Mira - Austin, TX
Luis was timely, well dressed, friendly, and professional. Appreciated his service.
Professional, punctual, my request was challenging and the staff researched and set my appt.
Harvy - Lometa, TX
Clif did a great job! It is nice to have our refrigerator working properly again
Richard - Round Rock, TX
Tommie was very good
Barbara - Georgetown, TX
Tommie was very attentive. I had one problem and he called me back several times.
Friendly and great service!
Cathy - Morgan's Point Resort, TX
THE LADY THAT ANSWERS THE PHONE AT THIS COMPANY IS AWESOME!!! I THINK HER NAME IS SUSAN.
Thanks again, but the washer is making the same noise.
James - Granger, TX
Fast and friendly
Cindy - New Braunfels, TX
My service representative was it knowledgeable and acted quickly!
Great Customer Service All The Way From Start To Finsh
Jerry - Burnet, TX
Excellent customer service
Eric - Harker Heights, TX
Very professional, everything was covered by warranty.
Bob - Georgetown, TX
Well pleased with service.
Jenn Air Repair
Bob - Lakeway, TX
These folks are awesome. Always on time and always take care of business. They know what they are doing! Thanks.
Larry - Marble Falls, TX
He was very knowledgeable and efficient.
Excellent Service Experience
David - West Lake Hills, TX
Charlotte - Wimberley, TX
Great service, but high prices
Joann - Georgetown, TX
He was very professional & courteous. He did charge a very high price to just put a 4 prong dryer connection on. I heard from several people that it is a very easy thing to do. I'm injured so I couldn't do it. I asked him to check our washer to see if the movers connected it right. Thank goodness I did. He was very thorough & found they didn't turn hot or cold water on & didn't connect drain. Could've ruined our new house. He was very reasonable on that.
Great Service & Support
Kristy - Leander, TX
James was great! Was very thorough on his work and was able to resolve our issue quickly!!
Kenn - Georgetown, TX
We have Ice (the good kind)
Rebecca - Austin, TX
Luis arrived early, brought everything he needed to diagnose and repair the problem - in FIFTEEN minutes! I’m a happy camper!
Shannon - Lago Vista, TX
Gina - Austin, TX
Martin - Austin, TX
Very professional and knowledgeable.
Bill - New Braunfels, TX
Jose - Austin, TX
Amazing Quick and Curtious
Jose - Jarrell, TX
Cynthia - Austin, TX
The technician was prompt and efficient. He went out of his way to make sure we knew what parts to get.
Lana - The Hills, TX
Leo fixed my old glass cooktop on time with parts that I had ordered. He is very capable and professional.
Angela - Liberty Hill, TX
Paul did a great job.
Rex - Austin, TX
Paul Ready called me en route to my home and arrived on time. He diagnosed the problem as an issue with the installation of the dryer periscope vent. He resolved the issue and was finished within 30 minutes. Thank you, Paul.
Great job and care given
Sue - Marble Falls, TX
I knew exactly when Paul would arrive.
Kirk - Austin, TX
I hate when I have to take a day off work to wait for service and cant get other things done because of a long "maintenance window". Appliance Express let me know the day before of a 4 hour window, And the day of service that was narrowed down to less than 30 minutes.
Charlene - Pflugerville, TX
Corey - Seguin, TX
Technician was respectful and extremely knowledgeable.
A little disappointed
Thad - Austin, TX
Problem was identified but service techs didn’t have materials to make repair. Told me how to do it but it was more difficult than I thought and still not fixed.
Karam - Austin, TX
THE REPAIR WAS DONE QUICKLY.
William - Lexington, TX
THE TEH WAS POLITE AND WORKED QUICKLY TO REPLACE ALL THE PARTS. MY OVERALL EXPERIENCE WITH THE TECH'S FOR THIS COMPLPANY HAS BEEN VERY GOOD. ALAYS POLITE ANDINFORMATIVE. I WOULD SAY THE ONLY NEGATIVE EXPERIENCE IS IN THE DECISION PROCESS FOR PROCESSING MY WARRANTY. I HAVE HAD TO MISSS 8 DAYS OF WORK SINCE THIS WARRANTY CLAIM STARTED AND REPEATED BREAKDOWNS. THIS APPARENTLY FALLS ON WHOEVER MAKES THE DECSIONS ON HOW MUCH THEY WANT TO FIX AT THAT TIME. ALL THE TECHS WERE PREETY THOROUGH IN THEIR ASSESMENTS BUT FOR SOME REASON IT TOOK 4 TRIPS TO GET THE ORIGINAL STATED ISSUES ADDRESSED. HOPEFULLY THE APPLIANCE IF FINALLY FIXED.
Responded quickly to my request. Kevin was very knowledgable, polite and completed work quickly.
Jane - Austin, TX
Quick and professional
Heather - Georgetown, TX
Great experience and will call in the future if repairs on other appliances are needed.
Rajesh - Austin, TX
Troy - Lakeway, TX
The technician was polite and you could tell right away he knew what he was doing. He had the parts needed with him on the first visit and replaced the parts quickly and now the dishwasher works as it should.
Robert - Cedar Park, TX
Quick, on time service.
Great service, fixed it like new.
Brenden - Austin, TX
Doris - Bruceville-Eddy, TX
Timely arrival; very courteous & professional; great service!
Prompt and professional.
Malcolm - Dripping Springs, TX
Dean - Austin, TX
Jenny - Leander, TX
Tyler was great!
Jonathan - Austin, TX
Prompt, quick, easy, effective. No issues. Great service.
Ronnie - Killeen, TX
Joseph - Seguin, TX
Worked on Whirlpool dishwasher
Quickly assessed and solved the problem
Pat - Austin, TX
This service representative is very courteous, thorough and patient with this new user. He is an asset to your team.
Water Dispenser Drip
Kevin Bell gave up an approximate thirty-minute heads up that he would arrive at our house, which was very appreciated. He was professional, polite and very knowledgeable about fixing our problem. We were very pleased with the service and repair. We would definitely use Appliance Express again if needed.
Jason - Austin, TX
Cathy - Lago Vista, TX
My entire experience was excellent. The team did a very nice job of keeping me informed the day of service through emails, texts, and phone calls. James was awesome! He was very knowledgeable and able to fix the problem promptly.
Elizabeth - Austin, TX
Great Service! Friendly and fixed the problem quickly.
Lynn - Austin, TX
All Service Great - Refrigerator, Washer & Dryer Tha
Denise - Georgetown, TX
The above says it all!
quick, friendly, compotent
Cheryl - Dripping Springs, TX
Amazing service. Thank you!
Wendy - Austin, TX
Andy is very friendly, he was on time and he wasn't phased by my barking puppy-in-training. He fixed my 6 month old dryer and my 14 year old fridge without any problems. He called ahead - which is so helpful and he was quick and neat. Appliance Express overall was great to work with too. From my initial call to the reminders and confirmation calls. Everything about the process was easy and professional. Thank you!!
Sally - Lakeway, TX
Thanks Paul for getting my dishwasher up and running in time for the 4th of July long week-end. My "dishpan hands" appreciate it!
Great job. Very professional.
Kent - Lampasas, TX
Debbie - Bastrop, TX
Very courteous and fast service.
Ramesh - Round Rock, TX
work was done professionally
very courteous , knowledgeable , and quick - a pleasant appliance repair experience
Clyde - Leander, TX
Fast and friendly repair
Sarah - Manor, TX
I was so upset that my new stove was already having problems. Each time I went to use it, something else was no longer working. Scott replaced the brain, and now it's running well again.
Skilled, efficient, friendly...
Roy - Spicewood, TX
Scott - Gatesville, TX
He did a great job
Laurel - Austin, TX
Great service, prompt, quickly fixed my problem
Michael - Austin, TX
Fast, efficient, professional and courteous
Michelle - Belton, TX
The technician was very knowledgeable and professional!
