We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/13/2021
Arrived on site to diagnose a dryer that is not turning on. Found start switch contacts not closing timer circuit. Repaired contacts and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Marble Falls, TX 78654
Cliff
Job Details: 12/13/2021
Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump locked up and freed motor. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near Marion, TX 78124
Noah D
Job Details: 12/13/2021
"Arrived on site to inspect unit for not making ice due to a motor issues, upon inspection found the icemaker stuck in harvest causing a short.Replaced icemaker and tested. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS
Near Seguin, TX 78155
Noah D
Job Details: 12/13/2021
"Arrived on site to inspect unit for not cooling normally, upon inspect found the lights off and the units ui only powered, tested unit without ui board attached and found the unit started normally. No obvious signs of corrosion on board. Ordering board and harness. Office to reschedule ; ordrng 1 W10769076 (Drawer board) and 1 W10512203 (Harness)"
We serviced a
MAYTAG WASHER
Model MVWB965HW0
Near New Braunfels, TX 78132
Noah D
Job Details: 12/13/2021
"Arrived on site to inspect unit for leaking, upon inspection found the unit with a small amount of liquid underneath it but the liquid was weird colored and all over the bottom (yellowish) checked with water in unit and found no large leaks but the hose coming from drain pump looked wet. Ordering correct tube. Office to reschedule ; ordrng 1 W10802689 (Hose)"
We serviced a
AMANA RANGE
Model ACR4303MFS4
Near San Marcos, TX 78666
Tyler L
Job Details: 12/13/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near New Braunfels, TX 78130
Noah D
Job Details: 12/13/2021
"Arrived on site to inspect unit for not heating and causing issues, upon inspection found the heater snapped, replaced whole heater and tested for leaks. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near New Braunfels, TX 78130
Noah D
Job Details: 12/13/2021
"Arrived on site to inspect unit for not heating normally, upon inspection found the unit not illuminating lights in microwave and showimg miscommunication errors, replaced console, inverter and micro control, no change, spoke with CW and found I misses the open fuse. Ordering fuse and mag. Office to reschedule ; ordrng 1 W10017410 (Fuse)"
We serviced a
KITCHENAID OVEN
Model KFGC506JSS00
Near New Braunfels, TX 78130
Andrey
Job Details: 12/13/2021
"Arrived on site to replace previously diagnosed control UI, replaced UI, advised customer to monitor unit and run without Wi-Fi connected and see if amber flashing lights will be present and after connect to Wi-Fi to get all proper updates, unit is functioning as designed, job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near New Braunfels, TX 78130
Noah D
Job Details: 12/13/2021
"Arrived on site to inspect unit for not filling with water, upon inspection found the unit filled normally but customer was unaware normal cycle overrides the deep water wash, filled with water and tested. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV04
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/13/2021
"Arrived on site to test unit for not cooling. Found compressor not running upon arrival. Found connection to start device was not connected and just dangling, secured connection, tested unit, unit working as designed. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Pflugerville, TX 78660
Wesley
Job Details: 12/13/2021
Arrived onsite and reset oven and calibrated to customer preference as oven was not running hot enough. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78722
Jacob
Job Details: 12/13/2021
"Arrived onsite for ice having a funny smell. Called tech line, said that the ice maybe be soaking in smells from the freezer or the water line hose from the water coming into the unit from the home may be making the ice taste unusual. Did it recommend to change anything. Said the customer may need to dump out the ice if it sits too long and try to restart with fresh ice. Spoke with Chris got sr#772467033. No issues at this time. Job complete"
We serviced a
JENN-AIR OVEN
Model JDRP548HL01
Near New Braunfels, TX 78132
Noah D
Job Details: 12/13/2021
"Arrived on site to inspect unit for a bent knob and excess moisture, upon inspection found the front right burner knob bent to the left, realigned knob and tested. Instructed customer on the venting of unit and confirmed the video was the unit working normally with high moisture foods. Instructed customer on proper use of racks, reignition of burner etc. Complete"
We serviced a
GE RANGE
Model JGSS05DEM6BB
Near Copperas Cove, TX 76522
Al
Job Details: 12/13/2021
Arrived back on site to install previously ordered thermostat. After replacing it the unit still only had 14 volts AC from the thermostat. I tested several point throughout the unit and it was determined the unit will require a main harness
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lakeway, TX 78734
