We serviced a
WHIRLPOOL WASHER
Model MHW8630HC3
Near Austin, TX 78733
Kevin
Job Details: 09/30/2021
"Arrived on site oh and reinstalled Bellow Spring, confirm correct operation by running automatic cycle test 12. Sent a short video of Washer draining properly to PR, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Elgin, TX 78621
Jacob
Job Details: 09/30/2021
Arrived onsite for unit not responding and having moisture buildup i the display of the UI panel. Plugged the unit in and tried to turn the unit on but the display will not work. Let customer know that that there more likely is in issue in the vent along the wall to the outside causing the hot air to not escape causing the moisture to occur when drying. Ordered part. Office to reschedule ; ordrng 1 W11378949 (UI PANEL )
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cedar Park, TX 78613
Kayman
Job Details: 09/30/2021
"Arrived onsite for washer not operating. Upon inspection I found the unit dead and full of water. I was not able to enter diagnostics so I replaced the control. I. Diagnostics I was then not able to drain. I tilted the unit and found the drain pump wires had come disconnected from the connector. I made a temporary repair on the wires and was able to engage the drain pump to drain the water. After the water drained out I could not exit drain in diagnostics and had to unplug the unit. I put the unit into diagnostics again and it immediately went into drain. I tried on normal setting and again just drains. I waited for the auto drain to complete and ended up having to blow out an obstruction from the pressure hose. After clearing the hose I was able to run a spin cycle. I found the unit wobbling at high spin which most likely caused the wires at the pump to separate. I am ordering the lower harness, gearcase, cam, belt, actuator to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11399433 (Control) and 1 W10528947 (Hub) and 1 W11545744 (Lower harness) and 1 W11454734 (Gear case) and 1 W11497303 (Motor) and 1 W10721967 (Cam) and 1 W11399437 (Drain pump) and 1 W11239857 (Belt) and 1 W11130362 (Suspension)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS03
Near Georgetown, TX 78633
Cliff
Job Details: 09/30/2021
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found bin button broken and spring missing. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Jarrell, TX 76537
Tyler
Job Details: 09/30/2021
Arrived on site for refrigerator needing previously diagnosed hv control. Upon arrival I installed the needed part. I reasse and powered unit back up. Found unit turn on and functioning as designed. Informed customer unit would need 24hrs to cool.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT975SAHV0
Near Georgetown, TX 78633
Cliff
Job Details: 09/30/2021
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised homeowner on best cycles and options for best performance and need of rinse agent for proper performance. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Hutto, TX 78634
David S
Job Details: 09/30/2021
"Arrived on site to install previous diagnose parts & for FREEZER AND FRIDGE ARE NOT COOLING TO APPROPRIATE TEMP. Inspected work area and unit. Inspected evap and found incomplete frost pattern. Gained access to the back of unit and evacuated the system. Uninstalled compressor,dryer & access valve. Then uninstalled fc evap. Installed all new components. Fc evap,compressor,dryer & access valve. System holing vacuum. Recharged system no leaks. Pressure on low side at 0pis on high 145psi found. .Turned unit on and it ran for 3 minutes and then going straight into defrost.office to reschedule.; ordrng 1 W11518204 (Ui) and 1 W11196400 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Round Rock, TX 78681
Tommy
Job Details: 09/30/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced wiring harness and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Leander, TX 78641
Kayman
Job Details: 09/30/2021
Arrived onsite for washer showing F11 and tripping breaker. Upon inspection I found the unit in standby with no error codes showing and we ran through functions of the unit. We found it to be working as designed at this time. I inspected the ground switches and could not find any issues at this time. I advised the customer to monitor the unit to ensure there arent any intermittent issues. I found the unit to be plugged into a gfci outlet. I advised having the outlet serviced or preferably replaced due to the outlets sensitivity. But the unit is working as designed at this time and no leaks were detected during time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB7
Near Round Rock, TX 78665
David S
Job Details: 09/30/2021
Arrived on site for dishwasher will not heat up. Inspected work area and unit. Customer stated that he installed a new heating element him self and that it never worked. Put unit into diagnostics and ran a cycle and the unit operated as designed. Performed resistance test and got 18 oms within spec. Put unit though regular cycle and found it operating as designed. Unit may have locked the heating element out due to the original element failing.no water leaks at this time.job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Fort Hood, TX 76544
