Service History 255 - Appliance Express

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78727

Vincent

Job Details: 12/13/2022

"Arrived on site for dishwasher leaking after repair. Inspected unit and work area. CX explained unit was leaking all over the kitchen. Removed the kicplate and inspected the sump and motor and it was properly installed. Inspected the drain hose and it was properly installed. Found the drain pump not installed correctly, I uninstalled and inspected the gasket and it was good. Reinstalled and checked for leaks. Unit is now operating as designed and no leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model KEMC308KSS03

Near Austin, TX 78733

David S

Job Details: 12/13/2022

"Arrived on site for KitchenAid microwave combo showing door open, and wont start. I inspected the unit and work area. I gained access to the torsion bars and found them weak not holding tension. Due to the torsion bars being weak the unit blew a fuse for the microwave. ordrng 1 WP4451009 (Right hand torsion) and 1 WP4452395 (Left hand torsion)"

We serviced a

LG REFRIGERATOR

Model LSXS26386D/03

Near Leander, TX 78641

Gerry C

Job Details: 12/13/2022

"Arrived to inspect no ice. I found the customer had already tested and found tapping on the water valve would cause the unit to produce for a few days. I verified the circuit from the control through the ice maker. Office to order water valve; ordrng 1 AJU34125558 (Water Valve)"

We serviced a

KITCHENAID OVEN

Model KSEG950ESS1

Near Austin, TX 78750

Vincent

Job Details: 12/13/2022

"Arrived on site for oven, inspected unit and work area. Customers complaint was unit not heating properly. Tested unit and found bake element open/shorted. Im ordering the bake element and reschedule to return; ordrng 1 W10779716 (Bake element)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM1

Near Austin, TX 78745

Wesley

Job Details: 12/13/2022

Arrived onsite and found f2e2 error and no function. Determined the part sent out Ui Panel is not compatible to fix the problem. Ordering panel ui and returning to repair. ordrng 1 W10917737 (Ui housing)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AES

Near Cedar Park, TX 78613

Kimo

Job Details: 12/13/2022

Arrived on site for a refrigerator that is maam buzzing noise. Upon inspection I found that there was ice buildup on the evap that was causing the noise. The unit is suffering from a defrost issue. I tested the heating element and found it good and the drain rude was clear. I am ordering evap harness and returning with the control ; ordrng 1 W10119239 (MOTOR-EVAP)

We serviced a

JENN-AIR RANGE

Model JDS9860AAP

Near New Braunfels, TX 78132

Andrew

Job Details: 12/13/2022

Arrived on site to test unit for right two burners not igniting. Recommend replacing both spark igniters. ordrng 2 74004053 (Igniter)s

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2745FQ1

Near Austin, TX 78758

Wesley

Job Details: 12/13/2022

Arrived onsite to diagnose unit operating its failed drain function. Was given access to the service key. Determined the Lower harness drain pump blue wire had shorted. Repaired short and tested in diagnostics. Long fill and lid latch error. Valves and latch operating properly. Diagnostic function intermittent and absolutely no drain function nor voltage measures at the drain pump ; ordrng 1 W11188527 (Control) and 1 W11376227 (Lower harness)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Georgetown, TX 78626

Gerry C

Job Details: 12/13/2022

"WTW8127LW0 Arrived to inspect washer leaking. I found the softener dispenser was overflowing and spilling over the edge of the tub ring. I replaced the dispenser and tested and found the issue decreased, but there was still minor splash. Per MFG TSP W11651001 Rev A, the tub ring requires replacement. The softener dispenser bezel would not stay in place and will require replacement as well. No leaks of the water supply observed during service.; ordrng 1 W11590590 (Tub Ring, Upgraded) and 1 W11550898 (Bezel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Cedar Park, TX 78613

Kimo

Job Details: 12/13/2022

Wrong sized gasket was sent. Need parts research. Office to reschedule.; ordrng 1 W10830162Partsresearch (Door gasket Parts research) and 1 W10830162 (Door gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrqa59cnkz

Near New Braunfels, TX 78130

Joe Z

Job Details: 12/13/2022

"Arrived onsite for icemaker with no ice production. Customer pushed unit from wall. Upon arrival test unit and icemaker is calling for water, but not filling. Test pressure from supply and getting 45 psi. Found that during call for water there is not the correct flow of water from valve. Customer has water softener in house. Water pressure is within specs. Customer will push unit back to wall themselves.Need to replace water valve. Ordering valve and icemaker . Office to reschedule ; ordrng 1 W11455388 (Valve) and 1 W11455232 (Icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Temple, TX 76504

David Z

Job Details: 12/13/2022

"Arrived on site to diagnose refrigerator that was not properly cooling. Examined unit and checked Temps. Found RC was almost at room temp. Freezer was cool, but not overly cold. Found the evaporator encased in ice, with ice .5 inches past the evap cover. Checked items in diagnostics and found defrost thermistor showing open. Ordering defrost thermistor and control. Customer advised on correct procedure to defrost unit and that it must be done prior to next visit. Return visit set . ; ordrng 1 WPW10384183 (Defrost Thermistor) and 1 W11566851 (Control) and 1 W11546981 (Defrost Heater)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near San Marcos, TX 78666

