We serviced a
KENMORE WASHER
Model 110.2613241
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/28/2021
"Arrived on site for washer leaking. Inspected unit and work area. Performed diagnostics mode and tested operation. Found unit leaking from inlet valve. Will need to replace valve assembly to repair.Removed failed valve installed new. Performed diagnostics mode and tested all components. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Lakeway, TX 78734
Robert
Job Details: 10/28/2021
Arrived on call for complaint of leaks. Checked the bellow for damage and found it to be in good condition. Traced leak to the dispenser. Washer is level dispenser not spraying properly allowing water to run out front and down the left side of door then drip on to floor on left side of washer. Will need to replace dispenser to correct issue. ; ordrng 1 W11465532 (Dispenser)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB3
Near Killeen, TX 76541
Al
Job Details: 10/28/2021
Arrived on site to inspect damaged cooktop. Confirmed the damage and replaced it. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW3090JWO
Near Temple, TX 76502
Tyler
Job Details: 10/28/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78746
Luis
Job Details: 10/28/2021
"Arrived on site for ice forming in freezer and door issues. Adjusted hinge assembly doors even,found gap on right side of gasket on freezer section,remolded gasket checked door seal good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Austin, TX 78728
David Z
Job Details: 10/28/2021
Arrived on site to diagnose dishwasher that is leaking water. Ran unit and found good size leak from the diverter. Replaced sump and motor assembly to resolve leak. Retested and found leak is gone. Unit working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model GEW9868KQ3
Near Copperas Cove, TX 76522
Al
Job Details: 10/28/2021
Arrived back on site to install previously ordered terminal block. Added customers dryer cord he purchased and unit tested as designed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS00
Near New Braunfels, TX 78132
Andrew
Job Details: 10/28/2021
"Arrived on site to test unit for fan not working, tested unit found fan motor was not getting any voltage, replaced control board, tested unit by heating water to 1 min, then heated water for 2 min, unit working as designed job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/28/2021
"Arrived on site to test unit for stopping at rinse. Tested unit and found motor not engaging and water level not correct. Replaced control and capacitor, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290REM03
Near Waco, TX 76705
Jonathan M
Job Details: 10/28/2021
"Arrived on site for a refrigerator that is intermittently leaking water from the icemaker causing ice to plump and turn into a sheet of ice. Inspected unit and work area. Found it been full of ice and no issues with the ice present. The customer advised that it?ll happen every couple of weeks where the unit will seemingly either overfill or leak from the icemaker causing this issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near New Berlin, TX 78155
Noah D
Job Details: 10/28/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the units motor shorted. Replaced motor and tested unit for functions. Icemaker filled and turned. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Leander, TX 78641
Kayman
Job Details: 10/28/2021
Arrived onsite for refrigerator not dispensing water. Upon inspection I found only 70 Vac getting to the inlet valve indicating a bad diode on the harness. I replaced the harness and tested voltage again. I found now only 17 Vac getting to 2 valves and 120 coming to the 3rd valve. I spoke to PR and we determined the harness I installed has a bad diode. I am re ordering the harness. The customer brought to my attention. The lower right hinge is very squeaky when opening the door. I will order the closer to replace as well on return visit. Office to R/S due to part availability. ; ordrng 1 W11025794 (Harness) and 1 W11311687 (Closer) and 1 W11292872 (Hinge) and 1 WPW10257203 (Cam upper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXNS00
Near Austin, TX 78739
Luis
Job Details: 10/28/2021
"Arrived on site for ice build up in freezer. Adjusted freezer door checked door seal,gasket sealing correctly to cabinet."
