Arrived on site to inspect unit for buzzing noise coming from RC. Upon arrival customer stated the issue currently is that the unit is allowing ice cubes to freeze in chute and allowing crushed and cubed ice to come out simultaneously. Found gasket between door and ice chute to be crooked causing cubes to freeze together in the chute. Replaced damper due to description of noise given. Job complete.

Unit is warranty. On arrival verified complaint of unit not making ice. Ran diag mode and recirc pump did not activate. Confirmed it is getting voltage. Replace recirculating pump and reran diag mode. Unit is now operating correctly job complete no leaks detected during service.

Arrived on site for longer cook times . Ran temp checks . Did recalibrate 5 degrees hotter . No other issues found . Job complete

On arrival verified complaint of unit not functioning with key pad. Found it was not fully responsive during testing. Replaced console. Unit now operates but control would not send voltage to wash pump during test mode. Replaced main control and all functions are now working. Job complete no leaks detected during service.

Arrived onsite for a refrigerator that is dispensing water very slowly. Upon arrival I this to be true. I removed the filter and ran a bypass and tested the Dispense and found proper water flow returned. I asked the customer if they had a water filter on the home and they did and I advised them that the can run the unit without the filter and the customer put in their bypass. Unit is now operating as designed

"Arrived onsite for a refrigerator with the FC not cooling correctly. The customer stated she turned the icemaker off. I found a bunch of frost build up on the left side of the FC. Frost was on the side of the icemaker, the left side of the liner, and on the evaporator cover. The customer stated it had started cooling again. I found the door not closing correctly and causing a gap in the gasket on the left side. I corrected the door and rails so the gasket would seal. I tested the FC temp and it went down into the single digits and the sealed system components were still running. I turned the icemaker back on. I found the mullion sweating and dripping water on the FC gasket and dripping on the floor. I showed the customer how to turn the moisture control on to prevent this from happening. I explained to the customer the noise they had been hearing was probably frost had gotten in the fan but it had cleared itself. I explained to the customer to watch the door and make sure it closes all the way and explained the frost would get removed by the evaporator. All is working as designed. Call complete."

Arrived on site for dryer needing panel and hinge receivers. Upon arrival reconfirmed issue and installed parts. Found door closing as designed. Call complete

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the agitator and tested the machine. All works as designed. No water leaks were present at the time of service. Office to bill CC on file. Call complete.

"Arrived on-site for washer making a squeaky noise intermittently. Upon arrival confirmed sound and traced it down to gearcase. Found oil had leaked all over under carriage of unit. Replaced cam, belt, cap, motor, and gearcase. Found washer working as designed in diagnostics and normal quick wash cycle with no leaks. Call complete"

"Arrived on site to test unit for door not latching properly, tested unit for latch needs to be adjusted slightly, adjusted and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to inspect dishwasher leaking at the door handle and not draining. Upon further inspection, the customer provided a photo of the water at the door handle on the right side (photo). I removed the outer door panel and found where the gasket to the vent has been leaking water (photo) and dry water stains on the inner door panel (photos). I placed the unit in diagnostics showing error code F8E2-drain pump failure. I cleared the code and continued with testing and the unit operated as designed except for the drain pump. The drain pump struggled to turn on, but once it came on it drained the water from the unit. I removed and replaced the drain pump and vent and found the left hinge friction pad laying on the floor under the unit. I advised the customer that I would have to order the friction pads and recommended they perform a wash cycle and see if it leaks at the door handle again. I did find some old water stains on the door gasket and will return with the gasket. I am ordering the friction pads and main control and CNOTE-LSO and scheduled return service for 03/02/24 (KC). No water leaks observed at the end of service.; ordrng 2 WP8268961 (Pad)s and 1 W11413274 (Main control) and 1 CNOTE (LSO)"

On arrival verified complaint of smell. Unable to smell anything in the unit. Verified dispenser is set correctly as customer as a water softener. Customer is already using affresh. Looked under the unit and there is no growth or dirt visible at all. Unit looks clean as factory. Verified no error codes and unit is currently functioning correctly. Job complete unit working as designed no leaks detected during service.

"Arrived on to test unit for water not draining properly, tested unit for drain pump filter clogged, removed restriction and tested, unit is now running as designed, no leaks detected job complete"

WRF767SDEM01 Arrived to install previously diagnosed and ordered parts. I removed and replaced the primary water valve and tested. The prior low water flow was corrected and the unit operated as designed. No leaks observed during service.

