We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Cedar Park, TX 78613
Justin
Job Details: 10/25/2021
Arrived on site to install previously diagnosed parts. I installed the new door and UI. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM
Near Leander, TX 78641
Kayman
Job Details: 10/25/2021
"Arrived onsite for refrigerator not cooling. Upon inspection I found the RC evap cover frosted up. I tested the evaporator thermistor and it showed within range. I called techline to document due to past repairs on the unit. He advised observing test 4 to ensure no issues with the 3 way valve. I advised the customer to defrost their unit for 24 hours before our next visit. Ordering main control, UI evap harness and shims to correct the issue. Office to R/S. Returning tech to verify flow through drain tube. SR#7732074825; ordrng 1 W10807590 (Control) and 3 SHIMS (SHIMS)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBH00
Near Austin, TX 78735
Luis
Job Details: 10/25/2021
"Arrived on site. Found broken shelf frame,removed defective frame,installed new frame assembly.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS550ESS01
Near Austin, TX 78732
David Z
Job Details: 10/25/2021
Arrived on site to follow up on cooktop with front left burner not igniting. Replaced damaged electrode and retested. Verified unit working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48FMX01
Near Austin, TX 78730
David Z
Job Details: 10/25/2021
"Arrived on site to diagnose refrigerator not cooling in both compartments. On arrival checked freezer and found it barely cooling. Removed evap cover and found the fan is short cycling. Checked control and found control beeping, indicating failure.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Austin, TX 78733
Kevin
Job Details: 10/25/2021
"Arrived on site and inspected unit for not draining. Found reverse osmosis connection being shared with dishwasher drain hose at the garbage disposal. Took pictures and spoke with customer about getting issue fixed. Dishwasher had standing water, but when asked to drain it does remove all water."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78746
Luis
Job Details: 10/25/2021
"Arrived on site for too much ice. Replaced defective bin thermistor,ran diagnostics no power to valve,replaced defective pump assembly that includes water sensor,weak water flow to reservoir,replaced defective valve. Ran diagnostics all test passed. ; used 1 W10897719 (Valve), and 1 WPW10511923 (Thermistor) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Austin, TX 78727
Taylor M
Job Details: 10/25/2021
"Arrived on site to diagnose dishwasher not drying dishes properly, upon arrival I put the unit into service diagnostics and found no fault codes, I gained access to the dispenser and found that the customer is not utilizing rinse aid, I instructed the customer that they would need to use rinse aid in the dispenser per the design of the unit for a proper dry. I put the unit through a diagnostics cycle and found that the components are all activating properly as designed and the heater is coming on fine at the end of the cycle."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Elgin, TX 78621
Matthew
Job Details: 10/25/2021
"Arrived onsite for refrigerator not cooling in either section. Upon arrival unit was unplugged. Plugged unit in and did not sound like the compressor kicked on. Took amp draw and recorded 0.35 amps. Replaced start device but did not fix the issue. Took amp draw again and at startup amp was 14amps then dropped quickly to 8, 6,2, and settled back at .35. Unit is having sealed system issues. Will need SS technician scheduled for min 2 hrs. Office to reschedule ; ordrng 1 W10836706 (evaporator) and 1 W11126760 (compressor) and 1 W11506635 (VALVE ) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS04
Near Austin, TX 78750
David Z
Job Details: 10/25/2021
"Arrived on site to diagnose oven that threw an error once a week ago when using the bottom oven. Customer said it stopped and threw an error, but has worked fine since. I checked errors and found F6E1 over temp, F5E1 and motor error. I ran temps and found both the upper and lower ovens cycling properly and maintaining their set temps. Unit is used at a childrens center and is more facing commercial usage and constantly used. Advised if the vent is blocked and unit is always running it can have a problem shedding some of that heat. Advised to Minotaur usage, and if issue repeats recommend replacing both sensors and control Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Kyle, TX 78640
Kevin
Job Details: 10/25/2021
"Dropped off ice bin, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78759
David Z
Job Details: 10/25/2021
"Arrived on site to follow up on refrigerator with severed harness to pantry drawer. Replaced harness with new harness and tested. Verified all functions are online at this time. Found water on the floor of the RC and spotted ice in the drain hole of the evap drain pan. Advised customer this could be due to the fan having issues due to severed pantry harness, and to defrost the unit and dry out water and follow up if water returns.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM
