"Arrived on site for ge built in freezer not cooling properly. I inspected the unit and work. I found the evaporator covered in ice. I gained access to the control and tested the defrost circuit and found at the control it was reading 38 ohms which is in range. I found the control not sending voltage while defrost is being called for. I installed the new control. I recommend the customer leave the unit off for up to 48 hours, and to leave some towels inside the freezer to catch any water dripping down.

Arrived onsite for bake not igniting and found unit spark arcing to pan in storage drawer. Instructed customer on issue. And adjusted the ignition stem.

"Arrived onsite for motor control locking mechanism failure effectively making the vent hood unable to be used, Completed repair and advised customer on repair.

"Arrived onsite to install previously ordered parts. Replaced sump and motor. Test unit and unit operates as designed. Mo leaks present at this time. Job complete"

"Arrived on site for a microwave that will not turn the cooktop light off. Inspected unit and work area. Noticed that the customer was using an LED bulb inside the microwave. Attempted to place a new bulb in and found that it was not turning off still. Replaced main control and the lightbulb and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived onsite for dryer not heating. Upon arrival inspected unit. Unit powers on and tumbles but no heat. Found faulty heater. Replaced heater assembly and tested. Unit is now functioning properly.

"Arrived on site for washer needing previously diagnosed motor, ACU, and harness. Upon arrival installed required parts then reassembled tested unit. Found it could spin/agitate as designed with no further failures call complete

Arrived on site for refrigerator with freezer door not shutting all the way. Upon arrival confirm complaint and upon further inspection found that door rails were slightly off track and I instructed customer on how to make repair themselves in the future and I realized the door properly. Found unit is functioning as designed with no gap issues in the gasket.

"Arrived on site for no ice. Ran diagnostics icemaker passed harvest ran fill no water can hear valve energized,removed icemaker ohmed heater passed during heater test fill tube defrosted,reinstalled icemaker ran fill test passed. Informed customer to let unit run if no ice unit will need a new fill tube heater.

"Arrived on site for weak water flow. Tested dispenser weak flow,removed filter good water flow,installed new filter same issue,replaced filter housing tested with old filter same issue tested with new filter good water flow. Diagnosed defective filter and housing,reassembled unit tested water dispenser unit working as designed.

"Arrived on site to address the door gap and door gasket. Inspected unit and fount the door gasket ripped and the the cover that covers the hinge warped.Installed new right door gasket and used my heat gun to shape. Advised CX to leave doors closed for about 6 hrs to allow the new gasket to shape. No leaks observed during service. Job completed.

"Arrived on site for no cool. Compressor running,pierced low side pressure reading -25 diagnosed a leak in the system. Installed a filter drier,pressurized system found faint noise in compressor compartment checked weld joints,adjusted tubing found with movement of tubing noise would increase or decrease,gave cap tube a wiggle found noise increased diagnosed a leak at the cap tube with a slight movement cap tube broke called tech support sent pictures of cap tube per tech support SR#7734840318"

Arrived on site to install previously diagnosed parts. Installed new bracket and tested. Unit is now operating as designed. Job completed

"Arrived onsite for unit still not washing. Upon arrival,customer stated that she was able to use the unit a couple of times. Test unit and wash motor is not energizing. Found wash motor resistance is out of range and also control is only sending 4.6 v. Need to replace control and sump and motor. Job complete"

"Arrived on site for Ge dryer start knob falling off. I inspected the unit and work area. I found the start knob off, and the start switch fallen into the console. I gained access to the switch, I found the plastic clips that the start switch lock into are brittle and breaking off. The clips are part of the console and the console would need to be replaced. I was able to get the switch sit back in place but it will fall out again as those clips break more."

Arrived onsite and customer had loose bearing screw and one that had fallen out completely. The result was that the drum motion was clunking on rotation. Restored screws and tightened properly. Unit is now operating as designed.

