Local Reviews

Appliance Express Rated 4.8 out of 5 stars based on 7545 customer reviews

Lou S.

Lou S.

arrived on site to inspect range cooktop burners not working. Upon further inspection, I found that the back left burner was not igniting correctly as the spark would only spark in one place and not jump around as designed. Also, I found that the right front Ignitor is doing the same thing. I removed and replaced the back left burner head and tested and it operated as designed. I am ordering a burner head for the right front amid scheduled return service for 08/24/28. Customer advised that she might have something scheduled already, but will contact the office if she needs to reschedule. No gas leaks detected during service.

Near Volente Lane, Leander, TX 78641
Diego G.

Diego G.

Arrived on site. Replaced to feed and spinner. Cycled dishwasher, all functions tested OK. No leaks present. Job complete

Near Martin Luther King Dr, San Marcos, TX 78666
Diego G.

Diego G.

Arrived on site. Replaced to feed and spinner. Cycled dishwasher, all functions tested OK. No leaks present. Job complete

Near Martin Luther King Dr, San Marcos, TX 78666
Diego G.

Diego G.

Arrived on site. Replaced to feed and spinner. Cycled dishwasher, all functions tested OK. No leaks present. Job complete

Near Martin Luther King Dr, San Marcos, TX 78666
Arthur B.

Arthur B.

JB755EJ1ES (Freestanding Range) - Arrived onsite for customer complaint of freestanding range getting error code F20 error. Tested broil function and found error code with happen as soon unit attempts to turn on. Found relay not clicking closing to activate broil feature. Unit will need new control and broil element. Advised customer that control is not available. N.E.W will be in contact with customer regarding further steps.

Near Eagle Mountain Dr, Waco, TX 76712
Dona W.

Dona W.

Arrived on site for no functionality, customer stated they went to use unit and microwave made a large pop and unit went dead. Found circuit boards with charring on transformer, main controls and ribbon cable to user interface. User interface with ribbon cable is showing nla from marcone, and servall. Not able to check other functions at this time without proper voltage from control. Will need to replace transformer, controls and user interface before able to verify functionality of other components. Will need authorization as well. Left breaker in off state due to electrical failure.

Near Lariat Dr, Georgetown, TX 78633
Thomas L.

Thomas L.

Arrived on site for not dispensing ice through the door. Replaced worn shaft. The other parts were not needed. All water connections were dry.

Near Oaks Pl, Lago Vista, TX 78645
Lou S.

Lou S.

arrived on site to inspect washer leaking from underneath and at the water valve. Upon further inspection, I found that the water valve was the main cause for the leaking water. I advised the customer of my findings then removed and replaced the water valve and tested the unit. Unit operated as designed. No water leaks after repair completed. Job completed.

Near Rutherford Dr, Leander, TX 78641
Nathaniel B.

Nathaniel B.

Model WRF535SWHZ00, Arrived on call for unit is cooling but not cold enough, found that fresh food is at room temp but freezer is at o degrees, found all sensors passed and then when checked damper operation found that it would not open but when it said open checked ac volts from red to yellow red at damper and got 119 ac volts but damper not opening, replaced damper and checked operation and know damper is opening and closing as it should, call complete, no water leaks at time of call, call complete

Near Shark Loop, Round Rock, TX 78664
Nathaniel B.

Nathaniel B.

Model WRF535SWHZ00, Arrived on call for unit is cooling but not cold enough, found that fresh food is at room temp but freezer is at o degrees, found all sensors passed and then when checked damper operation found that it would not open but when it said open checked ac volts from red to yellow red at damper and got 119 ac volts but damper not opening, replaced damper and checked operation and know damper is opening and closing as it should, call complete, no water leaks at time of call, call complete

Near Shark Loop, Round Rock, TX 78664
Dona W.

Dona W.

Arrived on site for bake element started on fire, found left side of bake element started to burn apart. Replaced bake element and verified operations. Temperatures check good. Charged $117.21 for element and labor WO120-$179.99 tax $24.52. Total of 321.72.

Near Hollyberry Ln, Georgetown, TX 78633
Arthur B.

Arthur B.

MDBH968AWB3 (Dishwasher) - Arrived onsite to install control panel to dishwasher from tech’s prior diagnosis. Removed faulty control panel and installed new replacement. Tested unit. All lights works as intended. Unit fills,washes,drain and heats as intended. Control was not needed. All water connections were dry at time of service.

Near Woodland W Dr, Woodway, TX 76712
Nathaniel B.

Nathaniel B.

Model WRF993FIFM00, Arrived on call for unit not cooling and ice maker not making ice, called whirlpool tech line and talked to mark , file number 7722726814, test 128 control is version 700 which is the updated control and was instructed to install updated cover and was given instruction to place evap sensor on copper above the weld on suction line, installed parts and instructed customer to allow for 24-48 hours for proper cooling, no water leaks after repair, call complete.

Near Chayton Cir, Pflugerville, TX 78660
Nathaniel B.

Nathaniel B.

Model WRF993FIFM00, Arrived on call for unit not cooling and ice maker not making ice, called whirlpool tech line and talked to mark , file number 7722726814, test 128 control is version 700 which is the updated control and was instructed to install updated cover and was given instruction to place evap sensor on copper above the weld on suction line, installed parts and instructed customer to allow for 24-48 hours for proper cooling, no water leaks after repair, call complete.

Near Chayton Cir, Pflugerville, TX 78660
Robert J.

Robert J.

WGD75HEFW0 Arrived on job for complaints of it starting found loose connection at Control. Reconnect power supply and test operation normal. Job complete no gas leaks detected

Near Gloucester Ln, Austin, TX 78723
Robert J.

Robert J.

WDF520PADM7 Arrived on job for complaints of not running. Found loose connection at junction box. After correcting wire issue. Test washer operation normal. Job complete

Near Clary Way, Austin, TX 78723
Thomas L.

Thomas L.

Arrived on site for no cool in freezer. Found that the controls were not switching the three-way refrigerant valve And that the left track of the upper drawer was binding. Replaced all parts. All water connections were dried.

Near Deckhouse Dr, Lago Vista, TX 78645
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered parts. I disconnected the power from the unit, removed the water valve and drain pump hose then removed the unit from its place under the cabinet. I transferred all components from the old tub to the new tub and installed new tracks. Once done transferring all components, I re-installed the new tub with components under the cabinet re-installed the water valve and drain hose and then reconnected the power connections. I placed the unit in diagnostics and tested and the unit operated as designed. No water leaks observed during service, job completed.

Near Holiday Creek Ln, Georgetown, TX 78633
Arthur B.

Arthur B.

CWE4800ACB (Wall Oven) - Arrived onsite for customer complaint of wall oven bake feature is not coming on. Tested unit and found baker relay not closing to turn on element. Unit will need new control to complete repair. Found control is no longer available. Advised customer will be in touch by AHS for options. No other issues found.

Near Lake Shore Dr, Waco, TX 76710
Arthur B.

Arthur B.

RTW4340SQ0 (Top Load Washer) - Arrived onsite to install new lid switch to top load washer from prior tech’s diagnosis. Removed console and removed faulty door switch. Installed new replacement and tested unit. Unit now fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.

Near Comal St, Waco, TX 76708
Brandon C.

Brandon C.

Arrived on site for no ice production in ice machine, found grid cutter was broken. I replaced grid cutter, unit tested good. Water lines were dry at time of service

Near Bisset Ct, Austin, TX 78738
Thomas L.

Thomas L.

Arrived on site as unit runs for a few seconds and then stops. Found improper voltages to outlets. Customer to correct. New unit no lent.

Near Venture Blvd S, Point Venture, TX 78645
Nathaniel B.

Nathaniel B.

Model WDF530PAYW7, Arrived on call for middle sprayer part has came off and water is not going through it, checked for error codes and got 10-1 which is dispenser electrical problem found 115 ac volts to dispenser but dispenser door will not open , 5-2 which is door stuck closed which found no door switch issue then found manifold for top rack is warped and keeps allowing rubber bushing for manifold to fall off and also wheel for top front left rack is broken, manifold 61.47, wheel 14.46, dispenser 116.52, svc/labor dw295 199.99 which = 392.44 plus tax 32.38 which = 424.82, customer approved repair, collected service fee today of 99.99 plus tax which =108.24 no water leaks at time of call, call complete. Will collect remaining balance on returnAlso instructed customer on soap and rinse aid use and cleanings of dishwasher and to run hot water at sink before starting dishwasher.

