We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near New Braunfels, TX 78130
Andrey
Job Details: 10/19/2023
"Arrived on site to test unit for no ice production, tested unit found it making ice but extremely slow unit is cooling properly replaced ice maker and advised customer to monitor, at this time job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Andice, TX 78628
Miguel
Job Details: 10/19/2023
Arrived on site for compressor not starting. Recovered refrigerant. Replaced compressor and filter dryer. Used nitrogen to check for leaks. Vacuumed and recharged. Verified operation. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Leander, TX 78641
Miguel
Job Details: 10/19/2023
"Arrived on site for f3e3 error. Customer turned unit off cause fan was always on and errors kept showing, also found f1e1. Replaced main control board. Reassembled and verified operation. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near New Braunfels, TX 78130
Andrey
Job Details: 10/19/2023
"Arrived on site to replace previously diagnosed dual valve, replaced and tested, unit is now running as designed, job completed"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HBS00
Near Georgetown, TX 78633
Gerry C
Job Details: 10/19/2023
"Arrived to inspect ice production issues. The water valve would only allow a few drips to enter the unit and I removed and replace the valve. I then found the unit would cycle the power intermittently at the end of the external drain pump cycle. I removed and replaced the pump and found the circulation pump/sensor incorrectly reading water levels. During replacement of the circulation pump, I discovered the mounting screw for the reservoir would not secure the reservoir and that the insert was improperly installed. I advised the MFG tech assist of my findings and was informed that it was a non-serviceable part. The unit has been sent to engineering for further review and the customer will be contacted directly if the unit will be replaced. SR# 7737598520. I left the unit disconnected from power and water."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78747
Leonardo
Job Details: 10/19/2023
"Arrived on site to inspect unit for lights flashing and not draining. Upon closer inspection found no error codes light flashing was the start buttoning, meaning the door was disengaged or latch itself is going bad. Could not find any issue with the unit at this time. Job complete."
We serviced a
KITCHENAID COOKTOP
Model KCES550HBL00
Near Austin, TX 78744
Leonardo
Job Details: 10/19/2023
Arrived on site to inspect cooktop for not powering on for all burners. Customer answered door bell stating they wouldnt be available today. Office to reschedule. ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78754
Leonardo
Job Details: 10/19/2023
Arrived on site to replace heating element for bad bushings per safety. Replaced heating element tested unit unit is running as intended. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Elgin, TX 78621
Joe Z
Job Details: 10/19/2023
Arrived on site to install previously ordered part. Installed square on FC door. Door switch now activates correctly. Job complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Elgin, TX 78621
Joe Z
Job Details: 10/19/2023
Arrived on site to install previously ordered parts. Replaced timer W11685947 and knob W11675852
We serviced a
MAYTAG DRYER
Model MGD7230HW3
Near Georgetown, TX 78628
Lou
Job Details: 10/19/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the burner not coming on. Using my vent test kit, I tested the airflow to,the unit and found it passed the first two tests, but I still recommended the customer have the vents checked for safety. I disassembled the unit and found the sensor damaged and the ignitor had shorted out. I removed and replaced both parts and tested and unit is operating as designed. I reassembled the unit and retested and it continued to operate as designed. No gas leaks detected and no lint observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Pflugerville, TX 78660
Kimo
Job Details: 10/19/2023
"Arrived onsite for a microwave that has no power. Upon arrival I tested the cavity thermistor and found that it had failed. I am ordering the thermistor and rescheduled for the 10/25/23; ordrng 1 W11224856 (Thermostat, Cavity)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near New Braunfels, TX 78130
Andrew
Job Details: 10/19/2023
Arrived on site to test unit for console continuously cycling on and off. Recommended console replacement. Office to reschedule. ; ordrng 1 W11600370 (Console)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS05
Near Andice, TX 78628
Lou
Job Details: 10/19/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the front right valve not adjusting the flame from high to medium, I removed and replaced the valve and adjusted the gas flow and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Round Rock, TX 78665
Lou
Job Details: 10/19/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil, I removed and replaced the gearcase, cam and belt and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Hutto, TX 78634
Blake
Job Details: 10/19/2023
Arrived on site to inspect dishwasher. I found error code F4E3. I found high resistance from the pump. I removed and replaced the pump assembly and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Hutto, TX 78634
Blake
Job Details: 10/19/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the spray arm and tested. The unit now operates as designed. No leaks observed during service. I instructed the customer on detergent use.
