We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Round Rock, TX 78665
Paul
Job Details: 01/04/2023
Arrived onsite for a washer that is getting clothes stuck under the agitator and its causing the machine to error out. I found only the agitator spinning during the spin cycle and not engaging the basket. I found one side of the cam was not locked into the gear case and it caused the cams to jump past each other and not allow the teeth to mate and spin the basket. I installed the cam correctly and showed the customer it was working as I tested the machine. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Belton, TX 76513
Tyler
Job Details: 01/04/2023
Arrived on site for washer making a loud noise.upon arrival confirmed issue. Found no errors in diagnostics but found electrical failure between cap and motor cuasing motor to not get to full spin? Replaced capacitor and found noise no longer present and unit working as designed. Call complete
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Briarcliff, TX 78669
Leonardo
Job Details: 01/04/2023
Arrived on site to test left front burner not working correctly. Test unit and found igniter not sitting correctly. Secured igniter test unit and unit test good job complete.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS1
Near Round Rock, TX 78681
Paul
Job Details: 01/04/2023
Arrived onsite for a range with the broil burner not lighting all the time to possibly replace previous diagnosed parts. I tested the broil and only found the air shutter out of adjustment. I adjusted the air shutter and tested bake and broil multiple times and the unit works as designed. I went over with the customer to keep the oven door shut when using the broil function. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Austin, TX 78737
Luis
Job Details: 01/04/2023
"Arrived on site for water not dispensing. Diagnosed a defective filter head,replaced defective filter head,installed filter tested water dispenser unit working as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Briarcliff, TX 78669
Luis
Job Details: 01/04/2023
"Arrived on site for door issues. Diagnosed defective fresh food doors,replaced both door checked door operation and seal good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78734
Luis
Job Details: 01/04/2023
"#8010Arrived on site for light issues. Diagnosed a defective light switch,replaced light switch tested switch operation good."
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDB09
Near Lakeway, TX 78734
Luis
Job Details: 01/04/2023
"Arrived on site. Added sealer to connection between cap tube and evaporator,replaced fresh food door checked door seal and door operation good."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Waco, TX 76708
Jonathan M
Job Details: 01/04/2023
"Arrived on site for a range that is tripping the breaker halfway through appreciate. Inspected unit and work area. Customer advised they had just bought that and went to test it and this is what happened. She did advise that she believe the issue would be an electrical issue but that her extended warranty Wanted to have the Appliance check first. Remove the back covers and did not find any grounding wires or electrical supply. Check resistance on both elements and found them within range. Ran the unit through preheating the unit got up to about 125?F before shutting off. I did advise the customer that at this point, the issue would most likely be an electrical supply issue and they would need to have their breaker checked. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Lorena, TX 76655
Jonathan M
Job Details: 01/04/2023
Arrived on site to install previously diagnosed farts. Inspected unit and work area. I replaced the main control and tested the unit. The end began to cool and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bastrop, TX 78602
Matthew
Job Details: 01/04/2023
Arrived onsite for dishwasher not draining. Upon arrival inspected unit. Upon arrival found standing water in tub. Pressed cancel and water began draining but sounded odd. Ran diagnostics and found no stored error codes. Ran auto test and all passed but again drain sounded odd. Inspected drain hose and found knockout still intact with only a small hole for draining. Removed whole knockout. Tested and unit is functioning properly. While working underneath sink found drain pipe from sink leaking. Notified customer. Job complete
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Waco, TX 76712
Jonathan M
Job Details: 01/04/2023
"Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Replaced the broil orfice and tested the unit. Found the unit taking 17 minutes to reach 300?F and 18 minutes to heat up to 470?F. I called Whirlpool Techline and spoke to Andy SR# 7735376311. He asked if I was trying to broil without preheating the oven on a bake cycle first. I advised him that I was. He explain that when the braille element has to heat up the entire cavity of the oven, it will take a pretty decent amount of time before the oven actually hits preheat on the broil. He explained that it could take anywhere from 15 to 20 minutes to reach proper temperatures if the bake cycle has not preheated the oven for the broil cycle. He advised that based on all this information, the unit is working as designed and advise the customer to contact customer service for any other complaints. The customer stated that according to the owners manual, the owners manual advises that it should only take five minutes to preheat before the broiling is ready and to place the dish in the center of the oven on the top or middle racks. Andy advise that again, that would be advisable if the oven had already been preheated. That does not apply to when the unit has been off for an extended period of time. He advised to make no repairs. I advised the customer of Techlines findings and the customer is going to contact customer service for further assistance. Call complete."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Leander, TX 78641
Kimo
Job Details: 01/04/2023
Arrived onsite to install previously diagnosed part. Upon arrival I installed new strike and tested unit and found unit operating as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Marble Falls, TX 78654
Kimo
Job Details: 01/04/2023
Arrived on site for a cooktop that will not say lit when turned to simmer. Upon arrival I adjusted the gas valves and tested the unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Georgetown, TX 78633
Lou
Job Details: 01/04/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the suspension rods failing, I removed and replaced all four rods and tested. Unit is operating as designed. I demonstrated for the customer on a high speed spin, as well. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMC50522HZ0
Near Austin, TX 78732
Cliff
Job Details: 01/04/2023
Arrived on site to diagnose a microwave that isn't making sounds. Found tones turned off and reset setting to on. All is working properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78726
Cliff
Job Details: 01/04/2023
Arrived on site to diagnose a washer with odor complaints. Found tub clean and no unusual odor at time of service. Advised customer on cleaning cycle frequency and operations. No further repairs needed and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Jonestown, TX 78645
Kimo
Job Details: 01/04/2023
Arrived on site for a washer that is no longer spinning clothes out properly. Up inspection I found that the hub was damaged and the cam as well. I replaced the both of them and tested unit and found unit operating as designed. Job complete no leaks.
