Near Pflugerville, TX 78660
Scott
Job Details: 11/05/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for UI not responding and having to adjust time a couple of times . Did find unit is not hooked up to WiFi . Advised customer to have unit on WiFi and more then likely will fix issues with control. Job complete
Near Georgetown, TX 78628
Cliff
Job Details: 11/05/2020
DRYER LG DLEX3370W
Near Liberty Hill, TX 78642
Kayman
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived onsite for ice maker not producing ice. Upon arrival I checked for frost build up on the evaporator covers and I found none. I accessed the jumper ports on the ice maker and ran a harvest test. The motor agitated like it was trying to rotate but would not. I tested the water dispenser valve at the ice maker and the ice maker filled as designed i am ordering ice maker for repair. ice maker (W10884390) office to R/S due to part availability. ; ordrng 1 W10884390 (icemaker)
Near Georgetown, TX 78626
Tommy
Job Details: 11/05/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite to install previously diagnosed parts. Turned it off at breaker. Removed unit from wall. Replaced control and console. Put unit back into wall. Turned unit on at breaker and tested. Unit tested good. Customer connected unit to WiFi. Job Completed.
Near McGregor, TX 76657
Jonathan
Job Details: 11/05/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site for a washer that is still making a squealing sound at the beginning of the cycle. Inspected unit and work area. Customer loaded up a normal load with several towels and on the second try, I was able to replicate the sound they were experiencing. I stop the cycle and spun the basket by hand and was able to replicate the sound still but only for a quarter turn before it stopped. Removed agitator, basket cover, spanner net, and pulled the basket. Found nothing rubbing underneath the basket. I called techline and spoke to Ed SR# 7729210542. He had me remove the rotor and stater to check the slider and found no issues. He advised that the issue was probably either with the slider and/or the gear case assembly since I was able to replicate it spin in the basket by hand. He advised to replace those two parts for repair. Ordering parts and Office will need to contact ; ordrng 1 W10734521 (slider) and 1 W11455453 (GEAR CASE )"
Near Pflugerville, TX 78660
David S
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for ice dispenser not working. I inspected the unit and work area. The customer stated the icemaker basket had frozen over and they unplugged it to melt the ice. I removed the ice maker and found an air leak at the fill tube, I sealed the air leak with food grade silicone. I also found the unit had low pressure at the water dispenser. I found the customer on a water filtration system. I spoke to the customer about not needing a water file term since it is already being filtered. I removed the filter and found the water pressure good. The unit is working as designed. Job complete."
Near Jarrell, TX 76537
Tyler
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL WDF130PAHB1 "Arrived on site for dishwasher to drying the dishes. Upon arrival I entered the unit into a diagnostics mode but found no error codes were stored nor any other indication that there was a soft/hardware issue. I then ran a test cycle and found heating element ohming at 23ohms and the high limit tstat ohmed at .4ohms. Both were within safe ranges and when power was supplied, both parts received 120v. I did go over the method and process of the heating process with customers. I informed customers that tech (TG) will need to get with whirlpool techline during business hours to verify if there’s anything else with unit that could be causing the not drying symptoms. Upon arrival unit had some water droplets along inner tub (both top and sides) and some dishes laid upside down had pools of water on top but other then that unit was functioning as designed. Office to reschedule depending on whirlpools recommendation. ; saved tckt"
Near Round Rock, TX 78665
Kayman
Job Details: 11/05/2020
OVEN WHIRLPOOL WFG550S0HZ1 Arrived onsite to install previously diagnosed parts. I installed the burner head and tested the unit. The unit is now working as designed and no gas leaks were detected during time of service. Job complete
Near Austin, TX 78759
Kayman
Job Details: 11/05/2020
DRYER MAYTAG MGD6630HC1 "Arrived onsite for dryer with water leaking from the door. Resident also stated the unit will shut off mid cycle and clothes are still wet. Upon inspection I found no error codes stored in the unit via diagnostics. I verified airflow with the test kit. the unit was also spinning and heating. As I returned from verifying air flow outside, the unit had shut off on my way back inside. I called techline and they informed me that the unit will shut off if there is nothing inside the drum. He advised me to take 6 to 8 towels and test a large load to confirm that the unit will only turn off with small loads. The customer had a washer with clothes ready to be dried so I used those to test. The customer confirmed that they don’t use the steam function often. I waited about 25 mins and the unit did not turn off and the steam function did not turn on. Techline gave me SR#7729212425. I advised the customer the monitor the unit and let us know if it still cuts off mid cycl
Near Kyle, TX 78640
Richard
Job Details: 11/05/2020
REFRIGERATOR FRIGIDAIRE FFTR1814QS4A Arrived onsite for the refrigerator not cooling. Replaced compressor and dryer and added 4.25 oz of Freon. Refrigerator is cooling properly and a frost pattern on evaporator is forming. Pressures are holding and good. Sealed system repair is complete.
