We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78733
Kevin
Job Details: 07/19/2021
"Arrived on site and inspected refrigerator and found customers experience is that refrigerator stops running once every other week for several hours, when this happens all lighting turns off and it will not dispense water or ice. Spoke with techline and because refrigerator is currently operating normally there is no recommendation. 7731272140 inspected pantry UI and found brown wire to connector J3 is pinched. With customers Permission cut the wire at the pinch point and used a wire not to reconnect it.
We serviced a
MAYTAG WASHER
Model MHW7100DC
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 07/19/2021
Arrived on site to diagnose a washer that is not cycling. Tested all parts and components and found no failures to unit at this time. Issue most likely caused by oversudsing. Advised homeowner on findings and no further repairs needed. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/19/2021
"Arrived on site to install previously diagnosed part. Removed control and installed new control. Placed in diagnostics and heater still not heating up. Air was warm and no sizzle from element as water touched it. P4 off the control resistance back into the harness 7.9 OHMS, heater checks good no load, bi metal is closed at this time. P4-3 to P4-4 in diagnostics step 16 = 0VAC, check OWI value P12-3 to P12-1= 32.7 KOHMS. Ordering a new control and OWI sensor to return and complete the repair. Also returning with all previous parts JIC. Please add customer to cancellation list in the case we can return sooner. ; ordrng 1 W10906426 (Control) and 1 W11084121 (OWI)"
We serviced a
GE REFRIGERATOR
Model GFE26JSMAFSS
Near Austin, TX 78737
Robert
Job Details: 07/19/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, TX 78641
Justin
Job Details: 07/19/2021
"Arrived on site for a dishwasher leaking. Upon arrival the customer already had the floor being ripped up due to the leak (pic in SD). The leak had covered the entire kitchen area. I ran a test cycle on the unit and found two leaks. One from the water line under the sink, and the other on the back of the dishwasher where the heating element nut was. The heating element nut was very loose, allowing water to run out of the unit. I tightened the nut and the leak stopped. At the end of the service no more leaks were observed on the unit itself. I advised the customer on replacing the water line, and not to run it until then. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Marcos, TX 78666
Andrew
Job Details: 07/19/2021
"Arrived on site to replace ice box fan and ice maker water tube heater from previous diagnosis. Verified parts were needed. Replaced parts, tested unit, unit works good. Valve is operating as designed at the moment. On leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS
Near Austin, TX 78735
Leonardo
Job Details: 07/19/2021
Arrived on site to test unit for unit no washing. Test unit and found bad sump and motor. Replaced sump aNd motor. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 07/19/2021
Arrived on site to replace front panel. Called Techline and let Techline make unit lean back checked rinse aid and set at 3. No over sudsinfg job complete 7730592781
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Pflugerville, TX 78660
Scott
Job Details: 07/19/2021
"Arrived on site for small amount of moisture building up under bottom of freezer gasket . Gasket is sitting properly . Found liner having gaps between cabniet. Siliconed gaps . All checked normal, no other issues found. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WGG745S0FS02
Near Georgetown, TX 78626
Kayman
Job Details: 07/19/2021
Arrived onsite for range with broken knob. Upon arrival I confirmed the complaint and replaced the knob. The unit is otherwise working as designed at this time and no gas leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Manor, TX 78653
Matthew
Job Details: 07/19/2021
Arrived onsite to replace previously diagnosed part. Replaced failed heating element. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model KBHS109SSS05
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/19/2021
Arrived on site to install previous diagnosed part. Removed microwave and gained access to turn table motor. Installed turn shaft and assembled unit. Installed unit and tested operation. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78703
Luis
Job Details: 07/19/2021
Arrived on site for dim leds diagnosed a defective leds in freezer section replaced defective led all leds working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/19/2021
"Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Performed diagnostics mode and found fault code 7-1 heating circuit interrupted and 4-3 motor fault. Monitored test cycle and found washer not activating. Mead voltage to motor and found failed sump assembly.Removed failed sump and installed new. Performed diagnostics mode and monitored test cycle. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Austin, TX 78747
Leonardo
Job Details: 07/19/2021
"Arrived on site to test unit for no power. Found outlet getting 120v. Found bad fuse, test switches and found bad switch making fuse open.Test unit and unit test good job complete."
