We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104DSS0
Near Cedar Park, TX 78613
David S
Job Details: 07/11/2022
"Arrived on site for dishwasher not producing heat. I inspected the unit and work area. I found fault codes F10e1 dispenser electrical problem f6e6 cool water f7e1 no heat F5E1 door stuck open. I ran a diagnostics cycle and found the unit filling and washing, I found the heating element not coming on. I ohmed out the heating element and found it open. I installed a new heating element. I reassembled and tested the unit. I found it working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 07/11/2022
"Arrived to inspect no ice. I found the fill tube had frozen up and I removed the ice and tested, the unit operated as designed. Discussed the issue with the CX and found the shut water to the home off when they leave. I suggested they turn the ice maker off as the loss of water pressure and flow can cause the fill tube to freeze. No leaks observed during service."
We serviced a
WHIRLPOOL COOKTOP
Model WCG51US0DS00
Near Spicewood, TX 78669
Leonardo
Job Details: 07/11/2022
Arrived on site to test unit for gas leak. Test unit and couldnt find no gas leak. Test unit and gas detector and bubble detector and no leaks. Also Plummer couldnt find a leak at all.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 07/11/2022
Arrived on site for a washer that has no power. Inspected unit and work area. Did confirm the customer complaint and found 120 V going to the control but no voltage anywhere else. Check resistance through my loads and found the drain pump had shorted out. Replaced the drain pump and the control and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Andice, TX 78628
Vincent
Job Details: 07/11/2022
"Arrived on site for dishwasher, inspected unit and work area. Tested unit and no stored error codes. I then set unit in a test cycle and found all steps properly working. I advice CX to turn down the amount of rinse aid dispensing since they have a water softener and also to witch to liquid detergent. No leaks where observed during service, Job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Liberty Hill, TX 78642
Vincent
Job Details: 07/11/2022
"Arrived on site for dishwasher, inspected unit and work area. Tested unit in service diagnostics and no error codes where stored. I pulled unit to replace heater. I then tested and its now operating as designed. No leaks where observed during service. Job completed."
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Gatesville, TX 76528
Jonathan M
Job Details: 07/11/2022
"Arrived on site for a range that is not heating properly. Inspected unit and work area. Customer advised that when they were cooking, the unit does not seem to get as hot as previous models and theyre having a truck for extended periods of time. They also noticed that the inner part of the coil well sometimes Joe its me glowing but the outer boils do not get as hot. Did test the unit and was able to get water to boil on all burners within 5 to 8 minutes. Did advise the customer that these coils are temperature limiting coils and will not function like previous models. Attempted to call Techline but check line was closed. Spoke to CS and was advised to show them service pointer W11354284. It shows the customer about those Syd issues and that this is normal operation for these coils. The bus customer of the findings and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gatesville, TX 76528
Jonathan M
Job Details: 07/11/2022
Arrived on site for a refrigerator that is giving off a chemical smell and is getting into the food. Inspected unit and work area. Did confirm the customers complaint and disassembled the freezer evaporator. Did not find any burnt wiring or anything that appeared to have come in contact with the elements. Checked the heater for the same smell and could not detect the same smell at the heater. I called whirlpool Techline and spoke to Bruce SR# 7734075650. He advised that because there did not appear to be anything that had come in to contact with the element that it would have to be due to something spilling or cleaning that had been done in the refrigerator prior to. The customer advised that the smell also appears in there ice and water supply. Bruce then advise that the issue could be coming from their water supply as well. He advised that there is no component within the refrigerator to make it smell like bleach. He advised make no repairs. Call complete.
We serviced a
GE WASHER
Model GTW465ASN0WW
Near Temple, TX 76502
Jonathan M
Job Details: 07/11/2022
Arrived on site to install previously diagnosed fart. Inspected unit and work area. Replaced the inlet thermistor and tested the unit. The unit began to work as designed with no leaks present. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Moody, TX 76557
Jonathan M
Job Details: 07/11/2022
Arrived on site for a refrigerator that has a light out in the refrigerator section. Inspected unit and work area. Did confirm the complaint and replace the module. They need to begin to work and operate as designed. Call complete.