Arrived onsite for a washer that leaked after a cleaning cycle. The CX stated they have used the washer since the clean cycle and it has never leaked again. I removed the lower panel and checked for water trails finding none. I found water trails coming out of the vent on the rear panel and explained to the customer where it had leaked from. I went over detergent amounts and what cleaners to use. The customer requested to get the pump cleaned out. I cleaned the pump out and tested the machine. The unit works as designed and there were no water leaks present at the time of service. Call complete

"Arrived onsite for cooktop left front burner not igniting properly. Upon arrival inspected unit. Disassembled console and found issues with valve assembly. The valve stem and switch are loosing contact. When the knob is turned the ignitor is sparking buy as the knob continues to turn and gas is opened, the switch disengage and sparking stops so the ignition doesnt happen

"Arrived to inspect poor spin and noise during spin. I found the chassis incorrectly set during installation and after correction, the sever rocking was resolved. The basket was not centered within the chassis and leaning to the right, nearly contacting the inside of the chassis at rest. I recalibrated the unit within service mode and tested. Operational test good, no leaks observed during service."

Arrived onsite to install previously diagnosed parts and tested unit and found unit operating as designed no gas leaks job complete.

Arrived onsite for GD no power. The reset button needed to be reset. The unit is working as designed

Arrived onsite for a dryer that is not drying cloths properly need to run a few cycle to get cloths completely dry. Upon arrival I performed and airflow tested and the unit pasted(see pix). I then ran the unit in quick dry and found that it is heating. Then in time dry also the same. I then check the washer to see if it wa not spinning and draining properly upon doing so I found that the unit was slightly off balance I corrected this then I took temps in the dryer and found them in between 192-140*. I the tested the thermistors and found the inlet showing 1.21k ohms and outlet/cutoff showing 00.01 ohms. I consulted with SM team and was advised to replace the thermistors and took temps once more and found the temps at 140-190*.. unit is operating as designed job complete.

"Arrived onsite for a refrigerator that is having Ice dispenser issues. Upon arrival I found that the Ice Chute seal not installed properly, and the ice bin was not aligned with the impeller causing the unit not to Dispense properly. I Adjusted all of these and tested unit multiple times on the phone with you when it was dispensing ice properly. Job complete"

"Arrived to inspect no cool. I found the unit was still within warranty and received an email from the owner. Upon plugging in the unit, it started cooling and drew .8 ohms and thermography revealed the correct high and low side temperatures. I tested and verified the defrost system, thermistors and damper were all working as designed and within MFG specifications. I discussed the issue with the CX and they had visibly seen and confirmed a large mass of ice within the evaporator area. I suspect that was the cause of the original no cool complaint. No water connections to unit."

"Arrived on site to install previously diagnosed and ordered part. Due to the element having the incorrect bushings and per service pointer #W11540964,I removed and replaced the element and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived to inspect cooling issue. I found the issue had resolved prior to this visit and I could see evidence of the evaporator having frozen up and blocking the airflow to the RC. I found the RC door gaskets were not fully pressed into the gasket retaining channels in several points and I corrected. The FC door gasket was badly creased and had several areas not pressed into place and I removed the gasket and re-formed with heat. After correcting the gasket shape, I reinstalled and tested. The left hinge was bent down and required straightening. After the hinge correction and verification, I was able to re-form the closer assembly and it then worked as designed. The FC door had a severe tilt out at the top and I corrected. Due to issues found, I am applying our warranty and no parts or further charges assessed. No leaks observed during service."

"Arrived on site to replace timer per previous tech. Found timer not the issue. Indicator on selector knob was not on the knob properly and when customer placed in cycle and attempted to start timer was actually in the off position. Fixed bezel and now unit starting but not heating. Found connection to element was loose and not connected. Secured connection, unit now working as designed. Job complete."

"Arrived on site to inspect unit for broken door.replaced outer door, unit working as designed. Notice floor scratched on arrival(took pics). Job complete."

Arrived on site to test unit for tripping breaker. Ran couple diagnostic cycles with no issues. Advised customer to have electrician correct afci/gfci breaker issue per service pointer W11525530. No leaks detected. Job complete.

