We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Moody, TX 76557
Jonathan M
Job Details: 04/01/2024
"Arrived on site for a refrigerator that has a dented door. Inspected unit and work area. I did confirm the customers complaint and found a dent on the right hand side of the refrigerator door. Went to go replace the door and after installing the door, the customer noticed, a dent up on the upper corner of the door, making it look like the door was not closing. I did confirm the customer complaint and found the unit door had been damaged in the box. Im re-ordering the door and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11390070 (FF door)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Austin, TX 78732
Matthew
Job Details: 04/01/2024
Arrived onsite for unit element not secured. Needing updated support. Ordering support. Office to reschedule ; ordrng 1 W10909479 (Support)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Austin, TX 78748
Tim M
Job Details: 04/01/2024
"Arrived on site to test unit for dryer continuing to tumble after door is open. Tested unit found unit receiving proper voltage. Tested door switch, found a resistance when it should be open causing the motor to continue to tumble when door is open or cycle is complete. Replaced door switch and tested, unit is running as designed, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS
Near Austin, TX 78722
Ryan B
Job Details: 04/01/2024
"Arrived on site to inspect unit for leaking from door. Upon closer inspection found plastic piecebehind gasket was warped, ordering new gasket and will return W11226296. Office to reschedule. ; ordrng 1 W11226296 (Gasket)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Andice, TX 78628
Maurice R
Job Details: 04/01/2024
Arrived onsite for washer little water going in and making a noise. On inspection ran the unit in diagnostics mode and when going from agitated to spin there was a loud noise. Flipped the unit up and there was no oil. Pulled the rotor and found that the stator had a few wire that were out and lose. Secured the wires and reinstalled the stator and new clutch and slider. The water going in was short cycling into the tub. Installed a new control board and the water stayed on a little longer but enough to wash clothes. Installed a new valve and the water is working as it should. The washer is operating as designed. .
We serviced a
WHIRLPOOL DISHWASHER
Model kdfm404kps0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 04/01/2024
Arrived on site to test unit for console not responding. Test unit and found and console and wash motor error code thats why unit is not starting. Would need new console and wash motor. Customer declined estimate job complete. No charge due to call back.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Round Rock, TX 78665
Paul
Job Details: 04/01/2024
Arrived onsite for a refrigerator with a dent in the RC door. I confirmed the door had a dent in the face of the door. I replaced the door and the badge. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Pflugerville, TX 78660
Scott
Job Details: 04/01/2024
"Arrived on site ,replaced ui console. Ran preheat . All checked normal. No other issues found . Recommend having unit connected to WiFi . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Round Rock, TX 78665
Wesley
Job Details: 04/01/2024
Arrived onsite and found unit operating with failed icemaker e2 error. Covered under warranty previous year same repair. Ordering covered icemaker to repair. ; ordrng 1 W11658802 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Wimberley, TX 78676
Andrew
Job Details: 04/01/2024
Arrived on site to test unit for no ice production in both compartments. Found water dispensing. Both fill tubes are frozen over. Recommend control and UI replacement. Also recommend RC fill tube heater replacement. Ordering additional parts to ensure completion on return visit. Requesting 2hrs on return visit. Office to reschedule. ; ordrng 1 W11087201 (Fill tube heater) and 1 W11578780 (FC ice maker) and 1 W11598790 (FC fill tube heater assembly) and 1 212643 (Permagum) and 2 W10841140 (Silicone)s
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Bastrop, TX 78602
Joe Z
Job Details: 04/01/2024
Arrived on site for unit not cooking correctly. Upon arrival Contacted techline and spokewith Nate. Explained to Nate my averages for heat cycling from 350 and 500 per previous visit. Unit is operating as designed. Customer will have to call customer service. SR# 7738800763
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Blanco, TX 78606
Andrew
Job Details: 04/01/2024
Arrived on site and replaced previously diagnosed compressor. Vacuumed system and charged to specs with 55g R600a. Unit now working as designed. No leaks detected. Job complete.
