Service History 265 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM10

Near Austin, TX 78747

Luis

Job Details: 01/05/2024

Arrived on site replaced defective doors checked door seals good.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Austin, TX 78744

Matthew

Job Details: 01/05/2024

"Arrived onsite for unit tripping breaker. Ran test and isolated components. Ran elements individually and had no issues. Once heated ran normal bake cycle at 400 degrees and unit completed preheat and cycled properly maintaining 400 degrees. Notified customer that current GFCI is tripping. Recommend standard breaker or if GFCI is required, using a GE GFCI breaker that has been found to have less nuisance tripping."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Jarrell, TX 76537

Gerry C

Job Details: 01/05/2024

"WRS325SDHZ08 Arrived to inspect no water or ice. I found the unit would not dispense and when the filter was removed, the issue resolved. Inspection of the ice maker fill tube showed it to be filled with ice, from the slow water flow. I steamed the ice from the fill tube and tested. The unit operated as designed after the repair. No leaks observed during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS20XVMS11

Near Georgetown, TX 78633

Sterling

Job Details: 01/05/2024

On arrival verified complaint of not making ice. Found ice maker is physically broken as previous ice maker on motor plastics causing issues inside housing. Checked temp and found 10 degrees. Checked ice in ice maker is full size. Just not harvesting. Verified in diag mode thermistors are working and correct as well as ice maker fan. Installed new ice maker and jumpered. Ice maker cycled and filled correctly. Job complete no leaks detected during service.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Austin, TX 78737

Scott

Job Details: 01/05/2024

"Arrived on site , replaced sump and motor . Ran diagnostics . All passed . No water leaks detected at time of service job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS00

Near Georgetown, TX 78626

Lou

Job Details: 01/05/2024

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit was turned off at the UI. Customer provided a photo of the RC evap engulfed in ice. I found the RC thermistor was not reading correctly and once I had the RC evap cover removed I found the thermistor not properly installed. I removed and replaced the thermistor and secured it to the cap tube line with foil tape and a ziptie. I placed the unit ma in diagnostics and checked the defrost time in test 7 and found it set to am96 hour run time before defrost. I changed the time to 8 hours and advised the customer of my findings and repairs. Recommended they monitor the unit and if they continue to have issues, I would recommend replacing the UI as it controls the defrost. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Hutto, TX 78634

Kimo

Job Details: 01/05/2024

Arrived onsite to install properly ordered parts upon arrival I installed the new control and Ui and tested the unit and found unit operating as designed

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Leander, TX 78641

Lou

Job Details: 01/05/2024

"Arrived on site to inspect dryer not turning on. Upon further inspection, I tested the unit and it failed to turn on. I tested voltage at the outlet and got 125V. Tested voltage at the main harness to the power cord and got 125V. Tested voltage at the timer, start switch, door switch and disconnected the motor and checked voltage at the molex and got 125V at all check points. I removed and replaced the timer and start switch and retested and still nothing. I placed my testing leads at the harness connector at the motor and tested and t(e unit came on. I found the molex connector to the motor is bad. I removed and replaced the harness and retested and unit is operating as designed. No lint observed during service, job completed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Jarrell, TX 76537

Gerry C

Job Details: 01/05/2024

"WDF330PAHS5 Arrived to inspect drying and heating issues. I found no stored error codes and the unit operated as designed within service test mode, drawing the correct amps for the heater. I suspect the heater was in lockout mode and after running the service test mode and resetting the control, the issue was resolved. I discussed detergent type and amounts with the customer and they were using rinse agent. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ04

Near Round Rock, TX 78664

Kimo

Job Details: 01/05/2024

Arrived onsite for a refrigerator that has low ice production. Upon arrival I performed and temp test in the ice box and found it at 2?F temp set to -3?F and the temps in the fr at -3?F. I tested the water dispenser and found the it is operating as designed I ran the ice maker water fill test and it didnt fill with water. I gained access to the icemaker fill tube heater and found that it was not attached to the tube which can cause it to freeze up and block water flow and causing the water valve to fail as well. I and ordering the heater and water valve because the valve that I had onsite was defective. And set return for the 01/12/24; ordrng 1 W11482383 (Valve) and 1 W11087201 (Fill tube heater)

