Service History 244 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Hutto, TX 78634

Vincent

Job Details: 04/11/2023

Arrived on site for washer inspected unit and work area. Customers complaint was washer making noises. Ran diagnostics and found no stored error codes. Tilted unit backwards and found no oil on the rotor and stator indicated to a good gear case. I did find the bolt to the motor lose I used loctite to make bolt did not back out again. Ran a regular cycle for about 20 min and everything sounded normal. Unit is operating as designed and no leaks where observed during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Hutto, TX 78634

Vincent

Job Details: 04/11/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was white stuff on the filter screen. Inspected unit and customer had dishwasher running when arrived and found that there was paper on the inside. Customer was not aware on how to remove the filter. I showed customer how to operate and unit is operating as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Taylor, TX 76574

Vincent

Job Details: 04/11/2023

"Arrived on site for dryer, inspected unit and work area. Customers complaint was unit would stop and not dry clothes. Called techline and spoke to Rich SR#7736154451 and did some testings and found that the motor was defective. Replaced the drive motor and tested. Unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Georgetown, TX 78626

Vincent

Job Details: 04/11/2023

"Arrived on site for dryer, inspected unit and work area. Customers complaint was the door seal was ripped. I removed the old seal and installed the new one. I asked customer to allow 24hrs for the adhesive to cure. Job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Round Rock, TX 78665

Paul

Job Details: 04/11/2023

Arrived onsite for a microwave that is not heating and making a weird noise. The customer stated it makes a loud humming noise. I tested the unit confirming the noise coming from the HV system and found the magnetron not firing. The customer also stated the unit does not vent correctly and blows out the top filter causing grease to build up on the cabinets. I found the damper not fitting in the house air duct correctly because the duct is to low not allowing the dampener to go all the way inside the duct. I explained to the customer that the house duct needs to be corrected. I found the capacitor open and the diode burned up causing the no heat condition. I found the magnetron and HV transformer both in spec. I replaced the diode and the capacitor. I tested the unit and found it putting out 1000 watts and working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Liberty Hill, TX 78642

Maurice R

Job Details: 04/11/2023

Arrived on site for range not working. On inspection found the oven had a error F1E1 control board lost communication. The remedy said to kill power for a few minutes and try again. If the error returns it says to replace the control board. Informed the customer on the issue and if the error returns she will call back. No gas leaks detected during service.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Georgetown, TX 78626

Vincent

Job Details: 04/11/2023

"Arrived on site to install parts ordered by previous tech. Installed new console and tested, unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Leander, TX 78641

Maurice R

Job Details: 04/10/2023

Arrived onsite for refrigerator not producing any ice or water. On inspection everything seemed to be working i checked the water in was getting voltage. Checked water there was no water. Found the valve and turn it on. Checked and water is now being dispense out of the dispenser. No water leaks detected during service.

We serviced a

MAYTAG DRYER

Model MED5630MBK0

Near San Marcos, TX 78666

Kevin

Job Details: 04/10/2023

"Arrived on site and found no saved error codes, dryer is heating and airflow is good. Discussed correct operation of moisture sensors and recommended using timed dry on items that might not make contact with moisture sensors. Dryer is working properly, job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Manor, TX 78653

Matthew

Job Details: 04/10/2023

Arrived onsite for microwave sparking. Upon arrival inspected unit. Ran test and confirmed buzzing from upper cavity. Inspected and found diode failed. Replaced diode. Tested unit multiple times and unit is functioning properly. Called safety team for documentation but line was closed. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near Lago Vista, TX 78645

Maurice R

Job Details: 04/10/2023

Arrived onsite for cooktop to hot when set to simmer. On inspection the simmer burner flame to hot. On further inspection found the orifice was a 66 I replaced it with a 48. The unit is working as the customer wants. The unit is operating as designed now and no gas leaks.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Austin, TX 78745

Scott

Job Details: 04/10/2023

Arrived on site for washer making noises . Ran diagnostics and got 7-1 basket fault . Ran diagnostics and unit not agitating or spinning just humming . Replaced cap and ran calibration and diagnostics wash . All checked normal. No water leaks detected at this time. Job complete

We serviced a

MAYTAG DRYER

Model MGD4500MW0

Near Austin, TX 78739

Scott

Job Details: 04/10/2023

Arrived on site for dryer not heating . Found unit is heating but taking multiple times to dry . Ran both temp and air flow checks . Found temps are cycling properly . Air meter getting poor air flow . Recommended having exterior vents cleaned and shortening exhaust tube . Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ3

Near Austin, TX 78733

Scott

Job Details: 04/10/2023

Arrived on site for light not working now . Found bulb not screwed in fully . Tighten bulb in socket and light is functioning properly. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near New Braunfels, TX 78130

