Arrived on site for a washing machine that will not agitate. Inspected unit and work area. The customer advised the unit will make a clicking sound but the clothes do not wash. Randy through diagnostics and did not find any stored air codes. Tested the unit and manual agitation and found the shifter not shifting into agitation. Checked underneath the unit and found the actuator disconnected from the cam causing the issue. Replaced the shifter and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to test unit for right front burner not igniting. Test unit and found bad module. Ordering new module office to reschedule ; ordrng 1 WPW10475149 (Module)

"Arrived to inspect wash and dry issues. I adjusted the rinse agent dispenser to match the CXs water treatment system and use and advised in the use of detergent. I advised using 1-2 teaspoons of automatic dishwasher detergent and purging the cold from the hot supply, prior to use by running the sink. No leaks observed during service."

Arrived on site to replace Harness and center igniter and orifice holder. Tried to replaced center and left front orifice holders but tubing is twisting with it. Will need to order new tubings office to reschedule. Will only need to replace center orifice holder and Tubings and left front orifice holder and tubing on returned visit. ; ordrng 1 W10566297 (Tubing center burner) and 1 W10566296 (Tubing center main) and 1 W10566305 (Tubing left front)

Arrived onsite for filter housing issues. Upon arrival found housing cover and spring had come displaced. Secured spring and cover back into place. Tested housing and unit is functioning properly. Job complete

Arrived on site to replace icemaker and valve from previous diagnosis. Replaced icemaker and valve is not the part intended. Spoke with SR and found right valve. Office to reschedule. ; ordrng 1 MJX41178938 (Valve)

"Arrived on site to inspect refrigerator leaking water and freezer not cooling. Upon further inspection, I found the FC door not closed securely and frost built up inside the FC section on the left side. I tested temps in the FC=11 degrees and I could hear the frost element sizzling from water hitting it telling me the unit is in defrost mode. Also found the unit ice bin full with ice from the ice maker. Disassembled the FC section and cleaned the ice/frost from inside and checked the evap. By this time the defrost mode had finished and the evaporator began to have a good frost pattern. Advised the customer of my findings and reassembled the FC section. Adjusted the door brackets to get gasket to seal. Recommended that the customer check the FC door when they open and close it to make sure its sealing properly. No water leaks observed during service, job completed."

"Arrived onsite for a refrigerator with the RC compartment cooling good but the FC compartment isnt freezing anything and no ice has been made since the last repair. I found the RC at 42 degrees with it set at 38 and I found the FC at 56 degrees with it set at 0. I only found about a 6 frost line on the FC evaporator after the capillary where it enters the evaporator. I could hear the refrigerant surging into the evaporator. I did not have a set of oil less gauges with me to check pressures but the new compressor is either not pumping correctly or there is another leak in the system, or there is a restriction between the 3 way valve and the FC evaporator. Ordering W10865322 RC evaporator, W11592009 Compressor, Watt/Inverter Test Kit, Oilless gauges, & W10843121 non-dye filter drier. Returning with the other parts also. Office will need to RS.; ordrng 1 W10865322 (RC evaporator) and 1 W11592009 (Compressor) and 1 Tool (Watt/Inverter test kit) and 1 Tool (Oil less gauges) and 1 W10843121 (Non-dye filter drier)"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the air baffle assembly and tested. Unit is operating as designed and RC fan is operating. No water leaks observed during service, job completed."

Arrived on site to test unit for not responding. Got UI to respond and got error codes for lid lock issues. Lid was locking and unlocking periodically. Recommended replacing console and lid lock.

"Arrived on site to replace heating element per SP. Replaced heater, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for not responding. Found console receiving proper voltage but not responding. Replaced console, tested unit, unit now working as designed. No stored error codes. No leaks detected.

