Local Reviews
Powered by Fluid LOCALDishwasher fix under warranty
Amit - Austin, TX
Came on time, fixed appliance hassle-free.
Great service
Florin - Cedar Park, TX
The service technician came in ,did a great job and left . Can’t ask for more then that . Very satisfied.
Wondered service
Elizabeth - Austin, TX
It was easy to schedule my appointment online. I received an email with a service time window and then another email with an adjusted service time window. The repairmen called when they were on their way. The guys were friendly and professional; they explained what was wrong with my dryer and how they would repair it. They even suggested I contact my HOA about a vent cleaning. I did so and the HOA took care of it for me.
Louis
Louis - Cedar Park, TX
Outstanding
Appliance (refrigerator repair)
Buene - Cedar Park, TX
The repairman was professional and fixed the problem. The phone calls and the pictures I sent in advance prepared him for the problem. They required a lot of information before he come to fix the frig
Dryer fixed
Randall - Austin, TX
Tech called to tell me when he would arrive, was on time, fixed it quickly
Good ,But
Stanley - Austin, TX
The person who came to repair a broken button on my dishwasher came on time was polite and quick. But after he left I found the door to the dishwasher made an awful cracking sound when you closed it. I called about this issue and they sent out the original repair guy and his supervisor a few days later. I was not there on the second visit, but my wife was. The guy who originally fixed the button denied he did anything to the door. Lucky my wife saw him with the door off and called him out on this. Evidently the door had a screw come off . The repair tried to say he didn't do anything to the door but my wife disappointed that the repair guy tried to weasel out of his mistake, He was messing with the wrong person. My wife is no pushover and they fixed it right. No charge.
I think this service man finally fixed the problem
Debra - Austin, TX
I have had several issues with this appliance over the last 3 years. I have more faith with this repair person and have high hopes that the issue is fixed.
Cliff was awesome!
Amanda - Elgin, TX
Great service
Susie - Wimberley, TX
Good Job, James
Russell - Burnet, TX
Appreciate your cleanliness (booties). You quickly found the problem and showed me the burnt/fused switch after replacement.
Everyone from your company I have ever had any contact with has been outstanding, thank you!
Bruno - Austin, TX
Fantastic Service
Nicole - Pflugerville, TX
Great All Around
Cody - Round Rock, TX
FANTASTIC !!!
Kevin - Austin, TX
On time - Friendly - Knowledgeable
Great People
Kevin - Austin, TX
Rick
Pace - Hutto, TX
All handled on line or with text. Easy communication. Showed up on time. Polite when I say them in person.
Great service
Anna - Killeen, TX
Great customer service!
Stephen - Round Rock, TX
Johnathan did an excellent job checking out our new oven. He is very knowledgable and gave us some great tips when using the oven. I would definitely recommend them for any appliance services.
Awesome service very professional
Aaron - Cedar Park, TX
Lou was fantastic!
Great service very courteous everything went great.
Larry - Horseshoe Bay, TX
Great repairman Wes!
Lynn - Austin, TX
Wes was brilliant, careful, and deft in repairing our KitchenAid oven and range.
Great communication
Beverly - The Hills, TX
Top notch
Super satisfactory service.
Louise - Manor, TX
Delightful technician. Very thorough.
Quick and thorough visit.
Melody - Lakeway, TX
The scheduler was very sweet and helpful, and the technician was very thorough and fixed everything very quickly, and with no problems. All in all, a very good experience.
Very happy
Art - San Marcos, TX
Great job. Fixed the dishwasher
Irv
"Barenblat - Georgetown, TX
Great service
Amazing Work, Blazing Fast Service
Beverly - Austin, TX
Tyler came in, assessed the problem in minutes, and repaired the problem in minutes. Super nice and personable. My dog wanted to leave with him. 😊 And obviously highly skilled.
Joseph was exceptional
Rachel - Pflugerville, TX
Very good
John
John - San Marcos, TX
Great Service
Monty - Cedar Park, TX
Fast, professional, personal service
Steven
Steven - Georgetown, TX
Was a great experience. They were extremely friendly and fixed our freezer quickly. Would definitely recommend.
Oscar
Oscar - Kyle, TX
On time, professional, and resolved the issue quickly.
Great
James - Driftwood, TX
Cj
Chrissy - Austin, TX
Tyler was friendly and fixed my problem. You need shorter service windows so your customers aren't stuck home.
Quick work, informative
Griff - Austin, TX
Freezer was frosting in epic proportions. Looked like a blizzard in there. Tech came in and informed me that warm air getting in was the only cause. Also spent time educating me on how to properly close the freezer in case it skips a “tooth” on the track, and to check for the seal. Gave me recommendations and cleared out a good amount of the ice buildup. Great customer service.
Great service awesome service person!
John - Lockhart, TX
The tech was one of the best that i have seen. I am a estimator for a electric business that does 10+ million a year in sales and i would love to have a crew like him. I do not know what you pay this man but i would have him above the pay scale for tech's just so i would keep him at my shop. Thanks for what he did and i will let everyone i can know about y'all.
Excellent Customer Servce
John - Austin, TX
Automated phone message told me when to expect the service technician and the tech called me and told me when he was on his way. Tech was friendly and professional. Would definitely recommend.
Professional
Brian - Hutto, TX
Very thorough
Gloria - Horseshoe Bay, TX
Fixed it!
Good job
Lynett - Kingsland, TX
The problem was fixed with in minutes. Great technician
Jacob - Kingsland, TX
Good professional servicr
great service
Dlane - Austin, TX
Paul fixed the noise in my refrigerator and was very professional and considerate of my perspective. I give him top rating and the service top rating.
Great Service!
Edith - Leander, TX
I am very satisfied with the Express Appliances service. The technician was very professional. I liked their reminders about the appointments and they were always on time. Great customer service!
Great and prompt service
Michael - Liberty Hill, TX
Jonathan did a great job. He was fast and efficient. Very courteous and respectable.
Excellent Service
Mark - Austin, TX
Great service
Linda - Round Rock, TX
Very good. Al got right to work and solved the problem.
Great
Patrick - Georgetown, TX
The work Was completely quickly and he was very polite and concerned for the home as whole we appreciate y’all help
Great service!
Gary &Jarri - New Braunfels, TX
Exceptional service
Patricia - Burnet, TX
Will never use anyone else!! James was very nice and professional Johnathan was also very professional as was Dillon
Terrific service!
Kathy - Round Rock, TX
From the initial scheduling of the appointment until we received the invoice for the completed work, the entire process was professional, efficient and reliable. We will continue to use Appliance Express for our appliance needs.
Fast, friendly, courteous!
Michelle - Lockhart, TX
Awesome
Jan - Austin, TX
Fast & Friendly Service
Autumn - Austin, TX
Great service person but the required time frame being a 4 hour window is extremely inconvenient. A 2 hour window would be much more tolerable.
Awesome service and very professional
Kristy - Copperas Cove, TX
Awesome service and very professional. I would recommend them wholeheartedly
Very informative and professional
Joey - Georgetown, TX
Great Service
Tony - Leander, TX
Highly Dissatisfied
Cindy - Austin, TX
My new dryer did not work properly within a few days of delivery. The service technician stated that it was more than likely electrical due to the age of the home. The dryer still would not work after the service team left. Upon pulling my dryer out to unplug it as recommended by the team, I found that they had put a hole through the wall and pushed the vent out the exterior of the home. I am still awaiting a response on fixing the damage to the building.
Great Service
Anna - Austin, TX
Joesph was great and I learned so much about my dishwasher. I am a first time home owner and had no idea how that thing worked. He was super patient and was great with my dogs. I will definitely use him next time.
Satisfaction under review
Judy - New Braunfels, TX
I have not used my dishwasher since the "repair". I questioned the repair but repair guys assured me it was done correctly. I know it's not. Guaranteed next time I use it I will be calling them back.
Quoted on price and charged another
Stanley - Harker Heights, TX
Quoted price for two items to be repaired. only repaired one but price was much higher than what was quoted for two. Gave me appt for wed, sept 10th. Showed up Sept 11th.
Good Fridge Service
Anh - Austin, TX
Appliance Express was very helpful in getting some non-functioning components in my fridge replaced. They were very good about being prompt and getting the work done in a timely manner. The only negative is a screen panel they replaced is different than the original. Visually it is now juxtaposing the other panels on the fridge.
Robert
Robert - Buda, TX
Great service
Jean - Austin, TX
Great service. Very respectful and professional.
Excellent service and customer friendly!
Carlos - San Marcos, TX
The service personnel arrived just as scheduled. Both of the technicians performed a complete diagnostic test of the appliance (washer). They then thoroughly informed us how the washer was designed to function and answered all of our questions. They were extremely knowledgeable regarding the mechanics and even went through the control settings to explain how they are interactive. Color us impressed!
