Arrived on site for upper rack rusting . Found rust spot . Transferred parts of upper rack . All checked normal. No other issues found . No water leaks detected at this time. Job complete

"Arrived onsite to install previously diagnosed parts. Upon arrival I had to drill out the screws because they were rusted in place in the cooktop,but while doing so the glass cracked I stopped with I was doing and was advised to advise the customer that we will contact them for next steps."

Arrived onsite and determined the the unit would not power o due to short at power block. Secured hot connection. All checks good. Advised customer on repair.

Arrived onsite for washer making noise during spin. Upon arrival inspected unit. Found hoses were vibrating on back panel during drain and spin. Secured with zip tie. Unit is functioning properly. Job complete

Arrived on site for dryer not drying . Ran temp and air flow test. Also so used test kit wp sent . Unit had air flow restriction. Recommended having apt maintenance clean exterior venting . Job complete

"Arrived on site to test unit for error f7e1(tachometer missing/wrong signal). Found failed run cap. Replaced faulty run cap, unit now spinning properly. Unable to fully test due to no water connections available. Job complete."

"Arrived on site for a refrigerator that has uneven doors. Inspected unit and work area. Customer advise that the issue is with his refrigerator door not being completely flush with the freezer door at the top. I did confirm the customers complaint and found that the refrigerator door at the top was pulled out a fifth of an inch. Checked the gaskets and found that the freezer side gasket had molded in a way that was a little thinner than the refrigerator door dead. Attempted to fix the hinges for the door and found the issue not with the hinges, but with the gasket. I found no evidence of any frost or moisture in the freezer or refrigerator sections, indicating a good seal. I advise the customer that the issue is with the word gasket was molded to the cabinet. I called whirlpool techline and spoke to Andrew SR# 7737044284. He had me send him several photos of what was going on, and advised that there was nothing wrong with the unit, and that the gaskets are going to form to however, they were shaped from the factory. He advised to make no repairs at this time and that the unit is working as designed. Call complete."

"Arrived on site for icemaker issues. Ran diagnostics icemaker ran harvest and dumped ice,ran fill test passed,changed defrost setting to basic,checked air flow to ice compartment good air flow,ran thermistors test passed unit passed all diagnostic."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the motor, shield, cam, and belt and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site for range needing previously diagnosed control upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found range working as designed. Call complete

Arrived on site for washer not spinning out load properly . Ran diagnostics and got suds error . Customer not using HE soap . Instructed on proper soap . Ran test wash and all checked normal. No water leaks detected at this time. Job complete

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, access valve and UV dye drier and vacuumed the system. Pressures held good. I installed 56g of R600 refrigerant and tested the unit. Unit is beginning to cool. I recommended the customer wait approximately 24 hours before placing food items inside. No water leaks observed during service, job completed."

Arrived on site to diagnose cooktop with low heat. Examined unit and found no burners are getting very warm when powered on high. I checked the wiring at the wall and found the unit L2 was connected to neutral and the wall L2 was connected to nothing. Corrected wiring per install instructions and verified proper operation. Repair completed.

Arrived onsite and found unit with glitching Ui and partially unresponsive. Unable to enter diagnostics. Advised customer Ui would be ordered and office would reschedule due to parts availability. ; O-emld tckt

"Arrived on site for not washing or drying correctly. Upon arrival, ran diagnostics and there are no saved error codes. Found kink in valve not allowing sufficient water into tub. Adjusted hose and test unit. Unit is operating as des. Job complete"

Arrived onsite to install previously diagnosed parts upon arrival I installed the new door and gasket and found the door is now closing properly.

