On arrival verified complaint of not draining. First inspection found the water was off to the unit. Turned water on and ran diag cycle. No error codes. All components activated correctly and unit could be clearly heard draining into the sink. Operational test is good. Job complete no leaks detected during service.

"Arrived onsite and found issue was unit not dispensing ice. Ice bin was full. Found coupling stripped on auger motor shaft and fee spinning not engaging ice bin spindle. Ordering motor, coupling and bracket. Office to reschedule ; ordrng 1 W11307588 (Motor bracket) and 1 W11671282 (Dispenser motor) and 1 WPW10169511 (Coupling)"

Arrived onsite and found unit with bad latch. Unable to complete a cycle. Replaced latch and calibrated. All checks good. Advised customer on repair.

"Arrived on site to install previously diagnosed moisture strips, harness, and ACU. Installed parts, powered on unit and watched it run for 10 mins, unit is sensing properly, advised customer to monitor and if loads are a variety of different fabrics to use timed dry instead of sensing dry. Unit is running as designed, job complete."

Arrived onsite for a refrigerator to replace previous diagnosed parts. The customer verified that when the paddles for ice or water are pushed the UI does light up but it will not dispense either when it acts up. I replaced the UI for this. The customer stated the icemaker had stopped working and some stuff in the freezer had started thawing. I found the FC temp only at 17 degrees and the RC at 37 degrees. I explained to the customer this is the reason there was no ice. I found the left side of the baskets in the FC with frost build up on them and the evaporator cover with some ice blocking the lower vents. I found the coil with frost about 3/4 thick across the top of the coil. I explained this looks like the door had been left cracked but the customer stated the door has never been left open. I found no issues with the freezer door gasket and found it sealing good. I removed the ice from the vents and top of the coil then tested the refrigerator. I watched the FC get down to 8 degrees and it was still cooling and dropping. The icemaker has no error codes and will go thru a harvest. The mold has water in it. I explained to the customer that now with the temps correct the icemaker will start working again. I called Whirlpool Techline and spoke with Austin SR# 7738384319. Austin agrees with the UI replacement with what was found and what the refrigerator was doing. No other repairs needed at this time.

"Arrived on site for dryer not turning on, found knob was broken. Removed control panel. Replaced knob and timer. Verified operation. Call complete."

"Arrived on site for a dryer that wont start. Inspected unit and work area. The customer advised of the unit will start, but that it will only run as long as you hold the push the start button. I did confirm the customers complaint and check voltage to the unit. Found proper voltage and polarity. I checked the voltage under a load when trying to start the dryer and did find voltage on the line one side drop from 122.8 V to 113 V. However, the unit still had enough voltage to start. I checked voltage coming from the timer to the push to start and found 122 V. When pressing the push to start saw the voltage drop to 114.1 V, but still was being supplied power. Went to the outcoming voltage connector at the push to start and found voltage activating when the push to start was pressed, but would not hold after the push to start was let go indicating an issue with the push to start relay. I replace the push to start switch assembly and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to test unit for broken door. Called safety and stated customer would be responsible for repair. Home owner said she would be purchasing new unit. Job complete. SR#7738308096

Arrived onsite and found unit non responsive. Traced power and found unit power supply shorted. Corrected by finding the gfci circuit connected to the outlet and resetting. All checks good. Unit now operating as designed.

"Arrived on site for no ice. Ran diagnostic no errors found ejector fingers not fully horizontal,ran harvest test passed fingers still not horizontal and no errors,replaced defective icemaker ran harvest test passed ran fill test failed,water not exiting valve replaced defective valve ran fill test passed."

Arrived on site to replace failed infinity switch. Replaced switch and tested. Unit is now functioning properly. Job complete.

Arrived on site for washer leaving clothes very wet. Diagnostics stored f8e1. Ran diagrams confirmed cold water is filling slowly. Replaced water valve. Verified operation. Call complete.

