We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near Austin, Texas 78748
Matthew
Job Details: 07/02/2025
Arrived onsite for unit door damaged. Replaced handle assembly and screws. Unit is now functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS3
Near Georgetown, Texas 78633
Brandon B
Job Details: 07/02/2025
Arrived on-site for spray arm hitting the rack. Found top rack set to lowest position. I raised it to the highest position and it's clearing the dishes now. No parts used.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS09
Near Round Rock, Texas 78665
Andrew R
Job Details: 07/02/2025
Arrived onsite for rust on door. Confirmed rust present on RH Door. I replaced the door and it now looks as designed. When attempting to perfectly level door I noticed if it were to go further up it will hit the wood cupboard above. Customer is aware and asked to get it as best as possible. Releveled and unit looks as designed. No leaks. Call complete. Installed 13094739SQ RH DOOR SS.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Georgetown, Texas 78633
Tyler
Job Details: 07/02/2025
Arrived on-site for refrigerator forming too much ice in the freezer on arrival found unit needed Silicone around the liner and found the rest of the unit working as designed call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOEC3030LS01
Near Round Rock, Texas 78665
Andrew R
Job Details: 07/02/2025
Arrived onsite for microwave constantly running. I found the issue to be the fan will run even when opening the door. I found the relay on the microwave control stuck closed. I replaced the control and unit now operates as designed. Call complete. Installed W11325787 MW CONTROL.
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near Round Rock, Texas 78664
Andrew R
Job Details: 07/02/2025
Arrived onsite for gas smell. I ran the unit and smell no gas i checked the flame on the unit and found a perfect flame with it being blue and slight yellow at the tip. Units acting as designed. I inspected the rear vent and found excessive lint build up. Unit has no issue and believe customer is smelling the lint burning in the vent tube due to back up. I advised the customer to have the vents cleaned. Call complete. No leaks. No parts installed. Documented photos of flame and vent lint build up. spoke with safety SR 7741868044.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, Texas 78758
Wesley
Job Details: 07/02/2025
Arrived onsite for dryer noise amd found one of the rollers uneven and causing bad thumping. Used repair kit to replaced roller. Unit is now operating as designed. 4392067. No signer available.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, Texas 78753
Justin
Job Details: 07/02/2025
Arrived onsite for drain pump running randomly. Ran diagnostics and found stored error F3E1 pressure system failure. Replaced control under s-code S153EB. Tested and unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Pflugerville, Texas 78660
Justin
Job Details: 07/02/2025
Arrived onsite for drain pump running randomly. Ran diagnostics and found stored error F3E1 pressure system failure. Replaced control under s-code S153EB. Tested and unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Georgetown, Texas 78633
Brandon B
Job Details: 07/02/2025
Arrived on-site for dishwasher not working. Found the motor not responding. Installed a new motor(w11613570) and unit is working as designed. No leaks. Nobody is available to sign
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM08
Near Georgetown, Texas 78633
Brandon B
Job Details: 07/02/2025
Arrived on-site for compressor making noise. I couldn't replicate the noise while on-site. I used sound pads at the condenser and advised maintenance to get a recording if it continues. Nobody is available to sign
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS3
Near Austin, Texas 78758
Wesley
Job Details: 07/02/2025
Arrived onsite and found f9e0 and found unit operating with L2 and neutral reversed. Corrected wiring. Unit is now operating as designed. All checks good. No parts. No signer available
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Spicewood, Texas 78669
Leonardo
Job Details: 07/02/2025
Arrived on site to test unit for door gasket. Gasket is the same as last time on new door. Kitchen aid said they are the same. Customer said not to replace
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS2
Near Austin, Texas 78733
Leonardo
Job Details: 07/02/2025
Arrived on site to test unit for dispenser not opening. Found broken dispenser. Replaced dispenser test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW3
Near Spicewood, Texas 78669
Leonardo
Job Details: 07/02/2025
Arrived on site to test unit for dispenser door not opening. Removed front panel to get access to dispenser connections and found broken latch on dispenser. Relaxed dispenser test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AW0
Near Austin, Texas 78753
Justin
Job Details: 07/02/2025
Arrived on site to repair previously diagnosed issue unit needs new turn table. Replaced turn table and tested. Unit is now functioning properly and as designed to job completed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Cedar Creek, Texas 78612
Joe Z
Job Details: 07/02/2025
Arrived on site to install previously ordered part. Replaced drawer. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Bastrop, Texas 78602
