"Arrived on site to install previously ordered parts. Replaced control W11034208, console W11029431, fan W11107275, and socket W11594027. Test unit and operates as designed. Job complete"

Arrived on site to test unit for unit tripping breaker. Turned top oven on to 500? and unit pre heated correctly. Turned bottom oven on to 500? and unit or heated correctly. Turned both ovens on to 500? at the same time for 20 minutes and units test good job complete.

"WFE515S0JS4 Arrived on site for unit damaged. Upon arrival, found cooktop to be damaged (pictures attached). Proceeded to replace W11178791 cooktop. Tested unit and now unit is functioning as designed."

"Arrived on site to test unit for buttons not responding and unit not starting. Test unit and found and console, replaced console test unit and unit will not start. Found bad control board, replaced board test unit and unit test good job complete."

Arrived on site to replace tub. Relaxed tub test unit and unit test good job no leaks present at this time. Job complete.

Arrived on site to test unit for lights not working. Test unit by removed the light cover and found left side light not connected correctly not making a full circuit. Secured connection test unit and unit test good job complete.

Arrived on site to test unit for oven not igniting. Test unit and found bake or broiler not coming on. Test unit and found and control board and module. Replaced both parts test unit and unit test good job complete.

"Arrived on site to install previously ordered tub. Replaced tub W11460604, bolt W11557803, and all 4 shocks W11316766. During assembly broke connection from heater harness. Need to order harness . Office to reschedule ; ordrng 1 W11316253 (Harness)"

"Arrived on site to inspect refrigerator freezing items in the fresh foods section. Upon further inspection, the customer advised that items are freezing on the top shelf at the back wall and against the side wall that backs up to the freezer section. Also, items are freezing the in the top crisper drawer. I tested temps in the FC section=9 degrees. I test temps in the RC section at the top shelf and found it at approximately 40 degrees. I tested temps in the top crisper drawer and found 33 degrees and the lower crisper drawer at 44 degrees and I noticed the UI temp settings were set at FC=2 and RC=43. I explained to the customer how the unit operates as the unit only has one evaporator that cools the entire unit. I explained how the thermistors detect the temps and determine when each section has reached suggested temp settings. I explained how the cold air will run down the back wall and anything that is blocking the gaps between the back wall and the shelving can and will freeze. Also placing items against the side wall the separates the RC from the FC can and will potentially freeze. After researching the crisper drawer temps settings, I found the customer had the settings on meat, which is the coldest setting, which will explain why the produce has been freezing in the crisper drawer. I changed the setting to produce, which is the warmest setting and advised the customer that the cooling will take 24 hours to change and correct itself. I recommended the customer monitor the unit and contact our office if cooling temps didnt change. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect dishwasher seal loose or coming off. Upon further inspection, I checked the door gasket and found it properly installed. While checking the unit over, I found the tub seal was tucked behind the cabinets on both sides (photo). I was able to get the seal pulled out and adjusted and then using my heat gun, I reshaped the seal and tested the unit in diagnostics. Unit is operating as designed the tub seal has been corrected. No water leaks observed during service, job completed. No parts installed. No one an available to sign for receipt/vacant new build."

"Arrived on site for condensation build up. Upon arrival, inspected unit. Found condensation on ceiling of RC. Also found ice blocking supply and return air restricting airflow from Fc to RC. Found damaged bottom corner of RC door. Ordering door. Office to reschedule. ; ordrng 1 W11575716 (RC door)"

"Arrived on site to inspect dishwasher noises. Upon further inspection, the customer advised that the unit makes a crackling noise at the beginning when the drain pump kicks on. I placed the unit in diagnostics showing no error codes and tested. The unit is operating as designed. I tested the unit in a normal wash cycle and at the beginning, when the drain pump comes on, there was no abnormal noises. I canceled the the wash cycle and turned the drain pump on and again it operated as designed. I recommended the customer get a video of the noise should it happen again and then contact our office to schedule services. I made recommends irons for use and care,,as well as, detergent use (water softener system). No water leaks observed during service, job completed. No parts installed."

