Near Austin, TX 78705
Wesley
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Arrived onsite and found unit having trouble cooling from being stuffed and having air flow blocked by storage on and around fridge. Tested ice maker function. All checks good. Advised customer on airflow importance.
Near Taylor, TX 76574
Andy
Job Details: 11/11/2020
WASHER WHIRLPOOL LSR8233EQ1 "Arrived on site for washer not agitating or spinning. Tested and Inspected and found failed gearcase. Attempted to remove basket and basket would not remove due to rust. Would need to replace gearcase, basket and tub to complete repairs. No water leaks present at time of service."
Near Austin, TX 78704
Luis
Job Details: 11/11/2020
REFRIGERATOR GE TBXY14SMERWH "Arrived on site for moisture and leaking. Found moisture and ice build up on liner,diagnosed void in insulation causing moisture to migrate in liner and cause leak
Near Austin, TX 78731
Kevin
Job Details: 11/11/2020
REFRIGERATOR KITCHENAID KSSC48QVS03 "Arrived on site and replaced shaft and control board kit customer supplied, after replacement refrigerator is now operating normally, job complete"
Near Austin, TX 78746
Kevin
Job Details: 11/11/2020
OVEN WHIRLPOOL WOD51EC7HS01 "Arrived on site and found saved error code F30, disconnected power at breaker and replaced temperature sensor. After replacement preheated oven and it is running properly, job complete"
Near Bertram, TX 78605
James
Job Details: 11/11/2020
DISHWASHER MAYTAG WDTA50SAHZ0 Arrived on site and inspected upper rack. Found right adjuster has failed. Found upper rack had fallen and cracked control panel as well. Unit will need new console and adjuster kit to repair. Office to schedule return services ; ordrng 1 W10712395 (adjuster) and 1 W11157079 (console)
Near Austin, TX 78736
Kevin
Job Details: 11/11/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Arrived on site and found freezer temperature is 30 degrees, Inspected evaporator and sent pictures to CS & LM, did not find any dye in drain pan or compressor area. Also did not find any and fresh food section or freezer. Refrigerant leak may be in in accessible area of the refrigerator. CS recommended to redo sealed system repair from previous visit will re-order parts; ordrng 1 W10276644 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10501260 (cover-evap)"
Near Round Rock, TX 78681
David S
Job Details: 11/11/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site to install previous diagnosed part. I gained access to the lid latch and replaced with new. I ran the unit through a diagnostics cycle and found the unit operating as designed, the lid is now locking. Job complete."
Near Pflugerville, TX 78660
Cliff
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL MDBH979AWS Arrived on site to diagnose a dishwasher that will not turn on. Tested unit and found open bi-metal on control. Replaced bi-metal and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78633
Lou
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Arrived on site to install previously diagnosed and ordered part. Due to ice maker intermittent failure, I removed and replaced the ice maker and cycled power and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near McGregor, TX 76657
Jonathan
Job Details: 11/11/2020
RANGE WHIRLPOOL ACR4303MFW3
Near Austin, TX 78728
Wesley
Job Details: 11/11/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived onsite and replaced the cook tray and the MW door. Advised customer on repair. All checks good. Handle was falling off old door.
Near , TX 76691
Jonathan
Job Details: 11/11/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor and condenser and went to lock ring the condenser to the steel line in the cabinet. Due to the space restriction in the cabinet, I was unable to form a proper fitting on the lock ring. Attempted the lock ring fittings four times before I was starting to lose lines on both sides of the steel line and the condenser line.
Near Georgetown, TX 78633
Lou
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL KDTE234GPS0 "Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, I found the unit hardwire to a switch. Placed u;it in diagnostics showing no error codes. Continued with testing and using my multimeter, I tested amp draw to the components. The wash motor pulled .90amps, the drain pump .64amps and the element in wash and drying cycles showed 7-9amps. The unit completed diagnostics without any issues. I inspected the breaker and found it to be a GFCI breaker. I recommended that the customer have the breaker looked at and possibly replaced due to whirlpool recommendations of not having appliances on GFCI breakers due to them being weak. I made recommendations for use & care, as well as, detergent & rinse aid use. No water leaks observed during service, job completed."
