"Arrived onsite for not dispensing ice. Upon arrival inspected unit and found ice container full of ice. Ice cubes are frozen together. Noticed lots of frost underneath container. Also found bottom coupling is failed. Test the separator and there is a gap too large allowing warm air to flow into container causing frost build up. Need to order bottom coupling, ice container, and separator. Office to reschedule.; ordrng 1 W11423781 (Separator) and 1 W11226456 (Container) and 1 WP2220458 (Bottom coupling)"

"Arrived on site and inspected dishwasher and found lower spray arm its not attached properly. Found one of the four clips that hold spray arm in place have broken. A new spray arm will be needed, same replacement of parts within 90 days; ordrng 1 W10629546 (Lower spray arm)"

Arrived onsite for refrigerator not cooling properly and not dispensing ice. Upon arrival inspected unit. Found unit in complete non cooling state. Inspected and found compressor locked and clicking off on overload. Unit will need a compressor replacement. Also needs new ice bucket and shaft. Ordering components for ice dispenser fix and sealed system components. Office to reschedule. ; ordrng 1 W11244434 (Ice container) and 1 WP2220458 (Coupling) and 1 WP2198628 (Seal) and 1 W11635510 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye dryer) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 Lokringkit (Lokring kit)

Arrived on site to test unit for leaking from right side. Found cabinet/tub was dented on back right corner causing separation between paneling. Recommend replacing tub. Showing as not in stock. Office to reschedule. ; ordrng 1 W11409865 (Cabinet)

"Arrived on site to diagnose refrigerator that is losing cooling in RC and freezer. Evaporator cover is frozen over again. Ran diagnostic and verified bimetal is showing as closed. Tested defrost circuit at control and found voltage will go if defrost is forced. Thermistor testing good, circuit testing good. Unit control not triggering defrost cycle. Replaced control and programmed for unit. Advised customer on how to defrost unit to remove buildup. Call complete."

"Arrived on site to diagnose refrigerator with lights out in FC. Found top most module failed. Found unit falls under service pointer W11606409, which calls to replace all LED modules in the unit. Performed service pointer and swapped all modules with the updated part kit. Unit working as designed."

"Arrived on site to follow up on ice machine with low ice production. Examined unit and watched a slab drop. Slab was fairly thin and not full on the edges. When I watched the unit fill, I noticed a super slow trickling fill. Removed filter and fill was not improved. Recommended we replace valve, Replaced valve and verified reservoir is filling. Customer advised to get and run ice machine cleaner to remove scale on chill plate.

"Arrived onsite for a dryer that is not heating. Upon inspection I found that the cutoff thermistor and the thermal fuse showing open. I replaced both and tested unit and found that nothing changed I tested the voltage and found that the was only 120vac at the wall. I went to check the breaker and found that they where not labeled, I then advised the customer to have to figure out with breaker the unit is on and have it reset for her. Job complete."

Arrived onsite for previously diagnosed part. Installed the new switch according to SP W10365444. Once switch was installed the unit was making a jack hammer noise. I found that the power switch was wired backwards. Flipped the wires in retested the unit and it is operating as designed.

"Arrive on site for a wash that will not respond to touch. Upon arriving the customer inform us that this happened after a power outage in the area. We the put unit into diagnostics mode and found no codes and was able to run a full diagnostics cycle. The we ran the unit in quick wash and found the unit operating as designed. We the advised the customer that if this Situation should arise again that they should try doing a hard reset by Unplugging, or turning the unit off at the breaker and waiting for Add to power all the way down and then turn it back on again and test. Job completed

"Arrived on site for a dishwasher that has a broken heater. Inspected unit and work area. Did confirm the customers complaint and found the heater started to separate in the middle. Replaced the heater and tested the unit. The unit began to work and operate as designed with no leaks present. Call complete."

