We serviced a
JENN-AIR COOKTOP
Model JGD8430ADB
Near Austin, TX 78731
Scott
Job Details: 01/18/2022
"Arrived on site for right front burner not sparking . Found electrode failing . Will need both burner head and orifice holder and screws due to screws being rusty . Other screws on burner heads are good to remove . No gas leaks detected at time of service. ; ordrng 1 74010772 (Orifice holder) and 2 WP8273062 (Screws)s"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4030ADS2
Near Austin, TX 78754
Robert
Job Details: 01/18/2022
Arrived on call for complaint of not working. Test light and both fan speeds. Valentines fan working properly.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/18/2022
"Arrived on site for ice machine making abnormal noises. Inspected unit and work area. Performed diagnostics mode and tested all components. Had customer listen while running components. Was not able to get unit to make noise that customer was describing. Ran unit in normal operation. Monitored rinse cycle and ice production. All tested good, no water leaks detected during service. Spoke with customer on operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM00
Near Austin, TX 78754
Matthew
Job Details: 01/18/2022
Arrived onsite for compressor replacement. Found unit needed lokring on aluminum cap tube. Will need to order lokring and Parts research rear wheels. Wheel has failed. Office to reschedule ; ordrng 1 Lokring (Lokring) and 1 Partsresearch (Rear wheel)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Killeen, TX 76543
Tyler
Job Details: 01/18/2022
Arrived on site for washer not operating correctly. Upon arrival confirmed issue with customer. Found no errors in Diagnostics. After further testing found no failures in diagnostics operation tests or normal cycle operation tests. After discussing complaint with customer I found that prior installer hadnt discussed with customer how unit is meant to function or be started properly. Instructed customer on how to properly start unit and get proper cycles selected. At this time unit is fully functioning as designed. No leaks found during tests. Call complete
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Burnet, TX 78611
Cliff
Job Details: 01/18/2022
Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam causing sqealing. Replaced belt and cam and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model JGRP536HL01
Near Spicewood, TX 78669
Leonardo
Job Details: 01/18/2022
Arrived on site to test unit for right burners not igniting correctly. Test unit and found burner caps not on correctly making flame pop and not come on evenly. Secured burner caps test unit and unit test good.
We serviced a
AMANA DISHWASHER
Model ADB1500AWW
Near Killeen, TX 76542
Tyler
Job Details: 01/18/2022
Arrived on site for dishwasher needing previous diagnosed parts. Upon arrival reconfirmed part of prior diagnosis. Found ACU as well as float switch both functioning as designed. Acu had stable 120v connection being received and sent. Found float switch cutting off water supply as designed and ohming within specs. Found motor failing and overheating when power was applied then seizing up. Replaced motor. ; ordrng 1 W10142297 (Tub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Waco, TX 76708
Jonathan M
Job Details: 01/18/2022
"Arrived on site for refrigerator that is not cooling or making ice. Inspected unit and work area. The customer advised theyve been hearing a fan knocking in their freezer and have had temperature issues. The husband did explain that his wife sometimes leaves the freezer door open and the whole freezer is frosted by the time that they open their freezer again. Ran through diagnostics and checked all thermistors and freezer sensors. All checked good. Ran through the defrost sensor and the defrost sensor passed. Ran the unit through a force defrost and found the heater kicking on and starting to defrost the evaporator. Spoke to PR and was advised to check resistance readings on the freezer thermistors and sensor and all checked good. Found 9.85k ohms for the fc evaporator sensor and 7.64k ohms for the FC compartment thermistor. I told the customer that because the unit is showing me that its working properly at this time, the only other issue would be with an electronic issue between one of the boards. I did advise the customer that it is possible that because they dont always close their freezer door, they may have built up too much ice for the defrost heater to handle. I told the customer to defrost the unit manually due to the evaporator cover being covered with ice buildup.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Austin, TX 78724
Robert
Job Details: 01/18/2022
Arrived on call for complaint of not cooling. Found the return air blocked with ice. Removed ice and air flow returned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Canyon Lake, TX 78130
Andrey
Job Details: 01/18/2022
"Arrived on site to test unit for doors not leveled, customer stated that attempts were made to level but did not work, stated to customer that the unit has leveling feet, customer was unaware, leveled unit, customer satisfied with results,job complete"
We serviced a
GE DISHWASHER
Model GDF510PSJ4SS
Near Round Rock, TX 78665
David Z
Job Details: 01/18/2022
"Arrived on site to diagnose dishwasher that has leaked several times. On arrival customer informed me that the last cycle did not leak at all. Ran unit for 10+ mins and couldn't find any leaks. Tested several drain and fills and couldn't verify leaks. Judging by baseboards there has been water somewhere under the cabinet. Advised to run the unit with the toe kick off and take video if they can see any leaks. No repair performed since issue could not be duplicated.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Salado, TX 76571
Tyler
Job Details: 01/18/2022
Arrived on site for dishwasher not functioning. Upon arrival confirmed issue. After entering diagnostics I found FA E5/E4. After further testing found heating element leaking and causing unit to think water wasnt in 7unit. Replaced element then reassembled tested unit. Found dishwasher fully functioning as designed. No leaks found at time of service being completed and tested. Call complete
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC0FS
Near Austin, TX 78757
David S
Job Details: 01/18/2022
Arrived on site for vent hood fan not working. I inspected the unit and work area. I found the lights working. I found the fan humming but not spinning. I removed the fan assembly and found two screws that are too long and stopping the fan from spinning. I tested the fan outside the shroud and it worked as designed. The builder will have to come out and replace or remove the screws. Job complete.
