Service History 258 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78737

Luis

Job Details: 12/20/2021

"Arrived on site for dispenser issues. Per customer at random times when dispensing water,water wont stop dispensing,tested dispenser diagnosed unit will new controls and switch; ordrng 1 WPW10675033 (Control) and 1 W11330971 (Ui) and 1 W11087492 (Switch)"

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near Woodway, TX 76712

Jonathan M

Job Details: 12/20/2021

Arrived on site for a cooktop that has bubbles on it. Inspected unit and work area.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Cedar Park, TX 78613

David Z

Job Details: 12/20/2021

Arrived on site to install new console to resolve laminate peeling off. Installed new console and verified unit working as designed. Call complete.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AEB

Near Georgetown, TX 78633

Lou

Job Details: 12/20/2021

"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer had the FC door opened too long and I was unable to get accurate temp readings. I found frost/ice built up on the right corner of the evap,cover. Disassembled the FC section and removed the evap cover and found ice on the top of the evaporator on the right side and a block of ice in the top right corner at the cap tube. Tested the defrost element and it is good. Pulled unit out and checked amp draw to the compressor and got .65amps. I advised the customer that the unit will need a sealed system repair consisting of the compressor, UV dye drier, access valve.Unit reassembled and no water leaks observed during service, job completed."

We serviced a

GE DISHWASHER

Model DDT595SSJ2SS

Near Moody, TX 76557

Tyler

Job Details: 12/20/2021

Arrived on site for dishwasher leaking. Upon arrival confirmed complaint and found a small crack in fill tube that bridges between valve and tub. Replaced fill tube. Found unit no longer leaks and functioning as designed.; ordrng 1 WD24X10064 (Hose

We serviced a

WHIRLPOOL DRYER

Model WED9400SW2

Near Granite Shoals, TX 78654

Cliff

Job Details: 12/20/2021

Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley sqealing and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

GE DISHWASHER

Model GLD2850V00CS

Near Killeen, TX 76549

Job Details: 12/20/2021

"Arrived on site to inspect dishwasher not responding. Confirmed the complaint, removed and replaced the control, which also had a UI touchpad attached. After installing the unit still only beeped once and would never start. Checked incoming voltage and got 120 volts from the plug and at the junction box. Ordering another control to complete the repair. Needs more work. Spoke with TG the GE specialist who advised his opinion is the new control is defective.; ordrng 1 Wd21x10505 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Bellmead, TX 76705

Jonathan M

Job Details: 12/20/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced icemaker and tested the unit. The unit harvested and filled as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Pflugerville, TX 78660

Wesley

Job Details: 12/20/2021

Arrived onsite for stuck switch symptom and repaired unit by resetting the switches. Advised customer on repair. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Lago Vista, TX 78645

Justin

Job Details: 12/20/2021

"Arrived on site for a refrigerator that was not cooling. Upon arrival the customer stated that the real issue was the unit would intermittently get high temps in the RC. They found occasionally when set to the lowest temp setting, the unit would get over 40?F. They also stated they found their food spoiling quicker. I checked temps and found the FC at 0?F and the RC at 33?F when set to coldest setting. I put the unit into diagnostics mode and found all airflow components running as designed. I gained access to the evap and found no excess ice build up anywhere I then gained access to the control and ohmd out all thermistors. I found the RC thermistor at 6.65k, the FC thermistor at 20.8k, and the defrost thermistor at 21.5k. These are all accurate for the temps at the time of reading. Upon further inspection ai found the customer using a small stand up thermostat, and I informed the customer that often these are off. I called techline and spoke to Leo and received SR# 7732523805. Leo advised not replacing anything due to it working as designed at the time of service. Call complete."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near New Braunfels, TX 78132

Noah D

Job Details: 12/20/2021

"Arrived on site to inspect unit for not agitiating normally and causing a lot of noise, upon inspection found the unit was making a clicking noise when turning agitator, could no find physical issue with slider but noise was from that part. Ordering clutch and slider. Office to reschedule ; ordrng 1 W10905025 (Slider) and 1 W10905022 (Clutch)"

We serviced a

JENN-AIR OVEN

Model SVD48600W

Near Cedar Creek, TX 78612

Tyler L

Job Details: 12/20/2021

"Arrived on site for complaints of unit turning off on its own. Found unit turning on, but some of the buttons on the panel not working. Found proper voltage to control board. Replaced control board. Panel buttons now working properly. Heated to 350. Customer also stated some of the stove burners do not light. Tested burners and found that they will light, but takes a long time. Cleaned holder and cap, no change. Will need new burner heads and screws. Office to reschedule ; ordrng 2 WP7505P286 (Rear burner)s and 2 WP7505P285 (Front burner)s and 8 WP90767 (Screw)s"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305ESS1