We serviced a
UNKNOWN RANGE
Model UXB1170KYS0
Near Briarcliff, TX 78669
Leonardo
Job Details: 04/01/2024
Arrived on site lot test unit and home owner said she was expecting me to replace the whole unit. She said the builder told her the unit would be replace. She wants to contact the builder and then call back.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Round Rock, TX 78665
Wesley
Job Details: 04/01/2024
Arrived onsite for not draining and found washer harness failure. Repaired the harness. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Round Rock, TX 78665
Wesley
Job Details: 04/01/2024
Arrived onsite and replaced the dented refrigerator door with new. All checks good.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Oglesby, TX 76561
Jonathan M
Job Details: 04/01/2024
"Arrived on site for a dryer that has a broken timer and knob. Inspected unit and work area. The customer advised the timer got so hard to turn that it broke the knob and that even trying to use a pair of pliers, theyre unable to get the timer to move. I did confirm the customer complaint and replaced both the timer and knob. Tested the unit and the unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM
Near Fort Cavazos, TX 76544
Tyler
Job Details: 04/01/2024
"Arrived on site for refrigerator with fc door not sealing. Upon arrival confirmed issue and found doors had been reversed improperly and missing screws and door spacers for hinges causing doors to sit lower then necessary and not sealing. Rescheduled customer for 04/09/24 to complete repairs. Ordering WP489467(4x)washers, WP489497 hinge screw; ordrng 4 WP489467 (Washers(spacers))s and 1 WP489497 (Screw)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Belton, TX 76513
Tyler
Job Details: 04/01/2024
"Arrived on site for dryer motor stopping mid cycle while ui display would stay on and act as though unit were functioning. Upon arrival found no errors and ran normal timed dry cycle. 8 minutes into cycle I found motor windings opening up and causing motor to shut down prematurely. Rescheduled customer for 04/08/24 to complete repairs ordering W11549461 motor, WP697772 wheel, WP3387747 element ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Wheel) and 1 WP3387747 (Element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADB2
Near Belton, TX 76513
Tyler
Job Details: 04/01/2024
"Arrived on site for dishwasher leaking, upon arrival confirmed issue and found multiple points of leaks. Found sump broken, vent and door gasket both leaking, and element broken. Found unit will need multiple components in order to insure a reliable repair can be made. Ordering WPW10428211 vent, WP8269259 vent gasket, W11676895 deflector, W11498831 gasket, W10518394 element, and previous sent sump asm and other parts. Rescheduled customer for 04/08/24; ordrng 1 WPW10428211 (Vent) and 1 WP8269259 (Vent gasket) and 1 W11676895 (Deflector) and 1 W10518394 (Element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Cedar Creek, TX 78612
Joe Z
Job Details: 04/01/2024
Arrived on site for eepi g with red light. Upon arrival inspected unit and found temperatures are correct but temperatures warning light and chime will go on. Ran diagnostics and got error code F6-E1 communication issue between hmi and acu. Replaced ui and control. Test unit and is operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Kyle, TX 78640
Tim M
Job Details: 04/01/2024
"Arrived on site to test unit for no operation. Tested unit, unit is receiving proper voltage, all sensors are showing proper resistance. Inspected door switch, found switch broken off. Replaced door switch and tested, unit is running as designed, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Georgetown, TX 78628
Maurice R
Job Details: 04/01/2024
"Arrived onsite for dryer making noise. On inspection started the unit up and there was an unfamiliar noise. Gain access to the motor and blower and there was a noise coming off the blower or motor. Installed new motor and blower and powered the unit up and with out the drum the motor and were quieter the original. Reassembled the unit and turn unit on and the drum was making a loud thumping noise. The drum seems to be lose, there is a lot play when moving the drum up & down. Ordering a drum. Office reschedule when part arrives.; ordrng 1 W10899578 (Drum)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Cedar Creek, TX 78612
Joe Z
Job Details: 04/01/2024
"Arrived on site for beeping and giving error code. Upon arrival,ran diagnostics and get F8-E4 float overflow switch open. Removed bottom panel to inspect float switch. Found water in drip pan. Ran a normal cycle to duplicate leak. Inspected hoses, drain pump, fill valve and all are good. I let the unit run long enough to finally observe a small trickle of water run down the right side of door. Found top right corner of door seal is warped causing leaking. Unit is operating as designed. Ordering door seal to complete repair. Office to reschedule ; ordrng 1 W11483553 (Door seal)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Georgetown, TX 78633
Lou
Job Details: 04/01/2024
