Service History 247

Near Killeen, TX 76541
Al
Job Details: 02/02/2021
DRYER WHIRLPOOL LGR4634JQ2 Arrived to inspect dryer not turning.Confirmed the complaint and found the motor and blower wheel were both defective.Replaced both and unit tested as designed and began operating properly.Customer satisfied Job completed
Near Harker Heights, TX 76548
Al
Job Details: 02/02/2021
DISHWASHER KITCHENAID KUDK03ITWH2 Arrived to inspect dishwasher issues.Confirmed the model and serial number and found the dispenser was defective.Ran diagnostics test mode and found unit tested ok but will require the WPW10199696 dispenser to complete the repair.Office to reschedule the customer for return service.Needs more work ; ordrng 1 WPW10199696 (dispenser)
Near Killeen, TX 76543
Al
Job Details: 02/02/2021
REFRIGERATOR GE ET18GMXHW00 Arrived to inspect refrigerator door closing issues.Found the screws weren’t tightened properly to the cabinet causing the door issues.Tightened the screws and confirmed the unit now closes properly.Also photographed the gasket.Tenant satisfied.Job completed
Near Austin, TX 78750
Scott
Job Details: 02/02/2021
COMPACTOR KITCHENAID KTTS505ESS0 Add on . Trash compactor door not opening smoothly found plastic door trim misaligned . Tried to correct but unable to . Ordering toe guard . Call to set return .; ordrng 1 WPW10242557 (TOE GUARD )
Near Austin, TX 78732
Robert
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL KSSC42QVS05 Arrived on job to replace previously diagnosed parts. After replacement test operation.
Near Buda, TX 78610
Kevin
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Arrived on site and inspected refrigerator and found Great fresh food gasket is torn, replaced gasket using heat gun to shape it properly. Fridge is now correct, job complete"
Near Austin, TX 78744
Leonardo
Job Details: 02/02/2021
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for stainless trim coming off glass. Replaced glass test unit and unit test good. Will order new nameplate ; ordrng 1 WPW10481433 (Nameplate)
Near Georgetown, TX 78626
Wesley
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived onsite and found Dw misfired at the block. Corrected issue. Unit is now operating as designed. Advised builder on repair.
Near Pflugerville, TX 78660
Kayman
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived I site for refrigerator losing cool in the FC. Upon arrival I found the FC at 20 degrees. I accessed the evaporator and found only the bottom few rings were frosted and the rest was cold but dry. See pic for reference. I checked amp draw at the compressor and found .9 amps being drawn from the compressor, I was not able to locate any dye with my UV light but I am ordering the sealed system. Compressor (W10507884) coupler (W10913906) (LOCK RING) evaporator (WP2188823) dryer (WPW10143759) office to R/S. ; ordrng 1 W10507884 (Compressor) and 1 W10913906 (Coupler) and 1 Lockring (Lock ring) and 1 WP2188823 (Evaporator) and 1 WPW10143759 (Dryer)"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/02/2021
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site to inspect oven for not heating correctly, upon inspection found the oven heating normally, customer had found it to be 10 degrees under temp. Instructed customer on rack position, calibrated oven up 15. Job complete"
Near Kingsbury, TX 78638
Noah D
Job Details: 02/02/2021
WASHER GE GTW330ASK4WW "Arrived on site to inspect washer for not spinning, upon inspection found gearcase oil around motor, replaced control and during the gearcase replacement found the hub siezed, will need to break off hub, ordering new one to replace, all spinning returned but will still need to replace gearcase. Office to reschedule ; ordrng 1 WH02X10363 (HUB )"
Near Austin, TX 78759
David
Job Details: 02/02/2021
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to install new emblem due to existing emblem being sideways. Removed existing emblem and left new emblem with customer. They may leave off, or will self install and stick new emblem on. No damage done on removal, plastic tools were used. All is working as designed. Call complete."
