Local Reviews
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Jerry C.
DRYER MAYTAG MEDX655DW1 "MEDX655DW1 Arrived to inspect start button. I found the switch had fallen into the control panel. I was able to re-instal it and then tested. Operational test good, no lint within chassis."
Tyler B.
DRYER WHIRLPOOL MEDB835DW4 "Arrived on site for unit not heating, started unit and had no heat. Removed back and found all fuses good, found heater shorted out. Replaced element and tested good."
Tyler B.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for unit not draining, found roof nail jammed in pump. Pump still good, reinstalled and tested good , no leaks on site"
Brandon C.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to replace deli drawer and control, after replacing unit tested good."
Lou S.
MICROWAVE KENMORE 401.8852301 arrived on site to install previously diagnosed and ordered part. I removed and replaced the control thermostat and tested the unit. The unit still did not power on. I advised the customer of my findings and that the main control is no longer available. I removed the thermostat and the customer asked that I take the unit with me as she is going to purchase an new unit. I took the unit to throw in the trash as a favor to the customer. Job completed.
Jonathan S.
REFRIGERATOR WHIRLPOOL KFIV29PCMS01 Arrived on site for refrigerator having water in bottom of RC. Inspected RC and found drain tube frozen. Found drain had wrapped and causing water to escape drain pan. Will need to replace drain pan and inspect ice box. Schedule return for Monday. Customer requested PM appointment for return. ; ordrng 1 SEENOTE (REQ PM ) and 1 W10836964 (DRAIN PAN)
Scott M.
WASHER WHIRLPOOL WET4024HW0 Arrived on site for lock issues . Ran diagnostics and found lock issues again . All other features appear to be normal .did find that the tub cap has been rubbing and starting to fray . Ordering lid lock and tub cap and adapter . Also recommend changing out control same time as lid lock . No water leaks detected at time of service . Please call to set up return date .; ordrng 1 W10869789 (latch) and 1 W10882109 (TUB RING ) and 1 W11187713 (ADAPTER )
Luis M.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for ice build up. Removed deli drawer found small amount of ice on evaporator coil,unit cooling correctly no ice on cover. Called tech support(7723995788) per tech support changing defrost setting to basic. File #7723995788"
Wesley P.
MICROWAVE WHIRLPOOL WMH32519HB2 Arrived on site for noise and bent frame. Advised customer on noise. Appears normal. Uninstalled microwave for 8th in bend on right side. Found bent rear panel and frame. Documented with pictures. Customer requesting replacement.
James C.
DISHWASHER KITCHENAID KDTE104ESS4 Arrived on site and tested operation. I found the upper rack uneven and would roll out once pulled away from rear manifold. I found that the adjusters were not aligned properly on the dish rack. Corrected alignment and tested. Unit tests good and all functions working properly. Job complete
Jonathan S.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for refrigerator leaking water in bottom of RC. Customer stated that water from refrigerator had damage floor(see SD-QuickPic). Customer complained about silicone coming off at top of FC. Performed diagnostics and gained access to evaporator drain. Removed air chamber and found water com from backside air chamber. Removed ice box and found no in correct position. Waded sealer gum on back side adapter. Found ice underneath drain pan and caused to bow. Removed ice from drain pan and removed drain pan. Installed new drain pan and tested drain. Assembled evaporator panel and air chamber. Removed silicone on top of FC and added silicone between cabinet and cavity. Tested all other operations. All tested good, no water leaks present."
Luis M.
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Arrived on site for refrigerant leak in system. Removed evaporator,installed new evaporator and a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on. Checked low side pressure good checked frost pattern good unit cooling down correctly"
Luis M.
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Arrived on site for no cool in fresh food. Found no,air flow from fan motor diagnosed faulty evaporator fan motor. Removed faulty motor installed new fan motor powered unit on good air flow from fan unit working as designed. ; used 1 WP2315539 (MOTOR EVAP) from stock"
Luis M.
REFRIGERATOR WHIRLPOOL ED2KVEXVL01 "Arrived on site for no water. Diagnosed frozen water lines,defrosted water lines ran water dispenser,water dispensing from dispenser unit working as designed."
Diego G.
MICROWAVE WHIRLPOOL WMH73521CS5 Arrived on site. When attempting to replace door assembly found new door assembly damaged in box. We need to re-order door assembly to repair unit. Office to reschedule; ordrng 1 W10913378 (DOOR ASSY )
Diego G.
MICROWAVE WHIRLPOOL WMH73521CS5 Arrived on site. When attempting to replace door assembly found new door assembly damaged in box. We need to re-order door assembly to repair unit. Office to reschedule; ordrng 1 W10913378 (DOOR ASSY )
Diego G.
MICROWAVE WHIRLPOOL WMH73521CS5 Arrived on site. When attempting to replace door assembly found new door assembly damaged in box. We need to re-order door assembly to repair unit. Office to reschedule; ordrng 1 W10913378 (DOOR ASSY )
Al R.
WASHER MAYTAG MHW5100DW0 Arrived to inspect washer not draining properly. Service tested the unit and got code F9E1- Long Drain.Removed and replaced the drain pump. Reassembled unit and unit tested as designed.All water lines were dry at the time of service.Customer OOW and charged:
Jonathan S.
VENTHOOD WHIRLPOOL KXU2836YSS0 Arrived on site for venthood not powering on. Performed diagnostics and gained access to motor disconnected quick connector at motor and powered unit on. Tested voltage at quick connector and within range. Connected motor and tested. Unit was working. Called tech support and spoke with Chris (SR#7724001299). He stated that no intermittent issue have been documented with unit. Spoke with customer on user care guide. Possible user error. Customer stated that he would press fan button to turn on and fan button is for off only. Fan turns on by pressing fan speed. Called service manger and will honor service fee for 90 days
Tyler B.
WASHER WHIRLPOOL WTW7300DW0 "Arrived back on site for GEARCASE clutch and rotor install. Replaced clutch GEARCASE and rotor and tested good, no Leaks on ste"
Kevin B.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site and inspected refrigerator and found dispenser reservoir is frozen. Spoke with tech line and there is currently not a recommended repair for stopping this. They spoke with the engineering team who said they are aware of the possibility but there is no recommended fix at this time. They advised that the temperature be turned down in the meantime SR7724001631
Luis M.
REFRIGERATOR MAYTAG MFF2558VEM0 Arrived on site for no cool. At time of visit unit working per customer unit was making clicking noise and stopped cooling unit started cooling after about 3 days of no cool. Power cycled unit compressor not powering on starter clicking diagnosed faulty starter installed new starter powered unit on compressor powered on.
James C.
REFRIGERATOR KITCHENAID KSC23C8EYY03 Arrived on site and found fresh food evaporator completely frozen over. I ran diagnostics to test fans and found to be good. I found the unit has a failed evaporator thermistor causing ice build up.. Collected diagnosis which applies to quoted labor. Customer will turn unit off to thaw ice from evaporator for service
Paul R.
WASHER WHIRLPOOL WTW7300DW0 "Arrived onsite for the washer that will not fill with water and makes a grinding noise during spin. I found the washer way out of level and the feet screwed all the way in. I leveled the basket and tub in the chassis. I checked stored error codes and found an F7E5, F3E2, & F7E9. I ran service test 51 and found the unit not filling. I removed and reconnected the valve harness and tested the unit again. I found the unit filling correctly but not agitating or spinning correctly and stopping on cycle 18 during test 51. I found the band on the slider loose and slipping. I adjusted it enough to get it to tighten up and retested the unit. The unit would agitate and spin but during spin the unit would make a rubbing noise during every rotation for a 1/4 turn. I removed the wash plate and the basket and found all clean and clear. I removed the rotor and spun the unit by hand and still had the issue. I believe the noise is coming from the slider but explained to the
Al R.
