"Arrived on site for refrigerator not dispensing water correctly. Upon arrival confirmed issue issue and found cause of failure was due to seal,inf issue between filter housing. I installed required part. Reassembled and tested dispenser and found no failures or leaks. Call complete"

Arrived onsite and found unit operating with vibrations due to major lint build up in the blower wheel. Advised customer that cleaning the lint out could solve noise issue. Cleaned blower wheel housing and surrounding components. All checks good. Reassembled and tested. Advised customer on repair.

Arrived onsite for dryer not heating. Customer had voltage issues fixed. Ran checks and found cuttoff failed. Replaced cutoff and tested. Unit is now functioning properly. Noticed the vent duct is excessively long. kinks and air flow restriction. Also recommended having external ventilation. Unit is functioning properly. Job complete

"Arrived on site for refrigerator, inspected unit and work area. customer compliant was LED modules in RC where out replaced them all with service pointer S84638 . Installed parts and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

Arrived onsite for washer not spinning clothes out completely. Upon arrival inspected unit. Found unit still completing cycle. Found wet clothes at the end of the cycle more than likely being caused by excessive detergent at times or overloading. Customer will monitor

Arrived on site to install previously diagnosed parts. Installed control and tested. Unit is now operating as designed. No gas leaks observed during service. Job completed.

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that the unit is leaking water from underneath and its coming out from the front. I placed the unit in diagnostics showing error code F3E2-water temp fault. I cleared the error code and removed the console to access the inlet valve and found the valve leaking at the sensor. Continued with testing and when the water began to dispense, I found water leaking from the sensor seal. I removed and replaced the valve and calibrated the unit. Tested in diagnostics and the unit is operating as designed with no further leaks. No water leaks observed at the end of service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the main control and UI control and set the personality on the UI. Tested the unit and it is operating as designed. No water leaks observed during service, job completed. Customer unavailable to sign for ticket"

Arrived onsite for water level error. Customer stated unit was leaving detergent stains on clothes and wasnt sure unit was receiving adequate water. Upon arrival inspected unit. Found no error codes pertaining to water inlet issues. Ran auto test and all passed. Asked customer to run a normal load. Found that customer is not utilizing detergent dispenser properly. Customer is using power detergent in the tray. Recommended customer switch to HE liquid detergent and see if issues still are present. Water level ar deep fill are adequate. Job complete

"Arrived on site to inspect microwave open/close door error. Upon further inspection, I tested the unit and when I closed the door and pressed start, the unit failed to turn on and the display show the error code I removed and replaced the upper and lower interlock with switches and retested and unit is operating as designed. Job completed."

Arrived onsite ice maker not getting water. Upon arrival inspected unit. Found ice maker failed and was not calling for water. Replaced ice maker and tested unit is now harvesting and calling for water. Customer to allow 12-24 hrs for ice to produce. Job complete

"Arrived on site to inspect microwave with a fire inside. Upon further inspection, the customer opened the unit door and said fire came out of the side. I found a burn mark on the right side just above the wave guide cover (photo). the magnetron is damaged and has damaged the wave guide.I recommended that the customer not use the unit and have it replaced. Job completed."

"Arrived on site to replace previously diagnosed control, replaced control tested unit, unit is now running as designed, heater is now engaging, no leaks detected job complete"

"Arrived on site and inspected washer and found saved error code F6E3, showed customer tech sheet, control board and control panel would need to be replaced at the same time.

"Arrived on site to test unit for not washing properly, tested unit found wash motor engaging but not spraying water

Arrived onsite for a oven microwave combo that the microwave will not heat. The model and serial number tag has been partially removed. I tested the unit and found the magnetron humming loudly. The unit has a high voltage system issue. I got with the other members of the service team and there is no way to narrow this unit down to the exact model because there are multiple engineering codes. I had advised the customer if we could not narrow down the model then to call GE directly and see if the unit was ever registered under the address or see if they could send a GE tech out to verify what the model of the unit is. Call complete.

Arrived onsite for a dryer making a loud squealing noise at random times. I couldnt duplicate the noise but I disassembled the unit and found the idler puller almost locked up. I replaced the idler bracket and vacuumed out the chassis. The dryer is working as designed. Call complete.

