"Arrived on sitw for refrigerator still not making or dispensing ice. On arrival confirmed issue and inspected harness under door and found 3 wires that had been missed on the first trip. Repaired wiring and found du it would dispense and make ice as designed with no leaks, call complete"

Arrived on site for unit tripping breaker. Inspected unit found proper voltage also checked terminal block for proper connection. Ran bake cycle to 400 degrees as well as broil 400 degrees. Unit did not trip breaker. Ran bake cycle ot 500 degrees and allowed burn off monitored unit for 1 hr unit still did not trip breaker. Unit is functioning properly and as designed to builder will monitor

"Arrived onsite for range with gas smell. Customer stated that the odor was during use of oven and recently with the cooktop. On arrival gas supply was not turned off. No signs of leak while idle. Tested cootop and oven and no red flags suggesting a leak of improper burn of gas. Flame Length, color and consistency were good. Customer also has carbon monoxide detectors installed and are not triggering. Unit is functioning properly. Documented with safety team SR#7740937356."

"Arrived on site for washer still shutting off and or starting bye its self . Ran diagnostics 10-3, 2-1,5-1 error codes found . Unit passed test wash . Got 10-3 error code at end of diagnostics. Found moisture building up on vent fan . Ordering vent , recommend replacing controls due to moisture buildup up in inner door . No water leaks detected at time of service return 2/28 . ; ordrng 1 W11682810 (Vent)"

"Arrived onsite and found unit operating with clogged drain line. Repaired by clearing drain and prescribing preventative maintenance. Replaced missing rack stops. Unit is now operating as designed. WPW10082861 x2; ordrng 2 WPW10082861 (Rack stop (WP REPLENISH))s, used 2 WPW10082861 ( Rack stop) from stock"

"Arrived on site to test unit for noise. Upon arrival customer stated unit makes noise during spin. Gained access to internal components and found failed roller bearings. Replaced roller bearings, belt and pulley wheel using the repair kit (4392067). Tested unit, noise has been eliminated and unit is now running as designed, job complete."

"Arrived on site to install previously diagnosed and ordered parts. I installed the fuses and the interlocks and tested the unit. The unit blew one fuse still. I checked the inverter and found that it had been shorted. I replaced the fuse again and the inverter and verified that the magnetron is in good condition. I tested the microwave, and it is now operating as designed. W10915651 W11325604 W11356970 W11188752 WPW10017410"

"On a rival verify complaint of the union going off-balance, the visual inspection of the unit shows that the tub is wobbling attempted to love a unit and was unsuccessful. Suspensions are good. Visual inspection of the gear case shows. No signs of oil, leaking or issues with the shaft.Spludge, belt and all underside components are all in good condition. Remove agitator and attempted to reseet. Hub tub still wobbles ordering hub to return. OrderingW10528947 reschedule for 2/26; ordrng 1 W10528947 (Hub)"

"MVW7232HC2 Arrived on site for a washer that is off balance. On arrival, the client confirmed issue washer was off balance when I arrived. I checked the suspension they are in great condition. Checked for any error codes none came up.looked understand product everything looks great except right back leg was extended way too much . I adjusted both back legs evenly. I calibrated product and ran diagnostic mode product working as its designed. I ran product in customer mode under spin and drain only product works as it's designed. When I arrived I did notice client had only one towel in the basket washed . Recommend to client to wash more then one item because that can throw it off balance. No parts installed today."

"Arrived on site for customer complaint of unit not producing ice. Found no power getting to water valve in diagnostic test. I disconnected recirculating pump and ran diagnostic test again, found no power getting to pump. Ordering control, and harness. Customer not available the 26th of Feb or the 5th of March. ; ordrng 1 W11034363 (Control) and 1 W11126268 (Harness)"

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed and is getting water. Inspected behind the toeplate and found no issues. No parts installed and no water leaks observed during service, job completed. No one available to sign for receipt."

