"Arrived on site for no ice. Diagnosed a defective icemaker,replaced icemaker ran harvest test passed icemaker filled with water. Used w11700250"

"Arrived on site to test unit for not staying running after pushing start. Replaced faulty PTS switch(W11625516), unit is now working as designed. Job complete."

"Arrived on site to test unit for condensation inside the unit. Upon arrival customer stated unit will have condensation buildup on the door, when they pulled the unit out they found water inside the vent hose and up into the vent tube itself. Inspected unit, steam valve is not leaking. Customer has AC set at 72?, outside cabinet temps read 68?. Condensation buildup is due to warm moist air traveling through the vent tube and entering a much colder environment. Unit also shows poor ventilation. Advised customer to close the AC register right above the unit to keep the temperature warmer inside the laundry room, get vent thoroughly cleaned out by a professional, and to contact a contractor to see if there is a solution to stop the air from entering from the outside. Unit is running as designed, no parts installed, job complete."

Arrived onsite for oven not keeping time. Customer is already hooked up on WiFi. The console is not keeping time and will need to be replaced. Ordering W11670543 console. OFFICE TO RS. No parts installed.; ordrng 1 W11670543 (Console)

"Arrived on site to inspect refrigerator leaking from the top. Upon further inspection, the customer advised the ice maker is not working and water is leaking from the front of the ice maker fascia. I placed the unit in diagnostics and tested the ice maker. I checked for error codes in test 56 and found E5-timed out. I tested the ice maker in test 57 and it harvested as designed. I found water in the tray and did not test the fill tube. I tested the ice fan in test 36 and the fan failed to turn on. I retested in test 59 and the fan continued to fail. I contacted techline to get my findings documented as this is the 2nd ice maker fan to fail. I spoke to Leon and advised of the history, the complaint and my findings. Leon recommended testing voltage at the hv control and if none, replace the fan and hv control. Provided SR#7739637602. I am ordering the hv control and ice maker fan and scheduled return service for 08/12/24. Ice maker left turned off and no water leaks observed during service. returning tech to replace the hv control, ice maker fan and ice maker. No parts installed. ; ordrng 1 WPW10675033 (HV control) and 1 W10846539 (Ice fan)"

"Arrived onsite for unit making noise during spin and agitation. Inspected and found cam grinding. And actuator arm broken. Inspected further and found gear case lower shaft sagging and able to shift up and down by hand 1/4 of in. Took pics. Gearcase failed internally causing cam and actuator to fail. Receded to replace gearcase cam and actuator. Replaced and tested. Unit is now functioning properly. Job complete. Used w11454372,w11481722 and w10721967"

Arrived on site for dishwasher randomly turning on. On arrival found no control damage externally but found control intermittently turning on and off. Replaced Part# w11637583 and Tested product. Found no water leaks or errors and unit working as designed. Reported findings to safety team sr#7739620729. Call complete

Arrived on site for a washing machine is not drying in cold water and has a torn bellow. Inspected unit and work area. The customer showed me what was happening when he was drawing in Coldwater and I found very little water flow coming from the cold inlet valve. I tested the hot water valve and found proper water pressure. I want to head and replaced the cold water valve and the bellow and tested the unit. I found the unit working and operating as designed with no leaks observed during operation. Call complete. W11788995 and W11314648.

"Arrived on site to inspect washer panel issues. Upon further inspection, the customer provided a video of the unit control panel and it showed 0:01 but was done with the cycle. Customer also advised the unit is making a banging or loud thumping noise. I placed the unit is diagnostics showing no error codes and tested. Unit is operating as designed. I advised the customer that the banging noise was more than likely due to it being off balance which is the reason it didnt spin out the clothing and there was time left on the display. I checked the detergent dispensing setting and changed it to 6 due to the customer having a water softener system. I made recommendations for use and care, as well as, detergent use. Also recommended the customer monitor the unit and if it continues to fail to contact our office. Unit is an operating as designed, no water leaks observed during service, job completed. No parts installed."

