We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Temple, TX 76502
Tyler
Job Details: 12/28/2021
Arrived on site for refrigerator not allowing lights to turn on. Upon arrival confirmed issue and found fc led bulb and burnt out even though stable 5v was applied. Replaced led under special project W11460554D. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Seguin, TX 78155
Andrew
Job Details: 12/28/2021
"Arrived on site to test unit for no ice production. Found no ice maker error codes. Valve opening but fill tube is obstructed. Engaged filltube and facia heater and verified proper voltage(120vac). Recommend replacing fill tube heater, ice maker and ice box fan. Office to reschedule. ; ordrng 1 W11087201 (Fill tube heater)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kingsland, TX 78639
Jonathan S
Job Details: 12/28/2021
Arrived on site for dishwasher leaking water. Customer had picture of water leaking at tub seam. Inspected unit and work area. Found heater will also need to be replaced with tub ( gold brackets). Will need authorization to continue with repair. Office to schedule return when ETA is available. Please allow up to 2 hours for repair.; ordrng 1 W11409866 (Tub) and 1 W11537778 (Heater) and 1 W11345228 (Motor and sump) and 1 Needsauthorization
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near New Braunfels, TX 78130
Andrew
Job Details: 12/28/2021
"Arrived on site to test unit for no power to microwave. Found bad thermofuse. Replaced fuse, tested unit, unit now working as designed. Found u it not connected to WiFi. Advised customer to download app and connect to WiFi for software updates. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78744
Tyler L
Job Details: 12/28/2021
"Arrived on site for complaints of not cleaning well. Found 4-3 and 7-1 error codes. Ran unit in factory diagnostics and found wash motor not engaging. Installed new sump and motor assembly and tested unit. Unit washing correctly but no heat. Installed new heater and tested. Unit now functioning as designed. No water leaks detected, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Leander, TX 78641
Kimo
Job Details: 12/28/2021
Arrived onsite for noise coming buzzing noise coming from microwave when in uses. Upon inspection of the unit I found a foreign object caught in the vent making contact with the fan blades. I removed the object and installed the blades for damage I saw none. I tested unit and found that the noise was gone and that the unit is heating like it should. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Taylor, TX 76574
Cliff
Job Details: 12/28/2021
Arrived on site to diagnose a refrigerator that is leaking from dispenser. Found water line mispositioned causing water to collect on separator and leak. Repositioned line and all is working properly at this time. No leaks were found after service was performed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78701
Luis
Job Details: 12/28/2021
"Arrived on site for door issues. Diagnosed issue with hinge,adjusted fresh food door hinge assembly,tested door operation unit working as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Lou
Job Details: 12/28/2021
"Arrived on site to inspect dishwasher door making scraping noises. Upon further inspection, the customer pointed out on the left side of the door at the hinge area. I pulled the unit out from the cabinets and found the hinge friction pad had fallen off and was damaged. I removed and replaced the pads and tested the door and it is opening/closing as designed. I placed the unit in diagnostics showing no error codes and continued with testing. The unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model KEBC107KSS05
Near Austin, TX 78732
Brandon
Job Details: 12/28/2021
"Arrived on site for customer complaint of unit not heating, found failed thermostat, I replaced thermostat, unit tested good.
We serviced a
GE RANGE
Model JBS360DM2BB
Near New Braunfels, TX 78130
Andrew
Job Details: 12/28/2021
"Arrived on site to test unit for right front burner not heating. Found burner was bad. Replaced burner, tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model DU810SWPU2
Near New Braunfels, TX 78130
Andrew
Job Details: 12/28/2021
"Arrived on site to test unit for not filling. Found unit working as designed. Unit is filling, washing and draining properly. Element is working properly. Customer stated she has plumbing issues and leaking pipes, possibly affecting water to unit. Unit is currently working properly. No leaks detected. Job complete."