Arrived on site no ice production. Icemaker motor is now cycling. Job complete

"Arrived on site and added reducer to customers existing water supply. Confirmed it is not leaking and dispenser a cup of water to ensure pressure is good. Customer will monitor refrigerator to confirm it will make ice, collected balance, job complete"

"Arrived on site for dryer needing previously diagnosed fuse. Upon arrival replaced fuse. Tested dryer and verified u it had clog within vent of home. Unit working as designed, but recommended dvc to customer before using dryer again. Call complete"

Arrived on site to test unit for no ice production. Found fill cup and fill tube frozen over. Found unit receiving inadequate water pressure(just under 20psi). Customer stated unit is connected to RO system. Advised pressure needs to be turned up to at least 40psi for optimal functionality. Thawed fill tube and fill cup. Left water off and turned ice maker off. Advised to not turn ice maker on and not open water line till pressures are corrected to prevent further issues. No leaks detected. Job complete.

Arrived on site to install previously diagnosed high heat glue and door gasket. Upon arrival installed required part then reassembled and insured seal could function as designed. Call complete

"Arrived on site and replaced capacitor diagnosed by previous technician after replacement washer will complete and automate Test cycle , job complete"

On site for washer not agitating or spinning. Upon rival confirm complaint and found an F7E6 error indicating an open winding in the motor. Upon disassembling unit and testing all harness connections from ACU down to motor I was able to verify that all connectors were in place I then found that the neutral wire in the motor connector itself was not seated and locked and placed properly from the factory causing the false reading of an open winding. Was able to reset and permanently locked in place the neutral wire reassembled and tested unit and found washer could fully function as designed with no leaks. Call complete

"Arrived on site for washer making loud noise. Upon arrival confirmed complaint during diagnostics tests, after checking under unit I found cam/splutch asm had fused together with gearcase due to gearcase failure. Called techline and spoke with Joel sr#7734004706. Was instructed to replace gearcase and cam. Reassembled unit with recommended parts then reset unit and tested. Found no Leaks, failures or abnormal sounds. Unit working as designed. Call complete"

"Arrived on site to test unit for intermittently shutting off and not cooling. Checked connection p4(only wire, yellow) to p13 ground and got 1.4vdc. Spoke with techline and ran all DC components with no issues. All functions working as designed and thermistors are good. Was advised unit has a wiring issue internally within cabinet. No further repairs recommended as unit was deemed irreparable. Job complete. SR#7732664210"

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E4-float switch. Cleared the code and continued with testing. I disconnected the float switch from the drip tray and found water in the tray. During testing, I opened the unit door and found a large amount of suds in the tub. Customer advised that they accidentally used dawn dish soap in the unit and it overflowed the reservoir at the bottom the door and onto the floor. I found the soap in the drip tray and on the float switch. I stopped testing and removed the suds from the unit and cleaned the drip tray and using a switch from my van stock (W11545764) I removed and replaced the switch and retested the unit. Unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher door falling open. Upon further inspection, I found the hinge pads broken. Installed both pads and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to diagnose a refrigerator that is not producing ice properly. Found ice bucket full at time of service. Also temps were correct and all parts and components are fully functional. Advised customer on findings and that without being able to duplicate any failures an accurate diagnosis is not possible. If issue persists customer should contact Samsung for service.

"Arrived on site to test unit for broiler issues, tested unit found broiler igniting at the base causing it to pop, will need a valve to fix issue,

Arrived on site to diagnose a washer that is not turning on. Found latch assembly failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to replace previously diagnosed short control board, replaced control, tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site for dishwasher not cleaning well. Ran diagnostics 2-2 , 5-1 . Unit is washing and heating . Unit is not draining properly. In talking to customer , disposal has been clogging and they are having a PLUMBER coming out to look at it . Advised customer to run a clean cycle after disposal gets fix to see if washing performance improves . No water leaks detected at time of service. Job complete"

"Arrived on site to install previous diagnose parts. I tested temperature in the fridge section and found it at 28 degrees when set to 33, the freezer is to -2 and is currently at 0. I replaced the UI and the control. I gained access to the compressor and found it working properly and at proper temperatures. Job complete."

