Service History 242 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Austin, Texas 78754

Matthew

Job Details: 01/31/2025

Arrived onsite for unit leaking water. Upon inspection found ice maker water line had a hole in it. Cut out hole and spliced water line back together using truck stock5/16 connector 2300868. Tested unit is now functioning properly and as designed to. No leaks present at this time job completed

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Bastrop, Texas 78602

Joe Z

Job Details: 01/31/2025

"Arrived on site for not drying correctly and rust marks staining clothes. Upon arrival, inspected unit. Found rusting inner door and lots of rust stains on lint screen. Also found lint screen is not fitting correctly in grill. Ran vent test and failed. Unit is operating correctly. Need to order lint screen, grill, and inner door. Office to reschedule ; ordrng 1 W10120998 (Lint screen) and 1 W11086603 (Grill) and 1 W11679613 (Inner door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ12

Near Austin, Texas 78723

Tim M

Job Details: 01/31/2025

"Arrived on site to test unit for freezing food in RC. Upon arrival inspected unit, found fill funnel is leaking causing ice buildup on the FC fan shroud. Also caused the damper to be frozen shut causing freezing air to constantly be sent into the RC. Replaced diffuser (W11645127) and attached fill tube extension (WPW10496649) from truck stock to the fill funnel. Sealed around the back liner and tested, fill funnel is no longer leaking and damper is opening and closing properly. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Jarrell, Texas 76537

Tyler

Job Details: 01/31/2025

Arrived on site for dishwasher not turning on. On arrival found unit it was connected 5o an external power switch and switch was off. Instructed customer on power switch and how to get the best drying performance from unit. Found no leaks and unit works as designed no parts installed call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Cedar Park, Texas 78613

Daniel A

Job Details: 01/31/2025

"Arrived on site to inpect refrigerator not cooling. Upon further inpsection, I checked temperatures and measured 43 RC and 32RC. Igained access to the evaporator coil and found that it does not have a good and full frost pattern, indicating a sealed system problem. I am ordering the compressor W11580057 evaporator W11546692 access valve W11506635, and drier WPW10143759. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evaporator) and 1 W11506635 (Access valve) and 1 WPW10143759/ (Drier)"

We serviced a

MAYTAG DISHWASHER

Model MDB7749AWB2

Near Austin, Texas 78732

Scott

Job Details: 01/31/2025

"Arrived on site for dishwasher not draining . Talked to customer dishwasher will sometime just shut off , or not startingor accepting commands at times . Found dishwasher not responding to commands . Found ui console failing . Ordering console and vent . No parts installed . Call to set return . ; ordrng 1 W10811148 (Control panel) and 1 WPW10164259 (Vent)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near McGregor, Texas 76657

Jonathan M

Job Details: 01/31/2025

Arrived on site for a washing machine that will not drain. Inspected unit and work area. The customer advised that they were in the middle of a wash.Cycle and the unit would not drain or unlock. They must they were able to remove the water and get it unlocked but they didn't try again. I did confirm the customer's complaint and checked resistance from the control down to the drain pump. I found it open and checked again at the drain pump. I found proper resistance at the drain pump indicating a failed wire harness. I replaced the wire harness and tested the unit. I found the unit working and operating as designed. Call complete. W11643701.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Bartlett, Texas 76511

Lou

Job Details: 01/31/2025

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed until it went into spin mode, at which time, the unit began to make a loud metal on metal screeching noise. Tilted the unit back and removed the Pulley shield and found belt residue in the shield and found where the belt had been slipping on the pulley and motor pulley. Removed the pulley from the cam and found gearcase oil on the cam and pulley. I removed and replaced the gearcase, cam and belt and calibrated the unit and retested. Unit is operating as designed. No water leaks observed during service, job completed. W11449840, W11239857, W10721967"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Pflugerville, Texas 78660

Daniel A

Job Details: 01/31/2025

"Arrived on site to inspect the washer, making unusual noises. Upon further inspection, I gained access to the underside of the washer and found that the sputch had started to get jammed up and cut by the gearcase frame. I am ordering a cam assembly, and I am also ordering a new belt since it felt stretched out. No water leaks were observed during service. I am scheduling for 2/6 W11239857 W10721967; ordrng 1 W10721967 (Splutch) and 1 W11239857 (Belt)"

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Lorena, Texas 76655

Jonathan M

Job Details: 01/31/2025

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the user interface and tested the unit. I found the unit working and operating as designed. Call complete. W11158457.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW11

Near Lorena, Texas 76655

Jonathan M

Job Details: 01/31/2025

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, drier, and access valve and charged the unit up with nitrogen to 250 psi pressure. I found no leaks present for twenty minutes. I vacuumed down the unit to negative thirty psi inbound pressures, hold again for another ten minutes. I charged the unit up with 50g of R600 refrigerant. I tested the unit and found the unit working and operating as designed. Call complete. W11506635, WPW10143759, W11504449, and W11582579."

