Great Service, Would Hire Again!
Yao - Cedar Park, TX
Lou was sent out as a response to a Whirlpool ticket. I understand that AES is a contractor for Whirlpool in my area, and Lou provided excellent customer service. He was timely and personable, answered all of my layman questions and took the time to discuss my options and was thorough in checking out my appliance problem. Would definitely recommend to anyone who is experiencing trouble with appliances and isn't handy themselves.
John - Georgetown, TX
Jonathon was prompt. He had everything needed for the repair issue. Very impressed with appliance express.
Leo - Georgetown, TX
Great service. Knowledgeable tech.
GREAT SERVICE! GOT THE JOB DONE!
Keith - Marble Falls, TX
Cynthia - Austin, TX
Gary - Austin, TX
Joseph is quite competent & professional. Great communications by Joseph & the entire team at Appliance Express. Kind of weird that I requested Tyler to return to work on same oven, was assigned Scott (via email), and Joseph showed-up at the door (after introductory phone call)....
Excellent Service, On Time and Knowledgeable
Anthony - Austin, TX
I appreciate the inspection and recommendation I received and followed through with the recommendation.
Great service, excellent work
Al - Austin, TX
Luis was polite, efficient, and explained the repair and replacement.
Julia - Kyle, TX
Loved our technician!
Good Service By Technician
Beth - Leander, TX
Great service, used for warranty on microwave! Tech was knowledgeable and fixed the issue.
David - Kyle, TX
Debbie - Temple, TX
The guy who came out was fantastic! Took the time to find the issue and fixed the problem - no more squeak in the washing machine!
V - Wimberley, TX
Got it done quick loaned me a screwdriver and had a great conversation
Skyloft - Austin, TX
Very good service and very nice guy
Craig - Temple, TX
Will definitely call them again, if needed.
Deanna - Lago Vista, TX
Technician was professional & friendly. Customer service was great!
Awesome! Very professional
Guillermo - Austin, TX
Great Employees and work
Calvin T - Liberty Hill, TX
I've had great experiences with the work and employees, as well as scheduling
Great Service, Precision Troubleshooting!
Jeremy - Kyle, TX
The repair man was able to quickly diagnose that my dryer has no issues and the issue was with the power outlet not providing enough power to the dryer. Once I fixed the outlet and the power issue the dryer began working perfectly again. Thank you Appliance Express for the great work!
Best Tech Ever!
Chris - Belton, TX
Al is the best!!
Kelley——-Carol Allbritton - Johnson City, TX
Very pleased. Friendly, professional repairman. 👍👏⭐️⭐️⭐️
Great service but did not receive a summary of work done.
Myron - Austin, TX
Service representative was great.
great service, good info.
Camden - Austin, TX
price seems high
Alison - Temple, TX
Wonderful service and very kind!!!!
Very knowledgeable, professional, and friendly
Margie - Austin, TX
The Problem persists
Steve - Austin, TX
Whatever Tyler do to attempt to resolve the issue, there is still an issue
Angela - Austin, TX
Fantastic service. Knowledgeable, professional, quick, clean!
Hannah - Dripping Springs, TX
Brandon was here for all of ten minutes. He quickly deduced the problem and replaced the faulty part.
Kb - Round Rock, TX
Great service - professional and personable.
Linda - Elgin, TX
It took 2 visits due to the replacement parts box was incomplete - not Joseph’s fault.
Donald - New Braunfels, TX
Julie - Austin, TX
Paul’s been out twice and both times nothing has been required to be fixed. He was super helpful in showing me how to run a diagnostic cycle to understand what’s wrong with the dishwasher, interpret the failure codes, and reset them. Would highly recommend and will utilize when we actually have a repair required.
Very professional and outstanding service !
Belinda - Georgetown, TX
I was extremely pleased with the efficiency of setting up an appointment and getting my washing machine fixed.
Very knowlegable and quickly fixed our Appliance.
Betty - Pflugerville, TX
My husband had a detailed conversation with Tyler and was very impressed with all his excellent service provided. We will definitely use your service for any future issues.
Betty - Georgetown, TX
We were told that we had an initial cost of 109 and any repair would be absorbed into that yet when tech found no issues we paid over 150 total for calibration of oven... and nothing was wrong. Not the techs fault. He was a nice guy!
Karen - Dripping Springs, TX
Not a good experience at all. Brandon came out he was early as his previous client canceled. That was fine however he kept calling to see if I was home yet. I had 11 to 2 slot he called me at 9:20 to come early. He easily explain what was wrong with the oven. Of course the microwave light worked when he was here as a sometimes, is when you call someone for repair. Regarding the washing machine, I told him what was wrong you told me it was probably the timing chain instead of looking at anything he pulled up the part and told me it would be over $400 to fix it. I wrongly assumed something might be looked at instead of just a price quote to fix what was never even checked. In regards to the following comment on price of service it was under warranty so that doesn’t count. Please know that Erica was fantastic and the customer service and arranging the appointments process. I wish there were other options
Dale - Austin, TX
Great Service, AWESOME SERVICEMAN
Loretta - Cedar Park, TX
GREAT SERVICE REPRESENTATIVE OF YOUR COMPANY. VERY GOOD ASSET TO YOUR COMPANY!!!!
Brian - Buda, TX
Harrison - Austin, TX
Cliff diagnosed my microwave’s problem quickly, explained the problem’s cause completely and repaired the issue expeditiously. He was friendly, polite and thorough no couldn’t ask for a better appliance repair interaction.
Judith - Lakeway, TX
He was on time, had the parts he needed, and the expertise to do the job.
Good, professional service
Esther - Pflugerville, TX
Steve notified me when he was on the way, was very knowledgeable and fixed my fridge!
He has my business for life
Eddie Schmidt - Pflugerville, TX
Steve was so great that he has my business for life.
David - Cedar Park, TX
Lou did a great job as always. I was not able to talk to him before he left. When we added fabric softener to the tray we added exactly what we were advised to add. We were not doing a load of laundry at the time. We went into the room later and the tray had drained into the inside of the tub. Pretty sure the tray is not supposed to drain until the tray is flushed with water. Lou has tried to fix this issue several times. Not sure that the issue is fixed but we will try a load with softener to see. We don't always use softener.
Service was Great, Scott was very efficient and informative.
Angie - Austin, TX
Helpful tips on loading washer appreciate d!
Jack - Georgetown, TX
Bobby - Leander, TX
Called ahead of time and arrived on time. Friendly and knowledgeable trchnician. I would highly reccomend Appliance Express
Henry - Kyle, TX
Appliance Express Takes care of Business
David - Copperas Cove, TX
Booked my appointment, they showed up next day and took care of the issue. No problems at all. great people.
Clie - Austin, TX
Very professional and prepared. Great attention to detail. Properly cared for my marble kitchen countertops while working on my stove.
Scarlett - Austin, TX
Good service, all appear knowledgable
Patsy - Georgetown, TX
All the service representatives were very professional. Just disappointed they could not find & fix the problem with the icemaker.
Professional and friendly
Faye - Spicewood, TX
Amy - Manor, TX
We are very happy with the service we received from Appliance Express. Everyone that we dealt with were friendly, communitive, knowledgable and prompt. I felt they went out of their way to make us happy.
A technitian do a very good job
Thomas - Austin, TX
Quickly diagnosed the electrical problem - thanks for the timely great service
Bob - Austin, TX
Wendy - Smithville, TX
Martin - Georgetown, TX
David - Austin, TX
Thank you Scott. You did a great job for our tenant!
Bretagne - Austin, TX
Karen - Georgetown, TX
Really great service by Jonathan!
Great service, on time, quick, very personable.
Angela - Austin, TX
Great service, on time, quick, very personable.
David - Kyle, TX
Friendly, informative, helpful, knowledgeable, fast installer.
Rosa - Pflugerville, TX
The technician that serviced my refrigerator was excellence and polite. I give him a 10 out of 10. I have no complaints
Jen - Austin, TX
Paul was friendly, professional, and helpful. He got my dishwasher up and running on the initial visit, and diagnosed and explained the problem with my washing machine and gave me a quote for getting it fixed (the part needs to be ordered). He was very kind to answer all of my questions.
Excellent communication with customer!
Mary - Marble Falls, TX
3rd visit, same problem
Brian - Austin, TX
3rd visit, same problem. Water leaking from KitchenAid refrigerator
Ernesto - Buda, TX
Very knowledgeable about problem and fast professional
John - Austin, TX
Ashton - Spicewood, TX
Shawntelle - Austin, TX
They arrived within the time slot I was given. Fixed my fridge with parts needed on hand. I will recommend to friends and family.