"Arrived on site for makes small slick ice. Upon arrival, inspected unit. Found unit is currently making ice and confirmed issue. Ran test on unit and found fill is too slow. Replaced valve W10897719. And test unit. Unit is now filling correctly. Also customer states that when was operating correctly,unit would overfill with ice. Replace thermistor WPW10511923. Observed unit is making complete sheet of ice. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived onsite for unit leaking water on the inside. Inspection and found fill tube too short and not reaching fill cup causing leaking. Used truck stock tube to correct. Left power off at breaker to allow to thaw and have maintenance follow up in 48hrs. Unit is functioning properly. Job complete. Used Truck stock extension tube.

Arrived onsite to replace previously diagnosed parts. I replaced the fill tube heater. The cover was not needed for the repair. I tested the icemaker in a harvest and a fill finding all working as designed. No water leaks were present at the time of service. Call complete.

"Arrived on site to diagnose dishwasher that is not running / not powering on. Examined unit and found you can power it on, but if you start the unit it will beep, start the drain pump for a half second and then flash off and reset itself over and over. I checked for error codes and found none. Unit allowed me to run it through diagnostic mode without an issue. Ordering a control and drain pump to resolve, since it's cycling when the pump kicks on. Return visit set for 8/8.; ordrng 1 W11629912 (Main Control) and 1 W11412291 (Drain Pump) and 1 W11410464 (OWI) and 1 W11416362 (Sump assembly)"

Arrived on site to install unit for lights flickering. Upon closer inspection found lights flickering replaced both freezer light and vegetable drawer light. Unit is now running as intended. No leaks present at this time. Job complete. USED 2 WPW10515057

"Arrived on site to inspect unit for leaking. Upon closer inspection found water line not tightened. As soon as water was turned on area got soaked. Tightened waterline tested unit, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED"

Arrived on site for IM not producing ice. Gain access to the IM and put the unit in test mode. Nothing happen in test mode. I could hear the motor energized but the dial never turned. Installed a new IM reran the test and it completed the test with no issues and filles the tray with water. IM is operating as designed and no water leaks detected during service. WPW10300024

"Arrived on site to diagnose dishwasher that was starting on its own, and start button stopped working. I tested the unit and couldn't get start to respond. Put unit in diagnostic mode and found F5E1, F5E2, F2E1. The F5 errors reference a door latch issue, and the F2E1 is a stuck key. Ordering control to fix stuck key, and also replacing the latch due to 2x errors. Return visit set for 8/7. Ordering control and latch. ; schdld next appmnt for 8/7 WED !"

"Arrived on site to test unit for not heating. Found ventilation is restricted on roof. Found heating element is burnt out. Replaced element(WP3387747), unit now working as designed. Advised customer to ventilation cleared of restriction before using unit to prevent any further damage. Job complete."

Arrived on site to test unit for error f7e2(motor not engaging). Replaced sump assembly(W11460946). Unit now working as designed. Job complete.

"Arrived on site to inspect washer not not starting/advancing. Upon further inspection, I placed the unit in diagnostics showing error codes F7E5-shifter failure, F7E9-locked rotor, F0E3-overload. I cleared the codes and continued with testing. The unit filled with water and drained, but failed to agitate or spin. I tilted the unit back and found a large amount of gearcase oil on the rotor, drain pump hosing and all four panels (photo). I advised the customer of my findings and am ordering the gearcase, slider, clutch and stator. Returning tech to replace all ordered parts. Scheduled return service for 08/07/24 at customer request. No water leaks observed during service. No parts installed. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10754158 (Stator)"

"WRT311FZDZ02 Arrived to inspect temperature. The customer advised they are still having similar temperature swings as reported on all prior services. I found the FC at -2 and the RC at 27. The sealed system, control, thermistor, door, vacuum breaker and rear cover have been replaced and adjusted. There are minimal signs of gapping and it has been additionally sealed. As prior, I discussed with the customer that temperature swings are normal, but these that have been experienced by the customer are from todays readings up into the mid-50s in the RC. They have had multiple instances of produce freezing and dairy goods expiring much too quickly. I contacted the manufacturer to report, tech Glenn. The MFG tech advised all other items have been replaced and to attempt to change the FC baffle. The tech advised the unit may need more of a load of food to balance the internal temperature. SR# 7739411347. The tech referred the customer to the customer assistance line if they have additional concerns. No water connections to unit."

