We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Austin, TX 78746
Kevin
Job Details: 02/13/2023
"Arrived on site and inspected dryer and found no power showing. Washer and dryer are in an inset alcove and are difficult to access, took pictures. Disassemble dryer and found cut off, thermal fuse, and element are good. Replaced control board and control panel and dryer will now run. Airflow is showing restricted on meter and recommended to homeowner that vent to the exterior be cleaned/cleared by a service. job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Round Rock, TX 78665
Cliff
Job Details: 02/13/2023
Arrived on site to replace previously ordered parts for dishwasher. Replaced upper and third level sprayers. Cleaned lower sprayer and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Hewitt, TX 76643
Jonathan M
Job Details: 02/13/2023
"Arrived on site for a refrigerator that is not cooling the refrigerator section. Inspected unit and work area. Did confirm the customers complaint and found the freezer cooling but didnt notice the freezer section had a huge defrost issue. Ran the unit through diagnostics and did verify the damper door opening and closing. And the tests I found the defrost thermostat the issue at fault. Checked all other components and could not get the unit to run in a forced defrost. Gained access to the control and shed resistance through the bimetal and found it open. Did verify proper resistance from the orange wire to the white wire indicating a good circuit through the defrost heater but when checking resistance from the brown (defrost thermostat) wire to the neutral wire, it showed no resistance. Ordering the freezer harness and will return ; ordrng 1 W11260592 (Freezer harness)"
We serviced a
GE DRYER
Model GHDP490GF5WW
Near Georgetown, TX 78628
Lou
Job Details: 02/13/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit by opening the door and pressing the door switch closed and turning the unit on. I found the ignitor coming on but no gas being ignited. I tested the coils and found points 1-2 was at 1400 kohms, points 1-3 were open and points 4-5 were 1300. I tested ohms at the ignitor and its was at 110.5 ohms. I tested the thermostats and all were good.. I am ordering the valve assembly and scheduled return service. No gas leaks detected during service.; ordrng 1 WE11X20711 (Valve/coils assembly)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW0
Near Austin, TX 78750
Vincent
Job Details: 02/13/2023
"Arrived on site for dryer, inspected unit and work area. Customer complaint was dryer was not working from the freeze. Unit was displaying error code F3E3 gained access to test the thermistor and found a nest from some rotten in the exhaust tube. Cleaned out the nest. Tested the thermistor and showed open. Im ordering a new thermistor and return with element incase its needed.ordrng 1 WP8577274 (Thermistor) and 1 WP3387747 (Element)"
We serviced a
LG REFRIGERATOR
Model LFXS26973D
Near Georgetown, TX 78633
David Z
Job Details: 02/13/2023
"Arrived on site to diagnose refrigerator that was constantly dispensing ice or water, happens to both. Found if unit is unlocked and paddle is not pushed, unit just dispenses nonstop. I can not hear the switch clicking at all, likely due to a failed dispenser switch. Valve is good, but switch seems to have failed. Provided estimate for switch replacement (including other parts on the same track that may be broken). . Ordering parts, office to schedule when we have all parts. ; ordrng 1 6600JB3001C (Dispenser switch) and 1 ABN74298101 (Duct) and 1 MBG66024501 (Dispenser Paddle)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Copperas Cove, TX 76522
Gerry C
Job Details: 02/13/2023
"WRS325SDHZ00 Arrived to inspect no cool. The customer said the unit got warmer over time and they could hear a click periodically. I found the unit would not start and there was an audible sizzling sound from the start device. It drew 14 amps and then went into shutdown. I found the windings at 6.7 and 5.4, S to R was 10.5 and out of acceptable range for start device only replacement. The unit will require the compressor, service port and dye drier. I found no signs of refrigerant leaks and the evaporator is unlikely needed. Office to set service for sealed system replacement and schedule two hours. No leaks observed observed during service. ; ordrng 1 WP2188823 (Evaporator) and 1 W10309988 (Compressor Kit) and 1 WPW10143759 (Dye Drier) and 1 W10913906 (Service Port) and 1 2HoursSealedSystem (Sealed System Service)"
We serviced a
JENN-AIR COOKTOP
Model JGC8536ADB
Near Georgetown, TX 78628
David Z
Job Details: 02/13/2023
"Arrived on site to diagnose cooktop that was clicking/had trouble lighting front left burner. Examined unit and could not recreate the constant ignition. Front left burner was having trouble lighting. Found another company has replaced the burner head, also broke off a screw in the orifice holder. Advised customer that the orifices and burner caps need to be cleaned, and to using any cleaning product that gets liquid in the switches. Cleared orifice and cleaned/scraped burner cap to resolve slow lighting burner. Retested after cleaning orifices and caps and verified all burners are working properly and light easily. Repair completed."