We serviced a

MAYTAG DRYER

Model MGD4500MW1

Near Austin, Texas 78749

Tim M

Job Details: 01/31/2025

"Arrived on site to test unit for long dry times. Upon arrival customer stated unit takes multiple cycles to dry clothes, up to 6. Also mentioned that there is no lint on the screen after cycles. Ran a vent test and found poor airflow. Disconnected vent and ran another vent test, airflow good. Advised customer that there is some sort of issue with the venting system. A restriction is causing all the moist hot air to stay inside the drum and causing long dry times. Advised to hire a professional company to get the vents cleaned out. Contacted techline to document SR#7740862501, per techline vent test is showing unit is running as it should. No parts recommended. If customer has any questions she can contact WPL or the office. Unit is running as designed, no gas leak detected, no parts installed, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Round Rock, Texas 78665

Sterling

Job Details: 01/31/2025

On arrival clarified complaint of f9e1 error code. Visual inspection of d4ain shows disposal has been o error flowing into drain line. Ran diag cycle and unit won't drain but pump activated. Replaced pump and reran test unit is now draining correctly. Advised customer on importance of emptying the disposal before running dishwasher. Job complete installed w11412291

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Kyle, Texas 78640

Leonardo

Job Details: 01/31/2025

"Arrived on site to test unit for unit not starting. Test unit and found start button not responding. Found bad control board, replaced board test unit and unit test good job compete. W11683480"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Lockhart, Texas 78644

Andrey

Job Details: 01/31/2025

"Arrived on site to replace previously diagnosed control, replaced and tested unit is now running as designed no leaks detected job complete installed W11607637"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, Texas 78727

Andrew R

Job Details: 01/31/2025

Arrived onsite for previously diagnosed parts. I replaced the pump and motor assembly and the OWI sensor. Unit runs and drains as designed. I inspected underneath for water leaks and no leaks are sighted at time of service ice. I did find the drain lines clogged and I cleared them out. Unit is operating as designed. Call complete. Installed W11416362 PUMP&MOTOR AND W11410464 SENSOR.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Austin, Texas 78729

David Z

Job Details: 01/31/2025

"Arrived on site to diagnose washer taking long to wash. Talked to homeowner (assumed) prior to arrival who said to talk with the folks at the house. I was told on arrival nothing was wrong with the washer, and it was the dryer that did not work. When I inquired about warranty / payment the person onsite said to just call the number we had on the ticket for payment / estimate etc, but the person I called said to handle it with the people on site. Talked to MS and advised her of the situation. No work performed, left the site. Noone on site was prepared to pay for the work. No signature captured, no work performed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Leander, Texas 78641

Daniel A

Job Details: 01/31/2025

"Arrived on site to inpsect washer making a grinding noise, upon further inpsection, I gained access to the underside of the washer and found that the cam assembly was not shifting correctly and causing the pully to grind against the cam. The actuator was not operating properly. I am ordering the splutch W10721967 and actuator W11481722. I am scheduling for 2/7.no water leaks observed during service; ordrng 1 W10721967 (Splutch) and 1 W11481722 (Actuator)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Granger, Texas 76530

Lou

Job Details: 01/31/2025

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed until it got to the spin mode and began to make a loud metal on metal screeching noise. Tilted the unit back and found the belt with some slack and removed the cam pulley and found gearcase oil on the cam and pulley. I advised the customer of my findings and am ordering the gearcase, cam and belt and scheduled return service for 02/07/25 AM call. No water leaks observed during service. ; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam assembly) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ01

Near San Marcos, Texas 78666

Andrew

Job Details: 01/31/2025

Arrived on site to test unit for console not responding. Verified multiple inputs needed for console to respond to commands. Replaced console(W11659261) and unit is now working as designed. Advised customers to download app and connect unit to wifi to ensure latest software updates. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Jarrell, Texas 76537

Tyler

Job Details: 01/31/2025

"Arrived on sitw for range tripping breaker. On arrival found 241 l1-2, 120 l1-n, l2-n, 0 g-n. Replaced w11594224 co troll, w10856603 broil element, w11182108 bake element. Found amp draw was 10-14 amps and documented issue with techline sr#7740863940. Unit works as designed call complete"

We serviced a

WHIRLPOOL OVEN

Model WFES3530RS0

Near Canyon Lake, Texas 78132

Andrey

Job Details: 01/31/2025

"Arrived on site to test unit for not heating properly, tested unit found incoming voltage is not correct, no voltage on L2 and get 120vac G-N, explained to contractor and it will be fixed, at this time job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW500CMW0

Near Canyon Lake, Texas 78132

Andrey

Job Details: 01/31/2025

"Arrived on site to test unit for not latching, tested unit found lid not closing all the way do to back screws not allowing it to, adjusted screws and tested, unit is now running as designed no leaks detected job complete no part's installed"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Liberty Hill, Texas 78642

