"Arrived on site to test unit for not going up to temp, tested unit found DSI board 3 burn spots on resistor R1, R2 and R37, called office and tech line for assistance, do to DSI board schematics not available. Tech line could not determine what the issue is, was advised to replace the DSI board again and monitor SR#7737766937, replaced board and tested, igniters are now working properly and unit is heating, if this issue returns customer to call us back, at this time job complete"

"Arrived onsite for lights not working in rc. On inspection found the switch was broken, installed new switch and the lights are back on. No water leaks detected."

"Arrived on site to inspect unit for broken spray arm. Upon closer inspection found upper spray arms locking mechanism had warped and become damaged. Not allowing the spray arm to lock in the upright position. No error codes present during diagnostics. Replaced bad spray arm, tested unit, unit is running as intended. Job complete."

Arrived on site for washer not going into wash cycle and going to complete . Ran diagnostics got 7-1 error . Ran test wash and motor would just hum. Replaced capacitor. Unit passed wash test . Job complete no water leaks detected at this time .

Arrived onsite for repeat failure to spin out clothes at end of cycle. The vast majority of cycles will be bedding. Being used in a commercial application assisted living. Called and reported findings to Joe with techline. Unit is currently operating without error codes and passing service cycle and base function testing. Unit will be experiencing accelerated ware due to needs of household. Sr#7737074397 no repair recommendations at this time.

Arrived on site for icemachine turning off. On arrival unit was on and working but out of cabinet. Found unit working as designed. Removed external fan mounted on back. Confirmed all components working. Pushed back into place and after 15 min it was still working. Unable to verify call complete.

"WRS315SDHT01 Arrived to install previously diagnosed and ordered parts. I recovered the refrigerant and then replaced the compressor, pre-cooler, service port and dye drier. I charged with the MFG prescribed refrigerant charge and tested. The unit resumed normal operations. No leaks observed during service."

"Arrived on site for damper knob fallen, removed and replaced damper. Found door gasket fridge was not sealing l used heat gun to form gaskets into place. Call complete. ."

WCG97US6HS00 arrived on site to inspect a cooktop with abnormal flame color. Upon arrival I tested the unit but was unable to recreate the issue. Inspected all burners and found them clean and in good condition. Informed the customer of my findings and advised on use and care. No gas leaks detected during service.

"Arrived on site to install previously diagnosed and ordered parts. Due to the valve and dispenser failures, I removed and replaced the dispenser and both valves and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to diagnose range that popped breaker several times when using the oven. Tested unit and measured Amp draw. Didn't see draw exceed 14.8 amps on L1 or L2. Unit preheated to 500 for a broil with no issues. Elements were already replaced prior. Advised that this is likely due to a failing GFCI breaker, since unit is not grounding and not pulling excessive amperage. Unit working as designed."

Arrived on site for washer making a lot of noise in agitating mode . Found slider collar had shifted out of position causing slipping . Replaced slider . Test unit and all checked normal. No water leaks detected at this time. Job complete

"Arrived on site for no ice. Ran diagnostics compressor powered on,frost forming only on tubing,when entering evaporator plate frost stops and is cool,diagnosed a possible restriction on evaporator plate unit will need a new evaporator plate. ; ordrng 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 WP2313624 (Condenser) and 1 W11506635 (Access valve)"

"Arrived on site to test unit for unit not washing correctly. Test unit and found no error codes, turned unit on to normal cycle and unit filling with correct water level and motor working. Both spray arms are rotating water was bellow 100?. Advised customer to run water at the sink to get it hot. That the unit needs 120?-140? water to work correctly."

