"Arrived on site for E1 code and not filling. Upon arrival, inspected unit and is not secured to cabinet. test unit and confirmed no water. Found supply valve is off. Restored water and test unit. Unit is operating as designed. No leaks present. Cannot secure to cabinet . I do not have the install hardware . Job complete"

Solenoid to ice maker will buzz when ice maker calls for water. Checked water pressure and it was fine. Ice maker makes plenty of ice. Ordering water valve assembly. Cx wanted to be Rescheduled for next Friday and wont be available until then. ; ordrng 1 W11446814 (Inlet valve)

Arrived on site for washer buzzing when off. It's turns on after a cycle and customer has to unplug. Found f3e1. No other error codes. Verified pressure switch is closes. Drain pump and wiring is good. Replaced main control. Recalibrated and ran automatic test cycle. All components pass. Call complete. W11608056

"Arrived on site for a refrigerator with a defrost issue. On arrival confirmed issue and installed wpw10225581 bimetal, and w1036605. Found heater working is designed. The customer also stated that Una was having ice maker and water dispensing issues and I informed customer. They would need to notify the warranty before proceeding. Since it wasn't originally labeled on the first ticket. Found unit working as design call complete"

"Arrived on-site for door not closing right. Found the door was tweaked and will not close flush. I'm ordering W11633313 outer door, W10861521 seal, WPW10463967 inner door, 2 W11633119 hinges, and 8 WP488627 screws for return visit. Office will need to reschedule ; ordrng 1 W11633313 (Outer door) and 1 W10861521 (Seal) and 1 WPW10463967 (Inner door) and 8 WP488627 (Screw)s and 2 W11633119 (Hinge)s"

"Arrived on site for not making ice. Upon arrival, found Fc an RC temperature setting at coldest. Found ice in tray mold but Ice is clear with no white in center, ran temperature test and get 31 in Fc and 45 in RC. Spoke with tenant and they changed settings due to being too warm. Did find new food product in Fc not frozen. Need to order sealed system repair. Ordering compressor, uv drier and access valve. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 2hourweigh (2 hour weigh)"

Arrived on site for lid not locking. Upon arrival ran diagnostics and get error code F5-E4 lid not opened between cycles. Test unit and lid locks but motor only hums. Cycle goes from sensing to done. Found capacitor is out of capacitance . Need to replace capacitor. Replaced Capacitor using truck stock W11395618. Test unit and is operating as designed. No leaks present. Job complete

Arrived on site for washer always running. Unit was unplugged. Once I applied power the drain pump started even with unit empty. Vedified m/s. Per Service Pointer - W11766193 . I verified that wiring was good. Pumpmis good. Pressure hose clear. Replaced control board. Recalibrated and ran automatic test cycle. All components working. No leaks. Call complete. W11607637

Arrived on site for washer leaking. Customer says it only happens on large loads. Normal loads do not have water ran test and found valve pushes water out to fast. With large loads it pushes it over the tub. Replaced valve housing. Verified operarion. Call complete.

"Arrived on site to perform sealed system repair. When purging refrigerant found unit showed signs of internal restriction, refrigerant was sputtering out of cap tube. Ran nitrogen thru system at 200psi to clear lines. Replaced compressor, drier and access valve. Pulled extended vacuum as well. Charged per spec anc tested. Unit is functioning properly. Job complete"

Arrived on-site for missing parts. Customer said it was banging when spinning. Found the suspension was weak so I replaced it and calibrated the unit. Also ran in diagnostics. Unit is operating as designed. Used w10780045

"Arrived on site for refrigerator not making ice in the freezer. On arrival confirmed issue and upon further inspection.I found that the fill tube was clogged once unclogged the ice maker was leaking around ice motor side of unit. Im Ordering W11598790 fill tube, W11717180 ice maker, and rescheduled customer for 09-19-25; ordrng 1 W11598790 (Filltube) and 1 W11717180 (Ice maker)"

"Arrived on site for wall oven, showing f five e four, when lower oven was set 24 twenty five or higher. On arrival confirmed issue and upon further inspection found, the oven sensor is opening up once unit reaches temp. Causing an f three e one error code right before the f five e four. I'm ordering W11598120 sensor and rescheduled customer for 09-17-25; ordrng 1 W11598120 (Lower sensor)"

Arrived on site for dryer drum not turning. Confirmed motor is powering on but drum doesn't turn. Removed top panel. Found the belt was torn. Replaced belt. Verified operarion. Call complete. 341241; used 1 341241 (Belt) from stock

"Arrived on site for ice dispenser concerns. Per customer ice will get stuck in chute. Tested ice dispenser working,showed customer ice chute and ice cube size let customer know due to chute design some cubes can get stuck in chute and when dispensing and no ice comes out to stop and clear stuck ice."