We serviced a
AMANA Washer
Model NTW4516FW3
Near Austin, TX 78744
Kevin
Job Details: 01/18/2022
"Arrived on site and sound customer is experiencing clothes not washing properly. found actuator arm is not in cam kit ring. Reattached actuator arm and it is now working properly again, job complete"
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS02
Near Burnet, TX 78611
Cliff
Job Details: 01/18/2022
Arrived on site to diagnose an oven that is giving error code. Found ui errors saved in diagnostics and replaced ui . Tested unit and found all is functioning properly at this time.
We serviced a
JENN-AIR WARMING DRAWER
Model JJD3030IL00
Near Austin, TX 78746
Kevin
Job Details: 01/18/2022
"Arrived on site and inspected warming drawer and found drawer is difficult to pull forward and to close. Removed drawer to take picture of model and serial number and when drawer is reinstalled issue has been corrected. There was likely some small packing debris in ball bearings resetting drawer has corrected issue, job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Lakeway, TX 78734
Luis
Job Details: 01/18/2022
"Arrived on site for no lights in fresh food section. Diagnosed defective leds,replaced upper left and lower left wall led module."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78756
Tyler L
Job Details: 01/18/2022
"Arrived on site for install of previously diagnosed part, with second technician. Before pulling the dryer down, ran some tests. Found that when unit went into high speed spin, a high pitch squeak noise was happening. The rear bearing is dragging and a new tub assembly is needed. Will also bring back rotor, stator, and control board to ensure completion of job. Will need 2 man, 2 hour. Office to reschedule.; ordrng 1 W11287253 (Tub assembly) and 1 W11354541 (Stator) and 1 W11314361 (Rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78756
Tyler L
Job Details: 01/18/2022
"Arrived on site for complaints of o ice production. Found FC door not closed all the way, and freezer full of frost. Took pictures. Removed all frost build up and inspected the door seal. Once all frost was removed, the door is closing and sealing good. Found ice tray full of fresh ice, and saw fresh ice drop into the tray while inspecting. Also heard icemaker fill with water. Ran test and ice maker is functioning as designed. Advised customer to make sure door is always closed all the way. Advised customer to make sure food items are not stacked too high, causing the icemaker arm to get stuck in the up/off position. No water leaks detected, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS2
Near Austin, TX 78757
David S
Job Details: 01/18/2022
Arrived on site for dishwasher leaking. I inspected the unit and work area. The customer showed me where the water had been leaking and found some water damage. See pictures. I found the diverter valve leaking.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHAXSQ00
Near Round Rock, TX 78681
David Z
Job Details: 01/18/2022
"Arrived on site to diagnose refrigerator that is not cooling at all. Customer said unit fans were running but unit isn't cooling. Found compressor wasn't running. Start relay had voltage but was not engaging. Tested with a spare start device from truck stock. Unit kicked on and started cooling. Talked with SW who had me monitor the Amp draw and found Amp draw consistently increasing. Customer advised to remove a massive dust buildup from the coils and rear of unit. I advised they must monitor the unit, as compressor likely caused the original start device to fail. Advised customer that the sealed system is likely failing causing the problems. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Killeen, TX 76542
Tyler
Job Details: 01/18/2022
Arrived on site for microwave not turning on/getting power. Upon arrival confirmed complaint And verified unit had stable 120v connection. After further testing I found all 4 door switchs functioning as designed. Found fuse on noise filter had blown. Used a tester fuse and found unit powered back on. Found all heating hardware fully functioning as designed with tester fuse.
We serviced a
GE MICROWAVE
Model JNM3163RJ1SS
Near Copperas Cove, TX 76522
Al
Job Details: 01/18/2022
"Arrived to inspect microwave that intermittently trips the breaker. Tested the unit and Unit didnt malfunction. Is heated and didnt Tripp. All of customers outlets in kitchen are on the same gfci outlet series. Customer advised when they have the crock pot, toaster and other items on at the same time is when the issue intermittently occurs. Unit didnt malfunction on this date when put to the 2 minute water cup test, twice. No parts needed at this time. Customer encouraged to replace gfci with standard breaker."
