Thomas L.

Arrived on site for uneven burners. Found all burners were irregular shape. Found all burner caps were not aligned properly causing uneven burner shapes. Aligned all caps and all burners are now proper.

Tyler B.

Wesley P.

Replaced dispenser in dishwasher for lack of dispensing rinseaid

Kevin B.

Arrived on site and found left side of control panel is unresponsive, replace control panel and it is now operating properly. Job complete

Robert J.

GTW485ASJ0WS Arrived on job to replace buttons. After replacement of buttons test operation. No leaks detected at time of service.

Brandon C.

Arrived on site for part hanger, I replaced lower barrier unit tested good. No leaks at time of service.

Tyler B.

Jonathan S.

Hotpoint refrigerator model # HSS25GFPJWW. Intermittently cooling.

Nathaniel B.

Model GDF540HGD2BB, Arrived on call for dishwasher will not turn on after closing door, found that power switch on counter was turned off, turned it back on and know dishwasher is powering on, also found that gasket is coming out of channel of outer tub to allow door to seal, will order gasket, will reschedule for 9/14/18 at customers request, no water leaks at time of call.

Nathaniel B.

Model GDF540HGD2BB, Arrived on call for dishwasher will not turn on after closing door, found that power switch on counter was turned off, turned it back on and know dishwasher is powering on, also found that gasket is coming out of channel of outer tub to allow door to seal, will order gasket, will reschedule for 9/14/18 at customers request, no water leaks at time of call.

Clif L.

Whirlpool refrigerator WRX735SDHZ00. Arrived on site to replace freezer door for refrigerator. Replaced door and sealed cavity with clear food grade silicone. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arthur B.

MQF1656TEW02 (Upright Freezer) - Arrived onsite for customer complaint of ice build up in freezer floor. Removed evaporator cover and found drain tube clogged. Used steamer and found water flow well to drain pan. No other issues found. No water connections to unit at time of service.

Derek S.

MBF2258DEM00 Arrived on site to repair unit for not cooIing found the compressor is only running for three seconds indicating a faulty start device and capacitor ordering parts to complete the repair no water leak present at the time of service

Derek S.

MBF2258DEM00 Arrived on site to repair unit for not cooIing found the compressor is only running for three seconds indicating a faulty start device and capacitor ordering parts to complete the repair no water leak present at the time of service

Thomas L.

Arrived on site or issues with the lower rack operation. Found that the lower rack wheel assemblies were failing. Replaced all four lower rack assembly. Lower rack and upper rack are both not working properly. Water connections were all drive.

Tyler B.

Thomas L.

Arrived on site for no cool condition. Found all operations running and freezer temp was a 6 and fresh food was at 40. All water connections were dry.

James C.

Arrived on site and tested unit. Found that drain pump is seized and not draining water. Installed new drain pump and tested operation. Unit working properly and all water connections dry at time of service. Job complete.

Robert J.

KRFF707ESS01 Arrived on job for complaints of noise and warm temperature. Customer thawed unit already so I removed cover to inspect and found the thermistor in wrong position. Moved thermistor to rear top as Whirlpool wants. Job complete

Lou S.

arrived on site to inspect dryer making loud noise. Upon further inspection, I turned the unit on and could hear a loud screeching noise. I removed the front panel and then removed the drum and using my jumper wire, I jumped the door switch and turned the unit on to get a better idea of where the noise was coming from. It sounded as if the noise was coming from the motor so I turned it by hand and could hear the screeching noise. I removed the back of the unit and the air vent to expose the motor wheel and found a bra wire logged in the wheel. I removed the wheel and tested the unit and the noise was gone. Due to the rollers being dirty and making some squeaking noises while testing, I removed and replaced the dryer kit and put t(e unit back together and tested ad the unit operated as designed and very quiet. No lint observed during service, job completed.

Derek S.

MFI2665XEW6 arrived on site to repair unit for no ice production, I confirmed no ice and found ice maker module not responding electrical failure, replaced the ice maker assembly kit and verified operations, no water leak present at the time of service

Derek S.

MFI2665XEW6 arrived on site to repair unit for no ice production, I confirmed no ice and found ice maker module not responding electrical failure, replaced the ice maker assembly kit and verified operations, no water leak present at the time of service

Thomas L.

Arrived on site for no operation. Tested unit and found open thermostat. Replaced And tested. Unit now works properly. Dryer and house venting are both clean.

Kevin B.

Arrived on site and inspected washer and found error code for Long drain, found drain pump catch is blocked by debris and there is no water flowing through it. After clearing drain pump ran a diagnostic cycle and it is now operating properly. No water leaks from connections at time of service, job complete.

Tyler B.

Thomas L.

Arrived on site for unit not starting. Found start button on control panel failed. Replaced control panel and tested. Operations are all now normal and dry.

Derek S.

WRS571CIDM02 Arrived on site to repair unit for freezing items in the fresh food section, i did confirm the items were freezing, the fridge temp was set to 35 degrees, I informed Mr Baydu that the recommendation per factory is 37 and may need to raise higher to avoid freezing, temps can go to 45 degrees, unit is working as designed, no water leak present at the time of service

Derek S.

WRS571CIDM02 Arrived on site to repair unit for freezing items in the fresh food section, i did confirm the items were freezing, the fridge temp was set to 35 degrees, I informed Mr Baydu that the recommendation per factory is 37 and may need to raise higher to avoid freezing, temps can go to 45 degrees, unit is working as designed, no water leak present at the time of service

Kevin B.

Arrived on site and found heating element is operating properly, found several upper rack plastic pieces are missing or broken. Will need to order all pieces, no water leaks from connections at time of service, job complete.

Robert J.

