We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Austin, TX 78737
Robert
Job Details: 09/27/2021
Arrived on call to replace previous diagnosed part. After installation test operation.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78745
Kevin
Job Details: 09/27/2021
"Arrived on site and inspected range and found Noise apartment resident is hearing is metal of oven expanding and contracting as it heats and cools. This is normal for the ovens operation and cannot be changed or corrected, job complete"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Austin, TX 78717
Tommy
Job Details: 09/27/2021
Arrived onsite for refrigerator slow ice making. Upon arrival found unit is operating as designed. Spoke with customer on unit design cooling and ice production. Job Completed.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Burnet, TX 78611
Cliff
Job Details: 09/27/2021
Arrived on site to diagnose a washer that is not turning on.Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Austin, TX 78732
Brandon
Job Details: 09/27/2021
"Arrived on site for customer complaint of noise and unit not turning, I replaced the roller, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED7500VW1
Near Austin, TX 78757
Taylor M
Job Details: 09/27/2021
"Arrived on site to diagnose dryer not heating during cycle, upon accessing the unit I found the same, the unit will go into a cycle and has power but no heat. I verified proper power and polarity to the unit, I gained access to the back of the unit and found that the harness to the heating element needed to be reseated, I did so and tested the unit, the unit is now heating properly as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JB36NXFXRE01
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/27/2021
"Arrived on site for customer complaint of ice bin not staying out and closing on its own, also complaint of crisper drawers not closing properly, ordering crisper rails and supports, and unit need to be leveled. ; ordrng 2 W10569887 (Rail)s and 2 W10569886 (Rail)s and 1 W10569890 (Rail) and 1 W10615641 (Rail) and 1 W10569842 (Support crisper) and 1 W10569839 (Support crisper) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Austin, TX 78704
Leonardo
Job Details: 09/27/2021
Arrived on site to test unit for unit not washing. Test unit and found drain hose disconnected at sump making unit leak. Secured drain hose test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEXL2
Near Austin, TX 78734
Brandon
Job Details: 09/27/2021
"Arrived on site for customer complaint of unit leaking and giving error code, found error codes F6E1 and F5E2, when trying to run diagnostic cycle, unit would not start cycle due to door lock error. Ordering door lock to be replaced first, then need to see where the leak is coming from. ; ordrng 1 WP8183270 (Door lock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB01
Near Cedar Park, TX 78613
Tommy
Job Details: 09/27/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced ice maker harness and baffle. And proceeded to test found unit now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Round Rock, TX 78665
Wesley
Job Details: 09/27/2021
Arrived onsite and found poorly seated water reservoir to valve connection causing drip. Secured and eliminated drip. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78724
Matthew
Job Details: 09/27/2021
Arrived onsite for dishwasher not receiving water. Upon inspection found float not actuating. Found standpipe assembly not secured properly. Secured and tested. Unit is functioning properly. While testing also found water supply to unit is not functioning properly. Will need plumber to correct the issue. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78737
Robert
Job Details: 09/27/2021
Arrived on call for complaint of leaks. Found the tub upper left corner not sealed. Will need to replace tub. Allow 2 hours ; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL DRYER
Model WED7120HW
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/27/2021
Arrived on site for dryer taking long times to dry clothes. Inspected and work area. Performed diagnostics mode and checked fault codes. Found fault code F3-E2 moisture sensor and F2-E1 stuck key. Performed test mode and tested sensor. Found sensor test passed. Performed air flow test with vent on and off. Found yellow light (minor restriction) with vent connected and green light with vent disconnected. Informed customer on venting issue and for sensor drying to operate properly needs to be 60% full. Unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78703
Scott
Job Details: 09/27/2021
"Arrived on site ,replaced right fresh door due to scratches. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Round Rock, TX 78681
Tommy
Job Details: 09/27/2021
Arrived onsite for ice maker not operating. Upon arrival tested and found motor was dead Found ice maker was damaged ordering new one.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/27/2021
"Arrived on site to apply previously diagnosed patch. Customer brought to my attention that the fridge door was squeaking when opened. Found the cams were making contact with each other creating the squeaking noise. Explained to customer that this was normal and with normal usage the squeaking may go away. Door closes properly and gasket seals as designed. Cleaned liner area where tear is located and applied epoxy. Used heat gun to assist epoxy to adhere properly. Epoxy became thick. Reinstalled shelf. Fortunately, the tear in the liner does not make contact with the drawer and shelf so the epoxy will get appropriate time to completely thicken and dry as designed without anything making contact with it. Took picture of repaired area showing gaps are sealed. Job completed."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78717
Taylor M
Job Details: 09/27/2021
"Arrived on site to diagnose cooktop with burner making noise during operation, upon arrival the customer demonstrated the issue, I gained access to the unit and found that the noise is being produced from operation of the orifice holder and the orifice holder will need to be replaced, all other burners operating properly as designed, office to reschedule when the part arrives.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78724
Scott
Job Details: 09/27/2021
"Arrived on site , replaced both rails and brackets . All checked normal closer . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Hutto, TX 78634
Wesley
Job Details: 09/27/2021
Arrived onsite for filter questions and noise concerns. provided customer instruct on filters and refrigerator noise. Unit is now operating as designed. All checks good. Advised customer on findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS07
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/27/2021
"Arrived on site for refrigerator intermittently cooling. Customer stated that unit will stop running, he will turn temperature control off and on and it will start running. Inspected unit and work area. Found no water line to unit. Gained access to temperature control and found black residue from control. Tested control and found failed.Removed failed control and installed new. Powered unit and tested operation. All tested good, no water leaks detected during service.