"Arrived onsite for washer making a noise. On inspection found that the bolt for the rotor was on the ground. There was oil on the side of the unit. Installed new gearcase,clutch,slider and rotor. Calibrated the unit and ran the unit In diagnostic mode. The washer completely the diagnostic cycle with out any issues. No water leaks detected during service."

"Arrived on site to inspect refrigerator with condensation built up inside. Upon further inspection, when the customer opened the RC door, I found all shelves clear and after approximately 10 seconds, condensation built up as expected. Closed the door and tested temps in the RC=39 degrees on setting of 37 and FC=3 degree on setting of 0. Tested thermistors and they are all within ohms testing range and VDC range. Tested the temps in the kitchen in front of the unit and it was 73 degrees. Placed my flashlight inside the RC & FC sections to check for gaps in the door gaskets and found none. Contacted techline and spoke to Andrew and advised of the recent service calls/findings, complaint and my findings today. Andrew advised that its normal to have condensation on the shelves when opening the doors due to the cold temps inside the unit colliding with the warm humid temps in the kitchen that are entering the unit when the door is open. Andrew advised to not replace any parts and advise the customer the unit is operating as designed and advised the previous SR# 7738208359 would be updated with todays info. I advised my customer of my conversation with techline and my findings in testing the unit and that the condensation build up is normal. I advised the customer that their receipt notes would have the file number included and if they had further issues they would need to contact the manufacturer and provide the SR#7738208359. No water leaks observed during service and no repairs made at this time, job completed."

"Arrived on site for rear right burner not heating, upon arrival,test all burners and all burners except right rear burner operate. Inspected right rear burner and found it was fractured underneath. Need to replace right rear burner. Replaced right rear burner W11396790. Also customer states that unit takes too long to heat large pots of water and cast iron skillet. I explained how this model has sensors that cycles heat. Unit is operating as designed. Job complete"

Arrived on site for dryer making a loud noise. Upon arrival confirmed issue and after disassembly I traced issue back to the front glide bearing on drum popped out of place but not fully broken. Repaired glide and found noise no longer present. Call complete

"Arrived on site for an ice machine that its making a loud bang sound. Inspected unit and work area. The customer advised that he wasnt sure if this was a problem or not as he just noticed that the unit makes a loud bang sound fairly on through the icemaking cycle. He advised that after he heard it initially, he had turned off the ice machine. Around the unit through diagnostics and found all portions of the machine working and operating properly. When the unit got to the gas valve, the unit made a popping sound, and I did advise the customer that the popping sound is most likely either being caused by the gas valve or the sheet of ice when it is trying to drop the ice slab. I did advise the customer that these are normal sounds and that the unit is working and operating as designed. Call complete."

So for a microwave that is not turning on. Inspected unit and work area. I did confirm the customers complaint and found the microwave completely dead. Checked the outlet and found proper voltage. Unplugged the unit and checked the thermal fuse. Found it open. I checked all the door switches and found the primary and a lock switch. I had a hard time of making and breaking and was showing consistent continuity. I went ahead and replace the interlock assembly and the thermal fuse and tested the unit. The unit began to work and operate as designed and was able to heat up a cup of water within 30 seconds. Call complete.

"Arrived on site to test unit for error f7e2. Replaced faulty wash motor, unit now working as designed. No leaks detected. Job complete."

Arrived on site for unit having erratic temperatures l removed from wall. Verified voltage. Verified heating elements check ok. Replaced control and sensor. Verified operation. Call complete.

"WTW5057LW0 Arrived to inspect noise and shaking. I found the legs were not set correctly, causing the basket to sit in the front right corner of the cabinet, resting against the inner walls. The belt was able to be slipped on the driven pulley, causing the squealing noise. Correction of both issues and calibration of the unit, regained all normal functions. No leaks observed during service."

