We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78737
Luis
Job Details: 02/10/2023
"Arrived on site for no lights. Found a defective led module,replaced upper back left led module in fresh food section. Allleds"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78748
Luis
Job Details: 02/10/2023
"Arrived on site for noise complaint. Ran diagnostics loud vibration noise while compressor running,adjusted unit to prevent condenser coil from vibrating noise no longer present"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78747
Luis
Job Details: 02/10/2023
"Arrived on site. Unit will cool then thaw then cool again,at time of visit unit cooling correctly no ice build up,ran diagnostics test passed,replaced main control and ui"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78704
Luis
Job Details: 02/10/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer replaced all led modules all leds working autho S84638"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78702
Luis
Job Details: 02/10/2023
"Arrived on site. Found door open icon lit with doors closed,adjusted switches power cycled unit tested switches unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJB00
Near Austin, TX 78756
Luis
Job Details: 02/10/2023
Arrived on site. Replaced defective fan motor powered unit on fan powered on.
We serviced a
KITCHENAID RANGE
Model KFGC500JAV01
Near Austin, TX 78702
Leonardo
Job Details: 02/10/2023
Arrived on site to replace igniter harness and burner head. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near The Hills, TX 78738
Scott
Job Details: 02/10/2023
Arrived on site for dryer performing poorly . Ran diagnostics no error codes . Found tank is full of water .Instructed customer on usage for a ventless dryer .
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Spicewood, TX 78669
Scott
Job Details: 02/10/2023
"Arrived on site for dryer shutting down too early . Retested air flow , temp checked and thermistors . All checked normal. Replaced control . Reran tests . All checked normal. No lint build up at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78736
Scott
Job Details: 02/10/2023
"Arrived on site , replaced control and dispenser . Ran diagnostics. All checked normal. No water leaks detected at time of service"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Liberty Hill, TX 78642
Gerry C
Job Details: 02/10/2023
WRS555SIHZ06 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the sealed system components and vacuumed the system. The vacuum held below 500 microns for 15 minutes and I charged the with the mfg prescribed refrigerant charge. I tested the unit and it cooled as designed. No water connections to unit.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH01
Near Bellmead, TX 76705
Jonathan M
Job Details: 02/10/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, dryer, and coupler and ran 120 psi of nitrogen through the system. Found pressures hold. Ran a vacuum on the unit and found pressures hold for 15 minutes. Charge the unit up with refrigerant and found pressure is Steve lies at 135 psi on the high side and 0 psi on the low side. The unit began to corner operate as designed. Advised customer to keep an eye on the unit and to call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Waco, TX 76711
Jonathan M
Job Details: 02/10/2023
"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that the unit seems to be going off pallets fairly consistently. Ran the unit through diagnostics and did not find any stored error codes. Around the unit through an auto test in the unit ran as designed. I checked the suspension and found the suspension was good. I did find the unit on level and re-leveled the unit. I asked the customer what kind of loads theyve been having issues with and the customer advise that it tends to happen more when they wash their throw blankets. Advised that it can happen on multiple different wash cycles though. I had the customer show me a typical load that it might go out of balance on and noticed the customer was wrapping the clothes around the agitator. She did advise that a lot of her clothes do get tangled inside of the washer. I did explain to the customer that on these newer washers, they cannot load the washer the same way as they used to load their old one. I advised her that she needs to drop her clothes in loose piles. I did explain to her that her wrapping the clothes around the agitator may have been contributing towards their off-balance issues. Siri are you working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Hewitt, TX 76643
Jonathan M
Job Details: 02/10/2023
"Arrived on site for a refrigerator that is making a knocking sound when the refrigerator doors opened and intermittently throughout the day. Inspected unit and work area. The customer advised that its coming from the top middle portion of his refrigerator section and then it makes a knocking sound. Was unable to replicate the issue but due to the complaint, I knew it was the damper control causing the issue. Replace the damper control and tested the unit. The unit begin to work and operate as designs. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Lampasas, TX 76550
Tyler
Job Details: 02/10/2023
Arrived on site for refrigerator needing previously diagnosed door. Upon arrival installed door and found no damages. Call complete
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Lampasas, TX 76550
Tyler
Job Details: 02/10/2023
Arrived on site for washer not starting correctly. Upon arrival confirmed issue and found f5e1 in diagnostics. After further testing I found the lidlock failin and replaced it. Started multiple cycles and found no leaks and unit starting as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Copperas Cove, TX 76522
Tyler
Job Details: 02/10/2023
