Service History 241

Near Round Rock, TX 78681
David S
Job Details: 02/01/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to install previous diagnosed parts. I gained access to the fresh food evaporator and shimmed it so that the drip pan will no longer be bowed. I gained access to the aurora board and replaced it with new. I plugged the unit on and found the top light not coming on. I gained access to the wiring in the fresh food section and found the live maker unplugged. I plugged it back in. I power cycled the unit and found it working as designed. Job complete.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 02/01/2021
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived on site to install previously diagnosed part. Inspected first element and the coils were damaged and not sitting properly in the mold. Removed element and installed new element without any damage. Element still only comes on in the center and does not come on in the outer circle. Infinite switch was ordered, but I did not come with it. Marked infinite switch to use upon return. Office will call customer once infinite switch arrives to schedule return visit to complete,etc the repair. ; O-emld tckt"
Near Cedar Park, TX 78613
Justin
Job Details: 02/01/2021
WASHER MAYTAG MVWC465HW2 Arrived on site for washing machine making a loud noise. Upon arrival customer had a video of sound and it was a loud screech. I replicated the sound during the diagnostics mode and it was a loud screech. I ran unit on high spin speed and it occurs when it starts to ramp up but disappears when it gets to full speed. I found the agitator and wash plate to be good. I gained access to gear case and found the belt was good. I removed the belt and isolated the motor and ran a high spin speed. The motor did not make the noise. The actuator was also in good shape. Will need to replace gear case. Ordering gear case. Office to reschedule. ; ordrng 1 W11454372 (Gear case)
Near Belton, TX 76513
Tyler
Job Details: 02/01/2021
OVEN WHIRLPOOL WOD51EC0HS02 Arrived on site for microwave that customer stated had a good functioning lightbulb and they could turn it on using the remote features from the phone but when they tried to activate the oven light from the consul directly it would never turn on upon further diagnostics I found that the UI consul was not sending the proper voltage down of the lightbulb to activate it I didn’t replace the consul and was able to reassembled and tested the lightbulb functions directly from the consul when activated. Call complete
Near Austin, TX 78745
Kevin
Job Details: 02/01/2021
DRYER WHIRLPOOL WED4950HW1 arrived on site and inspected dryer and found cut off has failed, after replacing cut off dryer is working again. Also found vent to the exterior is blocked. There is no airflow showing on airflow meter. Took pictures. Showed apartment management that vent to the exterior of the apartment will need to be clean.
Near Austin, TX 78737
Robert
Job Details: 02/01/2021
WASHER MAYTAG MVWX655DW1 Arrived on job for complaints of no power. Found control not working 120v good. After replacement test operation.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived on site for FRIDGE SECTION ISN'T COOLING/FRZR SIDE NOT FREEZING-NOT MAKING ICE-LIGHTS COME ON >>>. Found starter was not keeping compressor running. Removed started and capacitor and replaced with new starter and capacitor. Powered fridge back on and compressor came on and stayed on. Customer knows it will be 24 hours before it starts keeping set temp. Fridge running as designed. Job completed.
Near Austin, TX 78726
Dona
Job Details: 02/01/2021
REFRIGERATOR KITCHENAID KSCS25FTMS02 "Verified M&S with customer, customer explained that he thought the fan was turning on too often. At this time everything is cooling and freezing properly. Ice is being made and there is not visible issues.
Near Austin, TX 78750
David
Job Details: 02/01/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived on sire to diagnose washer with broken plastic piece. Found the tub ring had an abrasion / slice likely from factory. Replaced tub ring and retested. Unit is working as designed with proper tub ring. Call complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 02/01/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer making abnormal noises. Customer had load running on arrival, found sound to be normal. Disassembled unit and inspected blower wheel and fuse and element. Found all intact. Disassembled front of dryer. Inspected all moving parts and found all components working as designed. No signs of abnormal wear and tested. Checked drum and found felt and bearing in new like condition. Assembled unit and tested operation. All tested good."
Near Round Rock, TX 78664
Cliff
Job Details: 02/01/2021
WASHER WHIRLPOOL MVWX655DW1
Near Cedar Park, TX 78613
Justin
Job Details: 02/01/2021
OVEN WHIRLPOOL WOS51EC0AS00 "Arrived on site for broil element not turning on. I ohmd out the broil element, bake element, temp sensor, thermostat and all tested good. I also checked at control and found that they ohmd out correctly. I put unit into diagnostics mode and found stored error code F1E0 for an I internal error. I ran the auto test function and it would not start and gave me a replace control error code. Found voltage at control, but control was not sending voltage to the broil element. I reset the control and afterwards it would not let you bake nor broil.
