Arrived on site to test unit for little/no ice production. Unit completed service tested 120. No obstructions in fill tube. Ice maker filled properly. Ice maker fan working and running. Temps are correct. Replaced ice maker and advised to monitor. No leaks detected. Job complete.

Arrived on site to test unit for cooktop surface light not turning off. Replaced control for faulty relay. Unit is now working as designed. Job complete.

"Arrived on site to test unit for control panel error, tested unit found F1E0 error code, controls and user interface was replaced recently, called tech line to diagnose further, per tech line blower fan and control need to be replaced SR#7736930844, ordering blowers, rescheduling 7/31 customer want PM appointment ; ordrng 2 W11598119 (Blower)s"

"Arrived on site to replace previously diagnosed griddle control and start button, some of the screws are stripped on the knob trim but was able to use a different bid to remove them, replaced parts and tested, unit is now running as designed, job completed"

"Arrived on site to test unit for rattling noise, tested unit found right door rubbing against bottom panel, noticed that the panel was not installed properly, secured panel properly and tested, unit is now functioning as designed, job completed"

"Arrived on site to test unit for noise issue and oven not cooling off, tested unit found fan making a rattling noise and as soon as the unit gets power, it starts to heat, also light is not coming off in the oven inspected switch and found latch switch rivets is not holding switch in place properly, replaced control and blower, ordering latch and console, office to reschedule ; ordrng 1 W11093258 (Console) and 1 W10883049 (Door latch)"

"Arrived on site to test unit for dryer not staying on, customer stated that the power button is not turning on all the time and she has to reset breaker to get it to work, tested unit found F2E1 error, stuck key will need to replace console to fix issue, ordered console office to reschedule ; ordrng 1 W11413567 (Console)"

"Arrived on site to replace previously diagnosed front panel, replaced panel ran diagnostics test and did not find any leaks, unit is now running as designed, no leaks detected job complete"

Arrived on site to follow up on washer not draining. On arrival found the unit was full of water. I checked the drain pump harness and found the wire strands had broken off at the wire nut. I removed damaged wiring and used some solder seals to create a stronger connection. I tested the unit and verified all working as designed. Advised if wires fail in any other spot we need to replace the harness. Repair completed.

"Arrived on site to diagnose dishwasher that was not cleaning dishes. Checked errors and found F4E3, F7E1, for wash motor error and no heat. Ran unit and found wash motor dead, no response. Replaced sump and motor assembly and verified all working as designed, no water leaks. Repair completed."

"Arrived on site to diagnose dryer that was not heating or starting. On arrival found unit dead. I checked power and found none present at the unit. Checked breaker which didn't appear tripped, but I reset again. Tested dryer and found it does kick on and dry. Didn't see any sagging on the heating element causing a short. Advised customer of issues with newer GFCI breakers and appliances causing nuisance issues. Unit working as designed with correct wiring. Advised to follow up with builder if issue keeps repeating. Call complete."

Arrived on site to diagnose dishwasher that had missing wheels. Found upper rack had 2 tracks with wheels broken off. Replaced 2 wheel assemblers and verified proper function. Repair completed.

Arrived on site to diagnose dishwasher that had stripped feet. On arrival spoke with customer who said this has already been fixed and does not need repairs. Unit working as designed. Repair completed.

"KBFN502ESS02 Arrived to inspect cooling issue. The evaporator had frozen and I inspected the evaporator. The defrost thermistor showed 7.95 Kohm and was well within specifications. I found the RC thermistor had dismounted from the housing and was laying against the evaporator, causing thermal misread and creating the temperature and frosting issues. I removed ice form the evaporator and corrected thermistor position. Operational test good, no leaks observed during service. Warranty applied."

"KDTM704KPS1 Arrived to install previously diagnosed and ordered part. I found the sump assembly had failed and the diverter was broken, causing the leak. I removed and replaced the disposal and trim piece and tested. Operational test good, no leaks observed during service."

"WRT138FFDM01 Arrived to install previously diagnosed and ordered parts. I evacuated the system, noting a likely full charge and then removed and replaced the compressor, dye drier and service port. I vacuumed the system and then monitored for an additional 15 minutes. Noting no loss of vacuum, I charged with the MFG prescribed refrigerant charge and tested. The unit started cooling as designed. No leaks observed during service."

