Local Reviews
Powered by Fluid LOCALGood service, all appear knowledgable
Patsy - Georgetown, TX
All the service representatives were very professional. Just disappointed they could not find & fix the problem with the icemaker.
Quick Fix
Ms - Austin, TX
Kyle
Kyle - Wimberley, TX
repair washer
Judith - Horseshoe Bay, TX
So far our washer has not leaked like it has for the last 4 months. The last service representitive finally fixed our problem of the washer leaking water with every load.
No Solution
Bill - Georgetown, TX
Problem explored but, unfortunately, could not be resolved. This was through no fault of Steve's; potential resolution was more costly than new unit. I understood going in that cost of service might not result in solution to my problem.
Great Service
Sheila - Copperas Cove, TX
Very nice and a happy employee can tell he likes his job. Very good at explaining and showing me the problem with a good since of humor.
Great service
Thomas - Georgetown, TX
They did and showed up just as they said they would.
Great service
John - Hutto, TX
Informative and knowledgeable
Kailey - Burnet, TX
John made us comfortable while he worked in our home. He was professional and set out to fix our dish washer in a timely fashion.
Great Service
Ron - Georgetown, TX
Jonathan and his associate were prompt, identified the problem with my refrigerator, (bad filter sleeve) and took care of the problem. They obviously knew exactly what they were doing. I am very thankful I called Appliance Express!
Perfect
David - Georgetown, TX
Jerry managed to fix an undiagnosed problem that had led to over six months of calls. He is, hands down, the best servicer I have ever had the pleasure of dealing with. He got it done. That said, appliance express took a very long time to correctly identify the source of the problem. While it was eventually corrected, thanks to an unbelievably awesome tech, I do wish our problem with our ice maker could have been correctly diagnosed and repaired sooner. I’d give Jerry the highest ratings possible, and appliance express a B overall. They did fix the problem, but as a company, it took them a very long time to do it.
Excellent service.
Joann - Waco, TX
Excellent service, Steve arrived at the time expected. He was well-groomed, polite, and friendly. Answered all questions I had about the appliance. Would recommend to others.
Awesome Customer Service
Nancy - Kempner, TX
Al is very professional, VERY PATIENT, and has great customer service and very pleasant.
Great Service
Brian - Leander, TX
Luis was on time, was very informative, and fixed the problem. The refrigerator that he fixed his back to being just like new thank you for your service.
Excellent service
Sylvia - New Braunfels, TX
Courteous, and helpful
Wonderful experience and professional service
Florence - Cedar Park, TX
I had a very good experience with Serviceman that came to repair my icemaker. I’ve had major problems with this GE appliance for over 3 years. When Appliance Repairs diagnosed the problem I realized the technician was a very capable employee. He was efficient, courteous, knowledgeable, and had a pleasant personality. Thank you for having an individual such as this as your employee.
Great service
Stuart - Driftwood, TX
Bonnie
Aw/sa - New Braunfels, TX
Great
prompt accurate diagnosis
Barbara - Round Rock, TX
Very professional, knowledgeable and friendly.
Micheal -
Jonathan explained the workings of the machine better than the book of instructions that came with the machine. The instruction booklet assumes to many variables without clarifying things you need to really focus on. I may have been passed by with today’s electronic revolution, but when the instruction booklet leaves a lot to be desired, that goes too far. Thanks for being patient with this customer and his lack of the new age electronics and to your assistant, who I.m sure got a good laugh out of the call.
Maytag
Kitty - Cedar Park, TX
Very experienced tech
Bob - Marble Falls, TX
Appt. confirmation very cumbersome. Why should I be expected to confirm my presence at home for the appt. by e-mail "and" phone. Once I say yes, that should stop subsequent contacts to me.
good service ,
Rick - Austin, TX
Outstanding!
Shaunda - Killeen, TX
Efficient, timely, and knowledgeable. What more could I expect!
Diane - Austin, TX
Great service!
David - Hutto, TX
Tyler was super helpful in getting us back up and running...highly recommend his services through Appliance Express!
Great service
Amli - Austin, TX
A+ service
Bob - Kyle, TX
Kevin Bell arrived on time, was very friendly, and quick!y set to work. He had our problem diagnosed in about 15 minutes and had it fixed shortly after that. Awesome job!
Microwave Door
Laura - Austin, TX
Tech did a great job with fixing the microwave door!
Gene
Gene - Leander, TX
Great job. Lou is very prof, knows his stuff.
Great service !
Patricia - The Hills, TX
Paul was great, friendly & knowledgeable!
Five Star Service
Scott - Austin, TX
We were back up and running fast!
Stacey - Georgetown, TX
Our dryer went out and Tyler arrived same day and assessed the machine, determined what was needed- and once the part was ordered, came back first thing. We were up and running again within 20 minutes. Their customer service is stellar and Sarah was wonderful to work with to get appointments scheduled and met.
Reba
Reba - Austin, TX
No comment
Great Service
Jacob - New Braunfels, TX
The guys at Appliance Express were awesome, thorough and exceeded my expectations.
Great services and crew
Will - Leander, TX
Washing Machine Repair
John - New Braunfels, TX
I told the guys they dd not need white booties however, when they left there was water still on the floor and they left boot prints all over the floor with excess water. They used some towels in the machine to see the balancing issues. Could have easily used them to clean up after themselves. Also, I had to move the machine a little to get back in place Nice guys, but if I'm paying >$100.00 bucks why am i doing all the clean up?
great service
Marvin - Liberty Hill, TX
warranty work, so don't know cost/pricing. Arthur was very professional. knowledgeable, polite. no time wasted.
Great service
Carolyn - Seguin, TX
Robert and his assistant were very courteous and knowledgeable. They advised us when they were on their way and were right on time. Fixed the problem and everyone is happy. Thank you
Warranty
Don - Burnet, TX
Tommy was on time, fast and efficient. He explained what he was doing and was finished in just a few minutes. It was a pleasure to have him in my home.
Excellent!
Nelson - Pflugerville, TX
Great service
Ramdas - Austin, TX
He was clean and excellent work
Issue not resolved
Kent - Kyle, TX
Robert did only a cursory evaluation and did not address the issue.
washer repair
Michelle - Woodway, TX
excellent service, technician was patient and informative
superior customer service
Irina - Elgin, TX
Wesley is great, goes out of his way to help and provides accurate, useful advice.
Riverview22
Pattye - Seguin, TX
Couldn’t have been a better service call. All went well
Great service.
Catherine - Killeen, TX
Great Service
Arvind - Temple, TX
Perfect Repair
Michael - Kingsland, TX
Tommy is awesome. He was polite, informative and efficient. THANKS TOMMY!!!
Competent
Edward - Austin, TX
Came on time, found the filter plugged.
Arthur
Arthur - Killeen, TX
Great Service!! Very concerned about the customer, he is awsome I would recommend him to friends an family
Great service
Steve - San Marcos, TX
Leo was very professional, friendly and knowledgeable about our issues. Had great recommendations to better our understanding the appliances.
Barb
Barb - Austin, TX
Great service. Technician was friendly, helpful and very knowledgeable..
Professional Service, Great People!
Joseph - Seguin, TX
Robert Jared of Appliance Express arrived earlier than expected and got to work right away on our squeaky washer. He quickly determined the cause of the noise and replaced the defective part. After installing the new part, Robert did a thorough test of our washer. Everything worked as it should. We were so thankful for his help and expertise. I would highly recommend Robert for any appliance repair. Respectfully, Joe and Lorna L.
Great Communication as to arrival time.
Scott - Marble Falls, TX
Great service with 2nd repairman
Stephanie - Dale, TX
We had warranty work for a Maytag dishwasher. The first service man (Tom) refused to work stating that we had to have the dishwasher removed first before he would work on it. We had to go back and forth but finally got a new service man (Diago) who not only removed it but fixed it with no problems. He was wonderful and very professional. The first man was rude, causing us to be without our dishwasher for almost 3 weeks. The following ratings are an average of the 2
Friendly and professional technician.
David - Burnet, TX
Thomas was promp and courteous. However, my washer still leaked water after his service call. I would still recommend him for future service. I am giving Thomas an excellent rating but I do wish that my washer had been fixed.
Professional, knowledgeable and honest
Carmen - Cedar Park, TX
Technician arrived on time and diagnosed the problem right away. He was very honest and did not try to high pressure sell us on fixing our washing machine. The work he performed was done in a timely manner.
Good experience
Audrey - Austin, TX
Paul knew what he was doing and I felt confident when he told me he wouldn’t advise putting the money into repair.
Great communication
Thalia - Cedar Park, TX
Did well to communicate on arrival time and we’re always within offered window. Sry professional and got the job done.
Assess status of unit repair
Debra - Georgetown, TX
Although the repair would have been more costly than buying a new unit, the advice given by the technician on procurring a new unit was outstanding!
Great service, great technician
Marilyn - Georgetown, TX
The technician was very informative and explained what I thought was a problem with my oven.
Polite but not fixed
Jo - Kyle, TX
Nice young man. Arrived early and worked quickly but the fix was not correct. Refrigerator temp still does not below 55 degrees. That's a big problem.
Tommy is the best!
Debra - Granite Shoals, TX
Prompt, professional, courteous. Tommy did a great job and kept me informed.
Excellent Service
Attaullah - Round Rock, TX
We are very happy with the service and advice
Great Experience!
