"Arrived on site to diagnose oven not getting to proper temp. Customer said air fryer and bake seemed to come up short of 300 based on oven thermometer. I tested the unit and found the convect fan blade retaining but always loose, so the blade was able to spin in the shaft due to the amount the nut had backed off. I reattached and tightened and verified the blade is now spinning to the proper RPM and power. Unit working as designed. Call completed, no parts needed."

"Arrived on site to inspect refrigerator with uneven door handles. Upon further inspection, I checked the door levels and alignment, and all checked good. I removed the handles and checked the studs, and made sure they were straight. I then reinstalled the door handles and positioned them so they were even, and then i tightened down the set screws. The door handles are now aligned. No water leaks were observed during service. No parts installed. Vacant uni no one present to sign"

"Arrived on site for tripping breaker. Upon arrival, followed protocol for breaker tripping issues. Pulled unit from cabinet. Inspected harness install and is good. Inspected harness connections on control and are good. Inspected both elements and are good. Replaced control W11649350,bake element W11545804, and broil element W11617232. Test unit by preheating to 450. Unit preheated correctly. Allowed burn off for :30 minutes. Unit is operating as designed. Job complete. This is a new build. No one available to sign off completed repair."

"Arrived on site to inspect intermittent ice production. Upon further insp3dtion, the customer informed me that he would ocasionnaly hear the ice maker attempted to fill, but no water would come in. I gained access to the valve and tested it . The valve is operating as designed. I checked the fill tube heater and checked voltage going to the heater with test 19. This test checks good. I tested the ice fan and checked the thermistor, and they also checked good. I can conclude that the ice maker fill tube was becoming frozen. I secured the ice tube in place more firmly and ensured that it was making proper contact with the tube. I reassembled the unit. The ice maker is woeking as designed. No water leaks observed during service. No parts installed."

"Arrived on site for not operating. Upon arrival ran, customer demonstrated issue. Found that customer is holding start button too long, eventually pausing unit. Instructed customer on how to start unit. Customer tried several times and is now able to operate correctly. Unit is operating as designed. No leaks present. Job complete no parts needed"

Arrived onsite for previously diagnosed parts. I replaced the drain motor that was previously diagnosed and ran the unit. Unit now operates as designed and will drain water. No water leaks present at time of service. Call complete. Installed W11462456 Drain motor.

Arrived onnsite for door glass being broken. Confirmed oiter glass was shattered. Disassembled door and replaced front outer glass door. Verified operation. Call complete.

Arrived on site to install previously diagnosed and ordered part. I installed the ice maker and ran a test. The ice maker is now operating quietly. No water leaks observed during service. W11700250

"Arrived on site for making noise, upon arrival, unit is running. Cannot duplicate any unusual sounds. Inspected unit am not seeing any ice build up or any type of restriction near fan. Will need to have tenant monitor unit and get a recording if happens again. Job complete no parts used"

Arrived on site to test unit for not heating. Unit is showing out of warranty. Customer stated builder provided additional 1yr warranty. Advised to contact builder.

"Arrived on site for not dispensing water. Upon arrival, test unit and confirmed issue. Valve is energizing but not dispensing. Found water reservoir is frozen. Thawed out reservoir. Now dispenses correctly. Test temperatures and is good. Recommend tenant uses dispenser often to prevent freezing up. Unit is operating as designed. No leaks present at this time. Job complete. No parts needed"

"WFE515S0JS4 Arrived on site from previous tech to install parts. I installed control board , bake and broil element. Removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. Rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. Checked polarity and voltage readings were correct product works as it's designed. Calling whirlpool safety SR # 7740604597"

"Arrived on site to test unit for tripping breaker, verified that the unit is receiving proper voltage, customer stated that once you turn it on bake it trips within 20 seconds, tested and found unit tripping when preheating, removed ground strap, heated unit to 500, after 30 minutes connected ground and heated back to 500 and advised customer the continue burn off for the next 60 minutes, advised customer that at this point unit has no issues and if it continues to trip then customer will need to contact customer service, at this time e job complete no parts installed"

