We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Jonesboro, TX 76538
Jonathan M
Job Details: 02/07/2022
Arrived on site for a refrigerator that is making a knocking sound. Inspected unit and work area. Confirmed customer went and found the air baffle causing the noise. Replace the air diffuser and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Waco, TX 76710
Jonathan M
Job Details: 02/07/2022
Arrived on site for refrigerator thats not cooling. Inspected unit and work area. Confirmed the customers complaint and found the compressor running but no frost pattern. Found the compressor pulling .400 A. Spoke to JC and was advised that we would need a sealed system repair done on this unit. Ordering parts in the office will need to contact the customer about a return date due to need for at least two hours. ; ordrng 1 WPW10507886 (Compressor) and 1 W10843121 (Drier) and 1 W10843121 (Coupler) and 1 R600kit and 1 Nitrogen
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78717
Justin
Job Details: 02/07/2022
"Arrived on site for a dishwasher leaking from the bottom. Upon arrival the customer stated it seems to leak from the front left, and typically when it is filling. Occasionally it will spill out of the front center. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found it ran through as designed with no leaks. I started a normal cycle, and right after it filled when the water began recirculating a decent amount of water came out of the front. I opened up the unit while it was full of water and found that the water had collected to the front, and the back of the tub had no sitting water. Upon further inspection I found the unit unleveled. I found that the units front feet were on tile, and there is a drop off right behind the feet where no tile was placed. The left foot had dropped off and was causing the unit to dip forward. I fixed this and leveled the unit. I then began a normal cycle again and observed no more leak. I informed the customer on my findings and that if it happens again they may need to put a shim right behind the left foot to prevent it from slipping again. Call complete."
We serviced a
JENN-AIR RANGE
Model JDRP436HL00
Near Austin, TX 78704
Jacob
Job Details: 02/07/2022
"Arrived onsite for unit leaking gas. Used the tester on the unit and got low to no indicator that the unit is leaking. When getting closer to the connection line from the wall, the detector went really high showed that leak is coming from there and yellow flex hose. Called safety to let them know of the concern and what was found. Got sr#7732855154. Let customer know to contact the gas company or plumber to get the leak taken care of. No issues at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305EBL00
Near Austin, TX 78747
Luis
Job Details: 02/07/2022
"Arrived on site. Replaced the main control,installed a new filter head,ran diagnostics thermistors passed. Filter head
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near New Braunfels, TX 78132
Andrey
Job Details: 02/07/2022
"Arrived on site to replace previously diagnosed console,replaced console, unit is now functioning as designed, advised customer to connect to Wi-Fi asap, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near San Marcos, TX 78666
Brandon
Job Details: 02/07/2022
"Arrived on site to replace failed control, after replacing unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78702
Jacob
Job Details: 02/07/2022
Arrived onsite to replace the heating element as per whirlpool for leaking issues. Replaced heating element. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, TX 76542
Tyler
Job Details: 02/07/2022
Arrived on site for dryer not heating. Upon arrival confirm complaint after further testing found improper power supply coming from the outlet. Found only one side of the three prong outlet giving 120 V and the other side only giving 75. After further testing found there is a fault in the breaker and was able to reset breaker and restore power to unit. Found dryer fully heating and turning on as designed and instructed customer that they would need to get an electrician to verify the integrity of the outlet and breaker. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Uhland, TX 78640
Leonardo
Job Details: 02/07/2022
Arrived on site to test unit for unit not drying. Test unit and found element working correctly at this time. Advised customer to use rinse aid job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS5
Near Harker Heights, TX 76548
Tyler
Job Details: 02/07/2022
Arrived on site for microwave needing previous diagnosed door. Upon arrival installed needed part then reassembled and tested unit. Found microwave fully functioning and heating as designed. Call complete
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Gatesville, TX 76528
Jonathan M
Job Details: 02/07/2022
Arrived on site for a washing machine that is making a scraping sound as it runs. Inspected unit and work area. The customer advised that the unit is making a metal on metal scheme thing sound when the unit first starts. Tested the unit and confirmed the customers complaint. But underneath the unit and found that the cam was being stripped by the belt. Replaced the cam and tested the unit. The unit began to work as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Salado, TX 76571
