Near Austin, TX 78717
Tommy
Job Details: 10/02/2020
DRYER MAYTAG MEDX655DW1 "Arrived onsite for dryer not heating, found ducts clogged and thermal cutoff stuck open, replaced cutoff and tested unit tested good, informed customer that ducts needed to be cleaned to avoid the same issues happening going forward."
Near Austin, TX 78757
David
Job Details: 10/02/2020
DISHWASHER KITCHENAID KUDS35FXSS9 "Arrived on site to diagnose dishwasher that had been leaking from front left corner. Diagnosed unit and found swelled wood with water trails under the fill valve. Checked kick panel and it eww wet down the left side, indicating they line was leaking. Found the line slightly loose with plastic cover piece stuck in the threads. Looted hose and cleared plastic from threads. Tightened and retested. No evidence of leak found. All is working as designed at this time, no leaks found.
Near Leander, TX 78641
Kayman
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher not drying dishes. Upon inspection I found the dishwasher had dishes washed the night before so I could see the water. I did see water left behind after the cycle. I ran a diagnostics cycle. And all functions passed including the heater element. I explained to the customer he importance of using rinse aid accompanied with liquid detergent and showed them where to fill the dispenser to. I also advised them to crack the door after a cycle to help vent out the steam. I explained how the rinse aid will cure the plastic over time resulting in a better dry. No repairs needed at this time. Job complete.
Near Austin, TX 78727
Scott
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site ,replaced drain extension for leaking . Adjusted mullion heater for moisture on door gasket . No other leaks detected at time of service. Job complete ."
Near Austin, TX 78738
Robert
Job Details: 10/02/2020
OVEN KITCHENAID KEMS308SSS05 "Arrived onsite to test unit for unit not heating, test unit found bad magnetron, customer also asked to replace inverter, replaced both parts, test unit, unit works correctly, job complete."
Near Austin, TX 78749
Kevin
Job Details: 10/02/2020
REFRIGERATOR MAYTAG MFC2062FEZ03 "Arrived on site and replaced control board recommended by tech line on previous visit and evaporator fan is now running. Cold air can be felt exiting damper in fresh food section. Also replaced water filter head and water is dispensing again. No water leaks from connections at time of service, refrigerator will take 12 to 24 hours to cool down properly. job complete."
Near Austin, TX 78749
Kevin
Job Details: 10/02/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site and inspected washer and found gearcase has failed, attempted to remove wash plate and it is seized. Broke off wash plate and found hub has also failed. Removed and replaced gearcase, actuator, and cam kit. A new wash plate and hub will be needed in order to complete repair.; ordrng 1 KBONLY and 1 W10528947 (drive hub kit) and 1 W10902814 (washplate)"
Near Kyle, TX 78640
Leonardo
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL GSD2100V55WW Arrived on site to test unit for unit not draining. Test unit and found melted drain Solenoid. Will need solenoid parts
Near Austin, TX 78735
Leonardo
Job Details: 10/02/2020
COOKTOP KITCHENAID KCGD500GSS Arrived on site to test unit for unit leaking. Test unit and found same old adapter to regulator. Advised customer that the adapter is leaking and the she needs a Plummer to replace adapter. Took picture of adapter leaking with bubble solution. Will need documentation of adapter being replace before coming back out. Job complete.
