We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78744
Joe Z
Job Details: 02/15/2023
"Arrived onsite for not drying and control panel is bubbling. Upon arrival inspected unit and found control panel is not bubbling, panel still has protective film attached, but becoming loose. Removed film. Ran diagnostics and there are no saved error codes. Ran automatic test cycle to force heater. Heater is pulling correct amperage. Heater is operating correctly.Noticed rinse aid is not being used. Instructed customer on benefits of using rinse aid, placement of dishes and ensuring water be temperature is hot at beginning of cycle. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Austin, TX 78747
Joe Z
Job Details: 02/15/2023
"Arrived onsite for no cooling. Upon arrival inspected unit and found entire evaporator covered in ice, except the area all around heater. Cleared all ice with steamer to access thermistor and heater connections. Heater pulls 1.3 amps , getting 120 at heater. Heater Resistance is 87.9 ohms. Heater is good. Test both FC and RC thermistors and are in range. Test evaporator motor and is good. Need to replace control. Replaced control W11546690. Unit is operating as designed. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78733
Luis
Job Details: 02/15/2023
Arrived on site removed door installed new door found new door that was shipped is too small 16 1/2 old door is 19 found broken water line connection on old door repaired water line connection installed old door tested water dispenser multiple times no leaks unit working as designed.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78759
Vincent
Job Details: 02/15/2023
"Arrived on site for range, inspected unit and work area. Customer complaint was gas company told told CX theres was a gas leak on range. Pulled unit out on my floor protector and gained access to regulator and bubble checked connections, also gained access to the gas valves on cooktop and bubbled checked all valves and no leaks. Bubbled check every connection and orifices and found no leaks. I informed customer of my finding. I called Whirlpool safety to document spoke too Lisa SR#7735723020"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Temple, TX 76502
Jonathan M
Job Details: 02/15/2023
"Arrived on site for a washing machine that is creating lint on the customers clothes. Inspected unit and work area. The customer advised that ahe rimarily wears athletic clothes with polyester and that the washing machine has been continuously creating lint balls on her clothes. I asked the customer what type of load settings she has tried. She advised that she only uses the normal wash setting and the auto sensing water level but will adjust the temperature depending on if shes washing colors or whites. I ran the unit through diagnostics and did not find any stored air codes. Ran the unit through an auto test in the unit ran as designed. Checked the agitator for any burrs and did not find any. The customer went to go grab a load of clothes that she typically has this issue with and started loading the washer. I found customer was loading the washer by wrapping her clothes around the agitator. I did explain to the customer that wrapping the clothes around the agitator could be contributing towards this issue because the new style Water efficient washers need to have clothes dropped in the washer instead of wrapped around. The customer and disagreed with him my request and advised that she had always washed clothes like this. I explained the way the washer works and advised her to run the unit on delicates and deep water wash for those clothes. I called Whirlpool Techline and spoke to Bruce SR# 7735743274. She advised that based on all the information, that I was correct and there is nothing that we can do to this washer to adjust it per the customers specifications. He advised that this low water washer can be more difficult on clothes and thats why we need to change the cycle selections based on what the customer is actually washing. He advised to make no repairs at this time and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Temple, TX 76502
Jonathan M
Job Details: 02/15/2023
Arrived on site for a washer that is not draining. Inspected unit and work area. Did verify the customers complaint. Attempted to drain the unit and found the unit buzzing but the drain pump not actually pushing water through. Found the drain pump at fault and replace the drain pump. Tested the unit and the unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Temple, TX 76502
Jonathan M
Job Details: 02/15/2023
"Arrived on site for a dryer that is shutting off prematurely. Inspected unit and work area. Customer advised that they are having to run the cycle at least 2 to 3 times to dry clothes and the unit seems to shut off prior to the estimated time. I asked the customer if theyve tried drying items on a time dry cycle and advised that they do not use time dry at all ran into diagnostics and checked the outlet through Mr. Found this outlet through Mr. within range. Checked the unit in diagnostic mode and was able to get the light to turn off when testing the moisture sensor bars indicating a good moisture sensor reading. I did notice that the vent hose off the bat had several turns in the hose potentially creating an airflow issue. I ran a vet test kit on the unit and found the dryer showing good airflow circulation for all dryers on the dryer was pulled out a little bit. I called Whirlpool Techline and spoke to Rich SR# 7735740577. He advised that based on all the information, he would have me replace the control but that if other issues persisted, the issue would have to be with the vent venting going out from the dryer so to replace the vent hose itself. Replaced the control and test of the unit. The unit begin to work and operate as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Austin, TX 78726
