Service History 23 - Appliance Express

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Lorena, TX 76655

Job Details: 04/20/2021

Arrived on site and inspected dryer heating issues.Tested the unit with the switch down and the door open.Found the element and cutoff were both working properly.Found the customers will need to have the ventilation system cleaned properly.Customer also advised to clean the sensors between drying cycles to enable the unit to dry properly.Job complete

We serviced a

GE COOKTOP

Model CGU366SEH1SS

Near Austin, TX 78731

Leonardo

Job Details: 04/20/2021

Arrived on site to replace igniter. Replaced igniter test unit and unit test good. Job complete.

We serviced a

MAYTAG DRYER

Model MEDB880BW0

Near Liberty Hill, TX 78642

Tommy

Job Details: 04/20/2021

"Arrived onsite for unit not heating. Upon arrival found unit element and thermal cut off damaged and OL on reads. Ordering thermal cut off and returning with element , left unit unplugged, customer paid service fee on CR. Office to reschedule upon receiving cutoff.; ordrng 1 279973 (Cutoff kit)"

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Kyle, TX 78640

Robert

Job Details: 04/20/2021

Arrived on job for complaints of door still open. Replaced latch kit. Door now strong hold.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Waco, TX 76712

Job Details: 04/20/2021

Arrived on site and inspected ice maker in freezer not working.Confirmed the complaint and attempted to jump the ice maker and it still didnt work.Also tightened the customers freezer door handles.Office to schedule return services when part arrives.Needs more work ; O-emld tckt

We serviced a

WHIRLPOOL RANGE

Model KGRS505XSS02

Near Austin, TX 78705

Jacob

Job Details: 04/20/2021

Could not perform the work to the unit as the screws for the burner heads were rusted. Let customer know know that there may be more to order for parts and more for labor.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Lago Vista, TX 78645

Justin

Job Details: 04/20/2021

"Arrived on site for a microwave stopping after a few seconds of use. Upon arrival the customer stated the issue is she will close the door and in order to get it to run she has to push up on her door. Upon further inspection I found the door sagging some as the prior tech pointed out. I adjusted the door up again and tested the unit with a cup of water in it. However after trying a considerable number of times, I could not replicate the issue. I called techline and spoke to Adrian and received SR# 7730559215. Adrian recommended adjusting the hinges to fix the issue, which I had already done. We did find some damage on the left hand side door where the hinges are. Due to this he recommended replacing the door. Ordering door and office to reschedule. ; ordrng 1 W11173813 (Door)"

We serviced a

KENMORE DRYER

Model 796.802729

Near Killeen, TX 76542

Wesley

Job Details: 04/20/2021

Arrived onsite and found 2 rear rollers completely seized or bearing shaved through.All checks good. Unit is now operating as designed.

We serviced a

KITCHENAID VENTHOOD

Model KXW8736YSS0

Near Austin, TX 78733

Kevin

Job Details: 04/20/2021

"Arrived on site and inspected vent hood and found there is no visible motor installed into vent hood, hey separate motor is installed somewhere into the ceiling/roof/attic that can be heard running. T

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15PHZS0

Near Austin, TX 78733

Kevin

Job Details: 04/20/2021

Arrived on site and inspected Icemaker and found cutting grid is broken. Sent a picture to KB/AHS. Icemaker is still getting cold and running water over evaporator plate. Will need a new cutting grid and possibly filter housing to correct issue.; ordrng 1 W11266112 (Housing) and 1 W10919199 (Cutting grid)

We serviced a

WHIRLPOOL DISHWASHER

Model DU1145XTPBA

Near Waco, TX 76710

Job Details: 04/20/2021

Arrived on site and inspected dishwasher not starting.Confirmed the complaint and checked the door switches and both checked good.Found the child lock was activated.Called SW and was told how to disengage the child lock.Did so and unit now works as designed.Customer satisfied Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 04/20/2021

Arrived on site to replace previously ordered parts for refrigerator. Upon opening sealed system found small refrigerant leak at filter dryer and resoldered drier. Pulled extended vacuum on unit and recharged system. All is working properly at this time and no water is hooked up to unit.

