Service History 258

"Arrived on site to diagnose noise coming from refrigerator. On arrival customer pointed out the noise sounds like its coming from the back top of the RC. Found this is the diffuser area. Tested diffuser and can hear minor clicking, but sounds average for these diffusers. Tested function and found it fully opening and closing with no evidence of failure. Advised some minor clicks are normal due to plastic gears. No repair needed. Call complete."

"Arrived on site to diagnose dryer that is making noise. Ran unit and barely heard any noise, could hear minor squeaking coming from drum

Arrived onsite to replace motor and blower. Reply parts. Tested unit. Unit tested good. No leaks at this time. Job complete

Arrived on site to install new upper freezer bin to resolve cracked bin. Installed new. Verified figment. All is working S designed. Call complete.

"Arrived on site to diagnose unit not draining properly, tested drain pump to verify it was functioning as designed when it tested okay we then checked the hose connection to the sink and made certain there wasnt a knockout still in place, after verifying there was no knockout I blew into the hose to make sure there was no blockage, no blockage found so we put it in diagnostics and ran a cycle two times to fill and drain twice to verify functionality. Unit is operating as designed. Job complete."

Arrived onsite for refrigerator leaking from ice dispenser chute. Upon inspection found ice door not closing properly. Will need ice door replaced. Office to reschedule. ; ordrng 1 W11397167 (RETAINER ) and 1 W11423781 (ICE DOOR)

"Arrived on site for a refrigerator not cooling in either section. I checked the temps and found the FC at 3?F and the RC at 55?F. I found a good frost pattern on the evap and the fan motor running as designed. I gained access to the air baffle and found it closed. I ohmd out the RC thermistor and found it at 3.5k ohms in the RC at 55?F, which is close to where it should be. I ohmd out the FC thermistor and found it at 19K which is good. I ohmd out the harness and it was good. I found the evap defrost working. I called techline and spoke to TJ and received SR# 7730649850. He said it does sound to be running as designed and that the air temp might be a little warmer due to lack of product in unit and the RC being set on lowest setting and damper being closed RC. He recommended the customer put a thermometer in a glass of water and monitor it to get a better feel. Upon further inspection when I was adjusting the damper to open position I found damper was getting jammed. I adjusted the damper on the unit to move between the open and close position properly. The unit should be working as designed now. Call complete."

"Arrived on site for a dishwasher not draining. Upon further inspection I found the tub filled with water. I tried to manually drain the tub but nothing happened. I then checked the voltage at the wall and found the proper 120V. I then checked voltage at the drain and found the proper 120V going to that as well. I put the unit into diagnostics mode and found no stored error codes. I started the test cycle and it skipped the drain and went straight to fill, even with the water already full in the tub. I then vacuumed all of the water out and gained access to the drain pump. I saw no damage to the pump or nothing obstructing it. I walked down the drain tube and found it clogged right by the disposal. No kinks were in the hose. I cleared the clog and ran a test cycle again. It still did not drain all the way, it only drained about half of the water. I watched the drain tube as it drained and I could barely see that flapper on the hose open, indicating a weak pump. I installed the new drain pump. I ran a diagnostics cycle and the unit drained better but not all of the way. I then took off the drain at the disposal and found it trickling out. I installed an new drain line at the pump and put the end into a bucket and it was now draining as designed. I found the bad solenoid not allowing proper water flow and overworked the pump. No leaks observed at the end of the service.

Arrived onsite for F1E5 error. Upon arrival tested unit and confirmed error code for inverter. Accessed component and found replacement not compatible. Verified model and last digit is incorrect. Corrected model and confirmed part was not compatible will need to order correct inverter and magnetron just in case. ; ordrng 1 W11325604 (INVERTER )

"Arrived on site to inspect unit for not heating on front two coil, upon inspection found the unit not able to be powered, checked receptacle and found the customer wired in parts. Will need porcelain wire nuts to fix issues and not melt. Ordering parts. Office to reschedule and check for autho. ; ordrng 1 AUTHO (AUTHO ) and 1 PORCELAINWIRENUTS (WIRE NUTS)"

Arrived on site to diagnose a washer that was leaking. Drain issue has already been resolved before trip today. Advised customer on high efficiency washer and water levels to be expected during use. No further repairs needed and no leaks were found at time of service.

