Sherri - Austin, TX
Araceli - Leander, TX
The very best ever in every single way
PhilGB - Georgetown, TX
I just cannot say enough how impressed I am with this company. We recently had two back-to-back appliance problems - ovens and washer. Our tech, Jonathan, was a true expert on both Whirlpool and Maytag. He not only knew how to repair the appliances, but he gave us several good tips on how to use them better. I had left online requests for another local servicer that I had used before but got no answer. Then I called that servicer and was promised a call back from someone in repair. That never happened. What a difference to call Appliance Express: the lady took my information AND scheduled the service call AND told me who would come. She told me that based on my description, the tech would try to bring appropriate parts. In other words, one phone call was all I had to make. The company followed up with automated reminders and confirmations. When there was a potential delay, they let me know. When the washer broke while waiting for the final service on the ovens, they worked with me to do both appliances at once to save me money. This company excels like no other in communication and quality of service. And it's a family-owned, Georgetown, Texas business. Communication is a really big deal with me. If I call a business and want to give them my money, and they don't even respond right off the bat, why would I deal with them? Appliance Express gets it.
Painfully slow and filled with errors
Leeann - Waco, TX
The electricity went out on my Kitchenaid dual fuel range so the oven didn't work. The first service person diagnosed that he needed two parts. One was no longer made. I actually had that part in my possession from a service call in 2017 but it could not be used because it was not certified by Appliance Express. Kitchenaid found the part and shipped me TWO of the same part. The service person returned and found that the second part had not been ordered so I had to wait until the second needed part was sent. The first service repairman had not documented the need for the second part. Finally after one month the oven was repaired.
GDIII - Austin, TX
Great Service, Would Hire Again!
Yao - Cedar Park, TX
Lou was sent out as a response to a Whirlpool ticket. I understand that AES is a contractor for Whirlpool in my area, and Lou provided excellent customer service. He was timely and personable, answered all of my layman questions and took the time to discuss my options and was thorough in checking out my appliance problem. Would definitely recommend to anyone who is experiencing trouble with appliances and isn't handy themselves.
Technician very knowledgeable
Martha - Leander, TX
Great customer service
Great service !
Diana - Elgin, TX
Brian - Killeen, TX
Overall great service technician
DH - Spicewood, TX
Paul is always professional and quick to resolve our appliance issues.
Knowledgeable and informative
Tasha - Austin, TX
He also told me of another known issue that will likely come up in the future and how to take care of it myself.
Vernon - Austin, TX
Very thorough, great service.
Cliff - Austin, TX
Luis was quick to diagnose the issue, fixed it immediately, and even gave me advice for other common maintenance and small issues I might encounter. Thanks!!
Good to Know
Janice - Georgetown, TX
Although my repair was not complicated Steve took his time to explain a lot of features I did not understand. I greatly appreciated it and would ask for him again.
CF2 - Bastrop, TX
Prompt, friendly, great communication, flexible, and completed the repair quickly.
Excellent service and resolution
Walter - Austin, TX
Luis called to let us know he could come early. He assessed the situation and quickly replaced our ice maker with a new one. Great job!
Jeffrey - Bastrop, TX
Showed up on time did a great job
Wally - Austin, TX
Joseph was in and out and explained everything that he did clearly.
Elia - New Braunfels, TX
Kevin Bell knew exactly how to fix my dishwasher. Very happy customer
Connor - Manor, TX
Quick and easy and complete
Still not working!!
Anthony - Georgetown, TX
My refrigerator is still not working after all the waiting for this repair. It’s been 24 + hrs and fridge is hot inside!!
Tommy is professional and explains what is going on!
Linda - Horseshoe Bay, TX
Mary Ann - Pflugerville, TX
John - Georgetown, TX
Jonathon was prompt. He had everything needed for the repair issue. Very impressed with appliance express.
again great service
John - Waco, TX
Arthur knew exactly what to do. Came on time and fixed the issue.
Gerald - Kempner, TX
He smoothed things over. However, we do not know the evaluation outcome? Our washing machine is still in need of repair.
Charlotte - Austin, TX
Leonard Cantu was very professional and knowledgeable.
Kitty - Cedar Park, TX
"Essenburg - Copperas Cove, TX
Jo - Marble Falls, TX
Patricia - Austin, TX
Andy was great. Got the issue taken care of very quickly and told me several things that I didn't know about using the dishwasher.
Page - Hutto, TX
Andy was great. Knew exactly what the issue was had the parts with him and had everything wrapped up and working smoothly!
Karen - Lago Vista, TX
Well, at least it was repaired
Kim - Waco, TX
Anne - Cedar Park, TX
Lou was very knowledgeable and made repairs to our Kitchen Aid oven in a timely manner. Very organized and and cleaned up everything nicely.This was a warranty repair, but we were able to get an appointment within two days of calling Appliance Express.
Great service,very professional
Phil - Austin, TX
Blu Laundry Rentals - Austin, TX
Scott is always so good. Always on time and very efficient. I tried to give him a hug but he is all business. What a great guy.
Roberto - Lockhart, TX
Leonardo has great customer service! Thanks Leo For Fixing Our Stove.
Arthur was very helpful & pleasant to work with during his visit.
Leslie - Waco, TX
The visit went well & Arthur explained how to get the best results while using the Whirlpool dishwasher.
Courteous and prompt
Marilyn - Seguin, TX
Service man was very courteous and completed the repairs quickly.
Nancy - New Braunfels, TX
Mathilde - Buda, TX
Technician called before he got here and arrived exactly on time. Was very polite and knew exactly what needed to be done. He diagnosed the problem very quickly and fixed it.
I was not there. My son was.
Steve/quinton - Seguin, TX
According to my son??? Drain hose was never connected?? However dishwasher worked first few months. So, it wasn’t that. Not sure what the problem was. But you showed up on time and fixed it and I am pleased. Thank you
Norma - Austin, TX
The technician spotted the problem immediately
Dianna - Bruceville, TX
Very professional & friendly.
Bryan - Leander, TX
Bob - Georgetown, TX
1st tech diagnosed the problem and ordered warranty parts. I paid for the service in advance. The parts were not available and rescheduling was necessary. The next appointment brought the service manager and a tech with an additional part they suspected was bad based on previous experience. Both parts were replaced and they returned and leveled the refrigerator to its proper location. Service as timely and better than expected
Tommy was fabolous!
Chad - Georgetown, TX
Chris - New Braunfels, TX
Rose - Seguin, TX
Diego was very professional, extremely knowledgable in regards to the repair he was conducting on our washing machine. Provided us information on products to purchase to help maintain our machine. Answered any questions we had in a polite manner. He is a neat, clean and very organized individual. Wonderful Job performed and represented your company very well. Keep up the wonderful work you do!!!
John - Round Rock, TX
Predictably, Excellent Service
Kathleen - Austin, TX
Once again Paul helped make things right again. It is a pleasure to do business with Appliance Express.
Frederick - Georgetown, TX
Our service technician, Tommy, completed the work on our range and dryer with speed and accuracy. He is a great representative of your company.
Great Service for refrigerator
Jo - Austin, TX
Arrived on time and did an incredible job!!!
Very communicative and quick to fix
Gisele - Leander, TX
James C has been our best repair person ever!
Mel - Cedar Park, TX
Technician was prompt and accustomed diagnosed my unusual issue with my washer. I highly recommend him.
Ivania - Austin, TX
Lou is awesome! He took the time to share some things he knew about the dishwasher appliance - For instanced, I had mentioned that I didn’t like the placement of the utensil rack and he showed me an alternative way to hang it. He was very professional and courteous.
Rikki - Waco, TX
Neither trip was good to me. never sent correct part just adjusted door w tool still don’t think it hold all heat inside or shuts properly.
Susan - Round Rock, TX
Most excellent service! Tyler was very courteous and professional. He was able to quickly diagnose and fix our ice maker.
Kathernie - Austin, TX
Not all appliance services work on the particular Maytag Washer model that I have and referred me to Appliance Express. From the first contact, all interactions were pleasant. Especially like the one year guarantee.
June - Austin, TX
The service was great. My questions were answered.
Great service!!! Warranty
Anita - Georgetown, TX
Whirlpool Frige Repair
Joe - Austin, TX
Had both frige and dishwasher repaired. Dishwasher was repaired the day repair person showed up, but the frige wasn't repaired until part was received 5 days later. Good thing we had a spare frige, as 5 days is a long time if you have a large family. Not to mention 25 cubic feet worth of groceries is a lot of food to store in ice chests .