KRFC300ESS01 Arrived on job to replace door. After replacement of parts test gasket. Operation normal. No leaks detected. Job complete

Thomas L.

Arrived on site for no spin condition. Entered vacation home via garage door and code per builder. Found unit would not spin. Calibrated the control via step 4 of diagnostics. Unit now operates mproperly with no water leaks.

Tyler B.

Thomas L.

Arrived on site or noisy operation. Upon inspection I found that the condenser fan motor bracket on the left side was vibrating. Resecured bracket by tightening screws and unit and operates with the normal sound level and no water leaks. The customer had her friend run cleaner prior to my arrival.

Tyler B.

Kevin B.

Arrived on site and found ice production is good, took 1 picture. Found temperature in freezer is 4-5 degrees. Temperature in fresh food is 40-42 over temp alarm is beeping but after clearing it has stopped. Alarm was likely due to doors being opened for a while when last diagnosis happened. No water leaks from connections at gime of service, job complete.

Derek S.

WDT710PAHZ1 Arrived on site to check unit for not drying the dishes, I ran service test and all functions checked good, heated is working and unit is working as designed, informed Mrs to use rinse aid to assist with drying and how to adjust, also gave tips for optimal performance, no water leak present at the time of service

Derek S.

WDT710PAHZ1 Arrived on site to check unit for not drying the dishes, I ran service test and all functions checked good, heated is working and unit is working as designed, informed Mrs to use rinse aid to assist with drying and how to adjust, also gave tips for optimal performance, no water leak present at the time of service

Thomas L.

Arrived on site for no spin condition. Entered vacation home via garage door and code per builder. Found unit would not spin. Calibrated the control via step 4 of diagnostics. Unit now operates mproperly with no water leaks.

James C.

Arrived on site and tested unit. Founder lower latch on door has broken off. Removed broken piece of latch from interlock and installed new door. Tested for proper operation and found unit working properly. Job complete

James C.

Arthur B.

MTB2254MES00 (Top Mount Refrigerator) - Arrived onsite for tenant complaint of top mount refrigerator not cooling in fresh food compartment. Found evaporator not running. Removed evaporator cover and remove faulty fan motor. Installed new replacement. Cleared air channel of any ice. Reassembled. Tested unit. Unit now circulating air as intended. No other issues found. No water source connected to unit at time of service.

Dona W.

Arrived on site for no operation on unit, found after previous tech replaced door locks unit then no longer had door error. Once door lock error went away unit would then not power on. Replaced main control that was burned on 3421 and 3419 connectors. Once control replaced unit would run for approximately 4-7 seconds and then shut off. Found low voltage on transformer not allowing supply to run control. Also found that customer stated there was major noise before unit stopped working. Will need to bring capacitor diode and magnetron with transformer on next visit to verify unit is heating. Will need authorization ordering one CNOTE- authorization. Unit is unplugged. Office will reschedule once authorization is received.

Thomas L.

Arrived on site for no ice condition. Found freezer temp at -1 and fresh food at 38 degrees. Found emitter / receiver giving double flash failure code.

Wesley P.

WFG320M0BS3 Arrived on site to diagnose gas smell. Found unit to be operating leak free. No smell detected during testing. Advised customer on findings and demonstrated diagnostic process. All checks good.

Derek S.

WMH1163XVQ0 Arrived on site to repair unit for not heating, found magnetron shorted and caused damage to capacitor and diode, replaced the magnetron, capacitor and diode and verified operations with no issues.

Derek S.

WMH1163XVQ0 Arrived on site to repair unit for not heating, found magnetron shorted and caused damage to capacitor and diode, replaced the magnetron, capacitor and diode and verified operations with no issues.

Luis M.

Ice machine-replaced failed water sensor

Arthur B.

WFW92HEFW0 (Front Load Washer) - Arrived onsite to remove and replace tub assembly from my prior visit’s diagnosis. Removed cracked tub and installed new replacement with valve and drain pump. Reassembled. Tested unit. Unit now fills,agitates,drain and heats as intended. Water supply is leaking. Turned supply off. Customer was aware of the leak. No other issues found. No water leaks detected at time of service.

Kevin B.

Arrived on site and replaced motor pulley, and repair kit, and handle diagnosed on previous visit. After replacement dryer is working properly, job complete arrived on site and replaced motor pulley, and repair kit, and handle diagnosed on previous visit. After replacement dryer is working properly, job complete

Thomas L.

Arrived on site for no operation. Found unit totally dead. Found L1 wire loose in junction box. Corrected and tested unit. Unit now operates properly with no water leaks.

Lou S.

arrived on site to inspect washer start button not working. Upon further inspection, I placed the unit in diagnostics and checked for error codes. Error codes 9/2, 0/5 appeared. As I attempted to clear the codes, the unit UI would not function correctly and would not clear the codes nor allow me to advance into diagnostics mode 51. I removed and replaced the main control and control panel and placed the unit in diagnostics and calibrated the unit under mode 52. After calibration, I placed the unit in mode 51 and continued with testing. The unit operated as designed with no error codes at the end of testing. No after leaks observed during service, job completed.

Lou S.

arrived on site to inspect oven temps. Upon arrival, the customer advised that they were baking and the food came out not fully cooked and were concerned that the unit wasn’t heating properly. Using my thermal couple, I placed my lead in the middle of the center rack and turned the unit on at Bake 350 degrees. At the 350 degree notice, I had a reading of 353. I continued with my readings and achieved 328, 366,323, and 374 for an average of 349 degrees. I advised the customer of my findings and there there is no reason to calibrate the unit. No gas leaks detected during service, job completed.

Arthur B.

