We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near Cedar Park, TX 78613
Scott
Job Details: 01/13/2022
"Arrived on site for gasket on FZ door torn . Will need to reorder gasket , will also need about dozen self tapping screws . Defrosted ice build up . Call to set return ; ordrng 12 Self tapping screwss and 1 2309216 (FZ gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78727
Justin
Job Details: 01/13/2022
"Arrived on site for a refrigerator that was making to much ice. Upon arrival the customer stated that the real issue was the unit was endlessly dispensing ice, and filled up the chute. They found this happened only once, and then the ice dispenser stopped working. I removed the ice bin and found that the ice had chunked up and solidified. This was not allowing the arm to turn and dispense ice. I cleared this. Upon further inspection I found part of the bin had disconnected on the left hand side, and this let a piece of ice get into where the flap opens in the bin to dispense ice. This kept it open, and was allowing the ice to just fall out. I removed the ice and then tested the unit. I found it now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Pflugerville, TX 78660
Wesley
Job Details: 01/13/2022
Arrived onsite for filter reminder light staying on and provided customer instruct on the filter reset feature. All checks good. Unit is now operating as designed. Advised customer on findings.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Wesley
Job Details: 01/13/2022
Arrived onsite for broken knobs and repaired broken knobs by replacing with new knobs. Advised customer on repair and took pictures of closing document. To prove warranty status.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78717
Scott
Job Details: 01/13/2022
"Arrived on site for noisy fridge . Customer had video of noise . Sound like on of evaporator fan . No frost build up. FZ was set at -2, found packs of cheese behind deli tray blocking fresh evap cover . Removed blockage and bumped up temp. Ran fan and compressor tests . Couldnt duplicate noise . No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID OVEN
Model KEBK206SSS04
Near Bastrop, TX 78602
Matthew
Job Details: 01/13/2022
Arrived onsite for upper oven not heating. Upon inspection found hidden bake element broken in several places. Needed element replacement. Replaced element and tested at 350 degrees. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS
Near Austin, TX 78737
Andrey
Job Details: 01/13/2022
"Arrived on site to test unit for F8E4 , tested unit found float switch error, replaced float switch, tested unit unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model KSGG700EBS1
Near Austin, TX 78749
Andrey
Job Details: 01/13/2022
"Arrived on site to test unit for F2E0 error, tested unit found stored error F2E0 keypad disconnected, checked all connections ribbon connection on keypad was loose, also ribbon connection has oil residue thats penetrating into the ribbon, called tech line to further diagnose the unit, was advised by tech line to have customer monitor unit and see if the error appears again after securing connection, if issue persists to start by replacing ribbon cable and then the UI, received Sr#7732725248, advised customer on proper cleaning techniques for cleaning the keypad due to Excessive moisture on keypad couldve also caused this issue ,job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/13/2022
Arrived on site for DW Error H20 Code- IT HAS NEVER RAN A FULL CYCLE- STOPS AND GIVES ERROR. Ran diagnostics and got F8E1 and F8E2. Cleared error codes. Tested valve for resistance and it is good. Removed valve water line and found it was clogged. Tried blowing through water line and it wouldnt unclog. Removed entire water line from behind dishwasher and cabinet and blew inside and it unclogged. It was either clogged or kinked. Re secured water line and ran diagnostics cycles again. Water filled as designed and completed all diagnostics cycles as designed. No leaks detected. Job completed.
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Austin, TX 78754
Scott
Job Details: 01/13/2022
Arrived on site for dryer shutting after off after 10 min . No error codes. Ran temps unit is cycling properly . Checked resistance on sensor and found homing failed . Ordering sensor and electrodes. Call to set return ; ordrng 1 W10298258 (Sensor) and 2 3387223 (Electrode)s
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Andice, TX 78628
Cliff
Job Details: 01/13/2022
Arrived on site to replace previously ordered parts for range.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ05
Near Temple, TX 76502
Jonathan M
Job Details: 01/13/2022
"Arrived on site for a refrigerator that has lights out in the refrigerator and is unable to crush ice. Inspected unit and work area. Confirmed the customers complaint. Removed the ice container and found ice buildup inside the opening where the blades run through. Removed frost and ice buildup and tested the unit again. The unit began to dispense crushed and cubed ice as designed. The customer agreed to the repair. Replaced light module and tested the unit. The unit began to work as designed. Call complete."
