Local Reviews

Appliance Express Rated 4.8 out of 5 stars based on 9392 customer reviews

Lou S.

Lou S.

DRYER AMANA NED4655EW1 "arrived on site too inspect dryer not turning off. Upon further inspection, the customer advised that they have to turn the unit off manually to stop it; otherwise, it will continue to run. I found that the timer had gone bad as it wold not advance in time I removed and replaced the timer and tested and the unit is operating as designed. No lint observed during service, job completed."

Near E Legend Oaks Dr, Georgetown, TX 78628
Al R.

Al R.

DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived to inspect no heat from unit.Found the customer runs the unit before bedtime and was concerned there was no steam when its opened house after unit stops washing.I ran diagnostics test mode and unit tested as designed.Unit filled, washed, drained and heater activated.All water lines were dry at the time of service.Job complete"

Near Molly Dyer Dr, Killeen, TX 76549
Clif L.

Clif L.

DRYER GE GTD65EBSJWS Arrived on site to diagnose a dryer that will not turn on. Tested unit and found bad breaker or electrical issue causing only half power to unit. Homeowner will need electrician to diagnose and correct electrical issue to complete repair.

Near Falcon Ct, Bastrop, TX 78602
Jonathan  S.

Jonathan S.

REFRIGERATOR LG LFX31925ST/05 Arrived on site for refrigerator not cooling. Gained access to evaporator and found incomplete frost pattern( see SD-QUICKPIC). Found restriction in seal system. Customer stated that compressor was replaced 6 months ago. At time of service customer does not have prof of purchase. Called tech support and spoke Terrance. He had on file that fresh food evaporator was replaced and it is 2013 model. Customer will need to contact LG to get an RN# for warranty repair. Customer will need to contact LG for RN#. ; ordrng 1 SEESTICKYNOTE (SEE NOTE)

Near Bluehaw Dr, Georgetown, TX 78628
Clif L.

Clif L.

REFRIGERATOR MAYTAG MFI2570FEB02 Arrived on site to diagnose a refrigerator That is not dispensing water properly. Tested unit and found low flow through door and slow ice production. Replaced water valve and filter housing and found no change. Advise him on her own plumbing issue and no further repairs can be done. Homeowner will need a plumber to correct issue to resolve water issue.

Near Porter Rd, Bastrop, TX 78602
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on job for complaints of door not correct. Found the door adjustment too high. Corrected door adjustment. No leaks detected at time of service.

Near Ballydawn Dr, Austin, TX 78744
Paul R.

Paul R.

WASHER MAYTAG MVWC565FW1 "Arrived onsite for the washer not powering on. I found water still in the basket and the control non-responsive with no power to the drain pump. I replaced the control and the drain pump only hummed and was not pumping. I replaced the pump, calibrated the unit, and ran the auto test. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete."

Near Parkfield Dr, Austin, TX 78758
Brandon C.

Brandon C.

RANGE WHIRLPOOL WFC310S0EB3 "Arrived on site for customer complaint of cooktop not getting hot enough, found unit is working as designed, informed customer of how the new burners with limiters work. Unit tested good."

Near Cypress Point, Wimberley, TX 78676
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived on site for customer complaint of side-by-side refrigerator not cooling in both sections. Found start device clicking on and off. Removed and replaced start device. Reassembled and tested. Found unit began cooling immediately. Good frost pattern forming on evaporator. No other issues found. All water connections were dry at time of service.

Near Paisley Dr, Temple, TX 76502
Al R.

Al R.

DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived to inspect no heat from unit.Found the customer runs the unit before bedtime and was concerned there was no steam when its opened house after unit stops washing.I ran diagnostics test mode and unit tested as designed.Unit filled, washed, drained and heater activated.All water lines were dry at the time of service.Job complete"

Near Molly Dyer Dr, Killeen, TX 76549
Brandon C.

Brandon C.

COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site for customer complaint of units flames being to high even on low, I adjusted 4 out of 5 burner valves, unit tested good."

Near Counts Estates Dr, Dripping Springs, TX 78620
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL GU2475XTVB1 Arrived on site to test unit for not starting. Tested unit found control and keypad not working. Shorted control pad and keypad need to replaced both need autho WPW10175239 office needs to reschedule.; ordrng 1 NEEDAUTHO (NEED AUTHO) and 1 WPW10175239 (PANEL )

Near Rocky Spot Dr, Austin, TX 78737
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived to inspect cooling issues.Temperatures in the freezer were 8-12.Unit was not producing ice.There was not frost buildup in the freezer of ff section.Customer advised she had Modern Appliance Tech out a few months ago, who added what she called FREON to the unit due to the pinhole sized leak the technician advised was in the refrigerator.After adding refrigerant to the unit, customer says the unit began producing ice and temperatures were steady at 0 degrees.Cycled ice maker and motor came on, fill test passed.Unit will need sealed system repair.No frost buildup inside unit.Compressor, drier, stub, CNOTE SS Tech, 2 hours; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 W10276644 (COMPRESSOR ) and 1 sf8404 (STUB) and 1 w10143759 (DRIER)"

Near Pecan Creek Rd, Killeen, TX 76549
Chase S.

Chase S.

RANGE WHIRLPOOL WFG505M0BS3 Arrived on site found the oven door was just out of place readjusted it open and close door several times everything works great

Near Franklin Ave, Waco, TX 76710
Kevin B.

Kevin B.

VENTHOOD WHIRLPOOL WVU37UC0FS0 Arrived on site and inspected vent heard and found motor is running but fan blade it is not turning. Disassembled vent hood And found fan blade is jammed. Re-centered it and it will now turn freely. Job complete

Near Wind Chime Way, New Braunfels, TX 78130
Chase S.

Chase S.

COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site. Checked all cooktop burners for properl function. Each burner is sparking properly and lighting immidietely. All flame heights check good. Refit all burner caps to ensure proper ground. All checks good, job complete"

Near McCoy Loop, Austin, TX 78717
Andy  B.

Andy B.

RANGE WHIRLPOOL KDRU783VSS03 Arrived on site for range not operating properly. Removed and replaced failed control. Was instructed by CS that before removing and replacing hinges and gasket to tighten screws on door and around door frame. Did so and tested unit watched unit preheat and heating for 20 minutes with no issues. All operations are normal. No other repairs are needed at this time.

Near Bella Montagna Cir, Austin, TX 78734
James C.

James C.

DRYER WHIRLPOOL WED9550WW1 Arrived on site and found no heat from dryer. Tested fuses and heater. I found heater has failed causing no heat. Vacuumed lint from unit and installed new heater. Tested operation and found unit working properly. Job complete

Near Lajitas, Leander, TX 78641
Jonathan  S.

Jonathan S.

DISHWASHER WHIRLPOOL KDTE254ESS0 "Arrived on site for dishwasher getting stuck on child lock, dispenser door staying shut and making grinding sound on start up. Inspected unit and work area. Inspected door latch and strike. Found dispenser door broken and scratches on panel. Performed diagnostics mode, found error code F5-E1 door was not shut with 5 seconds of pressing start.. Monitored test cycle and customer was grinding noise customer was referring to was drain pump normal operation. During service found no issues with UI. Found service pointer addressing earlier models with UI failure. Will need to replace UI and dispenser. Schedule return for Tuesday the 1st for repair.; ordrng 1 W11032769 (DISPENSER )"

Near Rock House Dr, Liberty Hill, TX 78642
Kevin B.

Kevin B.

DRYER WHIRLPOOL NED4655EW1 "Rent a center, arrived on site and inspected dryer and found cut off has failed, replaced cut off and it should be working normally. All other components checked good with meter. Dryer does not have any electrical connections it is currently in a rent a center show room."

Near Thorpe Ln, San Marcos, TX 78666
Joseph C.

Joseph C.

DISHWASHER GE GSD2101V50BB "Arrived on site for “leaking water from left side” complaint. Inspected unit and found fill line, from inlet valve, had come loose from mount. Remounted fill line. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Lexington Meadow Ln, Del Valle, TX 78617
Jonathan  S.

Jonathan S.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to install previous diagnosed part. Removed failed mullion and installed new. Tested door operation. All tested good. No water leaks present.

Near Davis Mountain Cir, Georgetown, TX 78633
Jonathan  S.

Jonathan S.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site for refrigerator dripping water in dispenser. Customer stated that is it no longer dripping water. Checked temperatures setting. Measured temperature in FC and found at 1°. Performed diagnostics and tested ice door . Tested water dispenser. Checked thermistor and defrost cycle. After speak with customer found they had frost buildup in freezer and soft ice cream. Checked freezer door seal and defrost cycle. Possible failure of door not sealing and caused failure with leaking dispenser. All tested good at time of service. No water leaks present.

Near Davis Mountain Cir, Georgetown, TX 78633
Thomas L.

Thomas L.

REFRIGERATOR KENMORE 596.765035 Arrived on site for no cool condition and fresh food section. Found that the air damper motor was very hot to the touch and could not move the door to allow cold air into the fresh food section. Replaced air damper assembly. No water is connected to this unit.

Near Swallowtail Cir, Georgetown, TX 78633
Joseph C.

Joseph C.

