James was Great!
Marianne - Georgetown, TX
We were very pleased with James and his professionalism and knowledge!
Competent and Courteous
Frances - Bee Cave, TX
Brandon came slightly prior to time scheduled, fixed the dishwasher in an efficient and timely manner, and was professional and courteous.
Great Service and Friendly Tech!
Meetesh - Austin, TX
Keitha - Georgetown, TX
Louise - Jarrell, TX
Gerry was on-time, professional, knowledgeable and friendly/pleasant! He took the pain out of appliance repair -- appreciate him very much!
David - Pflugerville, TX
everything went well but my ice maker still wont make ice
Regina - Leander, TX
I can not tell you how relieved we were to find out that Lou would be our service technician. He has always been professional, knowledgeable and informative about the problem with our appliances. He is prompt, efficient, courteous and friendly.
Oven & fridge
David - Austin, TX
Outstanding personnel office and technicians.
Rodolf - Pflugerville, TX
Sam - Austin, TX
Really great & courteous service
Elizabeth - Johnson City, TX
Kelly - Round Rock, TX
I needed a repair on my oven and it was still under warranty. Jonathan was courteous, professional, and very knowledgeable. Also gave me some great tips on using my oven.
Betty - Seguin, TX
Very kind and professional.
Steve - Burnet, TX
I got an appointment in about a week. The tech was very professional. He got the job done within a reasonable amount of time.
Great service, very friend repairman
John - New Braunfels, TX
Very prompt, called ahead to set up time to come out, kept us informed, showed up prior to appointment
John - Austin, TX
Easy and quick scheduling. Kevin arrived on time, was very knowledgeable, explained the difference on how the new washing machines worked vs the old ones and how to take advantage of it. Great technician.
technician explained everything satisfactory!
Rebecca - Pflugerville, TX
I would recommend this service
Friendly, professsional service.
Linda - Bastrop, TX
Roberta - Georgetown, TX
Technician was on time, polite, knowledgeable, helpful and provided answers and great repair
Joe - Georgetown, TX
Good service !
Kimberley - Round Rock, TX
Jessica - Liberty Hill, TX
Great, knowledgeable service, very prompt.
Rhonda - Round Rock, TX
I appreciated the excellent communication with service time as well as communication throughout the service call. I had a difficult problem with my dryer, and Jonathan systematically worked until he found and fixed the problem. He also gave me great tips on maintenance, answering some questions that I had. The work was done quickly so that I was able to get on with my day with minimal disruption. Thank you Appliance Express for fixing my problem well and timely.
Worthy - Round Rock, TX
Service was quick and thorough.
Fantastic sevice and great technician.
Brian - Leander, TX
For the second time I have used them, they were very professional, knowledgeable and friendly. Explained issue and solution then fixed machine.
They worked very well with me in scheduling. Tech showed up early , diagnosed,and actually had the part on the truck.
Craig - Austin, TX
Jose - Round Rock, TX
Angel - Bastrop, TX
Adam - Hutto, TX
Sheri - Liberty Hill, TX
Lisa - Cedar Park, TX
Technician arrived within the time frame specified and got the job done quick!
Rosalinda - Killeen, TX
Refrigerator serviced but following day, I still had same problems: water not dispensing and fresh food side of refrigerator still freezing.
Sharon - Austin, TX
They were professional and quick
Great service! Excellent skill and information.
Wendy - Cedar Park, TX
Great service! Excellent skill and information.
Diego - Round Rock, TX
Jonathan was great and courteous. He took care of our refrigerator problem in just a few minutes.
Knowledgeable and Great Service
Joe - Round Rock, TX
Jonathan did a great job accessing and fixing the problem with my ice maker. He is very courteous and professional. I would highly recommend him.
Bob - Buda, TX
Lupe - New Braunfels, TX
Gre as t service
Did not do anything - dishwasher
Lisa - Austin, TX
Appliance guy went over to tenants house and said that there was nothing he could do since the sink is clogged. Dishwasher is obviously not working. Would not recommend.
service was great
Scott - Austin, TX
The best customer service ever
Terry - Georgetown, TX
Great customer service
Great service from the contractor
Gerald - Georgetown, TX
Honest and decent service...
Steve - Leander, TX
I can't compliment Lou enough.. the guy gives his customers the same level of care I strive for with my own customers. His advice to me on how to fix the issue with my stovetop was spot-on. This guy's a keeper!
Jesica - Georgetown, TX
He fixed the door without having to order a new part
James - Austin, TX
Leo was awesome
Excellent, Friendly Service
Shaune - Cedar Park, TX
Lou did a great job while working on my Maytag Microwave. He explained what he was doing as he went along and did a great job!
Ampero - Killeen, TX
The whirlpool call Center was horrible.
Sandi - San Marcos, TX
James Starcher - New Braunfels, TX
Very knowledgeable courteous and friendly. best experience you could expect for.
Great service and very personable tech!!!
Patrick - Killeen, TX
Highly recommend this company. Not only did they show up at the earlier hour of the scheduled time, they even had the parts to fix it on the spot. No second visit needed. Great tech came out and fixed it in no time.
Service provided excellent.
Jeff - Manor, TX
Repair was successful and Joseph provided much useful information about other Whirlpool appliances in the house.
Friendly, helpful service
Lauren - Austin, TX
Thank you Scott!
Derrick - Round Rock, TX
Thank you for the exceptional service that was prided and the attention to detail which the tech used. Thank you!
Jameson - Austin, TX
Luis was very good at his job and a true professional. His services were very much appreciated and I will surely be calling him again should the need arrive.
Richard - Georgetown, TX
William - Horseshoe Bay, TX
Great job send him to us every time! Thanks
Emmaleigh - Austin, TX
Kelly - Kyle, TX
Timely and professional
Repair of Refrigerator
Donny - Austin, TX
Luis diagnosed our problem, got the right parts ordered, and came back to install everything. He was real professional and got us fixed up!
Good prompt service
Suzanne - Austin, TX
Called to get my refrigerator fixed, they got me an appointment sooner than expected and when they came, they fixed the problem with a part they had with them. They came, completed and finished the task all in a timely efficient manor.
Miriam - Coupland, TX
Thanks so much.
Regine - Cedar Park, TX
Don - Austin, TX
Scott - Leander, TX
Review of Tyler
Praveen - Austin, TX
Excellent service and our repairman was knowledgeable and very professional
Barbie - Leander, TX
Patti - Canyon Lake, TX
Got the job done very quickly and knowledgeable about the issue!
Jennifer - San Marcos, TX
My experience was great, Mr. Robert was very helpful and very prompt
Toby - Burnet, TX
GreT serviceman, personal, efficient & knowledgeably
Best appliance service
Edward - Georgetown, TX
Steve - Austin, TX
Excellent customer service
Andrew - Austin, TX
Especially impressed with Joseph's willingness to explain what he believed the issue was and why. Considerate to explain recommended course of action.
Bob - West Lake Hills, TX
Leonardo Cantu was candid, efficient, and very personable. We were both very pleased with his service visit.
Great service and dependable!
Ruby - Pflugerville, TX
He was professional and fixed our electrical problem.
Robert - Round Rock, TX
Bruce - Johnson City, TX
Thanks Brandon! Works like a charm now!
Jacqueline - Del Valle, TX
Joseph called prior to arriving at my house to give me his expected time of arrival. Once he arrived, he promptly found the problem and worked on my dryer. Even though my dogs kept interfering with his work, he took it in stride and assured me he was unbothered by the "additional help." Joseph carefully explained everything to me as he diagnosed the issue and repaired the dryer. He was very helpful in giving me tips to keep it the dryer and other household appliances in good working condition. All I can say is, he was exceptionally professional and extremely knowledgeable and helpful. He seemed the really love what he does, and that speaks volumes to me.
Mark - Bertram, TX
Depends on the service. Ice maker was replaced & working. My oven control board is another story. Total dissatification!! I have been waiting over 2 months. 11/12 service call wrong part. 11/15 wrong part received. 12/3 wrong part received. I have been in constant contact with your company, Kitchen Aid, and have now filed a complaint with Home Depot. This is a popular oven and there should be no excuses to repair.
Albert - Austin, TX
He was very thorough and payed close attention to details.
John - Blanco, TX
Brad was great
Gina - Austin, TX
Shawna - New Braunfels, TX
RIGHT ON TIME!
