We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near New Braunfels, TX 78130
Andrey
Job Details: 01/26/2023
"Arrived on site to test unit for cosmetic damage, tested unit found console is scratched, unit still under 30 day cosmetic warranty, replaced console, customer approved, job complete"
We serviced a
WHIRLPOOL RANGE
Model WCE77US0HS01
Near New Braunfels, TX 78130
Andrew
Job Details: 01/26/2023
Arrived on site and replaced previously diagnosed harness. Replaced harness and unit still tripping breaker. Spoke with Techline and advised is needed to replace faulty GFCI breaker for nuisance tripping. Also found LR burner not turning on. Recommend replacing LR infinite switch. Unable to attach SR# at the moment as Techline was having difficulties. Office to reschedule. ; ordrng 1 W10911303 (LR switch)
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78758
David S
Job Details: 01/26/2023
Arrived on site for washing machine not spinning out the clothes. I inspected the unit and work area. I put the unit into a drain and spin and found the wash plate spinning not the how basket. I gained access to the shift actuator and found it receiving voltage when called for but the cable is slipping.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS1
Near Austin, TX 78744
Matthew
Job Details: 01/26/2023
Arrived onsite for microwave still giving open door error when door is closed. Upon arrival inspected unit. Found that spring and interlock seem to engaging properly but the switches are intermittent. The interior ligh will occasionally not illuminate and the door is not registering as closed. When switches do record accurately the unit is heating properly. Ordering interlocks and switcheS; ordrng 1 WP8206419 (Top interlocks) and 1 W10269460 (Upper switch) and 1 W10727360 (Left lower switch) and 1 W10269458 (Right lower switch) and 1 W10156812 (Spring)
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SEFXFA
Near Austin, TX 78726
David S
Job Details: 01/26/2023
"Arrived on site for builtin having no power. I inspected the unit and work area. I found the unit receiving 120vac at and after the switch. I found the controls all receiving 120 vac. I swapped in the main control and found no change. I reinstalled the customers original control. I am ordering the power supply. ordrng 1 WP67001360 (Power supply)"
We serviced a
WHIRLPOOL OVEN
Model KOCE507ESS01
Near Driftwood, TX 78619
Kevin
Job Details: 01/26/2023
Arrived on site and found microwave door surface damaged a new one will be needed; ordrng 1 W10783078 (Microwave door)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near San Marcos, TX 78666
Kevin
Job Details: 01/26/2023
Arrived on site and set washer into diagnostic cycle and found washer will not agitate or fast spin but will slow spin in diagnostic cycle. Replaced actuator but this had no positive effect. Will bring back motor and control and lower harness ; ordrng 1 W11497303 (Motor) and 1 W11607637 (Control) and 1 W11450610 (Lower harness)
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Austin, TX 78745
Scott
Job Details: 01/26/2023
"Arrived on site for oven not heating properly . Found igniter failing and not pulling enough amps . Replaced igniter . Ran preheat ,all checked normal. Found new gasket had failed and is broken at bottom . No gas leak at time of service. Ordering gasket . Call to set return ; ordrng 1 WPW10535778 (Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Killeen, TX 76542
Tyler
Job Details: 01/26/2023
"Arrived on site for refrigerator not cooling and leaking. Upon arrival confirmed issue. Found compressor locking up and not pumping refrigerant through system. Will need office to reschedule once availability of following parts is known. W11370574 compressor, W11368877 evap coil, W11403094 suction tube, R600kit, nitrogen kit, WPW10143759 uv drier, W10913906 access valve, lokring kit, and additional couplers (Tg has photos of sizes needed) ; ordrng 1 W11370574 (Compressor) and 1 W11368877 (Evap coil) and 1 W11403094 (Suction tube) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Lokringkit (Lokring kit) and 1 R600 (R600 kit) and 1 Nitrogenkit (Nitrogen) and 1 Cnote (Need additional lokring couplers ordered)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Elgin, TX 78621
Joe Z
Job Details: 01/26/2023
Arrived onsite for not Banging and stays on wash cycle for long time and not advancing. Upon arrival ran diagnostics and got F0-E9 off balance. Ran automatic cycle and all components operate correctly. Basket spins smoothly and stays in center. Advised customer on placement of garments. Ran a load of blankets loading unit correctly and unit spun correctly with no un ordinary shaking. Found service pointer W11624962 on this unit for not advancing. Need to order control. Ordering control. Office to reschedule ; ordrng 1 W11556725 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78626
Maurice R
Job Details: 01/26/2023
"Arrive on site for dishwasher not working. On inspection found error F4E3, ran the unit in diagnostics mode and no water is being sprayed. Ordering pump for unit. No water leaks detected during service call.; ordrng 1 W11025157 (Pump)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near New Braunfels, TX 78130
Andrey
Job Details: 01/26/2023
"Arrived on site to test unit for water draining while filling, tested unit found drain pump is constantly, cycled power but drain pump is still activating and not turning off, need control and drain pump to fix issue, ordering parts office to reschedule ; ordrng 1 W11498797 (Control) and 1 W10919003 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Liberty Hill, TX 78642