Joe Z

Job Details: 12/13/2022

Arrived onsite for Only One or Some of the Burners are Lighting. Upon arrival test unit and the rear left burner is not igniting. Intermittently there will be a spry and burner will light. Need to order surface ignitor and spark module. Office to reschedule ; ordrng 1 W11453940 (Surface ignitor) and 1 WPW10475149 (Spark ignitor)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Austin, TX 78748

Leonardo

Job Details: 12/13/2022

Arrived on site to test unit for damaged panel. Replaced panel and found some butting not working. Put old panel back and unit test good. Will order new panel office to reschedule ; ordrng 1 W11029431 (Console)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Briarcliff, TX 78669

Leonardo

Job Details: 12/13/2022

Arrived on site to test unit for unit making noise when fan is on. Test unit and found damaged blower. Will order new blower office to reschedule ; ordrng 1 W11442100 (Fan blower)

We serviced a

WHIRLPOOL RANGE

Model KFGC558JSS01

Near Spicewood, TX 78669

Leonardo

Job Details: 12/13/2022

Arrived on site to test unit for cooling fan making noise. Will need to order new foam tape ordering tape office to reschedule ; ordrng 2 W11175143 (Foam tape)s

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78702

Wesley

Job Details: 12/13/2022

Arrived onsite for diagnosis of failed control not energizing the drive motor. And secondary issue of thermistor out of range. Replaced control and symptom unchanged. Due to parts on order returning at later date to complete repair. Return technician to get with SW on diagnostics.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Hutto, TX 78634

Cliff

Job Details: 12/13/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found inefficient compressor and it will need to be replaced to along with drier to complete repairs. Office to set return appointment for 2 hours.; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Coupling) and 1 WPW10143759 (Drier) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 2hours (2 hours)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hutto, TX 78634

Cliff

Job Details: 12/13/2022

Arrived on site to replace previously ordered parts for dishwasher. Upon inspecting unit found tub dented at seam actually causing leaking issue. Tub will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11409866 (Tub)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Hutto, TX 78634

Cliff

Job Details: 12/13/2022

Arrived on site to diagnose an oven with a door missing parts. Found rt side trim missing and lower trim bent. Both parts will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W10761014 (Trim rt) and 1 W10761018 (Trim lft) and 1 W11569689 (Trim lower)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Hutto, TX 78634

Cliff

Job Details: 12/13/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found heavy discoloration on rc evap indicating refrigerant leak. Evap will need to be replaced to complete repairs and office to set return appointment for 2 hours.; ordrng 1 W11492867 (Rc evap) and 1 WPW10608485 (Fc evap) and 1 2hourjob (2 hour job)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Whitney, TX 76692

Jonathan M

Job Details: 12/13/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the motor and tested the unit. The unit would start to spin and then completely shut the control off altogether for a second and then come back on but would exit diagnostics. I then replaced the lower harness and tested the unit. I still have the same issue. I called Whirlpool Techline and spoke to Steve SR# 7735264554. He had me run through a couple checks by disconnecting the rotary switches and several components on the washer while trying to activate the spin cycle. We still have the same issue with the unit not actually fully going into spin. He advised to replace the control again and to call back if further issues persist. Ordering the control but the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11116592 (Control)

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Woodway, TX 76712

Jonathan M

Job Details: 12/13/2022

"Arrived on site for a refrigerator that is still not making ice. Inspected unit and work area. Customer advised that its been over a month and they have not made a single batch of ice. Ran the unit through a harvest testament unit ran as designed. Attempted to fill the icemaker and found that the valve was turning on and water was flowing from the valve but water was not making it through the fill tube. Attempted to steam out the fill tube and tested the unit. Still could not get water to travel through the fill tube. I called Whirlpool Techline and spoke to Scott SR# 7725261024. He advised that based on my checks, the issue would have to be with the bill to assembly for the housing. Ordering both in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11515313 (Fill tube) and 1 W11194438 (Housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV03

Near Temple, TX 76502

David Z

Job Details: 12/13/2022

"Arrived on site to diagnose refrigerator that is not cooling in either compartment. Customer says compressor stops and just clicks. I ran the unit and found it does start, but isn't providing any cool or frost pattern. Unit has a sealed system failure. Ordering R600 sealed system parts. Office to schedule. ; ordrng 1 R600Kit (R600 Kit) and 1 W11574734 (Compressor) and 1 Wpw1014759 (Dryer) and 1 W11506635 (Access Valve) and 1 W11598434 (Evap)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JB0

Near Pflugerville, TX 78660

Scott

Job Details: 12/13/2022

Arrived on site for hot burner indicator staying on . Left front switch is making loud buzzing noise . Ran diagnostics no error codes . Ordering left front switch . Call to set return ; ordrng 1 W10434452 (Left front switch) and 2 WP3149404 (Switch)s and 1 WP3149400 (Swith)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Dripping Springs, TX 78620

Luis

Job Details: 12/13/2022

Arrived on site for no cool. Diagnosed a defective compressor ordering a new compressor ; ordrng 1 W11574734 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600akit (R600a kit)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Liberty Hill, TX 78642