Arrived on site for continued issues of tripping breaker. Customer has had new 30 amp breaker replacing old 20. Ran unit and all fans and compressor operate correctly. Breaker Tripps after about 15 minutes. Contacted SW for assistance. Ran an amp draw test. Unit is pulling 2.2 amps with all components operating. Need to return with a 2 man to pull unit from wall to inspect/ Tesla line voltage and supply outlet as well as rest unit at a different outlet. Rescheduled for Friday 3/1; ordrng 1 2man (2 man) and 1 2hrweigh (2 hr weigh)

Arrived onsite for sheet stuck under agitator. upon arrival customer stated she did manage to get the item out but noticed that the unit has been getting items. Stuck intermittently. Inspected unit and found lower part of agitator warped possibly allowing articles to get stuck. Replaced agitator assembly. Tested unit Unit is functioning properly. Job complete.

"Arrived on site for ice machine not making ice . Ran diagnostics . Found no frost pattern on evap. Compressor pulling 2-3 amps . Condescending fan is working . Ordering compressor, evaporator, condenser, and weighing for three hours! Call to set return visit No water leaks detected at time of service ; ordrng 1 WPW10218037 (Evap) and 1 WPW10605286 (Compressor) and 1 WP2313624 (Condesser) and 1 Weigh3hrs"

"Arrived on site to inspect unit for not heating properly. Upon closer inspection found unit getting heat, replaced thermistor, advised customer on the moisture sensor within unit only being on the front side, as well as proper vent cleaning. If problem persist recommend replacing moisture sensor. Job complete."

"Arrived onsite for dishwasher not drying. On inspection found that the heating element is working fine, I noticed that he was not using rinse aid. I informed him on the use of rinse aid and other care items on how to take care of the dishwasher. The unit is operating as designed and no water leaks detected during service."

"Arrived on site to replace previously diagnosed sealed system. Replaced compressor, dye drier, access valve, and charged system with 56g of r600a. Tested unit, unit is now cooling and running as designed, no leaks detected, job complete."

"Arrived on site to test unit for unit not starting and beeping. Test unit and found F7E2 error. Found bad sump and motor, replaced sump and motor test unit and unit test good no leaks present at this time."

Arrived on site to install previously ordered parts. Upon arrival inspected unit and found unit is not leveled and front left foot is wedged between floor and some type of copper water line. I do not have access to front feet. Uploaded pictures to SD. Advised customer the unit needs to be leveled. There is no issue with latch or strike. Unit is operating as designed just needs to be leveled. No leaks present at this time. Job complete

"Arrived onsite for major oil leak from the gearcase. Replaced the gearcase, motor, belt, cam, actuator capacitor and shield. Tested unit. All checks good."

"Arrived onsite to install previously ordered parts. Upon arrival I installed the new mag, cap, diode and the transformer. And tested the unit and found the unit operating as designed"

"Arrived onsite for dishwasher door damaged. Installed new door, could not test the unit was in the middle of the kitchen unhooked."

"Arrived onsite for a dishwasher thats not cleaning the dishes good again. I found a stored F9E1 drain error and F7E1 pump motor error. I found the pump not running with voltage to it and the drain pump staying on constantly. I found the polarity reversed at the terminal block and one of the screws appears to be cross threaded and will not come out. I found the pro wash selection not working either. The terminal block, UI, control, and pump and motor will need to be replaced. Ordering W11622495 console & W11573809 terminal block. Marking other parts as UORV. RS for Thu 3/7. ; ordrng 1 W11622495 (Console) and 1 W11573809 (Terminal block)"

"Arrived on site to inspect unit for controls not working. Upon closer inspection found no power traveling to unit. On closer inspection found fuse blown. Replaced fuse, tested unit, unit is running as intended. Job complete."

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the harness and ran the service cycle to test the machine. The machine completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete.

Arrived onsite for unit leaking from bottom. Upon arrival inspected unit. Tenant not on site to discuss issues. Ran auto test and passed. Ran quick wash and passed. Could not find any leaking from unit. During drain cycle heard what sounded like the standpipe backing up. Maintenance should inspect to insure overflow does not occur. Could not duplicate any leaking. Job complete

"Arrived onsite for dishwasher with a burning smell. On inspection I took bottom plate and I when I took the over flow float off it came disconnected. I was looking for burnt wires underneath the unit, found none. I then was looked in the dishwasher found no evidence of plastic burning onto the heating element. Ran unit in diagnostics mode and there were no error messages. I hooked the overflow float back up and informed the customer I did not find any issues at this time. Customer will call if the issue continues. No water leaks detected during service."

