Local Reviews
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Thomas L.
MICROWAVE WHIRLPOOL WMH76719CH0 Arrived on site to replace broken vent Grill. Replaced broken vent Grill.
Tyler B.
REFRIGERATOR WHIRLPOOL WRSA71CIHZ00 "Arrived on site for diffuser replacement, replaced and tested good. No leaks on site"
Wesley P.
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site and moved appliance in 10 minutes and then left home due to customer leaving and requesting appliance stay ajar. For turning water on. Will call back if cannot turn on.
Lou S.
DRYER WHIRLPOOL WED8000DW4 "arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and it began to make normal vibration noises. After a few minutes, the noises got louder. I shifted the unit on the floor and the noise stopped. I checked the back rollers ad found that the shafts had debris built up on them causing the roller to not roll smoothly and caused vibration. I removed and replaced the dryer kit including the belt and cleaned the roller shafts. Tested the unit and it operated as designed with no abnormal vibrating noises. Advised the customer of my findings/repairs. No lint observed during service, job completed."
Steve C.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for the unit is not working properly. Customer advise when an opening of the door the upper rack slides out. Un able to raise the adjustment feet due to a cabinet trim above the unit. Advise customer to contact the builder to raise the adjustment feet without the trim. Unit works properly and all water connections are dry at the time of service.
Steve C.
DISHWASHER KENMORE 665.13962K015 Arrived on site for the unit is leaking water. Tested two units and found the water leak is coming from the sump and motor.
Tyler B.
WASHER WHIRLPOOL WFW9400SW00 Arrived on sote for motor replace. Replaced motor and tested good no leaks.
Robert J.
WASHER MAYTAG MVWX655DW1 Customer canceled at door.
Scott M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for ice building up in freezer and now ice . Found fridge door hadn’t properly sealed on left upper corner . Ice maker has started production after customer had call-in for service . Door is sealing properly and frost build up is almost gone . Instructed customer to make sure door is closed properly . No water leaks detected at time of service . Job complete .
James C.
WASHER MAYTAG MVWB865GC0 Arrived on site and found glass separating from trim ring on lid. Installed new lid to repair and tested proper function. Unit working properly and all water connections dry at time of service. Job complete
Andy B.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher leaking. Checked for error codes and found none. Tested and inspected unit and found unit leaking due to unit not being able to drain. Found unit not being able to drain due to debris stuck in check valve on drain line not allowing water to flow. Removed debris and tested unit. All operations are normal. No water leaks present at time of service.
Luis M.
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Arrived on site for faulty icemaker and unit need updated control kit. Replaced icemaker and installed control kit. Powered unit on ran diagnostics on icemaker passed ran fill testpassed unit working as designed.
Joseph C.
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived on site for “ice all over freezer” complaint. Inspected unit and found door warped. Removed and replaced freezer door. Unit checks good. No leaks detected, at time of service."
Luis M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to install parts from prev diagnosis. Per tech support installed new harness assembly and evaporator cover. Secured thermistor to correct location on suction line using foil tape and a zip tie.
Scott M.
DISHWASHER WHIRLPOOL WDT730PAHZ "Arrived on site for washer leaking and water staying in tub . Found drain plug was not removed from disposal . Removed plug and ran diagnostics test . All checked out normal , no leaks and DW is now draining at time of service . Job complete ."
Scott M.
REFRIGERATOR WHIRLPOOL WRF997SDDM00 "Arrived on site for no cool unit . Freezer room temp and fresh around 48 . Ran diagnostics compressor and valve ate working . No frost pattern ..; ordrng 1 SERVICEPORT and 1 UVDRYER and 1 W10276644 (compressor) and 1 W11116006 (FRESH EVAP) and 1 WPW10608485 (evaporator)"
Clif L.
WASHER AMANA NTW4516FW3 Arrived on site to diagnose a washer that is not starting cycles. Tested unit and found faulty lid latch assembly. Replaced latch assembly and tested unit. Found all is functioning properly at this time.
Paul R.
OVEN KITCHENAID KEBS208SSS04 Arrived onsite for the upper oven not reaching set point temp. I found the bake element not working. I replaced the bake element and tested the oven. The oven is reaching set point and is working as designed. Call complete.
Al R.
DRYER AMANA NED4655EW1 "Arrived to inspect dryer not heating. Confirmed, removed and replaced the fuse and cutoff.Reassembled the unit and unit tested as designed.No lint observed at the time of service.CUSTOMER SATISFIED JOB COMPLETE."
Tyler B.
OVEN JENN-AIR JJW2427DB00 Arrived on sote for console replace. Replaced and tested all functions good.
Kevin B.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site and inspected dishwasher and found right rail stop has come off and upper rack is not inside of track. Replaced rack and reconnected stop and made sure they cannot come off again. Dishwasher rack is now operating properly, no water leaks from connections at time of service."
Kevin B.
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site and found cooktop surface has failed, replaced it and range is now corrected and operating properly. Job complete"
Leonardo C.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to replaced glass door. Replaced door test unit and unit test good. Customers complained was that the glass bracket had a gap. Advised customer gap is there to let glass vent. Job complete.
James C.
OVEN KITCHENAID KOCE500ESS06 "Arrived on site and installed new interlocks, lamp, control, control panel, and oven door latch. Tested operation and found unit working properly. Job complete"
Leonardo C.
RANGE WHIRLPOOL WFG525S0HS0 Arrived on site to test unit for unit smelling like gas. Spoke with customer and he said gas smell was coming when oven was used. Turned oven on and checked for leaks no leaks present at this time. Advised customer unit will throw some gas smell when oven ignites. Job complete
Steve C.
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to replace the evap tray due to leaking water. Replace the tray and tested unit. Unit works properly and all water connections with dry at the time of service.
Steve C.
REFRIGERATOR JENN-AIR JFC2089BEM03 Arrived on site to replace the left door and freezer door due to being dented. Replace the freezer door and then replace the left door. Found the new left door is also dented. Will need to re-order the left door and reschedule the customer.; ordrng 1 13107881SQ (dor-fip ss)
Andy B.
OVEN WHIRLPOOL WOD51EC0AS05 Arrived on site for oven not heating properly. Performed temperature test at 350° watched high and low swing cycles and found unit temperature to be at an average of 354° All operations are normal. No repairs are needed at this time.
Al R.
REFRIGERATOR KITCHENAID KSF26C4XYB03 Arrived to inspect refrigerator door not closing properly. Confirmed the complaint and removed and replaced the hinge.Door now closes as designed.CUSTOMER SATISFIED JOB COMPLETE.
Tyler B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived back on site for tube replacement, replaced tube and tested good, no leaks in site"
Thomas L.
REFRIGERATOR WHIRLPOOL WRF989SDAM01 Arrived on site for unit not cooling properly and not making ice. The temperatures are above normal causing the icemaker not to cycle. The temperatures are above normal due to a lack of refrigerant because of the leak in the evaporator and a contaminated compressor. Replaced and tested. All water connections are dry.
Robert J.
DRYER WHIRLPOOL MED6630HC0 "Arrived on job to replace panel. After taking dryer apart found panel is not damaged. Made adjustments to seating of drum. Ran test with a big load and with no load,all operation functioning properly.if noise comes back order drum."