Arrived onsite for unit making loud banging. I found the suspension to be stretched causing the basket to hit the side of the washer making the noise. The suspension is bad and when I inspected the tub ring I found damage to be present due to the banging. No gearcase oilsighted at time of service. Will need to order the suspension and tub ring. Office will need to RS as the tub ring is showing out of stock. Ordering W11130362 Suspension and W10849477 Tub ring. No leaks present; ordrng 1 W11130362 (Suspension) and 1 W10849477 (Tub ring)

Arrived on site for range not working . Burners and oven are not heating . Ran voltage checks at terminal block and found range is only getting one leg of voltage . Advised customer to have electrican look at outlet and breaker. No parts installed . Job complete

"Arrived on site to diagnose refrigerator losing cool aje not dispensing ice or water. Tested dispenser panel and found panel was locked. Unlocked panel and ran. Found paddles working properly. I did find the unit was not cooling. Fans were off and compressor was off, indicating a likely failure in the defrost control or the thermostat. I smacked the panel and compressor came on. I replaced the defrost control and thermostat to resolve, since i also saw a little black soot under both parts. Tested unit and verified cooling present and working as designed. Parts used - WPW10366605, WP2315562."

"Arrived on site to inspect microwave wall oven combo with the microwave door not closing. Upon further inspection, the customer demonstrated opening and closing the microwave door and found the customer is gently closing the door and it's not fully engaging the door switch. I demonstrated to the customer how the unit door should close in a slamming motion, which is how the manufacturer describes allowing the door to close in order to engage the switches properly. I tested the unit and it is operating as designed. The customer advised that, out of nowhere, the unit will chime as if it has turned off. I could not duplicate the complaint and recommended that the customer monitor the unit and if it continues to operate without them pressing any keys to call it in for service. Unit is currently operating as designed, job completed."

MER7700LZ3 Arrived on site for a range burners not working. On arrival I found product powers on but no heat at all. Further inspection found power cord has been burned i uploaded photo. I will be ordering main wireharness and terminal block and rescheduleing 2/24/25 . Client said they are purchasing their own power cord. Returning parts just in case needed. ; ordrng 1 WPW10245259 (Terminal block) and 1 W11750758 (Wireharness main)

Arrived on site for refrigerator leaking water. On arrival confirmed issue and found water trails leading to a cracked in res. Replaced res w11613294. Tested 7nit and found no leaks. Also took photos of water damage from prior to diagnostic or repair. U it now w9rks as designed. Call complete

"Arrived on site for cooling issue. Per customer fresh food lost cool and then freezer warmed up,unit cooling at times of visit. Removed evaporator cover found some ice build up on upper section,found brown power lead to heater would slip out of harness. Removed ice build up,replaced heater,thermistor and control box. W11650661,wpw10384183,w11546690"

On arrival verified complaint of unit it not running. Ran error codes and found 7e1 f10e2 f9e1 this is dictates drain issue and a wash motor issue. Ran diag cycle and confirmed firmed wash motor is not activating. on i spection found another of debris under unit and advised customer of the possibility of damage to property. Customer signed waiver. Further inspection of unit shows water inlet is full of debris causing drain issues. Ordering water inlet assy and will need to replace inlet assy and sump on return. Reschedule for ; ordrng 1 W11535094 (Water inlet assy)

"On arrival verified complaint of air code F 7E one on inspection found that the actuator is damaged and not registering correctly replace actuator and saw some evidence of rust on the gear case ran spin test in diag mode and found that the gear case is completely blown. Attempted to remove agitator in bolt and was unable to do so. Spray it down with WD40 rust breaker to allow for separation of bolt on return if not possible. Ordering agitator and bolt for replacement. Installed w11481722 ordering agitator W11550891, bolt W10752187 reschedule for 2/26; ordrng 1 W10752187 (Bolt) and 1 W11550891 (Agitator)"

"WRQA59CNKZ00 Arrived on site for unit making rattling noise. Upon arrival, customer present video recording of noise and it sounds like 2 metal points rubbing. Proceeded to check compressor area and found 2 points where aluminum lines are touching. Continued to add W11113654 sound pads (3) and re tested. Ran a diagnostics and activated all mechanical components and found no issues. Unit is functioning as designed. No water leaks detected at this time"

Arrived on site with new parts for microwave. Removed from wall. Replaced user interface control assembly. Verified operation. Display now works properly. Call complete W10891907

"Arrived on site for not making ice, upon arrival, inspected unit. Found ice container empty and small cubes in mold. Removed ice maker and inspected fill tube and is good. Ran a harvest test and completed. Valve energized but did not fill. Builder explained that water to building is currently off. Unit is operating correctly. Advised builder on how to test unit once water is restored. Job complete. No one was available upon completion to sign service call. I notified him by phone."

