Service History 249 - Appliance Express

We serviced a

WHIRLPOOL RANGE

Model WFES3330RS0

Near Austin, Texas 78744

Tim M

Job Details: 01/23/2025

"Arrived on site to replace previously diagnosed parts. Replaced handle (W11730234) and RH trim (W10761014). Unit is now functioning as designed, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Austin, Texas 78724

Joe Z

Job Details: 01/23/2025

Arrived on site to install previously ordered parts. Replaced harness W11643701 and was able to secure capacitor to gearcase. Test unit and is operating as designed. No leaks present. Job complete

We serviced a

MAYTAG DRYER

Model MED6630HC2

Near Lakeway, Texas 78734

Andrey

Job Details: 01/23/2025

"Arrived on site to test unit for smudges on the front door, tested unit found two smudges on the inside of the door, replaced outer door, and tested, unit now functioning as designed, job complete installed W11310052"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Leander, Texas 78641

Daniel A

Job Details: 01/23/2025

"Arrived on site to inspect dishwasher dispenser, not opening during cycle. Upon further inspection, I placed the unit into service mode and ran an automatic test cycle. I found that all components are operating as designed except the dispenser did not open. I gained access to the dispenser and found that the solenoid plunger slipped out of place. I adjusted and secured the actuating arm to the solenoid with a retaining strip. It is now secure and is operating as designed after running another automatic test. The customer also stated that sometimes he has white residue left on his dishes since he had a water softener installed. I advised the customer on proper detergent and rinse aid usage. I advised him that it is very important to control the amount of detergent since the water chemistry is now different after the water softener. I advised the customer to run the hot water at the sink to ensure proper incoming water temperature. No water leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Georgetown, Texas 78633

Lou

Job Details: 01/23/2025

"Arrived on site to inspect refrigerator ice dispenser not dispensing ice. Upon further inspection, I found the front bottom left corner of the ice bin warped due to the customer using a hair dryer to remove ice from the bottom of the ice bin. I removed the bin and inspected the mounting plate assembly was badly warped due to using the hair dryer to defrost the ice from the bin and was allowing the bin to seat properly. Using my heat gun, I heated the plastic and reshaped the plastic on the mounting plate and allowed it cool. Replaced the ice bin back in place and it now seats properly. I advised the customer of my findings and repairs and recommended they not use a hair dryer on the unit as it will warped the plastic and damage the unit. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, Texas 78721

Joe Z

Job Details: 01/23/2025

"Arrived on site for makes loud noise during operation. Upon arrival, test unit by running a normal cycle. Unit fills and begins washing normal with no odd noises. Customer states that noise begins a few minutes after cycle starts. Allowed unit to run. Cannot duplicate excessive noise. Customer will monitor and get recording. No leaks present. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, Texas 78754

Matthew

Job Details: 01/23/2025

Arrived onsite to replace failed sump and motor assembly. Open box found part incomplete. Will need to re order new part. Set to return Jan 30th. ; ordrng 1 W11025157 (Sump and motor)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Canyon Lake, Texas 78133

Andrew

Job Details: 01/23/2025

"Arrived on site to test unit for no power. Found 20amp power fuse was blown. Found cabinet sits over vent restricting air flow. Advised customer and they are aware of concern with unit not able to cool properly due to vent being covered with cabinet setup. Replaced fuse(WPM0805101) and high voltage engaged for a few seconds before blowing fuse again. Recommend mag, cap, diode, and fuse. Rescheduled for 01/29. ; ordrng 1 W10754299 (Magnetron) and 1 W10850446 (Cap) and 1 W11256462 (Diode) and 1 WPM0805101 (Fuse 20a)"

We serviced a

MAYTAG WASHER

Model MVW4505MW2

Near Jarrell, Texas 76537

David Z

Job Details: 01/23/2025

"Arrived on site to diagnose washer not draining. On arrival customer clarified that the unit was draining, but the latch is what is broken. Found piece of latching assembly broken off. Ordering new latch to resolve. Customer only available Thurs / Fri. Set return visit for 1/30. ; ordrng 1 W11670519 (Latch)"

We serviced a

WHIRLPOOL DRYER

Model WED6605MW0

Near Austin, Texas 78738

Andrey

Job Details: 01/23/2025

"Arrived on site to replace previously diagnosed drum seal, replaced seal and attached it with glue, tested unit unit is running as designed no other parts needed, job complete installed W11193479, WP279368"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Hewitt, Texas 76643

Sterling

Job Details: 01/23/2025

"On arrival verified complaint of noise during wash and agitate customer states. It sounds like gears grinding on themselves. Brand diac cycle and computer confirm noise water valves, and other functions are working as design. Visual inspection of the gear case shows it is leaking oil. As damaged the splutch and belt replace gear case splutch and belt calibrated unit and ran diag cycle to confirm proper operation. Unit is ow working correctly job complete installed w11454372, w11239857, w10721967"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Burnet, Texas 78611