Vincent
Job Details: 02/15/2023
Arrived on site to install parts ordered. Gained access to heater on fresh food element and replaced it with new one. Reconnected everything as designed and plugged unit in. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78731
Wesley
Job Details: 02/15/2023
Arrived onsite and found unit operating with failed console. Advised customer on findings and repaired by replacing console. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bastrop, TX 78602
Matthew
Job Details: 02/15/2023
Arrived onsite for refrigerator ice maker not producing ice. Upon arrival inspected unit. Ran forced harvest on unit and was not responsive. Noticed that unit was in off position. Turned unit on and tested. Harvest completed and filled properly. Notified customer that at some point the unit was turned off. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Austin, TX 78717
Vincent
Job Details: 02/15/2023
"Arrived on site for microwave, inspected unit and work area. Customers complaint was her microwave was damaged. I explained to CX we cannot service her appliance under warranty. To contact her builder. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW0
Near Austin, TX 78744
Joe Z
Job Details: 02/15/2023
"Arrived onsite for unit making noise, then not powering on. Upon arrival unit is unplugged. Restored power to unit and control responded. Rebooted control by holding start button for 10 seconds. Ran diagnostics and there are no saved error codes. Ran automatic test cycle and test passed. Ran a drain and spin cycle with laundry. Unit is operating as designed. Inspected bottom of unit and noticed the leveling feet are all the way in. Found the belt cover guard is grinding to cam pulley due to load pushing basket down. Need to adjust feet so that basket does not reach the floor. Adjusted feet. Also found drain hose not secure and banging back of unit during spin. Secured drain hose. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Pflugerville, TX 78660
Cliff
Job Details: 02/15/2023
Arrived on site to diagnose a refrigerator that is not cooling properly. Found control not cycling defrost properly and replaced control kit. Advised customer to monitor unit for 48 hrs. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Robinson, TX 76706
Tyler
Job Details: 02/15/2023
Arrived on site for refrigerator needing previously diagnosed ice maker and ice door. Upon arrival installed required parts the. Reassembled and tested unit. Found no leaks and informed customer to give unit 24 hrs to fill ice bucket. Call complete
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Waco, TX 76704
Tyler
Job Details: 02/15/2023
"Arrived on site for dishwasher needing previously diagnosed ui control, harness, and seal. Upon arrival installed required parts and reassembled unit and found it working as designed with no leaks. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waco, TX 76710
Tyler
Job Details: 02/15/2023
Arrived on site for dryer needing previously diagnosed motor. Upon arrival confirmed issue but found motor not failing. After further testing I found 2 loose connections (one on motor/other on cutoff fuse.) replaced cutoff and tighten down connectors. Found unit heating as designed without failure. Call complete
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Temple, TX 76502
Jonathan M
Job Details: 02/15/2023
Arrived on site for a dryer that is making a screeching sound intermittently. Inspected unit and work area. The customer advised of the unit makes a screeching sound every so often when the drum is turning. I did confirm the customers complaint. Disassembled the unit and found that the idler pulley and back two rollers were the parts causing the sounds. Use the dryer repair kit to replace the idler pulley and rollers and tested the unit. The unit begin to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Temple, TX 76504
Jonathan M
Job Details: 02/15/2023
"Arrived on site for a refrigerator that is not dispensing ice. Inspected unit and work area. The customer advised that she has had ice get stuck in her shoot twice and has had to chisel out the ice in order to get ice to be able to dispense again. I checked the eye shoot for any signs of abnormality. Found the shoot was in proper order. Checked the ice container and found the ice container full of ice. Did find minimal signs of frosting in the ice shoot. Went ahead and replaced the ice door but did inform the customer that they may have issues with her ice clumping together from time to time if they do not use all the ice and it getting stuck in the ice chute causing this issue. I did advise the customer that if she is not using half a container of ice a day, she would need to dump out her ice bin from time to time to ensure that she doesnt have any ice clumps in her ice container. After installing the ice door, I tested the unit and the unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Temple, TX 76504
