"arrived on site for dishwasher, inspected unit and work area. CX complaint not washing dishes correctly and not dispensing soap. Entered diagnostics and found stored error code F9E1, I the. Ran a test cycle and found drying element open and diverter leaking water. I then found upper dish rack broken from the wheels. Leaks where found during service and I advised CX not use use.

"Arrived on site for icemaker, inspected unit and work area. CX complaint was icemaker not working. Tested icemaker and found it not harvesting correctly. I replaced icemaker along with new harness and then tested. Unit is now Operating as designed. No leaks where observed during service.

"Arrived on site to inspect disposal issues. Upon further inspection, I tested the disposal and found it locked up and rusted on the inside. I removed and replaced the disposal and tested. Unit is operating as designed with no leaks. No leaks observed during service, job completed."

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. I removed the toeplate and tested amp draw to the components. All components were within range of amp draw except the element which was 0. I found the element had shorted out at the left connection (photo). I cancelled testing and removed the outer door panel and found where the vent assembly has been leaking water. I inspected the control and it was good. No water leaks observed during service, job completed."

Arrived on site for icemaker not working. I inspected the unit and work area. I found fill tube frozen not allowing water flow. I removed the ice blockage and resealed the fill tube.

"MR Arrived on site to washer with codes on system out. On inspection found Errors on unitF9E1. F8E3 came on while in the middle of diagnostics mode. Took unit part found debris in water sensor hose. Pulled drain filter found debris in unit clean out debris. Tested unit in diagnostics mode, unit working as designed. No water leaks observed during service.

Arrived on site for a dishwasher that is not done washing dishes well. Inspected unit and work area. When needed through diagnostics and did not find any stored air codes. Ran the unit for an auto test and found all spray arms spraying. Did inspector spray arms due to some blockage and found the spray arm is clogged with paper and plastic debris. I did advise the customer that this is most likely to cause a third issue as they also have food and soap deposits inside of their dishwasher. Advise them to run a dishwasher cleaner and asked if they wanted to replace the spray arms. They advised that they would prefer to try to clean out the spray arms manually instead and will call back if further issues persist.

"Arrived on site to diagnose washer that was banging around and had shifted on customer. Ran unit and could not verify any abnormal vibration or issues at all. Loaded unit with towels and items and balanced. Still found no abnormal behavior. Calibrated unit. Could not duplicate any issues at this time.

"Arrived on site to diagnose washer that had been making some noise / banging after move. Found unit rocking on rear right foot. Adjusted leveling foot and calibrated. Unit working as designed. I did notice that the basket is showing some play on the hub and may need to be replaced in the near future.

arrived on site to replace sump and motor. Replaced sump and motorTest unit and unit test good job complete.

Arrived on site for load still wet after completion. Ran diagnostics and got long fill error . Found cold water coming in at a trickle . Found cold valve clogged with debris. Removed debris and flushed line . Ran diagnostics and calibration tests . All checked normal. No water leaks detected at time of service. Job complete.

Arrived on site for no ice. Diagnosed a defective icemaker replaced icemaker powered unit on icemaker ran through a cycle and filled with water.

"Arrived on site for no ice. Water in reservoir pan,pump recirculating water over plate,no frost or ice on plate,compressor running,checked under evaporator plate warm diagnosed a leak in the system

"Arrived on site and found saved error codes F34, F35, confirmed pressure system is clear. Ran a diagnostic cycle and it completed properly without generating any new error codes. Confirmed drain pump is clear. At this time washer is operating properly, no further repair is required at this time.

"Arrived on site. Replaced main control,replaced deli door that was shipped with new deli control,powered unit on tested diagnostics all test passed tested deli ui good. Waiting on freezer drawer"

"Arrived onsite for not draining. Upon arrival ran diagnostics and got error codesF0-E2 over suds, F9-E1 long drain. Test unit and would not drain. Vacuum water out with vacuum. Found debris clogged in drain filter. Cleaned debris and test unit. Unit now operates as designed. No leaks present at this time time. Job complete"

"Arrived onsite and tested washer for issues and found unit operating with f30 and f25 error codes, wont drain or spin, oversudsing issues. Customer not interested in extensive control and mechanic Repairs requiring 2 man. Reset unit, symptom unchanged.

