We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Jarrell, TX 76537
David Z
Job Details: 02/07/2023
"Arrived on site to install new control to resolve unit not spinning out. Installed new control, assisted customer with installing maytag app to allow software updates. Pushed update to unit. Verified proper operation. CAll complete."
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Taylor, TX 76574
Gerry C
Job Details: 02/07/2023
"Arrived to inspect no power. I found no faults with the unit and the customer said the issue occurred during recent power issues. I found the breaker had tripped and when setting the unit back up, the clock would not go to manual mode and could not be reset. I removed and replaced the control and the clock issue was resolved. The unit had full functionality and operated as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hutto, TX 78634
Paul
Job Details: 02/07/2023
Arrived onsite for a dishwasher not draining correctly. I found the drain hose elbow collapsing causing the issue. I put a twist in the hose to correct the issue and tested the unit. The unit drains properly and is working as designed. I did find the door rubbing against the screws the installer mounted the dishwasher with because it was not mounted correctly thru the brackets. The brackets are missing and the W11573757 right side tub plug is missing. These parts and the mounting screws would be needed to install the and machine correctly. I explained to the customer that this is an installation issue and since it is past 30 days they would need to contact the builder who would need to contact Whirlpool. Call complete.
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Round Rock, TX 78665
Paul
Job Details: 02/07/2023
Arrived onsite for a microwave that is not powering on. I confirmed the filter board was not passing voltage. I also found the upper vent knockouts were not removed to allow the unit to vent properly. I removed the knockouts. I replaced the board and tested the microwave. All is working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Round Rock, TX 78665
Paul
Job Details: 02/07/2023
Arrived onsite for a dishwasher not dispensing detergent correctly. I ran diagnostics and found the spray arms not moving correctly because some plastic was in some of the holes. I removed all the plastic and tested finding the dispenser not opening correctly every time. I replaced the dispenser and tested finding the unit working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Georgetown, TX 78628
Lou
Job Details: 02/07/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, the tenant advised that the unit heats, but they have to pull the unit out away from the wall to get their clothing to dry. I tested the unit with the door open and the door switch closed and find the element illuminating in the back left vent area. I checked the vent tube at the back and found it badly crimped and too long. Using my vent test kit, I tested airflow to the unit and the first two tests failed (photos). I removed the vent tube from the unit and retested and the test passed. I found lint on the back panel when I removed the panel to inspect the components at the back of the unit. I removed the element and found the middle metal plate warped and slightly cracked. I removed and replaced the element. I removed part of the vent tube at the back to shorten it and give the airflow a direct line of flow to the tubing going outside and removed and large amount of wet lint from the tube and retested airflow and the unit continued to fail. I tested the new element and it is operating as designed. I advised the tenant of my findings and repairs and then contacted the landlord and advised of my findings and repairs and that the vents need to be checked/cleaned as its a fire hazard. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS03
Near Bertram, TX 78605
Kimo
Job Details: 02/07/2023
"Arrived on site for a MW that had no power. Upon arrival I found that the unit was powered on. I tested the unit and found that unit was heating, I adjusted the connections on the control and tested the unit several times and found unit operating as designed p, even in the baked potato setting. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78728
Vincent
Job Details: 02/07/2023
Arrived on site for washer with same symptoms. Washer was full of water and was not draining. Gained access to the back cover and exposed the wiring to find the short in the harness. I found the pink wire going to the drain pump broken I repaired harness and tested. Unit is now operating as designed and no leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0AS00
Near Austin, TX 78737
Leonardo
Job Details: 02/07/2023
Arrived on site to install new fuse and check for harness. Replaced fuse test unit and fuse blew right away. Replaced fuse with door open and unit stayed on. Test unit and found and right switches. Replaced switch harness test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Austin, TX 78739
Leonardo
Job Details: 02/07/2023
Arrived on site to test unit for unit leaking. Test unit and found installation was not set up correctly. They put a screw with a washer inside making the screw head hit the door not allowing the door to close correctly allowing water to come out the left side. Customer said she thinks the contractor installed it. Advised customer to get installers back out to put new holes to secured unit correctly.
