We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pflugerville, TX 78660
Kimo
Job Details:
01/24/2023
"Arrived onsite for a DW that would run sometimes and sometimes not. Upon inspection i didnt find any water in the drip try this time or any where els but what I found was a code stored (F7e1 wash motor not running). I ran a diag cycle a found that the wash motor did not run. I then ran the unit in a regular wash cycle and found the same. I am ordering the sump&motor, float switch, bottom boor seal and returning with the control and console all to be replaced on return.. offer to reschedule ; ordrng 10 WP9741232 (SCREW)s and 1 W11416362 (PUMP&MOTOR) and 1 W11606677 (Bottom door seal) and 1 W11545764 (Float switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Cedar Park, TX 78613
Vincent
Job Details:
01/24/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint is unit will lose power and not come back on until they unplug or reset the breaker. Took temps RC 36? FC-2?. Called techline and spoke to kerg SR#7735566146 and said to replace the DELI UI and harness. Im also going to replace the HV control, main board and UI. Office to reschedule ; ordrng 1 W10758049 (CRISPER UI) and 1 W11170612 (Harness)"
We serviced a
WHIRLPOOL RANGE
Model KFEG504KPS3
Near Elgin, TX 78621
Joe Z
Job Details:
01/24/2023
Arrived onsite for unit setting off fire alarm. Upon arrival customer stated that unit does not smoke but believes unit is over heating triggering smoke alarm. Test unit by preheating to 350 . Unit reached reached 350 and then continued heating without cycling down. Turned unit off when temperature reached 450 and not shutting off. Contacted SAFTEY team and let them know findings. SAFTEY said unit is under warranty and to proceed with ordering control and sensor. Office to reschedule ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Austin, TX 78737
Leonardo
Job Details:
01/24/2023
Arrived on site to test unit for unit leaking. Test unit and found water coming from door. Ordering both spray arms and tub gasket. Ordering upper and lower spray arms and tub gasket office to reschedule ; ordrng 1 W11483553 (Tub gasket) and 1 W11545334 (Manifold) and 1 W11550888 (Lower spray arm)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Spicewood, TX 78669
Kevin
Job Details:
01/24/2023
"Arrived on site and inspected range and found one small cooktop element is not working. Confirmed all others are working properly, incoming power is good Infinite switches are good. Explained to homeowner that cooktop elements now have safety devices on them due to UL858. This is an industry standard for safety and cannot be changed. A small element Bonita be ordered and preferably shipped directly to customer if possible, documented with techline. 7735566338; ordrng 1 W11396792 (D2C Small coil)"
We serviced a
GE REFRIGERATOR
Model GSCS3KGYAFSS
Near Georgetown, TX 78626
Lou
Job Details:
01/24/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the failed control and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
UNKNOWN VENTHOOD
Model WVI75UC6DS4
Near Austin, TX 78701
Wesley
Job Details:
01/24/2023
Arrived onsite for LED strip lighting not functional. Was admitted before tenant consent was acquired and then I was asked to leave as the tenant specifically denied access. Verified power to unit and other functions operational. Ordering related parts for return visit. Office to reschedule and confirm tenant approval before routing. ; ordrng 1 W10738544 (Sensor) and 1 W11281878 (Driver LED)
We serviced a
WHIRLPOOL OVEN
Model RBS305PDB4
Near Georgetown, TX 78628
Lou
Job Details:
01/24/2023
"Arrived on site to inspect oven error codes. Upon further inspection, I found the unit with no power at the breaker. Turned the breaker on and attempted to test the unit in Bake mode and when I pressed the Bake key, the unit went into a cleaning cycle. Shortly after, the error code F2E3 came on the display. I removed the control panel and removed the control ribbon and cleaned it. Re-installed the rib in and retested no unit continued to fail
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Waco, TX 76708
Jonathan M
Job Details:
01/24/2023
"Arrived on site for the microwave that wont turn off the light for the under counter light bulb. Inspected unit and work area. The customer advised that ever since they moved in, they found the old bulb completely shattered inside of the casing and ever since, any bulbs just stay on on full blast and they cannot adjust the brightness or turn it off. Just confirm the customers complaint and the unit will need a can you control for repair. Ordering the part in the office I need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11552018 (Control)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Georgetown, TX 78628
Lou
Job Details:
01/24/2023
"Arrived on site to inspect wall oven broil not working. Upon further inspection, the customer advised that they had replaced the broil element and it continued to fail. I pulled the unit out and tested the elements and both are within ohms range. I turned the unit on bake and tested voltage and found both element getting 240V. Placed the unit in diagnostics and checked error codes and found F6E4. Following the tech sheet provided by the manufacturer, I removed and replaced the main control and placed the old broil element in the unit as it is testing good and retested the unit. Unit is operating as designed. Job completed."