We serviced a
KITCHENAID OVEN
Model KODT100ESS04
Near Austin, TX 78735
Leonardo
Job Details: 09/27/2021
Arrived on site to test unit for upper oven door lock and no display. Test unit and found front display fuse opened. Replaced fuse test unit and found unit not heating. Will need to order upper and lower tod and control board office to reschedule ; ordrng 2 WP4449751 (Tod)s and 1 W10801665 (Control board)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78724
Scott
Job Details: 09/27/2021
"Arrived on site for dryer not tumbling leaving close wet or damp at end of cycle . Found blower wheel had come of motor . Blower wheel stripped and also motor treads stripped . Replaced wheel and motor . Dryer is performing as designed . No lint build up at time of service. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model KCGD506GSS
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/27/2021
"Arrived on site for cooktop when cooking on low flame had came out from underneath. Inspected unit and work area. Found signs of flame underneath unit. Disassembled unit, found loose connection to burner and was able to turn by hand. Tightened burner and checked all other connection. Called Whirlpool tech support and spoke with Ed. Went over issue found and correction made.
We serviced a
WHIRLPOOL DRYER
Model LHI6901W0
Near Rollingwood, TX 78746
Kevin
Job Details: 09/27/2021
on site and inspected dryer and found airflow is showing restricted on airflow meter. Removed vent hose from the rear of the dryer and airflow meter is now showing good. Recommended to homeowner that vent to the exterior of the home be cleaned/cleared before dryer is used again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Austin, TX 78752
Scott
Job Details: 09/27/2021
"Arrived on site ,replaced dampener control . Ran diagnostics all checking normal. No water leaks detected at time of service. Job complete"
We serviced a
JENN-AIR RANGE
Model PRG4810LP
Near Round Rock, TX 78681
Kayman
Job Details: 09/27/2021
Arrived onsite to install previously diagnosed parts. I installed the ignitor and tested the unit. The ignitor is drawing 3.4 amps and ignited the burner as designed.No gas leaks detected during time of service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Georgetown, TX 78628
Lou
Job Details: 09/27/2021
"Arrived on site to inspect freezer drawer issues. Upon further inspection, the customer advised that when opening the freezer door, it makes a grinding noise. I tested the doo rand found the left slider wasnt mounted correctly on the bracket. I removed and replaced the slider assembly and retested and unit is operating as designed. Customer questioned about the top drawer being wobbly or loose. I advised that it is normal for the drawer to move side to side the way it does. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS20XVMS11
Near Bastrop, TX 78602
Matthew
Job Details: 09/27/2021
Arrived onsite for refrigerator freezing items in RC when set to recommended settings. Unit must be set to 46 degrees not to freeze food. Upon arrival put unit in diagnostics and found control readings at 20 for refrigerator and -11 degrees in FC. Temperature probe recorded 15 degrees in freezer and 50 in fridge. Unit had just come out of defrost period. Accessed main control in rear of unit and found thermistors reading in range of temperature probe reading. There seems to be an issue with the controls monitoring the internal temperature. Front LED control and main control have miscommunication.