Near Hyridge St, Round Rock, TX 78664
Nathaniel B.

Nathaniel B.

Model WDF530PAYW7, Arrived on call for middle sprayer part has came off and water is not going through it, checked for error codes and got 10-1 which is dispenser electrical problem found 115 ac volts to dispenser but dispenser door will not open , 5-2 which is door stuck closed which found no door switch issue then found manifold for top rack is warped and keeps allowing rubber bushing for manifold to fall off and also wheel for top front left rack is broken, manifold 61.47, wheel 14.46, dispenser 116.52, svc/labor dw295 199.99 which = 392.44 plus tax 32.38 which = 424.82, customer approved repair, collected service fee today of 99.99 plus tax which =108.24 no water leaks at time of call, call complete. Will collect remaining balance on returnAlso instructed customer on soap and rinse aid use and cleanings of dishwasher and to run hot water at sink before starting dishwasher.

Near Hyridge St, Round Rock, TX 78664
Dona W.

Dona W.

Arrived on site to replace upper slides, would need to pull unit out of wall, customer states that unit has now been working since GC adjusted the slides. Customer does not want unit pulled out of the wall again. Customer is satisfied with the way unit is running now. Unit is heating and running correctly. All water connections dry.

Near Fairway Ridge Rd, Georgetown, TX 78633
Dona W.

Dona W.

Arrived on site to replace upper slides, would need to pull unit out of wall, customer states that unit has now been working since GC adjusted the slides. Customer does not want unit pulled out of the wall again. Customer is satisfied with the way unit is running now. All water connections dry.

Near Fairway Ridge Rd, Georgetown, TX 78633
Arthur B.

Arthur B.

MVWX700XL2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not spinning clothes out. Ran diagnostics and got error codes F7E7(Could Not Reach Target RPM),F7E1 (Basket Speed Fault). Tilted unit up to inspect actuator and capacitor and motor. All harnesses check ok. Tested manual spin and found motor would cut in and out. Removed control and installed updated new replacement. Reassembled. Calibrated unit. Unit completed successfully. Tested unit. Unit now fills,agitates,drain and spins with no issues. All water connections were dry at time of service.

Near S 9th St, Waco, TX 76706
Kevin B.

Kevin B.

Arrived on site and replaced drain tube diagnosed on previous visit, after replacement removed ice from freezer and insured evaporator drain is clear. No water leaks from connections at time of service, job complete.

Near E Hwy 290, Austin, TX 78749
Dona W.

Dona W.

Arrived on site to replace washplate that was worn down. Replaced washplate, filled unit and let cycle to verify all operations check good. No errors, unit fills, agitates, drains and spins correctly. All water connections dry. Charged 293.78 full amount for repair to card. Labor tl350-169.99 and part 101.40 tax 22.39.

Near Independence Dr, Georgetown, TX 78633
Scott  M.

Scott M.

Leaking front load washer

Near Farm to Market 685, Pflugerville, TX 78660
Thomas L.

Thomas L.

Arrived on site for Noisey, intermittent operation as well as the unit falls out of cabinet. Unit is secured to a price of wood at the bottom right side of cabinet. That wood is split and no longer is holding unit securely in the cabinet. Today both drawers are working properly with no water leaks. With unit loose, it is possible that at times it allows water to spill and wer flood sensor. Customer will need to secure unit and then see how unit operates .

Near Northlake Hills Dr, Jonestown, TX 78645
Arthur B.

Arthur B.

ASI2575FRS00 (SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator not cooling properly. Found defrost timer LED indicator light would not reset. Removed and replaced defrost timer and installed new replacement. Reassembled. Unit came on and began cooling immediately. No other issues found. All water connections were dry at time of service.

Near Lasker Ave, Waco, TX 76707
Dona W.

Dona W.

Arrived on site for frost build up on back right wall of freezer, found right hand lower side of cavity in freezer,with gap with no sealant allowing for airflow. Resealed unit and checked seals all operations check good, all water connections dry. Temps check good in fridge and freezer.

Near Co Rd 251, Georgetown, TX 78633
Thomas L.

Thomas L.

Arrived on site for the unit freezing food in the entire fresh food section. With unit at lowest setting temps are correct. Any other setting, everything gets rock solid frozen. Please continue with ordering user interface and main control.

Near Thompson St, Cedar Park, TX 78613
Wesley P.

Wesley P.

WED4815EW1 Arrived on site and found unit with load grinding. Partially disassembled to inspect. Tested unit after disassembly and grinding ceased. Assembled and tested. All checks good. Unit now operating as designed. No parts needed.

Near Calavar Dr, Austin, TX 78726
Nathaniel B.

Nathaniel B.

Model ASD2522WRW06, Arrived on call for unit not cooling, found icemaker is making ice and unit is cooling, found both controls set to coldest setting and freezer is at 5 degrees and fresh food is at 40 degrees on product, found damper is a solid block of ice preventing good air flow to the fresh food section, found were inside liner meets outer cabinet on both sections will need to be sealed with white silicone and will need to order damper and thermostat saw no defrost issue on back evap cover of freezer, will order sealant and damper and t-stat, will reschedule for 8/18/18, no water leaks at time of call.

Near Whirlwind Trail, Round Rock, TX 78664
Nathaniel B.

Nathaniel B.

Model ASD2522WRW06, Arrived on call for unit not cooling, found icemaker is making ice and unit is cooling, found both controls set to coldest setting and freezer is at 5 degrees and fresh food is at 40 degrees on product, found damper is a solid block of ice preventing good air flow to the fresh food section, found were inside liner meets outer cabinet on both sections will need to be sealed with white silicone and will need to order damper and thermostat saw no defrost issue on back evap cover of freezer, will order sealant and damper and t-stat, will reschedule for 8/18/18, no water leaks at time of call.

Near Whirlwind Trail, Round Rock, TX 78664
Arthur B.

Arthur B.

WTW6800WB1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not agitating. Removed washplate to attempt to removed inner basket. Found inner basket seized to shaft. Unit will need new outer tub and inner basket to complete repair. AHS must approve parts before R/S. OF to R/S. All water connections were dry at time of service.

Near S 2nd St, Waco, TX 76706
Thomas L.

Thomas L.

Arrived on site for unit overfilling with ice condition. Tested bin thermistor. Thermistor is out of its normal resistance range. Replaced thermistor. All operations tested correctly in diagnostics. All water connections are dry.

Near Legend Trail, Leander, TX 78641
Lou S.

Lou S.

arrived on site to inspect oven element broken. Upon further inspection, I found that the bake element was burnt in two. I quoted the customer CO120 $139.99 for diagnosis/labor fee and $82.48 for the bake element for a total including tax of $240.82. Customer agreed to the repair and paid diagnosis fee of $108.24 with the remaining balance being $132.58 which the customer agreed to pay when the repair is done. I am ordering a bake element and return service is scheduled for 08/16/18.

Near Woodview Dr, Georgetown, TX 78628
Arthur B.

Arthur B.

UMV1160CB3 (OTR Microwave) - Arrived onsite for customer complaint of vent fan not blowing on OTR microwave and not heating. Tested unit and found blower fan is not moving causing magnetron to overheat. Ordering blower fan assembly to complete repair. R/S customer for 8/20. Advised not to use until repairs are completed.

Near Vanguard Ln, Killeen, TX 76549
Arthur B.

Arthur B.

WFW92HEFW0 (Front Load Washer) - Arrived onsite for customer complaint of door latch not unlocking and getting error code F5E3 (Door Unlock Error). Confirmed the error. Found lid lock with click continuously trying to unlock. Ordering latch to complete repair. R/S for Friday 8/17. All water connections were dry at time of service.

Near County Rd 105, Buckholts, TX 76518
Dona W.

Dona W.

Arrived on site for P.O. showing on display at all times, unit was not functioning to any touch function, replaced wpw10675033, wpw10624574, and w11036562, due to error. Verified operations, unit checks good. All water connections are dry.

Near Hyacinth Dr, Temple, TX 76502
Thomas L.

Thomas L.

Arrived on site for noisy operation. Found inner basket has split and has damaged outer tub and drive motor. This will be a two-man two hour job needing extra labor.

Near Yellow Ribbon Trail, Burnet, TX 78611
Robert J.

Robert J.

NED4655EW1 Arrived on job for complaints of noise. Found support rollers need replacement. After replacement of parts test dryer for heat and air movement. Job complete

Near Amy Dr, Kyle, TX 78640
Dona W.

