Jerry is excellent
Pooja - Austin, TX
Roxana - Leander, TX
James was great! Very professional and explained everything to me.
Luis - Buda, TX
I felt bad that the issue was a simple switch of the breaker. Kevin was able to isolate the issue quickly and get me going. Thanks
Nancy - Wimberley, TX
Diego Gomez came to my home for a service call for my refrigerator as it wasn't defrosting. I had had a service man to my house on two previous occasions for the same issue. Diego diagnosed the problem and made the needed repairs very quickly. So far my refrigerator has maintained the proper temperature. I surely hope the problem has been resolved.
Kimbra - Elgin, TX
They were professional, on time courteous and fixed the problems. Thank you!!!
Good professional service
Viola - Waco, TX
The technician answered my questions thoroughly and solved the problems with the Maytag refrigerator.
great service, on time
Ken - Austin, TX
Jerrell - Kempner, TX
Thank You!!! You fixed my problem.
Dr. Danny - Cedar Creek, TX
Joseph is a real pro. He identified and fixed the problem right away. He is friendly and courteous. I enjoyed talking with him. He gave me some great money saving and maintenance tips to keep my washer going for years. I would request Joseph for any repairs I might need in the future.
Theresa - Brenham, TX
Appliance Express was able to identify why our dryer wasn’t heating. Great customer service.
Thank you for taking care of us. Your team did an excellent job communicating progress of our dishwasher repair.
Amy - Leander, TX
Great service; right on time.
Roger - Georgetown, TX
Courteous and efficient
Debbie - Austin, TX
Leo replaced our oven door. He explained the work, took care to protect my counters and cabinets and quickly accomplished the task at hand. At the same time, he answered my questions about my new appliances and directed me on how to get the remaining issues resolved.
Karen - Copperas Cove, TX
Really thorough and informative
Don - Austin, TX
Leo showed up to investigate a burning smell coming from our KitchenAid dishwasher. He quickly checked over the entire unit before determining there was some food stuck against the heater coil.
Michele - Bastrop, TX
Joseph was the technician who came and fixed my washer. He was friendly, professional, respectful, and efficient. I asked him to explain to me what he was doing (just so I could understand - being a woman and all - lol) and he did, respectfully and with enthusiasm. He had had a long, busy scheduled day and my order was one of his last - but, I felt he gave my job his full attention, honesty, and best quality service. I appreciated that very much. Than you, Joseph!
Repair of Washing Machine
Edwin - The Hills, TX
Brandon was professional and quick to solve the problem. He is a very good communicator and customer oriented.
Burney - Waco, TX
Constance - Driftwood, TX
Servicemen were great.. on time, courteous and most importantly, fixed problem. The 3 visits it took to fix my microwave was a bit frustrating (the need for a 2nd repair person, then incorrect part) but ultimately problem was resolved.
jerry stedman - Cedar Creek, TX
very very great service
Maytag check up
Willard - Austin, TX
technician very efficient, prompt and knowledgeable about problem. will definitely use this company again.
Very positive experience
Patricia - West Lake Hills, TX
Kevin did an excellent job repairing our aging washing machine. He arrived promptly, dealt with the problem quickly and efficiently, and offered me very helpful advice on the life of our machine and options for a future replacement. I've had more than my share of irksome experiences with appliance repairmen in the past, but my dealings with Appliance Express have so far been uniformly positive.
Nestor - Killeen, TX
The tech was very friendly and helpful. Mr. Adrian was quick to fix the problem.
So far so good
Ankun - Round Rock, TX
Dishwasher can drain completely now.
Great service, fast and professional
Jonathon - Killeen, TX
Jann - West Lake Hills, TX
Christopher - Copperas Cove, TX
Whirlpool Dishwasher Warranty Repair
Chris - Austin, TX
Moises - San Marcos, TX
Our technician was the most helpful person that has ever serviced our appliances. He was great and I am thankful he came to our rescue!
Thomas - Belton, TX
Jerry provided excellent service. He repaired my Maytag washer in good time and at a reasonable price. He also shared several tips to keep my machine running strong. Thanks, Appliance Express!
Highly competent reliable service.
Cedric - Lakeway, TX
Clif is a very knowledgeable technician who knew all about our Maytag branded appliance. And solved our gas leak problem.
On time, got it fixed, great service!
Richard - Austin, TX
Kevin arrived on time, immediately identified the problem and quickly fixed it. In and out in less than an hour! Don't really know about their prices since we're under warranty.
SB - Austin, TX
Joseph was great and knew exactly what it would take to fix my washing machine when the other tech I hired from a different company didn’t.
Louis - Killeen, TX
the tech that has been here several times to put in new parts ,he knows his job ,he is knowlegable and do all test to get to the cause of no ice,he explains problems as he see them to me,he takes care not to damage applicane ,he cleans up afterwards,he is an outstanding rep of your company.
Happy Home! Great JennAir service
Paula - Austin, TX
Cliff did a great job with securing our JennAir for great use!
Give Lou a raise
Chad - Georgetown, TX
Lou deserves a raise. If I was his boss and had the authority to give Lou a raise I would do it in a heartbeat. On time. Found the problem (an easy one to overlook) and made the necessary correction. Had my dish washer up and running inside of 30 min. GIVE LOU A RAISE!!!!!
Vernon - Georgetown, TX
Gerry C. was very professional, knowledgeable, and resolved our problem quickly.
Max Khan - Lago Vista, TX
Greg - Waco, TX
Dude was friendly and fixed my busted washer quickly.
James was Great!
Marianne - Georgetown, TX
We were very pleased with James and his professionalism and knowledge!
Thomas - Austin, TX
Appliance Express was quick to diagnose and fix the problem with our microwave. On-time and very courteous as well. Thanks!
Professional and Informative Technician
good customer service
Leah - Burnet, TX
Service was good all three times, however, it was a little aggravating that they had to come back for a third appt.
Luis is the best!
Michelle - Austin, TX
Luis is fast, efficient and very knowledgeable.
Brandon - Cedar Park, TX
Lou was great! He showed up on time, fixed the problem, and gave us helpful hints on preventative maintenance on our dishwasher.
Timely service and a qick solutin.
Martin - Pflugerville, TX
Wes was right on time and provided the solution we needed in minimal time. Great professional service. Than you.
Ice Maker Repair
Monica - Austin, TX
Service man was very efficient and professional. He fixed the problem and even went above his job duty to help me move the ice maker back inside.
Leslie - Leander, TX
Jerry is fantastic- while our issue wasn’t resolved- it’s through no fault of his! Just a horrible appliance.
Chris - Dale, TX
Technician was extremely helpful and took the time to thoroughly explain everything.
Diego determined the problem with my Maytag washer in no time. He also fixed the problem fast and efficient.
Sandy - New Braunfels, TX
Christina - Lago Vista, TX
James was very professional and repaired the ice maker in our new refrigerator in a minimum amount of time. He did a great job.
Great experience all around
Edward - Austin, TX
This call was for a warranty repair for a newer washer. Scott did some detective work and discovered that we had a bad outlet that blew up the control computer in the washer. He replace the computer and told us how to have the outlet fixed so we would keep having the same problem. Would definitely call him again for any appliance repair.
James - Georgetown, TX
Tech very competent and accommodating
Kathryn - Georgetown, TX
Jerry provided excellent service with amazing concern for solving the problem. He is professional and extremely knowledgeable! Two thumbs up (more if I had more thumbs!)
Did a great job
Larry - Canyon Lake, TX
Jonathan - Georgetown, TX
Knowledgeable technician fixed dishwasher
D.B. - Round Rock, TX
Lou was very professional and experienced
Paul - Cedar Park, TX
Larry - Killeen, TX
Did a great job recommend this man and company for any appliance repair work highly recommended
Great friendly service
Jennifer - Kingsbury, TX
Robert was punctual, kind and knowledgeable. I highly reccomend these guys!!
Diego is a highly skilled professional who quickly analyzed and fixed the problem with my cook top. Fast, friendly and exceptional customer service! Highly recommended.
