Service History 234 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Round Rock, TX 78681

Paul

Job Details: 10/18/2022

"Arrived onsite for a washer that will not wash or spin. The customer states it only fills with water and drains. I checked stored error codes and had an F7E4, F6E3, and F0E5. I found the clutch had failed and the plastic tabs on half of the slider had broken off. I replaced the clutch and the slider. I leveled the washer. I tested the unit and found it working as designed. Call complete."

We serviced a

JENN-AIR OVEN

Model JJW2430IL00

Near Austin, TX 78717

Paul

Job Details: 10/18/2022

Arrived onsite for an oven making a lot of popping sounds as it heats up. I tested the oven with the customer and the oven is working as designed. I explained to the customer that it will make some crackling noise due to heat expansion and contraction when it heats and cools down. I also explained that there would be less sound after the oven has been used more and broken in. I answered all the questions on use and care that the customer had. Unit is working as designed. Call complete.

We serviced a

GE DISHWASHER

Model GDF640HGM2BB

Near Florence, TX 76527

Gerry C

Job Details: 10/18/2022

"Arrived to inspect drying issue. I discussed operation with the CX and advised them to reduce the amount of detergent, to 1/4 of the detergent reservoir. Service test mode, step 7, yielded no measurable current on the heater supply lines and there was no continuity of the element. I verified line VAC at the element connector. ordrng 1 WD05X30298 (Heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near New Braunfels, TX 78132

Andrew

Job Details: 10/18/2022

Arrived on site to test unit for loosing power intermittently. Was able to mimic issue and found power supply board receiving prover voltage(120vac) but not sending voltage to control when issue was present. Power supply board then randomly started working on its own. Also found UI lights are wearing and showing signs of failure. Recommend replacing UI and power supply. ; ordrng 1 W10865869 (UI)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near San Marcos, TX 78666

Kevin

Job Details: 10/18/2022

"Arrived on site and inspected refrigerator and found lighting series in freezer and one in fresh food section are all out. Replaced all LED modules here and in fresh food section and freezer is still out, took pictures. LED control module we needed to complete repair.; ordrng 1 W10830288 (LED control)"

We serviced a

JENN-AIR OVEN

Model JJW3830IM00

Near Austin, TX 78738

Leonardo

Job Details: 10/18/2022

Arrived on site to test unit for unit giving F2E1 error code. Found shorted keypad will need new console.; ordrng 1 W11451452 (Console)

We serviced a

WHIRLPOOL DRYER

Model WED8620HC0

Near Austin, TX 78757

David S

Job Details: 10/18/2022

"Arrived on site for dryer tripping the breaker. I inspected the unit and work area. I found the drum traveling vertically while spinning. I tested the control and found power being sent to the heating element while in standby moDE. ordrng 1 W11350209 (Control) and 1 4392067 (Repair kit)"

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HB

Near Austin, TX 78701

Wesley

Job Details: 10/18/2022

Arrived onsite and found the open door feature is not operating because the ejection motor will not actuate. Opened and found all wiring connected and secure from the control to the ejection motor. ordrng 1 W11559768 (Eject motor) and 1 W11497298 (Interlock assembly) and 1 W11416373 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS0

Near Georgetown, TX 78626

Maurice R

Job Details: 10/18/2022

"Arrived onsite for dishwasher not cleaning. On inspection Found error F7E1,could not get the door to latch. The latch is not latching correctly, put unit in diagnostics mode and the pump was not pumping water during wash cycle. Ordered parts. No water leaks detected during service; ordrng 1 W10574864 (Latch)"

We serviced a

GE RANGE

Model JB860SJ6SS

Near Georgetown, TX 78626

Maurice R

Job Details: 10/18/2022

Arrived onsite for display not working. On inspection the burners are working but the stove does not work. Tested all the voltage to the control board and all are good. Ordering a control board

We serviced a

LG WASHER

Model WT7300CV01

Near Seguin, TX 78155

Andrey

Job Details: 10/18/2022

"Arrived on site to test unit for no power, tested unit found control receiving 120VAC, exposed control and found a blown capacitor, verified with SW that the drain pump was good, will need PCB to fix unit, ordering control,office to reschedule ; ordrng 1 EBR86692723 (PCB)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Round Rock, TX 78664

Vincent

Job Details: 10/18/2022

"Arrived on site for washer, inspected unit and work area. CX complaint was washer making loud noises in agitation. Inspected unit and found the splutch kit bolt lose and broke the actuator. Replaced the parts under warranty. I then tested and found the basket out of round will need to replace basket and gearcase all at once ; ordrng 1 W10752719 (Basket) and 1 WPW10427633 (Belt cover)"

