Local Reviews
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Lou S.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, I tested the ice dispenser and the motor is operating. I found that the ice bin was empty. I removed the ice maker cover and tested ohms to the ice maker. It showed to be open. I found a small amount of ice built up in the water tube. Using my steamer, I got the ice out. I checked the water line at the bottom left hinge area. I disconnected the water line to the ice maker and blew through it and it was clear. I tested ohms to the ice bin switch and the ice maker switch and both were good. I removed and replaced the ice maker. After approximately 15 mins, water did not dispense into the ice maker. I tested temps in the rc and fc sections and temps were 7 degrees in the fc section and 42 in the rc section. I tested ohms to the water valve and it showed to be open. I am ordering the water valve and scheduled return service for 01/15/19 per customer request. No water le
Scott M.
OVEN KITCHENAID KODE500BBS03 Arrived on site for crusher upper oven door . Found door wasn’t damaged . Did clean some gummy residue from protective plastic coating . Job completed .
Diego G.
DRYER AMANA NED4655EW "Arrived on site. Checked for a door issues. Found handle broken. Replaced handle and cycled, all functions tested OK. Job complete"
Diego G.
DRYER AMANA NED4655EW "Arrived on site. Checked for a door issues. Found handle broken. Replaced handle and cycled, all functions tested OK. Job complete"
Diego G.
DRYER AMANA NED4655EW "Arrived on site. Checked for a door issues. Found handle broken. Replaced handle and cycled, all functions tested OK. Job complete"
Thomas L.
DISHWASHER WHIRLPOOL WDTA50SAHW0 Arrived on site for unit not washing and not drying dishes. Tested unit to find operations are correct. On the last visit the washer motor had failed and I replaced it. This time the operations are normal. The water temperature is great. Visited with customer about the differences between Her last 20-year-old dishwasher and new dishwashers.
Jonathan S.
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site for microwave making clicking sound when in use. Tested unit with bowel of water. No failures occurred . Added large amount of water to bowl and attempted to recreate failure. Gained access to motor and inspected. Checked screws holding motor in place. Tested exhaust fan. All operations tested normal. Spoke with customer on if failure occurs again to inspect tray guide wheels. All tested good.
Leonardo C.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for unit leaking. Test unit and found leak coming from diverter motor. Found calcium build up from hard water. Took pictures of damage and water leak. Will need to order new sump and motor W11162733. Customer will get damage fix first then she will call to reschedule ; ordrng 1 W11162733 (SUMP AND MOTOR )
Scott M.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for leaking washer . Moved unit away from wall and ran diagnostics cycle . No error codes . All ran normal till drain , drain stand in wall is leaking . No water leaks detected with unit at time of service . Recommended to customer to get a plumber to fix pipes in wall . Job complete ."
Clif L.
COOKTOP KITCHENAID KCGS556ESS02 "Arrived on site to diagnose a cooktop with a broken mounting screw for burner. Found mounting screw for right rear burner has had broken off causing burner not to mount properly. Also noted left knob bezel not attached to cook top. Bezel, orifice holder, and screw will need to be replaced to complete repairs. Verified all Other screws will come out of cooktop without a problem. Return date set for 1/10/19; ordrng 1 W10674919 (holder-orf) and 1 W10853046 (bezel-knob) and 1 W11226732 (SCREW)"
Al R.
DRYER ROPER RED4516FW0 "Arrived to inspect unit with extended drying time. I tested the cutoff, and element and fuse. The thermal cutoff and element were bad, so I replaced both. I reassembled and tested the unit and unit tested as designed. No lint observed at the time of service.JOB COMPLETE"
Brandon C.
MICROWAVE KITCHENAID KHMS2056SSS2 "Arrived on site for customer complaint of hood lights not working, found relay control boards were shorted, after replacing both boards, unit tested good."
Thomas L.
DRYER ROPER RED4516FW0 Arrived on site for dryer not heating properly. Tested unit and found unit only heating up to 137°. Will order operating thermostat.; ordrng 1 WP3387134 (thrmst-fix)
James C.
WASHER LG WM2801HRA Arrived on site and found no function from power button. I found the plastic retainer spring has broken and the button has turned and is not making contact witch switch on ui. Console is no longer available so no repair is available at this time. Job complete
Wesley P.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site and did not find repeat noise symptoms. Advised on variable noises based on refrigeration needs and current cycle. Restored pantry gasket due to gapping and ordering right side RC door due to dents. (Door without dispenser); ordrng 1 W11104477 (LEFT HAND DOOR)
Wesley P.
RANGE WHIRLPOOL WFC150M0EW2 Arrived on site and installed burners to demonstrate normal operation. Unit operating properly. Advised customer on design. All checks good.
Robert J.
RANGE KITCHENAID KSEG700ESS1 Arrived on job to replace console. After replacement test operation. Fan and element replace on previous visit. Discovered panel has dent on top(was concealed by plastic) will need to order new replacement panel ; ordrng 1 W10915661 (panl-cntrl)
Wesley P.
DRYER MAYTAG MGDC300XW1 Arrived on site and repaired heating problem by replacing shorted cutoff. All checks good. Unit now operating as designed.
Al R.
REFRIGERATOR GE GSE25HGHBHBB Arrived to install previously ordered parts. I prepared the new door for installation by applying the new gasket. I removed and replaced the door. I reassembled the unit and the unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE.
Brandon C.
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for customer complaint of unit not producing ice, found water pan was cracked near drain pump. Ordering water pan, returning tech to replace pan first, and test unit to see if recirculating pump and reservoir drain pump are needed. Collected service fee on check. ordrng 1 W10837384 (pan-water) and 1 WPW10489125 (pump)"
Lou S.
OVEN WHIRLPOOL WOS51EC0AS04 "arrived on site to inspect oven not heating. Upon further inspection, using my multimeter, I placed my thermal lead in the middle of the center rack and tested on Bake at 350 degrees Standard Preheat multi rack. Once the unit turned on, my multimeter did not register any heat other than the room temp in the unit. I tested the unit on Broil at 550 degrees and the unit did not heat up. I pulled the unit from the wall and removed the top and back panels. I verified ohms to the Bake and brooks elements and the TOD. All components were good. I tested voltage from the control at P6-1 to P11-2 and only got 120 volts. I verified ohms to the fuse as well. Due to the low voltage reading from the control, I replaced the control and tested again ad only got 120 volts again. After verifying ohms to all components and voltage from the control the unit has to be wired incorrectly. I advised the customer of my findings and advised that they would need to have an electrici
Leonardo C.
DISHWASHER WHIRLPOOL WDF330PAHS0 Arrived on site to replace console. Found unit infested with roaches. Advised assistant manager Pricilla that the unit will not be covered under warranty.
Robert J.
MICROWAVE WHIRLPOOL WMH53521HV0 Arrived on job for complaints of door damaged and not sensing cooking. Mount nut damaged and stripped in install will need to ; ordrng 1 W10596040 (nut)
Kevin B.
WASHER WHIRLPOOL WTW4800XQ1 "Arrived on site and set washer into diagnostic cycle and found error code for unbalanced load, ran washer with cold and hot water and there is no leaking from the inlet lines or valves. Filled tub 2/3 up and still no leaking, drained water while still filling for a full minute and there is no leaking from pump, hoses, or stand pipe. Could not duplicate customer experience, could not find any leaks. Collected service fee, job complete. Reported to CS."
Scott M.
