We serviced a
JENN-AIR WINE COOLER
Model JUWFL242HL01
Near Austin, TX 78704
Luis
Job Details: 01/10/2023
"Arrived on site for not cooling and loud noise. Diagnosed compressor issue for loud noise and cooling issue,found no refrigerant in system,installed a new drier and access valve to locate leak. While pressurizing system hissing noise in compressor compartment,located noise from cap tube gave cap tube a slight tug and found cap tube broken in liner. Took pictures called tech support sent pictures to tech support per tech support and information being sent to product review team,whirlpool will contact customer SR#7735458829"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNZS0
Near Austin, TX 78731
Luis
Job Details: 01/10/2023
"Arrived on site. Ran diagnostics weak water flow to pan diagnosed a defective water valve,replaced water valve unit passed all other test,installed new filter customer provided and ran clean cycle with cleaner customer provided.
We serviced a
KITCHENAID DISHWASHER
Model UNKNOWINGLY
Near Liberty Hill, TX 78642
Maurice R
Job Details: 01/10/2023
Arrived onsite for dishwasher not working. Installed previously diagnosed parts. The keys were working with the new control board but during diagnostics mode the spray arms never in gaged to stat spraying. Customer did not want to go forward with repair due to cost of repair. I reinstalled the old control board
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Austin, TX 78748
Luis
Job Details: 01/10/2023
Arrived on site for no lights per service replaced defective freezer led module all leds working as designed. Repair covered by autho S191AQ ; used 1 W11601311 (Led module) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Dripping Springs, TX 78620
Luis
Job Details: 01/10/2023
Arrived on site for noise complaint. Fans and compressor running ran diagnostics on each individual part per customer will both components running unit is loud called tech support per tech support no repair normal operating soundsSr#7735462744
We serviced a
KITCHENAID WINE COOLER
Model kuwr214KSB00
Near New Braunfels, TX 78132
Kevin
Job Details: 01/10/2023
"Arrived on site and found door is hitting cabinet when closing, Level/plumbed the refrigerator by lifting left-hand side with foot and moved it 1 inch forward. Explained that refrigerator is not designed to have the door closed point inside the cabinet. Refrigerator cabinet needs to be flush with surrounding wooden cabinet to ensure the correct operation, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Braunfels, TX 78132
Kevin
Job Details: 01/10/2023
Arrived on site and found right hand rivet is missing from adjuster wheel. After replacing it her builder request adjusted front as much as possible but refrigerator cabinet does not line up perfectly with surrounding wooden cabinet/alcove. Explained to builder that this is not a built-in model and adjustments are limited. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near New Braunfels, TX 78132
Kevin
Job Details: 01/10/2023
"Arrived on site heading inspected refrigerator and found return air is frozen over, disassemble freezer and found white wire on harness to heating element is loose, took pictures. After resetting wire set refrigerator into a diagnostic cycle and defrost is now working. Defrost has already cleared return air, recommended the customer continue to observe refrigerator and if needed manually defrosting it by Unplugging it for two days, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near New Braunfels, TX 78130
Kevin
Job Details: 01/10/2023
"Arrived on site and inspected refrigerator and found icemaker tray has broken, replaced icemaker, cycled it, and filled with water, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Kyle, TX 78640
Kevin
Job Details: 01/10/2023
"Arrived on site and inspected washer and found control panel is unresponsive, disassembled control panel and found encoder board is not attached. After reattaching encoder control panel is working properly and washer will complete a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Marcos, TX 78666
Matthew
Job Details: 01/10/2023
"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Replaced compressor, pulled vacuum and held. Charged per spec and ran compressor. Compressor is running and unit is cooling. Instructed customer to place a bottle of water in the freezer and allow to freeze and remain frozen for 24 hrs before loading. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near San Marcos, TX 78666
Matthew
Job Details: 01/10/2023
Arrived onsite to replace electronics per Whirlpool. Replaced control and UI. Tested unit at 350 degrees. Unit is functioning properly. Customer will monitor. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Marcos, TX 78666
Matthew
Job Details: 01/10/2023
Arrived onsite for dishwasher not cleaning dishes properly. Upon arrival inspected unit. Ran diagnostics and found error code for wash motor not engaging. Ran test and confirmed failed wash motor. Replaced sump and motor assembly. Tested unit and unit is now functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near San Marcos, TX 78666
Matthew
Job Details: 01/10/2023