We serviced a
WHIRLPOOL COOKTOP
Model KCES550HBL00
Near Belton, TX 76513
Tyler
Job Details: 10/28/2021
Arrived on site for cooktop not allowing proper functionality from front right inf. Switch. Upon arrival confirmed unit still in warranty from updated M&s#. After further inspection I found element broken but new element came with no adaption kit or capability of being installed on this unit. Also found after further testing that inf. Switch had failed causing power to only be sent to unit while it was on high setting. Will need office to reschedule with customer once availability of burner element is know. Need to return and replace both inf. Switch and element to front right burner. ; ordrng 1 W11259508 (Element (F.Right))
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Temple, TX 76502
Tali W
Job Details: 10/28/2021
"On site to install previously diagnosed parts. Replaced control, actuator, UI harness, encoder, and latch. Reassembled, ran diagnostics cycle and started normal cycle. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, TX 76542
Al
Job Details: 10/28/2021
"Arrived on site to inspect dryer taking several loads to dry completely. Turned unit on and it tumbled, heated but the exhaust seemed to be clogged. Customer will need to get vents cleaned for dryer to work properly. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS
Near Belton, TX 76513
Al
Job Details: 10/28/2021
"Arrived on site and inspected control panel on a range that is dented. Confirmed, removed and replaced it. Job complete"
We serviced a
KITCHENAID RANGE
Model KESC308LSS0
Near Temple, TX 76504
Tyler
Job Details: 10/28/2021
Arrived on site for range not turning on display. Upon arrival confirmed complaint but found sound still functioning on ui but no lights. Couldnt remove range due to wood toe panel installed at bottom of unit. I did quote customer 3 different quotes for replacement of ui and/or acu. ; ordrng 1 WP9782455 (Display board) and 1 WP9782437 (Acu) and 1 Cnote
We serviced a
WHIRLPOOL RANGE
Model RF364PXPT0
Near Killeen, TX 76542
Al
Job Details: 10/28/2021
Arrived on site to inspect a rage element that popped. Confirmed the complaint and found the bake element was indeed shattered. Removed and replaced it and unit tested as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Belton, TX 76513
Tyler
Job Details: 10/28/2021
"Arrived on site for refrigerator not making ice. Upon arrival customer stated unit had intermittently been making ice since last repair. Upon arrival confirmed temps in both compartments (actual: 0/39). Found ice maker had filled bucket with ice. Called techline and ran through recommended tests. Results showed door switch was occasionally failing. After replacing switch per techline, I then ran more test but found intermittent issue with voltage still. Replaced main control. Ice maker now harvesting as designed. No power failures found. Call complete. Steve sr#7732108740"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Austin, TX 78731
David Z
Job Details: 10/28/2021
"Arrived on site to diagnose refrigerator that customer says sounded like it was running all the time. On arrival she let me know that the unit has been fine for several days and she has not noticed anything out of sorts, but still wants it checked out. Checked temps and found Fac at -2, RC at 36 with compressor off, and ice was present in the bin. Checked damper and fans and found all operating fine, and no surging. Checked all door gaskets and all gaskets tight with no gaps. Checked under pantry Ui and found no water. Can not find any faults with the unit, it is working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Woodway, TX 76712
Jonathan M
Job Details: 10/28/2021
Arrived on site for a refrigerator that has a broken icemaker and ice bin. Inspected unit and work area. Confirmed the customers complaint and found the icemaker tray spinning freely showing that the icemaker tray and motor had become disconnected. Replace icemaker and ice bin. Tested the unit and the unit began to work as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE0
Near Woodway, TX 76712
Jonathan M
Job Details: 10/28/2021
Arrived on site for a dishwasher that is not completing cycles. Inspected unit and work area. The customer advised that the unit will get stuck after about 15 to 20 minutes and will continue to wash but will not advance through the cycle. Ran the unit through diagnostics and found all individual components working properly. Spoke to PR and was advised that the issue would most likely be with the OWY sensor not picking up the towel wash temperature in the dishwasher had reached washing temperatures. He advised that will happen within that time frame due to the unit having finished the prerogative se and starting the regular wash cycle. Replaced OWY sensor and tested the unit. The unit began to work as designed and ran through a full 25 minutes without stopping. The unit counting down and is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYW0
Near Woodway, TX 76712
Jonathan M
Job Details: 10/28/2021
Arrived on site for a dishwasher that has aligning upper rack. Inspected unit and worked area. Confirmed the customers complaint and found three of her rollers broken causing the rack to the back right hand corner. Replaced rollers and tested the unit. Found the unit draining and causing a leak at the garbage disposal due to her garbage disposal going out. She did advise that she has not had a plumber out yet to fix her garbage disposal. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Waco, TX 76710
Jonathan M
