Local Reviews

Appliance Express Rated 4.8 out of 5 stars based on 9362 customer reviews

Map of Austin, TX

Great Service!




Review of Appliance Express

Luis was timely, well dressed, friendly, and professional. Appreciated his service.


Map of Lometa, TX

Professional, punctual, my request was challenging and the staff researched and set my appt.




Review of Appliance Express


Map of Round Rock, TX

Clif did a great job! It is nice to have our refrigerator working properly again




Review of Appliance Express


Map of Georgetown, TX

Tommie was very good




Review of Appliance Express

Tommie was very attentive. I had one problem and he called me back several times.


Map of Morgan's Point Resort, TX

Friendly and great service!




Review of Appliance Express

THE LADY THAT ANSWERS THE PHONE AT THIS COMPANY IS AWESOME!!! I THINK HER NAME IS SUSAN.


Map of New Braunfels, TX

Fast and friendly




Review of Appliance Express

My service representative was it knowledgeable and acted quickly!


Map of Georgetown, TX

Very professional, everything was covered by warranty.




Review of Appliance Express

Well pleased with service.


Map of Lakeway, TX

Jenn Air Repair




Review of Appliance Express

These folks are awesome. Always on time and always take care of business. They know what they are doing! Thanks.


Map of West Lake Hills, TX

Excellent Service Experience




Review of Appliance Express


Map of Wimberley, TX

Good Service




Review of Appliance Express


Great service, but high prices




Review of Appliance Express

He was very professional & courteous. He did charge a very high price to just put a 4 prong dryer connection on. I heard from several people that it is a very easy thing to do. I'm injured so I couldn't do it. I asked him to check our washer to see if the movers connected it right. Thank goodness I did. He was very thorough & found they didn't turn hot or cold water on & didn't connect drain. Could've ruined our new house. He was very reasonable on that.


Ken




Review of Appliance Express

Perfect service


We have Ice (the good kind)




Review of Appliance Express

Luis arrived early, brought everything he needed to diagnose and repair the problem - in FIFTEEN minutes! I’m a happy camper!


Shannon




Review of Appliance Express

Great service


Gina




Review of Appliance Express


Professional service




Review of Appliance Express


Very professional and knowledgeable.




Review of Appliance Express


Fridge Fix




Review of Appliance Express

Great experience


Amazing Quick and Curtious




Review of Appliance Express


Great service




Review of Appliance Express

The technician was prompt and efficient. He went out of his way to make sure we knew what parts to get.


Great job!




Review of Appliance Express

Leo fixed my old glass cooktop on time with parts that I had ordered. He is very capable and professional.


Great Service




Review of Appliance Express


Paul did a great job.




Review of Appliance Express

Paul Ready called me en route to my home and arrived on time. He diagnosed the problem as an issue with the installation of the dryer periscope vent. He resolved the issue and was finished within 30 minutes. Thank you, Paul.


Great job and care given




Review of Appliance Express


I knew exactly when Paul would arrive.




Review of Appliance Express

I hate when I have to take a day off work to wait for service and cant get other things done because of a long "maintenance window". Appliance Express let me know the day before of a 4 hour window, And the day of service that was narrowed down to less than 30 minutes.


Andy




Review of Appliance Express


Very helpful!!!




Review of Appliance Express

Technician was respectful and extremely knowledgeable.


A little disappointed




Review of Appliance Express

Problem was identified but service techs didn’t have materials to make repair. Told me how to do it but it was more difficult than I thought and still not fixed.


Karam




Review of Appliance Express

Great


THE REPAIR WAS DONE QUICKLY.




Review of Appliance Express

THE TEH WAS POLITE AND WORKED QUICKLY TO REPLACE ALL THE PARTS. MY OVERALL EXPERIENCE WITH THE TECH'S FOR THIS COMPLPANY HAS BEEN VERY GOOD. ALAYS POLITE ANDINFORMATIVE. I WOULD SAY THE ONLY NEGATIVE EXPERIENCE IS IN THE DECISION PROCESS FOR PROCESSING MY WARRANTY. I HAVE HAD TO MISSS 8 DAYS OF WORK SINCE THIS WARRANTY CLAIM STARTED AND REPEATED BREAKDOWNS. THIS APPARENTLY FALLS ON WHOEVER MAKES THE DECSIONS ON HOW MUCH THEY WANT TO FIX AT THAT TIME. ALL THE TECHS WERE PREETY THOROUGH IN THEIR ASSESMENTS BUT FOR SOME REASON IT TOOK 4 TRIPS TO GET THE ORIGINAL STATED ISSUES ADDRESSED. HOPEFULLY THE APPLIANCE IF FINALLY FIXED.


Responded quickly to my request. Kevin was very knowledgable, polite and completed work quickly.




Review of Appliance Express


Quick and professional




Review of Appliance Express

Great experience and will call in the future if repairs on other appliances are needed.


Good service




Review of Appliance Express


Excellent service




Review of Appliance Express

The technician was polite and you could tell right away he knew what he was doing. He had the parts needed with him on the first visit and replaced the parts quickly and now the dishwasher works as it should.


Very good




Review of Appliance Express

Quick, on time service.


Great service, fixed it like new.




Review of Appliance Express


Doris Lane




Review of Appliance Express

Timely arrival; very courteous & professional; great service!


Prompt and professional.




Review of Appliance Express


Super service




Review of Appliance Express


Great service




Review of Appliance Express


Tyler was great!




Review of Appliance Express

Prompt, quick, easy, effective. No issues. Great service.


Great service




Review of Appliance Express

Very nice.


Great experience




Review of Appliance Express


Worked on Whirlpool dishwasher




Review of Appliance Express


Quickly assessed and solved the problem




Review of Appliance Express

This service representative is very courteous, thorough and patient with this new user. He is an asset to your team.


Water Dispenser Drip




Review of Appliance Express

Kevin Bell gave up an approximate thirty-minute heads up that he would arrive at our house, which was very appreciated. He was professional, polite and very knowledgeable about fixing our problem. We were very pleased with the service and repair. We would definitely use Appliance Express again if needed.


Great service




Review of Appliance Express


Great Service




Review of Appliance Express

My entire experience was excellent. The team did a very nice job of keeping me informed the day of service through emails, texts, and phone calls. James was awesome! He was very knowledgeable and able to fix the problem promptly.


Betty




Review of Appliance Express

Great Service! Friendly and fixed the problem quickly.


Great service




Review of Appliance Express


All Service Great - Refrigerator, Washer & Dryer Tha




Review of Appliance Express

The above says it all!


quick, friendly, compotent




Review of Appliance Express


Amazing service. Thank you!




Review of Appliance Express

Andy is very friendly, he was on time and he wasn't phased by my barking puppy-in-training. He fixed my 6 month old dryer and my 14 year old fridge without any problems. He called ahead - which is so helpful and he was quick and neat. Appliance Express overall was great to work with too. From my initial call to the reminders and confirmation calls. Everything about the process was easy and professional. Thank you!!


Helpful Service




Review of Appliance Express

Thanks Paul for getting my dishwasher up and running in time for the 4th of July long week-end. My "dishpan hands" appreciate it!


Great job. Very professional.




Review of Appliance Express


Terrific service




Review of Appliance Express

Very courteous and fast service.


icemaker fan




Review of Appliance Express

work was done professionally


very courteous , knowledgeable , and quick - a pleasant appliance repair experience




Review of Appliance Express


Fast and friendly repair




Review of Appliance Express

I was so upset that my new stove was already having problems. Each time I went to use it, something else was no longer working. Scott replaced the brain, and now it's running well again.


Skilled, efficient, friendly...




Review of Appliance Express


Steve




Review of Appliance Express

He did a great job


Great service




Review of Appliance Express

Great service, prompt, quickly fixed my problem


Excellent service




Review of Appliance Express

Fast, efficient, professional and courteous


Great service!




Review of Appliance Express

The technician was very knowledgeable and professional!


Very knowledgeable Technician




Review of Appliance Express


Claudia




Review of Appliance Express


Professional, kind and respectful.




Review of Appliance Express

GREAT JOB!!


Great job!




Review of Appliance Express

My husband was there when he did the work and said he did a great job.


Tech was professional & took care of the problem & gave good information.




Review of Appliance Express

Have had many problems with this qppliance. I hope the problem is finally resolved.


Good service




Review of Appliance Express

After six service visits, the oven finally preheats to set temperature and holds it fairly steady. Thank you!


great job - no complaints




Review of Appliance Express


Excellent service




Review of Appliance Express

Steve arrived promptly, put shoe covers on before coming in the house and was very professional and personable.


Great service and the tech kindly explained the process




Review of Appliance Express


Awesome service




Review of Appliance Express

Tyler was professional and kind. He did a great job!!


Peg




Review of Appliance Express

Scheduling should to be more closely linked with GE Customer Service to provide more accurate details & service date, per customer request.


Repaired Refrigerator




Review of Appliance Express

Timely. Effective. Courteous. Fixed refrigerator.


Very professional and knowledgeable




Review of Appliance Express


Got ice maker up and running!




Review of Appliance Express


great service




Review of Appliance Express


Awesome service!!!!




Review of Appliance Express


Replaced freezer drawer gasket




Review of Appliance Express

Joel did a fine job. He explained what he was doing and why. Hopefully this will fix our continuing problem.


frig repair




Review of Appliance Express

on time, great service


Great service




Review of Appliance Express

Jonathan was very professional and helpful! He made a frustrating situation a lot less stressful. Thank you!


Amazing Service




Review of Appliance Express

You never know who is going to show up to do service and is this the right person to fix the problem. Paul is probably the best technician that I have had service our appliances. He is very knowledgeable and professional. This is the guy you want working on your appliance.


Great service




Review of Appliance Express

Jonathan identified the issue quickly and correctly. Great job!


It was a great experience all things taken care of in forty minutes




Review of Appliance Express


Great Service




Review of Appliance Express

Was so glad to have such professional service from Clif on my GE appliance. Very courteous. Repaired my appliance on the first trip. Could not be happier.


Great service




Review of Appliance Express

My refrigerator was fixed in no time at all. Jonathan was professional and very friendly.