We serviced a

WHIRLPOOL RANGE

Model AGR6303MMS0

Near Austin, TX 78745

Scott

Job Details: 01/05/2024

Arrived on site for oven temps too high . No erro codes . Checked and found prob ohms correct. No issues found in harness . . Ran temp checks unit is running 40-50 degrees higher then normal. If checking in diagnostics unit will read correct temp. And if unit is turned off and started again it will show correct temp. Ordering control . Call to set return . No gas leaks detected at time of service ; ordrng 1 W11620526 (Control)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Manor, TX 78653

Wesley

Job Details: 01/05/2024

Arrived onsite and replaced the oven bottom. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WOS51EC0HS20

Near Kempner, TX 76539

Tyler

Job Details: 01/05/2024

"Arrived on site for wall oven with display malfunctioning both when in use and not. Upon arrival confirmed failure, and found f6e4. Replaced ui and tested unit. Found it functioning as designed after updating ui software. Call complete"

We serviced a

JENN-AIR VENTHOOD

Model JVW0636LS

Near Leander, TX 78641

Gerry C

Job Details: 01/05/2024

"JVW0636LS Arrived to install previously diagnosed and ordered part. I found the lower part of the chimney matched the existing. The upper that was shipped out, with the verified P/N from the BOM, was a mirror-like surface, not matching the vertical brushed pattern on the lower part. Office to research. Office to contact the customer to arrange return service. ; ordrng 1 Partresearch (Upper chimney section, brushed stainless with vertical grain.)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL05

Near Andice, TX 78628

Maurice R

Job Details: 01/05/2024

Arrived onsite for door install. Installed the rh door and went to install the left hand door and it is a right hand. Does not have a place to install the moulin. Ordering a LH door. No water leaks detected during service. Office to schedule once part arrives. ; ordrng 1 13094747SQ (LH door)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Georgetown, TX 78628

Lou

Job Details: 01/05/2024

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace both door hinges; however, upon arrival, I found the hinges were different and the model number engineering digits on the ticket were different from the actual model number on the unit. I corrected the model number on the ticket and am ordering the correct hinges, oven inner door panel and CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-SCHEDULE WITH TICKET #401487. Office to schedule return service.; ordrng 1 W11617222 (Left hinge) and 1 W11617231 (Right hinge) and 1 W11617223 (Oven inner door panel) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (SCHEDULE WITH TICKET #401487)"

We serviced a

WHIRLPOOL OVEN

Model KSGG700ESS0

Near New Braunfels, TX 78130

Andrey

Job Details: 01/05/2024

"Arrived on site to install previously diagnosed control, installed and tested unit is now heating as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Marble Falls, TX 78654

Maurice R

Job Details: 01/05/2024

Arrived onsite for dishwasher loop not set. Took the drain hose and it to the bottom of the sink. No water leaks detected during service.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Driftwood, TX 78619

Joe Z

Job Details: 01/05/2024

"Arrived onsite for making a scraping noise during agitation. Upon arrival,test unit and there is a metallic type grind coming from gearcase. Also during spin test can hear non stop clicking noise coming from under unit. Inspected lower command found plastics from cam getting shredded from gearcase. Need to replace gearcase and cam. Replaced gearcase and cam and test unit with load of towels. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Luling, TX 78648

Andrew

Job Details: 01/05/2024

"Arrived on site to inspect unit for grinding or rubbing at the beginning of the wash cycle. Confirmed POP January 31st 2023 reached out to claims to confirm unit within warranty. Upon closer inspection found gear case to be slipping and loosing position. Replaced gearcase, hubnut, belt, actuator and splutch assembly. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Austin, TX 78739

Scott

Job Details: 01/05/2024

Arrived on site . Replaced element and sump and motor . Ran diagnostics per wp sp pointer . No water leaks detected at time of service. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Dripping Springs, TX 78620

Joe Z

Job Details: 01/05/2024

"Arrived on site to install previously ordered part. Upon arrival, inspected unit and found separation of corner is normal. The corners are not welded and the sheet metal is just folded. Inspected new part and is the same way. Customer will just keep original due to looking better than new one. Job complete"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Dale, TX 78616

Andrew

Job Details: 01/05/2024

"Arrived on site to replace previously diagnosed parts. Found unable to remove wash plate without causing damage. Unit is outside and exposed to elements. Recommend replacing gear case, belt, splutch, suspension, drain pump, hub nut, control, wash plate and actuator. Not confident repair would hold. Needing autho for parts and 2hrs on return visit. Office to make sure unit is supplied both hot and cold water and electricity. ; ordrng 1 W10902814 (Wash plate)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Georgetown, TX 78633