Arrived on site for a microwave that has no power. Inspected unit and worked area. The customer advised that they werent using it and one morning they just came out to the microwave being unresponsive acting like it was unplugged. They said that this did not happen during any part of the operation of the unit. I checked all door switches and found them within range. I checked Ohio State components and could not find any issues. I replaced the thermal fuse and tested the unit several times. Found the unit working an operating as designed. Call complete.

On arrival verified complaint of blower making everything oily. Confirmed unit is fully functioning and blower is working correctly. Found install issue. Blower damper in cabinet is blocking air flow out causing unit to force air out the front instead of upwards. Unit working as designed. Job complete.

"Arrived on site for a refrigerator that is not making ice again. Inspected unit and work area. The customer advised of the unit made two batches of ice, but then stopped making ice again. He advised that he still here is the unit attempting to fill, but is not actually making ice. I checked the fill tube and found the fill tube frozen. Remove the excess ice and went to go check the heater. I found that the heater connector was not fully inserted. I fixed the connection and tested the unit. Found the unit working and operating as designed. Call complete."

"Arrived on site for refrigerator not cooling, found no lights. Display does start but no components are working. Verified good voltage at control. Replace main control. Verified operation. Call complete."

Arrived on site for washer not completing cycles or spinning out cloths. Upon arrival confirmed issue. Found no errors in diagnostics but found cap and control failing to spin correctly. Replace cap/control and tested unit. Found no leaks and washer working as designed. Call complete

"Arrived onsite for washer not working error code F5E2. On inspection found the error in memory, I stated the unit in diagnostics cycle and passed. I stepped through the component test every thing passed. I could not get the unit to fail, I gave the customer a magnet so she can call us if or when it fails. The unit is operating as designed. No water leaks detected during service."

"Arrived on site to inspect unit for leaking water from front door. Upon closer inspection found seal looked fine, but while inspecting gasket noticed damage to front of tub about halfway up on both sides. While running unit through test cycle found a few droplets of water almost to the mid point of door. Opened door to confirm no visible issues, seal and vent look fine no water damage to door insulation or kick plate insulation. Confirmed with customer that there where anchor points while testing previously, the anchor points in tub could have been causing door separation and allow unit to leak. Customer also confirmed unit had not been ran since original problem was found. Raised legs so unit sat better and didnt wobble. No leaks present at this time. Job complete. ; ordrng 1 W11513977 (Tub)"

Arrived onsite to test washing machine following. Small leak from underneath. Determined leak occured from rinse splatter on off balance load. All checks good. Unit is now operating as designed without leaking.

Arrived on site to test unit for F1E1 error. Found shorted console. Replaced console test unit and unit test good job complete.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the FC at 14 degrees when I arrived and it went up to 16 degrees then the compressor came on. I watched it drop to 0 degrees and took a photo of the temp. The refrigerant flow was perfect and I found no issues with the compressor. I replaced the control and RC thermistor because of the differential swing. The refrigerator is working as designed. Call complete.

"Arrived on site to inspect unit for DW being loose from cabinet. Upon closer inspection found the upper rack has been damaged allowing upper rack to drop from right side of cavity will need to order wheel tub, and track stop and return. Office to reschedule. ; ordrng 1 W11614118 (Wheel tub) and 1 W11579392 (Track stop)"

"Arrived onsite for door handle lose. On inspection the top of the handle is broken off. Installed a new door handle, the unit is operating as designed & no water leaks detected during service."

Arrived on site to inspect unit for leaking from back of unit opposite of the drain hose. Upon closer inspection ran unit through 4 diagnostic cycles watched the valve inspected drain all hoses could not replicate leak. Did visibility see water trapped in one of the legs but no moisture leading towards back left leg. Suspect bad seal on tub ring due to location of leak and explanation from customer. Replaced tub ring ran another cycle. No leaks present at this time. Job complete.

"Ive done say it for a refrigerator where ice is clumping. Inspected unit and work area. The customer advised that the issue was in his freezer compartment not his refrigerator compartment. He advised that when the unit fills with water, it fills up the ice bucket into a big slab. I checked the icemaker and found that the fill cup was iced over causing water to trickle outside of the icemaker area. I steamed out the ice clump in the Phil cup and tested the unit. The unit began to work and operate as designed. Call complete."

