Service History 260

Near Austin, TX 78748
Kevin
Job Details: 01/15/2021
MICROWAVE WHIRLPOOL WMH53520CS7 Arrived on site and inspected microwave and found door close error and interior light does not turn on when door is opened. Both interlock switch assemblies would need to be replaced to correct issue.
Near Belton, TX 76513
Jonathan
Job Details: 01/15/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced user interface and deli drawer you are. Deli drawer you I would still not illuminate. I called Techline and spoke to Bruce SR# 7729650042. He advised that with the water damage done to the deli UI, we needed to replace the pantry door due to issues with corrosion in the wiring or shorts in electrical wiring. He also mentioned to replace the deli harness, and bring a power supply board and LED power supply board in case further parts are needed. He said any one of those components could be causing this issue. Ordering parts and office will need to contact extended warranty for authorization and contact customer for return visit if authorization is given due to psp items. Please schedule next visit for at least two hours due to having to disassemble the entire refrigerator to get to the deli harness.; ordrng 1 W10804160 (LED POWER SUPPLY BOARD ) and 1 W10815
Near Georgetown, TX 78626
Tommy
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for previously diagnosed parts. Upon arrival removed and replaced divider motor and ice maker. Put unit ice maker back into place and tested. Unit is now running and dispensing as designed job completed.
Near Austin, TX 78704
Matthew
Job Details: 01/15/2021
COOKTOP KITCHENAID KCGC506JSS00 Arrived on site to replace nameplate and correct knobs. After replacement customer had complaints about drawer opening due to panel. Upon inspection found panel was bowing at the center and causing the left and right edges to touch the drawer underneath. The panel will need to be replaced. Ordering panel and nameplate . Previous was a two man job. Office to reschedule ; ordrng 1 2MAN (2MAN) and 1 W10839793 (nameplate) and 1 W11444496 (PANEL )
Near Buda, TX 78610
Kevin
Job Details: 01/15/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found one support wheel is deteriorating, replaced support wheels, belt and tensioner pulley. Dryer is now operating normally, job complete"
Near Martindale, TX 78655
Andrew
Job Details: 01/15/2021
DRYER LG DLEX3570W "Arrived on site to test unit for not heating. Element, cutoff and thermal fuse all tested good. Checked resistance on element harness and blue wire failed. Inspected harness and found blue wire cut. Attached butt connection, tested unit, unit is now heating as designed.
Near Marble Falls, TX 78654
Cliff
Job Details: 01/15/2021
WARMING DRAWER FRIGIDAIRE FGWD3065PFA Arrived on site to replace rails for warming drawer. Replaced both rails and tested unit. Found all is functioning properly at this time.
Near Round Rock, TX 78664
Wesley
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for icemaker dispenser issue and found bin function catching and jamming. Ordering bin and returning with separator. Unit sometimes does not seal ice door. Both parts needed. ; ordrng 1 W11185686 (ice-contnr)
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/15/2021
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived on site to diagnose a dishwasher with an upper rack that will not move. Tested unit and found rack not set in rail properly. Reset rack to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 01/15/2021
FREEZER KENMORE 253.214011 "Arrived on site to inspect freezer temps. Upon further inspection, I found the upright freezer plugged in and turned on but not cooling. I tested temps and got 51 degrees. Pulled unit out and tested amp draw to the compressor and got 0amps. Removed the start device and found it had shorted. I am ordering the starter kit and capacitor and CNOTE-LSO OER CUSTOMER REQUEST. Unit left unplugged for safety.; ordrng 1 218909912 (capacitor) and 1 5304491584 (controller kit) and 1 CNOTE (LSO PER CUSTOMER REQUEST )"
Near Wimberley, TX 78676
Andrew
Job Details: 01/15/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to test unit for low water dispensing and no ice. Verified unit is receiving proper water pressure. Found filter head was not good also found valve was not opening. Replaced valve and filter head, tested unit, unit works good. No leaks detected at time of service. Unit was extremely hard to level found back left corner had no tile and wheel was sitting in hole preventing proper leveling. Put wood shims, leveled unit perfectly. Ran ice maker through diagnostic and ice maker ran full harvest no issues. Job complete."