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Austin, TX 78739
Leonardo
Job Details: 02/07/2023
Arrived on site to test unit for steam getting in to console. Unit only start malfunctioning when something gets heat over 4 minutes. When cooking under 4 minutes its fine. Called Techline and per Techline customer should cover foods to prevent as much steam as possible. Door will not keep all steam in. Job complete. Sr#7735673047
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near New Braunfels, TX 78132
Andrew
Job Details: 02/07/2023
Arrived on site to test unit for excessive rust on wash basket. Verified basket was completely rusted. Cleaned tub and replaced basket. Unit completed diagnostics with no issues. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Leander, TX 78641
Lou
Job Details: 02/07/2023
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I checked the temp,inside the FC section and it was warm. While on site, I heard the start device click and the compressor struggle to turn on. I pulled the unit out and tested amp draw to the compressor and it showed amps and then shut down. Following the service pointer #W11634348, I am ordering the compressor kit, UV dye drier, access valve, R600 kit, NITROGEN, cap tube to drier lokring, CNOTE-2 HOUR JOB, CNOTE-PLACE ON CANCELLATION LIST. No water leaks observed during service.; ordrng 1 W11574734 (Compressor kit) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 CNOTE (2 HOUR JOB) and 1 NITROGEN (NITROGEN) and 1 R600KIT (R600 KIT) and 1 CNOTE (PLACE ON CANCELLATION LIST) and 2 W11504447 (Cap tube to drier lokring)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Austin, TX 78704
Wesley
Job Details: 02/07/2023
Arrived onsite for communication failure and verified issue; ordrng 1 W11478519 (Ui)
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Austin, TX 78759
Vincent
Job Details: 02/07/2023
"Arrived on site to dishwasher, inspected unit and work area. Customer complaint was unit is still not draining after last repair. I entered diagnostics and found no stored error codes. Ran a diagnostics and found the drain pump operating as designed. I removed the water valve to inspect for any debris and found rubber from the supply water line breaking apart and going trough making the water valve not shut all the way. I explained to customer it will need a new water line. No leaks where observed during service. ; ordrng 1 368382 (Water line)"
We serviced a
FRIGIDAIRE FREEZER
Model FFFU20F2VW0
Near Austin, TX 78753
Cliff
Job Details: 02/07/2023
Arrived on site to diagnose a freezer that is not cooling properly. Found defrost heater failed and it will need to be replaced to complete repairs. ; ordrng 1 5304523833 (Defrost heater)
We serviced a
GE OVEN
Model JT952SOK3SS
Near Round Rock, TX 78681
Paul
Job Details: 02/07/2023
"Arrived onsite for a wall oven with the convection fan not working and the light needs to be replaced. I found 123VAC to the upper oven light bulb but the bulb is burned out. The upper oven convection fan was working when I started the oven but the customer stated sometimes it surges and struggles to start. The bearings in the fan are a little rough and I suspect this is the issue when the oven is cold. The fan is showing but the customer found one and ordered it online. The blade and nut for the fan will also need to be replaced along with the light bulb. Ordering the fan blade, nut, and bulb. Office to RS. ordrng 1 40A15 (40WATT 15AMP INCANDESCENT BULB) and 1 WB02T10289 (HUB BLADE ASM) and 1 WB02T10017 (NUT)"
We serviced a
JENN-AIR RANGE
Model JGS1450FP0
Near Austin, TX 78748
Scott
Job Details: 02/07/2023
Arrived on site for knob issues . Found knobs are sticking down and not popping up when back into off position . Found knobs are easily opening when not intended . Call safety and reported findings and parts needed .; ordrng 1 W10790618 (Manifold)
We serviced a
MAYTAG DRYER
Model MEDC300BW0
Near Taylor, TX 76574
Gerry C
Job Details: 02/07/2023
"MEDC300BW0 Arrived to inspect no operation. I found the door switch had failed and after jumping the circuit, the unit had all functions present. Office to order door switch, ordrng 1 WPW10569603 (Door Switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Copperas Cove, TX 76522
David Z
Job Details: 02/07/2023
"Arrived on site to diagnose refrigerator that is not cooling. On arrival found unit at room temp in both compartments. I found mold under the middle deli drawers, due to water buildup under the drawers. This is an indication the cooling failure originated from the RC evaporator freezing over, and likely ruptured the evap resulting in a sealed system leak. Examined machine compartment and found compressor running at a high temperature, also foind rust in the compartment. Spoke with CS and recommended we do not repair the unit. Multiple failures are present, w
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Taylor, TX 76574
Gerry C
Job Details: 02/07/2023
"Arrived to inspect cooling issue. I found the RH RC door had a large damaged area in the inner, lower corner of the gasket. The lower tab was also missing, allowing excessive airflow to constantly travel into the unit. The chassis was set up squarely and I corrected. The FC door was binding with the upper FC shelf and after applying MFG lubricant to the slide areas, the issue was resolved. I set the unit to standard defrost, vs the ADC.version. Office to order gasket. No leaks observed during service. ordrng 1 W10830162 (RH RC Door Gasket, GY)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Niederwald, TX 78640
Kevin
Job Details: 02/07/2023
