"Arrived on site to test unit upper rack issues, tested unit found wheels broken off from adjusters, and missing track stops, ordering necessary parts, office to reschedule ; ordrng 2 WPW10508950 (Stops)s and 1 W10712395 (Adjuster kit)"

"Arrived on site to replace control ordered by previous tech, after replacing, I was still getting F7E1 error code. I found failed actuator, ordering actuator as well as lower wiring harness, also bringing a motor. ; ordrng 1 W11590868 (Lower harness) and 1 W11481722 (Actuator) and 1 W11026785 (Motor)"

"Arrived on site for no ice. Ran diagnostics found water leaking from drain cap to water pan,unit passed all other diagnostic test,replaced defective drain cap. ; used 1 W11023835 (Cap drain) from stock"

Arrived onsite for Ice maker will not produce ice. Upon arrival found ice bin empty but icemaker with solid ice. Ice maker would not harvest. Replaced emitter and icemaker. Heard icemaker call for water and ice maker filled correctly. Unit is operating as designed. Told Mrs will take several hours to fill bin. Mrs will monitor. No leaks present at this time. Job complete

"Arrived on site for cooktop not igniting correctly. Inspected unit and work area. I tested all burners in the front right burner was not lighting up correctly it will take several tries and then it will light up. I clean burner head and installed burner cap correctly. I tested the unit and is now working as designed. No gas leaks detected during service, job completed."

"Arrived on site for complaints of smart dispenser not working. Entered service mode and tested all valves. Detergent was dispensed and water in unit became soapy with suds. Exited service mode and started a normal cycle with smart dispenser set on auto. Monitored as it advanced through the cycle and detergent was dispensed. Unit functioning as designed, no water leaks detected, job complete."

"Arrived on site for complaints of not draining. Found the real complaint is not drying dishes. Found no stored error codes. Ran factory diagnostics and unit passed. Heating element is engaging. Spoke to customer about using rinse aid product. No water leaks detected, job complete."

"Arrived on site for complaints of oven door not sitting level, and dent in door. Found small dent on lower right side of door. Found the door when opened sits very slightly lower on the left. Found when closing the door it will lift a small amount on left side before finding its home. Will need new hinges to complete repair. Advised customer that the dent on the door is not covered under warranty, as it is past the 30 day period. Office to reschedule.; ordrng 1 W11568941 (Hinge L) and 1 W11096977 (Hinge R)"

"Arrived on site for complaints of hot surface light staying on, and heating element concerns. Upon arrival, all hot surface lights were off. Tested all elements on high, medium, and low. Element are all functioning properly, cycling as designed. Hot surface light will turn off on its own, once fully cooled down. Called techline #7733540668. Techline suggested no parts changed at this time, as the unit is performing correctly. Job complete."

"Arrived on site for complaints of no operation. Found same symptoms as previous visit. When starting a cycle, the motor will just hum. Held door switch and start button down, then turned by hand and it got going, but was spinning a little slow. Voltage checks good at the wall and the block. Checked voltage on L1 to neutral while motor was humming, and voltage dropped from 124 to 37vac. Advised customer to contact an electrician to correct the supply issue. Job complete."

"Arrived on site for complaints of not completing dry cycle, and some buttons on console not responding. Customer stated it has been functioning properly for awhile now. Ran multiple cycles on different settings and all working correctly. Got good voltage from the wall to control. All buttons functioning on console. Advised customer to monitor. If issue continues we will need new console and moisture sensor. Job complete."

"Arrived on site for complaints of loud squeak noise and unit not level. Found oil in the geargase. Ran test cycle and unit passed, but did make some bad noises during spin. Adjusted feet so unit is now more level. Will need new geargase and cam. No water leaks detected, job complete.; ordrng 1 W10752283 (Wash plate) and 1 W11454734 (Geargase) and 1 W10721967 (Cam)"

Arrived on site for upper rack concerns. Found wheel broken off on right side. Will need adjuster kit to complete repair. Office to reschedule.; ordrng 1 W10712395 (Adjuster kit)

"Arrived on site for no cool in fresh food compartment. Diagnosed a defective fresh food fan motor,replaced defective fan motor,powered unit on good air flow in fresh food section"

"Arrived on site for cooling complaint. Found no frost on bottom section of evaporator,ice ball on inlet of evaporator,ordering a new evaporator and compressor ; ordrng 1 W11536253 (Evaporator) and 1 W10507884 (Compressor) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve) and 1 Lastcallofday (Last call of day)"

Arrived on site to follow up on dishwasher that was intermittently not draining. On arrival tested unit in diagnostics and verified proper function. Replaced control based on error codes for voltage issues to several components on previous visit. Retested and found no further issues. Cleared error codes. If issue still persists we need to check new error codes and likely replace sump and drain. Call complete.