"Arrived on site to inspect wall oven microwave combo unit powering off/on periodically. Upon further inspection, I questioned the customer if they had the Whirlpool app downloaded on their phone and the unit connected to wifi through the app and they advised that they did not have the app on their phone. Due to the unit shutting itself down, I removed and replaced the control panel and assisted the customer in downloading the app and connecting to WiFi. Tested the unit and it is operating as designed, except I found the microwave light was not working as its burnt out. I am ordering the microwave bulb and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 04/08/24 (SP). ; ordrng 1 W10886919 (MW light)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Georgetown, TX 78628
David Z
Job Details: 04/01/2024
Arrived on site to diagnose refrigerator that is not making ice. Tried jumping icemaker and found it dead mid harvest. Replaced icemaker and tested. Verified proper operation with new icemaker. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 04/01/2024
"WSR57R18DM02 Arrived to inspect noise. There was a tapping that was intermittent and upon closer inspection, I found there was still some labels loosely attached. Removing the adhered stickers corrected the issue and I applied our warranty due to missing the issue on prior service. No water connections to unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Gatesville, TX 76528
Jonathan M
Job Details: 04/01/2024
"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that they had defrost the unit after they initially called in and have plugged in two days ago to get the unit running. I found temperatures in the freezer at 0?F in the refrigerator at 38?F. I gained access to the control and checked all thermistors. I found the defrost sensor at 25.7 K ohms (-4?F), the freezer thermistor at 22.9 k ohms (1?F), and the refrigerator thermistor reading 7.5 k ohms (38?F). I found the defrost heater registering 89.9 ohms of resistance indicating a good circuit. I called Whirlpool Techline and spoke to Robert SR# 7738013150. He buys the all the individual components seem to be within range and that his natural inclination would have been to replace the control. However, because we have already done that, he wouldnt throw another one at it. He advised that because of the ongoing issue and the fact that we have replaced everything in the circuit to fix this without an actual fix, he would send the unit for lead review. He advised to make no repairs at this time. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78722
Ryan B
Job Details: 04/01/2024
Arrived on site to inspect unit for leaking from underneath while running. Upon closer inspection found valves had failed error code f8e1. Unit is double stacked will need 2nd man to replace valves. Office to reschedule. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 04/01/2024
"KRSF505ESS01 Arrived to inspect cooling issues and icing. I found the RC at 50 in the upper part and 17 in the lower. The FC was -4. I found the RC evaporator blocked with frost, stopping airflow and creating the uneven temperatures. I removed the frost and tested. The FC door would not seal due to an ill-fitting gasket and deformed lower mullion, I adjusted the mullion and door and after adjustment, I was able to get it to seal. I had to leave foil tape at the top of the door to hold it closed to allow enough time to re-bed the gasket. I attempted to contact the customer to advise and there was no answer. I will follow up with the customer on the following day. No leaks observed during service."
We serviced a
MAYTAG DRYER
Model MED9700SQ0
Near Killeen, TX 76542
Sterling
Job Details: 04/01/2024
"On arrival verified complaint of unit not running. Unit powers on but just sits there. Spun drum by hand and found belt disconnected or broken. Replaced repair kit and ran unit, unit now heats and runs. Unit is now working. Job complete."
We serviced a
WHIRLPOOL DRYER
Model wed4850hw0
Near Manor, TX 78653
Scott
Job Details: 04/01/2024
Apt 7106Arrived on site for dryer tumbling but not heating . Found high limit had failed . Replaced thermostat with truck stock ( part 279816 cutoff kit ) . Unit is now heating properly . Did recommended cleaning vents to exterior with maintenance dept. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Pflugerville, TX 78660
Scott
Job Details: 04/01/2024
Arrived on site for temp issues . Customer isnt having temp issues . Unit is not dispensing any water . Valve is coming on but just making loud thunk. Dispenser line is not frozen . Ordering valve . No water leaks detected at time of service. Call to set return . ; ordrng 1 W11645245 (Valve) and 1 W11162041 (Filter housing)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Austin, TX 78748
Tim M
Job Details: 04/01/2024
"Arrived on site to test unit for broken door switch. Tested unit found door switch is not the issue. Door itself is not shutting all the way and staying shut. Will need to order door hinge assembly and inner door hinge as precautionary. Ordering parts, rescheduled for 04/12.; ordrng 2 W11568982 (Inner door hinge)s and 2 W11116025 (Door hinge assembly)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Round Rock, TX 78665
Wesley
Job Details: 04/01/2024
Arrived onsite for no wash function and found bad motor. Replaced sump and motor. Unit is now operating as designed.d all checks good.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Cedar Creek, TX 78612
Joe Z
Job Details: 04/01/2024
