Arrived on site for multiple lights flashing. Found tube full of water and drain pump not activating. Manually drained water and inspected. Found lower harness broken. Will need to order and replace. Office to reschedule. ; ordrng 1 W11643701 (Lower harness)

Arrived on site for fridge making a loud noise. Could not duplicate problem customer stated issue is intermittent. Customer also stated fridge and freezer doors have been left open for extended periods of time by family members. Now that doors have been closed for 24 hrs noise has gone away. Customer will monitor and take videos if issues happens again

Arrived on site for washer leaking.Upon arrival unit had f0 e3 error codefor overloading. Put unit in test mode and ran test cycle and monitored for leaks. Was unable to get unit to leak at this time. Then ran a normal cycle unit still not leaking. Customer will monitor no leaks present at this time job complete.

Arrived on-site for dishwasher not washing. I found the unit would not spray water indicating the pump and motor had gone. I replaced the pump and motor and tested the unit. Unit now functions as designed and no water leaks were sighted during testing. Call complete. Installed W11680075 PUMP & MOTOR.

"Arrived on site for washer not starting. Unit still has water in tub. Plugged unit back in. Ran drain and spin and water drained. Diagnostics shows f9e1, and door lock error. Diagnostics proves door switches is just clicking. Replaced latch. Cleared codes. Diagnostics passed test. No leaks. Call complete."

"Arrived on site to inspect wall oven error codes. Upon further inspection, the customer advised the unit display showed error code F2E0-keypad disconnected and provided a photo of the control panel that had steam built up inside the display. I placed the unit in diagnostics and checked error codes and found F2E1-stuck key, F1E0-oven user interface error, and F2E0-keypad disconnected. Customer advised they were steaming food and using both ovens at the same time. I inspected the door gaskets and found them new but thin and when opening/closing both oven doors, I found they both drop on the left side when closing. I tested the upper oven on Bake at 350 degrees and it operated as designed. Due to the error codes and hinge issues, I am ordering the hinges for both doors, both door gaskets and will return with the main control and control panel. RETURNING TECH TO REPLACE HINGES ON BOTH DOORS, BOTH DOOR GASKETS AND CONTROL PANEL AND TEST BEFORE REPLACING MAIN CONTROL. Office to schedule return service due to the availability of parts. No parts installed today.; ordrng 2 W11665203 (Left hinge)s and 2 W11633414 (Right hinge)s and 2 W11692454 (Door gasket)s"

Arrived on site for a wall oven that is not heating. Inspected unit and work area. I ran the internet into diagnostics and did not find any stored error codes. I tested both bake and broil elements and found no heat coming from either during manual testing. We turned off the breaker and pulled the unit out of the wall. I went to turn the breaker back on to check voltage and found that the breaker itself kept flipping off and would not turn back on despite not grounding or arcing. I checked resistance through the bake element and broil element. I found both within range. I checked the oven TOD thermostat and did not find the TOD open. I did advise the customer that the most likely issue is with their electrical supply. Being that the breaker was having issues even turning on. I advised the customer of the issue.And his contractor is going to send somebody out to fix the breaker. I advise the customer to contact us back if any other issues persist. Call complete. No parts were installed.

"Arrived on site for a washing machine that is not completing this spin cycle on each cycle. Inspected unit and work area. Upon entry, I found the customer is hooked up to a closed drain. See photo. The customer stated that some loads will spin out properly, but other loads will not. I asked him if there was any correlation with bulky loads versus non bulky loads. He stated that the bulky load seemed to be the problem. I ran the unit through diagnostics and found an F8 E1 (long fill) and F9 E1 (long drain) error codes. I ran the innit through manual testing and found both valves, drawing in decent amounts of water. I did find the unit drain, but I found that the drain was really slow due to the closed drain and water would siphon back in once it was finished. I checked suspension and found the suspension was good. I checked the basket and found the basket wobbling on the drive shaft. I removed the agitator and found the hub assembly was partially stripped. I replaced the hub assembly and tested the unit. I found all portions of the machine working but did advise the customer that his issue would be with his drain situation through the home. I explained to the customer that he will need an open drain and showed him the installation instructions for draIning. The unit is now working and operating as designed. Call complete. W10528947."