"Arrived on site for a freezer that has a gasket not ceiling. Inspected unit and work area. Confirmed the customers complaint and found the door gasket had not been fully inserted into the door. Inserted the gasket onto the door and tested the unit several times. The unit was working as designed. Advise the customer to keep an ion it and if further issues persisted, we would need to order the gasket and/or door. The unit is working as designed. Call complete period"

Arrived onsite for unit not draining the fresh food evap pan. Called techline SR#7733545427 spoke to JR found fresh food evap drain tube collapsed and causing back flow and eventually leaking. Unable to breach the drain with trimmer line even when it is thawed. Unit has been designated non repairable by whirlpool.

Arrived onsite for cooktop not cleaning properly. Upon inspection found right front burner with abrasions/stain that customer could not get off. Customer is using recommended affresh cleaner. Took pictures. Notified customer that this is a cosmetic issue not a functional issue. Burners are working fine. Customer is not satisfied with outcome and may be reaching out to Whirlpool. Job complete

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and found it making a loud rumbling noise. I disassembled the unit and found r rollers not turning as they should. Also found the belt badly worn and the tension pulley not turning as it should. I removed and replaced the four rollers and cleaned the axles, removed and replaced the tension pulley and belt. Cleaned the lint from the unit and reassembled the unit and tested. Unit is operating as designed. No lint observed at the end of service, job completed."

Arrived on site for no lights. Diagnosed a defective led module per service pointer replaced all leds in fresh food and freezer section. S84638

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis and techline recommendations, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."

"Arrived on site to diagnose range that is not heating at all on bake. Ran unit with element exposed and found no heat at either element. Removed back panel and tested voltage. Found good voltage at board and at elements. Tested bake again and only found half voltage at elements. Relay board is clicking but not closing the circuit, causing unit not to heat. Relay board is NLA and we can not order one.

Arrived on site to diagnose range that was not heating the oven. Customer said they ran the unit and it never heated the other day. Tested unit and found the igniter did glow and kicked on the manifold. Moved the igniter closer to the manifold to make better contact. Retested 2 more times and found no issues present.

"Arrived on site to diagnose washer that was giving LO FL error, with an F8E1 in diagnostic. Found hot valve turned off, so unit only running cold cycles. Turned on hot valve and tested. Found unit working as designed. Call complete."

"Arrived on site to diagnose refrigerator that had accumulated some water on the floor after recently dispensing ice. Customer said it happened a couple times and hadn't had an issue since. Customer was dispensing crushed ice at the time. Checked water line and for any internal water leaks and found all working as designed. Advised customer to make sure and push the ice door closed when using crushed, it tends to get stuck and create an air leak and drips. Unit working at time of service with no problems found.

Arrived on site to diagnose refrigerator with issues removing water filter. Was able to remove stuck filter by hand on removal. Verified no damage to housing. Recommended customer replace the filter cap. Installed new filter for customer. Call complete.

"Arrived on site to diagnose dishwasher that had some water remaining in the unit recently. On arrival customer pointed out a few drops around the mounding and ridges in the tub, but not actually standing water. Advised this was not uncommon on the plastic tub units, and it also remains if rinse aid isn't veing used to cure the tub. Unit working as designed. Call complete."

"Arrived on site to inspect unit for getting to hot and leaving marks on clothes. Found unit working as designed, but looks like oil or some kind of sticky substance got introduced into dryer. I tried cleaning with a steamer, but wasnt able to get all of the oil out of unit.

"Arrived on site 10 inspected refrigerator and found homeowner experience gaskets coming out of door channel. Homeowner has already reset them into the channel. Gaskets are not damaged, added silicon to the channel to prevent door gaskets from slipping out again. If issue continues will need to bring new doors and new gaskets, job complete"

"Arrived on site and inspected washer and found bearings are failing.