Joe Z
Job Details: 07/02/2025
Arrived on site to install previously ordered part. Disassembled all parts of Fc section to access evaporator. Replaced fan W11455373. Test unit and fan still not operating . Replaced control W11455373. Unit is now operating as designed. I placed a bottle of water in freezer to allow customer to be able to monitor temperature . Job complete . I was given code to enter home. No one is available to sign for repair
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS2
Near Belton, Texas 76513
Jonathan M
Job Details: 07/02/2025
Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the manifold bracket and manifold and tested the unit. The unit began to work and operate as designed. Call complete. W11568642 and W11573754.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ09
Near Waco, Texas 76705
Jonathan M
Job Details: 07/02/2025
arrived on site to install previously diagnosed part. inspected unit and work area. I replaced the ice door and tested the unit. The unit began to work and operate as designed. Call complete. W11678832.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ13
Near Austin, Texas 78757
Daniel A
Job Details: 07/02/2025
Arrived on site to install previously diagnosed and ordered part per previous technician. I installed the inlet water tube and reassembled the unit. The maintenance will install a water line. No water leaks observed during service. W11162040
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA01
Near Horseshoe Bay, Texas 78657
David Z
Job Details: 07/02/2025
Arrived on site to follow up on ice machine not making ice. Tested unit and found its dripping water and dispensing. Found filter fouled out and not flowing. Unit flows properly with filter removed. I recommended customer install an in-line filter since their EDR filters are failing within a couple of weeks due to the area they are living. Unit is working as designed and no repair is needed. Unit is dispensing properly with a new filter installed. Customer was made aware that we will have to charge if filter is clogged again. Call completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Liberty Hill, Texas 78642
David Z
Job Details: 07/02/2025
Arrived on site to diagnose unit stuck in drain. If unit has power it will nonstop run the drain. Replaced main control to resolve pressure issue. Tested and verified load started properly. Parts used - W11608056.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, Texas 78724
Miguel
Job Details: 07/02/2025
Arrived on site for washer running the drain all the time. Used key to enter as no one was home. Found drain pumpmrunning when unit was plugged in. Showing f3e1. Per Service Pointer - W11766193. I verified pressure hose was clear. Drain pump is good. Replaced main control. Recalibrated and ran automatic test cycle. Working as designed. Call complete. W11607637
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Austin, Texas 78724
Miguel
Job Details: 07/02/2025
Arrived on site for washer running drain pump all the time. Found f2e3. Verified pressure hose was clear. Components pass test. Replaced control per Special Project S153EB. Recalibrated machine. Ran automatic test cycle. Working as designed. Call complete . W11603811
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS01
Near Georgetown, Texas 78626
Tyler
Job Details: 07/02/2025
Arrived on site for wall oven with dinted handle. On arrival confirmed issue and install w 11648756 call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM02
Near Austin, Texas 78758
Miguel
Job Details: 07/02/2025
Arrived on site for sealed system repair. Unitnwas moved tomservice garage. Recovered refrigerant. Replacedcompressor. Replaced access valve and filter drier. Pressure tested with 250 psi. Vacuumed and re charged. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSC5536RZ00
Near Austin, Texas 78744
Joe Z
Job Details: 07/02/2025
Arrived on site for scratched dispenser wall. Replaced dispenser wall W11759996. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, Texas 78758
Miguel
Job Details: 07/02/2025
Arrived on site for dryer control panel not working. Unit is a vacant apartment. Just finished construction. Replaced console. Verified operation. Call complete. W11378949
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506EBS05
Near Austin, Texas 78733
Scott
Job Details: 07/02/2025
Arrived on site for door closing hard . Tried to relevel fridge . Door is still closing hard. Call tech line and documented . Tech line recommended replacing extension with spring .to see if tension changes on extension If no change on closing then door is working as designed. Nothing else to replace or adjust . Sr 78411899581. Replaced extension.WP2307857 No change in closing. Explained to customer nothing else can be done . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near Waco, Texas 76710
Jonathan M
Job Details: 07/02/2025
Arrived on site for a range that is not heating on one of the back burners. Inspected unit and work area. The machine is add an appliance dealers store. I plugged the machine in and tested all portions of the machine. I found all burners and oven working and operating as designed without any fault. I tested everything three times to be sure and could not find an issue with the machine. The unit is working and operating as designed. No parts were installed.