We serviced a
GE OVEN
Model ZEK938SF4SS
Near Austin, TX 78733
Matthew
Job Details: 07/11/2022
Arrived onsite for customer requests to replace broil element. Inspected element and was blistered. With continued use could possibly fracture. Customer also stated bake temperature seemed high. Replaced bake element and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near West Lake Hills, TX 78746
Matthew
Job Details: 07/11/2022
Arrived onsite for refrigerator ice maker issues and temperature alarm. Upon arrival inspected unit. Found ice maker functioning properly and ice bin full of ice. Temperature was set to Celsius fo converted to Fahrenheit. Checked internal temps and temperatures are good. Showed customer how to reset temperature alarm. Could not duplicate any issues at this time. Reset unit to clear any potential glitch. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30FXSS2
Near Austin, TX 78746
Matthew
Job Details: 07/11/2022
"Arrived onsite for dishwasher not functioning correctly. Upon arrival put unit in diagnostics and found stored error code 4/3 motor not running , 6/2 fill valve , 10/1 dispenser issue , 6/6 cold water. Ran test and confirmed motor failure. Valve, dispenser are working properly. Replaced sump and motor assembly and tested. Unit is now functioning properly. Recommended customer run hot water at tap, then run dishwasher, to avoid error code. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Austin, TX 78753
Scott
Job Details: 07/11/2022
"Arrived on site for washer making loud noise . Ran diagnostics and found gearcase is shot . Found oil all over underneath . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Austin, TX 78705
Scott
Job Details: 07/11/2022
"Arrived on site . Replaced suspension and latch . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78758
Kimo
Job Details: 07/11/2022
Arrived onsite for oven not keeping temp. Upon inspection I found that the temp sensor was out of rang I replaced it and tested unit several time to get and average temp of 352*. Jobs complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78701
Scott
Job Details: 07/11/2022
Arrived on site for fridge not making ice . Found valve dripping and causing ice cup to freeze over . Replaced valve .steamed out fill tube . Ran harvest. All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Austin, TX 78702
Scott
Job Details: 07/11/2022
"Arrived on site for oven door handle right side falling down . Found screw in door . Couldnt find reason for screw to fall out . Nothing is stripped or worn out . Put door back together ,everything is functioning normal. Job complete. No gas leaks detected at time of service."
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CB08
Near Austin, TX 78724
Scott
Job Details: 07/11/2022
"Arrived on site ,replaced lightbulb holder . Test and light functioning properly . Job complete ."
We serviced a
AMANA REFRIGERATOR
Model ABB2522FEQ
Near Wimberley, TX 78676
Andrey
Job Details: 07/11/2022
"Arrived on site to test unit for defrost issues, tested unit found heater is good but not getting voltage when activated and FC thermistor out of range, replaced parts, programed control to program 22, tested unit unit is now running as designed
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Wimberley, TX 78676
Andrey
Job Details: 07/11/2022
"Arrived on site to replace previously diagnosed RC evaporator harness, RC drain pan and FC evaporator motor with thermistors, replaced parts tested unit both evaporators developed good frost patterns , no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Austin, TX 78724
Scott
Job Details: 07/11/2022
"Arrived on site for oven not igniting properly. Found igniter probe pulling away from gas tube . Replaced igniter , unit is igniting on frost spark . No gas leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS20
Near San Marcos, TX 78666
Andrey
Job Details: 07/11/2022
"Arrived on site to test unit for unit not reading correct temps, customer stated that unit is only reading in Celsius, change to Fahrenheit in system tools, showed customer how to calibrate unit, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Cedar Creek, TX 78612
Joe Z
Job Details: 07/11/2022
Arrived onsite to install previously diagnosed parts. Arrived onsite and spoke with new homeowner. Customer stated that unit has been operating correctly and does not need unit serviced at this time
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Austin, TX 78757
Kimo
Job Details: 07/11/2022
Arrived onsite for dishwasher with leak. Upon inspection I found that the unit had no M&s sticker. I advised customer to contact whirlpool customer service and see if she can get her a new M&s sticker. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78757
Kimo
Job Details: 07/11/2022
Arrived onsite for dishwasher with door that would just fall to the floor when opened. Upon inspection I found that the hing spring had come loos upon installation. I reattached the spying to the hinge and tested unit several time and found that the door operated as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78751
Kimo
Job Details: 07/11/2022
Arrived onsite for dishwasher with leak upon inspection I found no appointment leak upon running yeast. I did notice that the unit was leaning forward a bit and when I took the front door skin off a noticed some soap residue left in between the skins which could be the source of the leak. I advised customer to use less soap I also found out that they use a 2x concentrate detergent and the powder detergent sometimes. Then I adjusted the unit up at the front to promote the water to run back and away from the door. I then contacted techline and documented this with Austin osr# 7733974796.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Leander, TX 78641
Vincent
Job Details: 07/11/2022
"Arrived on site to install previously diagnosed parts for cooktop, inspected unit and work area. Removed all old burner caps and installed the correct new ones. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."
