"Arrived on site for no cool. Found unit not cooling in both sections,pierced low side pressure in a vacuum,removed evaporator cover found traces of oil on the fresh food evaporator. Removed evaporator during installation of new evaporator cap tube broke at liner wall took pictures called tech support sent picture to tech support Sr#7736196886; used 1 WPW10643261 (Evaporator) from stock"

"Arrived on site for cooling issue in fresh food compartment,ran diagnostics fresh food fan motor not running,good voltage at fan motor diagnosed a defective control,replaced main control ran diagnostics fan powered on.

"Arrived on site for leaking from damaged door gasket. Upon arrival inspected unit. Found a test on bottom front of gasket. Need to replace gasket. Replaced dope gasket and test unit by running a active wear cycle. Unit is operating as designed. No leaks present during wash, rinse, drain or spin.

S84638arrived onsite for led module failure and used provision to replace all modules. Unit is now operating as designed.

"KUIX535HPS00 Arrived to inspect no ice. I found a,l functions except for the circulation pump were present. I removed and replaced the pump and tested. The unit began production and all operations were as designed. I removed excessive debris from within the unit and advised the customer on cleaning. Operational test good, no leak observed during service.

"Arrived onsite to replace faulty compressor. After piercing dryer and trying to flush system, found nitrogen flush not cycling through. The nitrogen would spray out , stop and pause, then start again. Called tech line for assistance. Spoke to Chris.SR#7736196452. Wanted system isolated. Isolated system and attached access valve to discharge line. Had same results. Call tech line again. Spoke to Rob, reported findings. Tech line diagnosed floating restriction or contamination. Sent for review. Whirlpool to reach out to customer. Job complete"

Arrived onsite for a DW that is leaking from the bottom of the unit. Upon inspection I found that leak coming from the sump&motor. I installed the new sump&motor and tested the unit and dpi unit operating as designed and no leaks.

Arrived onsite for range oven not heating. Upon arrival inspected unit. Found correct voltage to unit but igniter not energizing. Replaced ignitor and tested. Unit is functioning properly. Job complete

Arrived on site to replace previously diagnosed manifold. Found both LF and RF orifices completely clogged. Cleaned orifices out and unit now working as designed. Replaced manifold for bent valve shafts on manifold. Unit working as designed. Applied bubble solution to all potential leak points and found no signs of any gas leak.

"Arrived on site to test unit for loud grinding noise. Found FC evap completely frosted over causing noise. Also found RC evap drip pan bowed preventing water from draining properly and overflowing. Also found pantry UI compartment was full of water and harness corroded. Recommend replacing FC evap motor w/ harness, pantry UI, pantry harness, RC evap drip pan and RC evap motor w/ harness.

"Arrived on site to test unit for no water and no ice. Found valance opening and closing as designed. Removed filter and ice maker completed diagnostics and filled properly, dispenser not working as designed. recommended filter as current filter is off brand and will not work with Appliance. No leaks detected. Job complete."

"Arrived on site to test unit for no lights. Found all modules were off when doors were opened. Found no feed back in service 1 and 2 for thermistor tests. Also control not recognizing door switch states. Replaced control, unit now working as designed. No leaks detected.

Are in bed on site to test unit for frosted over RC evap. Unit was thawed on arrival. Found evap thermistor was reading open. Replaced evap thermistor with harness and RC thermistor. Evap motors working as designed.

"Arrived on site to test unit for no power. Verified unit receiving proper voltage. Console receiving proper voltage but not responding. Also found gearcase has failed. slider and gearcase. Customer stated she would be looking to replace unit. If customer wishes to proceed would need gearcase, slider and console

"Arrived on site to test unit for dishes dirty after cycle completed, tested unit found all components engaging, but when testing further found wash motor engaging but not pushing water to top spray arm, replaced and tested, the water flow has increased dramatically and both arms are now spinninG, job complete"

"Arrived on site to test u it for not dispensing ice, tested unit found dispenser motor ceased, replaced motor and tested, unit is now functioning as designed, no leaks detected job complete"

"arrived on site to test unit for not operating properly, tested unit found found in test cycle when unit goes into spin it starts buzzing and acting like power is draining out of system, shut unit off and tested again, unit completed diagnostics cycle with no issues, tested outlet found it has reverse polarity, tested unit in a different outlet and it passed, put a load of clothes and ran cycle when cycle hot to spin it started exhibiting same symptoms, called tech line tested all components and all passed tech line could not recommend any part replacement, called SW to get further assistance, attempted to mimic a power drain with no success, replaced capacitor as precautionary, advised customer to fix outlet and test breaker for weak power output under load, if issue continues with unit a control board will need to be replaced again, job complete"

Arrived on site to install new console to resolve hangup related issues. Installed new console and verified proper functions working as designed. Repair completed.

