Arrived onsite for loud grinding noise occurring periodically for one minute at a time. No other symptoms of failure. Unable to replicate symptom. Advised customer on normal variable speed compressor operation. Advised that 1 minute of recent compressor sound would be normal during the start of a cycle. All checks good. Customer will film sound issue for further evaluation.

Arrived onsite and found power supply switch not on. Switched power on

"Arrived onsite and found drain pump harness shorted. Repaired harness using replacement lower harness. All checks good, unit is now operating as designed. Advised customer on repair."

"Arrived on site to test unit for not starting. Found latch not making contact with catch. Adjusted catch and latch, tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for unit turned off a couple weeks ago. Customer cycled power to unit and has been working since. Found all connections secured. Compressor running and pulling .9amps. Unit is working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for tripping breaker as soon as it is plugged in. Found neutral was connected with ground to chassis. Removed neutral and connected to neutral side on terminal block. Tested unit, unit now working as designed.

"Arrived on site to replace motor and un cap from previous diagnosis. Verified parts were needed. Replaced parts, tested unit, unit now working as designed. No leaks detected. Advised customer to download Maytag app and connect units to WiFi for software updates. Job complete."

"Arrived on site to test unit for not starting. Found bad thermal fuse. Replaced fuse and cleaned interior of unit of excessive lint. Tested unit, unit now working as designed. Ran ventilation test and unit passed with no issues. Customer stated he did have ventilation cleared. Job complete."

"Arrived on site to replace recirculating pump and reservoir drain pump. Replaced parts, tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the main control and the compressor. I installed a dye drier. I vacuumed the system and charged it with 5.25 ozs of R134A. I tested the unit and pressures were at 0 on the suction and 125 on the discharge. The units temp was dropping down and it is working as designed. Call complete.

Arrived onsite to replace the previous diagnosed parts. I replaced the drain pump and ran the auto diagnostics cycle. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service.

Arrived onsite for a refrigerator tripping the breaker. The unit was unplugged when I arrived. I powered the unit up and I heard the icemaker fill after a few seconds. I ran multiple test but ai could not get the breaker to trip. After inspecting the icemaker I found the mold dripping at the front by the icemaker head and water getting on the mold thermistor and heater. I replaced the icemaker and it cycled and filled with water. No water leaks were present at the time of service. Call complete.

"Arrived onsite to replace previously diagnosed parts. Upon arrival inspected unit. Found unit was slightly cooling but not adequate. Items in upper part of freezer were partially frozen. Fresh food lower section was cooling but not upper sections. Found partial frost pattern. Compressor not working efficiently. Replaced compressor, dryer and valve. Pulled vacuum and held. Charged per spec and unit was cooling. Notified customer to monitor temperature in freezer. Placing a bottle of water in freezer compartment and allowing to freeze and remain frozen. Job complete"

"Arrived on site. Diagnosed a defective icemaker,replaced icemaker powered unit on icemaker ran through a cycle and filled with water. Adjusted gasket between damper and liner to prevent air leaking with damper door closed.

#0818Arrived on site. Icemaker working correctly ice bin full

Arrived onsite to replace faulty outer door. Replaced outer panel. Tested unit and unit is functioning properly. Job complete

Arrived on site for damaged door. Replaced damaged door and ui checked door operation good.

"Arrived onsite for washer not completing load properly. Clothes left wet at end of cycle. Ran test and found faulty actuator. Per whirlpool service pointer W11531483, need to replace faulty actuator with current version. Replaced actuator and tested. Unit is now functioning properly. Job complete"

"Arrived on site. Diagnosed a defective led module,per service pointer installed updated led modules all leds working as designed, AUTHO S84638"

Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival recovered 4.76oz of refrigerant. Installed required parts and pulled vac. Found no signs of leaks and psi stayed at 5/110 L/H). Reset control temps to 0/37. Informed customer to give unit 24 hrs to stabilize temps. Call complete

