We serviced a
GE REFRIGERATOR
Model ZISS420DRJSS
Near Austin, TX 78746
Luis
Job Details: 10/25/2022
"Arrived on site for no cool. No frost,evaporator cool to the touch,found no heat from discharge tube,pierced low side pressure reading below -10 psi diagnosed a leak in the system. Advised customer on process with a uv drier installed,installed a uv drier vacuumed system down,recharged system to manufacture spec checked low side pressure good. Customer to call back into office once temps rise and never drop back down; used 1 Wpw10143759 (Drier uv) from stock"
We serviced a
GE COOKTOP
Model JGP970SEK2SS
Near Austin, TX 78748
David S
Job Details: 10/25/2022
Arrived on site to install a Ge glass cooktop. I inspected the unit and work area. I found the cooktop cracked. I installed the new cooktop. Job complete.
We serviced a
GE RANGE
Model CGS990SET4SS
Near Georgetown, TX 78628
Lou
Job Details: 10/25/2022
"Arrived on site to inspect range oven broil fire. Upon further inspection, the customer advised that they were using the top oven and some butter splashed onto the broiler and started a fire and they were unable to get the broiler to work. I tested the upper oven broiler and the ignitor illuminated and within 20 seconds, the burner ignited. I could smell the butter burning off. I tested a few more times and each time the broiler came on. I tested the warmer/Bake function and it too is operating as designed.No gas leaks detected during service, job completed."
We serviced a
GE DRYER
Model DRSR495EG8WW
Near Cedar Park, TX 78613
Kimo
Job Details: 10/25/2022
"Arrived onsite for dryer that it not tumbling. Upon arrival I found that the motor was going out, To replace the motor cx agreed and I attempted to install new motor but I did not have the correct sized socket to get the blower wheel off and the tool I was using started to strip the blower wheel.
We serviced a
JENN-AIR COOKTOP
Model JEC8430ADS
Near Copperas Cove, TX 76522
David Z
Job Details: 10/25/2022
"Arrived on site to diagnose cooktop that has a dead front left burner. Tested unit and got no response from burner. Removed cooktop lid and examined element. Found broken coil on the element. Ordering 2 elements per parts sheet, elements need to be compared to existing to verify which is proper. ordrng 1 W10823698 (Element) and 1 W10823693 (Element)"
We serviced a
JENN-AIR OVEN
Model JJW3830DS03
Near New Braunfels, TX 78130
Andrey
Job Details: 10/25/2022
"Arrived on site to test unit for F2E1 error code, tested unit found power button is not responsive to touch and other controls, system displaying stuck key error code, cycled power but unit still exhibiting same error, need console to fix issue, customer accepted but will call Jenn air to see is he can get a concession or get his unit replaced since Console is on back order, ordrng 1 W11232121 (Console)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near New Braunfels, TX 78132
Andrey
Job Details: 10/25/2022
"Arrived on site to test unit for no heat, removed unit from wall and found slightly melted plug removed plug from outlet and found that it was arcing out, not receiving proper voltage in outlet, advised customer to get a electrician to address this issue, recommend replacing plug, outlet and breaker, TOD, elements and fuse tested good, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/25/2022
Arrived on site to test unit for heating element not working. Test unit and found unit not spraying water so for safety its turning the heating element off. Will need new sumpAnd motor
We serviced a
KITCHENAID RANGE
Model KFGD500ESS03
Near Round Rock, TX 78665
Cliff
Job Details: 10/25/2022
Arrived on site to diagnose a range with burners not lighting properly. Tested all parts and components and found no failures to unit at this time. Advised customer on burner cleaning procedures and no repairs needed
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS03
Near Austin, TX 78734
David S
Job Details: 10/25/2022
Arrived on site for water line stopped up. I inspected the unit and work area. I found the wall valve stopped up and the main water line clogged. I removed the restriction and reassembled the unit. It is now dispensing water and making ice
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS6
Near Austin, TX 78750
Paul
Job Details: 10/25/2022
Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the drain tube and removed all the ice from the FC and the evaporator drip pan.Call complete.