"Arrived on site to replace previously diagnosed parts. Inreplaced rear bulkhead, rear panel, and blower assembly. Unit tested good after repair. Parts used w11178668, wp8577230, 280043"

"Arrived on site to replace previously diagnosed parts. I replaced gearcase, motor, hub, belt, splutch, and wash plate. After replacing, I ran calibration, unit tested good. No leaks. Parts used w11283592, w11454734, w10752283, wpw10006384, w10721967, w10528947"

"Arrived on site for customer complaint of no ice production. I found failed ice maker, I replaced ice maker, unit tested good. Part used w11700250"

Arrived onsite to replace cooling fan. Moved unit onto floor skid and replaced blower. Tested and unit is now functioning properly. Job complete

"Arrived on site to test unit for loosing power. Found external pump is faulty causing intermittent power loss. Recommending external pump, recirculation pump and bin thermistor. Ordering parts and rescheduled for 01/16. ; ordrng 1 WPW10511923 (Bin thermistor)"

"WRS315SDHM13 Arrived on site for evaporator fan motor constantly running. Upon arrival, inspected compressor and found drawing 0.6 amps. Confirmed both condenser fan motor and evaporator fan motor it's running. RC temps show 36F and FC temps show 0F. Door switches are working fine. Proceeded to replace W11546690 control box due to potential relay stuck open. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

Arrived on site to replace pre diagnosed issue with unt. Replaced both water pump and control. Ran test cycle unit is now functioning properly and as designed to. No leaks present at this time job completed Parts used11396717W11419051

"Arrived on site to test unit for no ice production. Upon arrival customer stated unit will produce ice intermittently but wont dispense. Inspected unit, found ice container coupling stripped causing dispensing issues. Also found when ice maker would fill, water would splash out and causing ice buildup around the ice maker and bail arm. With bail arm frozen, unit thinks ice bin is full and will not harvest. Will need to order parts pertaining to that issue. Ordering parts, no parts installed, rescheduled for 01/16.; ordrng 1 W11244434 (Ice container) and 1 WP2220458 (Coupling) and 1 W10852956 (Coupling spring) and 1 WPW10496649 (Fill tube extension)"

Arrived onsite for range burner knob not working. I pulled off the right end burner knob and found the meatal sleeve stuck onto the valve stem. I was able to pull the metal sleeve off and found it had broke onto the valve stem. I put the knob customer had received from whirlpool and was able to get it to fit as designed. The issue was the metal sleeve broke off onto the valve stem. Unit is now operating as designed. No gas leaks present. Call complete. No parts installed.

Arrived on site to test unit for not washing. Found error f7e2(wash motor not engaging). Verified wash motor seized. Replaced motor assembly(W11460946). Unit now completed diagnostics with no issues. No leaks detected at this time. Job complete.

Arrived on site to replaced door hinges and cooling fan. Replaced hinge LH(W11568941) and RH(W11568813). Found cooling fan noise issue was harness making slight contact with blower wheel. Adjusted and secured harness and no longer making noise. Unit is now working as designed. Job complete.

Arrajon site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer stated that the pods will drop but will not dissolve and the dishes are not coming out clean. I ran the unit through diagnostics and found an F4 E3 (wash motor not running) error code. I tested the unit in confirmed the customers complaint. I replaced the wash motor and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11613479.

ED22DQXAW11 Arrived on site for a refrigerator not making ice. On arrival verified issue tested temperature in the FC -14 and RC 40 to cold to make ice ordering thermistor office to reschedule for client. Returning parts just in case needed no water leaks visible from main water supply. ; ordrng 1 Wp2198202 (Thermistor)

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer advised that the unit just completely stopped washing dishes all of a sudden and will fill and drain only. I ran the unit through diagnostics and found an F4 E3 (wash motor not running) error code. I did confirm the customers complaint and found the wash motor would not recirculate the water. I replaced the wash motor assembly ann tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11613479.