DRYER WHIRLPOOL WED8000DW4 "Arrived on site for “unit not powering on” complaint. Inspected unit and found no power at wall plug. Found breaker tripped. Reset breaker. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy. Customer to send receipt via email, to Melissa."

Near Elgin, TX 78621
Paul R.

Paul R.

WASHER MAYTAG MHW5630HW0 Arrived onsite for the washer to replace the previous diagnosed parts. Upon removing the existing tub assembly I found a crack in the tub on the left side causing the issue. I replaced the tub assembly. I tested the unit is service step 12 and all is working as designed. There were no water leaks present at the time of service. Call complete.

Near Lathrop Ave, Pflugerville, TX 78660
Brandon C.

Brandon C.

DRYER MAYTAG MEDC465HW0 "Arrived on site for customer complaint of long dry times, found unit was not venting properly, instructed customer to have vent cleaned."

Near Cottonwood Creek Dr, Dripping Springs, TX 78620
James C.

James C.

FREEZER WHIRLPOOL WSZ57L18DM00 Arrived on site and found evaporator completely frozen over. Thawed to gain access and tested heater in diagnostics and with ohm meter. Circuit tests good. I did find that the connection for the fan motor and heater circuit is coated in fruit syrup due to items defrosted and the juice had run down the back wall into the evaporator area. Tech line is closed and service manager will contact tech line in regards to a recommended repair. ; saved tckt

Near Crystal Cove, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER KITCHENAID KUDS30FXSS5 "arrived on site to install previously diagnosed and ordered parts. Due to the lower rack wheels falling apart, I removed and replaced all four wheels and tested the unit. Rack and unit operated as designed. No water leaks observed during service, job completed."

Near Big Bend Trail, Georgetown, TX 78633
James C.

James C.

DISHWASHER KITCHENAID KDFE104HPS0 Arrived on site and found ui working but customer stated it will often times not work for several days. Ran diagnostics and found unit has a 2-2 communication error with ui and control. Tested harness and found to be good. Unplugged ui and control turned on drain pump. Unit will need new ui and control. ; ordrng 1 W11229587 (UI)

Near Brentwood Dr, Leander, TX 78641
Jonathan  S.

Jonathan S.

OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site for oven clock time advancing faster than normal. Performed diagnostics mode and checked fault codes. Found fault F8-E0 from November 2018. Cleared error codes. Checked component operation. Found over 60 hertz to unit. Customer can connect unit to WiFi and will correct issue with clock. All else tested good.

Near Lockett Rd, Georgetown, TX 78628
Al R.

Al R.

MICROWAVE WHIRLPOOL WMH32517AS "Arrived to inspect microwave sparking issues.Ran 2 minute cup test and unit heated.Noticed the unit had 3-4 spots where the paint had rubbed off, causing unit to spark.Noticed the paint issue were directly related to the roller wheels being defective.I painted the areas and customer will purchase a new roller for the turntable.Job complete"

Near Olive Ln, Harker Heights, TX 76548
Robert J.

Robert J.

REFRIGERATOR AMANA ART308FFDM02 Arrived on job for complaints of no power. Found that the refrigerator turned off. Power refrigerator on compressor started up and air flow good.

Near E 11th St, Austin, TX 78702
James C.

James C.

REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site and tested operation. I found ice maker has lost motor position and failed mid harvest. Installed new ice maker and tested. Instructed customer that the ice maker will take 24 hours to begin production and to dump first few batches. Job complete

Near Cottontail Dr, Leander, TX 78641
Thomas L.

Thomas L.

REFRIGERATOR MAYTAG MRT711SMFW00 Arrived on site for ice build up on evaporator cover on the right hand side of the air tower. Removed ice and replaced evaporator fan motor. All water connections are dry.

Near Co Rd 251, Georgetown, TX 78633
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onside for customer complaint of French door dual evaporator not cooling. Removed RC evaporator cover an unit cover. Found no UV. Ran tested 4 and found compressor will ramp up. Advised customer will need new compressor once again. Customer advised she no longer wants unit repair and will call AIG to see about replacement. No further work performed.

Near Butterfield Ct, Belton, TX 76513
Andy  B.

Andy B.

DISPOSAL UNKNOWN 0 Arrived on site to install customer provided disposal. Removed old disposal and replaced with new. Tested and all operations are normal. No water leaks present at time of service.

Near Spring Branch Trail, Austin, TX 78734
Lou S.

Lou S.

OVEN WHIRLPOOL KODE500ESS04 "arrived on site to inspect oven door locked and display blank after self clean. Upon further inspection, I used a piece of cardboard to unlock the door. I was going to,replace the thermal fuse to be able to test the unit; however, due to the unit door being locked, the customer did not have access to the model/serial placard ad the parts prescreened for today were incorrect. When I got the door open, I found the cooking racks still in the oven cavity. I advised the customer that when completing a self cleaning cycle, the racks must be removed or the fuse will go bad. I am ordering the fuse and blower due to customer reporting that the cooling fan/blower sounded as if something was caught in it. Also, upon return service, Techline will need to be contacted to discuss use of racks during self clean and rn service scheduled for 09/27/19. ; ordrng 1 W11204568 (FUSE-THERMAL) and 1 W11245567 (BLOWER)"

Near Misty Morn Ln, Cedar Park, TX 78613
Al R.

Al R.

REFRIGERATOR FRIGIDAIRE FFHB2750TD Arrived to inspect ice maker not producing ice.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete

Near Private Rd 3487, Lampasas, TX 76550
Robert J.

Robert J.

DRYER MAYTAG MEDB835DW4 Arrived on job to replace drum. Part miss boxed. ; ordrng 1 W10626460 (drum)

Near Deer Creek Skyview, Dripping Springs, TX 78620
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL WRT519SZDW05 Read on site to diagnose a refrigerator that is leaking. Tested all parts and components and found no leaks at this time. Advised homeowner leak may be coming from somewhere else as the unit sits next to the dishwasher. No further repairs are needed and all checks good at this time.

Near Post Oak Trail, Cedar Creek, TX 78612
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRF736SDAM13 "arrived on site to install previously diagnosed and ordered parts. Due to the drawer frame, in the RC section, being broken, I removed and replaced the frame and the support and tested. The unit is operating as designed. No water leaks observed during service, job completed"

Near Comfort St, Cedar Park, TX 78613
Robert J.

Robert J.

DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on job for complaints of no drain. Found loose connection at drain pump motor. Connected power supply and test. No leaks detected at time of service.

Near Austin, TX 78736
Kevin B.

Kevin B.

WASHER MAYTAG MVWB765FW3 "Arrived on site and inspected washer and found it is dripping from housing when washer is not in use. One of the valves is slightly open. Replaced valves and housing and dripping has stopped. Ran test 51 and all functions are operating normally. No water leaks from connections at time of service, job complete"

Near Copper Path Dr, New Braunfels, TX 78130
Tyler B.

Tyler B.

OVEN KITCHENAID KODE500ESS00 Arrived on site for new unit not heating properly and number buttons not always accepting commands. Would have to push hard or hold finger on for second for it to correspond. Was unable to navigate through diagnostics with pesky touch buttons. Replaced control panel and buttons now functioning as designed. Put unit in to diagnostics and sensor was reading 101 when has not been used. Removed and replaced sensor on upper oven and tested good

Near Thousand Oaks Dr, Austin, TX 78746
Andy  B.

Andy B.

DOWNDRAFT JENN-AIR JVD0303GS0 Arrived on site for scratch’s on down draft. Inspected unit and found light scratch marks in unit. Contacted office and was instructed cosmetic is covered. Unit is very custom installed and will need 2 men and 2 hours to do so properly without damaging unit and units that it is sandwiched between. Office to schedule return trip. 2 man. 2 hour job.; ordrng 1 SEENOTE (2 MAN ) and 1 SEENOTE (2 HOUR ) and 1 SEENOTE (OFFICE TO SCHEDULE )

Near Lakeway Blvd, Austin, TX 78734
Kevin B.

Kevin B.

DISHWASHER WHIRLPOOL WDF760SADW1 "Arrived on site and found saved error code F7E1, ran a diagnostic cycle and found wash motor has failed. Continued diagnostic cycle and confirmed that heating element has reset. Customer is also experiencing upper rack falling. Wash motor and rack adjusters will need to be replaced. No water leaks from connections at time of service.; ordrng 1 NEEDAUTHO and 1 W10837306 (dishrack adj left) and 1 W10838949 (dishrack adj right) and 1 W11162099 (HOUSING) and 1 W11197024 (HOUSING) and 4 WPW10195839 (dishrack adjuster)s and 4 WPW10195840 (positioner)s and 2 WPW10250160 (clip)s and 2 WPW10250162 (cover)s and 1 WPW10671942 (sump and motor assy)"

Near Camino Real, Maxwell, TX 78656
Kevin B.

Kevin B.

WASHER MAYTAG MVWP575GW0 "arrived on site and found error for Lid switch fault, Replaced it and all function has returned to machine. No water leaks from connections at time of service, job complete"

Near Ostberg St, Seguin, TX 78155
Clif L.

Clif L.

DISHWASHER JENN-AIR JDB8200AWS0 Arrived on site to diagnose a dishwasher that is not drying properly tested all parts in parts and found no mechanical failures at this time advised homeowner on best cycles and options to use for best drawing performance. As Issue was mentioned to previous technicians and they did not advise homeowner on ways to improve performance no charges are due today for customer instruct.