Arrived on site to test unit for grinding noise. Ran all components and found ice maker making noise. Verified operating correctly and sounds are part of normal operation. No leaks detected. Job complete.

"Arrived on site and found dryer will not ru, disassembled it and found a clothing item binding up motor, replaced motor and it is now operating properly. On next visit order both felt ring for drums"

"Arrived on site and inspected refrigerator and found customer is experiencing frozen items on the top shelf, ran diagnostics and everything is running properly. Fresh food thermistor is reading 5.2 and dropping off this is correct. Advise customer not to put freezing prone items on the top shelf. documented with techline 7734848431"

"Arrived on site and replaced drain pump diagnosed by previous technician, after replacement confirmed correct operation of drain pump by running a diagnostic cycle, it completed properly, job complete"

Arrived on site and inspected range and found front panel glass has shattered. Rebuilt door and replaced nameplate. Job complete

"Arrived on site to test unit for upper rack falling off. Replaced adjusters, unit working as designed. Job complete."

"Arrived on site and inspected dishwasher and Found water inside drip pan. Set dishwasher into diagnostic cycle and did not find any saved error codes. Ran all functions and diagnostic cycle and did not find any leaking. Discussed with homeowner possibilities for why dishwasher may have leaked once. No further repair is required at this time, job complete"

"Arrived onsite to replace faulty compressor. Replaced compressor, UV dryer, access valve. Pulled vacuum and held. Charged per spec and powered unit. Compressor is running. Unit is cooling. Notified customer to place a bottle of water in freezer and monitor temperature. We ware looking for the bottle to freeze and remain frozen. Do not load unit with product unit 24 hrs. Job complete"

Arrived onsite for dishwasher not filling with water. Upon arrival inspected unit. Tested and found unit is receiving water. The wash motor is not energizing. Ran diagnostics and confirmed bad motor. Replaced sump and motor assembly. Tested unit and unit is now functioning properly. No leaks present at this time. Job complete.

"Arrived onsite for range door issues. Upon arrival inspected unit. Found no issues described in complaint. Customer stated tech had made adjustment and hasnt had any issues since. Door glass was not an issue and customer stated if all we had was the door glass, that was not needed.

"Arrived on site ,replaced UI and water level sensor . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete."

Arrived on site for washer making loud rattling noise in spin cycle . Ran diagnostics and didnt get noise . Added towels and did quick wash and unit was making noise like customers video. Replaced gearcase and cam and actuator . Ran calibration and diagnostics wash. Also ran quick wash and drain and spin . All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site for a washing machine that is leaving clothes wet at the end of cycles. Inspected unit and work area. The customer advised that intermittently, certain loads will not be fully rang out. They can put the unit into a drain and spin and finish out the spin and drain cycle. They advise the only setting that actually works consistently is the quick wash setting. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and the unit ran as designed. Tested the fill functions and drainage functions again. All tests ran as designed. I called whirlpool tech line and spoke to Travis (no SR#). He advised that based on the fact that all individual components are working, they could not verify that there was an actual problem with the unit. He had me go through the customers cycle selections and we found two selections that had no spin recording on the cycle selections. Advise to make no repairs at this time. Call complete."

"Arrived on site for noise complaint. Ran diagnostics found vibration noise while freezer fan is powered on from housing,adjusted panel and cover noise no longer present"

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds installed updated led modules in both sections all leds working as designed. Autho S84638"

Arrived on site to replace heating element per special project. Replaced heating element test unit and unit test good job complete.

Arrived on site to test unit for F4 7 error. Found bad module and replaced module test unit and unit test good job complete.

Arrived onsite to repair door gaping issue. Found lower cabinet hinge mounting area damaged and front bolts stripped from hinge plate and hinge plate puckered. This damage is not serviceable. Called techline spoke with Rob SR#7734845575 transferred to trade care who confirmed the unit is up for replacement.