Luis M.
FREEZER WHIRLPOOL EV188NYWS02 Arrived on site for upper portion in freezer not cooling. Removed cover found fan motor not running removed harness checked voltage good 120vac at harness diagnosed faulty fan motor removed failed fan motor installed new fan motor powered unit on fan powered on unit working as designed.
Paul R.
DRYER GE GTDX200GM1WW Arrived onsite to replace the defective timer on the dryer. I replaced the timer and tested the unit. I found the unit working as designed. Call complete.
Luis M.
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for cooling issue. Per customer unit powered off no lights and loss cooling then unit powered itself back on. Diagnosed faulty main control. Called DW “S” coding part to have manufacture cover part customer responsible for labor. Installed main control powered unit on fans powered on.
Wesley P.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and repaired failed gasket with new gasket right door. Also replaced dispenser switch due to occasionally sticking. Advised customer on repair. All checks good.
Kevin B.
REFRIGERATOR FRIGIDAIRE FFTR2021TW Arrived on site and found frost inside of freezer and along top sill of door. Also found ice buildup on evaporator from airleak. Took pictures. Spoke with Frigidaire techline 82496294 and the recommended following service flash rf1405 to correct issue. Will order sealant and corners per service flash. After correcting refrigerator will need to be completely defrosted to remove ice. No water leaks detected at time of service. ; ordrng 4 242161201 (trim-cabinet corne)s and 1 5304469950 (sealant)
Scott M.
REFRIGERATOR WHIRLPOOL WRX735SDHW00 "Arrived on site , replaced door UI . Nothing had changed . Talked to CS . Will send tech on Monday with remaining parts I didn’t have today .; saved tckt"
Kevin B.
RANGE MAYTAG MER8700DS1 "Arrived on site and found panel is dented, disassembled range and replaced it and it is now correct. Job complete"
James C.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and installed new blowers and one control. Cycled power and installed second control with power supply. Cycled power and installed UI. Ran through set up and unit tests good. Installed new oven racks. Job complete
Clif L.
REFRIGERATOR WHIRLPOOL WRS315SDHM00 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found diffuser door out of alignment causing odd noise from fresh food section. Re-mounted and realigned diffuser door properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Paul R.
ICE MACHINE WHIRLPOOL KUIS18PNZB1 Arrived onsite for the ice machine with a no ice condition making a loud noise. I found the recirculating pump running with no water in the reservoir. I found the replace filter light on and the customer was not sure how long the light had been on. I power cycled the unit and found water only dripping into the reservoir. I removed the filter and tested the unit. I found the reservoir filling but the recirculating pump not pumping. I replaced the pump and advised the customer to replace the filter. I tested the unit and it is working as designed. Call complete.
Tyler B.
DISHWASHER KITCHENAID KUDE70FXSS5 "Arrived on sote for sump replacement, replaced and tested good with no leaks on site"
Paul R.
REFRIGERATOR KITCHENAID KFIV29PCMS02 Arrived onsite for the refrigerator leaking water from the dispenser. Mr stated the unit was no longer making ice correctly. I found the evaporator cover vent holes partially iced over preventing the FC from cooling properly. I found the FC at 9 degrees and explained to the customer this would cause ice maker harvest issues. I ran a manual defrost and found the defrost circuit working. I broke the ice off of the vents and the unit is working as designed.
Wesley P.
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived on site and replaced mullion and closer. Instructed customer on best door op wing/closing practice. All checks good.
Al R.
OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site spoke with customer customer advised that they canceled the call through whirlpool. No work performed
Paul R.
DISHWASHER KITCHENAID KUDE40FXSS5 Arrived onsite for the dishwasher with broken rack parts. I found the adjusters with broken wheels. I found the rails in good condition. I installed an adjuster kit and the upper rack works as designed. I also checked the lower rack wheels and they were in good condition. Call complete.
Tyler B.
RANGE FRIGIDAIRE FFGF3051TB "Arrived on sote for unit not baking , found igniter has failed , replaced igniter and Testd good no gas leaks on site"
Clif L.
DRYER MAYTAG MEDC465HW Arrived on site to diagnose a dryer that is running loudly. Tested unit and found no mechanical failures at this time. Replaced rollers and idler pulley from repair kit to ensure no misshapped or failed parts. Did not note much of a change after part replacement. No further repairs are needed at this time and unit is working as manufacturer intended.
Clif L.
REFRIGERATOR KITCHENAID KSRG25FVMS02 arrived on site to diagnose a refrigerator that is leaking and not producing ice. Tested unit and found infrared control for ice level failed and evaporator drain clogged. Unclogged and thawed drain and replaced infrared control. Tested unit found all is functioning properly at this time. No leaks were found after services were performed.
Diego G.
WASHER MAYTAG MVWB765FW1 "Arrived on site. Replaced lid, screws, and lid hinges. Tested lid, all functions tested OK. No leaks present. Job complete"
Diego G.
WASHER MAYTAG MVWB765FW1 "Arrived on site. Replaced lid, screws, and lid hinges. Tested lid, all functions tested OK. No leaks present. Job complete"
Diego G.
WASHER MAYTAG MVWB765FW1 "Arrived on site. Replaced lid, screws, and lid hinges. Tested lid, all functions tested OK. No leaks present. Job complete"
Kevin B.
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site and inspected refrigerator and found freezer door is open on the left-hand side roughly a quarter of an inch, took multiple pictures. Temperature in freezer is 37° Inspected freezer and found lower plastic bin was not properly reinstalled after sealed system repair. After correcting door It will now close completely. recommended that refrigerator be observed for the next 24 hours to ensure it is cooling properly after sealed system repair. If it isn’t sealed system will need to be re-done. No water leaks from connections at time of service."
Al R.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived to inspect refrigerator not cooling. Verified complaint and removed and replaced the control that controls the fresh food section.Reassembled unit and unit tested as designed.Customer told to limit access to unit for the next 24 hours.JOB COMPLETE.
Paul R.
OVEN JENN-AIR JJW2430DS02 "Arrived onsite for the oven to replace the previous diagnosed parts. I replaced the console, programmed it, and tested the oven. The unit is working as designed. Call complete."
Clif L.
WASHER MAYTAG MVWC415EW0 Arrived on site to diagnose a washing machine that is not completing cycles. Tested unit and found no hot water coming from wall. Advised homeowner unit needs hot and cold water to function properly as the washer uses both no matter which setting is selected. Homeowner will need to have plumbing issue corrected to complete repair. No further repairs are needed from Appliance Express at this time. No leaks were found at time of service.
Tyler B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for noisy unit, found EVAP fan running loud, removed fan and replaced and tested good, no leaks on site"
Diego G.
DRYER MAYTAG MGDB766FW0 Arrived on site. Customer stated that she found more scratches and wanted it to be replaced as well. Ordered top and cabinet. Allow 2HRS for repair. ; ordrng 1 8533643 (cabinet) and 1 ALLOW2HRS (ALLOW 2HRS ) and 1 CNOTES (CNOTES ) and 1 W11222514 (TOP)
Diego G.