Scott

Job Details: 01/23/2025

Arrived on site for no heat dryer. Found high limit thermostat had blown . Replaced thermostat 279816. Unit is now operating as designed . No lint build up at time of service . Did advise to have vent cleaned . Job complete

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Burnet, Texas 78611

Scott

Job Details: 01/23/2025

"Arrived on site for dryer making jumping noise . Used sound pads W11113654 X3 on drive motor ,rear bulk head and blower housing . Dryer is still making knocking noise round upper left corner , with if with out belt on drum . Ordering drum and rear bulk head . No lint build up . Call tomset return . ; ordrng 1 W11299301 (Rear bulk head) and 1 W10545923 (Drum)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Copperas Cove, Texas 76522

Robert

Job Details: 01/23/2025

"WTW5057LW0 Arrived on site from previous visit to install part. I installed lower wireharness ,splutch and actuator parts were also needed.Tested product works as it's designed no water leaks visible from main water supply."

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVS8

Near Austin, Texas 78737

Brandon

Job Details: 01/23/2025

"Arrived on site to replace previously diagnosed parts and tested unit. Found screws to get door panel off are rusted out and need to be drilled out and replaced, along with the console where the screws attach. Ordering screws and console ; ordrng 4 WPW10348413 (Screw)s and 1 WPW10459139 (Console) and 1 Conte (Customer wants ASAP)"

We serviced a

AMANA DRYER

Model NED5800HW1

Near Austin, Texas 78741

Tim M

Job Details: 01/23/2025

"Arrived on site to test unit for no power. Upon arrival found console not responding to inputs. Unit is receiving properly voltage. Was able to enter diagnostics but console was acting very erratic, all LEDs illuminated and beeping that gradually got faster. Power button did not react to input. Replaced console (W11378950) and tested unit, console is now reacting to inputs. Ran a cycle, all components are properly engaging and unit is now running as designed. Customer not home for a signature. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Hutto, Texas 78634

Andrew R

Job Details: 01/22/2025

Arrived onsite for unit not operating. I found a wash motor error present. This is causing the unit not to run as the motor is not pushing water and ends up skipping cycles or shutting off. I replaced the pump and motor and inspected underneath while running a test cycle. No water leaks are sighted after repair and unit is operating as designed. Call complete. Installed W11613570 PUMP&MOTOR. Unit 1309.

We serviced a

MAYTAG WASHER

Model MVW4505MW2

Near San Marcos, Texas 78666

Andrew

Job Details: 01/22/2025

Arrived on site to test unit for not washing properly. Found no stored error codes. Found motor struggling a bit to engage. Replaced run cap(W11395618). Unit is now working as designed. No leaks detected. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS3

Near Austin, Texas 78732

Matthew

Job Details: 01/22/2025

Arrived on site for keyboard controls functioning . Upon inspection found boost was selections not working at. Customer also showed video of unit not functioning properly. Ordering console office to reschedule ; ordrng 1 W11632693 (UI)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Austin, Texas 78727

Andrew R

Job Details: 01/22/2025

Arrived onsite for unit stopping mid cycle. Customer stated during heavy duty wash the unit will stop about an hour from finishing. I found the control to not be displaying the cycles correctly. I replaced the control and tested unit. Unit is operating as designed and no error codes are stored. No water leaks present. Call complete. Installed W11613566 CONTROL.

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Spicewood, Texas 78669

Leonardo

Job Details: 01/22/2025

Arrived on site to test unit for left front burner taking long to ignite. Test unit and found clogged burner head. Cleared burner head test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS12

Near Manor, Texas 78653

Daniel A

Job Details: 01/22/2025

"Arrived on site to inpsect microwave door that fell off. Upon further inpection, I found that the door was off and damaged in multiple areas as well as bent. I could not locate the door hinge pin/retainer and assumed that it was missing and must have been the reason for the door coming loose. I replaced the door and secured with the pin/retainer. The unit is operating as designed. W11173813. Vacant unit. No one present to sign"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs335sdhm07

Near Austin, Texas 78759

Miguel

Job Details: 01/22/2025

"Arrived on site with parts ordered for icemaker not dispensing. Replaced mount, motor coupling and washer. Verified operation. Call complete. W11671282"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Austin, Texas 78733

Wesley

Job Details: 01/22/2025

Arrived onsite and found unit over producing. Found failed bin thermistor. Replaced bin thermistor with LM truck stock. Unit is now operating as designed. WPW10511923; used 1 Wpw10511923 ( Bin thermistor) from stock

We serviced a

WHIRLPOOL COOKTOP

Model WCGK5036PS00

Near Kyle, Texas 78640

Andrew

Job Details: 01/22/2025

Arrived on site to test unit for burning food on simmer. Adjusted simmer flames to recommended. Unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCGK5030PS00

Near Kyle, Texas 78640

Andrew

Job Details: 01/22/2025

Arrived on site to test unit for flames not changing from high to low. Adjusted flames and unit is now working as designed. Cooktop is in a new construction home. Contractor not present for signature. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ19

