Near Austin, TX 78744
Leonardo
Job Details: 09/10/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site to test unit for no power, checked unit found blown fuse, replaced fuse, test unit by heating water for one minute, water heating, unit working correctly, job complete."
Near Austin, TX 78731
David
Job Details: 09/10/2020
REFRIGERATOR JENN-AIR JFC2290REP02 Arrived on site To replace freezer compartment door. Replaced door and transferred handle. All is now working as designed. Call complete.
Near Buda, TX 78610
Robert
Job Details: 09/10/2020
DRYER MAYTAG MEDX655DW Arrived on job for complaints of not starting. Found the door switch broken. Replaced switch and test.
Near Georgetown, TX 78633
Tyler
Job Details: 09/10/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for washer that would not turn on and showing a locking code. Upon further inspection I found that I could not even put the washer into a diagnostic test because the UI would not respond I tested for proper voltage from the main control to the UI I found that it was playing the right power but that the UI occasionally would just not respond to communicate back to the ACU. I did attempt to install a new user interface control and after running a few test I was able to get the washer working about 90% of the time but I found that there is still a communication issue between the main UI and the ACU main control we will need to return with a new ACU in order to make the final repairs to the washer Office to reschedule due to parts being out of stock; ordrng 1 W11322905 (cntrl-elec)
Near Georgetown, TX 78633
Tyler
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for washer grinding and hitting edge of units frame. Customer stated unit would make a grinding sound during agitation and bang around off balance during spin cycle. I ran a test cycle for both of those cycles and found the gear case is internally grinding but has also stated breaking free of the hub mounting it down and is leading to tub getting thrown off balance during spin. Attempted to remove gear case but found wash plate locked to gear case even after screw was removed. Unit will need a rebuild of both tub/basket, gear case, splutch, etc.. Need weighed for 2 hrs and 2 techs; ordrng 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W10759923 (nut) and 1 W11219115 (TUB) and 1 W11283592 (motor-drve) and 1 W11385424 (RETAINER ) and 1 W11395618 (CAPACITOR ) and 1 WP8533928 (screw) and 6 WP8533953 (screw)s and 1 WPW10006384 (drive belt) and 1 WPW10215093 (clean out filter)"
Near Lago Vista, TX 78645
Lou
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice dispenser motor failure, I removed and replaced the motor and shaft and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78717
Jimmy J.
Job Details: 09/10/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for clock running too fast in control. Found WIFI was never turned on. Helped customer download the whirlpool app and connect account to microwave/oven. Clock has been reset and will keep the correct time. Job complete.
Near Austin, TX 78758
David
Job Details: 09/10/2020
DRYER WHIRLPOOL WED560LHW0 Arrived on site to install belt switch to resolve dryer no start. Replaced belt safety switch and retested. Unit is now running and operating as designed. Call complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/10/2020
REFRIGERATOR FRIGIDAIRE LFHT1817LB4 "Arrived on site for customer complaint of unit not cooling, found defrost heater open and defrost thermostat open, I replaced both parts, unit tested good."
