"Arrived onsite to test unit for a shorted element and leaking tub, inspected and found that the element shorted and burned a hole in the tub, unit is still under warranty, replaced tub, tested, unit unit is now running as designed, no leaks detected job complete"

Arrived on site to test unit for RF burner knob twisting too much and not stopping on off. Parts were a run without. Needing right side manifold. Office to reschedule.

Arrii oh we on site to replace previously diagnosed compressor and RC evap. Exposed evaps and and found FC evap has ice build up around cap tube area on top right. Removed ice build up ran service test 4 and applied bubble solution and monitored. Found when bubble solution applicator pushed into cabinet where suction tube and cap tube enter bubble would form. Slightly moved cap tube and obvious hissing present. Took video of leak and sent to whirlpool. Unit sent for review for refrigerant leak within cabinet. SR#7736143358

Arrived on site to test unit for ice bin filling with water and leaking. Found external drain pump needs replaced. ordrng 1 W11539855 (External drain pump)

"Arrived onsite for washer making some noises during operation. Tested unit and found good suspension level and balance. No error codes, all basic functions operating as designed. Advised customer on findings, unit is operating as designed."

"Arrived on site to diagnose washer that was not powering on or functioning. Customer says it stopped mid cycle and no longer worked. On arrival found good voltage and polarity at the wall, and no unit response. Found failure is due to shorted drain pump that took out the control. I drained the unit with a transfer pump and disconnected the drain pump. Replaced control and plugged in unit to allow it to unlock and remove clothes. Unit still needs a drain pump. Office to schedule return visit when we have a drain pump and autho from ext warranty. ; ordrng 1 W11396717 (Drain Pump)"

Arrived onsite for concerns about temp of oven and timer operation. Tested thoroughly and found proper heat function and timer operating as designed. Advised customer on design and use and care. All checks good.

"Arrived onsite for a dryer that is not drying, upon inspection I found that the blower wheel had come separated from the motor shaft and would not thread back on. Upon further inspection I found that the thermistors and fuses all good and the element as well. I am ordering the motor and the blower wheel. And scheduled for the 04/19/23; ordrng 1 W11549461 (MOTOR-DRVE) and 1 WP697772 (WHEEL)"

Arrived onsite and found unit operating with f3e0 error code and determined the uni sensor harness was unplugged from the control. Reinserted the harness connector. Unit is now operating as designed. All checks good.

"Arrived onsite for dishwasher ui not working. On inspection the ui was flashing on and off. Tried the ui and it made no difference, waited for the control board to get in stock to schedule a return visit. No water leaks detected during service.; O-emld tckt"

"Arrived on site to test unit for damaged UI. Found liner and UI appeared to be warped from heat. Took pics and submitted to whirlpool. Unit would be sent for review for replacement. Sent POP to claims, unit was installed on 2/20/23. Job complete. SR#7736172723"

"Arrived onsite for washer with a error of F8E3. Found another error of F9E1. The lid was in lock position tried use service mode to lock the unit with no luck. Tried to drain the unit no reason, tried to add no response. Tested the drain pump and it ohmed out with OL. Unplug the drain pump and but a new control board in and was able to,unlock the lid to remove clothes. Ordering the drain pump. no water leaks detected during service.; ordrng 1 W11396717 (Pump)"

"Arrived on site. Replaced icemaker and heater assembly reassembled unit power cycled unit ran diagnostics icemaker passed harvest,ran fill test passed."