We serviced a
GE RANGE
Model JGBP33SEH3SS
Near Leander, TX 78641
Kimo
Job Details: 01/04/2023
Arrived onsite to install previously diagnosed part. Upon arrival I installed new reg and tested for leaks and for none. Then I tested the unit and found that the unit is operating as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Austin, TX 78717
Kimo
Job Details: 01/04/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new ignitors W11453920x1 W11453940x1. And tested unit and found unit operating as designed. Job complete wpl--W15C5M1NPL1
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Hutto, TX 78634
Vincent
Job Details: 01/04/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint is unit not washing clothes correctly. I tested unit and found the water pressure was low. I inspected the water valves and they where not open all the way. Unit is operating as designed and no leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Kyle, TX 78640
Joe Z
Job Details: 01/04/2023
Arrived onsite for not making ice. Upon arrival inspected unit and found ice bin is half full of ice. Customer states that per the previous visit that ice cubes are getting caught on bail arm. Replaced ice maker W11548540. Test unit and began harvest process. If same issue occurs. Will need to call Techline. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Round Rock, TX 78664
Vincent
Job Details: 01/04/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit not cooling. Took temps and RC was 27? and FC was 01?. Unit is cooling perfectly. I gained access to the the compressor and found the inverter box ground wire was defective. I replace the inverter box. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Hutto, TX 78634
Vincent
Job Details: 01/04/2023
"Arrived on site for dryer, inspected unit and work area. Customer complaint was same issue from last time. I tested unit and found vents clogged or restricted. I also found the dryer making lots of vibration and found that the blower wheel was warped. I replaced the blower wheel and tested unit is now operating as designed. Apartment complex need to make sure the air flow is not restricted."
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Kyle, TX 78640
Joe Z
Job Details: 01/04/2023
"Arrived onsite for E3F5 ACTS LIKE IT'S GOING TO START, FILLS WITH WATER, DOESN'T AGITATE DOESN'T SPIN WATER OUT. Upon arrival ran diagnostics and got error codes F0-E3 overload, F5-E3 lid will not unlock and F5-E2 lid will not lock. Ran components test and all components operate correctly. Ran normal cycle and unit is operating correctly. Instructed customer on correct use of operating unit. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near New Berlin, TX 78155
Joe Z
Job Details: 01/04/2023
Arrived onsite to install previously ordered parts. Replaced right front infinity switch WPW10434452. Test unit and unit is operating as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Seguin, TX 78155
Joe Z
Job Details: 01/04/2023
Arrived onsite for Leaking from the Filter Area. Upon arrival inspected unit and found fractured valve. Uploaded pic to SD. Replaced valve W11482383 and used new connectors on tube. Test unit and is operating as designed. No leaks present at this time . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Temple, TX 76502
Tyler
Job Details: 01/04/2023
Arrived on site for refrigerator with leds not working in rc. Upon arrival confirmed issue and found led controls within led asm failing. Replaced leds and found lights functionality working as designed. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/04/2023
Arrived on site to test unit for console not responding and not allowing it to connect to Wi-Fi and time not keeping. Replaced console and left customer with the Wi-Fi team #. Test unit and unit test good job complete.