GSS20IEMBWW (SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator making noises. Slid unit out and found noises is coming from evaporator fan in freezer area. Advised that compressor is good and unit is cooling properly. AHS will not replace part due to noise. Unit is working as intended. All water connections were dry at time of service.

Arthur B.

ED5PVEXWS06 (SxS Refrigerator) - Arrived onsite for SxS refrigerator not cooling properly and shutting on and off. Found defrost filter indicator flashing and not resetting. Removed defrost timer and thermostat. Reassembled. Unit now comes on and cools properly. Unit filter light is now green. No other issues found. Collected 1 Guard SVC fee of $60.00. All water connections were dry at time of service.

Arthur B.

WED75HEFW0 (Dryer) - Arrived onsite for customer complaint of dryer not heating. Removed dryer bulkhead and found element grounded on base and cutoff with no continuity. Removed and replaced cutoff and element. Reassembled. Tested unit. Unit now heats and tumbles as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Arthur B.

MVWC565FW0 (Top Load a Washer) - Arrived onsite for customer complaint of washer not completing cycles and fill issues. Ran diagnostics and found error code F8E3 (Overflow Condition). Found drain hose was too long and sitting on floor. Was able to shorten drain hose and install properly to drain port of house. Calibrated unit. Unit completed successfully. Tested unit. Unit fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.

Arthur B.

WTW5000DW1 (Top Load Washer) - Arrived onsite for customer compliant of top load washer not completing cycles. Ran diagnostics and found error code F2E1 (Stuck Key), F8E1 (Long Fill). Cleared error codes and ran calibration. Unit calibrated successfully. Tested water valves. Water valve check ok. Did notice customer has seal off drain. Advised to add an air hole to allow proper air ventilation. No other issues found. All water connections were dry at time of service.

Arthur B.

MVWC555DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not completing cycles. Tested unit and found lid latch not locking and keeps clicking. Found lid latch faulty. Removed lid latch and installed new replacement. Reassembled. Calibrated unit. Unit calibrated successfully. Unit now locks,fills,agitates,drain and spins with no issues. Charged labor TL330 $59.99 plus taxes. All water connections were dry at time of service.

Chase S.

WED5000DW2 Arrived on site to repair unit for not heating, found thermal cut off reading open, found air vent restriction, removed the lint out of unit and duct, replaced thermal cutoff, verified all operations with no isssues, notified Mrs to have the apt air duct professionally cleaned, if the same issue occurs it would not be covered under warranty, dryer and duct free of lint at the time of service.

Lou S.

arrived on site to inspect oven door glass broken. Upon further inspection, I found that t(e upper oven door inner glass had shattered and needed replacing. Using my vacuum, I cleaned up the remaining glass pieces from the door and installed the new inner door glass. Placed the door back on the unit and cleaned the glass from around the unit and the bottom oven door. Job completed.

Arthur B.

WFW8740DC0 (Front Load Washer) - Arrived onsite for customer wanting to clean out drain trap on front load washer. Charged labor FL190 $149.99. Gave customer 10% military discount. Removed front door assembly and removed drain trap. Found coins inside drain trap. Reassembled. Cleared error codes. Tested unit. Unit now washes,agitates,drain and spins as intended. All water connections were dry at time of service.

Chase S.

GTW810SPJ1MC Arrived on site repair unit for water leakage, found that a hose was not properly connected to the water valve and causing leak, reinstalled the hose and added a hose clamp to secure hose onto the valve, verified operations unit is no longer leaking.

Arthur B.

WED49STBW1 (Dryer) - Arrived onsite for customer complaint of dryer not heating properly. Removed back panel and checked element. Found element has no continuity. Removed and replaced element. Reassembled and tested. Dryer now heats and tumbles as intended. No other issues found. Dryer vent and lint trap as clean of lint at time of service.

Thomas L.

Arrived on site for no operation. Found open fuse in control panel. Replaced fuse and unit tested correctly.

Thomas L.

Arrived on site for unit that will not dispense water. At this time the water dispenser work properly. Unit will need a right fresh food section door gasket. Will check dispenser again on return visit.

Tyler B.

Chase S.

Tyler B.

Chase S.

WRX735SDBM03 Arrived on site to repair unit for no ice production. Ice production had stopped for several days. Cycled ice maker and found all functioned but motor has stalled. Replaced ice maker. It cycled and filled. All checks good. Job complete. No water leaks present.

Arthur B.

MEDB855DC4 (Dryer) - Arrived onsite for complaint of dryer not heating. Checked incoming voltage and got 240V. Removed drum and check cutoff and element. Found cutoff with no continuity but element checked ok. Removed and replaced cutoff. Reassembled and tested. Dryer now heats as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Lou S.

arrived on site to inspect oven door gasket loose and door glass scratched. Upon further inspection, I found that the door gasket is hardening and falling off and needs to be replaced. Also, the inner door glass is badly scratched. I removed the door and removed and replaced the inner door glass and door gasket and put the door back in place. Job completed.

Thomas L.

Arrived on site for Noisey operations. Customer loaded clothes in unit so we could get a good weight in the unit. All operations were normal and no leaks were found. U

Tyler B.

Chase S.

WRF535SMBM00 Arrived on site to repair unit for no ice production and freezer light not coming on, found that the freezer door switches was iced up and causing the switch to malfunction, found that the ice maker module was defective fill circuit was shorted, replaced the ice maker and verified operations, cleaned out the switch and verified operations and that the freezer door is sealing properly. No water leak present at the time of service

Chase S.

WRF757SDEM00 Arrived on site to repair unit for no ice production, ran service diagnosis test for ice maker and found error code motor lost position, also the ice maker failed the harvest test cycle, will need to have ice maker replaced due to mechanical failure, replaced the ice maker and verified unit and ice maker operations with no issues. No water lea

Chase S.