"Arrived on site to diagnose dryer that is not drying clothes in 1 cycle. Ran unit and confirmed heat is good, but likely had bad airflow. Removed lint screen and removed 1 inch thick lint buildup that was choking out the airflow. Unit working as designed at this time, customer must clear out the lint screen. Repair completed."

"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found the ice maker in the freezer section and producing ice as designed. I found a large slab of ice at the bottom of the freezer section and found the water coming from the freezer evaporator area. I disassembled the FC sections and removed the ice and pulled the unit out and inspected the evaporator drain tube. I found debris inside the tube and cleaned it out and using my steamer, I cleared the drain tube and re-installed the tube and using a ziptie, secured it to the condenser as it was before. I removed the evap cover and found ice formed on the evap,drip pan and cleared it and reassembled the unit. No water leaks observed at the end of service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the damper failing, I removed and replaced the damper assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect washer not spinning out properly and making a loud grinding noise. Upon further inspection, I removed the casing and inspected the motor and coupling. I found the coupling was broken and needed to be replaced. I removed and replaced the coupling and reassembled and tested. Unit is operating as designed. No one available to sign as home is for sale and vacant. No water leaks observed during service

Arrived on site for vibrating washer . Found front bottom counter weight sitting on floor of unit due to mounting brackets cracked . Customer had had a other company out and had replaced it . Also some play in tub and basket . Recommended tub replacement .

"Arrived on site. Removed icemaker found ice build up in fill cup and fill tube,cleared fill cup,removed fill tube removed ice found water consisting leaking from fill line diagnosed a defective water valve. Replaced water valve,turned on water supply,forced water fill to icemaker,removed icemaker no leaks from fill tube checked tubing by compressor no leaks.

Arrived on site to test unit for console not responding. Found bad console replaced console. Test unit and unit test good was able to connect console to Wi-Fi job complete.

Arrived on site to test unit for bake not working. Test unit and broiler works test bake element and found bake element opened. Replaced bake element. Test unit and unit test good job complete.

Arrived on site to test unit for stuck keypad error. Replaced console under 5 year warranty test unit and unit test good job complete.

"Arrived onsite for loud scrapping noise. Upon arrival test unit and can hear noise when drum begins to turn then again when drum slows to a stop. Replaced rear bearing W115196090 and there is no change. Contacted CS for assistance. CS recommended coming back with a 2 man to down stack unit for complete disassembly and order moving parts. Ordering motor, both blower wheels, rear seal and belt. Office to reschedule ; ordrng 1 W11519690 (Condenser blower Wheel) and 1 W11519718 (Cooling wheel) and 1 W11519731 (Motor) and 1 W11527053 (Belt) and 1 W11516795 (Rear drum seal)"

Arrived on site to test unit for unit making noise when filling. Found noise coming from fill valve. While in test saw unit leaking from diverted motor. Replaced motor . Also replaced fill valve but customer had part already. Replaced both parts test unit and unit test good no leaks present at this time. Job complete.

"Arrived on site for dryer, inspected unit and work area. Customers complaint was not heating and making noises. When arrived customer informed that the unit started to heat again but it started to make noises. I tested to confirm and found that the rollers where worn out and. The element is showing cracks. Im ordering the parts to fix the unit. Returning tech to install new rollers, pulley, belt, element and thermostat. Im also returning with all previously parts pre-screened. I scheduled the customer 04/25/23. ; ordrng 1 349241T (Support) and 1 WPW10359270 (Shaft) and 1 WPW10359269 (Shaft) and 1 Pulley and 1 341241 (Belt)"

"Arrived on site for refrigerator, inspected unit and work area. Disassembled unit to gain access to the evaporator and found the evaporator cases up in heavy ice. Customer informed that previous tech instructed it only needed 2hrs for defrost. I asked customer to allow 24hrs to defrost and with the doors open. Ive scheduled the customer . No leaks where observed during service.

