"Arrived on site for refrigerator not cooling and giving off chemical smell. Upon arrival confirmed complaint and found temps at 65 in compartment. After further disassembly I found evap coil leaking from factory joint and called techline to reported issue: Sr#7736213903. Was instructed to order sealed system parts, compressor, evap coil, r600 kit, etc. will need office to reschedule once availability of parts is known.; ordrng 1 W11490402 (Evap coil) and 1 W11376833 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Nitrogenkit (Nitrogen kit) and 1 R600kit (R600kit)"

"Arrived on site and Found microwave will run properly but customer is having issues with popcorn button. Send a short video of microwave heating water to KB/service management. uninstalled microwave and replaced humidity sensor diagnosed by previous technician, also wanted to replace control board but prescreened part is The control panel not control board. If issue continues will need to replace control board, job complete"

"arrived on site and found freezer is frosted over, removed Evap cover and found brown wire to heating element connector is loose. Took pictures. After reseating wire, set refrigerator into a diagnostic cycle and heating element is now working properly. Took pictures. Recommended customer defrost refrigerator for the next 48 hours. Customer is aware of how to manage defrost water. Job complete"

Arrived onsite and replaced compressor and drier and added access valve. Pulled vacuum and verified joints. Charged system with 64g of r600a refrigerant. Replaced all panels and wiring and installed unit testing for operation. All checks good. Unit is now operating properly at time of service. All checks good.

Arrived onsite and found unit operating over cooling refrigerator. Replaced control and repositioned thermistor to correct issue. Advised customer on repair. All checks good.

Arrived onsite for dented panel used replacement panel to correct issue. Advised building management on status. All checks good.

Arrived on site for a washing machine. That is not draining. Inspected unit and work area. Attempted to run the unit through a drain and found the drain pump. Not even turning on. Checked into Nathan. Found wiring was good. Replaced the drain pump and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site and inspected dishwasher and found Dispenser harness is not connected properly so rinse aid has not been dispensing. After resetting it also discussed trying expectations on different cycles. Dishwasher is operating normally, job complete"

Arrived on site. Found freezer not defrosting replaced harness and cover defrosted evaporator

"arrived onsite for oven not heating. On inspection the oven was heating, it would heat to set temperature. When it turn off at set temperature it had a hard time re-igniting, it took serval times for the unit to ignite the bake burner. I called and talked to wp and to chase, ended up repositioning the ignitor closer to the burner. Retested the unit and it ignited on the first spark every time. No gas leaks detected during service."

Arrived on site to replace diffuser per previous diagnosis and verification of noise. Replaced diffuser and tested unit. Verified all working as designed. Repair completed.

Arrived on site to diagnose microwave that has a light burning out. On arrival confirmed several bulbs had to be replaced. Replaced socket since bulbs feel loose. Tested and verified all working as designed. Repair completed.

"KCGS556ESS05 Arrived to inspect constant ignition clicking. I found the unit would not stop attempted igniting and I disassembled and inspected. I found the switch assembly incorrectly installed and after correcting, the sparking issue was resolved. During reinstallation, I found the cabinet cutout somewhat larger than required. This caused the unit to sit on the upper cover, vs the common installation of on the main chassis. I advised the customer of my findings and that shimming may be necessary if issues persist. No gas leaks detected during service."

"KDTE204KPS1 Arrived to inspect unit not starting. Service test mode attempt showed a 7-2 error, shortly after starting and all error mode slots registered the same error. I tested from the control to the motor and found 16.9-17.1 ohms between all three lines of the variable speed motor. I removed and replaced the control and tested. The issue did not resolve and I disassembled the pump for inspection. I found a piece of foreign plastic debris, from an unknown source, had lodged within the impeller and once removed, the motor turned freely. Reassembly and thorough testing showed the issue to be fully resolved. Operational test good, no leaks observed during service."

"MVW7232HW Arrived to instal previously diagnosed and ordered parts. Prior to part changeout, I flipped the unit back and used a jump cord to drain the water, after finding the pump at 19.7 ohms. After the water was removed, additional inspection revealed the gear case has been leaking oil and will require replacement. Service test mode showed F3E2 stored and the unit attempted flood stage draining. I was able to avert the extended drain and then recalibrated the unit to attempt to allow the customer use, prior to our return. I ran it through a test mode and it passed. During testing, I found debris had lodged in the air dome and may have caused the flood stage issue. Returning tech will need to clear and re-test the air dome prior to service completion. No leaks observed during service. The customer has an extended warranty and the unit is not in MFG warranty. They will contact the warranty company to have us dispatched to complete the repairs."