"Arrived on site and inspected refrigerator and found evaporator is frosted over. Attempted to Ryan heating element through diagnostic cycle And found good voltage from control board. Refrigerator will need to be defrosted in order to diagnose properly. ordrng 1 W11449066 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78665
Paul
Job Details: 02/07/2023
Arrived onsite for a dishwasher not cleaning well and leaving debris on the dishes. I found pieces of the micro filtration screen had separated and was in the wash arms. The sump and motor along with all three spray arms need to be replaced. ordrng 1 W11590538 (Retainer) and 1 W11573766 (Spray Arm) and 1 W11545334 (Manifold) and 1 W11550888 (Spray Arm) and 1 W11416362 (PUMP&MOTOR)
We serviced a
WHIRLPOOL MICROWAVE
Model Koce500ess11
Near Austin, TX 78737
Leonardo
Job Details: 02/07/2023
Arrived on site to test unit for inverter error code. Will need to replace inverter and magnetron at the same time. Parts are covered under 5 year warranty.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Del Valle, TX 78617
Matthew
Job Details: 02/07/2023
Arrived onsite for washer not starting a cycle. Upon arrival inspected unit. Found console not responding. Pulled panel and inspected main control. Control is receiving proper voltage and led indicator is blinking. Consol still not responding. Ordering consol and main control. Office to reschedule ; ordrng 1 W11478519 (UI) and 1 W11543997 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Del Valle, TX 78617
Matthew
Job Details: 02/07/2023
"Arrived onsite for freezer light not functioning and upper leds dim. Upon arrival inspected unit. Found freezer led failure. Per special project S191AQ, replaced freezer led. Replaced led and tested. All lights are now functioning properly. Customer also just realized that the deli drawer UI is not functioning. The panel does light up, however no selection can be made. Ordering UI and harness. Claims notifying third party. Office to reschedule ; ordrng 1 WPW10769076 (UI) and 1 W11170612 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Round Rock, TX 78681
Maurice R
Job Details: 02/07/2023
Arrived onsite for door swap. On inspection found that the doors are coming in a kit. The RC door will be in in the next few days. Rescheduling the customer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bend, TX 78628
Lou
Job Details: 02/07/2023
"Arrived on site to service the customers range and they advised their refrigerator is making a loud rattling noise. Upon further inspection, I found the damper assembly motor is rattling when opening and closing the damper door. I am ordering the damper assembly and scheduled turn service . No water leaks observed during service.; ordrng 1 W11236851 (Damper assembly) and 1 CNOTE (SCHEDULE AFTER 12 NOON PLEASE)"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Leander, TX 78641
Maurice R
Job Details: 02/07/2023
"Arrived onsite for washer not spinning. Found the actuator not working and the drain pump making a loud noise. Talked with Susie and she said to include a control board on the system to fix and issue that the actuator may have with board. Ordering a pump, actuator and control board. No water leaks detected during service.; ordrng 1 W11212745 (Actuator) and 1 WPW10276397 (Drain pump)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Leander, TX 78641
Lou
Job Details: 02/07/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit showing error code F6E8-lost communication, I followed the tech sheet and removed and replaced the main control (appliance manager) and tested. Before I could test the unit, the error code appeared on the display. I removed and replaced the control panel (UI) and programmed the unit and before I could test, the error code appeared again. I tested the harness from the UI to appliance manager and it was good. I tested the fuse and found it bad. Using a fuse from my van stock, I replaced the fuse and placed the unit in diagnostics and cleared the code. Tested the unit and it is operating as designed. I found the interior bulb was not on and found it burnt out. When I placed the unit back in its space, I retested and the unit showed open/close door error on the display. I inspected the unit door and found the outer door glass warped and not securing to the inner panel. I am ordering the bulb, inner door panel, outer door panel and insulation. Office to schedule return service. ; ordrng 1 W11611122 (Outer door glass) and 1 W11600214 (Inner door panel) and 2 W10886919 (Bulb)s and 2 W10359769 (Door foam)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
Cliff
Job Details: 02/07/2023
Pump sent for repair wasn't the correct part and I'm ordering correct pump. Return date set; ordrng 1 W11085683 (Pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78747
Scott
Job Details: 02/07/2023
"Arrived on site for pantry control dead and upper fresh food light out in ceiling . Found wire harness in control corroded out and freezer light module out . Ordering pantry door , pantry ui control, FZ light , AUTHO No water leaks detected at time of service Call to set return ; ordrng 1 Autho and 1 W10815669 (Pantry door)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78745
Scott
Job Details: 02/07/2023
"Arrived on site for dishwasher flashing drain error code . Ran diagnostics and got drain error code and fill error . After test wash ,water is remaining in tub . Ordering drain motor and inlet water meter . Also heater will need replacement to bushing failure. No water leaks at time of service. Call to set return ; ordrng 1 W11535094 (Inlet water) and 1 W11412291 (Drain pump)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TD2A
Near Copperas Cove, TX 76522
David Z
Job Details: 02/07/2023