Jerry - Wimberley, TX
Kevin was great. First of all, he wore booties over his shoes when he came in so as not to track outside mud and dirt into the house. He took the time to go over every aspect of the reported problem to make sure I was happy with the work being done. He also answered any and all questions I had, not only about the refrigerator that I had him out for, but for the dishwasher as well. Wish I could have him come work on all of my appliance issues.
Excellent Service and Timely Repair
Shay - Austin, TX
We have an extended warranty contract with Lowes on several appliances we purchased from them. When our fridge/freezer stopped cooling a day before New Year's Eve, Lowes initially scheduled service with another firm that had the first available appointment...but they never showed up. So Lowes rescheduled them for the next day; but when we called the firm to confirm their arrival, we discovered they were closed the entire first week of January. It was a frustrating experience to have repairs scheduled with a company that wasn't even open yet still allowed Lowes to book appointments. On Thursday, Jan. 3, Lowes scheduled our repair with Appliance Express but said the first available appointment wasn't until Monday, Jan. 7. This time, we heard back directly from the repair service the same day we spoke with Lowes. Appliance Express was very proactive in confirming our scheduled repair and verifying our model and serial number...and I was pleasantly surprised when they said they could squeeze in our repair on Saturday, Jan. 5. They gave us a 3-hour service window, and Luis called us about 20 minutes before his arrival so we would know exactly when to expect him. Luis was very courteous, professional, and knowledgeable. He completed the repair in less than half an hour, carefully rolling our refrigerator onto a plastic mat to avoid scratching our wood floor and promptly identifying the problem (the starter). He had the correct replacement part on hand and quickly swapped it out...by the time he rolled the fridge back into place, it was working perfectly again. From scheduling and confirmation to the actual repair, Appliance Express (and technician Luis Morales) exceeded our expectations. It was such a contrast from the other firm that left clients hanging while they were on a week-long New Year's break. We were extremely satisfied with all aspects of our repair service and would recommend Appliance Express to others without hesitation. If we require another repair under warranty, we'll be sure to request Appliance Express; and if any of our other (out-of-warranty) appliances ever need repair, Appliance Express will be our first call. Thank you for providing 5-star/A+ service!
Kevin - Buda, TX
Tech was on time after calling ahead, as expected. Great job as he found the issue immediately and took care of it.
KitchenAid Dishwasher Repair
Brian - Austin, TX
Paul with Appliance Express did a great job repairing my dishwasher. He came with the right part and completed the entire job in less than 30 minutes. It's been working great since the repair. Zero hassle, zero problems. Thanks, Paul!
Excellent from start to finish!
Ritchie - New Braunfels, TX
I was very satisfied with everyone that I had dealings with. From making the appointment to getting the work completed - Well Done!
Patricia - Austin, TX
Very professional. Fixed my problem. Nice Attitude. Hope if I have another problem, he is the on that will come.
Lynn - Kingsland, TX
Tommy does a fantastic job
Good service. No cost, still in warranty.
Geraldine - Round Rock, TX
The microwave fan would not keep running when Lou was here. He thought it was repaired, but after he left it started acting up again.
James - Georgetown, TX
The technician was very good at diagnosing and fixing the problem. The service fee was exorbitant and will prevent me from using Appliance Express again.
Amanda - Cedar Creek, TX
Bob - Horseshoe Bay, TX
honest and straight forward
Keith - Copperas Cove, TX
Cecelia - Austin, TX
The service was very professional, and Kevin was very courteous. He promptly identified the problem and got it fixed quickly. My appliance was still under warranty so there was not a charge.
Gary - Austin, TX
Clif is professional and knowledgeable and highly recommended.
Jody - Spicewood, TX
Austin - Austin, TX
Melody - Cedar Creek, TX
Dress - Austin, TX
Dish washer Repairs
John - Buda, TX
Competent and Courteous
Frances - Bee Cave, TX
Brandon came slightly prior to time scheduled, fixed the dishwasher in an efficient and timely manner, and was professional and courteous.
Richard - Austin, TX
Samantha - Manor, TX
I have used Appliance Express twice, and both times I had 0 issues. The experience was great, the technicians were knowledgeable, polite and prompt.
Freezer Ice Maker
Kayla - Bertram, TX
Stella - Austin, TX
Effective, punctual and polite
Notlob - Austin, TX
Mark - Blanco, TX
Showed up on time, was friendly, did a good job, then got out of our way.
Monica - Austin, TX
Dryer vent prob..knew exactly prob..fixed
Matthew - Pflugerville, TX
Knowledgeable, curtious and just pain awesome 🙂
Fast and timely
Charles - Austin, TX
Luis came on time, fixed me up quickly, and nuff said!
Ralph - New Braunfels, TX
Thank you for taking care of our appliance. You are so professional and timely.
Did a excelent jog in resolving the problem
Richard - Austin, TX
Andy - The Hills, TX
Please send paid invoice for microwave repair and estimate for gas stove repair
Mason - Wimberley, TX
Great job. Informative technician
Susan - Georgetown, TX
Prompt, courteous, informative and skilled technician. Would highly recommend!
Cindy - Austin, TX
Excellent service -covered shoes before coming into the house. Weather was horrible outside but he made his service call.
Alakh - Austin, TX
He didn't bore me as he made some jokes.
Melody - Austin, TX
Kevin was friendly, warm, and quick to fix the problem.
Amazing, friendly service
Jay - Austin, TX
Great Service - knowledgeable
Tammy - Austin, TX
Fast scheduling. Knowledgeable. Friendly. Explained what he was doing and got the job done quickly.
Melissa - New Braunfels, TX
Debbie - Austin, TX
Technician was friendly, courteous, and professional. The company kept me informed of delays due to bad weather, and Paul still made it to the house on time.
Lou did a great job
Bob - Leander, TX
Lou arrived with all the required parts to fix our refrigerator. He was very courteous, and professional. He did a great job ..
Lily - Austin, TX
Friendly, professional and knowledgeable
Blake - Cedar Park, TX
We had a positive experience with his service.
Robert - Canyon Lake, TX
Kathy - Austin, TX
Scott was friendly and professional as always. We were a bit embarrassed since we were incorrect in thinking the gasket was disintegrating again...Scott handled this impeccably. Appreciate his workmanship and his nice manner.
Great service and communication.
Terri - Austin, TX
Scott was very professional and friendly.
Jeremy - Round Rock, TX
Steve was awesome! Very professional and thorough, and took the time to explain what he was doing and why, as well as provide guidance on how to avoid a similar problem in the future.
Leslie - Dripping Springs, TX
Efficient curtious service
Kerry - Austin, TX
Tyler was on time, listened carefully to our issue then got right to work and knew what he was doing. He had the part we needed on hand and took no extra time getting the job done.
Helped us out just in time for Christmas!
Alicia - Austin, TX
When it seemed unlikely that anyone would be able to help us fix our oven before Christmas, Appliance Express swooped in to help save us at the last minute. They called to set up our appointment, remind us of when it would be, and let us know when to expect our service repairman, Leo. He arrived exactly during the window promised and called prior to his arrival to let us know he was on the way, then he helped answer our questions and walk us through the process of repairing our oven to prevent future problems (or in our case, clearing the error codes). We really appreciate the excellent service!
Matthew - Round Rock, TX
Technician was extremely helpful and even though the problem was the power to my home and not the dryer he offered some advice as to how to best utilize the new equipment
Professional service with a smile
Walter - Georgetown, TX
Since I worked in the service industry for 30 years, I know what to look for in a service tech. She was great. She new what she was doing. Always explained what was happening. She also was training a new employee. Was vary careful not to damage anything when removing the oven. You all have a great person working for you. Do not let her get away.
Amazing service and great information
Mario - Austin, TX
Joseph was the most pleasant repair professional we've ever had visit our home. He was courteous, accommodated our schedule and availability, and was very knowledgeable. He diagnosed and fixed a problem that previous repairmen had missed and then gave us an overview of our other appliances to help us minimize maintenance needs. HIghly recommend.
Kevin Bell, great service!