We serviced a
GE REFRIGERATOR
Model DTS18ICSBRWW
Near Lakeway, TX 78734
Luis
Job Details: 01/13/2022
"Arrived on site. Per customer freezer incased in ice,forced timer heater powered on diagnosed a defective timer,installed a new defrost timer,advanced icemaker,icemaker ran through a cycle and filled with water.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Austin, TX 78701
Jacob
Job Details: 01/13/2022
"Arrived onsite for unit not heating. Put the unit in automatic diagnostics and got no error codes, let the unit do an automatic test. Unit tested good. Heating element did turn on at the end. Let maintenance know that the tenants need to use jet dry to help with the drying process because of the unit being a plastic tub and they would notice a difference after 20 or 30 loads. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Burnet, TX 78611
Cliff
Job Details: 01/13/2022
Arrived on site to replace previously ordered parts for range. Found latch was not connected to actuator bar. Connected components properly and all is working properly at this time. No part were needed and job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Austin, TX 78727
Justin
Job Details: 01/13/2022
"Arrived on site for a refrigerator that was not cooling. Upon arrival the customer had the unit unplugged. I checked temps in order to ohm out the thermistors. The FC was at 55?F and the RC was at 56?F. I put the unit into diagnostics mode and found all airflow components running as designed. Upon further inspection I found no frost build up on either evap. I gained access to the control and ohmd out the thermistors. The RC thermistor was at 3.48k, the FC thermistor was at 3.6k, and the RC evap thermistor was at 3.56k. These are all accurate at the time of reading. I checked voltage going to the thermistors and found them all good. I then gained access to the compressor and checked amp draw. I found it a little weak. Upon further inspection I found the unit already had a SS repair. I also found some people n holes in the lines at the compressor, and it looks like some refrigerant may have sprayed out on the cardboard cover. I ran the unit for a while, and the RC evap never got a frost pattern on the bottom half. This indicates a SS failure. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/13/2022
Arrived on site for refrigerator and freezer is not cooling COOLING-REFRIGERATOR AND FREEZER NOT COOLING Has water in the inside Ice maker is dripping water. Found fridge UI reflecting PO (power outage) upon arrival. Ran all thermistor tests. Ran ice harvest to see if harvest was shorting out fridge. Ran test 4 and all tests never managed to short out fridge and recreate the PO. Customer pointed out the oven had also had a power failure. Found RC drip pan had a huge crack in the bottom right side. Ice maker was full of ice but was obvious it had melted at some point. Ordering a new drip pan W11457241 to return and complete the repair. Returning with all parts. Fridge running as designed other than cracked drip pan. ; ordrng 1 W11457241 (Drip pan RC)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Austin, TX 78726
Justin
Job Details: 01/13/2022
"Arrived on site for a washing machine leaking. Upon arrival the customer stated the unit started having an intermittent leak, and now it is every cycle. He also stated it is typically during the wash phase when the fabric softener is filling. He provided a video, and it is a steady but small stream of water coming from underneath the unit. I put the unit into diagnostics mode and activated all valves. I could not replicate a leak. I also ran a diagnostics cycle and could not replicate a leak. I then ran a quick cycle with towels, and could not replicate a leak. During the cycle I found excess suds build up, and the customer does not use the load & go. I informed the customer that they may be using to much soap, for there should not be that much soap residue left over after a prior load. However, upon further inspection I did find significant gearcase oil and splatter under the unit when looking for traces of water. Also, I could not identify a water trail. Due to this I am ordering a gearcase to return and install. I advised the customer on trying to get a video if the leak occurs again. Office to reschedule. ; ordrng 1 W11423759 (Gearcase)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78703
Luis
Job Details: 01/13/2022
"Arrived on site for no lights. Diagnosed defective led modules,replaced middle right side led module in fresh food and replaced left freezer led module. After replacement all leds working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM00
Near Austin, TX 78724
Luis
Job Details: 01/13/2022
"Arrived on site. Found small leak at weld joint,repaired weld joint vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/13/2022