We serviced a
WHIRLPOOL RANGE
Model RBS305PDB2
Near Austin, TX 78735
Leonardo
Job Details: 07/19/2021
Arrived on site to test unit for oven not working. Test unit and found broken bake element. Replaced element . Test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BB2
Near Leander, TX 78641
Lou
Job Details: 07/19/2021
"Arrived on site to inspect range oven flames too high. Upon further inspection, I inspected the cooktop burners and found all burner flames were too high. Tested the bake burner and found its flame is too high as well. I inspected the regulator setting and it is correct sad the customer says theyre supply is NG. I inspected the orifices and found all are incorrect according to the tech sheet. I am ordering all cooktop orifices and orifice holders and a CNOTE-RESEARCH BAKE BURNER ORIFICE #49 and CNOTE-LSO PER CUSTOMER REQUEST/TRAINING. Gas supply to the unit was turned off at the wall for safety.; ordrng 4 WPW10347414 (Lt/rt front orifice)s and 2 WPW10170508 (Left rear orifice)s and 2 WPW10170506 (Right rear orifice)s and 2 CNOTE (SEARCH 49 NG ORIFICE (see photo in SD-QuickPic))s and 1 W11028738 (Left front orifice holder) and 1 W11050487 (Right front orifice holder) and 1 W11162117 (Left rear orifice holder) and 1 W11167099 (Right rear orifice holder)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Bastrop, TX 78602
Matthew
Job Details: 07/19/2021
"Arrived onsite to replace previously diagnosed parts. Replaced gearcase, rotor, stator, clutch and slider. Calibrated unit and tested. Unit is functioning properly. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Bastrop, TX 78602
Matthew
Job Details: 07/19/2021
Arrived onsite for refrigerator not dispensing water or making ice. Upon inspection found frozen water reservoir. Thawed line and water dispensing was restored. Ice maker will take time to cycle. Please allow 24 hrs for ice production. Also manually adjusted refrigerator temperature to 39 degrees. If symptoms persist recommend returning with Control and thermistor. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB02
Near Gatesville, TX 76528
Jonathan M
Job Details: 07/19/2021
"Arrived on site for a freezer that is not sealing properly. Inspected unit and work area. Found major frost buildup on the upper front portion of the freezer. Had to remove an excessive amount of ice from the control and/or area. Found the issue with the door being warped in the middle and bowing downward. Unit will need a new door for repair. Advise the customer due to the part being oversized and a PSP item. Office will need to contact the customer when parts are made available to reschedule.; ordrng 1 W11233211 (dor-fmd)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78738
Robert
Job Details: 07/19/2021
Arrived on job for complaints of motor not running. Found the motor damaged. After replacement test operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Austin, TX 78745
Luis
Job Details: 07/19/2021
"Arrived on site for door issues found mullion heater not entering housing correctly and loose handles. Tightened set screws reinstalled handles checked door operation good,raised mullion heater.
We serviced a
WHIRLPOOL WASHER
Model MAVT236AWW
Near Austin, TX 78752
Jacob
Job Details: 07/19/2021
"Arrived onsite for unit not spinning the clothes out. Looked at the unit and noticed that the unit wouldn?t not spin but motor and and belt are all working correctly. Upon further inspection, found that the transmission has leaked out oil. Need to replace transmission and thrust bearing kit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Cedar Park, TX 78613
Wesley
Job Details: 07/19/2021
Arrived onsite for complaint of not drying well. Customer advised that only one hour wash had been used. Advised customer that heat dry feature was not an active feature on the one hour wash option. Instructed customer on best use and care guidelines for good wash and drying performance. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Andice, TX 78628
Lou
Job Details: 07/19/2021
"Arrived on site to inspect refrigerator ice maker not working and unit making loud noise. Upon further inspection, I found ice in the bin and customer advised that the ice maker arm is missing and it wont stop making ice. I tested the ice maker and it is operating as designed and the sensor arm is present and functioning. I placed the unit in diagnostics and tested the compressor and found the noise to be the condenser coils vibrating on the support bars underneath. I adjusted the bars and leveled the unit and the noise has stopped. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Georgetown, TX 78626
Kayman
Job Details: 07/19/2021
Arrived onsite for range with oven door glass issues. Upon inspection I found the inner glass panel had fallen down leaving a gap between the glass and liner. I disassembled the door and made sure everything was lined up correctly. After installing the door I found the outer panel is loose so I disassembled again. I was not able to figure why the glass is not securing tightly together but there are pieces of the frames that look warped. I am ordering parts for the door to return and complete the repair. Office to R/S due to part availability. ; ordrng 1 W11249559 (Glass outer) and 1 WP9761357 (Retainer) and 1 WP9761344 (Liner) and 1 WPW10316950 (Frame) and 1 W11178521 (Badge)
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/19/2021
"Arrived on site for refrigerator not cooling and ice maker leaking water. Customer stated that door was left open and caused not cooling. Unit is cooling as designed. Cycled ice maker and found leaking at ice maker mold. When need to replace ice maker assembly to repair. Found no ETA on ice maker. .; ordrng 1 W10889233 (IM)"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5530AAS
Near Round Rock, TX 78664
Jimmy J.
