"Arrived onsite for refrigerator ice maker not making ice. Upon arrival inspected unit. Found 2-3 batches of ice harvested. Forced harvest on current batch and did complete. Checked evaporator and found heavy frost accumulation only on the lower 1/3 of the evaporator. Took amp draw on compressor, at .7 amps. Took pressure readings and found only equalized to 30/75 psi after 5 minutes. Initial running pressure at -10/145. unit has intermittent cooling periods. Customer stated unit has seen having cooling issues from the beginning. Called tech line for assistance. Tech diagnosed Floating restriction. Recommended Replacing dryer and evacuating system with nitrogen. Suggested Moisture in the system . Need to attempt to clear restriction. Provided SR#7734255034. ; ordrng 1 Nitrogen (Nitrogen) and 1 WPW10143759 (Uv dryer)"

"Arrived on site for washer not filling properly . Ran diagnostics, no error codes . Ran diagnostics wash , making small noise in spin . Still not filling properly . Found gearcase leaking oil oil and actuator ohm way out of range . Unit is unable to gauge load size . Ordering gearcase , actuator , cam kit , belt , motor ,hub . AUTHO Also ordering wash plate if needed . No water leaks detected at time of service. Call to set return ; ordrng 1 W10870913 (Gearcase) and 1 W10721967 (Cam kit) and 1 W10808317 (Belt) and 1 W10815026 (Actuator) and 1 W10006487 (Motor) and 1 W10396887 (Hub) and 1 W10834890 (Wash plate) and 1 W10834890 (Wash plate) and 1 Autho"

Arrived on site to test unit for not cooling properly. Found evap frosted over. Attempted multiple times to put unit into diagnostics with no success. Lights not illuminating on control. Verified proper voltage and no loose connections. Recommend replacing control and evap thermistor. Office to reschedule. ; ordrng 1 W11496886 (Control box)

"Completely different issue. First issue was no ice,new issue complete no cool. Arrived on site compressor not powering on,installed a new starter same issue unit will need a new compressor. SR#773425622; ordrng 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Access valve) and 1 w10843121 (Drier) and 1 R600akit (R600a kit) and 1 Lockring (Lockring)"

"Arrived onsite for refrigerator not dispensing water or ice. Ice maker is making ice. Upon arrival inspected unit. Found valve not energizing when calling for water. Ice dispenser issues are being caused by Auger motor failure and ice door chute assembly failure . The ice door is not closing properly allowing warm air to migrate into the ice bucket and melted/fusing ice into a block. The auger motor is no longer rotating. If customer would like to proceed with repair, the water dispensing issue cannot be fixed.

Arrived onsite for washer making noise during spin cycle. Upon arrival inspected unit. Noise was apparent even while just turning gasket by hand. Inspected underneath unit and found signs of oil. Replaced gearcase and slider. Calibrated and tested unit. No noise at this time. Job complete

Arrived onsite for flame adjustment. Upon arrival found corner burners had little change from high to low settings. Unit needed Valve adjustment . Adjusted all valves and now unit is functioning properly. Job complete

Arrived onsite to replace heating element under special project. Replaced faulty element. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

Arrived onsite to replace heating element per special project. Replaced element and tested. Unit is functioning properly. Job complete

"Arrived onsite for dishwasher not functioning and blinking error code. Upon arrival inspected unit. Put unit in diagnostics and found stored error code 9/1 not draining , 7/1 wash motor, 8/2 fill valve electrical issues. Unit is getting stuck in drain mode. Manually put water into unit and did drain. Drain motor seems to be functioning although reoccurring no drain error. Called tech line for assistance. Ran checks and tech recommended replacing OWI sensor, and wash motor. Bringing main harness as well. Provided SR7734243338. Office to reschedule ; ordrng 1 W11416362 (Wash motor assembly) and 1 W11535094 (Inlet assembly) and 1 W11568793 (Main harness) and 1 W11410464 (Owi)"

Arrived onsite for front left and right burners not functioning. All other burners are functioning. Found that right and left igniters are igniting horizontally and not vertically. Found that ignitor tops are only partially covered. Called tech line for assistance. Spoke to tech but could not verify that the partial coating was intentional or not. Recommended ordering New caps and igniters. Tech also said may be possible to adjust where the ignitor is sitting on the holder. Provided SR#7734240772. ; ordrng 1 W11344538 (Burner caps) and 2 W11573760 (Igniter)s

Arrived onsite for a refrigerator that periodically trips the circuit breaker and is drawing 18 amps. After talking with the customer I found out that the electricians that were out found the inrush reaching almost 18 amps when the compressor started. I explained to the customer that this is possible and that it only last for a second. I tested the unit and found the compressor working as designed. I ran a forced defrost and found it working as designed. After talking with the customer mr is going to change the breaker himself to a different model.

