We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Austin, TX 78727
Wesley
Job Details: 04/10/2024
Arrived onsite and found unit operating with failed gearcase shaft vertical movement. Cam broke a 3rd time from offset torsion. Replaced the gearcase and the cam. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS05
Near Round Rock, TX 78664
Wesley
Job Details: 04/10/2024
Arrived onsite and found unit operating with failed ignition stem length. Repaired by adjusting ignition stem length. Restored ignition function. All checks good.
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Horseshoe Bay, TX 78657
Lou
Job Details: 04/10/2024
"Arrived on site to inspect washer damage. Upon further inspection, I found a dent in the back right corner of the top panel (photo). Removed and replaced the top panel and secured it to the unit. Job completed. No one available to sign for receipt."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Temple, TX 76502
Jonathan M
Job Details: 04/10/2024
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the tub assembly, sharks, and Springs. We were assemble the unit and tested unit. Found the unit working an operating as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED7000DW1
Near Buda, TX 78610
Andrew
Job Details: 04/10/2024
Arrived on site to test unit for not heating. Found element was burnt out and resistance was reading open. Replaced element and unit is now working as designed. Unit failed ventilation test. Advised customer to have venting cleared to prevent further damage to unit. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Austin, TX 78757
Matthew
Job Details: 04/10/2024
Arrived onsite for unit leaking. Found failed housing assembly leaking. Ordering valve assembly housing. Set to return the 23rd.; ordrng 1 W11172234 (Water valve assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Austin, TX 78732
Matthew
Job Details: 04/10/2024
Arrived on site for water leak issue. Found water leaking directly under the wash motor. Replaced sump motor assembly and retested. Unit working properly. No water leaks at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Lago Vista, TX 78645
Paul
Job Details: 04/10/2024
Arrived onsite for a dishwasher with a roller broken on the upper rack. I found two of the roller ps broken off the adjusters. I found one of the stops broken and the other one in bad shape and this contributed to the rollers getting broke. I replaced the adjusters and am ordering new stops for the rails. Ordering 2EA WP8565925 stop. RS for Wed 4/17.; ordrng 2 WP8565925 (Stop)s
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Leander, TX 78641
Paul
Job Details: 04/10/2024
Arrived onsite for a washer not powering on but it has voltage to it. I found voltage to the UI but it would not respond. I replaced the UI and it came on then turned off. I found the voltage dropping out from the main control. I changed the main control and tested the unit in the service cycle. The machine completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
KITCHENAID RANGE
Model KFEG500EBS3
Near Troy, TX 76579
Jonathan M
Job Details: 04/10/2024
Arrived on site to install previously diagnose part. Inspected unit and worked area. Replaced the bake element and tested the unit. Found the unit working and operating as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Georgetown, TX 78626
Sterling
Job Details: 04/10/2024
On arrival verified complaint of unit not turning on. Unit would not respond. When engaged on control lock it will register lock but that is the only function. Replaced latch and console no change. Replaced main ACU and unit now functions. Ran unit and checked for leaks no leaks found. Job complete operational test is good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Buda, TX 78610
Ryan B
Job Details: 04/10/2024
Arron site to inspect unit for glass not being secured. Found glass was not held by brackets. Added red sealing tape and secured with mounting brackets. Unit is now secured and flush. Tested unit unit is running as intended. No leaks present at this time. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Marble Falls, TX 78654
Lou
Job Details: 04/10/2024
"Arrived on site to inspect microwave/oven wall unit noises. Upon further inspection, the customer advised the unit is making the same noise as before when the magnetron and inverter board w was replaced. I tested the unit with my microwave tester and a cup of water, several times and could not duplicate the noise. I recommended the customer get s video of the noise and contact our office and provide the video to the office for our in house tech support staff can review to determine what the noise is. Unit is operating as designed, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Round Rock, TX 78681
Paul
Job Details: 04/10/2024
Arrived onsite for a refrigerator that is not making ice or dispensing water. I verified the customers complaint. I found the RC at 36 degrees and the sealed system components off when I arrived. I found the reservoir frozen due to the fan scroll settling and causing a gap at the top for cold air to migrate and freeze the reservoir. I heated the reservoir up and had good water flow. I used permagum and sealed the air gap. All is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Dripping Springs, TX 78620