"Arrived on site for makes lots of noise during spin . Upon arrival, customer played video of sound. I Ran a rinse and spin cycle to duplicate the sound. . Unit begins to fill then agitates correctly. Unit begins spinning correctly. Unit begins spinning at at higher speed correctly. During highest spin, beginning to hear a squeaking noise coming from bottom of unit. Remove rotor and inspected lower components. Found the slider has failed. Replaced slider and test unit. Noise issues still occur. Need to replace gearcase and clutch. During disassembly. The wash plate is seized on to the shaft. Had to break wash plate. Then could not remove basket from shaft. Had to use numerous ways to finally get basket off. Replaced gearcase , and clutch. During installation of basket, the basket will not slide on to new shaft tried my attempts. Contacted SW for assistance. Recommend replacement of new basket. Ordering basket and returning with another gearcase. Was not able to reinstall all parts. Parts including new wash plate were left in basket. Office to reschedule ; ordrng 1 W10811960 (Basket) and 1 W11393685 (Gearcase.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Austin, TX 78722
Ryan B
Job Details: 04/01/2024
"Arrived on site to replace led modules due to service pointer matching serial number. Replaced Fay,Ty lights and made sure unit was operating as designed. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78741
Ryan B
Job Details: 04/01/2024
"Arrived on site to inspect unit for sound issues. Replaced motor, and blower wheel, new blower wheel kept falling off. Called tech line per tech line the blower wheel has been having issues with over half of the ones released, recommended getting blower wheel from Plainfield. SR#7738793870; ordrng 1 Wp697772 (Blower wheel) and 1 Motor (W11364931)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Smithville, TX 78957
Joe Z
Job Details: 04/01/2024
"Arrived on site for light not operating. Upon arrival, found light operates just does not turn off. Need to replace control. Replaced control and test unit. Unit is now operating as designed Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Austin, TX 78747
Ryan B
Job Details: 04/01/2024
Arrived on site to inspect unit for gas smell during preheat. Upon closer inspection found both sides of bake burner igniting. Customer stated gas smell only present during middle of preheat. Preheated unit found smell dissipated after 250. Confirmed element is cycling on and off properly. Che led gas line and connections to confirm no leaks present with bubble solutions. No leaks present at this time. Unit is running as intended. Job complete
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Austin, TX 78717
Paul
Job Details: 04/01/2024
Arrived onsite for a no heat dryer. I found the heating element open. I found the chassis full of lint. I vacuumed the chassis and replaced the element. I tested the dryer and found it working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Copperas Cove, TX 76522
Sterling
Job Details: 04/01/2024
"On arrival verified complaint of noise. Noise is blower wheel or rollers. Also found ui damaged from steam. Steam is from unit not venting. Ran vent test and it doesnt activate the meter. Really bad vent. Recommend ui, blower, and repair kit. Rescheduled for 4/9; ordrng 1 W11384512 (Ui)"
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS05
Near Austin, TX 78729
Paul
Job Details: 03/28/2024
Arrived onsite for a cooktop that a piece under the knob is loose. I found the bezel under the front center knob had come loose. I cleaned the cooktop surface and attached a new bezel on it. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS05
Near Austin, TX 78703
Luis
Job Details: 03/28/2024
"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Burnet, TX 78611
Gerry C
Job Details: 03/28/2024
"WTW5057LW0 Arrived to inspect non-operation. The customer advised after starting a cycle the machine would just advance to cycle completion. I found no stored errors and within service test mode, rotation was in a single direction only and thee was no spin. Inspection of the motor area revealed the harness had failed at the capacitor. I was able to repair the issue and the. Recalibrate and test. All functions resumed and the washer operated as designed. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Canyon Lake, TX 78132
Andrew
Job Details: 03/28/2024
Arrived on site to test unit for doors not level and sliding out when opening doors. Leveled unit and adjusted doors to height level. Recommend placing nonslip pads by front two wheels to prevent unit from being able to slide on tile. Unit working as designed. Advised customer to contact whirlpool for missing shelves. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Andice, TX 78628
Maurice R
Job Details: 03/28/2024
"Arrived onsite for oven door glass shattered. On inspection the inner glass was shattered and all the place. The Freon glass was barely hang on, removed the door took it apart and cleaned all the glass out of the door and the oven. Will return with the inner glass. ; schdld next appmnt for 3/29 FRI PM"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Hutto, TX 78634
Wesley
Job Details: 03/28/2024
