Service History 265 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM

Near Dripping Springs, TX 78620

Kevin

Job Details: 09/02/2022

"Arrived on site, since last visit icemaker has been producing correctly. The only thing needed is the water filter housing. After replacing water dispensing has improved.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Austin, TX 78732

David S

Job Details: 09/02/2022

Arrived on site for washer rattling. I inspected the unit and work area. I ran a diagnostics cycle. I found the components working. I inspected the gearcase and suspension. I found the suspension rods bent. I am ordering the suspension rods to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11130362 (Suspension)

We serviced a

WHIRLPOOL COOKTOP

Model KCGS550ESS01

Near Austin, TX 78738

Justin

Job Details: 09/02/2022

"Arrived on site for a cooktop with ignitor issues. On arrival the customer stated the ignitors would continue to click when the knob was in a specific position on the cooktop. I found this was due to it being in the ignite position, and I walked the customer through proper usage and design. They also found the flame levels off. I adjusted the flame heights and had the customer confirm they were good. They confirmed. The unit is as designed. Call complete."

We serviced a

JENN-AIR RANGE

Model JES9750CAS02

Near Dripping Springs, TX 78620

Kevin

Job Details: 09/02/2022

"Arrived on site and inspected range and found no power showing on user interface, if a knob is turned interior light flickers on and off and sparking can be heard from power relays behind control board. Checked incoming power and found only one leg has 120 V, 0V on the other. First an electrician will need to correct incoming power before a correct diagnosis can be made. All parts listed are if needed. Actual diagnosis will depend on what is corrected after incoming power is fixed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Nolanville, TX 76559

Tyler

Job Details: 09/02/2022

Ive done side for you to not cooling. Upon arrival confirm complaint upon further inspection found that compressor is running with amp fluctuations between. 23 and. 63. Both fans were running but dryer was at room temp while compressor is overheated as well as evaporator coil had no frost buildup except for on the To going into the evaporator only. Inform customer unit we need a sealed system replacement and reschedule customer for 08/09/22 to complete repairs. ; ordrng 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 WPW10608485 (Evap coil) and 1 WPW10466675 (Compressor)

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15POZP2

Near Austin, TX 78759

Paul

Job Details: 09/02/2022

Arrived onsite to inspect icemaker clean cycle not starting and just beeping and displaying add cleaner at CX. The owners manual showed to press clean cycle once and then the unit would beep and display add cleaner. Then the manual said to add cleaner then to press clean cycle again and it would start the clean cycle. The software has changed in the control we have replaced previously. I showed the customer that now you press the clean cycle and it will beep and flash add cleaner then after the cleaner has been added you have to press and hold the clean cycle button until the clean cycle starts. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW1

Near Austin, TX 78745

Matthew

Job Details: 09/02/2022

Arrived onsite to replace console provided by customer. Replaced console and tested. Unit is functioning properly. Job complete .

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near Pflugerville, TX 78660

Wesley

Job Details: 09/02/2022

Arrived onsite and attempted replace gearcase but determined the washplate is seized and could not be removed using the belt method. Ordering appropriate parts to complete repair. Office to reschedule. ; ordrng 1 W10752283 (Washplate) and 1 GCwashplatetool (GC washplate tool)

We serviced a

KITCHENAID FREEZER

Model KRSC503ESS01

Near Pflugerville, TX 78660

Paul

Job Details: 09/02/2022

"JM: Arrived onsite to install previously diagnosed and ordered parts. R/R HV control, UI control, FC thermistor, evaporator FC thermistor. I tested the unit and the unit began operating as designed. Operational test good, no leaks observed during service. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Pflugerville, TX 78660

Wesley

Job Details: 09/02/2022

Arrived onsite and found unit not filling with water. Found unit operating with water turned off. Repaired by restoring water to the unit. All checks good. Advised customer on repair.