"Arrived on site for a refrigerator that is not dispensing water or ice. Inspected unit and work area. The customer advised that the unit does dispense ice, but it does not dispense water regardless of what you do. Attempted to run the water dispenser and found no activity coming from the refrigerator at all. checked the user interface and found all connections working. Gained access to the water valve and found one of the connectors not fully seated on the water valve. Seated the connector onto the water valve and test the unit again. The unit began to dispense water as designed. Reassembled the unit and the unit is now working as designed. Call complete."

"Arrived on site for a washing machine that is completing cycles, but is not washing well. Inspected unit and work area. The customer advised that the unit will make it through a wash but the clothes are not coming out clean. She also advised the unit is making sounds that it has never made before. I ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and found weird noises coming from the agitator during agitation and spin. Found the agitator extremely loose. Removed the agitator and checked the basket. Found the basket wobbling from side to side, indicating a stripped hub assembly. Replaced the hub assembly and reassembled the unit. I ran the unit through diagnostics testing and the unit began to work and operate as designed. Call complete."

Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. Did confirm the customers complaint and ran the unit through diagnostics. I checked temperature in the freezer and from the freezer sitting at 1?F. Found all components tests pass except for the icemaker error codes. The unit flashed an E5 indicating a bad icemaker thermistor. I was able to run a harvest test and diagnostics and have the unit complete the harvest. I am ordering the icemaker for repair. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11658802 (Ice maker)

"Arrived onsite to replace harness and thermistors. Recorded readings prior to cycle. Recorded 8.52 k ohms/44.4 k ohms. For thermistors. Replaced parts. Ran full cycle on towels, high heat and more dry setting. Allowed to complete however customer was not satisfied with results. Towels have the very slightest dampness. Called tech line for assistance. SR#7736783517. Tech stated all checks show unit is in spec and functioning as designed. If the load needs more time 5-10 minutes, a timed dry cycle can be used. Customer can select various cycles to reach desired dryness. Tech stated unit is functioning as designed. Job complete"

Arrived on site to replace console to resolve light/ unresponsive UI. Replaced console and resecured light connector on control. Tested unit and verified all proper operation. Repair completed.

Arrived onsite for unit not powering on. Upon arrival inspected unit. Unit was unplugged. Powered unit and unit powered on. Tested and unit started and heated properly. Could not duplicate any issue. No error codes at this time. Job complete

Arrived onsite for a DW that is not washing dishes. Upon in i found that the unit would not run. I replaced the sump&motor and tested the unit and found unit operating as designed and found no leaks after repair.

Arrived onsite and found unit operating with failed control. Replaced the control. All checks good. Unit is now operating as designed.

"Arrived on site and inspected microwave and found customer still experiencing microwave door not closing properly, interior light will not turn off and microwave will not start. Found door hinges are making contact with cabinet when microwave door closes. Used a Dremel tool to add A small channel directly beneath hinge to allow space for hinge to close. After adjustment door is now closing properly, job complete"

Arrived onsite for a range that will not turn off when in bake. Upon inspection I found that the buttons on the control would not respond to to touch I also checked that harness and found that it was good. I connected Lashawnda at whirlpool safety and tolled he about what I found and was given the go ahead to replace the control and was given a p&l but their system was updating at the time but she did notate the p&l in service patch when their system is back up. I replaced the control and tested the unit and found unit operating as designed. Ref # 7736791785

"Arrived on site for unit not spinning, upon arrival inspected unit and found tub loose. Found the recently installed hub has fail. Need to replace hub. Replaced hub and rest unit. Unit is operating as designed. No leaks present at this time. Please cover under appliance express warranty"

"Arrived on site to test unit for loud grinding noise, tested unit found failed gear case causing excessive movement in the shaft do the excessive movement slider and rotor interlocking teeth are grinder off, will need to replace gear case, clutch, rotor and slider to fix issue, did not get approved for repair from warranty company, customer to call warranty to find a resolution, job complete"

"Arrived on site for a failed compressor. Removed defective compressor installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site to test unit for no ice production, tested unit found ice bin is full, customer stated that it makes ice really slow, explained to customer how the ice maker works and if the feeler arm is touching a pile of ice the production stops, also customer stated to ice does not dispense properly, advised customer to use smaller cup and make sure that it is pressing against paddle properly, unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for gasket falling out, tested unit found RC and FC gasket has popped out in multiple places, removed gaskets and added sealant from car stock, installed gaskets back into place, gaskets are sealing good, advised customer to open and close door lightly to allow sealant to dry, at this time unit is running as designed, job complete"