"Arrived on site for middle section of evaporator not defrosting. Customer defrosted unit,ohmed heater passed replaced defrost bimetal,replaced diffuser due to loud noise. Powered unit on noise no longer present"

Arrived onsite for lid not sitting flush. Upon arrival inspected unit. Removed lid for inspection. Found all components in place. Paced top back and secured with bolts. Unit is functioning properly. Job complete

Arrived onsite for a refrigerator thats not making ice again. I found enough digits missing on the UI that I couldnt tell where I was in diagnostics. I called techline and spoke with Austin SR# 7737044767. I gave him the history of what has happened with the unit. He advised replacing the UI again along with the fill tube heater. He suspects there is something happening with it causing the UI failure. Ordering W11404238 UI. Marking the fill tube and all other prescreened parts as UORV. Office to RS.; ordrng 1 W11404238 (UI control)

"Arrived on site for cooktop, inspected unit and work area. Customers complaint was the igniter clicking at random times when not in use. Removed panel and found igniter switches sticky from something that got spilled. Called safety and spoke to Bianca SR#7736988836 and informed her of my findings. I. Recommended to replace the harness and that should take care of the problem. I got the approval to replace the harness and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived onsite for failed fridge door switch. Removed failed switch. Found terminals foamed in. Was able to pry out terminals. Connect new switch and tested. Unit is now functioning properly. Job complete

Arrived onsite and used both element support kits to repair broil mount. All chrome is good. Advised customer on repair.

Arrived onsite for dryer not shutting off. Upon arrival inspected unit. Customer stated unit turns on and is heating however the timer is not advancing and unit stays on. Inspected and Found connection at timer not secured. Secured connector and ran unit. Unit is now advancing. Unit is functioning properly. Job complete . Called safety team to document and also updated m/s numbers. SR 7736996392.

Arrived on site for refrigerator making a loud buzzing noise when cooling was turned on. Upon arrival customer er provided video and stated sound was coming from on top of unit. Inspected compressor area and found damper cushion under drier wasnt put in place properly and uv drier was rubbing against compartment metal. Repositioned cushion and found noise removed. Call complete

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator tripping breaker. At arrival customer explained that the refrigerator was no longer tripping breaker but compressor was not coming on. I plugged the refrigerator to the outlet and found the compressor locked up. A sealed system repair will be needed to replace compressor. Im ordering parts and have the office to reschedule for 2HR SEALED SYSTEM. No leaks where observed during service.; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier) and 1 Nitrogen (Nitrogen)"

Arrived on site to install missing silverware basket from delivery. Installed and verified proper function. Repair completed.

Arrived on site to install parts previously diagnosed. Installed new panel. No leaks observed during service. Job completed.

"Arrived on site to replaced gearcase, slider, clutch and rotor. Replaced parts and found gearcase shaft was 1 too short. Part was pulled incorrectly. Needing gearcase. Scheduled for 8-16. ; ordrng 1 W11393685 (Gearcase)"

"Builder did not answer her phone, no one is living in the house yet. Do not schedule another return until there is someone living here or a builder confirms door will be open or someone will be present"

"Arrived on site to inspect dryer leaking gas. Upon further inspection, the customer advised that the gas company rep had tested the gas lines in the home and determined there is a leak within the dryer. Using my gas leak detector sniffer, I checked the entire unit including the incoming gas line and line connected to the unit and found no signs of a leak. I demonstrated this test to my customer then took my leak detector to the oven and turned a burner on with just gas and no flame and immediately it detected the gas fumes. Once the detector cleared, I went back to the dryer and retested and no leaks were found. Using my liquid leak detector, I tested all gas line connections and found no signs of a leak. I advised the customer of my findings and recommended they have the gas company retest on their end. No gas leaks detected during service and no lint observed during service, job completed."

"Arrived on site for a washing machine that is grinding when the unit is in agitation. Inspected unit and work area. The customer showed me a video of the sounds that the unit is making, which sounds like me cam rubbing against each other. Checked underneath the unit and found that the gearcase driveshaft on the lower side with sliding up and down causing the cam to rub against each other and not fully shift out of spin. Went to replace the gearcase and found a new gear case driveshaft. Also doing the same thing. Spoke to SW, and was advised to re-order the part and contact tech line. I called whirlpool Tech line and spoke to Brandon SR# 7737043410. He advised to go ahead and re-order the care case for now but that he would document it in their system for further complaints. Ordering the part and rescheduled the customer to 8/14.; ordrng 1 W11449840 (Gearcase)"

"Arrived on site And inspected refrigerator and found freezer is 30? and fresh food section is 57, took pictures. Exposed evaporator and found no frost pattern. Refrigerator will need a sealed system repair to correct issue will order all potential parts needed.; ordrng 1 R600kit and 1 Nitrogen and 1 W11567406 (Fc evap) and 1 W11578031 (Compressor) and 1 W11565768 (RC evap) and 1 TJ90SF8404 (Access valve) and 1 W10143759 (Dye drier)"

Arrived onsite for issue with the drain not pumping water. Determined the trap filter was clogged. Advised customer on findings. Unit is now operating as designed. Cleared clog. All checks good.

