"Arrived on site and inspected washer and found it is unplugged. After reconnecting to power drain is immediately running. Washer is in Out mode. Cleared it by holding start button down until pump stopped ran all functions in manual diagnostic cycle, ran a calibration cycle, and washer passed an automatic test cycle. No fault found with washer

"Arrived on site to install previously diagnosed and ordered part. Due to the detergent dispenser door being damaged, I removed and replaced the dispenser and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit warm inside and the fans on. I found the thermostat turned off and when I turned it on, the air got cooler, but not cold. I inspected the evaporator and found it with no frost pattern and bone dry. Pulled the unit out and checked the compressor and found it at 1.01amps at start up and equalized at .77amps. . No water connections to the unit, job completed."

Arrived on site to test unit for turntable not turning. Found bad tt motor. Replaced motor. Test unit and unit test good job complete.

Arrived onsite for a washer not draining. I found the basket full of water and with the correct voltage to the pump I found it humming put not removing the water. I emptied the washer and inspected the pump finding nothing in it to prevent it from working. I replaced the pump and tested the washer. All is working as designed. Call complete.

"Arrived on site for a washing machine that is making extremely loud sounds during the spin cycle. Inspected unit and work area. Ran the unit through diagnostics and found the unit working as designed with no stored error codes. Check underneath and found that the cam and belt had been slipping causing the abnormal sounds Replaced both parts and tested the unit. The unit again to work and operate as design.Call complete."

"Arrived on site for too much ice. Diagnosed a defective bin thermistor,replaced defective bin thermistor.

"Arrived on site for a unit that has Erotic flames. Upon inspection, I found that the unit was not converted to lp, I installed the kit and tested the unit and found unit operating as designed. No leaks

Arrived on site to replace thermal fuse for dryer. Replaced fuse and tested unit. Found all is working properly at this time

Arrived onsite for a washer that would not go into wash cycle and is humming when you plunge it in. Upon inspection I found that the motor tested at 13ohms which is within specs. I tested the drain pump and found that it tested good as well i checked for any. Obstruction in the drain pump and found nothing so then I checked the motor stator and found no damage to the rotor Or the stator. I replaced the control and tested unit and found unit operating as designed no leaks found. Job complete

Arrived on site for dishwasher not draining. Upon arrival confirmed issue and found no clogs in lines or disposal. Found motordrain motor failing as well as multiple rusted parts and cracked in tub and seals making unit unsafe to disassemble further without causing irreversible further damage. Will need findings reported to ahs. Parts# not available. Call complete

"Arrived on site for no cool. Cool temp in freezer section compressor running diagnosed a refrigerant leak job will need a new evaporator,compressor and drier

"Arrived on site for washer having off Balance loads, inspected unit and work area. Entered diagnostics and retrieved error codes F0E3, F0E5 and F2E1. I then Cleared the error codes and ran a diagnostics cycle and it passed on every step. While in diagnostics I found that the gear case was making loud bearing noises, I tilted unit backwards and found no oil. Installed new parts and calibrated control to new gearcase. I then ran a diagnostics cycle and everything passed with nothing from normal. Unit is now operating as designed. No leaks where observed during service.

Arrived onsite for torn oven gasket and repaired gasket by installing new gasket and cleaning exterior. Completed repair. Also provided service on a kenmore trash compactor with a bad 3 way switch. Determined 3 way switch will repair function. Model and serial missing.

Arrived onsite for unit shutting off and not draining. Determined glass stuck in the drain housing. Drain motor burned out.

Arrived on site to install previously diagnosed parts. Installed new console and tested. Unit is now operating as designed.

Arrived onsite for a disposal that is making a loud grinding noise. Upon inspection I found that the blades have rusted off and gotten logged In the unit. I installed new disposal and tested it and found that the unit operated as designed. job complete

Arrived onsite for a vent hood that has broken switch. Upon inspection I found that the switches the broken and or missing and the switch housing was broken as well. Job complete

"Arrived on site to diagnose ice machine that is leaking. On arrival inspected unit and found the valve had ruptured. Unit is outside, and recent freeze busted the valve. On inspection of the unit found the compressor is almost completely rusted through, and is likely to fail and leak any time. Unit has also been on with no water, and pumps are burnt out. Customer will replace unit due to rust and damage. Call complete."