"Arrived onsite for a washer not draining or spinning the clothes out. I checked stored codes and found an F0E2, F6E3, F9E1, F0E1, & F6E1. I found nothing wrong with the main control or the UI. I ran the service diagnostics cycle and found the unit taking a long time to drain. I found no suds during the cycle. I removed the drain pump screen and found it packed with debris. I cleaned the screen out and tested. The unit is draining properly now and spinning properly. I did find a leak on the front of the machine due to a torn bellow. I explained to the customer the bellow would have to be ordered. Ordering W11314648 bellow. ordrng 1 W11314648 (Bellow)"

"Arrived on site to inspect wall oven/ microwave combo unit error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F8E0 & F1E1. Tested the fan and I could hear a rattling noise in the beginning of operation but the noise faded out. Following the tech sheet, I was going to remove and replace the main oven control and blower assembly; however, when I went to pull the unit out of the cabinets, i removed the vent and vent trim and found both damaged and the vent fell apart in my hands when I removed it. I found the unit was installed incorrectly and the cabinets were not cut to installation instructions and I could not get the unit out of the cabinets due to the base board not sitting flush with the cabinet trim at the front of the unit causing the leveling feet to not clear the cabinet trim (photos). I advised the customer of my findings and recommended they contact their builder and have them make the unit available for repair. I demonstrated for the customer showing them that the cabinets were not cut the correct size for this unit and the unit was basically shoved into the space causing damage to the unit (photo). I advised the customer that I would order the vent and vent trim and return with the main control and blower assembly and scheduled return service at which time, the unit needs to be made accessible for repairs. ; ordrng 1 W11598135 (Vent trim) and 1 W11598202 (Vent)"

"Arrived on site for no cool. Compressor and fans running,checked compressor compartment no traces of dye,removed evaporator cover found found ice ball on inlet of evaporator. Ordering a new compressor and evaporator ; ordrng 1 W11629714 (Evaporator) and 1 W11557671 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 R600a (R600a) and 1 Coppertubing (Copper tubing.) and 1 3hrs (3 hrs)"

"Arrived on site for console damaged. Upon arrival,inspected unit and found control and panel need to be replaced. Need to order panel and return with control. Office to reschedule ; ordrng 1 W11180283 (Control panel)"

# J16JJ70AP1 ; ordrng 1 W10887855 (Stainless console)

Arrived onsite for refrigerator which had been previously serviced for power cycling on its own. Now experiencing high temperatures and spoiling food. Unit had been off and was turned on to cool 6 hrs before service arrival. Unit temps on first open were 28f in the air tower RC and 11f in the FC drawer. Cabinet thermistor reading in the 50s f with doors having been opened RC evap thermistor reading 11f even with doors open in diagnostics. Coldest temp registered at 28f in the air tower. And 34f under the evap. Possible out of range evap thermistor causing not cooling long enough. Advised customer that to provide a rounded assessment with comprehensive solution we will need to establish a longer data log. Customer will leave fridge on and use non perishable drinks to help hold normal cooling conditions.

"Arrived on site for unit leaking water .upon arrival ran diagnostics and got error code F0-E5 out of balance. Found multiple issues its this unit. found some water leaking from cold supply hose. Tightened hose to valve. Found basket is sagging from the back. Need to replace suspension. Also found fabric softener dispenser ha failed and needs to replaced. In addition need to replace outer tub ring per service pointer. Ordering tub ring, and suspension. Returning with previous parts as well. Office to reschedule ; ordrng 1 W11590590 (Tub ring) and 1 W11400156 (Suspension)"

"Arrived onsite for DW that is showing 8pj on the display. Upon arrival i power cycled the t(e unit and found no change so I installed the new control and found no change I am ordering the main harness, inner door harness and the console. Office to reschedule. ; ordrng 1 W11460908 (CONSOLE) and 1 W11590537 (HARNS-WIRE) and 1 W11611303 (Wiring Harness, Inner)"

Arrived onsite for left side of cooktop not functioning properly. Inspected unit and found left front burner not heating at all and left rear only partially heating. Ordering burners and switches. Office to reschedule. ; ordrng 1 W11396792 (Left rear) and 1 W11396790 (Left front) and 2 814399 (Receptacle)s and 1 WP3148952 (LR switch) and 1 WP3149400 (LF switch)