Patrick - Waco, TX
very professional & friendly
Great to work with
Bill - Leander, TX
Ryan - Killeen, TX
Diane - Austin, TX
Service was here as expected. Appreciate promptness as well as friendly service.
Very professional and Competent
Jackie - Georgetown, TX
I had a great experience with my recent oven repair. The service was fairly easy to set up. The technician was able to diagnose the problem quickly and although he wasn't able to complete the repair that day, he was able to return within 2 days to quickly finish the job. He was professional and courteous.
Avery - Temple, TX
Great communication before appointment. Al was friendly, knowledgeable and a pleasure to work with.
Nicole - Austin, TX
Excellent service, troubleshooting
Stephen - New Braunfels, TX
Very good service
Cora - Bastrop, TX
Leaking hose fix
Steven - Georgetown, TX
Great service but it was on the expensive side.
Very good service
William - Buda, TX
Above expected service
Tim - Austin, TX
Paul - Liberty Hill, TX
Good job as usual
Robert - Georgetown, TX
The service was outstanding. No problems. Cleaned up after his work and very personable to talk too.
Excellent job. He also checked related items.
Debbie - Austin, TX
As this is covered by Warrenty, I don’t know the price. Hope it’s reasonable so I can continue relying on them.
Lou was knowledgeable, professional, timely
Glynda - Austin, TX
This is the second time I have used Appliance Express. Yes, I will use again if needed.
Dishwasher not draining
Sandeep - Austin, TX
Chris - Cedar Park, TX
Courtney - Georgetown, TX
Arthur was fantastic. I knew we were getting great, quality service and he even gave us some advice and tips for prevent future issues.
Mary Ann Doane - Del Valle, TX
Easy and simple
Erika - Seguin, TX
Robert was very nice and took the time to explain things to me.
Jaganathan - Cedar Park, TX
Sheila - Lampasas, TX
Washer did not get fixed. Still broken after repair
Sarah - Austin, TX
Debra - Hewitt, TX
Very helpful and knowledgeable.
A friendly and an expert in appliance repairs
Diane - Round Rock, TX
Tyler came in was nice and easy to talk to and work with. He explained in easy to understand language what had gone wrong, what he would do to repair (this was a warranty repair) the issue with my fridge. He further explained that the replacement part was an improved version of the broken one and shouldn't happen again. This was done quickly and with great pride in his work.
Terrace - Austin, TX
My service technician was very professional and did a good job.
Laurie - Round Rock, TX
Tyler was very curtious and gave me advice on another appliance of mine .
WARNING! Abuse and Exploitation Await You
James - Austin, TX
If you enjoy being given no priority even after you have to call them back out, being lied to, made to wait for days to have your appliance repaired while no effort is made to contact you, then being left with no explanation of what was repaired AND having your home unsecured to let them in during their customer unfriendly bankers hours, chose this company
Derek - Pflugerville, TX
Tyler was very polite and courteous. Unfortunately he couldn’t fix our washer and the trip charge was high.
Shirley - Austin, TX
Leo arrived when he said he would and quickly and efficiently had my dishwasher up and running in no time. I am very happy and would definitely recommend Appliance Express. My dishwasher was under an extended warranty so there was no charge to me.
Tanesa - Round Rock, TX
Tami - Round Rock, TX
Tyler was knowledgeable and informative, sharing with us what he was doing each step of the way so that we could better understand what went into the price and fixing our dishwasher, as well as what we could do to avoid the problem in the future. He was cheerful and friendly and did his job quickly. He went above and beyond and tightened up the machine, and cleaned underneath as well as the filter inside. This will be our appliance go-to company in the future.
John - Georgetown, TX
Very good service
Glenn - Austin, TX
First tech did not correctly diagnose the problem with the dishwasher leaking and did not test dishwasher after his fix. He also did diagnose the washing machine problem correctly. They sent a second tech out qucikly who did an excellent job on correctly diagnosing both issues. Company worked quickly to get thrid tech out as soon as possible with parts that were ordered to fix the dishwasher. We have used App Exp a number of times and, although there were glitches this time, we will use and recommend them again.
Failure to service customer and resolve issue
Sean - Austin, TX
Apparently it’s ok to leave a household with an infant without refrigeration while placing more priority on serving kitchen aid than the customer. Terrible terrible terrible
Barry - Austin, TX
Marian - Cedar Park, TX
Lou arrived as scheduled and was very professional & courteous
Great service and on time.
Marilu - Creedmoor, TX
Nice friendly service
Jennifer - Georgetown, TX
Tim - Cedar Park, TX
Very knowledgeable technician who fixed a washer right the first time
James - Briarcliff, TX
Brandon don did a great job and as usual was very courteous and professional.
Neal - Kempner, TX
Very polite and friendly
Ismael - Killeen, TX
I placed an online appointment and I was told that the technician was going to be in between 2 and 5pm. He arrived around 145pm and knew exactly what was wrong with the dryer.
Ernest - Cedar Park, TX
Mr. Lou Soldan is a very knowledgeable technician and a top notch representative for Appliance Express, Round Rock. He gets the job done.
Ashton - Spicewood, TX
Great service. Went over and above and swung by another one of my houses to make a quick adjustment to the dishwasher which I really appreciated
Mark - Canyon Lake, TX
Diego has serviced our fridge twice and both times he's been very professional and personable.
Deborah - Copperas Cove, TX
Appliance Express has been out 3 times replaced the compressor and some foam.The appliance still does NOT cool or freezer does NOT work. Another appointment has been set up for tomorrow, March 5 . I have been without a refrigerator since Feb20. Hopefully Arthur can fix it this time.
Leah - Killeen, TX
Bellinda - Georgetown, TX
Great service. Johnathan was very personable and informative.
Gary - Leander, TX
James did an excellent job; James was super professional and extremely patient. I know the job took a little longer than anticipated but James did an outstanding job in ensuring the job was completed to his and my satisfaction. Great job!
Great Service and Experience
Donna - Austin, TX
On time, had the correct part to fix the dishwasher, and got the repair done quickly and professionally. Very pleased, thank you so much!
Ruthanna - Austin, TX
Great Job! Leo Figured out the problem.
Paul - Georgetown, TX
Tyler Bare with Appliance Express recently came to my house to troubleshoot and repair a home appliance. He is s true professional who performs quality work and is committed to customer satisfaction. Appliance Express is a company you can trust.
Cliff came back to reconnect a wire he forgot to conect on his original repair trip. He was prompt and courteous.
Ed - Buchanan Dam, TX
Quick and Easy
Angelique - Austin, TX
Paul was great, helping me with our washer problems. My only complaint has nothing to do with him. When scheduling the visit, I could not find anywhere how much the visit would actually cost. I wish the online scheduling system did a better job of communicating this ahead of time.
Nancy - Temple, TX
Great service every time
The tech was very nice, friendly, personable and solved the issue fast.
Natasha - Copperas Cove, TX
My experience was good
Cynthia - Temple, TX
Highly skilled. This GREAT Master Technician went above and beyond/1
Chelsea - Georgetown, TX
Fixed a recurring problem in a snap. Then, he leveled my refridgerator--making it close easier --the delivery people left so quickly--they did NOT finish the job! He let me know what was wrong---and fixed it--yay!
Everything is great
Bill - Horseshoe Bay, TX
Lou was extremely competant, and provided a full review of what caused issue with our Whirlpool Duet washer. Fixed this appliance perfectly.
Timothy - Cedar Park, TX
Rickie - Georgetown, TX
Great service, personable servicemen, explained exactly what the problem was how it needed to be fixed. Fixed it quickly and competently.
Great Tech Johnathan, great service
Lois - Georgetown, TX
My Amana washer is great but it's had about 4 calls on the lid lock
Quick and easy to deal with
Dakota - Austin, TX
Doug - Austin, TX
He went above and beyond to give great service.
Fast, Courteous & Efficient
AW - Austin, TX
made a difficult repair look seamless
James) - Jollyville, TX
on time, communicated very well and most importantly did great work
Joan - Gatesville, TX
William - Austin, TX
Very professional and prepared
Paul - Liberty Hill, TX
James promptly diagnosed the problem and repaired what was needed with the parts he brought.
Got the job done fast...great service. Appliance was on warranty.
Belinda - Austin, TX
Dominic - Austin, TX
Anthony - West Lake Hills, TX
Tom - Georgetown, TX
Great service! Very knowledgeable! We will ask for Lou for any future appointments if we need service!
Darlene - New Braunfels, TX
Curly - Seguin, TX
Diego was very professional, listened, and resolved the issue.