Arrived on site to test unit for gas smell. Test unit and found gas smell coming from right front burner. Found damaged tubing and some gas coming out of valve. Will order new orifice holder and will return to replace orifice holder and manifold. Office to reschedule ; ordrng 1 W10827777 (RF Orifice holder)

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the lower main harness due to the drain pump harness breaking (photo). I calibrated the unit and tested and while testing, I found the gearcase making a loud metal on metal noise during spin cycle. I am ordering the gearcase, cam and belt and scheduled return service for 11/20/24. RETURNING TECH TO REPLACE THE GEARCASE, CAM & BELT AND CALIBRATED BEFORE TESTING. W11643701; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

Arrived on site for no ice ran diagnostics failed icemaker ran fill failed frozen fill tube. Replaced icemaker and fill tube assembly ran harvest test passed ran fill test passed. Used w11646196w11515313

"Arrived on site for unit not defrosting. Customer defrosted unit a couple days ago,ohmed heater,heater passed,replaced defrost thermistor,ui and main control,powered unit on,ran defrost cycle passed heater powered on. Used w11518204,wpw10384183,w11742389"

Arrived on site for unit not cooling. On arrival found both compartments at room temperature. Could not hear compressor running. Inspected compressor compartment and found compressor Not running. Checked supply voltage to the start device and recorded 123 VAC. Replace start device but did not have any effect on the compressor running. Unit will need sealed system repair for compressor replacement. Ordering two hours shield system repair. Copper cap tube . Office to reschedule.; ordrng 1 W11547313 (Compressor) and 1 W11598433 (Evaporator) and 1 R600a (R600a) and 1 Nitrogen (Nitrogen) and 1 2hr (2hr)

"Arrived on site for unit not making ice and water leaking while dispensing water. Removed upper cover found when running water from dispenser water leaking from a busted valve,removed line connections found ice in valve,replaced defective valve,found error on icemaker and frozen fill tube. Replaced icemaker and fill tube heater added sealer between icemaker housing and liner ran diagnostics icemaker passed harvest ran fill test passed. Used w11658802,w11482383,w11087201"

"Arrived on site for noise complaint. Found vibration noise from condenser,adjusted condenser coils noise no longer present,compressor running making normal noise unit is working as designed."

"Arrived on site. Found a defective switch,replaced switch led and ui working as designed. Used W11384469; used 1 W11384469 (Switch) from stock"

WDP540HAMZ4 Arrived on site for a dishwasher with damage. On arrival verified product was damaged straight out the box per client needs display and inner door as well. Ordering part#s W11612307 and W11637956 Office to schedule for client returning parts needed for repair. ; ordrng 1 W11637956 (Inner door)

"Arrived on site for washer bouncing around . And spilling . Found washplate and agitation post not secured , lots of play . Suspension is shot . Ordering wash plate ,suspension ,bolt and agitation post . Returning with gearcase and valve if needed . Call to set return . ; ordrng 1 W11223765 (Bolt) and 1 W10836692 (Agitator) and 1 W11397111 (Wash plate) and 1 W11217817 (Suspension)"

"Arrived on site for washer stuck in sense mode and making grinding noises . Ran diagnostics got 7-9,7-4 error codes . Found oil on stator . Ordering gearcase slider ,stator ,rotor , clutch , washplate Return 11/20 am . No water leaks detected at time of service . ; ordrng 1 W10902814 (Wash plate)"

"Arrived on site ,replaced both element harness and main harness ,element and switch for front right burner W11047722, WP3149400, W11134602, W11416847. While testing front burner element will not shut off . Found switch defective . Left switch unplugged . Ordering new switch . Returning tech double check connections on element ! Return set for 11/16. ; ordrng 1 WP3149400 (Switch r front)"

"Arrived on site for unit, not spinning cloths out at the end of the cycle. Customer stated on some cycles The clothes are left soaking wet and needs to run a drain and spin cycle to spin the clothes out. Inspected unit and found cycle selection has spin turned off. Notified customer to make sure that temperature and spin are correctly set before starting a load. Motorized components are all functioning. Customer will monitor"

On arrival verified complaint of not spinning water out. Visual inspection of unit shows a worn out belt. All other components look good. Will need to replace belt before further testing. Ordering w11239857. Rescheduling for 11/19; ordrng 1 W11239857 (Belt)

