We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Liberty Hill, TX 78642
Cliff
Job Details: 03/30/2021
Arrived on site to diagnose a dishwasher that will not cycle. Replaced ui and vent and found no change. Owi will need to be replaced to complete repairs.; ordrng 1 WPW10705575 (Owi)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78728
David
Job Details: 03/30/2021
"Arrived on site to diagnose microwave with light out. On arrival checked and found light out. Found sliding arm and torsion spring disconnected from tab on door. Ordering new sliding arm and torsion spring, as well as returning with bulb. Office to schedule when parts available.; ordrng 1 WPW10128850 (Sliding Arm kit) and 1 461967570351 (Torsion Spring)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78633
Lou
Job Details: 03/30/2021
"Arrived on site to inspect washer banging noises. Upon further inspection, customer said the unit walked out into the middle of the washroom and was banging loudly. I placed the unit in diagnostics showing no error codes and continued with testing. I pressed won on the tub/basket and it popped back up with minimal movement. The unit operated as designed. I calibrated the unit and tested the agitate and spin modes manually and unit continues to operate as designed. I made recommendations for use & care, as well as, detergent use as customer has a water softener system. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Pflugerville, TX 78660
Matthew
Job Details: 03/30/2021
Arrived onsite for refrigerator icemaker not producing ice. Temps good at 38 degrees and 1 degree. Ice maker fan works. FC/RC fans working. Checked ice-maker error codes and found E2 motor lost position. Ran harvest cycle and did not complete. Replaced icemaker. Tested unit and unit is functioning properly. Filled properly and no leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Cedar Park, TX 78613
Justin
Job Details: 03/30/2021
Arrived on site to install previously diagnosed parts. I installed the module in the FC and the lights began working as designed. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78744
Leonardo
Job Details: 03/30/2021
Arrived on site to test unit for bottom oven door not opening all the way and making grinding noise. Test unit and found damaged cavity on right and left aide making bottom door not open up.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Leander, TX 78641
David S
Job Details: 03/30/2021
Arrived on site to install previous diagnosed parts. I gained access to the control and turn table. I replaced both with new. I tested the unit and it is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Temple, TX 76504
Tyler
Job Details: 03/30/2021
"Arrived on site for washer not completing cycles and causing a burning smell. Upon arrival into diagnostics and found an F2 E1 as well as an F7e6 area code One of which indicated a stuck UI button in the other indicated an open circuit within the motor. Upon further diagnostics I found underneath the washer that somehow the O-ring to the cam assembly had come detached from the actuator/shifter but there was no visibly broken damage or any indication as to what caused the incident except for the fact that unit was off balance again due to unfinished flooring within garage causing unit to rock back and forth. I ended up re-attaching the cam to the actuator and I really leveled the unit and adjusted the washer to make sure that it was not gonna rock back-and-forth during agitation or spin. I then called whirlpool techline and spoke with Rich sr#7730388854 And documented my findings with techline they advised that due to the unit having a previously repaired and brand new gear case and actuator as well as cam assembly as well as other components underneath the washer that at this point it could have been a mix of how it was repaired as well as the off-balance low that it was having that could lead to the incident they recommend after final testing with him on the phone that the unit is functioning as designed and requires no further repairs but that if the unit does cause this issue to happen again they wouldnt recommend a new actuator in gear case. At this point unit is fully functioning as designed and was not giving any burning smells while on site call complete.F2e1, f7e6"
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Cedar Park, TX 78613
Kayman
Job Details: 03/30/2021
Arrived onsite for washer lid broken. I found the plastic part of the lid broken at the left hinge. I replaced the lid and tested the lids function through diagnostics. The unit locked as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/30/2021
Arrived on site for NOW FRIDGE AND FREEZER IS NOT COOLING CORRECTLY--LIGHTS COME ON BUT CANT HEAR IT RUNNING >>>. Found control we installed last visit was faulty. Removed control and installed new control. Removed UI and installed new UI. Inspected deli control harness while waiting for temps to drop and it looked good. Temps started at 75 and dropped to 68 in a ten minute period. Fridge cooling as designed. No further repairs needed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DBL4
Near Austin, TX 78749
Leonardo
Job Details: 03/30/2021
Arrived on site to test unit for unit leaking. Test unit and found leak coming from diverter motor. Replaced sump and motor. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED7000DW0
Near Salado, TX 76571
Wesley
Job Details: 03/30/2021
Arrived onsite and replaced element and thermostat kit. Unit is running as designed. However I advised customer to have venting cleaned out as airflow does not seem efficient. Rollers check good and are not seized. All is operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Pflugerville, TX 78660
Matthew
Job Details: 03/30/2021
"Arrived onsite for dishwasher not washing. Upon inspection found failed pump and motor. Replaced pump and motor, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78744
Leonardo
Job Details: 03/30/2021
Arrived on site to replaced gas shut off. Removed laced valve test unit and unit test good job complete. No leaks present at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Austin, TX 78747
Richard
Job Details: 03/30/2021
Arrived onsite for the washer dispensing hot water on all cycles. During testing found that the temperature switch was not working properly. Causing the issue. When I put it on cold selection hot came out and vise versa. Hose were installed correctly. Replaced temp switch and washer tested good. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GTE21GSHDSS
Near Austin, TX 78734
Brandon
Job Details: 03/30/2021
"Arrived on site for customer complaint of unit leaking due to ice maker hose coming off, found ice build up inside fill tube, I cleared ice and added foil tape to back side of fill tube to prevent hose from coming loose again, unit tested good.