WRS331SDHM06 Arrived on site for a refrigerator making sounds. On arrival found product working as its designed no issues with any motor or fan i did hear a slight rattling sound from kick plate. Removed kick plate put padding g unde right side of coil it was missing a small piece of foam . Product works as it's designed no water leaks visible from main water supply.

"Arrived on site to test unit for noise during spin. Upon arrival customer stated unit makes a knocking noise during every spin cycle. Tested unit, knocking noise became noticeable as soon as the spin began and would knock faster as the basket sped up. Removed bottom components, found no wear on the rotor indicating there is an internal bearing failure on the gearcase. Unit will require a new gearcase, slider and wash plate due to it being seized onto the gearcase shaft. Contacted claims thread to get authorization, ASP approved. Replaced gearcase (W11393685), slider (W10734521) and wash plate (W10902814). Ran a calibration cycle successfully. Ran a diagnostic cycle, noise has been eliminated and all components are properly engaging. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to follow up on refrigerator not dispensing ice. I examined the unit since it had been thawed out. Removed the ice bucket and found a crack in it, and also found that the impeller threads were stripped and the impeller is sliding on the auger motor. Ordering impeller / auger motor / divider to resolve. Return visit set for 1/6. Replaced ice bucket since part was on hand, part used - W11185686. ; ordrng 1 WP63052-2 (Impeller) and 1 W11671282 (Auger Motor) and 1 WPW10309864 (Divider) and 1 W11378860 (Washer)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous te is diagnosis, I was to complete the sealed system repair, replace a door gasket and evaporator fan motor. Before servicing, I tested the unit and found the evap fan motor does not function. Also found the UI missing digits and not chiming when pressing buttons. I checked the hv control and found it not installed properly and not providing voltage to the evaporator fan. I evacuated the system and used my nitrogen to clear the system and found that the previous company tech didn't solder the filter drier to the Yoder loop properly and was leaking. Once I had the system cleared, I removed and replaced the compressor, access valve, and UV dye drier and vacuumed the system down to -30/0 psi. While vacuuming the system, i removed and replaced the hv control, UI and evaporator fan motor with harness and positi9ed the defrost bimetal on the suction line. I installed 53g of R600 refrigerant and allowed the system to equalize. Plugged the unit in and monitored the system and found it cooling and operating as designed. I removed and replaced the right RC door gasket and using my heat gun, I heated and shaped the gasket. Unit is operating as designed with no water leaks observed during service. Recommended the customer allow the unit to cool for at least 24 hours before placing food items inside. Job completed. W11661931, W11556912, W11642011, W10830274, W11557425, WPW10143759, W11506635"

"Arrived on site for dryer turning off before it has finished. Customer is able to restart it. Confirmed unit just turned off as if door was opened. Restarted by just pushing start button. Inspected and found wires not hooked up properly at junction. Common from unit was going to ground. Properly wired junction and tested. Voltage under load was 240, 120 each side to common and ground. Zero from ground to common. Unit is working as designed. Call complete. No parts"

Arrivrd kn sote with braket kit ordered. Removed freezer door. Removed shelves. Replaced brakit kit. Verified operation. Call complete. W11668672

"Arrived on site to inspect dishwasher error code. Upon further inspection, I found the panel display flashing error code F6E1-user interface failure. Also found the control panel fascia separating (photo). I was able to place the unit in diagnostics, but the unit it failed to test. I removed the outer door panel and inspected the components inside the door and all are in good standing. I am ordering the control panel and scheduled return service for 01/07/25. Will return with all prescreened parts. No water leaks observed during service. No parts installed today. ; ordrng 1 W11460908 (Control panel)"

"Arrived on site for refrigerator not cooling. Found temp at 49f. Found return air frozen. Checked for gaps in gasket and found door hinge hanging loose. This is causing door not to close properly. Reset door and corrected hinge. Door now closing, used heat gun to adjust gasket. Cleared return air and verified proper air flow. Now working as designed. Call complete. No parts."