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Austin, TX 78756
Jacob
Job Details: 09/27/2021
Arrived onsite for unit not heating. Tested the unit. Unit did not heat. Upon further inspection. Found that the thermostat was no good. Replaced thermostat. Tested the unit. Unit tested good. No issues at this time. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS0
Near Austin, TX 78746
Kevin
Job Details: 09/27/2021
"Arrived on site and inspected ice machine and found it is off. After turning it back on Observed incoming water flow is weak but its still filled reservoir. Replaced water valve and observed the first sheet of ice until it was on the cutting grid. Ice machine is operating as intended, if any issue continues advise customer to not turn it off until technician arrives, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cedar Park, TX 78613
Justin
Job Details: 09/27/2021
"Arrived on site to install previously diagnosed parts. I installed the new float switch, harness, and nameplate. I then ran a diagnostics cycle and the unit ran through as designed. No leaks observed at the time of service. Call complete."
We serviced a
AMANA COOKTOP
Model AGC6540KFS00
Near Austin, TX 78703
Jacob
Job Details: 09/27/2021
"Arrived onsite for knobs that the customer ordered for replacement were not the correct knobs. Looked at the knobs and noticed that the knobs that were ordered are shown as the correct part number for the unit, however they are not manufactured correctly for this unit as they knobs sit in a different direction when in off position. Called tech line. Let them know of findings and they have me a different part number to order for the unit to correct Tyne knob issues. Spoke with Leon got sr#7731842279. Ordered parts. Office to reschedule. ; ordrng 4 W11190813 (knob)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78723
Scott
Job Details: 09/27/2021
"Arrived on site ,replaced evap fan motor . Fan is now blowing . Getting air flow thru upper vents , good frost pattern on evap. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Manor, TX 78653
Matthew
Job Details: 09/27/2021
Arrived onsite for refrigerator making noise. Upon inspection found noise was coming from compressor ramping and vibrating condenser. Adjusted legs and noise stopped. Customer also complained about the door making a thump sound when RC door is opened. Seems to be door cam issue. Ordering closer. Office to reschedule ; ordrng 1 W11401472 (STOPPER) and 1 WP12028505AP (ref dr closer cam) and 1 WP12566606ED (hinge-door) and 1 WP542638 (grease)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Austin, TX 78723
Matthew
Job Details: 09/27/2021
Arrived onsite to replace previously diagnosed parts. Replaced faulty heater. Replaced heater and tested. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JS42SSDUDE01
Near Jonestown, TX 78645
Justin
Job Details: 09/27/2021
"Arrived on site for a refrigerator with the LEDs flashing on the control. Upon arrival the customer provided a video of the UI wigging out and flashing lights. The customer stated it is a very intermittent issue. While servicing, I saw the light LED flashing when it was not supposed to. This indicates a bad UI. Ordering the UI and the office will have to reschedule. ; ordrng 1 W10836024 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV05
Near Austin, TX 78734
Luis
Job Details: 09/27/2021
Arrived on site for icemaker issues. Diagnosed a defective icemaker ordering a new icemaker assembly ; ordrng 1 W11284458 (Icemaker)
We serviced a
WHIRLPOOL COOKTOP
Model KGCU467VSS01
Near Austin, TX 78737
Robert
Job Details: 09/27/2021
Arrived on call for complaint of sparks even after lightning. Found the module failed.
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0JS0
Near Austin, TX 78756
Scott
Job Details: 09/27/2021
Arrived on site for cracking cooktop. Found tiny cracks on right front burner . Looks to be thermal damage . Replaced cooktop . No other issues found . Job complete .
We serviced a
MAYTAG WASHER
Model WFW75HEFW0
Near Austin, TX 78703
Jacob
Job Details: 09/27/2021
"Arrived onsite for unit spinning out the clothes. Put unit in drain and spin. Unit got up to the fastest speed and did good. But unit still had a little bit of shake and previously noted. Came to the conclusion that the tub assembly would need to be replaced and a 2 man will be needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78746
Kevin
Job Details: 09/27/2021
"Arrived on site and inspected refrigerator and found freezer temperature is showing 4 temp set at -2 degrees. Took 1 picture. Fresh food temperature is 41 set at 37 degrees. Took pictures, ice production is good, Software version is 7.0.0. There is frozen water droplets on the ceiling of the freezer and on the top drawer of the freezer. Spoke with techline they recommended ensuring door gaskets are sealing properly, and clearing ice droplets from inside of freezer. Replaced side door panel user interface. If situation continues will need to bring back main control board and door UI. set refrigerator on time to defrost using test 126. 7731839895. If issue continues pre-order W11450890"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, TX 78641
Kayman
Job Details: 09/27/2021
Arrived onsite for refrigerator not dispensing water. Upon arrival I found the unit is dispensing water and ice as designed. The resident was not home to find out anymore information on the situation. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHB0
Near Round Rock, TX 78681
Tommy
Job Details: 09/27/2021
Arrived onsite for dishwasher rack issues. Found unit adjuster broken ordering adjuster kit.; ordrng 1 W10712395 (Adjuster kit)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Austin, TX 78746
Jacob
Job Details: 09/27/2021
Arrived onsite for customer wanting the bellow replaced. . Changed out the bellow. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS00
Near Lakeway, TX 78738
Luis
Job Details: 09/27/2021
"Arrived on site for cooling complaint. No cool in fresh food section,found main control shutting itself on and off,replaced defective main control,powered unit on good air flow entering fresh food section."