Wesley

Job Details: 01/31/2025

"Arrived edge onsite for cracked lid support replaced lid and strike to repair. Unit is now operating as designed. Advised customer on repair. W11470212, W11457841"

We serviced a

WHIRLPOOL WASHER

Model WFW9550WW00

Near San Marcos, Texas 78666

Andrew

Job Details: 01/31/2025

Arrived on site to test unit for not draining. Found error f21 present. Found no obstruction in filter screen. Recommend drain assembly replacement. Scheduled for 02/06. No parts replaced at this time. ; ordrng 1 WPW10730972 (Drain pump)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM1

Near Austin, Texas 78749

Leonardo

Job Details: 01/31/2025

Arrived on site to test unit for unit skidding forward and top rack falling. Found customer pushing top rack to far up. Showed customer how far the rack goes up to prevent it from falling. Also found unit secured only from the feet and it had wood pice keeping the unit levels and the wood had moved. Secured wood under right foot to stay level job complete.

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL03

Near Georgetown, Texas 78628

Wesley

Job Details: 01/31/2025

Arrived onsite for one f1e6 error. Customer had reset and restored function. Verified unit is operating at time of service. Cleared single error and advised on door closure. No parts.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near San Marcos, Texas 78666

Andrew

Job Details: 01/31/2025

Arrived on site to test unit for sounds echoing and sounding muffled. Replaced control(W11552018) and panel(W11175577). Unit now working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Smithville, Texas 78957

Joe Z

Job Details: 01/31/2025

"Arrived on site for leaking water, lid will not lock and makes noises. Upon arrival ran diagnostics and get error codes F3-E2 pressure system fault, F5-E3 lid will not lock, F0-E3 overload, F3-E2. Water supply is off. As soon as supply is turned on. Water begins to dispense in tub and spray all over under console. Also latch keeps clicking continuously. Need to replace control, valve and lid latch. Need autho. Office to reschedule ; ordrng 1 W11614515 (Valve) and 1 Needautho (Need autho)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Georgetown, Texas 78628

Wesley

Job Details: 01/31/2025

"Arrived onsite and found unit with no power, unresponsive. Found unit power disconnected at the undersink switch. Restored power to resolve. Unit is now operating as designed. Reset control and verified heater function is operating as designed. Advised customer on findings. No parts."

We serviced a

WHIRLPOOL WASHER

Model WTW5600SQ0

Near Lorena, Texas 76655

Jonathan M

Job Details: 01/31/2025

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the thrust and tested the unit. The unit is working and operating as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ11

Near New Braunfels, Texas 78130

Andrew

Job Details: 01/31/2025

"Arrived on site to test unit for not dispensing ice according to tenant. POP was not provided so not able to service under warranty tenant claims unit has. No service provided, no fee collected."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ10

Near Austin, Texas 78747

Leonardo

Job Details: 01/31/2025

Arrived on site to test unit for fan blower making noise. Test unit found something stuck in blower. Removed plastic piece out of blower. Test unit and blower working as designed no one here to sign.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS09

Near Briggs, Texas 78608

Robert

Job Details: 01/31/2025

KRFC302ESS09 Arrived on site for a refrigerator with damaged to left door. On arrival verified issue replaced left door tested product works as it's designed no water leaks visible from main water supply.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Leander, Texas 78641

Miguel

Job Details: 01/31/2025

"Arrived on site for dishwasher not spraying. Diagnsotics shows f4e3, f7e1, f5e1. Verified door switches is working, confirmed motor getting power but not turning. Removed racks. Replaced motor sump assembly. Cleared codes. Verified operarion. Call complete. W11613479"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Granger, Texas 76530

Lou

Job Details: 01/31/2025

"Arrived on site to inspect washer leaking and not filling with cold water. Upon further inspection, I found the unit in a closet in the garage. Placed the unit in diagnostics showing error code F0E4-spin limited by water temp. Cleared the code and continued with testing. Customer advised the unit won't spin and they're not getting cold water. Also advised of previous company's repairs to include the gearcase, valve, suspension rods. The unit completed diagnostics and i gained access to the valve and found the hot and cold hoses switched on the valve which would explain why they're not getting cold water. I corrected the hoses and retested and unit is operating as designed. I did find rust on the top panel and at the top of the front panel, along with a dent in the top right corner of the top panel. Also found moisture on the underside of the lid. Customer advised previous company did the damage to the unit and i recommended they contact their extended warranty to make a claim. Unit is operating as designed and no water leaks observed during service, job completed."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Round Rock, Texas 78681

Andrew R

Job Details: 01/31/2025

Arrived onsite for unit continuously draining and popping up F8E4. I found a drain electrical problem error. I replaced the drain pump. Units issue still persists. I fixed the drain line as it was kinked and not ran behind the dishwasher but it did not solve the issue. I found the float switch showing open on both positions whi h is leading to the drain pump constantly running and popping the error up. Will need to order a float switch and control just in case. Ordering W11545764 Float Switch and W11462459 Control. Office to RS as I was not able to ask customer. Didn't get signature because customer had to run to a work call.; ordrng 1 W11545764 (Float switch) and 1 W11462459 (Control)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Austin, Texas 78759