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US6HS00
Near Hutto, TX 78634
Blake
Job Details: 10/19/2023
Arrived on site to Inspect cooktop. The front stainless trim is not sitting flush. It is bent up. I am ordering the cooktop resolve. Office to order parts and schedule service. ; ordrng 1 W11223312 (Cooktop)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Blake
Job Details: 10/19/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the dispenser and both racks. I ran a test cycle and found the unit now operates as designed. No leaks observed durian service.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ2
Near Leander, TX 78641
Maurice R
Job Details: 10/19/2023
Arrived on site for oven not working. On inspection found the breaker was tripped. Reset breaker and heated oven to 350?. I was monitoring the temperature when it got to 350? it was only heating to on the high side 330? and 290? on the low side. I installed oven sensor and retested. Now at 350? high side is 373? the low side 337?. The oven is operating as designed. Informed the customer to let us know if the breaker keeps tripping.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Manor, TX 78653
Kimo
Job Details: 10/19/2023
Arrived onsite for a DW that is not drying dishes properly upon testing the unit I found that the heater was good the control sending power to the heater. The dispenser was not leaking. Made sure all other functions worked. The I advised the customer to run the hot water at the sink before running the DW the I found out the the customer would use 2 detergent pods sometimes in the DW I advised her to just use one from now on and advised her that she didnt need to preference if shes using pods and then I asked if she could make this changes and monitor the unit to see If the unit improves as far as drying goes.
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS20
Near Leander, TX 78641
Maurice R
Job Details: 10/19/2023
"Arrived onsite for oven with no power. On inspection the breaker was tripped, I turn the unit on and started to preheat the unit and the it tripped the breaker. The customer said that there has been times where it stops heating but did not power down. I installed a new control board and tested again on bake it tripped the breaker. I reset the breaker and tried it on broiler and the same thing happen. Ordering the elements to return next Thursday 10/26/23. I took the cover off the outlet and the wires looked good. ; ordrng 1 W11617232 (Broiler element) and 1 W11545804 (Baking element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78738
Luis
Job Details: 10/19/2023
"Correct serial # HRB3555151Not a CBArrived on site for cooling complaint. Found evaporator incased in ice,ran diagnostics heater powered on diagnosed unit will need a new ui control,heater and bimetal; ordrng 1 W11567938 (Ui control) and 1 W11546981 (Heater) and 1 WP2182381 (Bimetal)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Bastrop, TX 78602
Joe Z
Job Details: 10/19/2023
"Arrived on site for making noise. Upon arrival ran diagnostics and there are no saved error codes. Ran automatic test and all components operate correctly. Inspected/test lower components, belt, actuator, motor and cam and are good. Ran a quick cycle and during agitation when agitator moves from clockwise to counter clock wise get a grinding sound everytime . Need to replace gearcase. Replaced gearcase W11449840 and cam W10721967. Test unit and is now operating correctly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near New Braunfels, TX 78132
Andrew
Job Details: 10/19/2023
Arrived on site to test unit for check vent prompting and noise. Found blower wheel was stripped. Replaced blower wheel and unit now working as designed. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/19/2023
Called Techline and documented pics. Advised installation needs to be addressed to allow for proper air flow. Contractor was advised of issue. Job complete. SR#7737542257
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near New Braunfels, TX 78132
Andrew
Job Details: 10/19/2023
"Arrived on site to test unit for not starting. Found M/S was incorrect, updated M/S. Found error f9e1(not draining). Replaced faulty drain pump(W11462456) from truck stock. Unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model wdf331pahs1
Near Manor, TX 78724
Kimo
Job Details: 10/19/2023
"Arrived onsite to install properly ordered parts. Upon arrival I installed the new latch,latch actuator,and latch springs and tested the unit and found the unit operating was designed no leaks job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, TX 78724
Kimo
Job Details: 10/19/2023
Arrived on for a refrigerator that when the door is opened the light doesnt turn on upon inspection I found that the switch is broken I replaced the switch and tested the unit and found unit operating as designed
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Manor, TX 78653
Joe Z
Job Details: 10/19/2023
"Arrived on site with 2nd man to install previously ordered parts. Replaced drum assembly, stator, and rotor. Test unit and is operating as designed. No leaks present at this time. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near New Braunfels, TX 78132
Andrew