"Arrived on site for oven not heating past 217. I inspected the unit and work area. I found error code f1e1 am error. I tested the bake and found the heating element not coming on. I gained access to the bake element and found it open. I Installed the new heating element and tested it. The unit is now heating up in bake and reaching set temp.

"Arrived on site for washer grinding during spin and showing UL error on display. Upon arrival confirmed issue and error. After further testing I found bearing kit had failed, leading to suspension rods also failing on back left side. Oil from bearing leaked into tub asm and siezed the driver hub onto shaft.

Arrived on site to install previously diagnosed parts. Installed all parts and tested. Unit is now operating as designed. Job completed.

"Arrived on site for washer, inspected unit and work area. Found bellow worn out. Inspected unit and found basket lose. Unit would need a full rebuild. No leaks where observed during service. Job completed."

"Arrived on site and inspected dryer and found it is heating properly, sound loads are taking multiple times to dry. Showed customer there is no airflow through dryer by having her put her hand in the vent screen area and noticed a difference between when the vent hose is attached and unattached. Vent to the exterior of the home will need to be cleaned/cleared by a service before dryer is used again, job complete"

"Arrived on site and Builder contact is not listed and no one answered contact phone number. Spoke briefly with someone at builder office to ensure the door to the unit is open. inspected refrigerator and found gaskets are in good condition and making contact with liner properly. Found a large gap in between bottom liner on fresh food section and cabinet edge, took pictures. Sales entire perimeter with silicone to remove any airgap. For the repair is needed at this time, job complete"

Arrived on site for dishwasher not starting. Upon arrival confirmed issue and found door switch failing. Replaced door switch and found unit functioning as designed call complete

Ive done site for microwave needing previously diagnosed control. Unarrival confirmed issue and installed part. Found surface light functioning as designed. Call Complete.

Arrived onsite for dryer with no power. Upon inspection I found that the cord was loos at the t-block. I replaced the t-block and tightened down all connections and tested unit and found unit operating as designed. Job complete.

"JM: Arrived onsite to inspect dryer not turning on. The fuse was blown and needed to be replaced. R/R fuse and tested. I volt tested the heating element while the unit was plugged in and the heating element is not getting voltage when off. I ohm tested the thermistor and the thermistor is 11.2 ohms at 71?, which is good. I tested the heating cycle and it was cycling between 121? and 165? on high. I removed a ball of lent from the outside vent, but it was not big enough to cause a blockage. Unit is operating as designed. Call complete"

Arrived onsite for a microwave dripping oil above the door. I found the charcoal filter saturated in oil. I removed the filter and showed the customer how to clean it. I also instructed the customer how to remove and replace it. The microwave is working as designed. Call complete.

Arrived onsite for a dishwasher not draining. I found the knockout for the disposal not removed. I removed the knockout and tested the dishwasher. All works as designed. There were no water leaks present at the time of service. Call complete.

"JM: Arrived onsite to inspect refrigerator not cooling well. Upon arrival the CX told us that the refrigerator was now cooling after her husband unplugged and plugged it back in. I found that the FC evap thermistor is reading 35? and is reading properly. I checked the evaporator and it had a good frost pattern. The unit is defrosting properly. I did find ice around the ice dispenser chute and suspect warm air to get into the icemaker and cause ice to melt onto the evap fan. This could have caused the noise the CX was hearing. Unit is now operating as designed. Operational test good, no leaks observed during service. Call complete."

"MR Arrived on site for clothes not drying. Removed lint from outside pipe.Tested thermostat out of specs. Replaced thermostat. Tested unit, heated to 212?. Unit working as designed ."

