Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the system with no refrigerant in it. I replaced the compressor and drier. I added a low side tap to the compressor. I found a leak on the lokring between the condenser and yoder loop. I cut out the lokring and sleeved it with copper tubing. I vacuumed the system and charged it with 55 grams of R600A. I tested the unit and found it working as designed with good pressures and good refrigerant flow. I explained to the customer to keep his thermometer in the freezer for a couple of weeks and make sure the temp is staying at 0 degrees before loading it full of product just in case there are any other refrigerant leaks. The unit is not connected to a water supply. Call complete.

Add on Arrived on site for condensation building up in dryer drum and poor drying performance . Ran temp and air flow tests . Indicated an air flow restriction. Recommended getting vents cleaned . Job complete

"Arrived on site for fridge rocking . Found floor uneven ,if leveled bye front rollers unit would be un leveled. Use shims on back rollers. Adjusted leveling rollers in front . Unit is now leveled . No water leaks detected at this time . Job complete"

Arrived on site for dryer not starting . Found unit will just hum. Dryer will start tumbling is drum is turned . Ordering motor . Set return 8/3 .; ordrng 1 279827 (Motor)

Arrived on site for washer not draining and locked . Found unit had bottomed out and pulled harnes out of drain pump. Rewired harness to remove water and get unit unlocked . Ordering harness and shocks . Return set 8/3 ; ordrng 1 W11396716 (Suspension)

Arrived on site for range flashing 2-1 error. Runnable to run diagnostics due to key pad . Replaced control . No error codes in diagnostics. Ran preheat . All checking normal. No gas leaks detected at this time. Job complete

"Arrived on site for spray arm falling on to heater . Found spray arm had melted quite a bit on to heater . Replaced element and spray rm. ran diagnostics, no errors found . No water leaks detected at this time. Job complete"

Arrived on site for dishwasher tripping breaker at drying part of cycle . Found some rust spots on element . Replaced element . Also recommended changing breaker as breaker is also tripping when unit is not plugged in . No water leaks detected at this time. Job complete

"Arrived on site ,replaced lower harness and control. Ran diagnostics , all checked normal. No water leaks detected at this time. Job complete"

"Arrived on site for washer giving off burn8 g smell prior to arrival. Upon arrival washer was being used with load of laundry(per tech instruct prior to call) was able to confirmed burnin* plastic smell and traced in down to the motor. Found cooling fan on top of motor coming loose from motor and motor over heating. Found gearcase leaking small amount of oil. Found belt stretching due to heat contact from motor. wasnt able to remove washplate from tub. Will need autho to complete repairs with new belt, gearcase, motor and hub drive and washplate. ; ordrng 1 W10902814 (Washplate) and 1 W10752187 (Washplate screw) and 1 W10528947 (Hub)"

Arrived on site for dryer making a loud noise once a load wash put in drum. Upon arrival found unit vibrating sporadically without loud and screeching. Disassembled unit and found back left roller grinding on roller shaft. Replaced rollers with repair kit 4392067. Reassembled and tested unit. Found noise removed and u it no longer screeching. Call complete

Arrived on site for dryer needing previously diagnosed ui control. Upon arrival reconfirmed failure and installed ui reassembled unit and restored power. Found fully ui functionality restored and unit heating as designed. Call complete

"Arrived on site for refrigerator needing previous diagnosised sealed system. Upon arrival reconfirmed issue. Replaced compressor, coil, drier, and access valve. Used nitrogen but found no leaks. Reassembled and pulled vac. Recharged system with 5.0 of refrigerant. Tested unit and found temps dropping with pressure lvls at 150/5. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

"Arrived on site for refrigerator making a loud noise when going into defrost. Upon arrival found temps at 3/fc, & 39/rc. Found compressor was rattling hard when shut off but inconsistently and not on each test. Found evap coil had odd ice formation around captube, and return lines in upper fc evap area. Found due to ice build up affecting sealed system pumping, that unit had partial defrost issue. Rescheduled customer for 08/03/23 to complete repairs with new control, harness, and thermistors; ordrng 2 W10316760 (Thermistor)s and 1 W11524653 (Harness) and 1 W11524469 (Control)"

"Arrived on site for dryer needing previous diagnosed harness, stat and fuse. Upon arrival reconfirmed failure and replaced all 3 parts. Reassembled and tested dryer. Found unit heating as designed. Call complete"

Arrived on site. Installed damaged freezer door and nameplate. Job complete

Arrived on site and replaced damaged door handle. Unit working as designed. Job complete.