Arrived on site for not making ice. Upon arrival inspected unit and found an ice cube was stuck between ice tray and housing. Cleared cube and unit harvested ice in tray then call for water was made. Unit is operating as des. No leaks present at this time. Job complete

"Arrived on site to replace previously diagnosed handle, replaced handle, unit is now functioning as designed, job completed"

"Arrived on site. Replaced defective icemaker and heater,power cycled unit ran harvest test passed ran fill test passed."

"WTW8127LC1 Arrived to install previously diagnosed and ordered parts. I tested the unit prior to gear case R/R and found it had the old style tub ring, known to cause intermittent water to be found at the front left corner of the machine. I removed and replaced the tub ring and tested through multiple conditions, including manual softener dispense and could not recreated the issue. I centered the basket assembly and calibrated. Operational test good, no leaks observed during service."

Arrived on site to install parts ordered by previous tech. Installed harness and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

Arrived on site for dishwasher that ui panel would only blink and not start. Upon arrival confirmed failure and found unit couldnt enter diagnostics. Found ui panel receiving proper voltage. Replaced ui panel and found functionality to panel restored. Tested u it and found no leaks. Call complete

"MED7230HW3 Arrived to inspect vibration. I verified the issue and found the new cover plate, at the lower left of the bulkhead, just above the upper right of the blower housing, was too close and vibrating against the housing. I corrected the mounting position and tested. Operational test good, septeam dryer, no leaks observed during service."

"KREC300ESS04 Arrived to inspect FC door difficult to close. I found the upper drawer slides required lubrication, as the upper drawer was preventing closure of the FC door assembly, without pressing on the door. After correcting the slide issue, the unit operated as designed. No leaks observed during service."

Arrived onsite and tested unit for drain issue. Unit is operating properly with no drain issues and no error codes. All checks good. Advised customer on findings. All checks good.

Arrived onsite and found unit operating with failed lower or latch. Repaired but installing new latch. Unit is now operating as designed.

"Arrived on site and found washer is getting power but control is unresponsive, replaced control and ran a calibration cycle and then an automatic test cycle and they both passed. Job complete."

"Arrived on site for a dryer that is not level and is leaving lint on the clothes intermittently. Inspected unit and work area. Did confirm the customers complaint and found that the top had not been installed correctly on this unit and was off-center leaning to the left. Fixed the top to be even with the cabinet. tested the unit and found the dryer operating as normal. The customer advised that sometimes when they open the door, they have lint that will come out of the dryer. They asked if there was supposed to be some sort of felt liner somewhere to help catch more than lint. I did explain to the customer that their dryer was set up properly and that lint inside of the dryer could indicate an issue with airflow. did find that the dryer had a huge loop and did explain to the customer that they may want to shorten their vent hose going into the wall. I tested the unit and the unit is working as designed. Call complete."

Arrived onsite and found unit operating without water dispensing or ice. Diagnosed pinched supply hose. Corrected issue. Unit is now operating as designed.

Arrived onsite for unit not cooling properly. Inspected unit and found evaporator covered in frost buildup. Ran diagnostics and heater did energize. Lower section of evaporator had been defrosting. Checked control and found faulty control per service pointer. Replaced control and UI. Unit is now functioning properly. Used parts W11546609 and W11203289 from call 384887. Job complete

Arrived onsite for a range that is tripping the breaker. Upon inspection I found that the harness was pinched and shorting out on the chassis. I am ordering the harness and scheduled for the 07/27/23; ordrng 1 W11628776 (HARNS-WIRE)

Arrived on site and inspected refrigerator and found door wiring has failed. A new freezer door will be needed to correct refrigerator issue.; ordrng 1 LW11037733 (Door stainless)

"Arrived onsite for a dryer that is not heating. Upon inspection I found that the unit would,not heat. Upon further inspection I found that the gas was turned off,I turned the gas back on me tested the unit and found the unit operating as designed. No leaks"

"Arrived on site to inspect dishwasher with the error code F8E4. Upon further inspection an obstruction was found in the dishwasher blocking the water flow inside of the unit. Water was also found in the drip pan and on the float switch below the unit. Cleaned the water out, removed the obstruction and placed the unit into diagnostics to test and found that the error code cleared. Inspected the unit further and dishwasher is operating as designed with no water leaks observed during service. Job completed."

