We serviced a
JENN-AIR OVEN
Model JJW2430DB00
Near Austin, TX 78759
David S
Job Details: 11/28/2022
Arrived on site to install previous diagnose part. I gained access to the console and replaced it with new. I tested the console and found it working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Blanco, TX 78606
Andrew
Job Details: 11/28/2022
Arrived on site for unit not cooling properly no ice production. Customer stated unit would intermittently show PO on ui. Unit has never been pulled out. Pulled unit out and found p2-7(pink wire) defrost wire broken entering cabinet. Provided customer with SR#. Job complete. Sr#7735146820
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Austin, TX 78736
Scott
Job Details: 11/28/2022
"Arrived on site for fresh food section warmer then normal. Fran diagnostics and found evap fan not working . Replaced fan and all checked normal. No water leaks detected at time of service job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Georgetown, TX 78633
Gerry C
Job Details: 11/28/2022
"Arrived to inspect continuous ice production issue. I measured temperature and the FC showed -8?F, plenty cool for ice production. I heard the unit attempt to cycle and fill and the ice that was dropped was hollow and very wet, indicating a likely short-cycled ice production. The RC measured at 33? and was set to 42. I removed the water supply line and found a large amount of debris from the supply within the home. I flushed with approximately five gallons of water and found no more visible signs of debris. I noted the ice maker would short cycle after about 10 minutes repeatedly. I R/Rd the ice maker and tested. The CX requested the filter and I added it to the charge. I added a 6? offset increase to both the FC and RC chambers. No leaks observed during service."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS2
Near Horseshoe Bay, TX 78657
Lou
Job Details: 11/28/2022
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit turned off. Turned on and placed in diagnostics. Tested the unit and found the recirculating pump is bad. I removed and replaced the recirculating pump and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAB4
Near Buda, TX 78610
Leonardo
Job Details: 11/28/2022
Arrived on site to test unit for unit turning off on middle of cycle when unit was running. Test unit and found unit accidentally unplugged under sink thats why it stopped and didnt drain. Plugged unit in test unit and unit test good job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near The Hills, TX 78738
Luis
Job Details: 11/28/2022
"Arrived on site. Replaced compressor,evaporator,drier and recirculating pump,vacuumed system down unit kept vacuum recharged system to manufacture spec ran diagnostics weak water flow from valve,replaced valve,ran diagnostics all test passed good frost formation on evaporator plate. Sealed system parts covered by manufacture. used 1 W10897719 (Valve) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Temple, TX 76502
Jonathan M
Job Details: 11/28/2022
"Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the hub assembly and tested the unit. The unit began to work and operate as designed. Advised the customer that if any further issues persist, they would need a new gear case and transmission assembly and will be liable for the additional repair cost of they choose to continue repair
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SSDUDE01
Near San Marcos, TX 78666
Andrew
Job Details: 11/28/2022
Arrived on site and replaced all led modules per service pointer W11606409 using s-code S84638. Unit now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Lakeway, TX 78734
Luis
Job Details: 11/28/2022
"Arrived on site for no ice. Checked wires at door harness found no damage to wires,ran diagnostics thermistor test passed,bucket test passed,ran harvest test passed dumped ice,ran fill test passed icemaker filled with water. Found no issues with icemaker in diagnostic test.
We serviced a
GE REFRIGERATOR
Model GSE25HSHBHSS
Near Austin, TX 78731
Wesley
Job Details: 11/28/2022
Arrived onsite for refrigerator door popping open consistently. Found door needed adjustment and liner near hing had snapped causing a structural binding that tended to prevent the door from closing consistently. Adjusted level and lubricated the binding. Unit is now operating as designed and closing consistently.