Shauna - Austin, TX
Kevin was knowledgeable, courteous and efficient. I normally don't like service people in my house but Kevin was an exception, much appreciated!
Dishwasher motor replacement
Megan - Austin, TX
Jerry provided great service
Kofi - Georgetown, TX
Was having issues with my KitchenAid refrigerator. Jerry shows up, quickly diagnoses the issue, and proceeds to practically tear down and rebuild the refrigerator with great dexterity. Refrigerator now works better than when it arrived new.
Dave - Round Rock, TX
Tom - Manor, TX
Thank you Wesley! Happy New Year!
GreTest appliance repairman I have ever met. Simply the best!
Larry - Horseshoe Bay, TX
Xong - Manor, TX
Tommy - Austin, TX
Kevin did a great job, very prompt and professional
Laura - New Braunfels, TX
Diego came out during the time frame given. Called first with a 10 - 15 minute arrival notice. Was nice, efficient, and professional. Diego impressed me enough that I kept the Appliance Express card for future use.
Job well done!
Bobby - Hereford, TX
Sherman - Burnet, TX
Tommy was professional and efficient
Kitty - Cedar Park, TX
Quick and great service!
Christina - San Marcos, TX
CP - Leander, TX
Kerry - Burnet, TX
Thomas was great call me ahead and was on time. Preformed needed service every timley
Mauricio - Wimberley, TX
Great Service and Friendly Tech!
Meetesh - Austin, TX
Very knowledgeable, great service!
Bob - Kingsland, TX
Ice Machine stopped working, Technician was excellent.
Mitch - Austin, TX
Ordered new filter for ice maker per machine notice. New filter did not fit so we called the service number on inside of door and made arrangements for service call. Service man Louis came twice because new filters did not work. When I called to ask him to come out the second time he told me that he has found that the filters themselves are the problem and removing them would probably solve the problem and it did. He was very knowledgeable, experienced, informative and professional. Why is it that the manufacture help desk doesn't suggest removing the filter? Louis told me he had reported the filter issue (removing it in order for machine to work) to the schedulers on a number of occasions. I told him it would have saved both of us time if the scheduler had just told me that. He asked who I spoke with I didn't recall. My experience with the technician who called on us (Louis) was great 5 stars. However, the people and repair company were either not informed or lacked the understanding to address the issue. If t
Rajaram - Round Rock, TX
Bob - Austin, TX
I was getting very worried. It was Christmas Eve, My fridge and freezer had been out for three days, everything was melting, your office was closed. I had a Christmas dinner scheduled and I was sure my food was going to spoil. Kevin arrived and saved the day.
Marilyn - West Lake Hills, TX
Very good service. He diagnosed the problem in 5 minutes and repaired it promptly.
Good service but stove still not working
Kirk - Lampasas, TX
Technicians were prompt and curtious
fast and great service
melanie - Austin, TX
Very pleased with service
Sandra - Seguin, TX
Great friendly service
Dianna - Dripping Springs, TX
I dont think Brandon took time to investigate the issue . The propane company clearly told that the appliance needs different head for it to burn more effectively
Mr. Cantu is an asset to your business: professional, courteous , respectful and clean.
Estanislado - Buda, TX
One thing I notice if the technicians would wear covers for the shoes, if people have carpet along the path is could be a problem, I have title, no problem
GREAT AWESOME SERVICE
Freddie - Kyle, TX
Leo was very professional and explained what happened and how to prevent that from happening!
Michele - Austin, TX
Luis is very professional and fixes all my appliance needs.
Great Service but appliance not fixed
Thalia - Cedar Park, TX
Lou was professional and he accomplished what he came here for in replacing control touchpad panel on Whirlpool Gold series wall oven. Unfortunately, within 8 hours E6/F2 error codes were back and oven still not repaired.
very good service
Gerald - Round Rock, TX
Lou was a very friendly person to work with.
Paul - Austin, TX
James - Austin, TX
Kevin was awesome! Great service, arrived on time, and was extremely friendly and professional. Was quite knowledgeable and not salesy. Completely out of his control but parts/labor was very expensive.
Mike - West Lake Hills, TX
Leo arrived right on time, did a great job and was very helpful.
Lou Soldan review
Daniel - Leander, TX
Lou was punctual, polite, organized, well educated on equipment and helpful with appliance advice. Thanks Danel Delgado
Joanette - Buda, TX
Appliance Express has good people/technicians. Leo and Brandon helped me out a lot with replacing parts of my oven and microwave after closing on my new home.
George - Georgetown, TX
Great Work Staff, Awesome Service
Cressandra - Austin, TX
Matt - Driftwood, TX
Very awesome service technician.
Britt - Burnet, TX
Knowledgeable, friendly and professional. Problem corrected first time.
Ronald - San Marcos, TX
Baird - Temple, TX
Great Service, as always!
Thomas - Leander, TX
Tracy - Austin, TX
Jason - Georgetown, TX
We were extremely pleased with the service we received.
Roland - Austin, TX
The service we received was excellent from start to finish. Courteous and professional. We will definitely call again and refer others.
Keitha - Georgetown, TX
very organized, professional business and repairman
Emily - Woodway, TX
great experience, organized, professional, personable repairman!
Michele - Kingsland, TX
Service representative was on time, friendly. He found and took care of the problem in short time. I have a warranty so unable to judge the cost of service.
Thomas - Robinson, TX
Technician was great and fix was simple.
Joseph was great
Ben - Del Valle, TX
Very knowledgeable service man
Brandon - Salado, TX
Better than expected
Elaine - San Marcos, TX
Technician Kevin was professional in appearance and demeanor. He was on time, polite, knowledgeable and efficient. He answered my questions and he fixed my refrigerator in record time. I was very pleased.
The tech was very thorough
Charles - Cedar Park, TX
my washer repair
Roy - New Braunfels, TX
great work and friendly people
Jo - Georgetown, TX
The issue was quickly resolved with my washer. I couldn’t have been more pleased.
Melissa - Round Rock, TX
I was given this number by Lowe’s and called. The woman who answered was very nice, super helpful. Got a technician scheduled to come out here in two days, considering it was the holiday which I appreciated. The technician was very nice. Explained right away what the issue was and how to prevent it in the future. Promptly fixed our dryer. Very professional. My only critique would be the price. $100 just for the call and then another $140 to replace the fuse and labor, which took all of five to ten minutes. A little pricey but aside from that, great service.
Al was super friendly, helpful, and kind.
Alisha - Woodway, TX
the dishwasher was much improved after Al worked on it.
Suzanne - Salado, TX
Frances - New Braunfels, TX
We really appreciate your service, after having to pay so much at the laundromat to wash & dry our clothes. It is nice not to have to go out to get our clothes done. Thank you.
Came prepared with right part. Great guy
Mark - Canyon Lake, TX
Marc - Dripping Springs, TX
Alberto - Leander, TX
Kenneth - Leander, TX
2nd Opinion on repair/replacement of microwave
Michael - Austin, TX
Matthew - Austin, TX
It was great service! Very fast and methodical!
Tom - Killeen, TX
Slow and took 3 trips was with out a refrigerator for around 2 weeks
Professional and knowledgeable
Leo - Georgetown, TX
The service was under warranty so that's what my rating is based on for the 2nd question below.
Great service, wealth of information and advice!
Cass - Austin, TX
Paul Ready was capable and fast. He identified and adjusted issues I didn’t know existed, while repairing the primary problem. He also educated me on features and best use of ALL my kitchen appliances. I get better service from all of them, and look forward to longer from them as well, thanks to Paul.
Stephanie - Belton, TX
Xavier - Kyle, TX
Kevin was fast and cleaned up after himself. They service was great.
Juliana - Leander, TX
Keith - Copperas Cove, TX
Great Organization & Service
Garland - Austin, TX
I really liked the organization and experience with the Appliance Express office staff and with Steve when he came out to the house. Steve showed me what he found and why it wasn't related to the appliance itself and recommended a course of action. Unfortunately, for me the problem is still not fixed after calling Home Depot back and having the install team come back out. I am having to hire a plumber myself to see about getting it fixed. But that doesn't really have anything to do with Appliance Express.
