We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS2
Near Austin, TX 78744
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit making loud noise and burning smell. Found noise being bad magnetron and smell coming from burned out diode and cap.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Cedar Park, TX 78613
David S
Job Details: 07/01/2021
"Arrived on site for washer making grinding noise. Upon arrival leaned the washer back and gained access to the gearcase and inspected the motor, cam and actuator. I noticed a lot of white dust covering the area around the cam. I disassembled the cam and found the teeth rubbing each other down. I replaced the cam, reassembled the unit ran a diagnostics test. Every component functioned as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Austin, TX 78750
Luis
Job Details: 07/01/2021
"Arrived on site for moisture in fresh food. Customer is placing paper towels in lettuce containers to absorb moisture,informed customer she will need to place the containers in the lower section and needs to place her greens in bags . Found gaps between liner and cabinet,added adhesive to gaps customer unhappy thinks her unit is defective from manufacture. Checked or seals good. SR#7731139044"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78745
Kevin
Job Details: 07/01/2021
"Arrived on site and inspected the washer and found F5E3 saved error code, found door latch on harness has one wire loose. After reattaching it ran test 1-11 and automatic test cycle 12 and everything passed. discussed correct amount of usage and cycle choices with apartment residence, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Round Rock, TX 78665
Jimmy J.
Job Details: 07/01/2021
Arrived on site for Won't agitate and is not draining as well as it was. Happened all of a sudden. Found actuator had popped out of splutch. Ran diagnostics and got F7E5 (shifter fault code). No other error codes came on. Cleared error code. While removing actuator and installing new actuator found oil in dust cover. Will return with belt and cam and will be ordering a new gearcase. Also ordering valve JIC. Ran through auto diagnostics and washer completed all cycles. Let customer know they could use washer until we returned. ; ordrng 1 W11035747 (Gear Case) and 1 W11210459 (Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS01
Near Spicewood, TX 78669
Brandon
Job Details: 07/01/2021
"Arrived on site for customer complaint of unit not producing ice, found power to ice maker, failed the jump test, ordering ice maker. Also returning tech to adjust freezer door cam. ; ordrng 1 2198597 (Ice maker) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311SFYB00
Near Austin, TX 78727
Justin
Job Details: 07/01/2021
Arrived on site for water pooling up in the refrigerator. Upon further inspection I found the the FC with a sheet of ice on the bottom. I gained access to the drain tube in the back and found the duck bill extremely clogged. I cleaned out the duck bill. I cleared out the ice and steamed through the drain line until it was clear. I then tested the tube and found water now going through as designed. Unit is working as designed. No leaks observed at the end of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model mbr1956kes
Near Austin, TX 78702
Jacob
Job Details: 07/01/2021
Arrived onsite for unit not cooling. Tenant said he did an un plug to the unit and has been working since. Still looked at the unit and found that the damper door was opening and closing as it should. No issues with the unit at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Pflugerville, TX 78660
Wesley
Job Details: 07/01/2021
Arrived onsite and replaced thermistor and UI per the service Pointer. All else checks good. Advised customer on repair.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Liberty Hill, TX 78642
Tommy
Job Details: 07/01/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced stainless console and tested. Unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near Austin, TX 78746
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Ordering new sump and motor . ; ordrng 1 W11085683 (Sump and motor)
We serviced a
KITCHENAID MICROWAVE
Model KCMS2255BSS1
Near Austin, TX 78736
Kevin
Job Details: 07/01/2021
"Arrived on site and inspected microwave and found it is not connected to power. Once it is connected to power magnetron is running automatically without a cycle being requested. There is no countdown displayed on the user interface. Microwave cannot be repaired there are no orderable parts, at minimum magnetron and all other heating components will need to be replaced as well as control board and door switches. job complete"
We serviced a
IKEA MICROWAVE
Model IBMS1455WS0
Near Austin, TX 78731
David Z
Job Details: 07/01/2021
"Arrived on site to diagnose microwave with dead pixels in display. Found unit needs new control / display to resolve. Replaced display board and retested. Verified unit is now working as designed. Verified all functions work. Found 2 retainers for buttons had bent, used a drop of super glue to secure to switch holder. If switch comes loose we will need to return with 4 switch holders for front buttons. Unit is good at this time.
