"On arrival verified complaint of unit not powering on. On visual inspection found breaker is tripped. Unit tripped breaker during bake. Recommend control, and both sets of bake and broil elements. Ordering broil elements W11617232 and bake elements W11545804. 2 each. Reschedule for 1/13. ; ordrng 2 W11617232 (Broil element)s and 2 W11545804 (Bake element)s"

"Arrived on site. Replaced defective led module, main led module now working as designed. W11470191"

"Arrived on site. Checked ked freezer temp reading 0 called tech support,installed watt meter,ran diagnostic all thermistor test passed,can compressor full speed,at start up watts reading 188 then dropped down per tech support suggested replacing compressor since all other diagnostic test passed. ; ordrng 1 W11215550 (Icemaker extension) and 1 W11658617 (Compressor) and 1 W10545670 (3 way valve) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"

Arrived on site from freezer not freezing. Removed evaporator cover found defective ice ball on inlet diagnosed unit will need a new evaporator and compressor. ; ordrng 1 W10836706 (Evaporator) and 1 W11209866 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)

Arrived on site to replace icemaker diagnosed on previous visit. Replaced icemaker and tested unit. Verified unit filled as soon as it was installed and all is working as designed. No water leaks found. Parts used - W11692161.

Arrived on site for dishwasher not starting. All buttons responding except for start button. Accessed diagnostics mode and found no errors. All components pass testing. No leaks from underneath. Needs new panel as start button is not working. Called safety. Gave w1d3vk0wpl1 and authorized new board. Replaced control.verififed operation. Call complete. W11637583. Sr#7740626392

"On arrival verified complaint of not reaching or holding temps correctly. Verified voltage and polarity. Checked temp probe and found OL. Replaced temp probe. Ran bake test and broil test both are working. Ran bake cycle and unit still was fluctuating to much. Replaced main acu. Unit is now working as designed job complete installed w10833885, and wpw10586737."

"On arrival verified complaint of knocking sound no pattern. On arrival unable to replicate sound. Visual inspection shows no damage to rollers or idler. Customer location of noise was back right corner. Possible debris in blower. Inspected blower and found no debris. Unit is making no noise at this time, job complete no parts installed."

Arrived on site for door not closing properly. After further inspection found the door and hinge are good. Needed to make adjustment where hinge mounts under unit. Door now operates correctly. Job complete

"On arrival verified complaint of tripping breaker. Inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight no twists in power cord. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL 7740677210 and submitted picture of breaker and advised of sp W11525530 for GFCI manufacturer. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main?w11696067"

"MVW4505MW1 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11513244 basket, W11205050 dispenser and W11550891 agitator. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer stated that after the previous repair, the ice maker did not produce a single batch of ice for 5 days. They explained that only yesterday it started making ice fairly consistently. I checked the ice container and found a half a bin full of ice. I ran the unit through diagnostics and found all tests pass. I found no stroed ice maker error codes. I took a temperature of the freezer and refrigerator sections. I found the freezer at six degrees fahrenheit and continuing to cool. I found the refrigerator at thirty six degrees fahrenheit. I called Whirlpool Techline and spoke to Chris SR# 7740679863. He advised that the issue may have been resolved, but based on the customers description, the issue would have to be with the user interface. He advised that the logic for the ice maker is in the user interface and that would be responsible for it harvesting and making ice. Ordering the user interface and rescheduled the customer to 1/13. No parts were installed. ; ordrng 1 W11387386 (UI)"

"On arrival verified complaint of not washing. On arrival unit was unplugged. Plugged in. Unit and display shows unit is draining please add clothes. But drain pump is buzzing and unit was filling with water at the same time. Console was completely un responsive. Visual inspection of unit shows water valve is leaking and gearcase has leaked oil. Rotor shows wear. Unable to get door to unlock. Got lid open as latch was broken. Attempted to remove washplate and unable to remove wash plate. Unit will need replaced on return acu, water valve, drain pump, latch, gearcase, slider, rotor, wash plate, and bolt. With a possible console. Ordering console W11478526, gearcase W11449841 , rotor W10915701 , washplate W10902814, bolt W10752187 office to reschedule ; ordrng 1 W11478526 (Console) and 1 W11449841 (Gearcase) and 1 W10915701 (Rotor) and 1 W10902814 (Washplate) and 1 W10752187 (Bolt)"