Michael - Tordesillas, Valladolid
WES WAS OUR TECH. HE CALLED TO CONFIRM HE WAS EN ROUTE, AND WAS TIMELY. HE WAS INFORMATIVE ABOUT OUR PROBLEM.
Patricia - Austin, TX
Kevin was knowledgeable and polite. Great experience!
Efficient, friendly, polite
Marilyn - West Lake Hills, TX
Very professional appliance service representative. Knowledgeable and very kind. Did his work quickly colt and effectively. Very pleased
Susan - New Braunfels, TX
I would share his name with anyone who needs an appliance repair.
On time VERY PROFESSIONAL AND KNOWLEDGEABLE
Carol - New Braunfels, TX
Amazing and professional
Trisha - Austin, TX
Joseph showed up respectful of my working from home situation and quickly repaired my stove.
Thank you Luis
Danny - Austin, TX
Luis was professional and worked hard. He answered all of my questions and even went above and beyond the original scope of work to align our door correctly.
Jan - Buchanan Dam, TX
Wonderful service, extremely polite
Debra - Blanco, TX
Brandon and everyone I talked to on the phone were so nice and helpful.
Ron - Round Rock, TX
Great job trying to fix the problem with the refrigerator
Great personality, but tired of you fixing washer over and over
Carla - New Braunfels, TX
We bought this washer brand new last yr. Within the first week we had trouble with them and had the exact same trouble ever since. We have paid and paid labor and diagnostic fees again and again, just to keep having the same problem. These so called repairs never fix the problem. We have asked and asked to have it replaced but always told no. I have never known whirlpool to not back their products til now. We and all here who have had to live with this problem will never buy whirlpool anything again. We will all advise friends, family and strangers in person and on social media to never buy them also. We are very very unsatisfied with having to put keep putting money into a new washer.
Benjamin - Austin, TX
Jerry - Buchanan Dam, TX
tech was here when scheduled, had the parts on his truck needed to do repair and got it all done promptly.
Great service, fast and on time!
Kiri - VLG O THE HLS, TX
Michael - Manor, TX
Service well done. Thank you. RON MOORE
Madeline Moore - Lakeway, TX
Your service person was very polite, professional and we now have a working ice maker.
David - Canyon Lake, TX
Super sociable and outgoing individual! Was extra careful disassembling the range and installation as well! Made sure all of our questions and needs were met before leaving our house!
Kaus - Austin, TX
Great service. Very professional
Kim - Cedar Park, TX
Lou was on time, presented him self professionally and explained the issue and repaired the unit in a timely manner. I would definitely use him and this company again.
Jackie - Cedar Park, TX
I grateful that Lou was able to figure out the source of the problem with my washing machine. He is knowledgeable and I appreciate his professionalism.
Chrissandra - Killeen, TX
Jason - New Braunfels, TX
Our dryer wasn't working, so the technician came out to see what the issue was. He checked every possible avenue and finally determined the problem was the electricity (turned out to be a breaker issue). He was honest about not being an electrician so he didn't want to tell me what specifically could be wrong, but he did know that nothing was wrong with the dryer. I appreciated the honesty and the tech showing at my house early on in the time period we were given.
Ray - Austin, TX
Karla - Austin, TX
Joel - Austin, TX
The tech arrived in time and was very knowledgeable and professional. Did a good job, made recommendations and left the work area clean. Would definitely recommend for Appliance service needs.
Great service and on time
Cassandra - Austin, TX
Had a warranty repair on my Whirpool stove. I was give a time frame for their expected arrival and the an additional notice 45 minutes before they arrived. They were previously informed of my issue and I had sent pictures, so they came prepared and were in and out with a fast repair.
Scott - Austin, TX
Joe called ahead of time to let me know his eta and was spot on time. My second visit with Joe was like my first he’s a true professional with a great personality and focus on customer satisfaction and education which include great tips and insight into energy conservation and usage.
Karen - New Braunfels, TX
Fantastic experience. Arrival updates were great.
Paul - Georgetown, TX
Great Service! Gave helpful tips on how to extend the life of our dishwasher
Brian - Austin, TX
Debra - New Braunfels, TX
Well handled. Very nice repair man who showed up on time and listened to what my concern was.
Danny - Seguin, TX
Ogaga - San Marcos, TX
a pleasant experience
Patricia - Austin, TX
Joseph was very polite and professional. he also helped me to decide whether to repair or replace my microwave. he repaired it quickly and efficiently. And he had some great stories about old Austin and astronomy while he was working.
Steve - San Marcos, TX
Kevin was very courteous and knowledgeable. 200% better than the previous repairman. Knew the problem right away. Excellent repairman.
Perfect Repair Experience
Amanda - Buda, TX
My technician called before arriving with a time window, arrived in that time window, had the supplies he needed to do the repair and completed it quickly and perfectly. All of that and was pleasant to talk to and very informative about what he was doing. I will be using them again for any of my appliance repair needs.
Professional and thorough
Diana - Austin, TX
Ryan - Driftwood, TX
The technician had expertise and efficiency. Arrived early, was very helpful. Had to rescheduke the original appointment which was an easy process. Thanks!
Above and Beyond
Eugene - Bastrop, TX
Even though it was certainly beyond his regular working hours, Joseph was pleasant and efficient and truly seemed to care about us. You are blessed to have him as an employee.
Alan - Austin, TX
Great service. Very knowledgeable technician. 👍👍
Janeen - Spicewood, TX
Excellent service My technician was amazing!! He was extremely knowledgeable and answered all my questions I only wish everyone could experience the service I did. Great job to the higher management for his superb training
Everything an in home service experience should be.
Jeremy - Austin, TX
I own a small business where in home service is a major component of what we do, Paul with Appliance Express embodied everything I strive to instill into all of my technicians. My wife who was home alone during the service call answered our door to a smiling and polite technician who respected her, our home and our pets as if they where his own. Paul proceeded to clearly explain everything he needed to accomplish and the many steps involved along the way. In the end it was determined that our oven was in no way in need of service and we where in fact experiencing an issue with the electrical supply to the applicance. A less honest technician and company could of in theory attempted to sell and install a litany of parts and the associated labor in an attempt to “fix” a non broken appliance. Paul’s diligence, thoroughness, and honesty where exemplary and allowed us to reap the benefit a skilled technicians diagnostic expertise and establish a clear path forward. To the ‘Powers at be” at Applicance express you have an absolute rockstar in Paul and you need to consider yourself lucky that I was not home during the experience as it most likely would of ended in me extending a job offer to Paul, he is the “Gold Standard” of an in home service technician.
Lauren - Buda, TX
worth every penny
Pamela - Round Rock, TX
im so hippy to have my dryer Up and running. cost was Fair, everything is so expensive but thats the cost you pay for the things you really need. I would use them again, professional and fast!
Sherri - Dripping Springs, TX
Called about brand new dishwasher not drying dishes well. Technician tested all the functions and found it to be working as designed. He explained that the more energy efficient DW require a rinse aid. I was not happy about the change, but was reassured that my appliance was working properly.
job well done
Lynda - Meadowlakes, TX
Great customer service
Charles - New Braunfels, TX
5 star service. the Technician very good at his job. Fixed the problem amazingly fast. I will refer all my friends and family App Express.
Barbara - Austin, TX
A little expensive, but service is good
Charlotte - Austin, TX
Excellent service, very courteous and helpful
Heather - Austin, TX
Knowledgeable and professional!
Prompt, ccurtious and thorough.
Darryl - Austin, TX
Called for an appointment, got through on first try. Receptionist took my name, number, address and the issue I was having. Had appointment set for next day between hours of 3-6 and was told I would receive phone call before arrival. Cliff called and said he was 10 minutes away and promptly arrived at 3. He was super nice, went over absolutely everything, researched the model stove top I had, cross referenced everything to see if any of the spec were different than what what the device was performing and checked everything over including all duct work. Unfortunately my original stovetop was not properly sized for the length of the downdraft ducts and cannot create enough CFM to draw the air. Though disappointed in the results, I completely appreciated all of his efforts. Thnak you Clif for trying and also for recommending a nearby reputable reseller. Much appreciated.
Great, professional service
Sallie - Lorena, TX
Natalie - Cedar Park, TX
He was so nice
Jack - Waco, TX
The service is always very good
Eithne - Seguin, TX
Terry - Temple, TX
He was very nice and very neat but it was leaking again today, so it is not repaired!