David Z
Job Details: 02/07/2022
"Arrived on site to diagnose dishwasher throwing F8E4 error for open flood switch. Removed float switch tray and found water in it. Ran unit and couldn't see an immediate leak. When lower spray arm was engaged it sounded like water was hitting the door hard and low. Could also see bushing deterioration on the heating element. Tightened left side screws on the sump, noticed it was not as tight as the right side. Ran unit with borescope and didn't see any leaks under the unit. Ordering new heater, leak is likely coming from bushings on heater running down the bottom of the unit. Also replacing lower spray arm. ; ordrng 1 W11537778 (Heater) and 1 W11550888 (Spray Arm)"
We serviced a
GE REFRIGERATOR
Model GFE26GSKBSS
Near Killeen, TX 76549
Al
Job Details: 02/07/2022
"Arrived back on site for unit tripping the breaker. Confirmed, disassembled and found the ff evaporator fan motor was humming loudly and not circulating like it is designed to. Removed and replaced the ff fan motor. I advised the customer to limit the openings for the next 24 hours. Breaker didnt Tripp after new fan was installed. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Temple, TX 76502
Tyler
Job Details: 02/07/2022
Arrived on site for double wall oven not turning on/off or otherwise operating correctly. Upon arrival confirm complaint and after further testing found F6 E4 error code and UI completely unresponsive other than the light staying on. After resetting powered unit I was able to reassemble and connected to the Wi-Fi allowing for unit to update with needed software to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near Hewitt, TX 76643
Jonathan M
Job Details: 02/07/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the two LED modules and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MEDE500WJ0
Near Gatesville, TX 76528
Jonathan M
Job Details: 02/07/2022
Arrived on site for a dryer that is not starting. Inspected unit and work area. Confirm the customers complaint and found that the dryer with click to put the motor would not turn. Remove the front cover and check the thermal fuse. Found the thermal fuse open causing the issue. Replaced the thermal fuse and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Killeen, TX 76541
Tyler
Job Details: 02/07/2022
Arrived on site for dryer not turning on. Upon arrival confirmed complaint. After further testing Id found thermal fuse blown and not functioning correctly. Replaced thermal fuse and instructed customer to get dvc preformed to ensure unit doesnt break due to poor airflow. Call complete
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Killeen, TX 76542
Al
Job Details: 02/07/2022
"Arrived to inspect dryer making a humming type noise. Noticed the cabinet had a noticeable size dent in the front lower left panel in front of the blower housing. I disassembled and checked the belt, pulley and blower housing. Found the unusual noise was possibly coming from the dented panel, which damaged the blower housing. Ordering the motor blower assembly. Photos of unit included. SPOKE WITH EB IN CLAIMS. DAMAGE was previous and confirmed by customer. Call submitted via claims to AHS. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM03
Near Harker Heights, TX 76548
Tyler
Job Details: 02/07/2022
Arrived on site for refrigerator needing previously diagnose parts. Upon arrival confirm complaint but found after further inspection that the locks to the ice bucket that are molded into the liner were broken preventing new ice bucket from being able to seal and lock in place properly to prevent any sort of cold or hot air mixtures going through freezer and refrigerator compartments.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25FGBL00
Near Killeen, TX 76543
Al
Job Details: 02/07/2022
"Arrived to inspect side by side refrigerator cooling issues. Confirmed the complaint and found temperatures were 69 in ff and 38 in the freezer compartment. None of the cbuttons on the front cover assembly were functioning s customer wasnt able to control or dispense any water or ice. There was a massive buildup on the outside and inside of the evaporator. I attempted to melt the ice, but the ice was so massive I had the customer sign a defrost waiver for defrosting. Ordering the defrost heater, front cover assembly and will return with previously ordered parts. Needs more work. ; ordrng 1 2186511B (Front Cover Assembly) and 1 WP2323198 (Heater), states that autho needed"
We serviced a
GE REFRIGERATOR
Model GFSF6KKYCBB
Near Temple, TX 76502
David Z
Job Details: 02/07/2022
"Arrived on site to follow up on refrigerator that had lost cooling and had a leak coming from the dryer. Desoldered dryer and compressor. Sliced open dryer and found very dark brown contaminated beads, showing signs of burnout. Lines were dripping moisture and contaminants
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Temple, TX 76504
David Z
Job Details: 02/07/2022
"Arrived on site to diagnose microwave that is not heating and buzzing. Ran MW and could hear very loud buzzing mag, indicating HV and mag failure. Replaced cap mag and diode and retested unit. Verified unit heating properly with a cup of water.