Very knowledgeable Technician
Sharlana - Austin, TX
Claudia - Lakeway, TX
Professional, kind and respectful.
John - Austin, TX
Jennifer - Briarcliff, TX
My husband was there when he did the work and said he did a great job.
Tech was professional & took care of the problem & gave good information.
Beverly - Austin, TX
Have had many problems with this qppliance. I hope the problem is finally resolved.
Wilson - Georgetown, TX
After six service visits, the oven finally preheats to set temperature and holds it fairly steady. Thank you!
great job - no complaints
Eli - Austin, TX
Tom - Pflugerville, TX
Steve arrived promptly, put shoe covers on before coming in the house and was very professional and personable.
Great service and the tech kindly explained the process
John - Round Rock, TX
Hilary - Austin, TX
Tyler was professional and kind. He did a great job!!
Margarete - Austin, TX
Scheduling should to be more closely linked with GE Customer Service to provide more accurate details & service date, per customer request.
Yevgeniy - Austin, TX
Timely. Effective. Courteous. Fixed refrigerator.
Very professional and knowledgeable
Luis - Pflugerville, TX
Got ice maker up and running!
Justin - Dripping Springs, TX
Thomas - New Braunfels, TX
Replaced freezer drawer gasket
Keith - Georgetown, TX
Joel did a fine job. He explained what he was doing and why. Hopefully this will fix our continuing problem.
Jerry - Meadowlakes, TX
on time, great service
Rosie - Leander, TX
Jonathan was very professional and helpful! He made a frustrating situation a lot less stressful. Thank you!
Jeff M - Lakeway, TX
You never know who is going to show up to do service and is this the right person to fix the problem. Paul is probably the best technician that I have had service our appliances. He is very knowledgeable and professional. This is the guy you want working on your appliance.
Ligong - Austin, TX
Jonathan identified the issue quickly and correctly. Great job!
It was a great experience all things taken care of in forty minutes
Janice - Georgetown, TX
Terry - Buchanan Dam, TX
Was so glad to have such professional service from Clif on my GE appliance. Very courteous. Repaired my appliance on the first trip. Could not be happier.
Erin - Bertram, TX
My refrigerator was fixed in no time at all. Jonathan was professional and very friendly.
James - Georgetown, TX
Tommy arrived on time and quickly diagnosed a cause for the leak under the washer. However, when I explained to him that there was also water puddling 2-3 feet away from the washer, I don’t think he understood or believed that could happen. He could see that the motor had a leak that was causing water to pool under the washer and near its edge only. I hope that indeed our washer will not leak again when we run it.
Kept me informed about what was happening; prompt return with part
Debra - The Hills, TX
Dana - Cedar Park, TX
Lou was super friendly and knowledgeable.
Turned out bad
Nora - Pflugerville, TX
I had my circuit board replaced on my oven because the bottom oven would turn on by itself and we could not get it to turn off. Now neither of the ovens will stay on. We turn them on and it gives us an error code and shuts off. 🙁 so now I am out two ovens.
Marlisa - New Braunfels, TX
polite and professional
Linda - Buchanan Dam, TX
J. arrived on time, corrected the problem on my dryer in short time
Tech was great. Waiting on parts was the only negative.
Cory - Leander, TX
Tech was great. Communication with office could’ve been better. Wait on parts took a long time. Overall it was ok.
Great service. The tech was courteous, respectful, and knowledgeable. He provided for a great experience.
John - Austin, TX
Did a great job
Bobbie - Elgin, TX
Did a great job
Great service. Very punctual
Thomas - Leander, TX
Seems like a well run company from first call to finished product.
problem repaired first time
Lauren - New Braunfels, TX
My Whirlpool microwave wasn't working properly. Appliance Express sent out a tech, who arrived timely, ordered the parts, returned and installed them. Now my microwave works like new. Would definitely use again.
George - Seguin, TX
Unfortunately the ice maker began working at 3am on the day of the representatives arrival. Still working.,
Juan - Manor, TX
He was easy to work with and explained the work greatly.
Chris - Austin, TX
Zachary - Liberty Hill, TX
Great Service with experience and professionalism
Jolynne - Georgetown, TX
Tachen - Austin, TX
Sally - Lakeway, TX
Cannot fully prepare evaluation as part had to be ordered, which will take a week before the dishwasher can be fixed.
Thank you, lots of problems but your company worked hard to solve them
Francheso - Georgetown, TX
Beverly - Canyon Lake, TX
I was suppose to receive a receipt electronically to my email address email@example.com but have not received it yet.
Kimberly - Hewitt, TX
Liz - Austin, TX
Scott was prompt and fixed the issue with our stove.
Sandra - New Braunfels, TX
Kevin was excellent! My ice maker finally works.
Micheal - Spicewood, TX
Paul was great - very professional and he was able to fix my oven without another trip. Also appreciated the call that he was on the way, Phyllis Ungerer
George - New Braunfels, TX
Honest evaluation of my problem.
Really amazing service!!
Tanika - Round Rock, TX
The technician who came in was very pleasant and knowledgeable. He was quick to repair our washer and had a great attitude. Highly recommended!!
work on my steam oven
Deanna - Austin, TX
It was a pleasure dealing with Leonardo and Appliance Express.
Did not fix the problem
Richard - Austin, TX
Professional with expertise and well organized
Bud - Leander, TX
On time, fixed right the first time
Evangeline - Round Rock, TX
Claudia - Lakeway, TX
Bryan - Leander, TX
Professional all the way from first call to visit.
Waldo - Liberty Hill, TX
Very pleased with A.E. as they delivered as promised with no problem. Technician was great and explained work as it presented itself and then fixed it after adding up repair cost. Will recommend and use them in the future.
Ricardo - New Braunfels, TX
Kevin was professional and made sure that we knew what had happened showed us all the problems and got the job done thanks Kevin your amazing
Superb customer service
Leslie - Round Rock, TX
Scott was kind, professional, and knowledgeable.
Eva - Austin, TX
Prompt service, found the problem in short time, checked all.
William - Georgetown, TX
Very pleasant and know what he is doing.
Chris - Leander, TX
Tech was great
Amy - Austin, TX
Ron was professional during the entire process. Fortunately my warranty covered the faulty motor and I was not charged for the call.
Nichole - Temple, TX
Alvin was fantastic! He found a solution to the issue right away. He was so polite, very informative, and did a great job!
Excellent professionalism, still not sure about washer
Scott - Austin, TX
My technician was stellar, but I am concerned that my original issue is unresolved. I have a particularly finicky Maytag. It won't always start on selected cycles.
Leo Exceeded expectations
Cathleen Cranford - Wimberley, TX
Leo was extremely professional, knowledgeable, and courteous. He was patient while listening to my annoyance with this Whirlpool oven. The automation [touch screen] is mind boggling, and the oven is difficult to use. Leo took the time to help me understand the nuances of the newer touch screen ovens. Appliance Express is very fortunate to have this young man interacting with clients. Please let him know how much I appreciated his visit.
Christy - Austin, TX
Melvin - Georgetown, TX
We were very happy with our Appliance Man. Al was a great. Will call when we need someone again. BUT WE HAVE TO HAVE AL!!
Margaret - Austin, TX
I've used Appliance Express several times and have have always been extremely pleased with their service and their repair staff. Always extremely polite and informative.
Super Service. Thx
Michael - Liberty Hill, TX
Magdy - Austin, TX
Karen - Spicewood, TX
Highly professional service Paul did a great job
Santiago - Buda, TX
Awesome service by Leonardo
Patricia - Lorena, TX
Dale - Austin, TX
Excellent as always!
Steven - Austin, TX
Tyler was polite, considerate and efficient.
Richard - Woodway, TX
Tech was friendly and courteous.
Dean - Austin, TX
Great service! Very knowledgeable.