Arrived on site for an ice machine that is making very small cubes and is not making enough ice. Inspected unit and work area. I did confirm the customer's complaint and found thin shavings of ice in the ice container. The customer advised that the unit makes a gurgling sound consistently when it's trying to make ice. I ran the unit through a diagnostic cycle and found the recirculation pump being okay with the water level. When barely any water was in the reservoir. I also found a service pointer (W11623132) indicating the issue would be with the recirculation pump. I did verify that the customers model and serial numbers matched that of the servicee pointer. I replaced the recirculation pump and tested the unit. The unit began to work and operate as designed. Call complete. W11542867.

"Arrived on site to inspect refrigerator noises. Upon further inspection, I found the unit operating as designed and very quiet. I placed the unit in diagnostics and tested the fans, compressor and damper/diffuser. No abnormal noises occurred. I gained access to the FC evaporator and found a perfect frost pattern and no ice build up on the evap or fan (photos). I gained access to the condenser coils at the bottom front toe plate area and found the coils secured and previous repair intact. Reassembled the unit and retested the fans, compressor and damper/diffuser and still no abnormal noises. Texted maintenance and advised them of my findings and recommended they notify the tenants and request that they get a video of the noise should it happen again. No water leaks observed during service and no parts installed, job completed."

Arrived on site for dishwasher not turning on. Nonresponse to turning timer. Found no power to dishwasher. Found dishwasher power switch was off. Turned on and verified operation. Unit working as designed. Call complete. No parts. Instructed customer on power switch

"Arrived on site replaced ui kit ( comes control board and UI pad) and main control W10740217, WPW10310240. All checking normal in dianostics Unit is starting to get frost pattern . All fans working . Water is not hooked up . No power outages when using dispensers . Job complete"

"Arrived on site for a defective compressor. Removed defective compressor installed a new compressor,drier and access valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. W11506635,w11557425wpw10143759"

"Arrived on site for F8-E4 error code, upon arrival, ran diagnostics and there are no saved error codes. Inspected unit and there is some water on bottom of tub. Also found some water on drip pan triggering float switch. Found water leaking from inlet into tub. Need to replace valve due to weeping. Ordering valve and control Office to reschedule .; ordrng 1 W11629916 (Control) and 1 W11434044 (Valve)"

"Arrived on site to diagnose refrigerator not making any ice. On arrival I removed the icemaker and found fill tube and cup frozen. Found service pointer W11560805 applies to repair for frozen fill tube. Per SP I removed and replaced the fill tube, valve and icemaker. I also found that the gasket for the fill tube on the back was folded and allowing air to infiltrate the unit. I added some silicon around the seal to resolve. Unit is also level which does not play a factor. Tested unit and verified everything working as designed with no water leaks. Homeowner left prior to service completion, so no one was available to sign the repair order. Call completed, no water leaks found. Parts used - W11677731, W11455388, W11455232."

Arrived on site for oven not working. Oven has to be reset multiple times for it to hit temperature. Also will not hold temperature. Removed oven floor panel. Removed drawer. Found metal pans stacked too high in drawer explained this will cause bad or no ignition which will cause gas to be released but not igniter. Properly adjusted and removed some pans. Bake burner has good gas and air mixture. Igniter lights it on first time. Verified it gets to temperature and turns back on to hold temperature. Unit now working as designed. Advised customer on how to use drawer. Advised customer not to put foil on oven floor. Call complete. Cc on file.

"Arrived on site for a dishwasher that is not drying dishes. Inspected unit and work area. The customer advised that there is water beneath the filter after every wash cycle and that her dishes are not coming out dry. I did explain to the customer that having water underneath.Her filter is normal due to the way that the drain pump works. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed with the heater kicking on at the end of the cycle. I showed the customer the heater kicking on and did explain to the customer that this is normal operation with this model. I explained that the due to energy efficiency reasons, this unit is programmed not to run the heater as often as an older dishwasher but did show the customer how to get their best dry. The unit it is working and operating as designed. Call complete. No parts were installed."

Arrived on site to test unit for soap not dispensing. Found dispenser actuator motor was not secured to housing. Secured actuator and completed diagnostics with no issues. Unit is now working as designed. No leaks detected. No parts replaced at this time. Job complete.

