Service History 26

Arrived on site to replace previously ordered parts for washer. Replaced shifter and also noted drain error in control but pump fully functional. Replaced control as well and calibrated unit. All is working properly at this time and no leaks were found at time of service.

Arrived on site to test unit for damaged membrane. Found membrane melting will order new membrane office to reschedule. ; ordrng 1 W10879583 (Membrane)

"Arrived on site and inspected washer and found Gearcase is leaking oil

"Arrived on site for customer complaint of freezer door not closing, found basket was reversed causing door not to shut, I rearranged basket, unit tested good."

Arrived on job to replace previously diagnosed part. After replacement test operation.

Arrived on site to test unit for unit not starting. Test unit and found unit getting 120v but not coming on. Found bad control board replaced board under 5 year warranty and got power to unit but normal and heavy not working replaced console

Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit. The unit is now working and preheated as designed. Job complete.

"Arrived on site and found no ice production, test button on Icemaker does nothing. Replaced icemaker and it cycled and filled immediately. Job complete"

"Arrived on site for no water or ice. Tested dispenser no water found liner dented preventing switch to fully be engaged,engaged switch tested water dispenser good water flow. Installed spacer to liner wall tested ice diaper icemaker ran through a cycle and filled with water tested water dispenser working. ; used 1 WPW10221048 (Spacer) from stock"

"Arrived on site for not dispensing water. Found filter unable to install into housing,adjusted and realigned filter housing,installed filter tested water dispenser unit working as designed."

Arrived on site to diagnose dishwasher that is not able to use upper rack. Found the rack adjustor had a broken tab for the wheels. Replaced adjusters with updated adjusters. Retested and verified unit working as designed. Call complete.

"Arrived on site for dryer not drying clothes properly. Customer stated it was heating, but the clothes arent getting dry. The unit is in an apartment and customer has only been there a month. I performed vent test with vent test kit. Results came back poor for all dryers. I checked the lint screen, it was clean. I checked blower wheel and housing, all clear. Also, checked vent hose, it was connected properly and didnt have any clogs in it. I advised customer to contact apartment management to have a dryer vent duct cleaning service performed. Unit functioning as designed.

Arrived on site for fridge lights flickering. I inspected the unit and work area. I found all three lights flickering. I swapped in a new hv control and found the lights still flickering. I pulled the light switches and jumped them so they would be on and I found the same thing. I am ordering all 3 light modules and the 2 switches just in case. I left the lights unplugged so they wouldnt flicker.; ordrng 1 WPW10515058 (Top rc light) and 1 WPW10515057 (Bottom rc light) and 1 WPW10515057 (FC light) and 1 W11457217 (Switch) and 1 W11439253 (Switch) and 1 AUTHO (AUTHO)

Arrived onsite for the unit feeling really hot. Tested the unit and checked the terminal block. The terminal block looked fine with no Issues. Called safety and told them that we didn?t find anything wrong with the unit. Got sr#7731534024. No issues at this time. Job complete

Arrived onsite and found unit washer drain clogged and burnt out. Ordering drain pump to repair. Maintenence will help remove the dryer it is a stacked unit. . Office to reschedule ; ordrng 1 WPW10605427 (Pump)

"Onsite for dryer not drying clothes properly. Found when dryer is pushed back to be flush with wall, it blocks air flow through vent hose duct. Vent duct is located on right side of dryer. Unit is in an apartment with small laundry quarters. Advised customer to keep dryer pulled out some to prevent any blockage of air flow. No functional issues with unit itself found. Unit functioning as designed. Call complete."

Arrived on site to diagnose a range that is not responding to user input. Found unit in demo mode and reset unit for use. All is working properly at this time.

Arrived on site to install previously diagnosed parts. I installed the new defrost control and then tested the unit. I jumped the defrost 5 different times and found it never tripped the breaker. Unit is now working as designed. I

"Arrived on site and inspected cooktop and found left front burner its not showing any power/ not heating.

