Near Jarrell, TX 76537
Tyler
Job Details: 10/29/2020
DRYER MAYTAG MED5630HW1 Arrived on site for a dryer that was making a grinding noise whenever customers run a dry cycle. Upon arrival I ran a diagnostics check but found no errors indicating hardware/software failures. I disassembled unit and found that the front of the drum was damaged and bent causing it to rub against the front bulk head and grind the felt protection away. Front Bulk and and drum both need replacement in order to prevent issue from getting worse. Office to reach due to parts being out of stock ; ordrng 1 W10508188 (DRUM FULL ASSEMBLY ) and 1 W10673493 (FRONT BULKHEAD)
Near Pflugerville, TX 78660
Scott
Job Details: 10/29/2020
COOKTOP JENN-AIR JEC3430HS00 Arrived on site for switch light not working . Found light harness failed . Ordering harnes . Call to set return.; ordrng 1 W11129322 (harns-wire)
Near Austin, TX 78738
Luis
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KSSC48QVS06 Arrived on site for not dispensing ice. Diagnosed auger motor seized due to moisture in motor unit will need a new aug motor. ; ordrng 1 W10271509 (MOTOR. )
Near Austin, TX 78746
Kevin
Job Details: 10/29/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site and inspected ice machine and found it is quiet, no excessive noise at this time. Removed lower panel and cleaned dust buildup from condenser. Sent customers video of noise to CS and video of it running now quietly.
Near Mustang Ridge, TX 78610
Richard
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite for the refrigerator making a noise. During testing found that the noise is coming from the compressor which is normal. So no issues found at this time.
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/29/2020
REFRIGERATOR FRIGIDAIRE LFHT1817LB4 "Arrived on site for customer complaint of unit not working.
Near Bastrop, TX 78602
Andy
Job Details: 10/29/2020
RANGE FRIGIDAIRE LFEF3017LMB Arrived on site for range burners staying on high. Tested and inspected unit and found failed burner switches. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near , TX 78738
Robert
Job Details: 10/29/2020
RANGE WHIRLPOOL WCG55US0HS00 Arrived on job to replace previously diagnosed parts. Replaced grates.
Near , TX 78738
Robert
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW5620HW2 Arrived on job to replace hot water valve. After replacement test operation. No leaks detected at time of service.
Near Luling, TX 78648
Luis
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KBFS20EVMS13 "Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed a defective icemaker,installed a new water filter and icemaker powered unit on icemaker ran through a cycle and filled with water. used 1 W10884390 (ICEMAKER) from stock"
Near Dripping Springs, TX 78620
Richard
Job Details: 10/29/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven not working properly. During testing found that the console is not responding correctly will need to replace console. Ordering parts and office to schedule ; ordrng 1 W11296171 (console)
Near Austin, TX 78734
David
Job Details: 10/29/2020
RANGE JENN-AIR JDRP548WP02 "Arrived on site to diagnose range that had an error and had created a strong electrical / chemical odor. Performed diagnostic and found F2E1 error for stuck key on keypad. Resolution to error is to replace keypad and likely control as well. If the odor was from wiring it will be in the control. Found the liner of the oven scraped and can also cause odor due to damaged coating and food burning off foil. Recommended customer contact extended warranty to open a service ticket for a new keypad and new control, part numbers WPW10145531, WPW10464534. Contacted safety and reported findings. If we go back out to service ext warranty call, 2 man is recommended to make installation of control and keypad easier due to size of front panel. Call complete."
Near Cedar Park, TX 78613
David S
Job Details: 10/29/2020
DRYER AMANA NED4655EW "Arrived on site for dryer not tumbling. I inspected the unit and work area. I found the unit heating and the motor running. I gained access to the interior cabinet and found the belt has broken. I used the repair kit to replace the belt, guide wheels, and tensioner pulley. I reassembled the unit and tested. It is not working as designed. Job complete."