We serviced a
JENN-AIR OVEN
Model JJW3830WS01
Near Temple, TX 76502
Tyler
Job Details: 01/04/2023
Arrived on site for wall oven fan motor rattling/making loud noise. Upon arrival confirmed issue. Found panel coverings and lower vent motor mounting bracket making contact and causing noise. Readjusted coverings and found noise no longer present. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Austin, TX 78731
Luis
Job Details: 01/04/2023
"Arrived on site for no ice. Found broken neutral wire at door hinge,removed sleeve repaired wire ran diagnostics icemaker passed harvest ran fill valve energized no water through door. Due to water sitting in line water line frozen no test to defrost line advised customer to defrost door at least 1 hrs with door open."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Georgetown, TX 78628
Paul
Job Details: 01/04/2023
Arrived onsite for a refrigerator with the freezer not getting cold again and not making ice. I found the FC only getting to 31 degrees. I found the RC at 37 degrees and working as designed. I shut the unit down and set the 3 way to home position and found equalized pressures at 30 psi. I ran service test 4 and found the RC pressures at 10 psi low side and 140 psi high side. I found the FC low side pressure fluctuating between 6 and -10 psi and the high side fluctuating between 155 and 170 psi. I could hear the refrigerant flow stopping and starting thru the FC evaporator. In step 3 of test 4 the compressor pulled down to a 21 psi vacuum. I blew nitrogen thru the FC capillary tube and made sure it was clear. I replaced the drier and the 3 way valve. I vacuumed the system and it held vacuum for 45 minutes. I charged the system with 5.50 ozs of R134A. I ran test 4 again and tested pressures. RC low side 10 psi and high side 140 psi. FC low side 3 psi and high side 150 psi. The pressures were good but I could not hear a good refrigerant flow to the FC evaporator. I explained to the customer to monitor the FC temp with a thermometer and let us know how it does. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ2
Near Leander, TX 78641
Paul
Job Details: 01/04/2023
Arrived onsite for a oven thats not going above 350 degrees. After speaking with the customer they stated they had a new build inspection and the inspector stated the oven was not getting hot enough. I tested the oven at 350 degrees and found from the fourth to the sixth cycle the oven was getting too hot and averaging 357 degrees. I put a -5 degree offset in the control and tested. The ovens average temp was at 351 degrees. The oven is working as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 01/04/2023
Arrived onsite for no power to the ice machine. On inspection when I pulled the unit out the power turn on the unit. When I moved the powe cord around the power would shut off. Gain access to the pump and tighten up the power cord connection. Reinstalled the unit back in the cabinet and it produced ice in about 20 minutes. Operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW02
Near Austin, TX 78702
Wesley
Job Details: 01/04/2023
"Arrived onsite and determined that the washer is operating as designed, customer is using for short term rentals primarily sheets and towels. Always quick wash. Advised customer on best use and care principles and on off balance loads not spinning out. Advised on using the drain and spin feature. No charge, call back same issue."
We serviced a
WHIRLPOOL DRYER
Model WGD8127LW2
Near Austin, TX 78703
Wesley
Job Details: 01/04/2023
Arrived onsite to test dryer which is running too long on sensor dry settings and never getting dry. Tested unit with wet towels and confirmed with customer that with the appropriate pre selections the unit is drying as designed. Advised customer on findings and determined unit is operating as designed. Advised customer on features and settings. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78704
Wesley
Job Details: 01/04/2023
Arrived onsite and found unit with slow drain and found drain obstructed. Cleared drain and provided instruct on using garment bags to prevent small garments from entering the drain trap and causing a clog. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Austin, TX 78747
Matthew
Job Details: 01/04/2023
Arrived onsite for washer not spinning clothes out completely. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Ran auto test and all passed. Customer stated clothes are wet at the end of the cycle and has to run a drain and spin to ring the clothes out. Checked settings on cycle and found spin set to off /low. Instructed customer to make sure spin is on/high before starting a cycle. Also instructed customer on detergent amounts and use of diluted fabric softener. Unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Austin, TX 78723
Matthew
Job Details: 01/04/2023
Arrived onsite for washer rattling. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Ran auto test and found unit rocking back and forth. Found left front leg needed adjustment. Made adjustment and tested. Unit is now functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Austin, TX 78721
Matthew
Job Details: 01/04/2023
Arrived onsite for washer leaking. Customer notified me that she has an extended warranty. Service protection advantage is her company and must be contacted to dispatch the call or repair will be out of pocket. Customer will call warranty company. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Seguin, TX 78155
Joe Z
Job Details: 01/04/2023
