We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Buda, TX 78610
Leonardo
Job Details: 01/24/2023
Arrived on site to test unit for oven not working. Test unit and found bad valve. Replaced valve test unit and unit pre heated to 350 job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Austin, TX 78759
David S
Job Details: 01/24/2023
Arrived on site for washing machine not powering on. I inspected the unit and work area. I gained access to the control and found the light on. I opened the console and found the console visibly shorted. I replaced
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78759
David S
Job Details: 01/24/2023
"Arrived on site for fridge making a noise. I inspected the unit and work area. The customer stated the noise stops when the freezer door is opened. I noted that is the sound from the evaporator fan motor rotating. The noise is within normal range for the fridge. I gained access to the Evaporator motor and and tried changing the orientation of the motor, I loosed and retightened the bracket hood the motor in different ways. I found nothing done to the assembly will make it any quieter. The unit is functionally operating and needs no repair at this time. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Leander, TX 78641
Gerry C
Job Details: 01/24/2023
"KOCE500ESS20 Arrived to inspect door issue. I found the outer microwave door was incorrectly attached to the inner door and after correcting, the issue was resolved. Operational test good."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Austin, TX 78726
David S
Job Details: 01/24/2023
"Arrived on site to install previous diagnosed parts. I gained access to the inner basket and replaced it. I replaced the fear case, cam and belt. I reassembled the unit and calibrated it. I ran a diagnostic cycle and found no more wobbling in the basket. The unit is working as designed. Job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kyle, TX 78640
Matthew
Job Details: 01/24/2023
"Arrived onsite for dryer not heating. Upon arrival inspected unit. Tested unit and unit is powering on and tumbling. Unit is not heating. Verified supply voltage and voltage is good. Disassembled unit and found fuse, cutoff and high limit. Also tested heater and all are good. Checked heating circuit and found heater not receiving 120 vac. Inspected further and found failed centrifugal switch on motor. Replaced motor. Tested unit and unit is now heating properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kyle, TX 78640
Matthew
Job Details: 01/24/2023
Arrived onsite to replace failed valve. Replaced valve and tested. Unit is now functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Marcos, TX 78666
Matthew
Job Details: 01/24/2023
Arrived onsite for failed heater. Debris melted to heater. Replaced heater and tested. Unit is functioning properly. Job complete
We serviced a
AMANA MICROWAVE
Model AMV2307PFB07
Near Elgin, TX 78621
Joe Z
Job Details: 01/24/2023
"Arrived onsite to install previously ordered parts. Replaced control W11544456, and door W10890775. Unit is operating as designed. Job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814TW0
Near Killeen, TX 76541
Tyler
Job Details: 01/24/2023
Arrived on site for refrigerator not allowing lower door to seal correctly. Upon arrival confirmed issuE. Upon further inspection I found rc door was sagging again. Found liner where hinge mounts is bending back in on itself causing hinge not to sit correctly. Found unit is non repairable due to liner failing. Will need findings reported. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Killeen, TX 76543
Tyler
Job Details: 01/24/2023
Arrived on site for dryer not heating. Upon arrival confirmed issue. Found element coil broken but all other hardware still intact. Replaced coil and found unit heating as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Dripping Springs, TX 78620
Kevin
Job Details: 01/24/2023
"Arrived on site and inspected refrigerator and at this time it is cooling properly and there is no excessive noise. Customer says they have experienced frost buildup inside of freezer And on food but it goes away by itself. There is also no food in the freezer at this time, Discussed possibility of a food item keeping door from closing properly, also set defrost to fixed using test nine. Requested that customer continue to monitor refrigerator for correct operation, requested that they take pictures of any further ice or frost in the freezer to assist with diagnosis, job complete"
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Killeen, TX 76542
Tyler
Job Details: 01/24/2023
"Arrived on site for dryer not heating, upon arrival confirmed issue. Found no errors in diagnostics. Found element coil broken. Replaced element and found dryer heating as designed. Call complete"
We serviced a
KITCHENAID ICE MACHINE
Model kuix505ess2
Near Dripping Springs, TX 78620
Kevin
Job Details: 01/24/2023
"Arrived on site and inspected ice machine and found cutting grid is broken, also found recirculating pump is not recognizing water level. Replaced both parts with parts from another call, observed ice machine until it started making a batch of ice. Job complete"
We serviced a
KENMORE REFRIGERATOR
Model 795.51833.416
Near Killeen, TX 76542
Tyler
Job Details: 01/24/2023