Arrived onsite for unit not running a cycle. Upon arrival inspected unit. Customer stated on multiple occasions unit will not run back to back cycles. In one instance the unit cut off mid cycle. Ran unit and could not duplicate the issue. Customer stated he tried pressing start but unit would only click. All components are currently functioning properly. Customer will monitor. Depending on feedback if symptoms persist at minimum have motor and door switch on hand. Job complete

WTW4816FW3 arrived on site to inspect a washing machine not working properly. Upon arrival I noticed the drain tube was run from the bottom of the unit to the baseboard adjacent to the unit. The customer stated that they have not been able to use the machine since installation. Checked for error codes and found a F8E1 (long fill) code. Rand manual test and automatic test cycles and found that all components are operating as designed. Ordering a new drain tube for R/S. No water leaks observed during service.; ordrng 1 W11244231 (Drain hose)

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the cooktop and installed new grate holders. I reassembled the unit and tested. The unit now operates as designed. No gas leaks detected drying service.

Arrived onsite for a refrigerator freezing items in the RC. I found the control not adjusting correctly. I replaced the control and set it up. The refrigerator is working as designed. Call complete.

"Arrived on site to inspect wall oven error codes. Upon further inspection, I found the display showing error codes F6E1 and F3E0 all relating to the sensor. I pulled the unit out and tested the sensor from the control and got an open reading. I tested the sensor at the sensor connector and found it within range. I inspected the sensor harness to the control and found the left side terminal damaged. I removed and replaced the main harness and sensor and tested the unit and it is operating as designed. Job completed."

"Arrived on site for refrigerator not cooling. Upon arrival confirmed failure and found static psi at 25(h/L). Recovered refrigerant and pulled vac. Checked for uv dye but found none around evap coil, compressor or dryer. Recharged system with 5.3oz of r134a. Found static pressure at 50 and run time pressures after 15 minutes at 2/145(low/high). Informed customer to give 7nit 24 hrs to stabilize temps. Call complete"

Arrived on site to test unit for display turning on and off. Test unit and found and board. Replaced board test unit and unit test good job complete.

Arrived on site to replace board. Replaced board test unit and unit pre heated to 350 job complete.

Arrived on site to test oven for no power. Test unit and found no voltage. Checked breaker box and found breaker was off. Tiebreaker on and pre heated unit to 350? job complete

Arrived onsite for a MW with no power. Upon arrival I found that the unit had no power. I checked power at the outlet and found that the outlet had no power I checked the breaker and found that it had tripped. I reset the breaker and used my outlet tester to che polarity and found that it was good the I checked voltage and found it good too. I check the power cord and found that the neutral and ground were shorted to one another. I gained access to the inside of the unit and found that the ground and neutral at the filter board where touching I corrected this and reinstalled the unit and tested it and found The unit operating as designed.

Arrived on site to inspect top load washer running unbalanced. I found the unit not leveled properly causing the basket to be almost touching the front of the cabinet. I raised the front feet and centered the basket within the cabinet. I then ran a high spin test and found the unit running smoothly with no shaking. I also found error code F0E7. I walked the customer through connecting to WiFi and updating the software. The unit now operates as designed. No leaks observed during service.

"Arrived on site for door not closing. Found door hinge was broken, removed and replaced both hinges. Verified operation. Call complete."

Arrived on site for a washing machine that intermittently has grinding noises during operation. Inspected unit and work area. The customer showed me a video and advised that the unit tends to do it more often on heavy duty loads but that they have other loads thatll run just fine. Ran the unit through it a speed spin and found what sounded like something wobbling underneath. Gained access underneath and found the rotor bolt missing. Check the slider and from the slider had also been worn. Replace the slider and added the new rotor bolt on. Tested the unit and the unit began to work and operate as designed. Call complete.

"WT7300CW Arrived to inspect debris within basket area. I found and verified particles of debris from the basket area and the customer had examples on a paper towel. Inspection of the tub area from below the unit showed that most of the tub was clear and there was only an isolated area that showed debris still within it, likely to rinse away in the next several washes. I removed the wash plate cap and found a removed considerable deposits. The wash plate was seized onto the driveshaft and could not be removed without having to destroy it and replace, so a simple inspection of the tub assembly could not be performed. I tested within service mode and during the high speed spin portion of the test, the bearings could be heard making excessive noise. I advised the customer of my findings and they will monitor performance of the unit and replace it when failure occurs. No leaks observed during service. Warranty applied to service."

