Service History 245

Near Temple, TX 76502
Tyler
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for refrigerator that customer stated they were having trouble opening the crisper drawer. Upon arrival the customer pointed out that the issue was that one of the in caps at the bottom right side of the drawer and had a mounting bracket that broke off not allow in the end cap lid open and shut properly when the door was pushed in
Near Cedar Park, TX 78613
David S
Job Details: 01/28/2021
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer not starting. I inspected the unit and work area. I found the start button not fully engaging. I replaced the start switch and retested the unit. It is now working as designed. Job complete.
Near Lago Vista, TX 78645
Lou
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site to inspect refrigerator doors not closing. Upon further inspection, I found condensation built up,in the FC section on the top and back evap cover. Inspected the FC door gasket and it is sealing good. I found a large gap in between the chassis and cabinet lining at the door. Using manufacturers approved silicone I sealed the gap and advised the customer of my findings and repairs. No water connections to the unit; therefore, no leaks observed during service, job completed."
Near Austin, TX 78747
Kevin
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site and found no incoming water, replaced water valve and dishwasher is now operating properly. Ran a diagnostic cycle and confirm all functions are correct. No water leaks from connections at time of service, job complete"
Near Marble Falls, TX 78654
Cliff
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL GX5FHTXVQ07 Arrived on site to diagnose a refrigerator that is not producing ice. Found failed water valve solenoid. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Blanco, TX 78606
Brandon
Job Details: 01/28/2021
OVEN AMANA AOCS3040C "Arrived on site to replace sensor, found blower fan and control failed. ; ordrng 1 Y0315453 (Blower) and 1 31746801 (Control)"
Near Austin, TX 78701
Jacob
Job Details: 01/28/2021
OVEN WHIRLPOOL KSGG700ESS0 Arrived onsite for unit not starting up. Looked at unit. Got cooling fan error. Ordered part. Office to reschedule. ; ordrng 1 W10780482 (Cooling fan)
Near Austin, TX 78741
Kevin
Job Details: 01/28/2021
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site and inspected range and found control panel is crushed, rear panel is crushed, end caps are crushed. Took pictures. All will need to be replaced to correct issue.; ordrng 1 W11130372 (Endcap lft) and 1 W11130379 (Endcap rt) and 1 8272473 (Rear panel) and 1 W10134247 (Heat shield) and 1 W10525121 (Bracket) and 1 W10695491 (Control bracket)"
Near Cedar Park, TX 78613
Justin
Job Details: 01/28/2021
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for cooktop with yellow flames. Upon further inspection I found humidifier on kitchen counter top right by cooktop causing yellow flames. I advised customer this is what is causing the issue and broke down why. Called techline and spoke with Rich and received SR #7729855850. Unit is working as designed. Call complete.
Near San Marcos, TX 78666
Andrew
Job Details: 01/28/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to test unit for no heat. Found unit receiving proper voltage but not heating. Found bad thermostat. Replaced thermostat, tested unit, unit works good. Verified with customer unit is heating as designed. Job complete."
Near Cedar Park, TX 78613
Justin
Job Details: 01/28/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site for microwave missing parts. Customer stated they felt there should be something covering top front of unit where the recirculating vents are, and that grease was splattering from it. I explained to them that is the proper design of the unit and to possibly use a grease catcher over there pots when cooking. No mechanical failures on unit. Unit working as designed. Call complete."
Near Georgetown, TX 78633
Jonathan
Job Details: 01/28/2021
DISHWASHER GE GDT695SMJ2ES "Arrived on site for dishwasher leaking. Inspected unit and work area. Performed diagnostics mode and monitored operation. Found water leaking to front but not able to identify leak. Removed unit and monitored. Found leaking at left side heating element connection. Attempted to tighten and found element went through gasket. Added gasket to element and tested operation. Reinstalled unit and continued to monitor. All tested good, no water leaks detected.
