We serviced a
AMANA COOKTOP
Model AGR5330BAB3
Near Uhland, TX 78640
Leonardo
Job Details: 01/18/2023
Arrived on site to test unit for grates not sitting straight making cook wear not sit correctly. Test unit and found grates where damaged. Replaced left side and its straight. Tried to replace left side and new grate was damaged. Ordering new grate office to reschedule ; ordrng 1 Wpw10578251 (Grate) and 1 Lconly (LC only)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78757
David S
Job Details: 01/18/2023
Arrived on site for Fridge not cooling properly. I inspected the unit and work area. I found the return vents clogged with ice. I gained access to the freezer and found the drain tube clogged. I cleared the drain tube and the return vents. I also found the icemaker not cycling but receiving power. I found gaps along the inner and outer liner. I am ordering the ice maker kit and silicone to complete the repair. The office will reschedule. Job complete.; ordrng 1 W11517113 (Icemaker) and 2 WP482338 (White silicone)s
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Del Valle, TX 78617
Matthew
Job Details: 01/18/2023
Arrived onsite for washer not starting a cycle. Upon arrival customer stated unit will stay In sensing mode then go to done. Ran unit in normal mode and could not duplicate any issues. Ran diagnostics and found stored error code F7E 1 tachometer missing or wrong signal. What customer seems to be intermittently experiencing reflects Service pointer W11632927. Ordering capacitor harness and motor. Also ordering actuator and control board. Office to reschedule. ; ordrng 1 W11626074 (Control) and 1 W11481722 (Actuator) and 1 W11395618 (Capacitor) and 1 W11026785 (Motor) and 1 W11643701 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78744
Matthew
Job Details: 01/18/2023
Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Unit is powered on and fans are running. Inspected compressor compartment. Compressor is s warm to the touch. Amp draw at .03-.04 amps. Compressor not running efficiently. Copper cap tube (took pics). Unit will need compressor replacement. Office to reschedule 2 hr.; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Valve) and 1 WPW10143759 (Uv dryer) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 2hr (2 hr)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Georgetown, TX 78628
Lou
Job Details: 01/18/2023
"Arrived on site to inspect range front right burner not working. Upon further inspection, I tested all burners and found the front right burner not coming on. Customer advised that when they use the cooktop and oven at the same time, the breaker will trip. I removed the back panel and found the front right burner switch was blackened at the connector. I removed the cooktop and tested voltage at the element and got no voltage. Checked the switch for voltage and no voltage read. I removed and replaced the switch and retested and still no voltage. I traced the harness and found where the black wire to,the front right burner switch had gotten pinched and arced (photos). I am ordering the main harness and scheduled return service for 01/23/23. Unit was left unplugged and the breaker turned off for safety. I notified maintenance and the front office of my findings and return service date.; ordrng 1 W11532661 (Main harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Temple, TX 76502
Jonathan M
Job Details: 01/18/2023
Arrived on site for a refrigerator that still condensating freezer gasket. Inspected unit in work area. Confirmed customers complaint. I called whirlpool tech line and spoke to Adrian SR# 7734108491. He had me take some photos of the condensation and the gaskets previously installed. He advised that the gasket needed to go further down on the door and that they are going to attempt to fix the gasket one last time before any further advisement. He gave me the part number needed for the gaskets an advise to order to to ensure that the gasket goes all the way across the door. Ordering the part and rescheduled the customer to 1/26 per the customers request.; ordrng 2 W11159728 (Gasket)s
We serviced a
LG WASHER
Model WT1201CW
Near Georgetown, TX 78628
Gerry C
Job Details: 01/18/2023
WT1201CW Arrived to instal previously diagnosed and ordered part. I removed and replaced the failed hinge and tested. The lid functioned as designed. No leaks observed during service.
We serviced a
KENMORE WASHER
Model 110.2235251
Near Georgetown, TX 78633
Gerry C
Job Details: 01/18/2023
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the control and recalibrated. The unit operated as designed and the difficult button issue was corrected. No leaks observed during service.
