Mira - Austin, TX
Luis was timely, well dressed, friendly, and professional. Appreciated his service.
Awesome, good job
Ernesto - Buda, TX
Juanita - Buda, TX
Everyone I dealt with was friendly and provided me with amazing service. I would recommend Appliance Express to friends and family.
Ashton - Manor, TX
Thomas - Luling, TX
Tech was professional, personable and knowledgeable.
Robin - Horseshoe Bay, TX
On time, very knowledgeable, very friendly, great experience.
Beth - Bertram, TX
Would recommend them to anyone
Anne - Georgetown, TX
Honest, reliable technician discusses options,cost, etc Prompt, affordable service
Repair our icemaker
Liz - Bee Cave, TX
Great service. Thank you.
HEIDI and Shirley
Heidi - Taylor, TX
Great service serviceman was very caring about the service he was giving.
Will - Lakeway, TX
Job well done
I was very impressed with Tyler's dedication to excellence.
Carolyn - Austin, TX
One could see immediately how talented and knowledgeable he is with his work. I would not restate to recommend him. Good work, Tyler!
Jose - Killeen, TX
The Service Man was very pleasant and helpful, he resolved the problem very efficiently. Keep up the great work
Jerry - Georgetown, TX
Quick and Efficient
Melanie - Horseshoe Bay, TX
I have had AE come out three times to do appliance repair work. Each time they have been quick, efficient and knowledgeable. I wouldn’t use them repeatedly if I didn’t like their work and service.
Carol - Leander, TX
James did a great job. He is professional and excellent at what he does. Hopefully we don't need another service but if we ever do James is the one we would request.
Richelle - Georgetown, TX
Tommy’s great. He provide excellent service.
Ira - Georgetown, TX
New kitchenaid refrigerator buyers should make sure all the bulbs work so it can be replaced under warranty. These bulbs are very expensive.
Paul - Leander, TX
Cheryl - Leander, TX
Mrs. K - Hutto, TX
We have used Appliance Express over the years and Tommy is a wonderful representative of what a service company should be!
Leo - Kingsland, TX
After fixing a door gasket issue, he returned to see what else was wrong and ended up replacing a circuit card. TBD on this being the fix but he will have to return as the new card somehow turned off the fridge light. He was courteous and got right to work and he did call before arrival.
Hayden - Hutto, TX
Was there when he said he was going to be and great customer service. Fixed problem fast.
Edgewater - Denton, TX
These guys always shows up on time and takes great care of us
Ruben - Austin, TX
very nice and professional. Answered my questions. Still under warranty.
Holly - Waco, TX
Very good technician
Norma - Hutto, TX
Robert was a very nice service man.
Cathy - New Braunfels, TX
Susan - The Hills, TX
Best Appliance Expert!
Margaret - Buda, TX
I am so pleased with Kevin's help and expertise in fixing my washing machine. He was prompt, courteous, and patient with all my questions. He diagnosed the problem, set to work, and finished the job quickly. And great Results!! Thanks SO much, Kevin!!
Janet - Leander, TX
Bryan - Georgetown, TX
He was very friendly and professional! We are pleased with his work!
excellent service from Larry as always 🙂
Larry - Austin, TX
Stacey - Cedar Park, TX
Super friendly, fast service and cleaned up afterwards!
Ice maker broken
Henry - Kyle, TX
Job well done.
Donna - Georgetown, TX
My tech was excellent
John - Kempner, TX
First class service
John - Austin, TX
I appreciated Paul's efforts to keep us in the know and be here on time. He made me feel at ease.
Dishwasher under warrenty
Willis - Round Rock, TX
excellent job, quick service, highly recommend
Leo has been Awesome!
Peg - Austin, TX
We have had an ongoing issue with our appliance. Appliance Express and especially Leo have been on time, extremely professional, courteous, and tried again and again to solve the issue. In the end it is a faulty appliance and we feel that they exhausted every angle to make it work. We would highly recommend Appliance Express and if you are lucky enough to have Leo, you will be in good hands.
Kendrick - Manor, TX
The technician was great my family told me that the technician was nice and great at his job also on time and finished quickly too.
Wendy - Round Rock, TX
Andy was thorough. He used tech line to get down to the real issue we were having instead of just throwing parts at the issue and hoping for the best. I really appreciate that.
George - Killeen, TX
The repair man was great !!! Would recommend him to others.
EXCELLENT EXCEPT FOR PRICING.
Melody - Lampasas, TX
John - Burnet, TX
Our service guy Clif was very informative and was polite.
freat service and awesome price
Jon - Austin, TX
Difficult repair - Never gave up and resolved
Jerry - Austin, TX
Roberta - Marble Falls, TX
Appliance Express exceeded all of my expectations! Cliff was so professional and thorough. Everything was clearly explained to me, and he was able to replace the part I needed right away. Very reasonably priced also. Their communication about my appointment and the technicians arrival was very impressive. I highly recommend this company!
Richard - Liberty Hill, TX
James did an excellent job of not only fixing the problem with our Whirlpool fridge, but making sure the the appliance was working correctly in all areas. Could not be more impressed. He represents what in home repair should be.
Lubita - Pflugerville, TX
Thomas was excellent - A little expensive but work was excellent
Taylor - Liberty Hill, TX
Halsey - Lakeway, TX
Robert - Canyon Lake, TX
2nd trip , possible done
Eugene - Austin, TX
Scott immediately recognized the nature of the problem and seems to have solved it quite effectively.
Repairman did a great job.
Gene - Waco, TX
Service people were very polite and friendly.
Nancy - New Braunfels, TX
Service people were very nice and polite. Did have some delay in the repair after first visit, but the last repairman was very quick in fixing the problem.
extremely knowledgeable and polite service person
Excellent Service and Convenience
Stephen - Austin, TX
Molly - Lakeway, TX
Sandra - Killeen, TX
John Earl - Wimberley, TX
Joel - Waco, TX
Arthur was prompt, professional and knew what he was doing.
Erlinda - Round Rock, TX
Fast and friendly
Jacklyn - Leander, TX
Fast and efficient
Tracie - Waco, TX
Repairman arrived on time, was quick and efficient and got my machine running again! I'm a bit dismayed that a 9 month Maytag had an issue that required repair in the first place, but that has nothing to do with the repair itself and the courtesy of the company.
Mary - Austin, TX
Great experience contacting Appliance Express and setting up a service call. Wes showed up right on time and did great work! He is polite and knowledgeable and offered reasonable suggestions for avoiding future issues with my washer and dryer.
Melinda - Kyle, TX
Wonderful service and knowledgeable technician who was very courteous and attentive.
Patricia - Kingsland, TX
Cliff was very professional and fixed the problem, plus gave me some good tips. Thank you!
Bill - Lakeway, TX
Annamary - Killeen, TX
Very polite, knowledgeable, helpful
Rebeca - Pflugerville, TX
very polite, very informative, found the problem, replaced it.
Excellent service and technician.
Viola - Austin, TX
Steve was a consummate professional. He called to confirm his appointment the day of service, arrived on time and put on shoe protectors, but the best part was that he is knowledgeable, affable and expedient.
Great service, he fixed what the first guy didn’t
Barbara - Austin, TX
Kevin - Pflugerville, TX
Luis did a great job as he always does!
Michael - Austin, TX
I appreciate Luis and his knowledge, experience, and friendly demeanor!
Dale - Austin, TX
Found my appliance repair shop I go to every time
The service man was amazing
Penny - Lorena, TX
Wonderful, professional service!
Jimmy - Georgetown, TX
The entire company is exceptional, with excellent communication. We have been very pleased with their prompt service. Joel is a great technician.
Warming drawer repaired - thank you
Beverly - Horseshoe Bay, TX
They kept in contact so that I would know technician was running behind -Cliff was neat and quick and understood how the drawer should be functioning.