WASHER MAYTAG MVWB835DW1 Arrived to install previously ordered parts. Removed and replaced the console and unit now has power. All water lines were dry at the time of service.JOB COMPLETE.
Leonardo C.
RANGE JENN-AIR JES9800AAB Arrived on site to test unit for not getting to temp test sensor and found opened sensor. Replaced sensor test unit and found bake element not coming on unit getting hot due to broiler coming on during the preheat cycle. Will need new control board part is no longer available checked for part number and there is 13 part numbers for it all no longer available don’t know which part number to use. Office to reschedule ; saved tckt
Brandon C.
DRYER WHIRLPOOL WTW4855HW1 "Arrived on site for customer complaint of unit shaking during use, found unit needed to be leveled, unit tested good after leveled."
Brandon C.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for customer complaint of no ice production, found water supply line was turned off, once turned on, unit tested good."
Jerry C.
COOKTOP WHIRLPOOL WCG55US0HS00 "WCG55US0HS00 Arrived to inspect flame issue. I inspected the flame and elected to replace the burner caps. After cap replacement, the unit worked as designed with an acceptable flame pattern. No gas leaks detected during service."
Jonathan S.
REFRIGERATOR WHIRLPOOL ED5FVGXWS00 "Arrived on site for refrigerator not dispensing water. Per diagnostics and tested dispenser and found valve activating. Removed filter and tested and found water dispensing. Installed filter and continue to engage filter. Found water would dispense. Found bad filter head housing. Pulled unit of and turn water off. Removed bad filter housing and installed new. Turned water on to unit and inspected for leaks. Tested water dispenser while monitoring filter housing for leaks. Leveled unit. Installed filter and flush system. Cycled ice maker and found fill tube frozen. Thawed fill tube and cycled ice maker again, tested good. All checks good, no water leaks present. Paid in full on credit card."
Lou S.
MICROWAVE WHIRLPOOL WMH31017FS0 "arrived on site to inspect microwave venthood light. Upon further inspection, I turned the light on full, half then off. I unplugged the unit and plugged it back in and the light automatically came on. I verified the correct light bulb then I removed and replaced the main control and tested. When I plugged the unit back in the light did not come on. I tested the light by turning it on full, half and then off and it operated as designed. Job completed."
Al R.
DRYER MAYTAG MEDX655DW1 Arrived to inspect unit not shutting off after drying. I confirmed the complaint and removed the upper panel to the timer and saw it was not seated into the connection. I corrected the issue and tested the unit. Unit tested as designed.JOB COMPLETE
Paul R.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for the refrigerator making a squeaking noise when the right door is opened and closed. I didn’t get a return call from my pre-call. Nobody answered the door. Called the office and spoke with Jen. While holding ms opened the door. I found the toe kick not installed correctly causing the noise. I corrected the toe kick and now the unit is quiet when opening and closing both doors. Call complete.
Thomas L.
RANGE KITCHENAID KDRS407VMW01 Arrived on site for unit having issues with right front foot. Found right front adjustment shaft damaged. Replaced with new shaft. Foot now operate properly. This was an on occupied and open home.
Thomas L.
DISHWASHER KITCHENAID KDTE204EPA4 Arrived on site for unit not drying properly. Tested water temperature to find it at 115°. Ran unit through diagnostics and found a failed optical water indicator. Replaced and tested for leaks. All water connections are dry.
James C.
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and tested operation. I found the noise coming from the rail shaft. The retainer clip is missing from the right side and the shaft is falling out. Unit will need new clip to repair; ordrng 1 W10852685 (clip)
Lou S.
MICROWAVE KITCHENAID KMHS120ESS1 "arrived on site to inspect microwave with no power. Upon further inspection, the customer advised that when he closed the door to the unit all power shut off. He attempted to troubleshoot it with no luck. I unplugged the unit and removed the control panel to inspect the bottom switch. Using my multimeter, I tested ohms to the switches and all were good. I pulled the fuse and found it to be open.I removed and replaced the fuse ad tested the unit. It operated as designed, job completed."
Leonardo C.
DISHWASHER WHIRLPOOL WDF310PLAB4 Arrived on site to test unit for unit not filling with water. Test unit and found wires chewed to float and fill valve. Will need new wire harness WPW10370883
Al R.
WASHER WHIRLPOOL WFW9150WW00 "Arrived to inspect unit not balanced. Took off front lower panel and checked to see if this unit is designed for 4 shocks and verified it is supposed to have 4, not 3. Unit was worked on 2 years ago by another service company. I photographed the inside of unit to illustrate there needs to be 4 shocks for this unit to balance as designed. Authorization sent to ERIKA. Unit needs an additional shock.; ordrng 1 CNOTE (AUTHORIZATION )"
Diego G.
REFRIGERATOR WHIRLPOOL ED5FHEXVQ01 Arrived on site. After further diagnosis found only needed relay. Removed relay from compressor and replaced. All functions tested OK. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Diego G.
REFRIGERATOR WHIRLPOOL ED5FHEXVQ01 Arrived on site. After further diagnosis found only needed relay. Removed relay from compressor and replaced. All functions tested OK. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Diego G.
REFRIGERATOR WHIRLPOOL ED5FHEXVQ01 Arrived on site. After further diagnosis found only needed relay. Removed relay from compressor and replaced. All functions tested OK. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Paul R.
OVEN WHIRLPOOL WFE745H0FS0 Arrived onsite for the range with the RR and LR burners not working again. I found the LR burner working as designed. The knob is defective and not grabbing the shaft correctly. I showed the customer this on the previous visit and he did not want me to order the knob because of the price. I tested the RR burner and had 247VAC out of the infinite switch I replaced on the previous visit and the heater is no longer working. Mr wants to go ahead and replace the knob.
Scott M.
WASHER WHIRLPOOL WFC7500VW2 "Arrived on site for clothes not spinning out properly . Ran diagnostics no error codes as well as a calibration cycle . Put unit in spin cycle as well as clean cycle , no errors . All is checking out normal . If customer is still experiencing issues recommend replacing MCU control. No water leaks detected at time of service . Job complete ."
James C.
RANGE WHIRLPOOL WFG515S0ES Arrived on site and tested operation. I found the flames on the 2 rear burners to be adjusted too low. Corrected flame height and tested. Unit working properly. Job complete
Thomas L.
DRYER WHIRLPOOL WED75HEFW1 Arrived on site for noisy operation. Found front panel rattling. Used pads to stop the noise. Dryer and house venting are both new and very clean.
Jonathan S.
WASHER GE GTW680BSJ1WS "Arrived on site for washer not operating. Performed diagnostics mode and and found fault code 3. Ran spin test 14 and found unit not spinning. Tested not at control, found faulty motor. Removed motor and installed new. Ran spin test and found unit would start to spin but would not complete test. Tested hall sensor at control and found failed hall sensor. Removed hall sensor and installed new. Ran spin test and it completed.. Ran in normal wash mode and monitored water connection and operation. All tested good, no water leaks present. Paid in full on credit card."
Al R.
DISHWASHER WHIRLPOOL WDT780SAEM0 Arrived to inspect dishwasher leaking. Confirmed the complaint and removed and replaced the pump and motor. Reassembled the unit and the unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE
Jonathan S.
RANGE KITCHENAID KSDG950ESS1 (AI) Arrived on site for range cooktop continually sparking when igniting. Performed diagnostics and tested cooktop. Found customer was leaving burner control in ignite position. Spoke with customer on user care guide. Tested all operations and all tested good.
Brandon C.
REFRIGERATOR KITCHENAID KSSO42QTX02 "Arrived on site for customer complaint of ice not dispensing and screw fell out, found broken ice door and motor bracket. Ordering parts. ; ordrng 1 2180353 (door ice) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH ) and 1 WP2305242 (connector) and 1 WPW10546285 (motor)"
Leonardo C.
