"WRS321SDHZ08 Arrived on site for a refrigerator not making ice. On arrival, I tested the icemaker, part has failed, not responding. . I tried to despense water only a few drops came out. I tried removing the filter and the filter in the water housing is stuck it will not come out. I tried switching settings on the display, not responding . The icemaker ,housing,and ui control and icedoor will need to be replaced. I'm ordering the light switch on the FC side ui control, and the ice door. Returning parts will be needed. Office please reschedule the client for the soonest availability . No water leaks visible from main water supply ; ordrng 1 W11678833 (Ice door) and 1 W11518204 (Ui control) and 1 W11396033 (Switch)"

"WTW8500DC2 Arrived on site for a washer with error code LF. On arrival, I ran diagnostic and found error code F3E2 and F8E1 failed water valve. I replaced the water valves and the control due to the control having burn marks on the water valve connections. I calibrated, then tested the product, still isn't despenseing water. I looked closely at the wireharness from the water valves to the control board it had burn marks on it as well. I ordered the wireharness. I rescheduled client for 12/9/25 no water leaks visible from the main water supply. ; ordrng 1 W11193817 (Wireharness)"

"Arrived on site to install ordered parts on a washer WETLV27HW3. The control that was sent was in an open box, when I installed it the unit had the same issue. I replaced the valve w11222849 but still got the long fill error. I'm reordering the control for the return visit. ; schdld next appmnt for 12/10 WED !"

"Arrived on site for no ice. Ran diagnostic compressor not powering on,removed unit from enclosure, removed start device housing found burned and broken neutral wire,added a new connector ran compressor test passed waited even frost formed on evaporator plate uploaded pictures of frost,damaged wire and frost during hot gas stage. Ordering water pan that sits above compressor and new start relay. ; ordrng 1 WP2217224 (Relay start) and 1 W10615506 (Water pan) and 1 W11542867 (Pump) and 1 W10881366 (Valve) and 1 WPW10511923 (Thermistor) and 1 W11539855 (Drain pump)"

Arrived on site for a refrigerator WRS315SDHM12 not making ice. I found the actual complaint is that it's not dispensing. Also found the dispenser motor is locked up. I'm ordering the W11671282 motor for the return visit. Nobody is available to sign ; ordrng 1 W11671282 (Motor)

Arrived on site to install previously diagnosed part on a microwave model WMH31017HS10. I replaced the control panel W11175576 and tested the unit. The unit it began to work and operate as designed. Call complete.

"WTW7000DW4 Arrived on site for a washer off balance. On arrival, I verified that the suspension had failed. I looked under the washer to make sure no oil leaks from the gearcase. Oil free i replaced the suspension ,calibrated then tested product is working as its designed no water leaks visible from main water supply"

Arrived onsite for unit making vibration noise. Maintenance stated it sounded like the compressor. When onsite with maintenance unit didn't make noise that was heard previously and they stated it sounds good now. I found the doors off level when pushed in the cabinet. I releveled the doors and maintenance stated it sounds even more quiet. Due to the unit not making noise at time of service I told maintenance if it's to come back to get a video so we can pinpoint where the noise can be from. Call complete. No leaks.

"JFFCC72EHL03 Arrived on site from previous tech to install parts. Installed parts ordered and requested to install ,Orion board ui,control, door ui. Plugged in tested product is working as its designed no sounds. No water leaks visible from the main water supply."

"KRFF507HPS03 Arrived on site for a refrigerator with handle issues and the crisp drawer not staying closed. On arrival, I the refrigerator was tilted forward, causing the drawer to open. I adjusted the legs that took care of that issue. The handle was loose. I tightened it. Another issue that the client noticed was that it was making nosies. While I was on site, I verified the damper was making the nosies . I ordered the damper and rescheduled for 12/9/25. No water leaks visible from main water supply. ; ordrng 1 WPW10479155 (Damper)"

Arrived onsite for unit continuously draining. I confirmed unit drains when plugged in and found a F3E1 pressure sensor failure present. I replaced the W11603810 CONTROL under s-code S153EB and tested unit. Unit is now operating as designed and no longer constantly drains. Call complete.

"Arrived onsite for previously diagnosed parts. I replaced W11596211,WP4159193,WP7101P434-60, AND W11174122. Tested unit and it now heats as deisgned. No leaks. Call complete."

