Service History 227 - Appliance Express

We serviced a

JENN-AIR OVEN

Model JGRP548HL00

Near Canyon Lake, TX 78132

Andrey

Job Details: 05/25/2022

"Arrived on site to test unit lights flashing and chiming, found F1E1 error code,communications error, replaced appliance manager and expansion, tested unit, unit running as designed, advised customer to connect unit to Wi-Fi to receive proper updates, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSH25JFTFWW

Near Kyle, TX 78640

Andrew

Job Details: 05/25/2022

"Arrived on site to test unit for water leaking from FC side onto floor. Found drain pan and tube frozen over. Thawed and found drain tube was clogged. Unclogged unit, tested with water. Unit now working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Driftwood, TX 78619

Andrew

Job Details: 05/25/2022

"Arrived on site to test unit for not heating and error code f1e4. Found face panel where interlocks attach was warped preventing door from making proper contact with switches. Straightened face panel, tested unit, unit now working as designed. Upon arrival noticed console has cosmetic issues. Advised contractor since unit is past 30day cosmetic he would need to contact whirlpool to have issue taken care of. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXY08

Near San Marcos, TX 78666

Andrew

Job Details: 05/25/2022

"Arrived on site to test unit for not cooling. Found bad run cap. Also found condenser was extremely clogged restricting air flow to compressor causing it to over heat. Placed wet cooling rag on compressor to cool down, replaced run cap and cleaned condenser. Once compressor was cool enough plugged unit in and compressor now working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB1

Near Canyon Lake, TX 78133

Andrey

Job Details: 05/25/2022

"Arrived on site to test unit for no power tested unit found unit covered in water,leaking hood vent, customer stated its been leaking water on unit for about 3weeks, tested voltage and L1 and L2 receiving 120VAC,but from L1 -L2 Im getting 0VAC advised customer to contact electrician to resolve voltage issue and contractor to fix leaking before proceeding with any repair, at this time job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near San Marcos, TX 78666

Andrey

Job Details: 05/25/2022

"Arrived on site to test unit for lo flo error, customer stated that unit reaches final steps in cycle and does not want to drain and spin, checked pressure dome, no restrictions, pump filter also did not have and blockage, will continue to use the unit and manually put it on drain and spin to complete cycle, advised customer that if she is going to call use back for repair, the cost will be higher, at this time job complete"

We serviced a

WHIRLPOOL FREEZER

Model EVL165NXRQ04

Near Canyon Lake, TX 78133

Andrey

Job Details: 05/25/2022

"Arrived on site to test unit for ice buildup, tested unit found 3 inch of ice buildup, on bottom, fan blades hitting on housing do to a worn out motor shaft

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near New Braunfels, TX 78132

Andrey

Job Details: 05/25/2022

"Arrived on site to test unit for gurgling sound, customer stated that ever since she bought unit it has been freezing food once in while, tested unit found damper door grinding every time its activated, also customer stated that unit has a water leak, opened water valve and found that ice maker fill tube has bursted, recommend replacing control, damper fill tube and RC thermistor as precautionary, office to reschedule ; ordrng 1 WPW10317076 (Control hv) and 1 WPW10594329 (Damper control) and 1 W11181718 (Fill tube) and 1 W11346623 (Filter head) and 1 WP12791416 (Thermistor)"

We serviced a

WHIRLPOOL OVEN

Model WEG745H0FS0

Near Kyle, TX 78640

Andrew

Job Details: 05/25/2022

"Arrived on site to test unit for console not responding or lighting up. Found bad control. Replaced control, tested unit, unit now working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Fischer, TX 78623

Andrey

Job Details: 05/25/2022

"Arrived on site to test unit for ice not dispensing, test unit found broken door harness, will need new door to fix issue, ordering black stainless steel FC door, office to reschedule ; ordrng 1 LW11038917 (Black stainless FC door)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Niederwald, TX 78640

Andrew

Job Details: 05/25/2022

"Arrived on site to test u it for oven not igniting. Found glow igniter receiving proper voltage(120vac) but not glowing. Replaced igniter, tested unit, unit now working as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF991BOOM00

Near New Braunfels, TX 78132

Andrey

Job Details: 05/25/2022

"Arrived on site to replace previously diagnosed ice maker, facia heater, icebox fan and control, replaced parts, due to cracks On fill tube heater, it also needed to be replaced, tested unit, ice maker completed diagnostics cycle and filled with water, advised customer to allow 24hours to start seeing ice, unit is running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Seguin, TX 78155

Andrey

Job Details: 05/25/2022

"Arrived on site to replace previously diagnosed bad ice maker, replaced ice maker, put ice maker through diagnostics cycle all components running good, job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near New Braunfels, TX 78130

Andrey

Job Details: 05/25/2022

"Arrived on site to replace 12 led modules per service pointer W11606409 - Special Project S84638, replaced modules test unit, all lights are now working, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD608ESS01