Excellent Service from Paul
Andrew - Austin, TX
Charles - Round Rock, TX
The second repair call was the charm. Tyler was very knowledgeable, explained everything fully, homed in on the problem right away and fixed it promptly. If we have any other problems we would specifically ask for him. Don't really know how to rate the cost/pricing of the service since this service call did not require a payment...so I guess in that sense it was 5 star.
Thomas Lott is a cordial, competent repairman...a positive for your company!
Jim - Horseshoe Bay, TX
Joanna - Austin, TX
Michael - Austin, TX
Timely. Nice guy. Got the job done!
David - Bastrop, TX
very pleased with his work
On Time, Knew what he was doing, Pleasant Man, Dressed nicely
Cecil - Round Rock, TX
This person is a keeper. In my view, he represents your company very well. He was on time. There is absolutely nothing to say that is wrong with Mr. Bare. I especially like the way the appointment and follow through done by your company.
Austin - Hutto, TX
Andy was very helpful in resolving the issue with my microwave and worked with me to make sure that it got properly billed to warranty!
Great Repair Experience
Christopher - Hutto, TX
Awesome Service, very friendly, professional, and on time. We could not be happier with our repair experience. Andy was excellent and we sincerely appreciate his efforts.
Audrey - Round Rock, TX
Installer was polite, helpful and quick!
Outstanding customer service
Robert - Georgetown, TX
Your company was prompt and efficient.
Becky - Leander, TX
Very professional, great service, got right to the problem and solving the issue on a new GE washer
Cynthia - Horseshoe Bay, TX
Tiffany - Killeen, TX
My technician did a wonderful job.
Elizabeth - Round Rock, TX
Judi - Lakeway, TX
Paul diagnosed and resolved the problem quickly. Very polite!
James - Round Rock, TX
First Attempt at Repair
Charles - Round Rock, TX
We had a first service call to repair a KitchenAid dishwasher door that kept popping open during the beginning of a cycle, i.e., the latch did not hold. The repair worked initially, but a few days later the door kept opening during the cycle...the light on the door kept flashing and the cycle did not continue. We had to put a device under the door handle, held by a heavy object to keep the door closed so the cycle would complete. The repair did not work and we called to set up another appointment. The rest of the survey could not accurately be completed: - Service quality was initially fine but then it did not actually fix the problem - There was no charge for the service, but the service/repair did not work. How do you rate that? - The rate with respect to convenience is irrelevant because the repair did not fix the issue. Who cares about convenience since we were inconvenienced by having to set up another appointment for another repair call. We did not have to wait too long to get a second appointment, so that was a good thing.
Shaya - Austin, TX
Great work ethic and friendly attitude.
Stephen - Georgetown, TX
Very professional and thorough service done in a timely manner.
Angelia - Georgetown, TX
James was efficient and thorough. He did a great job.
Great, quick service
Abby - Georgetown, TX
Ron - Georgetown, TX
Dave - New Braunfels, TX
The technician brought the part with him that he suspected was the problem based on the description of the problem.
service ice maker
Thomas - Georgetown, TX
Steve was impressive in his analysis of the problems.
Daniel - Georgetown, TX
Very Professional & Excellent Service
Marlene - Georgetown, TX
Quick and easy to make an appointment. Tech was on-time and very professional. Highly recommend!
Moshin - Leander, TX
Great service. James was always on time and very professional. Great company and great employees!
Very friendly and great service!
Troy - New Braunfels, TX
Rhonda - Leander, TX
Lou is truly amazing! Great service! His willingness to share his knowledge and explanation of every detail was refreshing! I truly appreciate how he treated me as a first time customer.. I will recommend him to anyone!
Fast and efficient service!
Eric - Spicewood, TX
Paul quickly found and repaired the issue we where having with our refrigerator. He was very informative during the process as well.
Ann - Granger, TX
Cost not applicable because fridge still in manufacture warranty. Andy was very well mannered, did an excellent job.
Joanne - Canyon Lake, TX
Excellent Service, and Excellent Customer Service.
Price - Bee Cave, TX
Omar - Austin, TX
Lou is friendly & professional. He takes into consideration what could happen next to an appliance and thus, he goes the extra effort to replace certain parts to alleviate future work. Thanks, Lou!
He was very helpful and answered all our questions.
Jesse - New Braunfels, TX
Adrian - Kyle, TX
Very good experience gentleman they did a good job on my dryer
Kimberly - Austin, TX
Great customer service ~ requested this company for warranty repair
Donna - Temple, TX
I highly recommend this company for your appliance repairs!!!
Abdul - Austin, TX
Job was completed quickly and professionally the Tec was very nice and pleasant
Stacie - Leander, TX
Becky - Fischer, TX
Lincoln - Kyle, TX
Very knowledgeable and courteous
Adrian - Round Rock, TX
Paul - Pflugerville, TX
The service people were polite and professional. HOWEVER THE FIX DID NOT CORRECT THE PROBLEM!
Initial call on new refrigerator.
Richard - Austin, TX
New installation. Had a concern about quality of water being dispensed through the front door of the refrigerator. Turned out to be a non problem.
AMAZING Customer Service
Laura - Austin, TX
Scott was amazing, great personality and made sure everything was working before he left. He made sure i was happy with the service and did not have any questions before he left. Would definitely recommend and use again!
Michael - Belton, TX
Kristen - Georgetown, TX
The technician was very nice and courteous. He did the job well and quickly. Showed up when they said he would.
Leo - Georgetown, TX
Great service. Knowledgeable tech.
Great Service - Prompt - Courteous
Olga - Austin, TX
After checking out our appliance & electrical system at home, it was determined that the problem required an electrician to solve.
Excellent service and on time.
K.P. - Austin, TX
Clif Leatherwood of Appliance Express is very knowledgeable and he answered all our questions. He also give a lot of good information.
Kenny - Kingsland, TX
I was very pleased with my service call. Very professional, knowledgeable and helpful
Ahmad - Austin, TX
Tammie - Canyon Lake, TX
On time, friendly, fast. Luckily was a fast repair.
Friendly and Quick
Dan - Austin, TX
Diagnosed the issue immediately. Was personable and quick.
Laura - Austin, TX
Joseph was great. He came out to see if there was any hope to save my Samsung washer. Unfortunately there was no saving the unit, it was too old and the main part was no long manufactured. Although there was not much to do to help me with the current issue, Joseph took the extra time to give me some amazing tips on how to keep my Whirlpool Kitchen appliances working well. I loved the quick tutorial and I feel lucky that Joseph was assigned to my repair. Thanks again.
Charles - Georgetown, TX
Excellent service and knowledgeable service representative.
Delise - Spicewood, TX
Super nice , job done fast
Carol - Leander, TX
Super nice repair man, Job was done promptly
Alvin was great
Paula - Trenton, TX
Alvin was curtious and very professional.
Carl - Bastrop, TX
He was curious and professional, I know who I will call when I need help again
Malathesha - Austin, TX
So professional and efficient service
Katherine - Georgetown, TX
Richard - Leander, TX
Great employee and fast!
Sheryl - Austin, TX
I really liked the ease of scheduling service, and the excellent communication. The service technician showed up on time and was very courteous.
Really Great Results!
Mary - Georgetown, TX
My Maytag washer is not the latest model so I was VERY impressed that Steve, the tech, had the part we needed in the truck that very day!!! No long wait for a part to be shipped in. No having to schedule yet another afternoon where I had to leave work early! Steve is a great person and I was very comfortable having him in my home.
Jan - Lakeway, TX
For a follow-up to our new appliance glitch, the service call was punctual and informative.
Lydia - Hutto, TX
The young man was courteous, well informed, helpful and did a great job!!!
Gary - Austin, TX
Leo was simple great. For any future repairs I will definitely request this tech!
Nancy - Austin, TX
Wes was an excellent technician. He hung in there until my issue was fully resolved.
KitchenAid Refrigerator Electronic Board Repairs
Ken - Austin, TX
Serviceman arrived timely and was courteous. The light buttons on the inside top panel were blinking and not working. He replaced the board in 15 mins and all was well. Bill was more than $300 and charged a flat hourly fee. Works well now. The only downside is the bill. $300 for a 15 min repair? Can’t the manufacturer make a reasonably priced control panel? Appliance Express is a good and reliable service company we have used several times.
Sarah - Austin, TX
Great service. Good attitude.
Diane - Austin, TX
Happy to say the problem has been corrected.
Great and fast service
Isaac - Austin, TX
Luis quickly resolved the leak in my ice machine. He was kind and very helpful wi showing me what happened.
