We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 01/20/2023
Arrived on site and replaced previously diagnosed console. Replaced console and turned power back on. Unit instantly reading correct temps37in RC and 0 in FC. Used thermal coupler and verified temps were correct. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Hutto, TX 78634
Kimo
Job Details: 01/20/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new turntable motor and the new control and tested unit and found unit operating as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Liberty Hill, TX 78642
Maurice R
Job Details: 01/20/2023
Arrived onsite for IM not dispensing ice. On inspection found that the teeth are blocking the ice from come out. It dispense a few pieces of ice then stops. When you pull the ice bin out there is a few pieces of ice-blocking the hole from letting the ice out. ordering the ice bin assembly. The bin that was on the truck was for the door.; ordrng 1 W11185686 (Ice Bin assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pflugerville, TX 78660
Cliff
Job Details: 01/20/2023
Arrived on site to diagnose a washer that is not cycling properly. Found cam teeth worn to the point its not connecting to main pulley. Replaced cak and belt and advised customer on possible overloading issue. No further repairs needed and no leaks were found at time of service.
We serviced a
LG WASHER
Model WM4270HWA
Near Round Rock, TX 78681
Paul
Job Details: 01/20/2023
"Arrived onsite for a washer that leaks water on the floor and a water stain on the rear of the unit. I tested the unit in diagnostics and found no water leaks from any components. I did confirm a water/detergent trail coming out of the vent at the rear of the unit. I went over detergent use, sudsing, and running the clean washer cycle with the customer. The washer is working as designed at this time and there were no water leaks present at the time of service
We serviced a
KITCHENAID MICROWAVE
Model KHMS2056SSS1
Near Round Rock, TX 78681
Paul
Job Details: 01/20/2023
"Arrived onsite for a microwave that the hood lights and fan are not working correctly on. Mr stated the display touch screen center selections do not function, the door is cracked and the screw tab covers broke off, and the filters are bad and need replacing. I found all the parts that re needed to make the repairsOnly the door screw tab covers and filters were available.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near West Lake Hills, TX 78746
David S
Job Details: 01/20/2023
"Arrived on site for dryer making a screeching noise. I inspected the unit and work area. I found the pulley and guide wheels are not rotating freely. repair kit, which includes the pulley, guide wheels, and belt. I installed the repair kit. I reassembled the unit and tested it. It is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near West Lake Hills, TX 78746
David S
Job Details: 01/20/2023
"Arrived on site for washing ,aching leaking. I inspected the unit and work area. I fill the tub with water and found no active leaks from any of the water lines. I fill the tub twice and found the drawer would start leaking water out the front in the second fill. ordrng 1 W11524105 (Drawer)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near The Hills, TX 78738
Scott
Job Details: 01/20/2023
Arrived on site . Replaced inner door . Dryer is performing properly. No lint build up detected. Job complete
We serviced a
JENN-AIR OVEN
Model JJW2430DS01
Near Austin, TX 78704
Wesley
Job Details: 01/20/2023
Arrived onsite and found shorted keypad with half of the touch panel unresponsive. Advised that the console and control may both need to be replaced. Customer planning to reach out to Jennair customer care before agreeing to repair. ordrng 1 W11236887 (Console)
We serviced a
LG DRYER
Model DLE7177RM
Near Georgetown, TX 78626
Gerry C
Job Details: 01/20/2023
"DLE7177RM Arrived to instal previously diagnosed and ordered parts. I removed and replaced the failed inlet thermistor and tested. The unit heated and cycled as designed.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near West Lake Hills, TX 78746
David S
Job Details: 01/20/2023
"Arrived on site for ice machine not producing ice. I spoke to the customer and found out the original problem is it over produced ice and now wont produce any. I inspected the unit and work area. I found the ice machine empty. I tested the bin the bin thermistor and at room temperature it was reading at 90 degrees. I put the unit through a diagnostics test. I found the water valve slowly suppling water, I removed the water filter and found no change in pressure. I installed the new valve and bin thermistor. I reassembled the unit and tested it. I found it working as designed.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Georgetown, TX 78628
Lou
Job Details: 01/20/2023
"Arrived on site to inspect range cooktop burner not working. Upon further inspection, I updated the model/serial numbers and tested the cooktop burners. I found the front left and right burners take too long to ignite. I cleaned the front right burner cap and retested and it is operating as designed. I cleaned the front left burner cap and retested and it continued to fail. I removed the burner head and cleaned under the burner and cleaned the cooktop and re-installed the burner and retested and it continued to fail. Customer advised the upper oven bake function doesnt work. I tested and found the ignitor is bad; ordrng 1 WPW10406878 (Left front burner head) and 1 WPW10299236 (Burner caps) and 1 W11596211 (Bake ignitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near New Braunfels, TX 78130
