We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78745
Joe Z
Job Details: 02/10/2023
Arrived onsite to install previously ordered part replaced lid strike. Ran diagnostics and there are no saved error codes. Ran automatic test cycle. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78746
Luis
Job Details: 02/10/2023
Arrived on site for no water. Diagnosed a frozen water tank due to air leaking between fan scroll and air tower added sealer to gaps ran icemaker test passed ran fill test passed tested water dispenser unit working as designed after repair. ; used 1 212643 (Sealer) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78130
Andrew
Job Details: 02/10/2023
Arrived on site to test unit for no heat. Found element was bad. Also found element only receiving 68vac. Replaced element and control. Found no damage to harness. Unit completed diagnostic cycle with no issues. No leaks detected. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near New Braunfels, TX 78130
Andrew
Job Details: 02/10/2023
Arrived on site to test unit for flames not adjusting. Adjusted flame to recommendation. Customer satisfied with improvement. No leaks detected. Job complete.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near San Marcos, TX 78666
Andrew
Job Details: 02/10/2023
Arrived on site to test unit for not drying properly. Found no stored error codes. Ran ventilation test and unit failed. Advised customer to download app and connect unit to WiFi. Also advised to have maintenance check vent leading to exterior as air flow is being restricted preventing unit from working as designed. Job complete.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near San Marcos, TX 78666
Andrew
Job Details: 02/10/2023
Arrived on site to test unit for not washing. Found cold valve at wall was shut off. Opened cold valve and unit completed diagnostics with no issues. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Luling, TX 78648
Andrey
Job Details: 02/10/2023
"Arrived on site to test unit for no ice production, tested unit found ice maker stuck in harvest, tried to reset to home position but it would not move, replaced ice maker and rand service test 120, completed harvest, ran test 97 water filled to desired amount, temps are good on the 6 hour average, advised customer to give 24 hours to see any ice production, unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78748
Scott
Job Details: 02/10/2023
"Arrived on site replaced cap, cam ,belt, guard and screws . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service . Job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Austin, TX 78731
Vincent
Job Details: 02/10/2023
"Arrived on site to install new tub and pump, inspected tub to make sure no dents and no cracks where present. Transferred all components from old tub to new one and used new sump and motor. I then tested unit to make sure no leaks where present. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Canyon Lake, TX 78132
Andrew
Job Details: 02/10/2023
"Arrived on site to test unit for lid locked and unable to remove clothes. Manually opened door and removed clothing, engaged drain pump in diagnostics to remove standing water in basket. Found drain pump engaging but not draining. Recommend replacing pump. ordering part needed. Recommend A.M. appointment. Customer requesting AH only.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Austin, TX 78739
Kevin
Job Details: 02/10/2023
"Arrived on site and found this call should have been for a washer, dryer is on a separate ticket. Customer is experiencing towels and sheets torn, she is still concerned about control panel surface but is aware cosmetic issues She is also experiencing very intermittent squeaking. Attempted to remove wash plate and it is seized. Inspected lower assembly and didnt find any issues. Will bring back washplate.and all drive components ; ordrng 1 W10902814 (Wash plate) and 1 W11449840 (Gearcase) and 1 W10721967 (Cam kit) and 1 W11239857 (Belt)"
We serviced a
GE REFRIGERATOR
Model GSH25JFTEBB
Near Georgetown, TX 78626
Gerry C
Job Details: 02/10/2023
"Arrived to inspect cooling issue within RC. I found the evaporator was frozen again, but less than prior due to the replacement control. The issue was multi-part and the door closers on both doors were worn away, causing a loss of door closer action and any slight movement of the unit or opposite door could cause inadvertent slight opening. Office to order parts and schedule service with the customer. ; ordrng 2 WR02X11743 (Lower Door Cams)s and 1 WR02X11478 (FC Door Cam) and 1 WR02X11479 (RC Door Cam)"
We serviced a
WHIRLPOOL OVEN
Model JJW2830IL00
Near Georgetown, TX 78633
Lou
Job Details: 02/10/2023
"Arrived on site to inspect wall oven lost communication. Upon further inspection, I found the display showing error code F6E9-appliance manager lost communication (lower oven). I placed the unit in diagnostics and checked for other error codes and found F1E1-internal oven appliance manager error. I cleared the codes and attempted to test the unit and found the upper oven control responding but the lower oven control failed. Following the tech sheet for the error codes, I am ordering both appliance managers. ordrng 1 W11448962 (ACU) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Niederwald, TX 78640
Andrey
Job Details: 02/10/2023
"Arrived on site to replace previously diagnosed harness, motor, control UI,control and diffuser, replaced harness,diffuser and UI, control was not correct in the box and applied perma gum around fan scroll but fan blade is still making a loud vibration noise, also customer stated that filter head is leaking, inspected and it will need to be replaced, ordering filter head, correct control, evaporator motor, fan blade and scroll, customer would want this repair done asap, office to reschedule ; ordrng 1 WP2169142 (Blade fan) and 1 W10251462 (Fan scroll) and 1 WP2315549 (Evap motor) and 1 W11567495 (Control)"