Arrived onsite for condensation concern. Adjusted mullion statuses to %100 operation in diagnostics. Advised that a little moisture on top of the freezer seal is normal as that is the transfer point when the seal is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Canyon Lake, TX 78130
Andrew
Job Details: 03/28/2024
Arrived on site to test unit for leaking. Ran multiple diagnostics with no signs of leaking. Unit is currently working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Cedar Park, TX 78613
Miguel
Job Details: 03/28/2024
"Arrived,on site for icemaker not working. Unit was not working for 2 weeks but started making ice last night. Bucket does not come out for inspection. Found door gasket is torn. Will need to thaw refrigerator so bucket can be replaced along with gasket. Will bring new valve and icemaker as well.reset for thurs. Advised to thaw night before. ; ordrng 1 W11185686 (Ice bucket) and 1 W10830274 (Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM04
Near Austin, TX 78753
Joe Z
Job Details: 03/28/2024
Arrived on site to replace rc door. Replaced door. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Austin, TX 78731
Paul
Job Details: 03/28/2024
Arrived onsite for a refrigerator that is not dispensing ice again. I found the auger motor turning the shaft but the auger in the bucket wasnt moving. I tried another shaft but had the same results. After further inspection I found the door over foamed causing the motor housing to push out of the door. I took photos and sent them to Andrew with techline SR# 7738776592. The door will need to be replaced. Ordering W11633382 door. Office to RS.; ordrng 1 W11633382 (Door)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Leander, TX 78641
Miguel
Job Details: 03/28/2024
Arrived on site for dryer not turning on. Confirmed voltage to dryer is good. Control board has normal flash. Removed control panel. Verified 12 v from rd-bk. Reconnected and got F6E1. Replaced control panel. Verified operation. Call complete. 1 year warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Canyon Lake, TX 78132
Andrew
Job Details: 03/28/2024
Arrived on site to test unit for acting erratic and not cooling properly. Found UI is acting erratic by not responding and causing lights to flicker when options are being selected. Also found compressor barely running and pulling .3 amps. Recommend compressor and UI replacement. Needing 2hrs in return visit. Unit is r600a. Office to reschedule. ; ordrng 1 W11686820 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JB0
Near Austin, TX 78724
Scott
Job Details: 03/28/2024
Arrived on site for front left dual burner not heating . Found element had shorted and shorted switch out as well. Replaced element and switch . Checked all burners . All checked normal. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Austin, TX 78749
Ryan B
Job Details: 03/28/2024
"Arrived on site to inspect unit for not dispensing ice, upon closer inspection found auger motor was cross threaded. Replaced divider, auger motor, and impeller. Tested unit unit, is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC2
Near Austin, TX 78749
Ryan B
Job Details: 03/28/2024
Arron site to inspect unit for not agitating. Upon closer inspection found gear case and surrounding components severely encased in soap or some other contaminates. Replaced stator clutch and gear case due to signs of failing. Ran diagnostic cycle and notice basket jumping significantly found holes not punched through. Will order new tub and return. W11178227 Office to reschedule. ; ordrng 1 W11178227 (Tub)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Pflugerville, TX 78660
Matthew
Job Details: 03/28/2024
Arrived on site for unit needing blower wheel and motor replacement. Disassembled and replaced motor and blower. While reassembling noticed belt was worn down. Used truck stock belt 661570V to replace. Reassembled and tested. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Kyle, TX 78640
Leonardo
Job Details: 03/28/2024
Arrived on site to test unit for unit not drying. Test unit and found unit drying correctly. Advised customer to use rinse aid. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Burnet, TX 78611
Gerry C
Job Details: 03/28/2024
"KRFC704FPS06 Arrived to inspect temperature issues. Initially, the unit appeared to mimic the prior machine that was replaced, with massive temperature swings. After it fully cooled and settled for several days, the customer advised it did appear to be operating near normal. The installation required significant adjustment as the top of the machine was approximately one inch forward from the bottom and the doors were not aligned. The FC measured -10 and the RC was 34. The FC was set at 0 and the RC was at set at 33. The following six hour temperatures were stored: Max 23-75, 24-75, 25-75, 26-73. Average 28-33, 29-2, 30-32, 31-20. Minimum 33-32, 34- -14, 35-27, 36- -9. The sealed system was working as designed and all fans were operable. I contacted the MFG tech assist line and reported my findings. Tech Butch, file #7738778364. The tech recommended continual operation and for the customer to contact if there are further issues. No leaks observed during service."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Canyon Lake, TX 78132
Andrew
Job Details: 03/28/2024
Arrived on site to test unit for simmer flames too low. Adjusted flames to recommended. Unit now working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Temple, TX 76502