Criselda - Lampasas, TX
Ellen - Round Rock, TX
Tyler was friendly and courteous and he explained his actions as he made repairs. His work was excellent.
Steve - Seguin, TX
Diego was very friendly, polite and I enjoyed chatting with him. Service was quick and my expectations were exceeded greatly. Thank you
Diego kept me informed throughout the service call.
Larry - Lockhart, TX
Robin - Georgetown, TX
Steve came out first thing this morning and took care of our problem with our Whirlpool ice maker quickly and efficiently! It was warrenty work so there was no charge...good job!!
Edwards - Johnson City, TX
On time, professional
Maytage DW Repair
David - Kyle, TX
Kevin didn't verify all ops factors were functioning correctly, and so controller is not operating 100%. Getting someone over soon to rectify is proving a challenge, and may take days, which is a great inconvenience.
Emily - Belton, TX
Alvin arrived on time and fixed my washing machine quickly and painlessly. He was very pleasant to work with, and I would highly recommend him.
Great Service, technician was intelligent and efficient
Jim - Waco, TX
Al was great. He knew his job and didn't waste time getting it done. Highly recommend this man.
Great service under warranty
Ethan - New Braunfels, TX
Excellent service, on time, worked quickly, great personalities.
Lamar - Austin, TX
The guys got in, hustled, finished the job quickly and were very pleasant to deal with.
Great Service as usual!
Margaret - Sunset Valley, TX
Luis was on time and had our refrigerator running in about 20 minutes. Very professional.
David - Georgetown, TX
Tommy was outstanding, and repaired a problem that we had been dealing with for over 7 months, that had as of yet went undiscovered.
Betsy - Georgetown, TX
Our experience with Appliance Express was great from scheduling to completion of work. Technician was wonderful! Worked to find the problem with our dishwasher and replaced all the necessary parts quickly and efficiently. He also took the time to explain how to use it and the best type and amount of detergent to use. I will highly recommend Appliance Express to family and friends and won't hesitate to call them again in the future if we need additional service!
Betty - Pflugerville, TX
The service provided was very courteous and professional and fixed the problem with our washer.
Bob - Austin, TX
Darlene - Austin, TX
Richard - Austin, TX
Quick and efficient
Janine - Austin, TX
Washer machine is not working properly. When selecting start button does not register and clothes are left wet with water in them. At time machine works and half time it’s not. Water machine green light is on rinse and truly is at spin cycle. To only be told I needed to hire a plumber due to cold water pressure not working like hot water. If this was the case why am I able to still wash clothes as a load was done night before. Start button not working properly which has nothing to do with water. Water pressure is the same as it has been always and never had any issues. Dryer makes squeaking noise ever since purchased had y’all come out before and replace wheels which did not have improvement. Very unsatisfactory with both washer and dryer and still not able to wash clothes consistently for family of five.
Great service, great company!
Katy - Austin, TX
This team goes above and beyond. I particularly want to give a huge thank you to Joseph (my technician) and Susan (the most wonderful woman in the world.) After experiencing issues with my microwave, I called AE to set up a time to fix. Susan was so incredibly helpful in reaching out to the manufacturer to work on my behalf to ensure the service and parts were still covered under warranty. She was always quick to follow-up and keep me posted about her conversations. Joseph was professional, friendly, prompt, efficient, and took the time to explain what was wrong with the unit, and what he did to fix. It was clear they both genuinely care about the customer, which is much appreciated! Thank you AE!
Victor - Austin, TX
But our wash machine still not working ok unbalance, and not washing correctly
Debbie - New Braunfels, TX
Excellent service and a quick repair on our washer. He’s repaired other appliances for us before to great satisfaction.
Ed - Buchanan Dam, TX
Cliff did a great job. The only problem is that he will need to return to reconnect the sensors. The dryer now shuts itself off after 5 minutes.
prompt, knowledgeable and fiendly
Carol - Leander, TX
Thanks for taking the time to To explain this smart washer. Lots of good information given. Thank you
Rhonda - Horseshoe Bay, TX
good at his job
Robert - Austin, TX
I wish that there were more Kevin Bells' in the world. Knowledgeable re work and a pleasure to have in my home. FYI: I do not do social media.
Edward - Cedar Park, TX
Lou was a true proffesional in all the right ways He was very neat, polite, did an excellent job, and explained what he was doing and why. We’ve had this washer worked on several times before, and they were all just parts changers. They would come out, look at it, order a part, schedule a appointment a week later , then return and replace it, and if it didn’t work then, we had to go thru the whole routine again. It would always take at least three weeks. Great job Lou!!!
job well done
Lynda - Meadowlakes, TX
Qing - Austin, TX
Allen - Cedar Park, TX
Ramey - New Braunfels, TX
Absolutely first class service. Diego was very thorough and professional. Also very likable. He is a true asset to your company.
Jayne - Austin, TX
My repairman was very professional and knowledgeable. I will not hesitate to call your company if I need repairs in the future.
Always on time and nice.
Linda - Bastrop, TX
Took a few trips to get it fixed but he never gave up.
Great service and technician
Linda - Burnet, TX
Great service for a 2nd time
Edward - Austin, TX
This is the 2nd time we've used them and got a different technician this time, he did a great job just like the first guy. He was on time, polite, professional and fas.
Gumsong - Burnet, TX
Great service and awesome price ❤️
David - Austin, TX
Joan - Georgetown, TX
Once again, we received very timely, professional and genuinely friendly service from Appliance Express! Lu was knowledgeable, kind and seemed interested in helping us find a solution to our 19 yr old, kitchen appliance problem, despite it being out of warranty/parts manufacturing production. We appreciate his honesty and integrity. He researched every possible help and we were able to come to a wise conclusion.
Charlotte - New Braunfels, TX
Diego was very careful. He received the wrong part at first and made sure that he got the correct one.
Excellent service and price on replacement part!
Jodie - Austin, TX
I will definitely call Appliance Express again if any of my other Kitchenaid appliances need service.
George - Austin, TX
Brittney - Pflugerville, TX
Hicks at River Run repair 2/20/2019
James - Leander, TX
Fast and Complete
Zeb - Kyle, TX
What else is there? Tech showed up on time, knew exactly what needed to be fixed and was out FAST! Completely satisfied.
Marilyn - Spicewood, TX
Brandon was more than punctual, very pleasant and obviously extremely knowledgeable..
very friendly, professional, and very efficient
Angel - Austin, TX
Susan - Austin, TX
Scott was very good. He arrived on time and was able to find the problem quickly.
Whirlpool micro/oven combo
Joanna - Georgetown, TX
Don’t care for the oven, but the Appliance Expeess service was good
Figueroa - Temple, TX
Customer support was very helpful, repair technician was knowledgeable and efficient. Explain everything step by step and even showed me how to make my machine last longer. Thank you for your assistance and amazing staff. God Bless
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site to test unit. Tested unit found broken wheel tubs. Do not have part on hand. Ordered part #WP8575897(wheel tubs) and part#Wpw10082861(stoppers).. ; ordrng 2 WP8575897 (WHEEL TUB )s and 2 Wpw10082861 (STOPPER)s
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived to inspect refrigerator section not cooling properly.Confirmed the complaint and found the fan blade was fighting an ice blockage.Used my steamer to defrost the unit.Removed and replaced the harness and found the golden thermistor was black.Removed and replaced the harness, reassembled and unit now works as designed.Customer told to wait approximately 24 hours for the unit to reach optimal temperatures.All water lines were dry at the time of service.Job complete"
DISHWASHER KITCHENAID KDPE334GPS0 Arrived onsite for a washer not cleaning the dishes and leaving a film on them. A plastic piece broke off. Ms showed me the piece of plastic she found in the bottom of the tub. I checked the racks and all parts were in place. I suspect it was something that was missed when the unit was shipped. I tested the unit in diagnostics and found the dispenser not dispensing rinse aid properly. There were no stored error codes. I replaced the dispenser and tested the unit in diagnostics again. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
DISHWASHER FRIGIDAIRE FGBD2431KF0 Arrived to inspect dishwasher not draining.Confirmed the complaint and found the filter in the bottom of the unit was clogged with debris.Also created a drain loop.Reassembled and also cleared the drain hose with my flexible rods.Unit now operates as designed.All water lines were dry at the time of service.Job complete
WASHER MAYTAG MHW5630HC0 Arrived onsite for a washer to replace the previous diagnosed parts. Arrived confirmed 12VDC to the console and no response. I replaced the console and tested the unit in service test 12. An F3E2 error showed up in the display before the unit would fill. I found the wash NTC connector plugged into J13 instead of J15. I found the resistance on the thermistor in range. I connected the harness to J15 and tested in test 12 again. The unit completed the cycle and worked as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for refrigerator freezer light not coming on and FC door not closing all the way. Inspected unit and work area. Found freezer rails off track. Removed ice buildup and was able to correct track . Found failed light bulb. Light is not covered under manufacturer warranty. Tested all other operations. All tested good, no water leaks detected."