Andrew

Job Details: 04/10/2023

Arrived on site to test unit for long dry times. Found ventilation was completely restricted. Showed customer how filter screen compartment was pushing air out when it should be sucking in. Recommend getting venting to exterior cleared by professional prior to using to prevent damage to unit. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near New Braunfels, TX 78132

Andrew

Job Details: 04/10/2023

"Arrived on site to test unit for damaged compressor area grill. Replaced grill, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near New Braunfels, TX 78132

Andrew

Job Details: 04/10/2023

Arrived on site to test unit for not completing cycle when they washed king sized blanket. Found error f0e3(over load). Did find stator retention bolt was loose. Secured bolt and ran diagnostics with no issues. No leaks detected. Job complete.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Blanco, TX 78606

Andrey

Job Details: 04/10/2023

"Arrived on site to test unit for knocking noise, tested unit found noise coming from rollers back of drum, disassembled unit, inspection rollers and found that they are splitting creating a uneven surface to roll on, replaced all rollers from kit and belt, tested unit, noise is now gone and customer has verified, customer put a load of clothes and ran it, the noise is gone, advised customer to monitor if noise returns then to call us back, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Blanco, TX 78606

Andrey

Job Details: 04/10/2023

"Arrived on site to test unit for water leak, tested unit found broken filter head, replaced water reservoir, tested unit unit is now functioning as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS05

Near Cedar Creek, TX 78612

Joe Z

Job Details: 04/10/2023

"Arrived on site for low flame too high. Upon arrival, test unit and the low setting on all burners is too high. Adjusted all valves. Unit is now operating correctly. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Cedar Creek, TX 78612

Joe Z

Job Details: 04/10/2023

Arrived on site for condensation on top of FC door gasket. Inspected unit for leaking water and removed deli drawer to inspect pool of water underneath. No leaks or water is present. Ran diagnostics and all heaters are operating correctly. Cannot find issues causing condensation. Job complete

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Cedar Creek, TX 78612

Joe Z

Job Details: 04/10/2023

Arrived on site to install previously ordered part. Replaced hub and test unit. Unit is now operating correctly. No leaks present at this time. Recommend that customer does not overload unit or wash items that are too large. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ03

Near Killeen, TX 76542

David Z

Job Details: 04/10/2023

Arrived on site to replace compressor identified on previous visit. Found system pressurized on tap. Evacuated system and replaced compressor and dryer. Vacuumed and verified good pressure and vac. Charged to 56g. Tested and verified compressor is coming on and working as designed. Repair completed.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Killeen, TX 76549

David Z

Job Details: 04/10/2023

"Arrived on site to follow up on washer making noise when running. Customer showed me video of grinding noise when agitating. Ran unit in fast agitate and confirmed bad grind coming from bottom end. Checked cam assembly and found the cam disk wobbling, and not locking into the sliding portion, with backed out nut. Replaced cam and shifter and tested. Verified unit working as designed. Repair completed."

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LM00

Near Leander, TX 78641

Lou

Job Details: 04/10/2023

"Arrived on site to inspect built in microwave door issues. Upon further inspection,I tested the door operations and found, at times, the door would appear to be closed but the interior light would still be on and the unit would not start. I contacted techline and spoke to Austin and advised of the complaint, previous repairs and my findings. Austin recommended replacing the hinges and advised that if this repair didnt correct the issue to have the customer contact customer service with the SR number and at that point they would need to look into replacing the unit. Austin provided SR#7736147573. I removed and replaced the hinges and tested and the unit operated as designed, but it was intermittent as before. I recommended the customer contact the manufacturer to report and provide the SR number as well. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Leander, TX 78641

Maurice R

Job Details: 04/10/2023

"Arrived onsite for dishwasher not working. On inspection ran diagnostics mode and the unit passed diagnostics. Checked for leaks found none. The customer said that Palm Harbor was there working on some of the water lines today.