Dishwasher Repair




Review of Appliance Express

Tommy arrived on time and quickly diagnosed a cause for the leak under the washer. However, when I explained to him that there was also water puddling 2-3 feet away from the washer, I don’t think he understood or believed that could happen. He could see that the motor had a leak that was causing water to pool under the washer and near its edge only. I hope that indeed our washer will not leak again when we run it.


Kept me informed about what was happening; prompt return with part




Review of Appliance Express


Excellent service




Review of Appliance Express

Lou was super friendly and knowledgeable.


Turned out bad




Review of Appliance Express

I had my circuit board replaced on my oven because the bottom oven would turn on by itself and we could not get it to turn off. Now neither of the ovens will stay on. We turn them on and it gives us an error code and shuts off. 🙁 so now I am out two ovens.


Great service




Review of Appliance Express


polite and professional




Review of Appliance Express

J. arrived on time, corrected the problem on my dryer in short time


Tech was great. Waiting on parts was the only negative.




Review of Appliance Express

Tech was great. Communication with office could’ve been better. Wait on parts took a long time. Overall it was ok.


Great service. The tech was courteous, respectful, and knowledgeable. He provided for a great experience.




Review of Appliance Express


Did a great job




Review of Appliance Express

Did a great job


Great service. Very punctual




Review of Appliance Express

Seems like a well run company from first call to finished product.


problem repaired first time




Review of Appliance Express

My Whirlpool microwave wasn't working properly. Appliance Express sent out a tech, who arrived timely, ordered the parts, returned and installed them. Now my microwave works like new. Would definitely use again.


Excellent




Review of Appliance Express

Unfortunately the ice maker began working at 3am on the day of the representatives arrival. Still working.,


Great service




Review of Appliance Express

He was easy to work with and explained the work greatly.


Scott




Review of Appliance Express

Awesome


Zachary




Review of Appliance Express

AMAZING


Great Service with experience and professionalism




Review of Appliance Express


Great service.




Review of Appliance Express

Very professional


Conscientious service.




Review of Appliance Express

Cannot fully prepare evaluation as part had to be ordered, which will take a week before the dishwasher can be fixed.


Thank you, lots of problems but your company worked hard to solve them




Review of Appliance Express


Beverly




Review of Appliance Express

I was suppose to receive a receipt electronically to my email address bharmsen@comcast.net but have not received it yet.


Kim




Review of Appliance Express


Quick service!




Review of Appliance Express

Scott was prompt and fixed the issue with our stove.


Excellent




Review of Appliance Express

Kevin was excellent! My ice maker finally works.


Great servic




Review of Appliance Express

Paul was great - very professional and he was able to fix my oven without another trip. Also appreciated the call that he was on the way, Phyllis Ungerer


Microwave




Review of Appliance Express

Honest evaluation of my problem.


Really amazing service!!




Review of Appliance Express

The technician who came in was very pleasant and knowledgeable. He was quick to repair our washer and had a great attitude. Highly recommended!!


work on my steam oven




Review of Appliance Express

It was a pleasure dealing with Leonardo and Appliance Express.


Did not fix the problem




Review of Appliance Express


Professional with expertise and well organized




Review of Appliance Express

On time, fixed right the first time


great service




Review of Appliance Express


Chk




Review of Appliance Express

Awesome


Great service




Review of Appliance Express


Professional all the way from first call to visit.




Review of Appliance Express

Very pleased with A.E. as they delivered as promised with no problem. Technician was great and explained work as it presented itself and then fixed it after adding up repair cost. Will recommend and use them in the future.


Job




Review of Appliance Express

Kevin was professional and made sure that we knew what had happened showed us all the problems and got the job done thanks Kevin your amazing


Superb customer service




Review of Appliance Express

Scott was kind, professional, and knowledgeable.


Great Service




Review of Appliance Express


Prompt service, found the problem in short time, checked all.




Review of Appliance Express

Very pleasant and know what he is doing.


Great Service




Review of Appliance Express

Tech was great


Great Service




Review of Appliance Express

Ron was professional during the entire process. Fortunately my warranty covered the faulty motor and I was not charged for the call.


Excellent Service!




Review of Appliance Express

Alvin was fantastic! He found a solution to the issue right away. He was so polite, very informative, and did a great job!


Excellent professionalism, still not sure about washer




Review of Appliance Express

My technician was stellar, but I am concerned that my original issue is unresolved. I have a particularly finicky Maytag. It won't always start on selected cycles.


Leo Exceeded expectations




Review of Appliance Express

Leo was extremely professional, knowledgeable, and courteous. He was patient while listening to my annoyance with this Whirlpool oven. The automation [touch screen] is mind boggling, and the oven is difficult to use. Leo took the time to help me understand the nuances of the newer touch screen ovens. Appliance Express is very fortunate to have this young man interacting with clients. Please let him know how much I appreciated his visit.


Great Service




Review of Appliance Express


HAPPY CUSTOMERS




Review of Appliance Express

We were very happy with our Appliance Man. Al was a great. Will call when we need someone again. BUT WE HAVE TO HAVE AL!!


Highly Recommend




Review of Appliance Express

I've used Appliance Express several times and have have always been extremely pleased with their service and their repair staff. Always extremely polite and informative.


Super Service. Thx




Review of Appliance Express

Great service


great service




Review of Appliance Express


Karen




Review of Appliance Express

Highly professional service Paul did a great job


Great service




Review of Appliance Express

Awesome service by Leonardo


Patricia




Review of Appliance Express

Excellent service


Quick Fix




Review of Appliance Express

Excellent as always!


Great service




Review of Appliance Express

Tyler was polite, considerate and efficient.


Great service.




Review of Appliance Express

Tech was friendly and courteous.


just fine




Review of Appliance Express


Great service! Very knowledgeable.




Review of Appliance Express

Was awesome


Repair of LG Refrigerator




Review of Appliance Express

Express Appliance came out the same day that our refrigerator failed and performed a diagnosis. The technician, Joel, was on time and very polite. We were very happy with the repair and service.


Excellent Service




Review of Appliance Express


Jason




Review of Appliance Express


Our Fridge




Review of Appliance Express

Very professional and very knowledgeable in his work


Quick Diagnosis and fix of our wall oven.




Review of Appliance Express

Joseph did a great job figuring out the problem in our brand new Whirlpool oven.


Was prompt and very friendly




Review of Appliance Express


ice maker service




Review of Appliance Express

jonathan did excellent diagnosis and repair/correction


Great service.




Review of Appliance Express

Tyler was polite, skilled, and his work did not create a mess. very happy with job.


George




Review of Appliance Express

Great job


Scott was friendly and knowledgeable. Great customer service




Review of Appliance Express

The pricing seems a bit steep for the time and parts. The total ended up being just $50 shy of a new microwave for a door switch and fuse.


Jeff Bell




Review of Appliance Express

Great service


Great service




Review of Appliance Express

The technician was very friendly and polite. He was knowledgeable and easily took care of the problem. I was very satisfied with his work.


Very nice guy!




Review of Appliance Express


Great service.




Review of Appliance Express


it doesnot make the noise now as of june 6,




Review of Appliance Express

Now after a weekend of doing laundry it is making the noise again . I will call the GE people again. Appliance Express has been great.


Great Service




Review of Appliance Express

Paul was wonderful. Personable and showed me everything that was going on so I understood. Would definitely deal with again.


great guy




Review of Appliance Express


David




Review of Appliance Express

On time and great service


Great Service




Review of Appliance Express

The technician was very knowledgeable, came with parts so another appointment would not have to be scheduled. He was friendly and polite and quick in serving the washing machine.


Very professional




Review of Appliance Express

Very knowledgeable; quick install


Very professional, helpful




Review of Appliance Express

Paul arrived promptly, diagnosed problems, and gave excellent service. If service is needed in the future, Paul is who we will request.


Great Service




Review of Appliance Express


Great




Review of Appliance Express

Great service


Skipster




Review of Appliance Express

Excellent service representative. Knowledgeable, friendly, informative and very helpful.


Appreciate the Common Sense approach




Review of Appliance Express

Of course when Thonas checked out my washer it was no longer Not Spinning. Instead of going through a series of “shots in the dark” to determine the WHY of the problem. He simply said to wait and call back if it did it again in order to get a little more info and solve the the problem without incurring a lot of expense. I appreciate his integrity and common sense.


Great service




Review of Appliance Express

Great service!! Friendly, professional and efficient!!


Great service!




Review of Appliance Express

We had our microwave stop working and Whirlpool quickly got it fixed! They worked fast and around my schedule.


Tommy was great!




Review of Appliance Express


Owner




Review of Appliance Express

Good experience. Unite knowledgeable


Survey




Review of Appliance Express

Very satisfief


Great Service




Review of Appliance Express

Luis did a great job servicing our refrigerator!


Excellent Service




Review of Appliance Express

Lou was professional, knowledgeable and friendly.


Great service!




Review of Appliance Express

Lou S. was great. He quickly determined the issue and knew exactly how to fix it. I could not have asked for a better experience


Excellent




Review of Appliance Express

Great service


Great




Review of Appliance Express

Thank you! You are the greatest!


Ice maker




Review of Appliance Express

My tech was excellent!!


Top Notch Service




Review of Appliance Express

Leonardo Cantu , with appliance express was top notch! Great service!


Excellent Service!




Review of Appliance Express

Tommy showed up on time, was very professional. He was respectful of our home and was very knowledgeable of the product he worked on. We did not have to wait for parts to be ordered, he had everything that was needed.


Chris Henderson




Review of Appliance Express

Job was completed in a timely matter. Report back from homeowner was that tech was very friendly and knowledgeable.


Maytag Repairman Visit




Review of Appliance Express

Great job


Great Service




Review of Appliance Express

Robert provided excellent service. He knows his trade very well and was able to service my double ovens quickly and thoroughly. He was a pleasure to have in my home.


Great service




Review of Appliance Express

It was quick and easy to fix.


Jonathan was an excellent service technician. We will definitely use Appliance Express again.




Review of Appliance Express


Good Service




Review of Appliance Express

Service rep was on schedule and completed fix promptly. My experience with Appliance Express was very satisfying. Would recommend them anytime.