Arrived on site for dryer not heating . Checked and breaker was not tripped . Found outlet dropping one leg of power when power cord is twisted . Recommended customer have outlet and breaker checked . Job complete

"Arrived onsite for a washer not filling correctly and displaying an slow fill message. I checked stored error codes and found an F8E1, F3E2, F0E3, & F2E1. I tested the fill valve and found power to the cold side and it not opening. I found the hot side weeping. I replaced the valve and tested the washer. The washer is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived onsite for a dryer that runs but does not heat. I tested the dryer and found the heater open and lint build up in the dryer. . I replaced the heater and removed all the lint. I tested the dryer and found it working as designed. Call complete.

Arrived on site for dryer not turning on/heating. Upon arrival confirmed issue. Found all hardware on dryer working within specs. Found 120v from L1-neutral and L2-neutral but found between 1-14v between L1&2. Found issue with faulty breaker and instructed cust9mer they would need to resolve the failure. Dryer working as designed. Call complete

"Arrived on site to inspect wall oven error codes. Upon further inspection, I turned the unit on and immediately F2E1 came on the display. I cycled power at the breaker and placed the unit in diagnostics showing the error code. Cleared the code and tested the components. All components operated as designed. I cancelled diagnostics and tested the unit on normal Bale mode and the unit operated as designed. When I searched the control panel, I found its out of stock with no ETA at this time. I advised the customer of my findings and recommended they contact the manufacturer to get the control panel. I provided the part number for the panel.

"Arrived on site and inspected washer and found gear case is failing. After replacement ran test 51 to ensure correct operation, job complete"

"Arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics and tested and found the error OE. Also found the tub full of water. I advanced through testing and when the drain pump came on I could hear it rattling badly. I removed and replaced the drain pump and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested airflow to the unit using my dryer vent test kit and the frost two tests with the vent hose attached, failed. I removed the vent tube at the back and retested and the unit passed. I disassembled the unit and tested the element, cutoff and thermostat and found the element and thermostat bad. I removed and replaced the element assembly and cleaned the unit (before & after photos) and reassembled the unit. Tested and the unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site to inspect oven temps. Upon further inspection, the customer advised that their food was burning on the top rack and the temps werent correct inside. They advised they placed a dial type thermometer inside and it never reached preheat temp so they calibrated the unit 30 degrees. I advised the customer that the manufacturer does not approve the dial type as it cannot keep up with temperature fluctuations and wont give accurate temps readings. I went into the settings and changed calibration back to 0 degrees. I placed the unit in diagnostics and checked error codes and found F6E6. Cleared the code and following the tech sheet tested the continuity between P1 and J4 and P1-1 and P1-2 and got good continuity. I removed and replaced the main control and tested temps. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 416. Next five readings were 337, 391, 330, 379, 338 for an average temp of 355 degrees. I made recommendations to the customer of waiting approximately 15-20 mins after preheat to place food inside. Job completed."

"Arrived on site for washer, inspected unit and work area. Customer complaint was 5d error code still coming up. I tested unit and found that the tub bearing is also needed to be replace

Arrived on site to replace the disposal. I inspected the unit and work area. I installed the new disposal. I ran water through it and tested the disposal switch. I found the unit working with no leaks. Job complete.

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Did confirm the customers complaint and found evidence of a defrost issue in the freezer section. Ran through diagnostics and found the defrost by metal open. Did find the evaporator fan and compressor running. Disassemble the freezer section and found the heater measuring 30.8 ohms of resistance indicating the heater was good. I advised the customer that I would recommend both the control and evaporator harness for repair. Replaced the freezer evaporator fan assembly and main control and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to test unit for unit not heating. Test unit and found opened TOD. Replaced TOD test unit and unit test good job complete.

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor. Test unit and unit test good job complete.

Arrived on site to test unit for not washing. Found wash motor receiving proper voltage but not engaging.