"Arrived on site for washer, inspected unit and work area. Customers complaint was black stuff under washer. Tilted unit and found that gearcase had failed and damaged other components. Unit will need a new gearcase, belt, cam, shield, actuator, capacitor, motor and wash plate. OFFICE TO ORDER AUTHO. Office to reschedule for 04/18/23. Advised customer not to use unit until repairs have been completed. ; ordrng 1 W10752283 (Washplate) and 1 WPW10427633 (Shield) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 OrderAutho (Order Autho)"

"Arrived on site to replace previously diagnosed fill tube heater and control, replaced parts and tested ice maker, completed diagnostics cycle and filled with water, advised customer to monitor for continued ice production, job complete"

Arrived on site to install previously ordered parts. Upon arrival found that I have incorrect part. Reordering console. Office to reschedule ; ordrng 1 W11192369 (Console)

"Arrived on site to diagnose dishwasher that was tripping breaker after install. On arrival found breaker was tripped. Breaker would not reset. I disconnected the power cable for the dishwasher and still could not reset the breaker. Advised customer they need to have that breaker replaced, it feels broken mechanically. Once they have a new breaker the unit should work correctly. Repair completed."

Arrived on site for top oven takes to long to preheat. Upon arrival test unit and broil element on upper oven is not energizing. Pulled oven from wall and removed rear panel for inspection. Found left end of element fractured at terminal. Taped off harness to prevent causing a short. Need to order broil element for upper oven. Office to reschedule ; ordrng 1 W11617232 (Broil element)

"Arrived on site to diagnose wall oven that is not turning off properly. Spoke with customer who clarified that they feel the unit may not actually be shutting off when they cancel / power off the cycle. Checked for error codes and found none present. Customer said they can hear the fan running for an extended period of time after cycles are off. I checked a bake cycle and found it is canceling properly. I let the customer know that the fan running for an extended period of time is normal to cool off the chassis. I advised if the console is unresponsive that the customer needs to power cycle from the breaker, per service pointer. Customer can also use a hanging thermometer to confirm temp is dropping. Repair completed."

Arrived on site for dryer making strange noise when starting up. Found blower wheel slipping when first starting . Tried tightening it down but still slipping . Ordering wheel and motor . Call to set return ; ordrng 1 W11492434 (Motor) and 1 697772 (Blower wheel)

Arrived onsite for a refrigerator with the lights not working and the control will not light up and the door switch is broken. I replaced the door switch and the control and the lights are working as designed. Call complete.

Arrived onsite for cooking burners not igniting. On inspection the flames were ignited on half the burners. I pulled the regulator and changed from propane to natural gas setting. The unit is working as designed and no gas leaks detected during service.

Arrived onsite for a washer that will throw a f6ee error code. Upon inspection I found that the unit did have the code. Which is a communication error between the control and ui. I replaced both and tested unit in quick wash and drain and spin and found unit operating as designed no leaks. Job complete

Arrived onsite for a dryer that will not turning on. Upon arrival the machine man and I found that there were loose aggressive dogs in the apartment. The customer was not home. We attempted several times to contact the customer at several different numbers found that no one answered. I am leaving it up to the apartment complex to coordinate with the customer a time when they can be home to secure the dogs so that we can work on the unit.. apartment complex to contact us to reschedule visit

"Arrived onsite for a refrigerator with a noisy ice maker, upon inspection I found that there was no noise coming fro the ice maker except for the ice dropping into the ice bucket, there was no chatter coming from the water inlet valve when the ice maker filled with water. I waited till the compressor kicked on and began moving the refrigerant through the cap tube and heated vibration/browning noise the it goes way l adjusted the mastic tap/sound deadening tape to cover the joints of the cap tube better but did the noise did not get better but the unit is in no danger of failing because of this. I advised the customer/ apartment manager off this."

Arrived on site to install parts previous tech ordered. Installed new icemaker and tested. Unit is now operating as designed. No leaks where observed during service. Advised customer to allow 24hrs for ice production. Job completed.

"Arrived onsite for a refrigerator with a noisy ice maker, upon inspection I found that there was no noise coming fro the ice maker except for the ice dropping into the ice bucket, there was no chatter coming from the water inlet valve when the ice maker filled with water. I waited till the compressor kicked on and began moving the refrigerant through the cap tube and heated vibration/browning noise the it goes way l adjusted the mastic tap/sound deadening tape to cover the joints of the cap tube better but did the noise did not get better but the unit is in no danger of failing because of this. I advised the customer/ apartment manager off this."