Near Leander, TX 78641
Kayman
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for refrigerator not producing ice. Upon inspection I found the fill tube to the ice maker frozen after I ran the ice maker harvest and fill tests and the unit would not fill. I spoke with Steve at techline SR#7729159042 and we traced voltage coming from the UI Looking for 14VDC coming from the UI to the heater but there was no voltage present from UI to heater. Techline recommended replacing the UI I am ordering the UI (W11239666). ; ordrng 1 W11239666 (cntrl-elec)
Near Blanco, TX 78606
Brandon
Job Details: 10/29/2020
DRYER MAYTAG MEDB766FW0 "Arrived on site to replace damaged drum, after replacing unit tested good,
Near Austin, TX 78703
Matthew
Job Details: 10/29/2020
WASHER WHIRLPOOL wtw5300vw3 "Arrived onsite for washer overfilling. Tested unit and found that pressure switch is not accurately measuring water level. After multiple test found that unit does shut off water supply on extra small cycle but the water level is still more that average. All other components are working. Pressure switch will need to be replaced. Office to reschedule.; ordrng 1 WPW10231400 (switch-wl)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator not cooling. Customer stated that he had unit recently serviced and compressor was replaced. Inspected unit and work area. Found RC drain pan cracked (see SD-pic). Gained access to compressor and found running. Performed diagnostics mode and and ran test 4 . Found no frost pattern on evaporator and compressor was running. Looked with UV light and found possible leak in RC evaporator. Will need to replace complete sealed system. Please allow 2 hours for repair. ; ordrng 1 W10525237 (pan-drip) and 1 W10832994 (COMPRESSOR) and 1 W11116006 (RC EVAP) and 1 WP978025 (ACCESS VALVE) and 1 WPW10143759 (DRIER) and 1 WPW10608485 (FC EVAP)
Near Georgetown, TX 78633
Cliff
Job Details: 10/29/2020
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found failed compressor.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW6120HW0 Arrived on site for washer to replace previously diagnosed part. Replaced part and washer is still making a squeak noise. Ordered a new belt for squeaking and gearcase if belt does not resolve the squeak and error code. ; ordrng 1 W11239857 (belt) and 1 W11423758 (GEARCASE)
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/29/2020
DISHWASHER FRIGIDAIRE LGID2475QF5A "Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Performed diagnostics mode and checked fault codes , none found. Performed test operation. Tested inlet valve, activated heater and measured amp draw and found 7.98 amps. Ran cup with it right side on both racks and found filling. Called Frigidaire tech support and spoke with Ray. Went over prior testing and checked turbidity sensor. Ran calibration cycle. Found no mechanical failures. (Frigidaire confirmation # 84029307). Informed customer on calibration cycle and will run for about 20 minutes. No water leaks detected during service."
Near Austin, TX 78758
Scott
Job Details: 10/29/2020
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site ,replaced control . All burners and oven preheated normal. No error codes . Job complete"
Near Buda, TX 78610
Andrew
Job Details: 10/29/2020
MICROWAVE WHIRLPOOL WMH32519HT1 "Arrived on site to test unit for not heating. Found bad mag and cap. Replaced mag and cap, tested unit, unit works good. Job complete."
Near Austin, TX 78746
Kevin
Job Details: 10/29/2020
DRYER MAYTAG MDG508DAWW "Arrived on site and inspected dryer and found motor pulley is stripped and spinning freely on motor. Sent video to KB/AHS. Would need all parts from motor assemble to fan and shroud, due to age of unit all plastic parts are very brittle and are likely to break while attempting to repair. ; ordrng 1 37001119 (seal,blower) and 1 500078 (cover,blower) and 1 56000 (blower wheel) and 1 56020 (blower hsg) and 1 WP2200376 (motor-drve) and 2 WP660658 (clamp)s"
Near Leander, TX 78641
Kayman
Job Details: 10/29/2020
DISHWASHER AMANA ADB1400AGW0 Arrived onsite for dishwasher not advancing through cycles. It will fill then drain but not wash. Upon inspection I found a stored error code of F4E3 indicating a failed motor. I inspected the main control but could not find any shorts or misconnections. The sump and motor will need to be replaced.
Near Pflugerville, TX 78660
Scott
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for no cooling . Found fresh room temp and fresh about 35-40 . Found small weak frost on evap. Fans working . Ran compressor test ,replay would snap and compressor would shudder and not run . Amp draw was 1.055. Replaced cap and relay . Retested compressor. Unit started right up . Did advise customer to wait about 24 hrs to make sure temps stay consistent. No water leaks detected at time of service. Job complete ."