We serviced a
GE REFRIGERATOR
Model GSHL5KGXCCLS
Near Copperas Cove, TX 76522
Al
Job Details: 01/18/2022
Arrived back on site to inspect unit not dispensing ice. I tested the unit after reseating the ice container and couldnt duplicate the failure. the customer to dispense ice and it worked for her as well. No parts needed at this time. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MSD2652KGW
Near Temple, TX 76502
Jonathan M
Job Details: 01/18/2022
Arrived on site for a refrigerator thats not dispensing ice. Inspected unit and work area. Confirm the customers complaint and remove the ice from the container. From the container arm was detached from the back plastic piece and thus was not allowing the motor to catch the rotator arm. Fixed the arm back onto the back plastic piece and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model DU850SWPB3
Near Killeen, TX 76549
Al
Job Details: 01/18/2022
Arrived on a 2/2 for a dishwasher dispenser not functioning properly. Confirmed the complaint and found the actuator on the dispenser assembly was defective causing the malfunctions. Removed and replaced it and unit tested properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NBEXRL01
Near Killeen, TX 76549
Al
Job Details: 01/18/2022
"Arrived to inspect side by side refrigerator with ice dispensing issues. Unit was making ice, but not dispensing it. When pad was pressed the flap opened, but the auger motor wasnt working. Ordering WP2252130 auger motor. Office to schedule return services. Needs more work ; ordrng 1 2252130 (AUGER MOTOR)"
We serviced a
KITCHENAID OVEN
Model KODE300ESS02
Near Woodway, TX 76712
Jonathan M
Job Details: 01/18/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced oven user interface console and tested the unit. The unit reached 400?F temperatures in both ovens and were cycling properly. Did not get any error messages while on site. Advised the customer to keep an eye on their unit and a call back if any other issues persist.Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Belton, TX 76513
Jonathan M
Job Details: 01/18/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and tested the unit. The unit began to operate as designed. No leaks present during operation. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78737
Noah D
Job Details: 01/18/2022
"Arrived on site to inspect unit for not turning on the upper light on fridge cab, only the top left one was out and it still had the new plastic on it.Changed 1 module and tested. All functions returned. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78747
Kevin
Job Details: 01/18/2022
"Arrived on site and replaced timer diagnosed by previous technician, after replacement dryer still wouldnt run and trips breaker immediately. Spoke with techline and thermostat heater is reading 7 ohms, They said this is likely the reason for the experience, 7732753124 replaced thermostat and this did not correct the issue. Next spoke with SW and went wire by wire circuit by circuit and could not find the reason the breaker keeps tripping. Will need to bring back all parts again including wiring harness ; ordrng 1 WPW10117655 (Pts) and 1 W11050715 (Switch) and 1 WPW10185982 (Timer) and 1 W10704067 (Harness) and 1 279827 (Motor) and 1 WPW10237959 (Door switch) and 1 279838 (Element) and 1 W10900067 (Cut off kit)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS
Near Spicewood, TX 78669
Leonardo
Job Details: 01/18/2022
Arrived on site to test unit for burner not igniting. Test unit and found unit not converted to LP correctly. Put the correct orifices to correct burners test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555sDFZ11
Near Austin, TX 78717
David Z
Job Details: 01/18/2022
Arrived on site to follow up on refrigerator not producing ice. Checked icemaker and found the ice bucket had a sheet of ice in it due to water spraying out of a frozen over fill cup. Removed icemaker and bucket and removed the ice buildup. A piece of Styrofoam had lodged in the fill cup. Used some silicon to seal the Styrofoam by the fill tube. Unit is now working as designed with no further leaks. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Temple, TX 76502
Jonathan M
Job Details: 01/18/2022
"Arrived on site for a washing machine that is shaking. Inspected unit and work area. Ran the unit for diagnostics and found an F0 E2 (oversuds) error code. Ran the unit through an auto test and the unit ran as designed. Ran the unit through a high speed manual spin and the unit ran as designed. The customer stated that she does not overload this washer and that she only lives with her husband. She advised that they only throw in two towels with a couple small hand towels and the unit will go off balance. She also advised that when she runs lighter loads with a pair of jeans, the unit still goes off balance. I did notice underneath her washer the unit is sitting on a plastic tub which is sliding when the washer is pushed or pulled. I did advise her to remove the tub underneath the washer to avoid the unit sliding. Also went over loading techniques and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Austin, TX 78727
David S
Job Details: 01/18/2022
"Arrived on site to install previous diagnose parts. I removed the failed console and replaced the console, display board, and main control with new. I reassembled the unit and tested it. It is now working as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS4
Near Spicewood, TX 78669
Luis
Job Details: 01/18/2022
"Arrived on site for ice build up in freezer. Found excessive ice build up on right side liner walls and roof,closed door found right side of freezer door not closing causing warm air to enter freezer. Removed door and drawers removed ice on walls,adjusted brackets,reinstalled drawers and freezer door. Door sealing correctly to cabinet no gaps between gasket and cabinet
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Salado, TX 76571
Tyler
Job Details: 01/18/2022
Arrived on site for refrigerator with. Rosen door bin. Upon arrival confirmed complaint. Upon arrival customer also stated water/ice dispenser+icemaker were all fully functioning as designed. Found lower right side shelf bin in rc door cracked. Replaced bin. Unit functioning as designed call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Killeen, TX 76542
Tyler
Job Details: 01/18/2022
Arrived on site for microwave not turning on/getting power. Upon arrival confirmed complaint And verified unit had stable 120v connection. After further testing I found all 4 door switchs functioning as designed. Found fuse on noise filter had blown. Used a tester fuse and found unit powered back on. Found all heating hardware fully functioning as designed with tester fuse.