(MR)Arrived onsite for a washer dispenser over flowing. Ran diagnostics found errors F0e2 & F0e5. Ran wash cycle and saw water dripping out of the dispenser. Installed dispenser ran wash test no water leaks. No water leaks after install.

Arrived onsite for a dishwasher not cleaning. On inspection the unit had F4E3 & F7E1 error. Tested voltage for washer pump motor showed 57 vac. Control board was losing neutral. Checked resistance on pump motor and was open. Pump motor and control board need to be replace. Customer is going to replace the unit. Call complete.

(MR)Arrived onsite for a FC Handel lose on unit. On inspection the bottom of the Handel was lose. Removed door and tightened Handel. Reinstalled door. Working as designed. Job complete.

"MR Arrived onsite for a refrigerator to replace previous diagnosed parts. On inspection saw foam in FC drain hole, removed obstruction from drain. Replaced Thermistor wpw10384183 from PR stock., evap harness & control board. Refrigerator work as designed. No water leaks found at the time of service. Job complete."

"(MR) Arrived onsite for a range make noise. On inspection the convection fan was making noise. The fan blade was hitting the back wall. Straightened the fan blade. Range working as designed. CX mentioned that open burner on range was not igniting. On further inspection the small back burner took serval tries to ignite. Try to adjust the burner with no success. Need to replace orifice holder,burner and cap. Burner head W11319673 Burner cap W11319224 Orifice Holder W11319740 Office to RS. ; ordrng 1 W11319673 (Burner head (small rear center)) and 1 W11319224 (Burner cap) and 1 W11319740 (Orifice holder)"

"Arrived on site for freezer door stuck shut and no ice . Found ice building on floor of freezer . Found drain tube clogged and leaking into FZ . Cleaned out tube and did power reset of unit . Ran diagnostics. No IM error codes , ran fill and harvest . All checked normal. No water leaks detected at time of service.Job complete"

Arrived on site for otr making crackling noise . Couldnt duplicate any errors. Wave guide and channel in good shape . Unit is heating to whirlpool specs. Job complete

"Arrived on site , replaced element . Ran test according to whirlpool specs. No water leaks detected at time of service. Job complete"

Unit 207Arrived on site for fridge door not sealing properly and causing condensation. Found lower part of gasket on freezer door is falling down . Tried to reset gasket . Used silicone sealer in door channel . Gasket is staying in place. No water leaks detected at time of service. Job complete

Arrived on site for ice maker making noise . Found Fill tube is warpped and making water during fill cycle splashing and dripping down on evap fan . Ordering fill chute . Call to set return ; ordrng 1 W11505385 (Chute)

Arrived on site for for washer not spinning out and pump running . Ran diagnostics got off balance and long drain . Ran test wash and found drain failing . Couldnt find anything in motor . Ordering motor . No water leaks. Call to set return ; ordrng 1 W10919003 (Drain pump)

Arrived on site for range with broken front burner gas orfice holders. Upon arrival confirmed complaint and found pipes from manifold to orfices snapped off. I installed and tested both parts. Insured u it had no gas leaks anywhere both when in use and not. Found full functionality restored with no failures. Call complete

"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival confirmed installed required parts, pulled vacuum and verified Unit had no leaks with nitrogen. Recharged system with 68oz of r600. Informed customer to give u it a full 24hrs to stabilize temps."

Arrived on site for dishwasher with gold style bushing element. Upon arrival confirmed complaint and found incorrect gold styled element. Replaced element and tested unit. Found no leaks and unit functioning as designed. Call complete

Arrived on site for washer not functioning. Upon arrival confirmed complaint and upon entering diagnostics I found f5e1. After further testing found lid lock failing. Replaced component and tested unit. Found washer fully functioning and cycling as designed p. Call complete

"Arrived onsite for dryer, inspected unit and work area. Tested unit and there was power. I then inspected door switch and was broken.installed new door switch and tested. Unit is now operating as designed.