Wonderful, quick service!
Katherine - Austin, TX
Andy was polite & thorough.
Excellent Service
David - Belton, TX
Al was courteous and knowledgeable, quickly diagnosing the problem with our refrigerator and efficiently repairing it. The price was right - no cost, since it was still under warranty.
Great Techs, just takes along time to get in parts
Dianne - Austin, TX
Great service
Bill - Austin, TX
Technician was very polite and professional. He immediately identified the problem, explained everything to me and repaired the dishwasher in a timely manner.
Wanda
Wanda - Elgin, TX
Great service and brought correct stuff to fix refrigerator the 1st time
Jim
James - New Braunfels, TX
The technician was very friendly and helpful.
Srini
Srinivas - Leander, TX
Gregg Review
Gregg - Bertram, TX
excellent, efficient service.
Horace - Georgetown, TX
Appliance Express id the best choice for in home appliance repairs.
xx
Marcia - Spicewood, TX
Service call
Rebecca - Liberty Hill, TX
I was not home when repair was done. My husband said he was nice and fast. Would choose again.
Great Overall Service!
Janelle - Austin, TX
Tyler was super helpful - fixed the washing machine quickly and shared tips on how to keep it functioning well.
Courteous and Knowledgeable
Debbie - Horseshoe Bay, TX
Will call again if We need any repairs
Great service
Dustin - Round Rock, TX
Really nice repairmen.
Great customer service
Ted - Leander, TX
I had a problem with my wall oven, my Tech Lou arrived and was very courteous, Lou explained what was wrong with my unit and what I could do in the future to possibly prevent it from happening again. He was very patient in answering my questions and did so as to I could understand. I was very pleased with his professionalism and customer service, thank you Lou.
Tim
Timothy - New Braunfels, TX
The service attendant was professional and efficient.
Very satisfied with technician
Olivia - Austin, TX
Great service
Great Service!
Dane - Austin, TX
Lou/ Appliance Express were the second repairman/ company I used to fix my washer. The first repairman/ company quit trying to fix it because there was no error code shown by the washing machine. Lou came out and fixed it on the first visit. The other repairman came out three times and resolved nothing.
Fast friendly service
Kristen - Austin, TX
The Appliance Express team was friendly. We live a bit outside of town, so the scheduling windows of our service were a bit large (don't blame AE for that).
Great Service
Daniel - Leander, TX
Very professionally handled from start to finish!
Great service
Christian - Austin, TX
Service was prompt and professional!
Michele - Leander, TX
Our technician, Lou, was fantastic. Took the time to explain everything to me. Thank you!
Great work!
Benjamin - Austin, TX
Andy was great and diagnosed and fixed the issue.
Great service. Very pleasurable
Art - Austin, TX
Would welcome him bsck
Great service
Ray - Burnet, TX
Efficient & Knowledgeable
Laura - Austin, TX
Scott understood the problem, arrived with the appropriate parts, and quickly and easily fixed our dishwasher.
Excellent service
Kevin - Austin, TX
On Time, easy to communicate with and prepared . Textbook excellence .
Review
Krishna - Cedar Park, TX
Great work!
Kelly - Georgetown, TX
I appreciated the prompt, professional service
Great service!
Jeffrey - San Marcos, TX
Repair was quick and easy for him. Thank you
Kenneth - Troy, TX
This was second time out, but was pleased with service. It is funny that the ( deflector ) not sure if that is the proper name has to be just right spot for it to work when it is same all the way around. Just has a sweet spot. I just didn't want something to blow up.
Excellent Service
Thomas - Kyle, TX
Kevin was early than the designated appt time and resolved my problem. He answered my questions.
great service
Brenda - Leander, TX
nice and informational
Great service
Bruce - Spicewood, TX
Great Service
Kevin - Pflugerville, TX
Wesley fixed the problem with our appliance in less than 30 minutes.
Excellent service
Rita - Round Rock, TX
Mr. Al Rhoden quickly diagnosed and fixed our refrigerator issue! Al was very personable, professional and knowledgeable.
Great service every time
Terry - Manor, TX
Jospeh was very helpful and knowledgeable about the products ,
Great service
Olga - Manor, TX
Very professional and knowledgeable
Whirlpool dishwasher wasn't heating water.
Frank - Marion, TX
Kevin explained the problem succinctly.
Mr Z
Richard - Harker Heights, TX
Awesome tect with Al
thanks
Tina - Copperas Cove, TX
Microwave range light switch broken
Rick - Austin, TX
Leo came and quickly replaced the switch circuit board, which was covered by 1-year warranty. I'm still concerned by how tightly the bulb fits against the glass cover.
Efficient and Friendly Service!
David - Austin, TX
Wes was very professional and courteous. He discovered the problem with my ice maker quickly and made the repair efficiently.
Refrigerator Control Panel Repair
Mark - Round Rock, TX
Appliance Express guys did a great job. Fixed the problem by replacing the faulty control panel and explained what they were doing clearly. Finished in less than 20 minutes. Great job.
Lou was fantastic, came in knew what to look for and had my appliance back in order quickly
Paul - Leander, TX
Had a great experience
Professional Service!
Bruce - Hutto, TX
This was great service. Scheduling and communication prior to Mr. Clif Leatherwood coming out was very organized and professional. Clif knew exactly what the issue was with my refrigerator. Quickly replaced the part and all is well. Very pleased and impressed with the whole experience and efficiency.
The guys were great.
Mark - Georgetown, TX
On time with great service!
Gary - Waco, TX
EXCELLENT!!!
Leah - New Braunfels, TX
Brandon was on time, respectful and excellent at his job. I am SO pleased with him and the company!
Fixing the refrigerator
Mike - Kyle, TX
Fixing the refrigerator they were on time see an excellent job done
Great Service
Rhonda - Austin, TX
Connie
Connie - Pflugerville, TX
Great service, very knowledgeable in what he does, excellent attitude, Very personable.
Jack
Jack - Copperas Cove, TX
Great service, fast
Kay
Kay -
Very good service!
Ivan - Round Rock, TX
Very quick and professional service.
Very professional
Kathryn - Austin, TX
The Appliance Express service rep we dealt with was prompt, communicative, friendly yet very professional.
knowledgeable friendly staff
Leah - Austin, TX
Great Service
Cheryl - Leander, TX
Great Service!
Nina - Austin, TX
Leo has been to my house for quite a few repairs to my appliances. He is very professional; gets the job done quickly and expertly; and is just an awfully nice person! He is my "go to" person of choice when I call Appliance Express for repairs
Great care and not rushed
Jesse - Austin, TX
Wonderful experience, we had a great review of the issue and it was resolved quickly without a feeling of being rushed.
Very profeasional
Abigail - Leander, TX
Lou was very professional, fixed the problem quickly and was very kind!
Extremely satisfied
Betty - New Braunfels, TX
Extremely satisfied
Delightful & Trustworthy
Mira - Austin, TX
Luis, Leo, and staff are friendly, warm, and knowledgeable!
friendly
Melissa - Georgetown, TX
your repairmen were friendly and quick
Quick response time. Good service.
Dana - Georgetown, TX
Excellent
Sam - Lakeway, TX
On time, quick diagnosis, brought parts, done! That is good as it gets...
Ray
Ray - Georgetown, TX
Great service, great tech!
Very Knowledgeable. Good Service
Gamaliel - Austin, TX
Great service...
Pamela - Austin, TX
Really efficient, polite and professional
Professional friendly Service
Terri - Cedar Park, TX
James was knowledgeable on time and friendly. Had to wait for parts but definitely a great job.
Great
Arturo - Elgin, TX
Excellent
Informative and Effective
Demetrius - Cedar Park, TX
Great service!
Cynthea - New Braunfels, TX
Vicki Tram
Pulte - Austin, TX
Great service
Great Service
Cynthia - Kyle, TX
Great service with a very competent technician.
James - Austin, TX
For me, it was an unexpected pleasant experience.
Great service.
Dennis - Temple, TX
He was great.
Review for Refrigerator Service
John - Austin, TX
Overall good
VERY POOR
Bob - Bastrop, TX
Didn't appear to want to listen or care about anything I said. He had his mind made up from the minute he showed up, the problem with this NEW fridge couldn't be fixed and I was suppose to live with the problem.
Great Service
Dennis - Dripping Springs, TX
Fast and speedy service
Sherry - San Marcos, TX
Luis was very professional and covered his shoes and found the problem right away,, fixed and drew me a diagram of how the cooling coiled worked so that I could understand what he did.
Luis was very good and personable.
Gayla - Wimberley, TX
Outstanding
Rp - Leander, TX
Very professional and knowledgeable
Great service
Tim - Buda, TX
Leo takes a lot of pride in his work.