"MR Arrived to install previously diagnosed parts. On inspection of unit found the remnants of oil underneath on the side of the unit. Found the security strap for the drain hose was missing. Obtained authorization for gear case and removed and replaced. Calibrated and tested, operational test good, no leaks observed during service."

"MR Arrived on site to install previously diagnosed parts. Took off the old door installed the new door. Tested unit, unit working as designed."

Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good job complete.

Arrived on site to test unit for rust in front of door. Found rust replaced front panel and name tag test unit and unit test good job complete.

"Arrived on site for dishwasher, inspected unit and work area. Found dishwasher with no power. Tested voltage and had no voltage. I pulled unit and found unit plugged in directly behind the tub but was not inserted all the way because the dishwasher was pushed against it and causing it not so be in all the way. I explained to CX he would have to have an electrician to look at the outlet to relocate. I was unable to mount the dishwasher to the baskets because cant be pushed in all the way. I explained to CX and he understands. No leaks where observed during service. Job completed."

"Arrived on site for range, inspected unit and work area. Tested unit and had no power to control. Inspected control and smelled a bit burn so I replaced it. I then tested and no power still. Checked wall outlet and L1 to L2 240v L1 &L2 to neutral no voltage. CX need an electrician to fix outlet wiring. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was door would no close on its own. I explained to CX that this model does not have any cams on hinges to help close door. Unit is operating as designed. No leaks where observed during service. Job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main control and calibrated the unit. Tested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for unit leaking. Test unit and found unit leaking for fill valve. Replaced fill valve and secure water line no leaks present job complete.

"Arrived on site to inspect microwave control panel blinking and not responding. Upon further inspection, I found the control panel with all lights on the display illuminated. I removed and replaced the main control and tested. Unit is operating as designed. Job completed."

Arrived onsite for dryer not starting. Upon arrival inspected unit. Found unit not starting or hearing timer advance. Accessed block to verify supply voltage. Found unit supply missing L2. Confirmed at wall unit was not receiving proper voltage. Notified customer that an electrician will be needed to resolve the supply issue. Job complete

Arrived onsite for door closing issue/error. Upon arrival inspected unit. Tested unit and could not get unit to duplicate error. Customer stated its intermittent. Did find screws to interlock needed 1/2 turn. Tightened screws. Tested unit and unit is functioning properly. Job complete

"Arrived onsite to replace previously diagnosed parts. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor running and unit has even frost pattern. Notified customer to monitor temperature but freezing a bottle of water and maintaining temperature. Job complete"

Arrived on site to install a new heating element. I inspected the unit and work area. I verified the model and serial number fall in range of service pointer W11540964. I installed a new heating element according to the service pointer. I reassembled the unit and tested it. It is now working as designed.

Arrived onsite for refrigerator that is freezing in top parts off rc. Upon inspection I found that that door gaskets where sealing properly. Upon further inspection I found that the damper would no close. I replaced it along with the control and ui. Tested unit and found unit operating as designed. Job complete.

Arrived on site to install new heater per SP W11540964. Installed heater and verified no damage or water leaks found. Call complete.

Arrived on site to diagnose oven with no power at all to unit. Removed panel to check thermal fuse and found left side thermal fuse wire was tucked under the mounting plate and grounding out. Moved wire away from the plate and unit came back on immediately. Unit working as designed. Call complete.

Arrived on site to diagnose refrigerator making noise. Customer showed me the noise coming from the diffuser area when the RC door is open. Found diffuser gears clacking and making noise. Replaced diffuser and tested. Found all working as designed. Call complete.