Tonie - Round Rock, TX
Joe - Sun City, TX
Great experience with the technician. Would recommend if you need any work done.
Ruben - Round Rock, TX
Arthur was on time and very knowledgeable.
Sherri - Austin, TX
Lisa - Austin, TX
Great service in a timely manner.
Rogene - Georgetown, TX
"Herrington - Marble Falls, TX
Very good and timely
Araceli - Leander, TX
On time and fixed everything in a timely manner. Great job.
Jay - Belton, TX
Jena - Lampasas, TX
Great service, on time, attentive to problems
Norman - Georgetown, TX
James - Bee Cave, TX
Steven - Marion, TX
On time and repari made qiuckly
Daniel - Elgin, TX
Technician was here for 20 minutes...had the right parts and quickly made the repair. Very happy with the service!
Jeff - Pflugerville, TX
Great service. Wish I could have received an estimate before service call.
Nathaniel - Cedar Park, TX
Informative and thorough
Terry - Spicewood, TX
Luis did a great job of informing us of what the issue was and taking care of all issues.
Maria - Leander, TX
The most professional service experience
Racheal - Spicewood, TX
The most seamless customercare along with professional and knowledgeable service repair technicians that I’ve experienced in Austin . I’m an Extremely satisfied customer .
Jeanie - Georgetown, TX
Helpful, kind, and pleasant -
Linda - Leander, TX
Joe - Austin, TX
Difficult problem solved
Timothy - Austin, TX
Thanks very much to Brandon. Our refrigerator had three or more issues - he got us back and running.
Thomas - Georgetown, TX
Excellent service, very knowledgeable and professional .
Phyllis/calvin - Killeen, TX
We were charged two service call when it was not our fault that the tech did not have the replacement part on hand. It took only 18 minutes to install the part on his return. Labor charges was a little out of hand.
Tami - Austin, TX
Luis is very good and Has great customer service skills
Great experience !
Sandee - Canyon Lake, TX
Prompt very polite .Kevin excellent. On time. Very professional.
Courteous and quick!
Audra - Round Rock, TX
Arthur called with earlier availability, which was awesome! He was thorough, practical and polite. My problem was an easy fix and he did a great job explaining things to me. Thanks!
Jan - Leander, TX
Very courteous and completed the work quickly.
Abe - Taylor, TX
Wonderful and professional experience
Gary - Cedar Park, TX
Melissa - Bertram, TX
Excellent and friendly service!
Lauren - Austin, TX
Luis Morales is a Great Tech!
"Flanagan - Blanco, TX
Home Depot Warranty Repair
John - Taylor, TX
AE was very easy to schedule. The lady on the phone was extremely nice. They scheduled for a 3 hour window. The technician, Jonathan, was on time, very courteous and friendly, and fixed our refrigerator promptly. We were very satisfied with the service. We would recommend AE to others.
Repair went quickly and efficiently.
Margaret - Austin, TX
Charge was higher than a new microwave would have cost! We should have been forewarned.
Edgewater - Pflugerville, TX
Ruth - Austin, TX
Excellent service and very knowledgeable
Josh - Cedar Park, TX
Lou was an awesome technician and did a great job!
Julie - Cedar Park, TX
Adjust refer shelving
Al - Texhoma, OK
Bradley - Austin, TX
Leo found the issue quickly and replaced the part and tested the unit all within 25 minutes. He was extremely friendly and answered all of my questions. Thank you sir!!
Sophie - Austin, TX
Luis was very professional and fixed the problem quickly and efficiently, he was a pleasure to work with!
Kristie - New Braunfels, TX
Shyam - Austin, TX
Lou is great!
Kim - Cedar Park, TX
He was on time, friendly, and very knowledgeable about the Whirlpool oven we were having trouble with. My oven behaved correctly while he was here (of course!!), but I told him that sometimes it works and sometimes it doesn't and that I need it to work every time (in other words, please fix it!). He understood my concern and changed out the control board which he believed to be causing the problem. He gave me his card and said to call back if it happens again and he will know what the problem is. I appreciate that he didn't just write me off because he couldn't reproduce the issue.
timely, professional service
Sandy - Georgetown, TX
Tommy was on time, personable, knowledgeable, professional. He's a keeper!
Paula - Burnet, TX
Dishwasher Warranty Claim
Laurn - Dripping Springs, TX
Abe - Austin, TX
the problem with our refrigerator was diagnosed quickly and accurately and the required parts were ready in the truck- installed and back working within the hour... awesome
Nancy - Kingsland, TX
Excellent service experience
Keith - Georgetown, TX
Lou did an outstanding job diagnosing and repairing our Whirlpool OTR microwave. In and out in a half-hour, and the microwave and range hood functions are all working as expected now. Very professional, and we were quite happy with our experience.
Matthew - Temple, TX
As enjoyable a repair experience can be
Williams - Killeen, TX
Amy - West Lake Hills, TX
Carole - VLG O THE HLS, TX
Prompt service , warranty prob handled
Larry - Round Rock, TX
Tyler was professional and personable.
Nick - Kyle, TX
Leo was awesome. He’s friendly and knowledgeable.
Repairman was great, but...
Sheryl - Pflugerville, TX
Ice maker was under warranty and they kept asking for proof of warranty even though it was Kitchen Aid that arranged for them to do the repair. Repairman finally got it straightened out. Had to take a half day off work because they are only able to give a window of time and I have a job that doesn't allow me to leave without planning in advance.
Linda - Leander, TX
Really worked to solve the problem
Paul - Austin, TX
Scott was supper professional and nice. He is the model for what all customer service should be!
Jesse - Austin, TX
Joseph called us before he showed up and showed up when he said he would. He was awesome with talking about how the stove should work and did the troubleshooting and adjusted the stove and it works perfectly now!!!
Charles - Wimberley, TX
Courteous and professional
ZVD - Austin, TX
The technician was very professional - took care of our washer in no time. He presented well, was very polite and a nice guy. The company was communicative and responsive.
Barbara - Austin, TX
Paul was an excellent and very competen repair person. He answered all of my questions. The office schedulers tried to meet my needs and kept me informed of arrival times.
Hyde - Briarcliff, TX
The technician replaced the ice maker but did not confirm it was working. Two days later we are calling for another warranty claim and another home visit.
quick, expert service from both the company and the technicians
Kyle - Austin, TX
Obnoxious & Impudent Technician
Oscar - Killeen, TX
Greetings, the tech claimed he lived nearby but had trouble finding the address and when he arrived he remained about 10 minutes parked along my curb before entering the house. I had to check a few times to see if he was still there or if he had left. From the get-go, the technician tried to play the blame game with me. First he tried blaming my ignorance and when that failed he went after the popcorn. In the end, it was the switch that was the culprit. He showed me (my property) the defective part but wouldn't let me examine/touch it. This technician was disrespectful and arrogant, asking about my stores and using items without first asking permission. He caused cosmetic and mechanical damage to the microwave and now the microwave fan makes grating noises when it's turned on and off and he left stains on the floor from his step-stool. Who let this guy out of the barn?
Martha - Georgetown, TX
Refrigerator stopped cooling on a Thursday night. We moved everything out and called Appliance Express the first thing Friday morning. Tommie squeezed us into his schedule and replaced a faulty part. Great service: timely, professional and pleasant!
Great and quick service
Wanda - Marble Falls, TX
Cliff was an excellent repairman.
Ghattas - Austin, TX
Job was well don fast and clean produce ice in one bower thank u
"Corpus - Austin, TX
Job well done
David - New Braunfels, TX
Did a good job
Dan - Georgetown, TX
Fast and professional
Matt - Austin, TX
The tech was fantastic. He was prompt, profession and quick to diagnose and fix the issue
Susan - Taylor, TX
Andy was very professional and did a great job.
Wendy - Austin, TX
Great experience, problem solved!