We serviced a
MAYTAG DRYER
Model MEDB850YG2
Near Wimberley, TX 78676
Andrey
Job Details: 02/13/2023
"Arrived on site to test unit for no heat, tested unit found shorted heating element ; ordrng 1 WP8544771 (Heating element)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78738
Leonardo
Job Details: 02/13/2023
Arrived on site to test unit for oven display turning on and off. Test unit and found control board sending power out but display broken turning the display on and off. Will need new console ; ordrng 1 W11296171 (Console)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1816PS2
Near Copperas Cove, TX 76522
Gerry C
Job Details: 02/13/2023
"FFHT1816PS2 Arrived to inspect water coming out of RC. I found the RC door gasket was badly damaged along the lower 2/3 of the sealing area, closer to the hinge side and up the inner side a few inches. The drain tube assembly was clear and there was moderate frost within the evaporator area. The customer will defrost the unit for 48 hours prior to our return for the door gasket. No water connects to the unit ; ordrng 1 241872512 (RC Door Gasket)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR1835VF0
Near Hutto, TX 78634
Cliff
Job Details: 02/13/2023
Arrived on site to diagnose a refrigerator that is not cooling properly. Found condenser fan motor and evap fan motor failed. Both parts will need to be replaced to complete repairs and return date set; ordrng 1 5304530651 (Evap fan) and 1 5304519734 (Condenser fan)
We serviced a
KENMORE RANGE
Model 790.7815341
Near Austin, TX 78722
Matthew
Job Details: 02/13/2023
Arrived onsite for lower oven smoking when in use. Customer stated had a spillover and is now smoking. Disassembled and found lower burner panel with debris caked on. Tried cleaning but could not. Customer wants panel replaced. Customer will order part and wants us to install it. Scheduling for the 20th to replace part that customer ordered. Lower burner panel. Notified customer that we cannot warranty the part. Customer approved. Please confirm part arrival prior to appointment. ; O-emld tckt
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Kingsland, TX 78639
Maurice R
Job Details: 02/13/2023
Arrived onsite for IM not working. I found the IM did not pass the on board test. The Freezer UI was not working correctly when I was troubleshooting with WP tech. Installed new IM and retested and it passed the on board test. WP tech suggested to replace the UI. Ordering a FC UI. W11404237 office to reschedule when part arrive. ; ordrng 1 W11404237 (fc ui) and 1 W11234554 (IM)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Liberty Hill, TX 78642
Lou
Job Details: 02/13/2023
"Arrived on site to inspect microwave venthood light not turning off. Upon further inspection, I found the venthood light on and the original bulb had been replaced with an LED bulb. I tested the unit with the correct bulb and found the light continues to stay on even when the display shows the light to be turned off which indicates the control is bad and is providing a constant 120V. I am ordering the main control,and scheduled return service; ordrng 1 W11545876 (Main control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Highland Haven, TX 78654
Maurice R
Job Details: 02/13/2023
Arrived on site for a new refrigerator with damages. Found that the led lights were broken off from the crisper draw. The doors were not flush with each other and the vegetable drawer were touch at the top but they were 1/2 inches away each other at the bottom. Office to reschedule when parts arrive. No water leaks detected during service ; ordrng 1 W10917313 (Gasket) and 1 W11401419 (Crisper light) and 1 W11084821 (Frame) and 1 W11084818 (Cover)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Austin, TX 78737
Leonardo
Job Details: 02/13/2023
Arrived on site to replace boards and blowers. Replaced both boards and both blowers and lower oven still not working. Unit giving fan error code for lower fan. Ordering another fan office to reschedule ; ordrng 1 W11598119 (Blower lower)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 02/13/2023
Arrived on site to replace tub and customer said the consoe had stopped working again. Test unit and found cycle buttons not responding. Will order new console and control board and will do tube and console and control on return visit. ; ordrng 1 W11629914 (Control board) and 1 W11622500 (Console) and 1 2hour (2 hour)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78728
Vincent
Job Details: 02/13/2023
"Arrived on site for washer, inspected unit and work area. Customer complaint was not working. Tested unit and entered diagnostics and found bad latch. Im ordering the latch and returning .; ordrng 1 W11394572 (Latch)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Austin, TX 78731
Vincent
Job Details: 02/13/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was front left dual burner not working. At arrival customer had the oven in use I was unable to properly diagnose. Im ordering the infinite switch and burner. Scheduled customer to return and advised customer not to use unit within their time frame. ; ordrng 1 W11517959 (Left front element) and 1 WPW10434452 (Left front dual infinite)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78744
Matthew
Job Details: 02/13/2023