We serviced a
JENN-AIR COOKTOP
Model JIC4536XS00
Near Leander, TX 78641
Vincent
Job Details: 07/11/2022
"Arrived on site for induction cooktop, inspected unit and work area. I tested unit with two pots with water and they both boiled ablut the same time. I called Techline and spoke with Bruce SR#7734076275 and I gave him my findings and CX complaint. Techline said unit is operating as designed and if there was anything wrong there would be an error code showing. I explained to CX and they understood how it works. Unit is operating as designed at this time. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Leander, TX 78641
Vincent
Job Details: 07/11/2022
Arrived on site inspected unit and work area. CX explained that back left burner just came on by itself and knob had never been touched. Called techline and spoke with Chris. He advised to Replace infinite switch SR #7734074308. I. Replaced infinite switch and tested. Unit is operating as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78628
Vincent
Job Details: 07/11/2022
Arrived on site to install previously diagnosed parts. Installed new element and tested. Unit is now operating as designed. No leaks observed during service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNTS1
Near Leander, TX 78641
David S
Job Details: 07/11/2022
Arrived on site for icemaker with slow production. I inspected the unit and work area. I found the condenser covered in lint and dust. I cleaned the condenser out. I ran the unit and found it working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Spicewood, TX 78669
Leonardo
Job Details: 07/11/2022
Arrived on site to replace sump and motor and heating element. Replaced both parts. test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Lago Vista, TX 78645
David S
Job Details: 07/11/2022
Arrived on site for fresh food section not cooling. I inspected the unit and work area. I found the rc evaporator covered in ice. I removed the ice and tested the thermistor I found the thermistor open. I replaced the thermistor. I reassembled the unit and found it working as designed.
We serviced a
JENN-AIR COOKTOP
Model JDRP548HM01
Near Leander, TX 78645
David S
Job Details: 07/11/2022
Arrived on site toninstall previous diagnosed parts. I gained access to the right front office holder and changed it. I completed the LP converstion for the entire range. I tested the unit and found it working as designed. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Lago Vista, TX 78645
David S
Job Details: 07/11/2022
Arrived on site for front left burner not igniting. I inspected the unit and work area. I found the gas ports to the ignitors had manufacturing burrs in them. I cleared the burrs and reassembled the unit. I tested the burners and they all ignite as designed job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Round Rock, TX 78665
Cliff
Job Details: 07/11/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS00
Near Kingsland, TX 78639
Gerry C
Job Details: 07/11/2022
"Arrived to inspect temperature issue. I set the main oven to industry standard testing of 350F and started the cycle. The unit ignited as designed and reached an it into preheat of 404 (expected) and then declined to 312 and re-ignited. Subsequent temps were 346, 323 and missed an ignition attempt. Re-ignited at 309 and then 348, igniter a second tie and went to 367. The unit attempted to ignite again and 324 and failed. I disassembled the burner assembly and found the flame spreader/heat plate had been installed upside down, causing issues with gas flow and subsequent flame shape and ignition. I corrected the issue and tested at 350. Preheat claimed at 410 and then cycled at 324. Subsequent cycles were 354, 322, 355, 323, 356. The unit performed as designed after the burner correction and authoritatively ignited after heat up during subsequent ignitions. I verified the smaller chamber heated as designed as well. No gas leaks detected during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Jonestown, TX 78645
David S
Job Details: 07/11/2022
"arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found fault codes F7e1 no heat, f6e6 cold water. I ran a diagnostics cycle and found the wash motor stopped working halfway through. I tested voltage to the motor and found proper voltage. I tested resistance to the motor and found 3.3 ohms, it should read from 11 to 16 ohms. I also found one of the buttons not working on the console. I inspected the console and found corrosion on the control. The unit will need a new motor and console parts
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Temple, TX 76502
Jonathan M
Job Details: 07/11/2022
"Arrived on site for a washing machine that is not agitating properly. Inspected unit and work area. The customer advised that the unit does not seem to get all of her clothes wet and that her wash cycles are not coming out clean. Ran the unit through diagnostics and found an F8 E6 (water hazard) and F0 E3 (overload) error codes. Tested the unit and an auto test and the unit ran as designed. Started to test the unit and some of the wash cycles the customer was talking about and noticed that the extra power button was being used on those cycles that she was having problems with. Advise the customer that this is normal operation when using the extra power button due to the unit trying to maximize the soap to water ratio to get the items cleaned. I did advise her on heavier loads, water will not fill up over the clothes when the extra power button is used. Advise the customer on proper loading procedures and usage. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Lakeway, TX 78738
Leonardo
Job Details: 07/11/2022