Arrived on site for door flopping open . Found friction pads missing . Replaced pads . No other issues found . No water leaks detected at time of service. Job complete

Arrived on job for complaints of error code. Found code for flood switch and water in tray. Ran test load and found water dripping between tub and sump. ; ordrng 1 W11409866 (TUB) and 1 W11416362 (SUMP )

Arrived onsite to replace UI control. Replaced UI control. Unit still had no power. Ordered other control board. Office to reschedule ; ordrng 1 WD21X24901 (CONTROL)

"Arrived on site for a microwave with the buttons not working. Upon further inspection I found all UI buttons non responsive. I gained access to the control and found everything connected properly, and no damage to the harness. I found the switches working as designed. I also found good voltage at the control. I then unplugged the unit for 2 minutes and plugged it back in. The unit started working as designed. Call complete."

Arrived on site and inspected washer and found standing water in tub. Ran drain pump through diagnostic cycle and drain pump is rattling and not moving any water. . ; ordrng 1 WPW10276397 (Drain pump)

Arrived on site to test unit for unit not igniting. Test unit and found bad igniter and valve and orifice.

"Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Performed diagnostics mode and found error code F9-E1 diverter can not find home position. Monitored test operation and observed for possible water leaks. Verified error code and found correct. Will need to replace sump assembly. Removed failed sump assembly and installed new. Performed diagnostics mode and ran test cycle. Monitored operation and observed for possible water leaks. All tested good, no water leaks detected during service. Spoke with customer on user care guide."

"Arrived on site to replace previously diagnosed console, I removed and replaced the console after gaining access to the wall oven and tested the component activation and verified functionality, I instructed the customer that they are going to need to reconnect to wifi otherwise they may have intermittent issues with the functionality. I found that they are using foil in the bottom of the unit, I advised them that they should not due to the potential of warping the bottom of the unit and informed them that they could use the self clean after wiping out the bottom but to remove the inner shelves to avoid the glass breaking per normal operation. Job complete."

Arrived onsite and inspected washer thoroughly for off balance symptoms and watched a quick wash with dog mats. Advised customer on findings and on machine design and tolerances. Unit is good working order and operating as designed. Advised customer that the symptoms described could all indicate normal off balance symptoms.

"Arrived on site to replace module due to unit not being able to configure, after replacing and configured to correct number according to tech sheet, unit tested good."

"Arrived on site for thin ice. Ran diagnostics found weak water flow from valve,customer just ran a clean cycle and cleaning needed led still lit diagnosed unit will need a new pump and valve. ; ordrng 1 W11542867 (Pump)"

"Arrived on site to replace console and controls, found new console was damaged. Took pictures, ordering another console. ; ordrng 1 W11197501 (Console) and 1 Cnote (Office to reschedule) and 1 Cnote

"Arrived on site to inspect unit for not washing clothes or draining water, upon inspection found the actuator was the wrong model and causing issues, replaced actuator and tested. Drain hose was installed too far into standpipe, reinstalled correctly. All functions worked. Complete"

Arrived on site to diagnose a dishwasher with a door not opening and closing properly. Found friction pads broken and replaced both pads. All is working properly at this time and no leaks were found at time of service.

Arrived on site error reading hi and lo ordering main control and thermistors ; ordrng 1 W11407215 (Control) and 1 W11296649 (Thermistor) and 1 W11290657 (Thermistor) and 1 W11406123 (Thermistor)

Arrived onsite and found electronics had been installed by another company but unit was having glitching and wouldnt consistently run a load. Calibrated and tested components and was unable to replicate symptoms. All was consistently operating as designed while onsite with no error record. Advised that new controls may have needed to be calibrated for proper operation.

Arrived on site for range having incorrect temperature. Inspected unit and work area. Performed temperature test on bake mode at 350?. Recorded 1st 3 cycles and found average temperature at 364?. Informed customer on how to calibrate unit but did not calibrate due to higher temperatures and not lower. Spoke with customer on user care guide.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, non-UV drier and access valve. Using the nitrogen provided I checked the system for leaks and found none. I vacuumed the system and pressures held. I installed 4.5oz of R134a refrigerant and monitored pressures. Unit held pressure and evaporators had good frost patterns. Unit is cooling. No water leaks observed during service, job completed."

Arrived onsite for dryer making buzzing noise when in use. Upon arrival tested unit and could not duplicate issue. Recommended customer watch for overloading unit as overload can cause some noise to occur. Job complete

"I arrived on site to replace ice-maker from previous diagnosis after leveling the unit, per customer the ice maker is now operating as designed since last visit, No further repairs necessary. Job complete."

