"Arrived on site for water leaking. Found frozen drain,removed ice,defrosted drain,flushed drain water draining correctly."

"Arrived on site for water leaking in ice container. Removed cover found broken icemaker tray,replaced defective icemaker,ran harvest test passed,ran fill test passed no leaks. W10873791"

Arrived on site for door switch issue . Found switch broken . Replaced door switch W11123941. No other issues found . Nomwater leaks detected at time of service. Job complete

Arrived on site for surface light not turning off . Found relay on control shorted out . Replaced control W11552018. All checking normal. . Job completed

Arrived on site. Diagnosed a defective icemaker replaced icemaker ran harvest passed icemaker filled with water no leaks. W11700559

"Arrived on site for valve chatter and line freezing with max ice set on. Added sealer to icemake housing gaps to prevent air seeping through and freezing water line,replaced valve due to loud chatter while dispensing water. 212643,w11482383"

"Arrived on site to test unit for no power. Verified issue, unit is not engaging. Inspected unit and found a short at the terminal block, power cord wire was damaged by sharp edges. Unit will need a new power cord and terminal block. Replaced block (279320) and advised maintenance to replace power cord. After cord is replaced units power will be restored. Job complete."

"On arrival verified complaint of leaking. Found floor damage. See quick pics. On inspection of unit found signs of leak of water from inlet fill assy on side of unit and diverter motor at sump. Further inspection shows broken rollers on lower rack and soap dispenser is broken. Ran quick cycle only identified leaks and those two locations. Ordering inlet assy WPW10195536, Inlet hose W10878507, Inlet gasket WP8531323, dispenser W10861000 and roller wheels lower rack WPW10195417. Will need to also replace sump assy on return. Reschedule for 1/16. ; ordrng 1 WPW10195536 (Inlet assy) and 1 WP8531323 (Inlet gasket) and 1 W10878507 (Inlet hose) and 1 W10861000 (Dispenser) and 1 WPW10195417 (Lower rack rollers)"

"Arrived on site to test unit for not latching. Upon arrival customer stated unit stopped mid cycle, did not drain and now no cycles will start. Verified issue, engaged a drain and spin cycle, latch actuates but does not start a cycle. Inspected harness and found drain pump wires broken, repaired with butt splices and tested, unit now drains properly but latch still does not lock. Now actuates multiple times in a row. Replaced latch (W11670519) and tested unit, lid now locks properly. Started a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"On arrival verified complaintof noises in spin. Spun tub by hand and heard q bad bearing. Per customer bearing was replaced in august. Shaft is completely rusted and signs of leak. Rotor teeth are worn and slipping as well as stator showing signs of wear. Unit will need a bearing kit and stator rotor changed Ordering stator WPW10419333, rotor WPW10419333. Reschedule for 2 hrs and office to reschedule ; ordrng 1 WPW10419333 (Stator) and 1 WPW10419333 (Rotor)"

"On arrival verified complaint of unit not heating. On start up motor won't run. It will try to run when pushing the PTS and then trip breaker. Recommend motor. Ordering motor, timer and pts switch. Office to reschedule. ; ordrng 1 279827 (Motro) and 1 W10857612 (Timer) and 1 WPW10420741 (Pts)"

"4700.Arrived on site for water dripping from dispenser and some freezing in fresh food compartment. Tested dispenser found dripping from line,replaced defective water valve,found burned traces on start device replaced start device,replaced defective thermostat. Powered unit on water no longer dripping from dispenser. 8201786,w10408179,,wp2198202; used 1 8201786 (Start device) from stock"

On arrival verified complaint of not heating. Per previous diag replaced diode and magnetron. Ran test cycle and unit is now heating correctly with no noise. Job complete installed w11256462 and w10754299

MER8700DS1 Arrived on site for a range not reaching temperature. On arrival client said front right burner has issues as well i found front right burner staying on and not fluctuating temperature . I ordered infinite switch and control oven not reaching correct temperature returning parts will be needed . Office to reschedule for client. ; ordrng 1 WPW10411934 (Infinite switch) and 1 WPW10655843 (Control)

Arrived on site with new panel replaced defective part. Verified operation. Call complete. W11755729