"WRS331SDHM08 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace WPW10169511 coupling and W11671282 auger motor. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"WRT148FZDM07 Arrived on site for ice maker leaking. Upon arrival, found tube extension to be short, causing pathway for water to flow behind icemaker ( picture attached). Install new WPW10496649 tube water. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to follow up on dishwasher not running cycles. I checked for errors and found F7E1 error and F10E2. I ran unit in diagnostic mode and found unit would fill and drain fine, but wash motor would not kick in until partway into step 3, and not at all in customer mode. Removed the wash motor from the unit and pulled the screen/housing. Found it completely clogged with 1/3 inch of debris and gunk, causing the entire wash motor to lock up. Cleaned out and reassembled. Tested unit and verified unit started spraying and washing with no further issues. During course of repair I found nothing related to or failures with the inlet assembly and did not replace it. Everything working as designed. Repair completed. I found NO water leaks after replacing the wash motor, but I did strongly caution the customer to double check for leaks when using the unit and let us know if a leak develops from the wash motor. No additional cost charged."

Arrived on site for microwave door not opening. Removed from wall. Removed casing found latch bracket was broken. Replaced and verified operation. Call complete. WP8205451

"Arrived on site to diagnose refrigerator with some ice in freezer compartment. Examined unit and found there was a 4 inch formation of ice on the back cover, around where the cap tube is. Checked temps and found temp had dropped below 3 degrees by service completion. Talked to customer who said they have had no performance or cooling issues at all, and everything has been fine. I removed the frost on the cover and advised customer to monitor the unit and let us know if that formation both comes back / if cooling diminishes, and if so we can look into repair as potential sealed system issues. At this time everything is working fine, and compressor sounds healthy / isn't overheating. Customer will follow up if anything changes."

"Arrived on site to diagnose refrigerator with unlevel doors, noise from the rear, and also inconsistent dispensing. I was able to adjust the height of the right door to resolve the level. I found some rattling coming from the rear of the unit with compressor running that will need some sound pads to resolve. When I tested the dispenser I found that it would someone's take a second and not cut off immediately, like it was having a hard time disengaging. Ordering dispenser pieces to resolve slow disengagement of dispenser switch. Office to schedule when dispenser parts arrive. ; ordrng 1 W11577100 (UI) and 1 W11087492 (Switch) and 1 W11109614 (False Wall) and 1 W11109510 (Pad) and 1 W11572058 (Separator) and 1 W11109505 (Spring) and 1 W11113654 (Sound pads)"

"Arrived on site to diagnose dishwasher leaking water during use. Customer showed me a pretty good sized puddle in a picture that they observed towards the end of a cycle. Float switch is not getting tripped. I pulled the unit out slightly, and noticed the unit is stuffed in pretty hard and took some effort to move out. When I ran the unit slightly moved out I found the third level rack tracks right side front connector is broken, and leak is coming from there. Ordering third level racks. Left unit pulled out slightly due to the fact it's such a tight fit I do not want to cause any additional damage moving in / out. Office to schedule when we have both third level rack tracks. ; ordrng 1 W11047815 (Third level right track) and 1 W11047813 (Third Level Left Rack)"

"WRT148FZDM07 Arrived on site for unit not cooling. Upon arrival, the unit was unplugged. Plug the unit back in and initially started making an unusual at the compressor, however, the compressor was running normally. Check amp draw and found .6 to .7 amps. Proceeded to replace WPW10197428 start device. Plugged unit back in and abnormal noise went away. Amp draw is still steady. Unit is functioning as designed. No water leaks detected at this time."