Near Austin, TX 78717
Justin
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDT920SADM2 Arrived on site for dishwasher leaking out of front. I put clear tester door on and started test cycle. I found the lower spray arm aggressively spraying water from side of arm towards front of unit and not rotating. I took spray arm out and found it was starting to separate along the side allowing water to come out of there instead of the nozzles. Need to replace spray arm. Bringing back remaking in parts just in case. Office to reschedule.; ordrng 1 WPW10491331 (Lower Sprayarm)
Near Round Mountain, TX 78663
Brandon
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL MDB8989SHZ0 "Arrived on site for customer complaint of unit having burning smell, found what looked to be a piece of burnt plastic on the heating element. I removed that from heating element and ran diagnostic test cycle, unit tested good.
Near Driftwood, TX 78619
Richard
Job Details: 01/28/2021
FREEZER WHIRLPOOL KRMF706EBS01 "Arrived onsite for the refrigerator not cooling properly. Replaced the freezer evaporator fan motor and all thermistors, also replaced the UI, HV control board. De thawed ice build up in freezer. All functions tested good and refrigerator is cooling down. Complete.
Near Leander, TX 78641
Lou
Job Details: 01/28/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previously diagnosed and ordered part. Due to the console/UI failure, I removed and replaced the console and tested. Unit is operating as designed. Job completed."
Near Temple, TX 76501
Tyler
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on site for a fridge raider that customer said he was still having a water ice buildup issue underneath the bucket inside the freezer door. Upon arrival I call tech line as suggested on prior notes and went through the different issues and signs that I saw while on site and after further diagnosing with tech line we were able to narrow down and determined that the ice door dispenser flap was not sealing 100% of the time every time it was used and was causing a big air leak to form up inside the ice bucket and around the icemaker repair tech line advise that we replace the separating ice chute door. They did say however that if the customer Calls back and states that the unit is still having the same problem there only recommendation at that point is that we replace the entire freezer side stainless steel door and they said this is due to the fact that the door gasket itself is still ceiling around and appears to be working as designed and the
Near Lorena, TX 76655
Tyler
Job Details: 01/28/2021
MICROWAVE GE JE2160BF001 On site for microwave not turning on or heating up although the lights would indicate they were on. Upon further inspection after arrival customer stated that yes the UI indication would show that the microwave was trying to heat. Upon disassembly I found that the capacitor and diode were no longer working in conjunction with one another. Replacing the magnetron and diode and after reassembly I found that the micro switch’s had shorted out in the process office will need to reschedule after getting American home shield authorization and due to parts being out of stock to come back and replace the micro switches within the microwave; ordrng 2 WB24X10103 (range micro switch)s and 2 WB24X823 (microwave door switc)s
Near Waco, TX 76712
Tyler
Job Details: 01/28/2021
WASHER MAYTAG MVWX655DW2 Arrived on site for washer not spinning the clothes at all the way per coat customer upon arrival. Upon further inspection customer stated that towards the rent in Spincycle the end the wash machine word lock and unlock repeatedly and eventually if she was able to get it to lock in a drain and spin cycle she could get the clothes to spin out of the way but other times it seems like it would stop and not drain out. Upon entering diagnostics I found that the lid lock was occasionally locking when the board would send a power and other times it would not then replace the lid lock and was able to reassembled and tested the unit now functions as designed and spins close all the way out during the spin cycle I also instructed the customer that I had re-level the machine due to laundry room floor having a slight slope. Inform customer that if she were to have any more issues with it knocking around or the little lock not working correctly to just give us a call. Unit
Near Meridian, TX 76665
Jonathan
Job Details: 01/28/2021
REFRIGERATOR GE GSH25JFTEWW Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both parts and tested unit. Unit is now working as designed. Call complete.
