We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Elgin, TX 78621
Joe Z
Job Details: 01/24/2023
"Arrived onsite for washer won't turn on - lid is locked - filled about 25% with water . Upon arrival test polarity and is correct. Remove console to access control. Getting 120 to control. Notice the led is not blinking Indicating control failure. Checked resistance of drain pump at J6 pin 3&6 . Resistance should be 17.8-21.8 and is only 1.6. The drain pump has taken out the control. Need to replace drain pump and control.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Killeen, TX 76542
Tyler
Job Details: 01/24/2023
Arrived on site for range not turning on correctly. upon arrival confirmed issue. After further testing found all hardware within range working within manufacturing specs. Found outlet only supplying 120 v instead of 240. Informed customer they would need to repair outlet. Range working as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Dripping Springs, TX 78620
Kevin
Job Details: 01/24/2023
"Arrived on site and inspected washer and found latch is broken, After replacement washer will complete a diagnostic cycle. Job complete
We serviced a
KENMORE DRYER
Model 110.8875279
Near Austin, TX 78705
Wesley
Job Details: 01/24/2023
Arrived onsite for not heating and found unit operating with failed thermal fuse. Gained access to rear of unit by uninstalling. Verified thermal fuse failure and all other heating components good. Replaced the thermal fuse. Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near New Braunfels, TX 78130
Andrey
Job Details: 01/24/2023
"Arrived on site to test unit for filling with water when not in use, tested unit found valve is not shutting all the way, replaced valve tested unit unit now functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HBS01
Near Laguna Park, TX 76634
Jonathan M
Job Details: 01/24/2023
"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised the unit does make a little bit of ice but that the unit seems to be leaking water on top of the ice that they already make. Looked at the icemaker and found the tray bowed and leaning inward towards the middle. Found frost buildup inside of the icemaker section causing the icemaker to catch and leak water out the side. Advised customer that they would need to replace the icemaker for repair. Cleaned out the ice debris and replaced the icemaker. The unit began to work and operate as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Austin, TX 78738
Luis
Job Details: 01/24/2023
"arrived on site for no ice and water leaking. Found icemaker double filling,ran diagnostics E5 error code icemaker compartment not getting cold enough thermistors passed,checked freezer temp reading 17? let unit run found broken drain pan in fresh food section no frost forming on bottom section of evaporator checked low side pressure,service valve installed from prev company pressure reading in the negative. Unit will need a dispenser control,main control,evaporator,compressor,drier,access valve and drain pan.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS08
Near Lakeway, TX 78738
Luis
Job Details: 01/24/2023
"Arrived on site for no ice. Ran icemaker no water entering valve,bypassed power to valve no water exiting valve with 120vac jumped straight to valve diagnosed a defective water valve. Replaced water valve,cycled icemaker water filled icemaker
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78728
Wesley
Job Details: 01/24/2023
Arrived onsite and found pump harness failure due to large load causing short. Repair short in the wiring. Completed repair and tested. Advised that repeat symptoms would require that the lower harness and suspension be replaced. Advised customer on repair. Charged
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Nolanville, TX 76559
Tyler
Job Details: 01/24/2023
Arrived on site for washer needing previously diagnosed slider. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found wash could cycle as designed with no leaks.
We serviced a
MAYTAG WASHER
Model WTW5000DW3
Near Nolanville, TX 76559
Tyler
Job Details: 01/24/2023
Arrived on site for washer moving around during spin. Upon arrival confirmed issue and found f0e5 in diagnostics. After further testing I found suspension rods had failed and were causing tub to bang around. After installing parts are reassembled and tested unit and found unit golden longer banging around with a full load into cycle. No leaks present call complete
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Georgetown, TX 78626
Lou
Job Details: 01/24/2023
"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and could not duplicate the noise. I removed the top panel and found the belt fraying. I disassembled the unit and found the rollers not turning properly due to the amount of entries built up on the axles and the tension pulley roller seized to the axle.