Near Georgetown, TX 78628
Tyler
Job Details: 10/02/2020
OVEN GE JT5500SF5SS Arrived on site for oven that was giving F97 error code. Upon arrival I am running a diagnostic test I found that the air code was an F 97 and anytime you activated the upper or lower oven the only fan exhaust that would run was the upper oven fan the lower oven would never kick on the matter what test he tried to run ended up calling the customer $384 even for the full cost to repair for the lower fan motor that I found to be defective and causing the air after customer approval I installed a new fan motor and retest of the unit on both ovens everything is working in upper and lower half with no functionality issues call complete
Near Horseshoe Bay, TX 78657
James
Job Details: 10/02/2020
WASHER GE WPGT9360E0WW Arrived on site and tested operation. Found display blank. Tested for proper voltages and found proper voltage. Unit has failed display control Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site to diagnose multiple issues with refrigerator. Found adapter icebox seals leaking air causing excess condensation and ice formation. Also noted right side RC door gasket torn and icemaker motor has failed. All three parts will need to be replaced to complete repairs. Due to part availability of door gasket office will need to set return appointment.; ordrng 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W10612142 (adapter) and 1 W10846057 (gasket-fip)
Near Austin, TX 78703
Matthew
Job Details: 10/02/2020
WASHER WHIRLPOOL CAE2795FQ0 "Arrived onsite for washer not spinning of draining. Tested unit in diagnostics and standing water did drain. Put unit into auto test and did not complete test. Checked control and was getting correct ohms reading. Unit needed new control. Replaced control, tested unit and unit is functioning properly. Ran another test cycle and unit completed. No standing water. No leaks present at this time. Job complete."
Near Austin, TX 78731
Kevin
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDT750SAHZ Arrived on site and inspected dishwasher and found water is dripping from diverter. Replaced pump and motor assembly and leaking has stopped. Job complete
Near Kyle, TX 78640
Robert
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW8500DW4 "Arrived onsite to replace console, replaced console, recalibrated unit, test unit, unit working properly, job complete."
Near Dripping Springs, TX 78620
Andrew
Job Details: 10/02/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to test unit for RR burner constantly sparking. Did notice burner cap was not sitting properly. Tested unit, unit works good. Job complete."
Near Austin, TX 78738
Luis
Job Details: 10/02/2020
WINE COOLER WHIRLPOOL WUW35X24DS02
Near Round Rock, TX 78681
David
Job Details: 10/02/2020
DRYER KENMORE 110.769625 "Arrived on site to diagnose dryer with light out and always running when door is open. Found door switch was broken and closed. Replaced switch and retested. Light is now working and door switch is functioning as designed. Call complete."
Near Georgetown, TX 78633
Cliff
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found failed icemaker motor. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78732
Robert
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived onsite to test unit for unit not dispensing ice, test unit found auger working in door, but ice container auger not in place, ordered ice container assembly, office to reschedule.; ordrng 1 W10911314 (ice-contnr)"
Near Johnson City, TX 78636
Brandon
Job Details: 10/02/2020
MICROWAVE GE JVM1650SH01 "Arrived on site for customer complaint of unit shutting itself off during use and control board reading jumbled lettering, unit was working at time of service, if problem continues, will need control board
Near Round Rock, TX 78681
Tommy
Job Details: 10/02/2020
DISHWASHER MAYTAG MDB7959SHZ0 "Arrived onsite for for dispenser door stuck, upon arrival found dispenser damaged, and panel connection lose. Made connection tighter and replaced dispenser and tested, unit tested good Job Completed."
Near San Marcos, TX 78666
Noah D
Job Details: 10/02/2020
WASHER MAYTAG WTW5000DW3
Near Kyle, TX 78640
Andrew
Job Details: 10/02/2020
DRYER MAYTAG MED6230HW0 "Arrived on site to test unit for no heat. Found error code f1e1. Tested lament, cutoff, and thermal fuse, all tested good. Replaced ACU, tested unit, unit works good. Job complete."
Near Austin, TX 78737
Leonardo
Job Details: 10/02/2020
DISHWASHER KITCHENAID KDTM704KPS0 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor not spraying water. Ordering new sump and motor W11416362 office to reschedule. ; ordrng 1 W11416362 (SUMP AND MOTOR )
Near Austin, TX 78732
Robert
Job Details: 10/02/2020
WASHER MAYTAG MVWB765FW1 "Arrived onsite to replace valve housing, replaced valve housing, test unit, unit working properly, no leaks at this time, job complete."