Sterling
Job Details: 03/28/2024
On arrival verified complaint of lights are dim and flashing. Found drawer ui is wet and harness is damaged in door and in the rail. Advised customer of the disclaimer for 5 doors. Unit will need to have door replaced and harness as well as led light kit. Further diag will need to be done once that is finished. Office to reschedule ; ordrng 1 W10815668 (RC left drawer door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Austin, TX 78749
Ryan B
Job Details: 03/28/2024
Arrived on site to inspect unit for not draining completely. Upon closer inspection found the actual complain is water comes into unit while not running and makes the unit smell. Will need to order valve and return W11684258. Rescheduled for 4/5/24; ordrng 1 W11684258 (Valve)
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL03
Near Kingsland, TX 78639
Gerry C
Job Details: 03/28/2024
JMW2430LL03 Arrived to inspect door issue. I found the inner glass had shattered and I removed and replaced. The unit operated as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Elgin, TX 78621
Joe Z
Job Details: 03/28/2024
"Arrived on site for scratched door. Upon arrival,inspected unit and top right of side of RC door is scratched. Need to replace door. Ordering badge and door. Office to reschedule ; ordrng 1 W10884773 (Badge) and 1 W11258450 (RC door)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near San Marcos, TX 78666
Tim M
Job Details: 03/28/2024
"Arrived on site to test unit for noise during spin. Upon taking unit apart and inspecting, found a strip of metal from clothing under garment in between tub and basket. Removed and tested, unit is now running as designed, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78758
Scott
Job Details: 03/28/2024
"Arrived on site ,replaced sump and motor . Ran diagnostics. All checked normal. No water leaks detected at time of service . Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW06
Near Kingsland, TX 78639
Gerry C
Job Details: 03/28/2024
"WZF34X20DW06 Arrived to inspect cooling issue. I found very little heat at the high side discharge and the evaporator was only just below surrounding temperatures. The lower unit area showed no signs of UV dye, but the front left of the machine had an oily spot on the air guid under the condenser. Upon closer inspection, dye was found and I disassembled. There was a clear rupture at the top rung and I repaired the area. Vacuuming and holding at 380 microns, I charged with the MFG calculated refrigerant charge and tested. Cooling resumed and the unit operated as designed. No water connections present."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Waco, TX 76710
Jonathan M
Job Details: 03/28/2024
Arrived on site for a dryer that has a broken part. Inspected unit and work area. I found the door switch broken. When I hadnt replaced the door switch and test at the unit. The unit is working and operating as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Leander, TX 78641
Miguel
Job Details: 03/28/2024
Arrived on site for dishwasher not cleaning. Entered diagnostics. Found f4e3. Confirmed wash motor is not turning. Replaced motor assembly. Verified operation. No leaks. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Hillsboro, TX 76645
Jonathan M
Job Details: 03/28/2024
"Arrived on site for a refrigerator that is not dispensing crushed ice. Inspected unit and work area. The customer advised that the unit does dispense both crushed and cubed ice, but that when she is dispensing cube dice, she still gets ice shavings in her cup. I tested both crushed and cubed ice dispensing, and found the unit working and operating as designed. I checked the ice bin and found the top layer of ice was perfect but she was having some ice clumping toward the bottom of her ice container. I asked the customer if they use a lot of ice and she advised that she does on certain days but doesnt for the rest of the week. I explain to the customer that if she is not using ice consistently, she will have ice that will clump due to her, going in and out of the freezer and causing the ice to sweat and refreeze. I advise this will cause clumping of her ice and that if shes not using, a whole bucket of ice a week, she may end up having this issue from time to time. I did advise us as normal operation and the unit is working an operating as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Buda, TX 78610
Luis
Job Details: 03/28/2024
"Arrived on site for water leaking. Tested icemaker during fill found water leaking between fill tube and extension,added sealer around extension and fill tube,ran fill test passed no leaks"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Georgetown, TX 78633
David Z
Job Details: 03/28/2024
"Arrived on site to diagnose dishwasher not running. Checked errors and foubd F9E2, F8E4, F8E1. Found float switch tripped due to suds in tray. Found excessive suds in the tub, customer likely had contaminated unit with dawn. They are also now on a water softener. Advised to change to liquid to reduce soap amounts, since the pods they used looked large and may be oversudsing. Checked for leaks and found none present. Cleared out bubbles. Unit now working properly. Repair completed."