Near Marble Falls, TX 78654
Cliff
Job Details: 02/02/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to diagnose a refrigerator that is not producing ice. Found user interface not powering fill tube heater. User interface will need to be replaced to complete repairs. Office to set return appointment. ordrng 1 W11089931 (Ui)
Near Belton, TX 76513
Tyler
Job Details: 02/02/2021
WASHER MAYTAG MVWX655DW2 I’ve been on site for washer making a gurgling noise according to the customer. Upon arrival customer stated that no matter when they tried to plug in the washer it would just sound like a drain pump was gurgling and they will try to unplug and reset the unit but it would not work at this point is when I realize the unit was actually entering flood mode due to unknown reasons and when I enter diagnostics I found an F737 area code indicating that the main control cannot detect the motor getting the speed there in Spain and I also found an F0e2error indicating over sudings. I then inspected the gear case cam assembly as well as drive hub in her basket motor etc. but found no indications that the unit had any hardware malfunction unfortunately the customer is not home often enough and the machine is being used but did state that every now and then they have power outages which can also lead to the unit going to flood mode if it is stop halfway through the cycle I
Near Georgetown, TX 78626
Wesley
Job Details: 02/02/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher water issue and found unit not able to rain well enough because of obstruction. Also found unit not filling properly. Repaired by clearing drain line obstruction and restored water by turning on water at supply. Unit is now operating as designed. Advised on repair.
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/02/2021
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site for customer complaint of part missing from cooktop, found LR burner head missing. Ordering burner head to be shipped directly to customer. ; ordrng 1 WP8286814 (LR burner head) and 1 Cnote (Office to drop ship part to customers house)"
Near Killeen, TX 76542
Al
Job Details: 02/02/2021
REFRIGERATOR MAYTAG MSD2572VEW00 Arrived to inspect side by side refrigerator not cooling.Confirmed the complaint and found the start device was defective and not starting the compressor.R&R the start device and unit began operating properly.Customer told to wait approximately 24 hours for unit to reach optimal temperatures.Customer satisfied.Email confirmed Job completed
Near San Marcos, TX 78666
Richard
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL GD5RHAXTS01 Arrived onsite for the refrigerator will not dispense ice. During testing found that the ice bin was full of frozen ice causing the issue. While removing ice bin it broke. Removed all the ice build up. ice door worked fine and is closing properly. Did a light test and its sealing. Ice dispenser motor is working fine. Customer stated that they use crushed ice all the time and the residue from the crushed ice caused the ice door to not close properly. Will need to replace ice bin. Ordering parts and office to schedule ; ordrng 1 WP2198573 (Ice bin)
Near Round Rock, TX 78665
Kayman
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for refrigerator not making ice. Upon inspection I found the ice bin full of ice and the unit dispensing as designed. I found multiple air leaks in the deli drawer gasket from food packages stuck between the gaskets. I found the FC door not making good contact leaving a gap in the gasket. There is also a small amount of frost on some items. I tested the thermistors and defrost heater through diagnostics and they all passed. I am ordering the slides and adapters to correct the FC sealing issue. I explained the most common locations for air leaks on this unit and advised that it is very important the unit is completely sealed for ice production. Ordering Slide (W11265130) x 2 bracket left (WPW10284682) bracket right (WPW10284683) office to R/S due to part availability. ; ordrng 2 W11265130 (Slide)s and 1 WPW10284682 (Bracket left) and 1 WPW10284683 (Bracket right)
Near Georgetown, TX 78626
Wesley
Job Details: 02/02/2021
DRYER WHIRLPOOL WED8000DW3 Arrived onsite and installed the control and tested. All checks good. Unit is now operating as designed.
Near Leander, TX 78641
Lou
Job Details: 02/02/2021
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect wall oven turning on by itself. Upon further inspection, the customer advised that the unit has been coming on without them turning the unit on. While testing the unit in diagnostics, I found error code F6E4. Tech sheet recommends replacing the main control. While the unit was never turned on to bake or broil, the unit turned itself on while I was in diagnostics. I cycled the power and removed and replaced the main control and cycled power again. I placed unit in diagnostics and tested the components and the unit is operating as designed. I recommended that the customer connect the unit to WiFi. I advised that they would have to download the Whirlpool app on their phone and follow the steps into connecting. I provided the Whirlpool WiFi connect team number and advised to contact them if they needed further assistance in connecting to WiFi. Job completed."
Near Andice, TX 78628
Tommy
Job Details: 02/02/2021
FREEZER WHIRLPOOL WRX986SIHZ00 Arrived onsite for unit in defrost. Upon arrival found unit motor evap not operating correctly. Misreading at thermistor. Replaced motor evap and tested unit is now operating as designed. Job Completed. Customer also had issue with ice maker. Tested found ice maker operating as designed. Found piece of plastic stuck in door keeping it open slightly allowing warm air to thaw ice. Fixed. Job Completed.
