Service History 265

We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGK00
Near Round Rock, TX 78681
Kayman
Job Details: 04/27/2021
Arrived onsite for refrigerator freezing food on the RC. Upon inspection I found heavy frost on the top shelf of the RC. I ran diagnostics and found the sensors good. During damper test it sounded like the damper would open but sounded off. I removed the damper and found a block of ice formed causing the damper door to stay open. I replaced the damper and thermistors and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near The Hills, TX 78738
Robert
Job Details: 04/27/2021
Arrived on job for complaints of not drying and noise. Checked air flow and it?s not good customer will have vent cleaned. Removed front panel and found screw stuck in felt seal. Removed screw and test dryer. All functions working properly.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/27/2021
"Arrived on site for washer leaking water. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F3-F2 inlet water temperature fault/ thermistor and F2-E1 UI stuck key. Cleared error codes. Ran encoder test and found all keys responding. Ran manual test mode and found unit leaking at inlet valve assembly. Tested all other operations and tested good. Thermistor will come with inlet valve assembly.Removed failed valve and installed new. Assembled unit and tested operation in manual test mode. Monitored water connection and observed operation. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Harker Heights, TX 76548
Al
Job Details: 04/27/2021
Arrived on site to install previously ordered part.R&R the control.Reassembled and unit tested as designed WITH TONES.JOB COMPLETE
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Georgetown, TX 78626
Tommy
Job Details: 04/27/2021
"Arrived onsite for previously diagnosed parts. Upon replacing mag found unit had same result called tech line and spoke with 7730612971 Chris, he stated it is likely wire break. Ordering wiring harness. Office to reschedule upon receiving.; ordrng 1 W10907653 (Main harness) and 1 W10498567 (Mag wiring)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Leander, TX 78641
Justin
Job Details: 04/27/2021
Arrived on site for a dishwasher not draining. The customer stated that another company came out and said it was due to the drain hose being improperly routed. The customer had the drain re routed and ran a cycle after that. She found that the unit did not drain at the end of the cycle still. Upon further inspection I found the unit powered off at the wall switch. I turned it on and manually drained the water in the tub. The drain ran as designed. I then put the unit into diagnostics mode and found stored error code F6E4 for inlet water float switch open. I ran a test cycle and found the unit working and draining as designed. I observed the drain line and found the flapper opening and closing properly. I found nothing stuck under the float switch and the switch working as designed. I found the harness plugged in correctly at the pump and control. I found proper voltage to the unit as well. I called techline and spoke to Chris and received SR# 7730614272. He recommended to replace the drain pump and control at the same time. Ordering control and will return to install..; ordrng 1 W11305303 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/27/2021
"Arrived on site for customer complaint of unit not dispensing ice, found failed ice bin, I replaced ice bin, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Seguin, TX 78155
Noah D
Job Details: 04/27/2021
"Arrived on site to inspect unit for not closing correctly, upon inspection found the right side hinge snapped at pin. Replaced hinge and moved over all hardware. Checked for issues and found none. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Pflugerville, TX 78660
Andy
Job Details: 04/27/2021
Arrived on site to install previously diagnosed pads. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
KITCHENAID OVEN
Model KEHC309JSS05
Near Lakeway, TX 78734
Robert
Job Details: 04/27/2021
Arrived on job for complaints of microwave door falling. Will need springs to repair parts only show one side available. ; ordrng 1 PARTResearch and 1 WP4451009 (spring)
We serviced a
MAYTAG DRYER
Model MEDX700AG0
Near San Marcos, TX 78666
Andrew
Job Details: 04/27/2021
"Arrived on site to test unit for not heating. Found bad element. Cleaned unit and replaced element. Tested unit, unit works good. Advised customer to have venting cleaned by professionals to prevent future issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25PWXAN01
Near Killeen, TX 76542
Al
Job Details: 04/27/2021
"Arrived on site to install previously ordered parts.Removed and replaced the the ice maker and added the bail arm.Ice maker working properly, but the valve is defective, not allowing the water to enter the unit from the wall.Checked voltage at the wall and valve is getting the required voltage, but is simply aged and defective causing the malfunction Ordering the valve and customer is going to purchase the fill hose from the wall to the valve.Office to schedule return services.; ordrng 1 4318046 (REG, WATER INLET)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Manor, TX 78653
Matthew
Job Details: 04/27/2021
Arrived onsite for washer not completing a cycle. Upon arrival put unit in diagnostics and found error code for long/no fill. Ran diagnostics and found valve failure. Will need valve replaced. Also while testing found that in drain cycle unit is not draining properly. Potential clogged standpipe. Notified customer and customer will need to correct before next visit or risk flooding area. Office to reschedule. ; ordrng 1 W11038689 (valve)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78723
