Service History 23

We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Luling, TX 78648
Noah D
Job Details: 08/27/2021
"Arrived on site to inspect unit for not allowing selections. Upon inspection found the unit was always draining, replaced control board and all functions returned. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSBS25INBL02
Near New Braunfels, TX 78132
Andrew
Job Details: 08/27/2021
Arrived on site to test unit for not dispensing ice and ice bin freezing up. Found ice door was not sealing properly causing air leak. Ice guide is broken. Recommend replacing ice door kit and ice guide. Customer also wanted to replace ice and water dispenser levers. Both parts are NLA. Also stated food freezing in RC. Thermistor was in range. Found packed food items had fallen behind drawers restricting air flow. Advised customer on air circulation and prevention of air flow. Office to reschedule. ; ordrng 1 W10823377 (Ice door kit) and 1 WP2180224 (Ice guide)
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Liberty Hill, TX 78642
Wesley
Job Details: 08/27/2021
Arrived onsite and used the LP conversion kit to correct ignition problems and flame heights. Unit is now operating as designed.
We serviced a
JENN-AIR RANGE
Model PRG3610NP
Near Austin, TX 78732
David
Job Details: 08/27/2021
"Arrived on site to follow up on oven that was not heating. Installed new bake igniter and retested unit. Verified bake element coming on, same with broil. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS5
Near Cedar Park, TX 78613
Taylor M
Job Details: 08/27/2021
"Upon arrival I gained access to the microwave and replaced the top interlock, cap, mag, diode and fuse per previous diagnosis. After replacing the parts I plugged in the unit to verify functionality and the unit turned on but after a few moments the fuse blew. I am ordering a new fuse and returning with the transformer and control to complete the repair. ; ordrng 1 W10138793 (Fuse)"
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW01
Near Niederwald, TX 78640
Brandon
Job Details: 08/27/2021
"Arrived on site for customer complaint of loud noise and unit vibrating, found rear bearings failing causing unit to shake during spin.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Marcos, TX 78666
Andrew
Job Details: 08/27/2021
"Arrived on site to test unit for not drain and not washing properly. Found shift actuator not connected to shifter and water lines were crossed. Fixed lines and ensured hot is on hot and cold is on cold. Replaced actuator, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SDH0
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/27/2021
"Arrived on site for customer complaint of unit leaking, bottom tracks broken, and making a grinding noise. Found bottom tracks broken and ball bearings got into drain pump and drain hoses, also found crack in sump assembly near drain pump. Ordering tracks, drain pump, sump assembly, and drain hoses. ; ordrng 1 WPW10545278 (Drain hose) and 1 8269144A (Drain hose) and 2 Cnote (Parts research bottom rack (left and right tracks))s and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78628
Wesley
Job Details: 08/27/2021
"Arrived onsite and found unit operating as designed, however food in fridge is freezing because the unit is set to 33f. Corrected temps to recommended setting. All checks good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Lampasas, TX 76550
Al
Job Details: 08/27/2021
Arrived on site to install previously ordered ice container. Found the ice door was opening and closing properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Georgetown, TX 78626
Cliff
Job Details: 08/27/2021
Arrived on site to diagnose a dishwasher that will not turn on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Round Rock, TX 78664
Scott
Job Details: 08/27/2021
"Arrived on site for fridge not cooling in both sections . Found evap covered in ice . Having customer defrost issue before next visit . . Ordering UI ,control,heater, fan ,harness . No water leaks detected at time of service. Call to set return . ; ordrng 1 W11317276 (Diffuser) and 1 W11518204 (Ui) and 1 WP2315549 (Evap fan) and 1 W11545823 (Harnes) and 1 WP2323198 (Heater)"
We serviced a
KENMORE REFRIGERATOR
Model 106.589028
Near Austin, TX 78727
Scott
Job Details: 08/27/2021
Arrived on site for not making ice . Found ice maker not harvesting . Light switch and bin sensor checked normal. Replaced ice maker . Ran harvest completely . No water leaks detected at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Austin, TX 78732
David
Job Details: 08/27/2021
"Arrived on site to follow up on dryer making loud squeaking noises. Replaced felt on front and rear of unit, also replaced belt and additional roller. Retested and unit now only has 1 small occasional squeak I can not easily remove. All moving parts have been properly tested and good. Only way to reduce noise any further is to strip and replace panels for drum in front and rear, and possibly new motor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSD2652KEB
Near San Marcos, TX 78666
Noah D
Job Details: 08/27/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the ice maker worked but did not fill, checked valve and found ice solenoid broken, replaced valve and tested. Ice maker filled normally. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Jarrell, TX 76537