Job Details: 10/19/2023
Arrived on site and replaced doors. Found RH contact damaged on arrival. Office to reschedule. ; ordrng 1 W10726562 (RH trim cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near New Braunfels, TX 78130
Andrew
Job Details: 10/19/2023
Arrived on site to test unit for noise. Customer stated ice maker has been off and noise is no longer present. Recommend ice maker replacement. Office to reschedule. ; ordrng 1 W11455232 (Ice maker) and 1 W11455388 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Manor, TX 78653
Kimo
Job Details: 10/19/2023
"Arrived onsite for a refrigerator that is not making ice. Upon inspection I found that the fill tube was frozen I am ordering the tube, ice maker and water fill valve as per Service Pointer #: W11560805 Rev. D; ordrng 1 W11455232 (ICEMAKER) and 1 W11395429 (TUBE-WATER) and 1 W11455388 (VALVE)"
We serviced a
WHIRLPOOL VENTHOOD
Model WVW73UC6LS0
Near Manor, TX 78653
Kimo
Job Details: 10/19/2023
"Arrived onsite for a vent hood that is getting loud after running for 10mis upon arrival I found that the unit was already running as the customer was using the cooktop. I noticed that the blower was set on high but the unit did not sound strange to me, I replaced the blower and found that the unit sounded quieter on the high setting compared to the the old blower. I monitored the unit for 10 minutes and found that the unit was operating as designed"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Leander, TX 78641
Miguel
Job Details: 10/19/2023
"Arrived on site for washer being loud. Customer says fill, wash are loud. But spin is very loud. Ran diagnostics. No fault history. No failures. All sounds are normal. Room amplify sound a bit but noise is normal. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Georgetown, TX 78626
Sterling
Job Details: 10/19/2023
On arrival verified complaint of no bake. Ran bake cycle had no ignition from igniter and no spark. Checked voltage found constant 53 vac on and off. Replaced the DSI board and unit no bake ps correctly. Ran operations check and all is good. Job complete. No gas leak detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Georgetown, TX 78626
Sterling
Job Details: 10/19/2023
"On arrival verified complaint of unit shaking. Found Wall damage (photo attached), frame damage (multiple photos attached), and basket is not fully punched. Per SP w11684122 basket will need to be replaced. Ordering basket and frame due to damage. Office to reschedule. Unable to run unit due to extent of damage. ; ordrng 1 W11172199 (Basket) and 1 W10596395 (Cabinet)"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Georgetown, TX 78626
Sterling
Job Details: 10/19/2023
On arrival verified complaint of shaking everywhere. Found basket not fully punched through. Replaced basket. Checked spin with 1000g weight balanced and no excess vibration or noise. Operational test good. Job complete. No leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78705
Leonardo
Job Details: 10/19/2023
"Arrived on site to inspect unit for broken glass top upon delivery. Upon closer inspection found glass top shattered. Replaced cook top, tested unit, unit running as intended. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Del Valle, TX 78617
Matthew
Job Details: 10/18/2023
"Arrived onsite for unit intermittently having a bad smell. Upon arrival inspected unit. Customer stated unit at times smells like rotten egg. Ran and tested unit. Home is a new home in a rural area. Also lots of construction in area. Notified customer that intermittent smell may be from the water line being tapped for a new home or water being shut down, then back up causing sediment to disperse through water heater and flushed out on the next use. This can case a sulfur or rotten egg smell. Ran test on site but did not smell anything. Customer will monitor."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Buda, TX 78610
Joe Z
Job Details: 10/18/2023
"Arrived on site for sparking, upon arrival inspected unit. Found microwave was run with no load and just dry run. Metal rack was inserted and caused arcing. Removed shelf and test unit. Unit is operating correctly. Reinserted rack and placed cup of water on rack and test unit. Unit is operating as designed. Job complete"
We serviced a
ELECTROLUX REFRIGERATOR
Model LFHB2741PF5A
Near Buda, TX 78610
Joe Z
Job Details: 10/18/2023
"Arrived on site for leaking water. Upon arrival inspected unit and found water leaking from ice door. Inspected ice container and is frozen over inside container. After multiple attempts running icemaker defrost and using a steamer all around the container, still cannot remove container. Customer will need to thaw unit out for at least 48 hours with doors open. Will need to return to further diagnose. ; O-emld tckt"
We serviced a
FRIGIDAIRE RANGE
Model FPGH3077RFF
Near Marble Falls, TX 78654
Maurice R
Job Details: 10/18/2023
Arrived onsite for for previously diagnosed parts. The part was damaged out of the box. Ordering a new part and no gas leaks were detected during service.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Marble Falls, TX 78654
Maurice R
Job Details: 10/18/2023