Near Belton, TX 76513
Tyler
Job Details: 11/11/2020
FREEZER FRIGIDAIRE LFFH20F3QWC "Arrived on site for freezer that was not going below 16° according to customer. Upon arrival I found that the defrost timer as well as thermostat and defrost thermostat we’re all working in conjunction with one another and the compressor was not overheated or causing any kind of weird fluctuations in amperage. The amperage to the compressor is 1.05 to 1.12 A upon arrival the freezer was at 22°, Although everything in the freezer from the halfway mark and down was completely frozen and everything halfway up was thawed out. Customer stated unit had been this way since last repair and after disassembling and checking the freezer I found that the frost pattern was almost nonexistent on the coils. I did verify that the defrost timer is manually advancing on its own between defrost and cooling. If this point I found that the compressor just isn’t pumping the Freon well enough as it should and causing a slight sealed system error.:297414054 (compressor), WPW101
Near Woodway, TX 76712
Jonathan
Job Details: 11/11/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for a washer that is leaking out of the back. Inspected unit and work area. Customer advised that the unit is leaking water only during the cleaning cycle. Please do not in service diagnostics and found an F8 E1 (long/no fill), F0 E5 (off balance load). Ran unit through and auto test and unit ran as designed. I ran the unit through a hot water valve and heater test. Unit tans as designed. Ran unit through a vent fan test and unit ran as designed. I checked the gasket for any cracks or clamp issues. Unit appears to be sealing properly. I called techline and spoke to Austin SR# 7729252348. He advised based on my findings that they have an engineering fix for this to replace the stator and remove the plastic deflector the the top of the tub (service pointer W11457481). . Replaced bellow and tested unit. Unit is working as designed. Call complete."
Near Leander, TX 78641
Jonathan
Job Details: 11/11/2020
REFRIGERATOR JENN-AIR JS42NXFXDE01 "Arrived on site for refrigerator, to remove door skins. Found customer had new doors on hand. Contacted service manager and got approval to install new doors. Removed damaged door skins and new. Removed film cover from door and cleaned doors. Tested door operation. All tested good, no water leaks detected during service."
Near Belton, TX 76513
Tyler
Job Details: 11/11/2020
WASHER AMANA NTW4605EW0 Arrived on site for a washer that was not getting proper power and would not turn on cycle is setting the way you need to. Upon arrival I ran a diagnostic And found an F8e3 and f5e1 error Indicating that the unit was having a overfill as well as a little luck issue after running a automatic and manual test I was able to verify that the main control is receiving 120 V but none of the other components are getting the proper AC or DC voltage from the main control the motor is not getting any power or the water valve is not receiving power when activated etc. Office to reschedule due to parts being out of stock we will need to return with a new main control and the lock to make repair and test unit further.; ordrng 1 W11116498 (CONTRL) and 1 W11307244 (LID LOCK)
Near Temple, TX 76501
Tyler
Job Details: 11/11/2020
REFRIGERATOR MAYTAG MSD2650HEQ Arrived on site to install previously diagnosed water inlet valve. After installing the needed part as able to retest and verify that the icemaker is now getting water without overfilling and the water dispenser is working great there are no leaks before during or after repairs
Near Killeen, TX 76542
Al
Job Details: 11/11/2020
REFRIGERATOR KITCHENAID KRMF606ESS00 "Arrived on site and inspected deli drawer UI not working properly.Confirmed the complaint and replaced it.Reassembled and unit tested as designed.
Near Leander, TX 78641
Jonathan
Job Details: 11/11/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for oven combo unit dropping WiFi and customer stated when tapping on UI panel it is making a different sound than before. Removed unit and checked UI control panel and found installed properly. Performed diagnostics mode and checked fault codes, found none. Called Whirlpool tech support and spoke with Andrew. All operations tested good. Informed customer that UI was and unit installed properly. All mechanical operations tested good. Call complete."
Near Temple, TX 76502
Tyler
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site for refrigerator not dispensing ice properly. Upon arrival I found that the ice bucket wasn’t mounted in position well and not making contact with auger. I found that the reason was because one of the wires from the harness connection to the icemaker was hanging down and preventing it from sliding all the way back. I was able to reposition and remount the wires out of the way in order to allow the ice bucket to slide all the way back into position and it is now functioning as designed and dispensing ice properly call complete
Near New Braunfels, TX 78130
Noah D
Job Details: 11/11/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site to inspect microwave for not illuminating light, upon inspection found the filament broken, customer said it intermittently worked. Changed out bulb with stock bulb. All functions returned. Complete"
Near Austin, TX 78738
Robert
Job Details: 11/11/2020
DRYER WHIRLPOOL WED9400SW0 Arrived on job for complaints of too hot. Found thermistor out of range. After replacement test operation.