Near Austin, TX 78704

Jacob

Job Details: 12/20/2021

"Arrived onsite for unit not filling with water. Tested the u to and heard the valve trying to pump water, but the water was it entering the unit. Upon further inspection. Found that the fill tube from the wall to the unit was leaking, and the tube that goes into the valve was clogged and not allowing water to enter. Ordered new tubes. Rescheduled with customer. Just need to replace tubes. Customer would like same technician back. ; ordrng 1 W11256498 (Tube fill) and 1 WPW10678299 (Tube)"

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW1

Near Smithville, TX 78957

Tyler L

Job Details: 12/20/2021

"Arrived on site for complaints of unit control panel not responding. Found proper voltage at the wall, and found the light on when door open. Found control panel buttons not responding.

We serviced a

GE DISHWASHER

Model GDT655SGJ2WW

Near New Braunfels, TX 78130

Noah D

Job Details: 12/20/2021

"Arrived on site to inspect unit for not starting, upon inspection found the ui and control shorted due to a bad ground wire.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Georgetown, TX 78633

Lou

Job Details: 12/20/2021

"Arrived on site to inspect refrigerator filter not coming out. Upon further inspection, I found the filter head not seated correctly in the filter base making the filter not drop down properly. Adjusted the filter head and seated it correctly in the base and installed a new filter and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS05

Near Round Rock, TX 78681

Tommy

Job Details: 12/20/2021

"Arrived onsite for oven previously diagnosed parts. Found unit locks still stuck for unit unlocked. Removed from wall and turned off at breaker, found unit fuse and bottom T.O.D . Replaced and tested unit is now operating as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5500XW0

Near Austin, TX 78741

Kevin

Job Details: 12/20/2021

on site and inspected dryer and found drum is not turning. Found motor pulley on shaft is missing. Motor, repair kit, and tensioner pulley would need to be replaced. D

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS03

Near Cedar Park, TX 78613

David Z

Job Details: 12/20/2021

Arrived on site to follow up on freezer not holding temp well. Found ice building in the top left corner of the FC. Found a gap between gasket and liner. HeatEd gasket and closed gap. Advised customer to follow up if there are any further issues and a new freezer door gasket will be needed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ0

Near Killeen, TX 76542

Job Details: 12/20/2021

Arrived to inspect microwave that customer has to tape to get the unit to start. Found the door is defective causing the malfunctions. Ordering the Door SS and grille black to complete the repair. Needs more work ; ordrng 1 W11188093 (DOOR SS) and 1 W10701701 (Grille Vent Black)

We serviced a

WHIRLPOOL WINE COOLER

Model KURR214KSB00

Near Kingsland, TX 78639

Cliff

Job Details: 12/20/2021

"Arrived on site to diagnose an refrigerator that is not cooling properly. Found oil coating left side of evap, indicating refrigerant leak. Contacted tech line and informed them of issue. T

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78732

Brandon

Job Details: 12/20/2021

"Arrived on site to replace failed heater and vent motor, after replacing, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Liberty Hill, TX 78642

Kimo

Job Details: 12/20/2021

"Arrived onsite for,FREEZER IS OVERFREEZING LATCH IN ICE MAKER IS BROKEN AND WATER LEAKING IN BACK OF FREEZER. I gained access to the freezer evaporator and found ice buildup due to the drain tube not draining. I unplugged drain tube and steamed ice off of evaporator. I found corrosion in evap fan harness and ice maker harness. Ordering 1x wp10487766 evap fan harness and 1x w10309400 icemaker harness. Office to reschedule.; ordrng 1 WPW10487766 (Evap fan harness) and 1 W10309400 (Icemaker harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Round Rock, TX 78664

David S

Job Details: 12/20/2021

Arrived on site for dishwasher showing an error code for diverter leaking. I inspected the unit and work area. I found the wiring harness to the diverter was intermittently reading open when moved. I replaced the harness and tested the. I found it working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Temple, TX 76554

Tyler

Job Details: 12/20/2021

Arrived on site for refrigerator needing previously diagnosed ice door asm. Upon arrival installed needed part. Reassembled and tested unit. Found dispenser functioning as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Round Rock, TX 78681

David S

Job Details: 12/20/2021

"Arrived on site to install previous diagnose part from techline. I gained access to the capacitor and replaced it with new. I ran a diagnostics cycle and found the unit trying to spin but giving error code f7e1 tachometer signal missing. I tested the tachometer in feed back functions and found it not registering the tub spinning. I replaced the actuator and the control. I calibrated the unit. And retested the tachometer. It is not registering the unit is spinning. I put the unit through a diagnostics cycle and found the gear case squealing. I documented with techline my findings and they recommended replacing the gearcase, belt and cam. The office will reschedule.; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET8CHMXKB07

Near Round Rock, TX 78681

David S

Job Details: 12/20/2021

Arrived on site to install previous diagnose parts. I found the unit has not been left off and defrosted. I spoke to the customer about defrosting the unit for 48 hours. The off will reschedule with the customer. Please allow the customer a full 48 hours to defrost the unit.