Near Round Rock, Texas 78664

Scott

Job Details: 01/22/2025

Arrived on site for handle issues on fridge . Found right side fresh food handle set screw missing . Replaced handle W10899551. No other issues found . No water leaks detected at time of service . Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS11

Near New Braunfels, Texas 78130

Tim M

Job Details: 01/22/2025

"Arrived on site to test unit for noise. Upon arrival customer stated when opening the RC door, after a few minutes the noise will start to happen. Suspects the issue is the evaporator fan motor. Entered diagnostics, engaged fan no noise. Activated damper control, customer confirmed that is the noise hes been hearing. Replaced damper (WPW10594329) and tested, noise has been eliminated. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Austin, Texas 78729

Andrew R

Job Details: 01/22/2025

Arrived onsite for previously diagnosed parts. I replaced the leaking valve and tested unit. Unit now looks ger leaks from valve and is washing as designed. I took photos of the hoses and ensured no leaks are occurring. No water leaks present at time of service. Call complete. Installed

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near New Braunfels, Texas 78132

Tim M

Job Details: 01/22/2025

"Arrived on site to replace previously diagnosed part. Replaced interlocks (W11578578) and greased. Also shimmed at the legs to prevent the vent from bearing all the weight of the unit and causing the frame to rack. Unit is now running as designed, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Austin, Texas 78737

Leonardo

Job Details: 01/22/2025

Arrived on site to test unit for upper rack falling from right side. Test unit and found broken adjuster. Replaced right side adjuster test unit and unit test good. No one home to sign. W11551541

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Marble Falls, Texas 78654

David Z

Job Details: 01/22/2025

"Arrived on site to diagnose washer that is not starting. Customer says if it's plugged in it just makes noise. Plugged in unit and found drain pump is always running, but not moving any water. Unit did have water sill in it. I drained it out with a transfer pump and found control still wants to keep running the drain. I removed the drain pump and found nothing in the drain pump to stop the impeller, so drain pump may be burned up. Ordering new drain pump to be replaced with control. Return visit set for 1/29. ; ordrng 1 W11700916 (Latch) and 1 W10876600 (Drain Pump)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Killeen, Texas 76542

Robert

Job Details: 01/22/2025

KDTM404KPS0 Arrived on site for a dishwasher not working. On arrival verified issue drain pump failed further inspection found motor had failed too. Replaced drain pump and motor tested product working as its designed. Uploaded photos of damaged motor and previous water damage client is aware. No water leaks visible from main water supply.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Seguin, Texas 78155

Andrey

Job Details: 01/22/2025

"Arrived on site to test unit for not completing cycle, tested unit found no incoming water, unitbis out side in a shed and do to cold all water lines are completely frozen, advised customer that service needs to be rescheduled wheall I especially are thawed, rescheduled for 1/29; schdld next appmnt for 1/29 WED !"

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Georgetown, Texas 78628

Tyler

Job Details: 01/22/2025

Arrived on-site front left burner not working. Installed switch #w10857622 then tested range and found burner working as designed. Call complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Austin, Texas 78746

Scott

Job Details: 01/22/2025

"Arrived on site for dishwasher not drying . Ran diagnostics, no errors . Wash motor is pulsating . Resistance at p5 pins was 15 ohms at all 3 pins . No voltage fluctuating. Ordering wash motor . Return 1/29 customer need a pm appointment. Nomwater leaks detected at time of service. ; ordrng 1 W10902372 (Sump and motor)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ10

Near Canyon Lake, Texas 78132

Tim M

Job Details: 01/22/2025

"Arrived on site to test unit for noise. Upon arrival customer stated unit started making a buzzing noise every time unit is in use. Also takes longer to warm up food compared to her previous unit. Tested unit, unit is heating and no noise is being produced. Warmed up two cups of water, starting temp was at 70?, after a minute it warmed up to 140?. Second cup started at 60? and warmed up to 130? within proper heating range. Ran multiple cycle to try to recreate the noise, could not mimic the issue. Loosened up screws securing the unit to the cabinet and adjusted unit to the right to prevent the wrapper from hitting the internal frame as precautionary. Advised to customer, if noise returns to capture issue on video and contact the office. At this time unit is running as designed, no parts installed, job complete."

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Buda, Texas 78610

Andrew

Job Details: 01/22/2025

Arrived on site to test unit for not drying properly. Found element is cycling properly. Ran vent test and found unit has failed ventilation test. Went to exterior of home showed customer how damper is not even opening with unit running. Advised to have vent cleared to exterior prior to using to prevent further damage. No parts replaced at this time. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC3

Near Austin, Texas 78703

Scott

Job Details: 01/22/2025

"Arrived on site for washer not starting wash cycle . Unit will fill and slowly spin but never enter wash cycle . Ran diagnostics got 7-5 & 0-3 error codes . Slider is not engaging properly during test wash . Found retained ring on slider spring sticking g and not allowing slider to move freely ,also some rubbing on inner coller of clutch . Replaced clutch and slider W10734521,W10754448. Ran calibration and diagnostics wash . All checking normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Copperas Cove, Texas 76522