Near Clifton, TX 76634
Jonathan
Job Details: 01/28/2021
DRYER ROPER RED4516FW0 Arrived on site for a dryer that was making a scraping sound. Inspected unit and work area. Confirmed customers complaining of a scraping sound initially upon turn the unit on. Disassembled unit and found no issues with the blower wheel or any obstruction of the blower wheel. Removed front panel and found a zipper caught in the felt liner on the door rubbing up against the front bearings. Remove zipper and tested unit. Unit is now working as designed. Went over user guide and call complete
Near McGregor, TX 76657
Tyler
Job Details: 01/28/2021
OVEN WHIRLPOOL WOD77EC0HS01 Upon further inspection I found that the UI in the main control were not cooperating with one another and found issues in between the software versions I didn’t replace main control was able to verify that the wire was receiving proper voltages and readings I then found out that the UI panel was also incorrect to the style of oven needed but the consul that we were sent with was not the Acurate type and could not be properly hooked up to the wall oven they have. The upper oven on the UI is showing that it is a microwave even though most of the UA indicates that it is a double wall oven and it also will not power on the lower oven either I was able to reschedule the customer ordrng 1 CNOTE (JUST NEED TO CONFIRM ACCURACY OF PART BEFORE ARRIVAL) and 1 W11428578 (UI CONSOLE)
Near Nolanville, TX 76559
Al
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived to inspect ice maker overflowing causing the unit to malfunction.Confirmed the complaint and found the fill cup on the ice maker was frozen over, which was causing the incoming water to splash throughout the unit causing the massive ice buildup inside the unit.Used my steamer to melt the ice in the fill tray and unit now operates as designed.Unit filled without splashing.Son was on site and I explained the entire process.Job completed.No parts needed."
Near Killeen, TX 76549
Al
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDTA5OSAHZO Arrived to inspect dishwasher leaks.Confirmed the water on the floor and found the clip on the drain hose was seated properly.Corrected the issue and unit tested properly with no leaks observed
Near Kempner, TX 76539
Al
Job Details: 01/28/2021
DISHWASHER GE GDF510PSJ0SS Arrived to install previously ordered part.Removed and replaced the flood switch and unit now heats and works properly.Customer satisfied.Job completed
Near Belton, TX 76513
Tyler
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washer needing previously diagnosed main control/drain pump. Upon disassembly and installation of needed parts I was able to reassemble and test unit after a factory reset. Unit ran brought an auto as well as manual test cycles as designed with no leaks before during or after repairs. Call complete.
Near Jarrell, TX 76537
James
Job Details: 01/28/2021
DRYER WHIRLPOOL MEDB835DW1 Arrived on site and tested operation. Found slight squealing when running. Disassembled and inspected belt and rollers. Found idler pulley seized and hard to turn once broken free. Installed new idler and vacuumed lint from unit. Tested operation and found unit working properly. Job complete
Near Copperas Cove, TX 76522
Al
Job Details: 01/28/2021
DRYER WHIRLPOOL WED9500TW3 Arrived to inspect dryer UI issues.Confirmed the complaint and found the the unit also stopped heating and will require a heating element WP8544771.Ordering the UI and element and will return with the control.Needs more work..; ordrng 1 WP8544771 (element) and 1 WPW10246745 (console)
Near Austin, TX 78750
David
Job Details: 01/28/2021
COOKTOP KITCHENAID KICU509XSS00 Arrived on site to install new module. Checked and found consistent voltage. Replaced module and programmed to new version. Tested all burners and all is working as designed. Call complete.
Near Georgetown, TX 78626
Tommy
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived onsite for previously diagnosed parts. Upon arrival replaced starting device and control and then tested. Found unit now operating as designed. Job Completed.
Near Georgetown, TX 78626
Tommy
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for unit having frost. Upon arrival found unit was not aligned properly causing bottom freezer food to have gap in seal causing moisture to get into unit causing frost. Also found unit door switch not operating correctly ordering door switch and coming back with control and UI JIC. Office to reschedule due to part availability.; ordrng 1 W11445850 (Door switch)
Near Austin, TX 78747
Luis
Job Details: 01/28/2021
FREEZER WHIRLPOOL WRB322DMBM01 "Arrived on sote for frost in freezer. Found frost forming on icemaker and packages,checked door seal good all around door,added sealer between large gaps from liner to cabinet."