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer provided a photo of where the water was in location to the laundry room at the front door (photo). Before testing the unit, I inspected the water level sensor hose at the main control and tub and it is secured/attached at both positions (photos). I tilted the unit back and inspected the tub and drain pump and did not find any signs of a leak. I inspected the drain hose at the drain pipe in the wall and found no signs of a leak and the hose was secured (photo). I walked the house where the water had gone and took several photos and found no signs of damage (photos). In the photo that the customer provided, i saw a rug at the couch and it is not there today as its getting cleaned due to the water leak. I placed the unit in diagnostics showing no error codes and tested. Once the valve had stopped filling the tub and the drain pump came on, I found water coming from under the unit at the front left corner (photo). I stopped testing and raised the top panel to find water leaking from the front left suspension rod area. I tilted the unit back and found a small hole in the tub near the suspension rod (photo). I suspect a load had gotten off balance and due to the 'banging around' motion of the tub assembly, it caused the suspension rod to get slammed into the tub and cracked it. I advised the customer of my findings and provided a photo of the damaged tub. I am ordering the tub and gearcase and office to schedule return service due to the availability of parts. Unit was left unplugged and the water supply turned off at the wall for safety. ; ordrng 1 W10371566 (Tub) and 1 W11454372 (Gearcase)"

"WRV986FDEM01 Arrived on site for a refrigerator with multiple issues. On arrival verified issues. Lights are not working in the RC , led display panel is dimmed where it's hard to see the temperature and it's not notifiing when doors are open.User face panel on the left bottom drawer is damaged due to water leaking from left door common issue with this model. Wire harness damaged on the left bottom door drawer. Ordered parts needed returning parts just in case needed office to reschedule for client. No water leaks visible from main water supply. ; ordrng 1 W10804160 (Control) and 1 WPW10675033 (Main control) and 1 WPW10677119 (User face) and 1 W10815674 (Left door drawer) and 1 W11387384 (Display panel)"

Arrived on site to test unit for not washing properly. Ran a quick wash cycle with no issues. Inspected unit and did not find any damaged or faulty parts. Motor coupler in tact and drain pump engaging. Removed pump and found no obstructions. Basket engaging and disengaging properly. Advised customer to run a clean wash cycle. No parts replaced at this time. Job complete

"WDT730HAMZ1 Arrived on site for unit leaking. Upon arrival, customer stated it'll be a slow leak and will be leaking from the front left corner. This caused the floor to be damaged (picture attached). Ran diagnostics to inspect for leaks. Ran diagnostics 3 times and ran consumer cycle with an allotted time of 1 hour and cannot find leak. Had unit front cover removed to check for leaks and found no leaks. Advised customer to monitor Unit and call back if leak occurs again with videos and pictures. Unit is functioning as designed. No water leaks detected at this time. No parts needed."

"Arrived on site for refrigerator not cooling. Current temps are 45 and -7. Customer also says ice melts together. Found temperature is -4 and 33. Sesnor readings in freezer and fridge are both off, Found refrigerator evaporator is frozen over. Test mode proves refrigerator evaporator fan is not working. Refrigerator gasket is torn, Defrost heater working. Found unit is not draining and leaking under panel. Also found ice maker pass test but found cubes sticking in tray. This causes overflow. Will need new icemaker, fridge gasket, control kit, and both covers. Advised customer to unplug and thaw refrigerator day before repair. Reset for Jan 30th. Pm. ; ordrng 1 W10917313 (Refrigerator gasket) and 1 W11745091 (Drain) and 1 W11557000 (Icemaker) and 1 Extratime (Extra time)"

Arrived on site to inspect washer not drainingand displaying error code. Upon furtherinspection I observed error code F9E1(longdrain) I checked the condition of the wiringharness and found that the wire to the drainpump was severed.I replaced the lower harnessand tested the unit. The washer is nowoperating as designed. No water leaks observedduring service W11643701

"Arrived on site to inspect refrigerator doors not sealing. Upon further inspection, the customer pointed out that the freezer (FC) is not sealing and there's frost building up in the freezer. I removed the crisper drawer pan and found a gap in the FC door gasket from the middle of the door to the left side (photo). I attempted to close the gap and was unsuccessful. I removed and replaced the bracket kit and using my heat gun, I heated/shaped the gasket and was able to get the gap to close. After approximately ten minutes, the door remained sealed. Using a yard stick, I placed the stick across the mullion above the FC door and found the mullion has a slight bow inward (photos). I recommended the customer leave the FC door close for a few hours to allow the gasket to mold to the chassis and if it begins to gap again to contact our office and schedule service. Unit is operating as designed and no water leaks observed during service, job completed. W11668672"

Arrived on site for refrigerator not making ice. Customer just moved in. Says water was not working at first then found water was off. Since then water works but no ice. Found icemaker was in off position. Turned on and verified operation. Icemaker cycles and fills properly. Call complete. No parts.