Joe Z
Job Details: 01/20/2023
"Arrived onsite for ICE TRAY POPPED OFF.. upon arrival, inspected unit and found tray is detached from icemaker. Need to replace icemaker. Replaced ice maker and test ice maker on diagnostics. Harvest and fill test both passed. Unit is operating as designed. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Waco, TX 76712
Jonathan M
Job Details: 01/20/2023
"Arrived on site for a washing machine that is making a grinding sound. Inspected unit and work area. The customer advised that the sound happens when the unit is draining and spinning. Ran the unit through diagnostics and tested the drain function. Found the grinding noise coming from the drain pump itself. Gained access to the drain pump and remove the drain pump. Found a nail stuck inside the drain pump assembly housing. Removed the obstruction and tested the unit again. The unit began to work and operate as designed. The customer had some questions about the noise level of the unit and so I ran the unit through an auto test. The unit ran as designed with no abnormal sounds present. I did advise them because that they have a die t drive system, the slider may clank when it goes between agitation and spin and they may have noises dur8ng agitation depending on the load size. I did inform them that this is normal operation. The unit is working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78734
Kevin
Job Details: 01/20/2023
"Arrived on site and replaced all parts diagnosed on previous visit, washer cannot be tested there is no power, or water, or drain hook ups available at this time, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Lockhart, TX 78644
Matthew
Job Details: 01/20/2023
Arrived onsite for washer not proceeding through cycle properly. Upon arrival tested unit. Found unit only humming during spin and agitation cycle. Inspected unit and found Failed capacitor. Replaced capacitor and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US0HB01
Near New Braunfels, TX 78130
Leonardo
Job Details: 01/20/2023
Arrived on site to test unit for front burner not working. Test unit and found and switches and elements. Will order new switches office to reschedule ; ordrng 2 W10857622 (LF RF switch)s
We serviced a
IKEA DISHWASHER
Model IUD8555DX4
Near Lakeway, TX 78738
Kevin
Job Details: 01/20/2023
"Arrived on site and replaced pump and motor diagnosed by previous technician, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hutto, TX 78634
Kimo
Job Details: 01/20/2023
Arrived onsite for a refrigerator that Continues to drip after your three hours of dispense water. Upon arrival I found that this was caused buy the dispenser water line whats not inserted right. I adjusted it and tested unit several times and found that the unit is now not dripping after use. I did advise the customer that the unit will drip one quick drop into there cup after sue but should not continue after that. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUDF204ESB00
Near Austin, TX 78703
Wesley
Job Details: 01/20/2023
Arrived onsite and replaced the ui and the harness together. Symptom unchanged. Power cycled and still the cool on button is unresponsive. Advised that due to history it is likely the foamed in wire harness is making a poor connection. Customer is going to call kitchenaid customer care. Service management to follow up. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78717
Paul
Job Details: 01/20/2023
Arrived onsite for a refrigerator with the lights going out again. The customer said they stayed on and worked correctly until about a week ago. The customer also stated that before the control was replaced the first time the lights were going out constantly. I replaced the LED control again. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Lockhart, TX 78644
Matthew
Job Details: 01/20/2023
Arrived onsite to replace faulty gearcase. Upon arrival inspected unit. Disassembled and replaced gearcase. After replacement tested. Found when spin is ramping up the whole basket rocks back and forth. As speed picks up then the frame begins to shake. Called tech line for assistance. Spoke to Sterling replace inner basket and hub at the same time. SR#7735542525. Office to reschedule ; ordrng 1 W10752719 (Basket) and 1 W10528947 (Hub)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Lampasas, TX 76550
Tyler
Job Details: 01/20/2023
Arrived on site for freezer making a loud noise. Upon arrival confirmed issue and sound. Traced sound back to compressor compartment. Low side line was rubbing up against compressor as well as drier rubbing against compartment flooring. Was able to add sound pads to low side line and drier. Found noise no longer present. Call complete ; ordrng 1 W11113654 (Pad (from truck stock) dont order)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Liberty Hill, TX 78642
Maurice R
Job Details: 01/20/2023
Arrived onsite for washer that did not spin. On inspection found that the unit in diagnostics mode only filled water in the unit then shutdown. Tested the capacitor and it was bad. I replaced the capacitor and the actuator. Reran diagnosed mode and it finished the diagnostics test this. The unit is operating as designed.