Arrived on site for refrigerator not making ice properly. Upon arrival found temps actual at 7 in fc. Found ice maker thermistor not register correct temps and replaced ice maker. Also found air gap in Ice door seperator. Rescheduled customer 08/15/23 to complete repairs. Ordering W11423789 ice door. ; ordrng 1 W11423789 (Ice door seperator)

Arrived on site and inspected cooktop and found left rear switch will not stop igniting. All other switches on harness are good. Customer experiences gas smell in the cabinet beneath the cooktop. Used bubble solution on all connections and did not see any leaking. Removed cooktop surface and bubble solutioned all connections on the interior of the cooktop and did not see any leaking. There may be a small gas leak in the wall but no other evidence where it could be. Will need to bring back switch harness.; ordrng 1 W11561439 (Switch harness)

Arrived on site for not draining. Upon arrival inspected unit and found knock out plug still attached to disposal. Removed knock out plug. Test unit and is operating as designed.job complete

Arrived onsite for washer making noise. Upon arrival inspected unit. Customer had a recording. Noise was happening during wash cycle. Inspected and found debris in between washplate. Cleared debris. Tested and found no noise. Unit is functioning properly. Job complete

"Arrived on site to diagnose dishwasher not drying dishes. Examined unit and found no rinse aid was found at the time I checked it. Dishes are mostly dry, but water is sticking to the tub and door. Tested unit and found no error codes. Ohmed out heater and found 13.2 ohms, showing good heated. Ran Amp draw during diagnostic and confirmed heater I'd puller proper amperage to heat. Advised customer this is working as designed under efficiency standards the unit was made under. Advised customer to use all high temp options, use the rinse aid, and to run hot water first to achieve the best results. Unit working as designed at this time. Call completed."

"Arrived on site found blower wheel is freewheeling during cycle. It is not removing air and dryer interior is too hot. Will need motor, blower wheel, blower wheel housing, and seal to ensure repair on next visit. 7736988644; ordrng 1 W11549461 (Motor) and 1 W10888146 (Housing) and 1 W11596046 (Seal) and 1 WP697772 (Blower wheel)"

"Arrived on site to inspect dishwasher rack broken. Upon further inspection, I found the customer had the upper rack sitting outside of the unit. I found the upper rack adjuster wheels were broken causing the rack to fall. I removed and adjusters and placed the rack back into the unit and re-installed the rack stops and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for mullion issues, tested unit found moisture control is on but mullion condensates temperature at 58 degrees, tested mullion and found it reading open, replaced mullion and advised customer to monitor, if issue persists then a control will be needed, at this time job complete"

"Arrived on site for unit not powering on. Upon arrival, inspected unit. Found breaker is Tripped. Restored power to unit. Unit powers on, preheated bake to 350. During preheat oven Tripps breaker. Test broil and broil is operating correctly. Found that once oven is heated and you preheat bake with oven already heated, the relays do not switch on and off like on a cold preheat. Unit is operating off a Square D GFCI breaker. Gave customer information for breaker tripping nuisance for Square D breaker manufacturer. Service pointer# W11525530. Job complete"

Arrived on site to install parts ordered. Installed new blower and tested. Unit is now operating as designed. Job completed.

"Arrived onsite for a ice machine that has stopped making ice. Upon testing I found that the unit would not fill with the water filter installed but would fill will hood water flow with the filter uninstalled.which points to a defective filter, the customer had an extra filter so he installed it and I tested the unit and found the unit operating as designed at this moment."