We serviced a

WHIRLPOOL WASHER

Model MVWB835DC4

Near Lago Vista, TX 78645

Justin

Job Details: 04/20/2021

"Arrived on site for washing machine making a loud noise. Upon arrival the customer said it occurs when in high spin and sounded almost like bad bearings. I put the unit into diagnostics mode and found stored error codes F7E0 for loss of power and F2E1 for stuck button. I cleared the error codes. I then activated each component separately and when in low, medium, and high spin it sounded like a helicopter taking off. All other functions ran as designed and no abnormal sounds occurred in agitate. I gained access to the bottom of the unit and found the clutch, slider, and stator/rotor in good condition. I found no sign of oil leakage. Due to the F7E0 error code I checked voltage at the wall which was good. I checked the power cords continuity and it was good. I also found the control good. I found the wash plate in good condition as well.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Austin, TX 78726

David

Job Details: 04/20/2021

"Arrived on site to diagnose washer that was not fully cleaning and had a broken agitator. On arrival customer told me they were having some issues getting the unit to do a thorough clean, and they had to put it on the heaviest cycles and max settings. Customer showed me how high it was being loaded, and it looks to be a bit over full. Advised slightly reducing load size and using the power boost feature. The agitator was cracked and broken, will need to be replaced. Ordering new agitator, ; ordrng 1 W11093899 (Agitator)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Leander, TX 78641

Justin

Job Details: 04/20/2021

Arrived on site for toe plate not fully installed. Installed toe plate. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM02

Near Leander, TX 78641

David S

Job Details: 04/20/2021

Arrived on sight for ice not dispensing. We inspected the unit and work area. We found the dispenser motor turning. We found the impeller lose and not tightening correctly. We replaced the impeller. Job complete. No water leaks detected.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Pflugerville, TX 78660

Scott

Job Details: 04/20/2021

"Arrived on site for dishwasher tripping breaker . Outlet ,power cord control checked normal. Ran diagnostics no errors all checked normal till end of cycle . Heater checked normal. Ohm out wax motor , found 40k . Ordering vent assembly. No water leaks detected at time of service. Call to set return ; ordrng 1 WPW10428211 (VENT )"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM02

Near Austin, TX 78753

Matthew

Job Details: 04/20/2021

Arrived onsite for low water flow from dispenser and hollow ice cubes. Upon inspection found unit will need filter replacement. Removed filter to test and all water flow was restored.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Cedar Park, TX 78613

Lou

Job Details: 04/20/2021

"Arrived on site to inspect refrigerator doors not aligned. Upon further inspection, I found the left RC door not aligned with the right RC door and the right RC door handle and FC door handle was loose. I leveled and squared the unit and tested the door closure and found the left RC door isnt closing well due to the mullion getting stuck on the pivot block so I placed some manufacturer approved grease on the mullion and block and retested and the door closes as designed. I adjusted and tightened the door handles and they are secured. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Round Rock, TX 78681

David S

Job Details: 04/20/2021

Arrived on site for ice maker not working.we inspected the unit and work area. We found the ice maker twisted and not in home position. We tested the ice maker in diagnostics and found it not finding home position. We spoke to the customer about the unit needing a new ice maker. We replaced the ice maker and reassembled the unit. We tested the ice maker and put it through a fill test. The ice maker worked as designed.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW0

Near Austin, TX 78759

Scott

Job Details: 04/20/2021

Arrived on site for heating issues with oven . Found control dead . Top burners still working. Ordering control . Call to set return ; ordrng 1 W11432569 (CTRL)

We serviced a

MAYTAG DRYER

Model MED8230HC0

Near Coupland, TX 78615

Andy

Job Details: 04/20/2021

Arrived on site for dryer vent needs to be cleaned message coming up. Tested and inspected unit and found issues with venting. Corrected venting and tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. Job complete.