"All right, we'll verify the complaint of start button. Working intermittently attempted to replicate the issue was unable to replicate the issue. Replace the mean AC. U. Just in case as was unable to replicate intermittent issue advised customer of proper use in caring and proper startup procedures of the unit. Job complete installed w11603810"

Arrived on site to replace magnetron capacitor and diode. Replaced all 3 parts test unit and unit heating food correctly job complete. W11256462. WPW10574736. W11495561

Arrived on site to test unit for ice not heating. Test unit and found unit was in demo mode. Turned demo mode off test unit and unit pre heated to 350? job compete. NO PARTS USED.

Arrived on site to test unit for start button not working. Test unit and found bad control board. Will need to replace control board and run test to make sure all is working. Office to reschedule ; O-emld tckt

"Arrived on site for dryer door hard to open and close . Replaced strike and catch W11429589, W11429587. Door is opening and closing properly . No lint build up at time e of service. Job complete"

Arrived on site for dishwasher ui flashing . Ran diagnostics and getting poor water pressure for wash. Ordering sump and motor . Also will need link kit . No parts installed . No water leaks Return 1/13 ; ordrng 1 WPW10780877 (Sump and motor) and 1 WPW10705575 (Sensor) and 2 WP8270020 (Spring)s

"Arrived on site to test unit for noise. Upon arrival customer stated after last service visit there was no noise for a few days, then it came back and has not stopped. Typically happens in the color cycle with 50-30 minutes left of the cycle. Customer provided video which I sent to my service thread. Per GC the noise is happening during the deceleration of an agitation spin which is consistent with a failed internal bearing. Replaced gear case (W11449841) and ran a calibration cycle successfully. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but water not circulating. Test motor and found sump and motor getting power but not coming on. Replaced sump and motor test unit and unit test good job complete. No leaks present at this time. W11613570

"Arrived on site to test unit for leak. Upon arrival customer stated after about 30 minutes unit would start to leak in front of the unit. Started a diagnostic cycle and inspected common leak points, found an active and steady leak at the dispenser. Replaced dispenser (W11705150) and ran another diagnostic cycle and monitored, leak has been eliminated. All components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for pump not working. Upon arrival construction stated when unit was tested no water was entering the tub. Engaged diagnostic cycle, heard valve energizing but no water entering. Found shutoff valve was closed, opened valve, water began entering the tub. All other components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived on site with new door gaskets. Replaced right side refrigerator door. Used heat gun to form into place. Verified operation. Call complete. W10917313

"Arrived on site to replace previously diagnosed part. Replaced motor (279827) and tested unit, noise has been eliminated and unit is now running as designed, job complete."

Arrived on-site for previously diagnosed parts. I replaced the control and tested the unit. Unit will now start with no issue and all lights are lit when pressed. No water leaks present. Call complete. Installed W11683480 CONTROL.

"Arrived on site for customer complaint of washer making a noise and not washing properly. Found multiple issues. Found gearcase failed, leaking oil, motor pulley damaged, spluth, and belt also need replacing. Ordering all parts. ; ordrng 1 W11283592 (Motor)"

Arrived onsite for concern about multiple sparks during ignition. Tested and found unit operating within spec. Advised customer that the loop circuit when closed from any switch sparks at all electrodes and that is normative. All checks good. No parts. Verified delivery date in February 24. No parts

"Arrived onsite for washer making grinding noise. Upon arrival i found all functions to work except the agitate. I inspected the gearcase and found no oil present. When attempting to pull off the cam i found the cam not wanting to pull off. I had to use a hammer to break it off and found the cam had melted into the shaft of the gearcase. When attempting to replace the gearcase i found the washplate not to come off indicating the washplate has melted to the shaft of the gearcase as well. Unit is requiring a full rebuild due to all the issues that occurred. Told maintenance they will need to make the unit accessible for rebuild. Office is to RS when parts are in stock and unit has been moved. Photos have been documented. Ordering W10919191 Washplate, W11172199 Basket Assm, 6x WP8533953 Screw, W10528947 Hub, W11385424 Retainer, W10371566 Tub Outer, WPW10215093 Filter, WP8533928 Filter Screw.; ordrng 1 W10919191 (Washplate) and 1 W11172199 (Basket assm) and 6 WP8533953 (Screw)s and 1 W10528947 (Hub) and 1 W11385424 (Retainer) and 1 W10371566 (Tub Outer) and 1 WPW10215093 (Filter) and 1 WP8533928 (Screw Filter)"

"Arrived onsite for temp concerns as documented by the customer using the display temp on preheat and an analog dial thermometer. Tested oven temps with meter at 350 preheat and found unit under temp. Calibrated to offset appropriately for customer experience, unit is now operating as designed. Advised customer onnfindigns and calibration procedure. All checke good. No parts."