"Arrived on site and found dishwasher has power but no function, inspected control board and found all damage . I explained that control board would not have any warranty on it. After replacement dishwasher will complete a diagnostic cycle and no further repair is required at this time, job complete"

"Arrived on site and inspected dishwasher and found Control panel is unresponsive. Inspected power at terminal block is good, inspected and coming power at control board and it is also good. Will need to bring back control board and control panel.; ordrng 1 W11416788 (Door panel with UI) and 1 W11410065 (Control board) and 1 W11193089 (Tod) and 1 W11412291 (Drain pump)"

"Arrived on site and replaced bleach cup diagnosed on previous visit,

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main harness and tested. I found that the oven broil continues to fail. I tested the broil at the main control and found it not getting voltage. I tested the bake and found it getting 248V. I contacted techline and spoke to JR and advised of the repairs and my findings. JR had me retest the same points I had already tested and as a result, he recommended replacing the main control and provided SR#7733545351. I advised the customer of the issue and am ordering the main control. Scheduled return service for 05/05/22. ; ordrng 1 W11528249 (Main control)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the ice maker, FC evap fan motor, and inlet valve and tested. Unit is operating as designed.

"Arrived on site to inspect washer error codes. Upon further inspection, I found the display showing error code F6E2. I placed the unit in diagnostics and cleared the code and tested. Unit is operating as designed. Following the tech sheet for the error code, I tested the AC voltage and DC voltage and found 125V, 5VDC & 12VDC as stated In the tech sheet. I tested the unit again in diagnostics and it operated as designed. I tested the UI and found good continuity in the harness. With these testing, the unit needs a user interface and it is discontinued. I am ordering a PARTS RESEARCH-UI in Cosmetallic and office to schedule return service. No water leaks observed during service.; ordrng 1 PARTSRESEARCH (USER INTERFACE COSMETALLIC W10369608)"

"Arrived on site to inspect dishwasher rack issues. Upon further inspection, I found the left rack adjuster damaged. I removed and replaced the adjuster kit and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"L arrived on site and inspected dryer and found thermal fuse has failed. After replacing fuse dryer is running normally. Airflow meter shows airflow is restricted and recommended to homeowner that apartment complex be contacted and they should clean it to the exterior of the building before the dryer is used again, job complete"

"Arrived on site and found Maytag has provided the correct water valve assembly directly to the customer. After replacing it confirmed operation by running a diagnostic cycle.

Arrived onsite and found squealing cold water valve.All checks good. Repair complete. Charged in full.

"Arrived onsite for glitching console symptom. Tested. All other function is good. Console has a stuck power button. Advised customer console needed . ; ordrng 1 W10911042 (Console)"

Arrived onsite for unusual noise throughout the wash. Tested washer for noise problem in quick wash and found all to be operating as designed within parameters of design. Explained noises to customer. Unit is now operating as designed.

Arrived onsite and found long drain symptom. Cleared drain of obstruction to repair. Unit is now operating as designed. All checks good. Unit is now operating as designed. All other function check good.

Arrived onsite for dishwasher with visibly failed valve. Replaced faulty valve. Unit is functioning properly. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced UI per whirlpool recommendation. UI had no effect on unit. Called tech line for assistance. Disconnected all components except for UI from control and still has Same error code. Ran component test and found drain pump with low ohm readings. Control was also still not responding correctly. Tech recommended replacing drain pump and control. SR#7733419016. Had parts in stock. Replaced pump and control but unit was now having error due to latch being locked. Replaced latch. Unit is now functioning properly. Ran calibration and auto test and unit is functioning properly. Job complete

Arrived onsite for stand alone fridge not cooling. Customer stated unit is warranty. Will need to dispatch under warranty program.