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Leander, TX 78641
Kimo
Job Details: 02/10/2023
Arrived on site for a range that makes a loud noise when all burners are on. Upon inspection I found that the unit sounds like a flame thrower there was some orange flame among the blue. This may be because of a draft in the house due to it still being under construction. But I am still cording a conversation kit. Office to reschedule. ; ordrng 1 W11428599 (CNVRSN-KIT)
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Austin, TX 78754
Paul
Job Details: 02/10/2023
Arrived onsite for a dryer to replace the previous diagnosed parts. I disassembled the dryer and upon trying to install the rear bulkhead in the new cabinet I found that the mounting holes were in the wrong place. I also found that all the motor mounting holes and slots were not punched in the new cabinet. I tried to straighten out the old cabinet but the motor mount holes were completely stripped out and the plate could not be secured properly. The cabinet will have to be ordered again. Ordering 8533643 CABINET ASSEMBLY - WHITE and 4 EA. W11025920 FEET-LVLNG. Office to RS.; ordrng 1 8533643 (CABINET ASSEMBLY - WHITE) and 4 W11025920 (FEET-LVLNG)s
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Austin, TX 78737
Kevin
Job Details: 02/10/2023
"Arrived on site and inspected water and found no power showing on display. Replaced drain pump, then replaced control board with original control panel connected new control board would not show a status light. After replacing control panel Status light is now showing and washer will enter a diagnostic cycle but now the lid latch is not working and will need to be replaced. 7735709384; ordrng 1 W11394572 (Latch) and 1 W11569161 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ2
Near Uhland, TX 78640
Andrey
Job Details: 02/10/2023
"Arrived on site to test unit for program issues, tested unit found unit will not allow you to select wash until dryer is selected, called tech line and explained the issue, per tech line software is malfunctioning and the UI will need to be replaced, ordering part, office to reschedule ; ordrng 1 W11475812 (user interface)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Leander, TX 78641
Kimo
Job Details: 02/10/2023
Arrived onsite for a refrigerator that is in the garage and is freezing up in the freezer section. Upon inspection after removing the ice I found that the thermistor and the heating element was unplugged I corrected this. The customer brought to my attention that the rc door was not closing properly I adjusted the door as best as I could and sealed some off the gas the I found in the chassis. But the customer decided that theyd feel better if the door was replaced. I ordered the door. Office to reschedule. ; ordrng 1 LW10803941 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Austin, TX 78744
Joe Z
Job Details: 02/10/2023
Arrived onsite for doors not aligned. Contacted techline and tech recommended only adding shims and gave part number to rear of unit to level cabinet. Tech said this is the only thing to do. Since the gaskets have a perfect seal anything else will be cosmetic and unit is out of cosmetic warranty. Tech gave SR# 7735707706. Office to reschedule ; ordrng 1 4387828A (Refrigerator shims)
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6LS0
Near Georgetown, TX 78633
Lou
Job Details: 02/10/2023
"Arrived on site to inspect venthood noises. Upon further inspection, the customer had the unit turned on and advised that when they turn it off is when they hear the noise which sounds like a vibrating noise. I turned the unit off and did not hear any unusual noises. I removed the filters and removed the side vent from the blower to expose the blower wheel. I found no broken blades on the wheel. I turned the wheel by hand and could hear a faint chiming noise that the customer described but wasnt as loud as it normally gets. I turned the fan on and allowed it run some more and when I turned it off I did not hear the noise. I adjusted the blower wheel and retested by turning the wheel by hand and could still hear the noise. I found no debris inside the blower housing and the wheel is not rubbing on anything. I turned the wheel by hand one more time and tried to pinpoint the noise and it sounds like, its coming from the motor. I am ordering a blower and office to schedule return service due to the availability of the part. ; ordrng 1 W11351717 (Blower)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Lacy Lakeview, TX 76705
Jonathan M
Job Details: 02/10/2023
Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that the unit is intermittently leaking from the front left corner of her washer and that its not a lot of water but she is concerned since the unit is still under warranty and its a brand new washer. I did confirm the customers complaint and checked underneath the unit. Could not find any water residue anywhere around the unit except for at the top left-hand corner at the fabric softener dispenser. Ran the unit through an auto test in the unit ran as designed with no water leaks present. Did find the customer was within the range of the service pointer to replace the tub ring due to this issue. Ordering the tub ring and the office will need to contact the customer to reschedule due to an out of stock and PSP item. ; ordrng 1 W11590590 (Tub ring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78739