Paul - Georgetown, TX
Before the tech came out they felt like a part had to be ordered. The problem was with the power and not the microwave. I understand the need to be able to fix a problem on the first call, but this solution would have been better handle if the tech came out first.
ice maker died
James - Georgetown, TX
Great Service, very knowledgeable of the appliances...
Peggy - Georgetown, TX
Great experience, awesome service and the Service Tech was very knowledgeable...
KitchenAid refrigerator service
HKA - Canyon Lake, TX
Ellen - Georgetown, TX
Al R. was a professional from the start to the end of his maint visit. I’m very pleased with his performance b
Ronald - Austin, TX
Leonardo checked the Dish washer and found the leak . went to his truck and brought back the part and installed in minimum time . He showed me on the old part what was leaking. I am very satisfied with the work .
Melissa - Austin, TX
Great service ans they csme and on xmas eve. Who does that? So grateful.
Very personable technician and very knowledgeable and I am grateful for whirlpool 's service.
Silver - Canyon Lake, TX
I appreciate the product support and will definitely share my experience with everyone I know. Thank you all.
Phillip - Canyon Lake, TX
Service call was scheduled expediently and service provider arrived on time. Repair was conducted professionally (allowing me time to clean under the appliance in the process!)
Carolyn - Wimberley, TX
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for a washer with a crack in the basket. I found the top of the wash plate cracked. I replaced the wash plate. Call complete.
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for a washer that is giving an F3 to and not washing clothes properly. Inspected unit and work area. Placed unit in service diagnostics and found an F3 E2 (wash ntc open or shorted) error code. Tested ntc sensor from control and found it out of range. Replaced heater assembly with ntc sensor and tested unit. Unit is operating as designed. Call complete.
DISHWASHER KENMORE 665.13293K116 Arrived on site to test unit for unit not draining. Test unit and found pill stuck in drain motor. Removed pill test unit and unit test good job complete
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for fridge continually beeping and not cooling. Inspected unit and work area. Found the fridge powering on and off constantly, and the UI not responding. I gained access to the hv control and replaced new. Powered the unit back on. The on and off cycle slowed down and would happen every time the compressor start device was engaged. I powered the unit of and replaced the start device. Powered the unit back on, and it went through start up just fine, compressor and evaporator fan came on with no issues. I tested if the unit would dispense water and ice, bot are working. Tested UI operation, all tested good. I tested the freezer temp to make sure unit is cooling. Tempera is dropping. Unit is operating as designed no water leaks detected."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for not dispensing ice . Found yoke on dispenser motor spinning freely . Ice bin damaged again . Cubes look normal and no clumping . No eve since of valve leaking again. Ordering dispenser motor , yoke , spacer and ice bin . Please call to set return visit . No water leaks detected at time of service . ; ordrng 1 W11185686 (ICE BIN) and 1 W11378860 (SPACER) and 1 WP63052 (IMPELA ) and 1 WPW10317991 (motor)"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for refrigerator that is not cooling properly. Inspected unit and work area. Found frost buildup over the entire back wall. Placed unit in service diagnostics and tested thermistors, evaporator fan, and defrost heater. All tested and operated as designed. Advised customer that the unit was probably left open where the evaporator was pulling in a lot of moisture and the defrost heater could not keep up with the frost build up. Customer advised that their kids do not close the door quite frequently. Advise customer to defrost the unit manually and unit should work as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRS325SDHV01 Arrived on site to determine cause of freezing food in the fridge. Found unit to have been overloaded during incident. Advised customer on use and care. All checks good. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL MZD2766GEB "arrived on site to install previously diagnosed and ordered parts. Due to the ice door failure and the bracket being broken, I removed and replaced the bracket, ice door kit and two screws they were missing. Tested the unit and it operated as designedNo water leaks observed during service, job completed."
DRYER LG DLE1101W Arrived on site to replace main control for dryer. Replaced part and tested unit. Found all is functioning properly at this time.
WASHER MAYTAG MVWC565FW2 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both motor and control and tested unit in a manual spin. Unit started making a knocking noise after about 15 seconds. I called tech line again and spoke to Leon SR# 7727556559.
DRYER WHIRLPOOL WED6620HW0 Arrived on site to install previously diagnosed parts. Replaced User Interface and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for FC not cooling. Tested and inspected unit and found FC and RC not cooling properly. Checked amp draw and found 0.98 which is normal. Pulled evaporator cover off and found no frost pattern and ice ball on top right side.No water leaks present at time of service.
DRYER WHIRLPOOL WED5000DW1 "Arrived on site to install element in dryer, installed element and tested dryer, heat and glow returned. All functions worked. Job complete"
OVEN KITCHENAID KOCE507ESS08 Arrived on job for complaints of error codes. Called tech line and they recommended testing voltage and door switches. Switches and voltage good called back to tech line and they said to replace harness. ; ordrng 1 W11132989 (HARNESS ) and 1 W11157180 (HARNESS )
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for fridge not dispensing ice. Tested unit and found motor not turning. Removed ice bin and tested the dispenser. The motor was turning but sounded abnormal. I replaced to motor and test the ice dispenser, unit operated as designed. Job complete."
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived onsite and found unit operating with loud damper. Replaced damper. Unit is now operating as designed.
DISHWASHER WHIRLPOOL JDB9800CWP2 Arrived on site to diagnose a dishwasher that is not responding to controls. Found control panel shorted. Replace control panel under one year appliance express warranty. Tested unit and found all is functioning properly and no leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for no ice. Found frozen fill tube,customer is going to defrost fill tube."
WASHER WHIRLPOOL WTW8000DW5 Arrived on site for washer LF code. Tested and inspected unit and found failed water housing. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER AMANA NTW4516FW3 "Arrived on site ,for latch light staying on. Ran diagnostics ,only error code was over suds . Unit past test wash . No issues with unit found . Did instruct customer to be careful of the amount of soap and be sure it’s HE. Also instructed on using clean cycle . No water leaks detected at time of service . Job complete ."
DRYER MAYTAG MEDX655DW1 "Arrived on site for customer complaint of timer not advancing, found faulty timer, I replaced timer, unit tested good.
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site for dishwasher not working. Tested and inspected unit and found loose connection. Reconnected and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
DRYER MAYTAG MEDB835DW4 "Arrived to inspect dryer not starting.Confirmed the complaint and found the fuse, cutoff and dryer repair kit were all defective.Removed and replaced all and unit tested as designed.Job complete"
OVEN KITCHENAID KEBS109BSS01 "Arrived on site and inspected oven and found temperature sensor has failed. job complete"
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for cooling complaint. Unit not holding correct temperature when set for 38 and 0. Removed evaporator cover found good frost pattern,replaced thermistor,replaced damper control and main control."
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site to install previously diagnosed parts. Installed parts and tested unit. All operations are normal. No water leaks present at time of service.
OVEN WHIRLPOOL KODE300ESS00 "arrived on site to install previously diagnosed and ordered part. Due to the inner door glass breaking from performing self clean on the lower oven door, I replaced the glass and cleaned all remaining glass pieces from the door. Tested door and it’s operating as designed. Job completed."
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite and found unit to be leaking from door gasket due to pet hair. Cleaned and advised customer on cause. All checks good. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL KSSS42QDW00 Arrived on site to diagnose a refrigerator with a leaking water dispenser. Found dispenser line not fully sealed at valve. Resealed line and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site to inspect refrigerator RC section with condensation building up on ceiling and door and pooling below. Upon further inspection, I tested temps in the FC=10 & RC=42 degrees. I found ice built up at the back of the ice maker housing at the back wall and condensation on the underside of the housing. Also found where water was pooling under the crisper drawers. When I removed the fascia, I found where the ice maker housing was not pushed back all the way as the portholes at the opening of the ice maker housing weren’t visible. I removed the housing and removed and replaced the adaptor and placed perigum in the gaps where the adaptor and housing meet. When I placed the housing back into place, I was able to push the housing back and see the portholes and mounted tightly. Also was able to get the ice chute gasket adjusted so it doesn’t crimp when closing the left RC door. I checked the FC door gasket and found it to be sealing properly.I
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and replaced broken glass. All checks good. Unit is now operating as designed.