Arrived onsite for a dishwasher not draining. I found the plug not knocked out of the new disposal. I removed the plug at the drain port of the disposal and tested the dishwasher. All is working as designed. Call complete.

"Arrived on site for a refrigerator that is fluctuating in temperature. Inspected unit and work area. The customer showed me a temperature reading device. He has in his refrigerator and showed that the temperatures were fluctuating between 34?F and 44?F. Advised that he was concerned with the unit because of the fluctuations in temperature. Ran through diagnostics and found all parts of machine operating and working as designed. I did advise the customer that his machine is measuring air temperature and not product temperature. I explained that even though the air temperature will fluctuate above and below their set temperature, the product temperature will not have as wide of a swing. I asked the customer if hes had any issues with food spoiling and he advised that they have not but he just was concerned due to an issue where some of their food seemed a little warm over a week ago. Did advise him that everything appeared to be working and operating as designed. The customer also advised that his door mullion was having a hard time engaging in the slot at the top of his refrigerator and was causing issues with the door closing properly. Adjusted the door mullion up on his door to engage on the mullion assist. The unit is now working an operating as designed. Call complete."

Arrived on site to inspect dishwasher. The customer showed me a picture of the error code F6E1. I found the top plastic of the console peeling up. I tried to get into diagnostics but was unable. Also the UI display is missing digits. I am ordering the UI control. Also the console is needed to resolve. No leaks observed during service. ; ordrng 1 W11460962 (UI)

Arrived on site to test replace control board and blower. Replaced both parts test unit and unit test good job complete.

"Arrived on site to replace previously diagnosed tub ring, inspected basket and found holes are not punched through, replaced basket and tub ring and tested, unit is now running as designed, no leaks detected job complete"

On arrival verified complaint of no ice. Checked temps of ice maker and was at -2F Visual check of ice maker showed fill tube frozen solid. Cleared 1 of ice out of tube rest was clear. Ran diag check and found icemaker functions and fill valve functions. Replaced water valve for disp and ice maker for leaking valve into tube. No water leaks detected during service. Verified function of new valve. Job complete.

Arrived onsite to install previously ordered part. Upon arrival I installed the new jumper harness and found that the fan began running normally. Upon further inspection of the unit I found that the was som condensation in the RC further inspection revealed that the right door gasket was torn badly allowing warm air into the RC causing the condensation. I am ordering the gasket and returning 11/21/23; ordrng 1 W10917313 (GASKET-DOR)

Unit is in the shop powered unit on compressor powered on no frost forming on evaporator ordering a new compressor and evaporator job will need 2 hrs; ordrng 1 W11578004 (Evaporator) and 1 W11635510 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600) and 1 Nitrogen (Nitrogen)

Unit 6102 Arrived on site for no cool. Powered unit on removed evaporator cover frost only forming on inlet bend diagnosed a sealed system issue ordering a new compressor and evaporator. Job will need 2 hrs; ordrng 1 W11578004 (Evaporator) and 1 W11635510 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)

"Arrived on site for washer not finishing cycles. Found code f8e1. All other components pass test, not filling with cold water. Replaced water valve. Verified operation. Call complete"

"Arrived on site. Customer defrosted unit,replaced the heater,thermistor,main control and ui,powered unit on ran diagnostics all test passed, autho W1993U0APL1"

WTW4855HW3 arrived on site to inspect a washing machine. Placed the unit in service mode and received no error codes. Entered manual test mode and tested all components and they all operated as designed. Ran a consumer cycle and the unit operated as designed. Inspected underneath the unit for oil and damages and found none. Tested the suspension and the suspension rods are in good condition. Unit is leveled. No water leaks observed during service.