REFRIGERATOR KITCHENAID KSSO42FMX02 "Arrived onsite and only replaced inverter box. Fans and compressor running, advised customer on repair. Will call back in if temps do not normalize. All visible wire damage corrected with inverter replacement.
RANGE WHIRLPOOL WFE525S0HS0 Arrived onsite to install previously diagnosed parts. I installed the control and the unit is working as designed. Job complete.
REFRIGERATOR KITCHENAID KFIV29PCMS00 "Arrived on site for fridge water dispenser not working. I inspected the unit and work area. The customer stated the ice maker stopped working as well, and the compressor is running higher. I tested the ice dispenser, and found it working properly. Was placed the ice dispenser connector in for the water dispenser and the water dispenser was not coming on. I am ordering a new control W10878993, to replace the defective one previously installed.; ordrng 1 W10878993 (cntrl-elec)"
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived on site for refrigerator not cooling. Measured temperature in FC at 20°. Inspected unit and work area. Found no ice buildup of outer panel from evaporators. Performed diagnostics mode and tested both thermistors and found passed. Gained access to FC evaporator and found restriction in sealed system (see SD-Pic). Will need to replace sealed system components to repair. Office to schedule appointment when ETA is available on parts. .; ordrng 1 876764 (valve) and 1 W10276644 (compressor) and 1 W11116006 (EVAPORATOR ) and 1 WPW10143759 (UV DRIER) and 1 WPW10608485 (EVAPORATOR )"
WASHER ELECTROLUX EFLS517STT "Arrived on site to install previously diagnosed parts to,resolve no power issue. Found replacement knob and control were bad and DOA. Replaced knob assy and harness and retested. Unit is now powering on and running as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived on site for noise complaint coming from refrigerator. Customer pointed out that there was a fairly noticeable buzzing sound fairly often. Could hear the Evap motor buzzing from the freezer compartment. Removed shelves and back cover and could hear motor buzzing. Replaced FC Evap motor and retested. Buzzing is now gone and unit is quiet. Call complete
FREEZER KITCHENAID KRMF706ESS01 "Arrived onsite to replace all parts. Replaced left and right brackets, freezer door and name plate. Tested unit. Unit test good. No issues at this time. Job complete"
RANGE GE JB645RK4SS Arrived on site replaced both right side burners and left front . Light still on and rear burner is getting hot . Also found short has occurred at connector on hot surface light . Call to set return .; ordrng 1 WB18X31193 (HARNES MAIN) and 2 WB24T10029 (inf sw control 1500w)s and 2 WB24X25013 (range infinite contr)s and 1 WB27T10668 (light indicator) and 1 WB30T10145 (radiant element)
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Arrived onsite to replace parts ordered. Found that UI panel was defective. And that rear control board was missing from package. Re ordered part. Rescheduled with customer.; ordrng 1 W10864261 (cntrl-elec)
DRYER WHIRLPOOL WED5100HW0 Arrived on site to repair dryer that had error code F3E2. After installing a new main control board is an electrode assembly a retest of the dryer and everything is working as designed. Call complete
REFRIGERATOR WHIRLPOOL WRF535SWHB01 Arrived on site for refrigerator FC frosting. Tested and inspected unit and found gap in gasket. Removed failed part and replaced with new. Tested unit and all operations are normal. Also instructed customer on use and care and practice for best and making sure door is closed properly. No water leaks present at time of service.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for oven not heating. I spoke to the customer and found the display frozen. I power cycled the oven at the breaker. I inspected the unit and found UI errors codes, and it not connected to WiFi. Hike there the lights turned on and off random relays started clicking. I spoke with customer about the unit being connected to WiFi and the whirlpool app. We got the unit connected to WiFi and it worked as designed. I am ordering a panel UI W11297728 to complete the repair. The office will schedule due to it being an expart.; ordrng 1 W11297728 (console)"
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived on site for refrigerator humming noise. Tested and inspected unit and found noise is normal. Showed customer use and care guide on unit noise and instructed on use and care and practice for best performance. No water leaks present at time of service.
REFRIGERATOR JENN-AIR JFFCC72EFP00 Arrived onsite for the refrigerator leaking water in the fresh food compartment. During testing found that the drain was clogged causing water to leak under the filter housing and drawers. Removed drain assembly from back compartment of refrigerator and cleaned it out and steamed out ice build up in drain pan and water drained out. Cleaned and removed all water. Inspected doors and found no issues with the the doors. They are closing just fine. Complete
WASHER MAYTAG MHW5630HC0 Arrived on site to repair washer not turning on. After installing the main control as well as the power harness between the main control and the UI display I was able to turn the washer on and tested thoroughly for an error codes or other issues. No error codes are shown and washer is working as designed. Call complete
DISHWASHER KITCHENAID KDTM604KPS0 Arrived on site for dishwasher not powering on. I inspected the unit and work area. I found the outlet had power. I inspected the junction box and found the unit not wired properly. I wired the junction correctly and plugged the unit in. The unit powered on. Job complete no water leaks detected.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for for refrigerator being loud. Inspected unit and work area. Found unit having cabinet vibration. Adjusted leveling feet to square unit. Added sound pads user condenser. Tested operation. All tested good, no water leaks detected."
DISHWASHER WHIRLPOOL WDF560SAFM2 "Arrived on site for dishwasher that is not draining all the water out. Inspected unit and work area. Placed in in-service diagnostics and found an F6 E4 (float switch open) error code. Inspected drain hose and found the hose going uphill into a garbage disposal. Ran unit through an auto test and found the unit working as designed. I ran the sink and found water flowing back into the drain hose from her garbage disposal when the water filled the sink and advised the customer that the issue was with her drain hose not looping up before it went into her garbage disposal. I advised her to buy an o-clamp so she can have the camp hold her drain hose to the wall with a screw. For the short term, I used metal tape to hold the drain hose up for her. Unit is working as designed. Call complete."
WASHER WHIRLPOOL WFW92HEFBD0 "Arrived on site and inspected washer and found error codes F3E1, F6E3, F8E2, F5E2, ran diagnostic cycle and valves are good, motor is good, drain pump is good. All functions on washer are operating properly
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site and replaced inner door and console. Unit is now cosmetically correct.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site and found icemaker failed. Replaced icemaker. Unit is now operating as designed.
VENTHOOD KITCHENAID KXD4636YSS5 Arrived on site to replace motor assembly. Replaced assembly test unit and unit going up but have to hold buttons down. Will need to order new motor assembly requestin 2 hours. ; ordrng 1 2HOURSJOB (2 HOUR JOB ) and 1 W11187731 (MOTOR ASSEMBLY )
DISHWASHER KITCHENAID KDTE204GPS0 "I’ve done site and inspected dishwasher and found sump is leaking. After replacement dishwasher is no longer leaking, no leaks from connections, complete"
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site for customer complaint of unit not starting, found frame was bent just enough to cause door not to close.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose a oven that is giving fan speed error. Tested unit and found upper cooling fan bearings too tight causing it not to start consistently. Replaced upper fan motor and tested unit. Found all is functioning properly at this time.
DISHWASHER GE GDF530PSM2SS Arrived on site for dishwasher not starting cycle. Inspected unit and work area. Tested voltage to unit and found correct. Checked door switch and found found reading properly. Found boost button is work as start key and last 2 keys not responding. Called tech support and spoke with Don. He stated to replace UI and have main control. Found on parts lookup not matching unit. Contacted parts department (SR). Was able informed to order parts and will research. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT & Research parts) and 1 WD12X24415 (UI) and 1 WD21X26182 (UI HOUSING)
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived on site to install door gasket. I removed the old door gasket and replaced with new. Job complete.
DISHWASHER WHIRLPOOL KDTE104DSS0 Arrived onsite for the dishwasher not drying properly and washing properly. Ran diagnostics and found that rinse aid was not being used. And all functions tested good and heater came on. Unplug dishwasher and did a reset on the control. Advised customer to use rinse aid and monitor.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site to install previously diagnosed and ordered part. Due to the water/ice dispenser failing, I removed and replaced the left FC door ad tested. Unit is operating as designed. When I went to level the unit, I found the rollers were damaged and was unable to level the unit. I am ordering the front right/left rollers, both pins, both pin hitches and a CNOTE-LSO FOR TRAINING PURPOSES. No water leaks observed during service. Office to schedule return service.; ordrng 1 CNOTE (LSO-TRAINING PURPOSES) and 2 W11251741 (pin-hitch)s and 2 WP2179826 (rivet)s and 1 WPW10304659 (roller-cab) and 1 WPW10304660 (roller-cab)"
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to perform sealed system repair for refrigerator. Replaced compressor and filter dryer. Verified unit held vacuum. Charged unit with refrigerant and tested unit. Found all is fully functional at this time and no leaks were found at time of service.
