We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Copperas Cove, TX 76522
Al
Job Details: 12/13/2021
"Arrived on a 2/2 on a dryer taking several loads to dry. Confirmed the unit tumbles and heats, but the airflow is restricted causing the unit to take longer to dry. Unit works properly."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Killeen, TX 76542
Tyler
Job Details: 12/13/2021
Arrived on site for washer making humming noise at start of cycle. Upon arrival found no error codes. After running a normal & diagnostics cycl I found humming was coming from drain pump. Internal bearing on pump where rattling louder then designed. Replaced drainpump. Reassembled and tested unit. Found noise no longer occurs and Asher functioning as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model MED6630HC1
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/13/2021
Arrived on site for a dryer that wont respond and is steaming up the console. Inspected unit and work area. Confirmed the customers complaint as the unit was having a hard time responding to the power and start buttons being pressed.Replaced user interface and checked behind the unit. Found that the vent hose had been kinked. Did advise the customer to update their vent situation to avoid further issues with this problem. The unit is now working as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNZS0
Near Belton, TX 76513
Tyler
Job Details: 12/13/2021
Arrived on site for ice machine needing previously diagnosed parts. Upon arrival confirmed prior complaint. After installing bin thermistor I tested unit. Found float switch and recirc pump failing to replace recirc pump as well as float switch and drain pump.; ordrng 1 WPW10485962 (Float switch) and 1 WPW10489122 (Res. Recirc pump)
We serviced a
GE WASHER
Model GTW680BSJ3WS
Near Hamilton, TX 76531
Jonathan M
Job Details: 12/13/2021
"Arrived on site for a washing machine and it still having issues finishing cycles. Inspected unit and work area. Placed the unit in diagnostics and found an E 14 (slow drain) and E16 (drain pump algorithm failed). Spoke to JC and was advised to just replace the drain pump due to no other faults found. The customer did show me a video of what happens to the unit when it does not complete the cycle. What shows on the video is that the unit is consistently trying to drain the unit and is not activating the spin cycle. Replaced the drain pump and ran the unit through diagnostic testing. Checked the drain pump, fill valves, and pressure sensor and all checked good. Advised the customer to run several cycles to see how the unit responds and to call back if they have any further issues. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/13/2021
Arrived on site for a washing machine thats making screeching sounds during spin and agitation. Inspected unit and work area. The customer showed me that he is still under manufacturer warranty due to the additional year of Rent a Center warranty. Confirmed the customers complaint and found what sounded like the belt slipping underneath the unit. Confirmed that diagnosis when checking underneath the unit. Replaced both cam and belt and test of the unit. The end began to work as designed with no abnormal sounds present.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Leander, TX 78645
Justin
Job Details: 12/13/2021
"Arrived on site for a built in microwave throwing the F2E1 error code. I tested the unit, but could not put it into diagnostics mode. Every time I tried to it would throw the F2E1 error. This indicates a faulty console. Upon opening the new console I found it damaged. Due to this I am ordering a new part. The office will need to reschedule.; ordrng 1 W11229663 (Console)"
We serviced a
KITCHENAID OVEN
Model KEHC309JSS2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/13/2021
Arrived on site to diagnose an oven that isn't closing properly. Found door hinges weak and replaced them . All is working properly at this time.
We serviced a
WHIRLPOOL DRYER
Model WED5500XW0
Near Driftwood, TX 78619
Tyler L
Job Details: 12/13/2021
Arrived on site for complaints of loud noise while running. Found belt very worn out and twisted. Found the 2 back wheels bound up. Found motor and wheels spinning freely. Installed new belt and wheels. Tested unit tested good. Still some noise when running. Told customer to monitor. Brackets that hold in the bottom panel broke. Will need to order and replace. ; ordrng 2 WP8066208 (Clip)s
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Austin, TX 78703
Jacob
Job Details: 12/13/2021
"Arrived onsite for for the unit not starting a cycle. Tested the unit. Held the start button to do a reset because the unit was always at 12min. Was able to reset the unit. The unit was able to get all of the functions back on the user panel. Tried to start a drain and spin, the door locked as if it was ready to be used. But the unit never started the cycle and stayed at 15min for a long time without starting anything. Ordered timer. Office to reschedule ; ordrng 1 W11574590 (Timer)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near New Braunfels, TX 78132
Andrew
Job Details: 12/13/2021
Arrived on site to test unit for black soot on left front double burner. Customer was unaware unit is not under warranty. Recommend returning with left front burner head(W11344539) burner cap(W11344538) and Conversion kit(W11502161).
