Service History 249 - Appliance Express

We serviced a

KITCHENAID OVEN

Model KODE300ESS05

Near Leander, TX 78645

Justin

Job Details: 12/29/2021

Arrived on site to install previously diagnosed parts. Upon arrival I verified the new latch had secure switches. I powered the unit down at the breaker. I then installed the new latch and tested the unit. I found it now working as designed. Call complete.

We serviced a

KITCHENAID MICROWAVE

Model KCMS2255BSS

Near Austin, TX 78735

James

Job Details: 12/29/2021

Performed streem diagnosis. Found microwave fan begins to run as soon as the door is closed. Unit has failed interlock switches.

We serviced a

FRIGIDAIRE OVEN

Model FFEW2725LBB

Near Austin, TX 78703

Leonardo

Job Details: 12/29/2021

Arrived on site to test unit for broiler staying on. Found relay stuck broiler strain on even when off. Replaced board test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Leander, TX 78641

David Z

Job Details: 12/29/2021

"Arrived on site to diagnose dishwasher that was not washing. On arrival found F8E4 error blinking for flood switch, also FA E2. Found flood tray full of water. Unit likely leaking from heating element. Cleared water and reset unit. Wash motor still not coming on. new wash motor, heating element, and vent motor. .; ordrng 1 W11416362 (Wash motor) and 1 W11537778 (Heater) and 1 W11414073 (Vent Motor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Austin, TX 78730

Matthew

Job Details: 12/29/2021

Arrived onsite for special project heating element replacement. Replaced element and tested unit. Unit operates correctly. No leaks present at this time. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM384ESS0

Near Georgetown, TX 78628

Lou

Job Details: 12/29/2021

"Arrived on site to inspect dishwasher door handle loose. Upon further inspection, I found the unit handle loose. I tightened the screws at the bottom the handle and it was still loose. I removed the outer door panel and tightened the screws inside and while I had the panel off, I found the console seal missing. I reassembled the door and advised the customer of my findings. I am ordering the seal and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service . No water leaks observed during service.; ordrng 1 W11213719 (Console seal) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104ESS3

Near Austin, TX 78723

Jacob

Job Details: 12/29/2021

Arrived onsite for unit not washing. Tested the unit and heard the motor not running really good. Replaced the pump and motor. Tested the unit and unit was pump like normal. No leaks at this time.

We serviced a

MAYTAG MICROWAVE

Model MMV4205DS1

Near Lago Vista, TX 78645

Justin

Job Details: 12/29/2021

"Arrived on site for a microwave throwing the open/close door error. Upon arrival the customer stated this was extremely intermittent. Upon further inspection I found the door sagging a little, and I was able to move it up and down to freely. I informed the customer that this could be causing the unit to not come in proper contact with the switches intermittently. I also found the door switch assembly was loose, and I tightened it. I informed the customer this could of also caused this issue. I found the unit as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB8969SDM2

Near Lago Vista, TX 78645

Justin

Job Details: 12/29/2021

"Arrived on site for a dishwasher with the start button not working. I gained access to the inside of the console. Upon further inspection I found the clips holding the UI in had broken. This was allowing the UI to be pushed down when you pressed on the start button, so it was not coming in full contact with the switch.. ; ordrng 1 W10847822 (Console)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78704

Jacob

Job Details: 12/29/2021

Arrived onsite for unit not washing and heater needs to replaced as a issue from the factory. Looked at the unit and saw that the heater needs to be replaced and tested the unit to see if it will fill or wash. The unit did fill with water but the wash motor would turn on but it wouldnt not spin to get the water around. Ordered parts. Office to reschedule ; ordrng 1 W11416362 (Pump and motor) and 1 W11410066 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Cedar Park, TX 78613

Scott

Job Details: 12/29/2021

"Arrived on site for fresh food section warm . Ran temp checks . FZ 0, RC 46, ice box 10. All fans working ,no issues found with pantry control. Found all thermistor good . Found frost on FZ evap bye fan . No frost in fresh food section. Ran harvest all checked normal. There was ice in maker and on batch in bin . Talked to SW . Replaced UI control . Did power reset . Recommended to make sure freezer draws are not overfilled to keep door properly closing .No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near San Marcos, TX 78666