"Arrived onsite for pick diagnosis parts. Installed the gearcase, rotor, clutch and agitator. The slider is in bad shape did not install old one, ordering a new one. No water leaks detected during service.; ordrng 1 W10734521 (Slider)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Austin, TX 78739
Luis
Job Details: 10/18/2023
"Arrived on site. Removed defective heater assembly,installed new heater assembly"
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX535HPS00
Near Austin, TX 78738
Luis
Job Details: 10/18/2023
Arrived on site for too much ice. Diagnosed a defective bin thermistor replaced bin thermistor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Georgetown, TX 78628
Sterling
Job Details: 10/18/2023
On arrival verified complaint of no water to dispenser and no ice. Found no hum when activating water dispenser. Ice dispenser worked. Checked voltage at water valve during water disp found 125vac. Replaced water valve. Retested and found water valve hummed but still no water. Found during disp filter housing not sending water. Replaced filter housing. Retested and found water flow is now good. Ran harvest test on ice maker and it harvested and filled. Operational test good. Job complete. No leaks detected during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Leander, TX 78641
Sterling
Job Details: 10/18/2023
On arrival verified no power complaint. Checked power at plug found 120VAC and a loose plug. Plugged unit in and display came back on. Took picture. Ran magic lights tester and verified unit is working correctly. Took picture. Operational test good. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Andice, TX 78628
Sterling
Job Details: 10/18/2023
On arrival verified with customer noise complaint. Checked drum by hand and felt no shift in the drum and no noise. Customer states only happens for 5 seconds first load of the day. Unit was cold on arrival. Ran timed dry and heard no noise. Installed 1000g testing weight to one side of drum to simulate off balance load still unable to force noise. Unit is operating correctly at this time. No excess vibrations. Unit is properly leveled. Unit working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Andice, TX 78628
Sterling
Job Details: 10/18/2023
On arrival verified complaint with customer for odor. No odor detected in unit. Verified install is correct and unit is draining properly. Advised customer of use and care as well as good cleaning practices with the unit. Unit drain line connected to garbage disposal. Advised to run garbage disposal once a week to make sure no food builds up and goes back into the drain line. All operational test good. No leaks detected during service. Job complete.
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Round Rock, TX 78665
Gerald
Job Details: 10/18/2023
MHW8630HC4 arrived on site to inspect A washing machine with F9E1 error code. Placed the unit into service diagnostic mode and found the following error codes F9E1 F5E2 F0E2. Cleared the codes for testing and found all functions working properly except for the drain. Turned the drain pump on and noticed there was no water leaving the he unit. Vacuumed some debris out of the drain hose and tested again and the unit drained as designed. Also found an excessive amount of soap in the drum during testing. Advised the customer of my findings. No water leaks observed during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Round Rock, TX 78665
Gerald
Job Details: 10/18/2023
WMH31017HS09 arrived on site to install previously diagnosed and ordered parts. Upon attempt I realized that I could not remove the microwave from the cutout and will need assistance. Requesting second tech or Sr tech for R/S; ordrng 1 2techs (2 techs)
We serviced a
WHIRLPOOL RANGE
Model WCG97US0HS05
Near Round Rock, TX 78665
Gerald
Job Details: 10/18/2023
WCG97US0HS05 arrived on site to inspect range going out. Inspected and found the burner caps not properly seated. Adjusted and tested and the burners lit as they are designed to do. Also found that the center burner would go out when turned down. Replaced the manifold and reassembled the unit and tested and the unit operates as designed with no gas leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LB4
Near Cedar Park, TX 78613
Paul
Job Details: 10/18/2023
Arrived onsite for a range with the fan not coming on all the time. The customer stated they see that the fan does seem to start when the oven reaches set point temperature. The customer also stated the unit seems to be cooking everything good. I called Whirlpool Techline and spoke with Steve SR# 7737589219. Steve stated the range is working as designed. I tested the range in the convection bake cycle and the fan started running at 240 degrees and cycled on and off every 10 seconds. I tested it on the air fry setting and the fan cycled the same way after the unit reached set point. I explained to the customer that the unit is working correctly at this time.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL02
Near New Braunfels, TX 78132
Andrey
Job Details: 10/18/2023
"Arrived on site to replace previously diagnosed fan blades, removed fan blade and found the bottom fan is warped causing it to make contact with the back metal plate making the noise, replaced bottom blade and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Austin, TX 78748