"Arrived on site for refrigerator making constant buzzing noise. Also found strange refrigerant noise as it passes evaporator. Temps are 0 and 25. Removed back cover and found compressor burning to touch. Removed evaporator cover. Confirmed improper frost pattern. Will need new compressor. Aluminum cap tube. Office will call to schedule. ; ordrng 1 W11582592 (Compressor) and 1 LokRing,r600kit (Lok ring) and 1 W11506635 (access valve) and 1 WPW10143759/UVdrier (WPW10143759/ UV drier)"

"WDT730HAMZ1 Arrived on site on site for unit not powering on. Upon arrival, proceeded to check junction box and found loose L2 wire (photo attached). Installed wires correctly and re tested. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to test unit for not washing properly. Found spray arms full of sludge. Also found sludge within sump assembly and with all wash componets. Unit would need a complete wash system rebuild(sump assembly, inlet valve, all 3 spray arms, element, feed tube assembly, drain pump, OWI, center rack stops, filter and screen). Ordering parts and office to reschedule. No parts replaced at this time. ; ordrng 1 WPW10491331 (Lower spray arm) and 1 WPW10463906 (Screen) and 1 W10872845 (Filter) and 1 W10876537 (Drain pump) and 1 W11084121 (OWI) and 1 WPW10498900 (Upper spray arm) and 1 W10861745 (Feed tube assembly) and 2 WPW10082861 (Stop)s and 1 W10518394 (Element)"

"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit is making an odd noise. I tested the unit and it operated as designed and i could not duplicate the noise. I disassembled the unit and found belt shavings on the motor pulley and on the bottom panel of the unit (photos). I found, on the tension pulley roller, where the belt had been slipping. I removed and replaced the dryer repair kit (2 rollers, tension pulley, belt) and reassembled the unit and retested. Unit is operating as designed. No lint observed at the end of service, job completed. 4392065"

"Arrived on site to inspect dryer not powering on. Upon further inspection, I checked in coming and outgoing voltage to and from the control. I found that the console was receiving proper voltage however not powering on due to component corrosion. (Photo). I replaced the console and tested the dryer and ran an airflow test, and found the airflow to be very restricted. I informed the customer of my findings and that the vents will need to be addressed and or cleaned. W11583883"

"Arrived on site to inspect ooktop burner not igniting properly. Upon further inspection, I tested all burners and found the front left and right burners taking too long to ignite. Per the service pointer W11643965, I adjusted both burner heads and retested and the unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

"Arrived on site to inpsect dishwasher not running a cycle. Upon further inspection, I placed the unit into diagnostics and observed error 4-3 (motor not running) i replaced the motor assembly and ran a test cycle and the unit is now operating as designed. No water leaks observed during service. W11613479"

"WED4850HW0 Arrived on site for unit not heating. Upon arrival, unit was heating but not drying properly. Proceeded to inspect temperatures with the vent plugged in showing 121F. Removed vent and retested temperatures and stabilize back to normal at 185F. In addition, found water and lint trapped inside the vent hose ( pictures attached). Informed front office in regards to my findings."

Arrived onsite for failed display. Unit is otherwise operating properly but some display digits are partial. Ordering ui display board. Office to reschedule because part is out of stock. No parts installed. ; ordrng 1 W10891907 (User interface control)

Arrived 9nsite for safety dispatch on oven door glass breaking. Found normative heat fracture crack in interior door glass. Called and made safety report. Sr#7740678461 no further action recommended. Customer does not wish to proceed with repair.

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise happens when the compressor comes on. I placed the unit in diagnostics and tested the compressor speed in test 38. Once the compressor turned off, the customer identified the noise which was the refrigerant moving through the system. I advised the noise is normal as it's a slow moving refrigerant, butane. Inspecting the unit it, it is operating as designed. No water leaks observed during service and no repairs needed at this time. Job completed."