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Georgetown, TX 78626

Lou

Job Details: 04/10/2023

"Arrived on site to inspect range control panel getting too hot. Upon further inspection, I found the customer baking a pizza and they pointed out the control panel being too hot on the right side of the panel. I touched the panel and found it hot to the touch. I advised the customer that the unit is designed this way as the oven vent is just below the control panel on the right side and there is currently no repair for it. I recommended that the customer contact the manufacturer customer service line and file a complaint on the issue. I attempted to contact techline but they were unavailable due to training. I will make a note and contact first thing next business day to get documented. No gas leaks detected during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Lago Vista, TX 78645

Maurice R

Job Details: 04/10/2023

Arrived onsite for dishwasher not washing dishes. On inspection the dishwasher spray arms were not working properly. Very little water was being pumped out of the arms. The motor was making a grinding noise on top very little water being pumped out of the spray arms. The drain was working fine and the heating element was 19 ohms. Replaced the pump and motor and retested the unit. The unit is spaying water with force now and no noise coming from the motor. The unit is operating as designed and no water leaks detected during service

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Georgetown, TX 78626

Lou

Job Details: 04/10/2023

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve. I vacuumed the system and secures held good. I installed 55g of R600 refrigerant and monitored the unit. Unit is cooling as designed and no leaks at the welds. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED560LHW0

Near Austin, TX 78705

Scott

Job Details: 04/10/2023

Arrived on site for unit not powering up . Found outlet in maintenance dept shot miss wired and getting full voltage to on one leg . Found reason unit was in shop was dryer is making loud rattle noise when tumbling . Maintenance dept is going to a temp to fix themselves with the service pointer for known issue . No other issues found at time of service. Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Austin, TX 78750

Paul

Job Details: 04/10/2023

Arrived onsite for a refrigerator not cooling in the FC correctly again. I found the FC cooling but above freezing. I found a leak on the factory Lokring between the condenser and yoder loop. I cut the lokring out and soldered in a copper splice. I vacuumed the system and charged it with 68 grams of R600. The unit is working as designed. Call complete.

We serviced a

KITCHENAID FREEZER

Model KFIS29BBMS03

Near New Braunfels, TX 78132

Andrew

Job Details: 04/10/2023

"Arrived on site to test unit for no ice production and not cooling properly. Customer stated they had Wilsons Appliance out and stated a sealed system would be needed and cover using Special Project#S71233 based off service pointer W10666205E. Found unit does need a compressor and RC evap replacement but serial number does not fall into SP. Called Techline and verified only parts would be covered . If wishing to proceed would need compressor, RC evap, UV drier, and access valve. Unit is charged with r134a refrigerant. No leaks detected. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Austin, TX 78730

Paul

Job Details: 04/10/2023

Arrived onsite for a refrigerator that freezes stuff at times in the RC and doesnt make ice. I found the ice tunnel gasket stuck together and leaking cold air at the door. I cleaned and straightened out the gaskets to prevent freezing air from entering the RC. I tested the icemaker thermistor and found the thermistor good. I ran the harvest cycle and the unit would not start a cycle correctly. I found the pins in the molex connector at the door dirty and cleaned them. I reconnected the icemaker and ran the harvest and fill cycle again. The unit completed the harvest cycle and I passed multiple times. The mold filled as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Andice, TX 78628

Lou

Job Details: 04/10/2023

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the FC module not working. I removed and replaced the FC module and tested and unit is operating as designed. No water leaks observed during service, job completed"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Austin, TX 78732

Paul

Job Details: 04/10/2023

Arrived onsite for a washer that leaks from underneath. The customer also stated that it will not spin the clothes out. I found the washer full of small towels that were soaking wet after the cycle completed. I removed the towels. I found an F0E2 suds error message stored. I ran the auto service cycle and the unit completed the cycle working as designed and there were no water leaks. I ran a quick wash cycle and it completed the cycle and worked as designed with no water leaks. I loaded the wet towels back in the washer and ran another quick wash cycle. The unit completed the cycle and the towels spun out with no water leaks present. I did find where softener had been spilled on the floor and had gotten under the washer and on the leveling legs allowing the washer to slide on the tile floor. The customer said they were going to get it cleaned up tonight. I also went over detergent amounts and sudsing caused by to much detergent with the customer explaining that this can cause a washer not to spin correctly. All is working as designed at this time. Call complete.

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHB04

Near Killeen, TX 76549

David Z

Job Details: 04/10/2023

"Arrived on site to diagnose refrigerator not cooling. Customer advised me that the unit pops the breaker if plugged in. Tested unit and found breaker pops within seconds. I removed all loads and disconnected the control from the harness. I also removed the power cable molex from the cabinet. Found with everything disconnected the unit will not trip. Replaced control. I plugged the control in with power only, and reconnected the molex connector. Found breaker still trips within 30 seconds. Based on isolation this indicates that there is a failure in the cabinet wiring, since breaker doesnt trip till power cable molex is plugged into the cabinet.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Hutto, TX 78634

Vincent

Job Details: 04/10/2023

"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R600 41g . Plugged unit in and advised CX to let cool for 32hrs since its full of drinks . No leaks where observed during service. Job completed."