"Arrived on site to diagnose dishwasher that has blinking lights and won't start a cycle. Examined unit and got no response from most buttons on the console. Start button unresponsive. Found flood switch is clicking, but unit doesn't start. Failure is in the console and membrane likely, possibly control as well. Membrane and console must be replaced first to restore button functionality. Ordering parts and autho for repair.; ordrng 1 5304518467 (UI Membrane) and 1 5304518473 (Overlay) and 1 154773201 (Flood Switch), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Killeen, TX 76542
David Z
Job Details: 02/07/2023
"Arrived on site to diagnose washer making grinding sound when running. Ran unit and didn't hear any noise on an empty load. Removed cage and checked splutch and found a large amount of plastic powder, and rounded teeth on the sliding insert. Cam does not appear to be making full contact, or is slipping, causing teeth to grind and make noise. Splutch and belt need to be replaced first, and if there is any play on the new sliding piece against the gearcase shaft, gearcase also needs to be replaced. ; ordrng 1 W10721967 (Splutch Kit) and 1 W11239857 (Belt) and 1 W11510461 (Washplate)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH01
Near Bellmead, TX 76705
Tyler
Job Details: 02/07/2023
"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found temps at 60/45(rc/fc actual). Found both fans and compressor running. Amp draw was between 0.4-0.6 and would occasionally jump as low as 0.2. Found drier at room temp while compressor was over heated and evap coil had no healthy moister/frost build up. Found unit has a sealed system failure. Will neeed office to reschedule once availability of all parts is known. W11209866 compressor, W11512423 condenser, W10836706 evap coil, WPW10143759 uv drier, W10913906 access valve; ordrng 1 W11209866 (Compressor) and 1 W11512423 (Condenser) and 1 W10836706 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Needs 2hr ss repair)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Georgetown, TX 78628
Lou
Job Details: 02/07/2023
"Arrived on site to inspect dishwasher with rust in the bottom of the tub. Upon further inspection, I found the heating element with rust all around it and the unit is in a new build home. I removed and replaced the element and when I tested the unit, I found the tub is leaking water from the back top left corner (photo). I contacted the builder to advise that I would be ordering a new tub and it could take approximately 6-8 weeks to arrive. Also advised that the water supply was turned off and the unit was left unplugged for safety. I attempted to contact the owner and left a voice message advising of my findings and the time it will take to receive a new tub. Also advised not to use the unit. I left a brochure at the unit, along with a note left on the control panel (photos), stating to not use the unit until the tub has been replaced. I am ordering the tub, element, sump/motor assembly and CNOTE-2 HOUR JOB. Unit left unplugged and water supply turned off for safety.; ordrng 1 W11409866 (Tub) and 1 W11537778 (Element) and 1 W11460945 (Sump/motor assembly) and 1 CNOTE (2 HOUR JOB)"
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Spicewood, TX 78669
Leonardo
Job Details: 02/07/2023
Arrived on site to test unit for big oven making loud noise when heating. Test unit and found convection fans making loud noise. Ordering new convection fan motors office to reschedule ; ordrng 3 W11121400 (Convection fan)s and 2 W11319683 (Burner head)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Driftwood, TX 78619
Kevin
Job Details: 02/07/2023
"Arrived on site and inspected dishwasher and found water is leaking from top left-hand corner of the door gasket. Sent multiple videos to KB/service management. Replaced door gasket in this had no positive affect. Spoke with tech line and they recommended replacing tub, inner door panel, and hinges 7735680564; ordrng 1 W11559689 (Inner door) and 1 W11606677 (Seal) and 1 W11416460 (Vent) and 1 W11573703 (Hinges) and 1 W11573702 (Hinge)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near New Braunfels, TX 78130
Andrey
Job Details: 02/07/2023
"Arrived on site to test unit for operation and control issues, customer stated that unit runs none stop and has to unplug it to stop, tested unit found when plugged in the unit does heat but not console functions are unresponsive, relays in control are stuck, will need control replaced to diagnose further if needed, ordering part office to reschedule ; ordrng 1 W11552018 (Control)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Seguin, TX 78155
Andrey
Job Details: 02/07/2023
"Arrived on site to replace previously diagnosed gear case , suspension,shift actuator,belt,cam and hub, after exhausting all methods to remove agitator but was not successful, broke it out in pieces, replaced all parts, will return next day to install agitator and test unit, office to order agitator and reschedule;
We serviced a
KITCHENAID VENTHOOD
Model KVUC600KSS0
Near Clifton, TX 76634
Jonathan M
Job Details: 02/07/2023
Arrived on site for a vent hood that has power but will not turn on anything. Inspected unit and work area. Did confirm that the plug in the control receiving power but would not turn on the lights for the fan motor. Went to replace the control in front of the parts with me was the wrong control. Re-ordering the control and was unable to find out if the control listed on the parts breakdown includes the touch panel assembly or not. Will have parts department research the controls to verify that both parts are sent out. The office will need to contact the customer when parts are made available. ; ordrng 1 W11516463 (Control) and 1 Partsresearch (Control and touch button assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78741
Matthew
Job Details: 02/07/2023
