"MVW7232HW2 Arrived on site for unit not advancing cycle. Upon arrival, started unit and found no activity occuring. Just makes a buzzing noise. Proceeded to check errors and found F7E2 MCI drive failure, F7E4 basket re engage failure, F7E3 basket engage failure and F7E9 locked rotor. Proceeded to inspect slider and found to be the updated slider. In addition, found gearcase oil around rotor. Continued to replace W10754448 clutch and W11687817 control. Started unit and started like normal. Ran diagnostics and passed with no issues. Ordering W11449841 gearcase. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11449841 (Gearcase)"

Arrived on site to install diagnosed on previous visit to resolve non functional hood lamp. Replaced control and found there was still no light. Verified 120v at yellow wire going to bulb. Inspected housing and found the 2 side prongs that contact the bulb were folded back and not making contact. Used a small precision screwdriver and folded the prongs out to make contact with the bulb. Tested and verified proper operation. Parts used - W11342846.

"Arrived on site to inspect refrigerator leaking water from FC section. Upon further inspection, I found a large slab of ice under the bottom drawer in the FC section. Once imremoved the drawer and ice, I found the FC evaporator drip pan full of ice and the drain clogged. I pulled the unit out and removed the drain tube and found debris in the tube and cleared it. Re-installed the drain tube and cleared the ice from the evaporator drain pan and cleared the drain tube. Tested flow in the tube and it is operating as designed. No water leaks observed at the end of service, job completed. No parts installed."

"Arrived on site to test unit for smell. Upon arrival customer stated every time unit is in use there is a burning smell present. Inspected unit, found no issues with the harness. Noticed major build up on the heater. Ran a diagnostic cycle, noticed a burn like smell when the heater was engaged. Unit will need a new heater to eliminate smell and return unit to its optimal performance. Advised customer to switch to liquid soap and to only use 1 tbsp due to having a soft water system and dishes getting rinsed. Ordering part, no parts installed, rescheduled for 01/28.; ordrng 1 W10518394 (Heater)"

Arrived on site to test unit for handle coming off. Test unit and found handle just needed to be tightened. Secured handle test unit and unit test good job complete no parts used.

"Arrived on site to inspect microwave humming noises. Upon further inspection, the customer advised that the microwave is making a humming sound while not in use and the interior is warm. Customer advised that the interior light is not on and the display shows current time. Customer also advised that they cycled power at the breaker and the humming noise came back on, but they have not been able to duplicate the noise. Upon my arrival, the unit was plugged in and not in use and not making any noises. I tested the unit and once I stopped testing, the unit did not make any abnormal noises. I pulled the unit down and gained access to the heating components by removing the cover. I didn't find anything unusual. I inspected the heating components, main control, fuse, and switches. I tested the venthood light and fan and could not duplicate the noise. I contacted techline and spoke to Kurt and advised of the complaint and my findings. Kurt advised that it could possibly be a relay on the control, but if I could not duplicate the noise, then he could not recommend any parts to replace and provided SR#7740796690. I advised the customer of my conversation with tech support and that since they did not recommend replacing any parts, then they would need to contact customer service to discuss further services. I provided the SR number to the customer and sent a message to the office to add the call onto my route the next business day to contact the safety department to have my findings documented. No repairs made at this time and customer was going to cycle power at the breaker for safety. Job completed."

Arrived onsite for cook top ignition issues. Upon inspection found no issues tested all 4 burners each burner turns on after 1 or 2 clicks. Spoke to customer found customer cleans unit frequently. Informed customer on proper cleaning process to reduce moisture on ignitor causing disruption. No parts used job complete

Arrived on site to test unit for right front burner knob not sitting correctly. Found lock sleeve not secured correctly to knob not allowing it to lock to valve. Secured lock sleeve test unit and unit test good job complete.