"Arrived on site to replace orifice holder and lp kit, after replacing, unit tested good."

"Arrived on site to inspect dishwasher not operating as designed. Upon further inspection, customer advised that the unit sometimes will not turn off and continue to run. I attempted to place the unit in diagnostics and it took a few times before the unit responded. Once in diagnostics, the unit showed error code F2E1. Cleared the code and continued with testing. The unit operated mechanically, but I had to press the start button several times to get it to advance. Once the unit completed the diagnostics, I removed the outer door panel and checked the console harness and found it showing continuity. Unit is getting 124V as well. I am ordering the console and CNOTE-LSO and scheduled return service. No water leaks observed during service and recommended that the customer not use the unit until repaired for safety. ; ordrng 1 CNOTE (LSO)"

"Arrived on site and inspected refrigerator and found no ice production. Replaced Icemaker and the new one cycles immediately and filled with water. Recommend it to homeowner that first patch of ice we discarded, job complete"

"arrived on site for door seal and lights issue. Found rip on gasket flap,gasket are discontinued door would need to be replaced,checked door hinge found set screw to cam not fully installed into hinge,removed high tension spring,installed screw from cam into hinge fully,installed spring checked arm extension operation good.

Arrived on site to replace front door panel. Replaced door panel test unit and unit test good job complete.

Arrived onsite and found unit not able to drain because of plug not removed from disposal.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the door seal and tested the unit. Unit is heating and holding heat as designed. No lint observed during service, job completed."

"Arrived on site for dryer not completing cycle. Inspected unit no work area. Performed diagnostics mode and checked fault code, no faults codes stored. Tested moisture sensor and found passed. Tested resistance on sensor at control and found correct. Performed air flow test and found good. Ran temperature test and found unit cycling temperatures correct. Called Whirlpool tech support and spoke with Bryan. He advised to adjust dryness level when using. All tested good. SR#7730644523"

Arrived onsite and replaced valve to repair leaking from valve anytime water supply was turned on. All checks good. Unit unit is now operating as designed.

"Arrived on site to inspect unit for not agitating, upon inspection found the actuator not connected to cam, reconnected cam and actuator with no problems. Tested unit for Issues. Complete"

Arrived on site to diagnose a dishwasher that is leaking. Found faulty door gasket and replaced it. All is working properly at this time and no leaks were found after service was performed.

Arrived no site to replace previous diagnosed parts. Replaced UI and control. Found same failures occurring. Showing YE instead of HE. Contacted tech support and spoke with Robert. He stated that was not an error code. Traced wire harness at both controls and found correct. Spoke with office.

Arrived on job for complaints of front left burner not working. Found the module not working properly. Replaced module and test.

"Arrived on site and inspected refrigerator and found ceiling lights in fresh food section are dim, freezer light is out. Replaced freezer light they are all working properly now, job complete"

"Arrived onsite for unit not making ice. Checked wires at the bottom of the door, wires looked good. Checked the ice maker. Ice maker not moving in diagnostics. Replaced ice maker. Tested ice maker. Ice maker and filling at this time. Job complete"

"Arrived on site to inspect unit for not spraying water in upper part of dishwasher, upon inspection found the spray arms clogged, replaced all parts and tested. No issues found. Complete"

"Arrived on site for customer complaint of unit unit leaking, found leak coming from ice maker section. I replaced valve and ice maker, unit tested good."

"Arrived on site for customer complaint of middle burner not lighting, found clogged orifice, I removed clog, unit tested good,

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found switch bracket broken and replaced it. All is working properly at this time and no leaks were found at time of service.