Arrived onsite to replace faulty components on washer. Upon disassembly found that damage also occurred on the motor. Ordering motor and replacement cam. Returning with all previously ordered parts. No eta on motor. Please reach out to customer when we have an eta. Office to reschedule ; ordrng 1 W11026785 (Motor) and 1 W10721967 (Cam)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Killeen, TX 76542
Tyler
Job Details: 02/13/2023
"Arrived on site for refrigerator not dispensing ice. Upon arrival confirmed issue and found auger motor threadin* and impeller both stripped. Rescheduled customer to complete repairs with new motor and impeller once motor, arrives in stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bastrop, TX 78602
Joe Z
Job Details: 02/13/2023
"Arrived on site for F7-E1 basket speed fault . Inspect bottom of unit and found cam has failed causing belt to fall off and cut through cover. Replaced cam and found motor pulley has failed due to bad positioning of belt. Also noticed agitator is warped and rubs basket. Need to Oder and replace agitator, belt , cover, and motor. Cannot test agitation or spin with out motor . Office to reschedule ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL03
Near Blanco, TX 78606
Andrey
Job Details: 02/13/2023
"Arrived on site to test unit for bent shelves, tested unit found all three shelves damaged, replaced middle shelve, ordering top and bottom as well, office to reschedule ; ordrng 1 W10906768 (Top shelf) and 1 W11262315 (Bottom shelf)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pflugerville, TX 78660
Cliff
Job Details: 02/13/2023
Arrived on site to diagnose a refrigerator with a damaged door. Found finis of stainless damaged under dispenser and fc door will need to be replaced to complete repairs. Office to set return appointment and customer understands extended wait for door. ; ordrng 1 W11566705 (Fc door)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Kyle, TX 78640
Andrew
Job Details: 02/13/2023
"Arrived on site to test unit for squeaking sound. Was unable to replicate issue. Found gearcase shaft did have a bit of excessive play. Recommend replacing gearcase, stator, pump and slider. Office to reschedule. ; ordrng 1 W10734521 (Slider) and 1 W11396717 (Drain pump)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS
Near Gatesville, TX 76528
Jonathan M
Job Details: 02/13/2023
Arrived on site for a cooktop that wont adjust the burners down to a low setting. Inspected unit and work area. Did confirm the customers complaint and found the burners higher than normal on a low setting. Checked all offices and found that the offices were correct. Check the regulator and did find that the regulator was proper and its setting. Went to adjust down the burners at the valves and found my clockmakers flat head was too short due to an extra long valve stem. Will need to return with a longer screwdriver to adjust the valve settings.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JBO
Near Del Valle, TX 78617
Joe Z
Job Details: 02/13/2023
Arrived onsite for front left burner not on operating correctly. Upon arrival test unit and only outer portion of left. Front element operates. Removed cooktop to inspect element and found middle connector of element is fractured. Need to replace left front element. Office to reschedule
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2I
Near Gatesville, TX 76528
Jonathan M
Job Details: 02/13/2023
"Arrived on site for an ice machine that is not making ice and is not filling up properly. Inspected unit and works area. Turn the unit into diagnostics and did confirm that the unit is having a hard time filling with water. Remove the filter and found similar poor water float coming into the unit. I went ahead and added a cup of water into the reservoir to make sure that everything else was working properly. Found that when the recirculation pump came on that water was not flowing up to the top of the evaporator plate. The customer advised that they had noticed that several different plastic parts had melted inside of their ice machine. I took a look inside of the ice machine and did verify that there were multiple parts that were melted. I called Whirlpool Techline and spoke to Kurt SR# 7735719319. He had me send him some photos of the unit and did advise that something was definitely wrong. He advised that because we are unable to get water into the system, there is no way of telling whether or not there are any other parts that are affected. He advised to replace all parts that were melted and to bring a recirculation pump and drain pump just in case. The office will need to contact the extended warranty about repairs due to potential ongoing problems and cost of repair. We will need authorization for an inlet water valve, recirculation pump, and all other parts that are ordered for the return trip. Ordering all parts and the office will need to contact the customer about a return date if authorization is given due to limited parts availability. ; ordrng 1 W11614100 (Water reservoir) and 1 W11033204 (Return tube) and 1 WP2185625 (Water slide reservoir) and 1 W10863947 (Recirculation Tube) and 1 2185523 (Water dispenser) and 1 W10489125 (Reservoir drain pump)"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Temple, TX 76501
Jonathan M
Job Details: 02/13/2023
