Near Killeen, TX 76542
Al
Job Details: 10/21/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived on site and inspected washer not spinning water from clothes.Found the unit washplate was defective and will need to be replaced.Ordering gearcase and will return with previously ordered parts.Parts are PSP so office will reschedule the customer for return service.Needs more work ; ordrng 1 W10775188 (WASHPLATE ) and 1 W11455453 (GEARCASE )
Near New Braunfels, TX 78132
Luis
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived on site for defective compressor. Replaced defective compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly. WSXMYSXAPL1Sealed system repair"
Near Spicewood, TX 78669
Brandon
Job Details: 10/21/2020
MICROWAVE WHIRLPOOL WMC50522HZ1 "Arrived on site for customer complaint of unit turning on by itself and not shutting off when door open, found failed door switches."
Near Dripping Springs, TX 78620
Luis
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KRFF707ESS01
Near Austin, TX 78744
Leonardo
Job Details: 10/21/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to test unit for making noise when they turn on the unit. Test unit and found noise to be vent flap opening due to fan coming on to keep magnetron cool. Showed customer how flap opens and closes
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
MICROWAVE WHIRLPOOL WMH31017HS5 "Arrived on site to inspect microwave panel damage. Upon further inspection, I found the unit door trim scratched at the bottom and some small scratches on the door glass. I advised the customer that this issue is not covered under warranty due to it being “cosmetic”. I recommended to the customer to contact Whirlpool and see if they would cover replacing the unit door. Tested the unit and it is operating as designed. Job completed."
Near Briarcliff, TX 78669
Brandon
Job Details: 10/21/2020
OVEN GE JT915SK5SS "Arrived on site to replace failed latch, I replaced latch, unit tested good."
Near Briarcliff, TX 78669
Brandon
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for customer complaint of unit not making ice or dispensing water, found unit worked fine with filter removed, found filter housing causing the issue. I replaced filter housing, found leak coming from new housing, ordering housing. ; ordrng 1 W11194438 (housing)"
Near Austin, TX 78731
David
Job Details: 10/21/2020
OVEN JENN-AIR JJW2430DS01 Arrived on site to diagnose oven with F2E1 error. Error is for stuck or shorted key. Could not get into diagnostics. Replaced control panel with part Jenn Air supplied customer. Retested and unit is working as designed. Set time and date. Call complete.
Near Georgetown, TX 78633
Cliff
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found filter head not allowing water to pass when filter is installed. There is a new filter in the unit. Filter head will need to be replaced to complete repairs.; ordrng 1 WPW10238123 (housing)
Near Georgetown, TX 78628
Tommy
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Arrived onsite for refrigerator not cooling. Upon arrival found unit wasn’t getting refrigerant from compressor, found that unit compressor wasn’t getting proper amperage from starting device.. Replaced starting device and unit started operating as designed receiving refrigerant."
Near Spicewood, TX 78669
Brandon
Job Details: 10/21/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site for customer complaint of unit not heating, found short in control as well as timer, I replaced both parts, unit tested good."
Near Mustang Ridge, TX 78610
Andrew
Job Details: 10/21/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to test unit for not spinning. Found error code F0E4. Erased error code and put unit into diagnostics. Ran auto test mode and all functions are operating as designed. Put unit into manual diagnostics and verified cold and hot lines are correctly hooked up. No issues on high or low spin and agitate modes. Found out customer had too much loaded into washer when it happens. Explained to customer recommended amount of laundry. She said it never happens unless she has bigger loads. No leaks detected, job complete."
Near Cedar Park, TX 78613
Kayman
Job Details: 10/21/2020
DRYER WHIRLPOOL WGD4800XQ1 Arrived onsite for dryer not drying and no heat. Upon inspection I found the dryer spinning but not heating. I accessed the ignitor and found no voltage coming to the ignitor. I then accessed the rear panel and tested the resistance of the thermal cut offs and fuse all passed. I then tested the timer and found that voltage was not passing through the timer when called for. The unit will need a new timer. The unit is now heating as designed and no gas leaks were detected during time of service. I also cleared out all the excess lint built up inside the cavity of the dryer. Job complete.
