Service History 235 - Appliance Express

We serviced a

WHIRLPOOL DRYER

Model MEDX700XW0

Near Austin, TX 78746

David S

Job Details: 10/20/2022

"Arrived on site for Maytag dryer making a noise. I inspected the unit and work area. I found the blower wheel nut insert stripped out of the blower wheel, and seized onto the motor. I spoke to the customer about replacing the motor and blower wheel.

We serviced a

KITCHENAID OVEN

Model KEBC107KSS03

Near Austin, TX 78733

David S

Job Details: 10/20/2022

Arrived on site for kitchenAid wall oven glass being broken. I inspected the unit and work. I found the inner door glass broken. Customer also wanted the calibration checked on the wall ovens. I installed the new glass. I checked the temperature calibration. I moved the right oven up by 15 and the left was raised by 5 degrees.

We serviced a

GE DRYER

Model DBVH520EJ2WW

Near Georgetown, TX 78626

Gerry C

Job Details: 10/20/2022

"Arrived to instal previously diagnosed and ordered parts. I melted and replaced the front felt and rear bearing assembly and tested. I removed lint from within the chassis and the unit operated as designed.

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI75X15HZ01

Near Georgetown, TX 78633

Gerry C

Job Details: 10/20/2022

"Arrived to inspect WUI75X15HZ01 leaking. I found the external drain pump had failed and due to mis-installation, it was overfilled with water. The ice machine had been plugged into the outlet directly, instead of the external pump and that had caused the leaking reported by the CX. The drain tubing was installed backwards as well and I corrected via replacement tubing that was included within the pump kit. I tested the unit multiple times and found no other issue after correcting the installation and replacing the failed pump. No leaks observed during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Austin, TX 78747

Luis

Job Details: 10/20/2022

"Arrived on site. Evaporator incased in ice,defrosted evaporator replaced thermistor,secured thermistor to suction line above weld joint,reassembled unit checked fair flow good.

We serviced a

KITCHENAID MICROWAVE

Model KCMS2055SSS1

Near Georgetown, TX 78628

Gerry C

Job Details: 10/20/2022

"Arrived to inspect door issue. I found the door opening mechanism had failed and I removed and replaced the affected part. I tested and the unit operated as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Georgetown, TX 78628

Lou

Job Details: 10/20/2022

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the fc module and the front module on the ice maker housing not functioning. Per the service pointer#W11460554, I removed and replaced the fc module and tested and the front ice maker module continued to fail and all other lights were dim. I removed and replaced the ice maker module and retested and all lights are operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW00

Near Taylor, TX 76574

Cliff

Job Details: 10/20/2022

"Arrived on site to diagnose a freezer that is not cooling properly. Found cabinet wiring short in thermistor circuit, and circuit registering resistance with all components disconnected from circuit.

We serviced a

MAYTAG REFRIGERATOR

Model MFX2571XEM2

Near Buda, TX 78610

Kevin

Job Details: 10/20/2022

"Arrived on site and inspected refrigerator and found no water is dispensing valve is also not making any noise. Did not find any power at valve when dispenser is pressed. Will replace each one at a time and test on return visit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Austin, TX 78737

Luis

Job Details: 10/20/2022

"Arrived on site for no ice. Per customer ice cream defrosted overnight,checked temp in freezer reading 15? and slowly dropping,no ice build up on cover,ran diagnostics evaporator fan powered on in both sections no ice build up on fresh food evaporator. Continued diagnostics changed defrost setting to basic,ran thermistor test passed,ran icemaker test no error,ran fill test passed. Reset main power to refrigerator advised customer to let unit run for 24hrs and check freezer temperature,if freezer temperature high possibly will need sealed system work,if freezer temp good and no ice for customer to call office to schedule another visit.

We serviced a

WHIRLPOOL WASHER

Model CHW9050AW0

Near Austin, TX 78752

Wesley

Job Details: 10/20/2022

Arrived onsite and found coin chute mechanical failure causing the washing machine able to run. Installed the new chute and reprogrammed unit to correspond properly with commercial tech support.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM6

Near Bastrop, TX 78602

Joe Z

Job Details: 10/20/2022

"Arrived onsite for no operation. Upon arrival,inspected unit and found unit has power. Customer stated that the breaker trips. Ran diagnostics test several times and unit operates as designed. Found that gfci breaker has failed due to breaker tripping even when unit is unplugged. Plugged unit into a different circuit and unit operates correctly. Advised customer to call electrician.. no leaks present at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, TX 78723

Wesley

Job Details: 10/20/2022

Arrived onsite and replaced control for failing defrost often enough or long enough to manage frost. Unit is now operating as designed. Advised maintenance on repair. All checks good.