Near Austin, TX 78741
Richard
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Arrived onsite for the refrigerator leaking water while dispensing. During testing found that the dispenser water line was not hooked up correctly. Pushed water into fitting correctly and leak is gone. Complete
Near Austin, TX 78748
Leonardo
Job Details: 11/05/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
Near Austin, TX 78703
Matthew
Job Details: 11/05/2020
WASHER WHIRLPOOL WFW86HEBC "Arrived onsite for washer not working properly and error codes. Put unit in diagnostics and found stored error codes f8eo steam inlet valve, f8e1 no water detected f9e1 long drain. Ran auto test and found that unit failed test at CO1 steam activation. Also noticed that at CO4 hot water valve activation, very little water was entering the unit. Unit may need valves replaced.
Near Georgetown, TX 78626
Tommy
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL DU1055XTSS2 "Arrived onsite for dishwasher not working. Upon arrival found unit wasn’t receiving any power, found unit outlet behind unit was dead. Used extension and tested unit on another outlet. Found unit operating as designed. Called Mr. Alonso let him know rear outlet behind unit was dead and would need an electrician to look at it.
Near Georgetown, TX 78628
Cliff
Job Details: 11/05/2020
OVEN WHIRLPOOL WOC54EC7HS01 Arrived on site to replace previously ordered parts for oven. Replaced blower and console and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78747
Richard
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite for the refrigerator not cooling. During testing found that the compressor is shorted. Causing the start device to turn off and on. The ohms from common to run windings are at 10 ohms and should read 5 ohms. The run windings in the compressor is bad will need a sealed system repair. 2 hrs required for repair. Ordering parts and office to schedule ; ordrng 1 ACCESS (ACCESS VALVE ) and 1 W10507884 (compressor) and 1 WPW10143759 (dryer)
Near Round Rock, TX 78664
Kayman
Job Details: 11/05/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for refrigerator not making ice. Upon inspection I found the unit unplugged and at room temp. I plugged the unit back in and ran a diagnostics test of all unit functions and all tests passed. I then ran a diagnostics test on the ice maker and ice box fan. The ice maker harvested as designed and I could hear the valve kick on when called for water. I was not able to hook up water to the unit due to the location for service having no water connections. I ran the ice box fan test and got no response from the fan. I accessed the main control and found no voltage leaving the control to the ice box fan. I am ordering a HV control (W11224256) and ice box fan (W10846539 ) . ; ordrng 1 W10846539 (evaporator fan blade) and 1 W11224256 (cntrl-elec)
Near Buda, TX 78610
Noah D
Job Details: 11/05/2020
DISHWASHER MAYTAG MDBH945AWB "Arrived on site to inspect dishwasher for grinding noise in bad latch, upon inspection found latch paddle was cracked and not opening, ordering new latch paddle, grinding noise was due to debris in the pump. Clear debris and put back together will bring pump on next visit. Office to reschedule; ordrng 1 WPW10130695 (FLAPPER )"
Near The Hills, TX 78738
Robert
Job Details: 11/05/2020
OVEN WHIRLPOOL WOD77EC7HS01 Arrived on job for complaints of bottom oven temperature off. Tested oven and found the temperature too low adjusted temperature setting.