Arrived onsite for unit not filling. Ran diagnostics and found long fill error. Ran test and found cold valve not energizing. Inspected and found harness to cold side OL. Replaced housing assembly. Tested and unit is now functioning properly. Job complete. No leaks present at this time. Job complete

"Arrived on site for cooktop coming apart, picture taken. Replaced cooktop. Verified operation. Call complete. W11392645"

"Complaint is that refrigerator turns off. Will have a lights cut out. Current temps are 35f and 0f. Those are the actual set temps. Ran diagnostics. All components working, fans, compressor, defrost heater. No signs of moisture or defrost issue. Ice bucket is full. Unit working as designed, removed deli interface and found evidence of moisture in there. Explained how this may cause several failures. Read customer the 5 door debriefing. Customer does not want to continue with repairs, call complete. 162.36; Auth code: 94JPLH"

"Arrived on site for dishwasher not completing wash. Will flash clean and beep. Found f9e1, f9e4. Diagnsotics confirmed drain pump is not turning. Verified voltage to pump. Replaced drain pump. Completed diagnsotics with no issues. No leaks. Call complete."

Arrived on site to test unit for RR burner continuously clicking when ignited. Found igniter switch on valve was not set properly. Adjusted switch and converted unit properly to LP. Unit now working as designed. No parts replaced at this time. Job complete.

Arrived on site for washer not turning on. No response from power button. Unplugged. Used different 3 buttons to entree diagnsotics. No error codes stored. Unit completed diagnostic with no problems. Replaced console. Verified operation. Buttons now responding. Cal complete. W11603844

Arrived on site to test unit for not washing found knife was holding the float switch up preventing unit from starting. Removed knife and unit now working as designed. No leaks detected. Job complete.

Arrived onsite and found unit operating with customer concerned about wash function noise being too quiet. Advised customer the design and tested in diagnostics and found unit operating normally. Calibrated. All checks good. No parts.

Arrived onsite and found unit operating with concerns about balancing. Found unit not leveled. Leveled unit and calibrated. Advised tenant on use and care. All else checks good. No parts used.

"Arrived on site for front left burner not working. Removed cooktop. Found the burner element was open, replaced element, verified operation. Call complete. W11517959"

"arrived on site and replaced previously diagnosed console(W11478526), latch(W11700916), and slider(W10734521). Unit now working as designed. No leaks detected. Job complete."

"Arrived on site for dishwasher not working. Doesnt get any water per customer, found f7e2. Ran diagnostics and confirmed motor is not turning. Pulled from counter. Replaced pump and motor assembly, verified operation. No leaks. Call complete. W11460946"

Arrived on site to replace previously diagnosed parts. Unit was still frozen on arrival. Engaged defrost element in diagnostics and found heater not getting voltage. Removed harness connection from rear of unit and found center male pin came out with molex connection. Took pic and submitted to whirlpool. Unit will be submitted for review for replacement. No parts replaced at this time. SR#7740329027

Arrived on site to test unit for tripping breaker. Found oven breaker and dryer breaker were tripped on arrival. Heated unit to 500? with no issues. Found no signs of damaged wiring or tripping. Unit is working as designed. Job complete.

"Arrived on site with parts ordered for repair. Removed back panel and console. Replaced lower harness and main control. Recalibrated machine. Verified operation. Call complete. No leaks. W11603810, W11652038"

Arrived on site to test unit for loud clicking noise. Verified with customer noise is splutch shifting from agitate to spin. Inspected and found no signs of damage. Advised customer noise is normal and normal part of operation. No leaks detected. Job complete.

KRMF706ESS04 Arrived on site for a refrigerator not dispensing water. On arrival ran diagnostics found water valves worked checked main controls on the back found two controls overload. Replaced part #s wpw10769076 and wpw10675033 product works as it's designed no water leaks visible from watersupply.

Arrived on site to test unit for lid locked. Found unit attempting to unlock lid but latch is not responding. Replaced faulty latch(W11670519). Unit completed diagnostics with no issues. Unit now working as designed. No leaks detected. Job complete.