"Arrived on site for washer not filling correctly. Upon arrival confirmed issue but found no errors in diagnostics. Found thermistor on valve failing but control not detecting the failure, and unit was sporadically filling. Verified outlet power and polarization. Replaced valve and control then reassembled and ran reset, diagnostics cycle and a normal quick operation cycle. Found no leaks and washer fully functioning as designed. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Bastrop, TX 78602
Matthew
Job Details: 02/10/2023
Arrived onsite for washer not advancing properly. Upon arrival inspected unit. Tested and found while attempting to agitate or spin the unit would only hum. Then skip from sensing to done. Inspected underneath unit and found failed capacitor. Replaced capacitor and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Harker Heights, TX 76548
Tyler
Job Details: 02/10/2023
"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed issue and recovered refrigerant and installed compressor, valve, and drier. Pulled vac and recharged system with 56g of refrigerant. Found no leaks and informed customer to give unit 24 hrs to stabilize temps. Call complete"
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Austin, TX 78745
Leonardo
Job Details: 02/10/2023
Arrived on site to replace oven gasket. Replaced gasket test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Bastrop, TX 78602
Matthew
Job Details: 02/10/2023
"Arrived onsite for washer not spinning out clothes properly 5/2, 0/2. Ran auto test and all passed. Codes could have been prior error. Cleared current error codes. Inspected unit and found rotor bolt needed tightening. Due to having loose bolt asked customer about washing habits. Customer occasionally washes oversized item. Notified customer that putting too much strain on the unit could eventually damage components. Secured bolt and tested. Unit is functioning properly and max speed is reached. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near Belton, TX 76513
Jonathan M
Job Details: 02/10/2023
Arrived on site for the refrigerator thats not dispensing ice. Inspected unit and work area. Customer advised the unit is not making ice and completely stopped about a week ago. Wanted to jump the unit and found then it would not turn. Replace the icemaker and tested the unit. The unit begin to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Harker Heights, TX 76548
David Z
Job Details: 02/10/2023
"Arrived on site to diagnose dishwasher that was nor drying dishes well. Customer advised plastics had a good amount of water on them regularly. Checked for errors and found no codes present. Ran diagnostic cycle and found heater was coming on and heating properly. Customer advised that on the plastic tub units they do not retain as much heat as the metal tub units. Advised to run hot water first, use all high temp options, and continue to use rinse aid to get best possible dry. Customer is washing a large amount of plastic, I let them know that there may still be some water on large volumes of plastics since they don't hold much heat. Unit working as designed. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Leander, TX 78641
Gerry C
Job Details: 02/10/2023
"WCG55US0HS00 Arrived to inspect circuit breaker tripping. I found the neutral lead for the main supply within the unit had been incorrectly routed during manufacture. I corrected the issue and ensured no shorting could occur. Operational test good, no gas leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bend, TX 78628
Gerry C
Job Details: 02/10/2023
WRS571CIHZ04 Arrived to instal previously diagnosed and ordered part. I removed and replaced the faulty diffuser and tested. The replacement had acceptable operational volume levels and operated as designed. No leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Gerry C
Job Details: 02/10/2023
WDF520PADM9 Arrived to inspect water standing in tub. I verified the inlet valve was not leaking and inspected the drain system. I found debris within the drain tube slowing flow substantially. I removed the debris and tested and the unit resumed normal operation. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Austin, TX 78727
Vincent
Job Details: 02/10/2023
"Arrived on site for refrigerator, inspected unit and work area. Previous tech ordered rails. Unit only needed to be properly leveled and I also advised customer to get flooring repaired because unit is is sitting in properly. No leaks observed during service. Job completed."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BW2
Near Cedar Creek, TX 78612
Matthew
Job Details: 02/10/2023
Arrived onsite for range oven not working. Upon arrival inspected unit. Found glow igniter not functioning. Tested voltage to igniter and was 120 vac. Replaced ignitor. Tested unit at 350 and unit is functioning properly. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78744
Joe Z
Job Details: 02/10/2023
Arrived onsite for making noise. Upon arrival ran diagnostics and there are no saved error codes. Ran automatic cycle and heat a sound from under unit. Inspected bottom of unit and found debris caught between belt and cover. Removed debris and inspected belt and cam pulley and are good. test unit on automatic cycle and no longer hearing sound. Ran a normal cycle with laundry and unit is operating as designed. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Austin, TX 78745
Joe Z
Job Details: 02/10/2023
Arrived onsite for leaking water underneath. Upon arrival inspected unit and found water leaking from hot water supply hose. Ran unit to fill with water . There is no leak during fill. Ran drain and there is no leaking from pump or drain hose. Customer will have her supply hoses replaced. Unit is operating as designed. The unit itself is not leaking. Customer had me shut off her hot water supply valve. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78745
