Service History 247

We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Cedar Park, TX 78613
Justin
Job Details: 05/12/2021
Arrived on site for a washing machine that keeps getting thrown off balance.upon arrival the customer stated every load it will give stop mid wash and she will have to manually drain and spin it. She said no off balance error code is thrown though. I put the unit into diagnostics mode and found stored error code F8E1 for long fill. I cleared the error code. I ran a diagnostics cycle and found the unit ran through as designed. Upon further inspection I found the units drain line more than two feet into the drain hole on the wall. I advised the customer that this is what was causing their long fill error codes. I ran a high spin and fast agitate on the unit and found the suspension bushings on the faulty and needing replacement. I replaced the bushing and the unit was now more stable. I called techline and talked to Andrew and received SR# 7730737543. Unit is working as designed. I also advised the customer on proper loading via user care guide and proper installation. I
We serviced a
GE DRYER
Model DCVH680EJ1WW
Near Killeen, TX 76542
Al
Job Details: 05/12/2021
"Arrived on site and inspected dryer closing and starting issues.Confirmed the complaint and found the door latch was def, not allowing the door to stay closed.Removed and replaced the latch and unit now works properly.Job complete"
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Woodway, TX 76712
Jonathan M
Job Details: 05/12/2021
"Arrived on site for a dryer that is overheating and not drying clothes. Inspected unit and work area. The customer had the unit pulled apart and had advise that he had checked continuity and voltage to the unit and was thinking that the unit was just overheating due to a burning smell that he was getting intermittently. Checked unit and tested it on a normal high time dry cycle. Unit began working as designed and cycled properly with the heater. Found good airflow coming from the dryer. The customer had a vent hose removed from the dryer that was still attached to the wall that was completely kinked up in several different areas. I did advise the customer that it appeared that the unit was working properly but that he had a ventilation issue. The customer did state that he was initially thinking it was a ventilation issue but with the burning smell, he just wanted to have it checked out. Had the customer run I cycle with clothes and found the unit creating steam inside the room and drying the clothes. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Killeen, TX 76549
Tyler
Job Details: 05/12/2021
Arrived on site to diagnose dishwasher that did not seem to be getting enough water per the customer complain when I arrived. Upon arrival I ran a diagnostics and found an F4 E3 error code indicating a fault in the motor I then checked for proper voltage to the motor and found it was functioning but the motor was not turning on when it needed to. Upon further inspection in diagnostics I also found at the fill valve is not filling the dishwasher up enough which is more than likely what caused the motor to burn itself out not getting enough water in the first place after getting authorization I replace the motor and some assembly as well as the water inlet valve I was in able to reassembled unit and ran a normal and heavy cycle and was able to verify that the sump assembly is now agitating as designed and the unit is filling with water more than it was before allowing the motor to run properly and distribute the water also found that there were no leaks before during or after repair call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Iredell, TX 76649
Jonathan M
Job Details: 05/12/2021
"Arrived on site for a dishwasher that won?t spray Adam either spray arm. Inspected unit and work area. Placed unit and service diagnostics and found an F4 E3 (wash motor not running) error code. Ran the unit through an auto test and found the wash motor not running. Replaced wash pump motor assembly and tested unit. Unit began working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Temple, TX 76502
Jonathan M
Job Details: 05/12/2021
Arrived on site for refrigerator that?s leaking. Inspected unit and work area. The customer advised that the unit stopped leaking after they initially called in but just wanted to have a checked out anyway. There are no waterlines going to the unit and found no cracks in the drip pan underneath the unit. Advise the customer the unit most likely went through a defrost in overfilled the drip tray underneath the unit. Went over user guide and unit is working as designed. Call complete.
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS2
Near Lago Vista, TX 78645
Lou
Job Details: 05/12/2021
"Arrived on site to inspect venthood noises. Upon further inspection, customer advised that after a few minutes of the venthood being turned on in the low speed, the unit will make a grinding noise. I tested the unit in low speed for approximately 5 mins and could not duplicate the noise. I tested in medium and high speeds and still could not duplicate the noise. I inspected the blower and did not see any damage. Removed the mounting screws and re-installed them and tightened and retested on low speed for approximately 10 mins and the unit operated as designed. I recommended that then customer take a video of the noise if it reoccurs. Job completed."