Arrived onsite for washer not completing cycle. Upon arrival inspected unit. Ran diagnostics and found error code for long/no fill. Ran test and found no hot water entering unit. Disassembled and inspected found valve stuck closed. Replaced valve. Tested unit and unit is functioning properly. Job complete. Documented with tech line SR#7735460194.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Austin, TX 78745
Joe Z
Job Details: 01/10/2023
Arrived onsite to install previously ordered parts. Replaced right side RC door. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, TX 78744
Joe Z
Job Details: 01/10/2023
"Arrived onsite to install previously ordered parts. When disassembling unit agitator is seized to shaft. Had to fracture agitator to be able to remove gearcase. Replaced gearcase W11393685, suspension W11130359, clutch W10754448, slider W10734521, agitator W11550891, stator W11195971, and rotor W11260238. Test unit and unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW1
Near Georgetown, TX 78626
David Z
Job Details: 01/10/2023
"Arrived on site to follow up on washer that had stopped agitating. Ran unit and found it locked in spin position. Checked actuator and found pin on shifted disc broken. Replaced actuator under parts warranty. Didn't feel any binding in the cam / splutch. I tested the unit and heard a weird electrical noise, but it stopped and unit worked perfectly fine. Advised Darrell that if actuator fails again we need to replace the cam / actuator / capacitor and control, to resolve any possible backfeeding or control issues. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Georgetown, TX 78633
Gerry C
Job Details: 01/10/2023
"KOCE500ESS11 Arrived to inspect microwave RF emissions after cabinet corrected by builder. I found the builder corrected the cabinet issue and the chassis was no longer sitting on the oven vent at the lower front of the unit. The microwave door had been jarred loose at some point and I was able to correct the outer door mounting and tested the unit. I found emissions steadily below the 5mW at 2 limit around the perimeter of the unit, except for approximately 1.5 seconds during the rotation of the liquid within the unit, per revolution. Per customer request, I contacted the MFG, tech Kurt, file #7735466866 to report the issue and ask for guidance. The MFG tech said unit is within limits and no further repair needed. Operational test good."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Austin, TX 78744
Wesley
Job Details: 01/10/2023
Arrived onsite and repaired unit by replacing the motor and blower. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78752
Wesley
Job Details: 01/10/2023
Arrived onsite and found leak from the valve cold water side breaking. Repaired by replacing water inlet. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austin, TX 78734
David S
Job Details: 01/10/2023
Arrived on site for ice maker not producing. I inspected the unit and work area. I found the ice maker not cycling and the fill tube frozen over. I replaced the ice maker and cleaner the fill tube. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Cedar Park, TX 78613
Kimo
Job Details: 01/10/2023
Arrived on site to install previously diagnosed parts. Upon arrival I installed the new gearcase and tested unit and found unit operating as designed. Job completed no leaks
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNXS1
Near Georgetown, TX 78628
Lou
Job Details: 01/10/2023
"Arrived on site to inspect ice machine noises and not making ice. Upon further inspection, the customer provided a video of the noise which sounded like the recirculating pump. I tested the unit and found the recirculating pump making a rattling noise. I removed and replaced the pump assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Georgetown, TX 78628
Lou
Job Details: 01/10/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the damaged pulley shield and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24JL00
Near Austin, TX 78738
Leonardo
Job Details: 01/09/2023
Arrived on site to test unit for door not closing. Test unit and found loose switch holders. Secured switch holder test unit and unit test good job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Waco, TX 76712
Gerry C
Job Details: 01/09/2023
"KRFF507HPS03 Arrived to inspect no cool. I found a leak within the sealed system in the lower unit area and I removed and replaced the compressor and associated parts. I vacuumed the system to 380 microns and then monitored for an additional 15 minutes. Holding vacuum, I charged with the MFG prescribed amount of refrigerant and tested. The ice maker housing require adjustment and after correcting, the ice bin gasket sealed as designed. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Troy, TX 76579
Gerry C
Job Details: 01/09/2023
"WTW5015LW0 Arrived to inspect unit not working. I entered service test mode and found 9-1, 9-9, 8-1 stored and cleared for testing. The drain pump woul rain, but it was very sluggish. I removed and replaced the pump and the unit resumed all normal functions. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Jarrell, TX 76537
Gerry C
Job Details: 01/09/2023
"Arts to instal previously diagnosed and ordered parts. I removed and replaced the failed compressor and installed the drier and service port. I vacuumed the system to 310 microns and then allowed the unit to sit for an additional 15 minutes. I charged with the MFG prescribed refrigerant charge and tested. Operational test good, no leaks observed during service."