Kimo
Job Details: 01/26/2023
"Arrived onsite for a top mount refrigerator that is not cooling in rc and not freezing in fc. Upon inspection I found that temps a 60 and 30 respectively. I performed and amp test and put the compressor pulling 1.18amps. There was no frost pattern on the evap. I am ordering compressor, drier, access valve, r600 kit , nitrogen and lok ring kit. Office to reschedule ; ordrng 1 W11582579 (COMPRESSOR) and 1 Drier (Drier) and 1 Ssr600 (Ssr600) and 1 Nitrogen (Nitrogen) and 1 Accessvalve (Access valve) and 1 Lokringkit (Lok ring kit)"
We serviced a
KENMORE DISHWASHER
Model 665.12413N414
Near Bertram, TX 78605
Kimo
Job Details: 01/26/2023
"Arrived onsite for a WD that is have a drain back issue. Upon inspection I found that the drain hose was missing a section and was not installed properly. I am ordering a new drain hose, hose fill and valve. Reschedule for the 01/31/23 ; ordrng 1 W11175771 (VALVE-INLT) and 1 WPW10545278 (HOSE-DRAIN) and 1 W10878507 (HOSE-FILL)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Lakeway, TX 78734
Leonardo
Job Details: 01/26/2023
Arrived on site to test unit for gas smell test unit and found unit was not converted to LP. Flames are to high because orifice are still on Natural gas. Customer had LP kit and I converted all burners and burners test good. Called safety Job complete. ; ordrng 1 W11205318 (Lp conversion kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Florence, TX 76527
Lou
Job Details: 01/26/2023
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing error code F0E7. Cleared the code and continued with testing. The unit operated as designed with no unusual noises. I tilted the unit back and found the pulley shield sitting on the floor and badly damaged and the cam and belt badly damaged (photos). I attempted to screw the shield back on the gearcase and the holes for the screws are stripped. The customer advised that they have been washing a large comforter in the unit when it makes the noises. I advised the unit is not designed to wash large comforters only twin or full sized. I am ordering the motor, belt and shield screws and will return with all prescreened parts. The gearcase, cam, belt, motor and shield all need to be replaced upon return service. I advised not to use the unit until repaired. No water leaks observed during service.; ordrng 1 W11239857 (Belt) and 1 W11026785 (Motor) and 2 W11573574 (Shield screw)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78729
David S
Job Details: 01/26/2023
Arrived on site for dishwasher not filling with water. I inspected the unit and work area. I found fault code f7e2 wash motor fault. I gained access to the motor and found it showing in resistance range. I tested voltage to the motor and found it fluctuating between 0 and 50 vac. I tested power at the control and it showed 120 vac. I am ordering the control to complete the repair. The office will reschedule when we have an eta on the part ; ordrng 1 W11629914 (Control) and 1 W11460946 (Motor assembly)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Killeen, TX 76543
David Z
Job Details: 01/26/2023
"Arrived on site to follow up on washer not running / Not draining. On arrival could not get unit to drain. Checked wiring and found previous repair intact. Changed out connection to solder seal and retested. Drain pump still would not run. Checked and found an open line reading to drain pump, indicating another harness break. The lid latch is also engaged and shorted, will not unlock. Unit needs to have the shorted latch, control, drain pump and lower Harness replaced to fully resolve functionality. Ordered all needed parts. Office to schedule when we receive items. ; ordrng 1 W11419171 (Main control) and 1 W11568984 (Lower Harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78759
David S
Job Details: 01/26/2023
"Arrived on site for spray arms not working. I inspected the unit and work area. I found faukt codes F9e1 unit not drainin, f7e1 wash motor failure f10e2 vent wax motor. I ran a diagnostic cycle and found the wash motor not coming on but receiving power. I am ordering the motor assembly to complete the repair. Reschedule; ordrng 1 W11416362 (Wash motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pflugerville, TX 78660
Cliff
Job Details: 01/26/2023
"Arrived on site to diagnose a refrigerator that is not cooling properly. Found evidence of refrigerant leak in rc evaporator and fc temps at 20. Compressor, rc evap, and drier will need to be replaced to complete repairs. Office to set return appointment for 3 hours. Sealed system still covered under manufacturers warranty. ; ordrng 1 W10832994 (Compressor) and 1 W11506635 (Coupling) and 1 WPW10143759 (Drier) and 1 W11492867 (Rc evap) and 1 3hours (3 hours), states that autho needed"
We serviced a
MAYTAG RANGE
Model MGS8800FZ0
Near Kyle, TX 78640
Matthew
Job Details: 01/26/2023
"Arrived onsite to replace faulty blower and left front orifice holder. Disassembled and replaced holder and fan. During repair found that unit needed console gasket and screw inserts needed to be replaced to complete repair. Will need to confirm part number for Retaining insert for screws, took pic. Also ordering lower panel. Will need AUTHO. Office to reschedule ; ordrng 1 W10802441 (Consol cooktop gasket) and 3 W11025100 (Insert)s and 1 Partsresearch (Parts research) and 1 W11218703 (Lower console panel) and 1 AUTHO (AUTHO)"
We serviced a