Shakil - Leander, TX
It was great
good service but did not fix the problem
Trish - Pflugerville, TX
Service Tech was very friendly and knowledgeable about the machine, took the time to show me how to load the clothes and ran test on my machine however the problems was not fixed. Very frustrating to have a machine that is barely a year old and does not do its job correctly.
On time, efficient and personable.
Craven - Waco, TX
Quick Service and Professionl company
Jim & Linda - Georgetown, TX
We called AE on Friday evening and Lou came out on Monday and by Thursday morning, the job was comjpleted . Professional service man and Company.. Excellent total communication with all phases of the finished product
Cesar - Del Valle, TX
Words can’t describe how satisfied I am with the work done. Joe AKA “Big Red” took the time to first listen to my problem description them make sure all issues where corrected perfectly the first time. I hope I get Joe for all future appliance service calls. Even service scheduler was very nice (unfortunately I forgot name) over the phone. Excellent Team!
Iqbal - Leander, TX
Great service, very professional and excellent technician.
Great service and very knowledgeable
Beverly - Waco, TX
Al was very polite and repaired our refrigerator and is now in great working condition
Great Service, Very knowledgeable of his job
Jacqueline - Granger, TX
Nicholas - Georgetown, TX
Had a quick appointment to fix stove and Thomas was very friendly and professional.
Pleased you honored your warranty as it exsprired almost to the date.all service personal were excellent including the ones on the phone.
Wanda - Spring Branch, TX
Fridge / Icemaker repair
Nancy - Lago Vista, TX
Terrific Service and Education
Steve - New Braunfels, TX
Leo Cantu came to repair our Whirlpool dishwasher that is under warranty. He quickly diagnosed and repaired the problem (which was caused by the installation) and then took the time to explain the problem and solution to me. In addition, he also took time to answer several questions I had about our other kitchen appliances. He clearly enjoys what does and to educate his customers. His attitude and the quality of his service was stellar.
Clifton - Leander, TX
James provided service on both 4/22 and 4/26. He was prompt, courteous and professional. He diagnosed and efficiently resolved the problem. Once the repairs were made, he was also kind enough to take a few minutes to move several items I was physically unable to do. His professionalism and demeanor result in James being a very positive asset to your company. If I have any future problems, I will ask for James.
Everything went perfectly
Cynthia - Horseshoe Bay, TX
Kevin - Austin, TX
Very Good Service
Friendly, Competent Service
Thomas - Marble Falls, TX
We were very pleased with the Appliance Express service experience from the scheduling to the outstanding service call. We had a no show on Good Friday with another provider and Appliance Express will be our new go to service provider in the future.
Fast and efficient service
William - Copperas Cove, TX
Arrived when they said and finished quickly. No fuss, no muss
Helen - Burnet, TX
Ramy - Georgetown, TX
Lars - Canyon Lake, TX
Our appointment was cancelled with Lowes warranty, and they never contacted Kevin to let him know. But he did contact me and was very polite.
Nancy - Cedar Park, TX
He was knowledgeable and helpful
Martin - Kyle, TX
Excellent service, outstanding techs!
David - Georgetown, TX
We've had some follow up items in our new home addressed by Appliance Express. All of the techs communicated prior to arrival and showed up as scheduled. Techs were well groomed, courteous, knowledgeable and professional. Once the warranty period expires, we will continue to utilize Appliance Express.
Great, friendly service
Kari - Georgetown, TX
He was very helpful and let me know I need to quit using some of the things I do and need to get cleaner.
Sandy - Round Rock, TX
Cervantes - Hutto, TX
Excellent service. Can’t speak to price as I have an extended warranty on my washer and dryer with Lowe’s and did not pay anything out of pocket. Lowe’s sent you out to me.
Don - Atascocita, TX
James was on time and took care of the issue quickly and completely
Luke - Spicewood, TX
I always call on them for our appliance needs and are never disappointed
The very best ever in every single way
PhilGB - Georgetown, TX
I just cannot say enough how impressed I am with this company. We recently had two back-to-back appliance problems - ovens and washer. Our tech, Jonathan, was a true expert on both Whirlpool and Maytag. He not only knew how to repair the appliances, but he gave us several good tips on how to use them better. I had left online requests for another local servicer that I had used before but got no answer. Then I called that servicer and was promised a call back from someone in repair. That never happened. What a difference to call Appliance Express: the lady took my information AND scheduled the service call AND told me who would come. She told me that based on my description, the tech would try to bring appropriate parts. In other words, one phone call was all I had to make. The company followed up with automated reminders and confirmations. When there was a potential delay, they let me know. When the washer broke while waiting for the final service on the ovens, they worked with me to do both appliances at once to save me money. This company excels like no other in communication and quality of service. And it's a family-owned, Georgetown, Texas business. Communication is a really big deal with me. If I call a business and want to give them my money, and they don't even respond right off the bat, why would I deal with them? Appliance Express gets it.
Karin - Hutto, TX
Andy was great! Very nice and respectful.
GOOD SERVICE AND FRIENDLY, PROFESSIONAL.
William - Lexington, TX
Amazing Customer Service
Eric - Austin, TX
The technician identified the problem, informed me of the problem and also taught me on how I can help prevent any future issues with just a few quick and easy steps! He went the extra mile and then some!!
Sandi - Hutto, TX
Abdul - Austin, TX
Great Service, professional and polite as well.
Matt - Marble Falls, TX
Shannon - Austin, TX
John - Austin, TX
He was very kind in sharing some useful tips for our oven, as well as other Whirlpool appliances, and helped us correct a mistake due to the builder’s negligence!
Sergio - Round Rock, TX
Andy very professional thanks
Austin - Leander, TX
Maxwell - Austin, TX
Some of the best service from someone in a long long time. Everything was great!
Patty - Hutto, TX
The technician was awesome and was diagnosed and fixed it in record time. Your service call fees are a bit high though.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for: Safety Range gas smell/oven not workingNo evidence of gas small upon entering home. Lit all 5 burners and found that center OVAL burner was not lighting all the way around causing gas to escape while flame was lit (see pic). Ordered the oval burner top for return and install. ; ordrng 1 W10298664 (burnr-top)
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator that had a LED lights not turning on all the way and also burnt out in the freezer. Upon arrival I found that the freezer LED had gone bad so I replace that bulb and found that all the other lights were functioning as designed once that lightbulb was replaced. Could not find any other issues with the fridge and unit is now functioning as designed call complete.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived onsite for the refrigerator not cooling. During installation of new compressor found that the compressor has been dropped or something because it is damaged. Was not able to complete the sealed system repair. Put refrigerator back in its place and will need to order another compressor. ; ordrng 1 W11125124 (compressor)
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for a washing machine thats not completing a cycle and Walt allow the unit to cancel out the current cycle. Inspected unit and work area. Attempted to get into service diagnostics but was unable to. Spoke with DW and was advised to check voltage going to the Saint Paul. Found 124 V going to the drain pump but the drain pump not running. Left it up unit and found the blue neutral wire removed from the connector. Re-connected blue wire to the connector and plugging it back in unit began to drain. Tested unit through several functions and unit is now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site and inspected refrigerator and found no ice production. Pulled ice bin out and found icemaker arm appears to be stuck in position. Moved arm and icemaker cycled immediately. Icemaker filled with water after cycling. Arm may have gotten stuck or icemaker motor may be going out.
DISHWASHER JENN-AIR JDTSS247HS0 Arrived on site and inspected a newly replaced dishwasher not responding to touch.The customers son advised me they had an electrician come out and they were told the household wiring is too outdated to power the new dishwasher.He suggested the customer get the wiring fixed.Dishwasher is not the issue.I Called Whirlpool Techline and spoke with RICH SR#7729091098Called to document what was relayed to me.Job complete
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for Clothes come out very wet after wash cycle completesRan diagnostics and no error codes were displayed. Found connections on valve were loose. Washer operating as designed. Job completed.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for a refrigerator that has a broken icemaker. Inspected unit and work area. Replaced ice maker and tested unit. Unit is harvesting and filled as designed. Call complete.