Yi - Leander, TX
Angela - Kyle, TX
The young man gave me some advice, about my appliances.
Michael - New Braunfels, TX
1st rate. Communication and service were outstanding.
John - Austin, TX
Robert and RJ were very professional, knowledgeable and courteous. They took care of the problem with the washer and had to order a part for the dryer. I would use them again.
Gerald - Kempner, TX
We have had 3 service come to fix one problem, the spin cycle leaves the clothes sopping wet. I am sure there are steps they have to go thru, but it a very inconvenient process for us. Each tech goes thru their troubleshooting book and figures that is the problem, but alas, we call to make another appointment for a tech to come and try to fix problem.
Diego did great job
Jerry - New Braunfels, TX
Lydia - Kingsland, TX
Great Service and good knowledge
Rohan - Leander, TX
Lou came in and found the problem right away with my dishwasher he also gave us enough knowledge on what to use and not to use to keep the dishwasher safe.
Bill - Georgetown, TX
Ice maker stopped working January 31, (New door was ordered) refrigerator & freezer both stopped working March 12. It’s now March 29 and neither Appliance Express nor Whirlpool have repaired our refrigerator freezer. Jonathan was only one of the AE techs involved. Whole experience has been a nightmare.
Zack - Austin, TX
Lou did a nice job. I recommend him!
Loren - Round Rock, TX
On time and very quickly done.
"5th - Austin, TX
Great, friendly service
Ernest - Seguin, TX
Robert showed up when he said he would. He and his trainee were very polite and friendly. They explained to me what they did before they left and left some contact information with me in case I have any problems in the future. Great service!
Diane - Austin, TX
Cliff fixed the washer, he was very personable, we felt like he truly wanted to find the solution and with persistence, he did.
Robert - Killeen, TX
Brinda - Elgin, TX
Joseph was very professional, thank you Joseph!!
Mark - Georgetown, TX
I very much appreciated the pre-appointment texts, emails and phone calls to keep me informed. Tyler was fast and very respectful and professional. Great job, folks!
Jason - Georgetown, TX
Tommy was on time, knowledgeable, and very friendly. He worked quickly and got the job done fast.
Professional and knowledgeable
Janet - Austin, TX
More flexibility on service time for working folks
Francis - Austin, TX
Super Customer Service
Suzanne - Austin, TX
Steve was so nice and helpful. He went out of his way to go to Home Depot and get me a new dryer cord to replace the one that melted. Also made sure to contact me on his way here.
Andrea - Austin, TX
Great service. Paul is totally professional.
Jeff - Salado, TX
The service tech was very polite and he set to work immediately. Within minutes he fixed our problem. I would use Appliance Express again and I’ll tell my friends too!
Pamela - Austin, TX
GREAT SERVICE! GOT THE JOB DONE!
Keith - Marble Falls, TX
Daniel - Bastrop, TX
Riverview - Austin, TX
Techs know what they are doing with this new technology on appliances.
Len K - Round Rock, TX
All the service techs were very polite and professional. However, it took four visits from four different techs to get my problem fixed. Despite the inconvenience of making multiple appointments I would definitely use Appliance Express again. I appreciate them keeping in contact with me throughout the process and for keeping their time commitments. My appliance is working great now.
Starlight - Manor, TX
Jackie - Hereford, TX
Douglas - Hereford, TX
Cynthia - Austin, TX
Excellent fast Service
Andy - Lakeway, TX
THE TECH WAS AWESOME!
William - Lexington, TX
THE ONLY ISSUE I HAVE IS THE ACTUAL COMPANY NOT DOING WHAT I WAS TOLD WOULD BE DONE. THE TECH IS VERY ATTENTIVE. THE COMPANY JUST DID NOT SHIP THE PARTS I WAS TOLD.
Ros - Kingsland, TX
CLIF LEATHERWOOD is an excellent service technician who is very knowledgeable and efficient, plus being very friendly and well groomed. All and all, I guess we could not ask for a better repair experience on our Whirlpool washing machine.
Travis - Austin, TX
Perfect experience. . Appliance Service fixed my washer quickly and with excellent communication from start to finish.
Candice - Liberty Hill, TX
Both times Jonathan has visited us he was very prompt. He was especially good at explaining what he was doing and why
Irina - Elgin, TX
Appliance Express did a great job fixing my washer.
Gerald - Spring Branch, TX
Chancy - Leander, TX
Repair of Whirlpool Refrig
Terry - Leander, TX
Paul got here on time and jumped in and diagnosed the problem quickly. Pulled the ice maker out and discovered a small piece of styrophone had clogged the water fill for the ice machine. Remove the styrophone and re installed everything and all worked perfectly!!!!! Very easy going person and he loved my dogs!!!
Homeowner - Kyle, TX
Homeowner - Kyle, TX
Very professional experience overall.
Dependable, great service!
Andrea - Austin, TX
Appliance Express quickly solved the issue with our refrigerator after another company failed to do so.
KtichenAid refrig repair
John - Austin, TX
Luis quickly diagnosed the problem, had the required parts, and was quick and effective in his service. Very satisfied.
Vicki - Lago Vista, TX
When we needed a warranty call and the first assigned vendor failed to get the job done, Appliance Express stepped up, fit us into their busy schedule and got the job done quickly and efficiently. The tech was knowledgeable and friendly. This was really great service and I wouldn't hesitate to call them again.
The way it should be done!
Lamont - Killeen, TX
Al was professional and proficient. Within minutes he found the issue and switched out the required part. Once he was done he took the time to turn on the system and ensure it worked as it was supposed to. Great service!
John - Georgetown, TX
Gary - Austin, TX
Joseph is quite competent & professional. Great communications by Joseph & the entire team at Appliance Express. Kind of weird that I requested Tyler to return to work on same oven, was assigned Scott (via email), and Joseph showed-up at the door (after introductory phone call)....
Excellent Service, On Time and Knowledgeable
Anthony - Austin, TX
I appreciate the inspection and recommendation I received and followed through with the recommendation.
Great service every time!
Elva - Del Valle, TX
Wesley Prater as well as other techs with Appliance Express have provided good, professional advice & service.
Peter - Liberty Hill, TX
TM - Pflugerville, TX
After having another shop diagnose our washer issues as a transmission issue, I contacted Maytag and they decided to warranty the problem. They made arrangements with Appliance Express. I knew I didn’t agree with the diagnosis of the first tech, but was happy to see that the second tech sent for repairs (Steve), was able to make his own diagnosis and repair the issue with parts on the truck. I would definitely call and request Steve again!
Kristi - Round Rock, TX
Tyler was very helpful, informative and fixed our appliances.
Great service, excellent work
Al - Austin, TX
Luis was polite, efficient, and explained the repair and replacement.
Julia - Kyle, TX
Loved our technician!
Good Service By Technician
Beth - Leander, TX
Great service, used for warranty on microwave! Tech was knowledgeable and fixed the issue.
David - Kyle, TX
Great experience and service
Palma - Leander, TX
Debbie - Temple, TX
The guy who came out was fantastic! Took the time to find the issue and fixed the problem - no more squeak in the washing machine!
V - Wimberley, TX
Got it done quick loaned me a screwdriver and had a great conversation
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site to test unit for damaged control panel. Tested unit found dent on control panel. Replaced panel, tested unit, unit works good. Job complete."
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site for freezer door frozen shut. Unable to open freezer door advised customer to defrost unit
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for the dishwasher front panel with a dent in it. Upon inspection found that the front panel had a dent. Replaced panel and dishwasher tested fine complete
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for the dishwasher front panel with a dent in it. Upon inspection found that the front panel had a dent. Replaced panel and dishwasher tested fine complete
WASHER MAYTAG MVWB835DC4 Arrived on site for washer not starting . Ran diagnostics got latch error code . Tried and failed manually engaging lock . Ordering latch . No water leaks detected at time of service. .; ordrng 1 W10861642 (latch)
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived in site for frost build up in the freezer. I inspected the unit and work area. I found the light switch frozen closed. I removed the ice and the light came on. I inspected the door gasket and found part of it not sealing to the freezer door properly. I inspected the drain tube and evaporator and found everything sealing properly. I am ordering a freezer gasket to complete the repair.; ordrng 1 W10571967 (frz door gasket (gr))
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site to test unit for unit not heating and unit stoping at 8 seconds left. Could not pull unit out due to right side door broken keeping unit from coming out hitting cabinet. Will need 2 man job advised customer we will need to man and may still not be able to get unit out. ; saved tckt
REFRIGERATOR WHIRLPOOL KRSC703HPS00 Arrived on site and parts are not correct and will need to be reordered; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll) and 1 W11172798 (CONTROL)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite to test unit for not making ice. Replaced bail arm and extension due to ice maker not completing full cycle. Retested unit and ice maker did complete full cycle. Made customer aware that if issue continues, the wire harness may need to be replaced. Job complete."