We serviced a

WHIRLPOOL WASHER

Model GSW9800PW0

Near Fort Hood, TX 76544

Tyler

Job Details: 10/18/2022

"Arrived on site for washer not completing cycles are functioning correctly. Upon arrival confirm complaint and upon further testing found that there was a failure in the door switch as well as the coupler starting to stretch out and tear, along with the agitator teeth and agitator assembly completely worn down to the bare minimum. Also found that gear case and basket drive assemblies were no longer grabbing onto the tub as needed and were free spinning in tub could be held during a full spin speed test. Will need office to order the following parts as well as being sent was previously sent motor coupler and safety switch. WP3951744 agitator. 3360629 gearcase; ordrng 1 WP3951744 (Agitator) and 1 3360629 (Gearcase) and 1 W10820043 (Basket drive)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO48QMB03

Near Austin, TX 78759

David S

Job Details: 10/18/2022

"Arrived on site for KitchenAid built in fridge not cooling. I inspected the unit and work area. I found a complete no cool in both sections. I could hear the evaporator working and moving air. I gained access to the compressor and found it not working. I found good voltage to the inverter but the inverter only outputting 30 hz, indicating a bad inverter. The customer also needs a fresh food section door gasket I installed the inverter and monitored temperature. I found the unit starting to cool down. ordrng 1 WP2266903 (Rc gasket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Georgetown, TX 78628

Maurice R

Job Details: 10/18/2022

"Arrived onsite for dishwasher with no power. On inspection there was power to unit. Took voltage at outlet 120, reading at DW junction box 120, reading at control board 120. Called tech support talked with Scott and we troubleshoot the unit. Came to the control board was bad. Talking with CX he said that there was water in the bottom of unit when this all started. He saw a F2 and F1 errors when display was working. Im ordering a pump assembly and a UI console. ; ordrng 1 W11460908 (Ui cover) and 1 W11462458 (Control board) and 1 W11460945 (Pump assembly)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near New Braunfels, TX 78132

Andrew

Job Details: 10/18/2022

"Arrived on site to test unit for oven light not turning off, not heating and cooling fan running. Found voltage to unit was correct. Unit is connected to WiFi. Ran diagnostics and found control not sending voltage to elements and oven sensor out of range. Recommend replacing controls, oven sensor and console. Customer stated he would be calling whirlpool and would contact us if service would no longer be necessary. ; ordrng 1 W11325603 (Microwave control) and 1 W10859573 (Oven sensor) and 1 W11297728 (Console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Kyle, TX 78640

Kevin

Job Details: 10/18/2022

"Arrived on site and found several gaskets are torn or tearing, also found left fresh food at door is drooping toward the center. Adjusted left hinge until door is closing better and spacing is correct. Will need to order all gaskets; ordrng 2 W10846057 (RC gaskets)s and 2 W10832386 (Pantry gasket)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, TX 78723

Matthew

Job Details: 10/18/2022

Arrived onsite to replace ice maker. Replaced ice maker and tested. Unit now completes harvest cycle however valve not energizing. Checked voltage at valve harness. Verified 120vac. Will need to order and replace valve. Office to reschedule ; ordrng 1 W11455388 (Valve)

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Dripping Springs, TX 78620

Scott

Job Details: 10/18/2022

"Arrived on site for washer not agitating or spinning . Ran diagnostics and got motor not reaching Rpm and locked rotor . Unit would only humming when in agitate or spin. Not able to remove stator bolt . Drilled bolt out . Found harness failed . Replaced gearcase ,slider , and stator and clutch . Will need to order lower harnes ,filter and control. Call to set return ; ordrng 1 W11130936 (Lower harness) and 1 W11112935 (Power cord) and 1 W11033573 (Filter) and 1 W11266006 (Control)"

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Dripping Springs, TX 78620

Leonardo

Job Details: 10/18/2022

Arrived on site to install new name plate and found name plate damaged. Ordering name plate office to reschedule ; ordrng 1 W10839793 (Nameplate)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS

Near Dripping Springs, TX 78620

Leonardo

Job Details: 10/18/2022

Arrived on site to replace console. Opened new box and console was damaged. Ordering new console office to reschedule ; ordrng 1 W11097777 (Console)

We serviced a

KITCHENAID COOKTOP

Model KICU509XBL00

Near Austin, TX 78758

David S

Job Details: 10/18/2022

Arrived on site to install a new module for KitchenAid Induction cooktop. I gained access to the model and replaced it with new. I powered the unit on and programmed the control. The UI was showing fault code f63 and c91. I could not find the codes in the tech sheet. I am ordering another module and the UI. Scheduled for Tuesday 10/25/22; ordrng 1 W10857232 (Module) and 1 WPW10396615 (UI)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78757

