We serviced a
LG WASHER
Model WT7300CW/01
Near Austin, TX 78759
David S
Job Details: 01/23/2023
Arrived on site for lg washing machine not powering on. I gained access to the main control and found it receiving good voltage. I gained access to the console control and found it receiving voltage.. I installed the part. I found it coming on and working
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW3
Near Georgetown, TX 78633
Lou
Job Details: 01/23/2023
"Arrived on site ton inspect washer lid rusting. Upon further inspection, I found the lid rusting at the back under the lip of the underside the part. I removed and replaced the lid and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Wimberley, TX 78676
Andrey
Job Details: 01/23/2023
"Arrived on site to test unit for leaking water from back, customer stated that he replaced valve but water is still leaking, inspected valve and found that water lines were crossed threaded, removed hose and corrected issue, water lines are now seeded correctly and not leaking water, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Niederwald, TX 78640
Leonardo
Job Details: 01/23/2023
Arrived on site to test unit for F1E0 error code internal board damage. Test unit
We serviced a
KENMORE REFRIGERATOR
Model 106.749494
Near Georgetown, TX 78633
Lou
Job Details: 01/23/2023
"Arrived on site to inspect refrigerator with water collecting inside the RC section. Upon further inspection, I found water dripping from the vents from the FC section. I found ice built up on the FC evsp drip pan. The unit was defrosting at this time. Pulled the unit out and found the evsp tray at the back bottom of the unit dry. Using my steamer, I cleared the ice and cleared the drain tube and tested the drain tube and found it draining properly. No water connections to the unit and no water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Austin, TX 78737
Luis
Job Details: 01/23/2023
"Arrived on site. Installed a new fill tube and fill tube heater,ran diagnostics icemaker passed harvest ran fill test passed no leaks,ran water dispenser good no leaks.
We serviced a
WHIRLPOOL DRYER
Model LEW0050PQ3
Near Austin, TX 78702
Wesley
Job Details: 01/23/2023
Arrived onsite and found unit will require 2 man to make accessible for assessment and repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Kyle, TX 78640
Kevin
Job Details: 01/23/2023
"Arrived on site and found customer has defrosted refrigerator. Replaced user interface, harness, heater, thermistor. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Spicewood, TX 78669
Luis
Job Details: 01/23/2023
Arrived on site found broken icemaker from mold to gear box replaced icemaker ran diagnostics icemaker passed ran fill test passed.
We serviced a
LG WASHER
Model WM34006W
Near Austin, TX 78737
Scott
Job Details: 01/23/2023
"Arrived on site for dead washer . Found unit plugged into power strip. Tested and found only the outlet that washer was plugged into was bad , rest of stip was good . Shifted plug to different outlet and unit is powering up and working. No water leaks detected at time of service . Job complete .
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Georgetown, TX 78633
Lou
Job Details: 01/23/2023
"Arrived on site to inspect oven door with debris inside. Upon further inspection, I found the oven door with a liquid streak on the inside of the panels. I removed the door from the unit and disassembled the inner panel from the outer door glass and cleaned the debris. Reassembled the unit and tested door functions. I made recommendations for use and care. Job completed."
We serviced a
KITCHENAID WINE COOLER
Model KUWS24RSBS24
Near Austin, TX 78704
Luis
Job Details: 01/23/2023
"Arrived on site for no cool. Powered unit on compressor and fans powered on,removed evaporator cover found traces of oil on evaporator coil diagnosed a leak at the evaporator,part is not serviceable unit is unrepairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM00
Near Georgetown, TX 78626
Gerry C
Job Details: 01/23/2023
"WRS315SNHM00 Arrived to inspect leaking. The unit had leaked one time after our latest service. I inspected the drain tube and found it free of plugging. The FC chamber to drain sleeve had limited compression, but not enough to restrict flow, during my observations. Inspection of the drain area within the FC revealed a dime-sized piece of foam that was loose in the area and able to move into the upper portion of the drain and then away from it, causing the intermittent overflow through the FC chamber. I removed the debris and tested and the drain worked as designed. In the unlikely event there are further issues, the drain will require a stint, but it is unlikely and should be ad unless necessary. No leaks observed during service. Warranty applied to service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Austin, TX 78745
Matthew
Job Details: 01/23/2023
Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Found small puddle underneath. Inspected and found hose connector at drain pump loose. Secured connections and tested. No leaks present at this time. Called landlord to explain finding.
