Near Copperas Cove, TX 76522
Al
Job Details: 11/24/2020
WASHER WHIRLPOOL wfw9351yw00 Arrived to inspect washer (3/3) leaking from the front. Checked the bellow and found the leaking was coming from the clogged coin trap at the drain pump. Cleaned the debris and tested the unit and unit tested as designed without leaking. Job completed
Near Austin, TX 78746
Luis
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site for no ice. Diagnosed icemaker not running through a normal harvest,replaced icemaker,powered unit on icemaker ran through a cycle and filled with water."
Near Manor, TX 78653
Andy
Job Details: 11/24/2020
RANGE WHIRLPOOL W5CE3024XS00 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Cedar Park, TX 78613
Wesley
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite and installed led to complete repair. All checks good. Unit is now operating as designed.
Near Manchaca, TX 78652
Jacob
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for door not shutting properly when closing the door from a distance. Looked at unit. Customer showed shutting door from a distance. Saw rail Mullion was a little out of alignment. Re aligned rail mullion. Let customer know as well the door shouldnt be closed for a distance and should be shut by fully pushing the door shut. No issues at this time. Job complete
Near Bastrop, TX 78602
Andy
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed water fill tube with heater. Ordering needed part. Office to schedule return trip. Customer needs ASAP appointment and would like office to contact to get scheduled as soon as possible. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (OFFICE TO CONTACT ) and 1 W11230096 (tube-water)
Near Cedar Park, TX 78613
Wesley
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Arrived onsite and found unit operating as designed. Advised customer on tube freezing and adjusted temp. All checks good. Unit water function did not work for 24 hrs. Issue has only occurred once.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/24/2020
DRYER WHIRLPOOL WED9500TW0 "Arrived on site for When trying to start a drying cycle, the drum does not start rotating/CAN HEAR DOOR LOCK BUT DRUM never starts - heard a popping when it stopped working. Placed in diagnostics and F31 came up. Tested voltage at the wall and terminal block and got 240 from L1 to L2. Removed top panel and found belt was frayed and broken. Ordered new belt and will return for repair. ; ordrng 1 661570V (belt)"
Near Leander, TX 78641
Lou
Job Details: 11/24/2020
RANGE KENMORE 790.7323931 "Arrived on site to inspect range oven flame too high. Upon further inspection, I tested the oven on bake at 350 degrees. When the flame came on it was extremely high. Tested the regulator and it was good. Tested gas valve to burners and it was good. Adjusted the orifice at the burner and retested and the unit is operating as designed. No gas leaks detected during service, job completed."
Near Georgetown, TX 78633
Jonathan
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL GI6FARXXY04 Arrived on site to install previous diagnosed part. Removed failed inlet valve and installed new. Cycled water dispenser and monitored operation. Unit function as designed. No water leaks detected during service. Call complete.
Near Georgetown, TX 78626
Tommy
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL GSC25C6EYY03 Arrived onsite for refrigerator not receiving water and freeze in’s food. Upon arrival found unit was not reading correctly from control and that unit water line was frozen as refrigerator was below freezing. Replaced control and spoke with customer about defrosting unit. Job Completed.
Near Georgetown, TX 78628
Kayman
Job Details: 11/24/2020
REFRIGERATOR KENMORE 795.7103301 Arrived onsite for refrigerator not producing ice. Upon putting the ice maker into a forced cycle I found that when the tray rotated to harvest I would get stuck or binds against another parts of the IM and gets locked up. The ice maker would need to be replaced. Job complete.