Near Bee Cave, TX 78738
Richard
Job Details: 09/10/2020
OVEN JENN-AIR JGRP548HL00 Arrived onsite for the range not working properly and oven rack not working correctly. During testing found that could not put range into diagnostics. And found that the oven rack is retracting back when out. There is a service pointer for the racks. Ordering racks and ordering controls for the oven beeping while operating and not preheating intermittently. Office to schedule ; ordrng 1 W10871065 (CONTROL BOARD ) and 1 W11100277 (CONTROL BOARD ) and 1 W11110768 (cntrl-elec) and 2 W11111342 (RACKS )s and 1 W11219188 (UI)
Near Georgetown, TX 78633
Cliff
Job Details: 09/10/2020
WASHER WHIRLPOOL MVWX655DW2 Arrived on site to diagnose a washing machine that is not cycling. Tested unit and found drain pump wiring not connected. Reset wiring to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Bastrop, TX 78602
Matthew
Job Details: 09/10/2020
MICROWAVE GE JVM3160RF6SS "Arrived onsite for microwave sparking and tripping breaker. Unit is having high voltage issues. Need to order magnetron, capacitor and diode. Bringing fuse and thermal fuse just in case. Could not locate parts, need research. Office to reschedule.; saved tckt"
Near Dripping Springs, TX 78620
Robert
Job Details: 09/10/2020
DISHWASHER GE GDF540HSF2SS Arrived on job for complaints of not running. Ran diagnostics and found code for communication recommended replacement of control. ; ordrng 1 WD21X22276 (kit main board)
Near Seguin, TX 78155
Noah D
Job Details: 09/10/2020
WASHER WHIRLPOOL WFW5620HW "Arrived on site to inspect washer for having issues filling, upon inspection found the water level switch faulty, replaced switch. No problems found. Complete"
Near Bee Cave, TX 78738
Richard
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KRSC703HBS00 Arrived onsite for the refrigerator FF section not cooling. During testing found that the evaporator frozen solid. Advised customer that it will need to be de thawed. Did a long defrost test and couldn’t really hear the sizzling sound due to ice build up. Evaporator fan did not come on during testing. Thermistors checked ok in diagnostics. Ordering all parts to fix the issue. Office to schedule ; ordrng 1 W10316760 (thermistor) and 1 W10316760 (thermistor) and 1 W10857624 (heater) and 1 W11098695 (fan-scroll) and 1 W11172798 (cntrl-elec) and 1 W11340158 (UI) and 1 WPW10226427 (cntrl-elec)
Near Georgetown, TX 78626
Tyler
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for refrigerator needing a previously diagnosed filter housing. After installing new part I retest the unit to ensure that everything was getting water supply to there are no leaks before during or after repair and use it is now functioning as designed call complete
Near Harker Heights, TX 76548
Al
Job Details: 09/10/2020
REFRIGERATOR FRIGIDAIRE FRS6LF7FS4 Arrived on site and inspected icemaker.Removed and replaced it.Also checked supply lines at the valve.Customer told to wait approximately 24 hours for ice production
Near Austin, TX 78705
Leonardo
Job Details: 09/10/2020
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site to test unit for oven making loud vibrating noise, test unit, could not find any vibration, advised tenet to observe if washer could be causing vibration, job complete."
Near Austin, TX 78749
Luis
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KSCS23FVMS01 "Arrived on site for cooling compliant. Main control shutting itself on and on diagnosed a defective main control
Near Austin, TX 78703
Jacob
Job Details: 09/10/2020
WINE COOLER KITCHENAID KUWL204ESB02 Arrived onsite for unit not cooling. Tested unit. Kept hearing start device trying to turn on compressor. Compressor was not responding. Also possibly a sealed system issue. Ordered parts. Rescheduled with customer. ; ordrng 1 8201787 (compressor) and 1 W10163273 (drier-tube) and 1 W10778965 (overload) and 1 W10778966 (thermistor)
Near Austin, TX 78703
Luis
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL MBF2258FEZ01 "Arrived on site for cooling complaint. Unit exited defrost cycle,compressor and fans running,freezer is empty,ice has been made,checked temperature reading 10° and slowly dropping unit working correctly at time of visit"
Near Austin, TX 78736
Luis
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for no ice. Ran diagnostics weak air flow from ice box fan,icemaker passed harvest passed water fill diagnosed a defective ice box fan. Installed a new fan ran diagnostics good air flow.
Near Austin, TX 78726
David S
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRT519SZDB05 "Arrived on site for sealed system repair. I inspected the unit and work area. I plugged my gauges in and found low side pressure at 20 inches and the high side at 100. I removed the evap cover and could hear the refrigerant intermittently flow through the evaporator. When the refrigerant would flow through the pressures would go back to normal. I evacuated the system and pulled a vacuum trying to clear the system out. I put a charge into the system and found it doing the same thing, when I evacuated the system I found black tar coming from dryer. After removing the dryer I found that the cap tube is not long enough to put a new dryer on. I called techline and spoke with TJ sr# 7728508316, I advised TJ of the situation and about the burn out. He suggested brazing in an extension on the steel line, and removing the suction line from the compressor and clearing out the oil. I tried to clear the oil out and all flow stopped.
