Service History 249 - Appliance Express

We serviced a

FRIGIDAIRE OVEN

Model FPMC3085KFB

Near Leander, TX 78641

David Z

Job Details: 05/10/2021

"Arrived on site to diagnose microwave oven combo that is shutting off on both during use. Noticed lights flickering and dimming when starting microwave, or oven. Removed unit from wall and ran after shaking cable and found the cause is a loose wire on the conduit cable. Found the neutral wire was almost completely disconnected. Removed and reattached wiring from wall. Tested unit and verified voltage is good and not dropping.

We serviced a

GE RANGE

Model JB650ST2SS

Near Harker Heights, TX 76548

Tyler

Job Details: 05/10/2021

Arrived on site for range not allowing door to open after self cleaning feature was used. Upon arrival found unit would turn on but wasnt sending voltage down to door switch. I ended up replacing the main control and nameplate. I then inspected door lock and found slight bend in metal lock. I readjusted lock and reassembled and tested range. Found door now opens and shuts and locks and unlocks as designed. Unit now funct as intended call complete

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Kingsland, TX 78639

Cliff

Job Details: 05/10/2021

"Arrived on site to replace previously ordered parts for refrigerator. Replaced fill tube and ui, and found all is functioning properly at this time.; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDB06

Near Leander, TX 78641

Kayman

Job Details: 05/10/2021

Arrived onsite to install previously diagnosed parts. I heat formed and installed the RC door gasket. Job complete.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS3R5EMB4

Near Austin, TX 78703

Robert

Job Details: 05/10/2021

Arrived on job for complaints of no ice or water. Found water flow good to filter. Replaced valve and test. Water valve to refrigerator not turning back on customer will have plumbing valve replaced.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPBC2277RF3

Near Austin, TX 78704

Luis

Job Details: 05/10/2021

"Arrived on site for no ice. Ran diagnostics fresh food icemaker passed harvest test,passed fill test ran fan passed,ran thermistor failed. Replaced icemaker in fresh food compartment,checked freezer icemaker,removed fill line diagnosed a frozen fill line in cabinet wall customer will need to defrost freezer to clear fill line."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS00

Near Cedar Park, TX 78613

David Z

Job Details: 05/10/2021

"Arrived on site to follow up on refrigerator building frost on evap. Followed service pointer W11512766. Found door is sealing properly. Found broken styrofoam on the fan scroll, and also found thermistor discolored with corrosion around the thermistor. Replaced fan scroll, thermistor and UI to resolve. Changed defrost mode to standard. Tested and found all working properly. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Leander, TX 78641

Kayman

Job Details: 05/10/2021

Arrived onsite to install previously diagnosed parts. I installed the friction sleeves and retainer clips. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Pflugerville, TX 78660

Matthew

Job Details: 05/10/2021

"Arrived onsite for refrigerator making noise. Customer complained of noise in compressor compartment. Upon arrival unit was running and no noticeable noise. Ran diagnostics and tested fans, damper and compressor. Could not duplicate issue. Removed compressor compartment cover and inspected. Applies sound pad to area. Also noticed that if unit was not leveled it would cause vibration. Leveled unit. No noise at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB01

Near Cedar Park, TX 78613

David S

Job Details: 05/10/2021

"Arrived on site for fridge not cooling. I inspected the unit and work area. I gained access to the evaporator and found no frost pattern. I found the compressor running and getting good voltage. I punctured the system and found it had no refrigerant. I replaced the compressor, evaporator, UI dryer and installed an access valve. I pulled a vacuum and found no leaks. I put a measured charge into the system no found pressures holding and a good frost pattern forming. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Leander, TX 78641

Kayman

Job Details: 05/10/2021

Arrived onsite to install previously diagnosed parts. I installed the console UI and tested the unit. The unit preheated and chimed as designed. I explained the importance of getting the unit connected to WiFi and I left the WiFi connect teams number if they need assistance but we were able to connect while on site. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Hutto, TX 78634

Jimmy J.

Job Details: 05/10/2021

Arrived on site to install previously diagnosed part. Removed filter housing and installed new filter housing. Tested water dispenser and water came out as designed. Heard ice maker call for water to fill mold. Customer stated ice maker hadnt produced any ice recently. Ice bucket was full and shut off assembly arm was in a raised position due to the amount of ice. No leaks detected. Job completed.