"Arrived on site to test unit for going from sense to done. Found failed run cap. Recommend replacing run cap, splutch and belt. Scheduled for 08/01. ; ordrng 1 W11395618 (Run cap) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

Arrived on site to test unit for error f6e1(oven temp tops hot). Replaced control and oven sensor. Tested unit to 360 with no issues. Job complete.

"Arrived on site to test unit for loud grinding noise. Customer stated they were under the impression unit would be covered under 10yr manufacturer warranty. Advised customer on what parts would be covered if needed(wash basket and drive motor only). Customer denied service and stated they would be looking into replacement. No service provided, no fee collected. Job complete."

Arrived on site to test unit for arcing. Found no signs of arcing. Unable to replicate issue. Advised customer of leaving rack off. Job complete.

"Arrived on site to test unit for drum not turning. Found broken drive belt. Inspected unit and found nothing protruding to cause belt to break. Replaced faulty belt, unit now working as designed. Job complete."

Arrived on site to test unit for periodically not drying loads properly. No stored error codes. Unit is working as designed. Advised customer of moisture sensor location and smaller/larger loads may need to be ran on timed dry to bypass moisture sensor. Job complete.

Arrived on site to test unit for dispenser not opening. Found actuator head worked itself loose. Repositioned actuator and secured with zip tie to ensure it stays in place. Unit now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for console acting erratic. Customer stated console would reset and cook cycles would need to be restarted. App is downloaded and unit is connected to WiFi. Recommend console replacement. Office to reschedule. ; ordrng 1 W11600355 (Console)

"Arrived on site to test unit for no ice production, tested unit found ice maker has power but will not go int diagnostic, replaced ice maker and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for noise, tested unit found gear case squealing, replaced gear case and cam, tested unit unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for F2E1, tested unit found error present and key pad unresponsive, replaced control and tested, unit is now running as designed, job completed"

"Arrived on site to test unit for not dispensing water, tested unit found water valve receiving voltage but not engaging, replaced valve and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for not heating, tested unit for under light not working and unit not working, replaced control lights are now working but still not heating, replaced capacitor, magnetron and diode,unit is still not heating, ordering transformer and switches, office to reschedule ; O-emld tckt"

"Arrived on site to test unit for not dispensing ice, tested unit found coupler stripped on shaft, replaced coupling motor shaft was not damaged, advised customer that if ice does not dispense remove all ice from bin and clear out any build up in the auger before running again to prevent coupling damage, ice is now dispensing properly, no leaks detected job complete"

"Arrived on site to replace previously diagnosed FC door, replaced and tested, unit is now running as designed, job complete"

Arrived on site to diagnose dishwasher not cleaning dishes well. Examined unit and found F4E3 code for wash motor not running. Tested unit and got no action from the wash motor. Replaced sump assembly and tested. Verified proper operation and no leaks present. Repair completed.

"Arrived on site to follow up on refrigerator that was not consistently able to cool the freezer. Customer stated the FC still doesn't drop under 3. Checked temp on arrival and found RC at 37, and FC I could not get below 4.7 degrees. FC temp takes an extended period of time to even drop down, and does not maintain temp for long when it is down. Ordering sealed system repair for inefficient compressor, electronics already replaced. Office to schedule with Ext warranty approval.; ordrng 1 W10832994 (Compressor) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access Valve), states that autho needed"

"Arrived on site to diagnose dishwasher not drying dishes well. Examined unit and found no rinse aid present. Ran through diagnostic test. Found no codes present and heater is coming on properly. Advised customer that this plastic tub unit relies on rinse aid for a decent dry, and to also run the hot tap first. This should correct the drying issue. Repair completed."