Near Austin, TX 78738
Robert
Job Details: 11/05/2020
VENTHOOD KITCHENAID UXL6036YSS0 Arrived on job to replace motor. Will need two technicians and two hours to complete.
Near Smithville, TX 78957
Andy
Job Details: 11/05/2020
WASHER ROPER RTW4516FW2 Arrived on site for washer not operating properly. Tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/05/2020
DISHWASHER KITCHENAID KUDS01IJBL0 "Arrived on site to test unit for no power. Found control board is getting voltage but not putting voltage out. Needing control board to fix issue. ordrng 1 8528172 (control,electronic)"
Near Harker Heights, TX 76548
Al
Job Details: 11/05/2020
DISHWASHER MAYTAG MDB4709PAM2 Arrived on site and inspected dishwasher making a rattling noise when washing.Found the pump and motor were defective.Got authorization to replace.Removed and replaced it.Reassembled and unit tested as designed.No leaks.Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 11/05/2020
DISHWASHER GE GDF620HMJ2ES Arrived on site to replace diverter for dishwasher. Replace diverter and tested unit. Found all is functioning properly at this time and no leaks were found after services were performed.
Near Manor, TX 78653
Scott
Job Details: 11/05/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for oven not igniting . Replaced igniter , no voltage from control . Ordering control . No gas leaks detected at time of service. Call to set return . ; ordrng 1 W11126814 (cntrl-elec) and 1 WP6610341 (module-spk)"
Near Austin, TX 78705
Leonardo
Job Details: 11/05/2020
OVEN JENN-AIR JJW2430DP01 Arrived on site to test unit for shorted key pad. Found shorted console ordering new console under 5 year warranty ; ordrng 1 W11236887 (CONSOLE )
Near Austin, TX 78759
Wesley
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite and found unit operating with weak frost pattern and a half amp draw. Advised customer of likely leak causing hi temp in freezer of 40 degrees. Office to reschedule weighed call. ; ordrng 1 SEALEDSYSTEM and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10309988 (compressor) and 1 WPW10143759 (dryer)
Near Austin, TX 78745
Richard
Job Details: 11/05/2020
DRYER MAYTAG MEDB835DW3 Arrived onsite for the dryer with vent issues. During testing found that the blower wheel was a little wobbly. Replaced blower wheel and air flow was ok. Did further testing and found that the vent tube in the wall has a slight clog. Advised customer to call maintenance technician to clean it out. Dryer tested fine. Complete
Near San Marcos, TX 78666
Noah D
Job Details: 11/05/2020
REFRIGERATOR GE GSH22JGCCBB "Arrived on site to inspect fridge for not draining correctly, upon inspection found the drain tube pushed upwards, moved ice and pushed tube back in. Complete"
Near Georgetown, TX 78628
Cliff
Job Details: 11/05/2020
MICROWAVE KITCHENAID KEMS309BSS01 Arrived on site to diagnose a microwave oven combination with a microwave that is not functional. Found bus fuse open preventing power from reaching the microwave. Replaced fuse from personal stock and tested unit. Found all is working properly at this time.
Near Pflugerville, TX 78660
David S
Job Details: 11/05/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for washer not agitating. I inspected the unit and work area. I found fault code F7e6 motor fault. I tested the motor and found it spinning but the shifter not changing it to agitate. I swapped in a good shifter and tested the unit. It is now working as designed. Job complete no water leaks detected.
Near Leander, TX 78641
Paul
Job Details: 11/05/2020
WASHER LG WT5170HV Arrived onsite for a washer getting an FE error message. I ran the diagnostics cycle and found fill valve working as designed. I tested the pressure switch and found it defective. The switch needs to be replaced. I replaced the pressure switch and tested the unit. The unit worked as designed. Call complete.