DRYER MAYTAG MGDB766FW0 Arrived on site. Customer stated that she found more scratches and wanted it to be replaced as well. Ordered top and cabinet. Allow 2HRS for repair. ; ordrng 1 8533643 (cabinet) and 1 ALLOW2HRS (ALLOW 2HRS ) and 1 CNOTES (CNOTES ) and 1 W11222514 (TOP)
Diego G.
DRYER MAYTAG MGDB766FW0 Arrived on site. Customer stated that she found more scratches and wanted it to be replaced as well. Ordered top and cabinet. Allow 2HRS for repair. ; ordrng 1 8533643 (cabinet) and 1 ALLOW2HRS (ALLOW 2HRS ) and 1 CNOTES (CNOTES ) and 1 W11222514 (TOP)
Clif L.
DRYER MAYTAG MEDX655DW1 Arrived on site to diagnose a dryer that will not stop running when the door is opened. Pandora switch failed and unit causing malfunction. Replaced door switch and tested unit. Found all is functioning properly at this time.
Brandon C.
WASHER MAYTAG MVWB765FW1 "Arrived on site for customer complaint of loud noise during spin cycle, found gearcase, stator, and rotor need replacing. Ordering starts and rotor. ; ordrng 1 W10754158 (motor stator) and 1 W10754161 (motor rotor)"
Wesley P.
REFRIGERATOR AMANA ASI2575GRW01 "Arrived onsite and found unit operating as designed, removed some insulation pad that was hitting condenser fan. Checked seals and all is operating properly."
Wesley P.
REFRIGERATOR KITCHENAID KRSC503ESS Arrived on site and found fresh food temp too cold and freezing water line. Adjusted temp. All checks good. Unit is operating properly.
Clif L.
COOKTOP KITCHENAID KCED606GBL01 Arrived on site to diagnose a cooktop with a damaged glass assembly. Found discoloration on side of glass top. Had glass and insulation tape on for repair today but glass did not come with a new knob bezels. Bezels also need to be replaced at same time as glass assembly. Return date is set for 3/29/19 to complete repair.; ordrng 6 W10853046 (bezel-knob)s
James C.
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site and installed new control and console. Tested operation and found unit working properly. Job complete
Arthur B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for customer complaint of icemaker not making ice on dual evaporator refrigerator. Ran diagnostics and found error code E2 (Lost Home Position). Removed and replaced both ice box fan and icemaker. Reassembled. Unit call for water immediately. No other issues found. All water connections were dry at time of service.
Arthur B.
REFRIGERATOR FRIGIDAIRE FPBC2277RF Arrived onsite for store complaint of RF section all frozen up and can’t close door. Removed all ice build up from section. Adjusted door 1/8 inch forward. Door now closes well to cabinet. Also applied silicone to cabinet liner as well. No other issues found. No water source connected to unit at time of service.
Arthur B.
REFRIGERATOR FRIGIDAIRE LFHB2751TF3 Arrived onsite for customer complaint of french door refrigerator not making ice in RC section. Removed ice maker assembly and found water fill tube frozen and icemaker mold stuck mid harvest. Cleared fill tube and replaced icemaker. Observed icemaker calling for water. No other issues found. All water connections were dry at time of service.
Andy B.
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for washer not starting/Powering on. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Steve C.
RANGE FRIGIDAIRE FFEF3012UWB Arrived on site For the units left rear burner is not turning on. Tested unit and found the element has no continuity. The unit will need a new left rear element. There is 240 V going to the element. ; ordrng 1 5304516160 (ELEMENT )
Luis M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 "Arrived on site for no cool frost forming only on inlet tubing before evaporator bends,pierced system unit has full charge. Can hear oil in evaporator gurgling. Diagnosed oil stuck in evaporator causing restriction. Replaced compressor,evaporator and installed a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly."
Arthur B.
REFRIGERATOR JENN-AIR JFC2089BEP01 Arrived onsite for customer complaint of French door refrigerator not making ice and all 3 door have damage. Found icemaker stuck mid harvest. Removed an replaced icemaker assembly. Reassembled. Icemaker called for water immediately. Confirmed all door have damages. Advised doors will take 6-8 weeks for turn around. Customer will call retailer to see if he can unit exchanged. He will call office. All water connections were dry at time of service ; ordrng 1 12977864SQ (dor-fip ss RF) and 1 13107855SQ (dor-fip ss RH) and 1 13107881SQ (dor-fip ss LH) and 1 W10114211 (nameplate)
Steve C.
RANGE WHIRLPOOL WFG520S0FS0 Arrived on site for the units right front burner intermittently will not ignite. Tested the unit and found the burner will not ignite for the right front. Replace the burner head with a new igniter and tested the unit. Unit ignites and heats properly. No gas leak present.
Scott M.
WASHER AMANA NTW4516FW3 Arrived on site for wet clothes at end of cycle . Ran diagnostics and all checked normal . No error codes . Did customer instruct on proper loading of clothes and soap usage .
Arthur B.
RANGE FRIGIDAIRE FGET3065PFE Arrived onsite for customer complaint of wall oven vibrating when in use. Uninstalled unit and removed cabinet fan loose. Used foam insulation tape to secure van. Reassembled and retested. Found vibration is less. Advised customer of issue. Customer agreed. No other issues found.
Steve C.
WASHER MAYTAG MVWC565FW1 Arrived on site for the unit is not working. Found the right front suspension is broken. Unit will need a new suspension. No water connections to the unit.; ordrng 1 W11130362 (SUSPENSION )
Kevin B.
DRYER WHIRLPOOL NED4655EW0 "Arrived on site and found dryer is not heating and there is no airflow through lint screen. Found fuse is good, element is good, and cut off is good. Timer is hot to the touch during operation. Will need to bring back a new timer to correct heating issue. Explained to customer that airflow is not good when the dryer is hooked up to the exhaust vent. As soon as the exhaust fan is removed airflow returns. Customer says that the vent has already been cleaned out, explained to customer how there is still a problem with it. we will replace timer but if vent is not clear on the next visit any failures due to it will be at the customers expense. Spoke with tech line to report situation 7724475378; ordrng 1 W11043389 (timer)"
Steve C.
ICE MACHINE WHIRLPOOL GI15NDXZS2 Arrived on site for the unit is not making ice. Tested the unit and found the water pressure is weak. Removed the unit and removed the supply line and no water pressure. Advise customer to call a plumber to fix the water supply valve. Unit works properly and all water connections were dry at the time of service.
Steve C.
DISHWASHER WHIRLPOOL WDF520PADW7 Arrived on site for the unit dishes coming out dirty. Tested the unit and found that the customer is not putting in dirty dishes and with the powdered detergent it’s creating a white film. Advise the customer to put dirty dishes in the unit. The unit is working properly and all water connection for dry at the time of service.
Leonardo C.
COOKTOP WHIRLPOOL WFG505M0BS Arrived on site to test unit for center burner and right rear burner not igniting. Test unit and found both burners had the wrong burner caps. Replaced burner caps to correct burner heads test unit and unit test good job complete. All burners igniting right away no leaks present at this time. Correct address is 11802 not 11806.
Andy B.