Near Austin, TX 78728
Wesley
Job Details: 10/29/2020
DRYER WHIRLPOOL WED5100VQ1 Arrived onsite and replaced pulley and belt.Unit is now operating as designed.
Near Austin, TX 78728
Wesley
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF520PADB3 Arrived onsite and found drain hoses clogged with coffee grinds and sludge as well as the disposal. Hoses will need to be cleared to restore function. The unit is otherwise operating properly. Advising management that clog is cleared.
Near Round Rock, TX 78665
Tommy
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 "Arrived onsite for for grinding noise in ice maker. Upon arrival found unit ice maker motor, was failing. Replaced ice maker. Unit tested good no signs of leaks during service."
Near Georgetown, TX 78628
Jonathan
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KBFC42FTS07 "Arrived on site to install previous diagnosed parts. Gained access to door hinge assembly. Removed door spring and installed spacer, screw, hinge bushing and hinge assembly. Reinstalled door spring and tested unit. All tested good, no water leaks detected. Customer stated since last service ice maker has been working fine.
Near Del Valle, TX 78617
Jacob
Job Details: 10/29/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived onsite for unit not heating. Tested unit. Found no heat present during use. Upon inspection, found that the element was burned out. Replaced heating element. Tested unit. Unit test good. No issues at this time. Job complete"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/29/2020
OVEN WHIRLPOOL WOD51EC0HS02 Arrived on site for Oven scratch in the glass on the lower. Removed scratched outer door glass from lower door. Installed new glass to outer lower door. Installed nameplate. Job completed.
Near Leander, TX 78641
Tommy
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for intermittent light failure. Upon arrival could not get unit to repeat failure, customer showed video, found intermittent failure in LED control. Replaced LED control and tested unit. Unit is operating as designed Job Completed."
Near Horseshoe Bay, TX 78657
James
Job Details: 10/29/2020
REFRIGERATOR KENMORE 253.537133 Arrived on site and tested operation. Found unit a complete no cool. Accessed compressor and found compressor just makes high pitched sound and cuts off. Checked compressor winding and found start winding read open. Unit has a failed compressor. ; ordrng 1 5304475102 (comperssor frz) and 1 CNOTE (2HR SS) and 1 WPW10143759 (dryer)
Near Round Rock, TX 78665
Tommy
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived onsite for refrigerator not filling properly for dispenser. Upon arrival found reservoir worked with bypass but not filter. Replaced reservoir to test as filter was replaced less then 2 months ago, new reservoir worked with bypass again but not filter. Customer had new filter on hand. Tested unit with new filter. Unit running as designed. Job Completed."
Near Austin, TX 78731
Kevin
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 "Arrived on site and replaced left-hand rear track. Found broken on previous visit. job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL MQU2057BEW0 Arrived on site to diagnose a refrigerator that is making unusual noise. Found evaporator fan blade broken causing abnormal vibration. Fan blade will need to be replaced to complete repairs. ; ordrng 1 WPW10445742 (blade-fan)
Near Lakeway, TX 78738
Robert
Job Details: 10/29/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on job to replace previously diagnosed parts. After replacement customer inspected panel. No leaks detected at time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site for customer complaint of unit not cooling properly, found fresh food section to be 41 degrees and freezer to be 1 degree. Found condenser coil clogged with dust and pet hair, I cleaned condenser and adjusted freezer track due to door not sealing properly on the top left side. Unit tested good.
Near Georgetown, TX 78626
Jonathan
Job Details: 10/29/2020
REFRIGERATOR AMANA AFF2534FES "Arrived on site for refrigerator RC lights not working. Inspected unit and work. Found terminal on light sockets good. Removed control housing and measured resistance on both door switches. Connected control and measured voltage to lights with switched on/off and both good. Put in new light bulb and it turned on. Advised customer the burn marks on plastic was most likely due to improper bulb. Informed them to use 40 Watt incandescent bulb as the proper one to install. Installed new build and unit was functioning as designed. Call complete."
