Good service, all appear knowledgable
Patsy - Georgetown, TX
All the service representatives were very professional. Just disappointed they could not find & fix the problem with the icemaker.
Very experienced tech
Bob - Marble Falls, TX
Appt. confirmation very cumbersome. Why should I be expected to confirm my presence at home for the appt. by e-mail "and" phone. Once I say yes, that should stop subsequent contacts to me.
Arthur - Killeen, TX
Great Service!! Very concerned about the customer, he is awsome I would recommend him to friends an family
Professional, knowledgeable and honest
Carmen - Cedar Park, TX
Technician arrived on time and diagnosed the problem right away. He was very honest and did not try to high pressure sell us on fixing our washing machine. The work he performed was done in a timely manner.
Audrey - Austin, TX
Paul knew what he was doing and I felt confident when he told me he wouldn’t advise putting the money into repair.
Thalia - Cedar Park, TX
Did well to communicate on arrival time and we’re always within offered window. Sry professional and got the job done.
Assess status of unit repair
Debra - Georgetown, TX
Although the repair would have been more costly than buying a new unit, the advice given by the technician on procurring a new unit was outstanding!
Great service, great technician
Marilyn - Georgetown, TX
The technician was very informative and explained what I thought was a problem with my oven.
Polite but not fixed
Jo - Kyle, TX
Nice young man. Arrived early and worked quickly but the fix was not correct. Refrigerator temp still does not below 55 degrees. That's a big problem.
Tommy is the best!
Debra - Granite Shoals, TX
Prompt, professional, courteous. Tommy did a great job and kept me informed.
Attaullah - Round Rock, TX
We are very happy with the service and advice
Adam - Leander, TX
Lou was excellent - would highly recommend - thanks!
Scott did a great job. Was always on time.
Tim - Austin, TX
Great serviceman and service
Tracy - Austin, TX
Appreciate Leo’s courtesy and knowledge. He was patient with questions, good explanations of questions based on his knowledge and experience.
Connie - Austin, TX
A very good job but not perfect
Ted - Georgetown, TX
Jonathan and his trainee we both very nice and helpful regarding the home warranty issues. After they left I realized that the dishwasher was not attached one side. This was not there doing but they worked inside and under the machine and didn't notice this and correct it. Even if it was an additional charge it would have been nice to have spent $400+ for the repair that this would have been corrected to prevent future failures or problems.
The service personnel did and excellent job
Tracy - Georgetown, TX
The only thing that was a problem was the fact that we took off work to meet a noon to 4pm window. The service personnel were unable to meet that window. They arrived at 6:20pm.
Tiffany - Dripping Springs, TX
I couldn’t meet until after 3:30. Appliance Express employees were very willing to work with me and accommodate my schedule.
Liv - Austin, TX
Anna - Belton, TX
My washing machine quit in the middle of my laundry day! 😩 I went on line to arrange a service call & the technician was able to come out the next day. He located the problem immediately & made the repair just as quick.
Good service/knowledgeable tech.
John - Austin, TX
Kevin was very professional and worked quickly. Service call was well done.
Bobbye - Waco, TX
Awesome service!!! Al was so courteous and efficient.
James is superior in his skills...! Fixes things with percision.
Lynne - Lago Vista, TX
James is the best..!! Second time here for a different appliance. So efficient and knowledgeable. Don't want anyone but him here. Excellent employee.
Brenda - Austin, TX
We have had the pleasure of having Paul work on our whirlpool appliances. When I initially called JennAir they quoted me over $900 in parts and labor. I honestly, still believe that the parts are too expensive, we paid over $500 in total. BUT Paul was helpful. He’s really nice and respectful. My oldest which is 4 was really interested in what he was doing during the most difficult part of installing the part. And he was really nice to her.
Great / Prompt Service
James - Spicewood, TX
Very knowledgable regarding the ice machine. Sorted out the issue quickly.
Lisa - Austin, TX
Christy - Dripping Springs, TX
We would like to him service any appliance that would need attension
Teddy - Georgetown, TX
Dishwasher sprayer replaced
Debbie - Liberty Hill, TX
The men who came to our house on two different days were very nice and professional.
Paul and Joan - Seguin, TX
Diego knew what he was doing. I would use him for my repairs any day!
Keri - Pflugerville, TX
Tyler was great. He was friendly, knowledgeable, and did the repair in a reasonable amount of time.
The text was nice or respectful but the problem was not fixed
Wayne - Elgin, TX
The machine has been broken for over 6 weeks now. And the purpose of the technician was come out and fixed the ice maker ..he was here almost 2 hours but the problem is still not fixed
Top notch service
Clint - New Braunfels, TX
Nobody wants to have to call an appliance service technician, but it makes it much more bearable when you have someone as friendly, knowledgeable, and considerate as Diego! Thank you, Diego!
Excellent and professional service
Idowu - Manor, TX
Stephen - Georgetown, TX
Excellent job by Jonathan and Andy. Jonathan very knowledgeable, explained what was going on very well. Repair was done quickly. Very professional - will definitely call them again.
Gene - Leander, TX
Great service, very professional!
Quick, fabulous service.
Bill - Austin, TX
Solved our problem in about one minute.
Karen - Wimberley, TX
Nice individual. Great service.
On time, fixed fast, great customer interaction
Denis - Round Rock, TX
I bought a new gas range and one of the burners would not light. Tyler showed up for the warranty repair in the earlier part of the time window, shortly after the automated attendant called my phone. He very quickly identified and corrected they problem.
Debbie - Georgetown, TX
Great, Prompt Service
Millicent - Austin, TX
Charlene - Spicewood, TX
Brandon was in and out of here. He was professional and knew what he was doing. My washer is now working, no leaking no noise.
Ken - Austin, TX
Scott - Lago Vista, TX
Appliance Express was very professional from beginning to end. Excellent communication as to when to expect the repair person. James showed up on time gave me a diagnosis and price within a very short period of time and fixed my problem.
Joseph did a great service
Valkiria - Del Valle, TX
Kathy - Dripping Springs, TX
Brandon was on time, polite and did a great job fixing my oven. I love that your service tries to figure out what is broken over the phone and you send the technician equipped with the correct parts. Awesome service!
quoted one price and charged another
David - Georgetown, TX
I was quoted $99 for a service call. I was charged $140. Technician took about 15 minutes to change filters and try a bypass plug. Problem seemed to be solved but next day had same problem so issue was NOT RESOLVED. I felt I was overcharged and the original quote of $99 should have been the charge.
Melissa - Austin, TX
Representative went over and beyond to educate us about our Whirlpool Appliances and fixed my fridge. This is the second time coming to my home. My dog and both my husband and I like him. He knows how to treat a customer. Also, very polite.
Sean - New Braunfels, TX
Eyal - Georgetown, TX
John - Buda, TX
Great service!! Leo is very knowledgeable and goes out of his way to complete the job. Thank you!
Terry - Georgetown, TX
Tyler was excellent.Very friendly and knowledgeable.
Barbara - Seguin, TX
Elaine - Austin, TX
Mario - Austin, TX
Kevin was very professional and very knowledgeable of the repair needed for the washing machine
Allison - Austin, TX
Leanardo is trustworthy and knowledgeable. We always receive great service from him.
DebH - Austin, TX
Leo came out to wrap up the remaining issues with my new oven. He is such a delight...punctual, friendly, courteous, neat, and efficient. We hope we don't have to see him for a while but will miss him!
Jim - Salado, TX
Highly professional and competent service providers.
Whirlpool Frontload washer
Jackie - Round Rock, TX
Alfredo - Hutto, TX
William - Cedar Park, TX
Lou really knew his stuff. Was prompt, thorough, and explained things very well.
Thanks for the fre diagnosis.
Ryan - Cedar Park, TX
Really appreciate it.
Arden - Kingsbury, TX
Diego was right on time, very professional, diagnosed the problem, although the appliance was under warranty and a part had to be ordered, when he returned with it the following week, he quickly repaired the appliance.
Larry - Austin, TX
Paul does a great job with a great attitude. He is a great asset for your company.
Fast and quality service
Doug - Austin, TX
Great Service 🤙
Joann - Austin, TX
Lou was very professional and knowledgeable and fixed my oven very quickly. Great service! Would love it if the company could schedule within a tighter window to avoid having the appt inconvenience my day and my work schedule.