Jonathan M
Job Details: 02/15/2023
Arrived on site for a dryer that has no power. Inspected unit and work area. I plugged the unit in and checked voltage and polarity. Found proper voltage and polarity coming to the unit. Attempted to start the cycle and found that the unit would not attempt to run. Checked the door switch and found the door switch broken. Use my finger to force the door switch closed and tested the unit. The unit begin to work and operate as designed. Replaced the broken door switch and tested the unit. The unit began to heat and operate as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Leander, TX 78641
Maurice R
Job Details: 02/15/2023
"Arrived onsite for a dryer not drying. I found that the unit did not have good air flow. I removed the dryer vent and retested , with the vent disconnected the dryer passed the air flow test. When disconnected the vent there was a clog in the vent. Customer is going to clean or replace the dryer vent."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78733
Scott
Job Details: 02/15/2023
"Arrived on site for dishwasher still having draining issues . Only error code is 9-1 . Diagnostics wash is leaving water in tub .Pulled unit out and found drain hose pinched at tub connection , corrected hose . Reran test wash unit is properly draining . No water leaks at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78737
Leonardo
Job Details: 02/15/2023
Arrived on site to test unit for unit leaking. Pulled unit out and ran unit for 40 minutes and no leaks present at this time. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model WVW73UC6LS0
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 02/15/2023
Arrived on site to test unit for unit leaking water. Test unit and found the leak to be behind the unit on the ceiling. Customer will need the ac company to come out. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Kyle, TX 78640
Leonardo
Job Details: 02/15/2023
Arrived on site to test unit for smell. Test unit and smell coming from flame spreader. Showed customer the part that is giving out the smell. Job complete.
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ2
Near Uhland, TX 78640
Kevin
Job Details: 02/15/2023
Arrived on site and inspected washer/dryer commercial combo and found F 27 showing on display. Spoke with commercial tech line and they recommended replacing water level switch. After replacement error is cleared and washer will begin a cycle Normally job complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near New Braunfels, TX 78130
Andrey
Job Details: 02/14/2023
"Arrived on site to test unit for drum not spinning, found broken belt,, customer will complete repair themselves, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFC310S0AS0
Near Kyle, TX 78640
Joe Z
Job Details: 02/14/2023
Arrived on site to install previously ordered parts. Replaced all 4 in infinity switches. Test unit and all 4 burners are operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78717
Paul
Job Details: 02/14/2023
Arrived onsite for a refrigerator to replace previous diagnosed parts. I confirmed a broken deli thermistor wire in the deli harness and not cooling well in either compartment. I found the compartment temperature at 64 degrees and my equalized pressures at 40 indicating there should not be a leak and just an insufficient compressor. I changed the deli harness. I installed a new compressor and drier and added an access valve to the compressor. I vacuumed the system and charged it with 6 ozs of R134A. I tested the unit and within a few minutes I had a full frost pattern on the RC evaporator and good pressures.the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Round Rock, TX 78681
Paul
Job Details: 02/14/2023
Arrived onsite for a dryer that still is making a chemical smell. Ms had a blanket drying when I arrived and the room did have a faint chemical type of smell. I explained that I could disassemble the dryer and vacuum it out to see if this would solve the issue when I went to unplug the dryer I found the dryer connected to a 4 wire to 3 wire adapter and plugged into a 3 wire wall outlet. The adapter did not want to disconnect from the wall outlet so I forced it out and found one of the legs on the outlet burning the insulator and the adapter was doing the same thing causing the smell the customer was experiencing. I took photos of all. I advised the customer to have a 4 wire receptacle installed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HWH00
Near Austin, TX 78738
Luis
Job Details: 02/14/2023
"Arrived on site for too much ice diagnosed a defective bin thermistor,replaced thermistor
We serviced a
MAYTAG DRYER
Model MEDC300BW0
Near Taylor, TX 76574
Gerry C
Job Details: 02/14/2023
"Arrived to instal previously diagnosed and ordered part. I removed and replaced the door switch and tested. The unit regained all normal functions. Operational test good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Taylor, TX 76574
Gerry C
Job Details: 02/14/2023
"Arrived to instal previously diagnosed and ordered part.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78726
Vincent
Job Details: 02/14/2023
Arrived on site to install previously diagnosed parts. Installed all parts and tested. Unit is now operating as designed. No leaks where observed during service.