WFES3030RS0 Arrived on site for a range tripping breaker and missing gasket. On arrival found gasket was off replaced part#w11542153 works great. Flipped breaker back on and checked polarity L1 to L2 (248.1) L1 to N (124.1) L2 to N (123.8) G to N (000.0) High Amp draw (14.76) and Low Amp draw (10.41) Removed ground wire and preheated to 500 degrees temperature reached without tripping breaker. Rewired ground back on and preheated to 500 degrees temperature reached without tripping breaker. Product works as its designed. Notified client if it happens again to notified home builder and whirlpool. Let client know to leave on for one hour and a half calling whirlpool safety sr# 7740326443 .

WFE510S0AS0 Arrived on site for a range with burner issues. On arrival verified issue with the front left burner on high heat client has to lower temperature to keep from burning food . Replaced part #wpw10434452 tested product works as it's designed.

JBSS48E22L00 Arrived on site for a refrigerator freezing food. On arrival everything looked good even the food I checked the ohms on ohms on the thermistor 0.690 replaced part #wp2188820 product works as it's designed no water leaks visible from watersupply.

Arrived onsite for range not secured on back. Upon arrival no answer at the door. I called the customer and he stated he was trying to cancel as he had already secured the back of the range and closed out the house. Unit is secured. Call complete. No parts installed.

Arrived onsite for dishwasher not washing dishes. I ran a diagnostics test and found F4E3 Wash motor failure present. I confirmed in a test cycle that the wash motor was not operating. Voltage to the wash motor checked good. The motor has failed and needs a pump and motor replaced. I replaced the pump and motor and unit is now washing as designed. No water leaks present at time of service. Call complete. Installed W11025157 MOTOR ASSM.

Arrived onsite for broil feature not working correctly. Upon arrival I found the ignitor to be working and flame to be present. I tested the temp and found the unit to be cycling correctly to set temp of 500 degrees. Upon talking to customer he stated that he was going off of the manual which said to place food in after 5 minutes of setting pre heat. The reason as to why he was getting raw food is because the oven is not hot enough within 5 minutes of preheat to cook the food. Unit is operating as designed at time of service. No gas leaks present. Call complete. No parts installed.

Arrived onsite for oven not igniting. Upon arrival I found there to be no gas coming through the oven. I checked the board on the back MODULE A W. I found the harness to check good but the board not sending gas to the oven. I replaced the MODULE A W. The unit now ignites and has gas coming through. Unit is now operating as designed. No gas leaks present at time of service. Call complete. Installed W10860916 MODULE A W.

Arrived onsite for dryer making loud noise. I confirmed noise was occurring again. I found the blower wheel and rollers to be good and the motor was also not the issue. I found the blower housing to be touching the vent causing the loud noise. I adjusted the housing and the noise is no longer present. Unit is operating as designed at time of service. Call complete. No parts installed. Unit moved to 1309.

"Arrived on site ,replaced drive tube , gearcase ,motor coupler W10820043, 3360629, 285785, 285753ARan test wash all checked normal . No water leaks detected at time of service . Job complete"

"Arrived on site for fridge not making ice . Tried reset button , ice maker not functioning. Replaced ice maker W11284458. Ran harvest ,all checked normal. No water leaks detected. Job complete"

Arrived on site for dead dryer . Found thermal fuse had failed . Replaced fuse WP3392519. Checked element and thermostats . Nothing in lint trap or blower housing . Getting correct voltage at terminal block . Replaced fuse . Ran temp and air flow checks and found air flow restriction. Recommend customer have exterior vent cleaned . Job complete

On arrival verified complaint of error code and no function. Found f1 e 0. Verified voltage and polarity. Replaced main control and verified all elements now work on surface and in oven. Unit is now working correctly. Job complete installed w11548749

"Arrived on site to test unit for vibration, tested unit found 2 drum rollers ceased and a worn out belt, replaced parts and tested, unit is now running as designed, job complete installed 2x12001541, WPY312959"

"On arrival verified compliant of noise. On inspection no noise was noted, no recordings of noise by customer. Unit is cooling correctly as ice harvested during inspection but whole unit was empty of food unable to take a product temp. No excessive frost or condensation and no gapping in liner. Unit is currently working as designed. Job complete no parts installed."