Joe Z
Job Details: 02/10/2023
"Arrived onsite for water dispenser not working. Upon arrival test dispenser and is not energizing valve. Test valve and has correct resistance,just not receiving voltage. Need to replace control. Replaced control and test unit. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW08
Near Austin, TX 78745
Joe Z
Job Details: 02/10/2023
Arrived onsite to install previously ordered part . Replaced control W11552018. Test unit and unit is operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78745
Joe Z
Job Details: 02/10/2023
Arrived onsite to install previously ordered part replaced lid strike. Ran diagnostics and there are no saved error codes. Ran automatic test cycle. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78746
Luis
Job Details: 02/10/2023
Arrived on site for no water. Diagnosed a frozen water tank due to air leaking between fan scroll and air tower added sealer to gaps ran icemaker test passed ran fill test passed tested water dispenser unit working as designed after repair. ; used 1 212643 (Sealer) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78130
Andrew
Job Details: 02/10/2023
Arrived on site to test unit for no heat. Found element was bad. Also found element only receiving 68vac. Replaced element and control. Found no damage to harness. Unit completed diagnostic cycle with no issues. No leaks detected. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near New Braunfels, TX 78130
Andrew
Job Details: 02/10/2023
Arrived on site to test unit for flames not adjusting. Adjusted flame to recommendation. Customer satisfied with improvement. No leaks detected. Job complete.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near San Marcos, TX 78666
Andrew
Job Details: 02/10/2023
Arrived on site to test unit for not drying properly. Found no stored error codes. Ran ventilation test and unit failed. Advised customer to download app and connect unit to WiFi. Also advised to have maintenance check vent leading to exterior as air flow is being restricted preventing unit from working as designed. Job complete.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near San Marcos, TX 78666
Andrew
Job Details: 02/10/2023
Arrived on site to test unit for not washing. Found cold valve at wall was shut off. Opened cold valve and unit completed diagnostics with no issues. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Luling, TX 78648
Andrey
Job Details: 02/10/2023
"Arrived on site to test unit for no ice production, tested unit found ice maker stuck in harvest, tried to reset to home position but it would not move, replaced ice maker and rand service test 120, completed harvest, ran test 97 water filled to desired amount, temps are good on the 6 hour average, advised customer to give 24 hours to see any ice production, unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78748
Scott
Job Details: 02/10/2023
"Arrived on site replaced cap, cam ,belt, guard and screws . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service . Job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Austin, TX 78731
Vincent
Job Details: 02/10/2023
"Arrived on site to install new tub and pump, inspected tub to make sure no dents and no cracks where present. Transferred all components from old tub to new one and used new sump and motor. I then tested unit to make sure no leaks where present. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Canyon Lake, TX 78132
Andrew
Job Details: 02/10/2023
"Arrived on site to test unit for lid locked and unable to remove clothes. Manually opened door and removed clothing, engaged drain pump in diagnostics to remove standing water in basket. Found drain pump engaging but not draining. Recommend replacing pump. ordering part needed. Recommend A.M. appointment. Customer requesting AH only.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Austin, TX 78739
Kevin
Job Details: 02/10/2023
"Arrived on site and found this call should have been for a washer, dryer is on a separate ticket. Customer is experiencing towels and sheets torn, she is still concerned about control panel surface but is aware cosmetic issues She is also experiencing very intermittent squeaking. Attempted to remove wash plate and it is seized. Inspected lower assembly and didnt find any issues. Will bring back washplate.and all drive components ; ordrng 1 W10902814 (Wash plate) and 1 W11449840 (Gearcase) and 1 W10721967 (Cam kit) and 1 W11239857 (Belt)"
We serviced a
GE REFRIGERATOR
Model GSH25JFTEBB
Near Georgetown, TX 78626
Gerry C
Job Details: 02/10/2023
"Arrived to inspect cooling issue within RC. I found the evaporator was frozen again, but less than prior due to the replacement control. The issue was multi-part and the door closers on both doors were worn away, causing a loss of door closer action and any slight movement of the unit or opposite door could cause inadvertent slight opening. Office to order parts and schedule service with the customer. ; ordrng 2 WR02X11743 (Lower Door Cams)s and 1 WR02X11478 (FC Door Cam) and 1 WR02X11479 (RC Door Cam)"
We serviced a
WHIRLPOOL OVEN
Model JJW2830IL00
Near Georgetown, TX 78633
Lou
Job Details: 02/10/2023
"Arrived on site to inspect wall oven lost communication. Upon further inspection, I found the display showing error code F6E9-appliance manager lost communication (lower oven). I placed the unit in diagnostics and checked for other error codes and found F1E1-internal oven appliance manager error. I cleared the codes and attempted to test the unit and found the upper oven control responding but the lower oven control failed. Following the tech sheet for the error codes, I am ordering both appliance managers. ordrng 1 W11448962 (ACU) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Niederwald, TX 78640