We serviced a
LG DRYER
Model DLE1501W
Near Austin, TX 78748
Scott
Job Details: 01/24/2023
"Arrived on site for dead washer . Found power cord ,wire harness and block burned up . Did recommend getting apt maintenance to clean exterior vent and getting new power cord . Job complete left unit unplugged ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Marble Falls, TX 78654
David Z
Job Details: 01/23/2023
"Arrived on site to follow up on refrigerator with freezer not cooling properly. Customer showed me printout of digital thermometer temps. Unit rarely goes below 30 in the FC. Found compressor off on arrival. If you set the unit colder, compressor will come on and run. Frost pattern seemed fine. Changed out thermistor and control since fan and compressor are both acting properly. Called in to tech line, sr7735554001. Spoke with Andy who advised against further repairs since unit is outdoors, unit must be brought inside for a minimum of 48 hours and checked after. Page 4 of use and care guide lists location requirements as indoors with temperatures between 50 - 110 degrees, which unit currently is outside of. Advised customer on findings and that no further repairs will be made until unit is brought indoors and given time to adjust."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Andice, TX 78628
Gerry C
Job Details: 01/23/2023
"WRF767SDHZ02 Arrived to instal previously diagnosed and ordered parts. I found the issue was due to the filter being severely restricted and after removing it and reseating the joint at the top of the door, the issue ceased and I tested water flow multiple times prior to drip testing. I allowed a paper towel to sit during adjustments of the cabinet and there were no additional drips during the duration of the repair. Operational test good, no leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78759
David S
Job Details: 01/23/2023
Arrived on site for fridge lights being out. I found the freezer and top fridge lights out. I found the front left light in the ceiling was bad. I replaced th led and found the other lights all came back on. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Andice, TX 78628
Gerry C
Job Details: 01/23/2023
KDTE204KPS1 Arrived to inspect power loss. I was unable to recreate the issue and there were no stored error codes. I did find the power supply cable was incorrectly attached at the junction box and it was reverse polarity. I corrected the issues and tested. No leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78745
Matthew
Job Details: 01/23/2023
Arrived onsite for rand bake cycle not functioning. Upon arrival inspected unit. Ran bake cycle and found ignitor not glowing. Checked amp draw and was 0 amps. Checked supply from control and was 0vac. Replaced control. Tested unit and unit is functioning properly. Ran test at 350 degrees and unit is heating. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lago Vista, TX 78645
Maurice R
Job Details: 01/23/2023
"Arrived onsite for washer making noise. On inspection I put the unit in diagnostics mode and during the spin cycle the unit started squealing. I replaced the gearcase,clutch,slider and rotor. Reran the unit diagnostics mode and the squealing was gone the unit is operating as designed. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Round Rock, TX 78681
Paul
Job Details: 01/23/2023
"Arrived onsite for a refrigerator leaking water and dripping inside fridge and within the ice container. I found where the icemaker had overflowed and caused ice buildup on the fascia and at the base of the ice bucket freezing it to the door. While I was onsite the unit went thru a harvest and did not overfill the mold but it did fill it to the top of the front of the mold. I removed all the ice from the fascia, ice bucket, and freezer door. I raised the front leveling legs to keep the water from seeping out of the mold when freezing. I explained to the customer to monitor and let us know if there is still an issue. There were no water leaks present at the time of service. Call complete."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Temple, TX 76504
Tyler
Job Details: 01/23/2023
Arrived on site for dryer not heating properly and leaving moister in drum. Upon arrival confirmed issue. Found no power failures and heating hardware all working within specs. Found clog in venting of home trapping heat I. Dryer and leading to moister build up. Instructed customer they would need a dryer vent cleaning in order to prevent any damage to dryer and to restore full functionality. Call complete
We serviced a
JENN-AIR RANGE
Model JGRP436HL00
Near Austin, TX 78704
Wesley
Job Details: 01/23/2023
Arrived onsite and found unit door alignment incorrect causing unit to not function properly. Corrected door alignment and advised customer on repair. All checks good. Unit is now operating as designed.
