"WTW5105HW2 Arrived on site for a washer being off balance. On arrival, I verified the issue was failed suspension. I replaced the suspension, calibrated, and then tested product is working as its designed with no water leaks visible from the main water supply"

"WTW5010LW0 Arrived on site for a washer making nosies again. On arrival, I verified the nosies coming from the splutch. Further inspection I found the splutch had wear and tear signs. No oil leaks are visible from the gearcase. I installed the splutch, calibrated, and then tested product is working as its designed no water leaks visible from the main water supply."

Arrived on site to install previously diagnosed part on a washing machine model WTW8127LC0. Inspected unit and work area. I replaced the tub ring W11590590 and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.

"Arrived on site for electric dryer model MEDB835DW4 not responding to touch. Inspected unit and work area. Customer advised intermittent issues accepting cycle selections or start button; last outage lasted 5 days. Tested dryer and found all buttons functional except temperature adjuster. Unit tumbled and heated as designed. Checked voltage to user interface (UI); readings proper. Replaced UI W11158457. Explained to customer possible intermittent issues from restricted vent, common with poor venting. Customer has not cleaned vents since moving in 5 years ago. Tested unit post-replacement; operated as designed with no leaks present during service. Advised customer to have vents professionally cleaned if issues recur, per manufacturer recommendation every few years. Call complete."

"Arrived on-site for washing machine model MVWC215EW1 making a clicking sound when it agitates and banging the side walls when it spins. Inspected unit and work area. Tested the unit and found the whole basket agitating. When it went to spin, the basket banged against the side walls but made no other abnormal noises. Checked underneath the machine and found that the drive was fully stripped. Checked the actuator and found the rocker arm moving freely, indicating the shifter was bad. Checked the suspension and found the suspension rods in bad shape. Replaced the suspension rod kit W10780045, splutch assembly W10721967, shifter actuator W10913953, and drive belt WPW10006384. Tested the unit and found it working and operating as designed with no leaks present during service. Call complete."

"Arrived on site to install previously diagnosed parts on microwave model WMH31017HZ09. Inspected unit and work area. Replaced capacitor W10850446, control W11552018, and diode W11256462. Tested unit; fan did not activate during heating. Customer noted this as the primary issue, previously mentioned to prior technician, with fan only working on high. Explained possible control involvement but proceeded to disassemble unit. Visually inspected wiring; no pinched or damaged wires found. Replaced fan motor W11441128 and retested; unit still failed on low but worked on high. Consulted GC, who advised checking fan motor connector. Found one pin backed out; reseated pin and reconnected motor. Retested; unit operated as designed. Call complete."

Arrived on site for a refrigerator model WSR57R18DM03 that is not cooling adequately. Inspected unit and work area. The customer advised that the machine learn. Is not getting below 50?F. I checked and confirmed temperature at 49?F and gained access to the evaporator. I found a big ice ball stuck on the cap tube indicating a leak or a failed compressor. Ordering sealed system equipment and the office will need to contact the customer about a return date due to limited parts availability. ; ordrng 1 W10233960 (Compressor) and 1 W11507067 (Evaporator) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dryer)

"Arrived on site for refrigerator model WRS315SDHM13 dispensing water and ice with a chemical taste. Inspected unit and work area. Tested water dispenser and found high water pressure; water tasted clean. Tested ice and found no abnormal taste. Customer stated taste was bad initially but improved. Asked if they flushed two gallons through filter before use; they had not. Explained taste likely due to water supply or filtermanufacturer recommends flushing two gallons to clear charcoal particles that can cause abnormal taste. Also noted possible water supply issues from developing neighborhood construction introducing soil or chemicals. Called Whirlpool Techline (Tim, SR# 21819119); advised no machine-side cause for smells, no repair needed. Suggested customer try replacing braided water line with copper if desired, though not machine-related and at their cost. Call complete. No parts were installed. NO WATER LEAKS OBSERVED DURING SERVICE."

"Arrived on site to follow up on refrigerator WRS325SDHZ12 that was getting ice stuck between the door and chute. Customer had a cube stuck on arrival, and I was able to see where it wedged. After clearing that cube, I was able to recreate cubes getting stuck several times. I called tech line for recommendations since this issue has been ongoing SR21810012. Tech line had me check the level of the unit, which was actually leaning towards the FRONT. This was causing the ice produced and dispensed to bunch together in the front of the bin, and when dispensing it was causing cubes to dispense faster than intended. I leveled the unit to raise the front end and tilt towards the rear, and retested. This keeps the cubes building towards the rear, with the dispenser auger being designed to pull cubes to dispense. After 10 attempts I had 1 instance where a cube got stuck, which was after hitting the dispenser paddle and letting off very quickly. Once a full cup dispenses and you let off, unit is no longer dropping excessive cubes. In the event issue continues to repeat, only repair that can be attempted is a new FC door. Call completed. No water leaks observed."