Absolutely Phenomenal Service, Knowledge, Efficiency




Review of Appliance Express

Joel gets my highest compliments. He was exception in every way. You've got my business!!!!


HCHopps




Review of Appliance Express

It took almost 30 minutes to get an appt. It wasn't that way with previous server.


none




Review of Appliance Express


Fast friendly service!




Review of Appliance Express

Jared showed up on time, he was friendly, quickly diagnosed and repaired my problem, and was very informative for me too!


Excellent Technicians




Review of Appliance Express


great service




Review of Appliance Express

AM so happy With your service. Great comunication. Excelent service .


Luis is AMAZING!




Review of Appliance Express

Luis was on time, professional and fixed the refrigerator in no time at all! I truly appreciate his expertise and being so friendly as well! He is an asset to your company!


Ice maker/ Refrigerator




Review of Appliance Express

On time and did well with the issue. Communicated the problem and solution well


Very Satisfactory Transaction




Review of Appliance Express

Prompt, courteous, reasonably priced. Outstanding Service!


Great service




Review of Appliance Express

Ron was friendly and explained things well Also gave tips about detergent and keeping the machine kleen


Great service




Review of Appliance Express

He was here on time and did a good job


Maria




Review of Appliance Express

The tech was really nice and super professional.


professional tech




Review of Appliance Express

Kevin, was professional, and fixed the problem with new washing machine


Kayman B.

Kayman B.

WASHER WHIRLPOOL MHW5630HC0 Arrived onsite to correct bellow seal. I folded the inner bellow flap over the tub to ensure a good seal . No leaks detected during time of service and the bellow is still in good condition. Job complete.

Near Perch Trail, Round Rock, TX 78665
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW5000DW3 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced actuator and went to replace drain pump. Found one of the wires disconnected from the connector at the drain pump reattached wiring and tested unit. Unit began to drain bill agitate and span as designed. Call complete.

Near Swan Lake, Waco, TX 76708
James C.

James C.

WASHER GE GFWS1700H0WW Arrived on site and tested operation. Found E31 error. Ohmed pump and found to be good. Inspected clean out and found no obstructions and impeller is good. Tested pressure switch and found it registering water level rising but delayed. Blew through pressure hose and hear an obstruction release. Ran rinse and spin cycle and found unit operating properly. Recommended customer run a tub clean once per week for the next 4 weeks then run once per month to keep build up from clogging sensors. Job complete

Near Shady Grove, Georgetown, TX 78633
Matthew  Z.

Matthew Z.

RANGE WHIRLPOOL WFC150M0EB3 Arrived onsite for range indicator light staying on and burners getting hot when not in use. Upon inspection found failed LR and RR burners. Replaced set of four. Also found failed switch so replaced switches. Tested unit and unit is functioning properly. Job complete

Near Las Estancias Dr, Cedar Creek, TX 78612
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to inspect refrigerator ice maker not dispensing. Upon further inspection, I tested the ice dispenser and could hear the motor come on, but the ice failed to dispense. I removed the I in and tested the dispenser motor again and the impeller is moving. I turned the impeller by hand and found it stripped. I attempted to remove the impeller but could not get it off due to the motor shaft being stripped. I am ordering the divider and washer and will return with the motor and impeller. Office to schedule return service due to vendor website being down. No water leaks observed during service.; ordrng 1 W11378860 (WASHER) and 1 WPW10309864 (divider)"

Near Ignacia Dr, Georgetown, TX 78626
Noah D.

Noah D.

OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not preheating correctly, upon inspection found both elements working and the Oven took 17 min to get to 450. Which is correct per the owners manual. Job complete"

Near Oak Bluff Trail, New Braunfels, TX 78132
Richard P.

Richard P.

DRYER MAYTAG MEDB835DW4 Arrived onsite for the dryer not turning on. During testing found that there is good voltage going to dryer. Ran diagnostics and found error code F4E4 for L2 line voltage not there. Checked voltage at control and I got good voltage on L1 but no voltage on L2 . Tested fuse and it was bad.. Replaced fuse and dryer tested good. Advised customer to have someone clean out the vent tube in the wall because I found a restriction in air flow.

Near Treehaven Ct, Buda, TX 78610
Kevin B.

Kevin B.

DISHWASHER KITCHENAID KDTE334GPS0

Near Creeks Edge Cir, Austin, TX 78733
David S.

David S.

REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site for possible sealed system issue. I inspected the unit and work area. I found the evaporator full of frost and ice build up. I put the unit into diagnostics and found the defrost heater coming on. I gained access to the control and tested the thermistors and found them to be in range. I tested voltage to the evaporator thermistor and found only 2.5 VDC. I am ordering a control to complete the repair. I left the unit unplugged so it can defrost. ; ordrng 1 W11203272 (contrl-box)

Near Ridgeline Blvd, Cedar Park, TX 78613
Robert J.

Robert J.

DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived on job for complaints of dishwasher moving. Found bracket on left side damaged. Ordered new bracket. ; ordrng 1 WP8269145 (brckt-mtg)

Near Delaware Mountains Terrace, Dripping Springs, TX 78620
Wesley P.

Wesley P.

WASHER GE GHWS8355H0MC Arrived onsite and attempted to reach ge techline to calibrate the new control installed by a prior company. Dropped call twice. Ordering new control to set up properly with the instructions sent with part. ; ordrng 1 WH12X20504 (control and firmware)

Near Jarrod Lee Cove, Austin, TX 78724
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRF560SMHW00 "Arrived on site and sound icemaker has spilled over, found icemaker arm is not engaged and after correcting it confirmed operation by manually cycling it. It is now working properly. Discussed Correct loading of freezer drawers and importance of ensuring door is closed and there are no food items creating an air gap. Refrigerator is now operating as intended, job complete"

Near Cheryl Lynn Rd, Austin, TX 78747
Robert J.

Robert J.

RANGE KITCHENAID KCGC506JSS00 Arrived on job for complaints of knobs not setting straight. Confirmed valves bent will need to replace right side manifold. ; ordrng 1 W11378578 (MANIFOLD )

Near Nature View Loop, Driftwood, TX 78619
Jimmy J.

Jimmy J.

WASHER WHIRLPOOL WFW3090JW Arrived on site to install previously diagnosed part. Removed control and installed new control. Turned on washer and immediately turned on without error codes. No leaks detected. Job completed.

Near Louis Henna Blvd, Round Rock, TX 78664
Robert J.

Robert J.

WASHER WHIRLPOOL CET9100GQ0 Arrived on job for complaints of F74 error code. Code is for low voltage error need to reset unit.

Near Bonham Ranch Rd, Dripping Springs, TX 78620
Kayman B.

Kayman B.

OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for wall oven that will turn off when trying to preheat and will the screen will reboot every 24 hours. Upon inspection I found the unit not connected to WiFi. The customer stated that it was connected to WiFi and disconnected some how. I attempted to connect the unit to WiFi and found the unit would display that it was connected but the disconnected icon was still present. I found multiple stored error codes for control to UI state status error. I am ordering the main control and console for repair. Returning tech make sure unit gets connected to WiFi before closing out. Office to R/S due to part availability. Ordering Console (W11296171) main control (W11261167) ; O-emld tckt

Near Lukes Cove, Pflugerville, TX 78660
Jacob S.

Jacob S.

WASHER MAYTAG MHW6630HW0 "Arrived onsite for unit making noise during spin, tenant said she would almost fill up the unit and put clothes together heavy and light. Call tech line. Also suggested that customer needs to separate clothes for a better balance. Did not suggest to repair unit with any parts at this time. Got sr#7729719459. Job complete"

Near Guadalupe St, Austin, TX 78701
Robert J.

Robert J.

REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived on job to replace previously diagnosed parts. Found the frost pattern in refrigerator good replace cover. Replaced valve in refrigerator and water working properly. No leaks detected at time of service.

Near Camwood Trail, The Hills, TX 78738
Kevin B.

Kevin B.

ICE MACHINE WHIRLPOOL KUIX505ESS1

Near Ayres Dr, Austin, TX 78746
Robert J.

Robert J.

REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service

Near Rocky Ridge Rd, Austin, TX 78734
Chase S.

Chase S.

REFRIGERATOR KITCHENAID KRMF706ESS01

Near Duncan Dr, Cedar Park, TX 78613
Kevin B.

Kevin B.

WASHER WHIRLPOOL GHW9150PW0 "Arrived on site and replaced gasket/fellow diagnosed by previous technician after replacement started washer on a normal cycle to verify correct operation. Washer is no longer leakinG, job complete"

Near Misty Creek Dr, Austin, TX 78735
Richard P.

Richard P.

BUILT-IN M/W KITCHENAID KMBD104GSS00 "Arrived onsite for the microwave not heating. During testing found that the magnetron is not coming on. Change out capacitor and diode and the issue was not resolved. Ordering control, magnetron, thermistors , sensor. Ordering parts and office to schedule ; ordrng 1 W10278022 (Magnetron) and 1 W10278023 (Sensor) and 1 W11445128 (Power relay) and 2 W11199547 (Thermistor)s and 1 W11486781 (Control)"

Near Hub Dr, Wimberley, TX 78676
Lou S.

Lou S.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher seal Magee. Upon further inspection, I found the cabinet gasket torn where the screws go into the cabinet mounts. I removed and replaced the gasket and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Canyon View Rd, Georgetown, TX 78628
David  Z.

David Z.

REFRIGERATOR GE ZISB480DXA Arrived on site to install parts diagnosed on previous visit. Found different damper needed to resolve stuck damper in rapid cool drawer. Ordering correct damper. ; ordrng 1 WR60X10063 (damper assy desupply)

Near Villa Montana Way, Austin, TX 78732
Lou S.

Lou S.

DISHWASHER FRIGIDAIRE FFBD2406NW0A "Arrived on site to install previously diagnosed and ordered part. Due to the unit leaking from the bottom of the door area, I removed and replaced the bottom door gasket as previously diagnosed. Tested unit and found the lower spray arm has been damaged by the element melting it. I found the spray arm is getting caught the element as it spins and will need to be placed. No water leaks observed during service.; ordrng 1 5304517203 (LOWER SPRAY ARM)"

Near Bergin Ct, Georgetown, TX 78626
Tyler  G.

