Near Killeen, TX 76549
Tyler
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL ED5GTGXNQ00 Arrived on site for refrigerator that was not producing ice and was having condensation buildup in the fresh food section. Upon further inspection of the icemaker I found that the internal motor and tease assembly were stripped and not allowing for the motor to grab the teeth and rotate and harvest the Ice. Installed new icemaker and Rita sure that there were no leaks before during or after repairing the icemaker. As for the condensation building up in the fridge I checked the damper motor to ensure that it was opening and shutting as needed and I also checked temperatures in both the freezer section in the fresh food and found that the freezer was sitting at 39° and the freezer was at 1° the reason for the condensation was due to the fact that because of the age of the fridge the coils have never been cleaned out and had a thick layer of lint and debris lining the condenser coil’s underneath the unit I recommend to the customer that they clean those
Near Pflugerville, TX 78660
Scott
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site for no ice . Ran harvest and IM motor test . Ice maker not harvesting .error test was lost home position . Replaced IM . All harvest and fill test checked normal . No water leaks detected at time of service. Job complete .
Near Bee Cave, TX 78738
Brandon
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for customer complaint of loud popping noise and buzzing noise, found failed magnetron, capacitor, and diode. I replaced all three parts, unit tested good."
Near Marble Falls, TX 78654
Paul
Job Details: 09/04/2020
WASHER MAYTAG MVW7232HW0 "Arrived onsite for a washer that says unbalanced during the spin cycle. I checked stored error codes and found an F0E5, F0E7, & F0E9. I cleared the codes and ran the service diagnostics cycle. The unit completed the cycle and worked as designed. I found the suspension good. I talked with ms about loading the clothes in piles and not laying them out in the basket. I explained that laying them out would cause them to tangle and ms confirmed that was what was happening. The unit works as designed. There were no water leaks present at the time of service. Call complete."
Near Kingsland, TX 78639
Paul
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL du1055xtss2 Arrived onsite fo a dishwasher that stopped completing cycles and now won’t turn on. I found L1 to the machine coming out of the j-box had been crimped and the wire strands broken causing the unit to not turn on an fail. I cut the bad part out of the harness and reconnected. I tested the unit in the service diagnostics cycle. The unit completed the cycle and worked as designed. Call complete.
Near The Hills, TX 78738
Brandon
Job Details: 09/04/2020
REFRIGERATOR GE ZISS420DRCS "Arrived on site to replace broken water tank and fitting, after replacing, unit tested good."
Near Killeen, TX 76542
Tyler
Job Details: 09/04/2020
DRYER WHIRLPOOL WED4950HW0
Near New Braunfels, TX 78132
Noah D
Job Details: 09/04/2020
DRYER MAYTAG MED8630HC1 "Arrived on site to inspect dryer for dent,, ordering correct part, office to reschedule ; ordrng 1 W10460919 (TOP)"
Near Round Rock, TX 78664
Scott
Job Details: 09/04/2020
OVEN WHIRLPOOL WFE320M0JS0 Arrived on site for range making popping noises while heating . Ran preheat . Popping noise is normal metal expansion. No other issues found . Instructed customer it’s totally normal . Job complete .
Near Waco, TX 76710
Jonathan
Job Details: 09/04/2020
WASHER AMANA NTW4516FW "Arrived on site for a washer that has no power. Inspected unit and work area. Plugged in it in and found unit was trying to drain. There was no water in the unit so can’t access to the main control. Call complete."