Near Harker Heights, TX 76548
Al
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site and inspected side by side refrigerator fresh food door opening and hitting the customers pantry.Opened the door and photographed the amount of bottles and weight in the unit causing the issues.I tested the door and door didn’t swing open.Unit is sitting on a tile floor and I attempted to center the unit and customer didn’t want it moved.Unit works as designed
Near Austin, TX 78745
Richard
Job Details: 11/05/2020
WASHER MAYTAG MVWB835DW0 Arrived onsite for the washer not working properly. Ran diagnostics and found error code for lid latch. Tested lid latch and it failed. Replaced lid latch and washer tested good. Complete
Near Georgetown, TX 78626
Cliff
Job Details: 11/05/2020
WASHER WHIRLPOOL GHW9150PW1 Arrived on site to diagnose a washing machine that is giving F to error code. Tested unit and found pressure chamber clogged. Cleaned pressure chamber and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed
Near Georgetown, TX 78633
Jonathan
Job Details: 11/05/2020
MICROWAVE KITCHENAID KMBS104ESS02 Arrived on site for built in microwave not powering on/starting. Upon arrival customer stated the start and cancel buttons are not functioning intermittently. We uninstalled the unit and cleaned the ribbon on UI and control then reinstalled and the unit began working as designed. Will need to replace UI and panel control for intermittent failure. ; ordrng 1 W10891907 (UI CONTROL) and 1 W11197501 (PANEL CONTROL )
Near Kingsland, TX 78639
James
Job Details: 11/05/2020
OVEN KITCHENAID KOCE500ESS Arrived on site and tested operation. Found f9e0 error and attempted to clear. Turned off breaker to reset and to pull unit to test incoming voltage. Turned on breaker and found 122v L2 to neutral and 125v L1 to neutral and 0v L1 to L2. Instructed customer that a licensed electrician will need to correct power supply to unit. Once repaired the unit should operate as normal. Job complete
Near San Marcos, TX 78666
Noah D
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site to inspect fridge for not turning off icemaker, upon inspection found the Icemaker was making ice in the off position. Replaced icemaker. Complete"
Near Killeen, TX 76549
Al
Job Details: 11/05/2020
DISHWASHER FRIGIDAIRE FDB510LCS3 Arrived on site and inspected dishwasher not draining.Ran a cycle and found the drain hose was caked with grease from the previous tenants that occupied the residence before the current tenants.Removed and replaced the hose and unit drained as designed.Job complete
Near Austin, TX 78731
Kevin
Job Details: 11/05/2020
ICE MACHINE KITCHENAID KUID508ESS2 Arrived on site and found ice machine is starting a cycle. Customer experienced a noise during operation and has had it off for several days. Removed lower panel and found valve assembly is not tightened the sidewall and corrected it. Observed ice machine complete cycle and did not hear any excessive noise. Job complete
Near Austin, TX 78749
Leonardo
Job Details: 11/05/2020
COOKTOP KITCHENAID KCED606GBL01 Arrived on site to replace cooktop. Replaced cooktop test unit and unit test good job complete.
Near Meadowlakes, TX 78654
James
Job Details: 11/05/2020
DRYER AMANA NED4655EW1 Arrived on site and tested operation. Found timer operating properly and unit heats. Found temps getting too high and not cooling down properly. Checked vent on roof and found to be completely clogged. Instructed customer of fire danger and recommended having the vent cleared before using again. Unit operating as designed but clogged vent is creating poor drying conditions. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 11/05/2020
ICE MACHINE JENN-AIR JIM158XYCX1 "Arrived on site to inspect ice machine for not making ice, upon inspection found the recirculating pump worked without tube, tubing was completely blocked with calcium
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/05/2020
DISHWASHER KITCHENAID KUDC10FXSS5 Arrived on site to test unit for right side door hinge issues. Found right door hinge worn and sloppy. Replaced hinge, tested unit, unit works good. No leaks detected. Job complete."
Near Leander, TX 78641
Kayman
Job Details: 11/05/2020
WASHER MAYTAG MVW6230HW0 Arrived onsite for washer vibrating or banging around during wash cycle. Upon putting the unit into diagnostics I found a stored error code for clothes being detected in the tub during clean cycle. I ran a service diagnostics component activation test and all tests passed with no abnormal vibrating or shaking. The customer said they mainly noticed it happen with smaller loads and the clothes come out sopping wet sometimes. I explained that if the unit senses a off balanced load it will stop spinning and the clothes will not be fully spun out leaving water behind. I explained proper detergent usage as well as proper balancing to ensure there is no off balanced load issues. Unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Leander, TX 78641
Kayman
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite to install previously diagnosed parts. I installed the UI control. The unit is working as designed at this time. No leaks detected during time of service. Job complete.