RANGE WHIRLPOOL WEG515S0FS2 Arrived onsite and installed control panel to repair scratch. All checks good. Unit is now cosmetically correct.
REFRIGERATOR WHIRLPOOL WRT318FZDB05 "Arrived on site and inspected refrigerator didn’t find any excessive noise, inspected compressor and evap fan and didn’t find any issues. Didn’t find any frost buildup or condensation. Couldn’t duplicate customer experience, refrigerator doesn’t have any water connections, job complete"
DRYER WHIRLPOOL WGD5620HW0 Arrived on site and inspected dryer and found it is rattling again, previous repair recommended by service pointer W11378591A lasted for a month. Re-did,doubled up sound pads in between motor mount and base of dryer, reported to tech line customer experiencing the same problem. 7727598377"
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site for range console damage. Inspected unit and found damaged console. Removed failed part and replaced with new. Tested unit and all operations are normal. Job complete.
REFRIGERATOR WHIRLPOOL WRS571CIHW01 "Arrived on site for fridge being out of temp. Did a temp test on the freezer and it showed 0 degrees, temp started to go up, because the system went into a defrost. Checked all sensors and settings. Everything checked good, I did change defrost from adapts defrost to basic. Unit is operating as designed. Job complete."
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site to inspect oven for console non cooperation, upon inspection found the oven working to specs but customer stated that the touch panel will reset itself intermittently, ordering console, office to reschedule ; ordrng 1 W11107237 (CONSOLE )"
DRYER WHIRLPOOL WED8200YW0 Arrived on site to diagnose a dryer that will not turn on. Tested unit and found open thermal fuse preventing power from reaching motor or heater. Replaced thermal fuse and tested unit. Found all is functioning properly at this time. Also verified proper airflow through unit.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to install previously diagnosed housing, fitting and heater. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and replaced door. Unit is now cosmetically correct. All checks good.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and replaced door. Unit is now cosmetically correct. All checks good.
WASHER WHIRLPOOL WTW8040DW2 "arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil, I removed and replaced the gearcase and clutch and calibrated the unit. Tested the unit in diagnostics and it operated as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRS571CIDM Arrived on job for complaints of filter stuck. Found the housing damaged and not releasing filter. Replaced housing and test. No leaks detected at time of service.
MICROWAVE JENN-AIR JMW2430DS02 Arrived onsite for unit giving F2E1 error code. Turned on unit. Got F2E1 error code after a minute. Replaced UI control panel. Tested unit. Unit test good. No issues at this time. Job complete
DRYER GE GTDP490ED5WS "Arrived on site to diagnose dryer that was not able to run due to an issue in the timer. Performed diagnostic and found timer to be failed internally, and free spinning with no engagement. Replaced timer and retested. Unit is now engaging and functioning as intended. Call complete."
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived to inspect odd noises from refrigerator.Stayed on site and checked all aspects of the unit and couldn’t duplicate the issue.Job complete All water lines were dry at the time of service.
DRYER MAYTAG MEDB855DC3 "Arrived on site to inspect dryer for steam in console, found f4E1-E2-E3 called Techline to. Diagnose and check voltage, found all parts of dryer worked correctly and heating, found blower wheel broken ordering blower wheel to fix issues place on cancellations Sr # 7727599232. ; ordrng 1 697772 (BLOWER )"
DISHWASHER AMANA ADB1400AGB1 Arrived on site to replace spray arm. Replaced spray arm test unit and unit test good job complete.
OVEN WHIRLPOOL WFE540H0AS0 Arrived on site and found unit not heating properly. Tested resistance on the bake element found open. Installed new bake element found unit working properly. Job complete.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite and found unit had a UI control screw missing. Replaced screw. Now unit is operating as designed. Advised customer on repair.
DRYER WHIRLPOOL WED560LHW0 Arrived onsite and used pad to mitigate sound. Unit is now operating as designed. Maintenance adjusted back baffle. All checks good.
OVEN GE JGRP20BEJ1BB "Arrived on site to install previous diagnosed parts. I gained access to the igniter and replaced new. Tested the oven and bake would still not work. I checked voltage from both the bake and broil relay on the control, and showed no power. I tested power to the unit just to be sure and showed 120v to the unit. I will have to install a new control panel and control board to complete this repair. I called the property maintenance, . I am ordering the faceplate WB27T10587, and control WB27X27461. Office will have to schedule return.; ordrng 1 WB27T10587 (FACEPLATE) and 1 WB27X27461 (CONTROL)"
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived to inspect ice maker issues.Found the ice maker heater is defective and not heating the ice before ejection.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete"
MICROWAVE KITCHENAID KMBS104ESS02 Arrived on site to test replace control board. Replaced board test unit and unit test good led time is good job complete.
DRYER MAYTAG MEDC215EW1 Arrived on site for dryer not heating. Tested and inspected unit and found failed cutoff. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
WASHER WHIRLPOOL MVWB765FC2 Arrived on site to diagnose a washer that is not responding to controls. Tested unit and found shorted control panel. Replaced panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
REFRIGERATOR KITCHENAID KBFA25ERWH01 "Arrived to inspect unit not cooling, found compressor and all fans running, found compressor warm, found evaporator completely dry. Unit had lost Freon, unit will need compressor and evaporator replaced to repair ; ordrng 1 12002041 (kit,evap) and 1 CNOTE (AUTHO ) and 1 CNOTE (2HR) and 1 TJ40SF8404 and 1 W10309989 (compressor) and 1 WPW10143759 (dryer)"
REFRIGERATOR WHIRLPOOL WRS588FIHZ Arrived on site for icemaker not making ice. Gained access to the ice maker and found ice build up preventing the icemaker from cycling. Cleared out the ice blockage and found icemaker damaged. Replaced icemaker and inspected fill tube. Fill tub is up damaged it’s no blockages. Job complete.
COOKTOP UNKNOWN JED4430WB01 Arrived on site for items falling down grease trap on down draft . Removed items . Blower is functioning properly job complete .
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to install previously diagnosed parts to resolve defrost issue. Installed new UI and PCB to resolve. Evap motor was not present. Checked the installed Evap motor and harness and tightened all connections. Retested once parts installed and compressor came on. Set unit to standard defrost mode.All is now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for temps above normal . Found frost build up in freezer . Gasket on freezer has started to sagg allowing warm air in fZ . Frost building up on freezer evap . Also ice building on rails . Will need freezer door and both rails . No water leaks detected at time of service . Customer is aware on time frame on door . Please call to set return . ; ordrng 1 AUTHO and 1 LW10547320 (dor-fip ss FZ) and 1 W10625067 (bracket LEFT) and 1 W10625068 (bracket RH )
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for a refrigerator tripping the circuit breaker about 30 seconds after it’s plugged in. Mr stated that one time it will trip about 30 seconds after it’s powered up and the next time it will run for hours before it trips. I powered the refrigerator and tested it. All components were working and the breaker didn’t trip. I ran a forced defrost and the heater was drawing around 4 amps and the breaker didn’t trip. I started monitoring amp draw on the compressor and after about 30 minutes it had climbed up to 2.98 amps and stayed there never changing. The compressor started getting warm. I called techline and spoke with Scott. Scott stated the compressor should be running just a little over an amp and advised tested the windings and if they were good to replace the inverter. He stated the inverter could be bleeding voltage to the other winding causing the issue. I tested the compressor windings and both showed 14.5 ohms. I changed the inver
WASHER KENMORE 796.404489 "Arrived on site and inspected washer and found customer is experiencing 0E error code. Found drain catch is clear, drain pump Motor is running but impeller is not turning. No water leaks from connections at time of service, job complete"
WASHER WHIRLPOOL LSB6400KQ1 "Arrived on site for washing machine not going through a full cycle. I tested the lid switch for continuity, switch is failed it is showing constantly open, even after switch is engaged. Ran unit through a rinse and spin cycle. Heard a grinding noise and the basket was not spinning. I gained access to the motor and gear case, found the couple between motor and gear case is damaged. I am ordering the coupling 285753A to complete the repair. I left the brackets and screws for the motor and pump taped to the top of the motor. Left the unit unplugged due it not being useable right now..; ordrng 1 285753A (COUPLING )"
DISHWASHER WHIRLPOOL WDF530PAYM7 Arrived onsite and installed fill valve and All else checks good.