"Arrived on site for washer not starting . Ran diagnostics and found latch failed. Only latch needed replaced latch ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site for washer not completing cycles or locking lid. Upon arrival confirmed issue and found E9 in diagnostics indicating a lid lock error, after further testing I found inner workings of lock broken. I made repairs. Found unit could cycle through setting as designed with no leaks. Call complete

"Arrived onsite for oven with no power. On inspection the unit had no display, gain access to the power out. It test with 248vac, tested the power cord it tested good. Looked over all control boards and found no issue, test power to control board read 0 volts. Tested the thermal fuse and it was open. Replaced the thermal fuse in tested unit and it now has power. Preheated unit to 300?.

"Arrived on site to replace previously ordered parts for refrigerator. Replaced dispenser motor, yoke, and spacer, and tested unit. Found all is functioning properly at this time.

Arrived onsite and found unit operating with failed door switch. Advised customer on findings. Completed repair and tested.

"Arrived onsite for burner making a buzzing noise. On inspection Lund the front left burner making a buzzing noise.

Arrived onsite and found unit operating with fill cup full of ice. Advised customer on failure. Defrosted unit with steamer. All else checks good advised customer on repair. All checks good. Advised customer on pre indicators. All else checks good.

Arrived onsite for noisy dryer and found the pulley wheel seized. Cleaned lint through access panel and replaced pulley to repair. Unit is now operating as designed. Advised customer on repair.

Arrived onsite for dispenser door not opening and spoke with landlord about repair vs. instruct on putting the pod In the bottom manually. Provided instruct on manually depositing the pod to the tenant.

"Arrived on site for dryer not heating . Found hi limit had blown . Replaced thermostat. Unit is heating properly now . Found exterior venting completely clogged ,causing failure. Highly recommended to have vents cleaned . Job complete"

"Arrived on site to diagnose dishwasher leaking from under unit, when not I'm use. Examined unit and found the valve had cracked where the solenoid meets the housing. Found replacement valve was broken on connector piece. Picked up 2nd valve from office and installed. Could not test unit, advised customer that the seal on their supply line had dry rotted and split when it was removed from the first valve, and they need to replace. Once customer attaches new water line all should be working as designed. Call complete."

Arrived onsite for the dishwasher unresponsive and found the unit was on a switch and turned off and the customer was unaware of the switch. Restored power to the unit by flipping the switch. All checks good. Unit is now operating as designed.

Arrived onsite to install previously ordered parts. Replaced valve W11434044. During valve replacement noticed supply hose is a little corroded. Showed picture to customer. Customer may need to replace supply hose. Test unit and unit is operating as designed. No leaks present at this time

"Arrived on site. Ran diagnostics sensor not sending power to valve continued diagnostics all other test passed,ran unit through a normal cycle weak water flow to pan diagnosed unit will need a new pump and valve. Replaced pump and valve ran diagnostics all test passed

Arrived on site to test unit for bottom door seal broken. Replaced door seal. Test unit and unit test good job complete.

Arrived on site to replace right track. Replaced track test unit and unit test good job complete.

"Arrived on site and inspected dryer and found is making noise while running. Found a Clothing item in fan blade housing After clearing item dryer is now running quietly.

Arrived on site to diagnose a refrigerator with a stuck filter. Tested unit and found all is functioning properly at this time and no repairs needed. Removed and installed new filter homeowner provided. No leaks were found at time of service.