Tyler G.

DISHWASHER KITCHENAID KUDE20IXSS1 Arrived on site for dishwasher needing previously diagnosed with all rocks as well as soap dispenser. Upon arrival I was able to install the needed parts and retest unit and verify that everything is now functioning as designed. Call complete

Near Coletto Ct, Belton, TX 76513
Brandon C.

Brandon C.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for customer complaint of noise, found switch to be bad, I replaced switch, unit tested good."

Near Forest Moon Ln, Kyle, TX 78640
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to test unit for unit not draining test unit and found drain motor not responding. Replaced drain motor test unit and unit draining correctly no leaks present job complete.

Near Aguja Ct, Austin, TX 78734
Kevin B.

Kevin B.

DRYER MAYTAG MEDB800VQ0 "Arrived on site and replaced all parts diagnosed by previous technician. After replacement dryer is now significantly quieter.

Near Evergreen Way, Austin, TX 78737
Richard P.

Richard P.

WASHER WHIRLPOOL WTW7120HW0 Arrived onsite for the washer not working properly during the spin cycle. Upon arrival found that the left upper side of the panel is bent outwards. Customer stated that during the spin cycle the washer was banging around violently which caused the panel damaged and water to leak.the wash basket was leaning towards the back which caused the unbalanced issue while washing a small blanket. Causing the washer to spin violently. Called tech line and we went through the diagnostics process and all functions tested properly but there was an error code for unbalanced load. No leaks detected.

Near Windmill Way, Buda, TX 78610
Tommy O.

Tommy O.

REFRIGERATOR MAYTAG MFI2569VEM Arrived onsite for previously diagnosed parts. Replaced and wired in thermistor. Tested found unit now operating as designed thermistor reading correctly.

Near Palamos Dr, Leander, TX 78641
Kayman B.

Kayman B.

REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived onsite for refrigerator with broken bins and drawers. Upon inspection I found the crisper drawer plastic top was missing. I found the 2 RC drawers crooked and the divider missing. I found one of the shelves on the left RC door was missing and the other one was cracked badly. The unit will need a pantry drawer a divider for the RC drawers and 2 new shelf’s for the left side RC door. Ordering left shelf bottom (WPW10212139) left shelf top (WPW10323808) pantry lid (W10827015) pantry drawer (WP67003531). rail center (WPW10326469). Will need AUTHO for repair. ; O-emld tckt

Near Pflugerville, TX 78660
David  Z.

David Z.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to follow up on diagnosis for non functional RC evap fan. Per previous tech line call I went and disconnected all harness except for P14, P6, P1, P4 and reran test 3. All fans were on except for FF evap fan. Disassembled interior of cabinet and checked wiring at the harness and connector for evap fan and could verify voltage. Unit I has bad cabinet wiring.

Near Bottlebrush Dr, Austin, TX 78750
Jacob S.

Jacob S.

DISHWASHER WHIRLPOOL MDB9959SKZ0 "Arrived onsite for unit not draining . Put unit in diagnostics, got F9E1 drain error, F8E2 water valve. Cleared codes. Upon further inspection. Found that the chopper impellers had broken off causing the drain to no spin. Removed choppers. Ordered part. Rescheduled with customer.; ordrng 1 W11497943 (DRAIN MOTOR )"

Near Rio Grande St, Austin, TX 78701
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL KRMF706ESS00 "Arrived on site to inspect refrigerator losing power. Upon further inspection, customer advised that the unit turned off and stopped cooling. After cycling power for approximately 10 mins, the unit continued to fail. They cycled power for approximately 2 hours and when they turned it back on, the unit began to cool and operate as designed. I tested temps in the FC=6 degrees & RC=35 degrees on recommended settings of 0 & 37. I removed the pantry control and found the control board shorted and was sizzling when I removed it. I found water or a liquid in the reservoir under the control. I checked the pantry harness for any broken wires and the harness was good. I advised that I would go ahead and order the parts due to the door taking approximately 6-8 weeks to arrive. Pantry control left unplugged at the control and at the door for safety. Unit continues to cool. No water leaks observed during service.; ordrng 1 W10815669 (dor-fip ss) and 1 WPW1076907

Near Lake Teravista Way, Georgetown, TX 78626
Robert J.

Robert J.

WASHER KENMORE 110.248723 Arrived on job for complaints of broken agitator. Replaced dogs. And test agitator.

Near San Diego Rd, Austin, TX 78737
Lou S.

Lou S.

DISHWASHER MAYTAG KDTE254EBL0 "Arrived on site to install previously diagnosed and ordered parts. Due to the adjusters failing and one of the adjuster straps being broken, I removed and replaced both adjusters and the one strap and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Cassidy Dr, Georgetown, TX 78628
Tommy O.

Tommy O.

COOKTOP WHIRLPOOL KCGD506GSS00 Arrived onsite for cooktop sparking even when ignite. Upon arrival found unit spark module not reading correctly also found want seemed to be intermittent sparking with center front igniter. Ordering spark module and igniter just in case.office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10475150 (SPARK MODULE ) and 1 W10876260 (CENTER FRONT)

Near Whispering Hollow Dr, Leander, TX 78645
Matthew  Z.

Matthew Z.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite to replace previously diagnosed part. Replaced drain extension. Tested unit and unit is functioning properly. Job complete

Near Gilbert Rd, Manor, TX 78653
Chase S.

Chase S.

MICROWAVE WHIRLPOOL WMH32519HZ4

Near Lake Victor Dr, Pflugerville, TX 78660
Matthew  Z.

Matthew Z.

REFRIGERATOR WHIRLPOOL WRT108FZDB02 Arrived onsite for freezer still freezing food in fresh food section. After further inspection found unit has a sealed system issue. Appears to be a restriction in the line. Ice ball accumulation on top right of evaporator on cap tube. Unit is constantly running. Fans are on but compressor is hot. Dryer is corroded. Amp draw at .038 amps.

Near Hogeye Rd, Manor, TX 78653
Tommy O.

Tommy O.

DRYER KENMORE 417.880427 Arrived onsite for unit timer messing up. Upon arrival found unit was stacked. Unit control UI had stuck relay and was interrupting cycle.Turned unit off from breaker. Removed and replaced control UI. Tested unit after turning on at breaker. Found unit operating as designed. Job Completed.

Near Stagecoach Cove, Lago Vista, TX 78645
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL GSC25C6EYY03 "Arrived on site to install previously diagnosed and ordered part. Due to the dual valve failure, I removed and replaced the valve and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Grand Jct Trail, Georgetown, TX 78626
Kayman B.

Kayman B.

REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for refrigerator complete no cool. Upon inspection I found the units fans and compressor running but both compartments at room temp. I accessed the evaporator and found a ball of ice forming at the capillary tube (pic in quick pic) and no frost pattern on the evaporator. I then accessed the compressor and found an amp draw of .45 while running. The compressor and possibly the evaporator need to be replaced. Ordering Evaporator (W11407409) compressor (W11480426) coupler (TJ90SF8404) drier (WPW10143759). Requesting SS tech and appropriate time frame to complete repair. ordrng 1 LOCKRING (LOCK RING ) and 1 TJ90SF8404 (COUPLER ) and 1 W11407409 (EVAPORATOR ) and 1 W11480426 (COMPRESSOR ) and 1 WPW10143759 (dryer)

Near S Heatherwilde Blvd, Pflugerville, TX 78660
David  Z.

David Z.

MICROWAVE WHIRLPOOL GT4185SKB2 "Arrived on site to diagnose microwave that is not heating and making noises. Ran unit and could hear buzzing magnetron and customer also mentioned seeing sparks too. Unit looks and smells like it has a damaged wave guide in addition to needing a full high voltage system. Ordering cap mag and diode to attempt Hv repair ordrng 1 AUTHO (AUTHO) and 1 W10859575 (magnetron)"

Near Capella Trail, Austin, TX 78732
Robert J.

Robert J.

DRYER WHIRLPOOL WED5620HW1 Arrived on job for complaints of noise. Found the idler causing noise. Replaced idler and test. Noise gone.

Near Farm to Market 1626, Kyle, TX 78640
Wesley P.

Wesley P.

DRYER MAYTAG MEDB835DW4 Arrived onsite and found unit experiencing poor dry times due to back flow problem. Found f4e3 error. Advised customer on customizing there vent to prevent poor dry times. All ch3cks good.

Near Ryden St, Manor, TX 78653
Kayman B.

Kayman B.

REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived onsite for refrigerator ice maker leaking. Upon inspection I found the inlet water tube for the ice maker had been pushed back and was not seated in the ice tray. I corrected the fill tube and let the ice maker cycle. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

Near S Heatherwilde Blvd, Pflugerville, TX 78660
Matthew  Z.

Matthew Z.

MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived onsite for non functioning cavity light. Uninstalled and Disassembled unit to gain access to compartment. Upon inspection found failed cavity bulb. Replaced bulb, tested unit and unit is functioning properly. Job complete"

Near John Calhoun Dr, Manor, TX 78653
James C.

James C.

DRYER WHIRLPOOL WED4815EW1 "Arrived on site and installed new shafts, rollers and sound pads. Tested operation and found unit working properly. Job complete"

Near Williams Dr, Georgetown, TX 78633
Jonathan  S.

Jonathan S.

RANGE WHIRLPOOL WFC150M0EB2 Arrived on site for range cooktop burners not operating properly. Customer stated that rear left burner once turning on it will stay on at high. Rear right burner doesn’t work at all. Front left burner has low heating and found right works okay. Inspected unit and work area.

Near Proclamation Ave, Liberty Hill, TX 78642
Justin M.

Justin M.

WASHER MAYTAG MVWX655DW1 "Arrived on site to install previously diagnosed parts. Cycled power off to unit, gained access to control, and replaced with new part. Calibrated unit and ran test cycle after. Found small leak at cold water valve. Adjusted valve and stopped drip from valve. No other leak observed at time of service. Unit now working as designed. Call complete."