We serviced a
JENN-AIR COOKTOP
Model JGD3430WB00
Near Nolanville, TX 76559
Tyler
Job Details: 02/07/2022
Arrived on site for cooked up with a gas smell when not in use. Upon arrival confirmed complaint and after testing entire cooktop found that the leak was coming from the gas line connected to the fitting on the regulator underneath the cooktop after tightening down the gas line properly was able to reassembled and tested unit and found unit no longer leaking and fully operational. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Temple, TX 76504
David Z
Job Details: 02/07/2022
"Arrived on site to follow up on refrigerator thats losing cooling in RC and FC.
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Belton, TX 76513
David Z
Job Details: 02/07/2022
"Arrived on site to follow up on ice machine that is not producing good sized ice. Ran unit and found water barely trickling out of the fill line. Removed filter housing and ran unit and checked supply line. Found line was barely streaming even without the filter housing in. Disconnected supply line at the Valve and retested. Found water was barely spraying out at the Valve. Checked new valve and found new Valve is no good, and is not flowing barely any water. Reordering Valve to resolve. Customer is also going to pick up a new supply line to install, issue may be rooted to the lining of the supply line coming apart. Set return visit with new valve and filter housing if needed ; ordrng 1 W10881366 (Inlet Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Killeen, TX 76549
Al
Job Details: 02/07/2022
"Arrived to inspect ice dispensing issues. Found the ice container wasnt seated properly into the unit, preventing it from properly dispensing. Corrected the issue and unit dispensed as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Harker Heights, TX 76548
Tyler
Job Details: 02/07/2022
Arrived on site for washer not completing cycles. Upon arrival enter diagnostics and found F7 E4 error code indicating a basket disengage and engaging fault. After further testing I found the cause of the issue was a slider coming apart from the magnet strip around it not allowing for a proper shifting between agitation and spin.; ordrng 1 W10734521 (Slider)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Hewitt, TX 76643
Jonathan M
Job Details: 02/07/2022
"Arrived on site for a washing machine that is not draining. Inspected unit and work area. Found the unit drained but found the unit having a hard time running through a drain and spin cycle. Found the unit could not determine when the unit spin cycle was properly engaged. Ran the unit three diagnostics and found an F7 E4 (basket re-engagement failure) and F9 E1 (long drain) error codes. The customer also complained about an issue hes been having with the unit not being able to run a clean wash cycle. Checked underneath the unit and found the slider broken. I called whirlpool Techline due to the fact the customer has downloaded all necessary updates on the washer and still has issues with the clean wash cycle. I spoke to Bruce SR# 7731369686. He advised that the first thing we needed to do was to run a factory calibration cycle on the unit and if there were further issues, to order the stater and lower harness. Ordering the slider and will return to do testing. ; ordrng 1 W10734521 (Slider)"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS00
Near Georgetown, TX 78628
Gerry C
Job Details: 02/07/2022
"Arrived to inspect unit not starting. I found it would react to all button presses on the right half of the unit, even though it would not start heating. The numbers have mostly disappeared and this appears to be a UI issue. I am returning with the main control as well, but it will likely not be needed. ; ordrng 1 WPW10660608 (UI)"
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW1
Near Austin, TX 78703
Jacob
Job Details: 02/07/2022
"Arrived onsite for unit giving error code for water inlet issues. Looked at the unit and and found that the hot water was clogged. Removed clog from the hot water side. Tested the unit and unit was working, however did notice that the basket was sticking at a certain point when trying to turn. Tried to turn the basket by hand and noticed that it got stuck at a certain point and would not turn. Unit needs a new tub assembly. Spoke with JC to help diagnose. Unit needs authorization and a 2 man on next visit for replacement. ; ordrng 1 W10192953 (Basket assembly)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HB04
Near Wimberley, TX 78676
Brandon
Job Details: 02/07/2022
"Arrived on site for customer complaint of microwave not working, found burnt wires at thermostat, ordering thermostat and returning tech needs to repair wires and replace inverter board. ; ordrng 1 W10389447 (Thermostat)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, TX 76543
Al
Job Details: 02/07/2022
Arrived to inspect dryer not drying. Confirmed the complaint and found socks and pencils lodged in the blower wheel. Removed the obstruction and unit began operating properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Andrey
Job Details: 02/07/2022
"Arrived on site to test unit for no power, tested unit found unit receiving 120VAC to the control board, 12VDC going out to UI, but nothing is lighting up, replaced UI, unit now has control functions, unit is running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near New Braunfels, TX 78130
Andrey
Job Details: 02/07/2022
"Arrived on site to test unit for wet clothes after cycle completed, put unit into diagnostics, no error codes present, all components checked out, unit is spinning and agitating as designed, put unit into quick wash ran for 10 min, no issues, put unit into drain and spin, completed cycle, no issues, maintenance stated that this is a new tenant and there was no issue with the washer with previous resident, advised maintenance to educate resident, how to load close properly, no leaks detected job complete"
We serviced a
WHIRLPOOL COOKTOP
Model JGD8130ADS
Near Austin, TX 78739
Leonardo
Job Details: 02/07/2022
Arrived on site to test unit for right rear burner making a loud pop sound. Test unit and found burner head has a hole on the side due to normal wear and tear making has come out of the side and making unit pop
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVB06
Near Austin, TX 78749
Luis
Job Details: 02/07/2022
"Arrived on site for no water or ice. Tested dispenser weak to no water flow,diagnosed a defective filter,removed filter tested water dispenser working as designed,ran icemaker through a cycle water filled icemaker."