"WTW5057LW0 Arrived on site to replace ordered parts. Proceeded to replace W11643701 lower harness. Tested unit and unit displayed F9E1 long drain again. Ordering W11395618 capacitor, W11513246 control and W11399437 drain pump. No water leaks detected at this time. Customer agreed to reschedule Aug 7th. ; ordrng 1 W11513246 (Control) and 1 W11399437 (Drain pump) and 1 W11395618 (Capacitor)"

Arrived on site for a washing machine has a broken wire. Inspected unit and work area. The customer advised that another company had come out to look at the unit. I advised her that there was an issue with one of her wires Bing broken. Around the unit three diagnostics and found an F9 E1 (long drain) error code. I tested the drain feature and found the drain pump would not turn on. I gained access underneath and found the line voltage wire had split underneath on the wire harness. Ordering the wire harness and will return with the control just in case. I rescheduled the customer to 8/7. No parts were installed.; ordrng 1 W11643701 (Lower harness) and 1 W11626074 (Control)

Arrived on site to inspect refrigerator leaking from water inlet for ice maker. Upon further inspection found a gap in the water tube allowing water to spill onto the evaporator fan. I removed the ice and installed a fill extender and used a sealer to unsure water will not spill from the ice maker fill tube. Ran a test and the unit is operating as designed. No water leaks observed during service. Job complete 212643

Arrived on site to inspect refrigerator not producing ice. Upon further inspection found ran a test on the ice maker and found that it did not respond to the test. I verified that that the ice maker was receiving the proper voltage which led me to conclude that the ice maker had failed internally. I replaced the ice maker and retested. Unit is now operating as designed. No water leaks observed during service. W11700250

Arrived on site for no ice. Removed icemaker assembly found extension and bail shut off arm not installed correctly to icemaker preventing unit from making ice after first batch of ice made. Installed parts correctly to icemaker ran test icemaker working as designed.

"Arrived on site for noise complaint. Ran diagnostic,ran compressor ramp up test noise complaint is when compressor is running at high speed,normal operating sound"

Unit 486 arrived onsite for not cooling complaints and found unit had been condensating from unit ice chute gasket out of place. Repaired by correcting the ice chute gasket position for proper sealing. All checks good.

"Arrived on site to inspect unit for door not shutting. Found latch was to wide not allowing door to catch. Tightened latch, tested unit, door still needed to be forcefully shut, replaced catch, tested unit, unit is shutting proper. . Job complete. USED W11429587"

Arrived on site to install unit for cooktop center burner gas odor. Upon closer inspection used gas detector to check for leaks or unburnt gas. Found no signs of leaks or unburnt gas. Informed customer to start vent hood prior to igniting burners to alleviate residual gas smell. Job complete. NO PARTS USED.

KOCE500ESS22 Arrived to inspect seal issue. I found excess sealant around the door opening at the lower left corner. I was able to removed the excess sealant and the issue was resolved. Operational test good.

"Arrived on site to inspect dryer not tumbling. Upon further inspection I did a test on the dryer dryer is running and heating properly. I checked to see if the connections were all secure. All connections look good. I also reset the dryer by cycling power. Retested, and the unit is working as designed. No parts installed."

"Arrived onsite for unit needing compressor per previous tech company. Unit not cooling in FC and not making ice. On site found compressor running, no signs of broken line. RC temperature has maintained throughout. Freezer temperature about 40 degrees. Per customer, FC evaporator fan has been replaced due to fan not working and hitting ice from evaporator. Spoke to SW as model has been problematic. Ran test and found Ice box fan not running. Unit having voltage issues and possibly still a compressor issue. Recommendations are to replace all electronic boards, evaporator harness assemblies and possibly the compressor . Ordering Ui, main board, led, power supply, deli, (5boards total), both fan harness, compressor . Set 3 hr. Needs AUTHO No parts replaced ; ordrng 1 WPW10624574 (Power supply board) and 1 W10804160 (LED control) and 1 WPW10675033 (Man board) and 1 WPW10769076 (Deli Ui) and 1 W11330971 (UI) and 1 W11087438 (RC evaporator harness) and 1 W11249952 (Freezer evaporator fan harness) and 1 NeedsAUTHO (Needs AUTHO)"