"Arrived on site with new parts. Removed from counter. Replaced OWI and heater. Removed door panel. Replaced dispenser, vent and control. Replaced door stoppers. Verified operation. No leaks. Call complete. Called Techline #7738383076"

"On arrival verified complaint of gas smell coming from the unit during bake. Ran bake cycle and found Sutherland flame color and size are correct. Checked all fittings on regulator and coils and found no gas leaking from there using bubbles and meter. On,y gas to be detected was at the air chute. Customer states possible bake shutting off and not reigniting. Did not replicate this issue. Will retest on return after replacing door glass. Door glass was broken by technician during course of moving the unit. Ordering front glass assy. Wpw10634271. Rescheduled for 2/8. Customer request sooner service. Wants to be added to cancellation list. ; ordrng 1 WPW10634271 (Glass door front)"

Arrived on site to install new grates. Found new grates broken. Will need to order new grates office to reschedule ; ordrng 1 W11214957 (Grate)

"Arrived on site to inspect microwave oven wall combo unit error codes. Upon further inspection, I found the display showing F9E0-wiring issue. I cleared the code and F1E1-internal oven ACU failure error code appeared. Following the tech sheet for the error codes, I removed and replaced the main ACU and cleared the codes and tested. Unit is operating as designed. Job completed."

Arrived onsite for unit not pulling air complaint and updated with a damper as the one installed was stuck. Advised customer on findings and advised nnthe pros and cons of a venthood vs. microwave venthood for long cooking.

"Arrived on site. Replaced the evaporator,compressor,drier and access valve,vacuumed system down unit kept vacuum recharged system to manufacture spec ran compressor test good frost formation on evaporator plate. Reassembled unit,ran diagnostics all test passed."

Arrived onsite for previously diagnosed parts. Installed the door panel and the ui console. The unit is operating as designed and no water leaks detected during service.

"Arrived on site. Diagnosed a defective compressor and no refrigerant in system replaced the compressor,evaporator and drier vacuumed system down unit kept vacuum recharged system to manufacture spec checked low side pressure good"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both parts and tested the unit. The unit was working and operating as designed. The customer stated that she typically does not have the problem after the first cycle. She advised that usually its when she has run Two loads and the third load will start mentioning the check vent signal. I did inform her to run the unit to see if the unit still shows that error message later on. I advised the customer that I would call her back within a few hours to check on the dryer. When I called back to the customer, the customer advised the u it dried her clothes and he working as designed. Call complete."

Arrived onsite and found unit operating off balance with a heavy bedding load. No error codes. Suspension is good. Advised customer on heavy loads and off balance symptoms and solutions. All checks good.

Arrived on site to test unit for F8E4. Found water in the float. Removed water and found bad gasket. Replaced gasket test unit and unit test good job complete.

Arrived onsite and tested unit for gas leak. Gas company check house and found no leak and disassembled and tested dryer and found no leak. Tightened Leak checked all joints under pressure. Tested dryer operation. All checks good. Called and reported findings to safety. Advised utilizing a natural gas leak detector plug in in the adjacent hallway as a precaution and for peace of mind. Sr#7738313081

"Arrived on site for unit not operating. Customer thought there was a problem with the jamb sensor and attempted to do himself and determined that was not the issue. Upon arrival test unit and is not powering on. Found cord to supply was not secure. Connection appears correct,but cord prongs are not straight. Corrected issue and test. Unit is operating as designed"

"Arrived on site to inspect wall oven door glass damage. Upon further inspection, the customer advised they did a self clean cycle and the top oven door inner glass shattered/exploded. I cracked the door,open and found glass inside the top oven and the inner door glass gone. I removed the bottom oven door and placed my towel on the floor at the base of the unit and vacuumed the glass from the lower oven. I vacuumed the glass from the upper oven and door and removed the door and cleaned the remaining glass. I disassembled the top oven door and vacuumed all of the glass from it. Installed a new inner door glass and reassembled the door and cleaned up the remaining glass. Tested the unit and it is operating as designed. Job completed."