Arrived on site to follow up on sealed system repair. Replaced compressor and dryer. Vacuumed down system and verified no pressure loss. Charged to 47g per spec. Verified compressor on and cooling. Repair completed.

"WFE320M0JS3 Arrived for drawer not closing. I found the drawer dislodged and it was unable to be correctly mounted. The side rails were deformed and after correcting, the issue was resolved and the drawer operated as designed. Operational test good."

"WTW5010LW0 GP arrived on site to inspect washing machine not working. Found error codes F5E3 ( lid will not lock or unlock) F9E1 ( long drain fault) F7E3 ( basket engaged during wash) and cleared for testing. Placed the unit into diagnostics and found all functions present and as designed. In customer mode, I found the unit would not complete the spin cycle. Placed the unit into drain and spin and the unit would fill, drain, fail the spin cycle and start over. Replaced the shifter with one from truck stock and retested and the unit still failed the spin cycle. Removed the control board and replaced it and tested again. If issues persist, the unit will require the lower harness, cam and gear case."

"WRF767SDHZ04 GP arrived on site to inspect refrigerator door ice maker not making ice. The customer advised me the unit did not produce ice since the last service and there has been no change. Found temperatures of FC=10 and RC=37, compressor running the entire time. Thermography showed front of the condenser at 76 degrees but it should have been closer to 100. The high side discharge was hot to the touch and maintained that heat up to the condenser. I suspected low charge and saw evidence of dye at the connector. I evacuated the system and noted what appeared to be a very low charge. I vacuumed the and recharged the system and it appeared to cool normally and had the expected condenser heat. The cabinet required substantial adjustments including ice maker housing push back. Operating as designed, no water leaks observed during service."

WMH31017HZ08 GP arrived on site to inspect microwave popping sounds and customer not being able to change the light bulb. Inspected the light bulb and found it to be stuck in the housing. Removed and replaced the light bulb with customer provided bulb and tested and it is working as designed. Looked into the chassis and found a wire with a slight burn mark positioned close to the diode creating an arc resulting in a popping sound. Adjusted the wires and tested the unit and it is working as designed.

KFGC506JSS05 GP arrived on site to inspect long preheat times in gas oven. Upon further inspection I found that the bake igniter was seated too far back for the spark to ignite the burner. Adjusted the igniter and tested the unit and it is working as designed. Tested all other functions of the unit and adjusted the left front and right front burners to improve ignition. No gas leaks detected during service.

WFE320M0JS3 GP arrived on site to inspect electric range with F3E0 error code. I researched the error code and found that there was a problem with the oven sensor. Unplugged the over sensor to find a bent pin in the connector. Straightened out the pin and reassembled the unit and tested and the unit is working as designed.

"WRQA59CNKZ01. GP arrived to install previously diagnosed and ordered parts. I discussed the issue with the customer and their complaint was with items freezing in the upper corners of the RC. I tested the unit and found the following temperatures RC 35, FCR 5, FCL -5 which were well within specifications. Within service test mode #41, the damper and evaporator fan were working as designed. The right RC door gasket, bottom flap was torn 3/4 away and will require replacement. I contacted the MFG and advised of the issue and was assigned file# 7736756924. No further repairs can be made, other than the door gasket. No leaks observed during service. Office to order part.; ordrng 1 W11456682 (RC Door gasket)"

"MVW7232HW0 Arrived to inspect lid locked and no power. I found the control would not send the 12VDC to the UI and a slight pulse (mV) could be seen. The drain pump tested with the correct resistance and worked as designed when jumpered. The gear case had leaked badly and will require replacement. Office to authorize and order parts. I drained the water fro the unit and unlocked the lid via jumper it, proving it to be intact. The washplate was severely stuck, after drilling the washplate bolt I was able to release the washplate. No leaks observed during service. ; ordrng 1 W10734521 (Slider) and 1 W11449841 (Gearcase) and 1 W11419171 (Control) and 1 PartAutho and 1 W10752187 (Screw) and 1 W10915701 (Rotor)"

"Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. The customer advised that the unit does cool but it doesnt seem to reach proper temperatures specifically in the refrigerator. I asked the customer how they were checking temperatures and they advised they were using a temperature dial that they typically use for their oven. Took temperatures of both freezers and the refrigerator. Found one freezer at 1?F, the other freezer at 3?F, and the refrigerator section bouncing between 37 and 38?F. The customer advised that her other refrigerator that shes had for 25 years seems to get colder than this refrigerator does. I did explain to the customer that each refrigerator is different and may vary in terms of temperature by 5 to 10? depending on the refrigerant type and design of the unit. I did explain to the customer that because everything seems to be at proper temperature with no evidence of any defrost issues of any kind, there did not seem to be any specific problem with the unit that I could find at this present time. I advise the customer to keep an eye on the unit and a call back if any other issues persist. Call complete."

Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer said that it seemed like the fabric softener was leaking underneath her washer because there seems to be some kind of sticky liquid that is been really hard to clean off of our floor. Checked in at the washer and found evidence of the capacitor leaking. Did confirm the customers complaint and replaced the capacitor. Attempted to clean up the work area as best as I could but didnt find the customer that it appears they may need to use some stronger cleaning solutions underneath the washer. I tested the unit through diagnostics and the unit is working as designed. Call complete.; used 1 W11395618 (Capacitor) from stock

"Arrived on site for a dryer that wont shut off. Inspected unit and work area. The customer advised of the issue is is that they are can push the start button on but when she tries to switch to the opposition and press the start button that it does not turn off. I did explain to the customer that the Unit was not meant to turn off that way. I explained that the on and off was for the cycle signal, which would indicate whether or not the unit had completed the cycle by alerting them. The unit is working as designed. Call complete."

Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. Found the unit inside of the car bay of an automotive shop. Found the unit had a defrost issue in the freezer section. Removed all frost buildup and checked resistance through the heater. Found proper resistance through the heater. Checked resistance through the heater from the main control and found proper resistance. Found the main control had two stickers on it indicating that it was the wrong control per service pointer (W11642483). I replaced the control and checked resistance through the defrost there Mr. Found proper resistance. Plug. The unit in the unit began to cool and operate as designed. I did advise the customer that this unit is not garage grade and can have issues cooling in the car bay due to excessive temperatures exceeding 90?F. Did advise the customer to move the unit inside. Call complete.

I dont say it for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the unit would not wash through a full load and is having to put it on a drain in span in order to get the unit to finish out. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and found the unit shut off during agitation. Checked voltage going to the unit while the unit was running and did not find any drops in voltage. Checked and amp draw and found the unit only pulling 3 A at a max when the unit was agitating. Removed the rotary switches from the control and found the unit began to agitate. Added the rotary switches back onto the control and found the unit working as designed. I spoke to CS about the issue and was advised the issue was most likely with the control or the actuator. Went ahead and replace them both and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that the unit has been going out of balance erratically for a while, but every single load seems to be off balance at this point. Ran unit through diagnostics and did not find any stored error codes. Around the unit through an auto test and found during the spin portion of the cycle, what sounded like dry bearings and the unit shaking violently. Went to go replace the gear case and found that the agitator was completely seized onto the driveshaft, indicating that the unit needed a complete rebuild. Ordering the tub, basket, agitator, hub, assembly, screws, Gear case, and cam for repair. The office will need to contact the extended warranty for authorization due to cost of repair and need for a second technician. I made the customer aware that if the extended warranty did not cover the second man that they would need to cover that cost for the repair. The office will need to contact the customer about a return date due to several out of stock and PSP items if authorization is needed. Please schedule the service for two hours.; ordrng 1 W10528947 (Hub) and 6 WP8533953 (Hub screws)s and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Drain pump filter) and 1 WP8533928 (Drain filter screw) and 1 Authorization (Authorization)"

