Service History 244

We serviced a
KITCHENAID OVEN
Model KEBS207SSS04
Near Spicewood, TX 78669
Brandon
Job Details: 04/06/2021
"Arrived on site for customer complaint of upper oven not heating, found failed broil element, and failed bake element. Ordering both elements. ; ordrng 1 Cnote (Office to reschedule) and 1 WP9760774 (Broil element) and 1 WPW10207398 (Bake element)"
We serviced a
KITCHENAID WINE COOLER
Model KUWS24RSBS14
Near Spicewood, TX 78669
Brandon
Job Details: 04/06/2021
"Arrived on site for customer complaint of unit having no display, found where control connects to plug-in, it was not making a good connection. I hard wired connection, unit tested good."
We serviced a
GE DISHWASHER
Model GLD4600N10BB
Near Harker Heights, TX 76548
Wesley
Job Details: 04/06/2021
Arrived onsite and tested unit for burning smell and for wash pump not coming on. Found heater possibly shorted as well as wash run motor not coming on even though there is sufficient voltage from the control. Ordering the wash motor and the element to repair. Returning with control jIC. Autho required. ; ordrng 1 WD05X10010 (Element) and 1 WD26X10053 (Wash pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Georgetown, TX 78633
Lou
Job Details: 04/06/2021
"Arrived on site to inspect refrigerator making too much ice. Upon further inspection, customer advised that the ice maker is leaking water and its accumulating under the ice bin and freezing. I tested the ice maker in test 56 showing no errors, but the digits failed to come on the first test. I test3d the IM in test 57 and it harvested as designed. Tested the fill tube in test 45 and the ice maker filled as designed. Customer advised that the leak is intermittent. I am ordering the UI, hv control and will return with the ice maker. No water leaks observed during service.; ordrng 1 W11387387 (UI) and 1 W11224256 (Hv control)"
We serviced a
MAYTAG DRYER
Model MGD3500FW0
Near Austin, TX 78702
Jacob
Job Details: 04/06/2021
"Arrived onsite for unit expelling gas. Looked at the unit. Turned on the unit. Had unit on for 25min. Could not get gas smell from the unit. When trying to get behind the unit. The drain hose and gas hose were stretched too far and had no room to get behind the unit. Did see vent tube was not attached and clogged with a lot lint, which could cause a small gas smell if the unit is not properly vented.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Temple, TX 76502
Tyler
Job Details: 04/06/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near New Braunfels, TX 78130
Andrew
Job Details: 04/06/2021
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78729
Scott
Job Details: 04/06/2021
Right front valve is twisted to left out of normal position . Ordering valve . No gas leaks detected at time of service. Call to set return ; ordrng 1 W10814916 (LF VALVE )
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602EPA01
Near Lakeway, TX 78738
Brandon
Job Details: 04/06/2021
"Arrived on site for customer complaint of lights not working, found failed module in top section of freezer. I replaced module l unit tested good
We serviced a
KENMORE RANGE
Model 316.433604
Near Austin, TX 78737
Richard
Job Details: 04/06/2021
Arrived onsite for the oven door not closing properly. During testing found that the door hinges are causing the issue. Will need to replace the hinges. Ordering parts and office to schedule ; ordrng 2 5304445976 (Door hinge)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76549
Wesley
Job Details: 04/06/2021
Arrived onsite and found shift actuator not engaged with splutch. Stuck on spin only. Corrected issue. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Leander, TX 78641
Justin
Job Details: 04/06/2021
Arrived on site for a visibly broken terminal block. I found the terminal block cracked and unusable. I installed a new terminal block with truck parts and the unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ00
Near Coupland, TX 78615
Andy
Job Details: 04/06/2021
Arrived on site for refrigerator ice maker not making ice in FC and ice buildup in ice container in RC. Tested and inspected unit and found failed gasket on ice bin door allowing warm air in creating ice buildup. Removed failed part and replaced with new from stock. Tested ice maker in FC and found ice maker turned off. Turned back on and ice maker cycled properly. No water leaks present at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Austin, TX 78728
Matthew
Job Details: 04/06/2021
Arrived onsite for dryer running with door open. Upon inspection found failed door switch. Will need door switch replaced. Office to schedule when part arrives. ; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Taylor, TX 76574
Jimmy J.