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Copperas Cove, TX 76522

David Z

Job Details: 04/10/2023

"Arrived on site to follow up on dryer that was not heating. Tested unit and found no heat produced. Rechecked all safety devices and found thermostat open. Replaced thermostat and tested. Verified heat present, and customer has also had vents cleaned. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Austin, TX 78739

Luis

Job Details: 04/10/2023

"Arrived on site. Replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

We serviced a

GE REFRIGERATOR

Model GZS22IYNRHFS

Near Georgetown, TX 78628

Lou

Job Details: 04/10/2023

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=37 degrees & RC=46 degrees. I found frost built up on the FC evap cover. Removed the cover and found the evaporator engulfed in frost/ice. Tested the defrost heater and found it bad/burnt out. I removed and replaced the element and tested the unit in diagnostics. Unit is operating as designed. I recommended the customer leave the unit unplugged for 24 hours to allow the remaining ice/frost to defrost and had them sign the waiver of damages from defrosting refrigerator and recommended they place towels around the unit to catch any overflowing water that may occur. Left the unit pulled out at the customers request so they can plug it back in and they will push it back in its space. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near Round Rock, TX 78665

Wesley

Job Details: 04/10/2023

Arrived onsite and determined cause of failure to be a factory coupling leak. Repaired leak joint with sleeve and replaced compressor and drier and added access port. Pulled vacuum and held. Charged with 56g of r600a. All systems set up to operate properly. Compressor operational. Fans are running. Advised customer to observe unit for proper cool before loading unit. All checks good.

We serviced a

KENMORE DRYER

Model 796.9118231

Near Austin, TX 78750

Paul

Job Details: 04/10/2023

Arrived onsite for a dryer that stopped drying again. I found the thermal limit tripped again. I explained to the customer that the only other choice was to install a thermostat kit to replace the resettable thermal limit. I installed the thermostat kit and tested the dryer on multiple functions with high heat and it works as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Austin, TX 78703

Matthew

Job Details: 04/10/2023

"Arrived onsite for refrigerator freezing items in fresh food compartment. Upon arrival inspected unit and found items frozen. Tested previous thermistor and was not recording temperature correctly. Replaced thermistor. Adjusted set temps in both compartments to ideal, #4. Cu will monitor. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model kfcs22evms4

Near Austin, TX 78739

Luis

Job Details: 04/10/2023

"Arrived on site. Found damaged fresh food door gaskets,removed defective gaskets installed new fresh food door gaskets,remolded gaskets,checked door seals good.

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS2

Near Austin, TX 78721

Matthew

Job Details: 04/10/2023

"Arrived onsite for range smelling like gas when not in use. Upon arrival inspected unit. Spoke to customer and found that unit had been used prior to smelling gas. Cooktop suspected of leaking. Spoke to customer and found as of this morning the gas supply was on. The unit had been used and was now idle for several hours. On arrival there was no indication of a leak, no gas smell. Tested burners with liquid leak detector and electronic detector and found no signs of leaking. Notified customer that no leaks has been found. Customer will monitor. Called safety team for documentation SR#7736111058."

We serviced a

MAYTAG WASHER

Model MVWB980BG0

Near Pflugerville, TX 78660

Vincent

Job Details: 04/10/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit making clunking noises on agitation. Ran test cycles and found noises coming from the shaft. Removed agitator and stator plate and found the teeth in okay condition. I recommended to replace basket, rotor, agitator and hub. Customer has decided to just replace unit.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Marble Falls, TX 78654

Gerry C

Job Details: 04/10/2023

"WED5620HW1 Arrived to inspect noise. I found the blower assembly could be heard making and initial inspection appeared to be due to debris within the blower wheel. After removing the debris, the sound changed to more of a high speed scraping. I found the right blower housing screw was not tightened from the factory and attempted to remove the blower wheel to access the screw. The blower wheel was seized in position and in leu of chiseling it off, I removed the housing and motor mounts, which allowed enough room to get a wrench into the housing and tighten the screw without blower disassembly. Upon reassembly of the unit, the dryer operated as designed and had the expected sound from this chassis. Operational test good."

We serviced a

KENMORE REFRIGERATOR

Model 795.7103301

Near Round Rock, TX 78664

Vincent

Job Details: 04/10/2023

Arrived on site to install parts previously ordered. Installed all parts and tested. Unit is now operating as designed. No leaks where observed during service. Job completed. used 1 WP2198677 ( Fitting) from stock

We serviced a

JENN-AIR OVEN

Model JMC2430IL03

Near Marble Falls, TX 78654

Gerry C

Job Details: 04/10/2023

"JMC2430IL03 Arrived to inspect error code. I entered service test mode and there were no stored errors and the error listed in the service request does not exist for this model. I continued testing and all functions were correct, the microwave heated as designed and the convection oven portion heated to temperature and then cycled. No errors were generated and checking upon testing completion showed no stored errors as well. I contacted the tech line per service call instructions and advised of all findings. The MFG tech recommended no further repair at this time due to no stored errors and all functions present. File# 7736148539. Operational test good."