Near Austin, TX 78757
David
Job Details: 09/10/2020
REFRIGERATOR IKEA IX5BBEXDS01 Arrived on site to diagnose refrigerator with ice building in freezer compartment. Found that the Evap drain was clogged and ice was building from defrost water. Melted ice and unclogged drain. Retested and all is working as designed. Call complete.
Near Bee Cave, TX 78738
Richard
Job Details: 09/10/2020
DRYER WHIRLPOOL WED8900BW0 Arrived onsite for the dryer not working. During testing found that the thermal fuse has blown. Replaced thermal fuse and dryer tested good and heating. Complete.
Near Austin, TX 78754
Matthew
Job Details: 09/10/2020
RANGE WHIRLPOOL WFG515S0JS0 Arrived onsite to replace previously diagnosed parts. Replaced passive hinge. Problem was not resolved. Called tech line and recommended replacing both hinges and receivers at the same time. Inserting a good hinge into a bent receiver can warp the new hinge. Need to replace both receivers then both hinges before reinstalling door. SR#7728773258.; ordrng 2 W10031790 (screw)s and 1 WPW10299227 (hinge-door)
Near Austin, TX 78727
Jimmy J.
Job Details: 09/10/2020
DRYER WHIRLPOOL NED4655EW1 Arrived for dryer taking too long to dry. Ran temps and found high temp was achieved but low temp took too long to drop. Venting inside walls to exterior is clogged.
Near Georgetown, TX 78628
Cliff
Job Details: 09/10/2020
OVEN JENN-AIR JJW2830IL00 Arrived on site to diagnose an oven that is making unusual noise. Found panel between upper and lower oven rattling due to heat expansion. Adjusted panel and noise stopped. All is functioning properly at this time.
Near Austin, TX 78739
Luis
Job Details: 09/10/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site for dispenser issue. Found ice not dispensing,can hear shaft and ice container not making full contact ordering updated shaft,ice container and original shaft; ordrng 1 W11033825 (ICE CONTAINER) and 1 W11228132 (SHAFT) and 1 WPW10347114 (SHAFT UPDATED)"
Near Pflugerville, TX 78660
David S
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 "Arrived on site to install previous diagnose part. I gained access to the drain pump. I removed the drain pump and installed a new one. I ensured the new drain pump has the food cutter. I tested the unit, it is operating as designed. Job complete?"
Near Hutto, TX 78634
Andy
Job Details: 09/10/2020
RANGE JENN-AIR JDRP536HL00 "Arrived on site for range burner flame issues. Tested and inspected unit and found RF flame bigger then LR and RF flame. Adjusted and tested and found LR and RF flame the same but RF flame still not the same (Customer on LP and these 3 burners are rated the same at 13000 btu’s on LP.) ordering burner head, cap and LP spud kit. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11319683 (burnr-head) and 1 W11328971 (CAP) and 1 W11428599 (LP SPUDS)"
Near Austin, TX 78705
Jacob
Job Details: 09/10/2020
WASHER WHIRLPOOL CAE2743BQ0 Arrived onsite for unit not starting once coins are inserted. Tested unit. Found that lights would not turn off after being plugged in. Was able to get into diagnostics. Got F1E1 main control fault. ; ordrng 1 W10860464 (cntrl-elec)
Near Austin, TX 78738
Richard
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived onsite for the washer not working properly. Ran diagnostics and found error code F5 E2 lid latch. Replaced latch and control. Calibrated washer and it tested good and no leaks detected complete.
Near Salado, TX 76571
Tyler
Job Details: 09/10/2020
DRYER WHIRLPOOL MED6230HW1 Arrived on site for driving I was getting too hot to the touch. Upon entering diagnostics I could not see any error codes in the fault history as well as any issues while running a diagnostic test and a sensor feedback test. After checking voltage to the dryer I found it it was receiving 240 V. After running the dryer for about 10 to 15 minutes I found that the high limit thermostat would not always allow the heating element to respond at the exact same time each time and sometimes it would stay at the high temps longer than it should. I replace the Highlimit cut off assembly to the unit and retest of the dryer and found that it was functioning as designed with no lingering high temps I also instructed the customer to look into having a dryer vent cleaning done though they claim they recently had one performed. behind the dryer I also found about 7 to 8 feet worth of dryer venting That was smooshed between the dryer in the back wall I informed the customer th
Near Austin, TX 78750
Jimmy J.