Jacob
Job Details: 04/27/2021
"Arrived onsite for unit not having power. Checked voltage. Unit was getting 240v. Upon further inspection. Found that the thermal fuse was bad. Replaced fuse. Tested unit. Unit tested good. No issues at this time. Asked customer if it would take her long to dry clothes, they said yes. Let her know that the duct needs to be cleaned out, could be the issue to blowing the fuse to the unit.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Leander, TX 78641
Justin
Job Details: 04/27/2021
"Arrived on site for MW causing grease splatter over the unit. Upon further inspection I found grease on cabinets coming from charcoal filter area. I found the grease filter on the unit very dirty and the fan working as designed. The customer stated they cook a lot of greasy foods, and I advised them to start using a grease catcher to help prevent this. I also advised them to clean the grease filter. I let the customer know this is normal operation and the unit is running as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ
Near Elgin, TX 78621
Matthew
Job Details: 04/27/2021
Arrived onsite for refrigerator icemaker not functioning. Upon arrival put unit in diagnostics and found error code E2 for ice maker lost position. Ran test cycle and unit did complete harvest and bump ice. Ran fill test and unit did fill. Power cycled unit to clear error code. If symptoms persist recommended replacing ice maker. Job complete
We serviced a
WHIRLPOOL DRYER
Model LER7648KQ2
Near Waco, TX 76706
Jonathan M
Job Details: 04/27/2021
Arrived on site for a dryer that?s heating but not turning. Inspected unit and work area. Confirmed customers complaint and disassembled unit. Found the belt had broken due to the idler pulley breaking. Replaced both with the repair kit sent and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model n/a
Near Leander, TX 78641
Tommy
Job Details: 04/27/2021
Arrived onsite for microwave hood light being stuck on. Upon arrival replaced control and found no difference. Spoke with tech line and ordering lamp base bulb and control. Office to reschedule upon receiving.; ordrng 1 W10210871 (Base) and 1 8206232A (Bulb) and 1 W10892389 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78739
Richard
Job Details: 04/27/2021
Arrived onsite for the for the oven cooktop is damaged. Replaced cooktop and all functions tested good complete
We serviced a
KITCHENAID RANGE
Model KODE300ESS02
Near Austin, TX 78738
Robert
Job Details: 04/27/2021
Arrived on job for complaints of error code. Confirmed code for appliance Manager. Replaced control for upper oven. Lights blink on and off. Replaced console and problems still there customer will have electric checked possibly floating ground.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Seguin, TX 78155
Noah D
Job Details: 04/27/2021
"Arrived on site to inspect unit for not cooling, upon inspection found the unit in a off state, tried to change state of unit or program, no feedback from UI, replaced UI control and found the overlay was shorted as well, ordering overlay and module. Office to reschedule ; ordrng 1 W10464767 (MODULE ) and 1 W10632601 (OVERLAY )"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Austin, TX 78729
David Z
Job Details: 04/27/2021
Arrived on site to install control to resolve bulb always being on. Replaced control and retested with new bulb. Unit is now operating at designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Temple, TX 76502
Tyler
Job Details: 04/27/2021
Arrived on site for dishwasher giving F8 E2 errorcode and an F8e4 code. from further diagnosis I found unit was partially functioning during diagnostic test and when I just some of the bottom of the unit I found it was due to the flood switch getting stuck and not allowing the dishwasher to realize that the unit was empty and had to water in it I would had to replace the flood switch and verified to see if the unit was overfilling but could not get any indication that the unit was leaking water. at this time unit is functioning as designed after replacing flood switch call complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Round Rock, TX 78681
Wesley
Job Details: 04/27/2021
Arrived onsite and replaced the fuse to repair. Advised customer on best use to avoid fuse going out. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Lago Vista, TX 78645
Lou
Job Details: 04/27/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found that the ice maker failed to harvest after the last service call. It had ice cubes in the tray and the tines had stopped mid harvest cycle. I removed and replaced the ice maker and retested and unit is operating as designed. Cycle power to the unit to reset controls. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Austin, TX 78758
Scott
Job Details: 04/27/2021
"Arrived on site ,replaced control. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78750
David Z
Job Details: 04/27/2021
"Arrived on site to diagnose dishwasher with lights and issues. On arrival found error codes F10E2 for vent wax motor electrical issue, F7E1 single speed wash motor failure. Customer told me that unit wasnt draining. Found that the error codes and no drain can be caused by issues with the vent wax motor. Replaced vent motor and retested. Unit is working as designed. No leaks found. Call complete."