Near Round Rock, TX 78681
Kayman
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived onsite to install previously diagnosed parts. I installed the RC evap motor the FC evap motor the control UI and the HV control. When I powered on the unit I found the lights wouldn’t turn off in the interior and the door Adam kept chiming. The unit was cooling but the door switches would no longer engage the lights and the door open alarm keeps chiming.
Near Leander, TX 78641
Jonathan
Job Details: 10/29/2020
VENTHOOD KITCHENAID UVL6036JSS0 (JO) Arrived on site for rattling vent hood to install previously diagnosed part. Removed exhaust fan motor and installed new one. Walked customer through fan modes and on/off indicating no more rattling. Works as designed. Call complete.
Near Johnson City, TX 78636
Brandon
Job Details: 10/29/2020
OVEN WHIRLPOOL WOS72EC0HS00 "Arrived on site for customer complaint of UI not responding, found failed console, I replaced console, unit tested good."
Near Austin, TX 78734
Robert
Job Details: 10/29/2020
DISHWASHER UNKNOWN KUDS02FRSS2 Arrived on job for complaints of leaks. Found the inlet valve not shutting off. Will need to replace valve. Tried to shut off water underneath sink that valve won’t move. Will need plumbing to replace that valve first. ; ordrng 1 WPW10158389 (valve-inlt)
Near Austin, TX 78753
Matthew
Job Details: 10/29/2020
RANGE WHIRLPOOL AER6603SFS2 Arrived onsite to replace previously diagnosed parts. Replaced wiring harness. Job complete.
Near Georgetown, TX 78633
Cliff
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV04 "Arrived on site to diagnose a refrigerator that is dripping water from the dispenser. Tested unit and found dispenser operation work properly. Advised homeowner due to construction in the area and crushed ice usage, ice may melt from ISA guide and air may be introduced to system from construction causing water line or ice dispenser to drip. No further repairs are needed and no leaks were found after services were performed."
Near Wimberley, TX 78676
Richard
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for the washer leaking water. Replaced outer tub and basket and gear case. Washer tested fine and no leaks detected complete
Near Austin, TX 78703
Jacob
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW92HEFW0 Arrived onsite for unit not unlocking. Tested unit. Found that the lock was not responding. Replaced lock. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Smithville, TX 78957
Andy
Job Details: 10/29/2020
WASHER MAYTAG MVWC565FW1 Arrived on site to install previously diagnosed lid strike. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Buda, TX 78610
Andrew
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to test unit for not producing ice in refrigerator and noise coming from refrigerator. Found bad ice maker. Replaced ice maker, tested unit, unit works good. No leaks detected. Found frost build up causing evap fan to rub. Steamed frost completely off. Ran service test 1, 2, 3,4,5 and 6 all tested good. No leaks detected. Put unit into 8 hour basic defrost mode. Job complete."
Near Austin, TX 78703
Jacob
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL KDFE104DSS0 Arrived onsite to replace the left and right top tracks. Replaced tracks. Tested unit. Unit test good. Also put unit in diagnostics to reset the heat element. Tested heating element. Element tested good. No leaks at this time. Job complete
Near Marble Falls, TX 78654
James
Job Details: 10/29/2020
RANGE GE JGBS60DEK2BB Arrived on site and installed new burner and igniter. Tested operation and found unit working properly. Job complete
Near Leander, TX 78641
Kayman
Job Details: 10/29/2020
DRYER WHIRLPOOL MEDX655DW1 Arrived onsite for dryer that will not power on but the light is on. I found the thermal fuse had blown. I also found the element not showing continuity. I replaced the thermal fuse and element and tested the unit. The unit is working as designed. I was not able to verify airflow from the vent and I recommended getting the vents checked so ensure the fuse doesn’t blow again. Job complete.
Near Austin, TX 78759
Wesley
Job Details: 10/29/2020
WASHER MAYTAG MHW5500FW1 Arrived onsite and found unit could be reset had water sensor problems from oversudsing. Advised on cleaning and tested. All is workin properly.