Near Georgetown, TX 78626
David S
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived on site for sealed system repair. I gained access to the compressor and replaced new. I installed an access valve and a UV dryer. I removed the old control box and inverter and replaced with new. I pulled a 30 inch vacuum and found it holding. I put a measured charge of r134a into the system. I powered the unit on and found good pressure. The unit is operating as designed. Job complete.
Near Austin, TX 78747
Luis
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for no cool. Compressor not powering on with new start device installed diagnosed a defective compressor. Replaced compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
Near Austin, TX 78734
Robert
Job Details: 11/11/2020
ICE MACHINE KITCHENAID KUIC15NRXS1 Arrived on job to replace previously diagnosed parts. After replacement test operation. Customer will reinstall unit.
Near Harker Heights, TX 76548
Al
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site and inspected side by side refrigerator not cooling.Found the evaporator was frozen over and the defective thermistor was in the cap tube line.Unit will need a thermistor WPW10384183 and I will return with the UI..Needs more work; ordrng 1 WPW10384183 (THERMISTOR (FREEZER))
Near Austin, TX 78733
Kevin
Job Details: 11/11/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site and found dispenser door is broken, replaced dispenser and ran a diagnostic cycle and confirmed that all functions are operating normally and heating element and fan are on at the end of the test cycle. Recommended to homeowner that detergent pods be placed directly in the tub not in the dispenser. Also recommended that rinse aid be used every cycle in order to ensure correct drying. Also discussed drying expectations regarding different types of dish/cookware. Recommended that hot water is ran at the sink until it is as hot as it will go before starting a wash cycle. No further repair is required at this time, job complete."
Near San Marcos, TX 78666
Andrew
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for no heat. Put unit into diagnostics and element was not heating. Pulled unit out and found right connection not connected. Connected element, tested unit, unit tested good. Verified with customer element is now engaging. No leaks detected. Job complete."
Near Temple, TX 76502
Tyler
Job Details: 11/11/2020
DRYER MAYTAG MEDB855DC0 Arrived on site to install previously diagnosed motor and possible repair kit for the roller assembly. Upon arrival I found that even though the dryer had no warranty overall the motor itself was still under a 10 year parts warranty.after making needed repairs I was able to retest the unit and verify everything working as designed call complete
Near Killeen, TX 76542
Al
Job Details: 11/11/2020
WASHER MAYTAG MVWB865GW0 Arrived on site to install previously ordered part.Removed and replaced the console and unit tested as designed.Customer satisfied Job complete
Near Killeen, TX 76549
Al
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site and inspected dishwasher not heating.Found there was a power outage when customer was running the unit.I ran diagnostics and let it complete and found the heater is now working properly.Unit needed to be reset.Customer satisfiedNo leaks detected at time of service.Job complete
Near Leander, TX 78641
Paul
Job Details: 11/11/2020
WASHER WHIRLPOOL MVW7232HW0 Arrived onsite for a washer leaking. Ms also stated the unit was walking across the floor in the spin cycle. On arrival mr stated he had found a hose leaking on the rear of the unit and repaired that leak but it was still leaking. I found the unit leaking when it was filling the tub. I found a slow leak between the housing and one of the valve inlet stems. I removed the valve and found a small chip of plastic in the housing causing the rubber seal not to seal. I removed the plastic and test. The unit no longer is leaking. I found the RR leveling leg not down properly causing the washer to walk in the spin cycle. I corrected the leg. Call complete.
Near Austin, TX 78704
Richard
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for the refrigerator ice door not closing properly. Replaced ice door and it tested good. Complete
Near Austin, TX 78747
Jacob
Job Details: 11/11/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived onsite for unit having dent on control panel. Looked at unit. Saw dent on top of the control panel. Replaced panel. No issues at this time. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 11/11/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site to inspect washer for not sounding during operation, upon inspection found the overlay shorted. Replaced overlay and tested, all functions returned. Complete"
Near Pflugerville, TX 78660
Cliff
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site to diagnose a refrigerator that is not cooling consistently in the RC. Found no failures with unit at time of service. Advised customer on item placement to prevent airflow issues that will cause inconsistent cooling. No further repairs needed and no leaks were found at time of service.