"Arrived onsite for oven too cold. Upon arrival Test unit by preheating oven to 350. Average temperature with thermocouple is 339. Check oven settings and is set at zero degrees. Changed setting to +10degrees. Test unit again and average temperature is 352, within spec. Job complete"

"Arrived on site to test unit for no power. Found external drain pump not sending power to unit. Replaced pump, unit now working as designed. No leaks detected.

"Arrived on site to test unit for no power, tested unit found tripped breaker, reset breaker, now unit has power, inspected terminal connections and wiring harness, did not find and loose connections or shorted wires, powered oven and all burners unit is running as designed , customer stated that they been having issues with electrical box, advised customer if it happens again, inspect breaker, at this time job complete"

"Arrived on site to test unit for no power, tested unit found failed control board

"Arrived onsite for no cooling. Upon arrival Compressor is running but there is zero frost on evaporator. Found pantry drawer harness unplugged and hanging beneath drawer. Will need sealed system repair, compressor, access valve, UV drier, evaporator drain pan, Pantry harness, pantry UI. Freezer led is out. Need to order and replace #2 Power supply control, #27 led power supply , #5 control board , #40 side adapter harness, #19 evaporator drip drain pan. #2 door UI. Freezer led covered under S191AQ, and sealed system will be covered by whirlpool.

Arrived onsite for PUSH START BUTTON WILL NOT ALWAYS WORK AND START A CYCLE . Upon arrival inspected unit and found start button off of console. Saw sensing button stuck flashing. Held the start button down to reset control. Control reset and am able to get into diagnostics. On diagnostics ran manual cycle and all components operate correctly. Ran automatic cycle and unit operates correctly. Test unit by running a normal cycle and unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site for a defective led module,replaced all led modules with updated led modules all leds working as designed.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker timing shorted and replaced icemaker. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to test unit for not draining, tested unit found failed drain pump, replaced pump, tested unit unit is now functioning properly, no leaks detected job complete"

Arrived on site to diagnose a microwave with surface light not working. Found failed light bulb and installed new bulb. Customer payed for new bulb and all is working properly at this time.

"Arrived on site. Installed new freezer door,remolded door seal checked door seal good. Powered unit on led issues,informed customer updated led modules fall out of manufacture repair and customer can contact whirlpool.

"Arrived on site to install previously diagnosed parts. Installed new UI and control and tested unit is now operating as designed.

"I wrote on site for built-in refrigerator, inspected unit and work area. Customers complaint was all LEDs inside refrigerator were out. There is a service pointer to replace all 12 modules with new ones. S-code S84638 covers the cost of 12 replacement lights. Order 4 kits per unit. Replaced all 12 and unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived onsite for a refrigerator with the upper lights in the RC dim and the FC light not working at all. I found the FC LED module defective causing the issue. I replaced the module and all lights are working as designed. Call complete.

"Arrived on site. Pierced low side found no refrigerant in system,installed a new filter drier,pressurized system to find leak location,found unit losing pressure,checked compressor compartment and tubing,removed evaporator cover checked evaporator connections while checking tubing found hissing noise with cap tube movement.

Arrived onsite for a dryer thats making the same noise again and started smoking. After I arrived I found out that it wasnt the dryer but the washer that was the issue. I found the spider had broken from the rear of the basket and the basket was wobbling in the tub. This was the noise the customer was hearing and it was rubbing the outer tub before it stopped that cause the smoke the customer saw. The unit would need a tub and basket replacement.

Arrived onsite for a dishwasher that started leaking from underneath. I tested the dishwasher in the diagnostics cycle. I found no leaks . I found no signs that anything in the sump area has ever leaked. I did see signs where the fill hose had leaked at one time where it connects to the valve but it was tight and not leaking now. I found where the sound barrier had gotten wet at the toe kick and it had been wet all the way across it from left to right. I inspected the float and it wasnt leaking. I removed the outer door and there were no signs the dispenser had ever leaked. I inspected the door seal and found it good. I suspect the unit had excessive suds and cause water to leak over the tub seal. The customer is not using rinse aid in the dispenser and is using Cascade Complete pods. I went over detergent use with the customer and turning the hot water on at the sink getting the water hot before starting the dishwasher. I explained to the customer what to look for in regards to suds and told them they might need to change detergent. There were no water leaks present at the time of service.