Job Details: 10/28/2021
"Arrived on site for a refrigerator that still having issues with the freezer door closing properly. Inspected unit and work area. The customer advised that they are getting frost inside the freezer on products as well as the side walls and upper part of the cabinet. They are extremely disappointed with the product and want a replacement at this point. Checked gaskets and found the gasket sealing properly. Check door operation Everly. The customer advised her even when they were pulling and pushing from the middle of the door, it doesn?t always completely shUt and is causing the refrigerator doors open extremely easily. I called whirlpool tech line and spoke to Austin SR# 7731906226. He advised that based on the current information, the unit was working as designed and there is no further repair that can be made to fix the unit to the customers specifications. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Belton, TX 76513
Tyler
Job Details: 10/28/2021
Arrived on site for washer not cleaning cloths correctly. Upon arrival I found f7e6 motor speed fault. After further inspection I found actuator had fallen out of please due to new style actuator. Was able to securely fasten actuator back in place. Reassembled and tested unit. Found washer fully functioning and agitating as designed call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Woodway, TX 76712
Jonathan M
Job Details: 10/28/2021
"Arrived on site for refrigerator that?s leaking out of the bottom. Inspected unit and work area. The customer advised that after the unit seems to go through a defrost, water seems to trickle onto the floor from the freezer section. Confirmed the customers complaint and found ice at the bottom of the freezer dripping onto the floor. Took off the bat cover and blew through the drain tube. Did not find any obstruction in the drain tube. Steamed out ice and water debris and found it difficult for water to pass through. After several attempts, was able to get water to drain through to the drip pan underneath the unit. However I did find spray foam insulation coming up through the drain tube as I was able to do that. Was able to get the unit well enough to drain water properly. Advise customer to call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Granger, TX 76530
Tommy
Job Details: 10/28/2021
Arrived onsite for dishwasher not heating correctly upon arrival found unit to be operating as designed. Rinse aid wasnt in use. Spoke with customer on need for rinse aid. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Salado, TX 76571
Tali W
Job Details: 10/28/2021
"On site for fridge icemaker no longer working. Found bail arm stuck in mid cycle. Jumped T to H, ice maker didnt harvest. Found 120VAC to ice maker. Ordering ice maker. Office to reschedule. ; ordrng 1 W10300022 (Ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBLC36FTS05
Near Cedar Park, TX 78613
Kayman
Job Details: 10/28/2021
Arrived onsite to install previously diagnosed parts. I stripped a screw out attempting to take off the door skin. I will need to return with a screw and some tools to remove the existing screw. Office to R/S. ; O-emld tckt
We serviced a
GE REFRIGERATOR
Model GYE22HMKBES
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/28/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42MDX05
Near New Braunfels, TX 78130
Noah D
Job Details: 10/28/2021
Arrived on site to inspect unit for creaking sounds when used. Upon inspection found the spring creaking as well as metal shavings around hinge parts. Found parts to replace hinge marked as discontinued. Customer tried multiple places to find parts to no success. Applying WD-40 and the creaking stopped.Complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Austin, TX 78739
Leonardo
Job Details: 10/28/2021
Arrived onsite for upper oven glass fogging up after using bottom oven. Removed upper door to show customer that there are no seals or gaskets to prevent steam from entering glass when lower oven is in use. and that the discoloration of glass is due to normal use. Customer cleaned glass prior to reinstalling door. Test the unit and unit tested good
We serviced a
WHIRLPOOL MICROWAVE
Model GT4185SKB1
Near Round Rock, TX 78681
Kayman
Job Details: 10/28/2021
Arrived onsite to install previously diagnosed parts. I attempted to install the switch but I am not able to remove the switch from the latch board without breaking a tab. I will need to order the latch board and switches to install on the unit. Office to R/S ; ordrng 1 WP8185271 (Latch board) and 2 4392027 (Switch)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Cedar Park, TX 78613
David S
Job Details: 10/28/2021
"Arrived on site for washing machine not agitating. I inspected the unit and work area. I entered diagnostics and found fault codes F5e3 lid lock fault f7e1 basket speed fault. I inspected the unit and work area. I found the control putting the unit through agitation when calling for spin. I also found the gear case is falling causing the unit to rattle around and walk.Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Killeen, TX 76549
Al
Job Details: 10/28/2021
"Arrived back on site to install previously ordered parts. After disassembling the unit and installing the cutoff, fuse, belt switch and control, the unit now functioning properly. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Round Rock, TX 78665
Tommy
Job Details: 10/28/2021
"Arrived onsite for washer not agitating, found unit actuator damaged. Replaced and tested unit is now operating as designed. Job Completed."