Near Kyle, TX 78640
Jacob
Job Details: 11/11/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite to replace part ordered. Replaced control. Tested unit. Unit test good. No leaks at this time. Job complete
Near Georgetown, TX 78628
Tyler
Job Details: 11/10/2020
WASHER LG WM3670HWA Arrived on site for washer needing a previously diagnosed drain pump assembly. After installing a necessary part I was able to reassemble and test the unit and verify that it is now functioning as designed with no leaks before during or after repair. Call complete
Near Canyon Lake, TX 78132
Noah D
Job Details: 11/10/2020
OVEN WHIRLPOOL WFE505W0HB1 "Arrived on site to inspect control for not allowing heat, upon inspection found the control with a error, replaced controls and all functions returned. Complete"
Near Austin, TX 78750
David
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KFXS25RYBL2 Arrived on site to install parts diagnosed on previous visit to resolve no ice and freezing items in the RC. Sealing the gasket for the icemaker chute resolved the freezing items. Used a steamer and melted down all the ice in the icemaker and fill tube. Used silicon and placed a bead around the fill tube base. All is now working as designed. Call complete.
Near Austin, TX 78748
Kevin
Job Details: 11/10/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and inspected dryer and found blower wheel is wobbly while running, after replacement also found no airflow through dryer when tested with airflow meter. Recommended that apartment maintenance clean vent to the exterior to correct issue, job complete"
Near Georgetown, TX 78633
Tyler
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for refrigerator that was off-balance and the door is not level. Upon arrival I found that the front right door foot lever was losing it’s a rubber fitting and not allowing the door to stay at the proper height with either side with the way the feet were positioned. I ended up replacing and leveling both front foot levers and was able to realign the doors in the process. Unit now stable in place and functioning as designed.
Near Waco, TX 76712
Jonathan
Job Details: 11/10/2020
DRYER MAYTAG MED5630HC1
Near Hutto, TX 78634
Andy
Job Details: 11/10/2020
REFRIGERATOR GE PFSS9PKYASS Arrived on site for dispenser not working properly. Tested and inspected unit and found unit is making ice and try’s to dispense but can not due to weak motor assembly found water dispenser letting very small amount of water due to failed valve. Ordering needed parts. Also ordering associated parts in case needed. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 WR17X12512 (water filter head as) and 1 WR51X10117 (heater water tank) and 1 WR57X10091 (valve-water fitting) and 1 WR60X10304 (asm-case auger motor)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/10/2020
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site for When lighting burner other burners will flickerTested all burners to ensure the igniters were not continuously sparking after the flame was lit. All tested normal. Informed customer that the sparking is normal when they light any burner that they will hear clicks from other igniters. Read through owners manual with customer. Job completed
Near Kingsland, TX 78639
James
Job Details: 11/10/2020
REFRIGERATOR JENN-AIR JBRFR30IGX00 Arrived on site and inspected unit for damage. Found door rails damaged on left and right side. Found adjusters Allen head all stripped. Found roller adjusters stripped and cover trim was in customer garage bent and scratched which was not able to be installed by installers due to damage. Unit will need several parts to repair and require 2 techs for 2 hours to complete. Office to schedule return services ; ordrng 1 CNOTE (2MAN 2HOURS) and 1 W11233347 (grille-frt) and 1 W11233364 (support) and 1 W11233365 (support) and 2 W11235098 (adapter)s and 4 W11299810 (adapter)s and 2 W11299811 (trim-door)s and 2 W11302040 (RAIL DOOR)s
Near Austin, TX 78723
Matthew
Job Details: 11/10/2020
RANGE FRIGIDAIRE FGFL67HCE Arrived onsite for range control not functioning. Rob burners are working but due to control for functioning the bake function is inoperable. Need to replace control. Office to reschedule ; saved tckt
Near Cedar Park, TX 78613
Paul
Job Details: 11/10/2020
RANGE WHIRLPOOL WFE505W0JZ0 Arrived onsite for a range with the RF burner not working. I found 248VAC to the element at it was dead. The element is open and will need to be replaced. Ordering WP8273992 elmnt-surf. Office to RS.; ordrng 1 WP8273992 (elmnt-surf)
Near Moody, TX 76557
Jonathan
