Near Round Rock, TX 78665
Paul
Job Details: 09/15/2020
WASHER WHIRLPOOL MHW5630HW0 Arrived onsite for a washer leaking from the door. I found the bellow torn at the bottom. I replaced the bellow and ran the quick wash cycle to check for leaks. The unit worked as designed and there were no water leaks present at the time of service. Call complete.
Near Pflugerville, TX 78660
Scott
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM05 "Arrived on site for frost and ice build up in freezer . Found fill tube extension pushed too far back . Every harvest,water is pouring down into air vents and pushed drain tube heater out of hole . Steamed out ice . Readjusted fill tube and tube heater . No water leaks detected at time of service. Job complete ."
Near Bastrop, TX 78602
Andy
Job Details: 09/15/2020
OVEN MAYTAG MET8820DS00 Arrived on site for range lower over still not heating properly. Checked temperature sensor and temperature sensor tested good. Tested elements and elements tested good. Tested voltage at elements and they are cycling on and off normally. Performed temperature test and found off. calibrated temperature and tested unit. All operations are normal. No repairs are needed at this time.
Near Gatesville, TX 76528
Tyler
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Right on site for refrigerator not cooling properly in the freezer and fresh food section. Upon arrival found that the freezer was actually running about 15° but was trying to freeze but the refrigerator had no cold air under 60° after opening up the freezer and finding out that the unit had a defrost issue with a bad control and thermistor I went ahead and replaced the freezer thermostat as well as the main control and the fresh food compartment and retest of the unit and everything is not working as designed call complete
Near Austin, TX 78733
Kevin
Job Details: 09/15/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site and inspected dishwasher and found it will fill with water but wash motor is not running. A new wash motor will be needed to correct issue. Wash motor and drain pump should be replaced together. No water leaks from connections at time of service.; ordrng 1 W11085683 (pump&motor)
Near Cedar Park, TX 78613
Paul
Job Details: 09/15/2020
REFRIGERATOR KITCHENAID KSRJ25CNST00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor and installed a UV drier. I installed a low side service tap on the compressor. I replaced the lower wire harness. I vacuumed the system and it held a 30psi vacuum. I charged the unit with 5oz’s of R134A. I tested the unit and found it working as designed. Call complete.
Near Austin, TX 78703
Jacob
Job Details: 09/15/2020
WASHER MAYTAG MHW5500FW1 Arrived onsite for unit not washing correctly and moving more than usual. Put unit in diagnostics. Got no error codes. Started diagnostics run test. Unit test good. Let customer know that unit jumping around could possibly be the cause of not using the proper settings to unit for heavier items. No leaks at this time. Job complete
Near Austin, TX 78746
Kevin
Job Details: 09/15/2020
DRYER WHIRLPOOL WGD9400SU0 "Arrived on site and inspected dryer And found igniter is heating but gas valve solenoid coils have failed. I need a new gas valve set to correct issue; ordrng 1 279834 (2 coil gas valve set)"
Near Cedar Creek, TX 78612
Andy
Job Details: 09/15/2020
RANGE AMANA AGR5330BAW3 Arrived on site for range flame issues. Tested and inspected unit and found failed burner heads and caps. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 3 WP98017461 (cap-burner)s and 1 WPW10169985 (cap-burner) and 1 WPW10515453 (burnr-head) and 3 WPW10636224 (burnr-top)s
Near Austin, TX 78747
Luis
Job Details: 09/15/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for no cool in fresh food. Temp set for 34° in fresh food,fan not running ran diagnostics evaporator fan powering on good air flow,ran both thermistor test,both thermistors reading high temp. Power cycled unit and fresh food evaporator fan powered on. Diagnosed unit will need the main control,ordering a new main control.. ; ordrng 1 W11395635 (COVER EVAP) and 1 W11450890 (CONTROL ELECT)"
Near Mustang Ridge, TX 78610
Kevin
Job Details: 09/15/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site and found customer is experiencing timer not moving during cycle. Confirmed it is heating properly and airflow is good replaced timer and cycling thermostat. Job complete"
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/15/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for DW not closing properly. Found strike was bent not allowing the door to properly close. Replaced strike and door closes as designed. Job complete.