Near Austin, TX 78703
Leonardo
Job Details: 11/24/2020
MICROWAVE WHIRLPOOL KMBP100ESS03 Arrived on site to test unit for door not closing correctly. Test unit and found screws not all the way in on left side making door shift. Secured screws test unit and unit test good. Ordering new screws to install unit office to reschedule. ; ordrng 4 WPY706189 (SCREW )s
Near Lago Vista, TX 78645
Lou
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher not getting any water. Upon further inspection, I placed the unit in diagnostics showing no error codes. When the water began to fill, the tub failed to fill completely as the water was flowing slowly. I tested the water pressure outside and got 60psi. I checked the hose connection at the valve and removed the fitting at the hose and both were good. I checked the water hose for kinks and found none and checked the inlet hose and it was not kinked. I tested voltage at the control and got 125V coming from the control to the valve and ohmed the valve and it is within range. I found that the water hose has a regulator built in to the hose and was installed backwards. I corrected the hose and retested and the unit is operating as designed. Also found that the customers reverse osmosis tank drain tube is connected to the dishwasher drain tube. I recommended that the customer have a plumber re-route the osmosis drain tube
Near Austin, TX 78717
David S
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for ice maker not producing ice. I inspected the unit and work area. I found the ice maker not responsive and the thermistor open. I inspected The wiring under the door and I found the wires had broken. I soldered in wire extension and reconnected the wiring. I found the ice maker cycling and filling without being prompted too. The ice maker is working as designed. Job complete."
Near Austin, TX 78703
Luis
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KSCS25FJSS01 Arrived on site for no ice and water leaking. Found water leaking from icemaker mold which caused damaged to icemaker housing. Replaced defective icemaker assembly ran icemaker through a cycle water filled icemaker unit working as designed.
Near Leander, TX 78641
Lou
Job Details: 11/24/2020
DRYER WHIRLPOOL WED8500DC3 "Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit had recently caught fire and was repaired and now it’s making a screeching noise. Turned the unit on and immediately the unit began to make the noise. I removed the front cover and the lint duct assembly and found some socks twisted and tangled inside the duct and bound up in the blower wheel. Advised the customer of my findings and removed the debris. Reassembled the unit and retested and the noise stopped. No lint observed during service, job completed."
Near San Marcos, TX 78666
Robert
Job Details: 11/24/2020
RANGE WHIRLPOOL WFG505MOBS3 Arrived on job for complaints of hot to touch panel. Vent is located directly below panel area in concern. Normal operation.
Near Austin, TX 78734
Brandon
Job Details: 11/24/2020
COMPACTOR WHIRLPOOL GC900QPPB6 "Arrived on site to replace previous diagnosed parts, found unit was still not compacting, found failed top switch. Ordering switch. ; ordrng 1 WP777811 (Switch)"
Near Austin, TX 78724
Leonardo
Job Details: 11/24/2020
RANGE WHIRLPOOL WFG550S0HZ2 Arrived on site to test unit for convection fan not coming on. Test unit and found loose connection at fan motor. Secured connection test unit and unit test good job complete.
Near Austin, TX 78734
Luis
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS04 "Arrived on site for no power to compressor. Replaced control,compressor powered on loud noise diagnosed a defective compressor that caused control to fail. Ordering compressor,unable to set return date due to availability of compressor. ; ordrng 1 2HRS and 1 W11393142 (COMPRESSOR)"
Near Austin, TX 78728
David
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to install previously diagnosed parts to resolve broken right hinge. Replaced hinge and retested. All is working as designed. Leveled unit. Call complete.
Near Lakeway, TX 78738
Brandon
Job Details: 11/24/2020
WASHER MAYTAG MVWC565FW0 "Arrived on site for customer complaint of clicking noise and not starting cycle, found failed lid latch, I replaced lid latch, unit tested good. Calibrated unit, no leaks.
Near Austin, TX 78759
Scott
Job Details: 11/24/2020
OVEN KITCHENAID KFDD500ESS02
Near Austin, TX 78759
David
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL GSF26C5EXW00 "Arrived on site to diagnose refrigerator that is not making ice and has doors off level. Found icemaker locked in place due to stuck ice cubes. Provided estimate for updated icemaker and door leveling. Replaced icemaker and Leveled doors. Unit filled immediately afterwards. All is working as designed with no water leaks found. Call complete."
Near Austin, TX 78746
Leonardo
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDT710PAYM0 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor Beas going to replace wash motor Will need to order wpw10482480 . ; ordrng 1 wpw10482480 (SUMP AND MOTOR )
Near Round Rock, TX 78665
Kayman
Job Details: 11/24/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite to install previously diagnosed parts. I installed the latch strike and ran a diagnostics test to make sure the strike is making good contact. All tests passed. No leaks detected during time of service. Job complete.