Near Whitney, TX 76692
Jonathan
Job Details: 01/28/2021
MICROWAVE GE JVM1650SH04 "Arrived on site for a microwave that has a vent grill that falls. Inspected unit and work area. Customer advised that the tape that they were using wasn’t holding up the vent grill any further. See photos. Replaced vent grill and customer had lost both screws that hold the vent grill in place. I did advise them that they would need to get two new tiny screws in order to keep it in place.
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/28/2021
RANGE WHIRLPOOL WEE745H0FS2 "Arrived on site to test unit for no power. Found bad thermal fuse. Replaced fuse, tested unit to 350, unit works good. Job complete."
Near Bastrop, TX 78602
Andy
Job Details: 01/28/2021
WASHER WHIRLPOOL WFW8540FW1 Arrived on site for washer latch issues. Tested and inspected unit and found failed latch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78626
Tommy
Job Details: 01/28/2021
DRYER SAMSUNG DV48H7400EW/A2-01 Arrived onsite for unit not heating. Upon arrival found unit dryer would spin but not heat. Removed unit lid and tested voltage. Found voltage was good but unit heater was without continuity. Removed unit element and replaced. Put unit back together and plugged in. Tested unit. Found unit is now operating as designed. Job Completed.
Near Bastrop, TX 78602
Andy
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78704
Jacob
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL KDTE234GPS0 Arrived onsite for door opening to unit during wash cycle. Bent the latch down just a bit to help the door close better. Tested unit. Couldnt replicate issue with the door. No leaks at this time. Job complete
Near Austin, TX 78744
Luis
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for noise complaint. Power cycled unit diagnosed noise from damper control,replaced damper control powered unit on noise no longer present"
Near Austin, TX 78738
Luis
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for cooling issue. Found unit not running through a defrost,ran diagnostics bimetal reading open,replaced fan assembly,y that includes harness had bimetal in ice still reading open,replaced defective control bimetal reading closed,defrosted evaporator."
Near Killeen, TX 76543
Al
Job Details: 01/27/2021
WASHER MAYTAG MVWX655DW2 Arrived to inspect washer not spinning.Confirmed the complaint and found the latch and actuator were both defective.Removed and replaced both.Tested and unit tested as designed.Job completed
Near Austin, TX 78758
Kayman
Job Details: 01/27/2021
WASHER WHIRLPOOL MVW7232HW0 Arrived onsite to install previously diagnosed parts. I installed and configured both of the controls. I ran a service diagnostics cycle and all functions passed. No leaks were detected during time of service. Job complete.
Near Austin, TX 78704
Jacob
Job Details: 01/27/2021
WASHER WHIRLPOOL WET4027HW0
Near Canyon Lake, TX 78130
Noah D
Job Details: 01/27/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave for not starting, upon inspection found a large dent in door and panel, will need to order interlock. If interlock does not change operation the dent is the cause. Office to reschedule ; ordrng 1 W11433682 (INTERLOCK )"
Near Andice, TX 78628
Cliff
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that its not cycling properly. Tested unit and found circulation motor not operating. Pump will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 W11085683 (Pump)
Near Bee Cave, TX 78738
Robert
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on job to replace heater previously diagnosed. After replacement test operation and hearer is working.
Near Austin, TX 78745
Leonardo
Job Details: 01/27/2021
DISHWASHER FRIGIDAIRE FDBB240FB3 Arrived on site to test unit for loud noise. Test unit and found bad motor. Went to replace motor and found motor bracket rusted and breaking will order new bracket and o rings office to reschedule. ; ordrng 1 154595901 (Motor bracket) and 1 154246901 (O ring back) and 1 154247001 (O ring front)
Near Austin, TX 78753
Wesley
Job Details: 01/27/2021
DRYER MAYTAG MEDX655DW Arrived onsite and repaired unit by replacing cutoff that had blown prior to recent vent cleaning. Advised customer on repair.
Near Spicewood, TX 78669
Brandon
Job Details: 01/27/2021
REFRIGERATOR GE zisp480dhass "Arrived on site to replace auger assembly, after replacing, unit tested good.
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 01/27/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to test unit for light not working. Found inner light not working customer had part. Also found unit damaged at bottom not affecting used of unit.