Tim M
Job Details: 04/10/2024
"Arrived on site to test unit for no power. Tested unit found that console is not reacting to inputs. Unit is receiving proper voltage. Attempted to put unit into diagnostics, console powered on and is now working properly. Console mustve been stuck in a logic loop and needed a reset. Tan a diagnostic cycle, unit is running as designed. If issue does return unit will need its console replaced. No leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cedar Park, TX 78613
Paul
Job Details: 04/10/2024
Arrived onsite for a refrigerator that is not making ice or dispensing water. I tested the dispenser and found the dispenser working but there was no water in the icemaker mold. The customer stated that the water was turned off and didnt understand why it was dispensing water at this time. I checked the wall valve and it was in the off position. I turned it on and water still ran but slowly. I turned it back off and water started flowing again. I advised the customer that the wall valve is bad and needs to be replaced. I tested the icemaker and found it going thru a harvest and stopping. I replaced the FC door due to damaged wiring at the bottom of the door. The customer also stated the RC door was making a noise when opening and closing it. I applied grease to the door cam and hinge to prevent the noise. At this time all is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Liberty Hill, TX 78642
Miguel
Job Details: 04/10/2024
Arrived on site for washer just filling and draining. Ran diagnostics and found no errors. Attempted to run test and found control only shows 00 and does not go through steps. Replaced main control and same issue. Will need console. Reset for wed; ordrng 1 W11325580 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ
Near Maxwell, TX 78656
Andrew
Job Details: 04/10/2024
Arrived on site to test unit for no ice production. Found FC evap motor not engaging. Recommend evap motor and ordering control as precautionary. Verified motor receiving proper voltage. Ice maker completed harvest. Valve opened and filled ice maker. Ice maker fan engaging. Ice level sensors reading properly. Office to reschedule. ; ordrng 1 W11452196 (Fc evap motor) and 1 W10843055 (Main control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt138ffdm03
Near Manor, TX 78653
Wesley
Job Details: 04/10/2024
Arrived onsite for failed sealed system and repaired by removing and replacing the compressor and adding new drier and access valve. Pulled vacuum and inspected joints. Vacuum held. Charged system with 50g r600a. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Pflugerville, TX 78660
Luis
Job Details: 04/10/2024
"Arrived on site for loud noise while dispensing water. Diagnosed high water pressure and a defective water filter,lowered pressure to unit replaced filter customer provided tested water dispense loud noise no longer present"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Austin, TX 78731
Luis
Job Details: 04/10/2024
"Arrived on site for ui unresponsive. Diagnosed a defective ui control,replaced ui control tested ui operation good working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Kyle, TX 78640
Leonardo
Job Details: 04/10/2024
Arrived on site to replace control board and ui. Replaced both parts test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Austin, TX 78744
Ryan B
Job Details: 04/10/2024
"Arrived on site to replace tub, capacitor, actuator and splutch diagnosed on previous trip. Replaced pluton, tub, capacitor and actuator. Tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Buda, TX 78610
Andrew
Job Details: 04/10/2024
Arrived on site to test unit for not washing properly and not wringing items out fully. Found gearcase has failed and leaking oil onto cam assembly causing belt to slip. Customer stated they would just be purchasing new unit. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Austin, TX 78746
Joe Z
Job Details: 04/10/2024
"Arrived on site for broken latch. Upon arrival, inspected unit and found strike has filed. Replaced strike and ran an automatic test cycle. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Georgetown, TX 78628
Miguel
Job Details: 04/10/2024
Arrived on site for refrigerator leaking when using dispenser. Ran test and found leak from back. Removed panel and found condenser fan housing cutting water tubes. Used John guess 5/16 - 5/16 fitting to cut out and repair leak. Verified operation. Call complete.; used 1 WP2300868 (Fitting) from stock
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Austin, TX 78705
Ryan B
Job Details: 04/10/2024
"Arrived on site to inspect unit for not igniting properly. Pound spark module not sitting correctly to cause intended spark. Replaced spark module, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Austin, TX 78756
Tim M
Job Details: 04/10/2024
"Arrived on site to test unit for poor airflow. Tested unit found that damper control motor is seizing and making noise. Replaced damper and tested, unit is running as designed, no leaks detected, job complete."