Near Liberty Hill, TX 78642

Vincent

Job Details: 05/25/2022

"Arrived on site to install previously diagnosed parts. Installed new parts and unit came back on after replacing power supply and LED control. Theres 2 LED modules not coming back on causing all modules in the freezer not work. Will Replace all original single-point LEDs in the product - with the new multipoint LEDs, part number W11484836. Office to order parts and reschedule to return when parts have arrived. No water leaks observed during service.; ordrng 12 W11484836 (LED module)s"

We serviced a

GE MICROWAVE

Model JVM7195EK3ES

Near McGregor, TX 76657

Jonathan M

Job Details: 05/25/2022

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the wiring going to the magnetron that was burned was from the transformer so replace the magnetron, transformer, and capacitor. Tested the unit in the unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL COOKTOP

Model wcg97us6hs00

Near Leander, TX 78641

Jonathan S

Job Details: 05/25/2022

"Arrived on site to install previous diagnosed parts. Gained access to bottom of cooktop and installed mounting brackets. Checked cook top to insure it did not move. Tested burners, found unit operating as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Marble Falls, TX 78654

Lou

Job Details: 05/25/2022

"Arrived on site to inspect washer off balance issues. Upon arrival, I found the unit in the carport and not connected to water or electrical. I advised the young man that the unit needs to be installed correctly for us to diagnose and service. He will have his parents contact the office once its installed and serviceable. Job completed."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Granite Shoals, TX 78654

Lou

Job Details: 05/25/2022

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I tilted the unit back and inspected underneath and found a large amount of gearcase oil on the pulley cover, motor, cam and panels (photo). I removed and replaced the gearcase, cam and belt and cleaned all gearcase oil off the parts and panels and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Marble Falls, TX 78654

Lou

Job Details: 05/25/2022

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit will get very loud when the ice maker is turned on and when its turned off, it works just fine. They advised the noise is coming from the ice maker area. I inspected the ice maker and turned it on and tested it. When the evap fan came on, I could hear the noise as the customer described it. I removed the evap cover and found a black of ice at the fan blades (photo). I inspected the fill tube and found a streak of water coming from the bottom of the fill tube chute. I removed the ice and placed a bead of sealer around the fill tube to seal off the gap in the fill tube and eliminate the leak (photo). I showed the customer the repair and they were good with it. Retested no unit is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Granite Shoals, TX 78654

Lou

Job Details: 05/25/2022

"Arrived on site to inspect refrigerator leaking water and the ice maker not working. Upon further inspection, I found the water hose not connected to the valve on the unit. I installed the water hose to the valve and tested the ice maker. I also found the fill tube not seated correctly in the ice maker water chute. Adjusted the fill tube and retested and unit is operating as designed. No water leaks observed at the end of service (photos of repairs), job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Marble Falls, TX 78654

Lou

Job Details: 05/25/2022

"Arrived on site to inspect refrigerator fresh foods section not cooling properly. Upon further inspection, I tested temps in the FC=7 degrees and the RC=56 degrees. I removed the crisper drawer and found ice on the RC evaporator cover. I could see that the drip pan was bowed. Also found the digits on the UI beginning to fade out.

We serviced a

KITCHENAID ICE MACHINE

Model KUID508ESS2

Near Marble Falls, TX 78654

Lou

Job Details: 05/25/2022

"Arrived on site to inspect ice machine with wet ice. Upon further inspection, I found the unit turned off. I turned the unit on and placed it in diagnostics and tested. I found the water flow very slow and not filling the reservoir fast enough. Advanced through testing and found the bin thermistor showing to be bad. I tested ohms to the thermistor and when it should be reading approximately 2.7kohms at 70 degrees, my reading was 1.0kohms. I removed and replaced the valve and thermistor and retested and unit is operating as designed. In the process of removing the valve, I found what appeared to be rust in the water lines to the valve and advised the customer. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID508HPS00

Near Horseshoe Bay, TX 78657

Lou

Job Details: 05/25/2022

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I turned the unit in and placed it in diagnostics. I found no water getting to the unit and the recirculating pump making a screaming noise. I checked the water line and found the water turned on at the wall. I disconnected the water line from the inlet hose and tested the water and found no water coming from the wall. The water hose has a regulator on it at the spigot. I removed the hose from the spigot and tested the water and it is flowing good. I placed a different water hose on the unit and rested and found the valve is bad. I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

SAMSUNG REFRIGERATOR

Model RF18HFENBBC/AA

Near Austin, TX 78727

Luis

Job Details: 05/25/2022

"Arrived on site for water leaking in fresh food section. Diagnosed a clogged drain,removed compressor cover found no obstruction and clear lines in compressor compartment,found cover insulation pulled away from cover causing frozen drain,unit will need cover and drain kit.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Round Rock, TX 78681

Vincent

Job Details: 05/25/2022

"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found stored error code F7E1. I then ran a diagnostics and found no agitation. I tilted washer backwards and inspected gearcase and found belt came lose because cam got stripped and caused belt to slip off. There oil splatter as well. Will need new cam kit, belt and gearcase. No water leaks observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/25/2022