We serviced a
KITCHENAID OVEN
Model KEBK171SSS04
Near Harker Heights, TX 76548
David Z
Job Details: 10/25/2022
"Arrived on site to diagnose oven that was not prehwting past 372. Removed unit from cavity and checked elements. Found the bake element is open, and the broil is good. Replaced hidden bake element and tested. Verified all working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS7
Near Austin, TX 78731
Luis
Job Details: 10/25/2022
"#1225Arrived on site. Found frozen drain per service pointer installed updated drain tube,defrosted ice from drain checked water flow through drain good,part covered by manufacture.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78730
Vincent
Job Details: 10/25/2022
"Arrived on site for dishwasher, inspected unit. Installed new tub and transferred all old parts from old tub to the new tub and tested. Unit is operating as designed. No leaks were observed during service. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Waco, TX 76712
Tyler
Job Details: 10/25/2022
Arrived on site for dishwasher needing new element replaced under SP W11540964 - Special Project S17304. Upon arrival confirm that element in dishwasher had the gold style bushings needing to be replaced. Replace element and tested and found unit had no leaks and is functioning as designed call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Clifton, TX 76634
Jonathan M
Job Details: 10/25/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Found the customer had copper water lines going to his inlet valve. Had the customer sign a waiver of liability for working with water due to this issue. Advise the customer that he will need to get that replaced with a braided steel waterline. Replaced the heater and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Round Rock, TX 78665
Paul
Job Details: 10/25/2022
Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the evaporator cover and the main control. Use S Code: S27311. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78735
David S
Job Details: 10/25/2022
Arrived on site to install a new heating element according to service pointer W11540964. I verified the model and serial number. I installed the new heating element according to the pointer. I tested the unit and found it working as designed. Job complete.
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Austin, TX 78750
Paul
Job Details: 10/25/2022
Arrived onsite for a double wall oven making a loud noise when the upper oven is used. The CX described the noise to be the convection fan when it cycles on. I inspected the convection fan and found the nut loose that holds the fan blade on. I tightened the nut and made sure the blade fins were even and balanced. I tested the oven and it sounded normal until about 5 minutes after preheat then when the fan cycled on the unit was making a loud metal on metal vibration sound. I found the screws loose that hole the inner wall to the motor plate at the back of the oven. I tightened those screws. I also found the rear panel on both top and bottom oven bowed inward and I removed and reinstalled to get them to bow outward. I rerouted the seal tight to keep it from pressing against the rear of the oven. I then tested in convection bake at 400 degrees and the unit sounded normal 10 minutes after preheat was reached. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78739
Luis
Job Details: 10/25/2022
"Arrived on site. Found ice buildup on freezer evaporator,ran diagnostics heater powered on diagnosed unit not e eye ring self defrost,replaced main control and ui control"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Leander, TX 78641
Gerry C
Job Details: 10/25/2022
"Arrived to inspect draining issue. I found the installers had just dropped the unit and refused installation, forcing the CX to self instal. The drain line was routed outside the rear leg, causing intermittent pinching and resultant impeded flow. I corrected the tube routing and tested through several fill and drain cycles and the issue was resolved. The delivery crew lost the accessory packet containing the mounts and I installed to prevent a hazardous condition. No leaks observed during service. ; used 2 WP8269145 (BRKT-MTG) from stock"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Austin, TX 78749
Leonardo
Job Details: 10/25/2022
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Lakeway, TX 78738
Leonardo
Job Details: 10/25/2022
Arrived on site to test unit for no power. Test unit and found unit disconnected under sink. Connected unit to outlet test unit and unit test good job complete.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Leander, TX 78641
Gerry C
Job Details: 10/25/2022
"Arid to inspect gas odor. I found the issue was the boiler not igniting and I inspected wiring after confirming the ignition could be heard sparking. The igniter connector was not plugged in and after correcting, the issue was resolved. I leak tested the unit and found no sources of leaks. Operational test good. I contacted safety and reported my findings. MfrRef # 7734875072"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Georgetown, TX 78633
Lou