Fast friendly and very good at his job
Mark - Lorena, TX
Amli - Austin, TX
Very Polite and Professional
Eliseo - San Marcos, TX
Very Professional and an expert at his job. Thank you.
Delfina - Buda, TX
Robert The serviceman was thorough, taking time to explain how he determined the problem. The machine is fine. The problem is an obstructed vent.
Anne - Waco, TX
Jerry - Austin, TX
Very pleasant and informed. Turned our the problem he diagnosed was not with the dishwasher as expected. Opined on what the problem was and he was correct. Short visit but enjoyed meeting him. Entire process of working with Appliance Express was pleasant and professional.
Gary - Fischer, TX
Your tech guy was very pleasant & easy to talk to &/or ask questions. Your service was also very good. You called & arrived just as you indicated you would.
11months in home
Heidi - Georgetown, TX
Stanley - Austin, TX
Luis was on time, professional, quickly identified the problem, and successfully repaired it.
great job very informativce
Mike - San Marcos, TX
Tom - Leander, TX
James was on time & did a great job servicing our refrigerator
Nancy - Lakeway, TX
Clif got my dryer working in a flash. Just hope it lasts! Thanks for your service
Timothy - Killeen, TX
Dawson - Georgetown, TX
Jerry and the entire Appliance Express team have been exceptional
OK Service; A staggering price for 5 minutes of work!!
Jim - Austin, TX
Xavier - Round Rock, TX
Corey - Austin, TX
Lean - Seguin, TX
Robert was on line and knew what to do showed me the problem and repaired it quickly.
Great and Friendly Service
MAC - New Braunfels, TX
Sonja - Killeen, TX
Was very happy with the service, Thankyou
Awesome 5 star
Deirdre - Leander, TX
He was very nice and patient and knew what he was doing. If I have an issue again I would want him to be the one coming out.
Erica - New Braunfels, TX
Knowledgeable, informative, great customer service
Great customer services
Trung - Manor, TX
Paul - Austin, TX
Bill - New Braunfels, TX
Tommy - Georgetown, TX
Jerry is very knowledgeable and explains very thoroughly the issues and causes of the issues.
Robert - Wimberley, TX
Very personable. Great knowledge and profession able.
Monica - Austin, TX
Great service thank you
Jean - Georgetown, TX
Arthur arrived on time, he was very polite. Answered all of my questions. I would recommend him highly. His service and knowledge of the product was excellent. Thank you.
Lee - Austin, TX
Outstanding! Very friendly & professional
Roy - Pflugerville, TX
Tyler was excellent
Melissa - New Braunfels, TX
Charles - Georgetown, TX
William - Austin, TX
Delores - Lorena, TX
Good service, good text notification, terrible response in time to get service date.
Alice - West Lake Hills, TX
Kevin was very efficient, knowledgeable , and kept me informed as he determined the problems occurring with our washing machine.
Great service nice guy.
BiigNiick - Kyle, TX
Warranty repair of a Maytag washer. Kevin was punctual and competent. And my washer works again! Thank you!
Doris - Nolanville, TX
Missy1 - Austin, TX
Superb polite service
Sharyn - New Braunfels, TX
Initially I was afraid my fridge had a serious problem but the diagnostic ability of Diego made the problem go away.
Francisco - Bastrop, TX
I personally thought that was the best services I received
Belva Barrington - Belton, TX
He came in and knew exactly what to do to fix my dishwasher. He said anything can be fixed and I added that the impossible takes just a little bit longer. I highly recommended him to two of my friends already.
Great, friendly, helpful service!
James - Austin, TX
Joseph was super helpful and knew exactly what to do; great work! He was also very helpful with advice to avoid future problems.
Angela - Copperas Cove, TX
The technician took his time and made sure that my dishwasher was working right. He stayed for an entire wash cycle to make sure the washing arms were dispensing water appropriately.
Great service and communication!
Tara - Jonestown, TX
Bennie - Belton, TX
Very nice, understanding serviceman
Linda - Woodway, TX
Whirlpool Oven Calibration
Brenda - Georgetown, TX
We have a new house with a new range. It was not heating properly. The service to address the problem was excellent and resolved the issue immediately. Thank you!
Kathy - Belton, TX
So glad to have a working washer now!
Joanie - Austin, TX
Easy from beginning to end
On time. Excellent service.
Victor - Dripping Springs, TX
Tech was knowledgeable, answered all of my questions. Had part with him, great. Fixed washer right.
Fast and accurate
Jo - Austin, TX
He really knew what he was doing
Lou ( whirlpool tech )
Noe - Leander, TX
Great Service !!!!
On Time, Great/Efficient Service, Great Price
Davis - Austin, TX
He arrived on the date and within the timeframe set up for the appointment. I received a call about 30 minutes before arrival to give me the heads up Kevin was on his way. The problem was diagnosed quickly [error codes indicated a likely problem with an air pressure sensor - turns out the problem wasn't the sensor but rather the hose leading to the sensor had a small hole from rubbing against the chassis during operation]. Kevin identified the problem, replaced the hose, and did a quick check to ensure the error was no longer repeating. Everything [parts & labor] was covered under the Whirlpool warranty.
Service was fine. The scheduler doesn't listen to customers
Melanie - Leander, TX
I kept telling your scheduler over and over again to call my husbands number to schedule repair and she just kept ignoring me and calling me anyways. I told her he could "maybe" do repair on Tuesday, but she needed to confirm with my husband and she scheduled it for Tuesday without confirming with him.
Paula - Lakeway, TX
Lori - Austin, TX
Lori - Austin, TX
Christopher - Austin, TX
They were great and prompt and extremely friendly
Deena and Brandon Nelms - Austin, TX
Very friendly and knowledgeable. He was so nice and accommodating. Would highly recommend! and our freezer works! Yay!
DRYER WHIRLPOOL WED5000DW1 "Arrived on job for complaints of no heat. Found heater element open. Ordered new element. ; ordrng 1 279838 (element,heater)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for frost build up in the freezer door. Inspected unit and work area. Found condensation build up on top of the freezer door. Inspected fresh food section for standing water none was found. Inspected the freezer door gasket, gasket looks good and is sealing well. Spoke with customer about letting the drawers close themselves to ensure a proper seal. Inspected evaporator drain tube, no restrictions found. Found a good frost pattern on the evap. Put unit into diagnostics mode and tested evap fan operations, all tested good. Tested all sensors, all tested good. Found unit ion adapt air defrost, changed unit to basic defrost. Spoke to the customer about the difference in adaptive defrost and basic. Unit is operating as designed, no water leaks present. Job complete."
RANGE GE JGRS06BEJ1BB "I called GE tech line and spoke to Tyler SR# 03573941. He advised to make sure the igniter was close enough to the burner assembly to ensure it lights properly and to replace the gas valve if the issue persisted. I removed some debris in the gas assembly and tested the unit with the utility drawer open and closed and when it was closed, the igniter would make a poor sound as it lit the gas before it operated as designed. However, when the drawer was open, it lit properly with no issues. I called back and spoke to Steven (same file number). He advised that if giving the oven more oxygen at the burner assembly gave the unit enough oxygen to light properly, then all I needed to do was to adjust the air shutter on the gas assembly to allow more oxygen into the gas asse to light it as designed. Adjusted the air shutter and tested the unit. Unit is working as designed. Had customer try it himself to show the unit was working properly. Call complete."
WASHER MAYTAG MVWB835DW3 Arrived onsite for replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete.
RANGE WHIRLPOOL WFG515S0JS0 "Ryan on site and inspected range and found overlay is damaged, will need to order it to correct the issue.; ordrng 1 W11343212 (OVERLAY)"
WASHER MAYTAG MVWB765FC3 Arrived onsite for unit making noise. Saw video of noise from customer. Sound like clutch is popping really loud to get gear to go in different directions. Ordered parts. Rescheduled with customer.; ordrng 1 W10754448 (clutch) and 1 W11195970 (CONTROL BOARD ) and 1 W11195971 (stator)
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for warm fresh food . Found fresh evap covered in frost . Also million not closing properly from time to time . Will need mullion , cover , evap fan, diffuser . No water leaks detected at time of service . Please call to set return; ordrng 1 W11025614 (MULLION ) and 1 W11188493 (EVAP COVER ) and 1 WPW10248595 (control)"
DISHWASHER WHIRLPOOL WDF760SADM2 Arrived to inspect dishwasher not washing.Ran diagnostics test mode and motor never powered on.All water lines were dry at the time of service.Job complete
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to diagnose refrigerator that wasn’t making much ice, and also RC wasn’t getting as cold as needed. On arrival customer had a thermometer in the RC that was reading 38. Checked Evap and found that the lower shelf was sitting in front of the Evap vent, blocking any airflow from hitting Evap. Removed shelf and installed in correct spot and advised customer to allow 48 hours for temp to stabilize. If issue is now resolved we can replace control and RC Evap,but both compartments were affected. All should be working as designed at this time. Call complete."