We serviced a
WHIRLPOOL WASHER
Model MHW5500FC1
Near Austin, TX 78738
Kevin
Job Details: 01/23/2023
"Arrived on site and inspected washer and found saved error code F9 E1 again. Inspected drain pump and found clothing item in drain catch again. Customer requested that rear panel on washer be left off so it is more accessible for them, Ran a diagnostic cycle to confirm it is now draining properly, job complete
We serviced a
SAMSUNG RANGE
Model NE59J7850WS/AA
Near Cedar Creek, TX 78612
Joe Z
Job Details: 01/23/2023
Arrived onsite for OVEN DOOR ISN'T CLOSING JUST RIGHT. Upon arrival inspected unit and found that the top oven door is not latching to oven. Found that the hinges are mounted to door slightly out of position. Re positioned hinges and door is now closing correctly. Job complete
We serviced a
JENN-AIR OVEN
Model JJW3830WP02
Near Round Rock, TX 78681
Paul
Job Details: 01/23/2023
Arrived onsite for a wall oven that gave an error and said to call for service. I checked stored error codes and found an F8E1 error. The customer stated it only did it once and hasnt errored again with them using the oven since. I tested low fan speed on both ovens and found upper 1312 rpm lower 2137 rpm. I called techline and spoke with Austin to verify if the speeds listed in an older service manual were correct and he said yes low speed range is 400-3000 rpm. I explained to the customer both fans were within range at this time. I rebooted the oven and erased the error. All is working as designed at this time.
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near Georgetown, TX 78633
Lou
Job Details: 01/23/2023
"Arrived on site to inspect dryer not drying clothing. Upon further inspection, the customer advised that they are having the same issues and before and they made the changes as recommended and the unit continues to intermittently fail. I removed the front panel and inspected the burner, ignitor, sensor and valve. All looked good. Tested the components and found all are within range. Found unit only operates under timed dry and will not function properly with other settings per customer. Based off my testing s, the main control will need to be replaced.. No lint observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Wimberley, TX 78676
Andrey
Job Details: 01/23/2023
"Arrived on site to test unit for burnt wires, tested unit found L2 has got loose and grounded out burning terminal block and wires, call safety to report findings, installed power cord, tested unit, unit now heating and running as designed,
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/23/2023
Arrived on site to test unit for no power. Verified proper voltage entering thermal fuse but not exiting. Got open reading on fuse. Replaced fuse and heated to 359 with no issues.
We serviced a
GE WASHER
Model GTW465ASN0WW
Near Blanco, TX 78606
Andrew
Job Details: 01/23/2023
Arrived on site to test unit for not washing. Found unit had bad latch. Replaced latch assembly and unit completed diagnostics with no issues. Unit is now spinning and agitating as designed. No leaks detected. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Austin, TX 78738
Kevin
Job Details: 01/23/2023
"Arrived on site and inspected washer and valve and control board have burnt out. Whirlpool is covering diagnosis
We serviced a
KITCHENAID OVEN
Model KEBS207BSS00
Near Round Rock, TX 78664
Kimo
Job Details: 01/23/2023
"Arrived onsite for a wall oven that is not heating at the top oven. Upon inspection I found that the thermistor, heating elements good. Upon further inspection I found that there was a connector that was not Securely connect to the control I corrected this and tested unit and found unit operating as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Bastrop, TX 78602
Joe Z
Job Details: 01/23/2023
Arrived onsite for Microwave Not Starting. Upon arrival inspected unit. Control is operating correctly. Customer stated that the fan is not running. Test blower and is not operating. Unit does heat correctly. Removed unit from wall and inspected blower. Found harness to blower bad. Cannot proceed with repairs. Job complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGRU19F6QFB
Near Austin, TX 78726
Vincent
Job Details: 01/23/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was light not coming on. I inspected light and they where good. Found that the door switch for lights to come on was stuck with something sticky. I removed switch and clean it and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78705
Wesley
Job Details: 01/23/2023
"Arrived onsite for stacked unit washer ui communication failure. Reset did not correct. Repair approved by Completed repair by replacing console and reinstalling units and testing. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS8
Near Niederwald, TX 78640
Leonardo
Job Details: 01/23/2023
Arrived on site to replace control board and socket. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Canyon Lake, TX 78132
Andrew
Job Details: 01/23/2023
"Arrived on site to test unit for water building up between uses. Found water was up to sump screen on arrival. High drain loop still installed properly. Removed drain hose and ran water through with no success at making check valve fail. Fill valve does not seem to be weeping. Ran multiple diagnostics with no signs of any issues or failures. Spoke with Techline and advised of issue persisted recommend replacing fill valve, drain hoses. Advised customer to monitor and take pics of issue prior. No leaks detected. Job complete. SR#7735558578"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near New Braunfels, TX 78132