We serviced a
GE OVEN
Model ZET3038SH1SS
Near Austin, TX 78737
Leonardo
Job Details: 12/28/2021
Arrived on site to replace console. Replaced console and buttons 4-5-6 are working now but 1-2 not responding. Will need to order new boards office to reschedule ; ordrng 1 WB27T10549 (Board quantum) and 1 WB27T10547 (Board) and 1 WB27T10548 (Board)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB5
Near Uhland, TX 78640
Tyler L
Job Details: 12/28/2021
"Arrived on site for complaints of fan not working. Found fan turning on, but not pulling air strongly. Found damper stuck closed. Installed new damper and tested, not change. Installed new fan and tested, no change. Advised customer that the installation of the vent needs to be checked to make sure its not blocked. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78704
Jacob
Job Details: 12/28/2021
"Arrived onsite for the water dispensing slowly. Tested the water, and saw the water coming out slowly. Removed the filter and water was coming out with better flow. Let tenant know that that either filter needs to be replaced or the building may have a filter system and if so the the water filter will not be needed to keep the same pressure. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78737
Andrey
Job Details: 12/28/2021
"Arrived on site to test unit for touch pad being unresponsive, replaced touch pad unit started functioning correctly, but after about 10 mins the same button stopped working, called tech Line and explained situation, tech line suggested if the touchpad does not return functions recommends replacing control board and UI on next visit, Ordering control and Touch pad as precautionary,office to reschedule , Sr#773258496; ordrng 1 W11552018 (Control board) and 1 W11175576 (Console)"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS05
Near Austin, TX 78704
Jacob
Job Details: 12/28/2021
Arrived onsite for the motor not turning the plate. Tested the unit and the motor would not turn. The motor will need to be replaced.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/28/2021
"Arrived on site for Oven panel not working. Found screen options were not responding to touch. All other buttons outside the screen were working. I could place in diagnostics with outer most buttons, but the screen options wouldnt scroll or recognize touch to allow me to enter diagnostics. Ordering console W11296171 and will return with control to complete the repair. ; ordrng 1 W11296171 (Console)"
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/28/2021
"Arrived on site for washer having error F3-E1 pressure system error. Customer stated that error is intermittent and when it does occur its before the spin cycle. Performed diagnostics mode and verified error code. Gained access to analog pressure hose and switch. Checked hose and was clear. Checked air trap for debris and cleaned trap/ minor debris. Followed tech sheet procedure and ran a small load and found wash cycle advancing as designed. If error reappears will need to replace air trap, hose , switch and control. Unit tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB0
Near Leander, TX 78641
Kimo
Job Details: 12/28/2021
Arrived to install previously diagnosed parts found dent in top of unit. I attempted to replace the raper I noticed that the fan motor cover was missing need cover to complete. Ordering 1x w11229580. Office to reschedule.Sr# 7732586421; ordrng 1 W11229580 (Fan motor cover)
We serviced a
WHIRLPOOL Dishwasher
Model WDF330PAHB4
Near Uhland, TX 78640
Tyler L
Job Details: 12/28/2021
"Arrived on site for complaints of not cleaning dishes well. Ran factory diagnostics and found unit is functioning correctly. Advised customer on proper detergent and rinse aid use. No water leaks detected, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78704
Jacob
Job Details: 12/28/2021
"Arrived onsite for the freezer on the far right getting some frost buildup. Looked at the door and saw that it was not sitting leveled, saw that somehow the door had fallen off the frame that the door sits on. Re adjusted the door and it sealed correctly with no issues. No issues at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Georgetown, TX 78626
Cliff
Job Details: 12/28/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Austin, TX 78741
Kevin
Job Details: 12/28/2021
"Arrived on site and replaced bin and damper, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78724
Scott
Job Details: 12/28/2021
Arrived on site for washer not starting . Ran diagnostics got suds error and motor code . Ran diagnostics all checked normal. Recommended doing a clean cycle and using less soap . No water leaks detected at time of service. Job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78724
Scott
Job Details: 12/28/2021
Arrived on site for poor drying performance. Getting correct voltage. Found vent tube clogged with lint . Removed obstruction. Unit is operating normally . Recommended maintenance clean exterior vent . Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Austin, TX 78724
Scott
Job Details: 12/28/2021
Arrived on site for oven giving error code . Ran diagnostics got sensor error code . Found probe normal. Found backed out pin on control . Repinned connection. All checkeds normal. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78758
Kevin
Job Details: 12/28/2021
"Arrived on site and inspected microwave and found send fan is rattling while running. Inspected fan and found debris caught in blade. After clearing fan blade it is now working properly and there is no excessive noise, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78744
Tyler L
Job Details: 12/28/2021
"Arrived on site for complaints of water leaking. Found ice build up at the bottom of FC, and ice blocking drain. Found drain tube to be clear. Removed all ice and found a collapsed drain.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS01DJSS0
Near Austin, TX 78746
Kevin
Job Details: 12/27/2021
site and inspected dishwasher and found unit is 22 years old, found incoming waterline is bent and leaking, took one picture. Connection to incoming water valve is also slowly leaking. Waterline is likely 22 years old also. Replaced wash motor, display, Kickplate, and insulation. Did not find anything wrong with original sump tabs.