"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I tested the water dispenser and water dripped out. I checked the ice bin and found the cubes getting small. I pulled the unit out onto my floor protector and tested the valve. When I pulled the unit out, I found insulation at the top left corner of the back panel (photo). I advised the customer of my findings. I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to replace previously ordered parts for washer. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.

Arrived onsite and found unit with f2e1 error code. But fully operating at time of service. Provided customer instruct on operation and care best practices. Cleared error code and tested function. All checks good.

"Arrived for site for dryer, inspected unit and work area. Customers complaint was unit nit heating. Inspected and found bad venting and not heating. I gain access to the heating element and found it open. I also removed the drum and found lint build up. I use my shop vac to clean all lint and installed new heating element. Tested unit and unit is now operating as designed, job completed.

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was leaking water from freezer. Found that the drain was clogged and not draining to drip pan. Used my steamer to remove ice on drip tray in freezer and removed all the ice. I gained access to the drain tube and clean it out. Unit is now operating as designed.

"Arrived onsite for blinking, Error Step F1 EO Oven not working.upon arrival unit has error code F1-E0 control failure. Removed rear panel Uploaded pictures on Sd. There is no repair that can be made under warranty. Job complete"

"Arrived onsite for not drying properly. Upon arrival ran diagnostics and got error codes F4-E3 motor not running , F 7-E1 no heat. Ran automatic manic test and wash motor energizes but does not operate. Found screen and filter completely blocked up. Also found element is in bad shape. Need to replace sump and motor, filter, screen and element.

"Arrived on site for fridge leaking . Found drain tube clogged with debris. Cleaned out tube ,resealed with permagum . No other water leaks detected at time of service. Job complete."

Arrived on site to test unit for not cooling. Found compressor running and pulling .5amps. No frost pattern on evap. Recommend sealed system repair. Customer stated they would like to think about repair.

Arrived on site to diagnose a refrigerator that is not stopping ice production. Found bail arm fell off icemaker and reinstalled arm. All is working properly at this time and no leaks were found at time of service

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

"Arrived on site to test unit for control board and ui not working. Test unit and ui not responding, replaced control board .Test unit and unit test good job complete.

Arrived on site to test unit for unit sparking. Test unit and found damaged cover plate. Replaced plate. test unit and unit test good job complete

Arrived onsite for a refrigerator to replace previous diagnosed parts. I found the fill line on the refrigerator not long enough to pull the refrigerator out from the cabinet and there was not a tee valve installed at the front of the refrigerator to shut the water off so the customer had to cut the water off to the home to remove the refrigerator. I found a lot of trash in the line and cleared it out. The customer went and picked up a tee valve at Lowes while I was clearing the lines and I installed the tee so the customer could turn the water on to the home. I replaced the filter per techlines recommendation and I replaced the smart valve due to all the debris that came out of the lines. I suspect the valve of not closing properly sometimes due to the debris. I pushed the unit back in the cabinet and when I went to set the legs on the left side the rear adjusted broke and the front adjuster stripped. The left support will need to be replaced. Ordering W10860229 support & 2 man call. Office to RS.; ordrng 1 W10860229 (Support)

"Arrived on site and found previous technician meant to order encoder, Will re-order correct part.; ordrng 1 W11481116 (Encoder)"

Arrived on site for no cool. Powered unit on compressor making loud noise then shutting off diagnosed a defective compressor ordering updated compressor r600a unit with copper lines. ; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier) and 1 2hrs (2 hrs) and 1 R600 (R600)

"Arrived onsite for washer leaking. Upon arrival inspected unit. Found valve fractured. Fracture occurred under console and fried the main board. Replaced valve and board . Tried calibration and unit was not responding correctly. Called tech line for assistance. Spoke to Nate SR#7735439234. Unit kept giving F2E3 switch mismatch . Tech notified that this is a UI issue which on this model is integrated into the control. Tech recommended replacing board again due to faulty replacement. Ordering board. Also ordering upper harness, switches and panel.; ordrng 1 W11498797 (Control) and 1 W10694685 (Upper harness) and 1 WPW10285512 (4 position 3rd switch) and 1 WPW10285511 (2 position 4th switch) and 1 WPW10285517 (3 position 1st switch) and 1 WPW10285518 (5 position 2nd switch) and 1 W11236321 (Panel)"