Arrived on site to inspect refrigerator with condensation in fridge and on side of fridge door. Upon further inspection found gaps in in molding allowing air migration and causing condensation. I applied silicon to fill all the gaps and to ensure the gaskets are sealing properly. No water leaks observed after service

"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the chute for leaking warm air causing frost to build up around the ice bucket and plate. I replaced all the other parts to keep the shaft engaged properly when dispensing and keeping the ice bucket from jumping up. I tested the ice dispenser functions and all are working as designed. Call complete. INSTALLED WPW10258544 SHAFT, W10852956 SPRING, WP2220458 COUPLING, W11244434 ICE-CONTR, WPW10293212 CHUTE, AND WP2305382 BOOT."

"Called customer with eta customer informed tech unit should be in warranty,informed customer unit was dispatched as out of warranty customer is going to call office back."

"Arrived on site for a refrigerator that is not cooling properly and has an issue with the user interface. Inspected unit and work area. Customer advised that when they had food in the refrigerator, they found frost buildup in the freezer section near the door, and their ice was melting. We advised they remove everything from the freezer and everything seems to have come back down. However, there are unsure if there is still an issue with the unit. They also stated that the user interface temperature buttons are having a hard time activating. I did confirm the customer complaint with the user interface. I took temperature of the refrigerator and freezer sections and found the freezer at 4?F in the refrigerator at 37?F. I found no evidence of a defrost issue of any kind. I did explain to the customer that it would appear that door may have not been fully shut, causing their issue. I went ahead and replaced the user interface. I did tell the customer that because the unit is cooling and operating, I could find no failure with the refrigerator itself. I tested the unit and found the unit working and operating as designed. Call complete. W11518204."

Arrived on site to install previously ordered part. Replaced control W11603810 and test unit. Ran calibration then automatic test and passed. Started normal wash cycle and operating correctly. Unit is now operating as designed. No leaks present at this time. Job complete

Arrived on site with separator. Removed user interface. Replaced separator. Verified operation. Call complete.

Arrived on site with new foam gaskets. Installed foam gasket under the actual gasket to secure door closure. Verified operation. Call complete. Sr #7739624265. Call complete. W11159728

"Arrived on site for microwave not turning on. Nothing on screen. Attempted to removed but it was too heavy and too high. Also found screws threaded so small extractor needed and new screws needed, will mark all parts to send them back. Customer had mother here. Customer Will call to schedule. ; ordrng 2 Screws (Screws for securing cabinet to wood)s"

"Arrived on site to diagnose noisy refrigerator with unlevel doors. I examined the unit and found the freezer door was very off level, and damper was making a ton of abnormal noise, almost grinding. I replaced the diffuser to alleviate the noise. I tried making adjustments to the level and the cabinet, and almost NO change was made. I checked the level of the floor and found the floor is slopijg to the left, and even with almost maxing out the freezer leveling foot, unit was still not leveling. Floor appears to be significantly off level and will need some form of shims installed in the front and rear in order to square the cabinet, since I was not able to do so with just the feet. Added pictures of level. Unit is now working as designed, but needs the cabinet adjusted via shims. Parts used - W11164593."

"Arrived on site for a refrigerator that has a gap in the freezer section causing frost buildup. Inspected unit and work area. I did confirm the customers complaint and found a gap at the upper right hand corner of the freezer door. I removed the door assembly and attempted to check the brackets. The brackets seem to be in good working condition. I went ahead and adjusted the door upward to see if the door would get a better connection. I found that with the adjustments, the fitting was better, but was still leaving a gap on the top edge of the freezer door. The issue did not appear to be a gasket issue but instead a bowed door or bracket issue. I am ordering the freezer door and brackets just in case for repair. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 LW10341279 (Freezer door) and 1 W11668671 (Brackets)"

"Arrived on site for no ice. No ice in bin or in icemaker housing,ran diagnostics,optics passed ran error test no errors reading E0,ran harvest passed,ran fill test passed. Advised customer to let icemaker run for 24hrs if no ice do a power reset let unit run of no ice after reset to contact office"

