"Arrived on site and replaced previously diagnosed filter housing(W11162042), reservoir(W11566768) and valve(W11645245) from truck stock. Unit is now working as designed. Advised customer if doors not being opening throughout the day to turn temp up to prevent reservoir from freezing. No leaks detected. Job complete."

Arrived onsite and found unit operating with failed lighting. Replaced all LED modules using the procedure outlined in W11683242 SP W11606409. All checks good. Unit is now operating as designed. W11632139 x4

Arrived on site for no cool. Removed evaporator cover frost only forming on inlet of evaporator ordering a new compressor and evaporator. ; ordrng 1 W11562258 (Evaporator) and 1 W11582579 (Compressor) and 1 Wpw10143759 (Drier) and 1 w11506635 (Access valve) and 1 W11506620 (Coupler) and 1 W11504449 (Coupler) and 1 W11504419 (Coupler) and 1 W11504434 (Coupler)

"Arrived on site for a washing machine that is not starting cycles again. Inspected unit and work area. Upon entry, I found the unit full of water and not draining. I gained access underneath and found one of the wires split going to the drain pump again, but in a different location. I went ahead and replaced the wire harness and tested the unit. I found the unit working and operating as designed. I called Whirlpool Techline and spoke to Drew SR# 7740876724. He advised that he noted the file and the unit is working and operating as designed. Call complete. W11643701."

Arrived onsite for unit not draining water. I found the harness to be showing open line to the drain pump. I checked the drain pump and it's showing continuity and the ohms are reading at 19.9ohms. Drain pump is good but the lower harness will need replacement. I drained the basket water out in meantime. Ordering W11643701 harness lower. Office to RS as it is PSP.; ordrng 1 W11643701 (Harness lower)

"Arrived on site for customer complaint of control being loose. Found loose screws that attach control to the control housing. I tightend the screws, unit tested good."

"WFG320M0MS0 Arrived on site do unit smelling gas. Upon arrival, proceeded to check all points for leaks and found no leaks in the oven. Proceeded to check gas line and found very tiny leak mid way of the gas line (pictures attached). Customer witnessed leak as well. Advised customer to call builder to replace gas line. Customer agreed. Unit is functioning as designed. No parts needed"

"Arrived on site to diagnose dishwasher not powering on / running. Tested unit and found no response from control panel. Checked voltage and found good voltage all the way to control. Found control blinking twice, indicating it can't read the UI. Replaced UI and retested. Verified proper operation. Unit starting cycles properly. Repair completed. Parts used - W11632709."

"WTW4850HW3 Arrived on site to replaced previously ordered part. Upon arrival, customer mentioned the unit was not spinning. Checked error codes and found F0E5 unbalanced and F0E2 off balanced. Cleared code. Explained to customer how to properly load and monitor unit right before goes to spin. Customer agreed. Proceeded to replace W11607637 control. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

Arrived onsite for unit not heating. I confirmed no heat but unit tumbles. I found the heating element showing open. I found a break in the coils and replaced the element. Unit is now heating and tumbling as designed. Call complete. Installed WP3387747 ELEMENT.

Arrived on site to install previously diagnosed and ordered parts per previous technician. I installed the inner and outer door panels and the drain pump. I reassembled and tested the dishwasher. The dishwasher is now operating as designed. No water leaks observed during service W10876537 W11637956 W11702834

"Arrived on site to inspect the wall oven tripping the breaker. Upon further inspection, I found that the oven was tripping the breaker after 10 seconds of operation. I pulled the oven out and examined all the wiring. All the wire appeared to be good. I started the burn off procedure by replacing the bake and broil element and the control, and removed the ground from the electrical connection. I set the oven to 500 degrees and started the bake process, and ran for 30 minutes. After 30 mins, I reconnected the ground and instructed the customer to continue to run the oven for an additional 2 hrs. I documented with Saftey SR 7740872796. W11617232 W11545804 W11649136"

"Arrived on site to install previously diagnosed and ordered parts. Due to the 3rd level rack tracks mounts being damagged and not sealing properly, I removed and replaced both tracks and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11047813, W11047815"