"WED5010LW1 Arrived to inspect no power. I tested at the outlet and found both legs were 0 VAC. The breaker had tripped and upon resetting, the unit operated as designed, both heating and cycling were present and as expected. I found no issues with the units amp draw and the wiring at the terminal block was correct as well. Operational test good."

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the dual valve and ran a icemaker harvest and fill. The valve sounds normal and is working as designed. Call complete.

Arrived onsite for ui on dishwasher not working. On inspection the display had 6GC displayed on it. The unit would not resp

"Arrived on site to diagnose cooktop that had issues lighting the larger burners. Removed burner caps and found them completely saturated in grease and oil, preventing the spark from being able to jump to the cap and light the burner. Advised the customer on proper usage and cleaning the burner heads and cap. Cleared off cap and head and was able to light burner easily. Adjusted flame height per customer request. Unit working as designed. Repair completed."

"Arrived on site to inspect microwave door not closing. Upon further inspection, I found the built in microwave not installed correctly and not leveled. Customer had the correct installation mounts and I removed the new mounts and placed the correct mounts in the cabinets and reinstalled the unit. Tested the unit and it is operating as designed and is level. Job completed."

"Arrived onsite for a rang with no power upon arrival I found that the control was unresponsive but the unit had power I replaced the control and found no change the I installed the new fuse and found no change. I tested the furnace burners and found them operating but the left front burner incomplete I amended ordering the harness. Burner, and rescheduled for 07/26/23; ordrng 1 W11134603 (HARNS-WIRE) and 1 W11531755 (HARNS-WIRE) and 1 W11517959 (ELMNT-SURF)"

"Arrived onsite for a dishwasher that beeps three times and starts draining the stops and starts it all over again. I powered the unit up and found it beeping and the UI changing to different selections on its own like the UI was shorting out. I checked the junction box and found proper polarity and 121VAC. I changed the UI and had the same results. I removed the outer door and disconnected all of the loads from the main control except the UI, powered it up, and it no longer did it. I connected one molex connector at a time until they were all connected and it was working as designed. I checked stored error codes and found a F9E2. I ran the service cycle and the unit completed the cycle and worked as designed. When I hung the outer door on the inner door and squeezed the two together to put the top screws in the door the unit started beeping and jumping between all the selections again. When I leaned the outer door out and away from the inner door it would stop. I inspected the harnesses and tried to move them around along with pressing on everything on the inner door and could not duplicate the problem. I pressed on the UI against the outer door and the unit would start acting up at times. I called techline and spoke with Rich SR# 7736888886. Rich advised replacing the harnesses and possibly the UI again. Im gonna order the harnesses and UI along with everything that mounts in the inner door. Ordering W11622490 console, W11611303 wire harness inner door, W11568793 wire harness main, W11412299 door latch, W11629911 main control, and W11412300 dispenser. Office to RS.; ordrng 1 W11622490 (Console) and 1 W11611303 (Wire harness inner door) and 1 W11568793 (Wire harness main) and 1 W11412299 (Door latch) and 1 W11629911 (Main control) and 1 W11412300 (Dispenser)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was icemaker not producing enough ice and water being warm from the dispenser. Tested the icemaker and found it harvesting properly and the incoming water was cold from dispenser. I replaced the icemaker to make sure its operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for making noise. Upon arrival, customer played video of noise. Customer states that it is intermittently happening and usually doesnt start happening until several minutes after cycle has begun. Test unit by running a normal cycle with no clothes and cannot duplicate. Ram normal cycle with wet clothes and still cannot duplicate. Contacted SW for assistance. Ordering parts along with 2 mana s weighed 2 hours; ordrng 1 W11519690 (Blower wheel) and 1 W11519731 (Motor) and 1 2hourweigh (2 hour weigh)"

"Arrived on site to test unit for excessive gas smell, tested unit found all components activating properly and no gas smell detected when unit is not being used, oven igniter is working properly and burner firs properly, home is a new build and unit did not go through initial burn off, advised customer that the smell are the factory oils inside unit burning off, after a few uses the smell should dissipate, at this time unit is running as designed, job complete"

Arrived onsite for cooktop not heating correctly. On inspection the burner on high did not get very hot. On further inspection found the outlet was only showing 123vac. Took the outlet out and saw where the neutral was where L2 should have been and L2 is where the white neutral should have been. Showed the customer that the outlet was missed wired. The customer will let the builder know because it is still in warranty.