Matthew

Job Details: 01/31/2025

Arrived onsite to replace pre diagnosed capacitor failure. Unit would not complete wash cycle. Replaced capacitor and tested. Ran test cycle and quick wash cycle. Unit is now functioning properly and as designed to. No leaks present at this time job completed. Parts usedw116145122

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Braunfels, Texas 78130

Andrew

Job Details: 01/31/2025

Arrived on site to test unit for not draining. Found error f9e1 present. Black wire to drain pump was severed. Corrected wiring using harness(W11643701). Unit completed diagnostic cycle with no issues. No leaks detected at this time. Unit is now working as designed. Job complete.

We serviced a

MAYTAG RANGE

Model MER8700DS1

Near Copperas Cove, Texas 76522

Robert

Job Details: 01/31/2025

MER8700DS1 Arrived on site for a range not heating correctly. On arrival tested all i could to determine the issue and found bake element has failed . Replaced bake element tested product works as it's designed. Uploaded photos of readings

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Round Rock, Texas 78665

Daniel A

Job Details: 01/31/2025

"Arrived on site to install previously ordered and diagnosed parts per previous technician. I installed the latch and strike and found that the door is still pushing itself open. I pulled the unit out and found that the leveling was off and 6 weight was not evenly distributed, causing the door to go out of alignment. I also found that the unit was sitting too high and too close to the counter. I made sure that the unit was sitting square and made some minor adjustments to the hindges so that they were operating correctly. The customer also expressed a separate concern that she wanted the door to open only about 6 inches and no further. I explained and showed her how the door is designed with the hinges and that it has a slow open feature. The door was opening like it is designed. After making the adjustments and leveling, the dishwasher is now latching properly. However, the unit will need to be mounted to the cabinet by the builder since the unit had to be lowered during the adustemt and leveling. WPW10653840 WPW10544004 no water leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Bee Cave, Texas 78738

Luis

Job Details: 01/31/2025

"Arrived on site for water leaking from icemaker. Found obstruction in fill cup,removed obstruction ran icemaker fill test passed,removed icemaker water not leaking into icemaker,reinstalled icemaker."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ1

Near Georgetown, Texas 78628

Wesley

Job Details: 01/31/2025

"Arrived onsite for symptom of no power, not operating dishwasher. Found unit was powered from an undersink switch. Restored power and instructed customer on findings. All checks good. No parts"

We serviced a

WHIRLPOOL MICROWAVE

Model WOEC5030LZ00

Near Georgetown, Texas 78628

Wesley

Job Details: 01/31/2025

Arrived onsitwnfor concerns about the oven evenness of baking. Tested preheat to 350f and found the unit operating within design specs. Advised customer on longer preheat up to 30 minutes instead of the 15 minute minimum. Advised using an ambient radiating regulator such as a rectangular bake stone on the bottom rack to help capture and evenly radiate the heat. No parts. Unit is set up properly and operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, Texas 78727

Andrew R

Job Details: 01/31/2025

"Arrived onsite for washer going to wash after spin. I found the control to be showing intermittent funcion. I tested valves all valves had good pressure. No gearcase oil sighted underneath and everything underneath checked good. I checked the suspension and found it to be good. I replaced the control and re calibrated the syste,. Unit is functioning as designed at time of service. No water leaks present. Call complete. Installed W11603810 CONTROL (M075)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Kyle, Texas 78640

Leonardo

Job Details: 01/31/2025

Arrived on site to replace left and right hinge and console. Replaced all 3 parts test unit and door closing correctlyJob complete. W11612302. W11622303. W11613564

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW3

Near Pflugerville, Texas 78660

Daniel A

Job Details: 01/31/2025

"Arrived on site to inspect washerd displaying error code F8E1. Upon further inspection section, the customer stated that the washer is not filling properly and that it constantly drips into the tub while not in use. I placed the unit into diagnostics and observed error F8E1 (long fill). i attempted to test the valves on component testing, and no water was let in. I checked the valves and found them to be completely clogged with sand, rocks, and debris. I attempted to clear them out and retested, but the valve are ruined and will not let any water into the tub. I am ordering the valve assembly. W11614515. I am scheduling for 2/6no water leaks observed during ; ordrng 1 W11614515 (Valve)"

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ1

Near Austin, Texas 78724

James K

Job Details: 01/31/2025

"WFG550S0LZ1 Arrived on site for oven not heating. Upon arrival, found both igniters not sparking. Proceeded to inspect module and found burnt capacitor. Proceeded to replace W11162730 module. Tested unit and now unit is functioning as designed."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Georgetown, Texas 78626