Maurice R

Job Details: 12/13/2022

Arrived onsite for previously diagnosed parts. Installed the gearcase shield. Talk to customer and we ran a load and during the agitate cycle there is a noise. The noise sounds like clicking noise. Talked with Susie and we are ordering new parts; ordrng 1 W11396716 (Suspension) and 1 W10721967 (Clutch) and 1 W11449840 (Gearcase) and 1 W11026785 (Motor) and 1 W11553312 (Washer thrust) and 1 W10902814 (Impeller) and 1 1hour (Extra hour)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near New Braunfels, TX 78132

Andrew

Job Details: 12/13/2022

Arrived on site and replaced previously diagnosed right RC and FC door. Unit working as designed. No leaks detected. Job complete.

We serviced a

KITCHENAID WINE COOLER

Model KUWL214KSB00

Near New Braunfels, TX 78132

Andrew

Job Details: 12/13/2022

"Arrived on site to inspect unit for damage to door. Took pic of dent on bottom left corner. Replaced door, unit working as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB04

Near Seguin, TX 78155

Andrey

Job Details: 12/13/2022

"Arrived on site to preform sealed system, customer has received compressor from whirlpool and it is in the freezer, sealed system is a R600 and none of the equipment was ordered, ordering additional parts and equipment office to reschedule ; ordrng 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 Oillessgauges (Oil less gauges) and 1 W11578004 (Evaporator) and 1 W10843121 (Non uv drier)"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Seguin, TX 78155

Andrey

Job Details: 12/13/2022

"Arrived on site to test unit for bake cycle not working, tested unit found console is malfunctioning, not able to put unit into diagnostics, when pressing bake to start it shuts off the cycle, ordering console, office to reschedule, ; ordrng 1 W11616687 (Console)"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Austin, TX 78753

Scott

Job Details: 12/13/2022

"Arrived on site for washer walking and vibrating as well as making noise during draining and when agitating &spin. Found oil has leaked o from gearcase . Drain motor loud when draining . Suspension looks in good shape . Ordering gear case ,wash plate ,slider ,clutch ,drain pump. ; ordrng 1 W10834917 (Wash plate) and 1 W10727777 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV00

Near Cedar Park, TX 78613

Kimo

Job Details: 12/13/2022

Arrived on site for a refrigerator that is making a humming noise. Upon arrival I found that the unit was not making the noise but what I did fine was that the grill in the freezer was loose on the right side which could cause some vibration to happen when the evaporator fans running. I am ordering the grill and returning with the evaporator fan motor. Office to reschedule. ; ordrng 1 WPW10175909 (GRILLE) and 1 W11260592 (Even fan harness)

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS20

Near Belton, TX 76513

Tyler

Job Details: 12/13/2022

Arrived on site for wall oven with flashing lights. Upon arrival confirmed issue and found u it had stable power connections. Found control was intermittently sending power to leds but no failures in bulbs themselves. Rescheduled customer f9r 12/16/22 to complete repairs with new ACU; ordrng 1 W11448962 (Control) and 1 Cnote (Please reschedule tgo for repairs!!! Per customer)

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Austin, TX 78737

Kevin

Job Details: 12/13/2022

"Arrived on site and inspected dryer and found handle is broken, also found heating element has failed. Pre-screened heating element did not arrive. Airflow is showing restricted on airflow meter and recommended that vent to the exterior be cleaned/clear via service before return visit; ordrng 1 279838 (Heating element) and 1 W10861225 (Handle)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Austin, TX 78704

Luis

Job Details: 12/13/2022

Arrived on site. Excessive ice build up still on evaporator customer will continue to defrost unit return appointment set

We serviced a

WHIRLPOOL RANGE

Model KFGC558JSS01

Near Lakeway, TX 78734

Leonardo

Job Details: 12/13/2022

Arrived on site to replace console. Test unit and found wrong part was received. Spoke with Dona in parts and they will order new one. Office to reschedule ; ordrng 1 W11402036 (Console)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near New Braunfels, TX 78130

Andrew

Job Details: 12/13/2022

"Arrived on site to test unit for no ice production. Found fill tube heater wire broke out of molex connection. Also found left hand hinge cover broken preventing unit from recognizing door is closed. Recommend replacing cover, fill tube and icemaker. Need autho for parts and office to reschedule. ; ordrng 1 W11199487 (Cover)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Harker Heights, TX 76548

Tyler

Job Details: 12/12/2022

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue issue but found temps in rc at 50 and fc at 37. Upon further inspection found all fans and compressor running but there was little/no frost patterns on either coil and compressor was only pulling between 0.2-0.3 amps indicating a failing compressor. Ran ice maker tests and found unit harvest and cycling as designed with no leaks. Will need office to reschedule once availability of parts is known for 4hr r600 ss replacement.; ordrng 1 W11578205 (Compressor) and 1 R600kit (R600kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W11395822 (Rc Evap coil) and 1 W11394387 (Fc Evap coil) and 1 Cnote (Needs 4hr repair)