Near Cedar Park, TX 78613
Justin
Job Details: 10/25/2021
"Arrived on site for an ice maker not dispensing ice. Upon further inspection I found the ice bin full, and the ice maker producing ice. I tested the ice dispenser motor and never heard it energize. I gained access to the dispenser motor and tested voltage. I found none. I gained access to the UI connections and found them good. This indicates a faulty UI not sending the correct voltage to the dispenser motor. I am ordering the UI to return and install. I will also bring back to dispenser motor to test once we replace the UI. Office to reschedule. ; ordrng 1 W11387384 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78746
Luis
Job Details: 10/25/2021
"Arrived on site for ice droplets on drawers and roof in freezer. Called tech support,per tech support checked middle divider between freezer and fresh food small gap,per tech support raised freezer door to allow a better seal on gasket."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Georgetown, TX 78628
Tommy
Job Details: 10/25/2021
Arrived onsite for ice maker not operating. Upon arrival found unit is operating as designed. Unit is overloaded causing intermittent issues with ice production. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Jarrell, TX 76537
Lou
Job Details: 10/25/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the range cooktop breaking, I removed and replaced the cooktop and vacuumed the broken glass from the burners and cooktop area. Tested the unit and it is operating as designed. I vacuumed shards of glass from the floor around the unit.Job completed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS07
Near Lago Vista, TX 78645
Justin
Job Details: 10/25/2021
Arrived on site to install previously diagnosed parts. I installed the new fuse and tested the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/25/2021
"Arrived on site to test unit for no ice production, tested unit found ice cube stuck in feeder arm, not allowing ice maker to cycle, removed ice cube, put ice maker in diagnostics, ice maker running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model KEMS309BSS01
Near Austin, TX 78746
Leonardo
Job Details: 10/25/2021
"Arrived on site fo test unit for turning on and off on its own. Tested unit for turning of and on,found keypad turning off on its own. Need to replace console. Ordering new new console. Office to reschedule.; ordrng 1 W10570025 (Console)"
We serviced a
WHIRLPOOL DRYER
Model MDE5500AYQ
Near Del Valle, TX 78617
Matthew
Job Details: 10/25/2021
Arrived onsite for dryer making noise when in use. Upon arrival tested unit and found internal banging happens as drum rotates. Disassembled unit and found loose baffle screws hitting cabinet. Tightened screws and tested. No more noise. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCC31430AB03
Near Austin, TX 78759
Taylor M
Job Details: 10/25/2021
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Austin, TX 78752
Taylor M
Job Details: 10/25/2021
"Arrived on site to replace oven gasket and igniter, upon arrival I gained access to the gasket and replaced it, when I opened the box to the igniter I found that it was broken at the graphite,with a new igniter to complete the repair. .; ordrng 1 W10918546 (Igniter)"
We serviced a
FRIGIDAIRE FREEZER
Model FPRU19F8RFF
Near Austin, TX 78737
Luis
Job Details: 10/25/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ0
Near Austin, TX 78721
Scott
Job Details: 10/25/2021
"Arrived on site for heater not coming on . Ran diagnostics got latch error code . Checked ,couldnt find fault with latch . Ran test wash all checked normal. Heater is coming on . Did recommend that tenent start using rinse aid .no water leaks detected at time of service. Job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78702
Jacob
Job Details: 10/25/2021
Arrived onsite for unit blowing out lint on the outside of the house of the vent chute. Customer was wondering if there was something to help with the lint shooting out on the ground the way it does. Customer pulled out the lint screen and it was covered fully. Let customer know that the lint screen should be cleaned often and should help with lint from coming out of the vent and to the outside of the house. Suggested to but a vent vent cage for outer of the house to help with keeping lint from littering the ground on there yard. No issues at this. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Austin, TX 78738
Brandon
Job Details: 10/25/2021
"Arrived on site for customer complaint of unit not heating, found failed mag, cap, and diode, I replaced parts, unit tested good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Seguin, TX 78155
Noah D
Job Details: 10/25/2021
Arrived on-site to inspect unit for clicking sounds during agitation and no water. Upon inspection found the unit did click when agitating. Replaced clutch and sound went away. When running quick wash the unit didnt fill at all and started. Replaced control and unit functioned normally. Complete