Lou

Job Details: 01/31/2025

"Arrived on site to inspect range vent trim damaged. Upon further inspection, I found the vent trim on the door where the handle attaches is beginning to peel. I contacted the office Claims Dept and advised of the previous repair date and advised customer the repair is no longer covered under warranty. Customer contacted the office while i was on site and it was verified that the customer received an email stating the repair would be covered under the one year AEX warranty if it was the same part and in this case it is. I received confirmation from Claims (MS). I removed and replaced the trim and tested operations. Unit is operating as designed. No gas leaks detected during service, job completed. I advised the customer that the new part does not have a warranty as the previous warranty has expired. W11564642"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, Texas 78737

Brandon

Job Details: 01/31/2025

"Arrived on site for customer complaint of unit not heating, found failed control, I replaced control, unit tested good. Part used w11733951"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Cedar Park, Texas 78613

Scott

Job Details: 01/31/2025

"Arrived on site ,replaced ice box fan W10846539. Ran all fans and dampner test . All checked normal. Couldn't duplicate noise . Customer hasn't heard noise or had a PO failure since last visit . No frost build up and temp are in normal range . No water leaks detected at time of service . Job complete"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Austin, Texas 78723

Tim M

Job Details: 01/31/2025

"Arrived on site to test unit for lid not locking and not draining. Upon arrival inspected and found lid is locked and tub is full of water. Inspected harness and found drain pump wire is broken. Repaired harness with a butt splice and secured harness to prevent future breakage. Applied power to the unit, lid unlocked and water drained out. Attempted to run a cycle, lid would actuate multiple times but would not latch. Replaced latch (W11670519) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KUIX535HPS00

Near Austin, Texas 78738

Brandon

Job Details: 01/31/2025

"Arrived on site for customer complaint of unit not producing thick ice. Found water reservoir was not filling al, the way in diagnostic mode. Ordering control, harness, and pump to be replaced at the same time. ; ordrng 1 W11034363 (Control) and 1 W11126268 (Harness)"

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Austin, Texas 78744

Tim M

Job Details: 01/31/2025

"Arrived on site to inspect unit for broken grille. Inspected unit and found outlet grille has been broken, grille had missing screws causing clothes to catch onto an edge and break it. Replaced grille (W11086603) and tested, unit is now functioning as designed, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Liberty Hill, Texas 78642

Wesley

Job Details: 01/31/2025

Arrived onsite and found unit with ongoing fluctuating temps into the hi 40's top right data collection. every night. Morning use of the fridge results in the temps dropping back down closer to the set temp. Evap thermistor and rc thermistor are reading within range from the control. Spoke with GC at length about install concerns. It is counter depth Bella. But the cabinet is an extra 10 inches deep and the upper air divider is missing on the back cabinet. Spoke with techline and was advised to replaced the gf2 board. Ordering the board and the divider for return. Divider is PSP. Office to reschedule. SR7740731833; ordrng 1 W11466308 (Air divider)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD706MPS01

Near Austin, Texas 78746

Luis

Job Details: 01/31/2025

"Arrived on site. Replaced defective icemaker,ran icemaker test icemaker filled with water no leaks. W11737193"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Lockhart, Texas 78644

Andrey

Job Details: 01/31/2025

"Arrived on site to test unit for wet clothes at the end of cycle, tested unit found suspension completely shot, causing excessive shaking resulting in motor not going into a full spin, ordering sushi reschedule for 2/7; ordrng 1 W11130362 (Suspension)"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Round Rock, Texas 78665

Sterling

Job Details: 01/31/2025

"On arrival, verified complaint of unit making a clicking noise and not completing cycle verified voltage and polarity started cycle and found that lidlock is clicking constantly stop the cycle. Rent diag and verified valves and drain pump are working correctly, unable to test spinner agitates system at this time. Visual inspection of the gear case shows no oil underneath the splutch. Assembly splutch assembly is in good condition, as well as the belt. Suspensions are good and strike is undamaged. Recommend only the latch at this time ordering latch W11670519 reschedule for 2/6; ordrng 1 W11670519 (Latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, Texas 78758

Matthew

Job Details: 01/31/2025

Arrived on site for unit making noises and not cooling. Upon arrival customer informed me unit does not have a cooling issue. Checked both cabinets are at proper temperature. Customer showed video of unit making noises. Which sounded like vibrating from condenser . Could not duplicate noise recommended leveling unit. However adjuster are broken. Ordering adjuster to level unit office to reschedule ; ordrng 1 WPW10304660 (Roller cab) and 1 WPW10304659 (Roller cab) and 2 W11544561 (Screw)s and 2 W11594405 (Axel)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM0

Near Bastrop, Texas 78602

Joe Z

Job Details: 01/31/2025

"Arrived on site for gets water but does not wash. Upon arrival, ran diagnostics and get error code F4-E3 wash motor not running. Test unit and confirmed issue. Motor energizes but does not pump water. Need to replace sump and motor. Ordering sump and motor. Office to reschedule.; ordrng 1 WPW10482480 (Sump and motor)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Round Rock, Texas 78665