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS321SDHV05 "Arrived on site for a refrigerator that is freezing food in the refrigerator section and is not making ice. Inspected unit and work area. Tested unit and service diagnostics and found the refrigerator temp key not working. All three misters checked good and air baffle, evaporator fan, and compressor ran as designed. Found no evidence of a defrost issue. Ordering ice maker and UI for replacement and office will need to contact customer for reschedule date due to out of stock parts. ; ordrng 1 W11214887 (cntrl-elec) and 1 W11284458 (icemaker)"
Near Robinson, TX 76706
Jonathan
Job Details: 11/10/2020
DISHWASHER GE GDF540HGD0BB "Arrived on site for a dishwasher that’s not heating. Inspected unit and work area. Tested heater and found heater registered 16.8 ohms. Tested sensors and sensors seem to be within range. Spoke to SW and she had me run resistance through the heater circuit and found it out of range. Was told to order the heater and main control board for repair. Office will need to research heater part as it is not shown on the diagram and get authorization from extended warranty. If parts can be found and authorization is given, please contact customer for rescheduled date. ; saved tckt"
Near Austin, TX 78749
Luis
Job Details: 11/10/2020
REFRIGERATOR GE GSE25HBLJHTS "Arrived on site for freezing not cooling. Evaporator fan not running,removed evaporator cover,found evaporator fan not running,gave blade a spin fan blade started spinning but pulsating on and off,diagnosed a defective fan motor,broken freezer shelf. ; ordrng 1 WR32X22844 (GLASS SHELF ) and 1 WR55X31697 (CONTROL) and 1 WR60X10307 (FAN MOTOR )"
Near Georgetown, TX 78633
Tyler
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site for refrigerator needing a previously diagnosed high voltage control board due to it not getting proper readings and signal sent to and from the damper motor. After installing the necessary part as able to retest the unit and verified that the dampener is now opening and functioning as designed. Call complete
Near Austin, TX 78757
Wesley
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite and found unit light that had been replaced to be failed. Replaced lighting again. Unit is now operating as designed. Lights are functioning.
Near Temple, TX 76502
Cliff
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site to replace previously ordered parts for refrigerator. Replaced drain pan and fan motor. All is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78737
Kevin
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site and found water line through left hand fresh food door was damaged, replaced water line and connectors and it is now no longer leaking, job complete"
Near Dripping Springs, TX 78620
Robert
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 Arrived on site to install previously diagnosed drain pan. Inspected unit and found drain line just needed to be unclogged in order to resolve leak issue. No parts were needed at this time. Job completed.
Near Waco, TX 76712
Jonathan
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for a refrigerator that won’t light inside the refrigerator section. Inspected unit and work area. Found left door was turning light on but the right door was not and was not registering that the door was opening. Replaced refrigerator door switch and tested unit. Unit is working as designed. Added silicone around the edges of the door switch to prevent moisture from reaching the electronics behind it. Unit is working as designed. Call complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 11/10/2020
OVEN WHIRLPOOL WOS51EC0AS01 Arrived onsite for build in oven that has no power and not responding to touch. Upon inspection I found the oven dead. I verified power at the breaker then pulled the unit. Visual inspection of the connectors on the control passed so I tested the fuse behind the console for continuity. I found the fuse blown or shorted. She mentioned her cooling fan has been sounding weak or abnormal. blower and fuse replace but she would like to try the fuse first to see if it will hold up. I replaced the fuse and tested the unit in preheat. The unit is working as designed
Near Austin, TX 78723
Scott
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Arrived ,replaced both fresh food door gaskets . Mullion checked good after adjustment . No moisture build up . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78744
Leonardo
Job Details: 11/10/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived on site to test unit for gas smell. Test unit and found smell coming from oven. Test unit and found oven burner not sitting correctly on valve releasing gas. Secured bake burner test unit and unit test good job complete.