We serviced a
KENMORE DISHWASHER
Model 665.12413N414
Near Bertram, TX 78605
Maurice R
Job Details:
01/24/2023
"Arrived onsite for dishwasher filling with water when not use. On inspection found the dishwasher full of water, customer says that it takes 5 days to fill the bottom of the unit up.; ordrng 1 W11175771 (Inlet water valve)"
We serviced a
LG REFRIGERATOR
Model LFC21776ST/07
Near Georgetown, TX 78628
Lou
Job Details:
01/24/2023
"Arrived on site to inspect refrigerator icing up in the freezer section. Upon further inspection, I found the unit unplugged. Plugged unit in and disassembled the freezer section to monitor the evaporator. I found only the top two coils of the evap had frost pattern and the cap tube was beginning to accumulate a large amount of frost. I tested the element and it was within ohms range as was the thermistor. I pulled the unit out and checked the compressor and found it at .43amps. I advised the customer that the unit needs a sealed system repair and I verified the unit sealed system still within warranty through our claims department. I recommended the customer contact lg to schedule the repair as t(e unit will need the compressor, dye drier, access valve and main control and possibly the evaporator. Unit left unplugged for safety and no water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM3
Near New Braunfels, TX 78130
Andrew
Job Details:
01/24/2023
"Arrived on site to test unit for leaking. Found vent assembly leaking. Recommend replacing vent, vent gasket and deflector. Scheduled for 1/31. ; ordrng 1 WPW10428211 (Vent assembly) and 1 WP8269259 (Vent gasket) and 1 WPW10274926 (Vent deflector)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Cedar Park, TX 78613
Vincent
Job Details:
01/24/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit leaking water. Entered diagnostics and retrieved error codes 9-1, 8-1, 9-2, 8-2. Ran a Diane found it leaking from the diverter ad sump gasket. Will need to replace sump and motor to fix the issue.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near San Marcos, TX 78666
Matthew
Job Details:
01/24/2023
"Inlet water temperature fault, off balance load, off balance pause, motor unable to reach target rpm ,tachometer missing or Wong signal . Ran test, triggered 3/3 water temperature again. Ran troubleshooting, need valve assembly and control. Customer will monitor off balance load with recommendations of loading and cycle selections. Customer may reach out with any additional info. Office to reschedule ; ordrng 1 W11624934 (Valve assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Cedar Park, TX 78613
Vincent
Job Details:
01/24/2023
Arrived on site to install icemaker ordered by previous tech. Installed new icemaker and tested. Unit is now operating as designed. I advised customer to allow 24hrs for unit to start making ice. No leaks where observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Buda, TX 78610
Matthew
Job Details:
01/24/2023
Arrived onsite for refrigerator shutting down randomly. Customer is able to power cycle unit and unit begins running again then a few days later does the same thing. Replaced HV board for power intermittency. Customer will monitor. Also customer has failed ice bucket. Will need to order and replace but will need AUTHO. Office to reschedule ; ordrng 1 W11129522 (Ice bucket) and 1 AUTHO (AUTHO)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814TB0
Near Round Rock, TX 78665
Cliff
Job Details:
01/24/2023
Arrived on site to diagnose a refrigerator with odd odor. Found mastic from evap is breaking down and falling through evap and landing on defrost heater. Evap cannot be cleaned without high possibility of causing refrigerant leak. Advised customer on findings. No repairs performed.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Austin, TX 78758
David S
Job Details:
01/24/2023
"Arrived on site for washing machine CLOTHES ARE STILL SOAKED AND IN THE SAME POSITION AT END OF CYCLE- NOT WASHING OR DRAIN/SPINNING OUT. I spoke to the customer and found out the complaint is the unit is making a squealing noise. I gained access to the fault codes and found a fault for a long fill. I gained access to the gear case and found it actively leaking oil. I am ordering the gearcase, cam, belt, actuator and motor to be replaced. The office will reschedule when we have authorization and parts. ; ordrng 1 W11454741 (Gear case) and 1 W10721967 (Cam) and 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL OVEN
Model WFG524SLAS2
Near Round Rock, TX 78665
Cliff
Job Details:
01/24/2023
Arrived on site to diagnose an oven that is not baking properly. Found bake ignitor faulty and replaced ignitor. ested unit and found all is functioning properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Austin, TX 78747
Scott
Job Details:
01/24/2023
"Arrived on site for both sections not cooling . Oth sections around room temp. Ran test 4 . Found evaps getting about an inch of frost on evap only . Ordering both evaps , compressor, service port , uv drier ,AUTHO ,weigh 3 hrs . Call to set return. ; ordrng 1 AUTHO and 1 Serviceport and 1 Uvdrier and 1 W10779331 (Compressor) and 1 Evap and 1 WPW10643261 (Evap) and 1 Weight3hrs"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Austin, TX 78748
Leonardo
Job Details:
01/24/2023
Arrived on site to test unit for unit not washing correctly. Test unit and found spray arms not turning. Found bad sump and motor and also found unit leaking from between the door.