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite and found unit operating with failed relay on the control board. Ordering control to repair. All else checks good. ; ordrng 1 W10892389 (cntrl-elec)
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived on job for complaints of not powering up. Checked voltage and only received 68v supply. Builder on sight will have electrical checked.
DISHWASHER WHIRLPOOL WDF130PAHW0 "Arrived onsite for unit having standing water. Tested unit. Unit was draining correctly. After further test, found that control board was allowing unit go into automatic drain during cycle. Replaced control board. Tested unit. Unit test good. No leaks at this time. Job complete"
DISHWASHER FRIGIDAIRE FGID2466QF6A Arrived to inspect dishwasher leaking from copper fitting valve area.Confirmed the complaint found the joint from the fill hose was loose. I tightened it and applied plumbers tape to the valve and reattached the hose to the valve.Stayed on site for a quick load and unit never leaked again.All water lines were dry at the end of service.Job complete
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for refrigerator not dispensing properly. Upon speaking with customer found that unit is not dispensing properly because unit is making too much ice. Inspected unit and found missing shut off arm and extension. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10351019 (extension) and 1 WPW10378254 (arm-shut)
WASHER WHIRLPOOL WTW4815EW0 "arrived onsite for unit not spinning out clothes. Put unit in diagnostics and got F5E3, F5E2, and F7E5. Tested unit found that control board will also need to be replaced. Rescheduled with customer. ; ordrng 1 W10711300 (control board)"
WASHER WHIRLPOOL WTW4955HW1 Arrived on site and inspected washer and found saved error codefor Long fill, washer is outside, there is no standpipe, washer is raised up on plywood and is not a stable surface. Took pictures. There is no hot water source available. Spoke with tech line, water is siphoning out of hose creating error code 7727581539"
RANGE THERMADOR PRL486JDG Arrived on site for customer complaint of error code popping up during use. I could not duplicate issue at time of service. Tested good.
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on site for range that has a burnt wire harness and terminal block. Inspected unit and work area. Removed old terminal block and replace with new looked at parts list to confirm wire harness and found wrong wire harnesses sent. .; ordrng 1 W11134843 (harns-wire)
RANGE WHIRLPOOL WOS51EC0AS02 "Arrived on site for customer complaint of no display and door not opening. Found customer used self clean and blew the fuse and door latch stuck on locked position. Ordering fuse. ; ordrng 1 W10883049 (latch-door) and 1 WPW10545255 (fuse-thrml)"
OVEN WHIRLPOOL WEG745H0FS0 "Arrived on site and inspected range and found W. Rear Center and right rear orifices are clogged buy food residue. Showed customer how to correctly clean them if the issue happens again, Took one picture, job complete"
UNKNOWN UNKNOWN NISSAN
VENTHOOD WHIRLPOOL WVU37UC0FS0 "Arrived on site and found filter lock is not engaging, will need to order a new one to correct issue.; ordrng 2 W11100656 (FILTER)s"
WASHER ELECTROLUX FFLE1011MW0 Arrived onsite for unit not drying and washer not spinning the clothes properly. Tested voltage going to unit. Voltage was good at 240v. Looked at dryer part of the unit and the belt for the drum has ripped off. Ordered correct part. Rescheduled with customer. ; ordrng 1 134503600 (belt)
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for refrigerator not making ice. Tested the system p, found that the ice maker is bad. Replaced the ice marker, ran diagnostics everything works as designed. No water leaks found at time of service. Job complete."
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for a refrigerator not cooling. Tested found that both controls were bad. Replaced the controls, ran diagnostics everything works as designed. No water leaks at time of service. Job complete."
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite for unit freezing milk in the refrigerator section. Saw milk was frozen. No other liquid product is frozen. Called Techline. Suggested to change control damper. Got SR#7727564680. Replaced control damper. Tested unit. Unit test good. No leaks at this time. Job complete
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to diagnose a ew washer that was tripping the breaker regularly. Contacted tech line to discuss issue as the unit is on a GFCI outlet, and it doesn’t happen every time,. There are no error codes present. Tech line recommendation was customer run several cycles with an extension cord to a non gfci outlet. tomSR7727569753. GFCI does regularly cause interruptions with most WP appliances are is not recommended to be used for washers. Customer will run extension cord if possible and will self change outlet to non GfCI. No parts to be installed at this tome, considered I+I. All is working as designed. Call complete."
DISHWASHER WHIRLPOOL WDF130PAHS1 "Arrived on site to inspect dishwasher for broken console, ordering snapped pieces p. Office to reschedule ; ordrng 1 W10825369 (CONNECTOR ) and 1 W11339511 (CONSOLE )"
OVEN WHIRLPOOL KODE300ESS00 "Arrived on site to check into broken inner glass on lower section of double oven. Found power door inner glass shattered. Cleared out all broken glass, but glass sent with me was the wrong one due to us being provided the wrong serial #. Ordering 1 WPW10618107; ordrng 1 WPW10618107 (glass-door)"
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site to inspect oven for overheat error and broken element, upon inspection found the liner was burnt and bubbling from previous issue, called Techline Sr # 772767119
DISHWASHER WHIRLPOOL KDTE234GPS0 "Arrived onsite for unit not sitting correctly. Tested unit. Found that back wheels were broken. Also took pic of prior to install of parts, cabinet was separating. Replaced wheels And re leveled unit. Tested unit. Unit test good. No issues at this time. Got picture of pop for unit having warranty. Job complete"
WASHER WHIRLPOOL WFW560CHW0 "Arrived on site for washer still getting low flow error code after both water valves, UI, main control, water pressure switch were replaced and had customer replaced water supply hoses with non flood safe high flow water hoses. Tested water pressure and found hot water pressure at 52 PSI found cold water pressure at 52 PSI called tech line and spoke Brian (SR# 7727490840) made aware of issue and what has been done was instructed to ohm water valves and was instructed to replace valve. Did as instructed and tested unit and low flow code still pops up. Removed and replaced water pressure switch hose, Checked air vent and hose, Checked drain hose and checked good. Tested unit and low flow still comes up. Called tech line again and spoke with Scott (Same SR #) made aware of issues and what was done
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and found dryer door is hard to close. Replaced strike and catch and it is now operating normally, job complete."
WASHER MAYTAG MVWC465HW2 Arrived on job to replace drive pulley and suspension. After replacement suspension not making noise. Washer not hooked up customer will reinstall washer.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect oven for not lighting, upon inspection found the spreaders taken off during inspection and testing, put on flame spreaders and ignited all range tops and oven. Job complete"
OVEN KITCHENAID KODC304ESS00 "Arrive on site for oven making a rattling sound. Inspected unit and work area. Tested the upper cooling fan, lower cooling fan and the convection fan. It is the upper cooling fan making the rattling noise. The blower is still under warranty. Customer approved. I gained access to the upper cooling fan and replaced with new. Tested unit to make sure the noise is good. No more noise from the upper fan. Reassembled the unit and reinstalled into the cabinet.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived to inspect unit with door chime beeping and no cool. Found unit cooling properly. Found right RF door mounding to be defective with big dips and pits, unit will need left door and switch replaced to properly repair ; ordrng 1 CNOTE (OFFICE RS) and 1 CNOTE (PART AUTHO ) and 1 W10815692 (dor-fip ss) and 1 W11396033 (SWITCH )"
WASHER WHIRLPOOL WFW86HEBC0 "Arrived on site and loaded washer with 8 to 10 towels, use diagnostic cycle to wet them down, and then ran A rinse and spin. Washer is operating normally
REFRIGERATOR MAYTAG MSD2553WEB01 Arrived on site and repaired fridge by clearing return air channel with steamer. Advised customer on repair. No parts needed.