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Blanco, TX 78606
Andrew
Job Details: 01/23/2023
"6963-Arrived on site to test unit for over producing ice. Replaced icemaker, advised customer to monitor. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78757
David S
Job Details: 01/23/2023
Arrived on site to install a new ice maker. I replaced the ice maker and tested it it is now working as designed. I used the silicone to seal up the gaps between the inner and outer liner. The unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALW0
Near Wimberley, TX 78676
Andrey
Job Details: 01/23/2023
"Arrived on site to replace previously diagnosed cabinet, replaced cabinet, tested unit unit now running as designed, ran for about 10 minutes on normal, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near New Braunfels, TX 78130
Andrey
Job Details: 01/23/2023
"Arrived on site to test unit for not reaching temp, customer stated that they had a inspection and they were told that oven is not reaching 350, tested unit with temp probe, explained to customer the operation of unit, verified with customer that unit is reaching proper temps, explained to customer how to calibrate unit if needed in future, unit is running as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78745
Matthew
Job Details: 01/23/2023
"Arrived onsite to replace failed components. Replaced console, UI and vent. Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lakeway, TX 78734
Luis
Job Details: 01/23/2023
"Arrived on site for noise complaint. Found squeaking noise while opening freezer door,noise from upper hinge,removed hinge added grease to hinge reinstalled hinge tested door operation good noise no longer present"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Granite Shoals, TX 78654
David Z
Job Details: 01/23/2023
"Arrived on site to diagnose washer that was not powering on and lid was locked. On arrival, tested unit and found no power at console, and would not go into diagnostic. Found latch stuck as well. Removed and replaced control and latch and retested. Also replace strike due to breaking on opening lid. Unit now working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Johnson City, TX 78636
Andrew
Job Details: 01/23/2023
Arrived on site and replaced previously diagnosed sump assembly. Tested unit after replacement and ran diagnostics with no issues. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/23/2023
Arrived on site for filter not able to be removed. Upon arrival confirmed issue and found side panel to filter cap had popped loose. Repaired side panel and found filter could be removed safely p. No leaks present call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Georgetown, TX 78633
Gerry C
Job Details: 01/23/2023
KDTM604KPS1 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the sump assembly and tested. The noise issue was resolved and the unit operated as designed. No leaks observed during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Austin, TX 78750
Vincent
Job Details: 01/23/2023
"Arrived on site for over the range microwave, inspected unit and work area. Customers complaint was unit not heating consistently. I tested unit and found it heating perfectly but did notice the fan was making older noises than normal. I removed unit and found it the fan flap was not opening because while being installed it got bent. I fix the flap and tested unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/23/2023
Arrived on site to replace both spray arms and gasket. Replaced all parts test unit for 25 minutes no leaks present job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Bastrop, TX 78602
Joe Z
Job Details: 01/23/2023
"Arrived onsite to install previously ordered parts. Replaced gearcase W11454372, hub W10528947, washplate W11397111, and agitator W10836692. Calibrated unit. Test unit by running a quick cycle with laundry. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Austin, TX 78750
Vincent
Job Details: 01/23/2023
"Arrived on site for refrigerator, inspected unit and work area. Took average temps in the las 6 hrs RC 33? FC 4?. Called techline Leon DR#7735548292 and explained to techline about the customers complaint and techline said its normal buzzing noise from compressor. Unit is operating as designed and no leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Austin, TX 78745
Matthew
Job Details: 01/23/2023
Arrived onsite for washer getting unbalanced after a few loads. Upon arrival inspected unit. Customer stated after about four loads she would have to adjust the front right leg. Inspected unit. Opened lid and found tub sitting off towards the right. Took level and found unit needed adjustment. Adjusted rear right and front right. Tub was now center. Ran test and unit is now functioning properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Kyle, TX 78640
Kevin
Job Details: 01/23/2023
"Arrived on site and found impeller is spinning freely when ice motor is activated. Replaced impeller, spacer, motor, and separator and ice is now dispensing properly, job complete"
We serviced a
KITCHENAID RANGE
Model KFGD500EBS00
Near Austin, TX 78757
Vincent
Job Details: 01/23/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was upper bake did not work. I tested unit and found the bake igniter open. I replaced igniter and tested. Unit is now operating as designed and no leaks where observed during service. Job completed."
We serviced a
UNKNOWN VENTHOOD
Model UVL6048JSS1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/23/2023
Arrived on site to test unit for lights flickering when on low. Test unit and and replaced 2 back lights and lights will look like flickering due to the hertz being used. Normal operation of unit job complete.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Austin, TX 78731
Vincent
Job Details: 01/23/2023
"Arrived on site for oven, inspected unit and work area. Customers complaint was unit making noises after turning off and taking to long to heat. I advised customer that even though cooktop is gas the oven is electric so they will take a bit longer to heat. The noise shes hearing is the cooling fan after turning off the oven. Unit is operating as designed and no leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78753
Wesley
Job Details: 01/23/2023
Arrived onsite and found a failed actuator causing unit to not to agitate or spin. Replaced actuator. All checks good. Unit is now operating as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Austin, TX 78758
David S
Job Details: 01/23/2023
"Arrived on site for fridge making a rattling noise. I inspected the unit and work area. I tested the icemaker, compress and fan I found them all working normally. I tested the damper and found it rattling. I replaced the damper, reassembled the unit and tested it. It is now working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Waco, TX 76710
Jonathan M
Job Details: 01/23/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the icemaker and tested the unit in diagnostics. The unit begin to work and operate as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78738
Kevin
Job Details: 01/23/2023
"Arrived on site and found wash motor isnt starting, inspected incoming water valve and found it is not getting power. Replaced control board and started diagnostic cycle again and incoming water valve is now getting power and filled washer. Dishwasher Wash motor is still not running. Replaced wash motor add all operations are now working properly. Sent a short video to KB/service management. If it continues order harness and vent motor. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Georgetown, TX 78628
Gerry C
Job Details: 01/23/2023
WFE505W0JZ3 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the harness assembly and tested. The unit heated and designed within the oven and cooktop. Operational test good.