Arrived on site to diagnose a dishwasher that is not turning on. Tested all parts and components and found no failures to unit at this time. Advised customer on findings

Arrived on site to replace previously ordered parts for washer. Replaced 1 tub damper strap and the others were not damaged or in need of replacement. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

Arrived on site for range not heating in oven cavity. Upon arrival confirmed issue and found stable 120v to igniter but ignition wouldnt turn on. Got customer approval and installed igniter. Reassembled and tested unit. Found oven heating as designed.

"Arrived onsite for a asking machine that has a broken lid. Inspected unit and work area. Did confirm the customers complaint and checked the hinges. Found the hinges were good but the lid had been cracked. ordrng 1 W11130236 (Lid)"

Arrived on site to test unit for no ice production. Found compressor seized and kicking out a few seconds after starting. Recommend replacing compressor. ordrng 1 WPW10605286 (Compressor) and 1 WPW10200037 (Drier tube) and 1 W10913906 (Access valve)

Arrived on site for refrigerator not cooling and clicking compressor on and off continuously. Upon arrival confirmed issue and found stable power supply and found fc fan running with stable power to start device . Found start device failing and replaced replaced start device and found compressor still failing and making noise indicating it was seized up. Will need office to reschedule once availability of parts is known for sealed system repair. ; ordrng 1 W11225065 (Compressor) and 1 W11186306 (Evap coil) and 1 Lokringkit (Lokring kit) and 1 R600 (R600kit) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 2hrrepair (2hr repair)

"Arrived on site for whirlpool dryer leaving a brown residue on the clothes and making a squeaking noise. I inspected the unit and work area. I found the felt bands breaking down causing the staining, I also found the interior full of lint and the guide wheels and pulley no longer spin freely. I cleaned out the lint from the interior cabinet and reassembled the unit. ; ordrng 1 4392067 (Repair kit)"

"Arrived on site. Found ui and unit not powering on,voltage at power cord,found power going to power supply and no power out of power supply ordering a new power supply. ordrng 1 WP67001360 (Power supply)"

"Arrived onsite for MW hood light not working. On inspection found charred marks on the light socket, replaced and tested. Light still not working. Looked at ACU and found a voltage regulator had burn up. Went to replace the ACU. Found that I had the wrong board. Assembled the unit back together and Will get the correct board.; ordrng 1 W11342846 (Control board)"

Arrived on site to test unit for not spinning. Found all components are testing good but motor still not engaging. replaced lower harness per Techline with no improvement. Techline Recommending replacing stator and clutch. Office to reschedule. SR#7735087671; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch)

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the main control and control panel and when I went to test, I plugged the u;it in and the control panel display showed F2E3 error code. I unplugged the unit and waited approximately 3 minutes and plugged it back in and got the same results. I placed the old main control back in the unit and retested and continued to get the error code. I contacted techline and spoke to Steve and advised of the previous complaint, previous techs diagnosis and my issue with the new parts. Steve advised that the main control is not recognizing the control panel and to re-order parts. Provided SR#7735084951. Also, when I tilted the unit back to confirm the drain pump was connected as it was replaced at previous service call, I found a large amount of gearcase oil on the rotor and all four cabinet panels. I am ordering the main control, console, gearcase, clutch and slider and office to schedule return service. Upon return service, returning tech will need to replace all parts ordered to complete the call. Unit left unplugged and water turned off for safety. No water leaks observed during service.; ordrng 1 W10861510 (Console) and 1 W11024149 (Main control) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch)"

Arrived on site and inspected washer and found it is leaking from hose that connects drain pump to rear of the washer. A new one will be needed to correct issue. Will also bring back the drain pump if needed; ordrng 1 W11316671 (Hose) and 1 W11458345 (Drain pump)

Arrived on site and found Internal drain hose is leaking when drain pump runs. There is no hot water pressure because hot water heater is being replaced but will also bring valves in case they are needed; ordrng 1 W11553446 (Internal Drain hose)