We serviced a
GE REFRIGERATOR
Model GSCS3KGYAFSS
Near Georgetown, TX 78626
Gerry C
Job Details: 01/20/2023
"GSCS3KGYAFSS Arrived to instal previously diagnosed and ordered parts. I removed the damaged section of tubing and installed it and the replacement connector. Upon testing, the UI and associated lights in the dispenser would momentarily go out for several seconds and then return, with no dispensing or water valve that could be heard. I removed the control cover and found three capacitors visibly puffed and requiring control replacement. I advised the extended warranty company of my additional findings and the cost of the replacement control; ordrng 1 WR55X10942C (Main Control)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Leander, TX 78641
Maurice R
Job Details: 01/20/2023
Arrived on site for oven not working. On inspection found that the L2 wire on the terminal block was burnt off and the terminal block has damage to it. Ordering a main wiring harness. Tested the bake element in it was 16 ohms and the broiler element was 23 ohms.; ordrng 1 W11416047 (Main harness)
We serviced a
KITCHENAID WINE COOLER
Model KUBR214KSB00
Near Austin, TX 78717
Paul
Job Details: 01/20/2023
Arrived onsite for a wine cooler not cooling correctly. I found the unit installed upstairs in a game room under a countertop. It is installed on carpet with an 1/8 clearance on each side and about a 1/4 on top. The unit will not come out very easy. It feels like its gonna rip the carpet up. The feet are installed on the front but the lower panel is in a bind because of the carpet and its causing the lower panel to bow outward in the center not allowing the door to activate the door switch and turn the fan on. I was able to pop the panel back in and the fan started working and the unit started cooling down. I explained to the customer what was happening and advices changing the flooring under the cooler or to watch for that panel starting to bow again. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS04
Near Austin, TX 78746
David S
Job Details: 01/20/2023
Arrived on site for water dispenser not working. I inspected the unit and work area. I found the reservoir frozen over. I replaced the gaskets so the the reservoir is now sealed from the evaporator air flow. Please allow 48 hours for the reservoir to thaw and water to flow. Job complete.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near New Braunfels, TX 78130
Joe Z
Job Details: 01/20/2023
Arrived onsite for F0-E2 over suds. Upon arrival inspected unit . Found that all the water is not draining. Disassembled unit and found drain filter completely clogged. Cleared debris and test unit with quick cycle. Unit is now operating correctly. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Kempner, TX 76539
Tyler
Job Details: 01/20/2023
Arrived on site for washer needing previously diagnosed harness. Upon arrival reconfirmed issue. Installed harness and reassembled and tested unit. Found washer working in diagnostics and a normal wash cycle with cloths in it and no leaks. Call complete
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Belton, TX 76513
David Z
Job Details: 01/20/2023
"Arrived on site to diagnose washer that is leaking water in varying amounts fairly consistently. Customer says they find it usually later in the cycle and the amount changes, last 3 loads did not leak at all. I ran the unit in diagnostics and checked for leaks. Found no leaks at valve or housing. Checked the drain and found water leaking from the internal drain hose, where it meets the rear panel at the plastic. ordrng 1 W11246418 (Internal Drain hose)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Salado, TX 76571
Gerry C
Job Details: 01/20/2023
"KUIX505ESS1 Arrived to inspect fill issue. After the prior repair, the customer advised me the unit had produced one to two rime and then resumed the endless fill issue. I removed and replaced the main control and the circulation/water level pump and tested. The issue appeared to be resolved as the unit filled for initial flush and then production levels and cycled the compressor on, after ceasing water fill. I entered service test mode and set the unit to the thick ice setting and then attempted a second user mode entry and test. Both fills were to the correct level and shut off at the correct and expected times. The customer will contact us if there are further issues. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Belton, TX 76513
David Z
Job Details: 01/20/2023
Arrived on site to diagnose refrigerator that had lost cooling in RC. Unit began working normally and no services were needed. No charges due to no service rendered. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78756
Wesley
Job Details: 01/20/2023
Arrived onsite for unit not cooling with sound of compressor not kicking over and found unit had restored functionality the morning of the service. Customer had not performed a five minute reset to address a sequencing glitch. Verified no defrost issues or water issues with the deli drawer. Or evap drains. Advised customer to monitor and reset in event of repeat failure. All else checks good. Unit is currently operating as designed.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Pflugerville, TX 78660
Kimo
Job Details: 01/20/2023
"Arrived onsite for a washer that is making and screech noise when in spin. Upon inspection I found no leak at the garage case at this time. But I did find that the was belt dust under the machine and the cam had some premature wear on it. I replace both of them and tested unit several times, one in diag mode and found unit operating as designed the I ran a quick wash cycle and found it good then a drain and spin cycle and found it good. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Pflugerville, TX 78660
Kimo
Job Details: 01/20/2023
Arrived onsite for a cooktop that is tripping the breaker when plugged in. Upon inspection I found that the unit has short to ground in the harness. I replace the harness and tested the unit and that the issue was no longer present and the unit operated as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Lockhart, TX 78644
Matthew
Job Details: 01/20/2023