We serviced a
WHIRLPOOL OVEN
Model RBS305PRB00
Near Austin, TX 78737
Leonardo
Job Details: 02/14/2023
Arrived on site to test unit for melted broiler element. Replaced broiler element and bake element per customers request. Test unit and unit test good job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS1
Near The Hills, TX 78734
Leonardo
Job Details: 02/14/2023
Arrived on site to replace magnetron diode and capacitor. Replaced all 3 parts test unit and unit test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAS2
Near Austin, TX 78725
Joe Z
Job Details: 02/14/2023
"Arrived onsite to install previously ordered parts. Upon arrival, replaced owi sensor and unit still having issues. re diagnosed the unit . Got F6-E6 as per previous visit. After further testing found wash motor is not operating. Am getting correct voltage to motor, just not operating.need sump and motor along with owi sensor replaced.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS1
Near Georgetown, TX 78633
Gerry C
Job Details: 02/14/2023
"WMH73521CS1 Arrived to inspect odor from burnt plastic. I found the unit was fully functional and the odor was reduced due to the customer placing odor reduction items within the unit during times when not used. I advised the customer that the unit was fully operational and to keep doing the same remediation techniques
We serviced a
WHIRLPOOL DRYER
Model MEDB766FW0
Near Georgetown, TX 78633
Lou
Job Details: 02/14/2023
"Arrived on site to inspect dryer/maintenance. Upon further inspection, the customer requested a routine maintenance check and cleaning. I tested the unit and it is operating as designed. I disassembled the unit and found minimal debris inside and cleaned it (before/after photos). I found the belt badly frayed and the back left roller not rolling properly. I removed and replaced the repair kit parts and reassembled the unit and tested. Unit is operating as designed. I pulled the unit out and removed the back panel and cleared the debris from the back o the unit. Tested all components and all were good. No lint observed at the end of service, job completed."
We serviced a
FRIGIDAIRE FREEZER
Model FFFU20F2VW0
Near Austin, TX 78753
Cliff
Job Details: 02/14/2023
Arrived on site to replace previously ordered parts for refrigerator. Replaced defrost heater and all is working properly at this time.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ESS00
Near Manor, TX 78653
Matthew
Job Details: 02/14/2023
Arrived onsite for gas leak. Upon arrival inspected unit. Disassembled cooktop and checked each component for leaks. Found a leak at the elbow joint of the supply line. Took pics and notified builder. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78704
Luis
Job Details: 02/14/2023
"Arrived on site for weak water flow. Tested water dispenser weak flow,removed filter tested water dispenser good flow maintenance will replace filter.