WASHER MAYTAG MHW3505FW1 "Arrived on site for washer leaking . Customer stated house cleaner used washer right after install and had water on floor . Customer was away on vacation and forgot about water and has been using washer 4-5 times since with no water leaks . Checked bellow,and connections as well as drain hose and stand . Ran diagnostics , no error codes or leaks . All checks normal ,no water leaks detected at time of service . Job complete ."
Scott M.
REFRIGERATOR WHIRLPOOL WRS965CIAH00 "Arrived on site , for small amount of mildew build up on dispenser pad . Wiped and cleaned up with Clorox wipes and mr clean majic eraser . Dispenser door is functioning properly . Did advice customer to make sure door get closed when changing from cubed to ice . Collected 108.24 w/ tax cc . No water leaks detected at time of service . Job complete ."
Clif L.
RANGE GE CT9050SH1SS Arrived on site to diagnose an oven that was not fully installed after previous repair. Found due to length of power cord and routing of cords through two cabinets it cannot be fully inserted in the hole. Adjusted unit is much is possible and was able to install one mounting screw. No further repairs needed at this time.
Jerry C.
WASHER WHIRLPOOL WFC8090GX0 "WFC8090GX0 Arrived to instal parts. I tested within service mode and found the valve could be heard to actuate, but the filter screen was missing and I then removed and replaced the valve. The unit performed in the same manner after the valve replacement. I tested voltage to the valve and it showed 122.4. Water pressure measured at 64 psi. I found that modulating the valve and very slowly opening it very slightly, there was visible flow and when opened more, the flow stopped and the valve could be heard slamming shut. I contacted the mfg, tech Andy. Advised the technician of my findings and they advised to check the water supply. File# 7723845796. I elected to replace the ACU and during reassembly I found an area of the wire harness that had been crushed during assembly. I am suspicious the damaged harness allows correct voltage, but not enough current to hold the valves open. The unit will require the harness and please allow 2 hours for return service. A
Kevin B.
WASHER WHIRLPOOL MHW8200FW0 "Arrived on site and inspected washer and found connector to hot water valve is not attached. After correcting ran a diagnostic cycle and found hot water is now flowing properly. No for the repair is required at this time, no water leaks from connections at time of service, job complete"
Diego G.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site. Checked for rack issues. Found upper rack wheels bad creating rack to make a loud noise. Will need adjusters with rollers and rails to repair unit. Office to reschedule; ordrng 2 3385089 (track,rack)s and 2 W10350375 (adjuster)s"
Diego G.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site. Checked for rack issues. Found upper rack wheels bad creating rack to make a loud noise. Will need adjusters with rollers and rails to repair unit. Office to reschedule; ordrng 2 3385089 (track,rack)s and 2 W10350375 (adjuster)s"
Diego G.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site. Checked for rack issues. Found upper rack wheels bad creating rack to make a loud noise. Will need adjusters with rollers and rails to repair unit. Office to reschedule; ordrng 2 3385089 (track,rack)s and 2 W10350375 (adjuster)s"
James C.
WASHER WHIRLPOOL WTW5600XW0 Arrived on site and tested operation. I found the lid locked and the relay just clicking. Unit has fault for lid lock failure. Tested lid lock and found the solenoid to have failed. Installed new latch and ran calibration test as well as auto diagnostics. Unit working properly and no faults after repair. Job complete
Luis M.
ICE MACHINE KITCHENAID KUIC15POZP0 Arrived on site for unit making too much ice ran diagnostics found failed thermistor installed new bin thermistor powered unit on ran diagnostics all test unit working as designed.
Clif L.
RANGE WHIRLPOOL KDRS467VSS04 arrived on site to diagnose a range that is giving error codes. Pound F1E1 error saved on control. Found no visible faults in main control or appliance manager. Per tech sheet replace appliance manager due to failure. I advised homeowner main control may be needed as well but would not be installed until verified failure of main control after replacing the appliance manager.
Wesley P.
DISHWASHER WHIRLPOOL WDT920SADM2 Arrived onsite and repaired rack assembly and installed spray arm. No other parts needed. All checks good. Unit is now operating as designed.
Steve C.
DRYER KENMORE 110.869801 "Arrived on site for the unit will not start. Tested the unit and found a brush stuck on the blower wheel. Remove the brush and tested the unit and the unit will just make a humming noise. Found the unit will need a new motor, wheel, Repair kit and a push to start switch due to electrical burnt smell when pressing button. Will need to get authorization and reschedule the customer.; ordrng 1 279173 (switch,push to start) and 1 CNOTE (AUTHO)"
Jerry C.
WASHER WHIRLPOOL WTW8500DC5 WTW8500DC5 Arrived to inspect water leak. I found and was able to show the customer the issue was with the sewer flow and it backing up after approximately 1/3 of the tub filled with water and then drained. The unit was also having difficulties completing cycles and spinning and I found the basket leaning against the right inner wall. I removed non-authorized spacers from the leveling feet and corrected the basket to chassis alignment. The customer will contact a qualified plumber to address the drain overflow issue. No leaks of he water supply observed during service.
Leonardo C.
DISHWASHER WHIRLPOOL JDB3200AWS5 Arrived on site to test unit for u it leaking. Test unit and found unit leaking from top from tub gasket. Will need to replaced gasket and will also need new mounts WPW10084086; ordrng 2 WPW10084086 (MOUNT)s
Wesley P.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site and rediagnosed unit as having clog In p drain. Found affecting freezer Evap tray as well. Cleared all ice and removed debris from p drain to repair leaking. Charged labor fee for new work of 99.99. All checks good.
Clif L.
DISHWASHER KITCHENAID KUDC10FXSS6 Arrived on site to diagnose a dishwasher that is not operating on one cycle. Found normal LED light failed but cycle fully functional. Control panel will need to be replaced to complete repairs. I was not able to reach owner of unit today to have repairs approved or service fee collected. Office will need to contact homeowner to proceed with repairs. Per CS I am going ahead and ordering part and setting return date.; ordrng 1 WPW10481130 (panel-cntl)
Brandon C.
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived on site to replace control boards and evaporator thermistor, I replaced all parts, unit tested good."
Thomas L.
WASHER MAYTAG MVWB765FW1 Arrived on site tearing clothes. Found clothes getting stuck between basket and agitator. Replaced both. All water connections were dry.
Scott M.
DISHWASHER WHIRLPOOL KUDS35FXWH4 Arrived on site for poor washing . Ran diagnostics wash motor is week . Also found there has been some leaking from float switch assembly . Ordering float switch . Will install sump and motor . Will need autho; ordrng 1 AUTHO and 1 W10873429 (housing) and 1 WP8531743 (gasket) and 1 WPW10195036 (float) and 1 WPW10195038 (nut) and 1 WPW10195039 (switch)
Scott M.
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site for convection oven not coming on. Ran preheat and fan came on after preheat . Customer instructed on convection normal usage . No gas leaks detected at time of service . Job complete.
Robert J.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Arrived on job to look at ice maker. Ran diagnostics which indicated was not working (e2 code) replaced ice maker. Ran harvest and fill test,passed both. No leaks detected at time of service."
Tyler B.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for no heat, found heater in range and tco good. Found control not sending voltage. Will need conto l to complete. No leaks on site; ordrng 1 CNOTE (OFFICE RS) and 1 W11305297 (CONTROL)"
Leonardo C.