We serviced a

KITCHENAID MICROWAVE

Model KEMS378SSS05

Near Austin, TX 78746

Leonardo

Job Details: 09/02/2022

Arrived on site to test unit for oven not getting two temp. Test unit and found and console bad

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78704

Matthew

Job Details: 09/02/2022

Arrived onsite for dryer making noise. Upon arrival inspected unit. Found warped wheels and loose belt. Used sound pads and kit to replace. Tested unit and unit is now operating as normal. No excessive noise. Job complete

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Austin, TX 78734

Justin

Job Details: 09/02/2022

"Arrived on site for a washing machine not draining and with door bellow concerns. On arrival the customer stated they just wanted me to inspect the bellow and I found it good. They also found a few quarters got into their drain pump filter. I ohmd put the pump and found it bad. I put the unit into diagnostics mode and found stored error codes F9E1 for long drain, F0E2 for oversuds, F0E5 for off balance load, F8E1 for valve failure, and F5E2 for lock failure. I cleared the codes. I then installed a new drain pump and ran a diagnostics cycle. I found the unit running as designed with no leaks present at the time of the cycle. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Austin, TX 78739

Kevin

Job Details: 09/02/2022

"Arrived on site and inspected washer and found saved error code F9E1, turned drain pump on in diagnostic cycle and it would not turn back off Even after backing all the way out of diagnostics and powering down washer. Unplugging washer will stop it and after reconnecting power drain pump does not automatically run. Sent video to KB/service management. Control board is getting stuck when sending power drain pump. After replacing control board drain pump will now turn off and on properly in diagnostic cycle, job complete"

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Austin, TX 78737

Kevin

Job Details: 09/02/2022

"Arrived on site and set larger oven to preheat it reached temperature in expected amount of time and when it chimed at 350 thermocouple was at 395. Observed oven until it cycled back on at 328 off at 363, then 333 then 368 average temperature of 348. Left hand oven reached 428 then on again at 327, then off at 401, then 320, then 399 average temperature of 361. Temperature variance is with acceptable range. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Driftwood, TX 78619

Leonardo

Job Details: 09/02/2022

Arrived on site to test unit for unit not drying. Test unit and found heating element coming on and unit heating. Found unit to be plastic tub so unit wont get as hot. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Lockhart, TX 78644

Andrey

Job Details: 09/02/2022

"Arrived on site to test unit for not dispensing water or ice, tested unit found dispenser activated erratic, when asking for water, nothing comes out but when unit touch the UI water just dumps, removed UI, found no loose connections, ordering UI and pads, office to reschedule ; ordrng 1 W11556911 (UI) and 2 W10353847 (Pads)s"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ1

Near Hutto, TX 78634

Gerry C

Job Details: 09/02/2022

MR arrived on site for door not closing correctly. On inspection found a screw lodge in the left hinge. Removed the screw in adjusted the door. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near San Marcos, TX 78666

Andrew

Job Details: 09/02/2022

Arrived on site to test unit for not filling properly when in sense mode. No stored error codes. Ran diagnostics with no issues. Advised customer not to disturb unit and also on high concentration wash when initially filled. No leaks detected. Job complete.

We serviced a

KITCHENAID MICROWAVE

Model KMHP519ESS06

Near Georgetown, TX 78633

Lou

Job Details: 09/02/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the turntable motor making a vibrating sound, I removed and replaced the motor and tested. I found the unit continues to make the vibrating noise. I removed the unit form the wall and removed the top cover and tested. I found the transformer shield is loose and vibrating. I tightened the screws and found one stripped. I replaced the screw and reassembled the unit and placed it back on the wall and tested. Unit is operating as designed. Job completed."

We serviced a

KITCHENAID COOKTOP

Model KICU509XBL00

Near Austin, TX 78758

Joe Z

Job Details: 09/02/2022

"Arrived onsite to install previously diagnosed parts. Upon arrival inspected unit and found cracks in glass. Showed tenant, he said he was already aware. Uploaded pics on SD. Replaced module and test unit by heating water on all 4 burners. Unit operas designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Lakeway, TX 78734

Justin

Job Details: 09/02/2022

Arrived on site for a refrigerator with noise concerns and with condensation build up in the refrigerator compartment. Upon further inspection I found a long air gap in the gasket on the left hand side of the RC door. I shaped this and it was now sealing as designed. I advised the customer on not opening the RC door for at least 4 hours to allow time for the gasket to shape. I was not able to replicate the noise. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Georgetown, TX 78633

Lou

Job Details: 09/02/2022

"Arrived on site to install previously ordered parts. Upon arrival, I found the box for the toeplate was empty. I advised the office and my customer and am ordering another toeplate and office to schedule return service. ; ordrng 1 W11550992 (Toeplate)"

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near Austin, TX 78759

David S

Job Details: 09/02/2022

Arrived on site to replace the lower harness. I replaced the harness. I tested the unit. It is working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104ESS0