We serviced a
GE REFRIGERATOR
Model GSHL6KGZBCLS
Near Round Rock, TX 78664
Paul
Job Details: 02/14/2023
Arrived onsite for a refrigerator that the ice melted during a power outage and refroze into a block and when the dispense function was used some plastic pieces broke off. I found the auger broken in the bucket. I replaced the bucket and tested the ice dispenser. All is working as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model ZISS42DCASS
Near Austin, TX 78746
Luis
Job Details: 02/14/2023
Arrived on site. Prev company removed and kept defrost timer,unit powered off,customer described issue they were having with water leaking and freezing on icemaker and along freezer liner walls,description appears to be issue with the drain pan unit will need a new drain pan kit and defrost timer
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Spicewood, TX 78669
Kevin
Job Details: 02/14/2023
"Arrived on site and inspected dryer and found it is squealing well running. Disassemble dryer and found tension pulley is dragging. After replacement dryer is working properly.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Leander, TX 78641
Kimo
Job Details: 02/14/2023
"Arrived on site for a oven that is not heating. Upon inspection I found that the igniter was showing open. I installed new igniter and tested unit and found unit operating as designed. Job complete"
We serviced a
KENMORE DISHWASHER
Model 665.13543N414
Near Burnet, TX 78611
Kimo
Job Details: 02/14/2023
Arrived onsite for a dishwasher that will not wash dishes. Upon arrival I ran unit in diag mode and found that the wash motor would not come on but all other function work as designed. I installed the new motor and tested unit and found unit operating as designed no leaks. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near New Braunfels, TX 78130
Andrey
Job Details: 02/14/2023
"Arrived on site to test unit for no power, tested unit found unit has power but console is shorted no light illuminating, customer stated they need to talk it over and make a decision, if they decide to proceed a console will be needed to complete job W11378949
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Fort Hood, TX 76544
Tyler
Job Details: 02/14/2023
Arrived on site for washer leaking. Upon arrival confirmed issue but found no errors in diagnostics. After further tests I found signs of clog in drain pipe within home. Informed customer of findings and instructed they would need to resolve backfill leak. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Temple, TX 76502
David Z
Job Details: 02/14/2023
"Arrived on site to diagnose range where oven is not working. On arrival found the control panel blank and unresponsive. Checked harness and junction and found no damaged wiring. Checked voltages and found L2 has 240v, L1 has 3v. Confirmed at outlet / plug. Replaced control since it has likely shorted from the improper install. Customer advised needs to resolve missing leg of power to resolve. Repair complete."
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Belton, TX 76513
David Z
Job Details: 02/14/2023
"Arrived on site to diagnose dryer that randomly shut off while running several times. Checked for errors and found F4E3 and F4E4, indicating L2 voltage drop detected. Ran unit with probe on power, and didn't see a drop from the incoming side. Replaced control to resolve, since error is generated from control.
We serviced a
KITCHENAID REFRIGERATOR
Model KBLS20EVMS4
Near Austin, TX 78703
Luis
Job Details: 02/14/2023
"Arrived on site. Diagnosed a frozen drain,per service pointer installed updated drain tube kit,defrosted freezer evaporator drain checked water flow through drain,water draining as designed. Part autho S38253
We serviced a
WHIRLPOOL COOKTOP
Model G7CE3635XS01
Near Austin, TX 78731
Wesley
Job Details: 02/14/2023
Arrived onsite for absolute no function. No tripped breakers. Traced power short to a connection problem at the block in the cooktop. Repaired by securing connection and insulated against shorting to ground.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Austin, TX 78731
Wesley
Job Details: 02/14/2023
Arrived onsite for leaking dishwasher complaint and observed dishwasher for leaks. No standing leaks or underside leaks from sump or hoses. Symptoms as explained would match a suds leak or wave pattern leak. Intermittent and sometimes load specific. Advised customer on maintenance and preventative care. No leaks observed at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Austin, TX 78731
Wesley
Job Details: 02/14/2023
Arrived onsite and found unit ice production failure. Inspected wire harness to refrigerator and found broken wiring which would prevent proper icemaker function. All else operating as designed at time of service. Replacement of door would resolve issue but door out of stock. Advised home owner on findings.
We serviced a
LG WASHER
Model WM3470HVA
Near Austin, TX 78731
Wesley
Job Details: 02/14/2023
Arrived onsite for LG front loading washer unresponsive and verified outlet power and polarity correct. Exposed control and removed and secured possible loose connections. Restored power. Resequenced control in factory diagnostics factory reset. Tested unit on normal wash. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Marion, TX 78124
Andrey
Job Details: 02/14/2023
"Arrived on site to replace bellow per request of customer. replaced bellow, tested unit in diagnostics, unit is running as designed, no leaks detected job complete"
We serviced a
GE RANGE
Model JGSS86SP2SS
Near Seguin, TX 78155
Andrey
Job Details: 02/14/2023
"Arrived on site to test unit for high flames, tested unit found all flames are normal on high but slightly high on low, adjusted all flames per customer request, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS20
Near Volente, TX 78641
Maurice R
Job Details: 02/14/2023
Arrived onsite for MW door not shutting. On inspection the door could not close all the way to make contact with the switches. I pulled the unit out a few inches and noticed that the door was working properly. Pushed the unit back in when I went to open the door the bottom of the unit got pushed out 1/2 inch. Thats when I noticed that the spacer kit was not installed. The hinges are sitting on top of trim of the cabinet. It has to have the spacer kit so the hinges do hit the cabinet trim. Called the builder to let them know it was missing from the installation.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Leander, TX 78641
Maurice R
Job Details: 02/14/2023
Arrived on site for yellow flames on cooktop. On inspection found the front left burner had to small of a orfice changed it out and adjust the flames on the dual burner heads. No gas leaks detected during inspection. The unit is operating as designed.