WASHER GE GTW680BSJ5WS Arrived on site for washer leaking and making banging noise. Tested and inspected unit. Found water leaking into unit when not in use. Found no banging noises when tested. Spoke with customer and found that water leak is only issue. Found water leaking from bad inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Scott M.
WASHER WHIRLPOOL WFW75HEFW0 Arrived on site replaced dispenser . Ran diagnostics test all checke good . Dispenser is normal. No water leaks detected at time of service . Job complete .
Andy B.
RANGE WHIRLPOOL WFE515S0ES2 Arrived on site for range with F9-E0 Error code. Tested and inspected unit and found failed terminal block. Not allowing proper voltage. Tested voltage again and found L2 missing voltage at outlet. Voltage problem will need to be corrected in order for unit to operate properly.
Leonardo C.
OVEN WHIRLPOOL WOS51EC0AS04 Per techline number one thing is installation. Make sure cut out is good and to make sure the unit is leveled. Also need to check door closing correctly and airflow no being blocked. If it happens again we will need to replace blower and fuse. SR#7724480022 job complete and customer is going to get builder to check the cut out to make sure its cut correctly
Robert J.
WASHER MAYTAG MVWB765FW1 "Arrived on job to install motor rotor,gearcase,motor stator. Replaced parts, tested unit,all operation functioning properly. No leaks detected at time of service."
Robert J.
DRYER MAYTAG MED5500FW2 "Arrived on job for complaints of dryer not drying. Found blades missing on wheel causing bad air flow. Replaced wheel,ran test cycle,all operation functioning properly. Also recommended customer to get vents checked."
Tyler B.
WASHER GE GTW460ASJWW "Arrived on sote for unit only filling with hot water, ran unit and found control only sending volts to hot and not sending to cold. Replaced control and programmed and tested good, with no leaks on site"
Arthur B.
WASHER WHIRLPOOL WTW8500DC4 Arrived onsite for customer complaint of top load washer getting “LF” error code and not filling. Ran diagnostics and found error code F8E1 (Long Fill). Tested hot valve and found solenoids not opening. Removed and replaced water inlet valve assembly. Reassembled. Ran test 052. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Brandon C.
WASHER WHIRLPOOL WTW4900BW0 "Arrived on site for part hanger, I replaced gearcase, cam, actuator, belt, hub, and washplate."
Andy B.
RANGE GE JGBS66REK3SS Arrived on site to install previously diagnosed parts. Removed failed parts and found that spark mod ordered is incorrect. Will need to put into parts research. Removed and installed failed wire harness and tested unit with little improvement. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (PART RESEARCH SPARK MOD ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Al R.
DRYER WHIRLPOOL WED4815EW1 "Arrived to inspect dryer loud noise. I plugged in the unit and heard no unusual noises. The handle was missing, so I ordered it.I dissembled it and checked the belt, pulley and rollers. All functionality was good.NEEDS MORE WORK.; ordrng 1 W10861225 (HANDLE )"
Al R.
REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Called Whirlpool, spoke with JOELAdvised him of customer’s complaint He advised to ORDER SHIMS NEW DOOR ASSEMBLY REPLACE DOOR AND GASKET.I used my steamer to melt all of the ice buildup on the evaporator.Used the sealant to seal up freezer and refrigerator door with sealant.CS assisted and ordering the remaining parts needed.SR# 7724482896NEEDS MORE WORK.; ordrng 1 LW10648583 (DOOR-FIP STAINLESS )"
Tyler B.
REFRIGERATOR KENMORE 596.7238341 "Arrived back on site for no cooing, found comp turning on and off, found inverter to be issue,
Jonathan S.
REFRIGERATOR GE DSE25JSHBCSS "Arrived on site to install previous diagnosed parts. Removed inlet valve and filter housing. Installed new filter housing and inlet valve. Tested operation, all tested good. No water leaks present."
Leonardo C.
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site to test unit for front door beeping damage. Found glass coming apart from door. Replace door test unit and unit test good no damaged found on new door job complete.
Wesley P.
WASHER WHIRLPOOL WTW5000DW1 Arrived onnsite and found top panel crushed. Unit has cosmetic damage And cannot be covered under warranty.
Kevin B.
REFRIGERATOR GE GFD28GMLEES Arrived on site and inspected refrigerator and found customer is experiencing noise during operation. Found ice buildup on fan and after clearing noise has stopped. No water leaks from connections at time of service.
Kevin B.
COOKTOP JENN-AIR JED8430BDB "Arrived on site and inspected cooktop and found all burners are currently operating properly. Could not duplicate customers experience of left rear burner not heating. Changed burner from low to medium to high multiple times and confirmed that switch is regulating temperature properly interval between elements on and off is good. Just requested that customer continue to monitor cooktop to see if issue returns
Arthur B.
WASHER MAYTAG MVWB950YW1 Arrived onsite for customer complaint of top load washer leaking oil. Found bearing grinding and leaking. Skyped OF and Warrentech advised not cost effective to repair. Advised customer that Warrentch will contact customer for further options. No further work performed.
Arthur B.
WASHER MAYTAG MVWB835DC3 Arrived onsite for customer of top load washer not spinning clothes out. Ran diagnostics and found error code F9E1 (Long Drain). Found rain pump not moving. Removed all water and replaced drain pump. Reassembled and tested. Drain pump now works as intended. Clear error code. All water connections were dry at time of service.
Thomas L.
DISHWASHER GE GDF510PGM0WW Arrived on site for unit not advancing. During inspection I found the lower wash arm binding and not spinning. Corrected and wash arm now moves properly. All water connections were dry at the tome of service
Thomas L.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived on site for no ice condition. Tested unit and found unit to have a failed icemaker drive motor. Replaced ice maker and cycled. All operations are now normal at all water connections are now dry.
Tyler B.
WASHER GE GFW480SSK0WW "Arrived on site for unit squeel found front cover run Bing against chassis, added pad and tested good, no leaks on site"
Andy B.
WASHER AMANA NTW4516FW2 Arrived on site for washer stuck in spin cycle. Tested and inspected unit and found failed drain pump. Ordering drain pump and will return Tuesday 4/2/19 no water leaks present at time of service.; ordrng 1 W10919003 (DRAIN PUMP )
Steve C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for the unit is not making ice. Cycled the ice maker and it is working properly. Found the evaporator cover is frosted over and the fan is scraping against the ice buildup. The fan is not blowing cold air to the icemaker due to the excessive frost buildup. Found the unit will not go into defrost. Will need to order the control in fan motor assembly with the defrost bimetal. Advise customer to have the unit turned off.; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10276647 (motor-evap)
Kevin B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "refrigerator has been returned and then resold by retailer, I was at previous home 1/25 FRI, 7:43 to 8:32, arrived on site and found temperature in fresh food is 56 degrees, disassembled freezer compartment did not find any frost buildup, frost pattern looks good, evaporator fan is blowing, and damper has already been replaced. Spoke with tech line and they want The air duct directly above the evaporator fan replaced. There is no visible failures with the current part, spoke with CS and will also bring back evaporator fan motor, and control boards. No water leaks from connections at time of service SR7724015719; ordrng 1 W10260378 (duct-air) and 1 W11035841 (cntrl-elec) and 1 W11239666 (UI) and 1 WP2169142 (evaporator fan blade) and 1 WP2315549 (motor-evap)"
Leonardo C.