Valerie - Temple, TX
Customer - Pflugerville, TX
Luis was efficient and very nice.
Kathryn - Austin, TX
He came in the time window, explained what he would be doing, how long it would take, how many years he had been doing this, what I should look for after he was done, worked efficiently, and gave me a few ideas to help my gaskets seal the most efficiently after he completed the job. Very professional and a nice guy.
Maricela - Temple, TX
I had to call them again because it didn’t get fixed the first time. My washer was for working for 3 day then the error message came on again. I had to be without a washer for some time because it completely locked the washer.
Jennifer - Georgetown, TX
Technician was very knowledgeable and explained things thoroughly. I appreciated his positive attitude and willingness to provide excellent customer service.
Maytag Washer Help
Odawg - Austin, TX
PERFECT... Well-mannered and professional in all aspects!!
Ramon - Leander, TX
Technician was very professional and knowledgeable.
Cathy - Georgetown, TX
Very professional, knowledgable
Eddie - Georgetown, TX
Lou is a very friendly and professional.
Mike - Harker Heights, TX
Friendly and professional. To the point.
Leslie - New Braunfels, TX
Performed extended warranty work, so to be fair I didn’t have to pay anything (warranty included parts and labor) for the service.
Diana - Lakeway, TX
Paul was awesome! Very friendly, knowledgeable and got my oven fixed quickly.
GJ - Austin, TX
Very professional and did a great job. Delay in scheduling service was our major negative.
Amazing Service, Above and Beyond
Jill - Houston, TX
I loved the follow up and accuracy of this company. I never questioned when or at what point they were coming. Service was great as well!
Rich - Leander, TX
They came out, diagnosed the problem quickly, explained what was wrong, fixed it, and left. I’d use them again if needed. Great experience.
Lee - Manor, TX
Honest quick evaluation of problem and quick fix
Thomas - Copperas Cove, TX
Anandaram - Austin, TX
It was awesome!! Although, it was late evening but they got it done!
Good Warranty Service
Leon - Hewitt, TX
Lisa - Austin, TX
I was really impressed with Appliance Express. On time, excellent communication and a very knowledgeable tech.
Raymond - Austin, TX
Joseph was the best serviceman he was on time, explained the repair and very personable.
Diagnosed the problem immediately
Ron - San Marcos, TX
Kevin knew the issue with our dishwasher almost immediately after hearing the noise. He repaired it quickly and it now works fine. He arrived on time and was very professional.
Elsa - San Marcos, TX
Service guys were clean and polite. Explained everything thoroughly and were on time and performed the task of repair.
Anna - Round Rock, TX
The young man, Tyler, who came to fix my dryer was friendly and knowledgeable. He worked quickly without making a mess, and compleated the job professionally.
Evelyn - Manor, TX
Technology knowledgble , Friendly, quick to idenify repair
Melissa - Taylor, TX
Iris - Buda, TX
Super profesional, and open to help me with somengthing that it das not on the list. I do really appresiate that!!
Jerry is excellent
Pooja - Austin, TX
great service, on time
Ken - Austin, TX
Roxana - Leander, TX
James was great! Very professional and explained everything to me.
Margaret - Stonewall, TX
Fixed some one ‘s oversight!
Mark - Killeen, TX
Awesome service! I was very satisfied with the service I received. Al was very professional. He explained in detail the problem and the solution.
Geraldine - Round Rock, TX
Had 4 different men out four different times. Each time they fixed something on my microwave, something else went wrong. I don't think any of the men were incompetent, I think my microwave was just a lemon. After 4 repair calls, Whirlpool is giving me a new unit. I will find it difficult to answer the following questions. And I don't know what the costs were because they were covered by my warranty.
Kitchenaid refrigerator Service
Wanda - Round Rock, TX
Great service and care!!
Sandra - Hereford, TX
Timely and efficient
Nancy - Kempner, TX
Al was very professional.
Kimani - Round Rock, TX
Estanica - Austin, TX
Paul - Burnet, TX
He came fixed it and did not make any mess. He cared and seemed to actually give a damn about what he did!!!! Appeared to have very good product knowledge!
Naomi - Austin, TX
Freezer Ice Maker
Kayla - Bertram, TX
Gail - Austin, TX
Problem resolved once again by Paul.
Jeremy - Austin, TX
Can fix anything, quickly and affordably!
Andrea - Harker Heights, TX
Kathy - Austin, TX
Great service, friendly technician.
Brandi - Belton, TX
Friendly, respectful technician. But unhappy with my washer already needing service when it’s not even a year old yet! Poor quality on whirlpool!
Sarah - Austin, TX
Luis was prompt and clearly communicated the process with me. He was able to quickly fix our problem. Would definitely have him out again to help w/ any appliance maintenance we need.
Friendly, knowledgable, helpful
Barb - Austin, TX
Excellent service. He taught me a lot about my dishwasher and how to care for it. He was friendly and knowledgeable. Technician was fantastic. Scheduling was sub-optimal; I had to wait quite a few days to get on the schedule.
Elizabeth - Belton, TX
Very professional! Arrived exactly on time and fixed my washer quickly!
Great & Quick Service!
Javier - Austin, TX
Austin - Austin, TX
Great customer service experience
Paul - Taylor, TX
Kathryn - Marble Falls, TX
This is the second time Tommy has been out to our house, unfortunately. We are really impressed with your service; no so much with Kithchen Aid appliances, though.
Amy - Austin, TX
Got our ice maker working in no time! Thank you!
Excellent Service.....Steep Price!
James - Austin, TX
above and beyond service
Richard - Austin, TX
Paul took care of our problem, told us how to avoid it in the future, and changed the location of the model number information so that it would be accessible. Couldn't ask for more!
Great price since it was repaired under warranty.
John - Bastrop, TX
Tech showed up in the time frame. Was very knowledgeable. Put everything bake the way he found it after the repair.
We now have a freezer drawer that works smoothly!!!
Mrs Angela - Georgetown, TX
Jonathon Short arrived on time, surveyed the freezer drawer, decided that the remedy was new slide brackets, installed new ones, checked everything was working properly, and ensured all is now correct. What a smooth and expert process .. Thank you Jonathon. Angela Tucker
Betty - Lakeway, TX
Young man was Polite, informative and on time!
Excellent Service From Start to Finish
Lori - Austin, TX
From the person who sets the appointments to the service technician every one is polite and friendly. The service technician was skilled and quick. We will definitely use them again!
Ty - Austin, TX
Leo went above expectations. Really appreciate it
Laura - San Marcos, TX
My tech fixed the issue with the micro quickly & then asked if all my other appliances were operating as expected! He taught me a couple things about my dish washer & stove top! Great service! & scheduling was amazing!!!
Robert - Austin, TX
Great service. Whirlpool should give accurate info in regards to pricing.
Steven - Georgetown, TX
Great employees with a Great personality. Worked quick was clear with all information.
Marsha - Red Rock, TX
He was professional, was friendly, and handled the issue quickly. 👍🏻👍🏻
Fast and Effective
Connor - Austin, TX
Prompt, friendly, effective, and efficient
Hightower - Pflugerville, TX
Wes called before he arrived. He arrived when he said he would and within the scheduled window. He was friendly without being overbearing. He quickly diagnosed and clearly explained the issue. When he returned with the parts the following week, he fixed the problem quickly. Our fridge has been good as new ever since. We are very happy customers.
Laura - Bastrop, TX
Stephanie - Austin, TX
Great tech & great service. He was fast, knowledgeable & fixed my dishwasher.
Sandra - Seguin, TX
Very pleasant man knowledgeable
Patricia - Austin, TX
Great service! Joseph is very knowledgeable and experienced about the workings of Whirlpool appliances. He got the job done and I'm so grateful.
Luis - Buda, TX
I felt bad that the issue was a simple switch of the breaker. Kevin was able to isolate the issue quickly and get me going. Thanks
Nothing they were able to do
Corey - Austin, TX
The technician walked in the door and told me in the first minute that he wasn’t going to be able to do anything. He hadn’t even opened the fridge at that point. Our issue is with the noise and he said a lot of Whirlpool fridges get these complaints.
Valarie - Lampasas, TX
Mike - Georgetown, TX
Tyler was great. I just wish we could set up a more exact time for the visit as opposed to a 3 hour window.