Job Details: 04/06/2021
Arrived on site for SAFETY MICROWAVE LIGHT BULB EXPLODED. Bulb housing not getting proper voltage from the control. Will return with control to complete the repair. Customer has their own bulbs to use once new control gets installed. Returning with all parts I had today just in case. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Justin
Job Details: 04/06/2021
"Arrived on site for a dishwasher not washing properly and a little bit of water being left in the tub. The customer pointed out some water is left in the filter area after a cycle. She also stated she feels it hasnt washed well the last two to three cycles. I advised the customer this is normal operation and why the unit drains before the cycle actually starts. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and monitored amp draw. The unit ran through the cycle fine with no error codes. I called techline and spoke to Leon and received SR# 7730444266.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near San Marcos, TX 78666
Andrew
Job Details: 04/06/2021
Arrived on site to replace magnet catch Needing magnet/latch to fix issue. Office to reschedule. ; ordrng 1 w11028744 (latch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
David
Job Details: 04/06/2021
Arrived on site to diagnose dishwasher not drying dishes. ran through diagnostic cycle and found no codes present. When cycle completed I did not find the heater turned on. Pulled front panel and checked resistance on element. Found one of the pins pushed out of the connector making a poor connection. Depinned and reseated connection. Retested and all is working as designed. Call complete.
We serviced a
KITCHENAID RANGE
Model KGRS308BSS1
Near Austin, TX 78746
Kevin
Job Details: 04/06/2021
Arrived on site and set range to pre heat and convection fan does not immediately turn on. Spoke with techline and they it does not turn on until preheat temperature is reached. Took a short video and sent it to KB/AHS of fan running when it reached preheat. Job complete SR7730438851
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Austin, TX 78746
Kevin
Job Details: 04/06/2021
"Arrived on site and found no ice production, and water will not dispense. Found fill tube is frozen and icemaker will not cycle. Replaced icemaker and cleared fill tube and it is operating properly. Water will only dispense in test 46, spoke with techline UI will need to be replaced.; ordrng 1 W10878992 (Ui)"
We serviced a
KITCHENAID OVEN
Model KEMC308KBL01
Near Killeen, TX 76542
Wesley
Job Details: 04/06/2021
"Arrived onsite and repaired unit by replacing oven blower, all checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78745
Richard
Job Details: 04/06/2021
Arrived onsite for the dryer not turning on. During testing found that the door switch was broken causing the issue. Replaced door switch and dryer tested good. Its heating properly. Complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Taylor, TX 76574
Jimmy J.
Job Details: 04/06/2021
Arrived on site for WHEN DRAINING - WATER IS COMING FROM UNDERNEATH UNIT. CHECKED DRAIN HOSE- WATER LEVEL DOESNT GET>>. Placed in diagnostics and no error codes came on. Ran manual diagnostics and set to drain. Found water coming through the wall underneath the drain tube and hot / cold valves. Informed customer of my findings. Job completed.
We serviced a
JENN-AIR RANGE
Model JGRP436HL00
Near Austin, TX 78704
Jacob
Job Details: 04/06/2021
Arrived onsite for lock stuck on the door. Looked at the door. Found that latch was stuck closed. Was able to get door open. Upon further inspection found that the unit may have been tested unit a clean mode. Causing the lock to keep the door shut. Put unit in cleaned mode. Lock was able to reset. Door will open like normal now. No issues at this time p. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2569VEB1
Near Killeen, TX 76549
Al
Job Details: 04/06/2021
Arrived on site to install previously ordered parts.Replaced the valve and ice maker.Cycled the ice maker and customer witnessed the unit fill and was harvesting at the completion of the repair.Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Taylor, TX 76574
Jimmy J.
Job Details: 04/06/2021
Arrived on site for Humming or Whirling Noise - Top Load Washer. Found washer full of water when I arrived. Placed in diagnostics and drained. No error codes displayed. Ran automatic diagnostics and washer was running as designed. There was a small noise coming from underneath. Inspected cam and found damaged dust cover. The dust cover was bent upwards into the cam allowing the plastic dust cover to make contact with the cam wheel. Removed dust cover and molded back into shape as best as I could. Found a thick unidentifiable plastic piece underneath where the dust cover was bent upwards. This piece of plastic was not associated with the washer and was causing the dust cover to be pushed into cam. I also lowered the legs on the washer because the legs were adjusted all the way up leaving no gap between floor and dust cover. Now the washer has good distance between the floor and the dust cover to prevent anything underneath from getting lodged into the dust cover. Job completed.