Near , TX 76633
Jonathan
Job Details: 01/27/2021
DISHWASHER KITCHENAID KDTM354ESS3 Arrived on site for a dishwasher that has a burning smell and wouldn’t dispense soap. Inspected unit and work area. Customer advised that she found the issue while on the phone with customer service and safety team. She advised that there was a knife that was burning at the bottom of her dishwasher that was sticking up and holding up the dispenser as it ran. She is advised it may have had basically burnt and almost split into. She advised that since she remove that knife the unit is not working and dispensing as designed. Placed in Service diagnostics and found no stored error codes. Ran the unit through an auto test in the unit rain as designed. Call complete.
Near Spicewood, TX 78669
Brandon
Job Details: 01/27/2021
MICROWAVE JENN-AIR JMC2130WS02 "Arrived on site to replace failed appliance manager and UI console, after replacing, unit tested good.
Near Austin, TX 78759
Wesley
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite and repaired unit by replacing drawer and deli control. All checks good.
Near Austin, TX 78717
Justin
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for a dishwasher with faulty hinges. Upon further inspection I found the hinge sleeve had broken and was allowing door to fall open. Installed new sleeve and unit is working as designed. Also found upper rack stopper broken off allowing rack wheels to slide out. Ordering stoppers and returning ; ordrng 2 WPW10082861 (Stoppers)s
Near Austin, TX 78717
Justin
Job Details: 01/27/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site for microwave with loose control panel. Found hooks on control panel broken and needed to replace panel. Installed new panel and unit now working as designed. Call complete.
Near Austin, TX 78704
Jacob
Job Details: 01/27/2021
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived onsite for the top right led lights not working on the wall. Saw that both LEDS were not working. Replaced both leds. Lights working once again. No issues at this time. Job complete
Near Burnet, TX 78611
Cliff
Job Details: 01/27/2021
REFRIGERATOR FRIGIDAIRE LGHB2869TF6 "Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found water line to icemaker frozen over. Icebox gaskets and filter will need to be replaced to complete repairs. Office to have repairs authorized and set a return appointment.; ordrng 1 5303918784 (Gaskets) and 1 241920106 (Tube), states that autho needed"
Near Burnet, TX 78611
Cliff
Job Details: 01/27/2021
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site to diagnose a dishwasher that is not turning on. Found power wire burnt inside junction box. Repaired wiring and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer for bad cycling, upon inspection found the control board malfunctioning, replaced control board and tested for functions, all functions returned. Complete"
Near Austin, TX 78738
Robert
Job Details: 01/27/2021
DISHWASHER GE PDW7380N20SS Arrived on job for complaints of leaking replaced hose for the fittings and valve.
Near Harker Heights, TX 76548
Al
Job Details: 01/27/2021
WASHER WHIRLPOOL WTW4816FW2 Arrived to inspect washer noises.Confirmed the complaint and found the screw to the cam was loose causing the issues.Corrected the issue and unit tested properly.Customer satisfied.Job completed
Near Austin, TX 78705
Jacob
Job Details: 01/27/2021
DRYER WHIRLPOOL WED8300SW0 Arrived onsite for unit not spinning to dry clothes. Tested unit. Could get power and hear the control working but the motor will not turn. Ordered part. ; ordrng 1 279787 (Motor drive)
Near Austin, TX 78757
David
Job Details: 01/27/2021
OVEN WHIRLPOOL KEBS109BSS00 "Arrived on site to follow up on oven that is throwing an error to remove the meat probe when you try and bake. Checked socket and wiring and seemed good. Disconnected the meat probe from the harness and issue persisted. Removed meat probe pins from P2 and issue still persisting, showing a failed control. Ordering new control. ; ordrng 1 8186589 (Meat probe socket)"
Near Andice, TX 78628
Cliff
Job Details: 01/27/2021
DRYER WHIRLPOOL WED4950HW0 Arrived on site to diagnose a drier than its taking multiple cycles to dry clothes. Found external venting clogged preventing proper airflow through unit. Homeowner will need to have venting issue corrected to complete repair.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/27/2021
WASHER WHIRLPOOL WET4027HW0 Arrived on site for STACKED UNIT- CENTER IN THE WASHER HAS COME APART. Found agitator and cam broken. Removed agitator and cam and installed new agitator and cam. Ran diagnostics to ensure washer was working as designed. All checked out good. Ran a calibration and no leaks detected.