We serviced a

KENMORE RANGE

Model 790.9230201

Near Round Rock, TX 78664

Vincent

Job Details: 04/10/2023

"Arrived on site for range, inspected unit and work area. Customers complaint was unit would stop heating and error code f10 would appear. Gained access to the control and found the control burn with bad relays. I replaced the parts and tested, unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Bastrop, TX 78602

Joe Z

Job Details: 04/10/2023

Arrived on site for frost in freezer. Upon arrival inspected unit and found frost on ice maker and a little frozen condensation on ceiling of FC. Ran diagnostics and all test and fan motors passed. Inspected all door gaskets and mullion and are good. Unit is operating correctly. Customer will ensue that doors are closed correctly and monitor unit. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SARXXF04

Near Round Rock, TX 78681

Kimo

Job Details: 04/10/2023

"Arrived onsite for a refrigerator that is dispensing water very slowly and is also making small batches of ice. Upon inspection I found that the unit had an offbrand filter in it. I removed that filter and replaced it with a bypass and tested the unit and found that the water flow became normal agai

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fort Hood, TX 76544

David Z

Job Details: 04/10/2023

Arrived on site to replace basket due to separated balance ring. Replaced basket and calibrated unit. Verified proper function. Repair completed.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Austin, TX 78717

Kimo

Job Details: 04/10/2023

"Arrived onsite for a wall oven the is not keeping time and would not respond to touch, and at times will shut itself completely down, as though the power went out, and then turn itself back on, and sit in standby mode .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Harker Heights, TX 76548

David Z

Job Details: 04/10/2023

"Arrived on site to diagnose refrigerator that was making some noises. Customer said noise usually came from the RC section and made a sort of clicking sound. Tested damper and confirmed that this was the noise they were hearing, but sometimes it was louder. Advised this is the gears in the damper and it was a normal operating noise, and does not affect function. I also found the left pantry drawer was sitting crooked, and found the left bracket for the drawer was not attached to the front peg. Adjusted the bracket and corrected the orientation of the drawer. Repair completed."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Round Rock, TX 78681

Vincent

Job Details: 04/10/2023

"Arrived on site for wall oven, inspected unit and work area. Installed new broil element and cleaned all the sparks from the old element. While I was cleaning I found that the cavity in the upper oven had some melted dings into the metal. I called techline to report what other findings there was and spoke to Steve SR#7735922983 and said its cosmetic and wont impact the performance of the unit. After repairs I tested unit and found it operating as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gatesville, TX 76528

Tyler

Job Details: 04/10/2023

Arrived on site for refrigerator making a loud noise. Upon arrival confirmed complaint and traced noise down at the condenser coil rubbing against compartment. Added sound pads and permagum and found noise no longer present. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78739

Luis

Job Details: 04/10/2023

"Arrived on site for freezer not freezing correctly and loud noise. Found ice hitting fan blade,ran diagnostics heater not powering on due to a defective fuse in harness,defrosted evaporator replaced harness assembly. Repair covered by companys 1 year warranty. Found damaged right side gasket

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Buda, TX 78610

Kevin

Job Details: 04/10/2023

"Arrived on site and found washer is in an animal hospital, first explained that this unit is not designed to operate in a commercial environment. Discussed loading practices that can minimize unbalance loads but ultimately dishwasher will not be able to handle the workload in a commercial environment. Washer cannot be modified to perform better, job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRF990SLAM02

Near Austin, TX 78739

Luis

Job Details: 04/10/2023

"Arrived on site for unit not freezing. No,ice build on evaporator covers,no frost on bottom section of freezer evaporator,found traces of oil in fresh food drain,diagnosed a leak in the system. Unit will need a new compressor,evaporator,3 way valve and access valve.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Buda, TX 78610

Kevin

Job Details: 04/10/2023

"Arrived on site and found microwave is not showing any power. Inspected plug and found it is Loose At filter Board and barely plugged in. After resetting how are connection atfilter board power has returned and confirmed microwave is operating properly by heating a cup of water. Microwave is operating properly, job complete"

We serviced a

KITCHENAID VENTHOOD

Model KWVU205YBA1

Near Austin, TX 78731

Wesley

Job Details: 04/10/2023

Arrived onsite for switch repair and was able to determine access to the switches. Replaced both switches which had integrity cracking responsible for intermittent function. Reassembled and tested. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Mustang Ridge, TX 78610