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Copperas Cove, TX 76522
Tyler
Job Details: 04/09/2024
"Arrived on site for dryer making a loud noise and needing a ui panel. Upon arrival confirmed issue and found sound coming from idler pulley. Used repair kit and replaced idler, belt, and rollers, then replaced ui. Tested unit and found dryer working as designed also found signs of clog in venting of home and showed customer clogged vent on roof visible from the driveway. Instructed them to get a dryer vent cleaning done before using dryer again. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Georgetown, TX 78628
Lou
Job Details: 04/09/2024
"Arrived on site to inspect dishwasher not dispensing rinse aid. Upon further inspection, I placed the unit in diagnostics showing error code FA E1 (F10E1)-vent failure. I cleared the code and continued with testing. While testing, I removed the outer door panel to inspect the control and dispenser and also removed he toeplate to checks for leaks. When I removed the toeplate, I found the float switch missing (photo). I removed the drip pan and found the float switch shoved under the unit to the right side. Once the unit began to operate in test mode, I could hear the motor making a load moaning noise as if it were struggling to pump the water and then the dispenser began to make a loud noise. The customer was present during testing and heard the noises. I am ordering the sump assembly and vent assembly and will return with all prescreened parts. Returning tech to replace the sump assembly, vent, dispenser and main control. No water leaks observed during service.; ordrng 1 W11649995 (Vent) and 1 W11460945 (Sump assembly)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Jarrell, TX 76537
Sterling
Job Details: 04/09/2024
On arrival verified complaint of no power. Found breaker tripped during oven use. Verified voltage and polarity is correct. He led amp draw on bake was 10 and broil was 15. Max amp was 15.1 when breaker tripped. Documented with TL Jake 7738854839 and the electrical checklist. Unit is working as designed. Recommend new breaker. Customer signed voltage waiver.
We serviced a
WHIRLPOOL WASHER
Model WTW5790SQ2
Near Killeen, TX 76542
Tyler
Job Details: 04/09/2024
Arrived on site for washer needing previously diagnosed rebuild parts. Upon arrival reconfirmed issue and rebuilt washer. Tested with a full tub of water and found no leaks and unit working as designed. Call complete
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Marion, TX 78124
Andrew
Job Details: 04/09/2024
"Arrived on site to test unit for not starting. Found latch was not engaging. Replaced latch, unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS05
Near Austin, TX 78750
Luis
Job Details: 04/09/2024
"Arrived on site for no ice. Ran diagnostics E5 error,checked temp freezer reading 7 and ice maker housing reading 12,ran fan test decent air flow,changed to max ice good strong air flow. Power cycled unit to remove error code,ran harvest test passed ran fill test,changed freezer setting to colder,changed setting to max ice informed customer if icemaker starts working then fails will need to replace the main control."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Round Rock, TX 78665
David Z
Job Details: 04/09/2024
"Arrived on site to diagnose dryer making thumping noises when running. Ran unit and found no abnormal noises at all. Found an ironing board leaning against the dryer, as well as the power cord touching the back. Either of those can make noise when unit is running. Added some items to the dryer and ran again. Found no noises. Advised to have resident capture video and to follow up if need be. Call completed."