Arrived on site for ice bucket clumping up. Customer had cleaned up icebox . Dispenser door closing properly . All fans are working . Ice maker harvested and filled properly . Fresh evap clean of any frost . Did find small amount of frost right side rail. Also found food item as that had fallen behind bins that may cause door closure issues and ice build up in icebox fan earlier . Instructed customer to keep an eye out for that . Charged 162.36 collected 170.48 AUTHO K439JHNo water leaks detected. Job completed

Arrived on site to test unit for not completing wash cycles. Found error f7e4 and f7e3. Found actuator not engaging. Replaced run cap and actuator. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site. Replaced defective light switch,found line kinked due to location of shut off valve to unit left unit slightly pulled out ran harvest test passed icemaker filled with water."

Arrived on site to test unit for gas leak. Customer stated gas company used leak reader to find smell coming from range area. Applied bubble solution to all potential leak points and did not find any signs of gas leak. Advised customer to use and monitor. Job complete. SR#7738293560

Arrived on site for washer leaking . Ran diagnostics several times and quick wash . Removed bellow and back panel . Didnt see any signs of water leakage. Did find large staining on back wall ( quick pics ) from vent location . Believe source of water . Charged diagnostics and 2nd man. Collected 324.73 AUTHO 4M449E. Job completed

"KDTE204KPS1 Arrived to inspect noise. The prior repair that was performed corrected the original tapping noise, per the customer. The noise that caused this service call was due to the unit being incorrectly installed and was not as noticeable with the prior, corrected noise. There was a gap of approximately 1/2 at the top of the machine and various parts of the sound deadening material was incorrectly placed. I corrected the height issue and ensured all sound deadening material was in the correct position. The unit was noticeably quieter and I advised the customer it was operating within its design limits. Operational test good, no leaks observed during service."

"Arrived on site to install previously diagnosed basket assembly. Replaced basket, ran diagnostic cycle, unit is now running as designed, no leaks detected, job complete"

Arrived onsite for a refrigerator that makes ice but doesnt dispense water. I found no water coming out of the dispenser and the ice bucket was 3/4 full. I tested for water at the bottom of the door and had none. I replaced the dual valve and tested finding the same issue. I ran an ice maker harvest and fill finding the ice maker not filling with water. I traced the issue to a frozen reservoir. I found the fan housing leaking cold air at the top causing the reservoir to freeze. I used some mastic tape and sealed the gap to prevent this from happening. The dispenser is working as designed now. Call complete.

"Arrived on site for making noise. Upon arrival, customer states that a clicking noise occurs during washing when agitation is happening. Ran diagnostics and there are no saved error codes. Ran a components test for agitation and spin. Unit operates correctly with no abnormal sounds. Ran a normal cycle with towels. Unit agitates and spins correctly. The only sound unit is making is during agitation from clockwise to counter clock wise. The slight clicking unit is making is normal operating sound from this unit. Unit is operating as designed. No leaks present. Job complete"

Arrived onsite for refrigerator not cooling. On inspection the rc was at 35? fc 0?. Customer said they called C&D and they told them to unplug the unit. It was unplugged for 3 days.the customer said that it would make a loud noise on in off. She said that the rc was up to 50?. With the info that I have installed a new cover with fan and thermistor. Told customer with the info she supplied I replaced what normally goes out with description she gave to me. No water leaks detected during service.

"Arrived on site for not cooling, upon arrival,inspected unit and is hot in both boxes. Found every couple of minutes compressor turns on, pulls about 10 amps then turns off. Need to have sealed system repair. Ordering compressor,Uv drier, access valve, nitrogen, R600 kit, and 2 hr weigh time. Office to reschedule ; ordrng 1 W11557425 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 2hrwiegh (2 hr weigh)"