Arrived on site for a refrigerator that is not dispensing ice or water. Inspected unit and work area. The customers also advised they have temperature concerns within the unit because they are noticing that the upper portions of both refrigerator and freezer are warm and the lower portions are cold. Found the evaporator fan not running. Did confirm the condenser and compressor were running. Gained access to the evaporator and found all connections were good. Temp to do unclip and re-clip the evaporator fan assembly and still had no movement from the evaporator fan. Found the issue with the icemaker dispensing was due to temperature and found the refrigerator water reservoir frozen causing the no water issue. I did advise the customer that it would be most beneficial for them to unplug their unit up until the next visit due to potential issues with a defrost on their evaporator. The customer advised that he does have another working refrigerator and will transfer stuff over until we get the new evaporator fan. Ordering the part in the office we need to contact the customer about our reschedule date due to the customers request for a later appointment time. ; ordrng 1 WP2315549 (Evaporator fan)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Pflugerville, TX 78660
Cliff
Job Details: 02/13/2023
Arrived on site to diagnose an oven that is not responding to user input. Found ui malfunctioning and it will need to be replaced to complete repairs. Office to set return appointment ; ordrng 1 W11296171 (Ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78744
Matthew
Job Details: 02/13/2023
"Arrived onsite for dishwasher gasket falling off. Upon arrival inspected unit. Found upper rack misaligned. The adjuster keeps making contact with the gasket and pulling it out of place. Ordering Gasket, upper rack , adjuster kit and rails. Office to reschedule ; ordrng 1 W10728863 (Upper rack) and 1 W10712395 (Adjuster kit) and 2 WP3385089 (Rail)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, TX 78628
David Z
Job Details: 02/13/2023
"Arrived on site to diagnose refrigerator making noise when door is opened, and sometimes when not. Noise only last about 20-30 seconds. Confirmed noise and traced to damper gears. Verified in test 3. Ordering damper control to resolve. Return visit set for 2/17. ; ordrng 1 WPW10479155 (Damper)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA01
Near Horseshoe Bay, TX 78657
Maurice R
Job Details: 02/13/2023
Arrived onsite to install previously diagnosed parts. Installed the main pump and tested unit. The unit ran for 20 minutes with no noise. Found that the drain hose was kinked and needs to be replaced. Ordering new drain hose; ordrng 1 W11572053 (Drain hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Austin, TX 78724
Joe Z
Job Details: 02/13/2023
"Arrived onsite for not cooling. Upon arrival, unit is hot in both boxes. Found the compressor would buzz then click. This is a R600 unit. Compressor is pulling 10 amps. Need to replace compressor. Ordering compressor, drip pan adhesive, nitrogen, R600 kit,access valve, and uv drier.; ordrng 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen)"
We serviced a
LG MICROWAVE
Model LMV2031ST/00
Near Cedar Park, TX 78613
Lou
Job Details: 02/13/2023
"Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit and it failed. I tested the HV fuse and found it bad. I removed the fuse and used my jumper to test and the unit continued to fail. Unit left unplugged for safety, job completed."
We serviced a
SAMSUNG WASHER
Model WF45R6300AV/US
Near Austin, TX 78721
Matthew
Job Details: 02/13/2023
Arrived onsite for washer with SC code. Unit not draining properly. Upon arrival inspected unit. Accessed drain pump and filter due to draining being intermittent. Manually drained water and found filter clogged with debris. Cleared filter and tested. Unit is now draining properly R499FC
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ2
Near Georgetown, TX 78633
David Z
Job Details: 02/13/2023
"Arrived on site to follow up on range that was not cooking properly. Recalibrated unit 20 per customer request. Unit was averaging 375 with calibration, but customer is ok with this. Unit now working as designed. CAll complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Round Rock, TX 78681
Vincent
Job Details: 02/13/2023
"Arrived on site for washer, inspected unit and work area. Customer complaint was its still doing the same since last visit. Entered diagnostics and found stored error F7E1. Fallowed the tech sheet and found a bad control. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78759
Vincent
Job Details: 02/13/2023
"Arrived on site for dryer, inspected unit and work area. Inspected unit and found bad connection at the wall outlet. Advised customer to replace outlet or make sure its still in good condition. Unit should be working as designed. Job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Austin, TX 78731
Vincent
Job Details: 02/13/2023
"Arrived on site for dishwasher, inspected unit and work area. Customer complaint was dishwasher not draining. Customer explained they installed a new garbage disposal. I found that the drain plug for the dishwasher was still on. I removed it and ran a diagnostics cycle and everything tested good. Unit is now operating as designed. Job completed.