OVEN KITCHENAID KOSE500ESS02 "Arrived on site for customer complaint of unit not powering on, found blown fuse, ordering fuse and blower motor just in case. ; ordrng 1 W11204568 (FUSE) and 1 W11245567 (BLOWER)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to diagnose refrigerator that’s building ice on the back wall of freezer. Customer informed me that they had completely defrosted it for 2 days 2 weeks prior, and it’s already encased in another sheet of ice. Called tech line due to the fact the unit has to be constantly running to build this much ice this fast. Ordering harness and electronics, as UI is reading bimetal open when it’s encased in ice and should be closed. Ordering W11043763 Hv control, W11334745 Evap motor, W11265135 UI. Customer informed to defrost for 48 hours prior to our arrival. Return visit set for 4/15 Wednesday. ; ordrng 1 W11265135 (panel-ui)"
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived on site for refrigerator leaking and not cooling properly in FC found service pointers on both issues. Ordering needed drain tube and thermistor. Instructed customer to keep a close eye on unit to prevent water damage risk. ; ordrng 1 W10902214 (thermistor) and 1 W11190084 (tube-drain) and 1 WPW10487766 (harns-wire)
DRYER WHIRLPOOL WED5620HW1 Arrived for a dryer making loud noises. Tested the system found that the rollers was off balanced. Replaced the rollers. Tested the system everything works as it should. No water leaks at time of service. Job complete.
COOKTOP WHIRLPOOL G7CE3034XS00 "Arrived on site for cooktop burners not operating properly. Tested and inspected unit and found failed elements, switch’s and harness. Ordering needed part. Harness is expart. Office to schedule return trip. ; ordrng 1 W10291387 (harns-wire)"
DISHWASHER WHIRLPOOL KDPE334GPS0 "Arrived on site for trouble selecting or not responding to commands . Found UI control failing . Replaced UI , unit is now responding to commands . Unit passed diagnostics . No water leaks detected at time of service . Job complete ."
WASHER WHIRLPOOL WFW3090JW0 "Arrived onsite replaced main control board tested unit, all good. No water leaks at time of service. Job complete."
RANGE WHIRLPOOL WFE505W0HB1 "Arrived on site to inspect oven for cooktop hot light, upon inspection found the cooktop got light and cooktop on light illuminated, ordering infinite switches, office to reschedule ; ordrng 2 3148951 (SWITCH)s and 1 3148954 (SWITCH) and 1 W10434452 (SWITCH )"
REFRIGERATOR JENN-AIR JFFCC72EHL01 "Arrived on site for customer complaint of broken shelf, I replaced shelf, unit tested good."
WASHER GE WCSR2090DBWW "Arrived on site to inspect washer for not agitating, upon inspection found the tub coupler torn up and not spinning. If customer calls back please order WH49X10042. Job complete"
OVEN WHIRLPOOL KOSE500ESS03 "Arrived on site and inspected oven and replaced thermal fuse diagnosed by previous technician, tested blower and found it is correct.
DISHWASHER WHIRLPOOL MDB8989SHZ0 Arrived to inspect buzzing noise from the unit.Found the float switch was stuck in the up position not allowing water into the unit. Motor would start causing the loud noises.Removed and inspected the float switch and reassembled the unit and unit tested properly.All water lines were dry at the time of service.Job complete
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "arrived on site to inspect refrigerator temps and ice maker not working. Upon further inspection, I tested temps in the FC=35 degrees and RC=40 degrees. I found a large amount of frost/ice on the Evap cover. Placed unit in diagnostics and forced defrost and the unit began to defrost. Using my steamer, I removed the frost/ice to allow the unit to cool again until I can return to finish the repair. I am ordering the thermistor and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 WPW10384183 (thermistor)"
REFRIGERATOR WHIRLPOOL WRT348FMEB00 Arrived on job for complaints of door not closing properly. Found the gasket damaged. Replaced gasket and test. No leaks detected at time of service
REFRIGERATOR KITCHENAID KUDF204ESB "Arrived to install previously ordered parts. Replaced thermistors and panel but found top door rough to close and not self closing like bottom, will need to return with rails to complete ; ordrng 1 CNOTE (RS) and 2 W10233777 (slide)s and 2 W10789525 (support)s"
WASHER WHIRLPOOL WFW862CHC1 Arrived onsite for unit getting F0E5 error code. UI control panel was not responding. Replaced UI control panel. Tested unit. Unit test good. No leaks at this time. Job complete
DISHWASHER BOSCH SHE3AR72UC/25 "Arrived to install previously ordered parts.Removed and replaced the the control and UI..Unit will need a wash motor, UI and another controlOffice to order Parts.Ordering research for wash motor, UI and controlNeeds more work. ordrng 1 11012564 (UI) and 1 12026962 (PROGRAMMED CONTROL) and 1 CNOTE (RESEARCH WASH MOTOR) and 1 RESEARCHFORWASHMOTOR"
DRYER MAYTAG MEDB835DW4 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced wire harness and tested unit. Unit showed an F4 E1 (no voltage at the heater relay). Checked connections and found proper fittings. I called tech line and spoke to Brian SR# 7727472676. He asked me to check on the connector for the heater relay to make sure that the wires were hooked up properly on the connector. He advised that he has seen several units with the wires reversed. Found wires were in fact reversed on the heater relay not allowing voltage through the heater relay and therefore not heating. Swapped wire connections and unit ran as designed. Call complete.
OVEN WHIRLPOOL WOD51EC0HB01 "Arrived on site to inspect oven for no lights or blower fa, upon inspection and talking to Techline found that due to bad wiring beforehand the blower fan and lights had blown out. Ordering parts, office to reschedule ; ordrng 1 W11200129 (BLOWER ) and 2 WPW10734063 (LIGHT)s"
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for a refrigerator not dispensing water. Mr also stated the lights in the entire unit stop working at times and he has to power cycle the unit for them to come back on. I found everything working on the unit when I arrived except the water dispenser. I checked voltage at the UI from J1-1 to J1-2 and had 0VDC. I checked voltage at the power supply and had 120 VAC & 12.7VDC at all connections but when checking for 12.7VDC between P2-3 & P2-7 the UI beeped and gave me a PF. I confirmed the PF and everything started working. I power cycled the unit again and the system wouldn’t reboot. I heard the 3 way valve trying to find home position then pausing about 5 seconds and repeating the process. I power cycled the unit 2 more times. The first time the 3 way valve did the same thing and the next time the unit rebooted and everything started working. I called techline and spoke with Scott. Scot stated it’s sounds like there’s a short in the 3
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived to inspect unit with power loss, found display on and found 3way valve clicking, found issue to be coming from control . Replaced and monitored and tested properly"
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for a refrigerator not working. I found everything off on the refrigerator except for the UI. I checked power out of the power supply and had correct AC and DC voltage. I disconnected the deli UI and powered the unit up. All functions on the refrigerator worked as designed. I checked the black wire from the pantry UI to the power supply control and found it open. I checked the wire from the UI to the door molex connector and the wire in the new door was good. I suspect the wire is broken between the door molex connector and the RC wall molex connector. The harness needs to be replaced. I left the deli UI power supply and communication connector disconnected from the deli UI so the customer could use their refrigerator. Ordering W11170612 HARNS-WIRE. CS to RS call.; ordrng 1 W11170612 (HARNS-WIRE)
COOKTOP JENN-AIR SVE47100W (Kd)Arrived on site and found front right burner works remaining three do not work. Removed cartridges and cleaned terminals. Tested elements and harness. Reassembled and tested operation unit tests good. Job complete
REFRIGERATOR KITCHENAID WRX735SDBM00 "Arrived on site to diagnose refrigerator not producing ice. Ran diagnostic and cycled unit. Unit was not moving and had ice in mold. Motor likely failed. Recommended new icemaker.Customer approved. Replaced icemaker and installed new Im harness. Retested and was able to cycle and fill. All is working as designed with no water leaks.Call complete."
WASHER WHIRLPOOL WET4024HW0 "arrived on site to install previously diagnosed and ordered parts. Disassembled the unit and found a sock stuck in between the basket and drum. Tested the unit and the basket still did not spin. Removed and replaced the main control and retested and the unit is operating as designed. Also found that the hot water hose connection is leaking; therefore, I left the hot/cold water turned off and the unit unplugged. Contacted the apartment complex office and advised of repairs and that the unit will need new hoses before using. No water leaks observed at the end of service, job completed."
