Job complete."
Near Austin, TX 78705
Kevin
Job Details: 08/13/2020
DRYER WHIRLPOOL WED560LHW1
Near New Braunfels, TX 78130
Noah D
Job Details: 08/13/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for not stopping dish rack while opening, replaced stops and check for functions, no problems found. Complete"
Near Austin, TX 78731
Kevin
Job Details: 08/13/2020
WASHER WHIRLPOOL MHW8630HW0
Near Del Valle, TX 78617
Jacob
Job Details: 08/13/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for unit over filling with water. Turned on water. Noticed that water would continue to fill even when unit is off. Found that valve was no good. Replaced valve. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78702
Jacob
Job Details: 08/13/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived onsite for unit not washing dishes. Tested unit. Found that sump and motor was not working to wash and spray water. Replaced sump and motor. Tested unit. No leaks at this time. Job complete
Near Del Valle, TX 78617
Jacob
Job Details: 08/13/2020
RANGE WHIRLPOOL WFE505W0JS Arrived onsite for control to unit blinking. Took pictures for POP for unit being under warranty. Looked at unit.
Near New Braunfels, TX 78132
Noah D
Job Details: 08/13/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site to install hose per last visit, installed hose and found no leaks
Near Lakeway, TX 78738
Leonardo
Job Details: 08/13/2020
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on site to test unit for unit blinking. Test unit and found unit not getting water. Found line pinched behind unit. Secured water supply line test unit and unit test good job complete no leaks present at this time.
Near New Braunfels, TX 78132
Noah D
Job Details: 08/13/2020
RANGE WHIRLPOOL WFE770H0FZ2 "Arrived on site to inspect oven for not heating, upon inspection found the red wires burnt and shorted, replaced wires and tested. No problems found. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 08/13/2020
ICE MACHINE JENN-AIR JIM158XYRS2 "Arrived on site to inspect ice machine for loud draining, installed pump and valve per last visit.No leaks detected. Complete"
Near Johnson City, TX 78636
Brandon
Job Details: 08/13/2020
RANGE WHIRLPOOL KOSE500ESS01 "Arrived on site for customer complaint of unit not working after self clean, found blown thermal fuse, I replaced thermal fuse, unit tested good.
Near Blanco, TX 78606
Brandon
Job Details: 08/13/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for customer complaint of unit not drying, I put unit into diagnostic mode, tested heating circuit, unit tested good. This model does not have sani rinse option, informed customer of drying expectations. Unit working as designed."
Near New Braunfels, TX 78132
Noah D
Job Details: 08/13/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found all functions working correctly, fill, pump and heater worked. No problems found. Found cracked dispenser. Replaced dispenser. Complete"
Near Georgetown, TX 78633
James
Job Details: 08/13/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site and tested operation. Found WiFi control not registering any WiFi networks and will not connect to a WiFi source. Unit will need new console to repair. Office to schedule return services due to part is expart; ordrng 1 W11297728 (console)
Near Leander, TX 78641
Jonathan
Job Details: 08/13/2020
MICROWAVE WHIRLPOOL KMHS120ESS09 Arrived on site for microwave fan making noise when turning fan off after previous repair. Performed diagnostics and tested fan operation. Found noise describe is from damper door opening and closing. Informed customer of normal operation and purpose of damper. All tested good.
Near Austin, TX 78717
Kayman
Job Details: 08/13/2020
REFRIGERATOR FRIGIDAIRE FRS26R4CB1 Arrived onsite for visible rust on ice bin / ice maker. Upon inspection I found the ice bin auger very rusty. Will need new ice bin I also found the front of the freezer with what looks like water damage behind the paint i can stick my finger through the corrosion to the foam. Will also need a freezer door. I tested ice maker function and the test passed. Ordering Freezer door (241668150) ice bin (241860803). ; ordrng 1 241668150 (dsp 26door-complet) and 1 241860803 (ice container asm)
Near Austin, TX 78737
Richard
Job Details: 08/13/2020
OVEN WHIRLPOOL WFG540H0ES0 Arrived onsite for the oven leaking gas or carbon monoxide According to the propane company. Upon arrival found that the gas was turned off. Turn gas back on and started to check for leaks and carbon monoxide leaks. I did not find any gas leaks or carbon monoxide leaks. Turned burners on and the front two burners worked just fine and the RR burner worked fine as well. The LR burner and middle burner did not work correctly because they are extremely dirty with grease build up and need to be cleaned. Turned bake on and it worked just fine. After turning all burners and bake off tested for gas leaks and carbon monoxide leaks and found no leaks at all and no signs of carbon monoxide leaks detected. Stove is working good. And no leaks detected.
Near Martindale, TX 78655
Robert
Job Details: 08/13/2020
DRYER MAYTAG MED7230HW0 "Arrived on site to test unit for loud noise. Tested unit found broken blower wheel and nut seized on motor shaft. Replaced motor and blower wheel. Tested unit, unit works good. Job complete."