We serviced a
KENMORE DRYER
Model 110.6120201
Near Georgetown, TX 78628
Gerry C
Job Details:
01/24/2023
"Arrived to inspect noise. I found debris within the fan blade and air plenum area, making contact with the blade during operation. I removed the debris and cleaned lint from the unit and tested. Operational test good.
We serviced a
GE REFRIGERATOR
Model CFE28TSHFSS
Near Austin, TX 78737
Luis
Job Details:
01/24/2023
"Arrived on site for water leaking. Diagnosed a frozen drain in freezer section,removed ice defrosted drain checked water flow good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Cedar Park, TX 78613
Gerry C
Job Details:
01/24/2023
"KRFF305ESS00 Arrived to inspect no ice. I found the ice maker would not rotate and I verified power to it and valve actuation. I removed and replaced the ice maker and the issue was resolved. The new ice maker cycled and filled to the correct level. No leaks observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78132
Andrew
Job Details:
01/24/2023
Arrived on site and installed previously diagnosed drip pan and evap motor/harness. Unit working as designed. No leaks detected.
We serviced a
GE REFRIGERATOR
Model PFH28PSHBSS
Near Dripping Springs, TX 78620
Luis
Job Details:
01/24/2023
"Arrived on site for no cool in fresh food section. No airflow from vents removed evaporator cover fan not running diagnosed a defective fan motor,replaced fan motor powered unit on fan powered on.
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Austin, TX 78750
David S
Job Details:
01/24/2023
"Arrived on site for the washing machine not spinning the clothes out. I inspected the unit and work area. I found fault code for basket speed failure in diagnostics. I gained access to the gear case and checked all components, everything checked in range. I gained access to the control harness and double check the components. I again found them all in range. I tested the unit in a high speed spin and found the motor making a pulsing noise instead of staying steady. I found the control receiving steady power.. I installed a new control and retested the unit. I found it working as designed. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDP02FRSS1
Near Austin, TX 78731
Wesley
Job Details:
01/24/2023
Arrived onsite for 7-1 error code and found unit oversudsing causing heater lock. Reset unit and advised unit on use and care. All checks good. All functions check god in diagnostics. Unit is now operating as designed.
We serviced a
LG DRYER
Model DLEX7600WE
Near San Marcos, TX 78666
Matthew
Job Details:
01/24/2023
Arrived onsite for dryer shutting off. Upon arrival inspected unit. Found when using sensor selections the unit is turning off prematurely. Ran timed dry selections and unit will run accordingly. Notified customer that sensors may be an issue. Customer is ok with using timed dry at her than sensor dry function.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Elgin, TX 78621
Joe Z
Job Details:
01/24/2023
"Arrived onsite for washer won't turn on - lid is locked - filled about 25% with water . Upon arrival test polarity and is correct. Remove console to access control. Getting 120 to control. Notice the led is not blinking Indicating control failure. Checked resistance of drain pump at J6 pin 3&6 . Resistance should be 17.8-21.8 and is only 1.6. The drain pump has taken out the control. Need to replace drain pump and control.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Killeen, TX 76542
Tyler
Job Details:
01/24/2023
Arrived on site for range not turning on correctly. upon arrival confirmed issue. After further testing found all hardware within range working within manufacturing specs. Found outlet only supplying 120 v instead of 240. Informed customer they would need to repair outlet. Range working as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Dripping Springs, TX 78620
Kevin
Job Details:
01/24/2023
"Arrived on site and inspected washer and found latch is broken, After replacement washer will complete a diagnostic cycle. Job complete
We serviced a
KENMORE DRYER
Model 110.8875279
Near Austin, TX 78705
Wesley
Job Details:
01/24/2023
Arrived onsite for not heating and found unit operating with failed thermal fuse. Gained access to rear of unit by uninstalling. Verified thermal fuse failure and all other heating components good. Replaced the thermal fuse. Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near New Braunfels, TX 78130
Andrey
Job Details:
01/24/2023
"Arrived on site to test unit for filling with water when not in use, tested unit found valve is not shutting all the way, replaced valve tested unit unit now functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HBS01
Near Laguna Park, TX 76634
Jonathan M
Job Details:
01/24/2023
"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised the unit does make a little bit of ice but that the unit seems to be leaking water on top of the ice that they already make. Looked at the icemaker and found the tray bowed and leaning inward towards the middle. Found frost buildup inside of the icemaker section causing the icemaker to catch and leak water out the side. Advised customer that they would need to replace the icemaker for repair. Cleaned out the ice debris and replaced the icemaker. The unit began to work and operate as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Austin, TX 78738