Arrived on site. Powered unit on fan not running removed evaporator cover checked voltage at harness reading 80vac diagnosed a defective control ordering a new main control ; ordrng 1 WPW10317076 (Control)

"Arrived on site and inspected refrigerator and found evap fan is not running, it is slowly rocking but will not spin. replaced evaporator motor and it is now operating normally."

"Arrived on site for customer complaint of microwave coming on when opening the door, found bottom door switch faulty, I replaced the switch, unit tested good."

Arrived on site to test unit for no ice production. All possible functions tested good in diagnostics. Found FV evap thermistor was reading OLand found ice maker error code of e5(timed ice). Jumped white wires from thermistor to harness connection to test internal harness and got a reading of .4ohms so internal harness is good. Called tech line to report findings and recommended replacing thermistor again and UI. Needing UI and Val motor assembly with thermistor. Office to reschedule. SR#7731595303; ordrng 1 W11032800 (Evap motor w/ thermistor) and 1 W11032800 (UI)

Arrived on site to test unit for gas smell. Test unit and found bad bake burner and igniter. Office to reschedule ; ordrng 1 W11220387 (Burner oven)

Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit. The light function now works as designed and the unit is heating. Job complete.

Arrived on site to diagnose range not heating in the oven. Ran unit and found no heat. Checked wiring and found L2 wire burnt and severed at the terminal block. Ordering wire harness and terminal block to resolve. ; ordrng 1 WPW10245259 (Terminal Block) and 1 W11458883 (Harness)

Arrived onsite to replace previously diagnosed parts. Replaced agitator assembly. Tested unit and unit is functioning properly. Job complete

"Arrived on site for dishwasher upper rack adjusters broken. Inspected unit and work area. Removed top rack and installed adjuster kit. Tested rack operation. All tested good, no water leaks detected during service."

Arrived on site for refrigerator making abnormal noises when ice maker fills. Ins unit and work area. Forced cycle ice maker to identify sound. Sound did not occur when ice maker filled. Gained access to inlet valve and found a break down in insulation (see SD-pic) causing unit to leak water down back side.

"Arrived on site and replaced Gearcase assembly, slider, after replacement ran test 51 and washer is now correct, No water leaks from connections at time of service, job complete."

"Arrived on site to install previous diagnosed part. Inspected unit and work area. Found aluminum foil on liner (see SD-pic). Informed customer on foil. Removed door and removed outer panel, installed new. Reinstalled door and tested door operation. All tested good."

"Arrived on site for sealed system repair. I inspected the unit and work area. I found the unit powered off. I hooked my gauges up to the unit and found the low side in a vacuum. I tested the compressor and found it working. I put 120 psi of nitrogen into the system. I unhooked my gauges while the nitrogen is in the system. I used a bubble solution on the condenser lines, access valve, dryer, evaporator and any exposed Lakeland system lines. I found no leaks present. I hooked my gauges up and found the system equalized at 75 psi. I recharged it back to 120 psi and I watched the gauges while I called techline. I spoke to Robert and advised him of my findings. As I was talking to Robert I found the pressure being released indicating a leak. We determined the leak is in the cabinet.

Arrived on site for microwave light not working. I inspected the unit and work area. The customer provided a new bulb. I tested voltage to the socket and it didnt matter if I set it to high it low light I was showing 120 vac no matter what. I gained access to the microcomputer and found the relay for the vent hood light split. I replaced the microcomputer. I reassembled the unit and tested the vent hood light. It is now working as designed. And changing brightness depending on the setting. Job complete.

"Arrived on site to follow up on washer that was not starting or resetting cycles. Installed new control and retested unit. Found no change. Found console is the brain of this unit, and is not properly running the cycles.