Arrived on site and inspected oven and found it is not igniting. Removed ignitor and adjusted electrode and it will now ignite on the first attempt. Requested that customer use oven and see if this was all it needed. If igniter ultimately needed to be replaced WP9758079

"Arrived on site and inspected dryer and found left wheel isnt moving, added grease and cleaned it and it is now operating properly. job complete"

"Arrived on site to replace RC door from previous diagnosis. Replaced door, tested unit, unit works good. Job complete."

Arrived onsite for the dryer door seal coming off. Replaced door seal and used adhesive. Door is sealing properly. Complete

Arrived on site to test unit for light button not working. Test unit and found shorted console. Replaced console test unit and unit test good job complete.

"Arrived on site and inspected refrigerator and found no frost pattern, both fans are running. Inspected compressor and found it is hot to the touch . replaced start device and this has no effect. Sent video of evaporator to LM, a new compressor and evaporator will be needed to complete repair; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator) and 1 W10143759 (Dye drier) and 1 8201786 (Start device kit) and 1 WPSAV-4 (Stub) and 1 W11449482 (Control)"

Arrived on site to install new sump and motor assembly to resolve failed diverter causing no wash. Replaced sump and motor. Found previous unit had also been leaking and caused damage to floor and cabinet. Replaced with good sump and retested. Found unit washing properly and no leaks found.

"Arrived on site to inspect unit for a door dropping, upon inspection found the left side door moved forward at the top of door, while replacing hinge I found I was sent the wrong part. Ordering correct hinge. Office to reschedule; ordrng 1 W11167022 (HINGE LEFT SIDE )"

Arrived on site to replace previously ordered parts for refrigerator. Replaced control and found no change in operation. Noted left rc door liner warped preventing proper contact with door switch. Door will need to be replaced to complete repairs and office to set return appointment.; ordrng 1 W11435353 (Rc door left ss)

Arrived on site for refrigerator who?s doors are not level. Inspected unit and wash area. Found the unit on level due to uneven flooring. Adjusted the feet on the unit and unit became level. Customer advised that the unit is working properly. Call complete.

Arrived on site to diagnose a range that is not heating. Found upper oven ignitor failed and it will need to be replaced to complete repairs. ; ordrng 1 WP7432P143-60 (Ignitor)

Arrived on site to install previously diagnosed parts. Removed main harness and mag wire. Installed new main harness and wire mag. Found new main harness did not have the correct wiring for interlocks. Ordering W11244494 - interlock kit to return and complete the repair.; ordrng 1 W11244494 (Interlock Kit)

"Arrived onsite for the oven leaking gas. During testing found that valve assembly is opening to soon causing the gas smell. Witch is controlled by the appliance manager control. The spark module is not working properly top electrodes are igniting when oven is pre heating. Will need to replace the valve , spark module and appliance manager control, bake electrode. ; ordrng 1 9759562 (Appliance control) and 1 WPW10331686 (Spark module)"

Arrived onsite for the washer not filling with water. During inspection found that the the closet doors and the track that the doors ride on will need to be removed for us to do the repair. Advised customer that they will need to have someone remove the closet doors and track . . ; O-emld tckt

"Arrived on site to replace failed valve assembly, after replacing, unit tested good

"Arrived onsite for dishwasher not functioning. Upon inspection found UI locked. Unlocked console, and canceled cycle. Put unit in diagnostics and found no stored error codes. Ran auto test and all phases passed. Started normal wash and unit is functioning properly. No leaks present at this time. Job complete"

"Arrived on site for an oven that had a light go out. Inspected unit and work area. Customer advised that the unit lightbulb was just replaced two weeks ago and the light already went out. . Replaced lightbulb and found the lightbulb housing not completely screwed and potentially leading to an overheating of the lightbulb. Tested unit and unit began working as designed.

Arrived on site for oven being under temp. We did a temp test on the oven. We found the oven cycling 10 degrees below the set point. We recalibrated the oven for ten degrees. Job complete. This unit needs to be hooked up to WiFi for it to properly work and receive software updates from the manufacturer.