Tali W
Job Details: 08/27/2021
"Onsite to install previously diagnosed part. Replaced ACU. Tested unit with cup of water. Unit now beeps when finished, functioning as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MGD5630HC1
Near Austin, TX 78750
David
Job Details: 08/26/2021
"Arrived on site to follow up on dryer making a rattling noise while in use. Customer had several videos of a nasty metallic rattling in the unit. Ran unit with some towels and could not reproduce, but given the sounds in the video we can add the updated blower housing seal and some sound pads inside. ordering seal kit and sound pads.; ordrng 1 W11401018 (Kit) and 4 W11113654 (Sound pads)s"
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near Cedar Park, TX 78613
David S
Job Details: 08/26/2021
Arrived on site for ice machine being loud. I inspected the unit and work area. I found all components secured and in place. I found service pointer W11553464 Rev. A. I am ordering parts based on the service pointer and will call techline when we return. The customer stated the unit is getting to 60 decibels. The office will reschedule when we have an eta on parts.; ordrng 1 W11546717 (Pad foam)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Leander, TX 78641
Kayman
Job Details: 08/26/2021
Arrived onsite for refrigerator not making ice and RC/FC lights out. Upon arrival I found the RC = 38 set to 33 and the FC = 1 set to 0. I found some items blocking the vent in the RC. I ran test 56 and found E5 for the ice maker. After replacing all lights restored. I accessed and replaced the ice maker. I cycled power and checked error codes again for the ice maker. I confirmed the ice fan is running in diagnostics. I advised the customer to give the unit 24 hours to start producing a good amount. No leaks detected during time of service. Job complete.
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS1
Near Austin, TX 78717
Taylor M
Job Details: 08/26/2021
"Arrived on site to diagnose vent hood having grease buildup issues, upon arrival the customer informed me that grease is forming and pooling on the left side, I instructed the customer to have the vent checked for any blockage, she also informed me that the filters are not staying in place, I verified this, I am ordering both filters for return service. Job complete.; ordrng 2 W10915369 (Filter)s"
We serviced a
KITCHENAID COOKTOP
Model KGCD807XBL02
Near Round Rock, TX 78681
Wesley
Job Details: 08/26/2021
"Arrived onsite for a sparkling issue and found cap screws rusted out.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, TX 78758
Scott
Job Details: 08/26/2021
Arrived on site for water not working . Found water was shut off at wall . Turned on water . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Leander, TX 78641
Kayman
Job Details: 08/26/2021
Arrived onsite to install previously diagnosed parts. I installed the main control and damper control. I tested the unit and the damper is working as designed with no more abnormal noise. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ0
Near New Braunfels, TX 78132
James
Job Details: 08/26/2021
Performed streem diagnosis. Found several buttons do not respond to input including the start button.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Dripping Springs, TX 78620
Robert
Job Details: 08/26/2021
Arrived on job to replace previously diagnosed part. After replacement test operation
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Austin, TX 78744
Jacob
Job Details: 08/26/2021
"Arrived onsite for unit not pre heating up to 350 degrees and some gas smells coming from the burners after use. Checked that front right burner would not light fast enough. Order new caps and burner heads. Tested the unit and the unit is working, but customer said that it not always consistent at pre heating. As we return may need to replace the spark module and gas valve. Office to reschedule ; ordrng 1 REQUEST (2HR) and 1 W11161846 (cap-burner) and 1 WPW10256028 (burnr-head)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Austin, TX 78704
Leonardo
Job Details: 08/26/2021
Arrived on site to test unit for smell. Found dirty filter and dirty disposal. Cleaned filter test unit and advised customer to clean unit with vinegar to help with the smell job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Temple, TX 76502
Tali W
Job Details: 08/26/2021
Onsite for FC building condensation and freezing near door. Ice build up found near front top inside FC and on top door shelf. Called techline spoke to Bruce Same SR #. He advised to seal inner liner on both compartments and add shim washer to door hinge. Added sealant to both compartments and added washer (from truck stock) to hinge. Unit now functioning as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDC03FVSS3
Near Lorena, TX 76655
Jonathan
Job Details: 08/26/2021
Arrived on site for a dishwasher that?s not washing dishes on the upper rack. Inspected unit and work area. Confirm the customers complaint and found paper stuck in the upper spray arm holes. Removed the paper using a dental pick and cleaned out spray arm. Tested the unit and the unit began to work as designed. Call complete.