DISHWASHER WHIRLPOOL WDF330PAHS1 "Arrived on site to test unit for unit not draining. Test unit and found glass stuck in drain motor. Removed drain motor and removed glass, test unit and unit draining correctly job complete."
Steve C.
COOKTOP WHIRLPOOL WCG51US6DS Arrived on site for the unit is leaking gas. Found a gas leak is coming from the flex line where it connects to the elbow. Advise the customer that the gas line is not covered under warranty. Contacted factory builder store and advice to send them a invoice just for the service fee only. When ahead and turn off the gas line for safety.
Lou S.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "arrived on site to inspect refrigerator ice maker not working. I tested the unit temps and my readings were RC=37 & FC=28 degrees. I tested the ice maker and it operated as designed. I removed the FC Evap cover and found no frost pattern on the coils, but there was a small ice block in the top right corner of the Evap around the thermistor. I removed the ice with my steamer. I am ordering a sealed system for this unit. Ordering the compressor, non-UV dryer, access valve, both evaporators, and the condenser fan. Also ordering CNOTE-3HR JOB AND OIL-LESS GAUGES. I advised the customer of my findings and the repairs the unit needs. No water leaks observed during service office to schedule return service.; ordrng 1 CNOTE (3HR JOB) and 1 OIL-LESSGAUGES (OIL-LESS GAUGES) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10843121 (drier-tube) and 1 W10865322 (evaporator) and 1 W10903340 (compressor) and 1 W11024494 (fan) and 1 W11035643 (evaporator)"
Luis M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Arrived on site for ice in freezer section. Checked door seal good gasket sealing correctly to cabinet no gaps at door seal,found large gaps between liner and cabinet. Removed door added adhesive to gaps reinstalled door checked seal good."
Clif L.
DISHWASHER GE ZDT870SPF5SS Arrived on site to diagnose a dishwasher that is not draining. Tested unit and found drain pump not running due to obstruction. Removed all debris from drain pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Wesley P.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site and repaired with gum and and also cleared drain that was backing up. All else checks good, no leaks."
Steve C.
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for the unit will shut down and trip the breaker. Test of the units in the unit does shut down and trips the breaker. Use the extension cord and applied it to another outlet and it does the same thing. Found the unit will need a new control, panel, and valve. ; ordrng 1 CNOTE (NOON APPOINTMENT ) and 1 W11095624 (CONSOLE) and 1 W11209420 (CONTROL )"
Scott M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ "Arrived on site for poor water flow . Removed filter still no water flow . Getting good voltage . Replaced both valves . Water dispensing increased but still not normal . Replaced filter housing . Water dispensing back to normal . Replaced filter and dispensing issue returned . Informed customer that they need to replace filter . during repair found capillarity tube damaged . Cap tube will need to be replaced . Ording seal system tech, service port , UV drier return Friday , but if possiable thurs . Talk to CS. No water leaks detected at time of service . ; ordrng 1 SERVICEVALVE and 1 UVDRIER"
Paul R.
DRYER SAMSUNG DV45H6300EG/A3 "Arrived onsite for the dryer to replace the previous diagnosed parts. I replaced the idler pulley, clip, and the belt. I tested the unit and it is working as designed.
Wesley P.
MICROWAVE WHIRLPOOL WMH53521HZ3 Replaced door in unit 217 all checks good.
Scott M.
OVEN WHIRLPOOL WOD77EC7HS01 Arrived on site for display not keeping correct time of date . Ran diagnostics got lost communications error code . Did a hard rest . When unit awake from that it went right correct date and time .control is responsive and pre heated both ovens . All checked good after reset . Job complete . Quick pic of POP
Joseph C.
FREEZER MAYTAG MZF34X16DW04 "Arrived on site for “freezer not cooling” complaint. Inspected unit and found only light frosting on top of evaporator. Compressor is running. Unit has leak in sealed system. Ordering new compressor, evaporator, dryer and access valve. Will need two hours and sealed system tech. Office to set return schedule.; ordrng 1 SEALEDSYSTEMTECH (SEALED SYSTEM TECH) and 1 TJ90SF8404 (ACCESS VALVE) and 1 TWOHOURCALL (TWO HOUR CALL) and 1 TWOHOURCALL (TWO HOUR CALL) and 1 W10507884 (compressor) and 1 W10858281 (evaporator) and 1 WPW10143759 (dryer)"
Wesley P.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived on site for breaker tripping every 12 hrs and found unit electrical main harness grounding loose. Secured grounding and advised customer that in event of repeat symptoms it will be necessary to replace breaker.
Arthur B.
WASHER WHIRLPOOL WFW85HEFC1 Arrived onsite for customer complaint of front load washer getting error code F3E1 and F5E2 error. Tested unit and found unit would error out immediately. Removed and replaced control board. Reassembled and manual tested unit. Unit completed successfully. All water connections were dry at time of service.
Robert J.
WASHER WHIRLPOOL WTW5000DW1 "Arrived on job for complaints of noise during spin cycle.found not shifting cycles,replaced actuator. Found hub,washplate,cam and gearcase damaged. Replaced parts,tested functionality and all operation functioning properly."
Tyler B.
WASHER WHIRLPOOL WFW87HEDW0 "Arrived on site for unit door locked and not turning on, found drain pump closeted, cleared and still didn't drain, removed and found housing gouged up, replaced pump ASSY and tested good, no leaks on site"
Luis M.
ICE MACHINE KITCHENAID KUID308ESS2 "Arrived on site for no ice issue. Ran diagnostics weak water flow to reservoir with filter removed,unit passed all other diagnostic test,tested drain pump multiple times no issue. Replaced faulty water valve ran diagnostics good water flow,unit passed diagnostics unit,checked water connections no leaks."
Lou S.
OVEN WHIRLPOOL WOS72EC0HS01 "arrived on site to inspect oven display. Upon further inspection, I found that the console display was blackened with lines running across it. I turned the unit off at the breaker, then turned it back on and the display was readable, but still had the lines. I remember and replaced the console and tested and the unit operated as designed. Job completed."
Leonardo C.
OVEN JENN-AIR JJW9830DDP Arrived on site to test unit for bottom oven door not closing all the way. Test unit and found broken hinges on bottom door. Will need to order 2 new hinge WP74010283. ; ordrng 2 WP74010283 (HINGES )s
Tyler B.
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on sote for unit buzzing, found u it not cooling, found upper and lower EVAP frozen, removed all products and ice build up replaced upper and lower fans and sensors and tested good, no leaks on site"
Steve C.
DISHWASHER KITCHENAID KDTM384ESS3 Arrived on site for the unit will turn on and then turn off 15 minutes into the cycle. Customer advised this is a intermittent issue and does not happen all the time. Remove the junction box under the unit and found the wire connections were loose. Tighten the connections and tested the unit. Unit works properly and all water connections were dry at the time of service.
Clif L.