Arrived onsite. House valve shut offs are seized. And unable to be cutoff. Advised customer that house valves must be repaired before washer valve can be replaced. Office to reschedule. Please confirm house valve repair.

Arrived on site for refrigerator making noise intermittently. Found wrong model on ticket but correct serial number. Customer stated noise was coming from top. Inspected unit and work area. Gained access to fresh food evaporator and found cover warped causing moisture to on evaporator and icy up. Will need to replace evaporator cover with fan motor..; ordrng 1 WR17X27084 (EVAPORATOR COVER) and 1 WR60X26866 (EVAPORATOR FAN MOTOR )

Arrived on site for F8E5 - Error Code - Dishwasher - PRE-ID Fill Valve. Placed in diagnostics and F8E2. F8E4. F8E5 lol came up. After beginning diagnostics cycle I found water leaking onto the floor. ; ordrng 1 W11416363 (Sump and Motor)

"Arrived on site to test unit for not starting. Found latch was not engaging. Replaced latch, tested, works good. Home currently does not have water due to well issues. Did however inspect valve and found a cut wire on the cold side. Replaced valve, unable to test properly due to no water. Unit spinning, agitating, latch engaged. Advised once well is up and running to disconnect water lines and run water to clear any possible sediment in lines which will ruin inlet valves."

Arrived on site to diagnose a refrigerator that is leaking from dispenser.

"Arrived on site and inspected washer, did not find any saved error codes. Ran a diagnostic cycle and confirmed all functions are operating normally. Discussed correct loading procedures with customer and correct detergent usage. Washer is operating as intended, job complete"

"Arrived on site for customer complaint of unit leaking, found leak coming pump housing where solenoid attaches to it. Part has been discontinued. ; ordrng 1 WD19X10013 (Housing) and 1 WD21X10060 (Solenoid) and 1 Cnote (Office to follow up)"

"Arrived on site for customer complaint of damage to the top of the dryer, I replaced top panel, unit tested good

"Arrived on site to replace ice door, container and chute. Chute was mark correctly but not the correct part. Replaced ice door and container. Will need chute to fix issue. Office to reschedule.; ordrng 1 W10682175 (plate)"

"Arrived on site to test unit for cooling issues in RC. Found pantry UI door harness is corroded. Pantry UI was not receiving voltage due to harness. Found RC evap frosted over. RC evap drip pan bowed. Found right side RC door switch had loose connection causing intermittent issues. Found damper control not responding and foam door broken causing air leak. Evap cover top tab screws missing, found ice door seal not sealing properly causing air leak. Thermistors are in range. Drain lines not clogged. Spoke with PR and he advised to leave pantry UI disconnected and monitor.replacing UI, main control, pantry UI, pantry door with built in harness, damper control, foam damper door, right hand FC door bracket. ; O-emld tckt"

Arrived onsite for unit not starting or filling with water. Tested unit. Found that door was not shut properly. Bent down the strike to make better contact with the latch in the door. Tested unit. Unit tested good. No leaks at this time. Job complete

Arrived on site to test unit for damaged panel. Found damaged panel replaced panel test unit and unit test good job complete.

Arrived on site to test unit for damaged panel. Found damaged panel replaced panel test unit and unit test good job complete.

Arrived onsite for washer not spinning. On arrival ran diagnostics to check for issues. Diagnostics passed. Checked for signs of gearcase failure and found none at this time. In diagnostics until would agitate and spin but due to intermittent issues replaced actuator. Tested unit again and is functioning properly. Noticed that unit is not leveled due to floor. Notified customer on correction to avoid off balance load. Job complete

Arrived on site for a dishwasher that would not dispense soap. Upon arrival the customer stated it would intermittently dispense the soap. Upon further inspection I found the rubber seal coming off and possibly catching the dispenser from opening. I replaced the dispenser and then put the unit into diagnostics mode. I ran the test cycle and verified the dispenser was now opening. The unit is working as designed. No leaks observed during service. Call complete.