Arrived on site to diagnose a refrigerator that has water filter popping out of housing. Found water pressure in house too high causing filter to pop out of housing and advised customer on findings. No repairs can be done to refrigerator to correct issue and homeowner will need to correct water pressure issue.

Arrived on site for washing machine having mold on bellow. I inspected the unit and work area. I tested the unit and found the drain pump working as designed. I found the bellow vents clogged I installed a new bellow and cleaned out the vent tubes in the tub. I reassembled the unit and tested it. It is now draining properly from inside the bellow.

Arrived on site for fridge not cooling. I inspected the unit and work area. I preformed a temperature test in the freezer and found it at 0 degrees. I gained access to the door harness and found it intact and in good condition. I found the icemaker turned off. I turned it back on and found it cycling and filling as designed. I set the unit to basic defrost. The unit is operating as designed. Job complete.

"Arrived onsite to replace previously diagnosed parts. Replaced inner door, seal and center. Ice door no longer gaped. Making a good seal. Job complete"

"Arrived on site. Replaced defective ice door motor,ice chute door and paddles,tested ice dispenser door sealing correctly ice dispensing,tested water paddle good.

"Arrived on site for dead dishwasher . Found dishwasher not lighting up or responding at UI. Found unit is on a wall switch . Found wall switch turned off . Turned switch on , dishwasher is now powering up . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete."

"Arrived onsite for washer out of balance. Upon arrival inspected unit. Found unit not leveled. Leveled unit and tested. Put unit in diagnostics and found no stored error codes. Ran calibration and auto test. All passed. Unit does not have excessive shaking. Also instructed customer on proper loading, cycle selections and detergent use. No leaks present at this time. Job complete"

Arrived on site as helper for MZ . Job complete

Arrived onsite for dryer not heating properly. Upon inspection found dryer is heating. Customer instructed to not overload unit and must empty the drain drawer after every use. Not a traditional dryer. Unit is functioning properly. Also notified landlord. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced faulty board. Replaced board and tested. Unit is now functioning properly. Recommended customer change to liquid detergent and use smallest amount. Power detergent is causing excessive suds. No leaks present at this time. Job complete.

Arrived on site to test unit for time stopping with in 3 seconds and not working. Test unit and unit working as designed. Could not duplicate the issue at this time. Unit heated correctly after testing it 15 times and heating water job complete.

"Arrived on site and inspected water and found F6 E2 error showing, replaced control board and control panel and ran calibration 52 and automatic test 51 to confirm washer is operating normally, job complete"

"Arrived on site for burn marks on tube and bad smell. Customer concerned about him and grill on dryer has discoloration. Check that above heater and found normal wear and tear. Turkey Darrell and then off to make sure nothing was in there, also blower housing is free of any obstructions. Did find a small piece of black rubber it may have gotten on the grill above heater because it burns. At time service unit is no longer smelling, or any other issues found with dryer . Job complete"

Arrived on site for washer showing f9e1. Upon arrival confirm complaint and found F 91 in diagnostics. After further testing I found that because of failure was the drain motor shorting out causing unit not to drain the water out of the tub. I use my shop vac to clear the water out then reassembled the unit with a new drain pump assembly. Retested unit and found unit could drain a half tub full of water in under three minutes and unit is malfunctioning as designed with no leaks. Call complete

"Arrived on site for ice bin issues. Found bin stuck,removed bin,reinstalled bin tested bin removal and installation good.

Arrived onsite to install previously diagnosed parts upon arrival I installed new blower wheel and tested unit and found unit operating as designed. Job complete.