Andrew
Job Details: 01/23/2023
Arrived on site to test unit for not cooling thoroughly in microwave when using broil/convection features. Last visit advised to download app and connect unit to WiFi. Upon arrival on todays visit unit was not connected to WiFi as instructed. Found no issues with unit. Currently working as designed. Spoke with Techline and was advised to have unit connected to WiFi for software update. Unable to pull unit out completely as warming drawer in way of outlet. If issue persists recommend extra pay and 2hrs to remove warming drawer to pull unit out. Job complete. SR#7735559207
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78633
Lou
Job Details: 01/23/2023
"Arrived on site to inspect wall oven time not keeping. Upon further inspection, the customer advised that they recently set the time on the oven control panel and its now 6 minutes faster than the actual time. I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and checked to see if the unit was connected to wifi in the settings function and it was not. Following the tech sheet, I removed and replaced the main control and tested. The customer advised that they do not have their internet connected in the home. I advised the customer to download the whirlpool app on their phone and follow the steps in connecting the unit to WiFi. I demonstrated on the oven where they needed to go in the settings function and provided the whirlpool WiFi connect temp phone number if they needed assistance or they could contact our office and request to speak to me and I would help them set the WiFi up on the oven. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/23/2023
Arrived on site for refrigerator with broken ice bin. Upon arrival confirmed issue but no no failures in ice maker. Found ice bin had split down the middle and was allowing ice to be angered forward into dispenser. Replaced bucket and found dispenser functionality restored and bucket no longer leaking. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Volente, TX 78641
Paul
Job Details: 01/23/2023
Arrived onsite for a refrigerator to replace previous diagnosed parts.I finished removing the ice that was left on the FC evaporator and I found one of the thermal fuses open in the heater harness. I replaced the evaporator fan assembly with the thermal fuses. I removed the remainder of the ice on the RC evaporator. I found the evaporator bowed out against the cover. I installed parts from the drain pan kit to correct this. I replaced the RC evaporator fan and the UI. I tested the unit and found it cooling down and working as designed. I explained to the customer that the unit should be cool enough by tonight to start making ice if the icemaker is good. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA01
Near Horseshoe Bay, TX 78657
David Z
Job Details: 01/23/2023
"Arrived on site to diagnose ice machine that is making loud noise when in use. Customer showed me video of noise which sounds like fan blades contacting am object and making a loud buzz. Removed rear panel and moved refrigerator lines and insulation away from the condenser fan, and pulled blade tighter on shaft. Didn't hear any noise after. If issue returns, we will need a 2 hour window to separate the unit and replace the condenser fan, which is not easily accessible. At this time no further noise found. Call complete."
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Austin, TX 78759
David S
Job Details: 01/23/2023
"Arrived on site for dryer making a squealing noise. I inspected the unit and work area. I tested the dryer and could hear a little squeal. I gained access to the blower wheel and found it in good condition. I gained access to the guide wheels and found one of the clips not installed properly. I found the guide wheel grinding against the stabilizing bar. I replaced the guide wheels, clips, belt and pulley. I reassembled the unit and found it working properly with no more squealing. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Buda, TX 78610
Matthew
Job Details: 01/23/2023
Arrived onsite to replace faulty timer. Replaced timer and tested. Ran unit and unit stopped when it was supposed to. No more excessive noise. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Kevin
Job Details: 01/23/2023
"Arrived on site and found fresh food door switch is broken after replacing it light is working properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Austin, TX 78739
Luis
Job Details: 01/23/2023
"Arrived on site for freezing in fresh food section. Found fresh food thermistor not in housing location in front of led,removed housing installed thermistor to correct location on housing"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near McGregor, TX 76657
Jonathan M
Job Details: 01/23/2023
"Arrived on site for a washing machine that wont start a cycle. Inspected unit and work area. The customer advise if they had a load that they had washed back in December that never finished and left water at the bottom of the washer. Since then, whenever they go to start a cycle, the unit will just flash them. Did find an F9 E1 (long drain) error code flashing on the screen. Placed the unit into a drain and spin and found that the unit would lock and unlock but then do nothing. Gained access to the control and measured resistance to the drain pump. Found it open. Checked underneath and checked resistance on the drain pump and found 19.8 ohms of resistance. Checked through the harness and found that the neutral wire from the control connector and the drain pump connector was open. Found the neutral wire split underneath the washer. Add a male and female connector to both wires and reconnected the wiring. Tested the unit and the unit began to work and operate as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78749