Andrey

Job Details: 12/29/2021

"Arrived on site to replace previously diagnosed control board, will need to order the correct control board and return, office to reschedule ; ordrng 1 W10803586 (Control board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Austin, TX 78745

Luis

Job Details: 12/29/2021

"Arrived on site for door closure issues. Found with right door slightly open door will swing fully open,adjusted bottom hinges tested door operation good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Liberty Hill, TX 78642

Kimo

Job Details: 12/29/2021

Arrived onsite to install previously diagnosed pat. I gained access to the leaking water inlet valve and replaced it. Then tested unit for leaks and functionality. Found unit operating as designed. No leaks at this time. Job complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15POZP0

Near Austin, TX 78746

Luis

Job Details: 12/29/2021

"Arrived on site for too much ice. Ran diagnostics diagnosed a defective bin thermistor,replaced defective bin thermistor

We serviced a

MAYTAG DISHWASHER

Model MDB8959SBB0

Near Round Rock, TX 78664

Jimmy J.

Job Details: 12/29/2021

"Arrived on site for Not Starting or Operating - Dishwasher. Customer stated the power started coming back on and allowing it to run but that it was still acting funny. Ran diagnostics and console would not give me any error codes. Getting 120 at the junction. Gained access to control and it too was getting 120. Tested all components and control, console and OWI were getting weak resistance readings.Job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ05

Near Bastrop, TX 78602

Tyler L

Job Details: 12/29/2021

"Arrived on site for complaints of ticking noise and not starting. Found unit will tick repeatedly and then shut off. When pushing against the door on the right side and starting the unit, it will run and heat properly. Found frame damage on the left back side. Looks like unit could have been dropped possibly, causing structural damage.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Leander, TX 78641

Justin

Job Details: 12/29/2021

Arrived on site to install previously diagnosed parts. I installed the new latch and catch. The unit is now as designed. Call complete.

We serviced a

ROPER DRYER

Model RED4516FW0

Near San Marcos, TX 78666

Andrey

Job Details: 12/29/2021

"Arrived on site to test unit for over heating, tested unit found all sensors good, inspected element, did not find any unusual marks, getting 10 olms on element, no burnt wires detected, called safety to report my findings, got file number Sr#7732525414, ran vent test and got restricted airflow, advised customer to address issue asap, and dont run unit until vent has been cleaned by a professional, job complete"

We serviced a

WHIRLPOOL OVEN

Model KEHC309JSS08

Near Sunset Valley, TX 78745

Leonardo

Job Details: 12/29/2021

Arrived on site to install new frame and brackets. Installed new frame and brackets test unit and unit test good job complete.

We serviced a

MAYTAG DRYER

Model MEDB400VQ0

Near Austin, TX 78748

Kevin

Job Details: 12/29/2021

Arrived on site and inspected Dryer and found it is still squealing tension pulley should have been replaced on first visit. Per PR call is NDO; ordrng 1 WPW10547292 (Tension pulley) and 1 WPW10136934 (Belt)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Pflugerville, TX 78660

Wesley

Job Details: 12/29/2021

"Arrived onsite for shift actuator slipped position and replaced shift actuator to updated part, unit is now working as designed. Advised customer on repair."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78717

Scott

Job Details: 12/29/2021

"Arrived on site, replaced element . Tested unit according to service pointer . All checked normal. No water leaks detected. No error codes. No water leaks detected at time of service. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Leander, TX 78641

Justin

Job Details: 12/29/2021

"Arrived on site to install heater per special project. I installed the heater and then tested the unit. I ran a diagnostics cycle while monitoring the amp draw. I found the heater drawing the proper amperage, and the unit running as designed. No leaks observed at the time of service. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED8620HC0

Near Austin, TX 78757

Matthew

Job Details: 12/29/2021

"Only in refresh cycle. Not sanitize. Maybe high amp draw. SR#7732596809. Arrived onsite for unit tripping breaker during sanitize and towel cycles intermittently. Tested unit and could not duplicate the issue. Called tech line for assistance. He suggested maybe too many amps during sanitize and towel cycle.During sanitize and towel cycles amps peaked at 22 ,which is within the 30 amp breaker max load.Found that water during steam cycle would drip out of rear of drum and flicker onto the fill valve connections intermittently.possible being the reason for breaker tripping. Secured the water valve connector. Mrs will monitor the unit for further tripping of breaker.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM6