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site for refrigerator diagnosed with a sealed system repair. Upon arrival We checked the temperatures in the fresh food and freezer section and found that the fresh food section got down to 38° and the freezer section dropped down to 2° and held steady with no signs of fluctuations. Because of the temperatures we decided to take apart the freezer compartment and checked the frost pattern of the coils and found that although the coils were twice as thick as the standard frost pattern the coils were still fully frosted over fully and showed no signs of a defrost related issue. We ran diagnostic Forced defrost using test 38 as well as Running an ohm test on the thermistor in the freezer which read with schematic recommended ranges. We also found that after running test seven the fridge was set to adaptive cool and we adjusted it to run on in default at eight hour defrost. We also found upon arrival that the entire house was fully carpeted wit
Near Dripping Springs, TX 78620
Robert
Job Details: 09/04/2020
WASHER WHIRLPOOL WFW95HEDW0 Added job for request to replace bellow. Got info and ordered bellow. .; ordrng 1 W11106747 (bellow)
Near Austin, TX 78723
Jacob
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for unit not washing dishes. Tested unit. Found that wash cycle won’t start after unit fills with water. Ordered part. Office to reschedule. Also got picture of the tenants move in date for parts and service to be covered. ; ordrng 1 WPW10671941 (pump&motor)
Near Georgetown, TX 78628
Cliff
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found air damper noisy during operation. As part is still functional homeowner does not wish to proceed with repairs at this time.
Near Georgetown, TX 78633
Cliff
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to diagnose a dishwasher that was not filling with water. Tested all parts and components and found no failures at this time. Homeowner informed me they removed glass from under float assembly which has corrected the issue. No further repairs are needed at this time and no leaks were found at time of service.
Near Austin, TX 78731
David
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS02 Arrived on site to diagnose icemaker that no longer makes ice. Performs diagnosis on unit. Checked fill tube heater and found heater wire broken again. Replaced fil tube and heater and secured the wires out of the way with foil tape. Found fitment on icemaker good and wires are not getting caught. Verified proper operation. All is working as designed. Call complete.
Near Waco, TX 76706
Jonathan
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT108FZDW05 Arrived on site for fridge raider that’s not cooling properly. Inspected unit and work area. Removed evaporator cover and found a huge ice block covering the capillary tube and suction line at the top of the evaporator. None of the evaporator had any frost pattern. This is indicative of a leak or restriction in the system. Ordering sealed system parts and office will need to reschedule customer due to out of stock compressor.; ordrng 1 W10913906 (coupler) and 1 W11107829 (DRIER) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR )
Near Harker Heights, TX 76548
Al
Job Details: 09/04/2020
REFRIGERATOR FRIGIDAIRE FRS6LF7FS4 Arrived on site and inspected unit ice maker not filling with water.Confirmed the ice maker motor was rotating.Removed and replaced the valve.Reassembled and unit tested as designed.No leaks detected at time of service.Job complete
Near Temple, TX 76501
Al
Job Details: 09/04/2020
RANGE KITCHENAID KFGC506JSS00 Arrived on site and inspected dual valve gas range converted to LP unit not baking.With assistance it was determined the bake igniter plug was not plugged in from the factory.Customer advised bake function hasn’t worked since they moved in back in July of 20.I corrected the issue and plugged in the orange plug and unit tested as designed.Customer satisfied.Job complete
Near Austin, TX 78733
Leonardo
Job Details: 09/04/2020
RANGE JENN-AIR JDRP548HL00 Arrived on site to test unit for units knobs getting hot and unit not starting. Test unit and found both ovens starting right away and big oven heated to 400. Called techline and per techline the unit has to vent and the unit vent to the front of the oven right under the knobs. No correction Sr7728343206. Also found racks for big oven getting stuck due to bad bearings. Will order 2 racks W11111342 office to reschedule ; ordrng 2 W11111342 (RACKS )s
Near Austin, TX 78739
Luis
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 Arrived on site for cooling complaint and no lights. Ran diagnostics fan and damper working correctly,thermistors passed,changed defrost setting to basic. Diagnosed a defective top left freezer led module,installed a new led module all leds working as designed. ; used 1 W11462342 (MODULE) from stock"
Near Georgetown, TX 78633
Tommy
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher leaking from vent. Upon arrival found vent was out of place and wasn’t sealing properly. Replaced vent. Tested unit all tested good. Job Completed.
Near Austin, TX 78751
Luis
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 "Arrived on site for freezing compliant. Powered unit off and disconnected harness to damper,powered unit on with damper door closed and fan running,cold air entering around damper housing. Added sealer around housing to prevent cold air from entering around housing while damper door is closed. ; used 1 212643 (SEALER) from stock"
Near Austin, TX 78757
Wesley
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite and found unit operating as designed.Inspected seals and replaced deflector. Unit is assembled correctly with no broken or slacking parts contributing to condensation issue.