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW1
Near Round Rock, TX 78681
Justin
Job Details: 12/27/2021
"Arrived on site for a dryer that stops before the end of the cycle. Upon arrival the customer stated that the unit will run for a few minutes, and then they will here it stop. Then after a few minutes they will here it start again. This will continue throughout the cycle until everything is dry. I used my vent test kit, and ran the unit. I found poor airflow for all dryers. I then gained access to the back of the unit and checked airflow at the vent while monitoring the heat. When I went to remove the vent I found it pinched, and clogged. I cleared this and then put the vent back on. I ran the vent test kit again, and it was now only reading poor airflow for electric dryers (this is an improvement). I monitored heat fluctuations at the vent, and found them slightly slow. I let the unit run for about 20 minutes and could not replicate the failure. I informed the customer that due to the clog and pinched vent, this could of been causing heat build up and causing the motor to shut off. I also recommended to potentially reach out to a professional vent cleaner, for the test is still showing slightly poor airflow. I found the unit itself running as designed.Call complete."
We serviced a
KITCHENAID COOKTOP
Model KGCU467VSS01
Near Austin, TX 78738
Leonardo
Job Details: 12/27/2021
Arrived on site to Test unit for right front burner not igniting. Found igniter not igniting will order new igniter . Office to reschedule . ; ordrng 1 W10833887 (Rf igniter)
We serviced a
GE REFRIGERATOR
Model Gfe29hsdiss
Near Killeen, TX 76542
Tyler
Job Details: 12/27/2021
"Arrived on site for refrigerator leaking and not cooling correctly in rc. Upon arrival confirmed issue and found temps at 47/3 (actual on arrival) after further testing I found all thermistors, stats, and bitmetals as well as defrost heaters functioning as designed. After further testing found rc had a collapsed drain line causing an air leak issue into the rc and throwing off temps in unit and causing air flow restrictions.
We serviced a
GE DISHWASHER
Model GDT665SSN0SS
Near Spicewood, TX 78669
Brandon
Job Details: 12/27/2021
"Arrived on site for customer complaint of unit not drying and not cleaning top rack, found upper spray arm hitting utensils, also found customer not using rinse aid, and unit needs cleaning, instructed customer to use rinse aid and clean unit, tested good."
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NNZB0
Near Austin, TX 78735
Luis
Job Details: 12/27/2021
Arrived on site for no ice. Ran diagnostics no water flow to reservoir,removed filter weak water diagnosed defective valve and filter,unit passed all other test. Replaced water valve,good water flow to reservoir.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Bastrop, TX 78602
Tyler L
Job Details: 12/27/2021
"Arrived on site for complaints of unit not working. Found UI buttons not responding. Found 120VAC from the wall to the control. Spoke to SW.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Bastrop, TX 78602
Tyler L
Job Details: 12/27/2021
"Arrived on site for complaints of no water filling unit. Found water turned on. Found unit filling with water very slowly. Installed new valve and tested, no change. Installed new sump and motor assembly, no change. Installed new control board, no change. Nothing blocking float switch, no kinks in water hose. Could have a bad valve, will order new one. No water leaks detected, office to reschedule.; ordrng 1 W11175771 (Valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC7HS04
Near Austin, TX 78704
Robert
Job Details: 12/27/2021
Arrived on call for complaint of not starting. Found the microwave not recognizing door closed. Found the right side interlock damaged. Replaced interlock and test.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
Justin
Job Details: 12/27/2021
Arrived on site to install previously diagnosed parts. I installed all three parts. Upon installing the RC harness I found the old RC harness evap thermistor in the incorrect spot on the evap. I also found two of the lines pinched on the old harness and beginning to break. After installing the new components I put the unit into diagnostics mode and verified functionality. It is now working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78738
Brandon
Job Details: 12/27/2021
"Arrived on site for customer complaint of unit making a noise and not making ice, found FC evaporator covered in ice, found unit not going into defrost. Found failed control, harness, and heater. Ordering parts. returning tech to defrost freezer, and test heater and bi metal before replacing heater and harness. . ; ordrng 1 W11396530 (Harness) and 1 W11533213 (248.40) and 1 W10882092 (Heater) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Blanco, TX 78606
Jacob
Job Details: 12/27/2021
Arrived onsite for unit not heating up. Tested the unit and unit would turn on but not heat. Upon further investigation found that the red wire from the wall of the power was not hooked up. Builder was on site and corrected the issue. Tested the unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Marble Falls, TX 78654
Cliff
Job Details: 12/27/2021
Arrived on site to replace glass for oven door. Replaced inner glass and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Round Rock, TX 78681
Justin
Job Details: 12/27/2021