KFEG500ESS6 Arrived to inspect burning odor and pop noise. I found the terminal block hardware had been left completely loose by the installers. I removed and replaced the terminal block and hardware and tested. The unit heated and cycled as designed and additional thermal imagery of the terminal block and associated wiring revealed no additional hot spots that would denote connection issues. Operational test good.

"ADB1400AGS1 Arrived to inspect washability and detergent not dissolving/dispensing issues. There were no stored error codes within service test mode and I found the unit filled and circulated well. The dispenser could be heard and was visibly confirmed, fully opening. The element, when tested with circulating water, drew 9.8 amps initially and as expected, then quickly descended to 8.3 amps. Dry testing was 9.4 descending to 3.6 amps, which is well within MFG specifications. There were no test mode errors generated upon completion. The only mechanical issues were the lower spray arm was not fully attached in the back of its mount and the rinse agent was set to the highest level. Discussion with the customer revealed they do pre-rinse and have city water. They were using pre-measured pods and I advised them the amount of detergent within the pods is too much, by many times and to use one TBSP of automatic dishwasher detergent, as a starting point, to prevent the formation of excessive sudsing, which can severely limit the flow of water, especially in non-diverter equipped models. Operational test good, no leaks observed during service."

Arrived onsite for refrigerator leaking from left side. Upon arrival inspected unit. Unit in warehouse. No water connections. Removed compressor compartment cover and inspected water lines from rear of unit to valve and valve to lines underneath. No signs of broken lines. Removed toe kick and inspected lines and all looked good. Line to dispenser was stressed but not broken. Could not find any source of leaks. Unit will need to be connected to supply line and pressured if further inspection is needed. Job complete

Arrived onsite to replace faulty valve. Upon disassembly found connector on valve failed. Replaced with new. Tested unit and unit is functioning properly. No need for control. Job com

Arrived onsite for refrigerator not cooling properly in both compartments. Upon arrival inspected unit. Found evaporator covered in ice. Ran diagnostics and thermistors passed. Ran forced defrost and heater did energize. Replaced main control and UI due to heating not staying on sufficient. Notified customer that with substantial ice buildup it is recommended unit manually thaw for 48 hrs. Customer will follow instructions and prepare for manual defrost. Job complete

"Arrived on site to fix previously diagnosed leak, removed leaking lock ring, replaced dye drier, pumped down system and found access valve leaking, replaced valve, vacuumed system down for 30 minutes, vacuum held perfect, for 10 minutes, charged system with 55g R600 refrigerant, powered unit on, evaporator developed a good frost pattern, advised customer to allow bottle of water to freeze before loading, job completed"

"Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Found cooling is intermittent. When running unit does cool, however unit will intermittently cut off cooling until controls are changed. Unit has issues with thermostat and ADC. Notified warranty however Warranty company deemed not cost effective to repair. Notified customer and she will reach out to warranty company. Job complete"

Arrived onsite for range with left hinge issues. Upon arrival inspected unit. Found hinge sprung outside of receiver. Removed door for inspection. Found hinges and receivers in good shape. Inserted hinges correctly and tested. Unit is operating properly. Job complete

"Arrived onsite to replace faulty compressor. Verified compressor not functioning. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is now running and unit is cooling. Job complete"

Arrived on site. Diagnosed broken wire on mullion replaced defective mullion.

"Arrived on site. Unit shutting itself off during water drainage,diagnosed a defective drain pump,installed a new pump ran water through pump no leaks,water drained correctly checked all tubing connections no leaks."

