Sherri - Austin, TX
Araceli - Leander, TX
Great Service, Would Hire Again!
Yao - Cedar Park, TX
Lou was sent out as a response to a Whirlpool ticket. I understand that AES is a contractor for Whirlpool in my area, and Lou provided excellent customer service. He was timely and personable, answered all of my layman questions and took the time to discuss my options and was thorough in checking out my appliance problem. Would definitely recommend to anyone who is experiencing trouble with appliances and isn't handy themselves.
John - Georgetown, TX
Jonathon was prompt. He had everything needed for the repair issue. Very impressed with appliance express.
Jo - Marble Falls, TX
Rikki - Waco, TX
Neither trip was good to me. never sent correct part just adjusted door w tool still don’t think it hold all heat inside or shuts properly.
First Attempt at Repair
Charles - Round Rock, TX
We had a first service call to repair a KitchenAid dishwasher door that kept popping open during the beginning of a cycle, i.e., the latch did not hold. The repair worked initially, but a few days later the door kept opening during the cycle...the light on the door kept flashing and the cycle did not continue. We had to put a device under the door handle, held by a heavy object to keep the door closed so the cycle would complete. The repair did not work and we called to set up another appointment. The rest of the survey could not accurately be completed: - Service quality was initially fine but then it did not actually fix the problem - There was no charge for the service, but the service/repair did not work. How do you rate that? - The rate with respect to convenience is irrelevant because the repair did not fix the issue. Who cares about convenience since we were inconvenienced by having to set up another appointment for another repair call. We did not have to wait too long to get a second appointment, so that was a good thing.
Great work ethic and friendly attitude.
Stephen - Georgetown, TX
Very professional and thorough service done in a timely manner.
Ron - Georgetown, TX
Price - Bee Cave, TX
Paul - Pflugerville, TX
The service people were polite and professional. HOWEVER THE FIX DID NOT CORRECT THE PROBLEM!
Michael - Belton, TX
Kristen - Georgetown, TX
The technician was very nice and courteous. He did the job well and quickly. Showed up when they said he would.
Leo - Georgetown, TX
Great service. Knowledgeable tech.
Great Service - Prompt - Courteous
Olga - Austin, TX
After checking out our appliance & electrical system at home, it was determined that the problem required an electrician to solve.
Excellent service and on time.
K.P. - Austin, TX
Clif Leatherwood of Appliance Express is very knowledgeable and he answered all our questions. He also give a lot of good information.
Kenny - Kingsland, TX
I was very pleased with my service call. Very professional, knowledgeable and helpful
Ahmad - Austin, TX
Tammie - Canyon Lake, TX
On time, friendly, fast. Luckily was a fast repair.
Friendly and Quick
Dan - Austin, TX
Diagnosed the issue immediately. Was personable and quick.
Laura - Austin, TX
Joseph was great. He came out to see if there was any hope to save my Samsung washer. Unfortunately there was no saving the unit, it was too old and the main part was no long manufactured. Although there was not much to do to help me with the current issue, Joseph took the extra time to give me some amazing tips on how to keep my Whirlpool Kitchen appliances working well. I loved the quick tutorial and I feel lucky that Joseph was assigned to my repair. Thanks again.
Charles - Georgetown, TX
Excellent service and knowledgeable service representative.
Delise - Spicewood, TX
Super nice , job done fast
Carol - Leander, TX
Super nice repair man, Job was done promptly
Alvin was great
Paula - Trenton, TX
Alvin was curtious and very professional.
Carl - Bastrop, TX
He was curious and professional, I know who I will call when I need help again
Malathesha - Austin, TX
So professional and efficient service
Katherine - Georgetown, TX
Richard - Leander, TX
Great employee and fast!
Sheryl - Austin, TX
I really liked the ease of scheduling service, and the excellent communication. The service technician showed up on time and was very courteous.
Really Great Results!
Mary - Georgetown, TX
My Maytag washer is not the latest model so I was VERY impressed that Steve, the tech, had the part we needed in the truck that very day!!! No long wait for a part to be shipped in. No having to schedule yet another afternoon where I had to leave work early! Steve is a great person and I was very comfortable having him in my home.
Lydia - Hutto, TX
The young man was courteous, well informed, helpful and did a great job!!!
Gary - Austin, TX
Leo was simple great. For any future repairs I will definitely request this tech!
Nancy - Austin, TX
Wes was an excellent technician. He hung in there until my issue was fully resolved.
KitchenAid Refrigerator Electronic Board Repairs
Ken - Austin, TX
Serviceman arrived timely and was courteous. The light buttons on the inside top panel were blinking and not working. He replaced the board in 15 mins and all was well. Bill was more than $300 and charged a flat hourly fee. Works well now. The only downside is the bill. $300 for a 15 min repair? Can’t the manufacturer make a reasonably priced control panel? Appliance Express is a good and reliable service company we have used several times.
Sarah - Austin, TX
Great service. Good attitude.
Diane - Austin, TX
Happy to say the problem has been corrected.
Great and fast service
Isaac - Austin, TX
Luis quickly resolved the leak in my ice machine. He was kind and very helpful wi showing me what happened.
Yi - Leander, TX
Angela - Kyle, TX
The young man gave me some advice, about my appliances.
Michael - New Braunfels, TX
1st rate. Communication and service were outstanding.
John - Austin, TX
Robert and RJ were very professional, knowledgeable and courteous. They took care of the problem with the washer and had to order a part for the dryer. I would use them again.
Gerald - Kempner, TX
We have had 3 service come to fix one problem, the spin cycle leaves the clothes sopping wet. I am sure there are steps they have to go thru, but it a very inconvenient process for us. Each tech goes thru their troubleshooting book and figures that is the problem, but alas, we call to make another appointment for a tech to come and try to fix problem.
Diego did great job
Jerry - New Braunfels, TX
Great Service and good knowledge
Rohan - Leander, TX
Lou came in and found the problem right away with my dishwasher he also gave us enough knowledge on what to use and not to use to keep the dishwasher safe.
Bill - Georgetown, TX
Ice maker stopped working January 31, (New door was ordered) refrigerator & freezer both stopped working March 12. It’s now March 29 and neither Appliance Express nor Whirlpool have repaired our refrigerator freezer. Jonathan was only one of the AE techs involved. Whole experience has been a nightmare.
Zack - Austin, TX
Lou did a nice job. I recommend him!
Great, friendly service
Ernest - Seguin, TX
Robert showed up when he said he would. He and his trainee were very polite and friendly. They explained to me what they did before they left and left some contact information with me in case I have any problems in the future. Great service!
Diane - Austin, TX
Cliff fixed the washer, he was very personable, we felt like he truly wanted to find the solution and with persistence, he did.
Robert - Killeen, TX
Brinda - Elgin, TX
Joseph was very professional, thank you Joseph!!
Mark - Georgetown, TX
I very much appreciated the pre-appointment texts, emails and phone calls to keep me informed. Tyler was fast and very respectful and professional. Great job, folks!
Jason - Georgetown, TX
Tommy was on time, knowledgeable, and very friendly. He worked quickly and got the job done fast.
Professional and knowledgeable
Janet - Austin, TX
More flexibility on service time for working folks
Francis - Austin, TX
Super Customer Service
Suzanne - Austin, TX
Steve was so nice and helpful. He went out of his way to go to Home Depot and get me a new dryer cord to replace the one that melted. Also made sure to contact me on his way here.
Andrea - Austin, TX
Great service. Paul is totally professional.
Jeff - Salado, TX
The service tech was very polite and he set to work immediately. Within minutes he fixed our problem. I would use Appliance Express again and I’ll tell my friends too!
Pamela - Austin, TX
GREAT SERVICE! GOT THE JOB DONE!
Keith - Marble Falls, TX
Daniel - Bastrop, TX
Riverview - Austin, TX
Techs know what they are doing with this new technology on appliances.
Len K - Round Rock, TX
All the service techs were very polite and professional. However, it took four visits from four different techs to get my problem fixed. Despite the inconvenience of making multiple appointments I would definitely use Appliance Express again. I appreciate them keeping in contact with me throughout the process and for keeping their time commitments. My appliance is working great now.
Starlight - Manor, TX
Jackie - Hereford, TX
Douglas - Hereford, TX
Cynthia - Austin, TX
Excellent fast Service
Andy - Lakeway, TX
THE TECH WAS AWESOME!
William - Lexington, TX
THE ONLY ISSUE I HAVE IS THE ACTUAL COMPANY NOT DOING WHAT I WAS TOLD WOULD BE DONE. THE TECH IS VERY ATTENTIVE. THE COMPANY JUST DID NOT SHIP THE PARTS I WAS TOLD.
