We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/31/2021
Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found frost buildup on evaporator. Performed diagnostics mode and tested thermistor and RC fan. Found fan mot not running. Gained access to to fan and measured DC voltage to fan and found correct. Measured resistance on fan motor and found opened/ failed. Called Whirlpool tech-support and spoke with Anthony. He stated fan motor was bad and to replace fan scroll (SR# 7732619457). Removed ice buildup and fan scroll. Installed new fan scroll and assembled unit. Performed diagnostics mode and tested fan operation and found working as designed. No water leaks detected during service.
We serviced a
GE REFRIGERATOR
Model GYE22KSHHSS
Near Georgetown, TX 78626
Lou
Job Details: 12/31/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=4 degrees and RC=51 degrees. I found the left RC door slightly pushed out. When I inspected the RC section, I found a large block of ice on the RC evap cover and was protruding out of the evap area and pushing the deli drawer outward causing the left RC door to not be able to close (photos). I advised the customer that I would have to reschedule due to the amount of ice on the evaporator and had my customer sign the waiver of damages when defrosting the refrigerator. I recommended that they pull the unit out and place towels around it to help absorb any water that leaks and to unplug the unit at least 48 hours before I returndefrost element and bimetal. I am ordering the main control and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 WR55X38248 (Main control)"
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/31/2021
"Arrived on site for Does appear to have power at all, won?t turn on. Checked the breakers, reset the breakers and verified that the outlet is getting power, however the dryer isn?t turning on at all. Dryer powered on but would only turn motor for a half second. Getting good voltage at the wall and to the board. Tested motor windings and tested good. Replaced control and got the same results. Called Whirlpool tech line and spoke to Ed. Ed had me test the door switch and motor windings again. Ed recommended we replace the main harness and install another control. Ordering main harness W11364723 and control W11481107 to return and complete the repair. SR 7732620217; ordrng 1 W11481107 (Control) and 1 W11364723 (Main harness)"
We serviced a
GE WASHER
Model GFWS3500L0WW
Near Georgetown, TX 78628
Cliff
Job Details: 12/31/2021
Arrived on site to diagnose a washer that is not turning on. Found latch strike not set properly and made necessary adjustments. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78645
Justin
Job Details: 12/31/2021
"Arrived on site for a dishwasher not drying well. I put the unit into diagnostics mode and found stored error code F5E1 for door switch stuck open. I cleared the error codes. I found the door switch as designed. I then ran a diagnostics cycle while monitoring amp draw. I found the heater drawing the proper amperage. The unit is working as designed, and I informed the customer on how the heat works in new units vs older units. I also found the customer not using rinse aid, and informed them on the importance of using it. The unit is working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Manor, TX 78653
Matthew
Job Details: 12/31/2021
Arrived on site for unit not operating. Tested unit and found drain pump was not pumping. Inspected the drain pump and found blockage by a clothing article. Cleared drain pump. Tested unit on auto test. Unit drained correctly allowing the operating functions to operate as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS0
Near Austin, TX 78754
Matthew
Job Details: 12/31/2021
Arrived on site for unit leaking water from bottom. Inspected unit and found water leaking from sump. Need to replace sump and motor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Cedar Park, TX 78613
Justin
Job Details: 12/31/2021
"Arrived on site for a dishwasher not heating, and with a broken heater. Upon further inspection I found the element physically broken in half. I put the unit into diagnostics mode and found stored error code F7E1 for no heat. I found all other components as designed. I installed the new heater and then tested the unit. I ran a diagnostics cycle while monitoring amp draw to the heater, and found it working as designed. No leaks observed at the time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Austin, TX 78731
Luis
Job Details: 12/31/2021
"Arrived on site for icemaker issues. Found ice bin stuck in door,removed ice obstruction in chute tested ice dispenser unit working."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TD2A
Near Killeen, TX 76543
Tyler
Job Details: 12/31/2021
"Arrived on site for dishwasher needing previously diagnosed latch. Upon arrival I reconfirmed issue with unit but foun during tests latch and found it functioning as designed. After further testing though I found a failure within neutral line of unit, also found motor shorting out at .409 ohms. Issue had caused a feed back through main harness, control, ui, and latch leading to unit failing to run. Heater, float switch, high limit thermostat, drain motor all passed inspection. Will need office to get with ahs for further approval before proceeding with any repairs. Office to reschedule once autho/parts is known.; ordrng 1 5304518467 (Ui SWITCH ASSEMBLY) and 1 154844301 (Motor) and 1 154595901 (Bracket) and 1 Cnote (Need ahs autho!) and 1 Cnote
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Killeen, TX 76542
Tyler
Job Details: 12/31/2021
Arrived on site for dishwasher not dissolving soap correctly. Upon arrival confirmed issue and found f4e3 error (wash motor error). After further testing I found unit filled and drained as designed. Tested power from ACU to motor and found acu receiving & sending proper power supply but motor still not engaging. Also documented issue with techline (Sr#7732558521) . Call complete ; ordrng 1 W11085683 (Sump/motor (only order if customer approves))
We serviced a