Near Pflugerville, TX 78660
David S
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previous diagnosed parts. When I arrived the customer stated the fridge is now powering off randomly. I inspected the unit and work area. I put the unit through test 4, when the test advanced to step 5, freeze, the unit shorted out and lost power. I installed the new hinges and bushing. The doors are now sealing properly. I am ordering the freezer evap harness W11249952, and the power supply WPW10624574, I am also ordering authorization.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 W11249952 (motor-evap) and 1 WPW10624574 (cntrl-elec)"
Near Manor, TX 78653
Scott
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF130PAHW1 "Arrived on site for dead dishwasher. Found power cord not installed properly . Reinstalled power cord . Ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete ."
Near Georgetown, TX 78628
Tommy
Job Details: 10/29/2020
REFRIGERATOR MAYTAG M1TXEMMWW00 "Arrived onsite for ice maker not working. Found ice maker motor wasn’t running. Replaced ice maker and tested unit tested good. Replaced filter upon customer request and retested ice maker, ice maker tested good job completed."
Near Leander, TX 78641
Kayman
Job Details: 10/29/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for microwave not heating properly. Upon inspection I found the fan making a very loud abnormal noise like something binding against the blower. I pulled the unit and removed the cover. I found the left side of the blower sinking down and rubbing against the plastic housing. I pulled the blower into correct position and I could not get it to sink back down. I tested the unit while down and it is working as designed. I reinstalled the unit and tested again. The unit is working as designed at this time. Job complete.
Near Hutto, TX 78634
Tommy
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for previously diagnosed parts. Found burner was incorrect burner the burner needs is the Back right.; ordrng 1 WPW10515453 (BURNER HEAD )
Near Georgetown, TX 78633
Jonathan
Job Details: 10/29/2020
DRYER KENMORE 110.695228 "(JM) Arrived on site for dryer that would continue to run and light would not turn on during a drying cycle if door was opened. Found the door switch not clicking and checked resistance. The door switch remained closed and had zero Ohms, when switch toggled this did not change. Replaced door switch and unit began working as designed.
Near Austin, TX 78746
Kevin
Job Details: 10/29/2020
DRYER WHIRLPOOL WED97HEXL0 "Arrived on site and inspected dryer and found belt is broken and tensioner pulley has disintegrated. after replacing dryer is now operating properly, job complete."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/29/2020
FREEZER WHIRLPOOL WZF34X18DW03 Arrived on site for freezer iced up. Inspected unit and work area. Found unit not defrosting. Performed diagnostics mode and activated defrost cycle. Measured amp draw to element and found 3.78 amps. Found relay clicking amp FC and on and dropping amp. Will need to replace control. .; ordrng 1 W11253128 (CONTROL BOX)
Near Austin, TX 78749
Leonardo
Job Details: 10/29/2020
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to test unit for door not closing. Test unit and found damaged tub frame and left and right hinges. Also found inner door damaged. Ordering new tub and hinges and inner door. Office to reschedule 2 hour job ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 W10908291 (INNER DOOR ) and 1 WP8534853 (RIGHT HINGE ) and 1 WP8534854 (LEFT HINGE ) and 1 WPW10681506 (TUB )
Near Austin, TX 78759
Wesley
Job Details: 10/29/2020
RANGE IKEA IGL730CS0 Arrived onsite and repaired with spark module. Advised customer on repair. All checks good.
Near Round Rock, TX 78681
Jimmy J.
Job Details: 10/29/2020
REFRIGERATOR SAMSUNG RF26VABBP/XAA
Near New Braunfels, TX 78132
Noah D
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL KDFE104HBL0 "Arrived on site to inspect dishwasher for not operating, upon inspection found the sump not pumping water through the unit, ordering sump. Office to reschedule ; ordrng 1 W10917110 (SUMP )"
Near Smithville, TX 78957
Andy
Job Details: 10/29/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site for Microwave door/Switch issues. Called tech line and spoke with JK (SR# 7729159581) Made aware of issues and what was done. Was instructed that it appears to be a door issue and to readjust door. Did as instructed and tested unit. All operations are normal. No other repairs are needed at this time.
Near Austin, TX 78733
Kevin
Job Details: 10/29/2020
OVEN WHIRLPOOL MER8600DS0 "Arrived on site and replaced bake element diagnosed by previous technician, after replacement it is heating properly, took one picture.