David S

Job Details: 10/18/2022

Arrived on site for whirlpool fridge having frost build up in freezer and the freezer light not working. I found the switch frozen shut. I also found the freezer door separating allowing a warm air leak. I am ordering the freezer door. The office will reschedule when we have eta on the part.; ordrng 1 12977880SQ (Fc door)

We serviced a

LG WASHER

Model WM3570HWA

Near Austin, TX 78703

Wesley

Job Details: 10/18/2022

"Arrived onsite and found control in box not the one intended. Verified the engineering digit, and reordered the correct control. ordrng 1 EBR80360702 (Main control)"

We serviced a

WHIRLPOOL DRYER

Model MED8630HW2

Near Round Rock, TX 78665

Maurice R

Job Details: 10/18/2022

Arrived onsite for dryer making noise and moisture in the control panel. On inspection found the the drum is out of round and the CX is using a foil vent hose. Tech support said that it is listed 2 in the installation manual not to use tin foil vent hose. CX will change out the vent hose. Ordering the drum. ; ordrng 1 W10541657 (Drum assembly)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Seguin, TX 78155

Andrey

Job Details: 10/18/2022

"Arrived on site to test unit for washer filling and not progressing in cycle, tested unit unit found basket bent on shaft causing extreme wobble, suspensions has failed, recommended replacing basket and suspensions, possibly gear case is damaged as well and will need to be replaced if needed, ordering basket, gear case and returning with suspension, office to reschedule ; ordrng 1 W10554251 (Basket assembly) and 1 W11454741 (Gear case)"

We serviced a

AMANA MICROWAVE

Model AMV2307PFS3

Near Waco, TX 76708

Jonathan M

Job Details: 10/18/2022

"Arrived on site for a microwave that is not powering on. Inspected unit and work area. Disassembled the unit and when I dropped the control, found the unit completely turning on. Heard a noise when pushing back the control and replaced all door switches. Still have the same issue. Check the cabin thermostat and found the wiring singed and the cavity thermostat bubbling. Unit will need new cavity thermostat for repair. Rescheduled customer to 10/25.; ordrng 1 W11224856 (Cavity Thermostat)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Whitney, TX 76692

Jonathan M

Job Details: 10/18/2022

Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. Did confirm the customers complaint and found the unit shutting off within five seconds after starting. Replaced the start device and tested the unit. Found the unit pulling 10.5 A when trying to start and then shutting off. The unit will need a new compressor and access valves for repair. Ordering parts and the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for at least three hours in return trip.; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Coupler) and 1 Wpw10143759 (Drier) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen)

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCC72EHL02

Near New Braunfels, TX 78132

Andrey

Job Details: 10/18/2022

"Arrived on site to test unit for leaking water from filter, tested unit found filter housing leaking, replaced housing advised customer to monitor and if water still leaking replaced filter, tested water pressure and found it at 76psi need pressure regulator to fix issue ordering parts office to reschedule ; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Line kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Hewitt, TX 76643

David Z

Job Details: 10/18/2022

"Arrived on site to diagnose refrigerator that was leaking in the icemaker. Found the fill tube was frozen over with a giant icicle coming out if it. Likely has a weeping valve causing a constant drip / back up. Ordering new valve, silicon to seal the drain tube at the cabinet, and icemaker. ordrng 1 W11546685 (Inlet Valve) and 1 W11546935 (Icemaker) and 1 Wp482338 (White Silicon)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Salado, TX 76571

Tyler

Job Details: 10/18/2022

"Arrived on site for washer not turning on, or completing cycles. Upon arrival confirmed issue and found ACU cracked/burnt up from drain pump shorting out. After getting autho i replaced ACU and drain motor. Found unit could cycle through settings as designed with no further failures or leaks. Call complete.; ordrng 1 W11396717 (Used from job 357435(drain motor)) and 1 W11419171 (Used from job# 357435(ACU))"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Temple, TX 76502

Tyler

Job Details: 10/18/2022

Arrived on site for washer not filling/completing cycles. Upon arrival confirmed issue and found 7e4 & f6e3 in diagnostics. Upon further inspection I found slider had failed leading to unit not sensing basket weight to continue cycles. Was able to reschedule customer for 10/21/22 to complete repairs with new slider. ordering W10734521.; ordrng 1 W10734521 (Slider)