Arrived on site for aig refrigerator led lights are out. Found freezer led was out. Removed freezer led and all fridge lights came back on. Found all three handles were jiggling. Tightened all three handles. Jiggle is gone on all three. Found temps in FC were set to -4 and fridge temp was set to 33. Changed to recommended temps and went over recommended temps with customer. Customer didnt realize the temps were not set to recommended. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Elgin, TX 78621
Matthew
Job Details: 01/13/2022
"Arrived onsite for washer not draining. Upon arrival found standing water in base of unit. Ran drain and unit did drain. Ran diagnostics and found stored error code F9e1 not draining, FAE2 vent wax motor. F8E1 inlet water. Cleared codes and tested. Found noise coming from drain motor. Inspected motor and found debris. Removed debris and tested. No noise at this time and unit is draining. Allowed to cycle and unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Del Valle, TX 78617
Tyler L
Job Details: 01/13/2022
"Arrived on site for complaints of dishes not drying well. Found customer not using rinse aide. Advised customer to use rinse aide. Ran unit through diagnostics and unit passed. Verified that vent was working and heater engaging. No water leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Georgetown, TX 78633
Lou
Job Details: 01/13/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the lower harness and calibrated the unit. Tested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE DISHWASHER
Model GDF520PSF2SS
Near Buda, TX 78610
Andrey
Job Details: 01/13/2022
"Arrived on site to replace previously diagnosed lower spray arm attempted to install and noticed that it wont clip in, upon further inspection found adapter broken, powered on unit to test other functions, looked under unit and found water leaking from sensor, removed sensor and found sensor missing gasket, will need adapter and sensor to fix unit, Office to get authorization and reschedule; ordrng 1 WD18X10051 (Adapter) and 1 WD21X22598 (SENSOR TURBIDITY ASM)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Georgetown, TX 78628
Lou
Job Details: 01/13/2022
"Arrived on site to inspect dishwasher 3rd level rack tracks damaged. Upon further inspection, I found the 3rd level rack tracks on both sides broken. I removed and replaced the tracks and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model n/a
Near Driftwood, TX 78619
Andrew
Job Details: 01/11/2022
Arrived on site to test unit for not cooling. Found compressor attempting to kick on but not turning on.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Andice, TX 78628
Kimo
Job Details: 01/11/2022
Arrived onsite to install previously diagnosed pat. Upon arrival I removed the old console and installed new one the showed customer how to contact to WiFi for over the air updates. Unit is now operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near Georgetown, TX 78633
Lou
Job Details: 01/11/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the UI failing, the ice maker fascia and housing icing up, I removed and replaced the UI kit, and fascia kit and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Harker Heights, TX 76548
Al
Job Details: 01/11/2022
"Arrived to inspect F7E9 Locked Rotor error code. Confirmed the complaint and found the inner tub wouldnt free spin. I removed the rotor and unit still wouldnt free spin. Unit will require an outer tub replacement. Also ordering shocks, will return with rotor,stator and control, heater. Also 2Man 2 Hours for rebuild. Office to schedule return services due to parts availability. Needs more work; ordrng 1 W11545322 (DAMPERS) and 1 W11287253 (TUB (please inspect)) and 1 W11314664 (HEATER) and 1 W11458345 (PUMP-WATER)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Waco, TX 76712
Jonathan M
Job Details: 01/11/2022
Arrived on site for a dishwasher that wont drain. Inspected unit and work area. I confirmed the customers complaint and checked the garbage disposal as this is a new build. Found the knockout punch had not been knocked through. Knocked out the knockout punch and went to test the unit. Found no power. Applied power to the unit and attempted to drain the unit. The unit began to drain and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWSB0
Near Killeen, TX 76542
Tyler
Job Details: 01/11/2022
Arrived on site for dishwasher leaking water. Upon arrival confirmed issue. After further testing found door gasket was failing to seal. Also found door filter clogged causing water to run down inner side of door. Replaced gasket and cleared vent clog. Reassembled and tested unit. Found dishwasher no longer leaking. Found no leaks under sink or dishwasher. Call complete
We serviced a
WHIRLPOOL DRYER
Model LER5636PQ0
Near Harker Heights, TX 76548
Tyler
Job Details: 01/11/2022
"Arrived on site for dryer not heating. Upon arrival confirmed issue, verified 240v to unit. Found thermal fuse, cut off, and high limit stat all functioning within specs. Motor and timer operated as designed. Found element coil broken. Venting through hOuse and dryer were clear. Replaced element and reassembled and tested unit. Found dryer heating/functioning as designed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Harker Heights, TX 76548
