On arrival verified complaint of unit not heating bake element. Spoke to customer and found age is 1979. Spoke to service and confirmed no parts available due to age. Per service waived diag as a goodwill gesture. Job complete no parts installed

"On an arrival verified complaint of unit leaking water. Visual inspection found nothing, ran diag cycle and found external drain hose is leaking water. Ordering W11244231 drain hose. Reschedule for 8/30. No parts installed ; ordrng 1 W11244231 (Drain hose)"

"On arrival verified complaint of unit is too loud. Ran unit and found no abnormal noise during function. Added weight and still no issues. Room is very loud in general as even my voice echos and the machine really is amplified in this room, recommend sound dampening in this room as the acoustics are terribly echo inducing. Job complete no parts installed"

Arrived on site to install previously ordered part. Replaced motor. Test unit and is operas designed. No leaks present at this time. Job complete

"Arrived on site for not heating. Upon arrival, test polarity and is correct. Test unit and is operating as designed. Cannot duplicate issue. Job complete"

"Arrived on site to install previously ordered parts. Found several screws missing from different sections. Uploaded pictures on SD of screw placement. Test control and is good. Test motor and operates correctly but blower grinds on grill. Need to replace grill and blower. Returning previously ordered blower that is damaged in box. Also requesting parts research for missing screw. Ordering, blower, grill, and screws. Office to reschedule ; ordrng 1 W11100651 (Blower) and 1 W11099743 (Blower grill) and 1 Partsresearch (Parts research)"

Arrived on site to install previously ordered parts. Replaced damper and added nameplate to fc door. Also found waterline to filter is kinked. Straighten out hose and water system is now operating as designed. No leaks present at this time. Job complete

"Arrived on site to inspect refrigerator ice maker not producing ice. Upon further inspection, found that the motor inside the ice maker had failed. I replaced the ice maker and tested the unit. The unit is now operating as designed. No water leaks observed during service. W11284458"

Arrived on site to install previously diagnosed and ordered part. I replaced the ice maker. I tested the ice maker and it is operating as designed. I left the water supply off as I found it since the apartment is unoccupied. No water leaks observed during service. W11700250

"Arrived on site to install previously diagnosed and ordered parts per previous tech. Installed magnetron, capacitor, and diode. I tested the microwave and it is now operating as designed. W11256462 WPW10574736 W11495561"

"Arrived on site to install previously diagnosed and ordered part per previous tech. I installed control, ice box fan, and side UI. Upon pulling the refrigerator out, the water line began leaking. I informed the customer that the water hose is bad and will need to be replaced. And I left the water off. Unit is operating as designed W11330486, W11407678, W11533213"

"Arrived on site to inspect microwave not heating. Upon further inspection, I found that the latch was not making proper contact with on the switches. I verified this by referencing service matters with service pointer W11646951 Rev A. and will order the kit that will remedy this issue. I am ordering W11685626 (latch kit). I am scheduling the return service for 9/5; ordrng 1 W11685626 (Latch kit)"

Arrived onsite for oven door not closing properly. Customer stated felt resistance while closing the door. Notified customer that the hinges are spring loaded and will have some resistance. Tested and unit is functioning properly. Normal resistance due to hinge springs. Job complete. No parts used.

Arrived on site to inspect dishwasher with standing water in sump between cycles. Upon initial inspection I found that the drain hose to the dishwasher was not installed properly (without high loop) and also an RO system line is in conjunction with the dishwasher drain hose. In this configuration it can lead to a high probability of back flow into the dishwasher. I installed the drain hose correctly and placed the unit into diagnostics. I did not observe any error codes. I ran a test cycle on the unit and the test cycle went through without any issues. I advised the customer of my findings and that the unit is operating as designed. No parts installed no water leaks observed during service.

