Mira - Austin, TX
Luis was timely, well dressed, friendly, and professional. Appreciated his service.
Professional, punctual, my request was challenging and the staff researched and set my appt.
Harvy - Lometa, TX
Clif did a great job! It is nice to have our refrigerator working properly again
Richard - Round Rock, TX
Tommie was very good
Barbara - Georgetown, TX
Tommie was very attentive. I had one problem and he called me back several times.
Friendly and great service!
Cathy - Morgan's Point Resort, TX
THE LADY THAT ANSWERS THE PHONE AT THIS COMPANY IS AWESOME!!! I THINK HER NAME IS SUSAN.
Fast and friendly
Cindy - New Braunfels, TX
My service representative was it knowledgeable and acted quickly!
Very professional, everything was covered by warranty.
Bob - Georgetown, TX
Well pleased with service.
Jenn Air Repair
Bob - Lakeway, TX
These folks are awesome. Always on time and always take care of business. They know what they are doing! Thanks.
Excellent Service Experience
David - West Lake Hills, TX
Charlotte - Wimberley, TX
Great service, but high prices
Joann - Georgetown, TX
He was very professional & courteous. He did charge a very high price to just put a 4 prong dryer connection on. I heard from several people that it is a very easy thing to do. I'm injured so I couldn't do it. I asked him to check our washer to see if the movers connected it right. Thank goodness I did. He was very thorough & found they didn't turn hot or cold water on & didn't connect drain. Could've ruined our new house. He was very reasonable on that.
Kenn - Georgetown, TX
We have Ice (the good kind)
Rebecca - Austin, TX
Luis arrived early, brought everything he needed to diagnose and repair the problem - in FIFTEEN minutes! I’m a happy camper!
Shannon - Lago Vista, TX
Gina - Austin, TX
Martin - Austin, TX
Very professional and knowledgeable.
Bill - New Braunfels, TX
Jose - Austin, TX
Amazing Quick and Curtious
Jose - Jarrell, TX
Cynthia - Austin, TX
The technician was prompt and efficient. He went out of his way to make sure we knew what parts to get.
Lana - The Hills, TX
Leo fixed my old glass cooktop on time with parts that I had ordered. He is very capable and professional.
Angela - Liberty Hill, TX
Paul did a great job.
Rex - Austin, TX
Paul Ready called me en route to my home and arrived on time. He diagnosed the problem as an issue with the installation of the dryer periscope vent. He resolved the issue and was finished within 30 minutes. Thank you, Paul.
Great job and care given
Sue - Marble Falls, TX
I knew exactly when Paul would arrive.
Kirk - Austin, TX
I hate when I have to take a day off work to wait for service and cant get other things done because of a long "maintenance window". Appliance Express let me know the day before of a 4 hour window, And the day of service that was narrowed down to less than 30 minutes.
Charlene - Pflugerville, TX
Corey - Seguin, TX
Technician was respectful and extremely knowledgeable.
A little disappointed
Thad - Austin, TX
Problem was identified but service techs didn’t have materials to make repair. Told me how to do it but it was more difficult than I thought and still not fixed.
Karam - Austin, TX
THE REPAIR WAS DONE QUICKLY.
William - Lexington, TX
THE TEH WAS POLITE AND WORKED QUICKLY TO REPLACE ALL THE PARTS. MY OVERALL EXPERIENCE WITH THE TECH'S FOR THIS COMPLPANY HAS BEEN VERY GOOD. ALAYS POLITE ANDINFORMATIVE. I WOULD SAY THE ONLY NEGATIVE EXPERIENCE IS IN THE DECISION PROCESS FOR PROCESSING MY WARRANTY. I HAVE HAD TO MISSS 8 DAYS OF WORK SINCE THIS WARRANTY CLAIM STARTED AND REPEATED BREAKDOWNS. THIS APPARENTLY FALLS ON WHOEVER MAKES THE DECSIONS ON HOW MUCH THEY WANT TO FIX AT THAT TIME. ALL THE TECHS WERE PREETY THOROUGH IN THEIR ASSESMENTS BUT FOR SOME REASON IT TOOK 4 TRIPS TO GET THE ORIGINAL STATED ISSUES ADDRESSED. HOPEFULLY THE APPLIANCE IF FINALLY FIXED.
Responded quickly to my request. Kevin was very knowledgable, polite and completed work quickly.
Jane - Austin, TX
Quick and professional
Heather - Georgetown, TX
Great experience and will call in the future if repairs on other appliances are needed.
Rajesh - Austin, TX
Troy - Lakeway, TX
The technician was polite and you could tell right away he knew what he was doing. He had the parts needed with him on the first visit and replaced the parts quickly and now the dishwasher works as it should.
Robert - Cedar Park, TX
Quick, on time service.
Great service, fixed it like new.
Brenden - Austin, TX
Doris - Bruceville-Eddy, TX
Timely arrival; very courteous & professional; great service!
Prompt and professional.
Malcolm - Dripping Springs, TX
Dean - Austin, TX
Jenny - Leander, TX
Tyler was great!
Jonathan - Austin, TX
Prompt, quick, easy, effective. No issues. Great service.
Ronnie - Killeen, TX
Joseph - Seguin, TX
Worked on Whirlpool dishwasher
Quickly assessed and solved the problem
Pat - Austin, TX
This service representative is very courteous, thorough and patient with this new user. He is an asset to your team.
Water Dispenser Drip
Kevin Bell gave up an approximate thirty-minute heads up that he would arrive at our house, which was very appreciated. He was professional, polite and very knowledgeable about fixing our problem. We were very pleased with the service and repair. We would definitely use Appliance Express again if needed.
Jason - Austin, TX
Cathy - Lago Vista, TX
My entire experience was excellent. The team did a very nice job of keeping me informed the day of service through emails, texts, and phone calls. James was awesome! He was very knowledgeable and able to fix the problem promptly.
Elizabeth - Austin, TX
Great Service! Friendly and fixed the problem quickly.
Lynn - Austin, TX
All Service Great - Refrigerator, Washer & Dryer Tha
Denise - Georgetown, TX
The above says it all!
quick, friendly, compotent
Cheryl - Dripping Springs, TX
Amazing service. Thank you!
Wendy - Austin, TX
Andy is very friendly, he was on time and he wasn't phased by my barking puppy-in-training. He fixed my 6 month old dryer and my 14 year old fridge without any problems. He called ahead - which is so helpful and he was quick and neat. Appliance Express overall was great to work with too. From my initial call to the reminders and confirmation calls. Everything about the process was easy and professional. Thank you!!
Sally - Lakeway, TX
Thanks Paul for getting my dishwasher up and running in time for the 4th of July long week-end. My "dishpan hands" appreciate it!
Great job. Very professional.
Kent - Lampasas, TX
Debbie - Bastrop, TX
Very courteous and fast service.
Ramesh - Round Rock, TX
work was done professionally
very courteous , knowledgeable , and quick - a pleasant appliance repair experience
Clyde - Leander, TX
Fast and friendly repair
Sarah - Manor, TX
I was so upset that my new stove was already having problems. Each time I went to use it, something else was no longer working. Scott replaced the brain, and now it's running well again.
Skilled, efficient, friendly...
Roy - Spicewood, TX
Scott - Gatesville, TX
He did a great job
Laurel - Austin, TX
Great service, prompt, quickly fixed my problem
Michael - Austin, TX
Fast, efficient, professional and courteous
Michelle - Belton, TX
The technician was very knowledgeable and professional!
Very knowledgeable Technician
Sharlana - Austin, TX
Claudia - Lakeway, TX
Professional, kind and respectful.
John - Austin, TX
Jennifer - Briarcliff, TX
My husband was there when he did the work and said he did a great job.
Tech was professional & took care of the problem & gave good information.
Beverly - Austin, TX
Have had many problems with this qppliance. I hope the problem is finally resolved.
Wilson - Georgetown, TX
After six service visits, the oven finally preheats to set temperature and holds it fairly steady. Thank you!
great job - no complaints
Eli - Austin, TX
Tom - Pflugerville, TX
Steve arrived promptly, put shoe covers on before coming in the house and was very professional and personable.
Great service and the tech kindly explained the process
John - Round Rock, TX
Hilary - Austin, TX
Tyler was professional and kind. He did a great job!!