Andrey
Job Details: 02/10/2023
"Arrived on site to replace previously diagnosed harness, motor, control UI,control and diffuser, replaced harness,diffuser and UI, control was not correct in the box and applied perma gum around fan scroll but fan blade is still making a loud vibration noise, also customer stated that filter head is leaking, inspected and it will need to be replaced, ordering filter head, correct control, evaporator motor, fan blade and scroll, customer would want this repair done asap, office to reschedule ; ordrng 1 WP2169142 (Blade fan) and 1 W10251462 (Fan scroll) and 1 WP2315549 (Evap motor) and 1 W11567495 (Control)"
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Leander, TX 78641
Kimo
Job Details: 02/10/2023
Arrived on site for a range that makes a loud noise when all burners are on. Upon inspection I found that the unit sounds like a flame thrower there was some orange flame among the blue. This may be because of a draft in the house due to it still being under construction. But I am still cording a conversation kit. Office to reschedule. ; ordrng 1 W11428599 (CNVRSN-KIT)
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Austin, TX 78754
Paul
Job Details: 02/10/2023
Arrived onsite for a dryer to replace the previous diagnosed parts. I disassembled the dryer and upon trying to install the rear bulkhead in the new cabinet I found that the mounting holes were in the wrong place. I also found that all the motor mounting holes and slots were not punched in the new cabinet. I tried to straighten out the old cabinet but the motor mount holes were completely stripped out and the plate could not be secured properly. The cabinet will have to be ordered again. Ordering 8533643 CABINET ASSEMBLY - WHITE and 4 EA. W11025920 FEET-LVLNG. Office to RS.; ordrng 1 8533643 (CABINET ASSEMBLY - WHITE) and 4 W11025920 (FEET-LVLNG)s
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Austin, TX 78737
Kevin
Job Details: 02/10/2023
"Arrived on site and inspected water and found no power showing on display. Replaced drain pump, then replaced control board with original control panel connected new control board would not show a status light. After replacing control panel Status light is now showing and washer will enter a diagnostic cycle but now the lid latch is not working and will need to be replaced. 7735709384; ordrng 1 W11394572 (Latch) and 1 W11569161 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ2
Near Uhland, TX 78640
Andrey
Job Details: 02/10/2023
"Arrived on site to test unit for program issues, tested unit found unit will not allow you to select wash until dryer is selected, called tech line and explained the issue, per tech line software is malfunctioning and the UI will need to be replaced, ordering part, office to reschedule ; ordrng 1 W11475812 (user interface)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Leander, TX 78641
Kimo
Job Details: 02/10/2023
Arrived onsite for a refrigerator that is in the garage and is freezing up in the freezer section. Upon inspection after removing the ice I found that the thermistor and the heating element was unplugged I corrected this. The customer brought to my attention that the rc door was not closing properly I adjusted the door as best as I could and sealed some off the gas the I found in the chassis. But the customer decided that theyd feel better if the door was replaced. I ordered the door. Office to reschedule. ; ordrng 1 LW10803941 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Austin, TX 78744
Joe Z
Job Details: 02/10/2023
Arrived onsite for doors not aligned. Contacted techline and tech recommended only adding shims and gave part number to rear of unit to level cabinet. Tech said this is the only thing to do. Since the gaskets have a perfect seal anything else will be cosmetic and unit is out of cosmetic warranty. Tech gave SR# 7735707706. Office to reschedule ; ordrng 1 4387828A (Refrigerator shims)
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6LS0
Near Georgetown, TX 78633
Lou
Job Details: 02/10/2023
"Arrived on site to inspect venthood noises. Upon further inspection, the customer had the unit turned on and advised that when they turn it off is when they hear the noise which sounds like a vibrating noise. I turned the unit off and did not hear any unusual noises. I removed the filters and removed the side vent from the blower to expose the blower wheel. I found no broken blades on the wheel. I turned the wheel by hand and could hear a faint chiming noise that the customer described but wasnt as loud as it normally gets. I turned the fan on and allowed it run some more and when I turned it off I did not hear the noise. I adjusted the blower wheel and retested by turning the wheel by hand and could still hear the noise. I found no debris inside the blower housing and the wheel is not rubbing on anything. I turned the wheel by hand one more time and tried to pinpoint the noise and it sounds like, its coming from the motor. I am ordering a blower and office to schedule return service due to the availability of the part. ; ordrng 1 W11351717 (Blower)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Lacy Lakeview, TX 76705
Jonathan M
Job Details: 02/10/2023
Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that the unit is intermittently leaking from the front left corner of her washer and that its not a lot of water but she is concerned since the unit is still under warranty and its a brand new washer. I did confirm the customers complaint and checked underneath the unit. Could not find any water residue anywhere around the unit except for at the top left-hand corner at the fabric softener dispenser. Ran the unit through an auto test in the unit ran as designed with no water leaks present. Did find the customer was within the range of the service pointer to replace the tub ring due to this issue. Ordering the tub ring and the office will need to contact the customer to reschedule due to an out of stock and PSP item. ; ordrng 1 W11590590 (Tub ring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78739