"Arrived on site to replace previously diagnosed gear case, suspension, cam, belt,replaced parts tested unit found that shift actuator is not working properly, got authorization to replace shift actuator,replaced shift, tested unit,unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for vibration, customer stated that she was washing 2 sheets and the washer went Off balance, put unit through diagnostics cycle and found all components running as designed,advised not to overload or run small loads, stated to customer that unit should be loaded per owners manual, no leaks detected job complete"

"Arrived on site to test unit for freezing food, tested unit found a lot of items against back wall blocking proper air circulation advised customer proper loading procedures customer also stated that her ice maker is not working, put it to diagnostics and found it not receiving any water, not receiving any water at dispenser, removed filter and water is not running properly, advised customer to replace filter and all ice maker functions will return,

Arrived onsite for Not Making Ice - Powering On. Upon arrival test unit and water valve will only buzz and not dispense water. Need to replace water valve to be able to test the rest of the unit. Replaced water valve and test unit. Valve is now dispensing water. Watched unit harvest first sheet of ice. Job complete

Arrived onsite for LIGHTS IN FRZR and 2on top of RC are out. Inspected unit and found the led module in freezer was missed during replacement of all LEDs during last visit of special project. Replaced freezer module. All LEDs are operating as designed (only replaced 1 module). Job complete

Arrived onsite to replace previously diagnosed parts. Upon arrival found UI not needed. The issue was with the main control board. Replaced the main control and tested. Compressor kicked on and unit began cooling. Deducted prior service fee and collected the remaining balance. Job complete

Arrived onsite for control failure to cycle properly causing the fresh food section to freeze consistently. Replaced control

Arrived on site to replaced burner heads and knobs. Replaced all parts test unit and unit test good job complete.

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer installed all new updated led modules all leds working as designed."

"Arrived on site for no cool. Removed evaporator cover weak frost pattern checked compressor and evaporator compartment no dye,removed bottom grill cover found traces of dye in drain pan diagnosed leak at heater pan coils. Replaced heater pan,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.

"Arrived on site to install previously diagnosed parts. Upon further inspection I found the hinges came with the front panel of the door. Therefore, I did not need the extra hinge. I installed the outer door and nameplate. The unit is now as designed. Call complete."

Arrived on site to replace console and ui board. Replaced both parts test unit and unit test good job complete.

Arrived on site to test unit for oven not maintaining heat. Test unit and found bad igniter. Relaxed igniter. Test unit and unit test good job complete.

Arrived on site to diagnose a dryer that is making unusual noise. Found wiring in apartment incorrect and neutral has 120V at outlet

"Arrived on site for a dishwasher that is flashing an F8 E4 (float switch open) error code. Inspected unit and work area. Confirmed the customers complaint and remove the float switch. Found water inside the float switch area causing the issue. Removed the water and tested the unit. Found the float switch still showing water was still in the tray. Replaced the float switch and tested the unit. The unit began to work as designed with no leaks present during operation. Found no evidence of any leaks of any kind coming from the valve, drain pump, or gaskets, advise the customer it may have been initially caused by an over sudsing issue but did explain the repairs. Whenever user care guide and the unit is now working as designed. Call complete."

"Arrived on site to replace previously ordered parts for washer. Replaced gearcase, hub and suspension. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."

Arrived on site to replace previously ordered parts for washer. Found debris in drain pump caused pump failure. Replaced drain pump and tested unit. Found all is functioning properly at this time and no other parts were needed. No leaks were found at time of service.

Arrived onsite to replace previously diagnosed parts. Replaced failed fill tube and filter door. Tested unit and unit is functioning properly. Job complete.

Arrived on site to diagnose a refrigerator with light not working. Found freezer led module failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to test unit for unit not working. Found unit not starting due to water in the float. Found unit leaning left making unit leak. Found floor tile on left not hitting the units feet but the right feet are on the Tile. Advised customer to level the unit with tile test unit and unit test good job complete.

"Arrived on site to test unit for not making enough ice, tested unit found that the ice bin is full of ice but frozen together and cant be dispensed, the emitter is reading a full ice bucket and stopping production, cleared all ice buildup, auger is now working properly, unit is running as designed job complete"

Arrived on site to diagnose a dryer that is not heating. Found 114V from neutral to 1 leg of power but only 32V through the other leg.