Arrived on site for fridge pulsing when dispensing water . Making ice normally. Valve would actuating sporadically when running water . Replaced valve . Unit is now dispensing normally . No water leaks detected at time of service. Job complete

Arrived on site for no responding dishwasher . Ui would flash for a second when only delay wash was pushed . Replaced UI and ran diagnostics. No error codes . Unit passed service tests . . No water leaks detected at time of service. Job complete

Arrived on site to replaced motor . Found nut had loosened on fan shaft . Used loc- tight and tightened down nut and readjusted blades . Ran diagnostics all checked normal. Job complete

Arrived on site for too much ice diagnosed a defective bin thermistor replaced bin thermistor

"1969Arrived on site for water not dispensing. Adjusted filter housing,reinserted filter tested water dispenser unit working as designed"

"Arrived on site for unit needing to be power cycled to function. Diagnosed a defective main control,replaced main control."

"Arrived on site for unit not dispensing water. Diagnosed a frozen water tank,defrosted tank adjusted fanscroll and dead sealer between fan scroll gaps. Tested water dispenser unit working as designed"

Arrived on site for a defective compressor. Replaced defective compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good.

"Arrived on site to replace previously diagnosed control, replaced control, tested unit to 350, unit is heating properly, job complete"

Arrived onsite for Door latch broke doesn't lock washer won't start. Upon arrival ran diagnostics and found latch has failed. Need to replace latch. Replaced latch and test unit. Unit operates as designed. No leaks present at this time. Job complete

"Arrived on site to test unit for not spinning properly, tested unit found failed gear case and rusted slider, replaced slider and gear case, tested unit, unit now running as designed, rotor did have some wear on it due to slider not disengaging properly, if any issue arises due to wear on the rotor then I recommend replacing it, at this time the functionality of it is good, no leaks detected job complete"

"Arrived on site to replace previously diagnosed drain pump, replaced pump, tested unit, unit now functioning as designed, no leaks detected job complete"

"Arrived on site and inspected washer and found Washer will attempt to start a cycle normally but motor does not move, found capacitor has failed. After replacing capacitor washer will now start a cycle normally and is progressing properly, job complete 7734499994"

"Arrived on site to test unit for noise during spin, tested unit found front suspension really bouncy during slow spin gear case making a screeching sound, inspected under unit found oil on cover, replaced suspension, gear case and belt, tested unit, unit now functioning as designed, no leaks detected job complete"

"Arrived on site and found wash motor is not running during cycle, after replacing wash motor dishwasher will now complete a diagnostic cycle, Discussed correct detergent usage, drying expectations, rinse aid usage, and allowing water to get hot at kitchen sink before starting dishwasher with Apartment tenant, job complete"

"Arrived on site and found saved error code F7E1, ran a diagnostic cycle and found it will progress through every function until it engages motor and then gives F7E1. Inspected gearcase assembly and didnt find any leaking oil but capacitor is leaking. Replaced cam kit, capacitor, and actuator. After replacement ran diagnostic cycle again and it completed properly including agitation and spin. Job complete"

Arrived on site and found entire house smells like gas as soon as you enter. gas detector is showing an even three out of five bars throughout interior of home. Reading does not go up in or around range. Used Bubble solution on all range connections and did not find any issues. Customer took gas detector into garage where it reads zero and into their attic where it reads two out of five bars. Spoke with safety team to report findings and recommended that builder and gas company be contacted. Left valve off inside of cabinet to range supply. If gas smells continues leak is not with range 7734417175

"Arrived on site to replace compressor from previous diagnosis. Replaced compressor, charged system with nitrogen to 130psi for 20mins and no signs of refrigerant leak. Vacuumed system down and charged to specs with R600a(56g). Ideal frost pattern developed. Advised customer to place glass of water or water bottle in FC and when frozen solid to go ahead and use unit. Job complete."

"Arrived on site to test unit for not powering on. Reset breaker properly, unit working as designed. Job complete."

Arrived on site to test unit for hot external temps. Per service pointer W11476730 unit is within range and working as designed. Advised contractor of service pointer. No leaks detected. Job complete.

"4633# Arrived on site to test unit for not reading coins. Found unit was set to debit and not coin somehow. Set unit up properly, tested with mother present and verified unit working as designed. No leaks detected. Job complete."