Luis
Job Details: 12/13/2021
"Arrived on site replaced evaporator,compressor,3 way valve,drip pan and motor,secured thermistor to correct location on suction line using foil tape and a zip tie,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78732
David Z
Job Details: 12/13/2021
Arrived on site to diagnose washer with F0E7 error when running cycles. Error relates to clothes left in on cleaning cycle. Found service pointer W11564098 related to error. Service pointer says to connect to wifi and use app to update software. Installed new software and ran factory calibration per pointer. Verified unit is now starting cycles. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDS03FTSS3
Near Austin, TX 78701
Jacob
Job Details: 12/13/2021
Arrived onsite for unit leaking slowly causing water buildup in the tub. Customer hooked the water back up underneath the sink for testing the unit. Tested the unit and found that water was slowly leaking into the unit. Replaced the water valve. Tested the unit and no leaks at this time. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS2
Near Austin, TX 78739
Leonardo
Job Details: 12/13/2021
Arrived on site to replace sump and motor. Replaced sumpAnd motor test unit and unit test good no leaks present at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/13/2021
"Arrived on site for Trips the breaker in 5-10 mins of use. Checked voltage at the wall and was getting 120 and good polarity. Found valve gas cover was bent inwards and the igniter wire was pinched causing the range to short out. Also found manifold tubing was kinked. Ordering new igniter W11176454, 2 igniter screws 98005659, manifold tubing W10619922 and valve gas cover W10549293 to return and complete the repair. Will return with all other parts. ; ordrng 1 W10549293 (Valve cover) and 1 W10619922 (Manifold gas tubing) and 1 W11176454 (Igniter) and 2 98005659 (Igniter screws)s"
We serviced a
GE MICROWAVE
Model PSB9120SF5SS
Near Copperas Cove, TX 76522
Al
Job Details: 12/13/2021
Arrived to inspect microwave arching sparking and humming. Confirmed the complaint and found the waveguide was charred and unit gave off an burning smell. The high voltage components were causing the burning smell. D
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Austin, TX 78757
Scott
Job Details: 12/13/2021
Arrived on site for dryer ending or no response from control . Found steam button stuck . Ordering ui console . Call to set return ; ordrng 1 W11314471 (Ui console)
We serviced a
KITCHENAID RANGE
Model KECD807XBL00
Near Austin, TX 78759
Scott
Job Details: 12/13/2021
"Arrived on site for fan not turning off on downdraft . Found stem broken off on switch . Replaced switch . Fan is shutting off and med and low are working . Found switch defective . Fan will not turn on high . Ordering new switch . .; ordrng 1 WP4456836 (Speed switch) and 1 W10192073 (Blower harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCK25FVMS01
Near Georgetown, TX 78633
Lou
Job Details: 12/13/2021
"Arrived on site to inspect ice dispenser not working. Upon further, I found a block of ice in the bin and the bin frozen to the chute. Using my steamer, I removed the ice and removed the bin and found the ice door not sealing properly. I found the ice door had come off its mount. I re-installed the door and found it not sealing. I inspected the motor and shaft and cleaned the housing and tested the motor and it is operating as designed. I am ordering the ice door kit and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return serviceNo water leaks observed during service and ics maker turned off until I return.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 W10823377 (Ice door kit)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42SSFXDA02
Near Austin, TX 78731
David Z
Job Details: 12/13/2021
Arrived on site to follow up on door gasket installation. Removed and replaced both RC door gaskets. Holes drilled for securing hardware. Verified both doors closing and sealing properly. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/13/2021
Arrived on site to install previously diagnosed part. Removed door and transferred all components to the new door. Tested water dispenser to ensure line wasnt kinked in the rear of the fridge. Water dispenses as designed. Had customer test door to ensure she was pleased with the way the new freezer door closes. Customer was not 100% pleased but stated that it will do. You can definitely tell the difference between the original and new door closing. Explained to customer the door will shut completely if you push it just a little. Customer was use to door closing on its own. The mullion takes a small push to get it to engage into the bracket at the top to close completely. Door closing as designed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Lago Vista, TX 78645
Justin
Job Details: 12/13/2021