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRW01
Near Round Rock, TX 78681
David S
Job Details: 07/01/2021
Arrived on site to install previously diagnosed parts. Installed new icemaker and ice bin. Tested the icemaker and everything works as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Hutto, TX 78634
David S
Job Details: 07/01/2021
"Arrived on site for sealed system repair. I gained access to the compressor and hooked up my gauges and found the unit only holding 15psinlow and 5 psi high after I out a charge and left it resting at 50psi previously. I put 120 psi of nitrogen into the system and could hear the system leaking inside the cabinet wall, in the toddle loop. I called techline and spoke to Bruce. I advised of the situation.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Elgin, TX 78621
Matthew
Job Details: 07/01/2021
"Arrived onsite for freezer not sealing correctly and unit shutting off. Upon arrival put unit in diagnostics and found no errors, unit was functioning properly on arrival. Found several areas where the gasket was not making a good seal and corrected. However, when inspecting the bottom of the door found 1/4in gap between gasket and frame. Took pics in SD. The gasket alone will not compensate. Unit will need door replaced. Need to order door and gasket. Office to reschedule ; ordrng 1 W10746789 (dor-fmd) and 1 W11178521 (nameplate) and 1 W11501317 (GASKET )"
We serviced a
GE MICROWAVE
Model JVM7195DK3WW
Near Bastrop, TX 78602
Matthew
Job Details: 07/01/2021
Arrived onsite to replace previously diagnosed parts. Completed high voltage repair. Replaced magnetron and diode and secured capacitor. Tested unit and unit is heating. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Kayman
Job Details: 07/01/2021
Arrived onsite for dishwasher not drying. Upon inspection I found some water droplets on the inner walls of the tub. I ran diagnostics and clamped the hot wire to the junction with my multi meter to test for amp draw. I found when the heater is engaged it jumps to 8amps and slowly goes down as designed. I opened the unit and confirmed the element is hot and sizzling when water drops on it. With no error codes present I called techline to report the situation. SR#7731141819. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Copperas Cove, TX 76522
Al
Job Details: 07/01/2021
Arrived on site and inspected range with a broken bake element. Confirmed complaint and found that the bake element burst and its causing the no heat issue. Ordering bake element please put customer on first available appointment for return service. Needs more work Office to reschedule return services; ordrng 1 W11182108 (BAKE ELEMENT)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Hutto, TX 78634
Wesley
Job Details: 07/01/2021
Arrived onsite and found unit not cleaning well. Tested and found heater not operating due to an f7 error. Repaired heater circuit. Advised customer On best use and care practices.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Austin, TX 78759
David Z
Job Details: 07/01/2021
"Arrived on site to install previously diagnosed reservoir to resolve leaking reservoir. Replaced reservoir to resolve. Retested unit with new reservoir and verified no drips present.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78701
Luis
Job Details: 07/01/2021
"Arrived on site for water leaking. Per customer unit has flooded 3 floors,ran diagnostics water entering unit no leaks ran external drain pump water drained no leaks at machine or tubing,ran same 2 test four times all four times water entered machine no leaks and water drained no leaks at tubing or pump. Ran unit through a normal cycle no leaks powered unit off informed tenant no visible leaks found."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Austin, TX 78731
Luis
Job Details: 07/01/2021
Arrived on site for no lights in fresh food and freezer section. Diagnosed defective upper freezer led and left middle led in fresh food section. Replaced both leds all leds working as designed. ; used 2 W11462342 (Led module) from stock
We serviced a
WHIRLPOOL WASHER
Model LSQ8000LQ1
Near Austin, TX 78748
Kevin
Job Details: 07/01/2021
We serviced a
WHIRLPOOL WASHER
Model MVWC425BW0
Near Austin, TX 78748
Jacob
Job Details: 07/01/2021
"Arrived onsite for unit not starting the cycle after sensing with no water filling. Put unit through automatic diagnostics, and unit passed with no issues, checked the for error codes and unit had no error codes stored. Tested unit in a normal wash and unit was working with no issues. Did notice the unit had a lot of suds inside the unit with nothing in it. Let customer know about cleaning of the unit to use vinegary to help cut down on left over soap in the unit. Possible the control would need to be replaced if issue persists.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Round Rock, TX 78681