"Arrived on site for washer, inspected unit and work area. Customers complaint was not dispensing fabric softener. Entered diagnostics and stored error code F5E4, ran diagnostics and found cold dual water valve not activating. Replaced both valves and retested unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site to install previously ordered parts. Replaced keypad W10919303, control W11295990, and display W11108634. Test unit and all cooktop burners operate correctly. Test oven by preheating to 350. Unit preheated correctly. Unit is operating as designed. Job complete"

Arrived on site for console powering on by itself. Upon arrival inspected unit. Need to replace control. Replaced control W10894098. Test unit by preheating oven to 350 and test all cooktop burners. Unit is operating as designed. Job complete

"Arrived on site to install previously ordered parts. Replaced motor W11497303, belt W11611297, and cam W10721967. Test unit and is operating as designed. No leaks present at this time. Job complete."

Arrived on site for unit squeaking during spin. Upon arrival customer stated that the larger the size load the louder the squeaking. Test unit and heard sound coming from belt area. Raised unit for inspection. Found both the cam pulley and belt are worn. Replaced both cam and belt and rest unit. Unit is now operating as designed. No leaks present at this time. Job complete

"Arrived on site. Replaced defective drain pump ran water to pump no leaks,water drained from pump no leaks."

Arrived on site to test unit for 3rd rack not coming out. Test unit and found wheels of track. Removed the rack and secured the wheels to track test unit and unit test good job complete.

Arrived on site to replace inverter and magnetron. Replaced both parts test unit and unit test good job complete.

Arrived onsite for a washer that will not start. Upon inspection I found that cause of the issue was that the connection to the drain pump was not making good connection because the factory crimp was not properly done I replace the factory connector with some normal spade connectors and tested the unit and found unit operating as designed. No leaks at this time job complete.

"Arrived on site , replaced outer door . No other issues found . No gas leaks detected at this time. Job complete"

Arrived on site to replace tub gasket and hinges. Replaced both hinges and tub gasket test unit and unit test good. Job complete.

Arrived on site of test unit for unit giving error code. Test unit and found loose wire at control board. Secured wire test unit and unit test good job complete.

Arrived on site for dishwasher leaking. Upon arrival confirmed issue and leak. Found door gasket failing to stay in place on left side of tub. Replaced gasket and tested unit. Found no leaks and unit working as designed. Call complete

Arrived on site and verified previously diagnosed icemaker and harness was needed. Replaced parts from icemaker kit. Ran diagnostics with no issues but found not fully filling as designed. Emptied icemaker and removed filter. Ice maker now filled as designed. Advised customer to replace water filter for water flow restriction. No leaks detected job complete.

"MVWC200BW0 Arrived to inspect washer shaking badly. I found the suspension failed and allowing the basket assembly to bounce up and down, nearly freely. The horizontal motion is transferred into vertical hop when this condition exists and I advised suspension R/R. I tested all other functions within manual test mode and verified the gear case seals were intact and there was no signs of any oil leaks. I removed and replaced the suspension, re-calibrated and tested. All functions were present and the unit did not vibrate as prior, freer the repair. During service I found the recently replaced cold water supply line was not fully tightened at the washer inlet and after correcting, a leak was corrected and did not return throughout the rest of the service.

"Arrived on site to test unit for microwave not heating, tested unit found magnetron not engaging, disassembled unit and checked all switches and sensors, all are good, inspected inverter board and found a burn mark, replaced parts and tested, unit is now heating properly customer has confirmed that the water is hot, job completed"

"Arrived on site to test unit for F8E0 error, tested unit found code present, stated to customer that a control and blower will be needed to fix issue, but since unit will be taken apart recommended to replace lower fan as well, replaced parts, preheat upper and lower to 350, error is no longer, job complete"

"Arrived on site for no,ice. Removed cover found broken wire grid,ran diagnostics pump not sending power to valve,unit passed other diagnostic test,ran normal cycle pump,sent power to valve weak water flow. Replaced grid cutter,pump and valve,ran diagnostics all test passed correctly good water flow to,pan. used 1 W10897719 (Water valve) from stock"

Arrived onsite for cooktop with f1e1 error code. Determined shorted relay on appliance manager. Completed repair. Tested. All checks good.