Scott
Job Details: 02/10/2023
Arrived on site for rattling noise in fridge . Ran test and found ice box fan is making a lot of noise . Found freezer evap covered in ice . Ran heater test and not heating . Ran resistance and continuity on heater harness and found its failed . Getting voltage at molex connector and heater passed resistance. Ordering harness . . No water leaks detected at time of service.; ordrng 1 W11614809 (Heater harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78130
Andrew
Job Details: 02/10/2023
"Arrived on site to test unit for acting erratic. Found UI not responding, RC and FC light out. Disconnected pantry UI and power was restored to UI and lights turned on. Recommend replacing pantry UI, UI harness, bad LED modules, RC evap harness w/ motor, drip pan and control. Ordering inverter and LED control as a precautionary. Needing autho and 2hrs on return visit. Office to reschedule. ; ordrng 1 W11457241 (Drip pan) and 2 W11462342 (RC module)s and 1 W10695459 (FC module) and 1 WPW10769076 (Pantry UI) and 1 WPW10675033 (Control) and 1 W11170612 (UI harness) and 1 W11087200 (Inverter) and 1 W10804160 (LED Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Austin, TX 78753
Paul
Job Details: 02/10/2023
"Arrived onsite for a washer that is not draining. I checked stored error codes and found an F9E1, F8E1, & F7E1. I found the inlet hoses reversed and corrected them. I found 13VAC at the drain pump and the drain pump showing 18.9 ohms. I tested voltage out of the control at J10-2 and J10-6 and had 121VAC. I tested resistance thru the harness at the control to the pump and found the harness open. I could not see a break in the harness. The harness will need to be replaced. Returning with the control and the actuator also because of the F7E1 error. Ordering W11591637 lower harness, W11481722 actuator, & W11621183 control. Office to RS.; ordrng 1 W11591637 (Lower harness) and 1 W11481722 (Actuator) and 1 W11621183 (Control)"
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS20
Near Georgetown, TX 78633
Lou
Job Details: 02/10/2023
"Drives on site to inspect wall oven error codes. Upon further inspection, I tested the oven and approximately one minute into testing, the oven turned off and error code F8E0 appeared on the display. I cleared the code and cycled power to the unit and retested and it occurred again. I disconnected the harness molex connector for the sensor at the control and the cooling fan turned on, but struggled to come on. I reconnected the harness and retested and the cooling fan continued to operate properly. I advised my customer of my findings and am ordering the cooling fan and will return with all prescreened parts. Office to schedule return service due to the availability of parts.; ordrng 1 W11598119 (Blower)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Niederwald, TX 78640
Leonardo
Job Details: 02/10/2023
Arrived on site to test unit for console not responding. Test unit and found when you do special cooking the start button doesnt respond. Will order new console office to reschedule ; ordrng 1 W11297728 (Console)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near San Marcos, TX 78666
Andrew
Job Details: 02/10/2023
Arrived on site to test unit for doors scratched. Took pics of both doors. Recommend replacing both doors and handles. Office to reschedule. ; ordrng 1 LW10912126 (RC door- black) and 1 LW11108866 (FC door-black) and 1 W10210943A (FC handle-black) and 1 W10210943A (RC handle-black)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Austin, TX 78737
Leonardo
Job Details: 02/09/2023
Arrived on site to replace heating element due to service pointer. Replaced element test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Georgetown, TX 78628
Lou
Job Details: 02/09/2023
"Arrived on site to inspect washer/dryer combo unit with the dryer not operating. Upon further inspection, the customer advised that at the previous service call, the voltage was incorrect at the wall and the found the wiring incorrect. I tested voltage at the wall outlet and got 246V. Checked the L1 to Neutral and L2 to Neutral and both read 123V. I removed the control panel and inspected the timer and found the timer not getting voltage. The main control was getting 122V. I tested the fuse and it was good. I am ordering the main control, timer, dryer main control, thermostat and cutoff kit and scheduled return service. Unit left unplugged for safety. No water leaks and no lint observed during service.; ordrng 1 W11409801 (Timer) and 1 W11481725 (Main control) and 1 WPW10476828 (Dryer control board) and 1 WP3390291 (Thermostat) and 1 279769 (Cutoff)"
We serviced a
WHIRLPOOL RANGE
Model WFC310S0AS0
Near Kyle, TX 78640
Joe Z
Job Details: 02/09/2023
"Arrived onsite for NOT ABLE TO CONTROL THE HEAT. Upon arrival customer states that all burners operate,they just sometimes get too hot or dont work at all. Test unit and all burners heat. Customer wants to go ahead and have all burners repaired correctly. Need to replace infinity switches for all 4 burners. Ordering all 4 infinity switches. Office to reschedule . ordrng 1 WP3148952 (Infinity switch) and 1 WP3149400 (Infinity switch)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS1
Near The Hills, TX 78734
Leonardo
Job Details: 02/09/2023
Arrived on site to test unit for unit not heating. Test unit and found and high voltage. Will need to replace magnetron capacitor and diode. Found smashed magnetron will re order mag ; ordrng 1 W10818686 (Magnetron)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 02/09/2023