We serviced a

MAYTAG WASHER

Model MVW8230HC0

Near Coupland, TX 78615

Andy

Job Details: 04/20/2021

Arrived on site for washer making noise. Tested and inspected unit and found failed gearcase. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11423759 (Gearcase) and 1 Seenote (Office to schedule)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Austin, TX 78745

Richard

Job Details: 04/20/2021

"Arrived onsite for the refrigerator led lights are out. Customer stated that they have an extended warranty through Lowes. I advised the customer to contact Lowes to set up,service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Austin, TX 78731

Luis

Job Details: 04/20/2021

"Arrived on site for loud noise in fresh food and cooling complaint. Found fresh food evaporator incased in ice,ran diagnostics diagnosed defective evaporator thermistor,removed drawers and cover defrosted evaporator,replaced cover that includes thermistors,secured thermistor to correct location,ran diagnostics checked air flow good,changed defrost setting to basic.

We serviced a

WHIRLPOOL COOKTOP

Model KCED600GBL01

Near Lakeway, TX 78734

Robert

Job Details: 04/20/2021

Arrived on job to replace grille cover. Confirmed damage to original part.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Austin, TX 78746

Luis

Job Details: 04/20/2021

"Arrived on site for lights issue. Found no lights in freezer diagnosed a defective led module,replaced lower left led module in freezer all lights working.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Austin, TX 78732

Brandon

Job Details: 04/20/2021

"Arrived on site for customer complaint of unit not producing ice, found 23 error code when running ice maker harvest, found broken wire harness at door.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Elgin, TX 78621

Andy

Job Details: 04/20/2021

Arrived on site for washer making noise. Tested and inspected unit and found nut came loose from prior repair. Added lock tight and re installed. Tested unit and all operations are normal. No other repairs are needed at this time.

We serviced a

MAYTAG DRYER

Model MEDB850YW0

Near Austin, TX 78731

Kevin

Job Details: 04/20/2021

"Arrived on site and replaced all parts diagnosed by previous technician, after replacement confirm dryer is running normally. Recommend it to homeowner that vented to the exterior be cleaned by a service to prevent any further damage to dryer, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWMS8

Near Georgetown, TX 78633

Jonathan

Job Details: 04/20/2021

"Arrived on site for refrigerator shut off arm will not shut off icemaker and customer has to disconnect icemaker for it to stop producing. Customer no longer had been arm to service ice maker. Will need to replace icemaker. Removed failed icemaker and installed new. Monitored harvest cycle. All tested good, no water leaks detected.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Pflugerville, TX 78660

Scott

Job Details: 04/20/2021

"Arrived on site for drum not turning . Replaced wheeel and motor. Tested unit and all checked normal. No lint build up at time of service. Job complete"

We serviced a

WHIRLPOOL DRYER

Model GEW9250SU0

Near Morgan's Point Resort, TX 76513

Tyler

Job Details: 04/20/2021

Arrived on site for dryer making a rattling noise. Upon arrival I was able to disassemble the unit after confirming that there was a rattling noise on the unit was empty and being run upon further inspection I found that the rollers are starting to go bad and the idler pulley was also worn out not allowing for smooth rotation of the drum. After making the repairs and getting customer approval I was able to reassemble and test the dryer customers please how quiet the dryer sounds at this point call complete

We serviced a

MAYTAG COOKTOP

Model JGD8130ADS

Near Austin, TX 78739

Leonardo

Job Details: 04/20/2021

Arrived on site to test unit for front burners not igniting. Test unit and found broken igniters and burner heads

We serviced a

JENN-AIR OVEN

Model JJW8330DDS

Near Austin, TX 78739

Leonardo

Job Details: 04/20/2021

Arrived on site to test unit for oven not operating. Found some buttons and function not responding.

We serviced a

KITCHENAID MICROWAVE

Model KEMS308SSS05

Near Austin, TX 78746

Kevin

Job Details: 04/20/2021

"Arrived on site and replaced appliance manager, after replacement took one picture of broil Element heating properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Liberty Hill, TX 78642

Cliff

Job Details: 04/20/2021

Arrived on site to diagnose a refrigerator that is making unusual noise. Found air damper unusually loud and it will need to be replaced to complete repairs

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Austin, TX 78753

Matthew

Job Details: 04/20/2021

"Arrived onsite for dishwasher not draining. Upon inspection found failed drain pump. Replaced pump, tested unit and unit is functioning properly. No leaks present at this time. Job complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305ESS2

Near Liberty Hill, TX 78642

Cliff

Job Details: 04/20/2021

Arrived on site to diagnose an ice machine that is not producing. Found condenser fan not running and replaced it. All is working properly at this time and no leaks were found at time of service.