"Arrived on site for a refrigerator not cooling. Upon arrival the refrigerator was unplugged, and the customer stated it has been off for several days. The customer also stated that both compartments were about 60?F when he unplugged the unit, and everything was thawing out. I checked temps in order to get an accurate reading for the thermistors. The FC was at 67?F and the RC was at 67?F. I put the unit into diagnostics mode and found all airflow components running as designed. However, when activating test 4 for compressor and condenser fan I found the compressor would and run, but turn off in roughly 2 seconds. This would cycle, and the compressor kept attempting to run but could not. I checked voltage to the start device and found a constant 120VAC. I unplugged the unit and then ohmd out the compressor windings. The top two pins to the bottom got 4.5, across the bottom two there was 8.5, and each pin to ground was open which is good. I gained access to the control and ohmd out the thermistors. Both thermistors read 3.2k, which is within range at the time of reading. I measured amp draw when the compressor attempts to run and found 13 amps, but would quickly drop to zero and the compressor shuts off. This indicates a faulty start device tripping the overload.I installed the new start device, and when I plugged the unit back in the compressor began running immediately. The compressor was now staying on and the unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Marble Falls, TX 78654
Cliff
Job Details: 12/27/2021
Arrived on site to diagnose a washer that is not cycling properly. Found drain pump clogged and cleaned pump trap of all debris. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Round Mountain, TX 78663
Jacob
Job Details: 12/27/2021
Arrived onsite for ice maker only making some ice. Customer said that the arm will get stuck staying up a lot and has to push it down manually to get it drop ice. Went ahead and replaced the ice maker. Ice maker called for water and starting to harvest. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 12/27/2021
Arrived on site to test unit for low ice production. Found FC evap frosted over. Advised customer to have unit thawed at least 24hrs before return visit. Office to reschedule. ; ordrng 1 W11032800 (FC motor with harness) and 1 W11483245 (Ice maker) and 1 WP12729128 (Heater)
We serviced a
WHIRLPOOL DRYER
Model WED95HEXW0
Near Austin, TX 78746
Kevin
Job Details: 12/27/2021
"Arrived on site and inspected dryer sounds vent hose is not attached and will not be until then to the exterior Canby corrected by a roofing company/ vent service, disassemble dryer and removed all lint for the interior. Dryer is now operating normally and heating properly
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Temple, TX 76504
David Z
Job Details: 12/27/2021
"Arrived on site to diagnose washer that was leaking. On arrival customer let me know that when they had done a towel load, they found a puddle about a foot from the front of the unit. They have done a couple cycles since and did not see the issue repeat. I ran the unit on a clean washer cycle after visually inspecting the unit. I tightened the drain hose clamps and inlet lines first. Ran clean washer cycle for about 20 minutes. Could not see any kind of leaks. I moved the drain line slightly and saw some water shoot out of the standpipe when it was draining. Only causes of the leak that I can find are the drain line in the standpipe where it sprayed the base of the standpipe and leaked a little, or a large towel load could have gotten some water over the tub ring, also could have been excessive condensation from steam on hot load dripping over the sides. Could not recreate failure at this time, unit appears to be working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Dripping Springs, TX 78620
Andrey
Job Details: 12/27/2021
"Arrived on site to test unit for ice production, tested unit found ice maker completing all test cycles, when running test cycle 3 evap fan did not engage, took voltage at main board p14-1 and p14-2 got 14 vdc but fan not engaging, removed fan cover and got the fan to start by spinning blades, the noise from previous visit now is back, no frost buildup currently present, will need evap motor harness and main board as precautionary to complete job office to reschedule ; ordrng 1 W10843055 (Control board) and 1 W11452196 (FC evap motor with thermistors)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Andice, TX 78628
Kimo
Job Details: 12/27/2021
Arrived onsite for water with small coming from it. Upon arrival I smelled the tub as the customer instructed and smelled a slight mildew smell. I then ran unit in cleaning cycle with a packet of affresh in then tub. At the end the small was no longer there. I put in some more Affresh and ran clean cycle again and advised customer off this. I also noticed so vinegar in laundry room so I advised customer on not using vinegar to clean the unit. Unit is operating as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78732
Brandon
Job Details: 12/27/2021
"Arrived on site to replace heater, after replacing, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Austin, TX 78736
Luis
Job Details: 12/27/2021
"Arrived on site. Replaced evaporator,compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Installed updated icemaker.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78723
Robert