Arrived on site for refrigerator. Couldnt reach customer prior to arrival. Office reached out and customer had canceled appointments.no service preformed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, TX 76542
Tyler
Job Details: 01/24/2023
Arrived on site for dryer taking to long to dry. Upon arrival confirmed issue. Found no power supply failures. Found element coil and cutoffs working. Thermal fuse was intact. Found thrmst fix was ohming out of range indicating unit was warmer then actual on arrival temp was. Replaced thrmst fix and instructed customer they would also need to replace damaged vent hose customer stated had occurred prior to diagnose. Unit working as designed call complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78738
Kevin
Job Details: 01/24/2023
"Arrived on site and inspected ice machine and found incoming water has barely any flow. Observed until ice sheet was made but due to water pressure it melted on grid. After replacing valve Water pressure is normal. Recommend it to homeowner that it be allowed to run for 48 hours before any usable amount of ice has been made, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Austin, TX 78738
Kevin
Job Details: 01/24/2023
"Arrived on site and inspected refrigerator and found Compressor front cover panel is vibrating. Used permagum in between metal panels as a sound dampener and vibration has stopped. If issue continues bring back three sound pads, job complete"
We serviced a
IKEA MICROWAVE
Model IBMS1455DS00
Near Austin, TX 78732
David S
Job Details: 01/24/2023
"Arrived on site for microwave start button not working, and heating seeming low. I inspected the unit and work area. I found the button clip broke again. I replaced the button again. I preformed a temperature test on the microwave. I put in 60 degree water and heated it for one minute I found it getting to 130 degrees. The unit is heating as designed. The part replacement is covered under our one year warranty."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Austin, TX 78746
Wesley
Job Details: 01/24/2023
Arrived onsite and found unit operating without consistent mullion catch operation. Shimmed the catch to Align with mullion consistently. All checks good. Unit is now operating as designed. Advised customer on repair. ; used 1 Wp2177331 (Shim) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78733
Wesley
Job Details: 01/24/2023
Arrived onsite for not completing cycle and not making it past sensing. and found unit operating with control overloading and resetting. Replaced the control. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WARMING DRAWER
Model KOWT100ESS00
Near Austin, TX 78746
Wesley
Job Details: 01/24/2023
Arrived onsite and found unit operating with discolored front panel. Advised customer on replacement panel and replaced. Unit is not cosmetically correct. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near New Braunfels, TX 78130
Andrew
Job Details: 01/24/2023
Arrived on site to replace valve for no water to ice maker. Found fill tube and fill cup frozen over. Removed ice restriction and ran diagnostics. Ice maker completed and filled as designed. Applied permagum around fill tube entering cabinet. Replaced valve as a precautionary. No leaks detected. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Austin, TX 78703
Wesley
Job Details: 01/24/2023
Arrived onsite and replaced the motor assembly per devious diagnosis. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Spicewood, TX 78669
Kevin
Job Details: 01/24/2023
"Arrived on site and found Capacitor has failed, after replacing it washer will complete a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL RANGE
Model WEC310SAGB3
Near New Braunfels, TX 78130
Andrew
Job Details: 01/24/2023
Arrived on site and replaced previously diagnosed harness. Unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Liberty Hill, TX 78642
Maurice R
Job Details: 01/24/2023
"Arrived onsite for washer making a screeching noise. During spin cycle the unit was a loud screeching noise. Installed Gearcase,capacitor and belt. I ran the unit in diagnostics mode and the noise was gone. I put the unit in spin cycle for 10 minutes to make sure the noise was gone. The unit is operating as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL OVEN
Model WFE975H0HZ4
Near Bertram, TX 78605
Maurice R
Job Details: 01/24/2023
Arrived onsite for oven not working in self cleaning mode. I pulled the unit out and could not get behind it because the island was to close for me to get enough the oven out far enough for me to get behind it. I had the customer show me what she was doing to clean the oven. The oven only reaches 250? during the aqua self cleaning mode. It was not getting hot enough to remove the debris off the bottom of the oven. Told customer to put it in bake at 450? for 15 minutes to help get the burnt stuff off the bottom of the oven.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Burnet, TX 78611
Maurice R
Job Details: 01/24/2023
Arrived onsite for refrigerator making a knocking noise. On inspection found that the noise was coming from the FC area. Gain access to the FC evap and found the fan was hitting the bracket reset the fan down to not hit the fan bracket. The noise did not show backup for the 20 minutes we waited around.