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW0
Near Cedar Park, TX 78613
Kayman
Job Details: 10/25/2021
Arrived onsite for dryer with blown thermal fuse. . I tested the unit with the provided vent test kit and it showed the vent to be blocked. I removed the vent hose and tested again. The test now showed a clear vent system. I advised the customer to have the vents cleaned out to prevent the fuse from blowing again. I collected the above total via cc. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290VEM8
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 10/25/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found freezer door switch failed and not powering icemaker. Switch will need to be replaced; ordrng 1 W11396033 (Switch)
We serviced a
GE MICROWAVE
Model PEB1590SM2SS
Near Cedar Park, TX 78613
Justin
Job Details: 10/25/2021
Arrived on site for a microwave automatically turning on after the door was shut. I gained access to inside the unit and found the magnetron physically burned out. Upon further inspection I found the wave guide burnt as well.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Austin, TX 78738
Robert
Job Details: 10/25/2021
Arrived on call to replace previous diagnosed part. After replacing light switch in freezer lights working properly. No leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Andice, TX 78628
Lou
Job Details: 10/25/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer demonstrated the noise by dispensing water and after a few seconds, the valve began to make a loud chatter or jackhammer noise. I removed the filter and the noise got louder. I disconnected the water line at the left upper hinge and retested and the noise stopped. I removed the waterbox cover and found a small amount of water on the cover and water slowly dripping from the opening where the water line goes into the cabinet to the hinge. Also found the ice melting. I found the ice bin door gasket badly crimped allowing warm air into the ice bin and melting the ice. I am ordering the ice bin door, water line in the door, water line from valve to hinge and will return with the filter head and dual valve. No water leaks observed at the end of service. Office to schedule return service due to the availability of parts.; ordrng 1 W11484606 (Water line from valve to hinge) and 1 WPW10499015 (In door water line) and 1 W11171728 (Ice bin door)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ3
Near Cedar Park, TX 78613
Justin
Job Details: 10/25/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ02
Near Briarcliff, TX 78669
Brandon
Job Details: 10/25/2021
"Arrived on site for customer complaint of unit not cooling, found freezer door was not closing due to bin being out of alignment, I aligned bin, door shut properly, unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS02
Near West Lake Hills, TX 78746
Luis
Job Details: 10/25/2021
"Arrived on site for water leaking. Took pictures of damaged floor and uploaded. Customer replaced with a second filter and turned off icemaker. Powered on icemaker,icemaker ran through a cycle and filled with water,no leaks under unit,ran dispenser no leaks under unit,unable to find source of any leaks possible defective filter or filter wasnt fully seated into housing.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Dripping Springs, TX 78620
Tommy
Job Details: 10/25/2021
Arrived onsite for washing machine not operating as designed. Upon arrival found unit to be operating as designed spoke with customer on unit operating and that being agitating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Gatesville, TX 76528
Jonathan M
Job Details: 10/25/2021
"Arrived on site for a washing machine that has a cracked lid. Inspected unit and work area. Confirm the customers complaint and found the lead separating at the left-hand hinge. Replaced lead and around the unit through a manual test and the unit passed. Ran the unit there an auto test and the unit ran as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/25/2021
Arrived on site for DRY not operating. Found air vent had approximately 1/2 gallon of water inside. Removed vent and dumped water out. Reconnected vent and ran a timed dry to remove any residual water from the vent and interior of dryer. Showed customer what I had found and they took a video so they could show the builders the issue. Let customers know I wanted to leave the timed dry running and to allow it to run a full cycle for 40 minutes after I leave to make sure its dry as possible. Explained they would want to disconnect the vent from the wall if it rains to avoid water from getting inside vent again and causing further damage to the dryer. Job completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78738
Brandon
Job Details: 10/25/2021
"Arrived on site to replace failed heating element, after replacing I cleared all error codes and ran a test cycle, unit tested good."