DISHWASHER KITCHENAID KUDS01DJSS0 Arrived on site to test unit for not working. Test unit and found clean light blinking. Test thermostat and found bad thermostat. Test heater and heater is opened will need to replaced heater and thermostat. Ordering new thermostat WP661566 office to reschedule ; ordrng 1 WP661566 (THERMOSTAT )
Leonardo C.
DISHWASHER KITCHENAID KUDS01DJSS0 Arrived on site to test unit for unit leaking. Test unit and found drain hose leaking due to hole. Will need to order new drain hose 8269144A .ordrng 1 8269144A (DRAIN HOSE )
James C.
MICROWAVE KITCHENAID KMBP100ESS01 Arrived on site and tested operation. I found the interlocks not registering the door as shut unless pushing the door shut after closing it. Due to the installation a 2nd tech will be needed to remove unit for service. Unit will need hinges and interlocks to repair. ; ordrng 1 CNOTE (2TECHS)
Diego G.
RANGE AMANA AGR6603SFS1 Arrived on site. Check for burger issues. Found left front burner not turning on intermittently. Will need burner assembly and To repair unit. Rescheduled for 1/4/19 ; ordrng 1 W10183375 (cap-burner) and 1 W10515455 (burnr-head)
Diego G.
RANGE AMANA AGR6603SFS1 Arrived on site. Check for burger issues. Found left front burner not turning on intermittently. Will need burner assembly and To repair unit. Rescheduled for 1/4/19 ; ordrng 1 W10183375 (cap-burner) and 1 W10515455 (burnr-head)
Diego G.
RANGE AMANA AGR6603SFS1 Arrived on site. Check for burger issues. Found left front burner not turning on intermittently. Will need burner assembly and To repair unit. Rescheduled for 1/4/19 ; ordrng 1 W10183375 (cap-burner) and 1 W10515455 (burnr-head)
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Check for no lights issues. Found refrigerator lights intermittently kicking on and off. Verify connections all checked OK. Will need a pantry control and LED supply board to repair unit. Factory order part office to reschedule; ordrng 1 W10769076 (PANTRY CONTROL ) and 1 W10788814 (LED CONTROL )
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Check for no lights issues. Found refrigerator lights intermittently kicking on and off. Verify connections all checked OK. Will need a pantry control and LED supply board to repair unit. Factory order part office to reschedule; ordrng 1 W10769076 (PANTRY CONTROL ) and 1 W10788814 (LED CONTROL )
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Check for no lights issues. Found refrigerator lights intermittently kicking on and off. Verify connections all checked OK. Will need a pantry control and LED supply board to repair unit. Factory order part office to reschedule; ordrng 1 W10769076 (PANTRY CONTROL ) and 1 W10788814 (LED CONTROL )
Thomas L.
DRYER MAYTAG MEDB835DW4 Arrived on site for F3E6 failure code. Disconnected all connections and reconnected but failure code did not go away unit will need control panel and control board. Dryer is brand new and clean.; ordrng 1 W11026442 (console) and 1 W11133021 (CONTROL)
Leonardo C.
VENTHOOD WHIRLPOOL KVWB406DSS2 "Called number and it was builder. Builder said house is occupied, builder called home owner and he said no one was home. Home owner will call office to reschedule ; saved tckt"
Diego G.
DISHWASHER KITCHENAID KDFE104DSS5 "Arrived on site. Check for draining issues. Found loose connection at pump not allowing pump to kick on. Repositioned connector and reconnected to pump and cycled, all functions tested OK. No leaks present. Job complete"
Diego G.
DISHWASHER KITCHENAID KDFE104DSS5 "Arrived on site. Check for draining issues. Found loose connection at pump not allowing pump to kick on. Repositioned connector and reconnected to pump and cycled, all functions tested OK. No leaks present. Job complete"
Diego G.
DISHWASHER KITCHENAID KDFE104DSS5 "Arrived on site. Check for draining issues. Found loose connection at pump not allowing pump to kick on. Repositioned connector and reconnected to pump and cycled, all functions tested OK. No leaks present. Job complete"
Steve C.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for the unit is making a loud noise. Disassembled the unit and found the pulley came off. Readjusted the pulley back to the belt and assembled the unit. Tested the unit and unit works properly. Advise customer to clean air vents every six months.
Steve C.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for the units light will not go into sleep mode. Customer advised the UI will not turn off. Called Whirlpool Sr#7723817787 Adrian And advise the user interface is working properly and unit will go into sleep mode except for the ice or water dispenser icons.
Diego G.
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site. Check for no ice issues. Ran diagnostic test and found bread cutter bad. We need bread cutter to repair unit. Rescheduled for 1/4/19 ; ordrng 1 W10919199 (GRID CUTTER)
Diego G.
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site. Check for no ice issues. Ran diagnostic test and found bread cutter bad. We need bread cutter to repair unit. Rescheduled for 1/4/19 ; ordrng 1 W10919199 (GRID CUTTER)
Diego G.
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site. Check for no ice issues. Ran diagnostic test and found bread cutter bad. We need bread cutter to repair unit. Rescheduled for 1/4/19 ; ordrng 1 W10919199 (GRID CUTTER)
Wesley P.
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site and repaired no start condition by replacing switches and interlocks. All checks good.unit now operating as designed.
Tyler B.
COOKTOP KITCHENAID KCES956HSS "Arrived on site for unit turning on by self. Found two wires pinched to together, separated and repaired wires."
Diego G.
DISHWASHER MAYTAG MDB4949SDZ0 "Arrived on site. Checked for leaking issues. Found gasket off of frame of dishwasher. Re-positioned gasket and tested, all functions tested OK. No leaks present. Job complete"
Diego G.
DISHWASHER MAYTAG MDB4949SDZ0 "Arrived on site. Checked for leaking issues. Found gasket off of frame of dishwasher. Re-positioned gasket and tested, all functions tested OK. No leaks present. Job complete"
Diego G.
DISHWASHER MAYTAG MDB4949SDZ0 "Arrived on site. Checked for leaking issues. Found gasket off of frame of dishwasher. Re-positioned gasket and tested, all functions tested OK. No leaks present. Job complete"
Paul R.
DRYER AMANA NED4655EW1 Arrived onsite for the dryer with long dry times. I found the dryer temp cycling between 133-178 degrees with the vent disconnected. When I connected the vent the units temp would drop very slow indicating the house vent is getting restricted. I advised the customer to call vent wizard and have the house duct cleaned. The unit is working as designed. Call complete.
Robert J.
DRYER MAYTAG MEDB835DW4 Arrived on job for complaints of noise. Confirmed noise added noise pad to inside and checked al screw tighten. Noise level normal now.
Diego G.
REFRIGERATOR AMANA ASI2575GRS00 "Arrived on site. Checked for Noise issues. Found evaporator fan motor blade hitting on housing Creating refrigerator not to cool correctly. Adjusted evaporator fan motor and tested, all functions tested OK. No leaks present. Job complete"
Diego G.
REFRIGERATOR AMANA ASI2575GRS00 "Arrived on site. Checked for Noise issues. Found evaporator fan motor blade hitting on housing Creating refrigerator not to cool correctly. Adjusted evaporator fan motor and tested, all functions tested OK. No leaks present. Job complete"
Diego G.
REFRIGERATOR AMANA ASI2575GRS00 "Arrived on site. Checked for Noise issues. Found evaporator fan motor blade hitting on housing Creating refrigerator not to cool correctly. Adjusted evaporator fan motor and tested, all functions tested OK. No leaks present. Job complete"
Wesley P.
