Arrived on site for bak right burn not adjusting. I inspected the unit and work area. I found the back right burner igniting but only on the lower portion. I removed the cap and found the orfice restricted. I cleared the restriction and tested it. The unit is working as designed. Job complete.

Arrived on site to diagnose a refrigerator that is resetting constantly. Found fc evap fan motor failed causing reset. Fan will need to be replaced to complete repairs. Return date set for 5/2.Part

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found motor shaft rounded out and replaced shaft. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a dishwasher that is not turning on. Found wiring burned in junction box and repaired wiring. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to replace watervalve for washer. Replaced valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for complaints of no power no operation. Found error code for control. Installed new control and found that the new part was not sending power to the motor. Will need new control, motor, and console UI to complete. Office to reschedule.; ordrng 1 Wpw10111617 (Control) and 1 WPW10463866 (Motor) and 1 8563976 (UI)"

"Arrived on site for vent hood, inspected unit and blower is badly warped, will need new blower.

"Arrived on site for dryer not working, inspected unit and work area. Tested unit and found unit tipping the breaker. There is a short on the harness somewhere, and will have to be replaced along with the burner and timer. Office to order parts and reschedule CX for return visit. ; ordrng 1 W10823508 (Burner) and 1 WPW10476828 (Control) and 1 W10865752 (Harness) and 1 WP338906 (Sensor)"

Arrived on site for complaints of unit tripping breaker. Found when calling for heat the unit will shut off and trip the breaker. Found bad monitor switch. Installed new part and tested. Unit now functioning properly. Used cup of water to test heating functions. No issues at this time.

Arrived on site for complaints of unsteady spin. Found oil in the Gearcase. Inspected suspension and found it good. Ran unit in factory diagnostics and the unit passed. Will need new Gearcase and splutch assembly to complete repair.; ordrng 1 W10752283 (Impeller) and 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W10752187 (Screw)

"Arrived on site for on site for complaints of oven not heating. Found failed DSI board not sending power. Installed new part and tested. Unit ignited, but the would not reignite after that. Found unit not calling for spark again, could not hear valve energized. Will need new main harness, bake/broil harness, and valve. Also coming back with prescreened parts. Office to reschedule.; ordrng 1 W11507573 (Main harness) and 1 W11524034 (Bake, broil, harness) and 1 W11162730 (Module)"

"Arrived on site to inspect refrigerator ice bin stuck in the left RC door. Upon further inspection, the customer demonstrated that the ice bin will release now, but it does not dispense ice. I removed the ice bin and inspected the ice inside and found it clumped together and wedged to where the auger cant move. Also found the auger teeth stripped and the dispenser motor shaft head stripped as well. I tested the ice dispenser door and found it not sealing properly and the ice bin door not sealing properly; both allowing warm air to go inside and cause the ice to sweat and re-freeze and clump together. Also found the right RC door gasket badly torn. I am ordering and will need authorization for the following parts...the right RC door gasket, ice bin door, ice bin, dispenser shaft, ice door, and plate and CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-AUTHORIZATION. No water leaks observed during service. ; ordrng 1 W10917313 (Rt RC door gasket) and 1 W11228132 (Shaft) and 1 W10702031 (Ice bin door) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect washer error codes. Upon further inspection l the customer advised that the unit didnt spin out the clothing and showed error code F9E1. I placed the unit in diagnostics showing error codes F9E1 & F8E1. Cleared the codes and continued with testing. The unit operated as designed until it got to the spin cycle and it failed to spin. I inspected the drain filter and it was clear. When the unit drained, the water coming out of the unit was a strong flow from the hose. I removed the air trap and found it closed off with debris. I removed the debris from the trap and drum and reinstalled it and retested and unit is operating as designed.

Arrived on site for refrigerator crisper slides broken and when dispensing crushed ice goes everywhere. Inspected unit and work area. Tested ice operation to verify failure. Tested ice door operation. Found dispenser working as designed. Spoke with customer on crushed ice operation. Found both left and right slides broken. Contacted claims department to verify coverage and found covered per MS. Found wrong part on hand. Schedule return for Monday the 2nd. ; ordrng 1 W11315531 (Deli drawer slides.) and 1 W10549602 (Deli drawer slides)

Arrived on site for refrigerator not producing ice. Inspected unit and work area. Performed diagnostics and attempted to advance ice maker. Found no response from ice maker. Measured incoming voltage and found failed ice maker. Found fill tube cleaner. Found no ETA available on ice maker. Office to schedule return when ETA is available.