Ralph - Austin, TX
Repair of LG Refrigerator
David - Georgetown, TX
Express Appliance came out the same day that our refrigerator failed and performed a diagnosis. The technician, Joel, was on time and very polite. We were very happy with the repair and service.
Terry - Leander, TX
Jason - Temple, TX
Jose - Killeen, TX
Very professional and very knowledgeable in his work
Quick Diagnosis and fix of our wall oven.
Gerard - Austin, TX
Joseph did a great job figuring out the problem in our brand new Whirlpool oven.
Was prompt and very friendly
Randall - Bastrop, TX
ice maker service
Dave - Round Rock, TX
jonathan did excellent diagnosis and repair/correction
Tamara - Austin, TX
Tyler was polite, skilled, and his work did not create a mess. very happy with job.
George - Cedar Park, TX
Scott was friendly and knowledgeable. Great customer service
Casey - Austin, TX
The pricing seems a bit steep for the time and parts. The total ended up being just $50 shy of a new microwave for a door switch and fuse.
Janice - New Braunfels, TX
Margaret - Granger, TX
The technician was very friendly and polite. He was knowledgeable and easily took care of the problem. I was very satisfied with his work.
Very nice guy!
Jodi - Austin, TX
Michael - Horseshoe Bay, TX
it doesnot make the noise now as of june 6,
Dawn - Lago Vista, TX
Now after a weekend of doing laundry it is making the noise again . I will call the GE people again. Appliance Express has been great.
Brad - Lakeway, TX
Paul was wonderful. Personable and showed me everything that was going on so I understood. Would definitely deal with again.
Clay - Austin, TX
David - Cedar Park, TX
On time and great service
Zulma - Georgetown, TX
The technician was very knowledgeable, came with parts so another appointment would not have to be scheduled. He was friendly and polite and quick in serving the washing machine.
Terry - Horseshoe Bay, TX
Very knowledgeable; quick install
Very professional, helpful
Paul's Lakeway Customer - Lakeway, TX
Paul arrived promptly, diagnosed problems, and gave excellent service. If service is needed in the future, Paul is who we will request.
Glenn - Paige, TX
Lukasz - Austin, TX
Excellent service representative. Knowledgeable, friendly, informative and very helpful.
Appreciate the Common Sense approach
Roxanne - Georgetown, TX
Of course when Thonas checked out my washer it was no longer Not Spinning. Instead of going through a series of “shots in the dark” to determine the WHY of the problem. He simply said to wait and call back if it did it again in order to get a little more info and solve the the problem without incurring a lot of expense. I appreciate his integrity and common sense.
Joe - Briarcliff, TX
Great service!! Friendly, professional and efficient!!
Arthur - Kyle, TX
We had our microwave stop working and Whirlpool quickly got it fixed! They worked fast and around my schedule.
Tommy was great!
Allison - Georgetown, TX
Alta - Spicewood, TX
Good experience. Unite knowledgeable
John - Austin, TX
Mario - Wimberley, TX
Luis did a great job servicing our refrigerator!
Steve - Cedar Park, TX
Lou was professional, knowledgeable and friendly.
Matt - Austin, TX
Lou S. was great. He quickly determined the issue and knew exactly how to fix it. I could not have asked for a better experience
Larry - West Lake Hills, TX
Frankie - Lago Vista, TX
Thank you! You are the greatest!
Pamela - Georgetown, TX
My tech was excellent!!
Top Notch Service
Jennifer - Austin, TX
Leonardo Cantu , with appliance express was top notch! Great service!
John - Horseshoe Bay, TX
Tommy showed up on time, was very professional. He was respectful of our home and was very knowledgeable of the product he worked on. We did not have to wait for parts to be ordered, he had everything that was needed.
Pulte - New Braunfels, TX
Job was completed in a timely matter. Report back from homeowner was that tech was very friendly and knowledgeable.
Maytag Repairman Visit
William - New Braunfels, TX
Jadell - Blanco, TX
Robert provided excellent service. He knows his trade very well and was able to service my double ovens quickly and thoroughly. He was a pleasure to have in my home.
Vilma - Temple, TX
It was quick and easy to fix.
Jonathan was an excellent service technician. We will definitely use Appliance Express again.
D - Liberty Hill, TX
Marshall - Burnet, TX
Service rep was on schedule and completed fix promptly. My experience with Appliance Express was very satisfying. Would recommend them anytime.
Absolutely Phenomenal Service, Knowledge, Efficiency
Linda - Pflugerville, TX
Joel gets my highest compliments. He was exception in every way. You've got my business!!!!
Herbert - Temple, TX
It took almost 30 minutes to get an appt. It wasn't that way with previous server.
Dennis - Taylor, TX
Fast friendly service!
Carlos - Austin, TX
Jared showed up on time, he was friendly, quickly diagnosed and repaired my problem, and was very informative for me too!
Jesus - Austin, TX
AM so happy With your service. Great comunication. Excelent service .
Luis is AMAZING!
Janet - Austin, TX
Luis was on time, professional and fixed the refrigerator in no time at all! I truly appreciate his expertise and being so friendly as well! He is an asset to your company!
Ice maker/ Refrigerator
William - Austin, TX
On time and did well with the issue. Communicated the problem and solution well
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for evap cover frozen over . Replaced thermistor , and scroll fan . No water leaks detected at time of service. Job complete ."
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite to install previously diagnosed parts. I installed the oven door inner glass. Unit is working as designed at this time. I advised customer on the importance of getting the unit connected to WiFi and talked to them about the whirlpool app. Resident stated when they get WiFi in the home they will connect the oven. Job complete.
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site and replaced new door and all parts that would not transfer over to the new door. Requested that customer wait 12 to 24 hours before ice is made, new icemaker area needs to get cold first. Job complete"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for ice maker too loud. Found valve was very loud during fill went to check. Found reservoir had some frost and water fill line to dispenser was damaged. Fixed water fill line to get ride of small leak. Replaced reservoir and valve. Job Completed.
OVEN WHIRLPOOL WOS92EC0AS01 "Arrived on site and inspected wall oven no power and locked.Found the unit has a blown fuse.Disassembled, removed and replaced it.Reassembled and unit tested as designed.Customer satisfied.
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for washer making loud noise. Put unit in diagnostics and found F7E8 shifter fault. When testing unit you could hear gear slipping from cam. Replaced actuator and cam. Tested unit and unit is functioning properly.
WASHER KENMORE 417.441023 Arrived on site to diagnose a washing machine that is making abnormal noise. Tested unit and found rear bearing failingAdvised homeowner on findings.
WASHER WHIRLPOOL MVWB865GW0 "Arrived on site and replaced control and console diagnosed on previous visit, after replacement ran test 52 and 51 and all functions are operating properly, no water leaks detected at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Arrived onsite to replace previously diagnosed parts. Replaced motor with harness. Tested heating element and element tested good. Found control was not putting unit into defrost. Replaced control as well. Job complete"
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site for microwave control not responding. Inspected unit and work area. Found control popped up and not aligned with door. Removed control and inspected for damages, none found. Installed control and tested operation. All tested good."
REFRIGERATOR FRIGIDAIRE FRS26R4AB5 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=59 degrees & RC=65 degrees. I checked amp draw to the compressor and found it steady at 10.13amps. When the start device would click the compressor would not come on. I inspected the start device and found it shorted and burnt. I replaced the start device and capacitor and plugged the unit in and the compressor immediately came on and the unit began to cool. Recommended the customer give the unit 12-24 hours to completely cool. No water connections to unit, job completed."