"Arrived on site for intermittent oven lighting issues. Upon arrival, test unit and igniter is sparking. Removed cavity base. Found igniter warped and out of position. Need to replace igniter. Replaced igniter W11524031. Test unit by preheating oven to 350. Unit ignited on 1st spark. Unit began preheating and got to 350. Observed heat cycles and igniter operates correctly. Unit is operating as designed. No gas leaks present. Job complete"

Arrived on site for refrigerator not making any ice. Found ice maker slow to turn. Replaced icemaker verified operation. Call complete. No leaks.

Arrived on site to test unit for intermittently not cooling in RC. On arrival found RC evap motor running attempting to cool but no frost pattern on evap. Cycle refrigerant valve multiple times to free it up. Verified compressor is running. Got out of diagnostics and heard refrigerant valve switching to RC. Frost pattern now starting to form. Spoke with PR and agreed unit is needing a refrigerant valve replacement. Ordering sealed stem parts. Needing 2hrs on return visit. Office to reschedule. ; ordrng 1 W11575003 (3way refrigerant valve) and 1 W11578205 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access port)

"Arrived on site to inspect unit for melted liner and smoking. Upon arrival customer stated they were warming up chocolate for about a minute when the unit started to smoke from under the turntable. Inspected unit and found evidence of arcing. Unit is receiving proper voltage and has the correct polarity. Took photos of damaged area, inspected waveguide and found evidence of pitting. Contacted techline to document SR#7740983585, per techline unit will be getting sent for review. Transferred call to SAFETY to document SR#7740941225. Techline will be contacting the customer with further details. No repair authorized at this time. No parts installed, job complete."

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics and tested andnduring the spin cycle, the unit began to make a loud grinding noise. Stopped testing and tilted the unit back and found gearcase oil and dry water stains on the rotor and water was leaking from the back side of the gearcase. I removed the rotor and found rust inside the rotor, clutch and slider. I attempted to remove the washplate and found the washplate bolt head stripped and the bolt seized into the gearcase. I advised the customer of my findings. I am ordering the tub, basket, washplate, gearcase, slider, clutch, rotor, and stator and CNOTE-2HR JOB. Office to schedule return service and customer advised to not use unit until repairs have been completed. ; ordrng 1 W10902814 (Washplate) and 1 W10752187 (Washplate bolt) and 1 W10811960 (Basket) and 1 W10909670 (Spanner nut) and 1 W11568797 (Tub drain filter) and 1 WP8533928 (Filter screw) and 1 W11219115 (Tub) and 1 W10915700 (Stator) and 1 CNOTE (2 HOUR JOB)"

"Arrived on site for customer complaint of unit not locking the lid, found failed latch, I replaced latch, unit tested good. Part used w1513248"

Arrived on site for dryer periodically not heating . Ran diagnostics got 4-3 error code . Ran temp checks . Normal cycle would heat for a cycle or two and then not come back on . Timed dry is cycling normal. Thermistors are in normal range on resistance . Replaced control and reran temp checks . Unit is now cycling properly . Under one yr warranty. Job complete

Arrived oneite for unit which had leaked one time since the last in approximately 30 loads of use. Tested and found no leaking. Explained the 2 primary causes of circumstantial leaking as sudsing and blocked wash arms. Found that appropriate detergent use was the habit and informed on possible causes of blocked wash arms to look out for. All else checks good. No leaking at time of service.

Arrived on site to test unit for leaking. Completed diagnostics with no issues. Filled tub up with water to bottom of wash basket balance ring and engaged agitate with no leaks. No signs of any leaks. Customer stated it leaks once in a while when sons use unit. Advised if loads are too big water will hit clothes and splash out and around tub. Unit is not leaking from any components. Drain is not backing up. Advised to not overload unit. No parts replaced at this time. Job complete.