Arrived onsite for unit with manufacturer defect/damage. I found the ui in the front and door to have manufacturer defects on the coating. Documented photos and will need to order LW11255360 DOR for repair. I found the unit not making ice due to the RC being set to minimum temp and the water supply turned off. After turning on supply I ran a test and icemaker is working. Office to RS.; ordrng 1 LW11255360 (Dor)

"Arrived onsite for unit constantly draining. I found when unit is plugged in drain pump runs constantly. I verified a F3E1 pressure sensor failure present, I replaced the W11603810 CONTROL and tested unit. Found unit now working as designed. Call complete."

Arrived on site for freezer icemaker not working. Found frozen ice in icemaker tray. Jumped to and h and found freezer icemaker does not cycle. Replaced icemaker. Verified operarion. Icemaker fills and cycles. Call complete. W10886931

"Arrived on site with parts ordered. Replaced main control, user interface and side door ui for communication issues. Replaced torn door gasket. Used heat gun to form gasket. Verified operation. Call complete W11664342"

"Arrived on site with new drum. Removed from closet, replaced drum. Reassembled and verified operation. Call complete."

"Arrived on site for refrigerator not dispensing ice or water, unit is making ice but it is frosty on bottom. Found mold on dispenser door. Found the water pad is shorted. Will need new dispenser door and dispenser pad. Replaced dispenser door and water pad. Still having trouble. Replaced user interface as well. Now working properly. Call complete"

"washer model LSN2000PW3: Verified washing machine was leaking from vacuum brake. Vacuum brake had a crack; removed and replaced vacuum brake wp3360977. Tested: washing machine filled with water, agitated, drained, and spun. Washing machine working as intended. No leaks at time of service."

Arrived on site for a dishwasher WDT730HAMZ0 starting on its own. I found the start button wasn't responding so I replaced the control w11637583. I ran in factory mode and everything worked as designed. No leaks detected while on site.

"Arrived on site to diagnose ice machine KUID518SPS00 making noise when in use, and also having issues removing filter cover. Examined unit and found after unit has been running for a bit, there is a fairly quiet chirping noise. Chirping seems to be coming from the compressor or machine compartment. I popped the cover off for the filter and assisted with installing a filter. I adjusted the leveling feet, and added a truck stock sound pad (W11113654) to remove the noise. Unit now working as designed and making healthy ice. No water leaks observed.; ordrng 1 W11113654 (Sound pad - replenishment)"

"Arrived on site to test unit for not releasing detergent or rinse aid, tested unit found failed dispenser, replaced dispenser and tested unit is now running as designed no leaks detected job complete installed W10861000"

"Arrived on site to replace previously diagnosed control and thermistor, replaced parts and cleaned condenser coils, unit is now running as designed job complete installed WP8577274, W11565029"

Arrived on site for unit making noises. Upon arrival ran diagnostics found no error codes stored at this time. Ran test cycle unit completed cycle with no noise. Spoke with customer said unit makes the noise on every wash cycle they run. Inspected underneath but could not get screw off to examine rotor and stator scre is completely seized. Issue could be with rotor and stator but again can not get screw off ordering roto stator and scre. Office to reschedule; ordrng 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 1 W10752189 (Screw)

"Arrived on site to look at model WDT730PAHZ0 for customer complaint of unit not heating. Found f7e1 error code, no heat, ran diagnostic test cycle, found issue with the heating element. I replaced heating element, unit tested good. Part used w10518394"

"Arrived onsite for range WFG550S0LZ4, bake not heating. Inspected and found igniter grounding out to items in the storage drawer. Removed items and tested. 3 successful test in a row. Unit is functioning properly. Recommended placing minimal items in storage. Job complete"

Arrived onsite for refrigerator WRS331SDHM08 not cooling in both sections. Ran checks and found RC and FC thermistorsreadingthe same. Compressor was kicking off after 2 minutes as if temperature was satisfactory. Replaced diffuser assembly which includes thermistors. Tested and now unit is running properly. Job complete

Arrived onsite for dryer MGD6200KW4 not heating properly. Customer stated has to run more than once and has noticed lint buildup on the backside of the lint screen. Inspected and ran air flow test. Test failed. Unit does not have good air flow. Heating components are functioning. Advised customer to get into contact with the lanlord and have the external ventilation cleaned. Job complete

"Arrived onsite for dryer WGD4850HW2 not heating at all. Ran test and confirmed unit will run and attempted to ignite but failed. Inspected further and found no gas entering unit. Removed gas line from dryer and with valve in on position, no gas was coming through. Customer notified builder immediately. Connected gas line back and turned valve to off position for safety. Also left unit unplugged. Builder will correct the issue. Job complete"