Arrived onsite for not operating and found power issue with power supply l1 and neutral swapped at the block. Corrected power supply. Unit is now running as designed. Advised tenant on repair.

"Arrived on site for no ice. Ran diagnostics icemaker not running through a harvest,replaced icemaker harvest test passed ran fill test frozen line replaced fill tube ran icemaker test all passed icemaker filled with wtaer"

Arrived onsite for unit leaking after door replacement. Inspected and found pinhole leak in water dispenser line at hinge. Used truck stock 5/16 fitting to correct issue. Tested and unit is no longer leaking. Job complete

"Arrived on site to replace previously diagnosed pre cooler, compressor, access valve and dye drier, replaced parts, vacuumed system down for 20 minutes, monitored for ten minutes and pressures held perfect, charged system 5.5oz of R134a refrigerant, pressure stabilized at 0 and 125, unit started to develop frost, advised customer to monitor for 24 hours before loading, job completed"

Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised they turned off the water because the unit was not making ice. Turn the water back on and ran the unit through an icemaker jump. Found the unit continuing to cycle and would not shut off. When I hadnt replaced the icemaker and tested the unit. Found the unit cycling as designed but the icemaker did not fill. Checked the fill tube and found frozen over. steamed out the ice buildup and checked the diagram for any fill tube heaters. Found that this unit does not have a fill tube heater. Cycled the unit again and found the unit working in operating as designed. I did advise the customer to keep an eye on the unit and to call back if any other issues persist. Call complete.

"Arrived on site to inspect dishwasher not dissolving detergent. Put the unit into diagnostics and discovered no error codes. Upon further inspection it was discovered that the water supply to the unit was turned off. Turned the water on and tested the unit. No water leaks observed during testing, unit operating as deigned. Advised customer of my findings, made recommendations for use and care, as well as detergent and rinse aid use. Job completed."

"WRS315SNHM06 Arrived in to inspect mullion too hot. I found the mullion was extremely hot, likely in excess of 120?F and inspected. The lower right of the cabinet had been crumpled and the metal was folded over itself, just below the gasket sealing surface and above the door hinge. The unit had been dropped from a significant height at some point prior to being installed in the customer location. I was able to re-form the metal and sealed the affected area with MFG approved sealant. The gasket required re-forming and re-bedding as well. Further inspection revealed the condenser fan was not installed onto the motor shaft and there was no cooling of the condenser and compressor, leading to the extreme system heat on both low and high sides. After correcting the issue, I noted the system cooling down to acceptable limits. I advised the customer to contact us if there are further cooling issues. No water connections to unit."

"WTW5057LW0 Arrived to inspect no operation. I found the unit had power, but the drain pump would not operate. I discovered the drain pump harness had failed near the connection with the main harness and I removed and replaced the lower harness assembly. Testing revealed the unit regained all normal functions. No leaks observed during service."

Arrived onsite for dishwasher not cleaning. On inspection found the pod that never dissolved. Customer said it has never worked well since they moved in a few weeks ago. On further inspection found the water was turn off to the unit. Ran the unit in diagnostics mode heard the water entering the unit and heard the water from the spray arm on the door. Heard the unit drain. The unit is operating as designed and no water leaks detected during service.

Arrived on site to replace compressor and resolve sealed system failure. Replaced compressor and drier. Unit had good pressure. Vacuumed and found no leaks and good vac. Charged to 5.00oz per mfr specs. Verified cooling present. Repair completed.