Job Details: 12/27/2021
Arrived on call to replace previous diagnosed parts. After replacing the block kit test dryer.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Belton, TX 76513
David Z
Job Details: 12/27/2021
Arrived on site to follow up on microwave with damaged bulb housing and control. Pulled parts and found control was not ordered on previous visit. Ordering new control to resolve. Will return with other necessary parts. Office to schedule when control arrives. ; ordrng 1 W11342846 (Control)
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS01
Near Round Mountain, TX 78663
Jacob
Job Details: 12/27/2021
Arrived onsite for the right door hinge broken. lol at the door hinge and saw that it had broken. Replaced the right hinge only. Tested the door. No issues at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Liberty Hill, TX 78642
Kimo
Job Details: 12/27/2021
Arrived onsite for to install properly diagnosed parts. Upon arrival customer informed me that the washer would trip breaker at end of wash cycle. I gained access to the line filter and the boor lock and replaced both of them. The I arrived to run diagnostics and was not able to. I replaced control and tried again and was able to run diagnostics and found that the unit is now operating as designed. I ran a quick wash and found the same. Unit on tripping breaker.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/27/2021
Found door gasket for ice chute was not installed on the door. Ordering gasket WPW10287601 to return and complete the repair. ; ordrng 1 WPW10287601 (Door gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Blanco, TX 78606
Jacob
Job Details: 12/27/2021
Arrived onsite for the unit not cooling in the refrigerator. Looked at the unit and found that the ice had built up around the evaporator. Let customer know that the unit needs to be unthawed 24 to 48 hrs before returning. Did test the unit in diagnostics and could not hear the fan working in the refrigerator. Reschedule with customer
We serviced a
GE RANGE
Model JB630DF2WW
Near Copperas Cove, TX 76522
Al
Job Details: 12/27/2021
Arrived to inspect broken cooktop. Confirmed the complaint and was told customer was cooking on it last week and it cracked. Unit will need authorization and another cooktop WB62X25973. ; ordrng 1 WB62X25973 (Cooktop)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78748
Leonardo
Job Details: 12/27/2021
Arrived on site to test unit for front panel coming apart. Found stainless separating from glass will need new from panel. Office to reschedule ; ordrng 1 W11176456 (Front panel)
We serviced a
FRIGIDAIRE DRYER
Model AEQ6700FS0
Near Austin, TX 78734
Brandon
Job Details: 12/27/2021
"Arrived on site for customer complaint of loud noise and seeing flames, found heat shield stripped at screws, so its just hanging, ordering heat shield and screw. x; ordrng 1 3204254 (Heat shield) and 1 131168200 (Screw)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS
Near Meadowlakes, TX 78654
Cliff
Job Details: 12/27/2021
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Briarcliff, TX 78738
Leonardo
Job Details: 12/27/2021
Arrived on site to test unit for unit sparking on its own. Found shorted harness and module. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/27/2021
"Arrived on site for Not Spinning or Wet Clothes at the End of the Cycle - Top Load Washer. When I walked in Customer stated it is full of water and wont turn on. Tried diagnostics numerous times and couldnt get in. Disconnected all wires from control and got into faults. Faults were long drain, motor fault, and pressure system. While in diagnostics washer wouldnt drain. Ordering pump W11399437, lower harness W11545744, and control W11458145 to return and complete the repair. Returning with actuator based on motor fault. Will need to use shop vac upon return to remove water from basket. ; ordrng 1 W11458145 (Control) and 1 W11545744 (Lower harness) and 1 W11399437 (Pump)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHC2342LF2
Near Blanco, TX 78606
Jacob
Job Details: 12/27/2021
Arrived onsite for the suction line from the compressor freezing over. Looked at the unit. Customer had no issues with not cooling or freezing. Customer said the unit did have a sealed system repair done 2 or 3 years ago. Determined that the compressor is over charged causing the line to freeze up. Need to set up a return with a sealed system tech to remove or add refrigerant from the service tap.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Cedar Park, TX 78613
Scott
Job Details: 12/27/2021
"Arrived on site for fridge not dispensing ice and frost in FZ . Husband had figured frost in freezer, was food not allowing door to close properly. Ice bin is pushing out when trying to dispense . Bin is not locking into place. Ordering bin . Call to set return. No water leaks detected at time of service. ; ordrng 1 W10562191 (Ice bin)"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM5
Near Pflugerville, TX 78660
Matthew
Job Details: 12/27/2021
Arrived on site to replace previously diagnosed parts. Steamed out the ice on drip pan. Replaced duck bill with drain tube. Ensured drain was free by pouring cup of water down drain. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JSC23C9EEM00
Near Austin, TX 78739
Luis
Job Details: 12/27/2021
"Arrived on site. Removed defective freezer door,installed new freezer door,checked door seal good."
