Service History 231

Near Round Rock, TX 78665
Kayman
Job Details: 02/22/2021
DRYER MAYTAG MGD6230HW0 Arrived onsite for dryer making scratching noise. Upon inspection I found the unit making a ticking or scratching noise while spinning. I accessed the blower wheel and found it cracked. I replaced the wheel and tested the unit. The unit no longer makes a scratching noise and is working as designed at this time. No gas leaks detected during time of service. Job complete.
Near Leander, TX 78641
Justin
Job Details: 02/22/2021
REFRIGERATOR WHIRLPOOL ED5FHAXSB02 Arrived on site for refrigerator with no cool. I tested temps and found RC at 36°F and FC temps at 40°F. I found no frost build up on evap. I left the door open for a while and then set temp at lowest setting for FC. The evap fan and compressor then turned on almost immediately. I found voltage to the thermostat indicating a bad thermostat. I replaced thermostat and unit turned on and started cooling down. I advised customer it could take 24-48 hours to get to temps and start making ice again. I also vacuumed a thick layer of dust off of condenser. Call complete.
Near Georgetown, TX 78628
David
Job Details: 02/22/2021
DISHWASHER KITCHENAID KDTE104ESS3 "Arrived on site to diagnose dishwasher that is not running or pumping. Checked error codes and found none present. Ran unit in diag mode. Can hear the diverter just spinning and clicking and will not lock in or start the cycle. Ordering sump and motor. 0 stock avail, office to schedule when we can get one. ; ordrng 1 WPW10605057 (Sump and motor assy)"
Near Georgetown, TX 78626
Andy
Job Details: 02/22/2021
WASHER WHIRLPOOL WTW5100HW0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lampasas, TX 76550
Al
Job Details: 02/22/2021
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site and inspected washer for unit not filling with enough water.Ran diagnostics and found several error codes (overload, stuck button, off balance load, shifter failure)Customer advised she makes quilts and feels not enough water gets into the unit to wash her clothes efficiently.Unit passed diagnostics test Also advised customer on AFFRESH for washer tablets required by manufacturer and to clean unit monthly.Unit working as designed.Customer satisfied Job complete"
Near Leander, TX 78641
Justin
Job Details: 02/22/2021
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site to install previously diagnosed parts. I installed the new ice maker and ran test 120 in diagnostics. Ice maker rotated to ice break position and got stuck again. Ordering new IM and all controls to unit, for control might be calling IM to ice break position but not calling it back. Unit covered with parts concession KURTVURAP1. Office will have to reschedule. ; ordrng 1 W11450890 (Control) and 1 W11330486 (Inner door UI) and 1 W11442053 (Outer door UI) and 1 W11115534 (Ice Maker)"
Near Austin, TX 78726
David
Job Details: 02/22/2021
WASHER WHIRLPOOL WFW8640BW1 "Arrived on site to assist with washer drain issue. Customer showed me they had pulled the unit out and hose had a broken bracket and was not in the ground. The drain in the laundry room is in the floor behind the unit. Advised customer we just need to plug the hose into the hole. Reseated it and moved unit back and tested unit. Verified unit is properly draining and working as designed.
Near Leander, TX 78641
Justin
Job Details: 02/22/2021
OVEN JENN-AIR JJW2830DS01 Arrived on site for wall oven throwing F2E1 error code for stuck key. Upon further inspection I found the error code would continue to flash and would not allow you to operate unit. Customer stated it occurred after a power outage. I got unit into diagnostics mode resetting control. I manually activated each component and found all relays turning on and functioning as designed. I found only the stored error code F2E1. I cleared error codes. I took unit out of diagnostics and error code was no longer generated. Just to make sure I cycled power at breaker for 2 minutes and turned it back on. Unit was still not throwing error codes. I then preheated both lower and upper oven to make sure it reached temps without the error code F2E1 generating again. The error code never came back. Unit is now working as designed.
Near Georgetown, TX 78633
Lou
Job Details: 02/22/2021
RANGE WHIRLPOOL WFG320M0BB0 "Arrived on site to inspect range cooktop gas smells. Upon further inspection, the customer advised that they can smell gas primarily on the left side when the unit is not in use. I removed the control panel and knobs and when I removed the panel, there was a faint smell of gas. I found that the gaskets between the valve and manifold on the two left valves and the right front valve were dissolving. ; ordrng 1 W10512763 (Manifold) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
Near Andice, TX 78628
Lou
Job Details: 02/22/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave getting too hot. Upon further inspection, I placed of cup of room temp water in the unit to test temp output. When I pressed start, I found the turntable not turning. I pressed the button to turn the turntable on and it continued to fail. When I inspected the turntable motor, I found the red and blue wires of the turntable harness were damaged and had shorted out on the bottom vent panel. I attempted to re-wire the harness but could not due to lack of wire. I advised the customer of my findings and m ordering the main harness and main control (just in case). Unit was left unplugged for safety. Office to schedule return service due to the availability of parts. ; ordrng 1 W11350916 (Main harness) and 1 W11342846 (Main control)"
Near Temple, TX 76504
Tyler
Job Details: 02/22/2021
FREEZER MAYTAG MBF2258FEZ05 Arrived on site for a fridge raider frosting up in the freezer. I thought arrival customer stated that they notice the icemaker quit working roughly around the same time they lost power in the fridge for over a day and they also noticed that since they got in the fridge that the freezer door did not seem to be closing properly or aligned with the bridge correctly. Upon further inspection I found that the frost buildup in the freezer was due to the fact that the freezer door was not sealing all the way because it was off track and this was causing cold air to escape the freezer not allowing the icemaker also run. I was able to realign the door on the glide rails that it is mounted to it was able to verify with 100% accuracy that the door is now selling fully with no air leaks whatsoever and if the icemaker still harvesting as designed. Informed customer to take a few hours in the freezer to reach its current temperature it said too. Call complete
Near Austin, TX 78731
David
Job Details: 02/22/2021
REFRIGERATOR KITCHENAID KSSC48QTS00 Arrived on site to install control to resolve no cool and electrical issues. Installed rebuilt control and retested unit. Compressor came on and unit is now cooling. Checked control panel and it is responsive and lights are on. Unit has begun cooling. All is now working as designed. Call complete
Near The Hills, TX 78738
Leonardo
Job Details: 02/22/2021
COOKTOP WHIRLPOOL JED3536GB01 Arrived on site to replace cooktop. Replaced cooktop test unit and unit test good.job complete.