We serviced a
WHIRLPOOL FREEZER
Model EEV163FW2
Near Round Rock, TX 78681
Paul
Job Details: 02/13/2023
Arrived onsite for a freezer not cooling. I found the compressor very hot and locked up mechanically. The unit is a R12 system and I explained to the customer that the compressor was bad
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78717
Paul
Job Details: 02/13/2023
Arrived onsite for a dishwasher that make a hissing noise when filling. Ms also stated they never see steam come out of the vent. I explained to the customer that the vent in this unit is open all the time so it has to be venting and I had the outer door off and it is clean and not restricted. I found the fill valve making a whistling sound when filling. . I replaced the valve and tested the machine. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Killeen, TX 76542
Tyler
Job Details: 02/13/2023
"Arrived on site for washer not starting. Upon arrival confirmed issue and found f5e1 in diagnostics. Found door latch failing to operate. I installed latch. Found unit working as designed with no leaks, call complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Copperas Cove, TX 76522
Gerry C
Job Details: 02/13/2023
"MVWC565FW1 Arrived to inspect noise and burnt odor while spinning. There were no stored error modes in service test mode and manual mode had agitate, but an odd sounding spin. I inspected the gear case area and found it had a severe seal rupture, flinging oil under the chassis and requiring the gear case, cam and belt assemblies
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C6XYY04
Near Georgetown, TX 78633
David Z
Job Details: 02/13/2023
"Arrived on site to diagnose refrigerator that was not cooling and clicking. Customer also mentioned unit was not dispensing ice and also leaving rust colored water in the RC. Found the water was due to the drip pan rusting out, and clogging drain. I tested a spare start device and found the compressor would kick on and ran fine. Advised we can clear the drain tube to get rid of the water buildup. Replaced start device and cleared drain tube. Verified proper pan drainage and left start device installed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5SVAXVQ00
Near Belton, TX 76513
Tyler
Job Details: 02/13/2023
Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue and found unit unplugged. Found condenser coils extremely dirty and start device failing. Used test starter and was able to successfully run unit for20 minutes with a steady .9 amp draw. Cleaned coils and found unit just med3d start device to run compressor efficiently.Found unit cooling as designed after 39 minutes run time. Informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL WASHER
Model WFW9750WR01
Near Blanco, TX 78606
Andrey
Job Details: 02/13/2023
"Arrived on site to test unit for excessive shaking and plastic in tub, tested unit found failed bearing on tub causing basket to wobble and rub against plastic housing cutting chunks off,
We serviced a
MAYTAG WASHER
Model MVWB980BW0
Near Johnson City, TX 78636
Andrey
Job Details: 02/13/2023
"Arrived on site to test unit for operation issues, customer stated that unit has been getting and UL error code, tested unit found rear suspension shot, customer accepted replaced suspension, tested unit , unit is now running as designed, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Wimberley, TX 78676
Andrey
Job Details: 02/13/2023
"Arrived on site to test unit for no power, tested unit found unit has no voltage in terminal block and no voltage in outlet, attempted to locate breaker, with no success, advised customer to resolve issue, at this time job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6DS00
Near Austin, TX 78739
Kevin
Job Details: 02/13/2023
"Arrived on site and inspected cooktop and found left front valve is loose, And Gromit has fallen through and is sitting on top of harness switch after tightening it bubble solutioned all connections and did not find any issues or leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Lakeway, TX 78734
Luis
Job Details: 02/13/2023
"Arrived on site for no,ice. Attempted to force cycle icemaker not running through a forced cycle diagnosed a defective icemaker,replaced icemaker powered unit on icemaker ran through a cycle and filled with water
We serviced a
WHIRLPOOL DISHWASHER
Model GU2475XTVYO
Near Cedar Park, TX 78613
Kimo
Job Details: 02/10/2023
"Arrived onsite for a DW in need of inspection after lightning strike. Upon inspection I found that the unit was operating as designed. It filled, the wash motor spun. The drain pump pumped the water out, and the heating circuit tested good. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model KMHC319ESS4
Near Cedar Park, TX 78613
Kimo
Job Details: 02/10/2023
"Arrived onsite for a MW that is in need of installation after lightning strike. Upon inspection I found that all functions work but the the door doesnt recognize that its closed at times
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Cedar Park, TX 78613
Kimo
Job Details: 02/10/2023
Arrived onsite for a stacked washer dryer that will not dry cloths and the washer will only turn on when the dryer is on. Upon arrival I tested the power at the wall and found that the outlet was only producing 120v but there should be 240v there.