Arrived on site for a dryer. That is not completing cycles. Inspected unit and work area. Ran the unit and found that the dryer would not heat. Check voltage and found proper voltage and polarity. Checked all hidden components and found the thermal cut off open. Found parts were not set with me so I use a truck stock thermal cut off (278916). Tested the unit and the unit began to work and operate as designed. Call complete.; used 1 279816 (Cut off) from stock

Arrived on site for wash motor not operating. Upon arrival ran diagnostics and got error code F4-E3 motor not running. Test unit and fills but does not wash. Confirmed correct voltage to motor. Need to replace sump and motor. Replaced sump and motor W11025157. Test unit and is operating as designed. No leaks present at this time. Job complete

Arrived on site for making noise during spin. Upon arrival inspected suspension and is good. Ran diagnostics and there are no saved error codes. Ran a cycle of towels. Ran a drain and spin cycle with towels and cannot duplicate any odd sound. Customer will monitor unit and try to get recording of sound. Unit is operating as des. No leaks present at this time. Job complete

Arrived on site for leaks. Upon arrival inspected and test unit. No leaks found. Customer states that only leaks during large bulky washes and during clean cycle. Contacted techline for assistance. Tech requested type of detergent being used and recommended changing load and go from 2-4 on setting. Tech gave SR# 7736931259. Customer will monitor unit. No leaks present at this time. Job complete

Arrived on site for unit shaking. Upon arrival ran diagnostics and there are no saved error codes. Inspected suspension and is good. Ran a drain and. Spin cycle with no clothes and unit spins correctly. Ran a drain and spin cycle with towels and unit operates correctly. Noticed feet have not been raised and is sitting on tray. Raised feet. Unit is operating correctly.. Found belt guard is crushed. Need to order guard and belt. Office to reschedule ; ordrng 1 W11409708 (Shield)

"Arrived on site for making loud noise. Upon arrival, ran diagnostics and there are no saved error codes. Ran automatic test and found grinding noise during spin. Inspected lower components and when inspecting cam found some gearcase oil has leaked. Need to replace gearcase and cam. Replaced gearcase W11449840 and cam W10821967. Inspected motor, actuator and belt and all are good. Test unit and is operating as designed. No leaks present at this time . Job complete"

Arrived on site to replace suspension. Replaced suspension and unit shakes even more violently than before. Was going to replace gearcase but agitator is seized on and need to break off. Ordering agitator and basket. Office to reschedule ; ordrng 1 W11550891 (Agitator) and 1 W10752719 (Basket)

Arrived on site for no ice production. Upon arrival inspected unit and there is no ice. Test voltage to icemaker and getting 120. Need to replace ice maker. Replaced icemaker and test unit unit harvested and filled correctly. Advised customer that this unit only produces 8 small cubes every couple of hours and will take longer than 24 hours to fill entire container. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site for not cooling. Upon arrival , freezer is freezing but no air flow. Refrigerator is cool but not cold. Inspected unit and found entire Evaporator covered in ice. Ran diagnostics and heater is not energizing. Removed evaporator panel and found harness to heater is not connected. Secured connection and forced defrost. Heater is now energized. Got 120 at heater and heater is pulling 1 amp. Test condenser and evaporator fans and are good. Thawed and cleared all ice. Unit is operating as designed. Job complete"

"Arrived on site And replaced sound blanket found missing on previous visit, job complete"

"Arrived on site and found ice is not dispensing, found all metal teeth on bottom of ice bin coupling are broken off. After replacing ice bin it is dispensing again. If issue happens again will need to bring back chute, coupling, and ice bin"

"Arrived on site and inspected refrigerator and found installers did not level refrigerator or refrigerator doors. Drip tray for water and ice dispenser Will not Stay in place. There is no clips on the bottom or any other physical attachment. Used Permagum to keep it in place, This will work until whirlpool creates a better solution. Job complete"

Arrived on site and confirmed heating element is good send multiple pictures and videos to service management thread. On test 12 did not find voltage from control board to heating element. Replaced it and there is no change still no voltage. Attempted to speak with tech line on site But they did not answer. Spoke with tech line later on that evening and found because refrigerator was defrosted and interior temperature was above 60? refrigerator will not turn on heating element. Either refrigerator is not working properly or it will need freezer thermistor.