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Bastrop, TX 78602

Joe Z

Job Details: 10/20/2022

"Arrived onsite to install previously ordered parts. Replaced control, harness, and thermistor. Tested unit and unit now goes into defrost, energizing the the heater. Job complete"

We serviced a

WHIRLPOOL RANGE

Model NTW4516FW3

Near Austin, TX 78753

Wesley

Job Details: 10/20/2022

Arrived onsite for drain pump issue and water staying in the tub. Found wiring issue blue wire backed out of harness clip. Repaired by properly securing wiring in harness clip. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Austin, TX 78738

Luis

Job Details: 10/20/2022

Arrived on site. Replaced defective freezer drawer tested drawer operation good.

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Austin, TX 78749

Scott

Job Details: 10/20/2022

Arrived on site for freezer frosting up. Replaced control per tech line wit previous noted . Also readjusted cabniet cause door was sticking a bit . All checked normal. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Austin, TX 78748

Scott

Job Details: 10/20/2022

Arrived on site for oven not working and control flashing error code . Ran diagnostics got sensor code . Found sensor wasnt plugged into wire harnes . Reconnected probe . Ran preheat on oven. All checked normal . No gas leaks detected at time of service. Job complete.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Robinson, TX 76706

Jonathan M

Job Details: 10/20/2022

Arrived on site for a washer that is not going past the wash cycle. Inspected unit and work area. Ran the unit three diagnostics and found an F8 E1 (low/no water detected during fill) error code. Tested the cold water valve and found it barely pulling in any water. Remove the hose and found buildup inside of the valve causing the issue. Was unable to remove the excess buildup. Verified good water pressure coming from the hose. Replaced the water valve and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Waco, TX 76706

Jonathan M

Job Details: 10/20/2022

Arrived on site for a washing machine that is going off balance consistently. Inspected unit and work area. Confirmed the customers complaint and tested the suspension. Found the suspension was shot. Replace the suspension and ran the unit through diagnostic. Found an F0 E5 (off balance load) error code. Ran the unit through an auto test in the unit ran as designed. Advise the customer to test out the unit and to call back if any other issues persist. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Paige, TX 78659

Cliff

Job Details: 10/20/2022

Arrived on site to diagnose a refrigerator that was making unusual noise. Tested all parts and components and found no failures to unit at this time. Advised customer that a door may not have fully closed causing condensation to freeze around evap fan motor. No further repairs needed and no leaks were found at time of service.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Round Rock, TX 78665

Kimo

Job Details: 10/20/2022

Arrived onsite to install previously diagnosed parts upon arrival I installed new spark module and tested unit several time and found that the unit was operating as designed no gas leaks at time of service. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Austin, TX 78749

Luis

Job Details: 10/20/2022

Arrived on site. Installed shims to back right side refrigerator no longer wobbling.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Temple, TX 76501

Tyler

Job Details: 10/20/2022

Arrived on site for dryer not heating correctly and instead overheating during any sort of auto sensing cycle. Upon arrival confirmed issue and found cause of failure was the thermostat fix failing as well as the timer itself not advancing through the cycle and continuously keeping the heater on. Replace both parts reassembled and tested unit and found the heat cycling as design with no further failures. Call complete

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Andice, TX 78628

Kimo

Job Details: 10/20/2022

Arrived on site stall previously diagnosed Im on arrival I installed you would neither testing unit operating as Design jobComplete no gas leaks at time of service

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Austin, TX 78727

Vincent

Job Details: 10/20/2022

Arrived on site for washer still not turning on. Inspected unit and work area found no stored error codes. Tested unit and found CX not using unit properly. Ive instructed to not use much detergent. Also found washer being used as commercial. Ive instructed the CX going forward no repairs will be covered under warranty. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JF42NXFXDE02

Near Austin, TX 78737

Luis

Job Details: 10/20/2022

Arrived on site. Reset main power switch in compressor compartment ran diagnostics all test passed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Hutto, TX 78634

Maurice R

Job Details: 10/20/2022

Arrived onsite for dishwasher not drying properly. On inspection found the the unit had a plastic tub and that there was no rinse aid in the unit. CX found the rinse aid that came with the unit and I poured-it in the unit. Informed the CX that the new style dishwasher do not dry like the old dishwasher did. The CX said that they do prop open the door at then of cycle and with the rinse aid they will see the dish are dryer at the end of a cycle. No water leaks detected during service.

