Near Salado, TX 76571
Tyler
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KSSC42FTS04 Arrived on site to install previously diagnosed inverter box on built-in refrigerator. After installing the needed part I was able to return on and verify the unit is now sending power to the compressor and it is turning on and running I informed the customer that it will take at least 24 hours for the temperatures to stabilize but the unit is now functioning as designed call complete
Near Andice, TX 78628
Paul
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for a dishwasher thats leaking again from the same place it was previously. The customer stated water is weeping out between the outer door and control panel under the vent and running down the outer door. I tested the incoming water temp and found it at 116 degrees. I installed the clear test door and ran the unit in the diagnostics cycle. I found some water spraying towards the vent area from the lower spray arm. I found the upper spray arm turning about 1/2 the speed of the lower arm. I removed the filter and cleaned it. I found the outer door upper return lip bent causing some pressure to be put on the control panel pressing it away from the inner door. I corrected the lip. I found the vent gasket sealing all the way around between the outer and inner door. I went over loading dishes with the customer at the upper and lower front left corners of the machine. The customer is going to use the machine and will be in contact if it still l
Near Leander, TX 78641
David
Job Details: 11/17/2020
DISHWASHER KITCHENAID KDTM504EPA1 Arrived on site to diagnose dishwasher with dangling rack. Found left adjuster tab broken off. Unit needs new adjuster for left side. Talked to MS in office and was advised to just replace the adjusters. Replaced adjusters. Retested and unit is working as designed.
Near Dripping Springs, TX 78620
Robert
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Arrived on job for complaints of noise.
Near Canyon Lake, TX 78133
Noah D
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to inspect fridge for not making ice, upon inspection found the icemaker working brought diagnosis, door had not been leveled which caused clumpy ice, leveled doors and replaced UI for previous issues. Complete"
Near Waco, TX 76705
Jonathan
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dye dryer, and coupler and placed unit under a 30 inch vacuum. Unit held a vacuum for 15 minutes. Charged unit and unit ran up to 140 psi on the high side from 125 psi and the low side stayed flat at zero psi. Unit is working as designed. Call complete."
Near Kingsland, TX 78639
James
Job Details: 11/17/2020
MICROWAVE GE PEB9159SJ1SS Arrived on site and tested operation. Found turn table operating while door open. Unit is heating and functioning properly with door closed. Accessed switches and found upper switch stuck in closed position. Installed new switch and tested operation. Unit tests good. Job complete
Near Jarrell, TX 76537
Tyler
Job Details: 11/17/2020
OVEN WHIRLPOOL KSGG700ESS1 Arrived on site for oven that was not staying lit correctly. Put arrival I found that the DSI module was sending power most of the time to the igniter in the bake area of the oven. But occasionally due to wear and tear the board was not always sending power I also found that the sparker inside the break area of the oven was also worn down from usage and not able to hold a charge to allow proper sparking every other time oven was being used. Office to reschedule due to parts being out of stock; ordrng 1 W10860916 (module-spk) and 1 WPW10324262 (igntr-oven)
Near Austin, TX 78734
Brandon
Job Details: 11/17/2020
WASHER WHIRLPOOL KDTM404KPS0 "Arrived on site for customer complaint of middle rack falling off, found broken wheel on adjuster, ordering adjuster. ; ordrng 1 W11268086 (ADJUSTER)"
Near Spring Branch, TX 78070
Noah D
Job Details: 11/17/2020
OVEN AMANA AOCS3040E "Arrived on site to inspect oven for not heating correctly, upon inspection found the oven was a little low, calibrated up 15 degrees. Instructed customer on proper rack placement and cooking functions. Complete"
Near Smithville, TX 78957
Andy
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for refrigerator not cooling properly. Tested and inspected unit and found no frost pattern and compressor pulling 0.37 amps. SS repair is needed. Office to schedule return trip. 2 hour job. Lock ring. No water leaks present at time of service.; ordrng 1 LOCKRING (LOCK RING ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (SS REPAIR) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor)
Near Austin, TX 78734
Robert
Job Details: 11/17/2020
WASHER WHIRLPOOL WFC7500VW2 Arrived on job for complaints of not spinning. In test mode washer spins in all speeds but in drain and spin cycle won’t and time will not advance. Checked door switch and found soot around area. Replaced switch and washer made it all the way to 13 minutes before stopping and never reached full spin speed.