Al
Job Details: 09/30/2021
"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDM00
Near Briarcliff, TX 78669
Brandon
Job Details: 09/30/2021
"Arrived on site for customer complaint of unit not cooling in either section, found sealed system leak, ordering compressor, evaporator, filter drier, and coupler. ; ordrng 1 Cnote (Office to reschedule) and 1 SStech/2hourjob and 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 W11506635 (Coupler) and 1 WPW10143759 (Filter drier)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manor, TX 78653
Jacob
Job Details: 09/30/2021
"Arrived onsite for unit making a noise near the beginning of a cycle. Upon further investigation found that that a magnetic pen was right under the motor cover shield, removed pen. Let customer know that if any objects do get under the unit, it can get lodged under the basket and shield causing the object to grind into the floor causing noises. Ran unit In a rinse and spin cycle. No odd noises during the cycle. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Taylor, TX 76574
David S
Job Details: 09/30/2021
Arrived on site for for hot surface light staying on. We inspected unit and found it working as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/30/2021
Arrived on site to install previously diagnosed parts. Removed lid and installed new lid. Tested in diagnostics and lid latch was working as designed. Showed customer lid was locking and unlocking. Job completed.
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWP1
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/30/2021
"Arrived on site to test unit for console not responding. Verified console receiving proper voltage. Replaced console, tested unit, unit is now working as designed. No leaks detected.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Leander, TX 78641
Lou
Job Details: 09/30/2021
"Arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I tested the dispenser and found the water dispensing as designed. I tested the ice maker and found the ice bin full of ice. Pulled the unit out and checked the water line and found it pulled and tucked behind the ice maker fill line so it doesnt get kinked. Customer advised that it was adjusted at previous service call. Customer advised that theyve had low water pressure recently due to city regulations. I recommended that the customer purchase a water pressure tester and when the water pressure gets low on the unit to check their pressure outside at the nearest water faucet. I advised if its below 60psi, then we know its a water pressure issue and not the unit. I did not install the pressure regulator as its not needed due to customer not having high water pressure. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Niederwald, TX 78640
Robert
Job Details: 09/30/2021
Arrived on call for complaint of broken handle. Confirm handle broken. Replace damaged part and test.
We serviced a
WHIRLPOOL DRYER
Model WED5300VW0
Near Austin, TX 78731
Matthew
Job Details: 09/30/2021
Arrived onsite for dryer not starting. Upon inspection found door switch failed. Replaced switch and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Austin, TX 78728
Wesley
Job Details: 09/30/2021
Arrived onsite and installed door properly and leveled unit. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Spicewood, TX 78669
Brandon
Job Details: 09/30/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Leander, TX 78641
Kayman
Job Details: 09/30/2021
Arrived onsite for dishwasher not operating even after checking breakers. Upon inspection I found good voltage at the outlet and the unit was wired correctly at the junction. I accessed the main control and replaced with new. I restored power and the unit came on. I ran diagnostics and there were no error codes present through out the process. All functions passed and the unit is working as designed at this time. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHB05
Near Austin, TX 78728
Scott
Job Details: 09/30/2021
"Arrived on site for ice building up in freezer floor . Ran IM harvest , all checked normal. No leaks or drips detected. Did find drain hole frozen over . Steamed out hole . Found some pieces of insulation . Removed obstructions , water is flowing freely away . No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near San Marcos, TX 78666
Robert
Job Details: 09/30/2021
Arrived on call for complaint of not starting cycle. Found the drain pump running and door locked water level sensor needed . ; ordrng 1 W11367297 (Control) and 1 W11044866 (We switch)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Briarcliff, TX 78669
Brandon
Job Details: 09/30/2021
"Arrived on site for customer complaint of unit shaking and not completing cycle, found failed gearcase.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Cedar Park, TX 78613
Tommy
Job Details: 09/30/2021