Robert

Job Details: 01/22/2025

WFES3530RS0 Arrived on site for a range tripping breaker. On arrival verified issue replaced contol board bake and broil element. Removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. Rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. Checked polarity and voltage readings were correct product works as it's designed. Recommend client to contact home builder if it happens again. Calling whirlpool safety SR # 7740733286

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Austin, Texas 78751

James K

Job Details: 01/22/2025

"MDB4949SKZ1 Arrived on site for unit leaving stains on glass. Upon arrival, customer mentioned black specs will be left on the dishes after finishing (pictures attached). Proceeded to clean filter and found same black specs on the sump but cannot pin point actually what it is. Called techline and spoke with Nathan SR#7740788637 and stated he was not sure, but possibly could be deteriorated specs from the black hoses and recommended to replace the entire sump assembly. I advise the customer to run a Power Blast cycle to clean the machine. I added one cup of vinegar add one cup of baking soda. Advice customer to try the clean cycle first and if it doesn't work out, we will replace the sump assembly. Customer agreed. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Round Rock, Texas 78664

Miguel

Job Details: 01/22/2025

"Arrived on site for washer not draining water. Diagnostics has no stored error codes. Diagnsotics completed but the drain pump had a loud start. Also some ticking from underneath. Replaced splutch assembly as it was worn, replaced drain pump. Verified operation. Call complete. W11396717 & W10721967"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS05

Near Round Rock, Texas 78665

Andrew R

Job Details: 01/22/2025

Arrived onsite for FR burner not sparking correctly. I found the ignitor to be out of kilter. I readjusted the ignitor and tested unit. Unit now ignites flame everytime after repair was made. No gas leaks are present at time of service. Call complete. No parts installed.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Spicewood, Texas 78669

Leonardo

Job Details: 01/22/2025

Arrived on site to replace inner door and arms. Replaced all parts test unit and unit test good job complete. WPW10128850. W11684570. W11607070

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Austin, Texas 78753

Daniel A

Job Details: 01/22/2025

"Arrived on site to inspect refrigerator, not dispensing ice. Upon further inspection, I found that the coupler part of the ice bin had broken and because of this is not able to dispense ice. I verified the operation of the motor and found it to be in good woeking condition. I am ordering an ice bin and scheduling for 1/28. No water leaks were observed during service. W11347840; ordrng 1 W11347840 (Ice bin assembley)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Manor, Texas 78653

Daniel A

Job Details: 01/22/2025

"Arrived on site to inspect dryer shutting off on it own and found that the the airflow is bad due to a lot of excess vent line. With the customer's permission, I trimmed the vent line and reattached it. After trimming the hose, the dryer passed the airflow test. I tested the dryer on timed dry, and it is still stopping the cycle. Motor is not resuming on its own indicating that is not the motor overheating. I examined the door switches and found the lever to be very loose with a lot of play. I was able to recreate the issue while holding the door switche and wiggling it a while running a cycle. I'm ordering a door switch and the motor and wheel just in case. WP3406107 279827 WP694089 i am scheduling for 1/29; ordrng 1 WP3406107 (Doors switch) and 1 279827 (Motor) and 1 WP694089 (Blower)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS10

Near Austin, Texas 78746

Wesley

Job Details: 01/22/2025

Arrived onsite for broken right door gasket torn at the tag. Ordering correct gasket to repair. Unit has major cabinet damage that the customer is aware of and settled with installing vendor. Damage causes the unit to be unlevel and unable to be leveled. Installed shim in back right corner to mitigate the wobble as a courtesy. No parts. ; ordrng 1 W10830162 (Door gasket)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Manor, Texas 78653

Daniel A

Job Details: 01/22/2025

"Arrived on site to install previously ordered and diagnosed parts per previous technician. I installed the cam, belt, and shield and calibrated and tested the washer. Washer is now operating as designed. No water leaks observed during service."

We serviced a

MAYTAG WASHER

Model WFW8620HC4

Near Austin, Texas 78703

Matthew

Job Details: 01/22/2025

Arrived onsite to replace console. However on arrival customer had stated unit has been operating just fine since last visit. After following last techs recommendation. Unit is functioning properly and as designed to. No parts used job completed

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Bastrop, Texas 78602

Joe Z

Job Details: 01/22/2025

"Arrived on site for error code F8-E0. Upon arrival, unit is in standby mode with no error codes. Customer said issue is intermittent. Ran diagnostics and get error code F8-E0 low fan speed. Replaced control W11598254 and blower W11598119. Test unit by preheating to 350. Unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Bastrop, Texas 78602

Joe Z

Job Details: 01/22/2025

Arrived on site to install previously ordered part. Replaced inlet tubing W11162040. Test unit by purging water from dispenser and ran harvest test on icemaker to test fill. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS3