"Arrived on site to test unit for not heating, tested unit found flames sensor glass cracked and shorted igniter, replaced part and tested, burner is now igniting but shortly cuts out, replaced coils and tested, unit is now running as designed, no leaks detected job complete installed WP338906, 279311, WPW10328463"

On arrival verified complaint of unit needing tub replaced. Replaced tub per previous diag and verified unit function. Job complete no leaks detected during service. Installed w11219115.

"Arrived on site to test unit for errors, tested unit found lid lock struggling to engage, replaced latch and tested, unit is now running as designed, no leaks detected job complete installed W10810403"

On arrival verified complaint of unit not draining. Replaced harness wire per previous diag. Unit is now working correctly. Ran drain and spin to remove excess water and confirm spin for customer. Job complete installed w11643701

"Arrived on site to test unit for not washing properly, tested unit found wash motor not engaging, replaced sump assembly and tested, unit is now running as designed, no leaks detected job complete installed W11665769"

"Arrived on site to test unit for loud noise, tested unit found noise coming from damper in RC, replaced damper and tested, unit is now running as designed, job complete installed WPW10479155"

On arrival verified complaint of not completing cycle. On inspection found broken harness to drain pump. Soldered and repaired wire harness and sealed in a heat shrink with adhesive to prevent moisture. Ran diag cycle and confirmed function of unit. Job complete no parts installed.

"Arrived on site to replace previously diagnosed part. Applied power to unit, drain pump engaged immediately. No kinks, punctures, or restrictions in the pressure hose. Replaced control (W11608056) and tested, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not draining. Verified issue, drain pump engaged but does not drain. Removed drain hose and found knockout plug has not been removed on the disposal. Removed plug and tested unit, unit is now draining. All other components are properly engaging and unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for noise. Upon arrival customer presented video, during agitation unit is making a squeal noise. Entered diagnostics and ran a cycle, water has been shut off to the building so could not test the water parts, but during agitation and spin, heard loose components underneath the unit. Inspected underside and found rotor cover has been scraped on the floor indicating unit has been overloaded. Removed cover and found rotor completely loose due to the rotor bolt being backed out. Removed rotor and inspected slider, found visible wear marks. Replaced rotor (W11260238) and slider (W10734521) and tested unit, noise has been eliminated and unit is now running as designed. Advised customer to not load the unit more than 40% of the basket. If issue returns advise returning with gear case rebuild parts. No leaks detected, job complete."

"Arrivd on site to inspect refrigerator with door alignment issue. Upon further inspection, I found that the fridge was un level. There was a gap at the top corners of the door near the cabinet. I adjusted the fridge by raising the front legs slightly. The fridge is now level and the gap is gone. I verified that the gaskets ere sealing properly. No water leaks observed during service. No parts needed"

Arrived on site to install previously diagnosed and ordered part per previous technician I installed the tub and screws. I ran a test cycle and the dishwasher is operating as designed. No leaks observed at the end of service. W11551549 W11409866

"Arrived on site to test unit for unit not heating. Upon arrival customer stated when starting a bake cycle unit does not ignite. Verified issue, glow igniter is not engaging and relays are not clicking on the control. Replaced control (W11126814) and igniter (W11176454) as precautionary. Tested unit, unit is now igniting properly and heating. Unit is running as designed, no gas leak detected, job complete."

"Arrived on site to test unit for strong gas odor. Upon arrival customer stated whenever the oven is in use it produces a strong gas smell to the point they have to open windows up. When unit is now in use there is no gas smell. Tested unit, unit is receiving proper voltage and has correct polarity. Started a bake cycle, when burner tube ignited noticed the flames are being pushed away from the burner holes too far. Also noticed the air shutter is open too much causing an improper air to gas ratio and allowing a larger amount of unburned gas into the atmosphere, producing a strong gas odor. Closed air shutter to about 10% open and tested unit, smell has been eliminated and the flames are now burning blue and a lot cleaner. Contacted SAFETY to document SR#7740280686, per SAFETY no further repair needed. Unit is now running as designed, no gas leak detected, no parts installed, job complete."