Near Willow Bend Dr, Austin, TX 78758
Andrew  H.

Andrew H.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for not filling. Found unit filling as designed. Wash motor was not engaging when put into diagnostics or when selecting different cycles. Checked voltage at control and verified proper voltage being sent to wash motor.

Near Copper Valley, New Braunfels, TX 78132
Chase S.

Chase S.

OVEN KITCHENAID KODE507EBL04

Near Hazeltine Dr, Georgetown, TX 78628
Andrew  H.

Andrew H.

OVEN KITCHENAID KODE507EWH04 "Arrived on site to test unit for remove or set probe message prompting on screen without probe inserted. Replaced upper probe jack and control, tested unit to 350, unit tests good. Job complete."

Near Country Estates Dr, San Marcos, TX 78666
Noah D.

Noah D.

WASHER MAYTAG MVWB765FW3 "Arrived on site to inspect washer for making loud noises during agitation, upon inspection found the noise appeared as the gear case agitated.....all noises present are normal. Called Techline and documented. Sr # 7729715471 Complete"

Near Geneseo Oaks, New Braunfels, TX 78132
Lou S.

Lou S.

OVEN WHIRLPOOL WOD51EC0AS01 "Arrived on site to inspect wall oven display not responding. Upon further inspection, the customer advised that the unit won’t respond and they recently had a power outage. I placed the unit in diagnostics and checked for error codes and found F1E0-internal error. I attempted to clear the code and the unit would not respond. Following the tech sheet, I cycled power for approximately 1 minute and placed the unit back in diagnostics and cleared the error code and tested on Bake at 350 degrees. Unit operated as designed

Near Namboca Way, Georgetown, TX 78628
James C.

James C.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and tested operation. Found unit was cycling ice maker with door open and unit turned off at ui. Found ice on inside of facia heater that has built up and facia heater not functioning. Also found unit constantly running deli damper but damper is not registering open and closed properly. Unit will need new deli damper, ui and main control to repair. Office to schedule return services due to part availability ; ordrng 1 WPW10248595 (DAMPER) and 1 WPW10675033 (cntrl-elec)"

Near Trail of the Flowers, Georgetown, TX 78633
Richard P.

Richard P.

WASHER WHIRLPOOL MVWC565FW2 Arrived onsite for the washer not working properly. During testing found that the actuator was not shifting properly. Causing the issue. Replaced shift actuator and washer tested good and no leaks detected complete.

Near W San Antonio St, San Marcos, TX 78666
Matthew  Z.

Matthew Z.

WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for washer making squeaking sound. Upon inspection found sound coming from cam during cycle. Removed cam and inspected. Found signs of ware on assembly, so replaced cam. Tested unit and unit is functioning properly. No leaks present at this time. Job complete"

Near TX-304, Bastrop, TX 78602
Leonardo C.

Leonardo C.

DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site to test unit for upper rack falling. Test unit and found left track and right track broken. Also found adjusters broken. Ordering right track office to reschedule ; ordrng 1 W11259786 (RIGHT TRACK )

Near Enterprise, Kyle, TX 78640
Jimmy J.

Jimmy J.

REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site for UNIT STILL NOT COLD ENOUGH TO KEEP THE ICE FROM MELTING. Placed in diagnostics and ran test 36 and got not cooling error. Found the freezer compartment section tower frozen over. Used steamer to defrost evaporator and tower in freezer section. Placed in diagnostics and no more errors came up in test 36. All thermistors passed. Fridge cooling as designed. Call complete.

Near Hendelson Ln, Hutto, TX 78634
Jimmy J.

Jimmy J.

MICROWAVE GE DVM7195SF1SS Arrived on site for LIGHT/FAN WILL TURN ON RANDOMLY BY ITSELF- SOMETIMES WHEN PUTTING FOOD IN WILL TURN ON BUT>>Found door was at the wrong angle. Adjusted the hinges to line up the door correctly. Tested microwave numerous times to ensure the microwave was operating as designed. All tested good.

Near Rosenborough Ln N, Round Rock, TX 78665
Tommy O.

Tommy O.

RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for previously diagnosed parts. Removed and replaced gasket. Tested door operating. Unit is operating as designed. Job Completed.

Near Paper Daisy Path, Leander, TX 78641
Jonathan M.

Jonathan M.

MICROWAVE GE PEB9159DJ2WW Arrived onsite for a microwave that won’t start cycles and has no power. Inspected unit and work area. Found unit not turning on. Tested polarity at the plug and found proper polarity. Went to remove microwave outer cover and found a screw stripped on the back left hand side of the unit. Tested resistance through all the door switches and fuse and all came back good. Tested voltage at the control and found no voltage. Traced voltage from the power cord through all elements. Found cavity Thermal cut out burnt and bad. Unit will need TCO for repair. Ordering part and office will need to contact customer about return date. ; ordrng 1 WB24X27107 (thermostat)

Near Seven Oaks Ln, China Spring, TX 76633
Al R.

Al R.

WASHER MAYTAG MVWB835DW2 "Arrived to inspect washer with NO POWER.Confirmed the complaint and attempted service test mode and the unit never powered on.Customer had a blanket stuck inside the unit that was her final wash before the unit went dead.The unit had the proper voltage from the outlet, but still never powered up after several attempts.Ordering authorization, the console, control and will return with the latch.Office to reschedule the customer for return visit due to parts availability.Needs more work ; ordrng 1 AUTHORIZATION (FOR PARTS NEEDED) and 1 W11112656 (console) and 1 W11112658 (cntrl-elec)"

Near Lacy Ridge Dr, Belton, TX 76513
Brandon C.

Brandon C.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site to replace control, after replacing, unit tested good."

Near Avion Dr, Dripping Springs, TX 78620
Jonathan  S.

Jonathan S.

VENTHOOD MAYTAG UXT5236BDS Arrived on site for venthood filter latch broken. Inspected unit and work area. Found latch broken from housing. Removed latch and installed new. Tested all operations. All tested good. Spoke with customer user care guide.

Near Camay St, Leander, TX 78641
Jonathan M.

Jonathan M.

OVEN WHIRLPOOL WFE320M0JS0

Near Homan Ave, Waco, TX 76707
David  Z.

David Z.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to follow up on squeaky freezer door. Applied grease to slides, since when slides ice over and are thawed it will remove the lubrication. Greased slides and replaced door switch that had shorted out from getting water in it. All is now working as designed. Call complete."

Near Tree Fern Ln, Austin, TX 78750
James C.

James C.

DISHWASHER GE PDW9980N00SS Arrived on site and tested operation. Unable to duplicate exact leak but customer stated the unit kept filling with water after breaker turned off an door opened indicating failing valve. I did find the insulation in door getting wet while cycle running. Removed door and found leak coming from smart dispenser motor. Unit will need new valve and dispenser motor assembly to repair.; ordrng 1 WD12X10384 (dispensing det asm)

Near Mill Pond Path, Georgetown, TX 78633
Jonathan  S.

Jonathan S.

RANGE WHIRLPOOL WFG505M0BS3 "Arrived in n site for range oven not heating. Performed diagnostics and tested oven operation. Found no response from igniter. Measured ohms on igniter and found opened. Removed failed igniter and installed new. Tested operation and found control not sending voltage to igniter. Removed failed control, and installed new. Tested operation. All tested good."

Near Texon Dr, Andice, TX 78628
Al R.

Al R.

REFRIGERATOR KENMORE 106.5113921 "Arrived to inspect water leaking from unit.Confirmed the complaint and found the freezer compartment was iced over, on both the evaporator cover and a massive ice buildup by the drain preventing the bottom drawer from being removed from the unit without damaging the unit.Unit was set on 45 degrees in the refrigerator compartment and 0 degrees set in the freezer compartment.Due to the ice buildup I will return with all previously ordered parts.Unit lighting in both compartments flickers and will need to be replaced for unit to function properly.; ordrng 1 WPW10515057 (light FREEZER ) and 1 WPW10515058 (light REFRIGERATOR )"

Near Nyla Dr, Killeen, TX 76549
Tyler  G.

Tyler G.

WASHER WHIRLPOOL MVW7232HW Arrived on site for washer trip the breaker every time the machine was used. Upon arrival customer stated that they have been having a lunch which is at the house in various parts of the home and a lot of it started around the same time and before the washer was installed. Con further diagnosis of the washer I realize that you could barely turn the washer on without the breaker tripping and cannot run any diagnostic tests. I was able to find a dedicated outlet away from the washer to plug-in and was able to run test and verify that they were no error codes are indications that of any issues but the main control was not always responsive to certain tests are then replace him a control and retested and reassembled the unit verified everything is functioning as designed I did inform the customer that they will need electrician to figure out what was causing the issue with the rest of the house in the washer. Call complete

Near FM2184, Rogers, TX 76569
Tyler  G.

Tyler G.

REFRIGERATOR WHIRLPOOL MFI2665XEM7 Arrived on site for refrigerator needing previously diagnosed icemaker. Upon arrival I didn’t see the note that the customer had pre-paid the repair in advance so I went ahead and went in and disassembled and install the new icemaker that was needed I then re-tested the icemaker repeatedly on more than five test to make sure that it would feel exactly the way it was needed and nothing more and nothing less unit work every single time it was tested and I saw no signs of the water inlet valve wheeping into the icemaker. Call complete

Near Trotwood Trail, Killeen, TX 76543
Justin M.

Justin M.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for a dishwasher with broken stoppers and dispenser. Found both parts were failing and needing to be replaced. Replaced both parts and tested unit. Unit is now working as designed. No leaks observed at time of service.

Near Cloud Mountain Crossing, Austin, TX 78726
Brandon C.

Brandon C.

REFRIGERATOR JENN-AIR JFC2290VEM8 "Arrived on site for customer complaint of ice maker not working, found failed ice maker, I replaced ice maker, unit tested good.

Near Mirela Ann Rd, Dripping Springs, TX 78620
Chase S.

Chase S.

REFRIGERATOR KITCHENAID KRFF707ESS01

Near Wintergreen Hill, Austin, TX 78750
Jonathan  S.