Near Leander, TX 78641
Lou
Job Details: 11/10/2020
VENTHOOD WHIRLPOOL UXT5530AAS3 "Arrived on site to inspect venthood blower being too loud. Upon further inspection, I tested the unit on speeds 1, 2, 3 and the 3rd speed (high) I could hear a loud whistling noise. I removed the blower and found where the alternate vent going out was not punched out and the cutouts for the vent was causing the whistling noise when the unit was blowing air on high speed. Using some foil tape, I covered the cutouts to the vent and retested and the unit is operating as designed. Job completed."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/10/2020
VENTHOOD WHIRLPOOL WVU37UC6FS0 "Arrived on site for vent hood making rattling noise. Inspected unit and work area. Verified failure. Disassembled motor and found screw from damper interfering with blower. Shorted damper screw and assembly unit. Tested operation, all tested good."
Near Temple, TX 76502
Al
Job Details: 11/10/2020
DISHWASHER WHIRLPOOL WDF560SAFB2 Arrived on site and inspected dishwasher not drying and long wash time.Confirmed the complaint and and ran diagnostics test mode and found a connection to the heating element wasn’t inserted properly.Corrected the issue and unit tested as designed.Customer satisfied Job complete
Near Austin, TX 78705
Scott
Job Details: 11/10/2020
WASHER WHIRLPOOL MHWC7500YW0 "Arrived on site for washer throwing f6 error code . Unit will not spin in diagnostics . Found motor burned up . Will defiantly need new motor , may need motor control board if motor knocked control out . No water leaks detected at time of service. ; ordrng 1 WPW10192965 (cntrl-elec) and 1 WPW10192987 (motor-drve)"
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/10/2020
DISHWASHER KITCHENAID KUDE70FXPA5 arrived on site to test unit for not draining and not finishing wash cycle. Was not to put unit into diagnostics. It would send 124v to fill valve and just shut off. Ran a manual cycle and unit functioned good. Over fill valve tested good, latch tested good. . ; ordrng 1 W10866118 (cntrl-elec)"
Near Canyon Lake, TX 78133
Richard
Job Details: 11/10/2020
WINE COOLER KITCHENAID KUWS24RSBS14 Arrived onsite for the whine cooler not cooling. Replaced compressor and drier.
Near New Braunfels, TX 78130
Andrew
Job Details: 11/10/2020
COOKTOP JENN-AIR JIC4430XS00 "Arrived on site to test unit for error code f47. Found right power control board fuse blown. Tried replacing fuse but fuse blew instantly once power was cycled to unit. Spoke with tech line and recommended replacing module. Spoke with CS and recommended replacing module, right rear burner and UI. Module and burner were “run without”. Ordering UI,. SR#7729154608; ordrng 1 WPW10396615 (UI)"
Near Fort Hood, TX 76544
Al
Job Details: 11/10/2020
MICROWAVE WHIRLPOOL WMH32519HW4 Arrived on site and inspected microwave not allowing certain selections.Confirmed the complaint and removed and replaced the control.Reassembled and unit tested as designed.Job complete
Near Austin, TX 78730
David
Job Details: 11/10/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site to diagnose washer throwing LO FL error and not running normally without errors. Performed diagnostic and found errors - F8E1 valve failure, F0E2 oversuds, F0E5 off balance, F9E1 long drain. Checked valves in test mode and all valves are testing good. Common component with these errors and behavior is pressure sensor. Customer has gotten oversuds code before. Customer is also on a water softener. Replaced pressure sensor and retested. Had customer try a load of towels, which is where they got most of the problems. Ran unit for 10-15 minutes and error did not return. All is working as designed.
Near Kingsland, TX 78639
James
Job Details: 11/10/2020
OVEN KITCHENAID KOCE500ESS01 Arrived on site and customer stated the unit started working. Ran diagnostics and cleared error codes. Tested multiple times and could not duplicate error. Unit tests good. Job complete
Near , TX 78669
Brandon
Job Details: 11/10/2020
REFRIGERATOR GE GFE29HSDDSS Arrived on site for customer complaint of unit not being cold enough in fresh food section on top and freezing things in deli drawer. Found moisture build up behind evap cover and fan not circulating air.