Near Hutto, TX 78634
Andy
Job Details: 02/22/2021
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site to install previously diagnosed drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Justin
Job Details: 02/22/2021
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for an unresponsive washing machine. Upon further inspection I found UI completely unresponsive. I found proper voltage at the wall and at ACU, but no voltage going to UI. This indicates a bad ACU. Coming back to install ACU and bringing UI just in case. Office to reschedule. ; ordrng 1 W11322905 (ACU) and 2 AUTHO (autho on ACU and Console)s"
Near Austin, TX 78750
David
Job Details: 02/22/2021
DISHWASHER WHIRLPOOL KUDS01DLSP0 "Arrived on site to diagnose dishwasher that was full of water. On arrival customer told me that after water had been restored to their house they had seen the DW filling up. When restored water pressure was low for some time. When I checked the unit and powered the valve on, I didnt see he seep anymore. Ran through diagnostic and unit filled properly and I dont see a run. With pressure being low, there was not enough water pressure to hold the solenoid valve closed. Unit is running fine, and I could not verify a drip after powering on.
Near Georgetown, TX 78628
Lou
Job Details: 02/22/2021
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site to inspect washer off balance error code. Upon further inspection, I placed the unit in diagnostics showing error codes F6E2, F5E2, F5E3, F5E4 and F2E1. Cleared the codes and continued with testing. Unit is operating as designed. I tested the key activation and encoder test and the unit passed. I tested the lid lock and it failed. Following the tech sheet, I tested the main control and lid lock and both failed.; ordrng 1 W10812418 (Main control) and 1 W10861642 (Latch assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
Near Pflugerville, TX 78660
Kayman
Job Details: 02/22/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher leaking from underneath. Upon inspection I was not able to recreate a leak. I found the unit a little out of level favoring the front. I leveled the unit but still no leaks. I explained proper loading and soap usage or this unit to perform correctly. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Lampasas, TX 76550
Al
Job Details: 02/22/2021
DRYER WHIRLPOOL MED6230HW0 "Arrived on site and inspected dryer only sensing and turning on for 3-5 seconds.Confirmed the complaint and suspected the motor to be the issue.Disassembled, removed and replace both the motor and the main control.Reassembled and the units Id the same thing.I checked and rechecked the harness plug at the motor and all was connected properly.Checked for voltage drop when starting the unit but the voltage drop didnt occur.Ordering the main harness and will return with all previously ordered parts.Office to schedule return services due to part availability.Needs more work.; ordrng 1 W11164044 (Main harness)"
Near Georgetown, TX 78633
Lou
Job Details: 02/22/2021
COOKTOP KITCHENAID KCGS956ESS02 "Arrived on site to inspect cooktop burners not igniting. Upon further inspection, I tested the burners and found the far right front and rear burners with the wrong burner caps. Customer had cleaned the cooktop and didnt put the caps back on properly. I placed the caps on the correct burners and retested and unit is operating as designed. I made recommendations for use and care. No gas leaks detected during service, job completed."
Near Leander, TX 78641
Justin
Job Details: 02/22/2021
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site for wall oven not turning on at all. I cycled power at breaker and unit still did not turn on. I gained access to thermal fuse and found it open.; ordrng 1 WPW10545255 (Fuse)
Near Leander, TX 78641
Justin
Job Details: 02/22/2021
WASHER MAYTAG MHW5500FC1 Arrived on site for washing machine with clamp fallen off. Upon further inspection I found the door bellow torn and needing to be replaced. The clamp fell off but is fine. Ordering bellow and will need to return to install. Office to reschedule. ; ordrng 1 WPW10237499 (Door Bellow)
Near Andice, TX 78628
Lou
Job Details: 02/22/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven not heating. Upon further inspection, the customer advised that they had done a self clean and the unit stopped heating on Bake. I pulled the unit and got access to the main control and tested voltage at the PX1-1 to PX3-2 and got 249V, but while testing the relay clicked and I lost voltage. Placed unit in diagnostics and checked error codes and found F6E4. Removed and replaced the main control and retested and unit is operating as designed. Cleared the error code. Job completed."