Near Austin, TX 78732
Robert
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KSSO42QTX03 "Arrived onsite to test unit for unit making loud noise, test unit found the control board is beeping do to the board malfunctioning, needed to order control board, need authorization, office to reschedule.; ordrng 1 W10121049 (electronic control)"
Near San Marcos, TX 78666
Noah D
Job Details: 10/02/2020
WASHER WHIRLPOOL MVWB835DC5 "Arrived on site to inspect washer for not filling with water, upon inspection found the valve malfunctioning during diagnostic, replaced water valve and found no issue, checked for leaks, no leaks found. Complete"
Near Salado, TX 76571
Tyler
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 On site for refrigerator that need a new door chute motor assembly. Upon arrival customer had stated that the -19° temps and other temperature related issues you’re having prior to the first trip have now completely gone away since our initial trip and that temperature wise the fridge does seem to be balancing out fine and makes a good steady amount of ice. I did go ahead and install the previously diagnosed door shoot and motor that was also causing hot air to freeze up in the door dispenser area. After installing needed parts i retested unit and everything is not working as designed call complete
Near Austin, TX 78739
Kevin
Job Details: 10/02/2020
DRYER WHIRLPOOL MED6630HW "Arrived on site for dryer making a rubbing noise. Ran dryer on the normal time cycle and do not hear anything excessive. Added seal kit in between fan and shroud to provide more spacing. This has not made any noticeable change after running again. Dryer sound normal at this time, Job complete"
Near Austin, TX 78703
Jacob
Job Details: 10/02/2020
WASHER WHIRLPOOL WFW3090GW0 Arrived onsite for unit not responding to touch and staying in a scrolling mode. Tested unit. Found that timer needed to be replaced. Replaced timer. Tested unit. Unit test good. No leaks at this time. Job complete
Near Dripping Springs, TX 78620
Andrew
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to test unit for not cooling. Found unit is working good. No ice/frost build up, compressor running, fans working. No current issues. Job complete."
Near West Lake Hills, TX 78746
Luis
Job Details: 10/02/2020
REFRIGERATOR GE PYE22KSKFSS "Arrived on site for no ice. Icemaker not running through a forced harvest diagnosed a defective icemaker,ordering a new icemaker; ordrng 1 WR49X31524 (ICEMAKER)"
Near Round Rock, TX 78664
David S
Job Details: 10/02/2020
OVEN WHIRLPOOL WOC54EC0HS03 Arrived on site to install previous diagnosed part. I gained access to the console and replaced with new. I powered the unit on and tested all buttons. Everything is working as designed. I left the customer the number for the WiFi team for her husband to call when he gets home so he can get it setup properly. Job complete.
Near Cedar Park, TX 78613
Paul
Job Details: 10/02/2020
WASHER WHIRLPOOL MVWC416FW1 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the pressure switch hose and tested the unit. The unit is working as designed. Call complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite to install previously diagnosed parts. I installed the evap fan motor and harness + both controls. I tested the fans functions through diagnostics and it came on as designed. I also tested the compressor and it cycled as designed. Unit is working as designed at this time. Job complete.
Near Lago Vista, TX 78645
Lou
Job Details: 10/02/2020
COOKTOP KITCHENAID KGCU467VSS01 "Arrived on site to inspect cooktop front left and right burners keep igniting. Upon further inspection, I found the flames for the front left and right burners were too low in the low simmer setting and the flame would go out causing the ignitor to arc. I attempted to clean the orifice and was unable to. Using two orifices form my van stock, I removed and replaced the orifices for the front left & right burners and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78703
Kevin
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site and inspected refrigerator and found door open light remains on. Found that freezer door switch is not being completely pressed when freezer door closes. Freezer door is leaning outward on the top, gasket is wider at the top. Straightened freezer door brackets and switch is now being depressed properly. If issue happens again bracket and freezer door will be needed to complete repair, job complete."
Near Killeen, TX 76542
Al
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site and inspected refrigerator not cooling in either section.Through diagnostics test mode the UI flashed as if it were resetting itself.Accessed the back of the unit and confirmed the condenser motor was running.The compressor was also running, but was extremely hot to the touch.Temperatures in freezer were 40 and 55 in refrigerator compartment.Advised the customer the issues are all pointing to a sealed system repair.