Thomas L.

Arrived on site for thin ice condition. Added water manually to the reservoir above the level that the machine itself put in and the unit made thick ice. Contacted manufacturer and he suggested to put the unit in manual fill and make sure that the voltage stays constant to the water valve which it did not. Thus indicating a defective control. This is a vacation home there for customer needs the 19th for service. Andrew SR# 7722894913

Arthur B.

TFX28PBDABB (SxS Refrigerator) - Arrived onsite to install new water tubing to SxS refrigerator from prior rediagnosis. Removed dry rotted water line and installed new 5/16th tubing. Connected water supply and turned on. Tested water dispenser and found water now dispenses with no water leaks. No other issues found. All water connections were dry at time of service.

Lou S.

arrived on site to inspect noisy dryer. Upon further inspection, I turned the unit on and immediately it began to make a loud rubbing noise. I removed the top and front lower panel to inspect and when I turned the unit on again, I could hear that the noise was coming from the rear rollers area. I removed the door and drum and as I was replacing the rear rollers, I found that the right rear roller was rubbing on the axle causing the friction noise. I removed and replaced the dryer kit and tested. Unit operated as designed with no noise. No lint observed during service, job completed.

Tyler B.

Thomas L.

Arrived on site for unit leaking water. When I arrived the unit was pulled out of the cabinet approximately halfway. The Mr. requested that I not to do the repair because they were busy. He did inform me that the plumber pulled the unit out the wall to turn the water off and they found that the copper tubing behind the fridge was leaking. I informed the Mr. that that would be house related not product related. The Mr. will have his plumber replace the leaking copper pipe.

Tyler B.

Tyler B.

Kevin B.

Arrived on site and Set oven to preheat and found vent and fan are operating properly. Vents location is normal and explain to customer that high temperatures or Long cook times may result in hot air blowing from vent. This is normal operation and can’t be adjusted. Job complete.

Jonathan S.

Whirlpool washer model# WTW5000DW1. Not spinning and clothes are coming out wet.

Luis M.

Built in Subzero-replaced fresh food evaporator

Arthur B.

GSS25JFPAWW (SxS Refrigerator) - Arrived onsite to install parts to SxS refrigerator from prior tech’s diagnosis. Removed evaporator cover and defrosted evaporator. Upon defrosting evaporator, found defrost heater element is shorted out. Will need element heater assembly to complete repair. R/S for 9/11. Unit now cooling but will er to complete repair. All water connections were dry at time of service.

Robert J.

JVM3162RJ1SS Arrived on job for complaints of noise. Found the heat shield too close to transformer. Moved shield and test . Noise now normal.

James C.

Arrived on site and tested unit. Found very little water flow from dispenser and ice cubes are very small. Checked water line and found it to be pinched behind unit. Corrected supply line and tested. Unit working properly and all water connections dry at time of service. Job complete

Thomas L.

Arrived on site for both oven not heating and multiple burners not igniting. Both oven igniter’s are defective. The left front burner is defective. However all of the burner head screws are corroded and will break into burner heads. All must be removed to do the repair. So that means two igniters will need to be replaced. All five burners need to be replaced. All burn or screws will need to be replaced. This is an approximate $900 repair and the customer wants to look at new units. $90.92 each. Oven igniters $62.22 each burners $289.99 work

Arthur B.

WRX735SDBM00 (French Door Refrigerator) - Arrived onsite for customer complaint of french door refrigerator not making ice. Removed ice maker assembly and found ice maker stripper motor shorted. Removed ice maker and installed new replacement. Reassembled. Ice maker called for water immediately. No other issues found. All water connections were dry at time of service.

Luis M.

Refrigerator-replaced failed ice box fan

Thomas L.

Arrived on site or unit leaking water. The Filmin that takes the water into the icemaker has a hole in it it is spraying water out. Water is turned off.

Lou S.

arrived on site to inspect refrigerator not dispensing ice and water in the bottom of the freezer. Upon further inspection, I found that the Evap drain tube was clogged and causing the water buildup in the bottom of the freezer. I unclogged the tube and it flowed freely. Also, I found that the ice chute door was broken. I removed and replaced the ice chute door and tested and it operated as designed. No water leaks observed during service, job completed.

Thomas L.

Arrived on site for improper operation. Upper oven Would program but not run. Replaced controls and tested unit. Unit now operates correctly.

Wesley P.

KDTE254ESS2 Arrived on site and found wires shorted at power block. Corrected wiring. Unit operating as designed. All checks good. No leaks at time of service.

Tyler B.

Arthur B.

WRX735SDBM00 (French Door Refrigerator) - Arrived onsite for customer complaint of icemaker not making ice on french door refrigerator. Found icemaker stuck mid harvest. Removed icemaker and installed new updated replacement. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.

Thomas L.

Arrived on site for him proper temperatures. I found that the freezer 10° in the fresh food was at 46°. Upon inspecting unit I found a beautiful frost pattern on the evaporator coil. I found that the condenser coil needed vacuuming very badly. I also found that the fresh food air vent hood products in front of it totally blocking it. I suspect these two things were causing the M proper temperature conditions as both fans and the compressor were working properly. All water connections were dry.

Arthur B.

MFI2570FEZ05 (French Door Refrigerator) - Arrived onsite for customer complaint of center mullion damaged causing warm air to enter. Found bottom part of mullion hinge damaged. Removed damaged hinge and installed new replacement. Reassembled. Tested unit. Door opens and closes as intended. No other issues found. All water connections were dry at time of service.

Chase S.