We serviced a
KITCHENAID OVEN
Model KEBK101SSS04
Near Georgetown, TX 78633
Gerry C
Job Details: 01/18/2023
"KEBK101SSS04 Arrived to inspect incorrect heating. The unit would only heat to 250 and then cool. I found the bake element open and I removed and replaced. The unit heated and cycled as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5500XW1
Near Georgetown, TX 78633
Gerry C
Job Details: 01/18/2023
"Arrived to inspect noise. I found the unit would equal loudly anytime it was operated. The idler pulley was hanging up badly and had worn a groove in it. I removed and replaced the pulley from within the kit and installed all new rollers and belt. I vacuumed lint from the unit as well. Operational test good.
We serviced a
WHIRLPOOL OVEN
Model WOS92EC7AB00
Near Kingsland, TX 78639
Kimo
Job Details: 01/18/2023
"Arrived onsite for a wall oven the is not heating. Upon arrival I uploaded the oven out to test but when doing so I found that the Junction box behind the unit, sparked and tripped the breaker. I left the breaker off and tested all heating elements and thermistors and found them all good. The customer will need to fix the issue in the junction box. After doing so the unit will be able to operate properly again. I contacted customer and mad him Aware of my findings and got permission to charge card on Saturday.
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Kingsland, TX 78639
Kimo
Job Details: 01/18/2023
"Arrived onsite for a dryer that is making noise like a bowling ball banding around in the unit. Upon inspection I found that there was a sock stuck in the blower wheel, I removed the sock and tested the unit in time dry and found that the noise was gone and the unit tumbled and heated normally. Job complete"
We serviced a
KITCHENAID OVEN
Model KEMS378SSS04
Near Austin, TX 78735
Scott
Job Details: 01/18/2023
"Arrived on site for microwave not heating . Ran diagnostics and found inverter and mag has failed . Replaced mag and inverter . Unit is heating water to Wp specs . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78735
Scott
Job Details: 01/18/2023
"Arrived on site for poor wash performance . Ran diagnostics and found weak wash motor. Replaced sump and motor ( also found diverter had just started to leak ) . Ran diagnostics, all checked normal no water leaks detected. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Austin, TX 78739
Scott
Job Details: 01/18/2023
"Arrived on site for fresh food freezing . Ran diagnostics found dampener door stuck open . Replaced dampener . All checked normal . No water leaks detected at time of service . Job complete ."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS03
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/18/2023
Arrived on site to test unit for no power. Test unit and found bad thermal fuse. Replaced thermal fuse . Test unit and unit test good unit preheated to 350? job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Lakeway, TX 78738
Leonardo
Job Details: 01/18/2023
Arrived on site to replace adjuster kit that customer had already bought. Installed new adjuster kit test unit and unit test good job complete.
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Austin, TX 78750
Vincent
Job Details: 01/18/2023
"Arrived on site for built in oven, inspected unit and work area. Customers complaint was oven not heating properly. Tested unit and found temperatures correctly. I explained to customer that analog thermometers cant be used because they cant keep up with the fluctuations. I gave the customer the choice to calibrate the unit and they agreed. I calibrated each oven 10 degrees. Unit is operating as designed.
We serviced a
WHIRLPOOL OVEN
Model n/a
Near Austin, TX 78731
Vincent
Job Details: 01/18/2023
"Arrived on site for oven, inspected unit and work area. Customers complaint was oven not heating. Customer explained that it was not heating and no display. They had flipped the breaker before I got here and I tested it and it was working properly. Unit just needed to be reset.
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near Austin, TX 78731
Vincent
Job Details: 01/18/2023
"Arrived on site for washer, inspected unit and works area. Installed new motor and calibrated unit. Ran a diagnostics cycle and unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near San Marcos, TX 78666
Andrew
Job Details: 01/18/2023
Arrived on site to test unit for not competing cycles. Found errors for pressure system fault(f8e1- f3e1). Ran diagnostics with no issues. No water in tub present upon arrival. Cold and hot valves opening as designed. No standing water since last repair of cutting down drain hose. Spoke with Techline
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TD1A
Near New Braunfels, TX 78130
Andrew
Job Details: 01/18/2023
Arrived on site to test unit for leaking and not draining. Found unit full of water. Put unit into drain and unit drained as designed. Ran diagnostics cycle with no issues. Found high drain loop was not installed causing back feeding from disposal. Customer has home warranty that would reimburse for repairs(customer warranty work order-WO#2778338). Customer got approval for as high drain loop is the only recommendation at this time.