REFRIGERATOR WHIRLPOOL KRFF707ESS00 Arrived on site to diagnose refrigerator where ice bucket is now longer seating. Took dispenser apart and found shaft seated fine. Found that the screw that holds the bottom collar onto the auger shaft is stuck backed out. Tried retightening but it won’t move. Ordering a new ice bucket assy to be shipped to customer since a technician is not necessary to install. Call complete.; ordrng 1 W11129522D2C (ice-contnr D2C)
WASHER WHIRLPOOL WFW75HEFW0 "Arrived to inspect long drain issues.Placed the unit in diagnostics test mode and unit had the following error codes.F9E1F3-E1F8-E3F5-E2Disassembled the unit, removed and replaced the water level sensor, cleaned out the air trap assembly that was caked with debris.Removed and replaced the pump.Reassembled and tested the unit and unit tested as designed with no issues.All water lines were dry at the time of service.Cleaned work area.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher heating element broken. During inspection found that the heating element is broken. Will need to order the heating element office to schedule. ; ordrng 1 W10518394 (heater)
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived onsite for unit right side door not shut properly or by itself. Tested unit. Did not find any issues with the doors or leveling of the unit. No issues at this time. Job complete
DRYER WHIRLPOOL WED5620HW1 "Arrived on site to inspect dryer for not starting, replaced console per last visit, tested for all functions, no problems found. Complete"
DRYER WHIRLPOOL WED5300SQ0 "Arrived on site to inspect dryer not working. Upon further inspection, I found the door switch was broken. Using my jumper wire, I tested the unit and it is operating as designed minus the door switch. I removed and replaced the door switch and retested and the unit is operating as designed. No lint observed during service, job completed."
DISHWASHER FRIGIDAIRE FBD2400KB12B "Arrived on site for dishwasher not starting . Found door latch had failed . Replaced latch , unit is now operating as designed . No water leaks detected at time of service . Jon complete"
RANGE FRIGIDAIRE FCRC3012ABA Arrived on site for top elements. Unit is doing exactly doing as designed with new elements . Job complete .
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to install previous diagnosed parts. I removed the front left and right rear burner heads and replaced with new. I tested the burners and they both ignite properly. Job complete.
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site for oven not working after broil. I inspected the unit and work area. After talking to the customer about how they are broiling, I found out they are leaving the door cracked during a broil. I spoke to the customer about how the unit is designed on the it actually pulling in air right under the control panel to cool the controls and if the door is open during a broil it will pull in hot are and blow the thermal fuse. I gained access to the thermal fuse and found it opened. I am ordering a thermal fuse WPW10545255 and .; ordrng 1 WPW10545255 (fuse-thrml)"
DISHWASHER GE GDT665SSN2SS Arrived to inspect GE dishwasher not starting.Confirmed the complaint and found the unit was stuck in drain cycle.I cycled the power at the breaker.Unit reset itself and now operates as designed.Customer satisfied.Job complete
COOKTOP JENN-AIR JGC8430BDW Arrived on site to deliver a cooktop knob. Job completed.
REFRIGERATOR KITCHENAID KFIV29PCMS00 "Arrived in site to install previous diagnosed parts. I installed new control kit. I tested the water dispenser and found no water coming out. I water valve is turned on. I tested the dispenser switch, it showed good continuity. I tested the water valves and showed a constant 12v to both and nothing changed when I toggled the dispenser. The office will reschedule during the week, so we can call techline. ; ordrng 1 W10859326 (harns-wire) and 1 WPW10341329 (water valve assy) and 1 WPW10455331 (valve)"
WASHER MAYTAG MVWB750WR1 Arrived onsite for unit not pouring in cold water. Tested unit. Found that valve is not responding to put In Cold water. Replaced valve to unit. Tested unit. Unit test good. No leaks at this time. Job complete.
REFRIGERATOR KITCHENAID KBFS20ETSS00 Arrived onsite to test unit not making ice. Tested unit and unit would not harvest ice. Need to replace icemaker with harness. Veggie drawer was broken WPW10143396 and deli end cap WP12656105. Need authorization.; ordrng 1 WP12656105 (endcap) and 1 WPD7813010 (harns-wire) and 1 WPW10143396 (pan-crispr)
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found error E5 for ice maker time delay. Tested ice box fan and it’s not working properly. Tested ice maker and it is working just fine and filled with water. Found that there is an air leak on the top left hand side where the ice maker compartment meets with the liner causing a lot condensation. Ice compartment and liner gaskets will need to be replaced. Ice box fan , HV board, UI will need to be replaced to fix the ice making issue.
REFRIGERATOR FRIGIDAIRE FGHD2368TF Ordering ui; ordrng 1 5304512624 (UI) and 1 5304513303 (UI)
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site for oven showing error code f8e0. I inspected the unit and work area. I found the unit showing error code f8e0 and f6e4. I tested voltage from the control to the blower motor and found it sending good voltage every time. I replaced the main control due to the mismatch error code. I am ordering the blower motor and the main repair harness just in case. Both are expart the office will schedule when we have an eta on parts.; ordrng 1 W11225368 (harns-wire) and 1 W11248652 (blower)
DRYER ROPER RED4516FW0 Arrived on site for dryer that won’t heat. Inspected unit and work area. Customer advised that the unit would not heat and the timer would not count down. Removed terminal block cover and found power cord L2 line burnt up and completely detached from the terminal block. Checked terminal block to ensure no damage done to the terminal block or the L2 line and found everything in tact. Advised customer they would need to buy a new power cord to resolve their issue. Call complete.
DRYER WHIRLPOOL WED560LHW0 During operation of unit. Found that parts of the housing and exit pipe where chattering against each other. Used pads to quite the noise. Also let maintenance know that the vent hose was too short and crushed. Needs to be replaced. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for water collecting under the pantry drawers in the RC section. Upon inspection I found water standing in the reservoir under the pantry drawers and ice build up in the front of the freezer door in the FC section the customer stated that they had someone come out and defrost the drain pan recently then the unit worked for 6 months and stopped draining and collected water again. I accessed the back of the unit to check to drain tube for debris. I found the drain pan bone dry. I also found a decent sized air gap on the rubber piece that connects the drain tube to the chassis. This gap can let air to get up into the evaporator drain causing ice to form and block the drain hole. I advised the customer on how to defrost the unit to free the drain for water to flow correctly. . I also advised the customer to let us know if the issue returns shortly after defrosting and we will come out and do some more tests. Specifically on the pantry UI a
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site to inspect washer door not closing. Upon further inspection, I attempted the close the door and it would not latch. Placed the unit in diagnostics and it showed error codes F5E1 & F5E4. Cleared the codes but the door latch would not open and the door continued to not close. Looking at the latch, I found that the actual latch itself was damaged. I removed and replaced the latch and retested. Unit is operating as designed. No water leaks observed during service, job completed."
DISHWASHER UNKNOWN UDT555SAHP0 "Arrived on site for customer complaint of unit door handle falling off, found the nut that the set screw screws into was not in the proper position which caused the set screw not to set properly. I adjusted the nut and tightened down the set screw, unit tested good."
REFRIGERATOR KITCHENAID KBFS25ETSS00 Arrived onsite for the refrigerator doors not sealing properly. Found that both door gaskets are torn. Ordering parts and office to schedule. ; ordrng 2 W11368721 (GASKET)s
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site for customer complaint of gas leak, bubble tested regulator and incoming gas line connections, tested good, found leak coming from manifold, ordering manifold. ; ordrng 1 W10594396 (manifold)"
DISHWASHER KITCHENAID KUDC10FXSS4 Arrived on site to install previous diagnosed parts. I gained access to the control and control panel and replaced new. I replaced all 4 wheels sets new. Unit is operating as designed no water leaks detected.
REFRIGERATOR WHIRLPOOL KSSC48QVS10 Arrived on site for no ice. Ran diagnostics on optics test passed,found icemaker stuck in mid harvest diagnosed a defective icemaker. Installed a new icemaker,icemaker ran through a cycle and filled with water.