Job Details: 07/19/2021
Arrived on site for Replace the carbon air filters--CUSTOMER WANTS THE WHOLE UNIT LOOKED AT TOO. Replace the carbon air filters. Customer had carbon filters on hand to install. Fastened one carbon filter to left side and it fit as designed. Customer wanted to install right side once they saw me do it. Both carbon filters are now in place. Once carbon filters were installed we tested the vent hood. Fan sounds normal to customer. Tested on all three speeds. Vent hood operating as designed. LEDS light up as designed. All functions are normal. Reinstalled customers grease filters. Job completed.
We serviced a
MAYTAG WASHER
Model MVWB965HW
Near Buda, TX 78610
Jacob
Job Details: 07/19/2021
Arrived onsite for the unit releasing left over gunk and some mildew floating up from under the tub and on the clothes. Looked at the unit and customer showed pictures of the left over mildew. Customer said they have just started using the affresh tablets and using what they can to keep the unit clean. Took the agitator off the unit and saw that the agitator needed to be cleaned and under the agitator as well. Parts were cleared by the customer. Put unit back together. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78727
Scott
Job Details: 07/19/2021
Arrived on site for display rolling random numbers and flashing . Checked all connections. Passed continuity test. Receiving proper DC voltage to UI. Replaced main control . Ran diagnostics all checked normal . Unit is heating properly. No lint build up at time of service . Job complete .
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Austin, TX 78702
Luis
Job Details: 07/19/2021
"Arrived on site for no cool. Removed compressor cover found no traces of dye in compressor cover,checked pressures low side reading -20 high side reading 90. Removed evaporator cover found no frost formation or dye on evaporator,called tech support per tech support correct repair done with evaporator and dye drier
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near New Braunfels, TX 78132
Noah D
Job Details: 07/19/2021
"Arrived on site to inspect unit for not igniting or staying on, upon inspection found the unit did ignite but the gas is disminished immediately. Customer must have installer out to fix gas issues. Complete"
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/19/2021
"Arrived on site for washer getting random door lock error of F5-E2. Performed diagnostics mode and verified fault code. Ran test cycle and tested door lock several times. Found lock continues to lock. Inspected wire harness connection from latch to control and found no issues. Followed tech sheet process for error code and replaced door latch. Performed diagnostics mode and tested latch. All tested good, no water leaks detected. Spoke with customer on service performed."
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW10
Near Austin, TX 78717
Wesley
Job Details: 07/19/2021
Arrived onsite and found unit would spin for about 3 minutes once. After which any attempt to spin cycle was still and eventually threw an f25.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Dripping Springs, TX 78620
Luis
Job Details: 07/19/2021
"Arrived on site for no water or ice. Tested water dispenser no water,removed filter good water flow,installed filter no water. Installed filter customer provided good water flow.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Lorena, TX 76655
Jonathan M
Job Details: 07/19/2021
Arrived on site for a refrigerator that has a torn gasket. Inspected unit and work area. Confirmed customers complaint and replaced their right hand side refrigerator gasket. Adjusted the gasket to form a seal all the way around the unit and did advise the customer to allow the gasket to reform to her liking. I did advise it can take a little bit before the gasket is fully formed to the unit. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78748
Luis
Job Details: 07/19/2021
"Arrived on site for ice build up. Found ice build up around fan cover,found large gaps between liner and cabinet,removed ice build up added adhesive to liner gaps,checked door seal good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Lakeway, TX 78734
Robert
Job Details: 07/19/2021
Arrived on job for complaints of noise. Found the fan in freezer hitting ice. Pulled cover and found the defrost sensor cutting cycle short. Will need fan kit replaced. After replacement test operation.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM1
Near Killeen, TX 76542
Al
Job Details: 07/19/2021
Arrived on site and inspected French door refrigerator cooling issues. Confirmed the complaint and found the start device was clicking on and off without starting the compressor. R&R and unit tested as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVL01
Near Round Rock, TX 78665
Wesley
Job Details: 07/19/2021
Arrived onsite and found no ice production but good temps. Found valve failure causing ice blockage which broke the fill spout grommet.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near New Braunfels, TX 78132
Noah D
Job Details: 07/19/2021
"Arrived on site to inspect unit for not draining water out of the bellow, upon inspection found the drain holes clogged with hair, cleared hair and checked bellow, all functions returned. Complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near New Braunfels, TX 78130
Noah D
Job Details: 07/19/2021
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Marble Falls, TX 78654