We serviced a
JENN-AIR COOKTOP
Model JGCP436HM00
Near Salado, TX 76571
Tali W
Job Details: 10/28/2021
"On site to install previously diagnosed parts. Replaced center &right manifolds, all three cooktop panels, left front & center rear & right front burner heads and all burner caps. Adjusted flame sizes on all burners. Found right front burner working on from lo-med, but on high the flame blows really hard. Replaced orifice holder and orifices. No change. Double checked both flame height settings, they were set properly. Need to call techline tomorrow to document and see if they have any recommendations since they were closed at time of service. Office to reschedule after documenting with techline.; ordrng 1 W11337056 (Tubing)"
We serviced a
LG DRYER
Model DLGX3371V
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/28/2021
"Arrived on site for gas dryer not heating. Inspected unit and work area. Verified failure. Checked for correct polarity and voltage. Disassembled unit and tested fuse and coils. Found opened coil on gas valve. Found coil not a replaceable part and will have to replace complete gas valve. ; ordrng 1 5221EL2002A (VALVE ASSEMBLY)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78735
Luis
Job Details: 10/28/2021
"Arrived on site for compressor always on. Ran diagnostics all test passed,changed defrost setting to basic,adjusted fresh food and freezer temperature"
We serviced a
KITCHENAID DISHWASHER
Model KUDE20FBSS0
Near Austin, TX 78747
Leonardo
Job Details: 10/28/2021
Arrived on site for unit leaking water. Tested unit for leaking water. Found water leaking from heating element.Office to reschedule ; ordrng 1 W10703867 (Element)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL0
Near Cedar Park, TX 78613
David S
Job Details: 10/28/2021
Arrived on site for top rack falling. I inspected the unit and work area. I found the adjusters broken. I replaced the adjusters. I tested the unit and found it working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cedar Park, TX 78613
David S
Job Details: 10/28/2021
Arrived on site for icemaker not producing ice. I inspected the unit and work area.I found no ice build up on the rc evaporator. I inspected the freezer and found the freezer temp at 0 degrees. I put the unit into diagnostics and tested the ice maker I found ice maker error code e2 icemaker lost home position. I tested the ice maker and it wouldnt harvest. I tested the icemaker fan and found it working as designed. I am ordering the icemaker to complete the repair. The office will reschedule when we have eta on the part.; O-emld tckt
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Pflugerville, TX 78660
Wesley
Job Details: 10/28/2021
Arrived onsite and found unit thermal fuse blown. Customer has long vent to roof and has never had it cleaned before. Repaired unit and verified that the element is not grounded. All checks good.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Spicewood, TX 78669
Robert
Job Details: 10/28/2021
Arrived on call to replace previous diagnosed parts. Pulled agitator and found hub in good shape as well as washplate. Removed cover and pully and found the gearcase in good condition. Ran diagnostics and got code F8E1 no fill. Found the cold water valve supply low. Pulled hose and found screen blocked. Clean and test. Water still low. Replace valve and retest. Water supply to cold still lower that normal. Customer might have reoccurring issues if so the supply should be checked.
We serviced a
AMANA REFRIGERATOR
Model ABB2524DEQ
Near Buda, TX 78610
Jacob
Job Details: 10/28/2021
"Arrived onsite for unit not cooling. Unit was on but not getting cold. Upon further investigation, found that the start device was getting the compressor to start. Checked amperage and start device would not work. Replaced start device W10613606. Started feeling cooler air temperatures after 15min. Let customer know to all the unit 24hrs to get to optimal temperatures.
We serviced a
MAYTAG WASHER
Model MVWB965HC
Near Elgin, TX 78621
Matthew
Job Details: 10/28/2021
"Arrived onsite for washer leaking and door not opening. Upon arrival found water at base of unit on floor and throughout cabinet. Insulation and components are completely saturated. Plugged unit in and drain pump kicked on and drained standing water. Lid opened. Then control shut off. Was able to put into diagnostics and found F5E2, F7E0, F2E1. Tried running auto test to search for leak and test Stops, flashing F5E2- latch failure, drains then shuts down.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Austin, TX 78748
Jacob
Job Details: 10/28/2021
"Arrived onsite for unit making noise during operation. Looked under the unit and found that the cam had fallen off and the nut that holds the cam in place was on the floor. Found nut and put cam back on with the nut and the belt. Tested the unit, unit tested good. No leaks at this time. Job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT8B5HW0
Near Austin, TX 78759
David Z
Job Details: 10/28/2021
"Arrived on site to diagnose refrigerator tripping breaker when plugged in. On arrival plugged in unit and let it run. Unit ran and ran and no problem was found. Advanced defrost timer to trigger defrost. On triggering defrost the unit popped the gfi shortly afterward. Unplugged defrost heater which is badly warped and sagging, and plugged in again. Unit did not pop breaker. Found defrost heater bad. ; ordrng 1 240356221 (Defrost Heater)"
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDE0
Near Bastrop, TX 78602