We serviced a

GE DISHWASHER

Model DDT700SSN0SS

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 05/10/2021

"Arrived on site for dishwasher making abnormal noise. Inspected unit and work area. Found trim on UI loose on both corners, cosmetic issue. Performed diagnostics mode and tested all components. Found drain pump at fault. Removed drain pump and found defective impeller, due to normal wear and tear. Installed new drain and assembled unit. Tested operation and found draining. Reinstalled unit, tested operation and monitored water connection. All tested good, no water leaks detected. Spoke with customer on service performed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near New Braunfels, TX 78132

Noah D

Job Details: 05/10/2021

"Arrived on site to inspect unit for not draining correctly and smelling, upon inspection found the unit was not draining completely due to a bad drain tube placement, moved up the loop and tested. Instructed customer to clean out dishwasher and disposal with products. Complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Pflugerville, TX 78660

Matthew

Job Details: 05/10/2021

Arrived onsite to replace previously diagnosed parts. Replaced central burner head all burner caps and grates. Tested unit and unit is functioning properly. Job complete

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Killeen, TX 76542

Job Details: 05/10/2021

"Arrived on site and inspected dryer not heating.Tested the unit with the door opened and found the unit tumbling, heating, but the vent test kit showed the dryers ventilation system was clogged and requires cleaning.Provided customers with number to Dryer Vent Wizards.Unit working as designed.Job complete"

We serviced a

UNKNOWN REFRIGERATOR

Model WRS555SIHZ03

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 05/10/2021

"Arrived on site for refrigerator not running. Inspected unit and work area. Gained access to compressor and powered unit on. Found compressor kicking on and off. Mead capacitor and found within range. Measured resistance on compressor windings and found within range. Found failed starting device. Installed new device and powered unit on. Measured amp draw to capacitor and found .85 amps, within range. Inspected frost pattern and found developing and temperature dropping. All tested good, no water leaks detected. Please allow 24 hours for correct temperature and 48 for ice."

We serviced a

GE COOKTOP

Model JGP336WEV3WW

Near Cedar Park, TX 78613

David Z

Job Details: 05/10/2021

"Arrived at site for cooktop constantly clicking. On arrival found all burners with tinfoil underneath them. instructed customer not to cover cook top with foil, due to causing issues with igniter causing spark to arc to foil. waited 10 mins and observed that the cook top was still slicking randomly while not in use. Tested ignition module with known good, and found unit is still clicking. I replaced the switches and observed cooktop is working as intended. Let sit idle for 10+ minutes and found no clicking.

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS00

Near Austin, TX 78741

Leonardo

Job Details: 05/10/2021

Arrived on site to test unit for left front burner not ignintg. Test unit and found igniter working correctly but not making contact with burner head and cap. Ordering new burner heads and caps will drop off at door office to reschedule ; ordrng 1 W11084064 (LF burner head) and 1 W11379294 (Burner cap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5HHGXTQ00

Near Lakeway, TX 78738

Brandon

Job Details: 05/10/2021

"Arrived on site for customer complaint of unit leaking, found leak coming from tube supply, I replaced tube, unit tested good."

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS03

Near San Marcos, TX 78666

Noah D

Job Details: 05/10/2021

"Arrived on site to inspect unit for not turning quietly, upon inspection found the plate support was making loud noises, replaced shaft and no change, ordering ring. Office to reschedule ; ordrng 1 W10367316 (ring-turn)"

We serviced a

IKEA RANGE

Model IEL730CS0

Near Austin, TX 78732

Brandon

Job Details: 05/10/2021

"Arrived on site for customer complaint of light not shutting off, found light was on at control board, I pressed the light button and light shut off, instructed customer of light switch.

We serviced a

KITCHENAID COOKTOP

Model KECD805HBL3

Near Dripping Springs, TX 78620

Andrew

Job Details: 05/10/2021

Arrived on site to test unit for smoking while operating. Continued to diagnose and found infinite switches were smoking internally. ; ordrng 1 AUTHOFORGLASSCOOKTOP (AUTHO FOR GLASS COOKTOP) and 2 WP3191049 (switch-inf LR AND RF )s and 2 WP3191050 (switch-inf RR AND LF)s

We serviced a

KITCHENAID OVEN

Model KEBS208SSS

Near Austin, TX 78757

David Z

Job Details: 05/10/2021

Arrived on site to install previously diagnosed broil element to resolve damaged broil element. Replaced with new and calibrated unit. Adjusted temperature +10. Unit is now working as designed. . Call complete.

We serviced a

WHIRLPOOL WASHER

Model MVW18PDBWW0

Near Austin, TX 78704

Robert

Job Details: 05/10/2021

Arrived on job for complaints of not spinning properly. Checked under washer and found the gearcase leaks oil. Will need gearcase belt and cam.