Near Buda, TX 78610
Leonardo
Job Details: 09/15/2020
MICROWAVE WHIRLPOOL WMH31017AS5 "Arrived on site to replace filter board, capacitor, diode, and magnetron, replaced part, test unit, unit working correctly, water heats after 1 min, no sparks at this time, job complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/15/2020
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for customer complaint of ice maker broken and no water. Found broken ice maker, and no water dispensing, ordering ice maker, valves, and filter housing. ; ordrng 1 W10873791 (icemaker) and 1 WPW10394053 (housing)"
Near Austin, TX 78750
David
Job Details: 09/15/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to continue diagnostic on ice maker with low production. Found ice bucket is half full, with max ice set. Called tech line, Sr7728804094. Tech line had me check for condensation around icemaker. Found large amount in the back of the unit where the adapter meets the RC lining, and also around the ice door seal. Recommended repair is to install new adapter and seals, and also new ice door with rubber seal. Ordered parts. Office to reschedule when parts available, one is PSP. ; ordrng 1 W10612142 (adapter) and 1 W11399564 (ICE DOOR)"
Near Florence, TX 76527
Al
Job Details: 09/15/2020
WASHER MAYTAG MVWB855DC1 "Arrived on site to installed previously ordered partsOnce installed, the unit still didn’t respond to any touch commands.I placed the unit into diagnostics test and unit only flashed F6E2 without allowing me to access any other functions.Called Whirlpool Techline and spoke with STERLING SR #7728801768.Advised of the issues and was told to replace both UI and main control.Ordering requested parts.Office to reschedule the customer ; ordrng 1 W10916649 (CONTROL) and 1 W11226503 (CONSOLE (SHADOW) GREY)"
Near Austin, TX 78746
Kevin
Job Details: 09/15/2020
REFRIGERATOR GE TFB26PPDABB arrived on site and replaced icemaker and ice bucket. Job complete"
Near Austin, TX 78746
Kevin
Job Details: 09/15/2020
ICE MACHINE KITCHENAID KUIC15NRXS0 "Arrived on site and uninstalled ice machine and replaced transformer. Machine powered on for a few minutes and then lost power again. New transformer is defective, spoke with CS.
Near Austin, TX 78745
Luis
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRT134TFDW00 Arrived on site for freezing in fresh food. Replaced thermostat adjusted placement of thermostat bulb.
Near Leander, TX 78645
Lou
Job Details: 09/15/2020
WASHER WHIRLPOOL WFW9300VU02 "Arrived on site to install previously diagnosed and ordered part. Due to,the water level sensor failure, I removed and replaced the sensor and tested. Unit is operating as designed. I ran the unit in a delicate cycle and the unit operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78757
Scott
Job Details: 09/15/2020
REFRIGERATOR KITCHENAID KSSC42FTS04 "Arrived on site for erratic cooling . Found control has failed . Ordering control .; ordrng 1 W10801766 (cntrl-elec)"
Near Manor, TX 78653
Matthew
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for refrigerator freezer door frozen shut. Unit was not given adequate time to defrost before current appointment. Explained to customer that unit must be defrosted 48 hrs in advance. Rescheduled for Thursday the 17th. Advised customer of thawing process and to use towels around the parameter to dry leaking water. Will return with all three parts. ;
Near Georgetown, TX 78633
Al
Job Details: 09/15/2020
DISHWASHER GE CDT865SSJ2SS
Near Austin, TX 78703
Jacob
Job Details: 09/15/2020
DRYER GE GUD27ESSMWW Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete
Near Wimberley, TX 78676
Richard
Job Details: 09/15/2020
DRYER MAYTAG MEDC215EW1 Arrived onsite for the dryer not drying properly and water inside vent hose. During testing found that there is no issue with the dryer it is working good and heating properly. Did find a slight restriction in the vent tube in the home. Took vent hose off and found no water inside customer stated that they found water inside the hose after the rain storm that just passed. Also found that the vent hose was extremely long. Shorten up vent hose and advised customer to have someone clean out the vent tube and to look at the vent cap for water leaks . Complete
Near Wimberley, TX 78676
Richard
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB00 Arrived onsite for the refrigerator FF section freezing food. During testing found that that the refrigerator door was not shutting properly tried to adjust the hinges and no success will need to order the door. Ordering parts and office to schedule ; ordrng 1 LW10912126 (dor-fip) and 1 W10922216 (hinge-door) and 1 W11223753 (nameplate)
Near Andice, TX 78628
Cliff
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose a refrigerator making noise. Found homeowner just hearing compressor operation and I did not find any unusual or abnormal sounds today. Advised homeowner on findings and no further repairs needed at this time. No leaks were found at time of service.
Near Manor, TX 78653
Matthew
Job Details: 09/15/2020
WASHER MAYTAG MVWB835DW0 "Arrived onsite to replace previously diagnosed parts. Replaced lid lock assembly and control. Calibration ran, auto cycle ran -all passed. Ran regular load and with paused interrupted the unit was functioning properly. No error codes present. No leaks present at this time. Job complete."