Margarete - Austin, TX
Scheduling should to be more closely linked with GE Customer Service to provide more accurate details & service date, per customer request.
Yevgeniy - Austin, TX
Timely. Effective. Courteous. Fixed refrigerator.
Very professional and knowledgeable
Luis - Pflugerville, TX
Got ice maker up and running!
Justin - Dripping Springs, TX
Thomas - New Braunfels, TX
Replaced freezer drawer gasket
Keith - Georgetown, TX
Joel did a fine job. He explained what he was doing and why. Hopefully this will fix our continuing problem.
Jerry - Meadowlakes, TX
on time, great service
Rosie - Leander, TX
Jonathan was very professional and helpful! He made a frustrating situation a lot less stressful. Thank you!
Jeff M - Lakeway, TX
You never know who is going to show up to do service and is this the right person to fix the problem. Paul is probably the best technician that I have had service our appliances. He is very knowledgeable and professional. This is the guy you want working on your appliance.
Ligong - Austin, TX
Jonathan identified the issue quickly and correctly. Great job!
It was a great experience all things taken care of in forty minutes
Janice - Georgetown, TX
Terry - Buchanan Dam, TX
Was so glad to have such professional service from Clif on my GE appliance. Very courteous. Repaired my appliance on the first trip. Could not be happier.
Erin - Bertram, TX
My refrigerator was fixed in no time at all. Jonathan was professional and very friendly.
James - Georgetown, TX
Tommy arrived on time and quickly diagnosed a cause for the leak under the washer. However, when I explained to him that there was also water puddling 2-3 feet away from the washer, I don’t think he understood or believed that could happen. He could see that the motor had a leak that was causing water to pool under the washer and near its edge only. I hope that indeed our washer will not leak again when we run it.
Kept me informed about what was happening; prompt return with part
Debra - The Hills, TX
Dana - Cedar Park, TX
Lou was super friendly and knowledgeable.
Turned out bad
Nora - Pflugerville, TX
I had my circuit board replaced on my oven because the bottom oven would turn on by itself and we could not get it to turn off. Now neither of the ovens will stay on. We turn them on and it gives us an error code and shuts off. 🙁 so now I am out two ovens.
Marlisa - New Braunfels, TX
polite and professional
Linda - Buchanan Dam, TX
J. arrived on time, corrected the problem on my dryer in short time
Tech was great. Waiting on parts was the only negative.
Cory - Leander, TX
Tech was great. Communication with office could’ve been better. Wait on parts took a long time. Overall it was ok.
Great service. The tech was courteous, respectful, and knowledgeable. He provided for a great experience.
John - Austin, TX
Did a great job
Bobbie - Elgin, TX
Did a great job
Great service. Very punctual
Thomas - Leander, TX
Seems like a well run company from first call to finished product.
problem repaired first time
Lauren - New Braunfels, TX
My Whirlpool microwave wasn't working properly. Appliance Express sent out a tech, who arrived timely, ordered the parts, returned and installed them. Now my microwave works like new. Would definitely use again.
George - Seguin, TX
Unfortunately the ice maker began working at 3am on the day of the representatives arrival. Still working.,
Juan - Manor, TX
He was easy to work with and explained the work greatly.
Chris - Austin, TX
Zachary - Liberty Hill, TX
Great Service with experience and professionalism
Jolynne - Georgetown, TX
Tachen - Austin, TX
Sally - Lakeway, TX
Cannot fully prepare evaluation as part had to be ordered, which will take a week before the dishwasher can be fixed.
Thank you, lots of problems but your company worked hard to solve them
Francheso - Georgetown, TX
Beverly - Canyon Lake, TX
I was suppose to receive a receipt electronically to my email address firstname.lastname@example.org but have not received it yet.
Kimberly - Hewitt, TX
Liz - Austin, TX
Scott was prompt and fixed the issue with our stove.
Sandra - New Braunfels, TX
Kevin was excellent! My ice maker finally works.
Micheal - Spicewood, TX
Paul was great - very professional and he was able to fix my oven without another trip. Also appreciated the call that he was on the way, Phyllis Ungerer
George - New Braunfels, TX
Honest evaluation of my problem.
Really amazing service!!
Tanika - Round Rock, TX
The technician who came in was very pleasant and knowledgeable. He was quick to repair our washer and had a great attitude. Highly recommended!!
work on my steam oven
Deanna - Austin, TX
It was a pleasure dealing with Leonardo and Appliance Express.
Did not fix the problem
Richard - Austin, TX
Professional with expertise and well organized
Bud - Leander, TX
On time, fixed right the first time
Evangeline - Round Rock, TX
Claudia - Lakeway, TX
Bryan - Leander, TX
Professional all the way from first call to visit.
Waldo - Liberty Hill, TX
Very pleased with A.E. as they delivered as promised with no problem. Technician was great and explained work as it presented itself and then fixed it after adding up repair cost. Will recommend and use them in the future.
Ricardo - New Braunfels, TX
Kevin was professional and made sure that we knew what had happened showed us all the problems and got the job done thanks Kevin your amazing
Superb customer service
Leslie - Round Rock, TX
Scott was kind, professional, and knowledgeable.
Eva - Austin, TX
Prompt service, found the problem in short time, checked all.
William - Georgetown, TX
Very pleasant and know what he is doing.
Chris - Leander, TX
Tech was great
Amy - Austin, TX
Ron was professional during the entire process. Fortunately my warranty covered the faulty motor and I was not charged for the call.
Nichole - Temple, TX
Alvin was fantastic! He found a solution to the issue right away. He was so polite, very informative, and did a great job!
Excellent professionalism, still not sure about washer
Scott - Austin, TX
My technician was stellar, but I am concerned that my original issue is unresolved. I have a particularly finicky Maytag. It won't always start on selected cycles.
Leo Exceeded expectations
Cathleen Cranford - Wimberley, TX
Leo was extremely professional, knowledgeable, and courteous. He was patient while listening to my annoyance with this Whirlpool oven. The automation [touch screen] is mind boggling, and the oven is difficult to use. Leo took the time to help me understand the nuances of the newer touch screen ovens. Appliance Express is very fortunate to have this young man interacting with clients. Please let him know how much I appreciated his visit.
Christy - Austin, TX
Melvin - Georgetown, TX
We were very happy with our Appliance Man. Al was a great. Will call when we need someone again. BUT WE HAVE TO HAVE AL!!
Margaret - Austin, TX
I've used Appliance Express several times and have have always been extremely pleased with their service and their repair staff. Always extremely polite and informative.
Super Service. Thx
Michael - Liberty Hill, TX
Magdy - Austin, TX
Karen - Spicewood, TX
Highly professional service Paul did a great job
Santiago - Buda, TX
Awesome service by Leonardo
Patricia - Lorena, TX
Dale - Austin, TX
Excellent as always!
Steven - Austin, TX
Tyler was polite, considerate and efficient.
Richard - Woodway, TX
Tech was friendly and courteous.
Dean - Austin, TX
Great service! Very knowledgeable.
Ralph - Austin, TX
Repair of LG Refrigerator
David - Georgetown, TX
Express Appliance came out the same day that our refrigerator failed and performed a diagnosis. The technician, Joel, was on time and very polite. We were very happy with the repair and service.
Terry - Leander, TX
Jason - Temple, TX
Jose - Killeen, TX
Very professional and very knowledgeable in his work
Quick Diagnosis and fix of our wall oven.
Gerard - Austin, TX
Joseph did a great job figuring out the problem in our brand new Whirlpool oven.
Was prompt and very friendly
Randall - Bastrop, TX
ice maker service
Dave - Round Rock, TX
jonathan did excellent diagnosis and repair/correction
Tamara - Austin, TX
Tyler was polite, skilled, and his work did not create a mess. very happy with job.
George - Cedar Park, TX
Scott was friendly and knowledgeable. Great customer service
Casey - Austin, TX
The pricing seems a bit steep for the time and parts. The total ended up being just $50 shy of a new microwave for a door switch and fuse.
Janice - New Braunfels, TX
Margaret - Granger, TX
The technician was very friendly and polite. He was knowledgeable and easily took care of the problem. I was very satisfied with his work.
Very nice guy!
Jodi - Austin, TX
Michael - Horseshoe Bay, TX
it doesnot make the noise now as of june 6,
Dawn - Lago Vista, TX
Now after a weekend of doing laundry it is making the noise again . I will call the GE people again. Appliance Express has been great.