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Georgetown, TX 78633

Gerry C

Job Details: 10/20/2022

"Arrived to inspect burners going out. I found that anytime multiple burners were used, the flame height would drop to the point several burners would go out. I removed and replaced the regulator, after verifying the type of gas setting and the was no change. The CX watched the water heater and there was no change when the cooktop was ignited, ruling out the main supply and showing the issue is within the supply to the unit. I leak tested all accessible lines and they tested leak free. CX will contact the builder for further assistance."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Austin, TX 78745

Matthew

Job Details: 10/20/2022

Arrived onsite for tub wobbling. Upon arrival inspected unit. Put in diagnostics and found codes for off balance. Ran test and found agitator wobbling causing basket to shake and cycle disruption. Stopped test and checked agitator. Found loose. Found bolt was loose so secured bolt. Tested unit and unit is no longer wobbling. Basket is turning as designed. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Bastrop, TX 78602

Joe Z

Job Details: 10/20/2022

"Arrived onsite for Water puddle under the washer. Upon arrival inspected all hoses and are good. Ran diagnostics and there were no saved error codes. Inspected suspension and is good.Filled unit with water. Tub held with no leaks. Drained unit and water drained correctly with no leaks. Ran a rinse and spin cycle and there are no leaks. Cannot duplicate the issue. After series of questions with customer, the unit only leaked once and may have been to an oversized load with too much detergent. Unit is operating as designed. No leaks present. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Georgetown, TX 78626

Paul

Job Details: 10/20/2022

Arrived onsite for a dishwasher that is leaking water at the front right corner. I found the float switch loose and causing the leak. I removed the housing and made sure the gasket was good and clean. I tightened the float switch assembly and stopped the leak. Call complete.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near New Braunfels, TX 78130

Andrew

Job Details: 10/20/2022

"arrived on site to test unit for not draining. Found Allen wrench stuck in drain pump. Replaced pump, unit working as designed. No leaks detected. Job complete."

We serviced a

JENN-AIR VENTHOOD

Model JXW8536HS1

Near Austin, TX 78738

Leonardo

Job Details: 10/20/2022

Arrived on site to replace control board and found broken control board and they would need to get installation back out to remove unit to work on it. Customer will get them out but shes going to try to get it replaced. Job complete at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78744

Matthew

Job Details: 10/20/2022

"Arrived onsite for dishwasher with error code H20 error. Upon arrival inspected unit. Ran diagnostics and found error codes 8/2: 8/1, ran auto test and passed. Did notice that when calling for water the unit was struggling with water flow through inlet. Also noticed when fill cycle was complete the amount of water was not to a satisfactory level. Called tech line for assistance. Tech recommended replacing fill valve. Provided SR#7734868078. Replace valve. While replacing valve found debris in supply line. Tried flushing line and found very little pressure from supply line. Notified customer that the builder will need to be contacted to restore the supply line pressure. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Bastrop, TX 78602

Joe Z

Job Details: 10/20/2022

Arrived onsite for not draining. Upon arrival inspected unit and found disposal knock out plug was still intact. Removed plug and test unit. Unit operates correctly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW3

Near Round Rock, TX 78665

Kimo

Job Details: 10/20/2022

"Arrived onsite to install previously diagnosed parts. Upon inspection I found that the control and filter where all getting proper voltage. Upon further inspection I found that the ui was unresponsive though the unit had power. I check the connector at the ui to the control and found it good. I then replaced the ui and pushed the power button to test and found that the ui showed signs of life but the console lock was on, I got it out of that setting and ran diagnostics test 12 and let the unit run through all its service mode checks and found that the unit operated as no leaks. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Bastrop, TX 78602

Joe Z

Job Details: 10/20/2022

Arrived onsite for Washer just goes from sensing to done. Upon arrival ran diagnostics and there were no saved error codes. Ran automatic test and agitator and spin are not operating. Found capacitor with no capacitance. Need to replace capacitor. Replaced capacitor and retest agitation and spin. Both now operate correctly. Started a normal cycle and unit operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Taylor, TX 76574

Maurice R

Job Details: 10/20/2022

Arrived onsite for MW vent not working. On inspection found that the fan connector pin 5 blue wire was not seated all the way push the pin in and reconnect the connector. Tested unit and it is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near New Braunfels, TX 78130

Andrew

Job Details: 10/20/2022

"Arrived on site to test unit for loose FC handle and stuck water filter. Tightened handle and removed filter, unit working as designed. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602EPA00