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS05
Near Burnet, TX 78611
Maurice R
Job Details: 01/24/2023
Arrived onsite for previously diagnosed parts. Installed burner head and cap. Tested unit operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Burnet, TX 78611
Maurice R
Job Details: 01/24/2023
Arrived onsite for dishwasher not working. On inspection found that the wiring harness had wires that were damaged and the wiring harness need to be replaced. Informed the customer that WP would replace the wiring harness under warranty. Customer is going to buy new.
We serviced a
KITCHENAID RANGE
Model KFEG504KPS1
Near New Braunfels, TX 78130
Andrew
Job Details: 01/24/2023
"Arrived on site to test unit for no display. Found unit working but display is blank. Replaced control, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near New Braunfels, TX 78132
Andrew
Job Details: 01/24/2023
Arrived on site to test unit for error f9e1(not draining). Found hose was pinched. I pinched hose and replaced drain pump as a precautionary. Unit completed diagnostics with no issues. No leaks detected. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Whitney, TX 76692
Jonathan M
Job Details: 01/24/2023
"Arrived on site for a cooktop that smells like leaking gas. Inspected unit and work area. The customer advised that they cannot smell the gas from the top of the cooktop but that they can smell gas from the drawer underneath. Smelled a distinguished scent of gas coming from underneath the cooktop. Use the gas leak detector and found High concentration levels at the connector below the regulator. Used bubbles to find the leak and did confirm the leak was coming from the connector hose onto the regulator. Attempted to fix the positioning of the hose but found that the inner connector screw has been stripped causing the gas line not to fit properly. I did advise the customer that because the hose was stripped, I could not advise for them to use the cooktop until that was fixed. The customer advised that the contractor on the home is responsible for taking care of that and will do so immediately. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near New Braunfels, TX 78130
Andrey
Job Details: 01/24/2023
"Arrived on site to replace previously diagnosed console, replaced console, tested unit unit is now functioning properly, advised customer to connect unit to Wi-Fi asap, if the unit does not connect, customer needs to call Wi-Fi team to resolve issue, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near New Braunfels, TX 78130
Andrey
Job Details: 01/24/2023
"Arrived on site to test unit for not operating properly, tested unit found capacitor leaking oil, replaced capacitor and tested, all components are activating properly, no leaks detected job complete"
We serviced a
KITCHENAID VENTHOOD
Model KVWB606HBS2
Near Laguna Park, TX 76634
Jonathan M
Job Details: 01/24/2023
Arrived on site for a vent hood but its not sitting evenly. Inspected unit and work area. The customer advised that they wanted screw on one side loosened so that way they could maneuver around the vent hood the way that they wanted it. Want to head and listen to the screw to be able to do that. Customer complained about the actual cover not evenly. I did verify that the unit is able to open and close as designed and did advise the customer that the unit is operating and working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Clifton, TX 76634
Jonathan M
Job Details: 01/24/2023
Arrived on site for a washing machine that is not completing cycles in the heavy duty cycle. Inspected unit and work area. The customer advised that every other cycle that they have run seems to work fine except for that heavy duty cycle. Went to head and replaced the main control and gave the unit a few minutes to communicate the model and serial numbers over to the new control. Ran the unit through diagnostics and found the unit would activate and work in diagnostics. Ran the unit through a calibration cycle and a diagnostic cycle. The unit ran as designed. I advise the customer to keep an eye on the unit and call back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Dripping Springs, TX 78620
Luis
Job Details: 01/24/2023
"Arrived on site for a refrigerant leak in the system. Removed the evaporator,installed a new evaporator found broken cap tube at liner wall called tech support per tech support unit is unrepairable 7735571125"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Austin, TX 78738
Luis
Job Details: 01/24/2023
Arrived on site. Remolded fresh food door gaskets checked seals good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Lakeway, TX 78738
Luis
Job Details: 01/24/2023
"Arrived on site for noise complaint. Ran diagnostics unable to recreate noise,removed compressor cover found condenser fan not running,replaced fan motor,adjusted tubing let u it run unable to recreate noise"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near McQueeney, TX 78123
Andrey
Job Details: 01/24/2023
"Arrived on site to test unit for not cooling in RC, tested unit found FC evaporator completely frozen over, heater in dispenser is not activating, defrosted evaporator, replaced thermistor, UI control and control board, heater is now activating, evaporator developed a good frost pattern, advised customer to leave unit unplugged unit rest of the ice melts away, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED500CMW0
Near Austin, TX 78754
Paul
Job Details: 01/24/2023
Arrived onsite for a noisy dryer. I found the blower housing rubbing the blower wheel. I made adjustments to the blower wheel housing and added a a sound pad. The dryer sounds normal now and is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Austin, TX 78754
Paul
Job Details: 01/24/2023
Arrived onsite for a noisy dryer. I found the lint vent tube rubbing against the blower housing because the house vent elbow was not installed correctly causing the tube to get pushed in. I corrected the house vent and now the dryer is working as designed and sounds normal. Call complete.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Seguin, TX 78155
Andrey
Job Details: 01/24/2023
"Arrived on site to test unit for not completing cycle, tested unit found failed latch, replaced latch and ran diagnostics cycle, all components are working properly, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Bertram, TX 78605
Maurice R
Job Details: 01/24/2023
"Arrived onsite for MW not heating. On inspection found that the Megtron was not energizing when there is a call for heat. I replaced the capacitor,diocesan and the megtron. Tested unit and heated a glass of water to 209?"