Brad - Lakeway, TX
Paul was wonderful. Personable and showed me everything that was going on so I understood. Would definitely deal with again.
Clay - Austin, TX
David - Cedar Park, TX
On time and great service
Zulma - Georgetown, TX
The technician was very knowledgeable, came with parts so another appointment would not have to be scheduled. He was friendly and polite and quick in serving the washing machine.
Terry - Horseshoe Bay, TX
Very knowledgeable; quick install
Very professional, helpful
Paul's Lakeway Customer - Lakeway, TX
Paul arrived promptly, diagnosed problems, and gave excellent service. If service is needed in the future, Paul is who we will request.
Glenn - Paige, TX
Lukasz - Austin, TX
Excellent service representative. Knowledgeable, friendly, informative and very helpful.
Appreciate the Common Sense approach
Roxanne - Georgetown, TX
Of course when Thonas checked out my washer it was no longer Not Spinning. Instead of going through a series of “shots in the dark” to determine the WHY of the problem. He simply said to wait and call back if it did it again in order to get a little more info and solve the the problem without incurring a lot of expense. I appreciate his integrity and common sense.
Joe - Briarcliff, TX
Great service!! Friendly, professional and efficient!!
Arthur - Kyle, TX
We had our microwave stop working and Whirlpool quickly got it fixed! They worked fast and around my schedule.
Tommy was great!
Allison - Georgetown, TX
Alta - Spicewood, TX
Good experience. Unite knowledgeable
John - Austin, TX
Mario - Wimberley, TX
Luis did a great job servicing our refrigerator!
Steve - Cedar Park, TX
Lou was professional, knowledgeable and friendly.
Matt - Austin, TX
Lou S. was great. He quickly determined the issue and knew exactly how to fix it. I could not have asked for a better experience
Larry - West Lake Hills, TX
Frankie - Lago Vista, TX
Thank you! You are the greatest!
Pamela - Georgetown, TX
My tech was excellent!!
Top Notch Service
Jennifer - Austin, TX
Leonardo Cantu , with appliance express was top notch! Great service!
John - Horseshoe Bay, TX
Tommy showed up on time, was very professional. He was respectful of our home and was very knowledgeable of the product he worked on. We did not have to wait for parts to be ordered, he had everything that was needed.
Pulte - New Braunfels, TX
Job was completed in a timely matter. Report back from homeowner was that tech was very friendly and knowledgeable.
Maytag Repairman Visit
William - New Braunfels, TX
Jadell - Blanco, TX
Robert provided excellent service. He knows his trade very well and was able to service my double ovens quickly and thoroughly. He was a pleasure to have in my home.
Vilma - Temple, TX
It was quick and easy to fix.
Jonathan was an excellent service technician. We will definitely use Appliance Express again.
D - Liberty Hill, TX
Marshall - Burnet, TX
Service rep was on schedule and completed fix promptly. My experience with Appliance Express was very satisfying. Would recommend them anytime.
Absolutely Phenomenal Service, Knowledge, Efficiency
Linda - Pflugerville, TX
Joel gets my highest compliments. He was exception in every way. You've got my business!!!!
Herbert - Temple, TX
It took almost 30 minutes to get an appt. It wasn't that way with previous server.
Dennis - Taylor, TX
Fast friendly service!
Carlos - Austin, TX
Jared showed up on time, he was friendly, quickly diagnosed and repaired my problem, and was very informative for me too!
Jesus - Austin, TX
AM so happy With your service. Great comunication. Excelent service .
Luis is AMAZING!
Janet - Austin, TX
Luis was on time, professional and fixed the refrigerator in no time at all! I truly appreciate his expertise and being so friendly as well! He is an asset to your company!
Ice maker/ Refrigerator
William - Austin, TX
On time and did well with the issue. Communicated the problem and solution well
Very Satisfactory Transaction
Ronald - Dripping Springs, TX
Prompt, courteous, reasonably priced. Outstanding Service!
Jerry - Austin, TX
Ron was friendly and explained things well Also gave tips about detergent and keeping the machine kleen
Robert - New Braunfels, TX
He was here on time and did a good job
Maria - Leander, TX
The tech was really nice and super professional.
James - New Braunfels, TX
Kevin, was professional, and fixed the problem with new washing machine
WASHER WHIRLPOOL MHW5630HC0 Arrived onsite to correct bellow seal. I folded the inner bellow flap over the tub to ensure a good seal . No leaks detected during time of service and the bellow is still in good condition. Job complete.
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced actuator and went to replace drain pump. Found one of the wires disconnected from the connector at the drain pump reattached wiring and tested unit. Unit began to drain bill agitate and span as designed. Call complete.
WASHER GE GFWS1700H0WW Arrived on site and tested operation. Found E31 error. Ohmed pump and found to be good. Inspected clean out and found no obstructions and impeller is good. Tested pressure switch and found it registering water level rising but delayed. Blew through pressure hose and hear an obstruction release. Ran rinse and spin cycle and found unit operating properly. Recommended customer run a tub clean once per week for the next 4 weeks then run once per month to keep build up from clogging sensors. Job complete
RANGE WHIRLPOOL WFC150M0EB3 Arrived onsite for range indicator light staying on and burners getting hot when not in use. Upon inspection found failed LR and RR burners. Replaced set of four. Also found failed switch so replaced switches. Tested unit and unit is functioning properly. Job complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to inspect refrigerator ice maker not dispensing. Upon further inspection, I tested the ice dispenser and could hear the motor come on, but the ice failed to dispense. I removed the I in and tested the dispenser motor again and the impeller is moving. I turned the impeller by hand and found it stripped. I attempted to remove the impeller but could not get it off due to the motor shaft being stripped. I am ordering the divider and washer and will return with the motor and impeller. Office to schedule return service due to vendor website being down. No water leaks observed during service.; ordrng 1 W11378860 (WASHER) and 1 WPW10309864 (divider)"
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not preheating correctly, upon inspection found both elements working and the Oven took 17 min to get to 450. Which is correct per the owners manual. Job complete"
DRYER MAYTAG MEDB835DW4 Arrived onsite for the dryer not turning on. During testing found that there is good voltage going to dryer. Ran diagnostics and found error code F4E4 for L2 line voltage not there. Checked voltage at control and I got good voltage on L1 but no voltage on L2 . Tested fuse and it was bad.. Replaced fuse and dryer tested good. Advised customer to have someone clean out the vent tube in the wall because I found a restriction in air flow.
DISHWASHER KITCHENAID KDTE334GPS0
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site for possible sealed system issue. I inspected the unit and work area. I found the evaporator full of frost and ice build up. I put the unit into diagnostics and found the defrost heater coming on. I gained access to the control and tested the thermistors and found them to be in range. I tested voltage to the evaporator thermistor and found only 2.5 VDC. I am ordering a control to complete the repair. I left the unit unplugged so it can defrost. ; ordrng 1 W11203272 (contrl-box)
DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived on job for complaints of dishwasher moving. Found bracket on left side damaged. Ordered new bracket. ; ordrng 1 WP8269145 (brckt-mtg)
WASHER GE GHWS8355H0MC Arrived onsite and attempted to reach ge techline to calibrate the new control installed by a prior company. Dropped call twice. Ordering new control to set up properly with the instructions sent with part. ; ordrng 1 WH12X20504 (control and firmware)
REFRIGERATOR WHIRLPOOL WRF560SMHW00 "Arrived on site and sound icemaker has spilled over, found icemaker arm is not engaged and after correcting it confirmed operation by manually cycling it. It is now working properly. Discussed Correct loading of freezer drawers and importance of ensuring door is closed and there are no food items creating an air gap. Refrigerator is now operating as intended, job complete"
RANGE KITCHENAID KCGC506JSS00 Arrived on job for complaints of knobs not setting straight. Confirmed valves bent will need to replace right side manifold. ; ordrng 1 W11378578 (MANIFOLD )
WASHER WHIRLPOOL WFW3090JW Arrived on site to install previously diagnosed part. Removed control and installed new control. Turned on washer and immediately turned on without error codes. No leaks detected. Job completed.