We serviced a
ELECTROLUX DISHWASHER
Model FDB1050REM2
Near Austin, TX 78745
Scott
Job Details: 11/28/2022
Arrived on site for poor washing performance. Found weak wash motor and drain tube clogged with grease . wash motor and drain tube . also unit is not heating up and control is no longer available. No water leaks detected at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTSS01
Near Round Rock, TX 78681
Vincent
Job Details: 11/28/2022
"Arrived on site for refrigerator making noises. Inspected unit and work area. Tested unit and found a bad filter housing and a bad filter. Gained access to replace filter housing and replaced it. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Cottonwood Shores, TX 78657
Lou
Job Details: 11/28/2022
"Arrived on site to inspect dryer error codes. Upon further inspection, the customer advised that theyve had two other repair companies service the unit and could not repair the unit and advised that previous techs disassembled the unit. I placed the unit in diagnostics showing error code F9E2. I cleared the code and continued with testing and the unit operated as designed. I performed another diagnostics test and again the unit operated as designed. I tested the unit in a timed dry mode for 10 mins and the unit operated as designed. I tested one more time in diagnostics and timed dry mode and the unit continued to operate properly. I contacted techline and spoke to Andrew and advised of the compliant, prior service, and my findings. Andrew advised that the float switch might have been stuck, but if the unit is operating properly, not to replace any parts. Provided SR#7735140500. I advised the customer of my conversation with tech support and recommended that they dry a load and see what happens. Advised that if the unit fails again to contact our office and schedule service. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Georgetown, TX 78626
Gerry C
Job Details: 11/28/2022
"Arrived to inspect no cool. I found the unit not cooling and I pressurized to 140 psi and monitored. Seeing no change in 10 minutes, I lowered the pressure to 120 so I could monitor on both gauges accurately, for an additional 10 minutes. Seeing no change, I thoroughly swept the system from both directions with nitrogen and R/Rd the compressor and vacuumed to 340 microns. Holding vacuum for an additional 15 minutes, I charged with the MFG prescribed refrigerant charge and tested. The unit cooled as designed. No leaks observed during service. I contacted the MFG and advised of the 2nd compressor and findings. file#7735148787."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Cedar Creek, TX 78612
Matthew
Job Details: 11/28/2022
Arrived onsite for all burners on high and no adjustment. Upon arrival inspected unit. Made adjustment to all burners so that flame transitions from low to high. Burners are now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78757
Wesley
Job Details: 11/28/2022
Arrived onsite and replaced freezer door. Also found that an additional possible cause could be that 5e humidity control was not on and there was condensation collecting and dripping off of the mullion into the freezer door switch housing. Turned on humidity control. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Austin, TX 78702
Wesley
Job Details: 11/28/2022
"Arrived onsite for unit not operating, not responding to inputs. Found breaker off and found control lock engaged upon restoring power. Exited control lock and checked diagnostics for errors. No stored errors. Unit will begin cycle properly. Advised maintenance on findings. Door lock is engaging and disengaging as designed."
We serviced a
JENN-AIR MICROWAVE
Model JMV9196CS3
Near Austin, TX 78704
Wesley
Job Details: 11/28/2022
Arrived onsite and tested microwave for not heating properly. Preemptively secured interlocks due to evidence of normal loosening of the mounting screws. Tested mug with 2 cups of water and unit heated water sufficiently in the first minute boiled water within 3 minutes. Advised on findings and repair of the interlocks. All checks good. Unit is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC1
Near Buda, TX 78610
Andrey
Job Details: 11/28/2022
"Arrived on site to test unit for not operating properly, customer stated that cycles would end but clothes inside would be wet and covered in suds, system would tell her to do cleaning cycles back to back but still suds are present, tested unit found no error codes in system ran diagnostics cycle, all components are functioning properly, customer has a water softener causing excessive suds, showed customer how to adjust detergent dispenser settings, unit has a automatic dispenser that cant be removed so customer cant manually adjust detergent, advised customer to Dilute detergent 50/50 with water, run a clean cycle with vinegar and also a empty cycle to clear out all excessive soda buildup in tub, customer will call us back if no improvement, at this time job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Mustang Ridge, TX 78610