"Arrived on site to diagnose dishwasher WDT730HAMZ1 with non-responsive control panel. Tested unit and found start button not functioning, but other buttons respond. Replaced main control with new electronic control board W11683480 to resolve stuck key. Tested unit and confirmed all functions working properly, and I found no water leaks present. Repair completed."

"Arrived on site to diagnose dishwasher WDP540HAMZ0 with potentially warped lower spray arm that is not cleaning. Customer thought spray arm might be warped. I examined the unit and found spray arm is hitting the heater, and the arm itself isn't warped. I found the heater slightly warped and almost out of its retainer. Adjusted heater back to normal position and ran a cycle with clear door on unit. Found the spray arm working as designed. No water leaks present."

"Arrived on site to follow up on refrigerator KRMF706ESS01 with left door closing issues, and right door gasket. Replaced right door gasket with new W10746057. For the left door I found the alignment between the hinge, closer, and bushing to be off. I replaced the Bushing W11223833, Closer W11163783, W10708583 Stop. I was able to get them all into alignment, but the door is still partially stiff. This is likely due to defective closer being unloaded/off. Reordering closer / bushing / hinge. Customer also has light(s) out in freezer and RC. Ordering LED lights as well. Returning Tech to properly clock and load the closer (seat bushing on hinge, and take closer and seat on top of the bushing. Rotate 90 degrees to load spring, then remove and install closer in door / finish reinstall). Office to schedule when all parts arrive. ; ordrng 1 W11223833 (Bushing) and 1 W11163783 (Closer) and 1 W11122872 (Left Hinge) and 1 W11683244 (LED KIT)"

"Arrived on site to diagnose range AER6303MMS0 that is not allowing the front left switch to turn. Tested unit and confirmed you can not move the switch. I removed the switch to replace it, and noticed the unit was assembled with the wrong screws in the switch, and has regular screws instead of the short switch screws. I replaced the switch with a new WP3148953, and I'm ordering the correct screws. Customer requests first call of day for return visit. If we are unable to accommodate, we can leave the screws and they will screw the missing screw in. Set return for WP3148953. ; ordrng 2 WP3400882 (Switch Screw)s"

"Arrived on site to diagnose WTW4855HW3 washer that was banging, and also leaked water on last cycle. Customer showed me they had been washing 3 blankets when issue happened. 2/3 blankets were still in the washer. I examined the unit and advised the customer that with this many blankets, the unit could not balance and would bang. Customer mentioned one catching between the tub and basket, which is an indicator that the unit had items up to the top, which was also slinging water when spinning. I ran the unit with the lid up with 1 blanket to demonstrate proper loading and function, and advised against overloading. Unit itself is working as designed, and all mechanical checks passed. Call completed, no water leaks observed."

Arrived on site for a dryer MED6630HC with a broken lint trap. I found the customer had removed the trap and the screws weren't lining up. I seated the trap and now the screws are lined up. Unit is operating as designed now.

Arrived on site for a washer WTW5057LW1 not balancing. I couldn't replicate the issue but the customer had a video of the issue. The suspension was weak so I replaced the springs w11396716. I calibrated and tested in factory mode. Gearcase is in shape. Unit is operating as designed now. No leaks detected while on site

Arrived on site for an oven KOEC530PSS02 with no power. I found the breaker was tripped. There wasn't any errors in diagnostics. I disconnected the ground and heated to 500 degrees. Reconnected the ground heated to 350 without tripping the breaker. Unit is operating as designed.

Arrived on site for a washer MHW5630HW3 leaking. I found the bellow was damaged and causing the leak. I replaced the bellow w11314648 and tested in service mode. No leaks detected while on site

"Electric dryer model WED5100HW2. Verified model. Thumping noise from rear top and front bulkhead. Drum rollers worn and belt frayed, about to break. Removed and replaced rollers , idler pulley, belt with repair kit 4392067. Tested dryer. Dryer functions normally with no abnormal noises."