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC1
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/18/2023
Arrived on site for washer showing f6e2. Upon arrival confirmed complaint and error code. Upon further inspection I found corrosion on the UI panel and found part of the UI controls not responsive.found ui failing. I made repair and found unit working as designed call complete
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DS02
Near Belton, TX 76513
Tyler
Job Details: 01/18/2023
"Arrived on site for wall oven microwave combo showing an F2 E1 error and not going away after customer did a hard reset on unit. Upon arrival confirmed complaint. Was able to verify code and found that the oven was losing functionality in the oven microwave selection sides of the UI but the center area of the UI was still working. Tried connecting unit to Wi-Fi for updates but was unsuccessful.
We serviced a
SAMSUNG WASHER
Model WA40J3000AW/AA13
Near Austin, TX 78717
Paul
Job Details: 01/18/2023
Arrived onsite for a washer that stopped in the middle of the cycle with the lid not unlocking and full of water. I found no stored error codes. I could not get any of the loads to operate in diagnostics. I manually checked loads and found the drain pump and fill valves in range. I found the door lock out of range. The main control and door lock need to be replaced. replace the main control and door lock assembly.
We serviced a
ROPER WASHER
Model RTW4516FW1
Near Lorena, TX 76655
Jonathan M
Job Details: 01/18/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both the rotary switch and the knob and tested the unit. The unit is working as designed. Call complete.
We serviced a
LG REFRIGERATOR
Model LDCS24223S/00
Near Belton, TX 76513
Tyler
Job Details: 01/18/2023
"Arrived on site for refrigerator not cooling. Upon arrival found both compartments at room temp. After further inspection found that the compressor was overheated at the point I could not even be touched but the dryer was at room temp and the evaporator coil had no frost moisture or coolness to the touch.
We serviced a
WHIRLPOOL DISHWASHER
Model IUD7070DS3
Near Austin, TX 78751
Wesley
Job Details: 01/18/2023
Arrived onsite for not washing and found failed sump and motor. Advised customer on repair option. Completed repair
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HV1
Near Pflugerville, TX 78660
Cliff
Job Details: 01/18/2023
Arrived on site to diagnose a range that has a gas odor when baking. Tested unit and found all is functioning properly at this time. Advised customer on findings and that spark type ignitors in ovens must release gas first to ignite burner and some unburnt gas odor is normal.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSJ
Near Georgetown, TX 78626
Cliff
Job Details: 01/18/2023
Arrived on site to diagnose a refrigerator that is leaking from fc. Found defrost drain frozen over and thawed drain. Installed heat sink to prevent reoccurring issues. All is working properly at this time and no leaks were found after service was performed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Marble Falls, TX 78654
David Z
Job Details: 01/18/2023
"Arrived on site to diagnose dishwasher that is not washing dishes, and sometimes didnt drain. Checked diagnostics and found error codes F4E3 for wash motor failure, and F7E1 for no heat. This is the same issue that occurred and was repair on 9/16/21. Wash motor getting voltage. Unit needs a new sump and motor assembly to resolve. Sump previously replaced . Customer wants to contact kitchenaid for assistance with repairs or replacement of unit, they are dissatisfied with the performance and number of repairs. They will follow up with us if they are granted assistance or to authorize repair.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Austin, TX 78741
Matthew
Job Details: 01/18/2023
"Arrived onsite for range shouting down. Upon arrival inspected unit. Put in diagnostics and found error codes for Internal board failure and latch error. Inspected latch and found assembly not seated properly not allowing good contact. Secured latch assembly and now latch is functioning properly. To address the control issues, Pulled unit to inspect control compartment.