"Arrived on site to test unit for not cooling. Found start device and run cap just hanging and not attached to compressor. Secured start device and run cap, tested unit, unit now working as designed. Not connected to water. Job complete."

"Arrived on site to test unit for not cooling and noise. Customer stated they unplugged unit for a couple days and just plugged back in. Found water pools on bottom of FC. Found noise on rear was tag flapping from confessor air circulating. Also found condenser was clogged with pet hair. Tested unit and found bi-metal was faulty. Also found control sending only 40vac to heater causing frost build up. Replaced control and harness w/ bi-metal and cleared condenser. Tested unit, unit now working as designed. No leaks detected. Advised to place glass of water in FC and when frozen o use unit. Job complete.

"Arrived on site to inspect dishwasher not operating. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor not working. I cleared the code and continued with testing. Once the water dispensed into the tub, the motor failed to come on. I advanced through testing and the dispenser, and drain pump operated as designed. I found the element with burn out marks around it and not heating to full potential. I am ordering the sump/motor assembly and element and office to schedule return service. No water leaks observed during service.; ordrng 1 W11085683 (Sump/motor assembly) and 1 W10518394 (Element)"

"Arrived on site to test unit for no ice production and no water from dispenser. Found valve not opening. Replaced valve, tested unit, unit now working as designed. Noticed fill tube was not set properly into ice maker fill cup causing water to spill behind evap cover. Set fill tube properly, tested unit,unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for not cooling properly. Found damper struggling to open in diagnostics. RC thermistor out of range. Recommend replacing control and damper. Compressor running good and pulling 1amp. Condenser motor engaging properly. Evap motor running properly. Evap not frosted over and heater engaging. Needing damper, office to reschedule. ; ordrng 1 WPW10594330 (Damper)"

"Arrived on site to test unit for stopping randomly. Found voltage to unit was fluctuating. Pulled unit out and found outlet receptacle was really loose prevent plug from staying secure causing loss of voltage. Was able to get voltage long enough to run diagnostics and found no voltage to wash motor. Replaced control and tested unit, unit is now working as designed but voltage issue remains. Advised electrician needs to replace receptacle/outlet. No leaks detected. Job complete."

"Arrived on site for complaints of gas smell. Customer states that gas smell is present went oven is in use. Inspected oven burner and cooktop burners. Adjusted flames to get rid of yellow tips. Inspected for gas leaks and found none. Customer is smelling burnt gas from the flue. Advised customer to run vent while cooking every time. Ran cycle to 500 and monitored. After reaching temperature, turned heat off then on again, and it ignited again. Job complete."

Arrived onsite and found the console popped loose. Repaired without parts. Unit is now operating as designed. All checks good. Advised customer on repair. ; O-emld tckt

Arrived on site for arrange with a dented panel. Inspected unit and work area. Confirmed the customers complaint and found a dent on the top panel that holds the control and infinite switches. Replaced upper panel and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the blower wheel and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to replace feeler arm and kickplate. Verified parts were needed. Icemaker responding properly to diagnostics. Valve filled ice maker properly. No leaks detected. Job complete.

Arrived onsite and found unit operating with failed burner ignition. Only small pilot light igniting but not wrapping around as designed. Ordering burner head to repair ; ordrng 1 W11435660 (Burner head)

Arrived on site for a microwave that is not heating. Inspected unit and work area. Confirm the customers complaint and checked all the door switches. Found all the door switches making and breaking. Checked the magnetron and found it open. Replaced the magnetron and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to test unit for no power, unit receiving proper voltage, in outlet and block, terminal fuse is good, all cutoffs are good, timer is good and door switch, will need power button and harness on return visit office to reschedule, preferably Monday for a customer request; ordrng 1 WPW10117655 (Start switch) and 1 W11175558 (Wiring harness)"

Arrived on site to test unit for all burners sparking when igniting. Unit is in a new vacant home. Tested unit found unit is operating as designed. No leaks detected. Job complete.

"Arrived on site. Found broken fill cup on icemaker causing water to leak into icemaker and freezer floor,cleared ice from freezer replaced defective icemaker,ran new icemaker through a cycle water filled icemaker with no leaks.

"Arrived on site for no cool. Ran diagnostics diagnosed control not running through a normal defrost cycle,replaced control."

Arrived on site. Replaced damaged doors checked door seals good.