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for unit not spinning. Tested unit and found failed belt. Replaced belt and tested unit. While testing unit also found blockage from lint buildup in vent trap and leading into external venting. Notified customer that the external duct should be inspected and cleaned. Job complete
WASHER WHIRLPOOL CHW9160GW1 Arrived onsite for F21 error code. Long drain error. Upon inspection found drain hose inserted into drain pipe and sealed. Explained to customer that this will cause issues with the unit draining and a prolonged drain cycle will give this error. Also instructed customer on proper amount of detergent to avoid over suds. No leaks present at this time. Job complete
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to inspect refrigerator with ice built up around the ice maker and water dripping onto the floor. Upon further inspection, I found water in the dispenser tray and found ice jammed in the ice dispenser door (separator). Removed the ice and tested the dispenser door and its closing within its time range. Also found a large amount of ice/frost built up under the ice bin. Removed the ice bin and inspected the ice chute gasket and found it damaged. I placed a bead of permagum around the chute to seal off the air gaps in the gasket. Customer cleaned off ice under ice bin. Reassembled the chute components and retested and unit is operating as designed. Recommended that the customer do routine maintenance once the ice bin and ice dispenser door. No water leaks observed at the end of service, job completed.
MICROWAVE KITCHENAID KOCE500ESS09 Arrived onsite and advised customer that due to ongoing closure issues inner microwave door will need to be replaced. . . ; ordrng 1 W10687342 (door/mw)
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "I arrived on site for fridge no cool. I inspected the unit and work area. I found the drip tray for the rc evap covered in ice and warped. I also found ice build up in the freezer section. I inspected the drain tube and found it clogged. I cleared the drain tube. I called techline and advised of the situation. I got sr number Sr# 7729137686. I as pointed to service pointer W11092686F. I am ordering the clamps and returning with permagum and zip ties to complete the service pointer. I am also ordering both evap fans and returning with the UI and hv control to complete the repair for defrost issue. ordrng 1 W11087438 (motor-evap RC) and 1 W11109595 (motor-evap FC) and 2 W11456069 (RC EVAP CLAMPS)s"
REFRIGERATOR JENN-AIR JB36NXFXLE01 Arrived onsite and found custom cabinetry will not allow access to control box. Customer to gain access. Will return to replace led driver. ; s
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site to inspect washer for not unlocking, upon inspection found the previous diagnosis correct, replaced control board and tested for all functions, no problems found and all functions returned to lock.Complete."
REFRIGERATOR KITCHENAID KURS24LSBS03
OVEN KITCHENAID KFDC506JSS00 Arrived onsite for unit door making slight grinding noise. Found that door and bottom plate were rubbing up against each other. Adjusted door and bottom plate until no sound was made.
REFRIGERATOR SAMSUNG RF23M8070SR/AA02 Arrived on site for refrigerator with an icemaker that was frosting up. Upon further inspection of the icemaker I found the eight stop sending power to the heater assembly that melted the ice enough water to rotate and harvest cycle it was causing too much frost buildup under the icemaker do that.Office to reschedule due to poor currently out of stock; ordrng 1 DA82-02638A (ICE MAKER ASSEMBLY)
WASHER WHIRLPOOL WFW9250WW01 Arrived on site for washer that was walking around the laundry room floor and banging when it was going to spend. Upon arrival I did find that the 3 suspension rods Underneath the unit had gone bad and were not allowing for proper spin functionality there in the cycle. I installed the new rods to retest of the unit to find out everything is now functioning as designed with no leaks or banging around before during or after repair. Call complete
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived onsite to replace previously diagnosed parts. Replaced diffuser, tested unit in service diagnostics #3. While diffuser door opened and closed, no noise was present. Job complete"
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site for cooktop leaking. When I got into the home, I found out the gas company had turned the gas off to the whole home. I spoke to the customer about needing the gas on to test for leaks within the cooktop. The customer called atoms and found out the atoms wont turn the gas back on until they know where the leak is and its fixed, they told the customer they need a licensed plumber to come out and test the system. Job complete."
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Arrived on site to install previously diagnosed parts. I installed the FC evap motor fan blade. The air is now moving in the correct direction. Job complete.
REFRIGERATOR MAYTAG MFI2569YEM0
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site for microwave not heating. I inspected the unit and work area. I tested the unit and found it not heating. I tested the diode and found it failed. I replaced the cap, and diode. I retested the unit and it is now working as designed. Job complete."
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to possible install previous diagnosed part. I gained access to the burner head and found the spark igniter stripped in the assembly. I am ordering the burner head WPW10515454 to complete the repair. ; ordrng 1 WPW10515454 (burnr-head)
DRYER WHIRLPOOL WED560LHW1 arrived on site and inspected dryer and found no power, inspected terminal block and found The power cord was not installed properly, replaced block, took pictures. After correcting power cord took another picture of dryer heating and good airflow showing on airflow meter, job complete"
REFRIGERATOR KITCHENAID KBFS25EWMS1 "Arrived on site for ice build up in freezer. Found ice forming on bottom section of cabinet,checked door operation good,gasket sealing correctly to cabinet,adhesive between liner and cabinet. Raised freezer door to allow better seal from gasket to liner,if problem continues will possibly need a new door and gasket. Collected service call fee"
RANGE KITCHENAID KERS202BSS0 "Arrived on site for customer complaint of unit not heating, found failed bake element, I replaced bake element. Unit tested good.
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived on site to install previous diagnose parts. I gained access to the rails and replaced with new. I inspected the freezer liner and found gas around where the inner liner meets the exterior. I used silicone to seal the gaps. The unit is operating as designed. Job complete.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to perform diagnosis on range. Builder informed me door issue has been resolved but the control panel is dented. Control panel will need to be replaced to complete repairs..; ordrng 1 W11097777 (panl-cntrl)
DRYER MAYTAG MEDB835DW4 Arrived on site for STILL RUNS BUT IT MAKING A HIGH PITCHED SQUEALING NOISE--STARTS RIGHT AWAY AND LAST THE WHOLE TIMEStarted dryer and could hear the noise. Broke down the machine and found a pair of shorts and a wash rag in the blower wheel housing. Removed and reassembled the dryer and noise is gone.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite to install previously diagnosed parts. I installed the HV control and I noticed there was ice in the bin. The unit is working as designed and no leaks detected during time of service. Job complete.
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Arrived on site today Conoce refrigerator that had over cold fresh fruit section. Tested all parts and components and found no failures with unit at this time. Advised homeowner air channels may have frozen over temporarily due to an air leak in the unit. No further repairs are needed and all is working properly
FREEZER FRIGIDAIRE FFFH17F2QWB "Arrived on site to inspect freezer for leaking underneath, upon inspection found the left side of the compressor lines leaking water during defrost of evaporator, checked all functions of evaporator and presser and found no issues, spoke with CS and was told to seal up area that drain The evaporator water, sealed all problem areas and found no issues. Complete"
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site and tested operation. Found unit will not fill with water. Tested fill valve and found to be good. Tested voltage to fill valve and found no voltage during fill cycle and indicator light on control would cut off. Verified proper voltage and polarity at control. Unit has proper voltage at control. New control is defective and will need to be replaced. ; ordrng 1 W11410063 (CONTROL)
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for ice and water leaking complaint. Found water leaking from fresh food and freezer compartment,ran diagnostics weak air flow from ice box fan,no errors on icemaker and thermistor passed. Found obstruction in train tube in compressor compartment diagnosed tube will need to be cleared and main control replaced. Cleared obstruction from drain tube,replaced main control. Powered unit on good air flow ice box fan.
DRYER WHIRLPOOL MGDE300VW0 "Arrived on site and inspected dryer and found it is heating normally, used bubble solution on all gas connections and did not find any leaking. Used airflow meter and airflow shows good for gas dryers. Found air duct has dark marks on it but explain to customer this is normal after 10 years of use, its only cosmetic, and not hurting the performance of the dryer.
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site to diagnose a microwave with a broken door. Found outer glass for microwave has broken. Replaced door and tested unit. Found all is functioning properly at this time.