Dona W.

Arrived on site to install broken mw door, unit would not function properly because of door break. Replaced mw door. Verified operations after replacement. Unit now heats and checks good. All operations functional

Near Rickey Dr, Temple, TX 76502
Wesley P.

Wesley P.

ADB1400AGS1 Arrived on site and installed control to repair DW. Existing control would not operate. All checks good. Unit operating as designed.

Near Harbor Point Dr, Pflugerville, TX 78660
Arthur B.

Arthur B.

MEDX655DW1 (Dryer) - Arrived onsite for customer complaint of dryer not starting. Removed back and found thermal fuse is blown. Ordering timer,thermal fuse and element. R/S for Monday 8/20. Dryer vent and lint trap was clean of lint at time of service.

Near Deek Dr, Killeen, TX 76549
Dona W.

Dona W.

Arrived on site for door gasket replacement, replaced gasket went to start unit and there is no functionality on unit. Found supply voltage correct, control is not sending proper voltage to user interface assembly. User interface is not accepting all selections either. Also found right hand stop on upper track falling apart. Will need right hand stop, main control and user interface. Previous technician did not check unit for functionality as he didn’t want unit to leak from bad door seal per customer. Not able to check functionality of pump and motor but unit valve is dry. Console is psp will unit has been rescheduled for 8/22/18.

Near Lonesome Oak Drive, Temple, TX 76502
Dona W.

Dona W.

Arrived on site to replace leaking sump assembly. Replaced sump and motor assembly. Ran unit two times to verify all water connections dry and that unit is functioning properly, all operations check good. All water connections dry

Near Lonesome Oak Drive, Temple, TX 76502
Tyler B.

Tyler B.

Near Mantalcino Dr, Round Rock, TX 78665
Kevin B.

Kevin B.

Arrived on site and found icemaker motor is stuck in place, after replacing icemaker it has cycled correctly. Ran test 97 and it correctly filled with water. No water leaks from connections at time of service, job complete.

Near TX-1 Loop, Austin, TX 78739
Nathaniel B.

Nathaniel B.

Model WMH32519CB2, Unit has a 1 year extended warranty through builder, Arrived on call for no display, found display all working polarity is good at the outlet, found main control order by prior tech was the wrong part see pics, corrected the last digit on model and ordered correct main control and will order rack and rack supports and microwave paint and will reschedule for 8/22/18

Near Danish Dr, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model WMH32519CB2, Unit has a 1 year extended warranty through builder, Arrived on call for no display, found display all working polarity is good at the outlet, found main control order by prior tech was the wrong part see pics, corrected the last digit on model and ordered correct main control and will order rack and rack supports and microwave paint and will reschedule for 8/22/18

Near Danish Dr, Hutto, TX 78634
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered part. I removed and replaced the ice door and tested the unit and the unit operated as designed. No water leaks observed during service, job completed.

Near Hollowback Dr, Leander, TX 78641
Wesley P.

Wesley P.

MDB8959SBS2 Arrived on site and found unit control burnt. Replaced control and used harness to repair burn damage. Unit is now operating as designed. All checks good. No leaks at time of service.

Near Magic Hill Dr, Pflugerville, TX 78660
Dona W.

Dona W.

Arrived on site for no ice production and only partial display on control, found open bin thermistor-replaced bin thermistor and control for partial display. Started unit and unit started pumping water and started ice production. Did not pull unit out of wall. All water connections are dry.

Near Falcon Dr, Temple, TX 76502
Luis M.

Luis M.

Built in KitchenAid-replaced failed inverter control box

Near Ridge Oak Dr, Austin, TX 78731
Tyler B.

Tyler B.

Near Forest Creek Dr, Round Rock, TX 78665
Thomas L.

Thomas L.

Arrived on site for no operation. Found cutter grid not working as it was disconnected. Reconnected and watched a slab if ice being produced. Cutter grid is now working. All water connections are dry.

Near Singleton Bend, Marble Falls, TX 78654
Joseph C.

Joseph C.

WDF520PADM7 Arrived on site for “unit fills, but does not drain” complaint. Inspected unit and found unit had been installed without knocking out disposal drain plug. Removed plug from disposal and tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Clary Way, Austin, TX 78723
Dona W.

Dona W.

Arrived on site for fridge warm, found evap motor not turning not allowing for air flow in he ff section, replaced evap motor. Verified air flow checks good. Unit is not hooked to water.

Near Pritchard Rd, Temple, TX 76501
Arthur B.

Arthur B.

MVWC565FW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washing not completing cycles and leaking from bottom. Filled unit up to locate leak. Could not find leak coming from unit. Advised leak could be coming from wall. Also found unit will not agitate. Unit will need new capacitor to complete repair. R/S customer for Monday 8/20. All water connections were dry at time of service.

Near Acorn Creek Trail, Killeen, TX 76542
Kevin B.

Kevin B.

Arrived on site and inspected refrigerator and found frost buildup is blocking airflow on evaporator. Spoke with tech line and they recommended replacing thermistor and gave part number W10384183, SR7722715071. No water leaks from connections at time of service.

Near Alsatia Dr, Austin, TX 78748
Nathaniel B.

Nathaniel B.

Model MHW6000AW0, Arrived on call for water leaking from bottom lower corner of washer, found no leaks from top or lower of washer but do see signs of sudsing and at top vent tube shows signs of over soaping and only water marks are from vent tube area running down the back area of the washer, found that customer is over soaping, instructed customer on soap usage, customer is on a water softener and so if using downy and plain was soap use half of number 1 on soap cups of each to prevent over sudsing, cleared all suds from inner tub, customer to use this soap instruction and see if issue returns, also instructed customer on cleaner due to the cleaner she is using is allowing suds to form, instructed customer whirlpool only recommends affresh cleaner or washer, no water leaks at time of serrvice, call complete.

Near Mount Ellen St, Hutto, TX 78634
Nathaniel B.

Nathaniel B.

Model MHW6000AW0, Arrived on call for water leaking from bottom lower corner of washer, found no leaks from top or lower of washer but do see signs of sudsing and at top vent tube shows signs of over soaping and only water marks are from vent tube area running down the back area of the washer, found that customer is over soaping, instructed customer on soap usage, customer is on a water softener and so if using downy and plain was soap use half of number 1 on soap cups of each to prevent over sudsing, cleared all suds from inner tub, customer to use this soap instruction and see if issue returns, also instructed customer on cleaner due to the cleaner she is using is allowing suds to form, instructed customer whirlpool only recommends affresh cleaner or washer, no water leaks at time of serrvice, call complete.

Near Mount Ellen St, Hutto, TX 78634
Tyler B.

Tyler B.

Near Donato Pl, Hutto, TX 78634
Arthur B.

Arthur B.

NTW4516FW2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not filling properly and getting clothes clean. Ran diagnostics and found no error codes. Contacted WPL Techline Dave SR#7722714399 and states that this unit has a 4 position water level switch and will do a short fill and add water unit software is satisfied with fill. Techline advise unit is working as designed. No other issues found. All water connections were dry at time of service.

Near Bacon Ranch Rd, Killeen, TX 76542
Kevin B.

Kevin B.

Arrived on site and inspected microwave and found it is heating but control display is not operating. Control need to be replaced and also touch panel to ensure repair on next visit, parts are no longer available microwave can’t be repaired, job complete

Near Westbank Dr, West Lake Hills, TX 78746
Tyler B.

Tyler B.

Near Walleye Way, Round Rock, TX 78665
Luis M.

Luis M.

Refrigerator-replaced failed main control

Near Morning Cloud St, Lakeway, TX 78734
Arthur B.

Arthur B.

WRX735SDBM00 (French Door Refrigerator) - Arrived onsite for customer complaint of icemaker not dispensing ice. Removed ice bin and found icemaker is not making ice. Dispenser motor does work, but icemaker got stuck mid harvest. Unit will need new icemaker. Also found shelf bin cracked and not holding items. Ordering new icemaker and bin. R/S for Monday 8/20. All water connections were dry at time of service.

Near N 60th St, Killeen, TX 76543
Dona W.

Dona W.

Arrived on site for no water flow out of dispenser. Found filter not allowing for water flow. Removed filter, flow is good. Installed filter and bled line. Unit is now working to spec, checked temps and ice production is good. Did not pull fridge out, all water connections dry. Rf100 $99.99 tax 8.25 total 108.24 collected through check.

Near Landmark Inn Ct, Georgetown, TX 78633
Thomas L.