GE REFRIGERATOR
Model CVE28DM5NBS5
Near Austin, TX 78730
Vincent
Job Details: 01/26/2023
Arrived on site for GE refrigerator not cooling. Inspected unit and work area. Took temps from RC 36? FC 40?. Inspected for defrost issues and nothing. Spoke to SW to diagnose and we came to a conclusion it will need a sealed system repair done. SW will order parts and we will get authorization from warranty. No leaks where observed during service. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78626
Maurice R
Job Details: 01/26/2023
Arrived on site for fridge making a noise. On inspection found the fC fan making a loud noise. Ordering a new fan motor. No water leaks detected during service call.; ordrng 1 W11559968 (Fan motor) and 1 W11565110 (Fc wiring harness) and 1 WPW10384183 (Thermistor)
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Georgetown, TX 78633
Maurice R
Job Details: 01/26/2023
Arrive on site for cooktop not igniting. On inspection found that the burner having the issues has a yellow spark when igniting. Ordering spark module and ignitor ; ordrng 1 W10862323 (Ignitor) and 1 WPW10475147 (Spark module)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Waco, TX 76712
Tyler
Job Details: 01/26/2023
"Arrived on site for dishwasher not turning on. Upon arrival confirmed issue and found partial response from UI but did not get any cycles of diagnostic started. Upon further disassembly I found the UI had corroded due to moisture getting in the door through the UI control panel interface peeling from its Consol. Called whirlpool techline and spoke with Robert sr# 7735584753. Documented findings and was instructed to order the following parts to resolve issue. W11460908 console, W11412696 console seal, W11460962 ui panel, W11414078 cabinet seal. Office reschedule once availability of all parts is known; ordrng 1 W11460908 (Console) and 1 W11412696 (Console seal) and 1 W11460962 (Ui control) and 1 W11414078 (Cabinet seal)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78704
Scott
Job Details: 01/26/2023
Arrived on site for leaking dish washer . Found tub leaking from right side weld . Ordering tub . Recommended customer not use dishwasher till repair is complete . Call to set return ; ordrng 1 W11409866 (Tub)
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Marcos, TX 78666
Kevin
Job Details: 01/26/2023
Arrived on site and inspected range and set oven to bake. Found igniter is not operating. Will need a new one to correct issue will also bring back control to ensure repair on next visit; ordrng 1 W11176454 (Igniter) and 1 WPW10556708 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Marcos, TX 78666
Kevin
Job Details: 01/26/2023
Arrived on site and inspected range and found stainless steel trim wrap on the right hand side is peeling away off of glass. A new door front will be needed to correct issue will also bring back new brackets and top trim; ordrng 1 W11105139 (Top trim) and 2 W11389703 (Bracket)s and 1 W11176456 (Glass door) and 1 W11178521 (Nameplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS03
Near Austin, TX 78704
Wesley
Job Details: 01/25/2023
Arrived onsite for ice not dispensing and found shaft alignment issue. Disassembled and repaired alignment without parts. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Georgetown, TX 78626
Maurice R
Job Details: 01/25/2023
Arrived on site for a oven not heating. On inspection found the broiler works and bake does not. Flipped the leads on the spark module board and the issue flipped. The bake works now and broiler does not. Installed new spark module and the issue is fixed. The unit is operating as designed No gas leaks detected during service.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Georgetown, TX 78633
Lou
Job Details: 01/25/2023
"Arrived on site to inspect wall oven/microwave combo unit microwave light not working. Upon further inspection, I found the internal light in the microwave is not coming on when opening the door. I tested microwave and the light continued to fail. I uninstalled the unit and removed and replaced the bulb and found the old bulb had burnt out. Placed the unit back in the cabinets and retested and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Little River-Academy, TX 76554
David Z
Job Details: 01/25/2023
"Arrived on site to diagnose washer that was not spinning clothes out on most cycles. Customer said they can usually run rinse and spin to finish, but doesn't finish on its own. Checked errors and found low fill code. Ran diagnostic cycle and found super slow fill coming from the cold valve. This is causing the unit to timeout on fill and cancel cycle. Replaced inlet valve and retried. Verified all working as designed. CAll complete."
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Salado, TX 76571
David Z
Job Details: 01/25/2023
"Arrived on site to diagnose dryer that had been blinking wrinkle control, also blinking lights for check vent. Customer advised that they also had a little water on the floor after incident. Checked for errors and found F4E3 and F4E4 errors. Checked venting and found unit seems to be moving air, however the vent hose in the rear of the unit is crumpled / choking flow. Recommended customer change vent to a rigid style metal vent to prevent choking the airflow. Ran unit and found good heat, no other failures present. Neighborhood is under heavy construction and likely created a power surge that threw the low voltage error and blinking lights. Unit working as designed at time of service. Call complete."