Removed and replaced right side refrigerator door w11758577 on WRFF3536SZ00. Tested door; opens and closes fine. Customer approves. Refrigerator door is working as intended. No leaks detected in time of service.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I installed two screws, two studs, and the handle to the unit door. The customer advised that the unit is not heating. I opened the unit door and found the rinse aid dispenser empty. I placed the unit in diagnostics, showing no error codes and tested. While testing and having the outer door panel removed, I tested voltage to the element at the control and found 121V. I retested and gained access to the junction box where i tested amp draw to the components and found the element getting 7-9amps as designed. I retested one more time and when I opened the unit door, steam came out of the unit. I advised the customer that the unit is operating as designed and explained my testings and findings. Also found out the customer has a water softener system, so I explained how the softener can effect the operations of the unit and made recommendations for use and care, as well as detergent and rinse aid use. Unit is operating as designed and no water leaks observed during service, job completed. W11685315, W10826179 (2X), W11157086"

"Arrived on site to inspect dishwasher KDTM405PPS1 upper rack wheels not functioning properly. Upon further inspection, I found the upper rack right front wheel was not seated properly in the track. I pulled the rack out and opened the right rack stop and corrected the issue by placing the rack wheel in the track and closing the stop. Tested the rack operations, and it is operating as designed. I placed the unit in diagnostics, showing no error codes and tested. The unit is operating as designed, and no water leaks were observed during service, job completed."

Arrived on site for moisture on middle divider and concerns for frost in freezer. Let customer know frost or ice crystals will show in black paint normal due to design. Per customer multiple times moisture on middle divider at time of visit no moisture called tech support to document checked temp readings on divider ranging from 90 to 88 from top to middle bottom section reading 74 per tech support next time moisture appears customer will need to take pictures so we can document issue. Case#21812805

"Refrigerator KRMF706EBS05: Removed and replaced high voltage board wpw1067533, user interface panel w11577100, and deli user interface wpw1076976 Icebox fan w10846539, and refrigerator are running as intended. No leaks detected at times of service."

"Arrived on site for no water. Diagnosed frozen water line,defrosted line ran water dispenser passed,changed temp settings on ui tested dispenser unit working as designed."

"Arrived on site. Found broken center rail,installed new rail items freezing in fresh food,replaced damper control found cold air migrating around housing with damper door closed added sealer around gaps. Wpw10326469,212643,wpw105494329; used 1 212643 (Perpagum) from stock"

"WED5600SQ0 Arrived on site for a dryer, not heating. On . verified no heat . Further inspection I found the heating element has failed as well as the hi limit tstat. I replaced the element, and hi limit tstat. I tested the product is working as its designed. I also tested the ventilation to clients' homes, and it's in good condition ."

"Arrived on site to inspect dishwasher WDT750SAKZ0 door 'flying open.' Upon further inspection, I found a tension spring from one of the hinges sitting on the countertop. When I opened the unit door, there was no resistance, and it flew open until I caught it from hitting the floor. I pulled the unit out and found the left hinge was missing the spring. I inspected the right hinge, and it's in good shape. I removed and replaced the left hinge assembly and tested operations. The unit is operating as designed, and no water leaks were observed during service, job completed. W11766666"

"Arrived on site to inspect dryer WED5620HW2 noises. Upon further inspection, the tenant had a large load in the unit and when we tested the unit, it immediately began to make a loud rattling/vibrating noise equivalent to the blower wheel being damaged and off balanced. I gained access to the blower wheel and exhaust tubing and found the wheel was cracked. I removed and replaced the blower wheel and secured the exhaust tubing to the rear bulkhead. I reassembled the unit and retested, and the unit is operating as designed. I demonstrated the units operations for the tenant and explained my findings and repairs. No lint observed during service, job completed. W11113654 (4X), WP697772"

"Refrigerator WRQA59CNKZ: Removed and replaced ice maker w11455232, fill tube w11677731 and water inlet valve W11766865. Tested ice maker; it cycled and the tray filled with water. Refrigerator is working as intended. No leaks detected at times of service."

"Arrived on site for dishwasher KDTE104ESS3 with issue of detergent dispenser door is broken. Upon arrival, inspected unit. Found sliding door on dispenser has fallen off. I replaced dispenser W10861000. Unit is operating as designed. No leaks present. Job complete"

Arrived on site to look at model NTW4516FW4 for complaint of unit not working properly. Found customer opened the lid and never restarted. Unit passed all diagnostic tests and is working as designed.