Near Austin, TX 78732

David S

Job Details: 09/02/2022

"Arrived on site for dishwasher making a high pitched noise. I inspected the unit and work area. I ran a diagnostics cycle and found no fault codes. I found the water valve or king as designed, the wash motor and drain pump working. I ran the unit into normal operation and found the water valve squealing.I installed a new valve and tested it several times. It is no longer squealing and no leaks detected

We serviced a

WHIRLPOOL RANGE

Model JGS9900BDS

Near Austin, TX 78704

Leonardo

Job Details: 09/02/2022

Arrived on site to replace glass cooktop. Found screws on burner heads rusted will need to replace screws and orifice holders and burner heads

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Leander, TX 78641

Kimo

Job Details: 09/02/2022

"Arrived for washer that is showing F3E1 code. Upon inspection I found that the below was becoming detached from the tub. I fixed that and the perform a diagnostics test and found that the unit was producing too many suds for the detergent dispenser being empty, Which indicates an over sudsing issue. I replaced the Pressure switch in case it was too late to save it. Then I noticed that the cx is using a soap that is Concentrated. Advise the customer to use the measuring cup and do not go past the number one no matter the size of the load she is washing. I rinsed out detergent dispenser and ran unit several times until the amount of soap soap reached a normal level. Tested unit one last time and found unit operating as designed job complete."

We serviced a

LG DRYER

Model DLEX3700W

Near Georgetown, TX 78628

Gerry C

Job Details: 09/02/2022

MR Arrived on site for clothes not drying. On inspection unit had error code n95.The air vent had restricted air flow. Pulled vent hose from wall air follow was normal. Tested air flow outside and it was was restricted. CX will clean.Ran a moisture sensor test and the readings were off. Clean the moisture sensor bars off and retested. The test was with in MGF specs. No other issues found. 2nd appliance.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Pflugerville, TX 78660

Wesley

Job Details: 09/02/2022

Arrived onsite and found poor cooling doing to thick ice build up on the evap. Too thick to service. Advised customer on defrosting. Ordering parts and returning to complete diagnostic of failure and repair defrost issue. ; ordrng 1 W11518204 (Ui) and 1 W11558182 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Austin, TX 78749

Luis

Job Details: 09/02/2022

"Arrived on site for loud noise and cooling issue. At time of visit unit was defrosted,customer played multiple videos of loud noise from fresh food compartment diagnosed ice hitting fan blade. Ran diagnostics changed defrost setting to basic to defrost every 8 hours of compressor run time,if issue continues unit will need a new fresh food evaporator cover."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Georgetown, TX 78626

Gerry C

Job Details: 09/02/2022

"MR Arrived on site to install previously diagnosed parts. Replaced controller, tested unit . Working as MGF designed. Found handle broke, Oder part.; ordrng 1 W11449263 (Door Handel assembly)"

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JS0

Near Pflugerville, TX 78660

Wesley

Job Details: 09/02/2022

Arrived onsite and found unit not consistently igniting. Adjusted the igniter stem and tested. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Killeen, TX 76541

Tyler

Job Details: 09/02/2022

Arrived on site for washer leaking water into dispenser as well as dispenser drawer broken. Upon arrival confirmed issue and found siphoning mold of dispenser door cracked. Also found and confirmed leak from cold side inlet valve. Replaced both parts reassembled and tested unit and found no signs of leaking and unit functioning as designed call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Georgetown, TX 78626

Lou

Job Details: 09/02/2022

"Arrived on site to install previously diagnosed and ordered parts. Due to the drain hose being too short and the water hose leaking at the inlet valve, I removed and replaced the 6ft drain hose with a 12ft drain hose and removed and replaced the water hose with a 10ft hose provided by the builder. Tested the unit and it is operating as designed. No leaks observed at the end of service, job completed."

We serviced a

KENMORE RANGE

Model 790.465925

Near Austin, TX 78703

Leonardo

Job Details: 09/02/2022

Arrived on site to test unit for left front burner staying on. Test unit and found switch was not on the turn off position. Secured switch test unit and unit test good job complete.