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS11
Near Georgetown, TX 78633
Lou
Job Details: 02/07/2022
"Arrived on site to inspect oven temps. Upon further inspection, the customer advised that the oven isnt heating properly as they used a thermometer to test. I advised the customer that a thermometer cannot be used to test temps and provided the info from the owners manual page 8 under the section Oven Temperature Control. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 363 degrees. Next five readings were 365, 343, 355, 327, 367 for an average temp reading of 351.4 degrees. I advised the customer of my findings and made recommendations for use and care. No repairs needed at this time, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Round Rock, TX 78665
Wesley
Job Details: 02/07/2022
Arrived onsite and found both door hitching on the closers. Please wait for customer to schedule return visit as they need to discuss repair before return service. ; ordrng 2 WP12028505AP (Closer)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Bastrop, TX 78602
Matthew
Job Details: 02/07/2022
Arrived onsite for special project freezer led . Upon arrival verified freezer led out. Replaced led. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near Lago Vista, TX 78645
David S
Job Details: 01/31/2022
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Pflugerville, TX 78660
Joe Z
Job Details: 01/31/2022
Arrived onsite for unit not completing any cycle. Upon arrival foundF0-E5 off balance load F8-e1 no fill/long fill F2-e1 stuck key. Ran manual test and found fill hoses were crossed. Hot was cold and cold was hot. Mrs believes off balance load happened when washing small carpets. Instructed customer of article placement and not wrap articles around agitator. Mrs wanted to test unit. Tested unit on normal cycle and unit operates correctly. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS1
Near Leander, TX 78645
David S
Job Details: 01/31/2022
Arrived on site for vent hood filter not coming out. I inspected the unit and work area. I found the latch not in place and the filter stuck. I removed the filter and the side paneling. I replaced the latch(W10416841) with one from truck stock. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/31/2022
"Arrived on site for customer complaint of unit not working, found f3e3 error code, I replaced thermistor, unit needs control, ordering control. ; ordrng 1 W11526004 (Control) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78628
Lou
Job Details: 01/31/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the door latch and control panel failures, I removed and replaced both sorts and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/31/2022
"Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Performed diagnostics mode, found error code F4-E3 motor fault, F7-E1 heating circuit interruption and F2-E1 stuck key. Monitored test cycle and found wash motor not activating. Measured voltage to motor and found 120 volts. Found failed sump. Found heater working as designed and keys responsive. Will need to sump assembly to repair.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Georgetown, TX 78633
Lou
Job Details: 01/31/2022
"Arrived on site to inspect range oven temps. Upon further inspection, customer advised that they did a cleaning cycle and the unit got too hot. I tested the unit on Bake at 350 degrees using my multimeter and placing my thermal lead in the middle of the center rack. My preheat temp was 408 and my next 5 readings were 375, 394, 366, 386, 361 for an average of 376.4 degrees. I tested the sensor and it showed 1281ohms which was within range. I removed and replaced the main control and also found one the cooktop knobs receiving stem broken. I removed and replaced the knob and retested the unit and it is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Georgetown, TX 78628
Justin
Job Details: 01/31/2022
"Arrived on site for a refrigerator dripping water out of the dispenser. I tested the dispenser and found it loud and chattering. Upon further inspection I found they had hard water and high pressure going to the unit from the wall which could be causing issues to the valve. Due to this I am ordering a PRV to install and a new water line. I quoted the customer $10.00 for the line. I will also bring back both valves to install, for the valve solenoid may be slightly open allowing the unit to drip. Office to reschedule. ; ordrng 1 8212547RP (Water Line) and 1 W10786952 (Pressure Regulator Valve) and 1 WPW10238100 (Vavle)"
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW1
Near Killeen, TX 76549
Al
Job Details: 01/31/2022
"Arrived and called PR to explain the failures of the unit and was told to simply order the motor, coupler, water level sensor and return with the drain pump. Office to schedule return services.; ordrng 1 285753A (MOTOR COUPLER) and 1 389248 (MOTOR) and 1 W10180780 (Water Level Sensor Switch)"
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Killeen, TX 76542
Tyler
Job Details: 01/31/2022
Arrived on site for washer not Functioning correctly. Upon arrival confirm complaint and after further testing found that unit wouldnt start due to a lidlock not functioning. On that little like in found it combing at 57 ohms across all windings. Replaced lidlock reassembled and tested the unit and found it fully functioning as designed. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/31/2022
"Arrived on site for oven not heating. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no faults. Removed unit and measured incoming voltage and found correct. Measured resistance on bake element circuit and found correct. Tested live voltage and found control at fault. .; ordrng 1 WPW10632435 (Control)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS
Near Meadowlakes, TX 78654
David S
Job Details: 01/31/2022
Arrived on site to install the correct orfices into the cooktop. I replaced the orfice with the proper once. I gained access to the regulator and found it set properly. I tested the burners and they area all working as designed. Job complete.