Arrived on site to install previously ordered parts. Replaced valve regulator W10861656 and test unit. Having same issue when testing bake and broil am not hearing or seeing either igniter operate. Ran diagnostics and there are no saved error codes. Replaced spark module W10860916. Secured all harness connections . Test unit by preheating oven to 350. Unit is operating as designed. No gas leaks detected.Job complete

"Arrived on site ,replaced float switch and float assembly WPW10346525 ,WPW10195039. Ran diagnostics test cycle . All checked normal. Started normal wash cycle and advises tenant to let run due to sitting awhile and smelling . No water leaks Detected at time of service . Maintenance unavailable to sign ticket . Job complete"

Arrived on site for dryer not starting . Found thermal fuse has blown . Replaced fuse WP3392519. Unit is now starting and heating . No lint build up at time of service . Job complete

"Arrived on site , replaced inner door cover and ui console .W11378949, W11690848. Ran diagnostics, no error codes . Unit is heating properly . No lint build up detected at time of service. Job complete"

Arrived on site to diagnose microwave with hanging element. Found element hanging due to broken support. Replaced support to resolve. Tested unit and verified proper fitment. Parts used - W11724411.

"Arrived on site to inspect refrigerator with roller issues. Upon further inspection, the customer informed me that she is concerned that the refrigerator wheels are not locked and will roll forward sometime when opening the door. I informed the customer that this unit doesn't have adjustable feet and it is how it is designed. I found that the refrigerator was a little un level, and I leveled it, and I made front wheel stops out of some extra pieces of rubber. The rubber stops fixed the customer's issue. The unit is operating as designed water leaks observed during service."

On arrival verified complaint of not washing. Per previous diag replaced sump motor. Ran diag cycle and quick wash and confirmed operation. Unit is now washing and not leaking. Job complete installed w11613479

Apt . 177 .arrived on site for washer not agitating or spinning . Ran diagnostics and got 7-1 error code . Washer only humming in agitation and spin . Found nut on cam assembly had come off and caused pully to drop and belt slipped off both pulleys . Belt is in good shape replaced spluch assembly W10721967. Ran calibration and diagnostics wash test all checked normal. Nomwater leaks detected at time of service. Job complete

Arrived on site to test unit for no completing wash cycle. Customer stated it has been working since initial issue. Found error f0e5(off balance). Replaced control board(W11603811) and completed diagnostics with no issues. No leaks detected. Job complete.

"Arrived on site for a washing machine that is making a grinding noise at the end of a cycle. Inspected unit and work area. The customer advised that the unit does work fine and it does complete each cycle, but that there is an audible noise at the end of the cycle. I did confirm the customers complaint and checked underneath the unit. I founndthe slider broken. I replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete. W10734521."

"Arrived on site for customer complaint of unit not spinning out the clothes all the way. I ran diagnostic test, unit passed diagnostic test cycle. I calibrated unit, unit tested good. If problem continues, order motor and capacitor."

MED4500MW0 Arrived on site for a dryer making loud noises. On arrival verified issue further inspection after taking dryer apart found a big pile of lint behind blower uploaded photo tested dryer works as it's designed. Notified client that ventilation to home needs to be cleaned. No parts used thank you.

"Arrived on site to inspect dryer, taking multiple cycles to dry. Upon further inspection, I ran an airflow test and found the airflow to be very restricted. I detached the vent and tested the dryer again, and the airflow passed, indicating that there is no problem with the dryer. I verified the proper operation of the dryer by checking the operating temperature, and the dryer cycling temperatures are measuring good with no issues found. I advised the customer that the issue is with the air vent and will need to be checked and cleaned out so the dryer can properly expel the moist air. No parts installed ."

"Arrived on site for front burners not lighting. Removed burner heads. Found both burner heads loose in middle. Replaced right side with new burner head, verified operation. Will need another for left side. Reset for Mon pm.; ordrng 1 W11344539 (Burner head)"

Arrived on site to test unit for tripping breaker when oven in use. Verified issue. Found new bake element is faulty. Ordering new element and office to reschedule. Contractor not present for signature. ; ordrng 1 W11182108 (Bake element)

"Arrived on site for customer complaint of unitnnot heating. Found failed magnetron and diode, I replaced parts, unit tested good. Parts used w10754299 and w11256462"

Arrived onsite and fouhd unit not running at all. Accessed rear and checked fuses. Found thermal fuse blown. Verified voltage and polarity. Verified exterior wall duct is clear and the unit flows well. Verified heater is not grounded and the heat cycles correctly. Replaced thermal fuse to repair. WP3392519