We serviced a
SAMSUNG DRYER
Model DV48J7770EP/A2
Near Cedar Park, TX 78613
Kimo
Job Details: 02/10/2023
Arrived onsite for a dryer the will not tumble or heat. Upon inspection I found that the belt and pulley were broken. I installed the new parts and tested the unit several times and found that the unit is now operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model Wdf520padm7
Near Leander, TX 78641
Kimo
Job Details: 02/10/2023
"Arrived onsite for and DW that is not draining. Upon inspection I found that drain hose clear and all other functions operating. I removed the drain pump and found that the was a peace of glass stuck in the impeller I inspected the pump for and damaged and found none, I reinstalled the pump and tested the unit several times and found unit operating as designed no leaks.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Dripping Springs, TX 78620
Kevin
Job Details: 02/10/2023
"Arrived on site and inspected washer and did not find any issues. Noise customer was hearing was a set of keys they found after a wash cycle. Ran all functions in diagnostic cycle and everything checks good
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Dripping Springs, TX 78620
Kevin
Job Details: 02/10/2023
"Arrived on site and inspected dryer and found belt has broken. After replacement dryer is working properly. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Austin, TX 78759
Vincent
Job Details: 02/10/2023
"Arrived on site for dishwasher, inspected unit and work area. Customer had water line installed. I gained access to the valve and removed it and there was lots of calcium breaking apart from the water heater. I advised customer that it was continue to do the same even after replacing the water line and valve because calcium is coming trough. No leaks observed during service. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model YWMH76719CS0
Near Dale, TX 78616
Andrey
Job Details: 02/10/2023
"Arrived on site to test unit for door error,tested unit found top inter lock broken, replaced part, tested unit unit now running as designed, job complete"
We serviced a
WHIRLPOOL VENTHOOD
Model UXL6036YSS0
Near Austin, TX 78738
Kevin
Job Details: 02/10/2023
"Arrived on site and Replaced blower motor diagnosed on previous visit, after replacement also found switches in control box were flipped. After resetting their location properly vent hood is now working correctly
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Lakeway, TX 78738
Kevin
Job Details: 02/10/2023
"Arrived on site and inspected washer and found no excessive noise during diagnostic cycle, inspected blower assembly and found gear case is leaking oil.
We serviced a
WHIRLPOOL RANGE
Model WCE77US0HS01
Near New Braunfels, TX 78130
Andrew
Job Details: 02/10/2023
Arrived on site and replaced LR infinite switch. Unit now working as designed. Cust to repair faulty breaker per Techline. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ1
Near Georgetown, TX 78628
Lou
Job Details: 02/10/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the unit door handle being broken and the inner door trim being cracked, I removed and replaced the microwave door and tested. Unit is operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Lou
Job Details: 02/10/2023
"Arrived on site to inspect dishwasher with no power. Upon further inspection, I attempted to test the unit and the control panel would not respond. I found the unit plugged in so I tested the harness at the junction box and found no power. Tested the outlet and found no power there. Inspected the breaker and found it to be a GFCI breaker. Tested the breaker and it failed to trip. Once I was able to get the breaker to trip, I found my outlet tester lit up. I found the unit powered on and placed it in diagnostics showing no error codes. Tested the unit and it is operating as designed No water leaks observed during service, job completed."
We serviced a
KENMORE DRYER
Model 110.698228
Near Georgetown, TX 78633
Lou
Job Details: 02/10/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, I removed the bottom front panel and tested the unit and found the element not coming on. I tested the element and found it open. I disassembled the unit and removed the element and found the middle metal plate badly warped and cracked and the coils broken (photo). Also found the rollers and tension pulley not operating properly and the belt badly frayed. I removed and replaced the rollers, tension pulley, element and belt and cleaned the unit (before/after photos) and reassembled and tested. Unit is operating as designed. No lint observed at the end of service, job completed."
We serviced a
MAYTAG DRYER
Model MEDE251YL0
Near Georgetown, TX 78633
Lou
Job Details: 02/10/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and the element never came on. Using my vent test kit, I tested the airflow to the unit and the first two tests failed (photos). I tested again with the vent tube at the back of the unit removed and the unit passed. I disassembled the unit and inspected the element and found it badly worn (photo). Also found the unit full of lint and the rollers and tension pulley were worn. Also found the drive belt badly worn I removed and replaced all mentioned parts and cleaned the unit (before/after photos) and reassembled the unit. Tested the unit and it is operating as designed. I recommended the customer have someone check/clean the vents before using the unit as the unit will fail again if the vents arent cleaned. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HB2
Near Austin, TX 78735
Leonardo
Job Details: 02/10/2023
Arrived on site to test unit for unit making loud noise. Test unit and found bad magnetron capacitor and diode. Replaced all aparts. Test unit and unit test good job complete.
We serviced a
JENN-AIR OVEN
Model JJW2430DS01
Near Austin, TX 78704
Leonardo
Job Details: 02/10/2023
Arrived on site to test unit and found shorted key pad. Customer got jenair and got a concession for parts.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNZS0
Near Austin, TX 78731
Luis
Job Details: 02/10/2023
"Arrived on site for water leaking. Removed kickplate found no leaks at valve,found water on back wall,removed unit from enclosure found water leaking from water line source,removed defective water line installed new water line had water turned back on no leaks at line,reinstalled unit checked water drainage good no leaks. used 1 Wx08x10006 (Water line) from stock"
We serviced a
KITCHENAID OVEN
Model KEBS107SSS02
Near Austin, TX 78734
Scott
Job Details: 02/10/2023
"Arrived on site for broiler not working . Found element burned thru .. Replaced element . Ran preheat all checked normal.