"WFG550S0LZ4 Arrived to inspect ignition issues. Upon initial inspection, i found the center burner would not ignite all the way around the burner assembly. Debris had collected within the flame spreader holes and after removal of the debris, the issue was corrected. During testing, I found three of the knobs had been cracked, likely during install and will require replacement. Office to order and D2C the burner knobs. No gas leaks detected during service. ; ordrng 3 W11620567 (Burner Knob)s and 1 PartD2C (Part D2C)"

On arrival ran error codes and found overload and locked rotor codes. Spoke to customer of load size when it failed and customer had fully loaded the unit with towels almost to the top of the agitator. This size load can cause both error codes to appear. Ran diag test and unit spins and agitates correctly. Ran diag and found unit is not connected to WiFi. Walked customer through setup to update the board. Unit is currently operating correctly at this time. Job complete spoke to claims no charge today. No leaks detected at this time

"Arrived onsite and found one gasket tearing. Advised on preventative measures and replaced one gasket, all checks good."

Arrived onsite for no cool form same day as repair and found low running charge under guages. found evidence of floating restriction from erratic gauge behavior. Evacuated and pulled vacuum for 20 minutes and charged with 6oz of r-134a. Frost pattern did not develop in the first 8 minutes. Advised that PR would return for possible freezer evap leak or cabinet leak. If the unit did it resume normal cooling. Customer will call and cancel if unit resumes normal function. ; O-emld tckt

"Arrived on site to test unit for not operating, customer stated that when she starts a cycle the lid locks, unlocks, and doesnt continue cycle. Tested unit found all components engaging, no errors recorded, had customer start unit multiple times and could not find any operational issues, advised customer to monitor if unit starts to act erratic, take videos and call us back unit is running as designed no leaks detected job complete"

"Arrived on site for dryer not responding to commands. Customer stated dryer started working again before visit . Ran diagnostics got 6-2 error code . Cleared error code , did power reset . Recommended customer connect dryer . Couldnt duplicate error . Charged 162.36, collected 186.71 AUTHO C94CT3Job complete"

Arrived on site to test unit for RC not cooling properly. Found RC set to warmest setting. Also found d damper had frost built up around it preventing damper from opening properly. Removed obstruction and set temp to recommended. Door gaskets sealing as designed. Unit now working as designed. Job complete.

Arrived on site to test unit for simmer flames too high. Adjusted flames to recommended. Unit working as designed. Job complete.

Arrived onsite for a washer that is making a Crunching noise when in use. Upon arrival I tested the unit and found the normal coming from the under side of the unit. I check underneath the unit and found that the noise was caused by a shredded belt and a damaged cam. I replaced them and tested the unit and found unit operating as designed

"Arrived onsite to install previously ordered parts. Upon arrival I installed the new mag,cap and diode and tested the unit and found the unit operating as designed temped out at 140?F at 1mint after repair, before repair it temps out at106?F."

Arrived on site for refrigerator needing fc door. Upon arrival installed door and found no air gaps in seal. Call complete

"Arrived on site for a dryer that is making abnormal sounds during operation. Inspected unit and work area. Complete as it was an odd sound. Gained access to the blower wheel and found the blower wheel. Completely broken with the blower wheel. Angling. I attempted to move the blower wheel and found that the motor had not been mounted properly and had a broken clip. Ordering both clips, the motor, and the blower wheel for repair. Also, ordering the high limit thermostat as the thermostat appeared to be open. Ordering parts and rescheduling the customer to 2/7.; ordrng 1 WP3404162 (Motor clamp) and 1 WPW10121316 (Motor clamp) and 1 WP8318268 (Operating thermostat)"

Arrived onsite for oven not heating. Determined unit needed the oven ignitor. had failed. Replaced ifnitor. Unit is now operating as designed.

"Arrived on site to test unit for stopping mid cycle, tested unit and found drain pump wires broken coming out of harness, changed harness and tested, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve. Charged the unit up with nitrogen to 120 psi and found pressures holding for 10 minutes. I vacuumed down the unit to -31 psi and found pressures old for another 10 minutes. I charged the ended up with 43 g of R600. I tested the unit and the unit began to work and operate as designed. Found a good frost pattern on the evaporator. I advised the customer to keep an eye on the unit and to call back if any other issues persist. Call complete."