Adam - Leander, TX
Lou was excellent - would highly recommend - thanks!
Scott did a great job. Was always on time.
Tim - Austin, TX
Great serviceman and service
Tracy - Austin, TX
Appreciate Leo’s courtesy and knowledge. He was patient with questions, good explanations of questions based on his knowledge and experience.
Excellent
Connie - Austin, TX
A very good job but not perfect
Ted - Georgetown, TX
Jonathan and his trainee we both very nice and helpful regarding the home warranty issues. After they left I realized that the dishwasher was not attached one side. This was not there doing but they worked inside and under the machine and didn't notice this and correct it. Even if it was an additional charge it would have been nice to have spent $400+ for the repair that this would have been corrected to prevent future failures or problems.
The service personnel did and excellent job
Tracy - Georgetown, TX
The only thing that was a problem was the fact that we took off work to meet a noon to 4pm window. The service personnel were unable to meet that window. They arrived at 6:20pm.
Very accommodating
Tiffany - Dripping Springs, TX
I couldn’t meet until after 3:30. Appliance Express employees were very willing to work with me and accommodate my schedule.
Dishwasher issue
Liv - Austin, TX
Excellent service!
Extremely prompt.
Anna - Belton, TX
My washing machine quit in the middle of my laundry day! 😩 I went on line to arrange a service call & the technician was able to come out the next day. He located the problem immediately & made the repair just as quick.
Good service/knowledgeable tech.
John - Austin, TX
Kevin was very professional and worked quickly. Service call was well done.
BJ
Bobbye - Waco, TX
Awesome service!!! Al was so courteous and efficient.
James is superior in his skills...! Fixes things with percision.
Lynne - Lago Vista, TX
James is the best..!! Second time here for a different appliance. So efficient and knowledgeable. Don't want anyone but him here. Excellent employee.
Review
Brenda - Austin, TX
We have had the pleasure of having Paul work on our whirlpool appliances. When I initially called JennAir they quoted me over $900 in parts and labor. I honestly, still believe that the parts are too expensive, we paid over $500 in total. BUT Paul was helpful. He’s really nice and respectful. My oldest which is 4 was really interested in what he was doing during the most difficult part of installing the part. And he was really nice to her.
Great / Prompt Service
James - Spicewood, TX
Very knowledgable regarding the ice machine. Sorted out the issue quickly.
Lisa
Lisa - Austin, TX
Christy
Christy - Dripping Springs, TX
We would like to him service any appliance that would need attension
Teddy - Georgetown, TX
Dishwasher sprayer replaced
Debbie - Liberty Hill, TX
The men who came to our house on two different days were very nice and professional.
exceptional service
Paul and Joan - Seguin, TX
Diego knew what he was doing. I would use him for my repairs any day!
Fantastic work
Keri - Pflugerville, TX
Tyler was great. He was friendly, knowledgeable, and did the repair in a reasonable amount of time.
The text was nice or respectful but the problem was not fixed
Wayne - Elgin, TX
The machine has been broken for over 6 weeks now. And the purpose of the technician was come out and fixed the ice maker ..he was here almost 2 hours but the problem is still not fixed
Top notch service
Clint - New Braunfels, TX
Nobody wants to have to call an appliance service technician, but it makes it much more bearable when you have someone as friendly, knowledgeable, and considerate as Diego! Thank you, Diego!
Great Service
Jenn -
Excellent and professional service
Idowu - Manor, TX
Great tech
Outstanding!
Stephen - Georgetown, TX
Excellent job by Jonathan and Andy. Jonathan very knowledgeable, explained what was going on very well. Repair was done quickly. Very professional - will definitely call them again.
Gene
Gene - Leander, TX
Great service, very professional!
Quick, fabulous service.
Bill - Austin, TX
Solved our problem in about one minute.
Karen
Karen - Wimberley, TX
Nice individual. Great service.
On time, fixed fast, great customer interaction
Denis - Round Rock, TX
I bought a new gas range and one of the burners would not light. Tyler showed up for the warranty repair in the earlier part of the time window, shortly after the automated attendant called my phone. He very quickly identified and corrected they problem.
Great Service
Debbie - Georgetown, TX
Great, Prompt Service
Millicent - Austin, TX
Great service
Charlene - Spicewood, TX
Brandon was in and out of here. He was professional and knew what he was doing. My washer is now working, no leaking no noise.
Ken
Ken - Austin, TX
Great service
Refridgerator repair
Scott - Lago Vista, TX
Appliance Express was very professional from beginning to end. Excellent communication as to when to expect the repair person. James showed up on time gave me a diagnosis and price within a very short period of time and fixed my problem.
Joseph did a great service
Valkiria - Del Valle, TX
Oven Repair
Kathy - Dripping Springs, TX
Brandon was on time, polite and did a great job fixing my oven. I love that your service tries to figure out what is broken over the phone and you send the technician equipped with the correct parts. Awesome service!
quoted one price and charged another
David - Georgetown, TX
I was quoted $99 for a service call. I was charged $140. Technician took about 15 minutes to change filters and try a bypass plug. Problem seemed to be solved but next day had same problem so issue was NOT RESOLVED. I felt I was overcharged and the original quote of $99 should have been the charge.
Great Service
Melissa - Austin, TX
Representative went over and beyond to educate us about our Whirlpool Appliances and fixed my fridge. This is the second time coming to my home. My dog and both my husband and I like him. He knows how to treat a customer. Also, very polite.
Great experience
Sean - New Braunfels, TX
Easy/on time
Mr
Eyal - Georgetown, TX
John
John - Buda, TX
Great service!! Leo is very knowledgeable and goes out of his way to complete the job. Thank you!
Terry
Terry - Georgetown, TX
Tyler was excellent.Very friendly and knowledgeable.
"Excellent service."
Barbara - Seguin, TX
Very Satisfied
Elaine - Austin, TX
Excellent knowledge
Mario - Austin, TX
Kevin was very professional and very knowledgeable of the repair needed for the washing machine
Great service
Allison - Austin, TX
Leanardo is trustworthy and knowledgeable. We always receive great service from him.
Great service
DebH - Austin, TX
Leo came out to wrap up the remaining issues with my new oven. He is such a delight...punctual, friendly, courteous, neat, and efficient. We hope we don't have to see him for a while but will miss him!
Very Satisfied
Jim - Salado, TX
Highly professional and competent service providers.
Whirlpool Frontload washer
Jackie - Round Rock, TX
Thank you
Alfredo - Hutto, TX
Great service
William - Cedar Park, TX
Lou really knew his stuff. Was prompt, thorough, and explained things very well.
Thanks for the fre diagnosis.
Ryan - Cedar Park, TX
Really appreciate it.
Great service
Arden - Kingsbury, TX
Diego was right on time, very professional, diagnosed the problem, although the appliance was under warranty and a part had to be ordered, when he returned with it the following week, he quickly repaired the appliance.
Great Tech
Larry - Austin, TX
Paul does a great job with a great attitude. He is a great asset for your company.
Fast and quality service
Doug - Austin, TX
Great Service 🤙
Joann - Austin, TX
Lou was very professional and knowledgeable and fixed my oven very quickly. Great service! Would love it if the company could schedule within a tighter window to avoid having the appt inconvenience my day and my work schedule.
Great service
Valerie - Temple, TX
Good communication
Customer - Pflugerville, TX
Luis was efficient and very nice.
Kathryn - Austin, TX
He came in the time window, explained what he would be doing, how long it would take, how many years he had been doing this, what I should look for after he was done, worked efficiently, and gave me a few ideas to help my gaskets seal the most efficiently after he completed the job. Very professional and a nice guy.
Maricela
Maricela - Temple, TX
I had to call them again because it didn’t get fixed the first time. My washer was for working for 3 day then the error message came on again. I had to be without a washer for some time because it completely locked the washer.
Very knowledgeable
Jennifer - Georgetown, TX
Technician was very knowledgeable and explained things thoroughly. I appreciated his positive attitude and willingness to provide excellent customer service.
Maytag Washer Help
Odawg - Austin, TX
PERFECT... Well-mannered and professional in all aspects!!
Excellent service
Ramon - Leander, TX
Technician was very professional and knowledgeable.
Great Service
Cathy - Georgetown, TX
Very professional, knowledgable
Finally
Eddie - Georgetown, TX
Lou is a very friendly and professional.
Totally professional
Mike - Harker Heights, TX
Friendly and professional. To the point.
Mrs. T
Leslie - New Braunfels, TX
Performed extended warranty work, so to be fair I didn’t have to pay anything (warranty included parts and labor) for the service.
Excellent service!
Diana - Lakeway, TX
Paul was awesome! Very friendly, knowledgeable and got my oven fixed quickly.
Great Service
GJ - Austin, TX
Very professional and did a great job. Delay in scheduling service was our major negative.
Amazing Service, Above and Beyond
Jill - Houston, TX
I loved the follow up and accuracy of this company. I never questioned when or at what point they were coming. Service was great as well!
Great Service
Rich - Leander, TX
They came out, diagnosed the problem quickly, explained what was wrong, fixed it, and left. I’d use them again if needed. Great experience.
Great tech
Lee - Manor, TX
Honest quick evaluation of problem and quick fix
microwave
Thomas - Copperas Cove, TX
Awesome!!
Anandaram - Austin, TX
It was awesome!! Although, it was late evening but they got it done!