"Arrived onsite for Power is ON, but the washer is not cycling all the way through the load. Upon arrival ran diagnostics and there were no stored error codes. Ran automatic cycle and during agitation and spin the motor will just hum. Test capacitor and is out of capacitance. Need to replace capacitor. Replaced capacitor W11395618. Test unit and unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Marion, TX 78124
Scott
Job Details: 01/04/2023
"Arrived on site for fridge not making ice . Found water line frozen. Heater wasnt properly wrapped around fill tube . Replaced heater . Also used some perma gum to seal gap where water line enters ice box . Ran harvest , unit harvested and filled properly . No error codes after hard power rest . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near New Braunfels, TX 78130
Scott
Job Details: 01/04/2023
Arrived on site for surface light not turning off . Found relay on control welded on. Replaced control. Light is functioning properly now. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78751
David S
Job Details: 01/04/2023
"Arrived on site for fridge water dispenser not working. I inspected the unit and work area. I spoke to the customer and found out the dispenser Will intermittently not not dispense water. I gained access to the water reservoir and found the Evap cover not sealing along the foam seal. I removed the seals are reshaped the,. I add more seals W10387387, from truck stock, to the top of the evaporator cover In order to seal off air flow to the reservoir. The evaporator cover is now properly sealed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW
Near New Braunfels, TX 78132
Scott
Job Details: 01/04/2023
Arrived on site for dryer making noise .found idler pulley failed . Replaced pulley . Cleaned out lint in dryer . Unit is functioning normal. Highly recommended customer clean out exterior vent . Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Austin, TX 78759
David S
Job Details: 01/04/2023
"Arrived on site for dishwasher handle coming loose. I inspected the unit and work area. I removed the inner door panel, I used loctite and tightened the set nut in place. I removed the set screws from the handle and applied loctite and tightened the set screws. So no of the nuts or screws will back out and the handle will stay rigid. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Austin, TX 78758
David S
Job Details: 01/04/2023
Arrived on site to install previous diagnosed parts. I installed a new water valve and control. I calibrated the unit and ran a diagnostics cycle. I found it working as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Pflugerville, TX 78660
Cliff
Job Details: 01/04/2023
Arrived on site to diagnose a washer that is not cycling properly. Found drain pump locked up and it will need to be replaced to complete repairs. ordrng 1 WPW10661045 (Pump)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 01/04/2023
"Arrived onsite for Safety valuation. Found 2 burnt marks on control board, 1 next to themEMI filter and the other 1 next to the right side of the board. I tested the drain pump and found it registered 2ohms, pump is bad it took out control board. Called talked with Elisa from safty and Scott from tech line. They are going to cover the parts and to fix the unit. Pump W11399437 control board W11543997. No water leaks detected during service.Sr#7735418733. w15hmo1wpl1; ordrng 1 W11399437 (Pump)"
We serviced a
GE RANGE
Model PGB960SEJ5SS
Near Georgetown, TX 78628
Lou
Job Details: 01/04/2023
"Arrived on site to inspect range oven error codes. Upon further inspection, I found the unit unplugged; plugged it in and hit the cancel button on the control and shortly after the error code F910 appeared on the display and the door lock light was on. I unplugged the unit and tested the latch and it showed continuity. Plugged the unit back in and attempted to start a cleaning cycle and the unit failed. I advised the customer that the K901 relay on the control is welded and will need a new control. I am ordering the main control and office to schedule return service due to the availability of the part. I advised the customer the part would take approximately 5-7 business days to arrive, at which time, our office would call and schedule return service. No gas leaks detected during service and unit left unplugged for safety.; ordrng 1 WB27X35446 (Main control)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Briarcliff, TX 78738
Leonardo
Job Details: 01/04/2023
Arrived on site to test unit for temp changing on console when door opens and unit is hot. Called Techline test unit with Techline and h to he advised to order console. SR#7735416780 from Techline. ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL COMPACTOR
Model KUCS03FTSS0
Near Lago Vista, TX 78645
Kimo
Job Details: 01/04/2023
"Arrived onsite for a trash compactor that is not operating.Upon arrival I tested all switches and found that they were all good, I checked for power at the wall and found good power. Upon further inspection i found Switch actuator had broken off. I ordered the new actuator. ordrng 1 W10342596 (Switch actuator)"
We serviced a
WHIRLPOOL MICROWAVE
Model KEMC308KSS03
Near Austin, TX 78733
Wesley
Job Details: 01/04/2023
Arrived onsite and installed door liner and door glass and one torsion spring. Found failed buss fuse. Replaced and tested microwave function. Loud cycle noise for 3 seconds and then buss fuse shorted. ordrng 1 WPW10017410 (Buss fuse) and 1 WP4375286 (Transformer) and 1 WP4375424 (Magnetron) and 1 WP4375020 (Capacitor) and 1 WPW10687786 (Diode) and 1 WP4452396 (Torsion spring)
We serviced a
FRIGIDAIRE WASHER
Model FFLE3911QW0
Near Fischer, TX 78623
Kevin
Job Details: 01/04/2023
"Arrived on site and inspected washer and found fill hose has split, took one picture. A new one will be needed to repair leak.