"Arrived on site for built in refrigerator icemaker, inspected unit and work area. Tested icemaker and found it not working.I replaced icemaker and tested unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived on site to install previously designed parts. Tested unit and its now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site for vent hood, inspected unit and work area. Tested unit and did not find anything from the out normal. Called techline and spoke to Rich he stated its normal and if CX is not satisfied to call Whirlpool customer service to see what they can be helped with . SR#7734248559. Job completed."

"Arrived on site for dishwasher, inspected unit and work area. Gained access to heating element. Replaced old element with new and improved one. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Removed old chimney and installed new one very carefully and then used my stainless steel cleaner. Unit is properly installed now. Job completed.

"Arrived on site for refrigerator icemaker, inspected unit and work area. Tested temperatures RC 38? FC 1?. Inspected icemaker and found chute for water fill on icemaker frozen. I removed the icemaker and used my steamer to remove all ice build up and found nothing blocking the chute. I then teplace the water valve as its possibly seeping and Cain sing it to freeze up. Tested unit and it operating as designed. I need to order the door gaskets as they are ripped and also a new ice container because its striped on the shaft part. Office to order parts and reschedule when parts are available. No leaks where observed during service. ; ordrng 1 W11185686 (Ice container) and 2 W10830274 (Door gaskets)s"

Arrived onsite and found pump failure error code. Pump not operating. Replaced pump and motor. Repaired additional wiring issue on pump harness. Unit is now operating as designed. Advised customer on repair.

Arrived onsite and found interrupted power supply preventing unit from operating. Repaired power supply at box. Unit is now operating as designed. All checks good.

Arrived onsite and found cooktop needed to be removed to service the vent hood. Cooktop was securely anchored and had to removed and reinstalled to complete repair on vent hood. Provided customer instruct on cooktop use and care. Al checks good.

Spoke with Austin at Techline SR# 7734244720. Customer concerned about uneven door base. Doors level and cabinet level. Sealing properly. Found freezer vacuum stronger due to colder temp and pulling the freezer door closer depressing the seal. This indicates excellent sealing. Advised customer on findings and heat treated the seals for proper operation.

Arrived onsite for issues with stuck button on control. Reset and cleaned unit. All is operating as designed while onsite. No error codes. Unit is set up properly.

Arrived onsite for failed front left burner. Replaced burner. Unit is now operating as designed. all checks good.

Arrived onsite for failed front left burner. Replaced burner. Unit is now operating as designed. all checks good.

Arrived onsite and replaced the heater due to SP designation. All checks good. Unit is is operating as designed.

"Arrived on site to replace outer glass and left front simmer turning off. Replaced outer glass and cleaned orifice off. Tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for not filling with water. Found issue is wash motor not engaging. Verified motor receiving proper voltage. Replaced motor, tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for not getting water. Found unit getting water but wash motor not engaging. Struggled to remove unit and removed old sump assembly. Opened box and found new sump assembly missing wash motor. Needing new sump assembly. Office to reschedule. ; ordrng 1 W11085683 (Sump assembly)

Arrived on site to test unit for rust forming around vent on outer door around vent. Customer also stated unit is making excessive noise. Unit was running on arrival. Found all toe kick insulation was missing amplifying sound. Found no unordinary or unusual sounds. Recommend installing insulation. Spoke with techline about rust and was advised to have customer contact trade team as issue is cosmetic. Office to reschedule. SR#7734242327; ordrng 1 KDTM404KPS0 (Insulation/shield) and 1 W11573704 (Insulation)

Arrived on site to inspect unit for broken pan front. Found different pan front broken than last visit. New bin sent with has damaged pan front. Recommend replacing pan front. Will order a couple to ensure completion on return. Office to reschedule. ; ordrng 1 W11387053 (Upper bin) and 1 W11336585 (Bin front)

"Arrived on site to replace previously diagnosed control and pressure switch, replaced parts tested unit, it now functioning as designed, no leaks detected job complete"

"Arrived on site to test unit for no power, verified that unit is receiving proper voltage, tested fuse and found it shorted, replaced fuse, pre heated oven to 350, unit is now running as designed, job complete"