We serviced a
ESTATE RANGE
Model TES356RD0
Near Killeen, TX 76549
Al
Job Details: 04/27/2021
Arrived on site to install previously ordered parts.Removed and replaced the 3 defective elements.Reassembled and now ALL 4 work properly.Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Killeen, TX 76549
Al
Job Details: 04/27/2021
"Arrived on site and inspected side by side KitchenAid refrigerator with cooling issues.Confirmed the complaint and took temperatures in both sections and got -1 and 55 degrees.Observed a massive ice buildup on the fan scroll that was so frozen over
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78745
Richard
Job Details: 04/27/2021
Arrived onsite for the oven range control not working. Replaced control board and all functions tested good complete
We serviced a
KENMORE REFRIGERATOR
Model 106.555224
Near Florence, TX 76527
Jonathan S
Job Details: 04/27/2021
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found light on PC board. Checked voltage at ice maker and found none. Measured voltage at PC board and found 120 volts. Removed failed control and installed new. Cycled ice maker and monitored operation. All tested good, no water leaks detected."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78758
Scott
Job Details: 04/27/2021
Arrived on site for no drain washer . Found drain motor had failed . Replaced pump motor . Ran diagnostics all checked normal. No water hook ups . Job complete
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV164LSA
Near Lakeway, TX 78734
Robert
Job Details: 04/27/2021
Arrived on job for complaints of no power. Found fuse open ran line fuse to check why. When heating loud crack and flash turn off heating and inspected source. Wire harness damaged arcing to frame shorting out unit. Microwave has plastic damage to console and grate from age. Repairs not recommended. ; ordrng 1 5304464100 (wiring harness) and 1 5304509451 (FUSE)
We serviced a
ROPER DRYER
Model RED4516FW0
Near Waco, TX 76705
Jonathan M
Job Details: 04/27/2021
"Arrived onsite for a dryer that is not starting. Inspected unit and work area. Tested voltage at the wall and found proper voltage. Checked voltage at the terminal block and found proper voltage. Tested unit and found unit not starting. Checked continuity through the fuse, start switch, and door switch and all tested good. Checked voltage going to the timer between black and light blue and found 50 V with it connected to the timer. Checked voltage from black to purple with the connector on the timer and found 50V. Removed the connector from the timer and found 240 V from black to blue and black to purple. Spoke to SW and was advised that it would either be a timer issue or a motor issue. Replaced timer due to previous issue of voltage supply. Tested unit and unit began working as designed indicating the improper voltage from the wall caused the contacts in the timer to short. Unit is now working as designed. Called complete."