Near Temple, TX 76502
Tyler
Job Details: 02/22/2021
DISHWASHER KITCHENAID KUDS30FXBL8 on site for dishwasher the customer stated the water inlet valve is cracked upon arrival the customer wanted to inform us that the plumbers that they had previously doing work before arrival had removed the old inlet valve for the customer but in order to do so they had completely uninstall the dishwasher and they also added in a new cut off valve under the sink that did not allow for the water line to be reconnected to the hot water as it was intended I informed the customer that due to that he’d have to get the plumber back out in order to fit a new waterline connection for the unit and I also recommended that they get a new stainless steel water fill line due to the fact that the old unit was copper and with how the plumbers previously shoved in the dishwasher things were not mounted properly and unit was crammed. I was able to install the inlet valve but reiterated to the customer that we were not able to test any further for leaks due to the miss
Near Harker Heights, TX 76548
Al
Job Details: 02/22/2021
RANGE AMANA AER6303MFS2 Arrived on site and inspected range F1E0 board failure.Ran diagnostics and found the code was stored.The customer advised the unit doesnt go past 400 degrees.I set the unit at 400 and unit reached 400 without any issues.-SEE ADDED NOTE-Customer was around for diagnostics and observed the unit reach 400 degrees.Job complete
Near Waco, TX 76710
Jonathan
Job Details: 02/22/2021
DISHWASHER WHIRLPOOL WDF590SAJM0 Arrived on site for a dishwasher that won’t fill. Inspected unit and work area. Placed unit in service diagnostics and found an F4 E3 (motor not running) error code. Ran the unit through an auto test and found the unit filling but not recirculating. Unit will need a pump and motor for repair. ; saved tckt
Near Robinson, TX 76706
Jonathan
Job Details: 02/22/2021
MICROWAVE WHIRLPOOL UMV1160CS9 "Arrived on site for a microwave that won’t start. Inspected unit and work area. Found door strike on the door broken, not the interlock. Went to research door strike and found that part not listed in the parts breakdown. Unit shows that you have to order the complete door assembly to get those latches. Ordering door and office will need to contact customer about the reschedule date due to an out of stock part.; ordrng 1 W11282731 (door/mw)"
Near Bruceville, TX 76630
Jonathan
Job Details: 02/22/2021
WASHER MAYTAG MVWX655DW2 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Customer had a load of clothes in the washer and had advised that she was told she was able to use the unit while the unit was still needing to be repaired. She has been washing clothes since our prior visit three weeks ago. Went to remove agitator and found the agitator completely seized onto the gear case. Attempted to remove with vice grips and flat head screwdriver‘s but was an able to get the agitator to move at all. Unit will need a complete rebuild for repair.Ordering washplate, inner basket, outer tub, filter, screws, and motor (just in case). We will turn with remaining parts. Office will need to contact customer about reschedule date due to out of stock and PSP items.; ordrng 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11089264 (filter) and 1 W11219115 (TUB) and 1 W11497303 (MOTOR) and 1 WP8533928 (screw) and 6 WP8533953 (screw)s"
Near Robinson, TX 76706
Jonathan
Job Details: 02/22/2021
WASHER MAYTAG MVWX655DW1 Arrived on site for a washing machine that won’t finish out the spin cycle. Inspected unit and work area. Customer advised that whenever they finish the cycle that the clothes are wet and it doesn’t appear they went through the spin cycle. They did advise that they can place the unit in a drain and spin to finish out the clothes but it won’t finish on a normal cycle. Ran the unit through several tests and found a water valve not pulling in cold water. Replaced valve and tested unit. Unit is not working as designed. Call complete.
Near Copperas Cove, TX 76522
Al
Job Details: 02/22/2021
OVEN GE RK746002AV Arrived on site and inspected 35 year old Hotpoint Single wall oven.Confirmed both bake and broiled elements were fully operational.Issue is with the main control.I photographed the bake element and broil element was also operating Needs more work Ordering research for parts availability ; ordrng 1 Researchforcontrolboard
Near Killeen, TX 76542
Al
Job Details: 02/22/2021
OVEN WHIRLPOOL RBD305PRS00 Arrived on site and inspected a Whirlpool double wall oven locked and not allowing customer to open.Customer advised the malfunctioning began during the recent ice storm. She was baking chicken and power surged and locked the oven.I got the door unlocked and tested the unit and unit tested as designed.Job complete No parts needed
Near Waco, TX 76711
Jonathan
Job Details: 02/22/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for refrigerator that’s not making ice. Inspected unit and work area. Customer advised that they have not been able to make ice for over a week. Ran the unit through diagnostics and tested the thermistors, evaporator fan, icebox fan, ice level sensor, and finally placed unit into the icemaker error codes. Found an E2 which indicated the motor lost position. Placed unit in a harvesting cycle and found the motor would not turn. Replaced the icemaker and tested the unit again in the harvest cycle. Found the unit spun and operated as designed. Filled icemaker and unit is working as designed. Call complete."