Near Leander, TX 78641
Kayman
Job Details: 10/29/2020
WASHER LG WM2016CW Arrived onsite for washer that started smoking during high spin. Upon inspection I found some rubber shavings inside he boot as if the basket had been rubbing against it at some point. I accessed and inspected the rotor and stator and they both looked good with no burn marks or indications of a burn out. I then engaged the high spin and I found the unit began knocking from the back accompanying a loud scratching noise coming from within the tub. The shocks also felt very weak. As per DW the knocking and scratching is the bearing going out causing the machine to throw off center during spin. The unit will need a full tub job 2 men and 2 hours as well as shocks and a new boot.
Near Cedar Creek, TX 78612
Andy
Job Details: 10/29/2020
OVEN WHIRLPOOL WFE540H0ES0 Arrived on site for range oven not getting hot enough. Preformed temperature test and found unit now heating but lower then what is in range. Will need to replace temperature sensor and element. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10833885 (sensor)
Near Leander, TX 78645
Lou
Job Details: 10/29/2020
ICE MACHINE KITCHENAID KUIA18NNJS4 "Arrived on site to inspect ice machine not making ice. Upon further inspection, the customer had the unit turned on. I found the evaporator not freezing and producing ice. The unit is recirculating the water as designed. I pulled the out from the cabinet and checked amps to the compressor and found it reading 3.40amps. Also found where someone had tapped into the refrigerant line and let the tap on the line. I am ordering a sealed system repair consisting of the compressor, evaporator, drier, access valve, CNOTE-3 HOUR JOB & CNOTE-AUTHORIZATION. No water leaks observed during service, unit left turned off. Office to schedule return service.; ordrng 1 CNOTE (3 HOUR JOB) and 1 CNOTE (AUTHORIZATION ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10843121 (filter dryer) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"
Near Austin, TX 78748
Luis
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Arrived on site for cooling complaint. Customer defrosted unit due to ice build up in fresh food evaporator. Ran diagnostics Evap thermistor reading open,per service pointer W11092686F replaced defective thermistor,secured thermistor to correct location on suction line using foil tape and a zip,replaced drip pan and modified to sit flush,secured evaporator to liner housing using clamps and zip ties,secured new cover with 4 screwsAUTHO for service pointer S16360"
Near Austin, TX 78737
Leonardo
Job Details: 10/29/2020
OVEN WHIRLPOOL GBD307PDB1 "Arrived on site to test unit for no power. Found opened fuse,replaced fuse test u it and found upper blower not coming on. Ordering new fuse WPW10016550 reschedule for Monday ; ordrng 1 WPW10016550 (BLOWER UPPER OVEN )"
Near Liberty Hill, TX 78642
Kayman
Job Details: 10/29/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for wall oven showing error code for cooling fan speed. Upon inspection I found that in low speed the fan doesn’t spin. I accessed and replaced the blower fan and the main control. I tested the unit and it got up to 350 * with no issues. Job complete.
Near Austin, TX 78748
Luis
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for freezing in fresh food. Called tech support per tech support tall bottles or products not to be on small shelf near ice room to prevent air from impending towards thermistor location,also per tech support raised temp from 37° Sr#7729157734"
Near Lago Vista, TX 78645
Lou
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and found the unit is not filling with water fully. I checked the inlet hose and it is good and straight with no kinks. I found the fill tube was badly kinked. I was able to adjust the tube and retested and the unit continues to not fill fully. Also found the left rail does not go all the way inside the tub when pushing the upper rack all the way in. Removed and replaced the rail and it continues to fail. I removed and replaced the adjuster kit and retested and the rails are going back. Also found the bottom rack is badly warped and does not stay on track on the right side. I am ordering the inlet valve, fill tube and lower rack. . No water leaks observed during service.; ordrng 1 W10311986 (lower dishrack) and 1 W10878507 (inlet tubing) and 1 WPW10327249 (water intake valve)"
Near Leander, TX 78641
Lou
Job Details: 10/29/2020
WASHER LG WM2688HWM "Arrived on site to inspect washer not draining. Upon further inspection, I placed the unit in diagnostics and tested. I found the drain pump would not drain the water. I could hear the motor, but it sounded as if something was rattling inside the pump. I removed and replaced the drain pump and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78759
Wesley
Job Details: 10/29/2020
DRYER WHIRLPOOL MEDX655DW
Near Bastrop, TX 78602
Andy
Job Details: 10/29/2020
WASHER WHIRLPOOL MVWC300VW1 "Arrived on site for washer not spinning properly. Tested and inspected unit and found failing cabinet and base deteriorating creating damage to motor, transmission, coupling basket agitator. Will need to replace cabinet, back, base, inner and outer tub, agitator. Motor, clutch, coupling and transmission to properly complete repairs. Ordering needed parts, office to schedule return trip. 2 hour job. Authorization needed.; ordrng 1 285771 (base) and 1 63424 (cabinet) and 1 63849 (tub-outer) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10389328 (basket & bal ring) and 1 WPW10093672 (agitator) and 1 WPW10194450 (panel-rear)"
Near Austin, TX 78717
Jimmy J.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived on site for return visit to install bushings. Installed both bushings and doors open and close as designed. Job complete.