Near Kyle, TX 78640
Andrew
Job Details: 10/21/2020
OVEN WHIRLPOOL WFG320M0BB0 "Arrived on site to test unit for outer glass on oven door loose. Tested unit found glass was not secured properly. Secured glass, tested unit.
Near Austin, TX 78757
Wesley
Job Details: 10/21/2020
OVEN WHIRLPOOL WOS51EC7AB04 Arrived onsite and replaced fuse. I also cleaned the inside door due to large drips.
Near Elgin, TX 78621
Andy
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Arrived on site for refrigerator making noise. Tested and inspected unit and found failed condenser fan blade broken and hitting fan housing. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10633579 (baffle-air) and 1 W11127829 (motor-cond) and 1 W11193484 (blade-fan)
Near Dripping Springs, TX 78620
Luis
Job Details: 10/21/2020
FREEZER WHIRLPOOL EV201NZTQ03 Arrived on site for leaking. Diagnosed clogged drain cleared drain checked flow good. No further leaks.
Near Austin, TX 78731
Kevin
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 "Arrived on site and inspected dishwasher and found top left rack rear stop is broken. and 2 W11226273 (STOPS)s"
Near Austin, TX 78725
Matthew
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived onsite for refrigerator making loud noise. Customer had previous technician out prior to visit. Upon inspection found evaporator completely frozen over. Customer explained unit was having defrost issues. Noticed that bimetal harness was completely cut and bimetal was frozen in place. Will need to have unit defrost 24-48 hrs prior to next visit. Will replace motor harness first to run diagnostics for any other issues. .; ordrng 1 WPW10589838 (cntrl-elec)
Near Austin, TX 78734
Brandon
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for customer complaint of lights not working in freezer compartment, I replaced module, unit tested good."
Near Georgetown, TX 78633
Cliff
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found air damper chirping. Damper sent today is incorrect for this model..; ordrng 1 W11164593 (DAMPER)
Near Kyle, TX 78640
Richard
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for the refrigerator not cooling properly. During inspection found that the freezer evaporator was frozen solid. Thawed out evaporator and replaced the harness and defrost thermistor and all tested fine. Complete
Near Austin, TX 78727
David S
Job Details: 10/21/2020
WASHER MAYTAG MVW7232HW0 Arrived on site for lid latch broken. I inspected the unit and work area. I found the lid strike broken and the lid latch in good working order. I am ordering the lid strike assembly W11457841. ; ordrng 1 W11457841 (STRIKE ASSEMBLY )
Near Buchanan Dam, TX 78609
James
Job Details: 10/21/2020
REFRIGERATOR MAYTAG MFI2269FRW00 Arrived on site and tested operation customer stated that the ice maker would go for several days without making ice and then it would begin to make ice. Found moisture in harness and fill trough has frozen. Installed new ice maker kit with harness and tested. Ice maker fills properly. Recommended tossing out the first few cycle of ice before using. Job complete
Near Austin, TX 78727
David
Job Details: 10/21/2020
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site to diagnose oven that is not heating when in bale, and has no light. Performed diagnostic oasis on unit. Found both elements good. Control is not sending voltage to bake element or light. Unit needs new control. Ordering new control. Advised maintenance personnel that control is an Expart, and may take a little time to get. Office to reschedule. ; ordrng 1 W11122560 (cntrl-elec)"
Near Driftwood, TX 78619
Luis
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KBLC36FTS02 "Arrived on site for no cool. Ohmed compressor winding diagnosed a defective compressor,pierced system found unit low on refrigerant which caused compressor failure possible leak at heat exchanger which part is not available,called tech support. Replaced compressor and installed a uv drier to find source of leak when unit stops cooling,vacuumed system down unit kept vacuum recharged system to manufacture spec installed new inverter,powered unit on checked low side pressure good unit cooling down correctlySR#7729088976"
Near Austin, TX 78738
Brandon
Job Details: 10/21/2020
RANGE WHIRLPOOL KSEG700ESS2 "Arrived on site for customer complaint of front left burner not working on high, and control panel not working. Found failed control board and faulty switch, ordering control and switch, bringing element just in case,; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11129442 (switch-inf) and 1 WPW10187839 (elmnt-surf)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/21/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer not powering on. Performed diagnostics and tested voltage to control and found 120 volts. Found no green light on control. Removed failed control and installed new. Performed diagnostics mode and ran automatic test cycle. Monitored operation. All tested good, no water leaks detected."