Andrey
Job Details: 11/28/2022
"Arrived on site to test unit for no heat, tested unit found breaker tripped, reset breaker checked all sensors and heat element, everything is running good, tested vent and found complete restriction, removed vent from unit and demonstrated to customer suction with vent off and on, advised customer to call back her vent cleaners, vent has a restriction and needs to be removed before using unit, provided customer with dryer vent wizard number, at this time job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Hutto, TX 78634
Cliff
Job Details: 11/28/2022
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Pflugerville, TX 78660
Cliff
Job Details: 11/28/2022
Arrived on site to diagnose a dishwasher that is not draining. Found plug in garbage disposal was not removed during installation. Removed plug and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED7000DW1
Near Pflugerville, TX 78660
Cliff
Job Details: 11/28/2022
Arrived on site to diagnose a dryer that is not drying properly. Found thermistor and himit t-stat malfunctioning and replaced both parts. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Round Rock, TX 78664
Cliff
Job Details: 11/28/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced front cover for freezer drawer and all is working properly at this time. Drawer wasn't in need of replacement. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hutto, TX 78634
Cliff
Job Details: 11/28/2022
Arrived on site to diagnose a dishwasher that is not draining. Found drain line not installed properly causing it to kink. Reinstalled line properly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Killeen, TX 76549
Tyler
Job Details: 11/28/2022
Arrived on site for washer not turning on. Upon arrival found no errors in diagnostics. Found unit had been stuck in flood mode due to small amount of debri in pressure trap. Cleared debri and tested u it. Found no leaks and washer functioning as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC2
Near Austin, TX 78747
Joe Z
Job Details: 11/28/2022
Arrived onsite for Vibrating and shaking The whole unit All the time. Upon arrival ran diagnostics and there are no saved error codes. Inspected suspension and is good. Ran components test and unit is spinning correctly during all spin speed test. Ran a drain and spin test with clothing correctly placed in basket unit . Found banging noise is from drain hose hitting the back panel of the unit.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Salado, TX 76571
Tyler
Job Details: 11/28/2022
Arrived on site to repair ice machine needing previously diagnosed system. Upon arrival reconfirmed issue and found leak in evaporator then remove dry air compressor in evaporator plate. Old vacuum after placing parts found the leaks and charge system with 5.5 ounces of refrigerant and found psi levels at 50 equalized. Found ice machine cooling is designed to inform customer to give unit 24 hours to fill been. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78747
Joe Z
Job Details: 11/28/2022
Arrived onsite for article caught between basket and wash plate. Removed wash-plate and was able to remove clothing. Inspected shaft and wash plate and are good. Job complete
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC0FS1
Near Austin, TX 78744
Joe Z
Job Details: 11/28/2022
Arrived onsite for SOUNDS LIKE FAN MAY BE RUBBING ON SOMETHING WHEN IT IS ON. Upon arrival test unit and fan blade is rubbing . Found vent hood housing screw was too long causing fan blade to touch. Adjusted screw. Test unit. Unit is now operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Austin, TX 78744
Joe Z
Job Details: 11/28/2022
"Arrived onsite for Dryer will not sense that the door is properly closed, and will not start.. upon arrival inspected unit and found fractured door switch. Replaced door switch and test unit. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Austin, TX 78744
Joe Z
Job Details: 11/28/2022
Arrived onsite for damaged cook top. Upon arrival inspected unit and found cooktop is warped/ bent and not staying securely mounted to range. Need to replace cooktop. Replaced cook top. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV04
Near Austin, TX 78744
Joe Z
Job Details: 11/28/2022
Arrived onsite to install previously ordered parts. Replaced door ice separator assembly. Test unit and and all components operate correctly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Temple, TX 76502
Tyler
Job Details: 11/28/2022
"Arrived on site for dishwasher not turning on. Upon arrival confirmed issue but found f4e3 in diagnostics. I then verified motor had stable 120v connection. Confirmed motor failure and replaced sump asm. Reassembled and tested unit, found no leaks and dishwasher functas designed. Call complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78744
Joe Z
Job Details: 11/28/2022
Arrived onsite to install previously ordered parts. Replaced outer glass assembly and name plate. Door is now correct. Job complete.