"Arrived on site and found ignitor had failed, also left rear and left front burner do not ignite consistently even though spark is visible. Will bring back ignitor, and burner heads and caps; ordrng 1 WPW10515454 (Left rear burner head) and 1 WPW10515455 (Lf burner head) and 1 WPW10183369 (Lr cap) and 1 WPW10183368 (Lf cap) and 1 W11176454 (Bake ignitor)"

Arrived onsite for unit making noise and not cooling properly. Upon arrival found unit evaporator cover with frost buildup. Unit was trying to cool. Thawed to expose evaporator. Found frost buildup on upper layer of evaporator. Checked thermistor and recorded 10k ohms. Tested defrost heater and was functioning. Drain line was free and clear. Thawed remaining ice and set to return with thermistor and control . Scheduled for 7/25. ; ordrng 1 WPW10384183 (Thermistor) and 1 W11371382 (Control)

"Arrived on site to test unit for not functioning properly, tested unit found water lines are crossed, installed water lines properly and tested, unit is running as designed, explained to customer on how to properly turn on unit and how the unit operates, if issues persist customer will call back, no leaks detected job complete"

Arrived onsite for repeat crack in liner same location. Called techline and reported findings. Spoke with Andrew. Recommended an epoxy liner kit repair. new sr 7736881109; ordrng 1 8201700 (Epoxy liner patch kit)

"Arrived on site to install previously diagnosed and ordered parts. Due to,the sealed system failure, I removed and replaced the compressor, access valve and UV dye drier and vacuumed the system. Pressures held good and I installed 5.75oz of R134a refrigerant and tested the unit in diagnostics test 4. Unit is beginning to cool and pressures held good at 2/155. Recommended the customer allow the unit to cool for approximately 48 hours before placing food items back inside. No water leaks observed during service, job completed."

"Arrived on site for loud screeching noise. Tested dispenser loud screeching noise from valve,replaced dual valve tested screeching noise no longer present"

Arrived on site for ice maker not working. Upon arrival customer stated u it had been intermittently making ice for the past week. Upon further inspection I found unit getting stuck in harvest mode and not pushing ice out. Verified unit had correct power. Tried replacing ice maker but found new part was doa and not operating at all. Rescheduled customer for 07/26/23 to complete repairs.; ordrng 1 W11548540 (Ice maker)

Arrived on site for a refrigerator. That is not making ice in the refrigerator section. Inspected unit and work area. Found that the model and serial information that was sent over to us was not complete. Updated the model and serial information on the call ticket. Ran unit through diagnostics and found all components pass except for the icemaker error codes. It showed an E2 indicating that the motor had lost position and could not find the home position. I am ordering an icemaker and will return with the control just in case. I did test the icemaker fill test and found water flowing into the icemaker. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11658802 (Icemaker) and 1 W11224256 (Control)

Arrived onsite for oven door not closing correctly. On inspection found that the left side of the door did not close all the way. Pulled door and replaced the hinges on the door. Reinstalled door and tested door. It now close all the way and the light goes off now. No gas leaks detected during service.

Arrived onsite to replace electronics per whirlpool technician recommendations. Replaced components and tested. Unit is cooling. Customer will monitor temperatures over 24 hrs. Job complete

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new dispenser and tested the unit and found the unit operating as designed no leaks at time of service

"Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint and found larg ice build up blocking airflow in fc evap area. Found evap thermistor at 31.8k while buried in ice indicating it was registering it needed to defrost. Found rc thermistor at 2.8k found 130 v from ACU to heater in diagnostics but heater wiring was not properly seated in locked position. Replaced ACU, rc thermistor and insured heater was was locked and secure. Removed all ice from evap coil and inf9r Ed customer to give unit 24 hrs to stabilize temps. Call complete"

Arrived on site for a dishwasher that is flashing an F2 E2 (UI unresponsive) error code. The customer advised this code generally appears at the end of the cycle and that they were having consistent issues with it. Did confirm the customers complaint and replaced the user interface assembly. Ran the unit through diagnostics and the unit began to work and operate as designed. Call complete.

Arrived onsite for gas cooktop clicking. Upon arrival inspected and found customer was experiencing normal operation. Igniters are in series but only the burner which the gas valve is opened will ignite. Instructed customer that this is operating as designed. Job complete

"Arrived on site and found Test 56 shows E5, cleared error by cycling power to refrigerator at breaker for 1 minute. Icemaker passed test 57, passed 45, passed test 36, freezer temper is 3 degrees, icebox temperature is 19. Spoke with techline they recommended also running 58 which passed. Checked thermistor at control and it is correct. Tech line recommended replacing icemaker heater I believe it may be intermittently freezing. If issue continues and icemaker will be needed customer is aware they are back ordered. Tech line should also be contacted again on return visit 7736885590"