Arrived onsite for a cooktop with down draft vent not pulling orders out of the kitchen well enough up inspection I found no obvious issue with the unit. I tested airflow between all setting H M L and found good air flow for each settings respectively. I call techline ad spoke with Drew and told him of my findings and it was determined that the unit is operating as designed.sr# 7734001608. Job complete

Arrived onsite for oven that turned off during preheat and would no longer turn back on. Upon inspection I found that the breaker was tripped. I reset the breaker and tested unit in preheat to 350* and it operated as designed

"Arrived onsite to install previously diagnosed pats. Upon inspection of see parts I found that the motor was fin, it did not activate when I pushed the paddle the last time because the switch was not aligned properly. I installed the door kit and pin and tested unit and found unit operating as designed

"Arrived on site for built in oven, inspected unit and work area. I called techline and spoke with ED and we went through. A couple of steps and I inform techline that unit was not connected to WiFi and had error codes stored F1E5 F1E6 F1E5 F1E6. Techline said there is nothing to change at this time and to let CX know it has to be connected to WiFi at all times, and inform me to let CX know to contact the WiFi department to get the system clean. SR#7734002111 I informed CX about techline advise. Unit is operating as normal. Job completed."

"Arrived on site for microwave, inspected unit and work area. Tested unit and found fan making noises. Removed microwave from wall and found a bolt to long tubing the fan blades. I replaced bolt with smaller one and then tested. Unit is now operating as designed. Job completed."

"Arrived on site for range, inspected unit and work area. I replaced gas valve and tested for any leaks and checked good. I then tested oven and unit is operating as normal. I did advise CX to leave oven on until all smoke goes away since its new and never been used. No leaks observed during service. Job completed."

"Arrived on site for range, inspected unit and work area. Found unit with no power. Inspected breaker and it was off. I then reset breaker and found good voltage to unit. I tested unit burners and they where all working, tested oven and it was not igniting found that the main control needs to be replaced and as its not sending any voltage to ignniter.

"Arrived on site for dishwasher. Inspected unit and work area. Set unit in diagnostics and had stored error codes4-3, 7-1. I then tested unit and found motor to be dead. I installed new sump and motor and tested, unit is now operating as designed. No leaks observed during service, job completed."

"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found stored error codes F0E3 F8E1. Ran diagnostics cycle and found water flow not great. I replaced valve and it got better. I also changed control because of unit going off balance false reading. I calibrated unit and tested un diagnostics cycle and unit is operating as normal. No leaks observed during service. Job completed."

"Arrived on site for dishwasher, inspected unit and work area. I set unit in diagnostics and found stored error codes 4-3, 7-1. I attempted to run a cycle but was unsuccessful. Found motor not responding. I went ahead and changed sump & motor. I reassembled unit and tested in a diagnostics cycle, everything checks good. Unit is now operating as designed no leaks observed during service. Job completed."

"Arrived on site to inspect dishwasher not draining and leaking water. Upon further inspection, I found the unit pulled out from the cabinet. I removed the toeplate and placed the unit in diagnostics and tested. The customer advised that they pulled the unit out and cleaned the unit to get it to drain. I found the unit has a copper water line and is leaking at the connection. When the unit began to drain, I found the unit leaking from underneath. I found where the tub is cracked just above the motor area (photo). After research, I found the tub is not a repairable part and advised the customer of my findings.

Arrived on site for ice machine not producing ice. I inspected the unit and work area. I found the water valve clogged and inlet hose clogged. The inlet house was cleared. I installed the water valve and tested the unit. It is now working as designed.

"Arrived on site to inspect range oven door not closing. Upon further inspection, I found the door closed. Tested functions and found the door not closing as secure on the left side as the right due to the type of hinges that are on the door. The left hinge does not have the tension spring that the right side does; therefore, the door is not closing as tight as the right. But, I did find that the door is securing on the left with gasket as designed. I tested the cooktop burners and found the front right burner taking a long time to ignite. I found the burner head ports were dirty and needed to be cleaned. All burners were operating properly. No gas leaks detected during service, job completed."

"Arrived on site to inspect washer filling with water when not in use. Upon further inspection, I placed the unit in diagnostics and tested. At the end of testing, I found water continuing to enter the tub. I removed and replaced the valve and retested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for ice building up in back of rc. I gained access to the evaporator and found an ice ball. I found the air duct seal flat and no longer sealing. I steamed out the ice and tested the evaporator thermistor, I found it still reading 12 degrees. I replaced the duct and thermistor. I ran a defrost test and found it working as designed. Job complete."