We serviced a
JENN-AIR OVEN
Model JJW2430IL00
Near Marble Falls, TX 78654
Gerry C
Job Details: 01/25/2023
"Arrived for convection bake issue. I found the unit would not get over 280 during convention bake. All functions were available during service mode testing, including the convection bake ring. Immediately after service mode test, the unit slashed an F9E0. Due to the erratic behavior, the unit will require the UI and main control to be replaced, after supply voltages are checked and verified.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Austin, TX 78723
Matthew
Job Details: 01/25/2023
Arrived onsite for washer leaking from back. Upon arrival inspected unit. Found leak coming from supply hoses. Customer stated hoses are about 10 years old. Recommended replacing faulty hoses. Customer would like for us to complete repair.ordrng 2 TJ75SSFFB (Fill hose)s and 1 TJ90HYP38 (Y fitting)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78747
Scott
Job Details: 01/25/2023
"Arrived on site for microwave tripping breaker . change breaker . Unit is still tripping breaker , also tripping when on different non gfi breaker . Talked to SW , had me look at interlocks . Found door and switches having a lot of play in closing and opening which might make monitor go to ground . Ordering interlocks and door . Call to set return ; ordrng 1 W11173813 (Door ss) and 1 W11551761 (Inter lock) and 1 W11551558 (Interlock)"
We serviced a
WHIRLPOOL RANGE
Model W3CG3014XS
Near Austin, TX 78717
Vincent
Job Details: 01/25/2023
"Arrived on site for cooktop, inspected unit and work area. Customers complaint was unit sparking and possible flame from knobs. I called the safety team from Whirlpool and spoke to Michael SR#7735552884 and explained of my findings. It looks like a spill got into the knobs and shorted the harness and spark module. Michael from safety said its not a manufacturer defect.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78739
Kevin
Job Details: 01/25/2023
"Arrived on site and inspected washer and found hot water is off, after correctly this started manual diagnostic test and found washer is not agitating. Inspected lower assembly and found actuator arm is not in cam kit ring. Resecured arm with a screw and washer and it will not pop out again. While doing so found gearcase is beginning to leak. 1 W11454734 (Gearcase) and 1 W11550891 (Agitator) and 1 W10528947 (Hub)"
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FXPA2
Near Austin, TX 78738
Leonardo
Job Details: 01/25/2023
Arrived on site to test unit for broken wheels and loud noise when opening the door. Test unit and found all wheel broken on bottom rack. Also found noise coming from door link. Will order wheel and will need to replace door link. ordrng 3 W10195416V (Wheels)s
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Pflugerville, TX 78660
Cliff
Job Details: 01/25/2023
Arrived on site to diagnose a washer that is not cycling properly. Found shifter not moving properly due to failed control and shifter assembly. Both parts will need to be replaced to complete repairs. Repairs need to be authorized by management of facility prior to setting return appointment. ordrng 1 W11368855 (Control) and 1 W11212745 (Actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Bastrop, TX 78602
Joe Z
Job Details: 01/25/2023
"Arrived onsite for frost build up on back of drawer. Upon arrival, found entire base of RC has a sheet of 1/2 ice. The entire evaporator and cover is covered with solid ice about 5thick. I removed the entire sheet of ice at base and chiseled enough ice to view drip pan. The drip pan is bowed. Also found that the UI has digits that are fading. Contacted Service management for assistance. Checked FC temperature setting and is at sub zero. Believe that the freezer temperature has caused the drain line to freeze causing further ice build up. drip pan and UI. The drip pan may just need to be shimmed. ordrng 1 W10848301 (Ui)"
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Austin, TX 78758
Vincent
Job Details: 01/25/2023
"Arrived on site for cooktop, inspected unit and work area. Customers complaint was error code F47. I called FAdrian SR7735577283 and fallowed testings and said to replace the module. After replacing the module I programmed unit to code 23 and tested. It was showing error code f12 FC 69-31. Called Adrian from techline said to also check ohm out the large hot plate and it showed to be bad. ordrng 1 W10857232 (Module) and 1 WPW10396549 (Hot plate)"
We serviced a
WHIRLPOOL DRYER
Model LEQ7030KQ1
Near Round Rock, TX 78664
Vincent
Job Details: 01/25/2023
"Arrived on site for dryer, inspected unit and work area. Customers complaint was a water line busted in attic and flooded the laundry room so they wanted to make sure dryer was in good shape after that. I removed back panel and inspected all fuses and thermostats and they where good. I also inspected the heating element and was in perfect condition. There was no lint collected in the dryer. I inspected the door switch and found it broken and will need to be replaced. ordrng 1 WP3406107 (Door switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Granger, TX 76530
Paul
Job Details: 01/25/2023
Arrived onsite for a refrigerator that is not making any ice. I found 12 full fresh cubes in the ice container on arrival. I checked temps and the RC was at 35 degrees and set at 35 degrees. I found the FC at 5 degrees and set at 0 degrees. I found all thermistors good. I found no stored errors for the icemaker. I found the icebox temp at 12 degrees. I found the mold full of ice. I ran a harvest test and it dumped the ice. I ran a fill test and the mold filled with water. I checked the bimetal in the FC and found it closed. I ran a short defrost and the unit defrosted properly. I suspect there had been a defrost issue not allowing the icemaker to get to harvest temp but both evaporators were clear at this time. I set the defrost to an 8 hour from ADC. I could find nothing wrong at this time. I charged the customer the diagnostics. Call complete.