Near Bastrop, TX 78602

Joe Z

Job Details: 10/20/2022

Arrived onsite for Special Project S84638 - PRE-ID W11632139 x4?LED . . Replaced all 12 LEDs. Unit is operas designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDW04

Near Harker Heights, TX 76548

Tyler

Job Details: 10/20/2022

Arrived on site for refrigerator freezing all items in the rc. Upon arrival confirmed issue and upon further testing found cause of failure was rc thermistor reading 50 degrees when actual temps was 33on arrival. Replaced thermistor and control and informed customer to allow 24 hrs to stabilize temps. Call complete

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Austin, TX 78731

David S

Job Details: 10/20/2022

"Arrived on site to install previous diagnose parts. I gained access to the hub and replaced it with new. I gained access to the belt and actuator and replaced the, with new. I tested the unit and found it working as designed. It is now spinning and agitating properly. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Hutto, TX 78634

Maurice R

Job Details: 10/20/2022

Arrived onsite for oven not heating. On inspection found sensor was 1K ignitor was 8M. Replaced the ignitor tested unit to 350?. Unit working as designed.no gas leaks detected during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ

Near Buda, TX 78610

Leonardo

Job Details: 10/20/2022

Arrived on site to test unit for unit leaking. Test unit and found unit not draining. Found disposal had knock out still on. Removed knock out drained unit and unit test good job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Austin, TX 78735

Luis

Job Details: 10/20/2022

"Arrived on site diagnosed a defective Led moduel,per service pointer removed all led modules,installed new updated led modules all leds working as designed. Autho S84638"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM05

Near Austin, TX 78721

Wesley

Job Details: 10/20/2022

"Arrived onsite and captured the coolant and replaced the compressor and installed a new access valve and dye drier. Tested for blockages, then pulled vacuum for 20 minutes. Charged system with 5.3 oz of r134a. Unit is now operating as designed. All checks good. Advised customer on repair."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Waco, TX 76705

Jonathan M

Job Details: 10/20/2022

"Arrived on site for the washing machine that is not completing cycles. Inspected unit and work area. Ran the unit through diagnostics and found an F7 E6 (motor circuit open) and F0 E7 (clothes detected during the clean washer cycle) error codes. I ran the unit through a diagnostic test and when it got to the spin portion of the unit, the unit began to spend button showed an F7 E1 ( tachometer missing or wrong signal) error code. I attempted to place the unit back in the service diagnostics and found the unit booting out and would not re-enter diagnostics until I unplugged it. Replaced the control and capacitor tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089BEP01

Near Austin, TX 78750

Vincent

Job Details: 10/20/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was rattling noises. Found the evap fan cover rattling with the evap cover. Used some sound pad to help with noises leveled unit again. Units operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Kyle, TX 78640

Kevin

Job Details: 10/20/2022

"Arrived on site exposed evaporator and found no frost buildup, ran test 6 and defrost heater is working properly. Customer manually defrosted freezer 4 days ago and it has been fine since. Experience may have been due to an air gap caused by a food item that the customer already corrected. No further repair is needed at this time, job complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Austin, TX 78754

Wesley

Job Details: 10/20/2022

Arrived onsite and found valve causing wash failure because the cold water will not fill. Replaced valve to repair function. Unit is now operating as designed. All checks good.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Temple, TX 76501

Tyler

Job Details: 10/20/2022

"Arrived on site for washer needing previously diagnosed ui control. Upon arrival reconfirmed issue and installed required part. Reassembled, tested, and insured unit had fully functionality restored with no leaks during tests. Unit functioning as designed call complete"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Coupland, TX 78615

Cliff

Job Details: 10/20/2022

Arrived on site to replace previously ordered parts for freezer. Replaced compressor and filter drier and followed r600 procedures for vacuum and charging. Tested unit and found all is functioning properly at this time.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Austin, TX 78734

Vincent

Job Details: 10/20/2022

"Arrived on site for dishwasher, inspected unit and work area. CX complaint was the dishwasher not turning on and leaking water. Found the switch tuned off, I flip it on. Entered diagnostics and found no stored error codes, tested unit and is operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Austin, TX 78737

Luis

Job Details: 10/20/2022

"Arrived on site for no ice. Ran diagnostics E5 error code on icemaker diagnosed a defective thermistor on icemaker. Replaced icemaker,power cycled unit ran harvest test passed no errors ran fill test passed."