Scott
Job Details: 01/23/2023
Arrived on site for dishwasher door flopping down . Found left hand hinge spring not latched in to door bracket . Reinstalled spring . Door is functioning properly now . No other issues found . No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
Maurice R
Job Details: 01/23/2023
Arrived onsite for dishwasher not power on. On inspection found that there was no power to the outlet. I plugged the unit into the disposal plug in the unit powered up. Checked the breaker was not tripped. Told customer that his plug maybe bad or the breaker is bad. No water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near New Braunfels, TX 78130
Andrey
Job Details: 01/23/2023
"Arrived on site to test unit for burner not regulating temp, customer stated that front left burner just stays hot and then stopped working completely, tested unit found bad infinite switch, replaced switch from truck stock part #WPW10434452, tested unit, unit now functioning properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Manor, TX 78653
Joe Z
Job Details: 01/23/2023
Arrived onsite for Leaking Water from Behind. Upon arrival ran diagnostics and there are no saved error codes. All components operate currently during manual test. Found that the cold side of valve is fractured and needs to be replaced. Replaced valve W11038689. No leaks present at this time. Job complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Buda, TX 78610
Matthew
Job Details: 01/23/2023
"Arrived onsite for burners not igniting. Upon arrival inspected unit. Found customer was passing the ignition sequence on the knob. Notified customer where spark would occur. Customer tried and found that burners are operating. Customer did have issues with left front burner. Inspected burner and found Orifice, dual , was swapped. Corrected orifice for high and simmer. Tested unit and unit is now functioning properly. Job complete"
We serviced a
AMANA COOKTOP
Model AGR5330BAB3
Near Uhland, TX 78640
Leonardo
Job Details: 01/23/2023
Arrived on site to install new grate. New grate is good not damage.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/23/2023
Arrived on site to test unit for noise when running microwave. Ran unit like 10 times and couldnt duplicate the problem. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Austin, TX 78735
Scott
Job Details: 01/23/2023
"Arrived on site ,replaced control board. Light switch is working properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS03
Near Wimberley, TX 78676
Andrey
Job Details: 01/23/2023
"Arrived on site to test unit for no ice production, tested unit found ice maker throwing a E4 error code,replaced ice maker , ran test 120, test passed and ran test 97, ice maker filled with water, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78747
Kevin
Job Details: 01/23/2023
"Arrived on site and found Customer is experiencing noise during agitation cycle. Ran all functions and diagnostics and washer did not make any excessive noise. Inspected gearcase assembly and did not find any issues, Discussed correct Loading for this model, requested that customer monitor washer for correct operation, job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Sunset Valley, TX 78745
Matthew
Job Details: 01/23/2023
Arrived onsite to replace failed strike. Replaced strike and tested to insure proper operation. Put unit in diagnostics and all cycles passed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Fort Hood, TX 76544
Tyler
Job Details: 01/23/2023
Arrived on site for washer making screeching noise during agitation. Upon arrival confirmed issue after customer provided video of sound. Ran diagnostics and confirmed noise present. Found cam and belt worn down but no finales in gearcase or agitator. Replaced cam and belt and found noise no longer present and working as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Austin, TX 78745
Matthew
Job Details: 01/23/2023
Arrived onsite for washer not draining. Upon arrival inspected unit. Found unit with standing water. Inspected drain pump and connections. Found connections good underneath. Inspected control and found harness connector not secured directly at control. Snapped connections in please and tested. Upon powered on and is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Cedar Park, TX 78613
Paul
Job Details: 01/23/2023
Arrived onsite for a refrigerator to replace previous diagnosed parts. I replace the right rear roller that broke. I installed the drier and vacuumed the system. I charged it with 41 grams of R600 and tested the unit. The evaporator had a full frost pattern and was working as designed. I showed the customer the unit was cooling. No water supply connected at this time. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kyle, TX 78640
Matthew
Job Details: 01/23/2023
Arrived onsite for washer not draining after previous repair. On arrival inspected unit. Found drain pump at 19 ohms. Measured voltage to pump and recorded 14vac. Disassembled and accessed control. Measured ohms to pump and found OL. Voltage from control was 120 vac. Found broken line in harness. Replaced harness. Tested unit and unit is now functioning properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW4