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site to for unit being off 75 degrees. Test unit and found average temp to be good. Advised customer to do a oven calibration based on how unit is cooking. Job complete
Kevin B.
DRYER WHIRLPOOL WED9200SQ1 "Arrived on site and inspected dryer and found it is not heating, disassembled the dryer and found heating element has failed. Replaced heating element and cleared lint from dryer. Explain to customer that heating element fail likely due to an airflow issue and that dryer should not be used until then to exterior of home has been cleaned out. Also recommended that a cleaning service we used and that it not be done DIY. Explained to customer that if dryer vent to exterior is not cleaned and the heating element fails again A service fee will be charged"
Scott M.
DRYER MAYTAG MEDX655DW1 "Arrived on site no heating dryer. Unit will tumble but not heat up ,checked outlet and found one of the legs is falling off , only getting one leg of power. Checked breakers and both were in on position . Flipped off the back on , still only one leg . will need an electrician to take a look at outlet and breaker . Checke element and thermostats ,fuse all checked normal . No lint build up at time . Job complete"
Jerry C.
WASHER WHIRLPOOL MVWB765FW2 "MVWB765FW2 Arrived to inspect basket position. The customer had the chassis leveled, but the basket was leaning to the right. I centered the basket via leveling legs and tested. The unit had F7E9, F3E2, F7E6 and F0E5 stored in memory. I cleared the codes and calibrated. I then tested within automatic service mode. The gear case made a loud rubbing noise at the same point during rotation. I removed the rotor and found signs of oil loss. I removed and replaced the gear case and then calibrated and tested. The unit operated as designed and no errors were generated. No leaks observed during service, drain safety strap added."
Thomas L.
DISHWASHER WHIRLPOOL WDT710PAYM6 Removed and replaced failed wash motor assembly. Unit now operates properly with no water leaks.
Luis M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for noise complaint. Power cycled unit on,y odd noise coming from damper,compressor and fans powered on and working correctly,ran icemaker through a cycle no odd noise from icemaker or valve. Diagnosed loud damper control. Installed new damper control"
Arthur B.
DISHWASHER GE GDF510PSD0SS "Arrived onsite to install new wash pump kit to dishwasher from my prior diagnosis. Removed and replaced wash pu p with updated kit. Reassembled. Tested unit. Unit now fills,washes,drain and heats as intended. All water connections were dry at time of service."
Robert J.
REFRIGERATOR WHIRLPOOL WRF736DAB "Arrived on job for complaints of noise. Pulled out evaporator cover found ice around fan rubbing together causing noise. Reassembled, no leaks detected at time of service"
Paul R.
WASHER WHIRLPOOL WTW4815EW1 "Arrived onsite for the washer filling with too much water. Ms stated the tub filled all the way to the top with only a sweater in the unit. I ran auto diagnostics and the unit only filled to the top of the wash plate and completed the cycle and worked as designed. I ran the delicate cycle with the soil level set on extra light and the unit filled to about 2 inches below the top of the basket. I ran a calibration on the control and repeated the delicate cycle. The unit filled over half full and was still filling when I turned it off. I replaced the control, ran the calibration cycle, and tested the unit again in the delicate cycle. The unit is working as designed. There were no water leaks present at the time of service. Call complete."
Paul R.
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for the washer that is completely dead and has power to it. I found 124VAC into the control and the control non-responsive. Need to replace the control to complete service. Parts stated the control is already ordered. RS for Mon 1/28.; ordrng 1 C-NOTES (DANIEL STATED THE CONTROL IS IN GT. IF THERE IS ANY WAY TO ADD MS ON FOR FRIDAY LAST CALL SHE WOULD BE VERY APPRECIATIVE. )
Wesley P.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site and found latch failed preventing spin. Advised customer on findings and ordering latch to repair. ; ordrng 1 W10682535 (LATCH)
James C.
ICE MACHINE KITCHENAID KUIS15NRTS2 "Arrived on site and tested and found water leaking from internal drain pump tube. I found the tube to be upside down. I also found that the connections for the drain pump and recirculating pump are severely corroded and not making proper contact. Unit will need new pump harness, recirculating pump and internal drain pump to repair ; ordrng 1 2313702 (water pump) and 1 WP2310092 (harns-pump) and 1 WP2313705 (pump)"
James C.
RANGE WHIRLPOOL KDRS483VSS04 Arrived on site and installed new controls and terminal block. Tested operation and found all functions test good. Jo complete. Customer paid in full at time of diagnosis
Lou S.
OVEN WHIRLPOOL GBD307PDB7 arrived on site to install previously diagnosed and ordered parts. I removed and replaced the UI console and installed the rebuilt main control. Tested the unit and it operated as designed. All fees collected at previous service call. Job completed.
Scott M.
OVEN JENN-AIR JJW2830WB00 "Arrive on site replaced control. Preheated both ovens at same time . All checked good . Job complete ."
Kevin B.
WASHER MAYTAG MVWC416FW1 Arrived on site and inspected washer and did not find any saved error codes. Customer complaint is the machine agitates before it fills with water. Explained how the sensing cycle operates in order to measure the amount of clothes and to determine the correct amount of water that is needed. The customer is unhappy that the machine does not fill up with water and also explained how the new machines operate differently to conserve water. Reported issue to tech line. No water leaks from connections at time of service. SR7724000920
Kevin B.
DRYER WHIRLPOOL NED4655EW1 "Arrived on site and inspected dryer and found no power on either leg at the terminal block. The home is new to the customer and none of the breakers are labeled and none of them appear to be tripped. Customer has already tried them all. An electrician will be needed to correct power to dryer before any further diagnosis can be done. if restoring power does not corrects issue customer will contact office, Job complete"
Luis M.
REFRIGERATOR WHIRLPOOL WRS325SDHB00 Arrived on site for cooling issue. Found freezer not defrosting again. Called tech support and gave history of parts replaced per tech support need to replace ui file #7723999827; ordrng 1 W11214887 (UI CONTROL)
Robert J.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on job to replace evaporator motor. Replaced, tested functionality passed. No leaks detected at time of service"
Arthur B.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite for customer complaint of ice making ice on RC section. Found icemaker error code E2 (Lost Home Position). Was able to free what ice was formed in mold. Ran test 45 to fill. Advised customer to observe unit and see if ice is produced in 24hrs. No other issues found. All water connections were dry at time of service.
Leonardo C.
COOKTOP JENN-AIR JGD8430ADB Arrived on site to test unit for right front burner not igniting and all burner continue to ignite. Found screws for right front burner were rusted. Will need new burner head new screws and new orifice holder. Will also need all 4 switch sparks and new ignitor module. Customer said she will just continue using it the way it is. Job complete
Thomas L.
ICE MACHINE KITCHENAID KUIS18PNXB0 Arrived on site for Noisey operation. Found unit full of ice and cycled off. Moved ice and cycled unit on. I observed a complete cooling and I observed no problems. unit is clean and has no water leaks. Callie ran card for service fee.
Wesley P.
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site and corrected f7e1 error by resetting. All checks good. Unit is now operating as designed.
Scott M.
DISHWASHER KITCHENAID KDTE254ESS1 "Arrived on site for unit not starting . Ran diagnostics got float and long drain error codes . Getting voltage to drain motor but motor is not working . Ordering drain motor , also control ( more then likely not needed but would like to have just Incase . No water leaks detected at time of service . Return 1/25. ; ordrng 1 W10866124 (cntrl-elec) and 1 WPW10531320 (DRAIN PUMP)"
Wesley P.
DRYER WHIRLPOOL WED75HEFW1 Arrived on site and found incorrect voltage at wall. Advised customer that voltage will need to be corrected in order for proper dryer function.