Ros - Kingsland, TX
CLIF LEATHERWOOD is an excellent service technician who is very knowledgeable and efficient, plus being very friendly and well groomed. All and all, I guess we could not ask for a better repair experience on our Whirlpool washing machine.
Travis - Austin, TX
Perfect experience. . Appliance Service fixed my washer quickly and with excellent communication from start to finish.
Candice - Liberty Hill, TX
Both times Jonathan has visited us he was very prompt. He was especially good at explaining what he was doing and why
Irina - Elgin, TX
Appliance Express did a great job fixing my washer.
Gerald - Spring Branch, TX
Chancy - Leander, TX
Repair of Whirlpool Refrig
Terry - Leander, TX
Paul got here on time and jumped in and diagnosed the problem quickly. Pulled the ice maker out and discovered a small piece of styrophone had clogged the water fill for the ice machine. Remove the styrophone and re installed everything and all worked perfectly!!!!! Very easy going person and he loved my dogs!!!
Homeowner - Kyle, TX
Homeowner - Kyle, TX
Very professional experience overall.
Dependable, great service!
Andrea - Austin, TX
Appliance Express quickly solved the issue with our refrigerator after another company failed to do so.
KtichenAid refrig repair
John - Austin, TX
Luis quickly diagnosed the problem, had the required parts, and was quick and effective in his service. Very satisfied.
Vicki - Lago Vista, TX
When we needed a warranty call and the first assigned vendor failed to get the job done, Appliance Express stepped up, fit us into their busy schedule and got the job done quickly and efficiently. The tech was knowledgeable and friendly. This was really great service and I wouldn't hesitate to call them again.
The way it should be done!
Lamont - Killeen, TX
Al was professional and proficient. Within minutes he found the issue and switched out the required part. Once he was done he took the time to turn on the system and ensure it worked as it was supposed to. Great service!
John - Georgetown, TX
Gary - Austin, TX
Joseph is quite competent & professional. Great communications by Joseph & the entire team at Appliance Express. Kind of weird that I requested Tyler to return to work on same oven, was assigned Scott (via email), and Joseph showed-up at the door (after introductory phone call)....
Excellent Service, On Time and Knowledgeable
Anthony - Austin, TX
I appreciate the inspection and recommendation I received and followed through with the recommendation.
Great service every time!
Elva - Del Valle, TX
Wesley Prater as well as other techs with Appliance Express have provided good, professional advice & service.
Peter - Liberty Hill, TX
TM - Pflugerville, TX
After having another shop diagnose our washer issues as a transmission issue, I contacted Maytag and they decided to warranty the problem. They made arrangements with Appliance Express. I knew I didn’t agree with the diagnosis of the first tech, but was happy to see that the second tech sent for repairs (Steve), was able to make his own diagnosis and repair the issue with parts on the truck. I would definitely call and request Steve again!
Kristi - Round Rock, TX
Tyler was very helpful, informative and fixed our appliances.
Great service, excellent work
Al - Austin, TX
Luis was polite, efficient, and explained the repair and replacement.
Julia - Kyle, TX
Loved our technician!
Good Service By Technician
Beth - Leander, TX
Great service, used for warranty on microwave! Tech was knowledgeable and fixed the issue.
David - Kyle, TX
Great experience and service
Palma - Leander, TX
Debbie - Temple, TX
The guy who came out was fantastic! Took the time to find the issue and fixed the problem - no more squeak in the washing machine!
V - Wimberley, TX
Got it done quick loaned me a screwdriver and had a great conversation
Skyloft - Austin, TX
Very good service and very nice guy
Craig - Temple, TX
Will definitely call them again, if needed.
Deanna - Lago Vista, TX
Technician was professional & friendly. Customer service was great!
Awesome! Very professional
Guillermo - Austin, TX
Great Employees and work
Calvin T - Liberty Hill, TX
I've had great experiences with the work and employees, as well as scheduling
Great Service, Precision Troubleshooting!
Jeremy - Kyle, TX
The repair man was able to quickly diagnose that my dryer has no issues and the issue was with the power outlet not providing enough power to the dryer. Once I fixed the outlet and the power issue the dryer began working perfectly again. Thank you Appliance Express for the great work!
Best Tech Ever!
Chris - Belton, TX
Al is the best!!
Kelley——-Carol Allbritton - Johnson City, TX
Very pleased. Friendly, professional repairman. 👍👏⭐️⭐️⭐️
Lou is top-notch
Danielle - Round Rock, TX
I am sure everyone raves about Lou Soldan, so add me to the list. The man is top-notch. He was very informative, welcomed questions, very courteous and engaging. Lou is now our guy. We hope to be able to request him in the future.
Excellent Service ( It was an ice maker problem; he fixed it fast !
Tom - Austin, TX
The ice maker problem was in the lower bin. behind the French door...Luis diagnosed it quickly and repaired it in a few minutes ! It was a "warranty" repair so there was no charge !
Great service but did not receive a summary of work done.
Myron - Austin, TX
Service representative was great.
Reviewer - Austin, TX
Friendly and knowledgeable. My repair was done under warranty.
Quick and efficient
Dan - Killeen, TX
Laura - Round Rock, TX
Lou is very knowledgeable and experience for this field.
great service, good info.
Camden - Austin, TX
price seems high
Alison - Temple, TX
Wonderful service and very kind!!!!
Very knowledgeable, professional, and friendly
Margie - Austin, TX
The Problem persists
Steve - Austin, TX
Whatever Tyler do to attempt to resolve the issue, there is still an issue
Larry - Rosebud, TX
Steve was very courteous and knew exactly what to do. I am very pleased.
Christie - Austin, TX
Angela - Austin, TX
Fantastic service. Knowledgeable, professional, quick, clean!
Hannah - Dripping Springs, TX
Brandon was here for all of ten minutes. He quickly deduced the problem and replaced the faulty part.
An amazing experience as always
David - Killeen, TX
Arthur has always been overly friendly, courteous and professional. He calls prior to his arrival and gives technical advice and best practices from what he has observed.
Josh - Austin, TX
Kb - Round Rock, TX
Tina - Temple, TX
Great service - professional and personable.
Linda - Elgin, TX
It took 2 visits due to the replacement parts box was incomplete - not Joseph’s fault.
Donald - New Braunfels, TX
Julie - Austin, TX
Paul’s been out twice and both times nothing has been required to be fixed. He was super helpful in showing me how to run a diagnostic cycle to understand what’s wrong with the dishwasher, interpret the failure codes, and reset them. Would highly recommend and will utilize when we actually have a repair required.
Very professional and outstanding service !
Belinda - Georgetown, TX
I was extremely pleased with the efficiency of setting up an appointment and getting my washing machine fixed.
Very knowlegable and quickly fixed our Appliance.
Betty - Pflugerville, TX
My husband had a detailed conversation with Tyler and was very impressed with all his excellent service provided. We will definitely use your service for any future issues.
Meryl - Austin, TX
Betty - Georgetown, TX
We were told that we had an initial cost of 109 and any repair would be absorbed into that yet when tech found no issues we paid over 150 total for calibration of oven... and nothing was wrong. Not the techs fault. He was a nice guy!
Karen - Dripping Springs, TX
Not a good experience at all. Brandon came out he was early as his previous client canceled. That was fine however he kept calling to see if I was home yet. I had 11 to 2 slot he called me at 9:20 to come early. He easily explain what was wrong with the oven. Of course the microwave light worked when he was here as a sometimes, is when you call someone for repair. Regarding the washing machine, I told him what was wrong you told me it was probably the timing chain instead of looking at anything he pulled up the part and told me it would be over $400 to fix it. I wrongly assumed something might be looked at instead of just a price quote to fix what was never even checked. In regards to the following comment on price of service it was under warranty so that doesn’t count. Please know that Erica was fantastic and the customer service and arranging the appointments process. I wish there were other options
Dale - Austin, TX
Great Service, AWESOME SERVICEMAN
Loretta - Cedar Park, TX
GREAT SERVICE REPRESENTATIVE OF YOUR COMPANY. VERY GOOD ASSET TO YOUR COMPANY!!!!
Kevin - Georgetown, TX
Clif called ahead and arrived on time. He was efficient and pleasant to work with.
Brian - Buda, TX
Harrison - Austin, TX
Cliff diagnosed my microwave’s problem quickly, explained the problem’s cause completely and repaired the issue expeditiously. He was friendly, polite and thorough no couldn’t ask for a better appliance repair interaction.