Tyler
Job Details: 01/11/2022
Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint. After further tests found temps in both compartments above 45 degrees. Found both fans and compressor running. Found ice blockage around evap cap tube /coil connection had swelled and the rest of coil was dry. Removed ice blockage and let refrigerant run through system for 30 minutes. Found frost heavily building up on the cap tub and not going through coil. Unit is having sealed system failure. Will need office to reschedule once availability of parts and autho is known. ; ordrng 1 W10836706 (Evap coil) and 1 W11092625 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Needs AHS Autho)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Killeen, TX 76543
Tyler
Job Details: 01/11/2022
Arrived on site to install previously diagnosed rebuilt parts including but not limited to gearcase cam motor etc. Upon arrival installed all required parts from previous diagnosis reassembled and tested the unit and found that the washer is now fully functioning as designed with no loud noises off-balance issues or leaks. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Harker Heights, TX 76548
Tyler
Job Details: 01/11/2022
"Arrived on site for dishwasher needing previously diagnosed sump/motor asm. Upon arrival installed needed part. Reassembled and tested unit. Found dishwasher filled, agitated, & drained with no leaks as designed. Call complete"
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Harker Heights, TX 76548
Tyler
Job Details: 01/11/2022
"Arrived on site for washer needing previously diagnosed ACU and drain motor. Upon arrival installed both parts. Reassembled, tested unit, found no leaks or failures. Washer is now functioning as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Temple, TX 76502
Jonathan S
Job Details: 01/11/2022
Arrived on site for dryer making a rattling noises. Inspected unit and work area. Tested operation to verify failure. Found dryer rattling with vent. Inspected vent and found no clamp on vent. Added clam to vent and tested operation. All tested good. Spoke with customer on service performed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78730
Kevin
Job Details: 01/11/2022
"Arrived on site and inspected refrigerator and found freezer evaporator is frosted over. I removed all frost with steamer and both thermistors are in the correct location. Changed defrost mode on test 126 to the time to eight hour cycle. If this does not correct issue will need W10911358 , and control board and defrost element for freezer, and evaporator cover for freezer, job complete"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78746
Tyler L
Job Details: 01/11/2022
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78746
Kevin
Job Details: 01/11/2022
"Drive down site and inspected washer/dryer combo and found drain pump harness is not connected inside of harness bundle. After resetting connection drain pump will now run properly, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78747
Andrey
Job Details: 01/11/2022
"Arrived on site to test unit humming noise, customer stated that the issue with washer has been resolved, but the dryer will not turn on, changed model and serial in SD, tested dryer found unit receiving proper voltage in outlet but instantly trips breaker when plugged in, after testing out multiple components, found that the timer is the issue, will need timer to fix unit, office to reschedule ; ordrng 1 WPW10185982 (Timer)"
We serviced a
GE REFRIGERATOR
Model PSS26LSRASS
Near Austin, TX 78738
Luis
Job Details: 01/11/2022
"Arrived on site. Diagnosed a defective main control and fan motor replaced motor and control,powered unit on fan powered on."
We serviced a
WHIRLPOOL RANGE
Model KFID500ESS02
Near Austin, TX 78704
Jacob
Job Details: 01/11/2022
"Arrived onsite for unit not cooking on the front right burner. Tested the unit and heard the on and off clicking. Called tech line. Had me test with a pan with water and the element stayed on and heated up the water with no issues, said that the burners will sense as too what is in the pan to cook using the molecules to cook, Also said that the unit to heat up in the oven to temperature is good as long as it takes less than 30min to get to temperature then it is within spec of the unit and asked about the loud fan, and said these units get a strong fan to help with keeping the heat away from the electronics, so that is the reason for the loud fan the way it is. spoke with Anthony got sr#7732701359. No issues at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Temple, TX 76502
Jonathan S
Job Details: 01/11/2022
"Arrived on site for stacked washer not draining when on casual cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found error code F0-E2 suds and F0-E5 off balance load. Ran test cycle and tested all components. Ran automatic test cycle. Found all test passed. Found load and go when customer was not using. Spoke with customer on load and go and user care guide. All tested good, no water leaks detected during service."
