We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/02/2021
Arrived on site to install side vent kit for dryer. Installed kit and all is working properly at this time.
We serviced a
GE DISHWASHER
Model PDF820SGJ0BB
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/02/2021
"Arrived n site to install previous diagnosed parts. Uninstalled unit to gain access to heater mount. Removed failed heater and spray arm. Inspected unit for possible leaks from heater and none found. Reinstalled unit and tested operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Leander, TX 78641
Kayman
Job Details: 11/02/2021
Arrived onsite for dryer with melted terminal block. I confirmed the complaint. I installed the provided terminal block kit. The customer provided a new power cord. I installed the cord and tested the unit. The unit is working as designed at this time. Job complete.
We serviced a
AMANA DISHWASHER
Model ADB1500AWB
Near Round Rock, TX 78664
Wesley
Job Details: 11/02/2021
Arrived onsite for unit dead and not operating and found neutral supply shorted at block. Repaired wiring to restore function. All he is good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Buda, TX 78610
Jacob
Job Details: 11/02/2021
"Arrived onsite for the freezer getting over freezing in the freezer. Checked the seal and noticed that at the bottom of the door seal had ripped off, letting the outside air to seep in.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
David S
Job Details: 11/02/2021
Arrived on site for dishwasher leaking. I inspected the unit and work area. I ran the unit through a diagnostics cycle. I found the diverter leaking. . I am ordering the sump and motor assembly to complete the repair.; ordrng 1 W11087376 (Sump and motor)
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Round Rock, TX 78681
David S
Job Details: 11/02/2021
Arrived on site for lid latch not working. I inspected the unit and work area. I gained access to the control and found the lid latch connectors not seated properly. I reseated the connectors and tested the unit. It is working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Andice, TX 78628
Lou
Job Details: 11/02/2021
"Arrived on site to inspect wall oven display flashing. Upon further inspection, I found the unit control panel display flashing the sign to plug the unit in. I removed the unit from the wall and inspected the control panel harness. Checked continuity to the harness and it was good. I checked voltage to the unit at the junction box and it is getting 240V. I removed and replaced the control panel and retested and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model MED8630HC2
Near Austin, TX 78738
Brandon
Job Details: 11/02/2021
"Arrived on site for customer complaint of unit leaking water, found a lot of water inside vent hose, instructed customer to have vent checked. Unit had no error codes and tested good."
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near Georgetown, TX 78633
Lou
Job Details: 11/02/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the cutoff kit consisting of the cutoff and thermostat and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ3
Near Taylor, TX 76574
Jimmy J.
Job Details: 11/02/2021
"Arrived on site for DOOR SEAL IS TORN UP, NOT SEALING-PHOTOS ON FILE. Found gasket shredded and falling off. Removed old gasket and scraped off as much old sealant as possible to allow a new bead of sealant to adhere. Installed new gasket and gave twenty minutes to allow new gasket to adhere to door. Remounted door to dryer and left door open to ensure new gasket stayed puffed out to ensure once adhesive dries the gasket makes a good seal. Let customers know they can close the door around 2 pm today and the dryer would be ready to use. Job completed."