Near Round Rock, TX 78681
David S
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to install a sump and motor assembly. I inspected the unit and work area. I found the assembly to be the wrong one. I verified the model number and found the correct assembly. I am ordering assembly W11087376. ordrng 1 W11087376 (pump&motor)
Near Austin, TX 78746
Kevin
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site and replaced both doors and nameplate diagnosed by previous technician. Job complete
Near Round Rock, TX 78681
Kayman
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived onsite for refrigerator with humming or buzzing sound coming from the FC when opened. Upon inspection I found both RC and FC evaporator covers with frost build up on the outside. Resident advised they have had some power surges in the area. I tested the ice maker and the ice maker harvested and filled as designed. I ran the ice box fan test and got no response from the fan. I accessed the control and tested the connector to the fan I got 6.8 vDC when 12vDC is needed to power the fan Ordering RC motor-evap, CNTRL-ELEC UI, & fan-ice box and returning with the HV control and FC evap motor for repair. ; ordrng 1 W10846539 (fan-ice box) and 1 W11087438 (motor-evap) and 1 W11330971 (CNTRL-ELEC UI)"
Near Austin, TX 78717
Kayman
Job Details: 10/21/2020
OVEN KITCHENAID KOSE500ESS00 Arrived onsite for an oven that stopped working again. I found the thermal fuse blown and replaced it again. I pulled the unit and after testing further I found the blower slowing down because the bearings are seizing up. The blower needs to be replaced. . I replaced the blower and tested the oven at 500 degrees. The unit is working as designed. Call complete.
Near Buda, TX 78610
Andrew
Job Details: 10/21/2020
WASHER WHIRLPOOL MVWB835DW1 Arrived on site to test unit for not finishing cycle. Found error codes F0e3 and F0e5. Cleared codes ran diagnostic cycle. All cycles functioning as should. Ran calibration on unit. Looked underneath unit found oil from gear case. (W11455453). I was able to remove wash plate without damage.
Near Pflugerville, TX 78660
David S
Job Details: 10/21/2020
WASHER MAYTAG MHW6000XW2 "Arrived on site and no one answered the door. We called, left a voicemail and text the customer. We received no response. I left a door hanger on the door see so quick pic."
Near Driftwood, TX 78619
Richard
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher door not closing properly. During testing found that the strike was causing the issue. Replaced the strike and door is closing good. Dishwasher tested good and no leaks detected complete.
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
DRYER INGLIS IED4400SQ0 "Arrived on site to inspect dryer not heating. Upon further inspection, I found the unit on the front porch. I removed the back panel and tested ohms to the element and found it open. Removed the element and found one the coils broken and the metal plate inside was cracked. I test3d the fuse, and cutoffs and all were good.. I replaced the element and could not test due to no place to plug the unit in. No lint observed during service, job completed.
Near Austin, TX 78749
Leonardo
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to replace sump and motor. Replace doart test unit for leaks no leak spresent u it washing job complete.