Good Warranty Service
Leon - Hewitt, TX
Super service
Lisa - Austin, TX
I was really impressed with Appliance Express. On time, excellent communication and a very knowledgeable tech.
great service
Raymond - Austin, TX
Joseph was the best serviceman he was on time, explained the repair and very personable.
Diagnosed the problem immediately
Ron - San Marcos, TX
Kevin knew the issue with our dishwasher almost immediately after hearing the noise. He repaired it quickly and it now works fine. He arrived on time and was very professional.
Awesome Service
Elsa - San Marcos, TX
Service guys were clean and polite. Explained everything thoroughly and were on time and performed the task of repair.
Great Service
Anna - Round Rock, TX
The young man, Tyler, who came to fix my dryer was friendly and knowledgeable. He worked quickly without making a mess, and compleated the job professionally.
ejfc
Evelyn - Manor, TX
Great Service
Technology knowledgble , Friendly, quick to idenify repair
Melissa - Taylor, TX
Madrid
Iris - Buda, TX
Super profesional, and open to help me with somengthing that it das not on the list. I do really appresiate that!!
Jerry is excellent
Pooja - Austin, TX
great service, on time
Ken - Austin, TX
Wonderful Service
Roxana - Leander, TX
James was great! Very professional and explained everything to me.
Very helpful
Margaret - Stonewall, TX
Fixed some one ‘s oversight!
Mark
Mark - Killeen, TX
Awesome service! I was very satisfied with the service I received. Al was very professional. He explained in detail the problem and the solution.
Repeat Calls
Geraldine - Round Rock, TX
Had 4 different men out four different times. Each time they fixed something on my microwave, something else went wrong. I don't think any of the men were incompetent, I think my microwave was just a lemon. After 4 repair calls, Whirlpool is giving me a new unit. I will find it difficult to answer the following questions. And I don't know what the costs were because they were covered by my warranty.
Kitchenaid refrigerator Service
Wanda - Round Rock, TX
Great service and care!!
Refrigerator Doors
Sandra - Hereford, TX
Timely and efficient
Good service
Nancy - Kempner, TX
Al was very professional.
Great service
Kimani - Round Rock, TX
Great Service
Estanica - Austin, TX
Great Service
Paul - Burnet, TX
He came fixed it and did not make any mess. He cared and seemed to actually give a damn about what he did!!!! Appeared to have very good product knowledge!
Harmon
Naomi - Austin, TX
Freezer Ice Maker
Kayla - Bertram, TX
Great service.
Gail - Austin, TX
Problem resolved once again by Paul.
Amazing
Jeremy - Austin, TX
Can fix anything, quickly and affordably!
Great service
Andrea - Harker Heights, TX
Great service
Kathy
Kathy - Austin, TX
Great service, friendly technician.
Brandi - Belton, TX
Friendly, respectful technician. But unhappy with my washer already needing service when it’s not even a year old yet! Poor quality on whirlpool!
Great experience!
Sarah - Austin, TX
Luis was prompt and clearly communicated the process with me. He was able to quickly fix our problem. Would definitely have him out again to help w/ any appliance maintenance we need.
Friendly, knowledgable, helpful
Barb - Austin, TX
Excellent service. He taught me a lot about my dishwasher and how to care for it. He was friendly and knowledgeable. Technician was fantastic. Scheduling was sub-optimal; I had to wait quite a few days to get on the schedule.
Amazing service
Elizabeth - Belton, TX
Very professional! Arrived exactly on time and fixed my washer quickly!
Great & Quick Service!
Javier - Austin, TX
Great service
Austin - Austin, TX
Pleasant
Great customer service experience
Paul - Taylor, TX
Great Service
Kathryn - Marble Falls, TX
This is the second time Tommy has been out to our house, unfortunately. We are really impressed with your service; no so much with Kithchen Aid appliances, though.
Great Service
Amy - Austin, TX
Got our ice maker working in no time! Thank you!
Excellent Service.....Steep Price!
James - Austin, TX
above and beyond service
Richard - Austin, TX
Paul took care of our problem, told us how to avoid it in the future, and changed the location of the model number information so that it would be accessible. Couldn't ask for more!
Great price since it was repaired under warranty.
John - Bastrop, TX
Tech showed up in the time frame. Was very knowledgeable. Put everything bake the way he found it after the repair.
We now have a freezer drawer that works smoothly!!!
Mrs Angela - Georgetown, TX
Jonathon Short arrived on time, surveyed the freezer drawer, decided that the remedy was new slide brackets, installed new ones, checked everything was working properly, and ensured all is now correct. What a smooth and expert process .. Thank you Jonathon. Angela Tucker
Great service
Betty - Lakeway, TX
Young man was Polite, informative and on time!
Excellent Service From Start to Finish
Lori - Austin, TX
From the person who sets the appointments to the service technician every one is polite and friendly. The service technician was skilled and quick. We will definitely use them again!
Great Service
Ty - Austin, TX
Leo went above expectations. Really appreciate it
Very Helpful
Laura - San Marcos, TX
My tech fixed the issue with the micro quickly & then asked if all my other appliances were operating as expected! He taught me a couple things about my dish washer & stove top! Great service! & scheduling was amazing!!!
Robert
Robert - Austin, TX
Great service. Whirlpool should give accurate info in regards to pricing.
Great Job
Steven - Georgetown, TX
Great employees with a Great personality. Worked quick was clear with all information.
Marsha
Marsha - Red Rock, TX
He was professional, was friendly, and handled the issue quickly. 👍🏻👍🏻
Fast and Effective
Connor - Austin, TX
Prompt, friendly, effective, and efficient
Hightower - Pflugerville, TX
Wes called before he arrived. He arrived when he said he would and within the scheduled window. He was friendly without being overbearing. He quickly diagnosed and clearly explained the issue. When he returned with the parts the following week, he fixed the problem quickly. Our fridge has been good as new ever since. We are very happy customers.
Great service
Laura - Bastrop, TX
Great service
Stephanie - Austin, TX
Great tech & great service. He was fast, knowledgeable & fixed my dishwasher.
Sandy
Sandra - Seguin, TX
Very pleasant man knowledgeable
Patricia
Patricia - Austin, TX
Great service! Joseph is very knowledgeable and experienced about the workings of Whirlpool appliances. He got the job done and I'm so grateful.
Quick resolution
Luis - Buda, TX
I felt bad that the issue was a simple switch of the breaker. Kevin was able to isolate the issue quickly and get me going. Thanks
Nothing they were able to do
Corey - Austin, TX
The technician walked in the door and told me in the first minute that he wasn’t going to be able to do anything. He hadn’t even opened the fridge at that point. Our issue is with the noise and he said a lot of Whirlpool fridges get these complaints.
Great service
Valarie - Lampasas, TX
Great service
Mike - Georgetown, TX
Tyler was great. I just wish we could set up a more exact time for the visit as opposed to a 3 hour window.
Great experience
Meredith - Austin, TX
Great service
Linda - Wimberley, TX
Loved the service! I knew when to expect Brandon, he let me know when he was 15 min. out. He was very professional, knowledgeable and easy to talk to. Listened to what was happening and checked all the systems. Found the problem and replaced the part. Refrigerator works great now. No frozen foods in refrigerator. Thank you Brandon. Won’t hesitate to reference you!
Great Service
Nancy - Wimberley, TX
Diego Gomez came to my home for a service call for my refrigerator as it wasn't defrosting. I had had a service man to my house on two previous occasions for the same issue. Diego diagnosed the problem and made the needed repairs very quickly. So far my refrigerator has maintained the proper temperature. I surely hope the problem has been resolved.
Jo
Jo - Marble Falls, TX
Luis M.
ICE MACHINE UNKNOWN RF15IR "Arrived on site for no ice. Main control led blinking 3 times,called tech support per tech support unit will need evaporator thermistor,checked ohm reading on bin thermistor reading 1.7k per tech support good will only need Evap thermistor. ; ordrng 1 EVAPTHERMISTOR (EVAP THERMISTOR )"
Leonardo C.
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to test unit for hinge broken. Found right hinge broken, replaced hinge test unit and unit test good job complete."
Kevin B.
WASHER MAYTAG MVWB765FW3 "Arrived on site and inspected washer and found rotor nut is loose and allowing it to shake while running. Took 1 picture. Aft correcting ran all functions in manual diagnostics and everything passed. Discussed correct loading and soap usage with customer. No water leaks detected at time of service, job complete"
Eman J.
MICROWAVE WHIRLPOOL WRS571CIDM02 Arrived onsite for previous diagnosed parts. Installed door. Tested system. Everything works as designed job complete.
Lou S.
RANGE KITCHENAID KFDC506JSS00 "Arrived on site to install previously diagnosed and ordered parts. Due to the main control and UI failures, I removed and replaced both and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Lou S.
MICROWAVE WHIRLPOOL GT4175SPS3 Arrived on site to inspect microwave turntable not rotating ad the unit getting too hot. I turned the unit on and found the turntable not turning. I inspected ether wave guide shield and it was good. Removed the unit from the wall and removed the oven and checked the mag/cap/diode and all checked good. I inspected the waveguide and it is good with no burns. I removed and replaced the turntable motor and tested. Unit is operating as designed. Job completed.
Paul R.