Arrived onsite for dishwasher not starting a cycle. Unit does fill. Put unit in diagnostics and found wash motor failure. Ran test and confirmed failed wash motor. Replaced motor. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

"JBRFR36IGX00 Arrived to correct air leak issue. The cabinet installers had returned and corrected the left side of the cabinet and had reinstalled the screws for the unit, leaving it in a plumb condition (image attached.) the right side was not corrected and the refrigerator cabinet was still too far back in the lower right corner, by approximately 7/16. Utilizing mechanical assist, I was able to pull the lower right corner out the distance required to put the refrigerator chassis back to square and verified plumb (image attached) after the correction was complete. I advised the customer the door seals will take a few days to conform to the corrected position and to ensure positive door closing for that short duration. Operational test good, no leaks observed during service."

"Arrived on site for a defective compressor. Disassembled unit found broken suction line under evaporator plate that caused compressor failure,cleaned oil from unit replaced the compressor,evaporator and drier, vacuumed system down unit kept vacuum,recharged system,ran diagnostic compressor test good frost pattern on evaporator plate. Reassembled unit,replaced latch ran water through drain pump passed no leaks at tubing or water connections."

Arrived on site to test unit for unit not turning off. Test unit and found F2E1 shorted keypad. Replaced console test unit and unit test good. Called safety to report findings. 7736152575

Arrived on site to test unit for unit giving F8E0. Replaced blower and control board test unit and unit test good job complete. Unit pre heated to 350.

Arrived on site for range not heating correctly. Upon arrival inspected unit but found no immediate hardware failure. Tested unit and found it between 25-35 degrees off (lower then set temp of 350). Found control relays getting stuck and replaced control and oven sensor under warranty. E tested unit and found it could heat to 425 (customers desired temp) as designed after 30 minutes. Call complete

Arrived on site for refrigerator needing previously diagnosed fc door. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found door working/sealing as designed without catching on gasket. Call complete

"Arrived onsite for rc not cooling. On inspection the fan was not running. Gain access to the evap fan and found it unplugged. Replaced the fan motor and the harness. Once back together the fan came on. Told customer to give it 36 hours to cool all the way down, if any other issues with cooling please call us."

Arrived on site to install previously diagnosed parts. Installed the lower wire harness and test the unit. The unit is operating as designed now and no water detected during inspection.

"Arrived onsite for previously diagnosed parts. Installed the diffuser in the unit, when I pulled the old diffuser out the door was in a different position then the new one. The customer will call if the issue continues. No water leaks detected during service."

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint is the ice wont come out through the dispenser. I inspected the auger and the bucket and they looked in perfect condition. I emptied the ice bucket and found a medium size block of Ice. Removed the block of ice and cleaned the auger for any ice and re-installed the bucket and tested, unit is dispensing ice as designed. I called the customer and explained that the bucket needs to be emptied once a week for better performance as ice will melt when door opens and then will freezer back up into a ball of ice. Retrieved temps at -01? & 38?. Called techline and spoke to Andrew SR#7736220437 and they did not recommend anything further. No leaks where observed during service."

"Arrived on site for refrigerator, inspected unit and work area. At arrival customer explained that the refrigerator section had frozen up again. Called techline and spoke to Steve SR#7735951625 and he advice me that the unit is operating as designed with average temps of 39?. I also explained to customer that they needed to adjust temps in the deli to wine setting to be warmer. Replaced valve and tested unit is operating as designed. No leaks where observed during service. Job completed."

"Arrived on on site to replace upper tracks customer had on hand . Installed tracks . Tightened supply elbow on valve due to small dripping . No longer any dripping. No other leaks detected at this time. Job complete"

"Arrived on site to diagnose range that had no power or function. On arrival customer informed me it shut down during use of oven and 1 cooktop burner (front right). I checked the breaker and found the breaker tripped. I reset and ran the unit. Ran 2 burners and oven and breaker did not trip. Found harness good and no verifiable shorts. Could not duplicate breaker tripping, advised customer to follow up with builder if breaker keeps tripping. Repair completed."

"Arrived on site. Found slides not closing causing door not to seal,removed all ice from freezer compartment replaced slides tested all drawer and slides working reassembled freezer compartment checked door seal good."

"Arrived on site for no ice and ice getting stuck in chute. Found ice cubes stuck between icemaker housing and shut off arm,removed blockage adjusted water fill level,ran harvest test passed,ran fill test passed. Advised customer on removing ice in chute due to design with small chute hole."