We serviced a
WHIRLPOOL OVEN
Model KEBS107SSS04
Near Austin, TX 78748
Leonardo
Job Details: 12/27/2021
Arrived on site to test unit for broiler not working. Found broken broiler element. Will need to replace element . Office to reschedule ; ordrng 1 WP9760774 (Broiler element)
We serviced a
WHIRLPOOL MICROWAVE
Model WMC50522AS1
Near Austin, TX 78738
James
Job Details: 12/27/2021
Found microwave not responding and display is blank. Customer checked breaker and breaker is on. Unit has a failed internal fuse causing no power to control.
We serviced a
UNKNOWN UNKNOWN
Model NAGJFDHJ/
Near Temple, TX 76504
Tyler
Job Details: 12/27/2021
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Austin, TX 78739
Andrey
Job Details: 12/27/2021
"Arrived on site to test unit for wet clothes at end of cycle, customer stated that wet clothes at end of cycle would be intermittent and from day one the washer was filling to much water, ran diagnostics cycle 12, All components tested good but at end of test cycle, a good amount of water remained in tub, replaced control and water level switch, tested unit, unit ran through full diagnostics and I noticed that the water remaining in tub was almost nothing, unit is now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near New Braunfels, TX 78132
Andrew
Job Details: 12/27/2021
Arrived on site to test unit for little ice production. Found ice sheet forming properly and thick. Hot gas valve opening and releasing ice sheet but ice sheet is getting hung up on evap. Evap has rough spots causing ice sheet to hang up and melting away to almost nothing. Attempted to smooth out cooling plate as much as possible with not much change in performance. Recommend replacing evap. Needing two hours on return visit and sealed system tech. Office to reschedule. ; ordrng 1 WPW10218037 (Evap) and 1 W11506635 (Access valve) and 1 W10843121 (Non uv Drier filter)
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Johnson City, TX 78636
Jacob
Job Details: 12/27/2021
"Arrived onsite for unit making noise during operation. Looked at the unit and unit did make quite a bit of noise. Looked under the unit and saw that the stator was rubbing with something on the floor. Removed things from underneath the unit and also noticed that the agitator has coins stuck in between, removed coins. Tested the unit once again. Unit was less loud but had a bit of a rattling too it. Let customer know that the gear case will need to be replaced as some oil has leaked from there as well as the slider and clutch.
We serviced a
GE REFRIGERATOR
Model PYE22PSHISS
Near Burnet, TX 78611
Cliff
Job Details: 12/27/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found evap fan failed and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Dripping Springs, TX 78620
Andrey
Job Details: 12/27/2021
"Arrived on site to test unit for not washing, tested unit found shift actuator slipped out, used shift actuator from job 320739, replaced shift actuator with new improved design tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Austin, TX 78733
Kevin
Job Details: 12/27/2021
Arrived on site and inspected microwave/oven combo and found when turntable motor is turned on through diagnostics it is humming but not moving. shaft turner was also broken on arrival. ; ordrng 1 461967753742 (Motor cover) and 1 W11179756 (Shaft turner)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Lou
Job Details: 12/27/2021
"Arrived to inspect cooling issues. Found the unit with 45 in the RC and 29 in FC. Removed FC cover and found ice on evap. During defrost test, unit did not engage defrost and the evap motor twitched continuously. UI was sluggish to respond as well. Removed and replaced UI and tested. Unit operated as designed and after evap ice removal,operational test good and no leaks within unit. Advised CX of very slight drip coming from water supply line and they will replace."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Pflugerville, TX 78660
Matthew
Job Details: 12/27/2021
Arrived onsite for unit not drying correctly. Tested unit and all components are functioning as designed. Instructed customer to continue using rinse aid to assist with drying.and be sure that incoming water is at least 120 degrees. Also instructed proper loading of dishes and types of plastic dishes that do not retain heat. Job complete. No leaks present at this time. Job complete
We serviced a
MAYTAG OVEN
Model MER5730AAA
Near Gatesville, TX 76528
Tyler
Job Details: 12/27/2021
"Arrived on site for range not allowing proper oven functions. Upon arrival confirmed complaint. After further inspection I found ACU would at random turn on oven and if bake cycle was activated the relays within ACU were fused and causing broil element to also stay on.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Temple, TX 76502