"Arrived on site to test unit for oversudsing. Upon arrival customer stated when draining the unit sounds a lot louder and a SD message appears on screen. Entered diagnostics, found F0E2 oversuds and F8E1 long fill error codes stored. Ran a diagnostic cycle, when draining, the pump sounded strained and not pumping enough water out. Removed filter and found it packed with debris and clothing items. Removed all debris and tested unit, drain pump has been restored to its optimal performance. LoFlo error code was due to the unit being started, but the water was off. Inlet valves have not debris on the filters. Customer is using minimal amount of detergent. If callback occurs, advise returning with shocks. Unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived on site to test unit for freezing items in RC. Found RC thermistor was reading 3700ohms(60-65). Replaced RC thermistor. Advised customer to monitor. Able advised customer if doors are not being opened allot throughout the day cold air will settle in bins and cause items to freeze. Advised customer if she notices or experiences rosin to turn Temps up. Changed temp setting from 37 to 39 in RC. No leaks detected. Job complete.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the suspension rods and calibrated and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11130362"

Arrived on site to install previously diagnosed parts. I replaced the clutch and the gear case but found the thrust missing. I checked the clutch component bag and did not find that inside of the clutch parts assembly. I spoke to DW and was advised to order the thrust and make sure the customer doesn't not use the unit until that is replaced. I rescheduled the customer to 1/27. 285785 and 3360629.; ordrng 1 WP63292 (Thrust)

"On arrival verified complaint of dishwasher, not washing verified voltage and polarity at the outlet is correct. Ran diag mode and confirmed something motor is not activating. There's vaulted to the sump is 115 V,AC. Replaced some assembly and found sump now activates, but only pulses. Reverified voltage is correct. Replace sump assembly again with a sump from another job. Unit is still pulsing, and not pumping. Rerun diag test and verify voltage coming from the control Control board is sending out variable voltage. Replace the main control unit is now sending out constant voltage from the main control board. But sump assembly is still pulsing, spoke to service thread and was advised to order sump assembly main control and wire harness. Ordering W11697034 harness, control w11637581, w11613479 sump. Reschedule for 1/28; ordrng 1 W11697034 (Harness) and 1 w11637581 (Control) and 1 w11613479 (Sump assy)"

Arrived on site for a dryer that is making a normal sound. Inspected unit and work area. I confirmed the customers complaint upon arrival after starting a cycle. I disassembled the unit and found one of the rollers completely seized on the roller shaft. I replaced the rollers and idler pulley and clean3d off the roller shafts. I reassembled the unit and tested it. I found the unit working and operating as designed with no abnormal sounds present. Call complete. 4392065.

Arrived on site for dishwasher not spraying. Diagnostics shows f4e3. Confirmed motor is not turning. Replaced sump motor assembly. Verified operation. Call complete. W11613480

"Arrive on site to install previously diagnosed parts. Inspected unit and work area. I replaced the wash motor assembly, dispenser, inlet hose, inlet assembly, inlet assembly gasket, and rollers and tested the unit. I found the unit working and operating as designed with no leaks present during operation. The unit is working and operating as designed. Call complete."

"Arrived on site to diagnose microwave tripping breaker. Customer said unit originally popped breaking utilizing an AIR FRY cycle. They replaced the fuse, and this did not fix the issue, and fuse pops every time. I installed a resettable breaker, and found the hosie breaker trips before my resettable breaker. Called tech line and confirmed that the HALOGEN, QUARTZ, AND CONVECT heaters all run during air fry. Based on this it's highly likely the wiring harness is grounding / melted in one of those areas. Ordering bulbs, convect and main harness to resolve. Set for 2 hours due to main harness install time and difficulty. Office to schedule. ; ordrng 1 W11302364 (Main Harness) and 1 WP8184837 (Halogen Bulb) and 1 WPW10510203 (Quartz Heater) and 1 WPW10571554 (Convection Assembly)"