Near Austin, TX 78739
Robert
Job Details: 02/02/2021
MICROWAVE KITCHENAID KMBS104ESS02 Arrived on job for complaints of display not showing correctly. Found the control for display will need to be changed. ; ordrng 1 W10891907 (cntrl-elec)
Near Canyon Lake, TX 78133
Andrew
Job Details: 02/02/2021
WASHER WHIRLPOOL WFW6620HC1 "Arrived on site to test unit for excessive shaking. Found all four shipping bolts still in causing shaking. Removed shipping bolts, tested unit, unit works good. Inspected tub for any damage, filled with water. No leaks detected at time of service. Job complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 02/02/2021
ICE MACHINE KITCHENAID KUIX335HPS00 "Arrived on site to test unit for no ice production. Unit was in garage with no water connections accessible. Tested what I was able to and was getting any readings off bin thermistor in glass of ice and water. Replaced thermistor, unable to fully unit test due to not being connected to water. Job complete."
Near Austin, TX 78748
Leonardo
Job Details: 02/02/2021
MICROWAVE GE JNM1541DN1BB Arrived on site to replace grill board and panel. Replaced all parts test unit and unit test good job complete
Near New Braunfels, TX 78132
Andrew
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site to test unit for RC evap cover frosting up. Was unable to removed evap cover without causing further damage. Advised customer to defrost unit. Office to reschedule.; saved tckt
Near Burnet, TX 78611
Tommy
Job Details: 02/02/2021
REFRIGERATOR MAYTAG MFI2569VEA1 Arrived onsite for unit having water come through freezer front. Upon arrival found unit evap drain was clogged. Used steamer and picks to clear and tested. Unit is now draining as designed.
Near Georgetown, TX 78626
Wesley
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived onsite for frozen fresh water reservoir. Thawed line and advised customer on raising temp. All checks good.
Near Austin, TX 78724
Matthew
Job Details: 02/02/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite to replace interlocks. Replaced interlocks, tested unit and unit is functioning properly. Tested several times and had no issues. Allowed customer to test as well. Job complete"
Near Austin, TX 78722
Matthew
Job Details: 02/02/2021
RANGE KITCHENAID KFGD500ESS04 Arrived onsite for range error codes F2E0 keypad disconnected. Removed panel to inspect and checked for secure harness connections. Plugged unit in and code was cleared. Code appears when lower bake is used. Unit will need control and keypad replaced. KitchenAid covered electronics. Office to reschedule when parts are available.; ordrng 1 W10877013 (cntrl-elec) and 1 W11430942 (KEYPAD)
Near Kyle, TX 78640
Robert
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM03 Arrived on job for complaints of slow production. Found harness needed. ; ordrng 1 W10884720 (harns-wire)
Near Kyle, TX 78640
Richard
Job Details: 02/02/2021
DRYER LG dlex4270v Arrived onsite for the dryer making a squeaking noise. During testing found that the front roller was causing the noise. Replaced roller and noise is gone. Complete
Near Austin, TX 78703
Jacob
Job Details: 02/02/2021
ICE MACHINE WHIRLPOOL KUID508ESS1 Arrived onsite for unit not making ice. After testing unit in diagnostics found that the compressor or fan was not running and trying to get the unit out of the cabinet cavity. Could not remove unit. Let customer know that unit needs to be available for access before returning. Ordered parts. Also let customer know there may be more on parts and labor. Office to reschedule ; ordrng 1 W11034363 (Control) and 1 W11123104 (Fan motor) and 1 WP2217224 (Start device)
Near Jonestown, TX 78645
Lou
Job Details: 02/02/2021
REFRIGERATOR FRIGIDAIRE FRT21IL6JM0 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the fill tube frozen and leaking out the back of the unit. I removed the ice from the fill tube and tested the ice maker and it is operating as designed.