"Arrived on site for washer not operating. Inspected unit and work area. Removed top to unlock door. Attempted to perform diagnostics mode but door would continue to lock and drain. Found unit able to drain as designed. Found pressure reading water in unit. Removed pressure switch and installed new. Found same results. Found control not reading pressure switch. Found no ETA available on control, office to schedule return when ETA is available. ; ordrng 1 W11574590 (CCU)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Austin, TX 78751

Scott

Job Details: 05/25/2022

"Arrived on site for washer not finishing load . Found suspension has a lot of bounce . Ran diagnostics, during spin getting a lot of grinding noise . Found gearcase leaking oil.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Austin, TX 78759

Scott

Job Details: 05/25/2022

"Arrived on site for washer drain running and valve dripping . Ran diagnostics got F0-2 , 8-1 , 5-1 codes . Ran both Manuel and auto. Both hot and cold are not normal flows . Draining and spinning are normal. Call safety and reported finding MfrRef # 7733697676. No concession on any repairs.. All checked normal. No water leaks detected at time of service.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Smithville, TX 78957

Tyler L

Job Details: 05/25/2022

"Arrived on site for safety call. Customer complaint of burning smell. Inspected terminal block and cord, and found them good. Incoming voltage is good and polarized. Ran test cycles and found all normal operations. Tumbling and heating correctly m no weird smells or sounds. Unit running smooth. Took unit apart and inspected motor and all surrounding areas. Found nothing out of the ordinary. No burn marks and all wires in good shape. Put unit back together and ran more tests. All normal operations. Called Safety Team and spoke with Quini. Reported all findings. Same reference number to be used. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Liberty Hill, TX 78642

Vincent

Job Details: 05/25/2022

"Arrived on site for refrigerator, inspected unit or work area. Tested unit and found no water going to icemaker. Found water valve to icemaker bad. I replaced water valve and tested. Unit is now operating as designed no water leaks observed during service. Job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Liberty Hill, TX 78642

Vincent

Job Details: 05/25/2022

"Arrived on site for refrigerator, inspected unit and work area. Tested icemaker and found freezer icemake fill tube frozen at the tip causing water to go all over. Fill tube was not inserted all the way in causing some of that heat escape. Removed ice and addressed the tube. Did a complete harvest and its operating as designed. No water leaks observed during service. Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/25/2022

"Arrived on site for refrigerator intermittently not maintaining temperature. Inspected unit and work area. Found FC door wire harness cover torn, inspected wires and found none broken. Found good frost pattern on RC evaporator. Repaired wire harness cover. Performed diagnostics mode and tested thermistors and ran test 4 and found fan operating as designed. Found service pointer W11512766. Will need to replace UI for updated software. Powered unit off at circuit breaker. Removed UI and installed new. Assembled unit and powered on. Performed diagnostics and place unit in basic defrost mode. Tested all other operations. All tested good, no water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Leander, TX 78641

Jonathan S

Job Details: 05/25/2022

"Arrived on site for refrigerator filter door not shutting. Inspected unit and work area. Removed filter and reinstalled. Found filter door closing. Advanced ice maker cycle and flushed water filter. Found unit operating as designed, no water leaks detected during service."

We serviced a

WHIRLPOOL WASHER

Model KDTM604KPS0

Near Austin, TX 78730

Scott

Job Details: 05/25/2022

"Arrived on site for poor washing . Ran diagnostics got 7-2, fa-2 error code . Unit will fill a little but wash motor will not run . Ordering sump and motor ,vent . No water leaks detected at time of service.call to set return ; ordrng 1 W11416362 (Sump and motor) and 1 W11038720 (Vent)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS01

Near Austin, TX 78746

Luis

Job Details: 05/25/2022

"Arrived on site for noise complaint. Found noise from pump,water leaking from drain pump,connection,reinstalled pump no further leaks."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRSA88FIHZ00

Near Austin, TX 78749

Luis

Job Details: 05/25/2022

"Arrived on site for no ice. Found broken wires at door hinge,repaired wires at hinge ran diagnostics icemaker dumped iced,ran fill test passed.

We serviced a

ELECTROLUX DRYER

Model n/a

Near Liberty Hill, TX 78642

Vincent

Job Details: 05/25/2022

"Arrived on site for dryer, inspected unit and work area. CX explain they had vents cleaned and while having vents cleaned unit stoped working. Set unit in diagnostics and found error codes stored E52 E54. Will need to order motor and main control to complete repairs. Office to order parts and reschedule for service. ; ordrng 1 5304513547 (Main board) and 1 134693302 (Motor)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Waco, TX 76711

Tyler

Job Details: 05/25/2022

"Arrived on site for dryer not heating. Upon arrival confirmed issue and after disassembly of u it I found all heating hardware: element, fuses,stats, etc all functioning within manufacturing specs with no grounding out, shorts or other failures, I then found power outlet was only supply 90v between L1&L2, and only 17v from L1-N. Found outlet wasnt suppling correct power for unit to heat and recommended to customer to have electrician verify integrity of power supply. Dryer functioning as designed. Call complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Andice, TX 78642