"Arrived on site for a washing machine shaking bad while running, and will walk forward. I put the unit into diagnostics mode and I found stored error code F7E5 for a shifter fault. I then tested the suspension on the unit and found it bouncing. This indicates a failing suspension. I also gained access to the bottom of the unit and found the gearcase leaking oil. This indicates a faulty gearcase. I ran a diagnostics cycle and found the unit ran through as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Leander, TX 78641
Kimo
Job Details: 12/13/2021
Arrived on for washer not skipping wash cycle and going straight to done. Upon arrival I inspected the connection at the bottom of unit and found that to be good. I the put unit into diagnostics mode and found codes stored f2e2 UI disconnected and code f2e3 acu/ ui mismatch. I check connections at the control and found that they are all good.I am ordering 1x W11556725 control and 1x W11561182 control panel. Office to reschedule.; ordrng 1 W11556725 (Control) and 1 W11561182 (Control panel)
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ2
Near Pflugerville, TX 78660
Wesley
Job Details: 12/13/2021
Arrived onsite for back right burner crooked and unable to ignite. Found screw backed out from the holder and stripped. Removed stripped screw and replaced. Unit is now operating as designed and set up properly. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WFC315S0JB0
Near Cedar Park, TX 78613
Kimo
Job Details: 12/13/2021
"Cooktop turning off while in uses. Upon inspection I found that the burner would turn off while heating up with pots on them. Im ordering 1x W11134595 harness and all 4 burners 2x w11396792 , 2x W11396790. Office to reschedule ; ordrng 2 W11396792 (Burners)s and 2 W11396790 (Burners)s and 1 W11134595 (Wire harness)"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Austin, TX 78754
Scott
Job Details: 12/13/2021
"Arrived on site for sensor error code on range . Ran diagnostics got same error . Found one pin had backed out , repinned molex connector. Unit is now operating normally . Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Jacob
Job Details: 12/13/2021
"Arrived onsite for unit not drying properly. Tested the unit and unit tested good. Let tenant know that if load sizes are too small that it could cause the unit dry early because the clothes may not be big enough to touch the sensor bar, let them know to use the timed dry for better results. No issues at this time. Job complete"
We serviced a
MAYTAG RANGE
Model MES5770AAW
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/13/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced bake element and tested the unit. The unit began to work as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Pflugerville, TX 78660
Wesley
Job Details: 12/13/2021
"Arrived onsite and tested unit for throwing power outage notification. Advised customer that supply outlet is loose and could cause a short under load. Advised that dryer is in good working order, but the supply should be secured. No error codes and unit base functions are operating well."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Temple, TX 76502
Tyler
Job Details: 12/13/2021
Arrived on site for washer needing previous diagnosis due valve and drain pump. Upon arrival installed both needed parts. Reassembled and tested unit. Found it functioning as designed. Call complete
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Temple, TX 76502
Tyler
Job Details: 12/13/2021
Arrived on site for refrigerator needing previously diagnosed FC drawer slides. Upon arrival installed needed parts. Reassembled and tested FC door. Found door sealing as designed. Call complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Temple, TX 76502
Tyler
Job Details: 12/13/2021
Arrived on site for washer not spinning cloths all the way out. Upon arrival confirmed complaint. Found issue was due to a faulty actuator popping out of place. Reassembled unit with new actuator. Found unit functioning as designed. Call complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lakeway, TX 78734
Brandon
Job Details: 12/13/2021
"Arrived on site to replace heater under special project, after replacing, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ1
Near Leander, TX 78641
Kimo
Job Details: 12/13/2021
Arrived onsite for range oven not heating. Upon arrival I put the unit into preheat and found that the unit is operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Temple, TX 76502
Tyler
Job Details: 12/13/2021
"Arrived on site for refrigerator not dispensing ice(per customer on arrival. Upon arrival confirmed temps in both compartments (0/39) rc and FC. After further testing:Fc thermistor: 17.6kohms, rc thermistor: 6kohms, Bitmetal/heater: 28.6ohms (p2-3/p1-2, p2-7/p1-2) I found ice maker harvesting and filling per tech sheet specs. Called techline and spoke with Chris sr#7732467342. Replaced hv control due to control not correctly registering temps. Informed customer to let us know if issue returned. Call complete"
We serviced a
WHIRLPOOL FREEZER
Model WRF550CDHZ04
Near Austin, TX 78704
Luis
Job Details: 12/13/2021
"Arrived on site. Found large dent on freezer door,replaced freezer door checked door operation good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Pflugerville, TX 78660