WASHER WHIRLPOOL CET9100GQ0 Arrived on job for complaints of F74 error code. Code is for low voltage error need to reset unit.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for wall oven that will turn off when trying to preheat and will the screen will reboot every 24 hours. Upon inspection I found the unit not connected to WiFi. The customer stated that it was connected to WiFi and disconnected some how. I attempted to connect the unit to WiFi and found the unit would display that it was connected but the disconnected icon was still present. I found multiple stored error codes for control to UI state status error. I am ordering the main control and console for repair. Returning tech make sure unit gets connected to WiFi before closing out. Office to R/S due to part availability. Ordering Console (W11296171) main control (W11261167) ; O-emld tckt
WASHER MAYTAG MHW6630HW0 "Arrived onsite for unit making noise during spin, tenant said she would almost fill up the unit and put clothes together heavy and light. Call tech line. Also suggested that customer needs to separate clothes for a better balance. Did not suggest to repair unit with any parts at this time. Got sr#7729719459. Job complete"
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived on job to replace previously diagnosed parts. Found the frost pattern in refrigerator good replace cover. Replaced valve in refrigerator and water working properly. No leaks detected at time of service.
ICE MACHINE WHIRLPOOL KUIX505ESS1
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service
REFRIGERATOR KITCHENAID KRMF706ESS01
WASHER WHIRLPOOL GHW9150PW0 "Arrived on site and replaced gasket/fellow diagnosed by previous technician after replacement started washer on a normal cycle to verify correct operation. Washer is no longer leakinG, job complete"
BUILT-IN M/W KITCHENAID KMBD104GSS00 "Arrived onsite for the microwave not heating. During testing found that the magnetron is not coming on. Change out capacitor and diode and the issue was not resolved. Ordering control, magnetron, thermistors , sensor. Ordering parts and office to schedule ; ordrng 1 W10278022 (Magnetron) and 1 W10278023 (Sensor) and 1 W11445128 (Power relay) and 2 W11199547 (Thermistor)s and 1 W11486781 (Control)"
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher seal Magee. Upon further inspection, I found the cabinet gasket torn where the screws go into the cabinet mounts. I removed and replaced the gasket and tested. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR GE ZISB480DXA Arrived on site to install parts diagnosed on previous visit. Found different damper needed to resolve stuck damper in rapid cool drawer. Ordering correct damper. ; ordrng 1 WR60X10063 (damper assy desupply)
DISHWASHER FRIGIDAIRE FFBD2406NW0A "Arrived on site to install previously diagnosed and ordered part. Due to the unit leaking from the bottom of the door area, I removed and replaced the bottom door gasket as previously diagnosed. Tested unit and found the lower spray arm has been damaged by the element melting it. I found the spray arm is getting caught the element as it spins and will need to be placed. No water leaks observed during service.; ordrng 1 5304517203 (LOWER SPRAY ARM)"
DISHWASHER KITCHENAID KUDE20IXSS1 Arrived on site for dishwasher needing previously diagnosed with all rocks as well as soap dispenser. Upon arrival I was able to install the needed parts and retest unit and verify that everything is now functioning as designed. Call complete
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for customer complaint of noise, found switch to be bad, I replaced switch, unit tested good."
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to test unit for unit not draining test unit and found drain motor not responding. Replaced drain motor test unit and unit draining correctly no leaks present job complete.
DRYER MAYTAG MEDB800VQ0 "Arrived on site and replaced all parts diagnosed by previous technician. After replacement dryer is now significantly quieter.
WASHER WHIRLPOOL WTW7120HW0 Arrived onsite for the washer not working properly during the spin cycle. Upon arrival found that the left upper side of the panel is bent outwards. Customer stated that during the spin cycle the washer was banging around violently which caused the panel damaged and water to leak.the wash basket was leaning towards the back which caused the unbalanced issue while washing a small blanket. Causing the washer to spin violently. Called tech line and we went through the diagnostics process and all functions tested properly but there was an error code for unbalanced load. No leaks detected.
REFRIGERATOR MAYTAG MFI2569VEM Arrived onsite for previously diagnosed parts. Replaced and wired in thermistor. Tested found unit now operating as designed thermistor reading correctly.
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived onsite for refrigerator with broken bins and drawers. Upon inspection I found the crisper drawer plastic top was missing. I found the 2 RC drawers crooked and the divider missing. I found one of the shelves on the left RC door was missing and the other one was cracked badly. The unit will need a pantry drawer a divider for the RC drawers and 2 new shelfs for the left side RC door. Ordering left shelf bottom (WPW10212139) left shelf top (WPW10323808) pantry lid (W10827015) pantry drawer (WP67003531). rail center (WPW10326469). Will need AUTHO for repair. ; O-emld tckt
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to follow up on diagnosis for non functional RC evap fan. Per previous tech line call I went and disconnected all harness except for P14, P6, P1, P4 and reran test 3. All fans were on except for FF evap fan. Disassembled interior of cabinet and checked wiring at the harness and connector for evap fan and could verify voltage. Unit I has bad cabinet wiring.
DISHWASHER WHIRLPOOL MDB9959SKZ0 "Arrived onsite for unit not draining . Put unit in diagnostics, got F9E1 drain error, F8E2 water valve. Cleared codes. Upon further inspection. Found that the chopper impellers had broken off causing the drain to no spin. Removed choppers. Ordered part. Rescheduled with customer.; ordrng 1 W11497943 (DRAIN MOTOR )"
REFRIGERATOR WHIRLPOOL KRMF706ESS00 "Arrived on site to inspect refrigerator losing power. Upon further inspection, customer advised that the unit turned off and stopped cooling. After cycling power for approximately 10 mins, the unit continued to fail. They cycled power for approximately 2 hours and when they turned it back on, the unit began to cool and operate as designed. I tested temps in the FC=6 degrees & RC=35 degrees on recommended settings of 0 & 37. I removed the pantry control and found the control board shorted and was sizzling when I removed it. I found water or a liquid in the reservoir under the control. I checked the pantry harness for any broken wires and the harness was good. I advised that I would go ahead and order the parts due to the door taking approximately 6-8 weeks to arrive. Pantry control left unplugged at the control and at the door for safety. Unit continues to cool. No water leaks observed during service.; ordrng 1 W10815669 (dor-fip ss) and 1 WPW1076907
WASHER KENMORE 110.248723 Arrived on job for complaints of broken agitator. Replaced dogs. And test agitator.
DISHWASHER MAYTAG KDTE254EBL0 "Arrived on site to install previously diagnosed and ordered parts. Due to the adjusters failing and one of the adjuster straps being broken, I removed and replaced both adjusters and the one strap and tested. Unit is operating as designed. No water leaks observed during service, job completed."
COOKTOP WHIRLPOOL KCGD506GSS00 Arrived onsite for cooktop sparking even when ignite. Upon arrival found unit spark module not reading correctly also found want seemed to be intermittent sparking with center front igniter. Ordering spark module and igniter just in case.office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10475150 (SPARK MODULE ) and 1 W10876260 (CENTER FRONT)
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite to replace previously diagnosed part. Replaced drain extension. Tested unit and unit is functioning properly. Job complete
MICROWAVE WHIRLPOOL WMH32519HZ4
REFRIGERATOR WHIRLPOOL WRT108FZDB02 Arrived onsite for freezer still freezing food in fresh food section. After further inspection found unit has a sealed system issue. Appears to be a restriction in the line. Ice ball accumulation on top right of evaporator on cap tube. Unit is constantly running. Fans are on but compressor is hot. Dryer is corroded. Amp draw at .038 amps.
DRYER KENMORE 417.880427 Arrived onsite for unit timer messing up. Upon arrival found unit was stacked. Unit control UI had stuck relay and was interrupting cycle.Turned unit off from breaker. Removed and replaced control UI. Tested unit after turning on at breaker. Found unit operating as designed. Job Completed.