We serviced a
KITCHENAID MICROWAVE
Model KEMC307KBL02
Near Leander, TX 78641
Gerry C
Job Details: 01/24/2023
"KEMC307KBL02 Arrived to inspect heating issue. I found the issue to be intermittent and after removing the unit from the cabinet and disassembling, reseating all connections within the microwave heating supply caused the unit to heat. I could not test further due to a failed circuit breaker and the customer will replace it prior to attempting use. The customer will contact us if there are further issues. Warranty applied."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Waco, TX 76712
Jonathan M
Job Details: 01/24/2023
"Arrived on site for a refrigerator that is not cooling the freezer section properly. Inspected unit and work area. The customer advised that since the last repair, the unit has cooled the refrigerator section perfectly, but the freezer section still leaves the ice cream soft and doesnt freeze things quickly. I shared vies that the unit has a hard time making ice as well but the freezer doesnt seem to be getting down to proper temperature. I checked pressures and found the refrigerant level a little low. Checked all welds for any signs of refrigerant leaks. Was unable to find any refrigerant leaks of any kind. Due to the temperature never increasing per the customer, I went ahead and recharge the unit back up with 56 g of our 600. The unit begin to work and operate as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lakeway, TX 78734
Luis
Job Details: 01/24/2023
Arrived on site for fresh food evaporator not defrosting. Defrosted evaporator replaced drain pan while defrosting ice around harness faint hissing noise cleared ice found broken cap tube on heat exchanger called tech support sent pictures to tech support information and pictures being sent to product review team. SR#7735562243
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Waco, TX 76712
Jonathan M
Job Details: 01/24/2023
"Arrived on site for a washing machine that will not start a cycle. Inspected unit and work area. The customer advised as soon as she starts her washer, but the unit will make some clicking sounds and then will just show that the washing cycle is complete. Did verify the customers complaint and checked underneath the unit. Found the slider broken causing the issue with the unit not being able to go into a spin cycle. Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Manor, TX 78653
Joe Z
Job Details: 01/24/2023
Arrived onsite to install previously ordered part . Replaced RC door switch W11123941. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Manor, TX 78653
Joe Z
Job Details: 01/24/2023
Arrived onsite to install previously ordered parts. Replaced air tower W11373777 and damper control WPW10479155. Unit is operating as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Austin, TX 78757
David S
Job Details: 01/24/2023
Arrived on site to install previous diagnose part. I removed the broken strike and replaced it. I tested the unit and found it working properly. Job complete.