Arrived onsite for washer banging. I found the feet nuts not to be tightened to the chassis causing unbalance in the unit. I fixed the feet and tested the unit. Unit now operates as designed and doesn't bang on high speed spin. I also tightened the pedestal bolts that connect to the washer. Customer stated the softener isn't working. I confirmed good pressure from valves leading to the dispenser needing replacement. Ordering W11524105 dispenser assembly. Office to RS.; ordrng 1 W11524105 (Dispenser Assm)

Arrived on site to test unit for no water dispensing and no ice production. Found reservoir frozen restricting water flow. Thawed reservoir and sealed in water line and used permagum(212643) around foam evap cover to prevent air flow to reservoir. Unit is now working as designed. No leaks detected. Job complete.

Arrived on site for customer complaint of oven door seal being damaged or missing. Found damaged door seal and part of it missing. Ordering the correct door seal. Builder not on site for signature ; ordrng 1 IWPW10129032 (Door seal)

"Arrived on-site for microwave not working intermittently. Onarrival foundatabke power supply but found control very dim. Found unit it heating as designed Found control display functional but main control not reading input, ordering WPW10451734 control and office to reschedule once availability of parts is known; ordrng 1 Wpw10451734 (Control)"

"Arrived on site to inspect wall oven combo unit with the oven light not turning off. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested the components and found the oven light not turning off. Tested the oven lighter at the control and found no voltage. Tested the door latch assembly at the door switch and found the actual switch was moving with pressing the lever inward. Tested the switch and found it bad. I removed and replaced main control andmlatch assembly and retested andmunit is operating as designed. Contacted techline and spoke to Kurt and advised of the complaint, my findings and repairs. Kurt provided SR#7740877116. I contacted Safety and spoke to Samantha and advised of the conversation with techline and parts replaced and she provided Ref.#7740809576. Job completed. W10883049, W11261167"

"Arrived on site to inspect washer not working and clothing locked inside. Upon further inspection, I found the unit with clothing inside and the lid locked. Attempted to place the unit in diagnostics and the control panel failed to respond. Tested voltage at the outlet and got 124V. Tilted the unit back and inspected the drain pump harness and found it good. Gained access to the main control and tested the drain pump at the J15 connector and found the pump bad. Also found the main control had shorted as well. Removed the water and clothing from the unit and removed and replaced the control and drain pump and calibrated the unit. Tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11396717, W11419171"

"Arrived onsite for pre diagnosed sealed system repair. Pierced system unit was still pressurized proceeded with compressor replacement, access and dye drier. Made repair and pulled vacuum charged unit per spec. Unit is now cooling customer will give unit 48hrs to stabilize proper temperature inside unit. Unit is now functioning properly and as designed to job completed. W11209866,wpw10143759,w11506635"

Arrived onsite for ongoing cooling fluctuation concerns as well as noisy compressor operation most evenings. Ch3cked frost pattern and temperatures 9f and 36f respectively. Compressor is running and within specs at time of service. Called techline and sent photos of evap frost pattern and cap tube suction line at the evaporator and cap tube dye drier alignment in the compressor cabinet. Sent running pressures and equalized pressures photos to techline. Advised techline on repair history sr#7740869775 Daniel. Techline advised that the unit would be submitted for review for replacement based on concerns about contaminated system. No parts

"Arrived on site to test unit to replace water lines, customer stated that when he disconnected the line the next day the water was leaking from the washer, connected new water lines provided by the customer, ran diagnostics with no issues or leaks, started a clean washer cycle, washer filled with no water leaking, unit is running as designed no leaks detected job complete"

"Arrived on site to diagnose refrigerator losing cool in both compartments. Found nothing in freezer is freezing, RC is cool at best. Checked sealed system repair and components for leaks. Found a massive leak at the lok ring where the condenser meets the discharge tube. Ordering discharge tube, condenser, drier and related sealed system parts. Lok ring can likely be cut out and brazed. Office to schedule 2 hour sealed system repair. ; ordrng 1 W11566600 (Discharge Tube) and 1 W11547313 (Compressor) and 1 W11482308 (Condenser) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Drier)"

Arrived on site to diagnose refrigerator with possible sliced hose. Customer showed me the hose elbow at the freezer door for the water dispenser had a cut and was leaking on water fill. Replaced line since cut was in the elbow. Tested and verified unit working as designed and no further leaks found. Call completed. Parts used - W11163765.