We serviced a
JENN-AIR OVEN
Model JGRP548HM01
Near Kingsland, TX 78639
David Z
Job Details: 01/09/2023
"Arrived on site to diagnose range that is not igniting for bake cycle on left side oven. Tested unit and observed igniter. Found igniter was not sparking at all, but you could hear the unit spark. Checked wiring and found the cable for the left side igniter was never plugged in from factory. Connected igniter wiring and verified all working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Kingsland, TX 78639
David Z
Job Details: 01/09/2023
"Arrived on site to diagnose refrigerator not making any ice. Examined unit and found a lot of frost / ice buildup around the icemaker and bucket. Removed bucket and icemaker cover. Found ice wedged around the icemaker, keeping it from harvesting. Found fill tube slightly deformed, causing water to miss some of the tray. Heated and repaired fill tube. Unit filling as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB865GC
Near Marble Falls, TX 78654
David Z
Job Details: 01/09/2023
Arrived on site to diagnose washer with issues closing lid. Found lid was broken at hinges due to cracked plastic. Replaced lid with new. Tested and verified all working properly. Call complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Bastrop, TX 78602
Matthew
Job Details: 01/09/2023
"Arrived onsite for washer with error code. Upon arrival inspected unit. Put unit in diagnostics and found stored error codes for overload, motor unable to reach rpm, tachometer missing or wrong signal, open motor circuit. Ran test cycle and found unit not switching between agitate and spin. Inspected underneath unit and found failed actuator. Used truck stock actuator W10913953. Replaced actuator and tested. Unit is now functioning properly. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Bastrop, TX 78602
Matthew
Job Details: 01/09/2023
Arrived onsite for range with error code and bake function not operating. Upon arrival inspected unit. On arrival display showed F9. Referenced tech sheet and no code exists. Power cycled unit and tested. Once power was restored console was fully responsive. Ran bake cycle at 350 degrees and unit heated without error. Unit is now functioning properly. Customer will monitor. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78703
Kimo
Job Details: 01/09/2023
Arrived on site for a Built-in refrigerator that has malfunctioning LEDs. Upon arrival I found that there where LEDs out in the unit. I replaced the LEDs and found that the unit is now operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lago Vista, TX 78645
Maurice R
Job Details: 01/09/2023
Arrived onsite for washer not draining. On inspection found that the belt had come off the pulley and the pulley shield was on the ground with the belt laying in the pulley shield. The bolts for the shield were not to be found anywhere. Reinstalled the belt and the shield and ran unit in diagnostics mode. The unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Leander, TX 78645
Maurice R
Job Details: 01/09/2023
Arrived onsite for burner not igniting. On inspection the burner will not ignite. Took the burner head off in readjusted the burner plate. Reinstalled the burner and tested the unit. The unit is operating as designed and no gas leaks detected during service.