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Austin, TX 78738
Leonardo
Job Details: 11/02/2021
Arrived onsite for for door not staying shut. Tested unit and door would open on its own. Adjusted the door switch holders. Tested the unit. Unit tested good.job complete
We serviced a
WHIRLPOOL DRYER
Model WGD5800SW0
Near Austin, TX 78748
Kevin
Job Details: 11/02/2021
"Arrived on site and installed previously diagnosed parts. Installed new igniter and coil. Tested unit, unit tested good. Dryer now functioning as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Georgetown, TX 78628
Lou
Job Details: 11/02/2021
"Arrived on site to inspect dryer not working. Upon further inspection, I attempted to test the unit and it failed to respond. I removed the back cover and tested the cutoffs, thermostats, fuse and element and found the fuse was bad. I removed and replaced the fuse and retested and the unit is operating as designed. No lint observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 11/02/2021
Arrived onsite for unit not heating. Found good voltage and no harness damage. Tested cut offs and element. Found cutoff shorted but element is not grounded. Replaced cutoff with cutoff from truck stock. Tested unit. All checks good. Advised customer to have vent cleared of lint and debris as airflow blockage is the cause of the overheating failure. ; used 1 279816 ( Cutoff) from stock
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175QFA
Near Bertram, TX 78605
Cliff
Job Details: 11/02/2021
Arrived on site to diagnose a microwave that is tripping the breaker. Found failed door switch and switch holder. Replaced 1 door switch and holder and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Austin, TX 78735
Kevin
Job Details: 11/02/2021
"Arrived on site and installed previously inspected part. Installed new bellow. Tested unit and unit tested good. No water leaks detected, job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Leander, TX 78641
Kayman
Job Details: 11/02/2021
Arrived onsite for dishwasher with f2e2 error. I confirmed the complaint. The techsheet advises to replace the console. I replaced the console and tested. I found the valve restricted and not filling with enough water I found the diverter on the motor showing signs of a leak.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Georgetown, TX 78626
Tommy
Job Details: 11/02/2021
Arrived onsite for oven showing cooktop hot upon arrival found both front right and infinite switch reading incorrectly. Replaced and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Belton, TX 76513
Tyler
Job Details: 11/02/2021
Arrived on site for refrigerator need previously diagnosed FC door. Upon arrival I installed need a door during repairs I found that I could not reattach the old handle to the new door due to the threading inside the handle being stripped out and not allowing the locking back in to hold handle in place.; ordrng 1 W11163764 (Handle)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Del Valle, TX 78617
Jacob
Job Details: 11/02/2021
"Arrived onsite for unit leaking from the ice dispenser. Unit was making ice no problem and water was dispensing good. Customer had a concern about the ice cubes getting stuck in the ice chute and water would drop out when the door gets opened from the ice chute. Tested the ice dispenser and some cubes did get stuck. Called Techline said to be sure that the ice dispenser pedal is pushed all the way to let the door open fully. Said that some ice buildup may occur over time if the customer only uses crushed ice and that some of the ice may turn into water and drip over time because a lot of outside air can get to that area melt the ice. Gave me pointer W10647960 to show the customer, got sr#7732136197. Showed customer pointer and let them know that it is a use and care for the customer to keep track of. No leaks at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78723
Luis
Job Details: 11/02/2021
"Arrived on site for water not dispensing. Removed drawers and cover,found gap between fan scroll and air tower,added sealer between gaps,defrosted and flushed water tank,water dispensing correctly no air leaking from gaps."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Elgin, TX 78621
Matthew
Job Details: 11/02/2021
Arrived onsite for refrigerator ice maker not producing ice. Upon arrival tested unit. Ice maker not responsive. Checked for voltage and was not getting a reading. Uninstalled icemaker and found four connector harness with bent prong. Adjusted prong and secured harness. Ran test and ice maker completed harvest and filled with water. No leaks present at this time. Job complete.
We serviced a
FRIGIDAIRE WASHER
Model fftw4120sw1
Near Georgetown, TX 78626
Tommy
Job Details: 11/02/2021
"Arrived onsite for washer not spinning. Upon arrival removed basket and found unit gear case completely bound and unit motor completely damaged, tested unit drain as customer stated unit was draining but struggling found unit drain barely pushing water through, quoted customer for motor, drive shaft and drain pump.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Leander, TX 78641
Kayman
Job Details: 11/02/2021
Arrived onsite for refrigerator making clicking noise. Upon inspection I found the FC=6 RC=32 when set to 38 and 0. I ran thermistor tests is diagnostics and they all passed. I ran the damper but could not recreate any abnormal noises. I waited and started hearing the clicking in question. I pulled the unit from the wall and found the warning label was tapping against the wall causing the clicking noise. I accessed the control and tested resistance values of the thermistors. They showed in range. I replaced the main control due to the temperatures being off in both sections. I advised the customer to monitor the unit. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW3
Near Belton, TX 76513
Tyler
Job Details: 11/02/2021
Arrived on site for washer needing previously diagnosed ACU. Upon arrival I confirmed prior diagnosis and reassembled unit with a new ACU. I then ran multiple diagnostics and normal mode tests and found lid lock/ACU fully functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO42QMX02
Near Austin, TX 78746
Luis
Job Details: 11/02/2021
"Arrived on site. Installed new door kit,door,guide and arm tested ice dispenser operation good. Defective water filter,also informed customer old filter could not be removed due to tile in front of unit.