DRYER MAYTAG MEDX655DW1 Arrived onsite for a dryer with the handle broken and can’t open the door. I found the clips on the handle broken. I put a zip tie on the door so the customer could open the door and use the dryer until we return. Ordering W10861225 handle.; ordrng 1 W10861225 (handle)
Jonathan M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for refrigerator that has water leaking around the icemaker. Inspected unit and work area. Customer advised that his ice bin broke yesterday and contacted Whirlpool about it. They advised they would make us aware of the parts needed. See photos. Customer said the icemaker hadn’t dropped ice from the icemaker over the past few days but it had happened several times. Checked icemaker and found the unit over filling. I asked the customer about water pressure in the home and he said the water pressure varies throughout the day. I advised to have him turn down his water pressure going to the unit to ensure he doesn’t overfill. Customer also asked about his ice door which didn’t seem to close. He advised he is getting frost build up in the ice chuteand his ice is melting and re-freezing as a clump (which caused his ice bin to break). Found ice door not closing fully. Ordering ice bin, ice door, and coupler,Sr and office will need to schedu
Brandon C.
REFRIGERATOR KITCHENAID KSSC48MFS05 "Arrived on site for customer complaint of no ice and fresh food section door not sealing, found unit to warm in freezer compartment to make ice due to refrigerator door not sealing. Customer installed new door gasket, had to use hair dryer to reform gasket.
James C.
ICE MACHINE KITCHENAID KUIX505ESS1 Arrived on site and tested operation. Found thin ice being formed. Watched unit cycle and found reservoir not filling up completely. Unit is on RO system. Unplugged internal drain pump to reduce demand for water in reservoir. Customer will monitor ice production. Job complete
David Z.
DISHWASHER KITCHENAID KUDE20IXSS2 "Arrived on site to diagnose a dishwasher that door was not closing, as well as broken plastic parts. Performed diagnosis on unit. Found right side of door had come off the mount and the retaining barb was bent. Found all 4 wheels on power rack were broken or missing and need to be replaced.Reseated door and adjusted hinge so that it closes perfectly. Replaced 2 lower rack wheels, and ordered 2 more to ship directly to customer. .; ordrng 2 W10195416VD2C (dish rack wheel D2C)s"
David Z.
WASHER WHIRLPOOL WTW4950XW3 "Arrived on site to diagnose washer that was not finishing cycles. Performed diagnostic and error code checks. Found error code for lid lock and for slow fill / no fill. Tested lock and found lock working perfectly. Found cold valve was barely flowing any water and needed to be replaced. With no cold water unit could not rinse. Replaced valve and retested. Unit is now filling and working as designed.Call complete, no water leaks found."
Lou S.
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Arrived on site to inspect refrigerator tripping the breaker. Upon further inspection, I found plugged in, but no power going to it. I checked the breaker and found it tripped along with two other kitchen GFCI breakers. When I turned all three breakers on, one the kitchen breakers tripped and then the refrigerator breaker tripped. I was able to get the refrigerator breaker to hold long enough to test amp draw at the compressor. My amp reading was .73amps. I unplugged the unit and when I plugged it back in, the refrigerator breaker and both kitchen breakers tripped again. I recommended that the builder have someone check the breakers and also advised that Whirlpool does not approve of the GFCI breakers or outlets for the refrigerator or dishwasher. I was able to get the breaker to hold again and at the end of service, the refrigerator was still powered up and operating as designed. No water leaks observed during service, job completed."
Lou S.
RANGE WHIRLPOOL WFC315S0JB0 "Arrived on site to inspect range panel damage. Upon further inspection, I found the range control panel dented on the right & left corners. I removed and replaced the panel and tested the unit and it is operating as designed. Job completed."
Richard P.
ICE MACHINE WHIRLPOOL WUI75X15HZ00 Arrived onsite for the ice machine not making ice. During testing found that the ice machine is not getting water. Upon inspection found that the water line going to the ice machine was crimped causing the issue. Un crimped the hose and ice machine is now getting water and tested good. Complete
Robert J.
RANGE AMANA ACR4303MFB4 "Arrived onsite to test LR burner not working. Tested unit, burner was open and switch was not sending 240v. Replaced burner and switch, tested unit and unit functions correctly. Job complete."
Jonathan S.
DRYER WHIRLPOOL MGD3500FW Arrive onsite for dryer making a smell. Performed diagnostics code and found no error. Tested operation on high heat. Inspected inside of drum and found burnt rubber stuck to the back panel. Disassembled unit and inspected rollers and pulleys. Scraped remaining burnt rubber off interior of drum. Burnt rubber most likely came from laundry. Reassembled dryer and tested operation.
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived on site for refrigerator slowing dispensing water. Inspected unit and work area. Tested dispenser operation. Removed water filter and tested and found restriction within water filter. Informed customer to replace only with Every drop brand. All other operations tested good. No water leaks detected.
Eman J.
REFRIGERATOR WHIRLPOOL FFHT1425VV "Arrived onsite for refrigerator not cooling. Tested system. Not receiving power. Ordering power cord 5304520505, capacitor 5304520510 and pcb board 5304520505. Office please reschedule ; ordrng 1 5304520503 (PCB BOARD) and 1 5304520505 (POWER CORD ) and 1 5304520510 (CAPACITOR) and 1 AUTHO (AUTHO)"
Jonathan M.
ICE MACHINE KITCHENAID KUIX505ESS "Arrived on site for ice machine that is not making very much ice. Inspected unit and work area. Customer advised that the unit was making extremely thin ice and ice was melting before it would build up. Ran unit through diagnostics and found the water valve barely pulling in water and timing out before filling the reservoir. Replaced valve and tested unit in diagnostics again. Unit filled properly but did not feel completely. The water level sensor would only let the unit fill up a fifth of the way into the water reservoir. When recirculating the water, there was not enough water to continue to recirculate at all times. Replaced recirculating pump (with water level sensor) and tested unit. Unit is working as designed. Call complete."
Robert J.
REFRIGERATOR GE GTS22WCPCRBB "Arrived onsite to test unit for freezing in the refrigerator bottom. Ordering temperature control for refrigerator compartment. Will need to have sensor, motor and control def replaced as well. Need to bring on next visit. Need authorization. Office to reschedule ; ordrng 1 WR09X10104 (control temperature)"
Wesley P.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for door not closing and corrected door alignment and unit is now operating as designed. Advised customer on use and care.
Eman J.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived onsite for previous diagnosed parts. Install ice maker. Tested system. Everything works as designed. Job complete.
Jacob S.
RANGE WHIRLPOOL KSGG700ESS1 Arrived onsite for unit not burning evenly on front right burner. Tested unit. Found that front right burner is not but burning as even. Ordered part. Rescheduled with customer ; ordrng 1 W10876582 (cap-burner) and 1 WPW10256028 (burnr-head)
Leonardo C.
DISHWASHER AMANA ADB1400AGS1 Arrived on site to test unit for unit not washing. Found unit filling with water but wash motor not turning on. Replaced sump and motor test unit and unit test good job complete no leaks present at this time.
Al R.
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived to inspect ice machine not producing ice.Confirmed the complaint and found the ice sitting on the slab waiting to drop onto the grid cutter was not complete.Water was pumping in and draining from the unit.Called Whirlpool Tech line and spoke with CATHY SR#7728358261.Determined the issues are found are directly related to the sealed system failure.Ordering compressor, access valve and dye drier, authorization, sealed system tech and 2 hours.Office to reschedule with customer for return service appointment.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (RESEARCH FOR ACCESS VALVE ) and 1 WPW10200037 (DRIER TUBE) and 1 WPW10605286 (COMPRESSOR )"
Leonardo C.
DISHWASHER KITCHENAID KUDE20IXSS8 Arrived on site to test unit for not starting. Tested unit found sump and motor hose leaking water causing machine not to function and display error codes.
James C.
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site and found both upper rails have broken. Installed new rails and tested operation. Unit tests good. Job complete
Leonardo C.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit not washing. Test unit and found unit not getting any water. Test unit and found float stuck in the full position. Secured float test unit an dunit test good job complete.
David S.
DRYER WHIRLPOOL WGD4815EW2 "Arrived on site for dryer having no heat. I inspected the unit and work area. I inspected the thermal cut off, thermal fuse, and thermostats, all checked good. I found the ignitor no glowing when calling for heat. I replaced the ignitor and the flame sensor. I tested the unit and the ignitor came on and ignite the flame. Unit is operating as designed. Job complete."
Noah D.
RANGE FRIGIDAIRE FFEF3003UW "Arrived on site to inspect oven for burner issues, upon inspection found the burners had pressure switches that had been bent and made intermittent contact will need to order new burners, office to reschedule ; ordrng 2 5304516159 (BURNER )s and 2 5304516160 (SMALL BURNER )s"
Leonardo C.
DISHWASHER WHIRLPOOL GU2455XTSB1 Arrived on site to test unit for unit not washing. Found bad fill valve. Replaced valve. Test unit and unit and washing correctly job complete.
Eman J.
WASHER MAYTAG MVWC425BW0 Arrived onsite for washer not starting cycle. Tested system. Unit did not progress pass sensing cycle. Unplugged unit for 5min to reset it and enter diagnostics. Entered diagnostics. Everything worked as designed. Ran system in normal mode again. Did it progress pass sensing cycle. . Tested system. Everything works as designed. Job complete.
Brandon C.