Jonathan S.

REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for refrigerator leaking water. Inspected unit and work area. Found evaporator drain line frozen. Removed ice buildup on drain pan. Gained access to drain line. Removed drain and check for objects stuck in line. None found. Poured water down drain and found draining. All tested good, no water leaks detected."

Near Rearing Mare Pass, Georgetown, TX 78626
Jonathan  S.

Jonathan S.

DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site dishwasher not drying dishes. Inspected unit and work. Found rinse aid empty, customer stated that they do not use rinse aid due to chemicals. Measured incoming water temperature at 120°. Performed diagnostics mode, found error code 5-2 door stuck closed. Monitored test cycle and measured amp draw to element at 7. amps. Tested for hot temperatures at end of test cycle. Called Whirlpool tech support and spoke with Robert. He stated unit is operating as designed. (Sr#772971256). Spoke with customer on purpose of rinse aid and user care guide. All tested good, no water leaks detected."

Near Tequilana Pass, Leander, TX 78641
Andrew  H.

Andrew H.

COOKTOP JENN-AIR JGCP436HM00 "Arrived on site to test unit for RR burner not igniting. Found spark igniter not plugged into spark module. Plugged spark igniter in, tested unit, unit is now igniting like designed. No leaks detected at time of service. Job complete."

Near Chestnut Falls, Canyon Lake, TX 78133
Andrew  H.

Andrew H.

OVEN WHIRLPOOL WOS51EC0HS02 Arrived on site to test unit for not mounted right and heating issues. Found screws were behind mounting points instead of through. Customer noticed trim pieces were missing. Secured screws and customer wants trim pieces for both left and right side. Unit is heating as designed. Needing both left and right trim pieces to fix issue. Office to reschedule.; ordrng 1 W10536160 (cover) and 1 W10536160 (cover)

Near Chinkapin Trail, New Braunfels, TX 78132
Andrew  H.

Andrew H.

REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived on site to test unit for no ice production. Found no signs of door harness damage. Ice maker was not responding in diagnostics. Replaced ice maker, tested unit, ice maker ran full harvest on test 29. Proceeded to test 31 and ice maker filled like designed. No leaks detected at time of service. Job complete."

Near Orchard Way, New Braunfels, TX 78132
Al R.

Al R.

WASHER ROPER RTW4516FW2 Arrived to inspect washer humming via the drain pump.Plugged the unit back in and confirmed the unit was draining and not allowing the customer to make any selections.I calibrated the unit and ran a consumer cycle and unit tested as designed to customers satisfaction.No parts needed.Job completed

Near Independence Ct, Temple, TX 76502
Al R.

Al R.

MICROWAVE FRIGIDAIRE FFMV1645TS Arrived to inspect no power.Confirmed the complaint and found the monitor switch was defective causing the main fuse to pop.Replaced the switch and used customers newly purchased fuse to complete the repair.Tested the unit with 2 minute water test and unit passed and heated.Job completed

Near Margaret Lee St, Copperas Cove, TX 76522
Al R.

Al R.

RANGE KITCHENAID KSEG700ESS3 Arrived to install previously ordered part.Removed and replaced the convection fan.Reassembled and unit tested as designed to customers satisfaction.Job completed

Near Valley Dr, Copperas Cove, TX 76522
Jonathan M.

Jonathan M.

REFRIGERATOR JENN-AIR JBZFL24IGX00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced icemaker and tested unit. Unit is now working as designed. Call complete.

Near Mourning Dove Ln, Lorena, TX 76655
Noah D.

Noah D.

OVEN WHIRLPOOL WOD93EC0AS05 "Arrived on site to inspect oven for not heating correctly, upon inspection found the lower oven off by about 20 degrees, calibrated lower oven and replaced upper gasket per customer. All functions worked. Complete"

Near Copper Valley, New Braunfels, TX 78132
Kevin B.

Kevin B.

COOKTOP GE JGP940SEK2SS "Arrived on site and replaced switch harness, after replacement took one video of how burners ignite.

Near Gilia Dr, Austin, TX 78733
Andrew  H.

Andrew H.

DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to test unit for not draining. Found knock out in disposal not removed. Removed knock out, tested unit, unit still not draining. Replaced drain pump and unit is now draining as designed. No leaks detected at time of service. Job complete."

Near Belden Trail, New Braunfels, TX 78132
Brandon C.

Brandon C.

OVEN GE JTP27B0D1BB "Arrived on site to replace failed bake element, after replacing, unit tested good.

Near Eagle, Lakeway, TX 78734
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=5 degrees & RC=39 degrees. I tested the ice maker in diagnostics tests 56, 58, 57, & 45. The unit passed each of the tests except the fill. Tested the valve and found the valve bad. Also found the ice maker housing had an air leak at the back of the housing creating ice build up. I removed and replaced the valve. I placed a permagum at the back of the ice maker housing to seal off the air ducts. Tested the ice maker and fill and the unit is operating as designed. No water leaks observed during service, job completed."

Near Woodland Hills Dr, Georgetown, TX 78633
Leonardo C.

Leonardo C.

RANGE KITCHENAID KSGG700ESS1 Arrived on site to replaced console and bezel. Replaced parts test unit and unit test good job complete

Near Bearkat Canyon Dr, Dripping Springs, TX 78620
Jimmy J.

Jimmy J.

REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived on site for Not Dispensing Ice - Side by Side Refrigerator. Found dispenser door flap not completely closing. Found water splashing out of fill tube that goes into the ice mold when a harvest started. Removed ice build up in fill tube and turned down the valve at the wall to lower water pressure going into fridge. Removed ice door and replaced with new ice door. Water is no longer splashing over tube and goes directly into ice mold. Ice door flap closes completely now that ice door has been replaced. No leaks detected.

Near Freeman Park Pl, Round Rock, TX 78665
Justin M.

Justin M.

DRYER AMANA NED4655EW1 Arrived on site for dryer getting hot but not drying clothes. I tested airflow to unit and found it perfect. I tested heat and found correct temps. Unit is working as designed. I advised customer on reaching out to someone for ventilation in home. Call complete.

Near N Interstate Hwy 35, Round Rock, TX 78664
Justin M.

Justin M.

DRYER AMANA NED4655EW1 Arrived on site for dryer that would get hot but not heat. Gained access to terminal block but terminal block was broken and could not test unit to check heat and airflow. Have to order and replace terminal block. Office to reschedule.; ordrng 1 279393 (TERMINAL BLOCK SCREW KIT) and 1 WP3397659 (TERMINAL BLOCK)

Near N Interstate Hwy 35, Round Rock, TX 78664
Justin M.

Justin M.

DRYER AMANA NED4655EW1 Arrived on site for dryer with dent that would not allow unit to tumble. Upon further inspection I found large dent in rear panel and vent chute. I tested unit with parts off and unit is working as designed other than that. Office will have to reschedule when parts are available. ; ordrng 1 280043 (REAR PANEL) and 1 NEEDSAUTHO (BOTH PARTS PLEASE) and 1 W11117429 (VENT CHUTE)

Near N Interstate Hwy 35, Round Rock, TX 78664
Tyler  G.

Tyler G.

WASHER MAYTAG MHW5630HC0 Arrived on site for washer not advancing to cycles according to the customer. Upon arrival I enter diagnostics and found an F0 E2 error code indicating that the unit was over siding. I also found an F91 air code indicating that the unit had a long drain time after running a diagnostic manual and auto test and I found that the issue with the washer was the drain was not functioning getting water off that’s not causing cycle to run longer than it should or not at all due to the fact of the water could not exit the machine customer says they have tried clearing out the pump multiple times and they don’t find any debris in there but can’t figure out why it would drain and pump further inspection I found that the pump is just internally starting to break. ; ordrng 1 W11458345 (DRAIN PUMP)

Near FM2268, Salado, TX 76571
Jacob S.

Jacob S.

DISHWASHER KITCHENAID KUDS02FSPA2 Arrived onsite for unit not draining. Tested unit. Unit did drain. Customer said the garbage disposal would back up in the sink. Let customer know to use garbage disposal to make sure no food particles are stuck and could cause the water to travel back into the dishwasher. No leaks at this time. Job complete

Near Towana Trail, Austin, TX 78736
David  Z.

David Z.

DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to diagnose dishwasher that was not cleaning dishes well. Ran unit and wash motor sounded like it had rocks in it. Provided estimate for new sump assembly Replaced sump and motor and retested. Unit is now working as designed with no water leaks.

Near Dawn River Cove, Austin, TX 78732
Leonardo C.

Leonardo C.

UNKNOWN UNKNOWN 123456789 Replaced glass

Near S IH 35 Frontage Rd, Austin, TX 78744
Jacob S.

Jacob S.

REFRIGERATOR WHIRLPOOL WRT318FMDW00 Arrived onsite for unit having some frost buildup in side the unit. Looked at unit. Found some frost. Unit is working. Checked drain hose for the freezer. No clogged found. Customer had me disconnect water line as she does not use the ice maker. Took off hose. No leaks at this time. Had customer unthaw the unit for 24 to 48 hrs. No issues at this time. Job complete.

Near Lombard Ln, Austin, TX 78744
Scott  M.

Scott M.

VENTHOOD UNKNOWN UXT5230BDS1 Arrived on site for filter being stuck and hard to pull down . Found filter latch hard to slide and mounting screw missing . Ordering screw and latch . Call to set return ; ordrng 1 W10416841 (LATCH ) and 1 W11176975

Near Reprise Bend, Round Rock, TX 78681
James C.

James C.

WASHER WHIRLPOOL WTW7120HW0 Arrived on site and tested operation. Found evidence of softener cup over filling causing water puddle on floor at end of cycle. Tested in diagnostics and found cup is not draining properly and the valve is pulsing water into cup as well. Unit will need new valve and softener cup to correct leak. Office to schedule return services due to part availability ; ordrng 1 W11175629 (DISPENSER ) and 1 W11220230 (valve)

Near Purvis St, Temple, TX 76502
David  Z.

David Z.

MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to diagnose microwave that was tripping breaker. On arrival breaker was flipped off. I opened the door and turned the breaker back on. Unit powered on. Closed and opened door 30+ times and could not get breaker to trip. Tested MW with a cup of water and verified everything is heating properly. Unable to reproduce any kind of failure.

Near Caldwell Dr, Austin, TX 78750
Matthew  Z.

Matthew Z.

WASHER WHIRLPOOL WET4027HW0 "Arrived onsite to replace previously diagnosed parts. Replaced capacitor, tested unit and unit is functioning properly. No leaks present at this time. Job complete"

Near Middle Fiskville Rd, Austin, TX 78751
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site to diagnose a refrigerator that is leaking from the icemaker. Found icemaker overfilling do the high pressure and possible faulty water valve. Pressure regulator, waterline, and water valve will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 WPW10341329 (water valve assy)"

Near Navajo Trail, Georgetown, TX 78633
David  Z.

David Z.

REFRIGERATOR KITCHENAID KRFC300EBS00 "Arrived on site for refrigerator with loose door handles. Advised customer that I can remove the screws and use loctite on them to secure the, and keep it from backing out.. Tightened and reinstalled handles.

Near Palo Alto Way, Austin, TX 78732
Brandon C.

Brandon C.

REFRIGERATOR JENN-AIR JS48NXFXDE01 "Arrived on site for customer complaint of lights not working, found failed module on freezer side bottom left, I replaced module, unit tested good."

Near Morning Cloud Cove, Lakeway, TX 78734
Andrew  H.

Andrew H.

COOKTOP KITCHENAID KGCU467VSS01 Arrived on site to test unit for sparking even after flame is already lit. Per service pointer W10540279-A updated burner heads will need to be installed. Customer would also like for flames to be adjusted on return visit. Office to reschedule.; ordrng 2 W11106799 (burnr-head)s and 1 WPW10116108 (module-spk) and 1 WPW10364555 (holder-orf)

Near Pinotage, New Braunfels, TX 78132
Kayman B.

Kayman B.

REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived onsite to install previously diagnosed parts. I installed the RC door the toe kick and name plate. I had to heat for the gasket on the door a little bit to get it to seal correctly. I advised not to open the RC for few hours to ensure the door stays sealed. Job complete.

Near Sycamore St, Georgetown, TX 78633
Jonathan  S.

Jonathan S.

RANGE WHIRLPOOL GW399LXUS06 Arrived on site for range oven light not working and not able to remove cover. Inspected unit and work area. Removed lamp cover and found failed lamp. Customer stated he would replace lamp. Informed customer to power off at breaker before replacing.

Near Cathedral Mountain Pass, Georgetown, TX 78633
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to test unit for dispenser not closing or opening. Replaced dispenser test unit and unit test good job complete.

Near Baldwin St, Hutto, TX 78634
Matthew  Z.

Matthew Z.

DISHWASHER KITCHENAID KDTE234GPS1 Arrived onsite for dishwasher leaking. Upon inspection found unit leaking from crack in tub. Tub will need replacement. Ordering tub WPW10681506 and pump and motor . Left unit unplugged. Office to reschedule.; ordrng 1 W11085683 (pump&motor) and 1 WPW10681506 (tub-dishwr)

Near Star Jasmine Dr, Austin, TX 78723
Clif L.

Clif L.

WASHER WHIRLPOOL WFW92HEFC0 Arrived on site to diagnose a washing machine that is giving water level errors. Tested unit and found water level sensor not registering properly and multiple fill and drain errors saved in control. Replaced water level sensor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service

Near Longhorn Oak, Liberty Hill, TX 78642
Jonathan  S.

Jonathan S.

REFRIGERATOR KENMORE 596.732132 "Arrived on site for refrigerator not cooling. Inspected unit and work area. Gained access to compressor and measured amp draw. Found compressor drawing higher amp than normal and kicking off. Measured electrical windings on compressor and found found with range. Measured UF on capacitor and found good. Found failed starting device. ; ordrng 1 WP12555902 (OVERLOAD)"

Near Naranjo Dr, Georgetown, TX 78628
Noah D.

Noah D.

WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer for not operating correctly, upon inspection found the front console malfunctioning, ordering front console. Office to reschedule ; ordrng 1 W11294803 (CONSOLE )"

Near Catherine St, New Braunfels, TX 78132
Matthew  Z.

Matthew Z.

REFRIGERATOR GE GSL25JFXBLB "Arrived onsite for refrigerator section not cooling. Upon inspection found no air circulation. Removed evaporator cover and found evaporator frozen over. Tested defrost heating and was OL. Will need defrost heater replaced. Also ordering temperature sensor and defrost thermostat just in case. Notified customer that prior to service, will need to be defrosted 48 hrs in advance. Gave instructions. Office to reschedule ; ordrng 1 WR50X10065 (thermostat defrost) and 1 WR51X10055 (heater,defrost) and 1 WR55X10025 (sensor,temp ff)"

Near Carsonhill Dr, Austin, TX 78723
James C.

James C.

WASHER MAYTAG MVWB835DW5 Arrived on site and found f6e2 error and console not responding beyond one entry to diagnostics. Unit will need new console and control to repair. Office to schedule return services due to part availability. ; ordrng 1 W11115285 (panel-cntl) and 1 W11400681 (CONTROL)

Near Coal Dr, Jarrell, TX 76537
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site to inspect refrigerator hinge damage. Upon further inspection, I checked all hinges and all were good. I contacted the builder and they advised that the toeplate/grill is broken on the right side. I found where a small piece had broken off. I am ordering the toeplate/grill and CNOTE-LSO PER BUILDER REQUEST and scheduled return service. No water leaks observed during service. Home is a vacant new build.; ordrng 1 CNOTE (LSO PER BUILDER REQUEST ) and 1 W11282544 (grille)"

Near Arendale Dr, Leander, TX 78641
Tyler  G.

Tyler G.

REFRIGERATOR WHIRLPOOL GD5NVAXSA00 I’ve gone site for refrigerator not cooling on the freezer section according to the customer upon arrival. Upon further inspection of the freezer I found that the temperatures are around the 40s and after exposing the evaporator coil I was able to determine that 90% of the coil was bone dry with absolutely no cold transference whatsoever and I found that the frost pattern was bouncing back-and-forth between the capillary tube of the entry of the evaporator and partway down the evaporator as if the compressor was not pumping the Freon all the way through. Found the amperage to the compressor was between .8 and 1.0 A and as for heat transfer and surround the high side line there was absolutely none in the dryer on the back felt cold. I cannot find any debris or clogs or any signs of oil leaking around any other connections after speaking with in-house sealed system text I was able to verify that the compressor has failed to continue pumping refrigerant

Near Eagle Landing Dr, Belton, TX 76513
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site , replaced both handles . All checked good . No watermelon detected at time of service. Job complete"

Near Vela Ct, Andice, TX 78628
Clif L.

Clif L.

DISHWASHER KITCHENAID KDPM354GPS0 Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested all parts and components and found no mechanical or electrical failures in unit. Advised homeowner cleaning cycle may not fully clean unit first time done and may need to be ran multiple times to correct issue. No further repairs needed at this time and no leaks found at time of service.

Near Granite Peak Cove, Georgetown, TX 78633
Jonathan M.

Jonathan M.

DISHWASHER GE GSD3630ZZ3WW "Arrived on site for a dishwasher with standing water. Inspected unit and work area. Customer advised that the unit does not seem to drain and that after the last dishwashing cycle, they’ve had water sitting at the bottom cents and have not run it. Spun timer around on the unit till it got into a drain and found the unit draining into the garbage disposal. Water appeared to be backing up the left hand side sink and thus causing an issue with backfill. Check underneath the sink and found the drain hose going straight downhill from the garbage disposal back into the dishwasher causing the unit to fill one the sink was backed up. I advise the customer to fix the drain hose in order to prevent that from happening in the future. Tested unit and filled the unit. Unit began to wash, drain, and heat as designed. Customer will need to take care of drain hose issue and unit is working as designed. Call complete."

Near Fossil Ridge, Waco, TX 76712
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for dispenser door sticking . Found door would periodically stick closed when dispensing . Replaced separator , all checked normal . Didn’t find any fault with ice bin . No water leaks detected at time of service. Job complete."

Near Antioch Ave, Pflugerville, TX 78660
Jonathan  S.

Jonathan S.

REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Arrived on site for refrigerator leaking water and freezer not freezing. Inspected unit and work area. Found water leaking from ice thawing. Found warm temperatures in freeezer. Found freezer light has failed. Gained access to freezer evaporator and found restriction in sealed system. Performed diagnostics mode and ran test 4. Will need to replace compressor, evaporator and filter drier to repair. . ; ordrng 1 W10276644 (COMPRESSOR ) and 1 W11116006 (RC EVAPORATOR ) and 1 W11130208 (FC LED) and 1 WP978025 (ACCESS VALVE) and 1 WPW10143759 (FILTER DRIER)"

Near Running Water St, Georgetown, TX 78633
Kevin B.

Kevin B.

DRYER WHIRLPOOL MEDB850YW1 "Arrived on site and inspected dryer and found several cycles are unavailable on the user interface/control panel. Spoke with tech line and they recommended replacing control board and control panel.

Near Bounty Trail, Austin, TX 78749
Jacob S.

Jacob S.

REFRIGERATOR KITCHENAID KSSC42QMS02 "Arrived onsite for unit not cooling in refrigerator. Upon further inspection, found that the air baffle needed to be replaced and air return was frozen up. Replaced air baffle and let customer know to allow freezer to unthaw between 24 to 48 hrs to get the air return in the unit un clogged. No issues at this time. Job complete"

Near Scott Crescent, Austin, TX 78703
Kevin B.

Kevin B.

DRYER WHIRLPOOL WED4815EW1 "Arrived on site and found a vinyl glove was sucked into lint trap, removed rear panel and inspected fan blades and did not see any damage. Vent path through dryer is clear and vent hose is clear. Love may still be in ducting that exit the house. Recommend it to homeowner that this be cleared/cleaned.

Near Dark Forrest, Kyle, TX 78640
Kayman B.

Kayman B.