Near Waco, TX 76712
Jonathan
Job Details: 02/22/2021
WASHER GE WTW5300VW2 "Arrived on site for a washing machine that’s not spinning out clothes all the way. Inspected unit and work area. The customer says that the unit does spin out that they seem to be wetter than they should be and she’s having to run a second spin cycle in order to dry them out the way that she wants them. Ran the unit through several cycles without clothes and then a load with clothes. The unit is working as designed. With the clothes, the customer had put in two towels and jeans and a couple shirts. The towels and jeans were dry enough to put into the dryer. I did explain to them that since everything is working properly, there would be no ability to Perform repair to make it better as there is no guarantee any replaced parts would guarantee dryer clothes. I informed him that unit is working as designed and that they do not have any issues at this time will their washer."
Near Morgan's Point Resort, TX 76513
Tyler
Job Details: 02/22/2021
REFRIGERATOR WHIRLPOOL WRS571CIHB01 Arrived on site for refrigerator needing a previously diagnosed freezer side by side door. After inspecting the new door for any damages I found it was perfectly intact and I installed a new door entrance for the necessary items from the old door to the new one and then reassembled I was able to test and verify that overall the freezer door is functioning as designed. Call complete
Near Belton, TX 76513
Tyler
Job Details: 02/22/2021
DRYER WHIRLPOOL WED8500DC4 Arrived on site for dryer needing a new previously diagnosed blower wheel due to the old one cracking. Upon arrival I was able to disassemble and reinstall the new blower wheel then reassembled and tested the unit and verified sound is no longer coming back from the unit inform customer results and confirm with them that the dryer sounds much better than It did previously unit fully functioning as designed call complete
Near Kempner, TX 76539
Al
Job Details: 02/22/2021
WASHER WHIRLPOOL WFW87HEDW0 "Arrived on site and inspected front load washer F3E1 error code.I did a quick wash, then drained the unit and unit drained properly.Ran diagnostics and found no errors.Customer advised the unit throws the error code at least once a week.I replaced the water level sensor and quick washed the unit and unit tested as designed Job complete"
Near Harker Heights, TX 76548
Tyler
Job Details: 02/22/2021
WASHER WHIRLPOOL WTW8000BW0 Arrived on site for washer the customer stated the little latch is broken on. Upon arrival I found that the little latch wasn’t broken internally the gears had broken off of the slider that moves in and out of the lid itself to keep it latched down and I was able to replace the new lid lock assembly and Retested unit and verify that everything is functioning as designed with no leaks before during or after repair customer satisfied with results call complete
Near Pflugerville, TX 78660
Kayman
Job Details: 02/22/2021
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Arrived onsite for refrigerator losing cool in the FC upon arrival I found the FC= -6 RC=30 but nothing was frozen in the RC. I found the unit in the garage. I cannot recreate any failures at this time. I explained that the ambient temperature in the garage can affect the sensors in the unit and cause inconsistency in performance. (See Quick pic) I am not able to access the compressor at this time due to the unit being on a concrete platform and up against the wall. I accessed the evaporator And found the FC sensor was not positioned correctly on the suction. so I corrected but The unit is working as designed at this time. Job complete.
Near Harker Heights, TX 76548
Al
Job Details: 02/22/2021
WASHER MAYTAG MVWC565FW2 Arrived on site and inspected washer with power not starting.Confirmed the complaint and held the cancel button and drain pump turned off.Placed the unit in diagnostics test mode and unit had NO errors.I also Calibrated the unit.Customers cold water valve was defective and she will contact a plumber about the issues.Unit working as designed.Customer satisfied Job complete
Near Austin, TX 78727
David
Job Details: 02/22/2021
REFRIGERATOR KITCHENAID KBFA20ERSS01
Near Waco, TX 76712
Jonathan
Job Details: 02/22/2021
DISHWASHER FRIGIDAIRE PLD4375RFC0 Arrived on site for a dishwasher that had no power. Inspected unit and work area. Found the unit was hooked up and hardwired to an electrical outlet. The issue was that the dishwasher was hooked up to the upper outlet and the power was hooked up to the lower outlet. Found power to the lower outlet but no power to the upper outlet. I did advise the customer that the unit was hooked up incorrectly and that there was an electrical hazard. The customer did have some wire nuts that he used to not the unit properly together to ensure the unit did have power. Once he did so he turn the power back on and the unit is not working as designed. Did advise the customer to wrap the nuts and electrical tape prior to used to avoid water penetration into the electrical outlet. Call complete.
Near Austin, TX 78723
Matthew
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRF532SMHZ01 "Arrived onsite to replace previously diagnosed parts. Replaced door, closer, cover and door stop. Transferred gasket. Tested unit and unit is functioning properly. Job complete"
Near Bastrop, TX 78602
Andy
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site for refrigerator FC frost. Tested and inspected unit and found unit to be operating properly. Did find some gap between liner and cabinet. Added adhesive as needed. Instructed customer on use and care and practice for best performance and on opening and closing of door properly. No water leaks present at time of service.
Near Lakeway, TX 78734
Robert
Job Details: 02/21/2021
OVEN JENN-AIR JJW3830DP01 Arrived on job to replace previously diagnosed part. After replacement test operation.
Near Georgetown, TX 78633
Jonathan
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Arrived on site to install previous diagnosed parts. Removed failed starting device and installed new. Powered unit on and measured amp draw. Found compressor has mechanically failed.