Near Manor, TX 78653
Andy
Job Details: 10/21/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for oven temperature issues and oven light turning on by itself. Tested and inspected unit and found failed control as will as light socket. Removed failed socket and replaced with new. Tested and found socket defective. Ordering needed parts. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11122555 (cntrl-elec) and 1 W11281687 (sockt-lite)
Near Georgetown, TX 78633
Cliff
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to diagnose a dishwasher that is not cleaning. Found failed pump assembly. Replaced pump and motor and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Pflugerville, TX 78660
David S
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for fridge making a humming noise. I inspected th unit and work area. I found the noise coming from the freezer section fan. I found the evaporator covered in ice. I tried to put the unit into a forced defrost. I found th unit turning the fan and compressor on and off. I put the unit into standby mode and the three way valve continually activated. I replaced the hv control. And tested the unit again. It is working as designed. I found the left and right side doors not sealing properly and leaning into each other. I adjusted the top hinges and it corrected a little bit. I am ordering both the left and right side hinge and bushing for both to complete the repair. I am also ordering authorization.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 W11122872 (hinge-door LEFT) and 2 W11159608 (hing-bushg)s and 1 W11167119 (hinge-door RIGHT)
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site for refrigerator leaking water. Customer stated that water was leaking at valve in back. Inspected unit and work area. Found water traces from dual valve bottom ice maker and single valve. Removed both note valves and installed new. Cycled ice makers and dispenser. All tested good, no water leaks detected."
Near Austin, TX 78735
Kevin
Job Details: 10/21/2020
WASHER ELECTROLUX EIFLS60JIW1 "Arrived on site and disassembled washer and found water underneath tub hose to drain pump. Showed customer where water is located. Sent one picture to CS. The only thing directly above the area is the hose. Removed hose and inspected it and did not find any tears or holes in it.
Near Austin, TX 78748
Jacob
Job Details: 10/21/2020
DRYER WHIRLPOOL MGD6230HW0 Arrived onsite for unit giving F3E2 error code. Customer said unit will not continue heating in other cycle. Called Techline. Said to ohm out red an black wire for sensor bar. As checking for ohms. Noticed that the black wire was not fully seated into the connector. Pushed back wire in connector. Got sr#7729093545. Tested unit. The cycle is ending too soon. Possibly with the loads not being big enough. Ordered parts. Office to reschedule ; ordrng 1 3387223 (ELECTRODE SENSOR) and 1 W11396818 (ACU CONTROL )
Near Granger, TX 76530
Cliff
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to diagnose a refrigerator that is not producing ice. Found freezer icemaker bail arm not able to mount to icemaker properly. Replaced icemaker and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78628
Jonathan
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to install previous diagnosed parts. Removed failed pump and found sump assembly mount for drain pump broken. Removed failed sump and installed new with drain pump. Removed damaged door panel and installed new. Performed diagnostics mode and tested operation. All tested good, no water leaks detected."
Near Austin, TX 78731
Kevin
Job Details: 10/21/2020
DRYER WHIRLPOOL WED560LHW1 "Arrived on site and replaced front panel, job complete."
Near Burnet, TX 78611
James
Job Details: 10/21/2020
REFRIGERATOR MAYTAG MDB9959SKZ0 "Arrived on site and installed new control, vent, gasket and center rack spray arm. Verified operation and found unit working properly. Job complete"
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
WASHER WHIRLPOOL WTW8040DW3
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
WASHER WHIRLPOOL WTW8040DW3
Near Spicewood, TX 78669
Brandon
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site for customer complaint of lights not working, found multiple failed modules. I replaced failed modules, unit tested good."
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for: Spilling water from the top, and used to jamed the ice cubes and then the frezer was frozen. Returned to Remove old water tube and install new water tube. Tested water dispenser and checked for leaks. All tested good. Job complete."
Near Jarrell, TX 76537
Tyler
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KSSC48QTS00 Arrived on site for refrigerator that would not make ice or dispense water or ice. But arrival I call tech line to verify why the air speakers only getting 85 V and not the full 120v. After speaking with tech line and checking P4-5 as well as P5-5 connectors to the icemaker I found that the main control was supplying 120 V and then tech line instructed me to bypass the IR emitters and found ice mgot full power but wouldn’t run as designed indicating the ir emitters are bad as well as ice maker. Whirlpool tech line was also help me to verify and test that the freezer door had a bad wiring connection within the door which is why the dispenser with sometimes work and sometimes not. Everything else is functioning as designed on unit call complete
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. Once the unit dispensed water into the tub and the motor came on, water began to leak from the diverter housing and the motor was struggling to operate. I advanced testing and found the dispenser, drain pump and element are all operating as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed.