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS20

Near San Marcos, TX 78666

Kevin

Job Details: 10/18/2022

"Arrived on site and Sound microwave will not start a cycle and F6E8 is shown on the display. replaced microwave appliance manager and oven appliance manager. After replacement nothing has changed, sent video to KB/service management. Plastic switch holder is broken on new harness, Will need to order all Relevant parts, schedule for two hours and replace everything.; ordrng 1 W11578959 (Magnetron) and 1 W11578579 (Inverter) and 1 W11578578 (Switc harness) and 1 W11188752 (Fuse) and 1 W11238401 (Transformer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Manor, TX 78653

Joe Z

Job Details: 10/18/2022

Arrived onsite for continued issues for Not Making Ice . Upon arrival inspected unit and ice bin is empty. Inspected ice maker and has no water. Found fill tube frozen for 3rd time. Contacted Techline for assistance. After series of checks at fill tube and UI. Found fill tube heater reads OL at UI. Tech recommends replacing Freezer door. Tech gave SR# 7734843037. Ordering FC door. Office to reschedule ; ordrng 1 LW11026425 (FC door)

We serviced a

WHIRLPOOL DOWNDRAFT

Model KXD4636YSS7

Near Austin, TX 78759

David S

Job Details: 10/18/2022

"Arrived on site to possibly install whirlpool provided part to the customer. I unboxed the part and found it to be the wrong trim piece. I toke pictures of the two parts next to each other, I toke a picture of box label. I verified model and serial number again. I am ordering a parts research.; ordrng 1 Partresearch (Part research, trim piece)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Austin, TX 78750

Paul

Job Details: 10/18/2022

Arrived onsite for a refrigerator to replace the previous diagnosed parts. The customer stated he had an appointment to be at around 11:15 and his wife needed to leave also so I am going to look at his other refrigerator to see what is needed for it and get him rescheduled. All 7 lights in the RC still need to be replaced. Marking all to use on return visit. Office to RS.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Austin, TX 78745

Matthew

Job Details: 10/18/2022

Arrived onsite for refrigerator not cooling in either section. Upon arrival inspected unit. Found internal light on and evap and ice box fans running. Found UI with no display and non responsive. Inspected compressor compartment and found compressor and condenser fan not running. Both are not receiving proper voltage. Ordering main board and UI. Office to reschedule ; ordrng 1 W11556912 (Control) and 1 W11556911 (UI)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Temple, TX 76502

Tyler

Job Details: 10/18/2022

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found temps over 55 in RC due to defrost issue. Found following results for thermistors Rc thermistor P5-1/2(6.21k), fc thermistor p5-3/4(11.92k), rc evap thermistor(buried in undefrosted ice) p8-3/4(13.01k). Called techline and spoke with Rob sr#7734843190. Was instructed to replace ui and rc evap harness after unit has had proper time to defrost manually.

We serviced a

WHIRLPOOL DRYER

Model WED6600VW0

Near Dripping Springs, TX 78620

Kevin

Job Details: 10/17/2022

"Arrived on site and inspected dryer and found cut off has failed, also found Lint shoot is blocked with a large lint buildup. Took pictures. after replacement dryer is working properly, took one picture, Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIA18PNLS4

Near Austin, TX 78738

Kevin

Job Details: 10/17/2022

"Arrived on site and inspected ice machine and found recirculating pump is running but there is not enough water in the reservoir and it is just pulling air. Found a slab of ice partially melted over cutting grid and another complete slab of ice behind it. Also found drain pump is dripping water. Removed drain pump completely reset all hoses and it is no longer dripping. Removed cutting grid and found large amount of calcium deposits keeping sheet of ice from sliding forward. Also found cutting grid connector is failing, took one picture. Also found evaporator thermistor is reading open so icemaker is only running in timed cycle.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN506ESS01

Near Wimberley, TX 78676

Andrew

Job Details: 10/17/2022

"Arrived on site and replaced LED modules per special project. Tested unit, unit now working as designed.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FKCH17F7HWC

Near Round Rock, TX 78681

Vincent

Job Details: 10/17/2022

"Arrived on site for freezer, inspected unit and work area. CX complaint was unit not freezing. Freezer is a dual setting unit it can be a Stan alone freezer or refrigerator. Found unit disassembled by CX. Tested amp draw and started at 1.2 amps and then it would drop to 0.92amp. Compressor was extremely hot. Frost pattern would start out good but about half way on the evaporator no frost would be shown. Unit would need a sealed system repair. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC1

Near Round Rock, TX 78681

David S

Job Details: 10/17/2022

"Arrived on site for Maytag washing machine leaking. I I inspected the unit and work area. I put the unit into diagnostics and found the inlet valve leaking. I installed a new inlet valve. I retested the unit and found it working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Leander, TX 78641

Vincent

Job Details: 10/17/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was unit not freezing or making ice. Inspected unit and found that someone had installed an access valve on the compressor. Tested temps FC 39? RC 41?. Connected my gauges to the compressor and the pressures showed to have possibly a leak on the sealed system. I also found a rust spot starting to show on the cabinet from lack of insulation. This unit is unrepairable. Leaks where observed during service.