Near Austin, TX 78741

Robert

Job Details: 12/29/2021

Arrived on call for complaint of tripping breaker. Ran diagnostics and amps never went over 7.5. Call tech line and according to them the dishwasher is fine the breaker should be replaced. Instructed customer that the breaker requirements are on page 6 of installation guide.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB4

Near Austin, TX 78747

Leonardo

Job Details: 12/29/2021

Arrived on site to test unit for unit not heating. Found bad high voltage. Replaced magnetron capacitor and diode. Replaced all 3 parts test unit and unit test good job complete.

We serviced a

GE REFRIGERATOR

Model GFE28GYNFFS

Near New Braunfels, TX 78132

Noah D

Job Details: 12/29/2021

Arrived on site to inspect unit for not allowing water through unit. Upon inspection found the unit not allowing water through dispenser because of a bad filter. The new filter does not have Chip which turns off indicator. Customer must buy correct filter. Complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78745

Leonardo

Job Details: 12/29/2021

Arrived on site to test unit for heating element recall. Heating element was checked and and test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Austin, TX 78756

Robert

Job Details: 12/29/2021

Arrived on call for complaint of not starting. Found loose connection at door switch. Correct wire issue.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Leander, TX 78641

David Z

Job Details: 12/29/2021

"Arrived on site to follow up on refrigerator not making ice. Tested unit and ran test 56. Found no error codes. Ran harvest cycle and found unit unit cycling. Checked temps and felt that freezer was a bit warm. The icebox fan was not running, and FC was not running. Could only get those fans to come on via diagnostic. I advised the customer to move items in the RC to unblock the vent and airflow channels to allow proper cooling, and then power cycle the unit when its done. Ordering UI and Control due to fans not wanting to come on, but unit does seem to still be cooling. Office to schedule when parts arrive. ; ordrng 1 WPW10675033 (Control) and 1 W11330971 (UI), states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Paige, TX 78659

Tyler L

Job Details: 12/29/2021

Arrived on site for complaints of unit leaking. Found door gasket in good condition. Found weeping valve causing water to slowly fill the tub when not in use. Turned water off and advised customer not to use unit. Will need new valve to complete repair. Office to reschedule.; ordrng 1 W11175771 (Valve)

We serviced a

GE WASHER

Model GTW460ASJ7WW

Near Austin, TX 78726

Justin

Job Details: 12/29/2021

Arrived on site to install previously diagnosed parts. I installed the new thermistor and then tested the unit. I ran a speed wash and let it fill. The unit was no longer leaking. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Manor, TX 78653

Matthew

Job Details: 12/29/2021

Arrived onsite for unit not making ice. Inspected unit and found water was not getting to ice maker.Found fill tube blocked with ice. Used steamer to clear out ice. Tested unit and ice maker fills correctly. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model KMBP107ESS03

Near Andice, TX 78628

Lou

Job Details: 12/29/2021

Arrived to inspect microwave no heat. I used my light tested and verified no heat and the unit threw a F1E5 during the test. Removed and replaced the mag and inverter and tested. Unit operated as designed. Job completed

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHC2331PFAA

Near New Braunfels, TX 78132

Noah D

Job Details: 12/29/2021

"Arrived on site to inspect unit for not cooling fridge area, upon inspection found the units ui broken causing the fan to not spin in freezer area, when the ui was replaced the unit turned on normally and fan spun, thermistors work correctly. All functions returned. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near New Braunfels, TX 78130

Andrey

Job Details: 12/29/2021

"Arrived on site to replace previously diagnosed left door, ; ordrng 1 W11435353 (Left top door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHV00

Near Killeen, TX 76549

Job Details: 12/28/2021

"Arrived to inspect Refrigerator not cooling

We serviced a

WHIRLPOOL MICROWAVE

Model WMC30516HZ0

Near New Braunfels, TX 78130

Andrew

Job Details: 12/28/2021

Arrived on site to test unit for not working. Found start button on console is not working. Unit needs new console