Shan - Lakeway, TX
Lots of talk, no action
Rosa - San Marcos, TX
Leo explained that in order to replace the part, the Appliance Manager, in the JennAir cooktop, he would need to remove the insulation tape to lift the cooktop out of its hole. However, he would not be able to replace the tape since that was not part of his job. He told me that I would need to buy insulation tape and do the job of putting it back on myself. I objected that the warranty on the cooktop should cover that too, i.e., the warranty should cover everything involved in fixing the cooktop, including insulating it after the job was finished, if required. Then Leo told me that even if he replaced the Appliance Manager, the F1E1 code still may be thrown in the future due to any number of reasons such as power line fluctuations, faulty breakers, etc, in addition to the possibility that the replacement of the part may introduce problems. Leo advised us to notice if any digital devices are blinking the next time the cooktop throws an F1E1 code since that would pinpoint the problem to power fluctuations. However, if that does turn out to be the cause of the problem, then Leo did not make clear what could be done at that point. Leo took no repair action because that is what I decided to do given his explanations. However, I dislike when an expert say to me after warning me of various negative scenarios, "It's your call." That does not inspire confidence from a customer's perspective. No, I much prefer a technician who decisively grapples with a problem and fixes it without needing me to decide for him or her, especially since I am not an expert. However, Leo seemed very conscientious and was friendly and personable. I'm sure he would have done a good job had I decided to let him do it. But, on his advice, I'm going to gather more data on future occurrences of this absurd problem that is a potentially danger inconvenience since it has me having to muck about with the breaker box at the age of 98.
No repair was necessary, but the repairman explained the reasons for my issues.
Judith - Lakeway, TX
He was on time, had the parts he needed, and the expertise to do the job.
very goodl service ver valuble infomatoon
Leo - Round Rock, TX
Michael - New Braunfels, TX
Good, professional service
Esther - Pflugerville, TX
Steve notified me when he was on the way, was very knowledgeable and fixed my fridge!
He has my business for life
Eddie Schmidt - Pflugerville, TX
Steve was so great that he has my business for life.
David - Cedar Park, TX
Lou did a great job as always. I was not able to talk to him before he left. When we added fabric softener to the tray we added exactly what we were advised to add. We were not doing a load of laundry at the time. We went into the room later and the tray had drained into the inside of the tub. Pretty sure the tray is not supposed to drain until the tray is flushed with water. Lou has tried to fix this issue several times. Not sure that the issue is fixed but we will try a load with softener to see. We don't always use softener.
Service was Great, Scott was very efficient and informative.
Angie - Austin, TX
Helpful tips on loading washer appreciate d!
Bridget - Agrigento, Province of Agrigento
He was awesome and very helpful!
Patricia - Wimberley, TX
Friendly professional service, and I really appreciated the confirmation calls/texts so I could plan my time properly.
Great service, but pricey
Terry - Burnet, TX
Jack - Georgetown, TX
The 2nd repair person found the problem the first one did not
Martin - Georgetown, TX
Ist repair person though it was a mis-aligned filter, and the same problem manifested itself again (which was no water flow from the dispenser) 2nd repair person stated it was a bad filter housing connector. So both repairs cost a total of nearly $600.00
Bobby - Leander, TX
Called ahead of time and arrived on time. Friendly and knowledgeable trchnician. I would highly reccomend Appliance Express
Henry - Kyle, TX
Appliance Express Takes care of Business
David - Copperas Cove, TX
Booked my appointment, they showed up next day and took care of the issue. No problems at all. great people.
Clie - Austin, TX
Very professional and prepared. Great attention to detail. Properly cared for my marble kitchen countertops while working on my stove.
Scarlett - Austin, TX
Good service, all appear knowledgable
Patsy - Georgetown, TX
All the service representatives were very professional. Just disappointed they could not find & fix the problem with the icemaker.
Professional and friendly
Faye - Spicewood, TX
Amy - Manor, TX
We are very happy with the service we received from Appliance Express. Everyone that we dealt with were friendly, communitive, knowledgable and prompt. I felt they went out of their way to make us happy.
A technitian do a very good job
Thomas - Austin, TX
Quickly diagnosed the electrical problem - thanks for the timely great service
Bob - Austin, TX
Wendy - Smithville, TX
Martin - Georgetown, TX
David - Austin, TX
Thank you Scott. You did a great job for our tenant!
Bretagne - Austin, TX
Karen - Georgetown, TX
Really great service by Jonathan!
Great service, on time, quick, very personable.
Angela - Austin, TX
Great service, on time, quick, very personable.
David - Kyle, TX
Friendly, informative, helpful, knowledgeable, fast installer.
Rosa - Pflugerville, TX
The technician that serviced my refrigerator was excellence and polite. I give him a 10 out of 10. I have no complaints
Jen - Austin, TX
Paul was friendly, professional, and helpful. He got my dishwasher up and running on the initial visit, and diagnosed and explained the problem with my washing machine and gave me a quote for getting it fixed (the part needs to be ordered). He was very kind to answer all of my questions.
Excellent communication with customer!
Mary - Marble Falls, TX
3rd visit, same problem
Brian - Austin, TX
3rd visit, same problem. Water leaking from KitchenAid refrigerator
Ernesto - Buda, TX
Very knowledgeable about problem and fast professional
John - Austin, TX
Ashton - Spicewood, TX
Shawntelle - Austin, TX
They arrived within the time slot I was given. Fixed my fridge with parts needed on hand. I will recommend to friends and family.
Patrick - Waco, TX
very professional & friendly
Great to work with
Bill - Leander, TX
Ryan - Killeen, TX
Diane - Austin, TX
Service was here as expected. Appreciate promptness as well as friendly service.
Very professional and Competent
Jackie - Georgetown, TX
I had a great experience with my recent oven repair. The service was fairly easy to set up. The technician was able to diagnose the problem quickly and although he wasn't able to complete the repair that day, he was able to return within 2 days to quickly finish the job. He was professional and courteous.
Avery - Temple, TX
Great communication before appointment. Al was friendly, knowledgeable and a pleasure to work with.
Nicole - Austin, TX
Excellent service, troubleshooting
Stephen - New Braunfels, TX
Very good service
Cora - Bastrop, TX
Leaking hose fix
Steven - Georgetown, TX
Great service but it was on the expensive side.
Very good service
William - Buda, TX
Above expected service
Tim - Austin, TX
Paul - Liberty Hill, TX
Good job as usual
Robert - Georgetown, TX
The service was outstanding. No problems. Cleaned up after his work and very personable to talk too.
Excellent job. He also checked related items.
Debbie - Austin, TX
As this is covered by Warrenty, I don’t know the price. Hope it’s reasonable so I can continue relying on them.
Lou was knowledgeable, professional, timely
Glynda - Austin, TX
This is the second time I have used Appliance Express. Yes, I will use again if needed.
Dishwasher not draining
Sandeep - Austin, TX
Chris - Cedar Park, TX
Courtney - Georgetown, TX
Arthur was fantastic. I knew we were getting great, quality service and he even gave us some advice and tips for prevent future issues.
Mary Ann Doane - Del Valle, TX
Easy and simple
Erika - Seguin, TX
Robert was very nice and took the time to explain things to me.
Jaganathan - Cedar Park, TX
Sheila - Lampasas, TX
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite to test unit for unit taking to long to preheat, test unit, found broiler not working during preheat cycle, checked back of oven found broiler was never connected from factory, connected broiler, test unit, unit working correctly, job complete."
DISHWASHER FRIGIDAIRE FGBD2445NF1A "Arrived onsite to replace control assembly, replaced control assembly, test unit, unit working correctly, no leaks detected at this time, job complete."
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for refrigerator not making ice but dispensing water. Upon inspection I found 3 or more of the wires at the hinge on the FC door had broken causing the failure. Unit will need a new door for repair. The customer also brought to my attention the diffuser was making a really loud abnormal scratching sound and they stated that food has been freezing on that side of the RC. I am ordering a Diffuser (W11236851) to be replaced before the door (LW11037733) office to R/S. ; ordrng 1 LW11037733 (dor-fip) and 1 W11236851 (diffuser)
DISHWASHER IKEA IDT870SAGX0 "Arrived onsite for dishwasher tripping breaker at end of cycle. Tested unit and could not duplicate issue. After inspection found the heating element to be slightly corroded. Replaced element, tested unit and unit was functioning properly. No leaks present at this time. Job complete."
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite and found small leak from door bellow caused by cat hair. Advised customer on cleaning cat hair to prevent further leaks. All checks good.
OVEN KITCHENAID KEMC378KSS02 "Arrived on site to diagnose microwave oven combo with Mw light out. Found bulb blown and nom functional. Replaced bulb and retested. Unit is working as designed.