"Arrived on site for no ice. Ran diagnostics optics passed,icebox fan passed error code E5 defective thermistor ordering a new icemaker. ; ordrng 1 W11579560 (Icemaker)"

"Spoke with customer in regards to failure from microwave oven combo. Incomplete model was issued with service request. Customer explained they were having issues with the light going off, unit cutting off early, and other times does not fully heat food. Failures all appear to be related to the microwave interlock wiring, and door is having issues fully depressing the right side interlock. Requesting autho from ext warranty to replace inner door, interlocks, microwave control, light socket, hinges to fully resolve interlock and operational failure. Ordering parts and autho request. Office to schedule with approval and parts. ; ordrng 1 W11600214 (Inner Door) and 1 W11033422 (Interlock Harness) and 1 W11325787 (Microwave Control) and 1 WPW10490593 (Lamp Housing) and 2 W10874474 (Door Hinge)s, states that autho needed"

"Arrived on site for a garage refrigerator that is having door gasket issues. Upon inspection I found that the gasket was not sealing. I replaced it and found that it was sealing better but still there where gaps and leaks. Upon further inspection I found to the door hing was bent and missing a screw and the door may have gotten warped. I am ordering the door, hinges, screws and another gasket. Office is to reschedule.; ordrng 1 W11233211 (Door) and 1 W11102846 (GASKET-DOR) and 1 W11102844 (HINGE-DOOR) and 1 WP2261963 (Top hinge) and 3 67006564 (SCREW, SM/HEX)s and 1 WP2314293 (THIMBLE) and 1 WP487576 (WASHER) and 1 W10574325 (HINGE-PIN)"

"Arrived onsite for a dishwasher that is not going into wash. Upon inspection I found that the unit flashed code f9e1. And f8e6. And I also found that the unit seemed to be filling slowly.I am ordering the sensor, inlet valve and return with Sump&motor, ui and control, i reschedules for the 01/10/23; ordrng 1 W11434044 (Inlet valve) and 1 W11410464 (SENSOR)"

Arrived on site for for dishwasher still leaking . Found new seal had failed . Reordering part . Call to set return ; ordrng 2 5304500204 (Door gasket)s

Arrived onsite for ice dispenser failure and found coupling sheared in half. Ordering coupling to repair. All other mechanical features seem to be operating as designed. Returning Friday due to customer scheduling preference. ; ordrng 1 WP2220458 (Coupling) and 1 WPW10258544 (Shaft) and 1 W11202789 (Motor)

Arrived on site for washer ruining articles being washed. Upon arrival confirmed issue p. Found no errors or hardware failures externally. Found small chips and dings within scatterered areas of tub causing snagging laundry and leading to tears. Will need office to reschedule for 2 man job +2hr repair once availability of tub is known.; ordrng 1 W10921993 (Tub) and 1 Cnote (Needs two man 2 hr job)

Arrived onsite and found motor wire harness loose and disconnected in the control. Reset and secured connection. Unit motor function does not work. Control damaged in box and will need to be reordered to complete the repair. ; ordrng 1 W11549931 (Control)

"Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that the unit seems to leak from the left front part of the washer and is intermittent but they are having to put towels underneath the washer to catch the excess water. Checked underneath the unit and did confirm the customers complaint. Found a service pointer referencing the issue (W11651001). For the service pointer, it advises to replace the tub ring with an updated to bring. Ordering the part but the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11590590 (Tub Ring)"