We serviced a

GE WASHER

Model WJSR4160G1WW

Near Austin, TX 78746

Kevin

Job Details: 05/10/2021

"Arrived on site and inspected washer and found water level switch will not change selection it is always stuck on super. Switch movement is loose and will not make a specific selection. Replaced it but also found plastic attachment point on the rear of the console is brittle. Switch stayed in place this time but attachment point may break very soon. WH42X10658, Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW1

Near New Braunfels, TX 78130

Noah D

Job Details: 05/10/2021

"Arrived on site to inspect unit for leaking out of front door, upon inspection found the bellow torn at bottom seal, replaced bellow and tested unit with no issues. Complete"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS0

Near Wimberley, TX 78676

Andrew

Job Details: 05/10/2021

"Arrived on site to test unit for rodent damage to harness. Found main harness, oven harness, control board and UI ribbon were damaged.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS4

Near Dripping Springs, TX 78620

Andrew

Job Details: 05/10/2021

"Arrived on site to test unit for not washing correctly. Found no current error codes. Unit ran diagnostics with no issues. Found no high drain loop was installed causing water and food from garbage disposal to back flow into dishwasher. Installed high drain loop, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78758

Scott

Job Details: 05/10/2021

"Arrived on site ,replaced gearcase, actuator,drain hose . Ran calibration and diagnostics wash. All checked normal, no water hook ups . No water leaks detected at time of service. Job complete ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT104TFDW00

Near Austin, TX 78758

Luis

Job Details: 05/10/2021

"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced the evaporator coil and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."

We serviced a

GE DISHWASHER

Model GDF620HSJ0SS

Near Temple, TX 76501

Tyler

Job Details: 05/10/2021

"Arrived on site to install previously diagnosed drain pump and drain line. After installation of both parts, tested unit and found no leaks before, during, or after repairs. Unit now fills, agitates, and drains as designed. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model GU2700XTSB1

Near Austin, TX 78746

Leonardo

Job Details: 05/10/2021

Arrived on site to test unit for unit not cleaning correctly and unit shorting out.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Leander, TX 78641

Lou

Job Details: 05/08/2021

We serviced a

MAYTAG WASHER

Model MVWC300XW1

Near Waco, TX 76706

Jonathan M

Job Details: 05/08/2021

Arrived on site for a washing machine that still not completing cycles. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E1 (low/no water detected) error code. Tested unit water valves and found both valves barely pulling water in. The customer had advised on the previous trip that they have low water pressure to the home. He wanted to verify that that was their problem before calling a plumber. Went to check water pressure and found sediment and sand buildup inside of the valves. Replace water valve and tested unit. Unit begin working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRSA88FIHZ00

Near Waco, TX 76706

Jonathan M

Job Details: 05/08/2021

Arrived on site for refrigerator that?s not making ice again. Inspected unit and work area. Ran the unit through a harvest test and found the unit thinking the ice bin was full and not completing a harvest cycle. Removed icemaker cover and found a clump of ice causing the arm not to come down all the way making the icemaker think that the ice bin is full. Found the icemaker itself partially broken. Found insulation buildup causing the door seal not to close properly and thus creating frost and ice inside the icemaker area. Removed obstructions and replace icemaker. Tested the unit and the unit began working as designed. Call complete.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW04

Near Woodway, TX 76712

Jonathan M

Job Details: 05/08/2021

"Arrived on site for a standup freezer that is still having defrost issues. Inspected unit and work area. Found the evaporator covered in frost. Checked drain hole for potential air leak and found no air leak present. Checked thermistors for resistance and found the evaporator through Mr. registering 5.9 ohms. Spoke to PR and was advised that the unit is registering the temperature between 40 and 50?F. He advised that would cause the unit not to go through defrost. Replaced thermistor and defrosted unit. Customer asked for us to document this with Techline

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Lorena, TX 76655

Jonathan M

Job Details: 05/08/2021

Arrived on site for refrigerator that?s making a loud rattling sound. Inspected unit and work area. Tested unit in service diagnostics several times through all components and could not replicate sound. The customer did show me a video of the sound. The sound appeared to be the compressor ramping up when it?s trying to cool down quickly. Add some sound pads to the compressor and lines and tested unit. Unit begin working as designed. Complete.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Waco, TX 76710

Jonathan M

Job Details: 05/08/2021

Arrived on site for a washing machine that?s filling with hot water during rent cycles. Inspected unit and work area. Placed unit and service diagnostics and found an F8 E1 (low/no water detected) error code. Tested valves and found the cold water valve not pulling in cold water. Replaced housing and tested unit. Unit begin working as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ2