"Arrived on site to install refrigerator door. Upon further inspection, I found a dent in the left RC door near the bottom the door handle. Customer had a new door from the manufacturer. I removed and replaced the door and leveled the unit and tested door operations. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Upon further inspection, I pulled the unit out of,the wall and inspected the parts that were to be replaced. I find the parts ordered did not need to be replaced and notified service management to report and discuss. No parts were replaced at this time. I tested the unit on Bake at 350 degrees and the unit is heating/operating as designed. Job completed."

Arrived on site for dryer not heating. I inspected the unit and work area. I found the heating element broken. i installed the new heating element. I reassembled the unit and tested it. The unit is working as designed.

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new cold water valve and dispenser. And tested unit and found unit operating as designed. I advised customer to use a thinner fabric softener as the one cx is using is quite thick and some of it gets left behind in the dispenser. Job complete no leaks.

Arrived on site for a refrigerator that is building up condensation on the freezer gasket. Inspected unit and work area. Found the Molean between the refrigerator and freezer building up moisture and causing condensation on the Moen dripping down onto the gasket. Checked temperature and found the center mullion at 55?F. Checked freezer and refrigerator deli drawer gaskets and found no evidence of any air gaps or leaks. I called Whirlpool Techline and spoke to Drew SR# 7734000562. He advised me to go ahead and unplug the condenser fan and to let the unit run for 10 to 15 minutes and check temperature again around the cabinet and on that center mullion. Found very little difference in temperature. I called back again and spoke to Rob (same SR#) and he had me run several tests along the mullion between their refrigerator and freezer. Found temperatures ranging between 75?F and 63?F. He advised that this was normal operation and that his own unit does the same thing. He advised that it is a humidity issue mixed with high temperatures. He advised that this is normal operation for summertime in areas that have high heat and humidity. He advised this unit is working as designed and to not make any repairs. Advise the customer of the situation and the customer is going to contact customer service for further assistance. Call complete.

"Arrived to inspect water still flooding ice maker area. I found the ice maker housing had twisted and the unit was overfilling and flowing over. I contacted the management company and they authorized the ice maker and valve, but the valve was not required and I adjusted the pricing from the original accordingly. I tested and verified correct fill and ice maker position and the unit operated as designed. No leaks of the water supply observed during service.

Arrived onsite for defrost issue causing no cool and repaired unit with defrost issue by replacing harness after identifying heater circuit connectivity issue. Partially defrosted and instructed on continued defrost to restore function. All checks good.

Arrived on site to flush sealed system. Flushed low and high sides of system and resoldered lines. Verified unit held vacuum and charged unit with refrigerant. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to replace base for spray arm. Replaced base test unit and unit leaking due to tub being warped. Will need to replace tub office to reschedule

Arrived on site to test unit for to and bottom oven not heating. Test unit and found red wire to element not getting any power. Found red wire melted at junction box advised customer her will need to fix the problem job complete.

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter motor. Replaced sump andMotor. test unit no leaks present job complete.

Arrived on safe to replace sump and motor and element. Replaced both parts test unit and unit test good job complete.

Arrived onsite to replace previously diagnosed parts. Upon arrival customer stated ice maker began making ice. Checked bin and ice bin is full. Recommended Cust dump half of the bin to insure ice maker is operating consistently. Checked freezer compartment and no signs of frost or ice buildup. Did notice that the only frost was on the liner and glass face of the drawers and the UI. This is normal but is only more noticeable due to the dark background as apposed to a white liner. Door bracket has nothing to do with door seal making contact. Unit is functioning properly. Job complete

Office add on Arrived on site for no cool fridge . Both sections are room temp . No frost on either evap. Fans running but compressor not . Ran diagnostics and compressor test . Compressor not running and cool to touch . Hard power cycled down . When powered back up compressor kicked on . Waited around for awhile ran temp . Freezer temps had dropped 15 degrees. Advised customer to monitor for next 24-48 hours to see if problem returns . No water leaks detected at time of service. Job complete

Arrived on site for fridge vibrating . Found compressor is vibrating when its on max speed . Found leveling feet up. Adjusted feet and loud vibrating noise is gone . Advised customer on normal ramping noises with unit . No water leaks detected at time of service. Job complete

Arrived to instal previously diagnosed and ordered part. I removed and replaced the UI and tested. The unit heated and cycled and the lights and light button worked as designed. Operational test good.