FRIGIDAIRE RANGE
Model FGGF3056KFR
Near Lockhart, TX 78644
Andrey
Job Details: 12/31/2021
"Arrived on site to test unit for burner not igniting, tested unit found burner was really dirty with grease not allowing it to spark in right place, replaced front left burner and cap, tested burners, all burners now igniting, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402EPA01
Near Austin, TX 78704
Robert
Job Details: 12/31/2021
Arrived on call for complaint of no ice. Checked icemaker and it was turned off. And no ice in tray. Turn icemaker back on and it cycle and filled with water.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Canyon Lake, TX 78130
Noah D
Job Details: 12/31/2021
"Arrived on site to inspect unit for leaking during final spin. Upon inspection found no leaks in valve, drain pump of any cracks in basket. Filled with water and spun, no leaks found, water spots are found around top edge, instructed customer that it must be leveled and not overfilled. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Luling, TX 78648
Andrey
Job Details: 12/31/2021
"Arrived on site to replace element due to recall, replaced element tested unit,unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near New Braunfels, TX 78130
Noah D
Job Details: 12/31/2021
"Arrived on site to inspect unit for not illuminating lower freezer. Upon inspection found the units lower light out causing issues, replaced 1 module and tested. Complete"
We serviced a
MAYTAG DRYER
Model MEDE300VF2
Near New Braunfels, TX 78130
Andrew
Job Details: 12/31/2021
Arrived on site to test unit for not turning. Found drum spinning as designed. Found element is bad. Ordering element and belt switch as a precautionary. Office to reschedule. ; ordrng 1 WP8544771 (Element) and 1 WPW10411937 (Belt switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78130
Noah D
Job Details: 12/31/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the icemaker full of ice and motor worked. Customer was very adamant about the issue, replaced icemaker . Changed temps and tested. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near New Braunfels, TX 78130
Andrew
Job Details: 12/31/2021
Arrived on site to test unit for not heating. Found bad thermal fuse. Replaced fuse tested unit and found venting was clogged restricting air circulation. Customer stated vent just hangs underneath home. He pulled vent out and found a huge lint build up around vent underneath home. Advised customer to consider setting venting system up differently to prevent future issues and eliminate any potential fire hazards. Unit working as designed. Job complete.
We serviced a
SAMSUNG DRYER
Model DV45K6500EV/A3
Near Cedar Park, TX 78613
Justin
Job Details: 12/31/2021
Arrived on site for a dryer making a loud noise when on. I tested the unit and could hear a loud rattle coming from the back of the tub. I gained access to inside the unit and found the back two wheels had broken their bearings. Due to this the wheels were not stable and were causing a loud sound. I installed the wheels and then tested the unit. The unit is no longer making the noise and is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Waco, TX 76706
Jonathan M
Job Details: 12/31/2021
Arrived on site for a dryer that is not eating. Inspected unit and work area. Confirm the customers complaint and check voltage at the terminal block. Found proper voltage. Checked all heating components and found the thermal cut off open. Replaced thermal cut off and test of the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Georgetown, TX 78633
Cliff
Job Details: 12/31/2021
Arrived on site to install new grate for cooktop replaced grate and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Leander, TX 78741
Kimo
Job Details: 12/31/2021
Arrived onsite for refrigerator making no. Upon arrival I gained access to the evap fan and found the noise coming from the motor I am ordering 1x wp2176759 evap fan motor and 1xwp2315549 bushings..; ordrng 2 WP2176759 (Evap motet bushings)s and 1 WP2315549 (Evap fan motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48FTX04
Near Austin, TX 78703
Luis
Job Details: 12/31/2021
"Arrived on site for cooling complaint. Removed evaporator cover found partial frost pattern on evaporator,diagnosed u it will need a uv drier. Ordering a uv drier and access valve. ; ordrng 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Leander, TX 78641
David Z
Job Details: 12/31/2021
"Arrived on site to diagnose refrigerator not dispensing ice at times. On arrival customer advised me that when trying to get ice there are times you have to mash the paddle to get it to dispense. On occasions ice would also get stuck in the chute and have to be cleaned out. Advised to empty the ice bucket regularly since customers are not heavy ice users, and this will keep it from clumping as bad and make it easier to dispense. I showed the customer to trigger the dispenser paddles from the top, since it is hinged at the bottom this will make it take the least pressure to use. If issue gets worse and will not dispense we need to order 2 new paddles for the ice and water. At this time unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Liberty Hill, TX 78642
Kimo
Job Details: 12/31/2021
Arrived onsite for washer off balance. Found unit not leveled. I adjusted feet and tested unit by running drain and spin and found unit operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Austin, TX 78721
Matthew
Job Details: 12/31/2021
Arrived onsite for freezing over in rc evaporator. Need to order thermistor and rc fan scroll. Need AUTHO. Office to reschedule.; ordrng 1 W11098695 (Fan scroll) and 1 W10316760 (Thermistor)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Andice, TX 78628
Kimo
Job Details: 12/31/2021
"Arrived onsite for a washer making a grinding noise in agitate and squeal noise in spin. Found the gearcase failing causing the grinding noise and the belt causing the squealing noise. Also found the pulley cover and screws missing, unit will require W10721967 CAM, 2EA W11573574 SCREW, W11409708 SHIELD, W11239857 BELT, W11423758 GEARCASE.