"Arrived downside to install previously diagnosed parts. Inspected unit and work area. I replaced the drain pump, harness, and UI and still found the unit would not turn on. I checked voltage going to the user interface and found the illumination voltage but no communication voltage going to the user interface. Ordering the control and reordering thenUI just in case. I rescheduled the customer to 1/27. W11395618, W115908698, and W11478524. ; ordrng 1 W11543994 (Control) and 1 W11478524 (UI)"

Arrived on site for dishwasher nktnfinishing cycles and spray arms not moving. Found f4e3. Cleared codes. Confirmed motor is not running. Removed racks. Replaced motor sump assembly. Verified operation. Call complete. W11613480

"Arrived on site and verified compressor is seized. Replaced compressor(W11727250), drier(WPW10143759), access port(W11506635), lower harness(W11614808), start device(W11615506) and run cap(WPW10350564). Vacuumed system down and charged to specs with 56g of r600a. Advised customer to monitor. No leaks detected. Job complete."

Arrived on site to diagnose dishwasher not cleaning dishes. Tested unit and found it fills but wash motor never engages. Replaced sump and motor assembly to resolve. Tested unit and confirmed no water leaks present and unit working as designed. Parts used - W11025157.

"Arrived on site to test unit for drain pump constantly running. Upon arrival customer stated unit is still in warranty per extended warranty from the home builder. Entitlement does not show any record of extended warranty, per claims customer will have to contact WPL in order to provide closing documents and get the entitlement updated. Job complete."

WTW4816FW2 Arrived on site from previous visit to install part. I installed water valve and tested product works as it's designed no sounds anymore no water leaks visible from main water supply.

"Arrived on site for customer complaint of unit being full of water and not completing cycles. Found broken lower wire harness. I replaced lower wire harness, unit tested good. Part used w11643701"

"On arrival verified complaint of unit throwing F 2E 3 air code. The previous diagnosis replaced high limit with bill, built an inlet through mister rand cycle on time.Dry for 20 minutes, no area pops up. Motor is working correctly and unit is heating. The unit is now working as design job complete. Installed wp8577274"

"On arrival verified complaint of unit it not heating. When running cycle unit will only run for point 5 to 1 second verified. Interlocks are working correctly replace main control board. When replacing main control board unit still operates the same verified voltage and polarity are correct. Check voltage to green and Brown at Molex. Connector on board. The unit is getting 123 V, AC verified voltage to relay 42 0 3 black wire has 123 coming in. When using cycle Brown wire only has 98 V. Coming out temporarily. Spoke to service and tech line. We'll need to order main board again, keypad, Main harness and filter board. Ordering control W11544456, console w10918931, filter board W10422269, main harness W11507732 office to reschedule ; ordrng 1 W10918931 (Console) and 1 W11544456 (Control) and 1 W11507732 (Main harness) and 1 W10422269 (Filter board)"

"Arrived on site to replace previously diagnosed parts. I replaced control, suspension, and belt. The cam and valve tested good. I ran calibration after repair, unit tested good. Parts used w10671327, w10780045, wpw10006384."

"Arrived on site for top crisper freezing items . Ran temp checks drawer is running colder then rest of fridge side . Ran resistance check on diffuser thermistor , thermistor reading 5 k . Ordering diffuser . No parts installed and no water leaks detected at time of service . Call to set return ; ordrng 1 W11744513 (Difusser)"

"Arrived on site for a refrigerator that is making slabs of ice instead of ice cubes. Inspected unit and work area. The customer showed me what was happening with her ice cubes and I did confirm the customer's complaint. I checked the ice maker and found a proper batch of ice inside of the ice mold. I found that when you went to dispense ice, the ice wouldn't completely make it out of the mold and would then over fill causing the sheets. I found mineral buildup inside of the ice maker causing the issue. I replaced the ice maker and tested the unit. I found the unit working and operating as designed. Call complete. W10908391."