We serviced a
GE WASHER
Model GTW680BSJ0WS
Near Lakeway, TX 78734
Kevin
Job Details: 01/24/2023
"Arrived on site and spoke with SW, set washer into diagnostic cycle, Test 1 shows 8, critical flood level. Inspected pressure hose and found it is not attached to control board. After reconnecting it Cleared error with step 16 and then ran all test steps including water level sensor check and everything passed. No further repair is required at this time, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Manchaca, TX 78652
Matthew
Job Details: 01/24/2023
"Arrived onsite for refrigerator FC section not freezing new items. Items already in the freezer are staying frozen. RC temperature is good. Ran checks on thermistors and all passed. Ran fan test and all passed. Ran defrost cycle and is functioning. No excessive frost buildup on FC evaporator. With all individual components functioning, power cycled unit. Customer stated there had been power outages in the area. Potential communications issue. After powering unit on monitored compressor and is functioning properly. Customer will monitor."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78681
Vincent
Job Details: 01/24/2023
"Arrived on site for washer, inspected unit and work area. Installed new motor and then ran a diagnostic cycle. Unit is now operating as designed and no leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Georgetown, TX 78628
Lou
Job Details: 01/24/2023
"Arrived on site to inspect refrigerator ice maker not producing ice. Upon further inspection, I found the ice maker had stopped mid-harvest and found ice wedged in the tines. I removed the ice cubes and using my jumper wire, attempted to jump the ice maker from points T-H and the unit failed to harvest. I removed and replaced the ice maker and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78626
Lou
Job Details: 01/24/2023
"Arrived on site to inspect microwave fan noises. Upon further inspection, the customer advised t( unit has been making the noise since they moved in. I tested the fan and found it making a whistling noise. When I went to pull the unit down from the wall, I found a piece of contractors paper in the blower wheel. Removed the debris and secured the unit back on the wall and retested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78758
David S
Job Details: 01/24/2023
Arrived on site for range turning on by itself. I found service pointer W11636633 and verified the issue and that the range falls on the model and serial number for exchange. I advised the customer to call whirlpool with the job number and s-code S254EE to exchange the product. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ04
Near Georgetown, TX 78626
Lou
Job Details: 01/24/2023
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that they could hear what sounded like a fan hitting ice or failing. Upon arrival, I could not hear any unusual noises from the unit. I disassembled the FC section and while doing so, I found some frost on both rails (photos). I found no ice build up on the evap cover. Removed the evap cover and found a good frost pattern on the evaporator and no signs of ice build up. I placed the unit in diagnostics and tested the evap fan and damper in test #3 and the unit is operating as designed. I could hear a slight chatter from the damper, but its normal noise. I tested the element and it is within ohms range. Tested the thermistors and all are within ohms range as well. Based off the info the customer provided and my findings, it appears that the FC door was not closed completely allowing warm air inside and creating some ice build up on the evaporator. Once the unit went into defrost mode, the ice ice was melted at he unit continued operating as designed. I contacted techline and spoke to Scott and advised of the complaint, my testings and my findings. Scott documented the info and advised to not replace any parts as the unit is operating as designed. Provided SR#7735561469. I advised the customer of my findings and recommended they monitor the unit and to call in for service if the unit makes noises again. I leveled the unit and tested door functions and the doors are closing properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78758
David S
Job Details: 01/24/2023
Arrived on site for range turning on by itself. I found service pointer W11636633 and verified the issue and that the range falls on the model and serial number for exchange. I advised the customer to call whirlpool with the job number and s-code S254EE to exchange the product. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Uhland, TX 78640
Leonardo
Job Details: 01/24/2023
Arrived on site to test unit for door not latching. Test unit and found unit not secured to cabinet on right side making unit lean back not allowing door to close. Secured unit to cabinet and door opening and closing correctly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Austin, TX 78744
Scott
Job Details: 01/24/2023
"Arrived on site ,ran checks on heater element and thermistor and harness . All checked normal. Replaced control and fresh food thermistor. Ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78745
Scott
Job Details: 01/24/2023
Arrived on site for no cool fridge . Fridge had never cooled . Found connector at start device was not plugged in . Connected up to start device . Compressor is running now . No water leaks detected at time of service
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS1
Near New Braunfels, TX 78132
Andrew
Job Details: 01/24/2023
Arrived on site to test unit for error code f8e4(over flow switch). Verified only cored stored is for the over flow switch. Removed switch and found water accumulation in over flow pan. Removed water and leveled unit. Unit was leaning forward on left side causing water to drip into overflow. Unit ran diagnostics with no issues. Advised customer to use liquid detergent as unit is supplied soft water. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78748
Scott
Job Details: 01/24/2023
"Arrived on site ,replaced control and thermistor. Line was frozen at time of service. Warmed line up and unit is dispensing water . No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Marion, TX 78124
Andrey
Job Details: 01/24/2023
"Arrived on site to test unit for excessive noise from filter head,tested unit found water is pulsating out of the dispenser, replaced valve, noise has decreased by 50% inspected filter head and found it Partially clogged, replaced filter head, noise is now gone, customer satisfied, unit is running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA01
Near Austin, TX 78737
Scott
Job Details: 01/24/2023
Arrived on site for ice machine leaking . Found supply line is leaking from behind connection . Customer will need new supply line . No other leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model KFDC558JSS01
Near New Braunfels, TX 78132
Andrew
Job Details: 01/24/2023
Arrived on site and replaced previously diagnosed expansion board per Techline. Ran both ovens to 350 with no issues. Advised customer to run a few burn off bake cycles prior to using. Also advised to download app and connect unit to WiFi. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near New Braunfels, TX 78132
Andrey
Job Details: 01/24/2023
"Arrived on site to test unit for not dispensing ice, tested unit unit found bin full of ice and motor is activating but impeller is stripped on motor shaft, replaced motor and impeller, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near New Braunfels, TX 78132
Andrew
Job Details: 01/24/2023
Arrived on site and replaced previously diagnosed FC door. Unit working as designed. No leaks detected. Job complete.