DRYER WHIRLPOOL WED8000DW4 No saved error codes or apparent problems. With control. Did find about %50 percent efficient airflow. Attributing dry time problem to clogged vent. documented with Steve at techline. Sr#7723822709
Dona W.
REFRIGERATOR KITCHENAID KFIS27CXMS5 Arrived on site for low water production from dispenser. found smart valve with no pressure and found dual valve clogged not allowing for flow. Installed smart valve (wpw10270395) and installed dual valve. Verified water flow after replacement. bleed line for any air all operations. check good all water connections dry.
Wesley P.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site and installed diffuser due to door stuck open symptom. All else checks good.
Joseph C.
RANGE JENNAIR JGS9900BDB "Arrived on site for “right front burner not igniting” complaint. Inspected unit and found igniter pushed through glass cooktop. Removed and replaced burner head, orifice holder and screws. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Clif L.
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived on site to diagnose the refrigerator that is not cooling properly and not producing ice. Found fresh food evaporator incased in ice due to failed defrost cycle. This is caused by miscommunication of control boards not registering thermistor. Thermistor was replaced in August. Control boards will need to be replaced to complete repairs and control boards coming in kit.
Al R.
MICROWAVE WHIRLPOOL WMH32519HV1 Arrived to inspect unit not turning on. I confirmed the unit is not heating after water cup test. I checked all door switches and all were good. I ordered W10343300 high voltage capacitor and WPW10693025 magnetron and diode. Customer rescheduled for 1/7/19Needs more work.; ordrng 1 W10343300 (HIGH VOLTAGE CAPACITOR ) and 1 W10886077 (DIODE ) and 1 WPW10693025 (MAGNETRON )
Dona W.
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for temps not reaching 350 degrees. Found oven sensor with erroneous readings. Found when preheating unit will not get to 350 degrees at all. Replaced sensor and verified that unit is now preheating and holding temps correctly.. average temperatures 352 degrees. All operations check good.
Joseph C.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for “door alarming” complaint. Inspected unit and found door popped off bracket. Reset door. Unit is performing as designed. No leaks detected, at time of service.
Leonardo C.
RANGE KITCHENAID KFGG500ESS1 Arrived on site to test unit for not getting to temp. Test unit at 350 and unit temp at 356 customer using oven temp advised customer that oven thermometer will take longer then the actual units thermostat. Collected $99.99 for trip charge.
Tyler B.
WASHER MAYTAG MHWE200XW00 "Arrived on sote for unit giving Lf error, was not supplied with valve due to no model# confirmed numbers and ordering both valves to complete repair. No leaks on site; ordrng 1 CNOTE (PART AUTHO) and 1 WPW10212596 (valve) and 1 WPW10212598 (valve)"
Steve C.
DRYER MAYTAG MEDX655DW1 Arrived on site for the unit is not dying clothes properly. Tested the unit and found unit is heating and found the unit is not venting to the outside. Advise customer to call a vent cleaning crew to clean clogged vent. Also advise customer to clean air vents every six months.
Lou S.
REFRIGERATOR WHIRLPOOL ED5LHAXWB00 "arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer had the unit cleared out with the doors open and the thermostats turned all the way down/off. They advised that they noticed water leaking from the fc section of the unit. I turned the thermostats on to the manufacturers recommended settings. The Evap fan was on but the unit did not begin to cool. I removed the Evap cover to inspect the evaporator and found no frost pattern. I pulled the unit from its space and removed the back cover to expose the compressor and its components. The compressor was extremely hot and the condenser line was warm at the compressor but room temp at the condenser. I heard the start device pop so using my multimeter, I tested the compressor amps. At first, there were no amps at the compressor, but when the start device kicked on I was reading 13 amps but never got below 8 amps I left the unit unplugged. No water leaks observed during
Kevin B.
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site and set washer into diagnostic cycle and found motor will not turn, capacitor is visibly broken and after replacing all function has returned. No water leaks from connections at time of service, job complete"
Jerry C.
MICROWAVE WHIRLPOOL WMH32519HZ3 Attempted arrival. I contacted the building manager and the construction crew was out for the day. ; schdld next appmnt for 1/7 MON !
Robert J.
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on job to replace evap cover. After removing cover found ice still on evap remove ice and replace cover. Move thermistor to correct position and test air flow. No leaks detected at time of service.
Leonardo C.
OVEN GE JTP20S0F1SS Arrived on site to test unit for oven not heating. Test unit and found bad bake element. Will need to order new bake element WB44T10018 rescheduled for Monday 1/7 ; ordrng 1 WB44T10018 (BAKE ELEMENT )
Diego G.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site. Check for no cool issues. Found Corroded connection on harness for evaporator in refrigerator compartment. Spliced wire together all checked OK. Instructed customer to allow 24 hours for unit to cool down.wc110.
Diego G.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site. Check for no cool issues. Found Corroded connection on harness for evaporator in refrigerator compartment. Spliced wire together all checked OK. Instructed customer to allow 24 hours for unit to cool down.wc110.
Diego G.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site. Check for no cool issues. Found Corroded connection on harness for evaporator in refrigerator compartment. Spliced wire together all checked OK. Instructed customer to allow 24 hours for unit to cool down.wc110.
Brandon C.
REFRIGERATOR KITCHENAID KSSP48QKS00 "Arrived on site to replace ice door kit and defrost water line, I replaced ice door kit and defrosted water line, unit tested good."
Scott M.
REFRIGERATOR KITCHENAID KSSC36FTS00 "Arrived on site ,replaced control board . No water leaks detected at time of service . Job complete ."
Scott M.
OVEN WHIRLPOOL WOD51ES4ES00 "Arrived on site ,replaced thermal fuse . Preheated both ovens same time . All checks good . Job complete ."
Tyler B.
WASHER WHIRLPOOL WTW4950XW3 "Arrived on sote for no spin, ran dia, found actuator failed , R&R actuator and Testd good no leaks on site Actuator-
Wesley P.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived on site and found gap in freezer door gasket allowing icebuild up. Used heat gun to correct all gaskets. Unit is now operating as designed.
Wesley P.
COOKTOP WHIRLPOOL WCE97US0HS00 Arrived on site and found unit had turned on the center burner after a power surge. Inevent ofcall back. Order electronics.; ordrng 1 W11115991 (CONTROL)
Diego G.
ICE MACHINE WHIRLPOOL KUIS18NNTW1 Arrived on site. Replaced circulating pump. Ran diagnostic test all components checked OK. Instructed customer to allow 24 to 36 hours for unit to completely fill up. No leaks present. Job complete
Diego G.
ICE MACHINE WHIRLPOOL KUIS18NNTW1 Arrived on site. Replaced circulating pump. Ran diagnostic test all components checked OK. Instructed customer to allow 24 to 36 hours for unit to completely fill up. No leaks present. Job complete
Diego G.
ICE MACHINE WHIRLPOOL KUIS18NNTW1 Arrived on site. Replaced circulating pump. Ran diagnostic test all components checked OK. Instructed customer to allow 24 to 36 hours for unit to completely fill up. No leaks present. Job complete
Wesley P.
MICROWAVE WHIRLPOOL WMH32519HZ0 Arrived on site and corrected lighting issue by replacing the control. All checks good. Unit is now operating as designed.