We serviced a
JENN-AIR RANGE
Model JGRP548WP02
Near Kingsland, TX 78639
Cliff
Job Details: 05/12/2021
Arrived on site to diagnose a range that is giving latch error. Tested unit and found malfunctioning appliance manager. Office to set return date.; ordrng 1 W10888661 (Am) and 1 WPW10464534 (Ui)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 05/12/2021
"Arrived on site to replace ice maker and ice fan. Upon arrival customer stated ice maker has been working flawlessly since last visit. All functions tested good in diagnostics. RC, FC and pantry temps were correct. Thermistors are reading correct. Checked continuity through door harness and all wires tested good. No visible breaks or tears in wiring. Emitters working good. Compressor and condenser fan working evap motors working. Spoke with techline and found no current issues. Advised customer to monitor and if issue persists to give us a call. No leaks detected. Job complete.??????SR#7730739947"
We serviced a
FRIGIDAIRE RANGE
Model FFEF3018LSD
Near Killeen, TX 76549
Al
Job Details: 05/12/2021
"Arrived on site to install previously ordered part.Removed and replaced the front right infinite switch, reassembled and unit working as designed.Job complete"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78735
Robert
Job Details: 05/12/2021
Arrived on job for complaints of not lighting. Found orifice blockage. Removed blockage and test.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near San Marcos, TX 78666
Andrew
Job Details: 05/12/2021
"Arrived on site to test unit for gas leak. Found leak on flex hose connection to valve was loose. Verified leak with home owner. Tightened connection, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Kyle, TX 78640
Leonardo
Job Details: 05/12/2021
Arrived on site to test unit for no burners working. Test power and power is good. Plugged unit back in and all burners working at this time job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Leander, TX 78641
Tommy
Job Details: 05/12/2021
"Arrived onsite for range seal falling apart, being dented and legs being bent. Upon arrival found top panel dented, found unit seal damaged and beginning to tear, found both legs bent not allowing unit to level correctly. Ordering two legs as well as gasket. .; ordrng 1 WPW10535778 (Gasket) and 2 W10819918 (Feet)s"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS
Near Austin, TX 78744
Leonardo
Job Details: 05/12/2021
Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Lakeway, TX 78734
Luis
Job Details: 05/12/2021
"Arrived on site for no cool in fresh food compartment. Unit not defrosting,ran diagnostics bimetal reading open,bypassed bimetal unit still reading open,diagnosed a defective main control,replaced main control powered unit on ran diagnostics heater energized with bimetal reading closed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78753
Scott
Job Details: 05/12/2021
Arrived on site for not spinning out in rinse . Ran diagnostics when unit went into spin , it was making loud screeching and banging noise . Ordering gear case , splutch , actuator , motor , cap, cover and belt . No water leaks detected at time of service. Call to set return .; ordrng 1 W10721967 (CAM) and 1 W10890624 (MOTOR) and 1 W11239857 (BELT ) and 1 W11428524 (CAP) and 1 W11454741 (GEARCASE ) and 1 WPW10427633 (COVER )"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78753
Scott
Job Details: 05/12/2021
"Arrived on site for washer making a lot of noise during spin . Ran diagnostics, loud scraping and knocking around when in high spin. Replaced gearcase and cam. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDS06
Near Austin, TX 78753
Luis
Job Details: 05/12/2021
"Arrived on site for no cool. Powered unit on no frost formation on evaporator,pierced system low side reading -20 diagnosed a leak in the system,replaced evaporator,valve and filter drier. Unit not keeping vacuum,unable to trace of location losing pressure added refrigerant to add dye to system to locate leak found uv dye leaking from exchanger in compressor compartment called tech support documented and sent pictures of leak. ; ordrng 1 W11401413 (Coupling), used 1 W10896689 (Coupling), 1 W10896677 (Coupling), and 1 W11401417 (Coupling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5YHAXTL02
Near Round Rock, TX 78681
David S
Job Details: 05/12/2021
"Arrived on site to diagnose fresh food section not cooling, customer informed of ice building up in certain areas of the fridge, found that the baffle had ice build up blocking the air flow from the freezer completely. Found that the customer had an additional drawer not found in the parts breakdown and seemingly not from the unit whatsoever causing a potential bad seal causing moisture to get in and cause ice build up, steamed out the ice using the steamer and informed customer of the part that was in the fridge causing the issue. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kyle, TX 78640
Kevin
Job Details: 05/12/2021
"Arrived on site and inspected washer and found it squeals at the beginning of the spin cycle. Disassembled all parts under washer and found gear case its beginning to leak oil. Replaced it and belt and cam kit. There is no other parts on the washer that could be causing this situation. No water leaks from connections at time of service, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Leander, TX 78641
Tommy
Job Details: 05/12/2021
Arrived onsite for previously diagnosed parts. Upon arrival found wiring harness wasnt burnt out replaced unit control and bulb and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Round Rock, TX 78664
Wesley
Job Details: 05/12/2021
Arrived onsite and tested switches per tip from SW. found only issue to be right front switch. Replaced switch. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXWH0
Near Austin, TX 78731
David Z
Job Details: 05/12/2021