"Arrived onsite for previously diagnosed parts. Replaced divider, auger motor, bracket and spacer and tested. Unit is now dispensing as designed. Job Completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Seguin, TX 78155
Noah D
Job Details: 09/30/2021
"Arrived on site to inspect unit for not agitating normally, upon inspection found the wrong model actuator attached to unit replaced actuator with correct model. Tested with no issues. Complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Briarcliff, TX 78738
Leonardo
Job Details: 09/30/2021
"Arrived on site to test unit for broken glass and dent on handle, inspected unit found outer glass shattered and dented handle, replaced glass and handle, could not test unit because unit not installed, job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near New Braunfels, TX 78130
Andrew
Job Details: 09/30/2021
Arrived on site to test unit for noise while operating. Found dog collar and other debris in blower wheel. Removed all debris and tested unit. Unit operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near New Braunfels, TX 78130
Andrew
Job Details: 09/30/2021
Arrived on site to test unit for blowing hot air. Found unit was trying to cool but element was staying on after defrost cycle. Recommend replacing bimetal and defrost heater. Office to reschedule.; ordrng 1 WPW10366605 (Control) and 1 W11084324 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near New Braunfels, TX 78130
Andrew
Job Details: 09/30/2021
"Arrived on site to replace compressor, drier and evap from previous diagnosis. Unit was unplugged on arrival. Accessed evap and compressor then turned unit on. Compressor was pulling 1.2amps and dropped to .8amps. Pressures were good with high side at 120 and low side was at 0. Found condenser was extremely clogged causing compressor to over heat and kick out on thermal. Completely cleared condenser and replaced start device and run capacitor. Let unit run for 30mins and nice frost pattern developing on evap. Used UV light and applied bubble solution. No signs of refrigerant leak. Added a bit of refrigerant to system. Advised customer on keeping condenser clean to prevent damage. Also advised to put a glass of water in FC and use unit once water is frozen over. No leaks detected. Job complete."
We serviced a
MAYTAG FREEZER
Model MQF1656TEW00
Near New Braunfels, TX 78130
Andrew
Job Details: 09/30/2021
"Arrived on site to test unit for not cooling properly. Found evap motor receiving proper voltage but not engaging. Replaced evap motor, tested unit, unit is now working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Seguin, TX 78155
Noah D
Job Details: 09/30/2021
"Arrived on site to inspect unit for dents, upon Inspection found the unit very dented around all parts. Spoke with customer and instructed her to speak with installed and home depot. Whirlpool advised all parts are replaceable. Sr # 7731876205 ordering parts to fix. Office to reschedule ; ordrng 1 W11246772 (Panel) and 1 W11317194 (Ui) and 1 W10920228 (Tub) and 1 W10612925 (Badge)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Georgetown, TX 78628
Lou
Job Details: 09/30/2021
"Arrived on site to inspect washer leaking water. Upon further inspection, I removed the control panel to access the valve and placed the unit in diagnostics and tested the valve. I found the valve housing cracked and leaking water. I removed and replaced the valve housing and calibrated. Retested the unit and it is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Canyon Lake, TX 78132
Robert
Job Details: 09/30/2021
Arrived on call for complaint of noise. Found the drum out of round. Will need drum to complete. ; ordrng 1 W10545923 (Drum)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Copperas Cove, TX 76522
Al
Job Details: 09/30/2021
Arrived on site to install previously ordered cabinet. TG and I simply transferred all parts to the new cabinet. Job complete
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Salado, TX 76571
Tyler
Job Details: 09/30/2021
"Arrived on site for dryer still shutting down randomly after previously replaced timer and pts. Upon arrival confirmed unit had a stable 240v connection from outlet. Checked terminal block during tests and found that when unit would randomly shut down (1st test after 11 minutes, 2nd test after 8 minutes, 3rd test after 15 minutes, 4th test after 25 minutes) but found 240 volts still remained. Verified all heating hardware as well as door switch passed all resistance and continuity tests. Motor ohmed out at 1.6 with specs. Called techline and spoke with Butch sr#7731879673. Was advised to run voltage tests at internal timer motor. Found after during 5th tests that unit ran over 30 minutes with no evidence of failures. After relaying info to techline they stated its possible that either the motor and/or the main harness assembly could be shorting out at random making it difficult to pinpoint the exact cause. I relayed findings to customer.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Briarcliff, TX 78669
Brandon
Job Details: 09/30/2021