We serviced a
GE REFRIGERATOR
Model GTH18DBXARWW
Near Bastrop, TX 78602
Matthew
Job Details: 01/31/2022
Arrived onsite for refrigerator not cooling. Upon arrival found unit cooling properly. Customer stated that a couple of weeks ago the items in the freezer were melted and fridge was not cooling. After that he adjusted the freezer temperature settings and unit has been cooling since. Items in freezer are at temp. No signs of ice buildup in unit. Customer will monitor. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
David Z
Job Details: 01/31/2022
Arrived on site to diagnose refrigerator with warming temperatures in both compartments. Found FC had a sheet of frost and ice building on the evap cover. Ordered defrost system parts. Office to schedule when all parts arrive. ; ordrng 1 W11581973 (Harness) and 1 WPW10384183 (Thermistor) and 1 W11518204 (UI) and 1 W11546610 (Defrost Heater) and 1 W11558182 (Control)
We serviced a
MAYTAG OVEN
Model MEW9530FZ04
Near Gatesville, TX 76528
Jonathan M
Job Details: 01/31/2022
Arrived on site for an oven that is not reaching proper temperature. Inspected unit and work area. Ran unit through a 400? bake cycle and found out the unit was off by about 20?F. Calibrated the unit a few times until it got to proper temperature where it temperature was reading between 46? off the preset temperature. The unit is not working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Cedar Park, TX 78613
Justin
Job Details: 01/31/2022
"Arrived on site for a refrigerator with water that was not dispensing. Upon arrival the customer stated that shortly after they called in the issue, the unit began working as designed again. I tested the water and found it dispensing as designed. I checked the set temps and found the RC set to 37?F. I then checked temps by the reservoir and found it at 37?F. I found all airflow components running as designed. I found no hot air leaks, and the evap cover sealing properly. I could find no failure on the unit at the time of service. I called techline and spoke to Austin and received SR# 7732848101. Austin stated there is a known issue, but the service pointer has not been created yet. He stated there are insulation/gaskets to install, and to install the gaskets where the fan assembly and the air tower meet. I am ordering the parts provided by Austin to install. Office to reschedule.; ordrng 3 W11573592 (Gasket/Insulation)s"
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Pflugerville, TX 78660
Joe Z
Job Details: 01/31/2022
"Arrived on site for smell coming from unit. Upon arrival, customer stated that there was lent and water in the exhaust hose. Found exhaust is blocked and recommended that the customer have wall ventilation cleared. Also noticed water residue on vent hose that had a mildewed smell. Recommended that the customer replaces hose. Customer will have vent cleaned and call us back if there are ongoing issues. Job complete"
We serviced a
GE WASHER
Model GLWN2800D1WS
Near Wimberley, TX 78676
Andrey
Job Details: 01/31/2022
"Arrived on site to test unit for no water, tested unit found, bad water valve,job complete"
We serviced a
MAYTAG REFRIGERATOR
Model RSW2200CAE
Near Wimberley, TX 78676
Andrey
Job Details: 01/31/2022
"Arrived on site to test unit for not dispensing ice, tested unit found bad solenoid
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS02
Near Lakeway, TX 78738
Luis
Job Details: 01/31/2022
"Arrived on site for loud noise. Removed evaporator cover found loud noise from evaporator fan motor,replaced fan motor,fan powered on noise no longer present
We serviced a
MAYTAG RANGE
Model MEC7430WB01
Near Killeen, TX 76542
Al
Job Details: 01/31/2022
Arrived to install previously ordered know. Unit now functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Temple, TX 76502
Tyler
Job Details: 01/31/2022
Arrived on site for dryer not fully completing cycles past five or 10 minutes on any setting that customer would send it to. Upon arrival confirmed complaint with customer and after further testing found a stable 240 V connection. In diagnostics I found an F4 E4 and an F4 E3 error. After further testing found that the line to voltage inside the ACU was shorting out went overheated and causing him to shut down. I also found that the unit had a clog inside the venting at the Home exiting the top of the house. Found that all thermistors moisture sensor is another heating hardware functioning within specifications required by manufacturer. Replaced the ACU and informed customer that unit will need a dryer vent cleaning before using unit again safely. At this time unit is functioning as designed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bastrop, TX 78602