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Austin, TX 78745

Scott

Job Details: 10/17/2022

"Arrived on site for washer door not opening . Powered unit up and door latch would just click and stayed locked . Ran diagnostics got latch error codes . Replaced latch . Ran diagnostics all checked Collected 343.64 AUTHO 3UR339. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Jarrell, TX 76537

David Z

Job Details: 10/17/2022

"Arrived on site to diagnose refrigerator intermittently freezing items, mostly deli drawer and by the vent. Examined unit and found Temps good at this time, however all shelves have items shoved against the back wall, causing cold pockets. Icemaker housing is not leaking cold air, thermistors are checking good, damper is operating as designed with no sign of failures. Advised customer that the obstructed channels are causing items to freeze, and anything placed in front of the vents will freeze. Unit working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model GU980SCGS3

Near Georgetown, TX 78628

Lou

Job Details: 10/17/2022

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found no water in the tub. I placed the unit in diagnostics and tested and it operated as designed. I removed the check valve and found a small washer and other debris inside. Removed the debris and retested and unit continues to operate as designed. No water leaks observed during service, job completed."

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US2A

Near Liberty Hill, TX 78642

Lou

Job Details: 10/17/2022

"Arrived on site to inspect dishwasher with no power. Upon further inspection, I attempted to test the unit and found the control panel did not respond. I checked voltage at the junction box and got no reading. I found a switch on the wall to the right of the unit and turned it on which provided 122V, but the unit continued to fail. I checked voltage at the control and got nothing. When I checked the harness at the junction box again, sparks came out of the wire nut for the neutral wire and I noticed the wire cover was a dark white and not bright. I cycled power to the unit and removed the wire nut and found the wires had shorted. I cut the wires back and re-wired the harnesses and cycled power, at which time, the unit came on. I tested the unit and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

KENMORE WASHER

Model 796.403189

Near Georgetown, TX 78628

Lou

Job Details: 10/17/2022

"Arrived on site to inspect washer bellow. Upon further inspection, I found the unit bellow dirty and customer requested to replace it. I removed and replaced the bellow and tested the unit in diagnostics. Unit is operating as designed. I made recommendations for use and care of the bellow & unit. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW9640XW00

Near Georgetown, TX 78628

Lou

Job Details: 10/17/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the bellow being torn, I removed and replaced the bellow and sealed the fill tube from the dispenser to the bellow and tested. Unit is operating as designed with no leaks. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Georgetown, TX 78628

Lou

Job Details: 10/17/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the mullion being damaged, I removed and replaced the mullion and placed some grease at the top hinge and pivot block and tested door operation. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Blanco, TX 78606

Andrey

Job Details: 10/17/2022

"Arrived on site to test unit for knocking noise, tested unit found failed gear case and slider rattling, replaced parts, ran unit through 3 diagnostics cycles with customer present, all components activating properly, no knocking and thumping noise present, no leaks detected job complete"

We serviced a

LG DRYER

Model DLE2516W

Near Austin, TX 78702

Wesley

Job Details: 10/17/2022

"Arrived onsite for noisy dryer operation and heating concerns. Found unit had airflow restriction. Once resolved the heating function resumed normal operation. For the noise, the rollers, the pulley assembly and a new belt. completed repair and tested unit. All checks good. Unit is now operating properly and smoothly."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Bastrop, TX 78602

Joe Z

Job Details: 10/17/2022

"Arrived onsite for Not Spinning or Wet Clothes at the End of the Cycle. Upon arrival, ran automatic cycle and all components operate correctly. Customer stated that the issue only happens when washing oversized blankets. Instructed customer about wash sizes and cycles. There is no repair to be made at this time. No leaks present at this time. Job complete .

We serviced a

WHIRLPOOL OVEN

Model RM235PXK

Near Austin, TX 78746

Matthew

Job Details: 10/17/2022

"Arrived onsite for oven door falling apart. Upon arrival inspected unit. Found door laying on floor in pieces. Was able to attach door glass and frame back together but trim holder and left hinge is failed. Door is very fragile. Recommended customer not use, or to use with extreme caution. Parts not available for older oven. Job complete.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Round Rock, TX 78664

Maurice R

Job Details: 10/17/2022

Arrived on site for washer previously diagnosed pats. On arrival installed the actuator in unit and tested. Tested unit in diagnostics mode and everything worked as designed. The unit is working as designed. No water leaks detected during service.