"Arrived on site to test unit for high flames, tested unit found that unit was not converted to LP, ordering orfice conversion kit and regulator office to reschedule ; ordrng 1 W10853432 (Orifice conversion kit) and 1 W11087445 (Regulator)"

"Arrived on site to diagnose range that was not running the oven. On arrival found the control was unresponsive, and display blank. Tested and found the elements are all working properly, but control was unresponsive. I checked incoming voltage and found 120v at L1, L2 and also 120v at neutral. Removed power cable and tested voltage and polarity, from wall plug and found proper voltage and unpowered neutral. Found 240v L1 or L2 to neutral, and 120 neutral to ground. Found neutral is getting powered with the power cable attached. I replaced the control since it seemed the K4 relay was stuck open powering the neutral. No change found. Either new control is bad, or there is a short somewhere in the harness. Ordering a new control and harness to rule out possibility of failure from unit. If this does not resolve there is a present electrical issue in the outlet under load. Office to reschedule when we have both parts. ; ordrng 1 W11432194 (Harness) and 1 W11594224 (Control)"

"Arrived on site for a washing machine that is not agitating or spinning. Inspected unit and work area. Ran it through diagnostics and found an F7 E6 (motor fault) error code. I attempted to run the unit and manual diagnostics on agitation and spin. Found the unit not making any noise, indicating that it was attempting to try to agitate or spin. Checked underneath and checked all connectors. Found the agitation cycle immediately start working as a attempted to put the wire harness back in place. Found moving the wire, harness upward would cause the unit to agitate but as soon as the wiring was let down, the unit would stop until the wiring was raised up again. advise the customer that this would indicate a split wire, causing the issue. Ordering the lower harness and rescheduled the customer to 4/21. The customer is requesting earlier service if possible.; ordrng 1 W11448788 (Lower Harness) and 1 W11481722 (Actuator)"

"Arrived on site to inspect wall oven error code. Upon further inspection, the customer advised they tried to use the oven and it shut down and the error code F8E0 appeared on the display again. Customer also advised the display went blank and came back on. I placed the unit in diagnostics and checked error codes and found F8E0. Cleared the code and pulled the unit out to check voltage readings at the P5 connector. I turned the blower on the low setting and checked voltage at the P5-4 to Neutral and got no voltage reading. I tested the high speed at P5-5 to Neutral and got the same results. I tested the blower at the P4-1 to P4-2 and got 9.2VDC which is a little high/out of range. I contacted techline and spoke to Andrew and advised of the complaint, previous repairs and my findings. Andrew had me jump the P5-4 to P5-7 and restore power but the blower never came on and I had no voltage at the blower connector grey to white. Andrew recommended replacing the main harness and main ACU (control) and provided SR#7736198314. I am ordering the main harness and will return with all prescreened parts. Office to schedule return service due to the availability of parts. ; ordrng 1 W11245676 (Main harness)"

"Arrived on site to test unit for missing parts, tested unit found unit is not leveled properly do to missing wheel in the rear, wheel was provided but also need Axel and Axel clip to fix issue, ordering parts, offer to reschedule ; ordrng 2 WP2179826 (Axel)s and 2 W11594405 (Axel clip)s"

"Arrived on site for no ice. Ran diagnostics,optics passed,ice box fan passed,E5 error on icemaker diagnosed a defective thermistor on icemaker. Attempted to call owner for autho no answer.

"Arrived on site for range, inspected unit and work area. Customers complaint was F8E0 cooling fan. Entered diagnostics to confirm error codes. The cooling fan would need to be replaced to fix the problem. Replaced cooling fan and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

Arrived onsite for a dishwasher with failed wash motor. Repaired by replacing sump and motor. Tested unit. All checks good. Unit is now operating as designed.

Arrived onsite for range not functioning. Upon arrival inspected unit. Found F1E0 error code on display.

"Arrived on site to inspect dryer not turning on. Upon further inspection, I tested the unit and found when seeing the start button, nothing happens. I raised the top panel and found the drive belt was broken causing the tension pulley to drop down and engage the belt switch. I removed the front bottom panel and found a large amount of lint inside the unit. I disassembled the unit and inspected the rollers and tension pulley and found they needed to be replaced. I removed and replaced the four rollers, tension pulley and belt; cleaned the unit (before/after photos), along with the rollers shafts and reassembled the unit and tested. Unit is operating as designed. No lint observed at the end of service, job completed."