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US0HS00
Near Georgetown, TX 78626
Tommy
Job Details: 04/06/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit T O D and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Del Valle, TX 78617
Jacob
Job Details: 04/06/2021
"Arrived onsite with RP. Changed parts to the unit. Splutch assembly, belt, wash plate, spin tub, gear case. Calibrated unit. No leaks at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Lakeway, TX 78738
Leonardo
Job Details: 04/06/2021
Arrived on site to replace track and support. Test unit and found that lower rack is missing ski support making bottom rack come of track. Will order new ski support office to reschedule ; ordrng 1 W11193827 (Support)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Kyle, TX 78640
Andrew
Job Details: 04/06/2021
"Arrived on site to test unit for not drying. Found error code f7e1(no heat). After many failed attempts to clear code spoke with LC and advised to replace control due to control failure. Replaced control, tested unit, unit works good. Ad used customer on purging cold water from faucet prior to using dishwasher. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78717
Scott
Job Details: 04/06/2021
Arrived on site for no response on UI . Found UI wouldn?t respond to any commands. Did breaker rest . Unit is responding after . Except wouldn?t enter diagnostics. Did factory rest . Still not entering diagnostics. Unit is heating water and preheating . Ordering UI and will replaced control same time . Call to set return ; ordrng 1 W11297728 (UI)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, TX 78747
Leonardo
Job Details: 04/06/2021
Arrived on site to test unit for damaged cooktop and missing left front switch. Test unit and found damaged cooktop and missing element. Installed element and replaced cooktop test unit and unit test good job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Leander, TX 78641
Justin
Job Details: 04/06/2021
"Arrived on site for a MW not heating. I tested the MW with a microwaveable cup with water for two minutes and no heat was present. I checked voltage at the wall and it had proper voltage. I put the unit into diagnostics mode and found no stored error codes. I activated all individual components and they all functioned as designed with the exception of no heat. You could hear the mag initiate and run. I gained access to the mag, diode, fuse, thermostat, cap, and transformer. All of them ohmd good. I reinserted all of the connections and tested he unit again while monitoring amp draw. The unit was drawing proper amperage. The unit was now heating however. I advised the customer something may have come loose in the unit and needed adjustment. The unit is now working as designed. I ran it for two minutes several times.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS2
Near Spicewood, TX 78669
Brandon
Job Details: 04/06/2021
"Arrived on site for customer complaint of unit over producing ice, found failed thermistor, I replaced thermistor, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Temple, TX 76504
Tyler
Job Details: 04/06/2021
Arrived on site for washer not staying balanced and upon arrival the customers husband stated that the wife had noticed a grinding noise but during diagnostics and repair I could not replicate the issue although after running diagnostics upon arrival I found there was no error codes stored but I did however find the dinner tub and out of tub or leaning to far the back left one facing the machine indicating that the back left suspension rod had gone bad. I ended up replacing all four suspension rods and was able to reassembled and tested unit and I took before and after photos of how the tub was leaning before repair versus how it stable after unit is now fully functioning as designed call complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waco, TX 76710
Jonathan
Job Details: 04/06/2021
Arrived on site for a dryer that is having a hard time starting. Inspected unit and work area. The customer advised that her dryer will take anywhere from 5 to 7 seconds to turn on when she press the start button. Confirmed customers complaint and checked the motor windings. Found the start windings out of range. Replaced motor and tested unit found the unit still doing the same thing only quicker. Spoke to SW and was advised to check voltage. Tested voltage at the wall and found the left side line voltage to neutral going from 123 V to 200 V as soon as the unit start button is pressed and the right side line voltage to neutral going from 123 V to 50 V. I was unable to get a photo of the voltage due to limited hands. I told the customer that they will need an electrician to come fix their electrical and not use the unit so that the new motor does not get burned out as well. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Killeen, TX 76543
Al
Job Details: 04/06/2021
"Arrived on site to install previously ordered part.After replacing the light bulb, I found the socket was also defective.Ordering the socket to complete the repair.Office to schedule return services.Customer got the outlet repaired and unit now heats, but the bulb doesnt work.Needs more work ; ordrng 1 W11222979 (Light socket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Temple, TX 76502
Tyler
Job Details: 04/06/2021
Arrived on site for icemaker customer stated wouldnt dispense ice and they werent sure if ice is even being made. Upon arrival I was able to eventually remove the ice bin and confirm the ice was indeed being made in the bin had a full bucket of ice. Upon further inspection also found that the icemaker was harvesting on its own and the temperatures of coming up from the freezer around 2?. after some time I was able to narrow down the issue to the icemaker itself being mounted in slightly off-balance and causing water to leak out of the icemaker every so often it was run and falling into the ice been causing it to freeze up and allow the bin to turn I was able to uninstall and then reinstall the icemaker ensuring that it was probably mounted and not going to cause this issue any further also cleared any frozen ice from the ice bucket and was able to reassemble and verify the icemaker is dispensing ice through the door as designed with no leaks before during or after repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Georgetown, TX 78628
Tommy
Job Details: 04/06/2021
"Arrived onsite for dishwasher or cleaning dishes. Upon arrival found unit would fill but sump completely not responsive, inspected wiring to control found no damage. Found voltage coming out of control and unit sump not moving accordingly. Ordering sump and returning with control JIC. Office to reschedule upon receiving parts.; ordrng 1 W11025157 (Pump and motor)"
We serviced a
WHIRLPOOL RANGE
Model RF362LXTS3
Near Harker Heights, TX 76548
Wesley
Job Details: 04/06/2021
Arrived onsite and customer stated oven is sometimes warm first thing in the morning without having been used. Everything passes functional inspection. Advised customer to leave thermometer in oven and take picture of temp when oven is perceived to be on randomly. All checks good.