We serviced a

WHIRLPOOL OVEN

Model RBD245PDS14

Near Georgetown, TX 78628

Vincent

Job Details: 12/12/2022

"Arrived on site for wall oven, inspected unit and work area. Customer complaint was during self clean it shut off and never came back on. Gained access to control and had a electronics smell. Found the thermal fuse open, I used my jumper to make sure unit control would still power on and it did. I will be ordering a thermal fuse that will require to splice the harness and will require make and female connectors. Returning tech to make sure they have some. ordrng 1 WP4451042 (Fuse)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GPS0

Near Austin, TX 78750

David S

Job Details: 12/12/2022

"Arrived on site for dishwasher not washing the dishes. I inspected the unit and work area. I put the unit into diagnostics but it would not advance. I gained access to the control and found it shorted out. I tested the door switch, water valve, drain pump, and wash motor, I found them all in range. ordrng 1 W11305303 (Control)"

We serviced a

JENN-AIR OVEN

Model JJW9830DDP

Near Austin, TX 78750

David S

Job Details: 12/12/2022

"Arrived on site for wall oven not heating at all. I inspected the unit and work area. I found the door hinges lost tension and are not pulling the door fully closed, which is not engaging the door switch, which wont allow the unit to heat properly. I also found the lower oven door gasket torn and the upper light is burned out.; ordrng 4 WP74010283 (Hinges)s and 1 WP74009925 (Bulb) and 1 WPW10162386 (Lower oven gasket)"

We serviced a

WHIRLPOOL RANGE

Model KDRS467VSS04

Near Austin, TX 78704

Scott

Job Details: 12/12/2022

Arrived on site for oven not starting or stopping while heating . Ran preheat and unit not heating . Did hard cord control power reset . Reran preheat and unit preheated on regular and convection. Found relay on control sticking . Ordering control. Call to set return ; O-emld tckt

We serviced a

KITCHENAID COOKTOP

Model KGCU483VSS00

Near Jonestown, TX 78645

Kimo

Job Details: 12/12/2022

Arrived on site for a gas cooktop. Customer stated that he would smell gas when he first turns on the right front bur but it hose away. Upon further in I found that the orifice in the burner was too large I didnt find any gas leaks when installing unit. I am ordering a part research for W10221288. Office to reschedule ; ordrng 1 W10221288 (Lp conversation kit) and 1 W10221288partsresearch (Parts research)

We serviced a

KITCHENAID OVEN

Model KFDC506JSS00

Near Austin, TX 78732

David S

Job Details: 12/12/2022

"Arrived on site for oven not heating. I inspected the unit and work area. I found the oven would heat but the door is not engaging the latch fully. I tested the door and found the left side raising up as it closes. I found rust spots on the inner door liner. I inspected the oven lights not seated properly in the oven and falling out, I found the housing warped not allowing them to sea properly. I tested the cooktop burners and found the front left and right take a while to light. I am ordering the inner door, both hinges, two led assemblies, and both burner heads to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 2 W11233684 (Oven lights)s and 1 W11334152 (Door liner inner) and 1 W11568941 (Left hinge) and 1 W11568813 (Right hinge) and 2 W11344539 (Lf rf burner head)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB05

Near Uhland, TX 78640

Andrew

Job Details: 12/12/2022

Arrived on site to test unit for not cooling properly. Found compressor running and pulling .8amps. Found frost pattern on evap not forming beyond first coil. Recommend replacing compressor and charging system with nitrogen for possible internal leak. Needing 2 hrs on return visit and SS tech. Office to reschedule. ; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evap) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV) and 1 W10913906 (Access)

We serviced a

WHIRLPOOL WASHER

Model WF42H5000AW/A2

Near Austin, TX 78746

Wesley

Job Details: 12/12/2022

Arrived onsite to repair the washer switch misreading error by replacing the control board. Determined new control to be damaged in box. Ordering control again to complete repair. ; ordrng 1 DC92-01621E (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Pflugerville, TX 78660

Cliff

Job Details: 12/12/2022

Arrived on site to diagnose a washer that is making unusual noise. Found control making noises stated in service pointer and possible cam issue. Both parts will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11498796 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Round Rock, TX 78665

Cliff

Job Details: 12/12/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found compressor locked up and installed new start device.found no change in operation and compressor and drier will need to be replaced to complete repairs. Office to set return appointment for 2 hours.; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupling) and 1 R600 (R600) and 1 Nitrogen (Nitrogen)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Austin, TX 78723

Matthew

Job Details: 12/12/2022

"Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Customer pointed out several areas around installed unit where water damage had occurred. Uninstalled unit and found unit has a fractured tub. Left unit unplugged to discourage any further use. Unit will leak every time its used. Will need tub replaced. Ordering tub, office to reschedule. Customer will also talk with builder concerning replacement and damage occurred. ; ordrng 1 W11409866 (Tub)"