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator making loud noise and not dispensing water. I found the FC evaporator fan making noise and the water dispenser not working. I went into diagnostics and ran service test 38 and found the unit defrosting but the three way valve kept trying to find the home position. I did a power reset put it back in forced defrost and the three way valve started functioning properly and water dispenser started dispensing water. Removed evap cover and found coil frosted at the bottom in the front and along the top. Found thermistor loose and dangling. Removed all frost and ice then attached thermistor in correct location with foil tape and zip tie. Unit functioning as designed. Job complete. ;
Near Leander, TX 78641
Kayman
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDTE204ESS1 Arrived onsite for dishwasher not draining with possible glass obstruction. Upon inspection I found a stored error code for a drain blockage. I removed the drain pump and vacuumed out a piece of glass from the drain port. I re attached the drain pump and tested. Unit is working as designed at this time. No leaks were detected during time of service.
Near Austin, TX 78748
Luis
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for light issues. Diagnosed a defective freezer led module,installed a new led module powered unit on all leds working as designed."
Near Austin, TX 78746
Leonardo
Job Details: 09/10/2020
DISHWASHER JENN-AIR JDTSS246GS0 "Arrived on site to replace left and right upper tracks of dishwasher, replaced left and right upper tracks, test unit, unit working correctly, job complete."
Near Georgetown, TX 78626
Cliff
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDF310PAAS4 Arrived on site to diagnose a dishwasher that is not draining. Found debris and drain pump. Removed debris and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed
Near Taylor, TX 76574
Andy
Job Details: 09/10/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for washer not operating and draining nonstop. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Manor, TX 78653
Andy
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for refrigerator not dispensing water properly and going into “Cooling off” again. Turned water for refrigerator at sink and water starting leaking from valve. Tested water dispenser and water dispensed properly. Turned water back off under sink for refrigerator due to leak. Checked for “Cooling off” and found house is losing power at times, and when power comes back on unit goes to factory setting of cooling off, instructed customer on both valve and cooling off. No repairs are needed at this time."
Near Leander, TX 78641
Kayman
Job Details: 09/10/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for microwave not starting upon inspection I found the light coming on when the door is opened and turning off when shut. I put the unit into diagnostics and found a error code of F1E5 and F4E1 indicating issues with the microwave inverter and the cavity temp sensor. Customer also stated he has had some issues with the UI not responding well to touch. I am ordering the microwave control (W11325603 ) main control (W11261167) Inverter (W11325604) console (W11297728) cavity thermostat (W10389447) magnetron (W11346197). Office to R/S due to availability of some parts.; ordrng 1 W10389447 (thrmst-fix) and 1 W11261167 (cntrl-elec) and 1 W11297728 (console) and 1 W11325603 (CONTROL ) and 1 W11325604 (INVERTER ) and 1 W11346197 (MAGNETRON )
Near Lakeway, TX 78738
Leonardo
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDTE304GPS1 arrived on site to test unit for unit not heating, tested unit, found no error codes, tested heating element, heating element working correctly, advised customer to use rinse aid, job complete."
Near Austin, TX 78741
Leonardo
Job Details: 09/10/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to replace control board, replaced control board, tested unit, unit working correctly, job complete."
Near Austin, TX 78729
David
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL DU1048XTPQ3 Customer ordered a new dishwasher and no longer needs service. No repairs performed.