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Hutto, TX 78634
Wesley
Job Details: 08/26/2021
Arrived onsite and found unit operating with failed belt due to seized idler. Replaced belt and idler pulley. All else checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDW02
Near Austin, TX 78705
Luis
Job Details: 08/26/2021
"Arrived on site for no cool in fresh food section. Fan running no air flow to fresh food section,removed cover,evaporator not incased in ice unit is defrosting correctly. Found ice build up in vents,cleared ice from vents,added adhesive to liner gaps checked door seal on both doors good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78723
Scott
Job Details: 08/26/2021
"Arrived on site for ice building up on fresh food evap . Ran diagnostics fresh fan making noise . All else checked normal . Did find evap tray slightly bowed ,ordering shims , cover evap , screws . No water leaks detected at time of service. Call to set return.; ordrng 4 Evap shimss and 1 W11188493 (Evap cover) and 4 67006425s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Georgetown, TX 78628
Lou
Job Details: 08/26/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main control and found the socket was not needed. Tested the unit with my tester bulb and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78705
Leonardo
Job Details: 08/26/2021
Arrived on site to test unit for cooking light not working. Found broken glass from socket. Replaced socket and light bulb test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/26/2021
Arrived on site for NOT HEATING UP- TURNS ON AND ROTATES BUT NO HEAT AT ALL. Tested microwave with a cup of water for one minute. Did not heat. Gained access to inverter and wasnt ohming out to proper readings. Removed inverter and installed new inverter. Tested with cup of water. Still not heating. Found magnetron had also failed. Removed magnetron and installed new magnetron. Powered up microwave and tested with one cup of water. Microwave now heating as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Georgetown, TX 78633
Lou
Job Details: 08/26/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked for error codes in test 56 and found E5. I tested the ice maker in tests 58, 59, 57 and 45. Ice maker is operating as designed. Emitter & receiver boards are operating as well. I removed and replaced the HV control and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Georgetown, TX 78633
Lou
Job Details: 08/26/2021
"Arrived on site to inspect refrigerator doors not level. Upon further inspection, I found the left door not level with the right door at the top. I leveled the unit and found the mullion not making contact with the pivot block. I adjusted the mullion and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78741
Jacob
Job Details: 08/26/2021
Arrived onsite to replace both tracks to the unit. Replaced tracks. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Austin, TX 78721
Scott
Job Details: 08/26/2021
Arrived on site for unit not starting . Ran diagnostics got UI and control miscommunication. Ordering control and UI . No water leaks detected at time of service. Call to set return ; ordrng 1 W11543996 (Control.)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Spicewood, TX 78669
Brandon
Job Details: 08/26/2021
"Arrived on site for customer complaint of unit leaking, found leak coming heater not sealing, found failed heater and heater nuts stripped, ordering heater and nuts. . ; ordrng 1 W11537778 (Heater) and 2 W11104729 (Heater nut)s and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Round Rock, TX 78681
Wesley
Job Details: 08/26/2021
Arrived onsite and found spastic relay clicking on control and unit unable to function at all. Replaced latch but new latch is locked closed out of box. Ordering new latch and returning control to repair .; ordrng 1 Wpw10482836 (Latch)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Bastrop, TX 78602
Matthew
Job Details: 08/26/2021
Arrived onsite for microwave sparking. Upon inspection found failed capacitor and diode. Uninstalled unit for access to components. Replaced capacitor and diode. Tested unit and unit is functioning properly. Job complete contacted safety team for documentation. sr#7731542978.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Copperas Cove, TX 76522
Al
Job Details: 08/26/2021
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Cedar Park, TX 78613
Taylor M
Job Details: 08/26/2021