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/13/2021
"Arrived on site for customer complaint of unit not cooling, found sealed system leak coming from evaporator, ordering evaporator, compressor, filter drier, and coupler. ; ordrng 1 W10445423 (Compressor) and 1 Cnote (SS tech) and 1 Cnote (2 hour job) and 1 Cnote (Office to reschedule) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near New Braunfels, TX 78130
Andrey
Job Details: 12/13/2021
"Arrived on site to test unit for leaks, tested unit found no leaks coming from sump, customer stated that leak was coming from door when wash motor activates, ran unit for 15 minutes, no leaks of any kind were detected, also unit top rack adjusters were broken, replaced adjusters, advised customer to monitor unit and if any leaks develop to take a video, if issue continues I recommend replacing gasket no leaks detected at this time job complete"
We serviced a
KITCHENAID OVEN
Model KODE300ESS04
Near Georgetown, TX 78633
Lou
Job Details: 12/13/2021
"Arrived on site to lecture oven temps. Upon further inspection, I placed the unit in diagnostics and checked error codes and found none. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My temp reading at preheat was 345. Next 5 readings were 328, 370, 356, 342, 361 for an average temp of 351.4 degrees. I made recommendations for use and care. No repairs needed at this time, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Georgetown, TX 78633
Lou
Job Details: 12/13/2021
"Arrived on site to inspect dishwasher dispenser leaking rinse aid. Upon further inspection, the customer demonstrated what they have found with the unit dispenser. When the dispenser is full with rinse aid and closing the door, rinse aid leaks from the bottom the dispenser down the door and into the tub. I removed and replaced the dispenser and tested the unit and it is operating as designed. Customer has a water softener system. I made recommendations for use and care based on the water softener, as well as detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Georgetown, TX 78633
Lou
Job Details: 12/13/2021
"Arrived on site to inspect refrigerator doors not aligned. Upon further inspection, I found the unit not level and the right door gasket torn. Also found the large crisper drawer right glide not retracting as designed. I removed and replaced the right RC door gasket and shaped it with my heat gun. Leveled the unit and adjusted the height on the right RC door. I am ordering the large crisper drawer glides, right & left and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. No water leaks observed during service.; ordrng 1 W10866166 (Right glide) and 1 W10866163 (Left glide) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
GE REFRIGERATOR
Model PWE23KSKBSS
Near Austin, TX 78759
Scott
Job Details: 12/13/2021
"Arrived on site for icemaker leaking in freezer . Couldnt get icemaker to harvest . Ordering icemaker and valve if needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78749
Leonardo
Job Details: 12/13/2021
Arrived on site to test unit for not washing. Test unit and found no error codes. Checked water temp and it took 5 time to fill for water to get to 124?. Called Techline and test unit with Techline and let Techline the advised customer to change soap and use high temp wash. SR# 7732471073
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Liberty Hill, TX 78642
Tommy
Job Details: 12/13/2021
Arrived onsite for unit jumping around and not heating correctly. Upon arrival found unit is operating as designed. Tested unit during heat test and calibrated. Job Completed.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 12/13/2021
"Arrived on site to inspect wall oven temps. Upon further inspection, the customer advised that they had their annual home inspection and was told their wall oven temps were off more than 25 degrees. Customer advised that the inspector used a heat probe to test the unit. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My temp reading at preheat was 407. Next 5 readings were 328, 390, 336, 384, 346 for an average temp of 356.8 degrees. I assisted the customer in connecting to the unit to WiFi and made recommendations for use and care. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Buda, TX 78610
Leonardo
Job Details: 12/13/2021
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near New Braunfels, TX 78132
Noah D
Job Details: 12/13/2021
"Arrived on site to inspect unit for making banging sounds when spinning, upon inspection I found no issue and could not replicate the sound, tested fully and found no issues. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS02
Near Austin, TX 78733
Kevin
Job Details: 12/13/2021
"Arrived on site and inspected refrigerator and found ice production is good. Found ice door is not closed all the way, took one picture. Showed customer how to reset ice door and it is now closing properly. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Austin, TX 78738
Luis
Job Details: 12/13/2021
"Arrived on site for water leaking. Found water leaking from drain tube,inserted drain tube fully to drain,ran drain pump no leaks."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Lakeway, TX 78738
Luis
Job Details: 12/13/2021
"Arrived on site for no ice. Icemaker powered off from ui,powered on icemaker from ui control,icemaker ran through a cycle,dumped ice then filled with water advised customer to let unit run.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Leander, TX 78641
Justin
Job Details: 12/13/2021
"Arrived on site for a refrigerator with the door not closing properly. Upon arrival the customer walked me through the issue. They found that when you put the left RC door past 90? it will slowly close, but not latch shut. Informed the customer that this is normal design with the mullion on the left side door. I found the unit as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near New Braunfels, TX 78132
Andrew
Job Details: 12/13/2021