Near Austin, TX 78728
David S
Job Details: 10/02/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site to install previous diagnosed part. I removed the microwave door, and installed a new one. I tested the unit and found it operating as designed. Job complete."
Near Harker Heights, TX 76548
Al
Job Details: 10/02/2020
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to install previously ordered part.Disassembled, removed and replaced the drain pump.Reassembled and unit tested as designed.He metal clips on the drain pump came off the fins, causing the malfunction.Job complete"
Near Georgetown, TX 78628
Tyler
Job Details: 10/02/2020
WASHER MAYTAG MVWB835DW0 Arrived on site for washer that would leak whenever it would fill according to customer. Upon arrival Arena diagnostics but could not find any error codes indicating any kind of hardware software failure so I first checked under the machine to ensure that the drain pump was still intact and that there are no leaks within that area or the gear case portion either after verifying that everything under the washer was fine and dry with no signs of leaking I took apart the consul and found that there was a huge rust puddle underneath the water in the valve and when I turn on the machine I mediately found that the cold side valve was leaking into the compartment and down side of washer. After customer approval and replacement of valve I was able to retest unit and verify that there is no longer any leaks unit is not functioning as designed call complete
Near Waco, TX 76712
Jonathan
Job Details: 10/02/2020
WASHER MAYTAG MVWB965HC0 Arrived on site for a washing machine that has no power. Inspected unit and work area. Customer advised that the unit does have power it just will not lock the lid to start the cycle. Confirmed complaint and found control consul not turning off. Power cycled unit and placing it in service diagnostics. Found no stored error codes and attempted to manually lock the lid lock. Found unit would not lock or indicate that I was trying to lock. Checked connectors at the control between the user interface and the lid lock on the control and repositioned them to ensure they both were fully engaged. Tested unit and unit is now working as designed. Call complete.
Near Waco, TX 76710
Jonathan
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site for a dishwasher that’s not heating. Inspected unit and work area. Placing it in service diagnostics and found no stored error codes. Ran unit through an auto test and unit ran as designed and heated up the end. Advise customer that the unit is working and that she would need to use rinse aid to help with her drying due to energy efficiency regulations and the heater not running as long as it used to. Customer is not using rinse aid and gave her some tips on how to get her best dry. Unit is working as designed. Call complete.
Near Temple, TX 76501
Tyler
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for a dishwasher that was not cycling properly.Upon arrival I found that the dishwasher would fill and drain as needed and put into a normal cycle but it would not agitate and after running a diagnostic checks I found that the motor was receiving the full voltage that was not allowing for circulation of water with in the unit I ended up replacing the sump assembly and re-tested unit and found that everything is working as designed and the unit cycles to fill agitation and drain. Unit functioning as designed call complete
Near Killeen, TX 76542
Al
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to install previously ordered part.Removed the door, cleared the drain and drain was clear.Removed and replaced the door gasket and used my heat gun to form the gasket to the cabinet.Advised customer not to open the freezer compartment for approximately 24 hoursJob complete"
Near Harker Heights, TX 76548
Al
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW7120HW0 Arrived on site and inspected washer stuck on rinse.Ran diagnostic test mode and found there were no errors.Noticed the unit was several unleveled causing the issues.I calibrated and leveled and unit tested as designed.No leaksJob complete
Near Belton, TX 76513
Jonathan
Job Details: 10/02/2020
FREEZER KENMORE 253.2204241 Arrived on site for a freezer that is developing ice inside the freezer. Inspected unit and work area. Customer advised that they’ve had an issue with their gasket for some time now and how do use duct tape to keep the gasket in place. Inspected gasket and found gasket not ceiling all the way around the liner. Replaced gasket and used heat gun to reform gasket. Unit is working as designed.
Near Horseshoe Bay, TX 78657
James
Job Details: 10/02/2020
MICROWAVE MAYTAG MMW9730FZ05 Arrived on site and installed lamp. Found light still not turning off. Found interlock on right side not functioning properly. Unit will need new interlocks to complete repair; ordrng 1 W11033422 (interlock)
Near Blanco, TX 78606
Brandon
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW5000DW0 "Arrived on site for customer complaint of unit not spinning clothes dry, found oil leak from gear case, found failed gearcase.
