Arrived on site for a refrigerator. That is not making ice again. Inspected unit and work area. Did confirm the customers complaint and found no ice in the ice container. Customer advised they tried to jump the icemaker with the test switch and unplug it and plug it back in with no fix. Went ahead and replaced the icemaker and tested unit. The unit began to work and operate as designed. Call complete.

"Arrived on site fo dishwasher not turning on. Upon arrival found unit had stable power but no errors I. Diagnostics. Ran normal wash cycle and found u it working as designed without leaks or failure, informed customer if issue occurred again to let us know but couldnt confirm complaint on arrival u it working as designed call complete 737-618-5326"

"Arrived on site to test unit for not cooling, do to previous sealed system s anted entire unit with UV light, found no refrigerant leaks, exposed evaporator and found that the heater connection has popped out causing unit not to defrost freezing evaporator, removed molex connection and installed a butt splice and shrink wrapped the connector, heater is now engaging, advised customer to monitor and if issue persists recommend replacing heater harness assembly, control, thermistor and UI, at this time unit is running as designed job complete"

WRB322DMBM03 Arrived on site and replaced rusted door. Job complete.

"Arrived on site for not cooling in both sections. Upon arrival inspected unit and is hot in both cabinets. Ran diagnostics and during compressor test. Compressor turns on , then shuts off. Found compressor pulls 11 amps. Need to replace compressor. Ordering compressor, access valve, and Uv drier. Office to reschedule ; ordrng 1 W10507884 (Compressor) and 1 WPW19143759 (UV drier) and 1 W11506635 (Access valve)"

"Arrived onsite for washer making a grinding noise. On inspection I heard the noise during diagnostics mode. I checked the pump to make sure there was on obstruction in the way, it was clear. I pulled the gearcase out in found oil on the bottom of seal. Installed the new gearcase, clutch and belt. Retested the unit in diagnostics mode and did not hear the grinding anymore. The units is operating as designed and no water leaks detected during service."

Arrived on site for dryer not starting . Found door switch latch broken .replaced door switch . Unit is now functioning properly. No other issues found. No lint build up. Job complete

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the ice container and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for microwave p, inspected unit and work area. Customers complaint was the microwave having rumbling noises. I tested the unit and found the turn table ring defective and will need to be replaced. Im ordering the parts and reschedule to return on 08/03/23; ordrng 1 W11252182 (Turn table ring)"

Arrived onsite to replace failed upper rack. Replaced rack and tested. Unit is functioning properly. Job complete

"Arrived on site for refrigerator to cool8ng properly in rc side of unit. Upon arrival found temps at 40/9 rc/fc. Unit was in defrost on arrival. Found unit in defrost on arrival. Found Start up amp draw was 1.4amps. Found fc thermostat installed in incorrect spo on evap and had ice built up in wiring of thermistor, replaced fc thermistor and also found diffuser thermistor reading at 36 degrees when unit was still at 40. Rescheduled customer for 08/03/23 to complete repairs. Ordering W11645127 defuser; ordrng 1 W11645127 (Defuser)"

"Arrived on site and inspected dryer and found belt is broken. After replacing a dryer is working properly, confirmed airflow is good, job complete"

Arrived on site to test unit for water accumulation in ice bin. Found drain hose was pinched. Advised customer to remove 20ft of hose and run pvc behind unit to allow gravity drain to work at optimal performance. No leaks detected. Job complete.

"Arrived on site for no ice and water in ice bin. Ran diagnostics BF error code with bin removed frozen fill tube and water leaking from icemaker. Replaced fill tube and defective icemaker,ran diagnostics icemaker passed ran fill test passed no leaks"

"Arrived on site to test unit for broken handle, tested unit found one tightening screw is stripped on the handle , replaced and tested, unit is now functioning as designed, job completed"

"Arrived on site for dishwasher, unit was in garage not installed to water on electrical supply. Build needs to install unit properly in order to test. Office to schedule when builder installs unit. ; O-emld tckt"

"Arrived on site for dishwasher not dissolving soap or cleaning dishes. Upon arrival confirmed Ed failure. Found f4e3 in diagnostics and checked power coming from ACU to motor, found 116.3 v from ACU but motor not running. Will need office to reschedule once Availability of motor is known. Ordering w11613479"

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new damper and right door gasket. Unit is now operating as designed.

"Arrived on site for gasket issues. Found defective right side door gasket,removed gasket installed new door gasket checked door seal good."