We serviced a
WHIRLPOOL DRYER
Model WED8620HW2
Near Austin, Texas 78746
Leonardo
Job Details: 07/02/2025
Arrived on site customer said she wants a new one. She said Wilsons appliances tech had been out 4 times and had already replaced a bunch of parts. She will contact them to try to get a new one. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Round Rock, Texas 78665
Robert
Job Details: 07/02/2025
"WFES3030RS0 Arrived on site for a range tripping breaker again. On arrival client stated the previous tech arrived before they moved client moved in May and they didn't know anything about leaving it on for an hour. I recommend client to contact home builder to replace the gfci breaker client said she spoke with the home builder and he said they replaced it. I removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity, voltage, and amp draw all readings are correct uploaded photos product is working as its designed. Calling whirlpool safety Sr # 7741845559"
We serviced a
MAYTAG DISHWASHER
Model MDB6769PAS3
Near Round Rock, Texas 78681
Andrew R
Job Details: 07/02/2025
"Arrived onsite for previously diagnosed parts. I replaced the vent, vent grill, console, console seal, and screws. When going to replace the upper tracks i found the units feet lodged underneath the flooring. Customer will need to make unit accessible as it will not budge to be pulled out. I also need to order 2x WPW10348408 Screws for the door latch as they are missing and weren't ordered. Office to RS when adjustments have been made. No leaks.; ordrng 2 WPW10348408 (Door latch screws)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NBEXRL01
Near Killeen, Texas 76549
Brandon B
Job Details: 07/02/2025
"Arrived on-site for nothing working. Found the unit is cooling. Got 24 degrees in fc and 54 in rc. Found multiple boxes in the freezer that are pushing on the door. I set temperature to coldest and advised the customer to keep all products only on the shelves, not hanging over. No parts used"
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near Austin, Texas 78748
Matthew
Job Details: 07/02/2025
"Arrived onsite for damaged door. On arrival complete door was missing. Spoke with claims and we cannot replaced missing parts, no way to order a complete door. Builder must contact whirlpool. (Used left and right trim and screws for another call)Job complete. No one onsite for signature"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Austin, Texas 78759
Wesley
Job Details: 07/02/2025
"Arrived onsite for bad compressor. Removed and replaced compressor and added dye drier and access port. Pulled vacuum, and inspected brazed joints. Vacuum held. Charged to spec. Monitored for heat exchange and proper lowside pressure. All checks good. Unit is now operating as designed. W11580057, W11506635, WPW10143759"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS02
Near Austin, Texas 78746
Luis
Job Details: 07/02/2025
"Arrived on site. Replaced door and both hinges tested door operation good,door sealing correctly. W11346787,w11176753,w11176752"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD706MPS01
Near Austin, Texas 78746
Luis
Job Details: 07/02/2025
"Arrived on site. Removed cover found sheet of ice on middles section of evaporator,too much thick ice for steamer to remove,defrosted some ice,per tech support replaced fan motor,cover and main control. Powered unit on fan running customer will defrost freezer. Used w11631625,w11756948,w11752963"
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX535HPS01
Near Austin, Texas 78735
Luis
Job Details: 07/02/2025
"Arrived on site. Ran diagnostic defective bin thermistor and recirculating pump,replaced bin thermistor and pump ran a normal cycle water filled pan to correct setting. Wpw10511923,w11542867; used 1 Wpw10511923 (Thermistor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Spicewood, Texas 78669
Luis
Job Details: 07/02/2025
"Arrived on site. Diagnosed a defective left side deli led module,replaced module all leds working as designed. W11683243"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Buda, Texas 78610
Tim M
Job Details: 07/02/2025
"Arrived on site to test unit for shaking during spin. Upon arrival customer stated it does not matter the load size, unit will start to walk and shake. Tested suspension, found it extremely bouncy. Replaced suspension (W11130359) and ran a calibration cycle successfully. Ran a test cycle with all components properly engaging. Unit is now running as designed, no leaks detected, job complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Seguin, Texas 78155
Tim M
Job Details: 07/02/2025
"Arrived on site to test unit for shaking and vibrating. Upon arrival customer stated no matter the load size the unit will get thrown off balance and shake. Tested unit, found suspension extremely bouncy and noise coming from the belt and cam. Replaced suspension (W10780045), cam (W10721967) and belt (W11239857). Ran a calibration cycle successfully. Ran a test cycle with all components properly engaging. Unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near San Marcos, Texas 78666
Tim M
Job Details: 07/02/2025
"Arrived on site to test unit for pump running. Upon arrival customer stated whenever power is applied, pump runs constantly. Applied power to the unit, drain pump immediately engaged indicating a pressure system fault. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Per auth code W1EABN0APL1 replaced control (W11608056) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Ran a test cycle with all components properly enabling. Unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM04
Near San Marcos, Texas 78666
Tim M
Job Details: 07/02/2025
"Arrived on site to test unit for noise. Upon arrival customer stated unit has stopped making the noise. M/S were incorrect, updated and checked entitlement, unit is in warranty. Tested unit, found no components making noise. Unit is running as designed, no leaks detected, no parts installed, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Maxwell, Texas 78656
Tim M
Job Details: 07/02/2025