REFRIGERATOR JENN-AIR JBRFR30IGX00 "Arrived on site for customer complaint of unit making squeaking when closing door, and not sealing at top unless pushed closed. I found squeaking noise coming from bottom hinge, and unit not closing at top unless pushed shut. Ordering both hinges. ; ordrng 1 CNOTE (2 TECHS) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11036493 (HINGE) and 1 W11233362 (HINGE)"
Kevin B.
RANGE WHIRLPOOL KODE500ESS04 Arrived on site and found user interface is unresponsive, removed user interface and reset harness connections. After power cycling also found oven is set to Celsius. Corrected through tools and confirmed oven is now operating properly. Job complete"
Wesley P.
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for not drying and found unit not air flowing. All else checks good but determined to be clog in venting. Advised customer on repair.
Lou S.
REFRIGERATOR WHIRLPOOL WRF535SWBM00 "Arrived on site to inspect refrigerator water dispenser and ice maker not dispensing water. Upon further inspection, I tested the water dispenser and found the water coming out but not like it should. Removed the filter and tested again and same results only less water. When I removed the filter, I found the filter head housing leaking water.. I removed and replaced the filter head and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."
David S.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site to install previous diagnosed parts. I gained access to the main control and the control panel, I replaced both new. I gained access to the damper control and replaced new. I tested the unit and it is operating as designed. Job complete."
Clif L.
WASHER AMANA NFW5800HW0 Arrived on site to diagnose a washer that is shaking at the beginning of spin cycles. Tested all parts and found no mechanical failures with washer at this time. Advised homeowner on balancing procedures for newer front load washers. No further repairs are needed and all is working properly at this time.
Clif L.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to replace compressor and filter dryer for refrigerators. Replaced both parts and pulled vacuum on unit. Charged unit with 4.5 ounces of refrigerant. All is working properly at this time. No leaks were found at time of service.
Jacob S.
WASHER WHIRLPOOL WFW72HEDW0 "Arrived onsite for unit having F3E1 error code. Put unit in diagnostic. Got F3E1, F5E2, F5E4, F6E3. Found ACU and switch needed to be replaced. Got authorization from landlord.mReplaced both parts. Tested unit. Unit test good. No leaks at this time. Job complete.
Noah D.
DRYER AMANA NED4655EW "Arrived on site to inspect dryer for not heating upon inspection found the element not heating while operating, checked for continuity and voltages, found 120 got to element before being cut off by thermostat, harness also damaged. Ordering correct parts. Office to reschedule ; ordrng 1 3387134 (THERMISTOR ) and 1 W10745655 (HARNESS )"
Jonathan S.
REFRIGERATOR WHIRLPOOL GI5SVAXV00 "Arrived on site to install previous diagnosed part. Removed failed starting device and installed new. Tested amp draw to compressor and found within range. Tested all other operations. All tested good, no water leaks detected.
Al R.
WASHER WHIRLPOOL WFW86HEBC1 "Arrived to inspect front load washer errors.Found the following codes F3E1, F6E3 and F9E1 long drain error.Disassembled and disconnected the pressure hose and cleared it.Found the drain hose to the wall was in the drain approximately 3 feet with little to no air gap for an idea draining.I ran diagnostics test mode and unit tested as designed without errors.I zip tied the drain hose to the hot water valve with enough room for an adequate airgap.Ran a quick wash cycle and unit tested as designed.Cleaned out the drain holes in the front of the bellow to allow proper draining after wash cycle.All water lines were dry at the end of service.Job complete"
David Z.
DISHWASHER KITCHENAID KUDE70FXSS4 "Arrived on site to diagnose one dishwasher not running, and having to be consistently reset. Perfor,d diagnostic and found errors F4E1 wash motor no comm, F9E2 diverter stuck on,F6E6 water too cool, F8E1 slow drain. Ran unit in diagnostic cycle and heard was motor make one loud spray, and never made any other noise. Provided estimate to customer for a new sump and motor, and also may need a control due to the number of errors present and having to reset.
Scott M.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site , replace light switch . All checked normal no water leaks detected at time of service . Job complete ."
Al R.
WASHER WHIRLPOOL WTW5105HW0 "Called Whirlpool Tech line and spoke RICH SR#7728352924.Advised to replace the latch.Removed and replaced the latch, reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete"
Lou S.
MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived on site to install previously diagnosed and ordered parts. Due to the console and main control failures, I removed and replaced both and tested. Unit is operating as designed. Customer was connecting unit to WiFi. Job completed"
Jacob S.
DRYER MAYTAG MEDC215EW1 Arrived onsite for unit making noise during operation. Tested unit. Found that drum was not touching back wall causing noise issues. Back wall was out of alignment. Let customer know.
Noah D.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to inspect fridge for icemaker sounds and broken handle, checked Icemaker sound and found the door sound is what the customer was hearing, fixed handle and checked for problems. No problems found. Complete"
Richard P.
VENTHOOD KITCHENAID KXD4636YSS4 Arrived onsite for the vent hood not working. During testing found that the fan motor tested good. Vent motor tested fine. Found that there are about five micro switches that play a factor with fan motor coming on and fan speeds. Along with the push button. Quoted customer for micro switch assembly and push button. ; ordrng 1 W10833182 (covr-swtch) and 1 W11088943 (cntrl-elec) and 1 W11097349 (covr-swtch) and 1 W11098806 (switch) and 1 WPW10398341 (switch)
Luis M.
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for fresh food not defrosting. Replaced defrost and side thermistor,secured thermistor to correct location on suction line using foil tape and a zip,installed a new fan scroll. Ran diagnostics checked air flow good,changed defrost setting to basic.m"
Robert J.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived onsite to replace fan support. Replaced support, tested unit and unit functions correctly. Job complete."
Paul R.
DRYER GE GTD42EASJ2WW Arrived onsite for a dryer that after it was moved and installed it started making a loud screeching noise when turned on. I found the drum hitting the sheet metal on the blower housing causing the noise. I inspected the base in the front under the motor and blower housing and found it dented up causing the issue. The upper bearing assembly is worn also. The unit will need two men and scheduled for 2 hours to make repairs.
James C.
REFRIGERATOR FRIGIDAIRE FFSS2615TS2 "Arrived on site and installed new ice maker, valve and tubes. Sealed tube opening and tested operation. Unit tests good. Job complete"
Kayman B.
RANGE AMANA AGR4230BAB3 Arrived onsite for range with FL burner not igniting I inspected hat burner and could not get it to light I removed the burner head and replaced with new and the burner will light 9 out of 10 times. I am ordering (WPW10636224) burner head (WP98017461) cap (WPW10209657) ignitor (WP98017348) orifice.. ; ordrng 1 WP98017348 (orifice) and 1 WP98017461 (cap-burner) and 1 WPW10209657 (igntr-surf) and 1 WPW10636224 (burnr-top)
Paul R.
DISHWASHER KITCHENAID KDTE704DSS0 Arrived onsite for a dishwasher that is not working. Ms stated sometimes it just shuts off and nothing responds. I ran the diagnostics cycle and found no stored error codes. I found the u it shutting off as soon as the vent fan started. The motor is shorting out. I found the pro wash selection on the control panel not working. I replaced the control panel and the vent fan. I ran the auto diagnostics cycle again and the unit worked as designed. Call complete.
Lou S.
REFRIGERATOR WHIRLPOOL GSC25C4EYY01 "Arrived on site to inspect refrigerator with no water dispensing. Upon further inspection, customer advised that the unit isn’t making ice or dispensing water. I removed the toe plate key the wiring at the bottom left hinge and it was good. I tested the water dispenser and could hear the valve working, but still no water. I disconnected the water line at the bottom left hinge area and tested the dispenser and a little bit of water came out but then stopped. I removed the filter and tested the water dispenser and water came out. Customer advised it’s a new filter. Due to the prescreened part I was sent with wing defective, I am ordering another housing and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No water leaks observed during service and water to the unit was turned off for safety.; ordrng 1 WPW10238123 (housing)"
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to test unit for unit spraying grease. Test unit and found unit not venting out and found fan working as designed at this time.
Kevin B.
WASHER WHIRLPOOL WTW6120HW0 "Arrived on site and inspected washer and found sudsing saved error codes, adjusted load and go detergent dispenser per techline recommendation and discussed correct loading and specific wash options. Washer is operating properly, job complete 7728358550"
Jonathan M.
DRYER WHIRLPOOL NED4655EW1 Arrived on site for dryer that won’t power on. Inspected unit and work area. Remove the cover for terminal block to test voltage and found terminal block blown and singed at the L1 connector on the dryer side. Replace terminal block (from truck stock) and spliced wire with new connector from terminal block kit. Reassembled and advised customer to get a new power cord before operating machine. Unit is working as designed. Call complete.
Kevin B.
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived on site and inspected refrigerator and found condenser fan assembly is destroyed. Found damage to the left-hand side of the refrigerator cabinet and evidence of something impacted the compressor and glanced off to crush condensor fan assembly. Reported condition of refrigerator t No water leaks from connections at time of service
David S.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for fridge lights not working. I inspected the unit and work area. I found the freezer light not working and the fresh food lights dim. The customer agreed. I replaced the freezer led and all the lights came on bright. Customer paid in full with credit card.
Robert J.
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite to test unit for leaks. Tested unit and found leak coming from torn bellow. Replaced bellow, tested unit and unit does not leak. Job complete"
Clif L.