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS1
Near Austin, TX 78717
Taylor M
Job Details: 09/27/2021
"Arrived on site to replace two filters due to the filters not staying in place properly. I gained access and removed the faulty filters and replaced them, the unit is now operating properly as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Dripping Springs, TX 78620
Robert
Job Details: 09/27/2021
Arrived on call for complaint of not working. Found the console buttons not working. Will need console to complete ; ordrng 1 W11135391 (Console)
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM03
Near Bastrop, TX 78602
Matthew
Job Details: 09/27/2021
"Arrived onsite for freezer not freezing. Upon arrival found evaporator cover full of ice. Removed buildup and accessed evaporator compartment. Found heating element sagging and out of holding clip. Adjusted heater in proper position. Ran diagnostics and forced defrost. Heater did energize and is functioning properly. Found evaporator thermistor out of range so replaced. Cabinet thermistor recorded good reading. Evaporator fan is functioning. If symptoms persist, recommend replacing control. Other components are testing fine."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB2
Near Austin, TX 78745
Leonardo
Job Details: 09/27/2021
Arrived on site to test unit for unit not heating. Test unit and found bad high voltage. Removed unit and found new mag damaged will need to order new magnetron office to reschedule ; ordrng 1 W10754299 (Magnetron)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Round Rock, TX 78681
Kayman
Job Details: 09/27/2021
Arrived onsite for cooktop making abnormal noises. Upon inspection I found the center burner would intermittently make a high pitched whirling noise consistent with improper air mixture or flow. I found the burner to be wobbly and appears to be warped. I replaced the burner and cap and could not recreate any abnormal noises. I could feel a draft in the area of the cooktop and advised that the draft could contribute to the noise but as of now the unit is working as designed. No gas leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78723
Matthew
Job Details: 09/27/2021
"Arrived onsite for washer not cleaning clothes properly and leaving clothes wet at the end of the cycle. Upon arrival put unit in diagnostics and found stored error code for faulty actuator. Inspected underneath unit and confirmed faulty part. Per Whirlpool, the actuator must be replaced. Replaced actuator and tested. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Killeen, TX 76542
Al
Job Details: 09/27/2021
"Arrived on site and inspected washer with scraping noise just before spin cycle. Confirmed the complaint and found the cam was worn down causing the issues. R&R the cam, tested the unit and unit tested as designed without any issues. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Lago Vista, TX 78645
Justin
Job Details: 09/27/2021
"Arrived on site for a refrigerator that is not cooling. Upon arrival the customer stated the FC started losing cool and then the RC followed. I checked temps and found the FC at 42?F and the RC at 53?F. I put the unit into diagnostics mode and found the evap fan, condenser fan, compressor, heater, and damper all operating as designed. I then gained access to the evap and found the frost pattern coming to a complete stop about a foot and a half down the evap coil. This indicates a restriction in the evap and the unit needing a SS repair. Ordering SS parts. Office to reschedule with a two hour job and SS tech. ; ordrng 1 WP2188823 (Evaporator) and 1 W10507884 (Compressor) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier)"
We serviced a
WHIRLPOOL WASHER
Model WTW5300VW2
Near Killeen, TX 76542
Al
Job Details: 09/27/2021
Arrived on site and inspected leaking washer. Found the drain pipe in the wall was causing the leaking issues. Advised tenants grandmother to have the tenant call the leasing company to have the standpipe cleaned. Unit works properly
We serviced a
WHIRLPOOL RANGE
Model SF462LXSS2
Near Austin, TX 78702
Leonardo
Job Details: 09/27/2021
Arrived on site to test unit for broiler not working. Found bad igniter and module.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Temple, TX 76502
Tali W
Job Details: 09/27/2021
"On site for fridge icemaker in RC door producing ice slowly. FC 3 degrees. Ran test 56 IM errors, found E5 timed ice making. IM fan running. Ran test 57, unit completed harvest and dropped ice into bin. Test 15, 02 bin not full. Ran test 58, results heater on, temp warmer than harvest temps. IM 13 degrees. Fill tube heater 55ohms. Replaced ice maker and UI control. Advised customer to allow 24-48 hours for proper ice production. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ01
Near Hutto, TX 78634
Wesley
Job Details: 09/27/2021
Arrived onsite and repaired noisy evap fan by replacing fan. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78739
Jacob
Job Details: 09/27/2021