Near Georgetown, TX 78633

Lou

Job Details: 05/08/2021

"Arrived on site to inspect microwave with no power. Upon further inspection, I tested the outlet and verified voltage. Removed the main control panel and tested the fuse and found it open. I removed and replaced the fuse and test3d and unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Georgetown, TX 78633

Lou

Job Details: 05/08/2021

"Arrived on site to inspect refrigerator ice maker not working and unit not leveled. Upon further inspection, I found the ice bin full of bagged ice and the ice maker arm was in a position that stops the IM from harvesting. Moved the arm up into the off position then placed it it back down and the IM began to harvest and dispensed water into the tray. While checking the ice maker, I found the unit rocking back and forth to the back right of the unit. I pulled the unit out and removed the back cover to find the back right wheel pin not in place and the pin hitch missing. Using a pin hitch (W11251741) from my van stock, I repositioned the pin and placed the hitch on the pin and rail to secure the pin from falling out and tested the roller. Leveled the unit and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Waco, TX 76707

Jonathan M

Job Details: 05/08/2021

"Arrived on site for a dryer that would not dry clothes. Inspected unit and work area. The customer advised that since they called, the unit won?t even start now. Checked all components and found the thermal fuse open. Replaced the thermal fuse and tested the unit. Found the unit had airflow restriction due to a kinked vent hose. Fixed the hose and tested the unit with the vent test kit. Unit showed good airflow. Unit is working as designed. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS5

Near Georgetown, TX 78633

Lou

Job Details: 05/08/2021

"Arrived on site to inspect refrigerator ice maker not working and unit leaking water at the bottom of the unit. Upon further inspection, I inspected the FC section and found no ice in the bottom section. I inspected the door gasket and found an air leak at the bottom of the door from the door not being closed good and frost forming on the gasket. Cleared the frost and advised the customer of my findings. Tested the ice maker by jumping points T-H and when the IM began to harvest it was making a creaking noise as if it were having a difficult time harvesting. When the water was to dispense into the tray, no water came in. I removed the ice maker assembly and found the fill tube frozen. Removed the ice and placed the Im assembly back in place and retested. Ice maker began to harvest then dispensed water into the tray. I suggested waiting to replace it to see if it fails again.No water leaks observed during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Georgetown, TX 78633

Lou

Job Details: 05/08/2021

"Arrived on site to inspect dishwasher not draining. Upon further inspection, customer advised that they had some glass break inside the unit while washing and got most of it out, but the unit wont drain. I placed the unit in diagnostics showing error code F8E1-drain. I cleared the code and continued with testing. Unit operated as designed up until the drain cycle and I could hear the drain pump making a grunting noise but not draining. I removed the remaining water from the tub then removed and replaced the drain pump and retested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM02

Near Waco, TX 76710

Jonathan M

Job Details: 05/08/2021

"Arrived on site for a refrigerator that?s frosting up in the freezer section. Inspected unit and work area. The customer advised that the unit frosted up in the freezer section about two weeks ago and there was frost all over the entire inside of her freezer. Inspected evaporator and found no defrost issue inside the unit. Confirmed customers complaint of frost in the freezer section as most of the frost had been evaporated but some was still present. Checked gaskets for air leaks and found none. I did find frost buildup inside of her slides and remove the ice from the slides. The unit began opening and closing properly as designed without any resistance

We serviced a

ELECTROLUX RANGE

Model E30GF74HPS3

Near Austin, TX 78704

Jacob

Job Details: 05/07/2021

Arrived onsite to replace parts ordered by previous tech. Replaced burner cap and burner head. But the could not replace screws as screws were badly rusted. Ordered new screws. Request 2HR. Needs authorization before returning. Office to reschedule ; ordrng 4 316540900 (screw)s and 1 REQUEST (2HR)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Leander, TX 78641

Cliff

Job Details: 05/07/2021

"Arrived on site to replace previously ordered parts for refrigerator. Removed ice bin, and replaced it along with motor shaft and ice chute. Tested unit and found all is functioning properly at this time and no leaks were found at time of service."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIC15NHZS0

Near New Braunfels, TX 78132

Andrew

Job Details: 05/07/2021

"Arrived on site to test unit for producing too much ice. Found ice bin thermistor readings were off. Replaced thermistor, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ4

Near New Braunfels, TX 78130

Noah D

Job Details: 05/07/2021

"Arrived on site to inspect unit for loud noises during operation, upon inspection found the cover causing issues, replaced cover and found no issues. Complete"

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near New Braunfels, TX 78130