DISHWASHER WHIRLPOOL Wdt720padb2 "Arrived on site and inspected dishwasher and found wash motor has failed. after replacement ran diagnostic cycle again and confirmed it is operating properly. No water leaks from connections at time of service, job complete."
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to diagnose a dishwasher that is not drying. Tested all parts and components and found no mechanical failures with unit at this time. Advised customer on necessity of rinse agent and hot water for proper drying. No further repairs are needed at this time and no leaks were found at time of service.
DISHWASHER KITCHENAID WDT920SADM2 Arrived on site to replaced brace. Spoke with Shana and she will have to research part. Office to reschedule. ; ordrng 1 PARTRESEARCH (PART RESEARCH )
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for ice build in freezer. Checked freezer door seal good,gasket sealing correctly to cabinet,removed freezer door found large gaps between liner and cabinet. Added adhesive to liner gaps."
RANGE WHIRLPOOL WFE525S0HS1 "Arrived onsite for range oven not working. Tested system. Found. Main harness and power cable, burnt. Ordering harness W11449104, power cable pt400, block term WPW10245259. ; ordrng 1 PT400 (cord-power) and 1 W11449104 (MAIN HARNESS) and 1 WPW10245259 (block-term)"
RANGE AMANA AGR5330BAS3 Arrived on site for range abnormal flames on cooktop and loose burner. Tested and inspected unit and found failed screw for burner head and abnormal flames. Removed failed part and replaced with new. Adjusted flames and tested unit. All operations are normal. No gas leaks present at time of service.
DRYER MAYTAG MEDB765FW0 Arrived on site for a dryer that was still not drying. After running diagnostics I could not find any error codes are pulling up to indicate an issue I retested all hardware and heating element in all thermostat and fuses pass continuity voltage and on test power outlet is also receiving 240 V as it should main control is also working. I called whirlpool tech line and spoke with Chris Who stated: for customer to use hard pipe for venting Instead of the aluminum mesh. He also Instructed on howto add 15% additional heat time to auto dryer cycles. Call completeSr# 7728378772
WASHER WHIRLPOOL Ghw9250ml1 Arrived on site to install previously diagnosed latch and handle to resolve door being stuck open. Installed parts and retested. Door is now closing and latching as designed. Call complete.
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site for no ice. Ran diagnostics no air flow from ice box fan diagnosed a defective ice box fan. ; ordrng 1 SOONERIFPOSSIBLY and 1 W11407678 (ICE BOX)
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer timer issues. Tested and inspected unit and found failed timer and knob. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
DISHWASHER KITCHENAID KDFE204ESS1 Arrived on site for no heat dishwasher . Ran diagnostics and got 7-1 error code . All checked normal on wash test . Heater came on . Ordering control. Please call to set return . No water leaks detected at time of service.; ordrng 1 W10703867 (heater) and 1 W10854229 (cntrl-elec)
OVEN KITCHENAID KODE300ESS02 "Arrived onsite to test noise coming from oven. Tested unit and found that rear fan blade was the source of the noise. Replaced fan, tested unit to 350 degrees and unit was free of any noise. Job complete."
WASHER WHIRLPOOL WTW4800XQ2 "Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the main control and calibrated. Placed unit in diagnostics and tested and unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previous diagnosed part. Removed failed ice maker and installed new. Tested ice maker and monitored operation. All tested good, no water leaks detected."
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived onsite for unit building up ice in the back. Found that ice was over flowing at the bottom of the unit. Causing the door not to shut all the way, And causing buildup of frost. Found service pointer for new arm shut off for ice maker. Ordered part. Rescheduled with customer. ; ordrng 1 W11342242 (ARM-SHUTOFF)"
VENTHOOD KITCHENAID KVWB406DSS2 Arrived onsite for a vent hood that the motor runs but doesn’t pull enough air. I found the unit working properly but it only has a 650 CFM motor. The unit has approximately 13 to 15 feet of duct with two 90 degree elbows and two 45 degree elbows. The unit barely draws air on the high setting and does nothing on low or medium fan speed. There is a 1200 CFM motor available for the unit but it is sold as an accessory. I explained to the customer that the unit is working as designed with what it has in it. Call complete.
MICROWAVE KITCHENAID KOCE500ESS08 Arrived onsite for a microwave that the turntable turns but jerks sometimes and the fan is not running when in use. I tested the microwave and found the turn table drive very wobbly and loose. The drive needs to be replaced. I explained to the customer that the fan on the inside of the unit that he could see was the convection fan and it only worked in convection mode. I went over with the customer how the cooling fan works also. Ordering W11179756 shaft-turn. .; ordrng 1 W11179756 (shaft-turn)
OVEN WHIRLPOOL WFG505M0BS3 Arrive do site for oven light not working. Tested system. Found bulb broke inside socket. Replaced socket and bulb. Tested system. Everything works as designed. Job complete.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher not drying. Tested system. Everything works as designed. Informed customer to use rinse aid to help her dishes dry.
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for unit not cleaning clothes. Tested unit. Unit needed to be balanced. Balanced unit. Replaced actuator and control board. Tested unit. Unit test good. No leaks at this time. Job complete
DISHWASHER KITCHENAID KDTM354ESS3 "Arrived on site for dishwasher not having a air gap installed on unit. Informed customer that it is not code to have drain gap. Inspected unit and work area. Found no drain loop in drain line. Was not able to find something to attach drain loop without drilling hole in cabinet. Sine there is a cabinet between dishwasher and sink recommend to add loop in cabinet between drain and dishwasher. Performed diagnostics mode and tested operation. Monitored test cycle and observed for possible leaks. All tested good, no water leaks detected."
WASHER MAYTAG MVW6230HW0 "Arrived on site for customer complaint of unit making loud noise, found noise coming from gearcase and agitator rubbing, ordering gearcase, agitator, motor, and drive pulley. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10721967 (drive pulley) and 1 W11026785 (motor-drve) and 1 W11093899 (AGITATOR) and 1 W11423758 (GEARCASE)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to replace switches for refrigerator. Found switches fully functional but inner door liner miss shaped causing it to not actuate door switch properly. Left side RC door will need to be replaced to complete repairs. ordrng 1 W11307224 (DOOR SS)
OVEN WHIRLPOOL AGR5330BAB3 Arrived onsite for light inside unit not turning off. Tested unit. Found that control was not responding to button push to turn off light. Replaced control. Tested unit. Unit test good. No issues at this time. Job complete
WASHER MAYTAG WFW95HEDC0 "Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the main control and tested. Unit is operating as designed. No water leaks observed during service, job completed."
WASHER MAYTAG MVWB725BW0 "Arrived on site to diagnose washer not draining. Out in diagnostic mode and got F32 error code for long or no drain. Ran in diagnostic mode. Found voltage at pump but not engaging.Replaced pump and retested. Still no engagement, but voltage went up. Replaced control as well. Unit is now draining properly. No water leaks found."
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for refrigerator that’s not making ice. Inspected unit and work area. Found freezer door gasket not attached to the icemaker. Reattached gasket and jumped the icemaker. Found icemaker turning while making a clicking noise and not filling with water. Motor kept turning without being jumped and would not stop. Unit has a faulty icemaker. Ordering icemaker and office will need to contact customer about reschedule date due to out of stock part.; ordrng 1 W10882923 (icemaker)"
REFRIGERATOR WHIRLPOOL KRSC503ESS00 "Find on site and found icemaker tray is broken and hanging down into ice bin, after replacing icemaker ran test 44 to cycle it and test 45 to test fill. No further repair is required at this time nowater leaks from connections at time of service, job complete"
OVEN KITCHENAID KOCE500ESS05 "Arrived onsite to test unit for error code F6E8. Tested unit and found bad communication with control board. Replaced micro control, tested unit and unit functions correctly.