Job Details: 10/25/2022
"Arrived on site to inspect refrigerator door gaskets. Upon further inspection, I found the unit not leveled and chassis not squared. Also, the customer pointed out how the RC drawers are difficult to pull out and push back in. I removed the drawers and placed some manufacturer approved grease on the rails and placed the drawers back in position and tested their operations. The drawers are operating as designed and customer tested as well. I leveled the unit and tested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Pflugerville, TX 78660
Maurice R
Job Details: 10/25/2022
Arrived onsite for oven fan not working. On inspection the fan was turning slow. Removed fan test voltage and it was good. Replaced the fan and tested the unit and it is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Belton, TX 76513
David Z
Job Details: 10/25/2022
Arrived on site to replace heating element per SP W11540964. Replaced element and verified unit working as designed. No water leaks found. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Hutto, TX 78634
Cliff
Job Details: 10/25/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and ui and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID OVEN
Model KODE507ESS20
Near Waco, TX 76712
Tyler
Job Details: 10/25/2022
Arrived on site for wall oven not turning on. Upon arrival confirmed issue. Found cause of failure was loose ui connection not getting power from ACU. Restored connection and found fully functionality restored as well as ovens heating as designed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78704
Luis
Job Details: 10/25/2022
Arrived on site. Found excessive amount of rust on all doors attempted to clean rust ordering new doors. ; ordrng 1 13107888SQ (Ff door left ss) and 1 13107887SQ (Door r ss) and 1 12977880SQ (Fzr door) and 1 W10876598 (Nameplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near San Marcos, TX 78666
Kevin
Job Details: 10/25/2022
"Arrived on site and found doors are not level.After collecting took one picture, job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Austin, TX 78726
Paul
Job Details: 10/25/2022
Arrived onsite for a downdraft cooktop to replace previous diagnosed parts. I found the new cooktop bowed and the customer refused it. I am ordering another cooktop and the customer is going to call the dealer to see if the will send a complete new unit. Ordering W11051501 cooktop. Office to RS.; ordrng 1 W11051501 (Cooktop) and 1 Inspection (CS to inspect part)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS00
Near Austin, TX 78731
Luis
Job Details: 10/25/2022
Arrived on site diagnosed a defective led module per service pointer ordering updated led modules ; ordrng 4 W11632139 (Led kits)s
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Austin, TX 78751
Wesley
Job Details: 10/25/2022
Arrived onsite for slow fresh water leak into tub. Completed repair by replacing fresh water valves and testing. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Leander, TX 78641
Gerry C
Job Details: 10/25/2022
"Arrived to inspect heating issue with MED7230HW1 . I verified acceptable venting and then tested in timed dry. The unit heated very slowly, only reaching 130 degrees after 1.5 min. I verified correct L1 and L2 VAC throughout the expected circuit and inspected the element. I found the element had failed and then contacted the divider, completing one leg of VAC anytime the motor operated. I removed and replaced the heater assy and tested. The unit heated and cycled as designed and the internal temperature rise and fall rates, measured at the lint filter intake were 29 seconds up to 216F and 1 minute, 24 seconds down to 124F. The temperatures were as expected with no garments, but the slower temperature drop denotes a high likelihood of a moderately restricted venting system and I recommend having the venting professionally checked and cleaned.
We serviced a
MAYTAG WASHER
Model MLG22PRAWW1
Near Austin, TX 78752
Vincent
Job Details: 10/25/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint was making noises. Waited about 35 min and herd no noises. Once I was about to leave the dryer stared to make the loud noises. Found a bad blower wheel. Replaced the wheel and parts where under warranty. Unit is now operating as designed. Job completed
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM0
Near Austin, TX 78754
Wesley
Job Details: 10/25/2022
Arrived onsite for broken wheels. Completed wheel replacement. Unit is now operating as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Waco, TX 76710
Tyler
Job Details: 10/25/2022
Arrived on site for dishwasher needing new element replaced under SP W11540964 - Special Project S17304. Upon arrival confirm that element in dishwasher had the gold style bushings needing to be replaced. Replace element and tested and found unit had no leaks and is functioning as designed call complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Pflugerville, TX 78660
Cliff
Job Details: 10/25/2022
Arrived on site to replace previously ordered parts for dryer. Replaced door switch and tested unit. Found all is functioning properly at this time.