We serviced a
WHIRLPOOL FRIDGE
Model n/a
Near Austin, TX 78739
Scott
Job Details: 01/25/2023
"Add on . Arrived on site for fridge not making ice . Ran harvest test , IM is flexing and valve activated. Found fill tube full of ice . Found valve dripping . Ordering valve . No water leaks detected at time of service. Call to set return ; ordrng 1 W11455388 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cedar Creek, TX 78612
Matthew
Job Details: 01/25/2023
"Arrived onsite to replace failed valve, agitator cam, belt and bolt. Replaced compressor and tested. Unit is now operating properly. Job complete
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Manor, TX 78653
Joe Z
Job Details: 01/25/2023
Arrived onsite for buttons get stuck. Upon arrival test unit and buttons get stuck with cut out holes on housing. Found that the left side bracket screw hole on switch control may be stripped and not allowing bracket to be installed securely causing switch control to push back too far. Ordering switch control . Office to reschedule ; ordrng 1 W10851619 (Comtrol)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS7
Near Austin, TX 78741
Matthew
Job Details: 01/25/2023
"Arrived onsite for microwave making noise and not heating. Upon arrival inspected unit. Found unit not heating at all on buzzing. Noise is due to magnetron failure.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Driftwood, TX 78619
Kevin
Job Details: 01/25/2023
"Arrived on site and inspected refrigerator and found a surface dent on the right hand side of the freezer side of door, took one picture. A new freezer door will be needed; ordrng 1 W10815701 (Door) and 1 W10839793 (Nameplate)"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC1
Near Austin, TX 78746
Wesley
Job Details: 01/25/2023
"Arrived onsite for washing machine that had failed drain function. Found gasket tub side lip out of place which had allowed a small garment to be sucked into the drain space. Removed the clothes and water from unit and correctly installed the bellow. Then removed garment obstruction. All else checks good. Advised customer on repair
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW1
Near Belton, TX 76513
Paul
Job Details: 01/25/2023
"Arrived onsite for a washer still making noise during agitation. I found the gear case failing and grinding. I replaced the gear case and performed the DLMS calibration cycle. I ran the service diagnostics cycle and the washer completed the cycle and worked as designed. I added a load of clothes for the customer and tested. The grinding noise from the gearcase was gone but when the unit was in fast agitate there was a metal groaning sound when it would stop to the left. It would make the sound twice. In slow agitate the sound was not there. The sound can be heard more from the back left corner. I am ordering the suspension, basket, wash plate, and another gearcase. The customer is going to see if Lowes will replace it. If Lowes replaces the washer the customer will let the office know. Ordering W11550891 agitator, W11400156 suspension, W11400156 basket, and W11449841 gearcase. Office to RS.; ordrng 1 W11550891 (Agitator) and 1 W11400156 (Suspension) and 1 W11400156 (Basket) and 1 W11449841 (Gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near West Lake Hills, TX 78746
Wesley
Job Details: 01/25/2023
Arrived onsite for replacement of the drawer assembly. Completed repair and tested function. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78746
Wesley
Job Details: 01/25/2023
Arrived onsite and found f7e1 and f7e6 errors and pound buzz when motor is energized but no motion. Found capacitor is reading open line. Ordering capacitor to repair. Office to reschedule due to part availability. ; ordrng 1 W11395618 (Capacitor)
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UF0A
Near Austin, TX 78746
Wesley
Job Details: 01/25/2023
Arrived onsite for door latch failure causing loss of function. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78741
Matthew
Job Details: 01/25/2023
Arrived onsite for dishwasher not washing properly. Arrived onsite for dishwasher not cleaning dishes properly. Upon arrival inspected unit. Ran diagnostics and found 4-3 error code. Ran test and motor was energizing but only partially. Ran normal load and found that motor does not stay on but is pulsating throughout the wash. Ordering control and sump and motor assembly. Notified landlord and landlord will be reaching out to warranty company. Office to reschedule ; ordrng 1 WPW10605057 (Sump and motor) and 1 W11109156 (Control)
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Austin, TX 78703
Wesley
Job Details: 01/25/2023
Arrived onsite and found unit not able to preheat fully and found bake element burnt out. Ordering bake element.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78744
Scott
Job Details: 01/25/2023
Arrived on site for washer not performing properly. Found nut on cam assembly issuing causing washer to make a lot of noise when unit goes into spin . Replaced cam with truck stock part # W10721967. Reran diagnostics all checked normal. No water leaks at time of service. Job complete ; ordrng 1 W10721967 (Cam)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC400ESS01
Near Austin, TX 78701
Wesley
Job Details: 01/25/2023
Arrived onsite and found loose door handles. Set screws needed to be tightened. Completed repair and advised on procedure. Unit is now operating as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ05
Near Austin, TX 78744
Scott
Job Details: 01/25/2023
Arrived on site for control freezing . Found unit will just go to soften with out any key presses . Ordering door . Call to set return .; ordrng 1 W11196131 (Mw door ss)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Austin, TX 78727