Arrived on site to install previously ordered parts. Replaced front and rear left burner heads and caps. Also replaced bake igniter. Test unit and unit is operating as designed. No gas leaks present at this time. Job complete

Arrived on rite to diagnose washer throwing F2E2 error. Tested unit and found no response from the UI. Replaced UI and still got F2E2 error. I reseated all the ribbon cables and retested. Error still present. Ordering control since error persists through 2 UI panels. Reordering UI as well to have on hand. Office to schedule when we can get part. ; ordrng 1 W11624938 (Control) and 1 W11478524 (Ui)

"Arrived on site for defrost issues. Upon arrival, unit is unplugged but still full of ice covering evaporator. Thawed out all remaining ice. Found connection to heater is disconnected. Secured connection and ran force defrost. Unit is operating as designed. Job complete"

"Arrived on site and found door has already been replaced, broken door is still sitting on the floor next to the complete oven, took pictures. Attempted to call builder for clarification, SW called builder for clarification and no answer both times, job complete."

Arrived on site. Replaced damaged doors and nameplate. Job complete

"Arrived on site to test unit for loud noise, tested unit found loud grinding noise coming from cam, inspected under unit and found cam teeth are broken, gear case leaking oil, replaced gear case, belt, cam and shift actuator as precautionary, tested unit, unit is now running as designed, no leaks detected job complete"

Arrived on site to test unit for tripping. Found wire pinched causing arcing. Fixed wire and secured out of the way. Unit now working as designed. Job complete. SR#7736900546

"Arrived on site to install parts diagnosed by previous tech. Installed console and ui and tested, unit is now operating as designed. No leaks where present at the time of service. Job completed."

"Arrived onsite to replace unit console for glitching issues. Unit was pulled just enough to clear console. Replaced console. Tested and unit is functioning properly. Notified customer that he will have to redownload the app and set up WiFi. While attempting to reinstall, found unable to get unit back in flush with the cabinet. Notified customer to get builder to reinstall. Job complete"

Arrived on site for dishwasher that had a spray arm fall and melt. Inspected unit and work area. Confirmed the customers complaint and replaced the lower spray arm. Tested the unit and the unit is not working as designed. Call complete.

"Arrived on site for not powering on. Upon arrival, test polarity and failed. There is no voltage from supply. Found breaker on off position. Restored power. Ran unit on all cycles and unit starts and heats as designed. Job complete"

"Arrived on site for right side RC door gasket has failed. Upon arrival, inspected unit and found magnet on top right corner of door has failed. Need to replace gasket. Replaced 1 gasket W10830274. Formed gasket with heat gun. Unit is operating as designed. Job complete"

"Arrived onsite to replace faulty drain pump and control board. Replaced both, calibrated control and tested. Unit is now functioning properly. Job complete"

"Arrived on site. Found washer with 000 flashing on the display. It would not enter diagnostic mode, it wouldn't cancel or start a cycle. Found control panel shorted causing the issue. Replaced control panel. Part was replaced under 90 days ago and will be returned as defective. Ran all test cycles and all checks good. Job complete."

Arrived on site for range needing previously diagnosed panel. Upon arrival reconfirmed failure and installed part. Found door functioning as designed and safe to open. Call complete

"Arrived on site to inspect washer not getting enough water. Upon further inspection, I placed the unit in diagnostics showing error code F0E3. Cleared the code and continued with testing and found the unit operating as designed. Tested the valve I.n manual test mode and the valve continues to operate properly. I calibrated the unit and retested again and it continues to operate as designed. I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."

"Arrived on site for a washing that is making noises during agitation and spin. Inspected unit and work area. The customer showed me a video of the sound. Check underneath the washer and found the cam bolt barely sitting on the lower end of the driveshaft, causing the cam to slip down and to grind against the cover shield. Also found the belt completely worn due to this issue. Went ahead and replace both the belt and cam assembly and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site to inspect dishwasher with door not closing properly. Upon further inspection, the customer advised that the door gasket doesnt appear to be sealing properly against the door. I inspected the door gasket and found calcium deposit build up and water along the gasket (photo). I placed the unit in diagnostics showing no error codes and tested. Unit is opening as designed, but there is a little more water on the gasket and it appears worn and there is no leaks found. As a precaution, I removed and replaced the door gasket and retested the unit and it continues to operate as designed and there is no water on the gasket. No water leaks observed during service, job completed."