Near , TX 78676
Richard
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB02 Arrived onsite for the refrigerator FC section freezing food. Replaced diffuser and refrigerator tested good. Complete.
Near Austin, TX 78731
David
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KSSC42FMS00 Arrived on site to install updated foam block kit. Was able to use leftover blocks from previous job to resolve. Blocks are tight. All is working as designed now. Customer will follow up if any issues persist. They said they did see five on bake panel right side and had melted it the self once and it temporarily resolved the issue. Call complete.
Near Bertram, TX 78605
James
Job Details: 09/04/2020
FREEZER WHIRLPOOL WZC3115DW01 Arrived on site and tested operation. Found compressor terminal has shorted out and burned out start device. Ohmed compressor and found start and run windings shorted. Unit will need new compressor to repair. Office to schedule return services for 2 hours; ordrng 1 CNOTE (2 HR SS) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Near Austin, TX 78735
Kevin
Job Details: 09/04/2020
OVEN WHIRLPOOL GBS307PDS3 "Arrived on site to replace both left and right door hinges from previous diagnosis. Replaced hinges, tested unit, unit works good. s. Job complete."
Near Georgetown, TX 78633
Tommy
Job Details: 09/04/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite to install previously diagnosed parts. Replaced dispenser. Ran through diagnostic test. Found dispenser clips not holding dispenser flush to door. Removed dispenser bent clips back reinstalled dispenser. Ran through diagnostics all tested good. No signs of leaks. Jobs completed.
Near Belton, TX 76513
Jonathan
Job Details: 09/04/2020
WASHER WHIRLPOOL WTW5840BW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Attempted to remove agitator and found agitator completely seized onto the gear case. Attempted to pride off with screwdrivers, used vice grips to try to shake it inch twist it off, and was unable to get the agitator to move at all. Unit will need outer tub, inner basket, agitator, filter, hub kit, motor, and gearcase for full repair. Ordering parts and office will need to get authorization for repair and contact customer when parts are made available. Please schedule for two men and two hours. ; ordrng 1 W10324648 (tub-outer) and 1 W10521298 (spin basket) and 6 WP8533953 (screw)s and 1 WPW10215093 (clean out filter) and 1 WPW10215115 (washplate)"
Near Spicewood, TX 78669
Robert
Job Details: 09/04/2020
RANGE GE ZGP484LGR3SS Arrived on job to replace igniters. Replaced igniter for large oven and test. Igniter for small oven damaged in shipping will need replacement igniter to complete. ; ordrng 1 Wb13x25264 (igniter glowbar)
Near Wimberley, TX 78676
Richard
Job Details: 09/04/2020
FREEZER AMANA AQC0902GRW00 Arrived onsite for the freezer not cooling. During testing found that the start device was burnt causing the issue. Called tech line and they stated that there are no parts replacement for this unit.
Near Austin, TX 78750
Kayman
Job Details: 09/04/2020
RANGE KITCHENAID KSIB900ESS0 Arrived onsite to re install the oven control panel. I installed the control panel (no dents) and tested the unit. Unit is working as designed at this time.Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect fridge for not producing ice, upon inspection found the icemaker filled with ice and harvest was completed through diagnostic, per service pointer will order HV board, possible loss of coolant. ; ordrng 1 W10624574 (HV BOARD )"
Near Cedar Park, TX 78613
Kayman
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT730PAHV0 "Arrived onsite for dishwasher not drying dishes. Upon inspection I found no error codes stored in the unit. After the diagnostics cycle was complete I tested amp draw on the heating element and got a reading of 8.8 amps which is within factory standards for a properly working element. I explained to the customer that due to the tub being plastic, rinse aid is an essential component for optimal drying. The rinse aid cures the plastic over time causing top steam water to roll off instead of stay around on the ceiling and inner walls. I explained that when on a water softener the use of liquid detergent is important accompanied with rinse aid. I also recommended they crack the door to the unit after the cycle is complete to let the steam vent out. Unit is working as designed at this time and no leaks detected during time of service.