Arrived on site to test unit for not washing properly. Found harness to pump was broken. Fixed harness by installing butt connections. Also replaced shift actuator(W11481722) and run cap(W11395618) as a precautionary. Found pump still not engaging. Removed rear access panel and was unable to locate any further breaks in harness. Recommend lower harness replacement. Scheduled for 08/12. ; ordrng 1 W11643701 (Harness)

"Arrived on site to test unit for no power, unit does not have a M/S tag spoke to contractor and he will try to figure it out with whirlpool job complete"

"Arrived on site to test unit for leaking and not functioning properly, tested unit found F8E3 error present for over flow conditions and customer show video that confirms it, deactivated auto fill and ran cycle on medium fill and the washer filling to the desired level, washed clothes but got stuck in a constant low spin, called tech to report my findings was recommended to replace lower harness and control SR#7739579801, ordering parts rescheduled for 8/8; ordrng 1 W11568984 (Lower harness) and 1 W11419051 (Control) and 1 W11478525 (Console)"

"Arrived on site for a defective compressor. Installed a new compressor,drier and access valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used w11557425,wpw10143759,w11506635"

On arrival verified complaint of unit not latching or starting. Visual inspection found broken lid at left hinge. Replaced lid and ran cycle unit now starts every cycle correctly. All other components are working and gearcase is dry no oil. Job complete installed w11259006

"Arrived on site to install control and evap cover per previous diagnosis / service pointer. Installed both parts and verified proper software version. Compressor kicked on and unit started cooling. Repair completed. Parts used - W11167902, W11333076"

"Arrived on site to install previously ordered parts. Replaced front panel W11491749., right panel W11315726, base W11215531, and badge W10908007. Cannot test unit due to no power in home. Job complete"

"WDT970SAKZ3 Arrived on site for unit displaying F9E1 not draining. Upon arrival, confirmed error message and tub full of water. Proceeded to check disposal and knockout plug was present. Removed knockout and ran diagnostics. Unit is now functioning as designed. No water leaks detected at this time. No parts replaced"

"Arrived on site to test unit for no water being dispensed. Tested unit, valve is energizing but no water is being dispensed. Water valve was turned off, turned on valve and bled air from the system, unit is now dispensing water and running as designed, no leaks detected, no parts installed, job complete."

Arrived onsite for a venthood not sucking air as it should. I tested the unit and found the venthood to be sucking as it should and unit is operating as designed. The lights are flickering on low due to hertz flicker and it is operating as designed. I explained to the customer that the flicker is operating as designed on low setting. Call complete. No parts installed.

"WED4815EW1 Arrived on site for unit making grinding noise. Upon arrival, disassembled rear cover to expose inner duct and found debris and foreign objects hitting the blower wheel. Removed and cleared all debris inside duct and inner duct. Tested unit and now unit is functioning as designed. No parts replaced"

Arrived on site to install part. Part# w11159728 has been installed tested product. Part works as its designed call complete.

"Arrived on site for sealed system repair. Compressor not starting. Recovered refrigerant. Removed and replaced compressor, filter drier, precooler, and access valve. Used 250 psi to verify no leaks. Vacuumed and recharged. Verified operation. All fans and compressor turns off after 3-5 seconds of running. Replaced control and same thing was happening. Diagnsotics shows open or shorted fc sensor and rc sensor. Replaced diffuser which has both sensors. Same reading. Found harness was not connected properly. Verified operation. Call complete."

JS42NXFXDE01 Arrived to inspect lighting issue. I found several of the modules were dim and I removed and replaced per SP?W11606409 - Special Project S84638. The unit resumed normal operation and no leaks were observed during service.

"Arrived on site to test unit for drawer not sealing properly. Inspected unit found drawer slightly cockeyed causing door to not seal. Will need to order drawer assembly and front panel. Ordering parts, no parts installed, office to reschedule.; ordrng 1 WP9763646 (Drawer assembly) and 1 W11291101 (Door panel)"

Arrived on site for dishwasher not cleaning. On inspection put the unit in diagnostic cycle and water immediately came out the bottom of the pump. I turn unit off and cleaned up and replace the pump. Informed the customer that he needed to emphasize thT the unit was leaking. I Informed him that I would not have started the unit if I knew there was leak. Installed new pump ran diagnostic and now no Water leaks and the dishwasher is open as designed. W11025157