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Kyle, TX 78640

Leonardo

Job Details: 10/20/2022

Arrived on site to test unit for hot light staying on and unit tripping the breaker. Test unit and when I was testing for voltage the breaker tripped on its own with nothing on. Advised customer to get electrician out to get the breaker fix and then we could come back and take care of the unit hot light on customer will call back.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Taylor, TX 76574

Maurice R

Job Details: 10/20/2022

"Arrived onsite for previously diagnosed parts. Removed the old pump, installed the new pump and tested unit in diagnostics mode. The unit is working as designed.no water leaks detected during service."

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Elgin, TX 78621

Cliff

Job Details: 10/20/2022

Arrived on site to replace previously ordered parts for washer. Replaced water valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Belton, TX 76513

Tyler

Job Details: 10/20/2022

Arrived on site for washer Not complaining cycles and doing nothing but filling. Upon arrival confirmed issue but found no error codes in diagnostics. I did however find that the pressure to was loose on the control and not staying attach properly. I was able to repair hose and ensure that it was clamping down onto the control properly and not sleeping off allowing unit to fill and then continue through all cycles as designed with no leaks found during test. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Andice, TX 78628

Kimo

Job Details: 10/20/2022

Arrived onsite for dishwasher that is not drying. Upon inspection I found that the element showed open when tested with my meter upon further inspection I found that the element had separated. I replaced element and tested unit and found unit operating as designed job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KBS0

Near Round Rock, TX 78681

Paul

Job Details: 10/20/2022

Arrived onsite for a dishwasher to replace the heating element for Special Project S17304. I replaced the heater and ran the diagnostics cycle to check for proper operation and leaks. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Taylor, TX 76574

Maurice R

Job Details: 10/20/2022

Arrived onsite for dishwasher holding water. On inspection found water at the bottom of the unit. Drain the unit in then went into diagnostics mode. The unit did not pump water. Replaced pump and motor. Ran diagnostics mode again and the unit is operating as designed. No water leaks detected during service.

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Austin, TX 78732

Vincent

Job Details: 10/20/2022

"Arrived on site for range, inspected unit and work area. CX complaint was convection fan not turning on. I tested unit and found convection fan operating as designed. CX also explained the front two burners with simmer would not ignite properly. I filed down the ports from burner head to igniter to help ignite better. Unit is operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Killeen, TX 76542

Tyler

Job Details: 10/20/2022

"Arrived on site for dryer not turning on. Upon arrival confirmed issue and verified unit had stable power supply and polarity. Found all fuses, stats, and element functioning within designed specs. Found door switch failing leading to unit not turning on. Replaced switch, tested unit, and found dryer working as designed call complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Round Rock, TX 78681

Paul

Job Details: 10/20/2022

"Arrived onsite for a washer that was making a clicking/clacking sound. The CX had a mixed load of laundry washing when I arrived. I watched the unit finish the wash cycle, rinse, and spin. The unit completed the cycle and worked as designed with all sounds normal. I found no stored error codes. I inspected the drive system and found a lighter under the unit and saw where the pulley guard had set down on it at one time. I removed the debris under the washer and lowered the feet. The feet were screwed all the way into the chassis. The unit is working as designed. There were no water leaks present at the time of service. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WOS31ES7JS01

Near Waco, TX 76710

Jonathan M

Job Details: 10/20/2022

Arrived on site for a wall oven that wont heat. Inspected unit and work area. Ran unit to diagnostics and did confirm neither elements were turning on or working. I remove the oven from the wall and checked the heating components. Found the TOD and bake and broil elements showing continuity. Powered on the unit and trace voltage at the High limit TOD and traced voltage back to the control. Found 9 V coming from the line two to ground at all connectors. Advise the customer there an issue is with power supply and they will need an electrician to come out to resolve their power supply issues. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Kyle, TX 78640

Andrew

Job Details: 10/20/2022

"Arrived on site to test unit for loud grinding noise. Found cam gears were worn out preventing spin and agitate. Replaced cam, belt and cover. Unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Briarcliff, TX 78669

Luis

Job Details: 10/20/2022

"Arrived on site. Fresh food section still freezing items and water lines,installed plate,removed damper cover,disconnected damper harness with damper door closed found cold air migrating around damper housing with damper door closed. Added sealer between gaps till air no longer migrating through."