Thomas L.

Arrived on site for a no cool condition. Found unit had a defective thermostat. Replace. All operations are all now working. Unit will need time to cool down.

Near Silverstone Dr, Georgetown, TX 78633
Brandon C.

Brandon C.

Arrived on site for part install of dryer feet, I installed dryer feet, unit tested good.

Near Corran Ferry Dr, Austin, TX 78749
Dona W.

Dona W.

Arrived on site for both ovens seeming too cold, found both units are around 20degrees low, calibrated both ovens by 10 degrees, verified temperatures were even after calibration. Showed customer how to calibrate oven. Builder Jason is paying for repair. Job code pr210 169.99 sales tax 14.02 total of 184.01. Spoke to Erika- calling builder to get payment. All operations check good.

Near Sweetleaf Cove, Georgetown, TX 78633
Arthur B.

Arthur B.

WRX735SDBM02 (French Door Refrigerator) - Arrived onsite for customer complaint of no ice production intermittently on French door refrigerator. Found unit not making ice. Per last conversation on Techline, HV board needs to be replaced. Advised customer that board is not available. Part may need to come from factory. OF to be in contact with customer to R/S. All water connections were dry at time of service.

Near Lazy Dr, Belton, TX 76513
Lou S.

Lou S.

arrived on site to inspect washer showing error codes. Upon further inspection, I found that the unit had water in the bottom of the tub as if the drain pump did not come on. I attempted to placed the unit in diagnostics, but the when I plugged the unit in, the drain pump attempted to come on but sounded as if something was logged in it. Using my wet vac, I removed all of the water from the unit and inspected the drain pump and found approximately five screws/nails inside the the outer tub and inside the drain pump. I removed and replaced the drain pump and tested the unit and the unit operated as designed with no error codes. No water leaks observed during service, job completed.

Near TX-29, Georgetown, TX 78628
Nathaniel B.

Nathaniel B.

Model WRS588FIHV00, Arrived on call for ice maker makes ice and then melts and freezes a big block of ice in the ice bucket and water runs out the dispenser, found that ice maker mold is broken so when fills runs in to ice bucket, replaced ice maker and it flexed but did not return to home position, found wires broken at bottom freezer door hinge see pics, instructed customer that door orders take 6-8 weeks office will reschedule with customer., no water leaks at time of service. Turned ice maker off.

Near Old Antioch Rd, Smithville, TX 78957
Nathaniel B.

Nathaniel B.

Model WRS588FIHV00, Arrived on call for ice maker makes ice and then melts and freezes a big block of ice in the ice bucket and water runs out the dispenser, found that ice maker mold is broken so when fills runs in to ice bucket, replaced ice maker and it flexed but did not return to home position, found wires broken at bottom freezer door hinge see pics, instructed customer that door orders take 6-8 weeks office will reschedule with customer., no water leaks at time of service. Turned ice maker off.

Near Old Antioch Rd, Smithville, TX 78957
Thomas L.

Thomas L.

Arrived on site for no cool. Found unit to have a defective compressor start device. Replaced . Unit now starts properly. Office Callie ran card.

Near Skyline Rd, Georgetown, TX 78628
Arthur B.

Arthur B.

MVWX655DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer lid cracked near hinge. Found plastic frame cracked near hinge and causing lid not to close correctly. Removed defective lid and installed new replacement. Reassembled. New lid now closes properly. No other issues found. All water connections were dry at time of service.

Near Event Dr, Salado, TX 76571
Luis M.

Luis M.

Refrigerator-replaced failed main control

Near Danli Ln, Austin, TX 78749
Dona W.

Dona W.

Arrived on site for no ice production, found bf in test 120 showing IM bin full when unit has no ice inside of bucket. Replaced icemaker and verified unit filled and started production. All water connections dry, did not pull unit out of wall.

Near Rancho Lorena Dr, Lorena, TX 76655
Steve C.

Steve C.

Arrived on site for the unit will not heat. Tested the unit and found the wall plug is loose. Advise customer to call a electrician to fix the wall plug. Unit is working properly. Customer paid for the service fee and gave the customer a military discount.

Near Sunrise Valley Ln, Georgetown, TX 78626
Nathaniel B.

Nathaniel B.

Model WRX986SIHV00, Arrived on call for interior lights going on and off intermittently, found all lights are working but intermittently with one door open and the rest closed the interior light will not go out with all light switches pressed, installed led control and all interior lights are going on and off as they should, also found that adapter is forming ice at the back of it and ice room door seal has a defect in it will need sealer gum, white adapter kit with fan and ice door door, will reschedule for 8/21/18, no water leaks at time of call.

Near Mauna Kea Ln, Bastrop, TX 78602
Nathaniel B.

Nathaniel B.

Model WRX986SIHV00, Arrived on call for interior lights going on and off intermittently, found all lights are working but intermittently with one door open and the rest closed the interior light will not go out with all light switches pressed, installed led control and all interior lights are going on and off as they should, also found that adapter is forming ice at the back of it and ice room door seal has a defect in it will need sealer gum, white adapter kit with fan and ice door door, will reschedule for 8/21/18, no water leaks at time of call.

Near Mauna Kea Ln, Bastrop, TX 78602
Arthur B.

Arthur B.

MEDB835DC4 (Dryer) - Arrived onsite to install dryer motor and wheel to dryer. Upon disassembly,found undergarments lodged in blower wheel housing. Removed obstruction and reassembled. Dryer now heats and tumbles quietly. Did not need motor nor blower wheel. Dryer vent and lint trap was clean of lint at time of service.

Near Walker Cir, Salado, TX 76571
Tyler B.

Tyler B.

Near Prairie Dunes Dr, Georgetown, TX 78628
Wesley P.

Wesley P.

KOCE500ESS06 Arrived on site and found unit control preventing micro cycle. Replaced control. Unit is now operating as designed. Advised customer on repair, all checks good,

Near Rokeby Cove, Pflugerville, TX 78660
Diego G.

Diego G.

Arrived on site. Checked for no ice issues. Found module on ice maker bad. Replaced icemaker assy, all functions tested ok. No leaks present. Job complete.

Near Garlic Creek Dr, Buda, TX 78610
Diego G.

Diego G.

Arrived on site. Checked for no ice issues. Found module on ice maker bad. Replaced icemaker assy, all functions tested ok. No leaks present. Job complete.

Near Garlic Creek Dr, Buda, TX 78610
Diego G.

Diego G.

Arrived on site. Checked for no ice issues. Found module on ice maker bad. Replaced icemaker assy, all functions tested ok. No leaks present. Job complete.

Near Garlic Creek Dr, Buda, TX 78610
Arthur B.

Arthur B.

MDB4949SDZ0 (Dishwasher) - Arrived onsite for customer complaint of water leaking from bottom of dishwasher. Ran test and found black water fill tube was not fully secure. Secured fill tube and retested. Unit now fills,washes drain and heats with no leaks or issues. All water connections were dry at time of service.

Near S 47th St, Temple, TX 76504
Thomas L.

Thomas L.

Arrived on site for no ice condition. Found emitter receiver flashing double flash failure code. Replaced emitter/receiver kit. All water connections were dry.

Near Marshall Ct, Georgetown, TX 78628
Nathaniel B.

Nathaniel B.

Model WRX735SDHW00, Arrived on call for not dispensing water or ice intermittently, Was not able to repeat symptom of no water or ice dispense but did find ice maker not making ice, had 120 ac volts to ice maker then i jumped the t-h on ice maker with door switches closed and ice maker would not cycle, installed ice maker and tested and it cycled and filled with water , also found humidity control drawer the slide on the shelf with roller came off the rivits on right hand side will need shelf with roller assem. And will reschedule for 8/21/18, also instructed customer for dispenser when calling for cubed ice only getting crushed to dump ice bucket 1-2 times per week to start new i e and should see this issue go away to were when calling for cubed only gets cubed ice and when calling for crushed ice only gets crushed ice, no water leaks at time of call.

Near El Camino Real River Rd, Bastrop, TX 78602
Nathaniel B.

Nathaniel B.

Model WRX735SDHW00, Arrived on call for not dispensing water or ice intermittently, Was not able to repeat symptom of no water or ice dispense but did find ice maker not making ice, had 120 ac volts to ice maker then i jumped the t-h on ice maker with door switches closed and ice maker would not cycle, installed ice maker and tested and it cycled and filled with water , also found humidity control drawer the slide on the shelf with roller came off the rivits on right hand side will need shelf with roller assem. And will reschedule for 8/21/18, also instructed customer for dispenser when calling for cubed ice only getting crushed to dump ice bucket 1-2 times per week to start new i e and should see this issue go away to were when calling for cubed only gets cubed ice and when calling for crushed ice only gets crushed ice, no water leaks at time of call.