Noah D

Job Details: 05/07/2021

"Arrived on site to inspect unit for not unlocking and issues draining, upon inspection found a pressure sensor error code, Replaced switch and tested. Complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA00

Near New Braunfels, TX 78132

Andrew

Job Details: 05/07/2021

"Arrived on site to test unit for humming/vibration on wall. Found rear compressor cover had only top two screws and was pushed up against wall with drain hose vibrating on wall. Installed noise dampers on contact point of rear cover, replaced missing screws. Tested unit, unit works good. No cooling lines were touching/rubbing. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Leander, TX 78641

David S

Job Details: 05/07/2021

"Arrived on site to diagnose dryer not drying properly on various settings, verified that there was no existing warranty with the customer and updated the serial number as it was incorrect. When initially checked the different cycles the timer switch felt off like it was skipping over selections, just to verify we tested all thermistors and the heating element for voltage and continuity, all tested good. Found the issue was a combination of the timer and the customer needing to get their vents cleaned, instructed customer of vent cleaning and of the timer needing to be replaced. We replaced the timer and tested the unit, unit is functioning as designed aside from needing vents cleaned. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW0

Near Spring Branch, TX 78070

Andrew

Job Details: 05/07/2021

"Arrived on site to test unit for visible flames between front panel and cabinet. Found front panel was off left bottom hanger causing bigger gap than usual. Set front panel properly, tested unit, unit works good. All functions operating as designed. Unit is venting properly. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Leander, TX 78641

Tommy

Job Details: 05/07/2021

"Arrived onsite for previously diagnosed parts. Upon arrival found unit hard wired in had to turn all breakers off as unit was not marked. Replaced unit control, element, and vent motor, tested unit. Unit is now operating as designed. Job Completed. No signs of leaks during service."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Austin, TX 78703

Jacob

Job Details: 05/07/2021

"Arrived onsite for unit not responding when needed to start. Went into diagnostics and found error, F2E1 stuck button. Needed to replace the control and console. Got auth to replace parts. Replaced control bit the console was defective. Need to order a new console. Office to reschedule ; ordrng 1 W10838672 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Canyon Lake, TX 78132

Noah D

Job Details: 05/07/2021

"Arrived on site to inspect unit for not allowing cooling in fridge, upon inspection found the freezer full of frost, the return vent was clogged. Cleared all ice and tested. Customer pointed out a bad gasket on fridge. Ordering gasket and fridge. Office to reschedule ; ordrng 1 2202882 (GASKET ) and 1 2254473 (HINGE)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS01

Near Austin, TX 78750

Tommy

Job Details: 05/07/2021

"Arrived onsite for previously diagnosed parts.

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5536AAS3

Near Leander, TX 78641

Kayman

Job Details: 05/07/2021

Arrived onsite for vent hood with buttons sticking. Upon inspection I confirmed the buttons would not engage or they would get stuck behind the panel. I accessed the button control and found it mounted either upside down or the bracket was upside down and the button were now bent. I replaced the control and tested the unit. The unit is working as designed at this time. Job complete.

We serviced a

GE REFRIGERATOR

Model PYE22PSHISS

Near Waco, TX 76712

Jonathan M

Job Details: 05/07/2021

Arrived on site for refrigerator that?s losing temperature in the refrigerator section and has ice forming on the back wall. Inspected unit and work area. Found evidence of a defrost issue in the fresh food section. Removed evaporator cover and had to steam off ice buildup inside the evaporator compartment. Tested resistance through the bimetal and heater and found proper resistance at 82.4 ohms. Replaced control board and reassembled unit. Unit begin cooling as designed. Call complete.

We serviced a

FRIGIDAIRE RANGE

Model FEF366EBH

Near Robinson, TX 76706

Jonathan M

Job Details: 05/07/2021

"Arrived on site for arrange with burners that are not working properly. Inspected unit and work area. The customer advised that she knows that her right front burner was not working properly because it seems to be set on high in a matter which setting you put it on. However she wanted her other burners checked. Tested all burners and did confirm customers complain about the right front burner. However, the rest of the elements were working as designed. Replaced infinite switch for the right front burner and unit began working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW02

Near Killeen, TX 76549

Tyler

Job Details: 05/07/2021

Arrived on site for refrigerator not sealing properly . Upon arrival I was able to confirm that the bottom right side of the door was not allowing the gasket to fully sealed against the fridge. Upon further inspection I was able to find and verify that because of the gasket that ceiling was actually due to the door itself being dented in on the bottom right side of the door. I took photos to explain situation office will need to reschedule once availability of door is known and we will need to return with the new gasket as well; ordrng 1 W10673707 (Door)