Near Austin, TX 78748
Kevin
Job Details: 01/15/2021
WASHER MAYTAG MVW7232HW0 "Arrived on site and found customer is pressing power on, then delay start, then start, to begin wash cycles. Explained that only power on and start are needed to operate washer. Customer may also be pressing delay start before power on. Explained detergent usage and correct loading. Washer is operating as designed, no water leaks detected at time of service, job complete"
Near Bastrop, TX 78602
Andy
Job Details: 01/15/2021
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for microwave fan not working and shutting down after about one and a half minutes. Tested and inspected unit and found failed control and fan. Removed failed parts and replaced with new. Tested unit and unit is still not operating properly. Ordering needed parts. Office to schedule return trip.; ordrng 1 W10422269 (filter) and 1 W10836753 (transformr) and 1 W10892389 (cntrl-elec) and 1 W11175576 (panl-cntrl) and 1 W11441128 (FAN MOTOR ) and 1 W11493410 (MAGNETRON )
Near Bertram, TX 78605
Tommy
Job Details: 01/15/2021
REFRIGERATOR KITCHENAID KRFF507HWH00 Arrived onsite for ice maker leaking. Upon arrival found unit ice maker was seated incorrectly causing leaking and that unit ice door gasket and door were damaged causing air to melt ice in the bin. Ordering new ice door office to reschedule.; ordrng 1 W11268536 (Ice door)
Near Austin, TX 78758
Justin
Job Details: 01/15/2021
DISHWASHER WHIRLPOOL WDF330PAHW1 Arrived on site for a dishwasher with console bubbling up. Upon further inspection found console bubbling up not allowing you to press button on unit or run. Replaced console. Unit now working as designed. Call complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 01/15/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service
Near Georgetown, TX 78626
Lou
Job Details: 01/15/2021
RANGE KITCHENAID KFDC506JSS00 "Arrived on site to inspect range oven error code. Upon further inspection, I found the unit plugged in and the mode selector light flashing the F3E0 error code. I checked the main control and found the sensor connector fully plugged in. Tested the sensor and it’s within range. Pulled the unit out and removed the back panel and unit is showing 245V at the terminal block. Tested the sensor at the harness connection and it is within range. Unplugged unit and waited approximately 30 seconds and plugged back in. Attempted to test unit on Bake at 350 degrees and the modes selector light turned red, then after approximately 10 seconds, the unit shut off and began to show the error code again. I am ordering the main control and office to schedule return service due to part availability. I advised the customer that’s the the part is out of stock with no ETA. They are going to get with their distributor in the It left unplugged for safety. No gas leaks detected dur
Near Georgetown, TX 78626
Lou
Job Details: 01/15/2021
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site to inspect range panel damage. Upon further inspection, I found the control panel with a small dent on the left corner area (photos). I am ordering the control panel and office to schedule return service due to the availability of part. I advised the customer that the panel is out of stock with no ETA and that the office will contact them once it arrives to schedule return service. ; ordrng 1 W11180283 (panl-cntrl)"
Near Austin, TX 78738
Kevin
Job Details: 01/15/2021
DISHWASHER WHIRLPOOL GU2475XTVY2 "Arrived on site and sound ghost lights on control panel, ran dishwasher through a diagnostic cycle and all other components are operating normally. Disconnected power to dishwasher and replaced control panel and lighting has stopped. Dishwasher is now correct, no water leaks from connections at time of service, job complete"
Near Spicewood, TX 78669
Jacob
Job Details: 01/15/2021
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for unit getting to -20 degrees to -5 degrees. Called tech line. Said that unit will get to -15 degrees to help make ice faster and the frosting will occur when the unit gets colder on purpose.
Near Georgetown, TX 78626
Lou
Job Details: 01/15/2021
OVEN KITCHENAID KEBS107SSS04 "Arrived on site to install previously diagnosed and ordered part. Due to the bake element failing, I removed and replaced the element and tested. Unit is operating as designed.
Near Austin, TX 78704
Matthew
Job Details: 01/15/2021
WASHER WHIRLPOOL WFW3090JW0 "Arrived onsite for washer and not completing cycle. Upon inspection found unit needed control replacement. Replaced control, tested unit and is functioning properly. Job complete"
Near Austin, TX 78741
Luis
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for no ice. Ran diagnostics fan powered on,no errors on icemaker ran harvest test passed,ran fill test no water. Removed housing ohmed heater,diagnosed a defective fill tube heater,replaced heater assembly,reassembled unit ran fill test passed.
Near Austin, TX 78739
Luis
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for water leaking.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/15/2021
DISHWASHER KITCHENAID KDPE234GPS0 Arrived onsite to install previously diagnosed parts. As I accessed the drain a pump I found the ground wire at the junction hanging down and not connected. I connected the ground and made sure the unit was wired properly. I ran a diagnostics test and the unit drained as designed. All other functions passed. I vacuumed out then inspected the drain hose and found it was not needing to be replaced. I advised the customer to run a dishwasher cleaner through to help with the grime build up. No leaks were detected during time of service. Job complete.