Near Manor, TX 78653
Matthew
Job Details: 11/17/2020
OVEN WHIRLPOOL WFE515S0JS0 Arrived onsite for range oven not heating properly. Ran test to calculate cycle temps and found unit needed calibration. Calibrated unit +25 degrees. Retested cycle temps and found improvement in target temperature of 350. Job complete
Near Robinson, TX 76706
Jonathan
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for a refrigerator that has a falling air tower to the icemaker. Inspected unit and work area. Confirmed customers complaint and attempted to refit the air tower due to not having the right part. Found the clips were engaged but the unit would still fall due to the weight of the air tower. I called Techline and spoke to Bruce SR# 7729298459. He advised that if the court would not hold inside the liner to place permit gum inside the holes to tighten the fitting. to the holes and refit in the air tower. Unit is now holding it is working as designed. Call complete.
Near Temple, TX 76504
Jonathan
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site for a washing machine that is putting stains on clothes. Inspected unit and work area. Customer advised that the unit itself is not staining the clothes but that it’s not taking out the stains on her clothes. She advised that the unit really doesn’t wash very well and was making a knocking sound as it goes into a spin especially with larger items. Advise the customer that the unit is in fact working as designed but that her quilts are causing the unit to go off balance. I advised her to only run clothing items and no fighting over the size of a full-size bed in this unit due to issues with off-balance loads. Unit is working as designed. Call complete."
Near Bastrop, TX 78602
Andy
Job Details: 11/17/2020
DRYER WHIRLPOOL MEDB835DW4 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Belton, TX 76513
Tyler
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRSF705HPS00 Arrived on site for refrigerator needing previously diagnosed defrost control parts. Upon arrival I was able to disassemble and install the new parts and reassembled the unit for testing verify that there are no new air codes coming up and that the unit is not functioning as designed inform customers it will take at least 24 hours for the unit to drop down to the temperature that needs to be. Call complete
Near Austin, TX 78744
Kevin
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site and inspected refrigerator and found all LEDs are out, ice and water dispenser arent working, pantry UI is out. Replaced hv control and UI and this had no effect. Spoke with techline and found wiring in left fresh food door has failed. Will need to bring back all controls, door and Icemaker 7729299197; ordrng 1 WPW10769076 (Pantry UI) and 1 WPW10624574 (Hv control) and 1 WPW10675033 (Hv control) and 1 W10804160 (Led power supply) and 1 W10815693 (Left door) and 1 W11294907 (Icemaker)"
Near Killeen, TX 76543
Tyler
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator not sealing properly. Upon arrival I found that the first few doors as well as freezer door all feeling fine the customer complaint was that the gasket was starting to tear apart and was exposing the magnet near the top right corner on the right side fresh food door. We will need to return with a new fresh food right side door gasket office to reschedule due to Part being out of stock.; ordrng 1 W10830055 (gasket-fip FF RIGHT SIDE )
Near Bastrop, TX 78602
Andy
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site to install previously diagnosed parts. Removed failed dispenser motor and replaced with new. Found shaft rusted on and will not remove. Will need to order part. Attempted to remove failed gasket and replaced with new but found gasket will not go on door properly and that new door with gasket will be needed to complete repairs properly. Customer also pointed out that FC ice maker is still not working properly. Ordering needed parts. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10815685 (dor-fip ss) and 1 W10822606 (motor) and 1 W10886931 (icemaker) and 1 W11347434 (PLATE) and 1 WPW10291905 (seal) and 1 WPW10347114 (shaft)
Near Temple, TX 76502
Tyler
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Spoke with customer over the phone regarding having the ice bucket that was sent to them and installed customer stated that unit is now functioning as designed and they haven’t noticed any issues with the unit malfunctioning. Customer did state that they did have a door alarm issue with the fridge then decided to run by and see if there’s a way to reset the refrigerator to get the alarm to start working properly upon arrival I ran a quick factory reset on the fridge and inform the customer to go ahead and continue using the fridge and if something new would happen to let us know. Call complete
Near Austin, TX 78703
Richard
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL DU920QWDB0
Near Austin, TX 78730
Kevin
Job Details: 11/17/2020
ICE MACHINE WHIRLPOOL KBSD608ESS01 "Arrived on site and inspected refrigerator and found customer is getting some crushed ice when set to cubed. Explained that Dispenser will always give a little crushed, up to 20%. This is also the same when set to crushed. It will dispense up to 20% cubed. Dispenser is operating normally at this time. Also recommended to remove ice van periodically and check for clumping, job complete"
Near Spring Branch, TX 78070
Noah D
Job Details: 11/17/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to inspect dishwasher for not washing correctly, upon inspection found the lower part of pump not spinning, valve was also not opening completely
Near Killeen, TX 76543
Cliff
Job Details: 11/16/2020
DISHWASHER WHIRLPOOL DU810DWGU1 Arrived on site to diagnose a dishwasher that is not draining properly. Found homeowners plumbing clogged preventing proper flow from dishwasher and water from sink to back up into dishwasher. Homeowner will need plumber to clear clog in plumbing to complete repairs.