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2745FQ1

Near Waco, TX 76706

Jonathan M

Job Details: 10/17/2022

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the latch assembly and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Wimberley, TX 78676

Andrew

Job Details: 10/17/2022

Arrived on site to test unit for f9e1 error. Found tub had water and wires to drain pump were cut. Fixed wiring with spade connection. Unit working as designed. No leaks detected.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Driftwood, TX 78619

Andrew

Job Details: 10/17/2022

Arrived on site to test unit for lights not working properly. Replaced all 12 led modules per service pointer W11606409. Unit now working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC95EC0AS00

Near Wimberley, TX 78676

Andrew

Job Details: 10/17/2022

Arrived on site to test unit for not heating properly and error code f1e5(inverter board failure). Job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDM0

Near Austin, TX 78749

Leonardo

Job Details: 10/17/2022

Arrived on site to test unit for unit leaking. Test unit and found unit over sudsing even when no soap is out in there. Advised customer to run unit for 2-3 times with out soap to get rid of the old soap

We serviced a

MAYTAG REFRIGERATOR

Model MSD2454GRW

Near Austin, TX 78731

Paul

Job Details: 10/17/2022

Arrived onsite for a refrigerator leaking water out of the front at the bottom. I found the evaporator drain plugged with permagum. I removed the permagum and all the ice. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Manchaca, TX 78652

Matthew

Job Details: 10/17/2022

Arrived onsite for unit not cooling in either section. Upon arrival inspected unit. Found unit powered on but compressor not running. Verified 120 vac to inverter. Unit having compressor issues and will need compressor replacement. Need to contact claims department for possible coverage. Will notify customer of outcome.

We serviced a

MAYTAG WASHER

Model MFW9700SB1

Near Austin, TX 78731

Matthew

Job Details: 10/17/2022

Arrived onsite for washer leaking. Upon arrival inspected unit. Removed lower panel to inspect for leaks. Upon startup could see t steady drip coming from the door itself. Water is infiltrating the door and dripping down the frame of the cabinet. Larger loads or higher water levels will make the leaks worse. Can not guarantee a good repair at this time . Job complete

We serviced a

WHIRLPOOL FREEZER

Model KRFC302ESS06

Near Spicewood, TX 78669

Kevin

Job Details: 10/17/2022

"Are builder called in wrong refrigerator for service, the correct refrigerator is a different manufacture, job complete"

We serviced a

WHIRLPOOL RANGE

Model KFDC558JSS01

Near Spicewood, TX 78669

Kevin

Job Details: 10/17/2022

"Arrived on site and adjusted burner heads until the ignite within eight seconds, sent a short video to KB/service management. Disassembled and rebuilt and Replaced hinges on door. Door still does not sit flush with other door and when closing it is still uneven, door does close properly however and light turns off. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78739

Kevin

Job Details: 10/17/2022

"Arrived on site and inspected the dishwasher and found the left hinge spring has popped out of place, reset it and dishwasher door is now operating normally, job complete"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Austin, TX 78739

Kevin

Job Details: 10/17/2022

"Arrived on site and inspected washer and found gear case is leaking, replaced gear case, slider, and wash plate and it is now working properly, job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW0

Near Lago Vista, TX 78645

Vincent

Job Details: 10/17/2022

"Arrived on site for dishwasher, inspected unit and work area. Gained access to the heating element to replace the new and improved one. Tested unit after replacing, unit is now opens designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW08

Near Cedar Park, TX 78613

Vincent

Job Details: 10/17/2022

"Arrived on site for freezer, inspected unit and work area. Gained access to compressor and installed new one. Vacuumed the system and charged with R600 43g. Instructed CX to allow unit to cool for 24hrs before using. No leaks where observed during time of service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWQ04

Near Austin, TX 78741

Scott

Job Details: 10/17/2022

"Arrived on site for ice maker making too much ice . And crisper still freezing over on right side . Found bail arm on IM not attached, put arm pack into place . Also found freezer set to 7 . Reset back to recommended settings . No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2670XEM0

Near Round Rock, TX 78681

David S

Job Details: 10/17/2022

"Arrived on site for icemaker leaking. I inspected the unit and work area. I found the ice maker dripping water out during a fill. I replaced the icemaker, under the one year warranty. The unit is now working as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Cedar Park, TX 78613

Vincent

Job Details: 10/17/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was the icemaker making loud noises. Tested icemaker and when unit would call for water it would make loud noises at the valve. Replaced the valve and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Cedar Park, TX 78613

Vincent

Job Details: 10/17/2022

"Arrived on site for refrigerator, inspected unit and work area. Replaced right door and nameplate. Installed the original door gasket and tested. Job completed."