Luis
Job Details:
01/24/2023
"arrived on site for no ice and water leaking. Found icemaker double filling,ran diagnostics E5 error code icemaker compartment not getting cold enough thermistors passed,checked freezer temp reading 17? let unit run found broken drain pan in fresh food section no frost forming on bottom section of evaporator checked low side pressure,service valve installed from prev company pressure reading in the negative. Unit will need a dispenser control,main control,evaporator,compressor,drier,access valve and drain pan.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS08
Near Lakeway, TX 78738
Luis
Job Details:
01/24/2023
"Arrived on site for no ice. Ran icemaker no water entering valve,bypassed power to valve no water exiting valve with 120vac jumped straight to valve diagnosed a defective water valve. Replaced water valve,cycled icemaker water filled icemaker
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78728
Wesley
Job Details:
01/24/2023
Arrived onsite and found pump harness failure due to large load causing short. Repair short in the wiring. Completed repair and tested. Advised that repeat symptoms would require that the lower harness and suspension be replaced. Advised customer on repair. Charged
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Nolanville, TX 76559
Tyler
Job Details:
01/24/2023
Arrived on site for washer needing previously diagnosed slider. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found wash could cycle as designed with no leaks.
We serviced a
MAYTAG WASHER
Model WTW5000DW3
Near Nolanville, TX 76559
Tyler
Job Details:
01/24/2023
Arrived on site for washer moving around during spin. Upon arrival confirmed issue and found f0e5 in diagnostics. After further testing I found suspension rods had failed and were causing tub to bang around. After installing parts are reassembled and tested unit and found unit golden longer banging around with a full load into cycle. No leaks present call complete
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Georgetown, TX 78626
Lou
Job Details:
01/24/2023
"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and could not duplicate the noise. I removed the top panel and found the belt fraying. I disassembled the unit and found the rollers not turning properly due to the amount of entries built up on the axles and the tension pulley roller seized to the axle.
We serviced a
LG DRYER
Model DLE1501W
Near Austin, TX 78748
Scott
Job Details:
01/24/2023
"Arrived on site for dead washer . Found power cord ,wire harness and block burned up . Did recommend getting apt maintenance to clean exterior vent and getting new power cord . Job complete left unit unplugged ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Marble Falls, TX 78654
David Z
Job Details:
01/23/2023
"Arrived on site to follow up on refrigerator with freezer not cooling properly. Customer showed me printout of digital thermometer temps. Unit rarely goes below 30 in the FC. Found compressor off on arrival. If you set the unit colder, compressor will come on and run. Frost pattern seemed fine. Changed out thermistor and control since fan and compressor are both acting properly. Called in to tech line, sr7735554001. Spoke with Andy who advised against further repairs since unit is outdoors, unit must be brought inside for a minimum of 48 hours and checked after. Page 4 of use and care guide lists location requirements as indoors with temperatures between 50 - 110 degrees, which unit currently is outside of. Advised customer on findings and that no further repairs will be made until unit is brought indoors and given time to adjust."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Andice, TX 78628
Gerry C
Job Details:
01/23/2023
"WRF767SDHZ02 Arrived to instal previously diagnosed and ordered parts. I found the issue was due to the filter being severely restricted and after removing it and reseating the joint at the top of the door, the issue ceased and I tested water flow multiple times prior to drip testing. I allowed a paper towel to sit during adjustments of the cabinet and there were no additional drips during the duration of the repair. Operational test good, no leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78759
David S
Job Details:
01/23/2023
Arrived on site for fridge lights being out. I found the freezer and top fridge lights out. I found the front left light in the ceiling was bad. I replaced th led and found the other lights all came back on. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Andice, TX 78628
Gerry C
Job Details:
01/23/2023
KDTE204KPS1 Arrived to inspect power loss. I was unable to recreate the issue and there were no stored error codes. I did find the power supply cable was incorrectly attached at the junction box and it was reverse polarity. I corrected the issues and tested. No leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78745
Matthew
Job Details:
01/23/2023
Arrived onsite for rand bake cycle not functioning. Upon arrival inspected unit. Ran bake cycle and found ignitor not glowing. Checked amp draw and was 0 amps. Checked supply from control and was 0vac. Replaced control. Tested unit and unit is functioning properly. Ran test at 350 degrees and unit is heating. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lago Vista, TX 78645
Maurice R
Job Details:
01/23/2023
"Arrived onsite for washer making noise. On inspection I put the unit in diagnostics mode and during the spin cycle the unit started squealing. I replaced the gearcase,clutch,slider and rotor. Reran the unit diagnostics mode and the squealing was gone the unit is operating as designed. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Round Rock, TX 78681
Paul
Job Details:
01/23/2023
"Arrived onsite for a refrigerator leaking water and dripping inside fridge and within the ice container. I found where the icemaker had overflowed and caused ice buildup on the fascia and at the base of the ice bucket freezing it to the door. While I was onsite the unit went thru a harvest and did not overfill the mold but it did fill it to the top of the front of the mold. I removed all the ice from the fascia, ice bucket, and freezer door. I raised the front leveling legs to keep the water from seeping out of the mold when freezing. I explained to the customer to monitor and let us know if there is still an issue. There were no water leaks present at the time of service. Call complete."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Temple, TX 76504
Tyler
Job Details:
01/23/2023
Arrived on site for dryer not heating properly and leaving moister in drum. Upon arrival confirmed issue. Found no power failures and heating hardware all working within specs. Found clog in venting of home trapping heat I. Dryer and leading to moister build up. Instructed customer they would need a dryer vent cleaning in order to prevent any damage to dryer and to restore full functionality. Call complete
We serviced a
JENN-AIR RANGE
Model JGRP436HL00
Near Austin, TX 78704
Wesley
Job Details:
01/23/2023
Arrived onsite and found unit door alignment incorrect causing unit to not function properly. Corrected door alignment and advised customer on repair. All checks good. Unit is now operating as designed.
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Blanco, TX 78606
Andrew
Job Details:
01/23/2023
"6963-Arrived on site to test unit for over producing ice. Replaced icemaker, advised customer to monitor. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78757
David S
Job Details:
01/23/2023
Arrived on site to install a new ice maker. I replaced the ice maker and tested it it is now working as designed. I used the silicone to seal up the gaps between the inner and outer liner. The unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALW0
Near Wimberley, TX 78676
Andrey
Job Details:
01/23/2023
"Arrived on site to replace previously diagnosed cabinet, replaced cabinet, tested unit unit now running as designed, ran for about 10 minutes on normal, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near New Braunfels, TX 78130
Andrey
Job Details:
01/23/2023
"Arrived on site to test unit for not reaching temp, customer stated that they had a inspection and they were told that oven is not reaching 350, tested unit with temp probe, explained to customer the operation of unit, verified with customer that unit is reaching proper temps, explained to customer how to calibrate unit if needed in future, unit is running as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78745
Matthew
Job Details:
01/23/2023
"Arrived onsite to replace failed components. Replaced console, UI and vent. Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lakeway, TX 78734
Luis
Job Details:
01/23/2023
"Arrived on site for noise complaint. Found squeaking noise while opening freezer door,noise from upper hinge,removed hinge added grease to hinge reinstalled hinge tested door operation good noise no longer present"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Granite Shoals, TX 78654
David Z
Job Details:
01/23/2023
"Arrived on site to diagnose washer that was not powering on and lid was locked. On arrival, tested unit and found no power at console, and would not go into diagnostic. Found latch stuck as well. Removed and replaced control and latch and retested. Also replace strike due to breaking on opening lid. Unit now working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Johnson City, TX 78636
Andrew
Job Details:
01/23/2023
Arrived on site and replaced previously diagnosed sump assembly. Tested unit after replacement and ran diagnostics with no issues. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Copperas Cove, TX 76522
Tyler
Job Details:
01/23/2023
Arrived on site for filter not able to be removed. Upon arrival confirmed issue and found side panel to filter cap had popped loose. Repaired side panel and found filter could be removed safely p. No leaks present call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Georgetown, TX 78633
Gerry C
Job Details:
01/23/2023