"Arrived on site to inspect unit for insulation issues. Upon arrival inspected unit and found the insulation was pulled over too far to one side causing a portion to hang right in front of the kick plate. Adjusted insulation, unit is now functioning as designed, no parts installed, job complete."

"Arrived on site to diagnose dishwasher throwing F6E1 error for communication between console and control. Replaced the console panel and the control at the same time to resolve. Also installed into a new panel due to the sticker delaminating on the panel. Tested unit and confirmed proper function. Cycle started properly with no water leaks. Parts used - W11632709, W11460908, W11683133."

"Arrived on site to inspect microwave installation issues. Upon further inspection, the customer advised that their third party inspector advised them the unit is not installed properly as it is loose in the space it's in. I inspected the unit and found it installed properly on the wall mount and the two mounting screws above in the cabinet. I attempted to move the unit while mounted and it had its normal movement. The customer demonstrated how the inspector moved the unit which was a little aggressive. I removed the unit from the cabinet/wall and inspected the wall mounting bracket and it is installed according to the installation instructions and I provided a photo of the instructions to the customer. Placed the unit back on the wall and tested. Unit is operating as designed. No repairs or adjustments needed. Job completed."

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=3 degrees and RC=36 degrees on settings of 0/37. Customer advised that the unit it will intermittently stop cooling for long periods of time. I advised management (GC) of my findings andnwas advised that they had spoken to the customer when they called in to schedule service. Was advised to replace the UI and hv control and customer to monitor. I removed and replaced the mentioned controls and set the defrost time in test 7 to #2-8 hour run time before defrost. I found the the unit continues to cool properly at this time. No water leaks observed during service, job completed. W11566894, W11595219"

Arrived on site for washer needing valves w11688995 & w11688994. On arrival installed parts then tested washer. Found no leaks and unit working as designed call complete.

"Arrived on site for no ice. Found water not filling pan,removed cover found harness not secured to pump preventing water fill,removed harness cleaned connections,reconnected harness ran diagnostic all test passed."

"Arrived on site to test unit for F5E3 error, tested unit found basket full of water and drain pump not activating, inspected and found a pinched wire, fixed wire with butt splice and tested, unit is now running as designed, no leaks detected job complete no parts installed"

Arrived on site to test unit for RC light not working. Replaced module(w11527432). Light is now working as designed. Door switches tested good. Advised customer to monitor. Job complete.

Arrived on site to test unit for unit not working. Test unit and found 10-2 error code vent wax motor. Cleared code ran unit through diagnostics and unit filling with water but not washing making loud buzzing sound. Found wash motor receiving power but not spraying. Will order new sump and motor reschedule for ; ordrng 1 W11416362 (Sump and motor)

"Arrived on site to test unit for low water level. Upon arrival customer stated unit only fills with water to about 40% of the basket. Informed customer unit will only fill with about 8-10 of water. Loads cannot exceed more than 40% of the basket. Recommended customer to let the unit run its programs and to not add any extra water. Also loads cannot be ran on a clean washer cycle, basket has to be empty. Unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived on site to test unit for door hard to close. Opened catch a bit and door closing better. Advised customer door will get easier to close with use and time. No parts replaced. Job complete.

"Arrived on site to test unit for not tumbling, tested unit found drum is turning but rear felt seal fell off and got torn, will need new seal and adhesive to fix issue, ordering parts rescheduled for 1/13 no parts installed ; ordrng 1 W10612022 (Drum seal with adhesive)"

"Arrived on site to test unit for flashing and beeping. Upon arrival customer stated unit started to flash 8 times twice and would beep. He then cycled power, issues did not go away. He then unplugged the unit for a few days and applied power before my arrival and the issues subsided. Entered diagnostics, found no stored error codes. Ran a diagnostic cycle, all components are properly engaging. Removed drain pan and found sudsy water in the pan. Float switch was engaged and did not allow cycles to be started and would constantly flash and beep. Unit is oversudsing. Customer is using pods and rinses dishes. Unit is also hooked up to a soft water system. Advised customer to switch to liquid soap. Pods require dishes to be dirty and soft water system requires less soap. Amount can be customized with liquid soap depending on the soil level of the dishes. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site , replaced dishwasher racks W11752368 ( box had upper and lower rack .). All checked normal. No other issues found . No water leaks detected at time of service. Job complete"