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Austin, TX 78738

Brandon

Job Details: 12/20/2021

"Arrived on site for customer complaint of unit not draining, found failed drain pump, I replaced pump, unit tested good."

We serviced a

GE REFRIGERATOR

Model PFCS1PJYASS

Near Austin, TX 78732

Brandon

Job Details: 12/20/2021

"Arrived on site for customer complaint of RC not cooling, found defrost issue, ordering heater, defrost thermostat, and control. Also found RC door gaskets damaged and need replacing, ordering gaskets as well. Customer to defrost unit before next service. ; ordrng 1 WR51X10094 (Defrost heater) and 1 WR50X10065 (Defrost thermostat) and 2 WR14X10305 (RC gasket)s"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, TX 78723

Matthew

Job Details: 12/20/2021

Arrived onsite for dryer not functioning. Upon inspection found failed block. Need to order and replace block with kit. Office to reschedule.; ordrng 1 279320 (Block kit)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS03

Near Hutto, TX 78634

Jimmy J.

Job Details: 12/20/2021

"Arrived on site for HEAVY FROST IN THE FREEZER HAPPENING SINCE THE LAST REPAIR--STILL COOLING/FREEZING OK. Found heavy frost over packaged items and meat inside freezer. Found items on bottom drawer were scraping against the middle drawer. Found ice and frost formed over left side rail. Freezer door was opening and closing as designed, but had a small amount of resistance when rollers pull it shut right before closing. This resistance is due to the current frost. Removed items from bottom and middle drawer and organized items in freezer to allow the drawers not to rub against each other. Explained importance of only storing boxed items in pizza storage bin. Used my flashlight to inspect for any areas where the gasket may not be seated properly. All looked good on all four sides. Customer plans on removing all items currently covered in frost and placing in a cooler to allow frost to melt then putting back into freezer to see if frost returns. I let them know to wipe all melted ice and water off these item before placing them back into freezer before testing. Job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Dripping Springs, TX 78620

Andrew

Job Details: 12/20/2021

"Arrived on site to test unit for not responding/no power. Found L1 and neutral in junction box were not connected and touching retaining screws. Verified proper voltage. Secured connections, tested unit, unit is working as designed. No leaks detected. Job complete."

We serviced a

FRIGIDAIRE RANGE

Model LFGF3014LWC

Near Georgetown, TX 78628

Lou

Job Details: 12/20/2021

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the bake ignitor and tested. Unit continues to fail. I tested voltage at the gas valve to the ignitor and got no voltage. I tested voltage at the main control relay and got no voltage from the yellow wire to ground, but was getting incoming voltage of 123V.I removed and replaced the air co tell and retested and unit is operating as designed. No gas leaks detected during service, job completed.; O-emld tckt"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near San Marcos, TX 78666

Andrey

Job Details: 12/20/2021

"Arrived on site to test unit for wet clothes at end of cycle, customer stated that this issue happens Intermittent, the cycle would say done but the unit will be full of water, recommend replacing control to fix issue, office to reschedule ; ordrng 1 W11399433 (Control)"

We serviced a

GE WASHER

Model GTW680BSJ3WS

Near Hamilton, TX 76531

Jonathan M

Job Details: 12/20/2021

"Arrived on site for a washing machine that still not finishing cycles all the time. Inspected unit and work area. The customer advised that the unit is working most of the time but intermittently she still having an issue. Ran the unit through diagnostics and found an E 16 (slow drain) E18 (adaptive drain algorithm failed), and E8 (pressure sensor loss) error codes. Spoke to ask W and was advised to replace the control boards and harness with the pressure hose. Ordering parts in office will need authorization for repair as well as assistance ordering parts due to out of stock parts. I Please schedule return visit with customer if authorization has given one parts are made available.; ordrng 1 WH19X27496 (Pressure hose and harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Austin, TX 78705

Luis

Job Details: 12/20/2021

"Arrived on site. Replaced inverter powered unit on no voltage to inverter,replaced main control,powered unit on compressor powered on,no frost forming on evaporator. Pierced low side pressure reading -20 pressurized the system added bubble solution found bubbles at cap tube exiting liner,wiggled cap tube to verify cap tube broke in liner.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Austin, TX 78705