David S
Job Details: 07/01/2021
Arrived on site for dishwasher not finishing cycle or draining. Upon arrival found unit visibly unleveled and leaning causing the water weight to open door and stop cycle. Leveled the unit and ran it through a diagnostics test to find all functions operating as designed. Call complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Leander, TX 78641
Kayman
Job Details: 07/01/2021
Arrived onsite for wall oven combo with microwave door not closing properly. Upon inspection I found the light would stay on when the door is closed and I can hear the right side interlock intermittently not engaging. I removed the door and disassembled it. I found the bottom part of the plastic liner was not snapped in. I corrected the liner and re installed the door. This helped the issue but the light will still come on if you barely bump the door. I am ordering the hinges to complete the repair and returning with the door panel JIC. Office to R/S due to part availability ; ordrng 2 W10874474 (Hinge)s
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Hutto, TX 78634
Wesley
Job Details: 07/01/2021
Arrived onsite for question about loading and freshness products. Tested unit and found all operating as designed. Advised customer on unit operation and best use and care practices.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADB2
Near Georgetown, TX 78628
Lou
Job Details: 07/01/2021
"Arrived on site to inspect dishwasher not cleaning and not draining. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and heater all functioned properly. I found the unit is missing the kick plate.I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. I installed the kick plate and 2 retainers. The retainers came from my van stock (WPW10503548). No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP48QMS03
Near Austin, TX 78730
Luis
Job Details: 07/01/2021
"Arrived on site for cooling complaint. Found unit shutting itself off and on diagnosed a defective main control,unit will need updated control kit.; ordrng 1 W10818296 (Control) and 1 W10822580 (Fan motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78730
David Z
Job Details: 07/01/2021
"Arrived on site to follow up on dishwasher that customer says is making excessive noise that may be a grinding. Customer advised me that around the 50 or so minute mark of the cycle, noise will increase and remain for 10-15 minutes. Measured with decibel metering apps on 2 devices and found the noise will at times peak around 55 - 58 DB. I found that if the water level fill wasnt at max, the wash motor would be a bit louder, and also found that the noise spikes were when the upper spray arm was spraying water that hit the door. I called tech line and spoke with Andrew, SR7731145845. Andrew advised that if the unit is performing correctly and no parts are failing this is working as designed. Checked insulation and found insulation is proper and correct. Andrew also advised that the DB measurements can allow for 20% over in terms of noise, but that there are several factors that can change the exact noise readings of the unit. No failed parts found, and unit is operating as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB2
Near Andice, TX 78628
Jonathan S
Job Details: 07/01/2021
"Arrived on site to install previous diagnosed parts. Removed failed control and display clock, installed new. Set time and tested operation. All tested good."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS01
Near Cedar Park, TX 78613
David S
Job Details: 07/01/2021
"Arrived on site for unit not working after leaving door open to let cool. Upon arrival dismounted the unit from the wall and pulled it out. After dismounting I checked resistance on the thermal fuse in the front and found it to be broken. Replaced the thermal fuse and reassembled the unit to test. After testing found all functions operating as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Driftwood, TX 78619
Robert
Job Details: 07/01/2021
Arrived on job for complaints of not starting. Found open fuse. Replaced fuse and test.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FMS01
Near Austin, TX 78759
David Z
Job Details: 07/01/2021
"Arrived on site to follow up on refrigerator that is not powering on and cooling. On previous visits we had tested and replaced the evap fan, due to surging. With new fan the behavior persisted. Replaced control with updated control kit and ran unit. Unit would constantly recycle and not power on and keep items on. Disconnected and checked every harness one at a time, and found no improvements being made. Replaced control with a new one to make sure old was failed and it did not change. Talked with both SW and CS and no additional troubleshooting items found. Voltages are good at the wall and into the control, but unit just resets and recycles.