"Arrived on site to inspect wall oven/microwave combo unit turning off on its own. Upon further inspection, I found the unit not connected to WiFi. Customer advised they had switched providers. I assisted the customer in connecting to the WiFi and placed the unit in diagnostics. Checked for error codes and found F6E4. Cleared the code and tested the unit and the oven is operating as designed. Customer advised they popped popcorn earlier and there was a spark inside the microwave. I found the top wave guide cover burnt (photo). I inspected the magnetron and wave guide and it is good. I tested the microwave with my tester and the guide cover caught on fire. ; ordrng 1 W11261167 (Main control) and 1 W11346197 (Magnetron) and 1 W11325604 (Inverter) and 2 W10915651 (Wave cover)s and 1 CNOTE (LSO PER CUSTOMER REQUEST (KC))"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lakeway, TX 78734
Leonardo
Job Details: 02/09/2023
Arrived on site to test unit for unit leaking. Test unit and found bad bottom door seal. Ordering new seal parts are covered ; ordrng 1 W11606677 (Bottom door seal)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near New Braunfels, TX 78132
Andrew
Job Details: 02/09/2023
Arrived on site to test unit for not cooling. Found compressor has failed. Recommend replacing compressor and leaking RC evap. Needing 2hrs on return visit and SS tech. Unit is r134a. ordrng 1 W11592009 (Compressor) and 1 W10865322 (Evap) and 1 W10843121 (Non-UV) and 1 W10913906 (Access)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAS2
Near Austin, TX 78725
Kimo
Job Details: 02/09/2023
"Arrived onsite for DW that will not start the wash cycle. Upon arrival I put unit in diag mode and found code stored f6e6. Wat temp code. I check that the sensor was plugged in and that the water entering the unit was at least 85*. Upon further inspection I found that the filter was clogged, I cleaned the filter and the attempt to run a regular wash cycle and found no change. Ordering owi WPW10705575; ordrng 1 WPW10705575 (SENSOR) and 1 WP661566 (THERMOSTAT)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Round Rock, TX 78665
Vincent
Job Details: 02/09/2023
"Arrived on site for microwave, inspected unit and work area. Customers complaint was microwave light would not turn off. Tested unit with bulb that customer had and pressed the power light button off and would not shut off. Unit will need a new control to fix the issue. ; ordrng 1 W11552018 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC0
Near Austin, TX 78704
David S
Job Details: 02/09/2023
Arrived on site for dryer making a noise. Ininspcted the unit and work area. I tested the unit and found the compressor fan not really spinning and making a horrible noise. Inspected the drum and found the front drum seal is partially gone. I am ordering the compressor fan and the front seal to complete the repair. Reschedule; ordrng 1 W11193479 (Front drum seal) and 1 W11342035 (Compressor fan)
We serviced a
MAYTAG RANGE
Model MGS8800FZ0
Near Kyle, TX 78640
Joe Z
Job Details: 02/09/2023
"Arrived onsite to install previously ordered parts. Replaced screw inserts. Customer mentioned that front right burner flame is too low on high and too high on low. Tried adjusting and valve is failed. Also fromtleft orifice holder is crooked. Need to order Front left orifice holder , front right orifice holder, manifold, and both left front and right front flame spreaders. Need AUTHO. Office to reschedule ; ordrng 1 W10885072 (Manifold) and 1 W10552128 (Left front orifice holder) and 1 W10552126 (Right front orifice holder) and 2 WPW10256028 (Left/ Right front flame spreader)s and 1 Autho (Autho)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Austin, TX 78704
David S
Job Details: 02/09/2023
Arrived on site for fridge not cooling. I inspected the unit and work area. I found the fridge off at the breaker. I spoke to the customer and found out the unit will almost immediately trip the breaker. I gained access to the compressor and unplugged it. I powered the unit on and found it tripping. I replaced the control and retested I found with the compressor unplugged the unit runs. I plugged the compressor back in and when the control sends voltage to the compressor it trips the breaker. I retested the a test start device and found the same thing. I am ordering a sealed system to complete the repair. The office will reschedule.; ordrng 1 W11557425 (Compressor) and 1 W11598433 (Evaporator) and 1 Uvdryer (Uv dryer) and 1 W11504423 (Capillary Tube to Evaporator) and 1 W11504415 (Suction to evap) and 1 W11504445 (Heat loop to dryer) and 1 W11504447 (Cap tube to dryer) and 1 W11506635 (Access valve) and 1 R600 (R600) and 1 Lokring (Lokring)
We serviced a
GE REFRIGERATOR
Model GFE28GYNGFS
Near Buchanan Dam, TX 78609
Maurice R
Job Details: 02/09/2023
Arrived on site for refrigerator not dispensing ice and water. Tested the door switch at the voltage UI board at j4-4 and j4-16 120vac when door closed and 0 volts when door open. The UI has 120vac supplied to the board. Working with Susie we came to the conclusion that the harness in the door has short in it not allowing for water or ice to be called for when the lever is pushed. No water leaks detected during service ; O-emld tckt
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6LS
Near New Braunfels, TX 78130
Andrew
Job Details: 02/09/2023
Arrived on site to test unit for blower motor broken. Verified motor is needed. Parts showing out of stock. Office to reschedule. ; ordrng 1 W11351717 (Blower)
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM704KPS0
Near Austin, TX 78734
Leonardo
Job Details: 02/09/2023