We serviced a
GE REFRIGERATOR
Model GSH25GGCBWW
Near Killeen, TX 76549
Al
Job Details: 04/06/2021
"Arrived on site and inspected unusual noises from the side by side unit.Customer advised since the storm, the unit has been malfunctioning.Confirmed the complaint from customers video.I had the customer removed all of the freezer items.I discovered the ice maker was filled to he top and was causing the malfunctioning when it would naturally fill.I used customers blow dryer to melt and clean the freezer compartment to prevent anything else from obstructing the fan motor.Customer also witnessed the repair and was satisfied with the outcome.Job complete"
We serviced a
WHIRLPOOL RANGE
Model ACR4303MFS4
Near Killeen, TX 76542
Al
Job Details: 04/06/2021
Arrived on site and inspected front right burner issues.Confirmed the complaint and found the infinite switch and coil were both defective.R&R both and unit tested as designed.Customer witnessed the repair and was satisfied.Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVQ00
Near Temple, TX 76502
Tyler
Job Details: 04/06/2021
Arrived on site for refrigerator not cooling. Upon arrival I found the condenser fan motor not running as well as a compressor but the evaporator coil fan was running. Upon further inspection I found the start device on the compressor is receiving 120 V but the compressor was not turning on and then replace the start device and found that the compressor ran for 30 seconds four times in a row before failing each time and the amperage to the compressor fluctuated between .3 and 7.83 A on each test. On the fifth test the compressor did kick on and run and the amperage was at 1.45 A but after one minute of run time even though the compressor had not filled the high side line had gotten so hot that you couldnt even touch it but the dryer was ice cold. Unit will need a sealed system repair at this time office to reschedule once availability of parts is known and a HS authorization is acquired; ordrng 1 W10233961 (Compressor) and 1 WP2188823 (Evap) and 1 WPW1014375 (Uv dryer) and 1 W10913906 (Access coupler) and 1 Cnote (Need ahs autho before repair)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Killeen, TX 76542
Al
Job Details: 04/06/2021
Arrived on site and inspected side by side refrigerator garage unit Not Cooling.Checked temperatures inside and got 38 Freezer and 48 in the fresh food section.Accessed the evaporator and found all fans operating.Noticed the small frost pattern stopped before the first rung.Accessed the SS thread and advised of my findings and determined the unit will require a sealed system repair.Ordering the parts needed for the repair.Office to schedule return services due to part availability.; ordrng 1 WPW10143759 (DRIER-UV) and 1 W10507884 (COMPRESSOR) and 1 Sealedsystemrepair (2 hours / SS tech)
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGW3
Near Killeen, TX 76542
Al
Job Details: 04/06/2021
Arrived on site and inspected dishwasher not draining.Put the unit in diagnostics test mode and verified the drain pump is defective.Also got the 6/4 Float Switch open error code.Ordering both parts.Office to schedule return services.; ordrng 1 WPW10195039 (Switch (FLOAT)) and 1 W10876537 (Drain Pump)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Harker Heights, TX 76548
Wesley
Job Details: 04/06/2021
Arrived onsite and found unit operating with wobble because missing left rear foot. Installed new foot from truck stock. Secured wiring harness to the motor as pin had backed out partially. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Waco, TX 76711
Jonathan
Job Details: 04/06/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced water valve and tested unit. Found water coming into the unit but low water pressure coming to the unit. Removed the cold water hose off the back of the unit and tested it in a bucket. Found low water pressure from the wall. Customer had a load that was already in the unit so we tested the unit on a normal cold wash cycle (he has no hot water). Unit did fill without shutting off but I did advise the customer that if he has further issues with the unit not completing a cycle or starting the cycle, he would need to have his waterlines looked at and fixed prior to further service. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW02
Near Temple, TX 76504
Tyler
Job Details: 04/06/2021
Arrived on site for Refrigerator needing previously diagnosed water inlet valve and icemaker. Upon arrival I was able to install both parts I didnt reassembled and tested unit and verify the icemaker is harvesting and the water valve is no longer leaking into the icemaker no leaks before during or after call call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Waco, TX 76710
Jonathan
Job Details: 04/06/2021
Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Tested unit in a normal wash cycle and could not get the unit to leak. Watched both spray arms and both spry arms worked as designed. Ran the unit for 10 minutes with no leaking from the front at all. Advised customer that the issue may have been with a bad connection on the water valve or the unit must?ve been leaking due to the unit leaning forward. Unit is working as designed. Call complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76549
Wesley
Job Details: 04/06/2021
Arrived onsite and replaced timer and cutoff to repair timer not progressing and unit not heating. All checks good. Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Austin, TX 78738
Brandon
Job Details: 04/06/2021
"Arrived on site to replace failed shocks and broken hinge, after repair, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near San Marcos, TX 78666
Noah D
Job Details: 04/06/2021
"Arrived on site to inspect dishwasher for not starting, upon inspecting found the electronics not responding. Replaced both console and control. All functions returned. Arking was heard under unit, rewired the unit correctly. Complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Georgetown, TX 78633
Lou
Job Details: 04/06/2021
"Arrived on site to inspect cooktop flames. Upon further inspection, I tested the cooktop and all burners/flames are operating properly. Customer provided a picture of the flames and all were orange/yellow. Customer advised that they have a humidifier in the home. I explained that the humidifier is the cause of the orange/yellow flames and provided a video of such issue. Recommended that when they cook to open a door or window unit, the flames turned blue again. No gas leaks detected during service, job completed."