Meredith - Austin, TX
Linda - Wimberley, TX
Loved the service! I knew when to expect Brandon, he let me know when he was 15 min. out. He was very professional, knowledgeable and easy to talk to. Listened to what was happening and checked all the systems. Found the problem and replaced the part. Refrigerator works great now. No frozen foods in refrigerator. Thank you Brandon. Won’t hesitate to reference you!
Nancy - Wimberley, TX
Diego Gomez came to my home for a service call for my refrigerator as it wasn't defrosting. I had had a service man to my house on two previous occasions for the same issue. Diego diagnosed the problem and made the needed repairs very quickly. So far my refrigerator has maintained the proper temperature. I surely hope the problem has been resolved.
Jo - Marble Falls, TX
Connie - Georgetown, TX
Best service out there! On time, knowledgeable about issue and repair, genuinely nice.
JIM - Georgetown, TX
Repair order from maytag
Jeremy - Georgetown, TX
It is ridiculous that it cost me $99 for them to come out and diagnose what is wrong with my 1 year 3 mo. old washer. Then instead of applying that to my first hour of labor after they told me what I already knew, they charged another 1 hour labor fee. Was there less than 45 minutes and cost me 194.??.
Charlotte - Leander, TX
Jerry was very polite and did a magnificient job finding the problem and correcting it
Castle gate cir.
Mario - San Marcos, TX
I am the home owner and the tenant is the one that can give you the info you want.
Cheryl - Liberty Hill, TX
My washer is working like new again. So happy James identified the problem.
Mike - Driftwood, TX
great job, very professional
Cant fix the issue....
Donica - Copperas Cove, TX
I had this company out to fix a leak in my washing machine. He seemed like he knew what he was doing and told me that it was just the seal. He replaced it and said it was "all good" now. My first load of laundry (not a large load, I may add) it leaked. They sent the same guy back out to "FIX" it again.. He checked it, said there was no leak and left. Called it "all good" again. IT IS NOT FIXED. It is still leaking. Now I feel as though they do not seem to know much about what they're doing, or they're just to lazy to actually check all possible parts that could be leaking.
Tina - Spicewood, TX
He was very efficient. Thank you.
All around excellent service
Connor - Leander, TX
Knowledgable. Quick. Took the time to explain what needed to be done and how to prevent future problems
James - Austin, TX
Service technician was awesome!
Propane stove top
Steven - Lakeway, TX
Paul found the problem quickly and repaired right away. He also gave good advice on keeping the burners clean.
On time, speedy repair
Thomas - Killeen, TX
Steve was early for our appointment an quick to diagnose the issue. Great service.
Laura - New Braunfels, TX
Diana - Pflugerville, TX
I was very impressed with the professionalism of my first contact with scheduling office and the technician, Tyler. Appliance Express is a very organized company.
Gary - Austin, TX
Knowledge of his trade and professionalism are two of Clif's key attributes, and perhaps even more refreshing is that he listens.
Melissa - Liberty Hill, TX
Arrival in the time frame and on the front side of it; very polite and professional; listened to all that we had to explain; promptly took care of the issue; very knowledgeable as well
Kb - Round Rock, TX
Kimbra - Elgin, TX
They were professional, on time courteous and fixed the problems. Thank you!!!
Good professional service
Viola - Waco, TX
The technician answered my questions thoroughly and solved the problems with the Maytag refrigerator.
great service, awesome price!
Edward - Del Valle, TX
everything went smoothly. no complaints.
great service, on time
Ken - Austin, TX
Brian - Georgetown, TX
Still not working
Al - Temple, TX
After 2 visits trying to fix ice maker, still have problem. Waiting on third visit tomorrow to try again.
Tim - Driftwood, TX
Great appliance repair experience
Randall - Driftwood, TX
Great communication regarding the appointment. Technician was knowledgeable, professional and friendly. He was experienced enough to order additional circuit boards that could be the issue so the repair was completed in one visit following the initial visit to diagnose the problem.
Very friendly and knowledgeable
Travis - Canyon Lake, TX
Robert was a great help. He came prepared and was able to address the problem and also give some tips to help with daily use.
Nice guy, very personable
Jennifer - Georgetown, TX
Seemed very knowledgeable and was very nice.
Great service by a great technician!
Michell - Belton, TX
Steve was very, friendly, professional and knowledgeable about the issue with my appliance. He explained what he would be replacing and further explained the product needed to clean my appliance and the steps involved!
Regan - New Braunfels, TX
Rare service person these days.
John - Kyle, TX
Very professional, great customer service. Very high standard for other service persons to follow.
Richard - Austin, TX
Obviously well versed in problems with refrigerators
Sharon - Georgetown, TX
Learned a lot in an hour about my refrig. Can't thank him enough! Job well done.
Billy - Spring Branch, TX
Service was great! They were right on time. Great communication with parts that were ordered. Highly recommend and will use again!
Kennon - Round Rock, TX
Paul came and knew exactly how to replace the part required. He was very friendly and was very professional.
Marina - Lakeway, TX
Payl was excellent and so was the iffice staff whenever I called in. Thanks so very much!
Jason - Round Rock, TX
We needed an LED freezer lite for a year under warranty
Beverly - Marble Falls, TX
We had 2 other times someone came out during last 2 mos. Both times from Appliance Science. Same man did nothing 1st time & no show with no phone call 2nd time. Impacted our whole days. Disrespectful & rude. We are busy people! Thank You for 3rd visit to order part & 4th visit with results. That's what it's been like to move to Marble Falls, TX>Austin.
Jerrell - Kempner, TX
Lanetrice - Austin, TX
Fantastic, quick service
Dylan - Georgetown, TX
Jonathan was on time, respectful and worked efficiently to fix our appliance issue. He explained what the problem was, how to resolve it and was in and out within 30 minutes. Awesome customer service!
Thank You!!! You fixed my problem.
Dr. Danny - Cedar Creek, TX
Joseph is a real pro. He identified and fixed the problem right away. He is friendly and courteous. I enjoyed talking with him. He gave me some great money saving and maintenance tips to keep my washer going for years. I would request Joseph for any repairs I might need in the future.
Debra - Round Rock, TX
Tyler was awesome. He did everything he could to make sure my washer was fixed.
Nora - Austin, TX
Scott did a great job repairing or dishwasher. Initially our Home Warranty Insurance was called. They came out and told us it was under manufacture warranty. They contacted Appliance Express. Unfortunately despite sending an email model, serial number and part needed, Appliance Express did not arrive with the part so a delay of 4 days was incurred before the part was obtained and the machine repaired. Would have given a 5 star for convenience if they had arrived with the part and installed in on initial visit. Scott, however did an excellent job once the part arrived.
Emmie - Austin, TX
He was great. Thank you.
Tonya - Canyon Lake, TX
I had the best experience these folks r educated and professional true customer service
The repair technician was fantastic!
Andre - Dripping Springs, TX
Very helpful technician.
Christopher - Buda, TX
Theresa - Brenham, TX
Appliance Express was able to identify why our dryer wasn’t heating. Great customer service.
Thank you for taking care of us. Your team did an excellent job communicating progress of our dishwasher repair.
Amy - Leander, TX
Great service; right on time.
Roger - Georgetown, TX
Great Service. Very thorough.
Liz - Austin, TX
Technician took the time to explain what occurred and pointed out our vent hose had been crimped only allowing 60% air flow. Very thorough checkout. Professional and courteous.
Courteous and efficient
Debbie - Austin, TX
Leo replaced our oven door. He explained the work, took care to protect my counters and cabinets and quickly accomplished the task at hand. At the same time, he answered my questions about my new appliances and directed me on how to get the remaining issues resolved.
Karen - Copperas Cove, TX
DRYER WHIRLPOOL WED7000DW2 "Arrived to inspect unit with noise.found noise from motor, replaced and tested properly"
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for cooling complaint. Customer provided video ice hitting evaporator fan motor,found middle and corner section of freezer door gasket not meeting cabinet large gaps causing warm air to enter freezer. Remolded freezer door gasket,checked door seal good.1If gasket pulls away unit will need a new freezer door."