Scott
Job Details: 02/10/2023
Arrived on site for rattling noise in fridge . Ran test and found ice box fan is making a lot of noise . Found freezer evap covered in ice . Ran heater test and not heating . Ran resistance and continuity on heater harness and found its failed . Getting voltage at molex connector and heater passed resistance. Ordering harness . . No water leaks detected at time of service.; ordrng 1 W11614809 (Heater harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78130
Andrew
Job Details: 02/10/2023
"Arrived on site to test unit for acting erratic. Found UI not responding, RC and FC light out. Disconnected pantry UI and power was restored to UI and lights turned on. Recommend replacing pantry UI, UI harness, bad LED modules, RC evap harness w/ motor, drip pan and control. Ordering inverter and LED control as a precautionary. Needing autho and 2hrs on return visit. Office to reschedule. ; ordrng 1 W11457241 (Drip pan) and 2 W11462342 (RC module)s and 1 W10695459 (FC module) and 1 WPW10769076 (Pantry UI) and 1 WPW10675033 (Control) and 1 W11170612 (UI harness) and 1 W11087200 (Inverter) and 1 W10804160 (LED Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Austin, TX 78753
Paul
Job Details: 02/10/2023
"Arrived onsite for a washer that is not draining. I checked stored error codes and found an F9E1, F8E1, & F7E1. I found the inlet hoses reversed and corrected them. I found 13VAC at the drain pump and the drain pump showing 18.9 ohms. I tested voltage out of the control at J10-2 and J10-6 and had 121VAC. I tested resistance thru the harness at the control to the pump and found the harness open. I could not see a break in the harness. The harness will need to be replaced. Returning with the control and the actuator also because of the F7E1 error. Ordering W11591637 lower harness, W11481722 actuator, & W11621183 control. Office to RS.; ordrng 1 W11591637 (Lower harness) and 1 W11481722 (Actuator) and 1 W11621183 (Control)"
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS20
Near Georgetown, TX 78633
Lou
Job Details: 02/10/2023
"Drives on site to inspect wall oven error codes. Upon further inspection, I tested the oven and approximately one minute into testing, the oven turned off and error code F8E0 appeared on the display. I cleared the code and cycled power to the unit and retested and it occurred again. I disconnected the harness molex connector for the sensor at the control and the cooling fan turned on, but struggled to come on. I reconnected the harness and retested and the cooling fan continued to operate properly. I advised my customer of my findings and am ordering the cooling fan and will return with all prescreened parts. Office to schedule return service due to the availability of parts.; ordrng 1 W11598119 (Blower)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Niederwald, TX 78640
Leonardo
Job Details: 02/10/2023
Arrived on site to test unit for console not responding. Test unit and found when you do special cooking the start button doesnt respond. Will order new console office to reschedule ; ordrng 1 W11297728 (Console)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near San Marcos, TX 78666
Andrew
Job Details: 02/10/2023
Arrived on site to test unit for doors scratched. Took pics of both doors. Recommend replacing both doors and handles. Office to reschedule. ; ordrng 1 LW10912126 (RC door- black) and 1 LW11108866 (FC door-black) and 1 W10210943A (FC handle-black) and 1 W10210943A (RC handle-black)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Austin, TX 78737
Leonardo
Job Details: 02/09/2023
Arrived on site to replace heating element due to service pointer. Replaced element test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Georgetown, TX 78628
Lou
Job Details: 02/09/2023
"Arrived on site to inspect washer/dryer combo unit with the dryer not operating. Upon further inspection, the customer advised that at the previous service call, the voltage was incorrect at the wall and the found the wiring incorrect. I tested voltage at the wall outlet and got 246V. Checked the L1 to Neutral and L2 to Neutral and both read 123V. I removed the control panel and inspected the timer and found the timer not getting voltage. The main control was getting 122V. I tested the fuse and it was good. I am ordering the main control, timer, dryer main control, thermostat and cutoff kit and scheduled return service. Unit left unplugged for safety. No water leaks and no lint observed during service.; ordrng 1 W11409801 (Timer) and 1 W11481725 (Main control) and 1 WPW10476828 (Dryer control board) and 1 WP3390291 (Thermostat) and 1 279769 (Cutoff)"
We serviced a
WHIRLPOOL RANGE
Model WFC310S0AS0
Near Kyle, TX 78640
Joe Z
Job Details: 02/09/2023
"Arrived onsite for NOT ABLE TO CONTROL THE HEAT. Upon arrival customer states that all burners operate,they just sometimes get too hot or dont work at all. Test unit and all burners heat. Customer wants to go ahead and have all burners repaired correctly. Need to replace infinity switches for all 4 burners. Ordering all 4 infinity switches. Office to reschedule . ordrng 1 WP3148952 (Infinity switch) and 1 WP3149400 (Infinity switch)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS1
Near The Hills, TX 78734
Leonardo
Job Details: 02/09/2023
Arrived on site to test unit for unit not heating. Test unit and found and high voltage. Will need to replace magnetron capacitor and diode. Found smashed magnetron will re order mag ; ordrng 1 W10818686 (Magnetron)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 02/09/2023