Arrived on site. Replaced diffuser assembly power cycled unit diffuser working as designed

Arrived on site for water leaking from freezer icemaker. Ran icemaker test found water over spraying from fill tube and leaking from icemaker housing. Replaced icemaker adjusted fill tube ran icemaker test icemaker filled with water no leaks.

"Arrived on site ,replace actuator and motor . Ran calibration and test wash . All checked normal. No water leaks detected at this time. Job complete"

"Arrived on site for ui or stuck keypad . Found error flashing . Ran diagnostics got ui error code . Did hard breaker reset . Retested unit . Ui is now responding . Ran preheat on both ovens . Recommendation is to see if this fixes issue . If breaker resetting is becoming frequent or no longer resolves issue , then a new UI will be needed . Collected 162.36 AUTHO 93Y44Y. Job complete"

"Arrived onsite and customer stated that unit had been working great but they found the door open and awful vibration from the compressor cavity. Was able to correct the vibrating by moving unit further from wall and leveling with shims. Advised customer on accessory latch to ensure door stays shut tight even when unit is at full capacity and to eliminate door opening as a factor. All checks good. Unit is back on and running properly at time of service, advised customer on findings and recommendations. No charge."

"Arrived onsite found unresponsive ui. Cycled power no change. Accessed ui harness and reset connection at the control. Function restored, unit is now operating as designed. Loose connection. Advised customer on repair. All checks good."

Sr#7736210173 andy determined condition of installation in custom antique reclaimed cabinetry with dresser top may be contributing to the unit overheating during heavy use. 3rd repeat failure f47. Replaced module. Reprogrammed and restored function per AIG approval of repair and to restore use of unit. Advised customer on actionable steps to take with installation to improve venting in antique island installation. Accessory cooling fan in cabinet and improving vent gap dimension to improve flow.

"Arrived on site for a dryer that is producing a burning plastic smell. Inspected unit and work area. Ran the unit through a normal high heat cycle and did confirm an odd smell coming from the dryer. Disassembled the unit and could not find any wires burned or anything stuck in the element housing producing the smell. Found no evidence of anything burning inside of the dryer. I called whirlpool techline and spoke to Joe SR# 7736209996. He advised that since there was no visible damage inside the unit or burning evidence, we could not conclude that the dryer was the actual issue. He advised that the issue could be from lint burning inside of the heater housing, something couldve been burned prior to, and its taking a little while to get rid of, or could be smells from the outside, if the venting flap outside of the wall was left open causing abnormal smells. Either which way, he advised that there was no repairs that could be done to this unit and to have the customer run a couple loads with some bounce sheets to alleviate the smell. The unit is working as designed. Call complete."

"Arrived on site for a wash machine. That is not washing clothes properly and is going off balance. Inspected unit and work area. Were on the unit through diagnostics and found an F0 E3 (overload) error code. Ran the unit through an auto test and found that during agitation, the unit was spinning the entire basket instead of just the agitator. Checked underneath and found that the cam was not connected to the shifter, causing the issue. Reconnected the cam to the actuator and tested the unit. The unit began to work and operate as designed. Also found the tub resting against the front and right side walls. Adjusted the feet on the washer to ensure proper spacing for the tub. Call complete."

"Arrived on site for a refrigerator that is frosting over in the freezer section and is not cooling properly. Inspected unit and work area. Did confirm the customers complain and found a defrost issue in the freezer section. Remove the evaporator, cover and steamed off all the ice. Found the heater connector disconnected at the brown wire on the connector. Fix the wire connector and replace the main control. Tested the unit and the unit began to cool and operate as designed. Call complete."

"Arrived on site for washer, inspected unit and work area. Confirmed error codes F3E3 F6E3. Installed new control board and tested. Unit is now operational good. No leaks where observed during service."

"Arrived on site for failure with control, inspected unit and work area. Customers complaint was unique would be glitching during the day and beeping. I gain access to the control board and found nothing from normal. Replace control board and tested and is operating as designed. Job complete it."

Arrived on site to install parts ordered by previous tech. Installed all parts. Job completed.

Arrived onsite for a range with the small door not closing all the way and gapping at the top. I found the hinge and left side receiver the issue causing the door not to drop down and close properly. I adjusted the left side receiver and tested the door. The door is closing and working as designed. One of the superintendents was on sight and saw the door working and closing properly. Call complete.