We serviced a
GE DISHWASHER
Model GDT695SSJ0SS
Near Salado, TX 76571
Tyler
Job Details: 04/06/2021
Arrived on site for dishwasher needing previously diagnosed heater. Upon arrival I confirmed the leak was coming from both heater mounts. After installing heater I reassembled the dishwasher and during leak test I found droplets of water coming from bottom left corner of door. Informed customer of findings but they wished to continue with heater repair as is and want to wait before proceeding any further. Unit is functioning as designed and theres no longer my leaks coming from heater or seals around heater.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Austin, TX 78703
Richard
Job Details: 04/06/2021
Arrived onsite for the refrigerator ice maker freezing. Ran diagnostics and tested ice maker and it passed. Tested fill tube heater and its good. Did an ice maker fill test and it passed. Found that the customer uses crushed ice a lot. Found crushed ice residue in ice chute which caused the ice door to not close properly. Removed build up and tested ice door for air leaks and its sealing properly. Advised customer to used cube ice selection after using crushed ice to remove any crushed ice residue. All functions tested good complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Round Rock, TX 78665
Kayman
Job Details: 04/06/2021
Arrived onsite to install previously diagnosed parts. I installed the water tube and valve. I tested the unit and it is working as designed no longer spraying out of the ice tray. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Leander, TX 78641
David
Job Details: 04/06/2021
"Arrived on site to diagnose microwave with damaged fan. Found the convect fan and motor were the issue. Found the nut had broken off the shaft of the convect motor. Ordering new convect motor, fan blade and retaining nut. Office to schedule when parts arrive. ; ordrng 1 W10909479 (Fan Nut) and 1 W10920268 (Convect motor) and 1 461967001792 (Fan Blade)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS5
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/06/2021
Arrived on site to install previously diagnosed part. Removed door and installed new door. Microwave light turns off when door is closed. Interlocks were not affected by damaged door. Microwave operating as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78751
Matthew
Job Details: 04/06/2021
Arrived onsite for dishwasher beeping and not finishing cycle. Upon arrival put unit in diagnostics and found error codes F8/E1 and F8E2 inlet valve issue and F10/E2 vent wax motor. Ran test cycle and found unit was receiving insufficient water. Valve was energized but very little water flow. Will need to order and replace valve assembly. Ordering vent just in case. Office to reschedule. No leaks present at this time.; ordrng 1 W11184028 (GASKET ) and 1 W11416460 (VENT ) and 1 W11434044 (INLET VALVE )
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS5
Near Kyle, TX 78640
Andrew
Job Details: 04/06/2021
Arrived on site to test unit for broken build socket stuck in lamp housing. Found housing was burnt replaced housing and found constant voltage no matter what setting even in off. Recommend replacing control. Office to reschedule.; ordrng 1 W10892389 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78702
Matthew
Job Details: 04/06/2021
"Arrived onsite for icemaker not making ice. Upon inspection found inlet valve not connected properly. Secured water valve, tested unit and unit is functioning properly. Ran multiple tests cycles to insure functionality"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78626
Tommy
Job Details: 04/06/2021
Arrived onsite for previously diagnosed parts.upon arrival replaced adapter and upper pan tested both. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS3
Near Lago Vista, TX 78645
David
Job Details: 04/06/2021
"Arrived on site to diagnose microwave with paint peeling in the bottom of it. Performed diagnostic of unit. Found rust under where paint has chipped away. CAlled and spoke with tech line, SR7730442560. Because of the degree of rust under the paint flakes its too far gone to try and sand away. Tech deemed the unit non repairable since its rusted and cant be painted over. Tech line says the cause of these issues is grease being trapped under the turntable / wheels, which then overheats and cracks/flakes the paint.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Georgetown, TX 78633
Tommy
Job Details: 04/06/2021
"Arrived onsite for refrigerator not cooling. Upon arrival found unit was cooling but unit rc fan was not running, fc is good, rc needs to be replaced ordering service kit for front evap that comes with rc fan.; ordrng 1 W11395558 (Kit service fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near New Braunfels, TX 78132
Noah D
Job Details: 04/06/2021
"Arrived on site to inspect unit for leaking water, upon inspection found the dual valve has cracked causing a large leak, replaced valve and tested unit, no leaks or issues found, instructed customer to replace filter. Complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Driftwood, TX 78619
Luis
Job Details: 04/06/2021
"Arrived on site for no ice. Ran diagnostics found no water entering reservoir,voltage reading 11 vac continued test no frost formation on evaporator plate. Diagnosed a defective pump and leak in the system,replaced pump,compressor,evaporator and filter drier, vacuumed system down unit kept vacuum recharged system to manufacture spec. Reassembled unit advised customer of small leak at waterline customer will need to replace water,ran diagnostics on unit all test passed. ; used 1 W11325175 ( Pump) from stock"