Kevin Bell technical expertise
Lynny - San Marcos, TX
IMHO, Kevin Bell is the consummate repair person. He is a Professional in every sense of the word - prompt, thoughtful, kind, generous (helped with removing and restoring items in the freezer), knowledgeable and humble. He called a colleague to confer with regarding his prognosis and then installed the part in a timely fashion. I hope I have the honor of being served by Kevin in the future.
Great Servive
Nell - Austin, TX
Kevin let me know when he was on his way, which I really appreciated. He found the problem rather quickly & fixed it. Such a relief.
Patrick
Patrick - Georgetown, TX
Excellent technician
Great service on warranty work
Joyce - Dripping Springs, TX
Great experience with Appliance Express and Brandon.
Prompt and knowledgable
Elvena - Round Rock, TX
Great Service
Marci - Austin, TX
He is a gracious, conscientious person. I appreciate his expertise.
terrific, professional service by tyler
Edward - Austin, TX
Great service
Ira - Austin, TX
Great service
Excellent service, fair price, exceptional technician
Nancy - Austin, TX
Appliance Express was very pleasant in arranging the service call. Leo, the technician, was professional and personable. We were very pleased and will use them again.
Great Service!
Russell - Kyle, TX
Great and quick service on my whirlpool French door refrigerator
Great Customer Service
John - Austin, TX
Appliance Express came out and unjammed my garbage disposal. When the disposal got jammed again a couple weeks later, they thought ahead and sent Wesley with a new garbage disposal, just in case it needed replacing. I appreciated that they thought ahead and made the replacement process so fast and smooth.
Repair
Joe - Austin, TX
Great Service
Virginia - The Hills, TX
Robert was so professional, took the time to fully explain the problem and fix!
Repair of Water Dispenser in door of Frigerator.
Dale - Austin, TX
Luis was excellent, He knew immediately what the problem was and the repair was completed in 30 minutes.
Excellent Service
Christine - Leander, TX
The technicians were very understanding, patient and got the job done for me. Thanks so much!
Awesome, Prompt Service!
Kalina - Austin, TX
Paul, our technician, was wonderful but so was Alli, in their office.
Happy customer
Brian - Austin, TX
Oven Igniter service call.
Eric - Austin, TX
Good service. Tyler was early- check - got the job done quick-check- plus and could answer some questions about how to service some other gas fed appliances etc around my aging kitchen. I was surprised .In this day of sub par -rip off- sh*ty service I got more than I expected out of that service call.
Great Service by Leo!
Tim - Austin, TX
Great service
Stephen - Round Rock, TX
Nice job
Debbie - Austin, TX
I have a Maytag dishwasher that was only 4 months old and it was not draining. Called to get service on the warranty I had. Now I was not pleased I had to wait a week before anyone came out. But when Leonardo came out he was pleasant and kind of already knew what was wrong. The hose hooked to my garbage disposal he took off right away and there was food and stuff that had built up in the garbage disposal hole so he cleaned it out and now it works great. Thanks for the great service.
Shirley
Shirley - Elgin, TX
Excellent
Fast service
Kathy - Spicewood, TX
Service
Melissa - Austin, TX
Luis was very nice and professional. He provided some helpful information and guidance even though for an expensive refrigerator it has a very small ice maker.
Candyce
Candyce - Seguin, TX
Great service
five stars
Elaine - Austin, TX
efficient and polite
Great Technician
Joe - Georgetown, TX
Great job Andy
Richard - Austin, TX
Professional
George - Round Rock, TX
Dona and John were courteous and professional. They checked our stove and answered all our questions.
Great Service
Thomas - Georgetown, TX
Tommy was great, knowledgable and friendly.
Great service, quick, thorough, friendly and neat.
Sean -
Would recommend
Superb service
Andre - Georgetown, TX
Professional Service - Highly Recommended
Stuart - Austin, TX
Paul (and David) were courteous, professional, and didn't mess around. They figured out the problem and fixed it in short order. 10/10 recommended.
Kathy
Kathy - Elgin, TX
Great Service, lots of knowledge.
John
John - Jarrell, TX
Great service!
Great service
Honora - Georgetown, TX
Tommy was polite, personable, and very knowledgeable. He listened to my concerns and answered all my questions.
Great appliance service
Terrance - Austin, TX
Very good in comunication and explaination of issues with our appliance.
Awesome man is mr Al!
Barbara - Georgetown, TX
On time and professional
Anthony - Round Rock, TX
Luis is great!
Margaret - Sunset Valley, TX
Luis is a great technician to repair your refrigerator. He has a lot of knowledge and is very neat in his work. He communicates very efficiently.
Would use again
Don - Cedar Park, TX
Setting the appointment was easy, using the online tool, and the technician called in advance and arrived during the promised service window. He was courteous and helpful, and was able to repair the problem in one visit. My 4 stars rating was due solely to the price of the service/part, as everything else was excellent.
Great Technician, very efficient
Tom - Austin, TX
All good
Customer
Raghava - Leander, TX
James C, Great Service
Vicki - Liberty Hill, TX
Prompt, courteous and knowledgable.
Whirlpool Warranty Repair
David - Austin, TX
Appliance Express handled our extended warranty claim perfectly for our 16 month old dishwasher - the Unit and Warranty was purchased from Home Depot and they use Appliance Express - the quality and communication from Appliance Express was super helpful, even let me email pictures of the broken part to ensure the correct part was ordered ahead of their visit!
Prompt and courteous
Sharon -
Excellent service. Joel is courteous and knowledgeable
Jack - Georgetown, TX
Great service, not so sure about pricing for labor...
Gordon - Austin, TX
First of all, Tyler was terrific. Very professional and was pretty sure of the problem before he even opened up the washer and dryer, so much so that he had a replacement part with him when he first came in, he was so confident that was the problem, and he was right! Tyler was very efficient at what he did and he reviewed, triaged, and fixed the problems with both our washer and dryer in less than an hour! The only problem is that the "labor" charge for both doesn't seem to match the timing involved. It seems that we were charged for an hours' labor for each job, but he fixed both of them in less than an hour. I don't mind paying for an hours' worth of labor, but two hours of labor for 50 minutes total work from first step on the sight to leaving for the day seems a bit excessive. I was told that there was an initial assessment charge of $160 for the first appliance and would get a good discount to only $20 for the second appliance and that the assessment fee would roll into the repair charge should I choose to authorize the repair. I ended up being charge nearly $160 labor for both systems, so it was over $400 repair charge for a washer and dryer and 50 minutes. $320/hr for labor just seems a bit excessive to me.
Microwave repair
Cuong - Hutto, TX
Fast and completed repairs
top notch
Michael - Lakeway, TX
Paul and David did a great job. Prompt, wore footies, identified and repaired the issue, and we polite. This was a whirlpool warranty call.
Great
Dayne -
Cliff explained the situation clearly
Leonardo C.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit filling with water even when not in used. Test unit and found fill valve not closing all the way allowing water to come in to unit. Replaced fill valve test unit no leaks present job complete.
Jacob S.
WASHER WHIRLPOOL MHW8000AW0 "Arrived onsite for unit giving error codes. Put unit in diagnostics and got error codes F6E5 CCU and Expansion board, F8E1 no water detected or water entering unit. Let customer know that could be an issue with controls or the level switch is going bad. May need level switch. Ordered parts. Office to reschedule ; ordrng 1 WPW10388229 (cntrl-elec) and 1 WPW10701571 (cntrl-elec)"
Scott M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for stuff freezing on top shelf . Found dampener door hanging up and staying open . Replaced damper . All checked normal. No water leaks detected at time of service. Job complete.
David Z.
MICROWAVE WHIRLPOOL WMH32519HB3 Arrived on site to diagnose microwave that had a noise and break during usage. On arrival customer showed me that the door had a massive crack in it and the casing had split. Unit needs a new door due to casting flaw. Office to reschedule when door arrives. ; ordrng 1 W11247223 (door/mw)
Andy B.
WASHER WHIRLPOOL WFW70HEBW Arrived on site for washer error code. Tested and inspected unit and found failed inlet valve. Office to schedule return trip. No water leaks present at time of service
Andy B.
OVEN AMANA AER5630BAS0 "Arrive on site for range RF burner not heating. Tested and inspected unit and found failed switch and heating element. Removed failed and replaced with new. Ordering heating element, office to schedule return trip. ; ordrng 1 8523698 (element surf lr-rr) and 1 SEENOTE (OFFICE TO SCHEDULE )"
Tyler G.
WASHER WHIRLPOOL WFW6620HC2 "Arrived on site to install previously diagnosed main control, ui, and valves. After installing needed parts I was able to reassemble and test unit to verify that it is now fully functional as designed. No leaks before during or after repair. Call complete"
Lou S.