Near Austin, TX 78750
David
Job Details: 02/01/2021
COOKTOP KITCHENAID KGCD807XSS00 "Arrived on site to diagnose cooktop that has several burners that are taking a while to light. Cleaned off burner surfaces and electrodes to resolve. Was able to resolve and make ease of lighting easier. Advised customer the only other option we have is to overhaul and replace the igniters and the orifice holders since all screws are all rusted out and stripping.
Near Spicewood, TX 78669
Brandon
Job Details: 02/01/2021
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of of unit melting and refreezing in freezer section, found unit fluctuating between-20 and 40 degrees based on pictures that customer provided. Found miscommunication between controls and thermistor. Ordering parts. ; ordrng 1 W11450890 (Control) and 1 W11330486 (UI control) and 1 W11394920 (Evap cover) and 1 CNOTE (Office to reschedule) and 1 W11318270 (Thermistor)"
Near Luling, TX 78648
Noah D
Job Details: 02/01/2021
WASHER WHIRLPOOL MVWB850YW0 "Arrived on site to inspect washer for grinding noise, upon replacement of bearing found the main drive shaft fused to outer tub.
Near Leander, TX 78641
Wesley
Job Details: 02/01/2021
DRYER WHIRLPOOL WED9450WW1 Arrived onsite and replaced element. All checks good. Advised customer on repair.
Near Florence, TX 76527
James
Job Details: 02/01/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived on site and tested operation. Found fault for off balanced load. Ran diagnostics and found gear case making a scratching sound. Inspected gear case and found planetary gear has separated. Unit will need new gear case and actuator to repair. Office to schedule return services due to part availability ; ordrng 1 W10913953 (actuator) and 1 W11454734 (GEARCASE )
Near San Marcos, TX 78666
Richard
Job Details: 02/01/2021
WASHER WHIRLPOOL WETLV27HW1 Arrived onsite for the washer lid lock not working. Replaced lid latch and all functions tested good. Control was not needed. Complete
Near Leander, TX 78641
Lou
Job Details: 02/01/2021
RANGE WHIRLPOOL WFE505W0HB2 "Arrived on site to inspect range with no power. Upon further inspection, I found the display blank and the customer advised that they smelled something burning when the power went off. I pulled the unit out and removed the terminal block cover. I found the L2 wires were burnt and broken due to being loose and shorting out. I removed the harness and removed and replaced the terminal block as the L2 terminal was broken off the block. I placed a new connector on the black wire and re-wired the block and tightened all connections. Tested the unit and it is operating as designed. Job completed."
Near Austin, TX 78744
Leonardo
Job Details: 02/01/2021
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to test unit for terminal block not installed correctly. Test unit and found white and black wires loose due to but not tightened. Secured connection test unit and unit test good job complete.
Near Leander, TX 78641
Lou
Job Details: 02/01/2021
WASHER WHIRLPOOL WET4027HW1 "Arrived on site to install previously diagnosed and ordered parts. Due to the harness failure and capacitor being damaged, with the help of tech DS, we removed and replaced the upper and lower harness and capacitor and tested the unit. Unit is operating as designed. No water leaks observed during service. Unit was left out of the closet due to the drain pan needing to be replaced by the apartment complex. Job completed."
Near Austin, TX 78739
Luis
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL WRF989SDAM03 "Arrived on site to install parts prev diagnosed. Replaced fill tube,fill tube,facia heater,main control and ui,powered unit on ran diagnostics icemaker passed harvest,passed fill test.
Near Leander, TX 78741
David S
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for fridge making a buzzing noise. I inspected the unit and work area. I put the unit into diagnostics and tested all functions. When I tested the compressor I could hear a slight buzzing noise. I gained access to the compressor and found the card board flooring was I shaped and vibrating against the compressor. I fixed the card board and foil taped it into place. I tested the compressor several times and found it not making the noise any more. Job complete.
Near Dripping Springs, TX 78620
Richard
Job Details: 02/01/2021
ICE MACHINE WHIRLPOOL KUIX505ESS1 "Arrived onsite for the ice machine not cooling. Arrived onsite as a helper. We installed new compressor, evaporator, drain pump assembly. Added Freon . All functions tested good and there is a good frost pattern on evaporator. Pressures are holding and are good. Complete"
Near Cedar Park, TX 78613
Wesley
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived onsite and found unit stuffed to max capacity. But cooling properly. Replaced control and thermistor.