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Round Rock, TX 78664

Wesley

Job Details: 05/07/2021

Arrived onsite and found shorted heating element. Replaced element. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

GE REFRIGERATOR

Model TFX25JPCGWW

Near Killeen, TX 76549

Tyler

Job Details: 05/07/2021

"Arrived on site for fridge not cooling. Upon arrival I immediately found a massive defrost issue in freezer. At this time unit will need a new defrost heater, bimetal, and defrost timer, due to amount of ice build up outside of evap coil Fridge will need a minimum of 24-48 hrs of defrosting naturally with fridge turned off. Informed customer of necessary steps in order to properly defrost unit.Customer is starting defrost on day of diagnostics and should have fridge ready for us upon returning. ;

We serviced a

GE DRYER

Model DBLR333EE2WW

Near Killeen, TX 76549

Job Details: 05/07/2021

"Arrived on site to install previously ordered parts.Removed and replaced the belt and rear bearing kit.Reassembled and unit still made the exact same sound.Disassembled once again and noticed the heater assembly and drum were both defective, causing the loud scraping noise.Also verified the rear bearing was lodged inside the heater assembly.; ordrng 1 WE21X20562 (Drum assembly) and 1 WE11M23 (Heater Housing Assembly)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Kempner, TX 76539

Job Details: 05/07/2021

"Arrived on site and inspected recently purchased Kitchenaid dishwasher.Unit wouldnt go into diagnostics test mode and, so I accessed the float switch and discovered water sitting in the float switch tray.Emptied it, plugged the float switch back in and unit allowed me to access diagnostics test mode.Found through error code F7E1 (single wash motor failure).Unit would fill, sit for 4-5 minutes and drain, without washing.Ordering the pump and motor, which is an EXPART .Office to schedule return services due to part availability.Needs more work ; ordrng 1 W11416362 (PUMP AND MOTOR)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78737

Luis

Job Details: 05/07/2021

"Arrived on site for no ice. Adjusted shaft in plate tested ice dispenser ice dispensing,ran diagnostics all test passed"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Temple, TX 76504

Tyler

Job Details: 05/07/2021

"Arrived on site for washer needing previously diagnosed valve, main control, harness. Upon arrival found unit leaking water from bad seal and connects on hot side filling to valve. Valve its self was not sporadically spitting out water. Customer had seal to replace in fill line and I was able to repair valve issue. I then retested unit and found unit still making buzzing noise. I replaced main control but unit still made noise. I then called whirlpool commercial techline and spoke with Freddy commercial techline.He had me test voltage and harness from board to relay device. After tests we found relay was bad causing noise not the main control. He recommended we return with relay and main control as a back up for relay. Was able to reschedule customer; ordrng 1 W11384790 (Relay)"

We serviced a

GE DISHWASHER

Model GSD3220F00BB

Near Killeen, TX 76549

Tyler

Job Details: 05/07/2021

"Arrived on site for dishwasher leaking. Upon arrival customer stated door gasket had recently been replaced a few days before our arrival. Upon further inspection I found motor and pump assembly all working as designed with no leaks, I then disassembled door and found the spacer seal between door gasket hard as a rock and not holding water in tub allowing it instead to leak out top middle portion of kick plate under door. I also found racks are slowly starting to rust out but not at an emergency point yet with rust. Unit can be repaired but when to gasket insert spacer being bad office will need to reschedule once availability of parts is known. Also recommend new inner door half to help insure unit is holding gasket in place well.; ordrng 1 WD08X10015 (Gasket insert) and 1 WD31X10004 (Inner door)"

We serviced a

GE MICROWAVE

Model HVM1540LN1CS

Near West, TX 76691

Jonathan M

Job Details: 05/07/2021

"Arrived on site for a microwave that has no power. Inspected unit and work area. Confirmed customers complaint and check voltage. Customer advised that he had replaced a fuse on the unit and that it didn?t work. Checked voltage at the outlet and found the hot and neutral reversed on the plug. Confirmed issue with the multimeter. Used an extension cord to plug the unit into another outlet. Found the unit still wouldn?t turn on. Checked all door switches, and found all had continuity. Went to check voltage at the fuse and it immediately once the fuse was pushed in, the lights came on. Tess of the unit several times in the unit is not working as designed. Call complete."