Arrived on site to test unit for not cooling found compressor running and pulling .5amps. Replaced run cap and start device with no change to operation. No frost pattern developing on evap. Applied bubble solution to accessible components and found no signs of leak. Recommend charging system with nitrogen to rule out internal leak. Ordering sealed system components. Recommend sealed system tech and 2-hrs on return visit. Office to reschedule. ; ordrng 1 W10309988 (Compressor) and 1 876765 (Tube kit) and 1 WPW10197428 (Start device) and 1 WPW10350564 (Capacitor) and 1 WP2188822 (Evaporator) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV drier) and 1 W10913906 (Access valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Kingsland, TX 78639
Cliff
Job Details: 12/13/2021
"Arrived on site to replace previously ordered parts for refrigerator. Replaced ui and pantry control and found no change in operation. Removed new parts and reinstalled old. Did further troubleshooting on unit, and found yellow wire for door switches broken inside ceiling of rc. ; O-emld tckt , states that autho needed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW08
Near Dripping Springs, TX 78620
Andrey
Job Details: 12/13/2021
"Arrived on site to test unit for turntable motor not rotating smoothly, tested unit found motor jerking during rotation, replaced turn table motor, tested unit, unit now working as designed, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/13/2021
Arrived on site to install previous diagnosed part removed failed lamp and installed new. Tested light operation. All tested good.
We serviced a
MAYTAG WASHER
Model MVWB955FW0
Near Cedar Park, TX 78613
David S
Job Details: 12/13/2021
Arrived on site for washer not continuing the cycle. I found fault code F5e2 lid lock failure. I tested the lid lock and found it not locking. I installed a new lid latch and retested the unit. I found it working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78705
Jacob
Job Details: 12/13/2021
Arrived onsite to replace part ordered by previous tech. Replaced the blower wheel. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78705
Luis
Job Details: 12/13/2021
"Arrived on site for no cool. Powered unit on ran diagnostics compressor not powering on,checked voltage,good voltage to inverter,removed inverter ohmed compressor pin,compressor ohmed good reading 6.4 on all pins no short to ground. Ordering a new inverter control. ; ordrng 1 W10920537 (Inverter)"
We serviced a
GE COOKTOP
Model JB705ST2SS
Near Smithville, TX 78957
Matthew
Job Details: 12/13/2021
Arrived onsite for front left and front right burners not heating correctly. Need to order front left and front right elements.Need to replace front left and front right infinity switches. Ordering all switches due to parts lay out is different than picture on parts sheet.Office to reschedule. Need AUTHO; ordrng 1 WB30T10133 (Element) and 1 WB09X40389 (Element) and 1 WB24T10153 (Switch) and 2 WB24T10145 (Switch)s and 1 WB24T10058 (Switch) and 1 WB24T10162 (Switch) and 1 Needsauth (Needs auth)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Austin, TX 78750
David Z
Job Details: 12/13/2021
"Arrived on site to diagnose refrigerator with no ice production. Checked icemaker and found mold filled but will not harvest. Ran diagnostics and tried to cycle and could not get a response from icemaker. Tried to power cycle and also checked heater lines. Could find no other issues present with unit. ; ordrng 1 W11533213 (Dispenser Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHB02
Near Leander, TX 78641
Kimo
Job Details: 12/13/2021
Arrived onsite fore refrigerator freezing food in rc. I gained access to the rc and checked the damper and found that it was operating properly. I gained access to the fc evap and found the thermistor was covered in ice but yet shows open when tested. I replaced thermistor found unit otherwise operating as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/13/2021
Arrived on site for Dryer dented on bottom rt side. Found bottom right corner of front panel. Ordering front panel 279443 to return and complete the repair. ; ordrng 1 279443 (Front panel)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TF0
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/13/2021
"Arrived on site for refrigerator not cooling well. Inspected unit and work area. Found freezer temperature and frost pattern good. Found aluminum foil covering shelf blocking air circulation. Removed control and tested damper control and found door opening and closing as designed. Spoke with customer on air circulation. All tested good, no water leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503EBS01
Near Austin, TX 78759
Scott
Job Details: 12/13/2021
"Arrived on site for fridge not dispensing and frost building on fresh evap. Found door harness outercovering ,exposing wiress . Ran resistance test on on door . Found mainly orange wire from stealth control to Gemini control failed . Will need new door .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Georgetown, TX 78628
Tommy
Job Details: 12/13/2021
Arrived onsite for refrigerator not making ice. Upon arrival found unit freezer door had line frozen within linear. Ordering new door. Office to reschedule upon receiving.; ordrng 1 LW11026425 (Freezer door)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Round Rock, TX 78681
David S
Job Details: 12/13/2021
Arrived on site for to replace previous diagnose psi parts. I gained access to and replaced both the UI and main control. I powered the unit on and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6036JSS1
Near Leander, TX 78641
Justin
Job Details: 12/13/2021
"Arrived on site to install previously diagnosed parts. I installed the new bulbs and switches. I then tested the unit. I found the low setting for the lights were still flickering. I called techline and spoke to Leon and kept the same SR# 7732374464. Leon stated that when the light setting is on low the voltage to the lights is lowered. This is actually going to cause a flicker visible to the eye. He stated the high setting actually flickers as well, but it is so fast that it is just not visible to the eye. The unit is working as designed. Call complete."