"Arrived on site to install previous diagnose parts. I installed the spring in the center burner. I replaced the front right burner and found one of the orfices is not removable. I am ordering another orfice holder, as this one wont come out and has the wrong sizes in it. Reschedule for Monday 11/29/22.; ordrng 1 W11173537 (Front right orfice holder) and 1 W10853432 (Orfices)"

"Arrived on site to test unit for no cool, tested unit found evaporator FC evaporator completely frozen over, heater tested good but will not engage in diagnostics, customer stated that they been manually defrosting unit every couple of weeks, und has a defrost system failure, ordering control, UI evaporator harness and RC and FC thermistors, office to reschedule ; ordrng 1 W11317276 (Diffuser) and 1 W11518204 (User interface) and 1 W11581973 (Evaporator harness) and 1 WPW10384183 (FC thermistor) and 1 W11566851 (Control)"

Arrived onsite for freezer not working . Upon arrival checked temperatures and are correct. Customer stated that they are not having temperature issues. Customer stated that they are having the same issue as last visit which is ic in bin is melting and dripping down door. Called tech line for assistance. Explained to tech my findings and Tech recommended replacement of ice separator assembly.Tech gave SR# 7735088075. Ordering separator assembly. Office to reschedule ; ordrng 1 W11098702 (Door ice separator assembly)

Arrived on site to test unit for no ice production. Found door harness is damaged needing new door in SS and 5/16-1/4 quick connect. Office to reschedule. ; ordrng 1 LW11037733 (FC door) and 2 WP4373559 (5/16-1/4)s

Arrived on site and inspected refrigerator and found magnetic strip is broken on the fresh food door. This is causing the strip to twist and not sit properly. At this time there is no air leak. Prescreened gasket was damaged in the box and will need to be re-ordered; ordrng 1 W10355582 (Gasket)

Arrived on site for a washing machine that is having a hard time draining and spinning. Inspected unit and work area. Did confirm the customers complaint and found the hub stripped again. I did advise the customer that it is possible that her issue is deriving from her gear case. The customer advised that she would just prefer to have the hub replaced again just to be sure and well Figure out her situation if that does not work. Re-ordering the hub assembly and did not collect due to the customer still being under warranty for the prior repair. Did not have the hub assembly on hand so I am ordering the hub assembly in the office will need to contact the customer about a return date due to a cannot dropship item.; ordrng 1 W10528947 (Hub)

Arrived on site to test unit for loud screeching noise. Found noise coming from rotor rubbing against motor due to failed gearcase. Attempted to remove wash plate with no success. Did not want to cause damage to wash plate and leave customer without a unit. Office to reschedule. ; ordrng 1 W10902814 (Washplate) and 1 W10915700 (Motor) and 1 W10915701 (Rotor)

"Arrived on site to diagnose a washer that is not cycling properly. Found main control shorted and not operating motor. It will need to be replaced to complete repairs, and I'm ordering stator in case needed. Customer is aware if stator is needed repair would have cost and not be under aex warranty. ; ordrng 1 W11354541 (Stator) and 1 W11322905 (Control) and 1 2manjob (2 man job)"

"Arrived on site and found front glass panel has shattered, took one picture. Will re-order panel and a new bracket and nameplate; ordrng 1 W11176456 (Outer glass) and 1 W11178521 (Nameplate) and 1 W11389703 (Bracket)"

Arrived onsite and found unit operating with evidence of failed microwave door switch. Ordering the interlock assembly and returning with control to repair. All checks good. ; ordrng 1 W11033422 (Interlock)

"Arrived on site for refrigerator, inspected unit and work area. customer complaint was unit not working from prior repairs. I inspected unit and found refrigerator evap cases up in ice. I explained to customer that refrigerator will have to be fully defrosted for 48 hrs and then we could return and continue diagnosing. customer did not want that option and that the only way, if we try to force anything could cause more damages."