Vincent

Job Details: 05/25/2022

"Arrived on site for dishwasher, inspected unit and work area. Tested unit in diagnostics and found no stored error codes. I then ran a full diagnostics cycle and everything checked good. Advised CX to use rinse aid for drying performance of the unit. Unit is working as designed. No water leaks observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Smithville, TX 78957

Tyler L

Job Details: 05/25/2022

"Arrived on site for complaints of unit not advancing. Customer stated that everything has been working well. Ran tests to confirm. Ran quick wash and drain and spin cycles. Unit performing as designed. Inspected geargase area and all looks well. No water leaks detected, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW1

Near Bastrop, TX 78602

Tyler L

Job Details: 05/25/2022

"Arrived on site for complaints of not completing the cycle. Customer states it does not spin out, and all clothes are left wet. Ran auto diagnostics test and passed. Ran drain and spin and unit would not start. Found certain cycles not responding. Inspected Gearcase and found oil. Will need ACU, Gearcase, cam, and belt to complete repair. Office to reschedule.; ordrng 1 W11498796 (ACU) and 1 Autho (Autho)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Bastrop, TX 78602

Tyler L

Job Details: 05/25/2022

"Arrived on site for complaints of no water from dispenser. Found failed inlet valve. Got 120vac at the valve when calling for water. Got good water flow up to the valve, but no water after. Found new part defective. Will need new inlet valve. Spoke to PR. Office to reschedule.; ordrng 1 W10865826 (Valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS5

Near Cedar Creek, TX 78612

Tyler L

Job Details: 05/25/2022

"Arrived on site for complaints of no power. Found wires at junction box melted. Stripped wires back to reconnect, but found the wires burned going up into harness.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Bastrop, TX 78602

Tyler L

Job Details: 05/25/2022

"Arrived on site for complaints of broken glass. Customer stated she accidentally broke the glass with a pot. While installing new glass, the trim pieces broke while sliding them into place. Will need two new trim pieces to complete; ordrng 2 WP8523172 (Trim)s"

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near China Spring, TX 76633

Jonathan M

Job Details: 05/25/2022

"Arrived on site for arrange that is still having issues still with the right rear burner. Inspected unit and work area. Used a manometer to check water column pressure and found 12.5 inches of water column with the unit. When several other burners were used, the pressure dropped to 12.3 inches of water column. I called Whirlpool Techline and spoke to Chris# 7733586863. He advised that based on the current information, the unit would be sent for review and whirlpool be in touch with them depending on the next steps as he did not have any further advisements on the repair. He advised that the customer may hear from whirlpool within the next 5 to 7 business days depending on the next steps. Call complete."

We serviced a

GE WASHER

Model GCWN5050M0WS

Near McGregor, TX 76657

Jonathan M

Job Details: 05/25/2022

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that she had one load that did not finish and it made all kinds of sounds prior to the stopping of the cycle. She said she was able to put the unit into a drain and spin to drain out the water. She has not use the unit cents. Ran unit through diagnostics and did not find any stored error codes. Ran through all individual testing on each component of the washer and found the unit working as designed. Showed the customer all components working. Spoke to SW and was advised that because every individual component of the unit is working properly, The issue would most likely be with the loading of the clothes. The unit appears to be working as designed. Advise the customer to call back about any other issues persist . Call complete."

We serviced a

WHIRLPOOL OVEN

Model KODE300ESS03

Near Cedar Park, TX 78613

Justin

Job Details: 05/25/2022

"Arrived on site for a wall oven not preheating correctly. Upon arrival the customer stated that an inspector checked the temps and found them off, and that they wanted to verify the preheat is accurate. I preheat both ovens to 350?F and found it running as designed. I then monitored the temps and found them accurate.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, TX 78724

Kevin

Job Details: 05/25/2022

"Arrived on site and sound right hand mounting hardware was broken off and stripped. Replaced cabinet wrap in order to correct issue and had to replace stripped hardware as well, job complete"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Buda, TX 78610

Kevin

Job Details: 05/25/2022

"Arrived on site and sent washer into a diagnostics cycle and did not hear any noise during test cycle. Customer provided three drop cloths and began washer on a quit cycle. Can hear noise underneath washer that is likely belt slipping. Replaced belt, cam kit, and actuator gear case theres not appear to be damage or leaking any oil. Home owner will monitor washer operation be discuss situation with retailer, Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Kyle, TX 78640

Kevin

Job Details: 05/25/2022

"Arrived on site and inspected refrigerator and found ice dispenser motor is jammed, after clearing it up dispenser is working properly and impeller is attached, not stripped. A refrigerator is now working normally, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG231LVS0

Near Austin, TX 78725

Kevin

Job Details: 05/25/2022

"Arrived on site and inspected range and found oven flame looks good. Send a short video to KB/service management. Homeowner did not say there was an issue additional service call was created by previous service company. They may have been inexperienced there is no problem, child complete"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, TX 78723

Kevin

Job Details: 05/25/2022

"Arrived on site and inspected dryer and found front clips are missing for top panel. After replacing them confirm dryer is running normally, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 05/25/2022