MHW5500FC0 Arrived on site to repair unit for e1f9 error long drain, found unit was draining water slow, removed the pump filter and found pump clogged with debris, cleared out all the debris from pump and verified unit is draining as designed, all functions Checked good in service test, no water leak present at the time of service.

Arthur B.

CAE2745FQ0 (Top Load Washer) - Arrived onsite to install new balance ring and tub ring to top load washed from my prior visit’s diagnosis. Removed top and removed damaged parts. Installed new replacements. Reassembled and calibrate unit. Unit calibrated successfully. No other issues found. OF to charge labor TL230 $189.99 plus taxes. All water connections were dry at time of service.

Scott M.

Washer whirlpool not draining

Jonathan S.

KitchenAid dishwasher model# KUDE60FVSS0. Not heating.

Luis M.

Built in Kitchenaid-replaced failed icemaker

Thomas L.

Arrived on site for icemaker spilling in freezer. Found slow turning module causing unit to overfill and leak. Replaced ice maker and all water connections are dry.

Arthur B.

KRMF706ESS01 (5 Door French Door Dual Evaporator Refrigerator) - Arrived onsite for customer complaint of 5 door french door refrigerator not cooling intermittently and water not dispensing. Removed back control cover and found control relay clicks on and off. Removed HV control and installed new replacement. Reassembled. Unit came on and began cooling immediately. Water dispenser not works as intended. No other issues found. All water connections were dry at time of service.

Chase S.

WRX735SDHZ00 Arrived on site to repair unit for not dispensing cubed or crushed ice, replaced the motor, washer, and impeller, checked over the ice bucket as well, verified not crushed and cubed operations with no issues, no water leak present at the time of service.

Robert J.

KFIS20XVMS3 Arrived on job for complaints of not cooling. Unit was already pulled out and unplugged. Checked main control and program to code 2213. No leaks detected at time of service.

Lou S.

arrived on site to inspect refrigerator door not sealing. Upon further inspection, I found that the left rc door mullion was not engaging due to the door sitting too low. I removed the left rc door and found that the bottom hinge was slightly bent downward. I adjusted the hinge so that it sat level and placed the door back and tested and the door and mullion close properly. Using the leveling legs, I leveled the unit so that the doors close properly as before, they remained open and had to be forcefully closed. Now they close without force. No water leaks observed during service, job completed.

Wesley P.

Repaired oven by adjusting bake Ignitor for consistent recognition.

Dona W.

Arrived on site for customer complaint that they have to cycle dryer more than one time for clothing to get dry. Customer is using sensor dry and not time dry, instructed customer on drying alike clothing to where sensors will be able to evenly read clothing dampness. Also instructed customer if drying unlike clothing to use time dry. Showed customer how to clean sensors due to customer using dryer sheets. Venting is clear as air flow is good. Ducting is going over 25 feet to get to outside- this will reduce new air flow. Verified temperatures on sensor cycles and on time dry. All temps are within specification. Did increase dry time on sensor dry to 15% more time. Unit is not hooked to water but has steam cycle. All operations check good.

Thomas L.

Arrived on site for unit sparking during operation. The Mr. and the Mrs. and myself all used the cooktop and it all work perfectly. We also boil water and everything went perfectly.

Brandon C.

Arrived on site for unit making noise and not washing, found bad wash motor, I replaced wash motor, unit tested good. No leaks at time of service.

Arthur B.

WED4815EW0 (Dryer) - Arrived onsite for customer complaint of dryer not heating. Removed back panel and found no continuity on element an cutoff. Removed cutoff and element and installed new replacement. Reassembled. Tested unit. Unit now heats as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Lou S.

arrived on site to inspect dishwasher not buying. Upon further inspection, I placed the unit in diagnostics and checked for error codes and error code 5/1 appeared. I cleared the code and continued with testing. At the end of testing, the unit operated as designed with no error codes. I took a cup of water and poured it on the heating element and it sizzled and steamed so I know it's operating. I recommended some cycles and ways to operate the unit in order to attempt to get the dishes dry. Customer is using appropriate detergent and rinse aid, as well. No water leaks observed during service, job completed.

Jonathan S.

Whirlpool gas range model# WFG720H0AS1. Oven not maintaining correct temperatures.

Chase S.

Kfis29pbms Arrived on site and check refrigerator for ice build up. Found ice building up on the back of the adapter behind the icemaker. Tested ice box fan through diagnostics and tested ice dispenser function. Unit will need a new adapter and will also need control kit per service pointer.

Wesley P.

Calibration and oven testing for temp problem. All checks good. Advised builder on findings.

Arthur B.

WMH32L19AS0 (OTR Microwave) - Arrived onsite to install new interlock switches to OTr microwave from prior visit’s diagnosis. Removed 3Way,NC,NO switches and installed new replacements. Reassembled. Tested unit with 1 cup of water for 2 mins. Water was boiling hot. No other issues found.

Lou S.

arrived on site to inspect oven not level. Upon further inspection, I used the customers pan and set it on the grates. I found that the grates are warped causing the pan to rock back and forth on the grate. I tested all burners and all are working properly. I am ordering a grate kit and will have it shipped directly to the customer D2C. No gas leaks observed during service.

Chase S.

WRS325FDAM02 Arrived on site to repair unit for water leak, found that the water line from water valve to ice maker was cracked, replaced the water line and added a new clamp, verified operations, no water leak present at the time of service, .

Chase S.

Brandon C.

Arrived on site for door not staying closed, I replaced the strike and catch, unit tested good.

Jonathan S.

Whirlpool refrigerator model #WRS973CIDM00. Arrived on site for refrigerator ice maker not producing

Arthur B.