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Austin, TX 78757
Scott
Job Details: 12/31/2021
"Arrived on site for,replaced ui console . Ran diagnostics, no error codes and no stuck buttons . No lint build up at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Cedar Park, TX 78613
David Z
Job Details: 12/31/2021
"Arrived on site to diagnose refrigerator with FC light out, and frost built in FC. On arrival customer advised me they had frost all over the ice maker one morning, but it has since melted off and not returned. Unit door was not fully closed and allowed an air leak, which caused the frost. The light was not triggering because the switch was frozen in position. Replaced FC switch to fix light. Customer said the noise has since stopped and was not there currently. I let them know if its due to the uneven floor just moving the unit slightly will resolve. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/31/2021
"Arrived on site for ref intermittently cooling. Inspected unit and work area. Measured temperature in FC at 1? and RC at 35? at top and 38? at bottom. Inspected door gasket and found sealing. Performed diagnostics mode and tested components and found all operating. Inspected frost pattern and complete. Found unit operating as designed, no water leaks detected during service. Spoke with customer on user care guide and operation."
We serviced a
GE REFRIGERATOR
Model ZISS480DMASS
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/31/2021
"Arrived on site for refrigerator dispenser paddle stick when dispensing ice or water. Inspected unit and work area. Tested dispenser operation and found working. Disassembled unit to gain access to paddle. Found sticky residue possible causing issue. Measured resistance on switch while engaging switch and found opening and closing. Informed customer on diagnostics, need to clean dispenser housing and he requested to replace switch as while. Disassembled housing and cleaned with vinegar water. Removed failed switch and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Austin, TX 78747
Luis
Job Details: 12/31/2021
"Arrived on site for loud noise. Ran diagnostics loud noise while running freezer fan,removed evaporator cover found evaporator incased in ice,diagnosed a defective harness. Defrosted the evaporator replaced harness assembly.
We serviced a
SAMSUNG WASHER
Model WA45H7000AE/A2
Near Austin, TX 78754
Matthew
Job Details: 12/31/2021
Arrived on site to work on customers range.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2665XEM7
Near Austin, TX 78757
Scott
Job Details: 12/31/2021
"Arrived on site for weak water flow for dispenser and small er then normal cubes . Found dual valve having weak flow . Replaced valve , still weaker then normal flow . Recommend replacing filter head and rear valve . Also reordering dual valve if needed . No water leaks detected at time of service. Call to set return. ; ordrng 1 W11346622 (Filter head) and 1 WPW10498990 (Rear valve)"
We serviced a
WHIRLPOOL OVEN
Model RBD305PDQ10
Near Lago Vista, TX 78645
Justin
Job Details: 12/31/2021
"Arrived on site for an oven with the console not working. I tested the unit and found it functioning as designed, except the LEDs in the UI were not lit. I tried resetting the breaker, but the UI still did not light up. This indicates a faulty UI.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Marcos, TX 78666
Noah D
Job Details: 12/31/2021
"Arrived on site to inspect unit for leaking from bottom side, upon inspection found calcium around valve stems causing leaks. Cleared calcium and unit still leaked but much slower. Ordering new valve. Office to reschedule ; ordrng 1 W10341320 (Double valve)"
We serviced a
GE REFRIGERATOR
Model GFE29HSDISS
Near Copperas Cove, TX 76522
Al
Job Details: 12/31/2021
"Arrived to inspect unit not cooling properly. Discovered a bunch of pet hair at the back of the unit. Removed the cover and found the compressor was burning hot to the touch. Found the condenser fan was defective and not running. Ordering the condenser fan, main control and evaporator fan. NOTE condenser fan may have damaged the compressor. ; ordrng 1 WR60X10358 (FAN MOTOR, COND) and 1 WR55X25146 (MAIN BOARD) and 1 WR60X29099 (REFRIGERATOR FRESH FOOD FAN)"
We serviced a
KITCHENAID COOKTOP
Model KCES556HBL00
Near West, TX 76691
Jonathan M
Job Details: 12/31/2021