Cliff
Job Details: 07/19/2021
Arrived on site to diagnose a dryer that is taking too long to dry. Found external venting clogged preventing airflow through unit. Advised homeowner on findings and venting issue needs to be resolved prior to using unit.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHB0
Near Canyon Lake, TX 78132
Noah D
Job Details: 07/19/2021
"Arrived on site to inspect unit for leaking when used. Upon inspection found the unit filled and washed for a good 10 min with no leak, drained and checked for any issues. No issues found. Repositioned float switch. Complete"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Pflugerville, TX 78660
Scott
Job Details: 07/19/2021
"Arrived on site for dryer not drying properly. Found lint trap tube not sitting properly. Readjusted rear bulk head . Ran temp checks , unit is now cycling properly . No lint build up at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/19/2021
"Arrived on site for refrigerator light switch broken on right side. Inspected unit and work area. Removed failed door switch and installed new. Found unit connected to reverse osmosis with water filter in place. Recommended to remove water filter and to add bypass to filter housing. Tested water operation and door. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Kyle, TX 78640
Andrew
Job Details: 07/19/2021
"Arrived on site to test unit for not cooling. Found condenser pan had water with dye(took pic). Found system had no refrigerant. Found RC evap thermistor clip had torn through evap and was leaking(took pic). Replaced evap, vacuum system down and was loosing pressure somewhere. Ran refrigerant through system so leak may present itself. Applied bubbles and used UV light and was unsuccessful after multiple attempts to find leak from any solder joints, RC and FC evaps or any exposed lines. Every time system was charged and power was cycled with high and low side pressures stabilized at 65psi. High side would drop to 0psi after a few seconds. High side would slowly come down as usual and finally pull into a vacuum.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXSL00
Near Leander, TX 78645
Justin
Job Details: 07/19/2021
Arrived on site for a refrigerator leaking. Upon further inspection I found a drip from the filter housing were the water line connects. I found no other leak on the unit. I installed a new filter head housing and no more leak was preset at the end of service. Call complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Austin, TX 78725
Jacob
Job Details: 07/19/2021
Arrived onsite for the u it making a small screeching noise. Tested the unit in drain and spin. Heard a bit of a screeching with unit was getting up to different speeds. Looked at the belt. Noticed it was stretched out. Replaced belt. Tested unit once again. No screeching noises at this time. Job complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814QW1
Near Killeen, TX 76549
Al
Job Details: 07/19/2021
"Arrived on site and inspected water underneath the crisper drawers. Confirmed the complaint and found the evaporator motor was buzzing and never starting, to push the air throughout the unit to cool the refrigerator compartment. Ordering the Evaporator motor. Office to schedule return services.; ordrng 1 242077705 (Evaporator motor)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Braunfels, TX 78130
Noah D
Job Details: 07/19/2021
"Arrived on site to inspect unit for not allowing cycle to advance through wash, upon inspection found the cold water line had very little flow, checked at wall and found bad pressure. The long fill error code was present and customer had it set to tap cold causing issues, instructed customer on use, Customer must have water fixed. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHZ01
Near Austin, TX 78727
Scott
Job Details: 07/19/2021
Arrived on site for fridge making noise . Found diffuser making loud rattling and ratchet noises when opening and closing in diagnostics. All else checked normal. No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508ESS2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 07/19/2021
Arrived on site to diagnose an ice machine that is not producing. Found water level sensor in pump not registering properly. Replaced circ pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near New Braunfels, TX 78130
Noah D
Job Details: 07/19/2021
"Arrived on site to inspect unit for a fan error codes, upon inspection found the unit did heat normally and all fans ran at a good speed, tested to 350 twice and spoke with Techline (Sr # 7731269269 Andrew ) all functions worked normally. Complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76542
Al
Job Details: 07/19/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Volente, TX 78641
Justin
Job Details: 07/19/2021
"Arrived on site for a refrigerator leaking from the dispenser. Upon arrival the customer stated the ice maker had been making hardly any ice, and the ice in the bin was melting. I checked temps and found the FC at 4?F, the RC at 39?F, and the IB at 34?F. I found no frost on either evap. I put the unit into diagnostics mode and found the IB fan not running. I found all other airflow components as designed. I gained access to the control and measured VDC for the fan and found proper 12VDC coming in while in test 36. I then ohmd out the IM thermistor and found it at 8.8k (which is within range). This indicates a faulty ice box fan. Also will be replacing the control due to this being such an intermittent issue over the past year. Ordering the fan and the control. The office will have to reschedule. ; ordrng 1 W10846539 (Ice Box Fan) and 1 WPW10675033 (HV Control)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78723