Arrived on site for a cooktop. That is not turning on the right element. Inspected unit and work area. Did confirm the customers complaint and remove the cooktop. Found the right front element broken causing the failure. Replace the right front element and tested the unit. Again to work and operate as design. Call complete. Complete.

"WVU37UC0FS1 Arrived to inspect light issue. The customer was concerned there were no other setting of the lights, other than on or off. I verified via the manual that the unit does not have medium or other settings and tested. Operational test good."

Arrived onsite for a refrigerator that is not producing ice. Upon inspection I found that the ice maker would harvest when run in diag mode same with the fill function. Found no codes for the ice maker. Upon further inspection I found that the right door upper hinge was loose and caused the door not to seal properly causing temperatures not to reach the proper level to make good ice. I contacted this and checked the fill tube and found that it was not frozen. I also found moisture in the freezer i she that the door was sealing and it wasnt I adjusted the door and the chassis to get a good seal and advise customer off what I found and done. Job complete

Arrive onsite to install previously diagnosed parts. Upon arrival I installed the new Tblock and repaired the neutral wire on the harness. Apartment install power cord

Arrived onsite to install previously diagnosed/ordered pat. Upon arrival I installed the new tub and tested the unit and found unit operating as designed no leaks

"Arrived on site to inspect refrigerator with water building up below the two middle drawers. Upon further inspection, the customer advised that the unit is continuing to do the same thing with water building up under the two deli drawers and proceeded to remove the deli drawers. I found a small amount of water on the bottom panel of the RC section. Also found a small amount of ice built up on the left side of the evaporator cover from water that has been collecting during defrost as a result of not being able to flow to the drain tube on the right side. I found the shim on the right side of the evap,drip pan had been moved and was not leveling the pan to allow the water to flow properly. The customer advised that they were previously advised about the disclaimer from management at the previous service call. I explained the issues weve been finding with this particular unit and recommended the customer not go forward with any repairs and it will be costly and once parts are installed, they cannot be removed and refunded. I tested temps in the FC=5 degrees and RC=37 degrees. The unit is currently operating as designed minus the water in the bottom of the RC section. Customer agreed to not repair the unit and signed for the receipt. No water leaks observed during service other than the water in the fresh foods section, job completed."

Arrived on site to test unit for shutting itself off. Found in diagnostics unit was not draining properly. Found drain tube was about 3ft into drain pipe. Advised 4 1/2 inches is the recommended amount of tubing recommended to be inserted into drain pipe. Cut drain hose back and secured with zip ties. Completed diagnostics with no issues. N ok leaks detected. Job complete.

"Arrived on site to test unit for drain pan issues, tested unit found damaged drain pan , replaced drain pan installed high drain loop, tested, unit is now running as designed job completed"

Arrived on site to test unit for leaking. Found overflow pan was full of very soapy water. Showed customer how soapy water indicates over sudsing. Removed water from pan and customer was running unit empty to attempt to mimic leak. Found no high drain loop installed. Installed high drain loop and advised customer to stop using pods and switch to liquid soap as soft water is causing unit to over sud and leaks suds into over flow pan and past lip of tub. Also advised to run periodic cleaning cycles to help prevent soap build up. Job complete.

Arrived on site to test unit for chalky substance on dishes. Found customer is using rinse aid and pods. Found calcium build up on heating element. Home does not have a soft water or water filtration system. Advised white residue is calcium build from hard water. Customer has dishwasher running and she stated this is only the 3rd time using. Advised to run empty cycle with white vinegar to removed any calcium build up in water supply lines as water has been sitting during building of home and needs to be flushed through. No leaks detected. Job complete.

"Arrived on site to test unit for squeaking noise, tested unit found blower wheel is stripped on motor shaft, rear bearings ceased, broke out blower wheel, replaced motor, blower whee and bearings, belt and pulley from repair kit, tested unit, unit is now running as designed, customer stated that it has never been this quiet, job complete"

"Arrived on site to test unit for long dry times, tested unit with vent tester and found is completely restricted, removed vent and ran test, it passed, advised customer to vent cleaner and have it addressed, do not recommend running unit until the restriction has been removed, job complete"

"Arrived on site to test unit for not washing dishes, tested unit found wash motor is not engaging, replaced sump and motor assembly, tested unit, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for failed gasket, tested unit found torn gasket, replaced gasket advised customer to allow 24 hour before using dryer again so the adhesive can dry, job completed"

Arrived on site to install door magnet to resolve light staying on in unit. Install magnet and tested unit. Adjusted magnet position and silicon in place. Unit working as designed. Repair completed.