Near Painted Post, Bastrop, TX 78602
Thomas L.

Thomas L.

OVEN GE JT915SKQK5SS Arrived on site to repair unit who’s door will not unlock. Tested unit and found microswitch of the door lock assembly has failed. Replace door lock assembly and tested. All operations are now normal.

Near Lake Sommerville Trail, Georgetown, TX 78633
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL ED5LHAXWQ00 Arrived on job for complaints of not dispensing ice. Found ice container damaged and holder. Customer had concerns about freezer temperature. Found bag of food blocking vent in freezer. Moved bag to proper storage area. ; ordrng 1 WP2188919 (holder)

Near Foxglen Dr, Austin, TX 78704
Joseph C.

Joseph C.

DISHWASHER GE GSD2300R00BB "Arrived on site for “unit not draining” complaint. Per my previous diagnosis, removed and replaced motor, housing, solenoid and brackets. After attempting to test unit, found sump and drain hose leaking. Will need new sump and drain hose. Will need authorization, as well. Office to set return visit schedule.; ordrng 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION ) and 1 WD18X10039 (sump inlet) and 1 WD24X10014 (hose,drain)"

Near Big Sky Dr, Manor, TX 78653
Tyler B.

Tyler B.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for unit not washing and unit filling when not in use. Found pump not washing and found valve sticking open, replaced pump and motor and valve and tested good. No leaks on site"

Near Ionian Cove, Austin, TX 78730
Chase S.

Chase S.

DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site to diagnose dishwasher ran diagnostic can’t find anything wrong at this time ran several times told customer to call us back if she has any problems

Near Country Ln Dr, McGregor, TX 76657
Jonathan  S.

Jonathan S.

COOKTOP KITCHENAID KCGS350ESS00 Arrived on site for flames too high on cooktop. Inspected unit and work area. Customer stated that the unit was not simmering and was causing her food to boil/burn. I inspected the burners and found flame to high on front burners and having orange tips. Adjusted flame on those burners. Tested all operations and tested good.

Near Addie Ln, Georgetown, TX 78628
Thomas L.

Thomas L.

ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for no ice condition. The units sealed system is working properly. Here’s what happens, the unit fills with water extremely slow, then the water circulates for about 1 1/2 minutes, then it harvests for about 4 minutes, and this just keeps repeating on and on and on. The unit needs a water valve and a recirculation pump and possibly a control board. Customer is requesting first call of the day if possible.; ordrng 1 CNOTES and 1 CUSTOMERREQUESTFIRSTCALLIFPOSSIBLE and 1 LOWESCOSTAPPROVAL and 1 W10814799 (cntrl-elec) and 1 W10897719 (valve) and 1 W10908287 (pump) and 1 W11034363 (CONTROL)"

Near FM 3405, Georgetown, TX 78633
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "The home is the gate with the white D in the center. Arrived on site and replaced door diagnosed on previous visit. This door is correct and bins will fit. Refrigerator is not hooked up to water or power, job complete"

Near Nockenut Rd, Seguin, TX 78155
Joseph C.

Joseph C.

DRYER ROPER RED4516FW0 Arrived on site for “no power to unit” complaint. Inspected unit and found 100VAC in L1 of wall plug and 118 in L2. Removed and replaced timer. Plugged unit back in and could hear sparking in wall. Shut off breaker and unplugged unit. Customer to get electrician to look at wall plug. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.

Near Broadhill Dr, Austin, TX 78723
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site , replaced evap cover ,control, and fan motor w/ harness . Defrosted evap . Ran diagnostics all checked good . Nonwater leaks detected at time of service ."

Near Brambling Rd, Pflugerville, TX 78660
Andy  B.

Andy B.

REFRIGERATOR KITCHENAID KSSC48QVS06 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Tempranillo Way, Austin, TX 78738
Paul R.

Paul R.

DISHWASHER KITCHENAID KUDS30FXSS9 Arrived onsite for the dishwasher leaking at the front right corner. I checked stored error codes and found an F10E1 & F6E4. I found nothing under the float switch and it was working as designed. I found the rinse aid set to high and the customer was using a pod with rinse aid. I found the unit over sudsing and this caused water to go over the lower door seal. I went over rinse aid use with the customer. I turned the dispenser down to 1 and the unit worked as designed. Call complete.

Near Lindenwood Cir, Austin, TX 78731
Thomas L.

Thomas L.

RANGE GE JB700SJ1SS Arrived on site for unit that will not reach temperature properly. Unit was previously diagnosed as a failed control and bacon on it. The bake element I received is the incorrect element.; ordrng 1 WB44T10104 (unit asm)

Near Olde Oak Dr, Georgetown, TX 78633
Jonathan  S.

Jonathan S.

REFRIGERATOR LG LFX25974SW/05 "Arrived on site for to install previous diagnosed. Removed torn gasket and installed new. Heated gasket with heat gun. Tested door seal and operation. Cycled ice maker and monitored cycle. All tested good, no water leaks detected."

Near Longhorn Trail, Georgetown, TX 78633
Clif L.

Clif L.

WASHER WHIRLPOOL WTW4950HW1 Arrived on site to diagnose a washing machine that will not lock. Found broken lock latch assembly. Replaced latch assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Union Chapel Rd, Cedar Creek, TX 78612
Brandon C.

Brandon C.

OVEN WHIRLPOOL WOS92EC0AS02 "Arrived on site for customer complaint of oven not working after lighting strike, found UI console was not responding, quoted customer for UI console; ordrng 1 W10741612 (cntrl-elec) and 1 W10861491 (panl-cntrl)"

Near Bluff Woods Dr, Driftwood, TX 78619
Paul R.

Paul R.

WASHER WHIRLPOOL WFW3090JW0 "Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the main control and tested the unit. The unit went thru diagnostics, completed the cycle, and worked as designed. Call complete."

Near Esperanza Crossing, Austin, TX 78758
Brandon C.

Brandon C.

DRYER WHIRLPOOL 110.6513241 Arrived on site for customer complaint of dryer not shutting off after lightning strike. found faulty timer motor. Quoted customer for timer; ordrng 1 WPW10186032 (timer)

Near Bluff Woods Dr, Driftwood, TX 78619
Lou S.

Lou S.

OVEN WHIRLPOOL WOS51EC0AS02 "arrived on site to inspect oven no operation. Upon further inspection, I found the unit display off and no response from the UI. Power to the unit was still on. I removed the unit from the wall and tested the thermal fuse and found it open. I replaced the fuse and tested the unit on Bake @350 degrees. Customer advised that the cooling fan works and they opened the unit door to cool the unit faster so the fan would turn off and that’s when the fuse went bad. I advised the customer that opening the door while the unit is hot will cause the fuse to blow. I tested voltage to the cooling fan and got 117VAC. I tested the TOD and it is good. Tested the other components and all were good. Unit operated as designed. I put the unit ack in the wall and recommended that the customer not open the door to cool the unit and allow the cooling fan to do its job and that the fan will shut off at around 170-175 degrees. Should the fuse go bad again due to customer neglect, t

Near Trinity Woods St, Leander, TX 78641
Arthur B.

Arthur B.

WINE COOLER KITCHENAID KUWL204ESB00 "Arrived onsite for customer complaint of wine cooler not cooling and temp alarm sounding. Unit was off when arrived. Call Techline Dustin and advised possible leak in cooling. Ordering compressor,dye drier and thermistors. Also reordering control. Dustin was unable to provide SR# due to system down. OF to R/S. ; ordrng 1 8201787 (compressor) and 1 TJ90SF8404 (PROCESS STUB) and 1 W10808108 (cntrl-elec) and 2 W11238391 (thermistor)s and 1 WPW10143759 (dryer)"

Near River Ridge Ranch Rd, Killeen, TX 76549
Andy  B.

Andy B.

RANGE KITCHENAID KSGB900ESS0 Arrived on site for range back burners not working. Tested and inspected unit and found dirty orifices and notches in burner heads needed to be filed to allow better gas flow. Made needed adjustments and tested unit. All operations are normal. No gas leaks present at time of service. Customer paid in full on CC.

Near Lucia Cir, Austin, TX 78734
Tyler B.

Tyler B.

DISHWASHER KITCHENAID KDTM404ESS2 Arrived onsite adjuster replacement. Replaced and tested good. Collected remaining balance

Near Barton Point Dr, Austin, TX 78733
Tyler B.

Tyler B.

REFRIGERATOR KITCHENAID KSSC42FMS02 "Arrived on site for unit not cooling. Found compressor running and got to touch. Removed evap cover and found no frost pattern, small ball of ice on upper portion. Unit will need sealed system repair, unit will need,compressor, evaporator, heat exchanger, pan heater. Called and spoke with mr. on issue and requirements to repair, gave customer quote and customer agreed to quote. Was not able to collect 109.99 service fee due to wife having to leave during diagnostics to pickup children from school Parts 810.18Labor 1379.992,370.85; ordrng 1 CNOTE (OFFICE RS) and 1 COTE (4HR WINDOW ) and 1 TJ90SF8404 and 1 W10508992 (exchanger) and 1 W10841139 (compressor) and 1 WP2306093 (evaporator) and 1 WP2316878 (heater-pan) and 1 WPW10143759 (dryer)"

Near Tarlton Ln, Austin, TX 78746
Jonathan  S.