Arrived onsite and found unit operating with no power. Traced power supply and found undercounter switch turned off and preventing use. Advised customer on the switch supplying power to the dishwasher. All else checks good. No parts.

"Arrived onsite for washer door lock not working. Upon arrival I found the door lock to be operating as designed however a loud grinding noise present when spinning/agitating. I got under the unit and found a pvc pipe lodged into the pulley cover. I removed the pulley cover and found the cam had sheered off and the belt to be stretched and belt residue left over. A new cam, belt, and pulley cover will be needed to continue with repair. Gonna order W10721967 Cam, W11239857 Belt, and W11409708 Shield. Office to RS. NO PARTS INSTALLED.; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield)"

Arrived onsite and found unit operating with failed control following a long self clean. Symptom of lower blower fan constantly running while power to unit. Replaced control and repaired wiring short contributing to the failure. Unit is now operating as designed. W11448961

"Arrived on site to test unit for no ice and no water. Upon arrival customer stated unit has not produced ice or water. Verified issue, when testing dispenser a minimal amount of water dripped out. Inspected reservoir found it not frozen. Pulled unit out of cavity and noticed water line is jammed under the unit causing it to be squeezed shut. Removed water line from under the unit and secured to prevent any kinks, tested unit, water is now dispensing properly. Cycled ice maker, unit cycled and filled. All components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived onsite and found operating with possible occasional splatter during the rinse and spin on heavier loads. Made adjustments to the tab alignment to allow better coverage during a rinse fill. All else checks good. Explained findings to customer. Did leak check in diagnostics with tub fill and drain. No leaks detected. No parts.

"Arrived on site to replace freezer compartment door damaged in transport. Removed and replaced F/C door and badge. I found the new door gasket was compacted and left a gap almost the entire length of the mullion. Used a heat gun and formed the gasket to close the gap. Verified gap stayed closed after correction. Unit is working as designed at this time. Parts used - W10815701, W10839794. Call completed."

Arrived on site to test unit for unit tripping breaker. Turned breaker on and turned unit to bake to 500? and unit pre heated correctly. Spoke with safety and per safety we need to let the unit do the bun out for 1 hour SR#7740629404 job complete. No parts used.

"Arrived on site to insect cook top with abnormal flame color. Upon further inspection, I found that the tips of the flames burned orange and found that it was due to a high moisture level in the home's environment. The customer also recently started using a humidifier. The cooktop has no issues and is operating as designed. I called techline to document my findings. Like number: 7740675421. No gas leaks observed during service."

Arrived onsite for dryer making intermittent noise. I tested the unit multiple times and could not make any out of the ordinary noise occur. Unit sounds and operates as designed. Maintenance also said it sounded good when they ran the unit. No issues with the unit at time of service. Call complete. No parts installed.

"Arrived on site to inspect oven tripping breaker while in standby mode. Upon further inspection I placed the unit into diagnostics and observed no error codes. I gained access to the back of the unit and tested incoming voltage. Incoming voltage on L1 measured 123.6 VAC. L2 measured 123.5 L1 to L2, measured 247.4. N TO Ground was .063 VAC. I then checked all voltage checks under load and there were no issue with the voltage. I called techline to document my findings and sent a service pointer regarding nuisance tripping and also file number 7740675537. The call was then marked as a safety call. I called safety and documented with safety and was given SR7740638115. The customer also pointed out that one rack was rusting near the joints due to lack of plating. I am ordering the rack W11218798 office to schedule return service for rack; ordrng 1 W11218798 (Rack)"