"Arrived on site to test unit for leaking water, tested unit found water freezing at the bottom of FC, found FC drain tube clogged causing defrost water to leak out the front, cleared, tube and removed ice build up and tested, unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site to test unit for not dispensing soap. Upon arrival customer stated soap is not being dispensed, always full. Tested unit, found detergent pump is engaging but minimal amount of detergent is being dispensed. Replaced drawer (W11413340) and tested unit, detergent is now being dispensed properly. Informed customer how to change the amount of detergent being dispensed if more is wanted. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed parts. I replaced gearcase, wash plate, actuator, splutch, and capacitor. I tested unit in diagnostic mode, all components tested good. Parts used w11449840, w10721967, w11481722, w11510461 and w11510462"

Arrived onsite for washer not draining. I found only one error present F0E2 suds issue. I cleared the code and tested the unit. After testing for 3 cycles I found the unit operating as designed and all water to drain out of the unit. Drain motor checks good and unit fills as designed. I suggested to the customer to try liquid detergent as the suds issue from the pods can cause drain issues. Unit is operating as designed. No leaks present. Went over use and care. Call complete. No parts installed.Apt 333

Arrived onsite for door falling down rapidly when opened. Found right side bushing and spring snapped. Replaced bushing and spring. Tested and unit is now functioning properly. Job complete

Arrived on site and replaced console(W11296171). Tested unit and now working as designed. Advised customers to download app and connect unit to wifi to ensure software is up to date. Job complete.

On arrival verified complaint of broken glass on oven door. Inspection shows it is only the outer panel. Replaced outer panel and name plate. Took photo to quick pics of completed work. Job complete installed w11653626 and w11178521

"Arrived on site to test unit for gas smell, tested unit found top burner are burning good but noticed air flow throughout the house causing flames to get distorted advised customer to close out all vents in ceiling that are pointed at the range, tested onen and found excessive gas smell do to inefficient burn, called safety to document, got authorization to continue with repair W1DFU91WPL1, adjusted and tested, unit is now running as designed no leaks detected job complete no part's installed"

MVWB855DC3 Arrived on site from previous visit to install parts. On arrival I installed main control and lid lock issues calibrated and tested in customer mode product works as it's designed no water leaks visible from main water supply.

"Arrived on site to inspect refrigerator that accumulated frost in the freezer. Upon further inspection, the customer advised that a couple of days after purchasing the refrigerator and having it installed, she noticed some frost in the freezer and condensation on top of the FC gasket. After a week or so, this problem resolved on its own. Upon inspection inspecting further, I checked the state of the FC gasket and slides. The gasket is sealing properly with no gaps or deformities. The slides are operating properly with no issues. There is no frost present anymore in the freezer. I also found that the refrigerator was not set up correctly and needed to be leveled to have the stabilizing feet lowered. I informed the customer that brand new gasket most likely needed some time to form to the frame of the fridge and after a week of operating the fridge the gasket formed on its own and formed from the suction created by the freezer. The unit is now level and all in good working order. No parts needed. No water leaks observed during service."

"WRT549SZDM05 Arrived on site for condensation inside RC. Upon arrival, confirmed issue and found gasket incomplete (pictures attached). Applied heat to gasket and corrected gaskets. Tested unit and now unit is functioning as designed. No water leaks detected at this time. No parts needed"

Arrived onsite for range rf burner not working. I found the infinite switch burned up and element not heating. I replaced the switch and on light turned off. Cooktop hot was still on. I replaced the heating element as it was showing open. After replacing both parts unit is working as designed. Call complete. Installed Wp3149400 RF SWITCH AND W11047722 RF ELEMENT.

Arrived onsite and addressed concerns with the washer being noisy. Tested and determined the washer is operating properly but the dryer is causing the vibration noise due to cabinet damage. Advised customer 9n findigns. No parts.

Arrived on site for unit not turning on. Upon inspection found tripped breaker. Switched breaker back on unit turned on. Switched breaker back off to inspect terminal block found L1 connection a little loose tightened connection and tested again. Unit is functioning properly and as designed to . No parts used job completed

Arrived on site to replace interlocks and fuses. Replaced allParts test unit and unit gate good job complete. W11707984x2 W11551558. W11551761

"WRS321SDHZ11 Arrived on site for unit tripping breaker. Upon arrival, plugged in unit and unit immediately tripped after 3 seconds. Proceeded to disconnect all loads from control board and found unit did not trip breaker when disconnecting P2. Proceeded to replace W11650660 heater. Tested unit and now unit is functioning as designed. No water leaks detected at this time. Vacant unit. No one available to sign."