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Austin, TX 78759
Vincent
Job Details: 11/28/2022
"Arrived on site for oven, inspected unit and work area. CX complaint was smaller oven was not working. Tested unit and found it not responding. Called techline and while waiting for them to answer I found the problem it was the mode selector knob that was not actually selecting the appropriate mode. I spoke to Ed SR#7735147990 and informed him about my findings. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78750
Vincent
Job Details: 11/28/2022
Arrived on site for refrigerator with door swing problems. Inspected unit and work area. Inspected unit and found cam a bit work out and also found refrigerator not properly leveled. Replaced cam and leveled unit correctly. I explained this model is not spring loaded so they would have to hold the door for it not to swing open. Unit is operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78733
David S
Job Details: 11/28/2022
Arrived on site to install previous diagnose part. I gained access to the control UI. I replaced the UI. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8200YW2
Near Austin, TX 78746
David S
Job Details: 11/28/2022
Arrived on site for dryer not tumbling. I inspected the unit and work area. I found the belt slipped off the motor pulley. I reseated the belt and ensured it is in proper position. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Georgetown, TX 78633
Gerry C
Job Details: 11/28/2022
"KRMF706ESS05 Arrived to inspect vibration. I found the lower air dam for the condenser was vibrating on the lower unit pan. I corrected the placement issue and secured the panel. Further testing revealed the issue was resolved. The drain tube was starting to form gapping and I sealed and re-mounted. The chassis required squaring and after, the doors operated as designed. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Moody, TX 76557
Jonathan M
Job Details: 11/28/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, dryer, and coupler and charge the unit with 120 psi of nitrogen. Could not hear any leaks at the evaporator and found pressure holding. Vacuumed down the unit and found the unit held a vacuum at -31 psi for 15 minutes. Charge to the unit and found the unit cooling and operating as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Gatesville, TX 76528
Jonathan M
Job Details: 11/28/2022
"Arrived on site for a washing machine that is making excessive noise when in use. Inspected unit and work area. The customer advised that it sounds like the motor is shorting out when the unit is running and thought there would be an issue due to the excessive noise in the washer mix when in use. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit to an auto test and the customer advise the sound it was making when the unit was in agitation. Did explain to the customer that the sound that I was hearing was normal and not sound like a failed functional part. I called Whirlpool Techline and spoke to Butch SR# 7735145460. He had me run through a couple checks and all tests ran as designed. He advised that this is normal for these washers and to not make any repairs. He advised that the customer may contact customer service for further assistance but on the repair side, there was nothing else we can do. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Crawford, TX 76638
Jonathan M
Job Details: 11/28/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Did confirm that the customers model and serial ranges were within the service pointer and replace the heater. Tested the unit and the unit worked as designed with no leaks present. Call complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Uhland, TX 78640
Leonardo
Job Details: 11/28/2022
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good no leaks present job complete.
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JS3
Near Kyle, TX 78640
Leonardo
Job Details: 11/28/2022
Arrived on site to test unit for unit not heating correctly. Test unit and found black wire from power cord connected to white wire to unit. Removed the black wire and secured it to the black wire to unit test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78738
Leonardo
Job Details: 11/28/2022
Arrived on site to test unit for door falling. Test unit and found broken pads. Replaced pads test unit and unit test good job complete.
We serviced a
LG WASHER
Model WM3670HVA
Near Austin, TX 78704
Matthew
Job Details: 11/28/2022
Arrived onsite to replace door seal. Replaced seal and tested. Seal is seated properly and no leaks present at this time. Job complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR2021TFA
Near Wimberley, TX 78676
Andrew
Job Details: 11/28/2022
Arrived on site and replaced previously diagnosed icemaker assembly with inlet valve. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78750
David S
Job Details: 11/28/2022
"Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found standing water in the dishwasher. I gained access to the drain line and found it didnt have a high loop. I corrected the drain line and found the water supply turned off. I turned the water supply on and tested the unit. I found the valve working, the pump working and the unit heating. It is now working as designed p. Job complete."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Leander, TX 78645
Kimo
Job Details: 11/28/2022
Arrived onsite for a rang with a right rear burner that is not ingraining. Upon inspection I found this to be true I adjusted the burner and tested and found no change. I replace the burner head and tested the unit and found unit operating as designed. Job complete no gas leaks at this time
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Leander, TX 78641
Maurice R
Job Details: 11/28/2022
Arrived onsite for broken oven handle . Found the unit with the broken handle and replaced it.