Arrived onsite for a washer that is making a loud screeching noise when in spin upon arrival I was not able to duplicate the noise. But after running a load of cloths the noise showed itself and was able to determine that it was caused by the cam I replace the the cam upon doing so I found dust from the belt so I replace the as well and then tested the unit and found that the noise was gone. No leaks of any kind

"Arrived site inspected microwave and found it is heating properly at this time, Literature says unit is a 1600 W on several retail websites but microwave is actually 900 W. discussed correct operation with homeowner, job complete"

Arrived on site to diagnose washer that stopped making operational sounds from the console. Tested unit and found the beeps and notification sounds were missing. Replaced console and tested. Verified all sounds present and working as designed. Call complete.

Arrived on site to diagnose refrigerator making noise when running the icemaker. Tested fill cycle and found horrific noise coming from icemaker valve solenoid. Replaced with new double valve and verified all functions working as designed. Call complete.

Arrived on site for dryer not heating. Upon arrival confirmed issue and found stable power supply. Found element broken after verifying all other parts integrity. Replaced element then reassembled and tested unit. Found dryer working as designed. Call complete

Arrived on site for washer not completing cycles. upon arrival confirmed issue and found f8e1 in diagnostics. Found inlet valve failing. Replaced valve and found unit functioning as designed with no leaks. Call complete

"Arrived on site to install previously diagnosed parts. Installed new tub gasket and lower door gasket. Tested unit in a pro wash and unit is now operating as designed, no leaks where observed during service. Job completed."

"Arrived on site for washer, inspected unit and work area. Customer complaint was washer stoping in the middle of cycle. Gained access to diagnostics and found no stored error codes. Tested capacitor and found it reading low, also control was not responding well. Got authorization to replace capacitor and control. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."

"Arrived onsite to assess unit. Found unit exhibiting inefficient compressor. Removed compressor and found no signs of excessive oil in the lines. Replaced compressor, dryer and access valve . Pulled vacuum and held. Charged per spec and ran unit. Compressor is running and unit is cooling. Instructed customer to place a bottle of water in the freezer compartment and monitor. Water should freeze and remain frozen for 24 hrs before loading. Job complete"

Arrived onsite for a washer that is making a loud screeching noise when in spin upon arrival I was not able to duplicate the noise. But after running a load of cloths the noise showed itself and was able to determine that it was caused by the cam I replace the the cam upon doing so I found dust from the belt so I replace the as well and then tested the unit and found that the noise was gone. No leaks of any kind

Arrived onsite for a range that is showing keypad disconnected code. Upon arrival I found that the unit would not respond to my inputs I power cycled the unit and found no change. Upon further inspection I found all connectors at the control good and Secured. I then replace the control and tested the unit and found the unit operating as designed. Job complete

Arrived on site for refrigerator with failing leds. Upon arrival confirmed issue. Found failure in fc light and replaced it. Found light functionality restored. Call complete

"Arrived onsite for oven not heating correctly. On inspection I took the temperature of the oven. Set the oven to 350? and on the first time it heated up to 348? and cooled down to 317?. It never heated past 350?. I turn the breaker off for 1 minute and retested the heat, it went to 390? and cooled to 332? it did this 3 times, oven is operating as designed."

Arrived onsite for washer not spinning. On inspection found belt was off the pulley. Found a cats toy under the washer that might have knocked the belt off the pulley. Unit operating as designed and No water leaks detected during service.

"Arrived onsite for dryer not heating. On inspection checked the thermal fuse, it was good. Looked at the heater it was good. Tested the voltage at the wall found 124 vac on L1 and 71 vac on L2. Customer got a new breaker and installed it. Tested unit and it is operating as designed."

"Arrived onsite for not spinning correctly leaving clothes wet. Upon arrival ran diagnostics and got error codes F0E3 overload , F7-E1 tachometer missing or wrong signal. Ran components test and unit will not agitate. Found failed actuator. Replaced actuator W11481722. Test unit and unit operates as designed. No leaks present at this time. Job complete"

Arrived onsite to install previously ordered parts. Replaced sump and motor and test unit. Wash motor now energizes and pumps water correctly. Unit is operating as designed. No leaks present at this time. Job complete

Arrived onsite for broken light switch. Upon arrival inspected unit and found failed switch. Replaced switch W11123941. Unit operates as designed. Job complete

Arrived on site to diagnose a washer that is constantly draining. Found lid was left open with water in tub causing unit to go into fault mode. Reset controls and advised customer on findings. No further repairs needed and no leaks were found at time of service.