"Arrived on site for refrigerator making noise. Customer had video of noise, sounds like ice hitting fan. Cycle icemaker and confirmed it is leaking from fill tube and building over evaporator fan. Removed evaporator cover. Cleared ice. Installed fills Uber extension and seal with permagum. Verified operation. No leaks. Call complete WPW10496649 & 212643; used 1 212643 (Permagum) from stock"

"Arrived on site to inspect range error codes. Upon further inspection, I found the panel display flashing error code F3E0-oven sensor open. I gained access to the sensor and tested and found it at 1081kohms at room temperature. I tested continuity to the sensor harness at the control and it is good. The sensor was recently replaced; therefore, I removed and replaced the main control as it's not reading the sensor properly, and tested. Unit is operating as designed. No gas leaks detected during service, job completed. W11620570"

"Arrived on site to inspect range oven needing to be calibrated. Upon further inspection, I advised the customer that the oven had been previously tested and the oven cannot be cz.ibrated per factory tech manual. I tested the cooktop and found the front right burner taking tooling to ignite. I adjusted the burner head and retested and unit it is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to replace previously diagnosed parts. Replaced FC defrost heater (W11700340), main control and UI using the control kit (W11533213) and Orion control (W11336586). Applied power to unit, unit began cooling and building an ideal frost pattern. Engaged FC defrost heater, breaker no longer trips. All components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed part. Replaced external drain pump (W11539855) and left failed pump with customer, applied power, entered manual diagnostics, all components are properly engaging. Started a max ice cycle, unit flushed then began ice production. After 20-25 minutes ice slab was created and cut into cubes. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for screen issues. Upon arrival customer presented issue, the two right touch buttons are fading and no longer can control the lower oven. Fading in and out intermittently. Previously worked with no issue. Unit will need a new console to fix issue. Ordering part, no parts installed, office to reschedule.; ordrng 1 W11598132 (Console)"

"Arrived on site to test unit for element only partially working. Upon arrival customer presented issue, only half of the element ignites on the left rear. Removed cooktop and found a loose nut has fallen onto the coil and shorted half of it. Replaced left rear element (WPW10342780) and tested unit, element is now igniting as well as all other elements and fan. Unit is now running as designed, job complete."

Arrived on site to test unit for unit not getting to temp. Builder showed up and said inspector had said unit was only getting to 320? not to 350?. Test unit by pre heating unit to 350?. Unit pre heated correctly to 350? average temp of unit is at 358? when set to 350? perfect with in range job complete.

Arrived on site to test unit for unit not heating. Test unit and found no error code turned unit on to test heating element and heating element working as designed. Advised customer to continue to use rinse aid to help with the drying cycle. Turned rinse to max to help dry dishes better job complete no parts used.

"Arrived on site for cooling complaint. Per customer freezer temp reached 15 at times of visit unit cooling correctly. Ran diagnostic timetable reading closed,heater powered on,ran compressor test passed,ran evap fan test passed,ran thermistor test passed,exited diagnostic checked freezer temp with thermistor reading passed both reading 4."

On arrival verified complaint of unit not making ice and door alarm. Verified temps are good at 0 degrees FC. Ranice maker function ch3ck and it won't function. Replaced ice maker. Door alarm is not registering doors are closing. Door switches are working and shutting lights off. Power reset u it and it functioned for a little while but came back again and won't turn off the alarm. Ordering W11664671 hmi. Installed w11455232 ice maker. Office to reschedule due to part availability ; ordrng 1 W11664671 (Hmi board)

"Arrived on site with 2nd man JK. Upon arrival, down stacked dryer from washer. Replace hot valve W11688994 and cold valve W11688995. Test unit and is operating as designed. No leaks present. Job complete"

"On arrival verified complaint of nkt starting cycle. Ran error codes found F7E4. Ran components test. All activate correctly. Visual inspection shows tub wobble and gearcase leaking oil. Ordering gearcase W11449841, rotor W10915701, wash plate bolt W10752187, wash plate W10902814 reschedule for 1/7. ; ordrng 1 W10915701 (Rotor) and 1 W11449841 (Gearcase) and 1 W10752187 (Wash plate bolt) and 1 W10902814 (Washplate)"

On arrivalverified complaint of unit throwing clean washer after every cycle. Customer has ran clean washer cycle multiple times. Warning still pops up. Replaced ui and verified mod ser transfer. Advised customer to use normally and observe unit. Job complete installed w11478519

On arrival verified complaint of no display. Visual inspection shows plug wasn't fully plugged in. Plugged unit in and ran diag cycle.all components activated correctly. Unit is now working correctly. Job complete. No parts installed.