Near Killeen, TX 76549
Al
Job Details: 10/02/2020
WASHER WHIRLPOOL WTW4950XW2 "Arrived on site and inspected washer and found the screw to the cam was loose, causing the noises customer heard while running loads of clothes.Used locktite to ensure the screw would NOT fail again.No leaks.Job complete"
Near Belton, TX 76513
Jonathan
Job Details: 10/02/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for a washer that won’t start a cycle but makes a clicking sound. FaceTime and work area. Placed in service diagnostics and found an F5 E1 (lid switch fault) and F2 E1 (stuck key) error codes. And found 5e unit intermittently having issues with locking and unlocking the lid. Turned unit off and went back into diagnostics. Found unit showing the F5 E1 error code. Replaced latch and tested unit. Unit began to work as designed. Customer ran a load and unit began to spin, fill, and agitate. Call complete."
Near Whitney, TX 76692
Jonathan
Job Details: 10/02/2020
REFRIGERATOR GE GFE24JMKGFES Arrived on site for a refrigerator that has a freezer gasket not sealing properly. Inspected unit and work area. Confirmed issue with gasket and use the heat gun to reattach gasket.Allowed 15 minutes for gasket to call to ensure it didn’t ring mold back to original mold. Advise customer to get the unit 3 to 4 hours before opening the freezer door to allow the gasket to form properly. Unit is working as designed. Call complete.
Near Granite Shoals, TX 78654
James
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site and installed new ice maker. Verified operation. Unit tests good. Job complete
Near Cedar Park, TX 78613
David S
Job Details: 10/02/2020
DISHWASHER KITCHENAID KDTE304GPS0 Arrived on site for dishwasher not powering on. I inspected the unit and work area. I checked voltage at the control and found none. I checked at the outlet and found the unit unplugged. I plugged the unit in and found good voltage. The unit powered on. I put the unit through a diagnostics cycle and found no fault codes. The unit completed the cycle with no issues. The unit is operating as designed.
Near Leander, TX 78641
Paul
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for a refrigerator making a loud noise when trying to dispense ice and the ice will not dispense. Ms stated the have never used the ice since it was turned on. I found the ice in the ice bucket clumped around the auger binding the motor. I removed the ice from the bucket and tested the unit. The ice dispenser works as designed. I explained to me that any ice not used within 14 days needs to be dumped out of the ice bend to prevent this from happening again. I showed Ms how to turn the icemaker off if they are not going to use the ice. Call complete.
Near Harker Heights, TX 76548
Al
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site and inspected ice maker not producing ice.Confirmed the complaint and found the ice maker defective.Removed and replaced it including the new harness.Reassembled and unit cycled properly.No leaks detected at time of service.Job complete
Near Blanco, TX 78606
Brandon
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Arrived on site for customer complaint of poor water flow and small ice, found weak water flow, found failed single valve in back. Ordering valve, all’s bringing back filter head and dual valve. ; ordrng 1 W10865826 (valve) and 1 WPW10341329 (water valve assy)"
Near Georgetown, TX 78628
Jonathan
Job Details: 10/02/2020
DRYER WHIRLPOOL WED4950HW0 "Arrived on site for dryer making a thumbing sound. Inspected unit and work area. Tested operation to identify noise. Disassembled unit and found found object stuck in felt/bearing. Removed object and assembled unit. Tested operation, all tested good."
Near Austin, TX 78738
Brandon
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to replace failed hinges and bracket, I replaced all parts, unit tested good."
Near Austin, TX 78754
Andy
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site for refrigerator tripping breaker and making noise. Upon arrival customer informed that refrigerator was tripping breaker nut is now plugged into another outlet and hasn’t tripped since then. Tested and inspected unit and found on GFCI. Instructed customer that in is not recommended to be on GFCI if possible. Found noise coming from copper tubing. Made adjustments and added padding as needed. No water leaks present at time of service.