We serviced a

WHIRLPOOL WASHER

Model MHN30PDBWW0

Near Austin, TX 78757

Scott

Job Details: 12/28/2021

"Arrived on site for washer not spinning out . Unit has multiple failures . Will need drain pump, buttons switch membrane,motor ,mcu . May need more parts but will not Know till other issues are addressed first , . ; ordrng 1 WPW10424308 (Push button) and 1 WPW10135255 (Switch membrane) and 1 W11191299 (Motor) and 1 WPW10730972 (Pump) and 1 WPW10384849 (Mcu)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Belton, TX 76513

Tyler

Job Details: 12/28/2021

"Arrived on site for dryer not heating correctly. Upon arrival confirmed unit had stable power supply. Found f3E2(moister sensor short) in diagnostics. Found unit would heat. Unit vents straight out of outter wall of home. Found no clogs in venting or unit. Found improper power transfer inf between ACU and moister sensor/sensor fuse. During diagnostics also found back left lvl foot broken and causing unit to be unstable. Will need office to reschedule once availability of part/s is known. Unit will need ACU, moister fuse, and electrodes as well as back left Lvl foot. ; ordrng 1 W11496630 (Acu) and 1 W11332301 (Dryer foot) and 2 3387223 (Electrode sensor)s and 1 W10298258 (Elect. Sensor)"

We serviced a

FRIGIDAIRE DISHWASHER

Model LFID2426TF2A

Near Temple, TX 76502

Tyler

Job Details: 12/28/2021

"Arrived on site for dishwasher needing previous diagnosed latch asm. Upon arrival confirmed prior issue. But during tests found unit had reversed polarity from power supply outlet causing control failures also found unit had a shorted drain pump and led to further control issues, as well as a rusted element, and motor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Kempner, TX 76539

Tyler

Job Details: 12/28/2021

Arrived on site for refrigerator previously diagnosed with ss issue. Upon arrival reconfirmed complaint. After recovering 5oz of refrigerant I found captube restricted within dryer. Removed restricted (1/8 of an inch) portion of cube tube. Installed new dryer blew nitrogen through system to clear debri. Recharged system with 5oz of refrigerant after vacuum and found no signs of leaks. Saw pressures stabilize at 145/5 (H/L). Informed customer to give unit 24 hrs to cool. Call complete

We serviced a

GE MICROWAVE

Model PEB9159EJ2ES

Near Holland, TX 76534

Tyler

Job Details: 12/28/2021

Arrived on site for microwave needing previously diagnosed ACU asm. Upon arrival installed and reassembled u it with new ACU asm. Tested unit and found all functionality restored. Call complete

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Killeen, TX 76542

Job Details: 12/28/2021

"Arrived to inspect dryer not heating. Confirmed the complaint and found the element and cutoff were defective causing the malfunction. R&R both and unit tested as designed. Customer satisfied, Job complete"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH05

Near Round Rock, TX 78665

David Z

Job Details: 12/28/2021

"Arrived on site to diagnose refrigerator warming in the FC. On arrival customer advised me the temps were rising and staying above 7, upwards of 20 degrees. At time of first opening FC temp was not dropping below 16. Removed evaporator cover and found unit only has about 25% of a normal frost pattern and compressor is constantly running. Ordering evaporator, compressor and sealed system parts. Unit showing signs of sealed system failure. Office to schedule with sealed system tech. ; ordrng 1 W11407409 (Evaporator) and 1 W11480426 (Compressor) and 1 W11506635 (Access Valve) and 1 WPW10143759 (Dryer)"

We serviced a

WHIRLPOOL RANGE

Model WFE510S0AS0

Near Killeen, TX 76542

Job Details: 12/28/2021

Arrived for 2/2 on a range with control and r/f burner issues. R&R the defective control and replaced the infinite switch. Range now functioning as designed. Customer satisfied. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25N4MKZ01

Near Temple, TX 76501

Tyler

Job Details: 12/28/2021

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Found temps in both compartments at room temps.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2570FEZ02

Near Belton, TX 76513

Tyler

Job Details: 12/28/2021

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found temps in both compartments at 10/47 on arrival (actual). Also found ice maker stuck due to weird formation of ice in tray that had melted then refrozen around rotating teeth. Found unit was having a hard time cooling due to massive debri blockage around condenser coils restricting airflow. Instructed customer on findings and was informed theyd clean coils themselves. After diagnostics found ice maker fully functioning as designed.