We serviced a
MAYTAG MICROWAVE
Model MMV4207JZ0
Near Georgetown, TX 78628
Lou
Job Details: 01/11/2022
"Arrived on site to inspect microwave venthood light not turning off. Upon further inspection, I tested the light and found when the light should be off, its in the low setting. I removed the bulb and found it to be an LED bulb. I tested with a standard bulb and found the unit operating as designed. I advised the customer that LED bulbs wont function properly in this unit and they would need to get a standard bulb. Customer advised they would purchase one. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Austin, TX 78727
Justin
Job Details: 01/11/2022
Arrived on site for a microwave with the touchpad not working correctly. Upon arrival the customer showed me how the 3 and 0 button do not work. I gained access to inside of the console and found the console molex seated correctly. This indicates a faulty console. Ordering the part and the office will need to reschedule.; ordrng 1 W11206156 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Killeen, TX 76542
Al
Job Details: 01/11/2022
"Arrived to inspect LED lighting issues in refrigerator compartment. Confirmed the complaint and replacer the led module. Unit now functioning properly. Customer satisfied, Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Round Rock, TX 78664
Wesley
Job Details: 01/11/2022
Arrived onsite and found fan jammed by duct cement misapplied during install. Removed cement and reinstalled unit. All checks food. Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Spicewood, TX 78669
Brandon
Job Details: 01/11/2022
"Arrived on site for customer complaint of error code and unit running drain pump all the time, found failed control, I replaced control, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Austin, TX 78717
Scott
Job Details: 01/11/2022
"Arrived on site for range flickering . Found UI dead and control just clicking . Ordering control .. No gas leaks detected call to set return ; ordrng 1 W11205353 (Control) and 1 W11339755 (Console ui)"
We serviced a
KITCHENAID OVEN
Model KMBP107ESS03
Near Round Rock, TX 78681
Wesley
Job Details: 01/11/2022
Arrived onsite for sometimes not engaging left side switch and found unit operating as designed with good alignment. Provided customer instruct on door switches and best use and care principles. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS06
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/11/2022
Arrived on site for refrigerator possibly leaking water. Inspected unit and work area. Had plumber turn water on. Dispensed water through dispenser and monitored for possible water leaks. Cycled ice maker several times. Poured water down defrost drain. No water leaks detected. Spoke with plumber with amount of water that was found. He stated that is was a large amount that was found. Most likely the only way that unit would leak that amount of water would be from supply line and was not leaking at time of service. All tested good no water leaks detected during service. Turned ice maker off and had customer turn water off.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Driftwood, TX 78619
Andrew
Job Details: 01/11/2022
Arrived on site to test unit for loud groaning noises. Verified with customer noises were when drain pump is activated and when unit is in agitate. Found unit not leveled causing tub to be off balanced. Leveled unit and advised customer initial complaint of groaning noises is normal operating and explained what unit is doing when noise is present. No leaks detected. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB0
Near Leander, TX 78641
Kimo
Job Details: 01/11/2022
Arrived onsite to install properly designed parts. Upon arrival I installed new parts and tested unit and found that the unit is now operating as designed.job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Elgin, TX 78621
Matthew
Job Details: 01/11/2022
"Arrived onsite for range not functioning. Upon inspection found display completely out and keypad not responsive. Checked power to unit and power was supplied. Would need control, console, and display."
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSS0
Near Austin, TX 78759
Scott
Job Details: 01/11/2022
"Arrived on site for lower rack issues . Found lower rack tabs broken . Ordering both rails .
We serviced a
KITCHENAID MICROWAVE
Model KCMS185JSS1
Near Marble Falls, TX 78654
Brandon
Job Details: 01/11/2022
"Arrived on site for customer complaint of unit not heating, found failed mag, cap, and diode, I replaced parts, unit tested good."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78758
Justin
Job Details: 01/11/2022
Arrived on site to install the heater per the special project. I installed the new heater and then tested the unit. I ran a diagnostics cycle while monitoring amp draw to the heater and found it ran through as designed. No leaks observed at the time of service. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Burnet, TX 78611
Cliff
Job Details: 01/11/2022
Arrived on site to diagnose a washer that is not responding to user input. Found ui malfunctioning
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Austin, TX 78746
Tyler L
Job Details: 01/11/2022
"Arrived on site for complaints of not draining properly and not starting cycles. Found proper voltage from the wall to the control board. Found all buttons responding on the panel. Ran factory diagnostics and found unit would not start the cycle. Started a cycle on normal and it did not advance past filling with water. Installed new control board and tested. Unit tested good, all functions working properly. No water leaks detected, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED8540FW2
Near Cedar Park, TX 78613
Scott
Job Details: 01/11/2022
Arrived on site for dryer flashing f6 error code . Ran diagnostics and got acu and keypad communication failure . Replaced control and UI . All checked normal. Did recommend having vent cleaned . No lint build up . Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78745
Tyler L
Job Details: 01/11/2022
"Arrived on site for complaints of broken spring. Found clamp spring for the front of the bellow had come off. Installed new clamp spring and tested unit to ensure no water leaks. Unit functioning as designed, no water leaks detected, job complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS04
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/11/2022
Arrived on site for Nothing Is Working - No Power - Wall Oven. Placed in diagnostics and no error codes came on. Oven both heated as designed. Customer stated they were cooking in top oven at 425 then turned on bottom oven to preheat. While bottom heated they cancelled top oven heat and adjusted to new temp and oven reset itself. Gave an error code but customer didnt notate it. Customer reset exterior breaker to oven and havent used it since. With no error codes oven is heating and working as designed. I preheated both ovens to 350. Once preheated I adjusted top oven to 425. Once top preheated I adjusted bottom to 450. No power failures detected. Recommended they remove the liner that covers entire rack permanently. Recommend foil that extends half inch past dish and fold edges of foil to catch spills. No repair needed.