Arrived on site for dryer err code E6-F1. Display was not responding to touch as its designed. Placed dryer in diagnostics and F6E1 (display communication error) came up. No other error codes came on. Cleared saved error code. Removed display and installed new display. Display now responds to touch as designed. Placed in timed dry and dryer is heating as designed. Job completed.

"Arrived on site to diagnose microwave that is stopping during preset cycles and making a strange noise when started sometimes. Customer showed me video of the boise being made, which sounds like struggling turntable motor due to lack of voltage, and fan doesnt come on unless door is reopened. Ordering appliance manager to resolve, since both items are tied in.

Arrived on site for dishwasher leaking water. Upon arrival I found no error codes and diagnostics but upon further testing of the unit I found water leaking very quickly from the diverter section of the motor. I then went ahead and replace the entire motor sump assembly and reassembled and tested the unit and found that the dishwasher is now functioning as designed and is no longer leaking. Call complete

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. The customer played a video for me indicating the sound that it was making during the agitation cycle. The unit sounded normal with no abnormal sounds. Went ahead and replaced all components ordered and tested unit. Unit still made the same sound as in the video. I called whirlpool Techline and spoke to Adrian SR# 7730648976.He advised that based on the repairs made, we have replaced all moving componentsi side the washer that would cause this issue and that the unit will make sounds during the wash and rinse cycles. He advised that this was normal and to not make any further repairs. Call complete."

Arrived on site for a refrigerator that has no lights or control lighting. Inspected unit and work area. Confirms customers complaint and replace control box. Found the new control did the same thing. Started messing with the door switch and found the unit intermittently coming on. Replaced door switch and tested unit. Unit began working as designed. Call complete.

Arrived on site for a washing machine that won?t start. Inspected unit and work area. Tested unit and confirmed customers complaint. Replaced control with the old control from the customers unit. Tested the unit and the unit began to work as designed. Added an appliance white paint to the washer to cover the scratch on the front. Unit is working as designed. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both springs and brackets as diagnosed and unit still did the same thing. Looked at the agitator cam and found it completely stripped. Replaced agitator due to stripping on both sides and tested unit. Unit began working as designed. Call complete.

Arrived on site for dryer not turning on. Upon arrival I found at the unit would not turn on in any way shape or form I did find however that the outlet was giving a stable 240 V connection. Upon further testing of the main control I found that it has completely stopped sending the proper DC voltage to the UI panel but after replacing The main control I then found that although the DC voltage had been restored the wire the you I would still not turn on I then replace the UI panel and found that the unit is now fully functioning as designed with no error codes or any other issues while on site call complete

Arrived on site for microwave door needing to be replaced due to crack on old door. I was then able to install the new microwave door I also found that the new door came with a nameplate pre-installed so we did not have to use the one that we were sent with at this time door is now functioning as designed call complete

Arrived on site for dishwasher that fell off balance after previous repair. Upon arrival I found that the mounting brackets previous installed had broken and the feet had fallen off causing the unit to lean in the hole I was able to install new mounting brackets that are specific to the model I did re-level the unit and added a new door strike due to old one being bent to much from dishwasher falling and verified that everything is functioning as designed call complete

"Arrived on site to install previously ordered parts.Removed and replaced the cam, actuator and GEARCASE.Reassembled and unit tested as designed.Job complete"

Arrived onsite for the microwave display not working. During testing found that the UI was not connected properly. Connected UI and all functions tested good complete.

Arrived on site to diagnose a venthood with broken socket. Found left light socket broken and replaced it. All is working properly at this time.

"Arrived on site and inspected leaking water from garage unit.Confirmed the complaint and found a sheet of ice in the freezer compartment underneath the basket.Found the issues were caused by a blocked drain tube. Found debris preventing it from dripping into the drain tube.I broke the ice, emptied it and cleared the debris.Job complete"

Arrived on site to test unit for shutting off randomly. All voltage checked good. Unit heated as designed. Replaced control and tested unit. Showed customer service pointer W11525554. If issue persists recommend replacing UI. Unit is connected to WiFi. Job complete.