Jacob

Job Details: 12/20/2021

Arrived onsite for unit leaking. Looked at the unit and found that the bottom spray arm was melted in half. Ordered a new spray arm. Rescheduled with tenant. ; ordrng 1 WPW10491331 (Spray arm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD608ESS01

Near Briarcliff, TX 78669

Luis

Job Details: 12/20/2021

Arrived on site. Replaced defective fresh food door skin.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB02

Near Lago Vista, TX 78645

Justin

Job Details: 12/20/2021

"Arrived on site for a refrigerator that had the ice maker freezing up and not working. I checked temps in the FC and found it at 3?F. Upon further inspection I found the ice box with a frozen sheet of ice on the bottom. I found that the ice chute had frozen over, and was causing the ice maker fill to flow straight into the bin. I also jumped the IM and found it not running. I checked voltage to the IM and found it good. This indicates a faulty IM. I replaced the IM and then tested the IM. It was no longer leaking and was running as designed. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78737

Leonardo

Job Details: 12/20/2021

Arrived on site to test unit for display not working correctly. Found bad control board. Replaced board test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Austin, TX 78703

Jacob

Job Details: 12/20/2021

Arrived onsite for the left adjuster being broken. Looked at the unit and saw that it was broken. Went ahead and replaced the adjusters. Tested the rack. The rack was moving as it should. No issues at this time. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78731

Robert

Job Details: 12/20/2021

Arrived on call to replace heater. After replacing test operation. No leaks detected at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM02

Near Austin, TX 78741

Kevin

Job Details: 12/20/2021

"Arrived on site and replaced freezer door diagnosis of previous visit, did not have diffuser or replacement bin on hand and will need to return; saved tckt"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Austin, TX 78703

Jacob

Job Details: 12/20/2021

Arrived onsite for unit not working and the error code coming on. Looked at the unit and tenant noticed that the pan at the bottom that catches the water had some water in it and said that the water line may need to be tightened properly. Looked at the line and tightened the water supply hose. Dried out the pan for the water at the sensor switch. Put the switch back in and tested the unit and saw no leaks during the entire cycle. Let tenant know that if the supply hose keeps leaking at the neck that the hose may need to be replaced

We serviced a

KITCHENAID FREEZER

Model KRSC5032ESS01

Near Pflugerville, TX 78660

Wesley

Job Details: 12/20/2021

Arrived onsite for cooling issue and installed the fan scroll and the ui. Unit had been thoroughly defrosted by customer. The unit is now operating as designed. Advised customer on the repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Austin, TX 78744

Kevin

Job Details: 12/20/2021

"Arrived on site and inspected refrigerator and found gaskets pull out of channel when door is opened. Door channels are not a tight fit. Added silicon in channel, if this keeps gasket from pulling out repair is complete.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHX2636TF5

Near Temple, TX 76502

Tyler

Job Details: 12/20/2021

Arrived on site for refrigerator needing previously diagnosed parts. Upon arrival installed all 4 needed dispenser parts. Reassembled and tested unit. Found ice dispensing as designed. Call complete

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Austin, TX 78750

David Z

Job Details: 12/20/2021

"Arrived on site to follow up on washer not spinning out larger loads. Customer tried all suggestions given by me and tech line on previous visit. Called tech line again and was advised to replace lower harness and stator by tech line rep. Components feel fine, basket is free spinning. Ordering harness and stator per tech line recommendation.; ordrng 1 W11314680 (Lower Harness) and 1 W11354541 (Stator)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Waco, TX 76710

Jonathan M

Job Details: 12/20/2021

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS

Near Austin, TX 78726

Justin

Job Details: 12/20/2021

"Arrived on site for a dishwasher that was throwing an F9E1 error code. Upon arrival the customer provided videos of the F9E1 error code being thrown, and stated that it typically occurs during the second half of the cycle. They found that water would be left in the tub, but you could still manually drain it by holding the cancel button. They also found that once (and provided a video) that the vent would turn on and never turn off. Due to this, they have kept the units power cycled off. I put the unit into diagnostics mode and found stored error codes F9E1 for no drain, FAE2 for vent wax motor electrical problem, and F7E1 for wash motor failure. I then ran a diagnostics cycle and found the unit ran through as designed. I gained access to inside of the unit and ohmd out the harness and components. I found the fan and vent motor were both out of range. I also found corrosion on the vent fans connector. This indicates a fan assembly needing replacement. Due to the wash motor error code, and the intermittently failing drain pump, we will need to replace these as well.