"Arrived on site and found microwave is not heating again, disassembled microwave and replaced magnetron again and it is heating again, job complete"

Arrived onsite for a dryer that is experiencing long dry times. Upon inspection I found that the unit had poor airflow. Upon further inspection I found that the vent tube was full of lint I cleaned it up and the tested the unit again and found that the air flow didnt improve but the unit is heating and tumbling as normal. I suggested to the customer to have a vent cleaning company come out and at the very least check her vents to see where the air restriction is that is causing this issue

Arrived onsite to adjust a DW in the cabinet. Upon arrival I adjusted the unit to have it set as flush as I could for the customer and found the customer satisfied with it now job complete

"Arrived onsite for a refrigerator that is making a loud no when you open the door. Upon inspection I found that this noise was coming from the damper. I am ordering the damper and setting return for the 01/31/23 cx wants the right door gasket replaced but we can run without it if necessary ; ordrng 1 WPW10479155 (CONTROL) and 1 W10407212 (GASKET-DOOR,)"

"Arrived onsite for a washer that is making a grinding noise when in use. Upon inspection I would t( the unit would make a grinding/clicking noise when starting the spin cycle. I am ordering the gearcase, cam and actuator and setting return on 07/31/23; ordrng 1 W11449840 (GEARCASE) and 1 W10721967 (CAM) and 1 W11481722 (ACTUATOR)"

"Arrived onsite for a dryer that is not heating. Upon arrival I tested the heating element, the t-fuse, all thermistors and checked for proper voltage at the wall. After all of that I found that the unit was miss wired. I corrected the wiring and tested the unit/and found unit operating as designed."

"Arrived on site to inspect range oven door loose. Upon further inspection, I found the oven door basically falling apart as several screws were loose on the frame. I removed the door and removed the top trim to remove other glass and tightened all screws on the door and reassembled. Placed the door back on the range and tested operation. Unit is operating as designed. I found the model/serial placard is missing the numbers (photo), but the customer provided the registration paperwork that had the correct M/S on it (photo). No gas leaks detected during service, job completed."

"Arrived on site to inspect dishwasher door not closing properly. Upon further inspection, the customer advised that when they open the unit door fully, it makes a popping noise and demonstrated for me. I found that the toeplate had been installed backwards (photo). I removed the toeplate and re-installed it correctly and tested. The unit is operating as designed with no error codes present. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the inlet valve and pulley shield and calibrated the unit. Tested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher normal cycle selection not working. Upon further inspection, I tested the control panel and found the Normal and Express Wash keys arent responding. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I removed the outer door panel and found moisture on the control panel UI under the Normal key and then found the vent gasket is sagging causing moisture to escape and get into the UI (photos). I advised the customer of my findings. I removed and replaced the vent assembly and control assembly and verified normal key functions. Retested in diagnostics and the unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to install the manifold; however, upon arrival, I found that the part I was sent with was the incorrect part. I researched the part and found previous tech ordered the correct part number, but the incorrect part was shipped. I notified the office (SR) and I am re-ordering the manifold and office to schedule return service. No gas leaks detected during service.; ordrng 1 W11043539 (5 burner manifold) and 1 CNOTE (RETURNING TECH TO INSPECT 5 BURNER MANIFOLD)"

"Arrived on site to inspect venthood not working. Upon further inspection, I found the unit not wired (photo). Cycled power to the unit and re-wired the unit and cycled power again and tested. Unit continues to fail. I disassembled the covers and found the control not connected to the power properly. Reconnected and tested and unit is operating as designed. Reassembled the unit and retested and unit continues to operate as designed. Job completed. No one available to sign for receipt/new build."

