Near Georgetown, TX 78633
Lou
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site to inspect refrigerator doors not leveled. Upon further inspection, I found the right RC door sitting higher than the left FC door and both doors swing outward when opened. I leveled the unit and adjusted the right RC door and tested. Doors are functioning/opening properly. No water leaks observed during service, job completed."
Near Kyle, TX 78640
Jacob
Job Details: 10/12/2020
REFRIGERATOR GE GFE26JSMAFSS Arrived onsite for unit making a noise. Looked at unit. Could not replicate noise. looked at the compressor area to see if anything was rubbing or touching to cause the noise. Could not find the issue. No leaks at this time. Job complete.
Near Austin, TX 78734
Robert
Job Details: 10/12/2020
DISHWASHER WHIRLPOOL WDT920SADM3 Arrived on job for complaints of not drying or cleaning. Found water temperature too low also adjusted setting for hard water.
Near Driftwood, TX 78619
Robert
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KBLC36FTS02 Arrived on job for complaints of not cooling. Found inverter give it code three blinks for failure of inverter. Will need to replace inverter ; ordrng 1 W10629033 (inverter box)
Near Georgetown, TX 78633
Jonathan
Job Details: 10/12/2020
RANGE WHIRLPOOL WFG540H0AS1 "Arrived on site to install previous diagnosed. Removed failed door hinges, knobs and seal. Installed new and tested operation. All tested good.
Near Austin, TX 78731
David
Job Details: 10/12/2020
WASHER MAYTAG WFW5620HW "Arrived on site to diagnose washer that is not draining or sprinting out after quick wash. Found error codes F0E2 oversuds, F0E5 off balance, F5E3 doormlock error, F7E2 MCU over temp. Customer did describe using quick wash as it was intended with small loads. Ordering a control and pressure switch to resolve the control over temp error, and pressure switch to assist. Office to reschedule when we have AUTHO and control / pressure switch.; ordrng 1 AUTHO (AUTHORIZATION NEEDED) and 1 W11322903 (cntrl-elec)"
Near Cedar Park, TX 78613
David S
Job Details: 10/12/2020
OVEN WHIRLPOOL WFE320M0ES2 "I arrived on site for oven bake and display not working. I inspected the unit and work area. I found good voltage to the unit. The thermal fuse, bake and broil elements are all intact. I replaced the control. I tested the unit and the display was working, and the bake and broil element are coming on. Job complete."
Near Lockhart, TX 78644
Leonardo
Job Details: 10/12/2020
OVEN WHIRLPOOL WFE320M0EW Arrived on site to replace control board. Replaced board test unit and light turning on and off job complete.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/12/2020
REFRIGERATOR FRIGIDAIRE PLRU1778ES4 "Arrived on site for burning smell and unit not leveled since prior service. Inspected unit and work area. Found bottom shelf bracket broken. Gained access to evaporator and temperature control. Inspected for possible burnt wires. Tested operation of evaporator fan motor. Checked condenser fan and found running. Did not find any signs of failure. Leveled unit in attempt to line up with freezer. Found unit did not have mounting brackets connected between freezer and refrigerator. All operations tested good, no water leaks detected while serving unit.
Near Austin, TX 78749
Leonardo
Job Details: 10/12/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for notwashing. Test unit and found bad wash motor. Will need new sump and motor W11087376 office to reschedule ; ordrng 1 W11087376 (SUMP AND MOTOR )
Near Austin, TX 78722
Jacob
Job Details: 10/12/2020
DRYER WHIRLPOOL MED8630HW0 "Arrived onsite to add noise kit to unit. Used noise kite. Unit sounds quite after fix. Did let customer know of wooden built risers are not recommended for units to sit on as it could contribute to more noise from the units, and vent duct needs to be checked for condensation issues. No issues at this time. Job complete"
Near Buda, TX 78610
Jacob
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KRFC300EBS01 Arrived onsite for display controls acting erratically. Tested unit. Customer showed video. Went ahead and replaced both controls. Tested unit. Unit test good. No issues at this time. Job complete
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/12/2020
WASHER WHIRLPOOL WTW6120HW0 Arrived on site for error F0E9 and F0E5 (off balance load). Tested suspension for any loose rods or off center bouncing. Drum did not bounce more than once when pushed down. It was firm and performing as designed. Replaced control to ensure the interface was communicating to spin fast enough to balance out the load. No leaks detected. Job complete.