Near Georgetown, TX 78633
Jonathan
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 "Arrived on site for refrigerator not dispensing water or making ice. At time of service ice container was full and is dispensing water. Customer stated after replacing the filter 3 times unit started working. Inspected filter housing, removed water filter and reinstalled. Found unit working. Inspected wire harness to door and found good. Informed customer to dispense 3 gallons when replacing water filter. All tested good, no water leaks detected.
Near Round Rock, TX 78665
Kayman
Job Details: 02/21/2021
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for microwave not powering on. Upon inspection I found the fuse was showing open. I was not sent with a fuse so I went and picked one up and replaced. The microwave still will not turn on. I traced voltage out of the filter board to the cavity thermostat. Voltage was entering the thermostat but not exiting to power the control. I found the thermostat open. I am ordering the cavity Thermostat (W10269232) and returning with interlocks just Incase. ; ordrng 1 W10269232 (Thermostat)
Near Austin, TX 78732
David
Job Details: 02/21/2021
WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site to diagnose washer that was throwing an error and running the drain. found errors F3E1 pressure sensor and F8E3 overflow. Could not get unit in diag mode. Swapped pressure sensor and was able to get in diag mode, but unit still trapped in overflow. Replaced control and switch and retested. Unit unlocked and passed diagnostic. All is working as designed. Call complete."
Near Georgetown, TX 78633
Jonathan
Job Details: 02/21/2021
REFRIGERATOR GE GSE25ETHCBB "Arrived on site for refrigerator not cooling after power outage. Inspected unit and work area. Found unit getting proper voltage. Gained access to control and bypassed to compressor and found running. Found failed control. Office to schedule appointment."
Near Austin, TX 78735
Leonardo
Job Details: 02/21/2021
COOKTOP JENN-AIR JIC4536XS Arrived on site to test unit for F47 and F61 error codes. Found bad modules and ui. Replaced all parts test unit and unit test good job complete.
Near Georgetown, TX 78628
Jonathan
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for refrigerator front right roller broken. Inspected unit and work area. Found axle roller does not have the flat head on it and causing to slide through roller (see SD-QUICKPIC). Will need to replace axle. ; ordrng 1 WP2179826 (AXLE ROLLER )
Near Killeen, TX 76549
Al
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL GS6NVEXSL01 Arrived on site and inspected 2/2 whirlpool gold series with ice dispensing issues.Confirmed the complaint and the ice bin was full of SOLID ice from the bottom to the top.I removed the ice bin and tested the auger motor and unit auger motor worked properly.It wouldnt dispense because of the solid ice blockage.Unit was tested with a hand full of ice cubes and it dispensed properly.No parts needed.Job complete
Near Killeen, TX 76542
Al
Job Details: 02/21/2021
RANGE WHIRLPOOL RF362LXSB0 "Arrived on site and inspected Whirlpool Range heating issues.Checked continuity on both bake and broil elements and both checked fine.Checked main harness at the terminal block and all wires were intact and secure.Checked voltage at the wall and did get constant 240/120/120The issues are from the outlet and plug, not the unit.Also cycled all burners and all cycled properly when turned from low to high.Customer will consult with an electrician to repair the 240 outlet through AHS.Unit works as designed Job complete"
Near Buda, TX 78610
Robert
Job Details: 02/21/2021
REFRIGERATOR GE GSL22JFXALB Arrived on job for complaints of not cooling. Found the start device not working compressor cycles too fast. After replacement test operation.
Near Round Rock, TX 78681
David S
Job Details: 02/21/2021
WASHER WHIRLPOOL MVWC450XW4 "Arrived on site for washing machine leaking underneath. I inspected the unit and work area. I found fault codes F8e1 no fill long fill, f7e1 basket speed fault. I ran the unit through a diagnostics cycle. The unit ran through the diagnostics cycle with no issue. I inspected the gear case and motor and found everything in working order. I inspected the drain tube and found it not in the drain all the way. I correct the drain tube. And ran a calibration cycle. I ran another diagnostics cycle and found no leaks.
Near Buda, TX 78610
Kevin
Job Details: 02/21/2021
REFRIGERATOR GE GFE29HSDHSS "Arrived on site and found user interface plastic is cracked and is no longer secure to door. After replacing it user interface is operating normally, job complete"
Near Georgetown, TX 78633
Jonathan
Job Details: 02/21/2021
WASHER WHIRLPOOL WFW9200SQA12 "Arrived n site for washer leaking. Inspected unit and work area. Performed diagnostics mode and found error code F20, no water issue. Ran test cycle. Removed front and top access panel monitored test operation. Ran normal wash and inspected hoses and drain operation. Found no leaks or signs of water. Ran drain cycle and monitored standpipe. Found no leaks present during service. All tested good, no water leaks detected."