Arrived on site to inspect microwave turning on as soon as closing the door. Upon further inspection I found that the just the turntable was activating as soon as I closed the door. I found that the control was bad with a stuck relay. I also notice that the interlocks were not making good contact either the strike. I replaced the interlock as they could cause a separate issue in the future. I replaced the control. I tested the unit and the unit is operating as designed. W11552018 W11551558 W11551761

"1717Arrived on site for freezer door issues. Found resistance when opening and closing freezer door,replaced defective freezer track brackets,tested door operation unit working as designed. Used w11668671"

"Arrived on site for cooling issue and no ice. At arrival could hear loud noise from freezer compartment,noise is ice hitting evap fan blade,removed drawers found evaporator cover heavily incased in ice. Ran diagnostics heater powered on,diagnosed unit not entering self defrost cycle,will need to replace freezer fan motor,ui and main control. Uploaded picture of defrost issue. Customer will defrost unit before return visit. ; ordrng 1 W11249952 (Motor evap Frz) and 1 W11330971 (Ctrnl elect ui)"

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer advised that the performed a cleaning cycle on the unit and performed a wash cycle and it appears to be operating properly. I placed the unit in diagnostics and found the UI is still missing digits. Continued with testing and found no suds inside and the unit completed the testing cycle. Due to the UI failure and float switch issues found before, I removed and replaced the float switch and control panel/UI assembly and retested and unit is operating as designed. No water leaks observed during service, job completed. W11632700, W11545764"

"Arrived on site to inspect refrigerator ice dispenser leaking water. Upon further inspection, the tenant advised that when they close the FC door, water drips from the dispenser area. I checked the ice bin and found it full of ice and clumped at the front of the bin. I dispensed some of the ice and found water dripping from the ice dispenser. I tested the ice door and found it not sealing properly. I am ordering the ice door assembly and scheduled return service for 08/29/24. No parts installed. ; ordrng 1 W11678832 (Ice door assembly)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit unplugged and plugged it in and placed it in diagnostics. Tested the compressor and condenser fan and found them on. I took the unit out of diagnostics and allowed the unit to begin to cool. I found the FC evaporator not getting a frost pattern past the bottom three coils (photo). I checked the compressor and found it on, but not pumping. I am ordering the compressor, UV dye drier, access valve, R600, NITROGEN, CNOTE-2 HOUR JOB and office to schedule return service. Unit left unplugged for safety and no water leaks observed during service. No parts installed. ; ordrng 1 W11557671 (Compressor) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 R600 (R600) and 1 NITROGEN (NITROGEN) and 1 CNOTE (2 HOUR JOB)"

"Arrived on site for no ice. Checked icemaker mold,no water or ice in icemaker,checked temperature in icemaker compartment reading 7 and slowly dropping,ran diagnostics,freezer fan powered on,ran optics passed,ran ice box fan passed,E5 error code ran fill test failed. Removed icemaker housing,found heater no longer sticking to fill tube,replaced icemaker and fill tube heater. Power cycled unit ran harvest test passed,ran fill test passed. Used w11658802,w11087201"

"Arrived on site. Found a defective right side fresh food door gasket,removed defective gas,et installed new fresh food gasket,remolded gasket checked door seal good. Used 1 w10830274"

"Arrived on site for a wall oven. That is tripping the breaker. Inspected unit and work area. The customer advise that he has just moved in and that whenever they want to use either oven, the wall oven with tripped a breaker within five minutes during pre-heat. I tested the unit and confirmed the customers complaint. The customer has a double wall oven that is about 6 inches off the ground inside the cabinet. I did explain to the customer that because of the installation, I would not be able to pull the unit out without potentially causing damage to the front cabinet. I explain to the customer that they would need to make the unit accessible prior to service. The customer called his contractor and we discussed the matter. He asked if switching the oven over to a standard breaker would solve the issue which I explained it most likely would. The contractor stated that instead of having the unit pulled out and put back in, it would be cheaper for him just to replace the breaker to a standard breaker instead. We advised not to worry about any further repair at this time. Call complete. No parts were installed."

Arrived on site for a dishwasher that has rust on the outer door. Inspected unit and work area. I did confirm the customers complaints and went to replace the door. I found that the door sent with me was the inner door not the outer door. Ordering the correct door and rescheduled the customer to 9/4. No parts were installed.; ordrng 1 W11416371 (Door)

"Arrived on site for a washing machine. That is not spitting out clothes. Inspected unit and work area. I ran the unit through diagnostics and found an F0 E5 (off balance load) error code. I ran the unit through a diagnostic test and found the unit working and operating as designed. I checked the suspension and found the suspension was good. I did find that the flooring was wood, and when the unit was spinning, I could feel the whole floor vibrating. I called Whirlpool tech line and spoke to Jake SR# 7739786521. He advised that if the unit was empty and spinning, caused the floor to shake, the flooring would be exacerbating the off-balance issue. He advised that the customer should move this washer to a concrete style flooring to ensure that the unit does not go to far off balance. However, if not possible, he advised that off-balance loads may be more prevalent due to the flooring. Advice to make no repair at this time. Call complete. No parts were installed."