Scott
Job Details: 10/18/2023
Arrived on site for dryer not heating . Found element failed . Fuse and thermostats are good . Ordering element . Set return for 10/20 . ; ordrng 1 WP3387747 (Element)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78737
Scott
Job Details: 10/18/2023
"Arrived on site ,replaced gearcase ,slider ,rotor and stator ,clutch . Ran diagnostics all checked normal. No water leaks detected at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS00
Near Driftwood, TX 78619
Scott
Job Details: 10/18/2023
Arrived on site for fridge not dispensing water . Found filter head failed . Replaced filter head . Unit is now dispensing and making ice . No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Waco, TX 76712
Jonathan M
Job Details: 10/18/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found that the consul sent with me included the user interface and went ahead and replace the consul. Test the unit and the unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near New Braunfels, TX 78124
Andrew
Job Details: 10/18/2023
Arrived on site to test unit for frost build up in FC and RC not cooling. Found bottom right corner of RC liner and cabinet has 3/8 gap casing air leak. Also found RH door liner is warped preventing door gasket from sealing. Attempted to call Techline but was after hours. Needing to call Techline to document findings. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near New Braunfels, TX 78130
Andrew
Job Details: 10/18/2023
Arrived on site to test unit for noise. Found unit had standing water and a load locked in it. Removed water and found pump not engaging. Replaced drain pump and unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Round Rock, TX 78681
Kimo
Job Details: 10/18/2023
Arrived onsite for a DW that is leaning forward and the ui pealing off. Upon inspection I found that the leveling feet when not starting in place. I replaced them and found that the new ones stayed in place and the I replaced the pealing Ui and tested the unit and found that the unit operated as designed
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US0HS01
Near Waco, TX 76712
Jonathan M
Job Details: 10/18/2023
Arrived on site for a cooktop that has no power. Inspected unit and work area. Did confirm the customers complaint and went to turn off the breaker to the cooktop. Found the cooktop breaker in the off position. Turned the breaker on and tested the unit. Found the unit working and operating as designed. Did advise the customer that the unit breaker had been turned off. The customer was unaware of where the breaker for the cooktop was. Showed the customer where the breaker was and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE500M4HS
Near Waco, TX 76712
Jonathan M
Job Details: 10/18/2023
"Arrived on site for a range that is not sealing on the left side. Inspected unit and work area. The customer advised that the unit took over an hour to preheat and then two hours took something that usually takes an hour to cook. They advised they believed the issue was with the door leaking air. I checked the door and did not find any abnormalities with the door. I preheated the oven to 375 degrees Fahrenheit and found the unit reach preheat within 8 minutes. I watched the unit fluctuate between 405 degrees and 340 degrees, averaging a temperature of 372.5 degrees. The customer complained about the sides of the door being super hot after running the oven for more than an hour. I called Whirlpool Tech line and spoke to Andrew SR# 7737588602. He advised that the unit appeared to be cycling properly, and that in regards to the sides of the doors, being hot, that the inner door runs all the way around to the sides, and what the customer is most likely feeling is the heat transfer from the inner part of the door thats inside of the gaskets heating up the rest of the door I spoke with them about the gaskets themselves as I was able to see light from the top right in the top left-hand sides of the gaskets. He advised that because the gaskets are folded over, there may be a little bit of light that shines through, and that that is perfectly normal. Your boat, since theres no issues with the hinges, inner door, or cabinet, there is nothing to fix on this unit, and this unit is working as designed. He advised to make no repairs at this time, and to refer to the customer over to the cooking surface limits page. I called Whirlpool safety team And spoke to Ann SR# 7737559657. She advised to make no repairs at this time and that this unit is working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Hewitt, TX 76643
Jonathan M
Job Details: 10/18/2023
"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advise. The machine usually works really well but that he has had three loads. Go off-balance, and all three have been sheets. He advised that when he spoke to customer service, they wanted to send somebody out just in case. I did find the washer unlevel and touching the back and right side panels potentially causing bigger issues with off-balance loads. He advised that he washes several times a week and has not had this issue for the majority part of the time, but just wanted to make sure that everything was all right. Around the unit through a diagnostic cycle on the unit ran as designed. Check the suspension and checked Internet the unit and found no abnormalities. I did advise the customer that bulky loads such as towels, sheets, blankets, and other bedding type materials may have a harder time staying fully balanced, due to uneven weight distribution inside of the basket. The unit is working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Belton, TX 76513