We serviced a
MAYTAG RANGE
Model KGRS505XSS05
Near Austin, TX 78758
Scott
Job Details: 02/14/2023
"Arrived on site ,replaced Manifoil . Used leak detection on all connections. No gas leaks detected at time of service. All burners functioning properly . Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Taylor, TX 76574
Gerry C
Job Details: 02/14/2023
"MDB9959SKZ0 Arrived to perform Technical Service Pointer #: W11540964, Special Project code S17304. I removed and replaced the factory heater with the copper bushings and tested in accordance with the TSP. no leaks observed during service and the unit operated as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Austin, TX 78749
Scott
Job Details: 02/14/2023
Arrived on site . Replaced cap and motor . Ran calibration and diagnostics wash . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Cedar Park, TX 78613
Vincent
Job Details: 02/14/2023
"Arrived on site for freezer, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R600 50g . Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."
We serviced a
JENN-AIR RANGE
Model JGS1450FP0
Near Austin, TX 78748
Scott
Job Details: 02/14/2023
"Arrived on site ,replaced Manifoil . Used leak detection on all connections. No gas leaks detected at time of service. All burners functioning properly . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Cedar Park, TX 78613
Vincent
Job Details: 02/14/2023
"Arrived on site for dishwasher, inspected unit and work area. Customer complaint was middle rack wheels broken and when pulling out the rack the door gasket would come off. Replaced the adjuster and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78738
Luis
Job Details: 02/14/2023
"Arrived on site for no ice issue. At time of visit some ice in bin,ran diagnostics thermistors passed ran fan test passed good air flow,ran harvest test passed ice dumped in bin ran fill test passed,removed icemaker no damage to fill tube heater wires,changed defrost setting to basic. Changed freezer temp to -2 and max ice"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near The Hills, TX 78738
Luis
Job Details: 02/14/2023
Arrived on site diagnosed a defective freezer led module per service pointer installed updated led module autho S191AQ ; used 1 W11601311 (Led module) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near San Marcos, TX 78666
Andrew
Job Details: 02/14/2023
"Arrived on site to test unit for leaking. Found unit was leaning forward potentially causing water to bypass front tub lip. Adjusted unit and completed diagnostics with no issues. No signs inside door of vent or dispenser leaking. Advised to monitor, no leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Austin, TX 78757
Wesley
Job Details: 02/14/2023
Arrived onsite and replaced the compressor and drier and added an access port. Vacuumed system for 18 minutes. Held vacuum. Charged system with 41g of r600 and tested. unit is now operating as designed. Compressor is running and unit is beginning to cool. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Austin, TX 78732
Vincent
Job Details: 02/14/2023
"Arrived on site for washer, inspected unit and work area. Customer complaint was washer leaking water. Ran unit in diagnostics and found water leaking from the softener reservoir, found a sock clogging the drain for the softer. Retested and unit is now operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near San Marcos, TX 78666
Andrew
Job Details: 02/14/2023
Arrived on site to test unit for door stop cover damage. Found covers are not damaged. Advised issue is cosmetic and would not affect the function of the unit. Customer stated they could live with it. No leaks detected. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM04
Near Canyon Lake, TX 78132
Andrew
Job Details: 02/14/2023
Arrived on site to test unit for frost building up on left top corner of FC. Found door was tweaked a bit preventing door from sealing properly. Adjusted door to close evenly and now working as designed. Advised customer to open and close door directly from center to prevent issues. No leaks detected. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS20
Near Hutto, TX 78634
Cliff
Job Details: 02/14/2023
Arrived on site to diagnose an oven that is not turning on. Found unit only recieving 120V from home. Electrical issue will need to be resolved before unit will be operational.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76710