Near San Marcos, TX 78666
Andrew
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 on site to test unit for door flap fell off. Replaced door flap. Tested unit, crushed and whole ice both working as designed. Job complete."
Near Lakeway, TX 78734
Luis
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for no lights. Diagnosed a defective led module in freezer section,removed defective led installed new led module,powered unit on all leds working g as designed."
Near San Marcos, TX 78666
Richard
Job Details: 10/12/2020
MICROWAVE AMANA AMV2307PFS2
Near Austin, TX 78753
David S
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for sealed system repair. I gained access to the evaporator and found no frost pattern. I gained access to the compressor and found it coming on and good voltage to the compressor. I punctured the Ryder and found no refrigerant in the system. I replaced the compressor and installed a UV dryer into the system. I replaced the evaporator as well. I pulled a vacuum and found no leaks. I put a sweep charge into the system and found no leaks. I recharged the cycle. With 4.27 oz of r134a. I found a good frost pattern forming on the evaporator. Job complete.
Near , TX 78644
Leonardo
Job Details: 10/12/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site to test unit for damaged panel. Found damaged panel will order new panel office to reschedule ; ordrng 1 W11175576 (PANEL )
Near Georgetown, TX 78633
Kayman
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite to install previously diagnosed parts. I installed the adapter and I found that the ice maker sent for the repair was not correct for this model. I am ordering the correct Ice maker (W11294907) returning with gasket.
Near Austin, TX 78735
Kevin
Job Details: 10/12/2020
DISHWASHER KITCHENAID KDTE204ESS3 "Arrived on site and inspected dishwasher and found right hand adjuster is broken, after replacing it top rack is now correct. No water leaks from connections at time of service, job complete"
Near Austin, TX 78726
David
Job Details: 10/12/2020
COOKTOP JENN-AIR JGD3430BS00 "Arrived on site to diagnose Jenn air cooktop with right rear valve not moving. On arrival tested the valve and did not get any sideways movement, only up and down. Unit will need a new gas valve to resolve. Part currently on order, waiting for part to reschedule.
Near Rollingwood, TX 78746
Wesley
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL KRFC302ESS02 Arrived onsite and installed the new gaskets. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Leander, TX 78641
David
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site to diagnose refrigerator making noise. On arrival could hear a loud buzzing noise coming from RC. Found RC compartment frozen over completely. Advised customer the course of repair would be to replace the evap cover, secure the evap, replace the motor and harness.
Near Kyle, TX 78640
Robert
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on job to replace previously diagnosed parts. After replacement test operation and removed remaining ice. No leaks detected at time of service
Near Dripping Springs, TX 78620
Robert
Job Details: 10/12/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on job for complaints of ring falling off. Found the spring clamp for bellow off. Reattached spring and run test cycle. No leaks detected at time of service.
Near Georgetown, TX 78626
Lou
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site to inspect refrigerator tripping breaker. Upon further inspection, customer advised that the unit began tripping the breaker off and on around July 2020 and has progressively gotten worse to about one time per day. I checked the breaker box and found the unit is on a GFCI breaker and a standard outlet. I pulled the unit on my floor protector and found floor damage underneath the unit (photos). Advised customer of my findings. Removed the back panel and tested amp draw at the compressor and it showed 1.29amps. Cycled power to the unit and when I plugged it back in, the breaker tripped. Turned breaker on and unplugged/plugged unit back in and checked amp,draw to compressor again and at startup, it showed 8.9amps and dropped to 1.32amps. I recommended they have someone check the outlets and breaker. Customer contacted their builder and advised of my findings and recommendations and builder advised customer that others in the neighborhoo
Near Lockhart, TX 78644
Andrew
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB01 Arrived on site to test unit for milk freezing in refrigerator. Put unit into diagnostics and all components tested good. Found the placement of milk was directly under air diffuser and was the only thing frozen in the refrigerator. Informed customer how the cold air from freezer enters refrigerator in that area to cool refrigerator and that is why the milk was freezing.