"Arrived on site and found ice production is good, customer is experiencing a whistle noise during operation. Found Ice production is good and I observed all functions I have ice machine and did not hear any excessive noise. Sent videos to KB/service management and icemaker is quiet. Reported no issues found to tech line, job complete.7737044321"

Arrived onsite for unit still shaking. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Ran auto test and all passed. Ran regular load and completed wi5 no excessive shaking. Called tech line for assistance spoke to Derrick. SR#7737044760. Discussed what would be considered normal operating vibrations/ sounds and excessive. Unit is operating properly. Noises were due to extended drain hose tapping against the back panel of the unit as it drains and spins. Job complete

"Arrived on site to test unit for freezing items in RC, customer stated that items are freezing on top shelf, Tested unit found vent completely blocked off and items pushed back against back wall, explained to customer how air flow needs to be in refrigerator and blocking air flow will cause items to freeze on top shelf and other spots in RC, damper is cycling properly and unit is cooling as designed, at this time job complete"

Arrived onsite for unit with a burnt terminal block issue causing failure to run. Used terminal block to complete the repair. All else checks good. Advised customer on findings. Advised on repair.

"Arrived on site to inspect refrigerator door gaskets. Upon further inspection, I found both RC door gaskets badly torn and the left RC door switch cam broken (photos). I removed and replaced the RC door gaskets and musing my heat gun, I shaped/molded the gaskets and recommended the customer leave the doors closed for approximately 3-4 hours to allow the gaskets to mold to the door and chassis. Both doors are currently sealed properly. I am ordering the left RC door switch and scheduled return service for 08/14/23. No water leaks observed during service.; ordrng 1 W11291138 (Left RC door switch)"

"Arrived on site for no t cooling. Upon arrival, found unit is hot in both boxes. Compressor clicks on runs for several seconds, only buzzes and pulls 11 amps. Need to replace compressor. This is a R600 system. Ordering compressor, nitrogen, R600 kit. Access valve, Uv dryer, and weighed 2 hours. Office to reschedule ; ordrng 1 W11574734 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve)"

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit not washing the dishes. I ran a diagnostic test and found the was motor not running. Will need to replace the sump&motor. I replaced it with new one and found it defective leaking water from the seal at the pump. Will need to order a new one and test for leaks. Office to reschedule when parts area available. ; ordrng 1 W11613479 (Sump&motor)"

Arrived on site and found no interior lighting in microwave. Customer also has experienced display saying open/close door when attempting to be used. Showed customer how door switches can failed to engage his door is not closed properly. Observed microwave work properly five times in a row. Will need to bring back Cavity bulb and transformer.; ordrng 1 W11238401 (Transformer) and 1 W10886919 (Lamp)

"Arrived on site for not cooling. Upon arrival ran diagnostics and all test passed. Ran components test and all passed. Compressor runs and pulls correct amperage. Found hissing coming from evaporator. Need sealed system repair. . This is a R600 unit and contains 60 month warranty. Ordering compressor, evaporator, access valve, Uv drier, nitrogen, R600 kit, and weigh 2 hours. Customer requesting return asap. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evaporator) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Weigh2hours (Weigh 2 hours)"

"Arrived onsite for unit leaking. Pulled unit and observed. Found unit leaking in wash cycle from where gasket and inner door meet. Called tech line for assistance. Spoke to Chris -SR#7737029179. Tech recommended Replacing inner door and gasket. If it does not fix, replace tub as last resort. Tub itself is not leaking . Set for Monday the 14th. 2 hrs. Unit must be tested on a normal cycle for min 15 minutes to insure its not leaking. A Auto diagnostic test will not accurately show leak. ; ordrng 1 W11559689 (Inner door panel)"

Arrived onsite for a refrigerator that is making a noise at times. Upon arrival and testing I found that the noise was coming from the damper I replace it and tested again and found unit operating as designed.

"Arrived on site. Found filter not fully entering filter housing,adjusted filter housing ran diagnostics all test passed diagnostics good water flow,recirculating pump working water drained into pump,drain pump powered on and drained water,compressor powered on good frost formation. Ran a normal operating cycle ice forming on evaporator plate. Recommended to only use whirlpool authorized water filter."

Arrived on site for broken door switch and doors out of alignment. Upon arrival inspected unit and found right door switch has failed. Need to replace switch. Replaced switch W11123941. Test unit and is operating as designed. Also found unit is not leveled correctly. Found unit is on unleveled tiles. Customer will need to shim front left of unit. Job complete

"Customer stated they were able to remove filter. No service provided, no fee collected."