Jacob
Job Details: 07/19/2021
"Arrived onsite for unit making clicking noise and won?t advance. Tested the unit in diagnostics and passed. Upon further inspection, found that the cold water valve clogged up, and that the water from the wall side was only putting out hot water through both valves. Let customer know that they need to get the valves fixed to get cold water to the unit. Ordered new valve. Rescheduled customer ; ordrng 1 W11210463 (valve)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 07/19/2021
"Arrived on site to diagnose an oven that is not keeping time. Found electricity to home not running at 60hz, causing clock not to stay accurate over long periods of time. Advised homeowner on findings and no further repairs can be done to correct this issue."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Kyle, TX 78640
Robert
Job Details: 07/19/2021
Arrived on job for complaints of broken part. Found the lid damaged at the inside of hinge left side. Ordered replacement lid. ; ordrng 1 W11259006 (lid)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78757
Scott
Job Details: 07/19/2021
"Arrived on site replaced,right side gasket . Customer is still having issues with buzz, rattling noise with unit . Watched video , sound like cond motor . Ordering cond motor ,blade and sound pads . No water leaks detected at time of service. Call to set return ; ordrng 1 WP12825803 (Blade) and 1 W11123104 (Cond motor) and 5 4318168 (Pads)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS00
Near Austin, TX 78725
Jacob
Job Details: 07/19/2021
Arrived onsite for unit not cooling in the refrigerator. Looked at the unit and saw that the refrigerator had ice buildup. Could not work on the unit. Let customer know to allow unit 48 to unthaw prior to our return and to keep towels around for excess water that will come from the unit. Ordered parts. Also upon returning be sure to check the drain hose to be sure that the unit is draining properly. Office to reschedule ; ordrng 1 REQUEST (2HR) and 1 W10822640 (cntrl-elec) and 1 W11098695 (fan-scroll) and 1 WPW10387382 (cover-evap)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78747
Leonardo
Job Details: 07/19/2021
Arrived on site to test unit for unit not starting. Found water on float cover. Removed water ran unit test unit and couldnt see any leaks. Advised customer to keep an eye on way they load the unit. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Georgetown, TX 78626
Kayman
Job Details: 07/19/2021
Arrived onsite for dryer fire. Upon inspection I found the terminal block had burnt up and damaged the main harness as well as the power cord. I called safety and reported the situation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Austin, TX 78753
Luis
Job Details: 07/19/2021
Arrived on site for damaged doors found damaged fresh food and freezer door replaced both doors installed nameplate remolded door seal
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Cedar Park, TX 78613
Justin
Job Details: 07/19/2021
"Arrived on site to install previously diagnosed parts. I installed the new IM and harness. I then jumped the harvest and fill. The IM is now working as designed. No leaks observed at the time of service. I found the customers valve to be very loud, he informed me it had always been like that.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Austin, TX 78717
Wesley
Job Details: 07/19/2021
Arrived onsite and replaced the strike which had snapped. Unit is otherwise operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near San Marcos, TX 78666
Andrew
Job Details: 07/19/2021
"Arrived on site to test unit for not spinning or agitating. Found capacitor was just hanging with red and orange wires cut. Attached wires together using buttconnectors and replaced cap, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
AMANA DRYER
Model NED5800HW0
Near Leander, TX 78641
Kayman
Job Details: 07/19/2021
Arrived onsite for dryer not operating and no power. Upon inspection I confirmed good voltage at the terminal block. I accessed and replaced the main control and console. The unit powered on and operated as designed. I advised the maintenance personnel to have the vents cleaned out to prevent any further issues with this unit. Moisture will travel back to the unit if it cannot escape through the vent. I used the test kit to confirm bad airflow. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Briarcliff, TX 78669
Robert
Job Details: 07/19/2021
Arrived on job for complaints of leaks. Found the dishwasher uninstalled and kitchen under repairs. From pictures taken by contractor I replaced the valve. Supply hose looks like it should be replaced before reinstalling unit.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Georgetown, TX 78633
Lou
Job Details: 07/19/2021
"Arrived on site to install washer water hoses for the customer. Upon arrival, the customer provided the new hoses and I installed them and checked for leaks. Unit is operating as designed and no leaks. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Georgetown, TX 78628
Kayman
Job Details: 07/19/2021