Arrived onsite for unit tripping breaker. Tested unit and unit did trip. Restored power and put unit in test mode. Isolated components and unit individually never tripped breaker. Unit never exceeded 15amps and was on a 40amp gfci breaker. Ran unit again unter normal mode and did not trip. Customer was able to successfully use unit for over a year without issue until now. Spoke to PR. Recommended customer have breaker replaced and tripping is intermittent and no component is causing the trip. Customer will address the issue.

Arrived on-site for unit making noise. The unit made the noise when I put it in diagnostics. I explained that the noise part of normal operation. No parts used.

"Arrived on site to inspect dishwasher shutting down mid-cycle. Upon further inspection, I placed the unit in diagnostics showing error code FAE2 or F10E2-vent motor failure. I cleared the code and continued with testing, and when the vent was supposed to turn on during testing, it failed to do so. I advised the customer of my findings and am ordering the vent. At the customers request, I scheduled a return service for 09/23/25. RETURNING TECH TO REPLACE THE VENT AND MAIN CONTROL. Due to the customer going out of the country, I recommended they turn the power off to the unit. No water leaks were observed during service. ; ordrng 1 W11414073 (Vent)"

"Arrived on site for unit not making ice. Upon arrival, inspected wire harness on the lower hinge and found no issues. Proceeded to dispense water and found valve buzzing but no water dispensing. Ran ice maker fill test and same issue. Proceeded to remove filter and retested and now water is dispensing and water is filling to ice maker. Advised customer to replace filter. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived on site for customer complaint of unit not making enough ice. When I arrived, ice was frozen in mold and not dumping. I replaced ice maker, unit tested good. Part used w11759451"

"Arrived on site to replace the left front tubing and the right front tubing along with the orifice holders. Removed the old tubing and installed both new replacements. Inspected the connections and tested the unit for leaks; no leaks were found at this time. Reassembled and secured the unit back together properly. Tested operation by running all four burners each burner lit, held a steady flame, and is operating correctly. Unit is working as designed. Job complete."

"Arrived on site to install icemaker. Upon arrival found a separate service company is already working on the unit and installing the ice maker. No service provided, no fee collected, job complete."

Arrived on site to inspect dishwasher not powering on. Upon further inspection. I found there was no incoming voltage to the dishwasher. I found that the circuit breaker was tripped. I reset the circuit breaker. I placed the dishwasher into diagnostics and observed no error codes. I ran through a test cycle and found all components are operating as designed. I could find no indication that any components are faulty or caused the circuit breaker to trip. No water leaks observed during service.

"Arrived on site to test unit for not filling. Upon arrival customer stated cycles would not start. Verified concern by starting a normal cycle, basket did not begin to spin for sensing. Motor and clutch could be heard engaging but basket showed no movement. Basket spun freely by hand. Inspected lower components and found evidence of overloading; rotor had been rubbing against rotor shield, melting the plastic and seizing rotation. Freed rotor from seized position and reassembled. Tested operation, sensing sequence initiated correctly and unit advanced through cycle with all components engaging properly. Advised customer to maintain load sizes between 2040% of basket capacity to prevent recurrence. Unit is now operating as designed, no leaks detected, no parts installed, job complete."

"Arrived on site for customer complaint of unit not cooling properly, found temperature at 25 degrees in RC, I found issue with control and thermistor. I replaced control and thermistor, unit tested good. Parts used wpw10384183 and w11546690"

Cx stated that unit will stop on middle of cycle. 4an diagnostics and no fault codes. Cx also stated that if door is left slightly open it will slowly open all the way and it never had that issue before. Checked under unit and found rear legs not touching the floor and bottom of dishwasher was pushed in slightly this could cause door to pop open enough to disengage door lock and stop washer. Can also cause door to galloping. Lowered rear legs so they were resting on floor and unit is level. If issue persists recommend replacing door strike and latch.

"WED4950HW0 Arrived on site for a dryer taking to long to dry. On arrival client stated she ran the dryer twice on 70 minutes and clothes were still wet. Further inspection I found the outside vent was full of lint, not allowing the dryer to ventilate. I uploaded the photo.I removed all lint and hair, then tested product is working as its designed no parts used."