Near Kyle, Texas 78640

Leonardo

Job Details: 01/22/2025

Arrived on site to replace sump and motor inlet and gasket. Replaced all 3 parts test unit no leaks present left parts with customers due to parts creating a leak. W10861526. WP8531323. W11676544

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ08

Near New Braunfels, Texas 78132

Tim M

Job Details: 01/22/2025

"Arrived on site to replace previously diagnosed part. Replaced chute (WPW10293212) and tested unit, unit is now dispensing ice properly. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Kyle, Texas 78640

Andrew

Job Details: 01/22/2025

Arrived on site to test unit for door popping open. Recommending hinges be replaced with bushings and control panel. Control panel was rubbing against mounting screws causing it peel and will cause a short with control due to moisture entering. Rescheduled 01/29. ; ordrng 1 W11612302 (LH Hinge) and 1 W11612303 (RH hinge) and 1 W11613564 (Panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Austin, Texas 78750

Miguel

Job Details: 01/22/2025

Arrived on site for lights not working. Found freezer and topa lights not working. Replaced led modules in freezer and fridge. Vedified operation. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ3

Near Austin, Texas 78748

Leonardo

Job Details: 01/22/2025

"Arrived on site to test unit for dispenser door not opening. Test unit and found broken solenoid, replaced dispenser test unit and unit test good job complete. W11412300"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF320PADB1

Near Austin, Texas 78754

Daniel A

Job Details: 01/22/2025

"Arrived on site to inspect dishwasher not draining, upon further inpsection I ran the drain and found the drain pump to be good, however the water being drained is greatly restricted by heavy buildup in the dain hose. The buildup can not be cleared out, and the hose will need to be replaced. I am ordering the drain hose that connects to the disposable and I. Ordering the other drain hose just in case it is needed. No water leaks observed during service. WPW10545278 ; ordrng 1 WPW10545278 (Drain hose (from pump)) and 1 8269144A (Drain hose (to disposal))"

We serviced a

WHIRLPOOL DRYER

Model WED7500GW0

Near Round Rock, Texas 78665

Andrew R

Job Details: 01/22/2025

Arrived onsite for unit opening door when drying. I found the catch to be loose. Hinges looked to be straight and not bent. I replaced the catch and strike again and ran 3 towels in the dryer. Unit doesn't open the door when testing and is operating as designed. Call complete. Installed WP3389441 CATCH AND W11366436 STRIKE.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near San Marcos, Texas 78666

Andrew

Job Details: 01/22/2025

"Arrived on site to test unit for not completing wash cycle. Found errors F4e3(wash motor), f7e1(not heating) and f1e2(control software issue). Cleared errors and completed diagnostics with no issues. Replaced control(W1168365p) and sump assembly(W11613570). Completed diagnosticsagain with no issues. Advised customer to monitor. If issue persists recommend drain pump. No leaks detected at this time. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM04

Near New Berlin, Texas 78155

Andrey

Job Details: 01/22/2025

"Arrived on site to replace previously diagnosed compressor, punctured system and found it completely flat, will need to return with evaporator, and condenser to fix unit , ordering parts, office to reschedule ; ordrng 1 W11722672 (Condenser) and 1 W11579351 (Evaporator)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Canyon Lake, Texas 78130

Andrey

Job Details: 01/22/2025

"Arrived on site to replace previously diagnosed separator and deli UI, replaced and tested, unit is now running as designed job complete installed WPW10769076, W11572058"

We serviced a

MAYTAG DISHWASHER

Model MDTS4224PZ0

Near Belton, Texas 76513

Robert

Job Details: 01/22/2025

"MDTS4224PZ0 Arrived on site for a dishwasher with power issues. On arrival, I ran diagnostic and found error code F1E2 control issue. I replaced control board tested product works as it's designed no water leaks visible from main water supply."

We serviced a

JENN-AIR RANGE

Model JDRP548HL00

Near New Braunfels, Texas 78132

Tim M

Job Details: 01/22/2025

Arrived on site. Customer stated he never confirmed the appointment and does not want service today. He will call into the office to reschedule. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Killeen, Texas 76543

Robert

Job Details: 01/22/2025

WTW5057LW0 Arrived on site for a washer with lid lock issues. On arrival verified issue replaced lid lock and tested product works as it's designed no water leaks visible from main water supply.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Canyon Lake, Texas 78133

Tim M

Job Details: 01/22/2025

"Arrived on site to test unit for no crushed ice. Upon arrival customer stated unit is still in warranty, provided POP. Sent to claims thread, per claims unit is still in warranty. Tested unit, found solenoid not engaging properly. Took voltage at control, solenoid is only receiving 30VAC. Replaced control (W11556912) and solenoid (WPW10309866) as precautionary. Tested unit, solenoid is now engaging properly but still no crushed ice. Inspected bin and found flap that forces cubes to be crushed is getting hung up and allowing full size cubes to be dispensed. Unit will also need a new ice bin. Ordering part, rescheduled for 01/29.; ordrng 1 W11185686 (Ice container)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Austin, Texas 78758