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived to inspect stand alone freezer compressor issues.The unit was unplugged when I arrived.Customer advised the unit compressor was running non stop and began getting extremely hot both inside and on the cabinet.Unit will require a sealed system repair, technician and all parts to complete the repair.Ordering 2 hours, sealed system technician, access valve, dye drier, compressor.Office to reschedule with customer ; ordrng 1 CNOTE (SEALED SYSTEM TECH AND 2 HOURS) and 1 CNOTE (2 HOURS) and 1 W10750851 (COMPRESSOR ) and 1 W10858281 (EVAPORATOR ) and 1 WPW10143759 (UV DRIER)"
DRYER AMANA NED4655EW1 Arrived on job for complaints of not shutting off. Found the motor stuck on run. Centrifugal switch damaged.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=3 degrees & RC=41 degrees. I placed the unit in diagnostics and tested the thermistors and all tested good. I tested the diffuser and found ice build up inside the airway. I removed the diffuser and found ice on the door and the thermistor in the incorrect place. Replaced the diffuser and tested and unit is operating as designed. Also found that the unit chassis wasn’t level and was twisted. I leveled the unit and tested the door closure and the unit is leveled and functioning properly. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRS325SDHZ04
WASHER LG WM4270HVA "Arrived on site for washer not draining. Inspected unit and work area. Gained access to the drain pump and found the drain pump failed.
REFRIGERATOR BOSCH B36CL80ENS/02 Arrived on job for complaints of control for middle drawer not responding. Confirmed the middle drawer control buttons not responding will need new drawer. Research part not found. ; ordrng 1 MIDDLEDRAWER
DISHWASHER KITCHENAID KDTM354DSS4 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I found und the remnants of a pod at the bottom of the tub and water in the tub. I pressed cancel and the drain pump came on and drained the water out. Placed the unit in diagnostics showing error codes F8E2 & F7E1. Cleared the codes and continued with testing. Unit motor failed to come on. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."
WASHER LG WM4270HVA "Arrived on site for washer not draining. Inspected unit and work area. Gained access to the drain pump and found the drain pump failed.Replaced drain pump with new. Tested unit and it drains properly. Reassembled unit and reinstalled. Ran unit through test cycle all tested good, no water leaks detected.
REFRIGERATOR WHIRLPOOL WRT314TFDB00 Arrived on job for complaints of not cooling properly. Found evaporator frost pattern too small. Evaporator fan working. Compressor running. Needs SS tech. ; ordrng 1 TJ90SF8404 (TUBE) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
DISHWASHER JENN-AIR JDB8200AWS3 "Arrived on site for customer complaint of unit not running a cycle, found error code 8-4, found faulty drain pump, I replaced drain pump, unit tested good.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to install previously diagnosed thermistor, damper and harness. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
WASHER WHIRLPOOL CAW35114GW1 Arrived to install previously ordered part.Failed to order the end caps the console actually needs to complete the repair.Ordering both left and right end caps and will return with the console.Needs more work ; ordrng 1 WP8559501 (END CAP RIGHT) and 1 WP8559502 (END CAP LEFT)
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site and inspected cooktop and found flame length on the two rear burners are different sizes. Adjusting flame height does not equalize them overall. Will bring back valves and orifice holder but there is no guarantee that changing parts will make a difference. Discussed with tech line and there may be no way to ensure that flame height will match. 7727565198; ordrng 1 W10597159 (holder-orf) and 1 W10609591 (holder-orf) and 2 WP8286815 (burnr-head)s and 1 WPW10597129 (cap-burner)
WASHER WHIRLPOOL WTW5000DW2 Arrived to inspect washer filling issues. Con the complaint and removed and replaced the valve and actuator.Reassembled and unit tested as designed.All water lines were dry at the time of service
WASHER MAYTAG MVWX655DW0 Arrived on site for a washer that was making a grinding noise. Inspected unit and work area. Found agitator screw loose not allowing the agitator to sit properly and making the agitator fling around. Inspected screw and found screw worn. Replaced screw and tested unit for five minutes. Unit agitated and ran as designed. Call complete.
REFRIGERATOR KITCHENAID KSSC42QMS03 "Arrived on site for cooling complaint. Removed evaporator cover,partial frost pattern on evaporator,found no traces of uv dye on evaporator or heat exchanger,pulled u it out of enclosure no traces of dye in compressor compartment or on back tubing. Diagnosed internal leak inaccessible to repair. Added refrigerant to system checked pressures good."
REFRIGERATOR LG LFXS29626S/01 "Arrived on site for no cool. Compressor making loud odd noise,diagnosed a faulty compressor,ordering a new compressor,drier and jig to update control with new compressor. Job will need 2HRS; ordrng 1 2HRS and 1 ADH73150208 (DRIER) and 1 JIG (JIG) and 1 TCA38091801 (COMPRESSOR) and 1 TJ90SF8404 (ACCESS VALVE)"
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site for moisture in fresh food. Found moisture on air tower in fresh food,removed air tower in freezer drain is clear,called tech support ran paper test around gasket. Gasket sealing correctly around cabinet,found adhesive not fully around liner cabinet,added adhesive between all gaps on liner. File #7727458008"
DOWNDRAFT WHIRLPOOL KXD4636YSS3 Arrived on site and tested operation. Found that the vent hood would raise and lower but the fan would not come on. Accessed safety switches and found that the blower switch has failed.
OVEN JENN-AIR JLRP548WP01 "arrived on site to inspect range oven not heating. Upon further inspection, I tested the left oven and found that the Ignitor was not arcing. I found a loose connection on the ACU and reconnected it and cycled the power to the unit to reset the control. Retested the unit and the unit is operating as designed. I advised the customer of my findings. No gas leaks detected during service, job completed."
DRYER MAYTAG MEDB765FW0 "Arrived onsite for dryer for dryer that won’t start. Inspected unit and work area. Istomer avise that this issue was intermittent and she could run two to three cycles and then it wouldn’t run again the next one or two times she’d try to start it and then work again. Tested unit in a normal cycle and unit ran a normal cycle. Unit started and ran as designed. Tested unit in a rapid cycle and unit started and ran as designed. I called Techline and spoke to Brian SR# 7727565276. He had me check voltage and advised that the unit was most likely a user error or receiving improper voltage to the unit intermittently and to have the customer have the electrical checked when it will not start. He advised that if parts were bad the unit would not run 2-3 cycles before not allowing the unit to start. He advised to make no repairs. When I was leaving, the customer advised the unit would not start again. I came in and tested it. The unit started right up. I had the custome
REFRIGERATOR WHIRLPOOL WRS555SIHB00 Arrived onsite for a refrigerator with ice build up in the ice maker door and the new door is higher than the old door. I found the FC door gasket pinched behind the ice maker container cover causing the FC door gasket not to seal on the inner part of the door and warm air to leak in. I corrected the gasket and adjusted the doors so they were even at the top. The gasket is sealing all the way around the door now. I set the FC temp to the recommended setting. I explained to m&s that if the unit starts frosting up again in the same place that we would need to seal the chassis to the liner with white sealant. The customer will monitor the compartment and call the office if it starts frosting up again. Call complete.
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site to inspect fridge for leak behind upper cabinet, upon inspection found the outlet gasket leaking when evaporator defrosts. Ordering outlet gasket, office to reschedule ; ordrng 1 W10638137 (OUTLET GASKET )"
WASHER MAYTAG MVWC565FW2 Arrived on site for washer that is intermittently not completing cycles. Inspected unit and work area. Tested voltage at the wall and found 122.4 V going from my hot to neutral. However from my heart to ground I was getting 22 V. Placed in in-service diagnostics and found an F8 E1 (no/long fill). I called Techline and spoke to JK SR# 7727553782. He advised that the outlet was not grounded properly. He also advised to shorten the drain hose due to a siphoning condition. Call complete.
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site to install previous diagnosed part. Gained access to the door switch in the back of the unit. Realigned the switch plunger. Reassembled the unit and tested the light, bake and broil. Bake and broil came on, and the light turns on and off when the door is opened and closed. Job complete."