"Arrived onsite for refrigerator not dispensing water or ice. Upon inspection I found the ice bin full of a solid block of ice. I also found the water dispenser would barely dispense water. I removed the filter and the water dispenser worked as designed. I installed a pressure reducer valve on the supply line but the issue remained. I put the unit into diagnostics and tested voltage going to the ice maker. I found 12VDC present at the harness to the IM but the ice maker would not respond to any of the tests in diagnostics. I also found correct voltage at the fill tube heater connector. I am ordering the ice maker, valves, and filter housing to complete the repair but advised the customer that the issue may be a faulty filter in the unit causing pressure issues within the water system of the unit. I also found the unit to be set to 41 in the RC and -3 in the FC so I charged it to the recommended temps. Office to R/S due to part availability. ; ordrng 1 W11312191 (Inlet valve) and 1 W11535162 (Dual valve) and 1 W11451366 (Housing) and 1 EDR2RXD1 (Filter) and 1 W11115534 (Ice maker)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Austin, TX 78728
David Z
Job Details: 07/19/2021
"Arrived on site to diagnose microwave that display panel blanks out on. On arrival customer informed the display would black out, but you can still hear button presses. Occasionally the under hood light would also stop working. Replaced display and control to resolve, ribbon cable and connections look good, so there is likely a short in one or both Components. Verified unit is working as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, TX 78733
Kevin
Job Details: 07/19/2021
"Arrived on site and found dryer will hum when started but drum is not turning. Disassembled dryer and found motor will start if spun by hand, sent one video to SW.A new motor will be needed to complete repair.; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Manor, TX 78653
Matthew
Job Details: 07/19/2021
"Arrived onsite for freezer not cooling and leaking. Upon arrival found freezer was working. Unit was power cycled and seems to be cooling. However, unit is leaking. Leaking is being caused by suction line in compressor compartment freezing over. When the unit goes into defrost the line thawed and water drips underneath unit. Possible overcharging. Will need a sealed system technician scheduled for 2 hrs to recover refrigerant, replace dryer and charge to correct level. Double check with tech line for proper amount of refrigerant. Office to reschedule. ; ordrng 1 2HR (2 HR) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 07/19/2021
Arrived on site to diagnose a refrigerator with light not working. Found failed led modules and they will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 4 W11462342 (Led module)s
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 07/19/2021
Arrived on site to replace previously ordered parts for ice machine. Replaced circ pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near New Braunfels, TX 78132
Noah D
Job Details: 07/19/2021
"Arrived on site to inspect unit for not cooling freezer section. Upon inspection found the unit was not showing a complete frost pattern and the thermistor was in range. Checked for dye and found a leak in the capillary tube, took picture and showed PR who confirmed leak, ordering sealed system parts. Office to reschedule. PLEASE place on cancellations. Sr # 7731274404; ordrng 1 W10248589 (evaporator) and 1 W11506635 (ACCESS ) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Dripping Springs, TX 78620
Luis
Job Details: 07/19/2021
Arrived on site for no ice. Found fill tube frozen diagnosed a defective heater on fill tube assembly ordering a new freezer door. ; ordrng 1 LW11026425 (Fzr door SS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN602ESS01
Near Austin, TX 78735
Robert
Job Details: 07/19/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Austin, TX 78729
David Z
Job Details: 07/19/2021
Arrived on site to diagnose washer that is moving around and banging. On arrival saw unit spinning and it appeared wobbly. Found basket loose due to damaged hub. You can hold tub and wiggle the basket around a good margin. Ordering new hub and gearcase to resolve. ; ordrng 1 W10528947 (Hub) and 1 W11454734 (Gearcase)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Austin, TX 78724
Jacob
Job Details: 07/19/2021
Arrived onsite for door to the unit not turning off the light and not starting. Had the customer show me how they operate the door and noticed that the customer would close the door softly. Showed the customer the correct way to allow the door to close in order for the unit start properly and the light to shut off. No issues at this time. Job complete
We serviced a
GE REFRIGERATOR
Model PFE29PSDCSS
Near Killeen, TX 76542
Al
Job Details: 07/19/2021
"Arrived back on site to install previously ordered thermistor. Disassembled, installed and reassembled and told the customer to wait approximately 24 hours for the unit to reach optimal temperatures.JOB COMPLETE"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Killeen, TX 76549
Tyler
Job Details: 07/19/2021
Arrived on site for ice machine needing previously diagnosed sealed system repair. Upon arrival I found unit lost all refrigerant and found leak in evap coil. After disassembly of unit I installed needed parts and reassembled and charged unit with 5.75oz of refrigerant after verifying there were no leaks. Found after letting unit run for over 30 minutes that ice production is working well and needs a full 24 hrs to fill ice bin up.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Salado, TX 76571