Jonathan S.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for refrigerator, customer had accidentally inserted water filter backwards. Removed water filter and corrected. Tested water dispenser. All tested good, no water leaks detected.

Near Independence Creek Ln, Georgetown, TX 78633
Kevin B.

Kevin B.

WASHER WHIRLPOOL MVWB955FC1 "arrived on site and found multiple error codes for lid latch. F5E1, F5E2, F5E3. After replacement washer is operating normally, ran test 52. No water leaks from connections at time of service, job complete"

Near Canary Ln, Seguin, TX 78155
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRX988SIBM Arrived to inspect water issues inside ff section.Checked the entire unit and only found condensation on the outside of the ice-maker and on the outside of the ice container.Unit passed all test in diagnostics and al water lines were dry at the end of service.Gasket on ice door assembly was realigned to fit the ice door.Job complete

Near Amber Jill Cove, Killeen, TX 76549
Lou S.

Lou S.

OVEN WHIRLPOOL WFE540H0ES0 "arrived on site to inspect oven temps. Upon further inspection, the customer advised that the unit still does not heat up to preheat. I removed the bottom panel and found the Bake element burnt in the back right corner in two different places. I removed and replaced the Bake element and tested and the unit operated as designed. Using my multimeter, I placed my thermal lead in the middle of the center rack and verified temps. Job completed."

Near Hero Way W, Leander, TX 78641
Brandon C.

Brandon C.

DRYER MAYTAG MEDB850YW "Arrived on site for customer complaint of dryer not heating properly, found faulty element, I replaced element, unit tested good. Collected payment on cc.Parts 99.18Service 115.00"

Near Mallard Cove, Austin, TX 78737
James C.

James C.

DISHWASHER MAYTAG MDBH965AWB Arrived on site and found unit has water standing. Tested drain cycle and found unit drains very slowly after a short burst. Cleaned out water and found filter and sump completely caked with build up and trash. Cleaned out and tested operation. Unit is now draining and I instructed customer to run a couple of cycles with dishwasher magic to break up and clear out remaining build up in filter. Job complete

Near Thunderbird St, Lago Vista, TX 78645
Clif L.

Clif L.

DRYER LG DLE7050V Arrived on site today no say dryer that smells like it’s burning. Tested unit and found overheated wiring on heating element assembly. Replaced wiring and tested unit. Found all is functioning properly at this time.

Near Old Potato Rd, Paige, TX 78659
Thomas L.

Thomas L.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Removed and replaced noisy wash motor. Control board is pulsing motor off and on and control will need to be replaced. All water connections were dry.; ordrng 1 W11305297 (CONTROL)

Near Trail of the Flowers, Georgetown, TX 78633
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site to test unit for unit not getting power. Unit had no power pulled control panel off. Found fuse was burned out. Replaced fuse at 86.42 and labor at 209.99 total before taxes 296.48. Tested unit and unit heating correctly job complete.

Near Quintana Cove, Austin, TX 78739
Tyler B.

Tyler B.

WASHER MAYTAG MVWB980BG0 Arrived on site for unit giving f51 error after repair. Found bolt for rotor hand loose. Removed and checked connections and re installed and righted and tetsed good. No leaks

Near Birnam Wood Ct, Austin, TX 78746
Kevin B.

Kevin B.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site and found customer experienced constant water flow from inlet on the left-hand side of the tub that overflowed dishwasher. Could not duplicate experience but replaced incoming water valve to prevent possibility of reoccurring. No water leaks from connections at time of service, job complete"

Near Primrose Dr, Kyle, TX 78640
Brandon C.

Brandon C.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for customer complaint of unit tripping breaker ran diagnostic test cycle, unit tested good, ran a hour wash with heat dry and advised customer to call me if any problems, I didn’t hear from customer, unit tested good."

Near Dayridge Dr, Dripping Springs, TX 78620
Lou S.

Lou S.

VENTHOOD WHIRLPOOL KXD4636YSS0 "arrived on site to inspect venthood. Upon further, I found that the venthood is a downdraft and the unit would not risen when pressing the control button. I tested the button, but did not get good ohm readings and the switch came apart while attempting to put it back in its space. I was able to get it back together and reinstalled. I verified voltage coming into the unit. I advised the customer that I am ordering the control switch and will return with the switch kit and motor. Scheduled return service for 10/01/19.; ordrng 1 W11230930 (SWITCH-PB)"

Near Orleans Dr, Cedar Park, TX 78613
Chase S.

Chase S.

OVEN WHIRLPOOL WOS51EC0AS05 Arrived on site to diagnose was bad control board replaced part ran unit put test mode everything worked

Near Oak Meadow Trail, McGregor, TX 76657
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL WDF550SAHS Arrived on site to replace panel. Replaced panel & found the screw was stripped for the handle. Need to order new handle screws and new nut for handle screws. Part research ; ordrng 1 NEEDRESEARCH (NEED RESEARCH ) and 1 NUT (NUT) and 1 SCREW (SCREW)

Near Camino Vaquero Pkwy, Austin, TX 78747
Chase S.

Chase S.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose ice maker The fill line was just not in the icemaker properly readjusted it put tub back in let the icemaker fill with water filled and dumped properly

Near Woodland Dr, Lorena, TX 76655
Arthur B.

Arthur B.

WASHER MAYTAG MVWB855DC3 Arrived onsite for customer complaint of top load washer dripping on near dispenser. Found solenoids on valves not closing. Removed and replaced valve assemblies. Reassembled and tested. Water no longer drips. All water connections were dry at time of service.

Near South St, Gatesville, TX 76528
Leonardo C.

Leonardo C.

COOKTOP WHIRLPOOL ACC6340KFW00 Arrived on site to test unit for wires melted. Found melted wire to harness. Will need to order new Main harness W10845395 and coil harness W10845396 and W10828616 x2 element and W10828617 x2. Will need 2 hours office to reschedule. Office to reschedule ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 2 W10828616 (SMALL ELEMENT )s and 2 W10828617 (BIG ELEMENT )s and 1 W10845395 (MAIN HARNESS ) and 1 W10845396 (COIL HARNESS)

Near Canyon Wren Dr, Buda, TX 78610
Robert J.

Robert J.

VENTHOOD KITCHENAID KVUB606DSS2 Arrived on job for complaints of noise. Tape from box loose. Corrected issue with additional tape.

Near Townes Ct, Dripping Springs, TX 78620
Joseph C.

Joseph C.

RANGE KITCHENAID KSGG700ESS1 "Arrived on site for “right front burner not igniting” complaint. Inspected unit and found ignitor wire had come loose from right front ignitor. Reattached wire to ignitor. Tested unit. Unit is performing as designed. No leaks detected, at time of service."

Near Manor Rd, Austin, TX 78722
Leonardo C.

Leonardo C.

VENTHOOD KITCHENAID KXW9736YSS1 Arrived on site to test light bulbs. Light bulbs where not working. Replaced light bulbs and light bulbs are working at this time. Job complete

Near Mesa Verde Dr, Austin, TX 78737
Tyler B.

Tyler B.

ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site for unit it powering on. Found outlet good, replaced control panel and didn’t work. Found no power coming out of drain pump assy. Replaced drain pump and tested good. No leaks on site 3 yrs warranty"

Near Lake Cliff Trail, Austin, TX 78746
Brandon C.

Brandon C.

MICROWAVE JENN-AIR JMC2430DP01 "Arrived on site for customer complaint of f1e6 error code, MW Generation error, unit is above the wall oven about 4 feet high and hard wired, need two techs to help remove microwave. Also found trim piece bent, ordering trim and bringing back all parts. ; ordrng 1 241960100002 (sensor) and 1 461968973241 (trim-door) and 1 CNOTE (2 TECHS) and 1 CNOTE (OFFICE TO RESCHEDULE )"

Near Bridge Water Loop, Dripping Springs, TX 78620
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRS335SDHW00 "Arrived onside for customer complaint of SxS refrigerator getting condensation build up near air diffuser area and constantly running. Upon inspection, found door now fully seating to mullion. Used straight edge and found million sunk in about 1/16 of and inch inward. Called WPL Techline Bruce SR#7725976044 to advise of the nonrepairable issue. Customer will go to retailer and see about exchange."

Near Lavon Ln, Temple, TX 76502
Andy  B.

Andy B.

REFRIGERATOR JENN-AIR JS48PPDUDE01 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Spicewood, TX 78669
Jonathan  S.

Jonathan S.

REFRIGERATOR WHIRLPOOL WRS571CIDW00 "Arrived on site for refrigerator having slow ice production. Customer stated that after replacing water filter that it taken 3 days to make ice. Customer also stated that there was a screw that fell out of filter housing. Measured temperature in FC and found at 6°. Checked temperature settings and found set at 4°. Performed diagnostics mode and cycled ice maker. Found unit operating as designed. Assembled filter housing. Tested water pressure through dispenser. Reset filter status in diagnostics mode. Checked ice bin switch. All tested good, no water leaks detected."