Near Austin, TX 78737
Luis
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site for water leaking. Diagnosed moisture from dispenser liner,unit will need freezer door and ice door.AUTHO WSADQ00FPL1; ordrng 1 LW11026364 (FREEZER DOOR) and 1 W11423782 (ICE DOOR)"
Near Austin, TX 78731
Luis
Job Details: 09/15/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for no cool. Per customer power outage at residence that shorted breakers,checked outlet good voltage,plugged refrigerator in to outlet no lights and nothing powering on diagnosed unit will need main control and possibly Orion and ui.
Near Austin, TX 78758
Scott
Job Details: 09/15/2020
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site for unit displaying error code of control . Control unresponsive . Replaced control . Unit preheated . . All checked normal . Job complete .
Near Austin, TX 78759
David
Job Details: 09/15/2020
REFRIGERATOR JENN-AIR JFX2597AEM2 Arrived on site to install icemaker to resolve no ice condition. Replaced icemaker. Found no ice in fill line. Unit has to cool and floors are being redone. Advised to follow up if no ice is made within 24 hours. C
Near Jonestown, TX 78645
Lou
Job Details: 09/15/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site on site to install previously diagnosed and ordered parts. Due to both racks having rust and both upper tracks rusted out, I removed and replaced the tracks per service pointer W11296667, and while transferring parts from the old upper rack to,the new, the adjuster clips broke off. Removed and replaced the the adjusters and other components. Tested the unit and it’s operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78717
Kayman
Job Details: 09/15/2020
OVEN WHIRLPOOL KEBS107SSS04 Arrived onsite for oven with burning smell before preheated all the way. Upon inspection I found the junction box hanging down with about 3 feet of wire before the junction and 3 feet of whip wire from the junction to the control. I accessed the top panel and back of the unit. I could not find any visible breaks burns or shorts in the wires. I attempted to recreate the burning by putting the unit into preheat. I noticed the blower fan would click but never turn on. I also noticed some of the insulation around the area and cavity had burned in some spots. I put the unit into diagnostics but could not advance through the error codes the only one displayed indicated a stuck key error. Recommended replacing the control and blower. Possibly the convect fan motor. Will need Control (WPW10119143) blower (WP8303972) convect fan (W10794022)
Near Austin, TX 78735
Jacob
Job Details: 09/15/2020
OVEN KITCHENAID KOSE500ESS04
Near Austin, TX 78750
David
Job Details: 09/15/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site To diagnose microwave that was not running the range light. Performed diagnostic on unit. Found bulb burnt out and filament broken. Replaced bulb which also went out immediately. Replaced control to allow appropriate voltage to bulb. Installed new bulb. Retested and all is working as designed. Call complete.
Near Austin, TX 78737
Leonardo
Job Details: 09/15/2020
RANGE KITCHENAID KSIB900ESS1 "Arrived on site to test unit for unit over heating, tested unit, found shorted ui board, found left rear burner not heating , also found damage on left back burner glass due to heat according to customer, ordered W10808299 cook top, W11208294 display, W10886867 induction module, W10636723 front left and back left hot plate, need autho, office to reschedule.; ordrng 1 W10636723 (FRONT LEFT BACK LEFT HOT PLATE ) and 1 W10808299 (COOK TOP) and 1 W10886867 (INDUCTION MODULE ) and 1 W11208294 (DISPLAY )"
Near Bastrop, TX 78602
Andy
Job Details: 09/15/2020
DISHWASHER GE GHDA485N00CS "Arrived on site for dishwasher leaking and insulation cut. Attempted to test unit and found no operations. Checked breaker and breaker wan on and not tripped, reset breaker and checked dishwasher and still found no operations. Checked voltage going to unit and found none. Found gasket improperly installed. Removed gasket and re installed properly. Removed unit and made needed adjustments and re installed properly. Spoke with customer on voltage issues and will need electrician to fix voltage issues. Spoke with customer on watching unit when issues is fixed to watch for any water leaks as could not test properly without running cycle due to no voltage."
Near Austin, TX 78748
Robert
Job Details: 09/15/2020
WASHER MAYTAG MVWC565FW2 "Arrived on job to replace previously diagnosed parts. After replacement of splotch kit, motor, actuator, gearcase, belt and shield. Ran calibration and test cycle. No leaks detected at time of service."
Near Round Rock, TX 78665
Tommy
Job Details: 09/15/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher lower spray arm not working. Upon arrival found lower spray arms base damaged. Replaced spray arm. Put unit in diagnostics found no error codes. Preformed test cycle all tested good no signs of leaks during service. Job completed.