Near San Marcos, TX 78666
Leonardo
Job Details: 01/15/2021
OVEN WHIRLPOOL KOSE500ESS04 Arrived on site to test unit for damaged inner linner. Found about a 2 inch chip on pain.
Near Wimberley, TX 78676
Andrew
Job Details: 01/15/2021
REFRIGERATOR MAYTAG MFI2665XEM7 Arrived on site to test unit for not producing ice. Customer was told by Maytag parts would be covered.
Near Austin, TX 78753
Matthew
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for refrigerator not cooling in both FC and RC. Upon inspection could not complete diagnostics. The control was unresponsive and only showing dashes. Will need to replace board to continue diagnostics. Bringing prescreened parts back. Unit Also has issues with freezer door. Will not open freely. Appears to be track issues. Will order potential replacement parts. ; ordrng 1 12002497 (gear ) and 2 W11265130 (slide)s and 1 WPW10284684 (bracket) and 1 WPW10284685 (bracket) and 1 WPW10330991 (bracket) and 1 WPW10330993 (bracket) and 1 WPW10503278 (refer elect cont brd)
Near Kyle, TX 78640
Kevin
Job Details: 01/15/2021
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site and inspected microwave and found connector to blower fan is loose, after resetting it observed blower fan holding a piece of copy paper against filter, took one picture. Also observed blower vent exit on home and airflow is normal, job complete"
Near Austin, TX 78731
David
Job Details: 01/15/2021
REFRIGERATOR KITCHENAID KFCS22EVMS4 "Arrived on site to diagnose refrigerator that is having increasing temps in RC and FC. Performed diagnosis. Found RC at 46, and FC at 16. Checked evaporator for frost pattern. Found only the top tube had any frost in it, and ice buildup along it, and ice on the cap tube. Unit showing signs of sealed system failure. Checked amp draw and found .55, which is a little low. Ordering sealed system, parts and AUTHO from AHS. Performed sealed system checklist and submitted. Office to reschedule. ; ordrng 1 AUTHO (AUTHO) and 1 W10233960 (compressor) and 1 W10913906 (coupler) and 1 W11256565 (evaporator) and 1 WPW10143759 (dryer)"
Near Salado, TX 76571
Tyler
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for refrigerator making a loud noise. Upon further inspection I found the condenser fan motor as well as compressor running fine but the evaporator fan motor inside the freezer was hitting a bunch of ice due to a defrost issue. I ended up clearing the ice out and replacing the evaporator fan motor with thermistor attached and retest and found unit is now functioning as designed call complete
Near Austin, TX 78717
David S
Job Details: 01/15/2021
WASHER WHIRLPOOL WTW7300DW0 Arrived on site to install previous diagnose parts. I gained access to the housing and replaced new. I replaced the slider and rotor new. I reassembled the unit and ran a calibration cycle and a diagnostics cycle. I found the unit working as designed. Job complete.No water leaks detected.
Near Round Rock, TX 78665
Kayman
Job Details: 01/15/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for refrigerator not making ice and leaking in the back of the RC wall. Upon inspection I found water collected at the front of the IM and dripping down at the back of the IM. I found the ice tray empty and dry. I ran a IM diagnostics and found a error code for a failed motor. I was able to fill the IM through diagnostics. I recommended replacing the Ice maker, adapter and main control for repair. Ordering adapter (W11126056 ) HV control (WPW10675033) facia heater (W11197489) returning with ice maker for repair. Requesting AUTHO for repair. ; ordrng 1 W11126056 (adapter) and 1 W11197489 (heater) and 1 WPW10675033 (cntrl-elec)"
Near Driftwood, TX 78619
Robert
Job Details: 01/15/2021
WASHER MAYTAG MVW7232HW0 Arrived on job for complaints of not powering on. Removed console and found the control has power and panel not working. ; ordrng 1 W11478526 (PLANNEL -UI)
Near Austin, TX 78727
Justin
Job Details: 01/15/2021
DISHWASHER KENMORE 665.13269K114 "Arrived on site for dishwasher not washing correctly. Upon arrival customer stated the soap pods were not dissolving during wash. I put unit into diagnostics mode and found stored error codes F6E6 for cold water incoming, F7E1 for no heat, and F8E1 for slow drain. During the test cycle I heard water come(was warm water) into unit but I did not hear the motor initiate the wash. I checked amp draw to heater and found correct amperage. I could also hear diverter relay click during cycle and at the end it drained fine. Issue began to seem like they may have had a power surge. But customer has been out of town. We cycled power at breaker and unit started working as designed. Customer was still concerned about soap not dissolving. I observed that they had a large cutting board blocking dispenser from opening all of the way and not allowing soap to come out. I explained this to the customer and ran another test cycle and could hear it getting caught on board.