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Georgetown, TX 78628
Lou
Job Details: 01/11/2022
"Arrived on site to inspect wall oven not heating properly and convection fan making noises. Upon further inspection, I found foil on the bottom panel and removed it. I found the bottom panel badly warped. Tested the unit in convection bake and found the convect fan making a loud humming noise. Tested the unit in bake and found the unit not heating. Pulled the unit onto my oven dolly and tested the elements and found the bake element bad. Ir removed and replaced the bake element and convection fan assembly and retested and unit is operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Spicewood, TX 78669
Luis
Job Details: 01/11/2022
"Arrived on site for no ice. Optics passed diagnostics,jumped power to valve,valve getting power no water exiting valve diagnosed a defective valve. Returning with valve and icemaker incase needed. ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Cedar Park, TX 78613
David S
Job Details: 01/11/2022
"Arrived on site to possibly install previous diagnose part. I put the unit through a diagnostics cycle, and found it spinning normally. I gained access to the gear case and found it clear of debris and oil. I tested the suspension and found it loose. I replaced the suspension.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78728
Justin
Job Details: 01/11/2022
Arrived on site to install previously diagnosed parts. I cycled the power off at the breaker and then I installed the new console. I tested the unit and found it now working as designed. I also found the customer had not been connected to WiFi on the prior console. I advised the customer on connecting it to WiFi if this continues to occur. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Taylor, TX 76574
Jimmy J.
Job Details: 01/11/2022
"Arrived on site for Not Cooling - Both Sections - Side by Side Refrigerator. Placed in diagnostics and I could hear the starter clicking to start compressor, but compressor wouldnt stay on. Removed starter and installed new starter. Same results with new starter. Tested windings and amp draw. Compressor is faulty. Ordering compressor (W11370574), couplers (W11506635) and evaporator (W11546692) to return and complete the repair. Fridge is in the garage. Coming back with evaporator just in case it is needed. Found back left wheel shaft was not inserted into wheel. I was able to secure the shaft back into the wheel. Fridge rolls as designed. Found back left compressor bolt was loose inside back panel. Resecured bolt into compressor so all four bolts were holding compressor in securely. ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Coupler) and 1 W11546692 (Evaporator) and 1 W11504448 (Evaporator coupler) and 1 W11506620 (Evaporator coupler) and 1 21/2hourjob (2 1/2 hours)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78744
Andrey
Job Details: 01/11/2022
"Arrived on site to test unit for noise during spin, customer stated that noise is happening during spin , put unit into diagnostics, could not get the noise to present itself, looked under unit and found cover fallen off and was rubbing against the cam, secured cover, tested unit in drain and spin, unit ran as designed, with no unusual noise present, advised customer to monitor unit and if the noise comes back, try to record it, At this time do unit is running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78628
Lou
Job Details: 01/11/2022
"Arrived on site to inspect oven control panel not working. Upon further inspection, I attempted to place the unit in diagnostics but the control panel would not respond. I cycled power for 1 minute and attempted to place in diagnostics again and it failed.