"Arrived on site to test unit for grinding noise. Upon arrival customer stated during spin cycle unit produces a high-pitched noise similar to a missed gear, and clothes wrap tightly around the agitator. Entered service diagnostics and ran automatic test cycle, no abnormal noises present during test. Retrieved fault history and found F7E5 (shifter fault) stored. Based on stored error and customer description, condition consistent with failed shifter function. Unit not shifting into spin during rinse, causing agitator to drive at spin torque and create noise and fabric wrap. Also suspect calibration was not performed after prior component replacement. Replaced shift actuator (W10913953) and performed calibration cycle successfully. Verified operation by running test cycle, all components engaged properly with no abnormal noise. Advised customer to capture video if condition reoccurs. Unit is now operating as designed, no leaks detected, job complete."

"Arrived on site to inspect unit for concerns of setting off carbon monoxide detectors. Customer/builder stated that the oven had been turned on for approximately 2 hours without the vent running, which caused the smoke/carbon monoxide detectors to go off. Removed the bottom bake cover to inspect burner operation. Observed the flame pattern and found it to be even and consistent with a steady blue flame all the way around, indicating proper combustion. Preheated the oven to 350?F and allowed it to run for approximately 1520 minutes. Unit cycled on and off normally as designed. No gas odors, leaks, or improper combustion detected during testing. Unit is operating as designed at this time. Job complete."

Arrived on site to install previously diagnosed and ordered part. I installed the DSI module and reassembled and tested the unit. It is now operating as designed. No gas leaks observed during service. W10860916

"Arrived on site for customer complaint of unit not buzzing at end of cycle. I ran a diagnostic test cycle, unit tested good, customer just used to a louder buzzer. This is working as designed."

Arrived on site to inspect cooktop with orange flames. Upon further inspection I found that the cooktop was operating as designed and change of color was due to excise moisture in the air. No gas leaks observed during service

Arrived on site and found model and serial number not to be correct. Instructed customer to contact their extended warranty to obtain a new dispatch with correct model and serial number. No parts installed. No water leaks observed during service.

"Arrived on site to replace previously diagnosed parts. I replaced control and harness, unit tested good. Parts used w11603810, w11652038"

Unit was off upon arrival. Checked breaker and itvwas tripped. Reset breaker. Removed ground wire from oven and ran broil and after about a minute the breaker tripped. Removed and replaced both elements to and retested oven. Ran oven up to 450 degrees and no issues. Reinstalled ground wire and retested ovento 450 and no issues.

"Arrived on site for customer complaint of error on control board. I found issue with control board, I replaced control, unit tested good. Part used w11764616"

"Arrived on site to test unit for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11608056) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

Arrived on-site to install ordered parts. I installed the igniter and tested the unit. Unit is operating as designed. Usedw11355922

Arrievd on site to inspect middle burner not operating properly. Upon further inspection I found that the middle burner flam was burning uneven on the lowest setting causing it to blow out if there was a breeze. I replaced the burner and tested and it was operating as designed . I called tech line 7742388139 W10811599. No gas leaks observed during service

"WTW5010LW1 Arrived on site for a washer getting stuck on drain cycle and shaking violently . On arrival I inspected the suspension they were great. I made sure it was balanced it was. I ran diagnostic no error codes. I tested on customer mode on quick wash it was working great until It started to drain and spin I heard the splutch making nosies. I inspected under the washer and found splutch was damaged and belt was lose ,actuator readings were off. Gearcase was in great shape. I replaced the splutch, belt, and the actuator,calibrated, then tested again on quick wash waited for cycle to finish product is working as its designed no water leaks visible from main water supply."

"WDF310PAAB0 Arrived on site for a dishwasher console falling and dishes coming out dirty. On arrival I verified the issue, console was falling off again. Ordering console and screws. I ran diagnostic no error codes dishwasher is working as its designed. I instructed client on rinsing dishes before loading dishwasher. I also let client know to run the hot water from the sink to help clean the dishes. Client took notes and was satisfied. Office to reschedule client for soonest availability. No water leaks visible from main water supply. ; ordrng 1 WPW10551671 (Console) and 6 WPW10348413 (Screws)s"