"Arrived on site to diagnose refrigerator that is warming Im the refrigerator section, while freezer is cooling properly. Ran diagnostic menu tests and found no failures per diagnostic. Checked fans and damper. Found fans working well and damper is opening and closing as designed. Checked resistance of thermistor and found thermistor reading properly. All components are testing good, frost pattern is normal and full. Found ice building at the pantry vent only. Sealed pantry vent seal with silicon. Only other possible cause can be the Ui (brain) control. Since ice in bucket was melting, customer found it dripping it from the dispenser door. Ordering dispenser door assembly to resolve,Ordering parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI15NDXZQ1
Near Austin, TX 78702
Jacob
Job Details: 05/12/2021
"Arrived onsite for no making ice. Tested unit. Found that the unit was trickling in water. Tested the water pressure from the wall. Water pressure good, but it had some lime scale buildup. Re attached water line. Tested unit, water still trickling in. Need to order new water valve. Rescheduled with customer ; ordrng 1 W10881366 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cedar Park, TX 78613
Kayman
Job Details: 05/12/2021
Arrived onsite for washer wobbling or shaking. Upon inspection I found the unit looked un level. I confirmed the unit was not level I checked the floor and found it was not level either. I ran a diagnostics cycle and found the unit working as designed. No excessive shaking in diagnostics. The unit is working as designed at this time. I will speak to the front office about the situation. Job complete.
We serviced a
JENN-AIR RANGE
Model JES9800AAS
Near Seguin, TX 78155
Andrew
Job Details: 05/12/2021
"Arrived on site to test unit for oven acting erratically. Was able to locate ?missing? tag. , (main control, T-bracket for elements).
We serviced a
KENMORE RANGE
Model 790.755032
Near Austin, TX 78759
David Z
Job Details: 05/12/2021
Arrived on site to install rebuild control. Installed control. Powered on unit and found display bright and unit working as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS2
Near Leander, TX 78641
Kayman
Job Details: 05/12/2021
Arrived onsite to install previously diagnosed parts. I installed the recirculation pump and tested the unit. The unit is operating as designed I advised the customer that the unit would start making ice within a couple of hours. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
David S
Job Details: 05/12/2021
"Arrived on site to replace pantry UI and UI harness, replaced both and now unit is working as designed. Informed customer to give it a good 24 hours before unit is cooling fully. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS
Near Lampasas, TX 76550
Al
Job Details: 05/12/2021
Arrived on site to install previously ordered part.Replaced the faulty ice maker and unit began operating properly.Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Round Rock, TX 78681
David S
Job Details: 05/12/2021
"Arrived on site to diagnose fridge freezing food in the fresh food section, customer informed us he isnt blocking any vents on the unit, from there we tested the units thermistors and all tested fine, tested the baffle and it tested good as well. Replaced units UI and utilized test #7 to put the unit into basic defrost rather than global, unit is operating as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78731
David Z
Job Details: 05/12/2021
Arrived on site to install previously diagnosed valve to resolve leaking washer. On inspection of valve found it damaged in box. .; ordrng 1 W11175771 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model RSW24E0DAM
Near Buda, TX 78610
Robert
Job Details: 05/12/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Marble Falls, TX 78654
Cliff
Job Details: 05/12/2021
Arrived on site to replace previously ordered parts for refrigerator. Installed new gasket and all is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near New Braunfels, TX 78130
Andrew
Job Details: 05/12/2021
"Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Replaced ice maker, tested unit, unit works good. Job complete."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Hutto, TX 78634
Wesley
Job Details: 05/12/2021
Arrived onsite and found unit leaking from crack in the internal drain hose. Ordering internal drain hose to repair. Office to reschedule.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/12/2021
Arrived on site for Noise occurs when the door is open and then again when door is shut. Also randomly. Noise is like a. Opened door and customer identified the noise as dampener opening and closing. Ran temps in fridge and freezer. Fridge is cooling as designed. Explained to customer how dampener works along with the noises it makes. Job completed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Del Valle, TX 78617
Matthew
Job Details: 05/12/2021
Arrived onsite for dryer not heating. Upon inspection found faulty cutoff. Replaced cutoff and tested. Unit was functioning properly. When moving unit back into place tested again and unit was not heating again. Checked unit again and also found issues at socket. Unit is now functioning properly but customer will also need to have electrician inspect wall socket.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Harker Heights, TX 76548
Tyler
Job Details: 05/12/2021
"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival I was able to confirm unit was running but compressor wasnt pumping refrigerant through system. After recovering refrigerant I was able to install and replace compressor, access valve and uv dryer. After repair I pulled vacuum for 20 minutes I recharged system with 3.7oz of refrigerant as designed by manufacturer. Found after reassembling and restoring power that unit had high/low side psi of 153/0. I formed customer it should take 24 hrs to cool. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Leander, TX 78641
Kayman
Job Details: 05/12/2021
"Arrived onsite for ,microwave making noise once fan Is engaged and when it turns off. I found the noise in question is the damper flap opening to vent air out while turned on and closing when turned off. I advised that this is a normal sign. And most likely a sign of good installation. Job complete."