Matthew
Job Details: 01/31/2022
Arrived onsite for refrigerator water dispenser dripping. Upon arrival tested unit. Found unit operating as designed. Ran several fills and unit would not drip excessively. Instructed customer that a couple of drops immediately after dispensing is normal. Give a 2 second count after dispensing before removing cup to allow water to stop completely. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78746
Luis
Job Details: 01/31/2022
"Arrived on site. Replaced Niagara control,tested ice dispenser both crushed and cubed working."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78737
Robert
Job Details: 01/31/2022
Arrived on call for complaint of not making enough ice. Ran test for fill and harvest both work. Test thermistors all working properly. Replace the UI control.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS01
Near Georgetown, TX 78628
Lou
Job Details: 01/31/2022
"Arrived on site to inspect wall oven not turning on after self clean. Upon further inspection, I found the unit with power but the display not on and control panel not responding to touch. I pulled the unit out onto my oven dolly and tested the thermal fuse, TODs and elements and all but the fuse were good. I removed and replaced they use and tested the unit and it is operating as designed. Job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Cedar Park, TX 78613
Justin
Job Details: 01/31/2022
Arrived on site to install the heater per the special project. I installed the new heater and then tested the unit. The unit is working as designed. No leaks observed at the time of service. Call complete.
We serviced a
MAYTAG WASHER
Model MHWE200XW00
Near Austin, TX 78702
Jacob
Job Details: 01/31/2022
Arrived onsite to replace the bellow to the unit. Replaced part. No issues at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Georgetown, TX 78626
Jonathan S
Job Details: 01/31/2022
Arrived on site to install previous diagnosed part. Removed failed control and installed new. Assembled unit and tested operation. All tested good.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Austin, TX 78732
Brandon
Job Details: 01/31/2022
"Arrived on site to replace center rear burner head and cap for burner not lighting properly all the time, found it was better, but still not lighting as quickly as the others, ordering the ignitor. ; ordrng 1 W11238756 (Ignitor) and 1 Cnote (Office to reschedule)"
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Gatesville, TX 76528
Jonathan M
Job Details: 01/31/2022
"Arrived on site for a washing machine that has a broken strike. Inspected unit and work area. Confirmed the customers complaint but found that the model and serial number on file were not correct. Fixed model and serial information and I am ordering the strike, latch, and control. ; ordrng 1 W11457841 (Strike) and 1 W11481108 (Control) and 1 W11394572 (Latch)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Harker Heights, TX 76548
Tyler
Job Details: 01/31/2022
Arrived on site for dishwasher not completing cycles all the way. Upon arrival confirm complaint and end of diagnostics but found the air codes after further testing found the cause the problem was the drain motor overheating too quickly and then failing to pump water out accurately. After replacing the drain motor I reassembled and tested the unit and found it fully functioning through all cycles as designed with no leaks during repairs or testing. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXSS02
Near Harker Heights, TX 76548
Tyler
Job Details: 01/31/2022
Arrived on site for refrigerator needing previously diagnosed start device. Upon arrival install needed port reassembled and tested unit and found all fans as well as compressor fully functioning as designed. Inform customer to give unit 24 hours to stabilize temps. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Bastrop, TX 78602
Matthew
Job Details: 01/31/2022
Arrived onsite for refrigerator freezer section frosted over. Upon arrival found rails failure not allowing freezer door to close properly. Replaced right and left rails. Door is not closing properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near Hewitt, TX 76643
Jonathan M
Job Details: 01/31/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area.