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS01

Near Liberty Hill, TX 78642

Gerry C

Job Details: 10/20/2022

Arrived to correct wall issue. I applied paint provided to the CX to repair the prior damage from working on the wall oven WOS31ES0JS01. The repair corrected the issue.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Taylor, TX 76574

Maurice R

Job Details: 10/20/2022

"Arrived onsite for washer that flooded the utility room. On inspection found no errors, ran the unit in diagnostics mode and no leaks detected during diagnostics mode. Gain access to the back of the unit took back cover off put the unit in diagnostics mode and I looked for leaks none found. I took the hose to the water inlet off looked for leaks none found. I took the drain hose off from the wall to the unit no holes found. Took the hose from the unit to the drain pump found no holes. Took the hose from the bottom of the tub off looking for garments and leaks in the hose none found. Filled the tub up with water half way to see if I could cause to leak. Informed the CX to notate what setting they are using so if this happens again we can try to replicate it when we come back. I ohm out the inlet valve and they tested good. No water leaks detected during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Hutto, TX 78634

Cliff

Job Details: 10/20/2022

Arrived on site to diagnose a Whirlpool dishwasher WDT970SAHZ0 with a rack not staying in position and door gasket falling out. Found upper rack adjuster broken and door gasket not grabbing tub. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near San Marcos, TX 78666

Andrew

Job Details: 10/20/2022

"Arrived on site to test unit for tripping breaker. Preheated unit and found a couple minutes into preheat unit would trip breaker. Pulled unit out and found about 1/4 of wire strands on L1 were actually making contact with solid wiring on power supply line(hard wires in). Fixed wiring, unit working as designed at 350 and 20 mins after preheat, no issues. Found highest amp draw from both L1 and L2 was 15.8amps. Unit is connected to gfci breaker. Advised customer if issue persists have electrician correct gfci breaker issue per service pointer W11525530. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near West, TX 76691

Jonathan M

Job Details: 10/20/2022

Arrived on site for a washing machine that overfilled and leaked over the floor. Inspected unit and weak area. Ran into diagnostics and did not find any stored air codes. The customer advised that she tried a second wash after that and it was doing the same thing. She also mentioned that the unit sometimes would not ask right when she was going to activate the washer. Checked the pressure hose for any signs of tearing or improper connections. Found the pressure hose was good and was able to hold pressure. Replaced the main control and tested the unit. The unit begin working operate as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Buda, TX 78610

Kevin

Job Details: 10/20/2022

"Arrived on site and inspected dryer and found cut off has failed, W10900067 after replacing it from truck stock dryer is now running and heating properly, job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Lakeway, TX 78734

Vincent

Job Details: 10/20/2022

"Arrived on site for washer, inspected unit and work area. CX complaint was unit not spinning out towels all the way. I asked CX to see what settings she was using and for towels she is using it on a normal cycle, I explained to CX that towels mode must be used to towels because they absorb a lot of water. I checked the drain pump filter and found nothing stuck. Ran a diagnostics cycle and everything checked good. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Bastrop, TX 78602

Joe Z

Job Details: 10/20/2022

"Arrived onsite to install previously ordered parts. Replaced gearcase, basket , cam, and hub. Calibrated unit. Test unit on automatic test. Unit is operating as designed. No leaks present at this time.Job complete"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Waco, TX 76704

Jonathan M

Job Details: 10/20/2022

Arrived on site for a washing machine that will not spin. Inspected unit and work area. Ran into diagnostics and found an F7 E1 (basket speed fault) error code. Test of the unit and manual diagnostics and tried to agitate and spin. Found the unit would do neither and would buzz. Replaced the capacitor and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM03

Near Georgetown, TX 78633

Lou

Job Details: 10/20/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the dual valve and tested. Unit continues to fail and not dispense water. I removed the filter and placed my filter bypass in the filter head and retested and got the same results. Once I removed the bypass, I found the gaskets on the filter head were badly worn/damaged (photo). I advised the customer of my findings and advised I would have to order the filter head. I am ordering the filter head and ice chute gasket (per customer request) and CNOTE-LSO PER CUSTOMER REQUEST. Water to the unit left turned off for safety. No water leaks observed during service.; ordrng 1 W11346622 (Filter head/reservoir) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 WPW10287601 (Ice chute gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Austin, TX 78756

Wesley

Job Details: 10/20/2022

"Arrived onsite for door alarm chiming in the middle of the night, most nights. Read switches and door operation consistent and showing correct in diagnostics 73 74 and 75. Adjusted left side cover position. Sr#7734865821 Chris. spoke to techline. Unable to determine any definitive failure. Offering read switches and Orion board replacement, and possibly not install or charge for either cover. ; ordrng 1 W11336586 (Orion)"

We serviced a

ELECTROLUX REFRIGERATOR

Model FFRU17B2QWD

Near Austin, TX 78735

Luis

Job Details: 10/20/2022

"Arrived on site for no cool removed evaporator cover found frost formation only on inlet to evaporator diagnosed a leak in the system. Unit will need a new evaporator,compressor,heat exchanger and drier estimate for repair