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near Austin, TX 78721
Ryan B
Job Details: 04/09/2024
"Arrived on site to replace control per tech line. Replaced control, unit is now working as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near New Braunfels, TX 78130
Tim M
Job Details: 04/09/2024
"Arrived on site to test unit for ticking sound. Inspected unit found belt is fraying. Replaced belt and bearings and partially assembled unit, when hand spinning the drum noticed the clicking sound is still present. Inspected motor and motor mount and found that the motor can be pulled up a significant amount causing the pulley to be out of alignment. Called techline to document SR#7738850890, per techline recommendations ordering parts necessary to fix issue. Ordering cabinet, motor mount, and pulley. Office to reschedule.; ordrng 1 W11481730 (Motor Mount) and 1 W11417441 (Cabinet) and 1 W10837240 (Idler pulley)"
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Georgetown, TX 78626
David Z
Job Details: 04/09/2024
"Arrived on site to follow up on dryer that was still not drying clothes. Maintenance has cleared the vent twice. I tested ans did find that present and decent airflow, but could still be a little better. I went ahead and changed both the cycling thermostat and timer to remove any possibility of short cycling. I ran the unit ane verified good temps, and with the hose straightened it breathes better as well. Repair completed. Relayed information to maintenance."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Hutto, TX 78634
David Z
Job Details: 04/09/2024
"Arrived on site to follow up on refrigerator that was still building condensation on the freezer door gasket. Several attempts have been made to reduce the moisture, but it still comes back. Called tech line and advised of all repairs made, SR7738856627. Based on repairs made, only recommended repair at this time is to replace the freezer door. Ordering freezer door per tech line. Office to schedule return when door arrives. ; ordrng 1 W11435351 (Freezer Door)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Austin, TX 78723
Joe Z
Job Details: 04/09/2024
"Arrived on site for not powering on. Upon arrival, test polarity and is correct. Test unit and get a brief dim light on console. Removed console to access control. Control indeed is receiving correct voltage. Found not putting out correct dc voltage to console. Need to replace control. Replaced control and test unit. Unit is now operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Leander, TX 78641
Miguel
Job Details: 04/09/2024
"Arrived on site for refrigerator not cooling. Customer says they woke up to unit defrosting. Attempted to unplug and reset and noticed fan would cycle for a moment and then stop. That night unit turned back on and has been working. Says display was not responding either. All components working. Temps are 1f and 36f. Unit working as designed. Sensors pass in test mode, replaced control panel as precaution. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Georgetown, TX 78633
Lou
Job Details: 04/09/2024
"Arrived on site to inspect range damage. Upon further inspection, I found the vent trim paint chipped at the back right corner (photo). When I went to replace the part, I found the part I arrived with was damaged. I notified the office and am ordering the vents trim and CNOTE-RETURNING TECH TO INSPECT. Scheduled return service for 04/15/24. No gas leaks detected during service.; ordrng 1 W11256338 (Vent trim) and 1 CNOTE (RETURNING TECH TO INSPECT)"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS2
Near Liberty Hill, TX 78642
Maurice R
Job Details: 04/09/2024
Arrived onsite for venthood with rust. On inspection found rust on the front of the vent from one side to the other side. It appears to be specs all throughout the very front next to the control panel. Sr7738850570
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Killeen, TX 76549
Tyler
Job Details: 04/09/2024
Arrived on site for washer showing f7e1. Upon arrival found f7e1 and f7e6 in diag. Traced issue to failing capacitor and replaced it. Tested unit and found no leaks and washer working as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Cedar Park, TX 78613
Miguel
Job Details: 04/09/2024
"Arrived on site for dryer not working, removed top panel. Replaced door switch, verified operation. Vent is restricted. Recommend cleaning, call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Bertram, TX 78605
Maurice R
Job Details: 04/09/2024
Arrived onsite previously diagnosed parts. On inspection we reran diagnostic test and fixed a few things( feet on pedestal were lose) tested and the noise is gone. Talked with customer about over sudsing the unit with to much soap. The washer is working as designed and no water leaks during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Seguin, TX 78155
Andrew
Job Details: 04/09/2024
Arrived on site to test unit for frost building up. Found top right corner of FC door not sealing properly. Formed gaskets with heat gun and filled gap between liner and cabinet with silicone. Unit now working as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Leander, TX 78641
Miguel
Job Details: 04/09/2024
Arrived on site for burning smell when using the microwave. Unable to find smell. Removed from wall.removed top panel and side panel. No signs of wear or burnt wires. Replaced magnetron and inverter as precaution. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Austin, TX 78728
Paul
Job Details: 04/09/2024