"Arrived on site to test unit for excessive shaking, tested unit found no stored error code, and all components activating properly, unit it is running properly, customer showed me the video of the shaking which to was well within norms, noticed that customer is over loading unit, advised customer to wash half of what she usually put in and monitor it at this time unit is running as designed no leaks detected job complete no parts installed"

"Arrived on site for stopped making ice. Upon arrival, inspected unit. There is about 3 batches of ice that were made in a span of 4 hours. Found reservoir with no water. Ran diagnostics and all components passed test. Contacted SW for assistance. After series of test and inspection of evaporator. Found under side of evaporator covered in ice and a sheet of frost on evaporator plate. Temperature of evaporator plate is negative 5.8 degrees. Recommended returning with sealed system tech and the following parts to have on hand. Harness, coil solenoid, gas valve , and control. And 2 hour weigh time; ordrng 1 W11126268 (Harness) and 1 WPW10206473 (Solenoid) and 1 WP759113 (Gas valve) and 1 W11034363 (Control) and 1 2hrweigh (2 hr weigh)"

Arrived on site to test unit for not cooling. Found compressor not running on arrival. Found inverter blinking 4x(compressor failure) shut power of and allowed to reset. After 15mins compressor still not engaging. Replaced inverter with no improvement. Recommend compressor replacement. Needing 3 hrs on return visit and office to reschedule. ; ordrng 1 W11658617 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10739408 (Control)

"Arrived on site for noise complaint. Found noise from upper hinge area,installed new extension assembly,tested door operation noise no longer present. Wp2307857"

"Arrived on site for water dispenser issues. Diagnosed frozen water lines in fresh food compartment, defrosted lines,adjusted lines and settings tested water dispenser unit working as designed."

"Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed a defective icemaker,replaced icemaker ran harvest test passed icemaker filled with water.w11700250"

"Arrived on site for makes constant noise. Even when not in use. Upon arrival, unit is unplugged. Restored power to unit. Drain pump operates continuously. Am able to get into diagnostics. Got error code F3-E1 pressure system fault. Inspected and test pressure hose and is good. Need to replace control. Replaced control W11603810. Test unit and is operating as designed. Job complete"

Arrived on site to install left and right trims on oven door. Installed both trims test unit and unit test good job complete.

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the icemaker and tested the unit. The unit is working and operating as designed. Call complete. W11700250.

"Arrived on site to test unit for not working properly, tested unit found diverted in constant rotation, inspected and found it leaking, replaced sump and tested, unit is now running as designed no leaks detected job complete installed WPW10482482"

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the unit tub full of water. I checked the disposal knockout plug and found it had not been removed. I removed the plug and pressed the cancel button on the control panel to turn the drain pump on and the unit drained the water. Tested the unit and it is operating as designed with no error codes. No water leaks observed during service, job completed."

Arrived onsite for fridge light not working. I found the door switch broken causing the light not to turn on. I replaced the door switch and unit is now lighting as designed. No leaks present. Call complete. Installed W11123941 RC SWITCH.

"Arrived on site to inspect refrigerator lights not working in the freezer section. Upon further inspection, I found the top left module in the fresh foods (RC) section and the top right module in the freezer (FC) section were not illuminated. Per service pointer W11606409, I verified the model/serial numbers and the unit was manufactured in 2021. I removed and replaced the module kit of 12 modules and tested functions. Unit is operating as designed. No water leaks observed during service, job completed. W11683242"

"Arrive downside for a dishwasher that is leaking during operation. Inspected unit and work area. The customer advised that the unit seems to leak from the door on the right hand side. I ran the unit through an auto. Test and found oversuidzing inside of the dishwasher, but found water leaking from the top right hand side of the door gasket. Ordering the door gasket and rescheduled the customer to 2/7. No parts were installed. ; ordrng 1 W11483553 (Door gasket)"