Arrived on site to test unit for rust in front panel. Test unit and found rust. Replaced front panel test unit and unit test good job complete. W11461694

"Arrived on site for not dispensing ice. Diagnosed shaft and motor not making a connection,replaced shaft and motor,reassembled unit,tested ice dispenser unit working as designed. Wp2318082,w10822606"

"Arrived to parking garage, found new door damaged in box ordering another door assembly. ; ordrng 1 W11369466 (Door assembly)"

"Arrived on site for upper spray arm not operating leaves dishes dirty. Upon arrival, ran diagnostics and there are no saved error codes. Inspected unit and found upper spray arm has failed. Replaced upper spray arm WPW10448645. Test unit and is operating as designed. No leaks present at this time. Job complete"

Arrived onsire for oven showing do not unplug message constantly. Customer stated they already performed the power reset. Customer told me they were not setup on wifi. In order for the console to work properly the unit will need to be set up on 2.4g wifi. I made the customer aware of this and gave them the wifi team number if they have any issues. I replaced the console as the present one is corrupted and will not respond. After replacing the console I powered the unit on and all is functioning as designed now. Unit operates as designed. Call complete. Installed W11297714 CONSOLE.

Arrived on site to inspect burner not operating correctly. Upon further inspection I found that the know shaft had a cracked preventing the valve from turning properly and not able to function. I replaced the know and adjusted some of the burner. The unit is now operating as designed. No gas leaks observed during service. W11366438

"Arrived on site for ice maker still not making ice . Compressor running 1-2 amps . Ran diagnostics all checked normal. No frost pattern . Ordering compressor, evap, non uv drier ,service port ,nitrogen, weigh 3 hrs . Also ordering filter head due to leaking when filter is in . No water leaks detected. No parts installed . Call to set return ; ordrng 1 W11266112 (Filter head) and 1 WPW10218037 (Evap) and 1 Serviceport and 1 Nonuvdrier and 1 Nitrogen and 1 Weigh3hrs"

"Arrived on site to test unit for restarting intermittently. Upon arrival customer stated unit will show a power loss message intermittently and sometimes will get stuck in a loop. Upon inspection found m/s sticker is missing. Contacted claims thread, per thread unit is registered so we can proceed with the repair but customer would have to contact WP to get a new tag or unit info. Unit will need a new console due to not being connected to wifi initially. Will get stuck in a power cycle loop. Ordering part, no part installed, office to reschedule. ; ordrng 1 W11600321 (Console)"

"Arrived on site to install previously ordered parts. Replaced camW11454372, and belt W11239857. Test unit and same issue continues. Need to replace gearcase. Replaced gearcase W11454372. Test unit and is operating as designed. No leaks present. Job complete"

"Arrived on site for dishwasher not starting . Found start button no responding to commands. Ran diagnostics ,got 10-1, and 2-1 error codes . Unit did complete diagnostics wash test . Ordering compressor trol and fan . No parts installed . No water leaks detected. Called to set return ; ordrng 1 W11637583 (Control) and 1 W11613564 (Ui console) and 1 W10861000 (Dispenser) and 1 W11682810 (Vent)"

Arrived on site for dented door panel. Replaced edges panel W11230548. No other issues found . No water leaks detected at time of service. Job complete

"Arrived on site to inspect refrigerator with dent in left door. Upon further inspection, confirmed the dent (photo). I replaced the freezer door and reassembled the refrigerator. Refrigerator operating as designed. No water leaks observed during service. LW10913113 vacant unit. No one present to sign"

"Arrived on site to inspectrefrigerator developing frost in freezer section. Upon further inspection, I found a gap on the freezer door gasket (photo). I shaped and formed the gasket and filled in some gaps on the right side of the freezer's molding. The gasket is now sealing properly.no water leaks observed during service."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the inlet valve and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11434044.

MED7230HW1 Arrived on site for a dryer with door issues. On arrival verified issue replaced hinges tested product works as it's designed. I did notice two dents on each side beneath door uploaded photos.