REFRIGERATOR WHIRLPOOL GSC25C6EYY03 "Arrived on site to install previously diagnosed and ordered part. Due to the dual valve failure, I removed and replaced the valve and tested. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for refrigerator complete no cool. Upon inspection I found the units fans and compressor running but both compartments at room temp. I accessed the evaporator and found a ball of ice forming at the capillary tube (pic in quick pic) and no frost pattern on the evaporator. I then accessed the compressor and found an amp draw of .45 while running. The compressor and possibly the evaporator need to be replaced. Ordering Evaporator (W11407409) compressor (W11480426) coupler (TJ90SF8404) drier (WPW10143759). Requesting SS tech and appropriate time frame to complete repair. ordrng 1 LOCKRING (LOCK RING ) and 1 TJ90SF8404 (COUPLER ) and 1 W11407409 (EVAPORATOR ) and 1 W11480426 (COMPRESSOR ) and 1 WPW10143759 (dryer)
MICROWAVE WHIRLPOOL GT4185SKB2 "Arrived on site to diagnose microwave that is not heating and making noises. Ran unit and could hear buzzing magnetron and customer also mentioned seeing sparks too. Unit looks and smells like it has a damaged wave guide in addition to needing a full high voltage system. Ordering cap mag and diode to attempt Hv repair ordrng 1 AUTHO (AUTHO) and 1 W10859575 (magnetron)"
DRYER WHIRLPOOL WED5620HW1 Arrived on job for complaints of noise. Found the idler causing noise. Replaced idler and test. Noise gone.
DRYER MAYTAG MEDB835DW4 Arrived onsite and found unit experiencing poor dry times due to back flow problem. Found f4e3 error. Advised customer on customizing there vent to prevent poor dry times. All ch3cks good.
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for refrigerator ice maker leaking. Upon inspection I found the inlet water tube for the ice maker had been pushed back and was not seated in the ice tray. I corrected the fill tube and let the ice maker cycle. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived onsite for non functioning cavity light. Uninstalled and Disassembled unit to gain access to compartment. Upon inspection found failed cavity bulb. Replaced bulb, tested unit and unit is functioning properly. Job complete"
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and installed new shafts, rollers and sound pads. Tested operation and found unit working properly. Job complete"
RANGE WHIRLPOOL WFC150M0EB2 Arrived on site for range cooktop burners not operating properly. Customer stated that rear left burner once turning on it will stay on at high. Rear right burner doesnt work at all. Front left burner has low heating and found right works okay. Inspected unit and work area.
WASHER MAYTAG MVWX655DW1 "Arrived on site to install previously diagnosed parts. Cycled power off to unit, gained access to control, and replaced with new part. Calibrated unit and ran test cycle after. Found small leak at cold water valve. Adjusted valve and stopped drip from valve. No other leak observed at time of service. Unit now working as designed. Call complete."
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for not filling. Found unit filling as designed. Wash motor was not engaging when put into diagnostics or when selecting different cycles. Checked voltage at control and verified proper voltage being sent to wash motor.
OVEN KITCHENAID KODE507EBL04
OVEN KITCHENAID KODE507EWH04 "Arrived on site to test unit for remove or set probe message prompting on screen without probe inserted. Replaced upper probe jack and control, tested unit to 350, unit tests good. Job complete."
WASHER MAYTAG MVWB765FW3 "Arrived on site to inspect washer for making loud noises during agitation, upon inspection found the noise appeared as the gear case agitated.....all noises present are normal. Called Techline and documented. Sr # 7729715471 Complete"
OVEN WHIRLPOOL WOD51EC0AS01 "Arrived on site to inspect wall oven display not responding. Upon further inspection, the customer advised that the unit wont respond and they recently had a power outage. I placed the unit in diagnostics and checked for error codes and found F1E0-internal error. I attempted to clear the code and the unit would not respond. Following the tech sheet, I cycled power for approximately 1 minute and placed the unit back in diagnostics and cleared the error code and tested on Bake at 350 degrees. Unit operated as designed
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and tested operation. Found unit was cycling ice maker with door open and unit turned off at ui. Found ice on inside of facia heater that has built up and facia heater not functioning. Also found unit constantly running deli damper but damper is not registering open and closed properly. Unit will need new deli damper, ui and main control to repair. Office to schedule return services due to part availability ; ordrng 1 WPW10248595 (DAMPER) and 1 WPW10675033 (cntrl-elec)"
WASHER WHIRLPOOL MVWC565FW2 Arrived onsite for the washer not working properly. During testing found that the actuator was not shifting properly. Causing the issue. Replaced shift actuator and washer tested good and no leaks detected complete.
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for washer making squeaking sound. Upon inspection found sound coming from cam during cycle. Removed cam and inspected. Found signs of ware on assembly, so replaced cam. Tested unit and unit is functioning properly. No leaks present at this time. Job complete"
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site to test unit for upper rack falling. Test unit and found left track and right track broken. Also found adjusters broken. Ordering right track office to reschedule ; ordrng 1 W11259786 (RIGHT TRACK )
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site for UNIT STILL NOT COLD ENOUGH TO KEEP THE ICE FROM MELTING. Placed in diagnostics and ran test 36 and got not cooling error. Found the freezer compartment section tower frozen over. Used steamer to defrost evaporator and tower in freezer section. Placed in diagnostics and no more errors came up in test 36. All thermistors passed. Fridge cooling as designed. Call complete.
MICROWAVE GE DVM7195SF1SS Arrived on site for LIGHT/FAN WILL TURN ON RANDOMLY BY ITSELF- SOMETIMES WHEN PUTTING FOOD IN WILL TURN ON BUT>>Found door was at the wrong angle. Adjusted the hinges to line up the door correctly. Tested microwave numerous times to ensure the microwave was operating as designed. All tested good.
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for previously diagnosed parts. Removed and replaced gasket. Tested door operating. Unit is operating as designed. Job Completed.
MICROWAVE GE PEB9159DJ2WW Arrived onsite for a microwave that wont start cycles and has no power. Inspected unit and work area. Found unit not turning on. Tested polarity at the plug and found proper polarity. Went to remove microwave outer cover and found a screw stripped on the back left hand side of the unit. Tested resistance through all the door switches and fuse and all came back good. Tested voltage at the control and found no voltage. Traced voltage from the power cord through all elements. Found cavity Thermal cut out burnt and bad. Unit will need TCO for repair. Ordering part and office will need to contact customer about return date. ; ordrng 1 WB24X27107 (thermostat)
WASHER MAYTAG MVWB835DW2 "Arrived to inspect washer with NO POWER.Confirmed the complaint and attempted service test mode and the unit never powered on.Customer had a blanket stuck inside the unit that was her final wash before the unit went dead.The unit had the proper voltage from the outlet, but still never powered up after several attempts.Ordering authorization, the console, control and will return with the latch.Office to reschedule the customer for return visit due to parts availability.Needs more work ; ordrng 1 AUTHORIZATION (FOR PARTS NEEDED) and 1 W11112656 (console) and 1 W11112658 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site to replace control, after replacing, unit tested good."
VENTHOOD MAYTAG UXT5236BDS Arrived on site for venthood filter latch broken. Inspected unit and work area. Found latch broken from housing. Removed latch and installed new. Tested all operations. All tested good. Spoke with customer user care guide.
OVEN WHIRLPOOL WFE320M0JS0
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to follow up on squeaky freezer door. Applied grease to slides, since when slides ice over and are thawed it will remove the lubrication. Greased slides and replaced door switch that had shorted out from getting water in it. All is now working as designed. Call complete."
DISHWASHER GE PDW9980N00SS Arrived on site and tested operation. Unable to duplicate exact leak but customer stated the unit kept filling with water after breaker turned off an door opened indicating failing valve. I did find the insulation in door getting wet while cycle running. Removed door and found leak coming from smart dispenser motor. Unit will need new valve and dispenser motor assembly to repair.; ordrng 1 WD12X10384 (dispensing det asm)
RANGE WHIRLPOOL WFG505M0BS3 "Arrived in n site for range oven not heating. Performed diagnostics and tested oven operation. Found no response from igniter. Measured ohms on igniter and found opened. Removed failed igniter and installed new. Tested operation and found control not sending voltage to igniter. Removed failed control, and installed new. Tested operation. All tested good."