Arrived on site and found customer is experiencing intermittent water dispenser operation. Currently it is working correctly. Found water line is likely freezing from cold air escaping between rear bulkhead in fresh food section and fan shroud Styrofoam. Sealed gap with permagum and it should correct experience. Call complete

"Arrived on site to test unit for error f2e1(stuck button). Unable to do anything without error prompting. Replaced faulty console, tested unit to 350 with no issues. Job complete."

Arrived on site for lid not locking . Ran diagnostics and latch would just click but not lock . Replace latch . Re ran diagnostics. All checked normal. Job complete. No water leaks at this time

"Arrived on site for washer, inspected unit and work area. Customers complaint was the lid strike was broken. I replaced the strike and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived on site to test unit for not drying properly. Unit does not have m/s sticker. Advised customer to contact whirlpool for missing sticker. Ran diagnostics with no issues. All components working as designed. Customer stated contractor advised her to continue calling till unit gets upgraded. Advised customer unit would not be upgraded as unit is working as designed. Advised customer to have contractor or appliance vendor upgrade for her. No leaks detected. Job complete.

Arrived onsite for dishwasher not cleaning dishes. On inspection there was no water movement in diagnostics mode. Installed new pump and that fix the water issue. On further inspection found the was no amps to the heating element. Replaced it. The unit had error F4E3 and F7E1 in memory. Unit operating as designed and no water leaks detected during service.

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not unlocking and no power. At arrival washer was in garage due to not working and customer brought a temporary one. I replaced the control board and power did come back but the UI was unresponsive and will need to be replaced. I rescheduled to return on 08/08/23. No leaks where observed during service. ; ordrng 1 W11478526 (Console)"

"KRFF507HPS03 GP arrived on site to inspect refrigerator door ice maker not making ice. Temperatures read FC=-2 RC=31. Too cold in the RC. Placed the unit into diagnostics and ran service test 3(evaporator fan and air baffle motor test). Found the fan blowing but the air baffle not operating normally until the circuit breaker was flipped. Checked the ice bucket and found small oddly shaped ice cubes. Dismantled the ice machine and found the ice tray only partially filled, a small amount of ice in the fill tube indicating a slow water flow and the heating element loosely fitted to the fill tube. Tested the fill level by filling a cup with the ice maker water line and pouring it into the ice maker and it produced the appropriate amount of water. Inspected the connectors and found pin 1 in connector P3 in the cabinet side of the plug was severely damaged causing the entire P3 connector to be not properly seated causing intermittent connections with the other pins. Likely affecting the fill tube heater. Attempted to repair it and it seems to be operating as designed. No water leaks observed during service."

"Arrived on site to test unit for burners not igniting. Found center rear, center front, right rear and front rear orifices seemed to have silicone substance. Removed silicone and unit now working as designed. No leaks detected. Job complete."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new sump&motor and tested the unit and found unit operating as designed. No leaks

Arrived onsite for a DW that is having issues with recognizing button press. Upon inspection I found that the buttons on the ui where not responding. I replace the ui and tested the unit and found unit operating as designed

"Arrived on site and inspected microwave and found it is not heating. Uninstalled microwave and Replaced magnetron and capacitor/diode combo and it is heating again, job complete"

Arrived onsite and replaced the dented console. Unit is now operating as designed. All checks good.

Arrived onsite for previously diagnosed parts. Installed the front glass for the MW. There was no power tot he unit to test it. Customer will call if there is any other issues.

"Arrived on site. Open door indicator lit while doors closed tested all magnets passed lights powering off however door open indicator staying lit,replaced main control all doors closed light staying off."

KDTM404KPS1 GP arrived on site to install previously diagnosed and ordered part. Upon arrival I disassembled and unit and replaced the tub. Reassembled and tested and the unit is working as designed with no water leaks observed during service.

Arrived on site and found when range burners are used they make a pulsing Noise that sounds like a car horn. Took a video and sent them into tech line. Called Techline later in the day and they said this is a pressure issue. Switching a regulator over to liquid propane bypasses it. They recommended that homeowner have gas pressure inspected But I guess company at the range connector. 7736956741

"Arrived on site to inspect ice machine making a loud noise. Upon further inspection, I turned the unit on and found the reservoir dry/empty. I placed the unit in diagnostics and tested and found the water not dispensing. I checked the incoming water source and it was turned on and no kinks in the water line. I tested the valve and found it getting voltage. I removed and replaced the valve and retested and the unit is operating as designed. The noise the customer was hearing was the recirculating pump sucking in air since there was no water in the reservoir. No water leaks observed during service, job completed."