We serviced a
WHIRLPOOL RANGE
Model GY397LXUS03
Near Elgin, TX 78621
Andy
Job Details: 04/06/2021
Arrived on site for range oven not heating properly. Tested and inspected unit and found failed bake element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW5090GW0
Near Austin, TX 78722
Matthew
Job Details: 04/05/2021
"Arrived onsite for washer shaking. Ran unit in diagnostics test and all passed. Previous error codes still in memory, per tech sheet cannot clear F39, Fdl. Tested unit with load and in high spin unit would shake. Found unit not level. Leveled Right to left and front to back, customer floor also not level. Ran test and did reduce shaking some. Called tech line for assistance. Ran vibrating floor test and confirmed since unit is not on solid floor will cause additional vibrating given the weight of the unit. Per tech line, nothing more we can do. SR#7730427797."
We serviced a
MAYTAG WASHER
Model MVWB855DC0
Near Marble Falls, TX 78654
Cliff
Job Details: 04/05/2021
"Arrived on site to diagnose a washer that will not turn on. Found stuck key error saved in control and no response from ui. Ui will need to be replaced to complete repairs. .; , states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/05/2021
"Arrived on site to test unit dispenser door not opening. Found connection was a bit loose, ensured locking clip was secure, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG DRYER
Model PYE2000AYW
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/05/2021
"Arrived on site to test unit for grinding sound. Found rear rollers were seized. Also found idler roller was seized causing belt to slip. Replaced rollers and belt. Tested unit, unit works good. Checked ventilation and found unit was not receiving proper ventilation. Advised customer to have ventilation cleaned by professionals prior to using unit to prevent further damage. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Georgetown, TX 78633
Lou
Job Details: 04/05/2021
"Arrived on site to inspect refrigerator still cooling, but not lights on inside and UI not responding. Upon further inspection, Senior tech PR and myself tested several connections to the hv control, UI, power board, deli control, and LED control and found that we were getting proper voltage to the deli control, but not getting proper voltage at the door hinge harness. After testing all points of VDC, we testing continuity and ohms to the harness at the hinge with the harness at the control and found that the black wire at the hinge to control was not showing continuity which is the reason the UI is not coming on and interior lights arent working. This tells us that the harness is damaged within the chassis.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP02
Near New Braunfels, TX 78130
Noah D
Job Details: 04/05/2021
"Arrived on site to inspect microwave for not heating correctly, upon inspection found the unit did heat water to the desired temps, customer tested with egg cup meal and found no issues when placed correctly in microwave. Found no error codes. Complete"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS01
Near Spring Branch, TX 78070
Andrew
Job Details: 04/05/2021
"Arrived on site to replace console from previous diagnosis. Replaced console, tested unit to 350, unit heats good. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Belton, TX 76513
Wesley
Job Details: 04/05/2021
Arrived onsite for switch lights staying on. Identified bad switch. Replaced. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, TX 78747
Leonardo
Job Details: 04/05/2021
Arrived on site to replace burner. After replacing burner found infinite switch not turning off and always sending power to right front burner. Will order new infinite switch. ; ordrng 1 WP3149400 (RF SWITCH)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, TX 78759
Scott
Job Details: 04/05/2021
"Arrived on site for washer filling but nothing else . Ran diagnostics. Got 0-2 , 8-1 ,0-4 codes Unit is making loud noise during spin . Will need gear case ,possibly suspension. Will need 2nd man . No water leaks detected at time of service. Call to set return ; ordrng 1 TWOMAN and 1 W10780045 (SUSPENSION )"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6DS00
Near Cedar Park, TX 78613
David S
Job Details: 04/05/2021
Arrived on site for center burner not lighting. I inspected th unit and work area. I found the center burner caked with grease and debris. I tried to clean off the debris with no success. I am ordering the burner head. Both orfices and orfice holder just in case.I spoke to the customer about the proper maintenance its the unit and how to clean the cooktop and when to clean the cooktop to prevent this from happening in again. ordrng 1 W10811599 (Center burner head) and 1 W11243595 (Center main orfice) and 1 W10652706 (Center simmer orfice) and 1 W10611435 (Center orfice holder) and 2 W10758282 (Cooktop screws)s
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Pflugerville, TX 78660
Andy
Job Details: 04/05/2021
Arrived on site for dryer not heating at all. Tested and inspected unit and found failed cutoff. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
GE REFRIGERATOR
Model PSS28KSHBCSS