Near Round Rock, TX 78664
David S
Job Details: 11/24/2020
RANGE WHIRLPOOL WFE525S0JZ0 Arrived in site for range panel being dented. I inspected the unit and work area. I found the control panel damage. I replaced the control panel with new. I tested the units operation and found it working as designed. Job complete.
Near Pflugerville, TX 78660
Matthew
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for refrigerator ice maker not making ice. Upon inspection found ice maker fan to be noisy and not having good air flow. Also found error code E5 timing ice maker. Ran ice maker test harvest and fill, all pass. Ran ice maker fan test and still noisy without air flow. Replaced ice maker fan, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Wimberley, TX 78676
Robert
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on job for complaints of no ice. Found e2 code lost position. Replaced icemaker. No leaks detected at time of service.
Near Pflugerville, TX 78660
Matthew
Job Details: 11/24/2020
OVEN WHIRLPOOL WGG745S0FS00 Arrived onsite for oven not working. Upon inspection found bake igniter not functioning. Will need to order and replace bake igniter . Office to reschedule ; ordrng 1 WP7432P143-60 (igniter- b)
Near Austin, TX 78757
David
Job Details: 11/24/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to install previously diagnosed parts to resolve no drain washer. Replaced drain pump and control and retested. No water leaks found and unit is working as designed. Call complete.
Near Austin, TX 78748
Luis
Job Details: 11/24/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site for ice build up in freezer. Found gasket not sealing to metal liner,found inside liner warped diagnosed unit will need a new freezer door,pictures uploaded to SD-QUICKPIC ; ordrng 1 W10746789 (DOOR ) and 1 W11178521 (NAMEPLATE)"
Near Smithville, TX 78957
Andy
Job Details: 11/24/2020
WASHER MAYTAG MVWC565FW0 Arrived on site for washer not rinsing. Tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Buda, TX 78610
Jacob
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for left handle to refrigerator door being loose. Tightened screws to handle. Tested handle. Not loose anymore. No issues at this time. Job complete
Near Austin, TX 78717
David S
Job Details: 11/24/2020
OVEN KITCHENAID KOST100ESS01 "Arrived on site for oven not coming. I inspected the unit and work area. I spoke to the customer and they stated the unit is showing an f2e1 stuck key code, while it was coming on. I gained access to the thermal fuse and found it broken. I powered the unit on and found it to have good voltage from the outlet. I spoke to SR and she already order console W11087446, I am ordering the thermal fuse. .; ordrng 1 W11204568 (THERMAL FUSE)"
Near New Braunfels, TX 78130
Noah D
Job Details: 11/24/2020
REFRIGERATOR FRIGIDAIRE FFHS2611PF6 Arrived on site to inspect fridge for not allowing water or ice. Spoke with fridigdaire Techline. Upon inspection found the damper shorted which froze the filter. Ordering damper. Office to reschedule ; ordrng 1 242303001 (DAMPER)
Near Austin, TX 78703
Jacob
Job Details: 11/24/2020
WASHER MAYTAG MHW5500FW0 Arrived onsite to replace bellow. Replaced bellow. No issues at this time. Job complete.
Near Lago Vista, TX 78645
Lou
Job Details: 11/24/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit making loud noises while in use, I removed and replaced the rollers, shafts, washers, and retainers she bled the unit and tested. Unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78745
Kevin
Job Details: 11/24/2020
DRYER WHIRLPOOL NED4655EW1 "Arrived on site and inspected dryer and found belt has inverted, disassembled dryer again and placed belt right side out, dryer is now operating properly took a short video, job comple"
Near Lakeway, TX 78734
Brandon
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for customer complaint of unit leaking water, I found some water in drip pan, no water or ice build up anywhere, no water going to unit, I could not detect a leak at time of service."
Near Lago Vista, TX 78645
Lou
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL ED5GTGXNB14 "Arrived on site to inspect refrigerator ice maker leaking water into the ice bin and causing ice to build up inside. Upon further inspection, I found a large block of ice in the bin and the ice maker in the process of harvesting. When it filled with water, I found the ice maker leaking water at the front where the tray meet so the motor housing. I removed and replaced the ice maker and tested. Unit is operating as designed. No further water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to replace UI control, after replacing.