"Arrived on site ,replaced burner head ,cap and door gasket WPW10243396,WPW10217472,WP98017461. Found igniter clip broken and not holding igniter . Also found orifice is clogged with grease. Tried to clear out orifice . Ordering orifice and igniter clip. No gas leaks detected at time of service . Call to set return ; ordrng 1 WPW10278150 (Igniter clip) and 10 W10837674 (Screws)s and 1 98017586 (Orifice)"

WRT541SZDM03 Arrived on site for a refrigerator not cooling . On arrival found product was turned off instructed client how to turn back on and turn off no parts used product working as its designed . Product not hooked up to water supply.

"Arrived on site to inspect washer wobbling. Upon further inspection, I found the unit level and not rocking back and forth. I removed the top panel to gain access to the drum assembly and tested the drum shocks and springs and all are in good operating condition. I placed the unitmin diagnostics showing error code F0E1-load detected during cleaning cycle. Cleares the code and continued with testing. The unit it is operating as designed. I manually tested the unit and then another automatic test at the end and the unit it continues to operate as designed. No repairs needed at this time. I made recommendations for use and care, as well as, detergent use to the tenants. No water leaks observed during service, job completed. No parts installed."

"KDTM604KPS2 Arrived on site for unit flashing f8E4 error. Upon arrival, confirmed error and found sitting water in then drip pan. Proceeded to test and found water not draining. Continued to disassemble drain pump and found foreign objects (picture attached). Removed and cleaned. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. No parts needed."

"KCGD500GSS00 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W10907218 manifold. Tested unit for leaks and operations, and now unit is functioning as designed."

Arrived onsite for unit making noises. Ran test cycle and normal cycle. Customer did confirm unit does complete a cycle. During testing could not duplicate any noises that is cause for concern. Notified customer unit will make some noises during shifting. Customer said she would monitor and take vide if issues occurs again. No parts used job completed

Arrived onsite for previously diagnosed parts. I replaced the control and tested unit. Unit now operates as designed and unit is not turning on by itself. No water leaks present at time of service. Call complete. Installed W11637583 CONTROL.

"Arrived on site for FC door not sealing correctly. Upon arrival, inspected unit. Found top center, about 18 of door gasket is not formed correctly. Used heat gun to form gasket. Door now seals correctly. Job complete. No parts needed."

Arrived on site to install previously ordered part. Replaced console W11670539. Test unit by preheating both top and bottom ovens to 350. Both ovens are operating as designed. Showed builder of issue. Job complete.

"Arrived on site for door switch issues again . Talked to tenant, and switch is been normal since last repair . Fresh food gasket on top right hand side has popped out . Reset door gasket in groove . Gasket is staying in placed . No parts used . Nomwater leaks detected at time of service . Job complete. Maintenance is unavailable to sign ticket ."

"UXT4236ADS2 Arrived on site for unit, not powering on. Upon arrival, found hood light working, put fan, not running. Proceeded to remove median filter and found fanblade caught on the filter. Adjusted filter and be tested. Unit is functioning as designed. No water leaks detected at this time. No Parts needed"

Arrived on site to install previously ordered part. Replaced glass cooktop W11719704 Unit is operating as designed. Job complete

"Arrived on site for not cooling in both sections. Upon arrival, inspected unit and is cooling in both sections but not freezing in FC. Unit is currently running. Removed evaporator cover and have an incomplete frost pattern. Uploaded picture with red highlights of pattern. Cannot find signs of leaks. Could possibly have a restriction in evaporator. Need to order sealed system repair. Ordering Compressor, evaporator, uv drier, access valve, R600 kit, nitrogen, and 2 hour weight time. Office to reschedule ; ordrng 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 W11557671 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 W11566897 (Evaporator) and 1 2hourweigh (2 hour weigh)"

"Arrived on site for no cool. Freezer fan running room temp in both sections,removed compressor cover power cycled unit compressor attempting to power on,replaced the inverter same issue diagnosed a defective compressor,ordering a new compressor assembly. W11733966; ordrng 1 W11455472 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600)"