"Arrived on site to test unit for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11603810) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"WTW4957PW0 Arrived on site from previous visit to install parts. I installed control board w11608056,capacitor w11428524,actuator w11481722,water pump w10919003,wireharness w11665968,lid lock w11307244,and motor w11686050 . Then I calibrated after that I tested in test mode and in customer mode on quick wash. Waited for the whole cycle to finish. Product is working as its designed no water leaks visible from main water supply. Calling whirlpool safety Sr #7742229111"

"Arrived onsite for unit tripping breaker. Found now home, vacant and unit has not run. Performed Rework S941ef and ran burnoff at 500 degrees for 2hrs. Not one onsite for signature. Did speak to builder over phone and let him know. Job complete"

Verified drain pump running continuously and pressure fault. Removed and replaced control board. Ran calibration and auto test. Washer is working as intended

"Arrived on site for shakes slot, makes noise during spin. Upon arrival ,customer also states that only certain cycles operate . Ran diagnostics and get error Code F8-E1 long fill. Ran manual test and found hot valve is not operating. Found hot supply is off. Turned hot supply on and test now passed . Test suspension and is ok. Ran a normal cycle and unit is operating as designed. No leaks present. Job complete"

"Arrived on site to install previously ordered part. During installation, found the control is incorrect. Researched part and wrong part was sent. Ordering correct control office to reschedule ; ordrng 1 W11613566 (Control)"

"l, evap fan motorRigo morales 7372622365.Intermittent power issue with evaporator fan motor in freezer section, fan seems to be getting hot as well so will need new evap fan motor and control, customer approved he is available for Wednesday the 17th.; ordrng 1 WP2315549 (Evap motor) and 1 W11546690 (Comtrol4)"

"Arrived on site to inspect oven door for front glass hanging loose. Upon inspection, found the bottom retaining clips had come loose from the glass, causing the outer glass panel to shift and not sit securely. Removed the oven door from the unit to gain proper access to the bottom of the door assembly. Realigned and resecured the bottom clips to the glass, ensuring the panel was properly seated and stable. Reinstalled the door onto the unit and tested for proper function. The glass is now secure, the door opens and closes smoothly, and unit is operating as designed. Job complete."

"Arrived on site to inspect wall oven temps. Upon further inspection, the customer advised that they have to recalibrate the ovens due to food items burning and getting overcooked. The customer also advised that they had the unit connected to Wi-Fi via the Whirlpool app on their phone but kept losing the connection and then just wouldn't connect at all, so they deleted the app. I placed the unit in diagnostics showing error code F6E0-UI lost communication with the ACU. Cleared the code, and using my multimeter, I placed my thermal coupler in the middle of the center rack and tested on Bake at 350 degrees. My preheat temp was 381 degrees. My next five readings were 415, 383, 406, 367, 405 for an average temp of 396 degrees. I found the unit temps would never go below 367 degrees. Due to the control panel not connecting to Wi-Fi and the too high of temps, I am ordering the control panel and sensors. I will return with all prescreened parts. ; ordrng 1 W11428581 (Control panel) and 2 W10859573 (Sensor)s"

"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. The customer advised that the unit will make one or two slabs of ice and then will stop producing. She advised that she can turn the machine off and back on and that it will make another two batches, but then quit. I tested the ice machine and found very little water fly going inside of the reservoir. I removed the filter and found no difference in water pressure. I went to turn off the water supply but found the ice machine was. It's very uniquely installed and could not be removed. The customer was able to have her sprinkler installers turn off the main water supply. I replaced the inlet valve and tested the unit once water was restored. I found the unit began to work and operate as designed with no leaks present during operation. Call complete. W10897719."

"Arrived on site to inspect washer drain pump on constantly. Upon further inspection, I found the unit unplugged and plugged it in. While attempting to place the unit in diagnostics, the drain pump turned on without activation. I checked for error codes and found F3E1-pressure sensor fault. Following the service pointer W11766193, I removed and replaced the main control and calibrated the unit. Tested in diagnostics and the unit it is operating as designed. No water leaks observed during service, job completed. W11608056"

"Arrived on site to diagnose oven with locked door. On arrival confirmed oven door was locked and would not unlock. Customer said this had happened during a regular bake. I power cycled the unit and checked diagnostics. Found no errors present. After checking relays and exiting diagnostic mode, the latch reset. I ran 2 preheats and it did not latch again. Found nothing wrong with the latch or latch wiring. Customer will follow up if this happens again, and we can replace the control. Call completed."