"Electric range model WFES3030RZ0: Removed and replaced oven sensor WPW10833885, convection motor W11527111, and control board w11757145 Tested cooktop and all burners. Tested oven functions; it heats properly and is working as intended."

"arrived on site to replace outer glass that per the customer in the middle of the night they heard a loud pop and found the glass cracking on the outer door, pictures were sent to techline per tradecare. Techline did not deem this cosmetic, techline forwarded files to tradecare, per tradecare if customer heard a loud pop and then found the glass starting to crack on outer door this is not cosmetic, case # 21646025. Parts used WPW10634271, both screws WPW10200660. Door is functioning properly. No gas leaks detected at time of service. Job complete"

Arrived on site for dryer WGD5605MC1 with issue of noise and burning smell. Upon arrival ran diagnostics and there are no saved error codes. Found noise is from exhaust pipe. Ran vent test and failed. Found unit retaining heat and not able to vent causing the smell. I disconnected the vent hose and vent test now passes. Unit is operating as designed. Advised customer to have vent cleaned. Job complete

"Arrived on site for washer running all the time customer had to unplug. Before that clothes would come out very wet and it stops finishing the cycle. Unit was unplugged and did start drain at start up. Found f2e1, f1e1, f8e1, f3e1. Will need new control. Removed cam and found black oil coming from gearcase. Will need gearcase, actuator, splutch, belt, capacitor and washplate and it is not coming off. Office will submit for authorization. Please change contact number 512-644-0060; ordrng 1 W11608056 (Control) and 1 W11744752 (Washplate) and 1 W11454372 (Gearcase) and 1 Autho (Autho)"

"Arrived on site for refrigerator WRF560SEYM04 with issue of right side door came off hinge. Upon arrival, inspected unit. Found bottom of door where hinge mounts has failed. Need to replace door. Ordering right side door, gasket, hinge and nameplate. Office to reschedule ; ordrng 1 LW10413519 (Right door) and 1 W11417064 (Hinge) and 1 W11178521 (Nameplate) and 1 WPW10460580 (Gasket)"

"Arrived on site for washer WTW5010LW0 with issue of making a grinding noise. Upon arrival ran, I test unit and get a grinding/ rubbing noise during spin. Need to replace gearcase. During disassembly I could not remove gearcase from basket. There appears to be lots of wear between gearcase shaft and basket. After many attempts cannot separate. I used penetrating oil and nothing is working. Need to do complete rebuild. Ordering tub, basket, tub filter, and screw. Will need to weigh for 2 hours. Office to reschedule ; ordrng 1 W11568797 (Tub filter) and 1 WP8533928 (Filter screw) and 1 W11219115 (Tub) and 1 W11513244 (Basket) and 1 2hourweigh (2 hour weigh)"

"Arrived on site for washer MVW4505MW2 with issue of fills and drains continuously.. upon arrival, ran diagnostics and get error codes F8-E1 long fill. Found drain hose on floor drain. Raised hose to corrected height standpipe. Test unit and is operating as designed . No leaks present . Job complete"

"Arrived on site for dishwasher WDT730HAMZ1 with issue of not operating. Upon arrival ran, test unit and every time as soon as unit is plugged in, the breaker tripps. Found exposed wire in dishwasher junction box during installation. I corrected issue. Test unit by running a normal cycle. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site for SAFTEY with range WFG320M0MS0 with issue of gas smell during bake preheat. Upon arrival ran, inspected unit. Found air shutter is wide open. I adjusted shutter to correct position. Test unit and is operating as designed. No gas leaks present. Contacted SAFTEY and spoke with Amanda. I explained issue and what was done. MfrRef # 21579975. Notes were documented . Job complete"

"Arrived on site for washer WFW6620HC2 with issue of water leaking from torn door seal. Upon arrival, inspected unit. Found a tear in the bellow. Need to replace bellow. I replaced bellow W11314648. Test unit and is operating as designed. No leaks present. Job complete"

Arrived on site for an oven WOES3030LS01 with a damaged door. I verified the inner glass was broken. I cleaned up the broken glass and replaced the inner glass wpw10618107. Unit is operating as designed now.

Arrived on site for a cooktop WCGK7536PS01 with burner issues. Found the burners were too high so I adjusted all the burners. Unit is simmering as designed. No leaks detected while on site.