"WMH31017HS12 Arrived on site for unit, not powering on. Upon arrival, disassembled unit and found blown fuse. Spoke with PR on site. Determined the wiring to the interlocks are correct. Advised to check capacitor, replace diode and inspect magnetron for any faults. Capacitor reads correct MFD. Magnetron has no flaws and replaced truck stock diode along with W10422269 filter. Unit is functioning as designed. No one on site for signature. New build apartment complex"

Arrived on site to diagnose refrigerator with frost building in the freezer compartment. Examined unit and found a gap in the freezer gasket allowing frost to build up in the freezer. Used a heat gun to heat and mold the gasket and close the gap. Verified proper operation and unit working as designed. No parts needed.

Arrived on site to replace broken belt. Replaced new belt and tested. Unit is now functioning as designed job completed. Part used 4392067

Arrived on site to diagnose range with control display related issues. Examined unit and found most of the pixels on the control are dead and digits can't be read. Replaced control to resolve. Tested unit and verified proper function. Parts used - W11536793.

"Arrived on site to test unit for tripping breaker.Upon arrival builder stated unit will trip breaker within 15 seconds of starting a preheat cycle.Gained access to rear components, inspected and found no broken or pinched wires, no evidence of any shorts. Unit is receiving proper voltage and bonding strap between ground and neutral has been removed. Started a bake cycle, bake element is pulling 11 amps, as soon as the relay clicked to switch to the broil element the breaker tripped. Followed service Pointer W11490386. Replaced control (W11707168), bake element (W11182108) and broil element (W10856603).Removed ground strap from terminal block and started a cycle at 500?. Ran a 500? cycle for 30 minutes, reconnected ground strap after time expired. Started a 500? bake cycle after reconnecting, breaker no longer trips. Contacted SAFETY to document SR#7740651930. Also contacted techline to document SR#7740698507. Advised builder to run an additional 90 minutes to ensure a proper burn off. If issue returns recommend builder to replace the breaker, if issue still persists contact Whirlpool customer care for next steps. Builder not on site for a signature. Unit is now running as designed, job complete."

"Arrived on site to diagnose refrigerator not cooling. Examined unit and found compressor kicks on but provides no cooling in either compartment. On further examination I did find a bowed drip pan in the RC evaporator. Unit has a sealed system failure, but no other failure symptoms. Ordering a drip pan, SS parts, and RC evap cover due to possible defrost issue. Attempted to reach property owner since unit was discussed being moved out of the house. Property owner not on site to capture signature. Permission given to have tenant sign ticket on return visit. Office to schedule SS repair on unit. ; ordrng 1 W11492867 (RC evaporator) and 1 W11256332 (Evap cover) and 1 W11457241 (Drip Tray) and 1 W10832994 (Compressor) and 1 W11596635 (Access Valve) and 1 Wpw10143759 (Drier)"

"WTW8500DC0 Arrived on site for unit continuously running. Upon arrival, customer stated unit ran all night and had to perform Rinse and Spin to ring out clothes. Entered diagnostics and found F0E3 overload, F1E2 main control fault, F0E5 off balance load, F7E3 motor drive module over current and F2E1 and UI stuck button key. Proceeded to replace W11689205 control. Ran diagnostics and passed with no issues. No water leaks detected at this time. Unit is functioning as designed."

"Arrived on site to test unit for dispenser issues. Upon arrival customer stated the dispenser door will get hung up on the pod and it will not dispense. Tested unit, dispenser door is opening but the spring is losing tension. Replaced dispenser (W11412300) and tested unit by placing a pod inside the dispenser. Ran a diagnostic cycle, door popped open and pod was dispensed properly. Unit is now running as designed, no leaks detected, job complete."

"WFW6620HC2 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11316771 filter. Attempted to power our unit back on and still no display. Proceeded to check fuse on the control board and found OL. Continue to replace W11322905 control. Plug unit in and powered on. Ran diagnostics and passes no issues . Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to inspect washer not starting cycle. Upon further inspection, I placed the unit into diagnostics and found F7E4 (basket not engaging). I gained access to the underside of the unit and found that the slider jacket had separated, preventing the unit from shifting properly. I replaced the slider calibrated, and tested the unit. The unit is now operatimg as designed. No water leaks observed during service. W10734521"

"Arrived on site to diagnose refrigerator not making ice. Tested unit and found an E5 error present. I ran a cycle and fill test, and found both passed. Found no gap at the icebox adapter or gapping in gasket. Found temperatures satisfied in both comapartments. Replaced icemaker to resolve. Verified new IM will cycle. Unit should resume normal ice production once RC temp drops back down. No leaks verified. Parts used - W11658802."