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Leander, TX 78641

Vincent

Job Details: 10/17/2022

"Arrived on site for washer, inspected unit and work area. CX complaint was unit not draining in specific cycles. Entered diagnostics and found error code F5E2 for lock failure. Tested unit and found it draining properly. Inspected drain hose and found it pushed in to the drain about 3 feet witch can cause unit to stop draining when theres excessive sud in the drain and not enough air to allow it to drain properly. Unit is operating as designed at this time. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Jarrell, TX 76537

David Z

Job Details: 10/17/2022

"Arrived on site to diagnose dryer that is not drying well / no heat. Tested unit and found I did have heat, but almost no airflow. Disconnected vent and ran unit and found unit is venting properly, indicating there is a large obstruction in the walls or vent. Advised to contact builder for assistance. Unit is working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Temple, TX 76504

David Z

Job Details: 10/17/2022

"Arrived on site to diagnose refrigerator that has an unusable UI / can't dispense water. Examined panel and found it is on, but none of the buttons respond. I checked the water dispenser paddle and found it was depressed some, and not able to swing out to reset position, causing the UI to lock. Replaced ice door assembly with dispenser paddles and retested. Found the UI responsive and the paddle isn't sticking anymore. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Jarrell, TX 76537

David Z

Job Details: 10/17/2022

"Arrived on site to diagnose refrigerator that was having issues dispensing ice, and leaking from ice door. Examined and tested unit and found the ice door was slow to close, and likely causing a significant air leak if it's not fully sealing. This would cause the ice to melt and stick on the chute. Replaced ice door assembly and tested. Found good seal. Unit working as designed. Call complete."

We serviced a

JENN-AIR RANGE

Model JGCP436HL00

Near Georgetown, TX 78628

Lou

Job Details: 10/17/2022

"Arrived on site to inspect cooktop burners not igniting properly. Upon further inspection, I tested all burners (6) and the front left and center burners took too long to ignite. I inspected the ports and adjusted and retested and they continued to fail. I removed and replaced the burner heads and retested. I adjusted the flames on all burners on the simmer modes and unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Leander, TX 78641

Lou

Job Details: 10/17/2022

"Arrived on site to inspect microwave light not turning off/on. Upon further inspection, I tested the unit and found it heating properly. I tested the venthood light and found it would not come on. Removed b cover and found the bulb not installed all the way into the socket. Screwed it in further and retested and found the light will turn on, but wont turn off. Inspected the main control and found the relay bad. Removed and replaced the main control and retested and unit is operating as designed. Job completed."

We serviced a

KENMORE DRYER

Model 110.6613241

Near Georgetown, TX 78628

Lou

Job Details: 10/17/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the interior light bulb and tested. Customer advised that the unit is not heating at all. I opened the unit door and pressed the door switch closed and tested. I found the heating element illuminating in the back left corner vent. I demonstrated for the customer and recommended they have the vents cleaned. No lint observed during service, job completed."

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Leander, TX 78641

Lou

Job Details: 10/17/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the thermal fuse and tested. Unit is operating as designed. I recommended the customer have their vents checked/cleaned and provided a referral due to the fuse going bad. No lint observed during service, job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Gatesville, TX 76528

Jonathan M

Job Details: 10/17/2022

"Arrived on site to install previously diagnosed parts. Found a crack on the filter dryer indicating a leak from the dryer. Went ahead and replace the compressor, dryer, and coupler and vacuum down the unit. The unit held pressure for 20 minutes without dropping pressure. Charge the unit up and found the unit cooling an operating as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Gatesville, TX 76528

Jonathan M

Job Details: 10/17/2022

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, dryer, and coupler and vacuumed the unit down to -31 psi. Unit health pressure for 20 minutes. Charged the unit up with R600 and found he unit operating and cooling as designed. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Wimberley, TX 78676

Andrey

Job Details: 10/17/2022

"Arrived on site to replace previously diagnosed inlet valve, line hose and pressure regulator, replaced parts, ran harvest and water fill, unit now filling proper amount of water, unit is running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Round Rock, TX 78664

Cliff

Job Details: 10/17/2022

"Arrived on site to replace previously ordered parts for dishwasher. Replaced tub, door panel, and in insulation blanket. Tested unit and all is working properly at this time. No leaks were found at time of service."