Near Harker Heights, TX 76548
Wesley
Job Details: 04/05/2021
Arrived onsite and replaced the filter head to restore flow in fridge. All checks good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Troy, TX 76579
Jonathan
Job Details: 04/05/2021
"Arrived on site for a washing machine that has a burning smell and is not running through cycles. Inspected unit and work area. Placed unit in service diagnostics and found an F0 E5 (off balance load) error code. Checked underneath the unit and did not find any burn marks. Tested the unit in a manual spin and agitation. Found the shifter not shifting into the agitation. Removed bottom cover and found the actuator and cam not connected. Replaced both cam and actuator and tested unit. Unit began working as designed. Call complete."
We serviced a
GE DISHWASHER
Model GSD1200G02BB
Near Hewitt, TX 76643
Jonathan
Job Details: 04/05/2021
"Arrived on site for a dishwasher that?s not draining. Inspected unit and work area. Tested the unit and confirmed customers complaint. Remove the drain hose from the garbage disposal and found no water running through it when it was attempting to drain. I did notice that the drain solenoid was moving up and down when it was trying to recirculate versus when it was trying to drain. Spoke to SW and was advised to order the pump and motor assembly. Ordering part and customer requested to be scheduled; ordrng 1 WD26X10013 (motor/pump assy)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Temple, TX 76502
Wesley
Job Details: 04/05/2021
Arrived onsite and provided customer instruct on normal dryer function and noises. All checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AEB
Near Harker Heights, TX 76548
Wesley
Job Details: 04/05/2021
Arrived onsite and replaced control for over cooling problem after the rolling blackouts. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW1
Near Salado, TX 76571
Kayman
Job Details: 04/05/2021
Arrived onsite for washer that wont latch. Upon inspection I found F5E1 error and an error for stuck button. I could not recreate any issues with the latch or UI. Both working as designed. I did find the units water supply was turned off. I heard the unit making a loud scratching noise while agitating so in lifted the unit and inspected the drive system. I found gearcase oil leaking from the rotor stator area and spraying around the inner walls. I am ordering a gearcase(W11455453) stator(W10915700) rotor(W10915701) clutch(W10754448) slider(W10734521) control(W11401710) valve(W11165546). Office to R/S.; ordrng 1 W11455453 (Gearcase) and 1 W10915700 (Stator) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11401710 (Control) and 1 W11165546 (Valve)
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Killeen, TX 76549
Tyler
Job Details: 04/05/2021
Arrived on site for dryer needing not turning on after previously repaired. Upon arrival I found unit was receiving 240v and timer and p2s as well as door switch and all other hardware except motor were all functioning as designed. Upon further inspection of the motor I found. Loose connection one one of the neutral wires due to it falling out of place from a broken harness lock. I was able to repair the harness assembly connected to motor and after verifying the unit was continuously running within any breaks in power I was able to confirm unit is overall fully functioning at 100%. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Lorena, TX 76655
Jonathan
Job Details: 04/05/2021
Arrived on site for a refrigerator freezer door that is scratched. Inspected unit and work area. Will have to order a correct door and office will need to contact the customer about a reschedule date due to an out of stock and PSP item.; ordrng 1 W10919637 (dor-fip BLACK STAINLESS )
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Temple, TX 76504
Tyler
Job Details: 04/05/2021
"Arrived on site for washer not spinning cloths out all the way. Upon arrival customer stated their issue was that the cloths were not coming out spun out enough after each cycle. After running diagnostics there were still no error codes of any kind detected or saved. I ran multiple manual diagnostic test and eventually confirmed customer complaint. After 4 spin tests I found gearcase shaft dropping and causing the splutch assy. to rub against belt cover. Informed techline of findings and they recommended putting another gearcase and splutch assy, into the unit. Office will need to reschedule once Availability of parts is known. Sr#7730436628; ordrng 1 W11454734/lookatcnote (Gearcase) and 1 W10721967 (Splutch assy) and 1 WPW10427633 (Cover) and 1 Cnote (Per w.p. Techline they are saying we need to order a gearcase directly from plainsville) and 1 Cnote (Tgo please)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76706
Jonathan
Job Details: 04/05/2021
Arrived on site for a washing machine that?s tearing up clothes. Inspected unit and work area. Found a pillowcase stuck underneath the agitator. Removed agitator and found a burger underneath the agitator causing the issue. Replaced agitator and tested unit. Unit is now working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D4MDM01
Near Manchaca, TX 78652
Luis
Job Details: 04/05/2021
"Arrived on site for led issues. Tested lights found at times light would not power on with switchs disengaged,found freezer switch not fully responsive,replaced freezer switch power cycled unit tested lights unit working as designed.