Arrived onsite for a range to replace the previous diagnosed parts. I replaced the main control and tested the oven. All is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Round Rock, TX 78665
David Z
Job Details: 04/09/2024
Arrived on site to diagnose dryer making noise when in use. Examined unit and disassembled. I found a rhythmic thumping coming from the drum. Found debris in the front glide. Removed debris and retested. Verified noise gone. Repair completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Austin, TX 78754
Scott
Job Details: 04/09/2024
Arrived on site for unit not rinsing properly. Found slightly reduced amount of cold water entering unit . Replaced valve . Water volume did increase . Ran calibration and retested washer . All checked normal. No error codes . No water leaks detected at time of service . Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Austin, TX 78723
Ryan B
Job Details: 04/09/2024
"Arrived on site to inspect unit for error code f8e1. Upon closer inspection found float switch wire severed, attempted to add connection but made wire to short to plug in. Ordering harness and will return. Rescheduled for 4/18/24; ordrng 1 W11662348 (Harness)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Austin, TX 78750
Paul
Job Details: 04/09/2024
Arrived onsite for a dryer with a timer issue. I found the knob shaft split because the timer is hard to turn and its locking up. I replaced the timer. The new timer had a new knob already in the box. I installed the new knob and tested the dryer all is working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS01
Near Kyle, TX 78640
Leonardo
Job Details: 04/09/2024
Arrived on site to test unit for F2E1 error code. Found shorted console. Replaced console and control board. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, TX 76542
Tyler
Job Details: 04/09/2024
Arrived on site for dryer needing motor. Upon arrival reconfirmed issue and saw burn marks on motor. Also found belt torn up and used repair kit. During tests I found dryer timer rotating on its on in off position and saw unit would kick on by itself. Found no voltage issues. Ordering WPW10185982 timer and WPW10117655 pts. Rescheduled customer for 04/15/24 to complete repairs; ordrng 1 WPW10185982 (Timer) and 1 WPW10117655 (Pts)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Austin, TX 78758
Matthew
Job Details: 04/09/2024
Arrived onsite for a range tripping the breaker. I found moisture in the bake element causing the issue. I ran a broil cycle up to 450 degrees and dried the bake element out. I ran the bake cycle up to 500 degrees and the bake element got red and the unit is working as designed. Used one bake and one broil element each for job number 409903 and 409914
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Austin, TX 78758
Matthew
Job Details: 04/09/2024
Arrived onsite for a range tripping the breaker. I found moisture in the bake element causing the issue. I ran a broil cycle up to 450 degrees and dried the bake element out. I ran the bake cycle up to 500 degrees and the bake element got red and the unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Waco, TX 76710
Jonathan M
Job Details: 04/09/2024
Arrived on site for washing machine that is flashing an F7 E1 (basket spee fault) error code. Inspected unit and work area. I confirmed the error code in diagnostics and tested the spin. Found the basket spinning. I tested the unit and agitation and found that the unit would only agitate counterclockwise. I checked resistance through the motor from the control and found at the clockwise motor winding was showing open. I gained access to the motor and check the resistance on the motor at the motor. I found proper resistance at the motor indicating a wire harness issue. Ordering the wire harness and will return with several other items. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11591637 (Lower harness)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Austin, TX 78758
Matthew
Job Details: 04/09/2024
Arrived on site to replace faulty door handle with trim. Replaced handle and tested unit. Working properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Killeen, TX 76542
Tyler
Job Details: 04/09/2024
Arrived on site for dryer not heating. Upon arrival confirmed issue and found terminal block and power cord fried from an improper screw installed. I also found high limit cutoff broken. Replaced terminal and cutoff kits. Unit was in garage and couldnt be tested with bad power cord and instructed customer they would need to get a new one before reinstalling it. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Austin, TX 78758
Matthew
Job Details: 04/09/2024
"4/9/24 17:51: MZ rspndd 4/9 TUE, Arrived onsite for a range tripping the breaker. I found moisture in the bake element causing the issue. I ran a broil cycle up to 450 degrees and dried the bake element out. I ran the bake cycle up to 500 degrees and the bake element got red and the unit is working as designed"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near New Braunfels, TX 78130
Andrew
Job Details: 04/09/2024
Arrived on site to replace previously diagnosed parts. Replaced hot valve and found new cold valve was damaged in box. Reordering and office to reschedule. ; ordrng 1 W11688995 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS
Near Austin, TX 78722
Ryan B
Job Details: 04/09/2024
"Arrived on site to replace gasket diagnosed on previous trip. Replaced gasket, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS3
Near Austin, TX 78724
Ryan B
Job Details: 04/09/2024