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site to inspect washer for moving around, upon Inspection found the suspension bent, replaced part and leveled dryer. No problems found in high spin. Complete"
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for dishwasher not starting after running diagnostics I found that the drain pump was not draining out at the beginning of the cycle like it should because the propeller inside the drain pump had broken I installed new drain pump and re-tested the unit and everything is functioning as designed. Call complete
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for range issues. Inspected unit and found damaged cooktop, panels, failed control and gas pipes. Ordering needed parts. Office to schedule return trip. Unit is not hooked up to gas and gas is shut off. Unplugged unit and advised not to plug in or turn on gas until repairs are done. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10482110 (panel-drwr) and 1 W10512763 (pipe-mnfld) and 1 W11028738 (holder-orf) and 1 W11050487 (holder-orf) and 1 W11162117 (holder-orf) and 1 W11167099 (holder-orf) and 2 W11230932 (brkt-mntg)s and 1 WPW10208653 (insulation) and 1 WPW10535710 (cooktop)"
REFRIGERATOR MAYTAG MSS26C6MFZ02 Arrived on site to diagnose a refrigerator with a door that is not fully closing. Tested unit and found right side hinge to low causing door to rub against liner. Adjusted door to proper height and found all is now working properly. No leaks were found at time of service
REFRIGERATOR GE GZS22IMNBHES "Arrived on site , replaced control,valve and ice maker . Did test valve harness per service pointer . Harness checked normal . O water leaks detected at time of service . Job complete."
REFRIGERATOR KITCHENAID KSSC42FMS00
OVEN KITCHENAID KOCE500ESS09 "Arrived on site to replace nameplate and inner door frame, after replacing unit tested good."
RANGE WHIRLPOOL WCG97US0HS00 "Arrived on site to install correct NG orifice on range, installed all parts and tested for functions no problems found. Complete"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for lights not working . Found freezer led mod had gone out . Replaced led module. All checked normal . Customer is also having loud dispensing issues . Ordering filter head and valve . .; ordrng 1 2300868 (fitting) and 1 W11194438 (housing) and 1 WPW10341329 (water valve assy)
MICROWAVE WHIRLPOOL WOC54EC0HB03 "Arrived on site for microwave that’s intermittently still not counting down when in use. The customer advised that the unit is changing times on him when he’s selecting different cook times and will not count down. The unit does heat and will stop if the door opens but will not stop unless door is opened or microwave is turned off. I called Techline and spoke to Ed SR# 7728237022. He advised that with the time jumping, the issue was with a console programming. He advised to replace the console and make sure all connections were plugged in fully and not stretched. Replaced consul and checked wire connections. All connections were good. Tested unit and unit is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for customer complaint of unit not producing ice, found frozen water line, needs new door. Also found ice maker timed out in diagnostic mode, ordering ice maker as well. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11026425 (FREEZER DOOR)"
DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site for dishwasher. Inspected unit and work area. Placed in in-service diagnostics and found an F7 E1 (no heat) and F6 E1 (low/no water). Placing it in an auto test and found unit filling with water but water not recirculating and spraying. Replaced pump and motor and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site to diagnose refrigerator making noise at times. On arrival unit was not making a ton of noise. Checked FC and found a chuck of ice on the back wall, likely indicating a defrost issue. Ordering control and freezer harness to resolve defrost issue.. ; ordrng 1 W11196400 (cntrl-elec) and 1 W11405276 (HARNESS)"
WINE COOLER KITCHENAID KBCS24RSSS "Arrived on site for gasket not sealing properly and trim piece damaged. I replaced the door gasket and ensured it is sealing properly. The front seal 4344871 that is need to complete the repair is no longer manufactured, has been discontinued. We are unable to repair or replace the front seal. Job complete."
REFRIGERATOR FRIGIDAIRE FGUB2642LF8 Arrived on site for refrigerator not maintaining temperatures and ice developing on back of unit. Measured temperature in FC at 30°. Inspected unit and found major ice developing on back of unit (see SD-pic).
MICROWAVE WHIRLPOOL WMH31017HB2 "Arrived on site for microwave light that won’t turn on. Inspected unit and work area. Customer advised that after the light went out before, they had replaced it with an LED bulb. They advise that since replacing the bulb the light has not worked. I called Techline and spoke to Sterling SR# 7728381448. I asked him if LED bulbs are compatible with these units and he advised that they are not. He said that the LED bulbs can cause issues with the tracks and control of the unit due to the LED bulbs working differently and sending back improper voltage. He advised to try and replace the lightbulb and if that did not work, he advised that the LED bulb may have caused a shortage in the control.
REFRIGERATOR FRIGIDAIRE FFSC2323TS8 "Arrived on site to inspect refrigerator noises. Upon further inspection, I could hear a slight thump noise which appeared to be refrigerant going through the lines. Removed the back panel and could hear the inverter control vibrating. Attempted to correct and placed a piece of folded cardboard in between the inverter housing and compressor and the noise stopped. When the compressor came on, it made a loud banging noise as if the piston was crashing against the compressor liner. I contacted Electrolux techline and advised of my findings and they advised to replace the compressor. I am ordering the compressor, access valve, drier, inverter board and CNOTE-2HR JOB. No water leaks observed during service, office to schedule return service.; ordrng 1 5303305677 (drier/filter) and 1 5304502967 (tube-connector) and 1 5304512654 (COMPRESSOR) and 1 5304521262 (INVERTER ) and 1 CNOTE (2HR JOB)"
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site for customer complaint of unit not cooling in fresh food section and not making ice, found evaporator covered in ice in fresh food section. Customer has AHS, but they will not cover ice maker issue, we need to fix the cooling issue first in order to determine weather or not there is in fact an ice maker issue.
RANGE JENN-AIR JDRP548WP03 "Arrived on site to diagnose range with control panel that has blacked out on customer twice. Checked for error codes and did not find any. Called tech line and spoke with Butch, SR7728385498. Butch recommended we replace the keypad and display board as well as the power supply for it behind. Ordering both parts and 2 man job, as this requires front panel to come off Office to reschedule 2 man job. ; ordrng 1 2MAN (2MAN JOB) and 1 WPW10145531 (cntrl-elec) and 1 WPW10464534 (cntrl-elec)"
REFRIGERATOR FRIGIDAIRE LFTR2032TF Arrived onsite for previous diagnosed parts. Replaced part. Tested system. Everything works as designed. Job complete.
MICROWAVE WHIRLPOOL GT4175DPS-4 "Arrived on site to inspect microwave for not starting,u pin inspection found the switch not starting turntable or ,at, checked switches and tested but found the tabs soldered into the connector, will need full hv lines to fix issues. Offfice to reschedule ; ordrng 1 8171901 (MAG) and 1 8185272 (CAP) and 1 8205489 (DIODE) and 1 8205512 (TRANSFORMER ) and 1 AUTHO (AUTHO )"
DISHWASHER BOSCH SHX68T56UC/07 Arrived onsite for a dishwasher not turning on. I found 120VAC out of the wall outlet. I found no power at the main control. I found the terminal block in the Bosch power supply box burned up. The terminal block needs to be replaced.; ordrng 1 00628793 (TERMINAL)
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site for no cool. Freezer completely warm,removed fresh food evaporator cover,found heat exchanger lines heavily corroded,ran test 4 add small amount of soap to heat exchanger lines,small bubbles forming at heat exchanger lines called tech support
REFRIGERATOR JENN-AIR JS42NXFXDE01 Arrive do onsite for previous diagnosed parts. Found that door ordered was wrong door. Ordering door refrigerator W10800805( make sure it’s the refrigerator door)screws W10851443( screws need to be researched) and light W11462342. Office please reschedule customer. ; ordrng 1 W10800805 (dor-fip bl) and 5 W10851443 (screw)s and 1 W11462342 (LIGHT )
DRYER WHIRLPOOL WED8900BW0 "Arrived onsite to replace motor, catch and switch. Replaced parts, tested unit and unit functions correctly. Job complete."
DISHWASHER BOSCH SHXM4AY55N/01 "Arrived on site for dishwasher not draining , found knock out in disposal was still in placed . Removed plug . All checking normal . No water leaks detected at time of service. Job complete ."