"Arrived on site to test unit for not completing cycles. Found error codes f8e1(no/long fill) and f7e5(shifter fault). Found fill valves had sediment build up, found with slightest vibration latch would engage/disengage consistently. Replaced valve assembly, latch and control. Unit now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for not drying properly. Found unit venting is restricted from wall to exterior. Unit failed vent test. Advised she would need to have maintenance clear ventilation to exterior. Job complete.

"Arrived on site for noise complaint. At time of visit unit running no odd noise from fans,power cycled unit only odd noise from from ice door motor opening and closing,installed new ice door motor. Motor will make noise while closing to make a tight seal on ice chute."

Arrived on site for unit mute while setting is on. Test unit and there is no sound pressing keys or when timer is done. Found unit is not on WiFi. Connected to WiFi. Power cycled unit and test. Preheat oven and unit sounded when ready. Ran a cook time of 2 minutes and Unit is now responding. Job complete

Arrived onsite for a washer with a broken part. I found the door strike broken and stuck in the latch. I removed the broken piece from the latch and replaced the strike. I ran the service diagnostics cycle and the machine completed the cycle and worked as designed. Call complete.

"Arrived on site for washer needing previously diagnosed rebuild. Upon arrival reconfirmed failure and installed rotor/stator motor as well as clutch, slider and harness. Reassembled and tested unit. Found no leaks and washer could agitate as designed. Call complete"

Arrived on site to test unit for not washing. Found error f4e3(wash motor not engaging). Verified voltage and recommend sump replacement. Office to reschedule. ; O-emld tckt

"Arrived on site and inspected range and found tenant is experiencing intermittent AFCI breaker tripping. Turned on oven to preheat waited for it to reach 200? and then turned on all elements and breaker never tripped. Shared service pointer W11525530 with tenant, Issue tenant is experiencing is likely AFCI nuisance tripping.Documented with tech line no issues found with range. 7737027441"

"Arrived on site to install previously diagnosed and ordered parts. Due to the sump/motor failure (F7E1) and float switch failure, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for a refrigerator that is missing leveling feet. Upon inspection I found that this motor of refrigerator does not have leveling feet just rollers/wheels. I also found that all wheels wheel good, I adjusted the door/chassis to get the doors to matchup properly and help with sealing."

Arrived onsite for a refrigerator not cooling correctly but the freezer seems ok. The customer stated the refrigerator started cooling a little better this morning. I found the FC completely packed with product not allowing any air movement. I did find air blowing into the RC but not a lot. I removed all of the product from the FC and inspected the evaporator. The evaporator was defrosted but there was ice in the drip pan and one of the return tubes from the RC was ice up and the supply tube was halve iced up. I removed the ice and the unit is working as designed. All door gaskets are sealing properly. I explained to the customer that there has to be room between the product and the evaporator cover and rook between the ceiling and the front to allow proper air movement. Call complete.

"Arrived onsite for dishwasher not completing cycle and leaving items dirty and wet. Upon arrival inspected unit. Found lower spray arm failed and will need replacement. Ordering arm. Unclear as to if housing is failed so bringing pump. Also found heater not energizing and confirmed with 4/2 heater failure. Bringing Heater, control, lower spray arm and possibly the wash motor. Set for Friday the 11th.; ordrng 1 W11550888 (Lower spray arm)"

"Arrived on site to inspect dryer not heating. Upon further inspection, I used my vent test kit to test the airflow to the unit and the first 2 tests failed (photos). When I removed the vent tube from the back of the unit, water and wet lint came out (photo). I cleared the water and lint with my shop vac and tested the airflow with the vent tube removed and the unit passed. I straightened the tube and reattached it to the unit and retested and again the test failed. I recommended the customer have someone check the vents for any clogs or potential damage to the vent tube going to the roof. I tested the unit to make sure it is heating properly and the unit is operating as designed. Contacted techline and spoke to Robert and advised of the complaint and my findings. Robert advised thst the customer would need someone to check the vents going to,the roof and provided SR#7737037348. No repairs needed at this time and no lint observed within the unit during service, job completed."