"Arrived onsite for refrigerator WRT311FZDM02 not freezing properly. Checked pressure and unit was still charged. However, pressure would not equalize in a timely manner. Could hear refrigerant sputtering in the lines. Spoke to PR and recommended replacing drier and running extended vacuum. Did as instructed and re charged system. Advised customer to monitor over 24-48 hrs"

"Arrived on site to replace a damaged microwave door.Unboxed the new replacement door and inspected it thoroughly, confirming there was no shipping or cosmetic damage. Removed the old damaged door and installed the new door securely, ensuring hinges and mounting points were properly aligned. Tested the unit by opening and closing the door several times and running a heating cycle to verify proper door engagement and operation. Unit tested good with no issues. Had the customer inspect the newly installed door, and they confirmed there was no damage and that the door operated correctly. Job complete."

"Arrived on site to replace the magnetron and transformer for the microwave. Removed the outer cover to gain access to the internal components. Carefully disconnected the high-voltage wiring and removed the failed magnetron and transformer. Installed the new magnetron and transformer, ensuring all mounting points were secure and all electrical connections were properly reattached. Reassembled the unit and performed multiple heating tests with a cup of water. Microwave heated correctly on all cycles with no abnormal noises or smells. Unit is operating as designed at this time. Job complete."

"Arrived to 2203 for RC door scratch. Upon arrival, confirmed left side RC door has scratch. Proceeded to replace W11734730 LC RC door. Took before and after photos. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11797439 valve. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived to 2417 for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11603811 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived to unit 5301 for oven setting changing from C to F. Upon arrival, checked incoming voltage and found correct voltage present. Proceeded to replace W11747115 control. Tested unit and now unit is functioning as designed."

"Arrived on site to apartment 10107 for noise from fan. Upon arrival, inspected unit and found water leaking from icemaker fill tube into evaporator fan. Test ice dispenser and dispensing ice correctly . Ordering tube kit and fan motor ; ordrng 1 W11750811 (Tube kit) and 1 Permagum (Permagum) and 1 WP2315549 (Fan motor)"

"Arrived on site to apartment 5111 to install previously ordered part. Upon arrival, found new part is incorrect. Contacted parts department and ordering correct part also need parts research for knob; ordrng 1 WPW10434452 (LF infinity switch) and 1 Knob (Knob)"

"KRMF706ESS05 Service ReportArrived on-site to diagnose the unit for water leaking from the dispenser. Upon testing, found that ice inside the dispenser chute was melting and dripping out. Inspected the FC evaporator and discovered it completely frozen over with a heavy frost buildup extending beyond the evaporator cover. After performing full diagnostics and consulting with Tech Support, determined that the unit is experiencing a defrost system failure. The refrigerator is operating erratically and developing additional issues during testing, indicating control-related failures.To correct the condition, I recommend replacing all electronic controls, the FC evaporator harness with fan, and the RC evaporator harness. The unit will require a complete manual defrost prior to the return visit. I advised the customer to unplug the refrigerator three days before our next appointment to ensure all ice has melted and the system is fully accessible.The return visit will require approximately 3 hours for completion. Parts have been ordered, and the appointment has been rescheduled for 12/11. The customer is requesting a morning appointment.; ordrng 1 WPW10624574 (High voltage board) and 1 WPW10675033 (Main control) and 1 WPW10389152 (Support) and 1 W11577100 (Ui) and 1 W11575358 (Fc evaporator motor)"

"Arrived on site for high pitch humming noise when microwave is in use. Upon arrival, tested microwave and found noise coming from the turn table motor. Will need 2nd man to help assist lifting microwave off the oven to replace part. Next techs to replace ring turn table and applied food safe grease to the wheels along with replacing turn table motor. Ordering WP542638 food safe grease. Office to reschedule ; ordrng 1 WP542638 (Grease)"

"Arrived on site to follow up on under counter built-in refrigerator KUBR314KSS00 with noise and odor complaints. Odor smelled like oil and was present inside the cavity and in the evap pan. Cleaned out the evap pan to remove potential odor sources, which could reach the interior via the drain line. Unit produced a 'Darth Vader'-like noise traced to the evaporator tubing (top left of evap, where cap tube and suction line connect). Noise was a gurgling sound, likely due to a restriction in the evaporator and almost certainly oil-related. When compressor turned off, heard running water and hissing from the same area. Took video and called findings into tech line, SR21796715. After discussion, no repair recommended at this time; unit shows no cooling loss, and noises are cosmetic/nuisance only. Advised to continue operating unless cooling ceases. Discussed findings with homeowner and recommended follow-up if cooling stops. Oil smell may indicate hairline crack or leak in evaporator, which is non-serviceable on this unit. No further repairs attempted; customer to follow up if cooling stops."