Arrived onsite for burners not working. I found the burners to be working as designed. Customer stated the burners will smoke. I found the Rear Left burner and Right front burner to have residue on the elements causing them to smoke. I advised the customer to clean off and then burn off the elements so the smoking no longer occurs. Customer stated the oven light does not work anymore and I confirmed the light does not turn on. Gonna order 8009 Bulb to continue with repair. No parts installed. Office to RS as we are out of stock.; ordrng 1 8009 (Bulb)

Arrived onsite for dishwasher leaking. When running diagnostic cycles i ran three cycles. I could not replicate a leak from which the customer stated the dishwasher was leaking from. I found the spray arm separating. This could cause the leak later in the cycle which customer stated was when it would occur. Gonna order W10837249 Spray arm lower to solve issue as the separation will cause water to spray to the front door of the dishwasher. Office to RS.; ordrng 1 W10837249 (Spray Arm Lower)

"Arrived on site to insect dryer not heating. Upon further inspection, I verified proper voltage at the terminal block. I gained access to the rear of the unit and found that hi limit thermostat was open. I replaced the thermostat and tested the unit. I found that the other thermostats and heating element are operating as designed however, the dryer is getting to hot due to poor airflow. I ran an airflow test and found that the vent is restricted (photo). I measured the airflow test again with the vent removed, and the airflow is good. The customer will need to have their vent and cap inspected or clearned so that the dryer can operate without overheating and blowing fuses. I advised the customer of my findings. 279816"

Arrived onsite for unit having mold around door. Found no mold but debris on door class accumulated. Wiped door down and is now functioning properly. Advised customer routinely while down and leave door open after use. Job complete

"Arrived on site to install prescreened damaged door. Upon arrival, I found the RC door is not damaged, but the FC door is dented in the bottom left corner (photo). I am ordering the FC door and office to schedule return service. No water leaks observed during service. ; ordrng 1 LW11026355 (FC door)"

Arrived onsite for previously diagnosed parts. I replaced the drawer and cook top. Unit now looks as designed and is operating as designed. Call complete. Installed W11719704 Cook top and WPW10330070 Draw panel. Customer not available for signature.

"Arrived on site to inspect dishwasher with broken pads. Upon further inspection, I found that the friction pads pad broken due to normal use. I replaced the pads and reassembled the unit. The dishwasher is operating as designed. No water leaks observed during service. WP8268961"

"Arrived onsite for water dispensing issues. Ice maker was functioning. While dispensing water, found unit would dispense then stop, over and over. Power cycle unit but did not change. Removed filter and flow was restored to constant. Put filter back in and unit continued to function. Ran several glasses and unit is functioning properly. Customer will monitor. If symptoms persist recommend to try replacing filter first. If still having issues. Recommend returning with housing and valve. Job complete"

"Arrived on site to install prescreened damaged door. Upon arrival, I removed and replaced the right RC door and installed the nameplate and tested operations. Unit is operating as designed, job completed. No one available to sign for receipt."

WRF555SDFZ19 Arrived on site from previous visit to install parts. On arrival installed water housing tested product works as it's designed no water leaks visible from main water supply.

"Arrived on site for UNIT WONT SPIN OR TURN OR ADVANCE THROUGH CYCLES. Upon arrival, inspected unit.. ther is standing water in tub with F9-E1 long drain code flashing. Ran diagnostics and confirmed is the only error code. Test unit and not getting voltage from control to drain pump. Need to replace harness. Ordering harness, control and drain pump. Ordering drain pump, harness and control. Office to reschedule.; ordrng 1 W11643701 (Harness) and 1 W11513246 (Control) and 1 W11399437 (Drain pump)"

MVWX655DW1 Arrived on site for a washer making nosies. On arrival verified issue further inspection i found splutch was lose and was in bad shape also the belt was not attached. Replaced parts and calibrated and tested in customer mode product working as its designed no water leaks visible from main water supply.