We serviced a
GE MICROWAVE
Model JNM3163RJ1SS
Near Copperas Cove, TX 76522
Al
Job Details: 01/18/2022
"Arrived to inspect microwave that intermittently trips the breaker. Tested the unit and Unit didnt malfunction. Is heated and didnt Tripp. All of customers outlets in kitchen are on the same gfci outlet series. Customer advised when they have the crock pot, toaster and other items on at the same time is when the issue intermittently occurs. Unit didnt malfunction on this date when put to the 2 minute water cup test, twice. No parts needed at this time. Customer encouraged to replace gfci with standard breaker."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Seguin, TX 78155
Andrey
Job Details: 01/18/2022
"Arrived on site to test unit for wet clothes at the end of cycle, tested unit found bad shift actuator, replaced actuator, tested unit,unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Buda, TX 78610
Jacob
Job Details: 01/18/2022
Arrived onsite for the unit not make ice. Looked at the ice maker and ice maker looked to be broken. Ordered ice maker. Office to reschedule ; ordrng 1 W11546935 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NBEXRL01
Near Killeen, TX 76549
Al
Job Details: 01/18/2022
"Arrived to inspect side by side refrigerator with ice dispensing issues. Unit was making ice, but not dispensing it. When pad was pressed the flap opened, but the auger motor wasnt working. Ordering WP2252130 auger motor. Office to schedule return services. Needs more work ; ordrng 1 2252130 (AUGER MOTOR)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Kimo
Job Details: 01/18/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I installed pats and found unit operating as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78747
Kevin
Job Details: 01/18/2022
"Arrived on site and replaced timer diagnosed by previous technician, after replacement dryer still wouldnt run and trips breaker immediately. Spoke with techline and thermostat heater is reading 7 ohms, They said this is likely the reason for the experience, 7732753124 replaced thermostat and this did not correct the issue. Next spoke with SW and went wire by wire circuit by circuit and could not find the reason the breaker keeps tripping. Will need to bring back all parts again including wiring harness ; ordrng 1 WPW10117655 (Pts) and 1 W11050715 (Switch) and 1 WPW10185982 (Timer) and 1 W10704067 (Harness) and 1 279827 (Motor) and 1 WPW10237959 (Door switch) and 1 279838 (Element) and 1 W10900067 (Cut off kit)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS
Near Spicewood, TX 78669
Leonardo
Job Details: 01/18/2022
Arrived on site to test unit for burner not igniting. Test unit and found unit not converted to LP correctly. Put the correct orifices to correct burners test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Austin, TX 78723
Robert
Job Details: 01/18/2022
Arrived on call for complaint of not starting. Found the power supply for L1 not there. Will need to have the supply issue correct.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78753
Matthew
Job Details: 01/18/2022
Arrived onsite for refrigerator tripping breaker and not making ice. Upon inspection found wrong Ice maker and harness installed. Called in parts research and Whirlpool gave part numbers. Ordering ice maker and harness. Office to reschedule. ; ordrng 1 W11562214 (Wire harness) and 1 W11510803 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78753
Matthew
Job Details: 01/18/2022
Arrived onsite for refrigerator tripping breaker and not making ice. Upon inspection found wrong Ice maker and harness installed. Called in parts research and Whirlpool gave part numbers. Ordering ice maker and harness. Office to reschedule. ; ordrng 1 W11562214 (Wire harness) and 1 W11510803 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78753
Matthew
Job Details: 01/18/2022
Arrived onsite for refrigerator tripping breaker and not making ice. Upon inspection found wrong Ice maker and harness installed. Called in parts research and Whirlpool gave part numbers. Ordering ice maker and harness. Office to reschedule. ; ordrng 1 W11562214 (Wire harness) and 1 W11510803 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78753
Matthew
Job Details: 01/18/2022
Arrived onsite for refrigerator tripping breaker and not making ice. Upon inspection found wrong Ice maker and harness installed. Called in parts research and Whirlpool gave part numbers. Ordering ice maker and harness. Office to reschedule. ; ordrng 1 W11562214 (Wire harness) and 1 W11510803 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78753
Matthew
Job Details: 01/18/2022
Arrived onsite for refrigerator tripping breaker and not making ice. Upon inspection found wrong Ice maker and harness installed. Called in parts research and Whirlpool gave part numbers. Ordering ice maker and harness. Office to reschedule. ; ordrng 1 W11562214 (Wire harness) and 1 W11510803 (Ice maker)
We serviced a
JENN-AIR RANGE
Model n/a
Near Leander, TX 78641
Kimo
Job Details: 01/18/2022
Arrived onsite to install cooktop. Upon inspection of old cooktop I found that the screws were all rusted out I am ordering 1x wp3368921 SCREW-TORXOffice to reschedule.; ordrng 1 WP3368921 (SCREW-TORX)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Buda, TX 78610
Jacob
Job Details: 01/18/2022
Arrived onsite for the unit not make ice. Looked at the ice maker and ice maker looked to be broken. Ordered ice maker. Office to reschedule ; ordrng 1 W11546935 (Ice maker)