Near Dripping Springs, TX 78620
Luis
Job Details: 02/01/2021
ICE MACHINE WHIRLPOOL KUIX505ESS1 "Arrived on site to install parts prev tech ordered. Replaced compressor,evaporator,filter drier and drain pump,vacuumed system down unit kept vacuum recharged system to manufacture spec. Ran diagnostics no leaks at water connections,tested drain pump good no leaks,evaporator plate frosted correctly good pressure."
Near The Hills, TX 78738
Luis
Job Details: 02/01/2021
WINE COOLER KITCHENAID KUBR204ESB00 Arrived on site for lower fan hitting heater shield. Replaced lower fan assembly adjusted heater shield tested new fan noise no longer present
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for The Drawer icemaker is broken and the icemaker dispenser doesn't work. Found motor that dispenses ice had failed. Freezer ice maker arm was broken off. Customer also mentioned the ice maker stopped working. Found frost build up on evaporator cover. Please send a different tech or send me back with a SS tech so that they can assist on determining if the sealed systems is bad. Customer has an extended warranty on major components. Placed fridge in a short defrost in hopes to get rid of some of the frost build up inside the freezer.
Near Austin, TX 78751
Jacob
Job Details: 02/01/2021
DISHWASHER KITCHENAID KUDE48FXSS0 Arrived onsite for finished light to unit no on when done and suds left over inside the unit. Put unit in diagnostics. Found an error for suds in air pump and drain too long. Let customer know to run the unit on its own with no dishes to help remove left over suds. And to go back to using the tablets. No leaks at this time. Job complete.
Near Austin, TX 78748
Leonardo
Job Details: 02/01/2021
DISHWASHER AMANA ADB1100AWB4 Arrived on site to test unit for unit not filling with water. Test unit and found spoon stuck under the float making unit think its full of water. Removed spoon test unit and unit test good job complete.
Near Cedar Park, TX 78613
Tommy
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL WUR50X24HZ02 Arrived onsite for previously diagnosed parts. Upon arrival replaced unit overload and unit starting device. Found unit still not operating inspected unit wiring found loose connection on inside of fridge. Tightened and tested. Unit is now operating as designed. Compressor has amps and both fans are running. Informed customer to give unit 48 hours to cool. Job Completed.
Near Round Rock, TX 78665
Tommy
Job Details: 02/01/2021
FREEZER WHIRLPOOL WRS325SDHZ05 Arrived onsite for previously diagnosed parts.upon arrival found unit thermistor damaged.replaced also tested heater found heater good. Plugged unit in and unit is operating as designed. Job Completed.
Near Lockhart, TX 78644
Noah D
Job Details: 02/01/2021
REFRIGERATOR GE GTH22SHSARSS "Arrived on site to inspect fridge for not cooling, upon inspection found the control board not sending voltage to com,pressor, replaced control and relay. All functions returned and compressor started. Complete"
Near Bee Cave, TX 78738
Robert
Job Details: 02/01/2021
WASHER WHIRLPOOL WFW3090JW Arrived on job to replace previously diagnosed parts. Plugged washer in and drain pump started and will not stop. Disconnected water level switch and cleared the line. Reconnected switch and test washer working properly.
Near Bee Cave, TX 78738
Robert
Job Details: 02/01/2021
WASHER WHIRLPOOL WFW3090JW0 Arrived on job to replace previously diagnosed parts. After replacement test operation washer working properly no leaks detected at time of service
Near Austin, TX 78731
Kevin
Job Details: 02/01/2021
WASHER WHIRLPOOL WFW5620HW2 "Arrived on site and inspected washer and found noise customer is experiencing his drain pump running when there is no water, this causes a vibration in the lower panel as well. Also found load and go detergent reservoir is leaking and will order a new one throughout the customer. No water leaks from connections at time of service; ordrng 1 W11115633 (D2C Dispense tank)"
Near Round Rock, TX 78665
Tommy
Job Details: 02/01/2021
RANGE KITCHENAID KFDC558JSS00 Arrived onsite for door panel replacement.Office to reschedule.; O-emld tckt
Near Austin, TX 78753
Matthew
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite to replace previously diagnosed parts. Replaced ice bucket. Door bin was broken needs to be reordered. Replaced crisper drawer but front cover is damaged need to order covers. Office to reschedule.; ordrng 2 W11206718 (front-pan)s and 1 Wpw10212139 (bin-cntlvr)
Near Lakeway, TX 78738
Luis
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site for loud noise,tested icemaker loud noise from icemaker motor,replaced icemaker assembly power cycled unit icemaker no longer making loud noise. ; used 1 W11284458 (Icemaker) from stock"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 02/01/2021
WASHER ESTATE ETW4400XQ0 Arrived on site for NOT SPINNING--WOULD GO THRU THE CYCLE BUT IT STOPPED BEFORE THE SPIN CYCLE--CLOTHES ARE STILL SOAKING--TRIED RESETTING AND THING. Washer was full of water. None of the cycles would start. Placed in spin and just heard humming. Tested motor harness and motor was fine. Start capacitor is faulty.