We serviced a
KENMORE RANGE
Model 790.9622340A
Near Killeen, TX 76542
Al
Job Details: 01/31/2022
"Arrived to inspect Kenmore range oven issues. Confirmed the bake element was broken, which caused the control to blow out. Removed and replaced the bake element, unit needs control and overlay to complete the repair, which requires authorization from AHS. Unit terminal block wasnt damaged. Keypad wouldnt accept commands after back surge occurred. Needs more work. Office to schedule return services.; ordrng 1 316557238 (Control Board) and 1 316419353 (OVERLAY)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lorena, TX 76655
Jonathan M
Job Details: 01/31/2022
Arrived on site for a dishwasher that has a dispenser that is broken. Inspected unit and work area. Confirmed the customers complaint and replaced the dispenser. Tested the unit and the unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW00
Near Austin, TX 78750
Scott
Job Details: 01/31/2022
"Arrived on site for unit shutting off . Ran diagnostics all checked normal. Heater ,fan are normal. No error codes . Good amperage . Couldnt duplicate any errors . Job complete"
We serviced a
WHIRLPOOL WASHER
Model GHW9200LW
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/31/2022
"Arrived on site to replace failed valve as Wells as door lock, after replacing, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Waco, TX 76712
Jonathan M
Job Details: 01/31/2022
Arrived on site for a microwave that is not lighting the under the counter light bulb. Inspected unit and work area. The customer advised that hes had intermittent issues with this thing but now the unit just wont turn on at all. Checked the lightbulb and found the filament on the lightbulb had brokenReplaced the lightbulb and tested the unit. The unit began to work out and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25PQXFW01
Near Killeen, TX 76542
Al
Job Details: 01/31/2022
"Arrived to inspect side by side refrigerator cooling issues. Customer met in the garage and advised the breaker was put in when he built the home back in 1970s. He advised the breaker is on the same circuit as his microwave, that was also not working due to the faulty breaker. Customer will need an electrician to repair the faulty breaker for his appliances to work properly. Problem is with the breaker, not the appliance. No parts installed. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78723
Tyler L
Job Details: 01/31/2022
"Arrived on site for complaints of clothes not getting dry. Found unit heating and tumbling correctly. Checked airflow and found it to be good, took picture. Inspected blower wheel and vent hose. Found nothing blocking. Double checked all connections and tested continuity. No issues at this time. Customer may have fixed issue, he stated that he did clean out the vent. Unit functioning as designed, advised customer to monitor. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Gatesville, TX 76528
Jonathan M
Job Details: 01/31/2022
Arrived on site for a washing machine that is not finishing out cycles. Inspected unit and work area. Confirmed the customers complaint and ran the unit through diagnostics. Found an F7 E1 (basket speed fault) and F7 E6 (motor fault) error codes. I ran the unit through manual high speed span and agitation testing and found the unit buzzing but not moving. Replace the main control and tested the unit. Still have the same issue. Check voltage going from the main control to the motor and found proper voltage during agitation in span. Spoke to PRN ohm to cross the motor windings. Was advised that the motor was fine with the readings found (2.5 k ohms). Use the truck stock capacitor to make sure that the issue was not with the capacitor. Was advised the issue would have to be with the motor. Ordering motor and control again and the office will need to reschedule the customer due to out of stock and PSP items.; ordrng 1 W11497303 (Motor) and 1 W11498797 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Hutto, TX 78634
Joe Z
Job Details: 01/31/2022
"Arrived onsite for unit not operating. Upon arrival found the start/resume key is not responding. Turned off the breaker for 5 minutes. Restored power and start/resume is still not responding. Ran auto test and unit operates correctly, but start/ resume does not allow to advance. Need to replace UI. Ordering UI, office to reschedule ; ordrng 1 W11116422 (UI control)"
We serviced a
AMANA REFRIGERATOR
Model ABB1921BRM00
Near Killeen, TX 76542
Al
Job Details: 01/31/2022
Arrived to inspect cooling issues. Found the damper motor control was stuck closed and replaced the thermistor kit. Reassembled and damper opened and closed properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Killeen, TX 76549
Al
Job Details: 01/31/2022
Arrived to inspect refrigerator leaking from behind. Confirmed the complaint and found the incoming waterline wasnt threaded onto the valve correctly causing the leaking. I removed and reinstalled the waterline and unit tested without any leaks. Job complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Temple, TX 76504
Tyler
Job Details: 01/31/2022
Arrived on site for washer not function correctly. On a ride will confirm from playing and after further testing found that the shifter/clutch not adjusting the slider when power was applied. Installed clutch and reassembled and tested unit and also reset drain line to prevent any siphoning of water. Found no leaks during repairs or testing unit is now functioning as designed call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Temple, TX 76502