"Arrived on site to inspect wall oven/microwave combo unit turning off on its own. Upon further inspection, I found the unit not connected to WiFi. Customer advised they had switched providers. I assisted the customer in connecting to the WiFi and placed the unit in diagnostics. Checked for error codes and found F6E4. Cleared the code and tested the unit and the oven is operating as designed. Customer advised they popped popcorn earlier and there was a spark inside the microwave. I found the top wave guide cover burnt (photo). I inspected the magnetron and wave guide and it is good. I tested the microwave with my tester and the guide cover caught on fire. ; ordrng 1 W11261167 (Main control) and 1 W11346197 (Magnetron) and 1 W11325604 (Inverter) and 2 W10915651 (Wave cover)s and 1 CNOTE (LSO PER CUSTOMER REQUEST (KC))"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lakeway, TX 78734
Leonardo
Job Details: 02/09/2023
Arrived on site to test unit for unit leaking. Test unit and found bad bottom door seal. Ordering new seal parts are covered ; ordrng 1 W11606677 (Bottom door seal)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near New Braunfels, TX 78132
Andrew
Job Details: 02/09/2023
Arrived on site to test unit for not cooling. Found compressor has failed. Recommend replacing compressor and leaking RC evap. Needing 2hrs on return visit and SS tech. Unit is r134a. ordrng 1 W11592009 (Compressor) and 1 W10865322 (Evap) and 1 W10843121 (Non-UV) and 1 W10913906 (Access)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAS2
Near Austin, TX 78725
Kimo
Job Details: 02/09/2023
"Arrived onsite for DW that will not start the wash cycle. Upon arrival I put unit in diag mode and found code stored f6e6. Wat temp code. I check that the sensor was plugged in and that the water entering the unit was at least 85*. Upon further inspection I found that the filter was clogged, I cleaned the filter and the attempt to run a regular wash cycle and found no change. Ordering owi WPW10705575; ordrng 1 WPW10705575 (SENSOR) and 1 WP661566 (THERMOSTAT)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Round Rock, TX 78665
Vincent
Job Details: 02/09/2023
"Arrived on site for microwave, inspected unit and work area. Customers complaint was microwave light would not turn off. Tested unit with bulb that customer had and pressed the power light button off and would not shut off. Unit will need a new control to fix the issue. ; ordrng 1 W11552018 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC0
Near Austin, TX 78704
David S
Job Details: 02/09/2023
Arrived on site for dryer making a noise. Ininspcted the unit and work area. I tested the unit and found the compressor fan not really spinning and making a horrible noise. Inspected the drum and found the front drum seal is partially gone. I am ordering the compressor fan and the front seal to complete the repair. Reschedule; ordrng 1 W11193479 (Front drum seal) and 1 W11342035 (Compressor fan)
We serviced a
MAYTAG RANGE
Model MGS8800FZ0
Near Kyle, TX 78640
Joe Z
Job Details: 02/09/2023
"Arrived onsite to install previously ordered parts. Replaced screw inserts. Customer mentioned that front right burner flame is too low on high and too high on low. Tried adjusting and valve is failed. Also fromtleft orifice holder is crooked. Need to order Front left orifice holder , front right orifice holder, manifold, and both left front and right front flame spreaders. Need AUTHO. Office to reschedule ; ordrng 1 W10885072 (Manifold) and 1 W10552128 (Left front orifice holder) and 1 W10552126 (Right front orifice holder) and 2 WPW10256028 (Left/ Right front flame spreader)s and 1 Autho (Autho)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Austin, TX 78704
David S
Job Details: 02/09/2023
Arrived on site for fridge not cooling. I inspected the unit and work area. I found the fridge off at the breaker. I spoke to the customer and found out the unit will almost immediately trip the breaker. I gained access to the compressor and unplugged it. I powered the unit on and found it tripping. I replaced the control and retested I found with the compressor unplugged the unit runs. I plugged the compressor back in and when the control sends voltage to the compressor it trips the breaker. I retested the a test start device and found the same thing. I am ordering a sealed system to complete the repair. The office will reschedule.; ordrng 1 W11557425 (Compressor) and 1 W11598433 (Evaporator) and 1 Uvdryer (Uv dryer) and 1 W11504423 (Capillary Tube to Evaporator) and 1 W11504415 (Suction to evap) and 1 W11504445 (Heat loop to dryer) and 1 W11504447 (Cap tube to dryer) and 1 W11506635 (Access valve) and 1 R600 (R600) and 1 Lokring (Lokring)
We serviced a
GE REFRIGERATOR
Model GFE28GYNGFS
Near Buchanan Dam, TX 78609
Maurice R
Job Details: 02/09/2023
Arrived on site for refrigerator not dispensing ice and water. Tested the door switch at the voltage UI board at j4-4 and j4-16 120vac when door closed and 0 volts when door open. The UI has 120vac supplied to the board. Working with Susie we came to the conclusion that the harness in the door has short in it not allowing for water or ice to be called for when the lever is pushed. No water leaks detected during service ; O-emld tckt
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6LS
Near New Braunfels, TX 78130
Andrew
Job Details: 02/09/2023
Arrived on site to test unit for blower motor broken. Verified motor is needed. Parts showing out of stock. Office to reschedule. ; ordrng 1 W11351717 (Blower)
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM704KPS0
Near Austin, TX 78734
Leonardo
Job Details: 02/09/2023