Near Cedar Park, TX 78613
Kayman
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived onsite for refrigerator no cool. Upon arrival I found the refrigerator at a complete no cool . I noticed the compressor was running when I arrived. I could not see a frost pattern on the evaporator. I felt the suction line from the compressor and it was warm. Unit will need a new compressor (W11125124) evaporator (W10574283) start device (W10873801) drier (WPW10143759) coupler (W10913906) ordering lock ring kit just in case. Requesting SS tech and 2 to 3 hour time frame for repair. ; ordrng 1 LOCKRING (LOCK RING ) and 1 W10574283 (evaporator) and 1 W10873801 (start-dev) and 1 W10913906 (coupler) and 1 W11125124 (compressor) and 1 WPW10143759 (dryer)
Near Pflugerville, TX 78660
David S
Job Details: 09/15/2020
RANGE KITCHENAID KFGG500ESS2 Arrived on site to install previous diagnosed parts. I gained access to the controls. I replaced both the the spark module and the main control. I reassembled the unit and tested its operations. The unit is operating as designed.
Near Georgetown, TX 78633
Al
Job Details: 09/15/2020
OVEN KITCHENAID KMBS104ESS02 Arrived on site to install previously ordered part.Removed and replaced the control and all it’s components.Reassembled and unit tested as designed to customers satisfaction.Job complete
Near San Marcos, TX 78666
Noah D
Job Details: 09/15/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect oven for broken glass, upon inspection found the outer glass and panel broken, ordering correct parts. Office to reschedule ; ordrng 1 W10481433 (NAMEPLATE) and 1 W11051158 (OUTER DOOR )"
Near Leander, TX 78641
Lou
Job Details: 09/15/2020
WASHER MAYTAG MVWC565FW2 "Arrived on site to inspect washer issues. Upon further inspection, the customer advised that the unit bangs badly while in spin cycle. I placed the unit in diagnostics showing no error codes and continued with testing. While testing I had the top panel raised to be able to watch the basket and tub. When the unit went into spin cycle, I found the entire tub/basket assembly shift towards the front right corner. I tilted the unit back and found the front right leveling leg and corner of the panel badly damaged. The leveling leg was bent backwards as if the unit had been dropped on the front right corner. The front left corner was damaged but not as bad as the right (photos). I advised the customer that the issue isn’t with the gearcase or any other component of the unit other than the cabinet being badly damaged. Attempted to level the unit, but due to the damage, I was unable to do so. Also found a large scratch on the right side panel and on the left side panel
Near Austin, TX 78703
Luis
Job Details: 09/15/2020
REFRIGERATOR JENN-AIR JFX2897DRP02 "Arrived on site for door issues. Diagnosed obstruction in drain tube which caused drain to freezer over and leak water into freezer section,due to obstructed drain ice formed at freezer bottom preventing freezer door to seal. Cleared ice build up,removed obstruction in drain tube. Replaced freezer door. Checked door seal good."
Near Temple, TX 76502
Tyler
Job Details: 09/15/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for washer making a grinding noise. After arriving on site and putting the unit and do a diagnostic test I was able to verify that the gear case was internally grinding and was actually causing an issue with the cam assembly causing it to drop down and rub against the protective guard at the bottom of the unit I went ahead and replace the cam gear case in hub assembly and retest the unit. Found that they were no leaks before during or after repair in unit and no longer grinds win in agitation or spins Call complete
Near Pflugerville, TX 78660
Scott
Job Details: 09/15/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for oven not shutting off . Ran diagnostics got UI error code . Hard & factory reset . Ran preheat . Got code again . Ordering UI and control with out power supply if needed . Please call to set return visit .; ordrng 1 W11261169 (cntrl-elec) and 1 W11297709 (console)
Near Pflugerville, TX 78660
Scott
Job Details: 09/15/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for door dropping down . Found both pads missing from hinges. Replaced pads . Door is now operating normally. No other issues with unit . No water leaks detected at time of service. Job complete .
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/15/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for MW fan randomly turning on. Removed control and inspected board. Relay was blown. Installed new control. Fan working as designed. Job complete.