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/09/2023
Arrived on site for refrigerator making loud noise with frost build up. Upon arrival customer stated frost issue was mostly gone. After further examination I found the ice maker fan in fc still has some frost build up from prior issue that hadnt fully evaporated. Removed ice and found noise gone. Call complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Waco, TX 76710
Jonathan M
Job Details: 01/09/2023
Arrived on site for a washing machine that will not drain. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored air codes. Ran the unit through a diagnostic test and found the unit working an operating as designed and draining out at the end of the cycle. Advise the customer that I could not find any issue with the washer and that their issue may be with the drain inside of the home(as this service was done at RAC). The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW2
Near Waco, TX 76710
Jonathan M
Job Details: 01/09/2023
Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Ran the unit though diagnostics and found an F8 E1 (low/no water detected during fill) error code. Ran the unit through a fill test on both valves. Found the cold water valve not letting water through properly. Replaced the water valve with a truck stock water valve (W11210463). Tested the unit and the unit began to work and operate as designed. Call complete.; used 1 W11210463 (Valve) from stock
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Austin, TX 78735
Scott
Job Details: 01/09/2023
Arrived on site for oven not heating . Found switch on regulator was in off position. Flipped to on and oven fired right up. Ran preheat.No gas leaks detected. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FKB02
Near Austin, TX 78735
Wesley
Job Details: 01/09/2023
Arrived onsite and found the unit operating with failed airway frozen return. Thawed the return to restore cooling function. Advised that this can be symptomatic of control failure and formed before the control was replaced. Cleared the ice. Unit is now operating as designed. All checks good. No charge. call back
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Rogers, TX 76569
Paul
Job Details: 01/09/2023
"Arrived onsite for a no heat dryer. I found everything functioning except the heat. I found the heater open and the cabinet full of lint. I replaced the heater, vacuumed out the chassis and tested the dryer. All is working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near Belton, TX 76513
Paul
Job Details: 01/09/2023
Arrived onsite for a dryer to replace the previous diagnosed parts. I confirmed the heater was open. I replaced the heater and tested the dryer. All is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Killeen, TX 76543
Tyler
Job Details: 01/09/2023
Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed issue. Recovered refrigerant and installed drier and compressor and access valve. Pulled vac and recharged system with 41g of refrigerant. Found no leaks and unit running as designed. Informed cust9mer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Georgetown, TX 78628
Lou
Job Details: 01/09/2023
"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and could hear a metal clanking noise. When I stopped the unit, I could hear the blower wheel moving when it should have stopped with the drum. I disassembled the it and found the blower wheel broken free from its axle and the exhaust pipe loose. I removed and replaced the blower wheel and tightened the exhaust pipe and reassembled. Retested and unit is operating as designed. No lint observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Lakeway, TX 78734
Kevin
Job Details: 01/09/2023
"Arrived on site and replaced heating element per service pointer W11540964, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Spicewood, TX 78669
Kevin
Job Details: 01/09/2023
"Arrived on site and found customer is experiencing intermittent water dispenser operation. Found styrofoam evaporator cover in fresh food section has an airgap causing cold air to reach water reservoir lines and freeze them. Added permagum to fill in gaps and this should prevent reservoir from freezing, job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ03
Near Hutto, TX 78634
Cliff
Job Details: 01/09/2023
Arrived on site to replace compressor for refrigerator. Replaced compressor and filter drier and followed r600 procedures for vacuum and charging. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near Georgetown, TX 78633
Lou
Job Details: 01/09/2023
"Arrived on site to inspect dryer shutting off too soon and clothes not drying. Upon further inspection, i tested the airflow using my vent test kit and the unit passed both tests. I tested the unit on the customer setting of Normal/Medium heat. While testing, I rubbed my fingers across the sensors and found the heat was not coming on as it should. Using a wet rag, I tested the sensors again and got the same results. I found the eco boost selection was on. Turned the eco boost off and retested and found the heat would turn on more frequently but would not stay on for very long. I removed the front panel and tested the coils and found them out of range. Removed and replaced the coils and retested and unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW1
Near Killeen, TX 76543
Tyler
Job Details: 01/09/2023
Arrived on site for washer showing f5. Upon arrival confirmed complaint and found f5E2 in diagnostics. Found ACU sending correct voltage but lidlock was internally failing. Replaced lidlock and found unit had full functionality restored call complete
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ11
Near Austin, TX 78717
Vincent
Job Details: 01/09/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was the gasket on the left door for the ice maker had came off. I re-installed the gasket in place and replaced the water filter that customer provided. Unit is operating as designed and no leaks where observed during service. Job completed."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Austin, TX 78750
Vincent
Job Details: 01/09/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was unit still smelling like burnt. I inspected the unit and found the odor coming from the motor. I replaced the motor and advised customer to give it a couple of weeks for the smell to go away from the washer. Unit is now operating as designed and no leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78759
David S
Job Details: 01/09/2023
Arrived on site to I stall previous diagnosed part. I gained access to the capacitor and verified it is out of range. I replaced the capacitor and ran a diagnostic cycle. The unit is now working as designed job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Austin, TX 78759
David S
Job Details: 01/09/2023
Arrived on site for washer not complete the cycle. I inspected the unit and work Area. I gained access to the gearcase and found the cam bolt loose. I applied loctite and secured the cam properly. I calibrated the unit and ran a diagnostics cycle. I found it working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS04
Near Jonesboro, TX 76538
Jonathan M
Job Details: 01/09/2023
Arrived on site for a refrigerator that has an a line doors. Inspected unit and work area. Found the issue with the unit is that the flooring underneath the refrigerator is unlevel causing the doors not to align properly. Adjusted the feet to where the doors were aligned but the unit would not rock. Tested the unit and the unit is working as designed. Customer advised they were having issues with her icemaker spitting out small and large cubes. Tested the unit and found very minimal water pressure coming to the icemaker. Checked the water dispenser and found the same issue with water flow. The customer had another filter so we swapped out the filter and water back in flow through as designed. I did advise the customer that they just needed to replace the water filter. The unit is not working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 01/09/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the suspension and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Austin, TX 78744
Leonardo
Job Details: 01/09/2023
Arrived on site to test unit for damaged front panel. Replaced panel test unit and unit test good job complete.