Near Austin, TX 78724
Leonardo
Job Details: 11/24/2020
RANGE WHIRLPOOL WFG550S0HZ2 Arrived on site to test unit for unit over temp. Test unit and calibrated unit test unit and unit test good average temp when set at 350° is 354° job complete
Near Leander, TX 78641
Wesley
Job Details: 11/24/2020
RANGE KITCHENAID KFDC506JSS00 Arrived onsite and found unit door had been removed without engaging the lock levers. Re installed and all checks good. Advised customer on repair.
Near Kingsland, TX 78639
Cliff
Job Details: 11/24/2020
ICE MACHINE KITCHENAID KUIX335HPS00 Arrived on site to diagnose a ice machine that is draining ro system. Tested unit and found no failures at this time.
Near Jonestown, TX 78645
Lou
Job Details: 11/24/2020
DRYER MAYTAG MED6630HC1 "Arrived on site to inspect dryer lint getting everywhere. Upon further inspection, I found lint on the back of the unit and on the top, side and front of the unit. Inspected the vent tube and it is sealed with no holes. Using my vent test kit, I tested the airflow and it appeared to be good. Customer advised that the unit doesn’t seem to be drying well. I disassembled the unit and found more lint inside the unit. Retested and found element functioning properly. Cleaned the lint from inside the unit and found where the vent tube inside the unit is gapped at the blower housing and at the back of the unit allowing lint to escape into the inside of the unit and blow out the air holes in the bottom panel. Using sealant pads from my van stock (W11113654) I sealed off the gaps and reassembled the unit and retested. Unit is operating as designed. No lint observed at the end of service, job completed."
Near Austin, TX 78747
Kevin
Job Details: 11/24/2020
WASHER MAYTAG MVWB835DW3 "Arrived on site and sound saved error code F6E2, no communication between control board and control panel. Replaced both and washer is now operating properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78732
Brandon
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KSSO42QTX03 "Arrived on site for customer complaint of unit not dispensing ice, found shaft was not making good contact with ice container. I adjusted shaft, unit tested good."
Near Round Rock, TX 78681
Tommy
Job Details: 11/24/2020
WASHER WHIRLPOOL MVW6230HW0 Arrived onsite for F8 E1 . Called tech line upon speaking with ED. Ed stated that unit needed drain hose 39 to 36 inches away as seen on page 4 on the user care guide. 7729317221 ED. Upon letting customer know this was a installation problem as hose was too low.
Near Georgetown, TX 78633
Kayman
Job Details: 11/24/2020
OVEN KITCHENAID KEBS109BSS01 Arrived onsite for wall oven that burns food on the top and doesn’t cook on the middle. Upon inspection I found the bake element working when preheat selected. I accessed the main control and tested the oven sensor. The oven sensor was in range. I then checked the ovens set temperature through cycles and found the oven was about 7 degrees too high give or take. I adjusted the temp in calibration down 10 degrees. Otherwise the unit is working as designed at this time. Job complete.
Near Kyle, TX 78640
Jacob
Job Details: 11/24/2020
DRYER MAYTAG MEDB835DW4 Arrived onsite for unit not heating. Tested unit. Found not heat from unit. Upon further inspection. Found that control board was bad. Replaced control board. Tested unit. Unit is working as designed. No issues at this time. Job complete
Near Buda, TX 78610
Jacob
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for refrigerator not cooling. Looked at unit. Saw that the refrigerator evaporator was frozen up. Told customer that unit needs to unthaw before returning for repairs. Ordered part. Office to reschedule. ; rqstng P&A on 1 WPW10248595 (Damper control)
Near Killeen, TX 76542
Tyler
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site for refrigerator freezer door gasket not staying in place properly. Upon further inspection I found the inner door mold that help gasket stay in place on the door from was starting to slowly peel from door itself causing the door gasket to fall out of place. The gasket itself was still in good condition. I did recommend to the customer due to the inner door mold peeling that it would be best to replace the entire door. I then added silicone adhesive between inner door model and exterior. Informed customer to leave the door shut for a few hours to help with curing. Unit not working as designed and gasket is no longer falling out of place.