We serviced a
MAYTAG REFRIGERATOR
Model MZF34X16DW04
Near Seguin, TX 78155
Noah D
Job Details: 11/02/2021
Arrived on site to inspect unit for not freezing and not cooling at all. Upon inspection found the unit was clicking trying to start compressor. Replaced start device and tested. Compressor ran with no issues. Complete
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC6FS1
Near Dripping Springs, TX 78620
Robert
Job Details: 11/02/2021
Arrived on call to replace previous diagnosed parts. ; O-emld tckt
We serviced a
GE REFRIGERATOR
Model PFE28PSKKSS
Near Briarcliff, TX 78669
Brandon
Job Details: 11/02/2021
"Arrived on site to replace faulty heating assembly, after replacing found unit would not dispense properly, called GE tech line, found faulty heater tank, ordering part. ; ordrng 1 WR17X25782 (Hot water tank)"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Georgetown, TX 78626
Tommy
Job Details: 11/02/2021
"Arrived onsite for microwave not heating. Upon arrival found unit mag was bad, checked cavity thermostat and found it was good. also ordering unit mag thermostat JIC. ; ordrng 1 W11360415 (Mag thermostat)"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Round Rock, TX 78665
Wesley
Job Details: 11/02/2021
Arrived onsite for oversudsing problem found error codes indicating long drain oversudsing and air trap error. and cleared air trap hose and advised on maintenance and soap usage. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near Pflugerville, TX 78660
Wesley
Job Details: 11/02/2021
"Arrived onsite and found failed magnetron symptom. Replaced magnetron, capacitor and diode again. Unit is now operating properly. Advised customer on repair, all checks good. Unit is now operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Elgin, TX 78621
Matthew
Job Details: 11/02/2021
Arrived onsite for refrigerator with access condensation in cabinet. Upon inspection found condensation in RC compartment and frost in FC compartment. Upon inspection found gaps between ?skin? and liner allowing warm air to migrate into cabinet. Per Whirlpool recommendations used Whirlpool factory silicone to fill gaps. Notified customer to give minimum 24 hrs for silicone to dry. Customer will monitor.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killeen, TX 76543
Al
Job Details: 11/02/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Volente, TX 78641
Kayman
Job Details: 11/02/2021
Arrived onsite for refrigerator with interior lights out. Upon inspection I found the RC upper LEDs were out. I found the FC light out as well. I accessed and replaced the FC light and all lights in the RC restored function. Repair is covered under SP W11460554. I leveled unit while onsite as well. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Austin, TX 78728
Taylor M
Job Details: 11/02/2021
"Arrived on site for previously repaired microwave, upon arrival I gained access to the unit and removed it from the cabinet hinges and found that the vent was being obstructed not allowing for the blower to open the vent properly to differentiate the fan settings. I removed the obstruction of the vent and now the unit is operating properly as designed with all fan settings presenting accurately. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Pflugerville, TX 78660
Wesley
Job Details: 11/02/2021
Arrived onsite and repaired broken fridge door gasket by replacing and heat treating for good seal. Unit is now operating as designed. Advised customer on repair. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Killeen, TX 76549
Al
Job Details: 11/02/2021
"Arrived on site to inspect range error code. Customer explained the unit was malfunctioning on the day of the recent storms, which cycled power several times throughout the day. He advised the range has been working properly since the storm. I turned it on and got it to 350 degrees in the allotted time without any errors. Unit works properly. Couldnt duplicate the malfunctions. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS06
Near Austin, TX 78723
Scott
Job Details: 11/02/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cedar Park, TX 78613
David S
Job Details: 11/02/2021
Arrived on site to install previous diagnose part.I removed the old fc door and installed a new one. I tested the door. It is working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Marion, TX 78124
Andrew
Job Details: 11/02/2021
"Arrived on site to test unit for freezing food in RC. Tested unit found customer blocking damper door, restricting air flow. Temps in RC and FC were correct and good ice production. Thermistor reading properly but replaced as a precautionary. Called tech line and advised customer on blocking airflow and placement of taller items on top shelves blocking thermistor from reading properly. No leaks detected. Job complete.Sr#7732136498"
We serviced a
MAYTAG WASHER
Model MHW7100DC0
Near New Braunfels, TX 78130
Andrew
Job Details: 11/02/2021
"Arrived on site to replace bellow and clamp from previous diagnosis. Replaced parts, tested unit, unit works good. No leaks detected.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78752
Scott
Job Details: 11/02/2021
"Arrived on site for washer stopping or not finishing cycles . Ran diagnostics, found no cold water entering washer . Found valve clogged with debris. Replaced valve , ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Georgetown, TX 78628
Lou
Job Details: 11/02/2021
"Arrived on site to inspect microwave display digits dimming/going out. Upon further inspection, I found the digits furthest to the right were not functioning too can only see the zero.I removed and replaced the UI kit and retested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Round Rock, TX 78681
Kayman
Job Details: 11/02/2021
Arrived onsite for refrigerator with door scraping or squeaking when opened. Upon inspection I confirmed the RC door creaks and squeaks badly when opening and closing. I removed the door and inspected the hinge and cams. I found the hinge slightly sagging and no grease on the bottom cams. I bent the hinge up slightly and added grease to the cams. I re installed the door and it is no longer squeaking. The customer brought to my attention the unit being out of level. I leveled the unit. Job complete.