REFRIGERATOR KENMORE 106.5113921 "Arrived to inspect water leaking from unit.Confirmed the complaint and found the freezer compartment was iced over, on both the evaporator cover and a massive ice buildup by the drain preventing the bottom drawer from being removed from the unit without damaging the unit.Unit was set on 45 degrees in the refrigerator compartment and 0 degrees set in the freezer compartment.Due to the ice buildup I will return with all previously ordered parts.Unit lighting in both compartments flickers and will need to be replaced for unit to function properly.; ordrng 1 WPW10515057 (light FREEZER ) and 1 WPW10515058 (light REFRIGERATOR )"
WASHER WHIRLPOOL MVW7232HW Arrived on site for washer trip the breaker every time the machine was used. Upon arrival customer stated that they have been having a lunch which is at the house in various parts of the home and a lot of it started around the same time and before the washer was installed. Con further diagnosis of the washer I realize that you could barely turn the washer on without the breaker tripping and cannot run any diagnostic tests. I was able to find a dedicated outlet away from the washer to plug-in and was able to run test and verify that they were no error codes are indications that of any issues but the main control was not always responsive to certain tests are then replace him a control and retested and reassembled the unit verified everything is functioning as designed I did inform the customer that they will need electrician to figure out what was causing the issue with the rest of the house in the washer. Call complete
REFRIGERATOR WHIRLPOOL MFI2665XEM7 Arrived on site for refrigerator needing previously diagnosed icemaker. Upon arrival I didnt see the note that the customer had pre-paid the repair in advance so I went ahead and went in and disassembled and install the new icemaker that was needed I then re-tested the icemaker repeatedly on more than five test to make sure that it would feel exactly the way it was needed and nothing more and nothing less unit work every single time it was tested and I saw no signs of the water inlet valve wheeping into the icemaker. Call complete
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for a dishwasher with broken stoppers and dispenser. Found both parts were failing and needing to be replaced. Replaced both parts and tested unit. Unit is now working as designed. No leaks observed at time of service.
REFRIGERATOR JENN-AIR JFC2290VEM8 "Arrived on site for customer complaint of ice maker not working, found failed ice maker, I replaced ice maker, unit tested good.
REFRIGERATOR KITCHENAID KRFF707ESS01
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for refrigerator leaking water. Inspected unit and work area. Found evaporator drain line frozen. Removed ice buildup on drain pan. Gained access to drain line. Removed drain and check for objects stuck in line. None found. Poured water down drain and found draining. All tested good, no water leaks detected."
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site dishwasher not drying dishes. Inspected unit and work. Found rinse aid empty, customer stated that they do not use rinse aid due to chemicals. Measured incoming water temperature at 120°. Performed diagnostics mode, found error code 5-2 door stuck closed. Monitored test cycle and measured amp draw to element at 7. amps. Tested for hot temperatures at end of test cycle. Called Whirlpool tech support and spoke with Robert. He stated unit is operating as designed. (Sr#772971256). Spoke with customer on purpose of rinse aid and user care guide. All tested good, no water leaks detected."
COOKTOP JENN-AIR JGCP436HM00 "Arrived on site to test unit for RR burner not igniting. Found spark igniter not plugged into spark module. Plugged spark igniter in, tested unit, unit is now igniting like designed. No leaks detected at time of service. Job complete."
OVEN WHIRLPOOL WOS51EC0HS02 Arrived on site to test unit for not mounted right and heating issues. Found screws were behind mounting points instead of through. Customer noticed trim pieces were missing. Secured screws and customer wants trim pieces for both left and right side. Unit is heating as designed. Needing both left and right trim pieces to fix issue. Office to reschedule.; ordrng 1 W10536160 (cover) and 1 W10536160 (cover)
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived on site to test unit for no ice production. Found no signs of door harness damage. Ice maker was not responding in diagnostics. Replaced ice maker, tested unit, ice maker ran full harvest on test 29. Proceeded to test 31 and ice maker filled like designed. No leaks detected at time of service. Job complete."
WASHER ROPER RTW4516FW2 Arrived to inspect washer humming via the drain pump.Plugged the unit back in and confirmed the unit was draining and not allowing the customer to make any selections.I calibrated the unit and ran a consumer cycle and unit tested as designed to customers satisfaction.No parts needed.Job completed
MICROWAVE FRIGIDAIRE FFMV1645TS Arrived to inspect no power.Confirmed the complaint and found the monitor switch was defective causing the main fuse to pop.Replaced the switch and used customers newly purchased fuse to complete the repair.Tested the unit with 2 minute water test and unit passed and heated.Job completed
RANGE KITCHENAID KSEG700ESS3 Arrived to install previously ordered part.Removed and replaced the convection fan.Reassembled and unit tested as designed to customers satisfaction.Job completed
REFRIGERATOR JENN-AIR JBZFL24IGX00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced icemaker and tested unit. Unit is now working as designed. Call complete.
OVEN WHIRLPOOL WOD93EC0AS05 "Arrived on site to inspect oven for not heating correctly, upon inspection found the lower oven off by about 20 degrees, calibrated lower oven and replaced upper gasket per customer. All functions worked. Complete"
COOKTOP GE JGP940SEK2SS "Arrived on site and replaced switch harness, after replacement took one video of how burners ignite.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to test unit for not draining. Found knock out in disposal not removed. Removed knock out, tested unit, unit still not draining. Replaced drain pump and unit is now draining as designed. No leaks detected at time of service. Job complete."
OVEN GE JTP27B0D1BB "Arrived on site to replace failed bake element, after replacing, unit tested good.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=5 degrees & RC=39 degrees. I tested the ice maker in diagnostics tests 56, 58, 57, & 45. The unit passed each of the tests except the fill. Tested the valve and found the valve bad. Also found the ice maker housing had an air leak at the back of the housing creating ice build up. I removed and replaced the valve. I placed a permagum at the back of the ice maker housing to seal off the air ducts. Tested the ice maker and fill and the unit is operating as designed. No water leaks observed during service, job completed."
RANGE KITCHENAID KSGG700ESS1 Arrived on site to replaced console and bezel. Replaced parts test unit and unit test good job complete
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived on site for Not Dispensing Ice - Side by Side Refrigerator. Found dispenser door flap not completely closing. Found water splashing out of fill tube that goes into the ice mold when a harvest started. Removed ice build up in fill tube and turned down the valve at the wall to lower water pressure going into fridge. Removed ice door and replaced with new ice door. Water is no longer splashing over tube and goes directly into ice mold. Ice door flap closes completely now that ice door has been replaced. No leaks detected.
DRYER AMANA NED4655EW1 Arrived on site for dryer getting hot but not drying clothes. I tested airflow to unit and found it perfect. I tested heat and found correct temps. Unit is working as designed. I advised customer on reaching out to someone for ventilation in home. Call complete.
DRYER AMANA NED4655EW1 Arrived on site for dryer that would get hot but not heat. Gained access to terminal block but terminal block was broken and could not test unit to check heat and airflow. Have to order and replace terminal block. Office to reschedule.; ordrng 1 279393 (TERMINAL BLOCK SCREW KIT) and 1 WP3397659 (TERMINAL BLOCK)
DRYER AMANA NED4655EW1 Arrived on site for dryer with dent that would not allow unit to tumble. Upon further inspection I found large dent in rear panel and vent chute. I tested unit with parts off and unit is working as designed other than that. Office will have to reschedule when parts are available. ; ordrng 1 280043 (REAR PANEL) and 1 NEEDSAUTHO (BOTH PARTS PLEASE) and 1 W11117429 (VENT CHUTE)
WASHER MAYTAG MHW5630HC0 Arrived on site for washer not advancing to cycles according to the customer. Upon arrival I enter diagnostics and found an F0 E2 error code indicating that the unit was over siding. I also found an F91 air code indicating that the unit had a long drain time after running a diagnostic manual and auto test and I found that the issue with the washer was the drain was not functioning getting water off thats not causing cycle to run longer than it should or not at all due to the fact of the water could not exit the machine customer says they have tried clearing out the pump multiple times and they dont find any debris in there but cant figure out why it would drain and pump further inspection I found that the pump is just internally starting to break. ; ordrng 1 W11458345 (DRAIN PUMP)
DISHWASHER KITCHENAID KUDS02FSPA2 Arrived onsite for unit not draining. Tested unit. Unit did drain. Customer said the garbage disposal would back up in the sink. Let customer know to use garbage disposal to make sure no food particles are stuck and could cause the water to travel back into the dishwasher. No leaks at this time. Job complete
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to diagnose dishwasher that was not cleaning dishes well. Ran unit and wash motor sounded like it had rocks in it. Provided estimate for new sump assembly Replaced sump and motor and retested. Unit is now working as designed with no water leaks.
UNKNOWN UNKNOWN 123456789 Replaced glass
REFRIGERATOR WHIRLPOOL WRT318FMDW00 Arrived onsite for unit having some frost buildup in side the unit. Looked at unit. Found some frost. Unit is working. Checked drain hose for the freezer. No clogged found. Customer had me disconnect water line as she does not use the ice maker. Took off hose. No leaks at this time. Had customer unthaw the unit for 24 to 48 hrs. No issues at this time. Job complete.