Arrived onsite for display unresponsive transitioning from bake to broil and occasionally display goes blank for 10 seconds and then c9mes back on while in standby. and found with one communication error f6E1. Cleared code and advised customer on findings. Ordering console due to repeat console glitching symtpoms. Office to reschedule. PSP item; ordrng 1 W11400283 (Console)

"KRFF507HPS03 Arrived on site for veggie drawer not sliding. Upon arrival, found middle shelf assembly to be collapsed and not inserted properly causing the drawers to be stuck. Corrected all shelving units and re tested. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived on site to replace previously diagnosed parts. Tested unit, suspension is extremely bouncy. Ran a diagnostic cycle, no abnormal noises from the gear case. Will only need to replace suspension and spaner nut. Replaced suspension (W11130362) and spaner nut (W11551646), tested unit, unit is now running as designed, no leaks detected, job complete."

"Apt 333 Arrived on site for not heating and making loud noise . Getting correct voltage at terminal block . Ran temp and air flow checks . Found air flow restrictions. Unit is making a lot of vibrating noise . Cleaned alot of pet hair and lint out . Also signs of having a lot of moisture buildup . Ordering sound pads . And repair kit , motor and blower . Return set for 2/10; ordrng 1 W11364931 (Motor) and 1 4392067 (Repair kit) and 1 Soundpads6 and 1 WP697772 (Blower)"

"Arrived on site to install previously ordered parts. Upon arrival, I received 2 diverter disks. I needed 1 diverter disk and one diverter cover. Ordering diverter cover. Contacted Techline to see if there any other recommended parts. Spoke with Rob. Explained issues and let him know that sump and motor has already been replaced but same sound is present. I sent in requested video of sound. Tech Does not recommend anything else at this time besides disc and cover. SR# 7740871793. Office to reschedule ; ordrng 1 W11679656 (Diverter cover)"

Arrived on site and replaced door(LW11202402). Needing 5/16 to 1/4 water line couplings. Turned water off to prevent accidentally flooding. Office to reschedule. ; ordrng 2 WP4373559 (5/16' to 1/4')s

"Arrived on site for temps above avg . No frost build up on evap. Fans are working . Weak frost on evap. Compressor pulling 3amps . Ordering Compressor, evap, nitrogen ,service port , r600 kit uv drier . Weight 2hrs . No water leaks detected at time of service, no parts installed . Call to set return ; ordrng 1 W11736670 (Compressor) and 1 W11566897 (Evap) and 1 Nitrogen and 1 R600kit and 1 Serviceport and 1 Uvdrier and 1 Weigh2hrs, tckt not sent, faulty send-to target"

"Arrived on site to inspect cooktop burners not working properly. Upon further inspection, I tested all burners and found the back left and front right burners caps were not seated properly and the center burner outer flame would not come on. After further inspection, I found the center burner orifices not installed properly and the mounting screw would not secure in the stud due to the stud not threaded properly. I attempted to correct the stud and found the mounting screw would not fully seat. I switched the orifices and retested and adjusted the flames on all burners and the unit is operating as designed except the center burner head is not secured/grounded properly. I am ordering the center orifice holder, burner head and mounting screws, along with CNOTE-LSO FOR TRAINING and scheduled return service for 02/10/25 (KC). No gas leaks detected during service. ; ordrng 1 W10836409 (Center burner head) and 1 WPW10639175 (Center orifice holder) and 2 W11226732 (Screw)s and 1 CNOTE (LSO FOR TRAINING)"

"Arrived in site. Found fresh food door raised causing noise from stress on cam and hinge pin,added grease to pin and inner side of cams,lowered door to prevent tension tested door operation"

Arrived onsite for F8E4 code present. I found excessive suds inside the tub. The suds are creating a waterway for the water to escape outside the unit and making the float switch come up. I advised customer to watch the suds inside the unit and customer stated they will use liquid detergent. Unit is operating as designed and i couldn't recreate a leak after 4 test cycles. No water leaks present. Call complete. No parts installed.

Arrived on site to test unit for not washing. Found motor as disconnected. Secured connection and completed diagnostics with no issues. Job complete.