Near Georgetown, TX 78628
Jonathan
Job Details: 10/02/2020
WASHER WHIRLPOOL CSP2940HQ0 Arrived on site to install previous diagnosed part. Removed failed door switch and installed new. Tested operation. All tested good.
Near Lakeway, TX 78734
Brandon
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS00 "Arrived on site for customer complaint of ice maker leaking, found ice would dump, and fill with more water then needed. Also found lights in freezer out. Ordering ice maker, led lights, and water valve. ; ordrng 1 W10876365 (light) and 1 W11226500 (light) and 1 WPW10341320 (valve-inlt)"
Near Georgetown, TX 78633
Tyler
Job Details: 09/30/2020
WASHER MAYTAG MVWB765FW1 Arrived on site for washer that was making beeping noises and would not activate the start button with the customer try to run the machine. Upon arrival I ran a diagnostic test and found an F2 E one indicating a stuck button within the UI of the consul I did get authorization for the part replacement of the UI but when I open the packaging I found that even though the part number was correct the consul that was sent was an incomplete part as well as a completely different color than what the machine needs. We will need to order a new UI control panel and once it arrives make sure that it is the matching color as well as a fully assembled you why panel.; ordrng 1 W11135391 (console)
Near Austin, TX 78751
Jacob
Job Details: 09/30/2020
RANGE WHIRLPOOL WFE515S0ES1 Arrived onsite for unit giving F9E0 error code. Looked at unit. Saw that error code had F9E0. Flipped the breaker to unit. Tested unit. Up to 350 degrees. Error code did not come back. Unit is working as designed. No issues at this time. Job complete
Near Austin, TX 78753
Cliff
Job Details: 09/30/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived on site to diagnose a washer that is not cycling properly. Tested all parts and components after removing debris from tub. Found no other failures at this time and all working properly. No leaks were found at time of service.
Near Georgetown, TX 78628
James
Job Details: 09/30/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and tested operation. Found gear case bearing making noise when basket spinning. Inspected and found gearcase is hard to rotate. Unit will need new gear case to repair. Unit is filling with proper amount of water. Instructed customer on lower water levels for high efficiency washers. ; ordrng 1 W11035751 (gearcase)
Near Leander, TX 78641
Lou
Job Details: 09/30/2020
DISHWASHER KITCHENAID WDT970SAHZ0 "Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and while testing, end amp draw to the components and found all components operating as designed. Customer advised that the unit will trip at the end of the cycle. I found the element amp draw was 7-9amps during the wash cycle of diagnostics and 7-9amps during the drying cycle of diagnostics. I tested continuity to the element and it showed 19ohms. I advised the customer of my findings and res commended they have someone check the GFCI breaker. Also found the unit power cord was plugged into the outlet at an angle due to the water softener tank pushing against it.No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Tommy
Job Details: 09/30/2020
DISHWASHER KITCHENAID KDTE334GPS0
Near Cedar Park, TX 78613
Tommy
Job Details: 09/30/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived onsite for dishwasher top rack failure. Upon arrival found both tracks rusted and damaged made repair and tested. Unit tested good."
Near Austin, TX 78703
Scott
Job Details: 09/30/2020
DRYER WHIRLPOOL WED8200YW0 "Arrived on site for front felt worn thru drum is rubbing on metal . Ordering felts .Call to set return .; ordrng 2 280140 (seal,drum)s"
Near Round Rock, TX 78665
Cliff
Job Details: 09/30/2020
DRYER MAYTAG MEDC465HW0 Arrived on site to diagnose a dryer that will not turn on. Found wall outlet not making proper contact with plug. Outlet will need to be replaced to complete repairs. Homeowner will need an electrician.