Wesley
Job Details: 12/13/2021
Arrived onsite for unit not drying well and found unit operating with f7 error code. Advised customer on design and epa regulation on energy efficiency. Advised customer on best use and care principles.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814LW2
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/13/2021
"Arrived on site to test unit for not cooling RC. Found evap covered in frost and cooling port was clogged with ice. Removed ice and found right side heater connection was loose. Secured connection, tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Pflugerville, TX 78660
Wesley
Job Details: 12/13/2021
Arrived onsite for tub not filling and found water supply cutoff. Demonstrated loss of water supply to the unit. Advised customer. All else checks good.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC6FS1
Near New Braunfels, TX 78132
Andrew
Job Details: 12/13/2021
"Arrived on site to test unit for not working. Found screw too far down from ducting hitting blower wheel. Preventing from spinning. Contractor removed screw, tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Kyle, TX 78640
Leonardo
Job Details: 12/13/2021
Arrived on site to test unit for light not working. Found broken light glass. Removed light socket and replaced light bulb test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Canyon Lake, TX 78132
Andrew
Job Details: 12/13/2021
Arrived on site to test unit for frosting over RC evap per previous tech. Unit was unplugged and defrosted on arrival. Found RC evap thermistor resistance was 1200ohms at room temp. Recommend replacing evap motor with harness. Office to reschedule. ; ordrng 1 W11087438 (RC Motor with harness) and 1 W11249952 (FC motor with harness)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Marble Falls, TX 78654
Cliff
Job Details: 12/13/2021
Arrived on site to diagnose a dryer that is making unusual noise. Found debris caught between drum and frame. Removed debris and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Leander, TX 78641
Kimo
Job Details: 12/13/2021
Arrived onsite for refrigerator not sealing. I installed the unit and found the the door gasket was not sealing up against the cabinet properly see pix .I then leveled the unit and found no change. I attempted to reshape the gasket with heat to no avail. I only one door (parts research) and hinges (parts research).office to reschedule.; ordrng 1 Research (Refrigerator door) and 1 Research (Refrigerator door hinges)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/13/2021
"Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found loop in drain line. Mead incoming water temperature and found at 120?. Performed diagnostics mode, no error codes. Monitored test cycle and measured amp draw to element. Found element drawing 7.5 amps. Found suds from rinse aid dispensing. Measured heat on heater and found working. All components operating as designed, no water leaks detected during service. Spoken with customer user care guide."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Copperas Cove, TX 76522
Al
Job Details: 12/13/2021
Arrived to inspect unusual noises from washer. Ran diagnostics and found coins in the unit. I removed all coins and tested it again and unit tested properly without any issues. Job complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF4A
Near Killeen, TX 76549
Tyler
Job Details: 12/13/2021
"Arrived on site for refrigerator needing previously diagnosed ss repair. Upon arrival i verified prior issue and recovered 5.5oz refrigerant. Then installed needed uv drier as well as access port. Pulled vac, then Recharged system with 5.5oz of refrigerant per manufacturing specs. Found runnings pressure at 0 & 125 after 10 minutes with no signs of leaks or uneven frost pattern. Informed customer to give unit 24 hrs to stabilize temps. Call complete"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/13/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced motor and tested the unit. Unit still had the same issue. Checked all connections and found the unit belt switch not clicking on or off. Unit will need new belt switch for repair. Customer requested that we contact Techline due to ongoing repairs. I called Techline and spoke to Kurt SR# 7732264422. Advised that based on the current information to replace the broken belt switch and to call back if any further issues persist. .; ordrng 1 W10847984 (Belt switch)
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/13/2021