Near El Camino Real River Rd, Bastrop, TX 78602
Steve C.

Steve C.

Arrived on site for the unit left rear burner is not turning on. Tested the unit and found the left rear element has a short. Replaced the element and tested the unit. Unit works properly and job complete.

Near Spring Ln, Jonestown, TX 78645
Dona W.

Dona W.

Arrived on site for no water coming in to washer, found mix valve mechanically closed, not allowing for any water to enter. Replaced valve verified water is now entering on cold and hot side, ran unit through quick cycle 2 x and verified all water connections dry. Unit is now functioning to mfg specifications.

Near Pueblo Dr, Waco, TX 76712
Steve C.

Steve C.

Near Drapers Cove, Lago Vista, TX 78645
Arthur B.

Arthur B.

WFW95HEDW0 (Front Load Washer) - Arrived onsite for customer complaint of front load washer not starting. Tested unit and found control not starting. P&L are as follows; W11032117 (Control) $304.04,FL290 $189.99. Customer declining repair due to cost. Collected SVC of $108.24 today. All water connections were dry at time of service.

Near Canyon Springs Dr, Belton, TX 76513
Thomas L.

Thomas L.

Arrived on site for noisy operation. I found that as soon as you plug the unit in the drain pump runs. I cannot enter diagnostics. The pump will not stop running even with the pressure hose disconnected. Unit will need new control. Will bring valve and pump just in case. Water connections are dry.

Near W Parmer Ln, Austin, TX 78717
Dona W.

Dona W.

Arrived on site for dryer not turning on, found voltage on the wall without load at 110 from l1 to neutral and l2 to neutral at 134. Found with load on dryer l1 to neutral at start unit will start when holding push to start down voltage jumps to 178 volts one sided. Customer needs an electrician. All operations check good on dryer. Ducting clear.

Near Lasker Ave, Waco, TX 76707
Dona W.

Dona W.

Arrived on site for dryer not turning on, found voltage on the wall without load at 110 from l1 to neutral and l2 to neutral at 134. Found with load on dryer l1 to neutral at start unit will start when holding push to start down voltage jumps to 178 volts one sided. Customer needs an electrician. All operations check good on dryer.

Near Trice Ave, Waco, TX 76707
Nathaniel B.

Nathaniel B.

Model ASI2575GRB00, Call customers cell phone 5127184956 on return Arrived on call for noise complaint from unit, found humming noise only and found that the noise is internal con the compressor which is not normal it gets louder as it runs, will need compressor, uv drier, and access valve, will reschedule for 8/21/18, no water leaks at time of call, customer requests first thing 8 am appointment and did instruct customer time frame is not a guarantee that she will get it, if customer can not get this appointment will need to reschedule.

Near Lehman Ln, Bastrop, TX 78602
Nathaniel B.

Nathaniel B.

Model ASI2575GRB00, Call customers cell phone 5127184956 on return Arrived on call for noise complaint from unit, found humming noise only and found that the noise is internal con the compressor which is not normal it gets louder as it runs, will need compressor, uv drier, and access valve, will reschedule for 8/21/18, no water leaks at time of call, customer requests first thing 8 am appointment and did instruct customer time frame is not a guarantee that she will get it, if customer can not get this appointment will need to reschedule.

Near Lehman Ln, Bastrop, TX 78602
Diego G.

Diego G.

Arrived on site. Checked for no ice issues. Found error code for icemaker YouTube for last position. Replaced ice maker and Adjusted fill tube heater, all functions tested OK. No leaks present. Job complete

Near Deerwood Dr, San Marcos, TX 78666
Diego G.

Diego G.

Arrived on site. Checked for no ice issues. Found error code for icemaker YouTube for last position. Replaced ice maker and Adjusted fill tube heater, all functions tested OK. No leaks present. Job complete

Near Deerwood Dr, San Marcos, TX 78666
Diego G.

Diego G.

Arrived on site. Checked for no ice issues. Found error code for icemaker YouTube for last position. Replaced ice maker and Adjusted fill tube heater, all functions tested OK. No leaks present. Job complete

Near Deerwood Dr, San Marcos, TX 78666
Clif L.

Clif L.

Whirlpool refrigerator WRF767SDEM01. Arrived on site to diagnose a refrigerator that is not cooling in the RC. Tested unit and found RC evaporator thermistor swelling due to lack of epoxy where wiring enters thermistor. Replaced RC wiring harness with thermistors. Secured evaporator thermistor with zip ties and sealed with tape. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Near Forsythe Dr, Austin, TX 78759
Thomas L.

Thomas L.

Arrived on site for no dry condition. Found element shorted in two. Replaced. Tested. Water connections are all dry.

Near Ivalenes Hope Dr, Austin, TX 78717
Kevin B.

Kevin B.

Arrived on site and replaced all paarts diagnosed on previous visit. Door appears to be closing better spoke with techline and they do not recommend replacing anything further, job complete. SR7722705089

Near Rowland Dr, Austin, TX 78745
Dona W.

Dona W.

Arrived on site for white residue on left front small burner. Found residue is overflow from a boil over, cooktop does not seem to be affected. Inspected all four burners and all checked to spec, water boiling correctly. Oven temps check good.

Near S 12th St, Waco, TX 76706
Dona W.

Dona W.

Arrived on site for customer stating that drain hose not installed correctly. Hose under sink does not have full loop but unit is draining correctly. Water is not syphoning into unit. Check valve is correct on DW side. Ran unit through diagnostics and found no saved error codes. Checked all operations of dishwasher are running to mfg spec. All water connections dry.

Near S 12th St, Waco, TX 76706
Nathaniel B.

Nathaniel B.

Model WTW5000DW1, Arrived on call for not spinning or wet cloths at the end of the cycle, f7 e6 motor fault, f7 e1 basket speed fault, , found cap is bad reading 0.004 nf which is bad see pic of cap, installed cap then ran auto test and all checks good, then ran calibration and all checks good, call complete, no water leaks at time of call.

Near Turkey Run, Cedar Creek, TX 78612
Nathaniel B.

Nathaniel B.

Model WTW5000DW1, Arrived on call for not spinning or wet cloths at the end of the cycle, f7 e6 motor fault, f7 e1 basket speed fault, , found cap is bad reading 0.004 nf which is bad see pic of cap, installed cap then ran auto test and all checks good, then ran calibration and all checks good, call complete, no water leaks at time of call.

Near Turkey Run, Cedar Creek, TX 78612
Arthur B.

Arthur B.

MVWC415EW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not draining. Found drain pump faulty. Removed water from tub and removed faulty drain pump. Installed new replacement and reassembled. Manually ran water thru tub and activated drain pump to clear all soap from tub. Calibrated unit. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.

Near Harvest Loop, Harker Heights, TX 76548
Clif L.

Clif L.

Amana dryer NED4655EW1. Arrived on site to diagnose a dryer that is not rotating timer. Tested unit and found loose connection on timer motor causing no timer operation. Reset connection and tested unit. Found all is functioning properly at this time. No other failures were found at this time.

Near Cheddar Loop Rd, Austin, TX 78728
Brandon C.

Brandon C.

Arrived on site for fresh food section not cooling properly, I found freezer to be at -7 degrees, and fresh food section at 48 degrees. I found he damper was in the shut position when I arrived. I turned unit off to cycle the damper motor, turned unit back on, found power getting to damper motor, but damper was not opening, bad damper motor. I replaced the damper assembly unit tested good. Water lines were dry at time of service

Near Broadwinged Hawk Dr, Bee Cave, TX 78738
Arthur B.

Arthur B.

MHWZ600TE00 (Front Load Washer) - Arrived onsite for customer complaint of front load washer getting error code F01 and not starting. Found drain pump had seized. Removed and removed drain pump. Clear error codes and ran manual test cycle. Unit now fills,agitates,drain and spins with no issues. All water connections were dry at time of service.

Near FM 963, Oakalla, TX 78608
Tyler B.

Tyler B.

Near Mantalcino Dr, Round Rock, TX 78665
Lou S.