WASHER MAYTAG MVWB865GW0 Arrived on site and inspected washer.Unit had communication error from UI.R&R the console and reassembled and unit now operating properly.Called Whirlpool Techline and spoke with RICH with Whirlpool SR# 7729096107.Job complete
MICROWAVE KITCHENAID KOCE500ESS11 Arrived on site and tested operation. Found 1 cup of water steaming and has small bubbles after 2 minutes. Tested oven at 400 degrees and found temperature constantly drops and unit does not continue to heater after pre heat and only cycle the convection fan motor. Unit will need new ui to repair. ; ordrng 1 W11093254 (panl-cntrl)
WASHER AMANA NTW4516FW3 Arrived on site for washing machine thats not completing a cycle. Inspected unit and work area. Placed unit in service diagnostics and found an F0 E2 (oversuds condition detected) error code. Ran unit for an auto test and found the drain pump not removing water from the tub. Tested voltage going to the pump and found proper voltage. Replaced drain pump and tested unit. The unit ran as designed. Noticed excess soap and bubbles coming out of the drain hose during the drain cycle. Tested the unit and a high speed spin and agitation. Unit is working as designed. Call complete.
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site for Door not closing, I removed door and saw that the door hinge active (with spring) was damaged and needs to be replaced. Door had already been taken apart and damaged hinge was removed. Door hinge with spring was damaged. Installed new door hinge and opens and closes as designed. Job complete."
WASHER MAYTAG MVWB835DW1 Arrived on site and inspected washer time cycle issues.Put the unit in diagnostics test mode and error codes flashed F7 and went to step 75.Customer advised the issues happened after a recent power outage.I tested the unit and all functions work properly.Job complete
WASHER MAYTAG MHW6630HW0 Arrived onsite for a washer that is not turning on when spun. Inspected unit and work area. Customer had several questions about the functionality of the unit that I answered for her. She advised that she saw that her unit was supposed to turn on when the dial was spun and was not turning on. I called Techline and spoke to Bruce SR# 7729492923. He advised that was true and that the user interface would need to be replaced to correct the issue.
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site to test unit for unit leaking. Test unit and found bottom spray arm was not connected to sump making water spray to the door making unit leaks. Secured spray arm test unit and unit test good job complete.
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site and inspected range door issues.Found the hinge screws were extremely loose causing door closing issues.Corrected the issue and unit tested as designed.Customer excited.Job complete
OVEN WHIRLPOOL WFG320M0BS3 Arrived on site for range oven door falling off. Inspected unit and found left door hinge broken. Removed both door hinges and installed new. Tested door operation. All tested good.
OVEN KITCHENAID KODE300ESS00 "Arrived on site to inspect oven for not heating lower oven , upon inspection found the burnt wires on control replaced connector and control. All functions and heat returned, tested to 350. Complete"
REFRIGERATOR WHIRLPOOL WRS571CIHB01 I called Techline and spoke to Kathy 7729087838. We ran various checks and found that there was an issue with the harness inside the door. She advised to order the complete door for replacement. Ordering black freezer door and office will need to contact customer about reschedule ; ordrng 1 LW11202402 (dor-fip)
WASHER MAYTAG MVWB765FW0 "Arrived on site to inspect washer for not filling, upon inspection found the valve not opening, board checked good, replaced valve and checked for leaks, no problems found. Complete"
WASHER WHIRLPOOL WET4024HW0 Arrived on site for washer giving an E4 error code indicating that the little lock was not functioning correctly. Upon arrival I ran a lid switch test from the diagnostics and was able to pinpoint that the magnet that activates the lid lock that is located with in the door lid itself had fallen out of its mounting position. I was able to reposition the magnet and get the lid lock to function fine with no error codes but the door hinges on the lid are not functioning properly and new lid will need to be installed. This will help the door to open a lot smoother and keep the magnet from popping out of place again. Office to reschedule due to Park being out of stock; ordrng 1 W11189136 (lid)
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and found dead start device. Replaced device unit is now operating as designed. Advised on repair.
WASHER MAYTAG MVWX655DW1 Arrived on site and inspected washer spinning issues.Discovered the hub and washplate were causing the issues.Ordering both and will return with previously ordered parts if needed.Office to reschedule the customer for return service visit.Needs more work.; ordrng 1 W10528947 (HUB) and 1 W10902814 (WASHPLATE)
N WHIRLPOOL WRS588FIHZ00 Arrived on site to test unit for not producing ice. Found ice maker not responding to any commands. Replaced ice maker and still no response. Inspected wires on left door harness and found wire harness junction box bent and 3 wires cut leading directly to cavity of the unit.
MICROWAVE WHIRLPOOL WMH31017HS2
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site to diagnose refrigerator overproducing ice. On arrival found the bail arm was disconnected from its socket in the front of the ice maker. Showed customer how to seat the bail arm in its socket.
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for the dryer not working. During testing found that the dryer will not turn on. Voltage is good. Found that the thermal fuse was blown. The vent hose was crushed and its too short. Replaced thermal fuse and dryer tested good and heated up fine. Advised customer to change out the vent hose because the old one is no good. Complete
WASHER MAYTAG MHW5630HW0 "Arrived onsite and replaced the cold valve, however the hot valve at wall will not shut off. Advised customer that hot valve will need to be replaced before washer repair can be completed. Customer will call back when plumbing is corrected."
UNKNOWN UNKNOWN VAN NISSAN
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived onsite to install previously diagnosed parts. I installed the RC evaporator cover and the HV control. I noticed the left side door bushing was missing. Ordering W11223833 hing-bushg & 2EA WP98165 screw.; ordrng 1 W11223833 (hing-bushg) and 2 WP98165 (screw)s
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
RANGE JENN-AIR JDRP548HL00 Arrived on site to install racks. Install racks test unit and uni ttest good job complete.
VENTHOOD UNKNOWN WVU37UC6FS0 "Arrived on site for customer complaint of lights not working, I replaced transformer, lights still didnt work, ordering control/switch and lights. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 2 W10862081 (light)s and 1 W11100652 (buttn-cntl)"
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived onsite for refrigerator ice and water not working. Upon arrival found that customer said water works but fridge and freezer doesnt cool. I checked voltage behind the unit and found it was good. But found compressor not starting and pushing refrigerant through as of no cool. Ordering Orion control box.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE.) and 1 W11336586 (ORION CONTROL BOX)
OVEN WHIRLPOOL KOSE507ESS04 "Arrived on site for an oven that still flashing an F2 E1 code during a bake cycle. Inspected unit and work area. Customer advised that the unit is flashing this code in the middle of a cycle and that shutting off the unit. Placed unit in service diagnostics and found an F2 E1 (stuck key), F6 E4 (User interface and Appliance manager mismatch), and F6 E6 (oven appliance manager lost communication with upper/lower oven) error codes. I called Techline and spoke to Leon SR# 7729077443. He advised with the error codes reading the issue is with the appliance manager and having replaced th UI recently, he advised to only replace the appliance manager. He advised the appliance manager can make the user interface throw out the F2 E1 codes if its not properly communicating with the user interface. I replaced the appliance manager and tested the unit. I could not replicate the issue.