We serviced a
WHIRLPOOL COOKTOP
Model JIC4430XB
Near Austin, TX 78732
Brandon
Job Details: 07/01/2021
"Arrived on site for customer complaint of unit not powering on, found blown fuse on module, I replaced fuse, unit popped the new fuse, found failed module, ordering module and bringing UI as well. ; ordrng 1 W10857232 (Module) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NHZS0
Near Leander, TX 78641
Kayman
Job Details: 07/01/2021
"Arrived onsite for ice maker not producing ice. Upon inspection I found the fill was very weak and not filling the reservoir fast enough to recirculate the water. I found the reservoir pump dead or not engaging when called for in manual diagnostics. I checked and found 14VAC at the connector for the pump. I am ordering a valve, bin thermistor due to the customer stating it was over producing before it stopped producing completely. Returning with the pump assembly, valve, harness and bin thermistor jic. Office to R/S once authorization is approved ; ordrng 1 W10881366 (Valve) and 1 WPW10511923 (Thermistor) and 1 AUTHO (Autho)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Del Valle, TX 78617
Jacob
Job Details: 07/01/2021
"Arrived onsite for unit making a noise when going into the spin mode. Put unit in diagnostics and got an error code for off ball load. When in automatic test, the unit went to spin and it made a loud noise. Upon further inspection. Found that the cam was extremely worn down. Replaced the cam. Tested unit. Unit tested good. No noise at this time. Was not able to speak with the tenant to let them know about the loading procedure. Need to let the tenant know that no heavy items can be washed to avoid this kind of issue and get off load balance issues. No issues at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78745
Kevin
Job Details: 07/01/2021
"Arrived on site and inspected Washer and found Gearcase is beginning to leak oil, a new one will be needed to correct issue.; ordrng 1 W11423759 (Gearcase) and 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10902814 (Wash plate)"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Cedar Park, TX 78613
Justin
Job Details: 07/01/2021
"Arrived on site for an ice maker not making enough ice. Upon arrival there was a sheet of ice on the grid, but the ice was very thin. The reservoir was also full. I put the unit into diagnostics mode and found the valve, recirculating pump, drain pump, evap and compressor, hot gas valve, and thermistors all working as designed. I then let it run through a normal freeze cycle and found that the cycle was canceling out to early, leaving a thin layer of ice on the evap. This indicates a faulty water level sensor telling the unit enough water was gone (signaling that enough water has frozen already) and would start draining. I am ordering the recirculating pump with the integrated sensor. Office will have to reschedule. Return tech will need to install the part and let the IM run through a harvest to verify repair. ; ordrng 1 W11542867 (Recirculating Pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Georgetown, TX 78626
Jimmy J.
Job Details: 07/01/2021
Arrived on site for CSI refrig FC not cooling. Found freezer cooling at 10 degrees. All items inside had good frost patterns including evaporator. Ice cubes hadnt melted and were healthy cubes. Gasket was getting a good seal. Tenant admitted to packing freezer too tight with food. Before we arrived the freezer had been emptied. Explained to tenant to avoid over stuffing freezer and not to allow boxes or food to protrude past the back of the top shelf to allow proper air flow of the freezer. Temps were set to recommended. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Georgetown, TX 78626
Jimmy J.
Job Details: 07/01/2021
Arrived on site for MAKING GRINDING SOUND ENTIRE CYCLE - LONG DRY TIMES AND VERY LOUD. Took temps and found the dryer heating as designed. While running the dryer was making loud vibrations. Narrowed down noise to be coming from underneath the dryer. Placed a towel under dryer while it was running and the noise was nearly gone. Disassembled dryer and placed pads underneath the exhaust pipe and more pads underneath the motor. Reassembled the dryer and noise was gone. Had tenant verify the noise was gone and she was very appreciative. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Jarrell, TX 76537
Lou
Job Details: 07/01/2021
"Arrived on site to inspect dishwasher not drying. Upon further inspection, I found the unit without rinse aid in the dispenser. Placed unit in diagnostics showing no error codes. Continued with testing and using my multimeter, I checked amp draw to the components. I found all components are operating as designed and the element is showing 7-9amps during wash & drying cycles. Made recommendations for use & care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Spicewood, TX 78669
Brandon
Job Details: 07/01/2021
"Arrived on site for customer complaint of unit not cooling properly, found failed pantry UI harness and failed RC fan motor, also found lights not working in top of RC and in FC, I replaced FC module, unit still had no lights, I used jumper wire on RC lights, still no lights, ordering LED supply board, if that doesnt fix the issue, the unit would be non repairable as far as the lights are concerned. ; ordrng 1 W10804160 (LED power supply) and 1 Cnote (Needs Auth)"
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 07/01/2021
"Arrived on site for TURNS ON, BUT THE CYCLE WILL NOT ACTUALLY START. Placed in diagnostics and got F4E4, F3E6, and F4E1. Based on error codes checked voltage at the wall and was getting 240. Moisture sensor was clear and within range. Once fuse was tested found that it was faulty. Removed fuse and installed new fuse. Used vacuum to clear out the dust and lint inside. Found lint that looked like it had gotten wet then dried inside the inlet blower duct. Overall interior of dryer was not too dusty with lint. Turned on timed dry and the dryer was turning and heating as designed. Customer stated the green cycles at the top do not heat. Ran heavy duty and bulky. Dryer didnt seem to be very warm. Customer showed me location of dryer vent on the roof. I could tell it had recently been replaced. No lint or debris from my view point. C
We serviced a
GE FREEZER
Model GFD28GSLCSS
Near Taylor, TX 76574
Wesley
Job Details: 07/01/2021
Arrived onsite and found gasket open at bottom preventing good seal. Heat treated gasket to repair. All checks good. Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVWB865GW
Near Burnet, TX 78611
Cliff
Job Details: 07/01/2021
Arrived on site to diagnose a washer that is making unusual noise. Tested all parts and components and found no failures to unit at this time. Advised homeowner on findings and no further repairs needed. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78749
Luis
Job Details: 07/01/2021
"Arrived on site for ice build up in freezer section. Gasket sealing correctly found gaps between liner and cabinet,added adhesive to gaps."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/01/2021
"Arrived on site to install previous diagnosed part. Removed failed harness and installed new. Tested operation. All tested good, no water leaks detected."