Near Temple, TX 76502
Tyler
Job Details: 02/21/2021
WASHER WHIRLPOOL WFW6620HC2 Arrived on site for washer still filling with water according to customer after every cycle was completed inside the dispenser. Upon arrival to stop around there was no leaks coming from the new and the valve that was previously installed I did however find that the water dispenser would fill up with water but we’re not safe and out of the dispenser housing itself properly due to a warping inside the housing office will need to reschedule once the availability of new dispenser is known; ordrng 1 W11465532 (DISPENSER )
Near Austin, TX 78738
Robert
Job Details: 02/21/2021
MICROWAVE KITCHENAID KBHS109BSS00 Arrived on job for complaints of not heating. Found clock not counting down. Checked door switch and are good will need control. ; ordrng 1 W10915648 (cntrl-elec)
Near Andice, TX 78628
Tommy
Job Details: 02/21/2021
WASHER MAYTAG MVWC565FW2 Arrived onsite for unit not spinning. Upon arrival found unit motor intermittently operating ordering motor. Office to reschedule. Inspected unit gear case and found no damage. ; ordrng 1 W11497303 (Motor)
Near Georgetown, TX 78628
Tommy
Job Details: 02/21/2021
COOKTOP KITCHENAID KCES556HBL00 Arrived onsite for unit not operating upon arrival found unit popped and blew thermostat and wiring. Ordering new wiring harness. Found rear element damaged. Replaced also found front right damaged. Ordering. Also ordering new high limit switch . Office to reschedule due to part availability.; ordrng 1 W10471482 (High limit switch) and 1 W11110554 (Wiring harness) and 1 W11259508 (Element)
Near Austin, TX 78759
Scott
Job Details: 02/21/2021
REFRIGERATOR JENN-AIR JS42NXFXDE01 "Arrived on site found two led lights and one fresh food led light had failed . Replaced lights, all lights are functioning properly . Customer is still having door issues . Tried releveling unit . No water leaks detected at time of service. Call to set return .; ordrng 1 CNOTE."
Near Georgetown, TX 78633
Jonathan
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL GI5FSAXVY04 "Arrived on site for refrigerator not cooling. Customer stated that power went off and unit never powered back up. Inspected unit and work. Plugged unit in and found interior lights coming on. Attempted to perform diagnostics mode and found LEDs on UI only working when pressing on buttons, indicating a miscommunication from main control. Office to schedule appointment for return.
Near Round Rock, TX 78664
David S
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site for fridge not cooling. I inspected the unit and work area. I contacted claims and found out the unit is under warranty. I found the unit not cooling at all. I power cycled the unit and found no change. I found the fans and compressor not running. I tried to enter diagnostics and the unit would not enter. I found no power to the fan or compressor. I am ordering the control to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 WPW10503278 (Control)
Near Leander, TX 78641
Wesley
Job Details: 02/21/2021
DRYER WHIRLPOOL MED7230HW0 "Arrived onsite and restored function with reset. Advised customer on resetting to restore function.
Near Leander, TX 78641
Wesley
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRS586FLDM01 Arrived onsite and replaced icemaker. Customer water not on so unable to verify function. All checks good.
Near , TX 78642
Lou
Job Details: 02/21/2021
DOUBLE WALL OVEN KITCHENAID KCGS556ESS02 "Arrived on site to inspect cooktop calibration. Upon further inspection, I found the actual unit being serviced is the wall oven. I corrected the model/serial number info on the ticket. Customer advised that the temps in the lower oven are off approximately 25 degrees. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. In the beginning, the unit temps were way off. Using a sensor from my van stock (W10859573), I removed and replaced the sensor and retested. Unit is operating as designed showing an average temp of 354.5 degrees. Job completed."
Near Leander, TX 78641
Wesley
Job Details: 02/21/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite and found error and no function of the display. Ordering display and returning with control. Attempted reset but unit is not operating as designed. ; ordrng 1 W11297709 (Console)
Near Austin, TX 78730
David
Job Details: 02/21/2021
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site and installed new fill tube and heater. Water still not flowing, so customer gave me a filter to use. Swapped filter for customer. Advised that if things stop again then we may need a pressure reducer. If we can remove filter to alleviate pressure we may be over pressured. On return if needed we can bring a valve and pressure reducer / line. All is working as this time, and verified ice maker fill. Call complete."
Near Georgetown, TX 78633
Jonathan
Job Details: 02/21/2021
MICROWAVE WHIRLPOOL WOC54EC0HS04 Arrived on site to install previous diagnosed parts. Removed door and disassembled. Installed window pack and outer glass. Assembled door and reinstalled. Tested door operation. All tested good.
Near Austin, TX 78723
Matthew
Job Details: 02/21/2021
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived onsite for dishwasher leaking from bottom left corner. Ran diagnostics and cleared out previous error code. Ran diagnostics cycle and all passed. Ran regular cycle and let dishwasher run. After period of test, Could not duplicate the issue. No leaks from underneath or at gasket. Recommended to insure proper loading"
Near Leander, TX 78641
Wesley
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite and found customer placing leafy green produce on every shelf. Temperature 45f in fridge and 3f in freezer. Settings are on warmest selection. Customer advised that produce freezes and spoils consistently. Advised customer that fridge appears to be operating as designed and advised that produce on every shelf is bound to freeze based on normal operation of unit. See pics.