Miguel

Job Details: 01/22/2025

Arrived on site with parts ordered for dishwasher not working. Button not responding and not finishing. Removed door panel. Replaced control and vent. Verified operation. Call complete no leaks. W11637583

We serviced a

WHIRLPOOL OVEN

Model WOED5030LZ01

Near Kyle, Texas 78640

Andrew

Job Details: 01/22/2025

Arrived on site to test unit for tripping breaker. Was unable to use oven dolly and advised customer of concern with face of cabinet potentially being damaged attempting to remove oven. Customer signed waiver for damage. Removed unit and found wiring in junction box was correct. Elements all reading good. Harness is secure and all connections are good. Tested to 350with no issues. Replaced control(W11649361) and control(W11649350). Heated lower oven to 500 then top oven to 500 per techline. Now advising customer to run ovens at 425 for 1hr per techline. If issue persists advised to have contractor replace breaker. Job complete. Techline and safety SR#7740792164

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Belton, Texas 76513

Robert

Job Details: 01/22/2025

WRX735SDHZ03 Arrived on site from previous tech to replaced gasket. Gasket that needed to be replaced had the smallest tear top right side . I repaired tear to small to uploaded a photo no parts needed. Product works as it's designed no water leaks visible from main water supply.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ1

Near Spicewood, Texas 78669

James K

Job Details: 01/22/2025

"WDT751SAPZ1 Arrived on site for unit leaking. Upon arrival, ran a test cycle and found unit leaking on the top left side. Pulled the unit out and found water leak on floor present prior to servicing ( picture attached). Upon closer inspection, found dent on the tub and water is coming out of the weld point of the dent (picture attached). Called Whirpool techline SR#7740794028 and stated since this Unit is past the 30 days of the actual goods date, customer will need to talk to Whirpool trade care for resolution. Spoke with Joshua, Pulte builder and explained the situation and will call Trade Care. This is a spec home. No one available to sign."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM13

Near Belton, Texas 76513

Robert

Job Details: 01/22/2025

WRS315SDHM13 Arrived on site for a refrigerator with sealing issues. . On arrival verified issue uploaded photos.I realigned higens and removed gasket tested product works as it's designed no water leaks visible from main water supply no parts used.

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Austin, Texas 78732

Matthew

Job Details: 01/22/2025

"Arrived on site to install parts previously ordered parts from last visit. Replaced both controls and fan blowers. Tested unit and error code f8 e0 continued for both ovens. Called tech line and spoke with Derek recommended replacing Ui and bringing main harness as backup. Ordering UI and harness. If symptoms persist after next visit, techline needs to be contacted again as engineering has already been involved. SR#7740790520. Office to reschedule ; ordrng 1 W11600643 (Console) and 1 W11245674 (Main harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, Texas 78744

Joe Z

Job Details: 01/22/2025

"Arrived on site for not cooling in both sections. Upon arrival, Customer states that have not had temperature issues and having noise issues. Unit is currently running with all fans and compressor operating without any odd sounds. Did confirm temperatures are correct. Cannot duplicate a noise issue. Recommend customer gets a video recording of sound if noise continues. Unit is currently operating as designed. Job complete. No parts used"

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX10

Near Seguin, Texas 78155

Andrey

Job Details: 01/22/2025

"Arrived on site to replace previously diagnosed UI, the UI was not for the correct job, the UIwill need to be located and rescheduled with the customer, no parts installed ; ordrng 1 W11404239 (Ui) and 1 Partsresearch (Located UI)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, Texas 78701

Scott

Job Details: 01/22/2025

Arrived on site replaced side panel W11233548. Tested dryer . Unit is operating as normal. No lint build up. Job compete

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near New Braunfels, Texas 78130

Andrey

Job Details: 01/22/2025

"Arrived on site to test unit for not working properly, tested unit found water in tub, inspected pump and found wire pinched behind drain pump clip, fixed wire with butt splice and secured wire properly, unit is now running as designed, no leaks detected job complete no parts installed"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Rogers, Texas 76569

Sterling

Job Details: 01/22/2025

"On arrival verified complaint of not enough water during cycle. Ran diag and foundno error codes. Ran diag test and both water valves have good flow. Verified pressure hose is c,ear of debris. Replaced main control for wrong water level. Ran test cycle and confirmed water flow is correct again. Job complete installed w11654023"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Seguin, Texas 78155

Andrey

Job Details: 01/22/2025

"Arrived on site to test unit for not working properly, tested unit found control acting erratic, replaced and tested, unit is now running as designed no leaks detected job complete installed W11626074"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Seguin, Texas 78155

Andrey

Job Details: 01/22/2025

"Arrived on site to test unit for not heating properly, customer stated that ovens are really heavily used and through out the day it doesn't heat as well, put thermocouple into oven and pre heated to 350, unit completed preheat in less then 10 minutes with temp reading properly, advised customer that unit is running as designed but advised to shut oven off every 3-5 hours to let the system reset, customer will monitor at this time job complete, no parts installed"