Matthew
Job Details: 10/28/2021
Arrived onsite for dishwasher control panel not functioning properly. Upon arrival tested unit. Found start button not responding. Control panel needs replacement.Replaced control and unit is now functioning properly. Job complete
We serviced a
JENN-AIR OVEN
Model JJW2430DP01
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/28/2021
Arrived on site to diagnose an oven that is not responding to user input. Found ui malfunctioning and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
MAYTAG DRYER
Model MDE9206AYW
Near Austin, TX 78745
Jacob
Job Details: 10/28/2021
Arrived onsite for unit missing parts and customer wants a new vent hose. Showed me that the door seal is missing and the knob is missing and the vent they want to get replaced.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Austin, TX 78744
Jacob
Job Details: 10/28/2021
Arrived onsite for unit not having a display. Looked at the unit and saw he display was not working. Replaced controls. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
GE REFRIGERATOR
Model GSS25GGHGCBB
Near Manor, TX 78653
Matthew
Job Details: 10/28/2021
Arrived onsite to replace previously diagnosed parts. Replaced valve and icemaker. Tested unit and unit is functioning properly. When reconnecting components found water line connection at wall loose. Tightened connections. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/28/2021
Arrived on site for Have done a cleaning cycle 3 times and followed all instructions on how to load and wash clothes. Am having to wash clothes with any thing on them 4+ times to get them clean. Placed in diagnostics and got motor fault code. This was the only fault code that came on. Cleared error code. Gained access to actuator and found the actuator arm was not engaged into splutch. Removed actuator and installed new actuator. Ran diagnostics spin and agitate. Washer now running as designed. Job completed.
We serviced a
MAYTAG WASHER
Model MVWC465HW0
Near Austin, TX 78757
David Z
Job Details: 10/28/2021
"Arrived on site to follow up on noisy washer. Removed motor and cam and found gearcase had been leaking. Replaced gearcase belt and cam. Attempted to replace motor, but found new motor had the fan blade pressed down and seized. Used existing motor. Tested unit and found unit working as designed. Calibrated unit. Call complete."
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IM03
Near Austin, TX 78726
David S
Job Details: 10/28/2021
Arrived on site to install previous diagnose part. I installed a new outer panel and handle. I reassembled the door and tested the unit. It is working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDW00
Near Austin, TX 78705
Luis
Job Details: 10/28/2021
"Arrived on site for a refrigerant leak. Replaced the evaporator and compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78745
Luis
Job Details: 10/28/2021
"Arrived on site for noise complaint. Ran diagnostics,no odd noise from evaporator fan,ran compressor and condenser test,power cycled unit. Noise is compressor,normal operating noise from compressor."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Elgin, TX 78621
Matthew
Job Details: 10/28/2021
Arrived onsite for washer making banging noise and not spinning clothes out. Upon arrival put unit in diagnostics and found stored error codes for off balance load. Tested unit and unit was making some noise in the spin cycle. Noticed that the washer was not leveled. Legs were extended but still not leveled. Found that the laundry floor was not leveled. Customer must correct floor to avoid off balance load. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Bertram, TX 78605
Cliff
Job Details: 10/28/2021
Arrived on site to diagnose a range with a door not opening and closing properly. Found hinge broken and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/28/2021
"Arrived on site for Not Making Ice - Side by Side Refrigerator. Placed in diagnostics and ran harvest. Ice maker motor failed based on harvest test. Removed ice maker and installed new ice maker. Old ice maker had ice cubes in mold, but motor failed and wouldnt twist tray. Ran harvest again and new ice maker harvested as designed. Tested water dispenser and water came out. Removed kick plate to inspect harness under freezer door and it looked good. No leaks detected. Let customer know to dump ice new ice maker makes between this evening and tomorrow morning then afterwards ice will be safe to use. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Burnet, TX 78611
Cliff
Job Details: 10/28/2021
Arrived on site to diagnose a refrigerator that is not cooling. Found low refrigerant charge in unit.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78703
Taylor M
Job Details: 10/28/2021
"Arrived on site to diagnose washer with sensing/valve issues, upon arrival the customer informed me that the unit is not sensing clothes properly and informed me she was using a very small load to test the unit, i informed her of proper load techniques and cycle options for optimal performance. I ran the unit in service diagnostics and found no fault codes, I put the unit through a diagnostics cycle and the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW2
Near Austin, TX 78702
Taylor M
Job Details: 10/28/2021
"Arrived on site to diagnose washer with the lid latch not working, I gained access to the unit and found that the lid latch was broken, I replaced the latch and verified functionality, the unit is operating properly as designed, Job complete."