"Arrived onsite for previously diagnosed parts. Customer stated it was only one burner having the issue and it's due to a broken burner head. Previous tech ordered other parts in case the others needed replacement. I replaced the one broken head and the igniter to it. I also added 5x new screws to the burner head to ensure it wasn't damaged. I tested the unit and it now ignites as designed and flames are as designed. No leaks. Call complete. Installed 1x WP3403M075-10 BURNER HEAD, 1X 74004053 IGNITER, AND 5X WP59002061 SCREWS."

"Arrived on site for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11603810 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed."

Arrived on site to follow up on washer not starting. Retested and heard buzzing on the bottom end coming from weak capacitor. Replaced capacitor and retested. Verified unit working as designed. No water leaks found. Parts used - W11395618.

"Arrived on site to diagnose refrigerator not cooling. Resident described issue as items spoiling and a lack of cooling after a large grocery shopping trip. Maintenance had said the unit was jam packed and likely not circulating air as a result. I inspected the unit with it partially loaded and found 3 degrees in freezer, 36 in the RC and a bin full of ice. Unit itself appears to be working as designed. I told the resident they must allow for airflow or they will not properly cool. No failures found, unit working as designed."

"Arrived on site to diagnose dryer not starting or running. Tested unit and found no response. Checked voltages and found no voltage present. Found breaker had tripped. Customer recently had new breaker box installed with updated breakers (GFCI). Reset breaker and ran unit. Found no issues with voltage, unit working as designed. This means the unit experienced nuisance tripping, since this only happened since GFCI installed. No repair needed. Call completed."

"Arrived on site to diagnose refrigerator with low ice production. On arrival customer pointed out the bigger issue is almost no water flowing. I removed the filter and ran the dispenser and found the flow went back to normal. The ice bin was about half full, but was continuing to make ice. Due to the lack of water flow, cubes are smaller and may have been stuck in the bail arm. Advised to replace filter and production should resume to normal. No parts needed. Repair completed."

"Arrived on site at apartment B2 for not cooling in RC . Upon arrival, unit is running. Items in Fc are frozen, temperatures in RC are warm. Compressor, condenser fan and evaporator fan are all operating. Removed evaporator cover for inspection of evaporator. Only getting a partial frost pattern. Need to order a r600 sealed system repair. During disassembly the styrofoam portion of air tower crumbled and needs replacing. Ordering air tower, compressor, access valve and uv drier. Office to reschedule ; ordrng 1 W11126274 (Air tower) and 1 W11580057 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 2hourweigh (2 hour weigh)"

"Arrived on site to diagnose washer banging when spinning. Examined unit and found suspension has failed, resulting in an excessively bouncy tub assembly. Customer also mentioned black foam under the unit. I checked under the unit and found the shield had a hole rubbed into it from the cam, and will need to be replaced along with the belt and splutch. Unit is sitting on a leak pan with ridges, which are likely contributing to the shield getting squashed. On return visit we need to replace suspension, splutch, belt and shield, as well as increase the lift. Return visit set for 9/18. Customer not on site to sign ticket when I left. ; ordrng 1 W11409708 (Shield) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam)"

Arrived onsite for display issues. I found the unit to show the washer in filling cycle when spinning. Checked vdc to the control and found 12vdc. Ui panel has failed. I replaced the ui panel and unit now operates as designed. Call complete. No leaks. Installed W11478525 PANL UI.

Arrived onsite for unit leaking. Customer stated it was around the rear back panel. I pulled the panel off and ran a drain and found the rear internal drain line to have a hole in it causing the water to leak out during drain. Will need to order W11553446 internal drain hose for repair. RS for 09-19-25. Customer is only available on Fridays. No parts installed.; ordrng 1 W11553446 (Internal drain hose)

Arrived onsite for refrigerator not cooling. Customer syayed the bottom of the freezer is working but the top of the freezer and Rc section are not cooling well. I found that when the door switch is closed the fan is not running. I verified correct voltage coming to the fan indicating a failed motor. I replaced the motor and now the fan is running and will circulate cold air. I advised the customer to give the unit a day before buying product to ensure it is now cooling properly. Only issue found was the fan. Call complete. No leaks. Installed WP2315549 EVAP FAN.

Arrived on site for unit not dispensing water. Inspected unit found water at dispenser barely dispensing. Removed folter and tested had good water flow after removing filter. Property will need to replace water filter. No leaks present at this time job completed.