Arrived onsite to replace sump and motor. Upon disassembly found motor and control sent were incorrect. Parts will need to be reordered. Office to reschedule ordering control and sump and motor assembly. ; ordrng 1 W11306302 (Control) and 1 W11085683 (Sump and motor)
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near San Marcos, TX 78666
Andrey
Job Details: 02/07/2023
"Arrived on site to test unit for erratic unit behavior, customer stated that power is in a constant cycle, tested unit found relay cycling on control, replaced UI and control but unit is still cycling power, isolated all components and found that the evaporator fan motor is shorting out the 12 V DC circuit, need evaporator fan to fix issue, customer would want this done asap, ordering parts, office to reschedule ; ordrng 1 W11578030 (Evap fan motor) and 1 WPW10479155 (Damper)"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Elgin, TX 78621
Joe Z
Job Details: 02/07/2023
Arrived onsite for continued issues of RC door gasket does not stay attached to dood. Found that door has failed and new gasket will not stayed secured as well. Need to replace door. Ordering door. Office to reschedule ; ordrng 1 LW10680727 (RC door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Elgin, TX 78621
Joe Z
Job Details: 02/07/2023
"Arrived onsite for Fridge/Freezer not cooling. Upon arrival inspected unit and found hot in both boxes . Found UI is out and not responding. The only thing powering up is RC and FC lights. Contacted SW for assistance. Need to return with control, UI, and inverter
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Joe Z
Job Details: 02/07/2023
"Arrived onsite for SAFETY range hot to the touch. Upon arrival Customer stated that the longer the unit is on , the hotter the console, cooktop, and door get. Preheated oven to 350 and unit preheated correctly. Observed temperature cycling correctly. During inspection of unit, found outer glass is starting to separate from stainless and leaving gap between glass and stainless. Contacted techline and let tech know findings. Unit is operating as designed .the heat on cooktop and around the oven is normal. Need to replace outer glass and install insulation per service pointer. Tech gave SR# 7735674889. Contacted SAFTEY Team and gave SR# 7735599375. Ordering outer glass, adhesive strip and name plate, and returning with insulation . Office to reschedule ; ordrng 1 Adhesivestrip (Adhesive strip) and 1 W11178521 (Name plate) and 1 WPW10535767 (Stainless outer glass)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near New Braunfels, TX 78132
Andrew
Job Details: 02/07/2023
Arrived on site to replace compressor from previous diagnosis. Found compressor sitting sideways in box and leaking internal oil. Ordering new compressor. Office to reschedule. ; ordrng 1 W11557425 (Compressor)
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US6HB00
Near Salado, TX 76571
David Z
Job Details: 02/07/2023
"Arrived on site to follow up on cooktop with non functioning right rear burner. Customer found if the burner switch is pushed in different directions the element sometimes comes on, showing failure in the switch. Ordering correct R/R switch to resolve. ; ordrng 1 W10857622 (Infinite Switch) and 1 W11111807 (Wiring Harness)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Austin, TX 78724
Joe Z
Job Details: 02/07/2023
"Arrived onsite for unit not advancing, door locked and unit going into demo mode on its own. Upon arrival unit was taken off demo mode and Drain continues to run. Power cycled unit and there is no change. Need to replace control. Ordering control and UI. Office to reschedule ; ordrng 1 W11367297 (UI) and 1 W11371721 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Burnet, TX 78611
Kimo
Job Details: 02/07/2023
Arrived onsite for a dryer the will not tumble. Upon inspection I found that the drive motor had failed. I am returning with the motor and riding the blower wheel housing to complete the call; ordrng 1 W11481730 (BRACKET) and 1 W10888146 (HOUSING)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Bertram, TX 78605
Kimo
Job Details: 02/07/2023
Arrived onsite for a washer that will not turn on. Upon inspection I found good power and polarity at the wall. I Visually inspected the control and found no signs of burn outs on the board. I did notice that the led light on the board was flashing meaning that the board was good. I replace the the console and found that there was a communication error for the old console store. I tested the unit and found the the unit shut off a the point where the drain pump would turn on. I tested the pump and found that it was showing 25 ohms but it should be at 12-15 ohms. I am ordering the drain pump to replace it and complete the call. Office to reschedule ; ordrng 1 W10876600 (PUMP-WATER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Pflugerville, TX 78660
Cliff
Job Details: 02/07/2023
Arrived on site to replace previously ordered parts for refrigerator. Replaced lh rc door and new fc door bracket bent. Reordering bracket and office to set return appointment. ; ordrng 1 W10625068 (Rh fc door bracket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78721
Matthew
Job Details: 02/07/2023
"Arrived onsite for refrigerator not cooling upon arrival inspected unit. Both compartments are not cooling. Fans are running but cannot hear compressor. Pulled unit and inspected compressor compartment. Power cycled unit and compressor is making grinding sound internally. Compressor is not running. Unit needs sealed system repair, compressor replacement. Ordering compressor, dryer, access valve and inverter. Bringing back main control . Customer will reach out to customer service to try and expedite repair. Office to reschedule. ; ordrng 1 W11557671 (Compressor) and 1 W11567494 (Inverter) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Braunfels, TX 78132