"Arrived on site to test unit for not working properly, customer stated that the unit is rattling alot, tested unit found loud noise coming from cam, inspected and found shift actuator not disengaging properly, replaced cam and shift actuator and tested unit is now running as designed no leaks detected job complete installedW11481722, W10721967"

Arrived on site to test unit for unit leaking. Pulled unit out and ran a test cycle and no leaks present at this time. Turned unit on to normal cycle for 30 minutes and no water at all. Cold not duplicated the problem job complete. No one here to sign.

"Arrived on site to test unit for leak. Upon arrival customer stated she noticed grout lines on her tile were getting wet at the end of a cycle. She moved the unit to the side and found a little puddle, 3 in diameter at the rear right section of the unit. Hasnt ran a cycle since. Inspected unit, found no obvious leak points. Ran a diagnostic cycle, all components are properly engaging. Filled unit with a high water level, about 3 above the bottom of the bellow. Manually mimicked cycle motions on the tub, could not spot any leaks. Double checked all hoses and connection points, no leaks detected. Issue could be an over sudsing issue. Suds may have been pushed out of the vent hose, evidence of suds on the bottom framing member. Advised customer to run another cycle, mid cycle inspect inside the tub and if too many suds are present, start using less soap. If leak reappears, touch and feel if it is soapy or just water. If leak gets any bigger contact office. At this time unit is running as designed, no parts installed, no leaks detected, job complete."

WRX735SDHZ10 Arrived on site for a refrigerator with cooling issues. On arrival found PO on display cleared error code . Ran diagnostic everything seemed good further inspection found fc frozen uploaded photos. I removed all ice and tested again product works as it's designed no parts used no water leaks visible from main water supply. This will be second visit for same issue.

WFES3530RS0 Arrived on site for a range tripping breaker. On arrival verified issue flipped breaker back on. I installed control board bake and broil element. Removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. Rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. Recommend client to contact home builder if it happens again. Whirlpool are out of service on weekends.

"Arrived on site to test unit for not cooling properly. Found evap completely frosted over. Engaged defrost element and was receiving proper voltage but not engaging. Resistance on defrost element reading open. Recommend defrost element, evap harness and evap thermistor. Rescheduled for 02/07. No parts replaced at this time. ; ordrng 1 WPW10316428 (Defrost heater) and 1 W11244436 (Fan harness)"

"Arrived on site to inspect range not working. Upon further inspection, I found the unit display blank and checked the breaker to find it's a GFCI breaker and was tripped (photo). Cycled power and unplugged the unit and removed and replaced the bake and broil elements and the main control. Completed a burnout test on Bake at 500 degrees with the ground wire disconnected at the terminal block. I tested voltage at the bake element and found 242V at the terminal block, 10amps at the bake element and 14amps at the broil element. Once the unit completed the burnout and reached preheat temp, I unplugged the unit and reconnected the ground wire to the chassis and performed another burnout on Bake at 500 degrees and the unit completed preheat as expected. I advised the customer of my repairs and testings and recommended that should the unit trip the breaker again to contact their builder and have them replace the breaker and if the unit continued to trip the breaker to call it in for service. Job completed. W11182108, W10856603,W11696067"

Arrived on site to test unit for no display. Cant see what button are coming on or not. Cant use unit will need new microcomputer office to reschedule ; ordrng 1 8302153 (Microcomputer)

Arrived onsite for preciously diagnosed parts. I replaced the door strike and tested unit. Unit will now start and will cycle as designed. No leaks present. Call complete. Installed W11457841 STRIKE DOR.

Arrived on site to test unit for unit not starting. Test unit and found the only button working is the cancel button. Removed console test console and found shorted membrane. Will need new console office to reschedule ; ordrng 1 WPW10348564 (Console)

"Arrived on site to test unit for cycles not starting. Upon arrival customer stated unit makes noise and cycles will not start. Applied power to unit, drain pump immediately engaged indicating a pressure system fault. Inspected pressure hose, found no kinks, punctures or restrictions. Pressure switch on the control has failed and will require a replacement. Ordering part, no parts installed. Advised to customer that part is out of stock, as soon as its available the office will be contacting him to reschedule.; ordrng 1 W11608056 (Control)"