Near Meadowlakes, TX 78654
Cliff
Job Details: 11/24/2020
DISHWASHER GE GDF510PSJ4SS Arrived on site to diagnose a dishwasher that is not draining. Tested unit and found drain plug not removed from garbage disposal at time of installation. Removed drain plug and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Austin, TX 78738
Brandon
Job Details: 11/24/2020
DISHWASHER JENN-AIR JDTSS244GP0 "Arrived on site for customer complaint of unit having standing water, replaced pump, unit tested good."
Near Austin, TX 78741
Kevin
Job Details: 11/24/2020
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site and found frame is damaged and wraparound is damaged, took pictures.
Near Harker Heights, TX 76548
Tyler
Job Details: 11/24/2020
DRYER MAYTAG MEDE500VW1 Arrived on site for dryer needing a new previously diagnosed heating element due to the old ones shorting out. After disassembling installing and reassembling the dryer I was able to verify that the new heating element is now turning on and regulating between the desired temps as designed. Call complete
Near Austin, TX 78726
David
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Arrived on site to diagnose sound coming from refrigerator. Customer said it sounded like it was coming from the back, but is not constant. Ran tests and checked condenser fan and evaporator fan both. Ran for extended period of time and could not verify sound. Advised customer to take a video and open freezer and check if noise returns. They said they sometimes leave the doors open a bit longer when being about the kitchen. Found a bit of frost on the FC evap cover from door being open. Sound is likely just ice on fan blades from leaving door open. Advised to get video if sound returns. Call complete."
Near Waco, TX 76705
Jonathan
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS01 Arrived on site for a refrigerator that’s leaking from the filter area. Inspected unit and work area. Removed filter and found water dripping from the filter head. Replaced filter head and tested unit. Unit is now working as designed. Call complete.
Near Moody, TX 76557
Jonathan
Job Details: 11/24/2020
OVEN JENN-AIR JJW8430DDS Arrived on site to remove the control from the unit to be repaired. Inspected unit and work area. Removed control and will ship back to American home shield for repair. Office will need to reschedule customer when part is made available. ; saved tckt
Near Harker Heights, TX 76548
Tyler
Job Details: 11/24/2020
WASHER WHIRLPOOL MVWX655DW0 Arrived on site for a washer needing a previously diagnosed wash plate. After installing needed part I ran a diagnostic test on the low-speed and high-speed agitation to verify that the unit is now functioning as designed. Call complete.
Near Killeen, TX 76542
Tyler
Job Details: 11/24/2020
RANGE WHIRLPOOL WFE525S0HV0 "On site for range I was given an F 61 area code indicating that the oven was getting too hot during heating. Upon arrival I ran a diagnostic check and verify that the air code was still appearing and then ran an ohm test on the oven thermostat sensor and found it was only out at 1.1 ohms but when I checked pins p3-4&p3-5 I found the owner resistant was not between 1000 and 1200 like I needed to be it was actually bouncing between six and 10,000 OHmes indicating that the main control is now starting to go bad. We will need to return with a new main control and oven thermostat in order to make the repair complete office to reschedule once the availability of parts is known; ordrng 1 W11256088 (cntrl-elec)"
Near Belton, TX 76513
Jonathan
Job Details: 11/24/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site for a washer that won’t turn off. Inspected unit and work area. Customer advised the issue is not that the unit won’t turn off but that the unit won’t go past the rent cycle and will continue to rents over and over again. The customer advised they tried to pull up diagnostic error codes and found an overload error code but that when they tried to access it again that it was deleted. Place unit and service diagnostics and found an F2 E1 (UI stuck key) error code. Ran unit through an auto testing unit ran as designed but noticed the washer unlevel and rocking back and forth towards the right front leg. Adjusted right foot. Went through all components and all components passed all tests. Ran unit through high speed manual spin and unit ran as designed. I asked the customer about laundry soap usage and customer advised that they usually use a four or five on their As well as Oxsee clean. Advised that they need to be cutting down their soap usage du
Near Killeen, TX 76542
Al
Job Details: 11/24/2020
MICROWAVE WHIRLPOOL WMH31017HZ4 Arrived to inspect microwave burning smell. Confirmed the complaint and found several burn marks on the control causing the issues. R&R it and unit tested as designed to customers satisfaction.Job completed
Near Georgetown, TX 78633
Jonathan
Job Details: 11/24/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for ice machine making thin ice. Performed diagnostics mode, all thermistor passed in test mode. Found water reservoir not filling enough to pump water over evaporator tray. Ran test mode 3 times to have enough water in reservoir. Ran compressor and condenser fan to inspect frost pattern. Found good pattern. Found failed inlet valve.Removed failed inlet valve and installed new. Performed diagnostics mode and activated note valve. Monitored operation and observed for possible water leaks. All tested good, no water leaks detected."