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC0

Near Waco, TX 76710

Jonathan M

Job Details: 12/20/2021

"Arrived on site for a washing machine that is now making sound as it spins. Inspected unit and work area. Checked Internet the unit for any signs of wearing on the road or, stater, or slider. Found no issues present. Tightened all screws on the stater and rotor. Tested the unit several times and high speed spin and could not replicate the issue. Due to the unit being in Arena Center, was unable to use any clothing detest. The unit is seemingly working as designed. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Waco, TX 76710

Jonathan M

Job Details: 12/20/2021

Arrived on site for a dryer that wont close. Inspected unit and work area. Customer advised that the door will not stay closed. Found the caP had broken causing the issue. Replaced the cAP and tested the unit. The unit began to work as designed. Call complete.

We serviced a

AMANA REFRIGERATOR

Model ABB2527DES

Near Kyle, TX 78640

Robert

Job Details: 12/20/2021

Arrived on call to replace previous diagnosed parts. After replacing test door to make sure it is closing properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Dripping Springs, TX 78620

Andrew

Job Details: 12/20/2021

Arrived on site to test unit for over cooling/freezing in RC. Found compartment thermistor was reading open. Replaced thermistor with harness. Unit now working as designed. Advised customer on obstruction of air flow. No leaks detected at time of service.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Georgetown, TX 78628

Lou

Job Details: 12/20/2021

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the transmission (gearcase) was recently replaced. I placed the unit in diagnostics showing error code F7E5-shifter failure. I cleared the code and continued with testing. I manually tested the spin cycle and immediately I could hear a rubbing noise. I tilted the unit back and removed the rotor, clutch and stator and found that when the gearcase was replaced, the slider was reused and not replaced. When I removed the slider, I found it broken and where is was rubbing on the clutch due to the slider being warped. I advised the customer of my findings and removed and replaced the slider and calibrated the unit. Retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

GE REFRIGERATOR

Model PFS22MISBBB

Near Georgetown, TX 78628

Lou

Job Details: 12/20/2021

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier, and access valve. Vacuumed the system and pressures held good at -30/0. Installed 4.06oz of R134a refrigerant and monitored pressures. Pressures were good at 3/120. Recommended that the customer allow the unit to cool for 24-48 hours before adding food back into the unit. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WGD6120HC1

Near Austin, TX 78737

Andrew

Job Details: 12/20/2021

Arrived on site to test unit for front right left damaged. Found cabinet a bit bent. Installed leveling leg and got unit leveled. Unit working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Hutto, TX 78634

Jimmy J.

Job Details: 12/20/2021

Arrived on site for ICE MAKER/WATER DISPENSER/INTERIOR LIGHTS ARE NOT WORKING--MAKES LOUD NOISE--GIVES THE PF ERROR CODE--STILL COOLING OK. Took temps and FC was 32 and RC was 45. UI would not allow me to see temps. Eventually after third try I could see temps from UI. No fans running in test 3. Found frost built up over FC evap cover but only at the very bottom section. Found frost built up over evaporator coils inside RC cover. Found drain pan under RC evaporator bowed. Deli control was not working. Unplugged deli control and all lights came back on and RC fan turned on. . ; ordrng 1 W11188493 (Evaporator cover) and 3 Shim (Evap Shim)s

We serviced a

WHIRLPOOL DRYER

Model CSP2860TQ0

Near Round Rock, TX 78664

Jimmy J.

Job Details: 12/20/2021

Arrived on site to install previously diagnosed part. Removed timer and I installed new timer. Tested unit and it is now heating as designed. Had property manager come and feel the heat when door is opened. She asked why did it smell like a burning smell inside the laundry room. I explained the lint and dust thats accumulated on top of the element since it stopped heating was burning off the element causing the smell. Once it ran for five minutes the smell was gone. Called lead maintenance Bobby and informed him the dryer is heating as designed. Job completed.

We serviced a

FRIGIDAIRE FREEZER

Model LFFU17F5HWD

Near Round Rock, TX 78681

David S

Job Details: 12/20/2021

"Arrived on site for freezer not cooling properly. I inspected the unit and work area. I spoke to the customer and found out it was originally not cooling and the high temp alarm wasnt going alarming. The customer stated they power cycled the unit and it started to work. I preformed a temp test and found it at-10 while set to the coldest setting. I gained access to the evaporator and tested the defrost thermostat and heating element, it tested good. I gained access to the compressor and found it testing good and receiving proper voltage. The unit will need a control to complete the repair.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Austin, TX 78724