Arrived on site to test unit for ovens staying hot or staying on. Test unit and found left small oven hot around 110? even when off. Right large oven at around 100? test unit and found bad console and bad boards. Ordering both user interface board and main control board and appliance manager. Customer also said they couldnt connect to the WiFi so I will order new WiFi board. Office to reschedule ; ordrng 1 W11492266 (User interface) and 1 W11328373 (Main control board) and 1 W11317945 (Appliance manager) and 1 W11234290 (WiFi board)

"Arrived on site to inspect range not working. Upon further inspection, the customer advised that when they use the cooktop, the breaker will trip. Tested the cooktop and could not duplicate the issue. I pulled the unit out and gained access to the switches and found the switches shorted. I advised the customer of my findings and am ordering all of the burner switches and the right front switch knob since the old knob will not fit on the new switch. I scheduled return serviceir 02/07/25. Will return with all prescreened parts. ; ordrng 1 WPW10434452 (Left front switch) and 2 WP3149404 (Right rear left rear switch)s and 1 WP3149400 (Right front switch) and 1 W11158169 (Right front switch knob)"

MVW4505MW1 Arrived on site for a washer stuck on sensing. On arrival verified issue tilted washer back and found a broken wire repair and tested product works as it's designed no water leaks visible from main water supply. No parts used thank you.

"Arrived on site for cooling complaint. Found evaporator fan not running,removed cover good voltage to fan,removed defective fan motor, installed new motor powered unit on fan powered on. Wp2315549"

"Arrived on site to test unit for not draining, tested unit found broken harness, when removing the pressure hose the connection broken off, will need to order a tub and return, left new harness partially installed, office to reschedule installed W11643701; ordrng 1 W11219115 (Tub)"

WDP540HAMZ4 Arrived on site for a dishwasher not working. On arrival verified issue replaced pump tested product working as its designed no water leaks visible from main water.

"Arrived on site to test unit for not working properly. Upon arrival customer stated drain pump constantly runs when plugged in. Repair is covered, Auth W1DAM30APL1. Applied power to unit, drain pump immediately engaged indicating a pressure system fault. Inspected pressure hose, found no kinks, punctures or restrictions. Unit will need a new control. Ordering part, no parts installed, rescheduled for 02/07. ; ordrng 1 W11607637 (Control)"

Arrived on site to test unit for noise. Verified with customer noise is both the ice maker and damper control. Rescheduled for 02/07. No parts replaced at this time. ; ordrng 1 WPW10479155 (Damper control)

"Arrived on site to test unit for not tumbling. Upon arrival customer presented issue, when cycle is started you can hear a hum but motor does not spin. Started a cycle and manually spun the drum, motor engaged indicating a failed motor. Replaced motor (W11364931) and blower wheel (WP697772) and tested unit, unit is now running as designed, job complete."

"Arrived on site. Replaced defective filter housing,turned on water source checked connections no leaks,ran icemaker test passed icemaker filled with water,tested dispenser passed. W11346622"

"Arrived on site to test unit for not draining, tested unit found broken harness and shorted latch, replaced water drained but pump not disengaging replaced control and tested unit is now running as designed no leaks detected job complete installed W11700916, W11633362, W11591637"

Arrived on site to test unit for not drying properly. Ran unit and found burner cycling properly. Found no stored error codes. Advised customer of moisture syrup location and may not sense items properly if loads are too small or big. Advised customer on use of time dry. No parts replaced. Unit working as designed. Job complete.

Arrived on site to test unit for leak. Found unit tilted all the way back. When water fills tub ring is pulling away from softener dispenser causing water to leak. Leveled unit and completed diagnostics with no issues. Unit is now working as designed. No parts replaced. Job complete.

Arrived on site to test unit for display issues. Replaced UI(WPW10660608) and unit is now working as designed. Job complete.

Arrived on site and replaced control(W11170319) and suspension(W10780045). Unit now working as designed. No leaks detected. Job complete.

Arrived onsite for dishwasher not going through cycles. I found a wash motor error present. I replaced the pump and motor and tested the unit. Unit is now functioning as designed and no leaks were sighted. Call complete. Installed W11613479 MOTOR & SUMP ASM.