"Arrived on site for washer not unlocking or draining, upon arrival found f9e1 in diagnostics. Found ACU only sending 8v to drain pump, and pump at 20.0 ohms. Replaced control and found drain p7,o still failing but no debri in pump when it was removed. Rescheduled customer for 02/07/24 to complete repairs with W11399437 pump, W11643701 harness. ; ordrng 1 W11399437 (Pump) and 1 W11643701 (Harness)"

Arrived on site to install previously ordered part. Replaced fc door and name plate. Found a couple of spots in rc liner that I touched up with silicone. Customer will monitor unit. Job complete

Arrived on site for washer making a loud noise when spinning and knocking around. Upon arrival found unit leveled. Found no errors. Ran quick wash cycle with towels and found drain line knocking loudly against unit. Adjusted line and found issue resolved. Informed customer of findings while unit was spinning to confirm. Call complete

Arrived onsite for a dishwasher not draining. I found the disposal and dishwasher were replaced at the same time and the disposal knock out wasnt removed. I removed the knockout and tested the dishwasher. All is working as designed. Call complete.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve. I evacuated the system and installed the parts and vacuumed the system. Pressures held good at -30/0. Installed 48g of R600 refrigerant and tested the unit. Unit is beginning to cool and operate as designed. No water connections to the unit/dry. Job completed. No one available for signature."

"KBSD602ESS01 Arrived to install previously diagnosed and ordered parts. I removed and replaced the LED modules, noting no faint glow as usually found with the LED issue. The missing 1/2 of the LEDs did not illuminate and testing of the Aurora board revealed the P3, J1-2 did not energize, even when fully unloaded. Circuit to chassis testing showed all lines at above 4 M-ohm and variable, denoting a high likelihood the issue resided within the Aurora board. I swapped the two sets of wires at the connector and the lights that were out, began operating normally, fully proving the Aurora board as the source of the issue. There was shipping material still in various places and I removed. The RC door would not fully close and had a sponginess to the closed position. I found the door stop assembly required adjustment and after performed, the issue was resolved. No leaks observed during service. ; ordrng 1 W10830288 (LED Driver / Aurora)"

Arrived on site to test unit for not starting. Found customer was not pushing and hold start button hard enough/long enough. Advised customer on starting. Unit working as designed. Job complete.

"Arrived onsite for dryer not spinning. On inspection found that the motor is making a loud humming noise. I turn the drum to see if it was locked up , spun freely. Gain access to the motor and unloaded it and it was still seized up. Installed new motor and now it is working as designed."

Arrived on site for refrigerator look over and coil cleaning. Verified unit has proper temperatures. All components functional. Removed front and back panels. Vacuumed and cleaned condenser coils. Call complete. Called office with Cc.

"Arrived on site to test unit for door not opening. Found door not opening due to door hitting frame. Pulled unit out just a little to the front and found unit working as designed. Problem is installation, unit moves to the back and falls back behind the frame. Advised customer to fix the installation job complete."

Arrived on site to replace faulty hub. Replaced hub and tested. Unit is functioning properly. Job complete.

"Arrived on site for unit not functioning properly. Upon arrival inspected unit. Found that unit with power on but when selecting a cycle would not proceed to any given cycle. After a period of time, the display would begin to flash and then shut down. Replaced control. Power cycled unit and found unit is now functioning properly. Ran a test load and load passed. Job complete."

On arrival verified complaint of noise and not advancing cycle. Found noise is normal operation. Timer is not advancing during cycle due to internal failure. Replaced timer and ran test cycle. Unit is operating correctly. Job complete.

Arrived onsite for a dishwasher with broken wheels on the upper rack. I found the front left wheel on the upper rack broken and I replaced it. The rack rolls in and out properly. Call complete.