Sr#7738548048 arrived onsite for cooling concerns. Second refrigerator same concerns. Wanting product to not defrost in freezer. Documented proper temperatures and a made settings adjustments to improve freezer cooling. -7f and dropping at time of service. Documented findings with techline and was advised to explain some of the irregularities that can be associated with a non temperature regulated environment because the fridge is in the garage. Customer will use a charting thermometer to document experience.

Arrived on site to replace door. Found arm was not ordered. Ordering new arm reschedule for Monday. ; ordrng 1 W11607070 (Arm kit)

"KDTM404KPS1 Arrived to inspect door hinge loose issue. I found the left return spring had dislodged. I re-secured, ensuring the heat/sound deadening blanket was no longer binding and tested. The issue was resolved and there were no leaks observed during service."

"Arrived on site for unit. Give me an F1 E1 error code after last repair. Upon arrival inspected unit and found power supply board loose. May have happened when harness was rerouted for a previous issue. Secured power supply board and harness. Tested unit and could not duplicate the issue. Customer will monitor. If symptoms persist, recommend call back detect line for resolution . Job complete"

Arrived on site for washer stopping mid cycle . Found tub full of water . Ran diagnostics long drain error code . Ran drain pump from diagnostics. No issues found with hose or harness . Every time unit is put in diagnostics drain pump will kick on . Replaced control. Ran calibration and test wash . All checked normal. No water leaks detected at time of service . Job completed

Arrived on site for washer leaking. Removed drum. Found plastic tub cracked. Removed all components. Replaced tub and gearcase. Reassembled. Calibrated machine. Verified operation. Call complete.

"WCG97US0HS05 Arrived to inspect no ignition on far right knob. I verified the issue and the inspected. The switch assembly was it seated and after correcting, the issue was resolved. No gas leaks detected during service."

On arrival verified complaint of ice maker made a bang and the ice maker is twisted. On visual inspection found ice maker is stuck against the outside cover housing. Ice maker is damaged. Replaced ice maker maker and reinstalled the cover with a slight lift to add spacing in between ice maker and housing. Ran test 44 and 45 operational test is good. Job complete.

"Arrived on site to install previously diagnosed sealed system. Removed compressor and drier, installed compressor, access valve, and dye drier. Recharged with 55g of r600a. Tested unit, unit is now cooling and running as designed, no leaks detected, job complete."

"Arrived on site for no one of the cooktop burners are operating. Upon arrival, test unit and cannot hear gas flowing through any burner. Pulled unit from wall and found supply is shut off. Restore gas supply. Test unit and all burners are igniting and operating correctly. Unit is operating as designed. No gas leaks detected at this time. Job complete"

"Arrived on site for dryer not heating, found same issue as before, heater open, found back part of drum was hanging, properly secured. Replaced heater. Verified operation. Call complete"

"Arrived on site to replace previously diagnosed fill tube heater assembly, replaced and tested unit is now working properly, job completed"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve and charged up the unit with nitrogen. Found pressure hold for 15 minutes. I vacuumed down the unit to -31 psi and found pressures. Hold again for another 10 minutes. I charged the unit up with 45 g of R600 and tested the unit. Found the unit working an operating as designed. Call complete."

Arrived on site . Replaced oven vent with screws . Unit is performing normally . No other issues . Job complete

Arrived on site on site for long dry times . Found moisture sensor not ohming correctly. Ordering sensor and electrodes. Set return 4/3 . ; ordrng 1 WPW10298258 (Sensor) and 2 WP3387223 (Electrode)s

Arrived onsite for not operating and clicking and found lid lock assembly dislodged from top panel. Restored by reinstalling existing latch mechanism. All else checks good. Advised customer on repair.

Arrived on site for dishwasher showing e4 error as well as not completing cycles and leaking.upon arrival customer stated maintenance had recently been out to replace garbage disposal and forgot to remove drain cork. This had led to water over filling and trigger float switch under tub. Removed water and tested unit. Found no leaks present and unit now working as designed. Call complete

On arrival verified complaint of jeans stuck under agitator. Removed clothes and checked function of unit in diag test. No failures found unit is working as designed. Job complete no leaks detected during service.