Near Leander, TX 78641
Lou
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect refrigerator ice maker not producing ice properly. Upon further inspection, I checked the fill tube and found it frozen. Also found the water dispenser line was frozen again. I removed and replaced the left FC door and using my steamer, I removed the ice build up from the fill tube. Tested the unit and found the valve is not functioning. Removed and replaced the valve and retested ad the unit continues to not dispense water. Removed the filter and the water began to flow. Recommended the customer purchase a new filter. No water leaks observed during service, job completed."
Near Austin, TX 78737
Luis
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS00 "Arrived on site for over freezing in freezer. Found excessive snow and frost on drawers,checked door seal good,gasket is sealing correctly to cabinet called tech support per tech support ran thermistor test,per tech support unit will need freezer evaporator cover and wire harnessSr#7728535616; ordrng 1 W11204566 (HARNESS )"
Near Pflugerville, TX 78660
Kayman
Job Details: 08/13/2020
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived onsite for cook top with flame too low. Upon inspection I found right rear burner with low flame on high. I found the valve for that burner not fully rotating. I removed the valve and adjusted the internal spring, reassembled valve and tested unit. Flames are normal and cooktop is functioning as designed at this time. Job complete."
Near Austin, TX 78703
Luis
Job Details: 08/13/2020
FREEZER WHIRLPOOL WZC3115DW01 "Arrived on site for no cool. Pierced low side pressure reading 0 weak frost pattern ordering compressor and a ui drier,job will need 2HRS for repairs; ordrng 1 2HRS and 1 W10913906 (ACCESS VALVE) and 1 WPW10143759 (DRIER UV) and 1 WPW10507886 (COMPRESSOR)"
Near Liberty Hill, TX 78642
David S
Job Details: 08/13/2020
WASHER MAYTAG MVWB955FW0 "Arrived on site for washer not spinning. I inspected the run it and work area. I found error codes F9E1, F9E2, drain errors. I put the unit in a drain cycle and the unit would not drain. I gained access to the drain pump and found no debris in the pump. I found the impeller damaged and not spinning properly. I am ordering the drain pump W10876600; ordrng 1 W10876600 (drain pump)"
Near Austin, TX 78727
Paul
Job Details: 08/13/2020
DRYER AMANA NED4655EW1 Arrived onsite for a dryer not working. Ms stated the unit would tumble but not heat. I found the thermal cut off open. I replaced the thermal cut off and tested the unit. The unit is working as designed and had good air flow. Call complete.
Near Austin, TX 78738
Richard
Job Details: 08/13/2020
OVEN KITCHENAID KEMS309BSS00 Arrived onsite for the oven door with drip stains. During inspection found that there is drip stains on the outer inside glass. Took door off and took apart and cleaned the glass with soap and water and put door back together and installed door. Door looks good and clean. Complete
Near Austin, TX 78730
David
Job Details: 08/13/2020
REFRIGERATOR GE ZISP480DXBSS "Arrived on site to diagnose built in fridge with icemaker / dispenser that’s freezing up often. On arrival Was able to see ice buildup in the bottom dispenser hole of the ice bucket where the auger is. Request from the business was to replace icemaker. When I inspected the unit I saw no evidence that the icemaker is over or under producing, nor is it leaking. This fridge is in an office with a good number of employees, and gets heavy usage both for ice and getting in the freezer. The constant usage allows ice to melt and form up into ice blocks in the bottom of the bucket and dispenser chute. I recommended that they empty that ice bucket more often, as they will be fairly often melting ice with large usage. Could not find any failed parts.
Near Austin, TX 78746
Luis
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for food freezing in fresh food. Removed damper cover,unplugged damper,powered unit on fan running with damper door closed,found air leaking around damper housing. Added sealer completely around damper and enclosure. Changed temp setting to +2 and 42"
Near Georgetown, TX 78628
Lou
Job Details: 08/13/2020
RANGE KITCHENAID KFDC506JSS00 "Arrived on site to inspect range noises. Upon further inspection, the customer had just used the unit to bake and I could hear the cooling fan motor making a whining noise. I removed and replaced the blower motor and tested and the unit is operating as designed. No gas leaks detected during service, job completed."
Near Temple, TX 76502
Jonathan
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "I called Whirlpool tech line and spoke to Scott and the Auston SR# 7728167300. He had me run a few tests and found the filter head not leaking when the filter was not engaged. He advised to replace the filter first to ensure it wasn’t a filter problem. He advised that if that solved the issue, the filter would be defective and would be covered by warranty. If not, he advised we would need to replace the filter head again because it wouldn’t be fitting correctly on the filter. Want to removing the top cover, found leak from both sides of the filter head where the water lines connect onto the filter head. I called tech line back and spoke to Austin at that point. He advised to replace the filter head and have the customer contact customer service if further issues persist. Replaced filter head and waited five minutes for any water drips to form. All lines were dry. Got unit back together in unit is working as designed. Call complete."