Arrived on sjte for washer flashing f9e1in diagnostic and not completing cycls on arrival co fir ed error and failure and found wire harness broken. Repaired harness and fou d drain pu p worki g but latch and strike were also broken. R3placed latchw11670519. Ordering W11513250 strike and rescheduled rescheduled customer for 01-17-25 to complete repairs with strike. ; ordrng 1 W11513250 (Strike)

"Arrived on site to diagnose range with right side oven stopping cycles. Customer said several times they would run a cycle, come back and it seems to have cancelled itself and hasn't fully heated. Last several cycles seem to have worked properly. I checked the unit for errors and found no errors present. I tested the unit and found no issues when heating. Tested first to 350. Unit made it with no issues. I gently shook the unit around to see if anything was loose or would click and found no issues. Checked the switch on the latch and found it was also firm and reading. Cancelled cycle and reset and ran unit to 500 degrees. Unit made it with no issues. I called tech line and reported findings, 7740731923. I advised the customer to install the KitchenAid app and update software on the unit to ensure software is up to date. If issue returns we can replace UI. Customer will also keep an eye out for failures and catch video if they can. No parts used. Call completed."

"Arrived on site for dryer needing belt switch w10847984. On arrival installed part and tested dryer and toundthe following swings 108, 154, 118, 165, 109, 174,and averaging 138. Found unit working as designed. Call complete"

"Arrived on site for a dryer that is not advancing. Inspected unit and work area. The customer advised that the unit does dry clothes, b8t the timer does not advance. I checked voltage and found proper voltage and polarity. I did find the unit tumbling and heating, but on a timed dry cycle, the timer would not advance. I went ahead and replaced the timer and tested the unit. I found the unit counting down and working as designed. Call complete. WPW10642928."

The wrapped on site to install previously diagnosed part. Inspected unit and work area. I replaced the user interface and tested the unit. The unit is working and operating as designed. The customer advised that the unit has been making ice since the previous trip. I advised the customer to contact us back if any other issues persist. Call complete. W11387386.

Arrived on site to test unit for fan not working. Test unit and found fan connection not secured not making contact. Secured connection on fan test unit and unit test good job complete.

"Arrived on site to inspect refrigerator with ice maker only dispensing crushed ice and not cubed ice. Upon further inspection, I gained access to the solenoid and found that the connector to the solenoid was not making a solid connection. I reseated and tightened the connection. I reassembled the unit and tested the dispensing. The solenoid is now actuating and allows the unit to dispense both crushed or cubed ice. No water leaks observed during service."

Arrived on site to test unit for unit not draining. Test unit and found drain motor coming on but unit not draining. Checked knock out on disposal and knock out still on. Removed knock out test unit and unit test good job complete no leaks present at this time NO PARTS USED.

"Arrived on site for customer complaint of orange flames. I adjusted some of the valves, unit tested good. The builder was not on site to sign."

"Arrived on site for customer complaint of orange flames, I adjusted some of the valves, unit tested good. Builder was not on site to sign."

"Arrived on site to inspect refrigerator tripping breaker. Upon further inspection, I found the unit plugged in and operating. I found the ice makermturned off and turned it on and tested it. The ice maker harvested and filled as designed without tripping the breaker. I pulled the unit out andncycled power to the unitmandmthen placed it into diagnostics. I tested the thermistors, defrost thermistor, defrost element, diffuser, both fans and compressor and all are operating as designed without tripping the breaker. I removed the rear cover and found the main harness compressed in between the rear cover and bracket near the compressor (photos). I unplugged the unit and inspected thenharness and found a blue wire that had been pinched (photo). Adjusted the harness to keep it from being compressed again and installed the rear cover and placed the unit in diagnostics and retested. Unit continues to operate as designed. I advised maintenance of my findings and recommended they monitor the unit for further failures. Unit is operating as designed and no water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect wall oven damaged door. Upon further inspection, I found the oven door outer glass was shattered and the door frame is showing on both sides (photos). Due to not having the model/serial numbers prior to scheduling, I took a photo of the model/serial placard and corrected the serial number in the ticket. I am ordering the outer door glass, handle, and nameplate. Scheduled return service for 01-17-25. No one available to sign for receipt. ; ordrng 1 W11653626 (Outer door glass) and 1 W11178521 (Nameplate) and 1 W11648756 (Handle)"