"Arrived on site to test unit for no power. Upon arrival customer stated unit stopped working and now cycles dont start. Verified issue, cycle does not start. Took incoming voltage, found 0V across the terminal block. Inspected breaker and found it tripped. Reset breaker and tested unit, all function has returned. Cycles now start and unit heats. Unit is now running as designed, no parts installed, job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near New Braunfels, Texas 78132
Tim M
Job Details: 07/02/2025
"Arrived on site to test unit for ice melting. Upon arrival customer stated the compressor began to make a loud sound and the ice began to melt. Turned unit off.Applied power to the unit and entered manual diagnostics. Components all engaged properly. Took compressor amperage, pulling 3.4 amps on startup and stabilized at 3.1. Frost pattern on the evap plate was uneven, half missing. Turned on hot gas and compressor began to pull 3.5 amps and rising slowly. Contacted service thread, per thread unit will require a sealed system repair. Unit is r134a. Requesting 3 hours for return visit. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W11735041 (Compressor) and 1 WPW10218037 (Evap plate) and 1 W11506635 (Access valve) and 1 W10843121 (Non dye drier)"
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Seguin, Texas 78155
Tim M
Job Details: 07/02/2025
"Arrived on site to test unit for drum not spinning. Upon arrival customer stated when starting a cycle you can hear the motor start but then it sounds like it gets jammed up. Verified issue, when starting a cycle the drum lurched and spin a quarter turn before sounding like motor got seized up. Could not manually spin the drum indicating an object in the blower wheel. Inspected lint trap housing and found a white long object stuck in the blower wheel. Removed object and documented. Tested unit, drum is now spinning properly and unit is heating. Unit is now running as designed, no parts installed, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE500M4HS
Near Austin, Texas 78731
Andrey
Job Details: 07/02/2025
"Arrived on site to test unit for bent oven bottom, tested unit found bottom bent causing it to fall through, will need to replace oven bottom to fix issue, ordering part office to reschedule ; ordrng 1 W11223962 (Oven bottom)"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Austin, Texas 78738
Leonardo
Job Details: 07/02/2025
"Arrived on site to replace the main power control board.Replaced the board and was able to restore power to the unit. Attempted to start the unit and found the control panel unresponsive, with the display very dim and difficult to read. Replaced the control panel and display board. Tested unit again and found only the Melt button was functioning. When pressing the Start button, the number 8 appears on the display with no other response. Ordering a new control panel, relay board, and power control board for further repair. Rescheduled for Thursday 7/10 ; ordrng 1 W11445128 (Relay power board) and 1 W11486781 (Power supply board) and 1 W11486769 (Control panel)"
We serviced a
AMANA WASHER
Model ntw4605ew0
Near Belton, Texas 76513
Jonathan M
Job Details: 07/02/2025
"Arrived on site to install previously diagnosed part. Inspected unit and work area. The customer advised that the previous technician did not address his main concern. He advised that the unit makes a grinding noise when the unit goes to spin or agitate, which is what he initially called for. I changed out the suspension and tested the unit and diagnostics. I did confirm the customer's complaint and checked underneath. I found no evidence of any gear case leaks or drops in the drive shaft. I found during the shifting portion that the actuator shifter was having a hard time shifting and when I looked at it, it hadn't properly shifted all the way into agitation. I also found the belt and splutch assembly worn and stripping. I replaced all three parts and tested the unit. The unit began to work and operate as designed with no abnormal sounds present. Call complete. WPW10006384, W11481722, W10721967, and W10780045."
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS24JL01
Near Leander, Texas 78641
Lou
Job Details: 07/02/2025
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis and techlines recommendations, I removed and replaced the control panel and tested. Once I plugged the unit in, the panel display failed to come on. I verified voltage 126V at the power cord and at the filter board in and out. I removed and replaced the main control and retested and got the same results. When I went to replace the harness ordered, I found it did not include the UI harness. I advised the customer of my findings and contacted techline. While on hold, I researched the model number and found no documentation for this model. I notified the office (SR) and advised of my findings and situation. SR contacted the manufacturer and is waiting for a response for the correct part numbers and parts breakdown sheet. I spoke to Chris from techline and advised of the complaint, history, and my findings today. I advised Chris that I am ordering a PARTS RESEARCH through our office and requesting a parts breakdown as well. Chris documented the info to the previous SR#7741843393. I am ordering a PARTS RESEARCH-UI HARNESS, TURNTABLE HARNESS, CONTROL PANEL, MAIN CONTROL, and MAIN HARNESS. Also, ordering a CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-2 HOUR JOB due to the complications on this call. Unit was placed back in its space and left unplugged for safety.; ordrng 1 PARTSRESEARCH (UI HARNESS) and 1 PARTSRESEARCH (TURNTABLE HARNESS) and 1 PARTSRESEARCH (CONTROL PANEL WITH UI) and 1 PARTSRESEARCH (MAIN CONTROL) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (2 HOUR JOB) and 1 PARTSRESEARCH (MAIN HARNESS)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leander, Texas 78641
Lou
Job Details: 07/02/2025
"Arrived on site to inspect washer not spinning out the clothing. Upon further inspection, I placed the unit in diagnostics showing error code F7E4-basket re-engagement failure. Cleared the code and continued with testing. The unit operated as designed until the spin cycle when the basket failed to reach max RPM speed and continued to make a popping noise. I tilted the unit back and gained access to the slider and found the metal ring on the slider was broken/loose and was not seated properly. Also found where the slider metal ring was beginning to wear on the clutch. I removed and replaced the slider and clutch and calibrated the unit. Retested the unit, and it is operating as designed. I made recommendations for use and care. No water leaks observed during service, job completed. W10734521, W10754448"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Jonestown, Texas 78645