"Arrived on site for customer complaint of unit not draining enough during a cycle, I tested unit in diagnostic mode, every component tested good, found error code F5E3 for door lock error, but door lock tested good in diagnostics as well as quick wash."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Andice, TX 78628
Cliff
Job Details: 09/30/2021
Arrived on site to diagnose a dishwasher that is not cycling properly. Found unit oversudsing due to dish soap in unit. Advised homeowner on findings and no further repairs needed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78753
Scott
Job Details: 09/30/2021
"Arrived on site replaced slider ,clutch ,stator and rotor . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near New Braunfels, TX 78130
Noah D
Job Details: 09/30/2021
"Arrived on site to inspect unit for always draining, upon inspection found the unit did always drain when plugged in but was able to be canceled, checked drain tube and found the tubing was installed incorrectly, aligned tubing and tested. Unit worked correctly. Instructed customer on use and to inquire about extended warranty. Complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Seguin, TX 78155
Noah D
Job Details: 09/30/2021
"Arrived on site to inspect unit for not going past rinse cycle. Upon inspection found no issues with washer, but found multiple frogs inside belt causing issues, removed frogs and tested. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Georgetown, TX 78626
Wesley
Job Details: 09/30/2021
"Arrived onsite and installed panel. Unit is now operating as designed. Advised customer on repair, all checks good."
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near New Braunfels, TX 78130
Noah D
Job Details: 09/30/2021
"Arrived on site to inspect unit for not closing and being damaged, upon inspection found the door hanging and not installed normally, installed all parts normally and realigned inner plate. All functions worked. Complete"
We serviced a
JENN-AIR RANGE
Model JDS1750EP0
Near New Braunfels, TX 78132
Andrew
Job Details: 09/30/2021
"Arrived on site to install new panel. Found panel damaged in box. Will order new part, office to reschedule.; ordrng 1 W11039015 (Panel)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU810DWGU1
Near Round Rock, TX 78664
David Z
Job Details: 09/30/2021
"Arrived on site to diagnose dishwasher leaking from unit. On arrival customer informed me a plumber had verified the unit was leaking from the hose going from the valve to the fill box. Hose didnt have a clamp on the upper section. Used a truck stock work clamp to secure the hose to the box. Ran unit and verified leaking is no longer present.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/30/2021
Arrived on site for When I turn on the machine it makes a noise and I can smell something burning/over heating. Found dryer making a loud noise when operating. Gained access to blower wheel and found sock stuck inside blades of blower wheel. Removed sock and reassembled. Tested dryer and noise is gone. Dryer heating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Leander, TX 78641
Tommy
Job Details: 09/30/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced control and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Leander, TX 78641
Tommy
Job Details: 09/30/2021
Arrived onsite for dishwasher not dispensing soap. Found upon arrival unit is operating as designed water was off to unit.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW0
Near Lorena, TX 76655
Jonathan M
Job Details: 09/30/2021
"Arrived on site for a washer that?s not working right. Inspected unit and work area. The customer advised that the unit we had on file was her old washer from over six years ago. Updated model and serial information and tested the unit. Found no stored error codes and ran the unit to an auto test. Found the unit not shifting into agitation. Went underneath the unit and found the cam completely stuck which caused the shifter to break. Replaced both cam and shifter and tested the unit. The unit began to work as designed; used 1 W10721967 (CAM), and 1 W11481722 (ACTUATOR ) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF79R20DW03
Near Georgetown, TX 78628
Lou
Job Details: 09/30/2021
"Arrived on site to inspect upright freezer not cooling. Upon further inspection, I tested temps and got 14 degrees at the bottom and 18 degrees at the top of the unit. I inspected the evaporator and found a good frost pattern. I found the defrost thermistor beginning to blacken. Tested ohms to the thermistor and found it out of range by approximately 4K ohms. I tested the cabinet thermistor and found it slightly out of range. Evaporator fan is operating and the flapper in the drain tube is functioning. I found a small amount of debris in the drain tube and cleaned it out. I removed and replaced the the defrost thermistor and the cabinet thermistor and tested. Unit is operating as designed. I advised the customer to allow the unit to cool for several hours due to the unit door being open for a long period of time. No water connections to the unit, job completed."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW
Near Marion, TX 78124
Noah D
Job Details: 09/30/2021
"Arrived on site to inspect unit for not drying without a vibrating noise, upon inspection found the unit was vibrating at the back vent pipe, checked inside unit and found nothing causing noise, customer must replaced vent pipe with standard pipe. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Canyon Lake, TX 78130
Noah D
Job Details: 09/30/2021
"Arrived on site to inspect unit for not dispensing ice, upon inspection found the unit makes ice when forced through diagnostics but when used normally a shorted emitter kept it from working, ordering emitter and receiver boards. Office to reschedule ; ordrng 1 W10870822 (EMITTER BOARD) and 1 W10898445 (RECEIVER BOARD)"
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/30/2021
"Arrived on site to test unit for not draining. Found pump filter blocked with debris. Cleared all debris and tested unit. Unit tested good, no leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM03
Near Austin, TX 78702
Chase
Job Details: 09/30/2021
Replaced both damaged doors and nameplate. Job complete"
We serviced a
GE COOKTOP
Model JGP337SEJ2SS
Near Austin, TX 78732
Leonardo
Job Details: 09/30/2021
"Arrived on site to test unit for broken knob, tested unit found valve broken; ordrng 1 WB21K10059 (Gas valve)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Seguin, TX 78155
Noah D
Job Details: 09/30/2021
"Arrived on site to inspect unit for draining water. Upon inspection found the unit full of water and draining loudly, tried to replaced with stock part and was unable, ordering pump and control. Bring aluminum tape, due to vent coming off easily which must be removed to get behind unit. Office to reschedule ; ordrng 1 W11399437 (Pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25TEXHW01
Near Hutto, TX 78634
David S
Job Details: 09/30/2021
Inspected unit and work area. Checked timer and advanced it once nothing happened. Then advised it again and then the fridge started running. Installed new time unit working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Lorena, TX 76655
Jonathan M
Job Details: 09/30/2021
Arrived on site for a washing machine that?s flashing an F0 E7 (clothes in a clean washer cycle) error code. Inspected unit and work area. Confirmed the customers complaint and went over service bulletin. I advised the customer of the issue and advised that she would need to hook up her unit to Wi-Fi to update the latest software version. The customer stated that her husband would do that when he got home. Gave the customer the whirlpool Wi-Fi team number to get hooked up. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lorena, TX 76655
Jonathan M
Job Details: 09/30/2021
Arrived on site for a dishwasher that won?t wash dishes. Inspected unit and work area. Placed in an in-service diagnostics and found an F4 E3 (wash motor not running) error code. Ran the unit there an auto test and confirmed the customers complaint. Replaced wash motor assembly and tested the unit. The unit began to work as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Fort Hood, TX 76544
Al
Job Details: 09/30/2021
Arrived on site and inspected washer poop performance. Confirmed the complaint and found the actuator was defective causing the malfunction per service pointer. Removed and replaced it and unit tested as designed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS3
Near Harker Heights, TX 76548
Al
Job Details: 09/30/2021
"Arrived on site and inspected microwave arching issues. I plugged the unit in and the unit immediately began arching when I press the 30 second button. Unit was back feeding electrical currents into the outlet to the left of the microwave.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Manor, TX 78653
Matthew
Job Details: 09/30/2021
Arrived onsite for potential gas smell from range. Upon arrival gas supply was off. Turned on to test. Filled unit with gas and tested. Used liquid leak detector around all connections. Could not detect any leaks at this time. Gas had been supplied for over 40 min and no indication of gas smell. Gas company also reported no leaks. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW02
Near Killeen, TX 76549
Al
Job Details: 09/30/2021
"Arrived on site and inspected front load washer leaking from the back right side of the unit. I ran a quick wash cycle and confirmed the leak was dripping from the grey drain hose that extends from the drain pump to the wall. The drip is occurring just above the MCU so Im ordering it also to complete the repair. Needs more work and authorization. ; ordrng 1 W10114608 (HOSE, DRAIN) and 1 W10197864 (MOTOR CONTROL BOARD)"
We serviced a
WHIRLPOOL OVEN
Model KOCE507EBS07
Near Waco, TX 76712
Jonathan M
Job Details: 09/30/2021
Arrived on site to install previously diagnosed parts. Inspected unit and worked area. Replaced both hinges and still had an issue with the other door popping back up.I spoke to CS and was advised to replace the glass door. Replace the glass door and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB00