Arrived on site to test unit for unit not starting. Test unit and found different error codes F7E1-F9E1-F8E2. Tried running unit and unit keeps giving not draining error when theres mo water. Will order new control board and new sump and motor. Office to reschedule ; ordrng 1 W11410061 (Control board) and 1 W11416362 (Sump and motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Killeen, TX 76549
Tyler
Job Details: 02/09/2023
"Arrived on site for refrigerator not cooling/needing ss repair. Upon arrival confirmed cooling complaint but found fc had large defrost related ice build up along evap cover. Verified thermistor values from control and found thermistor in fc failing. Rescheduled customer for 02/14/23 to complete repairs with new W11566851 control, WPW10384183 thermistor(2x). ; schdld next appmn
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Austin, TX 78749
Scott
Job Details: 02/09/2023
Arrived on site for washer not agitating and spinning . Ran diagnostics unit will start to hum immediately after powering on . Got motor fault codes . Found bad windings in motor . Ordering cap and motor . Set return for 2/14 No water leaks detected at time of service ; ordrng 1 W11454372 (Motor) and 1 W11428524 (Cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Belton, TX 76513
Tyler
Job Details: 02/09/2023
"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found temps in both compartments (rc-17/fc-40) upon further examination I found fc Evap coil dry with no traces of moister. Rc evap was frosted over. Found following results for thermistors 4.43k, 4.31k, 6.43k, 6.83k. Found rc evap cover asm/thermistor failing. Also verified water dispenser not working and frozen over. Customer will reported on following day if lines thawed and dispenser functions were restored. Rescheduled customer ; ordrng 1 W11610999 (Evap cover) and 1 W11610999 (Rc Evap Cover)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waco, TX 76710
Jonathan M
Job Details: 02/09/2023
Arrived on site for a dryer that is not heating. Inspected unit and work area. Check voltage and polarity and found proper voltage and polarity coming to the unit. I disassembled the unit and checked all heating components. Found all heating components showing continuity. Removed the motor connector off of the heater and check voltage between that and ground. Found 2 V coming from or through the centrifugal switch on the motor indicating a bad motor. Ordering the motor and blower wheel just in case and rescheduled the customer to 2/15 per their request. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)
We serviced a
JENN-AIR BUILT IN COFFEE
Model JBC7624BS
Near Driftwood, TX 78619
Luis
Job Details: 02/09/2023
"Arrived on site. Powered unit on unit not running through a operating cycle unable to dispense water called tech support ran diagnostics ordering flow meter,valve and tubing ; ordrng 1 W10661753 (Tube) and 1 W10661751 (Tube) and 1 W10661750 (Tube) and 1 W11363605 (Valve) and 1 W10661085 (Valve) and 1 W10661744 (Regulator) and 1 W10661079 (Pump) and 1 W10661084 (Flow meter)"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Austin, TX 78746
Kevin
Job Details: 02/09/2023
"Arrived on site and found right front burner is not sparking, all others work properly. Cooktop is siliconed in place, will need to bring back igniter, switch harness, and spark module to ensure repair. Customer will have cooktop made accessible.; ordrng 1 W11319687 (Spark module) and 1 W11344433 (Harness) and 1 W11580024 (Igniter)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Taylor, TX 76574
Vincent
Job Details: 02/09/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer making noises. Inspected unit and found gear oil leaking and the cam worn out and belt stretch out. I will order parts. No leaks observed during service. ; ordrng 1 W10721967 (Cam) and 1 W11611297 (Belt)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Smithville, TX 78957
Matthew
Job Details: 02/09/2023
"Arrived onsite for washer continuously going out of balance. Upon arrival inspected unit. Ran diagnostics and found stored error F3E3 inlet water temperature, F5E5 off balance load. Called tech line due to same issues. Spoke to Steve. Found this model does not have an inlet thermistor,No thermistor present. Lifted top and found tub out of round. Sent pictures to techline. Steve recommended replacing the inner basket, hub, gearcase and suspension. Provided SR#7735695363. Requesting 2 hr. Office to reschedule ; ordrng 1 W11513243 (Inner basket) and 1 W11550891 (Agitator) and 1 W11551646 (Spanner) and 1 2hr (2hr)"
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Cedar Creek, TX 78612
Matthew
Job Details: 02/09/2023
Arrived onsite for freezer ice maker not producing ice. Upon arrival inspected unit. Accessed ice maker and found stuck midway through a harvest cycle. Ran diagnostics and ice maker was not responding. Power cycled unit and tried again but not responding. Ordering ice maker. Office to reschedule.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leander, TX 78641
Gerry C
Job Details: 02/09/2023
"WTW5057LW0 Arrived to inspect noise. The customer described the issue occurring during either spin or drain functions. Within service test mode, I could not hear or recreate the issue and I inspected. I found the gear case had leaked and there was a considerable amount of oil within the motor cover. The unit will require a gear case, belt and cam. No leaks observed during service. ; ordrng 1 W11449840 (Gear Case) and 1 W11239857 (Belt)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Manor, TX 78653
Matthew
Job Details: 02/09/2023
Arrived onsite for washer leaking. Upon arrival inspected unit. Tilted unit and inspected underneath. Did not see any signs of water. Ran auto test and during drain cycle water overflowed from standpipe. External blockage is present.