"Arrived on site. Found ui unresponsive and all lights off,checked bulbs good checked switches good diagnosed a defective hv control. Ordering series 13 control will also order other series incase need ; ordrng 1 W10890094 (Control) and 1 WPW10310240 (Hv control ser. 13)"

Arrived on site for dishwasher not filling. Upon arrival confirmed complaint and found f9e1 long/no drain error. After further testing found drain motor resistance ranged between open and 3ohms. After replacing drain motor I reassembled and tested unit. Found unit could fill and drain as designed. Found however that main wash motor was failing even with a stable 120v applied o motor. Will need office to reschedule once availability of parts is known.; ordrng 1 W11416362 (Sump asm)

Arrived on site for refrigerator not dispensing ice/water. Upon arrival confirmed complaint. Found upon further inspection unit could dispense water but had hard time dispensing ice (bucket was full of ice) due to a broken ice bucket not locking in place correctly. Was able to reschedule customer for 4/27/22(Wednesday) to complete repairs with new bucket. ; ordrng 1 W11185686 (Ice bucket)

"Arrived on site to test unit for no heat, tested unit found E64 error stating that something wrong heater, tested heater found shorted element and shorted hi limit, replaced element and tstat and thermal limiter as precautionary, tested unit, unit now running good with good ventilation, job complete"

Arrived on site to install previously diagnosed and defrost heater and defrost thermostat. Upon arrival installed required parts than reassembled and tested unit and inform customer to give unit 24 hours to stabilize temps.

Arrived on site to diagnose washer that is not starting cycles or filling with water. Tested unit and got buzzing at valves and no fill. Disconnected hoses and tested wall valves. Found no water at wall valves. Customer needs a plumber / builder to get water to washer. Call complete.

Arrived on site for Refrigerator RC and FC lights not working. Inspected unit and work area. Found FC and right top RC lights not working. Bypassed FC module and found failed FC module failed. Found SP S191AQ that will cover part and labor. Removed failed FC module and installed new. Found lights working as designed. No water leaks detected during service.

"Arrived on site to diagnose washer that is not filling with hot water. Tested unit and found no hot water entering unit due to failed valve. Cold was good. No buildup found on screens. Replaced valve and verified all is working as designed.

"Arrived on site to diagnose upright freezer that stopped cooling and cut off on customer. On arrival unit had been turned on this morning and it is freezing and cooling perfectly, but LED light is flickering. Talked with SW who confirmed Thermostat / Defrost timer are about all that can cause the unit to shut off or stick; ordrng 1 5304513033 (Thermostat) and 1 5304511137 (Light) and 1 5304518034 (Defrost Timer)"

"Arrived to inspect power issue. I verified correct voltages at he power supply and associated control boards and contacted the mfg tech line for guidance on the intermittent power issue. Mfg tech Rich. Tech advised disconnecting the pantry UI for the duration that causes the issue (3+ months.) SR# 7733508720. I unplugged the pantry control as directed by the tech. CX will monitor and see if issue is resolved, otherwise the only course of action is to systematically replace controls until the issue is resolved and it may require all. No leaks observed during service."

"Arrived to inspect SY EF code. I tested for voltage at J4, 8-9 and measured 12.33 VDC. The speed sense trigger showed 1.26 VDC and there was not a measurable pulse (HZ.) There was no apparent fan motor movement and I inspected. I verified the old fan would not start consistently and required replacement.

"Arrived on site to diagnose a range with damaged gasket and glass seal. Caulking on glass top and door seal both failing, and both will need to be replaced to complete repairs. Return date set for 5/2.; ordrng 1 W11175876 (Glass) and 1 WPW10129032 (Gasket)"

"Arrived on site for refrigerator ice maker making to much ice and loud. Inspected unit and work area. Found ice buildup around fill funnel. Advanced ice maker cycle and found heater to working and ice popping out. Found ice maker bell arm working as designed. Informed customer on noise and would need to replace ice maker assembly to correct.

Arrived on site to install previous diagnosed part. Removed door and found new door is black stainless. Removed inner door panel and installed new. Will need to return with stainless steel outer door. Office to schedule return when ETA is available. ; ordrng 1 W11354870/stainlesssteel (Stainless steel outer door) and 1 WPW10709147 (Outer door)

"Arrived on site for dishwasher not dispensing rinse aid. Inspected unit and work area. Performed diagnostics mode and found no error codes. Monitored test cycle operation. Inspected underneath unit and no signs of leaks or abnormal wear and tear. Found suds buildup in unit. Found rinse aid dispenser as designed. Spoke with customer on suds buildup. All tested good, no water leaks detected during service."