Near Austin, TX 78750
Justin
Job Details: 01/15/2021
MICROWAVE KITCHENAID KMHS120ESS4 Arrived on site for a microwave throwing an F1E4 error code. I ran the unit and found proper voltage and could not recreate issue. I did put unit into ACU test mode and could not get it to respond properly. I found bad ACU in unit.. Installed new control and tested unit. Unit now working as designed. Call complete.
Near Lakeway, TX 78734
David
Job Details: 01/15/2021
WASHER MAYTAG MVWX655DW1 "Arrived on site to diagnose a washer that is making some noise and sometimes not spinning out. Found errors F8E5 hot and cold reversed, F0E5 off balance. Reversed inlet hoses to resolve. Removed washplate after I ran the unit in spin and saw some wobble. Could feel the basket is a bit loose at the hub where it meets gearcase shaft. Ordering hub. ; ordrng 1 W10528947 (drive hub kit)"
Near Driftwood, TX 78619
Robert
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on job to replace previously diagnosed part. After replacement test operation. All lights working properly. No leaks detected at time of service
Near Liberty Hill, TX 78642
Tommy
Job Details: 01/15/2021
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for range miswired. Upon arrival found unit was wired correctly and unit control was not reading correctly replaced control and tested unit. Unit is operating as designed. Jon completed.
Near Taylor, TX 76574
Jimmy J.
Job Details: 01/15/2021
WASHER MAYTAG MVW7232HW0 "Arrived on site for NO POWER--APPEARS DEAD, NO LIGHTS ON THE CONTROL PANEL--TRIED RESETTING AND NOTHING HELPS. Placed in diagnostics and got F7E4. No other error codes found. Found shifter connector loose. Connected shifter connector and lowered front left leg to ensure washer was properly balanced. No leaks detected. Job completed."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for the top ice maker is not working. ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY. Placed in diagnostics and and ran test 56. E2 came up showing ice maker motor lost position. Removed ice maker and installed new ice maker. No leaks detected. Job completed.
Near Dripping Springs, TX 78620
Robert
Job Details: 01/15/2021
WASHER WHIRLPOOL WFW6620HC0 Arrived on job to replace previously diagnosed parts. Found the parts ordered wrong according to notes called tech line and confirmed the wrong part ordered. ; ordrng 1 W11318751 (harns-wire)
Near Manor, TX 78653
Scott
Job Details: 01/15/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for replacement sensor and and blower motor . Found dampener binding up.ordering dampener . Call to set return; ordrng 1 W10843943 (DAMPENER )
Near New Braunfels, TX 78130
Noah D
Job Details: 01/15/2021
WASHER MAYTAG MVWB965HC0 "Arrived on site to inspect washer for issues with dispenser, upon inspection found the dispenser holding water, replaced water dispenser and tested. No problems found. Complete"
Near Leander, TX 78641
David S
Job Details: 01/15/2021
WASHER WHIRLPOOL WTW5005KW0 Arrived on site for washer not spinning out wet clothes. I inspected the unit and work area. I found fault codes f8e5 hot cold reversed. I tested the water valves and found them not reversed. I replaced the main control. I ran a calibration cycle. I than ran a diagnostics cycle. And found the unit working as designed. I spoke to the customer about soap usage with the unit. Job complete. No water leaks detected.
Near Cedar Park, TX 78613
David S
Job Details: 01/15/2021
MICROWAVE JENN-AIR JMW2430IL03 Arrived on site for oven display not working. I inspected the unit and work area. I removed the wall oven from the cabinet. I tested voltage and found good voltage on L1 and L2. I tested voltage to the console and found 14vdc. I am ordering the console to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 W11449292 (CONSOLES )
Near Smithville, TX 78957
Andy
Job Details: 01/15/2021
REFRIGERATOR GE ZISS480NRHSS Arrived on site for refrigerator RC not cooling properly but FC is cooling. Tested and inspected unit and found damper assembly not opening.
Near Austin, TX 78744
Luis
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site for no lights diagnosed a defective led replaced defective led powered unit on all leds working as designed.
Near Leander, TX 78641
David S
Job Details: 01/15/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for oven door not closing. I inspected the unit and work area. I found the door hinges not seated properly. I removed the door from the oven and reinstalled it. I tested the door and it is now closing all the way. Job complete.