Near Austin, TX 78754
Scott
Job Details: 10/12/2020
WASHER WHIRLPOOL WED4815EW1 Arrived on site for burning smell and burned marks in dryer and sometimes unit will not start . Burn marks are normal wear and tear on heater vent . Found exhaust hose pinched shut . Readjusted vent . Did find pts switch failing and door switch may be failing as well. Ordering pts switch and door switch . Call to set return ; ordrng 1 WPW10117655 (relay-pts) and 1 WPW10237959 (switch-dor)
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site for not dispensing ice but still making ice. Removed ice container and found a block of ice wedged in the blades preventing auger from spinning. Removed block and auger spins freely. As I was breaking down the block for removal broke the plastic ice door cover. Placed a new ice door cover on order for return visit and install. No leaks detected. ; ordrng 1 W10189202 (door-ice)
Near Jarrell, TX 76537
Tyler
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Arrived on site for refrigerator needing a new fill line from the filter to the main connection behind the fridge. On arrival I was able to confirm the broken hose and installed a new one and tested the unit for leaks found the everything is working as designed call complete
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/12/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to test unit for unit flipping breaker when door close. Replaced interlocks and control board test unit and unit test good job complete.
Near Georgetown, TX 78633
Lou
Job Details: 10/12/2020
REFRIGERATOR JENN-AIR JFC2070KRB "Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised replaced the water filter and noticed water on the floor coming from the left side of the unit. I pulled the unit out and found water on the floor. I inspected the drain pan ad could not see any cracks. I poured water into the drain pan and still no water leaking out. I inspected the inlet valve and found the ice maker side leaking from the valve.I removed and replaced the valve and tested and it is operating as designed with no leaks. No water leaks observed at the end of service, job completed.
Near Georgetown, TX 78626
Kayman
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM03 Arrived onsite to install previously diagnosed parts. I installed the freezer door and brackets. Unit is sealing and working as designed at this time. I checked the ice maker for production and the bin is full. Job complete.
Near Austin, TX 78723
Matthew
Job Details: 10/12/2020
RANGE WHIRLPOOL WFC310S0EB3 "Arrived onsite for oven not functioning. Tested unit bake and broil, not coming on. Tested fuse and elements, test good. Tested power coming in, good. Tested output on control and did not get accurate reading, could hear relays clicking at control. Need to replace control board. Office to reschedule. ; ordrng 1 W11122531 (cntrl-elec)"
Near Cedar Park, TX 78613
David S
Job Details: 10/12/2020
DISHWASHER KITCHENAID KDPM604KPS0 "Arrived on site for dishwasher sticking out and it making a whining noise. I inspected the unit and work area. I found the unit not pushed back all the way. I removed the cabinet screws and pushed the unit back in the way the customer wanted it and secured it into place. I ran a diagnostics cycle and could not recreate the noise. I inspected all the insulation, and found none missing. I called Techline and spoke to Chris advised of the situation. I got sr # 7729011957. Techline advised if we cannot recreate the noise, not not replace any parts. Job complete no water leaks detected."
Near Granger, TX 76530
Kayman
Job Details: 10/12/2020
WASHER WHIRLPOOL WTW7500GW2 Arrived onsite to install previously diagnosed parts. I installed the console and main control. I ran a diagnostics and all tests passed. I also ran a load size calibration. Unit is working as designed at this time and no leaks detected at time of service. Job complete.
Near Austin, TX 78728
David S
Job Details: 10/12/2020
DISHWASHER KITCHENAID KDTE704DBL0 Arrived on site to install previous diagnosed parts. I pulled the dishwasher for the cabinet and removed the second level tracks. I replaced both tracks with new and installed the rack. I tested the rack and door to make sure everything is moving and closing properly. I reinstalled the dishwasher into the cabinet. No water leaks detected. Job complete.
Near Austin, TX 78731
David
Job Details: 10/12/2020
MICROWAVE WHIRLPOOL KMBS104ESS02 "Arrived on site to diagnose microwave with no power or response. Performed diagnostic and voltage checks. On removal of top cover I found that the fuse was dislodged from the rear of its retainer. Tested fuse and fuse was still good. Reseated the fuse and verified it’s tightness in its retainer. Retested and unit came on and is working as designed.
Near Austin, TX 78756
Scott
Job Details: 10/12/2020
REFRIGERATOR JENN-AIR JFC2290REM00 Arrived on site for scratched handle . Replaced freezer handle . Customer instructed on how to change water filter . No water leaks detected at time of service . Job complete .
Near Austin, TX 78737
Kevin
Job Details: 10/12/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher not washing properly. Ran a diagnostic cycle and found water pump is working properly. Found both spray arms are clogged by small bits of food. Took one picture. New spray arms will be needed to correct issue. Recommended to customer that plates be scraped into trash to remove any bits of food dense/Substantial/solid enough to clog spray arms. Job complete.; ordrng 1 W10498900 (D2C arm-spray) and 1 W10629546 (D2C arm-spray)
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to install previous diagnosed part. Removed failed FC light and installed new. Tightened FC door handle. Tested light operations. All tested good, no water leaks detected during service."