Near Georgetown, TX 78633
Tyler
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM01 Arrived on site to diagnose refrigerator that was continuously frosting up in the freezer. Upon arrival I found that the unit after disassembling the freezer was having a defrost issue with the thermistor the wires had come exposed from the harness to the thermostat itself and moisture had gotten into the sensor and shorted it out and they cause a feedback issue to the main control where the main control would not even go into defrost whenever the thermostat was bypassed. After installing necessary Parts and Turning on the unit I found everything is now functioning as designed at the main control would function through Its cycles as needed.
Near Austin, TX 78758
Scott
Job Details: 10/29/2020
REFRIGERATOR FRIGIDAIRE FRT21LR7ABH "Arrived on site for IM not making ice . Found ice maker working but valve has failed . Ordering valve. ; ordrng 1 242252603 (valve-water)"
Near West Lake Hills, TX 78746
Kevin
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KBFS25EWMS3 "Arrived on site and attempted to cycle icemaker manually and motor is rocking back-and-forth. Replaced icemaker under one year warranty and cycled it and it is operating properly and filled with water, job complete"
Near Round Rock, TX 78681
Tommy
Job Details: 10/29/2020
FREEZER WHIRLPOOL WRF555SDHV02 Arrived onsite for freezer light not turning on. Found switch didn’t have frost but had small piece of plastic causing it to be unaligned. Fixed switch and tested door and light 5 times. Unit operating as designed. Job Completed.
Near Pflugerville, TX 78660
Scott
Job Details: 10/29/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for microwave not responding to commands . Ran diagnostics and got humitynsensor error . Ordering sensor and MW control board . . ; ordrng 1 W10460457 (sensor) and 1 W11325603 (CONTROL)
Near San Marcos, TX 78666
Andrew
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site to test unit for dented door panel. Found dent on lower left corner. Replaced panel, tested unit, unit works good. No leaks detected. Job complete."
Near Cedar Park, TX 78613
David S
Job Details: 10/29/2020
WASHER MAYTAG MVWC415EW1 "Arrived on site for washer not spinning out and making a horrible noise. I inspected the unit and work area. I found fault codes F0E5 off balance load, f7e6 motor fault. I ran the unit through a diagnostics cycle and could hear the unit slip during high spin. I inspected the gear case and found the gear case it’s self slipping.
Near Salado, TX 76571
Tyler
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for icemaker that was not producing ice. Upon arrival customer stated the icemaker has been producing ice perfectly fine their original complaint was that it was not dispensing ice probably outside of the door. After further inspection of the unit I found that the issue has been because some ice inside the bucket had gotten wedged in between the dispenser teeth and cubed and crust arm dispenser flat wedging the two together and not allowing for the teeth to rotate around and dispense the ice out of the bucket and was causing a lot of strain on the buckets locking mechanism trying to force the bucket out of it mounted position. I had to carefully unwed the ice from inside the bucket in order to remove the ice bucket from the dispenser and from there I was able to disassemble the ice bucket and found that somehow the dispenser arm that runs along the bottom the bucket was also popped out of place and was not allowing for the solenoid to
Near Austin, TX 78703
Leonardo
Job Details: 10/29/2020
DISHWASHER KITCHENAID KDTE704DSS0 Arrived on site to test unit for console lights coming on and off. Test unit and found haorted console and board. Replaced both parts under 1 year warranty. Test unit and unit test good job complete.