We serviced a
SAMSUNG WASHER
Model WF210ANW/XAA-01
Near Bastrop, TX 78602
Joe Z
Job Details: 01/18/2023
"Arrived onsite for not filling with water and makes noise. Upon arrival test unit and found the noise is coming from drain pump. Found water it outer tub. Disconnected hose from pressure switch and unit then began to fill. Fill valve is good. Need to replace drain pump and pressure switch. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Bastrop, TX 78602
Joe Z
Job Details: 01/18/2023
"Arrived onsite to install previously ordered parts. Replaced both temperature sensors WP7430P044-60, and control W11594156. Test unit by preheating to 350, got to 369 with thermocouple. Then unit began to cycle. Unit cycled down to 312, then up to 352, avg 332. Calibrated unit to 15 degrees. Unit is now averaging 347, which is within specs. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Bastrop, TX 78602
Joe Z
Job Details: 01/18/2023
Arrived onsite for unit tripping breaker. Upon arrival removed back panel of unit to inspect power cord and harness both are good. Test unit several times and never tripped breaker. I then just preheated oven to 350 to allow it to cycle. Unit cycled several time and never tripped breaker. Customer then mentioned that also went ahead and replaced breaker. Unit is operating on a gfci breaker. Unit is operating as designed. No gas leaks present at this. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8500DR2
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/18/2023
Arrived on site to test unit for not washing. Found error codes for off balance and overloading. Ran diagnostics and found no water entering unit. Water valves were turned off at wall. Turned water on and unit completed diagnostics with no issues. Looked underneath unit and found gearcase failure.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Georgetown, TX 78633
Lou
Job Details: 01/18/2023
"Arrived on site to inspect washer error codes. Upon further inspection, the customer advised that they check their water lines and said they found some debris in the valve screens and cleaned them out. Also, customer advised they have a water softener system and that they dont like using the Load & Go system on the unit but dont know how to use the normal dispenser. I placed the unit in diagnostics showing error code F8E1-long fill. Cleared the code and continued with testing. The unit is operating as designed. I removed the hoses from the valve and inspected the screens and found them clear. Tested the valves and found the hot valve slightly out of resistance range at 1000 ohms. Customer advised that when the error occurs is when shes washing in hot water. I recommended replacing both valves due to the debris found in both valves. I removed and replaced both valves and retested and unit is operating as designed. I made recommendations for use & care, as well as, detergent use. I demonstrated that the Load & Go would need to be turned off when making selections and use the normal dispenser. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Leander, TX 78641
Kimo
Job Details: 01/18/2023
Arrived onsite for a refrigerator that has not been dispensing ice since they got it. Upon inspection I found that when you call fro ice the auger disconnects from the motor because the hooks that hold the ice bin in place were broken. I contacted tech line and spoke with Scott and advised him of my findings and it was determined that hed submit the unit for review and the theyll contact the customer once a decision is made.sr#7735524647.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Leander, TX 78641
Maurice R
Job Details: 01/18/2023
Arrived onsite for turn table making noise in MW. On inspection found that the motor was making noise when it first start. Replaced the turn table motor and the ring. Tested unit and it is operating as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Austin, TX 78737
Luis
Job Details: 01/18/2023
"Arrived on site for cooling issue in fresh food section. Ran diagnostics weak air flow in fresh food section,thermistors reading off,removed cover found ice on upper section of evaporator. Defrosted evaporator,replaced cover assembly that includes new thermistors changed defrost setting to basic."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Austin, TX 78737
Luis
Job Details: 01/18/2023
"Arrived on site for a defective icemaker. Replaced defective icemaker,power cycled unit,ran diagnostics icemaker passed harvest ran fill test passed."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Cedar Park, TX 78613
Maurice R
Job Details: 01/18/2023
"Arrived onsite for previously diagnosed parts. Installed gearcase,slider,stator and washplate. Tested unit it is operating as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL OVEN
Model WFE775H0HZ4
Near Austin, TX 78717
Maurice R
Job Details: 01/18/2023
"Arrived onsite for previously diagnosed parts. I installed the harness and the control board, tested unit to 350? and turn on all the burners to make sure everything was working. Unit is operating as designed now."