"Arrived on site to diagnose a microwave that isn't heating. Found parts replaced on last trip faulty. Inspected wave guide and found no signs of arcing. Mag, inverter, and upper quartz cover to be replaced. Office to set return appointment. ; ordrng 1 W11346197 (Magnetron) and 1 W11325604 (Inverter) and 1 W10915651 (Cover)"

"Arrived on site to test unit for LF error. Ran diagnostics and found valves are not opening properly. Also found gearcase has failed, latch not locking/unlocking properly. Recommend replacing housing/valves, gearcase, slider, latch and control. Needing autho and office to reschedule. Ordering agitator as a precautionary. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W11550891 (Agitator)"

Arrived on site for refrigerator door inspected unit and work area. Replaced door and found scratch on door again. Will have to reorder the door and reschedule when available. No leaks where observed during service. ; ordrng 1 13107887SQ (Right door)

"Arrived on site with PR and determined leak to be from the dispenser housing. Unit will require new valves and updated dispenser assembly to repair. Advised customer. PER EXCEPTIONALLY SMALL CLEARANCE and tight closet 2 man required DZ and WP ONLY. Also will require an oven dolly with wooden support. OFFICE TO COORDINATE AND RESCHEDULE ; O-emld tckt , states that autho needed"

"Arrived on site to test unit for excessive shaking. Found belt slipping in cam. No signs of gearcase failure. Found unit balanced and leveled. Spun washer with tub half full of water and no issues. Recommend replacing suspension, cam and belt. Office to reschedule. ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam)"

Arrived on site to test unit for oven not working. Test unit and found broiler element and bake element turning on when baking. Found shorted control board ordering new board office to reschedule. ; ordrng 1 W11594224 (Control board)

Arrived onsite for a washer making a grinding noise. I checked stored error codes and got an F1E2 motor control fault. I ran the auto diagnostics cycle and found the unit working properly all the way thru agitation but when it went into the spin cycle the control just shut off and the door unlocked. I ran manual diagnostics and when putting the unit in the spin cycle the motor would just hum and get hot. I tested the capacitor and it tested good at 45mf. I tested the motor windings and both showed 7.5 ohms and out of range. I suspect the metal grinding noise sound the customer described was from a failing triac on the control but I cannot duplicate the noise at this time. Need to replace the motor and the control. Ordering W11498190 control and W11497303 motor. RS for Thu 1/12.; ordrng 1 W11497303 (Motor) and 1 W11498190 (Control) and 1 W11428524 (Capacitor)

Arrived onsite for washer making noise. On inspection found the belt had fallen off. Once the shield was removed found that the nut for the pulley was lose from the factory. The shield was damaged by the belt coming off. Replaced the clutch and the belt and ordering a new pulley shield W11409708. No water leaks detected during service. ; ordrng 1 W11409708 (Pulley shield)

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed up until the agitation/spin cycles and the unit began to make a loud rattling/groaning noise. I tilted the unit back and found gearcase oil on the rotor and all four panels (photo). Also found the rotor bolt missing (photo). I removed the rotor and found gearcase oil on the slider and clutch. I provided photos for the customer and advised the gearcase, slider & clutch would need to be replaced to complete the repair. Customer advised that another company had been out back in 2021 and replaced the same parts. I am ordering a CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts once they arrive. Office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site for washer not completing cycles. Upon arrival confirmed issue but found no errors in diagnostics. Found control working but clutch was intermittently completing agitation/spin transition. Replaced clutch and slide and got same results. Found intermittent connections within wiring. Will need office to reschedule once availability of harness is known.; ordrng 1 W11130936 (Harness main)

"Arrived onsite for a top mount refrigerator that is no cooling at all. Upon arrival I found that the compressor was cycling on and off and when it kicked on it made a loud buzzing noise. I performed a amp test on the unit and found it pulling 12amps and the shut off. I tested unit with a known good start device and found no change. I am ordering. nitrogen, compressor , access valve , dye drier, R600 , evap and lokring kit. Office to reschedule. ; ordrng 1 W11370574 (COMPRESSOR) and 1 W11368877 (EVAPORATOR) and 1 Sealedsystemr600 (Sealed system r600) and 1 Accessvalve (Access valve) and 1 Dyedrier (Dye drier) and 1 Lokringkit (Lokring kit)"