Near Austin, TX 78722
Matthew
Job Details: 10/12/2020
DISHWASHER IKEA IUD8500BX1 "Arrived onsite for dishwasher not working. Tested unit and debris clogged the drain motor. Cleared drain. Ran unit in test mode and found f8e4 drain motor error, 2/1 stuck key, 6/1 low water, 5/1 door switch. Ran diagnostics and successfully completed. Noticed that not all LED lights were functioning. UI would need to be replaced.
Near Austin, TX 78759
Scott
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site , replaced both fresh food door gasket . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78757
Paul
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KSSC42FTS04 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the main control again and the unit is working as designed. Call complete.
Near Austin, TX 78738
Luis
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "0415Arrived on site for no cool. Powered unit on compressor running no frost forming on evaporator diagnosed a leak in the system ordering compressor,evaporator and drier,job will need 2 hrs for repairs ; 1 W10858281 (EVAPORATOR ) and 1 W11125124 (COMPRESSOR) and 1 WPW10143759 (DRIER UV)"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/12/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven losing power mid use. Ran diagnostics and got F1E0and F1F1. Replaced control and ran diagnostics again, no error codes came up. Unit is operating as designed. Job complete."
Near Austin, TX 78731
Luis
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site to install parts from prev diagnosis. Replaced installed ui kit that includes ui and main control,installed deli control and freezer door powered unit on ran diagnostics all test passed."
Near Belton, TX 76513
Tyler
Job Details: 10/12/2020
ICE MACHINE JENN-AIR JIM158XYRS0 Arrived on site for ice machine that was making ice but not producing it quickly enough. Upon arrival I found that the unit was in the process of finishing a harvest cycle and it was obvious that the amount of ice being created on the evaporator tray was an indication that the sealed system and ice production hardware in the unit was functioning as designed. I then ran a diagnostic test and ran through the 12 steps the unit had and verified that all the thermistor’s were functioning as designed and that the drain pump to the reservoir was functioning as well as compressor and condenser fan motor and other components like circulating pump etc. The two problems that I did find was that when the heater was activated it would receive the proper voltage but the heater was not holding the charge well enough to heat the ice up quickly which was causing the ice to melt slowly over time and would not even melt the ice fully through before the next batch is read
Near Lakeway, TX 78738
Robert
Job Details: 10/12/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of not powering on. Found loose connection at plug. Corrected connector and test. No leaks detected at time of service.
Near West Lake Hills, TX 78746
Wesley
Job Details: 10/12/2020
DRYER WHIRLPOOL WED9400SW0 Arrived onsite and found unit operating with failed pulley and snapped belt. Used repair kit to repair dryer pulley and belt. Unit is now operating as designed. Unit is now operating as designed. All checks good.
Near Temple, TX 76504
Jonathan
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL ET8CHEXVQ00 Arrived on site for a refrigerator that’s not making ice again. It reinspected unit and work area. Attempted to take temperature in the freezer and found my thermal couple broken. Went to jump icemaker and found icemaker motor would not turn. Replaced icemaker and jumped unit. Unit is working as designed. Call complete.
Near Mustang Ridge, TX 78610
Jacob
Job Details: 10/12/2020
DRYER WHIRLPOOL MEDX655DW1 "Arrived onsite for unit not drying properly and noise coming from unit. Tested unit. Upon investigation, drying issue was the cause of the lint trap having a thick layer of lint on the filter, and noise was caused by the some change and a screw found inside the unit. Removed objects. Tested unit. Noise went away. No issues at this time.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/12/2020
DISHWASHER WHIRLPOOL WDT730PAHW0 Arrived on site for F2 E2 Error code. Tested UI housing board and was faulty. Replaced UI housing and dishwasher is operating as designed. No leaks detected. Job completed.