Arrived onsite to document condition and findings with techline. Spoke with Rob Sr#7734842220 complaint of unit shutting off and not completing the cycle. Documented exposure to elements due to open air laundry shack. Non dedicated power. Ground contact 2x6 decking for the floor and high volume of bedding and towels due to short term rental business. These factors indicate the symptoms stem from exposure due to installation location and power supply and volume and types of loads used for the STR business. No error codes saved at this time. All base functions operating in diagnostics. No recommendation for repair at this time.

Arrived onsite for Humming or Whirling Noise. Upon arrival ran diagnostics and there were no saved error codes. Ran component test and all components operate correctly. Found coins between agitator and basket making a noise. Removed coins and tested unit. Unit operates correctly. Customer stated that also on certain loads the unit shakes alot. Ran a load with clothes. Found that customer is overloading with clothes and using too much detergent. Instructed customer on garment placement and how much detergent to use. Unit is operating as designed. Job complete

Arrived onsite for LOUD NOISE NOISE-NOISE DURING SPIN CYCLE. Upon arrival ran diagnostics on manual test. Checked both spin speeds and operates normal. Test both agitation speeds and noticed noise is happening during agitation. Found cam pulley is not secured. Secured pulley and test unit. Unit is operating as designed. No leaks present at this time. Job complete

Arrived onsite to install previously ordered part. Installed new panel on bottom drawer. Job complete

"Arrived on site to test unit for taking to long to fill, tested unit found cold water valve not opening due to corrosion and customer stated the rattling noise is still present, replaced valve and control, ran diagnostics cycle, all components tested good, no leaks detected job complete"

Arrived on site for a dryer that is not drying clothes or recycle. Inspected unit and work area. The customer advised of the unit will seemingly count down early on certain cycles and will turn off within five minutes of starting the cycle. Inspected unit and work area. Ran the unit through diagnostics and found all test spots. Ran the unit through a cycle and found the unit tumbling and heating as designed. Down the unit did not register any kind of moisture due to new clothes being in the dryer and started to shut down after 4-5 minutes. Ran the unit through an auto test and found the moisture sensor working as designed. Found the dryer leaning backwards causing clothes to bundle at the back and also noticed the vent hose was really long and had multiple elbows before even making it to the wall and up through the roof. I did explain to the customer that their venting situation could be exacerbating her issue due to the fact that she may not have proper actual airflow. Advise the customer to shorten her vent hose and re-leveled up the unit to where it the front Linda little forward to allow close to touch up against the moisture sensor. The unit is working as designed. Call complete.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the freezer door and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to inspect wall oven/microwave combo no sounds. Upon further inspection, I found the unit not connected to wifi. I placed the unit in diagnostics and checked error codes and found F6E4. Following the tech sheet, I removed and replaced the the main control and assisted the customer in connecting to WiFi. Tested the unit and it is operating as designed. Job completed."

"Arrived on site to test unit for sparking in oven, tested unit for shorted broiler, called safety to report my findings, was authorized to replace broil element, replaced part, tested unit, unit now running as designed, job complete"

"Arrived on site to test unit for no cooling, customer stated that the FC is not getting cold enough at coldest setting, unit has a good frost pattern and fan and heater is activating properly, compressor running at normal temp but noticed compressor not turning on properly takes 3 attempts to start, replaced start device and capacitor, compressor started from first try, advised customer to monitor for improvement, if issue still continues recommend replacing control box, RC and FC thermistors, at this time job complete"

"Arrived on site to test unit for console not working properly, tested unit found multiple buttons not responsive, replaced console, tested unit unit now running as designed, no leaks detected job complete"

"Arrived on site to diagnose oven with issues selecting functions on display. Spoke with customer who explained that if they are cooking highly steamy or moist items, that when they open the door and steam hits the screen, it acts as key presses. I advised them that steam can act as key presses on the touch screen models. Called tech line, SR7734847351. Inquired as to if there was a workaround. Tech Line confirms steam on the panel can cause issues, and to make sure items are covered in the unit when needed, and to use the convect option for less steam generation. There is no part replacement to resolve touch screen functionality. Unit working as designed. Passed findings to customer and advised to cover / use convect options. Call complete."