Jonathan M
Job Details: 02/14/2023
Arrived on site for washing machine that has no power. Inspected unit and work area. Play the unit in an attempt to run the unit in the diagnostics. Found no stored error codes and ran an auto test on the unit. The unit ran as designed. Tested the unit in a normal wash cycle and found all functions of the unit working as designed. I advise the customer that everything on the unit has checked out and that the unit may have been without power at the clock that they were using. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near China Spring, TX 76633
Jonathan M
Job Details: 02/14/2023
"Arrived on site for a dishwasher that is not latching. Inspected unit and work area. Customer advised that every time they have been closing the door, the door seems to pop back out. The customer advised that they had just re-leveled the unit within the last week And the door seems to be shutting better now but they still wanted to have a checked out. Ran unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and the unit ran as designed. Had the customer run a cycle on a cycle of his choosing. The customer was able to run that cycle and the unit begin to recirculate water. Did advise the customer that it is most likely due to unlevel link where the door was leaned up against the side cabinet. I did advise the customer that that unit does need to be completely level in order to work properly. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Cliff
Job Details: 02/14/2023
Arrived on site to replace previously ordered parts for range. Replaced leg and screws and all is working properly at this time.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near China Spring, TX 76633
Jonathan M
Job Details: 02/14/2023
Arrived on site for a dryer that has no heat. Inspected unit and work area. Were in the unit on a timed dry cycle and did not feel any heat coming from the drum. Removed the bottom panel and checked the heating element. Found the heating element open. Replaced the heating element and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Hutto, TX 78634
Cliff
Job Details: 02/14/2023
Arrived on site to diagnose a dishwasher that is not dispensing soap. Found broken wire for soap dispenser and repaired wiring. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Austin, TX 78737
Leonardo
Job Details: 02/14/2023
Arrived on site to replace inlet assembly and inlet nut. Replaced both parts test unit and unit rat good no leaks present job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78739
Kevin
Job Details: 02/14/2023
"Arrived on site and inspected refrigerator and found evaporator in freezer Still has ice on it and around it, customer says they were not asked to defrost the refrigerator by previous technician. Replaced harness anyway ran test 89 and heating element is energized and Getting hot, insured control was set to eight hour defrost on test 126, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Del Valle, TX 78617
Joe Z
Job Details: 02/14/2023
Arrived onsite to install previously ordered parts. Replaced deli ui. Test unit and unit is operating as. Designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78745
Scott
Job Details: 02/14/2023
"Arrived on site ,replaced heater and inlet water tank. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78741
Joe Z
Job Details: 02/14/2023
"Arrived on site for slow ice production. Upon arrival, checked FC temperature and is good. Found ice been half full. Replacing ice maker W11546935. Reset ice maker and observed water fill. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Pflugerville, TX 78660
Cliff
Job Details: 02/14/2023
Arrived on site to diagnose a cooktop that smells like unburnt gas. Found connection from regulator to cooktop not fully sealed. Sealed connection properly using Teflon tape. All is working properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Hutto, TX 78634
Gerry C
Job Details: 02/14/2023
"WMH31017HS6 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the interlocks and control and the internal light always being on was corrected. The turntable still failed to rotate and I replaced the turntable motor and found and corrected a wiring issue. All functions returned to the unit, operational test good."