We serviced a
JENN-AIR OVEN
Model JJW3830LL00
Near Austin, TX 78738
Leonardo
Job Details: 01/09/2023
Arrived on site to test unit for damaged front panel. Replaced panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCES550HBL00
Near Blanco, TX 78606
Andrew
Job Details: 01/09/2023
"Arrived on site to replace previously diagnosed components. After further inspection found only LF burner was needed. Replaced burner, tested unit, unit is now working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78746
Wesley
Job Details: 01/09/2023
Arrived onsite for fill calibration not working properly. Reset unit and calibrated fill. Unit is now operating as designed. Also was able to correct issue with the ice in only producing crushed ice because the cubed lever was not engaged with the actuator. Advised customer on repair. Advised on use and care. All checks good.
We serviced a
KITCHENAID OVEN
Model KODC304EBL00
Near Austin, TX 78727
Vincent
Job Details: 01/09/2023
Arrived on site for wall oven inspected unit and work area. Customers complaint was upper oven no heating enough. I tested temperatures and found it heating correctly. I then inspected the lower oven and fount that its a different configuration from upper so they will heat different because one has a exposed element and the other has hidden element with convection. I explained to customer and the understood. Unit is operating as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78729
Vincent
Job Details: 01/09/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint is unit is not drying as well as they thought it would. I ran a diagnostics cycle and found no stored error codes. Unit is operating as designed. Called techline and spoke to Nate SR#7735447022 to document my findings. No leaks where observed during service. Job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Kyle, TX 78640
Joe Z
Job Details: 01/09/2023
Arrived onsite for control panel not responding. Upon arrival found several UI lights on. UI is not responding to any buttons being pressed. Need to replace UI. Replaced UI w11414079. Ran diagnostics and there are no saved error codes. Test unit and unit is now operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78729
Vincent
Job Details: 01/09/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not completing the cycle. Entered diagnostics and found stored error codes F8E1, F0E5. I then ran a diagnostics cycle and found that the cold water valve was not dispensing water like it should. Removed the hoses and found the cold water valve full of corrosion from harsh water. I cleaned out the valve and flushed out the line. Ran a diagnostics and unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kyle, TX 78640
Joe Z
Job Details: 01/09/2023
"Arrived onsite for unit not operating correctly. Upon arrival ran diagnostics and and got error code F1-E2 motor control fault, F2-E1 stuck key. Ran manual test and during agitation and spin, control loses power. Checked polarity and is good. Need to replace control. Replaced control W11170317, calibrated unit and tested. Unit is now operating as designed.no leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Austin, TX 78741
Joe Z
Job Details: 01/09/2023
Arrived onsite for not drying. Upon arrival inspected unit and found lint on back side of lint screen. Test unit and unit heats but there is no air flow. Ran air flow test and failed. Inspected vent hose and is clear. Test blower and is good. Found vent outside of home is blocked restricting air flow. Removed debris and test unit. Unit now operates as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABB5
Near Austin, TX 78724
Joe Z
Job Details: 01/09/2023
"Arrived onsite to install previously ordered parts. Replaced sump and motor W10888591, and control W10906422. Test unit and unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Austin, TX 78745
Joe Z
Job Details: 01/09/2023
"Arrived onsite to install previously ordered parts. Upon arrival Customer explained about continued heating issues. Replaced power cord W11023766 and bake/ broil ignitor harness W11198972. Test unit by preheating to 350. At the 6th cycle unit attempts to ignite with 9 clicks 3 times, then never attempts again and temperature drops completely. Contacted Tech-line for assistance. Tech mentioned Service pointer for similar unit to this one. Sp # W10622771. Tech recommended checking DSI ( main control) system. Tech said during operation the ground is opening up and not allowing gas valve to turn on. Remove bake burner tube clean ground and bend ignitor. Believes that ground is issue during heat expansion. Tech gave SR# 7735449070. Checked all grounds and and tested. Grounds are good. Checked gap between ignitor and burner tube per Service pointer and is larger than the recommended 1/4 . Adjusted ignitor to 1/4 gap and test unit. Pre heated oven and burner ignited every time on 1st spark. Watched unit cycle several times and ignites everytime on 1st click."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Austin, TX 78747