Lou S.

arrived on site to inspect cooktop burner flame going out. Upon further inspection, the customer advised that the middle burner would go out when she turned the burner down from medium to low. I found that the orifice for the simmer was clogged and not allowing gas flow to the burner. I cleaned the orifice out and tested and the burner operates as designed. I verified all burners were functioning properly. No gas leaks detected during service. Job completed.

Near Iveans Way, Austin, TX 78717
Steve C.

Steve C.

Arrived on site for the unit is intermittently freezing and not cooling in the fridge section. Tested the unit and found the damper control is closed and will not open. Found the damper is defective. Quoted customer for the part $78.94 and labor rf140 $169.99 plus tax. Replaced the damper and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near E Bear Creek Rd, Liberty Hill, TX 78642
Thomas L.

Thomas L.

Please cancel this call as the customer stated she canceled with office as unit is working properly.

Near Paseo Corto Dr, Cedar Park, TX 78613
Dona W.

Dona W.

Arrived on site to replace door glass pack due to condensation. Found old door and new door packs are cut with ventilation on all four corners. Glass pack is designed this way. Sr#7722703370. All operations check correct. Condensation goes away after air flow reaches inside when door is closed. Temperatures check good. Customer has another unit hat is creating condensation when door is open as well.

Near Chapel Rd, Lorena, TX 76655
Jerry C.

Jerry C.

106.51133210 Arrived to inspect noise. I found the damper very noisy and I removed and replaced it. The cabinet required squaring and door leveling. I sealed gapping and tested. Operational test good, no leaks observed during service.

Near Sinuso Dr, Georgetown, TX 78628
Thomas L.

Thomas L.

Arrived on sit for no operation. Replaced failed switches and fuse and interlocks. Unit tested properly after repairs.

Near S Lakeline Blvd, Cedar Park, TX 78613
Tyler B.

Tyler B.

Near Co Rd 105, Hutto, TX 78634
Wesley P.

Wesley P.

NTW4605EW0 Arrived on site and found impeller failed in drain motor and stops pushing under the slightest resistance. Quoted drain as 67.78 and labor as 179.99. Customer paid in full. Customer will be out of town. Will call back in for completion on return.

Near Secretariat Ridge Ln, Pflugerville, TX 78660
Thomas L.

Thomas L.

Ar iced on site to find failed dishwasher door gasket will order.

Near S Lakeline Blvd, Cedar Park, TX 78613
Arthur B.

Arthur B.

NTW4516FW2 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not starting. When arrived,unit was unplugged. Plugged unit in and found drain pump constantly running. Was able to cancel the cycle and run calibration. Unit calibrated successfully. Tested unit. Unit fills,agitates drain and spins as intended. Customer will need to raise drain hose so that it’s above the the console for better water flow. No other issues found. All water connections were dry at time of service.

Near West Ln, Killeen, TX 76549
Arthur B.

Arthur B.

MVWX655DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer drain hose not secured to house drain. Did find drain hose was not secured to house drain. Did take pictures of water damage prior. Secured drain hose with zip tie. Tested drain. Unit drain as intended. No other issues found. Customer did not have funds for service fee. Did not collect at this time. All water connections were dry at time of service.

Near Farhills Dr, Killeen, TX 76549
Dona W.

Dona W.

Arrived on site for no ice production, found recirculating pump working, found heater working, valve working. Found open bin thermistor. Found upon arrival customer states that not all functions of display working at all times. Will need display board, and bin thermistor. All water connections dry. Will reschedule for Friday 8/17/18.

Near Falcon Dr, Temple, TX 76502
Thomas L.

Thomas L.

Arrived on site for outside walls getting hot. Found condenser fan blade off of motor. Reinstalled

Near Staked Plains Loop, Austin, TX 78717
Arthur B.

Arthur B.

MHWE300VF0 (Front Load Washer) - MHWE300VF0

Near Water Oak Dr, Killeen, TX 76542
Lou S.

Lou S.

arrived on site to install a dishwasher. Upon arrival, I found that the unit had already been installed into the cabinet area. Upon further inspection, I found that the drain hose needed to be attached to the disposal and the water hose needed to be attached to the water outlet. I was able to attach the drain hose, but the water hose is approximately one foot too short. The builder was on site and I advised him of the situation and that the hose needed to be ordered and the office will schedule a return service call once the part arrives. I am ordering an 8ft water hose and the office is to schedule the return service. No water leaks observed during service.

Near TX-195, Georgetown, TX 78633
Scott  M.

Scott M.

OK built-in wall ovens 30 inch door not closing

Near Grand Ave Pkwy, Austin, TX 78728
Daniel  A.

Daniel A.

MVWX655DW1 Not recognizing cycle selection. Ran diagnostic. Unable to verify cycle selection during diagnostic. Replaced control. Verified normal operation after service. Checked water inlet and drain hoses. No leaks detected

Near Lake Forest, Canyon Lake, TX 78133
Kevin B.

Kevin B.

Arrived on site and found dryer is not heating, remove rear panel and found everything is good, disassemble dryer and found igniter is operating properly. Removed supply line from rear of dryer and found there is no gas from the supply, recommended that a plumber be consulted to correct issue as the gas valve is not allowing gas flow. Gas cooktop is operating properly. No gas leaks at dryer connections at this time, job complete.

Near Escarpment Blvd, Austin, TX 78739
Wesley P.

Wesley P.

WDT720PADM3 Arrived on site and found unit operating as designed. Leak due to oversudzing. Advised customer on less soap usage. No leaks during test. All checks good.

Near Brittle Lane, Pflugerville, TX 78660
Wesley P.

Wesley P.

WDT720PADM3 Arrived on site and found unit operating as designed. Leak due to oversudzing. Advised customer on less soap usage. No leaks during test. All checks good.

Near Brittle Lane, Pflugerville, TX 78660
Tyler B.

Tyler B.

Near Co Rd 234, Georgetown, TX 78633
Luis M.

Luis M.

Built in KitchenAid-defrosted icemaker fill tube

Near Talbot Ln, Austin, TX 78746
Lou S.

Lou S.

arrived on site to inspect washer leaving bad odor on clothing. Upon arrival, the customer advised that when they do laundry, sometimes the clothes come out with a bad smell. The customer provided some clothing that had been recently washed and I could smell a bad odor on them. It smelled as if the towel articles had been left in the washer for a period of time after the wash was completed and not placed into the dryer immediately after washing. I advised the customer to make sure that when the wash is done, to removed the articles from the washer and place them in dryer and not allow the articles to sit in the washer for a period of time. Leaving them in the washer will allow the clothing to mildew and get this bad odor. Also, I advised the customer to clean their washer at least every 30 loads or so and to wash all hot water washes at the end of their washing day. Recommended that the customer purchase some washer cleaning liquid to help in getting the smell out of the unit too. No w

Near Hudson Lane, Leander, TX 78641
Clif L.

Clif L.

Whirlpool refrigerator GZ25FSRXYY2. Arrived on site to diagnose a refrigerator that is leaking. Tested unit and found drain grommet clogged causing unit to leak water from the bottom of the freezer. Replaced drain grommets with drain tube assembly. Deiced freezer and tested unit. Found all is functioning properly at this time. No leaks found at time of service.

Near Candle Dr, Round Rock, TX 78681
Diego G.

Diego G.

Arrived on site. Check for level issues. Found freezer door not aligned correctly. Reposition freezer door and lined up doors. All functions tested OK. No leaks present. Job complete

Near Bearkat Canyon Dr, Dripping Springs, TX 78620
Diego G.

Diego G.

Arrived on site. Check for level issues. Found freezer door not aligned correctly. Reposition freezer door and lined up doors. All functions tested OK. No leaks present. Job complete

Near Bearkat Canyon Dr, Dripping Springs, TX 78620
Diego G.

Diego G.

Arrived on site. Check for level issues. Found freezer door not aligned correctly. Reposition freezer door and lined up doors. All functions tested OK. No leaks present. Job complete

Near Bearkat Canyon Dr, Dripping Springs, TX 78620
Thomas L.

Thomas L.

Arrived on site no. lol condition in freezer. Found fresh food at 39 and freezer at 29. Found all operations running. Found compressor hot but only pulling .39 amps. Unit will need a new compressor which is discontinued. Part is DISCONTINUED 12001966. Referring customer to factory as part is stills Nader 12 year part only warranty. 800-253-1301

Near Overlook Pkwy, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for unit not sparking correctly. Plugged unit in and it worked. Suspect unit has failing switches.none available. 74007774

Near Overlook Pkwy, Horseshoe Bay, TX 78657
Lou S.