WASHER WHIRLPOOL WTW5000DW1 "Arrived to inspect unit leaving wet clothes, found shocks is good condition, found drain working properly found hard sway in basket at top speed, spindle seems true, basket will need replaced ordrng 1 CNOTE (OFFICE RS) and and 1 W10752719 (basket)"
RANGE WHIRLPOOL WFE505W0HB1 Arrived on site to replaced switch. Replaced right front switch test unit and unit test good job complete.
DRYER WHIRLPOOL WED5000DW1 "Arrived to inspect unit within smoke from back, found power cord was not fully secured causing short, was AB,e to repair unit and harness with block kit. And tested good"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived to inspect unit not making ice. Found ice in mold. Found ice fan weak, replaced and tested properly.found control not sending voltage to heater in molding, found heater only receiving, 28v when activated. Unit will need control to repair ; ordrng 1 CNOTE (AUTHO) and 1 W10843055 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site and tested operation found no error codes. Upon further inspection noticed freezer evaporator had ice build up on it. Found fresh food evaporator completely frozen. Recommended customer to unplug unit and thaw for at least 24 hrs with doors open. Job complete
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site, to install previously diagnosed and ordered parts. Due to the FC evaporator frosting up and the ice maker failing, I removed and replaced the Evap fan motor/harness, HV control and UI. I found the ice maker was functioning properly and did not replace it. Tested unit and it is operating as designed. Level the unit. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for water dispensing while getting ice. Called tech support per tech support need to replace ui control and both paddles,found freezer led defective ordering all parts recommended. File #7727595573; ordrng 1 W11205083 (LED MODULE) and 1 WPW10346924 (PAD)"
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived to inspect unit with door falling, found pads failed, replaced and tested properly
REFRIGERATOR LG LMX25981ST Arrived on site to perform sealed system repair on the refrigerator. Found compressor not running due to failed start relay. Replace start relay from personal stock and also replaced light assembly for RC. Tested unit and found all is fully functional at this time and compressor is not needed. No leaks were found after services were performed.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=8 & RC=50 degrees. I find a large amount of frost built up around the FC cabinet at the opening and around the inner door. No signs of a gap in the door gasket, but did find where the door panel is separating in the upper left corner at the gasket. I removed the frost/ice from the FC section and advised customer of my findings. I am ordering the FC door in black and sealer for the gaps in between the chassis and cabinets around the doors.No water leaks observed during service, job completed.; ordrng 1 LW10599399 (dor-fip BLACK) and 1 WP482338 (adhesive)"
WASHER MAYTAG MHW8200FW0 "Arrived on site to inspect washer for not starting, upon inspection found the washer do3s start but console doesn’t register detergent drawer, replaced ACU and retested. No problems found. Job complete"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of unit not cooling properly, found evidence of unit defrosting in freezer and ice droplets, customer stated they packed the freezer full as can be, maybe the door didn’t close all the way. Unit tested good at time of service and temperatures were accurate."
DRYER MAYTAG MEDB755DW2 "Arrived on site for dryer not spinning or heating. Ran diagnostics and found fault code F4E4 L2 power failure. I tested the wall outlet and was getting 120v on L1 to Neutral, 11v L2 to neutral, 240v L2 to L1 (see season quick pic). Unit is not getting proper voltage. I advised customer have an electrician come out."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived to inspect refrigerator odors.Found all components of unit work as designed.Went over basic cleaning and maintenance procedures with customer.All water lines were dry at the time of service.Job complete
WASHER LG WM2277HB Arrived on site for customer complaint of unit not draining and door not closing. Found hinge needs replacing and failed drain pump. Ordering hinge and drain pump. ; ordrng 1 4775ER2002A (HINGE)
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived to inspect to inspect unit with evap frozen, found bimetallic sensor was corroded and shorted, had to replaced fan to complete repair and seal bimetallic. Tested properly"
DRYER WHIRLPOOL WED4815EW1 Arrived to inspect dryer drying issues.Found the cutoff was defective.Removed and replaced it.Reassembled and unit tested as designed.Job complete No excessive lint buildup observed
FREEZER LG LSXS26386S/00 "Arrived on site , replaced main control . Ran diagnostics all checks normal error code is gone . No water leaks detected at time of service . Job complete ."
WASHER SAMSUNG WA50F9A7DSW/A2 Arrived onsite for unit making a noise during normal wash. Tested unit. Unit test good. No leaks at this time.Job complete.
DRYER WHIRLPOOL WED4850HW0 Arrived on site to diagnose a dryer that is not heating. Tested unit and found wiring burnt at terminal block. Terminal block assembly will need to be replaced to complete repairs.; ordrng 1 279318 (terminal)
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Arrived onsite for refrigerator that is intermittently leaking. Inspected unit and work area. Customer advised the leak she called in about only happened once this past week before the first time it happened back when she bought it. Found no water residue or leakage anywhere. Checked drip pan and found it full. I asked the customer if they had left the door open or if they had any frost on the freezer. She said they had about a week ago when they had another child over for a few days. They said the frost evaporated but then they noticed water a few days later. I explained that the unit was probably defrosting the excess moisture and was overflowing due to the moisture being too much for the unit to handle. Unit is working as designed. Went over user care guide and call complete.
REFRIGERATOR LG LSXS26326S/00 "arrived on site to inspect refrigerator no cool. Upon further inspection, I checked the temps in both compartments and both were very warm 50+ degrees. I found all fans operating but the compressor was making a loud grinding noise. Customer advised that the noise gets louder. I advised the customer that the compressor is bad and the unit will need a sealed system repair. Am ordering the compressor, evaporator, main control, access tube, dryer CNOTE-2HR JOB, CNOTE-AUTHORIZATION, CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. No water leaks observed during service.; ordrng 1 4J00977P (ACCESS TUBE) and 1 ADH73150210 (DRYER) and 1 ADL74760901 (EVAPORATOR ) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 CNOTE (AUTHORIZATION ) and 1 CSP30020886 (CONTROL) and 1 TCA38151706 (COMPRESSOR)"
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site for ice build up in freezer. Found gasket not sealing to cabinet adjusted door and seal checked door operation good checked door seal good.
RANGE AMANA AGR5330BAB3 Arrived on site for range leaking gas. Upon arrival customer informed that is not the issue. Issue is that both front burners are not igniting properly. Found failed burner heads and caps. Ordering needed parts. No gas leaks present at time of service.
MICROWAVE WHIRLPOOL WMH76719CS1 Arrived onsite for unit not heating getting open door error code. Looked at unit. Top switch was not holding properly. Went to replace switch. Found that switch in box was broken. Could not replace switch. In the process. The control to the unit went out. Not allowing the unit to work
MICROWAVE WHIRLPOOL KOCE500ESS08 Arrived on site to replace harness. Replaced harness test unit an dunit test good job complete.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on job for complaints of freezer iced. Found the freezer door bowed not sealing in center. Will order door. ; ordrng 1 W11301143 (DOOR)
REFRIGERATOR MAYTAG MRT118FFFE04 "Arrived on site for customer complaint of noise issue, found knocking noise coming from refrigerant entering evaporator. Ordering noise dampening padding. ; ordrng 1 2215468 (insulation) and 1 CNOTE (OFFICE TO RESCHEDULE )"
VENTHOOD UNKNOWN UVL6036JSS0 Arrived onsite for a vent hood with the lights flickering on low setting for a second opinion. I confirmed the previous techs findings with 124VAC to the LED’s on the high setting and 62VAC when on the low setting. I explained to the customer that this is what the unit will do when it is turned on low setting. I called tech line again about the issue and spoke with Mark giving him SR# 7727514270. Mark stated again that this is normal operation
REFRIGERATOR WHIRLPOOL ET18GKXDN00 "Arrived on site for fresh food temps warmer then normal . Found evap covered in frost choking air flow . Found defrost timer not advancing to defrost . Replaced timer , checked and found heater working . No water leaks detected at time of service . Job complete ."