"Arrived onsite for not operating, making loud buzzing sound, and has an electrical smell. Upon arrival,test unit with cup of water. Can hear loud noise from high voltage components. Water does not heat. Removed unit from cabinet and Disassembled to inspect/test high voltage components. Capacitor and diode are good. Found magnetron is burned out. Inspected wave guide and is good. Contacted SAFTEY team. Explained findings. Notes were documented. MfrRef # 7738502666. Need to replace magnetron. Replaced magnetron and test unit. Unit is now heating water correctly and operating as designed. Job complete"

"WRS588FIHZ04 Arrived to inspect ice maker issue. I found the ice maker had failed and the ice mold had fallen out. The issue was due to debris sticking within the mold and causing overfills due to ice not falling out during harvest. I removed the ice maker and tested. Operational test good, no leaks observed during service."

Arrived on site for dryer needing previous diagnosed terminal block and terminal kit. Upon arrival reconfirmed issue and installed parts. Tested dryer and found it working as designed. Call complete

"Arrived onsite for dryer making a noise. On inspection I did not find the dryer making noise. Customer had a video of the noise, gain access to the motor and blower wheels. Saw no damage on the blower wheel, turning the motor by hand and there was low noise coming from the motor. Told customer that here was slight noise coming front the motor. Installed new motor. Informed the customer to call if the noise gets comes back. Ran unit for 15 minutes trying to recreate the noise with out luck. The unit is operating as designed during service."

Arrived on site for washer not draining water out. Upon arrival found f9e1 in diagnostics. Upon further testing I found drain pump still failing and not pumping any water out. Replaced drain and found due to pump not be8ng replaced on second trip it had now cause another failure in control and replaced control also. Reassembled and tested washer in diagnostic and normal wash cycle. Found washer complete all cycles as designed with no errors or leaks. Call complete

"Arrived on site to inspect washer dispenser holding water. Upon further inspection, I found a small amount of water in the square reservoir in the softener cup (photo). I advised the customer that the amount of water is normal and then I contacted Techline to confirm. I spoke with Rich and provided previous SR#7738327327 and advised of my findings. Rich advised the remaining water is okay and that all parts have been replaced. Water pressure could be playing a factor in the amount of water left in the reservoir and the customer should be able to remove the dispenser and pour the water out of the dispenser. Rich advised to not replace any parts and refer the customer to Whirlpool Customer Service for further issues and provide them with the SR number. No water leaks observed during service, job completed."

Arrived onsite for washers with hot water issues. Upon arrival I ran the unit with the hot water setting selected and the lid switch bypass so that I could monitor the water temperature as it flowed into the unit and it started hot the entire time. I ran the unit a few more times and found the same. Unit seem to be operating as designed at this time. I advised the appointment office that it might be a plumbing issue.

"Arrived on site for not spinning and leaving clothes wet. Upon arrival, ran diagnostics and got error codes F9-E1 long drain and F0-E5 off balance. Found some standing water in tub. Ran components test and found drain pump energizes but only buzzes. Raised unit. Manually drained remaining water in bucket. Inspected pump and is bad. Need to replace drain pump. Replaced drain pump W11396717. Test unit and drain is now functioning. Ran an automatic test cycle and all components pass test. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to inspect range for arching behind unit when using multiple burners. Upon closer Inspection found unit arching with far left switch itself. Removed switch could hear something rattling within switch. Recommend returning with left cooktop harness W11675846 and another switch just in case new one is corrupted now. Documented findings with safety. Office to reschedule Sr#7738528651; ordrng 1 Wpw10434452 (Switch) and 1 W11675846 (Left cooktop harness)

"Arrived on site to inspect dishwasher leaking water. Upon further inspection/follow up, customer advised the unit leaks on the Sensor mode towards the end of the cycle and since last service call, the unit leaked on Normal mode. Basically leaking on long cycles and not the shorter cycles. I removed the outer door panel and placed the unit in diagnostics showing no error codes and tested. After several tests, the unit never leaked. I contacted techline and spoke to Kurt and advised of the complaint and my findings and previous repair of the door gasket. After brainstorming the issue, Kurt recommended having the customer take photos of when the unit leaks; where its leaking from; the door gasket, inner door panel, etc. and provided SR#7738555818. I advised the customer of this conversation and recommendation. I reached out to in house tech support and it was recommended replacing the lower spray arm as it can get hung up during a wash cycle as debris will get caught in the gears and the arm will stall in a position to where its constantly spraying the inner door panel causing the water to overflow the reservoir or the spray arm is separating during a long wash and causing the water to rush the reservoir and overflow the reservoir. Customer advised it is a design flaw and questioned having to pay for parts and I recommended they contact the manufacturer to discuss and provided the SR number. No water leaks observed during service, job completed."