REFRIGERATOR KITCHENAID KBSD602ESS01 "Arrived on site for no lights in freezer section. Diagnosed a defective led module in freezer,removed defective module installed a new led module powered unit on all leds working as designed. ; used 1 W11462342 (LED MODULE) from stock"
FREEZER WHIRLPOOL WRX735SDHZ00 "Arrived on site to diagnose refrigerator with frost building in freezer section. Checked freezer compartment and found all the frost in the front of the compartment around the door. Found a gap,in the door gasket on the top side where it meets the liner. Provided customer 2 options. First option is that I attempted to mold the door gasket with a heat gun to seal. Other option was if gasket does not seal we can replace. Used a heat gun and sealed gasket to liner. Seal is holding. Advised customer to leave closed for several hours to let gasket firm up.
FREEZER WHIRLPOOL WZF34X18DW03 "Arrived on site for customer complaint of frost build up on inside on top of freezer. Found door seal was not sealing properly, I adjusted door upwards, unit sealed and tested good."
REFRIGERATOR WHIRLPOOL WRT519SZDM05 Arrived onsite and found unit wiring improper on back side. Restored function by correcting wiring to compressor and fan. Unit is now operating as designed.
DRYER WHIRLPOOL WED9620HW0 Arrived to inspect dryer drying issues.Found the customer has loads so small the dryer sensors aren’t properly reading the dampness of the clothes.Restored factory settings and unit tested as designed.No report codes found.Job complete
WASHER MAYTAG MVWC360AW0 "Arrived on site for washer that’s not spinning out clothes. Inspected unit and work area. Placed an in-service diagnostics and found an F0 E2 (oversuds condition) and F9 E1 ( long drain) error codes. Around the unit to an auto test and unit worked as designed. Please do not in a manual high speed spin speed test and a manual agitation test. Unit worked as designed. I said call tech line and spoke to Red SR# 7728409833. He advised that since we had both F0 E2 and F9 E1 codes, that would verify an oversuds issue. He asked me to let him know what kind of soup they were using and I mention they were using 10x concentrate laundry pods. He mentioned that ways way too much soap and if the unit couldn’t get rid of all the suds, the unit would try to flush out the suds again. If the unit could not get rid of the suds, the unit would not spin out correctly. He advised to have the customer switch to basic HE pods and if that didn’t work, switching to basic HE liquid soap
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site to test unit for oven not igniting. Tested unit found ignitor was not sparking. Replaced ignitor, tested unit, unit works good. Job complete."
REFRIGERATOR KITCHENAID KSSC48QVS02 Arrived on site for no cool found ui dead,no power to ui,replaced main control kit,powered unit on ui not functioning,good voltage to ui after control replacement unit will need control boxLm only; ordrng 1 LMONLY (LM ON,Y) and 1 WPW10468941 (CONTROL BOX)"
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Arrived on site for ice maker not working. I inspected the unit and work area. I found error code e2 for the ice maker. I tested the ice maker harvest and found it not working. I did an ice maker fill test and found the valve working. I inspected the ice maker it’s self and found no ice build up or blockage. I power cycled the unit. And tested the ice maker, it harvested and filled as designed. Job complete no water leaks detected.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for unit turning on by itself. Found bad console replaced console test unit and found bad control board too. Replaced board and found both parts shorted again. Will order console and control and replace both at same time. ; ordrng 1 W113022464 (PANEL) and 1 W11305297 (CONTROL)
RANGE WHIRLPOOL WFG525S0HZ1 "Arrived on site to inspect range oven door not closing. Upon further inspection, I found the door not staying closed. I found that the spring hinge was broken. I removed and replaced the hinge and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."
REFRIGERATOR WHIRLPOOL MDB8959SKZ0 "Arrived on site to test unit for not draining. Tested unit found drain motor jammed up. Unjammed drain motor. Tested unit, unit works good. Job complete."
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite for previous diagnosed parts. Replaced light. Tested system. Everything works as designed.
REFRIGERATOR WHIRLPOOL ET20NKXAW01 "Arrived on site to inspect refrigerator side panels hot. Upon further inspection, I found the side panels and the top of the unit were extremely hot. I pulled the unit out and found the condenser fan not working. I turned the blades and the fan motor came on. Due to the 27 yrs of dust accumulation, the fan motor got gunked up and stopped working. I unplugged the unit and cleaned the fan blades and motor and around the fan motor. Also cleaned off the condenser coils and back cover. Plugged the unit back in and the condenser fan motor came on immediately. I advised the customer of my findings. No water connected to the unit, job completed."
RANGE WHIRLPOOL WW30430P Arrived onsite for the oven display not responding properly. During testing found that the overlay/keypad is causing the issue.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived onsite for a refrigerator to replace previous diagnosed sealed system parts. I found that the unit didn’t have a sealed system issue. The FC was at 1 degree and the RC was at 38 degrees when I arrived. Mr stated that the main issue was the ice production. Mr stated the door ice maker hardly ever works and the FC ice maker is very slow. I ran service test 120 and tested the upper ice maker. I had 12VDC to it and the motor was not moving. I replaced the ice maker and ran the test again. The ice maker went one direction and stopped not going back to home indicating the Triton control is defective. Will need to replace the Triton control. The FC ice maker has an out of range thermistor causing long harvest times. The FC ice maker needs to be replaced. Ordering parts authorization, W11225853 cntrl-elec & W10898289 icemaker. ; ordrng 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION ) and 1 W10898289 (icemaker) and 1 W11225853 (cntrl-elec)"
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site to diagnose dishwasher with sticky upper rack and broken wheels on lower rack. Examined unit and found top left slide had broken and the ball bearing enclosures were broken and stuck. Found 1 wheel missing wheels in need of replacement. Replaced slide and wheel. All is now working as designed. Call complete."
RANGE KITCHENAID KFED500EBS03 Arrived on site to test unit for upper oven not working. Found broiler working but bake not coming on. Test bake element and element test good. Ordering new control board W11156486. Office to reschedule ; ordrng 1 W11156486 (CONTROL BOARD )
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to inspect dishwasher for not washing, upon testing found the pump not running, replaced pump and found the control not sending voltage, replaced control, no problems found. Complete"
MICROWAVE FRIGIDAIRE FPMO209RFBY "Arrived on site for customer complaint of unit not displaying cook time/clock, no display. Ordering control board. ; ordrng 1 5304507213 (control board) and 1 CNOTE (OFFICE TO RESCHEDULE )"
WASHER MAYTAG MVWB765FW1 "Arrived onsite to test unit not powering on. Tested unit in diagnostics F6E3, F2E1, F6E2, error codes were given.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for unit not staying powered on. Tested unit. Found unit was glitch off. Replaced all controls. Tested unit. Unit test good. No issues at this time. Job complete
DISHWASHER FRIGIDAIRE FFCD2413UB Arrived to inspect dishwasher not filling.Confirmed the complaint and found the wire harness was not connected properly.Fixed the issue and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for fresh food not defrosting. Defrosted evaporator,replaced thermistor secured thermistor to correct location on suction line using a zip tie installed a new fan scroll,added sealer between gap where waterlines enter fresh food. Ran diagnostics good air flow defrost setting g to basic."
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived onsite for a refrigerator not cooling properly. Ms stated the unit would only dump 1 tray of ice a day. I found the FC at 16 degrees and the RC at 38 degrees. I found oil in the drain pan. I found where someone added a service tap to the factory drier and on the compressor. I had 150psi on the high side but was in a 12 psi vacuum on the low side and the unit would not equalize properly when the system was shut off indicating there is also a restriction issue in the system. The compressor was extremely hot. I explained to the customer the sealed system needed to be replaced.Ordering evaporator, heat exchanger, drain pan heater, compressor, dye drier, service tap, and mastic. Office to RS.; ordrng 1 212643 (sealer-gum) and 1 W10508992 (exchanger) and 1 W10841139 (compressor) and 1 W10913906 (coupler) and 1 WP2306094 (evaporator) and 1 WP2316878 (heater-pan) and 1 WPW10143759 (dryer)"
REFRIGERATOR GE ZISB48DYB Arrived on site for no cool in fresh food. Checked air flow to fresh food,air flow weak to no air flow,removed cover,damper fully open,opened freezer door,good air flow to fresh food,found no obstructions in front of vents. Advised customer to defrost refrigerator for 24hrs to possibly remove any ice that got into the return vent."