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site and found actual customer complaint is refrigerator has a noise intermittently which often coincides with water dispensing but not always. Ran compressor, all fans, damper, and icemaker and no excessive noise is heard. Dispensed several pitchers of water and couldn’t duplicate noise, noise couldn’t be duplicated during service call. Customer reports low water pressure often in home but not high which would denote chatter. Requested that customer video noise and documented with techline 7727666032"
DRYER MAYTAG MEDX655DW1 N
REFRIGERATOR WHIRLPOOL WRX735SDHV01 "Arrived on site to inspect fridge for noises, upon inspection I found the ice maker making noise during harvest, solenoid was failing to change from crushed and cubed. ; ordrng 1 W10309866 (SOLONOID)"
MICROWAVE GE JVM6175SK2SS Arrived onsite for no power to control and no lights or function. Found power stopped at filter board. Ordering filter board to repair. Returning with other parts just in case. Line fuse is good. ; ordrng 1 WB02X11200 (noise filter asm) and 1 WB27X709 (thermostat switch)
REFRIGERATOR KITCHENAID KRSC503ESS01 "arrived on site to diagnose icemaker not making any ice. Performed diagnostic and cycle test. Tested harvest cycle and ice maker did perform a full cycle. Tested fill valve and heard it kick on, but did not fill. Checked fill tube and fill tube guide, and found a chunk of ice in the fill tube guide. Removed the ice and could see an imperfection / small lump that was collecting a couple drops after a fill. Removed the imperfection with a small flat screwdriver and retested. Found good flow and no drops or water remaining after a fill. All is now working as designed. Call complete."
DISHWASHER MAYTAG MDB8969SDM0 Arrived on site and found unit with f2 e2 error code. Found wire harness from control panel to control has corrosion. As well as connection on control.Job complete
OVEN WHIRLPOOL WGE745C0FS01 Arrived on site to diagnose an oven that is not cooking at proper temperatures. Tested both ovens and found temperatures correct. Advised homeowner on findings and best procedures for best cooking results in the unit.
DISHWASHER MAYTAG MDB8979SFZ2 Arrived on site for dishwasher that had a broken rack. Inspected unit and work area. Found right side track broken. Replaced track and reassembled unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site and inspected refrigerator and found fresh food section is 56°, exposed fresh food evaporator and there is no frost pattern. Three days prior refrigerator measured 37° in fresh food section. Freezer has always cooled properly. Ran test 4 and three way valve makes the correct noise as if it is switching.
OVEN KITCHENAID KEBS207SSS04 "Arrived on site to inspect oven for uneven heating upon inspection found the elements heated correctly and evenly on all settings, check connection fan and parts, replaced thermal fuse. No issues found. Job complete"
RANGE KITCHENAID KSGG700ESS1 "Arrived on site and found panel is scratched, knobs are missing, and door has been damaged by installation and will not close.
REFRIGERATOR KITCHENAID KRFF302EWH02 "Arrived on site for light issues. Found right side switch in fresh food section sticking,found insulation stuck inside of switch and pressure of liner preventing switch to retract. Removed insulation from inside switch adjusted switch tested light switch operation unit working as designed."
RANGE KITCHENAID KCGS356ESS00 "Arrived on site and replace cooktop surface, job complete"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint loud knocking noise, found diffuser was knocking, I replaced diffuser, unit tested good."
ICE MACHINE WHIRLPOOL KUID508ESS2 "Arrived on site for no ice. Ran diagnostic loud odd noise from water valve with no water exiting valve,replaced water valve,noise no longer present unit passed all other diagnostics advised customer to replace external water filter before running ice machine; used 1 W10897719 (WATER VALVE) from stock"
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site for refrigerator that’s not making ice in either compartment. Inspected unit and work area. Tested temperature in freezer compartment and sit found it sitting at 31°F. Just the temperature in the refrigerator compartment icemaker and found that 61°F. Found ice buildup over evaporator cover.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on job for complaints of no ice, ran diagnostics and found will not complete harvest, not finding home position, error code of E5 thermistor bad. Replaced icemaker and unplugged unit for hard reset. After replacement test operation ran harvest complete, ran fill test complete and checked codes E0 no error. Called tech line to document call 7727661988. No leaks detected at time of service."
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for refrigerator not cooling and making loud noise. Tested and inspected unit and found ice buildup on evaporator defrost issue. Found failed harness with bi-Metal ordering needed part as well as defrost heater in case needed. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. No water leaks present at time of service ; ordrng 1 W10913629 (harns-wire) and 1 W11220371 (heater)
WASHER MAYTAG MHW6630HC0 "Arrived on site for customer complaint of unit not spinning clothes dry. I ran the quick wash cycle with 4 bath towels, unit tested good at time of service. Customer was washing extremely big and thick bath mats that soak up a ton of water, instructed her not to wash the bath mats in this washer."
WASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishes not drying properly. Ran diagnostics ,no error codes . Heater did come on but not that hot . Checked ohm on control, found ohms were not with in range . Replaced control ,unit is heating hotter then before . No water leaks detected at time of service . Job complete ."
MICROWAVE MAYTAG MMV5208WS1 "Arrived on site to diagnose microwave that customer said was arcing and making noise. Performed diagnostic. Found burnt wire going from transformer to capacitor, with blown diode as well. Advised customer additional parts may be needed since wire is damaged and mag may also be.
REFRIGERATOR WHIRLPOOL WRT318FZDB01 Arrived on site to install icemaker in refrigerator at homeowners request. Installed new icemaker and tested functionality. Found all is functioning properly at this time. No water was hooked up to unit from wall and homeowner will install new waterline.Parts
DISHWASHER GE GSD2000Z01AD "Arrived to inspect dishwasher issues.Found multiple failures to include faulty timer, broken heating element assembly WD05X26780 OUT OF STOCK (Discontinued).Support assembly WD01X1430
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for a refrigerator with food freezing in the refrigerator section. I found the RC thermistor out of range. I replaced the diffuser and tested the unit. All functions are working as designed. Call complete.
WASHER WHIRLPOOL MVWB835DW4 Arrived onsite for unit console shutting off. Put unit in diagnostics mode. Got F5E1 & F2E1. Replaced both parts. Tested unit. Unit test good. No leaks at this time. Job complete
DRYER MAYTAG WED4616FW0 "Arrived to inspect unit not heating, found proper voltage. Found element open, had wrong model info and will need to return with correct heater; ordrng 1 279838 (element,heater) and 1 CNOTE (SOONER SERVICE IF POSSIBLE ), states that autho needed"
OVEN WHIRLPOOL KODE500ESS04 "Arrived on site for customer complaint of ovens not maintaining proper temperature, I tested both upper and lower oven, unit tested good, I went over calibration instructions with customer."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found water coming from the crisper drawers. When I removed the drawers, I found water/ice at the bottom of the fresh foods section. Removed the water/ice and removed the back panel to inspect the drain tube. Found the drain tube clogged with debris. Cleared the tube and reinstalled it and used silicone to seal the gap between it and the chassis. No water leaks observed at the end of service. Job completed."
REFRIGERATOR LG LFXS29766S/01 Arrived on site for a defective compressor. Removed compressor and filter drier installed a new compressor and drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly
RANGE WHIRLPOOL WFE515S0ES0 "Arrived to inspect RF burner issues.Found the element worked but the infinite switch was defective.Removed and replaced it.Customer did not have a replacement bulb, so bulb issue weren’t addressed.
DISHWASHER WHIRLPOOL KDTM354ESS3 "Arrived on site for customer complaint of missing screws on kick plate, added screws, unit tested good."
REFRIGERATOR FRIGIDAIRE FFSS2315TE3 Arrived on site for refrigerator that won’t make ice. Inspected unit and work area. Try to jump or icemaker and icemaker would not kick on. Tested voltage going to icemaker and found 122.1 V. Replace icemaker and tested unit. Unit began to fill with water and is working as designed. Call complete.
DRYER MAYTAG MEDB835DW4 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and it immediately began to make a screeching noise. Disassembled the unit and found the back roller axles gunked up with debris. I removed and replaced the dryer repair kit (rollers, tension roller) and added pads to the sides of the panels and reassembled. Tested unit and it is operating as designed. Minimal lint cleaned from the unit. Job completed."