Near Austin, TX 78750
David
Job Details: 02/01/2021
WASHER LG WT5001CW "Arrived on site to diagnose washer that was not powering on after customer heard a pop. Performed diagnostic on u it and found a resistor/transformer on the control blown out. Unit needs new control.
Near Pflugerville, TX 78660
Scott
Job Details: 02/01/2021
WASHER WHIRLPOOL MHW6630HC0 Arrived on site for wash throwing error codes found long drain and off balance load codes . Found water in tub . Found bra pads stuck in tub to pump drain . Removed and cleaned catch out . Ran diagnostics and pump is not emptying water fast enough out of tub . Ordering drain pump. No water leaks detected at time of service. Call to set return; ordrng 1 W11458345 (DRAIN PUMP)
Near Georgetown, TX 78626
Jonathan
Job Details: 02/01/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for microwave not heating. Tested operation while measuring amp draw and found magnetron drawing amps. Gained access to capacitor and diode. Found diode grounded out to frame. Removed failed diode and installed new. Tested microwave operations. All tested good.
Near The Hills, TX 78738
Brandon
Job Details: 02/01/2021
OVEN JENN-AIR JJW2830DP01 "Arrived on site to replace console and clean oven doors, after repair, unit tested good,
Near Austin, TX 78752
Jacob
Job Details: 02/01/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for unit not powering on. Tested unit. Found no power to unit. Did find OWI sensor wire was disconnected. Re inserted wire. Still unit had no power. Found that breaker will not stay fully powered on and not giving the unit a full 120v. Took pic of of volt meter. No issues at this time. Job complete
Near Harker Heights, TX 76548
Al
Job Details: 02/01/2021
RANGE WHIRLPOOL WFE510S0AS0 Arrived to inspect range door issues.Confirmed the complaint and found the active hinge snapped and was causing the door issues.Removed and replaced it.Reassembled and unit tested as designed.Tenant satisfied.Job completed
Near Waco, TX 76706
Jonathan
Job Details: 02/01/2021
DRYER WHIRLPOOL WED7300DW0 "Arrived on site for a dryer that is heating but not turning. Inspected unit and work area. Confirmed customers complaint and tested resistance through the motor circuit. Found the motor windings fine and the control sitting voltage. Tested thermal fuse and found it open. Replace thermal fuse and tested unit. Unit is now turning and heating an operating as designed.
Near West, TX 76691
Jonathan
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for refrigerator that would not dispense ice. Inspected unit and work area. Found motor turning but the impeller stripped on the motor. Attempted to remove impeller and found it would not come off. Replaced the impeller, divider, and motor and tested unit. Unit is now working as designed. Call complete."
Near Leander, TX 78641
Lou
Job Details: 02/01/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I checked for leaks at the ice maker fascia, under the ice bin and at the dispenser pan. I found no evidence of water leaks. I contacted the customer and they advised that the ice maker is leaking water and its going under the ice bin and freezing and going out the dispenser area and dripping onto the plate below. Also leaking into the bin inside the RC section. I tested the ice maker and it is operating as designed and showing no error codes. I tested the water dispenser and it is operating as designed. I tested the fill tube and it is operating as designed, so the leak is intermittent. I contacted the customer and advised of my findings and the parts I am ordering. Also advised that the office will contact them when parts arrive to schedule return service. I am ordering the hv control, UI, reducing valve and water lines and will return wit( the ice maker, va
Near Waco, TX 76712
Jonathan
Job Details: 02/01/2021
WASHER MAYTAG MVW7232HW0 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced user interface and tested unit. Unit is working as designed. Call complete.