Arrived onsite for the top right hand door having dent. Looked t the door and saw the dent. Replaced door. No issues at this time. Job complete

"Arrived on site to diagnose dishwasher that is not cleaning dishes. Ran unit and found no water is entering the unit at all. Motor comes on, but valve never triggers. I checked under the unit and found both the drain pump and hose associates are leaking water consistently. Need to replace drain hose and pump, as well as inlet / flood switch, possibly control. Ordering drain pump to do all repairs at one time since unit is leaking. Office to schedule when all parts present. ; ordrng 1 WD19X25187 (Drain pump)"

"Arrived on site for NOT DISPENSING ICE OR WATER FROM THE DOOR--NOT EVEN MAKING ICE EITHER--VALVE WAS REPLACED AND THE FILTER AND STILL NOTHING--UNIT STILL COOLING AND FREEZING OK IN BOTH COMPARTMENTS. When pressing the water dispenser pad you can hear the valve actuate, but no water comes out. Inspected the water filter and gaskets / o-rings looked good. Removed filter and tried to dispense water without filter. Still no water. Customer provided a brand new filter. Still no water from dispenser. Removed water line from the valve and turned on water at the wall. Water is coming out fine from the water line with good pressure. Tested housing base and it is working as designed. Explained to customer based on items attempted and tested that the water line inside the cavity of fridge that sends water to the ice maker and water dispenser must be frozen over. Recommended they unplug the fridge for 24 hours and allow any frozen lines inside to thaw out then test the water dispenser again.

"Arrived on site for loud noise in freezer area, and not cooling in refrigerator properly. Removed evaporator cover and found harness sticker tag had fallen into the fan blade causing the noise. Repositioned the harness sticker tag and reassembled the evaporator cover. Plugged fridge back in and noise is gone. Fridge cooling as designed. Job completed."

Arrived onsite for unit frosting the food in the freezer. Found tracks sticking open. Replaced tracks. Unit is now closing as designed.

Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit. The lights came on. The compressor and fans also came on. The unit is working as designed at this time.

Arrived on site to diagnose a dishwasher that is not draining properly. Found multiple obstructions in drain lines and pump not able to fully open check valve. Replaced pump and both lines and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for washer not spinning out. I put the unit into diagnostics and found fault code f7e6 motor fault. I put the unit through a high speed spin a heavy agitation cycle. I found the unit weak to agitate and spin. I tested the winding to the motor and found them within range from the control. I am ordering a capacitor to complete the repair, and returning with the control, motor, and actuator just Incase. .; ordrng 1 W11124710 (Control) and 1 W11158830 (Capacitor) and 1 W10890624 (Motor) and 1 W10913953 (Actuator)"

Arrived on site for a defective led module. Replaced fresh food led module power cycled unit led working as designed .

Arrived onsite for range cooktop not functioning. Upon inspection found all burners to be functioning as designed. All are cycling heat with temperature setting. Customer is not satisfied with cooktop performance when cooking. Unit is functioning as designed. Job complete

Arrived onsite for the bottom start arm being melted. Looked at the spray arm and spray arm was melted. Replaced bottom spray arm. No issues at this time. Job complete

Arrived onsite for front panel having damage to unit. Looked at the unit and found damage to the panel. Replaced panel. No issues at this time. Job complete

Arrived on site to diagnose a washer that is leaking. Found suds leaking from air vent and small leak at door due to hair accumulation. Advised customer on findings and advised to clean washer every 30 loads with affresh washer cleaner. Also advised to keep inner glass on door as clean as possible. No further repairs needed and all is working properly at this time.

"Arrived on site for fridge not making ice . Found unit is making ice but not dispensing it . Found auger motor is not rotating . Ordering coupler and motor . Please call customer No water leaks detected at time of service. ; ordrng 1 WPW10169511 (Coupler) and 1 W11310391 (Motor)"

"Arrived on site for a range with visibly missing parts. Upon arrival the customer stated the interior bulb cover was missing. I informed the customer that on this unit the bulb does not have a cover. I also referenced the part break down to confirm this. I found the unit as designed. I I iformed the customer on what a customer instruct entails. I let her know she has used hers today

"Arrived on site for a refrigerator making a loud noise. Upon arrival the customer stated the current vibration was the noise. I found it coming from the toe plate. I removed the plate and found the metal connector bent, allowing excess vibration on the toe plate. I adjusted this and the noise stopped. Call complete."