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Austin, TX 78748
Scott
Job Details: 01/18/2023
Arrived on site for tub full of water and clothes . Found drain pump had failed . Removed water and replaced pump. Ran diagnostics test wash all checked normal . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Austin, TX 78748
Scott
Job Details: 01/18/2023
"Arrived on site for washer stopping . Ran diagnostics got 3-1, 8-1. Unit is not getting any cold water from either valve , hot water valve is working . Removed supply line and found pieces of rubber in hose . Recommend customer get new supply lines . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78748
Scott
Job Details: 01/18/2023
"Arrived on site for no heat dishwasher . Ran diagnostics got heater code . Found one of the connections not on element . Reconnected element . Reran diagnostics all checked normal ,unit is heating at end of test . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Cedar Creek, TX 78612
Matthew
Job Details: 01/18/2023
"Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Customer had photos of unit leaking. Leak was coming from between console panel and stainless panel, near the vent. Called tech line for assistance. SR#7735524403. Tech recommended replacing the vent and gasket. Replaced both. Customer will monitor. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKV0
Near Cedar Creek, TX 78612
Matthew
Job Details: 01/18/2023
Arrived onsite to replace failed UI and console l panel. Replaced panel and UI board. Tested and unit is functioning properly. No leaks present at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Pflugerville, TX 78660
Cliff
Job Details: 01/18/2023
Arrived on site to diagnose a washer with item stuck under agitator. Found leash caught in unit and removed it. All is working properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Cedar Creek, TX 78612
Matthew
Job Details: 01/18/2023
Arrived onsite for washer leaking. Upon arrival inspected unit. Ran normal wash and did not se any signs of an active leak. Asked customer about how much water was accumulating. Customer stated small puddle in front of the unit. Continued to Run unit and found debris between seal and glass were not allowing good contact. Discussed with customer about routine maintenance to insure a good seal was being made. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs321sdhz01
Near Round Rock, TX 78664
Vincent
Job Details: 01/18/2023
Arrived on site for refrigerator inspected unit and work area. Customers complaint was unit not dispensing water or making ice. Found that the water supply line was shut off and no water was passing through. Turn it back on and tested unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78758
Vincent
Job Details: 01/18/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher not working. Found error code F8E4. Found float switch disconnected, I plugged it back and retested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Cedar Creek, TX 78612
Matthew
Job Details: 01/18/2023
Arrived onsite for stand alone freezer not defrosting . Upon arrival inspected unit. Customer stated evaporator area was an ice block. Ran diagnostics and forced defrost. Heater is good and evaporator fan motor is functioning. Replaced thermistor and harness. Customer will monitor. If symptoms persist recommended replacing control. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Pflugerville, TX 78660
Cliff
Job Details: 01/18/2023
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure caused by miscommunication between evap thermistor and control. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found at time of service. Customer thawed unit prior to service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Pflugerville, TX 78660
Cliff
Job Details: 01/18/2023
Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found noise is refrigerant expansion and flow through lokrings. Installed mastic to lines to insulate noise. All is working properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Austin, TX 78759
David S
Job Details: 01/18/2023
"Arrived on site for washing machine not making it past sensing. I inspected the unit and work area. I found the actuator not shifting properly, and the cold valve not allowing water to pass through. I replaced the actuator and the water valve. I reassembled the unit and tested it. It is now working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Austin, TX 78703
David S
Job Details: 01/18/2023
Arrived on site for washing machine leaking. I inspected the unit and work area. I found the inner drain tub cracked. I replaced the drain hose and tested the unit. I found it working as designed with no water leaks. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78704
David S
Job Details: 01/18/2023
Arrived on site for freezer not cooling properly. I inspected the unit and work area. I found the right side not pulling closed all the way. I removed the Dior and remove ice build up on both tracks. I applied some fresh food safe grease to the bearing. I reassembled the door and tested it. I found it closing properly on its own every time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Austin, TX 78731
Wesley
Job Details: 01/18/2023
Arrived onsite for customer having to run sensor dry option usually Monroe than once for preferred small loads. Verified good airflow and proper function and set up. Advised customer on using timed dry with custom settings for proper drying of preferred load size. Unit is now operating as designed.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near New Braunfels, TX 78130
Andrew
Job Details: 01/18/2023
Arrived on site to test unit for over heating. Contractor stated inspector caught issue and temp was too high for set temp. Preheated to 350 and got internal temp of 375. Replaced oven sensor as a precautionary and advised contractor on use of unit and against use of hanging thermometers(as stated in owners manual). No leaks detected. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Austin, TX 78733
Wesley
Job Details: 01/18/2023
"Arrived onsite for dryer not working at all and found loose connection at outlet. Corrected connection and tested. Unit is now operating as designed, all checks good. Advised customer on having duct replaced as the one currently installed had been crushed."