Near Round Rock, TX 78665
Cliff
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to diagnose a refrigerator that is not dispensing water. Tested unit and found left side RC door warped preventing proper contact with door switch. Door will need to be replaced to complete repairs. Office to set return appointment.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for not making ice, upon talking to customer found the icemaker overfilled but was still producing some ice, ordering valve, UI and control due to persistent issues, all wiring functions worked. Office to reschedule ; ordrng 1 W10341329 (VALVE ) and 1 W10811364 (CONTROL ) and 1 W11124259 (UI )"
Near Temple, TX 76502
Tyler
Job Details: 02/01/2021
WASHER WHIRLPOOL WTW8040DW0 "On site for washer not cycling or filling with water according to the customer after they had recently noticed that the washer was leaking on its own. On further inspection of the unit I found the water valve was the initial cost of the issues one of us to crack and leak water into the housing as well as main control area behind the consul. I could not test the unit further diagnostics because no matter what function you try to select it would not function because you could not activate the lid lock with the main control having too much water damage from the leaking valve. I reached out to the office and got American home shield authorization to replace the main control as well as inlet valve housing assembly. After installing the needed parts I was able to reassemble and test each function on the washer and verify the overall the unit malfunctions 100% as designed with no leaks before during or after repair. Call complete. Errors shown before repair (F3e
Near Lakeway, TX 78738
Brandon
Job Details: 02/01/2021
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site for customer complaint of unit not staying balanced, found drum out of round with no clothes, ordering gearcase, slider, washplate and basket. ; ordrng 1 Cnote (Office to reschedule) and 1 W10834890 (Washplate) and 1 W11178227 (Basket) and 1 W11185701 (Gearcase) and 1 W10905025 (Slider)"
Near Austin, TX 78746
Leonardo
Job Details: 02/01/2021
DISHWASHER GE GDWT260R10SS Arrived on site to test unit for dispenser door not closing and heating Element not working. Test unit and found broken dispenser and opened element. Will need to order both parts office to reschedule. ; ordrng 1 WD12X10163 (Dispenser) and 1 WD05X10010 (Heater)
Near Round Rock, TX 78665
Scott
Job Details: 02/01/2021
DISHWASHER WHIRLPOOL WDT790SAYM1 "Arrived on site for poor dishwashing performance. Found wash motor had failed .. No water leaks detected at time of service. Job complete"
Near Austin, TX 78759
David
Job Details: 02/01/2021
REFRIGERATOR GE GSL22JFTCBS "Arrived on site to diagnose refrigerator that is not running or cooling. On arrival customer told me that the unit had been dead for several weeks and then came on last week. Customer said refrigerator has had several repairs done by other companies, for both sealed system and also UI panel. Unit has had issues when house has had power losses before. I checked the evap and temps. Found FC at 3 degrees, and RC at 38. Evaporator had full frost pattern. Checked compressor amp draw and found .67 amps, which is normal. Checked wiring at control and found no damage to wiring. Could not find any issues present at time of service. There may be wiring damage inside the cabinet, or a failing component, but could not find any failures at time of service. Call complete."
Near Austin, TX 78717
Justin
Job Details: 02/01/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher not draining. Upon arrival customer also stated unit will sometimes lose power at different parts of the cycle, it will half way pop the breaker, and need to cycle power at breaker to start up again. Put unit into diagnostics mode and found no stored error codes. Unit ran as designed and drew correct amperage. I could find no wiring issue. Customer is in a new home and on a GFCI breaker. I advised the customer it is more than likely a weak GFCI and needs to be looked at. Showed him service pointer on GFCI issues. Found no mechanical failure on unit. In regards to draining issue I advised him it is probably due to cycle not finishing and being interrupted by GFCI. The drain line was also installed incorrectly and is coiled up going through bottom of cabinet which can cause water to go back into tub. Call complete."
Near Waco, TX 76706
Jonathan
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for a refrigerator that won’t cool either section. Inspected unit and work area. Customer advised the unit does cool the freezer section but that the refrigerator section isn’t getting cold. Found airflow blockage in the refrigerator and freezer sections causing the error tunnel from the freezer to freeze. Found evaporator completely free of frost. Advised customer against blocking airflow components due to this issue. Removed frost and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78724
Matthew
Job Details: 02/01/2021
WASHER WHIRLPOOL WETLV27HW1 Arrived onsite for washer not going into wash cycle. Upon inspection found washer with long fill error code. Passed diagnostics auto test but when under a normal load the unit would not stop filling. Will need to order upper and lower harness and main control just in case. Office to reschedule ; ordrng 1 W11028053 (harns-wire) and 1 W11417071 (LOWER HARNESS ) and 1 W11481725 (CONTROL )
Near Austin, TX 78737
Robert
Job Details: 02/01/2021
COOKTOP KITCHENAID KCGS556ESS02 Arrived on job for complaints of flames too high. Customer had kit to convert to lip gas. Change all orifice to correct flame issues.