DISHWASHER KITCHENAID KDTM404EWH3 Arrived on site to install previously ordered parts for dishwasher. Installed new control and tested unit. Found drain pump and all other components fully functional. No further repairs are needed and no leaks were found at time of service.
Eman J.
REFRIGERATOR WHIRLPOOL WRF555SDFZ04 Arrived onsite for refrigerator not making ice. Tested system. Found ice maker frozen. Defrosted ice maker. Tested system. Everything works as designed. Job complete.
Jonathan S.
WASHER MAYTAG MVWX655DW1 "Arrived on site to install previous diagnosed part. Removed failed inlet valve and installed new. Performed diagnostics mode and tested all operations. All tested good, no water leaks detected.
Kayman B.
COOKTOP WHIRLPOOL WFE525S0JS0 Arrived onsite for cooktop with LR element not coming on but the cooktop on indicator light illuminated. I removed the glass cooktop and inspected that element. I found a visible break/short in the coils of that element. I replaced the surface element and the unit is working as designed. Job complete.
Lou S.
DISHWASHER KITCHENAID KDTM404ESS3 "Arrived on site to inspect dishwasher gasket falling off. Upon further inspection, I found the gasket secured on the sides, but hanging down from the top. I inspected the gasket and found it torn on the left side. I put the gasket back into place and test3d the upper rack sliding it out and back in and found that the left side of the upper rack is snagging the gasket when sliding the rack out. I removed and replaced the gasket and adjusted the upper rack to where it would clear the sides of the tub when sliding in and out. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Wesley P.
DISHWASHER WHIRLPOOL WDF320PADS3 Arrived onsite and found unit had electrical issue at block. Repaired unit. All checks good. Operating as designed.
Robert J.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived onsite to replace LF valve. Replaced valve, tested unit and unit functions correctly. No issues with flames. Job complete."
Paul R.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived onsite for a refrigerator not cooling properly and no ice. Upon arrival I found the ice bin full and both compartments at temp. Mr stated that when it first happened the RC coil had some frost on it coming out of the lower vents on the evaporator cover but he cleared the frost. I found the unit working as designed but explained to mr that I would set the unit to an 8 hour defrost instead of the adaptive defrost to see if this helps. I changed the defrost setting. Call complete.
David S.
DRYER MAYTAG MEDC465HW0 "Arrived on site for dryer making a noise and having a burning smell. I inspected the unit and work area. I gained access to the inside of the dryer cabinet and found rubber shavings from the guide wheels. I vacuumed out the rubber shavings from the dryer and replaced the belt, guide wheels and pulley. I inspected the heating element and found nothing burning on the element. I spoke with customer about what I found inside the unit. Job complete."
David S.
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to install previous diagnosed part. I removed the damaged door and replaced with new. I inspected the door and found no imperfections. The customer inspected and agreed. Job complete.
David S.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site for the ice maker not working. I gained access to the ice maker and tried to jump it, the ice maker won’t harvest. I quoted the customer for the ice maker. I installed the new ice maker and jumped it the ice maker harvested and did not fill with water. I installed the new valve and tested the unit. The unit is operating as designed. Job complete no water leaks detected."
James C.
WASHER WHIRLPOOL WFC8090GX0 Arrived on site and installed new pump. Tested operation and found unit working properly. Job complete
Luis M.
REFRIGERATOR WHIRLPOOL ED5VHEXVQ01 "Arrived on site for cooling issue. Unit off,hit upper control box,unit powered on,diagnosed a defective thermostat. Replaced defective thermostat
Scott M.
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer tripping breaker . Found cap had fallen down and broke a wire so every time washer would go into spin it would trip breaker . Replaced cap and fixed wire . Ran calibration and diagnostics,all checked normal . No water leaks detected at time of service. Job complete ."
Lou S.
REFRIGERATOR WHIRLPOOL GI6SDRXXY00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I saw water on the floor and it appeared to be coming from the unit. I checked the temps in the FC section ad it was 2 degrees. I checked the RC section and found a block of ice at the bottom the RC section. I found at the back right corner where it appeared that water was dripping from the waterbox area. I removed the waterbox cover and tested the water dispenser and when I tested the dispenser, the ice maker cycled water and water began to leak from the back of the waterbox at the top where the ice maker fill tube comes out of the cabinet. I found that the ice maker fill tube had popped out of the cabinet at the top of ice maker at the back left corner. Using some permagum and foil tape, I was able to secure the fill tube in its space and used the foil tape to hold it being as the cover was missing. I cleared the ice and retested the ice maker and it is operati
Kevin B.
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site and inspected washer and found no saved error codes, ran all functions in manual diagnostic and everything checks fine. Ran an automatic test cycle and a calibration cycle and both passed properly. Customer is letting washer fill before adding clothing. Discussed correct loading procedure, correct soap usage, and noise expectations with customer. No further repair is required at this time, no water leaks from connections at time of service, job complete"
Kevin B.
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and inspected dryer and found it is heating properly but there is no airflow through screen. Removed send hose from rear of dryer and airflow has returned. Went to the exterior will need to be cleared/cleaned before dryer should be used again. No further repair is required at this time, job complete"
David Z.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose refrigerator with light out in freezer and top lights in RC. Performed diagnostic and found freezer LeD out. Replaced freezer Led. Retested and all lights are now on as designed. Call complete.
David S.
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site for microwave door being damaged. I inspected the unit and work area. I found the door scratched. I removed the damaged door and replaced with new. I tested the units operation and it functions as designed. I set the clocks on the range and microwave. Job complete.
David Z.
DISHWASHER MAYTAG MDB8959SFZ4 "Arrived on site to diagnose dishwasher with report of leaking coming from door. Customer informed me this has only happened once so far and hasn’t happened Since, and additional cycles have been run. Ran diagnostic cycle and could not see any leaking.opened door and saw a large amount of suds built up in the tub. Unit is likely running suds over the floor pan due to the large amount of buildup in the tub. Advised customer to run a cleaner through unit to break down soap and this should resolve any leaks. Call complete."
Eman J.
RANGE WHIRLPOOL WFG515S0JB0 Arrived onsite for previous diagnosed parts. Replaced burner head. Tested system. Everything works as designed. Job complete.
Kayman B.
RANGE WHIRLPOOL WFG525S0HS1 Arrived onsite for range not igniting in preheat. I inspected the unit and found the oven section ignitor was warped and not making connection to ignite the manifold. I replaced the ignitor and the unit is working as designed. Job complete.
Scott M.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for upper rack falling down . Found right side rail broken at weld . Replaced both rails . No charge per service pointer . No water leaks detected at time of service.job complete .
Noah D.
DRYER WHIRLPOOL WED5620HW1 "Arrived on site to inspect dryer for sounds, upon inspection found the console dead, 10 volts to console with no lights, ordering console and harness. Office to reschedule ; ordrng 1 W11160620 (HARNESS) and 1 W11314470 (CONSOLE )"
Jacob S.
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for control panel to unit have damage. Looked at panel. Saw damage. Replaced panel. No issues at this time. Job complete
Luis M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for damaged handles. Replaced all handles
Clif L.
REFRIGERATOR GE GSS23GGKNCWW Arrived on site to perform sealed system repair for refrigerator. Replaced locked up compressor and filter dryer. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Brandon C.
DISHWASHER WHIRLPOOL JDB9200CWX3 "Arrived on site to replace tracks, I could not pull unit out due to wood trim piece not allowing unit to be removed, customer is going to have someone remove wood trim to make unit accessible. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 2 W10546503 (adjuster)s"
Brandon C.
WASHER MAYTAG N/A111 "Arrived on site for customer complaint of unit not completing cycle, found error codes F5e3 f6e2,
James C.
WASHER MAYTAG MVWB865GW0 "Arrived on site and tested operation. Found drain pump not energizing. Inspected pump and found harness to pump broken. Found pump has broken off of tub due to off balanced condition. Unit will need new harness, tub, gear case and drain pump to repair. Office to schedule return services for 2 hours; ordrng 1 W10811956 (GEARCASE) and 1 W11219115 (TUB) and 1 W11409746 (HARNESS)"
Jonathan M.
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site for range that is not heating. Inspected unit and work area. Customer advised the issue is not with he unit honor heating but wi5 the unit showing an error code every time they try to use it. Inspected unit and found an error code of F1 E0 (main control fault). Unplugged unit and power cycled unit. Removed error code and tested unit in a back cycle. Unit ran as designed. I called Techline and spoke to Steve SR# 7728348742. He advised anytime you get that code on this unit, we need to replace the control and clearing error codes and/or power cycling the unit won’t completely fix the issue. Ordering control board and will return . ; ordrng 1 W11314391 (cntrl-elec)"
Tyler G.
WASHER MAYTAG MHW6630HW0 Arrived on site for washer that had a leak and was giving a low flow error code according to customer. After speaking with the customer they did state that the washer only leak one time since our last repair and it was a very small amount of water and that it has not done it since it is very possible at this point that the water was just a little bit of residual water left over from initial repair of drain pump after running multiple diagnostic test on the machine I could not find any leaks anywhere occurring at any point during the wash cycles. As for the low flow Error code I put the machine in the diagnostics and found an F8E1 area code stating that the cold water inlet valve was having a problem I’ll check the connections on the wall and found that the wall connections were turned halfway off so I adjusted water cut off valves I also reset the machine and cleared out the area codes and found that the machine was working perfectly fine at this point with no
Noah D.