Near Salado, TX 76571
Tyler
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Spoke with whirlpool tech line Scott sr# 772015312. After describing the symptoms and Prior repairs made Scott advise that part of the issue is due to the deli drawer you are as well as the LED board behind fridge causing the ghost like symptoms within unit. Whirlpool recommended replacing both due to the low dc voltage coming into contact with prior water leak. Advised that symptoms like this are caused from a short in both controlsOffice to reschedule due to parts being out of stock; ordrng 1 W10804160 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)
Near Georgetown, TX 78628
James
Job Details: 10/12/2020
OVEN WHIRLPOOL RBS305PDS16 Arrived on site and installed new control. Tested operation and found unit working properly. Job complete
Near Leander, TX 78641
David
Job Details: 10/12/2020
COOKTOP WHIRLPOOL GLS3665RS03 Arrived on site to install new switches to resolve the always triggered igniter. Installed new switches and retested. Center switch is still constantly clicking. Tried repositioning and bending switch and nothing worked. Need new switch assembly due to over sensitive switch. Office to schedule. ; ordrng 1 WPW10569187 (harns-wire)
Near Georgetown, TX 78633
Lou
Job Details: 10/12/2020
FREEZER WHIRLPOOL EV161NZTQ00 "Arrived on site to inspect upright freezer with water in the bottom of the cabinet. Upon further inspection, I found ice had accumulated at the bottom of ever and when I removed the evap cover, I found the drain tube was clogged. Using my steamer, I removed the ice and cleared the drain tube of any debris. I recommended the customer have a heat probe installed to help keep the drain tube from freezing up again. I installed the probe and tested defrost and it is operating as designed. No water leaks observed at the end of service, job completed."
Near Waco, TX 76712
Jonathan
Job Details: 10/12/2020
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived onsite for an oven that is skipping time. Inspected unit and work area. Customer advised that the unit is not keeping track of time and after going through what perceives to be updates, the unit is resetting back to January 1 at 12 o’clock. Checked her Wi-Fi connection and found her Wi-Fi connected but not remote enabled. Checked the Wi-Fi that she’s hooked up to and customer advised she’s on 5G network. Found the unit requirements needed 2.4 G. I called Techline and spoke to TJ SR# 7729010305. He advised that the unit needs to be on 2.4 G WiFi to be able to properly receive updates.
Near Lockhart, TX 78644
Leonardo
Job Details: 10/12/2020
RANGE WHIRLPOOL WFC150M0JS0 Arrived on site to test unit for damage panel. Replaced panel test unit and unit test good job complete
Near Kempner, TX 76539
Al
Job Details: 10/12/2020
REFRIGERATOR GE PSHF9PGZBCBB "Arrived on site and inspected side by side refrigerator not dispensing water.Confirmed the complaint and found the there was a sound of water when the paddle was depressed, but customer couldn’t find where the sound was coming from.I removed the cover to accessed the back of the unit.I had the customer press the paddle and I saw water spraying from the tube that goes from the cabinet, behind the compressor, underneath the unit and to the connector underneath the freezer door.The tube was aged and cracking due to the location (behind the hot compressor).Ordering plastic tube.Needs more work.; ordrng 1 WR17X2891 (PLASTIC TUBE)"
Near Austin, TX 78759
Scott
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site replaced both brackets on freezer door . Sic ones gaps in freezer liner . All checks normal . No water leaks detected at time of service .
Near Salado, TX 76571
Tyler
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site for refrigerator needing previously diagnosed filter head as well as 5/16 quick connect clip. After installing needed parts I found that the issue same as before was still present though it was working much better than prior to repair. At this point we will need to return with a psi water tester as well as a fill line that goes from the fill valve to the door hinge of the dispenser. ; ordrng 1 UNKNOWN (PSI TESTER) and 1 WPW10674102 (HOSE)"
Near Austin, TX 78754
Scott
Job Details: 10/12/2020
DISHWASHER MAYTAG MDB4949SDM0 "Arrived on site for for door not closing . Found back cover to sprayer arm had come off and not allowing upper dish rack to fully retract into tub . Replaced cover , door is now sealing properly
Near Temple, TX 76502
Tyler
Job Details: 10/12/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site for refrigerator they had a door separating that need to be reassembled and an icemaker that still wouldn’t shut off on its own like it was supposed to. Upon arrival I found that the gap that was being formed inside the left fresh food door was due to the fact that there are some interior screws underneath the trimming of the door that were separating from the outer panel I disassembled the left side door in titan older screws that held the outer cover panel to the frame and was able to reassemble the unit and took documenting photos to show the gap is no longer there. As for the icemaker I did call Whirlpool tech line as well as look at the diagram of the unit itself and found that the Icemaker arm extension shut off is missing from the arm itself whirlpool confirm that without this extension connected to the arm that it would not function as needed and that we would need to re-order a new extension to add to the already existing arm