"WDT730HAMZ0 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11649982 tub and W11725437 gasket. Ran diagnostics and passes with no issues. Unit is functioning as designed. No water leaks detected at this time"

"WRF535SWHZ12 Arrived on site for FC having frost. Upon arrival, found sheets of ice stuck on the FC door switch and frost build up on the left rail. Suspected ice maker fill tube to cause splashing effect so tested ice maker and fill was good. Customer mentioned a lot of moisture will occur on the mullion. Informed customer to turn on humidity control and monitor mullion for any moisture. Customer agreed. Cleaned all ice buildup in FC. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived on site for fridge not cooling properly . Found evap still encased in ice . Defrosted evap out . Heater is working getting correct voltage . Restiance on thermistor reading lower then normal(2.1k) . Replaced,thermistor WPW10384183. Fan and dampner are working correctly. Nomwater leaks detected at time of service. Maintenance is not on hand to sign ticket . Job complete"

Arrived on site fo4 unit not turning on. Upon arrival customer told me unit keeps tripping breaker. Checked for error codes none error cod3s displayed at this time. Checked voltage L1 120 L2 120 across board 240 voltage checks out good. Inspected terminal block to ensure no loose connection. Checked ventilation air flow unit has restrictions recommended a external ventilation cleaning. Ran unit could not duplicate tripping breaker. Recommended both external vent cleaning and to have builder replace breaker. No parts used job completed

"Arrived on-site for unit timer, not spinning.. Upon inspection found timers, rod stripped not allowing knob to turn correctly. Replaced timer and knob and tested unit unit is now functioning properly and as designed to. Parts used w11685947"

Arrived on site for washing machine just filling and draining. Doesn't do anything else. Entered diagnostics. Found no stored errors. All components pass test. Blew through pressure hose to make sure it was not kinked or clogged. Replaced control since it controls water levels. W11621180

"Arrived on site for not heating. Upon arrival, test polarity and is correct. Ran vent test and failed. Disconnected hose from unit and vent test passed. Found high limit thermostat has failed. The clogged vent caused element to overheat causing the thermostat to fail. Replaced thermostat 279816 and test unit. Monitored unit on time dry and observed neat cycling correctly. Unit is operating as designed. Advised customer to have venting under home cleaned. Job complete"

Arrived onsite for customer concerns on use and maintenance. Instructed customer on use and care including cleaning and maintaining filter cleanout. Unit is functioning properly. Job complete . Was onsite for second appliance. Customer signed ticket 439465.

Arrived on site to test unit for flames to high. Test unit and find unit is on propane and unit I still on material gas orifices. Will need to convert the unit to LP customer has the orifices job complete. NO PARTS USED

Arrived on site to test unit for loud lock issues. Found strike was broken. Replaced strike(W11457841) and completed diagnostic cycle with no issues. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for f8e1. Found f1e1(internal AM error), f6e4(UI/AM mismatch) and f6e6(AM lost communication. Recommending both controls, both cooling fans and UI replacement. Office to reschedule. ; ordrng 1 W11261167 (Control) and 1 W11598119 (Blower) and 1 W11600355 (UI)"

"Arrived on site for cooktop leaking gas. Customer said flames came up from underneath knob. Removed top panel. Found ignition switch melted, found right front valve is leaking from connection to tubing underneath. Removed and found valve incorrectly threaded. Attempted to correctly screw it on but valve does not allow tubing to connect. Switch was melted a bit. All other 3 burners working. Removed knob from fornt right. Turned off gas. Ordering new parts needed. Office will call to schedule. ; ordrng 1 W11702866 (Switch harness) and 1 W11702872 (Valve) and 1 W11703074 (Gas tubing)"

"Arrived on site to inspect heating. Upon further inspection, I tested the unit with the door open and the door switch closed and found the elementmnot illuminating in the back right vent area. I disassembled the unit and gained access to the element and tested all components and found the all good except the element. Removed the element and found the middle plate badly warped and cracked and the element is broken. I cleaned the unit (before/after photos) and installed a new element and tested. Unit is operating as designed. Reassembled the unit and retested and unit continues to operate as designed. I recommended the customer have the vents checked and cleaned. No lint observed at the end of service and no water leaks observed during service, job completed. WP338747"