Near Lorena, TX 76655
Jonathan
Job Details: 09/15/2020
DRYER MAYTAG MEDC215EW1 Arrived on site for a dryer that’s not drying clothes and is making a scraping sound. Inspected unit and work area. Customer advised that the issue was not with the scraping sound but with the unit not drying clothes. Inspected unit during a time a heat cycle and found unit turning and heating. Look behind unit and down but hole is completely crunched and restricted. Advise customer of issue and explained that the unit was unable to remove the excess moisture and heat from the unit causing the clothes not to dry properly. I advise the customer to either pull the unit out a little bit to allow the van house to set properly or to replace the vent hose with an aluminum vent hose that won’t kink. Unit is working as designed. Call complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/15/2020
RANGE KITCHENAID KDRS467VSS04 "Arrived on site to inspect oven for not igniting when called for, dropped off part but customer was unable to install, I installed both orifice and tested. No issues found. Complete"
Near Manor, TX 78653
Matthew
Job Details: 09/15/2020
RANGE WHIRLPOOL WFC150M0EB4 Arrived onsite for range surface indicator light staying on. Tested unit and found shorted infinite switch for LF burner causing indicator light to remain on. Replaced unit and unit is functioning properly. All burners were tested and indicator light turned on when in use and off when not. Job complete.
Near Cedar Park, TX 78613
Paul
Job Details: 09/15/2020
WASHER WHIRLPOOL MVWC416FW1 Arrived onsite for a washer that the basket will not seat after the gear case was replaced. I found the seal was pressed on upside down causing the issue. The gear case will need to be replaced again.; saved tckt
Near Killeen, TX 76542
Al
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRS965CIAM01 Arrived on site and inspected refrigerator not making ice.Confirmed the complaint and found the ice maker defective.Removed and replaced it and inspected wiring.Unit now operating properly.No leaks detected at time of service.Job complete
Near Lakeway, TX 78734
Brandon
Job Details: 09/15/2020
WASHER MAYTAG MVWB765FW0 "Arrived on site for customer complaint of unit leaking, found leak coming from water valve housing, I replaced housing, unit tested good."
Near Austin, TX 78704
Jacob
Job Details: 09/15/2020
WASHER WHIRLPOOL WET4024HW0 "Arrived onsite for unit leaking and water not draining properly. Could not find leak, but unit would not drain. Ordered part. Rescheduled with customer. Requested 2hrs; ordrng 1 REQUEST (2HR) and 1 W10882103 (pump-water)"
Near Pflugerville, TX 78660
Scott
Job Details: 09/15/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for no heat dishwasher . Ran diagnostics,no error codes . Diagnostics wash checked normal . Heaters coming on . Adjusted rinse aid . No water leaks detected at time of service. Job complete ."
Near Briarcliff, TX 78669
Brandon
Job Details: 09/15/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of unit not heating properly, no sound on timer or push of buttons, and bottom trim being damaged. Found failed console, unit would not go into diagnostic mode and no sound. Found vent and trim damaged after customer had house inspection. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10327373 (vent-oven) and 1 WPW10351236 (trim)"
Near Kyle, TX 78640
Richard
Job Details: 09/15/2020
DRYER WHIRLPOOL NED5800HW0 Arrived onsite for the dryer making a noise during operation. During testing found that the right side panel is dented in causing the drum to rub . Will need to replaced panel. Ordering parts and office to schedule ; ordrng 1 W10508188 (drum) and 1 W11233548 (panel)
Near Austin, TX 78717
Kayman
Job Details: 09/15/2020
OVEN WHIRLPOOL WEG750H0HZ Arrived onsite for oven with failing UI or black screen with lines. Upon inspection I found the UI would flicker when when ignitIng the cooktop and sometimes go completely black and not allow oven functions. I replaced the UI and connected to WiFi. The console says connected but the customers App will not allow him to use the features as if it is not connected. I am ordering the switch harness(W10885903) ignitors LF RR (W10669526) x 2 LR(W10669524) RF(W11084034) center (W11082199) module (WPW10475149) returning with the control. Customer requests KY return service and AM appt if possible.. ; ordrng 1 W10669524 (igntr-surf) and 2 W10669526 (igntr-surf)s and 1 W10885903 (harns-wire) and 1 W11082199 (igntr-surf) and 1 W11084034 (igntr-surf) and 1 WPW10475149 (module-spk)
Near Austin, TX 78738
Brandon
Job Details: 09/15/2020
DISHWASHER WHIRLPOOL WDF520PADM "Arrived on site for customer complaint of unit not washing properly, put unit into diagnostic test, no error codes, found plastic pieces in spray arms, cleaned spray arms, instructed customer to use less soap, more rinse aid, and scrape off big chunks of food. Unit tested good"
Near Waco, TX 76711
Jonathan
Job Details: 09/15/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site for a dryer that won’t start a cycle. Inspected unit and work area. Tested all major components and found almost all components working properly. Spoke to SW and we went through several checks. Found the issue is with the centrifugal switch at the motor. Went to disassemble where we are and motor and found parts contact with me. Ordering blower wheel and motor and rescheduled customer.; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
Near San Marcos, TX 78666
Noah D
Job Details: 09/15/2020
WASHER WHIRLPOOL WETLV27HW1 Arrived on site to inspect washer for leaking after a stopped cycle. replaced control board per last tech and tested. Water stopped when canceled. No issues found. Complete
Near Austin, TX 78734
Brandon
Job Details: 09/15/2020
COOKTOP KITCHENAID KGCU467VSS01 "Arrived on site for customer complaint of front left burner not lighting, found failed module, and possibly ignitor. Also found all rear burners had orange flames. Ordering spark modules, orifices, and conversion kit. Collected service fee on check. Customer claims unit is natural gas. Returning tech to install module (5147) and check orifices at time of service.9; ordrng 1 W10791075 (burner orifice) and 1 W10810387 (cnvrsn-kit) and 2 W11051480 (orifice)s"
Near Austin, TX 78730
David
Job Details: 09/15/2020
REFRIGERATOR KITCHENAID KSSC42QMS03 "Arrived on site to diagnose refrigerator that was losing cooling and food spoiling. Checked evaporator and air return and found nice blocking return and a massive ice block in the corner of the evap housing. Melted down ice and unclogged the return vent, and also replaced the barely hanging in bitmetal. Existing bimetal was super loose and not seated. All is now working as designed. Call complete."