We serviced a

AMANA RANGE

Model ACR4303MFB4

Near Niederwald, TX 78640

Richard

Job Details: 04/20/2021

Arrived onsite for the oven display not working. During testing found that that there is only 125VAC going to the stove. It needs 240 vac to operate. Advised customer to have a electrician come out and check the outlet . Complete

We serviced a

GE REFRIGERATOR

Model DSS25KSRCSS

Near Austin, TX 78732

Brandon

Job Details: 04/20/2021

"Arrived on site to replace UI,

We serviced a

MAYTAG MICROWAVE

Model MMV4203DS00

Near Cedar Creek, TX 78612

Jacob

Job Details: 04/20/2021

Arrived onsite to replace magnetron and fuses. Replaced both parts. Tested unit. Unit is heating. No issues at this time. Job complete

We serviced a

WHIRLPOOL OVEN

Model JGRP548HL00

Near Lakeway, TX 78734

Robert

Job Details: 04/20/2021

Arrived on job for complaints of oven not working properly. Found the knobs light up in use and will blink if there?s a n error. Called tech line 7730558326 and put oven in diagnostics. Found code for vent fan error. Tech line recommended replacement of both fans. ; ordrng 2 W11248652 (blower)s

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15PHZS0

Near Austin, TX 78737

Brandon

Job Details: 04/20/2021

"Arrived on site for customer complaint of unit not producing ice, found failed compressor.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB0

Near Taylor, TX 76574

Andy

Job Details: 04/20/2021

Arrived on site for range burners not heating. Tested and inspected unit and found failed elements. Ordering needed parts. DTC.; ordrng 1 W11396790 (Element) and 1 W11396792 (Element) and 1 Seenote (DTC)

We serviced a

KITCHENAID RANGE

Model KDRP487MSS02

Near Austin, TX 78735

Kevin

Job Details: 04/20/2021

"Arrived on site and inspected range and found F02 showing on display. After discussing with homeowner Found cycling power to range has not been attempted. Turned off breaker and after waiting 30 seconds Turn the breaker back on and all function has returned to the range and both ovens will now heat properly.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Briarcliff, TX 78669

Brandon

Job Details: 04/20/2021

"Arrived on site for customer complaint of oven not heating properly, I reset control board, tested unit, both ovens heating properly, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Georgetown, TX 78633

Wesley

Job Details: 04/20/2021

Arrived onsite and installed new icemaker for no production issue. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Austin, TX 78701

Richard

Job Details: 04/20/2021

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Austin, TX 78701

Jacob

Job Details: 04/20/2021

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22ECMS00

Near Spicewood, TX 78669

Brandon

Job Details: 04/20/2021

"Arrived on site to replace parts, I did not have all parts to do repair. ; ordrng 1 WP67001668 (Plate) and 1 Cnote (Office to reschedule)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM02

Near Austin, TX 78731

Luis

Job Details: 04/20/2021

Arrived on site for damaged freezer door replaced freezer door checked door seal good.

We serviced a

GE WASHER

Model GHWS8355H0MC

Near Austin, TX 78724

Matthew

Job Details: 04/20/2021

"Arrived onsite to replace previously diagnosed parts. Replaced rotor, stator, shifter and FPS sensor. Tested unit and did not resolve any issues. Placed in diagnostics and heard grinding coming from gearcase. Unit will need gearcase replacement but not certain replacement would correct ongoing issues.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Georgetown, TX 78633

Jonathan

Job Details: 04/20/2021

"Arrived on site to install previous diagnosed part. Removed failed FC light and installed new. Found same issue. Removed filter cover and jumped lights. Found ice maker housing rear light failed. Removed failed LED and installed new (TS). Tested door operation. All tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Hutto, TX 78634

Jimmy J.