Near Hutto, TX 78634
Andy
Job Details: 09/10/2020
ICE MACHINE KITCHENAID KUIX535HBS00 Arrived on site for ice machine not making ice. Tested and inspected unit and found issues with pump leaking water not allowing enough water to flow over cooling plate to create ice. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near San Marcos, TX 78666
Robert
Job Details: 09/10/2020
WASHER WHIRLPOOL WETLV27HW1 Arrived on job for complaints of no locking. Confirmed the latch not working. Will need 2 tech to complete. ; saved tckt
Near Manor, TX 78653
Matthew
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived onsite for dishwasher stopping mid cycle. Found 4-3 error, faulty wash motor. Ran test cycle and motor would not engage. All other cycle functions passed. Need to order new pump and motor. Office to reschedule .; ordrng 1 W11025157 (pump&motor)"
Near Lago Vista, TX 78645
Lou
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit unplugged. Plugged the unit in and attempted to place in diagnostics and the unit failed to respond. I attempted to re-program the UI and it failed. I removed and replaced the UI and programmed the UI. Unit began to operate as designed. Also, I found the right door handle was broken. No water leaks observed during service. Advised customer to give the unit at least 24 hours to cool. ; ordrng 1 W11163764 (handle)"
Near Round Rock, TX 78664
Kayman
Job Details: 09/10/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite for oven not igniting and not heating. Upon inspection I found the bake ignitor and broil ignitor glowing but would not ignite any gas for cooking. I tested voltage at the ignitor and it tested good I also tested amp draw at the ignitors and they were within range. I replaced the oven gas valve and re tested the unit. The unit is working as designed and no gas leaks detected during time or service. Job complete.
Near Bastrop, TX 78602
Andy
Job Details: 09/10/2020
WASHER MAYTAG MVWC565FW0
Near Austin, TX 78756
Jimmy J.
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KFIS29BBMS03 Arrived on site for fridge not cooling. Removed tower and steamed away frost to remove ice build up on the evaporator. Tested unit and working as designed. Job complete.
Near Spicewood, TX 78669
Brandon
Job Details: 09/10/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for customer complaint of unit not producing ice, found failed sensor inside recirculating pump in diagnostic mode, I replaced the pump, found reservoir drain pump also failed. ordering reservoir pump. ; ordrng 1 WPW10489125 (pump)"
Near Austin, TX 78759
David
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Arrived on site for icemaker overproducing ice. Found bail arm was bent and pulled out of its socket. Reshaped bail arm and locked it in the socket. Unit now properly locks and stops as designed. Call complete.
Near Austin, TX 78731
Kevin
Job Details: 09/10/2020
WASHER WHIRLPOOL WFW560CHW1 Arrived on site to replace dispenser drawer took one picture of replaced drawer. Job complete.
Near Austin, TX 78731
David
Job Details: 09/10/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to install handle due to damaged handle from install. Replaced handle and retested. Unit is now working as designed. Call complete.
Near Austin, TX 78745
Luis
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for no cool. Pierced low side pressure reading 0 with weak frost pattern,diagnosed a defective compressor. Replaced compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to test unit for no power, test unit, found no power coming to unit from outlet, check breaker box found tripped breaker, reset breaker, ran diagnostics on unit, unit working as designed, job complete."
Near Austin, TX 78704
Luis
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for no ice. Ran diagnostics,optics passed ran fan test weak air flow,E5 error code,ran thermistor test passed. Exited diagnostics weak air flow,power cycled unit good air flow diagnosed a defective main control,installed a new main control powered unit on ran diagnostics all test passed."
Near Bastrop, TX 78602
Andy
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site to install previously diagnosed evaporator cover and control. Removed failed evaporator cover and replaced with new, went to replace control and found incorrect part in box. Ordering needed control. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11333076 (CONTROL )"
Near Dripping Springs, TX 78620
Robert
Job Details: 09/10/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on job for complaints of no water found valve not working. Replaced valve and test , operation normal."
Near Hutto, TX 78634
David S
Job Details: 09/10/2020
OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site for a gas smell while the oven is on. I inspected the unit and work area. I tested all the burners, and while they are light I used my gas detector and found no excess gas coming from the cooktop. I tested the bake/broil and while it was light I used my gas detector and found no excess gas when the oven on. I spoke to the customer about how the oven cycles and that the bake/broil burners turn on and off while the oven cycles. The unit is operating as designed."