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Jarrell, TX 76537

David Z

Job Details: 09/02/2022

"Arrived on site to diagnose dryer making noise when in use. Customer said they had heard it early on, but hasn't used the unit much. Ran unit loaded and unloaded and found no abnormal noises. Debris may have been stuck and worked it's way out of the drum seal or blower wheel, and no longer creates an issue. Unable to verify a failure at this time. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Round Rock, TX 78681

Vincent

Job Details: 09/02/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was frost build up on freezer. I inspected unit and was not cooling at all. Compressor still running and found UV dye on drip pan and evap pan. Im ordering a evaporator to fix unit. ordrng 1 W11256565 (Evaporator)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Round Rock, TX 78665

Gerry C

Job Details: 09/02/2022

Arrived for Handel on door lose. On inspection the glass bo; ordrng 1 W11176456 (Glass door) and 1 W11178521 (Name plate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Belton, TX 76513

Jonathan M

Job Details: 09/02/2022

Arrived on site for a refrigerator that has lights out in the upper portion of the refrigerator and in the freezer. Inspected unit and work area. Did confirm the customers complaint and found the freezer module out. Replaced the one freezer module and the unit began to work and operate as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JF42NXFXDE02

Near Austin, TX 78732

David S

Job Details: 09/02/2022

Arrived on site for part of the door being broken. I inspected the unit and work area. I found the damper strike broken. I am ordering the strike to complete the repair. ordrng 1 W11251734 (Damper strike)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Hutto, TX 78634

Vincent

Job Details: 09/02/2022

"Arrived on site for range, inspected unit and work area. Installed new oven panel. Job completed."

We serviced a

WHIRLPOOL WASHER

Model MVWB850YG1

Near Austin, TX 78735

Justin

Job Details: 09/02/2022

Arrived on site for a washing machine that was making a loud sound during the spin and now getting an unbalanced error code. Upon further inspection I found an extreme amount of rust on bottom of the unit. I found the unit would need new bearings and gearcase. I walked the customer through my findings and they declined any further repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near San Marcos, TX 78666

Andrew

Job Details: 09/02/2022

Arrived on site to test unit for frost build up in FC. Customer stated they went out of town and returned with frost build up present. Found frost was caused by door not closed properly. Removed frost and door is sealing as designed. Filled gap between linear and cabinet with silicone. No leaks detected. Job complete.

We serviced a

AMANA RANGE

Model ACR4303MFB4

Near Lockhart, TX 78644

Andrey

Job Details: 09/02/2022

"Arrived on site to test unit for burner issues, tested unit found all four infinite switches burned up in the back will not work on high, and elements not heating properly, center buttons now working properly, replaced infinite switches and elements, unit is now functioning as designed, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bartlett, TX 76511

David Z

Job Details: 09/02/2022

Arrived on site to replace capacitor due to failed/leaking capacitor on washer. Replaced and tested. Verified unit working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Blanco, TX 78606

Andrew

Job Details: 09/02/2022

Arrived on site to replace HV control for unit frosting you. Customer stated they have to unplug every so often to thaw unit down. Found drain tube was clear and not restricted. Advised customer on string of issues specific model has and not confident repair would hold. Customer agreed to proceed with main control replacement. Replaced UI and control.

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Cedar Park, TX 78613

Kimo

Job Details: 09/02/2022

Arrived onsite for a washer that is making a squeaking noise when in use. Upon inspection I found that the rotor had some damage to the teeth. I installed new rotor and tested unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Andice, TX 78628

Vincent

Job Details: 09/02/2022

"Arrived on site for washer, inspected unit and work area. CX compla int was washer not draining. Tested unit and found stored error codes F2E1 F9E1. I then tested voltage at the control for drain pump and it was good. Tested voltage at the drain pump and had no voltage. Wiring harness has to be replaced in order to fix. Will also replace strike as is broken. When parts have arrived. No leaks where observed during service. ; ordrng 1 W11568984 (Lower harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Austin, TX 78753

Joe Z

Job Details: 09/02/2022

"Arrived onsite for Fridge- temp issue. Upon arrival Mrs.stated that the FC has good temp, but the RC seemed too cold. Found the RC set to 7 which is the coldest setting. Mrs. Said she did not recall ever switching from recommended setting 4 to 7. Checked temps. Got 2 degrees In the FC and 33 degrees in the RC. Ran diagnostics and all test passed including thermistors. Changed settings to recommended and unit still dropped to 34 and compressor still operating with call for cooling. Ordering control. Office to reschedule ; ordrng 1 W11524469 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Austin, TX 78701