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHB08
Near Austin, TX 78728
David S
Job Details: 01/04/2023
"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the fc evaporator full of ice. I out the unit into diagnostics and forced a defrost I found the control sending power but the defrost element not coming on. I found the back left roller broken. The unit will need a new fc evaporator harness and a new roller to level the unit. . I spoke to the customer about defrosting the fridge for 48 hours to allow the ice to melt away, and to surround the fridge with towels to soak up and excess water that over flows. ordrng 1 W11581973 (Fc evaporator harness) and 1 WPW10475495 (Roller) and 1 WP2179826 (Rivet) and 1 W11559968 (Fc evaporator fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Seguin, TX 78155
Scott
Job Details: 01/04/2023
Arrived on site for freezer light out . Found LED Leigh out in freezer . Ordering led light assembly and door switch . No water leaks detected at time of service. Call to set return. ; ordrng 1 W10847853 (Door switch) and 1 W11549780 (LED light)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Canyon Lake, TX 78133
Kevin
Job Details: 01/04/2023
"Arrived on site and placed fresh food evaporator cover and water filter heater. After replacement no interior lighting is on in fresh food section. Disassembled it again and could not find any issues with harnesses. Reset power And lighting still did not return, will bring back control board, another evaporator cover; ordrng 1 W11395558 (Ff Evap kit) and 1 W11396537 (Harness) and 1 W11533213 (Control)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Austin, TX 78744
Joe Z
Job Details: 01/04/2023
Arrived onsite to install previously ordered parts. Upon arrival found that UI was not with console. Need to order fascia. Ordered fascia. Please set return ASAP; ordrng 1 W11561182 (Control fascia)
We serviced a
FRIGIDAIRE FREEZER
Model FFFU20F2VW0
Near Killeen, TX 76549
Tyler
Job Details: 01/04/2023
"Arrived on site for freezer needing previously diagnosed control, and air tower. Upon arrival reconfirmed issue. Found air tower sent for repairs was missing wiring kit needed for additional plug in port. Spoke with CS while on sight and rescheduled customer to complete repairs with control and air tower; ordrng 1 5303918891 (Air tower)"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Austin, TX 78738
Leonardo
Job Details: 01/04/2023
Arrived on site to test unit for unit not heating. Test unit and found thermostat under cavity melted. Will need new thermostat and harnes. Office to reschedule 2 hour job ; ordrng 1 W10141630 (Thermostat) and 1 W11356983 (Harness) and 1 2hourjob (2 hour job)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Cedar Creek, TX 78612
Matthew
Job Details: 01/04/2023
"Arrived onsite for refrigerator not cooling. Found leak coming from manufacturer lokring joining Yoder loop to condenser. Cut out lokring and fitted for new lokring. While applying lokring, lokring failed. Called tech line for assistance. Explained that if failed lokring were cut off, there would not be sufficient steel line to add another lokring. Tech recommended returning with Mini-hacksaw to preserve as much line as possible and solder an extension sleeve joining the condenser line. Provided SR#7735421228. Failed lokring Used 4/5 lokring from kit 3. Office to reschedule when hacksaw tool is available. ; ordrng 1 Replenishkit#3 (Lokring 4/5) and 1 Hacksawtool (Hacksaw tool)"
We serviced a
KITCHENAID COOKTOP
Model KGCK366VSS02
Near Georgetown, TX 78633
Lou
Job Details: 01/04/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to remove and replace the front left orifice holder. However, I found the screws were broken off in the old holder and I did not have any screws sent with me today. I removed the cooktop and was able to get the broken screws out the orifice holder. I reassembled the unit and took a screw from the back left burner and placed it in the front left to hold it in place and make is usable until I can return with two new screws. I am ordering the screws and scheduled return service for 01/06/23. No gas leaks detected during service and unit does not need the front left holder.; ordrng 2 WP3368921 (Torx screws)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pflugerville, TX 78660
Cliff
Job Details: 01/04/2023
Arrived on site to diagnose a refrigerator that has damaged crisper. Found upper drawer cracked but IPL has part listed as light switch. Office to research replacement part and set return appointment. ; ordrng 1 Research (Snack drawer/ Snack pan)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78750
Cliff
Job Details: 01/04/2023
Arrived on site to diagnose a washer that is leaking. Found hot water valve crossthreaded and valve will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11513255 (Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Waco, TX 76712
Jonathan M
Job Details: 01/04/2023
"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Found unit was cooling but wasnt making very much ice and was above temperatures in both departments. Gained access to the back and found a leak at the return line from the condenser. Resealed the weld at the condenser line and attempted to charge the unit up with nitrogen. Found nitrogen holding at 125 psi for 20 minutes. Vacuum down the unit and found Dino pressure. Went to charge the unit and found the the R 600 kit I had was leaking from the shut off valve. Spoke to CS and was advised to attempt to charge the unit up anyway. Attempted to charge the unit and found that the compressor would not run. Found the compressor overloading indicating a closed refrigerant line. Bled out the system and attempted to re-weld the line. Was unable to correct the issue and due to a leaking R600 kit, we will need to reschedule the customer. Spoke to the office and they have already rescheduled the customer to 1/9. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78759