Near Kyle, TX 78640
Richard
Job Details: 09/04/2020
WASHER MAYTAG MVWB765FC3 Arrived onsite for the washer making a noise during agitating cycle. Replaced gear case and water valve and calibrated washer and washer tested fine and no leaks detected complete
Near Spicewood, TX 78669
Robert
Job Details: 09/04/2020
MICROWAVE KITCHENAID KMBP100ESS03 Arrived on job for complaints of not cooking properly. The convention option reduces temperature and time by design. Oven working properly.
Near Driftwood, TX 78619
Robert
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on job for complaints of icemaker not working ran diagnostics and found icemaker not finding home position and refrigerator thermistor not working.
Near Pflugerville, TX 78660
Scott
Job Details: 09/04/2020
WASHER WHIRLPOOL WTW4850XQ1 Arrived on site for Washer making noise during spin cycle . Found oil leaking from gearcase . Job complete .
Near Taylor, TX 76574
Andy
Job Details: 09/04/2020
DRYER MAYTAG MGDB835DW3 Arrived on site for dryer not drying clothes. Tested and inspected unit and found failed fuse. Removed failed part and replaced with new from truck stock. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Wimberley, TX 78676
Richard
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite for the refrigerator leaking water. During testing found that that the FF evaporator drain pan is leaking water possible cracked drain pan or clogged drain line. Complete
Near Jarrell, TX 76537
Cliff
Job Details: 09/04/2020
WASHER GE GCWN5050M0WS Arrived on site to diagnose a washing machine that is not draining. Found drain pump shorted out. Replaced drain pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Dripping Springs, TX 78620
Robert
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 Arrived on job for complaints of leaking water. Found pan cracked will need pan to complete. ; ordrng 1 W11457241 (PAN)
Near Liberty Hill, TX 78642
Paul
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived onsite for a dishwasher that’s not washing or rinsing. Mr was backing out of the driveway when I arrived to pick up their children from school. He had enough time for me to run diagnostics. Mr stated the issue is erratic because sometimes it will wash. I ran the diagnostics cycle and found no stored error codes. I found the pump not starting with voltage to it. I hit the pump and got it to start. The connector was tight. I explained to mr that this was a sign of a bad connection at the motor or a bad motor and the pump and motor would need to be replaced
Near Round Rock, TX 78665
Wesley
Job Details: 09/04/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite and found unit operating as designed with no recent error codes. Old code from 2017 about stuck button. Reset unit and tested and found unit operating as designed. Advised customer to call back in in event of repeat symptoms. Called techline 7728729441. Was advised to replace both appliance managers and console at the same time. Office to reschedule. ; ordrng 1 WOD51EC0HS01 (CONTROL)
Near Austin, TX 78717
David S
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to install previous diagnose parts. I gained access to the main control and I replaced new. I put the unit through a diagnostics cycle. The unit operated as designed. No water leaks detected.
Near Austin, TX 78729
Wesley
Job Details: 09/04/2020
WASHER WHIRLPOOL WTW7000DW4 Arrived onsite and found off balance error only. Cleared and reset and cleaned airtrap. and advised customer on repair. Advised customer on use and care and calibrated. All is now operating as designed.
Near Round Rock, TX 78664
David S
Job Details: 09/04/2020
FREEZER FRIGIDAIRE LFFH20F3QWG "Arrived on site for possible sealed system. I inspected the unit and work area. I gained access to the evaporator and found a good full frost pattern. I reassembled the unit and did a temp test on the unit, I found the unit cooling down to 0 degrees with no issues. I found the drain tube clogged. I cleared the drain tube and ensured it flows freely. No water leaks detected at this time. Job complete."
Near Austin, TX 78739
Leonardo
Job Details: 09/04/2020
OVEN MAYTAG MEW6627DDS "Arrived on site to replace control board, replaced board, test unit, unit heating correctly, job complete."