VENTHOOD WHIRLPOOL UXT4130ADS2 "Arrived on site to inspect venthood light not working and unit rattling. Upon further inspection, I found the unit motor housing not secured on the right side. Adjusted the housing and tested and rattling has stopped. I found the light not working. It attempts to come on, but goes to a hertz flicker. Removed the bulb and tested voltage at the socket and got 125V. Found the bulb to be a dimmable LED. Contacted techline and spoke to Joel and advised of the comp,isnt and my findings. Questioned if the unit can use an LED bulb and Joel advised theres nothing in the manual that says no, but due to the flickering, he recommended that they use a standard bulb; 120V up to 75W. Provided file #7729783210. Contacted builder to advise of findings and recommendations. Job completed."
Tommy O.
MICROWAVE WHIRLPOOL WMH31017HB4 Arrived onsite for previously diagnosed parts. Upon arrival replaced control. Tested unit. Found light operating as designed with new control. Job Completed
Tyler G.
WASHER MAYTAG MVWB835DW4 Arrived on site to install previously diagnosed water inlet valve. After installing the needed part I was able to reassemble and test the unit and verify that everything is not functioning as designed with no leaks before during or after repair. Call complete
Lou S.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found ice built up in the FC section from the ice maker leaking water and the fill tube frozen. Removed the evap cover and ice maker and found the water is leaking from the fill tube opening at the top. Removed the fill tube and adjusted it and added a fill tube cover over the fill tube to seal off the opening and tested. Unit is operating as designed. Removed the ice from the evaporator and drip tray and removed the water from the evaporating pan at the bottom of the unit. No water leaks observed at the end of service, job completed."
Kayman B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for refrigerator with led lights out. Upon inspection I found the FC LED is out and the RC lights are dim. I also found the mullion was very stiff and not closing properly I am ordering Mullion (W11025614) and returning with the FC module and LED control (W10830288) just Incase. ; ordrng 1 W10830288 (cntrl-elec) and 1 W11025614 (rail-mulln)
Jonathan M.
REFRIGERATOR MAYTAG MFI2665XEB6 "Arrived on site for refrigerator that was not cooling. Inspected unit and work area. Customer advised that the prior company that came out told her she had a compressor issue. Plugging it in and took amp draw off the unit and found the unit pulling 8.78 A. Compressor sounded completely dead. Replace compressor, coupler, and a dryer and vacuumed unit. The unit held a vacuum for 15 minutes. Added refrigerant and unit got to two psi on the low side in 152 psi on the high side. Unit beginning to cool and is operating as designed.
Justin M.
MICROWAVE WHIRLPOOL KMHC319ESS3 "Arrived on site for OTR that was having intermittent UI failure. Upon further inspection I found the turntable would not rotate, but the unit would heat and the UI was functioning. I found a bad turntable motor. I could not recreate the UI issue at the time of service. I let the customer know that we would need to replicate issue to accurately test. I also let them know it could be a UI or a UI/control issue.
Justin M.
DRYER MAYTAG MEDB765FW0 Arrived on site for dryer that was not heating. I tested heat and air flow and both tested good. Unit is working as designed. Customer stated they had a power surge a few days ago and yesterday they finally ran a cycle that dried their clothes. Call complete.
Jonathan S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Performed diagnostics mode and found motor running but spray arms not moving. Found diverter blue wires not connected. Powered unit off and connected diverter. Performed diagnostics mode and monitored test cycle. Checked for hot temperatures at element and found heating. All tested good, no water leaks detected. Spoken with customer on user care guide and soap usage."
Jonathan S.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for refrigerator not cooling. Inspected unit and work area. Found display lights out. Unplugged unit and plugged back in. Found display light and unit running. Informed customer to allow 24 hours to reach proper temperature. All tested good, no water leaks detected."
Kevin B.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site and found both handles are missing, replace them and fridge raider doors are now correct, job complete"
Lou S.
MICROWAVE KITCHENAID KOCE500ESS09 "Arrived on site to inspect wall oven/microwave combo microwave door not closing. Upon further inspection, I found that the customer isnt closing the MW door properly and it does not engage the switches all the way closed. I recommended that the customer allow the door to slam shut and the interior light turns off. Placed unit in diagnostics and checked for error codes and found none. No repairs needed at this time. Job completed."
Andrew H.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site to test unit for not cooling. Unit was plugged in when I arrived. Compressor nor condenser fan was running. Found condenser fan connection was not properly inserted. Secured connection and fan instantly turned on and compressor followed. RC air damper and FC evap fan working as designed. No leaks detected at time of service. Job complete.
Wesley P.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for unit upper cooling fan error occurring. Also found communication error code. Corrected losse wiring connection from main control to ui. Cleared errors. Tested unit. All checks good. Advised customer on repair. In event of repeat failure return with ui panel and upper cooling fan.
Richard P.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived onsite for the refrigerator not cooling properly. Replaced compressor, drier and added Freon and pressures are good and holding. Complete"
Scott M.
DISHWASHER IKEA IDT830SAGS0 "Arrived on site for dishwasher door not closing properly . Found right side of door hinge sitting behind hinge tab ,as well as latch strike bent . Repositioned post back into correct place on hinge packet and bent strike back . Ran test wash all checked normal. No water leaks detected at time of service. Job complete."
Andrew H.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to test unit for not cooling. Found power supply board was receiving proper voltage but not putting voltage out. Upon further inspection found a relay missing. Replaced power supply board, unit is now working as designed. Cond motor, RC and FC evap motors, compressor, and thermistors tested good. No leaks detected at time of service. Job complete."
Andrew H.
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site to replace rotor from previous diagnosis. Replaced rotor, tested unit, unit works good. No leaks detected at time of service. Job complete."
Kayman B.
MICROWAVE WHIRLPOOL WMH53520CS1
Noah D.
REFRIGERATOR WHIRLPOOL WRS315SDHM05 "Arrived on site to inspect fridge for not producing ice, upon inspection found the ice tube frozen over, replaced valve and tested, flow was slow through dispenser, checked filter and flow returned. Complete"
Brandon C.
OVEN AMANA AOCS3040C "Arrived on site to replace missing sensor and failed control, I replaced control, the sensor was not the correct part for this model. I replaced control, I was able to test unit using sensor from a different oven, unit tested good, ordering correct sensor. ; ordrng 1 WPY0314907 (Sensor)"
Robert J.
OVEN WHIRLPOOL WOS51EC0HS02 Arrived on job for complaints of uneven cooking results. Tested oven temperature found it a little high. Adjusted temperature and re test.
Clif L.
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to diagnose a refrigerator that is not operating properly. Found wiring harness and pantry door corroded and broken. Also noted heavy corrosion on pantry control. Both parts would need to be replaced to complete repairs.
Jacob S.
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived onsite for unit not turning on. Looked at unit. Upon further inspection, found that the plug was not fully inserted into the wall socket. Pushed plug into the wall socket. Tested unit. Unit tested good. No issues at this time. Job complete"
Jimmy J.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for ALL THE LIGHTS IN THE TOP SECTION WENT OUT- MID SECTION IS GOOD, NO LIGHTS IN FRZR EITHER. Found Led Module Driver in freezer is faulty. Ordering LED module driver for freezer to return and complete repair.
Jonathan M.
RANGE WHIRLPOOL WFE770H0FZ2 "Arrived on site for a range that is leaking hot air. Inspected unit and work area. Found outer glass door Boeing and allowing air to escape from the top and bottom. Also found the left door hinge not fully closing all the way. Advise the customer that we would need to replace both for repair.
Jonathan M.
DISHWASHER WHIRLPOOL WDF520PADW7 Arrived on site for a dishwasher that is leaking while in use. Inspected unit and work area. Found leak coming from the pump and motor. Replaced new pump and motor and tested unit. Unit is now working as designed. No leaks were present during operation.
Tyler G.
DISHWASHER GE GDT655SSJ5SS "Arrived on site for dishwasher leaking and not draining. Upon arrival I found unit full of water, verified there was no blockages in drain line or disposal area. I found unit would wash and try to cycle as designed but during the drain cycle the drain pump was receiving voltage needed but drain was over heating and not able to get water out. I also verified there was a leak within the motor itself in front of unit. The diverter area of sump was leaking through the o-ring. Will need to return with sump housing diverter and o ring. Office to reschedule once availability of parts is known.; ordrng 2 WD01X22825 (dishwasher o ring)s and 1 WD18X22782 (sump manifold) and 1 WD19X25278 (DIVERTER KIT)"
Tyler G.