Near Kyle, TX 78640
Leonardo
Job Details: 01/15/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to test unit for console not working correctly. Test unit and found shorted keypad. Ordering new console office to reschedule. ; ordrng 1 W11297709 (CONSOLE )
Near Round Rock, TX 78681
David S
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRX986SIHV Arrived on site for fridge mullion getting stuck. I inspected the unit and work area. I found the unit out of level. I leveled the unit. I inspected the mullion and found it was not retracting all the way. I replaced the mullion. I tested the unit and found it working as designed. Job complete.
Near Austin, TX 78737
Robert
Job Details: 01/15/2021
WASHER KENMORE 110.248723 Arrived on job for complaints of not spinning properly and noise. ; ordrng 1 280184 (support)
Near Cedar Park, TX 78613
David S
Job Details: 01/15/2021
DRYER WHIRLPOOL WED8500BW0 Arrived on site for dry not coming on. I spoke to the customer and they stated the dryer worked in their parents home but when they got it to their house it wouldn’t work. I checked voltage from the wall and found L1 had 42 volts and L2 had 120 volts. I showed the customer and recommended they have an electrician come out and inspect the outlet and breaker.
Near Austin, TX 78748
Jacob
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ05 Arrived onsite to replace part. Replaced bin. No issues at this time. Job complete
Near Spicewood, TX 78669
Jacob
Job Details: 01/15/2021
REFRIGERATOR KITCHENAID KFCS22EVMS4 Arrived onsite to replace parts ordered previously. Replaced all parts. Let customer know to unthaw the unit for 24hrs do get rid of the water that’s freezing over in the freezer. No issues at this time. Job complete
Near Austin, TX 78741
Leonardo
Job Details: 01/15/2021
DISHWASHER GE GDT530PSD4SS Arrived on site to test unit for not washing correctly. Test unit and found lower spray arm broken not allowing water to spray water. Ordering new lower spray arm ; ordrng 1 WD22X26621 (LOWER SPRAY ARM )
Near Austin, TX 78729
Justin
Job Details: 01/15/2021
WASHER WHIRLPOOL WTW8500DC0 Arrived on site for washing machine throwing F5 on UI and continuously blinking. Upon further inspection I found the lock also continuously locking and unlocking. I found correct voltage at outlet and on control. Found bad control and UI again.Will need to return to install both parts ; ordrng 1 W10812418 (CONTROL) and 1 W10838672 (CONSOLE)
Near Bastrop, TX 78602
Scott
Job Details: 01/15/2021
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived on site ,replaced compressor ,drier and coupler . Evap is getting good frost pattern . All checked normal. Job complete"
Near Austin, TX 78744
Matthew
Job Details: 01/15/2021
DRYER WHIRLPOOL WGD4950HW0 Arrived onsite for dryer not drying properly. Upon inspection found components tested good. Used digital reader for ventilation and recorded poor ventilation. Instructed customer to seek duct cleaning service to resolve the issue
Near Marble Falls, TX 78654
Cliff
Job Details: 01/15/2021
REFRIGERATOR JENN-AIR JFC2290REP Arrived on site to diagnose a refrigerator that is making abnormal noise. Found compressor had loose mounting causing rattling with vibration. Remounted compressor properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Lakeway, TX 78734
David
Job Details: 01/15/2021
OVEN KITCHENAID KSEB900ESS2 "Arrived on site to diagnose range throwing F2E1 stuck key error. Went in and power cycled unit and retested. After power cycle I was able to get into the interface and all buttons are working. Called landlord and let them know, the permanent fix is to replace the console with the Ui and touch pad. If error repeats the landlord may have us order part.
Near Austin, TX 78717
David S
Job Details: 01/15/2021
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site for washer being out of balance. I spoke to the customer about the issue. She showed pictures of her clothes in the tube on one side of it which will cause it to be out of balance. I spoke to the customer about the size of her load. She showed me the load she was trying to wash. It included a garment bag. I old the customer having a garment bag like that in this type of washer will pull all the weight to one side and cause an off balance load. I instructed the customer to run a cycle with out the garment bag. I inspected the unit, I found fault code F2e1 stuck UI key in diagnostics. I ran a diagnostics cycle and found the unit working as designed. I ran a DLMS calibration. I inspected underneath the unit and found everything in good condition.
Near Liberty Hill, TX 78642
Tommy
Job Details: 01/15/2021
OVEN WHIRLPOOL WOS72EC0HS00 Arrived onsite for unit clock not keeping time. Upon arrival found unit had error code F6E0. Found unit control and UI not communicating . ; ordrng 1 W11428583 (UI)
Near Belton, TX 76513
Jonathan
Job Details: 01/15/2021
WASHER WHIRLPOOL MVWC465HW Arrived on site for a washing machine that would not power on. Inspected unit and work area. Customer had the unit unplugged and upon plugging it in the unit went into a drain. There was no water in the unit and I canceled out the cycle. Open the lid and ran a normal cycle on the unit ran as designed. Customer wanted to make sure that there was no other issues with the unit so I placed unit in service diagnostics. Found an F0 E5 (off balance load) error code. Ran the unit through an auto test in the unit ran as designed. Customer ran a load of clothes in the unit the unit filled agitated and we placed the unit in a drain and spin. The unit ran as designed. Went over user care guide and unit is working as designed. Call complete.