Near Buchanan Dam, TX 78609
James
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on site to inspect for frost. Found door had been recently switched to open from other side. Door hinge to fridge was not tightened down all the way causing air leak through fresh food door gasket. Tightened hinge and used heat gun to reset door gasket. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Arrived on site to inspect Icemaker for not producing, upon inspection found ice jammed in motor, motor did not turn when bypassed, replaced icemaker ordering fill tube per service memo. Instructed Customer to watch icemaker since it filled after testing. Office to reschedule e; ordrng 1 WPW10347034 (TUBE )"
Near Georgetown, TX 78628
Lou
Job Details: 09/04/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to inspect cooktop burner flames. Upon further inspection, I tested all burners and found that all the flames were too high and both left, middle and front right burners had the wrong orifice spuds. Following the LP conversion manual, I removed and replaced the mentioned orifices and adjusted the flames on all burners and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78731
David
Job Details: 09/04/2020
OVEN WHIRLPOOL WOD51ES4ES01 "Arrived on site to diagnose double oven that was making loud noise after being on. Ran unit in diagnostic mode and ran both fans for 10 mins and heard nothing. Set oven to preheat 400. By 375 you could hear a loud buzzing. Found hay something but the upper blower fan was either loose and causing reverb, or fan itself is bad. Replaced upper blower and used some foil tape to insulate where the vent piece contacts the upper panel where it could be vibrating. Retested he unit and ran it to 400 again. Unit preheated and abnormal noise is no longer there. Let sit for a few moments to be sure and noise did not return. All is now working as designed. Call complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 09/04/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site to inspect freezer for leaking on floor, upon inspection the low line of the compressor was solid ice
Near Burnet, TX 78611
James
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Arrived on site to inspect handle. Found handle was installed upside down. Attempted to adjust set screw due to cross thread but didn’t correct the issue. Unit will need new handle to repair. Office to schedule return services ; ordrng 1 W11163764 (handle)
Near Andice, TX 78628
Tommy
Job Details: 09/04/2020
WASHER WHIRLPOOL MVWC565FW2 Arrived onsite for washer hot water leaking into tub. Upon arrival found customer was within warranty. Found hot water valve not closing. Replaced valve. Tested unit all tested good. Job completed.
Near New Braunfels, TX 78130
Noah D
Job Details: 09/04/2020
MICROWAVE MAYTAG MMV4205FZ3 "Arrived on site to inspect microwave for not heating, upon inspection found the mag very loud during operation, replaced switch holder, mag, cap and diode. Cover was bent during process, ordering cover. Heating was returned. Office to reschedule ; ordrng 1 W10571408 (COVER )"
Near Killeen, TX 76549
Tyler
Job Details: 09/04/2020
WASHER MAYTAG MHW5630HC0 Arrived on site for washer that was leaking from the front left corner of the unit. Upon arrival I immediately noticed that there was a very big water trail Mark sans going down the front left side of the door that extended from the bottom right corner of the water dispenser tray and trailing down the front of the machine to the bottom left corner and I found these water trough marks both on the inside of the door as well as the outside and also underneath the dispenser inside the cavity of the unit. I found a Technical Service Pointer #: W11481731 Within the documentation of this machine and after running multiple diagnostic test on the cold valve heart valve as well as dispenser tray and other functionality of the machine I was eventually able to confirm that there was a leak occurring from the dispenser. We will need to order the new service Pointer soap dispensing assembly kit. Office to reschedule with customer due to part being out of stock.; ordrng 1 W11
Near Georgetown, TX 78633
Cliff
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found vent assembly leaking inside door. Vent and gasket will need to be replaced and return date .; ordrng 1 WPW10428211 (vent)
Near Georgetown, TX 78633
Lou
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to inspect ice forming on the bottom edge the ice maker. Upon further inspection, I found where the ice maker had over filled and spilled out onto the ice bin door and onto the ice chute plate and formed a plate of ice. I removed the ice and cleaned up the water spillage and removed and replaced the ice maker and tested. Unit is operating as designed. I tested the water fill into the ice maker tray and it operated as designed. No water leaks observed at the end of service, job completed."
Near Spicewood, TX 78669
Brandon
Job Details: 09/04/2020
COOKTOP WHIRLPOOL KCGS556ESS02 "Arrived on site for customer complaint of unit not boiling water quick enough, found burners to be working as designed, the grates on his model sit almost two inches above burners making boil time longer."