"Arrived on site for dryer making a knocking sound when tumbling. Upon arrival confirmed failure. Found belt splitting and hitting against side wall. Used repair kit and replaced pully, belt, and rollers. Found noise no longer presen. Call complete"

Arrived onsite for a refrigerator not cooling properly in either compartment. I found the coil completely frosted over not allowing any air flow. I found the defrost heater open. I defrosted the oil so the customer could use it. Ordering W11626107 heater. RS for Tue 11/21.; ordrng 1 W11626107 (Heater)

"Arrived on site to preform previously diagnosed SS, replaced compressor and LOK ring fittings, vacuumed system down for 25 minutes and system held good vacuum for 10 minutes, charged system with 68g of R600 but relay on control is short cycling got authorization to replace control, replaced and tested, unit developed a good frost pattern advised customer to monitor for next 24 hours before loading, at this time unit is running as designed, job completed"

Arrived on site to respect control board. Replaced board test unit and unit test good job complete.

"Arrived on site for freezer door not closing. Found door was off. Put unit back on rails properly Left side will,not close unless slammed. Recommend new rails. Unit not making ice. Ordering Icemaker and valve as well. Reset for Thursday. ; ordrng 1 W11578780 (Icemaker) and 1 W11668671 (Brackets)"

"Arrived on site to inspect unit for lid being locked and water not draining. Upon closer inspection found broken harness to drain. Replaced harness, tested unit, unit drained water, and Is running as intended. Job complete."

WOES5030LZ00 arrived on site to inspect a wall oven with no power to the ui. Checked to make sure all connections are free of damage and secure. Tested the voltage to the control board and found good voltage. Tested voltage to the ui and found 14VDC. Checked for continuity throughout the harness and found it good. Ordering UI panel for R/S; ordrng 1 W11659261 (UI panel)

Arrived onsite and found unit would tick and pop some during preheat. Advised customer on normal cabinet response to preheat of shifting of element and popping of cabinet liner during heating and cooling of a bake cycle. Advised customer to call whirlpool customer care with follow up concerns. Called techline to document customer concerns. Spoke with Derek sr#7737761192

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor and dryer. I added an access valve to the process stub on the compressor. I vacuumed the system and charged it with 43 grams of R600A refrigerant. I tested the unit and had good pressures and good refrigerant flow. All is working as designed. Call complete.

"Arrived on to test unit for excessive shaking, tested unit found broken suspension, inspected basket and found holes are not punched through, will need to replace suspension and basket, ordering parts office to reschedule ; ordrng 1 W11172199 (Basket)"

Arrived onsite for a range with a damaged door. Upon arrival the maintenance manager informed me that well have to reschedule because the customer has an aggressive dog in the apt. I advised the manager to coordinate a time With the customer that they can be home and then contact us to schedule return ; O-emld tckt

Arrived on site for left rear burner not igniting . Found orifice holder not completely screwed in to base . Causing holder to be too low and screws are raising burner head up . Tightened screws down and burner is igniting properly . No gas leaks detected at this time. Job complete

On arrival verified complaint of incorrect heat. Ran bake at 350 cycle found temps 340 375 340 380. Equals 360 recalibrated unit job complete. No gas leaks detected during service. Operational test is good.

Arrived onsite for a MW oven combo that will shut off and go to the regulator clock screen when attempting to use the easy conversation mode(preheat). Upon arrival I ran the unit and found that the unit is operating as designed I contacted Brandonat tech line and advised him of my finding and he had me run the unit again at 425 and we found that the unit ran with no issues the we checked for codes and found none it was at this point we decided that the unit is operating as designed and I got sr#7737757274. I advised the customer of this. ; ordrng 1 W11325786 (MW control)

On arrival verified complaint of crisper not closing. Found reservoir zip tie broke and allowed tubing to move. Replaced the reservoir to properly mount it and move the tubing out of the way. Job complete operational test good no leaks detected during service.

"11/9/23 19:27: GC rspndd 11/9 THU, Arrived on site and replaced damaged freezer door. Job complete"

7737689134 arrived onsite for burning diode. Called safety and reported findings. Repaired unit by uninstalling from wall and by replacing the magnetron capacitor and diode. Unit is now operating as designed. All checks good.