"I arrived on site to diagnose washer not turning on, upon arrival I found that the unit would not respond to console commands, I gained access to the breaker and reset it, I found good polarity and voltage at the receptacle. I unplugged and plugged the unit back in and found that it is now turning on and off appropriately. I put the unit into service diagnostics and checked for fault codes, I found overload and out of balance, i instructed the customer on operation, the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Hutto, TX 78634
Wesley
Job Details: 08/26/2021
Arrived onsite and diagnosed new filter housing needed.; ordrng 1 WPW10212139 (Shelf)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Manor, TX 78653
Matthew
Job Details: 08/26/2021
"Arrived onsite for refrigerator ice maker not making ice. Upon inspection found fill tube frozen over. Thawed line and tested. Ice maker completed harvest test and fill. Customer to give full 24 hrs for proper ice production. If symptoms persist, recommend replacing valve and ice maker. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Seguin, TX 78155
Noah D
Job Details: 08/26/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the units arm was in off position, moved arm and tested, all functions returned. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near New Berlin, TX 78155
Noah D
Job Details: 08/26/2021
"Arrived on site to inspect unit for popping breaker, upon inspection found the unit did pop breaker once preheated. Checked amp draw and found nothing out of the ordinary, 14 amps at most on both sides, breaker was 40 amps and I could not find a ground spot. Customer must have breaker checked. Complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/26/2021
"Arrived on site to test unit for not washing. Found latch was not responding. Replaced latch, tested unit and found actuator not connected to shifter. Replaced actuator, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Seguin, TX 78155
Noah D
Job Details: 08/26/2021
"Arrived on site to inspect unit for not washing clothes completely. Upon inspection found the actuator was not the correct model, replaced actuator and aligned drain pipe. Customer must raise drain pipe. Tested with no issues. Complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near New Braunfels, TX 78132
Andrew
Job Details: 08/26/2021
"Arrived on site to test unit for low ice production. Found no issues with unit in diagnostics but did find ice thickness was set to two, changed setting to six. Customer stated condenser was really clogged so he cleaned it. Ran unit in max ice and allowed two sheets of ice to form. During second sheet noticed the recirculating pump was periodically shutting off. Monitored voltage and did not see a change in voltage when recirculating pump was kicking off. Recommend replacing recirculating pump. Ordering control and bin thermistor to ensure completion on return visit. Office to reschedule. ; ordrng 1 W11542867 (Recirculating pump) and 1 WPW10511923 (Thermistor) and 1 W11034363 (Control)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near New Braunfels, TX 78130
Noah D
Job Details: 08/26/2021
"Arrived on site to inspect unit for not filling correctly, upon inspection found the unit had normal water flow but didnt reach normal fill, checked drain line and found it in water causing issue, repositioned and tested. Complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/26/2021
Arrived on site to test unit for loud noise when spinning. Found gearcase needs replaced. Also found console not responding properly and got error code f2e1(stuck button). Office to reschedule.; ordrng 1 W11423758 (Gearcase) and 1 W11519741 (Console)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Liberty Hill, TX 78642
Cliff
Job Details: 08/26/2021
Arrived on site to diagnose a range that is not functional at all. Found incoming voltage incorrect at wall with range unplugged. Homeowner will need an electrician to fix issue.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Hutto, TX 78634
Wesley
Job Details: 08/26/2021
Arrived onsite and replaced control. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Leander, TX 78641
Kayman
Job Details: 08/26/2021
Arrived onsite for wall oven win touch screen not responding. Upon arrival I confirmed the complaint the unit would not respond to touch at all. I cycled power at the breaker and the unit restored function to the touch screen. I checked fault codes and there were none stored in the system. I noticed the unit was not connected to WiFi. I informed the customer that the unit would need to be connected so it can receive updates. And that the lack of update likely caused the screen to freeze.