Arrived on site for a refrigerator GI6SARXXF06 bridging ice. I found the ice was bridged on the whole tray. Possibly due to a bad valve. I raised the front of the refrigerator while I was on site. Also found the right gasket is torn. I'm ordering a W10830055 gasket and bringing back the existing parts. No leaks detected while on site. ; ordrng 1 W10830055 (Gasket)

"Arrived on site for LR burner not igniting. Upon arrival, found ignition stem is faulty. Proceeded to replace W11590060 LR orfice holder. Tested unit and now unit is functioning as designed"

Arrived on site for unit making abnormal noise when tumbling. Proceeded to remove front cover and found metal debris in between the front panel and drum felt. Presented to customer and removed debris. Tested unit and now unit is functioning as designed. No parts needed.

"Arrived on site for upper oven Bake igniter not working. Upon arrival, ran test cycle for upper oven Bake and found igniter not glowing. Proceeded to replace W11596211 igniter. Tested unit and now unit is functioning as designed"

"Arrived on site to look at model MEDB835DC4 for customer complaint of loud noise. Found issue with the idler seized, I used repair kit part number 4392067 to resolve noise issue, unit tested good."

"Arrived on site to look at model WRMF3636RV00 for customer complaint of ice issue. I found ice getting hung up on bail arm, I adjusted bail arm, unit tested good. No parts needed at this time."

Arrived on site to install previously diagnosed and ordered parts per previous technician. I installed the FC door and the plug and button plug. I will need to order one more button plug WPW10520304. Office to schedule return service WP2212648 LW10668769 WPW10520304; ordrng 1 WPW10520304 (Button plug)

"Arrived on site to inspect refrigerator making loud noises during operation, upon further inspection I was able to determine that the noise was caused by vibration by the front panel of the dog house compartment. I installed some foam from my truck stock to dampen the vibration. The refrigerator is no longer making noise. No water leaks observed during service."

"Arrived on site for refrigerator WRB322DMBM05 frosting up and light not working. Inspected unit and found gasket worn on bottom left side, That is allowing warm air migration and frost to build up inside freezer. The frost is what is leading to the FC light switch getting stuck in closed position and not allowing light to turn on. Ordering gasket. Office to reschedule ; ordrng 1 W10443316 (Freezer gasket)"

Arrived onsite for dishwasher KDTM404KPS0 beeping and not starting a cycle. Found stored error was for float switch. Checked tray and found dry but previous sign of water that had dried. Customer has used unit since incident successfully 3 times. No current signs of water. Ran unit and did not see any signs of a leak. Customer will monitor.

Apartment 2210. Arrived onsite for dryer WED5620HW2 not heating. On arrival found apartment has no power. Advised management that power would need to be restored to test unit. Maintenance will need to call back in when power is restored.

Arrived onsite for washer WTW4955HW3 leaving stains on clothes. Found issue is intermittent and usually when Mr uses the machine. Found that cycle selections are not being used correctly. Customer is using hot water on colored clothes and running full size cycles using only quick wash. When Mrs utilizes selections there are no issues. Explained use and care with customer. Unit is functioning properly. Job complete.

"Arrived onsite for range WFES3030RS0 not powering on. On arrival found breaker tripped. Spoke to customer and found that is is the second time this has happened and both while not using the unit (overnight). Called techline for repeat issue. Spoke to Derrick SN# 21816985. Once breaker was flipped back, it ran and cycled without issue for over 40 min. Tech referenced Service pointer w11525530 for nuisance tripping. The customer, along with the builder, will need to reach out to break or manufacturer for updated breaker type with higher tolerance. Gave customer contact info for breaker manufacturer. Job complete"

Arrived on site for dishwasher not working. Since last repair they used it twice but it never dried. On third time it started flashing and no longer turns on. Found clean light flashing 7 blinks. This indicates a heater problem. Removed from counter. Checked heater and it was good. Followed wiring and found bl/rd wire was not connected to thermal switch. Properly connected and ran automatic test. All working fine. Heating properly. Call complete. No leaks. No parts.

"Arrived on site for washer making noise during spin, clothes are wrinkled, soap still in unit. No errors showing. Diagnostics passed again. Ran unit with clothes. All normal sounds. Ran with clothes and waited through a cycle. Rinse happened during spin.. it just put water on the clothes while it was spinning. It never filled and agitated during spin. Called tech line. This is designed of washer. It has spray rinse. Advised to use less soap. Run a washer cleaner. Is soap is left then it may be in the clothes. Case 21815117."