"Arrived on site to look at model WTW4855HW3 for customer complaint of unit running drain pump constantly. Found issue with control board, ordering control ; O-emld tckt"

"Arrived on site to diagnose oven WFG320M0BS3 that is not heating. Examined unit and found igniter element is not glowing at all. Tested igniter and found the wiring tail has a break in it, and continuity goes in and out. Replaced igniter with new W11176454 and tested. Verified unit comes on and heats correctly. No gas leaks observed."

"Arrived on site to diagnose dishwasher GU2475XTVY1 not starting with flashing lights. Found 2 LEDs rapidly blinking, and no presses were being recognized. Reset power and tried again; only the 4 hour delay light worked regardless of input. Inspected control and found burnt spot on ribbon cable for control panel, causing failure. Replaced control panel with new user interface control panel WPW10175241. Tested unit and found everything working as designed. No water leaks found. ; O-emld tckt"

"Arrived on site to diagnose WTW4107SW0 washer making noise when in use. On arrival customer started a load and inquired about the volume of the mechanical items being normal. Advised that there is no real insulation on the unit, and noises like filling / lid lock / splutch engaging will be noticeable. Customer came from more old-school units, which operated differently than newer units. Ran part of a cycle and confirmed all noises are normal, and unit is working as designed. No repair needed, no water leaks observed."

"Arrived on site to look at model WTW4816FW3 for customer complaint of drain pump running constantly. I replaced control under S153EB, unable to test since unit is in shop with no power or water. Part used w11603810"

"Arrived on site to look at model MVWB835DW3 for customer complaint of loud noise, found magnet on slider out of track. I replaced slider, unit tested good. Part used w10734521"

Arrived on-site for unit knot heating properly. PR ran call with me ran series of test on unit. PR diagnosed issue and found main control and ui are not responding to one another and both need to be replaced. Ordering both control and u I office to reschedule.; ordrng 1 W11620696 (Control) and 1 W11492275 (Ui)

"Arrived on site to look at model WDF330PAHB4 for customer complaint of unit not powering on. Found wall switch was off not supplying power to unit. I flipped switch and tested, unit tested good. No leaks at time of service. ; O-emld tckt"

"Arrived on site to look at model KDTM404KPS0 for customer complaint of unit not cleaning properly. Found issue with wash motor not pressurizing water properly. I replaced washer motor assembly, unit tested good. Part used w11416362"

"Arrived on site to diagnose vent hood with visible stainless-steel damage on the side panel caused by the protective film. Inspected the unit and confirmed the damage is part of the main body assembly. Verified that this component is not listed as a replaceable part on the parts breakdown, meaning the damaged section cannot be ordered separately. Contacted tech support to document findings and Tech support advised that the issue will be reported internally and the customer will need to contact Customer Care for next steps. Provided the customer with the case number for reference: 21799288. No further repairs can be performed at this time. Job complete."

"Arrived on site to diagnose dryer displaying F6E0 communication error code. Powered on the unit and confirmed the error. Performed diagnostic testing and found loss of communication between the main control board and the user interface, indicating both the control board and the console were faulty. Removed the defective components and installed new control board and console. Reassembled the unit and ran a full operational test. Dryer powered on correctly, all functions responded properly, and no error codes reappeared. Unit is operating as designed at this time. Job complete."

"Arrived on site to test dishwasher using the clear diagnostic door. Ran the unit through a wash cycle and observed that both the upper and lower spray arms were clogged, causing restricted water flow and preventing the spray arms from rotating properly. Also found the upper manifold was not seating correctly into the rear manifold connection, resulting in water spraying directly out the back instead of distributing through the spray arm. Removed and replaced the lower spray arm, upper spray arm, and the upper rack manifold. Reassembled the unit and retested with the clear door. Verified proper water circulation, correct spray arm rotation, and no leaks. Unit is now operating as designed. Job complete."