Arrived on site for unit making noises. Installed sound pads unit is operating as designed. No more noises at the time job completed .Parts used w11113654

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I inspected the heating element and found what appears to be rust on the element. I placed the unit in diagnostics showing error F7E1-no heat. I cleared the code and continued with testing. Using my multimeter, I tested ample draw readings at the black wire at the junction box. I found 8.20amps during wash cycle of diagnostics to the element and 8.45amps during the drying cycle of diagnostics to the element. The unit completed diagnostics and at the end of the test, I poured water onto the element ro demonstrate that it is functioning and when the water hit the element, it sizzled and created steam. Due to the rust build up on the element, I removed and replaced the element and retested and monitored the elementmnuts under the unit for leaks. The unit continues to operate as designed. No water leaks observed during service, job. W10518394"

"Arrived on site to install previously ordered parts. Upon disassembly, found that the issue is an over spill of adhesive from drum seal onto groove that clumped and causing clumping when turning. Removed adhesive and test unit. Unit is operating as designed. Job complete. No parts needed"

"Arrived on site for a dishwasher that has an upper rack that can't pull out. Inspected unit and work area. The customer stated that her top rack was having a hard time pulling out at all, and that they had tried to remove it but could not. I did verify the customers complaint and found.One of the rollers had gotten stuck and jammed. I removed the whole upper rack assembly and repositioned the rollers inside of the slides. I found the upper rack opening and closing as designed. The customer also requested information on how to clean their dishwasher. I went over cleaning procedures and ran tue unit through diagnostics. I found no error codes and ran the unit through a diagnostic cycle. The unit is working and operating as designed. No parts were installed. Call complete."

Arrived on site to test unit for cooling fan making loud noise. Pulled unit out and checked blower and found broken fan motor. Relaxed blower test unit and unit test good job complete.

Arrived on site to test unit for gas smell when using the oven. Test unit and found unit igniting right away when pre heating but once it gets to temp unit is taking long to ignite releasing gas and making unit smell like gas. Found no leaks will order new igniter reschedule for 1/17. Called safety and reported findings SR#7740417953; ordrng 1 WPW10324262 (Bake igniter)

Arrived on site to test unit for unit turning off on its own and oven not getting to temp. Test unit and found unit reading 95? at room temperature when it should be around 69?-79?. Also once unit start heating up the control board shorted out and turned off. Will need new control board and sensor office to reschedule ; ordrng 1 4451845 (Control board) and 1 4451665 (Sensor)

Arrived onsite and inspected unit for leaking and found unit leaking from her diverter seal. Replaced the sump and motor assembly to repair. Inspected and found unit leak is corrected. Advised customer on repair. W10902372

"Arrived onnsote for dryer not drying clothes. Found heater is turning on. Checked for draw from vent and had none, vent on top was blowing air out instead of sucking it out the house. Found dryer was pushed back to far and kinkier the vent house. Unit started venting and working properly since I moved dryer out to allow air flow. Advised customer they will need to leave dryer away from wall or get different vent hose. Call complete."

"Arrived on site to diagnose washer making noise when spinning. Customer showed me video of the unit making a very loud high pitched whine towards the end of spin cycle. I tested the unit and could not duplicate the noise, but video strongly evidenced the gearcase. I didn't find any leakage on the bottom, only some rubber marks on the splutch from slipping belt. Recommended repair is to replace gearcase, belt and splutch kit. Set return visit for 1/22. Ordering gearcase and needed parts. ; ordrng 1 W11449840 (Gearcase) and 1 W11093899 (Agitator)"

"Arrived on site to install previously ordered and diagnosed parts. I shaped, formed, and installed the right RC gasket and ensured that it had a good seal. I replaced the left Rc door cam/hinge assembly. The left door is no longer making a popping noise when opening and closing. To address the on going issue with the lower ice maker ice maker clumping. I found that the top ice maker assembley was not properly seated to the adaper. Because of the tip ice maker not being seated correctly, it allowed air from the freezer to escape and circulate with the fC air, causing cooling issues that can affect the condition of the ice in the freezer. I properly seated the upper ice maker. Customer to monitor ice production. No water leaks observed during service."