Lou
Job Details: 07/02/2025
"Arrived on site to inspect washer not getting water. Upon further inspection, I placed the unit in diagnostics showing error codes F0E5-off balance and F0E9-off balance pause. I cleared the codes and continued with testing, and found the unit is not getting enough water from the valves. The agitation and spin modes are operating as designed. I removed and replaced the inlet valve and calibrated the unit. Retested in diagnostics, and the unit is operating as designed. No water leaks observed during service, job completed. W11165546"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Austin, Texas 78759
Daniel A
Job Details: 07/02/2025
"Arrived on site to inspect washer banging and making a loud squeaking noise. Upon further inosection, I gained access to the underside of tye washer and foundbthat the cam pully was loose and wobbling around. I attempted to remove tge bolt holding it on however the bolt was spinning freely. The washer will need a new splutch assembly and gearcase and belt. I am ordering the splutch gearcase and belt. I am also ordering the spanner nut and drive block just in case. Unit located outside. Office to schedule return service. WP21366 WP389140 W11454741 W11239857 W10721967 Signature did not save ; ordrng 1 WP21366 (Spanner nut) and 1 WP389140 (Drive block) and 1 W11454741 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Splutch)"
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near New Braunfels, Texas 78130
Tim M
Job Details: 07/02/2025
"Arrived on site to inspect unit for not sealing. Upon arrival customer presented issue, cooktop sealing is missing in some areas causing food to enter and build up. Attempted to repair by heating sealant, unsuccessful. Replaced cooktop (W11719704) and inspected, unit now appears and functions as designed, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV10
Near Austin, Texas 78726
Daniel A
Job Details: 07/02/2025
"Arrived on site to inspect refrigerator with no light in the freezer. Upon further inspection, the customer advised that the light was fine and the switch was stuck due to moisture. I checked the freezer door and gasket and ensured that it is operating as designed and that the gasket is making an air-tight seal. It appears as though the door was not closed all the way and allowed moisture to enter the compartment. At the moment, the lights and switches are operating as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS01
Near Lago Vista, Texas 78645
Lou
Job Details: 07/02/2025
"Arrived on site to inspect refrigerator lights not working. Upon further inspection, the customer advised that the fresh foods drawer lights are not working; the water dispenser is loud when dispensing; and the compressor is making a loud noise when it comes on. I checked the RC deli drawers, and they do not have lights. I found what the customer was referring to as the deli lights to be the vent and deli thermistor at the back of the top drawer. I tested the dispenser and found the noise coming from the valve area. I removed the water filter and retested, and the noise is still there. Gained access to the valve at the bottom of the unit and retested and found the valve is vibrating on the housing. I adjusted the valve and retested, and the dispenser/valve is operating as designed. I placed the unit in diagnostics and checked for error codes, and found none. Tested the compressor in diagnostics test 40 and could not duplicate any abnormal noises. I advised the customer of my findings and repairs and recommended getting a video of the noise should it happen again and then call it in for service. Unit is operating as designed, and no water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Round Rock, Texas 78681
Daniel A
Job Details: 07/02/2025
"Arrived on site to inspect dishwasher not running or cleaning. Upon further inspection, I placed the dishwasher into diagnostics and observed error code F4E3. I verified proper voltage to the motor however the motor was not running due to becoming seized. I will need to replace the motor assembly. Part W11613479 has been ordered but not received. Office to schedule return service when part available. No water LEAKS observed during service.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, Texas 78641
Lou
Job Details: 07/02/2025
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that the unit is leaking from underneath, and they had to use 2 beach towels to get the water up last use. I placed the unit in diagnostics showing error codes F4E3-motor failure and F9E1-diverter lost position. Cleared the codes and continued with testing and monitored under the unit for leaks. Once the unit began to cycle, water began to pour out from the diverted housing. Also found the upper spray arm missing, and the customer advised it broke and won't stay attached. I am ordering the upper spray arm and will return with all prescreened parts and scheduled return service for 07/10/25. Unit left unplugged for safety. RETURNING TECH TO REPLACE THE SUMP ASSEMBLY AND UPPER SPRAY ARM.; ordrng 1 WPW10498900 (Upper spray arm)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Leander, Texas 78641
Lou
Job Details: 07/02/2025
"Arrived on site to inspect dishwasher control panel not responding. Upon further inspection, I went to place the unit in diagnostics, and the unit failed. I found the start button is not responding to touch. I gained access to the control and found the start button on the main control has failed. I removed and replaced the main control and tested it, and the unit is operating as designed. No water leaks observed during service, job completed. W11637583"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Marble Falls, Texas 78654
David Z
Job Details: 07/02/2025
"Arrived on site to follow up on microwave not starting issue. Per tech line request, replaced inverter and mag. Tested unit with 6x 1 min runs and found no further issues. Repair completed. Parts used - W11578959, W11578579."