We serviced a
WHIRLPOOL WASHER
Model WFW9450WW00
Near Leander, TX 78641
David S
Job Details: 01/11/2022
"Arrived on site for the washing machine not spinning out clothes. I found fault code f20 in diagnostics, no water detected entering/ pressure switch fault. I put it through a diagnostics cycle and and the unit filling, and draining properly. When it got to the spin cycle the unit made a rattling noise until it got to speed. I spun the drum by hand and found no noise coming from the internal drum or bearing. I inspected the motor and belt. I found the belt loose. The drain pump is clear of any debris. I am ordering a new belt to complete the repair. ; ordrng 1 WPW10388414 (Belt)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Spicewood, TX 78669
Luis
Job Details: 01/11/2022
Arrived on site for no cool in fresh food compartment. Ran diagnostics diagnosed a defective evap thermistor preventing fresh food defrost cycle. Defrosted evaporator replaced cover assembly.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Round Rock, TX 78665
Wesley
Job Details: 01/11/2022
"Arrived onsite and replaced the original heater in accordance with the special project, unit is now operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Andice, TX 78628
Lou
Job Details: 01/11/2022
"Arrived on site to inspect dishwasher not drying/heating. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Using my multimeter, I tested amp draw to the components and found all components are within range. The element was showing 7-9amps in wash and drying cycles of diagnostics. I found customer has a water softener system and not using the proper detergent/rinse aid for this type of system. I made recommendations for use and care, as well as, detergent and rinse aid use. Contacted techline and spoke to Joel and advised of the complaint and my findings. Joel made the same recommendations for use/care and detergent/rinse aid use and provided SR#7732701946. No water leaks observed during service, job completed."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near Austin, TX 78749
Luis
Job Details: 01/11/2022
"Arrived on site for water leaking. Diagnosed styrofoam from insulation clogged in drain,flushed drain removed obstruction checked water flow good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78705
Jacob
Job Details: 01/11/2022
"Arrived onsite for water in the unit not dispensing. Customer said it worked since they had the unit but recently stopped dispensing water of ice. Upon further inspection, found that the water reservoir in the refrigerator was freezing over and not allowing water to dispense, cold air was escaping the evaporator in the refrigerator. Ordered parts for the evaporator cover and more seals to help with the issue. Spoke with PR to help diagnose. Office to reschedule ; ordrng 1 W11239214 (Evaporator assembly) and 1 W10387387 (Gasket) and 1 W10260462 (Read gasket)"
We serviced a
WHIRLPOOL RANGE
Model KFDC558JSS00
Near Austin, TX 78737
Andrew
Job Details: 01/11/2022
Arrived on site to replace WiFi control. Replaced control and gave customer SAID# also advised customer to connect to WiFi. Gave customer Connection Care Team phone number in case of any issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78756
Luis
Job Details: 01/11/2022
"Arrived on site for no cool. Removed evaporator cover found weak to no frost pattern,diagnosed a leak in the system ordering a new compressor,evaporator and drier. Job will need 2hr; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve) and 1 2hrs (2 hrs)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Buda, TX 78610
Leonardo
Job Details: 01/11/2022
Arrived on site to replace switch harness. Found loose connection on board test unit and unit tried heating and with in 5to 6 seconds magnetron started making loud noise and sparking. Called Techline and advised Techline it was a new magnetron and inverter and new magnetron was burned out already.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Leander, TX 78641
Kimo
Job Details: 01/11/2022
Arrive onsite to install previously designed pat. Ordered 1x w10874836. End cap.; ordrng 1 W10874836 (ENDCAP)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES0
Near Austin, TX 78759
David Z
Job Details: 01/11/2022
Arrived on site to follow up on range that has no cooktop on indicator for the new switch. Checked switch and found the signal wire on the switch was not seated and came out of the harness connector. Plugged connector into switch and confirmed switch is working as designed and so is indicator. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78703
Jacob
Job Details: 01/11/2022
"Arrived onsite for unit not washing correctly. Also customer does has coverage on the unit. Took pic of POP. Upon further inspection, found that the actuator was not the correct one from the factory and needs to be changed out. Replaced actuator. Tested the unit. Unit tested good. No issues at this time. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Buchanan Dam, TX 78609
Cliff
Job Details: 01/11/2022
Arrived on site to diagnose a range that has a orifice that cannot be converted. Found rf orifice stripped and replaced orifice holder. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB1
Near Leander, TX 78641
David S
Job Details: 01/11/2022
"Arrived on site for dishwasher not washing. I inspected the unit and work area. I found fault codes F4e3 motor fault f7e1 no heat. I ran the unit through a diagnostics cycle and found the motor receiving voltage but not coming on. I found the heater coming on when called for.ob complete."
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSB3
Near Taylor, TX 76574
Jimmy J.