Near Austin, TX 78737
Luis
Job Details: 02/02/2021
REFRIGERATOR FRIGIDAIRE FFHB2740PSCA "Arrived on site to install parts prev tech diagnosed. Replaced housing,housing kit,fan motor,icemaker and ui,ohmed defrost heater good,checked bimetal goodon evaporator assembly. Powered unit on tested icemaker passed,ran fan motor passed,all leds on ui working.
Near Buchanan Dam, TX 78609
Cliff
Job Details: 02/02/2021
OVEN MAYTAG MEW9530FZ Arrived on site to diagnose a oven with a panel that is separating. Found stainless steel skin on user interface not assembled properly causing safety issue. Reassembled user interface properly and tested unit. Found all is functioning properly at this time.
Near McQueeney, TX 78123
Noah D
Job Details: 02/02/2021
MICROWAVE WHIRLPOOL WMC30516HZ "Arrived on site to inspect microwave for issues heating, replaced microwave per work order. Took pictures of model and serial. Complete"
Near Round Rock, TX 78664
Jimmy J.
Job Details: 02/02/2021
DISHWASHER IKEA IUD7070DS3 Arrived on site for dishwasher is leaking and it was full of water. Found drain loop did not have a high loop. Adjusted drain hose and used foil tape to fasten drain hose agains the water line to keep a high loop. Couldnt find my evidence of a leak. Ran full diagnostics twice and dishwasher is draining as designed. No leaks detected. Job completed.
Near Austin, TX 78732
Robert
Job Details: 02/02/2021
REFRIGERATOR KITCHENAID KRSF705HPS00 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service
Near , TX 78619
Brandon
Job Details: 02/02/2021
DRYER MAYTAG MEDB955FW1 "Arrived on site for customer complaint of noise issue, found one of the rollers was the cause, I replaced roller, unit tested good.n"
Near New Braunfels, TX 78132
Andrew
Job Details: 02/02/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to test oven for partial UI functions. Found UI was not responding to certain commands. Replaced console, tested unit, unit works good. Advised customer to connect unit to WiFi and explained reasons why. Job complete."
Near Round Rock, TX 78665
Kayman
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRF555SDHW01 Arrived onsite to install previously diagnosed parts. I installed the ice maker and water tube. I tested the unit and it is working as designed at this time no leaks were detected during time of service and the clicking noise in the IM went away. Job complete.
Near Austin, TX 78744
Leonardo
Job Details: 02/02/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for door falling. Test unit and found broken pads. Ordering new pads office to reschedule ; ordrng 2 WP8268961 (Pads)s
Near Austin, TX 78732
Robert
Job Details: 02/02/2021
OVEN KITCHENAID KEBS107SSS04 Arrived on job for complaints of temperature cold. Found the bake element open . ; ordrng 1 WPW10207398 (elmnt-bake)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site to install previously diagnosed part. Removed control and installed new control. Ran through diagnostics and fridge is running as designed. Job completed.
Near Georgetown, TX 78628
Jonathan
Job Details: 02/02/2021
ICE MACHINE KITCHENAID KUIX505ESS0 Arrived on site to install previous diagnosed part. Removed failed inlet valve and installed new. Performed diagnostics mode and tested all operations. All tested good no water leaks detected.
Near Austin, TX 78705
Jacob
Job Details: 02/02/2021
DRYER WHIRLPOOL WED560LHW1 Arrived on site with Scott. In taking unit apart. Found that the belt had ripped in half. Had truck stock with a new belt. Replaced belt. Tested unit. Unit tested good. No issues at this time. Job complete
Near Cedar Creek, TX 78612
Andy
Job Details: 02/02/2021
OVEN WHIRLPOOL WOD51EC0HB01 Arrived on site to install previously diagnosed console. Removed failed part and replaced with new. Tested unit and all operations are normal. Instructed customer to keep close eye on unit to be safe. No other repairs are needed at this time.
Near Lakeway, TX 78734
Brandon
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of loud noise, found noise coming from damper motor, ordering damper motor. ; ordrng 1 W11164593 (Damper motor)"
Near Austin, TX 78746
Kevin
Job Details: 02/02/2021
DISHWASHER JENN-AIR JDTSS244GS0 "Arrived on site and found right hand track has failed, replaced it and dishwasher rack is not correct. No water leaks from connections at time of service, job complete.