REFRIGERATOR MAYTAG MRT118FFFE04
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived onsite for leaking refrigerator. Upon inspection found frozen drain line under evaporator. Cleared ice but flow was blocked. Inspected drain tube and found tube clogged. Replaced drain tube, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
WINE COOLER KITCHENAID KUWS24RSBS14 Arrived on site to test unit for not cooling. Found compressor pulling 0.4amps. Spoke with tech line and they recommend we install dye drier and recharge system. SR#7729076594 ; ordrng 1 8201787 (compressor) and 1 PARTSLOOKUP (ACCESS VALVES) and 1 W10163273 (drier-tube)
COOKTOP JENN-AIR JGCP536WP02 "Arrived on site to inspect burner for not igniting, replaced burner head and holder, the new holder and burner needed correct conversion, found stock on truck, installed choke and correct orifice. No problems found. Complete"
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to test unit for microwave turning off. Test unit and found insid slight not coming on when door open. Found bad fuse. Ordering new fuse and interlock switches and inverter and magnetron and new console. 2 hour job ; ordrng 1 2HOURS (2 HOURS ) and 1 W11033422 (INTER LOCK SWITCH ) and 2 W11188752 (FUSE)s and 1 W11297726 (CONSOLE ) and 1 W11325604 (INVERTER ) and 1 W11346197 (MAGNETRON)
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site. Found power lead not fully seated on harness switch,installed power lead correctly on switch tested switch operation good."
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site for refrigerator that was not cooling properly. Upon further inspection of the unit I found that because it was due to a defrost issue in the fresh food section after exposing the evaporator I found that although the thermistor was reading fine in the evaporator section it was Miss installed in the wrong area of the evaporator coil and I end up moving it to its proper placement I also found a do you why control head stop registering that it needed to be defrosting so I replace the UI control. After that the customer stated they were having an issue with the ice dispenser and I found the problem with the dispenser not dispensing ice probably was because the bucket is broken internally and not sitting in its mounting position well enough. will need to order the ice bucket and return to complete the repair; ordrng 1 W11109888 (ice-contnr)
REFRIGERATOR WHIRLPOOL GB9FHDXWS07 Arrived on site and inspected refrigerator inside an RV not cooling.Customer had doors off the unit.I accessed the compressor and both compressor and condenser motor were operating.Accessed the evaporator and observed a frost pattern on the evaporator consistent to the time I plugged in the unit.The evaporator fan was operating properly.Reassembled and advised customer to place a bottle of water into the freezer compartment for bottle to freeze.All functions of unit work properly.Job complete
DRYER WHIRLPOOL NED4655EW1 "Arrived on site for: Dryer will not dry. Takes several cycles to dry a small load. We had put in a service request and someone came out and looked at the dryer on 10/12 and said the issue was not the dryer, that the dryer vent needed to be cleaned. We had someone come out today to clean the dryer vent and they said the issue is with the dryer, not the dryer vent. After cleaning the dryer vent the dryer still will not dry properly. Put in diagnostics with no errors. Ran three sets of temps with a high of 1st 214 and low of 142 then second high of 236 and low to 112 and the third high at 246 and low to 116. Heating as designed.
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site to inspect fridge for not creating ice at all, upon inspection found the valve not opening and UI not sending voltage, tested in diagnostic and found icemaker full of ice. Ordering UI and control due to no movement, ordering UI and control. Office to reschedule ; ordrng 1 W11093037 (CNTRL ) and 1 W11227903 (UI)"
RANGE WHIRLPOOL WFE515S0ES1 "Arrived onsite for range cooktop light always on. Tested unit and found faulty RF infinity switch. Replaced switch, tested unit and unit is functioning properly functioning properly. Job complete"
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for no cool. Weak frost formation,pierced low side pressure reading -20 called tech support per tech support installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly SR#7729075279"
WASHER WHIRLPOOL MHW5630HC0 Arrived on site and inspected front load washer LF errors.Ran diagnostics test mode and found the following codes stored.F8E1- Valve FailureF0E5- Off Balanced LoadVerified the valves were defective.Removed and replaced both.Reassembled and unit tested as designed.No leaks detected at the time of service.Job complete.
REFRIGERATOR WHIRLPOOL WRF997SDDM00 "Arrived on site for no ice and cooling issue in freezer. ran diagnostics found evaporator fan not running in freezer section,good voltage to fan reading 14vdc found that unit was not powering off during diagnostics diagnosed unit will need freezer fan motor and main control. Replaced fan motor and main control,ran diagnostics fan running correctly and passed all diagnostic test.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to inspect fridge for leaking from icemaker, upon inspection found the doors very off and not creating a seal, readjusted doors and found a drastic change. No leaks found. Complete"
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site and inspected washer and found center dial is unresponsive. Will need correct parts to repair washer; ordrng 1 W11316252 (HARNESS) and 1 W11316253 (HARNESS) and 1 W11316623 (CONSOLE ) and 1 W11322901 (ACU)"
WASHER FRIGIDAIRE n/a Arrived onsite for stacked washer not spinning in cycle. Upon inspection no tag to verify a model or serial number was present . In spin cycle unit would begin to drain but not spin. Information is needed for diagnostics and repair.
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Discovered the grey line was pinched underneath the freezer door.Corrected the issue.Also Found the line behind the unit was twisted around the power cord causing a kink in the supply line from the wall.I corrected the issues, taped the line to the back of the unit and now the dispenser works as designed.Customer satisfied.Job complete"
DISHWASHER WHIRLPOOL WDF550SAHS0 Arrived onsite for dispenser door sticking and repaired without parts. Advised customer on repair. All checks good. Unit is now operating as designed.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to diagnose a dishwasher with sprayer arms that are not turning. Tested unit and found upper sprayer clogged with food particles. Cleaned sprayer and advised homeowner on findings.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for produce drawer not opening and closing properly. I inspected the unit and work area. I found the slides riveted in too high.i removed the rivetes and reinstalled the slides. I reassembled the drawer and it worked as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRF532SMHZ03 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced freezer evaporator harness and tested unit unit is running as designed. Call complete.
REFRIGERATOR WHIRLPOOL ED5DHEXWL00 "Arrived on site for weak and no water flow and icemaker leaking. Found water dripping between mold and gear box on icemaker,tested dispenser,water would stop and due to pressure lines vibrating. Replaced icemaker and filter housing,tested water dispenser working,replaced icemaker. Ran harvest test passed no leaks from icemaker.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for customer complaint of unit having broken bin inside fresh food section, I replaced bin, unit tested good."
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for washer turning on after being plugged in. Upon arrival unit was unplugged. Plugged unit in and after about 30 seconds the drain motor was automatically activated and kept running without water present. Canceled operation and put into diagnostics. Unit had stored error code F9E1 long drain. Noticed that the drain hose was inserted into the drain pipe far to deep. Adjusted drain hose to be inserted 4 inches. After adjustment ran multiple test cycles and all passed. No issues draining. No leaks present at this time. Job complete
RANGE KITCHENAID KCGC506JSS00 "Arrived on site to inspect cooktop burners not igniting. Upon further inspection, customer advised that the front middle burner does not light. I tested all burners and found the front middle and front right burners failed to ignite. I found that the burner caps had been switched between the front middle and left burners. Placed the caps on the correct burner and retested and all burners are operating as designed. Due to the unit being converted to LP, I verified all orifices were converted correctly. No gas leaks detected during service, job completed."
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for Not Draining - Top Load washer. No power at outlet upon arrival. Went to breaker and found breaker was tripped. Turned on breaker and washer turned on immediately. Tested outlet and 120 was present. Placed in diagnostics and no error codes were present. Customer confirmed a power outage recently. Replaced control in the case that the power outage may have shorted the control. Placed in diagnostics again and operated as designed with no faults. No leaks detected. Explained to customer that if the breaker trips again they will need to contact an electrician for both the breaker and outlet to be tested. Washer is operating as designed. Job complete.
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site to inspect fridge for not dispensing water or ice, found valve not opening during pad press. Replaced control and UI plus valve. All functions returned. Complete"
ICE MACHINE WHIRLPOOL GI15NDXZS0 "Arrived on site to replace water fill sensor from previous diagnosis. Replaced water fill sensor. Bin, evap and unit thermistors all tested good. All components tested good and verified each one was operating properly. Unit is now working as designed. No leaks detected. Job complete."