KDTM604KPS1 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the sump assembly and tested. The noise issue was resolved and the unit operated as designed. No leaks observed during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Austin, TX 78750
Vincent
Job Details:
01/23/2023
"Arrived on site for over the range microwave, inspected unit and work area. Customers complaint was unit not heating consistently. I tested unit and found it heating perfectly but did notice the fan was making older noises than normal. I removed unit and found it the fan flap was not opening because while being installed it got bent. I fix the flap and tested unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS1
Near Dripping Springs, TX 78620
Leonardo
Job Details:
01/23/2023
Arrived on site to replace both spray arms and gasket. Replaced all parts test unit for 25 minutes no leaks present job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Bastrop, TX 78602
Joe Z
Job Details:
01/23/2023
"Arrived onsite to install previously ordered parts. Replaced gearcase W11454372, hub W10528947, washplate W11397111, and agitator W10836692. Calibrated unit. Test unit by running a quick cycle with laundry. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Austin, TX 78750
Vincent
Job Details:
01/23/2023
"Arrived on site for refrigerator, inspected unit and work area. Took average temps in the las 6 hrs RC 33? FC 4?. Called techline Leon DR#7735548292 and explained to techline about the customers complaint and techline said its normal buzzing noise from compressor. Unit is operating as designed and no leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Austin, TX 78745
Matthew
Job Details:
01/23/2023
Arrived onsite for washer getting unbalanced after a few loads. Upon arrival inspected unit. Customer stated after about four loads she would have to adjust the front right leg. Inspected unit. Opened lid and found tub sitting off towards the right. Took level and found unit needed adjustment. Adjusted rear right and front right. Tub was now center. Ran test and unit is now functioning properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Kyle, TX 78640
Kevin
Job Details:
01/23/2023
"Arrived on site and found impeller is spinning freely when ice motor is activated. Replaced impeller, spacer, motor, and separator and ice is now dispensing properly, job complete"
We serviced a
KITCHENAID RANGE
Model KFGD500EBS00
Near Austin, TX 78757
Vincent
Job Details:
01/23/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was upper bake did not work. I tested unit and found the bake igniter open. I replaced igniter and tested. Unit is now operating as designed and no leaks where observed during service. Job completed."
We serviced a
UNKNOWN VENTHOOD
Model UVL6048JSS1
Near Dripping Springs, TX 78620
Leonardo
Job Details:
01/23/2023
Arrived on site to test unit for lights flickering when on low. Test unit and and replaced 2 back lights and lights will look like flickering due to the hertz being used. Normal operation of unit job complete.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Austin, TX 78731
Vincent
Job Details:
01/23/2023
"Arrived on site for oven, inspected unit and work area. Customers complaint was unit making noises after turning off and taking to long to heat. I advised customer that even though cooktop is gas the oven is electric so they will take a bit longer to heat. The noise shes hearing is the cooling fan after turning off the oven. Unit is operating as designed and no leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78753
Wesley
Job Details:
01/23/2023
Arrived onsite and found a failed actuator causing unit to not to agitate or spin. Replaced actuator. All checks good. Unit is now operating as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Austin, TX 78758
David S
Job Details:
01/23/2023
"Arrived on site for fridge making a rattling noise. I inspected the unit and work area. I tested the icemaker, compress and fan I found them all working normally. I tested the damper and found it rattling. I replaced the damper, reassembled the unit and tested it. It is now working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Waco, TX 76710
Jonathan M
Job Details:
01/23/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the icemaker and tested the unit in diagnostics. The unit begin to work and operate as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78738
Kevin
Job Details:
01/23/2023
"Arrived on site and found wash motor isnt starting, inspected incoming water valve and found it is not getting power. Replaced control board and started diagnostic cycle again and incoming water valve is now getting power and filled washer. Dishwasher Wash motor is still not running. Replaced wash motor add all operations are now working properly. Sent a short video to KB/service management. If it continues order harness and vent motor. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Georgetown, TX 78628
Gerry C
Job Details:
01/23/2023
WFE505W0JZ3 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the harness assembly and tested. The unit heated and designed within the oven and cooktop. Operational test good.