"Arrived on for for refrigerator gasket not sealing. Inspected unit and work area. Found gasket not sealing. Adjusted gasket with heat gun. Checked door seal and found sealing. Spoke with customer on door seal and service performed. All tested good, no water leaks detected during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS03

Near Round Rock, TX 78681

Justin

Job Details: 05/25/2022

"Arrived on for a refrigerator that was not cooling properly. Upon arrival the customer stated that the RC felt warmer than the set temps, they found foods were spoiling fast, and the crisper drawer was freezing over. I checked temps and found the FC at 0?F, the RC at 43?F, and the bottom drawer at 33?F. Upon further inspection I found no excessive ice build up on the evaps. I put the unit into diagnostics mode and found all airflow components running as designed. I then gained access to the control to ohm out all thermistors. I found them good for the temps at the time of reading. Due to this I installed the new control kit per the SP W11450890. The unit is now as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Georgetown, TX 78626

Gerry C

Job Details: 05/25/2022

"3-3 arrived to inspect wash and dry issues. I found the CX was using Kirkland pods and not using rinse agent. I advised on the type and amount of detergent, liquid or powder with cold water purge from the hot supply prior to use and to use rinse agent within the mfg provided dispenser. I found a 3-3 error and completed a service test mode cycle and the code did not clear. All other functions were present and the unit drew the correct amps through the heating portions of the test cycle. Office to order sensor and we will return with the main control in case it is required. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 W11084121 (Sensor)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS26ZRGDA

Near Austin, TX 78745

Luis

Job Details: 05/25/2022

Dropped off water filter

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Austin, TX 78746

Matthew

Job Details: 05/25/2022

Arrived onsite to replace previously diagnosed parts. Replaced heating element. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Georgetown, TX 78633

Kimo

Job Details: 05/25/2022

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new gearcase and rotor. And performed and calibration. Then tested unit and found unit it operating as designed. No leaks jobs complete.

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Austin, TX 78746

Matthew

Job Details: 05/25/2022

Arrived onsite for washer not latching properly. Upon inspection found failed latch and strike. Replaced latch and strike. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW04

Near Copperas Cove, TX 76522

Kimo

Job Details: 05/25/2022

Arrived onsite for standing freezer not cooling. Upon inspection I found that the compressor was hot to the touch and not running. I replace the start device and ran the compressor though diag mode and found unit pulling 1.01amps as a full 123vac. And compressor now running. Unit operating as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502EPA02

Near Marble Falls, TX 78654

Wesley

Job Details: 05/25/2022

Arrived onsite for squeaking hinges and replaced the extensions right and left. Lubricated the moving parts and the springs with white silicone grease. Found primary squeak to be from lower hinge metal on metal contact. Lubricated lower hinges with white silicone grease also. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Georgetown, TX 78633

Kimo

Job Details: 05/25/2022

Arrived onsite for refrigerator with frost on the top right side of the freezer. Upon inspection I found that the door gasket was not sealed properly in that corner. I replaced the gasket and adjusted the freezer door and was able to get it to seal up properly. Job complete.

We serviced a

GE REFRIGERATOR

Model PVD28BYNBFS

Near Killeen, TX 76549

Kimo

Job Details: 05/25/2022

Arrived onsite for refrigerator with fc door not sealing properly. Upon arrival I installed new door gasket and adjusted door using adjustment screws. I tested door several time and door sealed up every time. I also advised customer to leave fridge unplugged overnight with towels around it to help the unit defrost all the way. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM00

Near Manor, TX 78653

Matthew

Job Details: 05/25/2022

Arrived onsite for refrigerator leaking. Upon arrival inspected unit. Found fill tube kinked causing leaks near valve. Secured tube and tested. Unit is functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS1

Near Manor, TX 78653

Matthew

Job Details: 05/25/2022

Arrived onsite for range with error codes. Customer recorded sensor error code and in diagnostics recorded over temperature error code. Tested unit at 375 degrees and temperature was normal. Called tech line for assistance SR#7733741333. Advised tech that errors are intermittent and had been happening since self clean cycle was used. Tech advised issues would lye in the sensor or control. Replaced both temperature sensor and control. Unit is functioning properly properly. Job complete

We serviced a

KENMORE RANGE

Model 790.94214400C

Near Austin, TX 78746

Matthew

Job Details: 05/25/2022

Arrived onsite for range bake not functioning. Unit would not heat. Inspected element and passed. No noticeable breaks in wiring. Ran test at block and got 240 vac. Ran broil function and had 240 from control. Ran bake function and had 0 vac from control. Unit will need control board. Ordering overlay and wiring harness. Needs AUTHO. Office to reschedule.; ordrng 1 316557118 (Control) and 1 316419137 (Overlay) and 1 Partsresearch (Main harness) and 1 NeedsAUTHO (Needs AUTHO)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Pflugerville, TX 78660