Near Killeen, TX 76549
Tyler
Job Details: 11/24/2020
WASHER WHIRLPOOL WFW6620HC0 On site for washer that was banging around during spin. Upon arriving I found of the shock absorbers at the bottom it all gone bad and I ended up replacing all four at this point I ran the unit again and found that even though the shaking was not as bad as it was the first time that the unit was still vibrating and bouncing around more than it should upon trailer inspection I found that the rotor and stater motor assembly as well as the inner and outer baskets were not functioning properly. There were signs of leaking within rotor mounted area of tub were rust was forming. Office to reschedule for two men to our call as well as once the parts availability are known; ordrng 1 UNKNOWN (CNOTE NEED AIG APPROVAL +PLUS 2 MAN 2HR WEIGHED CALL) and 1 W11287253 (TUB &DRUM) and 1 W11314361 (rotor) and 1 W11314657 (screw) and 6 W11314661 (screw)s and 1 W11354541 (STATOR )
Near New Braunfels, TX 78132
Robert
Job Details: 11/24/2020
OVEN JENN-AIR JJW2830DP01 Arrived on job for complaints of buttons not working. Replaced console and test. Operation normal.
Near Copperas Cove, TX 76522
Al
Job Details: 11/24/2020
DRYER WHIRLPOOL WED6600VW0 Arrived to inspect dryer screeching noise during cycle. Found the pulley was defective. R&R it and unit now operates as designed to customers satisfaction.Job completed
Near Belton, TX 76513
Tyler
Job Details: 11/24/2020
WASHER MAYTAG MVWC465HW2 Arrived on site for washer not functioning properly. Upon arrival I ran a diagnostics test and found that the unit main control would stop sending power to the motor during high speed agitation tests. During low speed spin the gear case would only spin one direction and wouldnt alternate between directional turns. I attempted to run a factory reset but the control board would prematurely shut down a few seconds after starting. Will need to return with a new gearcase and control. ; ordrng 1 W11249158 (cntrl-elec) and 1 W11454372 (GEAR CASE )
Near Harker Heights, TX 76548
Tyler
Job Details: 11/24/2020
WASHER WHIRLPOOL MVW7232HW0 Arrived on site to install previously diagnosed harness you are a control and main control. After installing the necessary parts I was able to run a diagnostic test and verify that they are no longer any error codes on the unit was operating. Washer now functions as designed call complete.
Near Gatesville, TX 76528
Jonathan
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for a refrigerator that making ice but the ice is melting. Inspected unit and work area. Found ice bin with normal amounts of ice and not clumped. Customer advised that pretty frequently a lot of her ice cubes are clumped together which makes it difficult to dispense ice. Checked all of her gaskets and found all sealing properly. Placed in service diagnostics and found the ice level sensor working properly. When testing the icebox fan, found the fan extremely weak. Replaced icebox fan and tested unit. Unit is now working as designed. Call complete."
Near Temple, TX 76502
Tyler
Job Details: 11/24/2020
REFRIGERATOR MAYTAG MFI2569VEM1 Arrived on site for refrigerator with lights coming on but the rest of the unit will not power up. Upon arrival I tested the power outlet for 120 V and found that it was supplying power to the high-voltage board but the hype voltage border is not supplying power to the compressor front you are panel or any interior hardware except the lights. They replaced the high-voltage bored after getting authorization (per CS) is able to reprogram the new high-voltage board and verify that the compressor both condenser and evaporator fan as well as all of the hardware working as designed inform customer to give unit 24 hours to properly cool. Call complete
Near Austin, TX 78747
Leonardo
Job Details: 11/24/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Spring Branch, TX 78070
Andrew
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDF750SAYM3 "Arrived on site to test unit for not draining. House is vacant. Home had recent inspection and they found dishwasher was not draining. Found unit did not have a high drain loop causing water to back flow from sink to dishwasher. Also found unit was not level causing water to accumulate in front of unit and leak from door. Installed high drain loop and leveled, tested unit, unit works good. No leaks detected. Job complete."