Near Blanco, TX 78606
Brandon
Job Details: 11/05/2020
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site for customer complaint of light not working, found bulb missing and reflector missing. I dropped off reflectors and bulbs in office as requested by customer.
Near Leander, TX 78641
Lou
Job Details: 11/05/2020
RANGE WHIRLPOOL WEG745H0FS1 "Arrived on site to install previously diagnosed and ordered part. Due to the switch membrane ribbon being damaged, I removed and replaced the ribbon harness and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78748
Leonardo
Job Details: 11/05/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to test unit for unit not getting to temp even after calibration. Test unit and found bad sensor. Replaced sensor test unit and unit test good job complete
Near Johnson City, TX 78636
Brandon
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit not dispensing ice, found failed auger motor, ordering motor.
Near Georgetown, TX 78626
Jonathan
Job Details: 11/05/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to install previously diagnosed parts. Installed new cam, actuator, and washplate. Put unit into diagnostic mode and ran high spin cycle and noise was gone. Advised customer on user care guide of loading unit and proper detergent usage, and to run a self clean cycle. Unit working as designed. Call complete."
Near Copperas Cove, TX 76522
Al
Job Details: 11/05/2020
WASHER MAYTAG MVWB835DC4 Arrived on site and without previously ordered part needed to complete the repair.When lid arrives office will reschedule the return appointment.Needs more workSP advised there was a parts and labor concession; O-emld tckt
Near Austin, TX 78728
David
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Spoke with customer in regards to job. Customer thought they were scheduled for yesterday. Unit has not been defrosted yet.
Near Horseshoe Bay, TX 78657
James
Job Details: 11/05/2020
DISHWASHER KITCHENAID KDTE104DSS0 Arrived on site and tested operation. Found supply valve making a loud squealing sound. Found valve not opened completely. Opened valve and noise stopped. Unit tests good. Job complete
Near Austin, TX 78701
Matthew
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for refrigerator ice maker not making ice. Per the previous technician the ice maker and wiring harness were faulty. Replaced ice maker and harness, tested unit and unit filled and completed harvest cycle. No leaks present at this time. Job complete"
Near Kingsland, TX 78639
James
Job Details: 11/05/2020
WASHER GE GTW750CSL0WS Arrived on site and installed new control and valve. Set personality code and tested. Unit tests good. Job complete
Near Austin, TX 78702
Leonardo
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL KDTE254ESS2 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter motor. Will need to replace sump and motor
Near Pflugerville, TX 78660
David S
Job Details: 11/05/2020
WASHER LG WM4370HKA Arrived on site for washer showing error oe. I inspected the unit and work area. I found the drain pump has failed. I gained access to the drain pump and replaced with new. I reassembled the unit and ran a drain and spin cycle. I found the pump working and the unit draining. Job complete no water leaks detected.
Near Kyle, TX 78640
Noah D
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived on site to inspect fridge for not working correctly. Pushed glide and drawer in correct position. Complete
Near Pflugerville, TX 78660
Wesley
Job Details: 11/05/2020
COOKTOP WHIRLPOOL WCG97US6HS Arrived onsite and found unit will need right rear burner orface. Return tech to come with thin flat head to make adjustments to valves. ; ordrng 1 ORIFICEKIT
Near Lago Vista, TX 78645
Lou
Job Details: 11/05/2020
REFRIGERATOR GE CYE22USHMSS "Arrived on site to install previously diagnosed and ordered parts. Due to the keurig water line failure and spraying water onto the UI; the bin door gasket not sealing and the FC door gasket not staying attached, I removed and replaced the keurig water hose, UI, ic shin door, and FC door gasket and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/05/2020
ICE MACHINE KITCHENAID KUIC15PLTS0 "Arrived on site to test unit for no power and terrible noise. Found bad drain pump, replaced pump. Tested unit, unit works good. No leaks detected. Job complete."