Arthur B.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for customer complaint of ice maker not producing ice on 5 Door Refrigerator. Ran diagnostics and found error code E2 (Lost Home Position) on test 056. Removed and replaced icemaker. Reassembled. Ran tested 057. Icemaker went into harvest as intended. No other issues found. All water connections were dry at time of service.
Robert J.
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Arrived on job to install regulator valve. Because the pressure supply is too high. Tested functionality passed no leaks detected at time of service.
Jerry C.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 WRS325FDAM02 Arrived to inspect no ice or water. I found the filter head had failed and I removed and replaced it. I installed the replacement filter the customer provided and it operated both the dispenser and the ice maker. No leaks observed during service.
Jonathan S.
DISHWASHER KITCHENAID KUDI02FRSS2 "Arrived on site for dishwasher making loud noise. Performed diagnostics mode, no error codes. Found noise coming from wash motor, due to failed bearing. Will need to replace sump assembly to complete repair. Gained access to sump assembly, removed failed sump assembly and installed new. Tested unit and monitored water connection. All tested good, no water leaks present.
Kevin B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ0 "Arrived on site customer is experiencing warmer temperatures and refrigerator, set refrigerator into diagnostic cycle and found thermistors are checked good airflow from evaporator fan is good, diffuser is opening and closing and return air appears OK. Removed diffuser and found some frost blockage, cleared frost and replaced diffuser. Recommended to customer that it be monitored for correct operation, no water leaks from connections at time of service"
Robert J.
WASHER MAYTAG MVWX65TDW1 "Arrived on job for complaints of power not working/water stuck in tub. Replaced control board,tested with diagnostics passed. No leaks detected at time of service."
Paul R.
REFRIGERATOR WHIRLPOOL KRSC503ESS01 Arrived onsite for the refrigerator with product in the FC defrosting and a no ice condition. I found the FC coil completely frosted up. I ran a forced defrost and found the bimetal closed and 123VAC to the heater but no amp draw. I defrosted the coil and upon further inspection I found one of the molex connectors was not snapped together properly on the L1 side. I tested the heater and it ohms out good. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Robert J.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on job for complaints of icemaker not working. Found wire harness shorted. ; ordrng 1 W10884720 (harns-wire)
Leonardo C.
OVEN KITCHENAID KGRS505XSS01 Arrived on site to test unit for upper oven not working. Test unit and found ad glow ignitor and bad bake burner. Will need to order new bake burner WPW10407912 and new ignitor WP7432P143-60. Will also need screws WP4159193 x2 7101P287-60 x 2 rescheduled for Tuesday 1/29 customer prefers morning appointment ; ordrng 1 WP7432P143-60 (BAKE IGNITOR ) and 2 7101P287-60 (SCREWS)s and 2 WP4159193 (SCREWS )s and 1 WPW10407912 (BAKE BURNER )
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to test unit for right side of unit hanging. Test unit and found screw and nut coming off. Found stripped screw, removed screw and installed new screw and new nut job complete unit installed correctly"
James C.
OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site and tested operation. I found fault code for stuck key and lower blower error. I found the blower wheel out of place and jammed. Unit will need new blower and ui to repair. ; ordrng 1 W11109174 (blower)
Scott M.
MICROWAVE WHIRLPOOL JMV9196CS3 "Arrived on site , replaced door . Will need to order another door because it’s dented on bottom left corner . Left damaged door on MW so customer will have a working unit . ; ordrng 1 W11205116 (MW DOOR )"
Paul R.
MICROWAVE WHIRLPOOL WML55011HS0 Arrived onsite for the microwave that has a gush of air on the left side between the door and frame. I found the dampener working correctly. I found a large gap between the dampener and the duct causing air to blow out under the cabinet because the unit was not taped up correctly. I put on a piece of 3M taped to close the air gap but I explained to the customer that the cabinet needed to be cut out larger so the duct could be taped all the way around it and sealed properly. The customer is going to get the contractor to fix the issue. I tested the unit and the amount of air coming out of the front was much less. Call complete.
Wesley P.
MICROWAVE WHIRLPOOL WMH31017AS Arrived on site and found unit mag failed. Replaced magnetron . All checks good unit is now operating as designed.
Jonathan S.
MICROWAVE WHIRLPOOL WMH32519CS1 "Arrived on site for microwave not heating. Performed diagnostics and tested unit while monitoring amp draw, found drawing 10.5 amps when heating. Gained access to diode and found it had grounded out. Found magnetron had grease buildup. Will need to replace replace high voltage side.
Brandon C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Arrived on site for customer complaint of noise coming from compressor. Found compressor needed adjusted at condenser due to vibration noise, unit tested good."
Arthur B.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for customer complaint of 5 door refrigerator door indicator not closing. Removed pantry door and found deli control harness broken. Was able to repair wiring using soldering methods. Was able to solve door indicator. Found door UI LED shorted causing water or ice not to dispense. Unit will need UI and pantry UI to complete repair. OF to R/S once authorization is given. All water connections were dry at time of service.; ordrng 1 CNOTE (NEED AUTHO)
Brandon C.
COOKTOP KITCHENAID KCED600GSS00 "Arrived on site for customer complaint of cooktop being cracked, I replaced cooktop and added foam tape, tested good,"
Robert J.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on job for complaints of temperature too warm in freezer and refrigerator. Found refrigerator not defrost properly. Ordered heater install only if needed. ; ordrng 1 W10865431 (motor-evap) and 1 WP12729128 (heater)
Kevin B.
DRYER WHIRLPOOL WED4950HW0 "Arrived on site and inspected dryer and found it is tumbling properly but there is no heat. Inspected power at terminal block and found from L1 to neutral reads 120 V, L2 to neutral reads 120 V, but L1 to L2 reads 0 V. apartment complex will need to correct power to the dryer in order for it to work properly. Dryer is new and there is no lint buildup at time of service. Also recommended that apartment complex ensure good airflow by cleaning the vent to the exterior of the building, job complete."
Arthur B.
REFRIGERATOR WHIRLPOOL WRS325FDAB05 "Arrived onsite to install new compressor to SxS refrigerator from prior tech’s diagnosis. Removed compressor,drier and installed new compressor,dye drier using braising methods. Vaccummed unit down to -25psi. Charged unit with 5.5oz of R134a refrigerant. Powered up unit. Found good frost pattern on evaporator. Reassembled. No other issues found. All water connections were dry at time of service."
Brandon C.
REFRIGERATOR KITCHENAID KRFF302ESS "Arrived on site for customer complaint of unit being dead. Found faulty control board, unit did not have model tag, could not determine the programming code. Collected service fee on check."
Leonardo C.
RANGE WHIRLPOOL WFC310S0EB1 Arrived on site to replace harness and rcptcl. Replaced all parts test unit and unit test good job complete all burner working correctly at this time.
Robert J.
DRYER WHIRLPOOL WED4815EW1 "Arrived on job for complaints of dryer not heating,found no air flow dryer vent pulled out to far. Adjusted vent, air flow returned. Ran test cycle passed."
Diego G.
DISHWASHER WHIRLPOOL WDT720PADM3 Arrived on site. Check for no operation issues. Found motor locked up. We need sump and motor and control for back up. Reschedule for 1/30/19; ordrng 1 W11309335 (SUMP AND MOTOR )
Diego G.
DISHWASHER WHIRLPOOL WDT720PADM3 Arrived on site. Check for no operation issues. Found motor locked up. We need sump and motor and control for back up. Reschedule for 1/30/19; ordrng 1 W11309335 (SUMP AND MOTOR )
Diego G.