"Arrived on site for oven showing power loss on display. Customer has to constantly reset. Attempted to go into diagnostics and got the screen. Once in diagnostics no errors stored. Buttons all responding. Removed from wall. L1-L2=253, L1-g=126, L2-g=126, L1-c= 126, L2-c= 126, c-g=0. Voltage checks good. Thermistor reads 1.1 k at control. Bake element pulls 13 amps, broil pulls 17 amps. All checks good. Replaced main control board. Advised customer if problem continues then check wiring inside wall. Call complete."

Arrived on site to test unit for oven not getting to temp. Calibrated oven test unit and unit test good job complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor failure, I removed and replaced the sump assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for a dishwasher with the upper rack only pulling out about halfway. I found the back left roller on the adjuster had come out of the rail. I removed the rack and checked the adjusters and rails finding them all good. I installed the rack correctly and tested it. The rack rolls in and out smoothly. Call complete.

Arrived onsite for door cosmetic issues with foam and used new door and nameplate and plugs to correct the cosmetic issue. Unit is now in good working order. All checks good.

Arrived onsite and repaired unit with repeat latch failure. All else checks good. Advised customer on repair.

"Arrived on site to test unit for no heat, tested unit found it receiving proper voltage, tested sensors and found thermal cutoffs shorted, replaced and tested, unit is now heating, ran vent test and it failed, customer stated that vent was cleaned 3 months ago but stated customer that it is possible that a birds nest is clogging it, advised customer not to run unit until the restriction has been removed, at this time job complete"

"Arrived on site to install freezer handle. Found new handle ordered is incorrect,grey handle base that mounts to door is short and not aligned with screw holes installed screws ordering another handle ; ordrng 1 W10837029 (Door handle)"

Arrived on site for door not sealing. Damaged lower section where hinge bolts to frame causing door not to seal. Uploaded pictures of damage called tech support sent pictures customer needs to contact whirlpool customer service Sr#7738552174

"Arrived on site. Found d gasket to sealing to cabinet,remolded gaskets checked door seals good."

Arrived onsite for washer stopping in the middle of the rinse cycle. On inspection customer had the washer loaded to show me what is happening. The unit was started on normal setting and it ran all the way through the rinse cycle. At the end of rinse the unit switched to wash cycle and stopped. I let sit for a few minutes to make sure it was not going to continue it cycle. I went to power the unit off and it did not respond. I held the pause button in for 15seconds still did not power so I held it in again for 15 seconds still no response. I pulled the power and installed a new control board in the unit. Customer is going to run another load and let us know if it is working. No water leaks detected during service. Sr7738552136.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for washer not starting. Showing error code for not draining, inspected and found harness was pull out again. Received cam and confirmed head case is leaking oil. Recommend new pump, gearcase, cam, actuator. Not internet. Advised office will call to schedule. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W11239857 (Belt) and 1 W11399437 (Drain pump) and 1 W11643701 (Harness)"

Arrived on site to test unit for not advancing cycle. Tested unit found unit stuck in a logic loop continuously spinning. Advised to customer that they need to download the Maytag app to connect unit to WiFi so the new update can be pushed through per service pointer. Downloaded app for customer to attempt to update but could not connect successfully. Advised customer to contact Whirlpool WiFi team so they could connect them. Job complete.

"Arrived on site to inspect unit for stopping mid cycle and restarting. Upon closer inspection found vent tube to be linked and timer not responding properly. Adjusted tubing to have less restrictions and replaced timer. Tested unit, unit is running as intended. Job complete."

Arrived onsite for a DW that is not washing dishes upon arrival I put the unit into diagnostic and found F4E3 wash motor not running code stored and the motor not running. I replaced the sump&motor and tested the unit and found the unit operating as designed. No leaks

"Ive done site for a refrigerator that is not cooling properly again. Inspected unit and work area. Found evidence of a defrost issue in the freezer section and took temperatures. Found the freezer temperature at 55?F and the refrigerator temperature at 62?F. I gained access to the control and checked all thermistors. I found the defrost thermistor reading 27.2 k ohms (-5?F), the FC thermistor reading 4.53 k ohms (57?F), and the RC thermistor reading 3.92 k ohms (63?F ). I checked the heater from he control and found it reading 91.6 ohms. I called Whirlpool Techline and spoke to Bruce SR# 7738013150. He advised that because of all those checks, everything was good on the machine side, and it would have to indicate an air leakage issue. We checked the gasket and found no air leaks coming from the gasket. He had me check the drip pan and air return from the refrigerator side. I found no evidence of any leaks coming from either of those sections. Advise. At this point he would add silicone to the edge of the cabinet and liner to see if that would resolve and make no other repairs. He advised have the customer contact Whirlpool if further issues persist. I added the silicone to the edge of the cabinet in liner and tested the unit. The unit is cooling as designed. Call complete."