"Arrived on site to test unit for not draining. Upon arrival customer stated she was washing a comforter and it would not drain the water during that cycle. Inspected harness, found drain pump wire broken. Repaired broken wire with a butt splice and secured harness to prevent future failure. Tested unit, unit is now draining. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

F9E1 F0e1 MHW5630HC3 Arrived on site for a washer with draining issues. On arrival verified issue ran diagnostic and found error codes F9E1 AND F0E1 cleaned error codes. Took apart and found the filter full of animal hair uploaded photo and removed hair put back together and tested product works as it's designed no water leaks visible from main water supply no parts used.

Arrived onsite for unit not cooling top of unit. I found the evaporator frosted on the top. Fan was running but I found the thermistor to be sitting loosely causing defrost not to complete. I defrosted the evaporator and fit the thermistor back into place. No errors were found indicating no failures are occurring. Unit is now operating as designed. No leaks present. Call complete. No parts installed.

"Arrived on site to replace previously diagnosed UI, replaced and advised customer to monitor, at this time unit it is running as designed job complete installed W11404239"

"Arrived on site for no ice. Attempted reset and forced cycle icemaker not responding,removed icemaker from unit reinstalled icemaker ran through a cycle after multiple attempts ordering a new icemaker ; ordrng 1 W11546935 (Icemaker)"

Arrived onsite for dryer not starting. I found the vent to be clean but lint present on the connector from the dryer. I found the fuse to be open on continuity causing the dryer not to function. Customer will have vents cleaned and I replaced the fuse. Dryer is now operating as designed. Call complete. Installed WP3392519 thermal fuse.

MED6630HW0 Arrived on site for a dryer with drying issues. On arrival verified issue tested ventilation to home it was in bad condition causing dryer to over heat and turning off after a few minutes. Timed dry worked good but isn't good for the dryer when ventilation to home is in bad condition. Instructed client to clean vent to home ASAP no parts used thank you.

MHW6630HW0 Arrived on site for a washer leaking water. On arrival found small amount of water in the pedestal. Took apart washer found a little bit of water on left bottom side I cleaned out filter it hasn't been cleaned out for awhile. I replaced drawer because it has signs water leaking tested product working as its designed no water leaks visible from main water supply.

"Arrived on site to test unit for not heating. Upon arrival customer stated unit tumbles but does not heat. Verified issue, not heating. Unit is receiving proper voltage. Tested fuses and sensors, found high limit thermostat reading open. Replaced thermostat (279816) and tested unit, unit is now heating and is running as designed, job complete."

"WFES3330RS0 Arrived on site for a range tripping breaker. On arrival verified issue client flipped breaker back on i installed control board ,bake and broil element. Removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. Rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. Recommend client to contact home builder if it happens again. Whirlpool Safety not in business on the weekends."

"Arrived on site to test unit for ice buildup. Upon arrival customer presented issue, thin layer of ice is forming under the ice container. Per previous tech recommendation, replaced UI (W11387387) and tested, all components are properly engaging. Also found ice door gasket has deformed, flattened gasket and closed door to form the the ice maker assembly housing. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for lid lock not working properly, tested unit found strike broken, replaced and tested, unit is now running as designed no leaks detected job complete installed W11513250"

"Arrived on site to test unit for not entering a spin during a cycle and latching issues. Upon arrival customer stated during a regular cycle, unit will not go into a drain and spin. Will need to be put into a drain and spin manually to wring the clothes out. Also it will cancel the cycle before agitation starts. Tested unit, mid spin a screeching noise appeared failed gear case. Replaced gear case (W11454372) and ran a calibration cycle successfully. Ran a diagnostic cycle and heard a rubbing noise coming from the splutch. Replaced splutch (W10721967) and actuator (W10913953) and tested unit, all noises have been eliminated. Noticed bottom of the agitator has scraping marks as does the basket (images attached). Ran a regular wash cycle, unit filled and before agitation, the cycle canceled and drained out with all the lights off. Replaced control (W11307244) and valve (W11210459), also replaced capacitor (W11395618) and lid lock (W11307244) as precautionary. Started a quick wash cycle and monitored incoming voltage, voltage stayed a steady 120V. Unit filled with water, right before progressing to the wash portion, all lights shut off and unit drained all the water out. After draining the water out the wash LED illuminated but there was no progression in the cycle. Will order additional parts. Returning tech to call techline. Ordering parts, rescheduled for 02/07.; ordrng 1 W10919191 (Wash plate) and 1 W10832724 (Motor)"