"Arrived onsite to fully diagnose washer not completing cycle. Upon arrival put unit in diagnostics and found error codes cleared. Ran individual valve test and was functioning properly. Ran auto test and passed. Contacted office to acquire tenant phone number. Talked with tenant and found Customer getting Sud error code and lots of bubbles in the tub. Found that the customer was using excessive detergent, 2 pods at a time and additional non HE detergent for stain removal. Instructed customer on detergent use. Only one pod is needed per load. Also recommended performing a clean washer cycle either with vinegar or affresh. Reset control and power cycled unit. Customer will follow instructions and monitor . Job complete"

Arrived onsite to install previously diagnosed part. Installed new condenser fan. Powered up unit and inspected that the new fan operates. Currently temps are 5 degrees in FC and 42 in RC. Advised customer to give condenser time to cool. Then monitor unit for temperatures. Job complete

"Arrived on site and sound control panel is unresponsive. After replacement dishwasher is running properly and sent a short video to KB/service management, job complete"

"Arrived on site and found customer already has broil element on hand. Removed old Broil element and found it is burnt out on the left hand side. After replacing took one picture of new broil element heating.

"Arrived on site and inspected Ridgerider and found evaporator its beginning to frost over again. Took pictures. Replaced freezer thermistor and freezer harness. Requested that tenant defrost refrigerator for two days, if issue continues will need to replace control box, heating element, and damper."

"Arrived on site replaced motor , and used pulley and belt from kit . Ran dryer , unit is heating and tumbling normally. No lint build up at time of service. Job complete"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the capacitor first and tested the unit. Do you know began to work and operate as designed. Call complete.

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer had the unit unplug prior to arrival and upon plugging the unit and I took a nap drop the compressor. Family unit starting at .187 A and slowly worked its way to .653 A. Let the unit run for several minutes and could not feel any warm air coming through the return line to the compressor and no cool throughout the refrigerator. Spoke to SW and was advised that this would be a sealed system issue. Went to the customer but was unable to find certain parts.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced Are the vent fan motor, gasket, user interface, console gasket, and console. Reassemble the unit and tested it. The unit began to work and operate as designed. Call complete."

Arrived on site for a dryer thats making noises during operation. Inspected unit and work area. Confirm the customers complaint and found what sounded like a metal on metal screeching. Disassemble the unit and found the idler pulley starting to rust in causing the sound. Replaced either pulley and tested the unit. The unit begin to work as designed with no abnormal sounds present. Call complete.

"Arrived on site for wall oven sound not working, time skipping. I inspected the unit and work area. I gained access to diagnostics and found no error codes. I found the unit not connected to WiFi or a whirlpool application. I found the unit running an old software version. I advised the customer on how to connect the unit to WiFi and the app. Job complete."

Arrived on site for cooktop not igniting properly. I inspected the unit and work area. I found the orfices partially restricted. I cleaned the orfices and the igniters. I tested the unit and found it working properly. I advised the customer to us a pipe clearer to clean the orfices once a year to keep them from getting restricted.

Arrived on site for washing machine not advancing or draining. I inspected the unit and work area. I preformed a function test and found the lid latch operating. I installed a new lid latch. The unit is working as designed

Arrived on site for fridge leaking water underneath. I inspected the unit and work area. I found the rc floor full of water and ice. I gained access to the drain tubes and found the duck bills clogged. I cleared the duck bills and cut a v into them for better water flow. I steamed out all three drain lines. The drains are now flowing properly.

"Arrived on site for refrigerator making loud noise when ice maker was filled from valve. Upon arrival confirmed issue. Found valve functioning correct during water dispenser from door activation but reverberated excessive noise during ice maker harvest/fill tests plus ice fill cup was frozen over. Called techline and spoke with Rob sr#7733965180.