"Arrived on site for washer leaking at door bellow. Inspected unit and work. Tested unit in rinse and spin. Found suds buildup ( see SD-QUICKPIC). Found door bellow torn and drain hose in bellow clogged. Will need to replace door bellow to repair. Removed failed door bellow and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service. Spoke with customer on on soap usage with home water softener.

Arrived onsite for wall oven not reaching set temp. Upon inspection I found that the oven temp sensor was not connected properly. I corrected this and test3d unit and found that the temps were still off. I the performed a temp calibration. Ant tested unit and found that the temps are closer to set temp. Job complete.

Arrived onsite for dishwasher with broken parts. Upon inspection I found that the upper rack adjusters broken along with dispenser I am ordering both. ordrng 1 W10861000 (Dispenser) and 1 W10712395 (Adjusters)

We Arrived onsite to install previously diagnosed pats. Upon arrival we gained access to the cap. And replace it and tested unit and found unit operating as designed. No leaks found at this time.. job complete.

Arrived onsite for oven not controlling temp properly. Upon inspection I found that the main harness and control was burnt. I advised customer not to use oven anymore and ordered new harness and will return with control.

"Arrived on site to inspect wall oven display issues. Upon further inspection, the customer advised that when they use the unit, the control panel display will go from screen to screen; time/date jumps and sometimes shuts off on its own. I placed the unit in diagnostics and checked error codes and found F6E4. Also found the unit not connected to wifi. I removed and replaced the main control (F6E4 error) and assisted the customer in connecting to WiFi. Tested unit and it is operating as designed. Job completed."

"Arrived on site for refrigerator not cooling, inspected unit and work area. Tested temperatures and FC 43? & RC 45?. Tested all components,mid not see a frost pattern on evap at all. Will need a sealed system repair. Office to order parts and reschedule for return. ; ordrng 1 WPW10507886 (Compressor) and 1 WPW10346415 (Condenser) and 1 W11256565 (Evaporator) and 1 WPW10143759 (Dye drier)"

"Arrived on site for dishwasher, inspected unit and work area. Dishwasher upper rails needed to be replaced. Replaced old parts with new ones. Tested unit is now operating as designed. No water leaks detected during service, job completed."

"Arrived on site to inspect previously diagnosed parts. Installed main control, temp control and new ice bin bucket. Tested unit and is now operating as designed. No water leaks detected during service

"Arrived on site for range, inspected unit and work area. Tested unit and rear right element was not working tested element with multimeter and tested bad. Installed new one and tested, unit is now working as designed. Job completed."

"Arrived onsite for damaged door. Door is out of 30 day cosmetic. Damage on door is cracking along the bottom that appears to be from exteme heat off of the cooktop from extensive cooking. Advised customer that the door would not be covered for this issue under the regular warranty, but an appeal could be made to whirlpool for special consideration."

Arrived on site for microwave not heating. I inspected the unit and work Area. I tested the microwave and found it not heating. I pushed on the right corner and its started to heat. I gained access to the interlock and adjusted the place to. The switch is now engaging every time it closes. I retested the unit and it is work as designed. Job complete.

"Arrived on site for possible sealed system repair. I found the unit powered off at the breaker. I powered the unit on and placed a thermal couple in the freezer. I found the temperature not moving after 15 minuets. I gained access to the compressor and found it not coming on. I checked voltage and found 120 vac and 11 dc in the proper locations. I spoke with SW, I tested Hertz at the output of the inverter and found proper frequency. I spoke to the customer about the compressor failing and not coming on I installed a new compressor, uv dryer, and access valve. I vacuumed the system and found it holding. I out 145 psi of nitrogen into the sealed system and waited 15 minuets. I found pressures holding. I put a measured charge into the system, and found operating low side at 2 psi. The freezer has started to cool.

"Arrived on site to install previous diagnose parts. I replaced the upper freezer draw, and the mullion pivot block. I tested the unit and found it working properly. Job complete."

Arrived on site to possibly install previous diagnose parts. I inspected the door gasket and found it in good condition. I inspected the air handler gaskets and found it already had the updated version and was sealing proper. I found the fill tube not sealing against the ice box. I replaced the fill tube and sealed it to the ice box to prevent anymore air leaks.