Matthew

Job Details: 09/02/2022

"Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Found both cabinets cool but above temperature. . Found evaporator covered in ice. Unit having defrost issues. Ran diagnostics, found defrost sensor open. Also ran forced defrost and heater would not energize. Ordering defrost sensor, control, UI and evaporator harness. Needs manual defrost 48 hrs prior to next visit. ordrng 1 W11546681 (Harness) and 1 W11558182 (Control) and 1 W11546610 (Heater) and 1 W11518204 (UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Pflugerville, TX 78660

Wesley

Job Details: 09/02/2022

Arrived onsite for no cool in fresh food section and found cause to be failed evap fan motor.Completed repair. All checks good. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL COOKTOP

Model KCGS556ESS02

Near New Braunfels, TX 78132

Andrey

Job Details: 09/02/2022

"Arrived on site to test unit for middle burner not adjusting properly, tested unit found valve would not regulate gas flow, replaced valve, applied bubble solution on all connections, unit is running as designed, per customer request flames was adjusted slightly higher then normal due to customer not being satisfied with the amount of heat she was getting, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Lampasas, TX 76550

Tyler

Job Details: 09/02/2022

Arrived on site for dishwasher needing previously diagnosed main control and sump assembly. upon arrival reconfirmed issue and installed both parts. Ran normal and diagnostics cycles and found unit functioning as designed. No leaks present call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Taylor, TX 76574

Vincent

Job Details: 09/02/2022

"Arrived on site for washer, inspected unit and work area. Found control bad. Replaced control and tested in diagnostics and it was working fine till drain was going to come on and it just lost power. Im ordering a new control, drain pump pump, motor, lower harness. Returning tech to install all parts. No leaks where observed during service. Office will contact CX when all parts are available. ; ordrng 1 W11568983 (Wiring harness) and 1 W11026785 (Motor) and 1 W11396717 (Drain pump) and 1 W11543997 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Pflugerville, TX 78660

Wesley

Job Details: 09/02/2022

Arrived onsite for condensation issue and repaired air gapping issue with heat treatment. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Round Rock, TX 78681

Kimo

Job Details: 09/02/2022

Arrived onsite for dishwasher that is not draining. Upon arrival I ran the unit in diagnostics mode and found code for product not draining but all at her functions work. I replaced the drain pump and tested the unit and found no change. As the unit was attempting to drain I pulled the unit forward and found that the unit began draining normally. I then pushed the unit back in its place and tested again and found the unit still operating as designed. Job complete no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Pflugerville, TX 78660

Paul

Job Details: 09/02/2022

"Arrived onsite to replace previously diagnosed and ordered parts.Replaced the compressor and drier, vacuumed the system and charged the system to 68 grams of R600. Tested the unit and found it working as designed. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Dripping Springs, TX 78620

Kevin

Job Details: 09/02/2022

"Arrived on site and inspected unit and found control panel is unresponsive. Remove control panel and reset all connections and it is now working properly. Confirmed operation by heating a cup of water and preheating oven. No further repair is required at this time, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Georgetown, TX 78626

Lou

Job Details: 09/02/2022

"Arrived on site to inspect range oven not working. Upon further inspection, I found the customer had the Bake mode turned on and the oven was not operating. Customer advised that they had some bad weather recently and the unit stopped working. I tested the broil mode and it failed as well. Pulled the unit out and found the left side panel damaged (photo). I recommended that the customer contact their builder due to the unit being out of its 30 day cosmetic warranty. Tested the control and found it not providing voltage. Removed and replaced the control and retested and it continued to fail. Checked the ignitor and it was bad. Removed and ignitor and retested no unit is operating as designed. Tested the cooktop burners and they are operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WFE505W0HB3

Near Waco, TX 76711

Jonathan M

Job Details: 09/02/2022

Arrived on site for arrange that wont start a bike cycle. Inspected unit and work area. Attempted to place the unit in a big cycle and found the unit working as designed. Tested the boiler function and found the unit working as designed. The unit is working as designed. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near New Braunfels, TX 78130

Andrew

Job Details: 09/02/2022

"Arrived on site to replace previously diagnosed OWI, sump assembly and replaced control and vent assembly as a precautionary. Replaced parts, unit working as designed. Advised customer to level unit and flooring is uneven and not able to properly level. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Austin, TX 78748