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/01/2021
"Arrived on site for washer not spinning and showing error LD. Inspected unit and work area. Performed diagnostics mode and monitored test cycle. 1st test cycle completed 2nd received error OL/ overload. Found tub not engaging for spin cycle. Tested damper shock and found tub continues to bounce. Will need to replace hub and shocks.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Wimberley, TX 78676
Robert
Job Details: 07/01/2021
Arrived on job to check on compressor running. Confirmed the compressor running no cooling. ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Smithville, TX 78957
Matthew
Job Details: 07/01/2021
Arrived onsite to replace previously diagnosed part. Replaced actuator. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near The Hills, TX 78738
Brandon
Job Details: 07/01/2021
"Arrived on site to replace failed actuator, after replacing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Cedar Park, TX 78613
David S
Job Details: 07/01/2021
"Arrived on site for LED lights in FC and RC not working. Upon arrival gained access to freezer led and swapped it with new one. Led lights still were not working. Next we gained access to the led supply board and found it pushing 3.2 VDC. Ordering new control. .; ordrng 1 W10804160 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, TX 78702
Jacob
Job Details: 07/01/2021
Arrived onsite for unit not going to the next part of the cycle after the fill. Tested unit. Found F3E1 pressure system fault F8E1 long fill. Tested unit in quick wash. The unit filled all the way up with water and then drained the water but stayed draining. Upon further inspection. Found that the level switch hose was no able to pass air to the control. Left unit unplugged. Ordered wire harness and need 2 man. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 W11028053 (harns-wire) and 1 W11417071 (HARNESS)
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM00
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/01/2021
Arrived on site for refrigerator not dispensing water or making ice. Inspected unit and work area. Tested dispenser operation to verify failure. Gained access to water reservoir and dual inlet valve. Traced water to single inlet valve. Will need to replace inlet valve to repair. ; ordrng 1 W10865826 (SINGLE INLET VALVE) and 1 WPW10675033 (CONTROL)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ
Near Leander, TX 78641
Kayman
Job Details: 07/01/2021
Arrived onsite for range with center burner not lighting and oven light that is not turning on. Upon inspection I confirmed the center burner would half way light or there is missing flame in spots. I removed the orifice and cleaned it out then re installed. I accessed the oven light socket and confirmed 120VAC to the socket. I found the bulb has burnt or broken filament. No gas leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Andice, TX 78628
Jimmy J.