"WTW8127LC0 Arrived to inspect washer non-operation. I found F6E3, F7EA, F7E9, F7E3 and F2E1. I tested all three of the motor circuits from the control connector and found all we at 8.8 ohms, which is very good. I found all loads tested within specifications and were not the cause of the control failure, which was only the motor driver section. Inspection of the motor assembly revealed a light amount of oil within the rotor, showing gear case failure in the beginning stages. The unit will require the control, gear case and slider. No leaks observed during service. Office to contact customer if an earlier appt. becomes available. ; ordrng 1 W11449841 (Gear Case) and 1 W10734521 (Slider)"

Arrived on site to test unit for unit not getting to temp. Test unit and unit getting stuck at 335?. Replaced board and sensor test unit and unit still getting stuck at 340?. Will need to replace element and maybe harness on return visit. Ordering new fuse ; ordrng 1 WP3196548 (Fuse)

Arrived onsite and found unit operating with noise and vibration. Found rattling again duct. Padded the duct and the under side of cabinet. Unit is now operating quietly. All checks good.

"Arrived to inspect burner issue. I tested the unit multiple times per burner at various settings and could not recreate the issue. While working on the vent system, I found the cooktop was incorrectly installed and could slide back against the retractable vent and bind it, causing internal damage to that machine. I am rescheduling this service order to research mounting options and will relay them to the customer. No gas leaks detected during service. ; ordrng 1 GCO (Tech GC Only)"

Arrived onsite for previously diagnosed parts. Installed the UI and tested unit. No gas leaks detected during service.

"Arrived on site to diagnose wall oven that is having issues with console and lights on. Customer said after breaker was changed out recently the oven started itself once. They have since power cycled and issue never returned. The console tends to lock up and results in customer having to power cycle. Advised on service pointer w11525554, which states a software update should resolve issues with console UI. Customer advised steam will cause the console to act erratically, and they need to cover anything with a high steam content to allow power operation. Assisted customer with setting up wifi and WP app, and pushed software update. Call complete."

Arrived onsite for error F21. Installed a pressure switch tested unit in diagnostics mode and did not get the F21 error. Put the unit in rinse and spin mode to see if it would error out again. It ran the whole cycle with out error F21. Told customer to use the unit and see if the error came back. No water leaks detected during service.

Arrived onsite and found damaged nameplate and replaced the nameplate W10876598. Unit is now correct.

"Arrived on site for refrigerator, inspected unit and work area. customer complaint was refrigerator making noises. Inspected unit and I did not find any noises from normal. customer says she can hear it while I was inspecting it, I couldnt hear it. Called techline and spoke to Cliff SR#7735088158 unit is operating as designed. No leaks where observed during service."

Arrived onsite to replace FC door. Replaced door and tested. Unit is functioning properly. Job complete

"Arrived on site and installed 5/16-1/4 water connection. Tested unit, unit working as designed. No leaks detected. Job complete."

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Did confirm the customers complaint and found the freezer section at 13?F initially but cool down to 8?F. Ran the unit through icemaker error codes and found an E5 indicating the icemaker did not harvest within the specified time to make ice. Unplugged the unit and checked pressures. Found pressures inside the unit were only at 12 psi. I vacuumed out the unit and charged the unit with nitrogen. Found a leak at the dryer at the top where it meets the steel line. Re-braised the dryer and charged it up with nitrogen again. Did not find any leaks present. Vacuum down the unit and found the vacuum held for 15 minutes without dropping. Charge the unit back up with 56 g of R600. I plug the unit back in and found the return line heating up indicating the refrigerator cooling down. Advise the customer to keep an eye on the unit and to call back if any other issues persist. Call complete.

"Arrived on site to inspect washer error codes. Upon further inspection, the customer advised that since the error code he has run several loads and the errors have not reappeared. I placed the unit in diagnostics showing error code F3E1. Cleared the code and continued with testing. The unit is operating as designed. The customer advised that when the unit threw the code, they were washing a king sized blanket and a twin sized. I advised the customer that the unit is designed to wash no more than a queen sized blanket. I removed he back cover and inspected the air trap and sensor tubing and both were in good condition. I advised the customer that the unit is operating as designed and if they noticed it not operating properly to call it in for service. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the heating element being defective, I removed and replaced the element and tested. Unit is operating as designed and no leaks found during testing. No water leaks observed during service, job completed."