Tyler
Job Details: 07/19/2021
Arrived on site for refrigerator not making ice correctly. Upon arrival ran all icemaker related diagnostic test found everything passing except for test 120 when checking voltage for the icemaker we found that at the P 10 nine and 10 connections that there was not 12 DC volts go to the unit like it was supposed to instead I was only getting one bolt. Will need office reschedule to return and install new icemaker trident UI as well as a bella Ui. Also found trident ui lights not fully lighting up and Bella ui is changing sett8ng randomly on its own.; ordrng 1 W11456121 (Ui control) and 1 W11099789 (Ice maker) and 1 W11314429 (Ui (Bella))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Copperas Cove, TX 76522
Al
Job Details: 07/19/2021
"Arrived on site and inspected French door refrigerator with frost buildup in the freezer compartment. Confirmed the complaint and found the door wasnt sealing due to the excessive ice buildup from door not closing issues. Disassembled the entire door, containers and rack from the freezer compartment and used my steamer to melt the ice buildup. Used spray to lubricant the rails, checked rails and all checked good. customers to clean the bins, reassembled and unit closed as designed to customers satisfaction. JOB COMPLETE"
We serviced a
MAYTAG DISHWASHER
Model MDB7130AWB
Near Waco, TX 76710
Jonathan M
Job Details: 07/19/2021
"Arrived on site for a dishwasher that is not draining. Inspected unit and work area. Found the unit we come on but sort of several button is not working and the drain pump not draining out water.
We serviced a
WHIRLPOOL WASHER
Model LXR9245EQ1
Near Killeen, TX 76549
Al
Job Details: 07/19/2021
"Arrived on site and inspected washer that would add water, the timer would constantly tick, but wouldnt advance and the water level switch was adding too muck water on the smaller loads. The unit wouldnt agitate. Ordering the coupling, timer and water level switch and authorization. Needs more work.; ordrng 1 285753A (Coupling) and 1 3949208 (TIMER) and 1 3949184 (Water Temperature Switch)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE00
Near Belton, TX 76513
Tyler
Job Details: 07/19/2021
Arrived on site to install previously diagnosed leveling foot and re-diagnose a bad water valve. Upon arrival installed foot and inspected water valve found that there was a leak on the icemaker side of the valve not shutting all the way. Was able to install new valve reassembled and tested unit and found everything functioning as designed left parts installed with customer call complete
We serviced a
MAYTAG DRYER
Model MEDX700XL0
Near Copperas Cove, TX 76522
Al
Job Details: 07/19/2021
"Arrived on site and inspected dryer not heating. Confirmed the complaint and disassembled and found the element was defective causing the malfunction. Removed, replaced and reassembled the unit and the unit not heating as designed. Customer satisfied. JOB COMPLETE"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Lorena, TX 76655
Jonathan M
Job Details: 07/19/2021
Arrived on site for a washing machine that still not washing clothes properly. Inspected unit and work area. The customer advised that the unit agitation does not work and seems to click while in use. He advised the clothes are not really moving when the unit is supposed to be agitating. Confirmed customers complaint and found the cam disconnected from the shifter. Replaced the shifter with an actuator from truck stock. Test of the unit several times doing manual testing and the unit is working as designed. Call complete.
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Lorena, TX 76655
Jonathan M
Job Details: 07/19/2021
Arrived on site I turnstile previously diagnosed parts. Inspected unit and work area. Replace control and reassembled and installed the unit into the wall. I advise the customer did you get the unit time to make ice. I did advise him to call back if he has further issues. Call complete.
We serviced a
KITCHENAID OVEN
Model KODE900HSS00
Near Oglesby, TX 76561
Jonathan M
Job Details: 07/19/2021
"Arrived on site for an oven that is condensating in the inner glass. Inspected unit and work area. The customer advised that the unit seems to be condensating in the upper oven door glass between the inner and outer glass when he is using his lower oven but not the upper oven. I ran the unit through diagnostics and found an F2 E1 (UI stuck key) error code. Tested the upper cooling fan and the lower cooling fan in the component activation tests and the unit ran as designed. I called Whirlpool Techline and spoke to Joel SR# 7731267212. He advised that the issue this customer is having is completely normal due to the doors not being completely sealed and condensation being evacuated from the lower oven. He advised that the upper oven door will have a larger degree difference then the steam that is being pushed out and said that is why when he uses the upper oven and the upper door is hot, steam is not present in that upper door. He advised that this is normal operation. He did instruct the customer to use aluminum foil or tops to his dishes to lessen the amount of moisture being removed off from his food, use the upper oven for dishes containing more moisture ,or to use both ovens to eliminate this issue. Unit is working as designed. Call complete."