Arrived on site with parts ordered for F5e1. Removed door panell replaced door switch and strike. Replaced retainer. Ran authomaticntest cycle and found unit did not have voltage. Removed from wall and found plug not pushed in all the way. Reset plug and ran automatic test cycle. All working normally. No leaks. Call complete. WPW10653840

Arrived on site for dryer making noise. Removed front panel. Found black dusting from the support wheel and pulley wheel. Replaced support wheels and pulley. Verified operation. Call complete 12001541

Arrived on site for a washer WTW4816FW3 not cycling. Found an F3E1 error code. Customer said it starts but will drain and not complete the cycle. I replaced the control w11603810 and calibrated the unit. Ran a full factory cycle with no errors. No leaks detected while on site.

"MMV6190FZ2 Arrived on site for a otr microwave, making nosies and light issues. On arrival, I verified the nosies, but also, the door switches are going out . The client said sometimes the interior light turns off and the microwave doesn't work. I ordered the door switches, transformer, and the control board. Office, please reschedule the client for next available date. Returning parts will be needed.; ordrng 1 W11361144 (Control board) and 2 W11197766 (Door switches)s and 1 W11371718 (Transformer)"

Arrived onsite for unit not washing dishes. I found a F4E3 wash motor failure and confirmed no spraying is occurring. I replaced the W11025157 PUMP AND MOTOR and tested unit while observing for leaks. No leaks present and unit is operating as designed. Call complete.

Arrived onsite for washer notmdraining or spinning. I found the unit locked out. After getting the door opened i found 2 bra pads sitting in the basket with water. I removed the front panel and drained the water. I found 2 more bra pads stuck in the drain filter. Cleaned out filter and tested unit. Unit operates as designed and I advised the customer to use the mesh bags for any bra pads. Customer understands. Call complete. No parts isntalled. Checked top hose to ensure none got tucked up and nothing present.

Arrived onsite for oven not getting hot enough. I confirmed the unit was averaging at 333 degrees. I gave the customer a option of either 15 or 20 positive offset. Customer wanted 20 and I tested the unit and found it averaging at 360 now. Customer staisfied. Call complete. Showed customer how to calibrate.

Arrived onsite for faucet switch broken. I found the faucet switch not actuating and broken. I replaced the W11569112 FAUCET DISPENSER AND W11550898 BEZEL and unit now dispenses from faucet. I advised customer that their water hose is leaking from the cremp and will need a new one as it is slowly dripping water. Call complete.

"Arrived on site to test unit for not latching properly, tested unit found a constant clicking from the latch, latch provided was not correct, ordering correct part and reschedule for 12/11; ordrng 1 W11670519 (Latch)"

"Arrived on site to diagnose customers concern regarding damaged range grates. Inspected the unit and found multiple grates with visible damage, including discoloration and surface deterioration consistent with harsh cleaning chemicals or abrasive cleaning methods. Retrieved the replacement grates from the truck however upon inspection, one of the new grates had a noticeable chip and could not be installed. Advised customer of findings. Ordering a new set of grates Office will contact the customer to reschedule once parts arrive.; ordrng 1 W11603169 (Grates)"

"Arrived on site to test unit for gas leak, tested unit found leak coming from regulator tightened regulator and tested with bubble solution, found no more leaks called safety to document case number 21761997, no leaks detected job complete no parts installed"

"Arrived on site with parts ordered. Unit was defrosted and unplugged. Removed all parts off door. Replaced left door, user interface, main control, seperate, and plate. Reassembled and verified operation. Allow 24 hours to cool. Call complete."

Arrived on site for dishwasher door not working. Also door doesnt close properly. Automatic opener stuck open. Entered diagnostics and found f5e1. Removed door latch and skipped through automatic test to step 8 for the automatic door opener. It did close. Found door get hung up because the tile is not all the way under the dishwasher. Right leg had fallen off tile. Put back on tile and door closes properly. Advised customer a shim behind the tile may be needed. Ran automatic test cycle. All components working. Call complete

"Arrived on site for oven not holding temperature. Removed from wall. Checked sensor at 1.1k. Verified elements are good and not shorted. Bake elements pulls 12 amps, broil elements pulls 16. All working as designed. Verified oven does hit temperature and turns bake element back on. Advised customer to wait 10 min after preheat. Call complete . 162.36 Auth code: MLU34L"