Arrived onsite for microwave not powering on. Upon arrival found microwave with no panel display or lights. Verified voltage to unit. Upon inspection found failed fuse. . Replaced fuse and tested. Unit is now functioning properly. Job complete

Arrived onsite for washer not completing cycle properly. Upon arrival put unit in diagnostics and found F0E5 off balance load. Ran test cycle and unit failed in agitating and spin. Belt and cam are slipping and well as worn hub and washplate

Arrived on site for washer making screeching noise during agitation cycle only. Upon arrival confirmed issue and customer provided video of noise during cycle. After further inspection I found no errors in diagnostics. Found no noise in spin cycle per service pointer. I then found belt on unit was stretched out and rubbing on cam and motor drive. Replaced cam and belt. Found no abnormal noises during all 3 agitation speeds as well as spin cycle. No leaks during testing. Call complete

Arrived on site for refrigerator building up ice and water inside of the RC & FC. Upon arrival I confirm the complaint after further inspection found that the air intakes were clogged with ice including the insulation around the intake the selves and was able to verify that it was because the top of the drain line in the FC was also clogged with ice preventing proper draining. Found no debris or clogs in the drain line causing the back flowing but when checking behind the fridge I found a fish sized rusted and avoided insulation with moisture bleeding and dripping down the wall. Inform customer that at this time unit cannot be repaired safely or properly repaired due to void in the insulation and problem will only persist and get worse

"Arrived on site for washing machine being out of balance. I inspected the unit and work area. I gained access to the filter and found it full of soap scum build up. I cleaned the soap scum build up out of the filter and housing. I gained access to the which and found the back left one weak, and the tub going that direction when pushed straight down. I ran a rinse and spin, I waited for the spin cycle to start and found the basket to bounce around until it got up to full speed and then stabilized out. I found the valves opening up and allowing good pressure through. I spun the inner basket by hand and found no wobble. I lifted the inner basket slightly and found no play there. I removed the two rear shocks and compressed them I found on of the weaker than the other. I quoted customer for all 4 shocks.

Arrived onsite for washer with F3e1 f9e1 f8e3 f5e2 codes stored under inspection I found that the water level sensor was faulty

Arrived on site for range needing previously diagnosed insulation/vent parts. Upon arrival reconfirmed prior issue. Found during disassembly that unit had further extensive damage from current ventilation and insulation issues. Inner liner to cavity was wrapped causing grounding between stealth bake element and liner. Found multiple areas of insulation failures as well as entire vent tube clogged with char (beyond filter screen sent on trip). Due to NLA parts and liner damage unit will continue to have further repeat failures and no reliable repairs can be made.

Arrived on site for dryer making a thumping noise. I I inspected the unit and work area. I tested the dryer and found found the back of the drum bouncing. I gained access to the drum and found it still found in shape. I inspected the quite wheels and found one of the damaged. I replaced all 4 guide wheels. I reassembled the unit and tested it. It is now working as designed with no Moore noise. Job complete.

"Arrived on site for washing machine not draining and squeaking. I inspected the unit and work area. I found fault F7e5 shifter fault. I attempted to test the unit in diagnostics and found the unit wont switch between agitate and spin. I found the gear case leaking oil, and the control making a rattling noise during operation. I quoted customer for full service. Gear case, control, actuator. The washing machine is designed for residential use, not commercial use, because it is being used in a commercial environment, the washer will continue to break down and will require multiple repairs.

Arrived on site to inspected unit for a smoke smell. I pulled the unit from the cabinet and ran diagnostics cycle. I found the new heating element leaking. I tried to tighten the nits and found it still leaking. I am ordering another heating element. Reschedule for Tuesday 5/3/22; ordrng 1 W10703867 (Heating element)

Arrived on site to install previous diagnose parts. I gained access to the icemaker and replaced it with new. I tested the ice maker and found it working as designed. Job complete.

Arrived on site for fridge lights being out. I inspected the unit and work area. I found the freezer lights and top lights out. I replaced all the led modules in the unit. I found the all the lights now working as design. Job complete.

"Arrived on site for front left burner not igniting properly. I tested the unit and found the burner not igniting properly. I found the orfice clear and has a good flame when it ignites. I cleaned the burner head, cap, and igniter. I found no change in how it ignites. I found the spark a yellow/orange in color while the rest are bright white. I tested voltage to the unit and found it is proper. I am ordering the burner head, cap, and igniter. The office will reschedule when we have eta on the parts.; ordrng 1 W11084066 (Burner head) and 1 W11379294 (Burner cap) and 1 W10876259 (Igniter) and 1 WPW10475150 (Spark module)"

Arrived on site for oven control clicking while in use. I inspected the unit and work area. I found the control buzzing abnormally. I removed the control and found something rattling around in it. I replaced the control and ran a bake cycle. I found the unit working as designed. Job complete.