WASHER WHIRLPOOL WTW8500DC0 Arrived on site for washing machine making a noise and not agitating. I inspected the unit and work area. I found the gearcase failed and not agitating properly. The customer agreed. I gained access to the gear case and removed it. I installed a new one. I reassembled the unit. I ran a calibration. The unit passed. I put the unit through a diagnostics cycle and it worked as designed. Now water leaks detected.
MICROWAVE KITCHENAID KMHP519ESS4 Replaced the microwaved door for the customer while repairing the refrigerator. The door and controls work as designed.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for frost build up complaint. Found no excessive amount of frost in freezer,per customer frost on upper back found gaps between liner and cabinet wall on mullion side,added adhesive to liner gaps. See sticky note"
REFRIGERATOR KITCHENAID KFIS29BBMS03 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the ice maker. I ran the harvest test and found the unit working as designed.
DRYER WHIRLPOOL WED4815EW1 Arrived on site to install previous diagnosed part. I gained access to the heating element and found the coil not mounted right and grounding out to the assembly. I fixed how the element was mounted and it is no longer grounded out. I replaced the thermal fuse. I tested the unit and now it is working as designed. Job complete.
COOKTOP WHIRLPOOL SCS3617RS05 "Arrived on site to install previous diagnosed parts. Gained access to left rear valve. Removed failed valve and installed new. Turned gas on to unit, checked for leaks with bubble solution and gas sniffer. No leaks found. Assembled unit and tested all burners. Found front right burner not igniting. Cleaned burner cap, tested burner and found same results. Checked orifice and found clogged. Cleared orifice and tested burner. All tested good.
REFRIGERATOR WHIRLPOOL WRX988SIBE00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found refrigeration leak in fresh food evaporator. Due to contaminated system evaporator, compressor, and filter dryer would need to be replaced to complete repairs.
RANGE WHIRLPOOL WFE975H0HZ1 Arrived on site to diagnose a range that is sparking. Found pinched wire behind control panel. Repaired wiring and tested unit. Found all is working properly at this time.
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site and inspected washer and found error code F3E1 saved. Ran all functions in a manual diagnostic cycle and did not see any issues. All water pressure is good drain pump removes all water at the end of the test. Inspected air pressure hose and air trap per service pointer W10803528, There is no extra flashing inside of trap. Remaining possibilities are pressure sensor or control board.
WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for washer not operating. Put unit in diagnostics and had stored error code F2e1 stuck key, F5e2 lid lock faulty and f0e2 over suds. Tried to put unit in auto test and lid lock would not engage. Replaced lid lock, tested unit and unit passed all diagnostics. No leaks present at this time. Job complete"
ICE MACHINE WHIRLPOOL KUID508ESS2 Arrived on site and installed new housing. Tested operation and found unit working properly. Job complete
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site for customer complaint of unit not working after self clean, found failed thermal fuse, I replaced thermal fuse, found failed control/melted control ordering control and bringing back tod. ; ordrng 1 W10741603 (cntrl-elec)"
DISHWASHER GE GLD4466R00SS Arrived on site for leaking dishwasher . Found drain tube spraying when unit drains . Ordering tube .call to set return ; ordrng 1 WD24X10045 (drain tube a)
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer not completing cycle. Inspected unit and work area. Found no hot water connected to unit. Found drain line tied in to drain. Performed diagnostics mode and checked fault codes. Found fault code F8-E1 long fill or no fill. Performed automatic test mode and found issue with inlet valve. Removed inlet valve and found cold water filter majorly clogged. Installed new valve. Called Whirlpool tech line and spoke with Robert. He recommended to have Y valve in to hot water. Informed customer on standpipe and needs a minimum diameter of 2 inches and added Y valve to have connected hot water. All else tested good, no water leaks detected durning service."
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for Dishes Not Drying - DishwasherPut into diagnostics and no errors came up. Rinse aid dispenser was full. Adjusted rinse aid dispenser from 1 to 3 to allow more rinse aid to be dispensed for optimal drying. Checked for leaks, no leaks detected. Job complete."
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site for range knob broken. Inspected unit and work area. Removed valve cover, tested for gas leaks using gas sniffer and bubbles solution. Found no gas. Assembled unit and installed new knob. Tested all operations, all tested good."
REFRIGERATOR WHIRLPOOL ED2FHEXVB01 Arrived on site for fridge leaking. I inspected the unit and work area. I found the water dispenser not working. I checked the water filter and found it not installed correctly. I reinstalled the water filter and found the dispenser working. I found ice build up on the ice maker fill tube. I removed the ice and cycled the ice maker. It cycled and filled as designed. I could not find any leak with the fridge. The drain tube is clear. I spoke to the customer about cleaning the condenser every six months. No water leaks detected. Job complete.
DISHWASHER WHIRLPOOL IUD7070DS3 "Arrived onsite to replace previously diagnosed parts. Replaced pump and motor, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
REFRIGERATOR UNKNOWN GSF26C4EXS03 "Arrived on site to inspect refrigerator freezing in the fresh foods section. Upon further inspection, I tested temps in the RC section and got 30 degrees. I placed the unit in diagnostics and tested the diffuser and found it broken in the open position. I removed and replaced the diffuser and retested and unit is operating as designed. No water leaks observed during service, job completed."
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site to install previous diagnosed parts. When opened door to gain access to pump, noticed a sweat smell, indicator of sealed system failure. Performed diagnostics mode, ran compress and condenser fan. Monitored operation and did not see frost pattern on evaporator tray. Measured amp draw and found low amp draw. Found sealed system leak. Would need to replace compressor, filter drier and evaporator with recent diagnosed failure.
WASHER WHIRLPOOL WTW7000DW4 "Arrived onsite for washer not filling with water. Unit displayed f3e2 inlet fault, LF long fill and f2e1 stuck button. Tested unit in auto test 51, and on cold and hot fill the unit was not receiving water when called. Replaced housing. Tested unit and unit is now functioning properly. No leaks present at this time. Job complete"
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found F0E5 only saved error code. Set washer into a diagnostic cycle and all functions passed. Sent video of washer completing cycle to MS, explained to apartment complex again that customer instruct is only allowed once.7729056922"
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for unit smelling like gas up to 450 degrees. Tested unit up to 450 degrees. Couldnt smell a gas smell from the unit. Only smelling the exhaust smell from the cavity expelling heat. Called Techline to report findings. Got sr#7729054378. No issues at this time. Job complete
DISHWASHER KITCHENAID KDTM354DSS0 "Arrived on site to diagnose dishwasher leaking from bottom. On arrival I removed the toe panel and it was drenched, with rust on the legs. Ran unit and drain pump was struggling. When unit filled I saw water start running out of the diverter.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 on site to install previously diagnosed and ordered parts. Upon arrival, I found the unit RC evaporator engulfed in ice. I rescheduled the call and advised the customer that the unit would need to be unplugged and defrosted before I could move forward. Had customer sign the waiver of damages from defrosting refrigerator and recommended that they place towels around the back and sides of the unit to protect baseboards from water damage. Will return with all prescreened parts. Made unit accessible to move out from wall to unplug and advised customer to do so at least 24 hours before.No water leaks observed during service.; ordrng 1 CNOTE (LSO)"
MICROWAVE KITCHENAID KMBS104ESS02 "Arrived onsite to replace electric control, replaced electric control, unit working properly, job complete."
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site to install parts previously diagnosed. Replaced main control,defrosted evaporator,replaced cover,secured thermistor to correct location on suction line. Ran diagnostics all test passed.
DISHWASHER KITCHENAID KUDE70FXSS4 Arrived on site to diagnose a dishwasher that is leaking. Found screws for upper rails on left side loose. Tightened mounting screws and found all is working properly at this time. No leaks were found after services were performed.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found pump not fully installed on unit. Installed pump properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived onsite for microwave light out. Upon inspection I found the microwave light had a broken filament. I advised that the light bulb would not be covered under warranty. I spoke to techline about the venting issue and they confirmed the unit is working as designed, I noticed grease build up on the cabinets. The customer called the builder and he came out and cut the vent while I was there and removed some tape obstructing the damper while installed. we verified that the damper is opening and venting as designed. Unit is working as designed at this time. Job complete techline SR#7728987851"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for unit not spraying water. Tested unit. Found that sump pump and motor was not working. Replaced pump and motor. Tested unit. No leaks at this time. Job complete.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for oven not heating. Performed diagnostic and found the igniter was not glowing or heating. Checked voltage and found proper voltage. Checked resistance of igniter and found 0 resistance. Replaced ignitor. Retested and unit now lights as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for Freezer Light Not Working. Removed light and tested. Tested faulty. Replaced light and came on immediately. Working as designed. Job completed.