Arrived on site to install new door glass to resolve ruptured inner glass. Vacuumed all remaining glass from unit. Replaced inner glass panel and reassembled. Unit is working as designed. Call complete.

Arrived on site to test unit for no ice production. Found no error codes. Found ice box fan was running weak. Valve tested good. Found ice maker was responding to diagnostics but ice maker was not calling for water. Recommend replacing ice maker and ice box fan. Office to reschedule.

Arrived on job for complaints of error code. Confirmed code will not let me clear long enough to enter diagnostics. Recommend replacement of control.

Arrived onsite for refrigerator freezer door light not turning on. Upon arrival freezer light was operating properly. Customer had secondary complaint of condensation around lower vertical mullion. Tested unit and found heater OL. Tested supply voltage at control and harness and recorded 122vac. Heater was not energizing. Ordering heater replacement. ordrng 1 W10830861 (cover)

"Arrived on site to follow up on refrigerator that was dispensing slowly. Ran water snd found it dispensing, but slowly. Checked dispenser filter housing, and found crimped hose on the filter housing. Removed kink in hose and retested. Found water is still dispensing slowly. Checked water flow from the house and found the supply line has fairly low pressure and isnt pushing hard, causing the remaining low flow. Advised customer to contact a plumber to resolve, unit is now working as designed. Call complete,."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the dryer repair kit. Upon disassembling the unit, I found a quarter stuck in the drum seal that was rubbing causing the grinding noise. Advised the customer of my findings. Reassembled the unit and tested and unit is operating as designed. No lint observed during service, job completed."

Arrived on site for washer not getting any water in it. Upon arrival found water pressure from wall was good. Found no error codes In diagnostics but I found during tests that main control was sending 120v to inlet valve. Also found after more diagnostics tests that the actuator and gear case have stripped from one another and gear case is showing major signs of rust causing spanner nut to seized on and cant be removed. Under unit found gearcase is internally skipping and not allowing for proper functionality. Support rods are worn down to the point that unit cant stabilize and run a good spin cycle. Over all unit will need a full rebuild in order to insure repairs can be done fully. Unit is used multiple times a day in current residential situation and has taken a lot of wear and tear of past few years. Once will need to reschedule if authorization is received for repairs.; ordrng 1 W10772621 (Screw) and 1 W10908289 (Agitator) and 1 W11085570 (Shield) and 1 W10584118 (Inner basket) and 1 WP21366 (Spanner nut) and 1 WP389140 (Block) and 1 W10371566 (Outer tub) and 1 W10324647 (Tub seal) and 1 WPW10215093 (Filter) and 1 WP8533928 (Screw) and 1 W10780045 (Suspension rods) and 1 W11025584 (Lower harness) and 1 W11454741 (Gearcase) and 1 W10889172 (Motor) and 1 W10721967 (Cam splutch) and 1 WPW10006384 (Belt) and 1 W10913953 (Actuator) and 1 W11158830 (Capacitor) and 1 Cnote (Need autho before proceeding) and 1 Cnote (Need weighed 2hr repair)

Arrived on site to test unit for unit tripping breaker. Test unit and found bad sump and motor and bad heating element. Cu

"Arrived on site for washer not balance cycle. Customer had note written of failure (attached to SD-QUICKPIC). Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F0-E3 overload and F0-E5 off balance load. Ran valve operation in manual test mode and found all functional. Tested all mechanical components and found all working as designed. Inspected suspension rode and found no issue. Found tub spin freely with no friction. Inspected rotor and floor for rubbing, no signs of rubbing found. Ran unit on high spin and found rounds of wash basket good and spinning smoothly. Ran on bulky cycle to test the water level. Unit operations tested good and no signs of water leak while servicing. Spoke with customer on user care guide and soap usage on a water softener system."