Arrived on site to test unit for unit giving error code when running. Test unit by putting it in test mode and Found FAE2 error vent electrical problem and FAE4 diverted motor not finding position. Deleted error code rana diagnostics cycle and both error codes came back. Will order new vent rescheduled for 1/16 ; ordrng 1 W11649995 (Vent)

"MVW5435PW0 Arrived on site for unit shaking off balance. Upon arrival, customer had towels in the washer while it was spinning. Found no issues. Unit is leveled. Consumer cycle ended and checked suspension and was good. Ran diagnostics and passed with no issues. No errors stored. Advised customer on proper loading and procedures when a load goes off balance. Customer agreed. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

Arrived on site to test unit for unit tripping breaker. Test unit and unit is on a GFCI breaker. Turned upper oven on to 350? and bottom oven and both ovens pre heated to 350? with out tripping the breaker. Customer said units have been working good am lately. Called safety to report findings job complete. 7740557466

"WTW4815EW0 Arrived on site for unit not spinning. Upon arrival, chekced error codes and found F7E5 shifter, F7E1 motor speed sensing, F2E1 stuck button and F7E6 motor circuit open. Cleared codes. Inspected underneath unit and found gear case oil and water leak coming from gear case gasket. Ordering W10908289 agitator, WP21366 spanner nut, W10772621 agitator screw, W10793634 dispenser, W11085570 base shield, WPW10427633 motor shield, WPW10006384 belt, W11686050 motor, W11158830 capacitor and W11454741 gearcase. No water leaks detected at this time. Office to reschedule ; ordrng 1 WP21366 (Spanner nut) and 1 W10908289 (Agitator) and 1 W10772621 (Agitator screw) and 1 W10793634 (Dispenser) and 1 W11085570 (Base shield) and 1 WPW10427633 (Motor shield) and 1 WPW10006384 (Belt) and 1 W11686050 (Motor) and 1 W11158830 (Capacitor) and 1 W11454741 (Gearcase)"

Arrived on site to test unit for dispenser not opening. Test unit and found broken dispenser. Replaced dispensers test unit and unit test good no leaks present job complete.

"Arrived on site for customer complaint of unit not spinning. No error codes were found in diagnostic mode, ran diagnostic test cycle. Found unit would not stop filling in diagnostic mode, found failed water level switch, I replaced switch, unit tested good. Part usedw11316246"

Arrived on site to inpsect dryer with paint peeling from the drum. The paint chiping and peeling is due to a manufacturing defect and not due to the customer. I replaced thedrum and reassembled and tested the dryer. The dryer is operating as designed. W10508188

"Arrived on site to diagnose washer not starting cycles. Customer said one cycle didn't spin out, and on the next cycle unit did not start at all. I checked errors and found an F5E2 for door lock failure. I tried replacing the latch with one in hand. Unit still would not start and lock the latch. If I went into diagnostic mode it will latch, but takes an extended period of time to unlock, and won't start. This points to a likely control failure. Unit is stacked and in the corner of its room, and will need to be unstacked. Claims confirmed ext warranty will cover 2 techs to come out to unstack. Requesting 2 man job to unstack unit. Office to follow up with customer due to needing 2 techs. ; ordrng 1 W11557918 (Main Lower Harness) and 1 W11316252 (Comm Harness) and 1 W11565030 (Latch)"

Arrived on site to test unit for lower spray arm not working. Found lower spray arm and plastic mount on spray arm separated. Replaced lower spray arm(W11550888) and completed diagnostics with no issues. No leaks detected. At this time. Job complete.

Arrived on site to diagnose dishwasher with issues starting cycles. Customer showed me that half the buttons on the console did not work. Replaced the console to resolve. Tested unit and verified proper operation with new console. Parts used - W11659646. Call completed.