Cliff
Job Details: 01/04/2023
Arrived on site to diagnose a washer that is not cycling properly. Found capacitor failed preventing motor from running. Capacitor will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11395618 (Capacitor)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78737
Leonardo
Job Details: 01/04/2023
Arrived on site to test unit for h20. Spoke with Techline and test unit with Techline and they said to replace inlet and control board. Office to reschedule SR#7735413914 ; ordrng 1 W11535094 (Inlet water)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Temple, TX 76504
Tyler
Job Details: 01/04/2023
Arrived on site for washer not completing fill cycle and making a loud noise. Upon arrival found no errors I diagnostics. Found inlet valve filling as designed. Found signs of belt stretching and cam failing under unit. Replaced both and found unit completing wash cycles as intented. No leaks. Call complete ; ordrng 1 W10721967 (Truck stock (dont order)) and 1 W11239857 (Belt truck stock (dont order))
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Leander, TX 78641
Paul
Job Details: 01/04/2023
"Arrived onsite for a refrigerator that is making a loud noise. I tested multiple things and could not duplicate the sound. I ran service test 5 and ramped the compressor. After getting it to max speed the unit was very loud and after reaching max speed the compressor kept getting louder. The compressor will need to be replaced. Ordering W11578205 compressor, W11506635 access valve, and WPW10143759 drier. Office to RS.; ordrng 1 W11578205 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Hutto, TX 78634
Vincent
Job Details: 01/04/2023
"Arrived on site for refrigerator, inspected unit and work area. Customer complaint was unit not cooling. Plugged unit in and compressor was locked up. Will need sealed system repair. Spoke to SW and they will order parts because I was unable to find a parts breakdown. Office will contact customer when parts are available.; saved tckt"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Austin, TX 78733
Wesley
Job Details: 01/04/2023
Arrived onsite for broken knob. Found unit operating with failed knob. Customer only interested in repair if knob is covered. Requests to be notified of coverage status. ; ordrng 1 W11030413 (Knob)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near New Braunfels, TX 78132
Kevin
Job Details: 01/04/2023
"Arrived on site and found rotor is loose , and gearcase is leaking oil, Ran water in diagnostic cycle and found cold water valve is leaking, replaced valve drawer and leaking has stopped. Gearcase assembly would need to be rebuilt.; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11550891 (Agitator) and 1 W11551646 (Nut)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78758
David S
Job Details: 01/04/2023
"arrived on site for washing machine not starting. I inspected the unit and work area. I found fault codes F8e1 long fill no fill, F5E1 lid not opened between cycles. I put the unit into a diagnostics cycle and found the control shorting out. I ohmed out the motor, shift motor, drain pump, and lid latch. I found them all in range. I installed a new control and retested. I found the belt slipping and the cold water valve not allowing water to pass through. I am ordering the belt, cam and water valve. The office will reschedule when we have eta on the parts.; ordrng 1 W11038689 (Water valve) and 1 W11239857 (Belt) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78756
David S
Job Details: 01/04/2023
Arrived on site for washing machine not working. I inspected the unit and work area. I found the inlet valve cracked and leaked water into the control. I am ordering the inlet valve and control to complete the repair. The office will reschedule.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Seguin, TX 78155
Joe Z
Job Details: 01/04/2023
"Arrived onsite for Fnt Lft Burner Won't Turn Off / Hot Light On & On Light On . Upon arrival unit is unplugged. Restored power and Cooktop on and cooktop hot lights remain on continuous. Disconnected right left element and both lights continue lit. Contacted techline for assistance. Tech had me check voltage at p10 connector at control and am getting 120 from pin 2 to ground. Tech determined that the Infinite switch needs to be replaced. Tech gave SR# 7735414175. Also customer states that the oven does not maintain temperature after it is preheated. Test oven by preheating to 350 and got 361. Cycled unit and the low is 306, 350 average is 339. Control is not allowing me to get into calibration. Ran diagnostics and calibration shows is set to zero. I am getting a 20 degree difference from my thermocouple . Need to order and replace control and left front infinity switch. Also ordering sensor. office to reschedule ; ordrng 1 W11594224 (Control) and 1 WPW10434452 (Left front infinity switch) and 1 WPW10181986 (Oven Sensor)"
We serviced a
KENMORE COMPACTOR
Model n/a
Near Austin, TX 78733
Wesley
Job Details: 01/04/2023
provided service on a kenmore trash compactor with a bad 3 way switch. Determined 3 way switch will repair function. Model and serial missing.