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/24/2020
FREEZER WHIRLPOOL MZD2665HES Arrived on site to test unit for not cooling properly. Customer had unit unplugged for 48 hrs. Did not find any sign of water from frozen or frosted over evap. Compressor amp draw was 1.25amps. Evap motor was operating as designed. Condenser motor was working and receiving proper voltage. Evap developed ideal frost pattern. RC damper was operating as designed. Was not able to find any issues currently. Recommended customer to run unit and if any issues continue to give us a call. Advised customer on loading issues and potential blocking of air flow. No leaks detected. Job complete.
Near Bastrop, TX 78602
Andy
Job Details: 11/24/2020
DRYER WHIRLPOOL MEDB835DW4 Arrived on site for dryer making noise. Tested and inspected unit and found failed rollers and idler bracket. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Georgetown, TX 78633
Kayman
Job Details: 11/24/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived onsite for micro wall oven combo with intermittent touch pad issues. I confirmed the issues and accessed the main control. I replaced he main control and console. I re installed the unit and tested. We were having trouble connecting to WiFi so I gave the customer the whirlpool WiFi connect team’s number. Unit is other wise working as designed at this time. Job complete.
Near Austin, TX 78747
Kevin
Job Details: 11/24/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and replaced user interface diagnosed on previous visit, after replacement oven light is operating properly, job complete"
Near Spring Branch, TX 78070
Andrew
Job Details: 11/24/2020
WASHER GE GFW450SSM1WW Arrived on site to test unit for loud noise when spinning. Found basket had way too much play. Needing to replace rear and front tub and basket. Needing 2hrs and 2 man. Office to reschedule.; ordrng 1 2-MAN and 1 2HRS and 1 WH08X10054 (tub seal) and 1 WH08X23479 (gasket) and 1 WH45X10096 (rear tub asm) and 1 WH45X20907 (front tub) and 1 WH45X23480 (basket asm 5.1 cu ft)
Near New Braunfels, TX 78132
Andrew
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDF780SLYB0 "Arrived on site to test unit for loud door noise. Replaced both left and right door springs, door cables and door rollers. Tested unit, noise is no longer present. No leaks detected. Job complete."
Near Harker Heights, TX 76548
Cliff
Job Details: 11/23/2020
RANGE WHIRLPOOL WFE525S0JS0
Near Austin, TX 78731
Kevin
Job Details: 11/23/2020
OVEN KITCHENAID KODE500ESS04 "Arrived on site and inspected oven and found lower oven heating is due to vent exhaust at the bottom, discussed correct cooling functions with customer and went over expectations. Also discoloration of racks is due to them being left in the oven due to a cleaning cycle and cant be corrected. Oven is operating properly no further repair is needed at this time, job complete."
Near Georgetown, TX 78628
Jonathan
Job Details: 11/23/2020
WASHER WHIRLPOOL WFW9150WW00 "Arrived in n site for washer not starting cycle. Performed diagnostics mode and found error F8–E1, water failure. Ran automatic test cycled found unit powered off when drum goes to reversing movement. Measured motor resistance at 6 ohms, with range. Called Whirlpool tech support and spoke T.J and tested MCU and found failed motor control. He stated possible issue with pressure switch to.
Near Lampasas, TX 76550
Al
Job Details: 11/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived to inspect kitchenaid 5 door refrigerator leaking. Inspected and found the drain tube was frozen over. Used my steamer to fix the issues. Tighten the door handles for customer.Job completed
Near Kempner, TX 76539
Al
Job Details: 11/23/2020
OVEN WHIRLPOOL MER6772BAS
Near Leander, TX 78641
Wesley
Job Details: 11/23/2020
DISHWASHER KITCHENAID KUDE60FXWH4 Arrived onsite and found faulty control. Unit is now operating as designed. All checks good.