We serviced a
GE MICROWAVE
Model PEB7227SL1SS
Near Liberty Hill, TX 78642
Tommy
Job Details: 12/13/2021
Arrived onsite for microwave not heating. Upon arrival found unit was not heating. Found diode had blown. Ordering mag cap and diode all to be replaced. Ordering mag thermostat JIC. Office to reschedule upon authorization and receiving parts.; ordrng 1 WB27X29988 (Cap) and 1 WB27X25616 (Diode) and 1 WB27X11210 (Mag thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/13/2021
Customer informed me that the ice maker began making ice on Saturday. Gained access to harness under freezer door. All wires looked good. Gained access to water fill tube. It was clear without any frost or ice build up. The mold had ice inside ready to harvest. Ice bin was full of ice. Ran diagnostics and ice maker thermistor test. Thermistor tested good. Temps for fridge and freezer were both set at recommended. No repair needed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/13/2021
"Arrived on site for washer having error F9-E0. Inspected unit and work area . Performed diagnostics mode and found error F0-E9 OB, F0-E5 overload, F0-E3 off balance load and F2-E1 stuck key. Performed component test mode and found all working. Found service pointer W11560447. Assisted customer on connecting unit to WiFi. Found washer updated while in home and notified customer after update was completed. Found customer on home water softener. Set load and go to highest concentration level. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Dripping Springs, TX 78620
Andrey
Job Details: 12/13/2021
"Arrived on site to test unit for no circulation of water, tested unit found F4E3 error code, wash motor not running, put unit into diagnostics, wash motor did not engage, replaced wash motor, tested unit,unit now running as designed,no leaks detected job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Pflugerville, TX 78660
Wesley
Job Details: 12/13/2021
Arrived onsite and found unit operating with recalled heater. Replaced heater according to service pointer W11540964.Advised customer on repair.
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/11/2021
"Arrived on site for cooktop that had orange flames. Inspected unit and work area. Customer stated that unit did have orange flames but working at time of service. Found customer had a dehumidifier in home and informed customer of flame spectroscopy from dehumidifier. Adjusted rear and front left burner flames. Tested all burners, all operating as designed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Canyon Lake, TX 78132
Andrew
Job Details: 12/11/2021
Arrived on site to test unit for console not responding. Found console receiving proper voltage but keeps rebooting itself. And not responding to commands. Needing console to fix issue. Office to reschedule. ; ordrng 1 W11296171 (Console)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near New Braunfels, TX 78132
Andrew
Job Details: 12/11/2021
"Arrived on site to test unit for no or little ice production. Found bin thermistor was bad. Also found water level switch in recirculating pump was not filling to proper level. Found grid cutter was bad. Replaced thermistor, grid cutter and recirculating pump. Set thickness setting to 6. Unit is now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near McGregor, TX 76657
Jonathan M
Job Details: 12/11/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the icemaker and test of the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE745H0FH0
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/11/2021
"Arrived onsite for a range that is over heating during bake cycles. Inspected unit and work area. Ran the unit up to a 350?F bake cycle and checked temperature fluctuations. Found the unit fluctuating between 380?F and 290?F. The customer advised that they did change the settings on their control to try to adjust for that one cycle that seem to burn her brownies. Found the unit was set at -30?F under calibration. Adjusted the calibration back to factory setting and tested the unit in a 375? bake cycle. Found the unit reaching up to 405?F and then dropping back down to 360?F. Advise the customer that at this time the unit is working as designed and to watch her next few bake cycles to ensure the unit is cooking properly. I advised her that she may need to mess around with the temperature calibration a little bit to make sure the air unit is working to her satisfaction. However, the units seem to be working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Woodway, TX 76712
Jonathan M
Job Details: 12/11/2021