Arrived onsite for unit not cooling properly. Upon arrival inspected unit. Found evaporator incased in ice. Ran diagnostics and found defrost sensor reading OL. Ran forced defrost and heater did energize. Thawed and found heater energized and pulling 1.3 amp (which is good) draw on heater. Defrost sensor reading 11.35 k ohms (about 20 degrees). Called tech line for assistance. Spoke to Kirt-SR#7736931153. Confirmed heater and thermistor are in spec. Disconnect thermistor harness and reconnected and not diagnostic showing pass. Tech recommends Ordering heater that includes harness assembly. Appears harness may have loose connection in harness. Ordering heater. Office to reschedule. ; O-emld tckt

"Arrived onsite for left rear burner not igniting. Upon arrival inspected unit. To replace igniter the cooktop needs to be lifted. Attempted to remove screws on burner heads and screws are brittle. Attempted and screw broke. If screws continue to break, both burners and orifice holders will need to be replaced. Will need approval for all replacements screws, burners and orifice holders, as well as the igniter. Will need AUTHO. Office to reschedule ; ordrng 5 WP3368921 (Screws)s and 1 WPW10406878 (LF burner) and 2 WPW10406243 (LR/RR burners)s and 1 WPW10406243 (RF burner) and 1 WPW10336094 (Center burner) and 1 W11230935 (LF orifice) and 1 W10643269 (LR orifice) and 1 W10643270 (RF orifice) and 1 W10643271 (RR orifice) and 1 W10643272 (Center orifice) and 1 NeedsAUTHO (Needs AUTHO)"

Arrived onsite for check lint light staying on. Upon arrival inspected unit. Found led indicator responding normal. Notified customer that this is a reminder light. It is on until the door is opened then shuts off assuming you checked the lint trap. There is no actual switch or sensor that knows if the lint was removed but will illuminate as a reminder before each load. Unit is functioning as designed. Job complete

"Arrived onsite for unit not draining. Upon arrival inspected unit. Found pump to be accessible from the front. Found filter clogged and debris stuck not allowing pump to engage. Removed debris and tested. Unit is now functioning properly. If symptoms persist, recommend replacing drain pump. Job complete"

Arrived onsite for freezer door not sealing properly. Upon arrival inspected unit. Found door frozen shut. Noticed that the right side was gapped. Ice has formed and will need to be manually thawed. Notified customer to place towels down for water. Bringing rail and bracket. Set for the 28TH. ; ordrng 1 WPW10330995 (Bracket)

"Arrived onsite for refrigerator that was freezing the upper shelf. On inspection The FC was -4? the Rc was 29? gain access to the damper and it was open. Replaced the damper, after the new damper was installed the damper was closed. Once the doors were closed the damper reopened and cold air was coming out. I turn the rc to setting 1 and fc to setting 3. The customer will call if the items on the top shelf keep freezing. Go back with control board and thermistor. No water leaks detected during service."

Arrived onsite for door with rust on it. On inspection the rust is around the steam vent. Pulled the door cover out and it was the wrong one. Ordering the correct door cover W11416371. Office to reschedule when the part arrives. ; ordrng 1 W11416371 (Door panel)

Arrived onsite for lights not working. On inspection found that the lights that I have are for the main dome light. The lights that are out are on the side of the refrigerator. Ordering the correct lights W10876365. ; ordrng 2 W10876365 (Side lights)s

Arrived onsite for a cooktop to replace the previous diagnosed parts. I replaced the module and the cracked cooktop. I configured the cooktop and tested it. All burners are working as designed. Call complete.