Arrived on site for washer shutting down between wash and rinse cycle. Upon arrival found no errors or voltage drops. Replaced control and reset and tested unit found it completing cycles and not shutting off. Call complete

"Arrived onsite for previously diagnosed parts. Installed the door and moved the parts off the old to the new and found that the gasket is torn on the bottom. Ordering a new gasket, the unit is operating properly. No water leaks detected during service. ; ordrng 1 W11368721 (Gasket)"

"Arrived on site to install previously diagnosed UI. Replace UI and tested, unit is now running as designed, job complete."

Arrived on site or unit not functioning properly. On arrival customer showed several videos with various error codes. Intermittent display and sounds. Attempted to verify error codes but when going into diagnostics the display completely shut down. Replaced main control and console at the same time. Tested and found latch not engaging. Replaced latch and while replacing found wiring harness with several wires pinched between two metal panels. Rerouted harness and replace latch. Powered unit and tested at 350? and then again at 425? and allowed to cycle. Unit seems to be operating as designed. Customer will monitor. If symptoms persist recommend calling tech-support for further instruction. Job complete.

Arrived onsite for a refrigerator that has stopped making ice/dispensing water. Upon arrival I I found this to be true. I checked the harness at the door and found that it was good. I the checked that if the filter was installed into the housing properly and found that it wasnt I corrected this and tested the unit and found the unit operating as designed. No leaks

"Arrived on site. Installed gasket seals under freezer gasket lip,checked door seal good,replaced valve,tested water dispenser water no longer filling icemaker ."

On arrival confirmed complaint of door not always showing closed. Replaced interlock harness as previously diagnosed and then ran multiple cycles to confirm unit is now registering door closing. Operational test is good job complete.

Arrived on site to test unit for error code. Found inverter failure code. Replaced inverter and magnetron. Tested unit for 2mins and 3mins with no issues. Unit now working as designed. Job complete.

Arrived on site for potential gas leak. Upon arrival customer had shut off gas supply. Turn on gas supply and filled unit with gas for cooktop and bake valve. Customer stated that they only smell gas while the oven is in use. Ran checks at cooktop and oven with digital and liquid leak detector and found no indications of a gas leak.ran bake function with leak detector present and again found no indication of any leak. Notified customer while using a gas oven and the ignition process involved. There will be a smell upon ignition or reignition as unit is cycling. This is normal operation. Job complete.

Arrived onsite for a refrigerator with the right door gasket not sealing properly. I checked the door gaskets and found both of them sealing to the cabinet. The customer was concerned that it didnt feel as hard to pull the door with the new gasket. I explained about the gasket material and conformity to the customer. I also explained to the customer that she would see condensation on the liner if the gasket does not seal. The customer is satisfied with my explanation. Call complete.

"Arrived on site to test unit for not washing. Found error f4e3(wash motor failure). Verified voltage to motor is correct. Replaced sump assembly, unit now working as designed. Unable to connect unit to hot water, cold water has faucet, water filtration, and dishwasher plumbed in. Plumbing fittings would need to be reconfigured to allow hot water to be connected. No leaks detected. Job complete."

"Arrived on site for refrigerator running continuously for extended periods of time. Upon arrival found temps at 1/39(set), 0/37(actual). Found ice bin full. Found no signs of cooling issue but found fc evap fan running even when door was opened. Found 14dcv at control. Replaced control and evap fan and found same results. Spoke with techline and reported findings. Techline stated unit would have to shut off at some point for all functions in unit to still be functioning within manufacturing specs. Based on findings its clear 7nit isnt over heat8ng or cooling impro. Techline stated evap fan on this model can run for extended t8mes of adc mode and recommended switching it to standard 8 hr defrost mode. Sr# 7738368940. Unit works as designed call complete"

"Arrived on site to replace previously front door glass, replaced and tested unit is now functioning as designed, job complete."

Arrived on site to test unit for damaged cooktop. Found scratches on glass. Replaced cooktop test unit and unit test good job complete.