Near Georgetown, TX 78633
Tommy
Job Details: 09/04/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived onsite for washer tripping breaker. Upon arrival flipped and reset breaker. Tested unit in diagnostics all tested good, testing high spin, tested good. Found error code F0 E5 for off balanced load spoke with customer about load size. Tested unit through normal cycle unit tested good no signs of leaks during service. Job Completed."
Near Wimberley, TX 78676
Richard
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator not making ice. Ran diagnostics and found that the ice container was full of ice . All functions tested good and could not find any issues at this time. Complete
Near Austin, TX 78717
Kayman
Job Details: 09/04/2020
COOKTOP WHIRLPOOL WCG97US6DS00 "Arrived onsite for cooktop with center burner weak flame. Upon inspection I found the center burner hissing with some uneven flames. I noticed the air vent in the ceiling was blowing directly on the cook top making all burners flames blowing around but none of them hissing like the center one. I found the center burner orifice holder greasy or dirty which is most likely causing the hissing. I am recommending the center burner orifice holder be replaced. Job complete."
Near Killeen, TX 76549
Tyler
Job Details: 09/04/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived on site to repair previously diagnosed gear keys. After opening up the gear case box and removing it and comparing it to the new one I found that the seal around the new gear case was twice the size of the old one and would not fit Under the unit amount properly we will need to re-order the gear case and confirm that the new one matches the current style.Customer would like to schedule directly with office to try and work out the soonest time that we can be back out for the repair; ordrng 1 W11035747 (gearcase)
Near Austin, TX 78734
Brandon
Job Details: 09/04/2020
DISHWASHER JENN-AIR JDB8200AWS3 "Arrived on site for customer complaint of unit taking long time to complete cycle, found OWI sensor and whole dishwasher caked with soap scum and hard water build up. Instructed customer to run cleaning solution through unit multiple times and showed him how to clean filter and calibrate sensor. Collected service fee on cc."
Near Leander, TX 78641
Lou
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRSA71CIHZ00 "Arrived on site to install previously diagnosed and ordered part. Due to the right RC doo being badly warped at the top, I removed and replaced the door and tested. Unit is operating as designed. I placed the nameplate at the top right corner of the door. No water leaks observed during service, job completed."
Near Austin, TX 78746
Leonardo
Job Details: 09/04/2020
COOKTOP JENN-AIR JGD3430WS00 "Arrived on site to replace left front burner head, left front orifice holder and screws. Replaced left front burner head left front orifice holder and screws, test unit, unit works good. Job complete."
Near Austin, TX 78730
David
Job Details: 09/04/2020
REFRIGERATOR GE ZISs420DRHSS "Arrived on site to diagnose Refrigerator not cooling In Either compartment. On arrivaL RC and FC were at room temp. Compressor was not running when i got there. Power cycled unit and compressor still would not engage. Checked voltage and found power going to inverter, but Not firing the compressor. Replaced inverter. Retested and cycled and compressor is now kicking on and stayed running. DW approved replacement of inverter. CAll complete."
Near Kyle, TX 78640
Richard
Job Details: 09/04/2020
DISHWASHER FRIGIDAIRE FFID2423RS1A Arrived onsite for the dishwasher leaking. During testing found that the dishwasher is leaking but it looks like it’s coming from the sump assembly will need to replaced sump assembly and all the components that go with it. Will need authorization for the repair.; ordrng 1 154406401 (gasket) and 1 154723801 (sump assembly) and 1 154762601 (sensor) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR )
Near Kyle, TX 78640
Kevin
Job Details: 09/04/2020
DRYER MAYTAG MEDB765FW0 "On site and used airflow tester on dryer and found no airflow present. Removed vent hose from rear of dryer and airflow tester is now good. Recommended to homeowner that vent to the exterior be cleared/cleaned by a service to prevent any possible fire hazard or damage to dryer. Vent has not been cleared in six years. job complete."
Near Austin, TX 78759
Wesley
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer informed over phone that function restored after defrost and ice production resumed. Customer will reschedule in event of repeat symptom.
Near Jarrell, TX 76537
Cliff
Job Details: 09/04/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site to diagnose a dryer that is not cycling properly. Found blower clogged preventing proper airflow. Removed all debris from blower assembly and tested unit. Found all is functioning properly at this time. Advised homeowner on lint screen usage.