Sterling

Job Details: 01/05/2024

On arrival verified complaint of leaking tub. Finished replacing the tub and transferring all parts. Mod Ser tag confirmed to be transferred and is on the new tub. Checked unit for leaks and job complete. No leaks detected during service. Operational test good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78744

Matthew

Job Details: 01/05/2024

"Arrived onsite for wash motor not functioning after last repair. Inspected and diagnosed. Found wash motor failure error 4/3 and confirmed failure during testing. Notified landlord the current issue is not related to last visit. Customer discussed resolution with Office, MS. Office to run CC on file. Replaced motor and tested. Showed tenant on hand that unit is operating. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Jarrell, TX 76537

Gerry C

Job Details: 01/05/2024

"WDF331PAHS1 Arrived to inspect non-operation. I found a 4-3 error stored in memory and I cleared for testing. I found the unit would fill, but there was no circulation. I removed and replaced the sump assembly and tested. The unit began normal operations and all other functions were present within service test mode. No leaks observed during service."

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Killeen, TX 76549

Tyler

Job Details: 01/05/2024

Arrived on site for washer sparking and creating a burning smell when in use. Upon arrival found wiring harness to drain pump partially broken and sparking/burning up. Found resistance to pump at 20ohms and control still functional. Replaced wiring harness after reporting findings to safety team 7738131960. Call complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Fort Cavazos, TX 76544

Tyler

Job Details: 01/05/2024

Arrived on site for dryer not heating. Upon arrival confirmed issue and found no cutoff stat broken. Found element wasnt grounded but coils were starting to sag. Replaced cutoff kit and element the. Used vent test kit and found clog in wall of home. Informed customer they would need to contact fort hood maintenance to have a dryer vent cleaning done. Dryer now working as designed call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Pflugerville, TX 78660

Wesley

Job Details: 01/05/2024

Arrived onsite and replaced the parts ordered by LM to repair the multiple refrigerator failures. Lighting and drain tube clog and damper failure all repaired. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near San Marcos, TX 78666

Andrey

Job Details: 01/05/2024

"Arrived on site to replace previously diagnosed gear case and slider, replaced gear case,slider and control as precautionary do to clean washer error popping up randomly, tested unit unit is now running as designed, no leak detected job complete"

We serviced a

AMANA RANGE

Model AER6303MFW5

Near Manchaca, TX 78652

Scott

Job Details: 01/05/2024

"Arrived on site , replaced control . Ran diagnostics and pre heat all checked normal. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78703

Wesley

Job Details: 01/05/2024

Arrived onsite and tested unit for repeat off balance not spinning out the clothes and found off balance error code. Determined all base functions are operating as designed. Unit has good level suspension and the basket is in round. Shift toggle is correct. Advised customer on findings and directed them to the user care guide for questions regarding proper use and care. Sr#7738178875

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Temple, TX 76504

Jonathan M

Job Details: 01/05/2024

Arrived on site for a wash machine. That is not starting cycles. Inspected unit and work.. The customer advised the unit will make a lot of clicking sounds and then will just go to done. Test of the unit and confirm the slider not making its way in the proper position and then trying to readjust. Checked underneath the washer and the slider broken. I replaced the slider with a truck stock slider (W10734521) and tested the unit. The unit began to work and operate as designed. Call complete.; used 1 W10734521 (Slider) from stock

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Georgetown, TX 78633

Sterling

Job Details: 01/05/2024

On arrival verified broken support. Replaced the support and verified element is secured. Job complete operational test good.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Round Rock, TX 78665

Kimo

Job Details: 01/05/2024

Arrived onsite to install previously ordered parts. Upon arrival I installed new harness and capacitor and tested the unit and found unit operating as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Belton, TX 76513

Jonathan M

Job Details: 01/05/2024

"Arrived on site for a washing machine. That is not filling up enough. Inspected unit and work area. The customer advised the unit will start and complete each and every cycle but that the water level is not high enough to fill up the basket. I did explain to the customer that this is normal operation and that, the water level is based on your settings as well as programming. I did advise her that there is no way to change the amount of water that the unit dispenses. The customer advised that she was very unhappy with us because she doesnt feel like the washer put enough water to get the clothes clean. I ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and the unit ran and operated as designed. I called whirlpool techline and spoke to Bruce SR# 7738171405. He advised that this is normal operation and that the unit is working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Austin, TX 78748