We serviced a

KITCHENAID OVEN

Model KOED530PSS00

Near Georgetown, Texas 78628

Tyler

Job Details: 01/22/2025

"Arrived on site for wall ovem trippingbreaker when ei5her oven was used. Found 244(L1-2), 122(L1-n), 121(L2-n), 0(g-n). With the amp draw never exceeding 35 amps. Found the following errors in diagnostic F1E1, F9E0 , & F6E4. Replaced upper oven elements w11598122 broil, amd w11545804 bake element, and w11448962 control then retested oven with ground wire removed until unit heated to 500 degrees in both ovens. Reattached ground and reported fidnings to techline Sr# 7740793121. 2as instructed if unit trips again to have them call squareD 1-888-778-2733/1-888-SQUARED a out a replacement breaker. U it works as designed. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ5

Near Round Rock, Texas 78665

Andrew R

Job Details: 01/22/2025

Arrived onsite for unit with glass specks on inner door. I found the unit to have shiny black specs on inner door. I replaced the inner glass and unit now looks as designed. Call complete. Installed W11159620 GLASS-DOOR.

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Austin, Texas 78746

Wesley

Job Details: 01/22/2025

"Arrived onsite for repeat ice production failure. Found unit operating with frozen filltube. Verified continuity at the fill tube heater and 12vdc at to the heater during diagnostics test. Called tecnline and spoke to Josh to document findings, was advised to replace the hi voltage board to repair incorrect sequencing resulting in frozen tube. Sr#7740561686 replaced thw hv control and cleared ice from fill tube. Unit is now operating as designed. Advised customer on repair. W11515313 used autho J1CSGO0DP1"

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX505ESS2

Near Austin, Texas 78746

Wesley

Job Details: 01/22/2025

"Arrived onsite and found unit operating with slow water and indicators of multiple production tolerance issues. Replaced valve for slow water and also chetomer provided filter for replacement due to excessive blockage effecting rate of flow. Replaced recirculation pump due to fill inconsistencies and also bin thermistor. Inspected unit in diagnostics for operating and verified ice setting at the desirable max thickness. WPW10511923, W11542867, W10897719"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Austin, Texas 78735

Leonardo

Job Details: 01/22/2025

Arrived on site to test unit for start hurt on not responding. Test unit and found and control board. Replaced board test unit and unit test good job complete. W11683480

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Austin, Texas 78757

Miguel

Job Details: 01/22/2025

Arrived on site for dishwasher not draining. Says rhat it will fill withnwater then just sit there. Started drain cycle and water drained out fine. Testing showed f4e3. Confirmed pump is not turning. Replaced sump motor assembly. Verified operation. Call complete. W11613479

We serviced a

KITCHENAID FREEZER

Model KBSD702MPS00

Near Horseshoe Bay, Texas 78657

David Z

Job Details: 01/22/2025

"Arrived on site to install previously diagnosed parts to resolve evap fan not running. I replaced the control and found no change in behavior. Disassembled FC and removed evap fan. Found good power at connector per tech sheet, and installed new fan. As soon as it plugged in fan came on and began working properly. Unit working as designed. Parts used - W11631623, W11752963."

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Georgetown, Texas 78633

Lou

Job Details: 01/22/2025

"Arrived on site to inspect washer shaking and walking. Upon further inspection, the customer advised the unit was walking and bouncing around a lot and the timer on the display would show 1 minute for at least 20 minutes telling me that the unit was off balance and trying to balance the load. I placed the unit in diagnostics showing no error codes and tested. During the spin cycle of testing, I found the right tub spring had lost tension and the tub assembly sagging on the right side. I removed and replaced the tension springs and retested and unit is operating as designed. I made recommendations for use and care, no water leaks observed during service, job completed. W11314394"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Marble Falls, Texas 78654

David Z

Job Details: 01/22/2025

"Arrived on site to install previously diagnosed cap mag and diode. Removed unit from wall and replaced HV system parts. Reinstalled and tested unit. Verified everything working as designed, and a cup of water heated properly. Parts used - W11256462, WPW10574736, W11495561."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Horseshoe Bay, Texas 78657

David Z

Job Details: 01/22/2025

"Arrived on site to follow up on dispensing issues / noise. I disassembled and replaced the dispenser switch, spring, and UI to resolve the dispensing hang time. I tested the unit and found the switch is engaging / disengaging the way that it's supposed to, but it seems to lag a bit. Nothing else I can replace to try and adjust that per tech line. I added some sound pads in the rear of the unit to combat the noise customer was hearing. I insulated the condenser to chassis contact points, and suction line. Reassembled and leveled unit. Found no further abnormal noises. Tech line case number 7740795729 for dispensing lag. Tech line did advise with it being software based it is normal the unit may not react instantly in line with the mechanical switch. Call completed. Parts used - W11109505, W11087492, W11577100."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Round Mountain, Texas 78663