"Arrived on site for water leaking. Found drain frozen over,tested icemaker found defective water leaking from icemaker,defrosted drain,replaced icemaker,ran harvest test icemaker filled up with water no leaks. 4317943"

"Arrived on site ,replaced vent fan W11414073. Ran diagnostics and all checked normal. Nomwater leaks detected at time of service . Job complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced several rollers and the motor and tested the unit. I found the unit tumbling but no heat beeijg produced. I checked multiple components and found the belt switch broken causing the issue. Ordering the belt switch and rescheduled the customer to 1/13. ; ordrng 1 W10847984 (Belt switch)

Arrived on site to test unit for sitting off and surface/cooktop light not working. Replaced control(W11552018) and unit is now working as designed. Advised customer cabinet needs to be repaired as right side mounting bolt has no support and unit still fall with time. Left hand side is broken and not providing enough support. Job complete.

"Arrived on site to test unit for loud grinding noises. Found rear rollers were causing noise. Replaced rollers, idler and belt using kit(4392065) and applied sound pads underneath idler. Noises are no longer present. Unit is now working as designed. Job complete."

"Arrived on site to test unit for not washing properly. Found errors f8e1(no/long fill). Also found lid is not closing all the way due to vent hinges. Recommend hinges, control, valve, cam and belt. Office to reschedule. ; ordrng 1 W11551376 (RH hinge) and 1 W11551369 (LH hinge) and 1 W11220230 (Valve assembly) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt)"

NTW4516FW3 Arrived on site for a washer not working. On arrival verified issue drain stuck in cycle and very bad suspension. Ordering suspension and rescheduleing returning parts will be needed.; ordrng 1 W10780045 (Suspension)

"Arrived on site. Customer was concerned they heard a sizzling sound looked under unit and found water in the drain pan,checked freezer compartment no leaks,ran icemaker test passed no leaks during fill,ran water dispenser no leaks,diagnosed unit was going through a normal all defrost cycle,water dripped onto heater casuing sizzling noise and water drained into pan. Unit working as designed."

Arrived on site for washer not draining. Disassembled unit to take a look at drain pump found no error with drain pump. Upon further investigation.found clothing items inside drain hose. Removed clothing from drain line and tested unit. Washer is now operating properly and running as designed to. No parts used job complete.

"Arrived on site for customer complaint of unit not draining. I ran test cycle, unit filled, washed, drained, heated, unit tested good. Instructed customer to clean dishwasher with cleaner."

Arrived on site for dishwasher making noises. Spoke with builder he informed me that the inspector said unit was making noises. Ran test cycle and normal cycle can not duplicate noise issues. All functions and components seem to be working correctly at this time. No leaks present at this time no parts used job complete

"Arrived on site to replace previously diagnosed parts. I replaced control, harness, and valve. Unit tested good. Parts used w11126268, w11034363, and w10897719"

"Arrived on site for customer complaint of squealing noise, found failed gearcase and splutch, i replaced gearcase and splutch, ran dmls calibration and tested cycle, unit tested good. No leaks at time of service. Parts used w11449840 and w10721967"

"Arrived on site for unit not heating. Tested unit found incoming voltage tested cutoffs and found them shorted. Replaced sensors but noticed unit would only heat on certain cycles. Replaced timer and tested unit is now running as designed job complete. Installed parts wpw10185972, 279838"

"Arrived on site to replace previously diagnosed parts, I replaced valve, and ice maker, also deforsted fill tube line. Parts used w11455388 andw11455232"

"Arrived on site for unit not heating correctly. Tested unit found unit taking 3 to 4 try to ignite. Inspected burner found ignitor to far away from burner. Unit now lights on first spark, Explained to customer calibration feature and showed him how to operate it, Customer will adjust accordingly customer will call back if issue persist, at this time unit is running as designed, no leaks detected job complete no parts installed"

Arrived on site for all 5 igniter coming on at the same time sparking. Tested unit found all burners igniting correctly. Let customer know this is a sefty feature and per designed. Customer also stated flames to high on simmer adjusted flames per customer request. Unit is now running as designed no parts used job complete.