We serviced a
MAYTAG DRYER
Model MED5100DW0
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 01/04/2023
"Arrived onsite for dryer making a squealing noise. The dryer was making a chirping noise. On inspection found the pulley tensioner wheel was not moving freely anymore. Replaced it and the wheels. The noise is no longer there, tested unit for 15 minutes and the noise never appeared during the test.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Canyon Lake, TX 78133
Kevin
Job Details: 01/04/2023
"Arrived on site and inspected washer and found it is unplugged. After reconnecting to power drain is immediately running. Washer is in Out mode. Cleared it by holding start button down until pump stopped ran all functions in manual diagnostic cycle, ran a calibration cycle, and washer passed an automatic test cycle. No fault found with washer
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS0
Near Georgetown, TX 78628
Lou
Job Details: 01/04/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the detergent dispenser door being damaged, I removed and replaced the dispenser and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
ELECTROLUX REFRIGERATOR
Model FCRS181RQBA
Near Georgetown, TX 78628
Lou
Job Details: 01/04/2023
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit warm inside and the fans on. I found the thermostat turned off and when I turned it on, the air got cooler, but not cold. I inspected the evaporator and found it with no frost pattern and bone dry. Pulled the unit out and checked the compressor and found it at 1.01amps at start up and equalized at .77amps. . No water connections to the unit, job completed."
We serviced a
GE MICROWAVE
Model PT970SM2SS
Near Austin, TX 78738
Leonardo
Job Details: 01/04/2023
Arrived on site to test unit for turntable not turning. Found bad tt motor. Replaced motor. Test unit and unit test good job complete.
We serviced a
SAMSUNG WASHER
Model WA50K8600AV/A2
Near Georgetown, TX 78628
Paul
Job Details: 01/04/2023
Arrived onsite for a washer not draining. I found the basket full of water and with the correct voltage to the pump I found it humming put not removing the water. I emptied the washer and inspected the pump finding nothing in it to prevent it from working. I replaced the pump and tested the washer. All is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC415EW0
Near Waco, TX 76712
Jonathan M
Job Details: 01/04/2023
"Arrived on site for a washing machine that is making extremely loud sounds during the spin cycle. Inspected unit and work area. Ran the unit through diagnostics and found the unit working as designed with no stored error codes. Check underneath and found that the cam and belt had been slipping causing the abnormal sounds Replaced both parts and tested the unit. The unit again to work and operate as design.Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS1
Near Lakeway, TX 78734
Luis
Job Details: 01/04/2023
"Arrived on site for too much ice. Diagnosed a defective bin thermistor,replaced defective bin thermistor.