"Arrived on site to inspect washer WTW4816FW3 drain pump constantly on. Upon further inspection, I plugged the unit in, and immediately, the drain pump turned on. I placed the unit in diagnostics showing error code F3E2-pressure sensor fault. I verified the model and serial numbers to the numbers in the service pointer W11766193. I gained access to the main control and removed and replaced the control. I calibrated the unit and tested it in diagnostics. The unit is operating as designed, and no watewere observed during service, job completed. W11603810"

"WTW4855HW3: Wash plate or agitator does not come with new bolt. cannot install new gearcase or wash plate or agitator because grommet from old agitator is missing and will not seat properly. The washer will not fit down into the hole where the grommet goes; have to order bolt, For the washing machine, we'll install gearcase and agitator, On return visit, no leak detected at time of service.; ordrng 1 W11223765 (Wash plate bolt)"

"Model WFW4720RW0. Customer reported door not closing properly, eventually flashing the F5E2 fault code (door lock issue). Verified fault. Removed and replaced door latch W11733849 and door strike W11316914. Washed machine several times; door locks properly. Washer working as intended, no leaks detected at times of service."

"WTW4816FW3. Called techline and documented issue with washer. Checked outlet and voltage 117vac; polarity is good and ground was not open or shorted. Techline is sending up to engineering. Techline said to replace board with new one. Installed new control board W11603810 and harness w11652038. recalibrated unit, and ran auto test. Washer is working as intended. No leaks detected time of service. Case# 21795913."

"Arrived on site to inspect ice machine model KUIX535HPS02 not producing ice. upon further inspection, I placed the unit into diagnostics and tested all functions and found there was no water flow into the reservoir. I removed the filter and tested again and found the water flow to be restored. The filter was restricting the flow. The customer provided a new filter. I installed the new filter and tested the unit and it is now operating as designed. No water leaks observed during service."

Arrived on site for a refrigerator JBSFS48NMX00 with a damaged door. Found both doors are separating due to an installation issue. I called techline and they couldn't find the part number for the outer door. Both inner and outer doors will need to be replaced. I advised the customer to call trade care per techlines advice. I attached pictures of the damage. Case #21793558.

Arrived on site for washer stuck in drain mode . Ran diagnostics got pressure sensor error code . Replaced control. Ran calibration and diagnostics test wash. All checked normal. No water leaks detected at time of service. Job complete

Arrived on site to install ordered parts on a dishwasher WDT970SAHZ0. I installed the rack w10728863 and brackets wp8269145. Unit is operating as designed now. No leaks detected while on site.

"Refrigerator WRFF3736SW00. Customer stated that the ice maker in the refrigerator section was not making ice. Found F8E1 and F8E2 fault codes, indicating icebox thermistor failure and ice maker thermistor failure. Will need to replace icemaker. When icemaker arrives, no leaks detected the time of service.; O-emld tckt"

"Verified model WDT970SAKZ0. Customer reported dishwasher not draining; unit would just hum. Checked drain pumpno obstructions found. Drain pump motor was burnt out. Removed and replaced drain pump w11412291. Unit filled, washed, and drained properly; dishwasher working as intended. No leaks detected to henomsaurus. NO WATER LEAKS OBSERVED DURING SERVICE."

"MVW6200KW1. Customer stated water was barely coming in, just a drizzle. Ran diagnostics and found F8E1 fault code (long fill). Removed and replaced water valve assembly W11396714. Tested: washing machine water coming in at normal pressure. Noticed hot water was shut off. Advised customer: if using only cold water, select tap cold; otherwise, it will call for hot and fault out if not available. Washing machine working as intended. No leaks at time of service."

Arrived on site for otr microwave not heating . Interlocks checked normal. Replaced mag and dioed . Unit is now heating properly . No other issues found . Job complete

"Arrived on site for refrigerator model ASI2575GRW11 not cooling properly. Customer advised unit worked great since last repair but upper freezer and refrigerator sections suddenly stopped cooling; bottom freezer still works. Found evidence of a defrost issue in freezer. Removed evaporator cover, checked defrost thermistor resistance at 20.9 ohms (3 degrees Fahrenheit)within range for heater. Defrosted unit manually, replaced defrost thermistor WPW10384183 and control board W11546690. Tested unit; operating as designed with no leaks present during service. Call complete. WPW10384183, W11546690"

"Arrived on site for no cool. Unit running warm in freezer compartment, gained access to compressor,compressor running no heat of discharge tube diagnosed a sealed system failure ordering a new evaporator and compressor; ordrng 1 W11536253 (Evaporator) and 1 W10233960 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"

"Arrived on site to install previously diagnosed parts on an electric dryer model RED4516FW0. Inspected unit and work area. I replaced the operating thermostat WP3387134 and thermal cut off W10900067 and tested the unit. I found the unit tumble, heat, and fluctuate between a 169?F and a 122?F, averaging a temperature of a 146?F. The unit is working and operating as designed. Call complete."