Near Austin, TX 78717
Wesley
Job Details: 11/10/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite and found unit exhibiting signs of console failure resulting in no oven function. Advised customer on findings. Ordering console and returning with other parts just in case. ; ordrng 1 W11296171 (CONSOLE )
Near Buda, TX 78610
Jacob
Job Details: 11/10/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for unit not powering on. Tested unit. No power to to unit. Upon inspection found that the screw to tie down black wire to block was missing. Used a new screw to tie down black wire to the block. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78704
Luis
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for no cool. Powered unit on slight hissing noise from compressor compartment,pierced low side pressure reading -20 sprayed bubble solution on connections due to hissing noise,found hard bend at cap tube and bubbles forming slightly
Near Jarrell, TX 76537
Cliff
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site to diagnose a refrigerator with inconsistent ice production. Found a mirror and receiver boards for ice been sensor not functioning properly through diagnostics. Both parts will need to be replaced to complete repairs. and 1 W10870822 (cntrl-elec) and 1 W10898445 (cntrl-elec)
Near Austin, TX 78734
David
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL KFCS22EVMS7 "Arrived on site to diagnose refrigerator that had issues closing the freezer door and has not been making ice. Performed diagnostic on unit. Customer had resolve door closing issue, found air leak due to door not being fully closed. Found icemaker is not properly harvesting and overfilling. Customer has already replaced the fill valve. Unit needs a new icemaker due to failure to properly run harvest.
Near Leander, TX 78641
Lou
Job Details: 11/10/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to install previously diagnosed and ordered part. Due to the motor failure, I was to remove and replace the sump/motor assembly. I retested the unit and found error codes F7E1 & F10E2. Cleared the codes and continued with testing. I checked voltage to the motor and found it not getting 120V. I checked the motor at the control and found it to have 10ohms. Tech sheet shows the motor should show 10-12ohms. The motor could be loading down the driver to the control or the driver is opening at the control. Due to the lack of voltage and the motor showing to be good and the error code the vent, I am ordering the main control and CNOTE-2 HR JOB and scheduled return service Will replace the control first then the sump/motor assembly if needed. No water leaks observed during service. ; ordrng 1 CNOTE (2 HR JOB) and 1 W11410066 (MAIN CONTROL)"
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/10/2020
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to test unit for not cleaning dishes good. Found customer using cold water with unit. Advised customer to purge cold water from sink prior to using unit. Ran diagnostic cycle with no issues found. No current error codes present. Found high drain loop was not present causing water and food from garbage disposal going into unit. Installed high drain loop. No leaks detected. All connections tested checked good. All functions are operating as designed. Job complete.
Near Cedar Creek, TX 78612
David S
Job Details: 11/10/2020
WASHER WHIRLPOOL CET9000GQ1
Near Austin, TX 78738
Brandon
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to replace door and nameplate, after replacing, unit tested good."
Near Cedar Creek, TX 78612
David S
Job Details: 11/10/2020
WASHER WHIRLPOOL CET9000GQ1 Arrived on site for washer dryer combo not showing the right charge amount. I changed the amount to what the customer requested.the unit is working as designed. Job complete.
Near San Marcos, TX 78666
Noah D
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect oven for not heating, upon inspection found the igniter had the wrong connector. Ordering correct igniter. Office to reschedule ; ordrng 1 W11176454 (IGNITER )"
Near Cedar Park, TX 78613
Kayman
Job Details: 11/10/2020
DRYER WHIRLPOOL WED4800BQ0 Arrived onsite for dryer making squealing noise when rotating. Upon inspection I found the unit making a very loud noise consistent with a bad wheel kit. I replaced the wheel kit and belt and tested the unit. The unit sounds normal and is working as designed at this time. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 11/10/2020
OVEN WHIRLPOOL WCG55US6HB "Arrived on site to inspect range for not igniting, upon inspection found the range working correctly, spoke with customer and found the gas had been refilled after calling us. Complete"
Near Round Rock, TX 78681
Kayman
Job Details: 11/10/2020
DRYER WHIRLPOOL MED6630HW0 Arrived onsite for dryer intermittently not powering on. Upon inspection I found the dryer UI dead. I cycled the power and the unit came on. I was able to put it into diagnostics but it had no stored error codes. I accessed the terminal block and verified voltage coming in was good. The resident stated that they have seen water collecting on the inside of the console. I removed the vent hose and found water standing in the hose. I advised that they will need to have to vents cleaned. I am ordering the console to replace due to the condensation build up on the inside and returning with the main control as well. Console (W11310058) ; ordrng 1 CNOTE (INSPECT CONSOLE IS FULL ASSEMBLY) and 1 W11310058 (console)
Near San Marcos, TX 78666
Richard
Job Details: 11/10/2020
OVEN WHIRLPOOL KODE300ESS04 Arrived onsite for the oven broil screw fell out. During inspection found that the broil bracket screw had fallen out. Customer had the screw so put screw back in and tighten it up. Also checked all the other screws as well and they are all tight. Complete
Near Bastrop, TX 78602
David S
Job Details: 11/10/2020
ICE MACHINE KITCHENAID KUID308ESS1 Arrived on site for icemaker not working. I inspected the unit and work area. I found the unit had an accessory drain pump added to it. I found the drain pump coming on and draining and then shutting down after 5 seconds. I bipassed the drain pump and found the unit was operating just fine without the drain pump. He way the drain line is ran through the cabinet this unit needs the drain pump to or properly. I spoke to the customer about the repair needed
Near Austin, TX 78737
Kevin
Job Details: 11/10/2020
WASHER WHIRLPOOL MHW6630HC0 "Arrived on site and replaced dispenser drawer per service pointer, after replacement ran automatic test cycle 12 and didn’t find any leaking, job complete."