DISHWASHER WHIRLPOOL WDT720PADM3 Arrived on site. Check for no operation issues. Found motor locked up. We need sump and motor and control for back up. Reschedule for 1/30/19; ordrng 1 W11309335 (SUMP AND MOTOR )
Al R.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived to install previously ordered parts. Removed and replaced the MAIN CONTROL WPW10589838. Unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE
Jerry C.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "KFIS29PBMS00 Arrived to instal parts. I found the unit would cool to 1 degree in the fc set to -5 and I verified all functions of the ice maker system, including fans fully operational. The ice maker housing was at 24 degrees and declined reasonably within the ice maker fan test. I inspected the fc evaporator area and found a large mass of ice at the cap tube entry area, denoting a leak within the evaporator. Office to order evaporator. Please allow three hours for sealed system service upon return. ; ordrng 1 CNOTES (3 HOURS SEALED SYSTEM SERVICE) and 1 WPW10608485 (evaporator)"
Diego G.
COMPACTOR KITCHENAID KTTS505ESS Arrived on site. Replaced dented panel. All functions tested OK. No leaks present. Job complete
Diego G.
COMPACTOR KITCHENAID KTTS505ESS Arrived on site. Replaced dented panel. All functions tested OK. No leaks present. Job complete
Diego G.
COMPACTOR KITCHENAID KTTS505ESS Arrived on site. Replaced dented panel. All functions tested OK. No leaks present. Job complete
Diego G.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site. Check for no cool issues. Found both compartments not cooling whatsoever. Compressor was on and Discharge line was hot to the touch. Called tech-support and they think there is a restriction in the system. Will need filter dryer and three-way valve repair unit. Rescheduled with customer for 1/30/19. Allow two hours for repair. Customer requesting afternoon appointment if possible; ordrng 1 Allowtwohours (ALLOW TWO HOURS) and 1 CNOTES (CNOTES ) and 1 TJ90SF8404 (STUB) and 1 W10143759 (drier (service)) and 1 W11159142 (3 WAY VALVE )
Diego G.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site. Check for no cool issues. Found both compartments not cooling whatsoever. Compressor was on and Discharge line was hot to the touch. Called tech-support and they think there is a restriction in the system. Will need filter dryer and three-way valve repair unit. Rescheduled with customer for 1/30/19. Allow two hours for repair. Customer requesting afternoon appointment if possible; ordrng 1 Allowtwohours (ALLOW TWO HOURS) and 1 CNOTES (CNOTES ) and 1 TJ90SF8404 (STUB) and 1 W10143759 (drier (service)) and 1 W11159142 (3 WAY VALVE )
Diego G.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site. Check for no cool issues. Found both compartments not cooling whatsoever. Compressor was on and Discharge line was hot to the touch. Called tech-support and they think there is a restriction in the system. Will need filter dryer and three-way valve repair unit. Rescheduled with customer for 1/30/19. Allow two hours for repair. Customer requesting afternoon appointment if possible; ordrng 1 Allowtwohours (ALLOW TWO HOURS) and 1 CNOTES (CNOTES ) and 1 TJ90SF8404 (STUB) and 1 W10143759 (drier (service)) and 1 W11159142 (3 WAY VALVE )
Wesley P.
DISHWASHER WHIRLPOOL WDF760SADM0 arrived on site and replaced faulty pump. Unit is now operating as designed.
Brandon C.
DRYER WHIRLPOOL WED4850HW0 "Arrived on site for customer complaint of dryer not starting, found no power getting to unit, found breaker was tripped, I reset breaker, unit tested good."
Lou S.
WASHER WHIRLPOOL WFW94HEXW2 "arrived on site to inspect washer not draining. Upon further inspection, I removed the front panel to expose the drain pump. Removed the drain filter to find a large amount of debris in the filter area. Also found a flat piece of metal in the drain hose leading to the tub that was turned sideways and blocking the drain flow. I vacuumed the filter, drain pump, and hose. I removed the hose to inspect the inner tub area ad it was clear. I advised the customer of my findings ad out the unit back together. I placed it in diagnostics and tested. Unit operated as designed with no drainage issues. No water leaks observed during service.
Tyler B.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for broken soap dispenser, found cap broke off at hinge. Replaced dispenser and tested good, no leaks on site"
Robert J.
DRYER WHIRLPOOL WETLV27HW0 Arrived on job to replace valve. Washer not connected to water so no leak test done. Maintenance to reinstall washer.
Wesley P.
RANGE KITCHENAID KOSE500ESS03 Arrived on site and installed panels. All checks good. Unit is now operating as designed.
Wesley P.
VENTHOOD WHIRLPOOL WVW53UC0FS1 Arrived on site and found unit dented and had never been installed. Ordering chimney to repair. Office to schedule in conjunction with DW repair. ; ordrng 1 W10350864 (CHIMNEY ) and 1 W10350865 (CHIMNEY)
Diego G.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Arrived on site. Check for no ice issues. Found bad module on icemaker. Replaced ice maker and cycled, all functions tested OK. Also found water lines from the back kinked. Repositioned waterline to keep from kinking, all functions tested OK. No leaks present. Job complete"
Diego G.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Arrived on site. Check for no ice issues. Found bad module on icemaker. Replaced ice maker and cycled, all functions tested OK. Also found water lines from the back kinked. Repositioned waterline to keep from kinking, all functions tested OK. No leaks present. Job complete"
Diego G.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Arrived on site. Check for no ice issues. Found bad module on icemaker. Replaced ice maker and cycled, all functions tested OK. Also found water lines from the back kinked. Repositioned waterline to keep from kinking, all functions tested OK. No leaks present. Job complete"
Wesley P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site and installed the freezer door. All checks good.
Paul R.
WASHER MAYTAG MVWX700XL2 Arrived onsite for the washer that makes a loud noise in the spin cycle. I ran auto diagnostics and found the bearings bad causing the noise in spin. I replaced the gearcase and ran the auto diagnostics test again. The unit is working as designed. Call complete.
Kevin B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site and replaced dented door, refrigerator is now complete. No water leaks from connections at time of service, job complete"
Jonathan S.
DISHWASHER KENMORE 665.14743N512 "Arrived on site for dishwasher not washing dishes. Performed diagnostics mode, no fault codes. Found unit not filling. Checked float switch and tested unit. Tested voltage to valve and found 120 volts. Found stuck solenoid in inlet valve. Removed failed valve and installed new. Tested unit and monitored water connection. Adjusted leveling feet to square unit. All tested good, no water leaks present . Paid in full on credit card."
Lou S.
WASHER MAYTAG MHW8200FC0 "arrived on site to inspect washer not balanced. Upon further inspection, I placed the unit in diagnostics and it showed error codes F8E3 & F8E1. I cleared the codes and continued with testing. The unit operated as designed with no error codes at the end, but during testing, I found a large amount of suds in the tub. I advised the customer of my findings and advised to increase the detergent concentration level to 6X as the unit dispensed detergent automatically and they have a water softener in the home. I checked the valve screens and hoses and all were good. No water leaks observed during service, job completed."
Luis M.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for damaged floor and damaged cabinet. Found floor scratched found left side of cabinet bowed,bottom of compressor pan bent,tilted unit found bottom pan warped and damaged took pictures. Pictures uploaded to sd mobile called tech support Sr#7723996357Documented issue tech support transferred to partner team. Documentation being sent to product review team file #7723996357"
Leonardo C.
RANGE WHIRLPOOL WEG515S0FS0 Arrived on site to replace trim. Replaced trim test unit and unit test good job complete.
Tyler B.
DISHWASHER WHIRLPOOL WDT710PAYB4 "Arrived on site for unit leaking, found fill hose cracked, replaced fill hose and tested good, no leaks on sote"
Lou S.