Job Details: 01/11/2022
Arrived on site for THERE IS POWER - NOT HEATING (USED IT EARLIER TODAY IT WAS FINE). Ran microwave with one cup of water for one minute to listen to microwave run. All sounded good and cup of water was steaming. Asked customer if they could provide a bag of popcorn based on this is what they were warming when it stopped working. Ran bag of popcorn for three and a half minutes. Bag fully popped. Customer placed sausage inside for one minute. It heated as designed. Customer placed two eggs inside. Heated as designed. I found the console was loose at the bottom causing the console to wiggle every time a button was pressed. Gained access to console and found that the bottom left plastic arm that holds the console in place was broken. Used foil tape to secure the bottom of the console exterior of microwave in place to prevent it from wiggling. Used paper towels to remove all of the dust and grease from the cover and interior where the filters are located at the top. Reassembled cover. Ran microwave with another cup of water and microwave is still heating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Kyle, TX 78640
Andrew
Job Details: 01/11/2022
"Arrived on site to test unit for error code f9e1(long drain). Found drain pump seized. Found razor blades in drain pump causing it to burn out. Replaced drain pump, and removed wash basket and ensured not blades or possible obstructions. Tested unit, unit now working as designed. Advised customer if issue happens again due to negligence customer would be responsible for parts and labor. Also noticed wash basket has a torn hole. Recommend replacing wash basket. Office to reschedule.; ordrng 1 W11178227 (Wash basket)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS3
Near Cedar Park, TX 78613
David S
Job Details: 01/11/2022
"Arrived on site for dishwasher not working. I I inspected the unit and work area. I spoke to the customer and he stated the control, harness and dispenser and burned. I found all three shorted and burned. The customer stated he had the control and dispenser all ready.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Liberty Hill, TX 78642
Cliff
Job Details: 01/11/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and fan and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cedar Park, TX 78613
Scott
Job Details: 01/11/2022
"Arrived on site for no heat dryer . Getting correct voltage. Found element had failed . Thermostats and fuse tested normal. Replaced element . Unit is now heating as normal. Found exhaust vent clogged full of lint . Removed obstruction as far I could reach . Still clogged . Recommended not to use till vent is properly cleaned to outside .
We serviced a
GE REFRIGERATOR
Model PSC23SSNASS
Near Austin, TX 78759
David Z
Job Details: 01/11/2022
Arrived on site to follow up on refrigerator that is constantly opening the ice door. Removed front panel and found rusted out solenoid and wiring corrosion.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGRU19F6QFD
Near Austin, TX 78749
Luis
Job Details: 01/11/2022
"Arrived on site. Replaced the evaporator,heat exchanger,compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
We serviced a
WHIRLPOOL WASHER
Model MAH8700AWW
Near Round Rock, TX 78664
Wesley
Job Details: 01/11/2022
Arrived onsite and determined with customer that cause of leak in washer is from cat hair on the bellow. Was able to remove cause of leak. No parts needed. Advised customer on findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bertram, TX 78605
Cliff
Job Details: 01/11/2022
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found motor coupling broken and it will need to be replaced to complete repairs. ; ordrng 1 WP2220458 (Coupling)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78717
David Z
Job Details: 01/11/2022
Arrived on site to install updated heating element per SP W11540964. Installed new heater. Verified no leaks or water damage. Call complete.
We serviced a
WHIRLPOOL RANGE
Model KGRS807SBL00
Near Austin, TX 78731
Kevin
Job Details: 01/11/2022
"Arrived on site and replaced gas valve, confirmed range is working properly, Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78739
Kevin
Job Details: 01/11/2022
"Arrived on site replaced water line by previous technician, while dispensing water. Refrigerator is not leaking, job complete"
We serviced a
KENMORE DRYER
Model 110.7120201
Near Austin, TX 78758
David Z
Job Details: 01/11/2022
"Arrived on site to diagnose dryer making thumping noises when drum is spinning. Ran unit and confirmed a loud thumping. Checked rollers and found sticky rollers causing the flat lines of the drum to thump as they went over it.Replaced rollers and pulley with new and retested with customer present. Verified noise is gone and normal operating sounds are all that remains. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Andice, TX 78628
Lou
Job Details: 01/11/2022
"Arrived on site to inspect refrigerator tripping the breaker. Upon further inspection, I found the it unplugged and the breaker tripped. Reset the breaker and plugged the unit in and the breaker tripped again. I unplugged the unit and reset the breaker and tested the outlet and it is showing 126V. Plugged the unit back in and the breaker tripped. I placed a tester start device on the compressor and plugged unit in and the compressor briefly came on then tripped the breaker again. I tested the windings to the compressor and they were within range. Tested continuity to the power cord and it was good. I tested the power cord by unplugging it from the compressor and the unit and the breaker did not trip. I reconnected the power cord to the compressor and unit and plugged it back in and the unit began to operate as designed. I recommended that the customer have the breaker replaced as it could have gone bad since it tripped several times and to monitor the unit. I recommended that the customer contact our office if the unit continues to trip after replacing the breaker. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Killeen, TX 76543
Al
Job Details: 01/11/2022
"Arrived to inspect standing water inside dishwasher. Confirmed the complaint and found the drain pump was defective causing the unit not to drain. R&R drain pump and unit tested properly. Tenant satisfied, Job complete"