Near Leander, TX 78641
Lou
Job Details: 02/02/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven getting too hot. Upon further inspection, customer advised that the unit takes a long time to turn off. I advised the customer that once theyre done cooking and turn the unit off, the cooling fan will stay on for at least 45 mins depending on the temp they cooked at and how long they were cooking. I tested the unit on Bake at 350 degrees and once it reached preheat, I turned the unit off. While testing, I serviced another unit and once done with that, I found the oven cooling fan still on after approximately 40 mins after preheat. Customer advised that the floor below the unit gets hot as well. I advised that its due to the heat coming out from the vent at the bottom of the unit and blowing downward to the floor and theres no repair for that issue. There are no repairs needed at this time for this unit. Job completed."
Near Leander, TX 78641
Lou
Job Details: 02/02/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher upper rack issues. Upon further inspection, the customer pointed out that one of the racks does not stay upright. I found that both of the pivot tines were missing. I found pieces of a tine in the drain filter as it had fallen off and melted on the element. I am ordering the pivot tines and office to schedule return service. No water leaks observed during service.; ordrng 2 WPW10082853 (Pivot tines)s"
Near Pflugerville, TX 78660
Kayman
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived onsite for refrigerator not making ice. Upon inspection I found the ice bin full of ice. I found the auger arm in the ice bin had separated and wouldnt dispense. I corrected the arm and tested the unit. The unit IM filled while onsite and the dispenser is working as designed at this time. O leaks were detected during time of service. Job complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 02/02/2021
WASHER MAYTAG MHW5500FW1 "Arrived on site for front load washer having shirt stuck in front of wash basket. Inspected unit and work area. Moved shirt to,high point of basket and removed with ease. Inspected tub and found nothing abnormal. Performed diagnostics mode and checked fault codes, found none. Ran automatic test cycle. All operations tested good, no water leaks detected during service.
Near Georgetown, TX 78626
Wesley
Job Details: 02/02/2021
DISHWASHER WHIRLPOOL WDF330PAHB4 Arrived onsite and repaired unit by correcting wiring issue at block. Unit is now operating as designed. Advised builder.
Near Buda, TX 78610
Leonardo
Job Details: 02/02/2021
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site to test unit for damaged grate. Found right side grate broken. Replaced grate test unit and unit test good job complete.
Near Belton, TX 76513
Tyler
Job Details: 02/02/2021
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer needing a previously diagnosed push to start and timer. Upon rival I was able to disassemble and install the two needed parts and then reassembled the unit I was in able to verify that the unit is functioning as designed but noticed that on the second trip there was a different issue pertaining to the electrical outlet that I informed the customer there would be no electrician to verify its integrity. Call complete
Near Austin, TX 78749
Leonardo
Job Details: 02/02/2021
DISHWASHER WHIRLPOOL WDF550SAHS Arrived on site to test unit for unit leaking and not responding. Test unit and found unit not draining. Will order new control board and drain pump. Office to reschedule. ; ordrng 1 W11230457 (Control board) and 1 W11226877 (Drain pump)
Near Austin, TX 78736
Robert
Job Details: 02/02/2021
DRYER WHIRLPOOL WHD560CHW1 Arrived on job for complaints of smoke in dryer. Open dryer up and found the clamp on the sealed system came loose
Near Pflugerville, TX 78660
Kayman
Job Details: 02/02/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to install previously diagnosed parts. I found the TOD open so I replaced with new. I also replaced the console due to the ripple in the screen. I re Installed the unit and tested bake function. The unit is working as designed at this time except I was not able to get the unit connected to WiFi while onsite. I left the WiFi connect teams phone number. For guidance if needed. Job compete.
Near Paige, TX 78659
Andy
Job Details: 02/02/2021
REFRIGERATOR KITCHENAID n/a *Tech sheet 2254722R* Arrived on site to install previously diagnosed control and evap motor. Removed failed parts and replaced with new. Tested unit and Display in RC is unresponsive. Spoke with PR and seems that new control is bad out of box. Will need to order new control. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W10823805 (Control) and 1 Seenote (Office to schedule)
Near Manor, TX 78653
Andy
Job Details: 02/02/2021
DISHWASHER WHIRLPOOL WDP330PAHW0 Arrived on site for dishwasher leaking tested and inspected unit and found unit leaking from drain hose due to drain hose being clogged and creating back pressure. Unclogged and tested unit and all operations are normal. No water leaks present at time of service. Instructed customer on use and care and practice for best performance.