Near Georgetown, TX 78628
Jonathan
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator with scratched handle. Uninstalled old pantry drawer handle and reinstalled new one. Unit functions as designed. Call complete.
Near Austin, TX 78752
Scott
Job Details: 11/16/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site ,replaced latch. Ran diagnostics.all checked normal . No water leaks detected at time of service. Job complete ."
Near Round Rock, TX 78665
David S
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site for fridge not cooling. I inspected the unit and work area. I found the fridge cooling properly when I arrived. I spoke to the customer and found out there was ice build up on the back of the fridge hen it wasn’t cooling and than it started to cool right and the ice was gone. I found the unit in adaptive defrost. I spoke to the customer about the difference between active and basic defrost. I changed the unit to basic defrost. I also found the damper control loud and making noises when opening and closing. I am ordering the damper control to complete the repair. The office will schedule when we have an eta on the part.; ordrng 1 WPW10594330 (DAMPER)
Near Luling, TX 78648
Richard
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL ED5LHAXWB00 Arrived onsite for the refrigerator freezer with frost build up. During testing found that the freezer door gasket is torn at the bottom and the refrigerator door gasket is also torn at the bottom.
Near Lockhart, TX 78644
Richard
Job Details: 11/16/2020
REFRIGERATOR AMANA ASI2575GRS05 Arrived onsite for the refrigerator compressor not turning on. During testing found that the start device was no good installed new start device from stock and compressor started to work. While putting on the the back panel I got shocked. Called tech line and we inspected the power cord harness and it checked good. Ohmed out the compressor and it’s bad allowing 120 volts to travel through the low side copper tubing to chasing ground causing the electrical shock. Will need to replace the compressor. Sealed system repair needed. 2 hrs for the repair and sealed system tech needed. Ordering parts and office to schedule Sr.7729283879 ; ordrng 1 ACCESS (ACCESS VALVE ) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube)
Near Austin, TX 78746
Leonardo
Job Details: 11/16/2020
MICROWAVE KITCHENAID KCMS2055SSS1 Arrived on site to test unit for unit making humming noise when door closes with out starting the unit. Test unit and found bad switch and mag and cap and diode. Will order new switch 4392027 and new cap WP8184813 and new diode WPR9800486. Office to reschedule. ; ordrng 1 4392027 (SWITCH) and 1 WP8184813 (CAPACITOR) and 1 WPR9800486 (DIODE)
Near Austin, TX 78738
Brandon
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site to replace adapter kit, after replacing, set unit to basic defrost, unit tested good.
Near Austin, TX 78741
Leonardo
Job Details: 11/16/2020
OVEN WHIRLPOOL RF114PXSB1 Arrived on site to replace gasket. Replaced gasket test unit and unit test good job complete.