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for fridge making a humming noise. I inspected the unit and work area. I found the fridge no longer making the noise and it is cooling as designed. Job complete.
DRYER WHIRLPOOL MHW5630HW0 "Arrived on site to test unit for burning smell. Found error code F0E2. Erased code tested unit, no new error codes. Ran test cycle functions. When I turned on test cycle 8(heater) I got a small smell of burnt rubber/plastic. Took heater off and found piece of plastic stuck on heater. Cleaned plastic off. Tested unit, smell was no longer present. No leaks detected. Job complete."
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to replace console. Replaced console test unit and unit test good advised customer to connect unit to internet job complete
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher filling with water but the motor is not washing. Upon inspection I found 2 stored error codes F4E3 and F7E1 for a motor fault and heater error. During diagnostics I found the sump failing to wash and push water when called for. The unit will need a new sump and motor assembly for the repair. The customer also brought to my attention the hinge pads had broken off of the hinges. replace the sump n motor and hinge pads I used truck stock part # (WP8268961) for hinge pads and I replaced the sump. The unit is now working as designed and no leaks were detected during time of service.
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived onsite for dishwasher not washing. Ran diagnostics and found stored error code F7E1 wash motor faulty. Ran test cycle and all components operating except for was motor. Replaced pump and motor, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
DRYER WHIRLPOOL WED5100HW0 "Arrived on job to replace previously diagnosed diagnosed part. After replacement test operation still no charge. Called tech line. With tech line help we determine the home has a floating neutral, will need electrical repairs."
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for the dishwasher not draining properly. During testing found that the drain hose was not in its correct spot. Moved drain hose to a higher location and tested dishwasher. It tested good and its draining good as well and no leaks detected complete
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for previously diagnosed issue. I found the microwave light was burned out. I replaced the microwave light and the unit is working as designed. I checked all harness connections to ensure they are correctly installed and in correct position on the control board. The unit is working as designed at this time. Job complete
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for customer complaint of unit not cooling, found leak in fresh food section evaporator with UV light. Ordering evaporator. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOURS JOB) and 1 CNOTE (SS TECH) and 1 W10552972 (evaporator)"
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven error code. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F6E4 & F8E0. Cleared the codes and following the tech sheet I tested voltage at the control to the blower and got 124V on both high and low selections. I tested the voltage to the hall sensor and found it out of range. Due to both error codes, I removed and replaced the main control and blower motor assembly and retested. Unit is operating as designed. Job completed."
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for fridge section freezing. I inspected the unit and work area. I found the thermistor with In range. I replaced the control. Job complete.
REFRIGERATOR AMANA ASI2175GRS01 Arrived on site for the fridge not cooling. Ran diagnostics and error for evaporator thermistor came up. Tested the evaporator thermistor and it tested good. Replaced UI control and control. Informed maintenance to come back in 24 hours to check temps inside fridge due to fridge being off for an extended period of time. Job completed.
REFRIGERATOR WHIRLPOOL WRF954CIHV00 Arrived on site for ice maker not making any ice. Ice tray is stuck in the down position. Removed old ice maker and Installed previously ordered ice maker. Had Diagnostics call for water into the ice tray. Water came into ice tray and running as designed. No leaks detected. Job complete.
DISHWASHER WHIRLPOOL WOD51EC0HS01 Arrived onsite for oven receiving error code and shutting off. Upon arrival found light outer shell glass was removed but bulb was good. Replaced outer shell. Put unit into diagnostics found F6 E4 upper blower error code. Tested unit. Ordering upper blower. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11248652 (BLOWER )
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for: Dishes Not Drying - DishwasherRan diagnostics with no error codes. Customer concerned about noise coming from drain pump. Noise was Drain pump receiving voltage prior to turning on. Noise is normal. Rinse aid was not present in the dispenser. Recommended customer fill the dispenser and use Normal cycle, heated try, and high temp to get the best drying out of the dishwasher. No leaks detected. Job completed."
REFRIGERATOR UNKNOWN WSF26C3EXFO1 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found failed dispenser motor. Replaced dispenser motor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
WASHER WHIRLPOOL WFW5620HW1 Arrived onsite to install previously diagnosed parts. I installed the tub and shocks. We tested the unit through diagnostics and it is working as designed. No leaks were detected during time of service. Job complete.
WASHER GE WCSR4170G6WW Arrived on job for complaints of leaking. Found the wl switch allow over flow and timer not filling always. Will need both to complete ; ordrng 1 WH12X10301 (switch pressure) and 1 WH49X10083 (p029 cntrl & shield)
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site to diagnose a refrigerator that is building ice in the freezer. Tested unit and found humidity control turned off in unit causing condensation to form on mullion. Turned on humidity control setting and advised homeowner on function.
MICROWAVE KITCHENAID KMHS120ESS3 "Arrived on site for microwave sparking. I inspected the unit and work area. I found no spark makers around the rack holders. I put a cup of water in the unit and could hear the unit sparking. I gained access to the interlocks and ensured the connections were secured in place. I tested the unit and again and found it doing the same thing. I am ordering a mag, cap and diode to complete the repair. ; ordrng 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)"
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor failed. Replaced icemaker assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
RANGE KITCHENAID WFE525S0HS1 Arrived onsite for oven door coming off. Upon inspection found passive hinge broken. Will need to be replaced. Ordering both passive and active hinge just Incase. Office to reschedule. ; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
WASHER WHIRLPOOL WFW70HEBW0 "Arrived on site and replaced valves diagnosed on previous visit, hot water flow now looks good during diagnostic cycle, job complete"
MICROWAVE WHIRLPOOL AMV2307PFS4 Arrived on site for: Light is not working because base broken from in sideBulb / Housing receiving voltage. Replaced bulb and housing but neither made the light come back on. Ordered a new control for the microwave for return install. ; ordrng 1 W10918931 (panl-cntrl)
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to test unit for soap dispenser issues. Found soap door and spring off. Put spring and soap dispenser door back on per customer request. Customer did not want to put a new dispenser on. If issue persists will need soap dispenser. No leaks detected.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed and ordered part. Due to the crisper drawer harness failing, I removed and replaced the harness and tested. Unit is operating as designed. No water leaks observed during service, job completed."
RANGE WHIRLPOOL SCS3014LS02 Arrived on job to replace previously diagnosed parts. Found the screws to the holders will need to be replaced and the holders. ; ordrng 8 WP3368921 (screw-torx)s and 1 WPW10128448 (holder-orf) and 2 WPW10155784 (holder-orf)s and 1 WPW10155785 (holder-orf)
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site to test unit for freezer light not working. Replaced light module, tested unit, unit works good. Job complete."
MICROWAVE KITCHENAID KCMS145JSS1 "Arrived on site for customer complaint of unit over heating, found inspector put a paper towel inside unit and it caught fire, informed customer that paper towels should not be in microwave because some paper towels have metals in them and can catch fire. Unit tested good."
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for handle had come off. Test u it and found stripped screws and handle. Replaced handle and screws test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for icemaker not dispensing ice. I inspected the unit and work area. I found the ice dispenser motor and actuator covered in ice. I cleared the ice and found the dispenser working. Job complete. No water leaks detected.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived onsite for low oven tone. Tested unit and sound was muffled, would cut in and out. Checked unit, connections are good, sound is turned to maximum level. Speaker is faulty. Will return with control and ordering console. ; ordrng 1 W11297707 (console)"
WASHER AMANA NTW4516FW3 "Arrived onsite for washer making noise and not spinning. Put unit into diagnostics and ran calibration test and auto test. All passed. Ran individual low and high spin, passed. Ran individual low and high agitation, passed. When talking to customer it seemed as if the was had been overloaded. Customer wanted to put clothes in and test. Allowed customer to do so, and no issues occurred. Instructed customer on load sizes and cycle selections. Job complete."