Near Austin, TX 78723
Wesley
Job Details: 01/27/2021
DRYER WHIRLPOOL MED5500FW2 Arrived onsite and replaced fuse. Advised customer that fuse had blown twice as a result of poor airflow according to the f4e3 error. Advised cusromer on repair and that a 3rd airflow related fuse failure would not be covered.
Near Round Rock, TX 78681
David S
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for icemaker not working. I inspected the unit and work area. I spoke to the customer and found out the unit was turned back on this morning. I put the unit into diagnostics mode and in test 6 it showed the bimetal open. I did a temp test and found it below 28 degrees. I gained access to the bimetal and checked resistance. I showed resistance out of range. I put the unit into a forced defrost and bypassed the bimetal. I found he heater coming on. I replaced the fc motor evap harness. I checked test 7 in diagnostics and changed the unit from adaptive defrost to basic defrost. I spoke to the customer about the repair. Job complete. No water leaks detected.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/27/2021
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived on site for microwave venthood light not working. Inspected unit and work area. Tested voltage at control and traced to failed lamp. Installed test lamp bulb and found working. Customer stated that they will replace light. Tested all operations. All tested good. Job completed
Near New Braunfels, TX 78132
Noah D
Job Details: 01/27/2021
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to inspect dishwasher for a loose handle, upon inspection found the dishwasher handle a little loose. Tightened all bolts and found no issues. Complete"
Near Cedar Creek, TX 78612
Andy
Job Details: 01/27/2021
WASHER WHIRLPOOL MVW6230HW0 "Arrived on site for washer loose panel and not spinning clothes dry. Tested unit and found loose panel clip. Removed failed part and replaced with new. Tested all other operations and appear to be normal. Checked for error codes and found F0-E2 and F7-E7 found customer is using some liquid soap as well as powder soap. Called tech line and spoke with JK (SR# 7729845139) Made aware of stated issue, what was done and found. Was instructed that unit is operating as designed. And that issue is with soap usage and possible loading issues and to instruct customer on this. Did as instructed as well as recommended customer use affresh and do clean cycle 2 or 3 times to remove any soap buildup. No other repairs are needed at this time. No water leaks present at time of service."
Near Seguin, TX 78155
Noah D
Job Details: 01/27/2021
MICROWAVE AMANA AMV2307PFS4 "Arrived on site to inspect microwave for not heating, upon inspection found the main fuse popped, customer had broke lightbulb causing short, replaced fuse and tested. No problems found, all lights worked, no shorts found. Complete"
Near Pflugerville, TX 78660
Kayman
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator not cooling in both sections. Upon inspection I found the RC evaporator clear and could not see a frost pattern on the grate at the bottom. I accessed the compressor and found a Amp draw 1.8. The RC=46 FC=20 I contacted tech line about the situation and we determined the unit will need a sealed system repair. I advised the resident that their food will spoil soon if they have been cooling at the temps listed above. Tech line gave me SR # 7729846659 for reference. Ordering a compressor (W10832994) drier (WPW10143759) 3 way (W10874835) evaporator (WPW10608485) inverter (W11087200) evaporator (W11116006) coupler (W11506635) requesting AUTHO for repair and SS tech weighed at 2 - 3 hour time frame ; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 W10874835 (3 way valve) and 1 WPW10608485 (Evaporator) and 1 W11087200 (Inverter) and 1 W11116006 (Evaporator) and 1 W11506635 (Coupler)
Near Volente, TX 78641
Lou
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived on site to inspect refrigerator door damage. Upon further inspection, I found several scratches on the left FC door skin near the bottom left corner. I removed and replaced the left door skin and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Kayman
Job Details: 01/27/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite to install previously diagnosed parts. I spoke to techline while I installed the vent assembly. They advised me to make sure the unit is draining and to run a full diagnostics cycle so I did and all functions passed. The unit is working as designed at this time and no leaks were detected during time of service. Job complete. Techline gave me SR#7729845613 for reference.