WFW88HEAC0 (RC Evaporator) - Arrived onsite for customer complaint of front load washer not completing cycles. Ran diagnostics and found error code F9E1 (Long Drain). Removed front door assembly and removed drain trap. Found socks and coins inside drain trap. Removed and cleaned out drain trap. Reassembled and tested. U it now fills,agitates,drain and spins as intended. No other issues found. Charged labor FL160 $179.99 plus taxes. All water connections were dry at time of service.

Chase S.

WDT780SAEM2 Arrived on site to repair unit for not draining, found that the drain hose was clogged with debris, cleaned out the drain line and verified all operations with no issues, no water leak present at the time of service

Chase S.

KRSF505ESS01 Arrived on site. Checked refrigerator for complaint of no cool in freezer section. Customer had ice in bin melt and food soften. Upon arrival found freezer 1-2 degrees and rc 38 degrees. Ran diagnostics and both fan motors are operational. No defrosting issues on either evaporator. Thermistors test good. Exited diagnostics and freezer fan running. Changed defrost mode from adaptive defrost mode to timed. All functions check good at this time

Chase S.

WMH31017AS Arrived on site to repair unit for door not closing and light staying on, found that the upper door switch interlock spring came off the cam, reinstalled the spring on the upper interlock, verified operations with no issues.

Arthur B.

MFF2558VEW7 (French Door Refrigerator) - Arrived onsite for customer complaint of icemaker leaking. Found icemaker leaking from front of mold. Removed icemaker and installed new replacement. Reassembled. Icemaker called for water and found no leaks coming from mold. No other issues found. All water connections were dry at time of service.

Chase S.

Arrived on site to repair unit for door not closing and light staying on, found that the upper door switch interlock spring came off the cam, reinstalled the spring on the upper interlock, verified operations with no issues.

Tyler B.

Thomas L.

Arrived on site for no ice production. Not circulating water. The water circulation pump has failed. Replaced water circulation pump and unit is now working properly and all water connections are dry.

Chase S.

JDB2150AWB Arrived on site to repair unit for noisy operation, ran unit and found that the wash motor is making a loud grinding sound due to mechanical failure, will need to replace the wash motor assembly, ordering part, no water present at the time of service. Customer stated that the same repair has been performed prior. Contacted homeowner to reschedule and left a voicemail. Office will need to reschedule

Arthur B.

GTDP200EM0WW (Dryer) - Arrived onsite for customer complaint of dryer not starting and timer just spinning. Found timer mechanism is stripped. Ordering new timer assembly. Also could not find M&S on unit. R/S for Tuesday 9/11. Dryer vent and lint trap was clean of lint at time of service.

Scott M.

Jenn air 36’ gas cooktop , gas leak

Arthur B.

RT21AKXKQ02 (Top Mount Refrigerator) - Arrived onsite to install heat probe to top mount refrigerator from prior tech’s diagnosis. Cleaned out FC section and removed evaporator cover. Installed heat probe. Used steamer to clear our drain tube channel. Reassembled. No other issues found. No water connections made to unit at time of service.

Lou S.

arrived on site to inspect refrigerator lights not working. Upon further inspection, I removed the water box cover to inspect the lights wiring harness and found that they were all good. I removed and replaced the LED board in the back of the unit and found that the board was bad as the lights came on inside. No water leaks observed during service, job completed.

Jonathan S.

Amana Dishwasher model# ADB1400AGS1. Not filling with water.

Steve C.

Arrived on site for the unit will not fill with water. Removed the back panel and found the valve was not connected to the control. Secured the connection and tested the unit. Unit works properly and all water connections were dry at the time of service.

Thomas L.

Arrived on site for no cool condition. Replaced failed evaporator. Unit now operates properly. No water connected to this unit.

Arthur B.

WMH31017FS0 (OTR Microwave) - Arrived onsite for interior light of OTR microwave flickering. Removed console and found 3 way,NC,NO switches burnt. Removed and replaced upper interlock and all 3 switches. Reassembled. Tested unit. Unit’s interior light come on and off as intended. No other issues found.

Tyler B.

Chase S.

LSR8233EQ1 Model LSR8233EQ1 Arrived on site to repair unit for not draining, found the lid switch faulty mechanical failure, replaced the lid switch and verified all operations with no issues, no water leak present at the time of service

Jonathan S.

GE oven model# JVP24EK4BB. Arrived on site for oven not heating on bake mode. Performed diagnostics

Arthur B.

KDPE334GBS0 (Dishwasher) - Arrived onsite for customer complaint of lower dishwasher rack not sliding properly. Found LH side of tub is dented in causing rack issues. Tested unit. Found also sump not circulating water. Ordering sump and tub assembly to complete repair. Next available for customer is 9/14. R/S for that day. Customer will also have unit uninstalled as well. All water connections were dry at time of service.

Thomas L.

Arrived on site for no drain. Upon arrival there was a small amount of water in the rear of the basket. I turned the unit on and observed a complete rinse/spin cycle. All operations are normal with no problems and no leaks found. It is possible, since this was clear water that I saw, the water valve my periodically be seeping. This is a Full size stacked washer and dryer and I cannot access anything in the unit. The customer will let me know 24 hours from now if there is any water in the unit and she will not use the unit during that 24 hours. We will know then what to tell American home Shield.

Tyler B.

Chase S.

WFG505M0BB2 Arrived on site. Found cooktop surface with scratches on left and right hand edges and small dents on left side. Replaced cooktop surface, tested all burner functions and had customer inspect. All checks good. Job complete

Robert J.

WMH32L19AS Arrived on job for complaints of not heating. Unit not recognizing door to be closed. Replaced switches and holders per whirlpool recommended repair. After replacement test unit operation normal.