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Austin, TX 78737
Kevin
Job Details: 10/25/2022
"Arrived on site and customer experiences start button Being nonresponsive. At this time start button is working properly. Ran diagnostic cycle and found saved error codes F3E2, F0E4, F2E1. Replaced control panel to ensure washer is operating normally, job complete"
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near Round Rock, TX 78664
Wesley
Job Details: 10/25/2022
Arrived onsite for no heat and made adjustment to cutoff location due to repeat overheating failure. Customer advised vents had been cleaned professionally one in the last year. Advised to have vent inspected for proper airflow again. Restored power supply to manifold assembly. Unit is now operating with heat function. Advised customer on repair.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Austin, TX 78753
Wesley
Job Details: 10/25/2022
Arrived onsite for noisy dryer and found squealing pulley wheel. Used repair kit 4392067 to repair noise issue making sure to clean grime off of pulley shaft to prevent recurring issue. Unit is now operating quietly as designed. All checks good.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Waco, TX 76706
Tyler
Job Details: 10/25/2022
Arrived on site for washer not completing cycles all the way. Upon arrival confirmed issue and verified polarity from outlet and stable voltage. Upon further inspection found F2e1 anF0 E3 but found no indications of overloading failures. Then found that the slider was cracking and splitting underneath the unit. After replacing slider main control and UI I was able to reassemble and test unit and found washer fully functioning and completing cycles as designed with no leaks. Call complete
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near Hutto, TX 78634
Maurice R
Job Details: 10/25/2022
"Arrived onsite for previously diagnosed parts. Installed operating sensor and door seal. Tested the unit, heating as designed. The washer was in middle of a cycle when Arrived. The washer sounds like it is not spinning up to speed. The clothes are to wet out of the washer causing the dryer not to dry them in a timely manner. Could her the top tapping the side of the washer."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/25/2022
"Arrived on site and inspected washer and found siphon on dispenser drawer is not set properly. After disassembling and reassembling drawer It is working properly, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Harker Heights, TX 76548
David Z
Job Details: 10/25/2022
Arrived on site to follow up on shaking and vibrating washer. Replaced the hub and suspension to remove vibration. Ran calibration. Tested and verified all working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2454GRW
Near Austin, TX 78731
Luis
Job Details: 10/25/2022
"Arrived on site for water leaking. Found drain in freezer frozen over,removed ice from freezer floor and drain,ran water through drain found water draining slowly diagnosed obstruction in drain tubing,ran line to clear drain tube,checked water flow good and fast."
We serviced a
MAYTAG DISHWASHER
Model MDB7749AWM2
Near Buda, TX 78610
Matthew
Job Details: 10/25/2022
Arrived onsite for dishwasher not starting a cycle. Upon arrival inspected unit. Found some of the buttons on the panel are not functioning. Was able to put in diagnostics and run auto cycle. Cycle passed but was unable to advance (start button) or cancel the cycle. Buttons not responsive. Console will need to be replaced. Ordering console. ordrng 1 W10811151 (Console)
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Austin, TX 78737
Kevin
Job Details: 10/25/2022
"Arrived on site and inspected dryer and found saved error code F4E3, At this time all dryer functions are operating normally. Customer says issue does not manifest until a couple of loads have been run. Customer believes issue is due to moisture inside the control panel. Inspected airflow and found it is restricted. Although vent exits directly behind the dryer hose is too long and Somewhat collapsed. Removed all excess hose and airflow is now correct. Requested a customer continue to monitor dryer for correct operation. Prescreened control panel was for an oven, correct one will be needed if issue continues, job complete"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Hewitt, TX 76643
Tyler
Job Details: 10/25/2022
Arrived on site for dryer. Upon arrival customer stated that unit stayed on for a full cycle and there didnt seem to be any heating issues but they noticed partway through most cycles depending on the size of the load that the dryer and make a squealing noise at random. Upon further inspection I was able to confirm and verify that the roller support was starting to fail on the front side of the bulkhead. Replaced roller assembly reassembled and tested unit and found noise completely gone and unit now functioning as designed. Call complete; ordrng 1 4392065 (Repair kit (from 357899) dont order)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Leander, TX 78641
Kimo