REFRIGERATOR FRIGIDAIRE FFFU13F2VW "Arrived on site to inspect upright freezer too hot on the sides and door not closing well. Upon further inspection, I found the unit unplugged. Plugged it in and after a few minutes of cooling, both sides of the casing were extremely hot. Checked the compressor and found no condenser fan and the coils run through the cabinet. Opened the door and when closing, found it does not close due to the air being pushed back. Also found that the lower hinge was bent. I adjusted the lower hinge and adjusted the door gasket and test3d the door. Unit is operating as designed. No water lines connected to unit, job completed."
DISHWASHER KITCHENAID KDFE104DSS4 "Arrived on site for dishwasher not washing. I inspected the unit and work area. I put the unit through a test cycle, I found the unit filling with water, washer motor not running, the unit drains and heats. I pulled the connectors for the motor assembly and found good voltage being sent when it is being called for I am ordering a sump and motor assembly WPW10605057 to complete the repair. The office will reschedule when we have an eta for the assembly as it is an expart. ; ordrng 1 WPW10605057 (pump and motor assy)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site to repair a broken glass shelf after repairs I tested out the door to make sure it will not fall down again. After repair I tested unit to make sure the drawer would not fall down again unit is working as designed. Call complete
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite to replace parts ordered by previous tech. Replaced drive motor. Did not resolve issue. Further testing unit. Found that actuator is not fully engaging to start agitating or spin. Ordered parts. Office to reschedule.; ordrng 1 W10721967 (CAM) and 1 W10913953 (actuator) and 1 W11156559 (harns-wire) and 1 W11256105 (cntrl-elec) and 1 W11395618 (CAPACITOR )
DISHWASHER BOSCH SHX7PT55UC/04 Arrived on site to replace control board and operating module. Replace d it’s parts test unit and unit still not working. Test unit with Bosch tech support and found bad control and dispenser. Ordering new dispenser 00645208 and control board again 00752741 office to reschedule. ; ordrng 1 00645208 (DISPENSER) and 1 00752741 (CONTROL MODULE )
DRYER WHIRLPOOL WED5320SQ0 "Arrived on site to inspect dryer for not starting upon inspection found no voltage, checked breaker and found the double breaker tripped, turned on breaker and dryer worked correctly
MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived on site to install PVC diagnosed parts. Inspected unit and work area. Replaced outer glass door, hinges, and nameplate and reassembled unit unit is opening and closing as designed. Call complete."
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to install upper rack rails to resolve broken right rail. Per service pointer replaced both rails with updated parts. Use AUTHO / S code S22916. All is working as designed. Call complete.
REFRIGERATOR BOSCH B36CL80ENS/02 "Arrived on site to inspect fridge for light issues, replaced control board per Bosch Techline and found no change, will need new diode. Will need to speak with Bosch for further issues, office to reschedule ; ordrng 1 10007092 (DIODE)"
COMPACTOR WHIRLPOOL KTTS505EPA0 "Arrived on site to inspect compactor not working. Upon further inspection, I found the unit door opened and when I attempted to open the container all the way, it resisted. Once I was able to get the container all the way out, I found that the right side rail was badly damaged and causing the container to jam up. I was able to get the container to close and tested the unit and it operated as designed. I am ordering a container assembly and the office to schedule return service. C.; ordrng 1 WPW10451276 (container)"
OVEN WHIRLPOOL KSGG700ESS1 "Arrived on site to inspect range oven not working and oven lights won’t turn off. I tested the door switch and it was good. Tested voltage at the lights and they were a constant 124V with the switch on/off. I removed and replaced the main control and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
DISHWASHER WHIRLPOOL KDTE104ESS1 Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Will order new sump and motor ; ordrng 1 WPW10605057 (SUMP AND MOTOR )
DISHWASHER KITCHENAID KUDE70FXSS4 Arrived onsite for previous diagnosed parts. Replaced vent. Tested system. Everything works as designed. Job complete.
DRYER KENMORE 796.910229 Arrived on site to diagnose dryer that was not heating. Performed diagnosis on unit. Found unit had power and would spin. Jumped the door switch to check ignitor. IGNITOR was not powering up and growing. Tested thermostats and found high limit by the ignitor open. Reset that thermostat and cleaned out lint around it. Found ignitor was also broken and element was separated. Replaced ignitor and retested. Unit is now firing and heating as designed.Call complete.
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for washer stopping mid cycle and won’t rinse. Unit was unplugged when I arrived. Once powered up it made a humming noise and would not change sequence or respond while trying to put into diagnostics. I replaced the control and the humming went away. I was also able to put it into diagnostics. I ran a manual test cycle and tried to engage the drain pump but it just made a loud humming noise and would not drain. I checked the wire harness for the pump but did not see any visible damage. I am ordering a new drain pump for repair. I removed as much water as I could to help with the water becoming stagnant. (W10919003) drain pump. . ; ordrng 1 W10919003 (pump-water)
WASHER MAYTAG MVWB835DW4 "Arrived on site ,replaced gearcase, slider and clutch . Ran calibration and diagnostics wash . All checked normal . No water leaks detected at time of service. Job complete ."
DISHWASHER KITCHENAID MDB4949SDM2 Arrived onsite for dishwasher not draining upon inspection I found that the drain pump is good but there was some sort of blockage in the drain hose. After further inspection I found that the hose that was installed on the unit was the incorrect hose and had a check valve at the garbage disposal port but was also very dirty. Job complete.
WASHER MAYTAG MVWB765FW0 Arrived onsite for washer showing error codes. When I arrived I found the unit dead and not responding to touch. I tested the UI and it I tested faulty I tested a new UI and the new one powered up but showed a F6 E3 indicating that the ACU could not read the UI. I will need a new ACU and UI to complete the repair.
WASHER MAYTAG PAV2300AWW Arrived on site to repair washer that was banging around. After further inspection before pair I found that the snap ring was so attacked and did not need to be replaced but all six of the springs were bad so I ended up replacing all six Spring and re-leveling the entire washer after repairs and I tested the washer and make sure everything is functioning. Unit is 100% functioning as designed.
REFRIGERATOR JENN-AIR JFC2290REM00 Arrived on site to replace glides for ice container. Replaced both glides and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
ICE MACHINE KITCHENAID krfc704FPS00 "Arrived on site to install previous diagnosed parts. I gained access to the evaporator and found it covered in ice. I defrosted the unit and tested the heating element, I had good continuity through the heating element. I checked the wiring harness and found no continuity in the wiring harness. I replaced the wiring harness and ran a forced defrost. I found no power going to the heating element. I gained access to the main control and replaced new. I activated defrost and found the heating element coming on. I also replaced the door side control, to fix a defrost issue. The unit is operating designed no water leaks detected
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for freezer light out and installed 1 module to repair lighting circuit. Unit is now lighting as designed.
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site to replace dispenser for washer. Inspected unit prior to repair and found soap dispensing system is fully operational but settings were set for highly concentrated detergent. Advised homeowner on findings and adjusted washer settings. All is working properly at this time. No leaks were found at time of service.
DISHWASHER MAYTAG MDB5600AWW
DRYER WHIRLPOOL MEDX655DW1 "Arrived on site for customer complaint of unit not starting unless physically rotate the drum by hand, found failed start winding on motor, I replaced motor, unit tested good. Motor is covered under warranty
DISHWASHER WHIRLPOOL WDF520PADW7 "Arrived on site for dishes not getting clean. I inspected the unit and work area. I found the filter full of food debris restricting the flow of water to the spray arms. I inspected the spray arms and found no restrictions in the jets. I inspected th wiring harness in the unit and found some of the connections not properly seated. I removed the connections and inspected for damage, I reseated all the connections properly. I ran the unit through a test cycle, and found it filling with water, the wash motor activating, it draining and heating. I did an amp draw on the unit while heating and found it pulling 8 amps when calling for heat. I spoke with the customer about how the filter effects how they unit cleans and if it isn’t cleaned regularly the dishwasher won’t wash properly. I spoke to the customer about using ones aid to help with the dishes drying. I also spoke to the customer about the proper way to load he dishwasher. The unit is operating as de
WASHER WHIRLPOOL WFW5620HW "Arrived on site and inspected washer and found bellow is torn at the top and drain pump has clothing in catch. Replaced bellow and cleared pump and washer is operating properly. No water leaks detected at time of service, job complete"
RANGE WHIRLPOOL SF385PEGB3 "Arrived on site for customer complaint of unit not igniting in oven properly, found failed ignitor. I replaced ignitor, unit tested good.
RANGE WHIRLPOOL WFG975H0HZ0 Arrived onsite to install previously diagnosed parts. I installed the control the switch harness and the oven sensor. Unit is working as designed. No gas leaks detected during time of service. Job complete.