We serviced a
GE REFRIGERATOR
Model ZISB480DMB
Near Lakeway, TX 78734
Luis
Job Details: 03/30/2021
"Arrived on site for unit not powering on. Removed control found burned trace on control,replaced the control,powered unit on compressor powered on,tested fan motor working no odd noises,tested water dispenser passed,ran icemaker through a harvest test passed water filled icemaker."
We serviced a
GE RANGE
Model JBS60RK1SS
Near Austin, TX 78751
Jacob
Job Details: 03/30/2021
Arrived onsite for unit having a crack in the cook top. Saw crack in cooktop. Replace cook top. Tested unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model GW399LXUS06
Near Georgetown, TX 78633
Lou
Job Details: 03/30/2021
"Arrived on site to inspect range cooktop back right burner valve not functioning. Upon further inspection, I tested all burns and all but the back right burner valve would turn. I removed and replaced the right rear burner valve and tested. Unit is operating as designed. Tested for leaks using liquid leak detector and found no leaks. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS00
Near New Braunfels, TX 78130
Noah D
Job Details: 03/30/2021
"Arrived on site to inspect oven for intermittently blacking out screen, found a f6e0 code, spoke with Andrew at Techline Sr # 7730384114 and found no issues with incoming voltage or outlet. Techline suspects ?dirty L1 voltage? but advised ordering console harness. Office to res ; ordrng 1 W10834514 (HARNESS)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS
Near Andice, TX 78628
Tommy
Job Details: 03/30/2021
Arrived onsite for unit panel not working correctly. Upon arrival found unit was connected to WiFi. Unit back and broil both operating. Found UI not reading touch well and unit intermittently getting stuck on touch and not reading. Office to reschedule upon receiving console.; ordrng 1 W11296171 (Console)
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Elgin, TX 78621
Andy
Job Details: 03/30/2021
Arrived on site for refrigerator not cooling and handle coming office. No water leaks present at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Austin, TX 78704
Luis
Job Details: 03/30/2021
"Arrived on site for no cool. Removed evaporator cover,found large ice ball on inlet to evaporator diagnosed a leak in the system,ordering a new evaporator and drier. Job will need 2hrs. ; ordrng 1 W10836706 (Evaporator) and 1 Wpw10143759 (Drier uv) and 1 W10913906 (Access valve) and 1 WPW10507886 (Compressor)"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/30/2021
Arrived on site for Range - Damage Control Panel. Dent in overlay. Removed control panel cover and installed new control panel cover. Ordering a new overlay to return and complete repair. ; ordrng 1 W11343212 (Control Panel overlay) and 1 W11343212 (Control Panel Decal)
We serviced a
GE DRYER
Model GTD45EASJ2WS
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/30/2021
Arrived on site for GETS HOT BUT NOT ENOUGH TO DRY CLOTHES. HAVING TO RUN MULTIPLE CYCLES. Found no air coming through the back vent from blower. Opened up dryer and found blower wheel had come off the threads. Secured blower wheel back onto threads and got as tight as it would allow. Reassembled dryer and tested. Dryer heating as designed. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HS0
Near Austin, TX 78729
David
Job Details: 03/30/2021
"Arrived on site to diagnose range that the broiler is not sparking on. When running unit you can hear sparking coming from back of the unit. Found DSI board arcing. Replaced DSi and retested. All elements working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78731
Kevin
Job Details: 03/30/2021
"Arrived on site and inspected unit and did not find any damage to this dishwasher
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Burnet, TX 78611
Cliff
Job Details: 03/30/2021
Arrived on site to diagnose a dishwasher that is leaking. Found water connector not fully tightened causing slow leak. Tightened connector properly and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
GE WASHER/DRYER
Model GUD27ESSMWW
Near Austin, TX 78729
David
Job Details: 03/30/2021
"Arrived on site to diagnose dryer on combo unit making a screeching noise when running. Disassembled unit and found the heating element was rusted out and fell to pieces. One guide had rusted off and fallen under the basket. So when unit is running its just screeching. Replaced heating element and retested. Unit is no longer screeching. Unit does have heavy rust on the inside causing some noise. But it is running and drying.