Near , TX 78628
Lou
Job Details: 11/16/2020
DISPOSAL WHIRLPOOL WDF330PAHS4
Near Cedar Park, TX 78613
Kayman
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for refrigerator making ice but not dispensing it. Upon inspection I found the bin full of ice and the customer advised me it started working again. The ice bin was stuck so I had to tap on the sides to free it. I found water tray in the ice maker was free and clear so the inlet was not blocked. I found the solenoid would intermittently make a abnormal buzzing noise when switching from crushed to cubed and engaging. The solenoid worked most of the time for me. I advised that the ice that the bin get stuck might have caused the solenoid and arm to bind up somehow and also get stuck. Unit is working as designed at this time. No leaks were detected during time of service.
Near Austin, TX 78734
Brandon
Job Details: 11/16/2020
REFRIGERATOR KITCHENAID KSSC42QVS03 "Arrived on site for customer complaint of ice door broken, found motor connector fell off of ice door housing, and motor not opening all the way. I was able to reconnect connector to motor and ice door housing, found ice door not opening all the way.
Near West Lake Hills, TX 78746
Jacob
Job Details: 11/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for unit having issues intermittently. Upon inspection of the unit. Found that the deli control board was corroded. Let customer know of the issue and that more parts may need to be replaced to fix the issue. No issues at this time. Job complete
Near San Marcos, TX 78666
Andrew
Job Details: 11/16/2020
WASHER WHIRLPOOL WETLV27HW1 "Arrived on site to test unit for shutting off during operation. Found broken bolt on terminal block nut. Replaced nut, secured connections. Tested unit, unit works good. No leaks detected. Job complete."
Near Leander, TX 78641
Kayman
Job Details: 11/16/2020
RANGE WHIRLPOOL WCG55US0HS Arrived onsite for range with burners that go out on low setting. Upon inspection I found the LF burners (smallest) flame would go out on the low setting. I removed the knob and used my 1/16 flat head screwdriver to adjust the valve. With my adjustment the smallest burner will noW stay lit while on the lowest setting. No gas leaks detected during time of service. Job complete.
Near Buda, TX 78610
Jacob
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite to replace parts to unit. Looked at unit. Customer didn’t unthaw the top refrigerator portion of the unit as previously asked. Ice gotten worse since last visit. Let customer know once again to allow unit to unthaw once again before returning. Rescheduled with customer. ; ordrng 1 REQUEST (2HR)
Near Austin, TX 78703
Matthew
Job Details: 11/16/2020
WASHER WHIRLPOOL WFW86HEBC Arrived onsite to replace valve. Replaced valve tested unit and unit is functioning properly. Ran test cycle and processed without error codes or stoppage. No leaks present at this time. Job complete
Near Temple, TX 76504
Jonathan
Job Details: 11/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previously diagnosed parts. Replaced LED driver board and tested unit. Unit lights would still not come on. Attempted to replace deli drawer user interface and found water inside the deli drawer housing. Also found one of the wires disconnected from one of the connectors going to the deli UI. Attempted to reconnect broken wire and was unable to. Ordering door and Office will need to contact customer about reschedule date due to out of stock and PSP item.; ordrng 1 W10815669 (dor-fip ss)
Near Harker Heights, TX 76548
Cliff
Job Details: 11/16/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found our C evaporator having defrost failure due to miscommunication between thermistor and controls. Thermistor, user interface, and main control will all need to be replaced to complete repair. Office will need to have repairs authorized.; ordrng 1 AUTHONEEDED (AUTHO NEEDED ) and 1 CLONLY (CL ONLY ) and 1 W10316760 (thermistor) and 1 W11172798 (cntrl-elec) and 1 W11340158 (UI)"
Near Belton, TX 76513
Jonathan
Job Details: 11/16/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control panel and tested unit. Unit is now working at design. Call complete.
Near Belton, TX 76513
Jonathan
Job Details: 11/16/2020
COOKTOP WHIRLPOOL WCE55US6HB00
Near Belton, TX 76513
Jonathan
Job Details: 11/16/2020
COOKTOP WHIRLPOOL WCE55US6HB00
Near Georgetown, TX 78633
Jonathan
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 (JO) Arrived on site for refrigerator getting to cold and freezing customers product. Took temperatures and refrigerator got down to 25° when set at 37°. Preformed diagnostics mode and found diffuser making rattling noise and having trouble closing causing unit to get to overly cold. Advised customer on user care for putting product into refrigerator. Removed old diffuser and installed new one. Put unit back into diagnostics and unit worked as designed. Call complete.