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, TX 78733

David S

Job Details: 10/20/2022

"Arrived on site for whirlpool dryer not stoping on auto sense. I inspected the unit and work area. I tested the moisture sensor at the control, I showed the unit closed when the sensor is wet. I am ordering the control to complete the repair. ordrng 1 W10476828 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near New Braunfels, TX 78132

Andrew

Job Details: 10/20/2022

"Arrived on site to test unit for no lights, water not dispensing and not cooling properly. Disconnected pantry UI and lights were restored, compressor kicked on and unit immediately was attempting to cool. Found dispenser UI not recognizing water paddle switch state. Read disclaimer and advised customer of potential issues with certain unit. Recommend replacing main control, pantry UI, dispenser UI and pantry harness. ordrng 1 W11387384 (UI)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Leander, TX 78641

Kimo

Job Details: 10/20/2022

"Arrived on site for a washer that is not draining properly even after the first, on the first visit Tech found the code stored F5E2 Lock failure. Upon arrival I ran unit in diagnostics mode and found no codes stored and the unit ran find in diag cycle. I the ran unit several time in quick wash and drain and spin until at the final drain and spin cycle the unit stopped and displayed DR, i checked the stored codes and found F5e4 error Unlock failure. I am ordering 1x door lock due to the Intermittent/ongoing nature of failure and returning with the control; ordrng 1 W11316250 (Door lock)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78641

Kimo

Job Details: 10/19/2022

Arrived onsite for dishwasher that is not drying properly. Upon inspection I found that the unit had no codes stored no water leaks and the wash motor ran and the the heater came on. Upon further inspection I found that the dispenser was leaking Which can cause an over sudsing issue Which in turn could causes a drying issue I advised customer on proper detergent use and Rinse agent use And also to run the hot water at the Fossett before running the dishwasher. I am ordering 1x Dispenser. ; ordrng 1 W10861000 (DISPENSER)

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Austin, TX 78744

Matthew

Job Details: 10/19/2022

"Arrived onsite for washer making noise during the spin cycle. Upon arrival inspected unit. Put in diagnostics and found no stored error codes. Ran auto test and passed. Found no issues. Ran a load of towels and had no issues . Customer has video. Called tech line for assistance. TJ SR# 7734851459. Tech has known issue . Could be intermittent noise from triak on control. Recommended replacing the control, gearcase, belt and cam at the same time. Also bringing spanner. ordrng 1 W11551646 (Spanner) and 1 W10902814 (Washplate) and 1 W11556725 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Buda, TX 78610

Andrew

Job Details: 10/19/2022

Arrived on site to test unit for no water. Found when plugged in unit was going into automatic drain. Pressure hose not clogged or restricted. Also found unit leaning excessively to the left. Recommend replacing control and leveling unit. Ordering suspension as a precautionary. Office to reschedule. ; ordrng 1 W11498796 (Control) and 1 W11217817 (Suspension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Austin, TX 78723

Joe Z

Job Details: 10/19/2022

"Arrived onsite for not dispensing water. Upon arrival test unit could hear valve energize, just not dispense. Found water reservoir was slightly frozen. RC temp was set to coldest with no food product. Reset temperature to recommended setting and thawed out reservoir. Unit now dispenses correctly. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78723

Wesley

Job Details: 10/19/2022

Arrived onsite and found unit operating with glitch that would not proceed past fill. Reset and calibrated unit. Now unit is operating as designed. Advised customer on findings and repair. All checks good.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near New Braunfels, TX 78132

Andrey

Job Details: 10/19/2022

"Arrived on site to test unit for no heat,customer stated that cleaning cycle was preformed for lower oven and it stopped heating after, tested unit found upper oven is working properly, found lower oven TOD reading open, need TOD to fix issue, ordering part office to reschedule ; ordrng 1 WP4449751 (TOD)"

We serviced a

WHIRLPOOL FREEZER

Model WRT138FFDM01

Near Temple, TX 76502

David Z

Job Details: 10/19/2022

"Arrived on site to diagnose refrigerator not cooling in either compartment. On arrival found no frost pattern, and room temp in both compartments. Compressor is clicking and not starting due to lockup. Ordering new compressor and sealed system parts for R600. Office to schedule when all parts present with SS tech.; ordrng 1 R600SSKit (R600 Kit) and 1 W11370574 (Compressor Kit) and 1 W11578004 (Evap) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access Valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Austin, TX 78747