David Z
Job Details: 12/27/2021
"Arrived on site to follow up on washer that was stopping during cycles and locking up. Replaced the lower harness, control, filter, and power cord. Ran unit and noticed lights were flickering as I was plugging in the unit. I ran voltage checks on the outlet and found that voltage is dropping to 118v when lights flicker. Ran washer and found voltage was dropping to 105v and less. Unit is not functioning due to voltage drops at the outlet. Ran extension cord to another outlet and retested. Found unit would run and progress on other outlets. Advised customer needs to consult an electrician to get the voltage issues in the house resolved, as low voltage has caused issues. Unit is working as designed. Reported findings to tech line, same SR. Call complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Killeen, TX 76543
Tyler
Job Details: 12/27/2021
"Arrived on site for washer humming, grinding during spin. Upon arrival confirmed issue but found no errors in diagnostics. After further inspection I found cause was due to failing gearcase that had been leaking oil both under unit and into tubs. Found all components between cam and washplate siezed together and unable to separate. Called techline and documented issue (Andy sr#7732576177). ; ordrng 1 W11026785 (Motor) and 1 WPW10427633 (Shield) and 1 W10902814 (Washplate) and 1 Cnote (
We serviced a
GE MICROWAVE
Model JVM1540XC1SS
Near Harker Heights, TX 76548
Al
Job Details: 12/27/2021
"Arrived to inspect microwave heating issues. Confirmed the heating issues with the 2 minute water cup test. Found the entire area underneath the glass plate is rusted. Unit will need magnetron, capacitor and diode. See attention note. Needs more work ; O-emld tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Harker Heights, TX 76548
Al
Job Details: 12/27/2021
Arrived on site to inspect dishwasher not filling. Found standing water inside the unit that wouldnt drain. Discovered the float switch is broken and the drain pump is not allowing the standing water to drain. I checked the filter for any obstructions and found none.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Killeen, TX 76541
Al
Job Details: 12/27/2021
"Arrived to inspect unusual washer noises. The customer advised the noises are intermittent, but very irritating. Ran diagnostics and discovered the wash plate tines are worn and need to be replaced along with the gear case. Ordering the wash plate, actuator and will return with the previously ordered parts. ; ordrng 1 WPW10006355 (ACTUATOR) and 1 W10752283 (WASHPLATE)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Copperas Cove, TX 76522
Al
Job Details: 12/27/2021
"Arrived to inspect screeching noises from the washer. Ran diagnostics and found the gear case, actuator, cam, belt, agitator were all contributing to the malfunctions. Ordering parts to complete the job. Needs more work ; ordrng 1 W11423758 (GEARCASE) and 1 W10913953 (ACTUATOR) and 1 W10721967 (CAM) and 1 W11239857 (BELT) and 1 W11161960 (AGITATOR)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1345XTVB1
Near Belton, TX 76513
David Z
Job Details: 12/27/2021
Arrived on site to diagnose dishwasher not starting cycles. On arrival found clean light blinking 7 times. This indicates a failure in the heating circuit. Tested heater at the control and found the heater open. Ordering heating element to resolve. Return visit ; ordrng 1 W10518394 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Killeen, TX 76549
Al
Job Details: 12/27/2021
Arrived to inspect gasket issues on both freezer and refrigerator compartments. Confirmed and reseated both gaskets in the door tracks on all 4 sides of both compartments. Customer satisfied. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Temple, TX 76502
David Z
Job Details: 12/27/2021
"Arrived on site to diagnose washer that is making loud noises in spin and also moving around. Customer showed me video of the noises, and the shaking unit. Hand turned drum and could feel resistance if any weight or pressure is put on it. Bearing binds up with any load on it, causing both noise and vibration. If you try and turn the drum with rotor off, it squeals. Found the rotor was also rubbing on the stator, and the inside of the rotor was scraped up. Unit needs a new rotor, stator, and tub to complete repair. Office to schedule 2 man job for tub job. ; ordrng 1 W11314361 (Rotor) and 1 W11287253 (Tub) and 1 2manjob (2 man job)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Morgan's Point Resort, TX 76513
David Z
Job Details: 12/27/2021
"Arrived on site to diagnose dryer that had given off white smoke on the interior and clothes felt extra hot. Removed rear panel and found burnt connector on the thermostat. Ordering wiring harness, thermostat and other components to make sure nothing else was damaged once power is restored. .; ordrng 1 WP3387134 (Thermostat) and 1 W10704067 (Harness) and 1 WPW10185982 (Timer)"