Near Waco, TX 76705
Jonathan M
Job Details: 09/30/2021
"Arrived on site for a refrigerator that is not dispensing ice and is intermittently not making ice. Inspected unit and work area. Found ice in the container but the customer advised that the unit does not always make ice. She advised that no matter what they do, they cannot get the dispenser motor to run to dispense ice. Confirmed the customers complaint and checked underneath the unit. Found three broken wires at the wire harness causing the issue. Ordering black freezer door for repair. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 LW11089021 (dor-fip)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB4
Near Austin, TX 78728
Wesley
Job Details: 09/30/2021
arrived onsite and replaced 3 burners and called Bruce with techline to report repeat failure of the burners. Advised customer use only recommended cookwear with flat contact and no bigger than the burners. Unit is otherwise operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Hutto, TX 78634
David S
Job Details: 09/30/2021
"Arrived on site for fridge leaking water. I inspected the unit and work area. We found standing water in the rc section. We gained access to the drain tube and found it clear. We steamed out the drain tube from the back of the unit and after 6 minuets we found no steam making it through to the rc section. We ran a wire through the drain tube and found it not moving past half way through.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Georgetown, TX 78633
Cliff
Job Details: 09/30/2021
Arrived on site to diagnose a refrigerator with light not working properly. Found 1 failed led module and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AB2
Near Georgetown, TX 78628
Lou
Job Details: 09/30/2021
"Arrived on site to inspect microwave door not closing properly. Upon further inspection, the customer advised that when the door is closed and they press start, the unit beeps and wont start. I tested the unit and found the switches need to be replaced. Also found the venthood bulb was broken and the base was still in the socket. I removed and replaced the three switches and removed the old bulb base and installed a new bulb and tested the unit. Unit is operating as designed. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78628
Tommy
Job Details: 09/30/2021
Arrived onsite for dishwasher leaking. Upon arrival found unit heater element broken. Replaced and element and tested unit is now operating as designed no longer leaking. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/30/2021
Arrived on site for Refrig WF cover will not shut. Found filter head door was not seated properly into cavity. Repositioned filter head by adjusting mount and door closes as designed. Tested dispenser and water dispenser as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Georgetown, TX 78633
Cliff
Job Details: 09/30/2021
Arrived on site to diagnose a dishwasher that will not turn on. Found power wire burnt in junction box under unit. Rewired unit properly and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Cedar Park, TX 78613
David Z
Job Details: 09/30/2021
Arrived on site to diagnose oven that is not loading and usable after power outage. When unit powers on it is stuck on the loading hourglass and will not load the UI. Ordering new console to resolve. Office to schedule when console arrives. ; ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB00
Near China Spring, TX 76633
Jonathan M
Job Details: 09/30/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced foot pedal and tested the unit. The unit begin to work as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Jarrell, TX 76537
Tyler
Job Details: 09/30/2021
Arrived on site for range giving f1e0. Upon arrival confirmed code error.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Canyon Lake, TX 78130
Andrew
Job Details: 09/30/2021
"Arrived on site to test unit for door not closing properly. Found hinge receiver area was bent outwards preventing door from shutting properly. Aligned receivers, tested unit, unit working good. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/30/2021
"Arrived on site for ice maker not turning, water not coming out. Customer had unplugged the fridge and emptied it out for easier access. Found water was dispensing but ice maker motor was not turning. Tried holding door switch while pressing ice paddle. Still motor would not turn. Inspected ice maker motor to ensure it was connected. Looked good. Tested harness at ice motor and it was not getting voltage to ice maker motor. Removed kick plate and found broken wires to harness. With broken wire harness the ice maker and ice motor will not operate. Ordering freezer door LW11038917 to return and complete the repair.; ordrng 1 W11038917 (Freezer door black stainless)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/30/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced evaporator fan and evaporator cover and tested the unit. The unit again to work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Austin, TX 78754
Jimmy J.