We serviced a
GE REFRIGERATOR
Model GFE28HSKISS
Near Waco, TX 76712
Jonathan M
Job Details: 07/19/2021
"Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. Checked the icemaker function on the door and found the icemaker had been turned off. Turn the icemaker back on and within a minute, the unit began to cycle and harvest. The unit dumped ice and refilled as designed. I did advise the customer since the unit did make a fresh batch of ice and refilled, it appeared that the issue was just that the icemaker itself was turned off. Customer was unaware of how to turn the icemaker on and off from the user interface and I went over how to do that. I advise the customer to call back if he has any further problems. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Waco, TX 76701
Jonathan M
Job Details: 07/19/2021
"Arrived on site for refrigerator that?s making a loud sound as it defrosts. Inspected unit and work area. The customer advised that when they called in, the unit had made the sound twice and was extremely loud. He advised that since they had called in the service repair on it, it is self corrected and has not made the noise since in the last two weeks. Checked both freezer and refrigerator for any defrost issues and found none present. Went through several components from the evaporator fan, damper Control, and compressor. The unit ran as designed. I did advise the customer to call back if any further issues persisted but the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Waco, TX 76705
Jonathan M
Job Details: 07/19/2021
"Arrived on site for a washing machine that?s making loud sounds during the rent cycle. Inspected unit and work area. Placed unit in service diagnostics ad found an 7 E7 (motor unable to reach target rpm) and F0 E5 (off balance load) error codes. Ran the unit through a high-speed spin and found the unit making a grinding sound as it spun. Looked underneath the unit and found the belt had been stripped and oil has been leaking from the transmission. Unit will need a new transmission gearcase, cam, and belt for repair. Ordering gearcase and office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule for two hours on return visit.; ordrng 1 CNOTE (2 HOURS) and 1 W11423758 (GEARCASE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Leander, TX 78641
Lou
Job Details: 07/19/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=5 degrees and ice box=6 degrees. I placed the unit in diagnostics and tested the ice maker in test 56 and it showed the E5 error code. I tested the thermistor in test 58 and it showed to be open. Tested the ice maker harvest in test 57 and it harvested and tested the fill tube in test 45 and it failed to fill , but I could hear the valve opening. I advised the customer of my findings and am ordering the ice maker, fill tube heater, dual valve and will return with the prescreened parts. The water dispenser is operating as designed. The ice maker and hv control will need to be replaced and then test the ice maker fill tube in test 45. If it continues to fail, replace the fill tube heater. No water leaks observed during service. ; ordrng 1 W11087201 (Fill tube heater) and 1 W11483245 (Ice maker) and 1 W11482383 (Dual valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Salado, TX 76571
Tyler
Job Details: 07/19/2021
(CH) Arrived on site for fc not sealing gasket properly. Upon arrival found FC gasket hanging off on the bottom of the door. Tried to reinsert it with the same outcome. Also found rc gasket not sitting correctly. Ordering both a new FC gasket and rc gasket to replace upon return. Office to reschedule when eta on parts is available.; ordrng 1 W10838574 (Rc gasket white) and 1 W10861499 (FC door gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB01
Near Temple, TX 76501
Al
Job Details: 07/19/2021
"Arrived on site and inspected ice maker leaking extra water into the ice container. Confirmed the complaint and found the container has a massive ice block stuck to both the ice maker and inside the ice container. Due to this issue, the ice container is ruined and will need to be replaced. Ordering the complete container and will return with the ice maker. ; ordrng 1 WRS325FDAB01 (Complete ice container)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Kyle, TX 78640
Robert
Job Details: 07/19/2021
Arrived on job for complaints of not washing. Found actuator not in proper location. Will need actuator to complete repairs. ; ordrng 1 W10913953 (actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Marcos, TX 78666
Andrew
Job Details: 07/19/2021
"Arrived on site to test unit for FC door slide getting caught on left side. Found mounting screw was loose causing issue. Secured screw, tested unit, unit works good. Advised customer to open and close door from center of handle to prevent hang ups and air leak. No leaks detected. Job complete."