We serviced a
JENN-AIR MICROWAVE
Model JMC2427IL03
Near Austin, TX 78705
Wesley
Job Details:
01/23/2023
"Arrived onsite and found unit with intermittent stuck key error. But would always correct itself. Advised customer on location of the breaker. Reset, unit is now operating as designed. In event of ongoing failure, console should be replaced. All else checks good."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Austin, TX 78730
Vincent
Job Details:
01/23/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was front two simmer burners taking longer to ignite. I used a small file to smooth out the ports around the igniter so the gas can flow better. Unit is operating as designed and no leaks. Where observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Canyon Lake, TX 78130
Andrey
Job Details:
01/23/2023
"Arrived on site to test unit for not washing dishes, tested unit found unit filling with water and wash motor is engaging but noticed upper spray arm is not spinning, inspected arm and found it has split, replaced upper arm and lower as precautionary, tested unit, unit is not functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Woodway, TX 76712
Jonathan M
Job Details:
01/23/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, dryer, access valve, and couplers. I charge the unit up with 125 psi of nitrogen and found pressures hold for 15 minutes without dropping. Vacuumed down the unit to -31 psi and found pressures hold again for another 15 minutes. Charged the unit up with R1 34A and found pressure is equalizing at 140 psi and zero psi. The unit begin to cool and operate as designed. I advise the customer to keep an eye on the unit over the next 30 days. Call complete."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Manchaca, TX 78652
Scott
Job Details:
01/23/2023
Arrived on site for bottom oven heating up while using upper oven . Found in talking with customer is leaving light on while cooking . Ran temp checks all checked normal. Bottom oven is cool . No error codes. Advised if lights are left on the halogen lights will heat oven up. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near Fort Hood, TX 76544
Tyler
Job Details:
01/23/2023
"Arrived on site for washer needing previously diagnosed rebuild of gearcase, cam, agitator base, etc, upon arrival installed required parts then reassembled and tested unit. Found washer working as designed with no leaks. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78702
Wesley
Job Details:
01/23/2023
Arrived onsite for noisy dryer and found wring harness rattling against the internal blower duct. Eliminated rattle. Replaced the blower wheel for being out of round. Unit is now operating as designed. All checks good. Unit in warranty per Certificate of Occupancy.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Marble Falls, TX 78654
David Z
Job Details:
01/23/2023
"Arrived on site to diagnose washer banging around on use. Ran unit and confirmed both banging, and loud belt slipping as well. When unit would spin, belt would slip and basket would bang. Checked suspension and found 1 bent rod, and all rods excessively bouncy. Replaced belt, cam, suspension. Calibrated unit. Tested and confirmed all working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Temple, TX 76504
Tyler
Job Details:
01/23/2023
"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed issue. Recovered refrigerant then installed compressor, drier, and access valve and pads to quite unit. Pulled vac and charged system with 56g of r600.found no leaks and informed customer to give unit 24 hrs to stabilize temps."
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJZ00
Near Horseshoe Bay, TX 78657
David Z
Job Details:
01/23/2023
"Arrived on site to diagnose refrigerator that is not cooling in either compartment. Found unit at room temp on arrival. Compressor is scalding hot and not cooling, likely locking up. Unit needs sealed system repair to replace compressor. ordrng 1 W11370574 (Compressor) and 1 W11506623 (Lok ring - Inlet to Drier) and 1 W11504448 (Lok Ring - Outlet to Drier) and 1 R600 (R600 Kit) and 1 W11368877 (Evap) and 1 W11504449 (Lok Ring - Evap to Cap) and 1 W11225184 (Lok Ring - Evap to Suction Line) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access Valve) and 1 Nitrogen (Nitrogen) and 1 W11559685 (Tray) and 1 Lokring (Lokring kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Lago Vista, TX 78645
Maurice R
Job Details:
01/23/2023
Arrived onsite for dishwasher leaking. On inspection found the pump was leaking in the middle of the pump. Installed new pump and during testing found that the new pump has a leak in the front where the tab that holds and tighten the pump to the chaise of the unit. I tried to tighten the tab down with no success. Ordering a new pump for customer and the pump in the unit needs to be returned to Appliances Express for a refund. There is a water leak in front of the unit. Informed customer not to use the dishwasher until we return. ordrng 1 WPW10671942 (WPW10671942)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Waco, TX 76710
Jonathan M
Job Details:
01/23/2023
"Arrived on site for a washing machine that was flooding water all over the place after the freeze. Inspected unit and work area. Turn on the water valves and immediately saw water shooting out from inside of the consul area. Disconnected the water and found that the valve had completely broken due to Ice buildup in the freeze. Plug the unit in and found 125 V going to the washer but no activity on the washer control itself. Attempted to run the unit into diagnostics or start a cycle and was unable to. The unit will need a new control and valve for repair. Ordering the control and will return with the water valve. Rescheduled the customer. ordrng 1 W11498796 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS03
Near Austin, TX 78729
David S
Job Details:
01/23/2023