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Round Rock, TX 78665
Wesley
Job Details: 03/28/2024
Arrived onsite and found unit operating with failed draining function f901. Was able to clear the drain trap to repair. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Pflugerville, TX 78660
Wesley
Job Details: 03/28/2024
Arrived onsite and tested function for off balance complaints and found everything is in good working order. Advised on loading to correct. All checks good.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Uhland, TX 78640
Tim M
Job Details: 03/28/2024
"Arrived on site to test unit for noise during spin. Tested unit found that unit will need a gearcase replacement and actuator, belt, and splutch as precautionary. Replaced parts and tested, unit is now running as designed, no leaks detected, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Austin, TX 78750
Paul
Job Details: 03/28/2024
"Arrived onsite for a refrigerator not cooling at all and nothing will turn on. I inspected the deli control and found the power harness corroded up and the pin on the control for the black wire broken off in the molex connector. I disconnected the harness and still had nothing turning on. I accessed the power supply and the main control and didnt have voltage to either one. I used my voltage pin to test the power cord and when I touched the cord the refrigerator powered up. I found the plug partially pulled out of the outlet and it would not push in the outlet correctly. I explained to the customer that the outlet will need to be replaced along with the deli control and the deli door. Ordering W10815669 door, parts authorization, and marking the deli control as UORV. Office to RS.; ordrng 1 W10815669 (Door) and 1 Partsauthorization (Parts authorization)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78754
Matthew
Job Details: 03/28/2024
"Arrived on site to replace faulty basket in suspension. Upon arrival started disassembly and found many more issues with the unit. The wash plate is seized to the gear case shaft, the belt has been shredded on the cam and belt guard and the cabinet itself is damaged underneath not allowing the cabinet to sit flush. Will need to order Wash plate, gearcase, hub, belt and cabinet with feet. Requesting 2 hr. Office to reschedule ; ordrng 1 W10596395 (Cabinet) and 1 W11213957 (Feet) and 1 W10919191 (Washplate) and 1 W10528947 (Hub) and 1 W11611297 (Belt) and 1 W11409708 (Guard) and 1 W11454372 (Gearcase) and 1 2hr (2 hr)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78628
Maurice R
Job Details: 03/28/2024
"Arrived onsite for MW light not working. On inspection found error F6E8. Was installing bulb when the bulb broke, ordering new bulb and ui for unit. ; ordrng 1 W11600634 (Ui) and 1 W10886919 (Bulb)"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Austin, TX 78729
Paul
Job Details: 03/28/2024
Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the cam and the actuator. I tested the washer and it completed the service cycle working as designed. I also corrected the cold water line at the valve. I found it dripping very slowly because it was cross threaded when the hoses were installed. There were no other water leaks present at the time of service. Call complete.
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Austin, TX 78731
Scott
Job Details: 03/28/2024
Arrived on site replaced sensor and control . Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Temple, TX 76502
Sterling
Job Details: 03/28/2024
On arrival verified complaint of unit missing a part. Found red retainer for third rack is busted. Ordering 1x W11573754. Rescheduled for 4/4; schdld next appmnt for 4/4 THU !
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Elgin, TX 78621
Joe Z
Job Details: 03/28/2024
"Arrived on site for vibration noise. Upon arrival test unit and found unit is too close, tightly fit to right side of cabinet and makes the noise. The noise goes away if microwave outer wrap is slightly gapped manually. Spoke with the build and will have unit mounted/ installed correctly. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS01
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/28/2024
Arrived onsite for oven door glass broken. On inspection the front glass was shattered and the inner cover was bent by the hinges and missing porcelain. Installed new front glass and the inner cover. The door is operating as designed from the factory.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Buda, TX 78610
Luis
Job Details: 03/28/2024
"Arrived on site. Found sediment in system flushed system,removed icemaker cleared and cleaned icemaker ran harvest test passed ran fill test passed clean water entering icemaker and dispensing. Informed customer whirlpool doesnt cover water filters"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Braunfels, TX 78132
Andrew
Job Details: 03/28/2024
"Arrived on site to test unit for dispenser broken. Found dispenser door is damaged. Replaced damaged dispenser, unit now working as designed. Found no pinched or clamped lines. No leaks detected at this time. Job complete."