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Arrived on site to install previously diagnosed water inlet valve as well as main control. But arrival I was able to install the two needed parts Ive been reassembled the unit and verified that the water valve was now getting 120 V to each Sillen Noyd on the valve. This is what I found that now that the water valve is sending the water need it to the filter that the filter itself is no longer sealing properly in housing. I did inform the customer on the best ways to get a new filter for the unit and advise them to replace a filter with a name brand filter needed for the unit. At this point all of the functionality on the unit is functioning as designed though I did inform the customer that because of the filter issue it was very hard to tell if it was causing any ceiling damage to the filter housing but inform them to let us know if something continue to goof up after they replace the filter and if it did then I would recommend we replace the filter
David Z.
COOKTOP KITCHENAID KICU509XSS00 "Arrived on site to install module to resolve error codes on display. Before I installed the module I did some additional voltage tests. I found that there are 2 circuits running through the kitchen and both tie into the cooktop. Checked each leg individually and neither one is providing a full 240, and it also runs the oven and microwave. Advised customer to contact an electrician p, because the voltage spikes to over 265 volts, and then down to 40v. Not installing module until electric issues are resolved.
Robert J.
DRYER MAYTAG MEDB200VQ0 Arrived on job for complaints of not drying. Found belt and pulley for blower not connected. ; ordrng 1 WP8544739 (pulley-mtr) and 1 WP8544742 (belt)
Tommy O.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived onsite for previously diagnosed parts. Insane new inverter found new inverter was bad tested to make sure unit was receiving 6 volts dc from control. Returning with New inverter and bringing back control just in case. Office to reschedule.; ordrng 1 WPW10233421 (Starting device)
Brandon C.
WASHER LG WM5000HVA "Arrived on site for customer complaint of mold in door bellow
James C.
DISHWASHER WHIRLPOOL KDTM354ESS3 Arrived on site and installed new rails. Customer asked to replaced adjusters as well. Installed new adjusters and tested operation. Unit tests good. Job complete
Tyler G.
DRYER WHIRLPOOL WED7500GC0 Arrived on site for dryer needing to be double checked due to door opening up to easily after previous repair. Upon further inspection I found that the hinges were starting to bend a bit. Replaced hinges on unit and realigned door to insure unit was closing tight enough. Allowed rent a center employees to double check work preformed to verify integrity of door as operational. Call complete
David Z.
RANGE JENN-AIR JDRP436WP02 Arrived on site for complaint of range not generating sounds or tones when in use. Removed control panel and replaced 2032 battery on UI touchpad control and retested. Tones were back and normal.
Leonardo C.
DISHWASHER MAYTAG MDB8969SDM0 Arrived on site to replace console. Replaced console test unit and unit test good job complete no leaks present all buttons working
Tyler G.
RANGE WHIRLPOOL WFE505W0HB0 Arrived on site for range needing previously diagnosed parts. After installing all needed equipment I was able to reassemble and test over functionality of range. Unit now working as designed call complete.
David Z.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to install previously diagnosed parts. Wired in new module and retested. All lights are now on and working as designed. Sealed liner with silicon and foil tape. All is working as designed. Call complete.
David Z.
COOKTOP JENN-AIR JED3430GB01 "Arrived on site to diagnose cooktop with burner not properly functioning. Customer showed me right rear burner inner element was not running, only outer ring. Checked element and found break in the inner track. Replaced element and retested. Unit is now working as designed. Call complete."
Tommy O.
DRYER MAYTAG IED4300SQ0 Arrived onsite for previously diagnosed parts. Upon arrival replaced thermal fuse and tested. Found unit door switch was also broken ordering new door switch.
Clif L.
DRYER HOTPOINT HTDX100EMWW Arrived on site to install timer knob for dryer. Replace part and tested unit. Found all is functioning properly at this time.
Clif L.
WASHER MAYTAG MVWB855DC3 Arrived on site to diagnose a washing machine that will not start. Found lid assembly broken at hinge preventing lid from closing properly.
Tyler G.
WASHER WHIRLPOOL LSR5233AW0 Get on site for washer not draining out the water or advancing pass the fill cycle. Upon further inspection I found that the timer was receiving 120 V and the rest of the unit was receiving the proper 120 V from the timer after disassembling the unit further I was able to trace down that the motor was getting power but the motor was starting to overheat to the point that you couldnt even disassemble the motor to inspect then turn the unit off and let the motor cool down and when I did I was able to take it apart and find out that the motor had caused the Cupler to crack and half a melt between the age of the unit and the heat coming off the motor that just cause natural wear and tear this intern also has been putting stress on the transmission which has cracked and started leaking oil. I did inform the customer of my findings after verifying that the lid switch in timer is still functioning. replace it. Call complete
David Z.
WASHER LG WM3360HVCA Arrived on site to follow up on washer leaking when in use. Checked unit and found obvious soap trails running down the back of the unit from the overflow drain. Ran unit on dry cycle with no soap and found a very Large suds buildup. Suds are running out the drain and leaving the leak. The marks on the floor are soapy as well and were directly where the vent runs down. Advised to clean unit and decrease soap usage to bring down the huge amount of suds. Call complete.
Richard P.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for the microwave intermittently not working. Replaced main control and microwave tested good complete
Scott M.
DRYER WHIRLPOOL WED560LHW1 Arrived on site for dryer not running . Found door switch not connected . Reconnected harness . Unit is now running and heating . No lint buildup at time of service . Job complete
Chase S.
RANGE WHIRLPOOL WFE505W0JS
Tommy O.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for unit not cooling in either compartment. Upon arrival found unit control non responsive. Ohmed out unit compressor found compressor was good and wall voltage from outlet was good.Replaced control and tested after putting unit in programming mode. Tested control. Unit is now operating as designed. Put unit back to wall and leveled.
Leonardo C.
MICROWAVE GE JE1860SB001 Arrived on site to test unit for not heating or heating the outside not inside. Test unit and found bad high voltage. Will need to replace mag cap and diode. Also found inner door rusting making unit spark when heating will need new door. ; ordrng 1 WB27X10037 (DIODE ) and 1 WB27X10309 (MAGNETRON) and 1 WB27X1103 (CAPACITOR ) and 1 WB55X10277 (DOOR )
James C.
DISHWASHER KITCHENAID KDPM354GPS0 "Arrived on site and tested operation. Customer had dishes with soap spots on them. Ran diagnostics and found no faults. Turned rinse aid to minimum amount and tested. Unit has a lot of soap build up that is causing the issues with the soap being dried onto the dishes at the end of the cycle. Instructed customer to just scrape the food from dishes and to only use 1-2 table spoons of liquid soap during wash cycle due to having a water softener. Ran several cycles to allow unit to fill and pump clean water through system to remove soap build up from pump, manifold, and spray arms until water was clear again. Unit operating as designed. Job complete"
Luis M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Arrived on site for no water. Tested dispenser no water,removed drawer diagnosed frozen water line,defrosted water line checked water flow water dispensing,changed temp setting."
Wesley P.
WASHER WHIRLPOOL MVWX655DW1 Arrived onsite and found unit is operating as designed. Advised that pebbles or coins may have caused grinding under impeller and then passed through.
Robert J.
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on job for complaints of leaking. Found the hose from the valve not pushed properly in place. Reset hose and test for additional leaks.
Jacob S.
COOKTOP WHIRLPOOL KCGC506JSS Arrived onsite for unit having marks on control panel. Looked at unit. Customer cleaned the panel once again. Said that the panel should be ok. Said that they had cleaned it several times since and the marks are no longer there. No issues at this time. Job complete
David Z.
WASHER GE GUD27ESSJ0WW "Arrived on site to follow up on washer leaking. On arrival removed access panel and checked inlet valve that was replaced.
Jonathan M.
WASHER MAYTAG MVWB835DW4 Arrived on site to install previously diagnosed park. Inspected unit and work area. Replaced gear case and slider and tested unit. Unit is working as designed. Call complete.
Jonathan M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for a refrigerator that has a air tower that fell over. Inspected unit and work area. Customer had the air tower that feeds the icemaker loose and not connected properly. Use permit them to reseal the air tower up properly. Tested unit and unit is now secured and is working as designed. Call complete.
Richard P.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer tearing clothes. Ran diagnostics and found no issues with the washer. Advised customer on how to load their laundry. Complete
Brandon C.
OVEN KITCHENAID KEBC107KSS0 "Arrived on site to replace hinges and TOD, I replaced hinges, went to remove oven, found oven is not accessible to work on from behind the unit due to hard wiring. Instructed customer to have unit accessible for us to work on. ; ordrng 1 Cnote (Customer will call to reschedule)"
Scott M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site ,replaced FZ door and name plate . Door seems to be sealing and opening and closing normally . Job complete"
Matthew Z.
WASHER WHIRLPOOL WFW9620HBK0 Arrived onsite to replace previously diagnosed parts. Replaced blower and control. Tested unit and error code still presented an issue. Called tech line for assistance. Upon further inspection found harness connector dryer channel loose. Secured connector and retested unit. Unit passed diagnostics and ran quick cycle. SR#7729790956. No leaks present at this time. Job complete
Jacob S.