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near New Braunfels, TX 78130
Noah D
Job Details: 03/30/2021
"Arrived on site to inspect washer for not correctly changing cycle selection, replaced knob and had customer test for preferred resistance, customer was happy. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Leander, TX 78641
Kayman
Job Details: 03/30/2021
Arrived onsite for range with dented handle. I replaced the handle. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Leander, TX 78641
Tommy
Job Details: 03/30/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced drawer and tested found unit operating as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Canyon Lake, TX 78130
Andrew
Job Details: 03/30/2021
"Arrived on site to replace cooktop. Replaced cooktop, tested unit, unit works good. Job complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near New Braunfels, TX 78130
Noah D
Job Details: 03/30/2021
"Arrived on site to inspect dryer for not heating, upon inspection found the dryer heating but not allowing air though vents, instructed customer to have ducts cleaned. Complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Marcos, TX 78666
Andrew
Job Details: 03/30/2021
"Arrived on site to test unit for not heating. Found unit was misfired at terminal block and a bolt was missing on red wire. Replaced terminal because of stripped nut housing area. Wired terminal correctly, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ3
Near Austin, TX 78728
Kayman
Job Details: 03/30/2021
Arrived onsite for microwave that had a bulb blow and customer saw sparks. Upon inspection I found the voltage at the socket reversed. Getting voltage when not called for and vise versa. I replaced the socket bulb and main control. I tested the unit and it is now working as designed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78626
Tommy
Job Details: 03/30/2021
Arrived onsite for previously diagnosed parts. Upon arrival found new control was bad. Ordering control returning with control wiring and fuse as well as interlocks just in case. Office to reschedule upon receiving parts.; ordrng 1 W11342846 (Control) and 1 W11333816 (UI) and 1 W11350916 (Harness) and 1 W10138793 (Fuse)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Pflugerville, TX 78660
Kayman
Job Details: 03/30/2021
Arrived onsite to install previously diagnosed parts. I installed the valve and tested the unit. The unit is working as designed at this time. No leaks detected during time of service. I ran a load size calibration as well.