"Arrived on site for not dispensing water. Diagnosed a frozen water tank,defrosted water tank added sealer to gaps between fan scroll and air tower."

"Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer advised that they can run 355 minute cycles and clothes are still barely dry. She advised that no matter what cycle it is, including time dry, that the unit has problems. Ran the unit on a normal dry cycle using a vent test kit and found the vent tester reading poor airflow circulation for all dryers. I tested it with the vent hose removed and found good airflow circulation for all dryers. I did advise the customer that the issue is going to be with her venting and found their vent hose was about 7 feet long and had collapsed on top of each other several times. Did advise the customer to change their vent hose to a periscope style vent hose due to the positioning of their exhaust going through the house. I also advised that if they have further issues past that, the issue most likely would be with their venting going through the house. The husband had advised that they believed the dryer vented into the attic which probably is causing their issue. The customer is going to go ahead and try to figure out where the venting is and correct it and will call back if any other issues persist. Call complete."

"Arrived on site to inspect dryer noises and burning odors. Upon further inspection, I tested the unit and immediately I heard the banging noise and could smell so,etching burning. As I disassembled the unit, I found a sheet metal screw in the front drum seal on the left side (photos). Once disassembled, I pulled the unit out and removed the element and found the middle metal plate badly warped and so,w lint on the element that was burning. I tested the rollers and tension pulley and found they needed to be replaced as does the drive belt. I removed and replaced the element, both rollers, tension pulley and belt. Cleaned the unit (before & after photos) and reassembled the unit. Retested and the unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the FC & RC modules going bad and per service pointer #W11606409, I removed and replaced all 12 modules (5 in Fc & 7 in RC) and tested operations. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishes leaking water. Upon further inspection, the customer provided a photo of water on the floor at the bottom the door left side. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I removed the toeplate and outer door panel and retested several times and could not duplicate the leak. After approximately seven tests, the unit finally began to leak at the bottom left corner of the door. I traced the leak back to the top left side the door where water was leaking through the door gasket. I removed and replaced the gasket and cleaned the water from the door and areas of the leak and retested. Unit is operating as designed with no further leaks. I recommended the customer monitor the unit and if they see it leaking again to call it in for service. No water leaks observed at the end of service, job completed."

"Arrived on site to inspect range oven temps. Upon further inspection, the customer advised that their inspector advised the unit oven was too hot at 40 degrees over preheat temp (390/350). I advised the customer that its normal for the unit to get hotter than the preheat temp. Using my multimeter, I placed my thermal lead in the center of the middle rack and tested temps on Bake at 350 degrees. My preheat temp was 456. Next four readings were 289, 376, 299, 368 for an average temp of 357.6 degrees. I advised the customer that the unit is operating as designed. I tested the cooktop burners and they all are operating as designed. No gas leaks detected during service, job completed."

Arrived on site to diagnose a refrigerator that was leaking. Found icemaker fill line was frozen due to previous issue. This caused it to fill outside of the icemaker and run into bottom of freezer. Line is clear and no leaks found during testing. Job is complete.

Arrived onsite for f7 error code. Tested and reset heater function in diagnostics and found unit is now operating as designed. Advised customer on repair. All checks good. Advised customer on use and care.

Arrived on site oh and inspected washer and found hot water and cold water are swapped. After correcting incoming water supply washer is now operating normally. job complete

Arrived on site for a washing machine that has a cracked valve. Inspected unit and work area. Did confirm the customers complaint and replace the water valve. The unit began to work and operate as designed. Call complete.

Arrived on site for a washing machine that is unresponsive and wont power on. Inspected unit and work area. Found the unit full of water and the control not doing anything. Checked underneath and found the drain pump cover and connector disconnected from the actual drain pump. Re-fixed the connector back onto the drain pump and immediately heard the unit drain out and allow the control to start working. Ran the unit through an auto test in the unit ran as designed. Call complete.