Near Canyon Lake, TX 78133
Richard
Job Details: 11/10/2020
REFRIGERATOR KENMORE 106.5118911 Arrived onsite for the refrigerator door not closing properly. During testing found that the door was not leveled causing the issue. Leveled the refrigerator door and it’s closed good. Complete
Near Georgetown, TX 78633
Tommy
Job Details: 11/10/2020
WASHER MAYTAG A512 Arrived onsite for unit leaking. Upon arrival found hose was damaged.
Near Bastrop, TX 78602
David S
Job Details: 11/10/2020
WASHER WHIRLPOOL WTW8040DW "Arrived on site for washer not responding. I inspected the unit and work area. I found fault codes F5E1 lid latch fault, f2e1 UI stuck. I tried to manually activate the lid lock and it wouldn’t lock. I replaced the lid latch, and tested the unit it is now working as designed no water leaks detected."
Near Leander, TX 78641
Paul
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived onsite for a refrigerator with the ice maker still not working. Ms stated the unit makes about one batch of ice a day. I tested the ice maker thermistor from the control and it showed the temp below harvest temperature. I found the FC temp at 2 degrees. I ran the harvest test and the ice maker worked as designed. I ran the fill test and found the mold not filling with water but I heard the fill valve energizing. I found a piece of brown masking tape over and partially in the fill tube at the quick disconnect at the bottom of the FC door. I removed the tape, took a pic of the pieces, and ran the fill test again. The mold filled with water. Call complete."
Near Georgetown, TX 78628
Tommy
Job Details: 11/10/2020
DISHWASHER GE GDT635HSJ2SS Arrived onsite for dishwasher leaking from bottom.
Near Austin, TX 78717
Wesley
Job Details: 11/10/2020
COOKTOP KITCHENAID KCGS356ESS00 Arrived onsite and found unit is operating as designed. Advised customer on design of igniters and on durability. No functionality issues. Customer concerned with change of igniter tip length on the regularly used burners.
Near Austin, TX 78749
Jacob
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF954CIHB01 Arrived onsite for water filter popping out of the filter housing when trying to get water from time to time. Tested unit. Unit is working as designed. No leaks at this time. Job complete
Near Austin, TX 78734
David
Job Details: 11/10/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 "Arrived on site to install previously diagnosed parts to resolve RC evap defrost issue. Installed parts and followed steps in SP W11092686F. Installed clamps and toes to secure evap to rear liner, replaced drip pan with new. Used food grade silicon to secure inner cover to liner, and on outer evap cover as well. Replaced thermistor harness and secured thermistor to rear line and secured with zip tie and foil tape in proper location. Installed screws in tabs on evap cover and used another bead of silicon on the top of the cover. All is now working as designed.
Near Leander, TX 78641
Lou
Job Details: 11/10/2020
RANGE WHIRLPOOL WFG505M0BS3
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/10/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to test unit for ice build up on freezer brackets. Did not find any evidence of water dripping from valve, ice maker, and no ice build up on walls or ceiling of freezer but, frozen droplets of ice on left rail and top left freezer bin had about 1/4 inch of ice. Verified ice box fan was operating as designed. ; ordrng 1 W10828418 (gasket) and 1 W10834282 (GASKET) and 1 W10853441 (ICE DOOR gasket) and 1 W11241268 (bracket) and 1 W11241580 (bracket) and 1 w10841140 (adhesive)"