WASHER WHIRLPOOL WTW4915EW2
Leonardo C.
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site to test unit for damaged panel. Found 4108 was not damaged job complete
Leonardo C.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit leaking. Test unit and found drain hose connection had come loose. Secured connection test unit and unit test good job complete.
Brandon C.
WASHER MAYTAG Mvwb700vq0 "Arrived on site for customer complaint of loud noise and unit not spinning properly, found loose bolt on rotor, as well as tub bearings going out. I put unit into diagnostic mode, found basket would not engage to spin cycle, I removed inner basket, found lots of oil from bearing and worn out hub. I tightened the loose nut on rotor, ordering outer tub with bearings and hub. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10128830 (tub/drive shaft assy)"
Luis M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for damaged ui. Installed a new ui control tested ui operations good.
Al R.
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived to inspect microwave light not turning off.Confirmed the complaint and removed and replaced control.Job complete
David Z.
REFRIGERATOR GE HA10TG31SS "Arrived on site to diagnose refrigerator that customer said was still feeling hot. On arrival customer informed me another company has come out prior and performed the pointer WR49X30819-Compressor-Electricals-and-Condensate-Pan-Kit. This pertains to reducing the heat levels. Checked unit and everything feels cool to the touch with no indication of any unit part failures. Called and talked to CS in office for any advice and there is no repair that needs to be made on the unit, all is working as designed at this time. Call complete."
Clif L.
WASHER MAYTAG MVWX655DW1 Arrived on site to diagnose a washer that is shaking abnormally during spin cycles. Tested unit and found suspension worn due to unbalanced hub assembly. Hub will need to be replaced to complete repairs. I replace suspension today.; ordrng 1 W10528947 (drive hub kit)
Robert J.
REFRIGERATOR GE TFX28PBBAWW Arrived onsite to test unit despiser pad being stuck. Need to order display panel and dispenser pad.. ; saved tckt
Noah D.
DRYER MAYTAG MEDB835DW4 "Arrived on site to inspect dryer for loud scraping noises, upon inspection found the wheels screeching and making loud noises. Replaced wheels. No problems found. Complete"
Jonathan S.
WASHER MAYTAG MHW5630HC0 Arrived on site to install previous diagnosed parts. Removed dispenser and installed new. Removed failed control and installed new. Tested unit and found no response from UI. Checked terminal connector and found correct. Removed new control and installed old and tested. Found voltage going to UI and no response from UI. Will need to replace UI with control. Office to schedule appointment when ETA is available.; ordrng 1 W11322901 (CONTROL) and 1 W11325569 (CONTROL)
David S.
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site for dishwasher not irking. I inspected the unit and work area. Customer stated the dishwasher isn’t filling with water and the only reason it has water in it right now is from wet dishes. I tried to drain the unit but the drain pump wouldn’t come on. I pulled the connector from the drain pump and found no voltage going to the drain pump indicating the control is bad. I replaced the main control and tested the unit. The unit is now operating as designed no water Leaks detected.
Al R.
DISHWASHER WHIRLPOOL WDT710PAYM5 Arrived to inspect dishwasher not cleaning dishes..All water lines were dry at the time of service.Job complete
Al R.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived to inspect wall oven not heating.Confirmed the complaint and ran diagnostics test and unit displayed the F8E0 Upper cool fan speed error.Called Whirlpool Tech line and spoke with RICH hull sensor in the blower fan is misreading back to the board causing the error.SR# 7728343671Ordering the blower (W11248652) which is an expart. Office to reschedule with customer for return service.Job complete ; ordrng 1 W11248652 (BLOWER)
Robert J.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on job to replace motor,shaft and control. Replaced parts and icemaker despiser is fully operational. The unit still requires drawer wire harness, need to order part. Office to reschedule. Send RP.; ordrng 1 W11397195 (HARNESS)"
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "(JJ) Arrived on site for fridge FC icemaker not producing ice. Attempted to perform diagnosis and was not able to get unit into diagnosis mode. Powered unit off at circuit breaker and performed diagnostics mode. After several attempts it went into test mode. Icemaker thermistor was opened. Removed ice,alter and measured icemaker resistance and found thermistor open.. Installed new ice,aker. Tested icemaker harvest and fill cycles. No water leaks detected during service.
James C.
DISHWASHER KITCHENAID KDTE254ESS2 Arrived on site and tested operation. Customer stated that the unit will finish a cycle and randomly trip breaker while not in use. Found no fault codes in memes and all functions test good in diagnostics. Found control very hot after diagnostics has ended and there is a capacitor on the control that has visibly failed. Installed new control W10866124 and tested operation. Unit tests good. Job complete
Jonathan M.
REFRIGERATOR WHIRLPOOL WRS321SDHV "Arrived on site for refrigerator that is not cooling and is making a clicking sound. Inspected unit and work area. Found unit evaporator fans running but the compressor not running. Removed back cover and found condenser fan not plugged in. The compressor was hot to touch and heard the unit try to start the compressor. Customer stated that that was the sound she was hearing. Tested starting device and found starting device and failed. Replaced starting device and plugged in condenser fan. Compressor was too hot for it to kick on. I advise the customer to give the unit 24 hours to cool down before plugging it back in. Advised that if the issue continues to persist, they would most likely be an issue with a sealed system due to the unit not running with the condenser fan for a year and a half and compressor not kicking on. Customer will call back if further issues persist. Call complete."
Leonardo C.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to test unit for smell. Tested unit found unit not draining correctly tested drain pump. Drain pump not functioning properly. Replaced drain pump. Tested unit, unit working good. No leaks detected. Job complete."
Clif L.
DRYER WHIRLPOOL WED49STBW1 Arrived on site to replace previously ordered parts for the dryer. Inspected unit prior to replacing parts and found external vent on home 100% restricted. Informed homeowner of findings and showed them restriction on roof. Homeowner removed screen from dryer vent and removed a brick of lint from roof vent housing. Verified improved airflow at dryer but informed homeowner that vent may still be partially restricted and recommended professional duct cleaning company to fully resolve issue. No further repairs are needed on dryer and dryer is operating properly at this time.
Al R.
REFRIGERATOR GE GTS16DTHCRWW Arrived to inspect a refrigerator in the garage that was not maintaining temperatures.Confirmed the complaint and found the unit will need a compressor repair.No water hooked up to unit.Job complete
Paul R.
WASHER MAYTAG MVWX655DW1 Arrived onsite for a washer with the wash cycle not working correctly. I found the wash plate bolt loose causing the wash plate teeth to get rounded off and not turn with the shaft. I tightened the bolt to get the customer by washing light loads until we can return and replace the wash plate and bolt. Ordering W10902814 washplate & W10752187 screw. ; ordrng 1 W10752187 (screw) and 1 W10902814 (washplate)
Eman J.
MICROWAVE WHIRLPOOL WMH31017AS4 "Arrived onsite for microwave sparking and not heating. Tested system. Found capacitor, mag and diode faulty from grease build up.
Robert J.
OVEN WHIRLPOOL WOS51EC7HS01 Arrived onsite to replace blower and control. Replaced blower and tested unit and unit heating to 350 degrees and fan is operational. No error codes appeared. Job complete.
Robert J.
DISHWASHER WHIRLPOOL MDB4949SDM2 Arrived on job for complaints of not cleaning. Ran diagnostics and found wash motor not running. After replacement test operation wash motor working properly and no leaks detected. Job complete.
Paul R.
WASHER WHIRLPOOL WTW4950HW1 "Arrived onsite for a washer that got louder, wasn’t spinning out, the belt came off and oil was everywhere. I found the gearcase leaking oil and the shield, cam and belt saturated in oil. The shield screws were stripped. I replaced the gearcase, cam, and belt. I found the motor cooling fan loose and slipping on the shaft. The cooling fan won’t get tight enough until it hits the motor housing. The motor, shield, and screws will need to be replaced. I calibrated the control and tested the unit in auto and manual high speed spin. The motor is making a squeaking noise on high speed spin and I suspect the cooling fan blade is causing this noise. Ordering W10832724 drive motor, W11409708 shield, & 2EA WP22001995 screw. ordrng 1 W10832724 (drive motor) and 1 W11409708 (SHIELD ) and 2 WP22001995 (screw)s"
Robert J.
DISHWASHER FRIGIDAIRE LFID2459VF1A "Arrived onsite to replace control panel. Replaced panel, tested unit and unit starts and functions correctly. No leaks detected at this time. Job complete."
Andy B.
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site for washer not dispensing soap. Tested and inspected unit and found failed dispenser. Attempted to remove failed part and replaced with new and found new dispenser broken in box. Ordering needed part as well control and dispenser motor in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10862190 (dispenser) and 1 W10864049 (cntrl-elec) and 1 W11201293 (cntrl-elec) and 1 WPW10352973 (switch-dis)
Paul R.
DRYER WHIRLPOOL MEDX655DW0 Arrived onsite for a dryer not heating. I tested the unit and found it working properly when set on time dry but not heating when the unit was set to the sensor dry selections. The timer needs to be replaced. Call complete.
Kevin B.
WASHER WHIRLPOOL MVWX655DW0 "Arrived on site and inspected washer and found basket is seized it will not separate from gearcase, also found wash plate hub/center is deteriorated and will need to be replaced.
Andy B.