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Liberty Hill, Texas 78642
David Z
Job Details: 07/02/2025
"Arrived on site to diagnose oven that hsd thrown error. Customer also explained that for some time now, unit has been getting a power loss message even when not in use. Oven has worked when in use consistently. Foind error to be F6E0, for UI lost communication. Unit has had 2 controls replaced, indicating the most likely cause of both the error and power loss messages they have had for some time is a new console. Ordering console. DZO/Senior Tech for return visits. Office to schedule when part arrives. ; ordrng 1 W11598138 (Console)"
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Burnet, Texas 78611
David Z
Job Details: 07/02/2025
"Arrived on site to diagnose dryer making noise. No abnormal noises with unit found, unit did have some foam stripping stuck out the side. Attached the strip back to where it belonged. Unit working as designed. Call completed."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, Texas 78757
Daniel A
Job Details: 07/02/2025
"Arrived on site ro inpsect dryer not heating. Upon further inspection, I verified proper incoming voltage. I tested the dryer and checked the heating. The dryer is heating and cycling as designed as designed. I also checked airflow and found that the airflow is good. The dryer and all components are operating as designed. No parts installed."
We serviced a
AMANA DISHWASHER
Model ADB1400AMB1
Near Smithville, Texas 78957
Joe Z
Job Details: 07/02/2025
"Arrived on site for will not operate. Upon arrival, test unit. Found control lock button was selected and causing issue. Started unit 3 times and is operating as designed. No leaks present. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM06
Near Pflugerville, Texas 78660
James K
Job Details: 07/02/2025
"Arrived on site for water leak. Upon arrival, found water line to inlet valve is kinked. Made sure to unkink line and re inserted tubing to inlet valve. Tested unit and now unit is functioning as designed. No water leaks detected at this time. No parts needed. Building under construction. No one available to sign."
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near Cedar Creek, Texas 78612
Joe Z
Job Details: 07/02/2025
"Arrived on site for water dispenser not operating correctly. Upon arrival, test unit and confirmed issue. Found filter housing has failed. Also found valve is weeping. Replaced filter housing W11172791 and valve WPW10179146. Test unit and is operating as designed. No leaks present. Job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Georgetown, Texas 78628
Tyler
Job Details: 07/02/2025
"Arrived on site for washer needing W11210463 valve. On arrival installed part, it's an assembled and tested unit and found no leaks and unit working as designed call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Manor, Texas 78653
James K
Job Details: 07/02/2025
"Arrived on site for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11608056 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT531HAPM0
Near Manor, Texas 78653
James K
Job Details: 07/02/2025
"Arrived on site for unit not draining. Upon arrival, tenant stated the unit is not draining properly and standing water is present in the sump. Confirmed high loop was present. Advised tenant there will be standing water no matter looping being too high. Showed customer diagnostics cycle and found unit is functioning as designed. Tenant agreed. No water leaks detected at this time. No parts needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manor, Texas 78653
James K
Job Details: 07/02/2025
"Arrived on site for unit not draining. Upon arrival, found lower harness to the drain pump to be severed. Proceeded to replace W11643701 lower harness and W11755726 harness clip. Tested unit and now unit is functioning as designed. No water leaks detected at this time"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Austin, Texas 78704
Scott
Job Details: 07/02/2025
"Arrived on site for start button not working . Ran diagnostics got 2-1,5-2 error codes . Start button is not responding g to commands . Latch looks in good condition. Replaced control W11683480. Vent gasket in good shape . Ran diagnostics test wash and all looked normal. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS05
Near Austin, Texas 78704
Scott
Job Details: 07/02/2025
"Arrived on site for right side door making g loud noise when opened . Found right side hinge screw had backed out and letting extension arm to loose position on hinge . When tightened screw. The head broke off . Ordering hinge top of door ,screw and bushings if needed . Return set 7/10.; ordrng 1 W11673500 (Hinge top) and 1 WP2316859 (Bushings) and 1 W11474472 (Screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, Texas 78633
Tyler
Job Details: 07/02/2025
"Arrived on site for refrigerator not making ice. On arrival, confirmed the issue and found ben empty. Replaced ice maker w 11700250 and found it fill & harvest as designed and informed customer to allow three days for it to fill in call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM07
Near Georgetown, Texas 78628
Tyler
Job Details: 07/02/2025
"Arrived on site for refrigerator it's making a loud noise and not making ice. On arrival found ice maker was off and after turning ice maker on, I found it automatically harvest and fill up as designed with no leaks. I also used W11113654 sound pads and made some adjustments to align the condenser motor into the condenser motor frame to prevent it from hitting the frame. Sound unit working as design. Not available to sign call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM07