Near Georgetown, TX 78628
Jonathan
Job Details: 09/30/2020
DISHWASHER GE GDF530PSM2SS Arrived on site to install previous diagnosed parts. Found unit has a hidden display and does not match with model tag. Called GE tech support and he stated that door may have been changed. Found parts do match up with existing parts. Will place in part research. ; ordrng 1 SEESTICKYNOTE (ATTN DW)
Near Leander, TX 78641
Lou
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to inspect refrigerator ice maker leaking water from the front at the fascia. I found the ice maker is operating as designed as the ice bin was full. I tested the water pressure on the outside of the home and got 82psi. Also found the water dispenser is making chatter noise when dispensing water. I contacted techline and spoke to Leon and advised of my findings. Leon recommended to replace the UI and add a reducer at the back of the unit. Provided file #7728923629. I am ordering the UI, dual valve assembly, reducer and pex water line and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to OOS part. No water leaks observed during service.; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 W11387386 (UI) and 1 WPW10341329 (water valve assy)"
Near Austin, TX 78750
David S
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to install previous diagnosed part. I removed the old door, and installed the new door. I tested the ice dispenser on both crushed and cubed ice, it is working as designed. I changed the u it from adaptive defrost to basic defrost. The unit is operating as designed. Job complete."
Near Austin, TX 78739
Leonardo
Job Details: 09/30/2020
RANGE KITCHENAID KDRS467VSS04 Arrived on site to test unit for light still staying on. Test unit and found bad latch not closing correctly. Replaced latch test unit and unit test good job complete.
Near Austin, TX 78734
David
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KSSC48QVS04 Arrived on site and installed ice container to resolve dispensing issue. Ran unit and still not turning. Removed auger shaft and adjusted collar for a better fit. Retested and unit is working as designed. Call complete.
Near Austin, TX 78737
Kevin
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site and inspected refrigerator and found freezer temperature is 2 degrees, fresh food temperature is 40. Currently ice production is good and all interior lighting is operating normally. It is still not working will need to bring back door, user interface and harness. .; ordrng 1 W10815669 (dor-fip ss) and 1 W11170612 (HARNESS)"
Near Dripping Springs, TX 78620
Robert
Job Details: 09/30/2020
REFRIGERATOR MAYTAG MFI2568AES "Arrived onsite to test unit for unit not making ice, test unit, found ice maker not calling for water, replaced ice maker, test unit, ice maker working correctly, no leaks detected at this time, unit working properly, advised customer to turn freezer back down to 1 setting and fridge down to 27 setting, , job complete."
Near Leander, TX 78641
Lou
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher with no water fill. Upon further inspection, I found the valve connected to the water line sitting in front of the unit. I reassembled the valve and placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit filled with water but the motor failed to operate. I advanced through testing and the dispenser, drain pump and element all operated as designed. I am ordering the sump/motor assembly and scheduled return service No water leaks observed during service.; and 1 W11085683 (pump&motor)"
Near Austin, TX 78728
Cliff
Job Details: 09/30/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to diagnose a microwave with a turntable that is not operating. Found turntable rest was not in unit. Installed turntable rest and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78741
Robert
Job Details: 09/30/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite to replace the hose and switch, replaced hose and switch, test unit, unit working properly, no leaks at this time, job complete."
Near Austin, TX 78717
David S
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Arrived on site for sealed system repair. I gained access to the dryer and compressor. I installed a new compressor and uv dryer. I went to plug the unit in and found it tripping the breaker. I removed the connection to the new compressor and found the fridge coming on. I connected the old compressor and found the fridge coming on and not tripping the breaker. I reinstalled the old compressor and installed a access port. I charged the system with 4.4 oz of r134a. I monitored unit pressure. The unit is operating as designed. Job complete.
Near New Braunfels, TX 78132
Andrew
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for not draining. Found drain hose pinched and damaged(took pic) restricting drain. Needing drain hose-8269144A- to fix issue.; ordrng 1 8269144A (drain hose)
Near Georgetown, TX 78628
James
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site and tested operation. Found food freezing in fresh food section and frost building in freezer. Found ice container crushing ice even on cubes ice setting and clogging up ice chute creating an air leak. Reset cubed ice plunger and tested. Unit tests good. Job complete
Near Leander, TX 78641
Lou
Job Details: 09/30/2020
RANGE WHIRLPOOL WCG55US0HS00 "Arrived on site to inspect cooktop tripping the breaker. Upon further inspection, I removed the cooktop cover and found the harness wedged in between the cooktop and the back left orifice holder causing it to break and the harness grounding out and tripping the breaker. I removed and replaced the harness and retested and the unit is operating as designed. No gas leaks detected during service, job completed."