Job Details: 04/20/2021

Arrived on site for FL ERROR CODE - GETTING REALLY LOAD THEN THE ERROR CODE APPEARED RANDOMLY DURING THE CYCLE. Removed filter trap inside drawer and cleaned out gunk inside. Found hot water valve screen was discolored and was most likely the cause of the FL error. Removed hot water valve and installed new hot water valve. No leaks detected. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ04

Near Austin, TX 78756

Luis

Job Details: 04/20/2021

"Arrived on site for freezing in fresh food and door closure issues. Diagnosed unit freezing in fresh food compartment,replaced diffuser that includes temperature sensor,replaced ui. Adjusted wheel base on bottom of unit to allow doors to close"

We serviced a

GE REFRIGERATOR

Model ZISB480DMC

Near Spicewood, TX 78669

Brandon

Job Details: 04/20/2021

"Arrived on site for customer complaint of unit not cooling, found drain pan heater shorted to ground, failed control board, and failed evaporator fan motor. Ordering parts. ; ordrng 1 WR49X10021 (Icing repair kit) and 1 Cnote (Auth/office to reschedule) and 1 Cnote (2 hour job)"

We serviced a

WHIRLPOOL DRYER

Model WED5100VQ1

Near Austin, TX 78729

David

Job Details: 04/20/2021

"Arrived on site to diagnose dryer with no start. Found the paddle in the door switch broken. Replaced door switch and retested. Unit is now working as designed.Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Round Rock, TX 78664

Jimmy J.

Job Details: 04/20/2021

Arrived on site to install previously diagnosed parts. Removed evaporator cover and used steamer to remove all ice and frost build up. Removed evaporator fan and installed new evaporator fan. Removed UI and installed new UI. Ran diagnostics test 3 and 4. Compressor and fans all running as designed.Job completed.

We serviced a

WHIRLPOOL DRYER

Model WED7000DW2

Near San Marcos, TX 78666

Jacob

Job Details: 04/20/2021

"Arrived onsite for unit possibly being clogged up due to a birds nest. Check the vent tube and lint and what looked to be pieces of red brick fell out of the vent. Checked in the back of the unit as well, and no other obstruction. No issues at this time. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Austin, TX 78744

Leonardo

Job Details: 04/20/2021

Arrived on site to replace grate. Replaced part test unit and unit test good job complete.

We serviced a

SAMSUNG DRYER

Model DV45K7600EG

Near Liberty Hill, TX 78642

Cliff

Job Details: 04/20/2021

Arrived on site to diagnose a dryer that is making unusual noise. Found rear roller failed and replaced it. All is working properly at this time

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near San Marcos, TX 78666

Andrew

Job Details: 04/20/2021

"Arrived on site to test unit for erratic behavior with oven portions. Found control was not responding well to inputs and was doing things on its own. Replaced control, tested unit to 350, unit works good. Job complete."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Pflugerville, TX 78660

Scott

Job Details: 04/20/2021

"Arrived on site for no drain dishwasher. Found customer recently replaced disposal, didn?t remove plug . Removed plug and ran diagnostics all checked normal. No water leaks detected at time of service.

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS5

Near Round Rock, TX 78665

Jimmy J.

Job Details: 04/20/2021

"Arrived on site to install previously diagnosed part. Removed dispenser and installed new dispenser. Ran through diagnostics and dishwasher called for water, spray arms spun, dispenser opened, heard diverter, drained, and heated. No leaks detected. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Paige, TX 78659

Andy

Job Details: 04/20/2021

Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QVS03

Near Georgetown, TX 78633

Tommy

Job Details: 04/20/2021

Arrived onsite for refrigerator turning on and off. Upon arrival found unit control chirping. Unit will require control kit. Office to reschedule upon receiving. Jon completed.; ordrng 1 W10789107 (Control kit)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, TX 78750

David

Job Details: 04/20/2021

"Arrived on site to diagnose washer throwing error code and not spinning. Found error codes F0E4, F0E5, F0E9. Called tech line, SR7730562936. Verified with tech line that the F0E4 code for water temp is read by the thermistor in the valve, which should read around 50K at room temp. Found thermistor is within range. Ordering control and valves, unit is passing diag but has issues once unit has been running. Office to schedule return. DZO.; ordrng 1 W11419171 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Volente, TX 78641