REFRIGERATOR WHIRLPOOL KBFC42FTS07 "Arrived on site to diagnose freezer that was building frost inside front of door. Performed diagnostic and found that the FC gasket isn’t holding well at all, and leaving a small gap along the top. Door gasket is the foamed in / stuck in type around a frame and did not want to pull out easy. Advised customer we may be best off ordering a new door / gasket, or I can try and heat the gasket and form it to close the gap.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived to install previously ordered parts.Installed all spray arms and unit tested as designed with no leaks.Job complete
WASHER LG WM3070HRA "Arrived on site to inspect washer for leaking out of front of drain pump. Upon inspection and going to Techline found the plastic housing around drain pump and circulation pump was not holding, ordering housing and filter cover. Sr# TCC200423436065 office to reschedule; ordrng 1 3108ER1001E (DRAIN HOUSING ) and 1 383EER2001A (DRAIN COVER )"
WASHER MAYTAG MVWB835DW0 Arrived on job for complaints lid not locking and buttons not working. Confirmed buttons not always working and in diagnostics got code for lid lock error both f5e2 and f5e3. Need AUTHO to complete and console. ; ordrng 1 AUTHONEEDED and 1 W10861510 (console)
DISHWASHER MAYTAG MDBH949AWB4 Arrived on site to install previously diagnosed part to resolve the non operational dishwasher. Removed old UI / control panel and replaced with new. Plugged unit in and retested. Was able to get response from all buttons and tested both a normal cycle and drain. Start and cancel buttons are both working now. All is working as designed. Call complete.
COOKTOP WHIRLPOOL KCGS556ESS02 "Arrived on site to inspect cooktop flames. Tested all burners and found the flames too high on the lowest setting. Adjusted the valves and retested and the burners are operating as designed. No gas leaks detected during service, job completed."
DRYER ROPER RES7745PQ0 Arrived to inspect dryer not heating.Found the unit operating properly.There was massive lint buildup in and around the unit.The unit was venting into a water trap.Called Whirlpool Tech line and spoke with MARK @whirlpool Techline SR7727665512Was advised the water trap ventilation system isn’t recommended for properly venting the dryer.Unit works as designed.Job complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to install previously diagnosed parts. Attempted to remove impeller from motor and is striped and spinning freely, will not remove. need to order housing and associated parts in case needed. Customer wants ASAP appointment. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10118612 (insert) and 1 W10346971 (bracket) and 1 WP67006341 (gasket) and 1 WPW10309864 (divider) and 1 WPW10309866 (solenoid)"
DRYER WHIRLPOOL WGD85HEFW1 "Arrived on site for nuisance breaker tripping on a gas dryer. Set dryer to run on a normal cycle and it tripped the breaker immediately . Reset breaker and dryer ran for 20 seconds and then tripped the breaker. Reset breaker again and it ran for several minutes and then tripped breaker. Spoke with tech line and they recommended taking an amp rating at the control board. This time dryer ran for several minutes before tripping breaker again pulling 4.3 A. This it’s not an excessive amount of amperage and is not signs of a Short or a dryer failure. Tech line suggested that the breaker tripping is due to it being on a AFCI. Explained nuisance tripping to customer, job complete. 7727661906"
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite to possibly replace the previous diagnosed parts sealed system parts. I found the system still charged and the compressor not pumping correctly and extremely hot. I evacuated the refrigerant. I replaced the compressor and installed a low side service tap. I installed a dye drier. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.50 oz’s of R134A refrigerant. I tested the unit and found it working as designed.
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on job for complaints of too cold in refrigerator. Found gasket for door icemaker loose allowing colder air to enter refrigerator unregulated. Properly connected gasket. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived to inspect unit leaking in f+. Found ice maker leaking, replaced and tested properly"
REFRIGERATOR WHIRLPOOL WRS321SDHW05 "Arrived on site to inspect icemaker to inspect fridge for not making ice, upon inspection found the ice maker was frozen in the line in, unfroze line and replaced ice maker. Complete"
REFRIGERATOR WHIRLPOOL ED5FHGXKQ00 Arrived to inspect unit not dispensing water.found valve failed. Replaced and tested properly Valve
OVEN KITCHENAID KOCE507ESS08 "Arrived on site to install harness for not microwaving, upon installation found the harness provided did not seem to fit the oven, also blower wheel connectors was broken and wire pulling, need new blower wheel and return with correct harness with correct connectors. ; ordrng 1 W11200130 (BLOWER)"
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 "Arrived to inspect unit with broken handle. Found cracked, replaced handle and tested properly"
WASHER WHIRLPOOL MVWC465HW2 "Arrived on site to inspect washer with no water. Upon further inspection, I placed the unit in diagnostics showing error code F0E5-off balance. Cleared the code and continued with testing. Unit failed to dispense cold water, but operated as designed other than that. I removed and replaced the inlet valve and calibrated. Retested and unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived onsite for unit not dispensing water or ice. Tested unit. Upon inspection. Found that the line from the water from the wall valve had kink in the line. Straightened out line and got rid of leftover ice from the ice maker. Tested unit. Unit test good. No leaks at this time. Job complete.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived to inspect unit not making ice, ran diagnostics and attempted fill and harvest and unit was saying switch was bad, allowing not to fill. Further Investigated door and found harness had stretched and torn at hinge and door will need replaced, customer also stated unit dropped power for 2 days and than came back on by its self. Unit will also need main control; ordrng 1 CNOTE (RS) and 1 CNOTE (AUTHO) and 1 LW10691266 (dor-fip)"
DRYER WHIRLPOOL WED4815EW1 Arrived onsite and found unit operating with failed heating element. Replaced element. All checks good. Unit is now operating as designed.
REFRIGERATOR JENN-AIR JFFCC72EFS02 Arrived onsite and insulated chute to mitigate ongoing issue of ice clumping. Advised customer on repair and on use and care.
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site for customer complaint of fresh food section not cooling, found evaporator covered in ice. I found unit was not going into defrost properly, after defrosting unit with steamer, I replaced UI control, hv control, thermistors, and fan scroll. Unit tested good."
VENTHOOD KITCHENAID KVWB400DSS Arrived on site to test unit for damage dunit. Found damaged on left front panel. Sr#7727661160
WASHER MAYTAG MVWB835DC5 Arrived on job for complaints of grinding noise. Found the drain pump damage and cause of noise. Replaced pump and test washer. No leaks detected at time of service
REFRIGERATOR GE GSHL6KGZBCLS "Arrived on site for loud noise. At time of visit no odd noise, customer played recording of noise,noise is due to fan blade hitting Ice,unit is defrosting correctly diagnosed ice falling from behind bucket into housing. Adjusted housing and icemaker assembly"
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for no cool. Removed compressor cover found damaged harness,installed starter powered unit on once compressor try’s to power on trips breaker. Ohmed compressor windings diagnosed a short in windings. Unit will need a new compressor and harness; ordrng 1 2HRS and 1 W10507884 (COMPRESSOR) and 1 W10913906 (ACCESS VALVE) and 1 W11224411 (HARNESS) and 1 WPW10143759 (DRIER UV)"
RANGE WHIRLPOOL WFE525S0JZ0 Arrived on site to install previous diagnosed parts. Removed damaged cooktop and replaced new. Wiped down entire unit to ensure there are no scratches or dings. Job complete.
MICROWAVE GE PEB7226SF1SS "Arrived on site to diagnose microwave that timer was running in, but not running turntable or engaging magnetron. Performed diagnostic and found a scorched terminal and connector on the upper interlock switch.; saved tckt"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not draining. Test unit and found bad pump. Replaced drain pump test unit and unit draining correctly job complete heating element working as designed.
WASHER MAYTAG MVWB765FC3 Arrived on job to replace gearcase and screws. After replacement test operation. No leaks detected at time of service.
REFRIGERATOR GE GNE25JSKKFSS "Arrived on site for refrigerator ice buildup, fan noise and leaking. Upon arrival customer informed that bottom of RC has sheet of ice and when he removed unit stopped making noise and cooled properly. Found no abnormal noise and RC and FC cooling. Found sheet of ice building up again in RC. Found failed water connection at water reservoir leaking. Removed failed part and replaced with new from truck stock. Tested unit and all operations are normal. No water leaks present at time of service"
REFRIGERATOR GE GME27JSMKFSS Arrived on site for refrigerator making loud noise and loose handles. Tested and inspected unit and found issue with condenser blade. Removed failed part and replaced with new. And reinstalled handles properly. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site to replace the ice door. Gained access to the ice door in the freezer, removed the damaged part and installed new. Job complete."