Near Austin, TX 78738
Brandon
Job Details: 11/16/2020
VENTHOOD KITCHENAID UXL6036YSS0 "Arrived on site to replace vent hood motor, after replacing unit tested good.
Near Austin, TX 78750
David
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose refrigerator with lights out in RC and freezer. Found freezer module failed. Replaced freezer module and retested. All lights are now on and working properly. Call complete.
Near Kyle, TX 78640
Jacob
Job Details: 11/16/2020
DISHWASHER WHIRLPOOL WDF540PADM2 Arrived onsite for unit not washing. Tested unit. Upon testing noticed the pump would not turn o to spray. Sump and motor bad. Replaced sump and motor. Tested unit. Unit test good. No leaks at this time. Job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to take pictures for Techline. Took pictures. Complete
Near Nolanville, TX 76559
Al
Job Details: 11/16/2020
OVEN FRIGIDAIRE FGEF3042KFB Arrived onsite to inspect range not heating on bake cycle. Confirmed the complaint and found the connection to the right side of the bake element was burned and damaged causing the issues. I cut the damaged connection and added a new connection to the unit. Reassembled and unit now heats as designed. Customer satisfied. Job complete
Near Austin, TX 78705
Leonardo
Job Details: 11/16/2020
OVEN JENN-AIR JJW2430DP01 Arrived on site to replace console. Test unit and unit test good job complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 11/16/2020
DRYER KENMORE 417.8112231 Arrived on site for dryer making loud noise. Upon arrival customer started unit to let us hear noise. Verified sound as blower wheel failure. Gained access to blower wheel housing and found it cracked in two different spots and stripped from blower bolt.Call complete.; ordrng 1 137551110 (BLOWER HOUSING)
Near Dripping Springs, TX 78620
Jacob
Job Details: 11/16/2020
OVEN KITCHENAID KOSE500ESS03 Arrived onsite for broiler to unit not getting up to temperature. Tested unit. Broiler working as designed. Tested rapid bake up to 500 degrees. Unit got up to temperature in 10min time. Then turned on the broil function. Broil was working at this time. No issues at this time. Job complete
Near Briarcliff, TX 78669
Brandon
Job Details: 11/16/2020
OVEN WHIRLPOOL KODE500ESS05 "Arrived on site to install logo, installed logo"
Near Austin, TX 78725
Matthew
Job Details: 11/16/2020
DISHWASHER WHIRLPOOL ADB1400AGB1
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 11/16/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for oven not heating. Test unit and found broiler and bake not working. Test board and ui and sensor and found bad sensor. Replaced sensor test unit and unit test good job complete.
Near Copperas Cove, TX 76522
Al
Job Details: 11/16/2020
REFRIGERATOR FRIGIDAIRE FRT8S6ESBD Arrived onsite for a refrigerator door not sealing properly. Confirmed the complaint and found the hinge loose at the bottom right corner of the refrigerator compartment. Tighten the 2 screws and unit door now closes as designed. Customer satisfied.Job complete
Near Austin, TX 78741
Kevin
Job Details: 11/16/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and made sure that apartment maintenance accompanied me to washer in question. Found resident is not home, there is a single large bathmat in the washer that is soaking wet. I asked apartment maintenance to his knowledge if this was the only thing being washed. Explained again that this would definitely cause an unbalanced load and the washer would not be able to spin it out. set washer into a diagnostic cycle and it will now get up to speed on the spin. Apartment maintenance confirmed that it was not doing this with the large bathmat being washed.