"Arrived on site to replace previously diagnosed control, replaced control, tested unit, light is now turning on, job complete"

Arrived onsite for oven with no power. Upon inspection I found that the breaker was tripped due to it being a 30amp and the unit requires a 40amp. Also found hole cute out in bottom of cabinet when there isnt supposed to be one it can cause the tco to blow. I advised customer to have a 40amp breaker installed. Job complete

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new pump and tested unit and found unit operating as designed. Job complete no leaks.

"Arrived onsite for refrigerator no cool. Found both compartments and room temp. Found all lights and controls functioning properly,found the deli control compartments dry. Found proper voltage at compressor and compressor running but only drawing .74amps suspect that the compressor is just not pumping. There where no signs of a high side leak. Ordering sealed system completes and call for 2hrs.; ordrng 1 W10832994 (Compressor) and 1 W11492867 (Evap) and 1 WPW10608485 (Evap) and 1 W11506635 (Access valve) and 1 Wpw10143759 (UV drier)"

"Arrived on site for oven not working . Found oven complete dead . Checked thermal fuse checked good , will need tod in back . . Call to set return ; ordrng 1 WP4449751 (Tod)"

"Arrived on site for dryer flashing f22 . Checked exhaust thermistor and found it was ohmed out of range . Replaced thermistor ran dryer for 20-30 mins while checking blower housing and temp check . All checked normal.

"Arrived on site for left front burner not igniting properly . Readjusted burner head , orifice , and cap . Still not lighting properly . Called tech line ( same sr ) . Ordering orfice holder , burner head , bezel , cap. No gas leaks detected at time of service. Call to set return.; ordrng 1 8285779BL (Lf beezel) and 1 8286156CB (Cap lf) and 1 W10779149 (Lf holder) and 1 W10406878 (Lf burner head .)"

Arrived on site for door not closing properly and door dropping to far down when open . Replaced both hinges on upper door . Door is sitting and opening normally .Did inform customer that if it happens again it may be a sign of the receivers failing and would recommend replacing them . It would require and additional man . Job complete

"Arrived to inspect ice production issue. I tested the ice maker housing temperature at the vent, with the door closed an K-type inserted through the slots in the door. The temperature was 26.6F after 5 minutes, too warm for consistent production. I entered service mode and performed test 36. With the fan on, per the UI, the temperature rose to 27F. Fan operation was moderate. FC temperature, measured in the bottom of the cabinet was 24.5F. I performed thermography and had similar results throughout the FC. The compressor registered over 150F and by the condenser, dropped 25 degrees. The return from the condenser was room temperature and that was after 10 minutes of run time with no condenser airflow. The compressor is failing and will require replacement. Office to order compressor, dye drier, service port and RC evaporator. Office to schedule 2 hours for sealed system service and contact the CX to schedule. No leaks observed during service. ; ordrng 1 W10832994 (Compressor) and 1 W11492867 (Evaporator) and 1 WPW10143759 (Dye Drier) and 1 W10913906 (Service Port) and 1 SealedSystemService (2 Hours)"

Arrived on site to replace previously ordered parts for washer. Replaced suspension and agitator and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived to inspect dryer not starting. I found the belt had failed, causing the switch to prevent the motor from starting. I removed and replaced the belt and tested. Operational test good

"Arrived to inspect spray arm issue. I found the middle spray arm had failed and required replacement. I removed and replaced it and tested. Operational test good, no leaks observed during service."

"Arrived to inspect ice production issue. The unit was off when I began inspection and I allowed it to perform its initial self-flush and then begin production. The lower plate measured 4.4F and the slab initial temp was 28.2F during buildup. The post cool reached -8F and these temperatures are normal and expected. The slab thickness was excellent and the second slab that was being produced as I was completing the call looked very good as well. The bin thermistor was 3.58Kohm at 63.5F, which is an error of approximately 3F error to too warm and would not cause early system shutdown from an incorrect bin level read. I advised the CX that if issues persist to contact us and let the machine run prior to our arrival. No leaks observed during service.