"Arrived on site and inspected dryer and found door switch is broken, after replacing it dryer is now heating and running properly, job complete"

"Arrived on site and inspected oven and found at preheat oven is 345? one set to 350?. Recommended raising overall temperature +20? and show customer where calibration function is found in case they need any future adjustment. No further repair is required at this time, job complete"

Arrived on site for washer not completing cycles are filling up. Upon arrival confirmed issue but found F7 E4 and diagnostics but no other codes. After further inspection I found the magnetic strip around the slider separating and replaced slider then reassembled and tested unit and found washer could complete cycles as designed. Call complete

Arrived on site for dryer needing previously diagnosed handle. Upon arrival installed required part. Found unit working as designed. Call complete

Arrived on site for refrigerator not dispensing water. Upon arrival confirmed issue and found ice bin low as well as no water being dispensed. Found cutoff valve off behind unit and reapplied water supply to fridge. Found dispenser as well as ice machine receiving water with no leaks or failures. Instructed customer on tips to check for if issue occurs again. Call complete

"Arrived on site to diagnose washer that was not running loads, wouldn't go past sensing. Examined unit and could not get it to enter diagnostic mode. I checked wiring and found a broken wire in the harness going to the drain pump. I repaired the broken wire with a solder seal, and tested control and drain pump. Found both had shorted when wire failed. Replaced control and drain pump. Ran unit and verified all working as designed. Call complete."

Arrived on site to follow up on dishwasher that was leaking after a couple cycles. Examined door seal and found it was installed backwards. Removed seal and corrected orientation and reinstalled. Tested cycle with door seal in place and found no leaks. Unit working as designed. Call complete.

Arrived on site to diagnose refrigerator with issues with rail. Found million had cracked and broken at one joint. Replaced million rail. Tested and verified proper operation. Call complete.

"Arrived on site to inspect cooktop burner not igniting. Upon further inspection, I tested the burners and found the back left burner is not igniting. I removed the cooktop and found the ignitor not plugged into the spark module. Connected the harness and tested and unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the oven outer door glass being damaged, I removed and replaced the outer door glass and installed the nameplate. Tested the unit and it is operating as designed. Job completed."

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not responding. Entered diagnostics and found error code F0E2. Unit would not let me run diagnostics cycle. Gained access to console and replaced it. Ran a diagnostics and found that the drain pump was also, clogged. Used my shop vac to remove water in pump and clean it out. Unit is now operating as designed and no leaks where observed during service. Job completed."

Arrived onsite to install previously ordered parts. Replaced control W11170317. Calibrated unit . Test unit and unit operates as designed. No leaks present at this time. Job complete

Arrived on site to replace previously ordered parts for refrigerator. Replaced dispenser motor and yoke and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite to install previously ordered parts. Replaced ice container W11244434. Unit is operating as designed.

"Arrived on site and found Dryer is noisy while running, disassemble dryer and found blower wheel has cracked, took one picture. Replaced blower wheel and dryer is now running quietly, job complete"

Arrived on site for lid of dryer on right side not sitting properly. Found lid had slipped off lock . Repositioned lid to sit flush with cabinet . No other issues found . No lint build up at time of service. Job complete

"Arrived on site and inspected ice machine and found it is off and there is no ice production. powered on ice machine and purge cycle began filled with water and drain properly. Ice making cycle then began and all functions are working properly. Discussed correct operation with homeowner , job complete, documented with techline 7735409345"

Arrived on site. Replaced left side door checked water dispenser good no leaks. Checked door operation and seal good.

Arrived onsite and repaired unit operating with failed function and found long fill error code only. Found hot water restricted. Restored function by restoring hot water function by cleaning fitting. All checks good. Unit is now operating as designed.