Near Bertram, TX 78605
Tommy
Job Details: 02/02/2021
DRYER MAYTAG MDG7400AWW Arrived onsite for dryer not heating. Upon arrival found unit igniter cracker. Replaced Igniter after getting authorization. Tested unit and found unit operating as designed. Job Completed.
Near Austin, TX 78759
David
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 "Arrived on site to follow up on water not dispensing. When I tried to run the water, could feel no resistance in the paddle for water. You have to force the paddle with extreme force to get a drop of water, showing the dispenser switch and paddle for water is failed. Ordering dispenser paddleOffice to schedule when we receive part. ; ordrng 1 WPW10370594 (Dispenser paddle)"
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 02/02/2021
OVEN JENN-AIR JJW2730DS01 Arrived on site to replace user interface for oven. Replaced part and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78628
Lou
Job Details: 02/02/2021
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site to inspect washer error codes. Upon further inspection, the customer advised that they had cycled the power to the unit and once the unit was off, they walked away and the unit came back on without them turning it on and was showing error code F07. I placed the unit in diagnostics showing error codes F03, F07, F11, & F24. I cleared the codes and continued with testing. The unit filled with water and in step 03 of diagnostics, the drain pump came on and stayed on for a long period of time. Eventually, the drain pump turned off and the unit began to show error codes F03 & F07 again. I contacted techline and spoke to Austin and questioned what the F11 error code was due to it not being listed in the tech sheet. Andrew advised that it was a control failure and recommended replacing the main control. Provided file #7729901315. I am ordering the main control, UI console, CNOTE-2MAN JOB, & CNOTE-2HR JOB. Will return with the prescreened parts. Powe
Near Round Rock, TX 78664
Jimmy J.
Job Details: 02/02/2021
DISHWASHER WHIRLPOOL WDT970SAHZ Arrived on site for Upper spray arm keeps fallin goff. Found spray arm had come detached from mount housing. Removed mount and inside clip then re-secured to the spray arm. No damage found. Dishwasher needed to be leveled. Made minor adjustments to legs and door opens and closes as designed. Job completed
Near West Lake Hills, TX 78746
Kevin
Job Details: 02/02/2021
MICROWAVE KITCHENAID KCMS145JSS0 "Arrived on site and inspected microwave and sound after disassembling it plastic mounts that holds release lever in place are broken. job complete"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 02/02/2021
DRYER WHIRLPOOL WED8000DW4 Arrived on site for MAKING A VERY LOUD NOISE AND NOT DRYING THE LAUNDRY. Found idler pulley was not turning freely. Ordered a new idler pulley bracket to return and complete the repair. In the meantime I used dialectical grease to apply to the stem where the idler pulley rests and spins. ; ordrng 1 W10837240 (Bracket idler)
Near Austin, TX 78731
David
Job Details: 02/02/2021
DRYER WHIRLPOOL WED9750WW0 Arrived on site to install previously diagnosed parts to resolve dryer stopping mid cycle. Installed new latch and catch to resolve door opening enough to trip door switch. Retested with new latch and catch and door is staying closed ans keeps running. All is working as designed.
Near San Marcos, TX 78666
Richard
Job Details: 02/02/2021
DISHWASHER WHIRLPOOL WDT710PAHB0 Arrived onsite for the dishwasher not heating. Ran diagnostics and found error code F7E1 heater. During testing found that there is intermittent voltage going to heater and it did not pass the continuity test. Will need to replace heater and control. Ordering parts and office to schedule. ; ordrng 1 W10518394 (Heater) and 1 W11109156 (Control)
Near Georgetown, TX 78628
Jonathan
Job Details: 02/02/2021
WASHER FRIGIDAIRE ATF7000ES0 "Arrived on site for to install previous diagnosed parts. Removed failed door latch, door spring and door strike. Installed new and tested operation. All tested good, no water leaks detected during service.
Near The Hills, TX 78738
Brandon
Job Details: 02/02/2021
REFRIGERATOR KITCHENAID KRFF305ESS00 "Arrived on site for customer complaint of door not closing without having to lift up, found left side closer was needed, I replaced closer, unit tested good."