Scott
Job Details: 01/09/2023
Arrived on site for check vent will not turn off . Found poor air flow . Air restriction is due to dryer being pushed back to far and getting vent tube crushed . Straightened out vent . Recommended getting a periscope vent for tight spaces . No lint build up in unit . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78747
Scott
Job Details: 01/09/2023
"Arrived on site , replaced dispenser motor ,spacer, gasket , ice bucket . Tested and fridge is dispensing cube and crushed . No water leaks detected at time of service. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Austin, TX 78737
Kevin
Job Details: 01/09/2023
"Arrived on site and found customer is experiencing a noise while refrigerator is running. Currently refrigerator is quiet. Set it into a diagnostic cycle and turned on all functions one at a time and noise customer is hearing is just found in freezer running. This is normal and cannot be adjusted or corrected, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78739
Kevin
Job Details: 01/09/2023
"Refer customer callback back to whirlpool, Arrived on site and found customer is experiencing intermittent noise, currently Refrigerator is quiet. Ran test three, test four, test six, and test 36 and did not hear any excessive noise. Reported customers experience to tech line. Techline pointed out using care described on noises normal to refrigerator and what customer hears is Either refrigerant moving in lines or heater on icemaker when it is preparing to cycle, there is no adjustment or repair that can fix this, job complete 7735446471"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS3
Near Round Rock, TX 78681
David S
Job Details: 01/09/2023
Arrived on site to install previous diagnose parts. I gained access to the center ice bin glide and replaced it with new. I replaced the damper door with the. Job complete.
We serviced a
AMANA RANGE
Model ACR4303MFB7
Near Killeen, TX 76549
Tyler
Job Details: 01/09/2023
"Arrived on site for range intermittently staying on. Upon arrival found no errors in diagnostics. Found following results for hardware Sensor(1.071k), bake element(22.3), broil element(16.1). Ran oven for 45 minutes and got an average of 337-343 when set to 350. Called techline and spoke with Tj sr#7735387347. Went over burner operation as well as oven but found no failures during tests. Tighten down infinite switch connectors and found arching stopped. TechLine instructed unit is operating as designed but instructed to bump up oven calibration. Increased it to 10. Informed customer of findings. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNK
Near Leander, TX 78641
Maurice R
Job Details: 01/09/2023
Arrived onsite for IM not working. On inspection found the FC was -2 and RC was 36 and the IM was not responding to test mode. I pulled the IM out looked to make sure the fill was not frozen. Did find a frozen fill tube. I dumped the ice that was in the tray retested the unit. Test worked this time it dumped and refilled the tray. I dumped the out and reran the test again. It dumbed the ice (water) and re filled the tray. Informed the customer to give it 24 hours to produce ice if not to call us back. No water leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Leander, TX 78641
Maurice R
Job Details: 01/09/2023
arrived onsite for range door shattered glass. On inspection found the oven Handel was lose causing the glass to shatter. Replaced the inner and outer glass. Unit operating as designed and no gas leaks detected during service. Called the safty team at WP and they gave the ok to fix the issue. Auth # W15j680wpl1
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Leander, TX 78641
Maurice R
Job Details: 01/09/2023
Arrived onsite for simmer going out on dual burner. On inspection found the simmer would not ignite when turn to simmer on the cooktop. I could here the gas coming out of the orifice but it would not ignite. I saw the orifice was 57 I installed a 75 orifice in the unit. Now there is enough gas being pushed through the burner to ignite the simmer flame on the burner. The cooktop is operating as designed and no gas leak detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Round Rock, TX 78665
Cliff
Job Details: 01/09/2023
Arrived on site to replace previously ordered parts for refrigerator. Replaced all previously ordered led assemblies and tested unit. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Hutto, TX 78634
Cliff
Job Details: 01/09/2023
Arrived on site to replace door panel for dishwasher. Replaced panel and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Cliff
Job Details: 01/09/2023
Arrived on site to diagnose a washer that is not filling with hot water. Found water valve failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Hutto, TX 78634
Cliff
Job Details: 01/09/2023
Arrived on site to replace previously ordered parts for range. Replaced lower and right side door trim and all is working properly at this time.