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAW3

Near Round Rock, TX 78681

David Z

Job Details: 12/28/2021

"Arrived on site to diagnose range that is not heating the oven at all. Ran unit and found no glow at all coming from the igniter, with some kind of buildup on it. Replaced igniter and retested. Verified unit working as designed. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Austin, TX 78738

Leonardo

Job Details: 12/28/2021

Arrived on site to replace control boards. Replaced both boards test unit and unit test good job complete.

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Georgetown, TX 78626

Cliff

Job Details: 12/28/2021

Arrived on site to diagnose a dryer that is not turning on. Found thermal fuse open and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near San Marcos, TX 78666

Andrey

Job Details: 12/28/2021

"Arrived on site to to test unit for noise, tested unit found a slight vibration coming from FC evap fan, exposed evaporator and did not find any ice buildup, customers complaint about freezer door not closing smoothly now has resolved itself, the door is now closing as designed, customer stated that her unit is unstable, leveled unit but customer is still not satisfied with results, explained to customer that this unit will have slight movement do to unit not having rubber stabilizing feet, called tech line, was recommended, to replace evap motor with fan and housing, sr#7732591182 ,office to reschedule ; ordrng 1 WP2315549 (Evap fan) and 2 WP2176759 (Grommet motor)s and 1 WP2169142 (Blade fan) and 1 W11263195 (Fan scroll)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS3

Near Austin, TX 78731

Kevin

Job Details: 12/28/2021

"Arrived on site and replaced remaining parts for upper rack,job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Andice, TX 78628

Jonathan S

Job Details: 12/28/2021

"Arrived on site for refrigerator making noises and doors unleveled. Inspected unit and work area. Customer identified damper control as noise. Found motor at fault on damper control. Gained access to damper control, removed failed damper and installed new. Assembled unit and per diagnostics mode. Ran damper control and found noise corrected. Adjusted leveling feet and door handles to correct leveling of unit. All tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Cedar Park, TX 78613

Justin

Job Details: 12/28/2021

Arrived on site to install previously diagnosed parts. I installed the new valve and then tested the unit. The unit is working as designed. Call complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305ESS1

Near Austin, TX 78704

Jacob

Job Details: 12/28/2021

Arrived onsite to replace parts. Replaced fill tube and steel braided hose line. Let customer know that the steel braided hose is not covered by warranty. Tested the unit and water came in a optimal rate to fill. Customer also did say that the unit did make an over abundance of ice sometime. But could not test that at this time as the unit needs to make ice. Let customer know to keep an eye on how much its making. No leaks at this time. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Briarcliff, TX 78738

Brandon

Job Details: 12/28/2021

Arrived on site for customer complaint of mold build up from the dishwasher on the underneath side of the counter. Advised customer to install dishwasher in a different location.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ5

Near Austin, TX 78728

Scott

Job Details: 12/28/2021

Arrived on site for microwave making strange noise . Found blower vibrating especially on mid vent . Ordering blower motor . Call to set return ; ordrng 1 W11409097 (Blower)

We serviced a

JENN-AIR COMPACTOR

Model TC707S4

Near Leander, TX 78641

Kimo

Job Details: 12/28/2021

Arrived onsite for trash compactor making a grinding noise and tripping breaker sometimes. Upon arrival I found unit operating as designed.upon further inspection I found that the e-clip was missing I found it in the pan below the gear. I reinstalled the clip and tested unit and found that it worked as designed.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW2

Near Leander, TX 78641

Justin

Job Details: 12/28/2021

"Arrived on site for a washing machine throwing an F9E1 error code. Upon arrival the customer stated that the F9E1 code and SUD error was being thrown almost every cycle. They found the SUD error started occurring once they switched to an off brand soap. Per the F9E1 error I inspected the drain tube. I found the drain tube about two feet into the drain hole. This is way to far, and could be easily what is causing the error code. I removed the tube and zip tied it back with the correct length going into the hole. I then put the unit into diagnostics mode and found stored error codes F9E1 for long drain and F0E2 for oversuds. I then ran a diagnostics cycle and found it ran through as designed. I gained access to the pressure tube and found no kinks or bends. I removed the tube and verified it was clear. I found the unit as designed, and the drain hose installation most likely was what caused the failure. Call complete."