Arrived on site for range not allowing temp regulation to work correctly on cooktop. Upon arrival confirmed issue and tested burners. Found all 4 main burners would stay on high setting no matter what it was set to. Inspected inf switch and found all four had burn marks and signs of arcing out of internal switchs. Replaced all four switchs and retested unit. Found temp regulation restored and cooktop working as designed. Call complete

Unit is in apt 1101. Arrived on site to diagnose refrigerator with gasket related issue. Examined unit and found the RC compartment door gasket was pulling out on the top and right side. I found the gasket wasn't seated properly in its channel. I reinstalled the gasket and made sure the ridge was fully tucked. Opened and closed the door several times and did not see gasket come out. Advised maintenance can put a little glue or silicon behind the gasket if issue repeats. Repair completed.

Arrived on site for a dryer that has a gasket that is fraying. Inspected unit and work area. Did confirm the customers complaint and replace the door seal and adhesive. Both the customer to allow the gasket to dry for several hours prior to using the dryer. The unit is not working as design. Call complete.

Chris SR#7736959396 found compressor receiving power but not running. Overloading the start device. Bearing seizure. Ordering sealed system kit per service pointer. Office to reschedule. ; ordrng 1 W11574734 (Compressor repair kit) and 1 W10913906 (Access port) and 1 WPW10143759 (Uv drier)

"Arrived on site for refrigerator not making ice. Upon arrival customer was able to clarify that ice maker did work but the ice bucket had broken causing ice to fall through into the fc. Customer also stated unit would leak water from ice dispenser door separator. Confirmed air leak I separator as well as dispenser separator would take way to long to fully shut and seal correctly. Also found broken bucket due to air leak freezing cubes together in bucket and causing it not to dispense. Rescheduled customer for 08/04/23 to complete repairs. Ordering Wpw10558423 bucket, and w11423789 ice door separator. ; ordrng 1 WPW10558423 (Bucket) and 1 W11423789 (Ice door)"

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was washer not cleaning dishes. Tested unit and found a bad wash motor. Replaced the sump&motor and tested, unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site to inspect venthood with hood not installed straight. Upon further inspection, I found the hood chimney not installed properly and a gap between the chimney and the wall approximately 1 inch. Placed my level on the front of the hood and it is level. I raised the bottom section of the chimney and found the outlet box not set in the wall (photo) causing the chimney to be forced outward (photos). I tested the unit and it is operating as designed. I contacted techline and spoke to Jonathan and advised of the complaint and my findings. Jonathan sent a text to my phone and I provided photos of the issue. Jonathan provided the SR#7736955158 and advised that the issue is an installation issue and the customer would need to contact their builder to get resolved. I advised my customer that they would need to contact their builder to have resolve the problem. Job completed"

Arrived on site for knobs failed. Upon arrival inspected unit and knobs are cracked and are not able to turn valves. Replaced knobs and test unit. Unit is operating as designed. Job complete

Arrived on site for soap sticking . Ran diagnostics and found dispenser leaking rinse aid and door may be sticking . Lot of suds after two diagnostic cycles and a couple normal fill starts and drains . Ordering dispenaser . Call to set return ; ordrng 1 WPW10671905 (Dispenser)

"Arrived onsite for a refrigerator that is making a buzzing noise when the compressor is running. Upon arrival I found that the unit was buzzing loudly, I checked the compressor compartment and found that the condenser vibrating whenever the compressor kicks on. I installed the sound pads and found that the unit stopped making the buzzing noise after that. Then I adjusted the unit so that it is level. Unit is operating as designed."

Arrived on site to test unit for doors not being even and frost building up in FC. Attempted to adjust unit with contractor present but unable to get doors to align properly. Due to doors not being able to align properly contractor cannot put cabinet panels on. Customer had Fergusons appliance verify cabinet is tweaked and unable to get doors flush and RC gasket not sealing properly. Tried multiple attempts to see if we could tweak cabinet but no success. Customer stated she has been in contact with Fergusons for replacement. No leaks detected. Job complete.

Arrived onsite for a refrigerator with a dented RC door. I verified the dent and replace the door and sealed the liner to the chassis. Call complete.