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"

"Arrived on site to install previously diagnosed and ordered part. Per techline recommendations, I removed and replaced the blower motor assembly and tested and unit remains dead/no operation. I removed and replaced the capacitor and retested and the lights came on briefly and when I went to test the blower, the lights turned off and the unit went dead again. I tested voltages at the junction box (123V) and filter board (123V). I tested continuity to all harnesses and all were good. I removed and replaced the filter board and retested and it remained dead. Removed and replaced the UI control and retested and still no operations. I contacted techline and spoke to Chris and advised of the repairs made and current status. Chris recommended replacing the filter board and UI control again at the same time and advised info would be documented on previous SR#7736689613. I advised the customer of the situation and all my testings and techlines recommendations. I am ordering the filter board and UI control and scheduled return service for 08/11/23. Once the controls are replaced and still no operation is, returning tech to call techline to get documented and proceed from their recommendations. Unit left unplugged for safety"

"Arrived on site and replaced drain pump, installed high drain loop and mounting brackets. Ran diagnostics with no issues. RO drainage was corrected on arrival. No leaks detected. Unit currently working as designed. Job complete."

Arrived on site for range not turning on. Upon arrival confirmed failure and found terminal connections to oven not tighten at all and loose which lead to L1 side of connector burning up. Was able to repair wiring and reassembled and tested unit. Found range working as designed. Call complete

Arrived onsite and replaced the LR orifice holder and reassembled all parts and pieces. Unit is now operating as designed. Some ignitions lag due to old part ware. In event of ongoing symptoms ALL MANIFOLD PARTs except the left rear manifold will be needed.

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised the unit is washing fine, but near the end, it will leak water at the bottom of the door on the left side. I inspected the tub/door gasket and found the upper left corner of the tub/door gasket is pushed inward when it should be pushed outward with the door open (photos). I found the right upper corner is pushed outward as designed. Also found a dry water streak down the left side of the gasket. Using the tub gasket from call 386476, I removed and replaced the gasket and tested and unit is operating as designed and no further leaks from that position. No water leaks observed at the end of service, job completed."

"Arrived on site and inspected microwave/oven combo and found oven door sticks out on the left-hand side. Uninstalled oven a few inches to make sure it is not twisted. Also removed door disassembled it and attempted to replace hinge but prescreened hinges are not correct. Will bring back correct hinges, and both front and rear door panels if needed; ordrng 1 W11617223 (Frame glass) and 1 W11296036 (Hinge) and 1 W11296037 (Hinge) and 1 W11600222 (Door glass)"

Arrived onsite for unit not powering on. Upon arrival. Inspected unit. Found no power to unit. Inspected and found supply switch off. Turned on and tested. Unit is now functioning properly. Job complete

"Arrived on site ,replaced cycle tstat ,coils and flame sensor . . Ran temp check . All checked normal. Cleaned lint out of cabinet. Recommended having exterior vent looked at again . Job complete"

JBZFL30IGX00 GP arrived on site to inspect ice maker not making ice. Upon inspecting the unit i found that the door frame was misaligned causing the door to not make contact with the cabinet leaving the FC door open and a damaged trim. Placed the unit into diagnostics and ran the ice maker harvest test and the unit passed. Ran the ice maker water valve test and the unit produced an FF code. Removed the ice maker to inspect and turned the ice maker fill tube heater on and gave it a few minutes and ran the valve test again and water was produced. Reassembled the unit and ran all tests again and the unit passed. Ordering trim for the door. Office to contact customer for return service. No water leaks observed during service.; ordrng 1 W11299811 (Trim) and 1 GCO (GCO)

Arrived onsite for unit over temp by 40 degrees. Upon arrival inspected unit. Customer had inspection and inspector found temperature discrepancy. Used temp gun to record temperature. Notified customer that this is an inaccurate method. Used thermal coupling to record temperature. Found unit at 354 degrees when set to 350. Notified customer that unit is operating as designed. Job complete

"Arrived on site to diagnose wine cooler that was making loud noises when in use. Customer had 2 wine coolers ordered at same time, one of them was abnormally loud. I examined and listened to the unit for 15 or so minutes with the compressor running. Towards the end of the time I listened to it i could hear a slight popping that was refrigerant moving through lines and expanding, but that only lasted a few seconds and stopped. Customer will capture video if the noise returns and provide to the office. At this time I found no faults with the unit and it was working as designed. Repair completed."