"Arrived to inspect no ice. The 6 hour average of the ice box was 27. The FC average was 21 and ice could be heard rubbing on the evap motor. I tested the defrost system and found line VAC present to the FC defrost circuit, but no ohms could be read on the circuit and either the element or safety thermistors are open. The right RC door gasket is badly torn at the top flap for the mullion and will require replacement. I found the drain tube assy gapped and I verified no plugging and then sealed the rubber cup to the chassis. I set the unit to showroom mode to allow defrost and the CX will defrost for 48 hours and then press F/C and Drawer at the same time for 3 seconds until the unit goes back into normal mode. I coached the CX on towel placement to catch and evap ice melt. No leaks observed during service. ; ordrng 1 W11396530 (FC Defrost Harness) and 1 W10882092 (FC Defrost Element) and 1 RCDoorGasket,GY"

"Arrived to inspect ice in FC. I found the previous attempted repair did not cure the issue. I removed material from the screw holes and elongated them to get the door into position to prevent air leaks from the lower RC door hinge bezels. I advised the CX if there are further issues, the FC door gasket will be required. No leaks observed during service."

"Arrived to instal previously diagnosed and ordered parts. Prior to installing the valves, I inspected the chassis and found the RC door gasket badly torn and it will require replacement. The RC door closer cams are worn out and not applying pressure to the door and they will need replaced as well. One of the water valves may not require replacement upon return and that will be subtracted from the total parts, if not needed/installed. No leaks observed during service. ; ordrng 1 W10355588 (RC Door Gasket) and 1 W10257203 (RC Door Closer, Upper) and 1 W10500004 (RC Door Hinge/Lower Closer)"

"Arrived on site to replace previously ordered parts for refrigerator. Replaced coupling, bucket, and chute. Tested unit and found new coupling not operating properly and installed second coupling. All is working properly at this time and no leaks were found at time of service."

"Customer unable to provide reciept for warranty verification. Customer will call to schedule, once reciept can be provided.; O-emld tckt"

"Arrived onsite do install previously diagnosed parts. Upon arrival, when disassembling unit found the bulk head completely destroyed due to metal to metal contact. Need to order bulk head. Office to reschedule ; ordrng 1 W11178667 (Bulk head)"

Arrived on site for Refrigerator makes a really loud noise. Upon arrival found floor damage in front of unit. Pointed it out to the homeowners friend. (Owner was not available). Uploaded pics on SD. Found loud noises coming from base of refrigerator touching condenser fan and vibrating with compressor. The base was crushed inward during installation and touching components. I pressed the base back the best that could be done and applied adhesive to keep it in place. Job complete

Arrived onsite for when you plug in the washer it makes a humming sound but it won't do anything when you press the start button. Upon arrival found the unit stuck on drain mode. Held the cancel button for 10 seconds and unit rebooted. Customer stated they did have a power outage recently. I believe the unit glitched. Tested the unit several times and there are no issues. No leaks present at this time. Job complete

"Arrived onsite for Leaking from Underneath. Upon arrival removed toe kick and insulation and both were perfectly dry. Tested unit by operating a normal cycle, and then watched it drain. Could not duplicate a leak. Checked all hoses, checked drain pump. Checked door gasket, Checked back of dispenser and was dry. There is no evidence of water leaking from sump. I asked the customer how often they saw it leak. She said they had just found water on the floor in front of unit and did not operate unit again until had unit checked out. I do not believe the water found was in relation to the dishwasher. Customer will monitor the unit and call back if necessary. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site for oven not heating properly . Upon arrival Pre heated to 350. Temperature reached 379 on thermocouple. then began cycling 308 on the low and 344 on the high, then 308 and 341, average is 326. Went to calibration settings and found unit set to -30. Customer agreed to calibrate to 00 and she will adjust +/- degrees if she needs to. No gas leaks present at this time. Job complete"

"Arrived onsite for Leaking from the bottom of the washer as well as consistent dripping coming from hose. Upon arrival found both hot and cold water valves in the on position and not leaking water. Mrs. Said she never saw the hoses leaking but could hear something like a dripping sound coming from back of unit. When asked the Mrs about the water leak in the front bottom of unit,she said it was intermittently happening and not all the time and maybe during the wash cycle. Ran a quick cycle and could not duplicate any water leaks during wash or draining cycle.After further discussion with customer Found that water spilled over top of tub due to unit shaking when out of balance. Tested the suspension and suspension is good. Instructed customer to proper placement of articles. Customer will monitor unit and call us back if needed. No leaks present at this time. Job complete"