Near Woodway, TX 76712
Jonathan
Job Details: 09/15/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site for a dryer that’s making a noise during operation. Inspected unit and work area. Tested unit in a normal high heat timed dry cycle. Found noise appearing to be cabinet rattling. Added sound pads to unit and tested unit. Unit is working as designed. Call complete.
Near Salado, TX 76571
Tyler
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 (TG) Arrived on site for refrigerator not cooling properly and no longer making ice. Upon arrival customer stated they heard a continuous clicking sound since this issue started about a week ago and after further inspection of the fridge I found at the three-way valve at the bottom inside the system was constantly trying to click over into its three positions but never would actually turn on and rotate. After calling war pool tech line I was able to run a few different diagnostics. I found that in test for the compressor kick on the condenser fan would run as well as both evaporator fans and it seem like Freon was being pumped into the evaporator coil’s in both sections but whenever you took the fridge out of diagnostic mode and let it try to run by itself the three-way valve and compressor we’re not getting the proper voltage supplies from the power supply board whirlpool tech line advise that we replace the power supply board in order to stabilize
Near Killeen, TX 76549
Al
Job Details: 09/15/2020
WASHER WHIRLPOOL WFW560CHW1 Arrived on site to install previously ordered part.Removed and replaced the defective drain hose.Tested and unit tested as designed.No leaks detected at time of service.Job complete
Near Woodway, TX 76712
Jonathan
Job Details: 09/15/2020
REFRIGERATOR MAYTAG PTB1953GRW "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dye dryer, capacitor, and coupler and placed into under a vacuum. Unit would not hold a vacuum. Attempted to check welds and all welds were good. Ran a sweep charge into the unit and found unit leaking down from the cap tube inside the cabinet .
Near Salado, TX 76571
Tyler
Job Details: 09/15/2020
DRYER MAYTAG MEDB835DW4 (TG) Arrived on site for a dryer that would not turn on upon arrival the customer stated that they had a power related issue with the home where a few items in the house and lost power due to a power outage storms. Upon further inspection of the unit I found the main control had a nasty burn mark about the size of a quarter on the top of it and I found that the heating element and all the thermostats at full continuity indicating that just a board was the main issue. I also found at the power outlets going to the dryer was only receiving about 65 V instead of a full 240 V and he should be getting. I instructed the customer To find an electrician that they can hire to come check the outlet in the breaker to figure out which part of the supply line is giving the power issue to the dryer. Unit is functioning as designed other than outlet issue call complete
Near Killeen, TX 76542
Al
Job Details: 09/15/2020
RANGE WHIRLPOOL ACR4303MFW3 "Arrived on site and inspected the range oven not heating.Found the burners work fine, but the oven won’t heat.Discovered the L2 or Red wires were burned at the main harness and the block terminal.Customer will need to purchase a 3 prong range cord to complete the repair.Unit actually is owned by Rent a center, which is going to transport the unit back to the store and reschedule the appointment.All parts will be used on return service visit.Needs more work; O-emld tckt"
Near Canyon Lake, TX 78133
Richard
Job Details: 09/15/2020
ICE MACHINE JENN-AIR JIM158XYRS0 Arrived onsite for the ice machine not making ice. Ran diagnostics and found that the recirculating pump is not working properly. I replaced pump and it tested good. Advised customer to run a clean cycle with the cleaner to get better ice results.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ "Arrived on site to inspect fridge for not closing correctly, upon inspection found the door angled due to leveling issues, leveled and found the door closed better. Complete"
Near Austin, TX 78724
Matthew
Job Details: 09/15/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for oven intermittently working. Found that panel is responsive but resetting errors were being caused by a faulty control board. Replaced control, tested unit and unit is functioning properly. Job complete."