Arrived onsite for washer shaking. Upon arrival inspected unit. Put in diagnostics and found no stored error codes. Ran auto test and all passed. Ran high spin test and had no issues. Found that loading needed adjustment. Instructed customer on proper loading of the unit as stated in use and care guide. Unit is functioning as designed . Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near San Marcos, TX 78666
Matthew
Job Details: 01/20/2023
Arrived onsite for for door clicking when opened. Upon arrival inspected unit. Found during installation the leveling was not correct and the grill was contacting the door hinge cover. Adjusted leveling and now ther is no clicking noise. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG55OS0HZ2
Near Austin, TX 78748
Scott
Job Details: 01/20/2023
"Arrived on site for oven not turning off . Ran diagnostics, no error codes . Found oven will not shut off if on . Replaced control . Unit is functioning properly now . No gas leaks detected at time of service . Job complete ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Waco, TX 76712
Jonathan M
Job Details: 01/20/2023
"Arrived on site for a dishwasher that will not drain. Inspected unit and work area. The customer advised that their drain hose had been stuffed with oil and that he attempted to clean it out but was unsure if they had gotten it completely cleared out. Tested the unit and did confirm the customers complaint. Attempted to use a shop vac on the drain hose going into the garbage disposal and could not remove any water. Due to the installation, had to get the maintenance guy to remove the dishwasher for me and found the drain hose extension the root cause of the issue. Replaced the drain hose extension and tested the unit. The unit began to work and operate as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW2
Near Lakeway, TX 78738
Scott
Job Details: 01/20/2023
"Arrived on site for washer leaking . Ran valve test and found leaking from valve . Replaced valve . Ran diagnostics all checked normal. No water leaks detected. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near New Braunfels, TX 78130
Andrew
Job Details: 01/20/2023
Arrived on site to test unit for door not level and not closing properly. Found door has to be excessively shoved to close due to not being leveled. Leveled unit and adjusted door. Door is now closing as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS9556ESS02
Near Georgetown, TX 78633
Lou
Job Details: 01/20/2023
"Arrived on site to inspect cooktop ignitors continuously arcing. Upon further inspection, the customer advised that the middle burner will keep clicking when other burners are on. I tested all burners and found the middle burner and the front right burner flames are too high and spreading out wide. I found the caps were on the incorrect burners and corrected and retested. I found the same burners were still too high and wide. I found the front right torch burner cap ring was on the middle burner and the spring was installed incorrectly. I placed the ring and spring back on the front right burner correctly and retested and the unit is operating as designed. The customer advised that they have a cleaning company come in and clean their home and are cleaning the cooktop. I recommended the customer take a photo of the cooktop so theyll know, in the future, the correct placement of the caps. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID OVEN
Model KODE500EBS20
Near Lockhart, TX 78644
Leonardo
Job Details: 01/20/2023
Arrived on site to test unit for unit not getting to temp. Test unit and found unit of by 10?. Calibrated unit 10 test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Austin, TX 78703
Wesley
Job Details: 01/20/2023
Sr#7735542288 arrived onsite and called techline for after replacing the latch the Control burnt out from a shorted load. Derek at techline recommendation to replace the latch and control and pump. Ordering to complete repair. ; ordrng 1 W11307244 (Latch) and 1 W11498797 (Control) and 1 W10919003 (Pump)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Temple, TX 76502
David Z
Job Details: 01/20/2023
"Arrived on site to follow up on washer that was not spinning clothes out. Found no error codes present. Ran unit with no clothes, and didn't see any abnormal issues. Loaded unit with some towels and rinse / tried to spin out. Found excessive movement in the tub and basket and banging into the walls. Washer will stop from spinning up to a high speed spin due to banging from excessive movement. Tub and basket are good, recommend we replace shocks and springs to reduce the excessive movement. ordrng 2 W11314394 (Spring)s and 4 W11316766 (Shock)s"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Georgetown, TX 78628
Maurice R
Job Details: 01/20/2023
Arrived onsite for washer not starting. Put unit into diagnostics mode and found that the cold water was not getting dispense. The washer would start up until it sensed the cold water valve working. Tested the voltage to the valve and it was present. Installed new valve and retested unit. When I called for water this time it dispense the cold water to the unit. I but the unit into diagnostics mode in Ramon the tested . It completed the auto test without any errors this time. No water leaks detected during service and the unit is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Georgetown, TX 78628
Maurice R
Job Details: 01/20/2023
Arrived onsite for washer not starting. Put unit into diagnostics mode and found that the cold water was not getting dispense. The washer would start up until it sensed the cold water valve working. Tested the voltage to the valve and it was present. Installed new valve and retested unit. When I called for water this time it dispense the cold water to the unit. I but the unit into diagnostics mode in Ramon the tested . It completed the auto test without any errors this time. No water leaks detected during service and the unit is operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Driftwood, TX 78619
Kevin
Job Details: 01/20/2023
"Arrived on site and found customer is experiencing water dripping from the left front corner after cycle is completed. Removed front door panel and found water is getting around door seal, sent a short video to KB/service management. Found soap buildup on door seal and after cleaning it also found dishwasher is pushed too far back, Side of door is making contact left hand side, Builder used top mount locations and front may not be square. Moved dishwasher forwards until door clears cabinet when it is closed."