Near Pflugerville, TX 78660
Kayman
Job Details: 08/13/2020
DISHWASHER WHIRLPOOL WDF330PAHS0 "Arrived onsite for dishwasher not washing and no water coming through spray arms. Upon inspection and putting unit into diagnostics. I got a error code of F4E3 when the unit called for the wash motor nothing happened and I could hear a slight hum indicating a faulty sump and motor I also found the lower spray arm very dirty and packed with white residue. I replaced the sump and motor and spray arm. The unit is now working as designed and no leaks detected during time of service. Job complete."
Near Pflugerville, TX 78660
Kayman
Job Details: 08/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven not getting hot enough. Upon inspection I found the temperature sensor out of range. I replaced the sensor and tested oven temps. I got a reading of about 15 degrees above set temperature which is Within factory standards for correct operation of this oven. Job complete.
Near Georgetown, TX 78628
Jonathan
Job Details: 08/13/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site to install previous diagnosed part. Removed damaged panel and installed new. Tested all operations. All tested good.
Near Liberty Hill, TX 78642
David S
Job Details: 08/13/2020
FREEZER WHIRLPOOL WZF34X16DW04 Arrived on site to install previous diagnosed parts. I gained access to the evaporator and replaced the evap thermistor. I gained access to the cavity thermistor and replaced new. I also replaced the unit control. I powered the unit back on and everything worked as designed. Job complete.
Near Austin, TX 78703
Kevin
Job Details: 08/13/2020
RANGE KITCHENAID KSDB900ESS1 "Arrived on site and replaced all parts diagnosed diagnosed by previous technician. Found control panel is damaged on left, a new one will be needed to correct issue. Will also bring back bezels old ones are falling off.; ordrng 5 W10814133 (bezel-knob)s and 2 W10913685 (panl-cntrl)s"
Near New Braunfels, TX 78132
Noah D
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site to inspect fridge and install parts per last tech, replaced icemaker and UI, tested functions, no problems found. Complete"
Near Austin, TX 78748
Brandon
Job Details: 08/13/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for customer complaint of unit not cooling in fresh food section, found evaporator fan motor not running, I spun the blade by hand and the fan would run, but whenever it stopped it would not start again, I replaced fan motor, unit tested good."
Near Austin, TX 78731
Kevin
Job Details: 08/13/2020
DISHWASHER KITCHENAID KDTM404ESS3 "Arrived on site and inspected dishwasher and found door isn’t closing properly, reset hinges and discussed correct soap usage drying expectations. Dishwasher is operating properly at this time job complete"
Near Austin, TX 78757
David
Job Details: 08/13/2020
WASHER WHIRLPOOL WFW5090GW "Arrived on site to install previously diagnosed parts to resolve leaking from front door. Replaced the inner door, panel, hinge and latch. Retested and leak was resolved. No water leaks found.call complete."
Near Austin, TX 78759
David
Job Details: 08/13/2020
OVEN KITCHENAID KEMC308KSS03 Arrived on site to install previously diagnosed parts to resolve bulb out and door falling down. Replaced torsion springs and bulb and retested. All is now working as designed.Call complete
Near Austin, TX 78758
Scott
Job Details: 08/13/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived on site for dryer shutting off prematurely during cycle also unit is making a lot of noise ,found exhaust tube not connected in dryer . . Ordering control ,thermistor , screw ,and sound pads . Call to set return .; ordrng 4 SOUNDPADSs and 1 W11327191 (cntrl-elec) and 1 W11327191 (cntrl-elec) and 1 WP693995 (screw) and 1 WP8577274 (thermistor)"
Near Austin, TX 78747
Leonardo
Job Details: 08/13/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for burner not working. Test unit and found bad burner head. Replaced burner head and screw test unit and unit test good job complete.
Near Bastrop, TX 78602
Andy
Job Details: 08/13/2020
RANGE GE JGSS66SEL1SS Arrived on site to install previously previously diagnosed part. Removed failed part and replaced with new. Tested unit with no improvement. Tested and found issue is likely too high water column going to unit. Advised customer to have gas company check incoming water column. Customer stated he was not doing that and feels that is not the issue and wants second opinion from older tech. No gas leaks present at time of service. Also ordering gas manometer and gas detector.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (SECOND OPINION ) and 1 SEENOTE (GAS MANOMETER ) and 1 SEENOTE (GAS DETECTOR ) and 1 WB13X25500 (range igniter glowba) and 1 WB21X33225 (VALVE/REGULATOR ) and 1 WB34X28689 (deflector)
Near Austin, TX 78702
Jacob
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXF01
Near , TX 78612
Andy
Job Details: 08/13/2020
OVEN WHIRLPOOL WFE515S0JS0 Arrived on site for range not heating properly. Performed temperature test and watched high and low swing cycles and found average temperature to be at 353° called tech line and spoke with Jk (SR# 7728538182) and made aware of stated issue and what was found. Was instructed that unit is operating as designed and to instruct customer on use and care and practice for best performance. No repairs are needed at this time.
Near Austin, TX 78748
Luis
Job Details: 08/13/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for no water or ice. Tested dispenser no water or dispenser motor powering on,ran diagnostics paddles passed diagnosed a defective main control. Installed a new main control,powered unit on ran diagnostics,ice dumped,icemaker filled with water tested water dispenser unit working as designed"