Near Austin, TX 78737
Kevin
Job Details: 10/12/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site and inspected dryer and found it is not heating, disassembled dryer and found connector to thermostat is off. After resetting connector dryer is now heating properly, took pictures. Also found vent hose is completely crushed behind dryer, cut off crushed part and reattached vent hose and confirmed with airflow meter that airflow is good, job complete"
Near Austin, TX 78739
Kevin
Job Details: 10/12/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site and inspected microwave and found magnetron has failed, replaced capacitor, diode, and magnetron and microwave is now operating properly, job complete"
Near Georgetown, TX 78626
James
Job Details: 10/12/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site and tested operation. Found oven light constantly on and unit will not heat past 100 degrees. Found harness to probe and door switch and lock motor pinched and wires separating. Also found harness to bake element pinched and separating. Unit will need new harness to repair. Office to schedule return services for part availability. Unit will also need new control due to possible short in harness; ordrng 1 W11344556 (HARNESS)
Near New Braunfels, TX 78132
Richard
Job Details: 10/12/2020
DRYER WHIRLPOOL WED8620HW0 Arrived onsite for the dryer not working properly. During testing found that that the console is causing the issue will need to replace the console. Part is already on order office to schedule ; saved tckt
Near Cedar Park, TX 78613
David S
Job Details: 10/12/2020
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for oven display not working. I inspected the unit and work area. I pulled the oven from the cabinet and gained access to the thermal fuse. I found the fuse blown. I installed the new fuse and tested the oven it is now working as designed.
Near New Braunfels, TX 78130
Noah D
Job Details: 10/12/2020
DRYER WHIRLPOOL MED7230HW0 "Arrived on site to inspect dryer for not drying correctly, upon inspection and testing dryer found the exterior vent blocked. Instructed customer to unclog vents. Complete"
Near Georgetown, TX 78633
Jonathan
Job Details: 10/12/2020
OVEN WHIRLPOOL KEMS309BSS00 "Arrived on site for oven combo having long preheat times and broil not working. Performed diagnostics mode and checked fault codes, found none. After extensive testing of circuit and control. Found relay intermittently sticky. Will need to replace control to complete repair. Removed failed control and installed new. Assembled unit and reinstalled. Tested all cooking operation. All tested good.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/12/2020
RANGE KITCHENAID KFDC506JSS00 Arrived on site to replace blower. Replaced blower test unit and unit test good job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 10/12/2020
COOKTOP WHIRLPOOL WFC150M0EB3 "Arrived on site to inspect cooktop for not heating correctly, upon inspection found no issue with either element, check for error codes and cleared them. Complete"
Near Austin, TX 78726
Paul
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I defrosted the coil and made sure there were no drain restrictions or warm air leaks. I removed the evaporator cover and found one of the tabs broken. I replaced the fan/harness, evaporator cover, and UI. I removed the right RC door and replaced the cam and closure. I advised mr to add dialectic grease on the closure. All is working as designed. Call complete."
Near Georgetown, TX 78633
Jonathan
Job Details: 10/12/2020
RANGE WHIRLPOOL WFG525S0HS0 "Arrived on site to install previous diagnosed part. Gained access to broil igniter and found spark igniter bracket bent . Made adjustment to bracket and found unit broiling. Performed temperature test on oven at 350° bake cycle. Found average temperature at 361°. Did not calibrate oven, due to customer felt that it was not reaching temperature. All tested good."
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/12/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to adjust flames. Adjusted flames job complete no leaks present at this time.
Near Temple, TX 76502
Tyler
Job Details: 10/12/2020
OVEN JENN-AIR JJW8430DDS Rubbed on site to install previously diagnosed oven thermostat sensor and TOD sensor. After installing necessary parts I was able to reassembled and tested unit and after running a test cycle on the upper oven found that it was preheating to 350 and cycling on and off as designed call complete
Near Woodway, TX 76712
Jonathan
Job Details: 10/12/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for a freezer that’s not sealing properly. Inspected unit and work area. Found freezer frost free but customer advised that a few weeks ago it had frosted up on the top where the gasket wasn’t aligning properly. He advised that he had been trying to fiddle with the gasket to try to make it sealed but it’s had icicles hanging from the top of the freezer. Found gasket not fully engaged on the door and removed all water/ice debris. Checked unit for gasket seals around the unit and unit is working as designed. Call complete.