"Arrived on site for bezel falling off. Upon arrival, inspected unit and found top adhesive on top right bezel has failed. Need to replace bezel. Replaced bezel. Unit is operating as designed. Job complete"

Arrived onsite for a range with a right left front burner that is not working after it sparked. Upon inspection I found that the receptacle was burnt and the wires were damaged. I replaced the receptacle and repaired the wires and replaced the unit and found the unit operating as designed

Arrived on site to install previously diagnosed and ordered parts. I found the FC at 9 and the RC at 41. I removed and replaced the ice door. I inspected the evaporator and found an inconsistent frost pattern. I found the thermistor reading inconsistently as well. I took an amp draw on the compressor and found it running high. Low ice production is being caused by fluctuations in temperatures caused by the compressor. I am ordering the compressor to resolve. Office to order parts and schedule service. No leaks observed during service. ; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evap) and 1 R600 (R600) and 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve) and 1 2HOURS (2HOURS)

"Arrived on site. Unit freezing in Fresh food section and not fully freezing in freezer,removed evaporator cover found ice ball on inlet of evaporator and weak to no frost pattern ordering a new evaporator,will also order a compressor in case needed. ; ordrng 1 W11578004 (Evaporator) and 1 W11635510 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"

Arrived onsite for concerns with low setting on center burner going out on occasion. Advised that the A/c draft was in line to put the flame out and the standard function of th unit was set up properly with no failures. Unable to replay are a failure under normal conditions. All checks good. Advised customer on findings.

Arrived onsite for irregular flame color and found unit operating with normal flame height and good color. Advised that red in the flame has to do with relative humidity in the home. All checks good.

Arrived onsite to install previously ordered parts. Upon arrival I installed the new motor and tested the unit and found the unit operating as designed

Spoke to customer over the phone. They stated they had tried canceling service and that unit was working as designed. Call complete

"WDT970SAKZ0 arrived on site to inspect a dishwasher with F8E4 error code. Removed the drip tray and found the float switch sitting in water. Placed the unit into diagnostic mode and found F8E4, F9E2 and FAE2 codes. Cleared them and tested the unit and all components operated as designed. Checked the inside and found excessive foam. Informed the customer of my findings and advised on use and care of the unit. No water leaks observed during service."

Arrived on site to test unit for unit not drying correctly found dispenser it releasing jet dry. Replaced dispenser test unit and unit test good job complete.

"Arrived on site to inspect unit for not disassembling as directed while trying to clean unit. Confirmed customer was following correct cleaning directions from manual. The screw holding the reservoir pan spins freely when attempting to remove it. Was able to eventually remove the screw and drain pan. Anchor point of screw was damaged and was never seated properly, called tech line to be advised further. While running diagnostics, came across a bad recirculating pump, and reservoir anchor clip will need to order and return. Contacted whirlpool, unable to get SR#due to numerous call drops. Office to reschedule. ; ordrng 1 W10136999 (Anchor for screw) and 1 W10136999 (Anchor for screw) and 1 W11542867 (Pump)"

"Arrived on site to inspect unit for not cooling on either FC or RC. Customer stated husband pulled unit out and scratched flooring. Used floor protector and pulled unit out. Upon closer inspection found unit to be unplugged since issue arose. Inspect unit found compressor and 3 way valve engaging as intended, as well as compressor pulling 1.2- 1.3 amps. Then exposed both evaporators to visualize frost pattern. Freezer compartment had no frost and RC had no frost on evaps. Then applied bubble solution to visualize a leak, found section of cap tube separated where it should have been soldered to suction tube entering cabinet above RC evap and visually confirmed leak from that area. Called tech line to discuss what was found, SR7737756326. Unit will be submitted for review as location of leak is not in a position for repair."

KDFE204KPS1 arrived on site to inspect a dishwasher leak. Tested the unit and found water coming from the rear right of the unit. Pulled the unit out and found the heating element wasnt fully seated. Tightened the connectors and ran another service test and watched for leaks. No leaks were observed after service.

Arrived on site to diagnose washer leaking water from the bottom. On arrival saw a small puddle in the front left corner of the washer. Examined washer and found fabric softener / water residue on the cabinet / basket / tub ring. Unit has the old style tub ring that causes these leaks. Replaced tub ring and verified unit working as designed. Repair completed.