"Arrived onsite for unit not washing. Put unit in diagnostics and got F7E1 single motor fail. Tested the unit and unit did not spray water, the sump and motor needed to be replaced. Upon further inspection found that there was damage on the back of the unit on both left and right side, took pics of damage. Ordered a new tub. Office to reschedule. . ; ordrng 1 REQUEST (2HR) and 1 W11120458 (TUB ASSEMBLY )"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, TX 76549
Tyler
Job Details: 09/27/2021
Arrived on site for dryer not heating correctly. Upon arrival I found dryer had stable power supply. After verifying integrity of heating hardware I was able to pinpoint cause with vent test kit to clogged vent exhaust within home. I also found signs of clog on outter part of home near exhaust exist. Informed customer of findings and instructed them to get a dvc in order to allow proper airflow of the dryer. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/27/2021
"Arrived on site for customer complaint of unit not powering on, found unit tripping breaker when not in use, instructed customer to call electrician for possible breaker issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Temple, TX 76502
Jonathan M
Job Details: 09/27/2021
"Arrived on site for a refrigerator that?s not dispensing ice or water. Inspected unit and work area. Confirmed the customers complaint and found the previous repair have been done with a toothpick and a sound pad to create the cushion needed for the door switch to close. The door switch had created an indentation inside the sound pad making the unit register the door not closed. Removed prior repair work and added a spacer to the door. The door began to operate as designed. I called Whirlpool Techline and spoke to Ed SR# 7731837493. He advised that based on the information, the spacer was the correct repair to be made and that if further issues persisted, they would rip place the door. The unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Austin, TX 78749
Luis
Job Details: 09/27/2021
"Arrived on site for door seal issues. Found gap at lower section of fresh food door,remolded gasket chekced door operation and seal good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Andice, TX 78628
Jonathan S
Job Details: 09/27/2021
"Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found rinse aid container empty. Measured incoming water temperature at faucet and found at 120? . Performed diagnostics mode, no error codes. Monitored test operation and measured amp draw to heater and found 7.5 amps. Found hot temperatures at end of cycle. Spoke with customer on user care guide. All tested tested good, no water leaks detected during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Cedar Park, TX 78613
Justin
Job Details: 09/27/2021
"Arrived on site for a refrigerator that was leaking water at the bottom of the refrigerator compartment. Upon arrival there was a pool of water on the bottom of the RC. I cleaned the water with my wet vac and towel. I then gained access to the filter housing and valve. I could find no leak nor trace of leak from there. I gained access to the evap and drain pan. I found the water not draining properly and coming from under the pan. I found nothing obscuring the drain hole. I gained access to the back of the unit and removed the drain tube. I found it clear. I also found the drain pan completely dry, even when there is significant water build up in RC drain pan area. I then took a tube and tried to blow through the drain line. I found it not allowing airflow through it, and the tube would not go through the drain at all. This indicates a possible collapsed drain line. I also tried steaming it out, but still had the same issue. I called techline and spoke to Adrian and received SR# 7731839702. Adrian agreed that this appears to be a collapsed drain line.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS02
Near The Hills, TX 78738
Luis
Job Details: 09/27/2021
"Arrived on site for ice build up. Diagnosed ice dispenser chute motor not fully sealing,replaced motor and ice door chute,removed ice build up tested ice door seal good. ; used 1 WPW10546285 (Motor), and 1 WP2180353 (Door chute) from stock"
We serviced a
WHIRLPOOL DRYER
Model MEDP576KW1
Near Florence, TX 76527
Tyler
Job Details: 09/27/2021
Arrived on site for dryer turning on element but not rotating drum. Upon arrival I confirmed complaint and found cause was due to stuck relay in motor and motor failing to start. I was able to replace motor and blower wheel (old wheel was stuck on) reassembled and tested dryer and found it fully functioning with no od behavior. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Kayman
Job Details: 09/27/2021
Arrived onsite for dishwasher not draining. Upon inspection I found F6E4 stored on the system. I checked the disposal drain inlet and found the tab had not been broken out to allow the dishwasher drain to function. I broke out the tab and continued testing the unit. The unit ran through diagnostics as designed. The unit is now working as designed and no leaks were detected during time of service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Austin, TX 78738
Luis
Job Details: 09/27/2021
"Arrived on site for water leaking. Diagnosed a clogged drain in compressor compartment,removed drain installed updated drain tube kit."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Temple, TX 76504