VENTHOOD UNKNOWN UXT5230BDS1 Arrived on site for filter being stuck and hard to pull down . Found filter latch hard to slide and mounting screw missing . Ordering screw and latch . Call to set return ; ordrng 1 W10416841 (LATCH ) and 1 W11176975
WASHER WHIRLPOOL WTW7120HW0 Arrived on site and tested operation. Found evidence of softener cup over filling causing water puddle on floor at end of cycle. Tested in diagnostics and found cup is not draining properly and the valve is pulsing water into cup as well. Unit will need new valve and softener cup to correct leak. Office to schedule return services due to part availability ; ordrng 1 W11175629 (DISPENSER ) and 1 W11220230 (valve)
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to diagnose microwave that was tripping breaker. On arrival breaker was flipped off. I opened the door and turned the breaker back on. Unit powered on. Closed and opened door 30+ times and could not get breaker to trip. Tested MW with a cup of water and verified everything is heating properly. Unable to reproduce any kind of failure.
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite to replace previously diagnosed parts. Replaced capacitor, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site to diagnose a refrigerator that is leaking from the icemaker. Found icemaker overfilling do the high pressure and possible faulty water valve. Pressure regulator, waterline, and water valve will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 WPW10341329 (water valve assy)"
REFRIGERATOR KITCHENAID KRFC300EBS00 "Arrived on site for refrigerator with loose door handles. Advised customer that I can remove the screws and use loctite on them to secure the, and keep it from backing out.. Tightened and reinstalled handles.
REFRIGERATOR JENN-AIR JS48NXFXDE01 "Arrived on site for customer complaint of lights not working, found failed module on freezer side bottom left, I replaced module, unit tested good."
COOKTOP KITCHENAID KGCU467VSS01 Arrived on site to test unit for sparking even after flame is already lit. Per service pointer W10540279-A updated burner heads will need to be installed. Customer would also like for flames to be adjusted on return visit. Office to reschedule.; ordrng 2 W11106799 (burnr-head)s and 1 WPW10116108 (module-spk) and 1 WPW10364555 (holder-orf)
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived onsite to install previously diagnosed parts. I installed the RC door the toe kick and name plate. I had to heat for the gasket on the door a little bit to get it to seal correctly. I advised not to open the RC for few hours to ensure the door stays sealed. Job complete.
RANGE WHIRLPOOL GW399LXUS06 Arrived on site for range oven light not working and not able to remove cover. Inspected unit and work area. Removed lamp cover and found failed lamp. Customer stated he would replace lamp. Informed customer to power off at breaker before replacing.
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to test unit for dispenser not closing or opening. Replaced dispenser test unit and unit test good job complete.
DISHWASHER KITCHENAID KDTE234GPS1 Arrived onsite for dishwasher leaking. Upon inspection found unit leaking from crack in tub. Tub will need replacement. Ordering tub WPW10681506 and pump and motor . Left unit unplugged. Office to reschedule.; ordrng 1 W11085683 (pump&motor) and 1 WPW10681506 (tub-dishwr)
WASHER WHIRLPOOL WFW92HEFC0 Arrived on site to diagnose a washing machine that is giving water level errors. Tested unit and found water level sensor not registering properly and multiple fill and drain errors saved in control. Replaced water level sensor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
REFRIGERATOR KENMORE 596.732132 "Arrived on site for refrigerator not cooling. Inspected unit and work area. Gained access to compressor and measured amp draw. Found compressor drawing higher amp than normal and kicking off. Measured electrical windings on compressor and found found with range. Measured UF on capacitor and found good. Found failed starting device. ; ordrng 1 WP12555902 (OVERLOAD)"
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer for not operating correctly, upon inspection found the front console malfunctioning, ordering front console. Office to reschedule ; ordrng 1 W11294803 (CONSOLE )"
REFRIGERATOR GE GSL25JFXBLB "Arrived onsite for refrigerator section not cooling. Upon inspection found no air circulation. Removed evaporator cover and found evaporator frozen over. Tested defrost heating and was OL. Will need defrost heater replaced. Also ordering temperature sensor and defrost thermostat just in case. Notified customer that prior to service, will need to be defrosted 48 hrs in advance. Gave instructions. Office to reschedule ; ordrng 1 WR50X10065 (thermostat defrost) and 1 WR51X10055 (heater,defrost) and 1 WR55X10025 (sensor,temp ff)"
WASHER MAYTAG MVWB835DW5 Arrived on site and found f6e2 error and console not responding beyond one entry to diagnostics. Unit will need new console and control to repair. Office to schedule return services due to part availability. ; ordrng 1 W11115285 (panel-cntl) and 1 W11400681 (CONTROL)
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site to inspect refrigerator hinge damage. Upon further inspection, I checked all hinges and all were good. I contacted the builder and they advised that the toeplate/grill is broken on the right side. I found where a small piece had broken off. I am ordering the toeplate/grill and CNOTE-LSO PER BUILDER REQUEST and scheduled return service. No water leaks observed during service. Home is a vacant new build.; ordrng 1 CNOTE (LSO PER BUILDER REQUEST ) and 1 W11282544 (grille)"
REFRIGERATOR WHIRLPOOL GD5NVAXSA00 Ive gone site for refrigerator not cooling on the freezer section according to the customer upon arrival. Upon further inspection of the freezer I found that the temperatures are around the 40s and after exposing the evaporator coil I was able to determine that 90% of the coil was bone dry with absolutely no cold transference whatsoever and I found that the frost pattern was bouncing back-and-forth between the capillary tube of the entry of the evaporator and partway down the evaporator as if the compressor was not pumping the Freon all the way through. Found the amperage to the compressor was between .8 and 1.0 A and as for heat transfer and surround the high side line there was absolutely none in the dryer on the back felt cold. I cannot find any debris or clogs or any signs of oil leaking around any other connections after speaking with in-house sealed system text I was able to verify that the compressor has failed to continue pumping refrigerant
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site , replaced both handles . All checked good . No watermelon detected at time of service. Job complete"
DISHWASHER KITCHENAID KDPM354GPS0 Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested all parts and components and found no mechanical or electrical failures in unit. Advised homeowner cleaning cycle may not fully clean unit first time done and may need to be ran multiple times to correct issue. No further repairs needed at this time and no leaks found at time of service.
DISHWASHER GE GSD3630ZZ3WW "Arrived on site for a dishwasher with standing water. Inspected unit and work area. Customer advised that the unit does not seem to drain and that after the last dishwashing cycle, theyve had water sitting at the bottom cents and have not run it. Spun timer around on the unit till it got into a drain and found the unit draining into the garbage disposal. Water appeared to be backing up the left hand side sink and thus causing an issue with backfill. Check underneath the sink and found the drain hose going straight downhill from the garbage disposal back into the dishwasher causing the unit to fill one the sink was backed up. I advise the customer to fix the drain hose in order to prevent that from happening in the future. Tested unit and filled the unit. Unit began to wash, drain, and heat as designed. Customer will need to take care of drain hose issue and unit is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for dispenser door sticking . Found door would periodically stick closed when dispensing . Replaced separator , all checked normal . Didnt find any fault with ice bin . No water leaks detected at time of service. Job complete."
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Arrived on site for refrigerator leaking water and freezer not freezing. Inspected unit and work area. Found water leaking from ice thawing. Found warm temperatures in freeezer. Found freezer light has failed. Gained access to freezer evaporator and found restriction in sealed system. Performed diagnostics mode and ran test 4. Will need to replace compressor, evaporator and filter drier to repair. . ; ordrng 1 W10276644 (COMPRESSOR ) and 1 W11116006 (RC EVAPORATOR ) and 1 W11130208 (FC LED) and 1 WP978025 (ACCESS VALVE) and 1 WPW10143759 (FILTER DRIER)"
DRYER WHIRLPOOL MEDB850YW1 "Arrived on site and inspected dryer and found several cycles are unavailable on the user interface/control panel. Spoke with tech line and they recommended replacing control board and control panel.