Near Blanco, TX 78606
Brandon
Job Details: 11/05/2020
OVEN JENN-AIR W105 "Arrived on site for customer complaint of seal not sealing, and latch not latching, found failed seal and broken latch,
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/05/2020
REFRIGERATOR GE GNE25JSKCFSS "Arrived on site to replace control board from previous diagnosis. Replaced board, tested unit, unit works good. Job complete"
Near Austin, TX 78757
Scott
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for poor water flow . Filter head seems fine .replaced inside valve still poor water flow . Will need filter head . Ordering filter head . No water leaks detected at time of service. Call to set return ; ordrng 1 W11346622
Near Pflugerville, TX 78660
David S
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to install previous diagnosed part. I gained access to the drawer and I replaced the slide that is missing the wheel. I tested the drawer and found it operating as designed. Job complete.
Near Georgetown, TX 78628
Tommy
Job Details: 11/05/2020
DISHWASHER GE GDT635HSJ2SS
Near Leander, TX 78641
Tommy
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL KRFC704FBS01 Arrived onsite for previously diagnosed parts. Turned unit off at breaker. Replaced ice maker and UI side panel. Found front UI panel had loose connections made sure to tighten connections. Turned unit back on and tested. Unit tested good job completed.
Near Pflugerville, TX 78664
Jonathan
Job Details: 11/05/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site to install previously diagnosed parts. Installed four screws on on four different burner heads. Unit working as designed. Call complete.
Near Cedar Park, TX 78613
Wesley
Job Details: 11/05/2020
COOKTOP WHIRLPOOL KCGS556ESS02 Arrived onsite and found warping In the front right burner caps causing irregular flow and sparking when good flame did not close spark circuit. Ordering front right burner head and cap and orifices. Foam also seems to be expeptionally hi on bad burner possible incorrect orifice installed. Office to reschedule. ; ordrng 1 FRONTRIGHTSPREADERBURNER (SEE PIC) and 1 ORIFICES (UINOWN)
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 11/05/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for Visibly Failed, Broken or Missing Parts - Customer Request Service - Interior Light, Lamp or BulbInspected dryer for lightbulb not working. Researched dryer through service matters and found this dryer did not come with a lightbulb. Other models of this dryer DO come with a lightbulb, but this is the model without a lightbulb. Placed in diagnostics to check for any error codes while I was there. No error codes came up. Dryer is operating as designed."
Near Buda, TX 78610
Noah D
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Arrived on site to inspect icemaker for not operating, upon inspection found the motor in icemaker seized,replaced Icemaker. Ordering covered seals. Office to reschedule ; ordrng 1 W10612142 (SEALS) and 1 W10648043 (SEALS )"
Near Leander, TX 78641
Tommy
Job Details: 11/05/2020
DISHWASHER KITCHENAID KDTM404KPS0 Arrived onsite for dishwasher leaking. Upon arrival found found inlet valve was loose. Tightened valve and put through diagnostics test. Unit tested good no error codes or leaks. Job completed. Ran through all tests 2.
Near Austin, TX 78731
Kevin
Job Details: 11/05/2020
DISHWASHER KITCHENAID KUDS02FRSS4 on site and inspected dishwasher and found very little water entering machine at the start of a cycle. Removed valve and disconnected incoming water supply and found that water pressure is good. Will need to bring back a new valve Valve ordrng 1 WPW10158389 (valve-inlt)"
Near Dripping Springs, TX 78620
Robert
Job Details: 11/05/2020
COOKTOP WHIRLPOOL SCS3014LS02 Arrived on job to replace previously diagnosed parts. Found the screws and heads too badly damaged to replace.
Near Georgetown, TX 78633
Cliff
Job Details: 11/05/2020
WASHER MAYTAG MVWX655DW0 Arrived on site to diagnose a washing machine that is making unusual noise. Tested unit and found Cam and actuator assembly not moving properly. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78628
Tommy
Job Details: 11/05/2020
ICE MACHINE KITCHENAID KUIX535HBS00 Arrived onsite for ice maker leaking. Upon arrival found that unit was no properly installed drain hose was not clamped in and was leaking. Clamped drain hose and tested. Left unit pulled out as unit may need a smaller drain hose for small amount of space to be pushed in without kinks. Job Completed.