"Arrived on-site for range tripping breaker when oven is used. On arrival verified power supply was 246(L1-L2), 123(L1-N), 123(Lw-n), and 0(g-n). Found amp draw was 10-14amps to both elements and resistance was 22.3ohms(bake), and 16.4ohms(broil). Heated oven to 500degree on bake and instructed customer to allow unit for a combined total of two hrs from time of start up of oven on arrival. Found oven is working as designed"

"Arrived on site to test unit for dented door. Upon arrival found right oven door dented. Replaced glass door (W11315557), unit is now functioning as designed, job complete."

Arrived on site for dishwasher not washing. On arrival confirmed issue and found f4e3 in diagnostics. Found motor not operating and replaced it with w11025157 motor. Tested unit and found no leaks and dishwasher working as designed. Call complete

"Arrived on-site for dishwasher not turning on. On arrival found outlet supplying power to disposal, dishwasher and a secondary sink switch wasnt hooked up correctly with the adapters ring used to connect appliances. Adjusted power cords to outlet from disposal and dishwasher and found bo5 units working as designed with no parts needed. Call complete"

"Arrived on site for refrigerator with broken handle on door, on arrival found retainer screw in handle missing and replaced handle w10806512(1x), found door working as designed call complete"

Arrived onsite for Ice Machine not producing ice. On inspection the water stream was very weak. Gain access to the valve and found that it the motor was very hot to the touch. Installed a new inlet valve and now the stream is normal. The unit made a slab during service that was normal size. The Ice Machine is operating as design and no water leaks detected during service. W10897719

"Arrived on site to test unit for leak. Upon arrival customer stated when they were trying to install the filter they left that water on, when taking old filter off water started spraying. They installed the new filter, 3 days later a major leak appears in from the unit. RC compartment flooded and leaked water out. They immediately shut the water off and made a service call. Upon inspection found no visible damage or leaks. Turned valve on and tested all components, while running water dispenser no leak appeared. Also while running ice maker fill no leak was found. All tubing looked in good shape with no punctures. Removed filter, filter is installed properly and is sealing good. Advised customer to monitor unit, if unit starts leaking again to capture a video of the approximate location so we can further pinpoint where the issue is coming from. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to replace previously diagnosed parts. Upon arrival attempted to take off the washplate but washplate is seized to the gearcase shaft. Unit will need to have the washplate broken out in order to replace gearcase. Ordering washplate, no parts installed, rescheduled for 09/04.; ordrng 1 W10902814 (Washplate)"

"Arrived on site to inspect unit for spray arm not attaching. Upon closer inspection found spray rm broken, replaced spray arm. Found wheel mount broken will need to order and return. Rescheduled 8/30 USED WPW10498900; ordrng 2 WP8575897 (Wheel hub)s"

"Arrived on site to replace ui and ui cover diagnosed on previous trip. Found ui came with new cover, replaced panel ui, tested unit, unit is running as intended. No leaks present at this time. Job complete."

Found one led out in freezer . Replaced all led with module kit W11632139. All light are functioning properly . No water leaks detected at time of service . Job complete.

"Arrived on site to inspect unit for leaking at back right burner, leak found by gas company. Found unit leaking directly at burner, replaced off holder, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11590248"

"Arrived onsite for range for not heating. On inspection found error F2E0 and it was not listed as a error. Checked the thermal fuse and the elements and they tested good. I checked the terminal block and it was wired correctly. I installed a new control board and tested unit. Heated unit to 350? with no issues, customer said they could not even start the oven with the error. The range is operating as design. W11548749"

"Arrived on site . For fridge not cooling . Customer had reset breaker . Since service call was placed fridge has been cooling properly . Ran them checks and fz is @0 degrees , fresh 37-38. Unit is making ice . All fans working . No gaps found in gaskets . No frost or condensation build up. Could not duplicate any temp issues . No water leaks detected. Job complete ."