David Z

Job Details: 01/31/2025

"Arrived on site to follow up on washer not starting cycles / not spinning. Based on previous repairs performed I replaced the wiring harness to resolve. Unit seemed to be dropping voltage to clutch, and was likely due to broken wiring. Once I replaced the harness I ran the unit in spin. Found it would high speed spin. I did notice once I cancelled that cycle that the unit would not unlock at all even in diagnostics. I broke off the latch and replaced it. I tested the unit again. Found that with the latch and bezel on the unit would recognize the lid is closed and properly start a cycle. Unit was in another room so I did not have access to water, but I was able to run it on an extension cord. Allowed cycle to run until I could hear valves humming and unit said filling. This shows everything should be working as designed. Unit is being moved to the garage, and customer will follow up with me if there are any other issues with the repair. Parts used - W11700916, W11568984."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS3

Near Pflugerville, Texas 78660

Matthew

Job Details: 01/31/2025

Arrived on site for unit making noises. Upon arrival customer informed us of the noise and also dishwasher is leaving etching on her dishes. Instructed customer on switching to liquid detergent and using less. Noise sound is accusing when to motor is switching from upper to lower spray arm noise is normal. Adjusted rinse aid to minimum usage. Unit is functioning properly and as designed to. No parts used job completed.

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Austin, Texas 78732

Scott

Job Details: 01/31/2025

Arrived on site to replaced ui . Unable to remove oven from enclosure. Will need second man and 2hrs . Call to set return ; ordrng 1 2man and 1 2hrs

We serviced a

WHIRLPOOL OVEN

Model WFG505M0MS0

Near Buda, Texas 78610

Leonardo

Job Details: 01/31/2025

Arrived on site to replace right rear valve. Replaced valve test unit and unit test good job leaks present job complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL07

Near The Hills, Texas 78738

Luis

Job Details: 01/31/2025

"Arrived onnsite for door issues. Found millions not entering catch,raised and adjusted millions on door tested door operation unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Liberty Hill, Texas 78642

Wesley

Job Details: 01/31/2025

Arrived onsite for intermittently freezing at 100 upper oven on the display and not heating at all. But other times it heats just fine. Based on previous record with this and similar models I am ordering the console to repair the intermittent command/display issue. Psp item. Office to reschedule. No parts; ordrng 1 W11297709 (Stainless console)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Austin, Texas 78738

Brandon

Job Details: 01/31/2025

"Arrived on site for customer complaint of noise issue during spin. I found oil leaking from gearcase, I replaced gearcase, clutch, and slider. Ran dlms calibration, tested spin, unit tested good. Parts used w10754448 w11449841 w10734521"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Andice, Texas 78628

Wesley

Job Details: 01/31/2025

Ar3ived onsite for concerns about door opening noise. Un-installed verified all hinges systems correct. And applied lithium grease to mitigate any friction noises. Unit is now operating quietly.

We serviced a

MAYTAG MICROWAVE

Model mmv4205fb3

Near Lakeway, Texas 78734

Brandon

Job Details: 01/31/2025

"Arrived on site for customer complaint of unit not starting and saying open close door, found interlocks loose, I tightend interlocks, unit tested good on multiple tests. If problem continues will need interlocks."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Luling, Texas 78648

Andrey

Job Details: 01/31/2025

"Arrived on site to replace previously diagnosed control, RC gasket, evaporator fan, thermistor kit and bi-metal with harness, replaced and tested, unit is now running as designed, no leaks detected job complete installed W10443314, 12002355, W11024089, WPW10290745, WPW10503278"

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Kyle, Texas 78640

Tim M

Job Details: 01/31/2025

"Arrived on site to test unit for noise. Upon arrival started a cycle, noticed a ticking noise twice every rotation. Gained access to internal components and found belt has started to shred and slap the cabinet every rotation. Replaced belt, roller bearings and pulley wheel using the repair kit (4392065) and tested unit, noise has been eliminated and unit is now running as designed, no gas leak detected, job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Leander, Texas 78641

Miguel

Job Details: 01/31/2025

Arrived on site for microwave not heating. Stored error of f1e6. Verified wiring and connections are good. Per tech sheet i replaced magnetron and inverter. Verified operation. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near Florence, Texas 76527

Robert

Job Details: 01/31/2025

WTW5057LW Arrived on site for a washer leaking water. On arrival verified issue drain hose connected to drain pump wasn't damaged. I ordered one and reschedule for 2/7/25 No water leaks visible from main water supply. ; ordrng 1 W10899966 (Drain hose) and 2 WP285655 (Hose clamps)s

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Dale, Texas 78616

Joe Z

Job Details: 01/31/2025

"Arrived on site for makes noise as soon as you plug unit in. Upon arrival, customer demonstrated issue. Found drain pump runs continuously with no water in tub. Am unable to get into diagnostics. Removed pressure hose and am able to blow through it.drain pump still energizes. Need to replace control. Ordering control. Office to reschedule ; ordrng 1 W11603810 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Jarrell, Texas 76537