We serviced a
WHIRLPOOL DISHWASHER
Model GU2455XTSS3
Near Austin, TX 78701
Wesley
Job Details: 01/20/2023
"Arrived onsite for not washing and determined failure of the sump motor capacitor. Advised the sump and motor would need to be replaced to repair. Completed repair and tested. All checks good.
We serviced a
LG WASHER
Model WM2487HRM
Near Georgetown, TX 78633
Lou
Job Details: 01/20/2023
"Arrived on site to inspect washer error code and water not shutting off. Upon further inspection, customer turned the water source on and I placed unit in diagnostics and tested. Once the unit was done with testing, the water continued to flow into the drum with the unit turned off. I turned the water off at the wall. I removed and replaced the valves and retested and unit is operating as designed. I found a large amount of debris inside the valve screens and showed the customer my findings. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Georgetown, TX 78628
Maurice R
Job Details: 01/20/2023
"Arrived onsite for dishwasher not drying. On inspection the unit had no rinse aid, informed the customer on having to use rinse aid on the new units. I but the unit in diagnostics mode to make sure the heating error is working properly. Did not ind any issues with the unit. The unit is operating as designed and no water leaks detected during service."
We serviced a
MAYTAG WASHER
Model MVWB865GW
Near New Braunfels, TX 78130
Joe Z
Job Details: 01/20/2023
"Arrived onsite for WASHER IS MAKING A GRINDING SOUND WHEN SPINNING OUT. Upon arrival ran diagnostics and there are no saved error codes. Ran high speed spin, low speed spin and agitation on components test. Unit operates with no abnormal sounds. Inspected gearcase and found oil residue on all lower components . Also tried removing agitator and is seized to shaft. Need to replace gearcase, agitator, stator, rotator and clutch. Need AUTHO. Office to reschedule ; ordrng 1 W11550891 (Agitator) and 1 Autho (Autho)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Austin, TX 78737
Kevin
Job Details: 01/20/2023
"Arrived on site and found saved error code F3E3,F0E4. Found hot and cold water are installed properly. Replaced control board, discussed correct loading procedure with customer, if it continues will need to bring back valve assembly with valve harness, job complete"
We serviced a
WHIRLPOOL DRYER
Model LEB6200KQ0
Near Austin, TX 78746
David S
Job Details: 01/20/2023
Arrived on site for dryer not tumbling. I inspected the unit and work area. I found the belt has broken. I removed the inner basket and found the pulley has lost its smooth plastic cover. I installed the repair kit and reassembled the unit. I tested it and found it working properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cedar Creek, TX 78612
Joe Z
Job Details: 01/19/2023
"Arrived onsite for NOT FINISHING CYCLES ALL THE WAY THROUGH- NOT RINSING/SPINNING- CLOTHES ARE DAMP- GRINDING NOISE . Upon arrival ran diagnostics and got error code F8-E1 long fill, no fill. Ran manual components test and cold valve hums and only allows a trickle of water. Need to replace valve, also found belt is worn causing squeaking and dogs in agitator cam have fallen out of place and need to be replaced. replacement of agitator cam, belt , bolt and valve. Ordering agitator cam, bolt and valve. Returning with belt. ordrng 1 285809 (Agitator Cam) and 1 W11210459 (Fill valve) and 1 W10003790 (Bolt)"
We serviced a
JENN-AIR COOKTOP
Model JED4430WS01
Near Georgetown, TX 78628
Lou
Job Details: 01/19/2023
"Arrived on site to inspect cooktop burners not operating. Upon further inspection, customer advised the front left and back right burners werent functioning. Previous tech diagnosed the unit needing the front left and back right burners and main control; ordrng 2 WPW10190396 (Main control)s"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Austin, TX 78746
Leonardo
Job Details: 01/19/2023
Arrived on site to test unit for fan not working. Test unit and found flap was not opening due to installation. Removed unit secured flap correctly test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Cedar Creek, TX 78612
Joe Z
Job Details: 01/19/2023
Arrived onsite to install previously ordered parts. Replaced control W11607637. Test unit and unit operates as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Dripping Springs, TX 78620
Luis
Job Details: 01/19/2023
"Arrived on site for no ice and loud noise. Removed compressor cover found defective water valve allowing water line to pull out of valve,replaced defective water valve tested icemaker water filled icemaker with no leaks. Found freezer gasket not sealing remolded gasket checked door seal good. Loud noise from damper control replaced damper control no loud noise from new damper control.; used 1 WPW10594329 (Damper control) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Sunset Valley, TX 78745