Vincent
Job Details: 01/25/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was banging around. Tested unit and found unit leaning forward to much, I also found the gear case leaking oil and the suspension rods worn out. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Austin, TX 78745
Scott
Job Details: 01/25/2023
"Arrived on site for for no cool fridge . Found both sections room temp. Ran compressor test, unit would click and not start . Installed new start device . Unit would click , hum loudly then shut down . Pulling about 9.8 amps when trying to start . Ordering r600 kit , nitrogen, compressor,evap, service port , uv drier . Weigh 3 hrs No water leaks detected at time of service. Call to set return ; ordrng 1 Weight3hrs and 1 Nitrogen and 1 R600kit and 1 Serviceport and 1 Uvdrier. and 1 W11574734 (Compressor) and 1 W11598434 (Evap)"
We serviced a
MAYTAG WASHER
Model MAH5500BWW
Near Round Rock, TX 78664
Cliff
Job Details: 01/25/2023
Arrived on site to diagnose a washer that is not cycling properly. Found motor control failed . No repairs can be done to correct issue.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS950ESS02
Near Austin, TX 78739
Scott
Job Details: 01/25/2023
Arrived on site for center and right front burners flame too high . Tried to adjust valves . Could get outer flam down but center burner was either too high or not enough causing cook top to try and keep igniting . Ordering valves . No gas leaks detected. Call to set return . ; ordrng 2 W11199023 (Valves)s
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Briarcliff, TX 78669
Leonardo
Job Details: 01/25/2023
Arrived on site to test unit for no power. Test unit and found unit was not turning on. Test unit and found switch was off to the unit no allowing voltage to unit. Turned switch on test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78717
Vincent
Job Details: 01/25/2023
"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer not working. I tested unit and found the door switch not operating properly and the thermal fuse out. I then tested unit and found that the start switch is also stuck on the on position will also need to be replaced. Scheduled customer to return ordrng 1 WPW10446920 (Start switch)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Marble Falls, TX 78654
Gerry C
Job Details: 01/25/2023
"MVW6230HW1 Arrived to inspect no operation and code. I entered service test mode and found F9E1, F5E3 and F2E1 stored. None of the line voltage loads, such as drain pump, motor, valves or door latch were operable within manual or automatic test modes. I found the control had failed and lost all line voltages. The drain pump measured 2.1 ohms and should have been above 17 ohms and was the likely cause of the control failure.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Dripping Springs, TX 78620
Kevin
Job Details: 01/25/2023
Arrived on site and inspected microwave and found control panel is crooked. While removing it to inspect mounting points harness connector broke off. Will need a new control panel and will bring back all brackets and trim to ensure it mounts straight on next visit.; ordrng 1 W11600632 (Control panel) and 1 W11235470 (Side support) and 1 W11235471 (Side support) and 1 W11312201 (Trim) and 1 W11239805 (Trim) and 1 W11239807 (Rail)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AB01
Near Marble Falls, TX 78654
Gerry C
Job Details: 01/25/2023
"Arrived to inspect temperature and readout issue. I found the unit had been inadvertently set to Celsius and after switching to Fahrenheit, the issue was resolved. I temperature tested and the unit and it was within MFG tolerances. Operational test good
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Seguin, TX 78155
Andrey
Job Details: 01/25/2023
"Arrived on site to test unit for no cooling, tested unit found FC evaporator completely frozen over, found water in deli UI enclosure due to ice melting, defrosted evaporator and found evap fan not engaging, replaced evap motor, deli UI and Control UI, powered unit on evaporator developed a good frost pattern but when putting FC back together noticed that the door switch is not functioning properly, ordering door switch, office to reschedule ; ordrng 1 W11291142 (Door switch)"
We serviced a
KITCHENAID OVEN
Model KEBS177SSS04
Near Georgetown, TX 78628
Lou
Job Details: 01/25/2023
"Arrived on site to inspect wall oven temps. Upon further inspection, the customer advised that the unit wont go above 250 degrees on a 350 degree setting. I uninstalled the unit and tested the bake element and found it bad. I tested the broil and convection elements and they are within ohms range. I removed and replaced the bake element and tested and unit is operating as designed. Job completed."
We serviced a
JENN-AIR OVEN
Model JMC2430IL03
Near Marble Falls, TX 78654
Gerry C
Job Details: 01/25/2023
"JMC2430IL03 Arrived to inspect convection issue. I tested the convection bake and 325 and it preheated to 285 and then started cooling and got down to 170. I interrupted the cycle and when I pressed the start button again, preheating indication stopped and the unit started to cycle as if it were already preheated. There is an error with how the unit is calculating the preheat and the UI and main control should be replaced together. ; ordrng 1 W11451816 (UI)"
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/25/2023
Arrived on site for refrigerator needing previously diagnosed ice maker fan. Upon arrival reconfirmed issue and installed part. Found noise no longer present.