"Arrived on site to test unit for not starting, tested unit found F5E1 error, door latch stuck open, replaced latch tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed ice bucket, verified that the bucket was needed, replaced part , tested unit unit now running as designed, job complete"

Arrived onsite to install properly diagnosed parts. Upon arrival I installed new UI and tested unit and found unit operating as designed. Job complete

"Arrived onsite for PSAFETY RNG not turning on/wires burned. Upon arrival found black wires on terminal block burned/melted due to loose connection. Uploaded picture to SD. Need to replace power cord and harness. Called Whirlpool Saftey team and discussed the findings. I was asked what parts were needed. I let them know that I needed power cord, wiring harness and if the control was taken out,then control as well. Safety team said they will cover all parts and labor and gave reference # W12M6I1WPL1. Replaced power cord and harness. Control was not needed. Tested unit and all burners and oven operating as designed. Job complete"

Arrived on site for microwave door squeaking. I inspected the unit and work area. I found the hinges missing grease. I applied grease to the hinges. I retested the unit and found it not making a noise anymore. Job complete.

"Arrived to instal previously diagnosed and ordered part. I removed the failed gear case and found the slider was cracked. The CX elected to purchase the new slider and I installed it and the gear case into the unit. I centered the basket assy in the chassis and calibrated. I tested within service test mode and the unit operated as designed. No leaks observed during service.

"Arrived onsite for refrigerator with ice maker not producing. Upon inspection I found that the optical sensor was not working along with there being ice buildup in fill tube,I removed the ice and tested ice maker and found that the icemaker was not harvesting. I replace icemaker under our 1year warranty and quoted customer for optical sensor replacemen

"Arrived on site for range oven not igniting intermittently. Inspected unit and work area. Per diagnostics mode and checked for fault codes, found none. Tested bake operation to verify failure. After several attempts found igniter clicking when burner was ignited. Found DSI control need sensor flame. Removed failed DSI and installed new. Tested operation and found igniting ever time. Found igniter had a stronger clicking sound after replacing DSI. Unit is operating as designed."

"Arrived on site to,install previous diagnosed parts. Inspected unit and work area. Found unit settings in food pantry under the shelves. Had customer to sign waiver when moving appliances. Will not be able to remove microwave without sliding on floor. Gained access to diode and found markings on transformers wires from diode and did not damage harness. Removed failed diode and installed new. Assembled unit and tested operation. All tested good. Reinstalled unit and tested operation again, unit is working as designed."

Arrived on site for microwave not heating. Inspected unit and work area. Tested operation to verify failure and measured amp draw to unit. Found no heat and magnetron drawing amps. Removed unit and tested diode and found failed. Replaced diode and tested operation. Found unit not heating and magnetron smoking. Removed failed magnetron and installed new. Assembled unit and tested operation. Found unit working as designed. Spoke with customer on service performed.

"Arrived on site for dishwasher not draining. Inspected unit and work area. Found standing water in unit and grease buildup in drain line. Ran drain pump and found unit draining. Found water backing up in sink. Ran garbage disposal and water drained from sink. Performed diagnostics mode, no error codes. Monitored test cycle and measured amp draw to unit. Found all components operating. Found possible block in garage disposal to keep unit from draining. Informed customer to run a dishwasher cleaner through unit once a month. Unit is operating as designed, no water leaks detected during service."

"Arrived on site to install previously diagnosed parts. Tested unit on diagnostics cycle after part install. Unit is working as designed. No water leaks detected during service, job completed."

Arrived on site to install previously diagnosed parts. Tested unit and its working properly. Advised CX to let unit cool for 24hr to ensure cooling properly. Job completed

"Arrived on site for built in oven no power, inspected unit and work area. Tested thermal fuse and found it to be open. Installed new fuse and tested. Unit is now operating as designed. Job completed"

"Arrived on site for built in Refrigerator lights out, inspected unit and work area. There was a service pointer to replace all LED modules. Replaced all old with new LED modules. Unit is now operating as designed. . No water leaks detected during service job completed."