Andrew

Job Details: 10/19/2022

Arrived on site to test unit for leaking from underneath. Customer stated it only happens when running cleaning cycle. Found softener dispenser was backing up. Recommend replacing softener dispenser.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JB36NXFXRE01

Near Austin, TX 78704

Luis

Job Details: 10/19/2022

"Arrived on site for no cool. Powered unit on compressor and fans powered on removed fresh food evaporator cover found traces of uv dye on evaporator diagnosed a leak at the evaporator ordering a new evaporator,compressor and tubing. Job will need 3 hrs; ordrng 1 W11553229 (Evaporator) and 1 W10545670 (3 way valve) and 1 W10832994 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW

Near Cedar Creek, TX 78612

Joe Z

Job Details: 10/19/2022

"Arrived onsite for THE DRYER IS NOT DRAINING AND THE PLASTIC HOLDING THE DOOR FELL OFF. Upon arrival. Customer stated that unit is not drying and the door seal has fallen off. Test unit and there is no heat. Did vent test and passed. Found fractured element. Need to order door seal, element, thermostat, and adhesive. Office to reschedule ; ordrng 1 W10861521 (Door seal) and 1 8201711 (Adhesive) and 1 W10724237 (Element) and 1 3387134 (Thermostat)"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IL03

Near Austin, TX 78734

Leonardo

Job Details: 10/19/2022

Arrived on site to test unit for display turning on on off when not in use. Found microwave door not closing correctly. Will need new hinges to complete the job. Will also need new arms for door and oven rack in damage making food go to one side. Ordering new hinges and arms and rack office to reschedule 2 hour job ; ordrng 1 WPW10128850 (Arm) and 1 W11214480 (Arm) and 1 461967570351 (Spring) and 2 W11256757 (Hinge)s and 2 8304588BL (Screw cap)s and 1 W11242906 (Rack) and 1 2hour (2 hour) and 1 Lconly (Lc only)

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRB08

Near San Marcos, TX 78666

Andrey

Job Details: 10/19/2022

"Arrived on site to test unit for not cooling, tested unit found unit has a defrost system failure, evap completely frozen over and evap cover is covered is 2 inches of frost, will need control box, evap harness,thermistor for FC and one for RC, advised customer to have unit unplugged for 24-48 hours before our next visit, customer has insulin that he keeps in refrigerator and it is the only one he has, advised customer to call whirlpool customer service and see what they can do for him, ordering parts, office to reschedule ; ordrng 1 W11546690 (Control box) and 1 W11546681 (Evaporator harness) and 2 WPW10384183 (Thermistor)s"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Canyon Lake, TX 78133

Andrey

Job Details: 10/19/2022

"Arrived on site to test unit for not cooling, tested unit found FC cooling properly but evaporator fan for RC evaporator not working, looked behind drawer and found frost accumulation on evap cover, will need to replace evaporator cover assembly and control kit, ordering evap cover office to reschedule ; ordrng 1 W11395641 (Evaporator cover)"

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Pflugerville, TX 78660

Scott

Job Details: 10/19/2022

Arrived on site for washer leaking . Found large hole in outer tub causing leak . Ordering tub . Call to set return ; ordrng 1 W10238320 (Tub)

We serviced a

WHIRLPOOL COOKTOP

Model KICU509XBL00

Near Austin, TX 78750

David S

Job Details: 10/19/2022

Arrived on site for KitchenAid Induction cooktop showing error code f47. I gained access to the power module and found one of the relays broken. The module and display board are still covered. I ///ed the customer for /// ///264.50. The customer agreed. I installed a new module and display board. I programmed the unit and tested it. It is now working as designed. Job complete. Customer /// in full with /// autho 93MXH9 total ///286.32

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Liberty Hill, TX 78642

Kimo

Job Details: 10/19/2022

Arrived onsite for dishwasher with a top rack that is falling off. Upon arrival I found that the adjusters where broken. I ///ed customerParts///78.49/// ///174.75Total ///253.24+/// to replace them cx agreed and I replace the adjusters and tested unit and found unit operating as designed cx /// in full with card ///274.13 CC Auth# X4JN3N. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS03

Near Spicewood, TX 78669

Kevin

Job Details: 10/19/2022

Arrived on site and inspected refrigerator and found icemaker will not fill on test 97. Fill tube is frozen. After clearing ice confirmed heater is working properly. Ran test 120 And icemaker cycled correctly. and then test 97 Again and it filled with water properly. ///ed /// ///23/// plus /// ///298.76 CC Auth# 4A4AYJ