"Arrived on site to test unit for high pitched noise during a cycle. Upon arrival customer presented video, during the beginning of a spin cycle, there is a high pitched squeal noise present. Customer stated they ran a cycle yesterday and the noise was gone. Entered diagnostics, found no error codes stored. Started a cycle, when spin began the squeal noise did not present itself. Inspected lower components, found cam and belt are worn. Replaced cam (W10721967) and belt (W11239857) and ran another cycle, squeal noise started during the spin. Captured video and sent to service thread, per thread the unit will need a new gear case. Attempted to remove agitator, seized to the shaft. Will apply PB blaster to the shaft, possible it will release on return visit. Ordering agitator, rescheduled for 01/27.; ordrng 1 W11550891 (Agitator)"

"Arrived on site to inspect oven no heating properly. The customer stated that the temperature on bake would never reach above 115 degrees. Upon initial inspection, I found that the customer was using aluminum foil to line the entire bottom of the oven, which blocked the air vents. I removed the foil and tested the oven, and monitored the preheat and cycling temperatures. The oven is now operating as designed. I advised the customer that it is important to the function of the oven to keep the vents clear of any liner or foil. Oven operating as designed. No parts were installed, and no gas leaks were observed during service"

"Arrived on site to inspect venthood light issues. Upon further inspection, I found the left light not installed properly. Gained access to the light assembly and found the left light mount had come loose. I adjusted the mount and clips on the light to hold the mount in place and tested. Unit is operating as designed. Reassembled and retested and unit continues to operate as designed. Job completed. No parts installed."

Arrived on site for dishwasher filling with water then stopping. Diagnostics shows f4e3. Removed racks. Replaced sump and motor assembly. Verified operation. Call complete. No leaks. W11613480

Arrived on site to install previously diagnosed and ordered part. I replaced the diverter disk and cover and tested the unit. The unit is now operating as designed. No water leaks observed during service. W11679656 W11580016

"Arrived on site to test unit for broken latch. Upon arrival customer stated unit stopped latching, Best Buy replaced the lid latch and after a couple cycles, the unit stopped mid cycle, would not unlock the lid. Tested unit, found drain pump not engaging. Inspected harness and found drain pump wire has broken. Repaired harness using a butt splice, secured harness to prevent future breakage. Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

"WFES3330RS0 Arrived on site from previous visit to install parts. I installed bake,broil element, and control .Removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. Rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. Checked polarity and voltage readings were correct product works as it's designed. Recommend client to contact home builder if it happens again. Calling whirlpool safety SR #7740702180"

"Arrived on site to inspect venthood light not working. Upon further inspection, I found the right light not working. I gained access to the light harness not plugged in (photo). Connected harness and tested and unit is operating as designed, job completed. No parts installed. No one available to sign for receipt, new build vacant home."

"Arrived on site for customer complaint of unit not draining. Found failed latch and lower wire harness. I replaced latch, lower wire harness and added clip, unit tested good. Parts used w11670519, w11643701, w11755726"

"Arrived on site to replace previously diagnosed part. Replaced sump assembly (W11416363) and extensively tested unit for any potential leak point. Leak has been eliminated and unit is now running as designed, job complete."

Arrived on site and replaced previously diagnosed console(W11413566) and vent housing(W11129408). Unit now working as designed. Job complete.

WRS315SDHM13 Arrived on site from previous visit to install part. Installed sound padding and tighten screws that were lose on the compressor product works as it's designed no leaks visible from main water supply.

Arrived onsite to fix the hub on the washer and was unable to remove the wash tower due to seizing. Using penetrating oil and belt method as well as other loosening motions was unable to budge after 20 minutes. Ordering wash tower and returning with other parts. Customer would like sooner service. No parts. ; ordrng 1 W11550891 (Agitator)

"Arrived on site to inpsect dishwasherdisplayimg error code F9E1. Upon further inspection, I placed the unit into diagnostics and ran a diagnosic test. I observed that the wash motor was receiving voltage but no running due to being seized. I replaced the motor assembly and retested the dishwasher. The dishwasher is now operating as designed. No water leaks observed during service. W11416362"

Arrived onsite and found unit operating with loose belt squeal. Replaced the belt and tested. Unut is now operating as designed. Advised maintenance on repair.