We serviced a
GE DRYER
Model HTX24EASK0WS
Near Round Rock, TX 78664
David S
Job Details: 10/25/2021
Arrived on site to install previous diagnose part. I gained access to the motor assembly and replaced it with new. I reassembled the unit and tested it. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78665
Wesley
Job Details: 10/25/2021
Arrived onsite for no ice production. Tested unit temps and found freezer temp 16.5f and fridge temp 45f and ice box temp 22.5f. No ice obstruction visible and compressor is running and airways are clear. Checked for UV dye leaks from front and back and in cabinet and did not find a leak. Advised customer on findings and spoke with PR.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78705
Scott
Job Details: 10/25/2021
"Arrived on site for banging noise in dryer . Found dryer very noisy . Ordering service pointer , noise kit and pads . Call to set return ; ordrng 1 W11401018 (Noise kit) and 10 W11113654 (Sound pad)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Georgetown, TX 78633
Tommy
Job Details: 10/25/2021
Arrived onsite for refrigerator not making ice. Upon arrival found unit ice maker not operating. Replaced ice maker and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL OVEN
Model JJW2830IL01
Near Austin, TX 78737
Leonardo
Job Details: 10/25/2021
Arrived on site for unit shutting off. tested unit for shutting off and did not find any error codes on upper or lower oven.tested both upper and lower ovens to 350. Unit tested good.job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78738
Brandon
Job Details: 10/25/2021
"Arrived on site to replace damaged panel, I replaced panel, tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Bastrop, TX 78602
Matthew
Job Details: 10/25/2021
Arrived onsite for refrigerator leaking. Upon arrival tested unit. Found faulty valve. Busted gasket internally. When ice maker was called for water the water would spray from valve and tube connector. Replaced valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7959SKZ0
Near Cedar Park, TX 78613
Kayman
Job Details: 10/25/2021
"Arrived onsite for dishwasher leaking. Upon inspection I found FAE2 F8E2 stored in the system. I tried entering diagnostics but I was not able to with the display showing 2h 1h then turning off. I called techline to document, we found the back left heater grommet was leaking. He advised replacing the main control console and heater. I noticed water trails coming from the dispenser and vent. Yellow oily substance dripping down from the dispenser. Requesting autho for dispenser, vent, control, UI, heater. SR#7732072767 JOEL office to R/S due to part availability. ; ordrng 1 W11537778 (Heater) and 1 W11410068 (Control) and 1 W11414079 (UI)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Cedar Park, TX 78613
Justin
Job Details: 10/25/2021
"Arrived on site for an oven with the bottom oven intermittently not heating. I put the unit into diagnostics mode and found no stored error codes. I then gained access to the lower ovens ignitor and tested the unit. I found the ignitor getting red, but never lighting. I gained access to the back of the unit and found the ignitor getting proper voltage. This indicates a faulty ignitor. Office to reschedule."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT975SAHZ0
Near Leander, TX 78641
Kayman
Job Details: 10/25/2021
"Arrived onsite for dishwasher leaking and filling up with murky water on its own. Upon inspection I found F2E2 F6E4 with missing digits on the display. I drained the unit and monitored the filter cavity. I found the cavity slowly filling up. The customer showed me a video of the tub over full of water and the float was completely submerged. I ran diagnostics multiple,e times but could not recreate a issue with the float. I explained how the component can get blocked or held down causing the unit to keep filling and eventually leak. I am ordering the UI to replace for the missing digits and replacing the drain hose on return trip. Office to R/S due to part availability. ; ordrng 1 W11219637 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7959SKZ0
Near Austin, TX 78747
Kevin
Job Details: 10/25/2021
"Arrived on site and tested unit for not draining properly. Found error codes F9e1 and f8e2. Will also need drain pump and wash motor to ensure completion.
We serviced a
GE DISHWASHER
Model CDT805P2N1S1
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/25/2021
"Arrived on site for dishwasher leaking water. Inspected unit and work area. Tested in normal operation and found leaking at wash motor. Removed failed wash motor and installed new with added clamp. Reinstalled unit and tested operation. All tested good, no water leaks detected."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78745
Kevin
Job Details: 10/25/2021
Arrived on site to install previously inspected part. Installed new damper and tested unit. Working properly.