Near Bastrop, TX 78602
Andy
Job Details: 09/04/2020
RANGE GE JGSS66SEL1SS "Arrived on site for range gas smell when oven is preheating. Checked amp draw on igniter and found to be good, checked flame and found to be a little abnormal, adjusted air flow and found improvement
Near Leander, TX 78641
Lou
Job Details: 09/04/2020
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site to install previously diagnosed and ordered parts. Due to the front right and center orifice holders having stripped screws and the center valve unable to adjust flames, I removed and replaced both orifice holders, valve and screws. Using my liquid gas leak detector, I tested all gas line connections and all were good. Tested the unit and it is operating as designed. No gas leaks detected during service, job completed."
Near Round Rock, TX 78665
Wesley
Job Details: 09/04/2020
DISHWASHER AMANA ADB1500ADB3 Arrived onsite and found unit operating without pump and motor failure. Ordering pump and motor and returning with control. ; ordrng 1 W10902307 (pump&motor)
Near Buda, TX 78610
Robert
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Arrived on job to replace previously diagnosed parts.
Near Round Rock, TX 78665
Scott
Job Details: 09/04/2020
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site for no drain dishwasher . Found glass stuck in drain motor . Replaced motor . Ran test wash all checked normal .No water leaks detected at time. Job complete ."
Near Austin, TX 78733
Kevin
Job Details: 09/04/2020
WASHER WHIRLPOOL WTW8500DC0 Arrived on site to test unit for control issues. Found inlet valve leaking water into electric control causing f7e9 error and lid lock issues. Need to replace wire harness and control board and inlet valve housing assembly per tech line. Shut off hot water so customer can continue using mean while. W10812418Sr#7728730250; ordrng 1 W10780062 (harns-wire) and 1 W10812418 (cntrl-elec) and 1 W11173599 (HOUSING ASSEMBLY)
Near Leander, TX 78641
Lou
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher not drying.upon further inspection, I checked the element and found no burnt spots. I checked the dispenser and found the customer is not using rinse aid. I placed the unit in diagnostics showing no error codes. Continued with testing and checked amp draw to,the components and all were showing the proper amp draw except the element. I found that the right side connection for the element was off. I reconnected the element and checked amp draw and the unit is operating as designed. I advised the customer of my findings and made recommendations for use & care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
Near Buda, TX 78610
Robert
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV03 Arrived on job for complaints of only dispensing crush ice. Found the container not allowing door to open. Replaced ice container.
Near Austin, TX 78745
Leonardo
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL MDB8959SKW0 "Arrived on site, found screw for kick-plate off, reattached kickplate, tested unit, unit door not hitting kickplate, job complete"
Near Meadowlakes, TX 78654
Paul
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived onsite for a refrigerator with the door gasket that was replaced very wrinkled and a lot of condensation. I used my heat gun and removed all of the wrinkles. I found the door gasket sealing good. I found the humidity control turned off and explained to ms that this should be left on to prevent the condensation from building up on the center door mullion. Call complete.