"Arrived on site for customer complaint of unit leaking, found loose hose connection at hot water valve. I tightend hose connection and tested valves, unit tested good, no leaks after repair."

"Arrived on site for dryer making loud rattling noise . Found screws holding motor mount plate loose , could turn one on them with fingers . Tightened down screw. Unit is now sounding good normal. No lint build up detected at time of service. Job complete"

Arrived on site for dryer making noise . Found blower wheel cracked. Replaced blower wheel . Unit is now operating normally . No lint build up at time of service . Job complete

"Arrived on site for auger motor issues. Test motor after depressing paddle motor would constantly running,replaced the ui and main control powered unit on tested ice dispenser unit working as designed. W11518204,w11449482"

"Arrived on site for washer WTW5100HC2 with issues of dented cabinet and sometimes leaks water. Upon arrival , customer states that the water occasionally leaks from the standpipe and showed the dents and dings on cabinet. I contacted claims and am told that these accidental damages are covered under the 3rd party warranty . I test and inspected entire unit. Unit fills and washes correctly. There are no leaks coming from unit. When Inspecting hoses found all lower components covered in thick, greasy , stick substance. Unit is going to need to be completely rebuilt. Ordering gearcase, wash plate , Cabinet, shield, belt, cam, actuator, motor, capacitor, spanner nut, leveling feet, and 2 hour weigh time. Office to reschedule ; ordrng 1 W10676681 (Cabinet) and 1 W11213957 (Leveling feet) and 1 W10752283 (Wash plate) and 1 W11449840 (Gearcase) and 1 W11551646 (Spanner nut) and 1 W11026785 (Motor) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W11395618 (Capacitor) and 1 2hourweigh (2 hour weigh)"

"Arrived on site for freezer not cooling. On arrival, confirmed issue and found unit of fifty degrees.But upon further inspection found no leaks in the system or uv dye, anywhere. I pulled a vacuum and waited thirty minutes to see if unit had a leak and could not verify any leak, then recharge system with fifty grams of r six hundred and waited until the coil was completely frosted over and found temperatures drop between fifty and sixty degrees within fifteen minutes of running. Informed customers will allow twenty four hours to unit to stabilize temps.Call complete."

Arrived to 3102 for not dispensing ice. Ice container full tested ice dispenser motor running no ice dispensing removed container found defective coupling on container ordering new container. Rescheduling for 12/9; ordrng 1 W11347840 (Ice cont) and 1 WP2220458 (Coupling) and 1 W11573761 (Chute)

"Arrived on site for washing machine, making a loud grinding noise. On arrival confirmed issue and found f7e1 & f7e5 in diagnostic. I found oil leaking from gear case and had ruined actuator cam capacitor belt. I also couldn't remove the wash plate. I ended up installingnW11449840 gearcase, w10902814 washplate, wpw10006384 belt, w11481722 actuator, w10721967 cam, w11395518 cap. Alright, tested washington crown.No leaks and unit working as a designed call complete"

"Arrived on site. Talked to contactor unable to enter unit due to safety and inspections contractor requested door be left,left door for customer w11178521,lw10648583"

"Arrived on site for dryer, not heating properly at all. On arrival, I found the high limit cutoff, broken, element coils were starting to sag, and the event hose was kink, causing an air blockage. I replaced 279838 element 279816 highlimit cutoff kit and adjust the dryer to fix hose and found it working as designed call complete."

"Arrived on site for refrigerator not showing correct Temp display. On arrival, found unit had been set to celsius and not fahrenheit, causing unit not to cool properly. After adjusting settings, I found water dispenser and rest of refrigerator working as designed with no issues or leaks call, complete."

"Arrived on site for dishwasher, not draining water at the end of a cycle. On arrival, confirmed issue and found the propeller from the drain motor broken off Add the drain hose, not properly raised under the sink. I adjusted hose and installed new pump w 10876537 and found dishwasher working as designed with no leaks call complete."