Arrived on site to inspect unit for not heating. Upon closer inspection found igniter failed and not glowing. Went to replace igniter found new igniter plug didnt match. Ordering correct igniter. Rescheduled for 8/ 29; ordrng 1 W11176454 (IGNiter)

"WFES3030RS0 Arrived on site for scratch on front door glass. Upon arrival, confirmed scratch on front door glass (picture attached). Proceeded to replace W11707151 glass door, W11399628 glass door and W11178521 nameplate. Tested unit and now unit is functioning as designed."

WTW4850HW3 Arrived on site to replace ordered part. Proceeded to replace W11038689 inlet valve. Tested unit on multiple occasions and now unit is functioning as designed. No water leaks detected at this time.

"Arrived on site to test unit for not cooling. Upon arrival unit was unplugged and customer stated unit hasnt cooled in a couple months. Used watt and amp reader to test how much power is being pulled during compressor startup. Plugged unit in, when compressor kicked on it pulled 1500 watts and 15 amps. Compressor has a locked rotor. Unit will need a sealed system repair. Unit is r134a. Requesting 2 hours for return visit. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W10309988 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye drier)"

On arrival verified complaint of unit not baking. On inspection found igniter screw was loose causing no ignition of fuel. Tightened and unit now ignites every time. If it happens again recommend screw and burner tube. Job complete no parts installed.

"WEE515S0LS3 Arrived on site for panel damage. Upon arrival, confirmed damage on left side (picture attached). Proceeded to replace new panel but part was damaged in box. Reordering W11542168 panel. Customer agreed to reschedule Aug 29th; ordrng 1 W11542168 (Panel)"

"On arrival verified complaint of noise during operation, on arrival customer stated unit hasnt made the noise all day. Inspected and found no excess moisture or frost. Temps are correct and all fans and compressor are running. Found right side gasket is torn. Ordering 2x gasket W10830162. Office to reschedule when available.; ordrng 2 W10830162 (Gasket fip)s"

Arrived onsite for complaint of water having leaked during manual defrost. No signs of water damage. Unit is operating properly and making temps at time of service following the replacement of the Ui. All checks good. No parts.

Arrived onsite and found the breaker tripped at time of service. Home owner said the oven had never been used since moving in. Determined also that there was no record of the previously discovered power supply issue having been resolved. Advised that the power supply issue must be resolved for the oven to operate properly.

Arrived onsite and found unit was in an emergency drain and reset the unit interface and calibrated to restore proper function. All checks good. No parts used.

"Arrived on site to replace previously diagnosed parts. Replaced filter assembly (W11235091) and ice maker (W11646196). When testing ice maker, ice maker got stuck in the break position and would not return home. After cycling power on the icemaker, icemaker return to home position. Ran another diagnostic cycle on the icemaker, passed all tests. Ran test 97, icemaker filled properly. Unit is not running as designed, no leaks detected, job complete."

"WFW560CHW4 Arrived on site for unit not filling and draining. Upon arrival, checked errors and stored F8E1 valve failure. Cleared error. Proceeded to check main water shut off valves and found hot water shut off. Turned valve open and re tested. Unit is now functioning as designed. No water leak detected at this time. No part replaced"

On arrival verified complaint of gas smell during bake ran bake cycle and found bake has to high of air flow for gas combustion. It is shooting the flame 2 inches off of the burner on the back right side. Adjusted the air flow of the burner and unit is now working correctly and no further gas smell is detected. Job complete no parts installed.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the icemaker and user interface and test of the unit and diagnostics. I found the icemaker did not overfill when testing the icemaker fill test. The unit is working and operating as designed. Call complete. W11557001 and W11533213.

Arrived onsite and found unit operating with failed compressor. Replaced compressor and uv drier and access port. Vacuumed and charged to spec. Unit is now running and cooling. Advised customer on repair.

Arrived on site to install previously diagnosed part. Inspected unit in work area. I replaced the inlet valve and tested the unit. I found the unit working and operating as designed. Call complete. W11595805.