Arrived on site to unit for bottom oven light not turning off. Test unit and found and latch. Replaced latch test unit and unit test good light is turning off. Also found unit not sitting flush to cabinet and bottom oven did not have screw holding oven in. Advised customer to get with us builder to get installation people back out to correct those issues. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS08
Near Lakeway, TX 78738
Leonardo
Job Details: 07/11/2022
Arrived on site to replace magnetron inverter control and console. All covered under warranty replaced parts test unit and unit heating correctly job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Austin, TX 78737
Leonardo
Job Details: 07/11/2022
Arrived on site to test unit for unit not washing correctly. Test unit and found wash motor not responding. Replaced sump and motor. test unit and unit working as designed. No leaks present job complete.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Austin, TX 78748
Leonardo
Job Details: 07/11/2022
Arrived on site to test unit for left front burner not igniting right away like the others. Test unit and found left front burner being power burner having 2 orifices when the other burners have 1. Also found knob not turning correctly due to knob lock not sitting inside knob correctly. Secured knob lock test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Kyle, TX 78640
Leonardo
Job Details: 07/11/2022
Arrived on site to replace heating element for special project. Replaced heating element test unit no leaks present job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SSDUDE01
Near The Hills, TX 78738
Justin
Job Details: 07/11/2022
"Arrived on site for a refrigerator with the doors not sealing properly. Upon arrival the customer stated that they found the mullion area bad. The customer used a magnet to walk down the mullion and we found a large section on both the RC and FC sides where the magnet gets out of position. Upon further inspection I found the gasket good and sealing flat. However, I found the seal very weak and allowing the door to occasionally pop open without shutting again. The customer stated they did have several occasions where frost was all over inside of the freezer. I called techline and spoke to Anthony and received SR# 7734082838. I informed Anthony of my findings. Anthony and I got on a video chat and I showed him how the magnet does not slide down the mullion smoothly and has voids in specific areas. We also checked the magnetism of the gaskets with a paper clip and found it good. While on the phone I also found the pressure from the gaskets being released where the magnetic issues were on the mullion before the areas where it seemed to be fine. This possibly indicating a lack of connection in those areas. Anthony and I could not definitively find the failure. Therefore, Anthony escalated the issue and stated myself or the customer will be reached out to for further instruction. The customer also had LED modules going out, and per the SP W11606409 all of the modules need to be replaced. I am ordering the modules and the office will reschedule once reached out to about seal issue. ; ordrng 12 W11484836 (LED Modules)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM09
Near Austin, TX 78754
Scott
Job Details: 07/11/2022
Arrived on site for condensation building up around the front gasket. Found some gapping around liner . Ordering white silicone . Call to set return . ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78737
Justin
Job Details: 07/11/2022
"Arrived on site for a refrigerator making a loud hum. Upon arrival the customer stated the sound was constant and if it stopped it would only be for a short period of time. They also stated they had just spilled something in the FC and the doors had been open for roughly 20 minutes right before arrival. Due to this I couldnt get an accurate temp reading. I was able to replicate the noise and found it coming from the FC fan. Upon further inspection I found significant ice build up on the FC evap. I gained access to the control to ohm out all thermistors. I found the RC at 6.42k, the FC at 9.48k, and the FC defrost at 49.1k. This indicates a bad FC defrost thermistor and control. The control should be reading the defrost thermistor as way to cold and should be defrosting, but it is not. Therefore, the control is faulty. The defrost harness is still under our warranty. I am ordering the control and will return with the harness as well to replace. I advised the customer on letting the unit thaw at least 48 hours prior to service and to lay towels down. No service fee collected due to being a callback on a related issue. Office to reschedule.; ordrng 1 WPW10675033 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78728
Kimo
Job Details: 07/11/2022
"Arrived onsite for refrigerator with dispenser issues along with all LEDs not working and the door chime going off every so often. Upon inspection I found the deli drawer do I submerged in water and corroded to the point of no return also the harness connected to it came apart pictures for all damages; ordrng 1 W10815674 (Gasket, Pantry) and 1 WPW10677119 (Pan con) and 1 W10846057 (GASKET-FIP) and 1 W11122874 (Ice door)"
We serviced a
JENN-AIR COOKTOP
Model JED8230ADS
Near Round Rock, TX 78681
Paul
Job Details: 07/11/2022
Arrived onsite for a cooktop that when the RF burner is turned on the RR burner heats also. I found a constant 120VAC at the rear element block for the RR burner when both right switches were off. I found the switch for the RR heater stuck closed between L2 and H2. The switch needs to be replaced. The customer also stated the RF element didnt seem to get as hot as it use to and I explained that it could have been because the rear heater was causing extra amp draw making the switch cycle prematurely but I will return with an extra switch just in case. The customer will test it before we return because we left the rear element disconnected from the block. Ordering 2 W11088181 infinite switches. Office to RS.; ordrng 2 W11088181 (Infinite switch)s