Kevin

Job Details: 04/10/2023

"Arrived on site for microwave making a loud noise during operation. Ran microwave with a cup of water several times and there is no excessive noise at this time. Sent a short video to KB/service management, microwave is safe to use and if customer hears noise again recommended that they take a video to assist diagnosis, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Austin, TX 78744

Matthew

Job Details: 04/10/2023

"Arrived onsite for range not heating. Upon arrival found that unit was tripping breaker. Tested unit and found during preheat, the unit would trip. Could not hear relays on control. Replaced control. Tested again, could hear relay but still tripping breaker. Ran test mode and isolated each component. Broil and bake ran with no issues individually. Ran temperature above target temp and then started a normal bake function. Bake cycled properly. Found that issue is only on preheat when both elements are running at the same time. Notified customer that unit is connected to GFCI breaker and will need to be checked, not carrying load.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Niederwald, TX 78640

Kevin

Job Details: 04/10/2023

"Arrived on site and inspected washer and found customer experienced an unbalanced load. Lifted up washer top and found tub in basket assembly is not centered. Raised front feet until tub and basket assembly is in the center of the washer cabinet showed customer how Tub and basket is suspended from each corner, discussed correct loading procedure to minimize unbalance loads and correct detergent usage. Washer is operating as intended, job complete"

We serviced a

LG WASHER

Model WM3670HVA

Near Jonestown, TX 78645

Maurice R

Job Details: 04/10/2023

"Arrived onsite for washer not draining. On inspection found that unit had a 0E error, drain pump not draining. On further inspection found that the pump impeller was disconnected from the shaft and was not spinning. Removed pump and installed new pump, tested the unit. The unit is operating as designed now and no water detected during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Niederwald, TX 78640

Kevin

Job Details: 04/10/2023

"Arrived on site and found customer has moved dishwasher into garage because of burning smell. Found lower spray arm is loose and has melted onto heating element. Replaced heating element and spray arm and dishwasher is now complete. Customer is going to air out dishwasher in the garage until smell has dissipated, they will reinstall themselves, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 04/10/2023

"KRSC503ESS01 Arrived to inspect clicking from door opening. I found the unit was pushed back into the cabinet too far and the kickplate was making contact with the trim. Pulling the unit out and even with the opposite side, the issue was resolved and the clicking from the door shield contacting the kick plate, was remedied. The customer asked me to check the ice maker as production had ceased. I found a ball of ice on the arm and after removal, all functions returned. No leaks observed during service. 10 minute service

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Oglesby, TX 76561

Tyler

Job Details: 04/10/2023

Arrived on site for washer not turning on. Upon arrival found Drain pump at 20.3ohms and stable 120 power supplied. Found ui had corrosion and unresponsive. I made repair. Found unit fully responded and operating as designed with no leaks. Call complete

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Gatesville, TX 76528

Tyler

Job Details: 04/10/2023

Arrived on site for washer getting off balance. Upon arrival found no errors but found suspension rods allowing tub to sink to the floor with just one push. Replaced rods then reassembled and tested unit. Found no failures and washer working as designed with no leaks. Call complete

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Austin, TX 78752

Joe Z

Job Details: 04/10/2023

Arrived on site to install previously ordered parts. The model # for this unit is CAE2745FQ1 and serial number is CB1400563. Replaced coin chute. Test unit and is operating correctly. Job complet

We serviced a

JENN-AIR OVEN

Model JJW2830LM00

Near McGregor, TX 76657

Tyler

Job Details: 04/10/2023

Arrived on site for wall oven showing f6e6. Upon arrival confirmed complaint but couldnt replicate issue after running 350 temp check in oven. Reset power and cleared error. Found unit working as designed. Call complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIO18NNXS2

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 04/10/2023

"KUIO18NNXS2 Arrived to inspect leak. I found the inlet valve assembly had ruptured, likely from freeze and would leak anytime water pressure was applied. I removed and replaced the valve after service mode testing for all other functions and the unit operated as designed. No leaks observed after repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Waco, TX 76710

Tyler

Job Details: 04/10/2023

Arrived on site to replace sliders on fc door. Upon arrival installed both parts then reassembled unit. Found door working as designed call complete

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Georgetown, TX 78633

Lou

Job Details: 04/10/2023

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the airflow and found the unit has good airflow (photos). I tested voltage at the terminal block and got no voltage between the L1 & L2, but had good voltage from the L1 to N and L2 to N. I checked voltage at the wall outlet and had good voltage. Ohmed the power cord and it was good. I plugged the unit back in and tested at the plug to outlet and had no voltage. Inspected the outlet and found the L1 contact, in the outlet, was spread out and not making good contact with the cord prong (photo). I recommended the customer replace the outlet. No lint observed during service, job completed."