Joe Z

Job Details: 05/25/2022

Arrived onsite for Oven Clicking - Cooktop Working . Upon arrival test oven and ignitor would not energize. Inspected ignitor and found it to be OL and had no resistance. Replace ignitor an test unit by preheating oven to 350. Unit operates as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Pflugerville, TX 78660

Joe Z

Job Details: 05/25/2022

Arrived onsite for Not Making Ice. Upon arrival found ice bin empty. Test valve and valve test good. Customer stated that during the last several months that there were days that it would produce ice and days it would not. Now it happens more often. Ordering ice maker and bringing all other parts back just in case. Office to reschedule ; O-emld tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Leander, TX 78641

Wesley

Job Details: 05/25/2022

Arrived onsite for no ice and tested in diagnostics and repaired unit which was reading bF when bin is empty indicating a faulty ice maker fill arm. Replaced icemaker to repair. ///d ///120.25 for icemaker and ///195.25 service and ///. Repaired by replacing icemaker. Charged ///.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Austin, TX 78724

Joe Z

Job Details: 05/25/2022

Arrived onsite for light will not turn off even when it is off. Upon arrival found light on. Tested control and the light stays lit. Need to order control and just in case bulb and housing. Office to reschedule ; ordrng 1 W11552018 (Control) and 1 8206232A (Bulb) and 1 W10210871 (Lamp housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Hutto, TX 78634

Joe Z

Job Details: 05/25/2022

Arrived onsite for fresh food light switch broken. Replaced switch and unit operates as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS02

Near Burnet, TX 78611

Kimo

Job Details: 05/24/2022

"Arrived onsite for refrigerator causing frost to appear on food. Upon inspection I found that the right side fc door gasket was torn I am ordering 1x door gasket. And I also noticed that the cx had some food packed around the air vent blocking it off a bit, I advised the customer when packing the fridge to leave some space around the vent to help prevent the frosting. Office to reschedule.; ordrng 1 W10830046 (GASKET-FIP)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Pflugerville, TX 78660

Wesley

Job Details: 05/24/2022

Arrived onsite and found unit had frosted up the evap. Found heater is working in diagnostics and harness was secure prior to service. Found fan running unobstructed and ice build up not substantial around heater indicating that defrost had occurred at some level. Melted ice and ordering control to repair because unit is not defrosting often enough or long enough to fully defrost evap. ; ordrng 1 W11546690 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Pflugerville, TX 78660

Wesley

Job Details: 05/24/2022

Arrived onsite and found the freezer door harness broken from normal wear and tear of door motion. Ordering door to repair. AUTHO required. Office to reschedule. Advised customer on wait times for parts ; ordrng 1 LW11202403 (Stainless freezer door)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFFH21F7HWJ

Near Elgin, TX 78621

Joe Z

Job Details: 05/24/2022

"Arrived onsite for No Cool. Upon arrival unit was cooling but not defrosting. Found evaporator completely covered in ice could not get unit in diagnostics. Messaged service management for assistance. CS recommended testing heater and bimetal. Heater tested good. Did not have a way to test bi metal, did not have bi metal with me . Will need parts research for all defrost parts for this unit and call to be rescheduled. Please ask customer to unplug unit prior to next visit. ; O-emld tckt"

We serviced a

MAYTAG WASHER

Model MHW8630HC3

Near Austin, TX 78731

Matthew

Job Details: 05/24/2022

"Arrived onsite for washer not dispensing detergent. Upon arrival put unit in diagnostics and found stored error code F5E2 lock failure , F0E1 load in drum during clean cycle , F8E1 valve failure. Ran auto test and all seemed to pass without error. Ran manual valve test and was functioning. Ran detergent pump and could hear humming. Ran quick wash cycle and detergent level did not change. Called tech line for assistance. Due to testing and error code tech recommended replacing dosing pump and valves.SR#7733732283. Unit in closet. Needs 2 man to access components. Office to reschedule ; ordrng 1 NeedsAUTHO (Needs AUTHO) and 1 W11316271 (Detergent pump) and 1 2man (2man)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Austin, TX 78731

Matthew

Job Details: 05/24/2022

"Arrived onsite for dishwasher not functioning. Upon arrival put unit in diagnostics and found F7E2 variable speed wash motor failure. Ran test and unit failed after filling. Ran normal load and again unit failed after filling. Would go straight to drain, then error out and beeps. Will need to return with pump and motor assembly and control. Office to reschedule ; O-emld tckt"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Taylor, TX 76574

Scott

Job Details: 05/24/2022

"Arrived on site for washer making noise when washing . Found oil leaking out of rotor and on cabniet wall. Tried to remove gear case , couldnt remove . Will need to order basket , tub ,filter ,gearcase ,slider . AUTHO; ordrng 1 Autho and 1 W11178227 (Basket) and 1 W11089264 (Drain filter) and 1 8533928 (Screw) and 1 W11219115 (Tub) and 1 Autho and 1 Weigh2hrs"

We serviced a

KITCHENAID MICROWAVE

Model WMH31017HS08

Near Taylor, TX 76574

Scott

Job Details: 05/24/2022

Arrived on site for light staying on . Ordering control and bulb and holder . Call to set return ; ordrng 1 W10849829 (Control) and 1 8206232 (Bulb) and 1 W10210871 (Holder)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Taylor, TX 76574