Near Temple, TX 76502
Jonathan
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for a refrigerator that still not making ice. Inspected unit and work area. Tested thermistors and found thermistors past. Ran unit to the icemaker error codes and found an E5 indicating a thermistor failure. Tested unit in a harvest cycle and unit ran as designed. Replaced icemaker and tested the ice box fan, and fill tests. Unit is working as designed. Advised customer to give the unit 24 to 48 hours to fill her bin. Call complete."
Near Temple, TX 76502
James
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and removed compressor and condenser. When removing condenser I found the line has broken at point of corrosion. Installed new condenser and compressor kit. Vacuumed system to clear and test for leaks. Unit held vacuum. Charged with 4.65oz 134a and tested operation. Unit tests good. Job complete
Near Harker Heights, TX 76548
Al
Job Details: 10/12/2020
DRYER MAYTAG MEDB835DW4 Arrived on site and inspected dryer noises.Confirmed the complaint and found a sock stuck in the blower wheel causing the noise.Removed and reassembled the unit and unit tested as designed to customers satisfaction.Job complete.C
Near Gatesville, TX 76528
Al
Job Details: 10/12/2020
WASHER MAYTAG MVWB865GW0 Arrived on site and inspected washer not completing cycles.REN diagnostics mode and confirmed the communication error.Removed and replaced the control and unit tested as designed.No leaks.Job complete
Near Kempner, TX 76539
Al
Job Details: 10/12/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site and inspected excessive noise from freezer.Disassembled the back cover and found the pads were not sitting underneath the compressor causing the excessive rattling noises.Corrected the issue and unit tested as designed.Job complete
Near Killeen, TX 76543
Al
Job Details: 10/12/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site and inspected dishwasher F9E1 error.Confirmed the complaint and found the drain pump defective.Removed and replaced it.Reassembled and tested the unit and unit tested as designed without leaking.Job complete
Near West, TX 76691
Jonathan
Job Details: 10/12/2020
WASHER MAYTAG MVWB865GW0 Arrived on site for a washing machine that had a broken lid. Inspected unit into work area. Confirmed issue with lid being cracked at the hinge and not allowing to lid to lock. Replaced lid and tested unit. Unit is working as designed. Call complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 10/12/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site to inspect microwave for not illuminating, upon inspection found the bulb was burnt out, replaced with no change, found a large burn spot on control, replaced front control and tested. All lights turned on. Complete"
Near Temple, TX 76501
Tyler
Job Details: 10/12/2020
DRYER ROPER RED4516FW0 Arrived on site for dryer that was turning on by itself but the motor would not spin the drawing although the dryer and start heating. Upon arrival I tested continuity to the side switch and found it was functioning as designed and then tested the starter relay that is located in the motor and found at the relay was broken which means motor is defective play then replace the motor and exhaust will and was able to retest the unit and found that everything is now functioning as designed the dryer does not come on by itself anymore and the customers can start using it whenever they’re ready. Call complete
Near Canyon Lake, TX 78130
Noah D
Job Details: 10/12/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 "Arrived on site to inspect dishwasher for not operating, upon inspection found the pump working and water working, checked drain and pump was clogged. Replaced pump and found no issues. Complete"
Near Cedar Park, TX 78613
Kayman
Job Details: 10/08/2020
DISHWASHER MAYTAG MDB8969SDM3 Arrived onsite for dishwasher leaking onto floor. upon inspection I found the floor damaged from a potential water leak customer showed me a picture of soap suds seeping from the sides of the door and onto the floor. I ran a diagnostics cycle and could not recreate the leak. The customer brought to my attention a potentially faulty dispenser. I tested the resistance at the dispenser and found it open so I am ordering a dispenser for the unit. I advised the customer only use 2 Tbs of liquid detergent for the dishwasher I could not find any other leaks besides the evidence of too much suds in the unit causing over flow. Ordering Dispenser (W10861000) office to R/S due to part availability. ; ordrng 1 W10861000 (detergent dispenser)
Near Austin, TX 78752
Scott
Job Details: 10/08/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for poor drying . Ran diagnostics ,no error code ,and heater is coming on at end of test wash . Did instruct tenets on proper use of rinse aid . No water leaks detected at time of service. Job complete ."