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived in site for fresh food section not cooling. I inspected the unit and work area. I found the compressor not turning off when I put the unit into diagnostics. I replaced the Orion board and retested the unit. The compressor is now cycling properly and is turning off when going into diagnostics. I changed the defrost mode from adaptive to basic. I inspected both door and found the freezer handle will need to be replaced as well. I am ordering the freezer door W10849512 right side French door W10849520, freezer handle W11360641. The office will reschedule when we have an eta on the parts. Job complete.; ordrng 1 W10849512 (dor-fip) and 1 W10849520 (dor-fip) and 1 W11360641 (HANDLE)"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to replace user interface for oven. Replaced part and tested unit. Found all is functioning properly at this time.
DISHWASHER KITCHENAID KDTE204DSS0 "Arrived on site and inspected dishwasher and found door latch is difficult to close.. Hot water valve also will not turn off, waterline to incoming valves on dishwasher will need to be pinched in order to replace it, KB only.; ordrng 1 KBONLY and 1 W11175771 (VALVE)"
MICROWAVE WHIRLPOOL AMV2307PFS3 "Arrived on site to inspect microwave for not being able to vent, upon inspection found the wires cut due to storage issues. Rewired fan and all functions returned. Complete"
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived onsite and installed the pump and motor to improve the erosive force as previous motor was weak. Unit is now operating as designed. Advised customer on the repair.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose the dishwasher that will not turn on. Tested unit and found dishwasher not fully wired to power cord. Rewired unit properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DRYER MAYTAG LDE7500ACW Arrived onsite and replaced dryer belt. All checks good.
DISHWASHER KITCHENAID KUDS30FXSS9 "Arrived on site and inspected dishwasher and found top rack adjusters right front wheel is not in the track, wheel isnt broken and neither is track repositioned it and insured it is secure.
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site to replace failed control, after replacing, unit tested good.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found refrigerator not defrosting due to failed control. Installed new control after having repairs approved. Tested unit and found all parts components are functioning properly at this time. No water hooked up to unit at time of service.
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived onsite for door replacement and ice maker not working replaced door and ice maker. Job Completed.
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived onsite for door replacement and ice maker not working replaced door and ice maker. Job Completed.
DISHWASHER MAYTAG MDB8989SHW0 "Arrived on site to inspect dishwasher for burning smell and smoke, upon inspection found a burnt piece of hard plastic melted to heater, removed and checked for all functions, all functions worked. Complete"
DRYER WHIRLPOOL WED8000DW4 "Arrived on site and replaced control panel and control board recommended by tech line on previous visit, after replacement dryer control panel is responsive. Took one picture job complete"
COOKTOP JENN-AIR JGD3536BS00 "Arrived on site or inspect cooktop exploding. Upon further inspection, customer advised that the nit was being installed and while testing,. Customer advised that they immediately shut off the gas and unplugged the unit. I removed the cooktop from its box and found burn residue on the underside of the cooktop. Also found that the cooktop is badly warped from the combustion and the harness is damaged as well. I verified all orifices ad found the back left orifice wrong. I replaced the orifice with the correct part number. I checked the regulator and found it not converted to LP. I corrected it and began to test the gas line connections for leaks. I found that the front left burner valve is badly leaking at the stem. I shut the gas off and contacted techline and spoke to Steve and advised of my findings. Steve advised to replace the cooktop, harness and valve and provided file #7729081963 and transferred me to the Safety team. I spoke to Jennifer and advis
WASHER MAYTAG MVWB865GW0 Arrived onsite to install previously diagnosed parts. I installed the main control and calibrated unit. I noticed the unit was slightly out of balance so I adjusted the leveling feet a small amount. Unit is working as designed at this time and no leaks were detected during time of service. Job complete.
WASHER WHIRLPOOL GHW9150PW1 "Arrived on site and inspected washer and found in shows an F11 at C4 on the diagnostic cycle. Recommended replacing motor control, after replacement washer will now complete a diagnostic cycle, job complete"
COOKTOP WHIRLPOOL KCGC506JSS00 "Arrived on site for customer complaint of orange flames, I found lp kit needed, instructed customer to have plumber install."
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for damage to the control panel. I inspected the unit and work area. I found the control panel dented. I replaced the control panel with new. The unit is working as designed. Job complete.
WASHER WHIRLPOOL WTW5000DW1 "Arrived onsite for the washer leaking water. Replaced outer tub assembly, gear case, shift actuator, control. Ran a calibration and washer tested fine and no leaks detected complete"
WASHER MAYTAG MLE22PDAYW0 "Arrived onsite to run a normal wash due to not finishing a cycle. All basic functions engage. It locks, drains, tumbles and fills. Watched entire normal cycle with clothes. Operated properly and spun clothing out. Did find drain hose pinched and not installed properly causing some function issues. Repaired drain hose. Unit is now operating as designed. Advised customer on findings. Unit is under a year old."
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for unit not igniting. Test unit and found gas line not connected to unit so unit is not getting any gas. Spoke with the builder and advised builder to connected gas to unit. Job complete.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit not cooling properly, found intermittent defrost issue, I replaced main control, unit cooling fine at time of service."
DISPOSAL WHIRLPOOL GC1000PE4 Arrived onsite for the disposal not working. During testing found that the disposal had dried up paint debris inside which caused the disposal to seize up. Replaced disposal with new and it tested fine and no leaks detected complete
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for: Leaking water in the freezer. Block of ice frozen at bottom of freezerFound sheet of ice at the base of the freezer cabinet. No frost found. Ice maker was faulty and calling for too much water. Replaced ice maker and tested fill. Filled correctly. Ice maker operating as designed. Removed kick plate to inspect valve and all connections were good. Removed back panel to inspect for vibrations. Compressor was rattling a bit. Tightened compressor mount screw and rattling went away. No leaks detected. Job completed.
REFRIGERATOR KITCHENAID KUDF204ESB01 "Arrived on site to test unit for chime not stopping. Found freezer switch was bad and unit thought door was open. Replaced switch, tested unit, unit works good. Job complete."
REFRIGERATOR WHIRLPOOL WRS315SDHW01 "Arrived on site to inspect refrigerator noises. Upon further inspection, when I walked inside the home, I could hear the unit rattling. I leveled the unit and adjusted the condenser coils underneath and the noise stopped. Attempted to contact the owner of the home, as its a rental property, to get a copy of the POP but received the voice message. Left message for owner to contact the office and provide POP. No water leaks observed during service, job completed"
WASHER WHIRLPOOL WTW7120HW0 Arrived on site for a washing machine that has no power. Inspected unit and work area. Found unit completely dead. Removed consul and tested voltage going to the control and found proper voltage. Tested voltage going to the user interface and found sporadic voltage that finally leveled out to 5 V DC. Plugged in user interface and unit turned on. Unit immediately flashed an F6 E1 (UI cannot hear ACU) error code. Ordering both control and user interface and office will need to contact customer about reschedule date due to out of stock and PSP item parts.; ordrng 1 W11419051 (CONTROL) and 1 W11478525 (UI )
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite and found unit had leak from splitter at valve. Also replaced dispenser drawer due to leak from there reported. Advised customer to hire a plumber to correct the house valve splitter.
WASHER MAYTAG MVWB765FW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Disassembled drain pump, router, stater, and screws off of tub. Replaced outer tub, in her basket, gear case, agitator, clean out filter, nut spanner, and screws and tested unit. Unit is working as designed. Call complete."
WASHER MAYTAG MVW7232HC0 Arrived on site to diagnose a washing machine that is making unusual noise. Tested unit and found no mechanical failures at this time. No repairs are needed and no leaks were found at time of service.