Near Austin, TX 78729
Justin
Job Details: 01/15/2021
RANGE SAMSUNG FX710BGS/XAA "Arrived on site for gas range that was not getting to temp. I put unit to 350°F and it was not heating up after several minutes. I gained access to burner and ignitor and found the flames were flickering in and out for several minutes and would get to a very small flame a few minutes into pre heat. I gained access to gas orifice and found it clear. I then checked amperage at ignitor and found it at 2.7 amps. Found bad ignitor and possibly bad valve. I let customer know we definitely need to change the ignitor, but may still need to replace valve,
Near Jarrell, TX 76537
Tyler
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for refrigerator tripping the breaker every few days according to customer. Upon arrival I checked amp draw to the compressor and found that it was around .78 A and when I ran a Forest defrost mode the amp draw to the heater was only 3.18 A and both readings were within safe range is not causing the fridge trip the way it was upon arrival and try and get in a diagnostic so I had numerous issues trying to get the fridge to go to diagnostic so I replace the main control and was then able to immediately get the fridge and the diagnostics and run the force defrost another test needed at this time I found the customer to run the fridge on another dedicated outlet using a extension cord if possible and if the issue does come back then we know that there is another issue with the fridge but if not then it is a breaker or electrical issue within the house that’s causing it. Call complete
Near Burnet, TX 78611
Tommy
Job Details: 01/15/2021
WASHER WHIRLPOOL MVW7230HW0 Arrived onsite for washer making rattling noise. Upon arrival found unit would not repeat error. Checked unit for error codes found none. Inspected gear case found gear case was good. Upon removing wash plate found small piece of plastic likely contributing to rattling sound. Tested unit in diagnostics. Found unit operating as designed. Jon completed.
Near Georgetown, TX 78628
Lou
Job Details: 01/15/2021
DRYER SAMSUNG DV448AEW/XAA "Arrived on site to inspect dryer drum not turning when unit is on. Upon further inspection, I removed the top panel and found the drive belt missing. I disassembled the unit and found the belt lying at the bottom of the unit. Also found the tension pulley roller barely moved which is why the belt broke due to the friction between the pulley and belt. I removed and replaced the tension pulley and replaced the belt. Cleaned the lint from the unit and reassembled. Tested and the unit is operating as designed. No lint observed at the end of service, job completed."
Near Temple, TX 76502
Jonathan
Job Details: 01/15/2021
RANGE GE JB640SR5SS Arrived on site for arrange that won’t ignite the right front burner. Inspected unit and work area. Lifted up glass top and found one of the connectors blown off of the right front burner and the pin it connects to completely gone. Replaced right front burner and fixed connector. Tested unit and the unit is now working as designed. Call complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 01/15/2021
VENTHOOD KITCHENAID KVWC958JSS1 Arrived on job for complaints nameplate off center. Confirmed the nameplate is to the left of center took pictures.
Near New Braunfels, TX 78130
Noah D
Job Details: 01/15/2021
MICROWAVE WHIRLPOOL WMH31017HB4 "Arrived on site to inspect microwave for not heating, upon inspection found the microwave making loud noises and not working, replaced mag, cap and diode, all functions and heat returned. Complete"
Near Jarrell, TX 76537
James
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site and customer has video of failure. Found that when unit quits cooling that all lights are off inside including deli drawer control and switching valve for sealed system is constantly moving.
Near Austin, TX 78739
Leonardo
Job Details: 01/15/2021
DISHWASHER WHIRLPOOL DU1055XTSS3 Arrived on site to test unit for heating element not coming on. Test unit and found opened heating element. Replaced element test unit and heater coming on job complete no leaks present at this time
Near Austin, TX 78732
David
Job Details: 01/15/2021
MICROWAVE WHIRLPOOL GT4185SKB2 "Arrived on site to follow up on installing parts to replace high voltage system in microwave. On further inspection I found massive sparking and char point in the cavity of the microwave, across from wave guide. Checked mag by removing wave guide cover and saw end of mag is white and damaged. Unit has wave guide damage and is sparking,
Near West Lake Hills, TX 78746
Matthew
Job Details: 01/15/2021
WASHER WHIRLPOOL WFW6620HW0 "Arrived onsite for washer not powering on. Upon arrival found unit working. Ran diagnostics and all passed. Did have stored error code for off balance and over suds. Customer explained this is the third time that the unit experienced some sort of power failure, however the the began working again. If symptoms persist recommend inspecting/ replacing RFI filter, Power cord, main control, and IU. Would also need AUTHO for two man. Unit is stacked side by side with another stacked unit.