We serviced a
KENMORE REFRIGERATOR
Model 106.5113321
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/28/2021
"Arrived on site for refrigerator ice maker leaking water. Inspected unit and work area. Removed ice maker and identified leak. Found ice maker housing broken and not allowing ice maker to drop ice and continues to fill. Found wire harness to FC door cover broken. Repaired wire harness cover and will need to replace ice maker.Removed failed ice maker and installed new. Bypass on and off switch. Performed diagnostics mode, cycled ice maker and ran fill cycle. All tested good, no water leaks detected during service.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/28/2021
"Arrived on site for MAKING A LOUD NOISE WHEN IT INITIALLY STARTS UP-SCRAPING NOISE AND THE TUB ISN'T MOVING. Placed in diagnostics and got motor fault. Gained access to splutch cam and found cam was making the noise. Removed splutch cam and didnt see any oil from gear case. Removed splutch cam and installed new splutch cam. Ran through diagnostics and still heard splutch cam making a noise, but not as bad. Found actuator was not turning fully to engage splutch cam into agitate or spin. I had an actuator in my truck stock so I removed the actuator and installed the truck stock actuator I had. Noise is gone with new actuator. Washer spins and agitates as designed. Noise is gone. Went over loading washer in loose heaps and amount of detergent to use.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Coupland, TX 78615
Matthew
Job Details: 10/28/2021
"Arrived onsite for FC compartment not freezing. Upon arrival Checked temps, found FC temp 23 and RC temps 37. Check compressor compressor and equalized pressure at 30. Called tech line for assistance. Provided SR 7731741373. Ran unit connected to watt meter. Pressure 10psi low side, 105 psi high, 150 watts. Tech stated pressures weren?t terrible but a little off as well as wattage being just a little off. Tech ordered another nitrogen test and to peel back Black shrink wrap that covers evaporator connection to copper line. To be sure to check for leaks in that area with the shrink wrap on pressures could still hold steady. If no leak is found, tech recommended replacing Compressor and 3 way valve. SR7731741373. Will need sealed system technician scheduled for 3 hrs. Office to reschedule ; ordrng 1 KRFC704FPS00 (COMPRESSOR ) and 1 NITROGEN (NITROGEN ) and 1 OILLESSGAUGES (OIL LESS GAUGES ) and 1 W11131873 (cntrl-elec) and 1 W11429989 (3 WAY VALVE )"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS8
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/28/2021
"Arrived on site for n site for dishwasher not operating. Inspected unit and work area. Performed diagnostics mode and found fault code F4-E3 motor fault, F10-E1 dispenser fault and F8-E1 slow drain. Monitored test operation and found wash motor not activating. Inspected chopper wheel and found turning freely. Measured voltage to motor and 120 volts. Canceled test cycle out and found water draining. Found failed sump assembly/wash motor.Removed failed sump and installed new. Assembled unit and tested operation. Performed diagnostics mode, monitored test operation and observed for possible water leaks. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/28/2021
Arrived on site for dw panel need to be installed. Found kick plate was completely missing. Installed new kick plate and retainers. Found friction sleeve missing from left side hinge. Ordering a new friction sleeve (8268961) to return and complete the repair. ; ordrng 2 8268961 (Friction sleeve)s
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/28/2021
Arrived on site for Front panel extremely hot and panel missing from below broiler door. Customer showed me where the hot section was concerning. Location was top panel control area. Customer had oven set to 400. Removed my glove and only heat coming out was from vent underneath front control panel. Explained this was normal and it allows the heat to circulate through the oven to ensure food cooks evenly. While inspecting oven I found the bottom panel was crooked and not installed properly. Took picture for quick pics. Secured oven bottom the correct way. Job completed.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Austin, TX 78703
Taylor M
Job Details: 10/28/2021
"Arrived on site to replace previously diagnosed front glass and name plate, upon arriving I gained access to the door and removed it, I replaced the front glass and name plate and put the unit back together, I vacuumed all glass surrounding aThe unit and Inside of the unit. unit is operating properly as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBRA20EMBL