Near Driftwood, TX 78619
Brandon
Job Details: 11/23/2020
REFRIGERATOR AMANA AQF1613TEW03 "Arrived on site for customer complaint of loud noise, found failed fan motor which caused fan blade to break. I replaced fan motor, customer said he will replace the blade. New motor tested good.
Near Buda, TX 78610
Leonardo
Job Details: 11/23/2020
OVEN WHIRLPOOL WFE320M0JW0 Arrived on site to test unit for control board not responding.
Near Harker Heights, TX 76548
Cliff
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL ED5JHEXTQ00 Arrived on site to diagnose a refrigerator that is making noise. Tested all parts and components and found no failures at time of service. Advised homeowner on findings. No leaks were found at time of service.
Near Austin, TX 78705
Jacob
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Arrived onsite for unit not making much ice at a time. Looked at ice maker bucket. Customer said it made ice but it was less than half a full bucket within a weeks time. Asked customer about the filter because water was coming out normal. Said she purchased filter from Amazon. Let her know to purchase straight from whirlpool. Customer will buy one from whirlpool. No leaks at this time. Job complete
Near Austin, TX 78721
Jacob
Job Details: 11/23/2020
RANGE WHIRLPOOL WFG775H0HZ0 "Arrived onsite to replace parts ordered by previous tech. Replaced parts. Did not seem to fix the issue. Called Techline. Suggested to file down the channel on the burner head going to the igniter to help the gas get to the igniter better, also order a new oraface to be replaced Got sr#7729340423. Ordered part. Office to reschedule. ; ordrng 1 W10473934 (holder-orf)"
Near Georgetown, TX 78633
Jonathan
Job Details: 11/23/2020
WASHER KENMORE 110.168825 "Arrived on site to install previous diagnosed part. Removed failed inlet valve and installed new. Inspected water connection and tested operation. All tested good, no water leaks detected."
Near Leander, TX 78641
Paul
Job Details: 11/23/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for a range with the warmer drawer not closing correctly. I found the door closing easily but the drawer face was crooked in comparison to the oven door. I found where the range had been dropped on the LF corner bending the chassis and causing the drawer to be higher on the left side.
Near Austin, TX 78735
Kevin
Job Details: 11/23/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site and inspected dryer and found control panel connection to control board is loose, after resetting connection found one leg of power is missing, took pictures. Customer will need an electrician to correct the incoming power before dryer will operate, job complete"
Near Pflugerville, TX 78660
Matthew
Job Details: 11/23/2020
RANGE WHIRLPOOL WFC150M0JB0 "Arrived onsite for range not working. Upon arrival arrival unit had no power. Breaker was off. Flipped breaker and Tested unit, found inadequate incoming power. L1 was receiving 19vac and L2 121vac. Notified customer that would need to call an electrician. Left unit unplugged for safety. Job complete."
Near Dale, TX 78616
Leonardo
Job Details: 11/23/2020
RANGE WHIRLPOOL WFE505W0JZ0
Near Austin, TX 78737
Luis
Job Details: 11/23/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for cooling complaint. Per customer ice build up on back cover and fresh food and freezer stopped cooling. Ran diagnostics thermistors passed,ran defrost cycle passed diagnosed unit not running through a self defrost cycle ordering controls and defrost thermistor ; ordrng 1 EVAPTHERMISTOR and 1 W11196400 (CONTROL) and 1 W11214887 (UI )"
Near Austin, TX 78746
Leonardo
Job Details: 11/23/2020
MICROWAVE KITCHENAID KCMS2055SSS1 Arrived on site to replace switch and mag and cap. Opened unit and found wires had been cut and put together with wire nuts also found switch connectors way to big not making contact correctly also found switch holder broken. Will need new harness and switch holder ; ordrng 1 W10170370 (HARNESS ) and 1 WP8185271 (LATCH DOOR )
Near New Braunfels, TX 78130
Noah D
Job Details: 11/23/2020
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site to inspect oven for not staying on during high heat, upon inspection found the oven badly installed limiting airflow, Techline instructed customer to cover food and change console, replaced console and found part is defective. Office to reschedule; ordrng 1 W11107237 (CONSOLE )"