Near Liberty Hill, TX 78642
Tommy
Job Details: 02/02/2021
MICROWAVE WHIRLPOOL KOCE500ESS11 Arrived onsite for microwave door not operating correctly. Upon arrival found unit is operating as designed spoke with customer on shutting door from right side to make sure unit has proper seal. Did however find over door panel bowed slightly. Ordering new oven door. Office to reschedule.; ordrng 1 W11354870 (Oven door)
Near Austin, TX 78758
Scott
Job Details: 02/02/2021
DISHWASHER IKEA IUD8555DX4 "Arrived on site for leaking dishwasher . Found sump leaking from diverter motor . Ordering sump & motor, also control if needed . No other water leaks detected at time of service. Call to set return .; ordrng 1 W10904995 (SUMP AND MOTOR ) and 1 W11187694 (CONTROL)"
Near Mustang Ridge, TX 78610
Robert
Job Details: 02/02/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on job for complaints of temperature too hot. Ran temperature check and found temperature accuracy good.
Near Buda, TX 78610
Leonardo
Job Details: 02/02/2021
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for unit giving f1e0 error interior board malfunction. Ordering new bird office to reschedule. ; ordrng 1 W11258611 (Control board)
Near Austin, TX 78735
Leonardo
Job Details: 02/02/2021
MICROWAVE GE PT970SR3SS Arrived on site to replace filter board and control board. Replaced both parts test unit and unit test good job complete.
Near Georgetown, TX 78628
Jonathan
Job Details: 02/02/2021
REFRIGERATOR FRIGIDAIRE FRS26KF6EM2 "Arrived on site for refrigerator making high pitch sound when dispensing water or filling ice maker. Inspected unit and work area. Found water dispenser lever broken but still functioning. Tested dispenser operation and found most likely fault when dispenser base. Will need to replace filter base and recommend to replace filter at same time. Customer had inlet valve to be installed too. Removed inlet valve and installed new. Tested dispenser and found noise still occurring. Removed filter base and filter. Tested dispenser operation. All tested good, no water leaks detected.
Near Granite Shoals, TX 78654
Cliff
Job Details: 02/02/2021
WASHER MAYTAG MVWX655DW0 Arrived on site to diagnose a washing machine that is not spinning. Tested unit and found hub assembly worn out. Hub will need to be replaced to complete repairs.; ordrng 1 W10528947 (Hub)
Near New Braunfels, TX 78132
Andrew
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to test unit for light in FC not working. Found bad module. Replaced module, tested unit, unit works good. No leaks detected, job complete."
Near Georgetown, TX 78626
Wesley
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived onsite for leveling and toe plate concern and provided customer instruct on design. All checks good.
Near Killeen, TX 76542
Al
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL ED5FHEXVB01 Arrived to inspect ice maker not working.Checked the ice container and it was full.Unit wasn’t working properly because the unit wasn’t plugged in.Realtor witnessed the full ice container.Unit works as designed.Job completed 2/2
Near Driftwood, TX 78619
Brandon
Job Details: 02/02/2021
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to replace pump/motor, after replacing, unit tested good. No leaks."
Near Del Valle, TX 78617
Matthew
Job Details: 02/02/2021
WASHER WHIRLPOOL WTW4850HW1 Arrived onsite for washer leaking. Ran diagnostics and all passed. Ran normal cycle and rinse and spin cycles and throughout all testing did not see any water leaking. Inspected hoses and tub and no leaks were detected. Could not duplicate issue. Did advise customer since he is using HE detergent to make sure it is the proper amount. Job complete
Near Austin, TX 78726
David
Job Details: 02/02/2021
REFRIGERATOR JENN-AIR JS48SEDBDA Arrived on site to follow up on freezer not cooling well. On arrival found freezer at 16. Did not hear fan running. Removed top panels and checked fan and evap. Fan is not turning. Found a little ice built up on the Airess where the drain pan for the evap was seeping a bit. Tried drying everything out and retested. Still not running. Reseated evap pan drain and tightened all hardware. Unit will need new evap / freezer fan.