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS00

Near Round Rock, TX 78681

David Z

Job Details: 12/28/2021

Arrived on site to diagnose cooktop with flaking finish. On arrival customer showed me the burner caps on several burners were flaking off the protective coatings and rusting. Ordering burner cap set to ship directly to customer since they require no assembly to drop on. Issue will be resolved when new caps arrive. Call complete.; ordrng 1 W11379294D2C (Burner Cap Set D2C)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near San Marcos, TX 78666

Andrew

Job Details: 12/28/2021

"Arrived on site to test unit for ice maker still making noise. Found no issues with ice maker. Found issue was water chute between fill tube and ice maker was somehow twisted causing water to go to both ice maker and back wall. Water was accumulating around evap motor causing rubbing/noise. Re aligned chute and removed ice build up. Tested unit, unit working as designed. Ice door and door gaskets sealing as designed. No leaks detected. Job complete."

We serviced a

GE RANGE

Model JGBS30DEK3WW

Near Austin, TX 78744

Kevin

Job Details: 12/28/2021

"Arrived on site and replaced burner tube and igniter and oven is now working properly, took one picture. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Austin, TX 78705

Robert

Job Details: 12/28/2021

Arrived on call to replace refrigerator door and nameplate. After replacing test operation.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Austin, TX 78737

Leonardo

Job Details: 12/28/2021

Arrived on site to test unit for unit not working. Unit worked for a few minutes then it wouldnt work then it would pre heat but stop working. Ordering control board and console and blowers. Will replace both control boards and both blowers and console. Office to reschedule ; ordrng 1 W11297707 (Console) and 1 W11261169 (Control board) and 1 W11248652 (Blower) and 1 2hourjob (2 hour job) and 1 Lconly (Lc only)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Dripping Springs, TX 78620

Andrey

Job Details: 12/28/2021

"Arrived on site to test unit for water leak, tested unit found water leaking from heating element, replaced element, tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Sunset Valley, TX 78745

Luis

Job Details: 12/28/2021

"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced the evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM3

Near Austin, TX 78717

David Z

Job Details: 12/28/2021

Arrived on site to follow up on dishwasher leaking water with clogged spray arms. Replaced upper and lower arms as well as tub gasket. Customer informed me it usually started leaking right away. Ran unit and found no leaks present. Customer will run a full cycle and follow up if issue repeats. Call complete.

We serviced a

GE DISHWASHER

Model GDF510PGD4WW

Near Spicewood, TX 78669

Brandon

Job Details: 12/28/2021

"Arrived on site to install clamps for drain pump, after installing clamps, unit tested good."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78749

Robert

Job Details: 12/28/2021

Arrived on call for no heat and timer not advancing. Found the motor on timer not working. Replace timer. The heater test good but then Multi meter tool. Broke and couldnt get a proper read on voltage. Will return with parts and new tool. ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QMS01

Near Austin, TX 78739

Luis

Job Details: 12/28/2021

"Arrived on site for no ice. Optics passed diagnostics diagnosed a defective icemaker,replaced icemaker power cycled unit icemaker ran through a cycle and filled with water"

We serviced a

JENN-AIR OVEN

Model JJW3430DS02

Near Austin, TX 78735

Leonardo

Job Details: 12/28/2021

Arrived on site to test unit for shorted keypad. Found unit not responding to any buttons.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Round Rock, TX 78681

David Z

Job Details: 12/28/2021

"Arrived on site to diagnose refrigerator that has dim lights and a dead pantry control. On arrival checked pantry control and found no response from it at all. Removed pantry UI and found the cutout filled with water that ate through and corroded the wiring harness and control board. Unit will need a new pantry door in order to resolve.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Round Rock, TX 78664

David Z

Job Details: 12/28/2021

Arrived on site to follow up on icemaker that wasnt making any ice. On arrival found bail arm was locked in the off position. Dropped bail arm and watched unit cycle and drop ice. Failure was due to icemaker being disabled by bail arm in off position. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5SHAXTL01

Near Austin, TX 78745

Luis

Job Details: 12/28/2021

"Arrived on site. Diagnosed a clogged drain,cleared drain flushed water through drain,water draining correctly."