Arrived on site for washer leaking on left side at hoses . Found unit not hooked up to supply valves . Valves are leaking . Informed customer that would be a plumbing issue. Job complete

"Arrived on site to inspect microwave venthood light not turning off. Upon further inspection, I found the venthood light off when I arrived. I tested the light and it is operating as designed and could not duplicate the complaint. I removed the glue from the bulb thats placed on it to keep it from coming out during delivery and found the bulb loose in the socket. Removed the light to inspect and it is good. Re-installed the bulb and tightened and retested and it continues to operate as designed. I advised the customer of my findings. I recommended the customer monitor the unit and if it continues to call it in for service, at which time, I would order and replace the main control."

Arrived onsite for refrigerator ice maker not making ice. Upon arrival inspected unit. Found bail arm extension not positioned properly. Positioned arm and tested. Unit harvested and continued making ice. Notified customer to monitor arm position if ice production slows down. Job complete

"Arrived on site to diagnose unit that is not going past sending cycles. Customer said before the unit stopped working they had heard it making a screeching sound. Checked under unit and found the slider had cracked and separated, and was contacting the clutch. Customer also notified that slider is likely all we need, but we may have to replace the clutch if there's and restricted movement due to rubbing ; ordrng 1 W10734521 (Slider) and 1 W10754448 (Clutch)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit not cooling. Inspected unit and was not cooling at all. Pulled unit out on my floor protector and checked compressor and it was running. Unit will need sealed system repair. Office to order parts and reschedule when parts are available. Sealed system is covered under warranty; ordrng 1 W11592010 (Compressor) and 1 W10658301 (Condenser) and 1 W10843121 (Non UV-DRIER) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 Oillessgauges (Oil less gauges)"

"Arrived on site to diagnose dishwasher that had track issues and dispenser door not closing. on arrival for updated rack adjustors, and a new dispenser. Replaced and tested. Verified unit working properly. Shortly after leaving customer informed me the new dispenser was defective and the rinse aid cover popped off. Ordering new rinse aid dispenser, rack stop. ordrng 1 W10861000 (Dispenser) and 1 WPW10508950 (Rack Stop)"

"Arrived onsite for a dryer that in not drying cloths. (Unit is Stacked).. upon inspection I found that the had poor air flow and the heating element was not coming on ; ordrng 1 WP3392519 (FUSE-THRML) and 1 WP279843 (Heating element) and 1 WP3404154 (Thermostat high limit)"

Arrived on site for washer not working. Upon arrival confirmed issue. Found control getting power but not turning on.

"Arrived onsite for dishwasher not working. On inspection I was having a issue with getting the unit in diagnostics mode. Once in diagnostics mode I could not retrieve the error codes. I started it in diagnostics mode and the error codes showed on the display. F5E1 F4E3, and the green LED was on until the door was shut then the green light on the door would go out. Water would come on but the spray arms never moved. ordrng 1 W11306302 (Control board)"

Arrived onsite and found that the unit control had shorted during a brief power outage. Ordering control to repair unit. Attempted reset to restore function. No change. ordrng 1 W11356248 (Appliance manager) and 1 W11356247 (User interface)

Arrived onsite for fan speed error and determined fan assembly failure. Completed repair and tested. All checks good. Unit is now operating as designed. Advised customer on repair.

Arrived on site to test unit for upper rack falling and rusted rack. Test unit and found both tracks broken unit not falling under special project on the serial number. Will need to replace both track and adjuster and upper rack . Ordering new upper rack 1 W10194861 (Upper rack)

"Arrived on site for range, inspected unit and work area. Customer complaint was outer glass broke when the handle came lose. Inspected unit and handle is missing screws and will need the outer glass. Office to order parts and reschedule when parts are available. No leaks where observed during service. ; ordrng 1 W11176456 (Outer glass) and 1 W11178521 (Nameplate) and 1 W11428245 (Screws)"

"Arrived on site for range, inspected unit and work area. Customer complaint was outer glass broke when the handle came lose. Inspected unit and handle is missing screws and will need the outer glass. Office to order authorization C-Note. No leaks observed during service. ; ordrng 1 W11176456 (Outer glass) and 1 W11178521 (Name plate) and 2 W11428245 (Screw)s and 1 Orderauthorization (Authorization)"