Near Austin, TX 78756
Matthew
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived onsite for ice maker not freezing ice and freezing not cooling. Tested unit found that the freezer section only had kept the top compartment frozen, the lower two drawers were not up to temperature. The refrigerator temperature was also warmer and usual. Water was beginning to puddle in both the refrigerator and freezer compartment. Unit has a sealed system issue. Also found potential issues with LED lights that initially did not come on after power was restored to unit as well as ice box fan that did not have good air flow. Will need sealed system technician scheduled for 2 hrs. Ordering compressor, evaporators, dryer and valve. Sealed system is covered by Kitchen Aid but if ice box fan issues and LED issues (ice box fan and LED control). ; ordrng 1 W10804160 (cntrl-elec) and 1 W10846539 (ICE BOX FAN) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Buda, TX 78610
Richard
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found that the freezer evaporator is covered in ice and frozen solid. Will need to replace evap fan and all thermistors in the freezer. Customer will need to unplug refrigerator to allow the freezer evaporator to thaw out. Ordering parts and office to schedule ; saved tckt
Near Leander, TX 78641
Jonathan
Job Details: 10/21/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived on site to install previous diagnosed parts. Removed cutoff and cycling thermostats and installed new. Tested operation, all tested good."
Near Austin, TX 78737
Leonardo
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for damaged panel. Customer already had panel replace dpanel test unit and unit test good job complete
Near Austin, TX 78703
Wesley
Job Details: 10/21/2020
WASHER WHIRLPOOL MHW6630HW0 Arrived onsite and found report of slight leak. Ordering dispenser assembly to repair. Advised customer on part order. Office to reschedule. ; ordrng 1 W11465533 (DISPENSER)
Near Austin, TX 78732
David
Job Details: 10/21/2020
DISHWASHER KITCHENAID KDTE104ESS0 Arrived on site to follow up on dishwasher not washing. Double checked and drain pump is good. Found wash motor is not running and sounds locked up.
Near Austin, TX 78703
Wesley
Job Details: 10/21/2020
RANGE WHIRLPOOL WFG775H0HW0 Arrived onsite and found unit flame could be adjusted to meet customer expectation for power burner simmer. All checks good.
Near Austin, TX 78730
David
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL KRFF305ESS00 "Arrived on site to diagnose freezer that was building frost. On arrival customer said that sometimes they would get frost around the door, and thinks it just wasn’t closing all the wAy. Inspected the unit and verified the gasket is sealing and the slides are smooth. Advised if anything on the bottom tub is sticking up, it will prevent the door from closing and cause air gaps. Advised to close the door from the center section. All is now working as designed.
Near Pflugerville, TX 78660
David S
Job Details: 10/21/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for display not working. I spoke to the customer about the failure, and found out it happens after the open the oven door the display becomes unresponsive. I put the unit into diagnostics and found no fault codes. I inspected the oven gasket and found it in good condition. I am ordering the console to complete the repair. ; ordrng 1 W11297728 (console)"
Near Austin, TX 78756
Matthew
Job Details: 10/21/2020
DRYER WHIRLPOOL WED6620HW0 Arrived onsite for dryer making noise. Tested unit and could hear a slight thump as the drum would complete a full turn. Dissembled unit and found broken tri-ring holding bearings in place. Replaced trirings and belt. Reassembled unit and the noise was reduced.