Arrived on site to inspect dishwasher door falling open. Upon further inspection I checked the hinges and found the right hinge had failed and was no longer holding the weight of the door. I replaced the right hinge and the door is now operating as designed. No water leaks observed during service. W11712996

"Arrived on site to inspect dishwasher with no power. Upon further inspection, I checked voltage from the wall and found that the switch to the outlet which the dishwasher was plugged in to was switched off. The customer was unaware that this switch existed, after restoring power I placed the dishwasher into diagnostics and observed no error codes. I ran an automatic test cycle and the dishwasher has no issue. No water leaks observed during service. No parts needed."

"Arrived on site to replace previously diagnosed part. When removing drain pump found that a t-shirt has gone in between the basket and tub and got sucked into the drain pump. Due to stuck t-shirt, unit would not drain properly or get up to proper speed. Replaced drain pump (W10919003) and removed t-shirt. Unit is now running as designed, job complete."

"Arrived onsite to inspect dishwasher not starting a cycle. Upon further inspection, I placed the unit into diagnostics and observed error code 4-3 (motor not running) I found that the rotor had seized. replaced the pump and motor and retested the unit. The dishwasher is now operating as designed. No water leaks observed during service. I noticed that the top rack stops were not securing properly. I replaced the stops. W11613480 WP8565925"

"Arrived on site to diagnose refrigerator that was not cooling in RC and had some ice. Found RC evaporator cover was completely frozen over and moving no air. Found unit falls under service pointer W11512766 for RC cooling issues. This says to replace UI with new version which has updated fan run times. I replaced the UI, control, and Fan Scroll to remove all possible causes. Advised on defrost procedure to resolve the remaining ice buildup. Unit is now unplugged and defrosting. Call completed. Parts used - W10822640, W11172798, W11098695."

"Arrived on site to diagnose refrigerator producing next to no ice. Found ice bucket empty. I jumped the icemaker to test and harvest, and I found the stripper arm would rotate a little bit and stop, move a little more and stop, basically unable to eject the cubes from the tray, likely due to a failed mold heater or weak motor. Replaced icemaker to resolve. Tested unit and confirmed a fill and no issues harvesting on replacement. Repair completed. Parts used - WPW10300024."

WRS315SDHM12 Arrived to install doors. I found the machine had been swapped by the MFG and I updated the information. Both doors were required and I installed. The refrigerator had just been installed into the unoccupied apartment. No leaks observed during service.

"Arrived onsite and found unit operating with door lock engaging during normal oven use, multiple incidents. Performed fault code check and control reset in diagnostics menu. Tested oven for preheat to 425 and did not fail. Attempted to gain access to control box and found oven improperly installed insufficient bottom support making impossible to safely remove oven for service. Advised customer that the oven installation bottom support should be reinforced so the oven does not fall into the under drawer compartment."

"Arrived onsite and found unit operating with failed function, found breaker tripped and mushy unable to reset and get both legs of power. Advised customer that the breaker would need to be replaced to restore function. All else checks good. No parts."

"WFES3530RS0 Arrived on site for top panel dent. Upon arrival, confirmed dent on control panel (picture attached). Proceeded to replace W11707152 panel control. Tested unit and now unit is functioning as designed."

Arrived onsite and found unit operating with condenser rattle. Used foam to isolate and dampen the rattle. No parts used. All checks good.

"Arrived onsite to unit 9111 for washing machine that was not spinning the clothes out well, tested in diagnostics. Test 12. No error codes. No function issues with motor and spin and drain. Advised customer on findings and design. Advised that large loads or otherwise unbalanced loads may not fully spin out due to off balance load detection programming."

"WRS331SDHM06 Arrived on site for unit doors not sealing. Upon arrival, customer mentioned the FC had frost buildup and door was slightly ajar. Proceeded to inspect unit and found water filter door open, causing bottom freezer door to catch and not close properly. Closed cap and also proceeded to grease top left hinge for better closing. Tested on multiple occasions and now unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"WTW7500GW2 Arrived on site for unit making loud banging noise. Upon arrival, found suspension to be faulty. Checked errors and found F7E0 loss of power, F0E5 off balance, F0E3 overload and F2E1 stuck key. Cleared codes. Proceeded to replace W11130359 suspension. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer advised that the unit will fill with water and then drain but will not do anything else. I ran the unit three diagnostics and found an F4 E3 (wash motor not running) error code. I did confirm that the wash motor would not run. I replaced the washer motor and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11025157.