Near Austin, TX 78731
David Z
Job Details: 10/28/2021
Arrived on site to follow up on refrigerator that is freezing items in the RC. On arrival checked thermostat and found the adjuster belt was not reattached to the thermostat / damper. Damper was fully open causing excessive air to flow. Reattached band and set back to default for unit. Airflow has lessened and unit is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Austin, TX 78737
Luis
Job Details: 10/28/2021
"Arrived on site for no cool in fresh food section. Ran diagnostics weak air flow from fan,ran thermistor test,readings off,ran heater,heater powered on. Removed cover found ice build up on upper portion diagnosed unit will need cover assembly. ; ordrng 1 W11395558 (Evap cover)"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2669KEB01
Near Round Rock, TX 78665
Tommy
Job Details: 10/28/2021
Arrived onsite for refrigerator not cooling upon arrival found unit would required full sealed system.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near Georgetown, TX 78626
Tommy
Job Details: 10/28/2021
"Arrived onsite for refrigerator not cooling. Upon arrival found unit receiving proper voltage but unit requiring full sealed system, Job Completed.; ordrng 1 W11126760 (Compressor) and 1 W10836706 (Evap) and 1 WPW10143759 (UV dryer) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/28/2021
"Arrived on site for dishwasher control panel not responding. Inspected unit and work area, found standing water in unit. Measured incoming voltage and found 120 volts on nurtural. Powered unit off at circuit breaker. Gained access to junction box and wired in power cord to power on from different outlet. Found unit powered on. Performed diagnostics mode, no error codes. Monitored test cycle operation and observed for possible water leaks. Unit tested good, no water leaks detected.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Austin, TX 78748
Jacob
Job Details: 10/28/2021
Arrived onsite for unit making noise during operation. Tested the unit and heard loud bangs noise. Upon further investigation. Found that the rollers were broken and not the correct one from the factory. Replaced with repair kit. Tested the unit. Unit tested good. No issues at this. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM0
Near Spicewood, TX 78669
Robert
Job Details: 10/28/2021
Arrived on call for complaint of not washing. Customer found soap still in bottom of tub at end of cycle. Ran diagnostics and got code F6E4 wash motor error and F8E2 float error. In diagnostics wash motor working properly. Ran test cycle twice and wash motor and water fill good. Clear codes.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS02
Near Austin, TX 78734
Leonardo
Job Details: 10/28/2021
Arrived on site to replace control board and console. Replaced control board and console. Tested Unit and test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78735
Luis
Job Details: 10/28/2021
Arrived on site. Found upper bracket on mullion not seated and installed to fresh food door,removed mullion reinstalled mullion all brackets seated and installed to door checked door operation good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Pflugerville, TX 78660
Wesley
Job Details: 10/28/2021
Arrived onsite for intermittent clicking and cooling failure. Symptom can be solved by unplugging and replugging in the unit. Deli control is operating as designed. Replaced the inverter to repair the cooling loss and clicking sound during failure. All checks good. Unit is operating as designed at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS01
Near Austin, TX 78733
Luis
Job Details: 10/28/2021
"Arrived on site for no cool. Removed fresh food evaporator cover found uv dye on evaporator,replaced defective evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Burnet, TX 78611
Cliff
Job Details: 10/28/2021
Arrived on site to diagnose a washer that is not cycling properly. Found very low flow from cold water supply from home. Advised customer on findings and that hot and cold water must both operate for unit to run. Homeowner will need a plumber to correct water issue before washer can be used.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Round Rock, TX 78665
Wesley
Job Details: 10/28/2021
"Arrived onsite and tested unit for cooling and averages and based on report of icemaker failure correlating with cooling loss, found e2 error and failure to harvest in diagnostics. Advised customer that shorted icemaker caused command failure for fridge cooling. Replaced icemaker. Unit is now operating properly."