Arrived on site for mullion really hot and FZ temps being higher then normal. Temps running about 28 in freezer . Found coils covered . Cleaned coils . Did advise customer to give it a few days and if problem persist then sealed system repair will be needed . T

Arrived onsite for refrigerator not making ice. Upon arrival inspected unit. Found ice maker not responsive. Ran test and found harness missing 120 vac. Spoke with SW and checked all components from switches to emitter/receiver. Ice maker motor wire is not receiving voltage. Brea in the harness. Unit would need new door as harness is insulated in door. Customer decided not to move forward. Job complete /

Arrived onsite to replace failed valve. Replaced valve and tested. Unit is now functioning properly. Job complete

"Arrived on site for water not dispensing. Tested dispenser no water,removed filter found no water in filter,installed bypass good water flow,reinserted filter water flowed into filter tested water dispenser unit working as designed.

"WOC54EC0HS20Arrived to inspect Started testing at 1:23, 350?F, internal temperature of 68?. The unit claimed preheat at 1:35, internal temperature of 407, with a climb out of 418. Cycling temperatures were 335, 384, 345, 375. The unit was well above the expected temperature, and I found a 30 offset and lowered. Operational test good."

"Arrived onsite for a washer with a water leak coning from the bottom. The customer stated the unit will start leaking when it goes into a drain. I checked stored error codes and found an F8E3, F6E3, F5E4, & F0E1. I ran diagnostics and the unit completed the cycle and worked as designed with no leaks. I ran a quick wash with towels and found the leak at the back left corner. I pulled the unit out and removed the back cover and found the leak coming from the pipe ventilation assembly. The seal between it and the tub was leaking at the bottom.

"Arrived on site to replace previously diagnosed lower harness, replaced harness, unit has no water connections, but was able to test rest of the components and all are running good

"Arrived on site to test unit for burn smell, tested unit found connections were loose in terminal block burning harness and power cord, replaced harness but advised customer that they will need a power cord, could not test unit properly do to no power cord, customer will install and if any issue, will call us back , job complete"

Arrived onsite for a dryer that will not tumble or heat. Upon inspection I found that the idler pulley was broken and sitting on the shut off switch/belt switch. I called the customer. I installed the new pulley and tested unit and found unit operating as designed.

"Arrived on site. Over temp and fresh food temp flashing,unit cold in fresh food section,hit reset alarm button flashing went away checked temp with meter probe reading 35? informed customer if temp doesnt change 1? in 7 min flashing over temp will show and customer just needs to reset alarm.

"Arrived on site for no cool. Room temp in both sections,checked low side pressure reading -20 and 75-80 powered unit off,pressurized system losing pressure added solution to weld joints no leaks,sprayed heat exchanger lines took pictures of bubbles forming,adjusted lines found broken cap tube. Took pictures sent pictures to tech support

Arrived on site to test unit for not starting. Unit receiving proper voltage. Control was not sending voltage to motor. Recommend replacing control

Arrived on site to test unit for no heat. Found element was broken/shorted. Replaced element and completed diagnostics with no issues. Unit is now currently working as designed. No leaks detected.

Arrived onsite and found unit operating with f01 error. Researched and exposed control see pic. Unit has burnt relay

"MVWB835DW3 Arrived to complete service. I removed and replaced the failed gear case and rotor. I re-calibrated the control and tested within automatic and manual modes. The unit resumed normal operation and no leaks were observed during service.

Arrived onsite for a wall oven not heating. The customer stated it heated one time and reached 140 degrees and then stopped heating. I found the oven turning on and could hear the control cycling between the elements but the unit was not heating at all. I checked the circuit breaker and it does not appear to be tripped. I pulled the oven out and showed the customer that they were loosing L2 at the wall. From L1 to L2 I had 100VAC . From L1 to ground and neutral I had 122VAC. From L2 to ground and neutral I had 0VAC.

Arrived on site to test unit for console not responding. Replaced console. Job complete.

"Arrived on site for dryer tumbling abut not heating . Getting good voltage. Found element coil broken . Replaced element . Unit tested normal. Highly recommended getting external vent cleaned ."