We serviced a
KITCHENAID ICE MACHINE
Model KUIS185JSS2
Near Bastrop, TX 78602
Joe Z
Job Details: 07/11/2022
Arrived onsite for ICE MACHINE WORKING BUT MAKES VERY LITTLE ICE. Upon arrival test unit and unit is operating as designed. Found that the unit is pushed to far back into the cabinet and the door will not close completely also keeping interior light on. There was too much warm air entering the unit and causing ice to melt quickly. Customer will allow sufficient time to harvest ice. He will monitor the unit and have us come back on Wednesday July 20th to for follow up. Office to reschedule for Wednesday July 20
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Round Rock, TX 78681
Kimo
Job Details: 07/09/2022
"Arrived onsite for washer that will no longer operate. Upon inspection I found code stored F9E1, F8E3, F8E6 and f5e3. I found that unit would not let me test it at all it would just flash f5e3 for the lid switch . I replaced the lid switch and the the unit would not agitate but not drain and spin and the lid would not open so replace the control ant tested in component activation mode the lid lock function and it passed the I attempted to activate the drain pump and found that it would not activate. I then replaced the drain pump but after replacing the old pump I found that the drain pump,harness was separated at the connector in a way the you wouldnt notice if you are not looking at it directly. I repaired the connector and tested the unit in diag mod and in wash with sheets in the washer and found that the unit operated as designed both those times. Job complete no leaks."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Gerry C
Job Details: 07/09/2022
"Arrived to inspect cooling issue in FC. I found the evaporator plugged with frost at the intake ports, along the sides and at the top of the evaporator assembly, but the was minimal frost in the core area of the evaporator. I tested the defrost system during removing the frost and it worked within service test mode. The thermistors were within range and after removing the retainers in the plugs at the control, I was able to verify 1.55VDC and increased to 1.8VDC after the compressor engaged. I removed and replaced the HV control and tested. The chassis required squaring and the FC door was barely making contact with the chassis, with the drawers empty and I corrected. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5SHGXKT01
Near Pflugerville, TX 78660
Kimo
Job Details: 07/09/2022
Arrived onsite for refrigerator not cooling properly. Upon inspection I found that there was a thick layer of lint and dust covering the condenser. I cleaned the condenser see pix. And advised the customer that they should see better temps in the refrigerator now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LVAXWQ00
Near Pflugerville, TX 78660
Kimo
Job Details: 07/09/2022
Arrived onsite for refrigerator with a stuck water filter. Upon inspection I found that the filter was stuck as described. I removed the stuck filter and replace it with a new one that the cx had. And tested the unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Gerry C
Job Details: 07/09/2022
"Arrived to inspect detergent not being dissolved. I entered service test mode and found 4-3 and 7-1 codes stored. I tested the unit and the circulation pump did not engage and I verified line VAC at the connector. I removed and replaced the circulation pump and tested. All functions returned to the unit and it operated as designed. No leaks observed during service. Sump
We serviced a
SAMSUNG WASHER
Model WA48H7400AW/A2
Near Leander, TX 78641
Gerry C
Job Details: 07/09/2022
Arrived to inspect washer not spinning. I found no stored error codes and the unit operated as designed through all test modes. Discussion with the CX revealed they had an issue with a specific load and I advised them the unit is in working order and to go ahead and attempt use. No leaks observed during service. Service call only. $151.54 CK Auth# NA934T
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Pflugerville, TX 78660
Kimo
Job Details: 07/09/2022
Arrived onsite for refrigerator not cooling. Upon inspection I found that the evap fan was unplugged causing the unit not to have airflow so temp would not get down to operating temperatures. I plugged the fan back in and tested unit and found a good frost pattern developing and the fan running. I performed a temp test before leaving and found that the temps where falling steady. I also leveled the unit and advised cx to wait about 24hrs for fridge to get to its desired temperature since it was starting from scratch.Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Pflugerville, TX 78660
Kimo
Job Details: 07/09/2022
Arrived onsite for washer that is making a knocking sound when in use. Upon inspection I found that the unit operating as designed in diagnostics mode several times and I heard no such noise. I inspected the suspension and found them to be good. I inspected the drive assembly and found that to be good as well. Tested one last time and unit operating as designed job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Jarrell, TX 76537
Gerry C
Job Details: 07/09/2022
Arrived to instal previously diagnosed and ordered part. I found the wiring had burnt the harness and should be replaced. Will contact the CX on Monday to discuss. ; saved tckt
We serviced a
LG REFRIGERATOR
Model LSC27910ST
Near Jarrell, TX 76537
Gerry C
Job Details: 07/09/2022
"Arrived to inspect freezing in RC. I found the RC temp at 22F and the FC was also 22F. I found the damper was stuck open and would not close. There was no voltage sent to the damper when tested at the plug. In service mode there were no errors shown and the damper would move to closed and open in the first and second parts, as designed. Office to research thermistors and GC will follow up on Monday. Service call, 139.99. No leaks observed during service. $151.54 CC Auth# 39333H"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Georgetown, TX 78633