Near VLG O THE HLS, TX 78738
Robert
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Arrived on job to replace previously diagnosed gasket. After replacement test operation. No leaks detected at time of service
Near Austin, TX 78739
Leonardo
Job Details: 01/27/2021
COOKTOP MAYTAG MGR4451BDS Arrived on site to replace igniter. Replaced igniter test unit and unit test good. Unit heating to 350 job complete
Near Harker Heights, TX 76548
Al
Job Details: 01/27/2021
DRYER WHIRLPOOL WED9620HBK0 "Arrived to inspect dryer noises and drying issues.Disassembled removed and replaced the cutoff, belt,pulley, pads, rollers (4).Reassembled and unit tested as designed to customers satisfaction.Job completed"
Near Austin, TX 78746
Leonardo
Job Details: 01/27/2021
OVEN KITCHENAID KODE500EBL00 Arrived on site to Replace console replaced console test unit and unit test good. Job complete
Near , TX 78737
Richard
Job Details: 01/27/2021
OVEN WHIRLPOOL WOS51EC0HS02 Arrived onsite for the oven door not closing properly. During testing found that the door hinges are causing the issue. Will need to replaced both hinges. Ordering parts and office to schedule ; ordrng 2 W10639067 (Hinge)s
Near Austin, TX 78702
Jacob
Job Details: 01/27/2021
RANGE FRIGIDAIRE FFGF3053LSF "Arrived onsite for front left pilot not lighting. Tested unit, gas was coming out but not lighting. Replaced burner head. Tested unit. Unit tested good. No leaks at this time. Job complete"
Near Austin, TX 78705
Luis
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for no cool. Diagnosed a defective compressor,replaced compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
Near Austin, TX 78705
Jacob
Job Details: 01/27/2021
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite for unit not heating. Tested unit. Unit did not heat. Replaced diode. Re tested unit. Did not fix the issue. Ordered parts. Office to reschedule ; ordrng 1 W10754299 (Magnetron) and 1 W10832024 (Thermistor) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode)
Near Round Rock, TX 78664
Kayman
Job Details: 01/27/2021
DISHWASHER KITCHENAID KDFE104HPS1 Arrived I site for dishwasher not draining. Upon inspection I found the drain hose just resting on the disposal and not clamped. I found a new disposal had recently been installed. I found the drain tab had not been broken for the dishwasher. I punched out the tab and tested the unit through diagnostics. The unit is working as designed and no leaks were detected during time of service. Job complete.
Near Austin, TX 78738
Robert
Job Details: 01/27/2021
WASHER WHIRLPOOL WFW72HEDW0 Arrived on job for complaints of not completing cycle. Found the pump not draining. Removed debris from drain .
Near Austin, TX 78724
Wesley
Job Details: 01/27/2021
OVEN WHIRLPOOL WOD51EC0HS02 Arrived onsite for oven that would appear to do everything except no heat at all. Tested and found no error codes and relays would click in manual component activation but no heat. Removed top and tested incoming power from L2 and found 18v to ground. Advised customer that voltage is insufficient. Advised that power supply will need to be corrected and that the oven will work then.
Near Austin, TX 78737
Richard
Job Details: 01/27/2021
REFRIGERATOR FRIGIDAIRE FFHB2740PSCA "Arrived onsite for the refrigerator ice maker not working. During testing found that the ice maker evaporator is frozen solid there air gaps in ice maker compartment housing gaskets. The ice box fan is not working. Will need to replaced the ice maker compartment housing , ice maker fan, ice maker. Also found that the UI is not working properly as well. Will need to replace the UI. ; ordrng 1 5304493604 (Fan) and 1 5304493604 (Housing) and 1 242058229 (UI)"
Near Dripping Springs, TX 78620
Richard
Job Details: 01/27/2021
DRYER MAYTAG MED7230HW1 "Arrived onsite for the dryer door not closing properly. Replaced left , right door hinges and holders . Door is closing properly and dryer is working good. Complete"
Near Georgetown, TX 78628
Jonathan
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KBFS22EWMS9 Arrived on site for refrigerator ice maker shut off arm had not connected to ice maker. Reinstalled shut off arm. Tuned up to off position and on. Found arm staying in place. Job completed.