Near Lakeway, TX 78734
David
Job Details: 11/05/2020
DRYER WHIRLPOOL WED95HEDC0 "Arrived on site for second appliance, dryer that is not allowing certain setting changes. Customer showed me that several different cycles were not allowing them to adjust things like heat temperature. Advised customer that various cycles will only allow certain settings to be changed, and some are locked in. Showed them different cycles and settings that can be adjusted. Customer asked why the unit would keep running after it was finished. Advised on the wrinkle shield setting, and that it will auto tumble for up to several hours after a cycles Is done, and that it needs to be disabled if they do not want the feature. Unit is working as designed,
Near Austin, TX 78738
Robert
Job Details: 11/05/2020
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on job for complaints of soap not washing out of cup. Found the spray arm not rotating. Will need to replace sump and motor.
Near Killeen, TX 76549
Al
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site and inspected refrigerator leaking from the rear.Confirmed the complaint and found the connector that connects the wall valve to the unit wasn’t correctly installed causing the water leaks.Corrected the issue and unit tested as designed.Customer satisfied.Job complete
Near Leander, TX 78645
Lou
Job Details: 11/05/2020
ICE MACHINE KITCHENAID KUIA18NNJS4 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit compressor failing, I removed and replaced the compressor, drier, access valve, and evaporator and vacuumed the system a it held 30psi vacuum. Placed 6.50oz of R134a refrigerant in system and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Cedar Creek, TX 78612
Andy
Job Details: 11/05/2020
OVEN WHIRLPOOL WFE540H0ES0 Arrived on site to install previously diagnosed bake element and temperature sensor. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78724
Matthew
Job Details: 11/05/2020
OVEN WHIRLPOOL WFE505W0JS0 Arrived onsite for range bake and broil not functioning. Upon inspection found wires harness burnt and melted near terminal block. Power cord also partially melted. Main wire harness will need to be replaced. Maintenance will need to provide new power cord to complete service. Left unit unplugged for safety. Office to reschedule ; ordrng 1 W11416047 (WIRE HARNESS MAIN)
Near Georgetown, TX 78626
Jonathan
Job Details: 11/05/2020
DRYER MAYTAG MDE6200AYW Arrived on site to install previously diagnosed parts. Gained access to front drum and installed new seal with high temp glue. Waited several minutes for glue to harden to reinstall drum. Advised customer to wait 24 hours to use machine in order to allow glue to fully seal. Call complete. Customer paid in full prior visit.
Near Austin, TX 78741
Richard
Job Details: 11/05/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for the washer not filling with water. Ran diagnostics and found no error codes and all functions tested good. Ran a regular wash cycle and washer filled with water. Found no issues with washer at this time. Complete
Near Round Rock, TX 78681
Cliff
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL GX5FHTXVY06 Arrived on site to diagnose a refrigerator that is not closing properly. Found the lower freezer been not set in Boulder properly. Reset lower freezer burn and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78741
Richard
Job Details: 11/05/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived onsite for the oven cooktop on light stays on. During testing found that that RF,RR burner switches were the cause of the light not turning off. Replaced both burner switches and oven tested good. Complete"
Near Manor, TX 78653
Scott
Job Details: 11/05/2020
WASHER WHIRLPOOL WTW8500DC3 "Arrived on site for loads not spinning out . Ran diagnostics got long fill error code . During agitate and spin unit is making a lot of noise . Found stator and rotor covered in oil . Ordering gearcase and slider , AUTHO. No water leaks detected at time of service. Call to set return .; ordrng 1 AUTO and 1 W10734521 (slider) and 1 W11455453 (GEARCASE )"
Near Liberty Hill, TX 78642
Paul
Job Details: 11/05/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived onsite for a microwave that is smoking. Ms stated the smoke came from around the cavity light. I visually inspected the cavity lamp and socket finding all ok. I tested the unit with my microwave tester finding the unit working as designed and putting out 1000 watts. I saw a lot of splatter in the cavity and explained to me that I suspected something had splattered on the bulb. I went over keeping the cavity clean with Ms. Call complete.