We serviced a
GE WASHER
Model GUD27ESSM1WW
Near Austin, TX 78703
Matthew
Job Details: 01/24/2023
Arrived onsite to replace faulty valve. Replaced valve and tested. Unit is now functioning properly. No leaks present at this time. Job complete .
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
Vincent
Job Details: 01/24/2023
"Arrived on site for refrigerator , inspected unit and work area. Customers complaint was unit not making ice. Tested freezer temps and -01?. At arrival there was ice in the icebox that it had made. Also the other complaint was the ice would also get clumpy. I tested icemaker on step 57 and it would not advance, I went to step 56 and found error code E2 FOR STUCK MOTOR IN ICEMAKER. Called techline and spoke to Steve SR#7735571160 recommended to replace icemaker and fan. ordrng 1 W11579560 (Icemaker) and 1 W10846539 (Icebox fan)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78737
Leonardo
Job Details: 01/24/2023
Arrived on site to test unit for unit giving F9E1 error code. Test unit and found different erro codes and found unit draining but not getting any water and sump and motor not responding. Will need to order new sump and motor ; ordrng 1 W11460945 (Sump and motor) and 1 W11434044 (Fill valve) and 1 W11462458 (Control board)
We serviced a
WHIRLPOOL DRYER
Model WED9290FW0
Near Austin, TX 78757
David S
Job Details: 01/24/2023
"River on site for the dryer taking multiple times to dry. I inspected the unit no work area. I found the auxiliary fan running. I inspected the filters and found the internal filter in the heat exchanger housing is completely blocked off.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC7HS04
Near Austin, TX 78704
Scott
Job Details: 01/24/2023
"Arrived on site for microwave giving error code periodically . Ran diagnostics got 1-6 error code . Heated water up several times . Unit is performing per wp specs . Talking to tenant, unit would stop periodically. Ordering harness with inter locks . ordrng 1 W11033422 (Harness)"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ03
Near Hutto, TX 78634
Kimo
Job Details: 01/24/2023
"Arrived onsite for a refrigerator that is not producing ice. Upon inspection I found that there was a e5 code stored mean that the ice box is not getting cold enough to produce ice. Upon further inspection I found that the freezer section was only getting to 13*f I gained access to the evaporator and found that there was an incomplete frost pattern, I found no dye at the compressor compartment. I am ordering a SS, nitrogen, R600, evap, dryer, access valve and compressor. Office to reschedule. ; ordrng 1 W11598434 (Evap) and 1 W11578205 (COMPRESSOR) and 1 Ss (Ss) and 1 Nitrogen (Nitrogen) and 1 dryer (dryer) and 1 R600 (R600) and 1 accessvalve (access valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pflugerville, TX 78660
Kimo
Job Details: 01/24/2023
"Arrived onsite for a DW that would run sometimes and sometimes not. Upon inspection i didnt find any water in the drip try this time or any where els but what I found was a code stored (F7e1 wash motor not running). I ran a diag cycle a found that the wash motor did not run. I then ran the unit in a regular wash cycle and found the same. I am ordering the sump&motor, float switch, bottom boor seal and returning with the control and console all to be replaced on return.. offer to reschedule ; ordrng 10 WP9741232 (SCREW)s and 1 W11416362 (PUMP&MOTOR) and 1 W11606677 (Bottom door seal) and 1 W11545764 (Float switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Cedar Park, TX 78613
Vincent
Job Details: 01/24/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint is unit will lose power and not come back on until they unplug or reset the breaker. Took temps RC 36? FC-2?. Called techline and spoke to kerg SR#7735566146 and said to replace the DELI UI and harness. Im also going to replace the HV control, main board and UI. Office to reschedule ; ordrng 1 W10758049 (CRISPER UI) and 1 W11170612 (Harness)"
We serviced a
WHIRLPOOL RANGE
Model KFEG504KPS3
Near Elgin, TX 78621
Joe Z
Job Details: 01/24/2023