Arrived on site for dishwasher with upper rack falling out of place. Upon arrival confirmed issue and found upper rail adjuster broken. Replaced adjustable kit and found rack now functioning as designed. Call complete

"Arrived on site to follow up on refrigerator that had a frozen over evaporator. Replaced control, freezer harness, fan and thermistor. Tested unit and verified all working as designed after repair. Call complete."

"Arrived on site to follow up on refrigerator leaking water from icemaked. Found icemaker fill cup frozen over due to Styrofoam being stuck in it from fill tube insulation. Removed ice and Styrofoam and steamed out the fill tube. Tested unit and verified proper fill, with no water leaks or drips. Call complete."

Arrived on site for refrigerator not allowing upper light to turn on in rc. Upon arrival confirmed issue and found cause of failure was rightside door switch.Replaced switch and found light functionality restored. Call complete

"Arrived on site for refrigerator inspected unit and work area. CX complaint frost build up on the freezer door. Inspected the drip pan and found found it warped, fix it with shims. Found the drain tube clogged badly and allowing the RC evap to drain in the cavity and run down to the freezer and freeze. Used my steamer to remove all ice build up and removed the drain tube and cleared it up. Unit is now draining properly. No leaks where observed during service. Job completed."

Arrived on site to install new leds according to the service pointer W11606409. I verified the model and serial number fall in range. I replaced all the led modules. I found all the lights working properly. Job complete.

"Arrived on site for built in refrigerator, inspected unit and work area. CX complaint was spots on both French doors. Replaced the panels and explained to CX to only use stainless cleaner. No leaks where observed during service. Job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure and the hv control being the wrong version, I removed and replaced the hv control, compressor, non-UV drier and access valve. Vacuumed the system for approximately 20 mins and pressures held. Installed 4.65oz of R134a refrigerant and tested the unit in test 40. Unit is operating as designed and pressures were within range. Recommended the customer allow the unit to cool for 24-48 hours before placing food items inside. No water leaks observed during service, job completed."

Arrived on site to replace element due to special project. Replaced heating element test unit and unit test good job complete.

"Arrived on site to test unit for no ice production, customer stated that it is making ice but extremely slow and water is still leaking from ice maker, tested unit found E2 error code, Ice maker lost home position, after installing pressure regulator and replacing inlet water valve and dual valve, water is still over filling, after speaking to tech line regarding this issue on different models but same ice maker replacing ice maker and UI was recommended, ran harvest and water fill and both passed, replaced UI and advised customer to monitor unit for improvement, if issue continues will need to come out with control and ice maker and call tech line, at this time job complete"

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was water dispenser sputtering. Tested and found it sputtering. Removed filter and tested with my filter bypass and found it operating as designed. Installed same filter and retested and found it operating as designed as well. Possible causes was filter not inserted correctly or the filter is clogging up with particles in the water supply lines from home. Unit is operating as designed. No leaks where observed during service. Job completed."

Arrived on site to install new heater on dishwasher. Inspected unit and work area. Gained access to install new heater and tested. Unit is operating as designed. No leaks where observed during service. Job completed.

"Arrived on site for washer, inspected unit and work area. Entered diagnostics and found error code F5E2 that will generate if the door is not closed properly and its trying to lock. Ran a diagnostics and unit is operating as designed at this time. No leaks where observed during service. Job completed."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new dispenser and tested unit and found unit operating as designed no leaks. Job complete

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new ignitor and tested unit and found no change. I then put the unit in back and tested for voltage out of the control to the ignitor and found that the control was not sending voltage to the ignitor.I then replace the control and tested unit and found the unit is now operating as designed. Job complete

"Arrived onsite for Not Spinning. Upon arrival,ran diagnostics and there were no saved error codes. Ran manual test to try both agitation speeds and spin speeds all operate as designed. Ran a quick cycle and unit operates as designed. Could not duplicate the issues. No leaks present at this time. Job complete"