We serviced a
AMANA DISHWASHER
Model ADB1500ADS4
Near Austin, TX 78749
Leonardo
Job Details: 04/27/2021
Arrived on site to test unit for unit for unit tripping breaker. Test unit and found shorted control board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5DHAXVA01
Near Austin, TX 78750
Jonathan M
Job Details: 04/27/2021
Arrived on site for refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the unit does make ice but that it will stop due to the front cover breaking and the arms catching on the fence. Confirmed customers complaint and replaced ice maker. Watched unit cycle and fill in unit is not working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Spicewood, TX 78669
Brandon
Job Details: 04/27/2021
"Arrived on site for customer complaint of unit not cooling, found return air was blocked, also found unit cycling on and off, found failed main control. I cleared return air and replaced control board, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Santa Clara, TX 78124
Noah D
Job Details: 04/27/2021
"Arrived on site to inspect unit for not making ice, upon inspection and per last visit I replaced icemaker and tested unit for production, Icemaker turned and filled. tested, no problems found. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78132
Noah D
Job Details: 04/27/2021
"Arrived on site to inspect unit for leaking, upon inspection found the unit did have a hole in tubing, customer was still using washer, replaced tubing and tested with no issues or leaks. Complete"
We serviced a
GE REFRIGERATOR
Model GSS23GMKECES
Near Spicewood, TX 78669
Brandon
Job Details: 04/27/2021
"Arrived on site for customer complaint of u it icing up and then making a noise, I checked heater and bi metal, both tested good, found failed control, I replaced control, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/27/2021
Arrived on site for CSI DW leaking from door. Last visit I replaced the wax vent. Notes are not updated in this ticket from my prior visits. Ran diagnostics and no error codes came on. Found top rack spray arm was spraying directly at the door causing excessive moisture to form in wax vent. Removed spray arm and installed modified spray arm with two ports. Ran through diagnostics again and there was much less moisture forming on the wax vent. This should solve the water trail customer has experienced prior. No leaks detected. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78717
Kayman
Job Details: 04/27/2021
Arrived onsite to install previously diagnosed parts. I installed the main control and console. I could not get the unit connected to WiFi so I left the WiFi connect teams number for assistance. I tested preheat and the unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HB03
Near Elm Mott, TX 76640
Jonathan M
Job Details: 04/27/2021
Arrived on site for a microwave that?s unresponsive at times. Inspected unit at work area. The customer advised that you can sometimes press 30 seconds and the unit won?t start. Replaced console and tested unit several times. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Killeen, TX 76543
Al
Job Details: 04/27/2021
Arrived on site to install previously ordered part.Removed and replaced the control and unit tested as designed and the LIGHT came on as designed.JOB COMPLETE
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Killeen, TX 76542
Al
Job Details: 04/27/2021
Arrived on site and inspected Asher not completing cycles.Confirmed the complaint through diagnostics mode.The unit actuated twice instead of the normal 10 times.Called SW and was told to change both the actuator and control.Tested the unit and unit tested as designed without any issues.Job complete
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fort Hood, TX 76544
Al
Job Details: 04/27/2021
Arrived on site to install previously ordered parts.Removed and replaced the lock and control and unit tested as designed.JOB COMPLETE
We serviced a
WHIRLPOOL RANGE
Model WOS31ES7JS01
Near Harker Heights, TX 76548
Al
Job Details: 04/27/2021
Arrived on site and inspected newly delivered single wall oven with a shattered outermost glass.Confirmed the complaint and photographed the unit and ordered the W11457689 glass door and will return with the nameplate.Part is PSP so office to reschedule the return services due to part availability.Needs More Work.; ordrng 1 W11457689 (Glass DOOR (OUTERMOST))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB00
Near Waco, TX 76705
Jonathan M
Job Details: 04/27/2021
Arrived on site for a refrigerator that won?t make ice. Inspected unit and work area. Customer advised that the unit is cycling but that the unit is only dumping ice half the time. Inspected icemaker and found the icemaker not making a full revolution when in a harvest test. Replaced ice maker and tested unit again. Unit began working as designed. Call complete.
We serviced a
MAYTAG OVEN
Model MGT8720DS03
Near Waco, TX 76710
Jonathan M
Job Details: 04/27/2021
"Arrived on site for anoven who?s upper oven won?t heat during a bake cycle. Inspected unit and work area. Confirmed customer complaint that the igniter was not turning on. Remove back panel and found 120 V going to the igniter but the igniter not lighting.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Temple, TX 76502
Tyler
Job Details: 04/27/2021
"Arrived on site for refrigerator that customer stated the doors were not opening correctly and the icemaker was not hooked up. Upon arrival found that the installers who installed the fridge had not completed the job the handles were left off the unit and the doors are not swapped around and they did not install the icemaker I went ahead and swap the doors to make sure they would open correctly and install a new icemaker and put the handles on after testing everything thoroughly found that the unit is functioning as designed, complete"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS1
Near Burnet, TX 78611
Cliff
Job Details: 04/27/2021
Arrived on site to diagnose a range that has a damaged door. Found stainless steel skin separated from door glass. Replaced glass assembly and all is working properly at this time.