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSB5
Near Killeen, TX 76549
Al
Job Details: 03/30/2021
Arrived on site and inspected microwave door cracked.Confirmed the complaint and replaced it.Customer satisfied Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Belton, TX 76513
Jonathan
Job Details: 03/30/2021
Arrived on site for an ice machine that is not making ice. Inspected unit and work area. The customer advised that the unit won?t fill with water. Checked water connections and removed the waterline from the ice machine. Tested the water valve from the wall and found water pressure. Reattach the hose and tested the unit. Confirmed customer complaint. Checked water pressure going to the water valve and found proper pressure coming through the first tube. Replaced valve and tested the unit. The unit had similar results. Attempted to blow through the line from the valve to the reservoir and could not. Unit will need a new tube for repair. Spoke to SR and was advised not to reschedule the customer due to shipping issues. Ordering parts and office will need to contact customer about reschedule date due to shipping.; ordrng 1 WPW10678300 (tube)
We serviced a
FRIGIDAIRE RANGE
Model FGFL67DBD
Near Killeen, TX 76542
Al
Job Details: 03/30/2021
Arrived on site to install previously ordered parts.Removed and replaced the igniters and bake burner with screws.Unit now operating properly to customers satisfaction.Job complete
We serviced a
GE DISHWASHER
Model DDT575SSF4SS
Near Killeen, TX 76549
Al
Job Details: 03/30/2021
Arrived on site and installed the wash pump.Reassembled and unit tested as designed.Unit now operating to customers satisfaction.Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Belton, TX 76513
Jonathan
Job Details: 03/30/2021
Arrived on site for a cooktop that the customer can?t see the lettering on. Inspected unit and work area. Confirmed customers complaint and checked new cooktop. Found the new cooktop matching the existing cooktop. Spoke to SR and was advised that this is how the cooktop was designed to be stainless on stainless lettering.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEB3
Near Killeen, TX 76549
Al
Job Details: 03/30/2021
"Arrived on site for a 3/3 for an ice maker not producing ice.Found the unit was not cycling properly.The bail arm was inserted into the wrong port.Corrected the issue and unit cycled, filled and was harvesting when I departed.Job complete"
We serviced a
GE MICROWAVE
Model JVM1740DP1BB
Near Killeen, TX 76549
Al
Job Details: 03/30/2021
Arrived on site and found the switches were causing the unit to count down but not power on.Replaced the switches and the unit passed the 2 minute water cup test.Job complete Customer satisfied
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Killeen, TX 76549
Al
Job Details: 03/30/2021
Arrived on site and inspected front load washer leaking.Confirmed the complaint and found the lower dispenser W11321010 is defective and causing the malfunction leaking.Called Whirlpool Tech Line & Spoke with STEVE SR# 7730387324Was advised to replace the dispenser.Office to schedule return services due to part availability Needs more work ; ordrng 1 W11321010 (Dispenser LOWER)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Bruceville-Eddy, TX 76524
Tyler
Job Details: 03/30/2021
"Arrived on site for dishwasher needing previously diagnosed motor. After installing needed part I was able to reassemble and verified unit cycles through fill, agitation and drain as designed with no leaks before during or after repair. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Rogers, TX 76569
Wesley
Job Details: 03/30/2021
"Arrived onsite and found f9e1 error. Tested in diagnostics after clearing code. Found possible complications due to loose wiring connections to drain motor. Repaired by securing wiring. All checks good. Advised customer that in even of repeat error codes, ordering control to repair."
We serviced a
GE REFRIGERATOR
Model GSHL5KGXCCLS
Near Temple, TX 76502
Tyler
Job Details: 03/30/2021
Arrived on site for refrigerator not operating correctly or turning on. Upon arrival customer stated that unit had somehow started working again but there was not cooling properly still. Upon further inspection I found that the lights inside the unit rod and unit was trying to cool but you could tell based off how the compressor is running it was not running smoothly or efficiently Ive been found that there is a massive burn mark on the main control behind unit as well as electrical smell from the control burning. Compressor did not appear to be over work too much but did seem to be struggling due to main control not giving a proper supply to the compressor and then replace him in control and read some of the unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Holland, TX 76534
Wesley
Job Details: 03/30/2021
Arrived onsite and found unit with control problem with not running the motor after the winter storm. Tested in diagnostics and found unit is now running as designed with full wash pressure from motor. Tested on a normal cycle with the same good result. Secured wiring to motor to ensure good function.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Waco, TX 76711
Jonathan
Job Details: 03/30/2021