We serviced a
GE REFRIGERATOR
Model GSS25IYNRHFS
Near Georgetown, TX 78633
Lou
Job Details: 01/25/2023
"Arrived on site to inspect refrigerator water dispenser not working. Upon arrival, the customer advised thst the dispenser stopped working just as I arrived, which we have been unable to duplicate this issue. I tested the dispenser and could hear the valve getting energized but no water coming out at the dispenser. The customer advised that they have high water pressure so I tested the pressure at the wall and found it very high as I got approximately 8 ounces within 3-4 seconds. Spoke with CS regarding this issue and I am ordering the valve, filter head and reducing valve with water line and secured return servicE. No water leaks observed during service. When I was packing up and leaving, I tested the water dispenser one more time and the water began to dispense. ; ordrng 1 WR57X30890 (Valve) and 1 WR17X30702 (Filter head) and 1 8212547RP (Water line) and 1 W10786952 (Reducing valve kit)"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Georgetown, TX 78633
Lou
Job Details: 01/25/2023
"Arrived on site to inspect range oven not heating properly. Upon further inspection, I removed the bottom panel of the oven and found the bake element had shorted. I removed and replaced the element and tested and unit is operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EPA01
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 01/25/2023
"KBSN608EPA01 Arrived to inspect lighting issue. The FC lights were dim and the RC were ok, except for one module. Per Technical Service Pointer #: W11606409 Rev F, Special Project #: S84638, 4 of W11632139 will be installed and costs covered by the MFG. Office to order parts and schedule return service. No leaks observed during service.; ordrng 4 W11632139 (Module)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Georgetown, TX 78633
Lou
Job Details: 01/25/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the right RC door gasket being torn, the ice bin door not sealing properly and the ice maker not functioning, I removed and replaced all mentioned parts. Using my heat gun, I heated the RC door gasket and shaped it. Tested the ice maker and it is operating as designed. Cycled power at the breaker to reset controls. Tested ice bin door functions and it is sealing properly as is the RC door gasket. Recommended the customer leave the right RC door closed for a few hours to allow the gasket to mend or the chassis. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model JGRP548HL01
Near Austin, TX 78731
David S
Job Details: 01/25/2023
"Arrived on site for hing being defective on the small oven door. I spoke to the customer and found out the small oven door doesn't close properly or engage the door switch. I found the hinges wobble when closing and the inner panel is dented away from the switch not allowing it to close. I am ordering the hinges, inner panel, and latch. The office will reschedule when we have an eta on the parts.; ordrng 1 W11318335 (Inner panel) and 1 W11643896 (Left hinge small) and 1 W11390125 (Right hinge small) and 1 W11029221 (Latch)"
We serviced a
GE MICROWAVE
Model PT970SM4SS
Near Georgetown, TX 78633
Lou
Job Details: 01/25/2023
"Arrived on site to inspect microwave completely dead/no power. Upon further inspection, I found the microwave attached the wall oven and the microwave display was blank and the oven was still functioning. I uninstalled the unit and tested the thermostats and the fuse and found the fan thermostat and fuse bad.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW02
Near Georgetown, TX 78633
Lou
Job Details: 01/25/2023
"Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, the customer advised that the unit wont dispense ice and when it does, it dispenses crushed in the cubed selection. I tested the ice dispenser on the cubed selection and crushed ice came out. I removed the ice bin, which was full of ice, and inspected the control arm and found ice wedged under the ice deflector in the bin keeping it from switching to cubed. Removed the ice and placed the bin back in its space and retested. Ice is dispensing properly. I removed the ice bin and inspected the solenoid and dispenser motor and found the mounting screws for the solenoid were loose and stripped. I removed the screws and installed two new screws and tested and the screws are secured. Placed the ice bin back in place and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Spicewood, TX 78669
Luis
Job Details: 01/25/2023
"Arrived on site for frost in freezer section. Placed flash light facing front left corner found light leaking from gasket corner,magnet strip in gasket slipped casing soft plastic not to seal to cabinet,ordering a freezer door also ordering adapter kit per service pointer. ; ordrng 1 W10864518 (Adapter kit) and 1 W10815699 (Freezer door) and 1 W10839793 (Nameplate), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Austin, TX 78731
David S
Job Details: 01/25/2023
"Arrived on site for washing machine being stuck and not advancing time. I inspected the unit and work area. I gained access to the gear case and found the slide has broken loose, not allowing the unit to spin or agitate properly. I replaced the slide with a new one I had on hand. I reassembled the unit and calibrated it. I ran it through a diagnostics cycle and found it working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78739
Scott
Job Details: 01/25/2023
Arrived on site for leaking dishwasher. Ran diagnostics and found leak at left front corner . Ordering tub . Call to set return .; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL OVEN
Model JJW9827DDP
Near Austin, TX 78731
David S
Job Details: 01/25/2023
Arrived on site for lower oven light staying on. I Inspected the unit and work. I gained access to the lower oven light switch and found the screws mounting the switch backed out. I used loktite on the screws and set it back in place. I found the light switch now working. I applied loktite to the upper oven light switch mount as well.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW4
Near Seguin, TX 78155
Andrey
Job Details: 01/25/2023
"Arrived on site to test unit for not operating, tested unit found control unresponsive, replaced control and tested, unit is now now draining water properly, pump is humming but not pumping water out, ordering drain pump, office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS03
Near Austin, TX 78729
David S
Job Details: 01/25/2023
Arrived on site to install previous diagnose part. I gained access to the microwave control and replaced it with new. I placed the unit back in the cabinet and tested it. It is now working as designed.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/25/2023
Arrived on site to test unit for mullion hot/warm. Found FC evap frozen over. Condenser motor working as designed. Recommend replacing evap harness and control box. Advised to have unit thawed 24hrs prior to return visit. Office to reschedule. ; ordrng 1 W11545823 (Evap harness) and 1 W11546690 (Control box)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78759
Vincent
Job Details: 01/25/2023
"Arrived on site for refrigerator with lights out. Inspected unit and work area. Customers complaint was freezer lights out. Tested unit and found upper freezer light out. I replaced light and unit is now operating as designed. No leaks where observed service. Job completed.