Matthew

Job Details: 01/05/2024

Arrived on site for unit. Not making ice. Upon arrival inspected unit. Found icemaker in failed state and not responding. Under further inspection. Found wiring harness to freezer door. Failed. Needing to replace freezer door. Requesting AUTHO to replace stainless steel freezer door.; ordrng 1 LW11202405 (Freezer door) and 1 AUTHO (AUTHO)

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Austin, TX 78735

Scott

Job Details: 01/05/2024

Arrived on site for oven not working . Found oven stuck in cool down mode . Ran diagnostics and got lower sensor error code . Removed oven for cavity and found lower sensor not connected to harness . Also found one of the legs on power cord melter at nut . Ran voltage all checked normal. Fixed power cord connection . Ran preheat on both oven and all checked normal. Job complete

We serviced a

JENN-AIR WINE COOLER

Model JUWFL242HL01

Near Austin, TX 78704

Luis

Job Details: 01/05/2024

Arrived on site. Replaced door checked door operation and seal good.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Austin, TX 78746

Luis

Job Details: 01/05/2024

"Arrived on site. Per customer on/off and max ice led will start blinking then stop ice production,error is harvested sensor issue,found sensor not connected to evaporator tubing,installed sensor to correct location on tubing."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Waco, TX 76712

Jonathan M

Job Details: 01/05/2024

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the unit running upon entry, but found no temperature in the freezer or refrigerator sections. Unplugged the unit and opened up the freezer evaporator Found a hissing sound coming from the evaporator area. Gained access to the evaporator and found the hissing coming from the cap tube up near the top where it goes into the cabinet. I took a video of the sound and found the leak coming from the cap tube inside of the cabinet. I called whirlpool Tech line and spoke to Rich SR# 7738176486. He had me send him the video of the leak. He advised that based on the information, the unit would be sent to review and to let the customer know that Whirlpool would be in contact with the customer or myself depending on the next steps. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Pflugerville, TX 78660

Kimo

Job Details: 01/05/2024

"Arrived onsite for a refrigerator with a nonfunctional ice maker. Upon a arrival I got the keys from the office and the when to the apartment and knocked on the door several time, I heated a dog barking in the apartment but no one came to the door. I used the key but the privacy/ top lock was locked and I could not get in to work on the unit I knocked again and still no one came to the boor. I spoke to the apartment management about this and it was decided to reschedule the customer. Office to reschedule ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Cedar Park, TX 78613

Miguel

Job Details: 01/05/2024

"Arrived on site for washer leaking. Says it seems to leak when off more than during cycle. Found f2e1. Unit ran through diagnostics without any issue. Removed control panel,and inspected water valve. No evidence of leak. Removed rotor. Found evidence of oil from transmission. Was unable to removed screw from agitator for removal. It will need to be broken off. Will need new agitator, gearcase, colder, clutch . Reset for fri; ordrng 1 W10752283 (Agitator)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Manor, TX 78653

Wesley

Job Details: 01/05/2024

Arrived onsite and found unit operating with failed sump and motor. Replaced the sump and motor. Unit is now operating as designed. All checks good.

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Belton, TX 76513

Jonathan M

Job Details: 01/05/2024

Arrived on site for a washing machine that is flashing an F7 E5 (shifter fault) error code. Inspected unit and work area. I did confirm the customers complaint and found that error code as well as an F7 E9 (locked rotor) error code. Around the unit through diagnostics and found that the shifter would not shift the slider to engage the basket to spin. Checked underneath and found the slider broken causing the issue. Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Austin, TX 78749

Matthew

Job Details: 01/05/2024

Arrived onsite for damaged spray arm. Upon arrival inspected and found lower arm failed. Replaced and tested. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Luling, TX 78648

Andrew

Job Details: 01/05/2024

"Arrived on site to replace damper and control diagnosed on pre trip. Replaced damper and control, tested unit, unit is running as intended. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Canyon Lake, TX 78130

Andrey

Job Details: 01/05/2024

"Arrived on site to replace previously diagnosed left back and front burners, replaced burners and front left infinite switch as precautionary and tested, noticed that rear right burner is not functioning properly, replaced it and tested, u it is now running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Kingsbury, TX 78638