Arrived onsite for wall oven that is not turning on no signs of life in the ui. Upon testing the unit for voltage at the j8 plug I found none. I then checked voltage at the outlet and found 240v from L1-L2 and found 0.9v from L1-Neutral and 0.9v from L2-neutral. This means that the neutral line may be open in the wall or in the outlet and or the neutral line may be connected to the wrong lug in the outlet. I advised customer that an electrician will be needed to correct the issue. Job complete

"Arrived onsite for Oven does not heat up. Range and Broiler works.. upon arrival,test unit and bake ignitor would not energize to spark. Found module is not operating during call for bake. Need to replace module. Replaced module and ignitor now operates. Preheated oven to 350. Unit is operating as designed"

Arrived on site for Maytag dryer not heating. I inspected the unit and work area. I tested voltage from the wall and found line 2 with no voltage. I reset the outside breaker and found power restored. I ran the dryer and found it heating as designed. I recommend the customer replace the double breaker. Job complete.

Arrived onsite for a refrigerator with a no ice condition. I tested the FC temp and it was at 0 degrees. I found an E5 icemaker error. I ran service test 57 and the unit went thru harvest. I ran test 45 and could hear the valve energize but no water entered the mold. I ran test 19 and confirmed 120VAC to the fill tube heater and it was drawing .6 amps and working. I ran test 45 again and the mold filled with water. I found no weeping from the valve. I explained to the customer there could have been some trash in the fill valve and it cleared but if it happens again we would need to replace the icemaker of possibly the valve. Call complete.

"Arrived onsite for a washer that will not wash or spin. The customer states it only fills with water and drains. I checked stored error codes and had an F7E4, F6E3, and F0E5. I found the clutch had failed and the plastic tabs on half of the slider had broken off. I replaced the clutch and the slider. I leveled the washer. I tested the unit and found it working as designed. Call complete."

Arrived onsite for an oven making a lot of popping sounds as it heats up. I tested the oven with the customer and the oven is working as designed. I explained to the customer that it will make some crackling noise due to heat expansion and contraction when it heats and cools down. I also explained that there would be less sound after the oven has been used more and broken in. I answered all the questions on use and care that the customer had. Unit is working as designed. Call complete.

"Arrived to inspect drying issue. I discussed operation with the CX and advised them to reduce the amount of detergent, to 1/4 of the detergent reservoir. Service test mode, step 7, yielded no measurable current on the heater supply lines and there was no continuity of the element. I verified line VAC at the element connector. ordrng 1 WD05X30298 (Heater)"

Arrived on site to test unit for loosing power intermittently. Was able to mimic issue and found power supply board receiving prover voltage(120vac) but not sending voltage to control when issue was present. Power supply board then randomly started working on its own. Also found UI lights are wearing and showing signs of failure. Recommend replacing UI and power supply. ; ordrng 1 W10865869 (UI)

"Arrived on site and inspected refrigerator and found lighting series in freezer and one in fresh food section are all out. Replaced all LED modules here and in fresh food section and freezer is still out, took pictures. LED control module we needed to complete repair.; ordrng 1 W10830288 (LED control)"

Arrived on site to test unit for unit giving F2E1 error code. Found shorted keypad will need new console.; ordrng 1 W11451452 (Console)

"Arrived on site for dryer tripping the breaker. I inspected the unit and work area. I found the drum traveling vertically while spinning. I tested the control and found power being sent to the heating element while in standby moDE. ordrng 1 W11350209 (Control) and 1 4392067 (Repair kit)"

Arrived onsite and found the open door feature is not operating because the ejection motor will not actuate. Opened and found all wiring connected and secure from the control to the ejection motor. ordrng 1 W11559768 (Eject motor) and 1 W11497298 (Interlock assembly) and 1 W11416373 (Control)

"Arrived onsite for dishwasher not cleaning. On inspection Found error F7E1,could not get the door to latch. The latch is not latching correctly, put unit in diagnostics mode and the pump was not pumping water during wash cycle. Ordered parts. No water leaks detected during service; ordrng 1 W10574864 (Latch)"

Arrived onsite for display not working. On inspection the burners are working but the stove does not work. Tested all the voltage to the control board and all are good. Ordering a control board