Arrived on site to install previously diagnosed parts. I gained access to the bulb housing and found the harness connector slightly blackened as well. I called techline to verify the harness needing to be replaced and spoke to Kathy. I received SR# 7731588136. Kathy recommended replacing the harness and bulb housing along with the control. I am ordering both parts and will return with the control to install. Office to reschedule.; ordrng 1 W11350914 (Main Harness) and 1 W10210871 (Lamp Housing)

Arrived onsite for washer leaking. Upon arrival found unit clamp was not staying in place and holding bellow down having unit leak from front. Ordering clamp. Office to reschedule upon receiving.; ordrng 1 W11266654 (Front clamp)

"Arrived on site for no cool fridge . Found ice ball on evap at welds . Ordering compressor,evap, drier UI, service port . Lock ring kit . No water leaks detected at time of service Call to set return . ; ordrng 1 UI drier and 1 Service port and 1 Lock ring kit and 1 W10836706 (Evap) and 1 WPW10507886 (Compressor)"

"Arrived on site ,replaced cap & motor . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete."

"Arrived on site for a washing machine leaking. Upon arrival the customer stated it would leak and they would have to use 5 to 6 towels to clean it up. This happened the last two times the customer used it. I put the unit into diagnostics mode and found stored error codes F0E3 for overload and F0E5 for off balance. I ran every load individually and the test cycle. I could not replicate the leak. I gained access to the bottom of the unit and found significant gear case oil. I could not see any trace of a leak however. I ran a normal cycle with a load full of clothes and could not replicate the leak. I inspected the outer tub and did not see any cracks or damage. This indicates the leak may be coming from the bad gear case. I attempted to remove the stator, but found it bound onto the gear case. I am ordering rotor, stator, and screws to complete the repair. Office to get autho and reschedule.; ordrng 1 W10915701 (Rotor) and 1 W10006483 (Stator) and 8 W11027980 (Screw)s and 1 AUTHO (AUTHO)"

"Arrived on site for loud dryer . Found when spinning makin a loud rumble . Roller support,blower wheel all look good . Ordering vibration kit and more pads , motor and blower wheel. Call to set return ; ordrng 1 W11401018 (Kit) and 1 W11234001 (Motor) and 1 W11327190 (Blower wheel) and 6 W11113654 (Pads)s"

Arrived on site for no heat dryer . Found back of unit smashed in causing heater element to get pushed into housing and grounding out . Reshaped back panel and replaced element . All checked normal . Unit is heating . No lint build up at time of service. Job complete .

Arrived on site to test unit for unit running for long time. Replaced board. Test unit and unit test good job complete.

"Arrived on site for too much ice. Found freezer compartment full of ice from icemaker cleared out ice found shut off arm not fully inserted to housing,removed icemaker installed arm fully to housing tested icemaker unit working as designed."

Arrived on site to test unit for no display. Found lights working for microwave and oven but no display. Replaced console . Test unit and unit test good job complete.

Arrived onsite to replace previously diagnosed parts. Replaced actuator. Tested unit and unit is functioning properly. Job complete

"Arrived on site for dryer not starting cycle and will click when pressing start key. Inspected unit and work area. Measure incoming voltage at terminal block, found correct voltage and polarity. Disassembled unit and found major lint buildup in blower housing. Removed lint and tested thermal fuse. Found thermal cutoff fuse opened/ failed. Removed failed fuse and installed new. Assembled unit and tested operation. Found all working as designed. Spoke with customer on venting and purpose of thermal fuse.

"Arrived on site to inspect dryer getting too hot. Upon further inspection, I tested the temps in the ex-low setting and high setting and found that the max temp didnt change. The ex-low temp was the same as the high temp setting. I tested the cutoffs, thermostat, and thermal fuse and found all within range. Inspected the element and it is good. After a few tests recommended by Leon, it was determined that the temperature switch has failed. I removed and replaced the temperature switch and tested and unit is operating as designed. No lint observed during service, job completed."

"Arrived on site to install previously diagnosed parts. Once gaining access to HV parts I ohmd out the fuse and thermostat. Both tested good. I inspected the diode and found no damage. I then replaced the cap, mag, and transformer. I tested the unit with a microwave safe cup of water. The unit is now heating as designed. Call complete."

"Arrived on site ,replaced fresh food evap fan with harnes . Steamed out evap ,made sure drain was clear . Reassembled unit . Shimmed evap cover . Ran diagnostics all checked normal with cooling . No PO . Ran Im test ,harvest and filling normally . No other issues found . No water leaks detected at time of service.