Arrived onsite for compressor not kicking over and found locked compressor installed a new compressor dye drier and access valve. Vacuumed system and charged with 56g of r600a refrigerant. Compressor is now running as designed. Advised customer to observe for proper cooling before loading with perishables.

Arrived onsite for range oven not igniting. On inspection the bake would light for 2 seconds and shutdown. Tested the coils on the regulator and they were not getting constant voltage. Replaced the DSI board and the unit started working as designed and no gas leaks detected during service.

"Arrived on site to inspect wall oven not heating. Upon further inspection, I found the unit not connected to wifi and assisted the customer in connecting it to wifi. I pulled the unit out onto my dolly and found that the power cord was too short to fully pull the unit out (photo). I found the unit power cord is installed in the cabinets above the microwave (photo) with no slack in the cord. I advised the customer that the cord would need to be moved to at least behind the microwave in order for us to be able to service the unit completely. I tested the unit at the control and found no voltage between points PX1-1 to PX3-2 for the bake element and points PX4-2 to PX3-2 for the broil element. I could hear the relays clicking, but no voltage. I recommended that the customer have their builder check the wiring for the unit as they should be getting at least 240V and the unit is only getting 120V. I recommended the customer contact our office should they continue to have issues once the electrical has been corrected. No repairs needed at this time, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not defrosting in the RC section, I removed and replaced the failed defrost element and bimetal and tested. Unit is operating as designed.No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap motor failure and the right RC door gasket being torn, I removed and replaced the RC evap,cover with fan motor and right RC door gasket and sealed the drain tube at the back of the unit and tested. Used my heat gun to shape the gasket. Unit is operating as designed.No water leaks observed during service, job completed."

"Arrived onsite for a range that will turn itself off as though you unplugged it. Upon arrival I ran the unit in bake and found that it preheated properly and the cylinder off and the on like normal, I tested the voltage at the wall and found that it was a steady 120vac, the I tried running the unit again and it turned itself off like it was unplugged but it was still plugged in to the wall. I installed the new control/clock and tested unit ss time and found unit operating as designed. Job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to,the motor failure and the element bushings being incorrect, I removed and replaced the sump/motor assembly and element and tested. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."

Arrived on site to test unit for unit not working no power. Test unit and found switch at wall turned off. Turned switch on test unit and unit test good job complete.

"Arrived on site for fridge leaking and lights . Found drain clogged with a sheet of causing drain to over flow and occasionally causing door not to close properly and cause it fridge to shut off lights . No other issues found .

"Arrived on site for tempmissues and dripping in fresh food . Found evap drip tray solid ice . Evap has normal frost . Removed ice ,drain tube clear and draining . Found heater ohm out at 105.8 . Recommended changing control due to inconsistent defrost times . Reran diagnostics all checked normal. No water leaks detected.

"Arrived on site to install previously ordered parts. Replaced motor, cam, and belt. Test unit and unit is operating as designed. No leaks present at this time. Job complete.

"Arrived onsite for unit not operating. Upon arrival test polarity and is good. Test. Pts switch , fuse, door switch, and motor and are all checking good. Need to replace harness.

Arrived onsite and determined washplate seized and unable to be removed. Advised customer on additional needed part and customer requested keeping the for gearcase at their home in the box. washplate and belt to repair. ; ordrng 1 W10752283 (Washplate)

Arrived onsite for refrigerator not cooling. On inspection unit was in the maintenance building and there was evidence that the evap was frozen. On further inspection found that the thermistor was reading 2.7k 77? the air temperature was 75? the heating element read 23 ohms. When I checked the evap fan motor it was OL. Ordering a new evap motor. ordrng 1 WP2315549k (Evap fan motor)

"Arrived on site for least front burner not sparking and igniting . Igniter is sparking when other knobs are turned . . Ordering valve with switch . ordrng 1 W10475147 (Spark module) and 1 W10371235 (Valve with switch)"