On arrival verified complaint of leaking from dispenser. Per previous diag replaced dispenser. Ran diag system and activated all valve systems. No further leaks identified. Job complete installedw11524105

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight twists in power cord removed). Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL 7740643986 and submitted picture of breaker and advised of sp W11525530 for GFCI manufacturer. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main w11696067"

On arrival verified complaint of noise. On inspection found evap fan vibrating due to ice build up. Traced the wTer back to the fill tube leaking unit will need fill tube kit replace. Ordering fill tube kit W11750811 office to reschedule. ; ordrng 1 W11750811 (Fill tube kit)

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised the unit is making the same noise as before only louder. When I placed the unit in diagnostics it showed error code F7E7-motor unable to reach target RPM. I cleared the code and turned the basket by hand and turned the washplate and the unit began to make the loud plastic slipping grinding noise the customer described. I tilted the unit back and gained access to the cam assembly to find the cam was beginning to shred due to slipping on the pulley. Once I had a new cam assembly in hand, I had an old cam spring in my van and compared the springs and found the new springs are too short and not allowing the cam to engage with the pulley properly. Using the cam parts and the spring from my van stock, I replaced the old cam assembly with new and calibrated the unit. Retested and unit is operating as designed. I made recommendations for use and care, as well as, detergent use (water softener system). No water leaks observed during service, job completed. W10721967"

"Arrived on site for ice in freezer compartment clumping. Refrigerator section ice is good. Upon arrival, inspected unit. Found ice in container, but clumped together. Ran temperature test and get 1 degree. It appears ice at some point becomes slick and then re freezes. Ice appears to have a slick outside and a solid center. Ran a harvest. Icemaker filled correctly and there is no signs of spillage from ice maker or valve weeping. inspected Fc door gasket and is good. After series of questions, customer stated that he believes ice cream also wasnt solid. There is no ice cream currently to verify. Ordering ui, control, and Fc thermistor. Set unit 2 degrees colder to see difference of ice on next visit. Office to reschedule ; ordrng 1 W10843055 (Control) and 1 W10845527 (UI) and 1 W11724692 (Fc thermistor)"

"Arrived on site to test unit for not cooling properly, tested unit found both compartments are cooling, customer stated that RC lights stopped working and they thought is was something more serious, ordering module and advised customer to monitor and if any other issue arise to let us know on next visit, office to reschedule no parts installed ; ordrng 1 W11470191 (Rc light module)"

"Arrived on site for a range that is not heating.In the oven every cycle. Inspected unit and work area. The customer stated that sometimes when they go to bake something, it will work an operate as designed. However, the other half the time, it will not start a cycle. They did say that if they put it on broil and then put it back on bake, that it will work. I tested the unit and confirmed that the unit was heating and the gas valve was opening up to allow the flame spreader to ignite. I did find the touch panel extremely hard to touch and accept commands. I went ahead and replaced the control and tested the unit three times. I found the unit working and operating as designed. Call complete. W11620552."

Arrived on site for a refrigerator that is freezing in the refrigerator section. Inspected unit and work area. I did confirm the customers complaint and found the refrigerator at twenty-four degrees fahrenheit and found the damper open. I found the freezer at negative one degrees fahrenheit. I checked resistance values on my thermisters and found them showing close proximity to my readings. I went ahead and replace both the main control and user interface. I advise the customer to call back if any other issues persist. Call complete. WPW10317076 and W11642241.

"Arrived on site for sealed system failure. Inspected unit and found unit sputtering while recovering charge. Removed compressor and drier. Secured new drier only on the cap tube side. Flushed nitrogen and cleared oil in the line. Replaced compressor. Reassembled, pulled vacuum, and held. Charged per spec and tested. Unit is now functioning properly. Customer will monitor. Job complete."

Arrive downside for a dryer that is hard to close. Inspected unit and work area. I did confirm the customer's complaint and found the catch was really tight. I went ahead and replaced the catch and tested the unit. I found the unit working and operating as designed. Call complete. W11429587.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, drier, and access valve and charged the unit up with 250 psi of nitrogen. I found pressure as hold for fifteen minutes. I vacuumed down the unit to -30 psi and found pressures hold for another 10 minutes. I charged the unit up with 43 g of R600 refrigerant. I found the unit it begin to cool and operate as designed. Call complete. W11547313, WPW10143759, and W11506635."