Matthew

Job Details: 12/20/2021

"Arrived on site for unit not heating. Tested unit and all components functioned just not heating .Magnetron makes humming sound. Unit has high voltage issues. need to replace magnetron ,capacitor and diode. Replaced magnetron,capacitor and diode. Test unit by heating glass of water for 30 seconds. Unit heated correctly. Unit is now functioning correctly. Job complete"

We serviced a

KITCHENAID WINE COOLER

Model KUBR314KSS00

Near Austin, TX 78717

David Z

Job Details: 12/20/2021

"Arrived on site to diagnose wine cooler that is not cooling. On arrival opened door and found Ui had lights on l but no cooling. Found the switch box with door switch da,aged due to bent toe kick. Removed toe kick and was able to get unit to power on. Ordering new lower grille and switch box. Office to schedule when parts in hand.; ordrng 1 W11359433 (Switch Box) and 1 W11532987 (Toe Grille)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Pflugerville, TX 78660

Wesley

Job Details: 12/20/2021

Arrived onsite and replaced the UI and the drip pan techline advice. Unit is properly installed and shimmed. Advised customer on repair and set unit to 8hr defrost cycle and 100% humidity control. All checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Georgetown, TX 78628

Lou

Job Details: 12/20/2021

"Arrived on site to inspect washer not working. Upon further inspection, I found the unit dispensing water into the tub. Customer advised that after the unit had been unplugged for a while, they plugged it in and now it seems to be working. They mentioned that it will dispense water, but will shut off afterwards. I placed the unit in diagnostics showing error codes F5E2 & F5E3-lid lock fault & lid unlock fault. I cleared the codes and continued with testing. Once attempting to test in diagnostics, the unit failed to lock the lid. Following the tech sheet, I tested the lid lock assembly at the J6 connector and found the lock out of range in testing resistance. I removed and replaced the lid lock assembly and calibrated the unit. Retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Austin, TX 78735

Luis

Job Details: 12/20/2021

"Arrived on site for no lights in freezer and side wall in fresh food. Found freezer led module suck in insulation,per led module instructions cut out module,hard wired new module with connectors provided with new module,found leds not powering on,replaced side wall leds same issue. Returned to freezer module,removed some insulation areounf harness found while wiggling harness lights would flicker.Sr#7732526466"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near San Marcos, TX 78666

Tyler L

Job Details: 12/20/2021

"Arrived on site for install of previously diagnosed parts. Installed new latch and valve. Was unable to test, because the main water line is leaking when the water is turned on. Maintenance said they will correct the issue and let us know how hot e unit is functioning. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS04

Near Buda, TX 78610

Tyler L

Job Details: 12/20/2021

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS04

Near Buda, TX 78610

Leonardo

Job Details: 12/20/2021

Arrived on site to replace mag and inverter due to no heat. Replaced magnetron and inverter test unit and timer stopping after a few seconds. Will order new control board and wave guide cover. Will need 2 man 2 hour ; ordrng 1 WPW10586836 (Micro computer) and 1 W10915651 (Wave guide cover) and 1 2manjob (2 man job) and 1 2hourjob (2 hour job)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Round Rock, TX 78681

David S

Job Details: 12/20/2021

Arrived on site for icemaker intermittently producing. I inspected the unit and work area. I tested the ice box fan and found it working as designed. I put the unit into test 56 and found error e5 bad icemaker thermistor. I replaced the icemaker. I found the freezer temp below 4 degrees. I tested the icemaker and found it working properly. Job complete.

We serviced a

JENN-AIR DISHWASHER

Model JDB3650AWR3

Near Austin, TX 78739

Leonardo

Job Details: 12/20/2021

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1821TS5

Near Georgetown, TX 78628

Kimo

Job Details: 12/20/2021

Arrived for refrigerator not cooling properly in both Sections. Upon the customer told me that he had defrost fridge over night and plugged it back in today.I performed a temp test and found 43 degrees in fc and 56 degrees in rc. I gained access to freezer evaporator and found ice buildup. Upon further inspection I found that the defrost thermistor had come loose from the suction line. I checked the cap line for signs of a refrigerant leak I did not feel of see anything signs of a leak. I check the condenser fan and compressor and found them both running. I then reattached the thermistor and removed the ice.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Manor, TX 78653

Matthew

Job Details: 12/20/2021

"Arrived onsite for unit making loud grinding sound and intermittent screeching. Tested unit and unit operated correctly just made noise. Inspected gearcase, and gearcase checked out good. found grinding noise coming from cam and screeching noise coming from belt. Need to replace cam,actuator,and belt. Replaced cam,actuator,and belt. Test unit. Unit operates correctly and no longer has grinding and screeching noise. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78703

Luis

Job Details: 12/20/2021

"Arrived on site for loud noise. Diagnosed diffuser motor making odd and loud noise while opening and closing,replaced diffuser assembly ran diagnostics all test passed."