Wesley
Job Details: 01/19/2023
Arrived onsite for washer not able to wash and found broken strike. Ordering strike to repair all else checks good. ordrng 1 W11457841 (Strike)
We serviced a
WHIRLPOOL FREEZER
Model Krsf705hps00
Near Austin, TX 78738
Luis
Job Details: 01/19/2023
"Arrived on site for water leaking. Found water leaking between fill tube and coupling on icemaker line,disconnected and reconnected line to coupling ran icemaker fill test passed no leaks.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Round Rock, TX 78665
Lou
Job Details: 01/19/2023
"Arrived on site to inspect washer tearing clothing. Upon further inspection, the customer provided examples of items that have been torn from the washer (photos). Using my microfiber cloth, I checked the basket for any burs in the metal and removed the agitator and checked it as well and found no issues. Customer advised of the type of wash cycle they performed when the items were torn. I placed the agitator back in the basket and placed the unit in diagnostics and tested. No error codes present. The unit operated as designed. I made recommendations for use and care, as well as detergent use (for future water softener system installation). No repairs needed at this time and no water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Georgetown, TX 78626
Lou
Job Details: 01/19/2023
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared he code and continued with testing. Once the unit filled and the sump motor came on, I found the water leaking from the motor area. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. I contacted the property manager (Kerri) and advised of my finds and repairs. No water leaks observed at the end of service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS02
Near Austin, TX 78703
Wesley
Job Details: 01/19/2023
Arrived onsite and repaired unit by replacing the paddles and icemaker. Tested and found all is operating as designed. Advised customer on repair.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Austin, TX 78704
Wesley
Job Details: 01/19/2023
Arrived onsite and repaired unit by replacing thermistors for refrigerator evap according to previous diagnosis. Ad used customer on repair. All checks good.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS01
Near Austin, TX 78731
Wesley
Job Details: 01/19/2023
"Arrived onsite and found unit had filter stuck half way in housing. Was able to remove and inspect filter. All checks good with filter. Installed filter and tested, unit is now operating as designed. Advised customer on repair."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Marcos, TX 78666
Kevin
Job Details: 01/19/2023
"Arrived on site and found wash motor has failed after replacing wash motor dishwasher will now complete a diagnostic cycle. Discussed running hot water until hot at kitchen sink, correct detergent usage, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Taylor, TX 76574
Cliff
Job Details: 01/19/2023
Arrived on site to diagnose a range with a damaged glasstop. Found heat damage on lf burner area of glass. Ordering correct glass and office to set return appointment.; ordrng 1 W11165675 (Glass)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Liberty Hill, TX 78642
Maurice R
Job Details: 01/19/2023
Arrived onsite for washer plate stuck. I pulled the washer plate in installed the collar. Tested unit and it operating as designed
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Austin, TX 78745
Scott
Job Details: 01/19/2023
"Arrived on site for washer not spinning load out and poor wash performance. Ran diagnostics and got low water flow error , in test wash found cold water restricted . Removed hose and found debris clogging valve filter . Removed filter cups on valves and cleared supply line . Reran diagnostics all checked normal. No water leaks detected at time of service. If it happens again recommend sending both vales and replace . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Round Rock, TX 78681
Kimo
Job Details: 01/19/2023
Arrived onsite in install previously diagnosed parts. Upon arrival I installed the new latch and tested unit and tested unit and found unit operating as designed. Job completed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Georgetown, TX 78628
Gerry C
Job Details: 01/19/2023
"Arrived to inspect noise in FC. I found a mass of ice had built up and removed it,correcting the fan noise. In prior service, the unit had not been set to standard defrost and I corrected the setting. The FC door was hanging out too far at the top, causing an insufficient seal. The RC evap was showing signs of frosting, but was caught it time to prevent issue. The customer did not want to have controls installed with updated software. All loads and thermistors tested within MFG specifications and the defrost heater was operable. Due to the prior missed items, I am applying our warranty for this service. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Austin, TX 78738