Arrived on site for a washing machine that won?t start a cycle. Inspected unit and work area. The customer advised that the unit won?t fill with water and dust won?t start the cycle. Confirmed customers complaint. Found the cold water valve not allowing water through even the water is being supplied. I did find that the hot water valve does not have water coming to it as the customer states his hot water valve at the wall does not work. Ordering water valve and rescheduled customer.; ordrng 1 W11210459 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS00
Near Rogers, TX 76569
Wesley
Job Details: 03/30/2021
Arrived onsite and disassembled thawed fridge and replaced the ff evap fan and harness with thermistors according to service pointer. Reassembled and tested unit and found ff section cooling as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW02
Near Temple, TX 76504
Tyler
Job Details: 03/30/2021
Arrived on site for ice maker not making ice. Upon arrival customer stated unit was intermittently making ice every few weeks. I found freezer temp was at 5 degrees using a thermostat and the ffc was at 37. Upon further inspection I found unit had a chunk of ice caught around teeth of icemaker motor and in fill line.found the salve was leaking water slowly into icemaker an causing it to freezer up. ; ordrng 1 W10884390 (Icemaker) and 1 WPW10420083 (Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM00
Near Harker Heights, TX 76548
Jonathan
Job Details: 03/30/2021
"Arrived on site for refrigerator that has no lights and is not dispensing ice. Inspected unit and work area. Customer advised that the unit does dispense ice but that the unit is leaking from the ice compartment. Verified customers complaint and found the ice door gasket completely mangled on both sides. Found all .Ishtar out in the refrigerator, freezer, and pantry sections. Tested voltage going to the LED driver board and only found 30 V present. Ordering power supply board, ice door, and will return with the LED driver board for repair. Office will need to contact extended warranty for authorization and contact the customer about reschedule date when parts are made available due to out of stock and PSP items.; ordrng 1 WPW10549589 (door-ice) and 1 WPW10624574 (cntrl-elec)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Temple, TX 76502
Tyler
Job Details: 03/30/2021
Arrived on site from microwave not allowing the bottom lightbulb for the cooktop to turn off like it should. Upon further inspection found the main control was not being activated properly and turning off the 120 V powers into the socket and then replace the main control the lightbulb because the lightbulb burnt out due to not being allowed to turn off when he needed after reassembly I was able to retest and verify that the microwave is fully functioning as designed and all ui responses are working well. Call complete
We serviced a
WHIRLPOOL OVEN
Model JMC2130WS00
Near Temple, TX 76502
Jonathan
Job Details: 03/30/2021
"Arrived on site for an oven that?s not functioning due to an issue with an oven fan. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E1 (low speed fan -fast) error code. Per the service pointer on this unit with this issue, the user interface needs to be replaced. I did mention to the customer that sometimes there could be multiple issues with this unit on this error code so I did quote them for the user interface and the user interface and blower if needed.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDW01
Near Temple, TX 76502
Tyler
Job Details: 03/30/2021
Arrived on site for a water filter that was stuck inside of housing assembly. Upon arrival I disassembled the bottom kickplate of the refrigerator and removed the water filter housing and upon further inspection I found that the filter was not properly placed and mounted incorrectly causing it not to seal right I was able to pop the filter out and re-insert it into the housing and found that it was sealing up fine and loud water to pass through the filter housing up to the icemaker another water components. At this time water filter does not need to be replaced due to the new filter they already installed no further work is done and unit is working as designed upon completion of diagnosis. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Temple, TX 76504
Tyler
Job Details: 03/30/2021
Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival I found the cap tub was the cause of sealed system leak where it connects to the dryer. After removing the compressor and dryer and installing a new compressor and uv drier. I pulled a vacuum for 15 minutes (also condenser and double checked condenser coil but found no leak. Also verified unit could hold a vacuum for 15 minutes. After charging unit with 4.4 oz of r134a I confirmed unit was holding at 0 and 160 psi after another 15 minute run time. Unit was starting to cool well upon completion. Informed customer to give unit 24 hrs to fully cool call complete
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Lakeway, TX 78738
Robert
Job Details: 03/30/2021
Arrived on job for complaints of water dripping in tub. Found valve not shutting off completely. After replacement test operation. No leaks detected at time of service
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Bastrop, TX 78602
Andy
Job Details: 03/30/2021
"Arrived on site for freezer making noise. Did not find any abnormal noise. When pulling unit out found back of unit has been Condensating and sweating, and will start rusting. Called tech line and spoke with Ed (SR# 7730387473) made aware of issue and was instructed that issue has to do with dewpoint. No repairs are to be done at this time. No water leaks present at time of service.