WASHER MAYTAG MHW4300DW0 Arrived on site for washer leaking after two loads. Ran a quick load and water was leaking from the heating element. I found the heating element nut was not attached. Found the nut on the floor and screwed back in. No leaks detected. Job completed.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for the refrigerator ice maker not working. During testing found that the freezer Evaporator was frozen solid. Customer de thawed freezer and I replaced the evap fan and thermistor harness and refrigerator tested good compressor came on and started to cool. Advised customer to monitor. Complete
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose an oven that did not respond to user input. Tested all parts and components and found no failures at this time and no errors saved in control. Advised homeowner on possible reasons issue may have occurred. All is working properly at this time and no further repairs are needed.
WASHER WHIRLPOOL WFW5620HW Arrived onsite for unit leaking water on front left side. Tested unit. Unit did not leak. Noticed the unit was not leveled correctly. Re leveled unit. Tested unit. Unit test good. No leaks at this time. Job complete
OVEN JENN-AIR JJW8530DDS "Arrived on site to test unit for not heating up fast enough. Found unit was set to 208v setting. Per customer request I changed unit to 240v setting. Tested unit to 350, unit works good. Customer was satisfied with improved heat time.
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived on site for freezer frosting over and leaking. I inspected the unit and work area. I found the freezer door stuck, and the inside frosted over. I found the lining of the freezer door separating from the door. I am ordering a freezer door LW10341279, gasket W10407216, and authorization. I spoke to the customer about defrosting the fridge so the freezer door is no longer stuck. The office will schedule the return when we have an eta on the part.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 LW10341279 (dor-fip ss) and 1 W10407216 (gasket-fip)"
WASHER WHIRLPOOL WFW6620HW0 Arrived on job to replace console. After replacement test operation all functions working properly. No leaks detected at time of service.
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site for microwave exhaust fan not turning off. Inspected unit and work area. Tested microwave by heating water for 2 minutes, found fan shutting off. Tested for another 2 minutes. Informed customer when sensor reaches a high temperature unit is designed to keep fan running until thermistor reaches ambient temperature to keep heat from control. All tested good."
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite for the refrigerator door not closing properly and not cooling properly. During testing found that the hv control board is not working correctly. It takes a minute for the lights to come on when opening the door and it takes a minute for the lights to go off after closing the doors. Also found that the ice maker front heater not working properly causing condensation. Will need to replace UI, hv control, heater. Office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10843055 (cntrl-elec) and 1 W10848301 (cntrl-elec) and 1 WPW10553630 (escutcheon)"
WASHER WHIRLPOOL WTW5700AC0 Arrived onsite for a washer making a very loud noise but it is working. I found the driven belt pulley nut loose and the pulley rubbing on the belt guard. I also found the leveling feet screwed all the way in the chassis causing the belt guard to hit the floor with a heavy load. I tightened the nut and adjusted the leveling legs. We put a heavy load in the unit and tested it. The unit sounds normal and is working as designed. Call complete.
WASHER WHIRLPOOL WFW560CHW0 "Arrived on job for complaints of leaking from cold water valve. Found gasket for supply hose damaged. Customer had spare gasket. Replaced gasket and test connection, no leaks."
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Arrived on site for cooling issue. Found evaporator fan not running,good voltage to fan 120vac diagnosed a defective fan motor. Replaced fan motor powered unit on fan powered and starting cooling down."
DISHWASHER KITCHENAID KDTM604KBS0 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the main control and tested the machine in diagnostics. The unit completed the cycle and worked as designed. Call complete.
WASHER ELECTROLUX EFLS627UTT Arrived onsite for the washer leaking from dispenser drawer. Replaced dispenser drawer and adjusted washer front legs for leveling. Washer tested good no leaks detected complete.
WASHER WHIRLPOOL WTW8040DW0 Arrived on site to test unit for loud noise while operating. Found slight gearcase oil on noise damper and surrounding area. Verified noise was coming from gearcase. Needing gearcase to fix issue. ; ordrng 1 W11455453 (GEARCASE)
REFRIGERATOR IKEA IX7DDEXDSM01 Arrived on site for no ice . Ran diagnostics. Got lost home error code . Replaced icemaker . All checked normal . No water leaks detected at time of service . Job complete .
DRYER MAYTAG MEDX655DW0 Arrived on site and tested operation. Found unit not venting properly and holding on to heat in drum. Found very little lint in unit and vent hose to wall. Vacuumed lint from unit and recommended customer have vent from wall to roof line cleaned. Job complete
REFRIGERATOR WHIRLPOOL WRS325SDHB00 Arrived on site to replace parts from previous diagnosis. Replaced RC door and noticed gasket not sealing properly still. Leveled unit and issue went away. No leaks detected. Job complete.SR#7728175133
OVEN WHIRLPOOL KEBS209ESS00 "Arrived on site for LOTS OF BURNED WIRING, DIFF CO DIDNT MAKE REPAIRS. COMPLETELY DIED, NO POWER ANYMORE- FRIED COMPLTLYNo power to oven at all. Inspected wiring at the control boards and found three wires with coating removed exposing wire. Oven was getting proper voltage. We will reach out to the warranty company for the following: W10632452 (main harness), W11157221 (sensor harness), WPW10545291 ()fuse), W11179310 (control w/pwr), W10801665 (control) , W11245567 (blower), W10588749 (console), WP4449751 (thermostat) , Parts total ; ordrng 1 W10588749 (AUTHO panl-cntrl) and 1 W10632452 (AUTHO harns-wire) and 1 W10801665 (AUTHO cntrl-elec) and 1 W11157221 (AUTHO harns-wire) and 1 W11179310 (AUTHO cntrl-elec) and 1 W11245567 (AUTHO blower) and 1 WP4449751 (AUTHO thrmst-fix) and 1 WPW10545291 (AUTHO fuse-thrml)"
ICE MACHINE WHIRLPOOL KUIC15NHZS0 "Arrived on site for drainage issues. Ran diagnostics water draining from unit,found excessive food particles in bin,diagnosed plumbing issues water is back flowing in unit from house plumbing. Customer will need a plumber uploaded picture of food particles to SD-Mobile"
WASHER WHIRLPOOL WTW8500DW4 "Arrived onsite for the washer not working properly. Ran diagnostics and found error codes F6E3,F6E2 communication errors. F0E4 water valve temperature. Replaced console, control, water valve and calibrated washer and washer tested fine and no leaks detected complete"
RANGE JENN-AIR JGRP436WP02 "Arrived on site to diagnose range that consistently pops breaker and panel darkens out. Checked control panel and found loose connection at control board. Reseated board connections. Found unit is wired into a kitchen GFCI which is the cause of the breaker popping. Per installation guide and conversation with tech line, Sr7729134504, unit should be wired on its own circuit with normal breaker. Unit should not be wired into a gfci or arc fault. All is now working as designed. Call complete."
DRYER SAMSUNG DV40J3000EW/A2 "Arrived on site for customer complaint of dryer not heating, found failed heating element, I replaced heating element, unit tested good.
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for washer not spinning clothes dry . Ran diagnostics no error codes did find tub would shudder sometimes . Also customer had complaint about leaking .ordering dispenser and main control . No water leaks detected at time of service. Please call to set return.; ordrng 1 AUTHO and 1 W11465532 (DISPENSER )
REFRIGERATOR KENMORE n/a
RANGE JENN-AIR JJW9830DDP "Arrived on site to diagnose oven that had a contact service message. On arrival found contact service message and phone number. Was able to hit back and leave menu. Put in diagnostic mode and checked codes. There were 0 saved faults. Reset control from menu and tested all functions. All functions are working and did not throw any faults. Retested bake and broil for both elements and both are working properly. Could not verify or duplicate a failure. Customer said message came on overnight not while in use. All appears to be working at this time. Advised to follow up if error duplicates. All is working as designed.