We serviced a
MAYTAG OVEN
Model MER8800FZ2
Near Temple, TX 76502
Tyler
Job Details: 12/27/2021
Arrived on site for range not allowing burner/oven functions to work correctly. Upon arrival confirmed complaint. After further inspection found no errors. Found knobs cracked again. Also found front and back elft burners getting full power but not fluctuating temps properly. Also found oven heating 75 degrees over all set temps when tested after done preheating. Called new techline (CRM/SR # 1647811648) and documented issue. Was instructed two returns with knobs and other sent parts as well as oven sensor to correct issue. Office to reschedule once Availability of parts is known; ordrng 1 W10833885 (Oven sensor) and 4 W11084052 (Knobs/stainless)s and 1 MER8800FZ2 (Acu) and 1 Cnote (Need autho)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGB00
Near Temple, TX 76502
David Z
Job Details: 12/27/2021
"Arrived on site to diagnose refrigerator that was not making ice. When icemaker is turned on, it just dumps water onto the existing ice. Found icemaker isnt able to rotate and break the cubes in the mold, so its double filling. Replaced icemaker with new. Unit now working as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Pflugerville, TX 78660
Matthew
Job Details: 12/27/2021
Arrived onsite to replace interlock assembly. Parts sent are not compatible with unit. Need to order and replace upper and lower switch assembly. Need to order correct switches. Office to reschedule ; ordrng 1 W11551761 (Switch) and 1 W11551558 (Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near New Braunfels, TX 78132
Andrew
Job Details: 12/27/2021
"Arrived on site to test unit for tapping noise and phone like noise. Found phone like sound is ice maker fan turning on after doors are closed. Found tapping is a piece of tape on compressor cover. Removed tape, tested unit, u it working as designed. Placed unit on basic defrost mode. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Georgetown, TX 78628
Lou
Job Details: 12/27/2021
"Arrived on site to inspect washer oil. Upon further inspection, tested the unit in diagnostics and it operated as designed. Tilted the unit back and found gearcase oil in the pulley shield as the seal had broken. Removed and replaced the gearcase, cam assembly and drive belt and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Canyon Lake, TX 78130
Andrew
Job Details: 12/27/2021
Arrived on site to test unit for not turning off when canceling bake cycle and acting erratic. Per service pointer W11525545 unit needs to be connected to WiFi for software update. Advised customer of service pointer and WiFi connectivity. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78734
Brandon
Job Details: 12/27/2021
"Arrived on site for customer complaint of loud noise at start of cycle, I ran dmls calibration, ran a load with towels, unit tested good. If problem continues, will need slider and clutch."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/27/2021
"Arrived on site for F6 E1 - Electric Range - PRE-ID Appliance Manager. Found both cooktop hot and cooktop on were lit on the control. Based on error removed control and installed new control. Error code was gone when placed back in diagnostics. Most likely because it was a new control and had no stored errors this error may come back because both cooktop on and hot were still lit with new control. Removed each harness from switch and found far right infinite switch was faulty. Ordering all infinite switches WPW10434452, WP3149400, WP3149404 (2) and elements W11047722, W11171119 (2), W11517959, W11041453 (center) to return and complete the repair. ; ordrng 2 W11171119 (Left and Right rear)s and 1 W11041453 (Center element) and 1 W11517959 (Front left element) and 1 W11047722 (Right front element) and 1 WPW10434452 (Left front infinite) and 2 WP3149404 (Right and left rear infinite)s and 1 WP3149400 (Right front infinite)"
We serviced a
GE REFRIGERATOR
Model GSL25JFXNLB
Near Austin, TX 78735
Luis
Job Details: 12/27/2021
"Arrived on site for cooling complaint. At time of visit unit started cooling,per customer all lights and power on compressor,fans and ui not powering on,removed control cover,found burned resistor and marking on control board. Replaced main control,powered unit on compressor and fans powered on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555sDFZ11
Near Austin, TX 78717
Scott
Job Details: 12/27/2021
Arrived on site for lights not coming on and dispensing issues . Found left door switch broken . Ordering switch . Call to set return.; ordrng 1 W10847848 (Switch door)