RANGE JENN-AIR JGCP436HL00 "Arrived on site to inspect cooktop burners not lighting. Upon further inspection, the customer advised that the burners take too long to ignite and sometimes the flames are too high. I tested the burners and find the flames too high and all burners taking too long to ignite. The front right burner ignitor was not arcing to the burner cap like its supposed too and when it did light, in the low setting, the flames were too high and shooting out the sides. I removed the burner head and disassembled it and found the paper gasket inside was badly worn and falling apart. I cleaned the burner head and ignitor and reassembled the head and retested and it is still shooting the flame out the side. I did the same with the back right burner and it continued to do the same. I am ordering all burner heads, caps, and screws, along with a CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service. No gas leaks detected during service.; ordrng 1 CNOTE (LSO PER CUSTOM
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site for refrigerator not producing ice. Performed diagnostics and harvest ice maker cycle. Found ice maker not responding. Measured voltage at ice maker and found correct. Found failed ice maker. Removed ice maker and installed new. Ice maker started harvest cycle without advancing. Monitored ice maker cycle. All tested good, no water leaks detected."
DRYER AMANA NED4655EW1 Arrived on site for dryer not advancing on time cycle. Inspected unit and work area. Measured voltage to unit and found 240 volts. Gained access to timer and found 2 pin molex connector disconnected from timer. Corrected connector and tested operation. Found advancing on time cycle. Tested all other operations. All tested good.
REFRIGERATOR KITCHENAID KBFN502EBS02 "Arrived onsite for a refrigerator that still wont make ice. Inspected unit and work area. Attempted to jump the icemaker. Unit would not jump. I tested voltage to he icemaker and found 10 V AC. Went to service diagnostics and tested door switches in test 8 and found refrigerator doors showing opened and closed. However, when testing the freezer section, I found the door registering as open regardless of being open or closed. I went into the freezer section and tested the door switch at the door switch terminal and found it making and breaking. Spoke to SW and was told to replace the old switch with the new one to see if it made a difference. Found no difference in the way it opened and closed. Went to the control and tested resistance through the harness. Found the door showing open through the door switch circuit. I called Techline and spoke to Austin SR # 7729054144. He advised the issue was probably with the control board due to the control sen
DISHWASHER WHIRLPOOL KDTE234GPS1 "Arrived onsite to replace front panel and console, replaced parts, test unit, unit working correctly, job complete."
REFRIGERATOR WHIRLPOOL WRS315SDHM03 "Arrived on site for no cool. Removed evaporator cover weak frost formation on evaporator no traces of dye in freezer compartment,removed compressor cover found leak at fitting. Replaced fitting and drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly SEALED SUSTEM REPAIR ; used 1 WPW10143759 (DRIER UV) from stock"
RANGE WHIRLPOOL WGE745C0FS01 Arrived on site for a range that had a liner paint chipping on the inner flooring of the upper oven And was turning into a 4 inch long crack. I called whirlpool tech line and spoke with Adrian sr# 7729057343. Attempted to try a video call with tech line 4 times and it would not go through so Adrian instructed me to take as many photos as I couldve the crack area and send them over to her pool so they could review it. Call complete
WASHER WHIRLPOOL WTW5105HW0 Arrived on site to install previously diagnosed parts. Inspected and work area. Replaced UI and tested unit. Unit popped up trying to connect to Wi-Fi. Unit could not connect to the Wi-Fi and there was no options to change the Wi-Fi router to connect to. I attempted to contact Wi-Fi care team and they were closed. Tried to contact CSNDW and was unsuccessful. Advise customer to contact the Wi-Fi trade team during normal business hours for help connecting her washer. Call complete.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site to inspect refrigerator noises. Upon further inspection, I changed the temperature in the unit and when the compressor and condenser fan came on the unit began to make a loud humming/rattling/vibrating noise. I leveled the unit and the noise continued. I placed the mastic/sealing prescreened for this call in between the condenser coils and the chassis and in between the coils and the bar underneath the coils and the noise stopped. Customer will email POP to office for proof of warranty. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for no cool in fresh food. Found evaporator incased in ice. Defrosted evaporator,replaced defective thermistor,secured new thermistor to correct location on suction line using foil tape and a zip,secured evaporator to liner secured back cover with 4 screws,changed defrost setting to basic."
DRYER WHIRLPOOL WED95HEDW1 "Arrived on site for a dryer that is making a noise. Inspected unit and work area. Customer initially stated that the issue is that the unit intermittently makes a noise. Tested the operation and found no noise. He then proceeded to say that when the unit has too many clothes in it, it doesnt dry. Unit had clothes in and I was able to run a cycle for 10 minutes without failure. Customer then stated the issue is with the user interface taking 3 seconds to press the start button. Tested the UI and checked for error codes. UI tests worked as designed. Only error code to pop up was an F4 E3 (restricted airflow). Customer said the clothes werent coming out as dry as they used to. I checked airflow and found proper airflow. The customer then stated the issue is with the drum not turning when a load is in it and they have to remove almost every all clothes in order to get it to run. Customer added a full load of wet clothes and the unit ran as designed both on nor
WASHER WHIRLPOOL MVWB835DW1 Arrived on site for: Washer is noisy during parts of wash cycle during agitation. It sounds like something is stripped on the drive assembly and makes a loud noise during parts of the wash cycle.Ran diagnostics and had no errors. Looked underneath washer and found grease. Customer agreed for work to be done. Replaced gear case and ran agitation cycle to ensure no noise was present. Tested as designed. No leaks detected. Job completed.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site to inspect ice maker not making ice.Found the ice bin was was seized into the unit and after several attempts I couldnt free the ice bin assembly from the unit.Advised the customer he needed to defrost the unit so the ice bin will melt and free from the unit.Also found Kingdom Appliance came out in April , promised to get the customer the needed parts and never returned.Ordering the ice bin assembly and will return with the ice maker and valve.Office to reschedule the customer.; ordrng 1 W10562191 (ICE BIN ASSEMBLY )"
WASHER MAYTAG MVWX655DW1 "Arrived on site for customer complaint of not making noise, gearcase leaked I replaced gearcase, cam, and belt, calibrated unit, tested good."
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for refrigerator with ice formed at the bottom of the FC. Upon inspection I verified the ice so I cleared the ice via steam but the water would not go down the drain. I accessed the drain hose and disconnected. I stuck my screw driver up into the drain and water began to pour out but once I took the screw driver out it stopped. I removed a red rubber piece of something from the drain and the unit drained as designed. Unit is now working as designed and leaks were detected during time of service. Job complete.
DRYER SAMSUNG DV219AEWXAA "Arrived on site for dryer not heating. I inspected the unit and work area. I found the dryer cabinet full of lint, I cleared out the lint. I found the heating element damaged and not working.The customer agreed. I installed the new heating element. I tested the unit and it is now working as designed.
OVEN JENN-AIR JES9800BAS "Arrived on site and inspected range and found bake element has failed.After replacement element is working properly took one picture, job complete."
REFRIGERATOR WHIRLPOOL GI0FSAXVY08 Arrived on site for freezer door not opening and shutting properly. Customer stated unit has been cooling fine since last trip and upon arrival the drain line was not clogged and there was no evidence of water freezing from clogged line like there was on the first trip. Due to prior issue with Freezer door not shutting all the way because of the Flat ice formation That was overfilling from the drain line because of hot air had gotten inside and frozen around the rails of the fridge and upon last trip I had removed all the ice in the rails and Tess of the unit is working as designed at this point the rails are now frosting up again due to the oil (that is put on them in the factory) evaporating from the prior hot and cold air mixtures that were occurring. We will need to return with the upper and lower racks slide rails and covers for the units freezer door assembly. No ice buildup of any kind at time of diagnosing Office to reschedule after getting a
REFRIGERATOR WHIRLPOOL KSSC48QMS01 (JM) Arrived on site for refrigerator to replace previously diagnosed parts. Installed block fan and air flow was good from FC to RC. Working as designed. Call complete.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for control turning indicator beep off and on randomly . Customer is aware of holding the one button to turn off sound . Ordering control for that issue . Pop corn cooking sound is the turn table motor . Ordering all turn table parts . Call to set return visit ; ordrng 1 8184109 (spacer) and 1 W10642989 (motor-turn) and 1 W11245707 (support) and 1 W11252182 (ring-turn)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to unstick door. Found door had ice frozen to it from previous visit. Was able to open door and melt down ice. Unit is now working as designed. Door switch for FC was stick and has water in it. May need to replace, but light came on. Call complete."