"Arrived on site for a dryer that smells like smoke. Inspected unit and work area. The customer advised that the house was her daughters house and she was unsure as to what exactly was going on with it. I plugged the unit in and immediately saw sparks coming from the back of the unit. Unplug the unit and remove the back cover. Found that the high limit thermostat had completely blown and the wire harness surrounding it. I had completely grounded against the blower wheel housing. The unit will need a new wire, harness, fuse, and I limit thermostat for repair. Ordering the wire harness and rescheduled the customer to 7/25.; ordrng 1 WPW10450286 (Wire harness)"

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new door seal and screws and tested the unit and found unit operating as designed. No leaks

Arrived onsite for a no cool refrigerator. I found the evaporator completely frosted over and put the unit in a forced defrost but the heater was not turning on. Diagnostics showed a failed defrost thermistor. The customer stated that he had only had the refrigerator for a couple of months but could not find the POP at this time. I explained that I would order the parts needed for the issue and went over defrost instructions explaining to fully defrost 48 hours before we return but also explained that he needed to contact the office and send in the POP for the repair to get covered under warranty. Ordering W11650659 heater and WPW10384183 thermistor. Marking all other prescreened parts as UORV. Office to RS.; ordrng 1 W11650659 (Heater) and 1 WPW10384183 (Thermistor)

"Arrived on site for washer, inspected unit and work area. Customers complaint making really loud noises. Inspected the cam and belt area and found no gear oil only the grease that comes on the gear case shaft. Im ordering a belt and returning with pre-screened parts. Returning tech to install belt, cam, screws and gearcase. No leaks where observed during service. Rescheduled for 07/25/23. ; ordrng 1 W11239857 (Belt) and 2 W11573574 (Screws)s and 1 W10752283 (Washplate)"

Arrived onsite for burner not working. On inspection found that the middle burner was turning off got between high and simmer. This is a known issue that the valve has to be replaced. Ordering a new valve; ordrng 1 W11246817 (Center burner valve .)

"Arrived onsite for dryer not drying. On inspection the cutoff sensor was open. Replaced the cutoff sensor and retested unit, the unit is operating as designed. It is now heating."

Arrived onsite for a vent hood that is having issues where the grid filters will not come out. Upon inspection I found that the only way I could remove the was to use a plastic trim removal tool to pry them out. I contacted Austin at tech line and told him of my findings and it was determined that this issue may have created by an installation error. Up further investigation I found that the back of the hood was not lined up with the rest off the unit I adjusted this and test fitted the grill filters and found that the fit better and were easier to remove and install. Mrs. tested herself and was satisfied with how the filters fit and came out and when back in. sr#7736873389.

Arrived onsite for unit not draining properly. Upon arrival inspected unit. Ran Darwin pump and was energized. Ran auto test and failed during drain cycle. Tilted unit and drain pump kicked on. Found breakdown in harness. Ordering lower wiring harness for repair and bringing control. Office to reschedule. ; ordrng 1 W11568984 (Lower harness)

"Arrived on site to test unit for broken agitator, tested unit found broken agitator and wash plate, replaced parts and tested, unit is now running as designed, job completed"

Arrived on site for refrigerator not cooling in fc. Upon arrival confirmed issue and found evap fan making a. Grind8ng noise when running. Also found center foam air guide broken and was able to repair damaged foam. Replaced evap motor and instructed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived onsite to replace damaged control panel. Replaced panel. Unit is functioning properly. Job complete

Arrived onsite and found dislodged hinge spring. Repaired by installing hinge spring to secure door tension. All checks good.

"Arrived onsite for a washer is not spinning out the clothes upon arrival I found F7e4 and f7e1. F7e7 codes stored I found that the agitator spun faster that the basket with clothes in it. I replace the the cam and the actuator and tested the unit with clothes in it again and found no change. Im ordering the basket, gears and the motor. And having the office reschedule ; ordrng 1 W11513243 (BASKET) and 1 W11551646 (NUT-SPANER) and 1 W11449840 (GEARCASE) and 1 W11026785 (MOTOR-DRVE)"

"Arrived on site and found wiring to drain pump is broken, after repairing wiring washer is working properly and will complete a diagnostic cycle, job complete"

Arrived onsite for a microwave/oven combo with the microwave cavity light not working after the bulb was replaced. I found 121VAC going to the light transformer when the door was opened but no voltage out of the transformer. I replaced the transformer and the light is working as designed. Call complete.