Arrived on site for dishwasher not completing cycles or drying dishes properly. On arrival confirmed drying issue and found rinse aid wasnt being used but element was working as designed. Instructed customer on soap and rinse use and found no leaks during* tests. Call complete

"Arrived on site to diagnose washer making a clicking when when spinning. I was shown a video that shows a clicking when agitation is reversing directions, basically a whiplash clicking. Examined bottom end and found no abnormal wear or damage, and slider is working correctly. Advised this is normal action based on how the slider and rotor lock in and function. No abnormal noise or failures found, all working as designed. Call completed."

"Arrived on site with new parts previously ordered. Removed door panel. Replaced control. Replaced wire harness. Reassembled and verified operation. Call complete. W10737607, W10744902"

Arrived on site for microwave not heating. Found door closes and timer moves but seems like a switch doesnt engage. Touched door and high voltage circuit kicked in. Inspected and found screws were not properly secured and did not let door close all the way. Properly secured screws. Verified operation. Call complete. No parts.

"Arrived on site for washer shaking a bunch. Found f0e5, found tub moves on shaft. Evidence of oil on everything underneath. Agitator does not come off. Will need to be broken off. Will need to replace gearcase, hub, splutch, belt, actuator, capacitor, agitator. Office will call to schedule. ; ordrng 1 W10752283 (Agitator) and 1 W10528947 (Hub) and 1 Extratime (Extra time.)"

"Arrived on site for refrigerator not cooling. Freezer not getting as cold as it needs to. Unit making loud noise. Refrigerator temp is 45f, freezer temp is 11f. Found refrigerator coil frozen over. Incomplete frost pattern on freezer. 1 amp compressor draw. Suspect insufficient compressor. Recovered refrigerant. Replaced compressor, drier and coupler. Verified operation. Call complete. 162.36 Auth code: PXU3XW"

"Apt 264 Arrived on site for dryer cutting off after a min or too . Ran diagnostics all checked normal, no error codes . Ran dryer in both sense and timed dry . Unit would run for a minute or too then shuts down and goes dead at UI and will not start . Replaced control board W11733951. Unit is doing the same ,after letting set for a few mins unit would start again . Ordering motor and blower wheel . Return 9/3 . ; ordrng 1 W11378949 (Ui console) and 1 W11364931 (Motor) and 1 WP697772 (Blower wheel)"

Arrived on site for washer showing f6e3. Water valves working. Unit went through valves and drained tub. Motor does not turn. Verified spins freely by hand. Unable to access control for further testing. Will need 2 man to remove dryer and service washer. Office will call to schedule. ; ordrng 1 2man (2 man)

"Arrived on site ,replaced door motor and door WPW10546285, WPW10504458. Also replaced bucket sensor after testing eye . Found sometimes would read bucket full when nothing was blocking or interrupting beam W11629974. Ran harvest . All checked normal and ice door is shutting properly . No water leaks detected at time of service . Job complete"

"Arrived onsite for unit still freezing over in freezer section. Evaporator covered in ice. Ran diagnostic and found test 5 defrost sensor OL. Heater not energizing. Control, UI and defrost sensor and heater have all been replaced. Called tech line for continuing issues. Spoke to Art SR#7739533912. Pulled control and checked thermistors thur wiring. Found defrost sensor reading 40k ohms. Tech explained that that reading indicated no issue with wiring. Recommend ordering and replacing the Control and defrost thermistor at the same time. Says the Control is not recognizing the thermistor. Also said if possible Open complaint with parts distributor so that whirlpool will catch it on there end. When tested was done and power was restored ran diagnostic again and now circuit was complete and defrost cycle energized. Notified tech line and still recommended ordering parts and completing repair due to intermittency. Office to reschedule ; ordrng 1 W11742389 (Main control)"

"Arrived on site to replace gearcase, rotor, slide and clutch diagnosed on previous trip. Upon arrival bit broke off in screw holding rotor in place. Looked in truck for truck stock screw didnt find one. Will need to order and return. Rescheduled for 8/30 NO PARTS USED. ; ordrng 1 W10752189 (Scew)"

"Arrived on site to inspect unit for burners not igniting. Upon closer inspection found back left burner wasnt sparking at all. Replaced holder, tested unit, unit is now igniting all burners. Job complete. USED W11590060"