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/23/2023
Arrived on site for washer needing previously diagnosed drain hose. Upon arrival installed required part reassembled and found unit not leaking and working as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Hutto, TX 78634
Kimo
Job Details: 01/23/2023
Arrived onsite for a washer that is making noises when in use. I replace the gear case and tested unit with clothes in it and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Driftwood, TX 78619
Leonardo
Job Details: 01/23/2023
Arrived on site to test unit for unit not heating correctly. Test unit and calibrated unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Austin, TX 78747
Kevin
Job Details: 01/23/2023
"Arrived on site and replaced tub ring recommended by service pointer, after replacing ran fabric softener valve in diagnostic cycle and it is no longer overfilling. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78759
Vincent
Job Details: 01/20/2023
"Arrived on site for range, inspected unit and work area. Customer complaint was the light on the control stating that the burner is on was still on. Im ordering all infinite switches and main control because there was burn mark on all infinite switches. Office to contact customer when parts are all available. ; ordrng 1 WPW10434452 (Dual infinite switch) and 3 WP3149404 (Left front and left & Right rear)s and 1 WP3149400 (Infinte switch) and 1 W11567368 (Control)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Leander, TX 78641
Maurice R
Job Details: 01/20/2023
Arrived onsite for washer making noise. On inspection found that when the unit goes into spin mode at start there is a squealing noise that goes away as the unit pickup speed. Changed out the gearcase and retested unit. The noise is gone and there was no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/20/2023
Arrived on site for refrigerator not making ice. Upon arrival issue but found ice jammed in harvest tray due to missing extension cut off. After further testing I replaced extension arm and ice maker. Found unit working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS965CIAM00
Near Georgetown, TX 78626
Gerry C
Job Details: 01/20/2023
"Arrived to inspect cooling issue. I found the unit would not cool at all and the compressor would run, but was not moving enough refrigerant to effectively cool and I verified with thermography. No leaks observed during service. Please allow two hours for sealed system service. Tech GCO please.; ordrng 1 WPW10463858 (Compressor) and 1 WPW10143759 (Dye Drier) and 1 TJ90SF8404 (Service Port) and 1 SealedSystem2Hour (Two Hours) and 1 GCO (GCO)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78733
David S
Job Details: 01/20/2023
"Arrived on site for dryer not heating. I inspected the unit and work area. I found the dryer would turn on but not heat. I gained access to the terminal block and tested voltage for both line 1 and line 2. Line 1 to neutral is showing 125 vac, line 2 to neutral is showing 125 vac. Line 1 to line 2 is supposed to show 240 vac but is only showing 1.7 vac. Indicating that line a power supply issue. I advised the customer to check the outlet. The customer has already had an out and claimed the supply is good. I advised they have them come back out and check voltage across line 1 and line 2. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near New Braunfels, TX 78132
Andrew
Job Details: 01/20/2023
Arrived on site to test unit for randomly loosing power and UI not responding. Replaced UI and control as a precautionary. No leaks detected. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Austin, TX 78735
Scott
Job Details: 01/20/2023
"Arrived on site for dishwasher tripping breaker . Ran diagnostics and got diverter error codes , also heating element is warped. Found diverter having a small leak . Replaced sump and motor and element . Ran diagnostics,all checked normal. No water leaks detected. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near San Marcos, TX 78666
Leonardo
Job Details: 01/20/2023
Arrived on site to replace control board. Replaced board and light test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near New Braunfels, TX 78132
Leonardo
Job Details: 01/20/2023
Arrived on site to replace tub. Found tub damaged and hope rack hitting not allowing door to close ordering tub again office to reschedule ; ordrng 1 W11409866 (Tub) and 1 2hours (2 hours)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Georgetown, TX 78628
Gerry C
Job Details: 01/20/2023
"WDT970SAHZ0 I entered service mode and found F9E1 stored and I cleared for testing. I found the diverter would not find position during service test mode and inspected. The position sensor switch for the diverter assembly was not seated and below the plug retainer, causing the unit to not read diverter position. I corrected the plug position and tested. The unit did not generate any further errors and I was able to verify it sensed diverter position as designed. No leaks observed during service
We serviced a
KITCHENAID RANGE
Model KSGB900ESS3
Near Austin, TX 78729
Vincent
Job Details: 01/20/2023
"Arrived on site for range with F8E0, INSPECTED UNIT AND WORK AREA. Gained access to blower and replaced. Unit is now operating as designed and no leaks where observed during service. Job completed."