"Arrived on site for fridge making noise . Found freezer fan icing up also found FZ door rails are not closing properly at times and allowing warm air in . No water leaks detected at time of service"

"Arrived on site for refrigerator not working properly, inspected unit and work area. At arrival customer informed that the water dispenser had stopped working. I retrieved the temps in the RC 27? its to cold causing the water to freeze up. Also the customer made me aware that the ice bucket was broken from the previous company who serviced the refrigerator. ordrng 1 W11645127 (Diffuser) and 1 W11244434 (Ice container)"

"Arrived on site to test unit or not shutting off. Customer stated they use timed dry and unit will not shut off even when reached off cycle on timer on all options. Recommend replacing timer, fix thermostat and vent thermostat. Reached safety team outside of operating hours and could not document. Recommend reaching safety team prior to attempting any repairs for approval. ; ordrng 1 WP3977767 (Thermostat) and 1 WP3387134 (THRMST-FIX) and 1 279816 (Thermal fuse)"

"Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint and found compressor screeching extremely loud indicating it was internally locked up found amperage staying over 9 amps even with new replacement start device. Found compressor failing, will need office to reschedule once availability of parts is known W11370574 compressor, W11368877 evap coil, r600 kit, nitrogen kit, WPW10143759 uv drier, access valve W10913906, and lokring kit; ordrng 1 W11370574 (Compressor) and 1 W11368877 (Evap coil) and 1 R600kit (R600kit) and 1 Nitrogenkit (Nitrogen kit) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Lokringkit (Lokring kit)"

Arrived onsite for MW door not closing. On inspection found that the door needs to be pushed in for the unit to turn on. I troubleshot the unit in found the interlock micro switches were bad. Replaced them and the unit would not turn on no matter what. It has power but when you select a time and push start nothing happens. Ordering parts from the conversation I had with Susie.; ordrng 1 W11033422 (Interlock) and 1 W11261167 (Appliance manger)

"Arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F8E0-cooling fan speed. I tested the cooling fan on high and found the fan motor humming, but the blades failed to operate. I removed the unit from the cabinets and found the back panel badly damaged (photos). Removed the panel and found the fan mount bracket badly damaged as well (photo). Also found the fan housing badly damaged and pushed into the blades keeping them form rotating (photo). I removed and replaced the blower assembly and using my rubber mallet, I was able to semi straighten the back panel and get placed back on the unit. Tested the blower and it is operating as designed but the panel is vibrating. I am ordering the back panel, the mounting bracket & foam, along with CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to the availability of parts. Unit is operable at this time, but making a vibration noise.; ordrng 1 W10491987 (Foam) and 1 W11166802 (Fan mounting bracket) and 1 W11134657 (Lower back panel) and 1 W11134657CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint and found compressor screeching extremely loud indicating it was internally locked up found amperage staying over 9 amps even with new replacement start device. Found compressor failing, will need office to reschedule once availability of parts is known W11370574 compressor, W11368877 evap coil, r600 kit, nitrogen kit, WPW10143759 uv drier, access valve W10913906, and lokring kit; ordrng 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier) and 1 Nitrogenkit (Nitrogen kit) and 1 W11370574 (Compressor) and 1 W11368877 (Evap coil) and 1 R600kit (R600kit) and 1 Lokringkit (Lokring kit)"

Arrived on site. Removed mullion found broken wire on mullion harness part that was ordered was incorrect ordering correct part; ordrng 1 W11649966 (Mullion)

Arrived on site for unit not cooling. Upon arrival customer stated that the evaporator cover was covered in ice. Unit is now in garage. Customer left unplugged to melt ice. Restored power to unit and compressor turned on. Removed evaporator to check defrost components. Got a good frost pattern throughout the entire evaporator. Found ui is not lighting up or responding. Did find voltage to ui. Test resistance of heater and is 30 ohms. Need to order ui. Office to reschedule ; ordrng 1 W11518204 (UI)