Near Trail of the Flowers, Georgetown, TX 78633
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL IBS550PWS01 Arrived on site to test unit for not powering on. Unit had no power. Pulled control panel off. Found that fuse was burned out. Replaced fuse. Test unit and oven heating correctly job complete.

Near Westwood Terrace, Austin, TX 78746
Chase S.

Chase S.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site install new door open and close door everything works great customer asked me not to tear off the plastic

Near Mckenzie Ave, Hillsboro, TX 76645
Al R.

Al R.

WASHER MAYTAG MVWC565FW0 Arrived to inspect washer not spinning.Ran diagnostics test mode and noticed the unit wouldn’t spin.Removed and replaced the hub.Tested unit and unit tested as designed.All water lines were dry at the time of service.Job complete

Near County Rd 212A, Bertram, TX 78605
Lou S.

Lou S.

WASHER MAYTAG MHW5630HC0 "arrived on site to inspect washer not working. Upon further inspection, I opened the unit door and found the bellow twisted and not molded correctly. I removed the top panel and found the tub assembly not attached to the right side suspension spring and the water fill sensor tube was not attached to the sensor. I was able to reattach the spring to the tub assembly and reattached the sensor tube. I placed the unit in diagnostics showing no error codes. Continued with testing and in test 01 the water fill would not stop. I removed the back panel and found two drain pump mounts at the back of the unit and the drain pump was not installed correctly. Also found where the wire harness was badly damaged and wires were cut and showing. I advised the customer of my findings and took photos of all the damage found. When I explained the repairs needed for this unit, the customer advised that they were going to return the unit and not to do any repairs. The unit was prev

Near Horizon Trail, Cedar Park, TX 78613
James C.

James C.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site and tested temperatures. I found fresh food at 38 and freezer at 5. Both set to recommended and freezer does not have many items. Installed new rails, control and ui. I found door is not sitting level causing appearance of off center. Unit will need new door and deli control to complete repair. Office to schedule return service due to 6-8 week time line for door arrival. ; ordrng 1 LW10547320 (dor-fip ss) and 1 WPW10503833 (cntrl-elec)"

Near Leander, TX 78641
Kevin B.

Kevin B.

OVEN WHIRLPOOL WEE745H0FS2 Arrived on site and inspected range and found mounting screw for blower fan is missing it has fallen back and is rattling against inner cabinet. Re-mounted fan blower and noise has stopped. Job complete.

Near Wind Chime Way, New Braunfels, TX 78130
Arthur B.

Arthur B.

REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived onsite to install new RC evaporator cover from prior tech diagnosis. Removed and replaced RC evaporator cover, reassembled and observed cooking. Unit cooling as designed. No other issues found. All water connections were dry at time of service."

Near Eagle Landing Dr, Belton, TX 76513
Paul R.

Paul R.

RANGE WHIRLPOOL WEE510S0FS2 Arrived onsite for the range to replace the previous diagnosed parts. I replaced the control panel that was damaged. Call complete.

Near Domain Dr, Austin, TX 78758
Leonardo C.

Leonardo C.

DISHWASHER GE GSD500P45AW Arrived on site to test unit not washing top rack. Found sprayer being covered up to not be able to clean top rack. Job complete.

Near Rio Grande St, Austin, TX 78701
Andy  B.

Andy B.

WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer add garment light being on with clothes in unit and not locking, tested and inspected unit and found unit does lock and operates properly. Add garment light stays on for a while then turns off. Called tech line and spoke with Scott (SR# 7725976649) was instructed that this is normal operations and that add garment light indicates that you can still add garment to unit and will still clean properly and that it does not mean that garment must be added. Instructed customer on this and use and care of unit and practice for best performance. No water leaks present at time of service."

Near TX-71, Spicewood, TX 78669
Arthur B.

Arthur B.

REFRIGERATOR KITCHENAID KRFC704FBS02 Arrived onsite for customer complaint of French door refrigerator not cooling after HV board has been replaced. Found all fans running but not compressor. Unit will need Orion board to complete repair. R/S for 10/1. All water connections were dry at time of service.; ordrng 1 W11336586 (ORION BOARD)

Near FM 438 Loop, Temple, TX 76501
Robert J.

Robert J.

WASHER MAYTAG MVWB765FC3 "Arrived on job for complaints of noise. Ran diagnostics and got a F7E9 code for stuck rotor. Tech line closed at time of service. Noise coming from rotor area need to replace clutch, stator and rotor. ; ordrng 1 W10754448 (clutch) and 1 W11195971 (STATOR ) and 1 W11260238 (ROTOR )"

Near Dayridge Dr, Dripping Springs, TX 78620
Tyler B.

Tyler B.

REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site for unit door bussing when opened, found spring installed backwards corrected and tested good"

Near Reveille Rd, West Lake Hills, TX 78746
Al R.

Al R.

OVEN WHIRLPOOL WOS51EC0HS01 Arrived to inspect wall oven not responding to touch commands.Verified complaint and removed and replaced the the console.Reassembled and unit tested as designed.Job complete Customer satisfied

Near Fall Creek Dr, Harker Heights, TX 76548
Joseph C.

Joseph C.

WASHER WHIRLPOOL MVWB835DW3 "Arrived on site for “grinding and thumping noises during wash and spin” complaint. Inspected unit and found oil on gearcase. Found tub not centered in cabinet. Ordering new suspensions. Will install new gearcase and clutch, when installing suspensions. Return for repairs on 10/02. No leaks detected, at time of service.; ordrng 1 W11130356 (suspension)"

Near Valle Verde Dr, Del Valle, TX 78617
Lou S.

Lou S.

OVEN JENN-AIR JJW8130DDS "arrived on site inspect wall oven control panel. Upon further inspection, I found that only a few of the buttons functioned on the control panel and the display was showing the correct time. I verified voltage to the unit. replaced the control panel and tested. Unit operated as designed and the control panel functioned as designed. Job completed."

Near Farleigh Ln, Cedar Park, TX 78613
Tyler B.

Tyler B.

COOKTOP JENN-AIR JGD3430WS00 "Arrived on site for fan replacement, unplugged current fan and tested and did not correct symptom of of one speed, during repair customer stated the igniters were working great than all of a sudden the middle on only clicks one time all others work, confirmed issue and found the harness has already failed and would need replaced again. Tried many attempts and couldn’t correct. Advised customer that all else checks good besides the fan speed. All wiring are in correct locations can’t be mixed up. Advised customer we would refund the part cost for the speed switch. Please contact tech on this as well; ordrng 1 CNOTE (CONTACT TB ABOUT REFUND ) and 1 W10854963 (harns-wire)"

Near River Pl Blvd, Austin, TX 78730
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL WGG745S0FS02 Arrived on site to replace the left front orifice holder. Tested unit with new orifice holder. No issues or gas leaks at this time. Job complete

Near Reserve Creek Dr, Austin, TX 78748
Kevin B.

Kevin B.

DISHWASHER WHIRLPOOL WDT710PAYM0 "Right on site and found drain pump is running the water is not being removed. Disconnected drain hose from garbage disposal. Remove drain pump and found impeller is in good condition and it is spinning normally. Reinstalled original drain pump filled dishwasher with water again and Activated drain pump again with wet vac attached to drain hose and water started flowing and is draining properly. Did this two more times to ensure correct operation. Check valve was stuck, jammed by something that freed up. No for the repair is required at this time, job complete."

Near W Holland St, San Marcos, TX 78666
Andy  B.

Andy B.

REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator ice buildup on RC evaporator and making noise. Tested and inspected unit and found that evaporator fan will need to be replaced and make sure thermistor is properly placed and zip tie in place. Will also need to replace evaporator cover. Ordering controls in case needed as well. Office to schedule as customer would like ASAP appointment. Instructed customer that 48 hours before service that unit will need to be unplugged and doors open to defrost. Made customer aware of how to safely defrost so as to prevent water damage. Customer agreed and signed waiver. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10804160 (CONTROL ) and 1 W11256332 (EVAP COVER ) and 1 W11330971 (UI) and 1 WPW10624574 (CONTROL )

Near Ringtail Stream Dr, Lakeway, TX 78738
Lou S.

Lou S.

RANGE WHIRLPOOL WFG320M0BS3 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the Ignitor due to the old one not lighting the burner; the main control due to several buttons not functioning and the sensor due to it not registering good temps. I tested the unit and it operated as designed. No gas leaks detected during service, job completed."

Near Acorn Ct, Cedar Park, TX 78613
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite for customer complaint of French door refrigerator getting frost build up on rails. Customer advised that all frost has went away. No further work performed.

Near FM 3046, Copperas Cove, TX 76522
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for cooling issue. Powered unit on,while removing evaporator cover unit would power off even after not reaching correct temp. Replaced control and thermistors,power cycled unit unit powered on and stayed on"

Near Walsh Tarlton Ln, Austin, TX 78746
Brandon C.

Brandon C.

MICROWAVE WHIRLPOOL WMH31017AS4 "Arrived on site for customer complaint of unit sparking, I ran tests with water and food, totaling about 10-15 minutes and I could not get the unit to spark. Instructed customer to try and get video of sparking if it happens again."

Near Brins Way, Dripping Springs, TX 78620
Kevin B.

Kevin B.