Arrived on site for a washing machine thats making noises during the spin operation. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through a high-speed spin and the unit ran as designed with no sound present. Had the customer put in a load of jeans and towels and soaked the clothes in a normal wash cycle. Canceled the cycle and place the unit into a drain and spin. The unit ran for 10 minutes with no sounds present. Just the unit again and could not replicate the issue. Advise the customer to call back if any issues persist but the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Robinson, TX 76706
Jonathan M
Job Details: 12/11/2021
Arrived on site for refrigerator thats not making ice. Inspected unit and work area. Confirmed the customers complaint and attempted to remove the icemaker. Found the fill tube completely frozen so I had to steam off excess ice. Remove the ice buildup inside of the icemaker funnel and steamed out ice buildup in the fill tube. Attempted to jump icemaker to ensure everything was working properly but the unit would not turn. Checked voltage going to the icemaker and only found 25 V. Attempted to trace back voltage and could not get voltage even at the wire harness coming in from the compartment. Power cycled the unit and found proper voltage again. Jumped the icemaker in the unit began to harvest and fill as designed. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36SSFXLA01
Near Austin, TX 78704
Jacob
Job Details: 12/11/2021
Arrived onsite for unit leaking from the front of the door. Looked inside the unit and saw they there was layers of ice at the bottom of the freezer. Indicating that the unit is not draining properly. Could not get to check the unit. As the unit would not pull out. Let customer know that a second tech would be needed to service the unit.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW3
Near Kyle, TX 78640
Andrew
Job Details: 12/11/2021
Arrived on site to test unit for scrapping/rubbing noise. Customer stated noise has went away. Found no issues with unit. Felt was clean and nothing rubbing abnormally. Unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near New Braunfels, TX 78132
Andrew
Job Details: 12/11/2021
"Arrived on site to test unit for dispenser door not opening. Found spring popped out preventing door from opening. Customer stated previous tech just replaced door. Replaced dispenser assembly, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Niederwald, TX 78640
Andrew
Job Details: 12/11/2021
"Arrived on site to test unit for hot cooktop indicator turning off too quick. Found front left double burner was not connected properly. Secured connection, tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Round Rock, TX 78664
David S
Job Details: 12/11/2021
Arrived on site for dishwasher not draining
We serviced a
MAYTAG DRYER
Model MEDE201YW1
Near Austin, TX 78704
Jacob
Job Details: 12/11/2021
"Arrived onsite for unit not heating. Checked all fuses and heating element. All checked good. Upon further inspection, found that the unit was only getting half the power at 120v. Let customer know that an electrician will need to be called to correct the voltage issue. No other issues at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Round Rock, TX 78681
David S
Job Details: 12/11/2021
"Arrived on site for fridge making a pulsing noise. I inspected the unit and work. I tested all the fans, I tested the ice maker, and couldnt recreate the noise. I put the unit into test 40 the compressor test and found the compressor making a rhythmic noise while ramping up. I am ordering a sealed system repair to replace the compressor. The customer also needs a new 15 inch shelf and back left shelf stud.I am also ordering the back left shelf stud. The office will reschedule when we have eta on the parts.; ordrng 1 W11025999 (Compressor) and 1 Non-Uvdryer (Non- Uv dryer) and 1 W10817921 (Shelf stud)"
We serviced a
UNKNOWN OVEN
Model N/A
Near Round Rock, TX 78665
David S
Job Details: 12/11/2021
Arrived on site to install previous diagnose part. I gained access to the thermal fuse and replaced it with new. I inspected the unit and could not find a model serial on the unit or in diagnostics. I spoke to the customer about how the unit cools down after use.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/11/2021
"Arrived on site for refrigerator lights not working. Ins unit and work. Found top RC and FC lights not working. Removed FC light and bypassed circuit and found RC lights lite up. Found failed FC module. Removed failed module and installed new. Tested operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Jarrell, TX 76537
Jonathan S
Job Details: 12/11/2021
Arrived on site for refrigerator dripping water from dispenser. Inspected unit and work area. Tested dispenser operation and found unit working as designed. Spoke with customer on dispenser operation. No water leaks detected during service.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78704