Arrived on site for microwave turntable not working. I spoke to the customer and found out he saw a spark and the turntable stopped. I gained access to the control and found it shorted. I tested the turntable for the control harness and found it in good condition. The control is covered for parts.ordrng 1 W10891908 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Round Rock, TX 78681
Kimo
Job Details:
01/23/2023
"Arrived onsite for a microwave that is melting the wave guide cover. Upon inspection I found that the wave guide is melting when in use. I contacted tech line and spoke Cliff about my finding and sent pictures of the melted waveguide cover and it was determined that the cover was replaced part and was given advised to check the wave guide before replacing the cover sr#7735559019. I am ordering the cover Authorization # W15NG41WL1. W11193296. Office to reschedule.; ordrng 1 W11193296 (Cover, Waveguide)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Georgetown, TX 78626
Maurice R
Job Details:
01/23/2023
Arrived onsite for washer not cleaning correctly. On inspection found that the hot water was not getting dispense into the unit. The cold was working fine. Customer had the unit set to warm so not enough water was be but into the unit. Ordering inlet valve and condenser board. The customer has dryer to be worked on to. No water leaks detected during service. ; ordrng 1 W11165546 (Inlet valve) and 1 W11419171 (Control board)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Georgetown, TX 78626
Maurice R
Job Details:
01/23/2023
Arrived onsite for dryer stopping in mid cycle. On inspection found the door not closing all the way and the door switch is not getting depressed completely. It does not take much movement of the door to shut down the drying cycle. Ordering hinges and receivers for the unit.; ordrng 2 W11551301 (Hinges)s and 2 W11568982 (Receiver hinges)s
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Cedar Creek, TX 78612
Joe Z
Job Details:
01/23/2023
Arrived onsite for KEEPS TURNING ON AND DOESNT TURN OFF . Upon arrival inspected unit and found right front burner warm while on off position. Removed rear panel to test infinity switch and found it charred. Also found left rear burner with lots of char marks. Needs to replace left rear and right front infinity switches. I am leaving the right front switch disconnected to allow customer to be able to use the range until we return. Ordering left rear and right front infinity switches. Office to reschedule ; ordrng 1 WP3149400 (Right front infinity switch) and 1 WP3149404 (Left rear infinity switch)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Dripping Springs, TX 78620
Leonardo
Job Details:
01/23/2023
Arrived on site to test unit for control panel not working. Test unit and found normal wash not reposing. Replaced console test unit and found tub damaged. Tub will need to be replace will need 2 hours advised customer not to use unit due to potential leak. Office yo reschedule ; ordrng 1 W11409866 (Tub) and 1 W11460946 (Sump and motor) and 1 2hours (2 hours)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Round Rock, TX 78665
Kimo
Job Details:
01/23/2023
Arrived onsite for a cooktop with a malfunctioning center burner. Upon inspection I found that the burner would go out when set to simmer. I am ordering the sender gas valve. And rescheduled ordrng 1 W11246817 (Center VALVE)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78704
Luis
Job Details:
01/23/2023
"Arrived on site for no lights and dispenser not operating. Found lights off deli ui unresponsive,removed deli control no issue,found broken wire or harness,disconnected harness to deli door,power cycled unit all lights working dispenser working as designed ordering a new harness assembly. ; ordrng 1 W11170612 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Meadowlakes, TX 78654
Maurice R
Job Details:
01/23/2023
Arrived onsite for fridge not cooling. On inspection found the unit had a 3 inch of frost and ice on the FC evap. I put the unit in diagnostics and found the FC defrost was open. On this model I have been finding the heater connector pin not seated after a freeze that is keeping the heater from turning on. I order a wiring harness for the FC and returning the fan motor for evap and the thermistor. No water leaks detected during service. Informed the customer to lay towels around the fridge to catch the water as it melts.; ordrng 1 W11565110 (Wire harness)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW08
Near Austin, TX 78745
Matthew
Job Details:
01/23/2023
"Arrived onsite for microwave hood light not turning off. Upon arrival inspected unit. Found relay on board stuck, allowing constant voltage to be supplied and light not shutting off. Will need board replacement. Also ordering housing. Office to reschedule.; ordrng 1 W11552018 (Control) and 1 W10210871 (Housing)"
We serviced a
WHIRLPOOL COOKTOP
Model JGCP436Hl00
Near Marble Falls, TX 78654
David Z
Job Details:
01/23/2023
"Arrived on site to diagnose cooktop with damaged left most bezel. Found bezel is ok, the screw is missing due to a damaged bracket on the manifold valve, so only right side can be attached. Ordering manifold and screw to resolve. Office to schedule when parts arrive. Info and pics sent to SR for research on screw. ; ordrng 1 W11338090 (Front Left Manifold) and 1 Research-bezelscrew (Parts research - bezel screw)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kingsland, TX 78639
David Z
Job Details:
01/23/2023
"Arrived on site to replace hub and tub ring per previous diagnosis. Was unable to remove washolate from unit. Broke washplate apart and removed it, but could not get the collar off of the gearcase shaft from the washplate. Collar is seized on and is not coming off by force. Requesting autho for tub and basket replacement due to stuck collar being unable to go through hub. Office to schedule with approval. ; ordrng 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 WP8533928 (Filter Screw) and 6 WP8533953 (Hub Screws)s and 1 W11050804 (Cap) and 1 W10752187 (Agitator Screw) and 1 W11454734 (Gearcase), states that autho needed"