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Arrived on site and inspected refrigerator not cooling.Found the compressor was running but was burning hot.The amp reading was .70.The condenser fan was working.There was 123 volts at the wall.Was in the phone with SW and also completed the sealed system thread to determine the sealed system repair is neededOrdering sealed system parts.Office to reschedule the customer for return service visit.Needs more work; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2 HOURS) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10836706 (EVAPORATOR ) and 1 W11092625 (COMPRESSOR ) and 1 WPW10143759 (UV)
DISHWASHER KITCHENAID KDTE234GPS Arrived onsite for unit not washing. Tested unit. Unit test good. No leaks at this time. Job complete
MICROWAVE WHIRLPOOL WMH32519CS0 "Arrived onsite for a microwave that is sparking. I checked the unit and could not find any signs of arcing in the cavity. I tested the unit and heard the magnetron humming loudly which indicates a high voltage system failure. I explained to the customer that the magnetron, capacitor, and diode could need to be replaced.Call complete.
MICROWAVE KITCHENAID KHMS1850SSS0 Arrived on site to install trim piece to replace broken upper trim. Replaced panel and installed new screws. All is now working as designed. Call complete.
ICE MACHINE KITCHENAID KUIC18PNZS0 "Arrived on site for customer complaint of unit not producing ice, found filter was not inserted all the way, I inserted the filter, unit tested good.
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site for customer complaint of door handle loose, I tightened set screws, tested good."
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher door not closing properly and leaking water. During testing found that the rubber grommet on the right hand door hinge was causing the issue. Adjusted the grommet and door is closing properly. Found that the vent gasket is not sealing properly causing water to leak onto the door. Removed door panel to attempt to fix the gasket and was unsuccessful. Will need to replace vent assembly. Ordering parts and office to schedule ; ordrng 1 WP8269259 (gasket) and 1 WPW10329609 (vent)
WASHER MAYTAG WTW5000DW3 Arrived onsite for the washer lid strike broken. Installed new lid strike and washer tested good complete
OVEN WHIRLPOOL RBD305PDQ12 "Arrived onsite to test unit for unit display not working, test unit found faulty console.
REFRIGERATOR WHIRLPOOL WRS965CIAM01 "Arrived on site and inspected recently installed ice maker not making ice.Found the customers use a lot of ice and when the ice maker doesnt make enough they buy ice and fill the ice bucket giving the unit a FULL BIN reading , so the unit doesnt fill.Called SW and was told to check several points in diagnostics test mode and found the ice maker defective.Removed and replaced it.Reassembled and told customer to wait for ice production Job complete"
COOKTOP WHIRLPOOL JGCP548HM00 "Arrived on site for customer complaint of front middle burner not working properly, found unit needed lp kit, I left lp kit with customer and let him know a licensed plumber has to replace it."
WASHER MAYTAG MVWB765FW0 "Arrived onsite for unit not filling with water. Put unit in diagnostics. Got F0E3 overload, F8E1 long fill, F2E1 UI stuck button. Erased codes. Tested unit. Found that the hot water is off when the unit called for hot water. Turned on water. Unit tested good. No leaks at this time. Job complete.
DRYER MAYTAG MED8630HC1 "Arrived on site to replace top panel from previous diagnosis. Installed panel, tested unit, unit works good. No leaks detected. Job complete."
WASHER MAYTAG MVWB765FW0 "Arrived onsite for unit not filling with water. Put unit in diagnostics. Got F0E3 overload, F8E1 long fill, F2E1 UI stuck button. Erased codes. Tested unit. Found that the hot water is off when the unit called for hot water. Turned on water. Unit tested good. No leaks at this time. Job complete.
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived on site to test unit for refrigerator not cooling. Unit had frost build up. Steamed frost off. Tested unit found bad wire harness. Replaced wire harness, tested unit, unit works good. Put unit into auto 8hr defrost. No leaks detected.
WASHER MAYTAG MHW4200BW1 "Arrived on site for a washing machine flashing an F5 E2 error code. Inspected unit and work area. Please do not in service diagnostics and found an F5 E2 (door lock error), F8 E3 (overflow condition), F8 E1 (no water detected entering washer), and an F0 E1 (load detected during a clean washer cycle) error codes. Ran unit through an auto test and found unit trying to lock the lid. It not being able to lock.Replaced latch and tested unit. Unit is working as designed. Unit seem to have an oversuds issue due to too much soap being put in on the cycle they tried to run prior to their call in. I advised them to cut down the amount of soap that is used in the unit and explained why.
COOKTOP GE JP3530DJ1BB Arrived on site to install previously ordered part.Disassembled and installed the front right infinite switch.Reassembled and unit tested as designed.Job complete
DRYER GE GUD27ESSMWW Arrived on site to replace previously ordered parts for dryer. Prior to replacing parts noted belt switch was not activated due to idler pulley position. Set idler pulley properly and tested unit. Found all is functioning properly at this time and parts ordered were not needed.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and inspected dishwasher adjuster broken.Removed and replaced the adjuster.Unit now operating properly.Job complete
DISHWASHER KITCHENAID KDTE334GBS0 "Arrived on site for customer complaint of dispenser broken, found broken dispenser, I replaced dispenser, unit tested good."
RANGE JENN-AIR JJW9830DDS Arrived on site to test unit for upper oven not heating. All heating elements tested good on both top and bottom. Found connection on top TOD was corroded. Cut corroded wire and put new connection. Both TODs tested good. Tested unit to 350(took pic) unit works good. Job complete.
REFRIGERATOR JENN-AIR JFFCC72EFS00 "Arrived on site for no ice and water dispenser issue. Found icemaker tray warped ran harvest test failed,tested dispenser water would cut off then start when door is opened then closed,disconnected harness at hinge,reinstalled harness tested water dispenser multiple times water dispensing correctly,if issue continues per tech support will need a new dispenser door. Installed a new icemaker ran diagnostics icemaker passed,ran fill test passed.
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived onsite to test unit for bottom panel not connected properly, checked unit found bottom not installed correctly from previous repair, installed bottom panel correctly, test unit, unit working properly, no leaks detected at this time, job complete."
WASHER MAYTAG MVWB835DW4 "Arrived onsite for unit not powering on. Tested voltage. Was getting 120v. Was able to get panel in diagnostics, got F6E2 UI communication. Replaced UI console. Tested unit. Unit tested good. No leaks at this time. Job complete"
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for water dripping from door dispenser. Found water tube was not properly set in tube housing causing water to accumulate and drip. Set tube in housing properly, tested unit, unit works good. Verified with customer drip was no longer present. No leaks detected. Job complete."
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite and replaced the microwave door. All checks good. Advised maintenance on the repair.
WASHER MAYTAG MVWB965HC0 "Arrived on site for a washer thats having issues starting. Inspected unit and work area. Tested unit and found unit not making selections. Unit would not power off, start a cycle, or even going to diagnostics. Tested voltage going to the user interface and found proper voltage. Ordering user interface and will return with control and latch. Office will need to contact customer about return date due to out of stock and psp item.; ordrng 1 W11025446 (panel-cntl)"
ICE MACHINE KENMORE 106.895931 "Arrived on site to inspect ice machine not making ice. Upon further inspection, the customer advised that the unit stopped making ice and the lights went out and then the display lights were blinking. I found water in the reservoir so I drained it and found the external drain pump operating. I turned the power on and the water began to fill the reservoir. The unit went through all of the steps and made a batch of ice. During this process, I found the water running over the spillway of the reservoir and the reservoir has a large crack in the bottom ad leaking water. I advised the customer of my findings and recommended that they watch the unit until I can get back with the reservoir and sensor and if it malfunctions again to document it so I will know what to look for when I return. I am ordering the reservoir, water level sensor, external drain pump, main control and UI and CNOTE-AUTHORIZATION for all parts. I left the unit on and operating. No water lea
RANGE WHIRLPOOL WFE515S0ES2 "Arrived on site for broken handle .found handle in good shape , vent is broken . Ordering vent . . ; ordrng 1 WPW10310922 (trim-vent)"
BUILT IN COFFEE JENN-AIR JBC7624BS00 Arrived onsite for a coffee maker that has no response from the front panel. I did find where the ribbon cable on the front panel had come out of the control. I seated the ribbon cable again and locked it in then pulled on it to make sure it would stay. I tested the coffee maker and found it working as designed. Call complete.
RANGE WHIRLPOOL WEG515S0FS2 Arrived on site to for stainless deprecating from glass. Test unit and replaced glass and unit test good job complete.
REFRIGERATOR WHIRLPOOL WZF34X16DW04 "Arrived on site found unit above temp . All fans ,compressor working . Did find frost build up on evap . Ran diagnostics all checked normal . Heater is working . Tested and found evap thermistor ohm was out of range . Replaced both thermistors . Removed frost , evap had good frost pattern . Job complete ."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite and found unit left switch not engaging and right switch broken. Shimmed left switch. Ordering right switch to finish repair. Also freezer door handle loose. ; ordrng 1 W11396033 (SWITCH)
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site for indicator light staying on when cook top burner is off . Found burn markers on left front switch . Replaced switch . All checks normal with switch and no other issues found with other switches . Job complete .