"Arrived on site to inspect unit for shaking during normal operation. Upon closer inspection found suspension failed causing unit to hop excessively. Also found lid broken and not latching unless pressing on lid. Housing holding glass cracked in various places. Will need to order and return. Replaced suspension tested unit, unit is no longer hopping. Rescheduled for 8/30 USED W11130359; ordrng 1 W11259006 (Glass lis)"

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

"Arrived on site to test unit for not heating properly, tested unit found broiler not heating, tested broil element and found it good, inspected control and found broil element relay shorted, replaced control and tested, unit is now running as designed job complete installed WPW10317343"

"Arrived on site for SAFETY MW smoke / burning smell. Upon arrival, inspected unit. Found diode has failed. Replaced diode and test unit by heating cup of water. Unit is operating as designed. Job complete"

Arrived to replace seized auger motor. Replaced and tested. Unit is now functioning properly. Job complete. Used w11671282

Arrived onsite for condensation accumulation. Customer stated issue was intermittent. Inspected and found lower right side of gasket warped. As door opens and closes the gasket is getting caught on the liner and folding over. This is allowing warm air to migrate. Called tech line for assistance. Spoke to Drew has me adjust the door by loosening the upper hinge screws and shifting the door. Then tightening the screws. It seemed to work for a minute but then started doing it again. Ordering Stainless door. SR#7739776593. Refrigerator door and badge. Office to reschedule ; ordrng 1 W11652980 (RC door) and 1 W11223753 (Name plate)

Arrived onsite for unit not heating properly. Upon arrival inspected unit. Issue is unit takes long to dry. Found cycle selections on eco setting. Unit is heating. Made recommendations to customer for a better drying experience choose timed dry 45min-1hr and turn off eco setting. Customer understands and will follow instructions. Job complete . No parts used

"Unit moved to 1319. Arrived onsite for unit not cooling. Tested and found Equalized pressure at 12psi. Also recorded -20/50 running pressure . Tried purging system to inspect for possible leak, restriction or undercharge. Found restricted dryer and refrigerant not able to complete cycle. Unit has aluminum cap tube. Will need to return with Compressor, drier, access valve, ordering evaporator, r600, nitrogen and need lokring kit. Spoke to SW and will attach couplings. Office to reschedule 2 hr ss. ; ordrng 1 W11562258 (Evaporator) and 1 2hrss (2 hr ss)"

"Arrived onsite to replace parts per last tech visit. Replaced Upper bin, Solenoid coil, Deli control, main control, UI, power supply and Led control. Ran fan test for icemaker, FC and RC , and ice maker. All components are functioning. Job complete."

"Arrived on site to install damaged outer door. Upon arrival, inspected unit and confirmed issue. Replaced outer door W11449081. Unit is operating as designed. No leaks pre at this time. Job complete"

"Arrived on site for will not complete cycle. Upon arrival,customer canceled at door. Job complete"

"Arrived on site for wash cycle not starting,upon arrival, inspected unit and found failed lid strike. Ran diagnostics and there are no other failures. Need to order strike. Office to reschedule ; ordrng 1 W11457841 (Strike)"

Arrived on site to install previously ordered part. Replaced belt and test unit. Unit is now tumbling and operating as designed. No gas leaks present at this time. Job complete

"WOES3030LS01 Arrived on site for rack food sliding. Upon arrival, customer stated the rack sags when pulling half way. Called techline and spoke with Brandon SR# 7739776269 advised customer to reach to safety team for a resolution. No parts replaced"

"On arrival verified complaint of catch on door is to stiff not allowing customer to close the door. Verified catch is very tight, replaced catch and it is now softer. Customer is satisfied. Job complete installed w11429587"

"On arrival verified complaint of to much ice, ran diag and found bin thermistor is erroring out. Replaced and error went away. Job complete installed wpw10511923"

"wrs321sdhz08 Arrived on site for control panel buttons not responding. Upon arrival, confirmed lights on UI are on but unable toggle to other buttons. Proceeded to replace W11518204 control. Re tested and now unit is functioning as designed. No water leaks detected at this time."