Near Kyle, TX 78640
Richard
Job Details: 10/29/2020
REFRIGERATOR LG LFC25776SB/00
Near New Braunfels, TX 78130
Noah D
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for broken lights, upon inspection confirmed the freezer LED was out, replaced freezer LED and checked for all functions. All functions returned. Complete"
Near Austin, TX 78745
Leonardo
Job Details: 10/29/2020
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site to test unit for no power test unit and found bad control board. Replaced board test unit and drain motor shorted control board again. Replaced drain motor ordering new control board.. ; ordrng 1 W10906431 (CONTROL BOARD )
Near Austin, TX 78723
Matthew
Job Details: 10/29/2020
WASHER LG WM3470HVA Arrived onsite for washer leaking. Upon inspection found that unit was not leaking from underneath. Customer experienced over suds from large load and unit released excess through rear vent. Customer can avoid future experience by decreasing the amount of items per load and monitoring high efficiency detergent use.
Near Austin, TX 78702
Jacob
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived onsite for unit not cooling or freezing. In plugged then plugged in unit. Let unit run. Did not hear the start device kick on. Replaced start device. Let unit run for about 15min. Did feel a temperature difference. No issues at this time. Job complete
Near Cedar Creek, TX 78612
Andy
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for washer leaking dry spots, upon arrival customer informed me issue is unit not filling all the way up with water. Checked for error codes and found none. Tested unit and all operations appear normal. Called tech line and spoke with Joel (SR# 7729154897) Made aware of stated issues and what was found. Was instructed that all operations are normal and to instruct customer on water level and on loading and use and care and practice for best performance. Did as instructed. No repairs are needed at this time. No water leaks present at time of service."
Near Horseshoe Bay, TX 78657
James
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KSSC48QTS02 Arrived on site and tested operation. Found condensation building under ice bucket and dripping down through ice door. Found ice door seal not sealing and motor making grinding sound. Installed new door and motor assembly. Tested operation and found unit working properly. Job complete
Near Austin, TX 78704
Jacob
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID JF36NXFXDE01 Arrived onsite to replace modules ordered by previous technician. Replaced the both right bottom led and middle led inside the refrigerator. Lights lit back up bright again. No issues at this time. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 10/29/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PF6 "Arrived on site to inspect fridge for not making ice and broken drawers, upon inspection found the wrong bracket was given, icemaker was in frozen state. Ordering icemaker and correct bracket. Office to reschedule. ; ordrng 1 240350903 (FRAME ) and 1 240351207 (TUB) and 1 241798231 (ICEMAKER )"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/29/2020
OVEN WHIRLPOOL WOD77EC0HS02 "Arrived on site for double oven not turning on. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no fault codes. Exit diagnostics mode and tested bottom oven and found control not responding. Performed diagnostics and activated low components and found working. Performed factory reset and tested control and found working. All tested good."
Near Elgin, TX 78621
Andy
Job Details: 10/29/2020
RANGE WHIRLPOOL WFC150M0JB0 Arrived on site for range damaged panel. Inspected unit and found damaged panel. Went to replace and found panel sent with is damaged as well. Ordering needed part. Also found issue with cooktop. Ordering as well. Office to schedule return trip.; ordrng 1 8195534 (cooktop) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11027440 (PANEL/ INSPECT) and 1 W11027440 (PANEL/ INSPECT )
Near Austin, TX 78704
Jacob
Job Details: 10/29/2020
OVEN WHIRLPOOL KSDG950ESS1 Arrived onsite for unit making noise during the baking process. Turned unit on. Unit got to 140 degrees and started making clanging noise. Found that convection fan needed to be changed out. Could not perform service as the unit has a down draft attached under the unit. Took pic of down draft in quick pic. Will need 2MAN and 2HR request. Office to reschedule.; ordrng 1 REQUEST (2MAN) and 1 REQUEST (2HR)