We serviced a

KITCHENAID DISHWASHER

Model KUDE60FXSS4

Near Austin, TX 78704

Robert

Job Details: 12/28/2021

Arrived on call for complaint of stopping after about 10 minutes. Ran cycle and about ten minutes in it powered down. Call tech line and we pulled the connection to the vent. Test washer and it is running properly now.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Georgetown, TX 78626

Cliff

Job Details: 12/28/2021

Arrived on site to diagnose a washer that is not unlocking. Found control and latch both damaged and replaced both parts. Also found during previous repair wires not crimped properly causing them to disconnect. Rewired unit properly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE900HSS02

Near Spicewood, TX 78669

Brandon

Job Details: 12/28/2021

"Arrived on site for customer complaint of console not responding, unit tested good at time of service, but customer had videos of unit acting up.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Austin, TX 78752

Robert

Job Details: 12/28/2021

Arrived on call for complaint of not cooling. Found the freezer not defrosting. Will need to defrost to safely get to parts. Ordered defrost parts. ; ordrng 1 W11399425 (Harness) and 1 WPW10316428 (Heater) and 1 W11357371 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near San Marcos, TX 78666

Andrey

Job Details: 12/28/2021

"Arrived on site to test unit for damaged gasket, tested unit found no physically damaged gasket, but gasket has popped out of housing in multiple spots, fc and rc, used putty knife to push gasket back into place, I believe that the gasket was no seeding correctly form the time she bought it, if issue persists, recommend applying a small bead of silicone behind gasket in places were needed at this time the unit is operating as designed no leaks detected job complete"

We serviced a

WHIRLPOOL DRYER

Model WGD6120HW0

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 12/28/2021

Arrived on site for SAFETY Dryer- Smelling Gas. Immediately noticed no sealant at gas hose fittings. Used leak detector to find any leaks and one was present right at the dryer valve where the hose connects. Removed hose completely from dryer and wall. Used yellow seal tape to wrap all threads and reinstalled the gas hose. Ran dryer for five minutes and no more leaks detected. While applying seal tape I noticed all four legs were missing from the bottom of the dryer. Ordering all four legs W11444912 to return and install to complete the repair. Called Whirlpool safety to report my findings regarding the gas leak. Spoke to Mary and reported my findings. SR 7732564710; ordrng 4 W11444912 (Leveling foot)s

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW06

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 12/28/2021

Arrived on site for NO MATTER WHERE HE SETS THE CONTROLS IT NEVER GETS BELOW 15 DEGREES LESS THAN 15% FULL IN FREEZER. Customer showed me that he has a remote thermostat that has tracked the temps of the freezer. Took temps and temp never got below 32-35. Gained access to evaporator coils and found thick frost covering the entire evaporator. Drain pan was free of ice and frost. Tried checking resistance on defrost heater and it was out of range. Ordering defrost heater WPW10316428 control W11496873 and will return with both thermistors for replacement to complete the repair. Customer unplugged the freezer and knows to lay down towels that may overflow pan.; ordrng 1 WPW10316428 (Defrost heater) and 1 W11496873 (Control)

We serviced a

GE MICROWAVE

Model PVM9179SF1SS

Near Lakeway, TX 78734

Leonardo

Job Details: 12/28/2021

Arrived on site to test unit for unit not heating. Test unit and found upper switch not making contract with door key. Found switch not sitting correctly on holder. Secured switch to holder test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Austin, TX 78754

Matthew

Job Details: 12/28/2021

"F8e1 long fill. F3E1 pressure system fault. F1e1 main control fault. Arrived onsite for unit not working properly and making wired sound. Upon arrival unit was unplugged. Plugged unit in and drain pump immediately kicked on (that was the noise).Found previous cycle was not canceled properly. canceled cycle, calibrated and tested unit. Ran unit on auto test. All components operate correctly. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Manor, TX 78653

Matthew

Job Details: 12/28/2021

"Arrived onsite for unit not turning on. Inspected unit and start switch would not energize motor. Checked fuse and door switch,both tested good. Found start switch was not closing. Need to replace start switch. Replaced start switch and unit operates correctly. Job complete"