Lou S.

arrived on site to install four prong power cord to a dryer. Upon further inspection, I found that the unit had a three prong cord and needed a four prong cord installed along with the dryer vent tube. I quoted the customer DR100 $129.99 for labor and $32.71 for the our prong cord for a total including tax of $176.12. The customer agreed to the install and paid in full. I removed the three prong cord and installed the four prong cord and installed the vent hose and tested the unit. The unit operated as designed, no lint observed during service. Job completed.

Near Colina Cove, Cedar Park, TX 78613
Arthur B.

Arthur B.

MVWC400XW4 (Top Load Washer) - Arrived onsite to install new water valve from prior visit’s diagnosis. Removed water valve and installed new replacement. Reassembled and calibrated unit. Unit calibrated successfully. Water valves opens as intended. All water connections were dry at time of service.

Near Driftwood Dr, Killeen, TX 76549
Clif L.

Clif L.

Maytag washer MVWB765FW0. Arrived on site to diagnose a washing machine that is not completing spin cycles on occasion. Tested unit and found no mechanical failures to washer or no error codes saved in control. Advised homeowner on best loading procedures and cycles to use for proper operation. Also recalibrated machine to ensure washer is registering proper load sizes. No other repairs are needed at this time and all is working properly. No leaks were found at time of service.

Near Monument Dr, Round Rock, TX 78681
Tyler B.

Tyler B.

Near Dan Moody Trail, Georgetown, TX 78633
Brandon C.

Brandon C.

Arrived on site for customer complaint of unit stopping mid cycle, I put unit into diagnostic mode, found no error codes. Ran diagnostic cycle, unit tested good. What customer is stating is that the indicator light is not always on after the cycle completes. I reset main control board, ran diagnostic cycle, unit tested good. Water lines were dry at time of service.

Near Lohmans Crossing Rd, Austin, TX 78734
Clif L.

Clif L.

Whirlpool washer WTW7040DW1, Arrived on site to diagnose a washing machine that will not spin properly. Tested unit and found your case leaking oil causing out of balance spends and miss registering of Lowe’s sizes. Replaced care case and tested unit. No leaks were found at time of service.

Near Carrack Dr, Round Rock, TX 78681
Thomas L.

Thomas L.

Arrived on site to install the parts that were ordered to correct the right door popping open issue and the right front burner not igniting. The parts that were ordered will not fix the two issues. The right door is popping open, see pictures, because the door hinges are severely bent. The right front burner is not igniting because the orifice is totally plugged. Will order hinges and orifice to correct both issues. $56.05 conversation kit $54.00 each hinge Stay with Steve’s call back labor quote.

Near Apache Tears, Horseshoe Bay, TX 78657
Tyler B.

Tyler B.

Near Axis Loop, Georgetown, TX 78628
Kevin B.

Kevin B.

Arrived on site and inspected washer and found debris in basket making contact with outer tub during spin cycle. After clearing debris washer is now operating properly, no water leaks from connections at time of service

Near S 1st St, Austin, TX 78745
Kevin B.

Kevin B.

Near Clover Ct, Austin, TX 78745
Brandon C.

Brandon C.

Arrived on site for kick plate loose, found left side screw was missing, I installed the screw, unit tested good.

Near Lago Vista Dr, Austin, TX 78734
Arthur B.

Arthur B.

MEW6630DDS (Wall Oven) - Arrived onsite for customer complaint of wall oven of overheating and cooling fan not working. Tested unit. Found that door hinges are not closing upper and lower door all the way. Found unit will need new door hinges,control, and cooling fan to complete repair. OF to R/S once AUTHO is obtained from AHS.

Near Winchester Drive, Copperas Cove, TX 76522
Thomas L.

Thomas L.

Arrived on site to inspect unit for leaking water internally. Tested unit and found bin almost full. Customer showed me the water leaking onto her ice. We visited and inspected unit and found that her it cutter grid was cutting ice and creating water dripping in the unit. All water connections were dry.

Near Pecan Crossing, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Removed and replaced leaking water filter. All operations and water connections are now normal and dry. Please see the created sticky note on this ticket.

Near Pecan Crossing, Horseshoe Bay, TX 78657
Kevin B.

Kevin B.

Near Manchaca Rd, Austin, TX 78745
Kevin B.

Kevin B.

Arrived on site and inspected dryer and found it is heating properly but there is no airflow. Removed that hose and found it is blocked by lint. After clearing airflow has returned, recommended to customer that a periscope vent be considered to prevent vent hose from collapsing behind the dryer. No lint found in dryer at time of service, job complete.

Near Manchaca Rd, Austin, TX 78745
Lou S.

Lou S.

arrived on site to inspect oven temps being off 75 degrees. Using my thermal couple and placing it in the center of the center rack, I began testing on Bake at 350 degrees. In approximately nine mins, the unit beeped as it registered 350 degrees and my thermal couple registered 336 degrees. I took five more readings to get my overall unit average heat. My reasons were....359, 316, 368, 329, and 362 for an average temperature of 346 degrees. Going off my readings, this unit is operating as designed. No gas leaks observed during service. Job completed. Customer was not available to sign receipt.

Near Lyndhurst Blvd, Austin, TX 78717
Arthur B.

Arthur B.

LSR8233EQ0 (Top Load Washer) - Arrived onsite to install new motor,gearcase,and clutch to top load washer from my prior visit’s diagnosis. Removed faulty motor,gearcase and clutch and installed new replacements. Reassembled. Tested unit. Unit now fills,agitates,drain and spins with no issues. All water connections were dry at time of service.

Near John Henry Dr, Copperas Cove, TX 76522
Thomas L.

Thomas L.

Arrived on site to replace failed spark module. Replace failed spark modules and tested. Left front burner will not ignite. When I go from the back of the unit and pull that igniter wire towards me the burner will ignite. If I release it the burner will not ignite. There is a problem with the igniter and it’s wire. Will order. Will need to make in two hours. Office to reschedule. Note for parts researcher: I need the spark igniter, or electrode, for the left front burner. IPL only shows part16 which is the center rear electrode.

Near La Serena Loop, Horseshoe Bay, TX 78657
Scott  M.

Scott M.

KitchenAid French door refrigerator. Strange rattling noise around compressor area

Near Orange Dr, Austin, TX 78750
Tyler B.

Tyler B.

Near Williams Dr, Georgetown, TX 78633
Luis M.

Luis M.

Refrigerator-installed mullion heater harness

Near Harper Park Dr, Austin, TX 78735
Wesley P.

Wesley P.

MESX655DW1 Arrived on site and found vent clogged. Advised customer on vent cleaning as a necessity. Used test kit to demonstrate. All checks good with unit. Advised customer on use and care.

Near Holstein St, Hutto, TX 78634
Lou S.

Lou S.

arrived on site to inspect microwave door not closing. Upon further inspection, I found that the top interlock cam was in the closed position. I unplugged the unit to keep from popping the fuse and placed the cam in the open position. I plugged the unit back in and tested using a cup of cold water. The unit turned on and the water was heated. The unit is operating as designed. I quoted the customer MW100 $99.99 and with tax the total was $108.24. The customer paid in full, job completed.

Near Maxwell Dr, Leander, TX 78641
Luis M.

Luis M.

Built in KitchenAid-replaced water filter cap

Near Governors Hill, Austin, TX 78735
Kevin B.

Kevin B.

apartment 1236, arrived on site and inspected wine cooler and found handle has broken off will need to order and replace handle and have hinges on hand to ensure repair on next visit.

Near Old San Antonio Rd, Austin, TX 78748
Kevin B.

Kevin B.

Arrived on site and found crisper drawer is cracked, replaced drawer and it is now correct. No water leaks from connections at time of service, job complete.

Near Old San Antonio Rd, Austin, TX 78748
Brandon C.

Brandon C.

Arrived on site for customer complaint of soap dispenser not staying shut, found soap dispenser was broken. I replaced soap dispenser, unit tested good. Water lines were dry at time of service.

Near Snowdonia Cove, Bee Cave, TX 78738
Arthur B.

Arthur B.

WTW5000DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer leaking from bottom. Tested manually. Found when draining, water is overflowing in house drain tube. Advised customer of findings. Advised customer to have drain checked by plumber. No issues found at washer. All water connections were dry at time of service.

Near Hughes Ave, Copperas Cove, TX 76522
Robert J.

Robert J.