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BB3

Near Pflugerville, TX 78660

Wesley

Job Details: 12/20/2021

Arrived onsite and installed door bracket and oven rack. All checks good. Unit is now operating as designed.

We serviced a

IKEA OVEN

Model IGS426AS2

Near Austin, TX 78705

Jacob

Job Details: 12/20/2021

Arrived onsite for the back 2 burners blowing out in low simmer. Looked at both back burners as saw the flames were low. Did an adjustment to the flames in low mode. Flames stayed on and are a little higher. No issues at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, TX 78734

Luis

Job Details: 12/20/2021

"Arrived on site. Diagnosed a defective right side door gasket and mullion ordering gas,tested and mullion; ordrng 1 W11456682 (Gasket)"

We serviced a

WHIRLPOOL WASHER

Model WFW9050XW00

Near Austin, TX 78745

Kevin

Job Details: 12/20/2021

"Arrived on site and set washer into a diagnostic cycle and found it is not agitating or spinning. Washer is also stacked with dryer, cannot remove dryer to check control board. Attempted to replace MCU to see if this could complete repair, it is accessible through the lower panel on the front.

We serviced a

MAYTAG WASHER

Model MAV6451AWW

Near Georgetown, TX 78626

Tommy

Job Details: 12/20/2021

Arrived onsite for washer leaking upon arrival found 3 leaks. Found both hot and cold water leaking at top as well as both pump and tube leaking on bottom right hand side. Ordering pump and tube for unit but spoke with customer with leak on valve and need for plumber.; ordrng 1 WP22003285 (Tube)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Niederwald, TX 78640

Andrew

Job Details: 12/20/2021

"Arrived on site to test unit for not heating in sensed mode. Found bad harness. Replaced sensor harness, tested unit, unit now working as designed. Advised customer on operation of sensed dry and may periodically need to rearrange items in dryer with larger loads. Job complete."

We serviced a

KITCHENAID VENTHOOD

Model KVUB600DSS4

Near Hutto, TX 78634

Jimmy J.

Job Details: 12/20/2021

"Arrived on site for WHEN ITS ON THE SECOND FAN, IT WILL MAKE A BUZZING SOUND. Tested vent and could hear something rattling in the second speed. Gained access to blower by removing foil tape around vent box in cabinet and found foil tape too far into interior of vent making the foil tape rattle against the interior of the cabinet. Trimmed foil tape back and vent no longer makes the noise in second speed or any other speed. Had customer test. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Del Valle, TX 78617

Robert

Job Details: 12/20/2021

"Arrived on call for complaint of noise in spin. Found the gearcase is leaking oil. Will need gearcase, cam and belt.. ; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS00

Near Austin, TX 78746

Robert

Job Details: 12/20/2021

Arrived on call to replace previous diagnosed part. Found the regulator is good the spark for the burners now working weak. Adjusted the holder to get a good spark now burner working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Niederwald, TX 78640

Andrey

Job Details: 12/20/2021

"Arrived on site to test unit for no spark on all burners, tested unit found spark module getting voltage but receiving no spark on all burners, replaced module, tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Austin, TX 78703

Jacob

Job Details: 12/20/2021

Arrived onsite for unit still not cleaning correctly. tenant said they had purchased a dry rinsing agent to use and said the dishes still seem to be dirty or cloudy looking. Tenant said they pre rinse there dishes. Help to correct then issues that the tenant is having with not pre rinsing too much before using the dishwasher and to allow more time for the jet dry to take affect on seeing better results for drying. No issues at this time. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Austin, TX 78704

Jacob

Job Details: 12/20/2021

"Arrived onsite for unit not cleaning dishes very well. Customer said they would hit start on the unit and the unit just beep and not finish. Let customer know of the starting process and if the door is ever opened at any time to hit start once again and to shut the door get the unit to continue. Ran through automatic diagnostics and the unit worked with no issues. Also told customer to use a rinse aid to get the unit to clean better, and too not pre rinse the dishes too clean. Called tech line and let them know of findings. Did not suggest any parts replacement. Spoke with Bruce got sr#7732533063. No leaks at this time. Job complete"

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Smithville, TX 78957

Tyler L

Job Details: 12/20/2021

"Arrived on site for complaints of burning smell and smoking. Found large black mark on the bottom of the basket near the drain pump, took pictures. Found lots of debris stuck in basket hole where drain hose connects. Inspected control board and looks good. Ran service diagnostics and it passed