"Arrived on site for a refrigerator with no ice production. I checked the temperatures and found the FC at 5?F, the RC at 38?F, and the ice box at 14?F. Upon further inspection I found ice in the bin. I jumped the IM and found it would harvest and call for water. The IM was also getting proper voltage. I found the ice box fan working. I found ice in the bin when I harvested as well. The customer stated the issue is intermittent and that sometimes it will give crushed ice when doing cubed. I called techline and spoke to Ed and received SR# 7730651021. He recommended changing the IM and valve. I replaced the parts and the IM was still working. No leaks observed at the time of service. Call complete."

"Arrived on site for no lights. Diagnosed a defective freezer led module,replaced freezer led module all leds working as designed. Ran diagnostics all test passed,changed defrost setting to adaptive"

Arrived on site to replace microwave. Replaced unit test unit and unit test good job complete.

"Arrived on site for a washing machine that?s tripping a breaker and is leaking. Inspected unit and work area. Confirm the customers issue of the washer leaking from the valve into the unit. Placed the unit and service diagnostics and found an F8 E4 (water hazard), F3 E2 (inlet water temperature fault), F7 E0 (loss of power), F0 E3 (overload), and F2 E1 (UI stuck key) error codes. I ran the unit through a manual fill, drain, spin, and heavy agitation tests while taking amp draw and the unit ran as designed without pulling more than 10 A with multiple components running. I ran the unit through an auto test and found the same thing. I called Whirlpool Techline and spoke to Drew SR# 7730645618. He had me take resistance checks through the drain pump and motor and found everything within range. The unit is hooked up to a GFCI breaker and he advised that the issue was most likely with the breaker. He advised to make no repairs and have the customer fix their electrical. Did replace the water valve do to the lake and had the unit running with a load of 10 towels and the unit did not pull over 7.5 A while in heavy agitation. Unit is running as designed. Call complete."

"Arrived on site to inspect refrigerator water dispenser and ice maker not working. Upon further inspection, I tested the water dispenser and water came out in a slow stream to a trickle. I found ice in the bin but the cubes were small. I removed the filter and found the filter head spraying water out of it. Turned the water supply off and removed and replaced the filter head and retested. Unit is operating as designed. Recommended that the customer purchase a new filter due to the one they have possibly being defective due to the defective filter head. No water leaks observed at the end of service, job completed."

Arrived on job for complaints of something stuck under agitator. Removed agitator and found pillow cover. Removed and checked for code.

"Arrived on site for door issues,found deli door not closing,removed bin found excessive ice build up on evaporator causing door not to seal. Unit will need cover,pan and motor,will need to follow service pointer W11092686. Customer will defrost unit before return visit; ordrng 1 W11188493 (Cover)"

Arrived onsite for ice machine not producing ice efficiently. Customer stated unit has to be set on max ice to produce a decent amount of ice. Tested unit and found fill was weak. Unit needed valve replaced. Replaced valve and tested. Found fill test restored with normal flow. Unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site. Power cycled unit found control shutting itself on and off diagnosed a defective control,installed updated control kit.

Arrived on job for complaints of noise. Found oil leaks from gearcase. Replaced cam and gearcase. After replacement test operation.

"Arrived on site and inspected Built in Kitchenaid refrigerator with ice maker issues.Confirmed the complaint and found the ice maker is defective and is the root cause of the malfunction.Ordering the ice maker, which is a PSP part W11126009.Office to schedule return services due to part availability.NEEDS MORE WORK ; ordrng 1 W11126009 (COMPLETE ICEMAKER)"

"Arrived onsite for refrigerator leaking. Upon inspection found no visible leaks. Area was dry. Inspected freezer compartment drain pan for obstruction and found none. Inspected drain tube and tray, all looked good. No signs of blockage or faulty tray. Ran dispenser to insure water tubes are good and all passed. Could not duplicate issue. Customer will monitor. Job complete"