We serviced a
JENN-AIR RANGE
Model JDRP648HL00
Near Lago Vista, TX 78645
Lou
Job Details: 05/12/2021
"Arrived on site to inspect cooktop flames. Upon further inspection, I found that all of the burners flames are too high which can potentially be a safety issue. I checked all orifices and found them to be incorrect or not with the correct orifice holder. I corrected all orifices and used 4 from extras in my van stock (W11428599) then retested all burners. All burners are operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78741
Kevin
Job Details: 05/12/2021
Arrived on site and inspected washer and found diagnostic cycle will not progress any function. Spoke with techline and they recommended replacing control panel first and then replacing control board. This did not fix anything. Spoke with techline again and due to customers experience they recommended replacing lid latch. Washer will now begin to cycle and complete all diagnostic functions. Job complete 7730741179
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Hutto, TX 78634
Wesley
Job Details: 05/12/2021
Arrived onsite and found unit operating with obstruction in evap drain tube causing leaking from freezer evap. Cleared obstruction and advised customer on defrosting unit to eliminate the symptom. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78734
Robert
Job Details: 05/12/2021
Arrived on job for complaints of control not working. Found the compressor working but no fans or lights. Found the control has no 12vdc flowing out. Will need control to complete. ; ordrng 1 W11330486 (CONTROL ) and 1 W11336586 (CONTROL )
We serviced a
KITCHENAID OVEN
Model KEBS109BSS00
Near Bastrop, TX 78602
Matthew
Job Details: 05/12/2021
Arrived onsite for oven light not functioning. Upon inspection found left side light not functioning. Replaced light and unit is functioning properly. Job complete
We serviced a
GE REFRIGERATOR
Model CYE22TP4MBW2
Near Austin, TX 78726
David Z
Job Details: 05/12/2021
Arrived on site to diagnose refrigerator that is building ice in freezer. On arrival customer opened freezer and showed me the ice building on the drawer and liner in the upper left corner. Found the door gasket is not sealing and has a gap in the top left corner. Heated door gasket and formed to allow sealing against liner. If unit doesnt stay sealed we will need to replace the door gasket for the FC. Melted remaining ice. Call complete.
We serviced a
KITCHENAID RANGE
Model KGSS907SSS03
Near Austin, TX 78723
Matthew
Job Details: 05/12/2021
Arrived onsite for range intermittently heating. Tested sensor and ohmed good. Igniters are working but unit will try and heat then shut off before reaching target temp. Pre heat at 350 and reached 340 before cycling down. Unit has main control issue. Replaced control. Tested unit at 350 and reach 400 degrees on preheat. Unit cycling correctly. Job complete
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near San Marcos, TX 78666
Andrew
Job Details: 05/12/2021
Arrived on site to test unit for shutting of in middle of cycle.