We serviced a
KITCHENAID OVEN
Model KDRS483VSS03
Near Austin, TX 78746
Wesley
Job Details: 01/18/2023
Arrived onsite for smoking in the oven. Determined the smoke to be grease burning off of the liner and cavities in the right side oven. Advised customer on findings. No repair recommendation. Filed with SAFETY Sr7735492884
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78701
Wesley
Job Details: 01/18/2023
Arrived onsite and repaired unit which had the door skin become loose. Used shims to tighten the door skin. Unit is now operating as designed. All checks good.
We serviced a
Whirlpool Wall oven
Model n/a
Near New Braunfels, TX 78130
Matthew
Job Details: 01/17/2023
Arrived onsite for wall oven needing to be connected to WiFi. Upon arrival inspected unit. Found unit is functioning however needs to be connected to WiFi to stay updated with latest software. Had customer download Whirlpool app and walked thru setup. Unit kept having issues completing final setup. Referred customer to Whirlpool WiFi division. Customer will contact Whirlpool. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Fort Hood, TX 76544
Tyler
Job Details: 01/17/2023
"Arrived on site for washer giving f0e5 error in diagnostics. Upon arrival confirmed issue and error occurrence. Found no failures in suspension, gearcase, splutch, etc. found washplate stable and properly in place. Found water supply not fully turned on limiting amount of water getting into unit during rinse cycle and not allowing load to balance. Correct issue and found washer working as designed. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Pflugerville, TX 78660
Kimo
Job Details: 01/17/2023
Arrived onsite for a washer that stopped in the middle of a wash cycle. Upon arrival I tested the drain pump from the control on the harness side and found it showing open. I tested the pump itself and found it testing within spec. Upon further inspection I found that the harness separated at the point where it hose into the connector. I repaired the harness and tested the unit several times and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Seguin, TX 78155
Matthew
Job Details: 01/17/2023
Arrived onsite for microwave making noise when in use. Upon arrival inspected unit. Found unit making vibrating noises when heating. Disassembled and inspected. Found that issue was when installed the cabinets are not completely straight. The cabinet makes the frame slightly bow. I adjusted the mounting screws and the noise stopped. Tested multiple times for customer. Unit is functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pflugerville, TX 78660
Kimo
Job Details: 01/17/2023
"Arrived onsite for a dishwasher that is flashing the clean light. Upon inspection I found that the drip man had water in it I drain the water out and tested the unit for leaks and found that there was a small leak at the water valve fitting. I tightened it up and found that the leak went away. I contended testing and and found no other leaks and the unit completed the diag cycle like normal. I also noticed that the customer is using pods , I advised customer on detergent use. Unit opening as designed. Job complete."
We serviced a
UNKNOWN VENTHOOD
Model UXT5536AAS3
Near New Braunfels, TX 78130
Matthew
Job Details: 01/17/2023
Arrived onsite for vent hood not functioning. Upon arrival inspected unit. Spoke to customer and found that unit is functioning however the control buttons are getting stuck in housing. Found that buttons are not being depressed correctly. Once fan speed is selected then the off button must be depressed to stop the unit. Customer was pushing the same button twice which was causing it to get stuck. Instructed customer on proper use. Unit is functioning properly. Job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near New Braunfels, TX 78130
Matthew
Job Details: 01/17/2023
Arrived onsite for dryer not heating. Upon arrival inspected unit. Found unit does power on but no heat. Pulled and checked supply voltage. Voltage is good. Disassembled and checked heating circuit. Found cuttoff failed. Also noticed lint buildup. Replaced cutoff and tested. Unit is now heating and cycling properly. Notified customer to have external ventilation checked and to clean lint trap after every use. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near San Marcos, TX 78666
Matthew
Job Details: 01/17/2023
Arrived onsite for refrigerator freezing items in fresh food compartment. Upon arrival inspected unit. Found certain items icy. Ran diagnostics on thermistors and air damper. Found thermistor out of range. Replaced thermistor in upper fresh food compartment. Also tightened handles for customer. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near San Marcos, TX 78666
Matthew
Job Details: 01/17/2023
"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and powered unit. Compressor is running. Notified customer to put a bottle of water in freezer compartment. Bottle should freeze and remain frozen for 24 hrs before loading. Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78753
Vincent
Job Details: 01/17/2023
Arrived on site for icemachine. Inspected unit and work area. Found that the ice was overflowing. I tested the bin thermistor and it was out of range. Replaced it and its now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL RANGE
Model KFGC558JSS01
Near Lakeway, TX 78734
Vincent
Job Details: 01/17/2023
Arrived on site to install parts ordered by previous tech. Unit is now operating as designed. Job completed.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78734
Vincent
Job Details: 01/17/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was unit not working properly. Tested unit in diagnostics and found no error codes stored. I ran a diagnostics cycle and found low water pressure, the valve at the wall where not open all the way. I explained to the customer that the unit has to get to a appropriate level of water in a certain amount of time and if the control detects not enough water it will just stop the cycle. Unit is operating as designed and no leaks where observed during service. Job completed."