"7/27/23 19:09: PR rspndd 7/27 THU, Arrived on site. Replaced damaged refrigerator door and nameplate. Job complete"

"7/27/23 18:52: PR rspndd 7/27 THU, Arrived on site. Replaced damaged freezer door. Job complete"

"Arrived on site to inspect dryer noises. Upon further inspection, the customer provided a video of the noise which sounded like either the blower wheel or the exhaust pipe rattling. I tested the unit with a load of clothing inside and could not duplicate the noise. I disassembled the unit to find the blower wheel broken and expanding when it gets hot and causing the wheel to be off balance and rub on the wheel housing. I reassembled the unit and am ordering the blower wheel and scheduled return service for 08/04/23. No lint observed during service.; ordrng 1 WP697772 (Blower wheel)"

"7/27/23 18:49: PR rspndd 7/27 THU, Arrived on site. Replaced damaged doors and nameplate. Customer also showed damage to the back of the refrigerator. CS took pictures and will contact techline do document. Job complete"

"Arrived on site for washer needing previously diagnosed gearcase, suspension rods, and screws. Upon arrival reconfirmed issue and installed parts. Reassembled and tested unit. Found no leaks and unit working as designed. Call complete"

"7/27/23 18:48: PR rspndd 7/27 THU, Arrived on site. Replaced damaged doors and nameplate. Job complete"

"Arrived on site to test unit for not working properly, tested unit found it starting but turn of after 5 seconds and the turns back on for 5 seconds and so on, timer is not advancing and start switch is not turning dryer on all the time, replaced, timer, start switch and cut offs but unit is still exhibiting same issues, inspected motor and found it overheating and shutting off, will need new motor to fix issue, ordering part office to reschedule ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)"

Arrived on site for not tumbling. Upon arrival test unit and motor is not energizing. Test polarity and is correct. Found thermal fuse is blown. Replaced fuse and test unit. Unit is now operating correctly. Ran vent test and unit failed for electric dryers. Advised customer that vent needs to be cleaned to allow for correct airflow. Job complete

Arrived on site for refrigerator inspected unit and work area. I performed a sealed system repair and after finishing the compressor would not come on. I re-diagnosed and found a bad HV control board. After replaced the board unit came back on and its now operating as designed. No leaks where observed during service. Job completed.

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the machine has been working for the past week since they called in the service. They advised they didnt know if there was something that they did wrong or if there was an actual issue with the machine so they still wanted me to check it out. Ran the unit through diagnostics and did not find any stored error codes. I ran the unit for an auto test in the unit ran as designed. I checked the suspension and the suspension was good. I did ask the customer what types of clothes they were washing when the unit went off balance. They advised they were running sheets were the unit went off balance and did not finish. I did explain to the customer that off balance issues can cause the unit to shut down prematurely in the cycle. Went over the use and care guide and the unit is working as designed. Call complete.

"Arrived on site to replace previously diagnosed RC door, inspected door and found it in good condition, customer approved, replaced door, gaskets are sealing good, unit is now functioning as designed, no leaks detected job complete"

"Arrived on site for drying performance . In talking to tenant , the issue is condensation building up in drum and on door of dryer when not in use. Dryer is heating up normally . No error codes . Will tell maintenance dept to make sure exterior vent is closing when not in use . No lint build up at this time . Job complete."

Arrived on site for a microwave that is flashing an F1 E5 (microwave oven inverter error) error code. I tested the door switches and found the door switches were allowing the lights to come on and off. Tested the unit and found the error message pop up within two seconds of starting the microwave. Disassembled the unit and checked all wiring connections. Found all wiring connections good. For the text shaded advisers to replace the inverter so I did. I tested the unit again and the unit begin to heat and operate as designed. Call complete.

"KFGC506JSS05 Arrived to inspect ignition issues. I found the unit had difficulties igniting several burners. I performed adjustments on the affected burners and the issues were resolved. Operational test good, no gas leaks detected during service."

"Arrived on site for not cooling properly. Found evaporator fan not running and ice on bottom of freezer compartment,removed cover found frozen drain and lead not inserted to harness,cleared ice from drain,inserted lead fully to harness fan powered on. Turned off breaker to refrigerator to allow drain to defrost."

Arrived on site to test unit for door coming apart on top right hand corner. Found handle price broken. Office to reschedule. ; ordrng 1 W11449263 (Handle assembly) and 2 WPW10200660 (Screw)s

"Arrived on site and found customer experienced error code 84. Two weeks ago. Set dishwasher into a diagnostic cycle and did not find any issues or any leaking. Sent a short video to KB/service management. There is no sign of water dripping underneath dishwasher. Started a normal cycle and observed it for another 20 minutes and still did not see any issues. Ask customer to monitor dishwasher further, job complete"

Arrived on site for lights being out again . Found one led mod in fresh food section and on module in FZ out . Replaced both LEDs . All lights are functioning properly. Customer also needed water filter . Filter 69.80. Collected 75.56 AUTHO A33XN4. Job complete