WASHER WHIRLPOOL MVW7230HW0 Arrived on job for complaints of not locking. Found the latch not responding. Replaced latch and washer working properly. No leaks detected at time of service.
DRYER WHIRLPOOL WED5100HW0 "Arrived onsite for unit not drying clothes. Tested unit. Found that unit is working as designed. Checked voltage, was getting 240volts. Checked temperatures to unit. Was getting 120-130 degrees F. Called Techline to report findings. Said that the unit may have issues not heating up properly because there may be a clog in the wall for the air not to be able to dry properly or the amount of clothes is too much. In other modes the clothers may not be big enough for the clothes to hit the moisture sensor to keep the drying process going. Got sr#7729135782. No issues at this time. Job complete"
WINE COOLER KITCHENAID KUWR204ESB0 "Arrived on site ,replaced door front and badge .job complete ."
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 "Arrived on site and found ice guide has broken, replaced it and it will now dispense properly, job complete"
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for wall oven display randomly changing screens. I inspected the unit and work area. I found no fault codes in diagnostics. I found the unit connected to WiFi and the customers whirlpool app. I watched the display and it changed screens like someone is pushing buttons. I power cycled the unit and found the display still changing screens on its own. I am ordering the console W11296171 to complete the repair, and the control just Incase. The office will reschedule when we have an eta on the part.; ordrng 1 W11296171 (console)"
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for Dispensing running but no ice come out.Tested ice maker with dispenser. Both ice and water was functioning properly. Placed in diagnostics and ice maker motor showed faulty in ice harvest step. Replaced ice maker motor and tested again. Both ice and water dispenser working as designed. No leaks detected. Job complete.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and found customer concerned with veggies freezing in deli drawer. Advised that bottom drawer is to be used for meat and cheese type food only and the produce must be dry and tired higher in the fridge.
REFRIGERATOR WHIRLPOOL WRS311SDHM05 Arrived onsite for refrigerator making loud noise. Upon inspection. Found the condenser line was rubbing against the condenser fan blade causing the noise. I moved the line over about 2 inches and it is no longer making the noise. Job complete.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for evap in fresh food freezing over . Found drip pan bowed . Following service pointer on pan. Ordering evap cover ,fan with harness , screws and evap tie straps . Also will need to change UI and control . No water leaks detected at time of service. Please call to set return .; ordrng 2 2185788 (clamp)s and 4 67006425 (screw)s and 1 AUTHO and 1 SHIMSFOREVAPDRIPTRAY and 1 W11033168 (harns-wire) and 1 WPW10389152 (support) and 1 WPW10501260 (cover-evap)"
RANGE KITCHENAID KSEB900ESS3 Arrived onsite for a range with an F2E1 error. I removed the error and tested. The F2E1 reappeared. I changed the control panel and tested. The unit is working as designed. Call complete.
VENTHOOD WHIRLPOOL KVWB606DSS1 Arrived on site and attempted to remove blower to replace. Found blower jammed and unable to remove to replace. Customer is going to have general contractor correct installation so that blower can be replaced. Left blower with customer per request. She will contact us of contractor is unable to remove motor after removing hood
DRYER GE GTD65GBSJ3WS Arrived on site for dryer that needed a new primary control board. After installing the new board and then programming it to the gas dryer I was able to retest the unit and verify that the unit power is on and heat as needed and is now functioning as designed.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for customer complaint of unit not washing, found error code 4-3 in diagnostics mode, found failed wash motor, I replaced wash motor, unit tested good. Called Tech Line SR# 7728378119"
MICROWAVE WHIRLPOOL KMBS104ESS02 "Arrived on site for microwave display lights going out. Inspected unit and work area. Found on left side of LED lights partially out in that showing correct numbers. Will need to replace UI. ; ordrng 1 WPW10660608 (UI)"
WASHER GE GUD24ESSMWW "Arrived on site to inspect washer filling with water when not turned on. Upon further inspection, I pulled the unit out (stackable) and found where the hot water hose at the valve had been leaking as per evidence of oxidation on the hose connector. I tested the valve and found the hot water valve open. I removed and replaced the valve and placed new hoses on the unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
DRYER MAYTAG MED6630HC1 "Arrived on site for customer complaint of unit not heating on sensor dry, No error codes in diagnostics mode, I cleaned off moisture sensors, and tested unit with wet rag on moisture sensors, unit tested good."
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for a microwave/oven combo with the microwave not heating. I found the actual problem was the microwave would not do anything. I found the cavity light out. I found the 20 amp fuse blown. I visually inspected components and couldnt see anything obvious. I replaced the fuse with one from truck stock. I found the cavity lamp transformer energized all the time and the lamp not working.
WASHER MAYTAG MVWB765FW3 Arrived onsite for unit not responding when turned on after washing a load. Customer showed video of the unit lit up but not responsive when trying to change options for washing or the start button not responding. Said they had to leave it unplugged for 2 days before using again. Called Techline. Got sr#7729139867. replaced control. Tested unit. Unit test good. No leaks at this time. Job complete
DISHWASHER MAYTAG MDB8959SKZ0 Arrived onsite to install previously diagnosed parts. I installed the sump and motor. The unit is now working as designed and no leaks were detected during time of service. Job complete.
DISHWASHER WHIRLPOOL KDTM404ESS3 Arrived onsite for the dishwasher lower spray arm is broken. Replaced lower spray arm and heating element and dishwasher tested fine and no leaks detected complete
REFRIGERATOR GE GSL25IGREBS Arrived on site for refrigerator Not cooling. Upon arrival customer stated that they noticed the past couple weeks the unit felt like it was not cooling properly and after inspecting the freezer evaporator coil I found that the unit had a defrost issue and had too much ice build up after checking in and diagnosing the heater by the board and defrost thermostat I found that the thermostat as well as the defrost heater were both broken not allowing it to defrost when it needed to. ; ordrng 1 WR50X10068 (BIMETAL THERMOSTAT) and 1 WR51X10055 (DEFROST HEATER )
REFRIGERATOR AMANA ASI2575GRS02 "Arrived on site to inspect fridge for not cooling, upon inspection found the diagnosis from previous tech correct, spoke with Techline to document issue.
REFRIGERATOR KENMORE 106.577127 "Arrived on site for refrigerator making high pitch sounds. Inspected unit and work area. Measured temperature in RC at 47° . Measured in FC and found at 0°. Removed diffuser and measured resistance on both thermistor. Gained access to to evaporator and found good frost pattern and found work as designed. Checked air baffle in fezzes for blockage. Removed diffuser and found damper loose and not connected to motor. ; ordrng 1 WP2301101 (DIFFUSER )"
MICROWAVE KITCHENAID KOCE500ESS11 Arrived on site and installed new ui. Tested operation and found unit working properly. Job complete
DISHWASHER KITCHENAID KDTM354ESS2 "Arrived on site for customer complaint of upper rack falling off, found broken adjusters. I replaced adjusters. Unit tested good."
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site and inspected dishwasher (not drying).Ran diagnostics test mode and found the unit fils, washes, drains and dries as designed.Advised the customer the inside of the unit is plastic and plastic doesnt absorb heat like the stainless steel tubs do.Unit preformed properly.Job complete"
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site and inspected dishwasher not draining.Confirmed the complaint and found the drain pump metal chopper pieces broke off of drain pump causing the unit not to drain.Removed and replaced it and reassembled and unit tested as designed.No leaks.Job complete
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and inspected refrigerator not cooling.Freezer section was at proper temperature.Refrigerator section had a massive ice buildup behind the deli drawer causing the deli drawer not to close properly.Defrost waiver signed by customer.Returning with all previously ordered parts.Needs more work.;
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived on job to replace previously diagnosed parts. After replacement of icemaker it filled with water as normal. No leaks detected at time of service.