Scott

Job Details: 05/24/2022

"Arrived on site for fridge tripping breaker . Ran diagnostics on all fans , compressor, heater . Couldnt duplicate tripping . Customer is having an electrician coming out on Thursday. Customer also is having issues with icemaker in fresh food . Ran harvest test all checked normal. Fill test is not filling IM. Ordering filter head , filter , and valve . Call to set return. ; ordrng 1 W11280652 (Valve) and 1 W11293954 (Filter head) and 1 W10680605 (Filter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Taylor, TX 76574

Scott

Job Details: 05/24/2022

"Arrived on site for fresh food warmer then normal. Found frost build up on evap cover . Found door not sealing and door rails sticking open on left hand side periodically. Ordering rails. Instructed customer to defrost fridge before we come back . Return set for 5/31. No water leaks detected at time of service. ; ordrng 2 WPW10120018 (FZ door rails)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Taylor, TX 76574

Scott

Job Details: 05/24/2022

"Arrived on site for no cool fridge . Compressor is running and fans working . Ran test 4 and no frost on either evap. Drain pan and cover are cracked . Thermistor rusted badly. Ordering both fans , service port ,uv drier Evap cover , evap tray . Both evaps and compressor. Call to set return; ordrng 1 W10525237 (Drain pan) and 1 Weight3hrs and 1 Serviceport and 1 Uvdrier and 1 W11035765 (Fresh evap) and 1 W10738349 (Evap cover) and 1 W10799016 (Harnes) and 1 W11039078 (FZ harness) and 1 FZevap and 1 W10756020 (Compressor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS00

Near Georgetown, TX 78633

Lou

Job Details: 05/24/2022

"Arrived on site to inspect refrigerator ice maker with melting ice. Upon further inspection, I found the ice door not sealing properly allowing warm air up into the ice bin area and melting ice. Also found a large amount of ice built up on the underside of the IM cover (photos). I removed the ice chute and found insulation protruding out the liner of the door from under the motor box assembly (photo). Due to the risk of destroying the insulation and liner of the door when removing the motor box assembly, I am ordering the left FC door SS and office to schedule return service. Until the door arrives, I placed permagum in the chute to cover the gap where the insulation is coming out and placed a new chute in the door as a temporary repair. No water leaks observed during service. I advised the customer that the door will take approximately 6-8 weeks to arrive, at which time, the office will contact them to schedule return service .; ordrng 1 W11130210 (Ice door) and 1 W11390104 (Left FC door SS) and 1 CNOTE (AUTHORIZATION)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HC0

Near Spicewood, TX 78669

Kevin

Job Details: 05/24/2022

"Arrived on site and rebuilt washer replacing frame, name badge and impact absorbers did not come on new frame. Also while rebuilding found washer top is also dented on the left-hand side this will also need to be replaced. After rebuilding washer send videos of it spinning and agitating to KB/service management; ordrng 1 W11423768 (Washer top) and 4 W11197416 (Impact absorber)s and 1 WPW10612925 (Nameplate)"

We serviced a

LG REFRIGERATOR

Model LMXC23746D

Near Round Rock, TX 78681

Vincent

Job Details: 05/24/2022

"Arrived on site for LG refrigerator, inspected unit and work area. Took amp draw from compressor and it was 0.33. Compressor was just humming a loud dry sound. Will need to order a sealed system repair on this unit. CX will have LG send all parts to us. No water leaks observed during service. Office to reschedule when parts have arrived. ; ordrng 1 TCA38151706 (Compressor) and 1 ADH73150210 (Filter dryer) and 1 TJ90SF8404 (Access valve) and 1 EBR78643405 (Control) and 1 ADL74221802 (RC Evaporator) and 1 ACG73645004 (Condenser) and 1 ADL74221702 (FC evaporator)"

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS1

Near Austin, TX 78724

Tyler L

Job Details: 05/24/2022

Arrived on site for complaints of light staying on. Found door switch not reading open and closed. Light will stay on all the time. Will need door switch to complete repair. Ordering ACU and bringing back socket as well. Office to reschedule.; ordrng 1 W11553209 (ACU) and 1 W11370462 (Door switch)

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near Leander, TX 78641

Vincent

Job Details: 05/24/2022

"Arrived on site for ice machine, inspected unit and work area. Tested unit and everything checks good. Found grit cutter open and will have to order new part. Cleaned out the condenser from debris and unit is making a good slab of ice. Office to order grit cutter and office to reschedule to return 05/30/22 pm. No water leaks observed during service. Job completed. ; ordrng 1 W10919199 (Grit cutter)"

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID308HPS00

Near Briarcliff, TX 78669

Luis

Job Details: 05/24/2022

"Arrived on site for no ice. Ran diagnostics weak frost formation on plate,let unit run for 30 min no ice forming on plate. Ordering a new compressor,drier and evaporator job will need 3 hrs; ordrng 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 W11506635 (Access valve) and 1 w10843121 (Drier)"