Tyler
Job Details: 01/31/2022
"Arrived on site for washer making a thumping noise during spin. Upon arrival confirm the complaint from the customer and found the tub had to failing back suspension rods not allowing unit to re-level when tube empties and going to spin cycle. Found no errors in diagnostics, replace the suspension rods reassembled and tested the unit and found the drain line still knocking against the back of the machine. Adjust a drain line to ensure unit no longer knocking and unit is not leveled and functioning as designed. No leaks during repairs or test call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Little River-Academy, TX 76554
Tyler
Job Details: 01/31/2022
Arrived on site for dishwasher not functioning correctly. Upon arrival confirmed issue and after further testing found an F4E3 error code indicating a motor fault detection issue. After further testing found the ACU was sending 120 V down the motor but motor would not run. Replaced the motor then reassembled and tested the unit and found no leaks during repairs or testing and unit now fully cycles as designed. Call complete
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near Hutto, TX 78634
Joe Z
Job Details: 01/31/2022
Arrived onsite for unit not spinning water all the way out leaving clothes wet. Upon arrival put unit on diagnostics and did not find error codes. Found OEM water on bellow. Rena unit through auto test and all components operated as designed. Customer said he washed A restroom matt alone. It causes the unit to operate unbalanced and not allowing unit to operate at full rpm.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Waco, TX 76706
Jonathan M
Job Details: 01/31/2022
Arrived on site for a washing machine thats not completing cycles. Inspected unit and work area Ran the unit through diagnostics and found an F8 E1 (low/no water detected during fill) error code. Tested both valves and both checked good. Check the drain hose and found that the drain hose was draining into a pipe that only sits 9 inches off the ground. I did advise the customer that during bigger loads that the unit is essentially siphoning water down the drain pump as it attempting to fill causing this error code. Advise the customer that they would need to fix their drain pipe to sit at least 3 1/2 feet high. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Georgetown, TX 78633
Lou
Job Details: 01/31/2022
"Arrived on site to inspect range oven temps. Upon further inspection, the customer advised that they had their 1 year inspection and was told the oven temps were off more than 25 degrees. Customer provided written report from inspector and they used a thermometer to test temps. I advised the customer that its stated in the owners manual to not use a thermometer to test temps. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 348 degrees. My peak temp was 370 and the unit averaged out to 356 degrees as it never changed temps after preheat. While testing temps, I tested the cooktop and found the front left burner not igniting properly. I found the ignitor was not seated correctly and I adjusted the ignitor and retested it and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Round Rock, TX 78665
Cliff
Job Details: 01/31/2022
Arrived on site to replace previously ordered parts for washer. Found wiring broken at pump and control shorted. Replaced control and repaired wiring. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Austin, TX 78703
Jacob
Job Details: 01/31/2022
"Arrived onsite for unit not washing correctly. Looked underneath the unit and saw that the belt was worn out and the the oil had seeped from the gear case and messing up the cam. Unit needs belt, gear case and cam to be replaced,
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78748
Luis
Job Details: 01/31/2022
"Arrived on site for no water dispensing. Tested dispenser no water,diagnosed a frozen water tank due to gap between fan scroll and air tower. Defrosted tank added sealer between gaps,ran diagnostics,ran fan in fresh food no air migrating between fan scroll and air tower. Tested water dispenser working ; used 1 212643 (Sealer) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78737
Andrey
Job Details: 01/31/2022
"Arrived on site to test unit for not advancing, tested unit found latch will not engaging, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Killeen, TX 76549
Al
Job Details: 01/31/2022
"Arrived to inspect dishwasher not washing. Ran diagnostics and found the sump and motor were defective, causing the malfunction. Removed and replaced it, reassembled and unit tested properly without any issues. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Austin, TX 78726
Scott
Job Details: 01/31/2022
"Arrived on site for washer not spinning load out . Ran diagnostics, got 3 different latch/ lock error codes . Lock will no engage or actuate in eithe manually or in auto test . No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Austin, TX 78749
Kevin
Job Details: 01/31/2022
"Arrived on site and inspected dryer and found it is operating properly, took one picture of temperature and airflow meter, job complete"
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/31/2022
"Arrived n site for washer having error code F6-E0 and not starting cycle. Inspected unit and work area. Performed diagnostics mode and verified error codes. Found error code F6-E0 miscommunication error between MCU and ACU. Attempted test cycle and found no response from unit. Gained access to MCU and burnt circuit (see SD-Pic). Will need to replace MCU.