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Austin, TX 78723

Matthew

Job Details: 12/12/2022

"Arrived onsite for right front burner not igniting. Upon arrival inspected unit. Found ignitor does click but is grounded out to the base and not the cap. Tried adjusting placement but did not correct the issue. Igniter appears to be set just low enough to not spark properly. Ordering Right front igniter, orifice holder and burner. Customer stated he would not like unit repaired but rather replaced since its a new unit. Left manufacturer customer service info. Ordering parts needed to complete the job. Also customer complained of a gap in the installation. Looks line cutout is not sufficient for cooktop to me pushed back to wall. Notified customer that is is an installation issue and the builder would need to be contacted. Office to reschedule depending on customers outcome with customer service. ; ordrng 1 W11238758 (Left front ignitor) and 1 W11337062 (LF orifice holder)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Belton, TX 76513

Tyler

Job Details: 12/12/2022

"Arrived on site for washer not functioning through cycles correctly. Upon arrival confirmed issue and found following errors: F0e5, f3e3, f7e7. I then found harness to valve was missing the thermistor connection and causing unit not to register correct water temps and leading to issue. Rescheduled customer to complete repairs with new housing asm.; ordrng 1 W11396714 (Valve/Housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78753

Matthew

Job Details: 12/12/2022

"Unit #1115. Arrived on site for unit not cooling in either section. Upon arrival inspected unit found compressor powered on but was only pulling .3amps and only slightly warm to the touch. No heat transfer on discharge line. Also from inside the compartment you could hear gurgling from refrigerant trying to flow. Compressor is inefficient. Will need compressor replaced. Ordering compressor, dryer, access valve, R600 kit, nitrogen, lokring kit( unit has aluminum cap tube). Office to reschedule ; ordrng 1 W11582592 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 Lokringkit (Lokring kit)"

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS20

Near Dripping Springs, TX 78620

Andrew

Job Details: 12/12/2022

Arrived on site to inspect unit for door damage. Documented damage and found unit seems to be pulled out from oven compartment. Recommend replacing inner and outer door alone with bottom vent cover. Advised customer to contact contractor to correct the issue of oven sticking out about 1/4 inch as issue is cosmetic. Advised we would be able to correct door issue but not installation issue. Office to reschedule. ; ordrng 1 W11598202 (Vent) and 1 W11600322 (Glass door) and 1 W11617223 (Inner door)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Austin, TX 78723

Joe Z

Job Details: 12/12/2022

"Arrived onsite for leaks water. Upon arrival test unit and water leaked from back of unit during fill. Inspected unit and found fracture in outer tub. Customer stated that unit shook a lot before leak happened. Found suspension to be a little loose. Need to replace tub, suspension, and gearcase. Ordering tub, gearcase, and washplate. Office to reschedule ; ordrng 1 W11219115 (Outer tub) and 1 W10902814 (Washplate) and 1 W11449840 (Gearcase)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, TX 78741

Scott

Job Details: 12/12/2022

"Arrived on site for washer walking and vibrating . Ran diagnostics got errors 8-6,0-3,8-1. Ran diagnostics and unit is making noise and vibration during spin . Ordering gearcase , clutch, slider and control . No water leaks detected at time of service. Call to set return ; ordrng 1 W11266006 (Control) and 1 W11185701 (Gear) and 1 W10905022 (Clutch) and 1 W10905025 (Slider)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Georgetown, TX 78628

Lou

Job Details: 12/12/2022

"Arrived on site to inspect range burner not working. Upon further inspection, customer advised the back right burner is not working. I tested all burners and found the back right burner not igniting. The ignitor is arcing and I can hear gas flowing, but it wont ignite. I attempted to clean a round the ignitor area of the burner head and retested and it continued to fail. The parts prescreened for the call today were incorrect due to not having the last two digits of the model number. I am ordering the front right burner head, rear right burner head and burner caps. Scheduled return service for 12/19/22. No gas leaks detected during service.; ordrng 1 W11435630 (Right front burner head) and 1 W11435657 (Right rear burner head) and 1 W11435570 (Burner caps)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Austin, TX 78731

David S

Job Details: 12/12/2022

Arrived on site to install previous diagnose parts. I gained access to the freezer drawer and began to replace the slides. I found the wrong slides were sent for the fridge. I verified the m&s on file are correct. I verified the correct part number was ordered. I installed the gear kit and put some food safe grease in the slide bearings. I tested the drawer and still found the left side going out of sink and piping forward. I am reordering the slides. The office will reschedule when we have eta on the parts.; ordrng 2 W11265130 (Slide)s and 1 WPW10284684 (Left side bracket) and 1 WPW10284685 (Right side bracket)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Manor, TX 78653

Matthew

Job Details: 12/12/2022

"Arrived onsite for dryer not heating. Upon arrival inspected unit. Found dryer would power on but not start a cycle. When start was pressed , you could only hear clicking from control area. Put in diagnostics and found error code for open or shorted thermistor. Checked thermistor per service matters and found thermistor reading 12k ohms or 70 degrees . Checked for grounding re was none. Per tech sheet, control needs replacement. Ordering control. Also ordering thermistor, fuse and sensors. Office to reschedule ; ordrng 1 W11413569 (Control) and 1 W11164044 (Harness) and 1 W10909685 (Fuse) and 1 WP8577274 (Thermistor) and 1 WP3391914 (Thermostat) and 1 279973 (Cutoff)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Mustang Ridge, TX 78610