Near New Braunfels, TX 78130
Noah D
Job Details: 11/16/2020
REFRIGERATOR FRIGIDAIRE FFSS2614QS6A "Arrived on site to inspect fridge for not cooling in fridge area, upon inspection found the return vent clogged. No airflow found. Steamed vent and airflow returned. Complete"
Near Austin, TX 78747
Kevin
Job Details: 11/16/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site and found customer is a Spanish speaker. inspected washer and found no saved error codes, ran all functions in diagnostic cycle and everything passed, customer concern is due to water level and they were already explained this is normal on the previous visit. Washer is operating as intended reported situation to techline. 7729285904"
Near Belton, TX 76513
Cliff
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL GX5SHTXVB00 "Arrived on site to diagnose a refrigerator that is leaking after previous repair. Found filter head mounting plate broken and not holding filter head in place. Also noted leak coming from fliter outlet line connector on water valve. Ordering new filter head assembly, water valve, and mounting plate all three parts to be replaced on return visit. Office will need to set return appointment due to part availability. Water is turned off to unit at this time and filter has been removed to prevent leaking until repair can be completed. Customer request CL only for return.; ordrng 1 CLONLY (CL ONLY) and 1 WP67001668 (plate- fil) and 1 WP67006524 (housing) and 1 WP67006531 (valve-inlt)"
Near Buda, TX 78610
Jacob
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL WRT316SFDM01 "Arrived onsite for unit not staying consistently cool or freezing. Looked at unit. Upon inspection, found that the motor evaporator was not working. Replaced motor evaporator. Fan came on instantly. No leaks at this time. Job complete"
Near Georgetown, TX 78628
James
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Arrived on site and installed new fan motor, bracket and shroud. Tested operation and found unit working properly. Job complete"
Near Austin, TX 78737
Luis
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS00 "Arrived on site. Installed a new freezer door and nameplate per tech support,checked door seal good."
Near Cedar Park, TX 78613
Lou
Job Details: 11/16/2020
REFRIGERATOR GE DSE25JSHBCSS "Arrived on site to install previously diagnosed and ordered parts. Due to the water dispenser tube leaking, the ice door not sealing correctly, ice dispenser motor failed and auger seized onto motor shaft, I removed and replaced the left FC door, closing cam, door stop, ice dispenser door, arm, spring, solenoid, dispenser motor, auger, solenoid, motor cover and tested. Unit is operating as designed. Advised customer of all parts replaced and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Liberty Hill, TX 78642
Lou
Job Details: 11/16/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher leaking. Upon further inspection, the customer advised that the unit was leaking from the front of the unit. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed with no leaks showing. I checked the water level and it was good. I found a large amount of suds in the tub after testing. Recommended that the customer clean the unit with a cleaner and switch to a liquid detergent due to oversudsing. I found the 3rd rack rails were broken as well. I am ordering the 3rd rack rails No water leaks observed during service. 3rd rack left out of unit due to rails broken.; ordrng 1 W10913628 (track LEFT) and 1 W10914507 (track RIGHT)"
Near New Braunfels, TX 78132
Noah D
Job Details: 11/16/2020
WASHER MAYTAG MVWC565FW2 "Arrived on site to inspect washer for drain issues, replaced control board and found no issues, tested for all functions, no problems found. Complete"
Near Waco, TX 76712
Jonathan
Job Details: 11/16/2020
DRYER AMANA NED4600YQ0 "Arrived on site for a dryer that would not heat. Inspected unit and work area. Tested voltage at the wall and found proper voltage. Tested components on the back and found the thermal cut off was open. Replace thermal cut off and tested unit. Unit is now working as designed but found an airflow issue with the venting as the temperatures weren’t cycling correctly and was taking a while for the temperatures to drop indicating airflow restriction. I checked the blower wheel housing and exhaust vent for blockage and found none. I advised the customer that the reason for there park going out was the venting issue with their vents going out of the building. I advised her to submit a service request to clean out their vent.
Near Pflugerville, TX 78660
David S
Job Details: 11/16/2020
COOKTOP WHIRLPOOL WCG97US6HS Arrived on site to install previous diagnosed part. I removed the orfice and found it to large for the burner. I installed the correct orfice and adjusted the flame. The cooktop is now working as designed.
Near Cedar Park, TX 78613
Lou
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site to install previously diagnosed and ordered part. Due to the FC door switch rocker being broken off of the housing, I removed and replaced the switch and tested. Unit is operating as designed. No water leaks observed during service, job completed. Contacted apartment maintenance and advised of the repair."