We serviced a
JENN-AIR OVEN
Model W30400P
Near Austin, TX 78739
Leonardo
Job Details: 04/27/2021
Arrived on site to replace relay board. Replaced board test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78727
Wesley
Job Details: 04/27/2021
Arrived onsite and found broken latch. Repaired unit by replacing latch and testing. Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Manor, TX 78653
Matthew
Job Details: 04/27/2021
"Arrived onsite for washer failed components. Upon arrival found that lid would not close properly. When shutting lid it would stop where the strike meets the lock assembly. You could push the lid closed the rest of the way but without pressure the lid would open again. Called tech line for assistance. Explained situation and recommended ordering the top, lid, strike, latch, and hinges. SR#7730619824. Office to reschedule ; ordrng 1 W11128305 (LEFT HINGE) and 1 W11128306 (RIGHT HINGE) and 1 W11394572 (LATCH) and 1 W11404468 (LID) and 1 W11423769 (TOP) and 1 W11457841 (STRIKE)"
We serviced a
MAYTAG DRYER
Model MEDB880BW0
Near Liberty Hill, TX 78642
Tommy
Job Details: 04/27/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit element and cut off. Tested unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Burnet, TX 78611
Cliff
Job Details: 04/27/2021
Arrived on site to diagnose an ice machine that will not turn on. Found drain pump locked up and freed motor. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Waco, TX 76712
Jonathan M
Job Details: 04/27/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the unit halfway through a harvest but not moving. Checked voltage going to the icemaker at the icemaker. Fund no voltage. Checked voltage at the icemaker harness at the evaporator wall and found proper voltage indicating the wire harness had failed. Replaced icemaker with the harness and tested unit. Unit began working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Lago Vista, TX 78645
Lou
Job Details: 04/27/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis/techline recommendations, I removed and replaced the microwave door and adjusted the hinges and tested. Unit is operating as designed. Job completed"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/27/2021
"Arrived on site for customer complaint of doors wanting to close when opened at 90 degrees, found missing glass in both doors. 1; ordrng 4 W10639071 (Hinges)s and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78737
Luis
Job Details: 04/27/2021
"Arrived on site for water leaking. Found obstruction in drain tube,cleared out obstruction tested water flow through drain good."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78726
David Z
Job Details: 04/27/2021
Arrived on site to install agitator to resolve broken agitator. Replaced with new and removed debris from under agitator. Tested and all is working as designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDBH968AWS3
Near Austin, TX 78752
Matthew
Job Details: 04/27/2021
Arrived onsite to replace previously diagnosed parts. Replaced wheels. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Marcos, TX 78666
Andrew
Job Details: 04/27/2021
"Arrived on site to test unit for frost build up on RC evap. Found thermistor placement was not correct and thermistor clip was loose not allowing thermistor to make contact with evap outlet line. Removed clip and placed thermistor in proper area. Also found drip pan was bowed in center. Installed shims to level out. Drain was not clogged, thermistors were in range. Frost pattern developed as designed. Evap motor operating properly. No leaks detected. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model G7CG3665XS00
Near Austin, TX 78738
Robert
Job Details: 04/27/2021
Arrived on job for complaints of gas smell after popping noise under cooktop. Found most of the holder screws will have to be drilled out to get access to underneath. Valve for front left burner not working properly will need to replace and right rear damage too will need to replace. Possible additional damage once we have access underneath. Not recommended for repairs ; ordrng 1 W10256121 (holder-orf) and 1 W10256124 (holder-orf) and 1 W10286714 (valve-brnr) and 1 W10298665 (holder-orf) and 1 W10441652 (valve-brnr) and 2 WPW10256119 (holder-orf)s and 11 WPW10373929 (screw)s
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Salado, TX 76571
Tyler
Job Details: 04/27/2021
Arrived on site for washer making squeaking noises. Upon arrival found and confirmed squealing during diagnostics spin coming from gearcase. Upon further inspection found oil on cam. I replaced both cam and gearcase and reassembled and tested unit. Found squealing noise no longer present with no leaks during repair. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78723
Matthew
Job Details: 04/27/2021
Arrived onsite to replace previously diagnosed parts. On visit customer did inform me that the fan completely cut out. Replaced evaporator fan. Tested unit and unit is functioning properly. Tested ice maker and all passed. No error codes currently saved. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW0
Near Austin, TX 78737
Brandon