"Arrived on site to inspect wall oven microwave combo unit with the oven not heating properly. Upon further inspection, I placed the unit in diagnostics and checked error codes and found none. I tested the components and the unit appears to be operating as designed. I went into the tools selection and found the unit not calibrated. I removed the oven door and vent and found the unit not properly installed (photos of installation). I attempted to remove the unit from the cabinet and the unit would not budge. I found the unit is wedged into the cabinet and possibly forced into the cabinet when installed. The front right leveling foot is bent (photo) and the surface board is thin and warped. The surface board is not level with the cabinet at the front which is causing the unit to rest on the vent. I advised the customer that they would need to contact their vendor to get the installers to come and uninstall the unit so I can properly service it. Customer will contact the office to reschedule once the unit is un-installed. ; O-emld tckt"

"Arrived on site for a coffee machine that is still not dispnsing enough espresso. Inspected unit and work area. I tested the espresso machine and did find the unit dispensing espresso but slowly. I called Whirlpool Techline and spoke to Derrick SR# 7740685262. He had me run through various testing, checking multiple components and the water dispensing system. He also spoke with the engineer of the machine and after all testing, advised me to run the descaling process on the machine due to the water supplied during the hot water testing. He advised that they believed the coffee grinds probably got into the dispensing system and is slightly clogging up the water supply. He wanted me to try that and to try running the espresso cycle again. I ran the descaling process on the machine and after running that, I ran through an espresso making cycle. I found the unit working and operating as designed. Call complete. No parts were installed."

WTW4816FW2 Arrived on site from previous visit to install part . Installed insulation tested product works as it's designed no loud sounds no water leaks visible from main water supply.

On arrival verified complaint of unit leaking for a previous diagnosis. Replace the locking nuts on the upper rack assembly. The upper slides that were ordered are incorrect and are not needed. Randyak cycle and verified with customer that union is no longer leaking job complete. Installed 4x w11545286

MVW5430MW1 Arrived on site for a washer not working. On arrival verified issue long drain error code deleted error looked under washer lose wire to drain pump fixed issue product works as it's designed. No parts used no water leaks visible from main water supply.

Arrived onsite for vent hood not working. I found neither low speed or high speed is not functioning. Switch is getting correct voltage when turned on (120v) but no operation from motor. The fan motor needs to be replaced. When opening the new fan motor to replace i was ready to wire it when I found the fan blade to be cracked. Will need to order a new fan motor to repair. I advised the lead to leave the unit unplugged and I also turned the breaker off for the time being. Ordering W11105126 Fan motor to continue with repair. Office is to RS as we are out of stock on the fan motor.; O-emld tckt

"Arrived on site for not dispensing water. Engaged paddle,paddle not making contact with switch,removed front cover found broken pins on bracket, ordering a new bracket and switch assembly ; ordrng 1 WP2162361 (Switch) and 1 WP2180226 (Bracket)"

"Arrived on. Site for washer not spinning out load . Ran diagnostics, got latch error code . Latch is only clicking in all tests . Replaced latch W11176112. Ran. Diagnostics and calibration , all checked normal. No water leaks detected at time of service . Job complete .no one from maintenance and lease office is closed . No one to sign ticket ."

Arrived on site for washer not getting water . Ran diagnostics long fill code . Ran test and the hot water valve was not opening up fully. Replaced valve W11038689. Flushed supply lines . Ran calibration and test wash . All. Checked normal. No water leaks detected at time of service. Job complete

"Arrived on site to replace previously diagnosed compressor, replaced compressor and installed dye drier, vacuumed system down for 20 minutes, vacuum held good for 10 minutes, charged system with 54g of R600, unit is now running as designed, advised customer to monitor for 24 hours before loading, job complete"

"Arrived on site. Per customer door open icon will stay lit with doors closed and at times with door opened led module will not power on with icon illuminated, ordering ui panel and led module; ordrng 1 W11394709 (Fascia) and 1 W11664671 (Ui panel) and 1 W11470191 (Led module)"

Arrived onsite for unit panel not working properly and not starting g cycles. I found the panel start button not to light up and not starting a cycle. Customer stated they would have to power reset and click drain to get a cycle to start. I found the control not operating as it should and replaced the control. Unit will now functions correctly and light all buttons up when pressed. Unit ran through a full test cycle with no issues. Unit operates as designed. No water leaks present at time of service. Call complete. Installed W11683480 Control.