"Arrived on site for dishwasher making grinding noises. Checked in filter , ran diagnostics 2 times and normal. Wash for about 10 min . Couldnt duplicate grinding noise . Did recommend running a cleaner thru unit . No water leaks detected at time of service. Job complete"

Arrived onsite to replace previously diagnosed parts. Replaced pan. Unit is functioning properly. Job complete

"Arrived on site for dishwasher still not draining and finishing cycle . Ran diagnostics and washer would jump out and shut off before finishing . Call tech line Sr 7733514733 ! Ran test and found sensor has shorted out . Ordering sensor ; ordrng 1 W11410464 (Sensor)"

Arrived on site for dishwasher controls beeping . Ran diagnostics got float error code . Found standing water in float tray . Removed water . Reran diagnostics. Found sump leaking into drip tray . Ordering sump . Call to set return ; ordrng 1 W11345228 (Sump)

"Arrived on site ,replaced both upper track rails . No other issues found . No water leaks detected at time of service. Job complete ."

"Arrived on site for dead washer and locked . Found power to control , control failed . Found cause to failure due to failed drain pump. Had to force latch to get lid open . Ordering Control ,ui, latch , drain pump , cap . No water leaks detected at time of service. Call to set return ; ordrng 1 W11266006 (Control) and 1 W11033573 (Cap) and 1 W11032875 (Latch) and 1 W11130429 (Ui) and 1 W11263349 (Pump)"

"Arrived on site for no ice . IM is harvesting but not filling ,found water heater not getting voltage . No frost on evaps . Ordering main control. ; ordrng 1 W10706850 (Heater) and 1 W10843055 (Control) and 1 W10830278 (Power control)"

"Arrived on site ,replaced dryer door . Job complete"

Arrived onsite for microwave hood light not functioning properly. Upon arrival tested unit. Found socket assembly not functioning correctly. Replaced socket and tested. Unit is now receiving proper voltage to light. Also found light bulb burned out. Customer will replace light bulb.

Arrived onsite for dishwasher heating not functioning . Upon arrival found element visibly failed. Replaced element and tested. Unit is functioning properly. Job complete

"Arrived onsite for dryer not heating. Upon arrival tested unit. Found tumbling but not heating. Tested thermostat and fuse, passed. Checked heater and failed. Removed heater for inspection and found broken in several places replace elements. Tested unit and unit is heating properly. Notified customer on potential back flow issues. Major lent buildup. Removed lent by hand. Notified customer to have external ventilation inspected. Job complete"

Arrived onsite for dryer having condensation around area when in use. Upon arrival ran test. Unit is heating. Connected ventilation tester and found unit has good air flow when not connected to external vent hose and poor air flow when connected to vent hose. The condensation is accumulating due to poor air flow. Unit is a new home so doubt the vents are clogged however recommended customer have builder check roof installation for proper air flow. Job complete

"Arrived onsite for dishwasher not draining or heating properly. Upon arrival put unit in diagnostics and found stored error code for no heat. Ran test and all passed, including draining, but no heat. Checked heater at control and found open. Checked heater and found disconnected terminal. Secured terminal and tested. Unit now functioning as designed. No other issues or errors

"Arrived on site with PR for install of previously diagnosed parts. Installed new UI and found no change. Tested all loads at the CCU and found all resistance checks to be within range. Installed new CCU and found no change. Found 120vac at the CCU but found no voltage GOING FROM THE CCU to the UI. Found the harness good. Electronics have been changed multiple times, and a good repair cannot be made at this time. Job complete."

"Arrived onsite for dishwasher F8E4 error code. Upon arrival error code was present. Cleared and tested. Found water in drip tray. Cleared water and tested. Did not find and leaks present however do find lots of seeds in tub. Also per service pointer W11540964, replaced heating element. Cleared suds and tested. Unit is functioning properly. No leaks present at this time. Job complete"

Arrived onsite for dishwasher leaking. Upon inspection found worn gasket. Replaced gasket and tested. Unit is functioning properly properly. No leaks present at this time. Job complete

"Arrived on site for All 4 knobs are broken. All burners try to ignite even when knobs are not being turned. Upon arrival found knobs cracked and not turning properly. Need to replace knobs.