Arrived on site to test unit for left front and right front burners not working. Test unit and found both burners getting voltage but not coming on. Replaced large and small burner test unit and unit test good job complete. W11396790. W11396792

"Arrived on site to inspect refrigerator frost build up in the freezer. Upon further inspection, I found a sheet of ice on the bottom of the freezer and a frozen water drip coming from the evap drip pan. I pulled the unit out to gain access to the drain tube and found the evap cap tube plug wedged in the drain. I was able to get the plug removed and water from the evaporator drip pan began to flow out of the tube. I cleared the ice from the freezer section. Unit is cooling properly. Unit is operating as designed and no water leaks observed during service, job completed."

Arrived on site to test unit for upper spray arm falling on to heating element. Found upper spray arm stuck on heating element replaced heating element and upper spray arm test unit and unit test good job complete.

"Arrived on site to inspect dryer taking too long to dry clothing. Upon further inspection, I checked the previous cycle settings and found the settings on Regular Normal with a small amount small load of towels. With the door open and the door switch closed, I tested the unit on timed dry and found the unit operating as designed as is could see the element illuminating in the back right vent area. Using my vent test kit, I tested the airflow to the unit and found the unit passed/showing good airflow and the vent tube at the back of the unit is installed correctly and not restricted. I made recommendations for use and care and explained how the other settings use the sensors versus the timed dry usage. No lint observed during service, job completed."

Arrived onsite for unit not starting cycles. Drain operates normal. The unit will not start a cycle even the diagnostic test cycle. I replaced the control and tested the unit. Unit is now going through cycles and operating as designed. No leaks present. Call complete. Installed W11637583 CNTRL-ELEC.

Arrived on site to test unit for power loss. Found FC evap motor interfering with voltage and causing unit t reboot. Recomend FC evap motor and control replacement. Scheduled for 02/07. ; ordrng 1 W11578030 (Evap motor)

"Arrived on site to test unit for not working properly, customer stated that it stops cycle before going into spin, found failed shift actuator, replaced and tested unit is now running as designed no leaks detected job complete installed W11481722"

"Arrived on site to test unit for not filling with water, tested unit found water valve engaging but not opening, replaced valve and tested, unit is now running as designed no leaks detected job complete installed W11626074"

"Arrived on site for a washing machine that has water level issues. Inspected unit and work area. The customer advised that they had noticed part of the paint coming off of the use your interface and wanted to know if there was a way to resolve that issue from happening. I did explain to the customer that the reason why this happens is because of steam from the hot water. I showed the customer that the lid is leaning towards the back near the user interface, which causes the steam to rise up that way. I did explain that this is normal operation and that the only way to resolve the paint issue is to use a touch up spray paint to fix the cosmetic issue. The customer advised that the unit works otherwise and that no further service is needed. Call complete. No parts were installed."

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the unit stop making ice for several days and then all of a sudden started making ice again. They advise that they have not had any other issues since it came back on, but still wanted to have it checked. I found the ice container full of ice but found some cubes stuck between the ice maker bail arm and the ice maker. I removed the ice cluster and found the ice maker began to harvest a new batch. I showed the customer what was likely the issue and the customer advised that they were unaware that how to open the ice container. I showed the customer how to remove the ice container. And how to resolve this issue, if the the problem persists. Call complete. No parts were installed."

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and when it began to operate, it started making a loud squealing noise. Disassembled the unit and found the tension pulley roller seized to the axles and the back right roller almost seized. I removed the tension pulley roller and rear rollers and cleaned the unit including the axles. Installed new rollers and tension pulley roller and removed and replaced the three rollers on the bulkhead, one with part number WPW10314173 from my van stock. Reassembled the unit and retested and unit is operating as designed. No lint observed at the end of service and no gas leaks observed during service, job completed. 4392067, WPW10314173"