Near Austin, TX 78739
Richard
Job Details: 10/21/2020
WASHER ELECTROLUX EFLS627UTT Arrived onsite for the washer leaking water during a cycle. During testing with a load of clothes. Found that the dispenser drawer is the cause of the water leak. Ordering dispenser parts and office to schedule ; ordrng 2 5304514781 (SLIDER)s and 1 5304514782 (HOUSING ) and 1 5304514792 (DISPENSER ) and 1 5304514794 (CONVEYOR)
Near Round Rock, TX 78665
David S
Job Details: 10/21/2020
DRYER MAYTAG MEDX655DW1 Arrived on site for dryer not heating. I spoke to th customer and they stated their dryer is working. There are no issues.
Near Temple, TX 76502
Jonathan
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator that’s freezing food in the refrigerator section. Inspected unit and work area. Found no frozen items in the refrigerator section. Customer advised that the food freezing issue happened about a week ago and that they turn the temperature up to 40° in the unit stopped freezing at that point. She also advised that once they did that a few days later they’ve noticed frost buildup on the shelves inside her freezer section. Checked gasket and refrigerator freezer liner and found no gaps for airflow to be seeping in. Placed unit in service diagnostics and tested the thermistors and air baffle control. Both thermistors passed and the air baffle was opening and closing as designed. Advise customer of airflow potential issue and customer advised that nothing has really changed since she bought the unit five months ago. I called Techline and spoke to Kathy SR# 7729088657. She had me took temperatures and found unit sitting at
Near Austin, TX 78717
Kayman
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived onsite for refrigerator with doors not level and not closing correctly found the door bushings missing from both doors. I am ordering bushings (W11223833) x 2. Office to R/S; ordrng 2 W11223833 (hing-bushg)s
Near Austin, TX 78723
Andy
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator light not coming on. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78704
Wesley
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID JF36NXFXDE01 Arrived onsite and found all lights dim in both circuits. Ordering led supply and returning with modules. Advised customer on needed part. ; ordrng 1 W11368839 (LED BOARD)
Near Austin, TX 78731
Kevin
Job Details: 10/21/2020
ICE MACHINE WHIRLPOOL KUIC15NHZS0 "Arrived on site and inspected ice machine and found currently there is a sheet of ice I’m cutting grid. Ice machine is operating normally. Customer was concerned about reverse osmosis system that shares the same water connection with the ice machine. Explain to customer that ice machine is operating normally.
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site to inspect dishwasher leaking from the bottom. Upon further inspection, I placed the unit in diagnostics showing error code F9E1. Cleared the code and continued with testing. Once the water entered the tub and the motor came on, water began to leak from the diverter housing. I advanced through testing and the dispenser, drain pump and element all operated as designed. I am ordering the sump/motor assembly and scheduled return service. ; ordrng 1 W11085683 (pump&motor)"
Near Burnet, TX 78611
James
Job Details: 10/21/2020
RANGE MAYTAG MER6600FZ2 Arrived on site and found cooktop has cracked and falling in. Found no impact marks which indicate thermal break. Replaced top and verified operation. Unit tests good. Job complete
Near Georgetown, TX 78626
Tommy
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KBFS25EWMS10 "Arrived onsite for refrigerator condensation and rusting. Upon arrival found rail had so,e rusting and bottom linear, checked gasket which was good. And unit was running as designed. Job Completed.; ordrng 1 WP12722803AP (RAIL )"
Near Austin, TX 78748
Richard
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for the refrigerator not working properly. During testing found that the drain was clogged causing ice build up. Removed ice build up and unclogged drain and refrigerator tested fine complete
Near Austin, TX 78705
Wesley
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS03 "Arrived onsite for filter leak and was advised that unit did not leak prior to filter replacement. Advised customer to replace filter to fix leak. In event of non filter failure, will return with head to fix."
Near Austin, TX 78737
Leonardo
Job Details: 10/21/2020
OVEN WHIRLPOOL WEE510S0FS2 "Arrived on site to test unit for unit burning everything. Foudnunit had already been calibrated p, replaced sensor test unit and unit test good job complete."