REFRIGERATOR KITCHENAID KRFF302ESS01 Arrived on site for refrigerator not cooling. Inspected unit and work. Found unit at ambient temperature. Measured amp draw at compressor at .4 amps. Gained access to evaporator and found restriction in sealed system. . ; ordrng 1 W11459354 (EVAP) and 1 WP978025 (ACCESS VALVE ) and 1 WPW10143759 (DRIER) and 1 WPW10507886 (COMPRESSOR )
DISHWASHER GE GSD2100V50BB "Arrived onsite for burning and flame underneath. Found that unit may have had major damage and failure to the harness and motor and returning with parts pending autho. Unit will not drain and will not heat, but it fills and the wash motor runs. Ordering timer, harness and spray arm, and returning with full motor assembly and heater. Note: diagnosing technician concerned that damage may be extensive due to electrical short and report of flame at time of failure. ; ordrng 1 WD21X10474 (timer) and 1 MAINHARNESS (UNKNOWN ) and 1 WD22X10055 (spray arm weld)"
WASHER MAYTAG MVWC465HW2 Arrived onsite for the washer leaking. Called the apt maintenance technician to meet me at customer home to discuss where they saw the leak on the washer. According to apt maintenance technician the leak was coming from the top right hand side of the washer. So I filled up washer with water and ran a agitating cycle and no leaks. Ran a drain and spin cycle and no leaks. Added a load of clothes and ran a quick cycle and again no leaks found. I could not duplicate the issue. Advised customer to use and monitor. Complete
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site to inspect fridge for not making ice, upon inspection found ice in container, no motor during operation or diagnostics, found no voltage leaving triton UI, ordering UI and coming back with icemaker to completely fix issue. ; ordrng 1 W11112907 (UI)"
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site to inspect microwave for not heating, upon inspection found the mag making a loud noise and not heating, while trying to uninstall microwave from the cabinets found the drop screws mounted weirdly and unable to detach from cabinet. Instructed customer that we will need the microwave removed to fix it. Office to reschedule after customer has spoke with builder. ; saved tckt"
RANGE KITCHENAID KGRS505XSS03 Arrived onsite and found unit ignitor failed. Replaced with new ignitor. All checks good. Unit is now operating as designed.
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived onsite to test unit for RR burner going out. Tested unit and found that unit needed valve to be adjusted to a higher setting. Adjusted setting and unit functions correctly. Job complete.
RANGE WHIRLPOOL WFG535S0JS0 Arrived on site to test unit for oven not igniting. Test unit and found unit clicking but not making contact with burner. Replaced ignitor test unit and unit test good job complete.
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived to inspect ice maker leaking.Confirmed the complaint and found the ice box fan was defective and running on low speed causing the watery leaks into the ice container.Removed and replaced the the fan.Reassembled and unit tested as designed.Customer advised the lighting in the freezer, top of refrigerator and side walls were all out.Confirmed the only two light working were the two underneath the ice maker.Ordering the top, freezer and side wall lighting.Office to reschedule with customer for return service appointment.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 3 W10758333 (MODULE FOR TOP OF FF SECTION )s and 1 W10758333 (MODULE FOR FREEZER SECTION )"
REFRIGERATOR KITCHENAID KSRP25FNBL00 Arrived onsite and replaced failed icemaker. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to inspect refrigerator ice melting in the ice bin. Upon further inspection, I found the ice bin door gasket badly crimped. I removed the ice chute plate and found the plate gasket badly torn. Also found the unit not leveled. I placed some permagum around the plate gasket to help seal it. I am ordering the the ice bin door, ice chute plate and some grease. No water leaks observed during service.; ordrng 1 W10837274 (plate) and 1 W11171728 (door-ice) and 2 WP542638 (grease)s"
REFRIGERATOR WHIRLPOOL WRT108FZDM07 "Arrived on site for no cool. Removed compressor cover,found oil in compressor compartment,traced oil to manufacture weld joint at process stub. Replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly ; used 1 W10896678 (COUPLER ), and 1 W10896689 (COUPLER) from stock"
REFRIGERATOR UNKNOWN KSSS42QHX00 "Arrived on site to inspect refrigerator water dispenser spraying water. Upon further inspection, I tested the water dispenser and water sprayed from the tube inside the door liner. I advised the customer that the door would have to be ordered and they provided a video from YouTube that showed an individual replacing the water tube by removing the liner. I advised the customer that removing the liner would damage the insulation inside the door and would create more problems with cooling. I contacted techline and spoke to Dave and advised of my findings and what the customer requested. Dave advised to not remove the liner duel to potential cooling issues after replacing the liner and recommended ordering a door I spoke to my Service Manager and explained the situation and he recommended to not remove the liner due to potential future cooling issues as well.
REFRIGERATOR WHIRLPOOL KBSD602ESS01 "Arrived on site for no lights in freezer and in fresh food. Diagnosed a defective led module,replaced bottom right freezer led module,powered unit on all leds working as designed. ; used 1 W11462342 (LED MODULE) from stock"
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site for fridge making a noise. I spoke with maintenance and they played the video of the sound for me. I inspected the unit and work area. It sounded like the compressor ramping up to build pressure. I gained access to the compressor and tested the windings. I found the compressor good, and the start device working as designed. I found no ice build up on the evaporator. The noise they are hearing is the compressor ramping up to build pressure and once it reaches pressure it slows down to a dull hum. The unit is operating as designed. No water leaks detected."
REFRIGERATOR KENMORE 795.7204331 "Arrived on site for customer complaint of unit not cooling in both sections, found sealed system leak, compressor running, condenser cool to touch, compressor, freezer evaporator, filter drier and access valves.
OVEN WHIRLPOOL WFG515S0ES1 Arrived onsite for oven door hinge broken. Tested system. Oven needs new hinge.
REFRIGERATOR WHIRLPOOL WRR56X18FW01 Arrived onsite for a refrigerator not cooling to replace the previous diagnosed parts. I verified the leak in the evaporator. I evacuated the refrigerant that was still in the system. I replaced the evaporator and the drier. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.8 oz’s of R134A refrigerant. I tested the unit and found a good frost pattern on the evaporator and the unit is working as designed. The unit is not connected to a water supply. Call complete.
OVEN WHIRLPOOL WFE540H0AS0 Arrived on site to replace bake element for oven. Replaced element and tested unit. Found all is functioning properly at this time.
OVEN WHIRLPOOL KODE500ESS00 Arrived on site for oven not heating properly. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a temperature test on the unit and found preheat was 10 degrees lower than display temp. I adjusted both the upper and lower oven ten degrees higher. I spoke with customer about the repair.
WASHER WHIRLPOOL WFW97HEDC0 Arrived onsite to replace part. Replaced part. Tested unit. Unit test good. No leaks at this time. Job complete.
REFRIGERATOR JENN-AIR JFX2897DRM02
MICROWAVE WHIRLPOOL WMH76719CS0 Arrived onsite to test unit not recognizing door open/closed. Tested unit and found bad switches and interlocks. Replaced all three switches and both interlocks. Tested unit and unit functions correctly. Job complete
REFRIGERATOR KITCHENAID KSSP48QMS00 "Arrived on site for customer complaint of unit not producing ice, found ice maker would not harvest when jumped, found failed ice maker, I replaced ice maker, unit tested good."
DISHWASHER KITCHENAID KDTE104DSS1 Arrived onsite for unit giving same error code. Tested unit. Replaced control once again. Tested unit again. Still did not fix the issue. Found that the sump and motor is bad.
ICE MACHINE KITCHENAID KUIC15NRTS1 "Arrived on site for no ice. Ran diagnostics water entering reservoir pump powered on,during drainage external drain pump making loud noises,compressor powered on no frost forming on evaporator,diagnosed a leak in the system,light switch making clicking noise and light not powering on. Diagnosed u it would need a new light switch,compressor,evaporator,access valve and filter drier.
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived to inspect dishwasher not washing properly.Ran diagnostics test mode and unit tested as designed.Ran the customer through things to expect and found the customer had tried several types of pods.I advised her to run a normal, high temperature and heated dry cycle and the performance will improve.All water lines were dry at the time of service.No parts needed. Diagnostics test mode reset the control.Job complete"
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered part. Due to the broiler drawer panel being damaged I was to replace it. I am ordering another panel and CNOTE-TECH TO INSPECT. Office to schedule return service.; ordrng 1 CNOTE (TECH TO INSPECT) and 1 W10482110 (panel-drwr)"
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived onsite to test unit for clumping ice. After inspection found that ice maker was overfilling. Replaced icemaker, tested unit and unit functions correctly. No leaks detected at this time. Job complete."
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for dryer making a noise and not drying properly . Found a bunch of rags had gotten down in the blower wheel housing . Removed rags ,no damage to blower wheel . Tested unit . All checked normal . No lint build up after repair . Job complete ."