Job Details: 09/30/2021
Arrived on site for FRIDGE DOOR ISN'T SEALING PROPERLY. Found cabinet liner was making contact with the fridge door on bottom left side making the fridge door catch right as it was nearly closed. Inspected hinges and cams and they were not damaged. Attempted to adjust the left wheel up to drop left side of cabinet and adjust right wheel to raise right side. After adjustments were made the fridge door was still making contact with interior liner on the bottom left side. Called Whirlpool tech line and spoke to Sterling. He had me complete the tech line SR documentation form and enter notes and submit photos.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Round Rock, TX 78681
David Z
Job Details: 09/30/2021
"Arrived on site to follow up on dryer that was not heating or powering on after outlet was repaired. Tried to power on unit and console stayed dead. Checked junction and found proper voltage at terminal block. Checked control and found control shorted and fried. Ordering a new control to resolve, also bringing console and wiring harness in case anything else was damaged by surge. Office to schedule when all parts present. ; ordrng 1 W11164041 (Harness) and 1 W11441687 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/30/2021
Arrived on site for Water dispenser flow extremely weak. I have changed the filter and it flows a little stronger for a couple of days and then flow goes to a trickle. I have removed the filter and flow is very strong. Using Everydrop filter #1. Removed filter and water came out of dispenser as designed. Removed filter housing and installed new filter housing. Installed same filter customer had installed recently and flow was still weak. When filter was removed new filter housing had a normal flow. Recommended installing another brand new filter into brand new filter housing due to previous filter housing most likely damaging the recently replaced filter. Customer had a brand new everydrop filter to install. Installed brand new filter and water came out of dispenser as designed. Purged approximately two gallons to ensure the flow remained strong. New filter housing corrected the slow flow. No leaks detected. Job completed.
We serviced a
GE RANGE
Model JGBP33BEL2BB
Near Round Rock, TX 78665
Wesley
Job Details: 09/30/2021
Arrived onsite and tested oven for temperature disparity and found it within range. calibrated oven to better match set temp. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Pflugerville, TX 78660
Wesley
Job Details: 09/30/2021
Arrived onsite and and replaced shorted pump and control and removed all water. Unit is now responsive but door latch is stuck in locked position and cannot be opened even in diagnostics. Ordering latch to repair. ; ordrng 1 W11394572 (Latch)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD612ESS01
Near Leander, TX 78641
Lou
Job Details: 09/30/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the upper grill on the refrigerator being damaged, I removed and replaced the grill and inspected further for any damage. No damage found and it matches the doors. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Austin, TX 78731
Matthew
Job Details: 09/30/2021
"Arrived onsite for refrigerator not cooling. Customer complained that freezer items had defrosted. Upon arrival checked temperatures. Temps were good, freezer items frozen and cool in FC. Unit was also making ice. Ran test to check thermistors, compressor, fans and dampener. All tested fine. Removed tow kick and found condenser coils packed with lint and debris. Cleaned coils. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78731
Matthew
Job Details: 09/30/2021
Arrived onsite for washer not filling with water. Replaced valve with truck stock. Tested individual cold and hot valves and unit has good water flow. Ran auto test and passed without issue. Reminded customer about unit operation and cycle selection for best results. Water level will vary depending on load size and selection.