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace WP695737 inner door, WP279368 adhesive and W10906683 door seal. Tested unit and now unit is functioning as designed"

Arrived on site on site for dryer not turning . Found belt had slipped off pulley . Reset belt on motor . Unit is now tumbling and heating . No lint build up. Maintenance not on hand to sign ticket. Job complete

Arrived on site for unit not washing. Inspected unit found f4 e3 and f7 e1 error code stored wash motor failure and no heat. Unit will need new sump and motor. Replaced sump and motor and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for unit not spinning. Ran diagnostics checked for error codes none stored at this time. Spoke with customer machine is new to customer and so are the new ways of loading and using newer model machines. Ran test cycle unit functioning properly and as designed to. Showed customer how to properly load and operate unit. No leaks present at this time job completed

Arrived on site to repair previously diagnosed issue replace high voltage harness. Replaced harness unit is functioning properly and as designed to. Job completed no one on sight for signature

Arrived on site for range tripping breaker. On arrival confirmed issue and verified voltage(photos in sd). Replaced w11182108 w10856603 w11707168 control. Tested unit and found oven working as designed call complete

"Arrived on site for unit flashing F8E4 leak error code. Upon arrival, confirmed water in the drip pan. Removed outer door to inspect for leaks. Ran diagnostics with detergent pod in the machine and found no leaks. Noticed customer is using rinse aid. Ran consumer cycle and found no leaks. Informed customer if using a pod with rinse already in it, that is a double dosage to cause over suds. Customer agreed. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

Arrived on site for a washing machine that is leaking and wont stop spinning. Inspected unit and work area. The customer advised that the machine would not stop spining and tripped the breaker. He then advised that when he lifted up the washer to check the motor that he found a gray milky liquid underneath the machine. He advised that he thought he figured out the spinning continuous issue and showed me the control board he replaced. He stated he bought it off the Whirlpool website to try and fix it faster than we could get out here but could not figure out the leak issue. I ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and the unit ran as designed. I checked underneath the washer and found the leak coming from the capacitor. I called the Whirlpool safety team and spoke to Sherelle SR# 7742350201. She advised that she noted the file and to go ahead and replace the capacitor. I replaced the capacitor and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete. W11395618.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the cam, and it's empty to test the unit. I still found the switch assembly not engaging properly. I replaced the motor assembly and tested the unit. The unit began to work and operate as designed. Call complete. W11187331 and WPW10681777."

"Arrived on site for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11603810 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived on site to inspect washer drain pump not turning off. Upon further inspection, I placed the unit in diagnostics showing error code F3E1-pressure sensor fault. Following Service Pointer W11766193, I removed and replaced the main control and calibrated the unit. Tested in diagnostics, and the unit is operating as designed. No water leaks observed during service, job completed. W11607637"

Arrived on site for console in lock mode . Replaced console and went to install door back on when outer glasss shattered. Notified PR and MS of what happened advised me to clean glass and order new door. Ordering new glass door office to reschedule ; ordrng 1 W11654062 (Glass door) and 1 WPLW11178521 (Name plate)

Found upper rack adjuster tab for wheels broken. Removed and replaced rack adjuster. Found vent leaking and inner door corroded. Ordering inner door and vent assembly ; ordrng 1 W11174980 (Inner door) and 1 WPW10469574 (Vent asse)

Verified panel was locked. Tried resetting control and powering off and then back on. Could not get control to unlock. Removed and replaced control console. Tested all functions and oven is working properly

"Arrived on site to inspect dishwasher door, not closing. Upon further inspection, I tested the door functions and found that when closing the door, the upper right corner is rubbing on the tub. I placed the unit in diagnostics, showing no error codes and tested. While testing, I gained access to the leveling feet and adjusted the right foot, and retested the door functions, and the door is now closing more smoothly. The unit completed testing and is operating as designed. The customer provided a clear glass cup that had white stains on it. I found the customer has a water softener system, so I checked the rinse aid settings. I found the setting too high and adjusted it to A1. I demonstrated to the customer how to adjust the settings just in case the lowest setting is too low. Unit is operating as designed, and no water leaks observed during service, job completed."