"Arrived on site for dryer making a loud screeching noise. Upon arrival confirmed noise complaint and disassembled dryer. Found rollers had failed on left side and used repair kit and sound pads to repair dryer, found noise gone and u it working as designed. Call complete"

Arrived on site for dryer not heating correctly. Upon arrival confirmed failure and found thermostat on exhaust blower had failed and shorted. Replaced fuse and used pressure tests kit and found no vent clogs. Dryer is working as designed. Call complete

Arrived on site for dryer not drying. Upon arrival found stable 240v connection. Tested dryer temps and found unit average 140.3 degrees. Found with pressure device that vent of home has a minor clog preventing airflow and causing heat build up. Informed customer they would need a dryer vent cleaning to prevent further issues and resolve dry times. Also found vent outside missing protective cover and possibly allowing creators into vent from the roof. Call complete

Arrived on site for refrigerator leaking water. Upon arrival confirmed water leak. Found water trails on dispenser door and traced trails back to the ice maker in rc. Found it over filling during tests and water pouring into ice bucket. Replaced valve and tested unit. Found ice maker no longer over filling and unit working as designed. Call complete

"Arrived on site for washer tripping breaker at random. Found outlet power at 122.5vac from L1-N, 122.5 from L1-ground, and 0.031vac from N-ground. Found pump at 20.2ohms, motor windings both at 5.0ohms, actuator at 2.5kohms. Tested washer with laundry on normal wash cycle for an hr and found amp draw never went past 8amps. Called techline and reported findings Sr# 7736926720. Was instructed to have customer call breaker manufacturers to resolve breaker tripping (1-800-386-1911 Eaton elec, 1-800-782-8061 GE, 1-888-778-2733/1-888-SQUARED SCHNEIDER AND SQUARE D electric, 1-800-333-7421 Siemens electric.) No leaks observed and washer working as designed call complete"

Arrived on site for refrigerator making a loud noise and not dispensing ice. Upon arrival confirmed complaint and found auger motor broken and not rotating auger and humming loudly. Replaced auger motor and tested dispenser. Found noise gone and unit working as designed. Call complete

Arrived on site for range not allowing oven to heat properly.upon arrival confirmed failure and found f1e0 in diagnostics. Found control board failing and needing to be replaced. Will need office to reschedule once availability of control is known W11620481.; ordrng 1 W11620481 (Control)

"Arrived on site for dryer, inspected unit and work area. Customers complaint was not heating. Found a bad heating element. Replaced element and suggested the customer to get a vent company to check the vent flow. Job completed."

"Arrived on site for dryer, inspected unit in work area. Customers complaint was making some noises. Found a bad roller and replaced it. Tested unit and its now operating as designed. Job complete."

"Arrived on site to install parts previously diagnosed. Installed new tub, basket, cabinet and gear case. Tested unit is operating as designed. Job completed."

"Arrived on site for microwave combo, inspected unit and work area. Customers complaint was microwave clicking when the microwave door is open. Im ordering the interlocks, UI and the inverter. Office to schedule when all parts are available. ; ordrng 1 W11033422 (Interlock) and 1 W11600321 (Panel) and 1 W11578579 (Inverter)"

"Arrived on site for dryer, inspected unit and work area. Customers complaint was door gasket was frayed. Replaced door gasket and instructed the customer to allow 6hrs to allow to dry before use."

Arrived on site to test unit for not washing properly. Found wash motor not engaging. Verified voltage to wash motor but not responding. Replaced faulty sump assembly and unit now completed diagnostics with no issues. No leaks detected. Job complete.

"Arrived on site to test unit for upper oven latch engaging on its own, light not working properly and unable to heat. Found no issues with harness. Replaced faulty control, tested unit to 350 with no issues. Job complete."

Arrived on site to test unit for no ice production. Ice maker completed diagnostics and called for water but not filling. Found valve not open. Advised owner installation company needs to return to pull built in out and turn water on. Job complete.

Arrived on site to test unit for burners not igniting properly. Found unit working as designed on arrival. Took unit apart and found no signs of damaged wiring or loose connections. Called Techline and no further recommendations at this time. No leaks detected. Job complete. SR#7736925590