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Bastrop, TX 78602
Matthew
Job Details: 01/09/2023
Arrived onsite for dryer not operating in some cycles. Upon arrival inspected unit. Found unit heating and tumbling. Customer was not readily available for questions. Ran diagnostics and did not find any error codes. Recommended customer record which cycles were causing issues. Also recommended external ventilation clean out. Could not duplicate any issues. Unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bastrop, TX 78602
Matthew
Job Details: 01/09/2023
"Arrived onsite for washer Off balance and walking. . Upon arrival inspected unit. Customer stated that not all the time, but some of the time the unit goes off balance and stops the cycle, extending the cycle. Last occurrence unit walked, knocked into another appliance and pulled the socket outlet off of the wall. Current load were sheets. Took picture of king size sheets that were all to one side of the machine causing a out of balance pause. Adjusted sheets and ran load. Unit completed without error. Called warranty tech line. Was advised unit was not eligible for replacement, to proceed with a repair as needed. Ran multiple tests and unit did not duplicate tech advised loading error. Tech advised for customer to reach out to customer service. and off balance pause error code. Warranty customer service. SR#1684247737. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Cedar Creek, TX 78612
Matthew
Job Details: 01/09/2023
Arrived onsite for dishwasher not powering on. Upon arrival inspected unit. Controls not responding. Verified voltage to unit and recorded 123vac. Disassembled and cheer voltage to control. Voltage was good. Found UI not responding. Replaced UI. Tested unit and unit is now functioning properly. No leaks present at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Wimberley, TX 78676
Andrew
Job Details: 01/09/2023
Arrived on site to test unit for not cooling properly. Found brown wire to heating element popped out of molex connection. Secured connection and placed foil tape around connection to prevent from popping out. Applied silicone around excessive gaps between Linear and cabinet. Tested in diagnostics and all components working as designed. Advised customer to leave doors opens and allow evap to thaw for at least 24hrs. Job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Wimberley, TX 78676
Andrew
Job Details: 01/09/2023
"Arrived on site to test unit for loud rattling noise. Found blower wheel was broken and when heated would rub due to expansion. Had to break wheel out and was unsuccessful with removing wheel but from motor. Replaced motor and wheel, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Wimberley, TX 78676
Andrew
Job Details: 01/09/2023
Arrived on site and replaced previously diagnosed center rail and right side crisper pan. Unit working as designed. Job complete.
We serviced a
KITCHENAID OVEN
Model KSEG700ESS6
Near Wimberley, TX 78676
Andrew
Job Details: 01/09/2023
Arrived on site to test unit for oven portion turning itself on. Was unable to mimic issue. Found continuity through entire harness was good and no signs of improper grounding/arcing. Thermal fuse good. Replaced control as a precautionary and unit heating to 350 as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS08
Near Lakeway, TX 78738
Kevin
Job Details: 01/09/2023
"Office ad on, arrived on site for refrigerator leaking water, found ice bin is full of water, icemaker is jammed by three batches. Removed kick panel and did not find any leaking under icemaker. Inspected Freezer drain and did not see any blockage. A new icemaker will be needed to correct issue and will bring back valve; ordrng 1 WPW10277450 (Icemaker) and 1 WP2307650 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW1
Near Bastrop, TX 78602
Matthew
Job Details: 01/09/2023
Arrived onsite for washer no longer functioning after leaking. Upon arrival inspected unit. Found valve fractured and leaked onto control board. Control was no longer functioning. Replaced control and valve and tested. Unit was now operating and able to put into diagnostics. Ran auto test and unit failed at lid latch. Unit will need latch to complete repair. ordrng 1 W11307244 (Latch)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW
Near Smithville, TX 78957
Matthew
Job Details: 01/09/2023
Arrived onsite for washer making noise is on filling cycle and fabric softener not being dispensed. Upon arrival inspected unit. Put in diagnostics and found stored error code for Oversuds and lock failure. Ran test and test did pass however could hear the noise of a sticking valve and softener not dispensing. Unit is stacked in a closet area.