We serviced a
SAMSUNG DRYER
Model DV56H9100EG/A2
Near Austin, TX 78738
Brandon
Job Details: 11/02/2021
"Arrived on site to replace idler assembly, after replacing, unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78738
Luis
Job Details: 11/02/2021
"Arrived on site. Replaced defective ice box fan,ran diagnostics fan powered on.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Bellmead, TX 76705
Jonathan M
Job Details: 11/02/2021
Arrived on site for a range that won?t heat either oven. Inspected unit and work area. Confirmed customers complaint and found the igniter is turning on but no gas being supplied. Checked voltage from the control and found proper voltage going to the igniter?s. Check the igniter?s for resistance and off showed within range. I called Whirlpool Techline and spoke to Drew SR# 7732144365. He had me check resistance he values again and tracing voltage. He advised that the resistance value on the valve was out of spec and to replace the gas valve. Check the new gas valve and check resistance on the valve. Found the same resistance rating on the valve. I called back to whirlpool Techline and spoke to Adrian (same SR#). He had me check to see if the safety check valve was turned off or on. I found that the valve is turned off which he advised would only make it to where the burners were receiving gas. Flipped it on and all the elements began to ignite and turn on as designed. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Kempner, TX 76539
Al
Job Details: 11/02/2021
Arrived on site and inspected display not working properly. Confirmed some of the buttons didnt work properly. Attempted to uninstall the unit and discovered the unit was shoved into the cabinet so tight when I attempted to remove it the wood sounded as it it was going to break.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78665
Tommy
Job Details: 11/02/2021
Arrived onsite for dishwasher not draining. Upon arrival found unit drain pump burned out. Replaced and tested unit is now operating as designed.job Completed.
We serviced a
MAYTAG DRYER
Model MDE9700AYW
Near Kyle, TX 78640
Andrew
Job Details: 11/02/2021
"Arrived on site to diagnose unit for not heating, tested unit found bad element, dryer was full of lint build up, cleaned out lint, replaced element, tested unit,unit working as designed,job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Dripping Springs, TX 78620
Robert
Job Details: 11/02/2021
Arrived on call to replace previous diagnosed parts. After installation test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Manchaca, TX 78652
Leonardo
Job Details: 11/02/2021
"Arrived onsite to replace sump and motor. Replaced sump and motor. Tested unit,unit worked good. No present leak at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78753
Scott
Job Details: 11/02/2021
"Arrived on site , replaced fresh food door ,plug and badge . No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFC8090GX0
Near Austin, TX 78744
Kevin
Job Details: 11/02/2021
"Arrived on site and found washer/ventless dryer combo is being used to meet ADA compliance at apartment complex. Lint is building up on bellow surface and causing it to leak between bellow and door glass. Thoroughly cleaned lint from bellow and set unit into diagnostic cycle. Filled it with water and ran all functions through manual diagnostics and it is no longer leaking. Run times of eight hours or more are normal for this unit. This will not be functional in an apartment setting. Reported issue to tech line, job complete. 7732144926"
We serviced a
KITCHENAID OVEN
Model KEBS207SSS04
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/02/2021
"Arrived on site for both ovens not heating to correct temperature. Inspected unit and work area. Performed diagnostics mode and checked error codes. Will need to perform temperature test to continue testing. Customer stated she would need to contact home warranty for approval and they was at lunch at time of service. Found broil element operating after unit preheated. Powered unit off to allow unit to cool. Arrived back on site and gained access to control. Measured lower bake element and found opened.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Robinson, TX 76706