Job Details: 10/25/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new door lock and tested unit and found that the door lock code are gone. But the unit would still not spin.I tested the rotor and stator and found that they ohmed out good. I installed and new control and tested and found that the unit spun this time. No leaks no codes. Job complete. ; ordrng 1 W11316252 (HARNS-WIRE) and 1 W11557918 (HARNS-WIRE) and 1 W11316253 (Harness) and 1 W11550649 (CNTRL-ELEC) and 1 W11545322 (SHOCK-ABSR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78754
Wesley
Job Details: 10/25/2022
Arrived onsite to replace diagnosed parts. Repaired by installing new icemaker and arm and extension. Tested unit. All is operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Harker Heights, TX 76548
David Z
Job Details: 10/25/2022
"Arrived on site to diagnose refrigerator leaking water inside the unit. Examined unit and found the refrigerator compartment evaporator drain is clogged, causing water to back up in the compartment. Removed drain tube and cleared all debris. Tested and verified proper drainage. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS00
Near Austin, TX 78731
Luis
Job Details: 10/25/2022
"Arrived on site. Found water leaking between icemaker motor and housing diagnosed a defective icemaker,replaced defective icemaker tested new icemaker no leaks.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ0
Near Round Rock, TX 78665
Cliff
Job Details: 10/25/2022
Arrived on site to diagnose a dishwasher that is tripping the breaker. Found when resetting breaker red led on breaker flashing 6 times and repeating. This is a breaker self check fail error code and customer will need an electrician to correct issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Driftwood, TX 78619
Kevin
Job Details: 10/25/2022
"Arrived on site and found saved error code E5 on test 56, ran test 57 and icemaker cycled properly and dropped ice in tray. Ran test 45 and it refilled. Ran test 36 and icebox fan is running. Ran test 15 and ice level sensor is working. Test 58 also passes, customer replace the icemaker themselves already. Cycled power to icemaker to clear error code, Ran test 45 again to refill icemaker tray, requested that customer monitor it. If issue continues high-voltage control board may be needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Kyle, TX 78640
Matthew
Job Details: 10/25/2022
Arrived onsite for refrigerator not making ice. Upon arrival inspected unit. Found ice maker in a constant state of cycling. Notified customer that ice maker will need replacement. Replaced ice maker and tested. Competed harvest and called for vale to energize. Unit is functioning properly. Customer will monitor ice production. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Elgin, TX 78621
Joe Z
Job Details: 10/25/2022
Arrived onsite to install previously ordered part. Replaced icemaker . Unit harvested. No leaks present at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC4
Near Harker Heights, TX 76548
David Z
Job Details: 10/25/2022
"Arrived on site to diagnose washer that is stopping during cycles and not finishing. Hand spun the basket and could feel a noticible rub and grind. Checked bottom end, and found the rotor bolt was loose and rotor was wobbling. Removed rotor and found the slider ring was separated and breaking apart. Replaced slider and tested unit. Verified unit working as designed with no further grinding. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Waco, TX 76708
Jonathan M
Job Details: 10/25/2022
"Arrived onsite for a washer that is not going past the seeing portion of the cycle. Inspected unit and work area. The customer advised it makes a clicking sound ad then says the washing cycle is complete. I checked underneath the washer and found the slider broken. Replaced the slider ad tested the unit. The unit began to work as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near New Braunfels, TX 78132
Andrey
Job Details: 10/25/2022
"Arrived on site to replace previously diagnosed thermal fuse, replaced fuse, tested unit, unit now running as designed, ran vent test and it passed
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Lakeway, TX 78734
David S
Job Details: 10/25/2022
Arrived on site for possible broken belt. I inspected the unit and work area. I found the unit tumbling and heating. I could hear the blower wheel making a noise. I inspected the blower wheel and found a sock stuck in the wheel. I removed the sock and tested the unit. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXY02
Near Austin, TX 78757
Vincent
Job Details: 10/25/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint it stoped dispensing water. Tested unit and found unit leaking at the back of the refrigerator. Would need the reservoir and water valve to fix the issue. I proceeded with replacing the parts and tested unit. Unit is now dispensing water as designed. No leaks where observed after the repair. Molding on wall and floor where still wet, CX is aware
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Georgetown, TX 78633
Lou
Job Details: 10/25/2022
"Arrived on site to inspect refrigerator ice maker leaking water into the ice bin. Upon further inspection, I found the ice maker had just completed a harvest and I found water leaking from the bottom of the IM. I found the tray is cracked. I removed and replaced the ice maker and tested. Unit is operating as designed. I cycled power to reset the controls. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS01