"WRS321SDHZ08 Arrived on site for unit, not making ice. Upon arrival, customer stated same issue from august of this year has occurred again, in addition, unit produces slow ice. Before diagnosing, stated to customer the unit is out of warranty, however customers stated Whirpool says unit still has warranty. Message to claims department and stated, the customer will need to provide proper closing documentation. Customer agreed and will reach out to AE once proper documentation is obtained. Not sure what to do with this call. ; saved tckt"

"Arrived on site ,replaced freezer light switch ,deli harness and deli ui controlW11384469, W11170612 ,WPW10599145. Ran diagnostics all checked normal. All lights are functioning properly now .deli controls are functioning properly. No water leaks detected at time of service . Job complete"

"Arrived on site to test unit for waterline issues. Upon arrival customer stated unit started spraying water from the top of the unit. They turned water and ice maker off since. Inspected unit, found fill tube rubber elbow has a hole causing water spray. Replaced fill tube (W11415785) and ran an ice maker diagnostic, unit harvested and filled properly. Advise customer to monitor, if call back occurs recommend returning with a valve. Unit is now running as designed, no leaks detected, job complete."

"On arrival verified. Complaint of no ,ights in RC section. Verified door switches are registering open and close. Dropped the light down and verified it is receiving 12.7 vdc. Unit will need led module. A,so found RC right gasket is torn Ordering W11470191 and W11456682 . Office to reschedule due to part availability ; ordrng 1 W11470191 (Led module) and 1 W11456682 (Gasket)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the separator and dispenser line and tested the unit. I found the unit working and operating as designed. Call complete. W11678832 and W11163765.

"Arrived on site to inspect wall oven lower oven not heating. Upon arrival, I attempted to pull the unit out to gain access to the back of the unit to get access to the elements to test. I found the unit is not properly installed with the plug outlet at the bottom of the unit and no slack on the power cord (photos). I notified management of the situation and was advised to let the customer know to contact their builder to move the outlet above the unit to the right or left corner of the unit on the back wall to allow for slack on the cord and to be able to safely service the unit. I advised the customer of this and they advised they should've been advised of this issue at last service call. Management advised to not service unit and previous tech would be scheduled to go back out to finish, but the unit must be serviceable safely. No parts installed, office to schedule return service with DZO per mgmt.; ordrng 1 CNOTE (DZO PER MGMT TEAM)"

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=11 degrees and RC=38 degrees. I found frost on the evap cover and removed the cover to gain access to the evaporator. In the process, I found the evap fan not operating. Following the tech sheet, I checked for error codes and found none. I tested voltage at the hv control and got 124V and I removed the P100 connector and turned thenunit on and the unit powered on and per tech sheet, the recommendation is to replace the hv control. I am ordering the hv control and office to schedule return service due to the availability of the part. Unit left turned off for safety. No water leaks observed during service. ; ordrng 1 W11752963 (Hv control)"

Arrived on site for a washing machine that still will not finish a drain. Inspected unit and work area. The customer stated that the washing machine would not drain out his previous cycle and that the previous technician has repaired the wire harness twice. I found the the unit full of water and voltage leaving the control down to the drain pump. I checked underneath the unit and found the wire split again. I replaced the entire wire harness and tested the unit. I found the unit working and operating as designed. I checked the suspension and found the suspension was good. Call complete. W11643701.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the dispenser, waterline and quick connect. I tested the unit and found the unit working and operating as designed with no leaks present during operation. Call complete. WP23000868 and W11677725."

"Arrived on site from water leaking. Tested dispenser water leaking from hinge area, removed kickplate found line not fully inserted to coupling,reinstalled line to coupling tested water dispenser no leaks."

"Arrived on site to diagnose refrigerator not making / dispensing ice. Customer clarified that unit stopped making ice, and now also isn't dispensing water. I checked the fill tube for the icemaker and found an extension wedged on the water slide going to the icemaker that had been leaking. Customer had locked the console, and when I unlocked it I couldn't get any water or ice to dispense at all. I reset the unit and checked the valve, and after a power cycle the unit started dispensing properly. Tested icemaker and verified it does cycle and has no issues / leaks going down the back wall. Unit working as designed. No parts needed. Call completed."