Near Austin, TX 78759
Cliff
Job Details: 02/01/2021
DISHWASHER WHIRLPOOL WDF520PADM7
Near Austin, TX 78759
Cliff
Job Details: 02/01/2021
DISHWASHER WHIRLPOOL WDF520PADM7
Near Bruceville, TX 76630
Tyler
Job Details: 02/01/2021
REFRIGERATOR GE GSE25HGHBHBB Arrived on for refrigerator leaving ice all over food and not cooling properly in the freezer. Upon arrival customer also stated the water dispenser wasn’t working. When further inspection of the dispenser was done I found unit was functioning as designed. Was able to confirm with customer until current diagnosis unit had not been dispensing water. After inspection of the freezer the temps were at -6 and freezer was set to 0. Fresh food side was at 38 degrees at arrival when set temp was 37 degrees. I was able to confirm the the freezer items had frost and ice. The gasket was sealing fine but I found after disassembly that the evaporator fan as well as defrost heater were running at the same time when all other components within refrigerator were off. After 10 minutes the refrigerator had left defrost mode on its own and all other cooling components including (compressor/condenser fan motor) all ran as designed. I was able to pin point the main contras th
Near Killeen, TX 76542
Al
Job Details: 02/01/2021
DRYER MAYTAG MEDB765FW0 Arrived to install previously ordered parts.Unit now works properly
Near Austin, TX 78717
Justin
Job Details: 02/01/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to install previously diagnosed parts. Installed new outer door panel. Put nit into test mode and ran a diagnostics cycle.
Near West, TX 76691
Jonathan
Job Details: 02/01/2021
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for a washer that has locking issues. Inspected unit and work area. Confirmed customers complaint that the lid latch was not working properly. Replaced lid lock assembly with truck stock latch (W11307244). Reassembled unit and tested it. It is now working as designed. Call complete.
Near Austin, TX 78737
Leonardo
Job Details: 02/01/2021
MICROWAVE WHIRLPOOL GT4175SPS4 Arrived on site to test unit for unit not heating. Test unit and found bad switch. Replaced switch test unit and unit test good job complete.
Near New Braunfels, TX 78130
Andrew
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to test unit for not dispensing ice. Water was working as designed. Found ice bucket frozen solid. Ran icemaker fill test and no leaks detected at this time. Found door separator was not closing as designed causing frost build up preventing ice from dispensing. Also found separator heater was not connected. Connected heater, and replaced separator, tested unit, unit works good. No leaks detected at time of service. Job complete."
Near Bruceville, TX 76630
Tyler
Job Details: 02/01/2021
WASHER MAYTAG MVWX655DW2 "Arrived on site for washer making a loud noise during agitation afte previous repair. Upon arrival I entered the units diagnostics and found an F2e1 error code (stuck button). Unit had no communication issues between ACU and ui though after further inspection. I did run an agitation cycle and was able to verify that when the unit filled and running the gearcase is grinding internally. I also verified there was oil leaking from gearcase in little droplets along the splutch and cover. Office will need to reschedule once availability of certian parts is known. Needs gearcase, splutch, drive hub.; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W11454734 (GEARCASE )"
Near San Marcos, TX 78666
Richard
Job Details: 02/01/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived onsite for the dishwasher not drying properly. Ran diagnostics and found no issues with the dishwasher. All functions tested good complete
Near New Braunfels, TX 78133
Richard
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived onsite for the refrigerator ice maker not working. Replaced panel UI and ice container and all functions tested good complete
Near Waco, TX 76710
Jonathan
Job Details: 02/01/2021
REFRIGERATOR KITCHENAID KFIL27CXMS0 Arrived on site for refrigerator that has a control panel out and is not making ice. Inspected unit and work area. Confirmed customers complaint and tested voltage going to the user interface. Found 14 V DC going to the Y the Y not displaying. Customer advised that her icemaker can be turned on and off through the UI and I did notice that the user interface also lets the control know if there’s ice in the bucket. Ordering user interface and office will need to get authorization for repair ; ordrng 1 W10309089 (cntrl-elec)
Near New Braunfels, TX 78130
Andrew
Job Details: 02/01/2021
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site to test unit for cycles interrupted. Found error code f0e9(off balance pause). Upon inspection found rear shock not connected to tub. Secured shock, tested unit, unit works good. No leaks detected at time of service. Job complete."