Tali W
Job Details: 09/27/2021
"Onsite for dryer not heating. Confirmed complaint. Cut off, high limit and thermal fuse all had continuity. Heater 9.8 ohms within spec. Found operating thermostat on L1 & L2 didnt have continuity. Ordering operating thermostat.Office to confirm appointment time. ; ordrng 1 WP8318268 (Operating thermostat)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/27/2021
Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found rinse aid container empty. Found 27 inch cabinet between dishwasher and sink. Performed diagnostics mode and mead amp draw to heating element and found element drawing 7 amps. Measured incoming water temperature to unit and found 120?. Spoke customer on user care guide.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Cedar Park, TX 78613
Tommy
Job Details: 09/27/2021
Arrived onsite for dishwasher panel intermittently reading found UI was receiving voltage but screen intermittently displaying. Ordering.; ordrng 1 W10803367 (Panel)
We serviced a
MAYTAG DRYER
Model MEDX655DW
Near Austin, TX 78735
Kevin
Job Details: 09/27/2021
"Arrived on site and inspected dryer and found after another company performed service on the dryer sensor dry stopped working. Removed rear panel and found control board is not attached. Took one picture. After reconnecting dryer should now be operating normally, job complete"
We serviced a
WHIRLPOOL RANGE
Model KFGC558JPA
Near Dripping Springs, TX 78620
Robert
Job Details: 09/27/2021
Arrived on call for complaint of burners not working. Found the cooktop orifice in wrong places and oven orifice wrong. Will need LP kit to correct. ; ordrng 1 W11502161 (Please kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Cedar Park, TX 78613
Tommy
Job Details: 09/27/2021
Arrived onsite for ice maker not dispensing. Upon arrival found ice container damage replaced but found motor bracket also stripped and unable to catch correctly ordering bracket and returning with motor just in case.; ordrng 1 WP63052-2 (Bracket)
We serviced a
KITCHENAID COOKTOP
Model KGCU467
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/27/2021
Arrived on site for cooktop not igniting. Inspected unit and work area. Tested operation and found no gas to unit. Found gas valve in off position. Turned gas on and tested all burners. Found all working as designed. Spoke with customer on service performed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/27/2021
"Arrived on site for complaints of water filter not coming out. Found water filter stuck, had to pull out with tools. Customer provided filter, installed filter. No leaks detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model RS696PXGB8
Near Meadowlakes, TX 78654
Cliff
Job Details: 09/27/2021
Arrived on site to diagnose a range with a burner not working properly. Found lf infinite switch failed and it will need to be replaced to complete repairs. Office to set return appointment. ordrng 1 WP4454541 (Lf switch)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Meadowlakes, TX 78654
Cliff
Job Details: 09/27/2021
"Arrived on site to diagnose a dryer that is not heating. Found failed cutoff t-stat and replaced it. All is working properly at this time. Did note clogged external venting preventing proper airflow through unit, and advised customer not to use unit until venting issue is resolved.
We serviced a
KITCHENAID OVEN
Model KEBS207SBL00
Near New Braunfels, TX 78132
Andrew
Job Details: 09/27/2021
"Arrived on site for complaints of oven sparking, not heating correctly. Found failed broil element. Installed new broil element, tested unit and unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78747
Luis
Job Details: 09/27/2021
"Arrived on site for damaged doors. Replaced damaged fresh food and freezer door,during removal of protective film found damaged fresh food door ordering another fresh food door. ; ordrng 1 W11223753 (Nameplate) and 1 13107554SQ (Fresh food door ss) and 2 WP12246610 (Plug)s"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW00
Near Leander, TX 78641
Kayman
Job Details: 09/27/2021
Arrived onsite for freezer making loud knocking noise. Upon arrival I could hear the noise coming from the back panel of the unit. I found the interior at 0 degrees and the evaporator fan sounding normal. I accessed the rear compressor area and found the drain pan is vibrating against the condenser lines or causing the lines to make the abnormal noise. I added some sound pads from my van stock part #(W11113654) under the lines in the pan and the noise went away. I re assembled all panels and monitored the unit when the compressor came on. I could not recreate the noise at this time. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, TX 78641
Justin
Job Details: 09/27/2021
"Arrived on site for a cooktop producing orange flames. I tested the unit and found very light, small flickers of orange on the flames. I found a lot of constructionism in the area, and informed the customer this is the cause of the flame irregularities. I also informed the customer on what a customer instruct entails, and that they have used theirs today. I found the unit working as designed. Call complete."