We serviced a
JENN-AIR OVEN
Model JJW3830LL00
Near McGregor, TX 76657
Jonathan M
Job Details: 11/28/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the outer glass, middle glass, and clips and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Temple, TX 76504
Jonathan M
Job Details: 11/28/2022
Arrived on site for a refrigerator that is not dispensing ice intermittently. Inspected unit and work area. The customer advised that sometimes the ice gets stuck in the ice chute when they dispense cubed ice. Check the ice container and found all the cubes were proper sizes and there was no clumping going on in the ice container. Tested the unit five times and was able to dispense cubed ice as designed. I did not find any obstructions inside the ice shoot or the ice container causing the issue. I called Whirlpool Techline and spoke to Andrew SR# 7735137927. He advised that the issue would most likely be due to ice clumping in the ice container and that the reason why we cannot replicate it right now is because the ice is not clumped. Checked all door gaskets and found all door gasket sealing properly. He advised that this is a Yusen care issue and the consumer will need to dump the ice bin out once every week to two weeks and to make note for the repair. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Cedar Park, TX 78613
Paul
Job Details: 11/28/2022
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the main control and the RC evaporator cover. I mounted the thermistor with zip ties. I powered the refrigerator up and found it working as designed. Call complete. Technical Service Pointer #: W11376817A.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78732
Luis
Job Details: 11/28/2022
Arrived on site for defective leds removed defective leds installed updated led modules per service pointer all leds working as designed. Autho S84638
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78703
Wesley
Job Details: 11/28/2022
Arrived onsite and found failed capacitor causing failure to complete cycle. Replaced capacitor W11395618 with truck stock. All checks good. ; used 1 W11395618 (Capacitor) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Leander, TX 78641
Maurice R
Job Details: 11/28/2022
"Arrived onsite for oven not heating. On inspection found heating element wire coating was brittle and parts missing,replaced the element. Tested the bake valve by calling for gas and got 124vac, replaced the valve. Tested unit to 350?, unit is operating as designed. No gas leaks detected during service."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/28/2022
Arrived onsite for dishwasher lower arm broken. On inspection the arm came off and landed on the burner and melt the connection part of the arm. Replaced the spray arm and tested unit. No water leaks detected during service.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC6FS
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/28/2022
"Arrived onsite for light not working. On inspection the lights had a glow to them when in the on position put not on. Replaced the switch, and tested unit. Unit working as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Leander, TX 78645
Kimo
Job Details: 11/28/2022
Arrived onsite for refrigerator that seems to be getting warm in rc at time cx informed me that they had only episodes this twice and never again. Upon arrival I performed a temp test and found Rc at 28* set to 37*fc at 4* and falling . I tested the rc thermistor and found that is was good I then tested the rc Evap thermistor and found it good. Unit operating as designed at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Round Rock, TX 78681
Kimo
Job Details: 11/28/2022
Arrived onsite for ar Andover that is having Intermittent sparking issues. Upon arrival I tested the unit and found that the unit lit and it had good flames. Due to the Intermittent nature of the issue I replace the control and the module. And tested the unit and found unit operating as designed. Job complete no gas leaks at this time .
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Round Rock, TX 78681
Kimo
Job Details: 11/28/2022
"Arrived onsite for standing freezer that is making a loud noise. Upon inspection I found that the evap fan motor was incased in ice. I tested the heating element and found it good, I then checked the thermistor and found that it was showing out of range. I replace it and removed the ice from the fan and found that the fan was operating properly. And the airflow return to normal. Unit is now operating as designed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Round Rock, TX 78681
Kimo
Job Details: 11/28/2022
"Arrived onsite for a dryer that will dry one load and then when the cx puts another load in the unit would flash its drum light and it would not power on till it sits for a while. Upon inspection i checked for power at the wall and found good voltage, I then checked the terminal block and found that the was a loose connection there I corrected this and tested the unit ad found the unit operating as designed. I the tested the unit for airflow and found that it had poor airflow then contacted to the vent hose and good airflow when disconnected. I advised the cx to have the event checked to clear any developing clogs in the vent. Unit otherwise is operating as designed. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Round Rock, TX 78681
Paul
Job Details: 11/28/2022
Arrived onsite for a wall oven that trips the breaker when bake is turned on and broil was staying on prior to the last visit. I found the broil element burned off on one side and the element grounded to the chassis. I replaced the broil element and tested. I found the bake relay on the new control that was replaced on the previous visit not closing. I suspect it blew when it tripped the breaker on the previous visit. I replaced the control and tested. The oven is working as designed. Call complete.