Near Austin, TX 78737
Luis
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRS571CIHW00 "Arrived on site for loud noise. Ran diagnostics loud noise from diffuser diagnosed a defective diffuser assembly,replaced diffuser ran diagnostics noise no longer present ; used 1 W11164593 (Diffuser) from stock"
Near Austin, TX 78747
Jacob
Job Details: 02/02/2021
REFRIGERATOR GE PSC23NSWASS Arrived onsite for unit blowing hot air over in the refrigerator from the freezer. Could not diagnose properly as customer had unit unplugged. Plugged unit back in. Felt cold air coming from the freezer. Let customer know to have unit plugged in next time. But may have solved the issue by unplugging the unit and UNthawing the unit if the air duct going to the freezer was clogged up with ice. No other issues at this time. Job complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/02/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for customer complaint of unit having door open error code, no lights, no display on deli UI, randomly shutting off, no ice, and water leaking out of dispenser randomly. Found short in electrical wiring at deli control causing multiple shorts in control boards. Ordering deli door, ; ordrng 1 W11330971 (UI) and 1 W10815668 (Deli door) and 1 WPW10769076 (Deli UI) and 1 W11170612 (Harness) and 1 WPW10675033 (Control) and 1 CNOTE (Office to reschedule)"
Near Georgetown, TX 78626
Tommy
Job Details: 02/02/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for unit not receiving water or ice. Upon arrival found unit had kink in water line. Found unit was receiving water as designed. Found unit rear valve not plugged in tightly. Tightened connections. Tested unit unit is operating as designed. Job Completed.
Near Austin, TX 78759
David
Job Details: 02/02/2021
DISHWASHER KITCHENAID KDFM404KPS0 Arrived on site for dishwasher not draining. Ran unit and could not hear drain pump moving. Drained dishwasher with shop vac and removed drain pump. Spun impeller blade several times and cleared drain line. Reinstalled drain pump and retested. On retest drain started running. All is now working as designed. No water leaks found. Call complete.
Near Austin, TX 78703
Luis
Job Details: 02/02/2021
ICE MACHINE KITCHENAID KUIC18PNZS0 "Arrived on site for defective pump and tube. Replaced tube assembly,replaced drain pump,added water to pump to watch drainage good no leaks at pump or connected tubing."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install previously diagnosed part. Removed filter cover and installed new filter cover. Job completed.
Near Austin, TX 78701
Jacob
Job Details: 02/02/2021
ICE MACHINE WHIRLPOOL GI15NDXZQ2 "Arrived onsite for unit not making ice. Tested unit. Unit is working as designed. But the water will not fill all the way causing the unit to not make any ice. Let customer know that the filter out side of the unit possibly needs to be replaced, took pic of filter. No issues at this time. Job complete"
Near Georgetown, TX 78626
Wesley
Job Details: 02/02/2021
WASHER GE GHWN4250D1WW Arrived onsite to detect small Leak. Was able to determine that there is no leak from valve or drain or under by removing front panel and observing short wash. Customer will continue to observe with front panel removed to determine cause of leak. Was able to determine no major leak at play.
Near Leander, TX 78645
Lou
Job Details: 02/02/2021
WASHER WHIRLPOOL CET9000GQ2 "Arrived on site to install previously diagnosed and ordered part. Due to the power cord being damaged, I removed and replaced the cord and unit is operating as designed. Job completed. Notified customer that the repair is complete."
Near Austin, TX 78759
Scott
Job Details: 02/02/2021
RANGE KITCHENAID KSGB900ESS4 Arrived on site for draw damage . Found front panel dented on right bottom side . Ordering front draw panel . No gas leaks detected at time of service. Please call to set return . ; ordrng 1 W10861216 (DRAW FRONT SS)
Near Seguin, TX 78155
Noah D
Job Details: 02/02/2021
DISHWASHER ELECTROLUX EI24ID50Q50A "Arrived on site to inspect dishwasher for not starting. Upon inspection found the control panel dead, replaced and tested to find the valve was clogged, ordering valve . Office to reschedule ; ordrng 1 807445903 (VALVE )"
Near San Marcos, TX 78666
Richard
Job Details: 02/02/2021
DISHWASHER MAYTAG MDB4949SHZ1 Arrived onsite for the dishwasher not working properly. Ran diagnostics and found error code for the motor. Reset error codes and ran diagnostics test the sump and pump motor tested bad. Will need to replaced sump and pump. Ordering parts and office to schedule. ; ordrng 1 WPW10591570 (Sump and pump motor)