We serviced a

KITCHENAID ICE MACHINE

Model KUID308HPS00

Near Spicewood, TX 78669

Luis

Job Details: 05/24/2022

"Arrived on site for no ice. Ran diagnostics,no water entering reservoir during diagnostics test diagnosed a defective pump with water sensor. Replaced defective pump,ran diagnostics good water flow,recirculating pump working,during drainage external pump shutting unit off,powered unit on ran diagnostics bypassing drainage sequence,good frost formation on evaporator plate. Due to model external pump not covered by manufacture. Ordering a new external drain pump; ordrng 1 1901a (Drain pump)"

We serviced a

MAYTAG WASHER

Model MLG22PDAWW

Near Georgetown, TX 78626

Jonathan S

Job Details: 05/24/2022

"Arrived on site for stack commercial washer not operating. Inspected unit and work area. Found standing water in unit. Performed diagnostics mode and activated drain pump. Found water drain. Found error code F27 analog pressure switch. Will need to return with pressure switch and control board. Will need 2nd tech to assist in repair. ordrng 1 WPW10448876 (Pressure switch) and 1 W11243276 (Ccu) and 1 W11048528 (Hose)"

We serviced a

UNKNOWN DISHWASHER

Model WDF520PADM7

Near Harker Heights, TX 76548

Gerry C

Job Details: 05/24/2022

Arrived to inspect flow issues. I found debris within both spray arms and cleared it. During testing the unit had a 7-1 error code and the element had a visible burnt spot. I verified line VAC on the element circuit. Office to order element. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 W10518394 (Element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Salado, TX 76571

Gerry C

Job Details: 05/24/2022

"Arrived to correct door issue. I found the chassis incorrectly set and I squared and leveled. The doors were tilted and after correcting, it became evident that the left RC door was warped into the chassis at the lower right corner and will require replacement. Both FC slides were rough and will require replacement. Office to contact the cx to arrange return service. No leaks observed during service.; ordrng 1 W11518699 (RC Door, LH) and 1 W10625069 (Bracket, LH) and 1 W10625070 (Bracket, RH)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Georgetown, TX 78633

Gerry C

Job Details: 05/24/2022

Arrived to inspect error. The CX did not use the cleaning cycle and the error popped up immediately after initial power-up to use it. The F0E7 was not stored within error code memory and I suspect it is an internal error within the control system. No leaks observed during service. ; ordrng 1 W11557935 (Main control) and 1 W11478519 (UI Assy)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Jarrell, TX 76537

Cliff

Job Details: 05/24/2022

"Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found door gasket manufactured in door liner. If just gasket is installed liner will crack and cause air leaks in unit. Door and badge will need to be replaced to complete repairs. Office to have autho provided and set return appointment. Customer is aware of extended wait for door. ; ordrng 1 W11436604 (Rt rc door) and 1 W11223753 (Badge), states that autho needed"

We serviced a

LG REFRIGERATOR

Model LMXS28596S/04

Near Jarrell, TX 76537

Cliff

Job Details: 05/24/2022

Arrived on site to diagnose a refrigerator that is not producing ice. Found assembly that was installed incorrect for this model and according to IPL part# should end in 504 not 503. Reordering assembly and return date set for 5/31.; ordrng 1 ACZ74170504 (Assembly)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Blanco, TX 78606

Brandon

Job Details: 05/24/2022

"Arrived onsite for customer complaint of unit eating clothes and making a noise. Found failed gearcase, suspension, and control. Ordering parts ; ordrng 1 W11454741 (Gearcase)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Elgin, TX 78621

Joe Z

Job Details: 05/24/2022

Arrived onsite for No or Partial Display . Upon arrival found display is completely out. Checked voltage at block and getting correct polarity. Checked control and getting correct voltage. Replaced control and display is still out. Called techline for assistance. Tech had me check voltage at P1 and got zero voltage. Tech recommended replacement of harness. Tech gave SR#7733731197. Ordering harness fuse and another control just in case. Office to reschedule ; ordrng 1 W11501975 (Harness) and 1 W11567348 (Control) and 1 WP3196548 (Fuse)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Seguin, TX 78155

Andrey

Job Details: 05/24/2022

"Arrived on site to test unit for frozen ice maker, tested unit found warn air penetration into ice box causing ice/ frost to accumulate on ice maker, deli UI is not switching between settings, and RC evaporator cover is exhibiting signs of warm are penetration into RC evap causing ice buildup around cover, will need ice maker service kit, deli UI RC evaporator cover, to complete cover, office to reschedule ; O-emld tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Killeen, TX 76542

Tyler

Job Details: 05/24/2022

Arrived on site for dishwasher leaking water from door. Upon arrival confirmed issue but found no errors in diagnostics. After running unit for 15 minutes I confirmed the lower door seal was failing and not sealing to tub causing water to leak from both sides. Found no leaks under unit. Customer wants to contact whirlpool for further assistance. Call complete ; ordrng 1 W10667473 (Lower door seal)