Tyler B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for dispensing complaints. Found dispense functioning. Actual issue is a no wash no dry. Ran the not and confirmed unit was not washing, no was it running the heater, unit will need pump and motor and control to complete. No leaks on site ; ordrng 1 W11087206 (CONTROL) and 1 W11087376 (PUMP AND MOTOR)"
Lou S.
WASHER WHIRLPOOL WTW4800XQ2 "arrived on site to inspect washer basket coming off suspension. Upon further inspection, I opened the lid and found the basket leaning to the back left side. I found that the suspension rod had jumped out of the suspension ball causing the basket to bang around in the chassis. I tilted the unit back to inspect underneath and found some oil residue on the pulley shield. I opened the top panel and removed the tub ring, washplate and basket then tilted the unit back and removed and replaced the gearcase. I removed and replaced the suspension and put the unit back together and calibrated the unit. After calibration, I placed the unit in diagnostics and tested. The unit operated as designed with no error codes showing. I placed the unit in manual test mode and tested high agitation and high spin. The unit performed as designed. No water leaks observed during service, job completed."
Lou S.
WASHER MAYTAG MVWB725BW0 "arrived on site to inspect washer making noises. Upon further inspection, the customer provided a video of the unit making noises. The video showed the unit in agitate/wash model and was making a loud metal on metal noise as if it were banging against something in the back right corner and front left corner. I placed the unit in diagnostics and tested with no error codes showing. The unit operated as designed with no error codes at the end of testing. The unit did not make seal noises. I placed the unit in manual test mode and tested agitate and high speed spin. During agitate without water in the tub, the unit agitated two times and stopped and showed OL on the display. I filled the tub with water and put it in agitate mode again and no issues. I drained the water and tilted the unit back to inspect the rotor/stator and all was good. I put the unit back down and went to pull the washplate and found it badly loose. I went to remove the bolt and did not have to
Clif L.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Arrived on site to replace compressor and filter dryer for refrigerator. Replaced both parts and insured unit held vacuum. Charged unit with manufactures recommended amount of refrigerant and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Brandon C.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to replace UIB panel and cover, I replaced cover, found panel was not correctly packed. Ordering new panel. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (PARTS RESEARCH FOR CORRECT COLOR AND CORRECT CONNECTIONS) and 1 W10761088 (cntrl-elec)"
Jerry C.
DISHWASHER WHIRLPOOL WDF540PADM3 "WDF540PADM3 Arrived to inspect breaker tripping. I found the unit with the breaker tripped and reset and tested. There were no stored error codes and the unit operated in service test mode. I did find several questionable spots on the heating element and elected to replace it. Operational test good, no leaks observed during service."
Jerry C.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "WRF993FIFM00 Arrived to inspect cooling issue. The customer said the fc only reached correct temperature once and then several days after, the rc got well below freezing. I isolated the evaporators, removed and reinstalled the fc cap tube and monitored through multiple service modes. The three way valve appeared to not fully shut on several of the tests and then showed heavy restriction with normal system plumbing and isolation to the three way valve. Office to order three way valve and set service for sealed system repair, including oil-free gauges. No water connections to unit.; ordrng 1 CNOTES (OIL FREE GAUGES ) and 1 CNOTES (2 HOURS SEALED SYSTEM SERVICE) and 1 W10865727 (valve)"
Steve C.
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site for the unit is not cooling in the refrigerator section. Found the unit is freezing over the evaporator in the ff section. Replaced the ff evaporator cover and control per service pointer. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service. S27311
Brandon C.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of no ice production since last repair. Found E2 error code was still saved in diagnostic mode, error code was never cleared. Once I cleared the error code I put unit back into diagnostic mode and ran ice maker harvest. Unit tested good."
Scott M.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for no ice . Ran diagnostics , IM checked good , and valve is actuating , but no water is going thru door . Checked continuity as well as owned out door heaters. All readings checked bad. Ordering door freezer .no water leaks detected at time of service .please call to set return visit . ; ordrng 1 LW11026425 (FREEZER DOOR SS)"
Robert J.
REFRIGERATOR WHIRLPOOL KRMF706ESS00 "Arrived on job for complaints of freezer not cooling. Freezer working normal today. Called TEC line they recommend replacement of WPW10769076 panel because she has had issue with lights as well.
Kevin B.
WASHER WHIRLPOOL WFC7500VW1 "Arrived on site and inspected washer and found error code for CCU communication failure to UI, could not get washer to enter a diagnostic cycle. Washer will begin a drain and spin cycle and found basket is eccentric while spinning, tub bearing is starting to fail. Drain pump is running properly. In order to ensure repair would need to rebuild the entire tub and basket assembly, replace control board and control panel. 2 technicians would be needed and labor for three hours due to the spacing in the home and location of connections. Currently washer is not leaking. Attempting repair is not recommended."
Robert J.
REFRIGERATOR WHIRLPOOL WRS325FDAB02 Arrived on job for complaints of filter door fell off and lights blinking. Replaced top light in refrigerator and put door back on. No leaks detected at time of service
Jerry C.
MICROWAVE WHIRLPOOL WMH32519FS0 WMH32519FS0 Arrived to instal previously diagnosed and ordered part. I verified good condition of the replacement door and removed and replaced it. I verified correct operation.
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to test unit for damaged door. Found damaged on right side of door. Opened box and found new door damaged. Will order new door W11173813 rescheduled for Tuesday per customers request afternoon appointment if possible. ; ordrng 1 W11173813 (DOOR STAINLESS)
Clif L.
ICE MACHINE JENN-AIR JIM158XYRS2 "Arrived on site to install a door panel, Campbell, and nameplate for ice machine. Door panel homeowner received was scratched prior to me removing it from box. Re-ordering door panel and office to reschedule appointment once panel is received and inspected.; ordrng 1 W11172797 (PANEL (SS))"
James C.
REFRIGERATOR KITCHENAID KFXS25RYMS4 Arrived on site and installed new ice maker kit. Tested for proper operation and found ice maker now working properly. Instructed customer to throw out the first few batches before using ice from unit. Job complete
Thomas L.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site to install parts ordered by previous technician. More parts are needed to do this repair as coupling and motor cannot be separated. The divider will have to be replaced with the motor and the coupling.; ordrng 1 WPW10309864 (divider)
Kevin B.
REFRIGERATOR WHIRLPOOL WRS315SDHZ0 "Arrived on site and installed in line pressure regulator diagnosed on previous visit requested that customer continue to monitor refrigerator for correct operation. No water leaks from connections at time of service, job complete"
Lou S.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "arrived on site to inspect no cool in refrigerator. Upon further inspection, using my multimeter, I placed my thermal lead in the bottom of the rc section to test temps. My temp reading was 42 degrees but the unit was set on 33 degrees. The fc section temp was 9 degrees on a setting of 0 degrees. I opened the crisper drawer and removed the drawer and found a large block of ice on the rc section Evap cover. I then looked in fc section and found a large block of ice on the fc evap cover. When I closed the fc door, I found a large gap in the upper left corner of the fc door gasket. I advised the customer of my findings and asked that she sign a Waiver of Damages when defrosting the refrigerator. I explained that they would need to unplug the unit at least 48 hours before the scheduled return service on 01/07/19 and to place towels around the unit to protect the baseboards. The customer agreed and signed the waiver. I am ordering an fc door gasket ad wi
Robert J.
DRYER MAYTAG MED6400TQ0 Arrived on job for complaints of not starting. Ran diagnostics and got f01 code control failed.