Andrew

Job Details: 12/12/2022

Arrived on site to test unit for resetting itself sporadically. Recommend replacing console and control. Returning tech to determine if filter board should be replaced as a precautionary. Office to reschedule.; ordrng 1 W11333816 (Display pcb) and 1 W11184551 (Panel)

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Austin, TX 78738

Leonardo

Job Details: 12/12/2022

Arrived on site to test unit for unit not heating. Test unit and found bad switches. Ordering new switches office to reschedule ; ordrng 4 W10211972 (Switches)s

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Georgetown, TX 78633

Gerry C

Job Details: 12/12/2022

"Arrived to inspect unit. Upon arrival, I found the cabinet had not been corrected yet and the builder arrived to be given an explanation of the required correction. The build will arrange the cabinet contractor to correct the issue and we will be called back to re-test the unit. Office to await return service request. ; O-emld tckt"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Belton, TX 76513

Tyler

Job Details: 12/12/2022

"Arrived on site for dryer not turning on. Upon arrival confirmed issue issue. Verified unit had stable power but ui wouldnt turn on and I found corrosion around ui control found unit had a clog in wall that lead to heating issues and unit shutting down. ordrng 1 W11378949 (Ui control) and 1 W11565020 (Acu)"

We serviced a

IKEA REFRIGERATOR

Model IX7DDEXGZ001

Near Austin, TX 78704

Joe Z

Job Details: 12/12/2022

"Arrived onsite to install previously ordered parts. Replaced module and having same issue. Contacted SW for assistance. Checked dc voltage and got 30 dcv. SW recommended reordering module as well as control. Ordering module, and control . ordrng 1 W11043763 (Control) and 1 W11043011 (Module)"

We serviced a

KITCHENAID OVEN

Model TBD

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 12/12/2022

"Arrived to inspect oven control panel issue. The customer pointed out that the control panel was hanging out at the top by approximately 3/8 and could not be seated. I found the opening within the cabinet was too narrow and should have approximately 1/8th inch one either side removed, to allow the control to fit into the opening without bending the upper half of the unit. The customer will contact us after the cabinet has been corrected and we will get the model and serial number at that time. ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Austin, TX 78752

Matthew

Job Details: 12/12/2022

Arrived on site for washer giving error code F6 E1. Upon arrival found unit unplugged. Powered unit and display showed power failure. Tried pressing the power button to clear and UI was completely unresponsive. Disassembled to inspect UI and control

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Georgetown, TX 78633

Lou

Job Details: 12/12/2022

"Arrived on site to inspect refrigerator ice maker producing ice slowly. Upon further inspection, I found an ice cube wedged/jammed in the tray keeping the tines from harvesting. Removed the cube and closed the door switch and the ice maker began to harvest. When the IM called for water, very little water filled the tray explaining why the cubes were so small (photo). I pulled the unit out and tested the water pressure at the wall and there is good water pressure. I removed and replaced the valve and retested the ice maker and it is operating as designed. I recommended that the customer discard the first two batches of ice before consuming any. No water leaks observed during service, job completed."

We serviced a

GE DRYER

Model GTD75ECSL0WS

Near Leander, TX 78641

Kimo

Job Details: 12/12/2022

Arrived on site for a dryer that is still making noise after first few visits. Upon inspection I found that the shaft bearing had signs of premature wear due to it possibly being defective. I replaced it. And upon further inspection I found that the front top bearing assembly was damaged. I installed the new bearing assembly and tested the unit and found unit operating as designed

We serviced a

WHIRLPOOL DRYER

Model GEW9200LW1

Near Georgetown, TX 78628

Vincent

Job Details: 12/12/2022

"Arrived on site for dryer, inspected unit and work area. Customer complaint was not heating. Tested unit and found the thermal cut off open. Replaced parts and cleaned all lint. Unit is now heating as designed. I advised CX not to use unit until they get vents cleaned or checked.

We serviced a

WHIRLPOOL COOKTOP

Model KSEG700ESS0

Near Round Rock, TX 78681

Paul

Job Details: 12/12/2022

Arrived onsite for a cooktop with a broken knob. I found the RF infinite switch busted. The knob was in good shape. I replaced the switch and tested the range. All functions as the range are working as designed. Call complete.

We serviced a

ADMIRAL WASHER

Model AAV7000AWW

Near San Marcos, TX 78666

Andrey

Job Details: 12/12/2022

"Arrived on site to test unit for washer filling and not advancing, tested unit found water is filling but agitator is completely ceased causing motor to over heat and shut down, will need clutch, brake and gear case to fix unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Temple, TX 76502

David Z

Job Details: 12/12/2022

"Arrived on site to diagnose refrigerator that was tripping the breaker somet8mes 1-2 times per day. Customer advised it was at random times. Tested all loads on the unit, and found no shorts or irregular behavior at all. Unit did shut off at random once while i was there, but was not during any kind of testing and was bot repeatable. Called tech line, SR7735249697. Tech Line had me load test and also check for shorts through power cable. All passed fine with no evidence of an obvious short. Tech Line referenced service pointer for GFCI breaker nuisance, W11525530 and recommended calling breaker MFR for further assistance as unit is not failing any tests.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near Lakeway, TX 78734

Luis

Job Details: 12/12/2022

"Arrived on site. Ran diagnostics weak water flow with filter removed diagnosed a defective water valve,replaced water valve,ran diagnostics good water flow unit passed all other diagnostic test

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXY08

Near Buda, TX 78610

Andrew

Job Details: 12/12/2022

"Arrived on site to test unit for ice sheet accumulating on bottom of FC. Removed ice and found drain tube was obstructed. Removed obstruction, unit now working as designed. No leaks detected.