Near Red Rock, TX 78662
Richard
Job Details: 11/16/2020
DISHWASHER WHIRLPOOL WDF320PADW1 Arrived onsite for the dishwasher not working. During testing found that there is no voltage going to the dishwasher causing the issue. Advised customer to call an electrician to take a look . Complete
Near Lockhart, TX 78644
Leonardo
Job Details: 11/16/2020
RANGE KITCHENAID KSDB900ESS Arrived on site to test unit for shorted keypad. Test unit and found bad console. Replaced console . Test unit and unit test good job complete.
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/16/2020
REFRIGERATOR GE PDS22SBSBRSS "Arrived on site to test unit for not cooling and UI not responding. Found proper voltage to control board but control board not put out any voltage. Replaced main board, tested unit, unit works good. Advised customer to put a glass of water in freezer and once water is frozen solid to go ahead and use unit. Job complete."
Near Lockhart, TX 78644
Leonardo
Job Details: 11/16/2020
RANGE WHIRLPOOL WFE775H0HZ1 Arrived on site to test unit for f9 error. Found black wire disconnected at control. Secured connection test unit and unit test good job complete.
Near Austin, TX 78757
David
Job Details: 11/16/2020
WASHER SAMSUNG WF42H5000AW/A2 "Arrived on site to diagnose washer with odor and buildup that may not be draining properly. Tested unit and found a slow drain. Drained unit fro, trap tube and checked trap. Found hair and buildup causing the slow drain. Found bellow coated in mildew and buildup causing the odor.Drained unit and cleaned the trap and clogged bellow drain holes. Advised tenant on how to clean unit and to run several affresh cycles to remove any buildup fro, behind the basket. Retested and unit is draining strong. All is working as designed.
Near Austin, TX 78734
Brandon
Job Details: 11/16/2020
OVEN JENN-AIR JJW2830DP01 "Arrived on site to replace console, after replacing, unit tested good,
Near Austin, TX 78758
David
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site to follow up on rattle coming from unit. On arrival checked condenser. Found where previous tech had used a sound pad to insulate the condenser rattling against the bottom of the cabinet. Pad had shifted. Pushed and reinforced pads to keep them from shifting. Also saw that unit was off Level and condenser could also rattle against the floor. Lifted and Leveled unit as best I could. Unit now has sufficient space for condenser in between both cabinet and floor. I did not hear any noise with condenser fan and compressor both running. All is now working as designed. Call complete.
Near Round Rock, TX 78681
Kayman
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for refrigerator with frost in the FC upon inspection I found a small amount of frost build up in the front and on the roof of the FC consistent with air leak frost. I noticed that very intermittently the left side of the door can have a small gap in the gasket if closed softly. I accessed the rear panel of the unit to inspect the drain tube. I found the tube slightly separating from the frame of the unit which could also let air in to create frost. I used silicone to better seal the tube. I explained to the customer to shut the FC firmly with most force going forwards the middle of the door to ensure it closes all the way. The unit is working as designed at this time and no leaks detected during time of service. Job complete.
Near Lakeway, TX 78734
Brandon
Job Details: 11/16/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to replace dispenser, after replacing, I ran a quick cycle, unit tested good, no leaks.
Near San Marcos, TX 78666
Leonardo
Job Details: 11/16/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to replace board. Replaced board test unit and unit heating correctly heated oven to 350 job complete.
Near Austin, TX 78721
Scott
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site , replaced left side freezer door . Door is now dispensing water and ice properly . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78729
David
Job Details: 11/16/2020
DISHWASHER WHIRLPOOL ADB1400AGB1
Near Pflugerville, TX 78660
David S
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for sealed system repair. I gained access to the evaporator and found a partial frost pattern. I gained a access to the compressor and found it pulling .3amps. When I punctured the system I found a full charge. I evacuated the system. I installed a new compressor, uv dryer, and access valve. I pulled a 30 inch vacuum on the system and found no leaks. I put a measured charge into the system and found the pressure equalizing. I powered the unit on and found the pressures building appropriately. Job complete."