We serviced a
AMANA DRYER
Model NGD4655EW2
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/27/2021
Arrived on site for not drying clothing. Removed flame peep hole to inspect flame. Flame lit for fifteen seconds then went out. Inspected dryer lint screen and found heater box completely clogged. Shut off gas and power and removed rear bulkhead and then removed heater box. Removed large amount of lint from heater box and reassembled. Turned gas and power back on. Tested unit and flame stated lit. Used thermocouple to check temps. High temp was 205 and low temp was 116. Ran two more sets of temps and dryer is heating as designed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/27/2021
"Arrived on site for THE LOAD AND GO DISPENSER IS HAVING ISSUES AGAIN--THE SENSOR GETS DILUTED? Placed in diagnostics and no error codes came on. Ran through diagnostics and all cycles completed without issue. Explained to customer that water inside the dispenser is normal. Customer stated the load and go becomes heavily diluted with water if he fills it all the way to max, but if he fills the load and go halfway full it stays thick like it comes out of the detergent bottle. Advised to try loading load and go with one tablespoon every load to ensure his clothes are receiving the correct amount of detergent every wash. Customer was not aware of affresh clean cycle. Advised using affresh tablets to rid the washer of any foul odors inside the washer and how this helps with keeping insides clean and also clothes not smelling bad due to residual water stuck inside after washer completes a cycle. No leaks detected. Job completed."
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Salado, TX 76571
Tyler
Job Details: 09/27/2021
Arrived on site for dryer randomly turning on and off. Upon arrival I found unit was in standby mode but while confirming information I found unit randomly turned on. I then ran further tests and found timer plus start switch wire faulty causing random power ones and downs. Found unit no longer turning on or off randomly. Call complete
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW1
Near Round Rock, TX 78681
Kayman
Job Details: 09/27/2021
Arrived onsite for washer shaking badly and moving the machine around in the laundry room. Upon inspection I found no error codes stored. I called techline to report the situation. As I waited I inspected the drive system and suspension. I did not see any indications of failed suspension. I did not see any obvious signs of a failed gear case. Techlines SR#7731838281 they recommended replacing the basket and gear case assembly. I am ordering the drive system and basket. Office to R/S due to part availability. ; ordrng 1 W10528947 (Hub) and 1 W11454738 (Gear case) and 1 W10721967 (Cam) and 1 W11213879 (Belt) and 1 W11222082 (Motor) and 1 W11436991 (Basket)
We serviced a
KITCHENAID OVEN
Model KEBC107KSS04
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/27/2021
"Arrived on site for customer complaint of unit not heating, found hi limit thermostat failed due to blower fan not running. I replaced thermostat and blower fan motor, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW2
Near Georgetown, TX 78628
Lou
Job Details: 09/27/2021
"Arrived on site to inspect washer noises. Upon further inspection, the customer advised the unit makes a squeaking noise during spin cycle and in agitate. I placed the unit in diagnostics showing error code F8E3. Cleared the code and continued with testing. I advanced the testing to the spin cycle and in the beginning it made a squeaking noise and stopped. When I moved the unit to pull it out, the unit made the same squeaking noise and the customer identified the noise as what theyve been hearing. I shook the cabinet and the noise got more frequent and louder. I pulled the unit out further to get behind it and found the brace that connects the unit to the pedestal below was loose. I tightened all the screws on the brace and the back panel of the unit and leveled and tightened the leveling feet and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Lago Vista, TX 78645
Justin
Job Details: 09/27/2021
"Arrived on site for a dishwasher that was not washing the dishes well. Upon arrival the customer stated that the unit was still leaving grime and food on their dishes, even after several back to back washes. I put the unit into diagnostics mode and found stored error codes F5E1 for door stuck open. I then ran a test cycle while monitoring amp draw to the heater. I found the unit ran through as designed. However, the wash motor sounded like it was running weak. Due to this I installed a new sump and motor. I then ran a diagnostics cycle again and the unit was running as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6FS3
Near Pflugerville, TX 78664
Jonathan S
Job Details: 09/27/2021