We serviced a
JENN-AIR RANGE
Model JGS9900CDS
Near Leander, TX 78641
Kimo
Job Details: 01/18/2022
Arrived onsite for rang not igniting in oven. Upon inspection I found back ignitor burnt out. I installed new one and tested unit and found unit operating as designed.job complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Austin, TX 78723
Robert
Job Details: 01/18/2022
Arrived on call for complaint of not starting. Found the power supply for L1 not there. Will need to have the supply issue correct.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78717
Kimo
Job Details: 01/18/2022
Arrived onsite for DW not working. Upon arrival I put unit into diag mode and found code f1e1 I power cycled unit and found no change I check harness for continuity found it good. The I in stalled new sump and motor and tested unit and found that it would ash now but not drain. I installed new drain pump and tested unit and found that unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78753
Matthew
Job Details: 01/18/2022
Arrived onsite for refrigerator tripping breaker and not making ice. Upon inspection found wrong Ice maker and harness installed. Called in parts research and Whirlpool gave part numbers. Ordering ice maker and harness. Office to reschedule. ; ordrng 1 W11562214 (Wire harness) and 1 W11510803 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78753
Matthew
Job Details: 01/18/2022
Arrived onsite for refrigerator tripping breaker and not making ice. Upon inspection found wrong Ice maker and harness installed. Called in parts research and Whirlpool gave part numbers. Ordering ice maker and harness. Office to reschedule. ; ordrng 1 W11562214 (Wire harness) and 1 W11510803 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78753
Matthew
Job Details: 01/18/2022
Arrived onsite for refrigerator tripping breaker and not making ice. Upon inspection found wrong Ice maker and harness installed. Called in parts research and Whirlpool gave part numbers. Ordering ice maker and harness. Office to reschedule. ; ordrng 1 W11562214 (Wire harness) and 1 W11510803 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78753
Matthew
Job Details: 01/18/2022
Arrived onsite for refrigerator tripping breaker and not making ice. Upon inspection found wrong Ice maker and harness installed. Called in parts research and Whirlpool gave part numbers. Ordering ice maker and harness. Office to reschedule. ; ordrng 1 W11562214 (Wire harness) and 1 W11510803 (Ice maker)
We serviced a
MAYTAG DRYER
Model MGD8200FW1
Near Austin, TX 78702
Jacob
Job Details: 01/18/2022
"Arrived onsite for unit making noise during operation. Tested the unit and heard some vibration noises. Upon further inspection, found that the fan had lint and causing the fan to spin out of balance. Removed the lint. Tested the unit. Unit tested good. No issues at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78753
Matthew
Job Details: 01/18/2022
Arrived onsite for refrigerator tripping breaker and not making ice. Upon inspection found wrong Ice maker and harness installed. Called in parts research and Whirlpool gave part numbers. Ordering ice maker and harness. Office to reschedule. ; ordrng 1 W11562214 (Wire harness) and 1 W11510803 (Ice maker)
We serviced a
JENN-AIR RANGE
Model n/a
Near Leander, TX 78641
Kimo
Job Details: 01/18/2022
Arrived onsite to install cooktop. Upon inspection of old cooktop I found that the screws were all rusted out I am ordering 1x wp3368921 SCREW-TORXOffice to reschedule.; ordrng 1 WP3368921 (SCREW-TORX)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78717
Kimo
Job Details: 01/18/2022
Arrived onsite for refrigerator not dispensing ice. Upon inspection I found that the impeller would not turn with motor upon further inspection I found impeller cross threaded onto the motor.I am ordering 1x WPW10309864 DIVIDER. To complete repair.office to reschedule.; ordrng 1 WPW10309864 (DIVIDER)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78641
Jonathan S
Job Details: 01/18/2022
"Arrived on site for dishwasher top rack falling down. Inspected unit and work area. Found right adjuster broken. Removed top rack and adjusters. Installed new adjuster and reinstalled rack. Tested rack operation. Performed diagnostics mode, no fault codes. Monitored test cycle operation and found unit working as designed. Spoke with customer soap usage with home water softener."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78717
Kimo
Job Details: 01/18/2022
Arrived onsite for refrigerator not dispensing ice. Upon inspection I found that the impeller would not turn with motor upon further inspection I found impeller cross threaded onto the motor.I am ordering 1x WPW10309864 DIVIDER. To complete repair.office to reschedule.; ordrng 1 WPW10309864 (DIVIDER)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Spicewood, TX 78669
Brandon
Job Details: 01/18/2022
"Arrived on site to replace valve, after replacing, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Austin, TX 78727
David S
Job Details: 01/18/2022
"arrived on site for washing machine not filling with enough water and not spinning out. I inspected The the unit and work area, I found fault codes F9e1 long drain, f7e6 motor fault. I ran a diagnostics cycle and found the cold valve not opening all the way. During the spin cycle I could hear grinding. I inspected the gear case and found oil leaking. I spoke to the customer about needing a new gearcase, valves belt and cam.