"Arrived on site to inspect unit for not all burners igniting. Upon closer inspection found spark at back right burner was going to the burner itself instead of the cap. Attempted to adjust so spark would hit cap, unsuccessful. Ordering orifice due to burner not sitting on insert correctly. Office to reschedule. ; ordrng 1 W10827779 (Orifice)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM07
Near Dripping Springs, TX 78620
Tim M
Job Details: 04/09/2024
Arrived on site to test unit for making too much ice. Upon arrival home owner claims that service is not needed at this address. Service needed at 782 Lone Peak Way. Customer to call in and reschedule.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Georgetown, TX 78628
Lou
Job Details: 04/09/2024
"Arrived on site to inspect washer not draining. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F9E1-no drain. Cleared the code and tilted the unit back to find the harness to the drain pump was broken at the molex connector (photo). I removed and replaced the lower main harness and calibrated the unit. Tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Round Rock, TX 78664
Wesley
Job Details: 04/09/2024
Arrived onsite for sealed strike. Provided replacement strike to repair. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Salado, TX 76571
Sterling
Job Details: 04/09/2024
"On arrival verified compliant of noise and bad gaskets. Replaced gaskets and heated to allow them to relax and reform, advised not to use fridge if possible for a few hours to allow gasket to form correctly. Attempted to replicate the noise but unable to. All fans and motors are working with no abnormal noise. Job complete. No leaks detected during service"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM04
Near Austin, TX 78753
Scott
Job Details: 04/09/2024
"Arrived on site ,replaced fz door and badge .no water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Georgetown, TX 78626
David Z
Job Details: 04/09/2024
Arrived on site to install new lower door due to damage. Replaced door and installed hardware to opposite side. Repair completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Temple, TX 76502
Jonathan M
Job Details: 04/09/2024
Arrived on site for a microwave that wont heat. Inspected unit and work area. The customer advised that the unit started making the sound and would not hear anymore. I did confirm the customers complaint after trying to microwave a cup of water. I gained access to the capacitor and diode and found a diode blown causing the issue. I replaced the diode and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78704
Luis
Job Details: 04/09/2024
"Arrived on site for noise complaint. Ran diagnostics during compressor test vibration noise,removed compressor cover adjusted tubing in compressor compartment reinstalled cover noise not present while compressor running."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Round Rock, TX 78665
Wesley
Job Details: 04/09/2024
Arrived onsite and replaced broken racks and stop. Unit is now in good working order.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Killeen, TX 76548
Sterling
Job Details: 04/09/2024
On arrival verified complaint of unit not heating. Ran cycle and turntable runs but mag just hums. Ordering magnetron and transformer. Office to reschedule for part availability.; ordrng 1 W11495561 (Magnetron) and 1 W11545871 (Transformer)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Round Rock, TX 78665
David Z
Job Details: 04/09/2024
"Arrived on site to diagnose washer that was not draining. On arrival customer said some cycles finished, others did not and clothes would not spin out. She showed me errors on her app that were several instances of Water Hazard, Slow Drain. I ran the unit and found no errors saved in the control. I checked under the unit and found no gearcase issues or oil, and the drain pump and harness was intact. I also noticed that the unit was super wobbly on one axis and way off balance. I adjusted the balance and replaced the main control to resolve the water pressure related issues. Unit should be working as designed. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78745
Luis
Job Details: 04/09/2024
Arrived on site. Found both doors needing to be replaced ordering fresh food door and nameplate ; ordrng 1 W11223753 (Nameplate) and 1 LW10912110 (Fresh food door)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78723
Ryan B
Job Details: 04/09/2024
Arron site to inspect unit for leaking at end of cycle during drain. Upon closer inspection ran diagnostic cycle twice found no leaks but could hear water backing up exit chute. Filled tub up and drained found water backing up through drain to the right of the area with drain inserted. Attached photos of wet wall and floor from water coming up. Advised customer to have plumbing looked at. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Austin, TX 78757
Paul
Job Details: 04/09/2024
"Arrived onsite for a refrigerator that the freezer is cooling fine, its making ice, but the RC is getting to warm at times. On arrival I found the RC at 41 degrees with it set at 37 degrees. The FC was at -3 degrees and in ice mode. There was ice in the bucket. The customer stated they have seen the RC get up to 47 degrees sometimes. I found not find anything that would cause this at this time. I changed the dampener control to see if this makes a difference. The customer will call back if they continue to have issues. Call complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Austin, TX 78727
Leonardo
Job Details: 04/09/2024
Arrived on site to test unit for unit not draining. Test unit and found wire for drain connection had come loose. Secured connection test unit and unit test good job complete.