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Found the unit stuck in a harvest cycle but the unit not turning. Did verify voltage to the icemaker. Found the key rotating arm broken. Replaced the icemaker and tested the unit. The unit began to cycle and operate as designed. Call complete.

"Arrived to inspect LF burner not igniting. I found that the burner cap required adjustment and after, operated as designed and ignited quickly and consistently. The CX inquired about flame adjustability on the RR burner and I advised them that is was working normally, even though the adjustment range was only within a few degrees of knob rotation and I explained that is how the valve assemblies are manufactured. Operational test good, no gas leaks detected during service.."

Arrived on site to diagnose a microwave that has lights not working. Found no surface light bulb installed in unit and advised customer that light bulb is considered a consumable item and isn't covered under warranty.

"Arrived to inspect power, but no heat. L1 to L2 measured as 67VAC. L1 123.4 VAC and L2 to neutral 9 VAC. I advised the builder that the electrical supply will need to be corrected and the unit should operate as designed."

Arrived on site to test unit for unit not drying dishes. Test unit and found opened element. Replaced element test unit and unit test good job complete.

"Arrived to instal previously diagnosed and ordered parts. I verified the compressor was unable to produce enough fluid transfer, causing the ice balling and insufficient cooling. I tapped the system and found it had refrigerant within it and recovered the mfg specified amount, within measurement means. I removed and replaced the compressor, dye drier and service port and vacuumed to 310 microns. Holding for 15 min, I charged with the mfg specified amount of refrigerant and then leak checked all accessible parts of the system. I found no leaks with the system at rest or running and completed testing. The unit operated and cooled as designed. No water connections to unit, operational test good.

Arrived on site to diagnose a range that is giving f3 e1 error code. Found wiring for oven sensor damaged and repaired wiring. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose a refrigerator with dirty ice. Ran fresh icemaker fill and found no particulates in water. Found dust particulates freezing to outside of ice cubes that are sitting in ice bin. Advised customer on findings and no repairs can be done to correct issue. Advised customer using more ice will circulate old cubes out and new cleaner ice will get in to bucket. No leaks were found at time of service.

Arrived on site to diagnose a refrigerator with inconsistent temperatures. Found no failures to unit at this time. Advised customer on return air vent location and need to no block it with items. No repairs needed and no leaks were found at time of service.

Drive down side for refrigerator needing previously diagnosed parts. Upon arrival reconfirmed issue and after for the inspection found freeze the door functioning as designed and unit only needed refrigerator lower door gasket and bushing spacers added hinges but during reconfirming your previous diagnosis I found that the gasket is fully insulated into the door itself and when trying to remove the gasket it was ripping insulation out of the door not allowing a new gasket to be properly and securely installed. I also found that the liner between the Mooney and bar of the freezer and fridge food compartment was starting to separate from the other line are causing a much larger air gap to occur that cannot be repaired due to liner separation and insulation failure. Will need finding supported to AHS that unit cannot be guaranteed a safe repair at this time due to liner failure. Call complete

Arrived on site for dryer needing previously diagnosed ACUs. Upon arrival inside required part unit is now functioning as designed. Reminded customer of power cord being needed once youre ready to reconnect and permanently use unit. Call complete

"Arrived on site for a refrigerator thats not dispensing ice or water. Inspected unit and work area. The customer advised that he had just replaced the filter prior to the previous trip and that after the previous trip, the unit worked for a little while before completely stopping again. Attempted to dispense water from the water dispenser and found the valve buzzing but no water coming through. Checked the reservoir and did not find any of the water frozen. Replaced the filter head housing and tested the unit. With the filter, there was still an issue with water pressure. Once removing the filter, the unit began to work and operate as designed. Spoke to PR and was advised that because the unit wouldnt work with two different filter heads, the issue would be with the filter. Advise the customer of the issue. Call complete."