Arrived on site for float error code . Found water in tray . Ran couple diagnostic tests and normal wash cycle and found small crack left front on tub . Ordering tub . Call to set return ; ordrng 1 W11409866 (Tub)

Arrived on site for washer not latching or starting . Replaced latch and capacitor. Ran diagnostics all checked normal. Started normal wash cycle with full load . Stayed with unit till agitation portion . All checked normal. No water leaks detected at this time . Job complete

"Arrived on site for oven turning off in bake. Verified proper voltage coming into oven. All heating elements ohm out and are not grounded, bake pulls 14 amps, broil element pulls 11 amps. Through process of elimination control is only thing left. Replaced oven control. Verified operation. Call complete.n"

Arrived on site for a washing machine. That is making a grinding noise. Inspected unit and work area. The customer showed me a video of what was happening and it sounded like a grinding noise coming from underneath the washer. Found the cam completely worn. Replaced the cam and actuator and tested the unit. The unit began to work and operate as designed. Call complete.; used 1 W11481722 (Actuator) from stock

Arrived on site to test unit to broken upper glass. Replaced glass test unit and unit test good job complete.

"Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. The customer advised they had another company come out but replace the start device and capacitor. They advised that the unit still had issues turning the compressor on. I did verify the customers complaint and found the unit over amp in causing the compressor to shut down, indicating a locked rotor. Ordering all sealed system components and the office will need to contact the customer about a return date due to limited parts availability. Please schedule service for at least two hours. ; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier)"

WRF767SDHZ02 arrived on site to inspect ice maker not making ice. Customer stated that the doors to the unit get left open often and it burned the ice maker out. A problem that they have dealt with before. Ordering ice maker.; ordrng 1 W11658802 (Ice maker)

"Arrived on site for microwave door not closing, found bottom right side hits oven door. Bottom right side is pushed out. Removed outer microwave door. Properly set tabs into place. Reassembled properly and verified operation. Call complete."

"Arrived on site for refrigerator not cooling. Unit was off on arrival. Connected and found compressor does no heat transfer. Recovered existing refrigerant. Removed and replaced compressor, drier, access valve. Checked for leaks with 100 psi of nitrogen. Vacuumed and recharged. Verified operation. Call complete."

Arrived on site for washer vibrating . Ran diagnostics and Gearcase is making noise . Even after adjusting feel unit is vibrate a lot . Ordering gearcase and cam . Call to set return ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam)

Arrived on site for dryer not heating correctly. Upon arrival confirmed issue. Found no errors in diagnostics. Found thermistor opened and vent leaving home had signs of being clogged when using vent test kit. Replaced thermistor and element and instructed customer to have a dryer vent cleaning done within wall of home and unit works as designed. Call complete

Arrived on site to diagnose washer that had died mid cycle and had water left in it. Unit has power but won't progress. Checked under unit and found the blue wire to the drain pump broken off the molex connector. Replaced damaged wiring with thicker wiring and tested. Verified unit working as designed. Repair completed.

Arrived onsite for damage to control and alignment issue causing failure to engage switch and function. Corrected alignment and replaced control and console. Unit is now operating as designed.

Arrived on site for dishwasher leaking sometimes from door. Ran diagnostics no errors found. Removed door panel. No leaks during test mode. No evidence of leak inside door. Found gasket was over stretched. Removed and replaced gasket. Verified operation. Call complete.