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived onsite for unit not cleaning. Tested unit. Found water was going in and draining out. But the pump and motor will not spin or shoot water. Ordered part. Office to reschedule. ; ordrng 1 WPW10605057 (pump and motor assy)
Kayman B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for refrigerator with inlet tube leaking. Upon inspection I found. The inlet to the ice maker frozen up causing pressure to build in the tube and burst out of the top. The customer stated that it will spray when the IM dispenses water. I steamed out the inlet for the IM. I accessed and replaced the faulty tubing. I tested the unit and it is working as designed at this time. No leaks were detected during time of service. Job complete.
Tommy O.
DRYER AMANA NED4655EW1 Arrived onsite for unit not heating. Found unit cutoff and fuse open. Replaced both and tested. Unit is now operating as designed. Job Completed.
Brandon C.
MICROWAVE JENN-AIR JMC2130WS02 "Arrived on site for customer complaint of error code and unit not working, found miscommunication error between UI console and Appliance Manager control. ; ordrng 1 W10328721 (Control panel) and 1 W10626304 (Appliance manager) and 1 Cnote (Office to reschedule) and 1 CNOTE (Office to reschedule)"
Noah D.
MICROWAVE WHIRLPOOL WMH31017HZ3
Robert J.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on job for complaints of spray arm fell off. Found the spray arm burned from heater. Replaced spray arm and checked heater for proper heating.
Jonathan S.
MICROWAVE KITCHENAID WOC54EC0HS03 "Arrived on site for microwave combo, after heating in microwave wave the outside cabinet behind door is hot to the touch. Tested microwave operation by heating a cup of water for 1 minute. Checked temperature outside of frame and found at 78°. Ran unit for another minute and found at 98°. Performed diagnostics mode and checked fault codes history and found no faults. Checked microwave fan and blower. Called Whirlpool tech support and spoke with Ed. He stated that is caused by normal heat transfer (SR#7729784938). All tested good."
Noah D.
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer for screeching noise, upon inspection found the noise happened in the last min of draining, spoke with Techline # 7729789416 and was told to order control board. Ordering board, office to reschedule ; ordrng 1 W11386637 (CONTROL )"
Lou S.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer not draining during the colors/cold wash cycle. Upon further inspection, the customer advised that the unit was recently repaired by replacing the console control due to the unit not draining on the colors/cold wash cycle and on the same day, she attempted to wash a load and it continues to fail. I found the console not responding to changing the cycles. I unplugged the console and plugged it back in and placed the unit in diagnostics and tested showing no error codes. Unit operated as designed. After diagnostics, I was able to change the cycle selections and found when the colors/cold wash cycle is selected, the customer needs to turn the spin selection on as well. No water leaks observed during service, job completed."
James C.
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Arrived on site and installed new valves, pressure regulator, water line, ice maker and booster fan. Tested operation and found unit working properly. Job complete"
Wesley P.
OVEN WHIRLPOOL MGR5750ADW Arrived onsite and found bad igniter.
Andrew H.
WASHER MAYTAG MVWB765FW1 Arrived on site to test unit for console not switching to different cycles. Found bad console.
Noah D.
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site to inspect washer for always draining, upon inspection found the unit draining always but no water in unit, changed out pressure switch and ACU, all functions returned. Complete"
Luis M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling complaint,unit shutting off and loud noise. Ran diagnostics during freezer fan test unit power cycled. Removed cover found upper portion of evaporator incased in ice,defrosted evaporator replaced fan Oort assembly that includes thermistor,ran diagnostics all test passed
Justin M.
DISHWASHER GE GLDA690F00BB
David S.
DRYER WHIRLPOOL WED4850HW0 "Arrived on site for dryer making a noise. I inspected the unit and work area. I found the guide wheels worn down. I inspected the blower wheel and found debris stuck in the wheel. I removed the debris. I installed a new belt, guide wheels and tensioner. I tested the unit and found it working as designed. Job complete."
Wesley P.
WASHER WHIRLPOOL WFW94HEXW2 Arrived onsite and found hair leak at door gasket caused by pet hair.
Andy B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator not making ice. Upon arrival customer informed me that issue is back of FC will ice up and stop cooling. Tested and inspected unit and found failed harness and controls. Ordering needed parts. Office to schedule return trip. Advised customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10276647 (motor evaporator) and 1 W11043763 (cntrl-elec) and 1 W11284720 (panel-ui)
David S.
OVEN WHIRLPOOL WOS51EC0AS03 "Arrived on site for oven not heating. I spoke to the customer and they stated it does not heat on bake or broil. I gained access to the back of the unit. I tested the heating elements and the TOD, all are in good working order. I tested voltage to the unit and found the L2 only have 20v. I cycled the breaker and found the same voltage. I spoke to the customer and recommended having an electrician come out.
Kayman B.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher with loose handle. I found the set screws were loose so I tightened. The handle was still loose so I removed the front panel. I found the inner panel mounting screws were not set right and loose. I corrected the mounting screws and re installed the door and handle. The handle is now tight and the unit is working as designed. No leaks detected during time of service. Job complete.
David Z.
RANGE JENN-AIR JDSP536HL00 "SR7729781681. Arrived on site to diagnose range that was not steaming during steam cycles. On arrival ran error codes and found F7E1 Boiler temp error. Used manual diagnostics and tested steam valve and could hear valve him, but not fill and push water. Customer had unit hooked up to an RO system. Tested with RO system bypassed and valve started pushing water. Reattached RO system and retested. Unit is still filling. Likely culprit was air in the lines. Talked to Cathy at tech line who recommends RO not be used with range. Confirmed that the way to verify if unit is working properly is that you can hear valve filling in diag, and no errors for boiler. Error is no longer present for boiler. If issue returns and error comes back, we are to return with boiler. At this time issue is resolve and no water leaks were found, and unit is working as designed."
Matthew Z.
OVEN WHIRLPOOL WFE320M0EW2 "Arrived onsite for oven section not working. Too voltage readings and all passed. Check ohms readings on elements, check fuse and all passed. Plugged unit back in and got F9 error code. Double checked connections and all were correct. Called tech line for assistance. Checked test again and connections, all were good. Recommended replacing the control and potentially the main wire harness. Sr#7729109615. Office to reschedule ; ordrng 1 W11122557 (cntrl-elec)"
Lou S.
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site to inspect microwave venthood light flickering. Upon further inspection, I found the socket not making good contact with the bulb and caused the bulb to short out. Removed and replaced the socket and retested and unit is operating as designed. Job completed."
James C.
REFRIGERATOR WHIRLPOOL KRFF507HPS01 Arrived on site and tested operation. Found sound coming from unit caused by damper motor. Unit will need new damper to repair. ; ordrng 1 WPW10479155 (DAMPER )
Noah D.
DRYER MAYTAG MEDC465HW0 "Arrived on site to inspect dryer for issues with seal, upon inspection found the outer door seal ripped apart, ordering seal. Office to reschedule ; ordrng 1 ADHESIVE (ADHESIVE ) and 1 W10730752 (SEAL )"
David S.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on site for fridge making a rattling noise. I inspected the unit and work area. I found the fridge not running. I spoke to the customer about the sound the fridge is making. They stated it is some kind of rattling noise. I gained access to the compressor. I found the compressor working and resistance checked good. I moved the copper and steel lines around and found no rattling noise. I gained access to the evaporator and found the thermistor partially connected. I unplugged the thermistor and found it full of ice. I removed the ice from the connector and tested the thermistor and voltage to it. I found a good resistance reading and good voltage to the thermistor. I taped the connection together so it doesnt come lose again. I foil taped and zip tied the thermistor into the correct position. I suspect the noise is coming from ice build up on the evaporator from the thermistor not being connected properly. I spoke to the customer about the rep
Matthew Z.
REFRIGERATOR WHIRLPOOL KRFC704FPS04 Arrived onsite for refrigerator not making ice and possible leak. Put unit in diagnostics and and found ice maker fan not operating. Thermistor reading 62 degrees in ice box. Fan would not energize and no air flow through ventilation to ice box. Water was present in the ice tray. Will need to order and replace. Bringing back ice maker and tube just in case. ; ordrng 1 W11407678 (IM FAN)
Jimmy J.
WASHER WHIRLPOOL WET4027HW0 Arrived on site for LOUD BANGING NOISE THE ENTIRE TIME - NO WATER LEAKING - NO ERROR CODES. Placed in diagnostics and no error codes came on. Ran through auto cycle in diagnostics and washer agitated and spun as designed. Ran through manual diagnostics and washer performed as designed. Customer had an unbalanced load. Explained to customer that will need to place clothes in washer in piles and avoid laying them around the agitator to avoid unbalanced loads in the future. If unbalanced load begins customer was told they can pause the cycle and try adjusting load to balance out clothes inside. No leaks detected. Job completed.