"Arrived on site to test unit for noise, tested unit found a slightly unusual noise coming form water valve, after running multiple test cycles all other components are functioning properly, replaced valve as precautionary, called customer and explained to him that it is possible that the water valve is the issue and it has been resolved but if for some reason the noise comes back, take videos and send it in to the office, no leaks detected job complete"

"Arrived on site to replace heating element per service pointer, replaced heater, tested unit, no leaks detected job complete"

"Arrived on site to replace heating element per service pointer, replaced heater tested unit no leaks detected job complete"

"Arrived on site to test unit for not washing, tested unit found fail motor, replaced sump assembly, tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed front left burner, replaced burner, burner is now igniting properly, no leaks detected job complete"

"Arrived on site to replace heating element service pointer, , replaced heater tested unit, unit now running as designed, no leaks detected job complete"

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker tray broken and replaced icemaker. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a microwave that isn't turning on. Found fuse open and interlocks sticking. Replaced both interlocks and fuel and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a refrigerator that is not cooling properly in the rc. Found large ball of ice forming in the center of dividing mullion between rc and fc. Unit has failed insulation between sections. Problem isn't repairable and unit will need to be replaced.

Arrived on site to deliver mounting hardware for venthood chimney. Dropped off bracket and builder confirmed they would complete install.

Arrived on site to replace previously ordered parts for range. Replaced knobs and all is working properly at this time.

Arrived on site to replace previously ordered parts for cooktop. Replaced switch harness and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a cooktop with damage to burners. Found rr and center burners warped and replaced them. Tested unit and found all is functioning properly at this time.

Arrived on site to replace handle for refrigerator. Replaced rc door handle and all is working properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a washer that is not starting. Found latch assembly failed and it will need to be replaced to complete repairs.

"Arrived on site to diagnose washer with no power to unit and broken strike. Checked outlet and found good voltage at outlet. Checked power at control and found power going in, but not out to any components. Tested circuits and found all good. Provided estimate for new control and latch . Replaced control and strike and ran full diagnostic cycle. Verified all components working as designed.

Arrived on site to diagnose refrigerator not dispensing much water with small ice cubes. Checked flow and found the filter choking the flow to a slow drip. Replaced the filter and retested flow. Found unit dispensing as designed. Removed fascia heater plate for icemaker and adjusted the cable out of the ice path. Found installers did not properly reinstall the door. Reseated door till it was firm and centered on the hinge peg. Leveled unit. All is now working as designed.

"Arrived on site to diagnose refrigerator that was filling the icemaker bucket with water. Ran harvest test and found unit was leaking from the mold in the front of the icemaker. Replaced icemaker and ran harvest test. Verified unit working as designed and no longer leaking.

Arrived on site to diagnose refrigerator not making ice. Tested harvest cycle and found the bail arm getting stuck on ice. Removed the ice and retried. Found the twist tray was only going 1 direction and didn't return to neutral. Replaced icemaker. Unit now working as designed. Call complete.

Arrived on site to install new heating element per SP W11540964. Installed new element and verified no water damage present. Call complete.

"Arrived on site to diagnose dryer that was not heating clothes. Customer advised me on arrival that it does heat, but takes several cycles to dry. I checked the lint screen and found lint on the back. Checked airflow and found a poor airflow reading. When I disconnected the vent hose and ran again, the unit was blowing air out. This indicates an airflow blockage in the wall. Advised to have a vent cleaning company out to clear vents. Call complete."

"Arrived on site to diagnose washer that was making grinding noises after recent repair. Ran unit and confirmed loud noise coming from bottom end of the unit. Examined under unit and found the cam bolt was not tightened and cam was loose, causing belt to rub on cage. Replaced cam and tightened bolt. Tested unit and verified unit working as designed. Call complete."

Arrived on site to install new belt to resolve shredded belt causing no operation. Unit is disconnected in garage at time of service. Used an extension cord and tested the spin and drain and verified both working. Unit working as designed with what could be tested. Call complete.

"Arrived on site to diagnose dishwasher that was not filling and running. On arrival customer advised the unit wasn't dissolving any pods. Ran unit and found it does fill, but wash motor is pushing hard enough to move water, spray arms are not moving. Found error code present, F8E2 for inlet valve electrical issue. Ordering new sump and motor, and returning with valve to replace at time of sump. Office to schedule. ; ordrng 1 W11416362 (Sump and Motor)"

"Arrived on site for microwave showing error code f1e4. I inspected the unit and work area. I powered the unit on and found the I ro wave relay stuck open. I gained access to the switches and tested them as well. I found the switches in good condition. I installed a new control and tested the unit. I found it working as designed.