Arrived on site for washer stopping mid cycle and engaging latch. Could not duplicate latch issues however found would not switch from agitate to spin. Inspected unit found both splutch and actuator broken. Replaced both parts ran test cycle and normal cycle unit is functioning properly and as designed. No leaks present at this time job completed. Parts usedSplutch assembly w10721967Actuator w11481722

"Arrived on site to test unit for not starting cycle and not unlocking, tested unit found control acting erratic, inspected under unit and found broken wire on drain pump, fixed wire with butt splice, was able to drain water out but light on the UI are constantly lighting up one by one, customer accidentally activated a engineering cycle and now the software is corrupted, will need to replace HMI and control on return visit,rescheduled for 01/07; schdld next appmnt for 1/7 TUE !"

Arrived on site for dishwasher not completing any cycles. Ran diagnostic found motor error cod3. Ran test and confirmed wash motor not functioning properly. Replaced motor and ran normal cycle unit is now functioning properly. No leaks present at this time job complete.

"Arrived onsite for a washing machine that is still going off balance. Inspected unit and work area. The customer stated that the machine has not gotten better and that the issue is getting worse with time. He advised it didnt matter if he put in a small load or a big load. It will make crazy noises and walk across his floor. I ran the unit through diagnostics and did not find any stored error codes. I tested the suspension and found the suspension was good. I ran the unit through an auto test and the unit ran as designed. I called Whirlpool Techline and spoke to Kurt SR# 7740644695. He asked a few questions regarding the basket and tub. We found no wiggling of the basket on the drive shaft. He asked if the unit it was installed on a pedestal and it is. He asked if the legs on the pedestal were screwed down and we found the legs were completely screw up against the locking bolt against the cabinet. He stated that that would be the problem because the legs end up causing excessive vibration and off balance issues. He advised to screw the legs down about an inch and use the locking bolt to lock the legs in place. He advised that other than that, we have done everything that would have otherwise been causing this issue. I did as Kurt advised and advised the customer to call back if issues persist. Call complete. No parts were installed."

Arrived on site to install previously diagnosed part. Inspective unit and work area. I replaced the wash motor assembly and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11613479.

"Arrived on site to diagnose washer not fully finishing loads. Ran unit in diagnostic mode and found the basket is not separating / floating. Removed washplate and found hub is seized together and the bearing / shaft are as well. Ordering hub drive assembly, bearing, DZO for repair. Return visit set for 1/7; ordrng 1 W10820039 (Hub Drive) and 1 DZO (DZO)"

Arrived on site to follow up on dryer not running. Tested unit and found no response when start is pushed. Tested voltage at terminal block and found 108v at L1 to L2. I twisted the power cable in the outlet and unit started. Checked power cable and found what looked like a little melting on one prong. Advised customer to replace the power cable since nothing is wrong with the unit at this time. No parts needed.

Arrived on site to test unit for unit giving F2E1 error and F2E0 error. Deleted error codes and found error codes coming right back. Ordering new console office to reschedule. ; ordrng 1 W11598155 (Console)

Arrived on site to replace fill valve. Relaxed valve test unit and unit test good no leaks present at this time. Job complete. W11175771

Arrived onsite apartment 12109 and found dryer with symptom of cycle not activating heat or tumble. Foundnthermal fuse blown. Unit had never been used by tenant. Found strong evidence of painted shut exterior duct covers. Advised maintenance on concerns. Advised on repair. W10909685

"Arrived on site and repaired dishwasher based on previous diagnosis. Completed repair by replacing console and panel. Advised customer on repair. All checks good.w11460962, w11460908"

Arrived on site to test unit for unit tripping breaker when trying to tune oven on bake. Turned oven on to 350 and unit tripped breaker. Replaced bake element and broil element. Turned oven to 500? and unit pre heated correctly. Advised customer to leave unit on for 1 hour- 1 1/2 to help with the burn out cycle. Called safety to report SR 7740548945

Arrived on site to test unit for unit acting like its done after 5 seconds. No errors codes found did a hard reset and unit still not finishing heating cycle. Will order new board office to reschedule. ; ordrng 1 W11752393 (Control board)

Arrived onsite and reset unit by power cycling and cleared error codes. Unit is now operating as designed. Advised customer that it is possible for a false f9 miswire code to generate following surges or power outages. Unit is now operating as designed. No parts.