David Z.
DRYER MAYTAG MEDC465HW0 Arrived on site to diagnose dryer that is making a thumping noise when running. Ran unit and could hear noise coming from front. Removed front panel and found a bead wedged into the felt on the front panel. Removed bead and retested. Unit is now operating as designed. Call complete.
Wesley P.
WASHER WHIRLPOOL LAT9706AAE
Jonathan S.
REFRIGERATOR KITCHENAID KBFS22EWMS9 "Arrived on site for refrigerator not producing ice. Inspected unit and work. Found ice maker dry. Attempted to advance cycle ice maker. Found failed ice maker motor opened/failed. Removed failed icemaker and installed new. Monitored cycle operation. Tested water dispenser and found low water pressure. Bypassed water filter and found water filter needs replaced. Spoken with customer on water filter and brand. All else tested good, no water leaks detected.
Brandon C.
WASHER MAYTAG MVWB835DW5 "Arrived on site for customer complaint of unit not dispensing water, found failed housing with valve, I replaced housing, unit tested good."
Jonathan S.
MICROWAVE WHIRLPOOL WOC54EC0AB01 Arrived on site for microwave combo unit. Microwave no longer heating. Inspected unit and work area. Found wave guide cover burnt and will need to be replaced. Removed cover and found tip of magnetron burnt off mag. Inspected wave guide with inspection mirror and found discoloration but was not able to burnt spots. Called Whirlpool tech support and spoke with Andy. Went over previous service performed.
Jacob S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite to replace parts ordered by previous tech. While trying to replace motor and impeller the funnel for the ice maker broke. Could not remove impeller off of motor. Ordered new divider box to transfers parts. Still returning with new impeller and motor. Office to reschedule ; ordrng 1 WPW10300024 (icemaker) and 1 WPW10309864 (divider)
David S.
OVEN WHIRLPOOL KOSE500ESS04 "Arrived on site for oven making a noise when in use. I inspected the unit and work area. I put the unit into diagnostics mode. I activated the blower fan and found it working as designed, with no breaks or cracks in it. I tested the convection fan, and found the motor not running right and making a loud noise. I gained access to the fan and made sure everything is connected and seated tight. The fan motor is intermittently not coming on. I am ordering the convection fan motor to complete the repair. The office will reschedule when we have an eta on the part. ; ordrng 1 W10860984 (motor-fan)"
David S.
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site for oven not heating. I inspected the unit and work area. I found fault code F5E1 in diagnostics. I tested the oven lock and found it working as designed. I gained access to the controls and tested voltage to the unit. I found l1 has 120v and L2 has 12v. I tested the heating elements and the Tod. I found all three in good working order. I recommended an electrician coming out and inspecting L2 and the breaker.
Andy B.
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Left RC door is still sticking out at top by about 3/8 of an inch while bottom of doors are flush. Heat treated gaskets and tried to adjust with little improvement. Tried adjusting doors with little improvement. Called tech line and spoke with Austin (SR# 7729783599) Made aware of issues and what was found and done.
Tyler G.
REFRIGERATOR MAYTAG MFI2570FEZ05 Arrived on site to install previously diagnosed divider impeller as well as auger motor. After installing the needed parts I was able to reassemble and test the unit and verify that it is now dispensing ice exactly as needed and designed with no functionality failures. Call complete
Robert J.
RANGE WHIRLPOOL WEE750H0HZ1 Arrived on job for complaints of smell. Checked oven cavity and burn box nothing abnormal. Heating oven and ther is a small amount of plastic smell. Customer said a cutting board was left in oven and she cleaned as best she could but smell remains. Operation of oven is working properly.
Robert J.
DISHWASHER KITCHENAID KUDC10FXSS7 Arrived on job for complaints of leaking. Found the dispenser leaks wet agent causing bubbles. After replacement test operation.
Clif L.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose an oven that is not turning off after use. Contacted tech line per notes on work order and spoke with Ed. He notated call with parts that have already been replaced and advised a call to whirlpool safety partners. Contacted safety department and spoke with Steve.
Lou S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the light modules in the RC waterbox cover were not operating. Also found the FC light not on. I removed and replaced the FC module and tested and all lights are operating as designed. Also found that the upper bin in the FC section was badly warped and the front panel will not attached correctly. I am ordering the upper bin and D2C and part to be sent directly to the customer. No water leaks observed during service, job completed.; ordrng 1 WPW10493169D2C (WPW10493169)"
Matthew Z.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for console not responsive. Upon inspection found only some of the option buttons working. Replaced console, tested unit and unit is functioning properly. Job complete"
Leonardo C.
OVEN WHIRLPOOL RBD275PDQ4 Arrived on site to test found wrong fuse was ordered ordering new fuse WP4451042 office to reschedule. ; ordrng 1 WP4451042 (FUSE )
Justin M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to install previously diagnosed parts. Installed new baffle motor and u it is now working as designed. Call complete.
Leonardo C.
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site to replace main harness with terminal block test unit and unit test good job complete.
Tommy O.
WASHER MAYTAG MVWC565FW1 Arrived onsite for washer not filling and leaking in. Found upon arrival that unit cold water valve would not open correctly dripping water in. Ordering new unit valve. Unit had F8 E1 error code long fill due to bad valve. Office to reschedule due to part availability. ; ordrng 1 W11038689 (Valve)
Kayman B.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived onsite to install previously diagnosed parts. I installed the ice bin. I set some ice aside to test the bins functions. The Unit is working as designed at this time and no leaks were detected during time of service.
Justin M.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to install previously diagnosed parts. Found wrong part in box. Cycle power at breaker to see if UI stopped flashing power error. Error stopped flashing. Let customer know give it 24 to 48 hours and if it stops having the issues to give us a call. Having to order new UI. ; ordrng 1 W11089931 (UI)
Jimmy J.
DRYER WHIRLPOOL WED8000DW4 Arrived on site for making noise and not drying. Ran diagnostics and no error codes came on. Ran dryer for a couple minutes and its heating as designed. Heard a whining noise customer referred to. Removed drum and inspected rollers. All spun good with no friction. Inspected blower wheel and it was free of debris. Shook out blower wheel cover to remove lint and small debris. Reassembled dryer and ran and heated as designed. Noise is no longer present. Job completed
Tommy O.
DRYER LG DLEX3570W Arrived onsite for dryer making noise. Upon arrival found unit rollers bottom right was damaged. Inspected unit and found motor was damaged and spinner wheel.
Clif L.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to diagnose a dishwasher that is not drying properly. Tested unit and found no mechanical failures with unit at this time. Advised homeowner on best cycles and options to use for best performance. No leaks were found at time of service.
Matthew Z.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite to replace previously diagnosed parts. Replaced control board. Programmed unit and unit is functioning properly. Freezer door rails were functioning properly upon arrival. Showed customer and customer agreed functionality. Job complete
David Z.
FREEZER WHIRLPOOL WRF767SDHZ00 Arrived on site to install previously diagnosed parts to resolve light being out and also loud damper. Replaced damper and FC light module. Retested and all is now working as designed. Call complete.
Luis M.
REFRIGERATOR FRIGIDAIRE FGHC2331PF6 "Arrived on site for no cool. Found unit not powering on,checked voltage at outlet good reading 120vac removed control board found water inside of control that caused main control to fry,replaced main control powered unit on,compressor and fans powered on.
Andy B.
RANGE KITCHENAID KFGC558JSS00 Inspected door prior to arrival. Found door badly damaged. Made customer aware of this. Ordering new door. Please inspect prior to service. Office to schedule return trip.; ordrng 1 SEENOTE (PLEASE INSPECT ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 W11400261 (DOOR)s
Kayman B.
REFRIGERATOR WHIRLPOOL WRT348FMEB00 Arrived onsite for refrigerator freezing items in the RC. Upon inspection I found the evap fan stuck on and not cycling off. I am not able to put the control into diagnostics so I will need to order and return to complete diagnosis. Ordering Control (W11436574). Office to R/S due to part availability ; ordrng 1 W11436574 (CNTRL )
Andy B.
DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived on site for dishwasher not operating. Tested and inspected unit and found loose wire. Reconnected and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Justin M.
DISHWASHER WHIRLPOOL MDB9979SKZ0 "Arrived on site for dishwasher making grinding noises. Upon arrival customer stated unit would also no longer drain. I put unit into diagnostics mode and found stored error codes F9E1 for no drain and FAE2 for vent motor electrical problems. I gained access to drain pump and found metal on propeller broken off and blocking drain. Removed metal and ordering new drain pump via service pointer W11482561. Gained access to vent motor and ohmd it out. Vent motor ohmd out bad, ordering new vent motor. Need to install new drain pump and vent. Office to reschedule.; ordrng 1 W11412291 (DRAIN PUMP) and 1 W11414073 (VENT ASSEMBLY )"
Leonardo C.