We serviced a
MAYTAG DRYER
Model MED7230HC0
Near Hutto, TX 78634
Kimo
Job Details: 01/20/2023
"Arrived onsite for a dryer that ins not heating. Upon inspection I found that the unit would tumble but not heat i checked that the unit ha good power, it did. I noticed that the vent tube was squished a bit causing a small restriction of air flow. I then checked the thermal fuse and all of the thermistors and found them good. I checked the heating element and found that it showed open. I replace it and tested the unit and found that the unit is now operating as designed. Customer is aware that poor airflow can cause this issue to happen again. Job complete."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Georgetown, TX 78633
Lou
Job Details: 01/20/2023
"Arrived on site to inspect range gas leak. Upon further inspection, the customer advised that they had accidentally left one the burner valves in the on position overnight and had the gas company check the gas supply and it was reported that the back right burner was leaking gas. I turned the gas supply on and tested the cooktop burners and the bake and broil burners and all are operating as designed. Using my gas leak detector on High sensitivity, I checked the cooktop burners and valves and found no leaks. I tested the oven and found no leaks. Checked the regulator and found no leaks. I demonstrated for the customer and showed them there are no leaks on the unit. I advised that due to the amount of time the valve was left open, it would take a while for the excess gas to dissipate. I advised the customer that there no issues with the unit as it tested good and no leaks have been found.No leaks detected during service, job completed."
We serviced a
GE WASHER
Model GTW68OBSJOWS
Near Lakeway, TX 78734
Vincent
Job Details: 01/20/2023
"Arrived on site for washer, inspected unit work area. Customers complaint was it would leak from the front of machine. I inspected all hoses and did not find any signs from leaking. I ran a cycle and found that the recirculating pump hose was kinda clogged. I removed the top to washer and gained access and removed the tub ring and found build up around causing it to leak out. I advised customer to run about 8 cleaning cycles 4 with afresh and 4 with out and to skip one in between. Unit should be working fine after.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Manchaca, TX 78652
Kevin
Job Details: 01/20/2023
"Arrival on site and replaced coupler, iceman, and iStore diagnosed by previous technician. Customer states that icemaker has not made any ice since previous visit removed icemaker cover and found frost and ice buildup which has caught ice tray and broken it, took one picture. Now will need icemaker to complete repair.; ordrng 1 W10873791 (Icemaker)"
We serviced a
JENN-AIR COOKTOP
Model JED8430ADB
Near Georgetown, TX 78628
Paul
Job Details: 01/20/2023
Arrived onsite for a cooktop and replaced the fan switch knob.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near New Braunfels, TX 78130
Joe Z
Job Details: 01/20/2023
Arrived onsite for making weird noise and not spinning. Upon arrival test unit by selecting spin cycle and only agitator spins. Inspected motor and belt and are good. Noticed actuator not retracting from agitation to spin. Contacted SW for assistance. Ran diagnostics and test all components. During shifter test the actuator only makes a Small clicking sound and cable does not pull lever. Need to replace actuator. ordrng 1 W11614637 (Actuator)
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Temple, TX 76502
Jonathan M
Job Details: 01/20/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control and the customer did not have a lightbulb on hand so she requested that we sell her the lightbulb to the microwave. Replace the lightbulb and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
GE RANGE
Model JGBS66REKU4SS
Near Lampasas, TX 76550
Tyler
Job Details: 01/20/2023
Arrived on site for range with improperly lite flames. Upon arrival confirmed issue and found unit had grease build up and debri. Was able to remove debri and clean orfices. Found unit igniting all burners and oven as designed with no gas leaks.
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ2
Near Hutto, TX 78634
Cliff
Job Details: 01/20/2023
Arrived on site to diagnose a range with a burner shaft not aligning properly. Found rf valve shaft twisted and reset it to proper position. All is working properly at this time and job is complete.
We serviced a
WHIRLPOOL WASHER
Model WFW96HEAC0
Near Austin, TX 78750
Vincent
Job Details: 01/20/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer leaking and smelling bad. Entered diagnostics and found error codes F0E1 F5E2. I then ran a diagnostics cycle and found a pin hole on the dispenser valve. It will need dispenser valve and dispenser housing.