"Arrived on site for a cooktop that had a spark and now the right front burner does not work. Inspected unit and work area. Was unable to call Safety or Techline due to the holiday and lines being down. Remove the cooktop and found that the right front burner had a piece of the filament missing. No damage was done to the cooktop glass, switches, or harness. Went to replace the right front burner but found the burner ordered was the right rear burner and not the right front burner. Ordering the correct part .; ordrng 1 W11259508 (RF burner)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Mart, TX 76664
Jonathan M
Job Details: 12/31/2021
Arrived on site for refrigerator thats not making ice. Inspected unit in work area. Confirmed the customers complaint and found very little ice cubes inside the icemaker. Tested the unit and good night get the unit to jump. Unplugged and replug in the unit and tried to jump it again. Still had no response. Had voltage going to the motor but the motor was not turning. Replaced the icemaker and tested the unit again. The unit filled with and did not fill correctly. Only a third of the ice cube tray had been filled. Checked the valve and reservoir for any frozen lines or issues with voltage. Check the water dispenser and found very little water flow coming from the water dispenser. Checked the waterline at the wall and found water barely dribbling out of the wall. Advise the customer that they would need to get a plumber out to fix their water supply issue. The customer then got a call from the sun a minute later and advised that they had lost all water pressure to the area. Advise the customer to call back if they have any further issues. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Luling, TX 78648
Andrey
Job Details: 12/31/2021
We serviced a
KENMORE WASHER
Model 796.4137321
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/31/2021
"Arrived on site for washer leaking water. Inspected unit and work area. Removed top and performed diagnostics mode. Monitored all components operation. Found dust in top of pedestal, sign of no water leaking from underneath unit. Found water valve and hoses dry. Found door gasket not drain water and holding standing water. Found door gasket will need to be replaced.
We serviced a
KITCHENAID DOWNDRAFT
Model KIRD801HSS1
Near Lago Vista, TX 78645
James
Job Details: 12/31/2021
Performed streem diagnosis. Found downdraft will rise but the fan not running. customer can turn the fan switch on and off a couple of times and it will come on. unit has a failed fan switch.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/31/2021
"Arrived on site for WHEN ITS ON IT DOESNT FINISH A CYCLE--DIDNT FINISH THE SPIN CYCLE--WATER DID DRAIN OUT--CLOTHES NOT ADVANCING THROUGH CYCLES. Placed in diagnostics and F7E1, F7E7 came on. Cleared error codes. Gained access to motor and gear case and found wheel that attaches to the motor had melted off threads. Heavily saturated oil over dust cover, belt, cam, capacitor, actuator, and motor. Took pictures for quick pics of findings. Washer will need a new gear case (W11454734), motor (W11283592), cam (W10721967), belt (WPW10006384), capacitor (W11395618) and actuator (W10913953) to complete the repair. Will return with all previously ordered parts. Explained to customer our office would be reaching out to AHS with findings and either our office or AHS would be contacting them. ; ordrng 1 W11283592 (Motor) and 1 W11395618 (Capacitor) and 1 WPW10006384 (Belt)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near New Braunfels, TX 78132
Andrew
Job Details: 12/31/2021
Arrived on site to test unit for strange noise while running. Found noise is water from spray arms spraying things while rotating. Verified noise with customer. Found both spray arms are clean and clear of obstructions. Advised customer on operation of unit and noise is normal and actually a good thing meaning unit is working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Austin, TX 78741
Kevin
Job Details: 12/31/2021
"Arrived on site and inspected refrigerator and found fresh food temperature is above 60?. Confirmed diffuser is operating properly, found evaporator is frosted over ran test 6 and confirmed that defrost element good. Using test 7 changed defrost from adaptive to timed to correct issue, job complete.