Arrived on site for a washing machine that is not powering up. Inspected unit and work area. Consumer advised that the unit stopped midcycle and has not been able to power back on cents. Confirmed the customers complaint and check voltage at the control. Only found 25 V going to the control. Certainly unplug the unit from the wall and the unit popped inside the wall plug. Went to the breaker to flip it back on and check voltage at the wall on the other wall plug. Found 5 V going through the ground line. I did advise the customer that they may want to have there plug looked at due to issue with unplugging the unit as well as voltage found. I did check between hot and neutral and found 120 V. Check voltage again at the main control using the bottom plug and found 127 V. Replaced main control and went to drain the unit. Found the control pop as soon as the drain pump was activated. Unit will need new drain pump and control for repair. Or ordering a new control and will return ; ordrng 1 W11543994 (Control)
We serviced a
MAYTAG DRYER
Model MDE9700AYW
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/13/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced supports and tested the unit. The unit began to work as designed. I did advise the customer that his vent hose in the back was being kinked due to the fact that he has a spring style vent hose and when you push the unit back it folds because of the long vent hose that he has. Advised him to purchase a periscope style vent hose for aluminum valve and hose to install to ensure that he does not have any issues with drying. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Copperas Cove, TX 76522
Al
Job Details: 12/13/2021
"Arrived on a 2/2 on a dryer taking several loads to dry. Confirmed the unit tumbles and heats, but the airflow is restricted causing the unit to take longer to dry. Unit works properly."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Killeen, TX 76542
Tyler
Job Details: 12/13/2021
Arrived on site for washer making humming noise at start of cycle. Upon arrival found no error codes. After running a normal & diagnostics cycl I found humming was coming from drain pump. Internal bearing on pump where rattling louder then designed. Replaced drainpump. Reassembled and tested unit. Found noise no longer occurs and Asher functioning as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model MED6630HC1
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/13/2021
Arrived on site for a dryer that wont respond and is steaming up the console. Inspected unit and work area. Confirmed the customers complaint as the unit was having a hard time responding to the power and start buttons being pressed.Replaced user interface and checked behind the unit. Found that the vent hose had been kinked. Did advise the customer to update their vent situation to avoid further issues with this problem. The unit is now working as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNZS0
Near Belton, TX 76513
Tyler
Job Details: 12/13/2021
Arrived on site for ice machine needing previously diagnosed parts. Upon arrival confirmed prior complaint. After installing bin thermistor I tested unit. Found float switch and recirc pump failing to replace recirc pump as well as float switch and drain pump.; ordrng 1 WPW10485962 (Float switch) and 1 WPW10489122 (Res. Recirc pump)
We serviced a
GE WASHER
Model GTW680BSJ3WS
Near Hamilton, TX 76531
Jonathan M
Job Details: 12/13/2021
"Arrived on site for a washing machine and it still having issues finishing cycles. Inspected unit and work area. Placed the unit in diagnostics and found an E 14 (slow drain) and E16 (drain pump algorithm failed). Spoke to JC and was advised to just replace the drain pump due to no other faults found. The customer did show me a video of what happens to the unit when it does not complete the cycle. What shows on the video is that the unit is consistently trying to drain the unit and is not activating the spin cycle. Replaced the drain pump and ran the unit through diagnostic testing. Checked the drain pump, fill valves, and pressure sensor and all checked good. Advised the customer to run several cycles to see how the unit responds and to call back if they have any further issues. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/13/2021
Arrived on site for a washing machine thats making screeching sounds during spin and agitation. Inspected unit and work area. The customer showed me that he is still under manufacturer warranty due to the additional year of Rent a Center warranty. Confirmed the customers complaint and found what sounded like the belt slipping underneath the unit. Confirmed that diagnosis when checking underneath the unit. Replaced both cam and belt and test of the unit. The end began to work as designed with no abnormal sounds present.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Leander, TX 78645
Justin
Job Details: 12/13/2021
"Arrived on site for a built in microwave throwing the F2E1 error code. I tested the unit, but could not put it into diagnostics mode. Every time I tried to it would throw the F2E1 error. This indicates a faulty console. Upon opening the new console I found it damaged. Due to this I am ordering a new part. The office will need to reschedule.; ordrng 1 W11229663 (Console)"
We serviced a
KITCHENAID OVEN
Model KEHC309JSS2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/13/2021
Arrived on site to diagnose an oven that isn't closing properly. Found door hinges weak and replaced them . All is working properly at this time.