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Lago Vista, TX 78645
Maurice R
Job Details: 01/25/2023
Arrive on site for a washer with error code F7E1. On inspection found a broken wire on the connector for the capacitor. Ordering a lower wiring harness W11590868. Office to reschedule when parts come in. No water leaks detected during service. ; ordrng 1 W11590868 (Lower wiring harness)
We serviced a
KITCHENAID MICROWAVE
Model KEMC308KSS0
Near Leander, TX 78645
Maurice R
Job Details: 01/25/2023
"Arriving on site for Microwave not heating. Gain access to the back of the unit took the covers off and tested the transformer ohmed at 1 ohm Tested capacitor and it tested bad.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near New Braunfels, TX 78132
Andrew
Job Details: 01/25/2023
"Arrived on site to test unit for not washing properly found error codes F8E6(water hazard) F7E9(locked rotor) and F7E8(motor/stator over temp). Found gearcase has failed. Found rotor retention bolt was extremely loose. Tightened screw so customer could continue using mean while. Recommend replacing gearcase, rotor, stator, clutch, slider and suspension. Was unable to remove wash plate without causing damage, ordering wash plate as a precautionary. Office to reschedule. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W10902814 (Wash plate) and 1 W11130356 (Suspension)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Round Rock, TX 78665
Cliff
Job Details: 01/25/2023
Arrived on site to diagnose a washer that is making unusual noise. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and noises to be expected due to type of drive system. No further repairs needed and no leaks were found at time of service
We serviced a
MAYTAG WASHER
Model MHW5500FC1
Near Leander, TX 78641
Kimo
Job Details: 01/25/2023
"Arrived onsite for a washer that will not complete wash cycle. Upon inspection I found F5E3. F5E4 stored.I ran diag cycle and found unit operating as designed. I checked the suspension and found the good. Seeing as the only codes I found had to do with the door latch I replaced the latch and the control. There was a spark where i was unplugged the old latch. I replace it and the control and turned the breaker back on and tested. But the unit was unresponsive I am ordering a new console, latch control and harnesses. Office to reschedule ; ordrng 1 W10783707 (CONSOLE) and 1 W10911044 (PANEL-CNTL) and 1 W11034761 (HARNS-WIRE) and 1 W11201286 (Control) and 1 WPW10443885 (Latch)"
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Georgetown, TX 78633
Gerry C
Job Details: 01/25/2023
"GTD33EASK0WW Arrived to inspect noise. The unit would make a loud, off balance sound. I removed the air ducting and found a dryer sheet had drawn into the blower housing, lodged to one side in the blower wheel and collected link, further putting it off balance. I removed the debris and vacuumed the chassis and reassembled. The unit resumed normal operational sound levels and heated and cycled as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Bastrop, TX 78602
Joe Z
Job Details: 01/25/2023
"Arrived onsite for not cooling. Upon arrival inspected unit and found hot in both RC and FC. Ran diagnostics and all sensors and fan motors are good. Found the compressor turns on buzzes then turns off. Compressor pulls 9amps. Need to replace compressor. This is a R600 unit. Ordering compressor, nitrogen, R600 kit, UV drier, and access valve. Office to reschedule ; ordrng 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 W11574734 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near Georgetown, TX 78633
Gerry C
Job Details: 01/25/2023
"PYE2300AYW Arrived to inspect no heat. The unit would run, but there was no heating and I verified incoming voltages to be correct. I found one of the leads to the heating element had been repaired at some point prior and the repair was done with tape only. The tape allowed the connection to fail and subsequently burn up the connection, tape and wire at the joint. I cut out the damaged wiring and re-connected the wire utilizing a sufficient wire nut and tested. The unit heated and cycled as designed and I watched it through several heating cycles, drawing 22 amps momentarily at element start and declining to and steady at 20.7 after heating up. Operational test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lorena, TX 76655
Jonathan M
Job Details: 01/25/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Went to replace the part and found that the part sent was not the part intended for the refrigerator. Spoke to SR and she was able to find the correct part needed for the call due to no photos on any of the parts. Ordering the correct part and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11315533 (Right side rail)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Uhland, TX 78640
Kevin
Job Details: 01/25/2023
"Arrived on site and found long fill and basket speed fault error codes, Washer is in a sheet metal clad barn garage, there is no stand pipe, no drain, no hot water And building is not insulated and has no temperature control. explained to customer importance of a stand pipe with a proper air break, using tap water setting only, importance of correct loading and correct detergent usage. Explain that if temperature drops below freezing water valve will very likely break
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrx735sdhz03
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/25/2023
"Arrived on site to test unit for frost building up in RC. Found water line entering cabinet was not sealed off causing air leak. Applied permagum, unit working as designed. No leaks detected.
We serviced a
SAMSUNG DRYER
Model DV393ETPAWR/A1
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/25/2023
"Arrived on site to test unit for loud squealing sound. Found idler was seized. Replaced belt and idler, sound is no longer present.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78723
Matthew
Job Details: 01/25/2023
"Arrived onsite for refrigerator not cooling and not turning on. Upon arrival inspected unit. Found display operational but interior lights not on , fans and compressor are not on. Power cycled unit and unit restarted. Light are on. Ran compressor test 4 and compressor and fans did respond. Checked drawer UI panel and was not responsive. Inspected underneath unit and was full of water and corrosion, wiring failed. Recommended customer monitor temperature as unit is currently running. Need to allow 24 hrs to see if unit will cool.