VENTHOOD UNKNOWN UXT5236BDS1
RANGE JENN-AIR JDS1750FS0 "Arrived to inspect Jenn-air down draft F8E0 fan speed too low.Confirmed the complaint and moved the unit with assistance from the customer off the down draft fan underneath.Disassembled and removed and replaced the defective blower fan.Reassembled tested and unit gave the same failure code and wouldn’t heat the oven.See created note for further.Please schedule for 2 hours to calculate for labor time and distance.; ordrng 1 CNOTE and 1 CNOTE
WASHER WHIRLPOOL CHW9150GW0 Arrived onsite for the washer with error code no H2O. Called tech line and they stated to check the water pressure and the valves for any clogs. While checking the water pressure found that the cold water valve was turn off. Causing the issue. Turn valve back on and washer is working properly. Complete
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer not spinning or agitating. Upon inspection and putting the unit into diagnostics it would not go into spin or agitate it would just make a humming noise. I tilted the unit back and found that due to the padding in the carpet it caused the motor shield to rub and bind against the cam. I replaced the cam just Incase if wear and tear. The shield is warped causing it to constantly rub against the cam I attempted to manipulate the shield but it kept binding no matter what I did. Ordering a new shield for repair. I also advised the customer about the leveling feet and how the unit needs to be on a hard flat surface to properly function. They stated that they will be removing the carpet from the laundry room soon. (WPW10427633) shield. ; ordrng 1 WPW10427633 (pulley shield)
COOKTOP THERMADOR PCG366G Arrived onsite for the for the cooktop not working. Upon arrival found that the unit was installed in its location. Complete
DISHWASHER FRIGIDAIRE FGID2466QF Arrived onsite for damaged dishwasher door panel. I replaced the panel with new. Job complete
REFRIGERATOR GE GFE29HSDCSS "Arrived onsite for the refrigerator condenser fan motor not working. Replaced fan motor and it tested fine, refrigerator is cooling good and making ice. Complete"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to diagnose one dishwasher leaking from door area. Performed diagnostic optic and found door gasket squished in one corner and not sealing to door, and letting water run past. Replaced door gasket and retested. Unit is no longer leaking."
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for water collecting and or ice forming under the pantry pull out drawers in the RC section. I accessed the back of the unit and found the drain tube completely clogged up and a small gap in the rubber where it connects to the chassis which can cause air to get up into the evaporator and ice to form over the drain pan. I cleared out all the debris in the drain tube and sealed it with silicone. There wasn’t much ice formed when I arrived so I advised the customer to unplug the unit and set some towels under the pantry drawers and let it defrost for 1 day to clear the ice from the pan . job complete.
MICROWAVE WHIRLPOOL WMH31017AS1 Arrived on site for microwave causing a burning smell and not heating food. After further inspection I found that there were no error codes but the magnetron diary passing or not working junction with one another and was causing issues with food and not Heating and the magnetron itself was actually over and causing the burning smell.
WASHER WHIRLPOOL MVWB765FW3 Arrived onsite to replace parts ordered by previous tech. Replaced lid. Unit test good. No issues at this time. Job complete
DISHWASHER KITCHENAID KDTE704DSS1 Arrived onsite for a dishwasher to replace the previous diagnosed parts. Spoke to KC about the call. .; ordrng 1 WPW10469574 (vent asm)
WASHER MAYTAG MVWC465HW2 "Arrived onsite for washer making grinding noise. Tested system. Found gear case, and cam faulty. Ordering gearcase W11035747. ; ordrng 1 W11035747 (gearcase)"
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site and inspected washer and found water valve has failed, replaced water valve assembly and it is now working properly. Ran test 52. No water leaks from connections at time of service, job complete"
DISHWASHER JENN-AIR JDB1105AWS "Arrived on site to install previously diagnosed and ordered part. Due to the door latch failure, I removed and replaced the latch and tested. Unit operated as designed. No water leaks observed during service, job completed."
DRYER WHIRLPOOL WED560LHW0 "Arrived on site and inspected dryer and found it is rattling during operation, motor, housing and fan blade will all need to be replaced at once. ; ordrng 1 WPW10211911 (housing)"
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site and inspected range and found insulation on wiring harness has a void and two connectors in the harness are touching each other and tripping breaker. Separated them and added more insulation and range will now stay powered on. Job complete
DRYER AMANA NED4655EW1 "Arrived on site for customer complaint of unit not heating, found open heating element, I replaced heating element, unit tested good. I also found when dryer plug pushed all the way into the outlet, it doesn’t make a good connection and we have a power supply issue, instructed customer to to contact building management to have outlet checked/replaced."
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite and found unit operating within range at a true 0 and 35f. Bumped up temperature setting to 39f to balance to spectrum and avoid the freezing of some items under the vent.
WASHER WHIRLPOOL MVW7230HW0 "Arrived on site and inspected washer and found saved codes F7E9, F7E4, F5E4, F7E8, F0E3. Set washer into a diagnostic cycle and found all functions are operating properly except motor is not engaging. Inspected blower assembly and found rotor is disconnected from washer and lying on the floor. Mounting bolt is nowhere to be found. Will need a new mounting bolt to correct the issue; ordrng 1 W10752189 (screw)"
ICE MACHINE UNKNOWN RF15IR "Arrived on site for a defective Evap thermistor. Replaced evaporator thermistor powered unit on,unit powered on and started ice cycle.
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 Arrived on site to perform sealed system repair for refrigerator. Upon removing fresh food evaporator found due to multiple repairs capillary line broke at heat exchanger weld. Contacted tech line and spoke with J.K.
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to diagnose washer that had an odor remaining after washing. Performed diagnostic. Ran test cycle and found all water is properly draining. I pulled the drain hose to check, and found about 1/4 inch of sludge on the end of the drain hose, showing it’s pushed too deep into the standpipe and siphoning standing water, causing the smell. Moved drain hose out of the standpipe and raised it 3 inches to allow it to breathe. Did not find any clothing items stuck around the basket or bottom of tub. All is working as designed.Call complete, no water leaks found."
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for unit not making ice. Found that the fill line was clogged up with frozen ice. Used steamer to remove ice. Ice was thawed out of line. No issues at this time. Let customer know to allow 24hrs to start see ice being made. Job complete.
OVEN KITCHENAID KOSE500ESS03 "Arrived on site for customer complaint of unit not heating, and broken broil element, found broil element popped and burned hole through top broil cabinet, and control board shorted at broil relay. I replaced broil element, top cabinet and control, unit tested good."
DISHWASHER KITCHENAID KDTM354ESS3 "Arrived on site to replace sump and motor from previous diagnosis. Replaced sump and motor. Tested unit, unit works good. No leaks detected. Job complete."
WINE COOLER JENN-AIR JUW24FRARS00 "Arrived onsite to test unit not cooling. Tested fans, all were working. Compressor is running but no transfer of heat. Need to order new compressor. Sealed system technician needed. ; ordrng 1 8201787 (compressor) and 1 TJ90SF8404 (PROCESS TUBE) and 1 W10163273 (drier-tube)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for previous diagnosed parts. Replaced housing UI. Tested system. Everything works as designed. Job complete.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite to replace parts ordered by previous tech. Replaced hinges. Tested unit. Found that right switch is not engaging to start the unit. Ordered parts. Rescheduled with customer. ; ordrng 1 461967570351 (spring) and 1 461967750494 (support)
DRYER WHIRLPOOL MED7230HW0 "Arrived on site for customer complaint of unit thumping, found drum when rotating making thumping noise, I replaced the rear rollers that came in the repair kit. Unit still making thumping noise, found drum is a littler out of round, ordering drum and front rollers. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10545923 (drum) and 2 WPW10314173 (support)s"
DISHWASHER FRIGIDAIRE FFCD2413US2A "Arrived on site to test unit for not draining. Tested unit found glass locking up drain pump. Tested pump, pump good. Tested unit, unit functions good. No leaks detected.Job complete."
COOKTOP WHIRLPOOL G7CE3635XS01 Arrived on site to install previously diagnosed and ordered part. Removed and replaced the cooktop glass and tested and unit is operating as designed.
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Arrived onsite to install previously diagnosed parts. I installed the RC door switch. And the unit is now working as designed. Job complete.