Arrived onsite to replace faulty panel. Replaced panel and badge. Tested unit and unit is functioning properly. Job complete

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main control and tested. Unit is operating as designed. No water leaks observed during service, job completed"

"Arrived on site to test unit for wash cycle not starting, tested unit found unit not receiving any hot water, removed hose and tested no hot water coming out, demonstrated to customer closed and opened valve, now there is water but cant shut it off, advised customer to replace hot and cold valve do to them being corroded and malfunctioning, customer will replace valves and run unit, if theres any issues he will call back, at this time job complete"

"Arrived on site and replaced control board and control panel diagnosed on previous visit, After replacement confirmed microwave is heating and started a bake cycle to confirm oven is heating, job complete"

"Arrived on site and inspected washer and found it will start and complete a diagnostic cycle fine. Drain pump is only pulling under 2 A when running. When a normal cycle is attempted washer immediately shows PF. Control panel is also unresponsive, Inspected control board and found damaged wiring that has likely shorted control board And control panel. Main harness, control board, and control panel at minimum would be needed to correct issue. Repair is not cost effective. Spoke with CS! Inform customer of issues and did not recommend moving forward with repair, job complete"

"Arrived on site to replace previously diagnosed cooling tower and ice maker, replaced parts, verified that the damper is cycling, ice maker cycled and filled with water notices in FC there was a lot of ice causing door not to close properly, exposed evaporator and found some frost around returning ventilation do to excessive warmer air penetrating and freezing, gave the evaporator a complete defrost powered unit, evaporator developed a good frost pattern, advised customer to monitor and make sure door is always closed properly at this time unit is running as designed, no leaks detected job complete"

Arrived on site for washing machine making a noise. I inspected the unit and work area. I found the cam nut had loosened and allowed the cam to drop. I replaced the cam and belt. I cleaned the threads and applied loktite to the threads. Please allow 24 hours for the loktite to cure. Job complete.

Arrived on site to install previous diagnose parts. I replaced the ice bin and ice maker. I noted the fridge is completely full not allowing proper air flow. I advised the customer to leave a half inch of space above the shelves to allow for proper air flow. Job complete.

Arrived onsite for a dishwasher that is leaking water. I found the brass 90 where it connects to the fill valve loose and dripping a drop of water about every 20 seconds. I found the float tray over flowing onto the floor. I dried up as much water as I could and the customer is running a fan to dry up the rest. I removed the water from the drip pan and tightened the leaking fitting. Call complete.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the FC door and tested the unit. All is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived on site to test unit for cooking light not coming on. Test unit and found bad relay not closing to send electricity to light. Replaced control board test unit and unit test good job complete.

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.

"Arrived on site to test unit for not cooling. Found FC evap completely frosted over restricting air flow. Removed frost build up and found brown wire to element popped out of molex connection. Secured connection, unit working as designed. No leaks detected. Job complete."

"Arrived onsite for No operation.washer not operating, not powering on. Upon arrival unit was unplugged. Restored power and Ran components test and all components operate correctly. Ran a quick was and unit is operating as designed. Unit needed control to be reset. No leaks present at this time. Job complete"

"Arrived onsite to install previously ordered parts. Replaced control, UI, and evaporator drip pan. Powered unit up and customer will monitor for 24 hours. Job complete"

Arrived onsite for DISPLAY STOPPED WORKING. Upon arrival test unit and unit powers on and operates. Found display is not lighting up correctly. Need to replace panel. Replaced panel and test unit unit now operates correctly. No leaks present at this time. Job complete

Arrived on site for refrigerator with failing leds. Upon arrival confirmed issue issue and found cause of failure was with fc leds. Replaced leds under SP?W11606409 - Special Project S84638.. found all leds working as designed. Call complete

Arrived on site for dishwasher with broken spray arms. Upon arrival confirmed issue and found cause of failure was locking tabs were broken on upper/lower spray arms. Replaced both and reassembled and tested unit. Found dishwasher functioning as designed with no leaks. Call complete

Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival removed old compressor and drier after recovery. Installed uv drier and compressor. Pulled vacuum and tried charging system. Found restriction in cap tube. Isolated high and low sides and couldnt removed restriction from cap tube with nitrogen (140psi) and vacuum. Called techline and spoke with Robert Sr# 7735086359. Reported findings and was instructed unit is non repairable. Was instructed to have customer call whirlpool. Call complete

"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the bushings to be copper colored and were in the beginning stages of deteriorating. Per service pointer #W11540964, I removed and replaced the element and tested. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."