Near Austin, TX 78717
Kayman
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher with heating element that looks rusted. Upon inspection I found the heating element rusted in some spots but functioning as designed the resident also notified me about the hinge pads that had broken off. Ordering hinge Pads (WP8268961) x 2 and returning with the heating element .; ordrng 2 WP8268961 (pad)s
Near Austin, TX 78746
Kevin
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KSSC42QTS02 "Arrived on site and replaced control board kit, ice door, and ice dispenser shaft. After replacement light no longer dime on the dispenser, it will dispense ice and water when requested. job complete; ordrng 1 WP2318054 (cntrl-elec)"
Near Pflugerville, TX 78660
David S
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV03 "Arrived on site for fridge not cooling properly. I inspected the unit and work area. I found the fridge and freezer at 60 degrees. I gained access to the compressor and found it running. I gained access to the evaporator and found an ice ball forming at the cap tube. See sd quick pic. Indicating either a restriction or a leak at the cap tube. I am ordering a sealed system repair, compressor, evaporator, UV dryer and access valve. The office will reschedule.; ordrng 1 2HOURS (2 HOURS ) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10313899 (evaporator)"
Near Austin, TX 78723
Matthew
Job Details: 10/21/2020
OVEN WHIRLPOOL WFC310S0EB3 "Arrived onsite to replace previously diagnosed parts. Replaced control, tested unit to 350 degrees and unit is functioning properly. Job complete"
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived on site to inspect refrigerator lights not coming on. Upon further inspection, the customer advised that the RC lights don’t come on intermittently. They advised that the door was wide open and the lights were off and when they closed the door and opened it again, the lights came on. I tested the door switch and could not get it to duplicate. I tested voltage at the control and it was good. I retested the RC door switch by opening and closing the door and found the switch making a clicking sound as if it were getting hung up on something. I am ordering the door switches and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 W11384469 (RC DOOR SWITCH) and 1 WP2321285 (switch-FC)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 10/21/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for cooktop having rust. Inspected unit and work area. Found rust around the edges. Removed cooktop and installed new. Assembled unit and tested operation. All tested good.
Near Lakeway, TX 78734
Brandon
Job Details: 10/21/2020
DISHWASHER IKEA IDT930SAGX0 "Arrived on site for customer complaint of UI panel not responding, found failed UI control panel, I replaced panel, unit tested good."
Near Temple, TX 76502
Tyler
Job Details: 10/21/2020
COOKTOP WHIRLPOOL WCG97US0DS_ On site for cooktop that has two smaller flames on the top burners. Upon arrival I checked the offices and verified gas flow to the cooktop.
Near Austin, TX 78750
David
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to follow up on freezer issues. On arrival customer showed me they could not get the door open. Was able to force door open and found the slides are getting stuck after they chill. On previous visit I got all moisture out with a heat gun, but slides are not sliding well at all. Ordering new slides, brackets and retainers and a new door switch since it’s still got ice in it. Office to reschedule. ; ordrng 2 W11265130 (slide)s and 1 W11445850 (SWITCH) and 1 WPW10284682 (bracket) and 1 WPW10284683 (bracket) and 1 WPW10330991 (bracket) and 1 WPW10330993 (bracket)"
Near Burnet, TX 78611
James
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KBFN506ESS01 Arrived on site and found freezer and upper lights out in fresh food. Found upper right module has failed. Installed new and tested. All lights functioning properly. Job complete
Near Bartlett, TX 76511
Cliff
Job Details: 10/21/2020
DRYER GE GTD65GBSJ3WS Arrived on site to diagnose a dryer that is not turning on assistant Lee. Found corrosion on main board. Control will need to be replaced to complete repairs. ; ordrng 1 WE04X29097 (CONTROL)
Near Georgetown, TX 78633
Tyler
Job Details: 10/21/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site for cooktop that need a new grates. After installing necessary grates, was able to retest and find that pots and pans now sit level on top of cooktop. Call complete"
Near Kingsland, TX 78639
James
Job Details: 10/21/2020