MICROWAVE WHIRLPOOL MH3184XPB4 "arrived on site to inspect microwave with no power. Upon further inspection, I tested the main outlet and it had good voltage. I removed the control panel and removed the fuse and tested ohms to the fuse and it was open. I removed all three switches and tested the unit and still no power. Most of the parts to this unit are no longer available; however, I am ordering the main control, magnetron, capacitor, diode, mag thermostat, humidity sensor and the thermostat and a CNOTE CS REVIEW. I advised the customer that the office would contact them to discuss further repair on this unit due to most of the parts being not available. Unit was left unplugged.; ordrng 1 8183703 (thermostat) and 1 8184951 (thermostat) and 1 8185189 (interlock) and 1 8205379 (CONTROL) and 1 8206446 (humidity,sensor) and 1 8206458 (CAPACITOR) and 1 CNOTE (CS REVIEW) and 1 W10222507 (magnetron) and 1 WPW10492276 (diode)"
Lou S.
DISHWASHER WHIRLPOOL WDF320PADB2 "arrived on site to inspect dishwasher door issues. Upon further inspection, the customer opened the unit door to show that it will not stay down while loading dishes. I found that the left hinge was missing the friction pad. Using a friction pad (WP8268961) from my van stock, I installed the new pad and tested the door and it stayed open like it’s supposed to. I placed the unit in diagnostics and tested. The unit operated as designed with no error codes. Customer provided a copy of their closing docs for warranty purposes. No water leaks observed during service, job completed."
Arthur B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite to install new RF door to SxS refrigerator from prior visit’s diagnosis. Found incorrect door was ordered. Customer door is stainless and black stainless was received. Advised customer of hiccup and advised we are going to try to expedite door. No further work performed.; ordrng 1 LW11026425 (FREEZER DOOR (STAINLESS))
Steve C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived on site for the unit is freezing food in the ff section. Found the food in the top section is freezing. Found condensation around the diffuser as well. Unit will need a new diffuser, UI control and permagum. All water connections were dry at the time of service.; ordrng 1 212643 (sealer-gum) and 1 W11214887 (UI)"
Arthur B.
WASHER WHIRLPOOL WTW5500XW0 "Arrived onsite for customer complaint of top load washer not completing cycles. Ran diagnostics and found error code F8E1 (Long Fill). Tested valves and found cold water valve not opening properly. Also,found valve dripping in dispenser. Ordering valve and returning with latch. OF to R/S once authorization is given. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 W11158805 (VALVE)"
Kevin B.
DRYER MAYTAG MED4200BW0 "Arrived on site for check vent light, customer states vent to exterior has been cleaned but it is not accessible. Dryer is running and airflow exiting the dryer is good, currently check vent light is not on. Found F4E4 and F4E3 saved error codes, cleared them and started dryer again. Dryer ran for several minutes and check vent light came on, found F4E3 saved again. Cleared error code and started dryer again with vent hose off and error code did not return before cycle stopped. Clothes are still getting dry, explain to customer as long as this is happening dryer is working properly. If situation ever happened where clothes were hot and wet at the end of the cycle that would denote an airflow issue."
Brandon C.
DRYER MAYTAG MEDX655DW0 "Arrived on site for customer complaint of noise issue, found roller wheel was getting flat and idler squeaking. I replaced dryer repair kit, unit tested good."
Steve C.
WASHER MAYTAG MVWC555DW1 "Arrived on site to replace the inner tub and wash plate per previous tech. Had to cut around the wash plate and found the metal piece of the wash plate has seized. Unable to remove the tub and unable to cut the metal. Unit will need a new outer tub, filter catch and screw. Will use on return visit the inner basket, gear case, and retainer. Will need to get autho for all the parts ordered and reschedule customer.; ordrng 1 CNOTE (AUTHO) and 1 W10512161 (tub asm OUTER) and 1 WP8533928 (screw) and 1 WPW10215093 (clean out filter)"
Kevin B.
WASHER MAYTAG MVWB765FW3 "arrived on site and found washer is making a thumping noise while agitating. Some noise is normal but They say it has gotten louder since purchase. Will need to replace gearcase, rotor , stator, clutch to see if it makes any difference. ; ordrng 1 W11134159 (GEAR CASE) and 1 W11195971 (STATOR) and 1 W11260238 (ROTOR)"
Wesley P.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site and found unit fill valve line disconnected. Reconnected line and now unit is filling properly.
Wesley P.
REFRIGERATOR WHIRLPOOL WRS588FIHV Arrived on site and found open diffuser. Replaced diffuser. All checks good. Unit is now operating as designed.
Brandon C.
REFRIGERATOR WHIRLPOOL WRF992FiFM00 "Arrived on site for customer complaint of unit leaking, found clog in drain line behind unit, I removed the clog, instructed Customer they may have to defrost the unit."
Tyler B.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for loud unit, found unit thumping, replaced wheels belt and rollers and tested good, ran smooth."
Arthur B.
DRYER ROPER RED4516FW0 Arrived onsite for customer complaint of dryer not heating. Remove rear panel and found thermal cutoff open. Removed and replaced thermal cutoff and reassembled. Also found house venting clogged. Tested unit. Unit now heats and tumbles as intended. Advised customer to have vent cleaned out. Left dryer vent off. No other issues found.
Diego G.
WASHER WHIRLPOOL WTW7500GC0 "Arrived on site. Replaced harness and main control board. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Diego G.
WASHER WHIRLPOOL WTW7500GC0 "Arrived on site. Replaced harness and main control board. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Diego G.
WASHER WHIRLPOOL WTW7500GC0 "Arrived on site. Replaced harness and main control board. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
Leonardo C.
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site to test unit for unit leaking. Builder had unit pulled out. Test unit and found unit leaking from owi sensor. Removed sensor and secured sensor correctly and test unit and unit stopped leaking. Job complete no leaks present at this time.
Chase S.
DRYER WHIRLPOOL WED5000DW2 "WED5000DW2 Arrived on site. Checked dryer for drum not spinning. Found drum is rotating and unit is heating but it is very loud. Also found cycle signal buzzer never shuts off unless pushed in and handle broken. Removed drum and found idler badly worn and left roller seized and clip broken on right side of console. Replaced all parts of dryer repair kit-idler pulley, belt and rollers. The sound of drum rotation is normal after repair. Will need handle, clip and push to start switch to complete repair. Reschedule return visit for Friday 25th. Unit is free of lint buildup.; ordrng 1 W10861225 (handle) and 1 WP8312709 (clip) and 1 WPW10117655DAL (relay-pts)"
Scott M.
RANGE WHIRLPOOL WFC310S0ES3 "Arrived on site for burner issues on left front burner . Tested all elements , couldn’t find a safety issue . Believe element may have had a foreign substance , possibly grease . Turned element up to high and nothing unusual found . Job complete ."
Luis M.
REFRIGERATOR WHIRLPOOL MFI2570FEZ06 "Arrived on site for no cool. Powered unit on clicking noise from starter,removed starter installed new start,compressor powered on then off diagnosed faulty compressor. Ordering new compressor job will need 2HRS for repairs; ordrng 1 CNOTE (2 HRS) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W11209866 (COMPRESSOR) and 1 WPW10143759 (DRIER)"
Al R.
WASHER AMANA NTW4516FW2 Arrived to inspect washer not advancing. Confirmed complaint and attempted to service test the unit. Test showed suds error called Tech line and advised tech the customer has water is syphoning back into unit. Drain hose is connected solid to pipe. Unit must have air gaps to work properly.SR #7723984435 David.Spoke to customers plumber and he advised he has been doing this for 20 years and he hooked the unit up properly and I was incorrect in telling him about his error.See SD Pic.JOB COMPLETE This is a plumbing issue not an Issue with the appliance.SR# 7723984435
Al R.