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Austin, TX 78734
Vincent
Job Details: 01/17/2023
"Arrived on site for cooktop, inspected unit and work area. Installed the open conversion. Unit is now operating as designed. And no leaks where observed during service. Job completed."
We serviced a
KITCHENAID OVEN
Model KOCE500ESS11
Near Georgetown, TX 78633
David Z
Job Details: 01/17/2023
"Arrived on site to install new console, control, and temp sensor to resolve inconsistent preheating and Temps. Replaced all 3 components and ran a preheat and temp test. Found temperatures range within 5-10 degrees even with preheat. No further adjustment made since Temps are now showing consistent and unit working as designed. Call complete."
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS4
Near Georgetown, TX 78633
David Z
Job Details: 01/17/2023
"Arrived on site to follow up on vent hood that had leaked some grease down the wall behind the unit. On arrival customer advised the unit did have an exterior damper as mentioned in last visit. Clarified to customer that grease leaking out of the casing / frame means that the ducting had to be leaking or disconnected somewhere in the tower, and missing or incorrectly installed dampers help accelerate grease thinning out and running. Advised customer they need their builder or HVAC folks to come in and revise and resolve the ducting to resolve, since this is not related to the function of the unit machinery, just venting. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Salado, TX 76571
Gerry C
Job Details: 01/17/2023
"KUIX505ESS1 Arrived to inspect no ice. I found the sealed system was intact and still cooling, the issue was with the controller getting stuck within an endless cleaning loop and never shutting off the water valve, whenever powered up. I allowed the unit to complete the cleaning cycle and the issue was resolved. No leaks observed during service."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Georgetown, TX 78626
Gerry C
Job Details: 01/17/2023
"MVW6230HW0 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the failed harness and then the cam and belt. I recalibrated the unit and tested. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS1
Near Austin, TX 78705
Wesley
Job Details: 01/17/2023
Arrived onsite and repaired oven with blown control. Replaced control. Unit is now operating as designed. All checks good.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Austin, TX 78703
Wesley
Job Details: 01/17/2023
Arrived onsite and installed the valve and control and reinstalled unit to hookups. Tested. All checks good. Advised customer on repair.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Austin, TX 78704
Wesley
Job Details: 01/17/2023
Arrived onsite for not water only and repaired unit by swapping lines to correct positions as they have been installed reversed. Unit is now operating as designed all checks good.