"Arrived on site for only high speed fan operates and unit stops heating after a couple of minutes. Upon arrival, test unit by heating bowl of water. Unit heats but cannot hear fan. Also test fan speeds and only operates at high speed. Replaced control W11391718 and having same issue. Contacted techline for assistance being this is the 3rd time fan has failed. Spoke with Derrick. Explained all issues and recommended to replace blower. Customer will have venting removed and make unit accessible and call us back. Office to reschedule. SR# 7739637995; O-emld tckt"

"Arrived on site to test unit for not spinning, customer stated that at the end of cycle the clothes is wet but when she ran it in quick wash it was fine, tested unit found when setting a normal and heavy duty cycle the spin was set to off which will result to a no spin at the end of cycle, explained to customer that sometimes the settings can default to a no spin, set setting fast spin, customer will run cycle, if clothes is still wet, recommend replacing control and console, at this time job complete no parts installed"

"Arrived on site to replace previously diagnosed part. Replaced pressure switch (W11316246) and tested unit, all components are properly engaging and unit is running as designed. If issue persists recommend a valve and control board replacement. No leaks detected, job complete."

Arrived onsite and found unit operating with failed pump and motor. Replaced pump and motor. Unit is now operating as designed. All checks good. Advised customer on repair.

Arrived onsite for unit taking long to fill and shaking. On arrival spoke to management. Called tenant and stated event happened one time and has been working fine since. No need for repair. Job complete. No parts used.

"Arrived on site for not cooling and frozen over. Upon arrival, tenant mentioned that there has not been any issues since last repair was made. Inspected unit and temperature is correct in both boxes. Inspected evaporator and has correct frost pattern. There is no excess ice or frost buildup in unit. Unit is operating as designed. Job complete"

Arrived on site to install part sent to customer. On inspection the part needed was to the left side cooktop splash plate and the right one to. The customer was sent the center plate. Ordering the correct parts. No parts installed. ; ordrng 1 W11316696 (Left side) and 1 W11328972 (Right side)

"WRT112CZJB01 Arrived on site for unit making loud noise. Upon arrival, inspected FC and found ice buildup near the back on the shelf. Customer mentioned unit will make a loud noise and freezer compartment will overcool. Customer had Fc set to max cool. Proceeded to defrost and dry all ice build up. Re assembled and tested. Inspected back of unit and removed debris from the floor in order for objects to not touch compressor. Unit is now functioning as designed. No water. Leaks detected at this time. No parts replaced"

Arrived on site to install previously ordered part. Pulled commercial style range from cabinet. Replaced regulator W11193822. Turned supply gas valve back on. Test all gas line connections with both electronic sniffer and bubble solutions and can not detect leaks at this time. Job complete

"Arrived on site to test unit for no power, tested unit found control receiving power but not starting cycle, disconnected coin chute and all functions returned to normal, replaced coin chute and tested, unit is now running as designed, job complete installed W11126319"

"Arrived on site to replace previously diagnosed parts. Replaced sump and motor assembly (W11416362) and control (W11414944). Tested unit in diagnostics, all components are properly engaging and no error codes showing up. Advised customer to run cleaning cycles due to buildup. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to inspect dishwasher with touchpad not responding. Upon further inspection, checked incoming voltage and voltage at the junction box. Proper voltage was present at both points however no voltage was present at the control. I am ordering the main wiring harness including fuse. Office to schedule return visit. No water leaks at time of service.; ordrng 1 W11708398 (Wire harness main)"

"Arrived on site to test unit for unit cycling power randomly. Unit is in warranty, closing documents uploaded to SD. Upon arrival customer stated on random days in the middle of the night the unit would cycle power and show power loss message, breaker does not trip. Customer also stated the time is never accurate, runs ahead and behind. Unit has not been connected to wifi. Diagnosed a corrupted console. Replaced console (W11600370) and advised customer to connect unit to wifi asap due to unit needing OTA software updates. Unit is now running as designed, job complete."