DISHWASHER KITCHENAID KDFE104HPS1 "Arrived on site to test unit for unit not washing test unit and found unit not getting enough water. Found bad valve, replaced valve test unit and unit test good job complete no leaks present at this time."
Jacob S.
WASHER MAYTAG MVWC565FW0 "Arrived onsite for unit not spinning. Looked under the unit, and immediately noticed that the built was not seated correctly and that the coupler to the motor was broken. Ordered parts. Office to reschedule. ; ordrng 1 W11026785 (motor-drve) and 1 WPW10006384 (drive belt)"
Kevin B.
DRYER AMANA NED4655EW1 "Arrived on site and inspected dryer and found no airflow showing on airflow meter, removed rear panel and found heating element has failed due to blocked/clogged air vent to the exterior. Sent a short video to KB/AHS. After replacing heating element dryer is running properly sent a short video 2KB/AHS of it heating and good airflow with vent hose disconnected from dryer. Informed customer vent to the exterior of the home will need to be cleaned by a service. Left vent hose disconnected from dryer so element Will not fail again before event is cleaned. Explained all this to homeowner, job complete."
Lou S.
DISHWASHER WHIRLPOOL WDTA50SAHV0 "Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Brandon C.
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to replace failed water valve, after replacing valve, I tested unit and found failed recirculating pump. Ordering pump. ; ordrng 1 W11325175 (Pump)"
David S.
WASHER WHIRLPOOL MVWB835DW0
Wesley P.
WASHER WHIRLPOOL MHW6630HW0 "Arrived onsite and extensively tested all water connections with the back removed and ran 2 quick wash cycles, was not able to produce a leak. Advised customer on findings and to call back in event of repeat failure."
Tommy O.
OVEN WHIRLPOOL WFC150M0EW3 Arrived onsite for unit not heating. Upon arrival found unit control chattering with both bake and broil. Found voltage going to unit is correct. Ordering control office to reschedule due to part availability. ; ordrng 1 W11122557 (Control)
Scott M.
WASHER MAYTAG MVW7232HW0 "Arrived on site for white residues left on clothes . Also unit had completely shut off a couple of times. Ran diagnostics no errors but control threw me out of diagnostics. Replaced control ,ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete."
Lou S.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previously diagnosed and ordered part. Due to the console failure, I removed and replaced the console and tested. Unit is operating as designed. Job completed."
Richard P.
MICROWAVE GE JVM1730DM1BB Arrived onsite for the microwave not working. During testing found that the fuse was blown. Tested microwave with my test fuse and found that the cap and mag caused the fuse to go out. Replaced cap and mag and fuse and microwave tested good complete
Andy B.
DRYER WHIRLPOOL WGD5620HW0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Clif L.
DRYER MAYTAG MDG7400AWW Arrived on site to diagnose a dryer that is taking too long. Tested unit and found gas to air mixture incorrect in unit as unit needs to be converted to propane. Also improper flame size has coated limit thermostat in soot. Unit needs to be converted and thermostat changed to complete repair. Office to set a return appointment.; ordrng 1 MAL9000AXX (lp gas con)
Kevin B.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site and inspected refrigerator and found no ice production. Ran test 96 and 97 and water is dispensing from Dispenser and icemaker fill tube. Ran test 120 and icemaker cycled properly. Spoke with techline and found freezer temperature is 13° icebox temperature is 23° techline recommends hey sealed system repair to correct issue. 7729786508; ordrng 1 W11291123 (Evaporator) and 1 W11099568 (Evap cover) and 1 W11090564 (Shield) and 1 W11393142 (Compressor) and 1 W11099684 (3 way valve) and 1 W11099748 (FRZ evaporator) and 1 W10886209 (Shield) and 1 W11394920 (Frzr evap cover) and 1 WPW10143759 (Dye dryer) and 1 8201786 (Start device kit)
David S.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site for water dispenser not working. I inspected the unit and work area. I found the water a valve not opening when water is being called for. It replaced the water valve with new. I retested the unit and found it working as designed. Job complete. No water leaks detected.
Jonathan S.
DRYER WHIRLPOOL MEDB855DC4 Arrived on site for dryer making noise. Inspected unit and tested dryer in normal run operation. Disassembled unit and found blower wheel cracked. Will need to replace blower wheel. .;
Jonathan S.
WASHER MAYTAG MVWB855DC3 Arrived on site for washer not filling with correct amount of water and making noises. Inspected unit. Performed diagnostics mode and checked fault codes. Found none. Inspected gearcase and stator assembled. Removed agitator plate and found gears worn. Will need to replace agitator plate. ; ordrng 1 W10902814 (WASH PLATE)
Scott M.
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site for,replaced panel control on microwave."
Lou S.
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer not working. Upon further inspection, I found the unit non-responsive but the it was getting 250V at the outlet and at the terminal block. I found the unit interior light on. Removed back panel and tested the thermal fuse and found it bad. Tested element and cutoffs and all were good. Removed and replaced the fuse and retested and unit is operating as designed. I tested airflow to the unit and it failed 2 of 2 times. Adjusted the vent tube at the back and same results. Contacted techline and spoke to Andrew and advised of the complaint and previous repairs. Andrew had me perform several voltage checks and all were good. Recommended replacing the element and cleaning vents. Provided file #7729783210. I removed and replaced the element and retested. Unit is operating as designed. No lint observed during service, job completed."
Lou S.
WASHER MAYTAG MHW5630HC2 "Arrived on site to inspect washer leaking water. Upon further inspection, the customer provided a photo of the water on the floor in front of the unit. I found old water streaks at the bottom on the door on the front panel. Found a small amount of lint/hair debris at the bottom the door glass as well. Placed unit in diagnostics showing no error codes and tested. Unit operated as designed with no leaks. It appears that the unit is leaking from the bottom of the door glass from in between the bellow and the door. I made recommendations for use and care and cleaning of the bellow and door glass after each wash. Recommended that the customer contact the office if the leak continues after wash and performing use & care recommendations. No water leaks observed during service, job completed."
Scott M.
DISHWASHER KITCHENAID KDTE204KPS0 "Arrived on site for washer stopping after about 20 min . Found water in overflow tray . Found unit front too low , causing water to com forward and tripping float switch . Recommended getting installer to come back and dropping back of unit . No water leaks detected at time of service. Job complete ."
Clif L.
MICROWAVE KITCHENAID KEMC308KSS02 Arrived on site to diagnose a microwave that is not opening properly. Found torsion springs broken inside microwave door. Springs will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 WP4451009 (spring) and 1 WP4452395 (spring)
Luis M.
REFRIGERATOR MAYTAG MRT118FFFH01 "Arrived on site for cooling complaint. Found weak frost pattern on evaporator,diagnosed a leak in the system,replaced evaporator installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good. Checked both compartments no traces of dye unit cooling down correctly.
Jacob S.
RANGE WHIRLPOOL WVU17UC0JS0 "Arrived onsite for fan not turning on to unit. Tested unit. Fan would not turn on. Did not have motor, need to bring along, and ordered the switch. ; ordrng 1 W11369105 (SWITCH-FAN)"
Kevin B.
RANGE WHIRLPOOL RF302BXKW0 "Arrived on site and inspected range, parts of oven door gasket are missing, cooktop surface light does not work, left front element does not work. Will need to replace all parts to correct issue range is 21 years old will need to order harness in case wiring is failing. ; ordrng 1 WP3148953 (LF infinite switch) and 1 8273303 (Surface indicator) and 1 WP9761346 (LF element) and 1 814399 (Element receptacle) and 1 W11396691 (Cooktop harness) and 1 WPW10129032 (Oven door seal)"
Matthew Z.
DRYER WHIRLPOOL WED5620HW1 "Arrived onsite for dryer shutting off. Upon inspection found failed thermistor. Replaced thermistor, tested unit and unit is functioning properly. Job complete"
Lou S.
DRYER KENMORE 110.870896 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit motor and dryer repair kit needing to be replaced, I disassembled the unit and found the rollers, belt and tension pulley needing to be replaced. I found the motor was good after testing it. The tension pulley was seized due to the debris built up on the axle. Removed and replaced the four (4) rollers, tension illegal bracket and belt and cleaned the unit and reassembled the unit. Retested and the unit is operating as designed. No lint observed at the end of service.
Kevin B.
DRYER AMANA NED4655EW1 "Arrived on site and found timer is not moving on dryer, replaced timer and started dryer on a time cycle and observed it move while running. Airflow through dryer is good, heating is good, job complete"