WHD5090GW Arrived on job for complaints of not sensor drying shutting off befor completely dry and damage to rear of dryer. Stacked dryer in small space need 2 man. Office to schedule with second man

Near E 6th St, Austin, TX 78702
Lou S.

Lou S.

arrived on site to inspect microwave popping and having s burning smell. Upon further inspection, the customer advised that the unit was making a popping noise, not heating up water, then it began to smell like it was burning inside so she unplugged the unit. I placed a cup of cold water into the unit and started it for a quick 30 second heat. Immediately, I could smell something burning like plastic and metal and I could hear the magnetron humming loudly. I turned the unit off and removed it from the wall. I found that the capacity had shorted out and the connector was melted. Also, the transformer had a burn mark on one of its connectors. I removed and replaced the transformer, magnetron, diode and capacitor and tested the unit before putting it back together. The unit operated as designed. I put the unit back together and re-installed it to the wall and tested again and the unit continued to operate as designed. Job completed.

Near Feldspar Stream Way, Leander, TX 78641
Luis M.

Luis M.

Refrigerator-replaced main control

Near Rockmoor Ave, Austin, TX 78703
Jerry C.

Jerry C.

WDT730PAHZ0 Arrived to inspect drying issue. I entered service test mode and found 5-1 stored. I found the door would not close correctly due to debris blocking the hinge. I corrected the debris issue and the door worked as designed. I tested the unit and it operated as designed. No leaks observed during service.

Near Blue Heron Ln, Georgetown, TX 78628
Arthur B.

Arthur B.

WRB322DMBB00 (Bottom Mount Refrigerator) - Arrived onsite to removed and replace FC door from my prior visit’s rediagnosis. Removed warped door and installed new replacement. Reassembled. Door now closes well to door switch. No other issues found. All water connections were dry at time of service.

Near Northcrest Dr, Killeen, TX 76543
Kevin B.

Kevin B.

Arrived on site and found no production from icemaker, attempted to cycle icemaker manually and motor has failed. Replaced ice maker and it is now operating properly. Recommended to customer that first batch of ice be discarded. No water leaks from connections at time of service, job complete.

Near Taft Ln, Austin, TX 78748
Kevin B.

Kevin B.

Arrived on site and found customer is using non-HE detergent, removed to build up powder from detergent cup. After removal ran a diagnostic cycle and confirm all functions are operating properly. Recommended to customer that a liquid HE detergent be used to improve results. No water leaks from connections at time of service, job complete.

Near Taft Ln, Austin, TX 78748
Brandon C.

Brandon C.

Arrived on site for customer complaint of loud fan motor noise, found fan motor shaft was bent, I replaced fan motor, unit tested good.

Near Rush Pea Cir, Austin, TX 78738
Thomas L.

Thomas L.

Arrived on site for poor drying conditions. Tested unit and found no power to the heater. Replace control and tested. All water connections were dry. Note that the customer was informed that his water temperature is only 113° and it must be a minimum of 120°. Customer will have that condition addressed.

Near Grand Oaks Ln, Georgetown, TX 78628
Lou S.

Lou S.

arrived on site to inspect oven showing F3 error code. Upon further inspection, I attempted to test the unit by starting it at 350 Bake and the unit immediately showed F3 error code. I checked the sensor for ohms and it showed to be open. I removed and replaced the sensor and tested and the unit operated as designed. No gas leaks detected during service. Job completed.

Near Canadian Springs Dr, Leander, TX 78641
Robert J.

Robert J.

WMH32519FS0 Arrived on job for complaints of not starting. Found switches for interlock not working. Replaced all three switches and holders. Test microwave after repair operation normal. Job complete

Near Bella Vista Cir, Kyle, TX 78640
Arthur B.

Arthur B.

G7CE3034XS00 (Cooktop) - Arrived onsite for customer complaint of cooktop RF element not coming on. Removed cooktop and found RF element and infinite switch shorted. Removed and replaced RF element and infinite switch. Reassembled. Tested unit. RF element now works as intended. No other issues found.

Near Blue Nile Dr, Killeen, TX 76542
Lou S.

Lou S.

arrived on site to inspect cooktop burner turning off and on. Upon arrival, the customer was concerned about the cooktop burner turning off and on while he would be boiling a pot of water. He placed a large pot with approximately 8 cups of water in it on the right front burner and turned the unit on HI. The burner would begin to heat then it would turn off, but then turn back on. I explained to the customer how the unit works as its a safety precaution for the burner. I notified Service Manager CS regarding this issue and he clarified that the burner will reach a certain temp then shut off to keep the glass top from shattering. CS recommended that the customer place a venting lid on the pot to assist in boiling then place the food in the pot and keep the lid off to continue with boiling. Again, I explained to the customer on what steps to take with the unit and he seemed to be good with this info. Customer advised that he wanted a second opinion as he received info from the previous te

Near Brandywine Cir, Austin, TX 78750
Lou S.

Lou S.

arrived on site to inspect dryer making loud noise. Upon further inspection, I hand turned the drum to see if I could duplicate the noise and as I turned the drum, I found a piece of metal chain hanging out from the inner edge of the drum. I removed the front of the unit to expose the drum liner and found a piece of chain with a plastic ball at the end of it which was rubbing against the drum and chassis. I removed the debris and re-installed the front/door of the unit and tested. The unit operated as designed. I quoted the customer DR100 99.99 for the service/diagnostics fee and with tax the total was $108.24, which the customer paid in full. No lint observed during service, job completed.

Near Paint Brush Trail, Cedar Park, TX 78613
Lou S.

Lou S.

arrived on site to inspect washer not working. Upon further inspection, I found that the unit was full of water almost to the top of the tub. I attempted to place the unit in diagnostics, but the unit was in flood mode and the drain attempted to kick on, but sounded as if something was preventing it from coming on. Using my wet vac, I pumped out approximately 12 gallons of water. Once I was done, I removed the drain pump and found a piece of metal wedged against the impeller keeping it from spinning and draining the water out of the unit. I removed the metal debris and re-installed the drain pump and tested the unit. As soon as I plugged the the outlet, the drain pump kicked on. Once the unit stopped draining, I placed the unit in diagnostics and cleared the error code and tested. Unit operated as designed, no water leaks observed during service. Job completed.

Near Bois D Arc Ln, Cedar Park, TX 78613
Tyler B.

Tyler B.

Near Leon River Loop, Hutto, TX 78634
Robert J.

Robert J.

WDT730PAHZ0 Arrived on job for complaints of not cleaning. Ran diagnostics and found the water was not entering washer. Found loose connection at valve . Reconnect power and test water now entering washer. Operation normal. No leaks detected at time of service.

Near E 4th St, Austin, TX 78702
Tyler B.

Tyler B.

Near Co Rd 132, Hutto, TX 78634
Lou S.

Lou S.

arrived on site to inspect ice maker not producing ice and ice buildup behind produce drawer. Upon further inspection, I found that the ice buildup was on the fc evaporator and the unit is making ice. The customer advised that they found that the unit had ice buildup before they left on vacation so they unplugged the unit to defrost and when they returned approximately four days later, they plugged the unit back in and the ice maker produced ice but there was ice buildup on the fc Evap. I checked the drain tube in the back of the unit and found it gapped so I sealed the gap with manufacturers approved silicone. I verified all the prior work that had been done to the unit to make sure there were no more issues with that. I removed and replaced the fc Evap motor and thermistor and tested the unit and the unit operated as designed. I verified the fc door gasket was sealing properly as well. No water leaks observed during service. Job completed.

Near Ranch Rd, Leander, TX 78641
Robert J.

Robert J.

MEDC215EW1 Arrived on job for complaints of too hot. Ran temperature and air test. Failed air test checked vent on outside of home no air movement.

Near Ponciana Dr, Austin, TX 78744
Lou S.

Lou S.

arrived on site to inspect ice maker not working and no water dispensing. Upon further inspection, I found the actuating arm in the off position on the ice maker. I put it in the on position and the ice maker began to cycle, but no water dispensed into the ice maker. I checked the water dispenser and no water dispensed. I verified voltage to the valve and tested the ice maker and could hear the valve opening. I pulled the water filter and tested the dispenser and water dispensed. I verified water flow at the ice maker as well. I quoted the customer $55.00 for the water filter and RF100 99.99 for a total of $167.78. The customer agreed to purchase the filter and paid in full. I removed and replaced the water filter and tested the unit and the unit operated as designed. No water leaks observed during service, job completed.

Near Ronald Reagan Blvd, Georgetown, TX 78633

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