We serviced a
WHIRLPOOL RANGE
Model KSEB900ESS3
Near Austin, TX 78745
Kevin
Job Details: 10/25/2021
"Arrived on site to install previously inspected parts. Installed new control panel no tested unit. Unit tested good, no gas leak detected. Took one picture. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CS3
Near Kyle, TX 78640
Leonardo
Job Details: 10/25/2021
"Arrived on site for unit making noise. Tested unit for making noise and found bad diode. Replaced diode, tested unit. Unit work good. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Andice, TX 78628
Jonathan S
Job Details: 10/25/2021
Arrived on site for oven not powering on. Inspected unit and work area. Removed unit and found only 120 volts going to unit. Found no voltage at L1. Informed customer of failure and junction box seems to be located behind built-in microwave. Job completed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78705
Scott
Job Details: 10/25/2021
"Arrived on site , unit is now hooked up to water . Replaced dampener . Water dispenser is dispensing . Icemaker is making ice and filling . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Austin, TX 78759
David S
Job Details: 10/25/2021
Arrived on site for center burner not lighting properly. I inspected the unit and work area. I found the center burner hard to light. I pulled the burner head and found the orfice holding and the burner head covered in debris. I cleaned the orfice holder and the burner head. Inretested the unit and it is working as designed. I spoke to the customer about proper cleaning of the unit. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Georgetown, TX 78633
Lou
Job Details: 10/25/2021
"Arrived on site to inspect microwave not working. Upon further inspection, I found the control panel non-responsive. I removed and replaced the 3 controls and tested the unit. Unit is operating as designed. Job completed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Marble Falls, TX 78654
Cliff
Job Details: 10/25/2021
Arrived on site to replace previously ordered parts for dryer. Replaced motor and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Canyon Lake, TX 78070
Andrew
Job Details: 10/25/2021
"Arrived on site to test unit for no ice production. Tested unit found ice maker error code E5(bad thermistor). Replaced ice maker, tested unit, working properly. Ice maker valve filled as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 10/25/2021
Arrived on site to diagnose a dishwasher that is leaking. Found door gasket not fully installed and reinstalled gasket. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near New Braunfels, TX 78132
Andrew
Job Details: 10/25/2021
"Arrived on site to test unit for not drying properly. Found unit not heating. Found unit power cord it connected properly to terminal block, fixed connections to proper location. Tested unit with air flow tester and found unit failed with venting attached. Tested unit again with venting removed and unit passed. Showed customer results and advised not to use unit till venting is cleared by professionals. Unit heating and found unit its self is working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Round Rock, TX 78681
David S
Job Details: 10/25/2021
Arrived on site to install previous diagnosed parts. I gained access to the fresh food evaporator and replaced the harness fan and drain pan. Insured the drain is clear. I also replaced the UI and the fc led module. I reassembled the unit and tested it. It is now working as designed.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HV01
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/25/2021
Arrived on site to install previously diagnosed parts. Removed UI and installed new UI. Powered ovens on for two minutes then powered down. Removed main control and installed new control. Powered up oven. Oven is ready to have WIFI and Whirlpool app integrated. Ran both ovens to preheat at 350. Both ovens preheated as designed. Customer noticed the light was no longer staying on. Tested light at control and it was turning off and on as designed. Ran both broils and ovens are broiling as designed. Let oven sit off in idle mode for a few minutes and stayed off. Job completed.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Dripping Springs, TX 78620
Robert
Job Details: 10/25/2021
Arrived on call for complaint on buttons getting stuck. Found the control out of position allowing the buttons to slip behind and stick. Adjusted the control to proper position.
We serviced a
WHIRLPOOL WASHER
Model NTW4605EW0
Near Elgin, TX 78621
Matthew
Job Details: 10/25/2021
Arrived onsite for washer getting clothes stuck in agitator. Upon arrival found items stuck under agitator and base plate. Removed bolt from agitator to loosen but would not come loose. Found base plate came loose as well but items were jamming components from being accessible. Agitator was locked in place. The agitator and base plate would have to be broken off and replaced. Notified customer that it is possible that in the current condition additional parts may be needed but would not know for sure until agitator is removed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78704
Luis
Job Details: 10/25/2021
"Arrived on site for no water and door issues. Diagnosed frozen water lines,defrosted water lines tested water dispenser working,adjusted tubing and temperature in fresh food. Adjusted front brackets on doors,checked door seals good checked door operation good."