We serviced a
WHIRLPOOL WASHER
Model Wtw4955hw1
Near Temple, TX 76504
Jonathan M
Job Details: 02/10/2023
"Arrived on site for a washing machine that is making a grinding sound as it spins. Inspected unit and work area. Did confirm the customers complaint after running the unit through a drain in span. Found the cam was stripping. Check underneath the unit and did not find any evidence of issues with the actuator or gear case. Also found the belt had been stretched out and could use a replacement. Replaced the cam and belt and tested the unit. The unit began to work and operate as designed.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Kempner, TX 76539
Tyler
Job Details: 02/10/2023
Arrived on site for washer not functioning correctly. Upon arrival confirmed issue and found unit showing rotate to cycle error on all settings. Tried reset based on service pointer but it didnt work. I made repair. Found unit functioning on all settings as designed without failure call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PVEXWS06
Near Belton, TX 76513
Jonathan M
Job Details: 02/10/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the thermostat and test of the unit. He began to cool and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near Austin, TX 78745
Leonardo
Job Details: 02/10/2023
Arrived on site to test unit for not heating. Test unit and found F7E1 error. Turned heating element on manually and heating element working correctly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Gerry C
Job Details: 02/10/2023
"WDF330PAHS3 Arrived to inspect no water entering unit. I entered service test mode and found 6-2 error stored in memory. I found there was line VAC to the valve, but upon testing, the solenoid showed electrically open. I removed and replaced the valve and tested. All functions returned to normal and the unit operated as designed. I allowed the machine to complete a service mode test. No leaks observed during service.
We serviced a
WHIRLPOOL DRYER
Model WED5700AC0
Near Austin, TX 78729
Vincent
Job Details: 02/10/2023
"Arrived on site for dryer, inspected unit and work area. Customers complaint that there was a nail at one point on between the drum and seal. Took unit apart and found nothing stuck. I advised customer to clean unit. Used shop vac and clean out all hair and dust. Reassembled and tested. Unit is now operating as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Austin, TX 78704
Matthew
Job Details: 02/10/2023
Arrived onsite for ice machine making only thin sheets of ice. Upon arrival inspected unit. Found unit was receiving only half of required water from supply. Found valve is restricted. Replaced valve and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Austin, TX 78745
Joe Z
Job Details: 02/10/2023
Arrived onsite for icemaker not working. Upon arrival test Icemaker and not responding. Need to replace icemaker . Replaced icemaker and unit is operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KDRS467VSS04
Near New Braunfels, TX 78132
Andrew
Job Details: 02/10/2023
Arrived on site to test range for clicking. Found outer simmer orifices on LF and RF burners were clogged. Cleared restriction and unit is now working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Austin, TX 78750
Vincent
Job Details: 02/10/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was water leaking. I took temps RC 32? FC 0? customer had a previous company that said it needed a compressor because it was leaking water. Inspected unit and found the drain tube clogged and also found the drip pan in the freezer clogged with dust and dog hair. I also filled external drain pan to check for cracks and found nothing. Little ice build up on evaporator, used my steamer to remove ice.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78737
Luis
Job Details: 02/10/2023
Arrived on site. Found defective freezer led module per service pointer installed updated led module. Autho S191AQ ; used 1 W11601311 (Led module) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Kyle, TX 78640
Andrey
Job Details: 02/10/2023
"Arrived on site to test unit for not washing, tested unit found wash motor not engaging, replaced wash motor, tested unit, unit now functioning properly, no leaks detected job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Austin, TX 78724
Joe Z
Job Details: 02/10/2023
Arrived onsite for SAFTEY leaks gas. Upon arrival inspected unit and is not leaking gas. Customer mentioned that when knobs are turned that the burners are not lighting creating gas to just run. Found cook top with cooking oil spilled all over cooktop and burners. Clean burner heads and electrodes. And all burners operate as designed. Advised to customer to keep a area of burners free of oil and debris because can catch fire and also restrict burners from operating. Contacted Saftey team with findings. Got SR# 7735630243. Job complete
We serviced a
GE DISHWASHER
Model GSD2100V50CC
Near Cedar Park, TX 78613
Kimo
Job Details: 02/10/2023
Arrived onsite for a DW with a knob that would bit turn this motor when attempting to chose a cycle. Upon arrival I found that I was able to select a cycle with no issues. I left the unit running and advised the customer to call me if any issues arise like not being able to select cycles again. Cx did not contact me which leads me to believe that the unit is operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78723
Paul
Job Details: 02/10/2023
"Arrived onsite for a refrigerator to replace previous diagnosed parts. I confirmed the compressor was locked up. I found the system charged and evacuated it. I replaced the compressor, installed a drier and a access valve on the compressor. I vacuumed the system and charged it with 68 grams of R600. I tested the unit and found it working as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78754