Arrived onsite for unit setting off fire alarm. Upon arrival customer stated that unit does not smoke but believes unit is over heating triggering smoke alarm. Test unit by preheating to 350 . Unit reached reached 350 and then continued heating without cycling down. Turned unit off when temperature reached 450 and not shutting off. Contacted SAFTEY team and let them know findings. SAFTEY said unit is under warranty and to proceed with ordering control and sensor. Office to reschedule ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Austin, TX 78737
Leonardo
Job Details: 01/24/2023
Arrived on site to test unit for unit leaking. Test unit and found water coming from door. Ordering both spray arms and tub gasket. Ordering upper and lower spray arms and tub gasket office to reschedule ; ordrng 1 W11483553 (Tub gasket) and 1 W11545334 (Manifold) and 1 W11550888 (Lower spray arm)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Spicewood, TX 78669
Kevin
Job Details: 01/24/2023
"Arrived on site and inspected range and found one small cooktop element is not working. Confirmed all others are working properly, incoming power is good Infinite switches are good. Explained to homeowner that cooktop elements now have safety devices on them due to UL858. This is an industry standard for safety and cannot be changed. A small element Bonita be ordered and preferably shipped directly to customer if possible, documented with techline. 7735566338; ordrng 1 W11396792 (D2C Small coil)"
We serviced a
GE REFRIGERATOR
Model GSCS3KGYAFSS
Near Georgetown, TX 78626
Lou
Job Details: 01/24/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the failed control and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
UNKNOWN VENTHOOD
Model WVI75UC6DS4
Near Austin, TX 78701
Wesley
Job Details: 01/24/2023
Arrived onsite for LED strip lighting not functional. Was admitted before tenant consent was acquired and then I was asked to leave as the tenant specifically denied access. Verified power to unit and other functions operational. Ordering related parts for return visit. Office to reschedule and confirm tenant approval before routing. ; ordrng 1 W10738544 (Sensor) and 1 W11281878 (Driver LED)
We serviced a
WHIRLPOOL OVEN
Model RBS305PDB4
Near Georgetown, TX 78628
Lou
Job Details: 01/24/2023
"Arrived on site to inspect oven error codes. Upon further inspection, I found the unit with no power at the breaker. Turned the breaker on and attempted to test the unit in Bake mode and when I pressed the Bake key, the unit went into a cleaning cycle. Shortly after, the error code F2E3 came on the display. I removed the control panel and removed the control ribbon and cleaned it. Re-installed the rib in and retested no unit continued to fail
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Waco, TX 76708
Jonathan M
Job Details: 01/24/2023
"Arrived on site for the microwave that wont turn off the light for the under counter light bulb. Inspected unit and work area. The customer advised that ever since they moved in, they found the old bulb completely shattered inside of the casing and ever since, any bulbs just stay on on full blast and they cannot adjust the brightness or turn it off. Just confirm the customers complaint and the unit will need a can you control for repair. Ordering the part in the office I need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11552018 (Control)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Georgetown, TX 78628
Lou
Job Details: 01/24/2023
"Arrived on site to inspect wall oven broil not working. Upon further inspection, the customer advised that they had replaced the broil element and it continued to fail. I pulled the unit out and tested the elements and both are within ohms range. I turned the unit on bake and tested voltage and found both element getting 240V. Placed the unit in diagnostics and checked error codes and found F6E4. Following the tech sheet provided by the manufacturer, I removed and replaced the main control and placed the old broil element in the unit as it is testing good and retested the unit. Unit is operating as designed. Job completed."