We serviced a
WHIRLPOOL DRYER
Model WED5500XW0
Near Driftwood, TX 78619
Tyler L
Job Details: 12/13/2021
Arrived on site for complaints of loud noise while running. Found belt very worn out and twisted. Found the 2 back wheels bound up. Found motor and wheels spinning freely. Installed new belt and wheels. Tested unit tested good. Still some noise when running. Told customer to monitor. Brackets that hold in the bottom panel broke. Will need to order and replace. ; ordrng 2 WP8066208 (Clip)s
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Austin, TX 78703
Jacob
Job Details: 12/13/2021
"Arrived onsite for for the unit not starting a cycle. Tested the unit. Held the start button to do a reset because the unit was always at 12min. Was able to reset the unit. The unit was able to get all of the functions back on the user panel. Tried to start a drain and spin, the door locked as if it was ready to be used. But the unit never started the cycle and stayed at 15min for a long time without starting anything. Ordered timer. Office to reschedule ; ordrng 1 W11574590 (Timer)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near New Braunfels, TX 78132
Andrew
Job Details: 12/13/2021
Arrived on site to test unit for black soot on left front double burner. Customer was unaware unit is not under warranty. Recommend returning with left front burner head(W11344539) burner cap(W11344538) and Conversion kit(W11502161).
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/13/2021
"Arrived on site for customer complaint of unit not cooling, found sealed system leak coming from evaporator, ordering evaporator, compressor, filter drier, and coupler. ; ordrng 1 W10445423 (Compressor) and 1 Cnote (SS tech) and 1 Cnote (2 hour job) and 1 Cnote (Office to reschedule) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near New Braunfels, TX 78130
Andrey
Job Details: 12/13/2021
"Arrived on site to test unit for leaks, tested unit found no leaks coming from sump, customer stated that leak was coming from door when wash motor activates, ran unit for 15 minutes, no leaks of any kind were detected, also unit top rack adjusters were broken, replaced adjusters, advised customer to monitor unit and if any leaks develop to take a video, if issue continues I recommend replacing gasket no leaks detected at this time job complete"
We serviced a
KITCHENAID OVEN
Model KODE300ESS04
Near Georgetown, TX 78633
Lou
Job Details: 12/13/2021
"Arrived on site to lecture oven temps. Upon further inspection, I placed the unit in diagnostics and checked error codes and found none. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My temp reading at preheat was 345. Next 5 readings were 328, 370, 356, 342, 361 for an average temp of 351.4 degrees. I made recommendations for use and care. No repairs needed at this time, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Georgetown, TX 78633
Lou
Job Details: 12/13/2021
"Arrived on site to inspect dishwasher dispenser leaking rinse aid. Upon further inspection, the customer demonstrated what they have found with the unit dispenser. When the dispenser is full with rinse aid and closing the door, rinse aid leaks from the bottom the dispenser down the door and into the tub. I removed and replaced the dispenser and tested the unit and it is operating as designed. Customer has a water softener system. I made recommendations for use and care based on the water softener, as well as detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Georgetown, TX 78633
Lou
Job Details: 12/13/2021
"Arrived on site to inspect refrigerator doors not aligned. Upon further inspection, I found the unit not level and the right door gasket torn. Also found the large crisper drawer right glide not retracting as designed. I removed and replaced the right RC door gasket and shaped it with my heat gun. Leveled the unit and adjusted the height on the right RC door. I am ordering the large crisper drawer glides, right & left and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. No water leaks observed during service.; ordrng 1 W10866166 (Right glide) and 1 W10866163 (Left glide) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
GE REFRIGERATOR
Model PWE23KSKBSS
Near Austin, TX 78759
Scott
Job Details: 12/13/2021
"Arrived on site for icemaker leaking in freezer . Couldnt get icemaker to harvest . Ordering icemaker and valve if needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78749
Leonardo
Job Details: 12/13/2021