We serviced a
GE REFRIGERATOR
Model PSC23SGPA SS
Near Leander, TX 78641
Lou
Job Details: 05/12/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the reservoir cracking and the filter head being damaged, I removed and replaced the reservoir and filter head and tested. Reservoir filled with water but the dispenser would not dispense water. I disconnected the water line at the bottom left hinge and dispensed water and water came out of the hose. I attempted to blow through the tube that runs inside the FC door and found it to be clogged. Using my steamer, I attempted to blow the water tube out and it failed. It appears that the tube is clogged or collapsed. ; ordrng 1 WR78X10845 (Left FC door) and 1 CNOTE (Door discontinued)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFD2561HES
Near Cedar Park, TX 78613
Kayman
Job Details: 05/12/2021
Arrived onsite for refrigerator taking long time to cool after having doors open. Upon inspection I found the RC=38 and the FC =5 I could hear the damper has failed and making a loud grinding noise. I checked the thermistors in diagnostics and found them showing good and displaying correct temps. The customer agreed so I replaced the damper. I tested the unit and it is working as designed and no longer making abnormal noises. I could also feel air flowing through the damper. Job complete.
We serviced a
GE REFRIGERATOR
Model GFE28HMKEES
Near Austin, TX 78759
Luis
Job Details: 05/12/2021
Arrived on site. Replaced defective ui control powered unit on ui working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78717
Justin
Job Details: 05/12/2021
Arrived on site to install previously diagnosed parts. I unplugged the unit and installed the new UI. I then tested the unit in diagnostics mode and found no more stored error codes. I ran a test cycle and it ran through as designed. No leaks observed at the time of service. Call complete.
We serviced a
GE WASHER
Model GTWS8455D0MC
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/12/2021
"Arrived on site for to install previous diagnosed parts. Gained access to top of gear case and found nut that holds gear case to basket has corroded and will need to break off (see SD-QUICKPIC). Removed mode shifter kit and turned tub to see if noise was still present and it was. Informed customer of issue, requested to install parts on hand and return with with nut. Customer stated that they would need to use unit this week. ; ordrng 1 WH02X10363 (NUT HUB)"
We serviced a
SAMSUNG DRYER
Model DV5471AEP/XAA-01
Near Leander, TX 78641
Justin
Job Details: 05/12/2021
"Arrived on site for a dryer not heating. I turned on the unit and there was no heat what so ever. I gained access to the heating element and found it ohmd out open. The two thermostats ohmd out good. I uninstalled the old heating element and vacuumed out all of the excess dust in the bottom of the unit. I then installed the new heating element and tested the unit. The unit is now heating. I used my thermocouple to check for temp fluctuations at the vent with it off and it was good. I put the vent on and tested it and found it a little slower. I advised the customer of this and let the know the may want to get the vents checked out, for it could affect drying. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Manor, TX 78653
Matthew
Job Details: 05/12/2021
"Arrived onsite for dishwasher having odor. Upon inspection found unit passed all cycles. No error codes at this time. Inspected filter, sump, and drain line. Unit is performing as designed. Recommended customer increase frequency of clean cycle. Instructed customer on routine maintenance and care."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78702
Jacob
Job Details: 05/12/2021
"Arrived onsite for unit not filling with enough water to wash the clothes. Put unit in diagnostics and got no error codes. Tested unit in automatic diagnostics p. Unit tested good. No leaks at this time. Customer did show as to how much clothes were being loaded all at once and clothes seemed to be loaded to the top of the drum. Instructed customer on proper loading of the unit and soap usage to allow the unit to run smoothly, and the amount of water is at a smaller amount due to energy efficiency. No leaks at this time. Job complete"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Kyle, TX 78640
Kevin
Job Details: 05/12/2021
"Arrived on site and inspected dryer and found at this time it is working properly. Customer experienced dryer not starting and interior light would not turn on when door is opened. Confirmed voltage at terminal block is good and connections are good could not duplicate experience. Requested that customer continue to monitor Dryer any further information would be helpful in diagnosing experience, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Leander, TX 78641
Tommy
Job Details: 05/12/2021
"Arrived onsite for refrigerator leaking upon arrival found unit bottom left rc water was loosely connected leaking into drain pan over loading it. Tightened snd tested, unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Round Rock, TX 78664
Jimmy J.