We serviced a
WHIRLPOOL DRYER
Model WGD6620HC3
Near Austin, TX 78746
Kevin
Job Details: 08/26/2021
"Arrived on site and inspected dryer and found it is installed under a solid countertop. The washer needs to be uninstalled before you can access rear of dryer. Gas line is not long enough to pull dryer out all the way. Took one picture of installation location. Disassembled dryer and found all components checked good, igniter is running but there is no gas. Disconnected gas supply line from wall supply and there is no gas coming out. House looks to be recently renovated, recommend that builder be contacted. there is no gas being supplied to the dryer from the home. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78704
Leonardo
Job Details: 08/26/2021
Arrived on site to test unit for unit not draining. Test unit 5 times and unit draining correctly at this time. Job complete. No error codes found
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEB1
Near New Braunfels, TX 78130
Andrew
Job Details: 08/26/2021
Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Verified voltage at control but not receiving voltage to ice maker. Harness is damaged internally.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Spicewood, TX 78669
Brandon
Job Details: 08/26/2021
"Arrived on site for customer complaint of unit not starting, found broken lid latch, I replaced latch, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Hutto, TX 78634
Jimmy J.
Job Details: 08/26/2021
Arrived on site for CSI Not Draining - Water Remain at End of Cycle - Dishwasher - PRE-ID Drain Pump Also not heating. Ran diagnostics and got F8E2 error code. No other codes present. Cleared error code. Tested drain in diagnostics and pump was making unusual noise. Removed drain pump and installed new drain pump. Ran through diagnostics cycle and all cycles completed without issue and heated as designed. Drain pump sounds normal. No leaks detected. Job completed.
We serviced a
WHIRLPOOL DRYER
Model MED5630HC0
Near New Braunfels, TX 78130
Noah D
Job Details: 08/26/2021
"Arrived on site to inspect unit for not running quietly, upon inspection found the left side of dryer vibrating loudly, Replaced all wheels and idler, noise was dampened with pads as well. Complete"
We serviced a
WHIRLPOOL DRYER
Model MED5630HC0
Near New Braunfels, TX 78130
Andrew
Job Details: 08/26/2021
"Arrived on site to test unit for shaking/rattling sound. Found excessive lint build up on blower wheel causing housing and vent pipe to vibrate from being off balanced. Removed lint build up, tested unit, unit works good. Verified with customer noise is no longer present. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78732
Brandon
Job Details: 08/26/2021
"Arrived on site to replace ice maker and UI control, after replacing, unit tested good."
We serviced a
KITCHENAID MICROWAVE
Model KCMS185JSS3
Near Austin, TX 78746
Kevin
Job Details: 08/26/2021
"Arrived on site and inspected microwave and found plastic on control Panel that door button/release lever is mounted to is broken. Took one picture.
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS1
Near San Marcos, TX 78666
Robert
Job Details: 08/26/2021
Arrived on job for complaints of damage spray arm. Found lower spray arm damage. Replaced spray arm .no leaks detected at time of service.
We serviced a
KITCHENAID OVEN
Model KEBK171SBL02
Near Dripping Springs, TX 78620
Robert
Job Details: 08/26/2021
Arrived on job for complaints of no heat found open thermal fuse. Replaced fuse and test.
We serviced a
KITCHENAID REFRIGERATOR
Model KBRA22KMSS00
Near West Lake Hills, TX 78746
Luis
Job Details: 08/26/2021
"Arrived on site. Found shut off arm disconnected from icemaker,installed shut off arm.
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Killeen, TX 76542
Al
Job Details: 08/26/2021
Arrived on site and inspected dryer customer says makes a loud noise just before the normal cycle completes. I ran the unit on a sanitize cycle and unit didnt make any unusual noises.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Kyle, TX 78640
Robert
Job Details: 08/26/2021
Arrived on job to replace previously diagnosed part. Ordered correct part. ; ordrng 1 W11236851 (diffuser)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Round Rock, TX 78664
Jimmy J.