Near Manor, TX 78653
Matthew
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived onsite for refrigerator not cooling. During inspection found restricted air flow issues. Notice little to no air flow to the fridge an return air was blocked. Unit had ice buildup over evaporator cover. Defrosted ice, pulled cover and found thermistor that was giving .23 k ohm’s. Replaced faulty thermistor. Unit is functioning properly. Air flow has been restored to unit."
Near Mount Calm, TX 76673
Jonathan
Job Details: 09/14/2020
DRYER MAYTAG MEDB765FW0 "Arrived on site for a dryer that would not turn on. Inspected unit and work area. Found customers complained of unit humming when trying to start it open the door and the light came on and close the door. Attempted to run another cycle and it ran as designed. The customer and I tested the unit seven more times with clothes and without clothes and the unit is running as designed. I advise the customer since were no longer able to replicate the issue, it is advisable that we not perform any repairs until issue can be found.
Near Austin, TX 78753
Jacob
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRT112CZJW00 Arrived onsite for unit not cooling. Looked at unit. Found that freezer was cooling very little. Submitted sealed system check list. Ordered parts. Office to reschedule. ; ordrng 1 W11107829 (DRIER ) and 1 W11225065 (COMPRESSOR )
Near Austin, TX 78759
David
Job Details: 09/14/2020
DISHWASHER MAYTAG MDB7601AWW Arrived on site to install new springs and cables for dishwasher door. Installed and retested and door is now closing as designed.
Near Round Rock, TX 78681
David
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ0 "Arrived on site to diagnose loose door handle on freezer side. Removed door handle set screws and added loctite to all screws and tightened. All is working as designed.
Near Georgetown, TX 78633
Lou
Job Details: 09/14/2020
MICROWAVE JENN-AIR 123456789 "Arrived on site to inspect microwave open door error. Upon further inspection, I tested the unit and it operated as designed. I could not get the unit to duplicate the issue. Customer advised that it recently showed the open door error, which would be a switch issue. I removed and replaced all three switches and both interlocks and tested. Unit is operating as designed. Job completed.
Near Round Rock, TX 78681
Kayman
Job Details: 09/14/2020
RANGE WHIRLPOOL WFE505W0HW1 Arrived onsite to install previously diagnosed parts. I replaced the terminal block and any burnt wires at the block. Unit is heating as designed at this time. Job complete.
Near Austin, TX 78759
Luis
Job Details: 09/14/2020
REFRIGERATOR AMANA SQD26VW Arrived on site for cooling compliant. Per customer unit will defrost and not power on,unit will power itself back on with customer not touching unit. Advanced timer found timer not advancing after defrost cycle,removed evaporator cover also found blown defrost bimetal. Unit would need a defrost timer and defrost bimetal.
Near Leander, TX 78641
David S
Job Details: 09/14/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven showing error code F8E0. I inspected the unit and work area. I put the unit into diagnostics mode and found that same fault code. I activated the cooling fan on both high and low settings, the fan comes on when called for. The hall sensor in the fan assembly is not reading properly. I will have to order the fan assembly W11248652. The office will have to reschedule as the part is an expart. Job complete.; ordrng 1 W11248652 (blower)"
Near Austin, TX 78704
Robert
Job Details: 09/14/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on job for complaints of shaking. Ran diagnostics and found no codes. Level washer and test spin cycle. All functions working properly. No leaks detected at time of service.
Near Austin, TX 78727
David
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site to follow up on refrigerator not cooling. On arrival found the freezer had the same frost on the roof and door as before. Door gasket is sealing fine, and there’s no visible gaping the liner. Frost appears to be air leaks from the door not being closed properly. It’s sealing tight with. I gasket gaps. Melted down the frost and channels and restored airflow. All is working as designed. Call complete. Note - maintenance was present with me for the job and I showed them the air leak frost and advised to follow up with customer. Call complete."
Near Austin, TX 78728
Kayman
Job Details: 09/14/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived onsite for microwave hood lamp not working. Upon inspection I found the socket getting 125Vac on high and 15V while off when it should be 120 high and 0 off. I am ordering the Lamp housing (W10210871) lamp (8206232A) control (W11182110) harness main (W11182984). ; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp) and 1 W11182110 (cntrl-elec) and 1 W11182984 (harns-wire)"
Near Liberty Hill, TX 78642
Lou
Job Details: 09/14/2020
ICE MACHINE WHIRLPOOL KUIX305ESS1 "Arrived on site to inspect ice machine making too much ice. Upon further inspection, I tested the ice bin thermistor ad found it open. I removed and replaced the thermistor and tested and unit is operating as designed . No water leaks observed during service, job completed."