Near Killeen, TX 76549
Al
Job Details: 10/08/2020
RANGE WHIRLPOOL KERS505XWH03 Arrived on site and inspected range with temperature concerns.Customer advised food is either burning or under cooking her food.Took temperatures on both upper and lower ovens and unit was off by approximately 15-20 degrees.Attempted to calibrate the unit and unit did not ever get to 350 true temperature.Unit will require a controlOrdering Control and AUTHO.Needs more work.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 WPW10365419 (CONTROL)
Near Clifton, TX 76634
Jonathan
Job Details: 10/08/2020
REFRIGERATOR FRIGIDAIRE GSS25LGMBBB "Arrived on site for refrigerator that’s making a loud rattling sound. Inspected unit and work area. Customer had turned off breaker to the unit several days ago and the door was sitting slightly open. Customer advised that they were getting frost all over the shelves and all over the back of the unit. And the unit wasn’t seemingly cooling as well as it should have. She said that the unit was making a loud high-pitched noise and that when she opened the door it would stop. Noticed several racks were installed improperly inside the refrigerator causing the door not to close properly and leaving a 2 inch gap for ambient air to enter in. I advise the customer that because the unit is completely thought out and we cannot replicate the issue, she would have to wait and see if the issue returns. However, based on her description of what was happening, I advised that her shelving leaving the door open was probably the primary cause of this failure. I fixed
Near Blanco, TX 78606
Richard
Job Details: 10/08/2020
DRYER MAYTAG MEDB766FW0 Arrived onsite for the dryer drum chipping. During inspection found that the drum is chipping. Took pictures . ; ordrng 1 W10899578 (drum)
Near Austin, TX 78758
Wesley
Job Details: 10/08/2020
DISHWASHER KITCHENAID KDFE104HPS0 "Arrived onsite and found unit panel dented, replaced panel. Unit is now operating as designed. Advised on repair."
Near Austin, TX 78750
Paul
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for a refrigerator that’s still not cooling correctly and making a loud noise. I found the RC evaporator issue that was corrected on the previous visit still good and the RC evaporator clear. Mr stated the unit was cooling fine but the FC was making the loud noise for 3 days and then it stopped and started working correctly again. I found the FC evaporator not completely defrosting. I ran service test 38 and the unit did go thru a short defrost. The FC evaporator motor will need to be replaced. Ordering parts authorization & W11109595 motor-evap..; ordrng 1 W11109595 (motor-evap)
Near New Braunfels, TX 78132
Noah D
Job Details: 10/08/2020
WASHER MAYTAG MVWB835DC0 "Arrived on site to inspect washer, upon inspection found the washers upper lid broke apart along left side plastic casing is cracked and will need a whole new door assembly. Office to reschedule.; ordrng 1 W10724672 (DOOR )"
Near Austin, TX 78757
Wesley
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite and found unit Evap frosted over. Found bimetal reading closed in diagnostics. Ordering heater and bimetal to repair. Advised customer on defrost. Changed defrost to standard 6hr instead of auto. ; ordrng 1 BIMETAL (UKNOWN) and 1 WP12729123 (heater)
Near Georgetown, TX 78626
Tommy
Job Details: 10/08/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived onsite for freezer not cooling. Upon arrival found starting device was bad replaced starting device, still found unit would not cool, tested thermistors both tested good evap motor tested good, compressor had amps just didn’t have refrigerant to push through unit ordering silt system, office to reschedule.; ordrng 1 CNOTE (SILT SYSTEM REPAIR ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10750851 (COMPRESSOR ) and 1 W10858281 (EVAP) and 1 WPW10143759 (DRIER)"
Near Horseshoe Bay, TX 78657
James
Job Details: 10/08/2020
WASHER WHIRLPOOL MVW7230HW0 Arrived on site and tested operation. Found gear case has failed causing error. Unit will need new gear case and slider to repair. Office to schedule return services due to part availability ; ordrng 1 W11423759 (GEAR CASE)
Near Austin, TX 78702
Matthew
Job Details: 10/08/2020
WASHER AMANA NTW4516FW3 "Arrived onsite for washer making buzzing sound and not draining. While trying to test unit in diagnostics the control was non responsive. The unit would automatically go into trying to drain but would not. Called tech line and recommended reading ohms on the drain pump. Got 20.1 ohms (in range). Tech line recommended replacing control, so control was replaced. After control replacement unit was completely responsive SR#7728993587. While trying to run diagnostics noticed that the drain pump was having issues draining. Noticed that the customer had his drain inserted deep into the drain pipe and had it completely sealed. Removed drain line to external bucket and attempted to drain. Drain and test cycle completed successfully. Notified customer that unit is now operational but he must get the external drain line inspected for clogging. No leaks present at this time. Job complete"