"Arrived on site to diagnose refrigerator with low ice production. Customer said they were only getting a handful of cubes daily. I checked temps and found RC at 37, and FC got to 5 before I left. I tested the icemaker and verified it was working properly. Called tech line and spoke with Butch, SR7736210059. Unit has a minimum of 100 minute harvest time, which increases with usage, and is dependant on temp. I advised the customer of my findings and what to expect as far as production. Advised to keep airflow channel clear to allow for proper circulation to allow temps to maintain. No further failures found at this time. Customer will follow up if they do not get increased production. Call complete."

Arrived on site to install new tub ring on washer leaking water. Removed lid and installed new tub ring. Tested with softener valve activation and confirmed no further leaks present. Repair completed.

"Arrived on site to diagnose washer making a high pitched screech when spinning. Customer showed me video of the sound, which sounded like a high pitched screech, coming from the rotating assembly. I replaced the gearcase to remove the noise. Tested and found no abnormal noise present. Customer advised to follow up if issue returns. Repair completed."

Arrived onsite for washer leaking. I put the unit in diagnostics mode and when the water was dispensing it was hitting the top of the washer lid. On inspection I found that the water chute has 9 holes in it and they were clogged with calcium that made the hole smaller that created a strong stream that was shooting out of the washer. Cleaned the calcium out of the holes and retested the unit. The unit is working as designed now and ther3 is no more water leaks now.

Arrived onsite for IM not working. On inspection found ice over arm of the ice maker and on the side of the tray. I saw that the fill tube was iced over so I steamed it out. I then looked in the fill tube and I could barely see the hole where the water enters the chute. I steamed it and a calcium piece came out. I could half of it the hole now. I steamed it some more and the rest of the calcium came out. Reassembled the IM and called for water. The tray filled up and no water came out the side. No water leaks detected during service.

Arrived onsite for burner not igniting. On inspection found that the right front burner was not igniting in timely manner. I saw the spark was sparking side ways causing the burner not to ignite. I repositioned the cap on the burner to make the igniter spark up to the cap. It is working as designed now but if the issue comes back the igniter needs to be replaced.

"Arrived on site to test unit for long dry times, tested unit with vent tester and found is completely restricted, removed vent and ran test, it passed, advised customer to contact landlord and have it addressed, do not recommend running unit until the restriction has been removed, job complete"

Arrived onsite for dishwasher tub replacement. Unit was in a storage. Disassembled and transferred components to new tub. Inspected tub and unit is complete. Transferred mod/sn tag to new tub. Job complete

Arrived onsite for new cooktop not functioning properly. Upon arrival inspected unit. Found both center burners not functioning correctly. Found Center rear needed conversion and center front had faulty orifice. Replaced both. Tested all burners and unit is now functioning properly. Job complete

"Arrived on site for dishwasher, inspected unit and work area. Customer complaint was dishwasher leaking. Customer had a bath towel under to catch the water and the towel was soaked. I found that the door gasket was not properly sealing. I replaced the gasket and tested unit is now operating as expected. I left the kickplate off and due to being soaked in water and asked the customer to let it dry before reinstalling it. No leaks where observed during service."

Arrived onsite for previously diagnosed parts. Installed the gearcase and tested the unit in diagnostics mode. The unit is operating as designed and no water leaks detected during installation.

"Arrived onsite for door falling down. Upon arrival inspected unit. Shifted unit to inspect hinges and right hinge fell apart, hinges failed. Replaced right hinge. Tested unit and unit is functioning properly. Customer tried and approved. Job complete"

"Arrived on site to test unit for screeching sound. Found belt was stretched causing slippage on cam. Replaced cam, bel and run cap. Unit now working as designed. No signs of gearcase failure. No leaks detected. Job complete."

"Arrived on site and replaced previously diagnosed gearcase, slider, suspension and left hinge. Ran calibration and completed diagnostics with no issues. No leaks detected. Job complete."