Near Pflugerville, TX 78660
Vincent
Job Details: 10/25/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was the door gasket coming off. Explained to CX the gasket even if it would get replaced it would still be the same because the plastic between the doors are not holding it tight enough. CX also explained ice does not work. I tested the icemaker and found the icemaker harvesting half way. Would have to replace icemaker. He would contact the office if he changes his mind.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Taylor, TX 76574
Cliff
Job Details: 10/25/2022
Arrived on site to diagnose a dishwasher that is not cycling properly. Found circulation pump locked up and replaced pump and motor assembly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78753
Wesley
Job Details: 10/25/2022
Arrived onsite and found water had not drained. Was able to force a cancel drain. Found issue to be broken actuator causing sequence confusion. Replaced the actuator and calibrated. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC
Near Pflugerville, TX 78660
Cliff
Job Details: 10/24/2022
Arrived on site to diagnose a washer that is leaking during cycle. Found no leaks at time of service and advised customer if fabric softener is not used to turn off softener dispenser to prevent splashover. No repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIS18PNZB2
Near Horseshoe Bay, TX 78657
Lou
Job Details: 10/24/2022
"Arrived on site to inspect ice machine leaking water. Upon further inspection, I found the floor damaged from the customer pulling the unit out of its space (photo). The customer advised that the unit leaked water and it came out from the bottom left corner. I removed the front grill and inspected the water valve and tubing and found no signs of a water leak. Using my floor protector, I pulled the unit out and removed the back cover to inspect the external drain pump. I placed the unit in diagnostics and tested and the unit is operating as designed with no leaks found. I turned the unit on and allowed it perform a normal cycle and the unit continued to operate as designed with no leaks. The external drain pump and hoses were all dry. I advised the customer of my findings. Customer advised that they would keep the unit turned on and if it began to leak again, they would call it in for service. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Hutto, TX 78634
Cliff
Job Details: 10/24/2022
Arrived on site to diagnose a Whirlpool refrigerator WRX735SDHZ03 that is clumping ice in the ice container. Found fill cup frozen over but no ice in fill tube. Thawed fill cup and advised customer on findings and air purge procedure after filter replacement. No repairs needed and no leaks were found at time of service.
We serviced a
GE REFRIGERATOR
Model GFE28GSKFSS
Near Cedar Park, TX 78613
Paul
Job Details: 10/24/2022
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the icemaker. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS00
Near Austin, TX 78746
David S
Job Details: 10/24/2022
"arrived on site for KitchenAid builtin fridge making a squealing noise during water dispensing. I inspected the unit and work area. I found the dispenser squealing with a water filter in and not when out. I attempted to remove the fridge from the cabinet to turn off the water so no water leaks on to the customers wood floor. I found the fridge stuck in the cabinet, pinched between the outer trim not allowing the fridge to move. I spoke to the customer and let them know because of how tight the fridge is in the cabinet, I cannot force the fridge out, without causing any damage to the cabinet. They would have to get the fridge removed and the cabinet trimmed properly.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/24/2022
"Arrived on site and inspected dryer and found it is running properly. Disassembled it and remove all lint from interior. After reassembling started dryer again with airflow meter and found airflow to the exterior is good.
We serviced a
KENMORE DRYER
Model 110.796228
Near Jonesboro, TX 76538
Jonathan M
Job Details: 10/24/2022
"Arrived on site for a dryer that is not spinning. Inspected unit and work area. Did confirm the customers complaint and check for thermal fuse. Found the thermal fuse closed indicating a good thermal fuse. Disassembled the unit and found that that motor shaft had broken that holds the belt. Found the belt stripped due to improper placement of the belts. Went to remove the blower wheel and found it seized on the drive motor shaft. The customer agreed to the repair. Replaced the blower wheel, motor, and belt and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Austin, TX 78735
Luis
Job Details: 10/24/2022
"Arrived on site. No lights in both compartments,door alarm led blinking,removed upper cover found arm not fully engaging switch,righted down screw to door hinge,arm fully engaging switch,hit reset button all lights powered on. Tested door operation good both doors engaging switchess,power cycled unit icemaker ran through a cycle and filled with water.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS04
Near Blanco, TX 78606
Andrew
Job Details: 10/24/2022
"Arrived on site and replaced gaskets customer provided upon previous agreement. Replaced gaskets, unit working as designed.