"Arrived on site for customer complaint of unit shocking them. I tested polarity, polarity tested good, I was unable to duplicate customers complaint. More than likely it was some static electricity. Called safety with my findings. SR# 7742355950 builder not on site to sign"

"Arrived on site to replace previously diagnosed control, replaced control and tested unit is now running as designed no leaks detected job complete installed W11603810"

"Arrived on site to replace previously diagnosed parts. Replaced ice container (W11185686) and installed new valve. When restoring water supply, observed immediate leak at valve connection. Inspection confirmed filter head water line has visible scratches allowing water bypass and continued leakage. Reinstalled original valve for testing and leak condition persisted. Unit will require replacement of filter head water line and valve assembly to restore proper operation. Customer unavailable for signature. Ordering required parts and rescheduled return visit for 9/16.; ordrng 1 W11346622 (Filter head/ reservoir)"

"Arrived on site to replace previously diagnosed parts. Replaced both controls (W11448962) x2, harness (W11216673), lower blower motor (W11248652), and console (W11449303). Restored power and initiated bake cycles in both ovens. Upper oven reached set temperature with no issues. Lower oven failed to energize elements. Voltage checks confirmed 120V to ground on one leg but 0V across both legs, indicating loss of L2. Inspected all harness connections and control terminations, all secured with no visible defects. Tested lower oven TOD and found reading open. Unit requires replacement of TOD to restore lower oven operation. Ordering required part and rescheduled return for 09/16; ordrng 1 WP4449751 (TOD)"

Arrived on site to replace the oven door vent. Removed the damaged vent and installed the new replacement part. Secured the vent properly and ensured all screws and fittings were tightened. Tested the oven to verify proper airflow and functionality. Unit is operating as designed with no issues found. Job complete.; O-emld tckt

"Arrived on site to diagnose unit for intermittent issues with not starting, timer not advancing, and no heat during operation. Performed diagnostic testing and confirmed that the timer was not functioning properly, preventing the unit from starting consistently and engaging the heating cycle. Replaced the faulty timer with a new manufacturer-approved part. Retested the unit, verified that it powers on immediately, timer advances as designed, and heating function is working properly. Unit is operating as intended. Job complete."

"Arrived on site replaced gearcase and agitator. Ran calibration and diagnostics test wash. All checked normal. No water leaks detected at time of service. Parts used W11550891, W11449840. . Job complete"

"Arrived on site to diagnose dishwasher not drying properly. Ran diagnostics and verified no error codes were stored in the control. Tested the heating element and confirmed it is functioning correctly. Upon inspection, found that the customer was not using rinse aid (Jet Dry), which is required for proper drying performance. Instructed customer on how to fill the rinse aid dispenser and explained that it may take 1015 wash cycles for the rinse aid to fully coat the tub and improve drying results. Advised customer that using rinse aid consistently will significantly enhance drying performance. Unit is operating as designed. Job complete."

"Arrived on site to inspect oven not cooling evenly and burning food always on the right back side. Upon further inspection, the customer informed me that they had consistent over cooking in the right back side. I checked tested the oven at 350 and used a thermocouple to measure temperatures. In the middle of the oven the average cycling temperature was 351 degrees. I then tested the temperature at the exact spot at which the customer was having the issue and measured 357 degrees average. I called techline to document and to report my findings. I informed techline that I could not find a reason why the food keeps burning and why there is a higher temperature at that area. I explained that the customer is getting consistent burning there and maybe there is a possible defect in the lining. I sent the photos of the results that the customer has been getting. I explained that the customer is using the correct bakeware and correct rack and that they are even giving it extra time to preheat. I also explained that they are getting undercooking when using convection. Techline advised the customer to call customer care. SR 7742375486"

"Arrived on site for no power to otr microwave. Outlet is getting power and correct polarity. Installed mini breaker . Unit is now tripping breaker with door open or closed . Found a switch on lower and upper interlocks has failed . Replaced both interlocks and 20 amp fuse .W11707984,W11551558,W11551761. Unit is now powering up and heating per WP specs. Maintenance is not on hand to sign ticket. Job complete"

Arrived onsite for unit tripping breaker. I replaced both elements and ran unit on broil for 2 minutes. No tripping occurred. I ran the unit on bake to 500 and let it get to temp. Unit reached temp and no tripping occurred. I could not leave the unit running as it is vacant and customer not present. Call complete. Installed W10856603 BROIL ELEMENT AND W11182108 ELMNT-BAKE. Customer not onsite for signature.