Arrived onsite for a DW that is not drying the dishes properly upon arrival I noticed the the DW was leaning forward and was not secured in place properly. I contacted this and began testing the unit. I found that t6e heating element was good and the drain hose was clear and the drain pump opened as designed nothing clogging the disposal either and the wash motor ran with no issue. I did however advise the customer to start using rinse aid to help the dishes dry better it would not get rid of all of the water left behind but it will help. I also found out that they had a water softener on the home which means they have to use less detergent I advise them on this they seemed receptive to the advice and will follow through with it. job complete

Arrived onsite for a dishwasher thats not draining. I found multiple F8E4 stored error codes and the overflow pan full of water. The fill valve is not weeping water at this time. I found the customer had an RO system connected to a Y fitting along with the dishwasher drain tube at the disposal. I explained to the customer the issues that this will cause. The customer stated they no longer want the RO system and will have it removed. I was able to turn the drain pump on and it emptied all the water from the tub. I ran the service cycle and the machine completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the inner door panel being damaged/dented, I removed and replaced the inner door panel and transferred existing parts from the old panel and tested. Unit is operating as designed with no error codes. No water leaks observed during service, job completed."

Arrived onsite for dishwasher condensation. Upon arrival inspected unit. Found gasket warped on left side where customer was experiencing condensation and drip. Replaced gasket. Tested unit and unit is now functioning properly. No signs of leaking or condensation as before. Customer will monitor. Job complete

Arrived onsite for dishwasher not draining. Upon arrival inspected unit. Found drainage knockout still intact. Removed knockout and tested. Unit is now functioning properly. Job complete

Arrived onsite for washer leaking oil. Upon arrival inspected unit. Found capacitor failed and leaking fluid. Replaced capacitor and tested. Unit is now functioning properly properly. Job complete

Arrived on site for not making ice. . Upon arrival inspected unit and found water on tray but not freezing. Found poor airflow from ice box. Removed evaporator and found piece of ice blocking air flow. Removed ice and test unit. Am now getting correct air circulation. Unit is operating as designed job complete

"Arrived on site. Per customer unit stopped making ice,food thawing in freezer and ice build up on evaporator cover,customer defrosted unit and unit is freezing and making ice. Removed evaporator cover found brown wire from harness assembly to heater harness not making a good connection brown lead wire sticking out of harness inserted lead fully into harness good connection after repair."

Arrived on site for dead oven . Found thermal fuse and TOD thermostat had failed . Replaced TOD and fuse . Unit is now heating up . Job complete

"Arrived on site to test unit for water leak, tested unit found all components engaging properly in diagnostics, opened dishwasher and found excessive suds, customer was rinsing dishes with dish soap before loading in unit causing excessive suds, inspected gasket and found it sealing properly, split door inspected vent and dispenser, did not find any water trails, explained to customer how to load properly to prevent spray arm restriction that could also lead to leaks, also noticed that customer was not using any rinse aid, stated to customer that rinse aid must be used for optimal performance, no leaks detected job complete"

"Arrived on site to test unit for water leak, tested unit found water is backing up in the drain, advised customer to hire a professional to clean out, unit is running as designed job complete"

Arrived on site to install new links and springs for dishwasher with failed link. Replaced both sides link ropes and the springs on both side. Tested and confirmed noises are gone and unit is functioning properly.Repair completed.

Arrived on site to replaced both orifice holders and convert new holders to LP . Also found one of knobs missing stem insert. New to order new orfice holder due to being damaged . ordrng 1 W11380561 (Knob) and 1 W11380562 (Knob)

"Arrived on site for no cool. Removed evaporator cover,partial frost pattern,found no traces of dye,removed compressor cover found no,traces of dye. Checked pressures,dye is in system,dye leaked out while installing hoses,low side reading -15 high side 50 sprayed solution on joints no leaks.

"KUID508ESS1 Arrived to instal previously diagnosed and ordered parts. I found the compressor had rusted out and there was no refrigerant within the system. I removed and replaced the compressor, non-dye drier and service port. During the pert replacement, I found the condenser tubing, both at the plate and in the unit area, were severely corroded. I replaced the condenser and then vacuumed the system. The unit operated as designed, no leaks observed during service. ; ordrng 1 WPW10511923 (Bin Sensor)"