We serviced a
KITCHENAID VENTHOOD
Model UVL6036JSS2
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/28/2022
Arrived onsite for vent light flickering. On inspection the light only flickers on low setting. Informed the CX that LED lights need to be dimmable LED lights to handle different voltages.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Round Rock, TX 78681
Vincent
Job Details: 11/28/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint was dryer not drying. Inspected unit and found the neutral and ground miss wired and found plug not fully inserted. Tested voltage and it was not receiving 240v, after fixing the plug I tested and unmet is now operating as designed. Advised CX to get vents cleaned out as well."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS0
Near Austin, TX 78748
Scott
Job Details: 11/28/2022
"Arrived on site , replaced heater element . Ran diagnostics per whirlpool specs. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Mustang Ridge, TX 78610
Scott
Job Details: 11/28/2022
"Arrived on site ,replaced bake igniter . Ran preheat several times . Unit is firing properly . No gas leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Kyle, TX 78640
Andrey
Job Details: 11/28/2022
"Arrived on site to test unit for lights not working, tested unit found loose wire on light socket, secured connection, tested unit unit now functioning properly job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Briarcliff, TX 78669
Leonardo
Job Details: 11/28/2022
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Cottonwood Shores, TX 78657
Lou
Job Details: 11/28/2022
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised the unit is leaking water form the freezer section. Opened the door and found a sheet of ice at the bottom. Pulled the unit out and inspected the drain tube and found insulation clogging the tube. Removed the debris and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW7232HC
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/28/2022
"Arrived onsite for for washer leaking. Talking with CX the washer had walked and pulled the drain hose off the back of the unit. On inspection found that the drain hose was connected correctly, fixed that issue. Found that the suspension was shot, replaced and recalibrated the unit. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near New Braunfels, TX 78132
Andrew
Job Details: 11/28/2022
Arrived on site and replaced previously diagnosed compressor and harness. System held vacuum and charged to specs. no signs of refrigerant leak. Frost pattern starting to develop on entire evap and no signs of restriction at the moment. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near San Marcos, TX 78666
Andrey
Job Details: 11/28/2022
"Arrived on site to test unit for no ice production, tested unit found ice maker has a full bin of ice, water is dispensing properly, customer stated that it has started to make ice last Friday and has been working properly, ran ice maker harvest and fill test and it passed, FC and RC thermistors passed, unit is running as designed, advised customer to monitor and if issue returns to call us back job complete"
We serviced a
WHIRLPOOL DRYER
Model WED7500VW2
Near Austin, TX 78702
Wesley
Job Details: 11/28/2022
Arrived onsite and verified blower motor seized and power to unit is correct. Advised customer on options ; ordrng 1 WP8182472 (Motor) and 1 WP8182538 (Blower wheel) and 1 W10843940 (Thermostat) and 1 WP8182528 (Heater)
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Buda, TX 78610
Andrey
Job Details: 11/28/2022
"Arrived on site to test unit for broken lid, tested unit found left side hinge has cracked the lid, need lid to fix issue, ordrng 1 W10817363 (Lid)"
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Round Rock, TX 78665
Cliff
Job Details: 11/28/2022
Arrived on site to diagnose a washer that is not responding to user input. Found ui malfunctioning and it will need to be replaced to complete repairs. ordrng 1 W11120178 (Console)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FMS01
Near The Hills, TX 78738
Luis
Job Details: 11/28/2022
"Arrived on site. Found broken water line under unit,inlet tube ordering water lines and union connections. ordrng 1 WX08X10015 (Water line) and 1 W11533506 (Tube water) and 1 WX08X10006 (Water line) and 1 WP4373559 (Fitting) and 1 WP2300868 (Fitting 5/16) and 1 WP2198677 (Fitting 1/4)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Austin, TX 78731
Luis
Job Details: 11/28/2022
"Arrived on site. Found loud noise from ice box fan,ran diagnostics thermistors reading 25 and -31 on freezer section,removed evaporator cover found evaporator incased in ice,ran defrost test heater not powering on diagnosed a defective harness. Found ripped gasket and and ice door tray ordering correct parts. ordrng 1 W11407678 (Ice box fan) and 1 W10858452 (Harness)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Pflugerville, TX 78660
Cliff
Job Details: 11/28/2022
Arrived on site to diagnose a washer that is not stopping spin. Found main control shorted and it will need to be replaced to complete repairs. ordrng 1 W11556725 (Control)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Smithville, TX 78957