We serviced a
GE REFRIGERATOR
Model GZS22DGJKFWW
Near Austin, TX 78746
Luis
Job Details: 12/31/2021
"Arrived on site for no crushed ice complaint. Tested ice dispenser ,crushed ice being dispensed,informed customer that due to normal designed she will get some cubed with her crushed ice."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78756
Matthew
Job Details: 12/31/2021
"Arrived on site for Rc not cooling. Checked temps and fc was o and rc was 39. Test heater, and evaporator fan. Both functioned correctly. Spoke with maintenance department and he noticed a week ago when he reset breaker after power outage that the tenant had not reported further issues. Unit is functioning as designed. Could not duplicate the issue.Job complete"
We serviced a
WHIRLPOOL OVEN
Model RBS305PDB1
Near Pflugerville, TX 78660
Wesley
Job Details: 12/29/2021
Arrived onsite and found f2e3 error which indicates communication short between the keypad and the control. Both parts are no longer available. Advised customer that we can have the control rebuilt but no the keypad.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS
Near Pflugerville, TX 78660
Wesley
Job Details: 12/29/2021
Arrived onsite for failed display and replaced the display. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, TX 78758
Matthew
Job Details: 12/29/2021
Arrived on site to replace all 3 damaged doors. Replaced all 3 damaged doors and name plate. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, TX 78758
Scott
Job Details: 12/29/2021
"Arrived on site , replaced rt side door and badge . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE301LVS0
Near Killeen, TX 76549
Al
Job Details: 12/29/2021
"Arrived to inspect back burners burning food. Confirmed the complaint and found both infinite switches had burn marks on them deeming them defective causing the malfunctions. R&R both and unit tested as designed. Customer satisfied, Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78633
Lou
Job Details: 12/29/2021
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. Once the unit filled with water and the motor came on, the diverter housing began to leak water. Removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78703
Luis
Job Details: 12/29/2021
"Arrived on site. Removed Orion control found wrong Orion control ordered,installed original Orion control,powered unit on compressor powered on ran then shut itself off. Ordering a new compressor and correct control. Job will need 2hrs; ordrng 1 W11393142 (Compressor) and 1 W11336586 (Orion control) and 1 W11506635 (Access valve) and 1 w10843121 (Drier) and 1 2hrs (2 hrs)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Leander, TX 78641
David Z
Job Details: 12/29/2021
"Arrived on site to diagnose range that is throwing an F1 error when cooking. Per tech sheet cleared error and retested. Found F1 error still there. Replaced control under parts warranty. Ran unit and verified its not going over temp. Unit cycling at 380 degrees. Unit working as designed, . Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Austin, TX 78702
Jacob
Job Details: 12/29/2021
"Arrived onsite for the unit giving error code F1E2. Let customer know that the dryer needs to be taken down to do further inspection for the unit.
We serviced a
KITCHENAID COOKTOP
Model KGCU467VSS01
Near Austin, TX 78738
Brandon
Job Details: 12/29/2021
"Arrived on site to replace RF ignitor, after replacing, unit tested good
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48FMX01
Near Georgetown, TX 78633
Lou
Job Details: 12/29/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the genesis board failure, I removed and replaced the board and tested the unit. Unit powered up and is operating as designed. The evap fan motor was not needed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Leander, TX 78641
Justin
Job Details: 12/29/2021
"Arrived on site for a water dispenser dripping water. Upon arrival the customer stated that the water will drip throughout the day, and occasionally has air pockets in the line causing the water to spit out. They also stated that it began right before the first service, and at this time it was spitting badly. They found the spitting has gotten better with the repairs, but it still drips. Per notes I called techline on arrival. I spoke to Andrew and received SR# 7732596171. Andrew had me gain access to the valve and test the water flow coming from the dispenser side. When I did he could hear it over the phone, and he stated it sounded kind of high. He advised installing a PRV and water line if I could not find any physical damage on the dispenser line indicating an air leak. I inspected the line and observed no damage. Due to this I am ordering the PRV and new line to install. Office to reschedule.; ordrng 1 W10786952 (Pressure Valve) and 1 8212547RP (Water Line)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/29/2021
Arrived on site for Condensation in the Refrigerator Section - Refrigerator. Found temps for fridge set to 5 and freezer temp set to -15. Realized temps were set to Celsius instead of Fahrenheit. Changed to Fahrenheit and temps were set back to recommended. Placed in diagnostics and turned on vertical mullion to 02 which should keep the mullion on at all times. After ten minutes the mullion was still not warm. Called Whirlpool tech line due to third visit for repeated issue. Found light frost over evaporator cover. Called Whirlpool tech line and spoke to Andy. Andy had me check doors for air leaks. Found freezer door had frost at bottom center but seal was making good contact with liner. Ordering a new freezer door W11435342 due to current freezer door being warped. Returning with mullion and ordering UI W11284720 in case the mullion is not receiving voltage to turn on. Also returning with adhesive. SR 7732603367; ordrng 1 W11435342 (Freezer door) and 1 W11284720 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Temple, TX 76502