WASHER WHIRLPOOL WFW87HEDW "F7E9, F8E1 long fill, F8E0 steam inlet valve, F3E1 water level system error, found harness connector to water valves is loose but after resetting it is now operating properly. Ran a quick wash cycle had a completed correctly, no water leaks from connections at time of service, job complete"

Near Sun Canyon Blvd, New Braunfels, TX 78130
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRS571CIDB01 "I’ve done site and inspected refrigerator and found icemaker motor has failed, after replacing icemaker ran test 44 again and it is working properly. Also ran test 45 and it filled with water. No water leaks from connections at time of service, job complete."

Near W McCarty Ln, San Marcos, TX 78666
Arthur B.

Arthur B.

WASHER MAYTAG MVWC415EW1 Arrived onsite for customer complaint of top load washer not spinning clothes out. Tested unit and found wash basket free spinning. Found hub stopped. Removed and replaced hub assembly. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.

Near Roberts Rd, Holland, TX 76534
Wesley P.

Wesley P.

DRYER WHIRLPOOL WGD8620HC0 Review by CS. Thermistor reading found to be bad at certain temp. Ordering correct thermistors and harness to repair 2 man needed. ; saved tckt

Near Lisa Dr, Austin, TX 78733
James C.

James C.

WASHER MAYTAG MVWC416FW1 Arrived on site and installed new control. Ran diagnostics and found unit working properly. Customer does not have hot water connected to unit which is causing the thermistor error. Job complete

Near Kingscastle Dr, Marble Falls, TX 78654
Jonathan  S.

Jonathan S.

DISHWASHER KITCHENAID KUDS30FXSS9 "Arrived on site for dishwasher having burning smell. Inspected unit and work area. Found smell coming from control. Gained access to control, found heater and power relay had melted (see SD-QuickPic). Inspected heater and found rust and calcium buildup on element. Will need to replace wire harness, control and heater to repair. Called safety team and spoke with Eric. He stated that he would contact customer and to close work order. ; ordrng 1 W10871221 (WIRE HARNESS )"

Near Roaring Fork, Leander, TX 78641
Scott  M.

Scott M.

OVEN WHIRLPOOL WFG515S0ES1 "Arrived on site for oven over heating . Found sensor not ohming properly . Replaced oven temp sensor . Reran temp check . All checked normal , no gas leaks detected at time of service .job complete ."

Near Windham Dr, Pflugerville, TX 78660
Wesley P.

Wesley P.

REFRIGERATOR WHIRLPOOL MFC2061KES Arrived onnsite and found unit with ice sheet on bottom and major rail issues as a result. Office to reschedule. Tenant is aware of condition and now waiting to hear from owner. ; ordrng 1 12002684 (kit- slide) and 1 W10619951 (drain tube) and 1 W11028221 (shaft)

Near Cater Dr, Austin, TX 78704
Joseph C.

Joseph C.

WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for “washer loud and tub loose” complaint. Inspected unit and found previous diagnosis to be correct. Removed and replaced gearcase, drive belt, cam, washplate, hub and suspension. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."

Near James Buchanan St, Manor, TX 78653
Thomas L.

Thomas L.

DISHWASHER WHIRLPOOL KDTE104ESS2 Arrived on site for unit that would not wash. Tested unit and found that the motor is failing. Removed and replaced wash motor. Operations are now normal. Water connections are all dry.

Near Iveans Way, Austin, TX 78717
James C.

James C.

DRYER WHIRLPOOL MED5630HW0 Arrived on site and found top dented. After removing top I found the left retainer for console has broken as well. Installed new top and will return with console to complete repair. Console is expart and office to schedule return service ; ordrng 1 W11310057 (CONSOLE )

Near River Lake Dr, Kingsland, TX 78639
Tyler B.

Tyler B.

DRYER AMANA NED4655EW1 Arrived on site for noisy unit. Ran unit and found front seal was not clipped in on one clip causing it to rub edge. Corrected and tested good

Near Scofield Ridge Pkwy, Austin, TX 78727
Joseph C.

Joseph C.

DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site for “no power to unit” complaint. Inspected unit and found power connection to be loose, from control. Reinserted power harness into control. Tested unit. Unit is performing as designed. No leaks detected, at time of service."

Near Hernandez St, Austin, TX 78723
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to inspect refrigerator noises. Upon further inspection, I found that the refrigerator is making a loud humming/vibrating noise and it sounded as if it were coming form the compressor. I placed the unit in diagnostics and test3d the compressor speeds and it operated as designed with normal noise. I tested the FC evaporator fan motor and it was making a loud noise. I removed the Evap cover and found that the evaporator had a nice frost pattern ad no ice built up. I attempted to adjust the fan motor shroud and it continued to make the loud noise. I removed and replaced the Evap fan motor and retested and it operated as designed with no more unusual noises. I advised the customer of my findings/repairs. No water leaks observed during service, job completed."

Near Yorktown Trail, Austin, TX 78726
Wesley P.

Wesley P.

DRYER WHIRLPOOL WGD8620HC0 Arrived on site with CS and found bad thermistor reading after certain amount of dry time. Ordering gas inEat thermistor to repair. To be reviewed by CS prior to rs.; ordrng 1 W10623852 (thermistor)

Near Lisa Dr, Austin, TX 78733
Brandon C.

Brandon C.

DRYER GE GTD65EBSJ3WS "Arrived on site to replace belt and idler, found belt received was the wrong belt, reorder belt. ; ordrng 1 WE12M29 (BELT)"

Near Esperanza Dr, Buda, TX 78610
Robert J.

Robert J.

REFRIGERATOR ELECTROLUX EI28BS56IS0 Arrived on job to replace shut off arm assembly. After replacement icemaker ran its course and settled in home position fan came on and started cooling. No leaks detected at time of service

Near Juniper Dr, Mountain City, TX 78610
Scott  M.

Scott M.

MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave making loud noise . Found air restriction causing cover in upper cabinets to expand and pop due to back pressure . Can hear dampener opening and closing properly . Recomend to customer to have vent to outside cleaned . Job complete .

Near Screech Owl Dr, Pflugerville, TX 78660
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL WRF550CDHZ01 Arrived onsite for the refrigerator making a loud clicking noise. I found the unit pushed back to close to the rear wall pinching the water line and pushing the rear cover in causing it to touch the refrigeration lines. I pulled the unit out about an inch and put the leveling feet down and made sure the doors were level. The unit now sounds normal and is working as designed. Call complete.

Near Pablo Cir, Round Rock, TX 78665
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect French door refrigerator not producing ice.Looked in the ice bucket and found 8-10 small cubes of iceRan test and got E5 error code. Called Whirlpool Tech line and spoke Scott.He advised the unit will need an ice box thermistor and a new ice maker to complete the repair SR#7725965361Needs more work; ordrng 1 W11294907 (ICE MAKER)

Near Axis Loop, Georgetown, TX 78628
Jonathan  S.

Jonathan S.

DISHWASHER WHIRLPOOL WDT710PAHZ1 (JM) Arrived on site for dishwasher that would not dry completely. Inspected unit and work area. Performed diagnostics mode and found no fault codes. Checked water temperatures and found within range but took a long time to get up to temperature. Ran diagnostics testing on the machine and checked amps going to heater. Everything tested good and ran through the test full cycle. I spoke to the customer about the user care guide. All water connections were dry.

Near Katherine Dr, Round Rock, TX 78681
Scott  M.

Scott M.

DRYER AMANA NED4655EW1 Arrived on site for noise rattling from drum. Found large brass nail stuck in front felt . Removed nail . Noise is longer present . No lint build up at time of service . Job complete .

Near E Parmer Ln, Manor, TX 78653
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL KBSD602ESS01 "Arrived on site and inspected refrigerator and found ice buildup in front of icemaker just inside of door liner, took a picture. Heated and reshaped top of door gasket to improve seal. It this doesn’t fix issue replacing gasket may be needed. No water leaks detected at time of service, job complete"

Near Skipping Cedar St, San Marcos, TX 78666
Wesley P.

Wesley P.

OVEN WHIRLPOOL WFG525S0HS1 Arrived onnsite and used the hinge kit to repair door. All checks good. Unit is now operating as designed.

Near Northwest Dr, Austin, TX 78757
Scott  M.

Scott M.

WASHER WHIRLPOOL WFW5090JW0 "arrived on site for washer not going into wash cycle . Ran diagnostics got F11 code . Unit did complete test wash called tech line ,error code not listed was told bye tech line replace Control board per tech line . No water leaks detected at time of service .; ordrng 1 W11306664 (CONTROL ) and 1 W11334605 (CONTROL)"

Near Morado Cir, Austin, TX 78759
Clif L.

Clif L.

DISHWASHER WHIRLPOOL WDF520PADM9 Arrived on site to diagnose a dishwasher that is not cleaning properly. Found water turned off under sink. Turned on water and tested unit. Found all is working properly at this time. No leaks were found at time of service.

Near McCormick Cv, Hutto, TX 78634
Kevin B.

Kevin B.

DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site and found detergent dispenser door will not close, replaced dispenser and dishwasher will complete a diagnostic cycle properly. No water leaks detected at time of service, job complete"

Near Coral Berry, New Braunfels, TX 78132
Clif L.

Clif L.