Arrived on site to test unit for not washing. Test unit and found no error codes. Checked water temp and it took 5 time to fill for water to get to 124?. Called Techline and test unit with Techline and let Techline the advised customer to change soap and use high temp wash. SR# 7732471073
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Liberty Hill, TX 78642
Tommy
Job Details: 12/13/2021
Arrived onsite for unit jumping around and not heating correctly. Upon arrival found unit is operating as designed. Tested unit during heat test and calibrated. Job Completed.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 12/13/2021
"Arrived on site to inspect wall oven temps. Upon further inspection, the customer advised that they had their annual home inspection and was told their wall oven temps were off more than 25 degrees. Customer advised that the inspector used a heat probe to test the unit. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My temp reading at preheat was 407. Next 5 readings were 328, 390, 336, 384, 346 for an average temp of 356.8 degrees. I assisted the customer in connecting to the unit to WiFi and made recommendations for use and care. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Buda, TX 78610
Leonardo
Job Details: 12/13/2021
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near New Braunfels, TX 78132
Noah D
Job Details: 12/13/2021
"Arrived on site to inspect unit for making banging sounds when spinning, upon inspection I found no issue and could not replicate the sound, tested fully and found no issues. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS02
Near Austin, TX 78733
Kevin
Job Details: 12/13/2021
"Arrived on site and inspected refrigerator and found ice production is good. Found ice door is not closed all the way, took one picture. Showed customer how to reset ice door and it is now closing properly. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Austin, TX 78738
Luis
Job Details: 12/13/2021
"Arrived on site for water leaking. Found water leaking from drain tube,inserted drain tube fully to drain,ran drain pump no leaks."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Lakeway, TX 78738
Luis
Job Details: 12/13/2021
"Arrived on site for no ice. Icemaker powered off from ui,powered on icemaker from ui control,icemaker ran through a cycle,dumped ice then filled with water advised customer to let unit run.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Leander, TX 78641
Justin
Job Details: 12/13/2021
"Arrived on site for a refrigerator with the door not closing properly. Upon arrival the customer walked me through the issue. They found that when you put the left RC door past 90? it will slowly close, but not latch shut. Informed the customer that this is normal design with the mullion on the left side door. I found the unit as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near New Braunfels, TX 78132
Andrew
Job Details: 12/13/2021
Arrived on site to test unit for not cooling found compressor running and pulling .5amps. Replaced run cap and start device with no change to operation. No frost pattern developing on evap. Applied bubble solution to accessible components and found no signs of leak. Recommend charging system with nitrogen to rule out internal leak. Ordering sealed system components. Recommend sealed system tech and 2-hrs on return visit. Office to reschedule. ; ordrng 1 W10309988 (Compressor) and 1 876765 (Tube kit) and 1 WPW10197428 (Start device) and 1 WPW10350564 (Capacitor) and 1 WP2188822 (Evaporator) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV drier) and 1 W10913906 (Access valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Kingsland, TX 78639
Cliff
Job Details: 12/13/2021
"Arrived on site to replace previously ordered parts for refrigerator. Replaced ui and pantry control and found no change in operation. Removed new parts and reinstalled old. Did further troubleshooting on unit, and found yellow wire for door switches broken inside ceiling of rc. ; O-emld tckt , states that autho needed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW08
Near Dripping Springs, TX 78620
Andrey
Job Details: 12/13/2021
"Arrived on site to test unit for turntable motor not rotating smoothly, tested unit found motor jerking during rotation, replaced turn table motor, tested unit, unit now working as designed, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/13/2021
Arrived on site to install previous diagnosed part removed failed lamp and installed new. Tested light operation. All tested good.