Arrived on site for long dry times . Ran temp and air flow checks . Found restricted air flow. Advised to have maintenance clean vent. Job complete

"Arrived on site to install previously diagnosed and order parts per previous technician. I installed the bottom door seal and dispenser. Upon checking the mounting, I found that due to the predrilled holes, the new brackets would be sticking out too far. I adusted both left and right existing mounting hardware and mounted the dishwasher. The unit is now operating as designed. No water leaks observed during service. W11664713 W11412300"

"Arrived on site to inspect dishwasher model KDTM404KPS0 not washing and also beeping. Upon further inspection, I placed the unit into diagnostics and observed error code F8E4 and F7E1. I pulled the unit out and found a leak at the heater seal which flowed onto the pump and caused it to short. I am ordering the heating element and returning with prescreened parts. I am scheduling return service for 12/9 m. No water leaks observed during service. W11537778; ordrng 1 W11537778 (Heater)"

"Arrived on site for washer off balanced . Found tub ring had been rubbing on lid . Found some oil on cabinet. Ran test wash and unit was making odd noises during spin . Ordering geat case , tub ring and suspension . Nomwater leaks detected at time of service. Return set for 12/10.; ordrng 1 W10849477 (Tub ring) and 1 W11449840 (Geacase)"

Arrived on site. Installed ice chute bin seal checked seal good. Wpw10287601

Arrived on site for dishwasher not draining . Found broken glass in drain pump removed debris . Ran diagnostics wash . All checked normal. Filled and drained to make sure nothing other glass shards were in unit . All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site to inspect microwave model KOEC530PSS01 not heating properly. Upon further inspection, I checked error code and found no stored error code. I checked the interlocks and found them to be operating as designed. I placed 2 cups of water in the microwave at 70 degrees to do an output test. I heated the water for one minute and checked the temperature. The temperature rose to 125 degrees. The unit is heating properly. I advised the customer on proper time selection for popcorn and that if it needs more time, its ok to increase the cook time. The customer cooled a bad of popcorn as a test and it is operating as designed. No parts installed"

Arrived on site for unit arching . Inspected unit and tested with a cup of water unit is not heating examined mag and capacitor everything looked fine. Found diode is what was arching and no longer heating. Replaced diode and tested unit is now heating and no arching accusing anymore. Unit is now functioning properly and as designed to job completed

Arrived on site for unit leaking. Ran diagnostics found no error codes stored at this time. Ran test cycle and removed kick plate to monitor underneath. Could not find active leak at this time took pictures uploaded to SD. Inspected door seals and amount of water going in but could not find anything wrong at this time. Customer will monitor advised customer if happens again to get a video of it. No leaks present at this time job completed

Arrived on site for low water pressure at water dispenser. Inspected unit using a cup verified that unit does have low water pressure. Removed filter and tested. Water pressure was good after removing filter. Had maintenance supervisor try a new filter. Pressure was good after replacing filter. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for unit not cooling properly. Inspected unit found unit is cooling however not keeping foods frozen or making ice.Fridge sections seems fine tenant said fridge is good. Verified evap fan motor was working. Checked on compressor and found coolant leak took picture uploaded to SD. Unit will need a sealed system repair. Ordering part office to reschedule please allow return tech 2hrs for repair ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve)

"Arrived on site for freezer door handle loose. Adjusted, handle and tightened handle onto freezer door. Unit is now functioning properly. And as designed to job completed"

"Arrived on site to test unit for not working properly, tested unit found failed shift actuator and capacitor, replaced and tested unit is now running as designed no leaks detected job complete installed W11481722, W11395618"

"Arrived on site to test unit MVW6230HW3 for excessive noise. Customer stated motor sounds abnormally loud during operation. Entered service mode; no stored error codes. Ran diagnostic cycle and heard abnormal humming noise. Sound was characteristic of worn windings (not the typical smooth hum of a healthy motor). Replaced motor (W11283592) and capacitor (W11395618) as precautionary. Ran calibration cycle successfully, then full diagnostic cycle with customer present. Motor now runs smooth and quiet with only normal operational sound. Customer confirmed noise is completely gone and approved repair. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to look at model WMH31017HS12 for customer complaint of unit not heating. When I arrived, I unplugged unit and tested polarity, polarity tested good. Ran a test cycle with a mug of water, it heated and customer saw it steaming. I tested again, it heated again, I tested a 3rd time and it did not heat the 3rd time. Ordering interlocks, cavity thermostat, control, and bringing back magnetron, capacitor, and diode to ensure repair. ; ordrng 1 W11552018 (Control) and 1 W11551761 (Lower interlock) and 1 W11551558 (Upper interlock) and 1 W11574181 (Cavity thermostat)"