DISHWASHER FRIGIDAIRE FGID2466QF6A Arrived on site to diagnose a dishwasher that will not start. Tested unit and found door latch not fully secured to frame on unit. Resecure door latch properly and tested dishwasher. Found all is functioning properly at this time. No leaks were found at time of service.
Wesley P.
DISHWASHER IKEA IDT870SAGX0 Arrived on site and found unit operating with failed motor. Ordering sump and motor to repair. ; ordrng 1 W10899563 (pump&motor)
Diego G.
WASHER WHIRLPOOL WTW7500GW0 "arrived on site. Check for spinning issues. Found oil coming from transmission creating loud noise on spin cycle. Replaced transmission, rotor, clutch and stater. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Diego G.
WASHER WHIRLPOOL WTW7500GW0 "arrived on site. Check for spinning issues. Found oil coming from transmission creating loud noise on spin cycle. Replaced transmission, rotor, clutch and stater. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Diego G.
WASHER WHIRLPOOL WTW7500GW0 "arrived on site. Check for spinning issues. Found oil coming from transmission creating loud noise on spin cycle. Replaced transmission, rotor, clutch and stater. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Tyler B.
REFRIGERATOR KITCHENAID KRMF706EBS00 "Arrived on sote for no cool, found all fans and comp running, no frost. Found u it SS has been tapped before unit will need ss and SS tech. No water leaks on site need part find for freezer EVAP. ; ordrng 1 CNOTE (OFFICE RS ) and 1 CNOTE (3HR ) and 1 CNOTEPARTFIND (FC EVAP ) and 1 TJ90SF8404 and 1 W11036448 (VALVE ) and 1 W11116006 (EVAP) and 1 WPW10143759 (drier-uv)"
Lou S.
DRYER WHIRLPOOL WED4815EW1 "arrived on site to inspect dryer not heating. Upon further inspection, I opened the unit door and pressed the door switch so it would show to be closed and started the unit and I found that the element never came on. I checked ohms to the element and it was open. I verified ohms to all other components. I removed and replaced the element and tested and the unit operates as designed. No lint observed during service, job completed."
Andy B.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not operating, tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Kevin B.
REFRIGERATOR GE ZIP360NHC "Arrived on site and inspected refrigerator and found no frost pattern, ran test 96 and compressor starts and runs but it is very quiet. Spoke with GE tech line and they recommended replacing evaporator and compressor. No water leaks from connections at time of service.; ordrng 1 WR55X29394 (CONTROL) and 1 WR86X96 (drier) and 1 WR87X23941 (evaporator bm defros) and 1 WR87X24183 (COMPRESSOR )"
Kevin B.
MICROWAVE WHIRLPOOL WMH76718AS0 "Arrived on site and replaced control board diagnosed by previous technician, after replacement all function has returned to microwave.
James C.
WASHER MAYTAG MVWB850YW1 "Arrived on site and tested operation. I found that the bearings have failed and unit is leaking water from seals. Due to the amount of water that has leaked both the rotor and stator have been damaged and are rubbing against each other. Unit will need new bearing, rotor and stator to repair. Rotor and stator are covered under the 10 year motor warranty for parts only. ; ordrng 1 280146 (rotor) and 1 TOOL (BEARING TOOL) and 1 W10435302 (bearing) and 1 WPW10419333 (stator)"
Andy B.
VENTHOOD WHIRLPOOL GXW7336DXS2 Arrived on site for vent hood with damaged shroud. Inspected unit and found damaged shroud. Removed new shroud from box and found it to be black stainless. When looking up part number from model number found it to be a black stainless shroud again on google images. Will have to be put into parts research. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH )
Jonathan S.
WASHER LG WM2650HRA "Arrived on site for washer not completing cycles. Performed diagnostics mode and found no cold water entering unit. Tested voltage to inlet valve and found 120 volts. Found faulty inlet valve. Removed inlet valve and installed new. Performed diagnostics mode and tested unit. Ran unit in normal wash mode. All tested good, no water leaks present.
Andy B.
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site for cooktop with unusual flames. Tested and inspected unit and food buildup in gaps on burner assembly cleaned and removed buildup. Tested unit and all operations are normal. No gas leaks present at time of service.
Scott M.
DRYER GE GTDP280GD5WW "Arrived on site for dryer not starting . Found belt had broken and was tripping safety switch . No lint build up at time of service . Job complete ."
Leonardo C.
RANGE JENN-AIR W130 Arrived on site to test unit for broiler not working and fan wont stop blowing even when oven off. Found bad board and board is NLA.
Jonathan S.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for refrigerator freezing items. Measured temperature in RC on top shelf @37°. Measured at bottom at 36°. Performed diagnostics mode and tested damper control. Tested fresh food thermistor. Called whirlpool tech support and spoke with Mike. Asked customer what items are freezing. She stated that items are becoming mushed. Example was an apple that was cut up, lettuce and cucumbers. Mike stated that would because by improper food storage (SR# 77244622875). Spoke with customer temperature settings and how unit operates. All tested good, no water leaks present
Jonathan S.
WASHER MAYTAG MVWB765FW4 "Arrived on site for washer making clicking sound when agitating. Performed diagnostics mode and tested error code. Found F3-E2 water temperature fault, F2-E1 stuck key and F0-E4 temperatures not reached. Tested inlet valve function. Tested agitation cycles and spin. Ran automatic cycle. Had customer wash clothes on normal cycle. Spoke with customer on clicking noises when unit is operating. All tested good, no water leaks present."
Steve C.
FREEZER GE CYE22TSHSS Arrived on site for the unit is extremely noisy. Tested the unit and found unit noise is coming from ff section. Found the first food fan motor is extremely noisy. Will need to order the fresh food fan kit and will use the Defrost thermostat on the next visit.; ordrng 1 CNOTE (AM APPOINTMENT ) and 1 WR17X28923 (FF FAN KIT) and 1 WR50X10108 (thermostat defrost f)
Jonathan S.
COOKTOP WHIRLPOOL WCG51US0DS00 Arrived on site for cooktop leaking gas. Customer stated that utilities company came out and said from underneath cooktop. Performed gas leak test and found minor gas leak from flex tubing going to cooktop. Customer will need to contact plumber to have flex line replaced. All else checks good. Left gas valve in off position.
Luis M.
REFRIGERATOR WHIRLPOOL W8RXNGMWS02 "Arrived on site for unit not defrosting,bimetal and control have already been replaced. Checked wire connection checked continuity at power lead to bimetal found no continuity diagnosed broken wire in cabinet unrepairable"
Jonathan S.
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for ice machine not working. Inspected unit and work area. Found unit on and not pumping water. Inspected frost pattern on tray. Per diagnostics mode and found recirculating pump not working. Tested resistance on pump and found opened. . Gained access to to pump removed failed and installed new. Tested in diagnostics mode, all tested good. Tested in normal run mode. All tested good, no water leaks present."
Tyler B.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived back on sote for no ice, and leaking, ran dia found ice fan not running, removed ice box and found valley full of ice, removed all ice from valley and fan, and reassembled and tested good, no leaks on site . Under labor warranty"
Scott M.
MICROWAVE JENN-AIR JMC2430WS01 Arrived on site replaced panel control . Tested MW unit heated to whirlpool specs . Job complete.