Near Bertram, TX 78605
Cliff
Job Details: 01/27/2021
REFRIGERATOR KITCHENAID KRFF507HWH00 Arrived on site to replace ice door for refrigerator. Replaced door and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78753
Wesley
Job Details: 01/27/2021
WASHER WHIRLPOOL MVW7232HW Arrived onsite and found unit not leveled causing some shaking in every load. Corrected issue and put shake away shims provided by customer under leveled unit. Advised customer on repair.
Near Georgetown, TX 78628
Jonathan
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for refrigerator making high pitch sound. On time of arrival customer stated it was not making current noise issue. Inspected unit and work area. Performed diagnostics mode and customer identified sound when compressor and condenser fan was running. Gained access to compressor area. Found water pinched in back and causing low water pressure. Corrected line and moved warning label to top of power cord. Inspected condenser fan and compressor. Found nothing out of place or lose. Reinstalled unit and had in normal run mode. Customer stated that the sound was no longer occurring. Tested water pressure through dispenser. All tested good, no water leaks detected."
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/27/2021
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site for customer complaint of unit not having high enough flames I replaced regulator, unit still did not have high enough flames, instructed customer to have gas pressure checked, if problem continues, will need manifold."
Near Round Rock, TX 78665
David S
Job Details: 01/27/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 "I called techline and spoke to Joel about the unit. I advised them of the history for the unit and that I could feel some pitting in the wave guide, which is causing the magnetron to fail after a few seconds of use.
Near Elgin, TX 78621
Andy
Job Details: 01/27/2021
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 01/27/2021
DISHWASHER KITCHENAID KUDC10FXSS5 "Arrived on site to install previously diagnosed and ordered part. Due to the inlet hose leaking, I removed and replaced the hose and tested. Unit is operating as designed with no further leaks. No leaks observed during service, job completed.
Near Austin, TX 78749
Kevin
Job Details: 01/27/2021
MICROWAVE WHIRLPOOL KMHC319ESS4 "Arrived on site and sound user interface on door is not working, display is not working. After replacing door microwave is able to be used properly, job complete"
Near Austin, TX 78737
Richard
Job Details: 01/27/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven console not keep time. During testing found that the console is causing the issue. Replaced console with new and advised customer on the updates and app. Complete
Near Austin, TX 78728
Justin
Job Details: 01/27/2021
WASHER HOTPOINT HSWP1000M3WW Arrived on site for a washing machine that was not spinning. I found the drive shaft extremely rusted and binding and not allowing unit to spin. I found timer and motor good on the unit.
Near Round Rock, TX 78665
Kayman
Job Details: 01/27/2021
REFRIGERATOR WHIRLPOOL WRF555SDHW01 Arrived onsite for refrigerator with ice maker making noise. Upon inspection I found the ice maker making a loud abnormal ticking noise. I accessed the IM motor and jumpe the connections. I found that while rotating the motor would make a loud clicking noise. I found ice formed at the inlet valve. I went to replace the ice maker a found the one I have with me is not the correct part. I also found the fill tube at the top of the unit has a gap in the seal so I am ordering another ice maker and fill tube for repair. Ice maker (WPW10300024) fill tube (W11415785) office to R/S. ; ordrng 1 WPW10300024 (Ice maker) and 1 W11415785 (Fill tube)
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/27/2021
MICROWAVE WHIRLPOOL KMHC319ESS-5 Arrived on site for Internal mounting nut missing on the top left side Not the bolt. Installed mounting nut. Installed microwave above oven. Tested fan. Operating as designed. Job completed.