Andrew
Job Details: 02/07/2023
Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. No sign of harness damage present. Replaced ice maker and now responding but not filling properly. Recommend replacing inlet cams e and filter housing. ordrng 1 WPW10394053 (Filter housing)
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM06
Near New Braunfels, TX 78132
Andrew
Job Details: 02/07/2023
Arrived on site to test unit for no ice production. Found incorrect icemaker was installed. Ordering correct kit as connections dont match up. Icemaker kit is showing out of stock. Office to reschedule. ; ordrng 1 W11510803 (Icemaker kit)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near New Braunfels, TX 78132
Andrew
Job Details: 02/07/2023
Arrived on site to test unit for noise while washing. Found loud screeching noise from motor when washing. Recommend replacing sump assembly. Customer currently experiencing hot water issues. Sumo is showing out of stock. Office to reschedule. ; ordrng 1 W11416362 (Sump assembly)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS03
Near Austin, TX 78735
Luis
Job Details: 02/06/2023
Arrived on site. Removed bottom grill installed filter to housing tested water dispenser passed removed filter and installed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78665
Cliff
Job Details: 02/06/2023
Arrived on site to replace previously ordered parts for dishwasher. Replaced both sprayers and door gasket and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Kyle, TX 78640
Matthew
Job Details: 02/06/2023
"Arrived onsite for washer making noise and not spinning clothes out completely. Upon arrival inspected unit. Ran diagnostics and unit was loud during agitating and failed on spin. Inspected underneath unit and found oil throughout. Gearcase was leaking, cam and belt worn and motor, actuator and capacitor are saturated.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Martindale, TX 78655
Matthew
Job Details: 02/06/2023
"Arrived onsite for refrigerator not cooling. Allowed time for dye to take effect in system. Inspected compressor compartment, fresh food evaporator and freezer evaporator and no signs of dye are present. Checked pressures and found-5/0, indicating all refrigerant had leaked out. A leak is present however with no signs of dye present, this indicates a leak within the cabinet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXLQ01
Near Jarrell, TX 76537
David Z
Job Details: 02/06/2023
"Arrived on site to diagnose refrigerator that is popping the breaker daily. On arrival breaker was tripped. Reset and ran unit. Unit seemed to be on and running OK. Put unit in forced defrost, which immediately trips the breaker. Checked defrost control and could not find a failure on the control. I unplugged one side of the heater and ran it and breaker did not trip, indicating a bad heater. Replaced heater and tested. Verified all working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78758
Vincent
Job Details: 02/06/2023
"Arrived on site for washer. Installed parts ordered by previous tech and tested, wile agitation I heard grinding so I removed agitator and found a bunch of coins under agitator plate. I removed all coins and re-tested. Unit is now operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HZ0
Near Georgetown, TX 78626
Gerry C
Job Details: 02/06/2023
"Arrived to inspect no heat on cooktop or bake. I found L1 at 119 VAC and L2 122 VAC. L1 to L2 was 4.5 VAC. I advised the customer about my findings and they will get the supply voltage taken care of and contact us if there are further issues.
We serviced a
WHIRLPOOL WASHER
Model Mvwb835dw4
Near Austin, TX 78745
Scott
Job Details: 02/06/2023
"Arrived on site for washer leaking . Found water in tray where valve is placed . Ran diagnostics and valve started to leak . Replaced valve . Ran diagnostics all checked normal. No other leaks detected at time of service .
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Austin, TX 78758
Vincent
Job Details: 02/06/2023
Arrived on site to install previously diagnosed parts. Installed new module under warranty. Unit is now operating as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Granger, TX 76530
Gerry C
Job Details: 02/06/2023
"WRX986SIHZ00 Arrived to inspect no ice. I found the FC at 10?F and the ice maker housing at 14?. Testing the ice maker thermistor revealed it initially at 8.2 ohms, misreading the ice maker housing temperature by over 20?. I removed the ice maker and tested the thermistor and after just a few minutes, the measured thermistor resistance matched the thermistor temperature, ruling out the thermistor as the issue. Testing the heater leads, I found 40.3 VAC with the doors closed and the unit not calling to harvest ice. The same test performed in a Low Z setting, showed 1.87 VAC. Thermographic testing revealed no appreciable heating of the ice maker mold after five minutes and I ruled out the measured bleed voltage in the heater (relay driven) circuit. I did note, back probing the heater plug showed the errant voltage disappearing when the heater was plugged in, denoting consumption of the current, but un-measurable with the type of meter I had at the time. Reinstalling the ice maker and retesting the thermistor revealed readings that more closely matched suspected temperatures, as exact readings could not be determined due to the installation. I suspect there was an issue with the wiring connectors for the thermistor. I discussed my findings with the customer and advised that an ice maker and possibly main control will be required, if the issue persists. No leaks observed using service."