Tyler B.

Jonathan S.

Whirlpool refrigerator model# WRF555SDFZ05. Not dispensing ice

Chase S.

KDTM354DSS4 Arrived on site to repair unit for not washing, Verified all operations in service test and found that the wash motor was defective and not pumping water. Replaced the wash motor assembly and verified all operations with no issues, gave tips for soap usage with hard water, no water leaks present after repairs. Job complete

Chase S.

GU2400XTPS1 Arrived on site. Checked dishwasher for no operation. Found clean light blinking repeatedly. Inspected heater and ran diagnostics. Found heater bubbled up on back left side. Also several other areas where outer portion of heater is breaking off. Checked voltage out of control to heater and had 2.3 vac indicating shorted control as well. Console has several standoff’s that are stripped not allowing panel to properly secure and door to close. Will need the console, control and heater to repair. Left unit unplugged until repair complete. No water leaks present.

Wesley P.

Customer instruct on dryer and range oven. Advised according to questions and concerns. All checks good.

Thomas L.

Removed and replaced week inlet water valve and slow turning icemaker. Unit now fills correctly with no water leaks.

Kevin B.

Arrived on site and found the dryer is heating properly, took one picture of temperature at 140° and one picture of element on. Removed vent hose and found airflow out the rear of the dryer is good. Recommended to customer that vent to exterior of home be cleaned by a service. The last time this was done is unknown. No lint build up and dryer at time of service, job complete.

Lou S.

arrived on site to inspect refrigerator not cooling. Upon arrival, the customer advised that the unit was operating and cooling just fine, but the compressor never shuts off. The unit was located outside on the northwest side of the house under a porch. The unit was unplugged at the time of service. I plugged the unit in and waited for it to cool. The unit began to cool immediately. I inspected the condenser coil on the back of the unit and it was very clean and the condenser line was beginning to get hot. The unit was operating as designed, but due to it being outside and the outside temps getting close to or over 100 degrees, the compressor will continue to run to keep everything inside the unit cold. I found nothing wrong with this unit. I quoted the customer RF100. $99.99 for a total including tax of $108.24. The customer paid in full. No water lines connected to the unit. Job completed.

Robert J.

NTW4516FW2 Arrived on job for complaints of not starting. Found washer unplugged. Plugged in washer drain pump activate, cancel program and ran diagnostics. No code and normal operation. No leaks detected at time of service. Job complete

Jonathan S.

Whirlpool oven model # WOS51EC0HS00. Door not closing correctly.

Thomas L.

Arrived on site or no ice condition. Found that the icemaker was overfilling causing the blades to jam. Replaced ice maker and all water connections are dry.

Chase S.

GU2400XTPS1 Arrived on site. Checked dishwasher for no operation. Found clean light blinking repeatedly. Inspected heater and ran diagnostics. Found heater bubbled up on back left side. Also several other areas where outer portion of heater is breaking off. Checked voltage out of control to heater and had 2.3 vac indicating shorted control as well. Console has several standoff’s that are stripped not allowing panel to properly secure and door to close. Will need the console, control and heater to repair. Left unit unplugged until repair complete. No water leaks present.

Robert J.

RED4516FW0 Arrived on job for complaints of not starting. Found tab on door switch broken. Replaced switch and test. Operation normal.

Thomas L.

Thomas L.

Arrived on site for shelf that will not fit properly. Found3rd shelf in fresh food section was not aligning properly in shelf ladder. Corrected and shelf now fits properly.

Thomas L.

Arrived on site for noisy fan operation. Remove unit from wall and found that the fan was not the problem but the way that the previous servicer reassembled the back of the unit. The back panels were all loose and not in proper place. Corrected and the Mrs. and I now hear the unit working with a normal sound level.

Tyler B.

Arthur B.

RF368LXPB1 (Freestanding Range) - Arrived onsite for customer complaint of freestanding range COOKTOP ON light stays illuminated. Removed back panel and found RF infinite switch faulty. P&L are as follows; WP3140400 (Infinite Switch) $40.85, CO380 $159.99 plus taxes. Removed and replaced RF infinite switch and reassembled. Indicator light now off and works as intended. No other issues found.

Arthur B.

ED5NHAXNB01 (SxS Refrigerator) - Arrived onsite for customer complaint of SxS refrigerator icemaker not producing ice. Found icemaker stripper continuously rotating. P&L are as follows; 2198597 (Icemaker) $130.94, RF360 $169.99 plus taxes. Removed and replaced icemaker. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.

Paul R.

KitchenAid Dishwasher Model KUDS01FLSS6. Arrived onsite for the dishwasher that will not stay latched. I found the latch and strike worn from normal use. I found the unit not level and leaning forward. I leveled the unit in the cabinet. I replaced the latch and strike and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.

Thomas L.

Arrived on site or leaking water in freezer. Inspected unit and found some hard solid ice in the corners of the freezer pizza shelf. More inspection found that the top flange in the freezer section was gapped pretty bad. With food grade silicone I corrected that gap around the freezer. All water connections are dry.

James C.

Arrived on site and tested unit. Found that condensation is building on ice bin and dripping from chute. Found chute door stuck halfway open causing issue. Reset motor position and tested. Clear d ice build up from ice container and verified ice maker function. Unit working properly and all water connections dry at time of service. Job complete.

Tyler B.

Dona W.

Arrived on site for no hot water entering unit during wash cycle, found hot water valve mechanically closed not allowing for flow. Replaced valve and verified unit is now allowing for hot and cold water to enter. Ran unit through entire cycle and verified operations and no leaks found. All water connections are dry. Unit is outside in hallway on concrete.

Arthur B.