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Buda, TX 78610
Leonardo
Job Details: 03/28/2024
Arrived on site to replace console. Replaced console test unit and unit still giving error code. Called Techline and ran test with Techline and found and control board. Ordering new board rescheduled for Friday 4/5 SR#7738776653; ordrng 1 W11620692 (Control board)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Austin, TX 78744
Ryan B
Job Details: 03/28/2024
"Arrived on site to inspect unit for not spinning water out of clothes, as well as moving around a lot. Upon closer inspection found sections of tub with holes not punched through and more areas where hole wasnt punched entirely through. Ran diagnostic cycle to confirm all components were activating as designed, unit drained agitated and spun as designed. Before diagnostic cycle leveled and raised legs however in diagnostic cycle it still shook excessively. Will need to order new tub W11513243 and return. Also found belt slipping on splutch assembly. Office to reschedule. ; ordrng 1 W11513243 (Tub)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW0
Near Elgin, TX 78621
Joe Z
Job Details: 03/28/2024
"Arrived on site for dented top. Upon arrival, inspected unit and found lid hinge bearings have failed. Need to replace top of unit and hinge bearings Ordering bearings and returning with top; ordrng 2 WP21258 (Bearing)s"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near New Braunfels, TX 78130
Tim M
Job Details: 03/28/2024
"Arrived on site to test unit for short cycling. Customer stated unit would not be able to be put in cycle and an F2E1 error code would pop up. Other times it would stop mid cycle. Due to error code and intermittent behavior, replaced UI. Tested unit, unit is running as designed. Advised to customer to connect unit to wifi in order to get updates through the app. Also advised to monitor and if issue persists to contact office. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Bastrop, TX 78602
Leonardo
Job Details: 03/28/2024
Arrived on site to test unit for oven n out getting to temp. Found average temps to low. Will order both sensor and boards. ; ordrng 1 Wp7430p044-60 (Sensor)
We serviced a
WHIRLPOOL WASHER
Model wtw8127lc1
Near Leander, TX 78641
Miguel
Job Details: 03/28/2024
"Arrived on site for washer with broken agitator. Found washplate broke so it doesnt hold agitator, diagnostics shows f0e3, f7e9, f0e7, f0e5. Passes bounce test. Reset and found all components working. Replaced washplate and agitator. Call complete. Advised customer no to overfill washer."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Round Rock, TX 78681
Miguel
Job Details: 03/28/2024
"Arrived onsite for defective display. Found display is no legible with the digits showing, replaced console. Ran diagnostics. No errors. All components passed test. No leaks. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model Jffcc72ehl03
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/28/2024
Arrived onsite for refrigerator RC frosting. Customer said he set the defrost to ever 8 hours and it has help with the frosting. I found that the gasket on the right door is torn but not seeing in air gaps. Going to order new gasket and I ordered an another IM for the customer. Im returning a few parts just in case the 8 hour defrost doesnt fix the issue. No water detected during service. ; ordrng 1 W10917313 (Gasket) and 1 W11557002 (Ice maker)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near New Braunfels, TX 78132
Andrew
Job Details: 03/28/2024
Arrived on site to test unit for leaking. Found element bushing are worn causing leak. Recommend element and sump replacement as leak is directly above and onto wash motor. Scheduled for 04/05. ; ordrng 1 W11537778 (Heater)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Pflugerville, TX 78660
Wesley
Job Details: 03/28/2024
Arrived onsite for oven not heating and found product outlet miswired all voltage present but wired to wrong prongs. Not neutral. Advised management of findings.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Leander, TX 78641
Miguel
Job Details: 03/28/2024
"Arrived on site for microwave creating moisture or condensation. Customer also says internal microwave wall get very cold if home is cold. Confirmed this condensation occurs. Seems like door is not sealing, ordering door. Advised office will call to,schedule. ; ordrng 1 W11173813 (Door)"
We serviced a
JENN-AIR RANGE
Model JGS1450ML0
Near Georgetown, TX 78633
Lou
Job Details: 03/28/2024
"Arrived on site to inspect range oven not heating and cooktop burner not igniting. Upon further inspection, I tested the cooktop burners and found the front left burner is not igniting properly and causing a large flame when it does ignite. I adjusted the burner head and retested several times and it continues to fail. I removed and replaced the burner head and retested and same results. I adjusted the burner head and retested and it is operating properly. I tested the oven Bake and found the ignitor is not igniting the burner properly. I gained access to the burner and ignitor and retested and found the ignitor has warped slightly and the arc is not making good contact. I am ordering the Bake ignitor and scheduled return service for 04/04/24. No gas leaks detected during service.; ordrng 1 WPW10324262 (Bake ignitor) and 2 W11233072 (Screw)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78703
Scott
Job Details: 03/28/2024
"Arrived on site for agitator broken off ran diagnostics,no error codes . Tightened Down spanner nut . Replaced agitator. Ran calibration and diagnostic wash test . All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM07
Near Georgetown, TX 78628
Lou
Job Details: 03/28/2024
"Arrived on site to inspect refrigerator fresh foods door (RC) damage. Upon further inspection, I found a small dent in the upper middle area of the right RC door (photo). The contractor/builder provided a door and nameplate and I removed and replaced the right RC door and tested operations. Unit is operating as designed and the door is sealing properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Georgetown, TX 78633
Lou
Job Details: 03/28/2024
"Arrived on site to inspect microwave door damage. Upon further inspection, I found a piece of tape indicating where the damage on the microwave door was located. It was a very small dent (photo). I removed and replaced the door and tested the unit and it is operating as designed. Job completed."