We serviced a
JENN-AIR MICROWAVE
Model JMV8208CS07
Near Austin, TX 78704
Wesley
Job Details: 01/17/2023
Arrived onsite and found intermittently throwing door error. Secured both interlocks with tighter deep thread screws and optimized door alignment. Advised customer on repair and advised on heavy door use and care. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ0
Near Austin, TX 78741
Joe Z
Job Details: 01/17/2023
"Arrived onsite for not filling with water. Upon arrival ran diagnostics and got error code F4-E3 motor not running. Got voltage at wash motor, just not operating. Need to replace sump and motor. Replaced sump and motor WPW10605057. Test unit and unit operates as designed. No leaks present at this time. Job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78744
Joe Z
Job Details: 01/17/2023
Arrived onsite for no operation. Upon arrival customer stated that the unit has already been serviced and no longer needing services. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Austin, TX 78744
Joe Z
Job Details: 01/17/2023
Arrived onsite for ice bin wiggles. Upon arrival inspected ice container and found that it has failed. Inspected bottom coupling and is good. Replaced container W11347840. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Austin, TX 78744
Joe Z
Job Details: 01/17/2023
Arrived onsite for interior microwave bulb not turning on. Upon arrival test unit and interior bulb does not light when opening door and when cooking. Removed oven from wall to gain access under control to test bulb. Test lamp and is OL. Need to replace lamp. Replaced lamp W10886919. Test unit and unit is operating as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Manor, TX 78653
Joe Z
Job Details: 01/17/2023
"Arrived onsite to install previously ordered parts. Replaced drain pump W11396717, and control W11543994. Test unit and unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Temple, TX 76502
Tyler
Job Details: 01/17/2023
Arrived on site for dryer needing previously diagnosed tub seal and high heat glue. Upon arrival reconfirmed issue. Installed part then reassembled and tested unit. Found dryer working as designed with no noise. Instructed customer er to give unit 24 hrs to allow glue to finish curing prior to full use. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near Manor, TX 78653
Joe Z
Job Details: 01/17/2023
Arrived onsite to install previously ordered part. Replaced control W11342846. Test unit and unit is operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Austin, TX 78754
Paul
Job Details: 01/17/2023
Arrived onsite for a dryer making loud noise. I found the unit making a loud buzzing noise and if the unit was shifted any the blower wheel would rub on the vent housing. I removed the blower wheel and isolated the motor and it still would make the loud buzzing noise. I found the bearings bad in the motor. I replaced the motor and tested and it sounded good. I put one component back on at a time and tested each time. When the vent was installed it caused the blower wheel to rub on start up and then it would stop rubbing and sound normal when at full speed. I put a sound pads between the vent and the rear bulk head and tested. The dryer is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Bertram, TX 78605
Maurice R
Job Details: 01/17/2023
Arrived onsite for previously diagnosed parts. On inspection I removed the evap cover and installed the thermistor and fan motor. During the installation the heater wire was dangling lose. It had popped out of the molex connector housing. I bent the barb backup and installed it back into the connector housing. No water leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Austin, TX 78754
Paul
Job Details: 01/17/2023
Arrived onsite for a dryer making a lot of noise. The customer played a video and I could hear the blower wheel rubbing the housing. I found the house vent put on with the elbow at the wall instead of at the back of the dryer causing the blower duct to twist and hit the blower wheel when pushed back against the wall. The customer was concerned about the buzzer going off and I explained this was normal when the clothes were done. I also explained how the wrinkle shield setting worked. Dryer is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78754
Paul
Job Details: 01/17/2023
Arrived onsite for a refrigerator with dented doors. I replaced the doors and installed the nameplate. Call complete. Use Authorization # W14KBC1APL1.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Dripping Springs, TX 78620
Luis
Job Details: 01/17/2023
Arrived on site for no lights in freezer section replaced defective light switch tested switch operation unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Lakeway, TX 78738
Luis
Job Details: 01/17/2023
Arrived on site. Per engineering removed horn on drain tube extension advised customer to let unit run
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78754
Paul
Job Details: 01/17/2023
Arrived onsite for a refrigerator with a dented door. I replaced the door and installed the nameplate. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78732
Vincent
Job Details: 01/17/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was error code 8-4. I entered diagnostics and found the same error code 8-4. I inspected the float switch and found a little bit of water causing the switch to be open. I didnt see any leaks but I ran a diagnostics and there was excessive suds. I explained CX to cut down the amount of soap since they have a water softener. I also tighten up the water supply line a bit to prevent from leaking. Unit is operating as designed and no leaks where observed during service. Job completed."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near New Braunfels, TX 78130
Andrew
Job Details: 01/17/2023
"Arrived on site to test unit for stuck in wash cycle. Reset unit and found error f1e1(main control fault). Ran diagnostics and found control acting erratic. Replaced control, unit now working as designed. No leaks detected. Job complete."