"Arrived on site to test unit MVW4505MW0 for cold side of the valve not engaging. Customer stated cycles wont start on cold water and fail to complete. Entered service mode and found F8E1 (long fill) error code stored. Cleared code and ran diagnostic; cold valve remained closed. Replaced inlet valve (W11513255) and retested; both hot and cold valves now open fully. Ran full diagnostic cycle with all components engaging correctly and no faults. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced valve (WPW10420083), control (WPW10317076), and handle (W11499276). Tested ice maker; now fills with ideal water level and cycles correctly. Compressor and evaporator fan running normally with cooling restored. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to look at model WOES5030LZ01 for customer complaint of unit not powering on. Found breaker was tripped. I reset breaker, tested unit, unit needs to run for an hour to burn off coating and any moisture build up. Instructed customer that they may have to reset the breaker multiple times as instructed by Whirlpool techline with these gfci breakers. Unit tested good and preheated while on site."

"Arrived on site to look at model MVW5430MW1 for customer complaint of unit not draining and lid locked. Found broken wire harness near drain pump. I replaced harness and added clip from old harness to secure drain wire harness, unit tested good. Part used w11643701"

"Arrived on site for unit not making ice. Upon arrival, started cycle and found water pressure is good and all other mechanical components are functioning as designed. Waited 20 minutes and found evaporator not getting cold. Confirmed compressor and CFM is running. Ran diagnostics and passed without issues. Unit needs a sealed system repair. Unit is 134a. Ordering W11735041 compressor, WPW10218037 evaporator, WPW10143759 Uv drier and W11506635 access valve. No parts replaced. No water leaks detected at this time. Weighing call for 2 hours. Office to reschedule. ; ordrng 1 W11735041 (Compressor) and 1 WPW10218037 (Evaporator) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 134a (134a) and 1 2hours (2 hours)"

"Arrived on site to diagnose a microwave that was reported as not heating. Verified proper power supply, then tested the unit by placing a cup of water inside and running multiple heating cycles. Performed a 1 minute, 2 minute, and 3:30 minute heating test. In all tests, the microwave heated the water correctly with no interruptions. Monitored the magnetron, cooling fan, and turntable during each cycle, and all components operated normally. No abnormal noises, no error codes, and no signs of intermittent failure were observed. At this time, I was unable to duplicate the customers concern. The microwave is operating as designed. Job complete."

"Arrived on site to diagnose a microwave that is not heating.Began by testing the unit with a cup of water. During testing, I could hear unusually loud operating noises and also detected a burning odor coming from inside the unit.Disassembled the microwave to inspect the internal high-voltage components. Upon inspection, I found multiple damaged parts, including the magnetron, capacitor, diode, and transformer. Parts will need to be ordered to complete the repair. Ordering a new transformer. Office will contact the customer to reschedule once parts ; ordrng 1 W10222155 (Transformer)"

"Arrived on site for unit not washing and making loud noises. Upon arrival, ran diagnostics and found noise coming from wash motor area. Proceeded to replace W11416363 pump&motor. Tested unit and now unit is washing properly and noise went away. No water leaks detected at this time"

Arrived on site for refrigerator WRFF3536SZ00 with issues of green water from filter and frost build up in refrigerator. Found supply water line not installed correctly and after purging water is perfectly clear. Also leveled unit the best I could due to floor being badly unleveled . Contacted Techline and Spoke with Joe. Explained issues with water supply and unleveled floor. I sent in requested pictures. The unit is operating as designed. Cannot do anything else due to floor being unleveled. Case # 21778645

Arrived onsite for unit with no power. I found unit to have power but customer stated it was off and wouldn't respond. I found a F2E1 error and it is not listed for unit. I replaced the W11306302 CNTRL but unit still needs a vent and ui. Ui is shown as not checked in yet and we will need to return when it is recieved. Unit will operate for now but vent gasket is off center and ui has corrosion. Office to RS.; O-emld tckt

Arrived onsite for dishwasher not cleaning well. I found the dishwasher with no error codes and ran unit. Unit completed test cycle as designed and no issues were sighted during run time. I went over use and care with customer and explained to her to use pods as she leaves residue on dishes. Unit is operating as designed and customer understands. Call complete. No parts isntalled.

Arrived onsite for dishwasher making dishes rough and putting film. I found the customer using rinseaid and pods and found out customer is rinsing food off before putting in the dishwasher. I advised customer that the enzymes need food to stick or else it affects their dishes such as the white film. When running the dishwasher I found excessive suds and recommended customer to use liquid detergent instead of pods as they are more harsh than liquid. Customer understands. I cleared the suds and unit operates as designed. Call complete. No parts or leaks seen/used.