Tyler

Job Details: 01/31/2025

Arrived on-site for drain pump not shutting off. On arrival found no errors but found d pressure switch is intermittently sensj g water that was in tub and getting stuck in flood mode. Ordering W11607637 control office t9 reschedule once availability part is known; ordrng 1 W11607637 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Bee Cave, Texas 78738

Luis

Job Details: 01/31/2025

"Arrived on site. Leveled front legs on unit to prevent any vibration noise,ice bin full,ran diagnostic fans powered on,ran compressor test passed no odd noise at time of visit,power cycled unit compressor and fans powered on,ran icemaker test passed ice dumped and filled with water."

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LM00

Near Leander, Texas 78641

Miguel

Job Details: 01/31/2025

"Arrived onnsite for microwave making a noise during cooking. Found turn table motor was cauing noise, replaced mktor drive and ring. Unit now showing F6e8. Internal light not longer working. Ordering additional parts needed per tech sheet. Office will call to schedule. ; ordrng 1 W11578578 (Interlock harness) and 1 W11325784 (Control) and 1 W10886919 (Lamp)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Austin, Texas 78754

Matthew

Job Details: 01/31/2025

Arrived onsite for unit not washing. Ran diagnostics found error code F4 e3 f7 e1 pump motor failure. Replaced pump and motor. Tested unit is now functioning properly and as designed to. No leaks present at this time job completed. Parts used w11613480

We serviced a

WHIRLPOOL WASHER

Model WFW8740DW1

Near Andice, Texas 78628

Andrew R

Job Details: 01/31/2025

"Arrived onsite for washer with F06 error code. Found errors F03E01, F06E03, F09E01,F05E02.i spoke with PR and was informed to check the air trap on the back of the unit. I found the air trap clogged. I cleaned the air trap out and made sure the pressure line wasn't clogged. Pressure line is not clogged and I tested the unit. Unit is now washing and operating as designed. Units UI and CONTROL checked good. No water leaks present. Informed customer about cleaning the unit and care for it. Call complete. No parts installed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMMF5930PZ00

Near Lockhart, Texas 78644

Andrey

Job Details: 01/31/2025

"Arrived on site to replace previously diagnosed vent motor, replaced and tested, unit is now running as designed job complete installed W11662713"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Kyle, Texas 78640

Tim M

Job Details: 01/31/2025

"Arrived on site to test unit for cycle not starting. Upon arrival tested unit and found that cycles will not start. Replaced control (W11626074) as precautionary and tested, cycles will still not start due to start button issue. Will need to order HMI and encoder as well. Ordering parts, rescheduled for 02/06.; ordrng 1 W11675701 (HMI) and 1 W11675700 (Encoder)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Hutto, Texas 78634

Sterling

Job Details: 01/31/2025

"Verified complaint of unit not functioning. On arrival unit was in the living room completely unhooked up. Unable to install the unit at this time. To test the machine, the casper will need to make unit accessible with power hookup for service. Reschedule for 2-6; schdld next appmnt for 2/6 THU !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDM04

Near Austin, Texas 78753

David Z

Job Details: 01/31/2025

Arrived on site to diagnose ice coming from icemaker parts. Examined unit and found a slice in the fill tube where it meets the rear cover. Also found the valve was installed in the wrong spot as well. Moved valve to proper position and replaced line with line from ice maker kit. Unit working as designed with no leaks. Parts used - W11739596.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, Texas 78737

Luis

Job Details: 01/31/2025

"Arrived on site for no lights,no water or ice and cooling issue. Found no lights and fans not running,deli ui unresponsive, removed deli ui no issues,unplugged harness power cycled unit compresoor,fans and lights powered on diagnosed unif will need side deli ui harness advised customer to monitor if cooling resumes while part is ordered. ; ordrng 1 W11170612 (Harness)"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Austin, Texas 78730

James K

Job Details: 01/31/2025

"MVW5430MW1 Arrived on site for unit making spinning noise. Upon arrival, found drain hose to be smacking the back of the sheet metal while spinning. Fastened and secured all screws and clips. Ran another test and now unit is functioning as designed. No water leaks detected at this time. No parts needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, Texas 78728

David Z

Job Details: 01/31/2025

"Arrived on site and installed new dispenser and control panel per previous tech diagnosis. Tested unit and confirmed function. All working as designed. Parts used - W11705150, W11116422."