RANGE WHIRLPOOL WFG975H0HZ0 "Arrived on site for range burner going out at low. Another burner keeps clicking when not on ignite and oven temperature not heating properly. Tested and inspected unit and found burner flame too low, adjusted flame also found failed switch harness, control and temperature sensor. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11233074 (harns-wire) and 1 W11284302 (cntrl-elec) and 1 WPW10181986 (sensor)"
Leonardo C.
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site to test unit for unit not draining. Test unit and found glass stuck In drain motor. Removed drain motor and removed glass. Test unit and unit drain correctly.
Richard P.
WASHER MAYTAG MHW5630HC0 Arrived onsite for the washer not working properly. During inspection found that the two front damper shocks are broken and the drain pump is loose and external drain hose is missing . Will need to order parts and office to schedule.; ordrng 1 W11281268 (hose) and 4 W11316663 (grommet)s and 4 W11316664 (pin)s and 4 W11316766 (DAMPER )s
Richard P.
DISHWASHER WHIRLPOOL WDT730PAHZ Arrived onsite for the dishwasher upper rack wheel came off. During testing found that the upper railing wheel had broke off. Installed new adjuster kit and tested good. Complete
Clif L.
MICROWAVE KITCHENAID KOCE500ESS07 "Arrived on site to diagnose a microwave oven combination with a microwave that will not operate and an oven that will not go above 175°. Found oven set to Celsius. Reset oven to register Fahrenheit. Microwave will need appliance manager, fuse, and filter board to complete repair..; ordrng 1 W10915648 (cntrl-elec) and 1 W11188752 (FUSE) and 1 W11398764 (FILTER BOARD)"
Andy B.
MICROWAVE WHIRLPOOL WMH31017HB3 Arrived on site to check microwave and for light not working tested and inspected unit and found failed light housing. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Brandon C.
FREEZER THERMADOR T18ID800LP/09
Richard P.
REFRIGERATOR LG LFX31925ST/00 Arrived onsite for the refrigerator freezer has frost build up. During testing found that the freezer door gasket had came off causing the freezer door to not shut all the way and seal properly causing the frost build up in the freezer. Adjusted freezer door gasket and freezer door tested good and is now sealing properly. Complete
Luis M.
REFRIGERATOR GE GFE29HSDCSS "Arrived on site for no cool. Compressor making loud noise,removed compressor found failed condenser fan motor and defective compressor. Replaced compressor, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Ordering a new fan motorSEE STICKY NOTE; ordrng 1 SEENOTE (PER CS PREV TECH WILL NEED TO RETURN TO INSTALL PART (ND)) and 1 WR60X10358 (CONDENSER FAN)"
Kevin B.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site and inspected refrigerator and found water droplets on the ceiling of the freezer. Spoke with tech line and this is not a known issue. Tech line recommended adding silicone around the perimeter of the fresh food in the freezer section where the liner meets the outer cabinet. After completing this request to the customer monitor refrigerator, took pictures of frozen water droplets. 7728348017"
Clif L.
REFRIGERATOR KITCHENAID KFIS20XVMS11 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found water valve seeping into icemaker compartment causing it to freeze over Icemaker fill chute. Valve will need to be replaced to complete repairs. ordrng 1 WPW10312696 (water inlet valve)
Al R.
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived to inspect refrigerator lighting issues.Confirmed the complaint and found the freezer led was not working, which directly contributed to the refrigerator lighting issues.Removed and replaced the freezer led and unit now operates as designed to customers satisfaction.All water lines were dry at the time of service.Job complete"
Andy B.
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave sparking. Tested and inspected unit and found failed diode. Removed failed part and replaced with new. Tested unit and found switches bad and blew fuse. Ordering needed parts as well as high voltage parts needed. Office to schedule return trip. Left unit unplugged and advised customer not to attempt to use.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 W10138793 (fuse)s and 1 W10836753 (transformr) and 1 W11252186 (interlock) and 1 W11252187 (interlock) and 1 W11256462 (diode) and 1 W11342846 (CONTROL ) and 1 WPW10531156 (filter)
David S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site o install previous diagnosed part. I r over the torn door gasket and replaced with new. I ensured the door is sealing properly. No water leaks detected.
Lou S.
WASHER WHIRLPOOL WTW8000DW5 "Arrived on site to inspect washer controls not working. Upon further inspection, I placed the unit in diagnostics show error code F7E5. Cleared the code and continued with testing. When the unit got to spin mode, I could hear something rubbing underneath at the rotor/stator area. I removed the rotor, stator and clutch and found where the slider was badly rubbing on the clutch. I found some metal shavings on the clutch and slider. Removed and replaced the clutch and retested and the unit continues to rub. I am ordering the gearcase, slider, clutch and CNOTE-LSO PER CUSTOMER REQUEST No water leaks observed during service. I recommended that the customer not use the unit to prevent any further damage.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10811956 (GEARCASE)"
Robert J.
MICROWAVE GE CEB1599SJ2SS "Arrived onsite to replace control display that customer received from GE. Replaced control, tested unit and unit is fully functioning, display is fully lit. Job complete."
Andy B.
WASHER WHIRLPOOL MVWC565FW2 "Arrived on site for washer not operating properly. Tested and inspected unit and found new control bad out of box, and failed drain pump. Ordering needed parts as well as harness and switches in case needed. Office to schedule return trip. No water leaks present at time of service. Left unit unplugged and instructed customer not to use until repairs are done. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11255099 (HARNESS ) and 1 W11399433 (CONTROL ) and 1 W11399437 (DRAIN PUMP ) and 1 WP353244 (pressure switch hose) and 1 WPW10285511 (cycle select switch) and 1 WPW10285517 (cycle select switch) and 1 WPW10285518 (cycle select switch)"
Kevin B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site and found fresh food is still 60° and freezer is still -8° spoke with tech line again they recommended replacing high voltage control board. Disconnected refrigerator from power and replaced board and requested that customer monitor refrigerator for correct operation, job complete"
Kayman B.
DRYER GE GUD27ESSM0WW Arrived onsite for dryer with condensation build up after loads. Upon inspection I found the front lent trap full of lent under the lent screen. This being a stacked unit I advised the customer to have someone come out and have vents and vent hose cleaned because the unit is working as designed at this time and vents haven’t been cleaned in 2 years. Job complete.
Leonardo C.
COOKTOP KITCHENAID KGCK366VSS01 Arrived on site to test unit for unit smoking. Test unit and found ignitor harness wires melted. Ordering new switch harness WP4456901 ; ordrng 1 WP4456901 (SWITCH HARNESS )
David S.
RANGE WHIRLPOOL WEG515S0FS2 "Arrived on site for range smelling like gas. I inspected the unit and work area. I tested the burners and found the operating as designed with no smell. I tested the bake on the oven and let the oven preheat to 350 degrees to see if the unit is cycling properly. The unit is operating as designed, no gas leaks detected. I spoke to the customer about how the gas range operates."
David S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for fridge compartment freezing food. I inspected the unit and work area. I found the top vent blocked from allowing air flow to the thermistor. I entered into diagnostics mode and found none of the fans coming on when called for. I exited diagnostics mode and found the vap fan and ice box fan working. I replaced the fridge thermistor, I am ordering the control UI W11043015 to complete the repair. I spoke with the customer about proper air flow for the unit. The office will reschedule, due to the part having to come from the vendor.; ordrng 1 W11043015 (panel-ui)"
Noah D.
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer for not cycling, upon inspection found the middle screw not attached along with error codes for overload and motor fault, ran tests on all parts of motor and found no issues other then no movement on agitation due to screw issues. Retightened screw and tested, agitation made loud noise. Will need gearcase and motor. ; ordrng 1 W10006481 (GEARCASE) and 1 W10006487 (MOTOR)"
Scott M.
RANGE GE JGBS66REK4SS "Arrived on site for range being very hot to the touch . Customers main concern was broiler panel door being extremely hot. Found aluminum foil on bottom of oven blocking vent holes . Ran unit for about 30 mins with temp checks ,all with in specs . Call tech line to confirm and document. No gas leaks detected at time of service . Job complete . Sr 04148609"
Leonardo C.
DISHWASHER WHIRLPOOL WDF330PAHS0 "Arrived on site to test unit for unit not heating. Tested unit, found no error codes on control board. Turned heating element on, heating element working as designed. Found customer not using jetdry . Advised customer to use jetdry to dry better.
Richard P.
REFRIGERATOR WHIRLPOOL ED25CQXFB02 Arrived onsite for the refrigerator not making ice and leaking. Installed new water valve and ice maker assembly. Tested and valve and ice maker worked good and ice maker filled with water and no leaks detected. Complete
Tyler G.
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for range that would not heat the oven after running diagnostics I found an F9 error code which stated that there was a miss wired or improperly wired system it within the oven somewhere between the outlet and all the way up into the control board in each individual other hardware piece I could not find a miss placed wire or improperly connecting wire the outlet itself was giving 240 V as it should and the terminal block and wiring system more intact both elements pass the continuity test and the thermostat and fuses all past ohm tests. Upon further inspection I found that the control board on this unit was also no longer sending power to the bake element when you try to turn it on we will need to return with the control board. ; ordrng 1 W11122555 (cntrl-elec)
Brandon C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for customer complaint of frost in freezer, found no frost at time of service, temperatures tested good, customer may have left door cracked open without realizing. Unit tested good."
David S.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for wall oven not turning off. I inspected the unit and work