Arrived onsite for oven 25f low after preheat according to 1 year inspection report. Also reports of undercooked food or long bake times. Tested and found low average at preheat and calibrated accordingly. Unit is now operating as designed. Advised customer on repair. Not available for signature. No parts

Arrived onsite and found unit operating with failed console locked control screen. Unable to reset. Replaced console to repair. Unit is now operating as designed. W11296171

Arrived onsite and found unit operating with failed console. Control lock windows that cannot be exited. Ordering c9nsole to repair. No parts used. ; ordrng 1 W11600321 (Control panel console)

"Arrived on site to diagnose dryer not drying clothes. Customer said it was taking 3-4 cycles to dry 1 load. Tested unit and found unit is heating fine, but has no airflow whatsoever and is actually blowing back out the lint screen, with debris on the back side of the screen. Disconnected vent hose and showed customer unit blows freely with hose disconnected. Advised customer to not use the unit until the builder can come sort out the issue with the venting, since it is completely closed off. Unit itself is working as designed. No parts needed, no repair needed."

Arrived on site to test unit for unit giving F8E4 error code. Test unit and found water at float. Removed float sensor and cleared water test unit and found bad tub gasket. Ordering new tub gasket rescheduled for 1/7 ; ordrng 1 W11483553 (Tub gasket)

Arrived onsife for unit cooling but bouncing between 0 and 40f in the freezer 3 times per day. Customer established temperature data with publishing app thermometer. Replaced the ui control due to symptoms indicating out of range temp data following the incorrect start device installation previously corrected. W11524469Customer will monitor temps for improved operating.

"MVW4505MW1 Arrived on site for unit leaking water. Upon arrival, ran, fill and drain test and found no leaks to the unit. Upon closer inspection, found leak coming from the baseboard near the drain standpipe ( picture attached). This caused the drywall to be damaged ( picture attached). Informed customer that I will speak with maintenance in regards to this issue. Spoke with maintenance and presented pictures and videos of the situation. Maintenance agreed. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"NED4655EW1 Arrived on site for unit not heating. Upon arrival, check incoming voltage to terminal block and found correct voltage. Proceeded to inspect high limit, thermostat and found OL. Replaced 279816 hi limit tstat. Tested unit and now unit is functioning as designed."

MVWB835DW4 Arrived on site for unit not starting. Upon arrival found control panel not responding. Proceeded to replace W11112656 console. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time.

"WTW4816FW3 Arrived on site for unit, not working correctly. Upon arrival, check errors and found F8E1 No fill, F1E1main control fault and F3E1pressure sensor fault. Cleared codes. Ran diagnostics and found bearing squeaking when spinning. Unit needs controlboard and gear case replacement. Ordering W11454741 gear case. No water leaks detected at this time. Customer requests Jan 9th morning appointment only. ; ordrng 1 W11454741 (Gear case)"

"WTW4816FW3 Arrived on site on site for unit not draining. Upon arrival, search error codes and foundF7E6 motor fault and F7E1 basket speed fault. Cleared codes. Proceed to inspect underneath. Washer and found legs are adjusted all the way up, causing cam to rub on motor shield. Proceeded to replace W11481722 actuator and W10721967 splutch assy. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site for no cool in fresh food section. Removed evaporator cover found ice build up only on upper section of evaporator,appears not a full defrost uploaded picture. Ran diagnostic heater powered on,defrosted middle to upper section installed a 60 defrost bimetal. Reassembled unit checked air flow to fresh food section good. Wp2182381; used 1 Wp2182381 (Bimetal) from stock"

"Arrived on site. Replaced icemaker,power cycled unit icemaker ran through a cycle and filled with water. W11692161"

"Arrived on site. Diagnosed a defective icemaker,replaced icemaker ran harvest test passed,ran fill test passed. W11700250"

"Arrived on site for nomcool in fresh food section. Removed cover found power to fan but fan not running,found drain frozen over,defrosted drain replaced defective evap fan motor,reassembled unit powered unitmon fan powered on. Wp2315539"

Arrived onnsite to test unit for not washing and standing water. Found door both black and blue wires cut at drain pump. Corrected wiring using harness(W11643701). Unit is now working as designed. No leaks detected. Job complete.

WRS588FIHZ00 Arrived on site for a refrigerator with broken wires. On arrival verified issue replaced FC door and used reducing coupler and 1/4 coupler tested product works as it's designed no water leaks visible from main water supply.