Jonathan M
Job Details: 11/02/2021
"Arrived on site for a washing machine that?s going off balance. Inspected unit and work area. The customer advised normal wash load cycle seem to be OK but when she?s doing heavier loads of towels or throw blankets, the unit seems to go off balance not finish the load. Ran the unit through diagnostics and found an F0 E5 (off balance load) error code. Ran the unit through an auto test in the unit ran as designed. I did notice the washer unlevel due to the house being slanted. I did adjust the feet on the washer but did advise to her that heavier load cycles can go off balance due to uneven weight distribution. I did show her how to complete her cycle if that happens in order to get the unit to finish but did advise that she would need to re-distribute her clothes evenly. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bellmead, TX 76705
Jonathan M
Job Details: 11/02/2021
Arrived on site to install previously diagnosed parents. Inspected unit and work area. Found the customer had a quarter of a bin full of ice. I did ask the customer if it was making ice. He did advise that it was and that it does make 3 to 4 cups for each day. I did replace the icemaker but did tell him that these icemakers are extremely slow production and will typically make anywhere from 50 to 70 cubes a day. Tested the unit and the unit harvested and filled as designed. Call complete.
We serviced a
GE DISHWASHER
Model GDF620HGJ5BB
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/02/2021
Used service pointer to test for failed heating element. After performing test, power would still not allow LEDs to light up. Disconnected harness from bottom of control mount then plugged back in and power to dishwasher came on. Ordering Door Harness WD21X22916, ASM Harness WD21X23559, OWI sensor WD21X22830, Heating Element WD05X24776, and Control WD21X24901. All ordered parts will need authorization. Most likely a new harness and will resolve the power failure issue, but may need another control due to repeated power failure. Bringing element and OWI sensor in the case that they are needed. ; ordrng 1 WD21X22916 (Autho Door Harness) and 1 WD21X23559 (Autho ASM Harness) and 1 WD21X22830 (Autho OWI sensor) and 1 WD05X24776 (Autho Heating Element) and 1 WD21X24901 (Autho Control)"
We serviced a
KENMORE DRYER
Model 110.7308622
Near Granger, TX 76530
Jimmy J.
Job Details: 11/02/2021
"Arrived on site for HAD SOMEONE OUT A WEEK AGO. SAID SHE NEEDED FUSES & POWER CORD. NOT COMING ON AT ALL. THE PROG ON THE CORD HAS A BURN MARK. GUY HAS LIVED THERE A LONG TIME AND HAS NEVER HAD THE VENTS LOOKED OUT - SHE SAID THE OTHER COMPANY TOLD HER THE VENTS LOOKED PRETTY CLEAR. Found power cord was burnt due to faulty outlet. Tested voltage and was not getting 240. Removed rear cover and tested fuses. Fuses were fine. Explained to customers they needed an electrician to repair the outlet or breaker or possibly both. Once the voltage is corrected they need to buy a new three prong cord and the dryer should start working again.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC3
Near Pflugerville, TX 78660
Wesley
Job Details: 11/02/2021
Arrived onsite and installed valve to correct low flow error. Unit is now operating as designed.
We serviced a
KITCHEN AID ICE MACHINE
Model n/a
Near Spicewood, TX 78669
Brandon
Job Details: 11/02/2021
"Arrived on site for customer complaint of unit not producing ice, I ran diagnostic test cycle, found unit tested good at time of service."
We serviced a
WHIRLPOOL WASHER
Model MED8630HC2
Near Austin, TX 78738
Brandon
Job Details: 11/02/2021
"Arrived on site for customer complaint of unit leaking, found no error codes and unit tested good in diagnostic mode."