"Arrived on site for refrigerator leaking water from fc. Upon arrival confirmed issue. Upon arrival confirmed issue and customer specified unit was leaking from ice maker as far as they noticed from ice formations coming from under ice maker. Found inlet valve wheezing into ice maker as well as ice maker enamel corrosion occurring in icemaker. Retested unit and found no leaks, over filling, and ice maker working as designed. Informed customer to give unit 24-48 hrs to fill bucket. Call complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the refrigerator not defrosting and the drain tubes being clogged, per service bulletin #ASC20171005001, I removed and replaced the drain tubes and using some permagum, I sealed the evap cover. No water leaks observed during service, job completed."

Arrived on site for washer making loud noise during spin. Upon arrival confirmed issue. Found no failures in tub or motor asm but found basket bouncing around and had popped off ACU cover from dampener rods failing . Made repairs then tested unit. Found no noise present and unit functioning as designed. Call complete

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the ice door, facia heater, and icemaker. Reassemble the unit in the unit began to work and operate as designed. Call complete."

Arrived on site to replace previously ordered parts for washer. Upon trying to remove agitator found mounting bolt rusted and rounded out. Repairs cannot be done with out removing agitator

"Ride on site 10 inspected washer and found power is constantly being sent to the capacitor, but motor is not running. Also found gear case is beginning to leak oil, will need to rebuild washer; ordrng 1 W11449840 (Gearcase) and 1 W11026785 (Motor drive) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator) and 1 W10902814 (Washplate) and 1 W11590868 (Lower harness) and 1 W11481116 (UI encoder) and 1 W11556725 (Control) and 1 W11026785 (Motor)"

"Arrived onsite to install previously diagnosed part, upon arrival I installed new control and found no change. I the. Install new module and found no change. Returning with regular.

"Arrived onsite for a range with a oven door handle that is loose. I tighten up the handle and tested the unit and found the unit operating as designed? Cx informed me that the front 2 burner wont lite properly. I confirmed this and check that both were clean and adjusted properly and found the good. I am ordering burner heads and caps. Office to reschedule.; ordrng 2 W11435630 (Spreader, Flame (Left Front and Right Front))s and 1 W11435570 (CAP-BURNER)"

Arrived onsite to install previously diagnosed parts. Upon installation of new parts and testing I found that the burner would allow too much gas to come out on one side vs the other causing the spark ignitor to burn up. I am ordering 1x back burner and return with the extra ignitor that was sent with me. Office to reschedule.; ordrng 1 WP9758078 (BURNR-OVEN)

Arrived onsite for refrigerator making noise (vibrating noise) unit arrival I found that the unit was not making the noise at this time. I check compressor aria and found nothing out of the ordinary. I leveled unit to see if that would help with the noise. I noticed that t right door gasket was torn so I am ordering it. Office to reschedule. ; ordrng 1 W11456682 (GASKET-DOR)

Arrived on site to install previously diagnosed parts. I was still not able to remove washplate nor break it. We will need to return with washplate removal tool. Office to reschedule

"Arrived on site for a refrigerator drawer freezing in the RC. Upon arrival the customer stated that it was not frost or ice everywhere, but the product in the drawer was just completely frozen. Upon arrival the unit had also been off. I went to put the unit into diagnostics mode and found the UI flashing PS2 and the control lock light flashing. I could not clear the error code nor get the lock off. I checked the switches and found when pressed the lights would shut off. I called techline and spoke to JR and received SR# 7733961946. JR stated PS2 is bottom thermistor shorted. JR recommended replacing both thermistors. While on the phone I was able to get the error to stop flashing shortly, and we verified the fans ran. Once the error began again I could no longer activate any loads.; ordrng 1 WPW10204946 (Thermistor)"