Job Details: 07/01/2021
Arrived on site to install previously diagnosed part. Removed right side valve and installed new valve. Valve wasnt sitting properly and was not adjustable on the manifold to correct the position it needed to seat properly. Removed manifold and installed new manifold. All valves seat properly and knobs are no longer crooked. Had customers confirm the knobs were seated to their preference. They confirmed they were all good. Tested all burners and flames are igniting as designed. No gas leaks detected. Job completed
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500EBL05
Near Austin, TX 78736
Kevin
Job Details: 07/01/2021
"Arrived on site and inspected microwave/oven combo, microwave is heating normally an oven will start a bake cycle but is not heating. And there is not a breaker label for the oven visible anywhere. Attempted all other double breakers and nothing turns off power to the oven. Attempted to uninstall the oven and found there is a half inch lip cant lift the oven over the lip to pull it out. Oven will need to be completely uninstalled and electrical connections should be checked by the electrician who connected it. If L2 is not connected properly it could be the reason for the problem, job complete Collected service fee"
We serviced a
WHIRLPOOL COOKTOP
Model RCC3024LT01
Near Cedar Creek, TX 78612
Matthew
Job Details: 07/01/2021
Arrived onsite for cooktop elements not functioning correctly. Upon arrival tested all burners. Burners will reach target temperature and pulse to maintain the temperature. Burners illuminate completely. Switches are functioning properly. Could not duplicate any issues. Customer will monitor.Job complete
We serviced a
WHIRLPOOL OVEN
Model RBS305PDT16
Near Cedar Creek, TX 78612
Matthew
Job Details: 07/01/2021
Arrived onsite for oven not maintaining correct temperature and control with malfunctioning display. Upon inspection found control failing and sensor out of range. Replaced control and sensor. Tested unit at 350 degrees and unit is cycling with an average temperature of 352. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Bastrop, TX 78602
Matthew
Job Details: 07/01/2021
Arrived onsite to replace previously diagnosed parts. Replaced control. Control includes thermistor. Tested unit and unit is functioning properly. Put unit in recommended settings
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS07
Near Lakeway, TX 78738
Brandon
Job Details: 07/01/2021
"Arrived on site for customer complaint of fan running after cooking was complete, this is normal for this unit. Found the turn table ring was the wrong one. According to customer there was an issue with the original microwave combo unit and the builder installed the current one from a model home. Ordering turn table ring to be drop shipped to customer. ; ordrng 1 W11110134 (Turn table ring) and 1 Cnote (Please drop ship to customer)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Liberty Hill, TX 78642
Tommy
Job Details: 07/01/2021
"Arrived onsite for microwave intermittently heating and fan not operating. Tested unit found it would heat. But then not reheat also found unit fan would also not go into speed two. Found unit receiving proper voltage. Ordering unit mag cap diode, motor fan, transformer, control, and mag thermostat. Office to reschedule upon receiving parts.; ordrng 1 W10892389 (Control) and 1 W10836753 (Transformer) and 1 W10832024 (Thermostat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78628
Tommy
Job Details: 07/01/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced drain pan and cleared line had a small amount of insulation blocking.
We serviced a
WHIRLPOOL DRYER
Model MGDB955FW0
Near Austin, TX 78703
Jacob
Job Details: 07/01/2021
"Arrived onsite for unit making noise. Tested the unit, heard screeching. Upon further inspection, found that the idler roller was stuck, causing the belt to get abrasive on the ribs. Showed customer the issue. Went ahead with service and parts. Replaced parts but need to order correct belt as the belt in the kit was not the correct size. Ordered correct size. Rescheduled. ; ordrng 1 W10597350 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Leander, TX 78641
Kayman
Job Details: 07/01/2021
Arrived onsite for refrigerator making abnormal noises. Upon inspection I found RC=39 FC=10. I found the evaporator fan motor was buzzing or vibrating loudly. I accessed the evaporator and found a almost perfect frost pattern. I removed and replaced the fan motor. I tested the new motor and it is working as designed with no more abnormal noises. No leaks detected during service. Job complete .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Austin, TX 78747
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for no power. Found white wire at junction box was disconnected. Secured connection test unit and unit test good job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Briarcliff, TX 78669
Brandon
Job Details: 07/01/2021
"Arrived on site for customer complaint of convection oven not working, found unit was set to Celsius so customer was unable to put in correct temperature, I switched unit back to Fahrenheit, unit tested good."
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRW01
Near Harker Heights, TX 76548
Tyler
Job Details: 07/01/2021
Arrived on site for refrigerator not making ice. I found upon further inspection that ice maker was harvesting but water wasnt entering ice maker due to clog in fill line. Clog was created due to a bad inlet valve wreaking into fridge over time. I replac3d the inlet valve and reassembled and tested the unit. Found non leaks during repairs and ice maker and dispenser are now fully functioning call complete.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS04
Near Austin, TX 78730
David Z
Job Details: 07/01/2021
"Arrived on site to diagnose oven that was not getting to temp / low on bake and convect in both ovens. Customer also mentioned seeing an error pop up at times. Found the error was F3E2, stuck key. Replaced both console and control in unit. I verified the unit had the proper 240V and no voltage drops were occurring, unit just wasnt getting elemenrs hot enough. Retested with new control and console and stuck key error is gone, and I verified the temp is exceeding 350 degrees properly. If issue returns, returning tech should call tech line due to items all testing good at this point. Call complete."