We serviced a
KITCHENAID MICROWAVE
Model KEHU309SSS06
Near Austin, TX 78750
David Z
Job Details: 11/02/2021
"Arrived on site to diagnose oven throwing error code for NTC sensor, and not letting unit run the oven. Checked sensor in the rear of the unit and found sensor looked like it had partially melted, and there was a connector melted to the boiler. Replaced boiler and tested unit. Verified unit is running properly and error is gone.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVQ07
Near Georgetown, TX 78633
Tommy
Job Details: 11/02/2021
"Arrived onsite for ice maker not making ice. Upon arrival found unit ice maker receiving water but motor not turning. Replaced ice maker and tested, unit is now operating as designed. Job Completed."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS11
Near Round Rock, TX 78681
David S
Job Details: 11/02/2021
Arrived on site for micr door not closing. I inspected the unit and work area. I found the right side interlock not engaging fully. I am ordering the interlocks. ; ordrng 1 W11449277 (Interlock)
We serviced a
WHIRLPOOL WASHER
Model WTW8000BW0
Near Pflugerville, TX 78660
Wesley
Job Details: 11/02/2021
Arrived onsite and tested unit for occasional clunk sound and occasional squeal. Tested unit and found no error codes and no sign of bearing failure. Advised customer on unit and possible causes for the sounds related to washer design and load type. All checks good. Unit is now operating as designed. All checks good.
We serviced a
MAYTAG DRYER
Model MEDC400VW0
Near Waco, TX 76710
Jonathan M
Job Details: 11/02/2021
Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. Found the unit heating and checked behind the unit. Found the vent hose completely crunched and blocked not allowing airflow out of the dryer. Use the vent test kit on the unit and found the unit had poor airflow for all dryers. Removed the vent hose and found the vent has kept showing good airflow for all dryers coming out of the back of the dryer. I did advise the customer that her issue is with her vent hose and attempted to fix it. Found the vent hose completely crunched and not remolding itself to fit properly. I did advise the customer they would need to buy a new dryer vent hose to allow proper airflow going out. The unit is working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLBL6
Near Austin, TX 78730
David Z
Job Details: 11/02/2021
"Arrived on site to follow up on dishwasher that had issues with door closing. Tried working and bending the hinges to allow the door to close easier. Was able to bend the hinges to allow the door to close easier, however unit still needs a good push on top to fully latch. Could not see anything else damaged.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78722
Jacob
Job Details: 11/02/2021
Arrived onsite for unit not heating. Looked at the unit and saw it was unplugged. Tested for voltage at the plug. Saw that it was only getting 120v on neutral to L2. But the other leg is only reading 30v and together L1 to L2 was only reading 70v. Showed the customer the issue and that they need to get the plug replaced or something with the breaker to get the voltage corrected. No issues at this. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS00
Near Austin, TX 78756
Wesley
Job Details: 11/01/2021
"Arrived onsite and found unit cooling perfectly. However, over temp flashing and refrigerator read 68 even thought the true temp is 37f at time of service. Found service pointer W10849220 described exact symptoms as a result of wire harness failure and recommended a HV repair kit to correct symptom. Was able to repair symptom with hard reset.Repair not recommended at this time because unit is cooling properly and reset corrected over temp warning alarm. ; ordrng 1 W10849800 (Hv kit)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Bastrop, TX 78602
Matthew
Job Details: 11/01/2021
"Arrived onsite for ovens not keeping temperature. Customer complained that unit would not maintain target temperature and take long to cook. Said this was happening in upper and lower ovens. Pulled unit and checked for voltage, recorded 244 vac. Ran cycling test and found unit cycling around 358 degrees when set to 350. Called tech line for assistance. Insured cycling test was done, checked sensors ant control and checked voltage. Could not duplicate any issues. Provided SR#7732134296. If symptoms persist recommend replacing both control boards. Job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78724
Scott
Job Details: 11/01/2021
Arrived on site for dryer not starting . Found front rubber motor mount had broken off . Replaced motor and blower wheel. Unit is now operating as designed. Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/01/2021
"Arrived on site to test unit for ice randomly falling on floor and melting. Found temps correct, water pressure correct, ice chute clean and no build up, found ice door opening and closing properly, ice bin flapper am functioning as designed. Spoke with tech line and found no issues with unit. Advised customer on operation. No leaks detected. Job complete.CNote"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78628
Lou
Job Details: 11/01/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the right roller wheel being damaged and the left roller missing the axle, I installed the right roller assembly and the left axle with plug and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Austin, TX 78704