"GSS25WGTMBB Arrived on site from previous tech to install parts. On arrival, I tried removing the housing shield but it didn't come off i tried heating it up no luck . Called the last tech on site he told me he had the same issue and that the shield would need to be broken off in order to fix issue. I ordered housing shield it does say not available anymore. Returning parts will be needed. Office to reschedule. ; ordrng 1 Wr17x12784 (Housing shield)"

WOC54EC0HS Arrived on site for a in wall oven with display issues. On arrival verified issue ui control had failed. I tried replacing with ui control that was sent with me but it was the wrong part I ordered the correct part office to reschedule for the client. Returning parts just in case. ; ordrng 1 W11600321 (Ss console)

"WFES3030RS0 Arrived on site for a range tripping breaker. On arrival verified issue replaced contol, bake and, broil . Removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. Rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. Checked polarity and voltage readings were correct product works as it's designed. Recommend client to leave on for 0ne hour and thirty minutes also call home builder if it happens again. Calling whirlpool safety #7740605396"

"Arrived on site. Per customer 'cleaning needed and replace filter' warning has never came on and unit stopped producing ice until they ran a clean cycle and changed filter,ice in bin,ran diagnostic all test passed. Contacted tech support,per tech support possible issue with programming ordering main control. SR#7740643346; ordrng 1 W11034363 (Control) and 1 W11325205 (Ui)"

WDP540HAMZ4 Arrived on site from previous tech to install parts. Installed motor tested product works as it's designed no water leaks visible from main water supply.

Arrived on site to test unit for over suds error. Found f0e2(over suds) and f3e1(pressure sensor signal missing). Found a sock and a few other items in door gasket. Removed items and replaced water level switch(W11316246). Unit is now working as designed. No leaks detected. Advised of clean cycles. Job complete.

Arrived on site to test unit for continously draining. Verified faulty control needs replaced. Ordering control and office to reschedule. No parts replaced at this time. Safety SR#7740571280; ordrng 1 W11607637 (Control)

Arrived on-site for dryer not starting. I found the timer to not be closing when calling to start. Customer stated the light bulb also wouldn't shut off. After replacing the timer unit would still not start. I checked the door switch and found it to be open when door is shut. Door switch will need to be replaced. Ordering WP3406107 SWITCH DOR. Office to RS.; ordrng 1 WP3406107 (SWITCH DOR)

Arrived on-site for previously diagnosed parts. When replacing the control is found the control sent to me was the wrong control. The part number on the call and tag is correct however the part itself is a 6681 control not a 0681 control. Need to reorder W11400681 control and return with console to replace at the same time. Office to RS.; O-emld tckt

Arrived on-site for dryer door not closing properly. Upon arrival customer stated he felt it was too rough to close. I tested the door and it closed as designed. I explained to the customer that the dryer doors are hard to close as they have a expandable strike so that the latch locks in and doesn't allow clothes to open the door. Dryer is operating as designed and no issues are present at time of service. Call complete. No parts installed.

Arrived on-site for washer that wouldn't drain. I found water remaining in the basket and drain pump not functioning. I checked continuity on the drain pump from the control. I found the harness to show open. I inspected the harness from below and found the black wire broken off. Drain pump tested good at 20.1 ohms. I replaced the lower harness and tested the unit. Unit now operates as designed. No water leaks present. Call complete. Installed W11643701 LOWER WIRE HARNESS.

"Arrived on-site for range tripping breaker. I found the wiring to be correct. I found voltages to be good coming from the wall outlet. I replaced the control, broil, and bake elements. When running unit to 500 degrees it reached 495 and tripped the breaker. This signifies that the breaker is either weak or he has a bad breaker. I ran the unit to 500 degrees with the ground on and it reached temp. I advised the customer to leave the unit running on the cookie I set for 1hr 30min. Customer agreed and signed for it. Call complete. Installed W10856603 BROIL, W11182108 BAKE, AMD W11696067 CONTROL. I advised customer to have the breaker checked and swapped if issue persists."

Arrived on-site for previously diagnosed parts. I replaced the panel and turned the unit on. Unit now displays correctly and works as designed. No water leaks present. Call complete. Installed W11460908 Panel.