"Arrived on site for ice door not sealing and the ice dispenser only producing crushed ice. I inspected the unit and work area. I found the ice dispenser arm frosted in place. I removed the frost and tested the dispenser, it is now working as designed. I found the ice door needs to be replaced the door is allowing light through the sides indicating a air leak.

Arrived on site for dryer not heating. I inspected the unit and work area. I found the heating element broken. I replaced the heating element and tested the. It is now working as designed. Job complete.

"Arrived on site for washing machine making a grinding noise in agitation. The customer played a video of the noise. I replaced the gearcase, cam and belt. I reassembled the unit and tested it. It is now working as designed job complete."

"Arrived on site for led modules being out. I verified the model and serial number is in range for service pointer W11606409, I replaced all the leds according to the pointer. I found the lights are working properly. Please use scode S84638. Job complete."

"Arrived on site for washing machine stoping in spin. I inspected the unit and work area. I tested the unit in drain and spin and found it would spin for about 5 seconds then quit out. I rand diagnostics and found fault code f7e1 basket fault speed. I ran the tachometer test and found it registering the tub is spinning. I checked the motor, drain pump, and shift actuator from the control. All test in range. I gained access to the gear case and found it intact, I found the capacitor reading in range. I ran a manual spin and found it would work until I stopped it. I called techline and spoke to Travis, I advised travis of my findings, we ran a calibration cycle again and retested the unit. It is doing the same thing in normal operation, quoting out at spin. He is submitting this unit for engineering review. We are waiting back to see what engineering wants up to do. I received sr#7734243329, I spoke to the customer and advised her to call customer support with the sr# given. We will reschedule when we hear back from engineering."

"Arrived on site for washing machine not starting. I inspected the unit and work area. I tested the unit and could hear the motor humm like it was trying to move. I gained access to the motor and found the capacitor is leaking. I inspected the belt, cam and gear case. I found them in good condition. I am ordering a new capacitor to complete the repair. The office will reschedule.; ordrng 1 W11395618 (Capacitor)"

Arrived to inspect leak. Found water marks coming valve assembly. Upon closer inspection I found water leaking from within thermistor. R/R valve assembly and tested in manual and automatic test modes. Operational test good. No leaks observed during service.

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the left RC door after careful inspection of the replacement. I verified correct installation and gasket seal. Operational test good, no leaks observed during service.

"Arrived on to inspect disposal. CX complaint was excessive vibration/noise, found beaters stuck in place and causing off balance. I was able to remove debris and the issue was corrected. Operational test good. No leaks were observed during service

"Arrived to inspect temperature. Verified no offset induced and set to industry standard 350 degrees. Unit claimed preheat at 305 internally and climbed out to 327 and then declined. Cycling temps were: 311, 362, 332, 365. I induced a 10+ offset and the unit averaged at the set point. Operational test good."

"Arrived to perform SP W11540964 - Special Project S17304. I verified copper heater bushings. I checked for leaks and found none, and noted corrosion was starting on the bushings. I R/R the heater assembly and tested in accordance with MFG guidelines. Operational test good, no leaks observed during service."

"Arrived on site for a while oven that is flashing an F1 E1 (appliance manager failure) error code. Inspected unit and work area.

Arrived on site for a washing machine that has water level concerns. Inspected unit and work area. The customer advised that the unit seems to fill all the way to the top regardless of how many clothes are in the unit and is concerned that there is something wrong with her washer. She did state that the unit does complete all cycles but she was told that this unit has low water and she has not seen low water on this washer. Ran unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and the unit ran as designed. The customer added a load to the wash cycle on a delicate cycle and found the unit fill up the basket 2/3 to 3/4 full of water when a few items were in the washer. I called Whirlpool Techline and spoke to Ed SR# 7734247534. He advised that based on the current information with the unit completing cycles and there being no stored error codes inside of the main control that there is nothing wrong with this unit and that everything is based on programming in terms of the amount of water that it fills with. Advise to make no repairs in to advise the customer that this is normal operation. Call complete.