Arrived on sitemfor microwave door not closing properly. Has to oush microwave closed for it tomwork. Removed oven from wall. Found front portion was not level. Advised cusstmer this will effect how it closes. Also found microwave door has a bow in it as well pulling away from door switch. Ordering new outer door. Referred to contractor for cabinet. Office will call to schedule. ; ordrng 1 W11600216 (Microwave door)

"Arrived on site to test unit for bleach not dispensing. Upon arrival customer stated when putting bleach in the dispenser, it will not enter the tub and will sit in the cup. Inspected dispenser and tub ring, found slight buildup. Removed buildup and tested unit, dispenser is now draining properly and unit is now functioning as designed, no leaks detected, no parts installed, job complete."

"Arrived on site. Removed evaporator cover,found middle to upper section not defrosting,lower section defrosted correctly,defrosted middle and upper section. Installed a 60 defrosted bimetal,replaced main control and ui,changed defrosted setting to basic. W11670354,w11567938,wp2182381"

Arrived on site to replace putter door and trim pieces. Replaced all parts test unit and unit test good job complete. W11741357. W10761018. W10761013. No one here to sign.

"Arrived on site to replace previously diagnosed parts. I replaced harness, unit tested good."

"Arrived on site for not powering on. Upon arrival, inspected unit and confirmed issue. Test polarity and there is zero voltage from both L1 and L2. Found 240 breaker outside is tripped. Test wiring at terminal block and am not finding any wiring at terminal block is grounding out. Restored power to unit. Unit now powers on. Ran a vent test and is good. Ran a time and element is cycling correctly. Unit is operating as designed. There are no parts to replace. Job complete"

Arrived on site for dishwasher not drying dishes. Also says door is not closing right. Entered diagnostics and found no error codes. Found leveling legs were causing unit to lean. Corrected leaving legs. Found heating element open. Replaced heating element and verified operation. W10518394 . Ordering door bushings. Reset for Friday ; ordrng 2 WP8268961 (Friction sleeve)s

Arrived on site to test unit for no ice production. Found ice was holding feeler arm in place tricking unit into thinking ice bin was full. Replaced ice maker(W10873791) and removed frost build up. Advised customer to monitor.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the gear case, splutch assembly, belt, and valve and tested the unit. I found the washing machine immediately started leaking after water was flowing through the valve. I checked underneath and found water leaking from the inner drain hose. Ordering the inner drain hose for repair and rescheduled the customer to 2/25.; ordrng 1 W10899966 (Inner hose) and 1 W11448788 (Lower harness)"

WGE745C0FS05 Arrived on site for a range burner issues. On arrival verified issue front right burner only stays on high temperature I inspected part to make it was the correct part. It was the wrong part I ordered correct part and rescheduled client for 2/21/25.; ordrng 1 WPW10312185 (Right front infinite switch)

WTW4816FW3 Arrived on site from previous tech to install main control. I installed parts and tested product works as it's designed no water leaks visible from main water supply.

Arrived onsite for cooktop with orange flames. Customer stated LR burner doesn't go high either. I found the orifice to have debris inside causing the low flame. I cleaned all orifices and solved the issue. The flames are flickering orange but not abnormally. I spoke with PR and showed a video and he agreed it is normal function. I explained to the customer they might see orange flickering in the flames due to gas impurities inside the gas line and that it is operating as designed. Customer understands and the unit is operating as designed. No gas leaks present. Call complete. No parts installed.

"Arrived on site formfridge not dispensing water . Getting voltage at control . Checked resistance on valve harness from control to harness , getting continuity and good resistance on harness . Replaced valve w11645245. . Unit is now dispensing water at door . No water leaks detected at time of service. Job complete"

Arrived on site for a washing machine that is still filling while it drains. Inspected unit and work area. I noticed the lid strike had been removed from the lid in order for the customer to watch the cycle. The customer was not home and had her neighbor there to let me in. The neighbor stated the customer said the previous repair did not fix their issue. I ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test and found the unit working and operating as designed. I called Whirlpool Techline and spoke to Rich SR# 7740973650. I was unable to find the screws to reinsert the strike onto the lid and was advised to inform the customer of the safety risks and to let them know that this machine is de a signed to run with the unit filling and spinning out during the rinse cycle. It is what helps conform with water efficiency standards. He advised to make no repairs at this time but did state the customer is violatingsafetystandards. He advised this call would be turned into a safety call and to contact them for further resolution. I called Whirlpool Safety team and spoke to Lisa SR# 7740868358. She advised to make no further repair at this time. Call complete. No parts were installed.