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for fridge not cooling. I inspected the unit and work area. I found the unit not powered on. I powered the unit on and gained access to the evaporator. I found no frost pattern forming on the evaporator. I gained access to the compressor and found 13.5 amps on start up, and .4 amp during run. I let the compressor run for about 15 minuets, and found no frost pattern on the evaporator. This needs a sealed system repair. I am ordering an evaporator W10836706, compressor W11126760, UV dryer WPW10143759, access valve W10913906. The office will reschedule.; ordrng 1 2HOURS (2 HOURS ) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 W11126760 (compressor) and 1 WPW10143759 (dryer)"
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the FC foam insulation stuck to the FC coil so I ran a forced defrost again and this time found the unit not defrosting. I removed the cover and tested it again and found the heater only getting 16VAC. I changed the main control and tested the unit again. The heater was getting 120VAC and working as designed. Call complete.
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived on site to install previously diagnosed and ordered parts. Due to the microwave mounting nuts being stripped as were the screws, I removed the unit from the wall and removed the cover and installed new mounts. Placed the unit back on the wall and secured it with the mounting bolts and tested. Unit is operating as designed and is safely secured to the cabinets/wall. Job completed."
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to diagnose wall over not powering on. On arrival saw the console had an hourglass icon and a dont unplug icon. Tried power cycling unit to reset, and unit goes right back. Replaced main copernicus control. Retested and unit still just goes to that icon. Called tech line and confirmed the Ui and console is independent and has to be replaced. Ordering console. Office to reschedule.; ordrng 1 W11297709 (console)"
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer making a thumping noise. I inspected the unit and work area. I found the ring bearings not staying in place. I replaced the ring bearings and tested the unit. The unit is now unblinking and heating with no more noise. I found the unit to have poor air flow. I recommend to the customer to have the vent cleaned all the way out by vent wizard. Job complete.
REFRIGERATOR KITCHENAID KFIS29BBMS03 Arrived on site for a refrigerator that is frosting up in the evaporator. Inspected unit and work area. Customer showed me what was going on and found drip pan bowed in the center and will need to be replaced. Found evaporator fan motor barely blowing. Customer also advised that her deli UI had some numbers missing to where she couldnt tell the temperatures in her drawers. She said she could change selections but was barely visible. Call complete.
WASHER WHIRLPOOL WTW4950XW3 Arrived on site to diagnose a washing machine that will not spin. Tested unit and found main control not sending power to motor. Control will need to be replaced to complete repairs.; ordrng 1 W10480261 (cntrl-elec)
WASHER MAYTAG MVWB835DW0 "Arrived onsite for washer not receiving control. Found control wasnt sending power to the unit but was receiving
MICROWAVE WHIRLPOOL AMV2307PFS Arrived onsite for unit not heating after one minute. Tested unit. Found that unit is still heating but cannot turn on fan to keep the magnatron cool. Need to return with control board and fan. Office to reschedule.; ordrng 1 W10825649 (motor-fan)
MICROWAVE WHIRLPOOL WML75011HZ8 Arrived on site to replace control board and fans and ui and panel. Replaced parts turned u it on and can hear loud noise coming from magnetron. Removed magnetron and a something fell from the wave guide. C Job complete File#7729043736
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for a refrigerator that wont make ice. Inspected unit and work area. Attempted to put unit into our harvest and found motor not running. Checked harness connections and found harness connections broken inside the door. Ordering freezer door and office will need to contact customer about reschedule date due to out of stock and PSP items.; ordrng 1 LW11038922 (dor-fip)
REFRIGERATOR GE GSH22JSCB Arrived onsite for refrigerator complete no cool. Customer stated that they had 2 different companies come out and diagnose a sealed system repair. Upon inspection I found the compressor very loud and making a abnormal gurgling or almost like water or a foreign substance in the lines. After speaking with SW we determined that the unit would a sealed system repair to restore normal function to the unit. I am ordering compressor kit (WR87X10111) R134 drier (WR86X25269) condenser (WR84X10022) evaporator (WR87X28949) access valve (TJ90SF8404) office to R/S when AUTHO is approved. ; ordrng 1 TJ90SF8404 (ACCESS FITTING ) and 1 WR84X10022 (condenser) and 1 WR86X25269 (DRIER ) and 1 WR87X10111 (compressor) and 1 WR87X28949 (refrigerator evapora)
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for refrigerator leaking water. Upon inspection found the fill tube for ice maker was not in correct position. Every time the ice maker called for water it would splash throughout the freezer and overflow into the refrigerator. I cleared ice buildup in fridge and most in the freezer however even with replacing the fill tube the ice maker was still leaking from the back. The evaporator cover must be removed to examine whats going on. The top left does seem to be bulging out and may be causing the ice maker to leak. The unit will have to defrost 24-48 hours before next visit. Will place order for ice maker and valve. Office can prescreen others as necessary. Office to reschedule. ; ordrng 1 WPW10279909 (valve-inlt) and 1 WPW10715709 (icemaker)
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for water leaking from dispenser. Called tech support per tech support need to replace dispenser water tube and spigot,ordering tube,shana from office is ordering spigot. SR#7729044569; ordrng 1 WPW10511930 (TUBE WATER )"
REFRIGERATOR WHIRLPOOL ART308FFDM06 Arrived onsite for unit not cooling properly. looked at unit. Saw frost buildup inside the freezer. Was able to dry what was in the freezer. Founded that the evaporator motor was not working. Replaced evaporator fan. Tested unit. Unit test good. No issues at this time. Did let customer know to allow unit to thaw for another 24hrs before turning on the unit to allow more ice to thaw from blocking the air going to the refrigerator. Job complete
MICROWAVE WHIRLPOOL AMV2307PFS2 Arrived onsite for unit not heating properly after a minute. Tested unit. Could not control fan speeds. Replaced control. Did not solve the issue. Ordered part. Office to reschedule ; ordrng 1 W10825649 (motor-fan)
DRYER MAYTAG MED7230HC0 Arrived on site and tested operation. Found rattling coming from inside unit and when cycle ended the motor sounded as if it were slowly stopping. Found blower wheel not locked onto mounting nut and free spinning. Cut blower wheel off and found nut is also seized to motor. Installed new motor and wheel. Tested operation and found unit working properly. Job complete
OVEN WHIRLPOOL WFG320M0BS3 Arrived on site for oven not heating properly. Ran three sets of temps and averaged to 352. Oven is heating as designed.
REFRIGERATOR WHIRLPOOL WRT138FZDM03 "Arrived onsite for refrigerator leaking. Upon inspection found Water tube not inserted completely into valve connector . Established connections, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site and tested operation. Found basket cracking and wash plate cracking. Ran diagnostics and found gear case is making a thumping sound when in spin. Found oil leaking from gear case. Unit will need new gear case, basket and wash plate to repair. Office to schedule return services due to part availability ; ordrng 1 W10734521 (slider) and 1 W10811960 (spin basket) and 1 W11455453 (GEARCASE )"
REFRIGERATOR FRIGIDAIRE FFHB2750TS6 Arrived onsite for the refrigerator ice maker leaving flakes in the ice. During testing found that the ice maker and ice container is the cause of the flakes will need to replace container and ice maker. Customer wants us to replace the fill tube as well on next visit. Which customer has the fill tube. Ordering parts and office to schedule ; ordrng 1 242093006 (ice container assy) and 1 242270106 (ICE DOOR) and 1 243297613 (ICE MAKER) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR )
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site and replaced wash motor and lower spray arm, uploaded two videos to KB/AHS. DishWasher is no longer leaking and there is no ticking during cycle, job complete"
REFRIGERATOR WHIRLPOOL ART308FFDM06 Arrived onsite for unit not cooling inside of the refrigerator or freezing in freezer. Looked at unit. Found that evaporator motor was not working. Replaced fan motor. Fan motor started running with new motor. No issues at this time. Job complete
COOKTOP JENN-AIR JIC4430XS00 "Arrived on site to replace module from previous diagnosis. Replaced module, tested unit, unit works good. Noticed vent cut out was not present in cabinet per installation instructions.
VENTHOOD UNKNOWN UXT5536AAS3 Arrived on site for vent hood with broken button. Inspected unit and work area. Found control will need replace to correct. Removed failed control and installed new. Assembled unit and tested operation. All tested good.