Arrived on site for venthood not operating. Inspected unit and work area. Found filters not in place. Tested venthood operation and found fan and lights working. Performed suction test and found paper sticking until fan is turned off. Reinstalled filters and tested operation. Found unit working as designed. Spoke with builder on test and CFMs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Georgetown, TX 78628
Lou
Job Details: 09/27/2021
"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I tested the dispenser motor and found nothing happens when pressing the ice paddle. I tested the door switch and it is within ohms range. I tested voltage at the dispenser motor and found no voltage. Tested at the hv control and got same results. I tested voltage at the door switch and got no voltage as well. I am ordering the door switch and hv control and and scheduled return service. No water leaks observed during service.; ordrng 1 W11212392 (Hv control) and 1 W11457217 (Switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78628
Lou
Job Details: 09/27/2021
"Arrived on site to insect dishwasher not drying the dishes. Upon further inspection, I found the unit with no rinse aid in the dispenser. Customer advised they have a water softener system. I placed the unit in diagnostics showing no error codes. Using my multimeter, I placed it at the black wire on the harness and tested amp draw to the components. During the wash and drying cycles, the element was showing 7-9amps which is within range. I contacted techline and spoke to Bruce and advised of the complaint and my findings and recommendations to the customer. Bruce recommended that the customer use 2 tablespoons of liquid detergent and use rinse aid and preferred settings. Provided SR#7731845831. I made recommendations for use & care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Hutto, TX 78634
Wesley
Job Details: 09/27/2021
Arrived onsite and repaired dishwasher dispenser door had jammed and would not open. Repaired door operation. Unit is now operating properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/27/2021
Arrived on site for Not Dispensing Ice or Water - Refrigerator. Tested water dispenser and I could hear the valve actuating but no water coming out. Removed filter and tried calling for water without filter and still no water dispensed. Removed filter head and installed new filter head. Still no water coming through dispenser. Gained access to valve and found valve connector not seating properly into valve connector. Removed valve and installed new valve. Tested and still no water coming from dispenser. Called Whirlpool tech line and spoke to Adrian. Adrian had me disconnect the water line underneath the freezer door to test and no water came out when dispenser pressed. Disconnected water line at filter head and water sprayed out. Adrian then had me remove the evap cover to check reservoir. Reservoir was heavy and felt frozen. Disconnected water line from reservoir and tested water and water came out. Restriction in reservoir. Adrian also had me check the gaskets on the styrofoam cover. They all looked good and were sealing properly. Ordering a new reservoir W11204869 to return and complete the repair. Will return with styrofoam gaskets to compare and inspect if the styrofoam has all the correct gasket seals. Ordering 3 gaskets W10684392 but may not be needed. Make sure to leave a leave behind pamphlet on return visit. SR 7731844042W10684392 x 3; ordrng 3 W10684392 (Gasket)s and 1 W11204869 (Reservoir)
We serviced a
WHIRLPOOL RANGE
Model wfg525s0jz1
Near Hutto, TX 78634
Wesley
Job Details: 09/27/2021
Arrived onsite and found burner heads warped from regular use. Ordering burners and caps and griddle to repair. ; ordrng 1 4396096RB (Griddle) and 1 W11367107 (Burner head kit) and 1 W11455147 (Burner cap kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Hutto, TX 78634
Wesley
Job Details: 09/27/2021
Arrived onsite and replaced damaged control panel. Tested unit and advised customer on findings. All checks good. Unit is operating as designed. Advised customer on repair. Advised customer on best use and care practices.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hutto, TX 78634
Wesley
Job Details: 09/27/2021
Arrived onsite and found unit cooling perfectly while onsite. Advised customer that ice container damaged and would need to be replaced for proper ice dispensing. All else checks good. Returning with controls in event of repeatable control issue causing intermittent cooling loss. ; ordrng 1 WPW10558423 (Ice container)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78744
Scott
Job Details: 09/27/2021
We serviced a
KITCHENAID OVEN
Model KEBC107KSS03
Near Sunset Valley, TX 78745
Kevin
Job Details: 09/27/2021
"Arrived on site and inspected oven and found temperature is 20 degrees overall. Showed customer how to use calibration function to adjust temperature. Display is going out and door hinges are weak.