We serviced a
KITCHENAID RANGE
Model KSIS730PSS0
Near Austin, TX 78702
Leonardo
Job Details: 04/09/2024
Arrived on site to test unit for console getting hot when oven is on over 400?. Test unit and found no heat escaping from door and door seal test good. Normal operation from use of oven to get console hot. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Cedar Park, TX 78613
Miguel
Job Details: 04/09/2024
Arrived on site with parts for repair. Unable to get basket to completely seperate from tub. Will also need outer tub and screw. Ordering additional parts and reset. Am. ; ordrng 1 W11219115 (Outer tub) and 1 W10844650 (Harness) and 1 Suspension
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Spicewood, TX 78669
Joe Z
Job Details: 04/09/2024
"Arrived on site to install previously ordered parts. Replaced orifices to LP. All flames on all burners are correct with the exception of simmer on FL burner. Only getting a partial flame. Half of the burner just sputters on and off. Contacted techline for assistance. Spoke with Brandon. Tech had me make adjustment to valve settings. Setting only changes low, medium, and high but does not change simmer. Tech recommends to replace LF valve. SR# 7738814277. Ordering FL valve and FL burner head. Office to reschedule ; ordrng 1 W11109973 (FL valve) and 1 W11436986 (FL burner head)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Round Rock, TX 78665
Wesley
Job Details: 04/09/2024
Arrived onsite for washing machine that had stopped spinning because the belt slipped off. Restored function by installing new belt. All checks good. Advised customer on repair.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Waco, TX 76710
Jonathan M
Job Details: 04/09/2024
"Arrived on site for a washing machine. That is not completing cycles. Inspected unit and work area. Upon plugging in the unit, I found the unit stuck in a drain. I canceled out the drain cycle and ran into into diagnostics. Found an F8. E1 (low/no water detected during the fill) error code. I checked the back of the washer and found calcium buildup inside of the valve. I replaced the inlet valve and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Jarrell, TX 76537
Sterling
Job Details: 04/09/2024
On arrival verified complaint of unit not dispensing water or making ice. Found water shut off at wall. Turned water on and unit now dispensing from front p. Ran ice maker test and IM functions and fills. Job complete no leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW3
Near Georgetown, TX 78628
Lou
Job Details: 04/09/2024
"Arrived on site to inspect washer not completing a cycle. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill. Cleared the code and continued with testing and the unit operated as designed. I manually tested the fill and the unit operated as designed. I questioned the customer on how large of a load they are washing and how much detergent they are using. I found that with the small size of the basket the unit has, the tenant is putting too large of a load of clothing and using too much detergent for this unit. I made recommendations for use and care, as well as, detergent use. No repairs needed at this time as the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Georgetown, TX 78628
Maurice R
Job Details: 04/09/2024
Arrived onsite for dishwasher door with scratches. Installed new door on unit. Ran diagnostics cycle and no water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model wtw4855hw3
Near Manor, TX 78653
Scott
Job Details: 04/09/2024
"Arrived on site for leaking washer . Tenant say it leaked once and maintenance had done something and hasnt leaked since . Ran diagnostics, no error codes . Ran rest wash 2x . Couldnt find any signs of leaking . Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near Canyon Lake, TX 78132
Andrew
Job Details: 04/09/2024
Arrived on site to test unit for loud buzzing noise. Was unable to replicate issue. Replaced circulation pump per service pointer W11623132 as a precautionary. Advised customer to monitor. No leaks detected. Complete.