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ1
Near Georgetown, TX 78633
Lou
Job Details: 02/14/2023
"Arrived on site to inspect range oven not igniting properly. Upon further inspection, the customer advised that they can smell gas when the oven is trying to ignite. I disassembled the oven and found the bottom panel was badly warped and the customer advised they had a piece of foil on the bottom panel (photo). Once I removed the panel, I tested the unit in Bake mode and found the ignitor is not arcing but I could hear it clicking. I pulled the warming drawer out and found several pans inside that were sitting too high and one was touching the ignitor connector. With the drawer out, I retested and the unit is operating as designed. I recommended the customer remove the items from the drawer and only keep some in there that would not go above the top of the drawer pan. Placed he drawer back in and retested and the unit continues to operate as designed. I tested the cooktop and all burners operate properly. I made recommendations for use and care. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Georgetown, TX 78633
Lou
Job Details: 02/14/2023
"Arrived on site to inspect refrigerator ice maker noises. Upon further inspection, I tested the ice maker and when the water dispensed, the customer identified the noise. I advised the customer that the noise is normal dispensing noise. I placed the unit in diagnostics and checked the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
Cliff
Job Details: 02/14/2023
Arrived on site to replace previously ordered parts for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, TX 78653
Matthew
Job Details: 02/14/2023
"Arrived onsite to perform compressor replacement. Unit was in inaccessible location. Maintenance relocating unit but un fell down flight of stairs. Called tech line for documentation. Spoke to Leon, provided SR#7735732532. Tech stated if door seal was not affected a sealed system repair could be attempted. Office contacting trade care."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5530AAS3
Near Hutto, TX 78634
Paul
Job Details: 02/14/2023
Arrived onsite for a vent hood with the lights not working to replace the previous diagnosed parts. I found the control that was replaced on the previous visit good and the reason the lights didnt work is because one of the gray wires for the lights that run from the control to the terminal block was not in the terminal block. I attached the wire in the terminal block and tested the control. The lights and all fan functions work as designed. The buttons are not sticking now. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Dripping Springs, TX 78620
Luis
Job Details: 02/14/2023
Arrived n site for a defective compressor. Replaced defective compressor vacuumed system down unit kept vacuum recharged system
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Spicewood, TX 78669
Kevin
Job Details: 02/14/2023
"Arrived on site and found control board is not sending power to bulb housing. After replacing it also found both bulbs are out, customer is aware and will replace them themselves, job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Manchaca, TX 78652
Kevin
Job Details: 02/14/2023
"Arrived on site and found customers experience high-pitched squealing during spin cycle. Disassembled washer and did not find any reason for squealing and Could not duplicate noise during service call. Replaced gearcase and slider, ran an automatic test cycle after replacement and everything is working properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Kyle, TX 78640
Kevin
Job Details: 02/14/2023
"Arrived on site and found customer was experiencing noise during ice dispense And no ice being dispensed, at this time ice dispenser is working properly sent a short video to KB/service management. Inspected evaporator and found it is clear Frost pattern is good no ice buildup. evaporator fan is working properly, Documented with tech line 7735725832 job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model kdtm404kps1
Near Austin, TX 78733
Leonardo
Job Details: 02/14/2023
Arrived on site to test unit for loose handle. Tightened handle test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Rogers, TX 76569
Tyler
Job Details: 02/14/2023
Arrived on site for dryer making a loud noise. Upon arrival confirmed issue and sound complaint. After further disassembly I found idler and roller supports were failing. Used repair kit and found noise no longer present. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Little River-Academy, TX 76554
Tyler
Job Details: 02/14/2023
"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival confirmed issue and found leak in high side line on compressor. Replaced compressor, drier, access valve. Pulled vac and recharged system with 56g of refrigerant. Found no leaks and informed customer to allow 24 hrs to stabilize temps. Call complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Killeen, TX 76543
Tyler
Job Details: 02/14/2023
"Arrived on site for washer giving f8e1 error. Upon arrival confirmed issue. Found cold side inlet valve starting to fail. Replaced valve and ran multiple tests on unit, found no leaks and unit once again goin through all settings as designed. Call complete"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Temple, TX 76502
David Z
Job Details: 02/14/2023
"Arrived on site to diagnose double oven with concerns about slow heating and cooking. Customer said unit says its preheated even when it's still a bit cool, and temp exceeds set point. Advised on cooking cycles operation of the unit. Advised that the metal hanging thermometer is not fully accurate, more of a ballpark. Advised the let the oven sit after its preheated to allow the cavity to heatsoak and allow for a more consistent cook. Assisted customer in installing software updates and updated to latest software. Unit is working as designed at this time. Repair completed."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Temple, TX 76502
David Z
Job Details: 02/14/2023
"Arrived on site to diagnose dryer making a banging and rattling after its on a few minutes. Disassembled unit and found one of the rollers had started wearing, and was noticeably loose on the pin. Replaced rollers belt and tensioner from repair kit. Examined blower wheel and didn't see any breaks or warping. Ran unit and verified all working properly. Repair completed."