Matthew
Job Details: 11/28/2022
Arrived onsite for dryer shutting off prematurely on timed and sensor dry settings. Upon arrival inspected unit. Selected time dry and after 5 min unit turned off. Passed start and immediately turned back on. This happened a couple times. Called tech line for assistance. Ran test to see if motor was overheating but tech explained that unit would not turn on immediately after. Recommended replacing start switch for possible defective contact cutting power to motor. Unit is heating. Tech provided SR#7735148917. Replace start switch. Tested unit and unit still shut off. Ordering motor and bringing door switch and timer. May need to contact techline again. ; ordrng 1 279827 (Motor) and 1 WP694089 (Wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDB01
Near Bastrop, TX 78602
Matthew
Job Details: 11/28/2022
"Arrived onsite for refrigerator not cooling. Ran pressure test and unit equalized at 48 psi. Running pressure jumped approximately 10 psi on low and high side to 60 psi. Called tech line for assistance. Tech Steve provided SR#7734410232. Compressor is failed, not pumping. Removed dryer and beads are dark in color with oil throughout. Tech recommended blowing with nitrogen, replacing dryer and failed compressor. Compressor not pumping. ; ordrng 1 Nitrogen (Nitrogen)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ESS00
Near Cedar Creek, TX 78612
Matthew
Job Details: 11/28/2022
Arrived onsite for burners popping and no adjustment on flame. Upon arrival inspected unit. Adjusted all burners so that flame transitions from low to high. Unit is on propane. Center burner is popping/whiffing when adjusted flame from low to high. Bringing orifice kit and center burner parts. Need to confirm correct conversion to propane. ; ordrng 1 W10639869 (Orf center) and 1 W10811599 (Flame spreader) and 1 W10819916 (Burner cap)
We serviced a
WHIRLPOOL DRYER
Model MED5630HW1
Near Dripping Springs, TX 78620
Andrey
Job Details: 11/28/2022
"Arrived on site to test unit for unresponsive console, tested unit found console control not responding to commands, did not find any loose connections, will need console to fix issue and after vent test needs to be preforming to determine if its the cause of failure, office to reschedule ; ordrng 1 W11384511 (Console) and 1 Venttester (Vent tester) and 1 W11388032 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Dripping Springs, TX 78620
Andrey
Job Details: 11/28/2022
"Arrived on site to test unit for doors popping open, tested unit found hinge mechanism was not installed properly preventing spring from pulling door closed, door shaft is not sturdy and is spinning out in hinge, ordering all parts for hinge replacement, office to reschedule ; ordrng 1 WPW10121046 (Left extension) and 1 WP2307857 (Right extension) and 2 W11218690 (Top door hinge)s and 2 WPW10485980 (Top hinge assembly)s and 2 WP2316859 (Bushings)s and 2 WP2006346 (Washer)s and 1 W11403572 (Door stop)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Cedar Park, TX 78613
Paul
Job Details: 11/28/2022
"Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the FC door slides, cleaned the bottom of the FC and tested the door. The door is working and closing as designed. I found the wrong door gasket in the call. The prescreened gasket was for the FC and the right RC door gasket needs to be replaced. Ordering W10830274 RC Door Gasket. RS for Mon 12/5.; ordrng 1 W10830274 (RC Door Gasket)"
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB04
Near Austin, TX 78727
Vincent
Job Details: 11/28/2022
"Arrived on site for freezer, inspected unit and work area. CX complaint was door not closing properly. CX had door delivered to them. I called techline and explained what was going on and spoke to Scott SR#7735148481. I will need to reorder the door. As the new door was damaged. C-NOTE make sure door is not damaged. Office to contact CX when part has arrived. ; ordrng 1 W11233211 (Door) and 2 WP2314293 (Thrimble)s"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Austin, TX 78759
Vincent
Job Details: 11/28/2022
Arrived on site for refrigerator. Inspected unit and work area. CX complaint is unit wont dispense ice. Tested unit and found it not dispensing any ice from chute. I gained access to to the auger motor to test voltage and found no voltage because it shorted the control from the motor being submerged in water. I will order the parts and Order autho. ordrng 1 W11450890 (Control)
We serviced a
WHIRLPOOL DRYER
Model MED8630HW2
Near Round Rock, TX 78665
Cliff
Job Details: 11/28/2022
Arrived on site to diagnose a dryer that is making unusual noise. Found rt side panel dented causing tub to rub on wall. Panel will need to be replaced to complete repairs. Return date set for 12/2.File# 7734843460; ordrng 1 W11233548 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78749
Scott
Job Details: 11/28/2022