Near Austin, TX 78751
Robert
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on job for complaints of noise and roller lock stripped. Noise level for compressor normal will need to replace roller. ; ordrng 1 WPW10515762 (roller)
Near Georgetown, TX 78633
Tyler
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for fridge lights not turning on. Upon arrival I found that the main control was sending power to all the lights but the freezer Bob itself had burnt out and was no longer allowing proper power supply to go to the rest of the lights in the fresh fruit section. After replacing the freezer LED bulb I retest the unit and found all lights are now functioning as designed call complete
Near Austin, TX 78717
Jimmy J.
Job Details: 09/14/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for display not having power. Removed UI and tested for power. Tested AM for proper voltage and had 120 from L1 to G but from L1 to N had 0 AC. Checked voltage at the wall outlet and from L1 to L2 had 245 VAC. From L1 to G had 120 AC. L2 to G had 122 VAC. From L2 to N had 245 VAC. From L1 to N had 0 VAC. Advised customer to call an electrician and explained to customer the issue was not the oven but an electrical issue. Call complete.
Near Robinson, TX 76706
Jonathan
Job Details: 09/14/2020
DRYER WHIRLPOOL WED95HEDW Arrived on site for a dryer that’s making a sound as expands. Inspected unit and work area. Customer advised that the issue is not with the sound any longer. they had another customer come out to fix that issue. They advise since the repair that their unit no longer dries items fully. Ran unit through a time dry cycle and found unit turning and heating. Removed u it from wall and found vent hose kinked. Advised customer of issue and advised them to get an aluminum vent hose to prevent air flow restriction. Unit is working as designed. Call complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for refrigerator doors put of alignment. Upon inspection I found the doors not aligned and a small gap in the upper right side of the FC door causing ice to build up in that corner. I attempted to make some adjustments to the hinge and door and got it to seal better but I could not get the doors to align via alignment bolt and rollers. In the event of a call back the door might need a new door but adding a ship could help with the alignment .
Near Austin, TX 78704
Jacob
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite to replace door to unit. Could not replace door. Did not have new control to unit. Ordered parts. Rescheduled with customer.; ordrng 1 W10512203 (harns-wire) and 1 WPW10769076 (cntrl-elec)
Near Liberty Hill, TX 78642
Lou
Job Details: 09/14/2020
REFRIGERATOR LG LFXS30796S/00 "Arrived on site to inspect refrigerator not cooling in the fresh foods section. Upon further inspection, I tested temps in the FC=8 degrees and RC=44 degrees on a setting of 46 degrees. I found that the RC evap fan was not operating. When I removed the evap cover, I found a small block of ice at the top of the evaporator and the evaporator had a good frost pattern. The ice was located centrally at the fan. Using my steamer, I removed the ice and then I removed and replaced the fan and reset the unit and tested. The unit is operating as designed. No water leaks observed during service, job completed. Recommended that the customer give the unit a few hours to cool being as the unit doors were open for a long period of time and it’s still warm in the RC section."
Near Austin, TX 78724
Jacob
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for unit not making ice. Tested unit. Found that ice maker motor was working. Could not hear valve activate to release water to ice maker. Ordered parts. Office to reschedule ; ordrng 1 WPW10279909 (valve-inlt) and 1 WPW10715709 (icemaker)
Near Georgetown, TX 78628
Cliff
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL MFT2772HEZ01 Arrived on site to replace door for refrigerator. Replaced left side RC door and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78731
Luis
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KSSC42MHS00 "Arrived on site for moisture by damper. Checked fresh food door seal good,gasket sealing correctly to cabinet,removed damper cover,had fan run with damper door closed. Air migrating around damper door diagnosed a defective seal on damper
Near , TX 78737
Brandon
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for customer complaint of multiple lights out, I replaced light modules, unit tested good."
Near Hillsboro, TX 76645
Al
Job Details: 09/14/2020
REFRIGERATOR MAYTAG MRT118FZEM00 "Arrived on site and inspected refrigerator not cooling.Plugged in the unit and compressor came on and stayed on for approximately 10 seconds and shut off.Removed and replaced the start device, reassembled and plugged in the unit and unit compressor stayed on.Customer told to place a bottle of water into the freezer section to assure unit is cooling properly.Job complete