Luis

Job Details: 09/02/2022

"Arrived on site. Found ice build up under ice bin,ice bin was recently cleaned out 6 days ago,found 3rd door that was ordered is still the same issue finish on stainless steel has a matte finish unit needs shiny stainless steel finish sending for parts research ;

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Belton, TX 76513

Jonathan M

Job Details: 09/02/2022

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the customer was within the model and serial number range for the service pointer. Replaced the heater and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near San Marcos, TX 78666

Andrew

Job Details: 09/02/2022

"Arrived on site to test unit for not heating. Found igniter was missing. Installed igniter, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model GSC308PJS05

Near Austin, TX 78732

David S

Job Details: 09/02/2022

Arrived on site for microwave not heating. I inspected the unit and work area. I found the unit would come on but not heat. I gained access to the magnetron and found it shorted to ground. I tested voltage from the control to the transformer. I found good voltage being supplied. I installed the new magnetron and tested the unit. It is now working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD608ESS01

Near Austin, TX 78734

Justin

Job Details: 09/02/2022

"Arrived on site for a refrigerator making a loud abnormal noise. On arrival the customer provided a video of the noise. I found it to be a loud metal on metal clanking noise, and they stated it seemed to come from the compressor compartment. I activated the fans and baffle to find no abnormal noise. I then opened the doors to let the cold air out for several minutes and monitored the compressor ramp. I could not replicate the sound at the time of service. I called techline and spoke to Adrian and received SR# 7734504305. Adrian recommended no part install for the time being. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Woodway, TX 76712

Jonathan M

Job Details: 09/02/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Jarrell, TX 76537

David Z

Job Details: 09/02/2022

"Arrived on site to follow up on refrigerator that is losing cool again and clicking. Was able to verify unit clicking and buzzing, with the buzz coming from the compressor. Compressor is getting hot and locking up, and can not restart. Ordering sealed system items. Sealed system tech needed. Office to schedule when parts arrive. ; ordrng 1 W11370574 (Compressor) and 1 Nitrogen (Nitrogen) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access Valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Austin, TX 78745

Matthew

Job Details: 09/02/2022

"Arrived onsite for refrigerator ice maker not making ice after last repair. Upon arrival ran ice maker diagnostics. No error codes. Ran harvest and fill test both passed without error. Check ice box fan and thermistors, all passed. Called tech line for assistance. Ran test with Adrian. Recommended replacing Main board and ice maker. SR#7734504090. ordrng 1 W11224256 (Main board)"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DC

Near Lockhart, TX 78644

Andrey

Job Details: 09/02/2022

"Arrived on site to test unit for leaking water, tested unit found gear case has failed causing rusty water and oil to leak out in the center, customer accepted, replaced gear case ran multiple diagnostics cycles with customer present, unit is running as designed, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QTS02

Near Austin, TX 78746

Luis

Job Details: 09/02/2022

"Arrived on site for not dispensing ice. Removed bucket found coupling on shaft slipped causing motor not to engage shaft,replaced defective shaft reassembled unit tested ice dispenser unit working as designed

We serviced a

WHIRLPOOL VENTHOOD

Model WVW53UC6LS0

Near Buda, TX 78610

Kevin

Job Details: 09/02/2022

"Arrived on site and inspected vent hood and found bracket for chimney is not centered and because of this chimney leans to the left. Installation will need to be redone, masonry bits are needed to get through tile in order to re-center basket, job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Leander, TX 78641

Kimo

Job Details: 09/02/2022

"Arrived onsite for cooktop with a center power burner that would go out when set to low. Upon inspection I dont that the orifices where clogged I cleared them and got the low setting to work but now the medium settling is now too high with orange foam. ordrng 1 W11205318 (Center, Simmer)"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS11

Near Cedar Park, TX 78613

Kimo

Job Details: 09/02/2022

"Arrived onsite for MW oven combo not heating. Upon inspection I found that there was a 3 wire setup at the wall and the ground wire (with the unit not connected) had power when there should not be. I contacted techline and spoke with Drew and told them of my findings, cx will need to have a electrician come out and corrected this I left the breaker off for safety. sr#7734448214."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC7HB02

Near Hewitt, TX 76643

Jonathan M

Job Details: 09/02/2022

Arrived on site for a while overnight has no power. Inspected unit and work area. Remove the oven from the wall and check voltage. Found no voltage going to the unit. Spoke to CS and was advised to go ahead and replace the control board since the customer noticed a flash inside the unit. I did check to make sure that there were no grounded wires or evidence of any sparks within the unit. All connections and wiring were good. Replaced the control and tested the unit. Still had no voltage. The customer checked his junction box and found that the wires the junction box had exploded. The customer will need an electrician to fix his electrical supply. Call complete.