"KUDR204KSB00 Arrived to inspect temperature issues. I found both the upper and lower were at 67F. The compressor was warm to the touch, but there was no heat on the high side discharge and amp draw was .57. The sealed system has clearly failed and will require replacement. Office to order compressor, service port and dye drier. Please allow two hours for sealed system service. No water connections to unit.; ordrng 1 W11596021 (Compressor) and 1 WPW10143759 (Dye Drier) and 1 W11506635 (Service Port) and 1 SealedSystem2hours (2 hour service, all copper)"

Arrived on site to test unit for no power. Direct wired drain pump to remove water from tub. Replaced control(W11419171) and unit is now working as designed. No leaks detected. Job complete.

"Arrived on site to inspect unit for tripping breaker, electrical already confirmed issue was unit. Inspected harness found wires leading to oven sensor had been severely pinched, replaced harness, tested unit, unit tripped after 10 minutes. Unit tripped fridge on different breaker. Documented with tech line SR#7739637302. Advised customer to have electrical looked at due to tripping fridge while running oven. Job complete. NO LEAKS PRESENT. USED W11465032"

"Arrived on site (unit 716) to test unit for leak. Activated diagnostic cycle, after a few minutes found the door panel insulation on the right side of the unit wet and the origin of the leak. Found lower spray arm is starting to split causing a tidal wave effect and pushing water over the tub lip. Will need to order lower spray arm and also dispenser as precautionary. Ordering parts, no parts installed, rescheduled for 08/09.; ordrng 1 W11705151 (Dispenser assembly) and 1 WPW10491331 (Lower spray arm)"

Arrived onsite and found unit operating with failed suspension. Ordering suspension to repair. Customer only available on Mondays Tuesdays. No parts used. ; ordrng 1 W10780045 (Suspension)

"Arrived onsite and found unit operating with failed actuator. Replaced the actuator, cam and belt. Will also need the gearcase and agitator and motor to complete. W10721967, W11481722, WPW10006384; ordrng 1 W11454734 (Gearcase) and 1 W11550891 (Agitator)"

Arrived onsite for broken agitator. On arrival inspected and customers concern was a weep hole on the side of the agitator. Showed customer that this is normal in the manufacture process. Unboxed new agitator and showed same weep hole in new agitator. Customer understood that this is normal. Job complete . No parts used.

"Arrived on site to test unit for Tripping breaker and not cooling properly, tested unit found unit is cooling, ice bin full of ice, temperature feel about average no corrosion on the deli UI, activated all components one by one and could not get the breaker to trip, customer stated that it happens about once a week and absolutely random, replaced main control as precautionary but advised customer to monitor if breaker trips again then recommend replacing all controls and RC and FC evaporator fan harness, at this time unit is running as designed, no leaks detected job complete installed WPW10675033"

KUIX535HPA01 Arrived to install previously diagnosed and ordered part. I removed the failed drain line and installed the replacement. The machine resumed normal function and all other functions were present. No leaks observed during service.

Arrived on site for vent not blowing. On inspection the vent was blowing. I dropped the unit down and found foil tape blocking the the damper from opening. Showed customer that the vent was blowing on the outside of their house. The vent is operating as designed and no parts were installed.

"Arrived on site to inspect unit for not draining. Upon closer inspection found drain not engaging or making any noise. Replaced pump due to failure, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W10876537"

"Arrived on site to install previously diagnosed parts to resolve unit not spraying. Installed all 3 spray arms, accumlator and retainer for upper spray arm. Tested unit and confirmed it was pumping. No water leaks found. Parts used - WPW10327455, W11205078, W10803179, WPW10605345,WP3400918"

"Arrived on site for no cool. No cool in both sections no ice or frost build up,removed compressor cover,compressor running diagnosed a leak in the system ordering evaporator and compressor. ; ordrng 1 W11492867 (Ff evap) and 1 WPW10608485 (Fzr evap) and 1 W11580434 (3 way valve) and 1 W11654344 (Copressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"

Arrived onsite for an ice machine that is not producing ice. I found the ice machine not responding on arrival and completely dead. I found the auxiliary drain pump causing the issue. I was able to shake the pump and make it work. The customer stated that it has done this more than once and it continues to just power off and then starts back up on its own. The customer had two 1/4 head screws on the counter that she stated came out of the machine. They were not from the front of the machine and I explained when we pull the machine we would check the back to see where they came from. The call was an add on and the pump has already been ordered. Marking all prescreened ordered parts as UORV. RS for Mon 8/12/2024.; schdld next appmnt for 8/12 MON !