Arrived on site to test unit for unit not starting. Test unit and found different error codes F7E1-F9E1-F8E2. Tried running unit and unit keeps giving not draining error when theres mo water. Will order new control board and new sump and motor. Office to reschedule ; ordrng 1 W11410061 (Control board) and 1 W11416362 (Sump and motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Killeen, TX 76549
Tyler
Job Details: 02/09/2023
"Arrived on site for refrigerator not cooling/needing ss repair. Upon arrival confirmed cooling complaint but found fc had large defrost related ice build up along evap cover. Verified thermistor values from control and found thermistor in fc failing. Rescheduled customer for 02/14/23 to complete repairs with new W11566851 control, WPW10384183 thermistor(2x). ; schdld next appmn
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Austin, TX 78749
Scott
Job Details: 02/09/2023
Arrived on site for washer not agitating and spinning . Ran diagnostics unit will start to hum immediately after powering on . Got motor fault codes . Found bad windings in motor . Ordering cap and motor . Set return for 2/14 No water leaks detected at time of service ; ordrng 1 W11454372 (Motor) and 1 W11428524 (Cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Belton, TX 76513
Tyler
Job Details: 02/09/2023
"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found temps in both compartments (rc-17/fc-40) upon further examination I found fc Evap coil dry with no traces of moister. Rc evap was frosted over. Found following results for thermistors 4.43k, 4.31k, 6.43k, 6.83k. Found rc evap cover asm/thermistor failing. Also verified water dispenser not working and frozen over. Customer will reported on following day if lines thawed and dispenser functions were restored. Rescheduled customer ; ordrng 1 W11610999 (Evap cover) and 1 W11610999 (Rc Evap Cover)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waco, TX 76710
Jonathan M
Job Details: 02/09/2023
Arrived on site for a dryer that is not heating. Inspected unit and work area. Check voltage and polarity and found proper voltage and polarity coming to the unit. I disassembled the unit and checked all heating components. Found all heating components showing continuity. Removed the motor connector off of the heater and check voltage between that and ground. Found 2 V coming from or through the centrifugal switch on the motor indicating a bad motor. Ordering the motor and blower wheel just in case and rescheduled the customer to 2/15 per their request. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)
We serviced a
JENN-AIR BUILT IN COFFEE
Model JBC7624BS
Near Driftwood, TX 78619
Luis
Job Details: 02/09/2023
"Arrived on site. Powered unit on unit not running through a operating cycle unable to dispense water called tech support ran diagnostics ordering flow meter,valve and tubing ; ordrng 1 W10661753 (Tube) and 1 W10661751 (Tube) and 1 W10661750 (Tube) and 1 W11363605 (Valve) and 1 W10661085 (Valve) and 1 W10661744 (Regulator) and 1 W10661079 (Pump) and 1 W10661084 (Flow meter)"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Austin, TX 78746
Kevin
Job Details: 02/09/2023
"Arrived on site and found right front burner is not sparking, all others work properly. Cooktop is siliconed in place, will need to bring back igniter, switch harness, and spark module to ensure repair. Customer will have cooktop made accessible.; ordrng 1 W11319687 (Spark module) and 1 W11344433 (Harness) and 1 W11580024 (Igniter)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Taylor, TX 76574
Vincent
Job Details: 02/09/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer making noises. Inspected unit and found gear oil leaking and the cam worn out and belt stretch out. I will order parts. No leaks observed during service. ; ordrng 1 W10721967 (Cam) and 1 W11611297 (Belt)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Smithville, TX 78957
Matthew
Job Details: 02/09/2023
"Arrived onsite for washer continuously going out of balance. Upon arrival inspected unit. Ran diagnostics and found stored error F3E3 inlet water temperature, F5E5 off balance load. Called tech line due to same issues. Spoke to Steve. Found this model does not have an inlet thermistor,No thermistor present. Lifted top and found tub out of round. Sent pictures to techline. Steve recommended replacing the inner basket, hub, gearcase and suspension. Provided SR#7735695363. Requesting 2 hr. Office to reschedule ; ordrng 1 W11513243 (Inner basket) and 1 W11550891 (Agitator) and 1 W11551646 (Spanner) and 1 2hr (2hr)"
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Cedar Creek, TX 78612
Matthew
Job Details: 02/09/2023
Arrived onsite for freezer ice maker not producing ice. Upon arrival inspected unit. Accessed ice maker and found stuck midway through a harvest cycle. Ran diagnostics and ice maker was not responding. Power cycled unit and tried again but not responding. Ordering ice maker. Office to reschedule.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leander, TX 78641
Gerry C
Job Details: 02/09/2023
"WTW5057LW0 Arrived to inspect noise. The customer described the issue occurring during either spin or drain functions. Within service test mode, I could not hear or recreate the issue and I inspected. I found the gear case had leaked and there was a considerable amount of oil within the motor cover. The unit will require a gear case, belt and cam. No leaks observed during service. ; ordrng 1 W11449840 (Gear Case) and 1 W11239857 (Belt)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Manor, TX 78653
Matthew
Job Details: 02/09/2023
Arrived onsite for washer leaking. Upon arrival inspected unit. Tilted unit and inspected underneath. Did not see any signs of water. Ran auto test and during drain cycle water overflowed from standpipe. External blockage is present.