Lou

Job Details: 04/20/2021

"Arrived on site to inspect refrigerator fan noises and unit showing PO on UI control. Upon further inspection, I checked temps in the FC=6 degrees and RC=37 degrees. I found ice in the bottom of the FC section. Pulled unit from the wall onto my floor protector and inspected the drain tube and found a small gap that I sealed with silicone. Put the unit back in place and disassembled the FC section and removed the ice. I found where there was condensation on the top section of the freezer and once I removed the evap cover, I found a large block of ice in the upper right corner of the evaporator which is an indicator that the FC door had been left open for a period of time. I removed the ice from the evaporator and cleaned off the condensation from the FC section and reassembled the freezer section. No water leaks observed during service, job completed"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near Spicewood, TX 78669

Brandon

Job Details: 04/20/2021

"Arrived on site for customer complaint of unit not producing ice, found failed water pan pump, and failed recirculating pump, ordering parts. ; ordrng 1 WPW10489125 (Pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Georgetown, TX 78628

Tommy

Job Details: 04/20/2021

Arrived onsite for dishwasher pinching hose. Upon arrival was let in by Justin. Let Justin know unit cabinet will need new whole that doesnt come out by door hing so both hose and power cord can run through correctly. Took photos to document. Job Completed. Unit will need proper cabinet hole for correct installation before anything else can proceed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GPS

Near San Marcos, TX 78666

Andrew

Job Details: 04/20/2021

"Arrived on site to test unit for dispenser door not opening. Found dispenser door spring was missing. Replaced dispenser, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Austin, TX 78728

David

Job Details: 04/20/2021

"Arrived on site to follow up on console freezing up on customer at random times, roughly 7 times over 6 months. Talked to tech line who recommended we order a new console directly from the Plainfield warehouse for the newest version. Checked firmware versions and found Versions : controller 9.0, Views 2.09.02, Gee 1.01.02. SR7730556521 for tech line case. Office to schedule when we can get part. ; ordrng 1 W11297728 (Console- Order from Plainfield Warehouse)"

We serviced a

GE DISHWASHER

Model GSD2100N00WW

Near Leander, TX 78641

Justin

Job Details: 04/20/2021

"Arrived on site for a dishwasher not working. Upon further inspection I I found that the upper and lower racks were completely rusted and falling apart. The lower wash arm assembly was visibly broken and not working. The tub also had several inches of standing water in it. I tried to run a cycle and it would work on nothing except light wash. The unit would not drain and would just continue to fill. I tested voltage at the terminal block and it was good. I then tested voltage at the pump and found none. I turned the unit off and ohmd out harness and pump. The pump read open and the harness read good. This indicates a bad timer and pump. The unit needs both racks, wash arm, timer, and pump/motor replacement. Other components may be bad, but need to replace parts for further diagnosis. Ordering all parts and waiting for approval to install. Office to reschedule after approval.; ordrng 1 WD22X10055 (Wash Arm) and 1 WD28X10369 (Upper Rack) and 1 WD28X10284 (Lower Rack)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0HV1

Near Round Rock, TX 78664

Jimmy J.

Job Details: 04/20/2021

"Arrived on site for HEATED UP AND DINGED WHEN 'READY' BUT DIDNT FEEL LIKE IT WAS AT 425. IF IT DID REACH DESIRED IT DID NOT MAINTAIN TEMP. TURNED OFF AND TRIED TO TURN BACK ON AND WOULD NOT REIGNITE. Removed warming drawer and found pans stacked up fairly high. Removed drawer and vacuumed floor underneath oven to clear dirt and debris. Set to 350 preheat and used thermocouple to take temps. Bake igniter lit first click. First high temp was 375. Low temp was 326. Second high temp was 366. Low temp was 325. Third high temp was 368. Low temp was 326. Ran another set of temps at 425 preheat and got 446,402. 441,397. 438,399. Customer stated she will not store as much in the warming drawer and keep an eye on any build up of dirt and debris going forward to allow for good air flow underneath oven. Oven heating as designed."