Job Details: 04/27/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from valve assembly, ordering valve assembly. ; ordrng 1 W11172234 (Valve/housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78739
Luis
Job Details: 04/27/2021
"Arrived on site. Found fresh food thermistor not secured to harness and location correctly,installed harness fully secured thermistor to correct location"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78728
Wesley
Job Details: 04/27/2021
Arrived onsite and found unit pressure switch failed. Replaced pressure switch. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Leander, TX 78641
Tommy
Job Details: 04/27/2021
Arrived onsite for previously diagnosed parts. Upon arrival found control still not operating correctly even after being replaced. Spoke with Adrain 7730621020 he recommended ordering light base bulb and control. Ordering all of the following. Office to reschedule upon receiving.; ordrng 1 W10210871 (Base) and 1 8206232A (Bulb) and 1 W10892389 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Austin, TX 78746
Kevin
Job Details: 04/27/2021
Arrived on site and inspected refrigerator and found ceiling lights in the fresh food section and light in the freezer are both out. Replaced freezer light and all lighting has returned. It is the first one in the series. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Austin, TX 78749
Kevin
Job Details: 04/27/2021
"Arrived on site and inspected refrigerator and found Icemaker will cycle but will not call for water. After replacement Icemaker cycled properly and filled with water, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78750
David Z
Job Details: 04/27/2021
Arrived on site and performed steps in service pointer to resolve RC evap not defrosting. Sealed rear cover to liner and secured evap. Replaced harness and secured thermistor to proper location. Replaced evap cover. Set defrost to 8 hour. Powered unit on and verified all fans running and unit cooling. All is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Leander, TX 78641
Justin
Job Details: 04/27/2021
"Arrived on site to install previously diagnosed parts. I installed the new motor, divider, impeller, and washer. I then tested the IM and it harvested and called for water. I then waited for the IM to harvest on its own and it did. I then tested he dispenser and it was now dispensing ice. Unit is now working as designed. Call complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26LF7DS7
Near Austin, TX 78717
Robert
Job Details: 04/27/2021
Arrived on job for complaints of leaks. Found drain for freezer blockage. Cleared line.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near West Lake Hills, TX 78746
Kevin
Job Details: 04/27/2021
"Arrived on site and sound control panel is working again, Took a picture, issue is intermittent. Spoke with techline and they recommended replacing control board due to a possible software update discussed in service pointer W11481344. Confirmed with SR that this control board is an Expart and therefore should have the software update. After replacing control board requested that customer monitor washer for an improved operation. 7730612747"
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Leander, TX 78645
Lou
Job Details: 04/27/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the ignitors continuously arcing while two or more burners are on, I removed and replaced the spark module and retested. Unit continued to fail. I inspected all ignitor harnesses and found the front middle ignitor harness was broken and shorting out. Removed and replaced the harness and retested and it continues to fail. Contacted techline and spoke to Kathy and advised of my repairs and findings and she recommended to replace the spark module again. Provided SR#7730615963. I am ordering the spark module, all ignitor harnesses, main harness, switch harness and CNOTE-LSO PER CUSTOMER REQUEST. No gas leaks detected during service.; ordrng 1 WPW10475150 (Spark module) and 1 W10876259 (Left front ignitor) and 1 W10905489 (Left rear ignitor) and 1 W10876261 (Center rear ignitor) and 1 W10876262 (Right rear ignitor) and 1 W10876260 (Center front ignitor) and 1 W10834701 (Main harness) and 1 W10861397 (Switch harness) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Bertram, TX 78605
Cliff
Job Details: 04/27/2021
Arrived on site to diagnose a washer that is not cycling on. Found failed ui and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MHW8630HC1
Near Lago Vista, TX 78645
Lou
Job Details: 04/27/2021
"Arrived on site to inspect washer dispenser leaking and unit out of balance. Upon further inspection, customer advised that when they out fabric softener in the dispenser, it leaked out from the bottom. I inspected the dispenser and could not see any cracks in the drawer. I placed the unit in diagnostics and tested and when the unit began to spin, the basket began to shake vigorously. I contacted techline and spoke to Andrew and advised of the dispenser issue and that it has once been replaced and the basket assembly shaking. Andrew recommended replacing the dispenser and all four shocks and provided file #7730618841. I removed and replaced the dispenser and all four shocks and retested. Unit is operating as designed. No water leaks observed during service, job completed"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Kyle, TX 78640