We serviced a
MAYTAG DRYER
Model MEDB200VQ0
Near Georgetown, TX 78626
Gerry C
Job Details: 02/06/2023
"Arrived to inspect no operation. I found the UI was malfunctioning and after testing all thermal safety devices and loads, isolated the issue to user interface. The blower housing bearing assembly was also excessively loud and cannot be sourced at this time.
We serviced a
GE DISHWASHER
Model GDT580SSF6SS
Near Georgetown, TX 78628
Gerry C
Job Details: 02/06/2023
"GDT580SSF6SS Arrived to instal previously diagnosed and ordered parts. I removed and replaced the circulation pump and updated harness assemblies and tested. Operational test good, no leaks observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Georgetown, TX 78628
Lou
Job Details: 02/06/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the filter head and ice maker failures, I removed and replaced both parts and tested the unit in diagnostics. Unit is operating as designed. I cycled power to the unit to reset controls. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG720H0AS1
Near Austin, TX 78726
David S
Job Details: 02/06/2023
Arrived on site for cooktop not igniting. I inspected the unit and work area. I gained access to the interior of the cook top and found the switch harness was cut and shorted. I spoke to the customer about replacing the harness. The customer just wanted the harness spliced back together. I repaired the harness. I reassembled the unit and tested it. It is now working as designed
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Leander, TX 78641
Maurice R
Job Details: 02/06/2023
Arrived on site washer making noise. On inspection found that the pulley cover was touching the pulley. Removed the pulley cover in the noise was not there. The suspension was shoot and the tub with clothes in it was touching the ground. Replaced the suspension and tested unit. The noise is gone.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Lago Vista, TX 78645
Maurice R
Job Details: 02/06/2023
Arrived onsite for water not dispensing. On inspect ion found that the fill valve had very little pressure on the refrigerator side. The inlet pressure was fine. Replaced the filter and the fill valve and the refrigerator is now dispensing water. The unit is working as designed. No water leaks detected during service. P
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Pflugerville, TX 78660
Cliff
Job Details: 02/06/2023
Arrived on site to diagnose a range with a broiler not operating. Found ignitor alignment has incorrect gap for spark ignition. Adjusted ignitor to correct position and all is working properly at this time.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS00
Near Georgetown, TX 78628
Lou
Job Details: 02/06/2023
"Arrived on site to inspect wall oven error codes. Upon further inspection, the customer advised that during recent bad weather, the unit failed and showed error code F1E1 but has since stopped displaying the code. I placed the unit in diagnostics and checked error codes and found F1E1 on several recent dates. I cleared the code and cycled power to the unit to reset the controls. Found the unit connected to WiFi. I placed he unit back into diagnostics and tested the components and all are operating as designed. Tested the unit min Bake mode at 350 degrees and the unit is operating as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Lakeway, TX 78738
Kevin
Job Details: 02/06/2023
"Arrived on site and found wash motor has failed. After replacing dishwasher is now operating properly.
We serviced a
FRIGIDAIRE RANGE
Model LFGF3054TFA
Near Georgetown, TX 78628
Gerry C
Job Details: 02/06/2023
"Arrived to inspect bake issue. I found the unit would not attempt ignition and no glow was present. The igniter showed open 20MOhm) and I removed and replaced. The unit operated as designed. No gas leaks detected during service
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78703
Leonardo
Job Details: 02/06/2023
Arrived on site to test unit for unit not working. Test unit and found unit not draining. Removed drain motor and found glass. Removed glass and unit test good job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS05
Near Johnson City, TX 78636
Andrew
Job Details: 02/06/2023
Arrived on site to test unit for not heating properly. Found error f1e5 for inverter issues. Replaced inverter and same error prompting on console after a few seconds of use. Replaced magnetron and unit now working as designed. Advised to customer to have both components replaced per tech sheet Job complete.
We serviced a
GE DISHWASHER
Model GSD3360K55SS
Near Canyon Lake, TX 78132
Andrew
Job Details: 02/06/2023
"Arrived on site to test unit for not draining. Found shift solenoid was melted preventing plunger from shift into drain. Replaced solenoid, unit now working as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FXPA2
Near Austin, TX 78738
Kevin
Job Details: 02/06/2023
Arrived on site and replaced parts diagnosed by previous technician door and lower rack are now operating properly job complete
We serviced a
JENN-AIR ICE MACHINE
Model JIM158XYRS0
Near Driftwood, TX 78619
Andrey
Job Details: 02/06/2023
"Arrived on site to test unit for no ice production, tested unit found all components activating but frost is not developing on the evaporator, pulsating noise in evaporator like its trying to push through but there is a restriction preventing it, will need sealed system to fix issue, job complete"
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near Austin, TX 78721
Leonardo
Job Details: 02/06/2023
Arrived on site to test unit for gas smell when oven on. Test unit and flame is nice and blue. Turned oven on to 350 and normal gas smell when unit ignites. No leaks present job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS92EC0AB01
Near Austin, TX 78732
David S
Job Details: 02/06/2023
"Arrived on site to install customer provided glass. I inspected the unit and work area. I found the glass whirlpool sent the customer is not the correct glass.