Arrived on site for a refrigerator thats making a clicking noise after the icemaker dumps ice out. Inspected unit and work area. The unit harvested a cycle in a herd with the customer was explaining but did explain to the customer that the sound she was hearing was the icemaker motor turning and hitting several different contacts within the motor of the icemaker. Customer had a few questions about the unit and the unit is working as designed. Call complete.

"Arrived on site for a range that is not regulating temperature on one of the burners. Inspected unit and work area. The customer advised the front rate switch sometimes would stay on high heat and other times when it would cycle off, there would be very little heat. Attempted to replicate the issue but was unable to. Went ahead and replace the infinite switch anyway due to the customer saying this is happened at least six times. Replaced the Internet switch and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site for a dryer that is not completing cycles and now has no power. Inspected unit and work area. Confirm the customers complaint and checked the door switch, thermal fuse, and timer. Found all working properly. Checked voltage to the unit and found 52 V from line one to neutral, 121 V from line two to neutral, and 70 V from line one to line 2. Advised the customer that he had a voltage supply issue. The customer attempted to fix his outlet and found a wire that had grounded inside of his plug causing an issue. He attempted to fix that and I checked voltage at the plug. Still found the breaker sending the plug in proper voltage indicating an issue with the breaker. Both customer that he would need an electrician to resolve his electrical supply issues. When I swapped the line 2 in line one wires on the terminal block, I did verify that the motor was turning and running as designed. Advise the customer to call back if other issues persist after electrical supply has been fixed. Call complete."

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirmed customers complaint and found the unit unplugged prior to arrival. The customer advised that the unit was just making a clicking sound and would not cool. Plug the unit in and found the compressor pulling 8 A before shutting off. Went ahead and replace the starting device with a truck stuck starting device to test the compressor. Found the compressor doing the exact same thing. The unit will need a sealed system repair for full repair. The office will need to contact the customer about a return date when all parts are made available. Please schedule service for at least three hours.; O-emld tckt

Arrived onsite for Cosmetic issue with damage on vent. Replaced vent. Job complete

Arrived onsite to install previously diagnosed parts. Installed blower housing seal. Test unit and vibrating sound is now gone. Unit operates days designed. Job complete

Arrived onsite for STOPPED AT 34 MIN AND THE DOOR IS LOCKED- NO ERRORS- WONT COMPLETE CYCLES . Upon arrival inspected unit and door was not locked. Ran diagnostics and there were no error codes. ran manual cycle and test cycle .All test passed. Cannot duplicate issues at this timeCustomer would like receipt mailed. Does not use email.

"Arrived onsite for MW cktp light intermittently working. Upon arrival found the bulb blinking/ staying lit, and staying off. Found bulb socket is failing. Replaced socket and bulb now stays fully lit and operating correctly. Customer asked about buying a spare bulb. Sold customer a bulb for her to keep on hand. Job complete"

Arrived onsite for Not Dispensing Ice or Water . This is an apartment currently under construction. Upon arrival unit is not powered on. Checked polarity and all outlets are incorrect and tester shows hot and ground are reversed. Spoke with the builder and he will need to have electrician repair the power to the outlet. Job complete

"Arrived onsite for it started by just randomly powering off, then delayed start after unplugging and plugging in again, now it sounds like loose screws in the dryer. Upon arrival ran diagnostics and got zero error codes. Test unit and basket was hard to turn. Inspected belt and blower wheel. Belt is good. Found debris moving around in blower housing and a piece of clothing article stuck on blower wheel not allowing wheel to turn and causing drum to stop spinning . Removed debris and freed up the blower wheel. Inspected blower wheel and is good. Test unit and unit now operates as designed and no more unusual noises. Job complete"

Arrived onsite to install previously recommended parts from techline. Replaced control and temperature sensor. Test unit and still no difference. Spoke with CS. CS recommended replacement of ui and harness . Ordering ui and harness and coming back with bake element. Office to reschedule ; ordrng 1 W10803991 (Control) and 1 W11245656 (Harness)

"Arrived on site and found freezer LED module is out, this is causing ceiling lights in fresh food section to be dim. after replacement all interior lights are working properly, job complete."

"Arrived on site and removed fresh from evaporator cover and found frost buildup around thermistor, replaced fresh food evaporator. Also replaced control board kit. Sent several pictures and video to CS, job complete."