Near Lakeway, TX 78734
Brandon
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL KDTM404KPS0 "Arrived on site for customer complaint of unit not powering on, found float underneath disconnected, I attached float assembly, unit was not hooked up to power in order to test."
Near Austin, TX 78735
Kevin
Job Details: 09/10/2020
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived on site to test unit for no ice. Found bad water valve. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."
Near Marble Falls, TX 78654
James
Job Details: 09/10/2020
WASHER MAYTAG MVWB765FW0 Arrived on site and tested operation. Found long fill error and drive system over heat error. Ran diagnostics and found bearing has failed in gear case and hot water valve not opening. Installed new gear case and valve. Tested operation and found unit working properly. Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/10/2020
WASHER WHIRLPOOL WFW95HEDW0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site to inspect for leaks. Found that fridge was not level causing water to run over molding at the ice maker. Opened door to ice bucket and found frozen sheets of ice causing ice bucket to remain stuck in place. Adjusted leveling feet due to feet not being engaged at all. Ran ice maker to test for leaks while filling. Ice maker filled as designed. Job complete.
Near Manor, TX 78653
Matthew
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Arrived onsite for bottom mount freezer ice maker not making ice. Found that valve was not activating so replaced valve. Tested voltage into ice maker and was not getting proper voltage. Valve may have caused ice maker to short. Replaced ice maker. Tested unit and unit functioning properly. No leaks present at this time. Job complete.
Near Blanco, TX 78606
Brandon
Job Details: 09/10/2020
COOKTOP JENN-AIR C202 "Arrived on site for customer complaint of FR and LR burners not working, found receptacles failed, and FR burner seized to receptacle. ordering receptacles and burner. ; ordrng 2 12001676 (receptacle assy)s and 2 WPY04100166 (elmnt-surf)s"
Near Jarrell, TX 76537
Tyler
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM06 Arrived on site for fridge with a loud icemaker. After arriving and testing an automatic harvest cycle I was able to confirm the loud grinding of the the ice make motor. I replaced icemaker and ran test harvest again. Unit no functioning as designed with no loud noises. Call complete
Near Austin, TX 78759
David
Job Details: 09/10/2020
DISHWASHER MAYTAG MDB8969SDM "Arrived on site to diagnose dishwasher not starting. Found the start button on the console pressed in and broken/unresponsive. Unit will need a new control panel, which has the keypad in it. Need to order W10620452 control panel, which is an EXPART. Office to get with ext warranty to get part and schedule. ; ordrng 1 W10620452 (panel-cntl)"
Near Austin, TX 78717
Kayman
Job Details: 09/10/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher upper track falling down.upon inspection I found the upper right adjuster wheel broken causing the rack to fall out of track.. I replaced both adjusters. Unit is now working as designed. Job complete.
Near Driftwood, TX 78619
Brandon
Job Details: 09/10/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to replace failed console, I replaced console, unit tested good."
Near Leander, TX 78645
Lou
Job Details: 09/10/2020
WASHER WHIRLPOOL WFW9300VU02 "Arrived on site to inspect washer not draining. Upon further inspection, I placed the unit in diagnostics showing error code f21 and f28. Continued with testing and the unit operated as designed until it got to the drain/spin cycle and the drain pump continued to drain even after all of the water was out of the unit. Previously cleared the drain pump. Removed drain hose from unit to drain pipe and it was clear. Ran unit on spin/drain cycle and the unit drain pump continuously ran and the unit completed spin. I unplugged the unit and removed the level sensor and blew through the sensor tube and found it to be clear. I blew into the sensor ad did not hear the diaphragm open and close. I am ordering the sensor and will return with prescreened parts. No water leaks observed during service, unit left unplugged for safety. .; ordrng 1 WPW10514214 (switch-wl)"
Near Georgetown, TX 78633
Cliff
Job Details: 09/10/2020
OVEN WHIRLPOOL WFG550S0HZ1 Arrived on site to diagnose a range with a door that is not working properly. Found right side hinge broken. Replaced hinge and tested unit. Found all is working properly at this time.