We serviced a
JENN-AIR RANGE
Model JGC8430BDS
Near Austin, TX 78704
Jacob
Job Details: 03/30/2021
Arrived onsite for unit not sparking. Customer showed me that the u it was working all of the sudden. When trying to remove the screws. The screws are rusted to the unit. Got picture of the model and serial. Need authorization before returning. Spoke with DW.; ordrng 1 74005933 (SPARK MODULE ) and 1 74007734 (burner asy) and 2 74007735 (burner asy)s and 1 74007736 (burner asy) and 1 74009553 (holder-orf) and 1 74009555 (COOKTOP) and 1 REQUEST (2HR) and 1 REQUEST (2MAN) and 1 W10173478 (harns-wire) and 8 WP400021-1 (screw)s and 1 WP7527P002-60 (holder-orf) and 1 WP7527P004-60 (holder-orf) and 1 WP7527P033-60 (holder-orf)
We serviced a
GE WASHER
Model GFWH1400D0WW
Near Copperas Cove, TX 76522
Al
Job Details: 03/30/2021
"Arrived on site and inspected front load washer leaking and sounding like a helicopter when in spin cycle.Customer had the unit pulled out , where I noticed the tub and bearing was barely together due to the bearing.Unit will require a total rebuild.Ordered research for all parts needed.See attention note; ordrng 1 RESEARCH (Needs a new tub and bearing job. Not cost effective to repair)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pflugerville, TX 78660
Matthew
Job Details: 03/30/2021
"Arrived onsite to replace previously diagnosed parts. Replaced gearcase, cam and belt. Calibrated unit and ran test. Unit is functioning properly. No noise. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Round Rock, TX 78665
Kayman
Job Details: 03/30/2021
Arrived onsite to install previously diagnosed parts. Upon arrival customer stated that the ice maker is still having issues and there is water freezing in the bin and throwing off the auger arm. It will not dispense ice. I replaced the gasket and inspected the ice maker. I found the water spraying out sporadically with some of it missing the ice tray and going into the bin. I am ordering a Water tube(W11415785) valve(WPW10349187) for the repair and a reservoir(W11346622) just in case. Office to R/S due to part availability. ; ordrng 1 W11415785 (Water tube) and 1 WPW10349187 (Valve) and 1 W11346622 (Reservoir)
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Spicewood, TX 78669
Brandon
Job Details: 03/30/2021
"Arrived on site for customer complaint of lid glass broken, I replaced lid, unit tested good.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Austin, TX 78753
Scott
Job Details: 03/30/2021
"Arrived on site for only left front burner working . Found Also clock is flashing control erro code . Job complete ; ordrng 1 W11297545 (CONTROL )"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near New Braunfels, TX 78130
Noah D
Job Details: 03/30/2021
"Arrived on site to inspect dishwasher for not being installed correctly, upon inspection found the door gasket had fallen off, realigned and checked for tears. No tears or issues found. Complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Killeen, TX 76542
Al
Job Details: 03/30/2021
Arrived on site and inspected top load washer not starting.Confirmed the complaint and found the unit will require both the console and main control to complete the repair.Office to schedule return services due to part availability.Needs more work.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Troy, TX 76579
Jonathan
Job Details: 03/30/2021
Arrived on site for a washing machine that still leaking. Inspected unit and work area. The customer advised that they took a video of when the unit leaks. Video showed that it happened during the rinse cycle when it was filling the fabric softener dispenser drawer. Attempted to replicate the leak several times and diagnostics and could not replicate the issue. Lifted up the unit and found water residue on the outer tub. I called Whirlpool Techline and spoke to Andy SR# 7729614014. He advised that the issue would have to be with the fabric softener dispenser and advise to replace that to fix the issue. Ordering parts and office will need to contact customer when parts are made available due to an out of stock and PSP item.; ordrng 1 W11175629 (FABRIC SOFTENER DISPENSER )
We serviced a
MAYTAG DISHWASHER
Model MDB6769PAS3
Near Austin, TX 78704
Jacob
Job Details: 03/30/2021
Arrived onsite to replace pre diagnosed parts. Replaced both control and UI panel. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Matthew
Job Details: 03/30/2021
Arrived onsite for unit not drying properly. Upon inspection found unit not getting sufficient hot water for wash. Recommended running tap unit hot then starting dishwasher. Also instructed customer on use of rinse aid and proper loading. Job complete
We serviced a
WHIRLPOOL OVEN
Model KSDB900ESS
Near Burnet, TX 78611
Cliff
Job Details: 03/30/2021
Arrived on site to diagnose a range with no low flame setting. Found burner valves were not adjusted for lp gas. Adjusted valves and all is working properly at this time.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413UW1A
Near Austin, TX 78759
David
Job Details: 03/30/2021
"Arrived on site to diagnose dishwasher not draining. Ran unit and could hear motor making noise, but not pumping any water. Replaced drain pump and retested. Unit began draining immediately. No water leaks found. Unit now working as designed. Call complete."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Leander, TX 78641
Tommy
Job Details: 03/30/2021
Arrived onsite for previously diagnosed parts. Replaced grates. Job Completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Leander, TX 78641
Kayman
Job Details: 03/30/2021
Arrived onsite to install previously diagnosed parts. I installed the interlocks and tested the unit. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 03/30/2021
Arrived on site to test unit for RF burner not igniting. Test unit and found igniter not making correct contact. Replaced burner head test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Scott
Job Details: 03/30/2021
Arrived on site for poor washing and still having drying issues . customer had started using rinse aid . Found tank leaking in dispenser as well as possible weak wash motor . Ordering dispenser and sump and motor . No water leaks detected at time of service. Call to set return. ; ordrng 1 W11025157 (SUMP AND MOTOR)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Austin, TX 78741
Leonardo
Job Details: 03/30/2021
Arrived on site to test unit for fan making noise after fire from cooking on range not inside unit. Office to reschedule. ; O-emld tckt
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Taylor, TX 76574
Jimmy J.