RANGE MAYTAG MGR6600FZ1 Arrived on site to diagnose a range with a possible gas leak. Inspected all connections in unit and found no evidence of leak at this time. No further repairs are needed and all is working properly. No gas leaks were detected at time of service.

Near Estate Dr, Hutto, TX 78634
Andy  B.

Andy B.

DRYER WHIRLPOOL WED6620HC1 Arrived on site for dryer not operating tested and inspected unit and found failed motor. Attempted to remove failed part and found blower wheel will not come off. Will need to order wheel and housing as well. Ordering parts and will return Wednesday 10/2/19; ordrng 1 WP697772 (BLOWER WHEEL ) and 1 WPW10211911 (HOUSING )

Near Cabrillo Way, Spicewood, TX 78669
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for the refrigerator not making ice sometimes and or making ice slowly. I found the FC icemaker working as designed. I found the door icemaker with an open thermistor. I replaced the door icemaker. Call complete.

Near Daufuskie Island Rd, Round Rock, TX 78664
Arthur B.

Arthur B.

WASHER MAYTAG MVWB765FW0 Arrived onsite for customer complaint of water not filling top load washer. Tested unit and found cold water solenoid not opening. Removed and replaced valve assembly. Reassembled and tested. Water now enters as designed. No other issues found. All water connections were dry at time of service.

Near Kent Dr, Belton, TX 76513
Wesley P.

Wesley P.

WASHER WHIRLPOOL WFW3090JW0 Arrived onnsite and found unit had f13 error. Ordering acu and latch to repair. ; ordrng 1 W11035628 (latch) and 1 W11334214 (CCU)

Near Barton Springs Rd, Austin, TX 78704
Kevin B.

Kevin B.

ICE MACHINE WHIRLPOOL WUI95X15HZ00 "Street is off of Curvatura, Arrived on site and found ice production is good, ice machine is working as intended. Explained to customer that ice machine is constantly making new ice as the ice in the bin melts. This is normal operation. No water leaks from connections at time of service, job complete"

Near Canyon Lake, TX 78132
Andy  B.

Andy B.

REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Golf Crest Cove, Lakeway, TX 78734
Brandon C.

Brandon C.

REFRIGERATOR KITCHENAID KSC24C8EYY04 "Arrived on site to replace UI control, after replacing, unit tested good."

Near Elk Run Cove, Blanco, TX 78606
Andy  B.

Andy B.

DRYER WHIRLPOOL WED8500DC4 Arrived on site for dryer no operations. Tested and inspected unit and found failed fuse again. Removed failed part and replaced with new. Started to perform a temperature test at vent with venting off. Unit was running normally then shut off. Temperature was at 131° when this happened. UI was still on. About 30 seconds later unit started running again on its own with me pushing any buttons. Unit then stopped running again for about another 30 seconds then started back on its own again. Found failed UI panel. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Near Eagle, Lakeway, TX 78734
Brandon C.

Brandon C.

DISHWASHER GE GDT695SMJ2ES "Arrived on site for customer complaint of unit not powering on, found loose connection at power supply line. I tightened connection and added electric tape. Unit tested good, no leaks. Collected service fee on cc."

Near Mor Dr, Dripping Springs, TX 78620
Al R.

Al R.

OVEN JENN-AIR JMW3430WS02 "Arrived to inspect wall/ microwave combo with microwave heating issues.Tested and verified the complaint.Just as I was diagnosing the issue, the customer approached and requested to reschedule for 10/1/19 between 9-11am.

Near Vista Ln, Georgetown, TX 78633
Al R.

Al R.

WASHER WHIRLPOOL WTW8500DC5 Arrived to inspect unusual noises from washer.Ran diagnostics test mode to try and replicate the issue.Also ran test 12 high speed spin and noises didn’t occur.Unit gave NO error codes.Unit works as designed.All water lines were dry at the time of service.Job complete

Near Shady Hillside Pass, Round Rock, TX 78665
Joseph C.

Joseph C.

REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for “doors not sealing correctly” complaint. Inspected unit and found back wall covered in frost and ice. Not able to thaw with steamer, due to design of evaporator cover. Customer will need to thaw unit, with freezer door opened for 24 hours before return visit. Ordering new defrost element and control. Return for repairs on 10/01.; ordrng 1 WPW10316428 (heater) and 1 WPW10643378 (cntrl-elec)"

Near Middle Fiskville Rd, Austin, TX 78751
Leonardo C.

Leonardo C.

RANGE WHIRLPOOL WFE505W0HB1 Arrived on site to test unit for electrical burning smell. Found unit at terminal block not making good connection for power. Secured connection at red white and black terminal wires. Tested unit. Unit working at this time. Job complete.

Near Millington Ln, Buda, TX 78610
Joseph C.

Joseph C.

RANGE WHIRLPOOL WFE525S0HB0 "Arrived on site for “unit would not shut off and F2E1 error code” complaint. Inspected unit and could not duplicate issue. Issue is intermittent. Given used control. Ordering new control. Showed customer where 240VAC breakers are located and to trip breaker, if unit will not shut off, before control is replaced. Return for repairs on 10/01.; ordrng 1 W11256088 (cntrl-elec (BLACK))"

Near Zachary Taylor St, Manor, TX 78653
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL KRFC704FPS00 Arrived on site to replace controls and evaporator cover for refrigerator. Replaced all three parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near San Marco Trail, Georgetown, TX 78628
Tyler B.

Tyler B.

DRYER WHIRLPOOL WGD86HEBC0 Arrived on site for unit filter not fully seating in slot. Found grille bowed in from years of heat cycles. Unit will need grille to complete repair Grille

Near Montana Norte, Austin, TX 78731
Leonardo C.

Leonardo C.

OVEN KITCHENAID KOSE500ESS03 Arrived on site to test unit for error code f9 or f9 E0. Miss wired unit error codes. Reset unit by turning breaker off for 2min. Turned breaker back on test unit. Unit working properly as designed. Job complete

Near Veronese Dr, Austin, TX 78737
Clif L.

Clif L.

REFRIGERATOR GE PFSS6PKXCSS arrived on site to diagnose a refrigerator with an ice dispenser door not closing properly. Found tension spring for door broken. Replaced ice door assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Prairie Creek Trail, Georgetown, TX 78633
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for not keeping time. Tested unit for bad panel control. Panel control was bad. Replaced panel control. Tested unit. Control panel working at this time. Advised customer that unit could be possibly losing power. Will need an electrician to check power. Job complete.

Near Clearwater Way, Kyle, TX 78640
Scott  M.

Scott M.

WASHER AMANA NTW4516FW3 "Arrived on site for washer not going into wash cycle . Found hot water not hooked up.was informed installers refused to install hot line due to plumbing issues . Ran diagnostics only error was long fill . Ran diagnostics wash , cold water is barely coming in unit . All other sections of test are normal . Informed customer they will need to fix hot and cold water taps . No water leaks detected at time of service . Job complete."

Near Antique Heritage Dr, Pflugerville, TX 78660
Lou S.

Lou S.

ICE MACHINE WHIRLPOOL WUI95X15HZ00 "arrived on site to inspect ice machine noisy and continuously filling. Upon further inspection, the customer advised that after the unit makes a slab of ice and the water comes on to fill the reservoir, the water never stops ad the reservoir continues to spill over through the overflow drain. I turned the unit on and watched it fill three times and on the 2nd & 3rd fills, the water did not stop filling. I removed and replaced the recirculating pump/sensor and retested and after two fills, the unit was operating as designed. I advised the customer of my findings. No water leaks observed during service, job completed."

Near Kinloch Dr, Cedar Park, TX 78613
Thomas L.

Thomas L.

DISHWASHER WHIRLPOOL WDF520PADB7 "Arrived on site for odor complaint. Open unit and found no odor. Inspected drain, pump drain hose, filters, they were all good and clean and working properly. Unit gets very little use. Sometimes it is two weeks between cycles. The customer is seeing a normal condition given these conditions. All water connections are dry. Per service bench, instructs and installations fulfilled, no."

Near Lyndhurst St, Austin, TX 78717
Lou S.

Lou S.

OVEN WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect oven too hot. Upon further inspection, the customer advised that when the unit is on it gets the floor too hot and they cannot cook on the cooktop. I advised the customer that there is only one thing that can be done and that’s add an adapter to the vent that directs the warm air straight out and not down if the unit is designed for one I contacted Techline and spoke to David and advised of the complaint. David advised that since the unit is not installed above a warming drawer, the deflector kit is not covered under warranty and not recommended to be installed; however, the kit operates the same is there was or was not a warming drawer at the bottom of the unit. He provided File #7725963585. I advised the customer to contact Whirlpool customer service and advise them of the situation and see if they would send them one. If they do, I advised the customer to contact our office and we could install it and charge a labor fee. Other

Near Gynerium Dr, Austin, TX 78717
Arthur B.

Arthur B.

RANGE WHIRLPOOL AER6603SFB2 "Arrived onsite for customer complaint of range not heating in oven. Ran diagnostics and found error code F9E0. Found control shorted. Removed and replaced control, reassembled and tested unit. Unit now heats as intended. No other issues found."

Near Martin Luther King Jr Dr, Temple, TX 76504
Robert J.

Robert J.

DRYER MAYTAG MEDC465HW0 Arrived on job for complaints of noise. Found the tensioner cause of noise. Replaced tensioner and test.