"Arrived onsite for a refrigerator that is not cooling at all. Upon arrival I found that the compressor would kick on and the off Immediately. And Cycle like this the Entire time I was there. I ohmed out the windings and Found them within spec. Ive been installed in on good inverter confirm the same issue. I contacted SM team team and told them of my findings and was advised to order a seal system. I am ordering and sealed system, nitrogen, compressor , access valve , dye drier, R600. Office to reschedule; ordrng 1 W11578031 (Compressor) and 1 Dyedrier (Drye drier) and 1 Accessvalve (Acces valve) and 1 Sealedsystemr600 (Sealed system r600) and 1 Nitrogen (Nitrogen)"

"Arrived on site for washing machine making a grinding noise. I inspected the unit and work area. I gained access to the gear case and found it leaking oil, I found the slide damaged, I replaced the slide and ran the unit in a high speed spin for several minuets. I gained access to the stator and found it scolding hot to the touch. The oil has penetrated the coils on the starptor and causing it to heat up. I found the unit not leveled properly. I leveled the unit and still found the basket leaning to one side. I am ordering a stator, and suspension and returning with the gear case for replacement. The office will reschedule.; ordrng 1 W11400156 (Suspension) and 1 W11195971 (Stator) and 1 Autho (Autho)"

Arrived onsite for turns off in the middle of a cycle control panel Every Cycle. Upon arrival test polarity and is good at block. UI is responding to commands. Test unit and basket stopped turning abruptly. Heard blower bind up in rear of unit. Removed back panel to inspect blower. Found blower is crooked and banged up. Inspected motor and found front mount of motor has failed causing motor to sit crooked and loose. Need to replace motor and blower. Ordering motor and blower. Office to reschedule ; ordrng 1 WP694089 (Blower) and 1 279827 (Motor)

Arrived onsite to replace a disposal. I replaced the disposal and tested it. The disposal worked as designed. There were no water leaks present at the time of service. Call complete

"Arrived on site to inspect range oven Bake not functioning. Upon further inspection, I tested the Bake and found the ignitor is not illuminating. I removed and replaced the ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was lighting not working. service pointer to replace all LED modules S84638. Unit is now operating as designed. No leaks where observed during service.

"Arrived on site and inspected washer and found a hole in the pillow and washer is constantly and slowly filling with water. After replacement confirmed correct operation by starting a normal cycle and observing it for 10 minutes, job complete

"Arrived on site and inspected dryer and found it is not heating. Disassembled dryer and found heating element has failed, After replacement dryer is heating again, Recommended that homeowner not use dryer again until vent to the exterior has been cleaned/cleared by a service, job complete

"Arrived on site and inspected washer and found Control panel is unresponsive but washer will still enter diagnostic cycle and found saved error code F6 E2. Quoted for repair Control panel , After replacement ran calibration test 52 and automatic test 51 and they both completed properly and control panel is now responsive, job complete.

"Arrived on site and inspected dryer and found it is squealing while running. Disassemble dryer and found tension pulley is dragging. After replacement dryer is now running quietly.

"Arrived on site for no ice. Customer experienced issue with deli control and found deli harness damaged,customer had wires repaired and deli control is operating as designed. Icemaker switch was set to off,turned on icemaker ran diagnostics no errors on icemaker,ran harvest test passed,ran fill test passed,ran optic and fan test passed. Checked temperature in freezer reading 5? advised customer to let unit run over the weekend.