We serviced a

GE REFRIGERATOR

Model PSHS6PGZBESS

Near Waco, TX 76712

Jonathan M

Job Details: 05/07/2021

"Arrived on site for a refrigerator with a broken icemaker. Inspected unit and work area. The customer advised that the unit icemaker has been worked on and or replaced four times prior and that the same thing keeps happening every single time they fix the icemaker. She advised that the unit overfills and causes damage to the actual icemaker, whether pieces fall off or the motor burns out. Found the icemaker over filled with water. Tested water pressure and found really high water pressure coming through the water dispenser. Turned the water pressure down at the wall and tested the unit again. Found water pressure was pushing out water normally. Replace the icemaker due to a broken ice blades. Tested unit and unit filled properly and finished out a harvest cycle as designed. Call complete."

We serviced a

GE MICROWAVE

Model JEB1860SM2SS

Near Waco, TX 76710

Jonathan M

Job Details: 05/07/2021

Arrived on site for I microwave that would not heat or turn. Inspected unit and work area. Removed cover and found the secondary switch burned and broken. Replaced switch and tested unit again. Unit still had an issue with turning on and heating. Remove the cover again and found that the plastic switch holder had been stripped where the screw goes at the top giving the top some play that would not allow the primary switch to be pressed when the door closed. Moved the screw to another spot on the holder and tested the unit. The unit began to hold in place as designed and it is working as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near New Braunfels, TX 78130

Brandon

Job Details: 05/07/2021

"Arrived on site for customer complaint of unit not drying, I ran diagnostic test cycle, found sensor error, I replaced sensor, unit tested good."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017AS2

Near Liberty Hill, TX 78642

Cliff

Job Details: 05/07/2021

Arrived on site to diagnose a microwave that isn't heating. Found diode shorted and replaced it. All is working properly at this time

We serviced a

GE DRYER

Model GTDP490ED0WS

Near Dripping Springs, TX 78620

Robert

Job Details: 05/07/2021

Arrived on job for complaints of not starting. Found timer and timer knob not working properly. Replaced both and test dryer. Aff functions working properly.

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Killeen, TX 76549

Job Details: 05/07/2021

"Arrived on site and inspected dryer door not staying closed.Confirmed the complaint and loosened the hinge screws and unit tested as designed.Customer did have a much larger load inside the unit , which I photographed.Issues corrected.JOB COMPLETE"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near New Braunfels, TX 78130

Andrew

Job Details: 05/07/2021

"Arrived on site to test unit for not washing properly. Found bad actuator. Replaced actuator, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Manor, TX 78653

Matthew

Job Details: 05/07/2021

"Arrived onsite for range control error F1E0. Upon arrival error was present. Code for internal board failure.

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Austin, TX 78727

Tommy

Job Details: 05/07/2021

Arrived onsite for unit tripping breaker and not heating correctly. Upon arrival found unit had poor air flow. Tested unit couldnt get it to trip breaker however found unit interior dirty. Vacuumed out. Also found control intermittently communicating replaced control. Found unit blower undamaged and operating as well as fuses thermostat and heater. Spoke with customer on vent cleaning. Job Completed.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW0

Near Manor, TX 78653

Matthew

Job Details: 05/07/2021

"Arrived onsite for washer making screeching sound. Put unit in diagnostics and found stored error codes for off balance load, off balance pause and motor not reaching target RPM. Ran auto test and noise was in spin cycle. Found faulty motor and belt. Cam was also worn. Replaced motor belt and cam. Tested unit and unit is functioning properly. No noise. Made additional recommendation that Customer should monitor oversized or unbalanced loading. Clothes should be loaded per use and care guide. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW

Near Austin, TX 78739

Robert

Job Details: 05/07/2021

Arrived on job for complaints of smell. Ran diagnostics and found no codes level washer and check drain line. No leaks detected at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Liberty Hill, TX 78642

Cliff

Job Details: 05/07/2021

Arrived on site to diagnose a dishwasher that is not heating. Found unit had ran without water causing heater error in control. Cleared errors and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID WINE COOLER

Model KUWL314KSS00

Near Austin, TX 78704

Jacob

Job Details: 05/07/2021

Arrived onsite for unit stuck with only the cool off button lite up and nothing else. Called tech line. Had me try and get the unit to turn on by holding the cool on button but nothing would happen. Said that we have an issue with the UI assembly. Office to reschedule.; ordrng 1 W11532916 (UI ASSEMBLY )

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near Leander, TX 78641

David S

Job Details: 05/07/2021

Arrived on site to replace outer door due to adhesive failing on both sides for the front panels. Replaced the outer door and now the unit is restored. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS

Near Austin, TX 78744

Scott

Job Details: 05/07/2021

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2622MBE

Near Riesel, TX 76682

Jonathan M

Job Details: 05/07/2021

"Arrived on site for a refrigerator that?s not cooling the refrigerator section. Inspected unit and work area. Found massive frost all over the entire inside of the freezer section. Checked for stored error codes and found an E26 (fz side high temp alarm), E27 (ff side high temp alarm), and E33 (defrost circuit issue) error codes. Tested thermistors, damper control, evaporator fan, and defrost circuit. All tests ran as designed. Found the defrost heater showing the defrost thermostat closed and the unit began to heat. Found the evaporator coil is covered in frost causing the high temperature issue. Spoke to PR and was advised that it sounded like the door was left open causing this defrost issue. Was advised to make no repairs and unit is working as designed. Defrosted coils for the customer and advised her to call back if any other issues persist. Also checked for air gaps in her gasket and found none. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ0

Near Austin, TX 78737

Robert

Job Details: 05/07/2021

Arrived on job for complaints of noise. Ran test cycle and noise level normal. Heating properly no errors found.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, TX 78717

Kayman

Job Details: 05/07/2021

Arrived onsite for dryer not operating. After inspection of the unit I found the L1 line on the power cord was not making contact with the terminal block. I found both the screw and the block backing was missing. No damage to the power cord. I replaced the terminal block with the provided kit. I tested the unit and it is working and heating as designed at this time. Job complete.

We serviced a

KITCHENAID RANGE

Model KGSK901SSS00

Near Georgetown, TX 78633

Cliff

Job Details: 05/07/2021

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Austin, TX 78744

Leonardo

Job Details: 05/07/2021

Arrived on site to test unit for shorted board and sensor. Replaced both parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM03

Near Pflugerville, TX 78660

Wesley

Job Details: 05/07/2021

Arrived onsite and found the ice melted together in the ice bin strong enough to jam the motor. Corrected ice block by loosening ice. Heat treated gaskets to prevent freezing condensation. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, TX 78731

Luis

Job Details: 05/07/2021

"Arrived on site for door issues. Diagnosed left side door liner not fully engaging switch,installed spacer to liner checked door operation good,water and ice working. ; used 2 Wpw10221048 (Spacer) from stock"

We serviced a

GE MICROWAVE

Model PVM1970SR1SS

Near Lockhart, TX 78644

Brandon

Job Details: 05/07/2021

"Arrived on site for customer complaint of unit turning on when opening the door and tripping the breaker when trying to start,

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78757

Tommy

Job Details: 05/07/2021

Arrived onsite for washer not operating correctly. Upon arrival found unit agitator wasnt installed. Adjusted unit is now operating as designed. Job Completed.

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near Austin, TX 78731

David Z

Job Details: 05/07/2021

Arrived on site to diagnose dryer making noise. Ran unit and found a metallic rattling coming from inside the unit. Disassembled the unit and used truck stock sound deadening pads to insulate metal on metal contact points. Retested unit and verified noise is now gone. Verified unit is heating and working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Austin, TX 78741

Luis

Job Details: 05/07/2021

"Arrived on site for no lights and water leaking. Diagnosed a frozen drain and defective led modules in fresh food and freezer. Defrosted drain checked water flow good,replaced both leds unit working as designed ; used 1 WPW10515058 (Led module), and 1 WPW10515057 (Led module) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, TX 78731

David Z

Job Details: 05/07/2021

"Arrived on site to diagnose dishwasher that was not spraying water from the arms. Ran unit and could hear pump running, but no water spraying. Removed sump and found that the wiring for the diverter was reversed, red and blue wires in the wrong sockets of the diverter. Reversed to proper locations and tested unit. Verified unit is now spraying and working as designed. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS

Near Austin, TX 78746

Leonardo

Job Details: 05/07/2021

Arrived on site to test unit for dispenser door broken. Replaced dispenser test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Leander, TX 78641

David S

Job Details: 05/07/2021

"Arrived on site to replace control after previous diagnostic, replaced the control and tested bake and broil, unit is working as designed. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78754

Wesley

Job Details: 05/07/2021

Arrived onsite and found unit had possible computer glitches and advised main control and deli and ui should be replaced together at which time resetting the unit no longer seemed reasonable. Some symptoms of glitches following the winter power surges. Also the RC evap drain pan had warped causing continual freezing of the drain and condensation forming sheets and lakes on the bottom of the fridge cabinet.

We serviced a

KITCHENAID RANGE

Model KFDC558JSS00

Near Round Rock, TX 78665

Wesley

Job Details: 05/07/2021

Arrived onsite and found unit door correct. Used to replace original damaged door. Unit is now operating as designed. Advised customer on repair. All checks good.