"Arrived onsite for a dryer that is showing a ?check vent? error code. Inspected the unit and work area. I ran checks on the sensors and found them working properly. I ran a vent tester kit on the unit and found the unit ventilating properly with good airflow. I called Techline and spoke to Steve SR# 7730910924. We checked the vent hose and for the vent hose not kinked but going out from the dryer to the right circling back left to go into the wall and then up. The customer states that the vet then goes up and then somewhat down and out ranging about 25 feet event in the wall. Steve advised that based on the prior notes and the way that this dryer vents, the issue might be with the number of turns the air has to make to go out. He advised to have the customer straightener vent hose as much as possible to avoid further elbows and to have the customer check the venting to make sure that in the ceiling it only goes at a 90? angle as opposed to a sharper turn. He advised there was no issue with the unit at this time and to make note for the repair. Relay that information over to the customer and also advised the customer to run a load without the vent hose on to verify that it is not with the dryer and with the venting. The unit is working as designed. Call complete."

Arrived on site to replace LF and LR valves. Replaced both parts test unit no leaks present.

Arrived on job for complaints of oven not turning off. Customer said that both top and bottom ovens were having same issue. Will need console to complete.; saved tckt

"Arrived on site for BOTTOM ELEMENT NOT HEATING IN THE OVEN-FRONT TWO BURNERS ON TOP AND BACK RIGHT AREN'T HEATING. Range had recently been used so cooktop hot was displayed along with error code F6E3. I unplugged the cooktop and tested voltage at the wall. Getting 240. I plugged unit back in and display would not come back on. Tested voltage at P1 and was getting 120. Unplugged for five minutes and plugged back in. Still no power to control / display. Tried turning on elements and all four elements got hot and turned red as designed. Ordering control, two more switches, two more elements, bake element, and will be returning with all previously ordered parts. Most likely the new control will get the oven bake to turn on, but I will return with all ordered and previously ordered parts just in case. ; ordrng 1 W11528352 (Control) and 1 W11182108 (Bake element) and 1 W11396790 (Element) and 1 W11396792 (Element) and 1 WP3149400 (Switch) and 1 WP3148952 (Switch)"

"Arrived on site to test unit for excessive shaking. Unit was just moved into new home. Found unit unleveled and basket wiggles excessively on gearcase shaft. Recommend replacing suspension, gearcase and wash basket ordering gearcase, suspension, wash basket, agitator, splutch kit, hub nut and drive belt."

Arrived on job for install of previously diagnosed parts. Installed new hose. Tested unit and everything working properly. No leaks detected at time of service.

"Onsite to install previously diagnosed parts. Tested unit in diag, unit now has power and is functioning as designed. Call complete."

Arrived on site to install previously diagnosed part. Removed sensor and installed new sensor. Placed in diagnostics and F8E3 came on. Cleared error code and started diagnostics cycles. Washer completed all cycles as designed. As I was leaving customer informed me the load and go cartridge was not installed when I ran diagnostics and they would prefer I run the diagnostics cycle again with the cartridge installed. Installed cartridge and all diagnostics cycles completed without error. No leaks detected. Job completed.

Arrived onsite to replace console ordered by previous tech. Replaced part. Tested unit. Unit tested good. No issues at this time. Job complete

Arrived on site for a wall oven throwing an F8E0 error code. Upon arrival the customer stated they preheated the unit and it threw the error around 200?F. I put the unit into diagnostics mode and found stored error code F8E0 for slow cooling fan. I then manually activated the fan and could here it make a loud rattle. I gained access to the cooling fan and found a molex laying on the blades. The harness had come out of its holder and was allowing the molex to drop onto the fan. I corrected this and then tested the unit. I found the fan no longer making the noise in diagnostics. I then preheat the unit and found it now working as designed. Call complete.

Arrived onsite for unit over freezing things in the refrigerator. Upon further inspection. Found that the control damper was stuck open. Replaced damper. Tested unit. Unit tested good. No issues at this time. Job complete.

Arrived onsite for unit not making much ice. Looked at the unit and saw a good amount of ice made. Did notice the filter replacement light was lit up and clean machine. No leaks at this time. Job complete

"Arrived on site to test unit fo broken handle. Verified handle was broken. Replaced handle, tested unit, unit works good. Job complete."

"Arrived on site to test unit for not heating. Found bad magnetron. Recommend replacing mag, cap and diode.