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and immediately it began to make a loud clanking noise. I disassembled the unit and found all four rollers, tension pulley and belt needing to be replaced. One of the rollers was seized to the axle; one was broken away from the axle and the other two were in bad shape. The belt was fraying and the tension pulley was in bad shape. I removed and replaced the all four rollers, tension pulley and belt and cleaned the unit (before & after photos) and reassembled the unit. Tested the unit and it is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site to inspect disposal needing to be replaced. Upon further inspection, I found the unit badly rusted inside. I removed and replaced the disposal and tested for leaks. No water leaks observed during service, job completed."

"Arrived onsite for dishwasher not completing full cycle. Customer stated unit will run for several minutes then the display defaults to a couple minutes left and ends. Ran diagnostics and found stored error code. 8/2, 8/3 drain issues and , 3/2 own sensor. Ran auto test and all passed ran a sequence of cycles the customer may have used and could not duplicate any issues. Recommended customer monitor and if symptoms persist recommend trying different cycles to see if problem can be isolated. Customer will monitor. Job complete.

"JIM158XYRS2 Arrived to inspect ice production issues. The unit would attempt to fill, but only a slight trickle of water entered into the reservoir. The customer provided me with a fill valve and I removed and replaced the failed valve and tested. The unit filled and operated as designed and produced a sufficient slab. No leaks observed during service.

"GW397LXUS06 Arrived to inspect buttons not working on control. I was able to view three traces on the ribbon cables for the touch sense assembly that were corroded and not allowing continuity. I quoted the customer for the membrane assembly and due to cost, they elected to not have the repair performed. No gas leaks detected during service.

"Arrived on site to inspect previous issues with intermittent no water dispensing and no ice production. Upon further inspection, the customer advised the unit was functioning properly up until a few days ago when it stopped dispensing water again, but then after a few days of not using the water dispenser, it began to function again. I tested the water dispenser and its operating as designed. I inspected the switch behind the UI and the UI. Tested the UI and its operating as designed so that eliminates it being the UI or switch. With the RFID control recognizing that the bypass and filter are in place and when removing either, it recognizes this by showing Err on the UI this eliminates the RFID board from being at fault. In isolating these two boards, directed me to the main control being at fault. I explained my findings to the customer and recommended replacing the main control. I removed and replaced the control and retested the water dispenser several times. The unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to install previously diagnosed parts. Upon arrival I installed new Sump&motor and tested unit and found unit operating as designed. Job complete

"Arrived on site for busted water valve . Found valves broken at connections . Replaced valve . No water connections available at time of service . Job complete

Arrived on site for filter being hard to remove. I spoke to the customer and demonstrated how to replace and install a new filter.

Arrived on site to replace control board. Replaced board and couldnt test unit due to customer had unit in the garage

Arrived onsite to install previously ordered parts. During disassembly found that the wash plate is in good condition and does not need to be replaced.. Replaced gearcase. Test unit on diagnostics components test and operates correctly. Ran a quick cycle and unit is operating as designed. No leaks present at this time. Job complete.

Arrived on site for was banging around and baffle not snapped correctly. Upon arrival confirmed issue and found inner tub asm not properly mounted. Found upper left spring had come loose due to failing suspension rods. Found baffle was able to safely readjust and seal correctly to door. Ran multiple tests and found unit work8ng as designed with no leaks. Call complete

Arrived on site for washer not turning on. Upon arrival confirm complaint . Report of findings to techline Kurt sr#7735441513. Was instructed to give information to customer and have them called extended warranty for further assistance . Unit is nonREPAIRABLE at this time Call complete

"Arrived onsite for ventless half size LG front load dryer. Complaint, taking 3 times to dry loads of clothing. Mattress cover in unit. Found it had been run once and was tucked into itself and still wet. Unstacked and loosely loaded into the dryer and ran a bulky item cycle after verifying the condenser was clean and clear of debris blockages. Advised customer that the unit is a ductless dryer and has to condense moisture to remove it from the clothing and this process can take twice as long as conventional dryer design. It is also crucial the the loads are small to medium and large loads such as bedding and large quantities of clothing at once though they may wash well, will not be able to dry in me cycle due to preventing proper air flow through the clothing. Unit is cleaned and operating as designed at time of service.