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Troy, TX 76579
Jonathan
Job Details: 04/05/2021
Arrived on site for arrange that won?t hit the right front burner. Inspected unit and work area. Removed cocked up and found the right front element broken. Replaced element and tested unit. Unit begin working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KURL304ESS00
Near Temple, TX 76502
Tyler
Job Details: 04/05/2021
Arrived on site for refrigerator allowing moisture build up in between door panel per customer upon arrival. Upon arrival I was able to confirm a considerable amount of moister droplets running between door panels up and down entire glass on door. Informed In house techline of findings and also confirmed inner panel is no longer sealing correctly. Will need to return once availability of parts is known.; ordrng 1 W11431159 (Door panel)
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near New Braunfels, TX 78132
Noah D
Job Details: 04/05/2021
"Arrived on site to inspect washer for leaking out of the front dispenser, upon inspection found the water droplets coming out of the lower piece of dispenser, ordering dispenser per service pointer. Office to reschedule; ordrng 1 W11481731 (DISPENSER )"
We serviced a
GE REFRIGERATOR
Model PFSS5RKZASS
Near Wimberley, TX 78676
Andrew
Job Details: 04/05/2021
"Arrived on site to test unit for leak in ice container area. Found left door gasket was completely loose on outer edge. Customer stated different company came out to replace gaskets. Removed gasket and inspected for breaks or rips. Gasket was good. Found no obstructions in gasket channel. Installed gasket properly, tested unit, unit works good, no leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Georgetown, TX 78626
Jimmy J.
Job Details: 04/05/2021
"Arrived on site for DW tub filling with water when not in use. Placed in diagnostics and no error codes came on. Found drain loop laying on the cabinet floor. Used zip ties to secure drain hose and make a high loop. Ran through diagnostics again and dishwasher is operating as designed. Customer has an RO system and with the drain loop laying on the cabinet floor it was allowing water from the RO to rush back into the dishwasher. Now that drain loop is secured in a high loop water will not fill the dishwasher cavity as it did previously. Explained to customer there maybe water inside the filter housing when not in use, but this is normal.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/05/2021
"Arrived on site for customer complaint of lights not working, found failed module, in freezer section, I removed module,
We serviced a
WHIRLPOOL RANGE
Model SF302BEGW
Near Georgetown, TX 78626
Kayman
Job Details: 04/05/2021
Arrived onsite for range not heating in the oven. Upon inspection I found the ignitor would glow but not ignite the gas. I removed the bottom and tested he ignitor. I found only 2.4 amps being drawn at the ignitor when atleast 3.4 amps would be needed to ignite the gas ignitor bake(WP3186491). No gas leaks detected during time of service. Job complete.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Lakeway, TX 78738
Leonardo
Job Details: 04/05/2021
Arrived on site to replace LP kit. Replaced kit test unit and front right burner still not igniting. Replaced burner head and unit still not igniting. Will order new igniter and spark module. Office to reschedule 2 hour 2 man ; ordrng 1 W11238758 (Igniter) and 1 W11319687 (Spark module) and 1 2manjob (2 man job) and 1 2hours (2 hours) and 1 W11344433 (Switch harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/05/2021
Arrived on site to diagnose a refrigerator that is not cooling. Found ui not switching rc into defrost causing ice build up on evap. Ui will need to be replaced to complete repair. Customer is going to thaw unit and see if issue reoccurs prior to approving service
We serviced a
MAYTAG WASHER
Model MHW7000XW0
Near Austin, TX 78733
Kevin
Job Details: 04/05/2021
"Arrived on site and inspected washer and found saved error code F8E1, attempted to run a diagnostic cycle all and washer does not do anything. Sent a short video to CS. Attempted to run a normal cycle and it also doesnt do anything. Spoke with techline checked several connections at control board and found control board has failed and drain pump has failed.