We serviced a

KITCHENAID DISHWASHER

Model KUDP02FRSS3

Near Austin, TX 78703

Wesley

Job Details: 12/12/2022

"Arrived onsite and removed and replaced the sump and motor assembly to repair. Tested unit function and determined full wash power to be restored. Mrs. noticed a dent in the dishwasher for the first time following the repair. I am sure I dont know how the dent occurred, and there was nothing unusual in the repair method that would account for the dent. I advised that a picture had been taken and submitted and service management would be notified.

We serviced a

WHIRLPOOL FREEZER

Model GC3NHAXVY01

Near Austin, TX 78704

Scott

Job Details: 12/12/2022

Arrived on site for no cool fridge . Both sections room temp. Compressor pulling 4amps but would periodically pull 7amps then unit would shut down .

We serviced a

KITCHENAID OVEN

Model KEBS207SSS04

Near Austin, TX 78746

Scott

Job Details: 12/12/2022

"Arrived on site for broiler element cracking and starting to sag. Replaced element .unit is preheating properly.Job complete"

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Waco, TX 76712

Jonathan M

Job Details: 12/12/2022

"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Tested the unit in a normal wash cycle and found the unit turning on and operating as designed. The customer advised that they had unplugged the unit prior to my arrival. Ran it through diagnostics and found an F2 E1 (UI stuck key) and F0 E5 (off balance load) error codes. Ran the unit through an auto test in the unit ran as designed. The customer advised that theyve had several loads not finish out cycles and theyve had the drain pump running with the control not being responsive several times. I did advise the customer that they need to press and hold the start button to cancel out the cycle before they can move onto another wash load. The customer advised that theyve had the control being unresponsive several times. I did explain to the customer that sometimes power cycling the unit for a full minute can remove the glitches out of the control and reboot the control to work and operate as designed.

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DP01

Near Austin, TX 78738

Leonardo

Job Details: 12/12/2022

Arrived on site to replace console. Replaced console test unit and unit test good job complete

We serviced a

GE REFRIGERATOR

Model PSB48YSKCSS

Near Austin, TX 78731

Luis

Job Details: 12/12/2022

"Arrived on site. Replaced defective icemaker,ran icemaker harvest passed,no water filling icemaker replaced defective valve ran harvest test passed water filled icemaker.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS0

Near Austin, TX 78701

Scott

Job Details: 12/12/2022

"Arrived on site for oven not heating. Ran diagnostics,no error codes . Oven is not sparking . Found igniter control shorted out . Replaced control , unit is preheating normally. No gas leaks detected at time of service. Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS00

Near Briarcliff, TX 78669

Luis

Job Details: 12/12/2022

"Arrived on site. Replaced freezer evaporator cover and icemaker fill tube,ran diagnostics fan powered on,ran harvest test passed ran fill test passed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Austin, TX 78728

Cliff

Job Details: 12/12/2022

Arrived on site to diagnose a refrigerator that was not opening and closing properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and no further repairs needed. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Gatesville, TX 76528

Jonathan M

Job Details: 12/12/2022

"Arrived on site for a refrigerator that is sweating and causing mold and rust buildup on the doors. Inspected unit and work area. The customer advised that the middle mullion is sweating up near the top and causing moisture on both refrigerator and freezer doors leading to rust and mold buildup. Did confirm the customers complaint and used a temperature gun to measure temperatures between the mullion. Found the middle and bottom part of the Molean reading 78 to 80?F. Found the upper portion of the mullion that was sweating sitting at 58?F. I called Whirlpool Techline and spoke to Cliff SR# 7735255587. He had me unplug the condenser fan and let the unit run for 10 minutes. Found temperatures rise on the mullion up to 91.3?F but the upper portion of the Molean only reaching 60-63?F. He advised that at this point, it would have to be due to the odor loop inside the cabinet being pulled away from the cabinet causing the issue.

We serviced a

KITCHENAID OVEN

Model KEBS109BSS

Near Austin, TX 78738

Leonardo

Job Details: 12/12/2022

Arrived on site to test unit for oven not getting to 425?. Turned oven on to bake at 425? and unit preheated to 425? couldnt duplicate the problem job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DSS0

Near Georgetown, TX 78628

Lou

Job Details: 12/12/2022

"Arrived on site to inspect dishwasher not completing a cycle. Upon further inspection, I placed the unit in diagnostics showing error code F10E3-drying fan I cleared the code and continued with testing and found the fan not coming on during diagnostics. I removed the outer door panel and inspected the vent assembly and found corrosion at the bottom of the vent once I removed the vent, I found corrosion on the fan motor/blades. I replaced the vent assembly and retested the unit and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

JENN-AIR OVEN

Model JJW2430WS02

Near Austin, TX 78753

Wesley

Job Details: 12/12/2022

Arrived onsite for panel display crooked in display. Gained access and found display mount snapped on left side. Used foil tape and permagum to align and secure the display properly. Unit is now aligned and operating as designed.