"Arrived on site for fridge leaking . Found water dripping into fresh food section . Evap drip tray is iced over . Steamed out ice and cleared drain tube . Added prope to heater elemnt and added extension tube on fill tube 819043, WPW10496649. No other leaks detected at time of service . Job complete"

Arrived onsite for broken glide. Replaced the glide to repair unit is now operating as designed. Advised. Uetomer on repair. W10807828

Arrived onsite for unit not cooling upon inspection found compressor not running found start device shorted out replaced start device with truck stock WPW10197428 test unit compressor is now operating as designed unit is now beginning to cool. Customer will monitor.

"Arrived onmsite for oven not working. Oven door was locked. Unit was in self clean when it stopped. Removed from wall. Found breaker tripped. Reset breaker and get 252, 126 each side tomground, g_c=0. Removed top panel. Found red wire didn't have continuity. Removed back panel and confirmed wires harness is needed. Office will call to schedule. ; ordrng 1 W11331688 (Harness)"

"Arrived on site to follow up on range repair. Installed new left side harness. Tested the unit with new harness and found middle coil takes a second to get hot still. Replaced infinite switch to remove possibility of defective switch. Ran unit and found on high vs medium the coils seem to power / heat in different orders. Found the resistance of the middle coil is within 2 ohms of the others. Called tech line, 7740980791 to see if there were tech specs if this is working as designed. Per tech line since all coils are heating to whatever degree after all associated parts are repaired, this is considered working as designed and spec is not listed. Advised customer of findings and that element can be used as normal. Call completed. Parts used - W11190446, W11129442."

"Arrived on site for customer complaint of noise issue. Found out the vent was cleaned, and after that the water/steam valve was loose. I tightend the valve, unit tested good. Customer signed on the wrong ticket, my mistake, customer signed on job number 439115"

Arrived on site to test unit for unit not having any power. Pulled unit out of check voltage and found unit was never installed. Advised customer he would need to get with the builder to get unit installed job complete. No parts used

Arrived on site to install previously ordered part. Replaced control W11607637. Test unit and is now operating as designed. No leaks present. Job complete

"Arrived on site for screeching noise during beginning of spin cycle. Upon arrival, ran diagnostics and get error code F0-E5 off balance load. Inspected suspension and is good. Ran a spin test without clothes and confirmed issue. Raised unit to inspect lower components. Found belt and cam pulley are worn. There is no signs of leaking gearcase. Replaced belt W10721967 and cam W10721967. Test unit with wet towels and unit is operating as designed. No leaks present. Job complete"

Arrived on site for oven showing f8e0 and turning off. Removed doors. Had trouble removing side as it was a bit bent. Was ble to get side out then unit stopped halfway. Power cord not long enough to perform the repairs. Attempted to push through other end but it was still not allowing oven to remove from wall. Referred to contractor or builder. Call complete until we here back so blower can be replaced.

"Arrived on site to inspect washer wobbling and going out of balance. Upon further inspection, the previous technician addressed all issues with the washer itself by replacing the shock absorbers and washer leveling feet. However, the problem with the wobbling still persists due to the fact that the washer is sitting on top of a pedestal that is not able to be adjusted. Inspecting the pedestal, i found that it does not have any adjustable legs and it sitting on an unlevel floor. I let the customer know that since the problem is cause from the pedestal, it would be suggested to remove the washer from the pedestal. I called techline to document my findings. No parts installed SR 7740481494"

"Arrived on site for customer complaint of noise issue. Found noise coming from motor assembly well as exhaust pipe. I fastened exhaust pipe, but noise was still there from motor, ordering motor. ; ordrng 1 W11549461 (Motor) and 1 Cnote (Dryer pads x2) and 1 W11684573 (Exhaust clip)"

"Arrived on site for UI not responding properly . Found some of the LED are not lighting up on console . Replaced UI control panel W11378949. Ran diagnostics, no error codes and unit is performing as designed . Maintenance not on hand to sign ticket . Job complete."