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Round Rock, TX 78665
Cliff
Job Details: 01/20/2023
Arrived on site to diagnose a range that is not baking properly. Found failed bake ignitor and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Killeen, TX 76549
David Z
Job Details: 01/20/2023
"Arrived on site to diagnose refrigerator producing very little ice. Examined ice bucket and found maybe 1 cycle worth of ice. Tried to force the unit to harvest and it would not respond. Replaced icemaker and power cycled unit. Tested again. Verified unit filling and cycling properly. Advised customer they need to clear up the airflow channels in the RC because they are blocked and causing cold pockets. Advised this can also decrease ice production because thermistor isn't getting accurate Temps and trying to overcool. Unit working as designed at this time, and will make consistent ice when airflow channels are resolved. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78748
Scott
Job Details: 01/20/2023
"Arrived on site for oven not lighting . Igniter not pulling any amps , is getting voltage . Replaced igniter . Oven is igniting. Ran preheat , all checked normal. No gas leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DRYER
Model MEDB855DC4
Near Hutto, TX 78634
Kimo
Job Details: 01/20/2023
"Arrived on site for a dryer that is tripping the breaker the in plugged in. Up arrival the customer advised me that they had wired the unit in themselves. Upon inspection I found that the power at the wall was good along with the polarity. I plugged the unit in and found that it tripped the bracket. I unplugged it the turned the bracket back one and unplugged P9 - MOTOR/L1 connector and plugged the unit back in and found that the breaker stayed on this time I plugged in the p9 connector and it tripped. I then gained access to the motor and unplugged it and turd the breaker back on and it stayed on this time too. Meaning the the motor has a internal short causing the issue. ordrng 1 W11158453 (CNTRL-ELEC) and 1 W10824899 (Motor) and 1 WP697772 (Wheel) and 1 W10667717 (Housing)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Austin, TX 78704
Wesley
Job Details: 01/20/2023
Arrived onsite for f3e3 error populating intermittently and replaced the inlet thermistor. Unit is now operating as designed. Advised customer on repair. All else checks good.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Belton, TX 76513
David Z
Job Details: 01/20/2023
"Arrived on site to diagnose oven that has an unusable console sometimes when door is opened. Customer will open the doors sometimes and steam will hit the screen and make the screen act inconsistent/change temps/has not been able to cancel cycles sometimes. Checked for errors and found no errors present. Advised customer that per tech line recommendations, steamy items need to be covered in a baking bag, cover etc to reduce the amount of steam that contacts the UI. User interface responds to moisture, which needs to be minimized to make console more consistent. Customer also advised that they need to install the whirlpool app to update the software on the unit. Customer doesn't have a smart phone, but will have their son install and update software. Unit working as designed, steam just needs to be accounted for on this style of touch screen. Call complete."
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Austin, TX 78703
Wesley
Job Details: 01/20/2023
"Arrived onsite for mess in the dryer like a foreign liquid substance had been allowed to dry in the base of the drum. No distinct smell indicating the cause but certain it was foreign and not a dryer byproduct. Cleaned the drum free of foreign contaminant with dawn and borax, unit is now cleaned and operating as designed. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Georgetown, TX 78633
Lou
Job Details: 01/20/2023
"Arrived on site to inspect wall oven not heating and controls not responding. Upon further inspection, I found the display time incorrect along with the incorrect date. I attempted to place the unit in diagnostics and the control panel failed to respond. I cycled power at the breaker and placed the unit in diagnostics. Checked error error codes and found F6E4. Cleared the code and attempted to test and found the bake and broil relays not opening and closing. I removed and replaced the main control and assisted the customer is connecting to WiFi. Tested the unit and it is operating as designed. Job completed."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Killeen, TX 76543
David Z
Job Details: 01/20/2023
"Arrived on site to follow up on dryer that is not heating.. Checked voltage at outlet due to issue being the same as when TG came in December. Found 94v at outlet. Unit is not getting proper voltage to run the machine, need to properly resolve the voltage drop. Unit working as designed with adequate power. Call complete."
We serviced a
KENMORE REFRIGERATOR
Model 795.7103301
Near Round Rock, TX 78681
Paul
Job Details: 01/20/2023
"Arrived onsite for a refrigerator leaking water under the icemaker and ice build up in the bottom of the FC. I found the fill tube limed up at the end of it causing water to spray and not all of it going into the icemaker. I found the drain tube bad on the FC and the drip pan froze over. I removed the ice from the FC, replaced the drain tube, and cleaned the fill tube. I tested the drip pan and it drains. I tested the icemaker and the mold fills with water correctly and nothing leaks. All is working as designed. There were no water leaks present at the time of service.