We serviced a
MAYTAG REFRIGERATOR
Model MZD2665HEB
Near Gatesville, TX 76528
Jonathan M
Job Details: 02/06/2023
Arrived on site for a refrigerator that has a filter that is stuck inside of the filter housing. Inspected unit and worked area. Did confirm the customers complaint and was able to get the filter removed. I replaced the water filter and tested the unit. Water began to operate and work as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model PDS22SCRARSS
Near Salado, TX 76571
David Z
Job Details: 02/06/2023
"Arrived on site to diagnose refrigerator that was not starting. When plugged in unit has lights, but does not cool. Compressor not getting and voltage from control, and UI panel is out. Replaced control and tested. Unit powered on and started cooling immediately. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Salado, TX 76571
David Z
Job Details: 02/06/2023
"Arrived on site to install new icemaker to resolve no ice condition. Replaced icemaker, reset unit and ran harvest cycle. Verified filling and proper cycle. Call complete."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2408NS10C
Near Georgetown, TX 78626
Gerry C
Job Details: 02/06/2023
"FFBD2408NS10C Arrived to instal previously diagnosed and ordered parts. I found the source of the leak was a large crack in the upper right hand corner that appeared to be from a faulty MFG molded tub assembly. No leaks of the water supply detected during service."
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZS1
Near Austin, TX 78757
Luis
Job Details: 02/06/2023
"Arrived on site for no ice. Ran diagnostics all test passed good water flow,pumps passed ice formed on evaporator plate exited diagnostics ran normal cycle power led blinking diagnosed a defective bin thermistor,replaced thermistor powered unit on ice machine powered on and started its cycle. used 1 WPW10511923 (Ice bin Thermistor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN602ESS01
Near Austin, TX 78731
David S
Job Details: 02/06/2023
"Arrived on site for fridge lights being out. I inspected the unit and work area. I found service pointer W11606409, I verified the m&s fall in range of the service pointer. I replaced the leds with the new design. Job complete."
We serviced a
MAYTAG DRYER
Model MED6230RHW0
Near Austin, TX 78741
Scott
Job Details: 02/06/2023
Called safety reported findings . Keep same ref number
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Hutto, TX 78634
Cliff
Job Details: 02/06/2023
Arrived on site to diagnose a refrigerator that is not producing ice. Found fill valve seeping causing the ice fill line to freeze over. Replaced valve and thawed line. All is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Round Rock, TX 78665
Cliff
Job Details: 02/06/2023
Arrived on site to diagnose a microwave that isn't turning on. Found corroded chip contacts on main control causing power issues in unit. Replaced control and all is working properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Pflugerville, TX 78660
Cliff
Job Details: 02/06/2023
Arrived on site to diagnose a washer that is not cycling properly. Found cold water valve failed and replaced valve assembly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kyle, TX 78640
Matthew
Job Details: 02/06/2023
Arrived onsite for washer not progressing through cycle properly. Upon arrival inspected unit. Put in diagnostics and test failed at agitation. Unit would only hum. Inspected underneath unit and found failed capacitor. Using capacitor for 368339 part W11395618. Also found hose clamp failed allowing water to leak. Used truck stock WP356138 hose clamp. Tested after clamp and capacitor replacement. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Niederwald, TX 78640
Matthew
Job Details: 02/06/2023
Arrived onsite for washer not dispensing detergent. Upon arrival inspected unit. Ran diagnostics to test detergent pump. Pump is functioning. Ran a normal load empty and showed customer the suds in the tub. Unit is operating properly. Customer expectations for sudsing water. Adjusted to 2X concentration and enabled load and go. Customer now sees detergent pouring on clothes. Also gave customer WiFi team number due to having difficulty connecting unit to WiFi. Unit is functioning properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Cedar Park, TX 78613
Paul
Job Details: 02/06/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the three side LED modules and the upper module. All lights are working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Bartlett, TX 76511
David Z
Job Details: 02/06/2023
"Spoke with customer en route, service no longer needed. Unit began working properly after recent power outages. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ2
Near Jarrell, TX 76537
David Z
Job Details: 02/06/2023
"Arrived on site to diagnose range that stops heating during preheat intermittently. Unit will begin to heat, relay clicks off and stays off. Customer has to reset the cycle several times for it to go. Replaced main control to resolve. Tested unit and verified all working as designed. Call complete."
We serviced a
JENN-AIR OVEN
Model JJW2430WP02
Near Austin, TX 78705
Wesley
Job Details: 02/06/2023
Arrived onsite for ongoing f6e6 and accompanying symptoms of lights function failure and phantom probe reading. Replaced the ui and console together and symptoms unchanged wiring is in good visual order and connection properly. Advised that the issue cannot be resolved due to cabinet harness failure and an additional factor interrupting control data sequencing likely involving non serviceable elements. Re installed unit and made no further charges.