Near Manor, Texas 78653
James K
Job Details: 07/02/2025
"Arrived on site for ice not dispensing. Upon arrival, found auger motor to be seized. Proceeded to replace WPW10169511 coupler and W11671282 auger. Tested unit and now unit is functioning as designed. No water leaks detected at this time"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW11
Near Austin, Texas 78733
Scott
Job Details: 07/02/2025
"Arrived on site for fridge not making ice . Customer also mentioned IM is very loud at times . Ran harvest , all. Checked normal. Did replace ice maker due to noise W11700250. Ran harvest test on new ice maker . All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC136RPS00
Near Manor, Texas 78653
James K
Job Details: 07/02/2025
"Arrived on site for FC door scratched. Upon arrival, confirmed scratch on FC door. Proceeded to replace 12977880SQ FC door and W10876598 nameplate. Tested unit and now unit is functioning as designed. No water leaks detected at this time. Spec home. No one available to sign."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, Texas 78724
Miguel
Job Details: 07/02/2025
"Arrived on site for drain pump running all the time. Vacant apartment. Drain pump starts when plugged in. Found f3e1 stored. Verified drain was good. Pump working, pressure hose clear. Replaced main control. Recalibrated and ran automatic test cycle. Working as designed. Call complete . W11607637"
We serviced a
WHIRLPOOL RANGE
Model ksdg950ess1
Near Austin, Texas 78751
Joe Z
Job Details: 07/02/2025
"Arrived on site for door not closing correctly. Upon arrival, removed door and reinstalled. Door is now closing correctly. Job complete"
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Austin, Texas 78759
Scott
Job Details: 07/02/2025
"Arrived on site for dishwasher with no power . Outlet checked normal for polarity and voltage . Found power cord at junction box was burned up ,. Repaired wiring. Ran diagnostics. No error codes . Unit passed test wash . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model wdf332pams0
Near Austin, Texas 78753
Miguel
Job Details: 07/02/2025
"Arrived on site for dishwasher making a loud noise. Vacant apartment, Ran diagnostics and found f6e4. Removed bottom panel and found the float switch connector disconnected. This means unit never filled with water and noise was coming from pumps running dry. Reconnected and no water works. Pumps functioning properly now. Call complete. No parts"
We serviced a
WHIRLPOOL OVEN
Model wee515s0ls2
Near Austin, Texas 78744
Joe Z
Job Details: 07/02/2025
"Arrived on site for control panel not responding and oven remains on. Upon arrival, breaker is in off position. Replaced control W11747115. Test unit by preheating and turning off. Unit is now operating as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW2
Near Waco, Texas 76712
Jonathan M
Job Details: 07/02/2025
"Arrived on site for a washing machine that is not advancing through cycles. Inspected unit and work area. Customer advised that they have two issues. They advise that one of the issues is certain cycles do not complete, specially larger loads like towels or blankets. The other issue is that they're getting a weird sound when the unit spins. They stated that they believe that there might be some change underneath the agitator, causing the issue. I ran the internet through diagnostics and found an F8 E1 (long fill) error code. I ran the unit through an auto.Test and during the course of the filling portion of the diagnostic cycle, i found the hot water not being drawn in and checked the wall valve. I found the hot water had not been turned on at the wall, causing the issue. I ran the unit through the entirety of the diagnostic cycle and found the unit working and operating as designed. I checked underneath the agitator and found part of a keychain stuck underneath the agitator causing the sound. I ran the unit back through diagnostics and ran a spin cycle. I found the unit began to work and operate as designed with note, abnormal sounds present during operation. Call complete. No parts were installed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Belton, Texas 76513
Jonathan M
Job Details: 07/02/2025
"Arrived on site for a dishwasher that is not washing dishes and not drying dishes well. Inspected unit and work area. The customer advised that the unit does turn on and attempt to wash but that he is not getting dishes. Clean out of the dishwasher and that the dishes still come out wet. Around the innet through diagnostics and did not find any stored error codes. I ran the unit through an auto.Test and found the spray arms, not moving very well. I inspected the spray arms and found paper debris stuck inside of the spray arms, causing the issue. I removed all the junk from within the spray arms and checked the filter. I found the filter completely clogged with debris. I asked the customer if he had ever cleaned out his filter, which he had replied he had not and did not know that there was a filter to clean. I removed all the debris from the filter and top cover of the filter housing and retested the unit. I found the spray arms moving and operating as designed. The unit is now working and operating as designed. Call complete. No parts were installed."