"Arrived on site to test unit KRMF536RPS00 for tripping breaker. Upon arrival customer stated unit began to trip breaker intermittently and has been unplugged since. Entered service mode and ran test 6; bypassed bi-metal and energized heater, breaker tripped immediately. Exposed evaporator coil and found heater in direct contact with drain pan on right side, with surrounding rust indicating worn protective coating and short circuit on energize. Recommend replacing heater and main control precautionary. Contacted SAFETY and documented under case number 21725226. Customer has third-party extended warranty and will contact them for proper dispatch. Job complete."

Arrived onsite for icemaker issues. I found the valve to be good and unit fills when in forced harvest. I found the icemaker not engaging when supposed to. Replaced W11692144 Icemaker and filled right away. I performed a power reset and advised customer to give it a bit to make ice. Call complete. No lekas.

"Arrived on site to inspect washer model WTW4855HW3 continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11607637"

"Arrived on site to inspect refrigerator WRS315SDHW06 ice maker not dispensing ice. Upon further inspection, I found temps in the freezer (FC) at -8 degrees and the RC=35 degrees. I found the ice maker turned on and the tray full of ice. I cycled the power button, and the tray adjusted to the home position. I then pressed the test button, and the ice maker failed to function. I removed and replaced the ice maker and retested, and the unit is operating as designed. I advised the customer that the ice maker would take approximately 72 hours to completely fill the ice bin. No water leaks observed during service, job completed. W11700250"

"Arrived on site to inspect washer WM3670HWA leaking water. Upon further inspection, I found the customer had a towel on the floor at the front left corner of the unit and several towels on the top of the unit that were wet. The customer advised that the unit had recently been repaired by having the drain pump replaced, and after they were using the unit, they found a large amount of water on the floor. I removed the drain pump cover and found water leaking from the filter head. I placed the unit in diagnostics and tested and found that when the drain pump came on, water would leak at the bottom front left corner. I gained access to the pump and inspected to find the hose going from the tub to the pump was not installed properly and not secured and was leaking from the bottom. I tilted the unit back to allow the remaining water to flow to the back of the tub, and I removed the leaking hose and repositioned the hose and clamp. I sat the unit down and tilted it forward to allow the remaining water to flow to the front and then checked the hose for leaks. The hose is no longer leaking, but the filter continues to leak. I removed the filter from the pump and cleaned the filter, and found the gasket was not sealing properly. Adjusted the gasket and re-installed the filter, and retested the unit in diagnostics four times. Each time I verified, the hose and filter were no longer leaking. I advised the customer of my findings and repairs and retested with them present to demonstrate there were no leaks. Unit is operating as designed, and no water leaks observed at the end of service, job completed. There is no charge for the rework."

Arrived on site to inspect microwave model WMH31017HS12 not heating and emitting burning smell. Upon futher inspection I gained access to the internal components and found that the diode was slightly discolored. I tested the diode and found that it was tested bad and found it had failed internally. I replaced the diode and reassembled and tested the microwave and it is now operating as designed. W11256462

Arrived on site to inspect dishwasher model Kdpm604kps3 making noise during operation. Upon futher inspection I ran the unit and found a loud noise originating from the main motor. I gained access to the motor and found that the filter was damaged and was causing damage to the motor impeller. I replaced the motor and sump assembly. I reassembled and tested the dishwasher and it is now operating as designed. No water leaks observed during service. W11416362

MVW5430MW2. Customer stated that the washing machine made a squealing noise while spinning. Ran spin test multiple times but could not duplicate noise. Tilted unit back and removed tub housing cover. Checked belt and pulley; both fine. Tested washing machine again; could not duplicate noise. Advised customer to record if noise happens again. Washing machine is working as intended. No leaks detected at times of service.

"Washer WTW4957PW0. Customer stated the washing machine left clothes damp and wet at the end of the cycle. Checked fault codes and found pressure switch fault and long fill fault. Advised customer the unit was out of warranty. She stated she had a Lowe's extended warranty. Advised her I could repair the pressure fault by replacing the control board W11608056. For any other repairs, she would need to contact Lowe's to authorize service under her extended warranty. Removed and replaced control board, recalibrated unit, and ran auto test. Washer is functioning normally. No leaks detected at time of service."

"Arrived on site for dishwasher WDF332PAMS0 with rust on door. Examined unit and found door coating felt abnormally rough, resulting in rust pits forming. Customer cleans with proper stainless steel cleaner/polish. Replaced outer door panel W11647685. Verified proper fitment and no damage to coating. Verified controls working and unit running. No water leaks observed."