We serviced a
GE MICROWAVE
Model PVM9005SJ3SS
Near Elgin, TX 78621
Matthew
Job Details: 10/28/2021
Updated m/s. Arrived onsite for door falling off. Upon inspection found door falling apart. Screw have broken off into screw slots. Door can?t be repaired would have to replace whole door. Will need AUTHO. Office to reschedule.; ordrng 1 WB56X30488 (stainless door with)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA80SAKZ0
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/28/2021
"Arrived on site and inspected dishwasher and found saved error code , F8E4, reset connector on float switch, ran all functions in diagnostic cycle and everything passed. Also started a normal cycle and it is progressing properly, no further repair is needed at this time, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Leander, TX 78641
Kayman
Job Details: 10/28/2021
Arrived onsite for dryer with torn seal. Confirmed complaint. Replaced seal. no other issues. Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH04
Near Austin, TX 78703
Taylor M
Job Details: 10/28/2021
"Arrived on site to diagnose refrigerator with no cool in the rc, i gained access to the fc and found that the evap cover is frozen over as well as the diffusers, i gained access and defrosted the evap cover and diffusers with my steamer until it was completely clear, I found that the clicking noise was coming from the ice surrounding and touching the fan. I removed all of the ice and now the unit is operating properly as designed, I informed the customer that the ice build up would have started due to either one of the doors not being sealed for a short period of time causing ice to continuously build after the moisture build up turns into ice. Job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZQ2
Near Austin, TX 78739
Kevin
Job Details: 10/28/2021
Arrived on site and found recirculating pump was bad. Installed new pump and now is working properly. All other functions working as designed. Informed customer that 48 hours will be needed for unit to produce a usable amount of ice. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Austin, TX 78703
Taylor M
Job Details: 10/28/2021
"Arrived on site to diagnose refrigerator with no cool in the refrigerator compartment, I gained access to the unit and found that the unit is cooling just fine in the freezer compartment but the rc is under cooling, I found that the diffusers to the rc were blocked with ice and evidence that the door had been left open slightly for the fc or the rc at some point causing ice to form and completely block the flow of cold air to the refrigerator compartment. I cleared the ice and now the unit is operating properly as designed. Job complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGSC2335TF0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/28/2021
Arrived on site to install previously diagnosed part. Removed dampener and installed new dampener. Placed in diagnostics and dampener would still stay closed when set to open. Inspected main control and tested harness and it wasnt sending the proper voltage to the dampener. Removed control and installed new control. Dampener now opens and closes based on the command in diagnostics its given. Tested ice maker dispenser and flap opens and closes on crushed or cubed and you can hear the motor turn the auger as dispenser is pressed. Explained to customer we cant test the ice maker dispenser because there isnt any ice. Once the ice maker begins producing ice they can test it. If it still doesnt dispense I recommended they call their warranty company to have us return. Now that dampener and main control have been replaced they fridge should start operating as designed. Job completed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/28/2021
Arrived on site for refrigerator not cooling. Inspected unit and work area. Measured temperature and found at ambient temperature. Performed diagnostics mode and tested compressor and condenser fan and found .7 amps. Found sealed system leak. Will need to replace compressor and evaporator. Off to schedule return when ETA is available on parts.; ordrng 1 ACCESSVALVE (ACCESS VALVE ) and 1 W10177049 (sub 10143759) and 1 W10669255 (evaporator) and 1 W10879296 (compressor)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Cedar Park, TX 78613
Kayman
Job Details: 10/28/2021
Arrived onsite for washer with screeching noise during spin. Upon inspection of manual diagnostics I found it would screech very loudly at beginning of spin. I accessed the drive system and replaced the belt. The screech is no longer present while testing. I ran auto diagnostics and it went through as designed no screech. I advised the customer to load down the unit and run a cycle to ensure the sound does not return with a load. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78749
Jacob
Job Details: 10/28/2021
Arrived onsite for unit not dispensing water or making ice at times. Customer said it had been working lately but wanted to check to see if anything else was the issue. Looked at the filter head and noticed that the filter head was leaking without a filter in it. Was able to replace the filter head W11346623 from truck stock. Tested the unit. No leaks at this time. Job complete
We serviced a
MAYTAG COOKTOP
Model MGC4436BDB12
Near Wimberley, TX 78676
Kevin
Job Details: 10/28/2021
Arrived on site and inspected unit for burners clicking when not in use. Customer states the issue is intermittent. Found all burners working correctly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD00
Near Austin, TX 78717
David S
Job Details: 10/28/2021
Arrived on site for fridge leaking. I inspected the unit and work area. I found no ice build in the freezer. I gained access to the drain tube. I found the drain tube clogged with debris. I cleared the drain tube. I poured water down the freezer drain and found it draining properly. I tested the water dispenser and the ice maker. I found the valves and water lines not leaking.
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM02
Near Leander, TX 78641
Kayman
Job Details: 10/28/2021
Arrived onsite for refrigerator with freezer door getting stuck or not closing all the way. Upon inspection I found the FC frosted up and the door has gaps. I found the issue to be with the slides. I replaced the slides and cleared out all frost. I tested the unit and it is working as designed at this time. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Georgetown, TX 78628
Tommy
Job Details: 10/28/2021
Arrived onsite for refrigerator not cooling correctly. Upon arrival found unit completely frosted in rear. Unit motor evap and control will need to be replaced Job Completed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Jarrell, TX 76537
Tali W
Job Details: 10/28/2021
"On site for dishwasher tripping breaker when heated dry is on. From connector at control, heater 18 ohms(within spec). Control sending proper voltage. No errors in diagnostics. Ran diag cycle. Heater is turning on. Found internal burn marks on heater. Indicating element is internally grounded. Ordering element, thermostat, and control. Office to reschedule.; ordrng 1 WPW10195091 (Thermostat)"