Arrived on site replaced main control and water level switch . Ran diagnostics and normal wash for a few mins . All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site and found F7E1 saved error code, Ran diagnostic cycle and found heating element is working at the end. Discussed drying expectation, purpose of rinse aid and how important it is and running hot water before cycle to ensure control does not stop power to heating element. No further repairs required at this time dishwasher is operating normally job complete"

"Arrived on site to test unit for not drying properly. Found venting to exterior was clogged, unit did not pass ventilation test. Advised customer to have venting cleared to allow proper air circulation. Job complete."

Arrived onsite to install previously diagnosed parts. Upon arrival inspected unit and ran diagnostics. Ui responded to ll commands and is operating as designed. Contacted Techline for assistance of noise. Tech recommended to Cover half of rear panel vent to block airflo to partially block air flow to condenser to help condenser operate warmer. Tech stated that if that does not work then to do sealed system job and switch the drier from being vertical to horizontal. If sealed system is done remove 3 grams of R600 . Tech also Sid if sealed system job is done to remove 3 grams of r600. Tech gave SR#7734500737. Customer will mod it unit and call back if needed. Asked customer to record noise.

Arrived onsite to install previously diagnosed parts. Replaced actuator and test unit. Unit operates as designed. No leaks present at this time. Job complete

Arrived onsite for Not Operating. Upon arrival inspected unit and there was not powering on. Checked polarity and only getting 120v from One leg got zero volts on other. Advised customer to contact an electrician. Job complete

"Arrived on site for a dishwasher that is leaving film on their dishes. Inspected unit and work area. Found soap buildup inside the entire dishwasher and on the door. The customer showed me a couple photos of whats been happening. I checked their soap and found that it was an enzyme based soap that they were using. The customer explained that they do fill the cup up to the top of the dispenser before running a load. She also explained that she Pre-washes dishes prior to running them through the dishwasher cycle. I asked the customer if they use any water softeners in the house and I explained that there is a whole home filtration system. I did explain to the customer that based on what she was telling me, the issue was with over use of soap. Explained that the soap enzymes need to be able to attack any kind of food or grease particles in order to break down in the water and when they pre-wash the dishes, the enzymes have nothing to attack and leave deposits inside of the dishwasher. I showed the customer on the inside of the dispenser where it shows hard water versus soft water fill levels. I did explain that because theyre on a whole home filtration system, they do not need to fill the soap all the way up to the hard water portion. Went over user care guide with the customer and proper procedures. I called Whirlpool Techline and spoke to Steve SR# 7734497483. He advised that based on the current information of what the customer explained, everything I explain to the customer was correct and that there were no parts within the dishwasher that would cause the soap buildup on their dishes or silverware. He advised to have the customer run through a couple clean dishwasher cycles and to use no more than a tablespoon of detergent if they were going to continue to wash dishes. The unit is working as designed. Call complete."

Arrived on site for a dryer that is making sounds during operation. Inspected unit and work area. The customer advised they were hearing a ticking sound as the unit was running. I tested the unit and heard something blow out of the blower wheel housing area through the exhaust. Found the unit then operating as designed with no abnormal sounds presents. Checked the vent at the back wall and found several dead crickets inside the vent area. The customer advised they were just had an invasion of crickets through their vents and everything else about a week ago which is approximately when they started. Did advise it sounded like the issue was probably with crickets getting into the blower wheel and causing the sounds. The unit is not working as designed. Call complete.

Arrived on site for an oven that is not reaching preheat temperature. Inspected unit and work area. Test of the bake element in manual diagnostics and found the element would not eat. Remove the bake element and found the element had burned up at one of the corners. Replace the bake element and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a washing machine that is not starting a load. Inspected unit and work area. Attempted to start a load and found the lid lock attempting to lock the latch but was unsuccessful. Checked the lid lock assembly and found it defective. Replace the latch and tested the unit. The unit is now working as designed. Call complete.