We serviced a
GE WASHER
Model GTW330ASK3WW
Near Bastrop, TX 78602
Matthew
Job Details: 01/09/2023
"Arrived onsite for washer not draining properly. Upon arrival inspected unit. Unit has standing water. Put in diagnostics and recorded multiple error codes, Water accessibility, loked rotor, options knob feedback, critical flood level, drain pump clearing failed. Ran drain test and pump was not energizing. Measured voltage and was not getting proper voltage from control. Also resistance on pump was not in range. Recommended customer replacement control and possibly drain pump. Customer stated control replacement was costly and would rather invent in a newer machine. ordrng 1 WH22X35597 (Control)"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Austin, TX 78724
Kimo
Job Details: 01/09/2023
Arrived onsite for a washer with no power. Upon arrival I tested for power at the wall and found that there was power there. But yet the unit wouldnt power on. ordrng 1 W11419171 (CNTRL-ELEC) and 1 W11396717 (PUMP-WATER) and 1 W11195971 (STATOR) and 1 W11260238 (Rotor) and 1 W11449841 (GEARCASE)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PLYM7
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/09/2023
"Arrived on site for dishwasher not completing cycles properly or heating correctly. Upon arrival confirmed issue and found f10e1 was the onY error in diagnostics. Found element would turn on and control was sending correct voltages to rest of unit. Found dispenser motor ohming at 1.9kohms(out of range). Also found large leak coming from vent motor/seal. Leading to dispenser motor failure. ordrng 1 WP8269259 (Vent gasket) and 1 WPW10329609 (Vent)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS05
Near Cedar Park, TX 78613
David S
Job Details: 01/09/2023
"arrived on site to possibly install previous diagnosed part. I gained access to the UI and replaced it. I found the console still not coming on. I tested power to the control and found line 1 had no power. I removed the UI and pulled the unit from the cabinet. I found line 1 was loose at the wall. I secured the wiring and found line on restored. I reinstalled the new UI and still found no response. I removed the UI and installed a new main control and the original UI.I found the unit now powers up and functions properly. The foam strip at the lower keeps falling off into the blower wheel. I am ordering a new foam strip for the upper blower motor. ordrng 1 W10491987 (Blower foam strip)"
We serviced a
LG DRYER
Model DLEY1201W
Near Austin, TX 78748
Scott
Job Details: 01/09/2023
Arrived on site for dryer leaking only during steam cycle . Found valve and spray assembly cracking . Recommended changing both parts . ordrng 1 AGB72911101 (Spray assembly)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78702
Kimo
Job Details: 01/09/2023
"Arrived on site for a dryer that is making noise when in use. Upon arrival I tested the unit and found that the noise was there. I gained access to the blower wheel housing and found that the wheel was making contact with the COLLAR, I am ordering the collar, housing and return with prescreened parts. Office to reschedule.; ordrng 1 W11310026 (COLLAR) and 1 WPW10211911 (HOUSING)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78723
Kimo
Job Details: 01/09/2023
Arrived onsite to install previously diagnosed parts. But upon arrival I found that the new outer tub had a hole in it. Will need to reorder the tub. To complete the call. Plz put customer on Cancellation list as she has already waited 4 weeks for this visit. Office to reschedule. ; ordrng 1 W11219115 (Out tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78723
Kimo
Job Details: 01/09/2023
"Arrived onsite for a refrigerator that is leaking from underneath unit. The unit was not leaking at this time. I and ordering the water fill valve, evap tray, and drain tube. Office to reschedule return. ; ordrng 1 W11455388 (Water fill valve) and 1 W11029011 (TRAY-EVAP) and 1 W11029075 (TUBE-DRAIN)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78753
Scott
Job Details: 01/09/2023
"Arrived on site for fridge not cooling after compressor replacement . Both sections room temp. . Found some UV dye around fresh food evap cover . All fans are running ,compressor running . Reordering compressor and evaps . Nitrogen ,uv drier ,service port . No water leaks detected at time of service. No water leaks detected at time of service. ; ordrng 1 W11492867 (Rc evap) and 1 W11575003 (3 way valve) and 1 WPW10608485 (FZ evap) and 1 W10832994 (Compressor) and 1 Serviceport (Service port) and 1 Uvdrier and 1 W11087200 (Inverter) and 1 Nitrogen"