We serviced a
KENMORE DRYER
Model 110.7513241
Near Georgetown, TX 78628
Lou
Job Details: 10/24/2022
"Arrived on site to inspect dryer not heating properly. Upon further inspection, I tested the dryer on high heat on timed dry. The ignitor illuminated and the burner came on, but for a brief period of time (approximately 20 secs). Using my vent test kit, I tested the airflow to the unit and both tests passed. I checked the vent as it vents directly outside and found a large amount of lint on the ground. Using my borescope, I checked the vent and it appeared to be clear. I disassembled the unit and tested the ignitor coils and found the coils bad I removed and replaced the coils and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
MAYTAG WASHER
Model MHW8630HC3
Near Austin, TX 78757
Wesley
Job Details: 10/24/2022
Arrived onsite for detergent load and go dispenser diluting with water. Advised customer to clean tray with vinegar and hot water wash. Test unit for resumed Normal function. In event of ongoing failure. Prescreen dispenser housing and siphon pump and detergent level sensor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Marble Falls, TX 78654
Lou
Job Details: 10/24/2022
"Arrived on site to install previously diagnosed and ordered part. Customer requested an ice maker be installed into their top mount refrigerator. I installed the ice maker and tested without water as there is no water hose connected to the unit. The ice maker operated as designed and called for water as the valve was energized. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model MED6630HC2
Near Austin, TX 78732
Vincent
Job Details: 10/24/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint was not drying correctly only in quick dry. Tested unit and found poor airflow. Advised CX to get vents checked to make sure they are not clogged at all. Looks like the venting between the wall they have a flexible hose. Entered diagnostics and found no stored error codes. Called techline and spoke to Bruce SR#7734884724 and advised if theres no clothing touching the moisture sensors they will not operate properly and the unit after 5 min it will start to count down. Unit is operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS0
Near Austin, TX 78704
Wesley
Job Details: 10/24/2022
Arrived onsite and found unit operating with glass in the drain pump. Preventing normal operation and draining. Cleared pump and tested for normal operation. All checks good. Advised customer on the repair.
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 10/24/2022
"Arrived to inspect no operation of both ovens. I found the left oven could be set, but would not ignite. The right had no reaction to any inputs and appeared dead. I removed and replaced the right ui and the main control and all operations were restored to normal. No gas leaks detected during service.
We serviced a
GE REFRIGERATOR
Model PSB48YSXASS
Near Austin, TX 78738
Luis
Job Details: 10/24/2022
"Arrived on site for water leaking. Found broken drain pan,found water dripping from liner diagnosed insulation
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Bee Cave, TX 78738
Luis
Job Details: 10/24/2022
"Arrived on site for no cool. Removed evaporator cover no traces of uv dye,removed compressor cover no traces of dye on tubing,weld joints or lock rings,checked pressures low side @ -25 high 40 called tech support per tech support pressurized system to 140psi checked all connections with bubble solution no visible bubbles called tech support found pressure slowly dropping while on hold with tech support gave tech support finding per tech support
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS0
Near Georgetown, TX 78626
Maurice R
Job Details: 10/24/2022
Arrived onsite for previously diagnosed parts. Installed pump and latch. Unit is operating as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model JJW3430DP03
Near Lakeway, TX 78734
Vincent
Job Details: 10/24/2022
"Arrived on site for oven, inspected unit and work area. CX complaint was ERROR code F2E1 us stuck key. Inspected unit and cycled power and still no feedback. Unit will need a new UI panel to fix the issue. CX said they would contact JENN Air to see what they can help them with.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Round Rock, TX 78665
Cliff
Job Details: 10/24/2022
Arrived on site to diagnose a Whirlpool refrigerator WRF555SDFZ02 that is not dispensing ice. Found dispenser motor locked up and replaced motor. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED8620HC0
Near Austin, TX 78757
David S
Job Details: 10/24/2022
"Arrived on site to install previous diagnose parts. I replaced the control and the repair kit(guide wheels, pulley, belt). I reassembled the unit and tested it. It is now working as designed.