We serviced a
JENN-AIR MICROWAVE
Model JMC2427IL03
Near Austin, TX 78705
Wesley
Job Details: 01/23/2023
"Arrived onsite and found unit with intermittent stuck key error. But would always correct itself. Advised customer on location of the breaker. Reset, unit is now operating as designed. In event of ongoing failure, console should be replaced. All else checks good."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Austin, TX 78730
Vincent
Job Details: 01/23/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was front two simmer burners taking longer to ignite. I used a small file to smooth out the ports around the igniter so the gas can flow better. Unit is operating as designed and no leaks. Where observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Canyon Lake, TX 78130
Andrey
Job Details: 01/23/2023
"Arrived on site to test unit for not washing dishes, tested unit found unit filling with water and wash motor is engaging but noticed upper spray arm is not spinning, inspected arm and found it has split, replaced upper arm and lower as precautionary, tested unit, unit is not functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Woodway, TX 76712
Jonathan M
Job Details: 01/23/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, dryer, access valve, and couplers. I charge the unit up with 125 psi of nitrogen and found pressures hold for 15 minutes without dropping. Vacuumed down the unit to -31 psi and found pressures hold again for another 15 minutes. Charged the unit up with R1 34A and found pressure is equalizing at 140 psi and zero psi. The unit begin to cool and operate as designed. I advise the customer to keep an eye on the unit over the next 30 days. Call complete."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Manchaca, TX 78652
Scott
Job Details: 01/23/2023
Arrived on site for bottom oven heating up while using upper oven . Found in talking with customer is leaving light on while cooking . Ran temp checks all checked normal. Bottom oven is cool . No error codes. Advised if lights are left on the halogen lights will heat oven up. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near Fort Hood, TX 76544
Tyler
Job Details: 01/23/2023
"Arrived on site for washer needing previously diagnosed rebuild of gearcase, cam, agitator base, etc, upon arrival installed required parts then reassembled and tested unit. Found washer working as designed with no leaks. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78702
Wesley
Job Details: 01/23/2023
Arrived onsite for noisy dryer and found wring harness rattling against the internal blower duct. Eliminated rattle. Replaced the blower wheel for being out of round. Unit is now operating as designed. All checks good. Unit in warranty per Certificate of Occupancy.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Marble Falls, TX 78654
David Z
Job Details: 01/23/2023
"Arrived on site to diagnose washer banging around on use. Ran unit and confirmed both banging, and loud belt slipping as well. When unit would spin, belt would slip and basket would bang. Checked suspension and found 1 bent rod, and all rods excessively bouncy. Replaced belt, cam, suspension. Calibrated unit. Tested and confirmed all working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Temple, TX 76504
Tyler
Job Details: 01/23/2023
"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed issue. Recovered refrigerant then installed compressor, drier, and access valve and pads to quite unit. Pulled vac and charged system with 56g of r600.found no leaks and informed customer to give unit 24 hrs to stabilize temps."