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was mullion was broken. Replaced mullion for doors.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the main control and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to test unit for upper oven not working. Turned oven on and unit preheated to 350? and then turned up to 425? and unit got hit unit working correctly at this time.

Arrived onsite for washer not cleaning clothes. On inspection found during agitation cycle that the tub was spinning with the agitator. Gain access to the bottom of the unit found that actuator was not attached to the clutch. Fixed the issue and now the agitation is separated move separately from the tub. No water leaks detected during service.

Arrived on site for washer not working correctly. Upon arrival confirmed issue but found no errors in diagnostics. Unit would only in operate in diagnostic mode. Found coin relay control failing. I made repair. Found unit working in normal operation as designed. Call complete

"Arrived to inspect cooling issues after electrical storm. The customer described an issue where the unit would cool erratically after an electrical storm occurred. I entered service test mode and found error 10 x1-753D, 108 x255-0D, 107 x16-0D, 721 x23-9D, 508 x93-5D, 109 x29-50D, 300 x33-1D, 304 x141-1D, 716 x1-132D, 714 x1-132D, 715 x1-132D, 802 x1-111D, 100 x4-50D, 103 x14-50D, 106 x255-0D, 112 x2-50D, 102 x11-50D, 105 x3-71D, 111 x1-71D, 303 x39-0D. I manually tested all fans and found the only one that would actually operate and show RPMs as well, was the FF fan, even though it was listed as an error in the service test modes. Testing other fan loads showed they all had the 13.6VDC (within 2%) present, but none had the PWM trigger present and only the FF had PWM triggering. I deduced the issue was within the control and removed and replaced. All fun ns returned to the unit with all fans operating as expected. No leaks observed during service.

"Arrived onsite for unit leaking water. Upon arrival. Removed top panel and bottom front panel and ran normal cycle. Ran unit and inspected all hoses, valves, and bellow. There is no water leaking from components. Found drain filter and bottom of bellow completely clogged with debris and water leak is from under door at bellow. Clean bellow, and drain filter. Test unit and water now drains smoothly and no leaks present. Job complete.

Arrived on site for a washer that is making a banging noise and also squeaking when in spin. Upon arrival I put unit into diagnostics and ran a cycle and heard the banging and squeaking. I then checked the under chassis and found that the tub was banging agains the chassis and the squeak was coming from the chassis flexing. I leveled out the unit to. Compensate and tested unit and found that loud banging was gone in the squeaking as well. Job complete.

"WDT730PAHZ0 Arrived to inspect no operation. I found the unit would not power on and that it was incorrectly connected by the installer. After power was applied, the unit would not fill and the water supply was off. At that point all functions were present within a service mode test and the unit operated as designed. No leaks observed during service."

"Arrived on site to install previous diagnose parts.I gained access to the back left corner. I raised the corner with a piece of 2x4, I installed the wheel and rivet to lock it in. I gained access to the evaporator and replaced the harness. I cleared out any ice from the evaporator that had built back up since it was defrosted last. I reassembled the unit and tested it. I found it working as designed and the unit is now sitting level. Job complete."

"Arrived on site and inspected refrigerator and found fresh food evaporator fan is hitting ice, disassembled fresh food section and found ice build up inside fan scroll housing. Also found Molean is not closing it is missing/going under guide. Took a short video and sent it to KB/service management. Replaced Evaporator cover and adjusted front feet to Raise top of Molean to ensure door is closing properly, job complete"

"Arrived on site and found customer is experiencing F3 E1 error code, replaced control board and water level switch and discussed correct detergent usage with homeowner. Ran a diagnostic cycle after replacement and it completed properly, job complete"