"Arrived onsite for a refrigerator that is not maintaining proper temp. Ice build up behind bottom drawer causing drawer not to closing properly. Upon arrival I found all of this to be true. Being that this is our 6th trip out For the same issue I connected techline and advised Nate of all of the repair and trips we have made on the unit, we then tested resistance across the defrost thermistor at the control and found that it was showing OL. We then tested it through diag mode and it passed. He mentioned that the thermistor may be faulty and the Evap cover may be leaking air which and cause this issues. Then was given sr#7737761995. Upon further inspection of the unit I found that the drain tube was sealed up and not clogged, the customer also mentioned to me that the butter that she keeps in the right door of the RC will have condensation on it. I found that there is a tear in the gasket on the side which cause this as well. I ordered the gasket, Evap cover, and some permagum to help seal the new cover when we replace it. Office to reschedule ; ordrng 1 W11211387 (COVER-EVAP) and 1 212643 (PERMAGUM) and 1 W10407212 (GASKET-DOOR,AP,RC)"

Arrived on site for dryer not starting . Found door switch arm broken off . Replaced door switch . Unit is now operating properly. Job complete

Arrived on site to replace damage. Front panel. Replace panel and tested. Unit is functioning properly. Job complete.

On arrival verified complaint of hum. Identified sound as the fan motor. Replaced the fan motor W11441128 and found no debris inside it. Hum was coming from motor. Reinstalled and ran operational test. Job complete.

Arrived onsite for cooktop knob not working. On inspection found the insert for the knob missing. When you turn the knob it would not turn the gas stem. Installed new knob and the unit is working as designed. No gas leaks detected during service.

Arrived onsite for a dishwasher with an F6E1 error code. I found the console separating and causing the problem. I replaced the console and tested the machine. All functions are working as designed. Call complete.

WRF767SDHZ02 arrived on site to install a previously diagnosed and ordered part. While replacing the wire harness the connection on the tub for the overflow tube broke off. Ordering a new outer tub for R/S.; ordrng 1 W11219115 (Tub)

"Arrived on site for a refrigerator that has moisture and water leaking into the refrigerator section. Inspected unit and work area. The customer advised that the unit leaked again inside of the refrigerator section and that they were wondering if this was the same issue as before. I gained access to the freezer evaporator and found no ice or water residue in the freezer section. Checked the air channel and found individual moisture droplets, but no ice buildup in the actual air channel. I called Whirlpool Techline and spoke to Robert SR# 7737762382. He advised that this is a common with this style refrigerator, and that moisture will build up in the air channels and will leak from time to time onto the top shelves of the refrigerator. He advised that this is normal operation and there is nothing that can be done about it. He advises the customer will just need to wipe off the top shelves from time to time with a paper towel, and that the unit is working as designed. Call complete."

Arrived on site to install previously diagnosed and ordered parts. I was unable to remove the gearcase due to it being seized to the basket. I instructed the customer they will be better off replacing the unit at this time. No leaks observed during service.

"Arrived on site to replace basket and associated parts due to slamming basket. On arrival I found the cabinet has several noticeable bends and folds / pinches from the basket slamming. Cabinet is in need of replacement as well, and bringing a tub since it also was slammed around. Left assigned parts with the basket and unit in apartment storage garage. Office to schedule. ; ordrng 1 W10596395 (Cabinet) and 1 W10371566 (Tub)"

"Arrived on site to inspect oven for not heating. Tested unit at 350 and 425 with no issue, customer stated issue is hit or miss. Replaced control as a precautionary fix to a possible sticking relay. Advised customer to monitor. Job complete."

"Arrived on site to test unit for long drain, tested unit found unit is still in warranty, ran unit through diagnostics and found long drain errors present, filled unit with water and it drain really slow, removed and inspected hoses, did not find any restrictions, ordering drain pump and inner drain hose as precautionary rescheduled for11/17; ordrng 1 W11396717 (Drain pump) and 1 W11553446 (Internal drain hose)"

Arrived onsite for unit not completing cycle. Inspected and found actuator not rotating properly. Cam was jammed and the gears worn out. Replaced actuator and cam. Tested unit and unit is functioning properly. Job complete

Arrived on site to inspect dryer. The customer found the breaker tripped and has reset it. The customer has not had any issues since. I found good supply voltage and correctly wired. The unit has good airflow and heat. The unit is operating as designed at this time.

Arrived on site for unit making grinding noises. Found unit is vibrating loudly. Ordering pads to place to reduce metal on metal contact on motor and blower housing. Office to reschedule. ; ordrng 8 W11113654 (Sound pad)s