Arrived onsite and found cam and interlock out of place. Repaired by securing the interlocks and resetting the cam. Unit is now operating as designed.

Arrived onsite to 9107 for dryer that wont stop running. Replaced the timer due to bad timer motor no progressing. Unit is continuing to operate without progressing and also behaving with grounded heater. Found heater crashed and grounded. Ordering new to heater to repair. Surrounding sheet metal may need to be reshaped to accommodate new element. All else checks good.

Arrived onsite to 20207 and repaired oven with failed door gasket. Clips had pulled loose. Repaired with existing clips. Unit is now operating as designed. All checks good.

Arrived onsite for icemaker not operating and tested in diagnostics and found unit just needed to be power cycled to produce. Cleared minor ice obstruction in the fill spout. Unit is now operating as designed. Advised customer on repair

Arrived onsite for standing water and found unable to drain due to clog in the disposal. Advised customer on design And maintenance. All checks good. Advised customer on findings. Unit is now operating as designed.

Arrived onsite and fulfilled special project designation for heater replacement. Unit is now operating as designed.

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304.. after doing so I tested unit and found unit operating as designed job complete.

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778 after doing so I tested unit and found unit operating as designed. Job complete.

Arrived onsite for obstructed gas flow causing simmer to go out on power burner cleaned orifice. Unit is now operating as designed. Advised customer on repair.

Arrived onsite for dryer that is making odd noise when in use. Upon inspection I found that the blower wheel housing was deformed. I removed and adjusted then reinstalled the housing and tested unit and found unit operating as designed no noise. Job complete

Arrived on site for fridge continuously resetting power/not cooling. Upon arrival customer stated they werent sure on continuing with diagnosis due to current state of units inconsistencies. Customer declined further surface. Call complete

"Arrived on site to replace previously diagnosed control,control HV,LED control, pantry UI and User interface, replaced parts, powered on unit, all functions seem to be running good, compressor is running, advised customer to monitor and if issue still persists, call extended warranty, at this time job complete"

"Arrived on site to test unit for heating bottom drawer, tested unit found blowers are running properly, customer stated that item in the drawer are also getting extremely hot, removed drawer and found 1.5 inch gap along the back of cabinet causing hot air to heat unit item in drawer, advised customer that hot air blowing out at the bottom of unit is normal, customer contacted contractor and they will address this issue, at this time job complete"

"Arrived on site to test for water leak, tested unit found coming from failed heating element causing property damage images uploaded, replaced element, tested unit, unit now functioning as designed, left failed heating element with customer and advised them to call customer service, no leaks detected job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I removed and replaced the compressor and installed a UV dye drier and access valve. Vacuumed the system and pressures held. Installed 56g of R600a refrigerant and monitored the unit. Unit is beginning to cool as designed. Recommended that the customer allow the unit to cool for 48 hours before placing food items back into the unit. No water leaks observed during service, job completed."

"Arrived on site to test unit for F0E2 error, tested unit found that drain pump is not draining properly, removed front panel to access drain pump filter, found a sock blocking proper draining, removed sock tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site for a cooktop. Upon arrival customer stated that they did not find any physical cosmetic damage to front panel but had noticed that the front panel seem to be leaning lopsided with how the cooktop was mounted to the cabinet surface. Upon arrival confirmed issue and did find that front panel was not damn is the scratched but due to how the cooktop was installed it was leaning to the front right corner. found unit as off lvl. Instructed customer, they would need installation crew to rebalance front right side of cooktop in order to correct Visual warping of cooktop sagging in cutout. Call complete"

"Arrived outside and replaced all parts diagnosed by previous technician, after replacement confirmed microwave is working properly by heating a cup of water, job complete"

Arrived on site to test unit for door falling. Test unit and found broken left hinge. Replaced hinge test unit and unit test good job complete.

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.