We serviced a

AMANA REFRIGERATOR

Model ASD2627KES

Near Spring Branch, TX 78070

Andrey

Job Details: 10/17/2022

"Arrived on site to test unit for leaking water, tested unit found ice maker fill tube has popped out from ice maker causing water to fill into freezer, secured tube properly ran diagnostics cycle with customer present, ice maker completed diagnostics cycle and filled with water with no issues or any leaks, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Wimberley, TX 78676

Andrew

Job Details: 10/17/2022

"Arrived on site to test unit for loose door handles. Tightened screws, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ02

Near Blanco, TX 78606

Andrey

Job Details: 10/17/2022

"Arrived on site to test unit for not dispensing ice, tested unit found ice container hoper broken, replaced ice bin, tested unit, unit is not functioning properly, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Canyon Lake, TX 78133

Andrey

Job Details: 10/17/2022

"Arrived on site to test unit for not spinning out clothes, tested unit found actuator not activating, replaced actuator, ran diagnostics cycle and found failed capacitor as well, replaced capacitor, ran diagnostics, all components are working properly, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Canyon Lake, TX 78133

Andrey

Job Details: 10/17/2022

"Arrived on site to to test unit for loose handles, tested unit found loose handles, removed handles and tightened stubs, installed handles, unit is now functioning properly, job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Austin, TX 78731

Matthew

Job Details: 10/17/2022

"Arrived onsite for washer making noise on spin cycle. Upon arrival inspected unit. Put unit in diagnostics and found stored error code for Oversuds, lock failure and long fill. Speaking to customer found amount of detergent needed on be reduced and long fill was due to water outage. Checked latch and all was functioning properly. Ran auto test and full speed spin to test for noises. Found no noises causing concern. Instructed customer on cycle selection and detergent use. Unit is functioning properly. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Kyle, TX 78640

Matthew

Job Details: 10/17/2022

"Arrived onsite for washer not agitating and stopping. Upon arrival inspected unit. Put unit in diagnostics and found stored error code 7/4 basket re-engagement failure, 6/3 ACU cannot heat MCU, 0/3 overload. Ran auto test and completed however during the switch from agitating to spin the slider kept popping. Eventually would engage and continue with test cycle. Ran normal load and unit would only slightly turn the agitator tower the display cycle complete. Basket would not engage and would not fill with water. Inspected underneath unit and found signs of oil spatter around cabinet. Also oil on rotor. Unit is under 2 yrs old. Customer will be reaching out to manufacturer for possible concession. If not notified customer that it is recommended to replace the Gearcase, control, clutch and slider. Customer to reach out depending on conversation with manufacturer. ."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Liberty Hill, TX 78642

Kimo

Job Details: 10/17/2022

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new center valve, burner head, caps and a new ignitor. And tested unit and found unit operating as designed. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Austin, TX 78744

Matthew

Job Details: 10/17/2022

"Arrived onsite to replace faulty latch. Replaced latch and tested. Unit is now functioning properly. Unit auto updated to date and time, shows unit is connected to WiFi. Customer may be having some issues with app. Gave customer WiFi division team contact info. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Marble Falls, TX 78654

Gerry C

Job Details: 10/17/2022

"Arrived to inspect no cool. I found the unit with only 2psi after balanced and pressurized to 140psi. I noted slow loss of pressure and checked the evaporators with leak solution and then filled the condensate pan and found no leaks. I isolated the Yoder and noted a loss of 5 psi in 17 minutes and contacted the tech line, tech Cliff. Advised of findings and tech confirmed a cabinet leak that cannot be repaired. SR# 7734838423. The CX will be contacted by the MFG. No leaks observed during service."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Austin, TX 78745

Scott

Job Details: 10/17/2022

Arrived on site and replaced element under special project. Ran diagnostics per whirlpool specs. No water leaks detected at time of service. Job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Liberty Hill, TX 78642

Kimo

Job Details: 10/17/2022

Arrived on site for a cooktop that had a warped top and Warped panel. Upon arrival I installed new panel and the new Cooktop and found that the fit was normal no gaps. Tested unit several times and found it operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Gatesville, TX 76528

Jonathan M

Job Details: 10/17/2022

Arrived on site for a refrigerator that has a broken icemaker. Inspected unit and work area. Did confirm the customers complaint and found the tray attach the icemaker had broken and fallen into the ice bucket. Went ahead and replaced the icemaker and round the unit through diagnostic testing. All tests ran as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Robinson, TX 76706

Jonathan M

Job Details: 10/17/2022

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Attempted to jump the icemaker and found that the motor would not turn. Check voltage to the icemaker and found proper voltage. Checked the outlet for polarity and found proper polarity. Replaced the icemaker and tested the unit. The unit began to harvest and fill as designed. Call complete.