Near Belton, TX 76513
Tyler
Job Details: 02/01/2021
REFRIGERATOR KITCHENAID KRSF705HPS00 Put on site for refrigerator needing to be re-diagnosed after a previously repaired defrost system and then a recently diagnosed defrost issue once again. Upon arrival I found that some of the parts that the prior tech had requested were never ordered by then disassemble the unit and verified the customers were able to defrost the majority of the unit so I can access the evaporator coil in the fresh food section where the defrost issue was currently happening at. Then ran test one through six and I was able to verify that most of the unit was functioning as designed but the thermos or that was recently installed on the evaporator was shorted out within the fresh fruit section I then replaced the main high-voltage board as well as defrost thermistor kit inside ffc. I was able to reassemble and verify on the board at the front of the fridge that the evaporator thermistor in the fresh food section was no longer shorted out and functioning as designed a
Near Waco, TX 76712
Jonathan
Job Details: 02/01/2021
DISHWASHER GE GSD4000V00BB Arrived on site for a dishwasher that still has no power. Inspected unit and work area. Tested voltage at the junction box. Found no voltage still going to the dishwasher. Tested continuity through the power cord and found proper continuity. Hi customer getting an extension cord to plug into another outlet. Tested voltage at the outlet and found proper voltage at the outlet used. Turn the unit on and unit began to run as designed. Advised customer that they still have a voltage issue underneath our sink where the dishwasher plugs in. Customer advised that the last electrician only checked voltage at the breaker box and not at the plug. Customer will need an electrician to repair the electrical supply.
Near Belton, TX 76513
Al
Job Details: 02/01/2021
DISHWASHER GE GDT655SSJ5SS Arrived to install previously ordered part.While replacing the wash motor I found and photographed the source of the leak.The gasket on the diverter is torn and causing the leaking issues.Ordering WD18X21678 diverter Office to reschedule the customer for return service.Needs more work ; ordrng 1 WD18X21678 (diverter)
Near Waco, TX 76712
Jonathan
Job Details: 02/01/2021
WASHER WHIRLPOOL MVWB765FW2 "Arrived on site for a washing machine that will cost after the cycle of selected. Inspected unit and work area. Placed in an in-service diagnostics and found an F5 E1 (lid switch fault, lid is up) and an F2 E1 (UI stuck key) error code. Placed unit in a manual test for the lid lock and unit operated as designed 4 times unlocking and locking the lid. Ran the unit through a diagnostic test and unit ran as designed. Customer stated that intermittently he unit won’t accept her start selections or will paste immediately after pressing start. All evidence including the F2 E1 code point to a shorted key on the start button. Ordering UI fascia and office will need to contact customer to reschedule due to an out of stock item. . ; ordrng 1 W11135393 (overlay)"
Near Temple, TX 76502
Al
Job Details: 02/01/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived to inspect wall oven not accepting commands.Ran diagnostics and F6E4 UI to control error.This wouldn’t allow the customer to make any selections.I cycled the power and unit reset itself and began operating properly.Customer to connect to WiFi so unit can update with the whirlpool app
Near Harker Heights, TX 76548
Al
Job Details: 02/01/2021
DRYER MAYTAG MEDB765FW0 Arrived to inspect dryer not starting.Confirmed the complaint and found the customer was applying too much pressure and the unit wasn’t reading her selection.I attempted successfully several time in front of the customer and she was astounded the unit would start for me.She chose another finger to make her selections with less pressure and it worked properly without delay.Job completed CUSTOMER SATISFIED
Near Austin, TX 78735
Luis
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL GC3JHAXTS01 "Arrived on site for dispenser issues. Tested water dispenser no water removed coupling at hinge tested water good diagnosed frozen line,frozen line due to insulation void in liner allowing water line to freezer. Found tabs broken for ice door causing ice door to stay open and causing ice to melt and refreeze unit will need a new freezer door ordrng 1 L2327677SB (Freezer door discontinued)"
Near Jarrell, TX 76537
James
Job Details: 02/01/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site and tested operation. Found unit is not heating. Tested components and found diode reading open. Found new diode also reading open and is defective. Unit will need new diode and magnetron to repair. Office to schedule return services due to part availability. ; ordrng 1 W11256462 (diode)
Near Killeen, TX 76542
Al
Job Details: 02/01/2021
DISHWASHER FRIGIDAIRE FGBD2431KF0 "Arrived to inspect dishwasher leaking.Confirmed the complaint and found the middle spray arm was laying inside the top dish rack not even connected to the unit, which is caused the leaking.Ordering RESEARCH for SW whom I advised of this matter.Unit needs several parts to complete the repair Needs more work ; ordrng 1 RESEARCH (FOR SW ON UNIT SPRAY ARM)"
Near Georgetown, TX 78626
Jonathan
Job Details: 02/01/2021
RANGE WHIRLPOOL WFE525S0JS0 "Arrived on site to install previous diagnosed parts. Removed failed terminal block and harness, installed new. Tested operation. All tested good."
Near New Braunfels, TX 78132
Andrew
Job Details: 02/01/2021
MICROWAVE WHIRLPOOL KOCE500ESS01 "Arrived on site to replace wave per last tech. Verified wave guide was needed. Replaced both top and lower wave guides. Tested unit, unit works good. Job complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 02/01/2021
WASHER MAYTAG MVWB835DW4 "Arrived on site to test unit for latch not engaging. Found door is broken where hinges attach misaligning lid preventing latch from recognizing lid is closed. Lid locks good when held down, all other functions operating as designed. Needing lid to fix issue. Office to reschedule. ; ordrng 1 W11259006 (lid)"
Near Austin, TX 78748
Luis
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for filter issues. Diagnosed a defective housing broken inserts in housing,replaced filter housing."