"Arrived on site to inspect ice dispenser not dispensing ice. Upon further inspection found ice bin to have a single mass of ice formed toward bottom near ice chute, preventing ice from dispensing. The ice maker is testing good showing no evidence of overfilling or leaking from ice maker. I concluded that ice mass was cause by air to getting into bin from ice door. Ice door most likely did not close completely from a piece being lodged. Ice door operating as designed now with a good seal. Unit is operating as designed. No parts installed. No water leaks observed during service."

"Arrived on site for refrigerator not cooling, on arrival confirmed issue.found 0.7amps and 120vac to compressor. Found all fans running but no frost pattern on evap. Found compressor in power up loop. Replaced start device w11524472, and found start up amps at 6.6amps for 30 seconds before compressor failed. Ordering WPW10143759 uv drier, W10913906 access valve, W11557425 compressor, W11550396 evaporator, r600(copper cap tube), and nitrogen. Office to reschedule once availability of parts is known.; ordrng 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier) and 1 W11557425 (Compressor) and 1 W11550396 (Evaporator) and 1 Nitrogen (Nitrogen) and 1 R600 (Copper cap tube)"

"Arrived on site to inspect microwave damper missing. Upon further inspection, I found the unit with a large amount of cooking grease/oils on the bottom, front and top panels. I removed the mounting bolts and tilted the unit down to find the damper was being restricted by foil tape that was placed around the damper during installation (photo). I pushed the tape away from the damper and tested the vent and found the damper opening/closing as designed. I advised the customer of my findings and repairs. Job completed. No parts installed."

Dented cook top. Dented during repair of otr micro . Ordering cooktop . Call to set return ; ordrng 1 WPW10535710 (Cook top)

"Arrived on site for dishwasher not draining. Vacant house. Found f6e4, stored. Unit full of water. Drain pump working but plug still in place on disposal. Removed disposal plug. Verified operation. Call complete."

Arrived on site for washer spinning out of control. No errors stored. Inspected and confirmed basket does not have holes punched out. Per Service Pointer - W11684122 will need new basket. All other components check good. Office will call to schedule. ; ordrng 1 W11172199 (Basket)

"Arrived on site to inspect microwave with discolored panel. Upon further inspection found the panel to have some kind of fogging on the screen that would not come off. Replaced the panel, unit is working as designed. W11175576"

Arrived on site to install previously diagnosed and ordered parts. Installed console and latch assembly. Ran a diagnostic cycle to test the unit and unit is operating as designed. No water leaks observed during service. W10810403 W11125152.

Arrived on site for microwave not heating. Removed control. Checked capacitor and diode. Checked and verified relay closing on control. With control off there is buzzing confirmed from magnetron. Office will call to schedule. ; ordrng 1 WPW10574736 (Capacitor) and 1 W11256462 (Diode) and 1 W11495561 (Magnetron)

Arrived on site to inspect oven with F2E1 and F2E0 error codes . Upon further inspection the customer informed me that the error code comes after she is cooking and opens the door to check on food. After a while the code goes away and she is able to use the touchpad again. I checked the connections and connections looks fine. I was able to conclude that the gasket needed to be reshaped so I cannot allow excess moisture into the control. I advised the customer of my findings and instructed her how to shape the gasket periodically as a part of standard maintenance. No parts installed

"Arrived on site to test unit for not starting, tested unit found failed thermal fuse, replaced and tested, unit is still clicking but motor not starting, replaced control and tested, unit is now running as designed job complete installed W10909685, W11525996"

"WED5620HW2 Arrived to install previously diagnosed and ordered part. I removed the faulty UI and installed the replacement. Discussion with the customer revealed the prior UI replacement, even though the digital readout was faulty, corrected the intermittent shutting down of the unit. Operational test good."

"Arrived on site to test unit for no power, tested unit found it is receiving proper voltage and control is sending voltage to console but it will not power on, replaced and tested unit is now running as designed, ran vent test and found that there is a restriction that needs to be resolved before using unit, customer will contact contractor job complete installed W11583885"