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Austin, TX 78750

David Z

Job Details: 12/20/2021

Arrived on site to diagnose dryer that would not run. Customer said panel seems dead. Tried to power on and got no response from console. Entered diagnostic mode and tested keys and functions. Found power button on console failed. Replaced console with new and retested. Verified unit working as designed. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS

Near Austin, TX 78735

Leonardo

Job Details: 12/20/2021

Arrived on site to test unit for not heating. Test unit and found f7e1 error code. Deleted error code test unit and element working correctly job complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUID308ESS2

Near San Marcos, TX 78666

Andrey

Job Details: 12/20/2021

"Arrived on site to test unit for no ice production, tested unit found Recirculating pump shorted out, up on further diagnoses found extreme Calcification on unit a water pan and pumps, drain pump was working but was extremely clogged with Calcium flakes, recommended replacing both pumps replace pumps tested unit unit now running as designed, advise customer to run a full clean cycle before usage, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Austin, TX 78744

Kevin

Job Details: 12/20/2021

"Arrived on site and inspected refrigerator and found customer experiences random breaker tripping. It happens as often as 10 times in the morning or as infrequently as several days. Spoke with techline and they pointed towards service pointer W11525530 refrigerator is connected to an AFCI breaker. This is not recommended and is known to cause nuisance tripping. Documented call with tech line, job complete SR7732532894"

We serviced a

KENMORE FREEZER

Model 253.260821

Near Austin, TX 78750

David Z

Job Details: 12/20/2021

Arrived on site to follow up on sealed system repair. Pierced system and found 30 psi pressure present. Replaced compressor and dryer and vacuumed system. Verified vacuum holding for several minutes. Charged to 4.6oz R134. Verified unit holding proper pressures and cooling as designed. Ran unit and verified good frost pattern.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Meadowlakes, TX 78654

Cliff

Job Details: 12/20/2021

"Arrived on site to diagnose a refrigerator that is not cooling properly. Found communication failure between controls and sensors. Also noted torn rc door gasket. Gasket, ui, sensor harness, and main control will need to be replaced to complete repairs. Office to have call authorized and set return appointment. ; ordrng 1 W10843055 (Control) and 1 W10407212 (Door gasket)"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near San Marcos, TX 78666

Andrey

Job Details: 12/20/2021

"Arrived on site to test unit for split door, tested unit found screws holding two sections together broke off in outer door housing, attempt to remove broken screws failed, will need 2 top screws, spacers and upper outer door to complete job, office to reschedule ; ordrng 1 W10877562 (Upper door assembly) and 1 W10575917 (Spacers)"

We serviced a

WHIRLPOOL RANGE

Model PGR5710BDW

Near Austin, TX 78758

Matthew

Job Details: 12/20/2021

"Arrived on site for oven not working. Lock light flashing. Cook top burners operate correctly,oven does not.Test unit and found F9 error code. Door latch. Unit needs door latch assembly replaced.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Cedar Park, TX 78613

David S

Job Details: 12/20/2021

Arrived on site for fridge not cooling. I inspected the unit and work area. I found the compressor not coming on. I tested the compressor and found the start winding open. I called techline and spoke to Bruce sr# 7732531483. He advised to replace the compressor again and check for leaks. I installed the new compressor and put 145 psi of nitrogen and found no leaks. I put a measured charge of r134a into the system and found operating pressures while cooling the freezer at 0 low and 135 high. The unit is working as designed. Job complete.

We serviced a

GE REFRIGERATOR

Model GFD28GYNCFS

Near Kyle, TX 78640

Robert

Job Details: 12/20/2021

Arrived on call to replace previous diagnosed parts. Found the crushed and cube are operating but only if you toggle in the cube button menu. ; ordrng 1 WR55X23065 (Control) and 1 WR17X26326 (Cap touch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS00

Near Canyon Lake, TX 78133

Andrey

Job Details: 12/20/2021

"Arrived on site to replace previously diagnosed baffle, control and evap harness, replaced parts, powered on unit , started developing a good frost pattern, evap fan running, and baffle now opening and closing, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Austin, TX 78746

Luis

Job Details: 12/20/2021

Arrived on site for food freezing in fresh food section. Diagnosed a defective fresh food thermistor replaced diffuser assembly that includes new thermistor.

We serviced a

WHIRLPOOL RANGE

Model KFGC506JSS01

Near Austin, TX 78746

Robert

Job Details: 12/20/2021

Arrived on call for complaint that tow plate will not go on. Installed tow plate to the proper location.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Leander, TX 78641

David S

Job Details: 12/20/2021

Arrived on site for cooktop always staying on. I inspected the unit and work area. I found the cooktop off. I tested the switches for any voltage leaking through while turned off and found none. The unit is working as designed. Job complete.