Andrew

Job Details: 01/05/2024

Arrived on site to replace previously diagnosed parts. Tested water pressure and found when water turned on RO system pump kicks on causing pressure to exceed 120psi. Unable to get accurate psi reading as gauge does not go pass 120psi. Recommend installing pressure regulator. Ice maker completed diagnostics. Ice maker filled as designed. Once pressure regulator has been installed recommend contacting whirlpool Techline. Office to reschedule. ; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Water line kit)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Andice, TX 78628

Maurice R

Job Details: 01/05/2024

arrived onsite for dishwasher handle lose. On inspection the left handle nut is lose. Tried to tighten but will not turn. Ordering new screws and nut. ; ordrng 1 W11157086 (Bolts) and 2 W10826179 (Screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM03

Near Austin, TX 78741

Paul

Job Details: 01/05/2024

Arrived onsite for a no cool refrigerator. I found no voltage out of the control to the compressor. I replaced the control and tested. All components are working as designed. Call complete.

We serviced a

MAYTAG FREEZER

Model MZF34X16DW09

Near Lockhart, TX 78644

Andrew

Job Details: 01/05/2024

"Arrived on site to replace compressor, dryer and charge sealed system to designated specifications. Replaced compromised dryer and compressor vacuum charged unit for 15 minutes to confirm internal Psi and confirm no leaks in system. Charged unit to 1.65 oz of R600 refrigerant, tested unit, unit is running as intended. Job complete."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS05

Near Georgetown, TX 78628

Lou

Job Details: 01/05/2024

"Arrived on site to inspect cooktop with a broken screw. Upon further inspection, the customer pointed out that the back left burner mounting screw was broken. The cooktop is operating as designed. I am ordering the back left orifice holder and two screws, along with CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-SCHEDULE WITH TICKET #399764. No gas leaks detected during service.; ordrng 1 W10597166 (Left rear orifice holder) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (SCHEDULE CALL WITH TICKET #399764) and 2 W11699921 (screw)s"

We serviced a

WHIRLPOOL DRYER

Model WET4027HW2

Near Austin, TX 78741

Paul

Job Details: 01/05/2024

Arrived onsite for a dryer not working at all. We found L1 and neutral disconnected at the terminal block and arc marks on L1 at the cord. The neutral part of the terminal block was broken and the nut had fallen out and was no where to be found. Nothing else could be tested because of no power so nobody is sure if the unit was ever powered on. Ordering the washer control also for this reason and returning with all other prescreened parts. Ordering 279320 terminal block and W11629601 control. RS for Fri 1/12/1024. ; ordrng 1 279320 (Terminal block) and 1 W11629601 (Control)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Pflugerville, TX 78660

Kimo

Job Details: 01/05/2024

Arrived onsite for a dryer the is not working. Upon arrival I the customer advised me that it was working. The customer was not actually home but they spoke to me though their ring door bell.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Pflugerville, TX 78660

Kimo

Job Details: 01/05/2024

Arrived onsite for a dryer that is not heating. Upon inspection I found the high limit cut off blown. I replaced the it and tested the unit and found unit operating as designed

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Austin, TX 78728

Wesley

Job Details: 01/05/2024

Arrived onsite and replaced the gearcase and slider. Unit is now operating smoothly and quietly. All checks good.

We serviced a

JENN-AIR MICROWAVE

Model JMW2430LL02

Near New Braunfels, TX 78132

Andrey

Job Details: 01/05/2024

"Arrived on site to replace previously diagnosed console, replaced console, tested unit, unit is now running as designed, job complete."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Round Rock, TX 78665

Kimo

Job Details: 01/05/2024

Arrived onsite to install previously ordered part. Upon arrival I installed the new shield and the unit and found the unit as designed. I

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Leander, TX 78641

Miguel

Job Details: 01/05/2024

"Arrived on site for dishwasher leaking. Found f9e2, f8e4, f8e1, f8e2. Cleared and ran diagnostics. All components functioning as normal. Saw leak from under right side door bracket. Removed from wall. Found leak from cabinet. Office will call to schedule. ; ordrng 1 W11409866 (Tub)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Austin, TX 78746

Scott

Job Details: 01/05/2024

"Arrived on site , pulled fridge out and turned water vale on . Ran ice harvest couple times to bleed air out of lines . Im is harvesting and filling . No water leaks at wall or at unit connections . Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Cedar Park, TX 78613

Miguel

Job Details: 01/05/2024

Arrived on site with parts ordered. Customer was going to have a work meeting and requested reschedule. Reset for fri am. ; schdld next appmnt for 1/12 FRI AM