Gerry C
Job Details: 07/09/2022
"26F in FC and the condenser was slightly warmer than room temperature at the front of the unit and should have been quite warm. The compressor is in the early stages of failure and will require replacement. ; ordrng 1 8201675 (Compressor kit) and 1 TJ90SF8404 (Service port) and 1 WPW10143759 (Dye drier) and 1 SealedSystemService (2 Hours)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Round Rock, TX 78681
Kimo
Job Details: 07/09/2022
Arrived onsite for ice machine that would make ice but the ce becomes thinner and thinner over time and eventually it stops making ice as per customer. Upon inspection I found that the unit is filling slowly due to it having a pressure reducer installed on it. And there is a slow leak at the drain pump. Which could cause this condition along with a slow fill. All other function work. I am ordering 1x drain pump and the reservoir. And reschedule for 07/15/22.; ordrng 1 W11542868 (Drain pump) and 1 W10837384 (PAN-WATER)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF730PAYB3
Near Round Rock, TX 78681
Kimo
Job Details: 07/09/2022
"Arrived onsite for dishwasher leaking. Upon inspection I found that the leak was coming from the Sump&motor.; ordrng 1 WPW10482482 (SUMP/MOTOR ASM-GWS,TZ,GS)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Leander, TX 78641
Gerry C
Job Details: 07/09/2022
"Arrived to instal previously diagnosed and ordered parts. I found the issue was with the dispenser UI and when I unloaded it, all power returned to normal. I removed and replaced the board, noting that it came as a kit with the HV board included.the unit worked as designed and all functions returned. I found the right RC door gasket was torn along its entire length,including both flaps, at the top and bottom and will require replacement to prevent future evaporator freezing. Office to order gasket. No leaks observed during service; ordrng 1 W10917313 (RC Door Gasket, RH)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Manchaca, TX 78652
Kevin
Job Details: 07/08/2022
"Arrived on site and inspected refrigerator and found when water dispenser is used drops do not fall into drip pan they run down the front of the refrigerator. Disassembled dispenser and showed customer moving it back slightly me direct water flow but small white placement clip cant be used. Customer elected to leave it in this position so the drips will fall into the pan, job complete"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Austin, TX 78731
Scott
Job Details: 07/08/2022
Add on Arrived on site for blowing hot air from underneath oven door . Ran diagnostics and no error codes . Instructed customer that this is normal to vent from under door and explained that the blower is pushing out hot air away from the electronic controls and UI . No other issues found with unit . Job complete
We serviced a
MAYTAG RANGE
Model MER4600LS0
Near Manor, TX 78653
Wesley
Job Details: 07/08/2022
"Arrived onsite and repaired unit by replacing damaged drawer assembly. All checks good, unit is now operating as designed. Advised customer on repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78724
Wesley
Job Details: 07/08/2022
Arrived onsite for no ice production and no water flow. Found unit water supply pinched. Unpinched water line. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78703
Wesley
Job Details: 07/08/2022
Arrived onsite and replaced the heater per the sP provisions. All checks good. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78722
Wesley
Job Details: 07/08/2022
Arrived onsite and found unit operating with failed drain pump. Found drain pump failed due to debris jamming pump. Repaired by replacing drain pump. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Waco, TX 76707
Jonathan M
Job Details: 07/08/2022
"Arrived on site for a range that is not heating. Inspected unit and work area. The customer advised the unit is completely dead and that they have checked the breakers to the unit. Found the whole unit completely dead. Checked voltage at the terminal block and found no voltage. Checked voltage at the plug and found the same issue. I did check all elements, TODs, and oven sensor and found them all within range. The customer advised that he knew that the breaker was on and would show me. We walked out to the breaker box and all the breakers were on. I did advise the customer that if the breaker was on but the outlet had no power, there would have to be an electrical supply issue from the breaker box to the plug.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Hewitt, TX 76643
Jonathan M
Job Details: 07/08/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the element and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM05
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/08/2022
"Arrived on site for refrigerator needing previous diagnosed sealed system repair. Upon arrival recovered 3.7oz of refrigerant, installed needed parts then reassembled and pulled vac. Recharged system with 3.7oz. Found equalized psi @45 and run time psi after 15-20 minutes stable @0/125. Informed customer to give unit 24 hrs to cool. Call complete"
We serviced a
KENMORE DRYER
Model 417.880527
Near Round Rock, TX 78681
Paul
Job Details: 07/08/2022
Arrived onsite for a dryer with the drum not turning smoothly and making a burning smell. Ms showed me the sound she was hearing and I found the noise was the blower and it was loud because the vent hose had come loose and she was smelling the heater. I installed the hose and tightened the clamps to prevent it from coming off. I also tested the vent to make sure it wasnt restricted and I vacuumed all the lint that had blown out behind the washer and dryer.