Tyler
Job Details: 12/29/2021
Arrived on site for refrigerator not allowing for water to dispense. Upon arrival confirmed issue and customer had stated they recently replaced filter right before issue occurred. After further inspection I found housing asm failing to seal properly to filter. Removed filter and replaced housing asm. Found dispenser fully functioning but when filter was reinstalled it was resorting back to original symptoms. Found filter defective also. Instructed customer on reordering new filter. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78738
Brandon
Job Details: 12/29/2021
"Arrived on site to replace heater for speck project, I replaced heater, tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Round Rock, TX 78665
Wesley
Job Details: 12/29/2021
Arrived onsite and unlocked the washer for the customer to be able to retrieve her clothing prior to the harness replacement. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Leander, TX 78641
Kimo
Job Details: 12/29/2021
Arrived onsite to replace loose rc door handle. Upon arrival I was able to replace rc door handle. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Georgetown, TX 78633
Lou
Job Details: 12/29/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, tested temps in the FC=21 degrees, but the unit was in defrost mode. Disassembled the FC section and found ice on the evaporator cover and on the top of the FC section. Removed evap cover and found a perfect frost pattern and determined the unit had a precious air leak from the FC door not closing properly. Advised customer of our findings and instructed on use. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near China Spring, TX 76633
Jonathan M
Job Details: 12/29/2021
Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised if the unit is leaking at two points during operation. Ran the unit for an auto test and the unit ran as designed until it got to the drain portion of the cycle where it began gushing water out of the dishwasher. Removed the dishwasher from the cabinet and found that the drain hose had been disconnected from the dishwasher itself. Reconnected the drain hose onto the dishwasher and tested the unit. The unit began to work as designed with no leaks present. The customer advised that the installer seemed to be in a rush and did not install the dishwasher hose the way that I had making him believe that the issue was probably with the installation and it just finally came off after a number of cycles. Advise customer to keep an eye on the unit and call back if any further issues persist. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM5
Near Austin, TX 78739
Leonardo
Job Details: 12/29/2021
Arrived on site to test unit for unit not washing and making high pitch noise. Found unit not getting water in filled unit with water and found wash motor not creating pressure. Will need new sump and motor and new fill valve
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Austin, TX 78733
Luis
Job Details: 12/29/2021
"Arrived on site. Replaced filter,found defective leds replaced upper top right led and lower right side led module,all leds working as designed. used 2 W11462342 ( Led module) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HC1
Near Marble Falls, TX 78654
Cliff
Job Details: 12/29/2021
Arrived on site to diagnose a dryer that is not drying properly. Tested unit and found external venting clogged and advised homeowner on findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Canyon Lake, TX 78132
Andrew
Job Details: 12/29/2021
"Arrived on site to test unit for evap freezing over. Found evap thermistor was out of range. Defrosted evap. Verified voltage to heating element and engaging as designed. Replaced thermistor, tested unit, compressor attempted to engage a few times before finally starting. Replaced starter and run cap, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near New Braunfels, TX 78130
Andrey
Job Details: 12/29/2021
"Arrived on site to test unit for light not working, test unit found, bottom light socket receiving 120VAC, but light socket is cracked with light bulb broken inside socket, replaced socket and light bulb, unit now running as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Georgetown, TX 78633
Lou
Job Details: 12/29/2021
"Arrived on site to inspect washer leaking water. Upon further inspection, found old water residue coming from the left bottom corner of the dispenser. Placed unit in diagnostics and tested and unit leaked water from the exact area. I am ordering the dispenser assembly per service pointer #W11481731 and office to schedule return service due to the availability of the part. Leak is very small and no other leaks found.; ordrng 1 W11465532 (Dispenser assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Waco, TX 76712
Jonathan M
Job Details: 12/29/2021