WASHER AMANA NTW4516FW3 Arrived to inspect washer with water leak. I check the unit and calibrated the unit. No water hook up to water test the unit. I calibrating the unit.No water observed during calibration.Checked underneath unit and drain hose was not clamped properly to the drain pump. Fixed issue.JOB COMPLETE
Robert J.
WASHER MAYTAG MVWB965HW0 "Arrived on job for complaints of burning smell. Inspected for signs of damage,found no damage ran diagnostics, no error codes determined machine was functioning properly. No leaks detected at time of service"
Al R.
RANGE WHIRLPOOL WGG745S0FS02 Arrived to inspect upper over burning food. Removed and replaced the SENSOR. Unit tested as designed.JOB COMPLETE
Luis M.
REFRIGERATOR WHIRLPOOL KSSO48FMX03 "Arrived on site to install fresh food door. Removed damaged door installed new fresh food door checked door seal good unit working as designed.
Tyler B.
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site for adjuster replacement,more place left hand adjuster but unit also needs right side to complete ; ordrng 1 WPW10546503 (adjuster)"
Chase S.
COOKTOP WHIRLPOOL WCG97US6HS00 "WCG97US6HS00 Arrived on site. Checked cooktop burners for constantly sparking. Customer stated the right rear burner kept continuously sparking after use when it was turned off. Turned all burners on and checked low and high flames. Let burners heat up to try and re create the issue. All flames are blue, proper height and no continuous sparking was seen today. Gave proper cleaning instructions to customer and explained how a boil over, grease or cleaner on the burner cap or electrode can cause continuous sparking. All functions of cooktop check good. Job complete"
Steve C.
OVEN WHIRLPOOL KSGG700ESS1 Arrived on site for the unit oven is not working. Tested the unit my purse in the bake button and nothing happens. Found the regulator will make a loud clicking noise. Replace the regulator and found the unit now will release gas inside the oven but the igniter will not ignite. Check voltage from the igniter to ground and only getting 40volts. Found the unit will need a new spark module control and will use the igniters on next visit and the control board if needed. No gas leak present.; ordrng 1 W10860916 (module-spk CONTROL)
Kevin B.
WASHER WHIRLPOOL WTW8000BW0 "arrived on site and found there Is no ground on outlet. Took picture inspected control per techsheet for F53 and found P5 resistance is 30.0k on both p10 1-7 is 12.46k, p10 6-3 through 6-5 is 1.5 k. All checks are good. Techline recommended replacing control. ; ordrng 1 W10761028 (cntrl-elec)"
Jonathan S.
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site for oven not heating up to correct temperature. Inspected gasket and found separating at bottom. Corrected gasket and checked door seal. Performed diagnostics mode and checked fault codes, and found none. Performed temperature test on standard bake mode at 350°. Found average temperature at 343° through the first 3 cycle. Spoke with customer on rapid preheat and standard preheat. Calibrated temperature +5°. All tested good."
Wesley P.
REFRIGERATOR IKEA IX5BBEXDS00 Arrived on site and repaired by clearing freezer drain blockage and all ice. Unit is now operating as designed.
Luis M.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Main contact Stella 512-992-4937Arrived on site for cooling issue in freshfood and no ice. A couple of batches of ice in bucket,ran diagnostics icemaker dumped ice ran fill test passed. Removed drawers in fresh food found fresh food evaporator incased in ice. Diagnosed unit will need evaporator and wall thermistor also fan assembly. Job will need 2 hours to defrost and replace parts. Job is set for Friday 1/25; ordrng 2 W10316760 (THERMISTOR)s and 1 W11098695 (FAN FF)"
Brandon C.
WASHER KITCHENAID KDTE234GPS0 "Arrived on site for customer complaint of unit not finishing cycle, found faulty door latch, I replaced latch, unit tested good. No error codes in diagnostic mode."
Luis M.
REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Arrived on site for no cool. All fans running compressor not powering on,power cycled unit compressor not power on. Called tech support per tech support installed watt meter ran test 38 to 100% compressor powers on ramps to 5.3 watts then powers off. Diagnosed failed compressor,ordering new compressor and Orion board Incase need. Job will need 2 hrs for repairs; ordrng 1 CNOTE (2 HR REPAIR) and 1 W10843121 (DRIER) and 1 W11025999 (COMPRESSOR ) and 1 W11158146 (ORION CONTROL)"
Clif L.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to diagnose a refrigerator that is not dispensing ice. Found dispenser bucket turned backwards causing auger not to connect to coupling. Placed bucket properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Scott M.
WASHER WHIRLPOOL WFW9600TA01 "Arrived on site for washer not completing clean cycle . Ran diagnostics ,got steam error code . During test wash unit timed out during steam cycle . Customer never uses the steam feature on washer . Tried diagnostics couple times and steam finally started working . valve was just stuck due to non usage . Unit completed test cycle with no errors . No water leaks detected at time of service . Job complete ."
Joseph C.
OVEN WHIRLPOOL WFC310S0EB1 "Arrived on site for “no power” complaint. Per my previous diagnosis, removed and replaced main harness. Tested unit unit is performing as designed."
Lou S.
RANGE WHIRLPOOL WFG505M0BS3 "arrived on site to install previously diagnosed and ordered part. I removed ad replaced the outer door glass and tested t(e door. It operated as designed. No gas leaks detected during service, job completed."
Lou S.
REFRIGERATOR WHIRLPOOL GSF26C4EXS03 "arrived on site to inspect refrigerator temps. Upon further inspection, I found that the food eh rc section were freezing. Using my multimeter, I placed my thermal lead at the bottom of the rc section and tested temperature. My reading was 27 degrees. I tested the fc section ad my reading was 2 degrees. I placed the unit in diagnostics and found that the thermistors were operating and when I tested the diffuser, I could hear the motor operating, but found that the door was broken. The customer agreed to the repair and paid in full. I removed and replaced the diffuser and tested and it operated as designed. The water line was frozen as well and while replacing the diffuser, I had the rc door open ad the reservoir was able to defrost and the water was dispensing. I leveled and squared the unit . No water leaks observed during service, job completed."
Leonardo C.
DISHWASHER KITCHENAID KUDT03FTSS2 Arrived on site to test unit for unit leaking from handle. Test unit and found unit not leaking. Unit vent sits on top of unit and steam is creating moisture under counter making unit seem like is leaking. No leaks present at this time. Unit still has lost of suds advised customer to cut back on soap again because unit could leak from to many suds.
Jonathan S.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 (AI) Arrived on site to install previous diagnosed parts. Gained access to tube assembly and installed upper spray arm retainer and spray arm. Performed diagnostics mode and monitored test cycle. No water leaks present at time of service. All tested good.
Kevin B.
WASHER WHIRLPOOL WTW4616FW2 "Arrived on site and if out washer is making noise during agitation under a load, will need to bring back all motor/gearcase components and replace them to correct issue. No water leaks from connections at time of service.; ordrng 1 W10885487 (motor-drve) and 1 W10913953 (actuator) and 1 WPW10006384 (drive belt)"
Arthur B.
WASHER MAYTAG MVWX655DW1 "Arrived onsite for customer complaint of top load washer not filling properly. Ran diagnostics and found error code F8E1 (Long Fill). Tested water valves and found hot water valve not opening to allow water. Removed and replaced valve. Reassembled and tested unit Unit now fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service."
Wesley P.
WASHER MAYTAG MVWC425BW1 Arrived on site and installed actuator. All checks good.
Lou S.
WASHER WHIRLPOOL WTW8800YC1 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the bearing kit due to the unit leaking from the bearing and I removed and replaced the valve log. Tested the unit and it operated as designed with no water leaks. From the previous quote. No water leaks observed during service, job completed."
James C.
REFRIGERATOR WHIRLPOOL WRF954CIHV00 Arrived on site and installed new door and ui. Tested operation and found unit working properly. Job complete
James C.