DRYER MAYTAG MEDX655DW1 "Arrived on site for a dryer that was not heating. Inspected unit and work area. Tested voltage coming from the wall and found proper voltage tested unit voltage at the terminal block and found proper voltage. Tested element, thermal fuse, thermal cut off, and high-limit thermostat. Found fuse open. Replace fuse and tested unit. Unit is working as designed. Call complete."
WASHER WHIRLPOOL WFW97HEDBD0 Arrived onsite to replace part ordered by previous tech. Replaced switch. Tested unit. Unit test good. No leaks at this time. Job complete.
DRYER AMANA NED4655EW1 Arrived on job for complaints of not drying properly. Found the cut off not allowing temperature to reach proper degrees. Replaced cut off and tested.
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for washer not spinning. I attempted to put the unit into diagnostics, and it would not let me. I inspected the wiring harness and all connections, all appeared to be good, attempted diagnostics again, would not let me enter. I replaced the main control and attempts enter diagnostics. I was able to get into diagnostics and ran a calibration. Ran unit through a test cycle, unit operated as designed. No water leaks present. Checked for fault codes, none present. Job complete."
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for no ice. Ran diagnostics optics passed,fan motor passed,no errors on icemaker ran harvest test passed,ran fill test no water entering icemaker. Diagnosed frozen fill line,ran diagnostics for fill line heater, heater defrosted fill line,ran fill test passed,adjusted heater around fill line. Unit working as designed."
REFRIGERATOR ELECTROLUX EI32AF80QS Arrived on site and took photos of damaged packaging.. opened box and found door in great condition. Installed new door. Tested operation and found unit working properly. Job complete
RANGE AMANA AGR5330BAS3 "Arrived on site for oven not heating. Found it was right front burner not igniting periodically . Found valve was adjusted too low . Readjusted flame setting . Burner is igniting consistently now , all other burners are normal . No gas leaks detected at time of service . Job complete ."
DRYER MAYTAG MEDE500VW1 Arrived on site to diagnose a dryer is not heating. Tested unit and found failed heating element. Replaced heating element and tested unit. Found all is functioning properly at this time.
REFRIGERATOR FRIGIDAIRE LGHB2869TF Arrived on site to diagnose a refrigerator that is not running properly. Tested unit and found freezer evaporator fan not on at time of arrival. Ran full diagnostics on unit and reset controls to factory settings. Found all is functioning properly at this time and no other repairs are needed. No leaks were found at time of service.
REFRIGERATOR MAYTAG MRT118FFFH04 "Arrived on site for cooling complaint. Powered unit on no frost pattern,pierced low side pressure reading -20 called tech support per tech support installed a uv drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Let unit run checked both compartments no traces of dye foundSr#7727651265; used 1 W10896678 (COUPLING), and 1 W10896689 (COUPLING) from stock"
REFRIGERATOR WHIRLPOOL WRS586FLDM00 "Arrived on site and found customer is experiencing ice jamming directly behind icemaker and stopping production. Customer states this has happened twice this week currently ice production is good and there is no jam, Replaced ice maker, job complete"
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site and inspected dishwasher and found power is disconnected from control board, after resetting harness power has returned. Ran a diagnostic cycle and confirmed all functions are operating normally. No water leaks from connections at time of service, job complete"
DISHWASHER KITCHENAID KDFE104DWH5 "Arrived on site , installed control . Ran diagnostics , all checked normal . No water leaks detected at time of service . Job complete ."
RANGE KITCHENAID KSGG700ESS1 "arrived on site to diagnose range that front right burner was having trouble lighting, and addressing an orange flame at times in the front 2 burners. Performed diagnostics and found only minor adjustments are needed. Adjusted igniter on front right to give it more distance from cap to produce a stronger flame, which resolve the slow lighting issue. Opened valves on front 2 knobs to allow for increased gas flow, which should resolve the issue with the orange flames. Regulator is working fine, and it only happens sometimes, so luau be a result of a slight pressure drop in natural gas goin to the residence. All is now working as designed.
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site and inspected for leaks or visible water damage. Upon further inspection seen that the pump and motor had failed and was leaking water. Installed new pump and motor. Tested operation and found unit working properly no water leaks at time of repair.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to install previous diagnosed part. Gained access to the pump and motor assembly and found a connector broken on the pump and motor. Replaced new. Ran unit through a test cycle, unit operated as designed no after leaks detected."
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site to inspect oven for console issues, installed console and retested. No problems found, mounted oven back in wall. Job complete"
REFRIGERATOR JENN-AIR JFC2089BEP03 Arrived on job to replace freezer door. After replacement test operation. Gasket sealed properly. No leaks detected at time of service.
OVEN WHIRLPOOL WFE770H0FZ2 Arrived to inspect unusual burning smell.Turned the oven on to 350 and also smelled the faint unusual smell.Found the blue plastic protective wrap was still on the bottom of the door causing the smell. The protector was melting.I removed and informed the customer.Job complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to inspect refrigerator shelf damage. Upon further inspection, customer had the shelf/drawer off the unit and on the back porch. Found where the gallon door shelf was cracked and the deli pan was broken. I provided the customer with a new gallon shelf and deli pan and customer was to install them due to recent distancing. I was able to go in and get a photo of the model/serial placard and saw no water leaks. Job completed."
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site to install control per last visit, installed control and tested unit. Unit worked, no problems found. Complete"
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site ,replaced fresh food door . Applied name plate . Job complete Unit is in garage not plugged in or hooked up to water supply."
WASHER WHIRLPOOL WTW8500DC6 Arrived onsite and calibrated unit and tested finding all the functions working as designed. Advised customer on use and care. Customer instruct.
REFRIGERATOR WHIRLPOOL KSSS42QTW04 Arrived on site to diagnose a refrigerator that is leaking from the water dispenser. Tested unit and found failed valve assembly seeping through dispenser line. Model number was incorrect and wrong part was sent today. Re-ordering correct valve and corrected model number on ticket..; ordrng 1 WPW10159842 (valve-inlt)
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on job for complaints of center burner not working. Found gas flow low. Cleared orifice and retested, operation normal."
FREEZER GE GFE26JEMAFDS Arrived on site for refrigerator that has a handle that broke off. Inspected unit and work area. Customer had advised that they ordered a handle and had it shipped to the store but could not find it. Ordering new handle and office will need to reschedule customer due to the handle being out of stock. ; ordrng 1 WR12X30288 (black stainless hand)
RANGE KITCHENAID KGCC506RBL05 Arrived onsite for a cooktop that popped and tripped the breaker. I found the LF burner switch open. I replaced the switch harness again. Call complete.
WASHER MAYTAG MVWB835DW1 "Arrived on site for washer that’s pulling in hot water during the cold water cycle. Inspected unit and work area. Placed in service diagnostics and found an F3 E2 (inlet water temperature fault) error code. Placed unit in a manual fill test and found unit working as designed. The hot water valve was pulling in hot water and the cold water valve was pulling in cold water. Ran unit through an auto test and unit ran as designed with all phases passing all tests. I call tech line and spoke to Rick SR# 7727650522. He advised that the issue was with the thermistor in the valve and was causing the control to think the incoming water was hotter than it was, causing the unit to pull in more cold water. He advised replace the valve and wire harness if the valve did not work. Replaced valve and tested unit. Unit still filled with cold water and hot water cycle and would not actuate the hot water valve. Tested resistance again on the thermistor and found it within range.