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Buda, TX 78610

Robert

Job Details: 04/20/2021

"Arrived on job to replace previously diagnosed parts. Customer said washer still making noise after last repair. Checked cam pulley and found oil leaks from gearcase. Replaced gearcase, belt, cam and UI. After replacement found UI damaged order replacement. ; ordrng 1 W11478524 (UI)"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0EB4

Near Austin, TX 78724

Matthew

Job Details: 04/20/2021

Arrived onsite for coil element performance. Upon inspection found unit was equipped with updated temperature rated safety coils. The customer was experiencing the coil regulating itself. After a brief period the coil would re energize. Instructed customer that this is normal operation on the update coils. Job complete

We serviced a

MAYTAG WASHER

Model MVWC416FW1

Near Kyle, TX 78640

Robert

Job Details: 04/20/2021

Arrived on job for complaints of not draining. Washer working properly test 3 times.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Austin, TX 78759

Kevin

Job Details: 04/20/2021

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Round Rock, TX 78681

David S

Job Details: 04/20/2021

Arrived on site for UI led not working and the water dispenser not working. We inspected the unit and work area. We found the UI working and ensuing water. I tried to test the deli drawer UI and found it not responsive. We gained a access to the wiring harness and found the black and brown wire cut and not connected any more see so quick pics. We gained access to the deli drawer wiring harness and replaced it with new. We reassembled the unit and found it working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM2

Near Georgetown, TX 78628

Jonathan

Job Details: 04/20/2021

"Arrived on site for dishwasher leaking water. Inspected unit and work area. Removed door panel and found traces of water from steam vent. Disassembled and cleaned vent area. Assembled and performed diagnostics mode. Found unit still leaking from vent. Removed vent gasket and flipped gasket and found same results. Will need to replace gasket. . Removed gasket and installed new. Performed diagnostics mode and monitored test cycle. Found unit still leaking at steam port. Removed new gasket and reinstalled old.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Hutto, TX 78634

Jimmy J.

Job Details: 04/20/2021

Arrived on site for Not Making Ice - Refrigerator. Found water inlet tube that pours into the ice mold was frozen oven. Used steamer to free up ice in water tube. Ran harvest on ice maker and water called into ice mold as designed. Recommended they dump any ice produced between now and tomorrow morning. No leaks detected. Job completed.

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Austin, TX 78717

David S

Job Details: 04/20/2021

Arrived on site for oven door handle being damaged. We inspected the door handle and found it scratched. We replaced the door handle. The unit is working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Austin, TX 78704

Jacob

Job Details: 04/20/2021

"Arrived onsite for unit not having any power. Customer update me in letting me know that the unit has been Working for a while now. Check voltage from the plug, was getting 120v but the bottom part of the plug also got 120 v. It some how didn?t have enough power to power the washer. Checked washer for error code and got F5E2 lid lock fault. Could not erase code. Replaced control. Re tested unit in automatic diagnostics. Unit working as designed. No error codes displaying. Let customer know that the plug may need to changed by an electrician incase of a possible power issue. No leaks at this time. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near New Braunfels, TX 78132

Andrew

Job Details: 04/20/2021

"Arrived on site to test unit for stuck filter. Found installation company put housing door push in reversed. Adjusted push arm, tested unit, unit works good. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Killeen, TX 76542

Tyler

Job Details: 04/20/2021

"Arrived on site for refrigerator needing a previously diagnosed sealed system repair. Union arrival I found unit plugged in but I couldnt find any signs of oil. But dryer was cold and the compressor was to hot to even be able to touch it. Found both fans running and condenser coil was clean and not frost was on the evap coil. I then proceeded with installing a new compressor, ui dryer, and coupler. After I was able to pull a vacuum for 15 minutes then added 4.9 oz of refrigerant as designed for unit. I then ran fridge for 15 minutes and found coil frosting over in freezer and pressures at 0 low side and 150 on the high side. Informed customer to give 24 hrs to cool. Call complete"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Austin, TX 78726