We serviced a
GE REFRIGERATOR
Model GSL25JFPC BS
Near Wimberley, TX 78676
Andrey
Job Details: 10/24/2022
"Arrived on site to replace previously diagnosed defrost heater, replaced heater advised customer to thaw out unit for 24-48 hours before turning it on, no leaks detected job complete"
We serviced a
GE DISHWASHER
Model PDW7800N10BB
Near Georgetown, TX 78628
Maurice R
Job Details: 10/24/2022
"Arrived onsite for dishwasher with no water. On inspection the water was turn off under the sink. Once the water was on the unit starting working. I noticed the upper arm was not spinning, I found that the rack was leaning to one side and it was not making connection in the back where the water is supplied to the arm. Fixed the rack so it was level and the upper arm started to spin. No water leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW1
Near Austin, TX 78730
David S
Job Details: 10/24/2022
"Arrived on site for dryer making a horrible noise. I inspected the unit and work area. I found the pulley and guide wheels seized. repair kit(pulley, guide wheels and belt. I installed the repair kit.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNTB0
Near Spicewood, TX 78669
Luis
Job Details: 10/24/2022
"Arrived on site. Found excessive ice production defective bin thermistor,removed ice ran diagnostics all test passed besides defective thermistor. Removed all accessible tubing and parts,all removed parts,water bin and around pump assembly,reassembled unit replaced bin thermistor. Ran diagnostics all test passed,added cleaning solution and ran unit through a clean cycle. used 1 WPW10511923 (Thermistor) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB865GC0
Near Moody, TX 76557
Jonathan M
Job Details: 10/24/2022
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Customer advised that the unit doesnt seem to spin. Tested the unit and did confirm the customers complaint. Found the agitator would be the only one that spins. Checked underneath the unit and found the slider broken.Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killeen, TX 76542
Tyler
Job Details: 10/24/2022
Arrived on site for washer needing previously diagnosed control. Upon arrival reconfirm issue but found structural damage on control that indicated drain pump was still failing despite resistance being within range. Spoke with CS regarding additional part cost for repairs. Replaced drain pump and controlled and reassembled and tested unit fully and found no signs of leaking in unit now fully functioning as designed as well as being fully responsive. call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near New Braunfels, TX 78132
Andrew
Job Details: 10/24/2022
"Arrived on site and replaced previously diagnosed main control, UI, deli UI and deli UI harness. Unit working as designed. Water dispensing, lights working, compressor running cooling. No leaks detected.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Wimberley, TX 78676
Andrey
Job Details: 10/24/2022
"Arrived on site to test unit for no power, tested unit found shorted console, replaced console ran unit through diagnostics cycle agitator was loose and it got tightened all other components tested good, no leaks detected job complete"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Austin, TX 78735
Matthew
Job Details: 10/24/2022
Arrived onsite for dryer not heating. Upon arrival inspected unit. Pulled unit from wall and found supply voltage issues. Found L1 120vac and L2 80 volts. Notified customer that an electrician will needed to fix the issue and restore the full 240 vac.
We serviced a
WHIRLPOOL WASHING MACHINE
Model WFW95HEXW2
Near Austin, TX 78730
David S
Job Details: 10/24/2022
"Arrived on site for dryer making a noise, customer stated the washing machine was leaking after it had been removed from the cabinet. I inspected the unit and work area. I gained access to the interior of the washer and ran a diagnostics cycle. I found the drain hose not in the stand pipe properly causing water to over flow. I corrected the drain hose
We serviced a
KITCHENAID OVEN
Model KOSE507ESS05
Near Andice, TX 78628
Kimo
Job Details: 10/24/2022
Arrived onsite for and oven that is not cooking evenly. Up arrival I performed a temp test and found the the unit is heated as normal. Cx showed me a picture of bacon the they were cooking in the oven and it showed that One side was crispier than the other. I advised the cx that oven may have hotspots in them and what could help is if they turn the dish they are cooling halfway through the cooking process. As I could not find any sort of failure I contacted Butch at techline and advised of the findings and it was determined that the unit is operating as designed and was given the same advice that I gave to the cx. Sr#7734889534.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Kimo
Job Details: 10/24/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new Dispenser W10861000 and tested unit and found unit operating as designed no leaks job complete.