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/29/2021
OVEN JENN-AIR JJW2830DP01 "Arrived on site to test unit for error code f2e1(stuck key pad). Cycled power to unit and code was still present. Checked connection to UI and connection was not tightly secured. Secured connection, tested unit to 350, unit now operating as designed. Cleared error code. Job complete."
Near McQueeney, TX 78123
Noah D
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site to inspect mic for not illuminating lights, upon inspection found the control malfunctioning, replaced control and tested for light, all functions returned. Complete"
Near Pflugerville, TX 78660
Scott
Job Details: 01/29/2021
WASHER WHIRLPOOL MVWC425BW1 "Arrived on site to install gearcase from previous tech visit . Replaced gearcase . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/29/2021
WASHER WHIRLPOOL MHW6630HC0 "Arrived on site for washer having longer cycles than normal and the last 1 minute of run time last longer. Inspected unit and work area. Found door bellow not setting on tub correctly (see SD-QUICKPIC). Inspected door bellow for damages, found all intact. Corrected door bellow. Performed diagnostics mode and checked fault codes. Found fault code F0-E2 oversuds, F5-E2 lock fault and F5-E3 unlock fault. Ran manual test on lock and found responsive. Tested all other components. Found all working. Checked control health light. Found steam feature on and causing the longer cycles. Spoke with customer on soap usage. All tested good, no water leaks detected"
Near Georgetown, TX 78633
Jonathan
Job Details: 01/29/2021
DISHWASHER KITCHENAID KDFE104DSS3 "Arrived on site for dishwasher making abnormal noises and toe plate insulation hanging down. Removed toe plate and inspected underneath unit. Performed diagnostics mode and found error 8-2 drain pump fault. Monitored test operation and found top spray arm not turning properly. Found spray clogged. Cleaned spray arm and continued test mode. Found all components working as designed. Corrected toe plate and reinstalled. All tested good, no water leaks detected.
Near Austin, TX 78723
Matthew
Job Details: 01/29/2021
RANGE WHIRLPOOL WFG505M0BB2 Arrived onsite for unit not reaching temperature. Upon inspection found unit not igniting. Exposed igniter and found igniter only with 2.59 amps. Not adequate enough to energize gas valve. Customer also complained about the door seal. Gave quote for oven door seal and bake igniter.
Near Austin, TX 78731
Luis
Job Details: 01/29/2021
FREEZER KITCHENAID KBSD608ESS01 "Arrived on site for cooling and noise complaint. At time of visit unit cooling correctly,per customer unit defrosted,ran diagnostics diagnosed noise due to compressor running at high speed due to compressor being a variable speed normal operation of compressor. Continued diagnostics thermistors passed,fan ran at multiple speeds and passed diagnostics,bimetal closed and heat powered on,unit passed all diagnostic test"
Near Dripping Springs, TX 78620
Robert
Job Details: 01/29/2021
RANGE WHIRLPOOL WFE505W0HS1 Arrived on job for complaints of heating indicators on. Found the switch for the right burner cause. ; ordrng 1 WP3149400 (switch-inf)
Near Killeen, TX 76543
Al
Job Details: 01/29/2021
DISHWASHER FRIGIDAIRE FGID2466QF7A Arrived to inspect dishwasher not starting.Confirmed the complaint and found the the latch needed was not available in time for the service.Ordering the latch.Office to reschedule the customer for return service Needs more work ; O-emld tckt
Near Austin, TX 78753
Matthew
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL ASI2175GRS01 Arrived onsite to replace previously diagnosed parts. Replaced valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID KSC24C8EYY04 Arrived on job for complaints of refrigerator section warm. Ran test 3 fans working properly. Replaced thermistor in refrigerator
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/29/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to test unit for not draining. Found drain pump chopper broke off seizing pump causing pump to burn out. Replaced drain pump, tested unit, unit works as designed. No leaks detected. Job complete."
Near Austin, TX 78751
Matthew
Job Details: 01/29/2021
DISHWASHER KITCHENAID KDFE104HBL1 Arrived onsite for dishwasher not getting water. Upon arrival put unit in diagnostics. Found error codes 4/3 motor not energizing and 7/1 no heat . Will need sump and motor replaced. Office to reschedule ; ordrng 1 W11085683 (pump&motor)