Jacob
Job Details: 04/27/2021
Arrived onsite for unit making a tick noise. Tested unit. Heard tick noise. Was able to isolate the noise by putting some grease on the front 2 rollers. Tested unit. Ticking noise is gone. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Marcos, TX 78666
Andrew
Job Details: 04/27/2021
Arrived on site to replace compressor from previous diagnosis. Found unit did not have a charge upon arrival. Charged unit to find leak and found leak on compressor high side line. Replaced compressor and dryer. Vacuumed system down. System held vacuum. Charged unit to factory specs and system was stable at 55psi on high and low side. Compressor would kick on with 8.9amps and kick off. Found no drop in pressure. Spoke with SW and PR and both agreed compressor is bad. Needing new compressor. Office to reschedule.; ordrng 1 ACCESSVALVES (ACCESS VALVES ) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Leander, TX 78641
Justin
Job Details: 04/27/2021
Arrived on site for a refrigerator with ice under ice bin. Upon further inspection I found full ice cubes under the ice bin coming out where the ice bin handle is. I found that the ice bin had a hole punched through the front allowing ice to escape and the bin to get stuck. This also allowed water to drip out every time they opened it up. Ordering the ice bin for the repair. . ; ordrng 1 WPW10347093 (Ice Bin) and 1 Autho (Autho)
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near New Braunfels, TX 78132
Noah D
Job Details: 04/26/2021
"Arrived on site to inspect unit for not staying on, upon inspection found the unit was stopping mid cycle and flashing power, Replaced control and tested with no issues. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB0
Near New Braunfels, TX 78130
Andrew
Job Details: 04/26/2021
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/26/2021
Arrived on site to diagnose an ice machine that is not producing ice. Found external drain pump failed. Office to set return appointment. ; ordrng 1 W10825875 (Pump)
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18PNZB2
Near New Braunfels, TX 78132
Noah D
Job Details: 04/26/2021
"Arrived on site to inspect unit for leaking during operation, upon inspection found the o rings not sealing correctly, instructed customer to replaced filter with a Everdrop filter, tested filter with new o rings and found no issues. Replaced o rings back on filter. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near New Braunfels, TX 78132
Noah D
Job Details: 04/26/2021
"Arrived on site to inspect unit for not closing correctly installed gasket and bent brackets with no change, ordering brackets to fix issues. Office to reschedule ; ordrng 2 12002497 (GEAR )s and 1 W10330991 (BRACKET ) and 1 W10330993 (BRACKET ) and 1 W10802332 (GEAR STEM )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near San Marcos, TX 78666
Andrew
Job Details: 04/26/2021
"Arrived on site to replace door UI and check refrigerant pressures. Test 14(ice box thermistor was reading a temp of 7 degrees) FC was 11 degrees upon arrival. RC temp was 40 degrees set to 38. So temps were correct. Found ice bin was stuck in compartment. Removed bin and found ice chute plate is cracked from constant freezing and removing bin. Found air leak in whole lower and part of left side ice bin door causing ice to clump. Poured water in separator and found no leaks so sealing properly. Door duct gaskets present and sealing properly. Left and right side door gaskets sealing properly. UI is good and switches to Celsius when customer opens door and leaves hand over UI switching it from Fahrenheit to Celsius. FC gasket sealing properly. Water pressure correct. No leaks from ice maker. Ice box fan operating as designed. Needing ice door, ice container and chute plate to fix issue. Office to reschedule. ; ordrng 1 W10682175 (plate) and 1 W10702031 (door-ice) and 1 W10911314 (ice-contnr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Georgetown, TX 78626
Lou
Job Details: 04/26/2021
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found a slab of ice built up in the bottom of the FC section and the drip pan with ice formed in it as well. I removed the slab of ice from the bottom of the FC section and pulled the unit out and inspected the drain tube at the back of the unit. The tube was clear as I ran hot water through it. Reinstalled the drain tube and using my steamer, I clear3d the drain tube from the evap drip pan. Found a small piece of insulation and some lint that blew out if the drain. . No water leaks observed at the end of service, job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/26/2021
Arrived on site to replace previously ordered parts for refrigerator. Upon starting to replace main control i noted p5 connector not fully inserted in board. Wired unit properly and all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/26/2021