"Arrived onsite for OPEN RIGHT DOOR WILL FALL DOWN & ALIGN BOTH DOORS TO CLOSE - ICE DISP NOT WORKING FOR CUBES. Upon arrival the doors were not aligned properly and warm air was entering unit. Found both left and right hinges not secure. Secured both left and right hinge and doors now open and close correctly. As far as ice maker, found dispenser is operating correctly. Just due to door air gaps, ice was melting and refreezing causing ice to stick together and not fit down the ice chute. Tested the unit with fresh ice cubes and unit dispensed correctly. No leaks at this time. Job complete."

"Arrived onsite for WHEN TURNING THE OVEN ON-COMES UP WITH ERR E0 F0 THEN SHUTS OFF. WILL NOT REACH TEMP. Customer has already unplugged unit for 20 minutes per recommendation over the phone with Whirlpool to reset control. Upon arrival test unit by preheating oven to 350. Unit reached 383, then began cycling down. Got down to 325, went up to 369, down again to 332,up again to 370. Unit averaged 347, which is within specs. Checked control due to this issue seemingly to be intermittent. Found roach X--X--X--Xation on control. Uploaded pics on SD. Called techline to discuss. Tech noted and gave SR# 7733507288. Job complete"

"Arrived onsite for unit not making ice. Upon arrival found ice tray filled with ice, but bin empty. Ran diagnostics and could not get unit to harvest . Also found icemaker thermistor open . Noticed disabling arm is also stuck on off position. Need to order ice maker. Office to reschedule ; ordrng 1 W11284458 (Ice maker)"

"Arrived on site to inspect unit for door not staying closed, I replaced strike and catch, door still not staying in closed position, found hinges need replacing, ordering hinges ; ordrng 1 W11371722 (Hinge R) and 1 W11371722 (Hinge l) and 1 W11376139 (Hinge L)"

"Arrived on site and inspected dryer and found heating element has failed. After replacing it found vent to the exterior of the home is clogged/blocked. Vent hose is also crushed behind dryer. Took pictures. Recommended to homeowner that vent be cleaned/cleared and vent hose replaced with a different version before dryers used again otherwise heating element will fail again, job complete"

"Arrived on site to install previously diagnosed parts. I turned the unit off at the breaker and then installed he MW appliance manager. I then tested the MW and found the same issue occurring. The unit would allow you to press start for the MW, you could then hear it click, but it would never run. I gained access to the interlocks and found the left side interlock bracket broken. This was allowing the switch to slip back when the door was closed. I replaced the interlock assembly and then tested the unit again. I ran the unit for 1 minute with a MW safe cup of water and found it ran through as designed. Call complete."

"Arrived on site for a refrigerator with the IM leaking. Upon arrival the customer stated that after the ice storm the IM stopped working, and then one day they opened it up and the entire ice box was iced over. It got so bad that the unit started dripping from the ice box and onto the ground. The customer had already pulled the Im out and cleaned the ice up prior to service. I tested the IM and found it working as designed. The customer had the IM off prior to service, and when testing it I found that the IM had 3 or 4 very thin cubes of ice. This indicates a leaking valve.. I installed the new valve and then tested the unit. The unit was working as designed. No leaks observed at the time of service.

"Arrived on site for a microwave that was not powering on. Upon arrival the customer stated that they had tightened the light bulb, and then everything went bad. The customer tried replacing the bulb, but nothing changed. They then went to change the fuse and found the lights came on, but nothing worked still. They also stated it looked like something had broken off of the control. I gained access to the bottom of the unit and found some charring on the bulb housing terminals. I then gained access to the control and found that the triac had popped and created a large burnout. I then checked the HV system and found it bad.

Arrived on site and checked operation of the refrigerator. Found the refrigerator operated as designed. The customer did not want to install the door. Call complete.

"Arrived on site for a refrigerator that was not dispensing ice nor water. Upon arrival the customer stated she has replaced the filter twice hoping it would fix the issue, but has not. They also found items in the RC were freezing abnormally. Upon further inspection I found a pitcher of water half frozen in the RC. I checked temps and found the RC at 37?F and the FC at 0?F. I tested the IM and door fill, but neither worked. I then gained access to the water reservoir and found it frozen. I then gained access to the evap and found a good frost pattern. I gained access to the control and ohmd out the thermistors. I found the RC thermistor read at 6.21k, the FC read 22.2k, and the RC evap thermistor read 7.87k. These were all roughly accurate at the time of reading. I found no mechanical failure at the time of service. I thawed the reservoir with my steamer and then tested the unit. The unit is now working as designed. Call complete."