"Arrived on site to test unit for noise. Tested unit, noise immediately began when blower fan was engaged. Constant tapping noise. Removed blower and found foil tape was not flattened causing a piece to stick out to far and the blower fan blade to constantly hit it. Taped down all the foil tape and reinstalled, tested unit, noise has been eliminated. Builder not onsite for signature. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit for no power, tested unit found no incoming voltage, inspected breaker and found that it was tripped, reset breaker all functions returned to normal, advised customer that if breaker trips more frequently then the breaker will need to be replaced, at this time job complete no parts installed"

"Arrived on site to follow up on sealed system repair. Tapped system and found pressure present. Removed compressor and drier. Noticed excessive flame on the suction line when removing. Installed a new drier and pressurized system to blow out any possible contamination. Found minor amount of oil in the suction side. Ran nitrogen through line to remove oil. Installed new compressor and nitrogen tested for leaks. Found none. Vacuumed down for extended period to remove any final contamination. Charged system to spec. Tested unit and verified compressor comes on and cooling has already begun. Unit working as designed. Parts used - W11574734, WPW10143759, W11506635."

Arrived onsite for concerns about fridge doors not auto closing. Inspected and found unit is operating with8nndesign specifications. Lubricated the million catch with synthetic grease and advised customer that there is no auto close cam feature in the fridge door hinges. Customer dissatisfied with product. Reported findings to whirlpool techline and advised the customer to take their concerns up with whirlpool customer care and Costco customer service. Sr#7740660468 spoke with Adrian.

"Arrived on site to test unit for leak. Upon arrival customer stated unit will leak a little water every cycle. Tested unit, found valve is clogged with debris and the nozzle is calcified, redirecting the stream of water into the door, leaking down into the cabinet and eventually onto the floor. Replaced nozzle and valve (W11267102) and tested unit, unit is now running as designed. Customer also had a concern of long dry times, ran a vent test and found the venting completely restricted. Advised customer to contact builder to further diagnose issue with the venting. No leaks detected, job complete."

"Arrived onnsite for loud noise. Diagnosed loud noise from damper control,replaced defective damper control,ran diagnostic noise no longer present. Wpw10479155"

Rob SR#7740658337. Arrived on site washer not powering on. Checked supply voltage checked out good checked voltage to control board voltage checked out good. Control led not illuminating replaced control board control now powering on. UI would not power on replaced with and tested. Lid latch now failing replaced latch and tested. But now control blew called tech line for assistance spoke to Rob. Found drain pump is reading shorted through harness. Reordering control and returning with harness and drain pump. Office to reschedule schedule; ordrng 1 W11419051 (Control)

Arrived on-site for dishwasher with no function. I found the dishwasher was turned off by the kill switch. I also found the dishwasher not to light up any cycles and the only function that worked was drain. I replaced the panel and tested the unit. Unit now runs cycles and washes as designed. No water leaks present. Call complete. Installed WPW10142945 CONTROL PANEL.

"Arrived on site to test unit for burning smell. Upon arrival customer stated unit began smelling like something electrical is burning. Would happen after about 4 cycles. Unit is receiving proper voltage. Inspected harness, found no loose connections or any evidence of a short or arcing, no broken wires. Heater has no damage and no melting plastic inside the tub. Inspected control board area, no burn spots or melted wiring. Ran multiple diagnostic cycles while inspecting unit, could not mimic smell or spot any potential causes of a burning smell. Advised customer to run a few cycles and monitor, if smell returns advised to leave in a failed state and contact the office. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for burning smell. Upon arrival customer stated unit has a burning smell during a cycle and there was some smoke that came out from the inside of the unit. Unit is receiving proper voltage and has correct polarity. Ran a cycle, noticed a slight smell but no smoke. Removed heating element and found some lint built up on the frame. Removed lint and ran a cycle, smell is starting to subside. Also noticed unit does not have a vent hose connected to the venting outside. Contacted SAFETY to document SR#7740544047, per SAFETY no parts would be covered. Advised customer to get a vent hose installed so the unit can vent out properly. At this time unit is running as designed, no parts installed, job complete."