We serviced a

WHIRLPOOL OVEN

Model RBD305PRS00

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 12/12/2022

"Arrived to instal previously diagnosed and ordered part. I installed the rebuilt control p/n 8303883 and tested. The unit regained all functions and heated and cycled as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Pflugerville, TX 78660

Cliff

Job Details: 12/12/2022

Arrived on site to diagnose a refrigerator that is leaking. Found fill tube for the icemaker frozen over causing leak. Thawed tube and all is working properly at this time. No leaks were found at time of service

We serviced a

MAYTAG REFRIGERATOR

Model MSF25D2EAW00

Near Austin, TX 78732

David S

Job Details: 12/12/2022

"Arrived on site to install previous diagnose parts. I removed the ice bin and cleared the ice out. I installed a new release button. I gained access to the auger motor and steamed out the ice, I removed the auger shaft and steam cleaned out the hole. I installed a new motor and reassembled the unit. I tested the dispenser and bin. I found both working as designed. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS25XVMS6

Near Jonestown, TX 78645

Kimo

Job Details: 12/12/2022

Arrive on site for a refrigerator that has stoped producing ice. Upon arrival I attempted a ice harvest test and found that it would not harvest properly the ice maker motor would rotate but it would dump the ice and the motor sounded like it was missing teeth on its gear. I then checked the fill tube and found no ice or any obstructions in it. I installed new ice maker and tested unit and found unit operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SAYM2

Near Round Rock, TX 78665

Vincent

Job Details: 12/12/2022

"Arrived on site for dishwasher, inspected unit and work area. Customer complaint was leaking water. Tested unit and found it leaking from between the door skin. Removed door skin and retested and it was leaking from dispenser area. Customer had installed new dispenser and was not fully tightened. I tightened the screws to compress the seal and tested. No leaks where observed after test. Advised CX to monitor just incase its leaking from anywhere else.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN502ESS02

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 12/12/2022

"KBFN502ESS02 Arrived to inspect no lights with RH RC door use. I found the bolt for the door hinge assy had came loose and after tightening, the issue was resolved. No leaks observed during service. 10 min service, service call only,

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS00

Near Georgetown, TX 78633

Lou

Job Details: 12/12/2022

"Arrived on site to inspect wall oven/microwave combo unit with microwave showing error codes. Upon further inspection, I found error code F1E5. Following the tech sheet, I advised the customer that the microwave main control needed to be replaced and if the unit continued to fail, the inverter board and magnetron would need to,be replaced as well. Customer agreed to,the repair and I removed and replaced the microwave main control and retested and the unit began to operate and stopped and showed the error code F1E5 again. I removed and replaced the magnetron and inverter board and retested and unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL DRYER

Model MED7230HC0

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 12/12/2022

Arrived to inspect noise. I found and removed coins from the drum paddles and tested. The issue was resolved and the unit operated as designed.

We serviced a

MAYTAG OVEN

Model MEW5530DDW

Near Liberty Hill, TX 78642

Maurice R

Job Details: 12/12/2022

Arrived onsite for oven not heating. On inspection I set the oven to 350? and it heated up to 350 with the range from 300? to 400?. Talked with the Brother in law he said that when they set it to 400? it went back to 100?. Infiltration the customer that once you set the temperature that the digital temperature read out on the oven switches to 100? displayed on the oven. It stay there until the oven reach over 100? then temperature starts to rise on the digital display and will stop at selected temperature.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Austin, TX 78753

Wesley

Job Details: 12/12/2022

Arrived onsite and diagnosed range oven not preheating to be that the control failed bake relay not closing the circuit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Bastrop, TX 78602

Joe Z

Job Details: 12/12/2022

Arrived onsite to install previously ordered parts. Replaced thermistor WPW10384183 and harness W11581973. Test unit and all rest now pass. Ran forced defrost and heater now energizes. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Georgetown, TX 78626

Lou

Job Details: 12/12/2022

"Arrived on site to inspect microwave not working. Upon further inspection, I found the unit on as the display was showing a blue dot. Customer advised that the unit stopped operating completely appropriately one week ago and came back on on its own. Using my microwave tester, I tested the unit for 30 seconds and it operated as designed. I removed the control panel and inspected the main control and it appeared to be good. Tested the switches and they are good. Due to the intermittent issues, I removed and replaced the main control and retested and unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD602ESS01

Near Liberty Hill, TX 78642

Maurice R

Job Details: 12/12/2022

"Arrived onsite for icemaker not working. On inspection found the fill tube was iced over. I removed the ice and called for water and it filled. Informed customer that it will make ice 4 to 6 hours, customer will call if it stop producing ice. No water leaks detected during service."