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X24DS02
Near Austin, TX 78703
Luis
Job Details: 07/01/2021
Arrived on site for CL error code called tech support per tech support main control and sensor needs to be replaced
We serviced a
FRIGIDAIRE OVEN
Model FGEW3065KFB
Near Belton, TX 76513
Al
Job Details: 07/01/2021
Arrived on site and inspected wall oven that was already pulled out by customer. Confirmed the complaint and found the tod was causing the malfunction. Removed and replaced it and unit tested as designed.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Harker Heights, TX 76548
Tyler
Job Details: 07/01/2021
"Arrived on site for wall oven not allowing ui input. Upon arrival confirmed ui is receiving proper voltage from main control but ui was frozen on Home Screen. I cut power to 7 it and allowed 5 minutes to reset. I then restored power and found unit fully operating on all oven heating and touch selection tests for both upper and lower oven. Also found 7 it not connected to WiFi. In diagnostics unit had a f6e4 error indicating a ui to ACU miscommunication from previous ui issue. I connected unit to WiFi and allowed unit to update, found unit is fully functioning as designed call complete."
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Georgetown, TX 78626
Tommy
Job Details: 07/01/2021
Arrived onsite for previously diagnosed parts . Upon arrival replaced unit control. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW3
Near Kyle, TX 78640
Kevin
Job Details: 07/01/2021
Arrived on site and inspected washer and found saved error code F6E2 Communication failure between control board and control panel.
We serviced a
AMANA DRYER
Model NED5800HW0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 07/01/2021
Arrived on site for LOUD SCRAPING/GRINDING NOISE-ALSO TAKING SEVERAL HOURS TO DRY. Found blower wheel separated from the round mount that attaches to the motor stem threads. Because the mount was stripped from inside the wheel I had to use my drill bit to remove the wheel. Once I removed the wheel the wheel mount was stuck to the threads on the motor stem. Removed motor. Installed new motor and wheel. Reassembled the dryer. Heating as designed and the grinding noise is gone. Job completed
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76549
Al
Job Details: 07/01/2021
Arrived on site and inspected dryer not drying. Confirmed the complaint and found the blower wheel was stripped and wasnt spinning with the motor. Replaced it and unit now functioning properly. JOB COMPLETE
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78626
Jonathan S
Job Details: 07/01/2021
"Arrived on site for dishwasher top rack adjuster broken. Inspected unit and work area. Removed broken adjuster and installed new. Tested rack operation. Performed diagnostics mode, no error codes. Monitored test cycle and components operating as designed. No water leaks detected."
We serviced a
KITCHENAID MICROWAVE
Model KBMS1454BSS0
Near Austin, TX 78704
Leonardo
Job Details: 07/01/2021
Arrived on site to test unit for unit not turning. Found bad turn table motor. test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near New Braunfels, TX 78132
Noah D
Job Details: 07/01/2021
"Arrived on site to inspect unit for not displaying temp settings, upon inspection found the control shorted causing issues, replaced control and tested unit. All functions returned. Complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Georgetown, TX 78626
Jonathan S
Job Details: 07/01/2021
Arrived on site for washer having rust on dispenser. Inspected unit and work area. Found rust able to wipe off of outer dispenser drawer. May be developing under stainless on drawer. Will replace drawer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Liberty Hill, TX 78642
Tommy
Job Details: 07/01/2021
Arrived onsite for refrigerator ice maker not working. Upon arrival found unit is operating as designed after customer switched filter. Proceeded to test ice maker just in case. Found fan operating unit valve operating and ice maker harvesting. Unit is operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Austin, TX 78729
Luis
Job Details: 07/01/2021
"Arrived on site for ice ball on inlet of evaporator. Replaced evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good WXBXSXBAPL1"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78759
Justin
Job Details: 07/01/2021
Arrived on site for a washing machine not draining. Upon arrival the customer stated the unit was draining but her clothes were soaking wet at the end of the cycle. I gained access to the bottom of the unit and found the actuator had popped off of the cam. Per service pointer W11531483 I will need to order and replace the actuator. I temporarily fixed the unit and tested it. I ran a service cycle and manually activated the spin and agitate. The unit is working as designed for now. Ordering the actuator and the office will need to reschedule.; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL DRYER
Model WGD8500DW3
Near Austin, TX 78735
Kevin
Job Details: 07/01/2021