"Arrived on site to inspect dishwasher WDT751SAPZ1, not drying dishes. Upon further inspection, the customer advised that after a cycle has completed and they open the unit door, there is no heat coming from the unit and all dishes are still wet as is the side walls of the tub. I placed the unit in diagnostics showing error code F4E2-heater open, unplugged, or failed control relay. I cleared the code and removed the toeplate to inspect the element connections underneath the unit. I found the left side connector was disconnected. I plugged the harness into the element and continued with testing. While testing, using my multimeter, I tested amp draw to the components and found the element getting 7-9amps as designed. Once testing was completed, I opened the unit door and found the unit was heating. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."

"Model WTW5057LW1. Customers stated the washing machine flashed on the LEDs, and they could not stop it by canceling; they had to unplug it. Diagnostics found F5E4 fault code (lid not opened between cycles). Start button engaged without opening lid between cycles or lid lock issue. Ohmed out lid lock solenoid; it read 65 , within specs. Tested lid lock multiple times in diagnostics mode; it locked and unlocked without issues. After reset, machine ran auto test cycle: filled, washed, drained, and spun with no issues. Advised customer issue could be from hitting start button while lid was down after load finished. Advised customer to use washing machine; call back if issue persists. Washing machine working as intended. No leaks detected time of service."

"Arrived on site to inspect dishwasher WDF310PAAS3 not completing a cycle. Upon further inspection, the customer advised that the unit would start a cycle and then intermittently stop. I placed the unit in diagnostics showing error code F5E1-door stuck open. I cleared the code and continued with testing. When I pressed the start button, the unit failed to start the test, but when I pushed the door closed, the unit began the test and completed the test. I removed the outer door panel and control panel to inspect the door latch assembly and found that when pressing on the switch, the unit would function properly. I found the door strike was not making good contact with the latch actuator, and the actuator was not making good contact with the switch. I adjusted the strike and reassembled the door, and retested. The unit is operating as designed, and no water leaks were observed during service, job completed."

"Refrigerator WRS331SDHM06: Removed and replaced main wire harness w11609465, main control board w11742389, and inverter w11546982. Plugged in refrigerator; refrigerator came on, lights came on. Fan came on, compressor fired up. Refrigerator is working as intended. No leaks detected at times of service."

Arrived on site for turn table not turning. Upon arrival called builder informed unit is working but would still like for me to look at it. Inspected unit and tested with cup of water. Unit is functioning properly and as designed to. No one on site for signature job completed

Arrived on site for microwave not heating. Inspected unit found diode no longer functioning. Replaced diode and tested with cup of water. Unit is now functioning properly and as designed to job completed

"ED5VHEXTL01 Arrived on site for a refrigerator leaking water. On arrival, I verified the water leak. I repaired and connected a 1/4 connector tested product is working as its designed no water leaks visible from the main water supply. No parts used."

"Arrived on site for range WFE535S0LZ2 with issue of made a burning smell. Upon arrival, customer states that unit burns food in oven. I ran diagnostics and get error code F6-E1 oven over temperature. I ran bake to 350. Unit began heat cycling. I get 329 on the low end and 362 On the high, averaging 345.5. I would like to replace temperature sensor and control at the same time due to overheating issue that occurred and my average temperature a little lower than I would like.. Ordering temperature sensor and returning with control. Office to reschedule ; ordrng 1 WPW10181986 (Oven sensor)"

"Arrived on site for washer WTW6157PW0 with issue of makes loud noise during agitation. Upon arrival, ran diagnostics and there are no saved error codes. Ran a normal cycle and unit filled and operated correctly. I ran a drain and spin and operated correctly. I cannot duplicate a noise issue at this time. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site to inspect refrigerator KRFF577KPS02 with condensation continuing to build up on the freezer door gasket. Upon further inspection, the customer provided a photo of the moisture/condensation on the FC door gasket. I contacted techline and spoke to Leon and advised of the complaint and my findings. Leon provided a text to my phone, and I sent a photo of the previous repair of the foam gaskets being placed under the FC door gasket and Leon advised that the foam gaskets were not in the correct position. I advised that based on the photo that was provided at the previous service call, the gasket is correct. Leon provided a part number to a video that demonstrates where to put the gasket and recommended ordering another foam gasket and replacing it. Leon created a new Case #21783690. Using a foam gasket from my van stock (W11159728), I removed and repalced the foam gasket and positioned it according to the video I had reviewed and recommended that the customer monitor the unit. Unit is operating as designed, and no water leaks observed during service, job completed. W11159728"