OVEN KITCHENAID WOS51EC0AS02 "Arrived on site to install previously diagnosed and ordered parts. Due to the thermal fuse and TOD failures, I removed and replaced both parts and tested. Unit is operating as designed.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived onsite for dishwasher lower arm, having fallen on heating element. Found arm was not locked in and was destroyed. Replaced arm and tested unit and diagnostics unit tested good no signs of leaks detected during service."
DISHWASHER KITCHENAID KDTE334GBS0 "Arrived on site for customer complaint of broken dispenser, I found dispenser broken again, I replaced dispenser, unit tested good."
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to replace float from previous diagnosis. Replaced float, tested unit, unit works good. Customer said contractor was going to properly secure unit once repair was made."
WASHER WHIRLPOOL WFC7500VW2 "Arrived onsite to replace previously diagnosed parts. Replaced dispenser, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
WASHER LG WM2277HS Arrived on site to replaced door boot customer provided. Replaced boot and tested unit. Found all is working properly at this time. No leaks were found after services was performed.
DISHWASHER JENN-AIR JDB9000CWP3 Arrived on site to diagnose a dishwasher with upper rack rail broken. Found right side track separated. Replaced rail and tested unit. All is working properly at this time. No leaks were found at time of service.
ICE MACHINE WHIRLPOOL WUI75X15HB00 "Arrived on site to inspect icemaker for not operating, upon inspection found the icemaker overflowing, replaced recirculating pump and drain pump, all functions returned. Complete"
REFRIGERATOR WHIRLPOOL WRF560SEYM01 Arrived onsite for unit not giving good pressure when dispensing water and ice cubes looking hollow. Tested unit. Hear the water line sputtering and unit not putting out a steady flow of water. Removed water filter. Tested unit. Pressure and noise returned to normal. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to test unit for ice maker not producing. Fill tube heater ohm good. Ran service test 66(fill tube heater)good. Test 79(ice bin switch state)- good. Left and right door switch state tested good. Found ice maker not responding when put into diagnostics. All other functions tested good. ; ordrng 1 W11099789 (icemaker)
REFRIGERATOR WHIRLPOOL ED5PVEXWS06 "Arrived on site and inspected side by side refrigerator not cooling.Confirmed the complaint and found the compressor would click (amp reading 10.87 and would drop to .08)Condenser fan, evaporator motor were operating.72 degrees in both compartments.Used Skype thread to document steps taken for diagnoses.
WASHER WHIRLPOOL WTW8000DW4 "Arrived on site for: Visibly Failed, Broken or Missing Parts - PRE-ID LidUpon inspection found top left glass and molding separating. Removed damaged lid and installed new lid. Placed in cycle to ensure lid locks upon drum spin. Washer operating as designed.
REFRIGERATOR KITCHENAID KSSC48QVS04 "Arrived on site for customer complaint of unit not dispensing ice, found guide on ice shaft kept moving out of position, I replaced shaft, unit tested good."
WASHER WHIRLPOOL WFW5620HW2 "Arrived on site to replace door liner and inner door, after replacing, unit tested good."
DRYER WHIRLPOOL WED8500DC3 "Arrived on site to install previous diagnosed parts. Removed failed wire harness, cutoff and thermistor. Vacuum lint from dryer. Assembled unit and tested operation. All tested good.
WASHER WHIRLPOOL CAE2745FQ1 "Arrived on site to inspect washer for not operating, per last tech I switched latch and all functions returned. Complete."
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Arrived onsite for refrigerator led lights out and dim. Replaced led module but module would not respond. Re installed original part and did turn on. Replacement module is defective, will need to order again. Office to reschedule. ; ordrng 1 W11043011 (module)"
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site and found middle spray arm has failed. Installed new and verified operation. Unit tests good. Job complete
WASHER WHIRLPOOL CAM2742TQ3 Arrived on site for washer that we feel would not do anything else.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to test unit for not finishing or starting wash cycles. Found error code F8E1. Found cold water valve would intermittently responding. Verified every time I turned cold water valve on it was getting proper voltage. Replaced inlet valve, erased error code, tested unit, unit works good. Ran diagnostics perfectly. Unit is operating as designed. No leaks detected. Job complete."
REFRIGERATOR WHIRLPOOL WRF954CIHB00 Arrived onsite for the refrigerator freezer leaking water. During testing found that the evaporator drain pan is leaking. Will need to replaced drain tube and funnel. Customer also had a complaint about the ice maker ice clumping up. Found that the ice maker is leaking water into the ice bin causing the issue. Will need to replace ice maker. Ordering parts and office to schedule ; ordrng 1 W10503218 (funnel) and 1 W11099789 (icemaker) and 1 W11252097 (extension)
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived on site to diagnose a refrigerator that is forming ice in the freezer compartment. Tested unit and found door sitting too low not allowing gasket to meet cavity properly. Adjusted door position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site and inspected refrigerator and found icemaker is leaking. Replaced icemaker and cycled it and the new one filled properly without leaking. Job complete
REFRIGERATOR WHIRLPOOL WRT138FZDM03 "Arrived onsite for refrigerator leaking from valve. Upon inspection found water tube line to tight putting pressure on the valve connector causing leak. Adjusted tube reconnected tube to valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
DISHWASHER WHIRLPOOL KDTM404ESS3 "Arrived onsite for unit not having any power. Checked voltage from outlet, voltage was correct at 120v , also checked to the unit. Voltage correct again 120v. Could not change out any parts to the unit. Parts sent with were not the correct parts for the unit. Re ordered parts with correct model and serial. Office to reschedule. ; ordrng 1 W10834770 (harns-wire) and 1 W10913613 (cntrl-elec) and 1 W11024091 (console)"
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite and was advised that unit would turn the light on intermittently. Like a slow connection at the control or spotty relay. Ordering control. Office to reschedule. ; ordrng 1 W11122560 (cntrl-elec)
WASHER WHIRLPOOL MVWB835DW0 "Arrived onsite for washer leaking from back left side, upon inspection I found a stored error code for off balanced load. I accessed the water inlet valve and ran a diagnostics test. Immediately the valve started spraying water out and I could see a rust line where the water had been running out.The washer is now working as designed and no leaks were detected during time of service. Job complete."
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for the microwave exterior light not working. During testing found that the wrong bulb was installed. Replaced bulb with the right one and issue was not resolved. Replaced control panel and issue was not resolved. Checked for power going to the light socket and while turning the light on and off found no voltage going to socket will need to replace main control board. Ordering parts and office to schedule ; ordrng 1 W10892389 (cntrl-elec)
MICROWAVE KITCHENAID KEMS308SSS05 Arrived on site to install previously diagnosed bake element. After installing necessary part as able to retest the unit and verify that it would go past the 240° and up to the preheat attempt that it was selected to. Unit now functioning as designed call complete
OVEN WHIRLPOOL WFE525S0JS0 Arrived on site for cooktop having scathes. Inspected unit and work area. Identified scratches. Removed damaged cooktop and installed new. Tested operation. All tested good.
MICROWAVE WHIRLPOOL AMV2307PFS-3 Arrived on site to replace parts from previous diagnosis.Job complete.Sr#7729120684
DISHWASHER WHIRLPOOL KDFE104HBL1 Arrived on site and tested operation. Found no faults in memory and all functions test good. Found rinse aid dispenser empty and recommended filling to aid in drying. Instructed customer on best practices for optimal drying with new H.E. Dishwashers. Unit operating as designed. Job complete
OVEN WHIRLPOOL W0D51EC0AS01 Arrived on site for wall oven that would not turn on after Self cleaning feature was used. Upon arrival there was no power to the unit even though the breaker is on so I disassembled and checked the thermal fuse that protects the motherboard in the front and found that it had a broken internally and lost continuity. After disassembling the unit further I also found at the lower ovens TOD sensor Had also internally broken and lost continuity. After installing both parts and getting customers approval I retested the unit and found that both ovens are now preheating to 350 just fine and there are no error codes or anything else indicating any other issues. Call complete
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the error code F8E0 and the console not responding properly, I removed and replaced the blower and console (UI) and tested. Unit is operating as designed. I provided the SAID# and model/serial numbers to the customer to set up WiFi if they choose to do so. Job completed."