Paul
Job Details: 02/10/2023
Arrived onsite for a microwave that is not heating properly. I tested the microwave and found the magnetron putting out 1000 watts and working as designed. I went over use and care and using the second level rack with the customer. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78754
Paul
Job Details: 02/10/2023
Arrived onsite for a range with the low flames too high. I found the low flame setting a lot higher than simmer on the two large burners. I adjusted the low flame setting and checked the orifices for being clean. The orifices check good. The customer also stated the oven was burning every thing and especially bread and bake goods. I found the oven running 15 degrees hot. I calibrated the oven and its cycling between 345-355 degrees. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt138ffdm01
Near Manor, TX 78653
Matthew
Job Details: 02/10/2023
"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and powered unit. Compressor is pumping. Customer to monitor temperature. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0JS3
Near Manor, TX 78653
Matthew
Job Details: 02/10/2023
Arrived onsite for front left burner issues. Upon arrival inspected unit. Found failed front left switch. Replaced infinity switch. Tested unit and unit is functioning properly. Both individual and dual burner is working and is cycling. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Kyle, TX 78640
Andrey
Job Details: 02/10/2023
"Arrived on site to test unit for no cool, tested unit found compressor pulling 7.8 amps and not starting, replaced start device and capacitor, tested, compressor started pulling .7 amps, but noticed evaporator fan not engaging, exposed evaporator found and good frost pattern, fan receiving 120VAC but not starting, customer stated that they have not heard the fan run since day one, replaced fan motor from job 369201, fan engaged, advised customer to put a bottle of water in freezer, when it freezes it will be a good time to load items, unit is now running as designed job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Niederwald, TX 78640
Andrey
Job Details: 02/10/2023
"Arrived on site to test unit for lid, locked wont open, tested unit found unit has water and pump not engaging, inspected drain pump and found a loose connection, secured connections and tested, unit is now functioning properly, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Dripping Springs, TX 78620
Kevin
Job Details: 02/10/2023
"Arrived on site and inspected washer and found drain pump is clogged. After clearing drain pump ran test 12 and it is now working properly, job complete"
We serviced a
GE REFRIGERATOR
Model GYE22GYNGFS
Near Temple, TX 76502
David Z
Job Details: 02/10/2023
"Arrived on site to repair sealed system due to failed compressor. Pierced system and found 26 psi pressure present. Checked for UV dye and found none. Evacuated system and replaced compressor and dryer. Vacuumed unit and verified proper pressures and vacuum held. Charged to 60g per mfr specs. Tested unit and verified compressor is on and running properly, unit cooling. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Belton, TX 76513
David Z
Job Details: 02/10/2023
Arrived on site to install new turntable motor to resolve grinding noise. Ran unit and verified no abnormal sounds present. CAll complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78738
Kevin
Job Details: 02/10/2023
"Arrived on site and inspected washer and found it is unplugged, after reconnecting the power Drain pump is running constantly. Disconnected power again and replaced control board and ran a calibration cycle and then an automatic test cycle and both completed properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Killeen, TX 76542
David Z
Job Details: 02/10/2023
Arrived on site to install new splutch and belt to resolve grinding noises. Installed parts and ran unit with a load of towels. Found no further abnormal noises present. Unit working as designed. Advised on proper load sizes to reduce stress on lower end. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Buda, TX 78610
Leonardo
Job Details: 02/10/2023
Arrived on site to test unit for F1E1 error internal board. Replaced control board test unit and unit test good job complete.
We serviced a
KITCHENAID OVEN
Model KOCE500ESS11
Near Georgetown, TX 78633
Lou
Job Details: 02/10/2023
"Arrived on site to inspect oven temps. Upon further inspection, the customer had tested the unit themselves using a multimeter with thermal lead and provided a chart of their readings compared to a second oven in the home. I advised the customer that the units will have different temps readings but both will average out close to the set preheat temp. Reading the charts, I found the unit in question would reach preheat temp of 350 after approximately 30 mins which would give it the extra 15-20 mins after preheat as the manufacturer recommends. I tested the unit in bake at 350 degrees and at preheat I cancelled the bake and placed the unit in diagnostics and checked the temp reading on the display which showed 381. I advised the customer that the unit will reach preheat quicker due to the sensor being right at the broil element and the broil is cycling with the bake element and convection during preheat. Comparing to the 2nd unit, I recommended they still allow an extra 15-20 mins after preheat before placing food inside. Based off the customers analysis and my testing, the unit is operating as designed. No repairs needed, job completed."