Near Spicewood, TX 78669
Brandon
Job Details: 09/10/2020
ICE MACHINE WHIRLPOOL KUIS18NNXB1 "Arrived on site for customer complaint of unit not producing ice, found cracked water pan and failed reservoir drain pump, also found sealed system leak, compressor would run, condenser motor would run, evaporator would not cool. ; ordrng 1 2313705 (drain pump) and 1 2324334 (reservoir) and 1 CNOTE (SS TECH) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH) and 1 Tj90sf8404 (ACCESS VALVE ) and 1 W10536005 (compressor) and 1 W10843121 (drier-tube) and 1 WPW10218037 (evaporator)"
Near Round Rock, TX 78681
David S
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for fridge no cool. I inspected the unit and work area. I spoke to the customer er and she stated the ice maker is leaking water out the front. I found the unit out of level. I leveled the unit properly. I also found the unit in adaptive defrost, I changed it to basic defrost. I found a small amount of frost build up on the evaporator cover. I put the unit through a forced defrost. I spoke to the customer about adaptive defrost versus basic defrost.
Near Driftwood, TX 78619
Robert
Job Details: 09/10/2020
DRYER WHIRLPOOL WED5100HW0 Arrived on job for complaints of dryer shutting off. Found the vent restriction. Will need to correct air flow issue.
Near Bee Cave, TX 78738
Richard
Job Details: 09/10/2020
COOKTOP WHIRLPOOL KCGS350ESS00 Arrived onsite for the cooktop crates leaving a stain on pots and pans. Replaced crates with the correct parts and adjusted flames to customer specs. No leaks detected complete.
Near Austin, TX 78745
Kevin
Job Details: 09/10/2020
DRYER WHIRLPOOL WED4815EW1 "arrived on site to test unit for no heat. Unit is not receiving proper voltage, both outer legs are receiving 120v. The two outer legs together not reading anything. Unit is also not receiving proper ventilation. Informed maintenance voltage issue and venting clog both need addressed for unit to function as intended."
Near Del Valle, TX 78617
Matthew
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Arrived onsite for ice maker leaking from hose. Tested unit and found that the water inlet valve was not correctly set into ice maker port and was squirting water onto the outside of the ice maker. Made adjustments, reset ice maker and tested unit. Unit functioning properly. Job complete. No leaks present at this time."
Near Austin, TX 78746
Kevin
Job Details: 09/10/2020
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site to replace expansion board from previous diagnosis. Replaced expansion board, tested unit, unit works good. No leaks detected.Job complete"
Near , TX 78633
Chase
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site. Found icemaker did not cycle at all after being replaced. Tested unit and found voltage coming to the ice maker and valve working properly. New ice maker module was defective. Replaced ice maker, it cycled and filled.
Near Austin, TX 78732
David
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDTM504EPA0 "Arrived on site to diagnose dishwasher leaking out the front. Ran unit and found a good amount of water coming down the door and dripping from the center every 15 or 20 seconds. Shortly after heard a grinding noise as well. Removed spray arm and ran again. Leak was not present with power spray arm removed. Installed spray arm and grinding was gone, but unit leaks every rotation by the door. Found plastic separating on the aRm. Ordering spray arm that’s showing out of stock. Office to reschedule when parts available. ; ordrng 1 W10860176 (arm-spray) and 1 W10861526 (pump&motor)"
Near The Hills, TX 78738
Brandon
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDFE104DSS3 "Arrived on site to replace failed sump assembly, after replacing, unit tested good
Near Austin, TX 78727
David
Job Details: 09/10/2020
DRYER WHIRLPOOL WGD85HEFC0 "Arrived on site to diagnose dryer throwing check vent light. Performed diagnostic and error check, found F4E3 for restricted airflow. Used airflow tester and found reading of bad several times. Recommended customer contact dryer vent wizard to have vents cleaned since machine is running as designed with no indication of parts failure, or any drying issue. Call complete."
Near Austin, TX 78739
Kevin
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to replace evaporator fan with wire harness from previous diagnosis. Replaced fan harness and took picture of thermistor placement. Powered unit back on. Job complete.