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Arrived onsite for refrigerator no cool in both compartments. Upon inspection I found that the compressor was running but very quiet. I also found all fans functional. I could not get the unit into diagnostics so I replaced the control box in hopes to remedy the no cool. I checked the evaporator after power up for any frost pattern but there was none I also noticed that the evap coils weren’t even getting slightly cold. Will need a sealed system repair on this unit. Requesting SS tech and 2 hour job. Office to RS. ; ordrng 1 LOCKRING (LOCK RING ) and 1 W10913906 (coupler) and 1 W11107829 (DRIER ) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR )
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site and found another company had attempted to replace icemaker and had not seated the fill tube into the icemaker properly. Took pictures of ice in the freezer, replaced icemaker correctly and removed most of the ice but freezer will still need to be completely defrosted to correct issue. Customer is aware they need to defrost refrigerator for two days. No water leaks from connections at time of service, Job complete"
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher not draining or cycling properly. After running diagnostics I could not find any error codes or software issues with the unit after inspecting how the unit was installed I found that the drain court in the disposal was not properly take it out there for the dishwasher not draining to where it was connected on the side of the disposal. After clearing the court I was able to retest dishwasher and it is fully functioning as designed. Call complete
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for refrigerator having ice clumping up. Inspected unit and work area. Found water getting to bottom ice bin and causing ice to freeze together (see Sd-pic). Found water chute to ice maker spreading open and causing water to come out of chute. Added zip tie at end of chute to correct failure. Advanced cycle ice maker and monitored operation. All tested good, no water leaks detected."
RANGE WHIRLPOOL WFG505M0BS3 "Arrived onsite for the oven not working. During testing found that there is 120 vac going to the ignitor but it’s not coming on causing the issue. Replaced ignitor and found that the new IGNITOR was defective ordered parts and schedule customer .; ordrng 1 W11176454 (igntr-oven)"
REFRIGERATOR KITCHENAID KUWR304EBS Arrived onsite for unit unit having damage to mini refrigerator. Saw damage to door. Replaced door. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for fridge filter housing being broken. I inspected the unit and work area. I found the filter housing flap broken. I replaced moved the damaged filter housing and replaced with new. I placed there filter into the housing and tested the unit. No water leaks detected.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator ice maker not working properly. Ran diagnostics and found no issues with the ice maker. Customer stated that they have been getting a lot power surges which is more likely causing the ice maker issue. Advised customer to monitor.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher that’s not spraying either spray arm. Inspected unit and work area. Please do an in-service diagnostics and found an F4 E3 (wash motor not running) error code. Placed unit into an auto test and pump and motor would not recirculate water. Ordering pump and motor and office will need to contact customer for reschedule date due to out of stock parts. ; ordrng 1 W11085683 (pump&motor)
WASHER MAYTAG MVWB765FC3 on site and was able to remove seized agitator, replaced gearcase, stator, and slider diagnosed on previous visit. After replacement washer is operating properly, job complete"
RANGE WHIRLPOOL WFG525S0HV1 "Arrived on site to inspect range for not lighting correctly, upon inspection found the igniter dirty and panel bent, ordering correct panel and igniter, instructed customer to speak with builder about damage to panel and door. Office to reschedule ; ordrng 1 W11044910 (PANEL ) and 1 W11194809 (IGNITER )"
RANGE JENN-AIR JES9800BAS Arrived on site to repair damaged user interface on range. After installing the new interface and retesting the oven there were no error codes the oven had full functionality and entire unit is working as designed. Call complete
WASHER GE GFWN1100L3WW "Arrived on site and inspected washer and found concrete ballast mounting points on tub have failed. Concrete ballast is no longer secure, started the washer on a normal cycle and it filled with water, is agitating properly and when cycle is canceled water drains out properly.
DISHWASHER GE GDF510PSD2SS Arrived on site for dishwasher that was not completing Cycles or heating. After further inspection I found that although the. Dishwasher was running it was stopping midcycle due to the main control board underneath the dishwasher is not working correctly also the heating element as well as the thermostat that controls the heating element will need to be replaced. Office to reschedule due to some parts being available. I also need the offices help to look up the thermostat needed for this unit; ordrng 1 WD05X24776 (ELEMENT ) and 1 WD21X22278 (kit main board)
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher not washing. Tested system. Found pump and motor faulty. Replaced part. Tested system. Everything works as designed. Job complete.
WASHER MAYTAG MVWB855DC4
WASHER MAYTAG MVWC565FW0 Arrived on site for washing machine that won’t complete a cycle. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E2 (lid lock fault) and F2 E1 (stuck key) error codes. Placed unit in an auto testing unit would not start due to the lid lock not locking. Replaced latch and tested unit. Unit is working as designed. Call complete.
DISHWASHER WHIRLPOOL JDB9200CWX3 Arrived onsite and replaced upper tracks. Advised customer on repair. All checks good. Unit is now operating as designed.
FREEZER WHIRLPOOL WSZ57L18DM03 Arrived on site for freezer over temperature light on. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR MAYTAG MFX2676FRZ00 "Arrived on site to install main control due to loss of cooling, replaced board and tested for compressor voltage, all voltage was returned and ice maker auger worked. Instructed customer to inspect temps throughout day. Complete"
REFRIGERATOR LG LBC22520SW Arrived on site to perform sealed system repair for refrigerator. Replaced compressor and filter dryer. Pulled Vacuum on the unit and charged with proper amount of refrigerant. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived to inspect freezer compartment frosting issues.Customer had the unit defrosted upon my arrival.I disassembled and found the rails had ice chips in the rail preventing the doors from closing completely.I cleared the debris, lubricated the rails and slides so door would close as designed.Also adjusted the temperatures in both compartments.Reassembled and freezer door now closes to customers satisfaction.All water lines were dry at the time of service.Job complete"
DRYER WHIRLPOOL WED6620HC0 Arrived onsite for the dryer not drying properly. Installed new control board that was ordered and dryer tested good. Complete
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived in site for dishwasher dispenser not working and kick plate missing clips. I installed the missing retainers for the kick plate. I gained access to the filter and found it full of food debris, I spoke to the customer about cleaning the filter regularly. I gained access to the damaged dispenser, and replaced with new. I put the unit through a diagnostics cycle, the unit operated as designed. No water leaks detected."
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to perform sealed system repair for refrigerator. Replaced sealed system components and tested unit. Found all is working properly at this time. No leaks were found at time of service.
WASHER WHIRLPOOL WFW560CHW0 "Arrived on site for leaking washer ran diagnostics got off balance load . Ran both test washes , and about 10 mins clean wash cycle . No leaks . Did find where water has leaked out of door . Ordering control and bellow to be replaced . ; ordrng 1 W11322879 (cntrl-elec)"
WASHER MAYTAG MVWB765FW3 Arrived to inspect washer leaking into the tub when off.Confirmed the complaint and removed and replaced the defective valve.Reassembled and unit tested as designed.All water lines were dry at the time of service.I also zip tied the drain hose.Customer satisfied.Job complete
RANGE WHIRLPOOL WFC310S0ES3 "Arrived onsite for electric range showing F9E0 indicating a mis wiring somewhere most likely at the outlet or terminal block. I tested voltage at the outlet and got 250v I also tested voltage at the terminal block under a load, L1 to N and got 125v L2 to N and got 125v and L1 to L2 = 250v which is slightly high but should not affect the unit. I noticed the display slightly dimmed and flickering when I arrived so I am ordering a control for the unit and returning with the terminal block just in case (W11122536) control. ; ordrng 1 W11122536 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for freezer light not working. I inspected the unit and work area. I found the freezer switch not engaging and turning the evap fan off. I replaced the switch and tested the light. The light is operating as designed. Job complete. No water leaks detected.
WASHER WHIRLPOOL WTW8500DC1 "Arrived on site for washer tripping circuit breaker. Performed diagnostics mode and checked fault codes. Found fault F0-E3, fault is displayed when the main control detects a load size that exceeds the washer’s capacity. Performed test cycle and monitored amp draw. Found all inlet valve function at .08, drain pump at 1.1 circulation pump .71, high spin top out at 3.87 and heavy agitation at .5 amps. Called Whirlpool tech support and spoke with JK. He stated all amp readings are within range. Found customer on GFCI breaker. Possible bad GFCI and recommend to replace with correct ground and polarized breaker/ regular circuit breaker. (SR#7728372838)"
REFRIGERATOR WHIRLPOOL GD5DHAXVA00 Arrived onsite to test unit not cooling. Upon arrival unit was fully functional. Unit was cooling and making ice. Could not duplicate issues. Checked for cooling temperatures and fan functions. Job complete
RANGE AMANA AER6603SFW2 Arrived to inspect range not heating.Confirmed the complaint and found the main harness is burned and will need replacement.Ordering W11171889.Office to reschedule with customer.Needs more work ; ordrng 1 W11171889 (MAIN WIRE HARNESS)
RANGE WHIRLPOOL KGCU462VSS01 "Arrived onsite and found unit sparking again. Made adjustment and corrected.