David Z

Job Details: 01/22/2025

"Arrived on site to diagnose refrigerator that is making a clicking /sound fairly often. On arrival noise was not present. I ran through diagnostic mode and found a clicking present from the rear with the condenser fan on. Noise is the tape / tags from the power cord tapping the back of the unit. Once I pulled the unit out and removed the tape, noise went away. Unit working as designed. No parts needed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Kyle, Texas 78640

Andrew

Job Details: 01/22/2025

Arrived on site to test unit for not washing. Found error f6e4(over flow). Found switch was intermittently reading open preventing unit from filing. Recommend switch and control replacement. Scheduled for 01/28. No parts replaced at this time. ; ordrng 1 WPW10195039 (Over flow switch)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Georgetown, Texas 78633

Lou

Job Details: 01/22/2025

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=1 degree and RC=51 degrees. I found a small amount of frost on the evap cover at this time. I placed the unit in diagnostics and tested the thermistors and fans and found the RC evap fan not coming on. Gained access to the RC evaporator fan scroll and found the fan not plugged in and the evap thermistor not installed and seated correctly. I removed and replaced the thermistor and properly seated it on the cap tube line (photo) and installed a new fan scroll due to the scroll being broken and sealed the gap at the top of the scroll where it meets the manifold with permagum. Retested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed. W11098695, W10316760, 212543"

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near Kyle, Texas 78640

Andrew

Job Details: 01/22/2025

Arrived on site to test unit for tripping breaker. Found when opening and closing door console would flicker. Pulled unit out and found ribbon to console cut. Unable to test unit because ribbon is too damaged to repair. Needing new console to test unit. Contractor showed up as I was driving away. Rescheduled for 01/29. Oven is in a new home and still currently under construction. ; ordrng 1 W11659257 (Console)

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near New Braunfels, Texas 78132

Tim M

Job Details: 01/22/2025

"Arrived on site to test unit for no cool. Upon arrival customer stated they noticed the temp alarm beeping, then the whole unit lost cooling. Began testing on the unit, cycled power, compressor engaged. On startup unit pulled 1.1 amps, then settled at .57 amps. Allowed unit to run for 20 minutes, high side is not heating up to the proper temp and evaporator is not building any frost. Inspected for leaks with UV light, found no leaks in the unit compartment, found a possible leak in the evaporator cover. Unit will need a full sealed system rebuild. Unit is a r126a. Requesting 3 hours for return visit. Ordering all parts required, no parts installed, office to reschedule. ; ordrng 1 W11658617 (compressor) and 1 W11553229 (Evaporator assembly) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDB07

Near Austin, Texas 78751

Daniel A

Job Details: 01/22/2025

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice bin to have ice. I checked the temperatures and measured 0 in the FC and 37 in the RC.the ice maker was in the off position upon arrival, so I switched it to the position and monitored the cycle. All components of the ice maker are operating as designed. No parts installed. No water leaks were observed during service. Vacant unit, no one present to sign."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Smithville, Texas 78957

Joe Z

Job Details: 01/22/2025

"Arrived on site for shakes a lot and doesnt spin clothes dry. Upon arrival, ran diagnostics and get error code F0-E9 off balance pause. Inspected unit and found suspension is shot. Ran a normal cycle to test all other functions. Raised unit to inspect lower components. There are no signs of leaking oil. Need to replace suspension. Replaced suspension W11396716. Test unit and is operating as designed. No leaks present present. Job complete"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Austin, Texas 78730

Matthew

Job Details: 01/22/2025

Arrived on site to replace broken wire harness. Replace wire harness and tested. Rand taz cycle unit is now functioning properly and as designed to job complete. No leaks present at this time

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Austin, Texas 78703

Scott

Job Details: 01/22/2025

"300 presler st Apt 5126Arrived on site for fabric softener not dispensing . Found holes in agitator having build up. Cleaned holes . Ran dianostics all checked normal . No error codes . Recommended to tenant to water down softener, and to use the cycle with softener on water lever selection, also to run clean cycle to ensure hole are free from build up. No water leaks detected, no parts installed . Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0EB0

Near Kyle, Texas 78640

Andrew

Job Details: 01/22/2025

Arrived on site and verified switches were needed. Replaced switches(WP3148953). Tested all burners and now working as designed. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Hutto, Texas 78634

Andrew R

Job Details: 01/22/2025

Arrived onsite for unit with no power. Upon arrival maintenance said it will start cycles but the display is not illuminated. I found the control to be sending correct voltage to panel indicating the panel has gone. I replaced the panel and tested unit. Unit now shows numbers and operates as designed. Call complete. Installed W11378949 CONSOLE. Customer not on site for signature.

We serviced a

MAYTAG WASHER

Model MVW6230RHW3

Near Horseshoe Bay, Texas 78657

David Z

Job Details: 01/22/2025

"Arrived on site to install previously diagnosed parts to resolve noise. Replaced gearcase, splutch and belt. Tested unit and confirmed no further noises or abnormal behavior present. Repair completed. Parts used - WPW10006384, W10721967, W11449840."