Near Leander, TX 78641
Lou
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KBLC36FTS00 "Arrived on site to install previously diagnosed and ordered parts. Due to the control failure, I removed and replaced the control kit and tested. Unit began to cool and dropped 12 degrees within approximately 15 mins of being turned on. No water leaks observed during service, job completed. Recommended that the customer give the unit 24 hours to fully cool.
Near Bee Cave, TX 78738
Robert
Job Details: 09/10/2020
FREEZER KITCHENAID KRFC704FPS00 Arrived on job for complaints of no ice. Found icemaker not working no motor functions. Replaced icemaker and ran test 120 it passed. Also pulled out refrigerator and cleaned drain hose out.
Near Austin, TX 78731
David
Job Details: 09/10/2020
COOKTOP WHIRLPOOL sc8900ex "Arrived on site to diagnose cooktop that was not sparking front burners. Checked burners and electrodes and found good. Found 2 bad switches not triggering the spark. Swapped switches with good burners and they lit then, so we know it’s bad switches.
Near Round Rock, TX 78665
Tommy
Job Details: 09/10/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived onsite for oven turning on when off. Upon arrival found UI and Control bad, replaced both and spoke with owners about connecting to WiFi."
Near Austin, TX 78732
David
Job Details: 09/10/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to follow up on F9E0 code that persisted past repair. Called tech line and spoke with Dave, SR7728679068. Dave had me test elements and light circuit, and both are showing good. Recommend replacement of control since elements are within spec. Checked wiring and all wiring is good. Replaced control and retested. All is working as designed now. Light is no longer flickering and all functions work.
Near Round Rock, TX 78681
Jimmy J.
Job Details: 09/10/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived on site for refrigerator not dispensing. Tested the dispenser and found the paddle was not working correctly. Removed the filter and had the same flow rate. Found ice cubes at half normal size. Main water valve and pad will need replacing. Ordering the UI jic.; ordrng 1 W10370592 (PAD ) and 1 W10861425 (UI)
Near Austin, TX 78731
David
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KBFC42FTS04 Arrived on site to follow up on leak in freezer section. On arrival found good amount of ice on FC floor. Cycled and ran icemaker and could not see any kind of leak. Found the Evap drain was clogged and not allowing the water to drain. Unclogged Evap drain and melted down ice. All is working as designed. Call complete.
Near Austin, TX 78738
Richard
Job Details: 09/10/2020
ICE MACHINE KITCHENAID KUIC15PLXS1 Arrived onsite for the ice machine not making ice. Ran diagnostics and found that the heating grid is broken and recirculating pump is not working properly.
Near Leander, TX 78641
Kayman
Job Details: 09/10/2020
WASHER MAYTAG MVWB765FW3 Arrived onsite for washer leaving holes in clothes. I put the unit into diagnostics and tested all functions. All passed I noticed the washplate was slightly loose so I tightened. I called tech line and spoke to Joel he advised me on proper loading and not combining more sensitive clothes with zippers or other clips that could hang up and cause holes. Otherwise the unit is working as designed at this time job complete. SR # 7728768228
Near Austin, TX 78738
Leonardo
Job Details: 09/10/2020
DISHWASHER JENN-AIR JDTSS244GL0 "Arrived on site to to replace blower motor,replaced blower motor, test unit, unit works correctly, job complete."
Near Austin, TX 78705
Jacob
Job Details: 09/10/2020
WINE COOLER KITCHENAID KUWL204ESB00 "Arrived onsite for unit not working. Found that control was stuck, and control board was not responding. Replaced both controls. Tested unit. Unit test good. No issues at this time. Did see a lot of ice build up near the back of the unit.
Near Pflugerville, TX 78660
Andy
Job Details: 09/10/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator lights not working and not making ice or dispensing ice or water. Tested and inspected unit and found failed pantry control and harness has broken wire. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec)
Near Austin, TX 78749
Kevin
Job Details: 09/10/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site to replace console and control board from previous diagnosis. Replaced CB and console, tested unit, unit works good. Added drain loop. Advised customer to place soap pod on left front corner due to pod size and to prevent dispenser issues. Also informed customer to purge cold water before operating unit. No leaks detected. Job complete."