Joseph C.
DRYER MAYTAG MEDB755DW2 "Arrived on site for “no heat” complaint. Inspected unit and found high limit thermostat blown, due to blocked venting. Removed and replaced thermostat. Removed blockage. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Kevin B.
WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site and found detergent dispenser valve is jammed/stuck open , cleared o ring and it will now flow properly. Ran a diagnostic cycle and all functions are operating properly and no water leaks detected at time of service, job complete."
Kevin B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site and found icemaker arm is loose and ice maker is running constantly and overfilling. Corrected icemaker and it is now operating properly. No water leaks from connections at time of service, job complete"
Brandon C.
DISHWASHER WHIRLPOOL WDT920SADM2 "Arrived on site for customer complaint of unit not washing dishes, found faulty wash motor, I replaced wash pump & motor, unit tested good."
Joseph C.
DISHWASHER KITCHENAID KDTE104ESS4 "Arrived on site for “top rack coming out, when door opens” complaint. Inspected unit and found rear wheels holding back of unit up. Removed wheels. Unit is performing as designed. No leaks detected, at time of service."
Scott M.
REFRIGERATOR GE GSE23GSKJCSS "Arrived on site for no cool . Compressor not coming on . Replaced inverter , compressor sill now coming on . Checked and found bad voltage off mother board . Ordering board and compressor . Call to set return visit .; ordrng 1 WR55X29772 (CONTROL BOARD ) and 1 WR87X24135 (cu1 compressor servi)"
Joseph C.
WASHER WHIRLPOOL WFW915YW00 "Arrived on site for “unit ripping clothes” complaint. Inspected unit and could find no issues, other than bellow sitting a little crooked, relative to the tub drain holes. Unit is performing as designed, otherwise. No leaks detected, at time of service. Service fee applies. $99.99(FL100). CC on file."
Dona W.
OVEN WHIRLPOOL WFG550S0HZ0 "Arrived on site for noise when not in use. Upon arrival customer stated that unit had not been making noise any longer but wanted to have it checked out. Started unit, preheated oven no abnormal noises. Ran cooktop all burners checked good. Was not able to duplicate noise. No gas leaks at time of service. All operations check good."
Al R.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived to install previously ordered parts. Upon checking the compressor for amp draw it was determined that .2 amps was what the compressor was drawing, which was not enough amps to run the compressor. This issue was discovered upon returning to the call. Office to order:W10836706 evaporator, WPW10507886 compressor. TJ90SF8404 access vlv, WPW10143759 uv drier, W11263188 control, WPW10384183 thermistor. Office to reschedule with customer.NEEDS MORE WORK; ordrng 1 CNOTE (2 HOURS) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10836706 (EVAPORATOR ) and 1 W11263188 (CONTROL ) and 1 WPW10143759 (UV DRIER) and 1 WPW10384183 (THERMISTOR ) and 1 WPW10507886 (COMPRESSOR )"
Thomas L.
ICE MACHINE KITCHENAID KUID508ESS2 Arrived on site for no operation and condition. Found unit to be totally in operable. Found that the outlet on the X ternal drain pump that the ice machine plugs into had no power to it. Drain pump has failed. Replaced pump. Operations are now normal. Water connections are dry.
Clif L.
WASHER WHIRLPOOL WTW7000DW3 Arrived on site to replace gear case for washer. Replaced gear case and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Wesley P.
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site and used pad to dampen sound of microwave flap. And also adjusted door for better straightness. All else checks good.
Brandon C.
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for customer complaint of ice machine over producing ice, found faulty bin thermistor, I replaced bin thermistor, unit tested good."
Scott M.
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site for gasket failing again . Found nothing wrong with gasket , customer was concerned about where gasket ends connect . Showed customer on new gasket that it’s normal . No gas leaks detected at time of service . Job complete ."
Tyler B.
REFRIGERATOR WHIRLPOOL WRT111SFDW0 "Arrived on site for freezer door staying open, found door not bolted on correct holes. Corrected bolts and Testd good"
Jerry C.
REFRIGERATOR KITCHENAID KRMF706EBS01 KRMF706EBS01 Arrived to instal part. I removed and replaced the faulty dispenser trim and tested. Moisture and door issues from prior service were corrected. No leaks observed during service.
Thomas L.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for no ice condition. Found that the freezer compartment temperature was 3°. Found that the icemaker had a stalled motor. Replaced ice maker and the new icemaker cycle properly. All water connections are dry.
Tyler B.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on sote for broken dispenser . Replaced dispenser and tests good, no leaks on site"
Lou S.
DRYER WHIRLPOOL WED4815EW1 "arrived on site to inspect dryer not drying clothes. Upon further inspection, the customer advised that she is having to dry clothes at least two times just to get her clothes dry. Using a dryer vent test kit I had on my service van, I tested the airflow from the unit. After two unsuccessful tests, I advised the customer that the venting needs to be checked. I opened the top panel and turned the unit on and did not see the element come on. Using my multimeter, I verified ohms to the element and fuse and found that the cutoffs were open. I removed and replaced the cutoffs and tested the unit again and this time the unit operated as designed. I advised the customer to contact the apartment manager or maintenance and let them know that the venting needs to be checked. I left the vent test connected inside the unit for the customer to show the apartment representative that the airflow is not good. No lint observed during service, job completed."
James C.
WINE COOLER KITCHENAID KUBR204ESB Arrived on site and tested operation. I found the auto light sensor still had the protective cover on on it. I removed the cover and tested. Instructed customer on operation of the auto light feature. Unit tests good. Job complete
Leonardo C.
MICROWAVE JENN-AIR JMC2430WS00 Arrived on site to test unit for turntable not working. Test unit and found bad turntable motor. Replaced motor. Test unit after replaced motor and motor turning correctly job complete
Paul R.
REFRIGERATOR WHIRLPOOL KSSC42QTS03 Arrived onsite to replace the previous diagnosed parts. I replaced the air baffle. I found the old baffle stuck partially open. I found the wrong thermistor in the bag. The part number sent matches the part number in the parts breakdown. Ordering C-NOTES.; ordrng 1 C-NOTES (NEED PARTS RESEARCH FOR THE FC THERMISTOR. SENDING PICS TO PARTS. THE OFFICE NEEDS TO CALL THE CUSTOMER BEFORE MAKING A 3RD TRIP TO SEE IF THE AIR-BAFFLE SOLVED THE ISSUE SINCE I FOUND IT STUCK ONLY PARTIALLY OPEN. IF IT CORRECTED IT THE OFFICE NEEDS TO COLLECT FOR THE AIR BAFFLE AND LABOR QUOTED BY CL.)
Leonardo C.
DISHWASHER KITCHENAID KDFE104DSS5 Arrived on site to test unit for not draining. Test unit and found bad drain pump. Replaced drain pump test unit and found wash motor not working. Unit filling with water but unit not spraying water. Will need to order new sump and motor. Ordering new sump and motor W11085683 reschedule for Monday ; ordrng 1 W11085683 (SUMP AND MOTOR)
Thomas L.
OVEN WHIRLPOOL JJW2430DP01 arrived on site for light turning on by it self. Contacted the manufacture technical assistance phone and spoke with Bruce. He informed me of service pointer W1151040 which informs the technician that there is a problem with software. This service pointer does not come up in service matters when you enter this model number. The service charge your instruction to replace the control board. The new control board has a new software. I was also informed to order this exclusively from the manufacture and not for a party.Bruce14.00.00 lowerW112510407723819030 is SR number.; ordrng 1 SEENOTES (PARTS FROM FACTORY ONLY) and 1 W11179310 (FROM FACTORY ONLY) and 1 W11236887 (FROM FACTORY ONLY)
Lou S.