Near Canyon Lake, TX 78133
Richard
Job Details: 01/15/2021
WASHER MAYTAG MVWC565FW1 Arrived onsite for the washer not working. Installed new control board and calibrated washer and washer tested good. Complete
Near Pflugerville, TX 78660
Kayman
Job Details: 01/15/2021
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for dryer with door not closing. Upon inspection I found someone had switched the position of the door to open favoring the room. They must have not put the door back together because I disassembled and re assembled the door and it closed as designed.
Near Canyon Lake, TX 78133
Richard
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRT318FMDB02 Arrived onsite for the refrigerator not cooling. Installed new compressor and dryer and added Freon. Compressor kicked on and is working . Pressures are good and holding. Refrigerator started to cool complete
Near Austin, TX 78731
Luis
Job Details: 01/15/2021
REFRIGERATOR KITCHENAID KBSN602ESS01 "Arrived on site for cooling complaint. Found some frost on evaporator cover,ran diagnostics thermistors passed,ran powered on to each speed correctly,bimetal reading closed,heater powered on. Removed cover found top section of evaporator not fully defrosted diagnosed unit not running through a complete and full defrost causing ice to block air flow no ice build up on return or air flow vents. Changed defrost setting to basic."
Near The Hills, TX 78738
Robert
Job Details: 01/15/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.
Near Bastrop, TX 78602
Andy
Job Details: 01/15/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range damaged panel. Inspected unit and found damaged control panel. Went to remove and replace with new and found new panel damaged. Ordering needed part. Office to schedule return trip. Please inspect new part before sending tech to install. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PLEASE INSPECT ) and 2 W11097777 (panl-cntrl)s
Near Austin, TX 78744
Matthew
Job Details: 01/15/2021
MICROWAVE WHIRLPOOL WMH31017HS "Arrived onsite to replace damaged microwave door. Took pic of damage. Replaced door, tested unit and unit is functioning properly. Job complete."
Near Bastrop, TX 78602
Andy
Job Details: 01/15/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range damaged panel. Inspected unit and found damaged control panel. Went to remove and replace with new and found new panel damaged. Ordering needed part. Office to schedule return trip. Please inspect new part before sending tech to install. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PLEASE INSPECT ) and 2 W11097777 (panl-cntrl)s
Near Georgetown, TX 78628
James
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site and tested operation. Found freezer at 22 degrees and fresh food at 40 degrees. Verified operation of all fans and tested sealed system. Found compressor extremely hot and running at max speed. Found partial frost pattern of freezer evaporator and fresh food evaporator. Unit will need new compressor and dye drier to repair. Office to schedule return services due to part availability ; ordrng 1 8201675 (compressor) and 1 CNOTE (2 HR SS REPAIR) and 1 TJ90SF8404 (STUB) and 1 WPW10143759 (dryer)
Near Kyle, TX 78640
Leonardo
Job Details: 01/15/2021
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site to test unit for not power. Test unit and found no voltage going to unit. Checked breaker and junction box all test good. Plugged unit in to different outlet and unit working as designed. Advised customer to call electrician job complete
Near Round Rock, TX 78664
Kayman
Job Details: 01/15/2021
MICROWAVE WHIRLPOOL WMH32519HB4 Arrived onsite for microwave no power. Upon inspection I found excessive amounts of grease build up on the exterior and interior of the unit. I accessed and tested the fuse on the filter board and it showed open or faulty. I replaced the fuse and powered the unit on. The unit restored power but when I shut the door it blew the fuse again. The unit will need the interlocks for repair. Ordering Upper interlock (W11433682) lower interlock (W11433683) . ; ordrng 1 W11433682 (INTERLOCK ) and 1 W11433683 (INTERLOCK )
Near Killeen, TX 76549
Al
Job Details: 01/15/2021
WASHER WHIRLPOOL WFW6620HC0 Arrived to inspect washer PF error on display when customer attempts the wash cycle.Called SW who advised to check incoming voltage.Replaced the RFI filter and unit still gave PF failure code.When power was selected the unit door locked and 16 minutes displayed and wouldn’t allow me to select any options.Ordering the ACU W11322905 and will return with previously ordered parts.Office to reschedule the customer for return service due to parts availability.Needs more work ; ordrng 1 W11322905 (cntrl-elec)