Arrived on site to test unit for console not responding. Will need a new console but customer is selling the house cant wait will just buy new one.

"Arrived on site to inspect dryer not working. Upon further inspection, I found the unit plugged in and when I pressed the power button nothing happened. I checked the breaker and found it to be a GFCI breaker and it was tripped. I attempted to cycle the power and the breaker would not cycle. After several attempts I was finally able to get the breaker to hold and tested the unit. Unit is operating as designed. I reattached the vent tube for the customer. . I recommended they check/replace the GFCI breaker. No lint observed during service, job completed."

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

"Arrived on site to inspect dishwasher not starting/operating. Upon further inspection, the customer/tenant advised that they attempted to use the unit and when they had their settings done, they pressed start and nothing happened then the unit shut down. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed. I tested the unit in a normal cycle and the unit filled and began to wash as normal. Due to the intermittent issue, I removed and replaced the main control and retested. Unit continues to operate as designed. I made recommendations for use and care, as well was, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site for dryer, inspected unit and work area. Customers complaint was unit making squeaky noises. Tested unit on high heat for about 30 min and never heard anything. I asked customer to try get an audio of the sound if it does come back. Unit is operating as designed at this time. Job completed."

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit not working. Entered diagnostic and retrieved error codes F9E2, F8E4 and F8E2. Found that the heater was not on the bracket that hold the heater down and was causing the spray arm to get stuck and spray water continuously in one are causing water to leak. I then found that the unit was not properly level, I leveled the legs and retested. Unit is now operating as designed. Called techline and spoke to Derek SR#7736177146 and did not recommend to replace any parts at this time. Job complete."

"Arrived on site for range, inspected unit and work area. Customers complaint was oven outer glass was falling off. Inspected unit and found that the glass brackets where not installed correctly. Installed new tape and installed the brackets the correct way. Unit is operating as designed. Job completed."

"Arrived on site for washer, inspected unit and work area. Replaced parts. Ordered by previous tech. Was unable to test unit since it was in the maintenance storage. Job completed."

Arrived onsite and found unit had major cabinet gapping causing condensation that would eventually block airways with frost. Sealed gapping with white silicone and advised on repair. Unit is now set up to operate properly. Cooling at time of service. ; used 1 WP482338 (White silicone) from stock

Arrived onsite and found shorted pinched power supply to the control causing failure to operate. Repaired wiring. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite and replaced oven gasket. Tested and advised customer on design and normal function. Detailed the exhaust fan mechanism that will continuously poor heat into the room. No air moving through the gasket. Unit is operating as designed. All checks good.

Arrived onsite for noisy blower and found cardboard packing tape in the fan space. Removed debris. Unit is a now operating as designed. Advised customer on repair. All checks good.

Arrived onsite for range not functioning. Upon arrival inspected unit. There was no power to unit. Found breaker tripped. Powered unit and found unit is tripping breaker on preheat cycle. Ran test mode and isolated broil and bake element separately. Had no issues heating. Allowed internal temperature to reach desired temperature and then ran bake cycle. Unit cycled with no issue. Found that if only one element is cycling at a time there is no issue. The unit is connected to GFCI breaker. The GFCI is being triggered and cannot carry the load. Explained to customer and she will contact builder. Job complete

"Arrived on site to test unit for light not working. Found proper voltage to socket but light not turning on. Replaced socket, unit now working as designed using a different bulb than recommended. Advised customer needs proper bulb. Job complete."

Arrived on site for wall oven showing f6E1 in diagnostics. Upon arrival confirmed complaint and error. Found bake elements as well as the broil element all working within specs. Found oven sensor and control failing.

Arrived onsite for range not working. Upon arrival inspected unit. Found nut not tightened at block. Secured block and tested. Unit is now functioning properly. Verified cooktop burners and bake cycle at 350 degrees are all functioning. Job complete

"Arrived on site to test unit for light not turning on. Found bad relay on control. Replaced control, unit now working as designed. Job complete."

Arrived onsite to install previously diagnosed parts upon arrival I installed the new door switch and tested the unit and found the unit operating as designed.