We serviced a
KITCHENAID OVEN
Model KFDC506JSS
Near Leander, TX 78645
Kimo
Job Details: 01/04/2023
"Arrived on site for a unit that has Erotic flames. Upon inspection, I found that the unit was not converted to lp, I installed the kit and tested the unit and found unit operating as designed. No leaks
We serviced a
LG DRYER
Model DLEX4270V
Near Hutto, TX 78634
Cliff
Job Details: 01/04/2023
Arrived on site to replace thermal fuse for dryer. Replaced fuse and tested unit. Found all is working properly at this time
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Jonestown, TX 78645
Kimo
Job Details: 01/04/2023
Arrived onsite for a washer that would not go into wash cycle and is humming when you plunge it in. Upon inspection I found that the motor tested at 13ohms which is within specs. I tested the drain pump and found that it tested good as well i checked for any. Obstruction in the drain pump and found nothing so then I checked the motor stator and found no damage to the rotor Or the stator. I replaced the control and tested unit and found unit operating as designed no leaks found. Job complete
We serviced a
GE DISHWASHER
Model GSD283--16WH
Near Temple, TX 76502
Tyler
Job Details: 01/04/2023
Arrived on site for dishwasher not draining. Upon arrival confirmed issue and found no clogs in lines or disposal. Found motordrain motor failing as well as multiple rusted parts and cracked in tub and seals making unit unsafe to disassemble further without causing irreversible further damage. Will need findings reported to ahs. Parts# not available. Call complete
We serviced a
MAYTAG REFRIGERATOR
Model MRT318FZDH01
Near Austin, TX 78757
Luis
Job Details: 01/04/2023
"Arrived on site for no cool. Cool temp in freezer section compressor running diagnosed a refrigerant leak job will need a new evaporator,compressor and drier
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Hutto, TX 78634
Vincent
Job Details: 01/04/2023
"Arrived on site for washer having off Balance loads, inspected unit and work area. Entered diagnostics and retrieved error codes F0E3, F0E5 and F2E1. I then Cleared the error codes and ran a diagnostics cycle and it passed on every step. While in diagnostics I found that the gear case was making loud bearing noises, I tilted unit backwards and found no oil. Installed new parts and calibrated control to new gearcase. I then ran a diagnostics cycle and everything passed with nothing from normal. Unit is now operating as designed. No leaks where observed during service.
We serviced a
KITCHENAID OVEN
Model KEBC107KSS05
Near Austin, TX 78733
Wesley
Job Details: 01/04/2023
Arrived onsite for torn oven gasket and repaired gasket by installing new gasket and cleaning exterior. Completed repair. Also provided service on a kenmore trash compactor with a bad 3 way switch. Determined 3 way switch will repair function. Model and serial missing.
We serviced a
WHIRLPOOL DISHWASHER
Model JDTSS246GL0
Near Austin, TX 78746
Wesley
Job Details: 01/04/2023
Arrived onsite for unit shutting off and not draining. Determined glass stuck in the drain housing. Drain motor burned out.
We serviced a
JENN-AIR OVEN
Model JJW3430DS02
Near Austin, TX 78730
Vincent
Job Details: 01/03/2023
Arrived on site to install previously diagnosed parts. Installed new console and tested. Unit is now operating as designed.
We serviced a
UNKNOWN DISPOSAL
Model BADGER9
Near Round Rock, TX 78681
Kimo
Job Details: 01/03/2023
Arrived onsite for a disposal that is making a loud grinding noise. Upon inspection I found that the blades have rusted off and gotten logged In the unit. I installed new disposal and tested it and found that the unit operated as designed. job complete
We serviced a
UNKNOWN VENTHOOD
Model UXL6036YSS0
Near Austin, TX 78717
Kimo
Job Details: 01/03/2023
Arrived onsite for a vent hood that has broken switch. Upon inspection I found that the switches the broken and or missing and the switch housing was broken as well. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS2
Near Georgetown, TX 78628
David Z
Job Details: 01/03/2023
"Arrived on site to diagnose ice machine that is leaking. On arrival inspected unit and found the valve had ruptured. Unit is outside, and recent freeze busted the valve. On inspection of the unit found the compressor is almost completely rusted through, and is likely to fail and leak any time. Unit has also been on with no water, and pumps are burnt out. Customer will replace unit due to rust and damage. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78749
Scott
Job Details: 01/03/2023
"Arrived on site for washer not starting . Ran diagnostics and found latch failed. Only latch needed replaced latch ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
GE WASHER
Model GTW460ASJ9WW
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/03/2023
"Arrived on site for washer not completing cycles or locking lid. Upon arrival confirmed issue and found E9 in diagnostics indicating a lid lock error, after further testing I found inner workings of lock broken. I made repairs. Found unit could cycle through setting as designed with no leaks. Call complete
We serviced a
KITCHENAID OVEN
Model KOSE500ESS00
Near Liberty Hill, TX 78642
Maurice R
Job Details: 01/03/2023
"Arrived onsite for oven with no power. On inspection the unit had no display, gain access to the power out. It test with 248vac, tested the power cord it tested good. Looked over all control boards and found no issue, test power to control board read 0 volts. Tested the thermal fuse and it was open. Replaced the thermal fuse in tested unit and it now has power. Preheated unit to 300?.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Hutto, TX 78634
Cliff
Job Details: 01/03/2023
"Arrived on site to replace previously ordered parts for refrigerator. Replaced dispenser motor, yoke, and spacer, and tested unit. Found all is functioning properly at this time.