Jacob
Job Details: 12/11/2021
Arrived onsite to replace parts ordered by previous tech. Replaced the water valve. Put the unit on a cycle. Unit was working with no issues. Let customer know to keep an eye on it incase it continues. No leaks at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78704
Jacob
Job Details: 12/11/2021
"Arrived onsite for unit not powering on. Customer said that a company was out to replace the water heater and used the drain hose off the washer. Customer had forgotten and decided to use the unit and when the unit went to drain then water sprayed out every where, causing the unit to not turn on anymore. Looked at the control and saw droplets of water had dried up on the control and possibly ruining that control panel as well.; ordrng 1 W11556725 (Control) and 1 W11561182 (Contrl panel)"
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Kyle, TX 78640
Andrew
Job Details: 12/11/2021
"Arrived on site to test unit for not completing wash cycles and water constantly filling tub. Found hot valve was not closing properly causing constant water filling tub. Replaced valve, tested unit, unit now working as designed. Advised customer to replace water lines as current lines are extremely corroded. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Round Rock, TX 78681
David S
Job Details: 12/11/2021
Arrived on site for freezer icing over. I inspected the unit and work area. I found the unit unplugged. I plugged the unit in and tested the fans I found them all working. I put the unit into a forced defrost. I found all fans turning off. I gained access to the control and tested voltage to the defrost circuit. I found not voltage being sent from the control. I spoke to the customer about needing a new control to repair the fridge.
We serviced a
WHIRLPOOL DRYER
Model LEN1000PQ0
Near Round Rock, TX 78665
David S
Job Details: 12/11/2021
"Arrived on site for dryer not turning on. I gained access to the back of the unit and found the dryer receiving good voltage. I found the thermostats, thermal fuse and the element in good condition. I tested the door switch and found it failed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Austin, TX 78749
Jacob
Job Details: 12/11/2021
Arrived onsite for unit not making ice. Used service matters to find a reset for the ice maker. Unit did spin and fill with water. No issues at this time. Let customer know to allow the unit 24hrs for the unit to make ice. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1Q
Near Troy, TX 76579
Jonathan M
Job Details: 12/11/2021
Arrived on site for arrange that is not working. Inspected unit and work area. Tested the unit and found the unit working properly. Advise the customer that the unit will cycle on and off depending on the set temperature. Customer was unaware of how do you so whenever user guide. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/11/2021
"Arrived on site for washer not filling. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found none. Performed automatic test cycle and found components activating. Ran unit on bulky cycle and found control not sending voltage to valves. Found failed pressure switch and will need to replace control to correct.Removed failed control and installed new. Tested operation, all tested good. No water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/11/2021
"Arrived on site for washer not filling. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found none. Performed automatic test cycle and found components activating. Ran unit on bulky cycle and found control not sending voltage to valves. Found failed pressure switch and will need to replace control to correct.Removed failed control and installed new. Tested operation, all tested good. No water leaks detected during service.
We serviced a
GE MICROWAVE
Model JVM6175DK2BB
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/11/2021
"Arrived on site to install previous diagnostics part. Uninstalled microwave and disassembled. Installed new magnetron, capacitor and diode. Assembled unit and reinstalled. Tested operation and found unit heating.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Austin, TX 78704
Jacob
Job Details: 12/11/2021
Arrived onsite for unit not working. Customer said that it stopped working. Looked at the unit. Turned the switch to the on position but unit would not turn on. Check voltage at the wire to the switch for power and saw only 70v. Let customer know that is a voltage issue coming in. Customer knows they will need to get ahold on an electrician to fix the power issue. No other issues at this. Job complete
We serviced a
GE WASHER
Model GTUP270EM5WW
Near Mart, TX 76664
Jonathan M
Job Details: 12/11/2021