Arrived onsite for previously diagnosed parts. I replaced the door switch and powered the unit on. Unit now tumbles and heats and is operating as designed. Call complete. Installed WP3406107 SWITCH DOR.

Arrived on site to test unit for unit tripping breaker when using broiler. Unit is trying to pre heat but eventually the breaker trips. Found control error will order new control board due to is having the wrong model number. Rescheduled for 1/15 and WILL NEED TO CALL SAFETY ON RETURN VISIT. ; ordrng 1 W11448962 (Control board)

Arrived on site to test unit for unit having orange flames. Test unit and flames are nice and blue at this time. Customer does have 2 air purifiers in the house that are on at times. Unit working as designed at this time. NO PARTS USED canned safety to report SR#7740496354

Arrived on site to test unit for unit leaking from front vent when you open the door after cycle. Test unit and found vent Normal not damaged. Water just getting there from moisture advised customer to use rinse aid to help with the drying cycle job complete. No parts used.

WTW2000HW0 Arrived on site from previous tech to install parts. Installed lid and drain pump tested product working as its designed.No water leaks visible from main water supply.

Arrived onsite for oven not heating. I confirmed oven will not heating and I didn't hear any gas coming through. I pulled off the bottom cavity plate and found the ignitor not glowing. I checked voltage coming from the harness in the back and found correct 120v coming through. This indicates the ignitor is bad and needs to be replaced. I replaced the ignitor and tested unit. The ignitor now glows and oven is now heating as designed. No gas leaks present. Call complete. Installed W11176454 IGNTR-OVEN.

Arrived on site to test unit for no lights and not cooling properly. Found damper opening and closing as designed. Internal RC temp was 36 set to 34 but display showing 48 degrees. Found thermistor were in range. Cycle power to unit and found UI board botching and not responding. Recommending LED modules and control box. No parts replaced at this time. Office to reschedule. ; ordrng 4 W11632139 (Module)s and 1 W10798006 (Control box)

Arrived onsite for unit not heating properly and burning smell present. I found the elements to be good on resistance. I found the door latch to not close indicating the latch has been blown. I suspect the smell came from the latch blowing as everything on the unit checked good besides the latch. Customer stated the inner glass door needs replacing as well due to scratches present. Gonna order W10883049 Latch dor and W11354870 Glass door assm. Office to RS as the door is PSP.; ordrng 1 W10883049 (Latch Dor) and 1 W11354870 (Door Assm Stnlss)

Arrived onsite for dryer shutting off with odd noise. I confirmed the noise was coming from the motor. The dryer will shut off because the motor is overloading and needs to be replaced. I replaced the motor and tested the unit. Unit now operates and sounds as designed. Call complete. Installed 279827 MOTOR.Moved 2802

Arrived on site to replace tub and stopper. Relaxed both parts test unit and unit test good. Could not run a test due to unit not being installed. Job complete W11409866. W11579392 x2

Arrived onsite for range on indicator staying on and LR burner not turning on. I found the RF infinite switch burned up and the LR infinite switch showing continuity when off. I replaced both infinite switches and found the RF harness to be damaged and LR burner to still not turn on. Will need to return with LR element and order the right harness for the elements. Ordering 5171P911-60 RIGHT HRNS. Office is to RS as we are out of stock on the harness.; ordrng 1 5171P911-60 (Right Harns)

"Arrived on site. Replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. W10309988wpw10143759,w11506635"

"Arrived onsite for previously diagnosed parts. When attempting to pull off washplate i found prior technician to not have pulled the washplate. I could not get the washplate off even while using the washplate puller tool. Unit is requiring a rebuild. Ordering 6x WP8533953 Screw, W10752719 Basket, W11219115 Tub, W11568797 Filter, and WP8533928 Filter Screw. Office to RS.; ordrng 6 WP8533953 (Screw Hub)s and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 WP8533928 (Filter Screw)"

Arrived on site to test unit for unit not heating. Test unit and found damaged tub on right back side creating possible leak getting to the heating element. Ordering new tub office to reschedule ; ordrng 1 W11409866 (Tub) and 1 2hourjob (2 hour job)

"WRQA59CNKZ Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11470191 lamp. Tested unit and now unit is functioning as designed. No water leaks detected at this time."