We serviced a
KENMORE DISHWASHER
Model 665.12413N414
Near Bertram, TX 78605
Maurice R
Job Details: 01/24/2023
"Arrived onsite for dishwasher filling with water when not use. On inspection found the dishwasher full of water, customer says that it takes 5 days to fill the bottom of the unit up.; ordrng 1 W11175771 (Inlet water valve)"
We serviced a
LG REFRIGERATOR
Model LFC21776ST/07
Near Georgetown, TX 78628
Lou
Job Details: 01/24/2023
"Arrived on site to inspect refrigerator icing up in the freezer section. Upon further inspection, I found the unit unplugged. Plugged unit in and disassembled the freezer section to monitor the evaporator. I found only the top two coils of the evap had frost pattern and the cap tube was beginning to accumulate a large amount of frost. I tested the element and it was within ohms range as was the thermistor. I pulled the unit out and checked the compressor and found it at .43amps. I advised the customer that the unit needs a sealed system repair and I verified the unit sealed system still within warranty through our claims department. I recommended the customer contact lg to schedule the repair as t(e unit will need the compressor, dye drier, access valve and main control and possibly the evaporator. Unit left unplugged for safety and no water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM3
Near New Braunfels, TX 78130
Andrew
Job Details: 01/24/2023
"Arrived on site to test unit for leaking. Found vent assembly leaking. Recommend replacing vent, vent gasket and deflector. Scheduled for 1/31. ; ordrng 1 WPW10428211 (Vent assembly) and 1 WP8269259 (Vent gasket) and 1 WPW10274926 (Vent deflector)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Cedar Park, TX 78613
Vincent
Job Details: 01/24/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit leaking water. Entered diagnostics and retrieved error codes 9-1, 8-1, 9-2, 8-2. Ran a Diane found it leaking from the diverter ad sump gasket. Will need to replace sump and motor to fix the issue.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near San Marcos, TX 78666
Matthew
Job Details: 01/24/2023
"Inlet water temperature fault, off balance load, off balance pause, motor unable to reach target rpm ,tachometer missing or Wong signal . Ran test, triggered 3/3 water temperature again. Ran troubleshooting, need valve assembly and control. Customer will monitor off balance load with recommendations of loading and cycle selections. Customer may reach out with any additional info. Office to reschedule ; ordrng 1 W11624934 (Valve assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Cedar Park, TX 78613
Vincent
Job Details: 01/24/2023
Arrived on site to install icemaker ordered by previous tech. Installed new icemaker and tested. Unit is now operating as designed. I advised customer to allow 24hrs for unit to start making ice. No leaks where observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Buda, TX 78610
Matthew
Job Details: 01/24/2023
Arrived onsite for refrigerator shutting down randomly. Customer is able to power cycle unit and unit begins running again then a few days later does the same thing. Replaced HV board for power intermittency. Customer will monitor. Also customer has failed ice bucket. Will need to order and replace but will need AUTHO. Office to reschedule ; ordrng 1 W11129522 (Ice bucket) and 1 AUTHO (AUTHO)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814TB0
Near Round Rock, TX 78665
Cliff
Job Details: 01/24/2023
Arrived on site to diagnose a refrigerator with odd odor. Found mastic from evap is breaking down and falling through evap and landing on defrost heater. Evap cannot be cleaned without high possibility of causing refrigerant leak. Advised customer on findings. No repairs performed.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Austin, TX 78758
David S
Job Details: 01/24/2023
"Arrived on site for washing machine CLOTHES ARE STILL SOAKED AND IN THE SAME POSITION AT END OF CYCLE- NOT WASHING OR DRAIN/SPINNING OUT. I spoke to the customer and found out the complaint is the unit is making a squealing noise. I gained access to the fault codes and found a fault for a long fill. I gained access to the gear case and found it actively leaking oil. I am ordering the gearcase, cam, belt, actuator and motor to be replaced. The office will reschedule when we have authorization and parts. ; ordrng 1 W11454741 (Gear case) and 1 W10721967 (Cam) and 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL OVEN
Model WFG524SLAS2
Near Round Rock, TX 78665
Cliff
Job Details: 01/24/2023
Arrived on site to diagnose an oven that is not baking properly. Found bake ignitor faulty and replaced ignitor. ested unit and found all is functioning properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Austin, TX 78747
Scott
Job Details: 01/24/2023
"Arrived on site for both sections not cooling . Oth sections around room temp. Ran test 4 . Found evaps getting about an inch of frost on evap only . Ordering both evaps , compressor, service port , uv drier ,AUTHO ,weigh 3 hrs . Call to set return. ; ordrng 1 AUTHO and 1 Serviceport and 1 Uvdrier and 1 W10779331 (Compressor) and 1 Evap and 1 WPW10643261 (Evap) and 1 Weight3hrs"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Austin, TX 78748
Leonardo
Job Details: 01/24/2023
Arrived on site to test unit for unit not washing correctly. Test unit and found spray arms not turning. Found bad sump and motor and also found unit leaking from between the door.
We serviced a
KENMORE DRYER
Model 110.6120201
Near Georgetown, TX 78628
Gerry C
Job Details: 01/24/2023
"Arrived to inspect noise. I found debris within the fan blade and air plenum area, making contact with the blade during operation. I removed the debris and cleaned lint from the unit and tested. Operational test good.