RANGE MAYTAG MER8775AW0 "Arrived on site for oven not heating . Found element burned out in several spots , and fuse shorted . Replaced element and fuse . Unit still not heating found relay on control failed as well . Will need control as well . .; ordrng 1 WPW10655840 (cntrl-elec)"
WASHER MAYTAG MVWB865GW0 "arrived on site to install previously diagnosed parts to resolve off balance / loose basket issue. Installed basket, Gearcase, tub, filter, nut and agitator to resolve. Retested unit and calibrated and all is now working as designed. Leveled unit as well. No water leaks found. Call complete."
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer not operating. Tested and inspected unit and found failed fuse. Removed failed part and replaced with new. Tested unit and unit is not operating properly. Checked voltage and found L1 to ground 120 volts L2 to ground 120 volts but L1 to L2 has 8 volts. Customer will need electrician to fix voltage issues. No other repairs are needed at this time.
DRYER GE GTD42EASJWW (KD) Arrived on site and tested operation. Found the rear bearing worn upon further inspection found front bearing worn and idle tensioner squeaking. Replaced all parts. Tested unit found all functions working properly. Job complete.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced power supply board,high-voltage control, and control an uni is working as designed. Call complete."
RANGE WHIRLPOOL WFE540H0AS1 Arrived onsite for unit giving F9E0 error code. Turned back on breaker. Tested unit. Found F9E0 code right away. Found that correct voltage getting to unit from wall to the block. Pushed in loose hanging connections. Tested unit. Unit test good. No issues at this time. Job complete.
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived onsite for unit not making ice. Tested unit. Ice maker was bad and valve was not pumping out water. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete.
FREEZER WHIRLPOOL WZC3115DW01 "Arrived on site for no cool. Found partial frost pattern on liner cabinet,called tech support per tech support installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; ordrng 1 CNOTE (SEALED SYSTEM REPAIR), used 1 W10143759 (DRIER UV) from stock"
OVEN WHIRLPOOL WFE505W0HS1 "Arrived on site and inspected oven and found hinge has failed replaced hinges and door is now operating normally, job complete"
OVEN IKEA IBMS1455DS00 "Arrived on site for customer complaint of a button not working, found button holder broken, ordering holder. ; ordrng 2 W11116990 (button)s"
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for a refrigerator leaking water from the ice maker. I found water leaking from the front left corner of the ice maker due to the refrigerator being out of level and low on the front left corner. I leveled the refrigerator and ran the harvest and fill test. No water leaked from the ice maker. Call complete.
DISHWASHER MAYTAG MDB7749SBW2 "Arrived on site for dishwasher not responding to commands . Found ribbon cable has silver migration . Service pointer on that . Called tech line part is covered . s25462 , Sr 7727567446 . Replaced console , ran diagnostics all checked normal No water leaks detected at time of service . Job complete ."
RANGE WHIRLPOOL WFG320M0BS3 I am ordering the door gasket and scheduled return service No gas leaks detected during service.; ordrng 1 WPW10535778 (gaskt-door)"
FREEZER AMANA ASI2575GRS01 "Arrived on site for ice bin issues. Diagnosed defective ice bin,removed defective ice bin installed a new ice bin"
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator FC not cooling properly. Tested and inspected unit and found failed evaporator motor with harness and panel on back of unit missing.Ordering needed part. Also ordering heater in case needed. instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. No water leaks present at time of service.; ordrng 1 WP12729128 (heater) and 1 WPW10577369 (cover-back)
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to install previously diagnosed switches. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for customer complaint of unit not working at all, found faulty fuse, I replaced fuse, unit tested good.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on job for complaints of not heating. Ran test and got 9 amps. Will need magnetron. ; ordrng 1 W10754299 (magnetron)
REFRIGERATOR WHIRLPOOL WRT518SZFG00 Arrived on job for complaints of warm temperature. Found the evaporator fan not working. Replaced fan and test air flow. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for icemaker not dispensing ice. Inspected the dispenser motor and found the impeller stripped and spinning freely on the motor. I am ordering the divider WPW10309864, impeller washer W11378860, wiring harness W10884720, will use the motor and impeller on the return trip.; ordrng 1 W10884720 (HARNESS) and 1 W11378860 (IMPELLER WASHER ) and 1 WPW10309864 (DIVIDER)"
FREEZER FRIGIDAIRE LFFH17F3QWA Arrived to inspect stand alone freezer leaking from sheet of ice on the freezer floor.Confirmed the complaint and broke up all ice and used my steamer to defrost the the drain tube leading to the drip pan and poured water in drain tube to confirm the line was clear.Reassembled and unit now operates as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
DISHWASHER MAYTAG MDB7749SBW0 "Arrived to inspect unit with control panel issues, removed door and found harness for UI shorted, replace panel and tested properly
WASHER MAYTAG MVWB865GC0 "arrived on site to install previously diagnosed and ordered parts. Due to the console not responding and gearcase oil leaking from the gearcase, I removed and replaced the console, gearcase and clutch and calibrated the unit. Placed the unit in diagnostics and tested and the unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRX988SIBM Arrived onsite for lights dimly light in cabinet. Looked at unit. Found that light module in freezer was not working. Replaced modules. Tested unit. Unit test good. No issues at this time. Job complete
WASHER LG WM3470HWA "Arrived to inspect unit filling with water while not used, unit will need new valves to repair.; ordrng 1 5220FR2006H (HOT VALVE) and 1 5220FR2075L (COLD SPIDER VALVE)"
WASHER WHIRLPOOL WTW8040DW2 (KD) Arrived on site and tested operation. Heard squeaking noise coming from the rear of the machine. Ran test cycle. Found gearcase still good. Inspected drive system found the clutch extremely hot. Replaced clutch. Upon further inspection Found squeaking noise coming from suspension rod. Unit will need new suspension to complete repair. ; ordrng 1 W11130356 (suspension)
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 "Arrived on site to check refrigerator for complete no cool. Found compressor running, low side in a complete vacuum and high side at 4 psi. Unit has a major restriction and is in a vaccuum. Found top of dryer restricted and refrigerant trapped. Removed refrigerant, replaced filter drier, vaccuumed system and charged with refrigerant. Replaced freezer light switch. Ending pressures were 4 psi low and 150 psi high which are correct pressures when running through FC evap. Unit began dropping temps immediately. Job complete"
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site to diagnose refrigerator not cooling. Performed diagnostic. Found temperature at room temp with NO cooling. Performed sealed system checklist to order sealed system job. Recommend sealed system tech with trainee, as these units are in a cabinet / cavity and the extra set of hands will be useful to remove trim to remove refrigerator and possibly freezer due to limited space. When compressor comes on you can hear a hiss coming from Evap area. Ordering W10858281 Evap, W11125124 compressor, W10913906 access valve, WPW10143759 dryer. ; ordrng 1 W10858281 (evaporator) and 1 W10913906 (coupler) and 1 W11125124 (compressor) and 1 WPW10143759 (dryer)"
DRYER MAYTAG MED5630HC0 Arrived onsite for a dryer making a loud noise when started. I tested the dryer and heard the noise coming from the blower and motor area. I found the motor bracket bent where the duct attaches causing the blower wheel to rub the rear of the duct housing. I straightened the bracket and tested the dryer. The dryer is working as designed and sounds normal. Call complete.
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site to install previous diagnosed parts. Gained access to the igniter and replaced new. Gained access to the spark module and replaced new. Tested unit to make sure it reached 350, unit heated properly. Job complete."
WASHER LG WT5070CW "Arrived to inspect unit with no hot water, upon investigation found water working as designed. Tested different cycles and tests properly"
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived onsite and found unit operating as designed except hose is linked and water was off. Correct water supply issues. Now unit is operating as designed.
RANGE KITCHENAID KFEG500ESS3 Arrived on site to diagnose range door issue. Found inner glass completely shattered. Removed as many glass pieces as I could and replaced inner glass sheet. Reassembled and installed door. All is working as designed at this time. Call complete
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site and found unit freezing touch panel during use. Ordering control panel to repair. ; ordrng 1 W11296171 (CONTROL PANEL)
DRYER WHIRLPOOL WED4850HW0 Arrived onsite and used pads to mitigate intermittent rattle. Unable to replicate symptom. All running quietly and smoothly at time of service.