"Arrived on site for washer making a lot of noise when in spin cycle . Found inner basket is wobbling in tub . Also removed basket and found some oil is leaking out and ribs on hub wearing down some . Ordering gearcase ,cam ,hub . Also recommend replacing suspension rods . Call to set return . No water leaks detected at time of service.; ordrng 1 W10528947 (Hub) and 1 W10721967 (Cam)"

"Arrived on site to inspect range oven gas leak. Upon further inspection, the customer advised that the oven has a possible gas leak as they tried to use the oven and they could smell what they thought was gas and there was smoke coming from the oven. I tested the cooktop burners and they are operating as designed. I tested the oven on Bake at 350 degrees and monitored the unit. I tested the gas lines at the back of the unit and all were good. During preheat, I opened the oven door and found smoke coming from the unit which is normal burn off (new unit) and could not smell any abnormal gas odors other than the normal burn off from the burner. I advised the customer of my findings and explained the burn off odors. I contacted Whirlpool Safety and spoke to Cody and advised of my findings. Cody advised information will be documented on SR#7738471236. No gas leaks detected during service, job completed."

Arrived on site to replace tub. Replaced tub test unit and unit test good job complete.

"Arrived on site for unit, not powering on. Upon arrival inspected unit, verified supply voltage. Disassembled and found fuse OL, jumpered fuse, and unit did power on. Ran a test and found leakage in high-voltage system. The filter board was arcing and the unit was making a humming sound shortly there after the filter board completely went out. Ordering Filter board, mag, cap and diode. Set to return March 6th; ordrng 1 WPW10531156 (Filter board) and 1 W10754299 (Magnetron) and 1 W11678970 (Capacitor) and 1 W11256462 (Diode) and 1 W10832024 (Mag tstat)"

Arrived onsite for a refrigerator that is leaving frost on the food in the RC. Upon arrival I did not find frost any where in the RC. Including at the Evap. I tested the damper and found that it opened and closed like normal. The defrost cycle worked and I ran the test in diagnostic mode. I replaced the control and leveled the chassis because it was not done properly and this could cause warm air to leak into the unit causing frost. I advised the customer of this. Other wise the unit is operating as designed

"Arrived on site to test unit for squeaking noise, tested unit found worn out belt and ceased idler pulley, replaced all parts from repair kit and tested, unit is now running as designed, job completed"

"Arrived onsite for dishwasher making a loud noise. On inspection the drain pump is louder then normal. Installed the drain pump,from truck stock. W11412291. The unit is operating as designed now & no water leaks detected during service."

"Arrived on site for not tumbling. Test unit and is heating, but not tumbling. Disassembled unit and found belt is busted. Need to replace belt. Replaced belt using kit 4392065. Test unit and is operating correctly. Found vent hose is crushed. Customer has new hose and said he will replace. Job complete"

Arrived onsite for a ran that is damaged. Upon arrival I I found that the door was twisted and the panel dented I am ordering both and returning on the 03/04/24; ordrng 1 WP9761344 (LINER-DOOR) and 2 WPW10299225 (HINGE-DOOR)s and 1 W11569689 (TRIM-DOOR)

"KRFF507HPS03 Arrived to inspect noise. I found the damper was the likely issue, but during my service, I could not recreate the chugging noise, but attribute it to moisture and ice formation that had restricted movement, resulting in noise. I found the top of the unit was tilted forward over an inch, in relation to the bottom and the feet were not set. I corrected the setup of the unit and then found the ice maker housing was not fully placed. I removed and corrected the ice maker housing and tested. The unit did make some additional sealed system noise and placement of dampening pads and adjustment of the tubing corrected. No leaks observed during service."

"Arrived on site to test unit for not agitating, tested unit found wash plate broken, replaced wash plate and tested, unit is now running as designed, no leaks detected job complete"