Jacob
Job Details: 11/01/2021
Arrived onsite for unit not draining. Tested the unit and did not hear the drain motor kick on. Replaced the drain motor. Tested the unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near Marble Falls, TX 78654
Cliff
Job Details: 11/01/2021
Arrived on site to diagnose a cooktop with burners not lighting properly. Found burner caps not fully installed and valves not adjusted for low setting. Adjusted valves and installed caps properly. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Round Rock, TX 78681
Tommy
Job Details: 11/01/2021
"Arrived onsite for refrigerator, not operating as designed. Upon arrival found unit ice maker, found unit ice maker had voltage but unit motor not moving. Ordering ice maker.; ordrng 1 W11284458 (Ice maker)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Gatesville, TX 76528
Jonathan M
Job Details: 11/01/2021
"Arrived on site for a range that is turning on and off. Inspected unit and work area. The customer advised that the unit elements seem to turn on and off during cycles and didn?t know if that was causing a problem. Had the customer show me what he was talking about and noticed the customer putting the unit on a low heat position where the unit was kicking on and kicking off intermittently. I did advise that on hidden element electric ranges, the unit will cycle the elements on and off intermittently depending on the setting. The customer advised that he?s always had a pan on top of the cooktop and has not noticed that up until now. I did go ahead and check all burners to ensure the unit was working properly. All checked good. unit is working as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/01/2021
"Arrived on site for oven will not heat up but the lights and everything work has had multiple techs out to look at oven. Found console was not responding like it should. Removed console and installed new console. Had customer reconnect to WIFI. Customer also connected to Whirlpool app. Time and date correct. Showed customer to ensure door is closed firmly to ensure the light turns off. Door doesnt need to be slammed shut, but closed firmly to allow door sensor to recognize door is closed. Otherwise if the light doesnt turn off when the door is shut it will not heat properly because it thinks the door is open. Preheated oven and it is heating as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Austin, TX 78741
Leonardo
Job Details: 11/01/2021
Arrived on site for unit not draining. Tested unit for not draining and found drain motor was not operating. Found glass stuck in drain motor. Cleared glass from drain motor and tested unit. Unit tested good.Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVQ00
Near Killeen, TX 76541
Al
Job Details: 11/01/2021
Arrived back on site after researching all possible failure possibilities I found the bracket and switches were defective causing the dispensing issues. R&R the bracket and both switches and unit tested properly without any issues. Customers satisfied. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Lacy Lakeview, TX 76705
Jonathan M
Job Details: 11/01/2021
Arrived on site for a washing machine that would not agitate. Inspected unit and work area. Confirmed the customers complaint and checked underneath the unit. Found the cam broken and not allowing the cam to move the slide up or down. Replace the cam and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Temple, TX 76501
Tyler
Job Details: 11/01/2021
"Arrived on site for range giving f1e0 error. Upon arrival I confirmed error and also found unit had stable 240v connection. Also verified terminal cord connection were tight and all intact, inspected ACU and found bad really causing the error code to fail. Tried resetting power but error continuously came back. Will need office to reach with customer once availability of ACU is known. ; ordrng 1 W11567368 (Acu)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Salado, TX 76571
Tyler
Job Details: 11/01/2021
Arrived on site for refrigerator not making ice still after previously being repaired. Upon arrival found FC temps at 13 degrees. Found no ice formations. Psi lvls equalized @50 psi. Running psi was 150/0. After further tests o called techline and spoke to 2 different techs. Sr#7732029334.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Killeen, TX 76542
Al
Job Details: 11/01/2021
"Arrived on site and inspected microwave light not working as designed. I discovered the reason for the light issues, was a closed relay on the control . Removed and replaced the control and unit tested properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Belton, TX 76513
Al
Job Details: 11/01/2021
"Arrived on site to inspect ice maker issues. Confirmed the complaint and found the valve humming, but not getting the proper water pressure to make it from underneath the sink, underneath the kitchen floor of the mobile home and up to the valve. R&R the ice maker. Customer will need to contact a plumber to improve the water pressure due to the low pressure not being enough to have the unit fill properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Killeen, TX 76543
Al
Job Details: 11/01/2021
Called Whirlpool Tech Line and spoke ED SR# 7732125542? Found the continuing cause of the ice maker issues was the harness in the bottom of the door. I was advised to order a new freezer door. Needs more work ; ordrng 1 LW11038917 (Freezer Door Stainless)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/01/2021