Job Details: 05/12/2021
Arrived on site for ref left door not closing. Found left door inner section that makes contact with door switch concave causing it to not make proper contact with the door switch making dispensing ice and water not possible. Used truck stock part WP2177331 (square block) to close the small gap that the door had to ensure the door switch made contact with the inner door once closed. Installed square block and tested ice and water. Both dispensing as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/12/2021
"Arrived on site for customer complaint of loud noise, found blower wheel stripped at motor shaft, I had to cut off motor shaft and replace blower wheel and motor, after replacing, unit tested good."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNTS2
Near Lakeway, TX 78734
Luis
Job Details: 05/12/2021
"Arrived on site for no ice. Ran diagnostics diagnosed weak water flow from valve,removed valve installed new valve due to water entering control on valve water filled with good pressure and shutting off,advised customer to let valve sit powered off to dry control and turn unit back on later today. ; used 1 WPW10217917 (Water valve) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Round Rock, TX 78665
David S
Job Details: 05/12/2021
"Arrived on site to diagnose fridge with missing or broken parts, found the fridge to be very unleveled upon initial inspection. Upon further investigation we found that the units front left wheel was completely out of position, we removed it completely and replaced a new rivot pin into place. Unit is operating as designed and is leveled. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Austin, TX 78745
Kevin
Job Details: 05/12/2021
arrived on site and inspected refrigerator and found no frost pattern,took one picture, will need to schedule for a sealed system repair.; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 W10143759 (Dye drier) and 1 8201786 (Starter kit) and 1 WPSAV-4 (Stub)"
We serviced a
WHIRLPOOL RANGE
Model WMH31017HS6
Near Austin, TX 78747
Leonardo
Job Details: 05/12/2021
Arrived on site to test unit for light not turning off. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM00
Near Austin, TX 78732
Robert
Job Details: 05/12/2021
Arrived on job for complaints of leaks. Found the door to the freezer frozen shut will need the defrost before processing. ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW3
Near Austin, TX 78744
Kevin
Job Details: 05/12/2021
"Arrived on site and sound hot water and cold water are swapped. Also found cold water valve is not running. Hot water valve is the blue one and it will not turn off at the wall. Recommended replacing valve assembly to homeowner. After replacement washer will now complete automatic cycle test 51.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Blanco, TX 78606
Brandon
Job Details: 05/12/2021
"Arrived on site for customer complaint of unit leaking, found defrost drain line was clogged, I removed drain line behind unit, it was clear, she has multiple refrigerators and freezers, she said she would just unplug unit for a couple of days.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78704
Kevin
Job Details: 05/12/2021
Arrived on site and set washer to run on a quick cycle and found water is slowly building up on the floor after the first drain. Removed rear panel and found internal drain hose that connects the drain pump to the drain hose connection on the rear of the washer has a small leak. A new one will be needed to correct the issue.; ordrng 1 W11316671 (Inside Drain hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78732
Robert
Job Details: 05/12/2021
Arrived on job to replace previously diagnosed parts. Found the fascia dripping water. Checked and found 120v and open heater. Also fan working good. Ran diagnostics and found the icemaker had no ice or water in and no codes. The harvest was good and water filled when during testing. Ordered fascia.; ordrng 1 WPW10553630 (escutcheon)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Leander, TX 78641
Kayman
Job Details: 05/12/2021
Arrived onsite for refrigerator making abnormal noise. Upon inspection I found the unit popping at the left side door when closing. I found the left side lower hinge cam slipping out of place. I lifted the door and adjusted the cam to ensure it was in correct position. The unit is no longer making any abnormal noises at this time.
We serviced a
JENN-AIR OVEN
Model W30400P
Near Wimberley, TX 78676
Andrew
Job Details: 05/11/2021
"Arrived on site to test unit for door not unlocking and fan not turning off after self clean mode. Found oven temp sensor was open causing unit to lock door and turn fan on. Open sensor causing unit to not know what temp is and as a safety measure locks door and turns fan on. Needing oven sensor to fix issue. Office to reschedule.; ordrng 1 12001656 (sensor,ovn)"
We serviced a
WHIRLPOOL COMPACTOR
Model KTTS505ESS0
Near Austin, TX 78730
Kevin
Job Details: 05/11/2021
"Arrived on site and inspected compactor and found one of the welds holding the bin and facade bracket together has failed. Replaced the bin and compactor is now correct, job complete"
We serviced a
UNKNOWN VENTHOOD
Model UXT5236BDS1
Near Austin, TX 78746
Leonardo
Job Details: 05/11/2021
Arrived on site to test unit for blade making noise when unit starting. Test unit and found blade not secure correctly making blade hit metal. Secured blade test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Smithville, TX 78957
Matthew
Job Details: 05/11/2021
Arrived onsite to replace previously diagnosed parts. Replaced HV control. Tested unit and unit is functioning properly. Job complete
We serviced a
MAYTAG MICROWAVE
Model MMV6190FZ1
Near Austin, TX 78758
Scott
Job Details: 05/11/2021
Arrived on site for front of microwave door cracked and unit will not start periodically or heat . Found crack in fram of door itself causing door not to properly hit micro switches . Will also need micro switches and inter locks . Will need AUTHO . ; ordrng 1 AUTHO and 1 W10269458 (BOTTOM SWITCH ) and 1 W10269460 (UPPER SWITCH ) and 1 W10727360 (BOTTOM SWITCH ) and 1 W11031967 (DOOR SS ) and 1 WP8206419 (TOP INTERLOCK ) and 1 WPW10156813 (BOTTOM INTERLOCK )
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0AS02
Near Pflugerville, TX 78660
Wesley
Job Details: 05/11/2021
Arrived onsite and replaced shorted sensor. Unit is now operating as designed. Advised customer on repair All checks good.