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near Georgetown, TX 78628

Lou

Job Details: 01/05/2024

"Arrived on site to inspect microwave door not closing. Upon further inspection, the customer advised that when they close the microwave door, they have to push in on the door to get the interior light to turn off and the unit will start a cycle. I demonstrated on how the manufacturer reports that the door should be closed which is a slight slam or closing on its own. I tested several times and could not duplicate the issue. Based off the customers description of what theyre seeing, I am ordering the inner door panel and hinges and CNOTE-LSO PER CUSTOMER REQUEST and will return with prescreened parts. Office to schedule return service due to the availability of parts. ; ordrng 2 W11675306 (Hinge)s and 1 W11684570 (MW inner door panel) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Dripping Springs, TX 78620

Joe Z

Job Details: 01/05/2024

"Arrived on site for not powering on. Upon arrival, test polarity and is correct. Ui is not powering on. Also found none of the cooktop ignitors are energizing. Found cut on power cord. Bypassed the cut with jumper and unit powered on. Need to replace cord. Left unit unplugged. Ordering cord. Office to reschedule ; ordrng 1 W11023766 (Power cord)"

We serviced a

WHIRLPOOL DRYER

Model WED9450WL1

Near Austin, TX 78738

Joe Z

Job Details: 01/05/2024

Arrived on site for takes too long to dry. Upon arrival ran vent test and test failed for electric dryers. Disconnected vent hose and test unit and vent test now passes. Uploaded pictures on SD. Ran a normal and time dry cycle and unit is heating correctly. Unit is operating as designed. Recommended that customer have vent cleaned. 186.71 c.c autho # F44KJN

We serviced a

KITCHENAID RANGE

Model KSDB900ESS4

Near Austin, TX 78703

Wesley

Job Details: 01/05/2024

Arrived onsite for not reaching temp and determined bake Element is not heating. Determined bake element shorted. Ordering bake element to repair. ; ordrng 1 W11099784 (Control) and 1 W10541944 (Bake element)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADB3

Near Dale, TX 78616

Andrew

Job Details: 01/05/2024

"Arrived on site to inspect unit for no power and control panel being unresponsive. Upon closer inspection found voltage to be correct at junction box, ground not connected properly in junction box as well as wires being loose due to, too large of wire nuts used. Tightened ground and used smaller wire nuts to get better connection on wires. Tested unit, unit is running as intended. No leaks detected at this time. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near New Braunfels, TX 78132

Andrey

Job Details: 01/05/2024

"Arrived on site to test unit not operating properly, tested unit found console plastic almost completely peeled off letting water into the UI shorting it. Will need to replace console housing and UI. Ordering additional parts to ensure completion, ordered parts, office to reschedule.; ordrng 1 W11660284 (Console) and 1 W11537778 (Heater)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Seguin, TX 78155

Andrew

Job Details: 01/05/2024

"Arrived on site to replaced basket. Found cabinet framing is damaged causing excessive wobbling. Needing cabinet replaced before basket is replaced to prevent further damage. Contacted Techline and documented findings. Needing 2hrs on return visit and office to reschedule. Recommend replacing cabinet, wash basket, gearcase suspension, leveling legs, tub ring, cam and belt. Customer will be contacting whirlpool as she has had issues since day one. Customer stated they had installers return multiple times to level. SR#7738177975; ordrng 1 W10596395 (Cabinet) and 4 W11213957 (Leveling feet)s and 1 W11611297 (Belt) and 1 W11454372 (Gearcase)"

We serviced a

WHIRLPOOL RANGE

Model WFC310S0AB

Near Temple, TX 76502

Jonathan M

Job Details: 01/05/2024

Downside to install previously diagnosed parts. Inspected unit and work area. I replaced both infinite switches for the bigger burgers and tested the unit. The unit begin to work and operate as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Horseshoe Bay, TX 78657

Maurice R

Job Details: 01/05/2024

"Arrived onsite for washer not completing a cycle. On inspection it took me 20 minutes to into service mode. Once in service mode I went to component testing and the only thing that I could turn on was the cold water. I tried drain,agitate, spin hot water did not work in component testing. Ordering a control board and returning everything else. ; schdld next appmnt for 1/19 FRI !"