Arrived on site for a washing machine that is flashing an LF error code. Inspected unit and work area. Confirmed the customers complaint and found an F0 E3 (overload) and F8 E1 (low/no water detected) error codes. Tested the unit in a manual cold valve test and found the cold water valve was not drying in water but was being supplied voltage. Replaced water valve and tested the unit. The unit began to work as designed. We?re on the unit through an auto test and did mention to the customer that it sounded like her bearings on her gear case we?re going out.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Rogers, TX 76569
Tyler
Job Details: 11/01/2021
"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed prior complaint. After installing needed compressor, rc Evap coil kit, uv drier, access valve, I reassembled and pulled vacuum on unit. After I recharged system with 5.5oz of refrigerant I then ran 7nit in test 4, and in normal operation for 30 minutes. Found no evidence of leaks and coils frosted over evenly as designed. Informed customer to give unit a full 24 hrs to cool. Call complete"
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM3
Near Gatesville, TX 76528
Jonathan M
Job Details: 11/01/2021
"Arrived on site for a dishwasher that won?t start. Inspected unit and work area. The customer advised that all the buttons work except for the start button and that the start button has seemingly fallen out of place. Tested the unit and confirmed that the start button was not sitting properly due to a bad console..; ordrng 1 W10847822 (panel-cntl)"
We serviced a
GE WASHER
Model GTW680BSJ3WS
Near Hamilton, TX 76531
Jonathan M
Job Details: 11/01/2021
"Arrived on site for a washing machine is not spinning or agitating. Inspected unit and work area. The customer advised that this issue is extremely intermittent and after the first time, went away for almost a year and came back on another cycle. She advised that since she called back and that the unit has been working. Ran unit through diagnostics and found a 26 (out of balance ended final spin), 16 (slow drain), and 18 (drain pump clearing algorithm failed) error codes. I tested the unit and then you?ll send an application in both ran as designed. Ran the unit through service test 10 for the pressure sensor and found the unit working as designed. Ran through a drain at the end of the pressure sensor test to clear out the water and the unit ran as designed. I asked the customer when this happened if she had an off balance load prior to the unit not spinning or draining and she advised it had. I advised her that if it only happened twice in the last year and the unit has been working ever cents, the most likely scenario is that the unit was stuck in the same wash cycle it was in when it went off balance and she just needed to power reset her unit. Advised her to keep an eye on the unit and call back if she has any further issues. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIA18PNLS11
Near Austin, TX 78726
David Z
Job Details: 11/01/2021
"Arrived on site to diagnose ice machine that was hanging on right side. Checked unit and found the anchor for the screw had come out of the plastic square on the cabinet. Advised customer we cant get this part on its own, but I can glue it back in.Glued in insert and verified unit is properly functioning.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS11
Near Lago Vista, TX 78645
Justin
Job Details: 11/01/2021
"Arrived on site to install previously diagnosed parts. I installed the new inner door, outer door, handle, and nameplate. The unit is as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near New Braunfels, TX 78132
Noah D
Job Details: 11/01/2021
"Arrived on site to inspect unit for not making ice and overfilling, upon inspection found the icemaker stuck in fill. Replaced icemaker and tested water. All functions returned. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Jarrell, TX 76537
Jonathan S
Job Details: 11/01/2021
Arrived on site to install previous diagnosed part. Removed failed switch and installed new. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL COOKTOP
Model MFC2061KES
Near Austin, TX 78703
Jacob
Job Details: 11/01/2021
Arrived onsite for the water filter housing leaking. Went ahead and replaced the filter head. Tested the unit. Unit stopped leaking. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL OVEN
Model GBD307PDB09
Near Kingsland, TX 78639
Cliff
Job Details: 11/01/2021
Arrived on site to diagnose an oven that is not turning on. Found thermal fuse and tod both open and replaced them. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/01/2021
Arrived on site for The door doesn?t open all the way down. It locks at 45degs instead of opening level to the ground. Customer showed me the left side friction pad had broken. When opening the door the hinge stops the door from opening all the way. Gained access to left side hinge and adjusted hinge to the point where it no longer makes contact with the door preventing it from opening all the way. Customer stated the dishwasher also doesnt drain all the way. Found drain hose did not have a high loop. Adjusted drain hose to have a high loop. Ran through diagnostics and no error codes came on. Drain pump removed all water now that the hose has a high loop. NO leaks detected. Job completed.