"Arrived on site for a dryer that will not turn on. Inspected unit and work area. The customer stated that the drum light does come on, but their touch panel will not illuminate or turn on. I did confirm the customer's complaint and checked voltage. I found proper voltage and polarity going to the dryer. I checked voltage at the control and found proper voltage at the control. I checked voltage going to the user interface and found 5V DC going to the UI. I went ahead and replaced the control to see if there was an issue with that. I still have the same issue where the touch panel would not illuminate or work. Ordering the user interface and the office will need to contact the customer about a return date due to limited parts availability. W11133021.; ordrng 1 W11158457 (UI)"

Arrived onsite for no water and tested. Found only symtpom to be no wash function. Determined bad wash pump. Replaced sump and motor to repair. All checks is good. Advised customer on repair. W11613479

WRF535SWHZ00 Arrived on site from previous visit to install parts. Cleared all ice build up Installed motor and fan tested product works as it's designed. No water leaks visible from main water supply.

"Arrived on site for icemaker arm not falling back down, stays up affer opening door. icemaker was just replaced. Found the unit was not mounted properly. Removed shelves. Properly installed mounting bracket. Verified operation. Call complete. No parts. Within company warranty"

"Arrived on site for a dryer that will not start a cycle. Inspected unit and worked area. Upon entry, i found the door switch broken. I replaced the door switch assembly and tested the unit. I still found the unit, still not power on. I gained access to the bag and checked all components. I found the thermal fuse open and their vent hose completely crunched. I replaced the thermal fuse and tested the unit. I found the unit working and operating as designed. Call complete. WP3406107 and WP3392519."

"Arrived on site to test unit for no power, tested unit found N disconnected from filter board, secured connection and tested, unit is now running as designed job complete no parts installed"

"WTW4816FW2 Arrived on site for a washer not working . On arrival verified issue stuck in wash cycle . Ran diagnostic found long drain error code inspected and tested wireharness part was good . Water valve on cold side has failed splutch was spinning freely i had spare part on my truck inventory . Replaced parts water valves, belt splutch and actuator tested product works as it's designed to water leaking from main water supply."

"Arrived on site to install previously ordered parts. Upon arrival, began disassembly and found basket is rusted out and believe will begin to crack when banging gearcase through. Also found water leaking from tub. Uploaded pictures on SD. Need to order tub and basket along with 2 hour weigh time for complete rebuild.office to reschedule ; ordrng 1 W10371566 (Tub) and 1 W10554251 (Basket) and 1 2hourweigh (2 hour weigh)"

"Arrived onsite for dishwasher leaking. Underneath nothing was leaking however, I pulled off the dishwasher door and found a leak coming from the vent assm. I reseated the gasket but when testing the unit continued to leak from the vent assm. Will need to order WPW10329609 Vent Assm to continue with repair. RS FOR 1/24/25 CUSTOMER NEEDS IT TO BE SCHEDULED AT 9AM.; ordrng 1 WPW10329609 (Vent Assm)"

"Arrived on site for dryer maing noise. Ran test dry with some dampness towels and u it is louder then normal. Put padsW11113654 X4 under motor and counter balance brick. No wear showing on felt seal ,rollers ,pulleys , blower wheel is in good shape as well . No lint build up . No water leaks detected at time e of service . Job complete"

"Arrived on site to test unit for not cleaning dishes. Upon arrival customer stated they will start a cycle and intermittently it will not fill with water. Tested unit, found F7E1 not heating error code stored. Also found wash motor not engaging. Replaced wash motor assembly (WPW10671941) and tested unit, heater and motor are both engaging. All other components are properly engaging and unit is now running as designed. If issue reoccurs, recommend returning with a heater and control. No leaks detected, job complete."