DISHWASHER WHIRLPOOL KDFE204KPS Arrived on site for dishwasher they had a broken wheel on the upper rack. On arrival I found that the upper wall on the rack was broken and I replace the arm glide assembly of the wheel was attached to. Upper rack is not functioning as designed call complete
REFRIGERATOR WHIRLPOOL WRS331SDHM03 "Arrived on site for no ice. Found cut fill line to fill tube,installed coupling to damaged line,ran diagnostics icemaker sensor reading open,unit will need a new icemaker to complete repair. ; ordrng 1 ICEMAKER (DIAGRAM SHOWS DIFFER SR IM NEED FLEX TRAY ICEMAKER) and 1 W11284458 (ICEMkER (FLEX TRAY ICEMAKER))"
COOKTOP KITCHENAID KCGS556ESS02 "Arrived on site for customer complaint of flames being to high on low, I adjusted flames unit tested good."
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site And found gearcase case has failed, replaced it and cam and actuator and washer is now operating properly, job complete"
DISHWASHER GE GLD5604V00BB "Arrived on site to install previously diagnosed and ordered part. Due to the element failure, I removed and replaced the element and tested. Unit continues to not heat. Checked voltage at the element and got 0V. Checked voltage at the control & TOD and found the TOD switch burnt. I am ordering the TOD switch and scheduled return service. No water leaks observed during service.; ordrng 1 WD21X10224 (switch,interlock)"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for water leaking. Found ice has melted and frozen under bin,ran diagnostics weak air flow from ice box fan,ran harvest test passed,ran fill test passed no leaks. Replaced main control,Powered unit on ran diagnostics good air flow from fan."
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site to install previously diagnosed and ordered parts. Due to the RC evaporator icing up, I removed and replaced the evap,motor/harness & secured the thermistor on the sucti9n line with foil tape and ziptie (photo), secured the evaporator to the back panel, installed a new evap,cover and secured it with 2 screws at the top of the cover. Also, I removed the back cover and found the drain tube badly gapped approximately 1/4 inch. I removed the drain tube ad found it clogged. Removed the debris and using manufacturers approved silicone, I reinstalled the tube and sealed the gap. Plugged unit back in and tested and unit is beginning to cool as designed with a good frost pattern on the RC evaporator. No water leaks observed at the end of service.
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of leaking. Found hose from dispenser to tub not connected. Reconnect hose and test.
FREEZER AMANA AQC0501GRW00 "Arrived on site for a freezer that is turning itself off. Inspected unit and work area. Customer advised that the unit has done this a few times were itll shut off randomly and the over temp alarm will sound. She advised that it worked for two months and that started and then they turned the thermostat knob off and turned it back on and it ran for 2 to 3 weeks and powered off again. They turned the temperature knob back to the off position and turned it back on and it began to cool again. They said that that time it only worked for 45 hours before powering off again. Unit had been on but the compressor was not running when I got here. I was able to turn the temperature knob to the opposition and turn it back on and unit began to cool. I called Techline and spoke to Sterling SR# 7729085530. He advised that the issue is with the thermostat contacts not opening and closing properly causing the unit not to cycle through properly. He advised that that would be t
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on job for complaints of noise. Found the noise level normal. No leaks detected at time of service.
DRYER WHIRLPOOL MEDB765FW0 Arrived on job for complaints of error code F4E1 miss wire. Checked terminal block and found the voltage incorrect. Outlet miss wire customer will have builder correct.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived on site for no ice. Bypassed thermostat in icemaker and icemaker not running through a forced harvest diagnosed a defective icemaker. Installed a new icemaker powered unit on icemaker ran through a cycle and filled with water.
OVEN WHIRLPOOL RBD305PDB8 Arrived on job to replace console. After replacement test operation. Oven appears to be working properly.
WASHER MAYTAG LAT8506AAE Arrived on job for complaints of leaks. Found the tub leaks from center seal damaged transmission leaking oil and tub rusted at seal.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to install previously ordered part that was still under warranty.Removed and replaced the UI.Unit now operating properly.The fan issues werent apparent on this date.No leaks detected at the time of service.Job complete
MICROWAVE FRIGIDAIRE LFMV1645TF Arrived on site to install previously ordered part.Removed and replaced the control assembly.Reassembled and unit tested as designed.Job complete
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Arrived on site for our icemaker that was making a loud noise every time it filled according to customer after repair. Upon arrival I ran a few different harvest cycles to verify where the noises coming from but was unable to copy or mimic the sound the customer her prior to my arrival. I called whirlpool tech line and they Recommended holding off on any repairs it appears that is not the issue has resolved itself and customer did not find any issues with the noise while I was on site. Whirlpool did advise that if it happens again we will probably need to replace the water inlet valve and check water pressure on the back of the fridge. Unit functioning as designed called completeSr# 7729080477
WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer for not closing correctly, upon inspection found the door cracked, ordering door and autho. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 W10793620 (DOOR)"
WASHER MAYTAG MVWB835DW1 Arrived on site for water that was leaking during use. Upon arrival customer stated that washer was the first leaking whenever I would run but then eventually they notice that the water quit working altogether it would no longer do anything. What I found upon arrival was very clear evidence that the water valve around the inner consul area had been rusted out and leaking to the point that the rust had closed up the solenoids not allowing them to open and causing water not to fill out properly properly. I was able to retest the unit and verified that everything is now functioning as designed with no leaks before during or after repair. Call complete
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived onsite for freezer frosting again and found door will need to be replaced as well as brackets. Returning with brackets and ordering door. Performed seal treatment as temporary fix. Office to reschedule. ; ordrng 1 W10815699 (dor-fip ss)
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site for a refrigerator that had lights out in the refrigerator section. Inspected unit and work area. Found freezer light out and replaced freezer module. All lights began to display and work as designed. Call complete.
COOKTOP WHIRLPOOL WCG97US0HS00 "Arrived onsite for bottom right burner not lighting. Upon arrival found burner head slightly out of place realigned burner head and tested unit ignited through multiple tests, show customer how to check burner head alignment. Job Completed."
DISHWASHER WHIRLPOOL WDF540PADM3 Found that console had some light damage and didnt come with button UI. Ordering buttons and office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10629499 (BUTTON UI)
COOKTOP WHIRLPOOL WFE525S0JZ0 Arrived on site and inspected range infinite switch issues. Found the front right switch was causing the hot cooktop light to stick on.R/R it. Reassembled and unit tested as designed.Job complete
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site for customer complaint of vent fan not working properly, found failed damper, I replaced damper, unit tested good."
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site and inspected dishwasher not draining.Confirmed the complaint and found the connector at the drain pump was not secure.Corrected the issue and unit tested as designed.No leaks.Job complete
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site and inspected microwave not heating.Removed and replaced the magnetron capacitor, diode and interlock kit.Reassembled and unit passed the 2 minute water cup test.Job complete"
DISHWASHER KITCHENAID KDTM804ESS2 "Arrived on site and found standing water in dishwasher, set dishwasher to drain and all water is removed. Inspected drain hose and found no high drain loop. Took pictures. After adding a high drain loop Ran a diagnostic cycle at the end all the water was drained out properly. Also found garbage disposal is not operating. Recommended to customer that this be corrected. If food were to clog up garbage disposal dishwasher would have nowhere to drain. Job complete."
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on job for complaints of not finishing cycle. Found the breaker off cycle not complete. Ran diagnostics and found no codes. All functions working properly. No leaks detected at time of service.
DRYER ROPER RED4516FW0 "Arrived on site and inspected dryer and found it is heating properly but there is no airflow. Took one picture of temperature and airflow meter, explained to apartment resident that apartment management will need to clear vent to the exterior of the building. Also explained A return trip is not covered under warranty to check vent again. Showed apartment resident how to feel airflow by putting your hand into the lint trap.
WASHER WHIRLPOOL WFW5620HW2 "Arrived on site for customer complaint of unit leaking inside of door panel, found water and soap marks on inside of inner door panel, ordering inner door parts. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11316777 (DOOR LINER) and 1 W11318813 (INNER DOOR)"