Job Details: 03/30/2021
Arrived on site to install previously diagnosed part. Installed new spray arm and placed in a one hour wash to ensure the spray arm doesnt fall off. Ran for approximately ten minutes and spray arm is secure in place. No leaks detected. Waiting for drain hose (807117001 ) to return and complete the repair. ; ordrng 1 807117001 (Drain hose)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ6
Near Manor, TX 78653
Andy
Job Details: 03/30/2021
Arrived on site for microwave fan not operating properly. Tested and inspected unit and found issues with blower fan. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Briarcliff, TX 78669
Robert
Job Details: 03/30/2021
Arrived on job for complaints of flames too high. Found the final adjustment not done to cooktop. Complete adjustment at valve.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Waco, TX 76712
Jonathan
Job Details: 03/30/2021
"Arrived on site for a dishwasher that?s making abnormal sound during the wash cycle. Inspected unit and work area. The customer advised that the unit makes these abnormal sounds only twice during the wash cycle and they just wanted to verify that it wasn?t a problem with the unit. Placed unit in service diagnostics and found no stored error codes. Ran the unit through an auto test and the unit ran as designed with no abnormal sounds. The customer started a cycle on this app for 20 minutes as it filled and re-circulated and drained. Found no abnormal cycles. The wife mentioned that happens in the middle and towards the end of the cycles. Due to no known issue of abnormal sounds on this unit besides potentially an issue with a spray I?m getting held up, I advise the customer to take a video of the sound when it happens so that we could check to see if the sound heard was a normal part of the dishwashing cycle or not. Customer advised that he would take a video and send it over to our email. Unit is working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78665
Tommy
Job Details: 03/29/2021
"Arrived onsite for unit no cool. Upon arrival found unit fans running. Found unit compressor not running. Unit inverter appears damaged. Checked polarity at wall found unit has correct polarity and voltage. Checked in yer found unit had voltage, was not sending voltage to compressor and dc voltage coming out to main control was not present. Ohmed our compressor found it was reading around 12 ohms on each putting it at twice the required read. Ordering unit sealed system, inverter and main control. Office to reschedule upon receiving parts.; ordrng 1 W11087200 (Inverter box) and 1 W10832994 (Compressor) and 1 WPW10608485 (Fc evap) and 1 W11116006 (Rc evap) and 1 W11457241 (Drain pan) and 1 W10811365 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/29/2021
Arrived on site to diagnose a refrigerator that is dispensing water when ice paddle is pressed. Paddles will need to be replaced to complete repairs. ; ordrng 1 WPW10346924 (Paddles)
We serviced a
MAYTAG WASHER
Model PAV3240AWW
Near Jarrell, TX 76537
Kayman
Job Details: 03/29/2021
Arrived onsite for washer not spinning or draining. Upon inspection I found that when trying to spin the unit would hum then smell like burning plastic. I lifted the unit and inspected the belt and pulley system. I found the drain pump pulley was scratchy and would not spin freely as designed. I recommended replacing the pump for repair.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78724
Matthew
Job Details: 03/29/2021
Arrived onsite for washer not operating. Upon arrival put unit in diagnostics and found No/long fill error code. Ran test cycle and found failed valve. Will need to order and replace valve. Unit seems to complete the rest of the test cycle. Bringing back prescreened parts just in case. Office to reschedule ; ordrng 1 W11038689 (valve)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Austin, TX 78739
Luis
Job Details: 03/29/2021