"Arrived on site to inpsect refrigerator lights flashing and no cool. Upon further inspection, the customer informed me that she reset the refrigerator by unplugging it and plugging it back and after a few days the cooling and operation came back. I ran through a complete check of the refrigerator, including temperatures, fan operation, compressor operation, connections and incoming power from wall. All checks come up good. As of now, the unit is operating as designed and can not find any issues. The customer will continue to monitor. No water leaks observed during service. No parts installed"

Arrived on site to test unit for not washing. Found error f8e1(long/no fill) present. Found cold valve has sediment buildup preventing valvefrom opening. Recommend valve assembly. Scheduled for 01/20. ; ordrng 1 W11641117 (Valve assembly)

Arrived on site to test unit for grinding noise. Found slider was seized causing noise and preventing unit from sensing and distributing loads properly. Replaced slider(W10734521) and clutch(W10754448) unit was tilted way left and causing basket to sit against left side of cabinet. Adjusted and leveled unit. Unit now working as designed. If noise happens to return recommend rotor replacement. Advised customer to monitor.

"ET1MHKXMQ00 Arrived on site for unit leaking water inside RC. Upon arrival, proceeded to disassemble FC evaporator cover and found ice on the drip pan (picture attached). Proceeded to clear all ice and clean all moisture. Continue to clean drain line with trombone cleaner and found no restrictions. Proceeded to replace 819043 frozen drain kit. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

Arrived on site to test unit for latch issues. Customer stated lid stayed locked and she was able to open but standing water was present and she removed water with shopvac. Needing lower harness and latch replaced. Office to reschedule. ; ordrng 1 W11643701 (Lower harness)

"Arrived on site to diagnose double oven with error displayed. On arrival unit had the breaker flipped off. I turned the unit on and checked for errors. I found one error only, F9E0 saved for product miswire. I gave the unit some time at idle with the clock set and error did not repopulate. I ran both ovens to 250 before I powered down the unit and had NO errors return or display. Unit seems to be working fine and is not throwing any further errors. More information will be needed as to when error populated / gets thrown since cycles are starting fine. This is a vacant builder home with no one on site to provide a signature. No repairs made since unit tested fine and began working properly with no duplicated failures. Call completed."

Arrived onsite and found unit operating with failed blower. Pulte warranty un-installed unit to make accessible due unconventional wiring behind the microwave above the oven in question. Repaired by replacing the blower demonstrated a seized motor on the old blower as the cause. Pulte installed the oven for testing. Unit is now operating as designed.

"Arrived on site for customer complaint of dishwasher not working. Found leaks coming from water valve connection and causing float switch to activate. I tightend water line connection and removed water from drip tray, unit tested good."

"Arrived on site for customer complaint of unit not drying properly. Found clog in vent, instructed customer to have vent cleaned. Unit tested good."

"On arrival verified complaint of drum not turning. Unit runs and heats. Found broken belt. Replaced repair ,it including belt, idler, and rollers. Unit is now working correctly. Job complete installed 4392065"

On arrival verified o plaint of unit it door not opening correctly. On inspection unit was never installed correctly. This let the unit rock forward when door was pulled. Corrected install for customer job complete plate. No parts installed.

Arrived onsite formmicro light out and micro door closure issues. Found unit misaligned in install causing door close error. Corrected cabinet alignment to repair door closure issue. Ordering light to complete repair. ; ordrng 1 W10886919 (Micro light)

Arrived onsite for lod not latching. Found root cause to be broken drain harness clean break at the base of the tub. Repaired by installing new lower harness. Unit is now operating as designed. Advised customer on repair. W11399437

On arrival verified complaint of tripping breaker. Breaker was not replaced. Visual inspection shows no issues. Spoke to safety. 7740349623 They advised no further repairs at this time. Customer is needing to replace breaker. Job complete no parts installed.

"Arrived on site for customer complaint of unit not draining. Found broken wires at drain pump. I repaied wires, and added a clip, unit tested good. No leaks."

"Arrived on site for customer complaint of unit making loud noise. Found smapper nut stripped on gearcase and suspension failing. Ordering gearcase, spanner nut, splutch, and suspension. ; ordrng 1 W11551646 (Spanner nut) and 1 W11449840 (Gearcase) and 1 W10721967 (Splutch)"