Near Dale, TX 78616
Richard
Job Details: 11/16/2020
WASHER WHIRLPOOL MVWB765FW3 Arrived onsite for the washer not filling with water. Ran diagnostics and found that the water valve is no good. Replaced the valve and washer tested good and water is going into the washer and no leaks detected complete
Near Leander, TX 78641
David
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Arrived on site to install new freezer door to resolve broken wires in harness. Installed new door. Used heat gun to mold gasket for better seal. All is now working as designed. Call complete.
Near Mustang Ridge, TX 78610
Kevin
Job Details: 11/16/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site and replaced switches and this had no effect on operation. Will need to bring back control board to correct issue, ; ordrng 1 W11325603 (Control) and 1 W11398764 (Filter board) and 1 W11261167 (Appliance manager) and 1 W11297728 (Ui)"
Near Austin, TX 78735
Luis
Job Details: 11/16/2020
REFRIGERATOR KENMORE 795.775496 "Arrived on site for customer complaint of black residue in ice. Removed ice maker checked water spout no residue in spout,checked ice maker housing no residue removed ice no residue possible residue is from activated charcoal passing through water filter"
Near Belton, TX 76513
Cliff
Job Details: 11/16/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site to confirm diagnosis on refrigerator. Upon inspecting unit noted RC defrost failure and wire broken on icemaker thermistor. ; ordrng 1 CNOTES (CS TO HANDLE CLAIM)
Near Georgetown, TX 78626
Cliff
Job Details: 11/16/2020
DISHWASHER WHIRLPOOL WOD51EC0HS01 "Arrived on site to replace previously ordered parts for oven. Replaced control panel, control, and blower. Tested unit found all is functioning properly at this time."
Near Austin, TX 78746
Kevin
Job Details: 11/16/2020
DISHWASHER KITCHENAID KUDE70FXSS1 "Arrived on site and replaced vent fan diagnosed on previous visit, after replacement confirmed dishwasher is operating normally by beginning a wash cycle.
Near Wimberley, TX 78676
Jacob
Job Details: 11/16/2020
REFRIGERATOR KITCHENAID KSRG22FTWH Arrived onsite for existing water filter spraying out water. Looked at filter. Re aligned customers existing water filter. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Austin, TX 78750
David
Job Details: 11/16/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on site to diagnose refrigerator running water into the refrigerator compartment. Examined evaporator and found the drip pan was completely rusted out. Checked drain and found drain clogged with pieces of rust and debris. No drip pan available at time of call. Talked with SW who recommended sealing the pain in foil tape. Sealed pan in foil tape and cleared out the drain tube. Retested and unit is now draining properly.
Near Georgetown, TX 78633
Jonathan
Job Details: 11/16/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site for microwave making loud noise when fan is on. Upon further inspection we noticed damper sounded like it was not opening. Uninstalled unit and found that the damper was stuck and not opening, causing load noise when fan was on. Adjusted damper and unit now working as designed. Call complete."
Near Austin, TX 78738
Brandon
Job Details: 11/16/2020
DISHWASHER ELECTROLUX E124ID30QS0B "Arrived on site for customer complaint of unit shutting off and not completing cycle, found evidence of leak and activating float and then activating drain pump. I ran unit empty with no soap, could not find any leak. I tightened up water inlet coupling, which was loose, unit tested good at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site to inspect fridge for a broken axel, upon inspection found the right wheel broken. After jacking the unit up, replaced axel and wheel. Job complete"
Near Austin, TX 78738
Brandon
Job Details: 11/16/2020
DISHWASHER ELECTROLUX E124ID30QS0B "Arrived on site for customer complaint of unit shutting off and not completing cycle, found evidence of leak and activating float and then activating drain pump. I ran unit empty with no soap, could not find any leak. I tightened up water inlet coupling, which was loose, unit tested good at time of service.
Near Austin, TX 78704
Leonardo
Job Details: 11/16/2020
RANGE GE JB750SF2SS Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
Near Wimberley, TX 78676
Jacob
Job Details: 11/16/2020
REFRIGERATOR WHIRLPOOL GB2FHDXWQ07 Arrived onsite for unit not making ice. Looked at ice maker. Saw that motor was stuck. Replaced ice maker. Ice maker poured in water after replacement of the ice maker. No leaks at this time. Job complete