Near Austin, TX 78736
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRX735SDBE02 "Arrived on site and inspected refrigerator and found fresh food ceiling lights are dim, replaced control board and ceiling module and lighting is now restored. No water leaks from connections at time of service, job complete"

Near Apex Ave, New Braunfels, TX 78132
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KBSN608EPA01 "Arrived on site for no cool,found blockage in air channel removed blockage checked air flow good"

Near Barn Swallow Dr, Austin, TX 78746
Brandon C.

Brandon C.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for customer complaint of fresh food section not cooling, found evaporator coils were covered in ice. Found miscommunication between the evaporator thermistor and controls. Ordering controls, harness with thermistor, and evaporator cover. Customer is going to call KA to try and have them cover repair cost. Collected service fee on check. ; ordrng 1 W10501260 (cover-evap)"

Near Ranch Rd 1, Stonewall, TX 78671
James C.

James C.

WASHER AMANA NTW4605EW1 Arrived on site and tested operation. I found water in tub and ran drain cycle. Water drained properly. Customer stated the unit kept filling with water and would not advance so he unplugged unit. Tested suspension and checked for faults. I found suspension good and no faults. Inspected drain for obstructions and found to be clear. Ran calibration and auto diagnostics. Unit tests good. Job complete

Near W Newcastle Dr, Marble Falls, TX 78654
Brandon C.

Brandon C.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for customer complaint of lights flickering and UI control not responding to cubed ice. Found control light module in fresh food section was faulty, also found UI ice controls not functioning properly, I replaced light module in fresh food section and replaced UI control, unit tested good."

Near Southern Sunset Cove, Driftwood, TX 78619
Kevin B.

Kevin B.

WASHER WHIRLPOOL WTW8500DW0 "arrived on site and found saved error codes F0E3, F0E5, found wash plate is loose again. Attempted to remove basket to inspect gearcase but found it is seized. Entire center of washer will need to be replaced, customer also says there is a communication error code that shows between the control panel and control board. Will need to order almost every Available part for the washer, repair will need two technicians and two hours to complete, repair is not cost-effective. At this time washer is not leaking water on the connections or tub; ordrng 1 W10512164 (tub-outer) and 1 W10597575 (filter) and 1 W10752187 (screw) and 1 W10752189 (screw) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10754448 (clutch) and 1 W10811960 (spin basket) and 1 W10812418 (cntrl-elec) and 1 W10861501 (console) and 1 W10909670 (nut-spaner) and 1 W11032711 (washer) and 1 W11173599 (HOUSING) and 1 WP8533928 (screw) and 1 WPW10109200 (screw) and 4 WPW10249633 (screw

Near Napoli, New Braunfels, TX 78132
Joseph C.

Joseph C.

REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Arrived on site for “leaking in freezer” complaint. Inspected unit and found fill tube not all of the way inserted into ice maker. Adjusted fill tube and cleared ice. Unit is performing as designed. No leaks detected, at time of service."

Near Lott Ave, Austin, TX 78721
Robert J.

Robert J.

WASHER MAYTAG MVWX655DW1 Arrived on job for complaints of noise. Found basket out of round causing tub to bang against sides. Ordered basket. ; ordrng 1 CNOTE (AUTHO NEEDED) and 1 W10752719 (basket)

Near Black Hills Dr, Austin, TX 78748
Jonathan  S.

Jonathan S.

DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found rinse aid dispenser on lowest setting, adjusted to setting to 3. Measured incoming water temperature and found within range. Performed diagnostics mode , no fault codes. Monitored test cycle and measured amp draw, found heater drawing 6.5 amps. Tested heater temperature at end of test cycle and found working. Spoke with customer on user care guide. All tested good, no water leaks detected."

Near La Dera Dr, Andice, TX 78628
Tyler B.

Tyler B.

REFRIGERATOR KITCHENAID KFIS27CXMS5 "Arrived on site for unit not making ice. Found ice stripper failed, removed and replaced ice maker and harness and tested good. No leaks on site Ice maker

Near Edgemont Dr, Austin, TX 78731
Jonathan  S.

Jonathan S.

DRYER WHIRLPOOL WED94HEXW0 Arrived on site for dryer catching fire. Customer had removed dryer from home and had in garage. Removed top and inspected. Found fault coming from heater relay and had melted wire harness (see SD-QuickPic). Called Whirlpool safety team and spoke Lashonda. She stated that they will contact customer. Wire harness is NLA.

Near Ventana Canyon, Leander, TX 78641
Tyler B.

Tyler B.

DISHWASHER JENN-AIR JDB9200CWP2 "Arrived on site for unit door falling down, and dispenser not opening. Found spring on dispenser damaged and will need new dispenser to repair, found link had wore thin and snapped, replaced link and greased contacting surfaces, and tested good. ; ordrng 1 W10876529 (detergent disp)"

Near Deepwoods Dr, Austin, TX 78731
Thomas L.

Thomas L.

REFRIGERATOR WHIRLPOOL KSSO48QTX00 Arrived on site or unit that Will not dispense ice through the door. Customer previously defrosted the unit for me because the dispenser motor was encased in a solid block of ice. Now that the block of ice is gone you can see the dispenser motor wires are almost broken due to corrosion. If touched the wires would break for sure. At the current moment the motor will turn the auger but very slow. The customer will try the dispenser once some ice is made . All water connections are dry.

Near Marshall Ct, Georgetown, TX 78628
Wesley P.

Wesley P.

WASHER WHIRLPOOL CAE2745FQ1 Arrived on site Installed drain hose. All checks good. Unit is now operating as designed

Near Leon St, Austin, TX 78705
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived onsite for customer complaint of bottom mount refrigerator not cooling in RC section. Found evaporator all frosted over with ice. Attempted to turn on heater in diagnostics and heater did not turn on. Ordering defrost heater and returning with control and damper. Customer will have unit throughly defrosted prior to visit on 10/1. All water connections were dry at time of service.; ordrng 1 WP12729128 (heater)

Near Sims Ridge Dr, Nolanville, TX 76559
Thomas L.

Thomas L.

REFRIGERATOR LG LFX25991ST.ASTCNA0 Arrived on site for no cool condition. Tapped system to find that the unit did have a full charge and no leaking evaporator. Unit has an inefficient compressor. Replaced compressor. Customer will allow time for the unit to reach operating temperatures. Water connections were dry.

Near Sandpoint Cove, Austin, TX 78717
Arthur B.

Arthur B.

DRYER MAYTAG MEDB855DC4 "Arrived onsite to install new motor and closer wheel on dryer from prior visit’s diagnosis. Removed and replaced both parts, reassembled and tested. Dryer still receiving L2 error. Checked cutoff and found continuity. Upon inspection of heating element, found broken wire. Unit will now need element. R/S for 9/27. Unit unplugged at this time.; ordrng 1 WP3387747 (element)"

Near Riata Cir, Harker Heights, TX 76548
Al R.

Al R.

WASHER WHIRLPOOL WTW5000DW2 "Arrived to inspect washer not spinning.Confirmed the complaint and noticed the belt (W11239857) was broken.Went to office and got new belt from parts.Installed belt, reassembled and washer now works as designed.All water lines were dry at the end of service.Job com"

Near Scenic Dr, Georgetown, TX 78626
Brandon C.

Brandon C.

WASHER WHIRLPOOL MVWB865GW0 "Arrived on site for customer complaint of washer not turning on, found faulty console, I replaced console, unit tested good.

Near W Cave Loop, Dripping Springs, TX 78620
Lou S.

Lou S.

REFRIGERATOR JENN-AIR JSC23C9EEM00 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the FC upper light and all lights are operating as designed. No water leaks observed during service, job completed."

Near Flamingsworth Hollow Dr, Austin, TX 78750
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KDTE204ESS1 Arrived on site to test unit for unit not washing. Test unit and found bad control board. Will need to replaced board at no charge board covered under 5 year warranty ; ordrng 1 CNOTE (C NOTE ) and 1 W10854225 (CONTROL BOARD )

Near Gaston Ave, Austin, TX 78703
James C.

James C.

DRYER MAYTAG MED5630HC0 "Arrived on site and installed new motor bracket, motor and sound pads. Unit operated properly for 10 minutes of timed dry with blanket in the drum. Loud vibration has stopped. Job complete"

Near Fox Cir, Burnet, TX 78611
Clif L.

Clif L.

MICROWAVE WHIRLPOOL WMH32517AB0 Arrived on site to diagnose a microwave that is not heating and has burning odor. Tested unit and found failed diode. Replaced diode and tested unit. Found all is functioning properly at this time.

Near Sheffield Way, Round Rock, TX 78665
Joseph C.

Joseph C.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for “gap on top of right side of right door” complaint. Customer is not satisfied with same portion of new door. Please inspect new door, before sending to customer. Office will need to set return schedule, due to new door needing to be manufactured. No leaks detected, at time of service.; ordrng 1 LW11037738 (dor-fip (STAINLESS))"

Near E 48th St, Austin, TX 78751
Paul R.

Paul R.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher that’s not draining. I found the drain pump getting voltage and humming but not turning. I removed the drain pump and found it defective. I replaced the drain pump and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.

Near Nightshade St, Austin, TX 78728

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