WINE COOLER JENN-AIR JUWFL242HL00 Arrived on site and tested operation. Found chattering sound coming from unit after running for about 30 minutes. Pulled unit and found noise to be from compressor that is really hot to the touch. Unit is R600. Office to schedule return services ; ordrng 1 CNOTE (R600) and 1 CNOTE (2 HR LOCK RING) and 1 W10843121 (filter dryer) and 1 W11360594 (COMPRESSOR )
Near Austin, TX 78723
Matthew
Job Details: 10/21/2020
RANGE WHIRLPOOL WFC310S0EB3 "Arrived onsite to replace previously diagnosed parts. Replaced control, tested unit to 350 degrees, unit is functioning properly. Job complete"
Near Buda, TX 78610
Andrew
Job Details: 10/21/2020
DRYER WHIRLPOOL WED92HEFW1 "Arrived on site to test unit for running longer than expected. Found bad thermal fuse, replaced fuse and unit is heating properly. Found error code F4e3(restricted air flow). Erased error code and disconnected dryer vent and unit was venting properly. Ran Install Diagnostics and air flow results was a 0(bad) while hooked up to exterior venting. Informed customer she needs vent cleaned for unit to operate properly and to get vent cleared before operating unit to prevent further damage. Job complete."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/21/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for: Safety Range gas smell/oven not workingNo evidence of gas small upon entering home. Lit all 5 burners and found that center OVAL burner was not lighting all the way around causing gas to escape while flame was lit (see pic). Ordered the oval burner top for return and install. ; ordrng 1 W10298664 (burnr-top)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/21/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for: Safety Range gas smell/oven not workingNo evidence of gas small upon entering home. Lit all 5 burners and found that center OVAL burner was not lighting all the way around causing gas to escape while flame was lit (see pic). Ordered the oval burner top for return and install. ; ordrng 1 W10298664 (burnr-top)
Near Temple, TX 76502
Tyler
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator that had a LED lights not turning on all the way and also burnt out in the freezer. Upon arrival I found that the freezer LED had gone bad so I replace that bulb and found that all the other lights were functioning as designed once that lightbulb was replaced. Could not find any other issues with the fridge and unit is now functioning as designed call complete.
Near Austin, TX 78738
Richard
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived onsite for the refrigerator not cooling. During installation of new compressor found that the compressor has been dropped or something because it is damaged. Was not able to complete the sealed system repair. Put refrigerator back in it’s place and will need to order another compressor. ; ordrng 1 W11125124 (compressor)
Near Temple, TX 76502
Jonathan
Job Details: 10/21/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for a washing machine that’s not completing a cycle and Walt allow the unit to cancel out the current cycle. Inspected unit and work area. Attempted to get into service diagnostics but was unable to. Spoke with DW and was advised to check voltage going to the Saint Paul. Found 124 V going to the drain pump but the drain pump not running. Left it up unit and found the blue neutral wire removed from the connector. Re-connected blue wire to the connector and plugging it back in unit began to drain. Tested unit through several functions and unit is now working as designed. Call complete.
Near Austin, TX 78741
Kevin
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site and inspected refrigerator and found no ice production. Pulled ice bin out and found icemaker arm appears to be stuck in position. Moved arm and icemaker cycled immediately. Icemaker filled with water after cycling. Arm may have gotten stuck or icemaker motor may be going out.
Near Killeen, TX 76541
Al
Job Details: 10/21/2020
DISHWASHER JENN-AIR JDTSS247HS0 Arrived on site and inspected a newly replaced dishwasher not responding to touch.The customers son advised me they had an electrician come out and they were told the household wiring is too outdated to power the new dishwasher.He suggested the customer get the wiring fixed.Dishwasher is not the issue.I Called Whirlpool Techline and spoke with RICH SR#7729091098Called to document what was relayed to me.Job complete
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/21/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for Clothes come out very wet after wash cycle completesRan diagnostics and no error codes were displayed. Found connections on valve were loose. Washer operating as designed. Job completed.