Near Austin, TX 78731
Kevin
Job Details: 11/05/2020
REFRIGERATOR KITCHENAID KSF26C4XYY03 Arrived on site and attempted to replace fill tube and could not get the old one separated from the door. A new freezer door will be needed to correct the issue. ; ordrng 1 W10410951 (dor-fip ms)
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for Ice maker is dripping water into refrigerator. Same problem as last time.Replaced ice maker and evap fan due to water still coming out of the front tray after water fills ice cube mold. Also turned down water valve at the customers wall due to high pressure. Ran ice harvest then water fill test. No leaks from evap cover or spilling over ice cube mold this time. Job completed n
Near Pflugerville, TX 78660
David S
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for sealed system repair. I gained access to the evaporator and melted the ice ball. I found uv dye on the cap tube. I evacuated the system. I removed the leaking evaporator and installed a new one. I installed a new UI dryer as well. I put a measured charge into the system and found pressures equalizing properly. When I turned the unit on I found a good frost pattern forming on the evaporator. Job complete.
Near Austin, TX 78758
Scott
Job Details: 11/05/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for dryer no response and powering up on it’s own. Unable to put into diagnostics. Console unresponsive . Connections are good . Will defiantly need console , may need main control. Call to set return .; O-emld tckt"
Near Manor, TX 78653
Scott
Job Details: 11/05/2020
DISHWASHER AMANA ADB1400AGB3 Arrived on site for for washer not starting . Found float switch misaligned. Straightened out float switch cage . Ran diagnostics . All checked normal . No water leaks detected at time of service. Job complete .
Near Pflugerville, TX 78660
David S
Job Details: 11/05/2020
WASHER MAYTAG MHW6000XW2 Arrived on site for washer leaking during a clean cycle. I inspected the unit and work area. I ran the unit through a clean cycle and I found suds coming out of the vent in the back. I spoke to the customer about the usage of soap. And I recommend this inning the washer several times through a clean cycle to clear out all the soap residue.
Near Bastrop, TX 78602
Andy
Job Details: 11/05/2020
DRYER MAYTAG MEDB855DC3 Arrived on site for dryer making noise. Tested and inspected unit and found sock stuck in blower wheel. Removed sock and made needed adjustments. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Round Rock, TX 78681
Jimmy J.
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site to install previously diagnosed parts. Removed water line where section was pierced. Installed connector fitting to open lines where pierced piece was removed. Tested water line with water dispenser and no leaks detected. Job completed.
Near Georgetown, TX 78633
Jonathan
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher leaking from steam vent when door is opened and leaving water drops in tub. Performed diagnostics mode, no error codes. Monitored test cycle and measured amp draw to element. Found heater drawing 7.5 amps. Called Whirlpool tech support and spoke with Andrew SR# 7729149448 he addressed making sure hot water is going to unit, make sure customer is running hot water before starting unit, advise customer of using to much soap with soft water causing over sudsing and can affect water distribution and cause heat distribution issues as well. Found no mechanical failures. Call complete."
Near Leander, TX 78645
Lou
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site to inspect refrigerator doors with rust on them. Upon further inspection, I found both the RC door and FC door had bad rust spots on them. I attempted to clean the doors and the rust failed to come off. I removed and replaced the both doors. I am ordering two (2) door handle plugs due to the plug heads breaking off while attempting to install them. No water leaks observed during service, job completed. I attempted to contact the builder and had to leave a vm. ; ordrng 2 WP12246610D2C (plug-hndle)s"
Near Georgetown, TX 78633
Cliff
Job Details: 11/05/2020
REFRIGERATOR KENMORE 795.74025.411 Arrived on site to diagnose a refrigerator that was not cooling properly in the freezer compartment. Tested unit and found all is working properly at this time and temperatures are correct. Did find items behind lower freezer pan preventing the door from closing properly. Removed items and inform homeowner of financing. No further repairs are needed and no leaks were found at time of service.