We serviced a
MAYTAG WASHER
Model MVWX700XW1
Near San Marcos, TX 78666
Joe Z
Job Details: 02/09/2023
"Arrived onsite for replacement of lid latch. Upon arrival ran diagnostics and got error code F7-E1 basket speed sensor fault. Ran manual test . During test found agitator operates but basket does not during spin test. Test capacitor and is within capacitance. Found that could not turn basket by hand. Gearcase is locked up. Was able to free up gearcase with force turning basket. Test unit and basket now turns but is extremely loud. Need to replace gearcase, wash-plate due to being seized on shaft, cam, and belt due to being worn.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near San Marcos, TX 78666
Joe Z
Job Details: 02/09/2023
Arrived onsite for light bulb broken. Upon arrival inspected unit and found screw portion of bulb inside housing. Removed bulb and Inspected housing. Housing is good. Checked voltage at housing from control and is correct. Need to replace bulb. Replaced bulb. Test unit and unit operates as designed. Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Buda, TX 78610
Kevin
Job Details: 02/09/2023
"Arrived on site and inspected refrigerator and found no ice production. Attempted to cycle icemaker and it is just constantly turning never stops and never asked for water. Jumped water valve and it filled icemaker. Recommended replacing icemaker after replacement confirmed correct operation by cycling icemaker and it filled with water, job complete
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near San Marcos, TX 78666
Joe Z
Job Details: 02/09/2023
"Arrived onsite for DOOR IS LOCKED SHUT AFTER STORMS CAN'T GET IT OPEN. Arrived onsite with 2nd man. Test unit and drain pump operates continuously. Drain pump is loud . Door remains locked. Need to replace control and pressure switch. Also recommended replacement of drain pump due to being completely clogged with debris and operating loud. Replaced pressure switch, drain pump and control. Test unit and unit is operating as designed. No leaks present at this time. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model GT4175SPS4
Near Georgetown, TX 78633
Lou
Job Details: 02/09/2023
"Arrived on site to inspect microwave noises. Upon further inspection, the customer advised that the unit began to make a loud humming noise so they turned it off and unplugged the unit. Also, the control panel fascia is cracking around the number keys. I researched the control panel and found it. I advised the customer of my findings and also advised that I could repair the issue with the noise as its one of the heating components.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Round Rock, TX 78681
Vincent
Job Details: 02/09/2023
"Arrived on site to install previous diagnosed parts installed UI and didnt work, installed the control board and all power came back on.. Unit is now operating as designed. No leaks observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS00
Near Austin, TX 78749
Scott
Job Details: 02/09/2023
"Arrived on site for pantry UI dead . Dispenser not responding and light in fridge out . Found pantry UI harnes corroded in door . Unplugged ui and light and ice will now dispense , still no water . Valve is working in diagnostics to dispense water . No water leaks detected at Time of site . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVL00
Near Austin, TX 78749
Scott
Job Details: 02/09/2023
"Arrived on site for fridge clicking and temps at times will get warmer then normal. Compressor is pulling correct amps . Replaced start relay Unit is starting consistently. No water leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model Wtw8500dc2
Near Waco, TX 76710
Jonathan M
Job Details: 02/09/2023
"Arrived on site for a washing machine that is leaking while in use. Inspected unit and work area. Checked underneath the washer and found no evidence of water leaking from the gearcase or drain pump areas. Found water residue on the back wall of the washer. Can you do access to the control area and found water residue inside the valve housing indicating a bad gasket seal for the valve. I did explain to the customer that the valve would have to be replaced for repair. Replaced the valve and tested the unit. The unit began to work and operate as designed with no leaks present.Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near New Braunfels, TX 78130
Andrey
Job Details: 02/09/2023
"Arrived on site to replace previously diagnosed control and door, it does not effect function of the unit, unit is now functioning as designed, job complete"
We serviced a
AMANA FREEZER
Model AQF1613TEW03
Near Driftwood, TX 78619
Luis
Job Details: 02/09/2023
"Arrived on site. Found unit not defrosting,advanced timer heater not powering on,removed cover found broken neutral wire from heater to harness,repaired broken wire heater powered on. Advised customer to defrost unit 48 hrs due to excessive ice build up.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET21PKXGN02
Near Driftwood, TX 78619
Luis
Job Details: 02/09/2023
"Arrived on site. Found large gap at corner of fresh food door gasket,remolded door gasket checked seal good
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2474QW4B
Near Austin, TX 78731
Kevin
Job Details: 02/09/2023
"Arrived on site and uninstalled dishwasher and set it to wash on a quick cycle. I observed a dishwasher for 30 minutes and it did not leak anywhere. Sent multiple videos to KB/service management
We serviced a
WHIRLPOOL WASHER
Model LSQ9665JQ3
Near Pflugerville, TX 78660
Kimo
Job Details: 02/09/2023
"Arrived onsite for washer that is allowing water to drip into the basket. Upon inspection I found the unit dry not dripping then I tested the water inlet valves and found the operating as designed, but a few drops fell into the basement after the valves shut off I wanted 10-15mins with the customer present and found that unit didnt not continue to drip. I performed a-few more tests and found unit operating as designed. Job complete
We serviced a
SAMSUNG DISHWASHER
Model DW80M9550UG/AA