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Austin, TX 78727
David S
Job Details: 01/18/2022
"arrived on site for washing machine not filling with enough water and not spinning out. I inspected The the unit and work area, I found fault codes F9e1 long drain, f7e6 motor fault. I ran a diagnostics cycle and found the cold valve not opening all the way. During the spin cycle I could hear grinding. I inspected the gear case and found oil leaking. I spoke to the customer about needing a new gearcase, valves belt and cam.
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ2
Near Austin, TX 78756
Jimmy J.
Job Details: 01/18/2022
"Arrived on site for Washer throwing error code F27 Please DO advise cons if you all service commercial appliances. Stackable washer was stuck in error F27 displayed. Could not reset or place in diagnostics because key to panel is missing. Gained access to the filter and removed all suds and fibers stuck inside. Suds were very thick so I went over amount of detergent necessary to avoid over sudsing. She knew about the over sudsing due to high efficiency washers, but is still working with her staff to only use a tablespoon. Gained access to pressure switch and it wasnt kinked and when I blew through it it was not clogged. Tried powering back on washer and same error remained. Ordering new lock (comes with key) (W11231586) to return and complete the repair. Once we are able to gain access to the interior panel and start diagnostics to reset the fault codes the washer may begin running as designed with the work Ive done today. Returning with all parts. Found hot water line had a small leak at the washer valve. Evidence of water stain on rear panel. Took picture for quick pics of water stain. I was able to tighten the hose to eliminate the leak. Once washer is repaired and it calls for water we will need to double check that the hot water hose isnt still dripping as it was when I arrived.
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ2
Near Austin, TX 78756
Jimmy J.
Job Details: 01/18/2022
"Arrived on site for Washer throwing error code F27 Please DO advise cons if you all service commercial appliances. Stackable washer was stuck in error F27 displayed. Could not reset or place in diagnostics because key to panel is missing. Gained access to the filter and removed all suds and fibers stuck inside. Suds were very thick so I went over amount of detergent necessary to avoid over sudsing. She knew about the over sudsing due to high efficiency washers, but is still working with her staff to only use a tablespoon. Gained access to pressure switch and it wasnt kinked and when I blew through it it was not clogged. Tried powering back on washer and same error remained. Ordering new lock (comes with key) (W11231586) to return and complete the repair. Once we are able to gain access to the interior panel and start diagnostics to reset the fault codes the washer may begin running as designed with the work Ive done today. Returning with all parts. Found hot water line had a small leak at the washer valve. Evidence of water stain on rear panel. Took picture for quick pics of water stain. I was able to tighten the hose to eliminate the leak. Once washer is repaired and it calls for water we will need to double check that the hot water hose isnt still dripping as it was when I arrived.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FW1
Near Spicewood, TX 78669
Leonardo
Job Details: 01/18/2022
Arrived on site to test unit for unit burning stuff. Test unit and found broiler element stuck on the on position even when unit is off. Will need new control board.Office to reschedule ; ordrng 1 W10894098 (Control board)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FW1
Near Spicewood, TX 78669
Leonardo
Job Details: 01/18/2022
Arrived on site to test unit for unit burning stuff. Test unit and found broiler element stuck on the on position even when unit is off. Will need new control board.Office to reschedule ; ordrng 1 W10894098 (Control board)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Austin, TX 78745
Tyler L
Job Details: 01/18/2022
"Arrived on site for complaints of water leaking from bottom. Traced the water trails back to the valve housing. Ran unit in factory diagnostics and found a small amount of water leaking out the backside of the housing. Installed new part and tested. Unit tested good. No water leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Burnet, TX 78611
Cliff
Job Details: 01/18/2022
Arrived on site to diagnose a washer that is not cycling properly. Found failed watervalve and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
MAYTAG DRYER
Model DE212
Near Burnet, TX 78611
Cliff
Job Details: 01/18/2022
Arrived on site to diagnose a dryer that is not tumbling. Found belt slipped out of position and reset it to proper placement. Tested unit and found all is functioning properly at this time.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Austin, TX 78758
David S
Job Details: 01/18/2022
"Arrived on site for washer leaking. I found the drain hose not attached properly. I fixed the drain house and found the rubber support for the motor, damaged. I ran a diagnostics cycle and found it working as designed. I am ordering the support ; ordrng 1 W11036663 (Motor support)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5DHEXWB03
Near Austin, TX 78753
Jimmy J.