David

Job Details: 04/20/2021

Arrived on site to diagnose dryer that is not drying well. On arrival found the vent hose was disconnected. Reconnected hose so that unit can vent properly and increase dry. Found even after that heat was intermittent. Checked terminal block and found stripped stud on L1. Replaced terminal block. Retested and unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT571SMYM00

Near Austin, TX 78738

Robert

Job Details: 04/20/2021

Arrived on job for complaints of smell. Freezer has smell in it customer concern it is a possible coolant leak. Water lines in rear of refrigerator normal.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Leander, TX 78641

Lou

Job Details: 04/20/2021

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the UI console and blower motor assembly and tested. Unit is operating as designed. Job completed."

We serviced a

AMANA OVEN

Model AGR5330BAB3

Near Austin, TX 78725

Matthew

Job Details: 04/20/2021

Arrived onsite for LR burner not igniting properly. Upon inspection found igniter working. Burner head failed. Replaced burner head and tested unit. Unit is functioning properly. Allowed customer to test. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Austin, TX 78753

Scott

Job Details: 04/20/2021

Arrived on site for fridge needing water line . Found supply inlet line end cut off . Ordering line . Call to set return ; ordrng 1 W10900449 (WATER LINE ) and 1 WP2198677 (1/4 COUPLER) and 1 WP2300868

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS03

Near Austin, TX 78746

Luis

Job Details: 04/20/2021

"Arrived on site for door handle issues. Diagnosed screw holes stripped in handle,replaced defective door handle on freezer door."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78738

Robert

Job Details: 04/20/2021

Arrived on job to replace sump and motor. After replacement test operation no leaks detected at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Leander, TX 78645

Justin

Job Details: 04/20/2021

Arrived on site to install previously diagnosed parts. I installed the new adjusters and the unit is now working as designed. I had the customer pull out the rack and confirm it was good with her. She said it was. Call complete.

We serviced a

WHIRLPOOL RANGE

Model KDRS483VSS03

Near Austin, TX 78703

Leonardo

Job Details: 04/20/2021

Arrived on site to test unit for front burners to high. Test unit and found all burners are good. Found front burners to be power burners and medium burners already turned all the way down job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Leander, TX 78641

Lou

Job Details: 04/20/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the adjuster wheels falling off, I removed and replaced the adjuster kit and tested. Upper rack is operating as designed. Also, while on site, I found that both rack stops were missing and customer did not know what happened to them. Using 2 stops from my van stock (WPW10508950), I installed both and tested the upper rack and it operates as designed. No water leaks observed during service, job completed"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Round Rock, TX 78681

David S

Job Details: 04/20/2021

"Arrived onsite for cooktop knob peeling and the burner heads discoloring. I inspected the unit and work area. I found the knobs peeling completely, I found the burner heads rusted and the burner caps developing pits. I replaced the knobs, burner heads, and burner caps. I tested the unit and adjusted the valves. All burner heads are working as designed. Job complete."

We serviced a

WHIRLPOOL OVEN

Model KSGB900ESS2

Near Austin, TX 78749

Leonardo

Job Details: 04/20/2021

Arrived on site to replace cooling fan and console. Replaced both parts test unit and unit heating to 350 job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Georgetown, TX 78633

Jonathan

Job Details: 04/20/2021

"Arrived on site for washer vibration during use. Customer did say unit is not walking. Performed diagnostics mode and checked for fault codes, none found. Ran automatic test cycle and monitored operation. Ran spin and agitation with top up. Found basket roundness good. Inspected upper damper rods, good. Inspected gearcase, clutch and lower dampers. All checks good, no water leaks detected. Spoke with customer on operation and user care guide."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM03

Near Taylor, TX 76574

Jimmy J.

Job Details: 04/20/2021

Arrived on site for WATER IS NOT DISPENSING- BRAND NEW FILTER. STARTED TO WORK OK FOR A LITTLE BIT NOT ITS JUST SPITTING OUT AND MAKING A WEIRD NOISE WHEN DISPENSING. Found filter was not turned all the way clockwise to allow it to seat properly in the filter head. Water dispensing as designed. No leaks detected.