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near Austin, TX 78746
Kevin
Job Details: 09/30/2021
"Arrived on site and inspected ice machine and found it is losing power while running drain pump. Replaced external drain pump and ice machine ears running normally again, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Bee Cave, TX 78738
Leonardo
Job Details: 09/30/2021
"Arrived onsite to install previously diagnosed heating element, installed element,tested unit, unit now working as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUIC15NRXS1
Near Austin, TX 78703
Kevin
Job Details: 09/30/2021
"Arrived On site and found Icemachine has water running out the front from the rear when icemaker cycle is running. moved icemachine Forward and found it has a gravity drain and when reinstalled after kitchen renovation drain hose was not properly set into gravity drain. after resetting drain hose started cycle and it is draining correctly
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78730
Matthew
Job Details: 09/30/2021
Arrived onsite to replace heater per Whirlpool service pointer for defective heater bushings. Replaced heater and heater is functioning properly. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WH46TS1E
Near Kyle, TX 78640
Kevin
Job Details: 09/30/2021
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near San Marcos, TX 78666
Robert
Job Details: 09/30/2021
Arrived on call to replace previous diagnosed parts. Found the unit is a washer dryer combo. Will need 2 technicians to remove the dryer. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WFW95HEXL2
Near Austin, TX 78734
Brandon
Job Details: 09/30/2021
"Arrived on site to replace failed door lock and MCU and to check for leaks. After replacing lock and MCU, found leak coming out of door where the door meets the bellow, I tightened down the door lock to make the door seal better with the bellow, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Austin, TX 78717
David Z
Job Details: 09/30/2021
"Arrived on site to diagnose refrigerator that is warming in both compArtments. Found FC at 16-19, RC at 52. Checked and found compressor is warm, sounded a little weak. Checked RC evap and found it frosted over completely. Unit is not defrosting in the RC. Found service pointer W11092686 applies for frosted evap. Ordering drip pan service kit, evap cover, harness and white silicon to resolve. Customer advised to defrost at least 48 hours prior to arrival. ; ordrng 1 W11188493 (Evap cover) and 1 W11457241 (Drip Pan Kit) and 1 WP482338 (White Silicon)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near San Marcos, TX 78666
Robert
Job Details: 09/30/2021
Arrived on call for complaint of buttons not working. Will need to replace console..; ordrng 1 W11296171 (Console)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Taylor, TX 76574
David S
Job Details: 09/30/2021
Arrived on site for washer not responding to button presses. Put unit into diagnostics and found F5E1 lid latch error stored. Tested lid latch several times as it operated normally which pointed to a control issue. Installed new control and put unit into diagnostics mode at attempted to run it though a cycle but it wouldnt go past test step 2 cold water fill. Took the unit out of diagnostics then back in to test the lid latch again and found that it was not working. Uninstalled the new control and installed the old one and put unit though a diagnostics cycle and found that it when passed step 2. Which then prompted me to install the new lid latch. Tested the unit with old control and new lid latch and found that the unit is working as designed. No leak detected at this time. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Bastrop, TX 78602
Jacob
Job Details: 09/30/2021
Arrived onsite for filter not going into the filter head. Looked at the unit and saw that the filter head where the filter meets up with the filter to lock was stuck to the left. Was able to turn it correctly to match up with the filter. Put customer filter back in. Tested the unit and unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Jarrell, TX 76537
Tyler
Job Details: 09/30/2021
Arrived on site for refrigerator needing previously diagnosed valve. Upon arrival I installed needed part. Reassembled and tested unit. Found no leaks during repairs and ice maker harvested as designed. Informed customer to give unit 24 hrs to make ice. Call complete.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2408NB8C
Near Round Rock, TX 78665
Wesley
Job Details: 09/30/2021
Arrived onsite for a damaged lower spin arm Unit is now operating as designed. All checks good.