Near Round Rock, TX 78665
Cliff
Job Details: 09/30/2020
OVEN WHIRLPOOL WFG550S0HZ0
Near Austin, TX 78739
Leonardo
Job Details: 09/30/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to test unit for console not responding. Test unit and found touch panel not taking commands. Replaced console test unit and unit test good job complete advised customer to make sure unit is connected to WiFi.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/30/2020
DISHWASHER AMANA ADB1400AGS1 Arrived on site for rinse aid not dispensing. Noticed the rinse aid dispenser was empty. Ran diagnostics and didn’t give any error codes. Replaced control and ran through a diagnostic cycle and performed as operated. No leaks detected. Job complete.
Near Austin, TX 78717
Kayman
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher tripping breaker. Upon inspection of the diagnostics cycle I noticed some water dripping at the bottom of the door. I removed the door and found condensation building up at the vent assembly and running down over the connectors and to the floor. Although I could not get the breaker to trip while I was onsite I believe the vent assembly fan has failed and the water dripping on the connectors is the cause of the breaker tripping. Vent assembly (WPW10469574) job complete.
Near Georgetown, TX 78628
James
Job Details: 09/30/2020
MICROWAVE KITCHENAID KMBS104ESS03 Arrived on site and tested operation. Found right side of console not responding to input and left side working properly. Also found display flickering and some lights come on and cut off on their own. Unit will need new console and ui to repair. Office to schedule return services ; ordrng 1 W10891907 (cntrl-elec)
Near Spicewood, TX 78669
Brandon
Job Details: 09/30/2020
DISHWASHER GE PDT845SSJ0SS "Arrived on site to replace failed pump, found pump was bad, but also found wire harness burnt. Ordering wire harnesses and pump. ; ordrng 1 CNOTE (2 HOUR JOB ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WD21X24018 (harness asm ac) and 1 WD21X24879 (HARNESS )"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 "Arrived on site to inspect fridge for not operating, upon inspection found the compressor not firing and all fans not running, will need inverter and main board. ; ordrng 1 WPW10154805 (INVERTER)"
Near Cedar Park, TX 78613
Lou
Job Details: 09/30/2020
DISHWASHER KENMORE 665.13933K010 "Arrived on site to inspect dishwasher spray arm falling off. Upon further inspection, I found the lower spray arm was sitting on the countertop. When I went to reassemble the spray arm, I found that some of the locks were broken. . I installed the new spray arm and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 09/30/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect oven for turning on by itself, upon inspection and per last visit replaced the upper console, no problems found. Complete"
Near New Braunfels, TX 78132
Andrew
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KRMF606ESS01
Near New Braunfels, TX 78130
Noah D
Job Details: 09/30/2020
WASHER GE GUD24ESSJ0WW "Arrived on site to inspect washer for snagging clothes, upon inspection found the agitator malformed with hook like areas. Replaced agitator and found no issues. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/30/2020
WASHER GE GUD24ESSJ0WW "Arrived on site to inspect washer for snagging clothes, upon inspection found the agitator malformed with hook like areas. Replaced agitator and found no issues. Complete"
Near Austin, TX 78738
Brandon
Job Details: 09/30/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site to replace gearcase and belt, found washplate locked to gearcase, I was unable to remove washplate. Washplate needs to be cut off
Near Marion, TX 78124
Noah D
Job Details: 09/30/2020
WASHER WHIRLPOOL WTW7000DW3 "Arrived on site to inspect washer for not washing clothes, checked for functions of valve and found it not opening, replaced housing. Checked for leaks, no problems found.Complete"