"Arrived on site and inspected Dryer Inc Found customer is experiencing squeaking during operation. Disassembled Dryer and Found tension pulley is dragging. Replaced it and all support wheels using dryer repair kit. remove all lint from interior of dryer and insured it is venting properly, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near New Braunfels, TX 78130
Noah D
Job Details: 07/01/2021
Arrived on site to inspect unit for not spinning. Upon inspection found the unit did spin when closed and tested. Checked all functions and found no issues. Complete
We serviced a
JENN-AIR RANGE
Model JES1450FS2
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/01/2021
"Arrived on site to test unit for Zero button on number pad not working. Found console not responding properly. Replaced console, tested unit, unit works good. Customer also complained of uneven baking. Found bottom bake vents were covered with liner and customer was using thermometers. Advised customer on covering vents and against use of oven thermometer per owners manual. Tested unit to 350 with liner cut to proper size. Unit tested good. Assisted customer with different options and operation of unit. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Burnet, TX 78611
Cliff
Job Details: 07/01/2021
Arrived on site to replace previously ordered parts for washer. Replaced shifter and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV01
Near Buchanan Dam, TX 78609
Cliff
Job Details: 07/01/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found incomplete frost pattern caused by inefficient compressor. Compressor and filter drier will need to be replaced to complete repairs and office to set return appointment for 2 hours.; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Drier) and 1 W10913906 (Stub) and 1 2hourjob (2 hour job)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Burnet, TX 78611
Cliff
Job Details: 07/01/2021
Arrived on site to replace compressor for refrigerator. Replaced compressor and verified unit held vacuum. Charged unit with refrigerant and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near New Braunfels, TX 78130
Noah D
Job Details: 07/01/2021
"Arrived on site to inspect unit for making too much ice, upon inspection found the unit did make too much ice and needed a shut off arm, replaced arm and tested. Complete"
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/01/2021
Arrived on site to diagnose a range with burners not heating properly. Found infinite switches for large burners not regulating temps and replaced both switches. All is working properly at this time.
We serviced a
JENN-AIR DISHWASHER
Model JDB9200CWP1
Near Cedar Park, TX 78613
Justin
Job Details: 07/01/2021
Arrived on site for a dishwasher with upper rack issues. Upon further inspection I found the upper left adjuster broken. Ordering the adjuster and the office will have to reschedule.; ordrng 1 WPW10546503 (Adjuster)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Dripping Springs, TX 78620
Robert
Job Details: 07/01/2021
Arrived on job for complaints of warm temperature in refrigerator. Found ice build up of back wall from warm air getting into freezer. The ice stopped the fan from running but once the defrost cycle completed the fan started working and temperature returned to normal.
We serviced a
LG DRYER
Model DLE2516W
Near Hutto, TX 78634
Wesley
Job Details: 07/01/2021
Arrived onsite and found unit operating with failed rollers.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/01/2021
"Arrived on site for dishwasher leaking. Inspected unit and work area. Found traces of water at diverter on indicating water leaking from diverter. Will need to replace sump to repair.Removed door panel and inspected panel, no issues found. Removed failed sump and installed new. Performed diagnostics mode and monitored operation and observed for possible water leaks. All operations tested good, no water leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Killeen, TX 76549
Al
Job Details: 07/01/2021
Arrived on site to inspect lighting issues in a French door refrigerator. Confirmed the freezer LED was not working. Removed and replaced the freezer LED and all lights began working. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Liberty Hill, TX 78642
Tommy
Job Details: 07/01/2021
"Arrived onsite for dishwasher not cleaning dishes. Upon arrival put unit into diagnostics found unit diverter not able to find position. Also found unit console intermittently reading touch. Removed and checked console found no damage, just UI intermittently having relays stuck. Ordering unit console and sump and motor assembly. Office to reschedule after receiving parts.; ordrng 1 W11302464 (Console) and 1 W11087376 (Pump and motor)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS01
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/01/2021
Arrived on site for oven having burning smell. Inspected unit and work area. Powered unit off at outside circuit breaker box. When opened breaker box found several lizards ( see SD-QUICKPIC). Removed unit and found burning coming from junction box. Recommend to customer contact electrician. Advised to leave breaker powered off to unit.