Arrived on site for refrigerator. Couldnt find unit on site. Will need office to reschedule once unit is found. ; O-emld tckt

"Arrived on site for unit not powering on. Upon customer has back panel of console removed. Customer has screw put away. Test polarity and is good. Not getting voltage from control to UI. Also found water in tub. Customer stated that unit shut off during wash cycle. Ran resistance test on drain pump and is 19 ohms. During inspection of drain pump found some yellow greasy residue on rotor. Cannot determine if unit has a leaking gear case. The drain pump has mechanically failed and need to replace before replacement of control. Need Autho for control, UI, and drain pump. Office to reschedule ; ordrng 1 W11396717 (Drain pump)"

"Arrived on site for loud noise. Diagnosed condenser lines vibrating in compressor compartment,adjusted tubing lines noise no longer present"

"Arrived on site to inspect cooktop burners taking too long to ignite. Upon further inspection, the customer explained that when they would go to turn the front right burner on, it would take a long time to ignite and when it ignited there would be a large flame. I tested all burners and all are operating as designed. With the front right burner, I moved the burner cap to the side of the burner head and demonstrated what happens when trying to light the burner and the customer advised thats what she was seeing. I advised that the burner cap is not seated correctly which causes the ignitor to not arc against the cap like the designed too which in turn allows more gas to escape and once it does ignite, it shoots out a large flame. I made recommendations for use and care. No gas leaks detected during service and no repairs needed at this time, job completed."

"Arrived on site to test unit for thumping noise. Customer stated noise has not been present recently and denied service. No service provided, no fee collected. Job complete."

Arrived on site and charged to specs. Unit took charge properly and no loss in vacuum since last visit. Evap developing frost as designed. Job complete.

"KRFF507HPS04 Arrived to instal previously diagnosed and ordered parts. I applied sound deadening material strategically throughout the lower unit area and after complete, could not recreate the noise during any refrigerator state, compressor running or not. Operational test good, no leaks observed during service."

Arrived onsite to install previously diagnosed parts. Installed ui and spoke with customer about the oven not cooling down. I explained the unit is designed to hold the heat. If it cools down really fast there is a issue. I said if the door it is not open it will hold the heat for hours. The unit is operating as designed.

"Arrived onsite to test unit for not drying clothes properly, customer stated that it take twice as long then before, tested unit with vent tester and found it completely restricted, inspected vent hose and found it blowing up under pressure, advised customer to hire vent cleaners to address this issue, stated to customer not to use unit until restrictions has been removed to prevent potential damage to unit, job complete"

"Arrived on site to test unit for chimney replacement, customer stated that chimney is not centered properly, and damage on the vent hood body, inspected chimney found it is not installed properly by installers, dent in the hood is no longer covered by cosmetic warranty, vent hood has multiple scratches as well, unit has no failed components, and is running as designed, customer stated that he will call contractor to resolve this issue, job complete"

"Arrived on site to test unit for loose console, tested unit did not find anything unusual about the movement, removed cook top, inspected console towers, all screws are in place and movement is within manufacture specifications, unit is functioning as designed, job completed"

"Arrived on site to test unit for not washing properly, tested unit found drain pump not receiving voltage, around, continuity through harness, and found a broken wire, fixed wire with butt splice, tested unit is now running as designed, if issue persist a new lower harness will be needed job complete"

Arrived on site to test unit for not starting. Found tub was full of water. Found drain pump had connection broken off preventing from draining. Verified receiving proper voltage. Installed spade connection and drained out water. Ran diagnostics with no issues. Advised customer on load sizes to prevent unit from bottoming out and causing damage to pump. No leaks detected. Job complete.

"Arrived on site and replaced previously diagnosed gearcase, slider and suspension. Was able to remove wash plate this time out. Ran calibration and completed diagnostics with no issues. No leaks detected. Job complete."

"Arrived on site to test unit for no ice production, tested unit found bin full of ice, ran diagnostics cycle and it passed, customer stated that she had issues with her water lines and once that was fixed ice production started, unit is running as designed, no leaks detected job complete"

Arrived on site. Replaced both damaged doors and nameplate. Job complete

Arrived on site to replace regulator. Replaced regulator test unit no leaks present job complete.