We serviced a
MAYTAG WASHER
Model MVWB955FW0
Near Cedar Park, TX 78613
David S
Job Details: 12/13/2021
Arrived on site for washer not continuing the cycle. I found fault code F5e2 lid lock failure. I tested the lid lock and found it not locking. I installed a new lid latch and retested the unit. I found it working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78705
Jacob
Job Details: 12/13/2021
Arrived onsite to replace part ordered by previous tech. Replaced the blower wheel. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78705
Luis
Job Details: 12/13/2021
"Arrived on site for no cool. Powered unit on ran diagnostics compressor not powering on,checked voltage,good voltage to inverter,removed inverter ohmed compressor pin,compressor ohmed good reading 6.4 on all pins no short to ground. Ordering a new inverter control. ; ordrng 1 W10920537 (Inverter)"
We serviced a
GE COOKTOP
Model JB705ST2SS
Near Smithville, TX 78957
Matthew
Job Details: 12/13/2021
Arrived onsite for front left and front right burners not heating correctly. Need to order front left and front right elements.Need to replace front left and front right infinity switches. Ordering all switches due to parts lay out is different than picture on parts sheet.Office to reschedule. Need AUTHO; ordrng 1 WB30T10133 (Element) and 1 WB09X40389 (Element) and 1 WB24T10153 (Switch) and 2 WB24T10145 (Switch)s and 1 WB24T10058 (Switch) and 1 WB24T10162 (Switch) and 1 Needsauth (Needs auth)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Austin, TX 78750
David Z
Job Details: 12/13/2021
"Arrived on site to diagnose refrigerator with no ice production. Checked icemaker and found mold filled but will not harvest. Ran diagnostics and tried to cycle and could not get a response from icemaker. Tried to power cycle and also checked heater lines. Could find no other issues present with unit. ; ordrng 1 W11533213 (Dispenser Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHB02
Near Leander, TX 78641
Kimo
Job Details: 12/13/2021
Arrived onsite fore refrigerator freezing food in rc. I gained access to the rc and checked the damper and found that it was operating properly. I gained access to the fc evap and found the thermistor was covered in ice but yet shows open when tested. I replaced thermistor found unit otherwise operating as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/13/2021
Arrived on site for Dryer dented on bottom rt side. Found bottom right corner of front panel. Ordering front panel 279443 to return and complete the repair. ; ordrng 1 279443 (Front panel)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TF0
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/13/2021
"Arrived on site for refrigerator not cooling well. Inspected unit and work area. Found freezer temperature and frost pattern good. Found aluminum foil covering shelf blocking air circulation. Removed control and tested damper control and found door opening and closing as designed. Spoke with customer on air circulation. All tested good, no water leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503EBS01
Near Austin, TX 78759
Scott
Job Details: 12/13/2021
"Arrived on site for fridge not dispensing and frost building on fresh evap. Found door harness outercovering ,exposing wiress . Ran resistance test on on door . Found mainly orange wire from stealth control to Gemini control failed . Will need new door .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Georgetown, TX 78628
Tommy
Job Details: 12/13/2021
Arrived onsite for refrigerator not making ice. Upon arrival found unit freezer door had line frozen within linear. Ordering new door. Office to reschedule upon receiving.; ordrng 1 LW11026425 (Freezer door)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Round Rock, TX 78681
David S
Job Details: 12/13/2021
Arrived on site for to replace previous diagnose psi parts. I gained access to and replaced both the UI and main control. I powered the unit on and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6036JSS1
Near Leander, TX 78641
Justin
Job Details: 12/13/2021
"Arrived on site to install previously diagnosed parts. I installed the new bulbs and switches. I then tested the unit. I found the low setting for the lights were still flickering. I called techline and spoke to Leon and kept the same SR# 7732374464. Leon stated that when the light setting is on low the voltage to the lights is lowered. This is actually going to cause a flicker visible to the eye. He stated the high setting actually flickers as well, but it is so fast that it is just not visible to the eye. The unit is working as designed. Call complete."
We serviced a
GE MICROWAVE
Model PEB7227SL1SS
Near Liberty Hill, TX 78642
Tommy
Job Details: 12/13/2021
Arrived onsite for microwave not heating. Upon arrival found unit was not heating. Found diode had blown. Ordering mag cap and diode all to be replaced. Ordering mag thermostat JIC. Office to reschedule upon authorization and receiving parts.; ordrng 1 WB27X29988 (Cap) and 1 WB27X25616 (Diode) and 1 WB27X11210 (Mag thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/13/2021
Customer informed me that the ice maker began making ice on Saturday. Gained access to harness under freezer door. All wires looked good. Gained access to water fill tube. It was clear without any frost or ice build up. The mold had ice inside ready to harvest. Ice bin was full of ice. Ran diagnostics and ice maker thermistor test. Thermistor tested good. Temps for fridge and freezer were both set at recommended. No repair needed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/13/2021
"Arrived on site for washer having error F9-E0. Inspected unit and work area . Performed diagnostics mode and found error F0-E9 OB, F0-E5 overload, F0-E3 off balance load and F2-E1 stuck key. Performed component test mode and found all working. Found service pointer W11560447. Assisted customer on connecting unit to WiFi. Found washer updated while in home and notified customer after update was completed. Found customer on home water softener. Set load and go to highest concentration level. All tested good, no water leaks detected during service."