JGC3536GS01GP arrived on site to inspect stovetop burners too hot. Removed the knobs and adjusted the flame. Placed the knobs back and tested the unit and it is operating as designed. No gas leaks detected during service.

MSC21C6MFZ05 GP arrived on site to inspect refrigerator not producing ice or water. Upon arrival I found the refrigerator in the dispenser lock mode. After holding the lock button for 3 seconds the dispenser unlocked. I tested the unit and found it working as designed. No water leaks observed during service

Arrived onsite for a refrigerator to replace the previous diagnosed part. The customer was not home but I spoke with Ms and she stated mr would install the new one so I dropped it off at the front door and took a photo. I called techline and spoke with Chris SR# 7737027532 and reported what had been done to get rid of the noise the unit had been making. Call complete.

Arrived on site and found customer experiences either door opening when other is closed. Recommended that doors be opened and closed at the same time to prevent this. Freezer door is operating normally. Job complete

"Arrived onsite and replaced compressor verified compressor operation, pulled vacuum for 20 minutes and charged system with 57g of r600a. Advised customer to observe normal operation before resuming use."

Arrived onsite and repaired unit according to the diagnosis. All else checks good. Unit is now operating as designed.

"Arrived on site to install icemaker ordered. Installed new icemaker and tested, unit is now operating as designed. Job completed."

Arrived on site for no drain Dishwasher. Found glass in impeller and parts of what looks like tweezers. Found couple of blades on impeller broken off . Replaced drain pump motor . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete TECH LINE IS DOWN a for training .

Arrived onsite for a dryer with the lint screen not collecting lint and there is lint on the wrong side. The lint screen doesnt fit correctly either. I ran a vent test and the vent tested good. I found the lint screen not fitting correctly. I replaced the lint screen with the new designed screen and it fits properly now. Call complete.

"Arrived on site to diagnose dishwasher not filling. Tested unit and found it.does properly fill, but is not pumping any water. Replaced sump assembly and retested. Verified all working as designed with no water leaks. Repair completed."

Arrived onsite for a washer that will not start unless you hold down the lid. Upon inspection I found that the lid would not lay flat when closed due to the hinges being warped. I replaced them and tested the unit and found unit operated as designed.

Arrived onsite and replaced the oven vent. Unit is now set to run properly. All checks good.

"Arrived on site for washer, inspected unit and work area. Description of failure was making noises. I ran a diagnostic test and unit was operating as designed. No leaks where observed during service. Job completed."

Arrived onsite for broil element replacement. Replaced broil element and tested unit. The broil function tripped the breaker in less than a minute. Advised customer on likelihood of GFCI incompatibility and nuisance tripping. Provided advice on steps to correct.

Arrived onsite for a cooktop to install a different filter to see if it fits correctly. The new filter was the prefect width but the max height is seven inches for it to fit and the new filter was nine inches. I spoke with SR and relayed the message to the customer that there is nothing else we could do on our end to resolve this issue because the engineers told SR that the filter we originally installed is the correct filter. The customer will take this up with the manufacture if any problems start appearing. Call complete.

Arrived on site for lights out and temperature issues in Rc. Upon arriving. Inspected unit found FC module is out. Replaced 1 FC module and FC all of the top RC lights now operate correctly. Checked FC temperature and is 1 degree. Checked RC temperature and is at 42 degrees. Found condenser coil completely blocked with sheet of dust . Cleared condenser coil and monitored temperature. Observed temp drop to 40. Uploaded picture on SD. Unit is operating as designed. Job complete

KOCE500ESS22 GP arrived on site to inspect F8E0 (not wired correctly) error code. Tested the voltages and they came out correct. Also found the unit correctly wired. Customer stares he had a fan error. During disassembly found ui was incorrectly installed causing a connector to fall out of place. I was able to temporarily repair the connector. Ordering part for return. Upon testing I could hear a rattling noise coming from the fan. Replaced the control board and the fan. Tested the unit and it operated as designed with no errors. Office to contact customer for return service.; ordrng 1 W11600634 (Control Panel)