Arrived on site to test unit for door not closing. Test unit and found and hinges. Replaced hinges test unit and unit test good job complete.

"WTW4855HW3 Arrived to inspect noise complaint. I found the bolt for the cam assy had came off and I removed and replaced the cam assembly due to excessive wear from the bolt issue. I recalibrated and then tested within service test mode. Operational test good, no leaks observed during service."

"WED4985EW0 Arrived to inspect drying issue and excessive lint. The tenant expressed concerns about the amount of lint ejected from the external vent to the apartment unit. Initial testing was the timed heating/cooling to prove airflow and I found the unit would not heat above 165?F. I checked the electrical supply and it was L1 122.3VAC L2 121.4 and L1-L2 211.8, the combined expected as the complex is on a 3-phase supply. Under load, the 211.8 declined to 208.9 and is sufficient. I found no heater circuit shorts to chassis and reran the test, viewing the element. There was very little element that heated to glow, only at the very top of the element. 19.9 amps were measured at L2 and no heat, L1 was 6.2 amps. With heat, L1 registered 25.6 amps. The motor made a very loud vibration and I elected to replace it and the blower. The door switch was intermittently failing and I removed and replaced. Testing after service showed the unit still heating slowly, but I attribute that to very good airflow. I advised the tenant of my findings."

"KRMF706ESS05 Arrived to inspect noise. I was able to somewhat recreate the noise the customer heard, but at a lower intensity. The sound heard was vibration within the lower unit area and started at the condenser entry loop. I secured the loop and added sound deadening material to the general area. I found the drain tube assembly gapped and I corrected. I squared and leveled the chassis and found the left door hinge, badly bent downward, preventing proper fitment with the ice bin to fascia contact area. I removed the door and corrected the hinge issue and tested. The unit operated as designed, no leaks observed during service."

"Arrived on site for washer, inspected unit and work area. Customers complaint was stoped while washing bath rugs. Inspected and found water in tub. Used my jumper harness to activate water pump and drain water. Found that the harness on the water pump broke. I did a successful repair on the harness and tested. Unit is now operating as designed. Job completed."

"Arrived on site for microwave, inspected unit and work area. Customers complaint is that the food is catching on fire and styrofoam plates melting. I tested unit and found it operating as designed. Advised the customer to no use styrofoam in microwave. Job completed."

Arrived onsite and replaced heater under service pointer #w11540694 guidance. Unit is now operating as designed. Unit had not developed leak failure prior to repair.

"Arrived onsite for dishwasher not working. On inspection found that there was a error of F4E3. I found that the strainer in the dishwasher was clogged. Explained to them that the strainer needs to be clean at least once a month. Ran diagnostics cycle 3 times trying to Get the unit to fail, the motor never got hot. The spray from the arms was very significant. Information the customer that if it happens again lets know"

"Arrived onsite on refrigerator making a noise. On inspection the compressor was vibrating and make a noise, I secured the compressor to keep from vibrating and the noise quiet down, you can hardly hear the noise any minute. No water leaks detected during service."

"Arrived on site to inspect range oven door not closing. Upon further inspection, I tested the unit and found the door hinge drops when closing the oven door. I removed and replaced both hinges and retested and unit is operating as designed. No gas leaks detected during service, job completed. No one available to sign for receipt. New build/vacant home"

Arriving onsite for a cooktop with the rear deft burner not working. Upon inspection I found that the burner was shorted out. I replace it and tested the unit several times and found unit operating as designed.

"arrived on site for no ice. Ran diagnostics shorted evap sensor,unit passed all diagnostic test,good water flow filled pan,recirculating pump working good frost formation on evaporator plate. Replaced evaporator sensor."

Arrived on site to test unit for unit moving not secured to counter. Customer had the brackets but we dont have long enough screws. Advised customer to get installers back out to install the unit correctly. Job complete.