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for customer complaint of loud noise, found noise coming from valve, I replaced valve, unit tested good."
DISHWASHER WHIRLPOOL MDB8859AWB2 "Arrived on site to install previously diagnosed parts to resolve a stopped dishwasher. Removed old control to install new, and found a melted part of the connector where it meets the control board. Wire itself looks good, but board seems to have shorted. Advised customer that wire does seem good, but we may need a wiring harness if the issue repeats.
WASHER BOSCH SHP865WF5N Arrived onsite for unit making noise. Tested unit. Found no water movement in unit. Cleaned out food stuck in filter for motor to spray water. Could not duplicate loud humming issue. Tested unit. Unit test good. No leaks at this time. Job complete.
OVEN GE JGBP33SEM1SS "Arrived onsite for a oven that the entire outer glass fell off the door, customer has all the parts, and it’s not broken. I found the outer door glass panel had separated from the lower bracket and it fell off. The outer glass is not broken but it separated from the bracket that secures the door at the bottom to the inner door. The outer door needs to be replaced. Ordering WB57K10114 GLASS DOOR ASM. Office will need to RS the call because supplier shows 0 in stock.; ordrng 1 WB57K10114 (GLASS DOOR ASM)"
DRYER ROPER RED4440VQ0 Arrived to inspect burning smell from dryer.Checked operation and found the customers 3 prong outlet seared and was damaged causing the loud pop and burning smell.Breaker was tripped half way.Customer will contact an electrician for repairs on outlet.Job complete
WASHER MAYTAG MVWB835DW5 "arrived on site to inspect washer off balance. Upon further inspection, I placed the unit in diagnostics and calibrated the unit. I placed the unit in diagnostics showing no error codes and tested and the unit operated as designed. I contacted Techline and spoke to Bruce and advised of my issues and findings. He advised to test using 6 towels on rinse & spin and see if the towels get off balanced. Provided file #7727603938. Tested unit again and it operated as designed. Customer advised the unit was time jumping as well. The time jumping could be due to the unit not being able to sense the load to go into a spin cycle. I removed and replaced the main control and calibrated and retested. Unit is operating as designed. I referred the customer to their owners manual regarding clothing/items placement before starting a wash. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID krfc302ess00 Arrived on job for complaints of temperature in refrigerator too cold. Found the control not accurately reading temperature from sensor. Replaced control. No leaks detected at time of service.
WASHER WHIRLPOOL WTW8500DC0 Arrived to inspect washer leaking.Ran diagnostics test mode and found an OFF BALANCED LOAD error stored.Customer apparently washed and off balanced load causing a loud sloshing noise which resulted with water being thrown from tub and leaking from underneath.I service tested the unit and checked up the unit and found no functional defects.Cleared codes and found all water lines were dry at the time of service.Job complete
RANGE KITCHENAID KDRS467VSS05 Arrived on job for complaints of rear center burner parking even after light. Found the flame too small and not being sensed by igniter causing it to attempt reignite. Adjusted igniter to better position.
WASHER KENMORE 417.431422 Arrived on site for washer loose drum. Tested and inspected unit and found failed shocks. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for unit not draining correctly. Test unit and found drain motor working correctly and unit draining. Found water under filter as normal for gasket to stay moist.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator issues. Tested and inspected unit and found failed FC evaporator motor with harness and wire broke at door harness for pantry control. Office to schedule return trip. Instructed customer to defrost unit and how to do so safely as to prevent water damage risk. No water leaks present at time of service.; ordrng 1 W11170612 (harns-wire) and 1 W11249952 (motor-evap)
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for no power. Test unit and found bad connection to control board. Secured connection test unit and unit test good job complete no leaks present at this time.
DISHWASHER WHIRLPOOL WDTA50SAHZ "Arrived to inspect unit with broken upper rack, found adjusters broken, found unit needs revise kit for adjusters, ; ordrng 1 CNOTE (SOONER SERVICE IF POSSIBLE ) and 1 W10712395 (adjuster)"
RANGE GE PT7800DH8BB "arrived on site to inspect MW/oven combo oven not heating. Upon further inspection, I tested the unit on Bake at 350 degrees and found the unit would not heat properly. When I opened the door, I found the door latch not mounted properly and when the door closes the switch would move backwards showing the door not closing/engaging and allowing the unit to heat. Remounted the switch housing and tightened and retested and the unit is heating as designed. Average temp is 358 degrees. Job completed."
REFRIGERATOR WHIRLPOOL KRFF507HPS01 "Arrived on site for fresh food not cooling. Ran diagnostics fan motor not running,removed cover found ice build up around fan only removed ice build up ran diagnostics fan powered on,reassembled unit checked air flow to fresh food"
FREEZER GE FUF17SVDRWW Arrived onsite for a freezer dripping water out of the bottom left side. I found the suction line dripping water from the insulation wrap and air leaking thru the cabinet where the lines go thru. I sealed the cabinet with permagum and dried out the insulator. I reconnected the insulation with zip ties. I checked the evaporator coil and it was clear. Since mr stated it’s only happening sometimes I explained there could possibly be a defrost issue and explained what to watch for if it happens again.
OVEN IKEA IBMS1455DS00 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. Customer now wants microwave door replacement. Ordered part. Office to reschedule with customer. ; ordrng 1 W10721486 (door/mw)
WASHER MAYTAG MHW5500FW1 Arrived on job for complaints of door lock and drain pump running. Found the trap in rear of washer clogged. After replacement test operation. No leaks detected at time of service.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for no water entering unit, upon inspection found the water turned off to unit. Turned on water and retested. No problems found. Complete"
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for a refrigerator that is sweating between the RC doors and the deli drawers. I found the horizontal and vertical mullions cold. I found no voltage from the main control to the heaters. I ran service test 40 and 41. I found the heaters on in test 40 and in test 41 there was 121VAC to the heaters. I found the FC LED defective. The UI and FC LED need to be replacedOrdering UI & module.; ordrng 1 W11205083 (MODULE) and 1 W11387384 (CNTRL-ELEC)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to inspect refrigerator ice maker loud when filling with water. Upon further inspection, the ice maker began to harvest when I arrived and when the water dispensed, the valve was louder than normal. I removed and replaced the valve and retested and the unit is operating as designed and much quieter. No water leaks observed during service, job completed."
WASHER WHIRLPOOL MVWX655DW0 "Arrived on site to diagnose washer that would only agitate and not spin. Performed diagnostics and found error codes for off balance load, and basket spin speed error. Ran unit and could hear shifter click, but feels like it wasn’t engaging. Customer approved estimate for new shifter and cam. Replaced and retested but issues were still persisting. Only other part remaining in that system was the hub on the top side. Attempted to remove washplate to verify damaged hub which is now likely cause. Washplate was rusted and fused to the gearcase shaft and will not come out.
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to test unit for unit not draining. Test unit and found bad drain pump. Replaced drain pump test unit and unit test good no leaks and unit draining correctly job complete.
DISHWASHER KITCHENAID KDPE234GPS0 Arrived onsite for unit leaking water. Tested unit. Found that dispenser was not fully sealed against the door. Pressed on dispenser fully to seal properly. Tested unit. No leaks at this time. Job complete
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher not drying. Tested and inspected unit and found all operations are normal instructed customer on use and care and practice for best performance. No water leaks present at time of service.