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJZ00
Near Horseshoe Bay, TX 78657
David Z
Job Details: 01/23/2023
"Arrived on site to diagnose refrigerator that is not cooling in either compartment. Found unit at room temp on arrival. Compressor is scalding hot and not cooling, likely locking up. Unit needs sealed system repair to replace compressor. ordrng 1 W11370574 (Compressor) and 1 W11506623 (Lok ring - Inlet to Drier) and 1 W11504448 (Lok Ring - Outlet to Drier) and 1 R600 (R600 Kit) and 1 W11368877 (Evap) and 1 W11504449 (Lok Ring - Evap to Cap) and 1 W11225184 (Lok Ring - Evap to Suction Line) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access Valve) and 1 Nitrogen (Nitrogen) and 1 W11559685 (Tray) and 1 Lokring (Lokring kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Lago Vista, TX 78645
Maurice R
Job Details: 01/23/2023
Arrived onsite for dishwasher leaking. On inspection found the pump was leaking in the middle of the pump. Installed new pump and during testing found that the new pump has a leak in the front where the tab that holds and tighten the pump to the chaise of the unit. I tried to tighten the tab down with no success. Ordering a new pump for customer and the pump in the unit needs to be returned to Appliances Express for a refund. There is a water leak in front of the unit. Informed customer not to use the dishwasher until we return. ordrng 1 WPW10671942 (WPW10671942)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Waco, TX 76710
Jonathan M
Job Details: 01/23/2023
"Arrived on site for a washing machine that was flooding water all over the place after the freeze. Inspected unit and work area. Turn on the water valves and immediately saw water shooting out from inside of the consul area. Disconnected the water and found that the valve had completely broken due to Ice buildup in the freeze. Plug the unit in and found 125 V going to the washer but no activity on the washer control itself. Attempted to run the unit into diagnostics or start a cycle and was unable to. The unit will need a new control and valve for repair. Ordering the control and will return with the water valve. Rescheduled the customer. ordrng 1 W11498796 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS03
Near Austin, TX 78729
David S
Job Details: 01/23/2023
Arrived on site for microwave turntable not working. I spoke to the customer and found out he saw a spark and the turntable stopped. I gained access to the control and found it shorted. I tested the turntable for the control harness and found it in good condition. The control is covered for parts.ordrng 1 W10891908 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Round Rock, TX 78681
Kimo
Job Details: 01/23/2023
"Arrived onsite for a microwave that is melting the wave guide cover. Upon inspection I found that the wave guide is melting when in use. I contacted tech line and spoke Cliff about my finding and sent pictures of the melted waveguide cover and it was determined that the cover was replaced part and was given advised to check the wave guide before replacing the cover sr#7735559019. I am ordering the cover Authorization # W15NG41WL1. W11193296. Office to reschedule.; ordrng 1 W11193296 (Cover, Waveguide)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Georgetown, TX 78626
Maurice R
Job Details: 01/23/2023
Arrived onsite for washer not cleaning correctly. On inspection found that the hot water was not getting dispense into the unit. The cold was working fine. Customer had the unit set to warm so not enough water was be but into the unit. Ordering inlet valve and condenser board. The customer has dryer to be worked on to. No water leaks detected during service. ; ordrng 1 W11165546 (Inlet valve) and 1 W11419171 (Control board)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Georgetown, TX 78626
Maurice R
Job Details: 01/23/2023
Arrived onsite for dryer stopping in mid cycle. On inspection found the door not closing all the way and the door switch is not getting depressed completely. It does not take much movement of the door to shut down the drying cycle. Ordering hinges and receivers for the unit.; ordrng 2 W11551301 (Hinges)s and 2 W11568982 (Receiver hinges)s
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Cedar Creek, TX 78612
Joe Z
Job Details: 01/23/2023
Arrived onsite for KEEPS TURNING ON AND DOESNT TURN OFF . Upon arrival inspected unit and found right front burner warm while on off position. Removed rear panel to test infinity switch and found it charred. Also found left rear burner with lots of char marks. Needs to replace left rear and right front infinity switches. I am leaving the right front switch disconnected to allow customer to be able to use the range until we return. Ordering left rear and right front infinity switches. Office to reschedule ; ordrng 1 WP3149400 (Right front infinity switch) and 1 WP3149404 (Left rear infinity switch)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/23/2023
Arrived on site to test unit for control panel not working. Test unit and found normal wash not reposing. Replaced console test unit and found tub damaged. Tub will need to be replace will need 2 hours advised customer not to use unit due to potential leak. Office yo reschedule ; ordrng 1 W11409866 (Tub) and 1 W11460946 (Sump and motor) and 1 2hours (2 hours)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Round Rock, TX 78665
Kimo