Near Cedar Park, TX 78613
Gerry C
Job Details: 02/09/2023
"DW80M9550UG Arrived to instal previously diagnosed and ordered parts. I removed the failed door gasket and installed the replacement, including the door switch assembly that was included within the kit. I tested the unit and found the drive motor housing for the diverter assembly failed and the source of the leak. The drive motor is NLA per all sources and management will contact the customer for further action. No leaks of the water supply observed during service."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Austin, TX 78752
Kimo
Job Details: 02/09/2023
Arrived onsite for a stacked washer the will not drain. Upon arrival we found that the unit had a f9e1 code stored we then gained access to and checked the drain pump filter and found that it was clogged I tested the pump with my meter and found that it was testing out of range. We replaced the pump and tested the unit and found the unit operating as designed but the customer will need to clear the stand pipe. Due to water backing up in it due to a clog somewhere down the line. I advised the customer of this and we placed the unit back it place. Job complete M15UWQ1APL1
We serviced a
WHIRLPOOL RANGE
Model GW397LXUS05
Near Georgetown, TX 78633
David Z
Job Details: 02/09/2023
"Arrived on site to diagnose range with orange flames coming off front right burner. Spoke with customer who said all burners are orange now. I inquired about if a humidifier is being used, and one is in use in the house. I tried adjusting the flame and found no change or dirty orifices. Advised customer that humidifier adds moisture to the air, which affects the flame quality. Once humidifier is no longer being used and levels return to normal, unit should be fine. Advised to follow up for a possible regulator repair if issue does not change even after humidifier is shut off for several days. C
We serviced a
KITCHENAID OVEN
Model KEMS378SSS04
Near Georgetown, TX 78633
David Z
Job Details: 02/09/2023
"Arrived on site to install new appliance manager to resolve oven not heating. Prior to installing board I double checked incoming voltages. Found L2 has 15v coming from it, not 120. This is resulting in heating elements not running. Verified this at wall outlet as well. Wires in plug feel loose as well. Advised customer to resolve the missing voltage and replace plug, and unit should work properly. Call complete."
We serviced a
LG WASHER
Model WM2455HG
Near Round Rock, TX 78665
Vincent
Job Details: 02/09/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was not spinning out clothes. Diagnosed unit and found drain pump damaged. Replaced pump and tested unit is now operating as designed. There was leaks present from wet clothes on basket. No leaks from unit.
We serviced a
KENMORE REFRIGERATOR
Model 106.5113221
Near West Lake Hills, TX 78746
Kevin
Job Details: 02/09/2023
"Arrived on site For ice not dispensing, ice production is good and motor is moving properly. found ice buildup under ice bin lifting it up off of shaft coupler. After clearing it, ice dispenser will now work properly.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Georgetown, TX 78628
Gerry C
Job Details: 02/09/2023
"KUIX505ESS2 Arrived to inspect no production. I found the incoming water was just a trickle, with or without the filter installed. inlet valve assy and removed and replaced. All functions returned to normal and the water fill level was satisfactory. No leaks observed during service.
We serviced a
WHIRLPOOL OVEN
Model RBD305PRS00
Near Austin, TX 78737
Leonardo
Job Details: 02/09/2023
Arrived on site to test unit for no display and buttons not responding. Tried resetting the unit and still no display. Would need new control and console
We serviced a
WHIRLPOOL COOKTOP
Model WCG51US6D
Near Austin, TX 78737
Leonardo
Job Details: 02/09/2023
Arrived on site to test unit for gas smell checked the whole unit and no detection of gas with bubble solution or the gas sniffer. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Mustang Ridge, TX 78610
Kevin
Job Details: 02/09/2023
"Arrived on site and inspected microwave and found installers did not remove center rack, this is causing sparking on the interior when in use. After removing rack microwave is operating normally, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Georgetown, TX 78626
Lou
Job Details: 02/09/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the door hinge springs and link kits and tested. The door continues to open/close as designed. I advised the customer that the door functions are normal. Contacted techline and spoke to Sterling and advised the complaint and repairs made and advised t(e unit is operating as designed. Sterling provided SR#7735701096. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78130
Andrew
Job Details: 02/09/2023
"Arrived on site to inspect unit for rust. Found outer door was rusting. Replaced outer door panel, unit working as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Georgetown, TX 78628
Lou
Job Details: 02/09/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the vent assembly gasket being defective and allowing moisture to escape and flow into the control panel and short the UI, I removed and replaced the vent assembly, gasket and control panel with UI and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78701
David S
Job Details: 02/09/2023
"Arrived on site for dishwasher showing an error code. I inspected the unit and work area. I found no codes in diagnostic. I ran a diagnostic cycle and found the unit working as designed. Filling with water, washing, draining and heating. I put the washer into a normal operation and found it coming and working as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78704
David S
Job Details: 02/09/2023
Arrived on site to install a new front panel. I replaced the panel and transferred the model serial Tag to the new panel. I reassembled the unit. It was place the maintenance shop with no water hook up. I could not verify the leak is fixed. Job complete.