Job Details: 01/18/2022
Arrived on site for NOT COOLING IN BOTH COMPARTMENTS--CAN HEAR IT RUNNING BUT NOT COOLING--THERE IS SOME AIR FLOW. Powered down unit for thirty seconds and powered on. Compressor turned on for approximately 3 seconds and shut off. Valves inside compressor have gone out.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78701
Jacob
Job Details: 01/18/2022
"Arrived onsite for unit not getting passed the fill stage. Tested the unit and only got water to put in but would not agitate. Went ahead and replaced the control but that did not fix the issue. Upon further inspection, found that the connector on the back of the unit that sends power down to the motor parts and all was not connected correctly. Connected correctly, tested the unit and unit tested good. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Kimo
Job Details: 01/13/2022
Arrived onsite to install previously diagnosed pat. Upon arrival I installed new spark module and tested unit and found that the unit is operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/13/2022
"Arrived on site for After loading clothes, choosing cycle, and pressing start; washer goes from sensing to done without completing any of the cycles in between. Placed in diagnostics and no error codes came on. Gained access to the gear case and found splutch was attached to the dust cover. Took photo for QP. All four legs were lowered. Found excessive amount of oil in splutch assembly and on threads gear case threads. Ordering a gear case W11423758, dust cover W11409708, belt W11239857, splutch assembly W10721967 and suspension W11396716. Suspension is most likely fine but will return with it. ; ordrng 1 W11423758 (Gear case) and 1 W11409708 (Dust cover) and 1 W11239857 (Belt) and 1 W10721967 (Splutch assembly) and 1 W11396716 (Suspension)"
We serviced a
GE FREEZER
Model FCM7DNBWH
Near Leander, TX 78641
Kimo
Job Details: 01/13/2022
"Arrived onsite for ge freezer not cooling. Upon inspection I found that the unit is making a gurgling noise and the compressor running but is hot to the touch. Temps in freezer is 69.5 degrees. I am ordering 1x sealed system 1x wr87x10202 compressor, 1x UV drier,1x access valve. Customer agreed. Office to reschedule.; ordrng 1 WR87X10202 (Compressor kit) and 1 UVdrier (UV drier) and 1 Accessvalve (Access valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Fort Hood, TX 76544
Al
Job Details: 01/13/2022
Arrived to inspect washer not closing properly. Confirmed the complaint and found the strike was broken not allowing the customer to close the unit. Ordering W11457841 strike. Office to schedule return services due to part availability. ; ordrng 1 W11457841 (STRIKE)
We serviced a
GE REFRIGERATOR
Model GIE18GTHLRBB
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/13/2022
Arrived on site for refrigerator needing previously diagnosed ss repair. Upon arrival recovered 4.3oz of refrigerant. Installed all needed components. Pulled vacuum on unit. Recharged system with 4.3 oz. Let u it run for 20 minutes found pressures stabilized at 150/-2. Informed customer to give unit 24 hrs to cool. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42FMS00
Near Austin, TX 78730
Justin
Job Details: 01/13/2022
Arrived on site for a refrigerator with no ice production. I jumped the fill to the IM and found it working as designed. I then ran a manual harvest on the IM and found it did not work. I checked voltage while doing this and found the correct 120VAC. This indicates a faulty IM. The customer accepted. I installed the new IM and then tested the unit. I jumped the harvest and fill. I found the unit now running as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Wimberley, TX 78676
Brandon
Job Details: 01/13/2022
"Arrived on site for customer complaint of unit not powering on, found failed console
We serviced a
GE DISHWASHER
Model GDT665SSN0SS
Near Spicewood, TX 78669
Leonardo
Job Details: 01/13/2022
Arrived on site to replace heating element control and owi sensor. Replaced all 3 test unit and unit test good job complete.