We serviced a

KENMORE WASHER

Model 796.4117221

Near Georgetown, TX 78633

Lou

Job Details: 09/02/2022

"Arrived on site to inspect washer door latch issues. Customer advised that theyve been having issues with the door not latching and getting an error code. Customer provided a new latch. I removed and replaced the latch and tested the unit and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS11

Near Austin, TX 78751

Joe Z

Job Details: 09/02/2022

"Arrived onsite for ICE MAKER IS NOT PRODUCING ICE. TEMPS SEEMS FINE. SOMETIMES THE DOOR DOESN'T CLOSE ALL THE WAY AND IT FREEZES UP AND IT DOESN'T SEEM LIKE THE DOOR SEALS VERY WELL. Upon arrival , inspected unit and found entire base of freezer and drain pan is covered in ice. Also test ice maker. Ran harvest test and icemaker is not calling for water. Bypassed icemaker and valve is operating correctly.. need to replace icemaker and clear clogged drainAdvised tenant to thaw out unit and lay towels down at least 24 hours prior to next visit.

We serviced a

KITCHENAID DISHWASHER

Model KUDT03FTSS2

Near Austin, TX 78703

Leonardo

Job Details: 09/02/2022

Arrived on site to test unit for unit not working. Test unit and found cleaning light blinking 7 time. Checked chopper blade and it checked good found bad control board customer declined estimate job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78749

Luis

Job Details: 09/02/2022

"Arrived on site for unit not freezing,removed evaporator cover found no frost formation on evaporator,ran test 40 during freezer cool no frost formation on evaporator,slight noise from weld connection ordering a new evaporator and compressor,sealed system repair covered by manufacture sealed system warranty. ordrng 1 W11592010 (Compressor) and 1 W11099748 (Evaporator) and 1 W11506635 (Access valve) and 1 w10843121 (Drier)"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Leander, TX 78641

Kimo

Job Details: 09/02/2022

Arrived onsite for for a oven that is making noise when in use.actual complete is that there is a F8E0 code fan speed. I tested unit and got the same code. I replaced the blower and tested the unit and found that the unit operating as designed. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Austin, TX 78727

Paul

Job Details: 09/02/2022

"JM: Arrived onsite to perform SP W11540964 - Special Project S17304. R/R heating element and tested unit. Operational test good, no leaks observed during service. Call complete."

We serviced a

MAYTAG DRYER

Model MEDC300XW1

Near Killeen, TX 76549

Tyler

Job Details: 09/02/2022

On site for dryer not heating correctly. Upon arrival confirmed issue and upon further testing found that the unit had a smashed vent hose causing a airflow restriction as well as heating element coil crack in causing coils to sag and make contact with outer frame. Unit now functioning as designed call complete

We serviced a

WHIRLPOOL OVEN

Model RBS305PVS03

Near Cedar Park, TX 78613

Kimo

Job Details: 09/02/2022

Arrived onsite to install previously diagnosed part. Upon arrival I installed rebuild control. And tested unit and found unit operating as designed. job complete.

We serviced a

JENN-AIR COMPACTOR

Model TC707S1

Near Austin, TX 78746

Leonardo

Job Details: 09/02/2022

Arrived on site to test unit for unit working but when it goes up it continues to try to go up due to direct switch not working. Also advised customer it could be bad motor. Customer doesnt want to do motor just switch. She will call and cancel if she decides to get a new unit. ordrng 1 WP777811 (Direct switch)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Hutto, TX 78634

Vincent

Job Details: 09/02/2022

"Arrived on site for microwave, inspected unit and work area. Found microwave with no power, tested voltage at wall and was good. I then tested thermal fuse and was good, tested cavity thermostat and shows open. Will have to replace interlocks and thermostat ; ordrng 1 W11224856 (Thermostat)"

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Pflugerville, TX 78660

Wesley

Job Details: 09/02/2022

Arrived onsite and tested unit for noise concern and determined that noise experienced is the normal brake function during the deceleration of the washing machine. All checks good. Unit is otherwise operating as designed.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Canyon Lake, TX 78132

Andrey

Job Details: 09/02/2022

"Arrived on site to test unit for not spinning, customer stated that it spinning out but had some concern about the functionality of unit, noticed that customer did not have cold water line connected only hot, connected cold water line, put unit through diagnostics, found at spin that the belt is screeching very loud, inspected belt and found it really loose replaced belt from job 352471, tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model CAM2742TQ3

Near Jarrell, TX 76537

David Z

Job Details: 09/02/2022

"Arrived on site to diagnose washer that is not starting cycles. In use light is on, but not starting. Found timer failed to advance. Replaced timer and verified unit working as designed. Call complete."