Luis
Job Details: 01/19/2023
"Arrived on site for condensation in fresh food compartment. Found mullion rail not closing properly in channel,replaced defective mullion rail tested door operation good,good seal."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Waco, TX 76710
Jonathan M
Job Details: 01/19/2023
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that they had a previous company come out who had already replaced the water valve and control and theyve had nothing but problems since both repairs. They advise the unit will go into a wash and will stop in the middle of the cycle. They advised that they can run the unit through drain and spin to finish out the cycle but could not get the unit to finish any cycle unless they ran super light loads. Ran unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and found the unit run as designed until the drain portion of the cycle. Found When the drain pump started, I could not hear water flow draining out. Checked behind the washer and found that the drain hose being used was about 8 feet long and was pushed down into the drain pipe about 3 1/2 feet. Pulled up the drain hose and found mold and mildew on the bottom side of the drain hose indicating a siphoning condition happening during the drain portion of the cycle potentially causing the unit to error out and stop. Cut down the drain hose to where the drain hose was 6 inches into the standpipe. Test of the unit again in the unit begin working operate as designed. Had a customer run a load of clothes and the customer called back stating that the unit ran as designed and completed the cycle. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Andice, TX 78628
Kimo
Job Details: 01/19/2023
Arrived onsite for a oven that with turn itself on and off. Upon arrival the customer demonstrated to me what was going on. I replaced the control and advise the customer to connect the unit to Wi-Fi so that it can get its firmware updates. Then I tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Leander, TX 78641
Kimo
Job Details: 01/19/2023
Arrived onsite for a cooktop with a middle burner that has an erratic flam. Upon inspection I found that the orifice where clogged. I cleaned them and adjusted the center burner valve and tested the unit several times and found that the unit in now operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Austin, TX 78738
Luis
Job Details: 01/19/2023
"Arrived on site for frost in freezer section. Found small gap on corner of lefts side freezer door gasket,light leaking through corner section,adjusted gasket raised freezer door if issue continues will need a new freezer door and name plate"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78751
Wesley
Job Details: 01/19/2023
Arrived onsite and found unit is not filling with water. Found cause damage to the wiring. Advised customer on findings and documented with pic
We serviced a
JENN-AIR OVEN
Model JJW2430DS02
Near Austin, TX 78734
Leonardo
Job Details: 01/19/2023
Arrived on site to replace console. Relaxed console test unit and unit pre heated to 350 job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Bastrop, TX 78602
Joe Z
Job Details: 01/19/2023
Arrived onsite for no operation. Upon arrival test unit and UI is not responding. Removed control for inspection . Cannot proceed with repairs. Uploaded pictures to SD
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near New Braunfels, TX 78132
Kevin
Job Details: 01/19/2023
"Arrived on site and inspected washer and found control board and valve have burnt out, took one picture. Both will need to be replaced; ordrng 1 W10812418 (Control) and 1 W11173599 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ2
Near Uhland, TX 78640
Matthew
Job Details: 01/19/2023
Arrived onsite for washer not getting water. Upon arrival inspected unit. Found supply off. Established supply and tested. Unit tested good. Ran normal load and is getting water. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near Jarrell, TX 76537
David Z
Job Details: 01/19/2023
"Arrived on site to diagnose range with non functioning front left burner. Tested unit and found switch ok, element unpowered. Removed cooktop and found wire unplugged from element. Plugged in wire and tested. Verified unit working as designed. Call complete."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4236ADS2
Near Andice, TX 78628
Maurice R
Job Details: 01/19/2023
Arrived onsite for vent fan not working. On inspection found a short in the wiring. Fixed the short and tested unit it working as designed.