We serviced a
WHIRLPOOL DRYER
Model WGD5050LW0
Near Round Rock, TX 78681
Paul
Job Details: 07/08/2022
"Arrived onsite for a dryer making a swooshing sound. I ran the dryer unloaded and loaded with wet towels and could not get the dryer to make the noise Ms was hearing. I disassembled the dryer and visually checked the rollers, idler, belt, and burner ASSY. All looked normal. The unit is working as designed at this time. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Paul
Job Details: 07/08/2022
"Arrived onsite for a dishwasher emitting a chemical smell. I did a visual check on all the inner door components, pumps, and wiring harness. I found no signs of anything getting hot or burning. I ran the service diagnostics cycle to get the heater to heat and I did get a smell from the element but the customer said that was not the same odor it puts off. Mr stated it is like a burning plastic smell. Mr stated its not just a smell but it will cause your eyes to burn. I did find some lime scale build up on the heater and tub due to hard water and pointed this out to the customer. I called Whirlpool Techline and spoke with Chris SR# 7734065801. Chris said it is possible that the build upon the element could be causing the smell but the heater will not run long enough in diagnostics to catch it and would possibly need to see it from mid cycle to the end of a regular wash cycle. Chris stated there is no way to put this unit in a manual load test just for the heater. I called the Safety Team and spoke with Christina SR# 7734019432. I explained to Christina what I had found and that I had spoke with techline. Christina said if I cant replicate the problem while running the diagnostics cycle then there isnt anything they can do and advised to have the customer call the safety team. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Hutto, TX 78634
Cliff
Job Details: 07/08/2022
Arrived on site to diagnose a washer that is not draining. Found debris caught in pump and cleared out pump. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Georgetown, TX 78633
Lou
Job Details: 07/08/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the lokring failures at previous service call, I arrived to install the lokrings with the drier. Once I got the drier installed, I was tightening the needle to the drier and the cap tube popped from the bottom the chassis. After inspecting, I found the cap tube broke inside the cabinet. I contacted techline and spoke to Chris and advised of the complaint and repairs and current issue. Chris advised the unit is not repairable at this time and provided SR#7734067189. Chris advised to let the customer know that the manufacturer would contact them within 5 business days to discuss further. I advised my customer of the conversation with tech support. Unit placed back in its space and left unplugged and the water turned off. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Georgetown, TX 78633
Lou
Job Details: 07/08/2022
"Arrived on site to inspect wall oven control panel display not reading. Upon further inspection, I found the display blank. I placed the unit in diagnostics and the display appeared and showed F2E1 error code.I removed and replaced the control panel and tested and unit is operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Georgetown, TX 78628
Lou
Job Details: 07/08/2022
"Arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I tested the dispenser and it failed. I removed the filter and retested and it continued to fail. I could hear a clicking noise coming from the back of the unit. I pulled the unit out and tested water pressure at the wall and its good. The ice maker is making good ice so its getting water. I emoted and replaced the dual valve and retested and still no water. Removed and replaced the inlet valve and still no water. I disconnected the water line from the valve to the filter head and tested and no water came out, but I could still hear the relay in the control clicking. I tested voltage at the control from P3-4 to P1-2 and got 121V. I tested voltage at the inlet valve and did not get 120V. Tested voltage at the dual valve and got the same results. I tested the P3-4 harness (violet) to the harness at the inlet valve just behind the splitter (diode assembly) and did not get any continuity. I contacted techline to get documented and spoke to Ed. Ed had me jump the valve connector and check for resistance and I found none. Ed advised that the harness is bad in the cabinet and deemed it non-repairable. Ed provided SR#7734063613. I advised the customer that the manufacturer would contact them early next week to discuss the next steps. I provided the customer with the SR and corrected the email address in the ticket. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Pflugerville, TX 78660
Cliff
Job Details: 07/08/2022
Arrived on site to replace previously ordered parts for oven. Replaced blower and tested unit. Found all is functioning properly at this time.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Austin, TX 78753
David S
Job Details: 07/08/2022
Arrived on site for washing machine making a weird noise. I inspected the unit and work area. I plugged the unit on and found the drain pump running when the unit was empty. I canceled the drain pump and blew through the pressure line. I cleared the line. I gained access to the gear case and found the capacitor leaking. I replaced the capacitor. I ran a diagnostic cycle and found the unit working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78754
David S
Job Details: 07/08/2022
Arrived on site to possibly install previous diagnosed part. I gained access to the front right ignitor and tested continuity through the line. I was only receiving milli ohms through the line. I replaced the ignitor and tested the unit. I found all burners sparking as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Austin, TX 78759
Paul
Job Details: 07/08/2022