We serviced a
MAYTAG WASHER
Model MVWX700XW1
Near San Marcos, TX 78666
Joe Z
Job Details: 02/09/2023
"Arrived onsite for replacement of lid latch. Upon arrival ran diagnostics and got error code F7-E1 basket speed sensor fault. Ran manual test . During test found agitator operates but basket does not during spin test. Test capacitor and is within capacitance. Found that could not turn basket by hand. Gearcase is locked up. Was able to free up gearcase with force turning basket. Test unit and basket now turns but is extremely loud. Need to replace gearcase, wash-plate due to being seized on shaft, cam, and belt due to being worn.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near San Marcos, TX 78666
Joe Z
Job Details: 02/09/2023
Arrived onsite for light bulb broken. Upon arrival inspected unit and found screw portion of bulb inside housing. Removed bulb and Inspected housing. Housing is good. Checked voltage at housing from control and is correct. Need to replace bulb. Replaced bulb. Test unit and unit operates as designed. Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Buda, TX 78610
Kevin
Job Details: 02/09/2023
"Arrived on site and inspected refrigerator and found no ice production. Attempted to cycle icemaker and it is just constantly turning never stops and never asked for water. Jumped water valve and it filled icemaker. Recommended replacing icemaker after replacement confirmed correct operation by cycling icemaker and it filled with water, job complete
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near San Marcos, TX 78666
Joe Z
Job Details: 02/09/2023
"Arrived onsite for DOOR IS LOCKED SHUT AFTER STORMS CAN'T GET IT OPEN. Arrived onsite with 2nd man. Test unit and drain pump operates continuously. Drain pump is loud . Door remains locked. Need to replace control and pressure switch. Also recommended replacement of drain pump due to being completely clogged with debris and operating loud. Replaced pressure switch, drain pump and control. Test unit and unit is operating as designed. No leaks present at this time. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model GT4175SPS4
Near Georgetown, TX 78633
Lou
Job Details: 02/09/2023
"Arrived on site to inspect microwave noises. Upon further inspection, the customer advised that the unit began to make a loud humming noise so they turned it off and unplugged the unit. Also, the control panel fascia is cracking around the number keys. I researched the control panel and found it. I advised the customer of my findings and also advised that I could repair the issue with the noise as its one of the heating components.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Round Rock, TX 78681
Vincent
Job Details: 02/09/2023
"Arrived on site to install previous diagnosed parts installed UI and didnt work, installed the control board and all power came back on.. Unit is now operating as designed. No leaks observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS00
Near Austin, TX 78749
Scott
Job Details: 02/09/2023
"Arrived on site for pantry UI dead . Dispenser not responding and light in fridge out . Found pantry UI harnes corroded in door . Unplugged ui and light and ice will now dispense , still no water . Valve is working in diagnostics to dispense water . No water leaks detected at Time of site . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVL00
Near Austin, TX 78749
Scott
Job Details: 02/09/2023
"Arrived on site for fridge clicking and temps at times will get warmer then normal. Compressor is pulling correct amps . Replaced start relay Unit is starting consistently. No water leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model Wtw8500dc2
Near Waco, TX 76710
Jonathan M
Job Details: 02/09/2023
"Arrived on site for a washing machine that is leaking while in use. Inspected unit and work area. Checked underneath the washer and found no evidence of water leaking from the gearcase or drain pump areas. Found water residue on the back wall of the washer. Can you do access to the control area and found water residue inside the valve housing indicating a bad gasket seal for the valve. I did explain to the customer that the valve would have to be replaced for repair. Replaced the valve and tested the unit. The unit began to work and operate as designed with no leaks present.Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near New Braunfels, TX 78130
Andrey
Job Details: 02/09/2023
"Arrived on site to replace previously diagnosed control and door, it does not effect function of the unit, unit is now functioning as designed, job complete"
We serviced a
AMANA FREEZER
Model AQF1613TEW03
Near Driftwood, TX 78619
Luis
Job Details: 02/09/2023
"Arrived on site. Found unit not defrosting,advanced timer heater not powering on,removed cover found broken neutral wire from heater to harness,repaired broken wire heater powered on. Advised customer to defrost unit 48 hrs due to excessive ice build up.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET21PKXGN02
Near Driftwood, TX 78619
Luis
Job Details: 02/09/2023
"Arrived on site. Found large gap at corner of fresh food door gasket,remolded door gasket checked seal good
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2474QW4B
Near Austin, TX 78731
Kevin
Job Details: 02/09/2023
"Arrived on site and uninstalled dishwasher and set it to wash on a quick cycle. I observed a dishwasher for 30 minutes and it did not leak anywhere. Sent multiple videos to KB/service management
We serviced a
WHIRLPOOL WASHER
Model LSQ9665JQ3
Near Pflugerville, TX 78660
Kimo
Job Details: 02/09/2023
"Arrived onsite for washer that is allowing water to drip into the basket. Upon inspection I found the unit dry not dripping then I tested the water inlet valves and found the operating as designed, but a few drops fell into the basement after the valves shut off I wanted 10-15mins with the customer present and found that unit didnt not continue to drip. I performed a-few more tests and found unit operating as designed. Job complete