"Arrived on site to inspect dishwasher creating moisture on countertop. Upon further inspection, the customer had the unit performing a cycle and had approximately 30 mins remaining. I found no moisture on the countertop, but it was warm and when sliding my hand across the area where the customer has been finding moisture, my hand would stick telling me moisture was beginning to form. Using my borescope, I was able to run the scope on the top left side of the unit between the countertop and unit and did not see any signs of moisture and my lens never fogged up (photos). I pulled the unit out and found a small, approximately 3inch in diameter, spot of moisture on the bottom side of the countertop approximately 12-14 inches from the front of the unit. I checked the insulation and torn the unit and found no signs of moisture or any water leaks. Using my multimeter, I placed my thermal lead in between the insulation and dishwasher at the point of moisture and measured temps and got 116 degrees. I contacted techline and spoke to Bruce and provide the previous SR# and advised of my findings. Bruce recommended checking for any water leaks on the tub and if none found, order a Steam Blanket and provided the part number. Bruce advised that all info will be documented to previous SR#7733757174. I am ordering the steam blanket and office to schedule return service. No water leaks observed during service other than moisture under countertop.; ordrng 1 W10896113 (Steam blanket)"

Arrived on site to test unit for oven not heating properly. Found broil element receiving proper voltage but bake element voltage is fluctuating from 70vac to 20vac. Recommend replacing control. Found no breaks in harness and continuity was good. Office to reschedule. ; ordrng 1 W11528350 (Control(white))

"Arrived onsite for a refrigerator with a no ice and no water dispenser condition. I found the temps correct in both compartments. I found the water reservoir frozen due to air leakage around the fan scroll. Need to replace the evaporator cover, fan scroll, and double up the gaskets between the scroll and air tower. Ordering WPW10387382 evaporator cover, W10394945 Gasket-rear, W10387387 gasket-upper, W10260462 gasket rear, and parts research/fan scroll. Parts number for the fan scroll in service matters does not show as good on Marcone. Office to RS.; ordrng 1 WPW10387382 (COVER-EVAP) and 1 W10394945 (Gasket rear) and 1 W10387387 (Gasket upper) and 1 W10260462 (Gasket-rear) and 1 PartsResearch (W11512827 Fan Scroll)"

Arrived on site for washer needing previously diagnosed parts. Upon arrival reconfirmed issue. Found ACU and motor both incorrect styles needed for repairs within packaging. Will need office to reschedule with customer once availability of new parts is known and can be verified for accuracy.; ordrng 1 W11116592 (Acu (need inspection)) and 1 W10006487 (Motor)

"Arrived on site to test unit for not advancing in cycle, tested unit found shield got bent and fused with the cam, recommend replacing cam and shield on return visit, ordering parts office to reschedule ; ordrng 1 WPW10427633 (Shield)"

"Arrived on site to test unit for not completing cycle, tested unit found spin cycle not engaging and tub over filling with water ordering control and pressure switch, office to get authorization and reschedule ; ordrng 1 DC92-01739A (Main control) and 1 DC96-01703C (Water pressure switch)"

"Arrived on site for a refrigerator making a loud noise. Upon arrival the customer walked me through the issue. They found when opening the left side RC a loud rubbing/rattle noise starts, and the issue has been occurring for a while. I was able to replicate this. I checked temps and found all compartments good. I then put the unit into diagnostics mode and activated all airflow components. I found the noise occurring when the damper was activated indicating a bad damper; ordrng 1 WPW10479155 (Damper)"

Arrived onsite for washer not filling properly. Upon arrival tested unit and found very little water flow into the unit from valve. I was going to do a water pressure test but found it while trying to disconnect the hot water the shut off valve is not working properly. Both fully left and fully right would not shut the water off.

"Arrived onsite for Washer Won't Turn On - No Operation . Upon arrival ran diagnostics and got error codes for F2-E1 stuck key, and F7-E1 basket speed fault. Tested unit on auto test and unit would not agitate or spin, getting a humming sound from motor. Inspected the motor and motor is good. Found that the capacitor is bad. Need to order capacitor. Office to reschedule ; ordrng 1 W11158830 (Capacitor)"

"Arrived on site to test unit for not operating correctly, tested unit found melted cam and failed gear case, recommend replacing gear case, cam, shift actuator and control, ordering parts, office to reschedule ; ordrng 1 W11454734 (Gear case) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

Arrived on site to test unit for unit not starting no power. Test unit and found unit getting 118v to control board but not responding. Replaced ui board test unit and unit still not coming on. Ordering new control board office to reschedule ; ordrng 1 W11462458 (Control board)