Arrived on site for a washing machine that has a broken strike. Inspected unit and work area. The customer advised it broke off when she closed the lid at some point and she has had to use the broken piece that fits inside the latch in order to get the unit to work. Did confirm the customers complaint and replaced the strike. Tested the unit several times and diagnostics and did not have any problems. Advised the customer the unit is working as designed. Call complete.

"Arrived onsite for ice machine not producing ice. Upon arrival customer stated after a clean cycle the unit stopped functioning. Inspected unit and found ice accumulation under evaporator near valve spout. Ran test and found only a small trickle of water entering unit. Notified customer that a bad valve with no water entering and system cooling could have caused the ice accumulation. There is a slight chance that the system could experience a sealed system failure. Customer approved the valve replacement. Tested unit and unit and full water supply was restored. Evaporator plate is frosting. Instructed customer to leave door open and get ice accumulation thaw over 24 hrs, then start unit.

Arrived on site and inspected washer and found customer has a video of the noise that they hear. Noise is happening because washer is too close to the wall and water lines are banging against rear panel. Hoses have been tapping so hard that paint surface on the wall is damaged. Instructed homeowner that Moving washer forward a few inches will help also showed correct loading to avoid unbalanced loads. Job complete

"Arrived on site and inspected washer and found load and go drawer will not close properly so loading all reservoir is not engaging by detergent pump. Removed lower drawer and found water removal hose is out of place. After rerouting hose drawer will close properly and detergent pump is working correctly, job complete"

"Arrived onsite and replaced main control and light bulb. Unit is now operating as designed."

Arrived onsite for not making ice and found unit water turned off and hose pinched. Unpinched hose and turned water on! Unit is now operating as designed. All checks good.

"Arrived onsite and replaced the valve for producing ice but not dispensing water, but found fil tube in liner frozen. Raised fridge temp to prevent freezing fill line. Advised customer on status.

Arrived onsite for unit indefinitely repeating the rinse cycle on any load. Cleared error code indicating water fault and advised that if no measures to clean scum out of unit were being taken that build up could cause misreading in airtrap. Detailed advice on cleaning unit with vinegar to maintain and eliminate sudsing/ scum related errors. All else checks good.

"Arrived on site for a dishwasher thats not starting cycles. Inspected unit and work area. The customer advised when she went to go start her cycle, the unit would seemingly drain for a few minutes and then it would completely shut off. Tested the unit and confirmed that the customer was correct. Looked underneath the dishwasher and found the overflow switch stuck and after clicking in the overflow switch and letting it pop back out, found the unit starting to work as designed. Tested the unit in a pro wash cycle and normal wash cycle twice. The unit filled and began recirculating as designed. I did notice an over sudsing issue going on which couldve contributed towards this issue to begin with. Did explain to the customer about proper soap usage and advise the customer to run a few loads without soap do to amount of oversuds in happening inside Herbert her dishwasher. The unit is now working as designed. Call complete."

Arrived onsite for F2E1 ERROR CODE. Upon arrival found F2-E1 stuck key. Keypad is not responding to any function. Need to replace console. Replaced console and test unit by preheating both ovens to 350. Unit operates as designed. Job complete

"Arrived onsite for unit not making ice. Upon arrival, the ice bin is full. Am not finding issues at this time. Job complete"

Arrived onsite for Fridge freezer gasket loose. Upon arrival inspected unit and found the FC door gasket not attached to door all the way around. Could not secure gasket correctly. Need to replace gasket. Replaced gasket and now secured to door. Job complete