"Arrived to instal previously diagnosed and ordered parts. I evacuated the system and removed and replaced the compressor, dye drier and service port. During initial testing, I found the system appeared to be restricted and I removed section by section of the high side and flushed with nitrogen. I was not able to determine the exact location of the restriction, but after clearing the lines, the issue was resolved. I vacuumed the system and then let it set for an additional 15 min. Loosing no vacuum, I charged with the MFG prescribed 56 grams of refrigerant and tested. The unit cooled as designed. No leaks observed during service."

Arrived on site for no cool. Checked freezer compartment no traces of dye or leak removed compressor compartment no traces of dye or leaks. Called tech support checked pressures reading -20 and 80 per tech support sending info to product review teamSr#7735085462

"Arrived on site for a cooktop that is not heating properly. Inspected unit and work area. The customer advises the issue was with her cooktop and that after the previous repair, it really has not made a difference on her unit. She advised that the issue was with all four burners not heating the way that they used to. I ran testing on all four burners using a medium heat to determine whether the elements would come on and cycle. Did confirm proper operation of all four burners. I called Whirlpool Techline and spoke to Chris SR# 7735084889. He advised that if the unit is turning on and cycling on and off for the burners, the unit would be working as designed and that no replacement of parts would guarantee any change to the unit. He advised to make no further repairs and that the unit is working as designed. Call complete."

"Arrived on site for a washer that is not operating. Inspected unit and work area. The customer advised that the unit seems to go off balance on most loads and he believes theres something wrong with the washer. Ran the unit through diagnostics and found an F0 E5 (off balance load) error code. Ran the unit through an auto test and the unit ran as designed. The customer advised that and only seems to happen when clothes are in it. He grabbed a laundry basket worth of clothes and we ran the unit in a quick wash until the clothes got soaked. We did find the unit go off balance initially but that was due to uneven loading. However, once all clothes were soaked, I then put the unit into a drain and spin and found the unit spinning and operating as designed. He advised that the issue normally happens with towels and grabbed some extra large towels. We did the same process as the previous wash cycle and found the towel spinning an operating as designed. I called whirlpool tech line and spoke to Robert SR# 7735084239. He advised that based on all my testing, the only issue would be with loading and to instruct the customer on proper procedure. He advised of the unit was the problem, it would replicate the issue with or without clothes. E said to make no repairs at this time. Call complete."

"Arrived on site for Maytag washing machine shaking. I inspected the unit and work area. I found no fault codes in diagnostics. I gained access to the gear case and tested the motor winding I found both winding at 6 ohms, I tested the capacitor and found it at 45 farads, I tested the drain pump and found it at 16 ohms, I tested the actuator motor and found it at 2.4 kohms, all is in range. I gained access to the control and retested all the components from the control, everything still showed in range. I tested the suspension and found it rising equally after being push straight down. I spun the inner basket by hand and found it rotating evenly in the center of the out tub. I tested the level of the unit and found it level. I ran a high speed spin and found the inner basket stabilizing. The unit is working as designed. Job complete."

Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor and filter drier and followed r600 procedures for vacuum and charging. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose a refrigerator that isn't producing ice. Found icemaker faulty and replaced icemaker. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site for a dryer that is taking more than one cycle to dry clothes. Inspected unit and work area. The customer advised the unit does heat and tumble but they are still having issues with their dryer drying the clothes. They advised they got a vent test kit from whirlpool but were unaware of how to operate it. Ran a vent test kit on the unit and found poor airflow circulation for all dryers. Removed the vent hose off the dryer and tested it again and found good airflow for all dryers. Checked the hose for any obstructions and did not find any buildup inside of the hose or at the back of the wall. Reattached the vent hose and the vent test kit read the airflow circulation was poor for all dryers again. Advise the customer that they will need to get a vent cleaning company out to clean out their ducks as they have an airflow restriction inside of the vent in their wall. The unit is working as designed. Call complete.