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived onsite for a refrigerator with ice build up in the FC and the door is hard to open. Mr stated the door ice maker is not working either. No prescreened parts. I found the drain tube restricted because when the unit goes into defrost the water is running into the bottom of the FC. I found the rails bad causing the FC door to be hard to open. I found the ice maker not producing ice because the ice box fan is not working. Ordering all the parts that could be needed to complete the repair. Ordering W11407678 FAN, W11114721 CNTRL-ELEC, W10795842 BRACKET-LEFT, W10795846 BRACKET-RIGHT, & W10841140 ADHESIVE. .; ordrng 1 W10795842 (BRACKET-LEFT) and 1 W10795846 (BRACKET-RIGHT) and 1 W10841140 (ADHESIVE) and 1 W11114721 (CNTRL-ELEC) and 1 W11407678 (FAN)"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site and replaced both bulbs in fresh food and freezer section, after replacement interior lights are working properly. Job complete"
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site to diagnose refrigerator that was not cooling in the refrigerator or freezer. Performed diagnostic and found that unit is going to need a sealed system. Customer had defrosted unit prior, but had informed me that they found a large ball of ice on the suction line, while the rest of the Evap was bone dry with no frost pattern, indicating SS leak. Followed sealed system checklist. Office to reschedule for sealed system tech, orderin sealed system parts.; ordrng 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11407409 (EVAP) and 1 WPW10143759 (dryer)"
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 "Arrived on site and inspected refrigerator and found ice production is good, ran test 57 and icemaker cycled properly ran test 45 and icemaker filled properly, ran test 15 and emitter and receiver did not pass. Replaced them and ran test 15 again and it is operating properly now. No water leaks from connections at time of service, job complete"
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site for washer starting but does not operate. Found service pointer stating issue is control and will need control W11334214 installed. Unit is in tight closet and is stacked and will need 2 man job. Ordering 2 man, 2 hour job. No water leaks present at time of service. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 MAN JOB ) and 1 SEENOTE (2 HOUR JOB )"
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived onsite and found unit operating as designed. Found screw lodged in fan space. Removed screw. Unit now operates quietly.
DISHWASHER GE GSD2100V55BB "Arrived on site for dishwasher that’s making a horrible noise and will not fill with water. Inspected unit and work area. Tested unit in the normal wash cycle and drain pump sounded like it was actuating trying to remove water from the unit and sounded like the blades were not on correctly causing a clicking screeching sound. No water was in the unit so I removed the float switch cover and found the flood cover making contact with the switch and clicking it into the no water position. Ordering flood switch, drain pump assembly, and timer just in case. . ; ordrng 1 WD19X10020 (housing pump) and 1 WD21X10474 (timer) and 1 WD21X479 (flood switch)"
REFRIGERATOR GE GFE29HSDASS Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Unit test good. No leaks at the time. Job complete
DRYER WHIRLPOOL WED5000DW2 Arrived on site to diagnose a dryer that is taking too long to dry the clothes. Tested unit and found external venting clogged preventing proper airflow through unit. Advised homeowner on findings and recommended duct cleaning company to take care of venting issue.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for fridge no making ice . Ran Im harvest . Completed harvest but no filling , valve is not actuating. Replaced valve, we ran harvest test. Icemaker is now filling. No water leaks detected at time of service . Job complete ."
REFRIGERATOR THERMADOR T36BT920NS/07 "Arrived on site for unit not defrosting. Defrosted evaporator replaced both sensors,reassembled unit checked air flow good."
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Arrived on site to replace drip pan and drain extension, after replacing parts unit tested good.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site ,replaced freezer door . No water leaks detected a one of service . Job complete ."
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived to inspect gasket failure.Confirmed the complaint and removed and replaced the gasket.All water lines were dry at the time of service.Job complete
REFRIGERATOR MAYTAG MRT118FFFE04 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor and starting device and coupler. Went to use th lock ring on the drier and found the lock ring kit did not have the correct crimp rings for the drier. Once correct rings are found, office will need to contact customer for reschedule date. ; saved tckt"
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived onsite for unit giving too much pressure from water dispenser. Tested unit. Tried replacing filter. Got same results. Turned down water valve from the wall. And water pressure from water dispenser normalized. Unit test good at this time. Job complete. Took Pic of proof of purchase.
REFRIGERATOR GE GSE25HMHEHES "Arrived onsite and found Evap motor had failed. Replaced Evap motor and cleared ice. All checks good, unit is now operating as designed.
WASHER WHIRLPOOL MVWB865GC0 Arrived on job for complaints of noise issue. Found loose connection of screw allowing bracket to rattle. Tighten screw and test.
RANGE MAYTAG MER6600FZ2 Arrived on site for range warming drawer panel issues removed failed panel and replaced with new. Customer stated that the also feel that open and closing is a little stiff. Tested and found it is a little stiff. Inspected and found no failures. Called tech line and spoke with Leon (SR# 7727653101) made aware of stated issue and what was found. Was instructed to check for binding or bent frame and that if that is not an issue it might be working as designed. Did as instructed and found no binding or bent frame. Added grease to make opening and closing smoother. No other repairs are needed at this time.
WASHER KENMORE 796.404489 "Arrived on site and inspected washer and found it is passing all tests in diagnostic cycle. Customer is still getting OE error code, reason for error code is unknown what is most likely is a control board failure. job complete"
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site for Microwave sparking from the supports. I found the front right support damaged from the sparks, and paint missing. I used the touch up paint to touch up the burn/paint chips. I replaced all four supports new. I tested the unit with both the rack inside and out of the unit. The unit operated as designed, no sparks seen or heard. Called whirlpool safety and spoke to Nicole Sr# 7727630669, advised of the situation. Job complete."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator that is frosting up in the freezer section. Inspected unit and work area. Customer advised that frosted up and she cleaned it out. She said that the problem has occurred since that first time but just wanted to make sure there’s nothing wrong with the unit. Went over common frosting problems due to freezer door not being shut and went over user care guide. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to install new deli door. Removed the old drawer and handles. Placed handle on the new drawer and installed. Tested operation, and inspected the gasket to ensure it is sealing. Drawer is sealing properly. Job complete."
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived on site for noise complaint. Diagnosed noise due to refrigerant spraying into evaporator from cap tube,added sealer to restrict bin ration and noise while refrigerant is entering expanded evaporator coil. ; used 1 4318168 (SEALER) from stock"
WASHER MAYTAG MVWC415EW0 "Arrived on site to inspect washer for not spinning, upon inspection found the belt off and ripped up, ordering belt, rescheduled ; ordrng 1 W10006384 (BELT )"
REFRIGERATOR FRIGIDAIRE LGUB2642LE3 "Arrived on site and added housing kit to refrigerator. For future reference icemaker housing mounting points are very worn from multiple repairs, school points into cabinet are very weak. No water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to install door, damper and thermistor, upon install found the door was off and new door corrected issues, moved over all hardware, installed damper, checked for functions. No problem found. Job complete"
WASHER AMANA NTW4516FW3 "Arrived on site for washer not starting. Ran diagnostics got latch error code. Found strike had broken off and latch. Replaced latch, will need strike to finish repair. No water leaks detected at time of service . Please call to set repair . Unable to run complete diagnostics due to strike missing . ; ordrng 1 W10837741 (strike)"
REFRIGERATOR LG LSXS26326S/00 Arrived onsite for a no cool refrigerator to possible replace sealed system parts. I recovered the old refrigerant and found the system fully charged. I replaced the compressor. I installed a dye drier and added a low side service tap. I updated the software using a jig. I charged the unit with 6.17 oz’s of R134A. I tested the unit and found it working as designed. Call complete.
MICROWAVE WHIRLPOOL GSC308PJS05 Arrived onsite for panel to unit flickering. Looked at unit. Panel is flickering and door to microwave is not holding correctly to the unit. Ordered parts. AHS will have to do further research to find parts for unit. Rescheduled with customer. Request 2HR. Need parts and labor autho. ; ordrng 1 4451791 (control panel(ss)) and 2 8300791 (brkt-mntg)s and 1 REQUEST (2HR)
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived on site to replace icemaker for refrigerator. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
WASHER MAYTAG MVWX655DW1 Arrived on site and tested operation found no fault codes. Ran calibration and automatic diagnostics. Unit test good job complete.
DRYER WHIRLPOOL WED4915EW1 Arrived onsite and found cutoff hi limit to be blown. Used kit to repair hi limit cutoff. All else checks good.
DISHWASHER KITCHENAID KDTE234GBS0 "Arrived on site to inspect dishwasher and install pressure switch. Upon install found the dishwasher now calls for water but valve solinoid doesn’t open, ordering valve and control just in case of voltage issue. Complete ; ordrng 1 W10327250 (VALVE) and 1 W10889940 (HARNESS) and 1 W109113608 (CONTROL )"
WASHER WHIRLPOOL WFW9750WL01 "Arrived on site to inspect washer for leaking, upon inspection found the inlet water house leaking at metal junction by valve, instructed customer that hoses are part of installation package and due to large amount of water trail it meeds to be replaced.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for cooling complaint. At time of visit unit working,customer described freezer was working no cool in fresh food,repairs customer attempted and defrosting unit helped with cooling in fresh food. Diagnosed unit not entering defrost,replaced defrost control powered unit on,unit started a defrost cycle after power cycle with new control.