"Arrived on site to inspect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and the unit failed to respond. I verified the unit was plugged in and also checked the breaker and the unit is getting power. I checked the harness at the junction box and it was wired correctly. Using my outlet tester, I found the unit is not getting voltage. I was going to plug the unit into the outlet where the disposal is plugged into when I found there is a switch for the dishwasher next to the disposal switch and it was in the off position. Turned the switch in the on position and the dishwasher came on. I tested the unit in diagnostics showing no error codes and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for cooktop taking a while to ignite. Upon arrival inspected unit. Found customer was experiencing delay on dual powered burners. Notified customer per service pointer, power burners do have a slight delay compared to singe port burners. Gas takes longer to fill the port and ignite. Both burners do ignite within spec time frame. All single burners are also functioning. Inspected customer per service pointer. Job complete"

Arrived on site for oven having to correct time every few days . Found unit is not on WiFi. Ran diagnostics no error codes . Instructed customer on units WiFi and being connected . Did leave WiFi team number if she has any trouble setting up . Job complete

Arrived on site for surface light not turning off . Found relay stuck on control . Replaced control and unit is functioning properly. Job complete

"Arrived on site to inspect dishwasher not starting. Upon further inspection, I placed the unit in diagnostics and once I had it in diagnostics, I could not get the unit to advance passed the error codes as the start button is not responding. I removed and replaced the UI housing and retested and unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use (water softener system). No water leaks observed during service, job completed."

"Arrived on site to inspect cooktop humming noises. Upon further inspection, the customer placed a pot of water on the cooktop and turned it up to 6 and the element began to make the normal electrical humming noise. I explained that the noise is normal and the lower temp will result in a lower humming sound and the high the temp the louder the humming noise will get. I provided the wording from page 12 of the owners manual explaining the humming noise. No repairs needed at the time, job completed."

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on to test and immediately the unit began to make a high pitched squealing noise. I disassembled the unit and found the back right roller inner shaft had rust built up on it due to hair and other debris built up on the roller shaft. I attempted to clean the roller, but it continued to fail. I replaced the roller with one from my van stock (4581EL2002C) and cleaned the remaining rollers and shafts and reassembled the unit. Retested and the unit is operating as designed. Being as the rollers were replaced within one year, they are still covered under the 1 year AEX warranty. No lint observed during service, job completed."

"Arrived on site , replaced previous parts ordered , ran diagnostics,all checked normal. No water leaks at this time. C-notes . Job complete."

Arrived onsite for oven with a burning smell. On inspection the oven has not been used very much. Informed the customer that you need to burn the oil off the unit before the smell goes away. I turn the oven to 475? for 1 hour. The smell has lessened but still faintly smell it. Told the customer to put a pan of water with spices in it and let it vaporize in the oven to help get rid of the smell.

Arrived onsite for refrigerator door handle loose. On inspection 1 set screw was missing out of the handle. Replaced the handle and tested unit. The door opens as designed and no water leaks detected during inspection.

Arrived on site to diagnose washer throwing F7E1 error. Tested unit and heard a loud buzzing under the unit. Checked and found capacitor leaking fluid and dripping. Replaced capacitor. Retested unit and verified proper spinning and function. Repair completed.

"WED5050LW0 Arrived to inspect no power. Upon arrival, I found the unit had started working again, but the customer advised me that it had gone out for approximately one week. I tested all connections, supply voltages and corrected terminal wiring issues. Voltage was steady through all tests and I also checked all other connects within the unit. During testing, I found the airflow appeared to be somewhat restricted and advised the customer they should have the venting cleaned. Operational test good."

"MED6200KW0 Arrived to instal previously diagnosed and ordered parts. Prior to part replacement, I inspected the unit. I immediately found the front drum bearing dislodged, canting the drum off-center. I corrected the issue and then found the drum would drag on something within the chassis. Inspection revealed the front motor mounting clip was reversed and the motor was semi-loose, allowing the torque from drum rotation to rotate the motor frame within the mount, causing it to rub on the drum. I corrected the motor mounting position and clip issue and tested. The unit operated the rotational system as designed, but testing heating showed a very slight temperature rise, only in the first few seconds of operation. I removed the back cover and found the thermistor on the air plenum was not connected on one leg. Correcting the issue and re-testing, I found all functions had returned and the unit heated and cycled as designed, with a very good heat-to-cool timing ration, indication good airflow. No parts required."

Arrived onsite to replace faulty timer. Found that original timer seized and fractured selector knob internally. Replaced timer but knob will be needed to complete repair. Ordering knob. ordrng 1 W11328381 (Center knob)