OVEN KITCHENAID KODE500ESS03 "arrived on site to inspect oven door gasket. Upon further inspection, I found that the rope right corner of the gasket pins would not stay secured. I removed and replaced the gasket and tested the unit. Unit operated as designed. Job completed."
James C.
OVEN WHIRLPOOL WFG515S0ES1 Arrived on site and tested operation. Unit igniting but not even. Customer stated it takes a few time to even get unit to lite sometimes. Found igniter to show signs of wear and is not only sparking in housing. Installed new igniter and tested operation. Unit working properly. Job complete
Jerry C.
WASHER MAYTAG WTW7040DW2 WTW7040DW2 Arrived to inspect noise. I found the gear case emitted a very loud roar during any spin functions. I removed and replaced the gear case and calibrated. I tested within manual and automatic service modes and normal operation was restored. No leaks observed during service.
Steve C.
WASHER MAYTAG MFW9700SQ1 Arrived on site to replace the flow meter and bellow due unit not working properly. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
Scott M.
DRYER MAYTAG MEDB835DW4 "Arrived on site for dead dryer . Found outlet is burned and melted , getting full voltage thru one terminal leg. Will need to have an electrician replace outlet . Also recommend changing 3 prong cord changed . No lint build up at time of service . Job complete ."
Clif L.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure on RC evaporator as well as almost complete no cool in the freezer. Unit is not cycling properly and every time I put unit into diagnostics unit would completely power cycle and reset. Was not able to run any test through diagnostics at this time. Defrost failure caused by user interface miscommunication with RC evaporator and RC temperature sensors. Power cycling most likely caused by pantry control. Sensor harness, user interface, and pantry control will need to be replaced to complete repairs. Advised homeowner on possible other failures due to electrical short. Homeowner want to contact whirlpool prior to proceeding with repairs due to age of unit.
Wesley P.
DRYER WHIRLPOOL WED5000DW2 Arrived on site and demonstrated poor airflow coming as a result of the vent being inadequate. Advised accordingly. All else with unit checks good.
Joseph C.
WASHER MAYTAG MVWX655DW1 "Arrived on site for “clothes not washing” complaint. Inspected unit and found washplate stripped, due to coins getting caught between washplate and basket. Cleared out coins and removed and replaced washplate. Calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Leonardo C.
DISHWASHER KITCHENAID KDTE204DSS0 Arrived on site to test unit for no power. Test unit and found unit not turning on. Test unit by checking junction and found wire nut melted on black wire. Replaced wire nut test unit and unit getting power at this time job complete
Thomas L.
REFRIGERATOR WHIRLPOOL GX5SHDXVB01 Arrived on site for no cool condition. Found that the compressor was shutting off and on. Found that the starting device for the compressor had failed. Replace device and unit now starts properly. All water connections are dry.
James C.
MICROWAVE WHIRLPOOL WMH31017HS1 Arrived on site and tested operation. Found turn table motor not running and no voltage to motor. Installed new control and still no operation. Installed new motor and found the the harness has melted together causing no voltage to turntable. Unit will need new harness to complete repair. ; ordrng 1 W11219759 (HARNESS)
Al R.
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived to inspect unit not cooling and PO error code. I determined it was a problem with the main control board. I removed and replaced the control board and unit tested as designed.
Scott M.
REFRIGERATOR KITCHENAID WRV986FDEM01 Replaced harness . Still pantry control . Too late to call tech line . Send Sr tech to look at unit . No water leaks detected ; saved tckt
Leonardo C.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for not washing. Test unit and found bad wash motor removed motor installed new motor and found it was wrong sump and motor. Ordering new sump and motor WPW10671941 and control board W10854231. Reschedule for Monday ; ordrng 1 W10854231 (CONTROL BOARD ) and 1 WPW10671941 (SUMP AND MOTOR)
Tyler B.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Arrived on sote for unit not holding temp. Upon inspection found therm punched between EVAP and cover, replaced therm and test good. No water hooked up"
Paul R.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived onsite for the refrigerator frosting in the FC. I found the door gasket not sealing on the top and right side. I removed all the frost and ice build up. I sealed a large gap between the chassis and liner in the RC and FC at the center mullion using factory approved sealant. I heated the gasket so it would return to its normal shape. I tested the unit and the door seal is good all the way around the FC. Call complete.
Brandon C.
DISHWASHER KITCHENAID KUDS30FXSS8 "Arrived on site for customer complaint of upper rack falling off, I replaced adjuster kit, unit tested good."
Kevin B.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site and found fresh food lights are dim and freezer light is not on, replaced LED power board and LED module in freezer and lights are now working properly. No water leaks from connections at time of service, job complete."
Steve C.
RANGE GE JB755FJ6DS Arrived on site to replace the left rear burner do to not turning on. Replace the part and tested unit. Unit working properly and job complete.
Kevin B.
REFRIGERATOR KITCHENAID KSF26C6XYY04 "Arrived on site and inspected refrigerator and found no frost pattern, compressor is not running. Evaporator fan is running. KitchenAid is covering repair if it is a sealed system. Will bring back control board and UI but these will need to be quoted to customer if needed to complete repair. Passed on specifics to LM and reported to CS.; ordrng 1 SF8404 (ACCESS STUB) and 1 W10143759 (drier (service)) and 1 WPW10226427 (cntrl-elec) and 1 WPW10235503 (cntrl-elec) and 1 WPW10466675 (compressor)"
Clif L.
MICROWAVE WHIRLPOOL WMH31017AS2 Arrived on site to diagnose a microwave that is not heating. Found high voltage system shorted out due to failed magnetron capacitor and diode. Replaced all three parts and tested unit. Found all is functioning properly at this time.
Steve C.
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Arrived on site for the unit intermittently freezes food and stops cooling in the refrigerator section. Found the damper control intermittently get stuck and will not open. Replace the damper control and test the unit. Unit works properly and all water connections were dry at the time of service.
Brandon C.
REFRIGERATOR GE PYE22PSHSS "Arrived on site for customer complaint of fresh food not cooling properly, I found fresh food section fan not running, I replaced fan motor, unit tested good.
Lou S.
DISHWASHER WHIRLPOOL WDT780SAEM1 "arrived on site to install previously diagnosed and ordered part. Upon arrival, I began to remove the bottom rack so I could remove the sump/motor assembly and I found water droplets in the tub. The customer advised that they used the unit and it would operate off and on. I placed the unit in diagnostics and tested and error code F7E1 and F3E3 appeared. I cleared the codes and continued with testing. The unit operated as designed no error codes at the end of testing. I placed the unit in diagnostics again and tested again and the same error codes appeared. I cleared the codes and continued with testing and the unit dispensed water into the tub, but the motor did not come on this time. I advanced diagnostics and drained the unit. I unplugged the unit and in the process, the drain hose began to leak as it wasn’t connected well. I pulled the unit out and reconnected the drain hose. I removed the OWI sensor and cleaned it and attempted diagnostics again. A
Robert J.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on job for complaints of dispenser door broken. Confirmed spring broken. Replaced dispenser and test. No leaks detected at time of service
Jerry C.