"Arrived on site to install previously diagnosed part. Removed harness and installed new harness. Ran diagnostics to test and compressor was still not powering on. The overload is open, run to ground measures 75.6 Ohms. Burn out compressor. Will need entire sealed system replaced due to burn out. Ordering compressor (W10507884). This compressor part includes starter and capacitor as well as drier tube. Also ordering process tube (W11297981) to return and complete the repair. ; ordrng 1 W10507884 (Compressor) and 1 W11297981 (Process Tube)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78739
Kevin
Job Details: 04/26/2021
"Arrived on site and inspected washer and found it is clicking when a spin cycle is started. Removed rotor and found it is deteriorating, gear case is leaking oil, all components will need to be replaced in order to correct issue. Took pictures.; ordrng 1 W10902814 (Washplate) and 1 W10909670 (Spanner nut) and 1 W11455453 (Gearcase) and 1 W10915700 (Stator)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6DS00
Near Cedar Park, TX 78613
David S
Job Details: 04/26/2021
"Arrived on sight to install previous diagnosed parts. We attempted to remove the cooktop and replace the center orfice holder. We found some of the cooktop screws siezed into the orfice holders. We check the screws order and they are the wrong screws. We checked service matters and found the part number correct but the screws are wrong. See sd quick pic. We placed the unit back into the cabinet and retested the burners we found the center burner not sparking when using the center burner knob. It would spark when using the other knobs. I found the cooktop leaking grease from inside the unit due to improper cleaning. I am ordering all the orfice holders, the manifold, the wiring harness, all 10 screws, the seals for the switchs for the cooktop and authorization to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W10597166 (Lf rr orfice holder) and 1 W10594405 (Rf orfice holder) and 1 W10594399 (Rr orfice holder) and 1 W10852959 (Center igniter) and 1 W10594397 (Manifold) and 10 Partsresearch (Cooktop screws)s and 8 W10758282 (Cooktop screw)s and 1 W10868533 (Main harness) and 5 W10140571 (Switch seals)s"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Waco, TX 76708
Jonathan M
Job Details: 04/26/2021
Arrived on site for a dryer that is making a grinding sound and is not heating. Inspected unit and work area. Confirmed customers complain about the sound and checked voltage. Found no voltage on one of the lines. Removed plug and reconnected it again and found proper voltage. Unit began to heat and work as designed. Advise customer that their issue appears to be an electrical issue with their outlet and if fears to be sporadic potentially meaning an issue with the connections inside the plug. Disassembled unit and found one of the rollers separated and grinding on the shaft at the back right corner. Found belt loose due to issue with the roller. Replaced roller and belt and tested unit. Unit still had a slight rattle to it so I added sound pads to the vent exhaust. Tested unit again and the unit began working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Fort Hood, TX 76544
Al
Job Details: 04/26/2021
"Arrived on site and inspected felt drum gasket issues.Confirmed the complaint and attempted to replace the felt, however the high temp brown colored adhesive glue spread further into the actual drum causing unwanted issues.Called CS and was advised to simply order the drum.Returning with all previously ordered parts for return services.Needs more work ; ordrng 1 W10899578 (Drum)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Salado, TX 76571
Tyler
Job Details: 04/26/2021
Arrived on site for washer that customer stated hinges not working correctly and lid was broken when I arrived. Upon further inspection I found the left side corner of the lid near the door hinge was broken indicating that we will need to return with a new lid as well as door hinges at this time office will need to reschedule once availability of parts is known; ordrng 1 W11259006 (Door lid)
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Belton, TX 76513
Tyler
Job Details: 04/26/2021
Arrived on site for ice machine needing previously diagnosed tube. Upon arrival found water line was thawed and not frozen from the evaporator line. Upon further inspection found water was passing from valve to filter housing but when the filter was screwed in the housing wasnt sealing correctly and allowing water to flow through. Found filter housing was bad. ; ordrng 1 W11266112 (Filter Housing)
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Kyle, TX 78640
Richard
Job Details: 04/26/2021
Arrived onsite for the washer making a noise during the spin cycle. During testing found that the bearings are worn out causing the issue.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TF3
Near Killeen, TX 76549
Al
Job Details: 04/26/2021
Arrived on site to install previously ordered part.Removed and replaced the harness and compressor and condenser fan came on without delay.JOB COMPLETE
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPQ6
Near Gatesville, TX 76528
Jonathan M
Job Details: 04/26/2021
Arrived on site for a trash compactor that won?t start. Inspected unit and work area. Found the start button not being able to be pressed and fully causing this issue. Replaced switch and tested unit. The unit began to run as designed. Call complete.