DISHWASHER KENMORE 665.13259K112 Arrived onsite for dishwasher that won’t start intermittently and stop mid cycle. Upon inspection I found the unit would not advance through diagnostics cycles. I would washer for a few secs then drain. I confirmed 120Vac at the control but I found the fan vent tube had been removed allowing steam to travel to the controls. The vent fan and tube assembly needs to be replaced as well as the main control.

Near Sequoia Trail E, Georgetown, TX 78628
Jonathan  S.

Jonathan S.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for refrigerator not producing. Measured temperature in ice container and found temperature to below normal. Checked temperature settings, found FC set at 3° and RC at 39°. Inspected ice maker mold and found dry. Performed diagnostics mode and activated heater then ran fill test and found filling. Checked ice maker error codes and found E3, heater timed out. Ran test 58 and found temperature cooler than harvest temperature. Ran ice maker harvest and it completed cycle. Called tech support and spoke with Bryan. Measured ice maker heater ohms at 118 and voltage at 113 volts. Measured temperature in FC and found at -15. Measured FC thermistor at 200 ohms. Found failed thermistor. Will need to replace FC harness assembly. . ; ordrng 1 W11032800 (EVAPORATOR FAN ASSEMBLY )"

Near Kite Ridge St, Georgetown, TX 78633
Noah D.

Noah D.

WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer for screeching noises, upon inspection found no issues during low spin, high spin, drain and spin, agitation was normal, tried with and without towels. Customer will need to record sound of problem persists. instructed customer on proper loading. Complete"

Near Walnut Creek, New Braunfels, TX 78130
Tyler  G.

Tyler G.

WASHER WHIRLPOOL WTW5000DW1 Arrived on site for washer needing a previously diagnosed gear case and wash plate. Upon installing and repairing all recommended parts from previous diagnoses I ran the unit and the unit filled and agitated and drained as designed but during the high speed spin right before the unit would reach its max spin it would start making a screeching noise internally into the gear case indicating that the gear case was defective upon installation office will need to reschedule once availability of new gear case is known; ordrng 1 W10721967 (drive pulley) and 1 W11454734 (GEARCASE)

Near S 13th St, Temple, TX 76504
Lou S.

Lou S.

DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived on site to inspect dishwasher not draining. Upon further inspection, the customer advised that they used the unit and the water would not drain. I found the unit in a new build home and I pressed the cancel button to turn the drain pump on and the water failed to drain. I found that the knockout plug in the disposal was still intact. I remove the plug and retested and the unit is operating as designed. No water leaks observed during service, job completed."

Near Arendale Dr, Leander, TX 78641
Tyler  G.

Tyler G.

RANGE GE JS760SL2SS Arrived on site for rains I had a broken glass top. Upon arrival I was immediately able to determine that the damage was not related to the customer but rather a thermal issue with the glass itself upon further inspection I

Near Mike Dr, Copperas Cove, TX 76522
Tyler  G.

Tyler G.

REFRIGERATOR FRIGIDAIRE FGHB2866PE6A Arrived on site for refrigerator not cooling properly. Upon arrival customer stated that unit had been previously worked on two months prior and was given the same symptoms as before and stated that the prior company had installed it defrost heater but that it appeared not to work correctly. Upon further inspection I found the main control as well as defrost thermostat is not communicating with one another and we will need to get authorization in order to make the repair office to reschedule once availability of parts is known and authorization is required; ordrng 1 5304521781 (DEFROST TSTAT) and 1 5304522757 (MAIN CONTRL) and 1 CNOTE (LIBERTY AUTHORIZATION REQUIRED)

Near Donegal Bay Ct, Killeen, TX 76549
Lou S.

Lou S.

WASHER MAYTAG MVWB855DC3 "Arrived on site to install previously diagnosed and ordered part. Due to the console failure, I removed and replaced the console and calibrated. Placed unit in diagnostics showing no error codes and tested. Found the valve not shutting off completely after fill. I removed and replaced the valve housing and calibrated and retested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Rancho Cielo Ct, Lago Vista, TX 78645
Lou S.

Lou S.

RANGE KITCHENAID KDRS483VBU01 "Arrived on site to inspect range error codes. Upon further inspection, the customer advised that the unit is showing error code F2E1 and randomly will show and they smell burnt plastic. I tested both ovens on bake at 350 degrees and both operated as designed. I tested all burners and they operated as designed. I never smelled burning plastic. I cycled the power to the unit and removed the error code and retested for one minute as the tech sheet recommends. The error code never came back. I pulled the unit from the wall and removed the back panel and found the terminal block had shorted between the black and white wires due to poor installation. None k father power cord wires were secured and had movement which is why the black and white wires shorted as they crossed each other. I provided a photo for the customer. I reassembled the unit and placed it back in its space and attempted to contact the builder to provide a quote. Left a message the builder to r

Near Covington Cove, Georgetown, TX 78628
Leonardo C.

Leonardo C.

RANGE WHIRLPOOL WFC150M0EW3 Arrived on site to replace board. Replaced board test unit and unit heating correctly job complete.

Near Inaugural St, Manor, TX 78653
Brandon C.

Brandon C.

RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site for customer complaint of unit not heating in oven, found unit had power supply issue, instructed customer to contact electrician."

Near Sabio Dr, Austin, TX 78749
Leonardo C.

Leonardo C.

MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site to test unit for light not turning off. Test unit and found bad relay on control board. Ordering bee board office to reschedule; ordrng 1 W10892389 (CONTROL BOARD)

Near Janes Ranch Rd, Austin, TX 78744
Wesley P.

Wesley P.

WASHER AMANA NFW5800HW0 "Arrived onsite for dispenser leak and replaced the dispenser drawer and removed shims that were causing unit to tip forward, leveled unit properly. All checks good. No leaks in test."

Near Tillery Square, Austin, TX 78702
Kayman B.

Kayman B.

DISHWASHER GE GDF570SSJ0SS Arrived onsite to install previously diagnosed parts. I installed the main control and found it DOA. I was not able to activate the components through diagnostics. I am ordering another Control (WD21X24901). Office to R/S due to part availability. ; ordrng 1 WD21X24901 (CONTROL )

Near Cherry Glade Trail, Georgetown, TX 78628
Lou S.

Lou S.

WASHER KENMORE 110.2713241 "Arrived on site to inspect washer leaking water. Upon further inspection, I raised the top panel and found water at the back left corner where the valve is located. I removed the console and tested the unit and when the unit called for water, the valve began to spray water out from underneath the valve. Water was turned off to the unit and unit unplugged for safety. Job completed."

Near Baralo St, Leander, TX 78641
Noah D.

Noah D.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for problems freezing veggies in fridge, upon inspection found the upper and lower quadrants both under temp. Customer had set temps to 46. Ordering UI due to programming issues, damper worked correctly during normal operation, but will return with one. Office to reschedule ; ordrng 1 W10196393 (DAMPER) and 1 W11114471 (UI)"

Near Encino Dr, New Braunfels, TX 78130
Andrew  H.

Andrew H.

DISHWASHER GE GDT655SSJ0SS "Arrived on site to replace control from previous diagnosis. Replaced control with no change. Spoke with GE tech line and they recommend replacing main control, door harness and UI control all at the same time. Left unit unplugged. Office to reschedule.———-File#05098043; ordrng 1 WD21X21664 (dishwasher door harn) and 1 WD21X22949 (machine control) and 1 WD21X22956 (ui control board)"

Near Merlot, New Braunfels, TX 78132
Justin M.

Justin M.

DISHWASHER GE GLDA690F00BB Arrived on site for dishwasher leaking from the front. Took outer door panel off of dishwasher and ran cycle. Observed leak coming from bottom of dishwasher due to poor lower door seal. Will need to order WD08X10062. Call complete.

Near Farm to Market Rd 1325, Austin, TX 78728
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for light issues. Diagnosed a defective freezer led module,replaced defective led module all leds working as designed. ; used 1 W10854032 (Led module) from stock"

Near Sawyer Fay Ln, Austin, TX 78748
David S.

David S.

MICROWAVE WHIRLPOOL KMHS120ESS3 Arrived on site for microwave not working. I inspected the unit and work area. I tested the microwave and found it working as designed. Job complete.

Near Kolbo Dr, Round Rock, TX 78665
Noah D.

Noah D.

WINE COOLER WHIRLPOOL KUWR204ESB00 "Arrived on site to inspect wine cooler for not cooling, upon inspection found the compressor overheating and visibly leaking refrigerant, ordering a sealed system. Office to rescheduled; ordrng 1 4344775 (COMPRESSOR ) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 TJ90SF840 (ACESS) and 1 W10163273 (DRIER)"

Near Shady Hollow, New Braunfels, TX 78132
Tommy O.

Tommy O.

WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite for washer not draining only in cold wash and colors cycle. Upon arrival found unit had no error codes. Unit Control worked, valve worked, drain pump and spinning worked. Found unit UI worked unless cold wash and colors were used simultaneously causing unit to not keep track correctly. Replaced UI and tested. Unit is now operating as designed. Job Completed."

Near Long Lasso Pass, Leander, TX 78641
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for door issues. Found mullion divider not entering catch housing,removed mullion,reinstalled mullion raised mullion tested door operation unit working as designed."

Near Oak Heights Dr, Austin, TX 78741
Jimmy J.

Jimmy J.

REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site for freezer light bulb is blown. Removed led module from freezer and installed new led module. Light came back on. Fridge is working s designed. Job completed.

Near Mimosa Trail, Round Rock, TX 78664
Andrew  H.

Andrew H.

WASHER WHIRLPOOL RTW4516FW0 "Arrived on site to test unit for not draining. Found drain motor was very weak. Verified motor was receiving proper voltage. Replaced drain motor, tested unit, unit works good. Ran diagnostics and all functions operating as designed. No current error codes present. No leaks detected at time of service. Job complete."

Near Quail Run, San Marcos, TX 78666
Brandon C.

Brandon C.

WASHER WHIRLPOOL NTW4516FW3 "Arrived on site for customer complaint of unit not putting in cold water, found failed valve, I replaced valve, unit tested good."

Near Mystic Dr, Manchaca, TX 78652