We serviced a
KITCHENAID OVEN
Model KOCE500ESS11
Near Leander, TX 78645
Justin
Job Details: 05/11/2021
Arrived on site for a wall oven with a dented door. Customer could not provide closing documents and I advised the customer that we will need those to go through with the repair. Customer will have to reach out when those are obtained and office will need to reschedule. Ordering the name tag for the door as well. ; ordrng 1 W10839793 (Name Plate) and 1 ClosingDocuments (Closing Documents)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Leander, TX 78641
Tommy
Job Details: 05/11/2021
"Arrived onsite for microwave making loud noise from fan. Upon arrival found unit fan still not seated correctly, adjusted. Job Completed."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Leander, TX 78641
Tommy
Job Details: 05/11/2021
Arrived onsite for oven making loud noise. Upon arrival found igniter out of position. Replaced and reseeded. Tested unit is now operating as designed. Spoke with customer on unit and thats it will make a click and slight sound during ignition. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY01
Near Kyle, TX 78640
Andrew
Job Details: 05/11/2021
"Arrived on site to test unit for no ice production. Found ice maker did not respond to diagnostics. Replaced ice maker, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Pflugerville, TX 78660
Kayman
Job Details: 05/11/2021
Arrived onsite for dryer not spinning. After arriving I confirmed the unit is not spinning but it is heating and blowing. After confirming correct wall and terminal block voltage. I accessed the bulk head and found the belt had split and come off of the motor mount. I replaced the belt and pulley idler. I tested the unit and it is working as designed at this time. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Taylor, TX 76574
Wesley
Job Details: 05/11/2021
"Arrived onsite and tested unit and found locked rotor error. Found basket spun freely in standby, but when spin was engaged in diagnostics the stator seemed to present a charge to spin and brake at the same time. Ordering stator to repair. ; ordrng 1 W10915700 (Stator) and 1 W10915701 (Rotor) and 1 W11170706 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Austin, TX 78728
David S
Job Details: 05/11/2021
"Complaint is the top ice maker isnt producing. I found fault code e5 in step 56, I put the unit through a harvest and it cycle. I put the unit through a full test and the valve opened but no water dispensed. I tested voltage and resistance at the ice make fascia and it is good. I did a temp check in the freezer and found it at zero. I did a temp check in the ice box and found it at 03. I tested the ice box fan and found it working. I changed the unit from adaptive defrost to basic defrost. Im going to order an icemaker to complete the repair, and the fill tube heater just Incase. The office will reschedule when we have an eta on the part.; ordrng 1 W11483245 (Ice maker) and 1 W11087201 (Fill tube heater)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78737
Robert
Job Details: 05/11/2021
Arrived on job for complaints of not washing. Ran diagnostics and found wash motor not working. Replaced sump and motor. After replacement test operation. No leaks detected at time of service
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Austin, TX 78751
Luis
Job Details: 05/11/2021
"Arrived on site. Removed evaporator cover,defrosted evaporator,replaced harness fan and cover. Powered unit on ran diagnostics fan no longer making loud noise,fans running properly,changed defrost setting to basic"
We serviced a
GE REFRIGERATOR
Model GFE26JSMAFSS
Near Austin, TX 78737
Luis
Job Details: 05/11/2021
"Arrived on site for no ice and weak water flow. Found icemaker stuck gears not rotating defective icemaker,tested water dispenser weak water flow,tested water from valve good weak flow after filter head. Ordering a new icemaker,ice door valve,filter head and union ; ordrng 1 WR30X30095 (Icemaker) and 1 WR14X30263 (Filter head) and 1 WR57X25054 (Water valve) and 1 WR02X25048 (Union)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/11/2021
Arrived on site to diagnose a washer that is making unusual noise. Found cam warped and rubbing. Replaced cam and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Georgetown, TX 78633
Lou
Job Details: 05/11/2021
"Arrived on site to inspect range not working properly. Job completed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78724
Scott
Job Details: 05/11/2021