Jonathan M
Job Details: 10/18/2023
"Ive done site to install previously diagnosed parts. Inspected unit and work area. I replaced the drain pump and control and found the control panel immediately. Start letting up. I ran the unit through a diagnostic cycle but the machine error it out after the unit filled with water. Round the unit through diagnostics and found an F7 E2 (variable speed, wash motor failure) error code. Attempted to run the unit again after removing and receding the connectors on the wash motor and had the same issue. Ordering a Wash Motor and rescheduled the customer to 10/23.; ordrng 1 W11460946 (Wash motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Georgetown, TX 78626
Gerald
Job Details: 10/18/2023
WRS555SIHZ03 arrived on site to inspect refrigerator ice maker not working. Upon arrival I placed the unit into service mode and ran the ice maker harvest test and the unit passed. Ran the ice maker fill test and the unit passed. Inspected the ice maker and found a mass of ice on the bail arm. Removed the ice and tested and the operational test was successful. No water leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78728
Blake
Job Details: 10/18/2023
Arrived on site to inspect dishwasher not drying. I ran the unit through diagnostics and found no stored error codes. I ran a test cycle and tested amp draw at the heating circuit. I found 8 amps on the heater circuit and verified the unit heating properly. I instructed the customer to use rinse aid to help the drying process. The unit is operating as designed at this time. No leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Kimo
Job Details: 10/18/2023
Arrived onsite for a DW that is not drying dishes properly. Upon arrived the customer was running the washer and when it cam to the end of the cycle the heater kicked on. Upon further inspection I found that the dispenser was leaking rinse aid. I inspected the sensor and found that it was a little cloudy so I replaced it and tested the ui and found the unit operating as designed no leaks. I then advised the customer on detergent pod use and also to run the hot water at the tap before running the unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Austin, TX 78729
Kimo
Job Details: 10/18/2023
Arrived onsite for a DW with a upper rack that will not stay in place when you adjusted it. Upon arrived I found this to be true I replaced the adjusters and tested the unit and found the unit operating as designed
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Austin, TX 78754
Kimo
Job Details: 10/18/2023
Arrived onsite for a dryer that has a Loose front pane at the bottom. Upon inspection I found this to be true I was able to reattached the pan with screws. I tested the unit to make sure that nothing else was wrong with the unit and found the unit operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM05
Near Austin, TX 78758
Kimo
Job Details: 10/18/2023
Arrived onsite for a refrigerator that is making a noise when running. Upon arrival I found that the back panel of the unit was left off presumably by the tech from another company that came out before us. I waited it the unit began running and found that the condenser fan was making contact with the shroud adjuster it till the noise want away. Unit is operating as designed
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Seguin, TX 78155
Andrey
Job Details: 10/18/2023
"Arrived on site to test unit for multiple lights not working, tested unit found all lights in Fc and couple in RC are not working, replaced all 12 led modules with upgraded version, and tested, unit is now running as designed, job complete"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Seguin, TX 78155
Andrey
Job Details: 10/18/2023
"Arrived on site to replace previously diagnosed control, motor and harness, replaced parts, blower wheel was ceased and had to be broken out, replaced blower as well from job 393846 unit is now running as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Blake
Job Details: 10/18/2023
I was sent the wrong harness. I am reordering the harness. I rescheduled the next service for the soonest appointment on Tuesday ; ordrng 1 W11458664 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt541szdm01
Near Hutto, TX 78634
Blake
Job Details: 10/18/2023
Arrived on site to inspect refrigerator. The RC door has a dent. I removed and replaced the door and tested. I found the door gasket torn in the corner. I am ordering the gasket to resolve. I also filled the gaps in the mullion with silicone. No leaks observed during service. ; ordrng 1 W10249195 (RC gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lakeway, TX 78734
Luis
Job Details: 10/18/2023
"Arrived on site. Replaced defective icemaker power cycled unit,ran harvest test passed ran fill test passed."