Near Austin, TX 78747
Leonardo
Job Details: 09/04/2020
MICROWAVE MAYTAG JMV8208AAS "Arrived on site to test unit for unit not heating correctly, test unit, found high voltage transformer not working
Near Coupland, TX 78615
Andy
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator water and ice buildup in ice container. Called tech line and spoke with Austin (SR# 7728731424) made aware of issue and what was done. Was instructed to test water pressure at water dispenser by seeing how long it takes to fill 8 ounces and found to be within range was instructed to go in Diagnostics and cycle ice maker then do ice maker fill test and found no over fill. Was instructed that issue is not likely ice maker over filling. But with moisture getting in. Was instructed to replace ice door with seal and ice chute door. But to also replace ice maker and valve as well. Ordering needed parts. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11268536 (door-ice) and 1 WPW10606117 (door-ice)
Near New Braunfels, TX 78130
Noah D
Job Details: 09/04/2020
WASHER MAYTAG MVWB965HC0 "Arrived on site to inspect washer for not filling,upon inspection found only half of the solenoids are firing. Replaced valve and found no issues. Job complete"
Near Austin, TX 78739
Kevin
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL KUDS30FXSS1 "Arrived on site and replaced control board, customer will contact office if this does not direct dishwasher operation. job complete"
Near Austin, TX 78746
Kevin
Job Details: 09/04/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00 Arrived on site to test unit for leaking water in refrigerator. Found fresh food evap frosted over. Inspected software version and found it is still 600 per service pointer W11033419D it’s needs to be updated to 700 or greater. Will bring other parts mentioned in service to pointer to ensure complete repair. Customer has read and signed defrost waiver. ; ordrng 1 W10815734 (cover-evap) and 1 W10888883 (icemaker) and 1 W10908836 (VALVE) and 1 W10918848 (cntrl-elec) and 1 W11165806 (FILTER HOUSING ) and 1 W11332011 (CONTROL)
Near Kingsland, TX 78639
James
Job Details: 09/04/2020
COOKTOP KITCHENAID KCGS556ESS Arrived on site and tested burners for flame pattern. Found flame pattern was off due to 2 caps being off center. Also tightened power burner mount screw and re secured to mount. Tested flames for flame pattern and tested correctly. job complete
Near Pflugerville, TX 78660
Matthew
Job Details: 09/04/2020
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived onsite for microwave venting in the wrong direction. Pulled unit, disconnected fan harness, arraigned fan to properly vent up into the duct. Cut vent holes and reattached damper. Tested unit and unit functioning properly. Job complete."
Near Pflugerville, TX 78660
Matthew
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM06 "Arrived onsite for refrigerator with no lights and unit not cooling. Braker to unit was off. Flipped to on, tested unit and all lights functioning and unit is cooling. Job complete."
Near Leander, TX 78641
David S
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site for freezer covered in ice. I inspected the unit and work area. I checked the low and high side pressure for the unit, all pressures look good. I found the control would not let me into diagnostics. I went to replace the control and found the ones went out was defective, and would only scroll through the led lights. I put the original control back in and gained access to the heating element. I found the heating element shorted, and showing no continuity. I replaced the heating element with new. I finished defrosting the unit. No water leak detected. Job complete."
Near Austin, TX 78748
Luis
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for no ice and cooling complaint. Per customer they have to run a hard reset to unit to get proper cooling about every month,ran diagnostics,no air flow from ice box fan,E5 error on icemaker,diagnosed a defective main control,installed a new main control,ran ice box fan test passed good air flow,ran harvest test passed,ran fill test passed."
Near Taylor, TX 76574
Andy
Job Details: 09/04/2020
MICROWAVE MAYTAG MMV5207BAB
Near Round Rock, TX 78664
Scott
Job Details: 09/04/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site for washer shutting down in wash cycle . Ran diagnostics for off balance pause and off balance error codes . Found unit feet were not properly level . Leveled unit and ran calibration and diagnostics wash, all checked normal Also instructed customer on proper loading & soap usage. No water leaks detected at time of service . Job complete"
Near Cedar Park, TX 78613
David S
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL KDTM704KPS0 Arrived on site to install previous diagnosed part. I gained access to the toe place and found it no properly installed. I removed all toe plate pieces and reinstalled properly. Toe plate was not needed. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 09/04/2020
REFRIGERATOR KITCHENAID KUDF204EPA00 "Arrived on site for customer complaint of unit not making ice, found failed ice maker, I replaced ice maker, unit tested good.
Near Cedar Park, TX 78613
David S
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to install previous diagnosed part. I removed the broken door switch and installed new. I did a temp test in the freezer and found it at 0 degrees. The unit is working as designed. Job complete.
Near Austin, TX 78723
Jacob
Job Details: 09/04/2020
FREEZER WHIRLPOOL WRT138FZDB00 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. Also saw that the freezer was full of food. Possibly blocking the air to travel in the freezer better possibly causing the bit of frost to build in fresh food compartment. No issues at this time. Job complete
Near Austin, TX 78759
Wesley
Job Details: 09/04/2020
ICE MACHINE WHIRLPOOL KUIS18NNTB0 Arrived onsite and upon having unit uninstalled customer found corrosion on compressor and harness.