Paul R.
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived onsite for the cooktop with a gas leak. Mr stated the plumbers check for gas leaks and couldn’t find any but when the pressure tested the lines they found the cooktop causing the pressure to bleed down. I found the center, LR, & RR burner valves weeping gas when in the off position. The plumbing and the regulator checked good. Need to replace the manifold to complete service. Ordering C-NOTES & W10594397 MANIFOLD. RS for Wed 3/27, per ms RS for Thu 3/28.; ordrng 1 C-NOTES (MS IS REQUESTING A 3-6 OR LATER APPOINTMENT.) and 1 W10594397 (MANIFOLD)"
Leonardo C.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for unit not washing. Test uni and found bad wash motor. Will need new sump and motor. Replaced sump and motor test unit for leaks no leaks present at this time. Unit washing and raining correctly job complete
Paul R.
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived onsite for the cooktop to replace the previous diagnosed parts. I replaced the manifold, converted the regulator to LP, and set the low flame setting on the valves. The unit worked as designed but the RR burner valve on the new manifold is either the wrong valve of defective because the knob line does not line up with off or the low flame setting on the cooktop. Reordering W10594397 MANIFOLD. RS for Tue 4/2.; ordrng 1 W10594397 (MANIFOLD)"
Jonathan S.
REFRIGERATOR WHIRLPOOL JFI2089AES2 "Arrived on site for Roy install previous diagnosed part. Gained access to drain line, found drain pan cracked. Added silicone to cracks in drain pan. Removed drain slide and added drain tube kit. Tested operation. All tested good, no water leaks present.
Jonathan S.
RANGE MAGIC CHEF CEL1115AAW "Arrived on site for range light staying on. Performed diagnostics and tested out voltage from oven thermostat and found bake element getting voltage with thermostat off. Found failed thermostat. Schedule return for Monday the 1st. Paid in full on credit card.; ordrng 1 WP74009277 (THERMOSTAT )"
Brandon C.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for customer complaint of fresh food section not cooling, found fresh food evaporator completely frozen over, ordering controls, wire harness, evap cover, and damper control. ordrng 1 W10248595 (control) and 1 W10501260 (cover-evap) and 1 W10799425 (harns-wire) and 1 W10811364 (cntrl-elec) and 1 W10820107 (cntrl-elec)"
James C.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site and installed new rails. Tested for proper operation and found unit working properly. Job complete
Steve C.
REFRIGERATOR WHIRLPOOL WSF26C2EXEF01 Arrived on site for the unit is making very little ice. Tested the unit and found the icemaker will cycle but very little water would go into it. Call WhirlpoolSr#7724482431 And advise to replace the dual valve due to the solenoid on the valve not opening properly. Also verified the fill is not frozen. Call MS and advise that that will be no charge for the valve. All water connections were dry at the time of the service.; ordrng 1 WPW10258562 (valve-inlt)
Jonathan S.
REFRIGERATOR WHIRLPOOL WSF26C2EXEF01 Arrived on site for refrigerator doors not closing. Inspected door cams. Raised feet up and added grease to the door cams. Tested door operation. Working as designed. Verified inlet valve failure. Return appointment already scheduled. ; ordrng 1 SEENOTE
Jonathan S.
MICROWAVE GE JNM1541DN1WW "Arrived on site to install previous diagnosed parts. Gained access to magnetron and found wave guide burnt(see SD-QuickPic), due to normal wear and tear. Confirmed failure with service manger. Wave guide is not repairable. Assembled unit and mounted. Unit has sensor cooking with rack for heating multiple items at once. ; ordrng 1 SEENOTE (NOT REPAIRABLE )"
Clif L.
WASHER MAYTAG MHW8200FC0 Arrived on site to diagnose a washer with a damaged door. Found no damage to door but screws in door loose causing the door to separate. Re-mounted screws and re-assembled door properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Lou S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "arrived on site to inspect refrigerator ice maker not working, upon further inspection, I checked temps in the FC section and my reading was 8 degrees. Using my jumper wire, I tested the bottom ice maker in the FC section. The IM harvested but did not dispense water into the tray. I never heard the valve come on. I tested ohms to the valve and it was open. I removed and replaced the valve and retested. Nothing happened. I removed and replaced the ice maker and retested and the unit operated as designed. No water leaks observed during service, job completed."
James C.
REFRIGERATOR KITCHENAID KSC23C8EYY03 Arrived on site and found fresh food evaporator frozen over. Inspected for air leaks and found that the waterlines to reservoir have pushed out and caused air leak from perma gum on back wall. Installed new perma gum to seal and defrosted evaporator. Unit working properly. Job complete
Brandon C.
DISHWASHER KITCHENAID KUDS35FXSS9 "Arrived on site for customer complaint of unit not powering on, found loose connection at junction box, I tightened connection, unit tested good
Thomas L.
WASHER WHIRLPOOL LSQ9010LG0 Unit will need a new inlet water valve. Collected service fee on today’s visit.; ordrng 1 285805 (water valve)
Arthur B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for customer complaint of water leaking from dispenser. Tested unit and confirmed issues. Removed water reservoir cover and found water tube not fully secure to dual water valve. Secured tubing. Tested unit. Found dispenser no longer leaks. No other issues found. All water connections were dry at time of service
Arthur B.
DISHWASHER KITCHENAID KDPE234GPS "Arrived onsite for customer complaint of dishwasher not starting unless flip breaker. Found UI not responsive. Also found door latch not engaging. Removed and replaced door latch,console. Reassembled. Unit now powers on and starts as intended. No other issues found. All water connections were dry at time of service."
Kevin B.
WASHER MAYTAG MHW3505FW1 "Arrived on site and found F8E1 for low water flow, F3E1 water level system, halfway through diagnosis customer explained that they have a three-year warranty. Call did not come in under warranty, this place and that they would have to pay a service fee, they refused. Customer will have to call extended warranty company and correct coverage before we will come back"
James C.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and installed new freezer door hinge and cam. Tested operation and found freezer door is now sitting properly in opening. Used front leveling legs to square cabinet and adjusted fresh food door to level with freezer door. Unit tests good. Job complete
Al R.
WASHER WHIRLPOOL WTW8500DC5 "Arrived to inspect washer banging. Confirmed the complaint and through inspection of the unit, it was discovered the latch was not operating properly. Removed and replaced the latch.Reassembled and unit tested as designed.JOB COMPLETE"
Lou S.
DRYER WHIRLPOOL WED5000DW2 "arrived on site to inspect dryer not drying clothes. Upon further inspection, customer advised that the drying times are too long. I opened the door and pressed the door switch to show it closed and turned the unit on. I could see that the element was functioning and illuminating. Using a dryer vent test kit (W11224254) from my service van, I tested airflow to the unit. The unit failed all three times. I disconnected the vent hose from the unit and tested again and the unit passed. I advised the my findings and suggested they have someone check the vents. No lint observed during service, job completed."
Clif L.
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to diagnose a dishwasher that is not cleaning the dishes. Tested unit and found intermittent pump function due to failed control board. Control board and wash pump will need to be replaced to complete repairs. Return date is set for 4/2/19.; ordrng 1 W11087210 (CONTROL)
Brandon C.