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Georgetown, TX 78626

Lou

Job Details: 01/05/2024

"Arrived on site to inspect dryer no drying clothing. Upon further inspection, I found the customer drying a load of clothing. Customer advised that the unit drying is intermittent. I found the unit hot/warm from the cycle. Using my vent test kit, I tested the airflow to the unit and found the first two tests failed (photos). I tested a third time with the vent tube removed at the back of the unit and the test passed telling me the unit is operating as designed. I advised the customer of my findings and recommended they have the vents checked/cleaned professionally. No lint observed within the unit during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 01/04/2024

Arrived on site to test unit for center burner not igniting. Found clogged burner head. Cleaned burner test unit and unit test good job complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Manor, TX 78653

Wesley

Job Details: 01/04/2024

Arrived onsite and found unit operating with failed cam and belt. Replaced the cam and belt. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78754

Scott

Job Details: 01/04/2024

"Arrived on site ,replaced basket ,suspensions . Found on basket a lot of drainage holes not punched thru . Ran calibration and diagnostics wash test . All checked normal. No water leaks detected at time of service . Job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Leander, TX 78641

Maurice R

Job Details: 01/04/2024

"Arrived onsite for refrigerator making noise. On inspection I went to the back of the unit to see if the compressor was having an issue, found nothing by the compressor that would make noise. I went to the service menu and turn the fans on to see if any of them was making a noise. Did not hear anything out of the ornery. Was there a hour looking for the noise and never heard it. Informed the customer that the ice maker or the compressor could make loud noise in the middle of the night. No water leaks detected during service."

We serviced a

KITCHENAID RANGE

Model KSEG950ESS2

Near New Braunfels, TX 78130

Andrew

Job Details: 01/04/2024

"Arrived on site to inspect unit for start button not responding and all other buttons working. Upon closer inspection found error code f2e1 present and start button being the only thing not responding. Replaced damaged panel control, tested unit, unit is running as intended. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Liberty Hill, TX 78642

Lou

Job Details: 01/04/2024

"Arrived on site to inspect refrigerator door gaskets. Upon further inspection, I found the right RC door gasket badly torn (photo). Checked the other two gaskets and theyre good. I removed and replaced the right RC door gasket and using my heat gun, I heated the gasket and shaped it before installing. Once installed, I checked for gaps and found none. Made recommendations for use and care. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Austin, TX 78737

Luis

Job Details: 01/04/2024

"Arrived on site. Diagnosed leak is due to ice build up in freezer because of a bad door,replaced icemaker,adjusted drain pan checked drain clear no obstruction,cleared ice from freezer replaced door checked door seal good,ran harvest test passed ran fill test passed."

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS01

Near Temple, TX 76502

Tyler

Job Details: 01/04/2024

Arrived on site for wall oven not turning on. Upon arrival confirmed issue and found stable power connection. Found ui thermal fuse blown and replaced it. Found fully functionality restored and oven working as designed call complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Leander, TX 78641

Maurice R

Job Details: 01/04/2024

"Arrived onsite for dryer not powering on. Checked the outlet no power, then pulled the cover for the pig tail and found that neutral had shorted to the L2 leg. Went to turn the breaker on and it was pad locked by the landlord. Customer will contact landlord to get key to reset breaker. Was unable to test dryer."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78724

Joe Z

Job Details: 01/04/2024

Arrived on site to install previously ordered part. Replaced basket. Calibrated unit. Ran a drain and spin cycle. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78701

Matthew

Job Details: 01/04/2024

Arrived on site for unit making noise immediately during operation. On arrival disassembled entire unit and found blower wheel visibly failed. Removed and replaced. Tested and unit is functioning properly. Job completed

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Pflugerville, TX 78660

Wesley

Job Details: 01/04/2024

Arrived onsite for an issue with the ignitors not working . Found shorted module. Replaced spark module to repair. All checks good. Unit is now operating as designed.

We serviced a

JENN-AIR DISHWASHER

Model JDB8700AWP3

Near Driftwood, TX 78619

Leonardo

Job Details: 01/04/2024

Arrived on site to test unit for unit not draining. Test unit and found clogged drain motor. Cleared drain motor test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near New Braunfels, TX 78130

Andrew

Job Details: 01/04/2024

"Arrived on site to inspect for buzzing/ vibrating noise coming from unit intermittently. Upon closer inspection was able to mimic noise and get it to go away by pushing on doors. Removed back panel found cap tub and a molex to vibrating on cabinet. Secured molex and cap tube away from cavity, tested unit, unit is running as intended. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near San Marcos, TX 78666