"Arrived on site for cooling complaint and water dispenser issues. Found ice build up on bottom of fresh food evaporator,ran diagnostics evap thermistor reading -14 and cover thermistor reading 55 ran diagnostics ran test 90 for fresh food heater found compressor still running and heater not powering. Tested water dispenser found water paddle sticking causing water to over flow,removed ui and tension in dispenser area and same issue. Ordering a main control,heater and coveralls ordering dispenser parts. ; ordrng 1 W11450890 (Control) and 1 W11291124 (Heater) and 1 W11395641 (Cover evap) and 1 W11048097 (Ice door) and 1 W10672578 (Spring) and 1 W11087492 (Switch) and 1 W10792148 (Water paddle)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Leonardo
Job Details: 03/29/2021
Arrived on site to test unit for unit damaged. Test unit and found tub had a cracked on right top side. Will order new tub office to reschedule 2 hour job ; ordrng 1 W11513977 (Tub) and 1 2hourjob (2 hour job)
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Georgetown, TX 78633
Tommy
Job Details: 03/29/2021
Arrived onsite for unit oven needing calibration. Upon arrival found during heat test. Unit is operating as designed. Job Completed.
We serviced a
MAYTAG DRYER
Model MED8630HC0
Near Austin, TX 78746
Kevin
Job Details: 03/29/2021
"Arrived on site and inspected dryer and found moisture sensor has broken off. Replaced moisture sensor and also found vent hose is not attached. Vent hose will need to be replaced and correct clamps used instead of tape used by installers, job complete"
We serviced a
KITCHENAID OVEN
Model KODE500ESS00
Near Liberty Hill, TX 78642
Cliff
Job Details: 03/29/2021
Arrived on site to replace previously ordered parts for oven. Replaced control panel and tested unit. All is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW04
Near Wimberley, TX 78676
Andrew
Job Details: 03/29/2021
"Arrived on site to test unit for not producing ice. Found ice maker fingers were frozen stuck preventing ice maker from cycling. Removed obstruction, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/29/2021
"Arrived on site for customer complaint of unit not heating properly, found unit was about 5-10 degrees hotter after about 30-45 minutes of heating at 350. We calibrated oven temperature down by 5 degrees and I showed customer how to do that from the UI console. Tested good.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HBL00
Near Georgetown, TX 78628
Tommy
Job Details: 03/29/2021
Arrived onsite for ice maker not making ice. Upon arrival found unit was operating as designed in diagnostics. But unit wasnt getting enough water PSI. Informed customer and showed installation guide. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB3
Near Bastrop, TX 78602
Andy
Job Details: 03/29/2021
Arrived on site for range oven door closing issues and burner not working. Tested and inspected unit and found failed hinges and burner element. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78738
Robert
Job Details: 03/29/2021
Arrived on job for complaints of tub not setting properly. Found the left rear support not attached properly. The support not attached at the tub. Leaned unit back and was able to reattach the support. Ran a short cycle and no leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78759
David
Job Details: 03/29/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FVMS01
Near Austin, TX 78729
David
Job Details: 03/29/2021
Arrived on site to diagnose ice not dispensing. On arrival couldnt hear motor moving. Reseated connector and could now hear motor hum. Ice was clumped in the bucket due to the ice door coming off its mounting tab. Snapped ice door back into place and emptied ice bucket. Retested and all is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS23INSS00
Near Austin, TX 78735
Luis
Job Details: 03/29/2021
"Arrived on site for water leaking worries. Customer tested dispenser no leaks on floor,checked freezer compartment no water on floor,ice in icemaker mold,tested optics passed,no signs of water leaking behind unit."
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM00
Near Austin, TX 78727
David
Job Details: 03/29/2021
"Arrived on site to install previously diagnosed parts to resolve no drain / ice issue. Removed and replaced evap cover and drip tray. Ran long steam on the drain to remove any lingering ice. Feeling inside the drain I was able to feel that there may be a choke point or foam clog that may also be contributing to issue. Repair complete, verified drain is clear where accessible."