MICROWAVE GE JVM1653SH04 Arrived on site and inspected unit for electrical short. Found diode shorted. Inspected magnetron found visible failure of magnetron. Installed new mag, cap, diode. Tested operation and found unit working properly. Job complete"
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived on site for ice build up on freezer wall and water dispenser issues. Found setting set to coldest,tested dispenser good water flow possibly water freezing in tank due to temp setting,changed setting to recommended. Found ice formation on freezer wall by the light switch. Added adhesive to liner gaps between liner and cabinet,added adhesive around light switch,freezer gasket sealing correctly to cabinet."
DISHWASHER WHIRLPOOL KDTE304DBL0 "Arrived on site and found track on the right hand side is broken, replaced the track ran a diagnostic cycle to confirm all operations are correct. No water leaks from connections at time of service, job complete"
DISHWASHER WHIRLPOOL WDT920SADM3 "Arrived on site to diagnose dishwasher that was not running. Performed diagnostic and only found F7E1 errror for no heat. Ran diagnostic cycle and heard unit fill but pump never came on. Provided estimate for sump and motor assy, Replaced sump assembly and retested. Unit kicked in and is now working as designed. No water leaks found at time of service.
RANGE WHIRLPOOL KDRS483VSS04 Arrived on site and customer stated the unit did not give the error while baking but does when using the front left power burner. Tested operation and was not able to duplicate error. Installed left door gasket due to hard spot in gasket and recommended customer use vent hood while cooking on cooktop. Called tech line to document and spoke to Kathy #7727503225. Unit tests good. Job complete
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for refrigerator making a humming noise. Inspected unit and work area. Found humming noise happening when the compressor kicks on and ramps up. Inspected compressor and found noise coming from a grommets on the compressor. I tried to swap a different grommet into its place and the noise still. I tried dampening the sound with some sound padding with no luck. I am ordering the mount kit 4388295 to complete the repair; ordrng 1 4388295 (MOUNT KIT )
DISHWASHER KITCHENAID KDTM354ESS3 "Arrived on site and inspected dishwasher and found upper rack adjusters are broken. Replaced adjusters and dishwasher is now operating normally. No water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site and found unit intermittently powerin*off and then back on. Replaced hv control. Also replaced drain extension because it had been clogged with debris preventing proper Evap draining.
WASHER KENMORE 110.2072299 "Arrived on site for customer complaint of unit not completing wash cycle and water in tub. Found broken lid switch, I replaced switch, unit tested good.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived to inspect unit leaking, found leaking from sump. Replaced and tested properly"
DISHWASHER KITCHENAID KDTE704DSS0 Arrived onsite for unit not panel to unit flickering on and off. Tested unit. Found that the UI panel was doing some flickering in between cycles. Replaced UI panel. Tested unit. Unit test good. No leaks at this time. Job complete
OVEN GE JGBS30REK2SS Arrived on site for range oven not igniting. Tested and inspected unit and found failed igniter. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for water leaking. Diagnosed fresh food evaporator not defrosting correctly causing drain and evaporator to freezer over. Defrosted evaporator and drain,installed new fan motor assembly that includes thermistor,secured thermistor to correct location on suction line using foil tape and a zip tie tie,secured cover with 4 screws. Ran diagnostics changed defrost setting to basic."
WASHER WHIRLPOOL WFW95HEDW0 "Arrived on site and inspected washer and found saved error code F8E1, found water at source was turned off by painters and after correcting used the diagnostic cycle to reset the washer and it will now begin a normal cycle properly. No water leaks from connections at time of service.
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washer no operations. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER MAYTAG MHW5630HC0 "Arrived on site to rediagnose washer for LF error codes, upon inspection found in first 10 min washer was getting enough water but throwing a LF error code, worked correctly on diagnostic.....switched out water level switch and retested on normal, no problems found. Job complete"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for unit stuck in demo mode. Entered diagnostics mode and reset unit to factory settings. Tested units operation and made sure unit got to temp during a bake cycle. All tested good. Unit operates as designed.
DRYER GE GTDP280GD5WW Arrived onsite and found unit timer seized Replaced timer and repaired loose knob with zip ties. Unit is now operating as designed.
WASHER WHIRLPOOL WFW9250WR01 Arrived to inspect front load washer LF error code.Confirmed the complaint and removed and replaced the valves Reassembled and unit now operates as designed.All water lines were dry at the time of service.Job complete
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site to inspect washer for not advancing, upon inspection found the latch not working correctly, replaced latch and found the spring and cracks, ordering new part to replace. Office to reschedule ; ordrng 1 W11307244 (LATCH )"
REFRIGERATOR WHIRLPOOL KRSF505ESS01 Arrived on site for cooling complaint. Removed fresh food drawers found fresh food evaporator incased in ice. Diagnosed defective defrost thermistor unit will need defrost and temp thermistor.
REFRIGERATOR WHIRLPOOL WRT318FMDM Arrived on site for damaged door.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived on site for customer complaint of ice maker leaking, I found leak coming from ice maker, I replaced ice maker, unit tested good."
DISHWASHER GE DDT575SGF2BB Arrived onsite and found unit would light up and beep but no other operations. Ordering UI and main control. . ; ordrng 1 MAINCONTROL (RESEARCH) and 1 UI (RESESARCH)
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for oven issues . Found cooktop light is staying on . Will need switches and elements . Please call to set return; ordrng 2 W11371990s and 2 W11371990s and 2 WP3148953 (switch-inf)s and 2 WP3149404 (switch-inf)s
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site to test unit for damage panel found scratch on front panel replaced panel test unit and unit test good job complete.
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for unit having damage. Looked at cook top. Saw damage. Replaced cooktop top. Tested unit. No issues at this time. Job complete
COMPACTOR WHIRLPOOL KTTS505ESS0 Arrived on site to test unit for unit not coming up. Brought unit up and plugged it in and unit bouncing. Mad eu it go doe. But won’t come back up. Will need to order new top switch WP777811 and will need to replace motor requesting 2 hours office to reschedule ; ordrng 1 2HOURJOB. (2 HOUR JOB ) and 1 WP777811 (SWITCH )
DISHWASHER WHIRLPOOL WDF320PADS3 Arrived on site to test unit for unit leaking. Test unit and found sump lock broken. Will need new sump and motor ;
WASHER AMANA NTW4516FW3 Arrived on job for complaints of not finishing cycle in any load but normal. Ran diagnostics and found all test pass. Replaced control and run calibration. No leaks detected at time of service
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for customer complaint of loud noise and no ice, found test 36 failed, ordering ice fan. From what customer told me, it sounded like unit skipped a defrost and freezer evap fan motor was hitting ice. Fan motors passed all tests and unit was working as designed at time of service except ice fan. I recommended replacing both controls and ice fan motor, ; ordrng 1 W10833801 (fan)"
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Arrived on site for refrigerator that’s still not making ice. Inspected unit and work area. Found one tray of ice at the bottom of the ice bin and several smaller ice pieces up at the icemaker. Placed unit in service diagnostics and checked thermistors, ice bin sensor, and icemaker error codes. Unit passed all tests besides the icemaker error codes which had an E5 ( ice bin thermistor failure). I took temperatures in the freezer and refrigerator compartment and found freezer sitting at 5°F in refrigerator sitting at 44°F. I called Techline and spoke to Rick SR# 7727559739. He advised that it sounded like the unit needed to be unplugged for a full minute after a repair and going back in the diagnostics because the control would remember that code. He explained if you go into diagnostics for any reason and don’t power cycle it after a repair, it would start to mess with the icemaker productivity. Advise just to check the condenser coil’s for lint buil
REFRIGERATOR KITCHENAID KRSC703HPS00 "arrived on site to install previously diagnosed and ordered parts. Due to the unit fresh foods section evaporator freezing up, I removed and replaced the thermistor, fan scroll (cracked), Evap cover (warped) & HV Control. Tested unit and it began to cool immediately. When rep,axing the thermistor, I found that it was attached to the evaporator at the wrong place. I repositioned the new thermistor and attached it with foil tape and a ziptie. No water leaks observed during service, job completed."
DISHWASHER WHIRLPOOL WDF760SADB2 "Arrived on site for customer complaint of unit not washing, found faulty wash motor, I replaced pump/motor assembly, unit tested good no leaks."
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived on site and cleaned excessive scale build up from unit. Installed new grid, recirculating pump, shower head, filter housing and cleaned unit with ice machine cleaner. Found new door skin scratched in 2 places. Panel will need to be reordered to complete repair. ; ordrng 1 CNOTE (INSPECT SS PANEL) and 1 W10786919 (SS PANEL)"