REFRIGERATOR MAYTAG MFI2570FEZ02 Arrived to inspect ice maker issues and right door gasket concerns.Found the ice maker to be defective and right refrigerator door gasket has a tear and will need to be replaced.Ordering both gasket and ice maker.Office to reschedule with customer.Needs more work.All water lines were dry at the time of service ; ordrng 1 W10830055 (GASKET GREY FIP ) and 1 WPW10300024 (ICE MAKER)
REFRIGERATOR WHIRLPOOL ED5FHEXVB00 "Arrived on site to install previously diagnose parts. Inspected unit and work area. Removed old wire harness and three in one starting device. Installed compressor, filter dryer, coupler, and Wire harness and tested unit. Unit ran and had good pressures. Advised customer to give the u it 24 hours to come back to proper temperatures. Call complete."
FREEZER WHIRLPOOL WZF34X16DW01 Arrived on job for complaints of temperature too warm. Found no air movement in freezer. Removed back panel and found ice block the air flow. Ran diagnostics and found heater working replaced thermistor and removed ice from evaporator. No leaks detected at time of service.
WASHER LG WM2277HB "Arrived on site to diagnose a washing machine that is leaking, giving unbalanced error and shaking badly during spin. Tested unit and found hot water valve leaking onto motor assembly which has caused motor failure. Also noted all shocks worn out in unit. All shocks, rotors, stater, and valve will need to be replaced to complete repairs.ordrng 4 383EER3001E (SHOCKS)s and 1 4417EA1002Y (STATOR) and 1 5220FR2006H (VALVE) and 1 AHL72914402 (ROTOR)"
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site and found front panel with rust spots on oven door. Documented photos of damage Removed panel and installed new panel. Job complete
DISHWASHER KITCHENAID KDTM804KPS0 "Arrived on site to diagnose dishwasher with no power at control panel. Performs diagnostics and voltage checks. Found power present at outlet. Removed panel where cable connects to wiring, and found the power cable was not attached to the unit block. Removed wire nuts and attached the power cable wires to the terminal block of the unit. Retested and unit now has power and is working as intended. Call complete."
REFRIGERATOR WHIRLPOOL WRT311FZDB01 KD) Arrived on site and found unit not cooling in fresh food department. Checked the evaporator for frost build up. Found freezer evaporator frosted over. Steamed evaporator clean. Inspected unit for air leaks found fresh food door seal not sealing correctly. Corrected issue tested operation unit tests good job complete.
REFRIGERATOR LG LSXS26396S/00 "Arrived on site for customer complaint of filter not screwing into place, I found faulty filter head, I replaced filter head, unit tested good.
REFRIGERATOR WHIRLPOOL WRT318FMDM Arrived on site for damaged freezer door. Removed damaged door installed new door and nameplate checked door seal good
OVEN BOSCH DHG601DUC Arrived on site to convert cooktop to LP. Converted unit using kit homeowner provided. Tested unit and found all is working properly at this time
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived on site to unit #309 for damaged freezer door. Removed damaged door installed new door and nameplate checked door seal good
OVEN KITCHENAID KSGG700ESS1 "Arrived on site and inspected range and found F8E0 showing on display found black wire to cooling fan harness is loose/out of connector. Took one picture. Per customer request replaced control board anyway, set oven to preheat and took one picture, job complete."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to install previous diagnosed parts. Removed icemaker and disassembled icemaker and motor assembly. Installed new divider, motor, impeller and impeller washer. Reused all other parts. Reinstalled the icemaker and tested dispensing, icemaker is now dispensing ice. The icemaker cycled while I was in the home, ice dropped and it filled with water. Unit is operating as designed. Job complete."
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site today no say refrigerator that is not cooling. Tested unit and found start device for compressor failed. Replaced start device and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to diagnose dishwasher door that was contacting on the right side. Checked door and performed diagnostic. Found door was contacting right side access hole cap for side mounting. Removed cap, which cracked when removing it, and slightly bent metal to allow travel without contact. Door is now working as designed. Ordering 1 new W10795980 cap to ship direct to customer since old cap broke when removing. Call complete.; ordrng 1 W10795980D2C (cap)"
WASHER WHIRLPOOL WTW8500DC0 Arrived on job for complaints buttons not working. Found that the start button not responding. Replaced console and test. No leaks detected at time of service
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for customer complaint of unit leaking from broken hot water valve. I found broken valve, I replaced valve, unit tested good."
WASHER KENMORE 110.287227 Arrived onsite for unit not agitating or spinning. Tested unit. Found that basket and spin tub are both locked up and are not moving by hand.No issues at this time. Job complete
WASHER WHIRLPOOL WFW92HEFW KD) Arrived on site found machine locked up. With F6 E1 error code. Inspected motor control found it visibly failed. Installed new motor control. WPW10374126 Tested operation and found unit working properly. Job complete.
DISHWASHER FRIGIDAIRE PLD4555RFC0 Arrived to inspect dishwasher dispenser not working.Confirmed the complaint and found the dispenser is defective and will need to be replaced.Ordering 5304507354 dispenser.Office to reschedule with customer.Needs more work ; ordrng 1 5304507354 (DISPENSER )
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and found long fill error code only. Found cold water valve not filling properly. Ordering valve to repair. Advised customer on use and care. ; ordrng 1 W11210459 (WATER VALVE)
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived onsite and installed control, but symptom of ticking relay and heating failure unchanged. Called techline. Sr#7727595830 found disconnected wire and main interlock switch. Wire had grounded and blew fuse. Corrected wire. Ordering fuse to repair. ; ordrng 2 W10138793 (fuse)s"
OVEN KITCHENAID KEBS109BSS01 KD) Arrived on site tested thermal fuse found to have failed. Installed new thermal fuse tested operation found unit working properly. Job complete.
WASHER MAYTAG MHW6630HC0 "Arrived on site for torn bellow and leaking . Replaced bellow , tested unit. Ran quick diagnostics , All checks normal and no water leaks detected at time of service . Job complete ."
WASHER MAYTAG MVWB765FC3
WASHER WHIRLPOOL WFW6620HW0 Arrived on job to replace tub. After replacement test operation. No leaks detected at time of service.
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and found currently refrigerator is operating but there is no interior lights showing. Customer is experiencing intermittent times where the entire refrigerator will not function. Replaced control board and user interface but will need a new LED control to complete repair. Will also bring back LED modules if needed.; ordrng 1 W10830288 (cntrl-elec) and 7 W10908166 (module)s and 1 W11205082 (LED MODULE)
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived onsite for a refrigerator not cooling. I found the compressor extremely hot and the unit still charged. I replaced the compressor. I installed a low side service tap on the compressor and a UV drier. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.8 oz’s of R134A refrigerant. The unit is working as designed. I explained to the customer to wait at least 12 hours before loading it with product. Call complete.
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor coupler and dryer. Recharged unit and tested pressure’s. High side settled at 120 psi and low side sat around 2 psi. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Arrived on site and inspected refrigerator and found freezer door is damaged, replaced freezer door and it is now correct, job complete"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previous diagnosed part. Gained access to the control panel and replaced new. Got the unit connected to WiFi and customers whirlpool app. Unit operated as designed. Job complete.
DISHWASHER WHIRLPOOL WDF130PAHS1 Arrived on site to replace board test unit and unit test good job complete.
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for sound during washing, upon inspection found the lower wheel loose and rubbing against cover, tightened down screw and retested. No sounds present. Complete"
RANGE WHIRLPOOL WOS51EC0AS02 "Arrived on site for customer complaint of unit not responding after self clean, found blown fuse, I replaced fuse, unit tested good.
DISHWASHER MAYTAG MDB4949SHZ1 Arrived on site for dishwasher that won’t fail. Inspected unit and work area. Tested unit in a fill and found water barely trickling into the unit. Tested voltage going to the inlet water valve and found proper voltage. Replaced in the valve and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install previously diagnosed separator and add adhesive around top of FC cabinet. Removed failed part and replaced with and added adhesive. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived onsite and replaced icemaker and valve due to no fill. Issue corrected. All checks good. Unit is now making ice as designed.
REFRIGERATOR GE PFD28KBLCTS KD) Arrived on site and tested operation. Found overload tripping within 30 seconds of start up. Ohmed out compressor found to be good. Installed new overload and tested. Found unit working properly. Job complete