We serviced a
KITCHENAID OVEN
Model KODT100ESS00
Near Wimberley, TX 78676
Brandon
Job Details: 01/13/2022
"Arrived on site for customer complaint of both ovens not maintaining temperature properly, I flipped the breaker to reset controls and tested both ovens at 350 degrees. Found failed controls, ordering controls and sensors to be replaced at the same time.
We serviced a
MAYTAG WASHER
Model MVWC416FW1
Near Temple, TX 76504
Jonathan M
Job Details: 01/13/2022
Arrived on site for an agitator that came loose. Inspected unit and work area. The customer advised that she ran a really heavy load when this agitator come on done and had overloaded the machine. Advised that it had not been a problem before this load. Checked the agitator and washed play and found both working properly. Used some blue lock tight adhesive to help the bolt stick to the gearcase and drive shaft properly. Reassembled the unit in the unit is now working as designed. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/13/2022
"Arrived on site to install previously diagnosed part. Removed switch harness and installed new harness. The clicking igniters are all working as designed now except the back right igniter. When the flame is lit the igniter continues to click. Ordering new igniter W11220380, spark module WPW10475149, right front orifice W10674728, front left orifice W10674732, and another switch harness W11561449. The left front orifice and screw mounts are getting stripped out and will need replacement. Ordering two new screws for new left front orifice W11226732. The igniter for the back right burner should allow the igniter to only click when igniting. Returning with all parts just in case. ; ordrng 1 W11220380 (Igniter back right) and 1 WPW10475149 (Spark module) and 1 W11561449 (Switch harness) and 1 W10674728 (Right rear orifice) and 1 W10674728 (Right rear orifice) and 1 W10674732 (Left front orifice) and 2 W11226732 (Screw orifice)s"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Niederwald, TX 78640
Andrey
Job Details: 01/13/2022
"Arrived on site to test unit for no drain, tested unit in diagnostics, attempted to activate pump, did not get any response, look under unit and found broken wires at the pump, secured broken wire, unit in now running as designed, no leaks detected job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Austin, TX 78702
Luis
Job Details: 01/13/2022
Arrived on site. Diagnosed a defective fresh food right side door switch replaced switch tested switch operation unit working as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WFC150MOJSO
Near San Marcos, TX 78666
Andrew
Job Details: 01/13/2022
Arrived on site to test unit for cooktop elements turning on and off during cooking and longer cook times. Tested unit and found unit working properly. Advised customer unit is designed to work as such. No issues with unit. All functions working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Austin, TX 78749
Jacob
Job Details: 01/13/2022
"Arrived onsite for unit not turn on. Customer had the unit pulled out and taken apart. Looked at the unit and found that the fuse was bad. Replaced the fuse. Tested the unit. Unit tested good. No issues at this time. Currently did say they had foil at the bottom the unit, let customer know to not put anything at the very bottom the unit can block the heat. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDP01FLSS1
Near Austin, TX 78727
Justin
Job Details: 01/13/2022
"Arrived on site for a dishwasher with no power. Upon arrival I found the dishwasher was hardwired and on a switch. I found he switch off. Once I flipped it on the unit began working as designed. The customer was unaware they had the switch, and I informed them on how it operates. Call complete."
We serviced a
GE MICROWAVE
Model ZMC1095SF03
Near Austin, TX 78738
Leonardo
Job Details: 01/13/2022
Arrived on site to test unit for fan coming on after closing door. Found customer not closing door correctly making door not make contact with switches. Showed customer how to close the door and unit working correctly job complete. Office to ring on file
We serviced a
GE DISHWASHER
Model GDT695SSJ0SS
Near Cedar Creek, TX 78612
Matthew
Job Details: 01/13/2022
Arrived onsite for dishwasher not starting a cycle. Upon inspection found failed latch. Replaced latch and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYM2
Near Austin, TX 78738
Leonardo
Job Details: 01/13/2022
Arrived on site to test unit for bottom rack wheels broken affecting the use of the unit due to rack sitting to low and not letting the spray arm turn. Replaced wheels will order another 2 wheel assembly will just drop of at the door ; ordrng 2 W10195416v (Wheel)s and 1 W10195416v (Wheel)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near Pflugerville, TX 78660
Wesley
Job Details: 01/13/2022
Arrived onsite and repaired oven by replacing console. Unit is now operating as designed. Ui is operating properly and is responsive.