REFRIGERATOR WHIRLPOOL GS6NBEXRB02 Arrived onsite for refrigerator not making ice. I inspected the unit and it’s still dispensing water. I got the ice maker to fill with water as well.. I tired to run the ice maker through diagnostics but the test failed and showed the ice maker was turned off but was turned on at the time. I replaced the ice maker in attempt to remedy the failure but it did not. The unit will need a ice maker control. The IM control I received was damaged in the box so I am re ordering (W10757851) IM control.; ordrng 1 W10757851 (optic bd set ref)
REFRIGERATOR KITCHENAID KUIX335HPS00 Maroon and white houseboat. Sandy creek yacht club. Arrived on site to diagnose icemaker that was not pushing water. Ran unit in diag mode. Found it was getting water but recirc pump was not getting any to chill plate. Replaced recirc pump and retested. Unit is now working as designed. No water leaks found. Call complete.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site to diagnose a refrigerator with freezer light not working. Tested unit and found repair on switch during last visit did not last. Replaced switch and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
RANGE WHIRLPOOL WGG745S0FS02 Arrived onsite for oven with damaged grate and burners. Tested system. Found grate and burners faulty. Replaced parts. Tested system. Everything works as designed. Job complete.
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced drive pulley and belt and tested unit in a manual high speed spin and agitation. Unit began to work as designed. Customer requests to run a load in a heavy duty wash with multiple towels in the unit to verify repair has been successful. Unit ran for 7 minutes and went into an agitation. Customer requested I sit here for a few minutes because the noise that started didn’t happen the last time until after a few minutes. Waited 5 minutes into the agitation and unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to inspect refrigerator left door dented and the ice door with a bubble. Upon further inspection, I found the ice bin door with the clear plastic window had a bubble in it. The customer advised that there was a dent in the upper left corner of the left RC door. I had a difficult time seeing the dent, but it appeared to e dented by the way the light was hitting the door. When I went to replace the door, I found a scratch in the new door on the left side at the bottom of the dispenser housing. Customer advised that her husband told her that the actual dent was on the pantry drawer door in the upper left corner. I inspected the door and found a small dent in the upper left corner near the handle approximately the size of a dime. I am ordering the pantry door and the ic shin door and office to schedule return service. No water leaks observed during service.; ordrng 1 W11261139 (ICE BIN DOOR) and 1 W11435361 (PANTRY DOOR SS)"
OVEN KITCHENAID KEBS207SSS Arrived on site to install previously diagnosed parts to resolve no heating in upper oven. Installed new bake element and retested. Preheated to 350 and maintained temps. All is now working as designed. Call complete.
FREEZER KENMORE 106.526991 "Arrived in site to install previous diagnosed part. I gained access to the switch bracket for the dispenser and replaced with new. I found the tension spring in the dispenser shaft lost it’s tension, I replaced the spring. I tested the unit and it is working as designed.
DRYER MAYTAG MGDX655DW2 "Arrived on site for customer complaint of unit not drying properly, found lint build up on back of lint screen, lint on door, found unit working properly if bent hose disconnected, found venting issue, instructed customer to clean out dryer vent from wall to roof."
WASHER MAYTAG MVW7232HW0 on site and inspected washer and found no saved error codes, ran all functions in manual diagnostic and everything is operating properly. Also ran an automatic test cycle and it completed properly. Found fabric softener option is off on every cycle and showed customer how to apply it. Also discussed wash expectations and described that display time is only an estimate. No further repair is required at this time, job complete"
VENTHOOD WHIRLPOOL WVW7336JS0 Arrived onsite and found unit grounding out and tripping breaker. Immediately in standby. Nothing visibly out of place or burnt. Inspected internals. Advised customer on status. Unit will be swapped and the venthood will be repaired in the model home. Returning with selector and capacitors as well as motor. Office to reschedule. ; ordrng 1 W11245981 (CAPACITOR) and 1 W11245985 (SWITCH) and 1 WPW10350820 (blower-fan)
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher not draining. Upon further inspection, I found a small amount of water in the tub on the surface of the sump. I checked the drain hose under the sink and found an osmosis system with the drain tube connected to the dishwasher drain hose. I turned the drain pump on and it drained the water as designed. I advised the customer that Whirlpool does not approve of the osmosis drain tube being connected to the dishwasher drain hose and Whirlpool will not cover any damages caused by a leak if the osmosis system is connected to the drain hose so they would need to contact a plumber and have the osmosis drain tube relocated to the lower pee trap of the drain due to the osmosis tank draining and it back filling into the dishwasher through the dishwasher drain hose. As a precaution and to eliminate the only other possible, I removed and replaced the water inlet valve and tested the unit. Unit is operating as designed. No water
OVEN WHIRLPOOL WGE745C0FS01 "Arrived onsite to replace cooktop switch panel. Replaced panel, tested unit and unit functions correctly. Job complete."
DISHWASHER MAYTAG MDB8969SDE3 Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good no leaks present at this time.
DRYER WHIRLPOOL WET4024HW0 "Arrived on site and inspected washer/dryer combo and found no operation from dryer. Found L1 to neutral only 10V, L2 to neutral 120V. Power will need to be corrected for dryer to work properly. No further repair is needed at this time, job complete"
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site for customer complaint of gas leak, found leak at regulator, I replaced regulator, bubble tested, unit tested good."
OVEN WHIRLPOOL WOS51EC0HS00
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived onsite for refrigerator not cooling. Tested system. Found control faulty and freezer frozen. Defrosted freezer. Replaced control. Tested system. Everything works as designed job complete.
OVEN KITCHENAID KODE500ESS04 Arrived on site to test unit for upper and lower ovens not working. Found error code of board relay and unit over temp. Found lower oven at 192° at room temp. Ordering new control with out power supply and new sensor and new console. Office to reschedule ; ordrng 1 W10801665 (CONTROL WITH OUT POWER SUPPLY) and 1 W10859573 (SESNSOR) and 1 W11086141 (CONSOLE STAINLESS)
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to diagnose a microwave that is not turning on. Tested unit and found fuse was not fully connected to filter board. Reset use the proper position and tested unit. Found all is functioning properly at this time.
WASHER MAYTAG MFW9700SQ1 "Arrived on site ,replaced water valve . Ran diagnostics ,very improved water flow . Unit completed diagnostics test . No water leaks detected at time of service.job complete ."
OVEN WHIRLPOOL WFE320M0ES2 Arrived on site for range bake no working. I inspected the unit and work area. I found the oven light and broil not working either. I checked power to the unit and found good voltage in. I replaced the control and tested all three functions. The unit operates as designed. Job complete.
DRYER MAYTAG MEDX655DW1 Arrived onsite for dryer not running. Found thermal fuse open again. Replaced thermal fuse under warranty. Check air flow and air flow was good. Job complete.
DISHWASHER BOSCH SHP865WF2N/11
REFRIGERATOR KITCHENAID KSF26C4XYY03 Arrived on site for water dispenser issues. Found tubing disconnected from housing reinstalled tubing to housing tested water dispenser unit working as designed.
WASHER WHIRLPOOL WTW4800XQ2 "Arrived on site to diagnose washer that was not agitating. Ran diagnostic and got no codes. If unit is trying to agitate or spin it would make a weak electrical noise. Unit has bad capacitor. . Replaced capacitor and retested. Unit is now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for a refrigerator to replace previous diagnosed sealed system parts. I replaced the evaporator and installed a low side service tap on the existing compressor. I installed a dye drier from my truck stock. I vacuumed the system and found a leak on the compressor discharge line where is was soldered at the factory. I repaired the leak. I vacuumed the system again and it held a 30 psi vacuum. I charged the system with 4.16 oz’s of R134A. I tested the unit and found it working as designed. Call complete.
RANGE WHIRLPOOL WFE525C0BB0 Arrived onsite for unit no turning off red light for “cook top on” when the front right burners shut off. Tested unit. Found that switch was bad. Replaced switch. Tested unit. Unit test good. No issues at this time. Job complete
DISHWASHER KITCHENAID KDTM404EWH3 Arrived on site to diagnose a dishwasher that is not leaving cycles. Tested unit and found a optical wash indicator not registering water level through diagnostics..; ordrng 1 W11084121 (sensor)
REFRIGERATOR WHIRLPOOL KBFS25ECMS00 "Arrived onsite for a refrigerator not cooling. Tested system. Found control, heater and mullion faulty. Job complete. ;
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site to diagnose one refrigerator with lights out in RC and FC. Performed diagnostic and found light bad in freezer compartment. Replaced FC light. All lights came on and are now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for noise compliant. Power cycled unit,found loud vibration noise from condenser coil area,adjusted condenser coil,adjusted compressor bracket,noise no longer present,ran icemaker through a cycle no odd noise,tested damper no issues,power cycled compressor and fans unit working as designed.