REFRIGERATOR GE PS123SGMCBS Arrived on site and tested operation. I found that the dispenser is dispensing water bu the ice maker had no produced ice. I turned ice maker on and cycle in test mode and found it filled with water. All functions test good at time of service and no repair needed. Job complete
Arthur B.
WASHER WHIRLPOOL WFW9050XW00 arrived onsite for customer complaint of front load washer leaking. Removed bottom access panel and ran cycle. Found water leaking from bottom of outer tub. Aldo could hear inner basket grinding when spinning. Unit will need new front and rear outer tub with inner basket assembly. Advised AHS must approve parts/labor prior to return visit. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 W10313497 (tub-outer front) and 1 W11239040 (outer tub rear) and 1 WPW10202459 (basket)
Jonathan S.
OVEN WHIRLPOOL KODE300ESS02 Arrived on site for oven heating to hot. Inspected unit and found bottom not closing correctly. Made adjustment to door hinge and gasket. Tested opening and closing of door. Found door working correctly. Performed temperature test on standard bake mode at 350° both upper and lower. Found average temperature on upper at 360° and lower at 358°. Calibration both ovens -10°. All tested good.
Brandon C.
RANGE WHIRLPOOL WFG525S0HS0 "Arrived on site to replace right side hinge, after replacing tested good."
Luis M.
ICE MACHINE KITCHENAID KUIS18NNZB0 Arrived on site for no ice. “Cleaning needed” led on ran diagnostics all test passed. Ran unit through a normal cycle ice forming on evaporator plate. Advised maintenance guy to run a clean cycle if led is still present after cleaning sensor will need to be replaced. Bill for service call fee
Arthur B.
DRYER MAYTAG MEDB855DC4 Arrived onsite for customer complaint of dryer making loud noises when tumbling. Removed front panel and found can tab running between drum and support. Removed obstruction and reassembled. Tested dryer. Dryer now tumbles quietly. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Jerry C.
MICROWAVE KITCHENAID KMHC319ESS4 KMHC319ESS4 Arrived to inspect door damage. I found the door was damaged and I removed and replaced it. The replacement door had damage hat was difficult to see and was only found after the door was installed. Office to order replacement door and have it inspected prior to scheduling return service. ; ordrng 1 CNOTES (TECH TO INSPECT DOOR PRIOR TO SCHEDULING) and 1 W11205123 (DOOR)
James C.
RANGE GE JK5500SF6SS Arrived on site and installed new controls. I found that the relay clicking noise is still present. I found the issue coming from a jammed lock and the gears in the lock motor were skipping off of each other. Unit will also need lock assembly to complete repair; ordrng 1 WB10X23814 (latch asm)
Kevin B.
DRYER WHIRLPOOL WED7590FW1 "Arrived on site and found dryer is squeaking during operation, disassembled it and added sound pad under fan shroud and after reassembling squeak has stopped. No lint build up at time of service job complete."
Jonathan S.
DISHWASHER GE GLD6966R10SS "Arrived on site for dishwasher not draining. Performed diagnostics mode and activated drain pump. Found pump getting voltage. Found possible clogged pump, quoted customer $189.99 plus tax, customer approved estimate. Cleared drain line at garbage disposal. Removed spray arm and gained access to sump assembly. Cleaned sump. Removed dishwasher to gain access to drain pump. Tested drain pump resistance and found within range (26 ohms). Removed drain pump and checked valves and cleared. Assembled unit and installed dishwasher. Tested unit and monitored all water connection. All tested good, no water leaks present. (DW120)
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for refrigerator not producing ice. Performed diagnostics and cycled ice maker. Found ice maker not getting water. Inspected fill tube and found minor ice buildup. Gained access to inlet valve and cycled ice maker while checking voltage to valve. Found faulty solenoid on inlet valve. (RF420) . Removed failed valve and installed new. Cycled ice maker and monitored valve and ice maker. All tested good, no water leaks present. Paid in full on credit card."
Robert J.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on job for complaints of noise. Called tech line 7723980498 said with variable speed compressor the noise we heard was normal.
Jerry C.
RANGE WHIRLPOOL WFG540H0ES1 "WFG540H0ES1 Arrived to inspect temperature issues. The customer had placed a thermometer within the oven chamber and were unsure of their findings and bake times. I found the unit would not ignite on every attempt and I adjusted the position of the igniter. The issue was corrected and I tested at 350 and the unit claimed preheat at 381 and cycling was: 324, 390, 323, 390, 321, 390. The average was 356 and I informed the customer of my findings. Operational test good, no gas leaks detected during service."
Robert J.
RANGE AMANA AGR5330BAS3 Arrived on job for complaints of outer panel damaged. Confirmed right side of panel damaged. ; ordrng 1 WPW10535793 (glass-door)
Jonathan S.
MICROWAVE MAYTAG MMV4206FZ5 "(AI) Arrived on site for microwave range light not working. Tested voltage to socket. Found bad light bulb. Light bulb not covered under warranty. Quoted customer on light bulb, customer declined to have OEM light replaced. Replaced light bulb with personal truck stock. Tested light operations all tested good. Tested all other operations and all tested good."
Robert J.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on job for complaints of fridge not cooling. Found evaporator heavily frosted over. Customer will defrost.; schdld next appmnt for 1/24 THU !
Jerry C.
MICROWAVE WHIRLPOOL WMH32519FS0 "WMH32519FS0 Arrived to inspect door issue. I found the interlock stuck in and after correcting, the unit worked as designed. I cycled the door many times and found no other issue. Operational test good."
Jerry C.
DISHWASHER WHIRLPOOL WDF330PAHS1 "WDF330PAHS1 Arrived to inspect leak. I found the drain tube extension was not fully seated and required correction. I checked the entire unit and water supply and drain tubing after correcting the drain extension issue and found no sources or signs of leakage. During testing it appeared the leak was occurring within the wall. I advised the customer of my findings. Operational test good, no leaks from the unit were observed during service."
Jerry C.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "WRX735SDBM00 Arrived to instal parts. I removed and replaced the left rc door and the fc door. I removed and replaced the right rc door gasket after correcting shipping deformation with heat. I leveled and squared the chassis and doors and tested. Operational test good, no leaks observed during service."
Diego G.
REFRIGERATOR MAYTAG MRT711BZDH00 "Arrived on site. Check for frost issues. Found evaporator frosted over completely in freezer. Found bad thermistor. Replaced thermistor and cycled, all functions tested OK. No leaks present. Job complete"
Diego G.
REFRIGERATOR MAYTAG MRT711BZDH00 "Arrived on site. Check for frost issues. Found evaporator frosted over completely in freezer. Found bad thermistor. Replaced thermistor and cycled, all functions tested OK. No leaks present. Job complete"
Diego G.
REFRIGERATOR MAYTAG MRT711BZDH00 "Arrived on site. Check for frost issues. Found evaporator frosted over completely in freezer. Found bad thermistor. Replaced thermistor and cycled, all functions tested OK. No leaks present. Job complete"
Diego G.
OVEN KITCHENAID KSEG950ESS1 "Right on site. Check for light issues. Found shorted socket creating like to go out. Replaced socket and cycled, all functions tested OK. Also instructed customer on temp calibration. Job complete"
Diego G.
OVEN KITCHENAID KSEG950ESS1 "Right on site. Check for light issues. Found shorted socket creating like to go out. Replaced socket and cycled, all functions tested OK. Also instructed customer on temp calibration. Job complete"
Diego G.
OVEN KITCHENAID KSEG950ESS1 "Right on site. Check for light issues. Found shorted socket creating like to go out. Replaced socket and cycled, all functions tested OK. Also instructed customer on temp calibration. Job complete"