"Arrived onsite for complaints of not drying well. Went to testing connections and running diagnostics. Connections secure. Heater element ohms at 13ohms room temp. Amp clamped the heater wiring and observed 6-7 amps during diagnostics cycle heater activation. Advised customer on findings and on best use and care principles for performance. No parts. Called techline to document findings. Spoke with Austin, SR#7742375117"

"Arrived on site to inspect the washer, not filling and not spinning. Upon further inspection, I placed the unit in diagnostics showing no error codes and manually tested the agitate and spin modes. I found the unit agitating as designed and spinning in a low spin. When I tested in high-speed spin, the unit failed to gain RPMs. I tilted the unit back and gained access to the clutch and slider, and found a scratch of groove in the clutch and some scratches on the slider. I removed and replaced the clutch and slider and calibrated the unit. Retested in diagnostics and the unit operated as designed. I manually tested the high-speed spin function, and the unit continued to operate as designed. No water leaks observed during service, job completed. W10734521, W10754448"

"Arrived on site to inspect washer continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11603810"

"Arrived on site to inspect refrigerator ice dispenser not dispensing. Upon further inspection, the customer provided a video of them attempting to get ice and only little slivers of ice came out of the dispenser and when they opened the FC door, they found the ice chute full of ice. I opened the FC door and found the ice chute full of ice again (photo). I removed the ice and tested the dispenser, and after several tests, a cube of ice got wedged in between the ice door and its housing (photo). Also found that due to the ice clumping in the chute, the ice is beginning to leak and drip down to the tray and overflow the tray and flow down the front of the FC door causing water streaks to form. I contacted techline and spoke to Jonathan and advised of the history, complaint, and my findings today. Jonathan advised that if I could not duplicate the issue, then no repairs could be made. I expressed my concerns that the customer provided a video. Jonathan believes the ice container needs to be cleaned to keep the ice from forming clumps and dropping down into the ice chute, and clogging it up. Jonathan recommended having the customer contact customer service to discuss replacement of the FC door since the damage is cosmetic. Jonathan advised that all info documented today would go on the previous SR#7742124495. I advised my customer and the property manager of my conversation with techline and provided them with the SR number and recommended they contact customer service to discuss a resolution. Before I left, I removed the ice container and inspected it, and found a small piece of the bin broken. I replaced it with the container that was prescreened for today's service. No water leaks were observed at the end of service, job completed. WPW10558423"

"Arrived on site to inspect washer noises and getting off balanced. Upon further inspection, I placed the unit in diagnostics, showing no error codes and tested. While the valve was testing, I found the unit is not getting enough water, which would explain why the unit is getting off balanced. Once the unit had finished with testing, I tilted the unit back and inspected underneath the unit to find belt shavings in the pulley shield. I removed the belt and pulley to find gearcase oil on the cam assembly and underside of the pulley (photos). When I reassembled the parts and placed the belt back on, I found the belt stretched, which is possibly what is making the screeching noises. I advised the customer of my findings and am ordering the valve and will return with all prescreened parts. RETURNING TECH TO REPLACE THE GEARCASE, CAM, BELT, AND VALVE. No water leaks were observed during service and return service scheduled for 09/16/25.; ordrng 1 W11038689 (Valve)"

"Arrived on site to test unit for not operating properly. Customer stated cycle begins sensing, then after 510 minutes ends and displays done. Verified issue; during sensing only the agitator engaged while basket did not. Entered service mode and found stored F7E5 (shifter failure) error code. Accessed bottom end components and tested voltage at clutch connector, measured 120V present, confirming clutch failure. Replaced clutch (W10754448) and slider (W10734521) as precautionary. Performed calibration cycle in service mode, cycle completed successfully. Initiated normal cycle, unit sensed and filled as designed. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to diagnose microwave that had a control panel that looked melted. On arrival found the right side of the microwave was melted / burned. Customer had said they had some oil cooking that caught fire, and the resulting flame had melted / caught fire on the control panel. Called safety with findings, 7742362057. Microwave is far too badly damaged for repair. Customer advised they would need to replace the unit since its not fixable and not the source of the damage. Call completed."

Arrived on-site for filter light not turning off. I checked the water flow with the filter inn and out. Flow was good. I showed the customer how to reset the light. No parts used.

Verified that ice machine was not turning on. Disconnected drain pump and plugged in power cord and unit came on. Plugged drain pump back in but would not drain. Removed drain hose from sink and found tape plugged drain tee. Removed tape and reinstalled drain hose. Plugged power cord back into drain pump and unit powered up and drained fine. Advised cx not to use tape to make connection tighter. Advised cx to cut the drain hose end back to make connection tighter. Ice maker is working as intended