REFRIGERATOR WHIRLPOOL WRF989SDAH02 "WRF989SDAH02 Arrived to instal previously diagnosed and ordered part. I moved the faulty led driver and installed the replacement. I tested the unit and it operated as designed. No leaks observed during service.
Paul R.
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived onsite for the microwave giving an open close door message and not working. I found the door switches sticking. I replaced the door switches and interlocks. I tested the unit and it is working as designed. Call complete.
Thomas L.
REFRIGERATOR GE DSE25JSHECSS Arrived on site or failed lights in the freezer section. The lower section white is working. The light at the top of the evaporator cover in the freezer section is not working. However it does have power to it. Will order new light for freezer. Office will locate part and reschedule with customer.; ordrng 1 WR55X26671 (board led light asm)
Steve C.
WASHER WHIRLPOOL WET4027EW1 arrived on site for the unit is making noise when it’s on. Tested the unit and found the wheel is broken and making a loud screeching noise. Use the repair kit 4392067 And tested unit. Unit works properly and advise customer to clean air vents every six months.
Robert J.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on job for complaints of not cooling . Compressor overload trip replacement of start device and test operation normal compressor starting to cool no leaks detected at time of service.,"
Paul R.
DISHWASHER KITCHENAID KDTE704DWH0 Arrived onsite to install the previous diagnosed parts. I verified correct voltage to the control panel. Part is covered under manufacture 60 month part warranty. I replaced the control panel and ran the diagnostics cycle. The unit worked as designed. There were no water leaks present at the time of service. Call complete.
Tyler B.
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived on site for unit leaking. Found unit leaking from fill switch. Found assembly loose. Tighten and Testd good no leaks in site.
Lou S.
WASHER WHIRLPOOL WTW8000DW2 "arrived on site to inspect washer spin cycle. Upon further inspection, I placed the unit in diagnostics and tested with no error codes showing. The unit operated as designed, but during agitate the unit was making a grinding noise. After completing diagnostics, I tilted the unit back and inspected the gearcase components and found gearcase oil on the panels and drain pump. I advised the customer of my findings. I removed the basket then removed and replaced the gearcase and clutch. Put the unit back together and tested and the unit operated as designed with no error codes showing. No water leaks observed during service, job completed."
Scott M.
COOKTOP KITCHENAID KGCD807XSS02 Arrived on site to replace switches but had to stop repair . Screws are very rusty and heads are breaking . Will need to order all orifice holders and screws . No gas leaks detected . Please call to set return visit .; ordrng 1 74010772 (orifice hoD RIGHT FRONT ) and 1 74010773 (holder-orf RIGHT REAR ) and 1 74010774 (orifice ho LEFT FRONT ) and 1 7527P069-60 (holder-orf LEFT REAR ) and 1 AUTHO and 8 WP3368921 (screw-torx)s
Steve C.
ICE MACHINE KITCHENAID KUIX505ESS1 Arrived on site for the unit is making odd noises and no water to the unit. Tested the unit and found the unit is making ice but the water pressure to the reservoir is weak. Found the valve is extremely hot. Replace the valve and tested the unit. Found the water pressure is good to the reservoir and it’s filling up properly. Unit is working properly at all water connections were dry at the time of service.
Brandon C.
DISHWASHER KITCHENAID KDTM354ESS3 "Arrived on site for customer complaint of dishwasher not closing, installers must have damaged, or unit was damaged out of the box, which is not likely. Found tub damage, found door not closing and someone forced the door closed causing control panel damage and tub frame damage. Will need control panel, tub, and hinges to repair. New house, no one living here yet. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (3 HOUR JOB) and 1 CNOTE (THIS IS AN INSTALL GONE BAD SOMEONE DAMAGED THIS UNIT. ) and 1 W10681513 (tub-dishwr)"
Robert J.
RANGE KITCHENAID KSEG700ESS1 "Arrived on job to replace bake element, Console and cool fan. After replacement of fan and element found console damaged. ; ordrng 1 W10915661 (panl-cntrl)"
Kevin B.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site and found valve is constantly seeping water, replaced valve and it is now operating properly. No water leaks from connections at time of service, job complete"
Paul R.
DISHWASHER UNKNOWN DD24DCTX7 Arrived onsite for the dishwasher to remove it and check the drain line. I removed the dishwasher and found the drain line had collapsed causing the unit not to completely drain. I replaced the drain line and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Leonardo C.
MICROWAVE KITCHENAID KOCE500ESS07 Arrived on site to test unit for unit giving error codes. Reset board test unit and deleted all error codes. Test unit by heating microwave and oven and unit working correctly at this time. Job complete
Paul R.
REFRIGERATOR WHIRLPOOL KBSN608ESS01 Arrived onsite for the refrigerator to replace the damaged door skin and handle. I replaced the RC door skin and the handle. Call complete.
Tyler B.
DRYER MAYTAG MEDC300BW0 "Arrived on site for noisy unit, found roller sezed and made flat spot. R&R repair kit and Testd good."
Brandon C.
OVEN JENN-AIR JJW2430DS01 "Arrived on site to replace UIB panel, after I replaced, unit tested good. Customer stated Jenn-Air is covering parts and labor."
James C.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site and inspected drain hoses and checked for sulfur smell. I found the Oder present under the cabinet prior to running diagnostics cycle. I ran the hot water in the sink to make sure proper temp for test cycle. I found the odor became stronger after water got hot. I ran diagnostics and Found no odors coming from dishwasher. The odor is centralized under the sink and becomes more pronounced when hot water is running through the drain from the faucet or the dishwasher. Unit working properly and sump is clean. Job complete
Kevin B.
WASHER WHIRLPOOL MHW5500FW1 "Arrived on site and inspected washer and found error code for water level. Inspected pressure hose and switch And they are operating properly. Found the air trapmis blocked by excess rubber flashing during the molding process. and after clearing washer will now complete a diagnostic cycle. No for the repair is required at this time, job complete"
Leonardo C.
OVEN JENN-AIR JJW3830WS02 Arrived on site to test unit for unit getting to temp but not turning back on. Test unit and found bake relay not closing when temp gets to low. Replaced board test unit and unit test good job complete
Leonardo C.
DISHWASHER WHIRLPOOL WDT970SAHZ Arrived on site to test unit for grease in unit. Test unit and found drain hose covered in grease from garbage disposal. Replaced hoses advised customer to clean unit with vinegar to clean inside of unit job complete
James C.
DISHWASHER WHIRLPOOL KDTE234GPS Arrived on site and found door release broken on dispenser. Replaced door and tested. Unit tests good. Job complete
Leonardo C.
COOKTOP WHIRLPOOL WFE320M0ES1 Arrived on site to test unit for left front and right rear burner not working. Removed glass cooktop and found both burner burned out due to roach problem. Took picture and collected $99.99 for trip charge advised customer that due to Infestation the work will not be covered under warranty.
Clif L.
WINE COOLER JENN-AIR JUB24FRERS00 Arrived on site to replace compressor for wine cooler. Upon opening back panel found compressor operating but oil covering condenser lines and in the bottom rear of unit. Contacted tech line and spoke with Dave as there was no condenser in IPL. He advises that unit will be going into review and no repairs were needed to be done at this time as he believes it will not be repairable. Customer service will contact homeowner to proceed with claim resolution. Homeowner signed damage waiver as there were no feet on the unit and unit was wedged under cabinet. Also tech line advised to leave unit and installed due to cabinet issues.File#7723806147