Near Austin, TX 78748
Kevin
Job Details: 02/21/2021
DRYER WHIRLPOOL WED8120HW0 "Arrived on site and disassembled dryer and found blower wheel is breaking. replaced motor, blower wheel, and housing diagnosed by previous technician. After replacement ran dryer and could not hear any unusual noise, job complete"
Near Killeen, TX 76549
Tyler
Job Details: 02/21/2021
DRYER MAYTAG MEDX655DW1 "Arrived on site for dryer the customer stated push the start button was not operating correctly and that there was a noise sounded like it was coming from the dryer drum itself. Upon arrival I found the noise no longer present after or during repair. I did find the pts had fallen off it’s mounted bracket behind console. I was able to retest and verify switch was functioning but I found the thermal fuse behind dryer was shorted and not allowing the dryer to turn on. I was able to replace the thermal fuse and verify that unit is functioning as designed and fluctuating heat as designed. Call complete (used part number wp3392519, please refer to tech on further details of part)"
Near Canyon Lake, TX 78133
Noah D
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to inspect fridge for freezing everything. Upon inspection found the UI not giving the correct thermistor read outs, ordering UI. Office to reschedule ; ordrng 1 W11114471 (UI)"
Near Austin, TX 78747
Kevin
Job Details: 02/21/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and replaced parts diagnosed by previous technician, job complete"
Near Killeen, TX 76542
Tyler
Job Details: 02/21/2021
DRYER MAYTAG MEDC465HW0 Arrived on site for dryer needing a previously diagnosed thermostat airflow fix. Upon arrival I was able to disassemble and then install the new thermostat needed and then reassembled the unit and was able to test and verify that the overall dryer is fluctuating the hide a low temps as design with no further issues I did however instruct customer that if they notice it was still taking too long to dry at this point that they would need a dryer vent cleaning before any further diagnosing could be done. Call complete
Near Austin, TX 78733
Leonardo
Job Details: 02/21/2021
OVEN JENN-AIR JJW2830WP02 Arrived on site to replace console and fan motors. Replace upper and lower motors. Test unit and unit test good job complete.
Near Georgetown, TX 78626
Tommy
Job Details: 02/21/2021
DRYER WHIRLPOOL WGD4850HW0 Arrived onsite for unit not operating. Found unit not receiving voltage from outlet. Found outlet only providing 11volts. Tested unit on different outlet. Unit is operating as designed. Job Completed.
Near Temple, TX 76504
Tyler
Job Details: 02/21/2021
DRYER GE DWSR483EB3WW Arrived on site for dryer making a grinding noise according to the customer. Upon arrival I was able to disassemble the unit and found that the bearing glide assembly and felt lining belt that helped the front of the tub rotate were shattered just due to wear and tear in old age and due to the fact that the parts required are mostly plastic and overtime wear down a lot faster. I was able to verify that the unit is heating as designed and I was able to reinstall a new felt bearing glide assembly and felt. Then reassembled the unit was able to verify and test that the dryer is now functioning as designed and confirming with the customer that the noise they were hearing is no longer during customer satisfied with repair call complete
Near Elgin, TX 78621
Andy
Job Details: 02/21/2021
DRYER MAYTAG MGDB835DW4 Arrived on site for dryer making noise. Tested and inspected unit and found failed blower wheel. Removed failed part and replaced with new. Tested unit and all operations are normal.
Near Temple, TX 76504
Tyler
Job Details: 02/21/2021
WASHER MAYTAG MVWC555DW1 "Arrived on site for washer making a grinding noise. Upon arrival I ran a diagnostics and found no error codes indicating why the washer would be making any loud noises other than the off-balance error code F0e5. After disassembling the innertube in gear places I was able to verify that the teeth of the inner tub that hold around the gear case were stripped out and he drive up was also broken and not holding the gear case correctly I also found that the wash plate was starting to come off of the gear case ; ordrng 1 CNOTE (AHS AUTHO NEEDED) and 1 W10528947 (drive hub kit) and 1 W10586077 (basket) and 1 W10902814 (washplate) and 6 WP8533953 (screw)s"
Near Little River-Academy, TX 76554
Cliff
Job Details: 02/21/2021
REFRIGERATOR FRIGIDAIRE LFHB2751TF8 Arrived on site to replace previously ordered parts for refrigerator. Replaced water valve and filter housing and found little to no change in operation. Advised homeowner filter may be faulty or pressure low at wall connection. No further repairs can be done on the refrigerator to increase pressure.
Near Austin, TX 78745
Kevin
Job Details: 02/21/2021
WASHER WHIRLPOOL MVWX655DW "Arrived on site and inspected washer and found customers experience it leaking when not in use. Removed control panel and did not find valves leaking, inspected incoming water hoses and found it is leaking from this connection. Recommended to homeowner that hoses be replaced to correct issue. job complete"
Near Leander, TX 78641
Wesley
Job Details: 02/21/2021
DISHWASHER WHIRLPOOL WDT920SADM2 Arrived onsite and replaced the sump and motor. All checks good. Unit is now operating as designed.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 02/21/2021
RANGE KITCHENAID KFGG500ESS2 Arrived on site for Oven Not Clicking - Cooktop Working - Gas and Dual Fuel Range - PRE-ID Oven Control. Found both broil and bake igniters not lighting. Ohmed out gas valve. Checked good. Found control faulty. Removed control and installed new control. Bake and broil are igniting on click. No leaks detected. Job completed.