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS01
Near Leander, TX 78641
Miguel
Job Details: 04/09/2024
Arrived on site for oven install issue. Oven is under a cooktop. The gas line from cooktop is preventing the oven from going all the way back in place to be screwed in. Verified oven is heating and working refer to builders or cooktop installers to properly set lines. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS92EC0AH01
Near Temple, TX 76502
Jonathan M
Job Details: 04/09/2024
Arrived on site for a wall oven. That is not heating. Inspected unit and work area. The customer advise of the unit seems to not be heating as well as it should. She advised that several of her items are taking longer than normal to cook. I tested the unit and diagnostics and found both bake and broil elements working. I tested the unit on a 400?F bake cycle and found the unit cycling between 364?F and 385?F indicating the oven was off by about 20 to 25?. I went ahead and calibrated the oven for the customer and found the unit working and operating as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Hutto, TX 78634
David Z
Job Details: 04/09/2024
Arrived on site to diagnose washer with questions on agitator. Customer clarified their removable agitator doesn't stay installed. Examined unit and found the washplate was actually broken around the ring by the agitator. Advised washplate needs to be replaced. Ordefing washplate. Return visit set for 4/16 ; ordrng 1 W11510461 (Washplate)
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Austin, TX 78745
Tim M
Job Details: 04/09/2024
"Arrived on site to replace previously diagnosed parts. Replaced splutch belt and pulley shield. While replacing noticed that the pulley on the motor was melted. Will need to order motor and return. Ordering part, rescheduling for 04/17.; ordrng 1 W11497303 (Drive motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Leander, TX 78641
Miguel
Job Details: 04/09/2024
"Arrived on site with new gearcase, clutch, and slider. Removed and replaced all parts provided, ran calibration and found door strike was broken. Set in place and calibrated and completed diagnostics. No leaks. Found door strike broken. Ordering strike and latch. Reset for tues.; ordrng 1 W11457841 (Door strike) and 1 W11700916 (Latch)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS0
Near Austin, TX 78704
Leonardo
Job Details: 04/09/2024
Arrived on site to test unit for unit not getting hot water. Test unit and found it takes 2:20 seconds for water at sink to get hot. Advised customer the unit does not heat up water that it gets its hot water from the hot water supply under sink. Advised customer to get water at sink hot before starting the dishwasher. The dishwasher needs 120?-140? water to work correctly.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Round Rock, TX 78681
Miguel
Job Details: 04/09/2024
"Arrived on site for washer not starting. Found door strike broken so it would never start. No errors stored. Ran diagnostics and all components passed. Spin had a strange sound. Removed cam and confirmed gearcase leaking oil. Will order parts needed and return, reset for mon. Unit is at a school. ; ordrng 1 W11449840 (Gearcase)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78731
Luis
Job Details: 04/09/2024
"Arrived on site. Per customer drawers next to ice machine get extremely hot,ran diagnostics condenser fan running correctly,unit passed all other diagnostic test,unit will need more space on left side to allow better ventilation on left side and prevent items in drawers from getting hot."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78731
Joe Z
Job Details: 04/09/2024
"Arrived on site for Heating Element - SP W11540964 - Special Project S17304. Upon arrival, pulled unit from cabinet. Replaced element. Test unit and is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Uhland, TX 78640
Tim M
Job Details: 04/09/2024
"Arrived on site to replace previously diagnosed control board. Replaced control and tested, unit is running a designed, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near San Marcos, TX 78666
Tim M
Job Details: 04/09/2024
"Arrived on site to test unit for grinding noise. Tested unit found rotor missing bolt and unit extremely unleveled. Customer stated that the leveling legs were stripped. Will need to order parts required. Ordering parts, rescheduling for 04/16. ; ordrng 1 W11260238 (Rotor) and 1 W10752189 (Screw) and 4 WPW10687506 (Leveling feet)s"