Arrived on site for range here front right burner was staying on high setting when set to low after a few minutes of running. Upon arrival confirmed complaint and found inf. Switch failing to adjust temps accurately. Replaced front right inf switch and tested burners. Found range working as designed. Call complete

"Arrived on site to test unit for gas leak, gas is on to the unit, walked into home and did not smell any gas, customer stated that they smell it when they unit the oven, tested oven glow igniter is working and safety valve is opening properly, explained to customer that this is just a little residual gas escaping but dissipates after, and unit has not gone through a initial burn off, called safety to document SR#7736911670, unit is running as designed, job complete"

"Arrived on site to test unit for gas leak, applied bubble solution on all joints and did not find any leak but could smell gas when oven is turned on, broil and bake igniters are taking 4-5 clicks to fire, inspected igniters and found them slightly warped from heat, adjusted igniters and tested, it is now taking 1 click to ignite, customer to monitor and if issue persists then both igniters and DSI board will need to be replaced, at this time unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for not operating properly, customer stated that it run but occasionally it makes a noise and stops, tested unit found unit running good for the first minute and then the high voltage turns off, like its over heating, recommend replacing capacitor, magnetron, diode, magnetron thermostat and cavity sensor, ordering parts, office to reschedule ; ordrng 1 W10832024 (Magnetron THRMST-FIX) and 1 W11224856 (Cavity sensor) and 1 W11552018 (Control)"

"Arrived onsite for unit not cooling. Unit in apartment 718. Upon arrival unit was unplugged. Powered unit and unit started running. Compressor is running and unit is building frost pattern. Moved unit and found water underneath unit. Notified maintenance of water under unit. Appears unit was defrosted and ice thawed and overflowed drip tray. Appears unit is having Defrost issues. Ordering control, UI and thermistor . Office to reschedule.; ordrng 1 W11650660 (Heater) and 1 W11518204 (UI) and 1 WPW10384183 (Defrost sensor)"

Arrived onsite for unit leaking. Upon arrival inspected unit. Customer had water turned off. Removed kick plate for inspection. Turned water supply on and unit began Leaking from inlet valve. Will need to order and replace Valve. Office to reschedule. Customer will need last appointment of the day.; ordrng 1 W11662359 (Inlet Val)

"Arrived onsite for unit not drying dishes as well as tub and rack components molding. Upon arrival inspected unit. Found areas of the unit with mold growth and other deposits. Ran diagnostics and found no heat error. Ran test and confirmed heater not energizing. Found heater failed. Replaced heater and tested. Heater is now energizing. Customer has been diligent on maintenance but does not seem to remedy the mold growth. Instructed customer on rinse aid, vinegar wash (or dishwasher cleaner), also leaving the door open to air dry tub. Also notified customer that there may be issues with hard water. Customer will monitor. Job complete"

Arrived onsite for cooktop sparking. I informed the customer that it sparks on all them when you push any of the knobs. I explained how the unit works to the customer. No gas detected during inspection.

WDT710PAHZ1 GP arrived on site to inspect E2F2 error code. Inspected the unit and validated the error code. Elected to replace the ui and main control. Tested the unit and it is working as designed. No water leaks observed during service.

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer bouncing around. Tested unit and will need a new basket due to the service pointer #W11684122 If the basket does not have a QR code, replace the basket.; ordrng 1 W11172199 (Basket) and 1 W11210992 (Top panel)"

"Arrived on site for washer, inspected unit and work area. Customers customers complaint was unit making noises. Tilted unit backwards and found cam had came lose. I tighten up the nut and installed new belt and actuator. Unit is now operating as designed. Job completed."

"WRV986FDEM01 HP GP arrived on site to inspect freezer not being cold enough. Temperature reads FC=12, condenser=86, evaporator =9. Customer states that since the compressor was replaced the refrigerator ice maker never performed as it did prior to the initial compressor going bad. Determined that the customer will need a new sealed system repair. Please allow 2 hours for sealed system repair. No water leaks observed during service.; ordrng 1 2HRS (Sealed system)"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the FC ice maker and tested. Unit is operating as designed. I cycled power to the unit to reset the controls. No water leaks observed during service, job completed."

Arrived on site for unit not draining. Upon arrival test unit . Drain pump is receiving voltage just not operating. Need to replace pump. Replaced drain pump W10876537. Test unit and is operating as designed. No leaks present at this time. Job complete

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new harness and surface burner and tested the unit and found unit operating as designed