We serviced a
HOTPOINT DISHWASHER
Model HDA2000G02WW
Near Harker Heights, TX 76548
Tyler
Job Details: 10/25/2021
Arrived on site for dishwasher not draining or finishing cycle. Upon arrival I found drain silonoid still in tact and functioning. Found some dirty water in tub but drain line was installed correctly and not causing backflow. After running multiple tests I found no faults or issues with units functionality. Informed customer to use unit and let us know if issue returns. Call complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS1
Near Dripping Springs, TX 78620
Robert
Job Details: 10/25/2021
Arrived on to replace previous diagnosed part. After replacing condenser fan motor test icemaker. Icemaker working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Round Rock, TX 78681
David S
Job Details: 10/25/2021
Arrived on site for dishwasher being noisy.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS04
Near Austin, TX 78738
Brandon
Job Details: 10/25/2021
"Arrived on site for customer complaint of intermittent noise issues, I wasnt able to duplicate noise completely, but am almost positive its coming from the convection fan motors.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near New Braunfels, TX 78132
Andrew
Job Details: 10/25/2021
Arrived on site to test unit for dripping into tub when not operating. Found valves were completely clogged and corroded. Also found water lines from home valves to unit were corroded. Replaced valve and advised customer water lines need to be replaced. Did not connect water lines to unit valves to prevent issues. Customer stated husband would replace lines and connect accordingly. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Smithville, TX 78957
Matthew
Job Details: 10/25/2021
Arrived onsite for long drain error code. Upon arrival unit was full of standing water. Ran drain and spin but unit did not respond. Put unit in diagnostics and activated drain motor but did not energize. Manually drained water out. After most of the water was drained I powered unit and he drain pump kicked on automatically and drained the remaining water. Went back into diagnostics and ran auto test. All passed. Ran calibration and all passed. Ran drain motor test and passed. Called tech line for assistance. SR#7732071281. Tech suggests replacing the drain pump. Impeller could be bad and getting caught. Forcing the water out may have freed it and it energized once plugged in. Replaced drain pump and tested. Unit is still giving issues. Would not properly cancel and drain tub. Replaced control for issues. Ran test and again did not function. Called tech line again for assistance. Recommended restarting unit and waiting 3 full minutes before turning on so that the control can load it?s software. Restarted unit and ran test. Unit did respond properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS03
Near Georgetown, TX 78633
Lou
Job Details: 10/25/2021
"Arrived on site to inspect refrigerator damage. Upon further inspection, I found 2 small pin holes in the outer door panel of the left RC door (photos).No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Belton, TX 76513
Tali W
Job Details: 10/25/2021
"On site for washer lid broke on the left hand side. Same issue as previous trip after replacing the lid. Unit needs W11401116 left hinge, W11399226 right hinge, W11256781 lid, WP8563965 hinge wire left, WP8572974 hinge wire right, W11398707 x2 bumpers.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78758
Wesley
Job Details: 10/25/2021
Arrived onsite for dryer gasket coming off of door. Used adhesive and the new gasket to repair. Unit is now operating as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78728
Taylor M
Job Details: 10/25/2021
"Arrived on site to diagnose washer filling up too much and making a loud clicking noise. Upon arrival I put the unit into service diagnostics and found no fault codes, I put the unit into a service diagnostics cycle and found that the unit is operating properly as designed. I found service pointer #W11520474 regarding clicking or metal on metal noises regarding the complaint of clicking noises emanating from the unit, i put the unit in a manual high spin per the service pointer and was unable to replicate any noise. I gained access beneath the unit and found no evidence of a gearcase failure or drive system failure, I am ordering a new control to complete the repair and the office will schedule return service when the part arrives. ; ordrng 1 W11170317 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC1
Near Austin, TX 78752
Scott
Job Details: 10/25/2021
Arrived on site for door locked and not opening . Found standing water in tub . Ran diagnostics got long error code . Found drain pump has faile . Ordering drain pump. Call to set return ; ordrng 1 W11319789 (Drain pump)
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Austin, TX 78750
David Z
Job Details: 10/25/2021
"Arrived on site to diagnose microwave that doesnt seem to be properly recognizing door opening and closing. Customer describes that the unit is basically acting like the door is closed and light doesnt always go on and off when it should. Based on inspection it looks like interlocks arent properly triggering. Ordering interlocks and housings for them, control as well.; ordrng 1 W11413135 (Control) and 1 WP8206419 (Top Interlock) and 1 W10211974 (Bottom Switch) and 1 WPW10156813 (Bottom interlock) and 1 W10727360 (Top Switch) and 1 W10269458 (Top Switch 2)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Kayman
Job Details: 10/25/2021
Arrived onsite for dishwasher with loose toe kick or it is falling off. Upon inspection I confirmed the complaint and corrected the toe kick. I ran diagnostics and found it ran through as designed with no error codes present. No leaks detected during time of service and the unit is working as designed. Job complete.