"Arrived on site for a refrigerator that is dispensing ice when ice is not called. Inspected unit and work area. Attempted to replicate the issue but was unable to replicate the issue. The customer said that every couple days, when they go to dispense ice from their ice dispenser, as soon as they are done dispensing the ice, do unit will continue to dispense ice for another 5 to 8 seconds. She advised that this is leaving ice cubes all over her floor. She did advise that sometimes the ice door stays open and other times the ice door is closed when the unit is dispensing the ice. Spoke to PR and was advised to check polarity at the outlet but if polarity was good, to order the main control, you are, and ice paddle. Checked flirty at the plug and found 62.4 V going from neutral to ground, 54 V going from hot to ground, I double checked the voltage by going from hot and neutral to a ground screw. I advised the customer that they would need an electrician to repair the electrical supply issue prior to any repairs due to that most likely being the issue with intermittent failures. Advise the customer to call back if they have any further issues. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Waco, TX 76712
Jonathan M
Job Details: 12/29/2021
Arrived on site for a dishwasher thats having issues with the rollers. Inspected unit and work area. The customer advised that the stops were coming off of our dishwasher and they havent been able to fit them back on. How did the stops back onto the dishwasher top rack rails and test at the unit. The unit is not working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near San Marcos, TX 78666
Andrew
Job Details: 12/29/2021
Arrived on site to test unit for ice forming around ice bin. Found same pattern forming on right and rear sides of ice bin. Found no gaps/leaks in gaskets. Spoke with tech line and recommended replacing ice separator/door along with ice chute assembly as well as installing Permagum around ice chute gasket.(SR#7732605889). Needing ice door and Permagum. Office to reschedule.; ordrng 1 W10919724 (Ice door/separator) and 1 212643 (Permagum)
We serviced a
FRIGIDAIRE RANGE
Model PLES389DCC
Near Austin, TX 78746
Kevin
Job Details: 12/29/2021
"Arrived on site and inspected range and found left element is not turning on. And glass top is broken. Would need to replace infinite switch, element, and glass top to correct issue. Would also bring back control panel in case it is damaged attempting repair; ordrng 1 318191023 (Infinite switch) and 1 903136-9010 (Infinite switch) and 1 318239700 (Control panel) and 1 318223626 (Glass top) and 1 318258201 (Element)"
We serviced a
GE FREEZER
Model GSS25GMHPCES
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/29/2021
"Arrived on site for Freezer making noise, ice on the back of the freezer NOISE-FREEZER MAKING NOISE- FRIDGE OK. Customer showed me a piece of plastic that had come loose from the interior near the ice maker. Identified the plastic piece as the fill cup. Due to fill cup no longer being mounted it was allowing water to trickle down into the evaporator section and create and small section of ice down the evaporator cover every time the ice maker called for water. Customer had already cleared the ice off the evaporator cover. After a period of time after clearing the ice the loud noise had gone away. I remounted the fill cup and had the ice maker run a harvest. No leaks detected. Also ran diagnostics to run a short defrost to remove any residual ice that may have formed over the evaporator fan blades to prevent the noise from coming back. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Kimo
Job Details: 12/29/2021
Arrived onsite to in previously diagnosed parts. Upon arrival I gained access to water inlet valve and replace it Ali g with the sump and motor. I gained access to to the main control and replaced it as well. I tested unit and found that the unit it now operating as designed. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near New Braunfels, TX 78132
Andrew
Job Details: 12/29/2021
Arrived on site to replace trucks and rack wheels. Found wrong rack wheels were ordered. Needing wheels to fix issue. Office to reschedule. ; ordrng 4 W10888592 (Wheel assembly)s
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Smithville, TX 78957
Tyler L
Job Details: 12/29/2021
"Arrived on site for complaints of visibly missing part. Found knob missing on fascia. Installed new part and tested unit. Ran unit through factory diagnostics and unit passed all tests. Ran quick wash cycle as well and unit passed. Unit functioning as designed. No water leaks detected, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Canyon Lake, TX 78130
Noah D
Job Details: 12/29/2021
"Arrived on site to inspect unit for not illuminating lower bulb. Upon inspection found the units ui shorted causing the unit to not be useable, checked breaker and found no issue, ordering control and ui. Office to reschedule ; ordrng 1 W11416316 (Control) and 1 W11040882 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Killeen, TX 76542
Tyler
Job Details: 12/29/2021
Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found temps actual at 23/47 (fc/rc). After further testing found stable power supply to ice maker. Found bin empty. Eventually found issue was switch not being activated when door was closed allowing proper connection to ice maker. Added spacer to door hinge to raise door and retested ice maker. Found stable connection being made and ice maker harvesting and filling as designed. Call complete ; ordrng 1 Unknown (Random oring spacer from truck stock i had on hand)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Seguin, TX 78155