"On arrival verified complaint of wont advance cycle. Found error codes F6E3, F7E7. Cleared codes and replaced main and hmi one at a time starting with the hmi to allow mod Ser to transfer over. Once done ran diag test and confirmed all components are functioning correctly. Job complete installed w11621180 main control, and w11478525 console"

On arrival verified complaint of no heat. On visual inspection found diode was burned. Replaced diode and ran unit with magic lights unit is now functioning correctly. Job complete installed w11256462

"Arrived on site to install filter. Upon arrival, inspected unit. Instructed customer on filter replacement. Replaced filter provided by customer. Reset filter light. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to replace harness diagnosed on previous trip. Replaced harness, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11590537"

"Arrived on site to inspect unit for not running through full normal cycle. Upon arrival found error codes f2e1, f5e1, and f5e2. Found console, shorted key pad, will need to replace under 1 year warranty. Will need to order console and return. Office to reschedule. NO PARTS USED ; ordrng 1 W11366636 (Console)"

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which sounded like a metal on metal vibration and was very loud. Customer advised the noise was coming from the back of the unit. I placed the unit in diagnostics and tested the compressor in test 4. Once the compressor came on, the unit was quiet as designed. I tested the unit several times and forced a short cycle defrost and could not duplicate the noise. I removed the back panel to gain access to the compressor and found the filter drier in a position to where it could be touching the panel and vibrating when the compressor comes on. I pushed the drier, access valve and suction line back away from the panel and found the discharge tubing had come loose from the condenser grommet. I adjusted the discharge tubing with the grommet and retested the unit again and still could not duplicate the noise. I recommended the customer monitor the unit and if the noise continues to contact our office Monday morning. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect cooktop burners not igniting. Upon further inspection, the customer advised the front left and right burners dont ignite properly and the front left burner knob is not lined up. I found the front left burner valve stem badly twisted (photos). I tested all burners and found the front left and right take too long to ignite. I made the unit accessible and gained access to the burner valves. I removed and replaced the far left front and rear burner valve manifold and tested. Valves are operating as designed. I adjusted the front left and right burner heads and adjusted the flame heights on all burners and retested the unit and it is operating as designed. Allowed the customer to test and unit continued to operate as designed. No gas leaks detected during service, job completed. W11381267"

"Arrived on site to inspect unit for broken glass door. Upon closer inspection Ferguson the company who installed oven left with broken door. Contacted office to figure out what course of action to take. Per Selina, Ferguson will need to bring broken door back to be repaired. Office to reschedule. ; O-emld tckt"

Arrived on site to install new range side panel due to damage from install. Replaced left side panel and verified good fitment. Advised on burnout procedure if breaker trips. Unit working as designed at this time. Parts used - WPW10162245.

"Arrived on site to replace previously diagnosed cook top, verified damage, replaced cook top, job complete installed W11719704"

"Arrived on site and installed new freezer door and installed gasket kit. Verified proper fitment of door, no gaps present. Humidity in the home was at about 20%, which is low and should not create moisture. I did notice that there is a vent directly about the refrigerator blowing straight down which may be contributing, but temp seems fine. Customer will follow up if issue returns. Repair completed. Parts used - W11436967, W11159728 x2."

Arrived on site to install oven inner bottom panel due to excessive warping. Replaced panel and verified good fitment. Parts used - W11098799

Arrived on site for dishwasher with standing water Inside. On arrival confirmed issue and found drain pump was weak but trying to pump out water. Replaced pump w10876537 and tested unit. Found it draining as designed with no leaks. Also instructed customer to reattach RO system drain line to seperate area away form dishwasher Drain hose connection to prevent any pressure or backflow issues. U it works as designed. Call complete

Arrived on site to install feet on range. Installed leveling feet and adjusted all 4 to ensure a level surface and installation. Unit is operating as designed. No gas leaks observed during service.

Arrived on site for dryer not working. Knob doesnt turn timer. Qualifies for Service Pointer - W11693378. Removed panel. Replaced timer and knob. Timer came with new knob in box. Verified operation. Call complete.

"Arrived on site for washer not agitating or spinning out cloths. On arrival found all components except hub intact, found no rubbing or failure or oil around gearcase, cam, or belt. Found hub drive worn down completely and called techline Sr#7739776864. Was instructed to order W11385424 retainer, W10528947 hub because new retainer thats been installed isnt correct to type needed for commercial unit, added a test hub to washer and verified rest of unit works fine. Rescheduled customer for 08/30/24 to complete repairs.; ordrng 1 W10528947 (Hub) and 1 W11385424 (Retainer)"