We serviced a
KENMORE DISHWASHER
Model 665.14815N612
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/25/2021
"Arrived on site to install previous diagnosed part. Removed failed sump and installed new. Performed diagnostics mode and monitored operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Cedar Creek, TX 78612
Matthew
Job Details: 10/25/2021
Arrived onsite to replace previously diagnosed part per whirlpool recommendation. Replaced switch membrane panel due to intermittent issues. Tested unit at 350 degrees and unit heating without issue. Job complete
We serviced a
KITCHENAID Dishwasher
Model KUDS01FLBL6
Near Austin, TX 78730
David Z
Job Details: 10/25/2021
Customer requested we diagnose dishwasher that has issues closing the door. Unit will need to have hinges possibly aligned. Return visit to be set by office when we go back on built in refrigerator.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78744
Jacob
Job Details: 10/25/2021
Arrived onsite for unit not making ice. Looked at the unit and found that the ice maker had ice in the tray but never fully dropped out of the tray. Replaced ice maker. Let tenant know to give the unit sometime before ice is being made. No issues at this time. Job complete
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Austin, TX 78704
Jacob
Job Details: 10/25/2021
"Arrived onsite for unit shaking more than usual. Looked at the unit, ran a quick cycle. Unit did Shake but noticed that the customer had thrown in pants with some underwear which wouldn?t make the unit go out of balance. Let customer know that to not wash a load of clothes on normal if it is a mixture of clothes. Clothes need to be separated and used with the correct settings to wash with out the drum bouncing more than it should be. Also noticed the unit was un balanced. Re balanced the unit. Unit tested good. No leaks at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Justin
Job Details: 10/23/2021
"Arrived on site to install previously diagnosed parts.I installed the new freezer door. I found the gasket sealing correctly now. The freezer door does not come with the nameplate. I am ordering the nameplate to return and install. ordrng 1 W10839793 (Nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS01
Near Austin, TX 78717
Justin
Job Details: 10/23/2021
"Arrived on site for a refrigerator with the ice maker creating solid blocks of ice in the ice bin and leaking. Upon arrival the customer stated that the ice maker is making ice, but will drop a big block of ice, and the ice will not break into pieces. Upon further inspection I found that the ice block was as the mold would make it, but it looks like it is not breaking it up. I checked temps and found the FC at 3?F and the IB at 14?F. I then ran an IM harvest in diagnostics and found the harvest working as designed. However, it appeared that the IM would harvest before the ice was completely frozen, which would allow the ice to slip out before it broke. This indicates a faulty thermistor on the IM. I installed the new IM and then tested the unit again. The unit is now running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Austin, TX 78717
Justin
Job Details: 10/23/2021
"Arrived on site for a refrigerator that was freezing up or to cold in the freezer. Upon arrival the customer stated the refrigerator compartment is the one freezing up items. I checked temps and found the FC at 2?F and the RC at 38?F. I found the items typically freezing were right by where the cold air comes in from the baffle, and at the back of the unit. I informed the customer on the way the unit cools and how this is normal operation. Upon further inspection I did find a small tear in the right side RC door gasket. It is not creating an air gap yet, but may in the future. Due to this I am ordering a gasket to return and replace. Office to reschedule. ; ordrng 1 W10830055 (RC Gasket)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78717
Justin
Job Details: 10/23/2021
"Arrived on site to install previously diagnosed parts. I installed the left three bezels, I am ordering two more bezels to replace the right two on the cooktop. Office to reschedule.; ordrng 2 W10853046 (Bezels)s"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78729
Justin
Job Details: 10/23/2021