We serviced a
KITCHENAID RANGE
Model KFEG500ESS6
Near Bastrop, TX 78602
Joe Z
Job Details: 01/19/2023
"Arrived onsite for Element(s) Not Working . Upon arrival test unit and found the front left burner gets too hot, stays hot, and does not cycle. All other burners and oven operate correctly. Need to replace left front infinity switch. Ordering left front infinity switch. Office to reschedule ; ordrng 1 W10857622 (Left front infinity switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lorena, TX 76655
Jonathan M
Job Details: 01/19/2023
Arrived on site for a refrigerator that is making a knocking sound when the refrigerator door is opened. Inspected unit and work area. To confirm the customers complaint and found the damper control making the noise. Went ahead and replaced the damper control and reassembled the unit. The customer advised that the right hand pantry drawer seems to get off track sometimes and they wanted to see if we could just replace the side rail on the right side. When ahead and ordered the side rail and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11225684 (Side rail pantry)
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGW3
Near Austin, TX 78745
Wesley
Job Details: 01/19/2023
"Arrived onsite and found shorted heater, replaced heater, unit is now operating as designed. Advised customer on repair.All checks good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Austin, TX 78737
Leonardo
Job Details: 01/19/2023
Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Kyle, TX 78640
Scott
Job Details: 01/19/2023
Arrived on site replaced ice maker and fan and pantry door . Ran IM test all checked normal. No water leaks detected at time of service . Job complete
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Salado, TX 76571
Gerry C
Job Details: 01/19/2023
"MED7230HW3 Arrived to inspect code. I found F3E3 and F2E1 stored in memory. Inspection revealed an open circuit from the control and upon inspecting the heating element housing, I found the inlet thermistor only partially in place. After positively securing the connector, the issue was resolved and further testing revealed all functions were present and as expected. Operational test good, steam dryer, no leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Bastrop, TX 78602
Joe Z
Job Details: 01/19/2023
"Arrived onsite for unit not washing . Upon arrival ran diagnostics and got error code F4-E3 motor not operating. Test motor , am getting correct voltage. Need to replace sump and motor. Replaced sump and motor W11025157. Test unit and is operating as designed. No leaks present at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS02
Near Austin, TX 78730
David S
Job Details: 01/19/2023
Arrived on site for fridge not making ice. I spoke to the customer and found out the unit is not dispensing ice. I gained access to the dispenser motor and tested voltage. I found the motor receiving voltage. Indicating a failed motor. I am ordering the dispenser motor. ordrng 1 WP2212363 (Motor dispenser)
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Georgetown, TX 78628
Lou
Job Details: 01/19/2023
"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that their maintenance crew had checked the unit and heard the noise and after they left, the noise stopped. I tested the unit and it is operating as designed. I raised the top panel and removed the front panel and found a penny at the bottom of the front panel. I found on the drum front seal where the penny had been rubbing and eventually got caught where the drum seals meet and fell to the bottom of the unit. Reassembled the unit and retested and it continues to operate as designed. Advised the front office staff of my findings. No lint observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model KBHS109BSS00
Near Belton, TX 76513
David Z
Job Details: 01/19/2023
"Arrived on site to diagnose microwave that is not starting cooking cycles. Tested unit and found it just stays on start, unit won't count down. Entered diagnostics and found an F2E1 error for stuck key. Tried to test relays and couldn't get any relays to start due to stuck key error. Customer advised we need to replace the console to resolve the stuck keys and proceed with testing from there. ordrng 1 WPW10420954 (Console) and 1 W11033422 (Interlock Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78130
Kevin
Job Details: 01/19/2023
"Arrived on site and found drain hose is sharing connection to garbage disposal with reverse osmosis, discussed with homeowner how this can cause water to backflow into dishwasher and keep it from draining properly or overflowing it. Recommended that reverse osmosis company should be contacted, a saddle type drain connector should be used instead. A machine cleaner like washer magic or affresh could be used to remove smell, Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near New Braunfels, TX 78130
Kevin
Job Details: 01/19/2023
Arrived on site and inspected microwave and found customer has already replaced lightbulb and its still not working. Confirm connections to housing are good will need to bring back control board to correct issue. Also found metal skin on microwave door is lifted/bubbled on outer left-hand side causing it to drag against microwave body. A new door will also be needed.; ordrng 1 W11342846 (Control) and 1 W11173823 (Door)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Liberty Hill, TX 78642
Maurice R
Job Details: 01/19/2023
Arrived onsite for MW light not working. On inspection found that there was a little heating around the connector of the socket. Replaced socket and replaced the customer bulb back in and it did not work. I replaced the bulb and the light started working . Charged customer for bulb.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Round Rock, TX 78665
Vincent
Job Details: 01/19/2023
"Arrived on site for oven, inspected unit and work area. Installed new parts ordered. Unit is now operating as designed. Job completed."