Arrived on site for a washing machine has a belt snapped. Inspected unit and work area. Confirmed with the customers complaint and replace the belt. Tested the unit in a spin only cycle and the unit ran as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ05
Near Austin, TX 78749
Jacob
Job Details: 12/11/2021
Arrived onsite for unit not stopping to make ice. Looked in the freezer and saw ice everywhere. Looked at the ice maker and noticed that the shutoff arm was not in the key hole of the ice maker to lock in place to stop making ice. Re aligned the arm correctly into the key hole. Let unit in the off position. No issues at this time. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDEM01
Near Round Rock, TX 78681
David S
Job Details: 12/11/2021
Arrived on site to install the fc harness. I found the unit on and not defrosted. I removed as much ice as I could and replaced the harness. I tested the defrost element and found it in good condition.I advised the customer leave the unit off for 24 hrs to allow it to completely defrost. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near New Braunfels, TX 78132
Andrew
Job Details: 12/11/2021
Arrived on site to test unit for not cooling properly. Found both evaporators encased in frost/ice. Advised customer to defrost unit at least 48hrs with doors opened prior to return. Ordering parts. Office to reschedule. ; ordrng 1 W11109595 (Fc motor) and 1 W11387384 (UI) and 1 WPW10675033 (Control) and 1 W11087438 (Harness) and 1 WPW10677119 (Harness)
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near New Braunfels, TX 78132
Andrew
Job Details: 12/11/2021
"Arrived on site to test unit for not wringing clothes out properly. Found control acting erratic. Also found cold valve at wall was off and water lines were crossed. Replaced control and swapped lines, unit is now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Round Rock, TX 78681
David S
Job Details: 12/11/2021
I found the heating element broken. I am reordering the element.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET8CHMXKB07
Near Round Rock, TX 78681
David S
Job Details: 12/11/2021
Arrived on site for fridge not cooling. I inspected the unit and work area. I found the freezer and the air ducts frozen over. I found the evaporator fan working as designed. I advanced the timer to the defrost and found it sending proper voltage to the defrost element. I found the timer advancing as designed. I gained access to the evaporator and found it completely incased in ice. I also found the air tower broken and not maintaining a seal causing air leaks. I am ordering the air tower. I advised the customer to unplug the unit 24 hours before our return service to allow the ice to defrost. ; ordrng 1 WP2254354 (Air tower)
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Austin, TX 78704
Jacob
Job Details: 12/11/2021
Arrived onsite for unit giving error code. Put the unit in diagnostics and saw error code F5E3 lid lock will not unlock. Need to order a new lid lock. Office to reschedule. ; ordrng 1 W10810403 (Latch)
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP22FNBT00
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/11/2021
"Arrived on site for refrigerator ice maker not producing ice. Inspected unit and work area. Found optical control flashing error code. Gained access to ice maker and tested voltage to ice maker and found none. Gained access to optical and measured voltage and found correct. Will need to replace optical control to repair. SRemoved failed control and installed new. Assembled unit and reset power. Found ice maker advancing and completed cycle . All tested good, no water leaks detected during service
We serviced a
GE REFRIGERATOR
Model PFS22MISBBB
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/11/2021
Arrived on site for refrigerator not cooling. Inspected unit and work area. Found unit at ambient temperature. Gained access to compressor and found hard start installed. Mesa am draw and found amps to high indicating a failed compressor. Will need to replace compressor and check pressure.Office to schedule return when ETA is available on parts. ; ordrng 1 WR87X20798 (Compressor kit) and 1 Accessvalve (Access valve)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78728
Scott
Job Details: 12/10/2021
Arrived on site for keypad error code . Connector is good . Did hard rest . Got keypad error code . Found 6 button hard responding at times . Ordering console with touch pad . No gas leaks detected at time of service. Call to set return ; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78738
Brandon
Job Details: 12/10/2021
"Arrived on site to replace control and sensor, found the new control board was not correct, ordering correct control. ; ordrng 1 W11261167 (Control)"
We serviced a
FRIGIDAIRE DRYER
Model FFQG5000QW3
Near Round Rock, TX 78664
Jimmy J.