We serviced a

WHIRLPOOL DRYER

Model CSP2760TQ3

Near Jarrell, TX 76537

David Z

Job Details: 09/02/2022

"Arrived on site to diagnose dryer not heating. Examined unit and tested all safety devices and thermal fuse. Found all tested good. Checked voltage and found good voltage. Ordering harnesses and timer to resolve ; ordrng 1 8529991 (Upper Harness) and 1 8576522 (Main Harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Austin, TX 78746

Leonardo

Job Details: 09/02/2022

Arrived on site to test unit for noise. Test unit and can hear upper spray arm making knocking sound and dispenser not opening. Test unit and will order new manifold and dispenser office to reschedule ; ordrng 1 W11412300 (Dispenser) and 1 W11545334 (Upper manifold)

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS

Near Austin, TX 78717

Kimo

Job Details: 09/02/2022

Arrived onsite for a cooktop that is continuously sparking. Upon arrival I checked the harness and found that it was good. I then tested unit till I was able to reproduce the issue.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB00

Near New Braunfels, TX 78130

Andrew

Job Details: 09/02/2022

Arrived on site to test unit for no ice production. Found harness was damaged. Needing new FC door in black to fix issue ; ordrng 1 LW11038915 (FC door(black))

We serviced a

KENMORE WASHER

Model 110.249322

Near Austin, TX 78731

Scott

Job Details: 09/02/2022

Arrived on for washer not spinning or agitating. Found motor coupler had rounded out . Replaced coupler . Unit is agitating and spinning out. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Robinson, TX 76706

Jonathan M

Job Details: 09/02/2022

Arrived on site for refrigerator that is not cooling the refrigerator compartment again. Inspected unit and work area. Femoved the air tower and found the return air lines frozen. I steamed out the ice and found a small gap in the liner around the hinge side of the door. I called Whirlpool Techline and spoke to Chris SR# 7734508218. He advised to silicone the cabinet. Ordering parts and the air tower and will return on 9/12. ; ordrng 1 WP482338 (White silicone) and 1 W10841140 (Clear silicone) and 1 W11126274 (FC air tower)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9979SKZ

Near Austin, TX 78727

Kimo

Job Details: 09/01/2022

Arrived onsite for dishwasher that is not draining upon inspection I found that the drain pump was jammed not allowing the water to to leave the unit. I replaced the pump I tested unit and found unit operating as designed no leaks. Job complete

We serviced a

IKEA DISHWASHER

Model IUD9500WX4

Near Austin, TX 78759

Kimo

Job Details: 09/01/2022

Arrived onsite for dishwasher that is not cleaning properly. Upon inspection I ran the dishwasher and found that it is operating as designed upon further inspection I found that the Sump&motor had some food debris and hard water deposits in it I cleared it out and tested unit and found 7th operating as designed. Job complete no leaks

We serviced a

ROPER DRYER

Model RED4516FW0

Near Taylor, TX 76574

Paul

Job Details: 09/01/2022

Arrived onsite for a dryer that heats but will not tumble. I found the belt broken. I found all the rollers and the idler in good condition. I replaced the belt and removed all the lint from the chassis. I tested the dryer and found it working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Hutto, TX 78634

Paul

Job Details: 09/01/2022

Arrived onsite for a washer not filling properly. I checked error codes and found an F8E1 & F0E2. I ran manual diagnostics and found the cold valve not passing water. I replaced the housing and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Bee Cave, TX 78738

Leonardo

Job Details: 09/01/2022

Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor. Test unit and unit test good job complete.

We serviced a

KITCHENAID OVEN

Model KFGD500ESS04

Near Round Rock, TX 78681

Vincent

Job Details: 09/01/2022

Arrived on site for oven inspected unit and work area. Replaced bake igniter and tested. Unit is now operating as designed no leaks where observed during service. Job completed.