"Arrived on site for cooling issues . Unit has been unplugged for awhile. Ran diagnostics. All fans working . Did find left fresh door hinge bent badly . Mullion is not making contact , can shine a light thru gap. Ordering hinge , cap and latch . No water leaks detected at time of service ; ordrng 1 W10248706 (Hinge) and 1 W10505294 (Door coupler) and 1 W10712952 (Door latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502EPA02
Near Johnson City, TX 78636
Andrew
Job Details: 11/28/2022
Arrived on site to replace previously diagnosed control per Techline. Par was a run without. Spoke with AM and he has the part. Spoke with DW and verified he has part.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Georgetown, TX 78628
Gerry C
Job Details: 11/28/2022
"Arrived to inspect non-operation. The unit was flashing F9E1 upon arrival. I found the correct resistance at the drain pump, but when measured from the control, it was an open load. The harness had failed at the junction for the drain pump at the lower tub area and I was able to make a temporary repair to remove the standing water. There is no enough available wire to ensure harness integrity and the lower harness will need to be replaced. No leaks observed during service. ; ordrng 1 W11643701 (Lower Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78749
Scott
Job Details: 11/28/2022
"Arrived on site for washer getting off balanced ,vibration and not finishing load . Found oil leaking from gear case . Ordering gearcase , cam , hub , belt ,wash plate if needed No water leaks detected at time of service. Call to set return ; ordrng 1 W11454734 (Gearcase) and 1 W10752283 (Wash plate) and 1 W10396887 (Hub) and 1 W10721967 (Cam) and 1 W10808317 (Belt)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA00
Near Horseshoe Bay, TX 78657
Lou
Job Details: 11/28/2022
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the bin empty and unit turned off. Turned the unit on and placed it in diagnostics. I found the cleaning light illuminated. Tested all the components and found the valve slowly dispensing water, the reservoir drain pump has failed, the evaporator is dirty and at the end of the test, I found the on/off light blinking showing the bin thermistor is out of range. I tested the thermistor and did find it out of range. I tested the cutter and found it getting 10.6VAC and 4.8ohms well within range. I tested the unit in a normal mode and found the unit is making a good slab of ice on the evaporator but due to the evaporator needing to be cleaned, the slab would not drop too the cutter. I am ordering the reservoir drain pump, bin thermistor and cleaning solution and will return with all prescreened parts. Scheduled return service for 12/07/22 at which time, the reservoir drain pump, bin thermistor and valve will need to be replaced. Recommended that the customer wait to clean the unit until after repairs have been made due to the reservoir drain pump failing. No water leaks observed during service.; ordrng 1 W11542868 (Reservoir drain pump) and 1 WPW10511923 (Bin thermistor) and 1 W11179302 (Cleaning solution)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78759
David S
Job Details: 11/28/2022
"Arrived on site for dishwasher not drying the dishes and the door falling. I inspected the unit and work area. I found fault code F7e1 no heat in diagnostics. I ran a diagnostics cycle and found the unit filling with water, and the wash motor coming on. I found the heating element coming on. I inspected the hinges and found the friction pads missing. I recommend the thermostat and friction pads be replaced. The office will reschedule when we have eta on the parts.; ordrng 1 WP661566 (Thermostat) and 2 WP8268961 (Friction pads)s"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Lago Vista, TX 78645
Kimo
Job Details: 11/28/2022
Arrived onsite for a malfunction cooktop. Upon arrival I found that no one was home i contacted the office and the office attempted to reach customer but was not successful. I waited 10mins and no one showed. I then tagged the door and moved on. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near Austin, TX 78703
Luis
Job Details: 11/28/2022
"Arrived on site for no cool. Compressor not running,power cycled unit compressor powered on ran for a few minutes then shut off,odd noise from compressor,ran diagnostics powered on compressor no heat from discharge tube,odd noise from compressor. Ordering a new compressor,control and fittings,unit had an aluminum heat exchanger will need lockrings. ; ordrng 1 W11370574 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 W11559685 (Tray) and 1 W11487480 (Control) and 1 Lockringkit (Lock ring kit) and 1 R600a (R600a) and 1 Aluminumcaptube (Aluminum cap tube)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704EBS1
Near Austin, TX 78748
Scott
Job Details: 11/28/2022
"Arrived on site for poor washing performance. 9-4,6-1,8-2,. Found element warpped and Wash motor isnt pushing any water to turn spray arms . Ordering sump and motor and heater element . No water leaks detected at time of service. Call to set return ; ordrng 1 W10673257 (Sump and motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near New Braunfels, TX 78130
Andrew
Job Details: 11/28/2022
Arrived on site to test unit for not completing wash cycles. Found failed run capacitor. Part was run without