We serviced a

WHIRLPOOL RANGE

Model WFES3330RS0

Near Jarrell, Texas 76537

Tyler

Job Details: 01/31/2025

Arrived on-site for oven tripping breaker. Installed bake element (w11182108) broil element(w10856603) and control(w11707155) heated to 500 degrees. Educated customer on issues. Reported findings to tech line Sr#7740863397

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Marion, Texas 78124

Andrey

Job Details: 01/31/2025

"Arrived on site to replace previously diagnosed suspension, replaced and ran a factory calibration cycle, unit is now running as designed no leaks detected job complete installed W11400156"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Cedar Park, Texas 78613

Miguel

Job Details: 01/31/2025

Arrived on site with new drain pump. Removed lower panel. Removed drain pan. Replaced drain pump. Completed diagnostics with no leaks. Call complete. W11462456

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Andice, Texas 78628

Wesley

Job Details: 01/31/2025

Arrived onsite and found unit operating with failed draining harness. Replaced lower harness assembly. Unit is now operating as designed. W11643701

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW1

Near Temple, Texas 76502

Jonathan M

Job Details: 01/31/2025

"Arrived on site for a washing machine that is shaking excessively. Inspected unit and work area. The customer advised that she's not sure if the unit is working like it should or not, but she wanted to have it checked because the reason why her bold washing machine when atlas, because it was shaking excessively. She advised that some loads go through others.Seem to be going off balance as well. I checked the suspension and found the suspension was good. I did find the unit severely unlevel due to the flooring. I adjusted the feet on the water and ran the unit through diagnostics. I found no stored error codes and ran the unit through an auto test. I found the unit working and operating as designed. I did advise the customer that part of their issue would have been due to the unit being unleveled, but did explain that loading is going to cause a lot of these issues. I went over a proper living procedures, and the unit is working and operating as designed. Call complete. No parts were installed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near San Marcos, Texas 78666

Andrew

Job Details: 01/31/2025

Arrived on site to test unit for unable to remove ice bin. Broke ice bin out and found shaft was sticking too far up preventing proper disengaging of bin. Adjusted shaft and replaced ice door(WPW10546285) and chute door(WPW10504458) also replaced ice bin(w11747578). Unit now working as designed. No leaks detected. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM405PPS1

Near Dripping Springs, Texas 78620

Brandon

Job Details: 01/31/2025

"Arrived on site to replace parts due to a noise issue. I replaced feed tube, diverter disk, diverter cover, unit tested good. Parts used w11744286, w11662107, w11679656"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB2

Near Austin, Texas 78746

Leonardo

Job Details: 01/31/2025

Arrived on site to test unit for door falling. Test unit and found left hinge came off spring. Secured hinge to spring test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WOEC3030LS01

Near Round Rock, Texas 78665

Sterling

Job Details: 01/31/2025

"On arrival, barefoot, complaint of the unit light operating intermittently, verified voltage and polarity are correct. Inspected light bulb for a microwave and found the bulb was open. Verified voltage is 12 V. Customer stated that the power to the light was intermittent before complete failure. Recommend replacing bulb and microwave control board verified with service thread. Ordering, both the bulb W10886919 and board W11325787 confirmed bulb is covered under warranty per claims. Rescheduled for 2/7 ; ordrng 1 W10886919 (Lamp bulb) and 1 W11325787 (Control board)"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Austin, Texas 78750

Scott

Job Details: 01/31/2025

Arrived on site for lid locked on washer . Found lid locked and water in tub . Ran diagnostics and got long drain error code . Found wire to drain pump broken . Repaired wire and ran calibration and dianostics cycles . Unit passed all tests . No parts installed and no water leaks detected. Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Nolanville, Texas 76559

Robert

Job Details: 01/31/2025

"WRX986SIHZ03 Arrived on site from previous visit to install parts. I installed icemaker, water housing, and heater tested product works as it's designed no water leaks visible from main water supply."

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Austin, Texas 78744

Tim M

Job Details: 01/31/2025

"Arrived on site to test unit for rattling sound. Upon arrival customer presented issue, when cycle is started unit makes a shuddering sound. Gained access to internal components, found motor mount is lifting slightly when pulled upwards causing an unbalanced spin. That caused the roller bearings to get unnecessarily worn. Added sound pads (W11113654) X2 under the motor mount and replaced roller bearings, pulley wheel and belt using a repair kit (4392067). Tested unit, shuddering noise has been eliminated and unit is now running as designed, job complete."

We serviced a

KITCHENAID OVEN

Model KSGG700ESS6

Near Austin, Texas 78732

Scott

Job Details: 01/31/2025

"Arrived on site for oven just clicking . Found burner tube not on properly . Reinstalled tube on to regulator. Tested oven . Unit is now igniting properly ran preheat . . All checking normal. Test all burners and checked normal. No parts installed , no gas leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Mustang Ridge, Texas 78610

Leonardo

Job Details: 01/31/2025

Arrived on site to test unit for low pressure. Turned one burner on and flames are good but when you turn another burner on the flames get real low. Replaced regulator and test unit and still no change. Test unit and found a wire-nut stuck in the main gas line coming from the wall. Builder came by and he will get a Plummer to remove wire-nut. Called safety ti report findings 7740809788 job complete.