"Arrived on site to test unit for no power, tested unit found control receiving 120VAC, exposed control and found a blown capacitor, verified with SW that the drain pump was good, will need PCB to fix unit, ordering control,office to reschedule ; ordrng 1 EBR86692723 (PCB)"

"Arrived on site for washer, inspected unit and work area. CX complaint was washer making loud noises in agitation. Inspected unit and found the splutch kit bolt lose and broke the actuator. Replaced the parts under warranty. I then tested and found the basket out of round will need to replace basket and gearcase all at once ; ordrng 1 W10752719 (Basket) and 1 WPW10427633 (Belt cover)"

"Arrived on site for washer not completing cycles are functioning correctly. Upon arrival confirm complaint and upon further testing found that there was a failure in the door switch as well as the coupler starting to stretch out and tear, along with the agitator teeth and agitator assembly completely worn down to the bare minimum. Also found that gear case and basket drive assemblies were no longer grabbing onto the tub as needed and were free spinning in tub could be held during a full spin speed test. Will need office to order the following parts as well as being sent was previously sent motor coupler and safety switch. WP3951744 agitator. 3360629 gearcase; ordrng 1 WP3951744 (Agitator) and 1 3360629 (Gearcase) and 1 W10820043 (Basket drive)"

"Arrived on site for KitchenAid built in fridge not cooling. I inspected the unit and work area. I found a complete no cool in both sections. I could hear the evaporator working and moving air. I gained access to the compressor and found it not working. I found good voltage to the inverter but the inverter only outputting 30 hz, indicating a bad inverter. The customer also needs a fresh food section door gasket I installed the inverter and monitored temperature. I found the unit starting to cool down. ordrng 1 WP2266903 (Rc gasket)"

"Arrived onsite for dishwasher with no power. On inspection there was power to unit. Took voltage at outlet 120, reading at DW junction box 120, reading at control board 120. Called tech support talked with Scott and we troubleshoot the unit. Came to the control board was bad. Talking with CX he said that there was water in the bottom of unit when this all started. He saw a F2 and F1 errors when display was working. Im ordering a pump assembly and a UI console. ; ordrng 1 W11460908 (Ui cover) and 1 W11462458 (Control board) and 1 W11460945 (Pump assembly)"

"Arrived on site to test unit for oven light not turning off, not heating and cooling fan running. Found voltage to unit was correct. Unit is connected to WiFi. Ran diagnostics and found control not sending voltage to elements and oven sensor out of range. Recommend replacing controls, oven sensor and console. Customer stated he would be calling whirlpool and would contact us if service would no longer be necessary. ; ordrng 1 W11325603 (Microwave control) and 1 W10859573 (Oven sensor) and 1 W11297728 (Console)"

"Arrived on site and found several gaskets are torn or tearing, also found left fresh food at door is drooping toward the center. Adjusted left hinge until door is closing better and spacing is correct. Will need to order all gaskets; ordrng 2 W10846057 (RC gaskets)s and 2 W10832386 (Pantry gasket)s"

Arrived onsite to replace ice maker. Replaced ice maker and tested. Unit now completes harvest cycle however valve not energizing. Checked voltage at valve harness. Verified 120vac. Will need to order and replace valve. Office to reschedule ; ordrng 1 W11455388 (Valve)

"Arrived on site for washer not agitating or spinning . Ran diagnostics and got motor not reaching Rpm and locked rotor . Unit would only humming when in agitate or spin. Not able to remove stator bolt . Drilled bolt out . Found harness failed . Replaced gearcase ,slider , and stator and clutch . Will need to order lower harnes ,filter and control. Call to set return ; ordrng 1 W11130936 (Lower harness) and 1 W11112935 (Power cord) and 1 W11033573 (Filter) and 1 W11266006 (Control)"

Arrived on site to install new name plate and found name plate damaged. Ordering name plate office to reschedule ; ordrng 1 W10839793 (Nameplate)

Arrived on site to replace console. Opened new box and console was damaged. Ordering new console office to reschedule ; ordrng 1 W11097777 (Console)