VENTHOOD GE ZV750SY4SS Arrived on site to test unit for light or fan not working. Test unit and found unit getting power but not responding ordering new control board and display assembly office to reschedule. ; ordrng 1 NEEDAUTHO (NEEDS AUTHO) and 1 WB27X10553 (CONTROL BOARD) and 1 WB27X10620 (DISPLAY CONTROL ASSEMBLY )
DISHWASHER KITCHENAID KDTM604KPS0 Arrived on site to test unit for unit not draining correctly and white spots on dishes and tub. Found heating element covered in white residue. Will order new heating element office to reschedule ; ordrng 1 W11412298 (HEATING ELEMENT )
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on job to replace previously diagnosed parts. Ordered correct color. ; ordrng 1 W11296171 (CONSOLE )
REFRIGERATOR FRIGIDAIRE FFHS2611LBNA Arrived on site and tested operation. Found ice maker failed mid harvest. Jump started ice maker and it began to cycle. Found heater not coming on and ice maker leaking after filling. Installed new ice maker and tested operation. Unit tests good. Job complete
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site to diagnose cooktop that has low flames on rear. Found left rear burner head rusted on bottom causing issues. Adjusted valve on right burner and replaced left burner head and retested. Unit is now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site for loud noise. Ran diagnostics,freezer fan powered no odd noise,ran ice box fan and fresh food fan same no odd noise during operation. Ran icemaker harvest test passed,ran fill test passed. Changed freezer setting to see if it prevents any of the fans from freezing"
REFRIGERATOR FRIGIDAIRE FFTR2131QE0 Arrived onsite for the refrigerator not cooling. During testing found that there is a sealed system issue. Will need a sealed system repair.
OVEN WHIRLPOOL WGE745C0FS01 Arrived on site to install previously diagnosed parts that failed. Installed two new burners for the right side and heated up as designed. Job completed.
MICROWAVE WHIRLPOOL KHMS2056SSS0 Arrived on site to Replaced previously ordered parts for microwave. Upon inspecting unit found LCD control module failed.
WASHER WHIRLPOOL WTW8900BW0 Arrived onsite for a bearing replace.After installing the bearings I found the shaft that was sent with me is off center or bent and I was not able to seat it in the tub correctly for proper install. I am ordering a new bearing kit for repair. Ordering (W10435302).; ordrng 1 W10435302 (bearing)
DISHWASHER KITCHENAID KDPM354GPS0 Arrived onsite and repaired door function by alignment of hinge slots which were opposite. Advised customer on repair. All checks good. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site and found fresh food upper lights and freezer light out. Replaced failed module in freezer and tested operation. All lights functioning properly. Job complete
WASHER MAYTAG MVW7232HW0 "Arrived on site and found homeowner had several questions about cycles on the washer, loading and soap usage. Explained all functions of the washer, no fault found with washer. Job complete."
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not making ice, upon inspection found the E5 code and no issues with water supply, was not provided icemaker, ordering icemaker. Office to reschedule ; saved tckt"
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site to test unit for hinge issues. Found left hinge was broken. Replaced hinges, tested unit, unit works good. Job complete."
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Arrived on site and tested operation. Found evaporator fan not running. Accessed fan and found motor has fallen out of shroud. Found shroud warped causing failure. Moved rear plate to inside of shroud to wedge motor in place until replacement parts arrive so that the unit will cool properly. Office to schedule return services due to part availability. ; ordrng 1 2254454 (bracket) and 1 W10850162 (orifice)
DISHWASHER KITCHENAID KDPM804KPS0 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for range LED lights not working on display. Inspected unit and work. Found left side of control not displaying. Removed failed control and installed new. Tested all operations. All tested good.
RANGE WHIRLPOOL AER5630BAS0 Arrived on site and found right side screw for handle has come out. Located screw and reinstalled. Verified operation of door. Unit tests good. Job complete
REFRIGERATOR GE DSE25JSHBCSS "Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, I tested the ice dispenser and could hear the motor humming, but not ice was being dispensed. I removed the ice bin and retested and found the dispenser motor/auger coupling seized. I was able to free up the motor, but there is rust on the motor. Also, the customer provided a video of the water dispenser tube leaking while dispensing water. I tested the water dispenser and it operated as designed, but I could see water marks on the back of the dispenser hosing where it appears that water is leaking from the fill tube. Also found that the ice dispenser door is not sealing and allowing warm air up into the chute. Also found the door stop, thimble and cam are worn. Due to the water dispenser tube being molded into the door, I am ordering the door, door stop, thimble, cam, ice dispenser door, arm, spring, solenoid, dispenser motor, coupling, cover motor back, door gasket and C
RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site to diagnose a range
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for no cool. Removed fresh food evaporator cover found uv dye on evaporator,traces dye to weld joint from manufacture due to leak oil got on cover,housing and drip pan and caused plastic to break ordering cover,housing and drip to complete evaporator replacement. Will need 2 hrs and send original tech.Whirlpool covering parts AUTHO: WT1ZM00APL1; ordrng 1 2HRS and 1 SENDDSTOCOMPLETEHISJOB and 1 W11188493 (COVER) and 1 W11435997 (HOUSING ) and 1 W11457241 (DRIP PAN)"
DRYER AMANA NED4655EW1 "Arrived on site for no heat and customer mentioned timer wouldnt advance . Checked voltage at terminal block . Found one leg was dropping off unless plug in outlet was twisted to get both legs of power ,then drop when power cord was let go . Also ran air flow check and found restriction ,recommended vent cleaning . All else checked normal with dryer . Job complete"
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher with condensation on walls after cycle complete. Upon further inspection, customer advised that once the unit is done with a washing cycle, theyre having to wipe down the sides and top due to condensation. The customer advised that their dishes are getting dried. I advised the customer that the condensation is normal. I placed the unit in diagnostics showing no error codes. Continued with testing and placed my multimeter on the black wire at the junction box to test amp draw to the components. All components are operating as designed. The element is showing 7-9amps during the wash and dying cycles of testing. I contacted techline and spoke to Scott and advised of my findings. Scott advised that the condensation is normal and might get better with time once the rinse aid has been able to coat the entire inner tub. Provided file #7729125388. I made recommendations for use and care as well as detergent and rinse aid
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not filling with water. Test unit and found bad control board.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer leaking. Put unit in diagnostics and found no stored error codes. Ran auto test cycle and when unit was in drain mode I noticed that the leak was coming from where the drain hose entered the drain pipe. Customer has installed a hose clamp that almost completely seals the drain hose into the drain pipe causing issues. Instructed customer that seal and clamp need to be removed and only allow the drain hose to set in the drain pipe about 4-5 inches. If not the back flow of water will continue to cause leaks. Job complete
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of ice not working, found broken wires at cabinet,Called tech line. SR# 7729122126"
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite to replace parts ordered by previous tech. Replaced fan scroll and control hv. No issues at this time. Job complete
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to replace pump for dishwasher. Replaced part and tested unit. Found all is working properly at this time and no leaks were found after service was performed.
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to test unit for water inside unit. Found water coming from heat from outside. Called techline and techline said its not the unit job complete File#7729118942
REFRIGERATOR KITCHENAID KBFC42FTS05 "Arrived on site customer is experiencing a small puddle of water at the corner of the cabinet next to the built-in refrigerator. Found a leak in the waterline running through the cabinet. Recommended that customer replace the waterline section with a coupler to remove the leaking section.job complete"
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to test unit for not being able to connect to WiFi. Checked all connection test unit and un