Job Details: 08/26/2021
"Arrived on site for Not Heating - Electric Dryer. Dryer was turning on and gasket was spinning, but wouldnt heat. Found L1 to L2 at the terminal block was only getting .004 volts. I reset the breaker and tested again with the same result. Customer will need to contact an electrician. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Temple, TX 76502
Tali W
Job Details: 08/26/2021
Onsite to install previously diagnosed part. Replaced cooktop. Pic in SDQP. Unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Killeen, TX 76543
Al
Job Details: 08/26/2021
"Arrived on site and inspected washer with poor agitating and filling issues. Accessed underneath and found the actuator is the issue. Per service pointer W11531483 Rev B the actuator needs to be replaced. Ordering the PSP actuator. I recalibrated the unit due to the filling issue, customer may have experienced a power surge which may have caused the fill issues. Needs more work; ordrng 1 W10913953 (ACTUATOR)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Georgetown, TX 78633
Lou
Job Details: 08/26/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit is making grinding noises coming from the FC evaporator area. I removed the evap cover and inspected the evaporator and found it in defrost mode and no signs of over frosting/icing up. Cycled power to the unit and tested and could not duplicate the noise the customer is hearing. I recommended that they take a video of the noise should it happen again. No water connections to the unit, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cedar Park, TX 78613
David S
Job Details: 08/26/2021
Arrived on site to install tub and shocks. We gained access to the rotor stator and found it siezed in place. We instaiked the new tub and shocks. I am ordering the stair screws and returning with the rotor stator to repair. The office will reschedule when we have an eta on the parts.; ordrng 8 W11314661 (Screws)s
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cedar Park, TX 78613
Taylor M
Job Details: 08/26/2021
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
Kevin
Job Details: 08/26/2021
"Arrived on site and inspected dryer and found it is not heating. Disassembled dryer and found connections to Thermistor are Not connected. After re-connecting them dryer is hitting normally and airflow is good, took one picture, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bastrop, TX 78602
Matthew
Job Details: 08/26/2021
Arrived onsite for range panel getting hot. Upon inspection found right side panel is warm to the touch when in use. Called tech line for assistance. Per Whirlpool oven exhaust vent is venting under panel on right side. Panel increases in temperature is normal. Door and surface temperature is regulated at 150 degrees. Panel temperature has no maximum temperature as venting exhaust is under panel and can increase or decrease depending on target cook temperature. Unit is functioning as designed. SR#7731601079. Job complete
We serviced a
WHIRLPOOL RANGE
Model ACR4303MFS4
Near Killeen, TX 76542
Al
Job Details: 08/26/2021
"Arrived on site and inspected another F0E1 error code rendering the unit inoperable.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW1
Near Austin, TX 78731
Kevin
Job Details: 08/26/2021
"Arrived on site and inspected washer and found connection to motor is off at control board. Reset connection and washer is operating properly, also found two cycles saved with no spin and reset them. Washer is now operating properly, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Buda, TX 78610
Kevin
Job Details: 08/26/2021
"Arrived on site and inspected dryer and found it is heating properly but airflow is showing restricted on the airflow meter. Recommended to customer that apartment maintenance be contacted and have them clear/clean the vent to the exterior of the building before a dryer is used again to prevent any damage from overheating. No further repair is required at this time, job complete"
We serviced a
JENN-AIR DOWNDRAFT
Model CVE3401B
Near Lakeway, TX 78734
Brandon
Job Details: 08/26/2021
"Arrived on site for customer complaint of downdraft not working, found broken knob, I was able to turn switch manually to activate motor, found motor would not change speeds, found failed motor. Motor is discontinued, submitting parts research for motor. ; ordrng 1 WP7739P122-60 (Knob) and 1 71001304 (Motor) and 1 Cnote (Office to reschedule/motor discontinued)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVBL10
Near Lakeway, TX 78734
Brandon
Job Details: 08/26/2021
"Arrived on site for customer complaint of unit not producing ice, found failed ice maker, I replaced ice maker, unit filled with water and tested good."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Manchaca, TX 78652
Jacob
Job Details: 08/26/2021
Arrived onsite to replace start switch. Replaced start switch. Tested the unit several times and unit turned on every time. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Kingsland, TX 78639
Cliff
Job Details: 08/26/2021
Arrived on site to diagnose a washer that will not always spin clothes completely. Tested all parts and components and found no failures to unit at this time. Advised customer on best loading procedures and cycles to use for best results. No leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Marion, TX 78124