Andrey

Job Details: 01/04/2024

"Arrived on site to test unit for vibration noise, tested unit and found vibration noise coming from within the freezer, inspected and found ice try vibrating against back evaporator cover, adjusted ice bin and evaporator cover, vibration/noise is gone, leveled unit, no leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Bastrop, TX 78602

Joe Z

Job Details: 01/04/2024

"Arrived on site to install previously ordered parts. Replaced gearcase, cam, and actuator, test unit and belt is making a screeching noise at beginning of spin. Need to replace belt as well. Contacted claims for authorization. Autho was given for belt. Replaced belt. Test unit and is now operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Temple, TX 76502

Tyler

Job Details: 01/04/2024

"Arrived on site for dryer not heating correctly. Upon arrival found element at 9.2ohms, and 7nit had stable power supply with no errors in diagnostics. Found clog in venting of home and instructed customer to get a dryer vent cleaning. Also replaced cutoffs and tested unit, found dryer working as designed call complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Uhland, TX 78640

Andrey

Job Details: 01/04/2024

"Arrived on site to replace previously diagnosed basket and valve, replaced and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Round Rock, TX 78665

Kimo

Job Details: 01/04/2024

Arrived onsite for a DW that is not washing dishes. Upon arrival I put the unit in diagnostic mode and found F4e3 motor not running code and the unit did not run. I replaced the sump&motor and tested the unit and found unit operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Georgetown, TX 78628

Lou

Job Details: 01/04/2024

"Arrived on site to inspect dishwasher door falling off. Upon further inspection, I tested the door functions and found it would fall open. I pulled the unit out to find the left door hinge spring had fallen off and separated from the hinge due to the sound insulation getting wrapped around the spring. I adjusted the spring to the hinge and using a ziptie, secured the spring hook on both hinges to prevent the hook from disengaging again and pushed the insulation back away from the hinge. Placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB00

Near Round Rock, TX 78664

Wesley

Job Details: 01/04/2024

Arrived onsite and tested unit for noisy running operation. Ran test 4 compressor test and determined unit is operating as designed within specifications. All checks good. Advised owner on findings.

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Lorena, TX 76655

Jonathan M

Job Details: 01/04/2024

"Arrived on site for a washing machine that is flashing an LF error code. Inspected unit and work area. Around the unit through diagnostics and did confirm an F8 E1 (low/no water detected during the fill) error code. Tested both valves and found the cold water valve, not drying in any water. Checked voltage on the valve and found proper voltage being sent from the control. I replaced the inlet water valve and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Georgetown, TX 78628

Lou

Job Details: 01/04/2024

"Arrived on site to inspect refrigerator noises. Upon arrival, the customer advised that they were notified by the vendor that the unit is being replaced on 01/10/24. No repairs made at this time, job completed."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Austin, TX 78725

Matthew

Job Details: 01/04/2024

"Arrived onsite for unit console not responding and display being dimly lit. Upon arrival customer stated that unit was not responding then lost total power due to storm. Once the storm cleared , unit powered on and has been functioning since. No error codes stored and unit is functioning properly. Called techline for assistance. Spoke to Nate SR#7738168242. Tech notified that since unit is not in a failed state, proper diagnosis can not be completed. If found in a failed state voltages need to be verified from control. Notified tech line that control and UI have been replaced. Customer will monitor. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Round Rock, TX 78665

Kimo

Job Details: 01/04/2024

Arrived on site to inspect previously ordered part. Upon arrival I installed the ui as it comes with the ui harness. And tested the unit several times and found unit operating as designed. I showed the customer how to connect the unit to the WiFi so that the unit can get its updates and keep the unit operating properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Austin, TX 78703

Scott

Job Details: 01/04/2024

Arrived on site for door not alining properly . Found installation need to be tweaked to match counter top . Only issue found . No water leaks detected at time of service. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Austin, TX 78739

Leonardo

Job Details: 01/04/2024

Arrived on site to test unit for not washing and not drying. Test unit and found bad wash motor and element. Replaced sump and Motor and heating element. Test unit and unit test good job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKB2

Near Meridian, TX 76665

Jonathan M

Job Details: 01/04/2024

Arrived on site for a dishwasher that is really loud. Inspected unit and work area. Did confirm the customers complaint and found the unit making a loud grinding sound when the wash motor was running. Checked the wash motor and found the windings opening up causing the issue. I went ahead and replaced the wash motor and tested the unit. The unit began to work and operate as designed. Call complete.