"Arrived on site to replace previously diagnosed hinge assembly, customer stated that hinges were already replaced but did not fix the issue, inspected and found stop not allowing the door to close properly, a new stop would not fix the issue, found the spot that is rubbing, used grinder and removed 1/16 and rounded edges, installed stop back into place and tested, door is now closing properly, customer tested and was satisfied with the results, unit is now running as designed, job complete no parts installed"

"Arrived onsite and found unit operating with failed pantry lid and broken support. Replaced endcap kit and pantry lid. Unit is now operating as designed. Advised customer on rapair. W10827015, W10874836"

"Arrived on site to replace damaged doors. Upon arrival, I removed and replaced the damaged left and right RC doors, nameplate and FC door and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to replace previously diagnosed tub and shield, replaced and tested, unit is now running as designed no leaks detected job complete, installed W11409866, W11553445"

"Arrived on site to test unit for leak from bottom of dispenser. Upon arrival customer presented issue, rust is forming in the drip pan and leaking down the front of the unit. Inspected ice door gasket and found it not sealing properly causing ice to melt into the drip pan and create a continuous flow of rust. Customer also had concerns of FC bins not working properly. Found upper pan has broken wheels not allowing the pan to stay attached properly. Will need to order parts pertaining to these issues. Ordering parts, no parts installed, weigh for 2 hours, office to reschedule.; ordrng 1 W11518699 (Left RC door) and 1 W11399564 (Ice door) and 1 W11497229 (Handle) and 1 W11387053 (FC upper pan) and 1 W11387048 (FC center pan) and 1 W11572058 (Separator) and 1 W10815669 (Crisper drawer) and 2 2 (Weigh for 2 hours)s and 1 W11125932 (Trim) and 1 W11109614 (Shield)"

"Arrived on site to test unit for no power. Upon arrival tested voltage, found no voltage going to the unit. Reset breaker and applied power to unit, breaker immediately tripped. Found neutral terminal is making contact with L2 terminal at the terminal block causing breaker to immediately trip. Adjusted wires at the terminal block, reset breaker and applied power. Unit powered up properly. Tested unit, all components are engaging and unit is now running as designed, no parts installed, job complete."

"Arrived on site for range needing w10846089 harness, wp3196068 indicator light, wp3400882 screw, wpw10434452 switch, wp3149400 switch, & wp3149404 switch. Installed parts and tested oven and cook top. Found range working g as designed. Call complete"

Arrived on site for washer flashing f3e1. Water level sensor fault. Removed top panel. Found pressure switch just hanging. Removed and blew through hose. Hose is clear. Pressure switch did not have any change to pressure. Replaced pressure switch. Cleared codes and completed diagnostics. Working as designed. Call complete. W11316246

Arrived on site for moldy door bellow . Found excessive molding of bellow and looked like some cracking at edges . Replaced bellow W11106747. Ran diagnostics wash . All checked normal. No water leaks detected at time of service. Job complete

Arrived on-site for dishwasher door not closing correctly. I pulled the unit out and found the right hand spring to be broken and the left hand spring to have less tension. I replaced both spring and unit opens and closes as designed. The unit door also doesn't fall down as before. No water leaks present. Call complete. Installed WPW10337934 SPRINGS X2.

Arrived on site to repair pre diagnosed front left stripped support. Made repair leg and unit are functioning properly.

"WMH32519HZ09 Arrived on site for a otr microwave, making sparking sounds on top right side. I tested product is heating sounds are coming for the diode and capacitor from grease build up. I called Whirlpool Safety, they notified me that repair will not be covered due to the client not cleaning the unit as needed. The diagnostic visit is covered. SR# 7740560008 i tried calling client but no answer . No parts used ."

"Arrived on site to test unit for noise and not cooling properly. Found noise coming from compressor mount supports. Loosened bolts and adjusted supports by condenser, noise is no longer present. Recommend diffuser and control. Rescheduled for 1/10. ; ordrng 1 W11645127 (Diffuser)"