Arrived onsite for a refrigerator with a no ice condition. I found the refrigerator going thru a defrost so I worked on the dryer to give it time to finish. I had found the bale arm in the off position so I turned it on. When the FC reached 8 degrees the icemaker went thru a harvest and dumped the ice in the mold then it filled correctly. Ms stated she turned it off because it hadnt made any ice for days. I explained it could have been a defrost issue but at this time everything checks good. The unit is working as designed at this time.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Austin, TX 78754
David S
Job Details: 07/08/2022
Arrived on site toninstall previous diagnosed parts. I rebuilt the washing machine. I ran a calibration and a diagnostic cycle. I found the unit working as designed. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Pflugerville, TX 78660
Cliff
Job Details: 07/08/2022
Arrived on site to diagnose a venthood with buttons sticking. Found control mounting offset and reset mounting to proper position. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78733
Scott
Job Details: 07/08/2022
"Arrived on site for washer leaking on floor . Found diverter leaking during diagnostics. Replaced sump and motor . Reran diagnostics all checked normal . No water leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Austin, TX 78733
Scott
Job Details: 07/08/2022
Arrived on site for fridge not making ice . Also ice is clumping and not dispensing . Found sensor hanging into ice bucket . Replaced IM . All tested normal . Removed auger shaft and cleared some ice build up . Unit is now dispensing ice. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Austin, TX 78744
Matthew
Job Details: 07/08/2022
Arrived onsite for range not functioning. Upon arrival inspected unit. Tested incoming voltage and found unit only receiving 120 vac rather than the full 240 vac. Unit missing L2. Checked breaker but not tripped.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Austin, TX 78745
Matthew
Job Details: 07/08/2022
"Arrived onsite for washer not functioning or turning on. Upon arrival put unit in diagnostics and found stored error code F2e1 UI stuck button,F6E1 comm, UI cannot hear ACU, F2E2 UI disconnection , f0e5 off balance. Disassembled control panel for inspection of wiring per Whirlpool service pointer. Notified customer that this voids warranty and repairs would be out of pocket. Recommended pest services to eliminate the issue. Cannot proceed with repair. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/08/2022
"Arrived on site and found no saved error codes, Random manual diagnostic cycle and did not find any issues. Ran an automatic test cycle and did not find any issues. Washer also completed a calibration. Inspected gearcase assembly and found a clothing item hanging from it. This is a sign that it is possibly being overloaded clothes are stacked high enough to be thrown out. Apartment resident is not home cannot clarify their experience. Discussed all possibilities with apartment management and sent pictures and video to KB/service management, job complete.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Dripping Springs, TX 78620
Kevin
Job Details: 07/08/2022
"Arrived on site and inspected range And found broil igniter is clicking but not igniting incoming gas. Replaced igniter and it ignited immediately, repeated this five more times to confirm repair sent a short video of Broil working to KB/service management , job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS02
Near Austin, TX 78738
Kevin
Job Details: 07/08/2022
"Arrived on site and inspected refrigerator and found freezer is 50?, disassembled it and found no frost pattern and an ice ball on the evaporator.
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWX2
Near New Braunfels, TX 78132
Andrey
Job Details: 07/08/2022
"Arrived on site to test unit for not functioning properly, tested unit found valve not receiving voltage, replaced control and noticed that the water valve splitting, replaced valve as precautionary, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near New Braunfels, TX 78132
Andrey
Job Details: 07/08/2022
"Arrived on site to replace heater per service pointer W11540964,replaced heater, tested unit unit now running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near New Braunfels, TX 78130
Andrey
Job Details: 07/08/2022
"Arrived on site to test unit for dishes wet after wash cycle completed, customer stated that she was not aware that rinse aid had to be used and for the last couple of washes she did use it and it was better, put unit through diagnostics cycle all components are running good and heater is activating, advised customer to continue using rinse aid and it should improve when tub has been cured with rinse aid, also propping door open will help also, at this time the unit is running as designed, no leaks detected job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Lockhart, TX 78644
Joe Z
Job Details: 07/08/2022
"Arrived onsite to install previously diagnosed parts, upon arrival tested unit and needed to replace actuator. Replaced actuator and sheild. Cam was good. During test found water leaking from cold supply hose. Customer will replace hose. Unit is operating as does job complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Lockhart, TX 78644
Joe Z
Job Details: 07/08/2022
Arrived onsite for NOT COOLING . Upon arrival checked temp and was at 30 degrees. Inspected evaporator and had a perfect frost pattern. Test heater and heater is good. Checked both thermistors and cavity thermistor is good but evaporator thermistor failed causing a defrost issues. Need to replace Thermistor. Replaced thermistor and restored power to unit. Job complete
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Lockhart, TX 78644
Joe Z
Job Details: 07/08/2022
"Arrived onsite for Not Spinning ? Upon arrival ran diagnostics and got F7-E7 motor unable to reach rpm, inspected motor and found cam was not secured. Tightened nut and secured cam. Test unit and unit now spins. No leaks present at this time. Job complete"