Arrived on site for a dishwasher with a loose handle after install. I fixed the handle and the unit is now as designed. I informed the customer on how another customer instruct will not be covered under warranty. Call complete.

Arrived on site to install previously diagnosed parts. I installed both new gaskets and reshaped them with my heat gun. I verified they were sealing correctly. I advised the customer on not opening the doors for a minimum of 4 hours in order to let the gaskets solidify. Call complete.

"Arrived on site for a washing machine that was not locking nor starting, but the UI would turn on. Upon arrival the customer stated that the unit would turn on, but the cycle selector wouldnt change, the lock wouldnt activate (when it does activate, it will immediately pop and unlock), and sometimes the unit would be more unbalanced than usual. These issues were intermittent. The customer tried to diagnose the unit himself, and had accessed the main control to observe any faulty connections, but found nothing. Upon further inspection I found the customer had broken the clips that clip the console in when doing this. I informed the customer and he was already aware. I put the unit into diagnostics mode and found stored error codes F5E1 for lid switch fault and F2E1 for stuck key. I cleared the error codes. I then ran a diagnostics cycle and found it ran as designed until spin when it tried to lock. The lock clicked, but would not lock, and the unit threw the F5E1 error again. I cleared the error code. I I then gained access to the control and checked voltage going to the lid lock. I found no fluctuating voltage, nor the lock energizing at all. Per tech sheet this indicates a faulty control. I then gained access to the gearcase and found significant oil leakage. I tested the suspension and found it bad as well. In order to repair the unit it will need a new gearcase, suspension, slider, and control.

"Arrived on site to test unit for sparks and no power, tested unit found found shorted control, drain pump Reading 2.6 ohms should be at 19-21 ohms, ordering control,pump, latch and UI, customer would want this done asap, if console not available, its a 80% chance its still good, office to reschedule ; ordrng 1 W11543994 (Control) and 1 W11394572 (Latch) and 1 W11478524 (Panel UI) and 1 W11399437 (Drain pump)"

"Arrived on site to inspect unit for not producing ice, found unit was off when I arrived and water was shut off. I turned water on and put unit into diagnostic mode, ran every test, unit tested good, started the unit and put on max ice unit tested good."

"Arrived on site to test unit for off balance and locked lid, tested unit found unit locked and was able to unlock control, put it into diagnostics and tub extremely unstable and grinding, looked under unit found failed gear case and oil all over cam and belt, presented my findings to customer, gear case, hub, belt, cam and potentially a control, will be needed for repair

"Arrived on site for a dishwasher that is flashing an F9 E1 (long drain) error code. Inspected unit and work area. The customer advised that the dishwasher has not allowed them to finish any cycles over the past several weeks as theyve had another company come out who is tried to fix it with no resolve. Ran the eight through diagnostics and found an F9 E1 (long drain), F8 E2 (fill valve electrical problem), and FA E2 (vent wax motor electrical problem) error codes. Ive tested the unit in manual diagnostics and could not get the unit to fail. Spoke to CS and was advised to order the control, inlet water valve and assembly, vent motor, drain pump, and pump and motor for the return trip as well. Ordering parts and the office will need to get authorization for the repair as well as contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11410062 (Control) and 1 W11535094 (Inlet water assembly -side) and 1 W11434044 (Fill valve assembly) and 1 W11416362 (Pump and motor) and 1 W11414073 (Vent)"

"Arrived on site to diagnose refrigerator that was losing cool in FC. Measured temp in FC and found it at 34. Checked compressor and found it scalding hot. I found the condenser fan was not running at all, and caused a ton of heat soak. Replaced condenser fan. Advised to leave the unit unplugged for a bit to allow the compressor to cool irr and restore cooling. Also steamed out freezer drain due to being clogged and iced over. Call complete."

"Arrived to inspect noise. I found the unit making excessive noise during spin and inspection revealed the gear case leaking oil.; ordrng 1 WPW10074580 (Cap Assy) and 1 285809 (Cam-Agit) and 1 WP358237 (Screw)"

Arrived on site to diagnose dryer not heating clothes. Ran unit and verified unit not providing any heat. Chrcked airflow and found airflow completely obstructed and blowing back out. Checked safety devices and found high limit cutoff open. Replaced cutoff and tested. Verified proper operation at heat. Customer told not to run unit until vents are cleaned or failures will repeat. Call complete.