REFRIGERATOR KITCHENAID KSSC42QMS02 "Arrived onsite for unit not cooling in refrigerator. Upon further inspection, found that the air baffle needed to be replaced and air return was frozen up. Replaced air baffle and let customer know to allow freezer to unthaw between 24 to 48 hrs to get the air return in the unit un clogged. No issues at this time. Job complete"
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and found a vinyl glove was sucked into lint trap, removed rear panel and inspected fan blades and did not see any damage. Vent path through dryer is clear and vent hose is clear. Love may still be in ducting that exit the house. Recommend it to homeowner that this be cleared/cleaned.
DISHWASHER KENMORE 665.13259K112 Arrived onsite for dishwasher that wont start intermittently and stop mid cycle. Upon inspection I found the unit would not advance through diagnostics cycles. I would washer for a few secs then drain. I confirmed 120Vac at the control but I found the fan vent tube had been removed allowing steam to travel to the controls. The vent fan and tube assembly needs to be replaced as well as the main control.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for refrigerator not producing. Measured temperature in ice container and found temperature to below normal. Checked temperature settings, found FC set at 3° and RC at 39°. Inspected ice maker mold and found dry. Performed diagnostics mode and activated heater then ran fill test and found filling. Checked ice maker error codes and found E3, heater timed out. Ran test 58 and found temperature cooler than harvest temperature. Ran ice maker harvest and it completed cycle. Called tech support and spoke with Bryan. Measured ice maker heater ohms at 118 and voltage at 113 volts. Measured temperature in FC and found at -15. Measured FC thermistor at 200 ohms. Found failed thermistor. Will need to replace FC harness assembly. . ; ordrng 1 W11032800 (EVAPORATOR FAN ASSEMBLY )"
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer for screeching noises, upon inspection found no issues during low spin, high spin, drain and spin, agitation was normal, tried with and without towels. Customer will need to record sound of problem persists. instructed customer on proper loading. Complete"
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for washer needing a previously diagnosed gear case and wash plate. Upon installing and repairing all recommended parts from previous diagnoses I ran the unit and the unit filled and agitated and drained as designed but during the high speed spin right before the unit would reach its max spin it would start making a screeching noise internally into the gear case indicating that the gear case was defective upon installation office will need to reschedule once availability of new gear case is known; ordrng 1 W10721967 (drive pulley) and 1 W11454734 (GEARCASE)
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived on site to inspect dishwasher not draining. Upon further inspection, the customer advised that they used the unit and the water would not drain. I found the unit in a new build home and I pressed the cancel button to turn the drain pump on and the water failed to drain. I found that the knockout plug in the disposal was still intact. I remove the plug and retested and the unit is operating as designed. No water leaks observed during service, job completed."
RANGE GE JS760SL2SS Arrived on site for rains I had a broken glass top. Upon arrival I was immediately able to determine that the damage was not related to the customer but rather a thermal issue with the glass itself upon further inspection I
REFRIGERATOR FRIGIDAIRE FGHB2866PE6A Arrived on site for refrigerator not cooling properly. Upon arrival customer stated that unit had been previously worked on two months prior and was given the same symptoms as before and stated that the prior company had installed it defrost heater but that it appeared not to work correctly. Upon further inspection I found the main control as well as defrost thermostat is not communicating with one another and we will need to get authorization in order to make the repair office to reschedule once availability of parts is known and authorization is required; ordrng 1 5304521781 (DEFROST TSTAT) and 1 5304522757 (MAIN CONTRL) and 1 CNOTE (LIBERTY AUTHORIZATION REQUIRED)
WASHER MAYTAG MVWB855DC3 "Arrived on site to install previously diagnosed and ordered part. Due to the console failure, I removed and replaced the console and calibrated. Placed unit in diagnostics showing no error codes and tested. Found the valve not shutting off completely after fill. I removed and replaced the valve housing and calibrated and retested. Unit is operating as designed. No water leaks observed during service, job completed."
RANGE KITCHENAID KDRS483VBU01 "Arrived on site to inspect range error codes. Upon further inspection, the customer advised that the unit is showing error code F2E1 and randomly will show and they smell burnt plastic. I tested both ovens on bake at 350 degrees and both operated as designed. I tested all burners and they operated as designed. I never smelled burning plastic. I cycled the power to the unit and removed the error code and retested for one minute as the tech sheet recommends. The error code never came back. I pulled the unit from the wall and removed the back panel and found the terminal block had shorted between the black and white wires due to poor installation. None k father power cord wires were secured and had movement which is why the black and white wires shorted as they crossed each other. I provided a photo for the customer. I reassembled the unit and placed it back in its space and attempted to contact the builder to provide a quote. Left a message the builder to r
RANGE WHIRLPOOL WFC150M0EW3 Arrived on site to replace board. Replaced board test unit and unit heating correctly job complete.
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site for customer complaint of unit not heating in oven, found unit had power supply issue, instructed customer to contact electrician."
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site to test unit for light not turning off. Test unit and found bad relay on control board. Ordering bee board office to reschedule; ordrng 1 W10892389 (CONTROL BOARD)
WASHER AMANA NFW5800HW0 "Arrived onsite for dispenser leak and replaced the dispenser drawer and removed shims that were causing unit to tip forward, leveled unit properly. All checks good. No leaks in test."
DISHWASHER GE GDF570SSJ0SS Arrived onsite to install previously diagnosed parts. I installed the main control and found it DOA. I was not able to activate the components through diagnostics. I am ordering another Control (WD21X24901). Office to R/S due to part availability. ; ordrng 1 WD21X24901 (CONTROL )
WASHER KENMORE 110.2713241 "Arrived on site to inspect washer leaking water. Upon further inspection, I raised the top panel and found water at the back left corner where the valve is located. I removed the console and tested the unit and when the unit called for water, the valve began to spray water out from underneath the valve. Water was turned off to the unit and unit unplugged for safety. Job completed."
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for problems freezing veggies in fridge, upon inspection found the upper and lower quadrants both under temp. Customer had set temps to 46. Ordering UI due to programming issues, damper worked correctly during normal operation, but will return with one. Office to reschedule ; ordrng 1 W10196393 (DAMPER) and 1 W11114471 (UI)"
DISHWASHER GE GDT655SSJ0SS "Arrived on site to replace control from previous diagnosis. Replaced control with no change. Spoke with GE tech line and they recommend replacing main control, door harness and UI control all at the same time. Left unit unplugged. Office to reschedule.-File#05098043; ordrng 1 WD21X21664 (dishwasher door harn) and 1 WD21X22949 (machine control) and 1 WD21X22956 (ui control board)"
DISHWASHER GE GLDA690F00BB Arrived on site for dishwasher leaking from the front. Took outer door panel off of dishwasher and ran cycle. Observed leak coming from bottom of dishwasher due to poor lower door seal. Will need to order WD08X10062. Call complete.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for light issues. Diagnosed a defective freezer led module,replaced defective led module all leds working as designed. ; used 1 W10854032 (Led module) from stock"
MICROWAVE WHIRLPOOL KMHS120ESS3 Arrived on site for microwave not working. I inspected the unit and work area. I tested the microwave and found it working as designed. Job complete.
WINE COOLER WHIRLPOOL KUWR204ESB00 "Arrived on site to inspect wine cooler for not cooling, upon inspection found the compressor overheating and visibly leaking refrigerant, ordering a sealed system. Office to rescheduled; ordrng 1 4344775 (COMPRESSOR ) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 TJ90SF840 (ACESS) and 1 W10163273 (DRIER)"
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite for washer not draining only in cold wash and colors cycle. Upon arrival found unit had no error codes. Unit Control worked, valve worked, drain pump and spinning worked. Found unit UI worked unless cold wash and colors were used simultaneously causing unit to not keep track correctly. Replaced UI and tested. Unit is now operating as designed. Job Completed."
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for door issues. Found mullion divider not entering catch housing,removed mullion,reinstalled mullion raised mullion tested door operation unit working as designed."
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site for freezer light bulb is blown. Removed led module from freezer and installed new led module. Light came back on. Fridge is working s designed. Job completed.
WASHER WHIRLPOOL RTW4516FW0 "Arrived on site to test unit for not draining. Found drain motor was very weak. Verified motor was receiving proper voltage. Replaced drain motor, tested unit, unit works good. Ran diagnostics and all functions operating as designed. No current error codes present. No leaks detected at time of service. Job complete."
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site for customer complaint of unit not putting in cold water, found failed valve, I replaced valve, unit tested good."