Near Round Rock, TX 78665
Kayman
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived onsite for refrigerator ice maker jammed. Upon inspection I found the inlet for the ice maker had a block of ice formed causing the water to spray out and freeze. I removed the ice maker and cleared out all the extra ice that had formed. I reinstalled the ice maker and it filled as designed. I found the right RC gasket was badly torn and he magnet Was separating. I am ordering a Gasket (W10830277). ; ordrng 1 W10830277 (gasket-fip)
Near Temple, TX 76501
Jonathan
Job Details: 01/15/2021
DRYER MAYTAG MEDB765FW0 Arrived on site for a dryer that stopping midcycle and it’s not dry and close. Inspected unit and work area. Customer states that during a normal cycle the clothes will still end up wet and intermittently the control panel will turn itself back on into another dry cycle. Tested the unit several times and could not replicate the issue. The customer did advise that it does not happen on every cycle and that it can go for five cycles before it pops back up again and does the same thing. I called Techline and spoke to Bruce SR# 7729754277. He advised that the issue would either be with the control or the control panel. Ordering user interface and office will need to contact customer about return date.; ordrng 1 W11089306 (overlay)
Near Jarrell, TX 76537
James
Job Details: 01/15/2021
RANGE WHIRLPOOL WFC150M0JB0 Arrived on site and tested operation. Preheated oven to 350 and found average temperature of 354. Unit tests good. Job complete
Near Temple, TX 76502
Tyler
Job Details: 01/15/2021
REFRIGERATOR WHIRLPOOL WRT318FZDW06 Arrived on site for refrigerator not cooling in freezer and ffc freezing everything. Upon arrival I disassembled the freezer and inspected the evaporator coil and found that the majority of the coil was absolutely bone dry and my fingers are not stick but they were too weird ice formations on either side of the coil. I didn’t inspect the back of the unit near the compressor air and I found that right at the dryer where are the capillary connects into it the lock ring connection is coming loose and causing a leak we will need to return with a new UV. Office to reschedule once availability of parts is known; ordrng 1 UNKNOWN (NEED LOKRING KIT!) and 1 W10913906 (coupler) and 1 W11407409 (EVAPORATOR ) and 1 W11480426 (COMPRESSOR) and 2 WPW1014375 (UV DRIER)s
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/15/2021
REFRIGERATOR KITCHENAID KRMS706ESS
Near Belton, TX 76513
Jonathan
Job Details: 01/15/2021
DISHWASHER WHIRLPOOL KUDC10IXWH7
Near Georgetown, TX 78626
Lou
Job Details: 01/15/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave sparking and not heating. Upon further inspection, I found where the customer had used the metal rack and it began to arc due to not using it correctly. The back and front right supports were burnt from the arcing and there were small arc spots on the cabinet. Also found that the upper interlock cam was not set properly and the door was not able to remain closed while in use. I reset the cam and tested the unit and it is operating as designed with no arcing. I advised the maintenance personnel of my findings and they advised that they Willis notify the office if they decided to have the supports replaced. Job completed. I advised the tenant of use & care of the unit and to only use the metal rack when heating up 2 full meals; 1 on the rack and 1 on the turntable. Otherwise, leave the rack out of the unit."
Near Wimberley, TX 78676
Andrew
Job Details: 01/15/2021
DISHWASHER GE GDT545PSJ0SS "Arrived on site to replace console from previous diagnosis. Replaced console, tested unit, unit works good. Job complete."
Near Wimberley, TX 78676
Andrew
Job Details: 01/15/2021
DISHWASHER GE GDT545PSJ0SS "Arrived on site to replace console from previous diagnosis. Replaced console, tested unit, unit works good. Job complete."
Near Round Rock, TX 78664
Andrew
Job Details: 01/14/2021
NISSAN NISSAN n/a
Near Round Rock, TX 78664
Tyler
Job Details: 01/14/2021
UNKNOWN UNKNOWN NAGJFDHJ/
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/14/2021
DRYER AMANA NED4655EW1 Arrived on site to install previously diagnosed parts. Removed terminal block and screws. Installed new terminal block and screw kit. Job completed.
Near Round Rock, TX 78681
Tommy
Job Details: 01/14/2021
DRYER MAYTAG IED4300SQ0 Arrived onsite for dryer not starting. Upon arrival found unit had proper voltage and polarity at block and outlet. Removed back panel and found unit thermal fuse is open. Unit will need new fuse ordering fuse. ; ordrng 1 WP3392519 (Thermal fuse)