"Arrived on site for a refrigerator that has an ice ball forming in the freezer section. Inspected unit in the work area. The customer stated that the unit was working just fine in terms of temperatures and everything else but that she was having water leaking and forming an ice ball right underneath the icemaker. I did confirm the customer complaint and found water leaking from the icemaker. I found that the icemaker itself was unlevel and spoke to SW. Due to the fill tube being on the other side of the icemaker, I was advised to just go ahead and adjust the icemaker to a more level position to see if that fixes the issue. Readjusted the icemaker and advise the customer to call back if any other issues persist. Call complete."

Arrived onsite for previously diagnosed parts. I replaced the harness and the unit will fill but when in agitate I noticed the agitator to spin in one direction and stop. I also noticed the cold valve to be trickling water into the basket. Water pressure at the line is good indicating a valve failure. I found error codes present. F7E5 F8E. These indicate shifter failure and long fill. I replaced the actuator and the unit goes through cycles with no issue now. Valve will need to be replaced for cold water to fill properly. Ordering W11210463 valve. Office to RS. Installed W11481722 ACTUATOR AND W11652038 LOWER HARNESS.; ordrng 1 W11210463 (Valve)

"Arrived on site to replace previously diagnosed control, replaced and calibrated unit, ran diagnostics all components are now running properly, customer stated that unit goes off balance even on smaller loads, inspected tub and found about 50% of the holes are not punched through, will need to replace basket to fix issue ordering basket office to reschedule ; ordrng 1 W11172199 (Basket)"

"Arrived on site to install new regulator to resolve low gas pressure/inconsistent flame. Replaced regulator and tested unit. Took some time before flame would finally ignite, and once it did flames were perfect. Adjusted igniter on bottom center burner and retested. Found in retest that unit was no longer dispensing gas afterwards. Removed gas line and found gas is running through line, but no longer moving through regulator. Tried to apply some pressure to plunger and got no improvement, tried again and plunger freed, and then stuck. Regulator was defective. Ordered new regulator and set return visit for 11/20. Customer would like earlier service if possible. ; ordrng 1 W11087445 (Regulator)"

"Arrived on site for makes noise. Upon arrival, customer played video. Raised unit to inspect lower components. Found rotor bolt on floor. Inspected rotor and is good. Secured bolt. Test unit and is operating as designed. Job complete"

WRS555SIHZ00 Arrived to inspect no ice. I found the ice maker would not find the home position consistently and I removed and replaced. Further inspection revealed a significant amount of ice within the ice bin lower half and all around the ice chute area. I found the chute door would not consistently close and several times it stayed approximately 1/2 open. Office to order separator. No leaks observed during service. ; ordrng 1 W11678832 (Separator)

Arrived on site to test unit for unit leaking. Test unit and found damaged tub gasket on left side creating a leak. Replaced tub gasket test unit and unit test good job complete.

Arrived on site to test unit for console locked. Tried to unlock the unit and would not respond. Replaced console test unit and unit test good job complete.

Arrived on site to test unit for no power. Test unit and found light switch turned off under sink. Turned light switch on test unit and unit test good job complete.

Arrived on site to test unit for unit not working. Test unit and found unit working as designed at this time. Unit is filling with water and draining no leaks present no water at float. Job complete.

"Arrived on site for latch not operating. Upon arrival, inspected unit and found container latch assembly is worn and latch comes out of position. Need to replace latch assembly. Ordering latch assembly. Office to reschedule ; ordrng 1 675379 (Latch assembly)"

Arrived on site to replace crisper drawer W11115324 that has failed. Job complete ; O-emld tckt

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised they have found water puddling in front of the unit and it doesnt happen every day. I checked the freezer bottom and found a block of ice (photo) that led up to the evaporator drip pan. I found food debris at the drip pan/drain hole as well. I removed the ice and debris and pulled the unit out and removed the drain tube to find debris inside the tub blocking water flow. I cleared the tube and re-installed and it and tested. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."