"Arrived on site and replaced control board and vent fan and started diagnostic cycle and found wash motor is not running and it is still not getting voltage. Spoke with techline and they said there is either a problem with the wash motor or the harness and that this has caused new control board to fail also. Techline recommended replacing wash motor, harness, and control at the same time. Will need to order another new control board and will also bring control panel.7733960109; ordrng 1 W11416457 (Control panel) and 1 W11410066 (Control board)"

Arrived on site for an oven that is steaming up the user interface and is causing it to glitch and turn off. Inspected unit and work area. The customer had a pizza cooking prior to arrival so that way we could replicate the issue. Noticed steam going in between the glass of the user interface consul and the consul excepting heat as selections causing it to short circuit. Checked underneath and found part of the consul separating underneath close to the oven. Ordering consul and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11296171 (Console)

"Arrived on site for washing machine taking a long time to finish a cycle. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found cold valve one not filling. I ohmed out all 4 valves and found them all in range. I checked voltage to cold valve one when it was being called for and found no voltage, indicating a bad control. Job complete.; ordrng 1 WPW10692383 (Control)"

"Arrived on site for vent hood intermittently working, and the microwave not heating up. I inspected the unit and work area. I pulled the unit from the cabinet and gained access to the interior. I inspected the blower motor capacitor. I found it reading 2.9 uf when its supposed to read 10uf. I tested the magnetron and found it has shorted to its chassis; ordrng 1 WB27X11079 (Magnetron)"

Arrived on site for fridge having PO error and freezer not cooling. I inspected the unit and work area. I put the unit into a forced defrost. I found the defrost heater coming on. I inspected both evaporators and found them full of ice. I ran the rc and fc fans. I found the fridge throwing the PO during the fc fan running. I gained access to the control and unplugged the fc fan and still found it throwing a PO code. The hv control and fc fan harness will need to be replaced.

"Arrived on site to insoectmwasher not starting. Upon further inspection, powered the unit on and pressed start and the unit made an odd electrical noise and then shut down. The display was showing a binary code for F7E4 error code. I tilted the unit back and found a black oily substance coming from the capacitor. I advised the customer of my findings and advised I would have to order the part and come back. I am ordering the capacitor and scheduled return service for 06/30/22. Unit left unplugged for safety and no water leaks observed during service.; ordrng 1 W11395618 (Capacitor)"

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue in town temperatures in both compartments over 50?. Then found the fans in the unit running and running but I found the answer to the compressor between .2.3 A and the pump in the refrigerant to the system inform customer that office we need to reschedule for a salt system repair for the unit once availability of all parts is known. ; ordrng 1 W11369198 (Compressor) and 1 W11357917 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600equipment (R600 equipment) and 1 Nitrogenkit (Nitrogen kit) and 1 Cnote (PR to order fittings needed) and 1 Cnote (Needs4 hr repair)

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirm the customers complaint and found the overload completely shut off when the unit did attempt to turn on the compressor. Found the compressor extremely hot to touch. Replace the start device and capacitor after attempting to cool down the compressor. Found the compressor is still pulling 5 to 6 amps. Spoke to SWN was advised the issue is with the compressor. Was told the office would order all necessary parts for the sealed system. Please schedule for three hours due to lokring and our 600 service. Please contact customer when parts are made available.; O-emld tckt

Arrived on site to test unit for no ice production. Found error code e5(ice maker thermistor). Also found facia and fill tube heaters not receiving proper voltage. Recommend replacing ice maker and control. Office to reschedule. ; ordrng 1 W11224256 (Control)

"Arrived on site to replace previously diagnosed control, capacitor and belt, took resistance on drain pump and found it at 20 ohms,replaced parts powered on unit, control receiving 120VAC green light is blinking sending 12VDC to console, but console not powering on, recommend replacing line filter, console, control and latch at the same time to fix issue,please double check all load before powering on unit, office to reschedule office to reschedule ; ordrng 1 W11478524 (Console) and 1 W11567712 (Control board) and 1 W11394572 (Latch) and 1 W11033573 (Line filter) and 1 W11590868 (Harness)"