Near Pflugerville, TX 78660
Kayman
Job Details: 02/21/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived onsite for microwave heating but the timer not counting down. Upon inspection I found the unit had error codes store but it would not show me the code. I I cleared the error page and could not recreate any issues with the microwave but the resident showed me a video of the unit heating spinning and lighting but the display and timer was not moving. I am ordering a microwave control (W11110951) console (W11297728) for repair and returning with the interlocks, inverter and mag just Incase. Office to R/S due to part availability. ; ordrng 1 W11110951 (Micro control) and 1 W11297728 (Console)"
Near Leander, TX 78641
Lou
Job Details: 02/21/2021
FREEZER WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect refrigerator temps. Upon further inspection, I found the unit warm in both compartments and no frost pattern on the evaporator. Checked compressor and it showed .50amps. I found oil on the condenser line at the lokring indicting a leak in the system. I connected my gauges to my piercing pliers and pierced the drier and found barely any refrigerant in the system. I removed and replaced the drier with a UI drier and installed an access valve and a sleeve at the lokring location removing the lokring. Vacuumed the system and installed 5.0 ounces of R134a refrigerant and tested pressures. Unit is holding pressure and evaporator has a good frost pattern. Unit is beginning to cool. I recommended that the customer allow the unit to cool for at least 24 hours. No water leaks observed during service, job completed."
Near Austin, TX 78704
Leonardo
Job Details: 02/21/2021
OVEN KITCHENAID KOCE500ESS11 Arrived on site to test unit for no power. Test unit and found bad control board and console. Opened box for new board and wrong part. Ordering new control board and console office to reschedule. ; ordrng 1 W11179310 (Control board) and 1 W11093254 (Console stainless)
Near Leander, TX 78641
Wesley
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for fridge over cooling and freezing items on the top shelf. Used permagum to seal a gaping issue allowing freezer air continually into top shelf. Provided customer advice on food storage shelf arrangement and temp settings to prevent feeezing problem. All checks good. Unit is now operating as designed.
Near Austin, TX 78737
Luis
Job Details: 02/21/2021
REFRIGERATOR GE PSCS5RGXCFSS "Arrived on site for no water from dispenser. Tested dispenser no water flow removed filter same issue,removed kickplate disconnected union,tested dispenser water flowing from valve to hinge connection diagnosed a frozen water line in the door,unit will need a new freezer door due to insulation void causing waterline to freeze ; ordrng 1 WR78X22328 (Frzr door)"
Near Austin, TX 78756
Scott
Job Details: 02/21/2021
DISHWASHER KITCHENAID KUDK03FTSS3 "Arrived on site for whistling noise when filling . Couldn’t duplicate noise . Did find due to low water pressure the valve was dripping in tub . At time of service , couldn’t duplicate drip . Did advise customer to monitor tub . If issue happens again recommend replacing valve . No other leaks detected at time of service.
Near Pflugerville, TX 78660
Kayman
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for refrigerator not cooling. When I arrived I found RC=38 FC=0 I found the control board would intermittently not display numbers and would just show a line. I was not able to put the unit into diagnostics mode. to replace the control and explained that I cant diagnose further until the control is operational I replaced the main control and programmed the unit. I was able to put the new control into diagnostics. I found all components working as designed
Near Leander, TX 78641
Lou
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked the ice maker for error codes. I found E2 in test 56. Test3d the ice maker in test 57 and it failed to harvest. I am ordering the ice maker and hv control and office to schedule return service due to availability of parts. No water leaks observed during service.; ordrng 1 W11294907 (Ice maker) and 1 W10843055 (Hv control)"
Near Uhland, TX 78640
Robert
Job Details: 02/21/2021
RANGE WHIRLPOOL WFC150M0JB0 Arrived on job for complaints of burners not working properly. Tested all four burners and found them working properly at this time.
Near Austin, TX 78735
Leonardo
Job Details: 02/21/2021
OVEN GE JTP18B0D1BB Arrived on site to test unit for unit smoking. Test unit and found element full of grease. Advised customer to turn unit on and let grease burn out. ; O-emld tckt
Near Georgetown, TX 78628
Tommy
Job Details: 02/21/2021
REFRIGERATOR KITCHENAID KBFC42FSS00 Arrived onsite for unit beeping found unit control was bad. Replaced control and tested unit is now operating as designed.
Near Austin, TX 78728
David
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site to follow up on refrigerator customer says is causing food to mold faster then it should. On arrival unit had some bottled water in RC. Customer said unit seems to run often. Nothing in freezer. Found no frost buildup on evap. Checked temps again and found RC at 27, and -1 freezer. On previous visit I had dropped temp in RC via test 6. Checked all thermistors and damper and found all working as designed. Could not verify any mechanical failures at this time. Unit seems to be working as designed and needs food in it to run less.
Near Georgetown, TX 78628
Tommy
Job Details: 02/21/2021
REFRIGERATOR KITCHENAID KBFA20ERSS00 Arrived onsite for ice maker leaking. Upon arrival found unit ice maker was damaged in the rear having water escape out of mold. Replaced ice maker. Due to current water boil notice to keep unit clean didnt run. Let customer know to dump first few batches.
Near Austin, TX 78703
Leonardo
Job Details: 02/21/2021
DISHWASHER KITCHENAID KDTM504EPA1 Arrived on site to test unit for unit leaking. Test unit found leak coming from fill valve. Secured fill valve test unit and unit test good job complete.