Arrived onsite for washer leaking. On inspection turn unit on diagnostic mode and immediately water came from underneath. Pulled the top off and found the left spring that holds the tub up had broken. On further inspection found the water hose return to the tub off had fallen off because the tub fell down and it got disconnected. Ordering new springs and hose. F8E1; ordrng 2 W11314394 (Spring)s and 1 W11316604 (Hose)

"WFG550S0LZA Arrived to inspect drawer falling down. The rear drawer slides were not engaged when the unit was installed and after correcting, the issue was resolved and the drawer operated as designed. No gas leaks detected during service."

Arrived on site with for oven just turning on. Safety covering repair. Removed from wall. Replaced console with both controls as well. Verified operation. Call complete. SR # 7738255409W1A31V0WPL1

Arrived onsite for an ice machine to replace the previous diagnosed parts. I found two hoses spliced together supplying water to the ice machine. The union between the hoses was leaking water and the crimp connection on the fitting of the fill hose at the ice machine was leaking bad. I explained this to the customer and they requested me leaving the ice machine out so they could call the builder and have the hose replaced. I replaced the external drain pump. The water had been on the entire time since our last visit and the fill valve was not weeping. I turned the water off at the wall to prevent any further leaks at this time. Call complete.

Arrived on site to test unit for leaking. Found overflow pan was full of water. Clear pan and found error f10e2(vent wax motor). Replaced vent and unit completed diagnostics with no issues. Advised customer on soap usage. No leaks detected. Job complete.

"Arrived on site to replace previously diagnosed motor and fan blade, replaced motor and fan blade without much improvement on the noise, stated to customer that some vibration noise is normal, if customer has any other issues advised to contact Whirlpool directly, job complete."

"Arrived on site to inspect dishwasher door noises. Upon further inspection, I tested the door and found when the door is opened fully, it makes a loud grinding noise. I pulled the unit out and found the left spring to hinge bushing missing and the spring was hooked to the hinge. When opening the door fully, the hook of the spring was grinding into the chassis where the hinge is mounted (photo). Using a bushing from my van stock (WP8268990). I attached it to the spring and hinge and retested and unit is operating as designed. Also, I found when pulling the unit out from the cabinets that the RO water line was installed running in front of the dishwasher (photo). No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the drain pump assembly and pressure switch and ran the unit through an auto test. Found the unit working in operating as designed, but did find a large amount of soap buildup inside the washer. I did advise the customer to lighten the amount of soap they are using as they have a lot of soap buildup inside of their washer. The customer advised that they use the loading go feature on the unit. I checked the unit and found it set to five times concentration. I did advise the customer to run a few cycles without soap prior to continuing to use the washer. Found no water leaks present during operation. Call complete."

"Arrived on site for vent hood filter . Found latch was missing, replaced latch and filter. Verified operation. Call complete."

Arrived onsite for a refrigerator that is not cooling. Upon arrival I found The unit running. I gained access to the fc Evap and ran test 40 and found that the unit didnt create a frost pattern after monitoring for 20mins. I also heard a hissing noise when the compressor was running. I am ordering ss and nitrogen to test for leaks. Office to reschedule ; ordrng 1 W11291123 (EVAPORATOR) and 1 W11099748 (EVAPORATOR) and 1 W11592010 (COMPRESSOR) and 1 TJ90SF8404 (Access valve) and 1 WP279368 (Uv drier) and 1 Nitrogen (Nitrogen)

"Arrived on site for a refrigerator that is freezing items in the pantry crisper drawer. Inspected unit and work area. The customer advised that it only freezes on the temperature controlled refrigerator crisper drawer. She advised that she has put several different items in it and everything seems to freeze. I did partially confirm the customers complaint and attempted to check the damper motor. Found the damper door opening and closing, but it seemed like there were still freezer air leaking through the damper door. Ordering the damper assembly in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11447197 (Damper assembly)"