Job Details: 12/10/2021
Arrived on site for taking too long to dry clothes stops in the middle and doesn't dry clothes. Tested dryer and temps were room temperature. Tested voltage at the wall and was getting 120. Gained access to the element and element tested good. Tested coils and coils had failed which caused the control relay to overheat and solder the connector to the relay leaving relay loose on the board. Asked homeowner to leave the dryer unplugged to avoid shorting anything else out with loose relay connection on control. ; ordrng 1 137070890NH (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near New Braunfels, TX 78130
Noah D
Job Details: 12/10/2021
"Arrived on site to inspect unit for not allowing water through dispenser. Upon inspection found the tubing frozen causing the issues, lowered temps and customer with monitor. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near New Braunfels, TX 78130
Noah D
Job Details: 12/10/2021
"Arrived on site to inspect unit for not dispensing water, upon inspection found the maintenance team had lowered the temp causing the tubing to thaw, all functions returned with no issues. Complete"
We serviced a
GE REFRIGERATOR
Model GSS25IYNPHFS
Near Georgetown, TX 78633
Lou
Job Details: 12/10/2021
"Arrived on site to inspect refrigerator leaking water from the front of the unit. Upon further inspection, I find a blackish/brownish sticky substance at the front right roller area on the roller and on the floor. Pulled the unit out and inspected the compressor area and found it clean with no debris. Tilted the unit to the left and placed a wooden block under to support and inspected the front right roller area. The debris looks like molasses as its dark brown and sticky. I removed the roller mount screws and dropped the roller down and found the substance in between the mount and the unit chassis. Cleaned the debris from the unit and re-installed the roller and after doing such, I found the same substance in the same area on the front left roller. I advised the customer that what appears to me is that something spilled and collected in the roll of the metal at the toeplate and possibly the floor is not level tilting to the right where the substance could travel down the metal and onto the roller then onto the floor. I did not find the substance anywhere else other than the front rollers and in the metal of the chassis at the front behind the toeplate.
We serviced a
KENMORE REFRIGERATOR
Model 106.589667
Near San Marcos, TX 78666
Tyler L
Job Details: 12/10/2021
"Arrived on site for complaints of no ice. Spoke to SW to help diagnose. Found failed ice maker and harness. Will bring back valve just in case. Told customer we may not need the valve.Ordering part. Job complete ; ordrng 1 D7824706Q (Ice maker) and 1 Wpw187467 (Harness) and 1 2255820 (Cover)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Canyon Lake, TX 78132
Andrew
Job Details: 12/10/2021
"Arrived on site to replace inner door. Customer approved on new inner door. Installed inner door and dispenser, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL FREEZER
Model WRS325FDAM04
Near Austin, TX 78741
Kevin
Job Details: 12/10/2021
We serviced a
WHIRLPOOL OVEN
Model KFGG500ESS2
Near Hubbard, TX 76648
Jonathan M
Job Details: 12/10/2021
Arrived on site for arrange that is 100? off in the oven section when baking and has large front claims coming from her burners. Inspected unit and work area. Confirm the customers complaint on both ends and check for resistance through the temperature thermostat. Found it out of range. Replaced thermostat and attempted to adjust burners through the valves. Could not adjust the flames lower. Checked the orifices and found that the orifices were correct. Checked the gas regulator for conversion and found it still converted for Natural gas. Advised customer of the issue and she advised that she would get her propane guy to convert it. Tested the oven functionality and found the unit still off by 25?. Adjusted the unit and temperature calibration and Tesla Diana and a 375?F bake. The unit was fluctuating between 362?F and 377?F averaging 369?F. Advise customer they can continue to adjust the temperature calibration if theyd like but was happy with the average temperature. Unit is now working as designed. Carpentry.
We serviced a
GE MICROWAVE
Model JNM1541SM2SS
Near Killeen, TX 76549
Tyler
Job Details: 12/10/2021
Arrived on site for microwave needing previously diagnosed parts. Upon arrival installed needed hv hardware. Reassembled and tested unit.found microwave heating. Call complete
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF2A
Near Temple, TX 76502
Jonathan S
Job Details: 12/10/2021
Arrived on site to install previous diagnosed part. Inspected unit and work area. Found calcium buildup in unit and lower spray arm burnt (see SD-QuickPic). Had customer sign waiver when working with water. Removed control and installed new. Tested operation and found washing and no water leaks detected durning service.
We serviced a
AMANA REFRIGERATOR
Model SZD25NW
Near Briggs, TX 78608
Al
Job Details: 12/10/2021
Arrived on site to install previously ordered thermostat. After installing the unit began cooling. Customer advised to place a bottle of water inside the freezer compartment and wait for it to freeze. Job complete
We serviced a
WHIRLPOOL WASHER
Model LSR5132JQ0
Near Kempner, TX 76539
Al
Job Details: 12/10/2021
"Arrived to inspect washer not draining or spinning out the clothes. Confirmed the complaint and found the lid switch was old and defective. Removed and replaced it, reassembled and unit tested properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Jarrell, TX 76537
Jonathan S
Job Details: 12/10/2021
Arrived on site for to install previous to install previous diagnosed. Removed control and installed new. Assembled unit and tested operation. Found clip not holding silverware tray and float mechanism bent. Will need to replace parts. Office to schedule return when ETA is available.; ordrng 1 WPW10195037 (Float connector) and 1 WPW10671904 (Clip)