Noah D
Job Details: 08/26/2021
"Arrived on site to inspect unit for not illuminating lower light, upon inspection found the units control board shorted. Replaced control and tested light, all functions returned. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Georgetown, TX 78633
Lou
Job Details: 08/26/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the damper failure, I removed and replaced the damper and tested and demonstrated to the customer and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Seguin, TX 78155
Noah D
Job Details: 08/26/2021
"Arrived on site to inspect unit for leaking, upon inspection found no issues with valve or ice maker, condensation was pool on middle part of gasket, checked gasket and found a large gap missing in door insulation. Ordering gasket and door. Office to reschedule ; ordrng 1 W10911461 (Gasket) and 1 W10918659 (Door)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near New Braunfels, TX 78132
Andrew
Job Details: 08/26/2021
Arrived on site to test unit for gas leak. Customer has plumbers out and said unit is the issue. Gas was off upon arrival and no smell or signs of gas leak. Turned gas supply on and applied bubble solution to all possible leak points and only leak I found was with plumbing(took pic). Showed customer leak point and ensured unit is not leaking. Advised plumber is needed to fix issue. Left gas supply valve off. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Liberty Hill, TX 78642
Cliff
Job Details: 08/26/2021
Arrived on site to diagnose a washer that is not cycling properly. Found shifter not connected to cam assembly and replaced it with updated part. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Scott
Job Details: 08/26/2021
Arrived on site for soap pod staying in bottom of tub . Ran diagnostics. Found water was turned off under sink. Turned water on and reran diagnostics. All checked normal. No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Austin, TX 78733
Kevin
Job Details: 08/26/2021
"Arrived on site and inspected washer and found drain hose is all the way into stand pipe and there is a small towel wrapped around it into the standpipe. This is likely causing washer to not drain properly. Set washer into a diagnostic cycle and found Gearcase is failing, took one picture. In order to correct Washer would need to replace.
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Austin, TX 78746
Kevin
Job Details: 08/26/2021
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Lorena, TX 76655
Jonathan
Job Details: 08/26/2021
Arrived on site for arrange that had a broken door. Inspected unit and work area. Found the handle on the door broken on the right hand side. Replace the handle and tested the unit. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Killeen, TX 76549
Al
Job Details: 08/26/2021
"Arrived on site and inspected washer leaking. Ran a small load cycle and unit never leaked. I did find the breather laying onto of the motor control board. I received information it was supposed to be mounted somewhere on the top near the valves. Customers washed a load and unit leaked approximately 2-3 gallons of water. I arrived back and found it leaking water possibly onto the motor control. I attempted a heavy load and unit filled, went around twice and sat. Unit motor control shorted out and will need to be replaced to complete the repair. Ordering WPW10384843 motor control. Office to schedule return services. Needs more work ; ordrng 1 W10384843 (MOTOR CONTROL)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Waco, TX 76708
Jonathan
Job Details: 08/26/2021
Arrived on site for a freezer that is not sealing properly. Inspected unit and work area. Found the gasket sealing properly but the outer edges of the liner weren?t completely fitted potentially causing air leaks. Added silicone to the liner and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Temple, TX 76502
Tali W
Job Details: 08/26/2021
"Onsite for fridge icemaker not making ice. On arrival, I found no water in ice mold. Ran harvest cycle, then ran fill test. Found water leaking from ice mold due to crack in mold. Customer stated there was a large chunk of ice in bin. Unit filled after replacement with no leaks. Unit functioning as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Temple, TX 76501
Tali W
Job Details: 08/26/2021
"Onsite to install previously diagnosed part. Replaced lid latch. Tested, lid now locks properly. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Waco, TX 76712
Jonathan
Job Details: 08/26/2021
Arrived on site for a dryer that?s going off balance. Inspected unit and work area. Customer advised the unit isn?t going off balance but is making a rather large rattling sound. Tested the unit and confirm the customers complaint. Pulled the unit away from the wall and found the dryer pushed up against the vent hose causing the rattle. Advise the customer of the situation and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Killeen, TX 76542
Al
Job Details: 08/26/2021
"Arrived on site and inspected refrigerator not cooling. Confirmed the complaint and replaced the control box. Plugged it in and it behind cooling. The compressor, evaporator motor and condenser motor were all working properly after the install. Jon complete"