MICROWAVE KITCHENAID KMBP100ESS01 "Arrived on site to replace controls, after replacing, controls and UI, unit tested good."
Steve C.
WASHER MAYTAG MHW7000XG2 Arrive on site for the unit is leaking water. Tested the unit multiple times and unable to duplicate the water leak. Did find the water on the drain pipe and is rising but not overflowing. Advise customer to clean the drain lines and the unit is working properly. If customer calls back to have a second man due to stack units.
Clif L.
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to diagnose a washing machine that is not filling with the appropriate amount of water. Tested unit and found no error codes or mechanical failures to machine at this time. I did note homeowner has water softer in the garage. Advised that water softeners create excess of suds and will make the machine misregister the water level, and too far lessen the amount of soap to use to prevent over Sudsing condition. also advised to ensure to run the clean washer cycle every 30 loads to prevent build up of excess soap in the machine. No repairs are needed at this time and all is working properly. No leaks were found at time of service."
Kevin B.
REFRIGERATOR GE ZISS420NNSS "Arrived on site and inspected refrigerator and found current temperature in freezer section is 5 to 7°, fresh food section is 39° temperature is correct. Customer experienced a loss of cooling but after disconnecting power for several days they have had it plugged in for over 24 hours and it is working properly. Loss of cooling may have been due to a frosted evaporator, leaving it unplugged as corrected issue. Requested that customer continue to monitor refrigerator for any further signs of a problem. No water leaks from connections at time of service. Collected service fee, job complete"
Leonardo C.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for unit no getting power. Test power at junction and found burned wire nut. Replaced wire nut and unit turning on, recommended customer to get electrician to check electrical outlet. Job complete no leaks present at this time."
Luis M.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for faulty compressor. Removed failed compressor installed new compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly
Thomas L.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site or customer concern of heat coming out of the oven. Inspected door gasket and hinges and they are installed and are working properly. Visited with customer about venting. Removed door and showed customer how the vet works. Customer does not want an oven that vents as this one does. Customer can contact the manufacturer at 1-800-253-1301
Thomas L.
RANGE WHIRLPOOL WOS51EC0HS00 Arrived on site for unit that would not except commands. Found touch panel defective and not excepting commands. Replace touch panel and unit now works properly.
Robert J.
WASHER MAYTAG MVWX655DW0 Arrived on job for complaints of wash cycle not working correctly. Found gearcase leaking oil. Will need gearcase and wash plate to complete.; ordrng 1 W10902814 (washplate) and 1 W11035751 (gearcase)
Lou S.
DISHWASHER KITCHENAID KDTM354DSS4 "arrived on site to inspect dishwasher making noises during wash cycles. Upon further inspection, I placed the unit in diagnostics and it showed error code F9E1 and F8E2. I cleared the codes and continued with testing. The unit began to wash and was making a rattling noise. It appeared the noise was coming from the diverter area (F9E1). When I went to remove the drain pump, I found a piece of glass in the drain area. I removed ad replaced the sump/motor assembly and tested the unit and it operated as designed with no error codes. I advised the customer of my findings and repairs and made recommendations for detergent and rinse aid use and operation and care tips. No water leaks observed during service, job completed."
Andy B.
DISHWASHER WHIRLPOOL WDF331PAHB0 Arrived on site for dishwasher not drying properly. Checked for error codes and found none. Tested and inspected unit and found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Steve C.
MICROWAVE MAYTAG MMV4205FZ3 Arrived on site for the unit is not heating. Tested the unit and found the magnetron is defective . Replace the magnetron and tested the unit. Unit works properly and drop complete
Arthur B.
WASHER AMANA NTW4516FW3 "Arrived onsite for customer complaint of top load washer leave no water in tub after use. Found water valve solenoid not closing all the way. Removed and replaced water valve. Secured water supply lines. Reassembled and tested unit. Unit’s valves now open and close as intended. Customer also concerned about lint build up. Advised it’s from the material that he is washing. Advised to use drop,water and extra rinse to remedy the problem. No other issues found. All water connections were dry at time of service."
Lou S.
OVEN WHIRLPOOL WFG525S0HS0 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the Bake/broil ignition wires and tested. Unit operated as designed. No gas leaks detected during service, job completed."
Andy B.
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for washer making clicking noise. Tested and inspected unit and found no abnormal noise. Talked to customer and tested unit with customer and found customer is referring to clicking noise when unit is locking and unlocking. Instructed customer that this is normal operations. All operations are normal. No water leaks present at time of service.
Diego G.
WASHER MAYTAG MVWB855DC3 Paragon site. Check for noise issues. Found error code for bad shifter. Removed rotor and found rotor grooves worn. When spinning basket found scraping noise coming from gears of transmission. Will need transmission stater clutch and rotor to repair unit. Office to reschedule; ordrng 1 W10915700 (STATOR) and 1 W10915701 (ROTOR )
Diego G.
WASHER MAYTAG MVWB855DC3 Paragon site. Check for noise issues. Found error code for bad shifter. Removed rotor and found rotor grooves worn. When spinning basket found scraping noise coming from gears of transmission. Will need transmission stater clutch and rotor to repair unit. Office to reschedule; ordrng 1 W10915700 (STATOR) and 1 W10915701 (ROTOR )
Diego G.
WASHER MAYTAG MVWB855DC3 Paragon site. Check for noise issues. Found error code for bad shifter. Removed rotor and found rotor grooves worn. When spinning basket found scraping noise coming from gears of transmission. Will need transmission stater clutch and rotor to repair unit. Office to reschedule; ordrng 1 W10915700 (STATOR) and 1 W10915701 (ROTOR )
Tyler B.
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Arrived on sore for unit freezing food in RF, found diffuser stuck open, replaced and tested good. Leveled unit and no leaks on site"
Tyler B.
MICROWAVE WHIRLPOOL WMH32519HZ1 "Arrived on site for vent not blowing air up, removed unit and found chimney above unit is hung too low causing dampen to crush when installed, advised cust to take pics and have builder trim chimney and call back if needed"
Scott M.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for no cool fridge . Replaced start relay , compressor running but no frost pattern at all on evap. Ordering compressor and evap call to set return visit .; ordrng 1 SERVICEPORT and 1 UVDRIER and 1 W10836706 (evaporator) and 1 WPW10507886 (compressor)"
Jonathan S.
WASHER GE GTWN2800D1WW "Arrived on site for washer banging side when spin and not spin speed water of clothes. Performed diagnostics mode and gained access to wash motor. Tested spin cycle and found failed bearing and mode shifter.
Tyler B.
WASHER WHIRLPOOL WFW85HEFW1 "Arrived on site for unit making noise, found hose tapping wall, replaced and. Secured hose and tested good, no leaks on site"
Robert J.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Arrived on job to install door. Door shipped to customer, installed door,test functionality,all operation functioning properly. No water leaks detected at time of service."
Lou S.
WASHER MAYTAG MVWB835DW0 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the gearcase and clutch to do finding gearcase oil on the rotor and the it making a loud grinding noise while in agitate and spin. Calibrated the unit then tested and it operated as designed. No water leaks observed during service, job completed."