On arrival verified complaint small ice and limited water. Verified flow of water at wall. Filter was replaced in December but has never worked correctly. Disconnected reservoir at dual water valve and ran into a cup. Filter housing and reservoir are putting out good flow. Replaced dual valve and both dispenser and ice maker are showing good flow. Job complete installed w11482383

"Arrived on site to inspect wine cooler door damage and light won't turn on. Upon further inspection, I found the interior light turned on and the door was closed and the auto light selection was turned on. I turned the auto light selection off and the light turned off when the door was closed. I found a small dent in the lower section of the trim (photo). The unit is still within the cosmetic warranty; therefore, I removed and replaced the door assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11644055"

"Arrived on site to inspect dishwasher not dispensing detergent. Upon further inspection, I placed the unit into diagnostics and observed no error codes. I gained access to the dispenser and found that the plunger is sliding out of the actuator arm, preventing it from opening the door. I replaced the dispenser and retested the unit. The dishwasher is now operating as designed. No water leaks were observed during service. W11412300"

"Our rival verified complaint of not running visual inspection of the unit shows a broken strike, replace strike and inspected underneath the unit. No signs of any wear to the belt or gear case leaking oil drain pump harness is in good condition ran diag. Test and found all components are now operating correctly. Start a cycle confirmed to start cycle like it should job complete installed. W11513250"

"Arrived on site to test unit for not working properly, tested unit found system not detecting and detergent even though the bin is full, tested unit found detergent sensor corroded, replaced valve assembly and tested, unitbis now running as designed, job complete installed W11621181"

Arrived on site to test unit for not draining and not locking. Found latch was damaged. Also found black wire broken to drain pump. Replaced latch(W11670519) and corrected harness using lower harness(W11643701). Unit now working as designed. No leaks detected at this time. Job complete.

Arrived on site to follow up on oven repair. I removed the unit from the cavity and tracked down and replaced the lower TOD. confirmed TOD was open. Tested unit with new TOD installed and verified unit working as designed. Had customer present to verify unit was heating. Parts used - WP4449751.

"Arrived on site to test unit for over heating and error code. Upon arrival customer stated during a bake cycle at 430?, unit beeped and displayed error. Temps were at 500?. Tested unit, found F6E1 over temp cooking error code stored. Followed service manual, replaced control (W11594224) and as precautionary replaced sensor (WPW10181986). Tested unit, relays are cycling properly and unit is now running as designed, job complete."

"Arrived on site to inpsect refrigerator making a lot of noise. Upon further inspection, I found that the noise was coming from the cardboard under the condenser vibrating. I secured the cardboard with padding. The sound has been significantly reduced, and the refrigerator is operating as designed. No water leaks observed during service. W11113654"

"Arrived on site for a defective compressor. Removed defective compressor installed a new compressor,drier and access valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. W11557425,w11506635,wpw10143759"

Arrived on site to test unit for unit not draining. Test unit and found drain motor working correctly. Found drain hose has been modified to reach under sink due to how far the sink is. Hose is made out of rubber so when the unit gets pushed back the hose gets pinched not allowing unit to drain. They will need to re route the drain hose. Job complete.

Arrived onsite for not crushing ice and found cause to be broken dispenser crush box. Replaced dispenser. Unit is now operating as designed. Advised customer on repair. W11185686

"Arrived on site to install previously diagnosed parts. The customer stated that since the previous trip, the unit it has been flashing a new error code and wilmo, run more than sixty seconds. I ran the unit through diagnostics and found an FA E4 (diverted cannot find positions) error code. I went ahead and replaced the control, vent, and wash motor assembly. I tested the unit and found the unit working and operating as designed with no leaks present during operation. Call complete. W11460945, W11672039, and W11649995."

Arrived on site to test unit for gas smell when using the oven. Test unit and found igniter not igniting right away making a gas smell and bad regulator. Resolved regulator and igniter test unit and unit test good job complete. W10861656. WPW10324262 Called safety but they are close due to the holiday.

MMV4205DS1 Arrived on site for a otr microwave not heating. On arrival verified issue tested diode and comparator both parts have failed further inspection found magnetron was bad replaced 3 parts tested product works as it's designed.

"On arrival, a verified complaint of not draining ran diagnostic test and verify drain pump is activating. But it is not draining. Inspected disposal and found disposal is clogged clear disposal and attempted to drain again found drain pump is still not pumping very well. Replace drain pump and unit is now draining correctly advised customer of the importance of keeping disposal. Clean and clear of debris, job complete installed w11412291"