Job Details: 01/23/2023
Arrived onsite for a cooktop with a malfunctioning center burner. Upon inspection I found that the burner would go out when set to simmer. I am ordering the sender gas valve. And rescheduled ordrng 1 W11246817 (Center VALVE)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78704
Luis
Job Details: 01/23/2023
"Arrived on site for no lights and dispenser not operating. Found lights off deli ui unresponsive,removed deli control no issue,found broken wire or harness,disconnected harness to deli door,power cycled unit all lights working dispenser working as designed ordering a new harness assembly. ; ordrng 1 W11170612 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Meadowlakes, TX 78654
Maurice R
Job Details: 01/23/2023
Arrived onsite for fridge not cooling. On inspection found the unit had a 3 inch of frost and ice on the FC evap. I put the unit in diagnostics and found the FC defrost was open. On this model I have been finding the heater connector pin not seated after a freeze that is keeping the heater from turning on. I order a wiring harness for the FC and returning the fan motor for evap and the thermistor. No water leaks detected during service. Informed the customer to lay towels around the fridge to catch the water as it melts.; ordrng 1 W11565110 (Wire harness)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW08
Near Austin, TX 78745
Matthew
Job Details: 01/23/2023
"Arrived onsite for microwave hood light not turning off. Upon arrival inspected unit. Found relay on board stuck, allowing constant voltage to be supplied and light not shutting off. Will need board replacement. Also ordering housing. Office to reschedule.; ordrng 1 W11552018 (Control) and 1 W10210871 (Housing)"
We serviced a
WHIRLPOOL COOKTOP
Model JGCP436Hl00
Near Marble Falls, TX 78654
David Z
Job Details: 01/23/2023
"Arrived on site to diagnose cooktop with damaged left most bezel. Found bezel is ok, the screw is missing due to a damaged bracket on the manifold valve, so only right side can be attached. Ordering manifold and screw to resolve. Office to schedule when parts arrive. Info and pics sent to SR for research on screw. ; ordrng 1 W11338090 (Front Left Manifold) and 1 Research-bezelscrew (Parts research - bezel screw)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kingsland, TX 78639
David Z
Job Details: 01/23/2023
"Arrived on site to replace hub and tub ring per previous diagnosis. Was unable to remove washolate from unit. Broke washplate apart and removed it, but could not get the collar off of the gearcase shaft from the washplate. Collar is seized on and is not coming off by force. Requesting autho for tub and basket replacement due to stuck collar being unable to go through hub. Office to schedule with approval. ; ordrng 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 WP8533928 (Filter Screw) and 6 WP8533953 (Hub Screws)s and 1 W11050804 (Cap) and 1 W10752187 (Agitator Screw) and 1 W11454734 (Gearcase), states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bastrop, TX 78602
Joe Z
Job Details: 01/23/2023
Arrived onsite for Stove top burner ignitor not sparking. Upon arrival test unit and front right burner does not spark. Removed rear panel to test spark module and is good. Inspected wiring and is good. Found electrode has failed. Need to replace right front electrode. Office to reschedule ; ordrng 1 WPW10515459 (Electrode)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Round Rock, TX 78681
Kimo
Job Details: 01/23/2023
"arrived onsite for a refrigerator that has slow ice production in the rc ice maker. Upon inspection I found 5*in ice box and the a e5code ice maker thermistor stored. Upon further testing I found that all other sensors and furnaces work normally. I am ordering the ice maker, I, control,and ice box. Office to reschedule. ; ordrng 1 W11579560 (Rc ice maker) and 1 W11579559 (Ui) and 1 W11224256 (CNTRL-ELEC) and 1 W11605504 (Ice box)"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS20
Near Austin, TX 78739
Scott
Job Details: 01/23/2023
Arrived on site to replace microwave door . Found I had wrong eng number . Reordering correct door . Call to set return . ; ordrng 1 W11600220 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, TX 78633
Lou
Job Details: 01/23/2023
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised the unit is making a rattling noise. They provided a video of the noise which sounded like valve chatter when calling for water. I tested the water dispenser and could hear a light chatter, but the customer advised that the noise is coming from the right side of the unit. I placed the unit in diagnostics and tested the damper and found the noise to be coming from the damper. I am ordering the damper and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 01/27/23 (MS). No water leaks observed during service.; ordrng 1 W11236851 (Air damper) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Austin, TX 78737
Scott
Job Details: 01/23/2023
Arrived on site for oven not heating . Custome mentioned oven would run for a few mins and then flash an error code . Ran diagnostics and found fan speed error codes . Ordering fan blowers . Call to set return ; ordrng 2 W11598119 (Blower)s
We serviced a
JENN-AIR BUILT IN COFFEE
Model JBC7624BS00
Near Jonestown, TX 78645
Maurice R
Job Details: 01/23/2023