"Arrived on site to test unit for filter not coming out, tested unit found customer unit is using after market filter causing it not to remove properly, removed filter and put new one in provided by the customer, all functions of the filter head are working properly, customer also stated that food is freezing random spot in RC, found that it is packed, advised customer lighten the amount of stuff they have in the unit and pull everything off the back wall, unit is running as designed no leaks detected job complete no parts installed"

"Arrive downside for a refrigerator that is not cooling properly in the freezer section. Inspected unit and work area. The customer advised that the unit does not seal properly on the freezer section and leaves icicles dangling from the ceiling. I opened up the freezer and found two different spots where the freezer liner was pulling away from the cabinet. I called Whirlpool Techline and spoke to Rob SR# 7740974683. He had me send him several photos of the liner damage in question and advised that this unit would be sent for review due to the size of the gaps. He advised me to let the customer know that Whirlpool would be in contact with myself or the customer depending on the next steps, and to make no further repair at this time. Call complete. No parts were installed."

Arrived on site to replace harness. Replaced harness test unit and unit test good job complete.

Arrived onsite for previously diagnosed parts. I replaced the cam and belt and unit is now operating as designed. No leaks present. Call complete. Installed W10721967 Cam assm and WPW10006384 Belt.

"Arrived on site to test unit for always running. Upon arrival applied power to the unit and drain pump immediately engaged. Inspected pressure hose, found no kinks, punctures or restrictions. Replaced control (W11607637) and tested unit, drain pump no longer immediately engages. Ran a calibration cycle successfully. All components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived onsite for dishwasher not cleaning dishes. No errors stored. I found the unit to run as designed during testing mode and ran test cycle 3 times. Unit is operating as designed. I found the detergent that is being used to not have enzymes in ingredients. This is what's leaving food on the dishes as the enzymes are what breaks down the food particles. Customer will need to switch detergents for better results. Unit works as designed. No leaks present. Call complete. No parts installed.

Arrived onsite for washer continuously draining. Found the unit plugged in and not draining. I tested the unit 3 times and operated as designed and didn't continue draining. Could not replicate the issue stated leading there to possibly be debris or a sudden bubble stuck in water pressure line. Unit is operating as designed. No leaks present. Call complete. No parts installed. Customer not onsite for signature.

"Arrived onsite for unit not heating found that unit was taking two cycles to dry. Found bad reading from Hi limit, replaced. Upon further inspection found air flow restriction ran vent with unit disconnect from external vent & air increase also notice customer vent is 5' to 6' feet coiled behind unit recommended customer have builder inspect vent & shorten vent hose."

"On arrival verified complaint of unit not turning on any elements. On inspection found junction box voltage is L1to N 123vac, L2 to N 24. N to G 0. Voltage is incorrect and unable to activate elements. Customer signed incoming voltage voltage checklist was filled out. Job complete no parts installed."

"Arrived on site to replace previously diagnosed parts. Upon further inspection, found control not reading the signal from actuator, as well as gearcase leaking oil. I'm ordering parts, but customer is going to call the manufacturer to see if he can get an extended warranty. ; ordrng 1 W11032871 (Relay) and 1 W11657965 (Control) and 1 W11261591 (Gearcase)"

"Arrived on site to install previously diagnosed part. Inspected unit and work area. The customer stated that since the previous technicians trip, the ice maker has continued to work, so they don't believe that there's any issue with that at the moment. I went ahead and replaced the door gasket and tested the unit. The unit is working and operating as designed. Call complete. W10830055."

"On arrival, verify complaint of clean light flashing and unit draining constantly and beep. I found error code F8e 4. After speaking with customer about the load that happened prior to the error code found that the customer had put dishes into the dishwasher with dawn dish soap potentially causing studsing. On inspection, the unit found that the overfill switch was wet. And had activated, the error code cleared water from the overfill switch and ran diag test confirmed. No leaks found all components are activating correctly advised Customer of importance of not using dawn dish soap in dishwasher. Job complete no parts installed"