We serviced a
WHIRLPOOL OVEN
Model WFES3030RS0
Near Temple, Texas 76502
Robert
Job Details: 07/01/2025
WFES3030RS0 Arrived on site for a oven with gasket issues. On arrival I verified issue gasket wasn't staying on I replaced and tested product is working as its designed.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Temple, Texas 76504
Robert
Job Details: 07/01/2025
WED8127LC2 Arrived on site for a dryer stopping mid cycle. On arrival client stated time dryer worked great but normal cycle turns off after a few minutes. Further inspection client did have eco boost on while running normal cycle i instructed client to turn it off when using normal cycle. Product is working as its designed no parts needed.
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Austin, Texas 78758
Scott
Job Details: 07/01/2025
Unit is at B side .....Arrived on site for dryer humming. Found humming comming frome valve . Ordering valve . Return set 7/11. No gas leaks detected at time of service ; ordrng 1 W11646258 (Gas valve) and 1 279827 (Motor) and 1 WP694089 (Blower) and 1 W11701755 (Timer)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS3
Near Austin, Texas 78731
Miguel
Job Details: 07/01/2025
Unit has not been used. Arrived on site for dishwasher not draining. Found drain kine and supply line not connected. Customer says he disconnected when it wasnt working. Found drain line on the wash motor and not connected to correct location. Out drain in right olace and tested. Unit is working as designed. No parts.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Georgetown, Texas 78628
Brandon B
Job Details: 07/01/2025
Unit 6205. Arrived on-site for dryer not heating. Verified no heat. Customer also said the timer wasn't working. The voltage at the tblock is incorrect. Only getting 120v at l1 to neutral and l2 to neutral. O volts at l1 to l2. It also popped the breaker while I was on-site site. Made no repairs until the power is fixed. No parts used. Nobody is available to sign
We serviced a
MAYTAG DRYER
Model MEDP575GW1
Near Killeen, Texas 76549
Robert
Job Details: 07/01/2025
MEDP575GW1 Arrived on site for a dryer with missing and broken parts. On arrival I found the drum seal was torn off and the drum was damaged. I'm ordering the drum returning parts not needed office to reschedule for client. ; ordrng 1 W10545923 (Drum)
We serviced a
MAYTAG WASHER
Model MVW5430MW2
Near Austin, Texas 78725
Matthew
Job Details: 07/01/2025
Cx stated washer would not do anything and just click. Verified issue with lid lock. Checked fault codes in diagnostics. Unit had f5e3 lid fault. Removed and replaced lid lock. Tested unit and it locked and started fill. Job complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Austin, Texas 78704
Matthew
Job Details: 07/01/2025
Customer stated timer knob would just spin and dryer would not start. Removed knob and timer post would not turn. Dryer timer was seized. Removed and replaced dryer timer. Tested knob and timer. Both would rotate properly. Tested dryer and it turned on and heated. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG361LVQ0
Near Pflugerville, Texas 78660
Wesley
Job Details: 07/01/2025
Arrived onwite for oven failingnto reignite often making unreliable for baking. Was able to correct the issue by adjusting the bake ignitor stem. Unit is now operating as designed. No parts.
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX01
Near Round Rock, Texas 78681
Andrew R
Job Details: 07/01/2025
Arrived onsitw for low and thin ice production. I found the water to fill quicker with the filter out indicating a clogged filter. Customer has construction going on in the back and I advised to replace the filter more frequently as they are messing with waterlines. I still found the fill to be taking too long. I replaced the valve and unit now fills quicker as designed. Customer stated she will order filters and replace them more frequently due to construction. No leaks. Call complete. Installed W10897719 Valve.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Georgetown, Texas 78628
Brandon B
Job Details: 07/01/2025
Arrived on-site to install ordered parts. Installed icemaker and hv control. Unit is making ice. Used w11664342 w11557001.
We serviced a
KITCHENAID OVEN
Model KOEC530PPS00
Near Bertram, Texas 78605
Chris
Job Details: 07/01/2025
Arrived onsite to inspect oven not heating correctly upon further inspection ran bake test at 350 unit is at correct temp 15 minutes after it's did replaced the control w11448962 ran bake test at 350 unit is working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX535HPS01
Near Bertram, Texas 78605
Chris
Job Details: 07/01/2025
Arrived onsite to inspect icemaker not making ice upon further inspection found bad pump replaced pump w11542867 ran test cycles unit is working as designed no leaks observed during
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ4
Near Round Rock, Texas 78664
Andrew R
Job Details: 07/01/2025
Arrived onsite for unit not washing dishes. I ran a test cycle and found F4E3 present. Confirmed pump and motor had failed. I replaced the pump and motor and tested unit. Unit is now washing and operating as designed. No leaks during service and testing. Call complete. Installed W11613479 SUMP.