"Arrived onsite for coffee machine not dispensing water. Gain access to the unit, when I call for coffee there is no coffee comes out of the unit. You see no water is going through the water lines. Replaced the and still no water for the coffee. Ordering parts for unit,Sr7735559070; ordrng 1 W10661084 (Meter) and 1 W11314484 (Filter) and 1 WPW10661091 (Control board) and 1 W11363553 (Protector (capacitor )) and 1 W10661744 (Regulator)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Kyle, TX 78640
Kevin
Job Details: 01/23/2023
Arrived on site and found counter light is always on. Replaced control panel but this had no positive effects. They control bar will be needed to complete repair; ordrng 1 W11552018 (Control board)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78748
Scott
Job Details: 01/23/2023
"Arrived on site for washer vibrating . Found belt guard had come off and got damaged . Ordering cam , belt , cap , guard ,screws, . No water leaks detected. Call to set return ; ordrng 1 W11026785 (Motor) and 1 W11481722 (Actuator) and 1 W11395618 (Cap) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Guard) and 2 W11573574 (Screw)s"
We serviced a
GE MICROWAVE
Model JVM3162RJ3SS
Near Georgetown, TX 78628
Maurice R
Job Details: 01/23/2023
Arrived onsite to replace MW door. Installed the new door on MW and found 2 dents in the door. Reordering the door.; ordrng 1 WB56X32913 (Ge MW door)
We serviced a
WHIRLPOOL OVEN
Model JDRP548HL01
Near Georgetown, TX 78628
Gerry C
Job Details: 01/23/2023
"JDRP548HL01 Arrived to instal previously diagnosed and ordered parts. I was able to enter service test mode via the right UI controller and found F3E1, F6E9, F6E4, F1E0 stored in memory and I cleared for testing and repair. I removed and replaced the left UI and expansion board and tested. All functions returned to the left side, but the right UI would not accept commands. I was unable to clear any further codes in either UI and ruled that out. Office to order the UI and we will have both LH and RH in hand, incase of need. I was able to adjust all six burners to get them to ignite as designed. No gas leaks detected during service. Office to contact the customer to arrange return service.; ordrng 2 W11492266 (UI)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Round Rock, TX 78665
Kimo
Job Details: 01/23/2023
Arrived onsite for a DW that is leaking when in use. Upon inspection I found that there was a leak at the to left corner of the DW tub where the Welless meet. I am ordering the tub. Office to reschedule. ; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Round Rock, TX 78665
Kimo
Job Details: 01/23/2023
Arrived on site for a range with a right front burner that is not Ignite. Upon inspection I found that the right front burner no spark I am ordering the igniter and the spark module. Office to reschedule.; ordrng 1 W10669525 (IGNTR-SURF) and 1 W11590249 (Spark module)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Austin, TX 78732
Luis
Job Details: 01/23/2023
"Arrived on site for no ice and loud noise. Compressor running at high speed,ran diagnostics loud noise from ice box fan,removed cover found evaporator incased in ice uploaded picture unit not running through a defrost cycle,diagnosed a defective thermal fuse in harness. Ordering updated control kit,harness assembly and cover. ; ordrng 1 W11396530 (Harness) and 1 W11533213 (Control) and 1 W11394920 (Cover)"
We serviced a
SAMSUNG DRYER
Model DVE50R5400V/A3
Near Round Rock, TX 78664
Kimo
Job Details: 01/23/2023
Arrived onsite for a dryer that is not heating. Upon inspection I found that the connections at the heating element where damaged I repaired them and tested unit and found unit operating as designed. I also advised customer to have his vets cleaned.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXL25RYMS2
Near Austin, TX 78731
Vincent
Job Details: 01/23/2023
"Arrived on site for refrigerator, inspected unit and work area. Arrived to install previously diagnosed parts but the water supply line was not receiving water because it was disconnected from the main water valve. I advised customer if I installed icemaker and water valve it would still not function so they decided not to do anything with icemaker. I gained access to the drain tube and replaced it with new one. I then gained access to the evaporator and used steamer to remove all ice build up and to make sure it would drain correctly. Unit is now operating as designed and no leaks where observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Georgetown, TX 78633
Lou
Job Details: 01/23/2023
"Arrived on site to inspect refrigerator ice maker and water dispenser not working. Upon further inspection, I test3d the water dispenser and the dispensed slowly. I removed the filter and retested and the water dispensed as designed. Customer advised that the filter has not been replaced in a long time. I placed my filter bypass in the filter head and retested and it operated as designed. I found mold on the filter head as well. I tested the ice maker and found the motor is bad. . I removed and replaced the filter head and ice maker and tested both and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model MEDB955FC1
Near Wimberley, TX 78676
Andrew
Job Details: 01/23/2023
"Arrived on site to test unit for squealing noise. Found belt slipping due to being stretched from normal use. Upon further inspection found rollers and idler seizing up. Replaced belt, idler and rollers. Unit now working as designed.