Arrived on site for a dryer with a loud screeching noise. I tested the unit and found the sound to be a scratching or scraping noise. Upon further inspection I found a rock in the unit that was most likely causing the noise. I could see the felt on the back of the tub folded over where the rock may have been stuck. I removed the rock and tested the unit again. The unit was no longer making any noise. I ran the unit for several minutes and the noise never occurred again. The unit is now working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Leander, TX 78641
Justin
Job Details: 10/23/2021
"Arrived on site for a range with one of the burners not working. Upon arrival the customer stated the unit began working today, but has not worked properly since they have owned it. They would have to use a lighter to start the flame for the front right burner. Upon further inspection I found the orifice holder needing to be adjusted and not making proper contact with the cooktop surface. This is most likely allowing gas to seep out of the wrong spot and not hit the ignitor. I unscrewed the orifice holder and aligned it properly. The unit is working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Leander, TX 78641
Justin
Job Details: 10/23/2021
"Arrived on site for a dishwasher not draining. Upon arrival the tub was full of water. I tried to manually drain it with the cancel button, but nothing was draining. I then checked voltage to the drain pump and found 120VAC. This indicates a faulty drain pump. I installed the new drain pump and then ran a diagnostics cycle. The unit is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Austin, TX 78729
Justin
Job Details: 10/23/2021
Arrived on site to install previously diagnosed parts. I installed the new control and drain pump. I then ran a calibration cycle on the unit. I ran a diagnostics test cycle and found the unit now running as designed. No leaks observed at the time of service.Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN608ESS00
Near Austin, TX 78703
Luis
Job Details: 10/22/2021
"Arrived on site for no ice. Removed filter found no water in filter,ran fill test no water valve is getting energized,removed line under unit no water. Diagnosed water shut off under sink,tuned on water source icemaker ran through a cycle and filled with water.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Austin, TX 78746
Kevin
Job Details: 10/22/2021
"Arrived on site and found upper freezer ceiling light out. Installed new light and fixed issue with all other lights. All lights now functioning as designed. job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVT01
Near Austin, TX 78759
David Z
Job Details: 10/22/2021
Arrived on site to install thermostat to resolve fridge no cool. Installed new thermostat and tested function. Verified unit working on all settings.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS2
Near Austin, TX 78704
Leonardo
Job Details: 10/22/2021
Arrived onsite for front left and front right burners not working right. Test unit and found knobs were not on correctly and burner cap were not on correctly. Replaced knob and burner cap per unit specs. Unit tested good.
We serviced a
KENMORE REFRIGERATOR
Model 253.6580250A
Near Georgetown, TX 78628
Lou
Job Details: 10/22/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=64 degrees. I removed the evap cover and found a small block of ice on the evaporator capillary tube and no frost on the evaporator. I checked the compressor and felt it very hot to touch. I found the condensate tube leaking in the evaporator pan to the right of the compressor. Thinking it was vibration from the condenser coil, I slightly lifted the tubing and found the water in the pan not moving. When I lowered the tubing back into the pan, air was blowing out even more.No water connections to unit, job completed."
We serviced a
KITCHEN AID VENTHOOD
Model UXB1200DYS
Near Leander, TX 78641
Taylor M
Job Details: 10/22/2021
"Arrived on site to diagnose a vent hood with filters that are difficult to remove, upon arrival I found that the unit has the wrong screws holding back panel in place causing the filters to not sit properly in the vent hood, I replaced the screws with lower profile ones and now the filters fit properly, unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78744
Jacob
Job Details: 10/22/2021
Arrived onsite for the unit not powering on. Tested the unit and unit would not turn on. Upon further inspection. Found that the wires at the junction box on the unit were not tied together to make good contact for powering the unit on. Re attached the wires correctly. Tested the unit. Unit tested good. No issues at this time. Job complete