Noah D
Job Details: 12/29/2021
"Arrived on site to inspect unit for a chip in the cooktop, upon inspection found a chip in front right burner area. Took pictures and sent to claims.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78746
Luis
Job Details: 12/29/2021
"Arrived on site for cleaning request. Removed accessible parts,cleaned reservoir and liner,cleaned all accessible parts,reassembled unit,added cleaner and ran unit through a clean cycle.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78717
Scott
Job Details: 12/29/2021
"Arrived on site for washer not filling . Ran diagnostics found when first starting to agitate or spin wash plate and tub are very slow to spin . Talked to SW . Ordering gearcase , stator ,rotor ,slider , clutch, harness ,screws . Couldnt remove stator bolt at time of service . Call to set return . . ; ordrng 1 W11130936 (Lower harness) and 1 W11185701 (Gear case) and 1 W10006483 (Stator) and 8 W10644129 (Screw)s and 1 W10905022 (Clutch) and 1 W10734521 (Slider) and 1 W10006482 (Rotor) and 1 W11183985 (Nut)"
We serviced a
KITCHENAID OVEN
Model KOCE900HSS02
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/29/2021
Arrived on site to install previously diagnosed part. Removed microwave outer door glass and installed new outer microwave door glass. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Round Rock, TX 78681
Wesley
Job Details: 12/29/2021
"Arrived onsite for cooling failure in fridge section. And drain pan freezing over. Advised customer that multiple parts and failures would need to be addressed to prevent further issues.
We serviced a
KITCHENAID MICROWAVE
Model KMBT5511KSS00
Near Austin, TX 78703
Leonardo
Job Details: 12/29/2021
Arrived on site to test unit for door hitting trim. Found trim was upside down. Removed trim and secured trim correctly test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/29/2021
"Arrived on site for customer complaint of error code and unit not completing cycles, found water supply issue, I turned on water supply, unit tested good."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Bastrop, TX 78602
Tyler L
Job Details: 12/29/2021
"Arrived on site for complaints of broken or missing parts. Found visibly broken door frame. Will need new door frame to complete, office to reschedule.; ordrng 1 W11176456 (Door glass)"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Austin, TX 78750
Scott
Job Details: 12/29/2021
"Arrived on site for load still wet after cycle . Found tub bearing squealing . Ordering tub ,two man , AUTHO for two man , rotor and stator and bolt . No water leaks detected at time of service. Call to set return ; ordrng 1 Weigh2hrs and 1 AUTHOfortwoman and 1 W10921994 (Tub) and 1 W10916241 (Rotor) and 1 W10797525 (Bolt)"
We serviced a
MAYTAG MICROWAVE
Model MMV4205DS1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/29/2021
Arrived on site to diagnose a microwave that has fire damage. Found unit was ran with nothing but rack and a potholder inside. Potholder caught fire and damaged interior of unit.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE00
Near West Lake Hills, TX 78746
Luis
Job Details: 12/29/2021
"Arrived on site for no lights in freezer and upper section of fresh food. Diagnosed a defective led module,replaced upper right led module in freezer section,after replacement all leds working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Marion, TX 78124
Noah D
Job Details: 12/29/2021
Arrived on site to inspect unit for not spinning out normally and causing the cycle to stop. Upon inspection found the washer working normally and stopping due to a overload. Cleared codes and tested unit. Cleared drain of debris and tested. All functions returned. Complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS
Near Austin, TX 78704
Leonardo
Job Details: 12/29/2021
Arrived on site to test unit for damaged door. Found inner door damaged. Will order new inner door office to reschedule ; ordrng 1 W11559689 (Inner door)
We serviced a
GE REFRIGERATOR
Model PSS26SHRBSS
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 12/29/2021
Arrived on site to diagnose a refrigerator that is not cooling. Found main control shorted and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
JENN-AIR RANGE
Model JJW9830DDS
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/29/2021
Arrived on site to test unit for upper oven error. Found when starting any cycle console prompted Cycle not available. Turned power off to unit for 10mins and turned back on. Unit now working as designed(to 350). Recommend replacing controls
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HB00
Near New Braunfels, TX 78130
Andrew
Job Details: 12/29/2021
"Arrived on site to replace harnesses and recirculating recirculating pump per tech line. Spoke with PR and was advised to replace reservoir drain pump and main control as well. Replaced parts, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED8500BC0
Near West Lake Hills, TX 78746
Kevin
Job Details: 12/29/2021
"Arrived on site and inspected dryer and found it is squealing while running. Disassembled dryer and found tensioner pulley is dragging. after replacing all support wheels and tensioner pulley dryer is working properly, job complete"