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Austin, TX 78746
Wesley
Job Details: 01/23/2023
Arrive onsite and determined the cooktop could be replaced to repair the unit.Completed installation. Unit is now operating as designed. All checks good.
We serviced a
GE VENTHOOD
Model JV966D3SS
Near Austin, TX 78759
David S
Job Details: 01/23/2023
Arrived on site for Ge vent hood lights being out. I inspected the unit and work area. I found both bulbs out. I gained access to the harness and tested voltage to the sockets. I found both receiving 12 volts. I spoke to the customer about needing new bulbs. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78754
Wesley
Job Details: 01/23/2023
Arrived onsite for leaking dishwasher and found unit operating with cracked failed tub. No evidence of abuse of the unit causing failure. Cost to repair OOW would almost double the replacement cost. Advised customer on findings and was made aware that tenant had been continuing to use the dishwasher after becoming aware of the leak for stated lifestyle/convenience reasons. Advised tenant to not to continue using the leaking dishwasher. Noted to customer/owner that ongoing use may have increased drywall/floor water damage.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Round Rock, TX 78681
Paul
Job Details: 01/23/2023
Arrived onsite for a dishwasher not working and responding to touch correctly. I found the cancel key sticking and an F2E1 stored error code. I replaced the console and tested the dishwasher. All is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVQ00
Near Georgetown, TX 78633
Lou
Job Details: 01/23/2023
"Arrived on site to inspect refrigerator leaking water onto the floor and accumulating at the bottom of the freezer. Upon further inspection, I removed the bottom drawer from the FC section and found a slab of ice at the bottom. I found the FC evaporator drain tube clogged with ice. I pulled the unit out and removed the back cover and found the drain tube clogged with debris. Removed the tube and cleared the debris and re-installed the tube. Using my steamer, I removed the ice from the drain and tested with hot water from my steamer and the drain is clear. Customer advised the ice cubes are coming out hollow and they recently had another company replace the ice maker. I found the ice maker was installed correctly and was tilted causing the all,of the water to flow to the back (motor area)and the cubes were coming out hollow. I reseated the ice maker and tested and it is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NRTS3
Near Austin, TX 78734
Luis
Job Details: 01/23/2023
"Arrived on site for thin ice. Ran diagnostics strong water flow,water not filling the pan fully due to defective water sensor,replaced water sensor pan filled evaporator plate frosting correctly and pumps working; used 1 WPW10548509 (Water sensor) from stock"
We serviced a
LG WASHER
Model WT7300CW/01
Near Austin, TX 78759
David S
Job Details: 01/23/2023
Arrived on site for lg washing machine not powering on. I gained access to the main control and found it receiving good voltage. I gained access to the console control and found it receiving voltage.. I installed the part. I found it coming on and working
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW3
Near Georgetown, TX 78633
Lou
Job Details: 01/23/2023
"Arrived on site ton inspect washer lid rusting. Upon further inspection, I found the lid rusting at the back under the lip of the underside the part. I removed and replaced the lid and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Wimberley, TX 78676
Andrey
Job Details: 01/23/2023
"Arrived on site to test unit for leaking water from back, customer stated that he replaced valve but water is still leaking, inspected valve and found that water lines were crossed threaded, removed hose and corrected issue, water lines are now seeded correctly and not leaking water, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Niederwald, TX 78640
Leonardo
Job Details: 01/23/2023
Arrived on site to test unit for F1E0 error code internal board damage. Test unit
We serviced a
KENMORE REFRIGERATOR
Model 106.749494
Near Georgetown, TX 78633
Lou
Job Details: 01/23/2023
"Arrived on site to inspect refrigerator with water collecting inside the RC section. Upon further inspection, I found water dripping from the vents from the FC section. I found ice built up on the FC evsp drip pan. The unit was defrosting at this time. Pulled the unit out and found the evsp tray at the back bottom of the unit dry. Using my steamer, I cleared the ice and cleared the drain tube and tested the drain tube and found it draining properly. No water connections to the unit and no water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Austin, TX 78737
Luis
Job Details: 01/23/2023
"Arrived on site. Installed a new fill tube and fill tube heater,ran diagnostics icemaker passed harvest ran fill test passed no leaks,ran water dispenser good no leaks.
We serviced a
WHIRLPOOL DRYER
Model LEW0050PQ3
Near Austin, TX 78702
Wesley
Job Details: 01/23/2023
Arrived onsite and found unit will require 2 man to make accessible for assessment and repair.