We serviced a
WHIRLPOOL WASHER
Model LSN1000LW0
Near The Hills, TX 78738
Scott
Job Details: 01/20/2023
Arrived on site for washer humming . Found drive motor has failed . No water leaks detected. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PRXS0
Near Austin, TX 78731
Vincent
Job Details: 01/20/2023
"Arrived on site for icemachine, inspected unit and work area. Customers complaint was unit making thin ice. I inspected unit and found low water pressure. I also found its had a sealed system repair done in the past I attached my gauges and pressures looked good. I set unit in diagnostics and no error codes where present. I ran a cycle to make ice and the slab of ice was too thin. The evaporator is not getting cold enough and the problem can be coming from the hot gas valve. Im recommending to replace the hot gas valve and the evaporator and main water line and the water valve.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78681
Paul
Job Details: 01/20/2023
Arrived onsite for a washer that will not stop spinning. I found out from the customer that the drain pump will not stop running. I plugged the unit in and the pump started running. I showed the customer how to hold the start button longer and turn the pump off. I checked errors and none were stored. I ran the auto diagnostics cycle and the cycle completed and the unit worked as designed. I found out the customer was using too much detergent. I went over detergent use with the customer. There were no water leaks present at the time of service.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TF2
Near Temple, TX 76502
Jonathan M
Job Details: 01/20/2023
Arrived on site for a refrigerator that has a damage to. Inspected unit and work area. The customer advised that she wasnt sure if there was an actual issue but there is some stuff in the bottom of her refrigerator liner next to the waterlines and she wasnt sure if there was an issue with water for tubes. Remove the bottom shelf and found the tubes were covered in a orangish silicone attached to th bottom for the refrigerator liner where the lines go out. They explained that this is normal but did offer to remove and re-silicone with a white silicone in her refrigerator liner. The customer advised that she did not want any repair done if that was normal she just didnt know what was going on because she had never seen that before. She advised that she hasnt cleaned out her refrigerator up until recently and did not know if that was normal or not and just wanted to have it checked. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Canyon Lake, TX 78130
Joe Z
Job Details: 01/20/2023
Arrived onsite for unit not drying. Upon arrival. Test unit and vent test showed poor. Removed vent hose and test passed. Test unit on high heat and watched element cycle several times. Recommended that customer have vent cleaned. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL OVEN
Model WEG745H0LZ1
Near Round Rock, TX 78664
Cliff
Job Details: 01/20/2023
Arrived on site to diagnose a range that is not baking properly. Found faulty bake ignitor and replaced ignitor. Tested unit and found all is functioning properly at this time.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Georgetown, TX 78628
Lou
Job Details: 01/20/2023
"Arrived on site to inspect washer lid not closing. Upon further inspection, I found the left side hinge area damaged keeping the lid from closing properly. I removed and replaced the lid and tested the unit. Unit is operating as designed as is the lid operations. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Canyon Lake, TX 78130
Leonardo
Job Details: 01/20/2023
Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near New Braunfels, TX 78130
Leonardo
Job Details: 01/20/2023
Arrived on site to test unit for no light. Test unit and found bad light bulb. Test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Round Rock, TX 78664
Cliff
Job Details: 01/20/2023
"Arrived on site to diagnose a washer that is not cycling properly. Found ui not responding to user input and suspension worn in unit. Both parts will need to be replaced to complete repairs. Office to have autho provided and set return appointment.; ordrng 1 W11120178 (Ui) and 1 Authoneeded (Autho needed) and 1 W11130356 (Suspension), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Buda, TX 78610
Kevin
Job Details: 01/20/2023
"Arrived on site and found no saved error codes ran all functions in manual diagnostic cycle and did not see any issues everything is working as designed. Discussed water level expectation with customer how washer measures each load and correct detergent usage. Documented with tech line, job complete, 7735540119"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78747
Kevin
Job Details: 01/20/2023
"Arrived on site and found refrigerator is unplugged, apartment complex stores units in a garage without water hookups and no specific power hookups for each unit. Plugged in refrigerator and found compressor is getting voltage and vibrating but not running. Will need a seal system repair.; ordrng 1 R600kit and 1 WPW10143759 (Dye drier) and 1 W11580057 (Compressor) and 1 Sf8404 (Process stub)"