We serviced a

JENN-AIR RANGE

Model JIS1450DP2

Near Lorena, TX 76655

Tyler

Job Details: 04/10/2023

Arrived on site for range not preheating. Upon arrival confirmed issue. Found bake element wiring and element connections were fried from making contact with back panel. Replaced element and wire connector and retested unit. Found unit heating as designed J16J7A0DPL1. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS00

Near Round Rock, TX 78681

Kimo

Job Details: 04/10/2023

"Arrived onsite for a refrigerator that in not cooling properly in the rc. Upon inspection I found that the temps in the rc was at 45. Upper further inspection I found that the rc evap was full of ice and the thermistor was corroded causing defrost issues. To replace the evap cover, Cx agreed and I installed the new cover and four units operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Belton, TX 76513

David Z

Job Details: 04/10/2023

Arrived on site to install new cooktop. Verified approval from trade partners to install. Replaced cooktop with new. Verified unit working as designed. Repair completed.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW01

Near Round Rock, TX 78681

Kimo

Job Details: 04/10/2023

Arrived onsite for a free standing freezer that is having some cooling issues. Upon inspection I found the evaporator clogged with ice and the thermistor corroded. I installed the new one and removed the Ive form the evaporator and double check drain tube was not clogged. It was not. job complete

We serviced a

WHIRLPOOL COOKTOP

Model KCGS950ESS05

Near Leander, TX 78641

Maurice R

Job Details: 04/10/2023

Arrived onsite for previously diagnosed parts. Installed the wire harness and the switch harness and it made no difference. The unit would not stop sparking. I then switched out the spark module and still no difference. I took my extension cord and plugged the unit into a different outlet and the center burner was working correctly but the other burners were still sparking. Called WP tech line we found that the unit was missed wired from the factory wrong. I reassembled the unit in while it was plugged into my extension cord it was working correctly. I unplugged the unit and plugged into the outlet under the cooktop and it started to do the same thing again. I showed the customer that it woks while connected to my extension cord but not to the outlet under the cabinet. Customer is going to get the outlet looked at.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Austin, TX 78731

Wesley

Job Details: 04/10/2023

Arrived onsite and found lighting issue. Resolved with special lighting service pointer provision. Replaced all modules together. Unit is now operating as designed. Advised customer on repair.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS1

Near Belton, TX 76513

David Z

Job Details: 04/10/2023

"Arrived on site to diagnose dishwasher that was grinding when in use. Customer said they had heard it a couple times, and unit is new. I tested drain fill and cycle functions and found all operating smoothly. Water likely wasn't entering the unit at the time, so wash motor was running with no water. Water supply is good at this time and there are no further issues. Unit working as designed. I recommended customer grab a video if the issue happens again. Repair completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Lakeway, TX 78734

Luis

Job Details: 04/10/2023

"Arrived on site. Replaced fresh food fan harness and drain pan,per service pointer secured thermistor to correct location on evaporator,secured evaporator to liner wall using clamps and zip ties,secured cover with 4 screws.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Bruceville-Eddy, TX 76630

Tyler

Job Details: 04/10/2023

Arrived on site for refrigerator with broken front lvl feet/wheel. Upon arrival I confirmed issue and found foot bent/damaged. Replaced right side roller asm and releveled unit. Found unit opening and shutting doors as designed. Call complete 254-541-2775 Danny

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Lakeway, TX 78734

Luis

Job Details: 04/10/2023

"Arrived on site for no,cool in fresh food. Removed evaporator cover fans and compressor running no frost forming on evaporator diagnosed unit will need a new compressor and evaporator. Entitlement shows out of warranty

We serviced a

KITCHENAID DISHWASHER

Model KUDP02FRSS1

Near Austin, TX 78731

Wesley

Job Details: 04/10/2023

Arrived onsite and found unit with f7-e7 error code and complaint of intermittently not completing the cycle and throwing an f7 error. Tested in diagnostics and all basic functions operating as designed filling washing draining and heating. Advised customer on findings and advised that the intermittent failure was seeming like possible electronics failure possible degrading connections. Unit is 18yrs old. Customer not interested in further repair options.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Canyon Lake, TX 78130

Andrew

Job Details: 04/10/2023

Arrived on site and replaced previously diagnosed control and pressure hose. When replacing pressure hose found a notch and pin hole underneath factory tape. Calibrated control and verified now advancing through cycles as designed in quick wash. No leaks detected. Job complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Round Mountain, TX 78663