DISHWASHER BOSCH SHXM63W55N/01 "Arrived to inspect unit leaking. Ran unit multiple times and found leak to be coming from inner door and hinge allowing water to be pushed up to seal and. Run down to floor, removed and replaced inner door, lower seal. Both hinges and dispenser. was able to level and tested unit and door is now sealing"
VENTHOOD BROAN K260A36-C "Arrived on site to install, diagnosed parts to resolve fan speed on high issue and no working lights. Replaced control and new panel and tested. Fan speed works as designed at this time, but light bulbs were the wrong type for the socket, bulbs are screw in type. Call complete."
REFRIGERATOR LG LSXS26386S/00 "Arrived on site and called LG techline and spoke to Don, advised Don of the situation. Don suggested the issue is either with the sensor no reading properly or the heater not kicking on because the fuse in the heater is broken. He advised to test the heater the unit needs to cool properly first. The unit is not cooling properly so the heater won’t turn on. I am ordering the sensor 6500JB1001H and the heater 5300JB1114Z. ; ordrng 1 5300JB1114Z (HEATER)"
WASHER GE 1234567A Arrived to inspect washer leaking oil.Ran a small load cycle and found the unit wasn’t leaking oil.The residue the customer was seeing was the excessive use of detergent and fabric softener without monthly maintenance or cleaning the tub.I allowed the customer to clean the excessive residue from inside the unit.Job complete
RANGE AMANA AGR5330BAB3 Arrived on site to install previously diagnosed burner heads and caps for both front burners. Upon arrival found only one burner head was ordered. Removed burner 1 failed burner head and both caps and tested unit. Found burner that was replaced is working properly. Attempted to file down other burner head to improve gas flow with no improvement. Ordering burner head. No gas leaks present at time of service.; ordrng 1 WPW10636224 (burnr-top)
REFRIGERATOR JENN-AIR JS42PPDUDB13 Arrived to inspect popping noise from refrigerator compartment Called Whirlpool Tech line and spoke with TJ SR# 7727654815Advised the unit display and lights inside the unit are intermittent.After approximately 5 minutes after closing the door the customer opens the door and the DOOR ALARM light is flashing.I checked the right switch and the extension was defective.Customer advised he’d fix the defective extension.
OVEN WHIRLPOOL WOS51EC7HS01 Arrived on job for complaints of display shutting off and restarting. Replaced console and test.
REFRIGERATOR MAYTAG MRT118FFFE04 "Arrived on site for customer complaint of noise issue, found noise coming from refrigeration line, I added insulation, unit working as designed."
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to diagnose upper rock that was not allowing adjustment for height. Advised customer that the upper rack has to be pulled up until it firmly locks into place. Customer was not fully raising it to its peak, so it was not latching. Showed them how to adjust it up down and where to latch. All is working as designed at this time. Call complete."
WASHER MAYTAG MVWX655DW0
WASHER WHIRLPOOL MVWX655DW1 Arrived on site and tested operation found unit not powering on. Tested wall outlet tested good. Tested control found that the control had failed. Installed new control tested operation found unit working properly job complete.
DOWNDRAFT GE PP989SN1SS "Arrived to install previously ordered motor. Replaced and tested properly, Motor
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to perform sealed system repair on the refrigerator. When I started working on the unit found entire unit shut off and did not come back on. Noted abnormal operation of RC evaporator fan motor. Checked freezer frost pattern and found FC evaporator frosting properly. Frost pattern indicates no sealed system failure but electrical issue in controls not cycling unit properly.
DISHWASHER AMANA ADB1500ADS1 Arrived on site and tested operation. Found drain pump obstructed and not draining. Removed pump to clear obstruction. Tested operation and found unit working properly. Job complete
OVEN KITCHENAID KOCE500ESS09 "Arrived on site to further diagnose noise coming over when fan running. Saw customer video and could hear faint noise coming from blower fan. Will need to replace blower. Due to this unit being installed in an angled corner, an oven dolly can not be used,, conv element, and blower. Office to reschedule. ;
REFRIGERATOR KITCHENAID KSRB22FHSS02 Arrived on job for complaints of leaks from dispenser. Upon request from customer I disconnected hose and power supply of valve supply to water dispenser. Icemaker still hooked up.
MICROWAVE JENN-AIR JMC2430DS01 Arrived to inspect unit with a unit communication error. Replaced acid and console tested and now getting inverter failure. Will need to return with inverter ; ordrng 1 W10217711 (inverter)
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site to inspect washer making banging noises. Upon further inspection, customer played a video of the unit during spin cycle and it sounded as if it were off balance and the basket banging on the side panels. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I manually tested high speed spin and the unit again operated as designed. I pushed down on the basket to test the suspension rods and when it popped back up, the basket moved a little. Due to the ongoing issue, I removed and replaced the suspension rods and calibrated and retested. Demonstrated to the customer that the basket is spinning steady like its supposed to. No water leaks observed during service, I made recommendations for loading the unit job completed."
WASHER ROPER RTW4516FW2 "Arrived on site to inspect washer not working. Upon further inspection, I attempted to place the unit in diagnostics and the unit failed. I tested the control and it had 124V. Tested the actuator and it was good but the control wasn’t showing enough VDC. Removed and replaced the control and placed unit in diagnostics. Due to water in the basket, I attempted to manually drain the water, but the drain pump failed. Tested the drain pump at the control and it showed to be open. Tilted unit back and found where water was leaking from the tub into the drain pump and shorted it out (photo). Advised customer of my findings and am ordering the tub, drain pump, gearcase, cam, and lower harness. No water leaks observed during service.; ordrng 1 W10371566 (tub) and 1 W10721967 (drive pulley) and 1 W10919003 (pump-water) and 1 W11255272 (gearcase) and 1 W11448788 (LOWER HARNESS )"
WASHER LG WM3470HWA Arrived to inspect front load washer leaking.Ran diagnostics test mode and found no errors.Checked bellow and it checked out with no defectsCouldn’t duplicate the error.All water lines were dry at the time of service.Job complete
FREEZER WHIRLPOOL MZF34X20DW00 Arrived on site for freezer not cooling properly. Tested and inspected unit and found defrost issues. Instructed customer that if she calls back for repairs to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. No water leaks present at time of service.
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to install previously diagnosed and ordered parts. Due to the cooktop grates being badly warped, I was to remove and replace them; however, when I went to remove the grates from their shipping box, I found the smaller, middle grate was broken/damaged. I contacted the office to advise and requested the new grates to be shipped directly to customer. Office (EB) advised if they can’t be D2C, then it will be scheduled as a drop off. Office to schedule. No gas leaks detected during service.; ordrng 1 W11204377D2C (GRATES)"
WASHER GE GFW430SSM1WW "Arrived on site for customer complaint of loud noise during spin and unit vibrating badly. Found rear bearing were worn out, I replaced outer tub and inner basket as well as gasket. Unit tested good."
WASHER GE GTW180SSJ0WW Arrived onsite for a washer not spinning properly and leaving clothes wet at the end of a cycle. I found the door magnet weak and not closing the reed switch. The door ma*net needs to be replaced. Ordering WH12X10276 MAGNET ASM.; ordrng 1 WH12X10276 (MAGNET ASM)
WASHER LG WM4070HVA Arrived onsite for a washer to replace previous diagnosed parts. I replaced the left tub spring and connected the front bellow clamp. I ran the diagnostics cycle and the unit worked as designed. No water leaks present at the time of service. Call complete.
RANGE GE JB710TT2WW Arrived onsite and replaced element. All checks good. Unit is now operating as designed.
WASHER WHIRLPOOL WTW4900BW0 "Arrived on for washer not spinning . Found tub locked up , broke inner basket free . Ran diagnostics got basket speed fault . During low spin unit sounded like plane taking off . No water leaks detected at time of service . Job complete .; ordrng 1 W11035747 (GEAR CASE )"