We serviced a

AMANA RANGE

Model AGR5330BAB3

Near San Marcos, TX 78666

Andrey

Job Details: 12/28/2021

"Arrived on site to test unit for malfunctioning display, tested unit found right side button no working, customer has to press really hard to start the oven, need new control board to fix issue office to reschedule ; ordrng 1 WPW10556708 (Control board)"

We serviced a

AMANA DRYER

Model NED4600YQ0

Near Round Rock, TX 78665

David Z

Job Details: 12/28/2021

"Arrived on site to diagnose dryer not heating and taking multiple cycles to dry. Ran unit and found no heat present. Checked safety devices on the rear and found bad high limit and thermostat. I also found the vent hose crushed, causing an airflow restriction. Removed vent hose and found chunks of lint in the pipes as well. Advised to contact dryer vent wizard to resolve clogged vents. Replaced safety devices and retested. Verified unit heating.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS00

Near Dripping Springs, TX 78620

Luis

Job Details: 12/28/2021

"Arrived on site. Replaced defective icemaker,ran new icemaker through a cycle water filled icemaker

We serviced a

GE REFRIGERATOR

Model PFSS6PKXASS

Near Austin, TX 78730

Kevin

Job Details: 12/28/2021

We serviced a

WHIRLPOOL RANGE

Model WFE320M0ES1

Near Jarrell, TX 76537

Lou

Job Details: 12/28/2021

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the back left burner element and tested all burners and oven bake/broil. Unit is operating as designed.

We serviced a

MAYTAG WASHER

Model MAV6451AWW

Near Georgetown, TX 78626

Cliff

Job Details: 12/28/2021

Arrived on site to replace previously ordered parts for washer. Replaced pump and tube and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.

We serviced a

WHIRLPOOL DISHWASHER

Model KUDE60HXSS4

Near Austin, TX 78717

Justin

Job Details: 12/28/2021

"Arrived on site for a dishwasher with a broken upper rack. Upon further inspection I found the upper racks, adjusters, and clips all broken. I installed all parts and the unit is now as designed.Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS4

Near Cedar Park, TX 78613

Justin

Job Details: 12/28/2021

Arrived on site for a dishwasher with visibly broken parts. Upon arrival the customer showed me the adjuster that was broken. I installed the new adjusters and then tested the unit. The unit is now as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Kyle, TX 78640

Tyler L

Job Details: 12/28/2021

Arrived on site for complaints of water leaking. Found bottom freezer door gasket very loose. Customer stated they took it off and tried to re-secure it. Found some ice build up on bottom of liner. Will remove ice on return visit. Will need new gasket to complete.; ordrng 1 WPW10714545 (Gasket FC)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Cedar Park, TX 78613

Justin

Job Details: 12/28/2021

"Arrived on site to install the new heating element per the special project. I installed the heater and then tested the unit. I ran a diagnostics cycle while monitoring amp draw to the heater. I found it drawing proper amperage and the unit running as designed. While running the unit I monitored the heater connections at the bottom, and observed no leaks. The unit is working as designed. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Austin, TX 78749

Leonardo

Job Details: 12/28/2021

Arrived on site to test unit for unit not stayin hot. Found unit preheating but not turning back on. Replaced control board test unit and unit test good job complete.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Burnet, TX 78611

Jonathan S

Job Details: 12/28/2021

"Arrived on site for oven combo microwave light not working. Ins unit and work area. Measured dc voltage to lamp and found correct. Found failed lamp. Powered off at circuit breaker, removed lamp and installed new. Powered unit on and tested light operation. All tested good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Niederwald, TX 78640

Tyler L

Job Details: 12/28/2021

"Arrived on site for complaints of unit not drying well. Found no saved error codes. Ran unit in factory diagnostics and found unit passed all tests. Checked OWI sensor and it was clean. Customer stated they have not been using rinse aid. Advised customer on proper detergent and rinse air use. No water leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Andice, TX 78628

Jonathan S

Job Details: 12/28/2021

"Arrived on site for refrigerator leaking water at ice maker. Inspected unit and work area. Found ice maker mold chipping. Performed diagnostics mode and tested ice maker operation. Found issue is due to the mold of the ice maker. Removed failed ice maker and installed new. Performed diagnostics mode and ran fill cycle. Found unit no longer overfilling. If issues reappears will need to add pressure reducer to water supply line. All tested good, no water leaks detected after completed repair."