We serviced a
KITCHENAID RANGE
Model KFEG500ESS6
Near Bastrop, TX 78602
Matthew
Job Details: 02/09/2023
Arrived onsite to replace failed left front infinity switch. Replaced switch and tested. Unit is now cycling and functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Kyle, TX 78640
Joe Z
Job Details: 02/09/2023
Arrived onsite for long dry times. Upon arrival test unit and got heat but no suction from blower. Removed rear panel to access blower. Found blower wheel not connected to motor. Inspected wheel and blower and are both good. Ran unit and observed element cycling correctly. Installed wheel securely to motor and test unit. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78704
David S
Job Details: 02/09/2023
Arrived on site for dishwasher leaking. I inspected the unit and work area. I found the dishwasher still had all of the interior packaging in It. I unpacked the dishwasher and turned the water on and plugged it in. Inran a diagnostic cycle and found the unit working as designed with now water leaks detected at this time. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bastrop, TX 78602
Matthew
Job Details: 02/09/2023
"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and powered unit. Compressor is running and unit is cooling. Also replaced ice bucket and chute. Customer will monitor temperature before loading unit. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Marcos, TX 78666
Joe Z
Job Details: 02/09/2023
Arrived onsite for SAFTEY drum is melted. Upon arrival customer pointed out the area of basket that is melted and discolored. Explained to customer that the basket is made from a metal material and is the normal form for basket. As far as the color. The off white swirl color is also normal for the basket. Removed rear panel to test element. Test element on high heat and is cycling correctly. Inspected belt and is good.Unit is operating as designed Contacted SAFTEY team and let them know diagnosis. got SR# 7735618220. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Pflugerville, TX 78660
Kimo
Job Details: 02/09/2023
"Arrived onsite for a washer that will not complete wash cycle and will say unbalanced on display. It also rips the customers clothes. Upon inspection I that the wash place was loose and the Basket, Lock Nut was the same. I tightened up the basket lock nut and replace the wash plate. And ran a quick cycle with some towels and some soap and found unit operating smoothly. I ran a drain and spin cycle as well with the spin cycle set to high. And found unit operating as designed. I advised dumpster on loading pressures and detergent use. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Manor, TX 78653
Cliff
Job Details: 02/09/2023
"Arrived on site to replace previously ordered parts for refrigerator. Installed new pressure regulator, and tested unit. Found all is functioning properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Burnet, TX 78611
Maurice R
Job Details: 02/09/2023
"Arrived to install previously diagnosed parts. Installed new motor and blower wheel. Tested unit, tub was spinning and the unit had heat. Dryer working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Burnet, TX 78611
Maurice R
Job Details: 02/09/2023
"Arrived onsite for refrigerator leaking from the left front corner. On inspection when we call for water a pool of water showed up on the bottom left front corner. I pulled the IM and found the fill tube and the hopper were frozen solid. Removed the ice from the hopper and steamed the ice out of the fill tube. While steaming the fill tube I see steam coming from the top of the refrigerator. Pulled the cover off the compressor housing in the rubber tube that goes down to the ice tray had a split in the top of it. Installed inlet tube, refrigerator operating as designed. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Manor, TX 78653
Cliff
Job Details: 02/09/2023
Arrived on site to diagnose a refrigerator that is making unusual noise. Found air damper unusually loud and replaced damper. Tested unit and found all is functioning properly at this time and no leaks were found at time of service. .
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Bertram, TX 78605
Maurice R
Job Details: 02/09/2023
Arrived on site for a washer not working. On inspection found that the customer did not understand how a new washer operates. Showed customer how to use the washer. Customer had a dial washer for her last washer and was trying to use the dial as a timer. Explain on how the system works now she knows how to use her new washer. No water leaks detected during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ00
Near Liberty Hill, TX 78642
Maurice R
Job Details: 02/09/2023
Arrived on site to install previously diagnosed parts. I replaced the control board and the light still did not turn off. Replaced the hood control and the light started to work. Unit operating as designed
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Cliff
Job Details: 02/09/2023
Arrived on site to replace previously ordered parts for range. Replaced gasket and installed insulation inside door. All is working properly at this time and job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Manor, TX 78653
Cliff
Job Details: 02/09/2023
Arrived on site to diagnose a refrigerator that is over producing ice. Found bail arm broken and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDM02
Near Jarrell, TX 76537
David Z
Job Details: 02/09/2023
Arrived on site to install compressor and sealed system repair components. Evacuated system and removed compressor/dryer and replaced. Vacuumed system and verified proper vacuum held. Charged unit to mfr specs of 46g. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Florence, TX 76527
David Z
Job Details: 02/09/2023
"Arrived on site to replace gearcase, cam, belt, motor. Replaced parts and ran unit. Verified no noise present, unit spinning properly. No leaks found. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Georgetown, TX 78633
David Z
Job Details: 02/09/2023
"Arrived on site to diagnose dishwasher that was not properly drying dishes. Examined unit and found no rinse aid was being used. Ran through diagnostic cycle and verified proper operation, and good heat coming off heater. Advised customer that they need to run hot water, use rinse aid, and utilize all high temp options for best dry results. Unit working as designed. Call complete."