"Arrived on site to test unit for not advancing in cycles, tested unit found over load error codes present, put unit through diagnostics cycle and found Tachometer registering RPMs but basket not spinning, exposed back panel and found broken belt ; ordrng 1 WPW10131172 (Belt)"

"Arrived on site for washer not starting . Ui is not responding when start is pushed . Not able to get into diagnostics. Did power restart , same results . Ordering control, ui , latch if needed . Will need second man , unit is stacked in closet . No water leaks detected at time of service. Call to set return ; ordrng 1 2ndman"

"Arrived to inspect washer damage from off-balance condition. I discussed the issue with the CX and they had an average sized load and I did not see any signs of CX misuse. The unit went badly off-balance and was banging and by the time they were able to shut it off, the cabinet had already been damaged. In addition to the cabinet and wash plate issues, I found the basket balance ring was 0.5 out-of-round and may have been a contributing factor. I contacted the MFG, tech Andrew, and advised of my findings. The tech directed me to order the tub assy, spin basket, suspension and cabinet, in addition to the agitator and wash plate. SR# 7733951120. Please allow 2 hours for return service, office to contact CX for return service. CX will refrain from use. No leaks observed during service. ; O-emld tckt"

Arrived on site for washing machine not cleaning the clothes. I inspected the unit and work area. I found fault code F0E9 out of balance in diagnostics. I ran a diagnostics cycle and found the unit working properly. I gained access to the gearcase and found no signs of leaking oil. I found the wash motor extremely hot to the touch. I tested the winding on the motor and found them out of range. I am ordering the wash motor and capacitor to complete the repair. The office will reschedule.; ordrng 1 W11026785 (Motor) and 1 W11395618 (Cap)

"Arrived on site to possibly install previous diagnose parts. I gained access to the wash plate and tried to remove it with the tool. The wash plate broke and was not extracted. I attempted to chisle the wash plate out and could not. I am ordering the inner basket, outer tube. Cam, belt, and all parts needed to change. The office will reschedule when we have eta on the parts. This is a garage unit and needs to be scheduled for first am only.; ordrng 1 Autho (Autho) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11219115 (Outer tub) and 1 WPW10215093 (Drain filter) and 1 WP8533928 (Screw) and 1 W10752719 (Basket) and 8 WP8533953 (Screw)s and 1 W10528947 (Hub) and 1 2man (2 man)"

Arrived on site to replace fan blower motor and opened box for motor and found one black wire completely off from motor check old motor connection and motor needs 2 black wires new motor came with one. Office to reschedule ; ordrng 1 7409P011-60 (Fan motor)

Arrived on site to diagnose a refrigerator that was not cooling properly. Found temps in unit (rc 34 and fc -5). Temps are correct indicating cycling issue. Ui will need to be replaced to complete repairs. Return date set for 6/30.; ordrng 1 W11330971 (Ui)

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Found temps in unit at/above 60+. Found all fans running. Found equalized pressures at 30 and when running at 100/-15. Found unit had leak on high side. Found oil in drier and system from compressor burning out. Unit cant be safely repaired due to oil in system. Will need findings reported. ; ordrng 1 Cnote (Need findings reported)

Arrived on site for refrigerator freezing up in ice bucket and not dispensing. Upon arrival confirmed complaint and found ice frozen/frosted together within grinding slot of ice maker And cubes shrinking together. Found air leak from dispenser separator door. Found ice maker still harvesting ice as designed. Rescheduled customer for 07/01/22 to complete repairs with new separator ; ordrng 1 WPW10353552 (Separator)

"Arrived on site to possibly install previous diagnose parts. I gained access to the tube ring, when I removed the ring I found damaged to the outer tub and inner basket rim. The unit will also need both replaced as they are damaged and warped. Both items have to come from the manufacturer. The office will reschedule when we have eta on the parts.; ordrng 1 W10738339 (Inner basket) and 1 W10371566 (Outer tub) and 1 W10721967 (Cam) and 1 W11213879 (Belt)"