WRX988SIBB01 (French Door Refrigerator) - Arrived onsite to install new LH/RH brackets and gasket to FC door from prior tech’s diagnosis. Removed brackets and gaskets and installed new replacements. Used heat gun to shape gasket to cabinet. Door now seats well to cabinet. No other issues found. All water connections were dry at time of service.

Thomas L.

Arrived on site for no operation. Found unit totally in operable. Replaced control panel of use and rear thermal fuse unit now operates correctly.

Dona W.

Arrived on site for washer leaking during usage, found hot side valve is leaking through small crack. Will need new valve.Unit is being used in a non residential veterinarian office. Spoke to EB. Discussed with customer that they will need to contact whirlpool to cover unit as commercial. Turned water off to unit. All other water connections dry.

Robert J.

WFW9640XW00 replacement of motor control. After replacement of control test unit, operation normal. No leaks detected at time of service. Job complete.

Arthur B.

EED4400WQ0 (Dryer) - Arrived onsite for tenant complaint of dryer taking too long to dry clothes. Tested unit. Checked outside venting. Found outside venting clogged and not allowing proper circulation. Advised landlord of issue. Dryer heats and intended. Dryer vent and lint trap was clean of lint at time of service.

Brandon C.

Arrived on site for part hanger, I replaced control board and UIB. Unit tested good. Water lines were dry at time of service.

Dona W.

Arrived on site for unit not filling, found pressure switch stuck from factory not allowing for fill, reseated and verified operation. Unit is now filling and washing and draining. Instructed customer about unit not being properly installed with unit not being level, not able to level any further due to cabinets. Instructed customer could potentially cause issues if not installed properly. Checked all water connections dry. Unit running to spec. Sump assy was not with parts.

Thomas L.

Arrived on site for no ice condition. Found open inlet valve coil. Replaced and tested. All water connections were dry.

Arthur B.

KMBS104ESS02 (Built-In Microwave) - Arrived onsite for customer complaint of built in microwave not heating. Uninstalled microwave and removed top. Found wire to 4903 relay was not secured. Secured wired and tested unit with 1 cup of water for 2 mins. Water was boiling hot. Reinstalled. No other issues found.

Dona W.

Arrived on site for unit was completely non functional, found open fuse. Replaced fuse and verified operations, unit is heating properly. All operations check good. Did not see cause for why fuse became open.

Luis M.

Refrigerator-replaced failed starter to compressor

Thomas L.

Arrived on site for no operation and open/close door message. Tested unit operation. I found that the unit was working properly. I discussed with the customer about opening and closing the door properly. She was doing it so gently because she felt like she didn’t want to crack the door. We discussed using a little more force and it worked every time.

Brandon C.

Arrived on site for racks falling apart, customer had upper and lower racks. I replaced upper and lower racks, unit tested good.

Jonathan S.

Jenn-Air oven model# JJW2830WSS00. Error F8-E0. Fan error.

Arthur B.

MVWC415EW1 (Top Load Washer) - Arrived onsite to remove and replace inner basket from prior tech’s diagnosis. Removed leaking basket and installed new replacement. Reassembled. Calibrated unit. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.

Tyler B.

Thomas L.

Arrived on site for left front burner not igniting. Found that the burner switch is defective. Will bring module and igniter along just in case.

Dona W.

Arrived on site for oven not staying at temperature, customer had replaced ignitor, stated that unit would get to temp but would not reignite. Upon arrival found customer still had unit disassembled. Reassembled and ran unit and checked temperatures, unit reignited each time temp dropped below 335 and held average temperatures of 359 degrees. All operations check ok at this time, charged customer 108.24 for co100. Diagnosis fee on card. Did not need to pull unit out. All operations check good. No gas leaks.

Arthur B.

MVWX655DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not completing cycles. Ran diagnostics and found error code F9E1 (Long Drain). Tilted unit up and found drain pump faulty. Removed and replaced drain pump. Reassembled and calibrated unit. Unit completed successfully. Tested unit. Unit fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.

Brandon C.

Arrived on site for dishwasher not washing dishes, found bad wash motor. I replaced wash motor, unit tested good. No leaks at time of service.

Tyler B.

Jonathan S.

Whirlpool cooktop model# WCG55US6HS00. Arrived on site for cooktop, burners knobs not centered to ma

Thomas L.

Arrivedon site for unit stalling during cycle. Arrived and found the wash light illuminated but the machine was not doing anything. Removed and replace control. Calibrated control. Ran unit through step 3 of diagnostics and all operations were normal. Tested unit for short while in rinse/spin cycle. All water connections were dry. Customer needs to convert outlet to 3prong outlet to insure future operations.

Dona W.

Arrived on site for water leaking from machine, found upon arrival that house side hot hose is leaking. Found that seal inside of hose is split allowing for water to leak out of hot hose. Will need to replace hoses on return visit. Valve does not appear to be leaking will bring on return visit once new hoses arrive. MS is requesting that whirlpool replace hoses for customer. Ran unit to check for any other water leaks, unit filled, agitated, spun and drained. No leaks observed from any other spot on unit. Will need autho for hoses. All water has been turned off to unit as far as tech able to, hot side still has slight drip and customer is aware and has put towel around. No damage has been done to home per customer. All water connections dry. Return date set for Monday 9/10/18 as customer is not available Friday. Please set up sooner service if available. Customer needs morning appointment.

James C.

Arrived on site and tested unit. Found transformer buzzing loudly and no heat. Pulled unit and replaced the mag, cap, and diode. Tested for proper operation and found unit working properly. Job complete.

Robert J.

WED4815EW Arrived on job for complaints of noise. Remove drum and found the support roller left side broken. Replaced rollers and test . Noise and operation normal.