"Arrived on site ,replaced valve ( found hot and cold on valve clogged with debris . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Austin, TX 78758
Scott
Job Details: 05/11/2021
Arrived on site for cooktop flashing F47. Found modular had failed . Replaced module and UI . After repair left rear burner not working . Will need element . Element is not covered ; ordrng 1 WPW10396549 (LF ELEMENT )
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78758
Scott
Job Details: 05/11/2021
"Arrived on site for unit making noise at beginning of cycle . Ran diagnostics,no error codes . Unit passed diagnostics. Ran unit in a normal cycle with soap while working on another appliance . Couldn?t duplicate noise or any faults . No water leaks detected at time of service,job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78737
Leonardo
Job Details: 05/11/2021
Arrived on site to replace control board and vent. Replaced both parts and found control board was bad due to not sending power to ui. Will need to order another board office to reschedule. ; ordrng 1 W11410063 (Control board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Lou
Job Details: 05/11/2021
"Arrived on site to inspect refrigerator ice maker not working, water leaking from door, lights not working. Upon further inspection, I found the unit on and cooling as designed. Found all lights on and ice in the bin. Tested temps in the FC=10 degrees and RC=39 degrees. Inspected the deli control and the reservoir under it and all checked good. Inspected the deli harness and found none broken. Customer advised that the unit shut completely off/lost power and then came back on approximately one week ago. Also said when dispensing water, it makes a vibrating noise. I tested the dispenser and could not duplicate the noise. I am ordering the power control board, hv control, deli harness, reducing valve and pex water tubing, along with a CNOTE-AUTHORIZATION for all parts. Office to schedule return service. No water leaks observed during service.; ordrng 1 WPW10624574 (Power board) and 1 WPW10675033 (Hv control) and 1 W11170612 (Deli harness) and 1 CNOTE (Authorization all parts) and 1 W10786952 (Reducing valve) and 1 8212547RP (Pex water tubing)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Round Rock, TX 78681
Jimmy J.
Job Details: 05/11/2021
Arrived on site for The upper dishrack is broken at both of the front rollers.They broke after 1-2 weeks apart. I think the whole dishrack needs to be replaced. Found both rollers had broken at the wheel. Removed rack adjusters and installed adjuster kit. Top rack rolls in and out as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Austin, TX 78703
Luis
Job Details: 05/11/2021
"Arrived on site for no ice. Ran diagnostics with freezer door open icemaker passed all diagnostics,called tech support,removed kickplate,removed broken sleeve on harness wires found damaged yellow wire near bend coming out of door.
We serviced a
KENMORE DRYER
Model 110.6094299
Near Austin, TX 78729
David Z
Job Details: 05/11/2021
"Arrived on site to diagnose dryer that is not starting. When customer runs the unit he hears a click, but no engagement. Tested timer and start and found good. Found thermal fuse open. Replaced thermal fuse and tested. Found unit operating as designed. Advised to clean vents to avoid thermal fuse overheats.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Austin, TX 78724
Scott
Job Details: 05/11/2021
"Arrived on site for washer not starting . Ran diagnostics,Unit will lock and valves work . Drains not coming on or spin . No voltage at drain connector or off control . Replaced control ,getting voltage out but none at drain . Ordering both upper and lower ,two man . Call to set return; ordrng 1 2MAN and 1 W11338082 (UPPER HARNES . ) and 1 W11417071 (LOWER HARNES )"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near New Braunfels, TX 78130
Noah D
Job Details: 05/11/2021
"Arrived on site to inspect unit for not heating and smoking during operation, upon inspection found the unit was heating normally and did not have apparent burnt wires, checked element for burns, no burns found. Tried all heating parts and found no smoke or burning. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Austin, TX 78757
David Z
Job Details: 05/11/2021
Arrived on site to diagnose refrigerator that has a light out in the freezer. Removed and tested switch and found switch bad. Replaced light switch in freezer. Retested and found light is working as designed. Call complete.