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Austin, TX 78705
Wesley
Job Details: 10/18/2023
Arrived onsite for failure to dry. Found vent disconnected. Connected vent as a courtesy. Difficult precarious access due to laundry center unit in closet. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Seguin, TX 78155
Andrey
Job Details: 10/18/2023
"Arrived on site to test unit for dishes not drying, customer stated that no matter what setting they put it on the dishes are wet after cycle completes, tested unit found all components are activating in diagnostics and demonstrated to customer that heater is hot, stated to customer that do to unit having a plastic tub the heater does not get hot enough to completely dry the dishes and propping door open at the end of cycle will help it naturally dry out, unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD8620HC2
Near Austin, TX 78746
Wesley
Job Details: 10/18/2023
Arrived onsite and found unit operating with hi moisture from lint caught on an exterior vent screen causing hi moisture and intermittently unresponsive touch panel. Unit is now operating as designed. Unit is Out of warranty but customer disputing status and unwilling to pay at time of service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA00
Near Horseshoe Bay, TX 78657
Lou
Job Details: 10/18/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the unit making thin ice and the recirculating pump sensor not sensing correctly, I removed and replaced the recirculating pump with sensor and tested. Unit is operating as designed and the reservoir is filling properly. Upon arrival, I found the bin completely full of ice but the cubes were thin. Unit was not showing it needed to be cleaned at the time of arrival; therefore, customer advised they would clean the unit when it was time and I left the cleaning solution with the customer. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA01
Near Horseshoe Bay, TX 78657
Lou
Job Details: 10/18/2023
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested and found the recirculating pump not operating. I removed and replaced the recirculating pump and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/18/2023
"Arrived on site to inspect unit cavity for not always igniting. Upon closer inspection found bad igniter, replaced igniter. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/18/2023
"Arrived on site to inspect unit for getting to hot. Per service pointer adding extra insulation and shared temperature sheet provided by the engineers showing acceptable temperature of surfaces during normal operations. Added insulation to door, tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/18/2023
"Arrived on site to inspect unit for spray arms not engaging. Upon closer inspection found bad sump and motor. Replaced motor, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Briarcliff, TX 78669
Leonardo
Job Details: 10/18/2023
"Arrived on site to inspect unit for broken or missing parts on cooktop. Upon closer inspection found 2 damaged grate burners replaced both grate burners. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Georgetown, TX 78628
David Z
Job Details: 10/18/2023
"Arrived on site to follow up on washer not completing cycles. Found unit had some water when i arrived. I checked error codes and found F8E1 (long fill), F2E3 UI / Control mismatch. Unit goes into diagnostic and does drain properly, but cycles are not finishing. Customer also said the unit didn't power on / shut down last time they used it and had to power cycle several times before it even goes on. When I tested I found the cold valve was just dribbling in. Also found unit has a service pointer for power cord that mentioned symptoms of unit not powering on. Recommended to customer that we replace the cold valve to resolve the incomplete cycles, and the power cord to resolve the report of the unit powering on. Talked to MS who will follow up with the customer. I was not able to link either of these failures to the F2E3 code since other components passed diagnostic test. We will need to see how a cycle runs with the new valve and cord. Office to schedule with MS follow up. ; ordrng 1 W11205048 (Inlet Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78628
David Z
Job Details: 10/18/2023
"Arrived on site to follow up on refrigerator that was dripping water from the dispenser. Was advised the drip was the same as last visit. When water ia dispensed a couple drops will come out as air displaces the water. Called Tech Line SR7737585818, talked with Ed. Confirmed this is normal operation due to air moving the water. Unit working as designed. Repair completed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78628
David Z
Job Details: 10/18/2023
Arrived on site to follow up on microwave oven combo that was not cooking properly and throwing an F9E0 error still. Replaced new console and tested. Found unit still throwing the F9E0. I found 1 wire that had split between the panels that I repaired. Error still present. Called tech line and found that the K3 relay and K11 relay connectors were backwards. Reversed connectors and tested. Verified all working as designed. Repair completed.
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Killeen, TX 76542
Tyler
Job Details: 10/18/2023
Arrived on site for range with oven door separating. Upon arrival confirmed failure. Found outter glass trim panel separating and use glass tape to reapply seal and insure trim was locked in place. Unit works as designed. Call complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS05
Near Georgetown, TX 78628
Gerry C
Job Details: 10/18/2023
"WCG97US0HS05 Arrived to inspect gas leak. I found the center, dual valves outer orifice, with a slow leak. The part sent was incorrect for this unit and I retrieved the correct valve from our facility. I installed the valve and tested and found the prior issue corrected. I tested all other accessible connections. No gas leaks detected after repair. ; ordrng 1 W11246817 (Dual Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD708MPS00
Near Austin, TX 78745
Luis
Job Details: 10/18/2023
"Arrived on site. Found ice bin more then halfway filled with ice,ice is thin and small due to water flow customer stated he will find ice stuck in housing,informed customer that issue is due to weak flow rate. Removed icemaker,adjusted water flow level on new icemaker installed icemaker same issue water not fully filling icemaker tray. Since removal of compressor cover ice has not been made replaced condenser fan motor assembly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78757
Wesley
Job Details: 10/18/2023
Arrived onsite and found unit leaking due to clogged drain hose. From fresh evap tray. Cleared drain tube. Unit is now operating as designed. Advised customer on repair.