"Arrived on site for washer not completing cycles and stick mic wash cycle. On arrival flounce no errors but found the screw holding this shield had stripped from gear case and had broken the belt, cam, and actuator. Had to replace gear case w11449840, w11395618 capacitor, w11481722 actuator, w11239857 belt, and w10721967 cam. Tested washer AMC found no leaks and washer working as designed. Call complete"

"Arrived on Site for refrigerator intermittently cooling. On arrival found unit would get stuck in defrosting mode after a power outrageous the home. Replaced w11577966 thermostat, and w11577965 defrosting control. Informed customer to allow twenty four hours to stabilize temps and let us know if anything else were to recur period call complete"

Arrived on site for washer needing basket w10752719. On arrival insurable part then found washer working as designed with no leaks. Call complete

"Arrived on site to inspect wall oven temps. Customer advised that their inspector tested the oven and said the temps are off by 25 degrees. I questioned how the temps were tested and the customer provided a photo of a round thermometer. I advised the customer that per the manufacturer, wall oven temps cannot be tested properly using a round thermometer and provided a copy of Service Pointer W10565140, which discusses proper wall oven temps testing using a thermal couple and multimeter or digital readout. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My temp readings were 344, 300, 369, 347, 357 for an average temp of 343.3 degrees. I advised the customer that the temps are well within range and is operating as designed. No repairs needed at this time, job completed."

Arrived onsite for unit with irregular water levels concern. Entered diagnostics and found washer error codes f0e9 f3e2. Customer using pods which has been known to generate intermittent pressure codes. And off balance. Unit passes basic checks inspection and did not malfunction during testing. Provided customer instruct on use and care best practices. No parts.

"Arrived onsite and rediagnosed unit as having voltage supply to the heater corrupted from the LED driver. Replaced the LED driver. Cleared ice with steamer, used permagum to secure gapping and tested fill. Unit is now operating as designed. Adviced customer on repair. W10804160, 212643"

Arrived onsite for ignition failure and found unit operating with no gas supply causing the unit to not ignite any flame. Verified hook ups and supply valve in on position indicating a gas supply issue. Advised builder on findings remotely. No signature available. No parts

"Arrived onsite and tested unit for no production following sealed system repair. Observed full cycle and found great ice thickness and smooth hot gas glide to grid. Grid is good. All systems pass in diagnostics. Replaced bin thermistor for observable pinched wire in multiple places from original install. Left unit on and running. Ran system checks with service management onsite. No leaks at time of service, advised customer on findings and repair. WPW10511923"

"Arrived onsite and found cycle had paused on rinse light and was full of water in the tub. Long press reset restored to standby. No error codes. Ran a diagnostic calibration and started a cycle with bedding, advised customer on findings and explained how to perform a longpress reset. No parts."

"Arrived onsite to complete the repair on the icemachine. Replaced recirculation pump on the repair. And replaced the algae tubing and water head. Advised customer on repair. Office to charge cc on file to collect balance. W11033204, W10863947, W11566406"

"Arrived on site for customer complaint of unit shutting itself off and back on as well as no water dispensing. I tested water dispenser test 46 in diagnostic mode, unit tested good in diagnostic mode, but not outside of diagnostic mode. I inspected deli board and harness, looked good, no corrosion. I replaced UI panel, water dispenser started working. Unit tested good"

Arrived on site to test unit for light issues. Found male and female pins in molex connections not lining up preventing proper connection. Removed molex connections and installed spade connections for more secure contacts. Unit is now working as designed. No parts replaced at this time. Advised contractor of repair. Contractor not present for signature. Job complete.

"Arrived on site to replace previously diagnosed control, control HV and Control UI, replaced parts , customer stated that about a week ago ice production completely stopped, tested ice maker and found a E5 error, explained to customer that it's possible that the controls have failed further stopping ice production, advised customer to monitor if ice production does not resume then we will need to return with ice maker, fill tube heater and FC evaporator fans , at this time job complete installed W10858301, W10830278, W10843055"

"Arrived on site to test unit for grinding noise, tested unit found door water leaking out from gear case rusting out the clutch, slider and damaged rotor, wash plate was completely ceased on and had to be broken out, replaced gear case, slider, rotor,clutch and wash plate, tested unit, unit is now running as designed no leaks detected job complete installed W10902814,W10754448,W10915701, W10734521, W11393685"