ICE MACHINE WHIRLPOOL KUIA15NLHS9 "Arrived on site to inspect ice machine issues. Upon further inspection, the customer advised that the unit is making too much ice. I tested the bin thermistor and found it out of range. I removed and replaced the bin thermistor and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to follow up on oven throwing fan speed error code. Found F8E0, F6E4. Unit console is highly slow and unresponsive. Buttons have to be pressed numerous times, or powered on and off. Ordering new blower and console to resolve continuous errors. Cleared current errors. Office to reschedule. ; ordrng 1 W11200129 (blower) and 1 W11296171 (console)"
WASHER WHIRLPOOL MVWB850YW1 Arrived on site to diagnose a washing machine that will not drain. Found main control shorted and not powering drain pump.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for the dishwasher not filling with water. Ran diagnostics and found no issues with the dishwasher its filling with water and washing and draining correctly. Heater came on and is working properly. No issues found at this time. No leaks detected. Complete
RANGE WHIRLPOOL WFE505W0HB1 "Arrived on site to test unit for oven not heating. Found bad terminal block. Replaced terminal block, tested unit to 350, unit works good. Job complete."
WASHER WHIRLPOOL WGD4985EW0 "Arrived onsite for dryer making loud noise. Tested unit and noise was apparent. Disassembled unit and found lock clamp to motor was off causing the motor to be off balance when the tension from the belt and pulley were applied. Re clamped motor, tested unit and unit is functioning properly. If problem reoccurs, recommend replacing clamp. Job complete."
DISHWASHER KITCHENAID KUDE70FXPA2 Arrived on site to diagnose a dishwasher with an upper rack not operating properly. Found right side rail and right side adjuster both broken. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived onsite for dishwasher not powering on. Upon arrival found unit was wired correctly but wasnt receiving power from outlet, found outlet was off at breaker flipped on and tested unit tested good. Job Completed."
MICROWAVE AMANA AMV2307PFS3 Arrived onsite for unit not heating properly. Tested unit. Replaced control board. Did not solve issue. Fan is not turning on during operation and is causing the shut off heating after 1 min. Ordered part. Office to reschedule.; ordrng 1 W10825649 (motor-fan)
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site today to say microwave with a blower that is not functioning. Tested unit and found wire for blower motor not locked into Molex connector properly. Receive the wire and tested unit. Found all is functioning properly at this time.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for sealed system repair. I put the unit into test 4 and let the system equalize. When I punctured the drier I found no pressure. I powered the compressor on and found it no pumping properly. I removed the failed compressor and installed new. I installed a UV dryer and a access valve. I puked a vacuum in the system and found the vacuum holding. I went to put a charge in the system and found my scale not working. I put a charge into the system until I found frost at the compressor. Once I saw frost in evacuated the system until the frost as gone. I powered the unit off and checked equalized pressures. The pressures are good. The unit is operating as designed.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived onsite for the refrigerator ice maker not working.
DRYER MAYTAG MEDC465HW0 "Arrived on site to replace heating element and electric control from previous diagnosis. Replaced element and control, tested unit, unit works good. Job complete."
REFRIGERATOR KITCHENAID KRFC604FSS02 Arrived onsite for the refrigerator FF section not cooling. During testing found that that the evaporator is covered in ice and the evap fan was not working. Will need to replace evap fan and thermistors and hv control . Customer also need a filter cap to be able to remove the water filter. ; ordrng 1 W11189114 (cap-filter)
REFRIGERATOR WHIRLPOOL WSF26C3EXW Arrived on site to diagnose a refrigerator that is not dispensing water. Found reservior frozen over. Thawed reservoir and tested unit. All is working properly at this time and no leaks were found at time of service.
WASHER MAYTAG MVWC565FW2 Arrived on site and inspected washer and found customer put their finger on the inside edge of the top panel cut. A new top will be needed to correct the issue.; ordrng 1 W11211509 (TOP)
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to diagnose dryer taking several cycles to dry. Checked airflow in unit first. Used paper first and found no suction, but actually some air pushing back. Ran vent test tool and verified poor airflow. Advised to have maintenance check out vent to see if so,etching is stuck in it from construction. Call complete."
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for a refrigerator to install previously diagnosed parts. I installed a shim under the RR wheel and leveled the unit to get the doors even. The customer was satisfied with the unit. Call complete.
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to install previous diagnosed parts. Removed failed control panel and installed new. Found same results. Gained access to control and found no DC voltage from control. Will need to replace main control. Office to schedule appointment when ETA is available on part.; ordrng 1 W11322905 (CONTROL)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for refrigerator with broken door switch. Upon inspection I confirmed the door switch had broken off leaving a hole where the rocker switch should be. I replaced the switch and tested the unit. Unit is working as designed at this time. Job complete.
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked test #56 ad found E2 error code-ice maker motor lost position. I tested the IM in test #57 and it failed to harvest. I removed and replaced the ice maker and cycled the power to the unit. Retested the ice maker in test #57 again and it operated as designed. Tested the fill tube in test #45 and the IM filled with water. No water leaks observed during service, job completed."
WASHER MAYTAG MVWB850YW1 "Arrived on site to diagnose washer with leak from bottom. Ran unit and did not verify leak immediately. Hacked under the unit and found rust splatters all over the bottom of the unit. Tried to remove rotor and rotor bolt started stripping immediately. Saw rust water spots on bottom of rotor. Advised to customer we would need to replace rotor stater and bearing again. Advised its likely that the area the bearing seals to tub is warped or damaged and bearing keeps rubbing and coming loose.
REFRIGERATOR KITCHENAID KFIS25XVMS2 "Arrived on site for water leaking. Diagnosed a defective icemaker water leaking from icemaker assembly,replaced defective icemaker ran new icemaker through a cycle water filled icemaker no leaks."
WASHER WHIRLPOOL WFW70HEBW0 Arrived on site and ran water through diagnostic cycle again and finally duplicated water flow problem through hot water valve. A new valve assembly will be needed to correct the issue.; ordrng 1 W10599356 (water inlet valve)
RANGE WHIRLPOOL WEE510S0FS1 "Arrived on site ,for display flickering . Found some of the lights in display were dimming and or flickering . Ordering control w/ display . Please call to set return . ; ordrng 1 W10894098 (cntrl-elec)"
OVEN JENN-AIR JJW3830IM00 "Arrived on site for customer complaint of ovens not working at the same time, found failed console, I replaced console, unit tested good."
OVEN WHIRLPOOL WEE750H0HZ1 Arrived onsite and replaced inner door glass and cleaned oven for broken glass. All checks good. Unit is now operating as designed
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived onsite to test unit for unit top rack not lock, found adjusters broken, replaced adjusters, test unit, unit works correctly, no leaks detected, job complete."
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site to repair sealed system, I replaced compressor, and dye filter drier, unit tested good and started to cool. Instructed customer to wait 24 hours to make sure it is cooling properly."
DISHWASHER WHIRLPOOL KDFM404KPS0 "Arrived on site and inspect the dishwasher and found signs of leaking on the left-hand side of the inside door panel. Took pictures. Found door gasket is compressed on the left upper corner and after resetting it it appears to be operating properly if issue continues a new door gasket will be needed to correct the problem, job complete"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived onsite for refrigerator lights not working. Replaced freezer light as that is the bottom of the circuit, all lights now operating as designed. Job Completed."
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived onsite for a refrigerator with the FC frosting and the RC not cooling correctly. I found the air tower not snapped in fully causing an air gap on the return air and the exhaust air. I corrected the air tower and it seals correctly. I found the refrigerator door twisted causing a large air gap on the bottom right side of the door. The door needs to be replaced. Ordering LW10642551 dor-fip. Office to RS.; ordrng 1 LW10642551 (dor-fip)
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site for washer has power but will not run. Has an error and it wont run. Put washer in diagnostics and got F0E9 and F0E5 unbalanced load. Cleared errors and started diagnostics to test shifter, spin, and agitate. All tests passed. No leaks detected. Operating as designed."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site and tested operation. Found ice door opening and closing properly. Found unit making very little ice and ice cubes are smaller than they should be. Tested fill after harvest cycle and found ice maker is not calling for enough water. Also found ice maker fan motor making a loud vibration noise. Unit will need new ice maker and fan motor to repair. Office to schedule return services for part availability. ; ordrng 1 WPW10300024 (icemaker) and 1 WPW10308033 (motor-evap)
DRYER WHIRLPOOL WED6600VW0 "Arrived on site and inspected dryer and found power is showing on user interface but it will not start. Found thermal fuse has failed after replacing thermal fuse dryer is heating normally but found restricted airflow, took one picture. Recommended that customer inspect it to the exterior of the home, job completed"