We serviced a
GE WASHER
Model GTW330ASK3WW
Near Georgetown, TX 78633
Gerry C
Job Details: 10/18/2023
"GTW330ASK3WW Arrived to install previously diagnosed and ordered parts. I found the 33mm basket jut was seized and will require a special tool, which I will retrieve upon return. No leaks observed during service. ; schdld next appmnt for 10/20 FRI AM"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Georgetown, TX 78633
Gerry C
Job Details: 10/18/2023
KUIX535HPS00 Arrived for poor ice production. I found the intake for the condenser was plugged and removed the debris and verified good airflow. Further testing revealed the circulation pump/water level sensor assembly W11542867 was malfunctioning and did not sense the lower water level. The pump was also the version covered in Technical Service Pointer #: W11623132 Rev. A and required replacement. All normal functions of the unit resumed. No leaks observed during service.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Georgetown, TX 78633
Gerry C
Job Details: 10/18/2023
"MVW7232HW0 Arrived to inspect power loss. I found the unit would not respond to any commands and could not be put into service test mode. Accessing the control, I verified line VAC to it and then tested the drain pump for resistance, showing 20.7 ohms. I jumped the drain pump to remove water from the unit and then jumped the lid lock, after verifying it was intact, resistance wise, via the replacement control and pre-injected the model and S/N into it. All loads showed the expected resistances and I found no shorts to ground. Inspection of the gear case revealed loss of oil and the teeth showed wear in the rotor, suggesting possible rotor lockup during agitate and potentially the cause for the control HV failure. The clutch electromagnetic assembly had signs of potential oil incursion as well. Returning tech will install the gear case, slider, clutch and rotor prior to installing the control. I removed the wash plate to ensure no further installation issues upon return. No leaks observed during service. ; ordrng 1 W11449841 (Gear Case) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10915701 (Rotor)"
We serviced a
MAYTAG WASHER
Model MVW5035MW0
Near Georgetown, TX 78628
Gerry C
Job Details: 10/18/2023
"MVW5035MW0 Arrived to inspect failing during cycle. The customer started the unit in normal mode and within less than a minute, it illuminated the done indicator and shut off. The motor could be heard to expectedly twitch lightly and then the lid should have locked, but did not and more importantly, did not attempt to lock. From prior experience on this chassis, this may indicate an early-cycle failure to read the expected shifter/cam position and can cause the observed failure. I inspected the shifter area and found slight indication of missed engagements within the cam teeth. Inspecting the shifter, I found and repaired an issue with the circuit and switch board moving within the housing. The unit operated as designed within every subsequent service and customer mode testing. If further issues persist, contact tech GC for further instructions. Notably, the unit fails at several month/week intervals, approximately 20 loads or so, per customer report. No leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Dripping Springs, TX 78620
Scott
Job Details: 10/18/2023
"Arrived on site for rust getting on clothing . Found tub rusting in several spots . Customer is also getting clothing torn .ran diagnostics and gearcase is sounding loud . ordering basket , drive block,nut ,gearcase . No water leaks detected at this time. Call to set return ; ordrng 1 W10554251 (Tub) and 1 WP21366 (Nut) and 1 WP389140 (Drive block) and 1 W11454741 (Gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW02
Near Austin, TX 78704
Luis
Job Details: 10/18/2023
"3200 south Lamar Arrived on site for no cool. Per maintenance unit never cooled,removed compressor cover found oil on discharge port diagnosed unit will need a new compressor ; ordrng 1 W11580057 (Compressor) and 1 Wpw10142759 (Drier) and 1 R600a (R600a) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Austin, TX 78729
Wesley
Job Details: 10/18/2023
Arrived onsite and replaced compressor and installed access valve and uv drier. Pulled vacuum for 20 minutes and charged with 70g of r600a. Unit is now operating and cooling.