Gerry C

Job Details: 04/10/2023

"MVW7232HW0 Arrived to inspect noise. I entered service test mode and found F0E3 stored. The units installation allowed for an excessive amount of FR to LR movement and was corrected via leveling leg adjustment. I inspected the unit and found no signs of oil loss and there was a slight amount of flashing on the rotor teeth and was able to clean them up. I removed and replaced the slider and re-calibrated the unit. Automatic and manual testing showed the unit operating as designed. No,rakes observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78717

Kimo

Job Details: 04/10/2023

Arrived onsite for a refrigerator that is making a vibrating noise hen the compressor kicks on. Upon inspection I heard this noise and found that it was coming from the condenser vibrating against the chassis I tightened up the bolts holding the condenser to the chassis and then adjusted and leveled the chassis and found the the noise went away. Unit is cooling just fine Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Round Rock, TX 78681

Kimo

Job Details: 04/10/2023

Arrived on site of a refrigerator that is not making ice. Upon arrival I reset the ice maker and found that it did cycled with no issues. I the advised the customer that the unit should begin making ice agin soon. Unit operating as designed job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Austin, TX 78754

Matthew

Job Details: 04/10/2023

Arrived onsite for washer not draining. Upon arrival inspected unit. Found error code for long drain. Found standing water in tub. Inspected underneath unit and found Drain pump connector not secured. Secured connector and tested. Unit is now functioning properly. Notified customer not to overload unit. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Austin, TX 78753

Matthew

Job Details: 04/10/2023

"Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Confirmed inefficient compressor. Replaced compressor , access valve and dryer. Pulled vacuum and held. Charged per spec 4.27g and powered unit . Unit is cooling. Customer will monitor minimum 24 hrs. Job complete"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Austin, TX 78752

Matthew

Job Details: 04/10/2023

"Arrived onsite for washer out of balance and lid locked. Upon arrival inspected unit. Found lid had unlocked. Washer in garage area. Unit was un leveled. Customer stated only has trouble in towels cycle. Ran diagnostics one had long fill code. Checked supply and was good, however unit is having external draining issues. Leveled unit and instructed customer on detergent use and recommended bulky cycle. Customer will have plumbing checked to insure a good drain cycle. Job complete"

We serviced a

JENN-AIR MICROWAVE

Model JMC2427IL03

Near Austin, TX 78705

Scott

Job Details: 04/10/2023

"Arrived on site ,replaced UI. Ran set up and unit is heating per WP specs. Job complete"

We serviced a

AMANA MICROWAVE

Model AMV2307PFB07

Near San Marcos, TX 78666

Kevin

Job Details: 04/10/2023

"Arrived on site and found microwave is not heating, while uninstalling found bracket is not attached to anything on the right hand side and its just screwed into drywall. Drywall is already breaking and bracket is loose Explained to customer that this Is incorrect and not safe. Disassembled microwave and found Magnetron has failed. Replaced Magnetron, capacitor, and diode and microwave is now heating properly again. Customer will need to contact builder and have them re-install microwave properly. Job complete"

We serviced a

MAYTAG WASHER

Model MHW5630MBK0

Near San Marcos, TX 78666

Kevin

Job Details: 04/10/2023

"Arrived on site and inspected washer and found separator in detergent drawer is in place And customer is using powder. Showed customer how separator is supposed to be removed when using powder detergent. Also ran test 12 to confirm all operations are working properly, job complete"

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Blanco, TX 78606

Andrey

Job Details: 04/10/2023

"Arrived on site to test unit for ice production not shutting off when bin is full, tested unit found when in harvest mode the feeler arm is not recognizing ice level, replaced ice maker and tested, it is now functioning properly, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Wimberley, TX 78676

Andrey

Job Details: 04/10/2023

"Arrived on site to test unit for frost buildup in freezer, tested unit found FC RC gaskets has multiple gaps allowing excessive amount of hot air penetration, added perma gum in effected area to push gaskets closer to frame so the magnets can pull it in, sealed RC And FC gaps between liner and frame of unit, advised customer to monitor and if this will not work, we will need to return with RC and FC gasket, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near New Braunfels, TX 78130

Andrey

Job Details: 04/10/2023

"Arrived onsite to test unit for no drain, tested unit found unit is draining but wash motor is not engaging, replaced sump and motor assembly, tested unit, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model MVWB750WQ1

Near Austin, TX 78759

Wesley

Job Details: 04/10/2023

Arrived onsite for no water function and exposed valve and found water damage to the valve harness and control. Indicating a small leak that corroded the pins in the connections. ordrng 1 W10812421 (Control) and 1 W11220230 (47.68)