Arrived on site for a refrigerator that is leaking water into the refrigerator section from the freezer section. Inspected the unit and work area. Found that the drain underneath the freezer evaporator was clogged with ice causing water to flow into the refrigerator section. Steamed out the ice and unclog the hole. Also added silicone around the edges of the freezer door due to minor frost buildup around the door edges. The unit is now working as designed. Call complete.

Arrived on site to test unit for not draining. Test unit and found bad drain motor. Replaced drain motor test unit and unit draining correctly job complete.

Arrived onsite for failed guid/wheels. Upon arrival inspected unit. Found failed right rail assembly and adjusters. Ordering rails and adjusters. Also found left bottom support was fractured not allowing unit to level properly. Ordering left support and mounting kit. Office to reschedule.; ordrng 1 W10920122 (Left side support) and 1 W11212734 (Right rail) and 1 W11666271 (Left rail) and 1 W11685751 (Adjuster) and 2 W11551775 (Toe kick screws)s and 2 WP8269145 (Mounting bracket)s and 1 W11502191 (Mount kit)

"Arrived on site to diagnose washer not starting cycles. Examined unit and found the lid strike, latch and bezel were broken and not making contact. Ordering strike bezel and latch to resolve. Return visit set for 8/30; ordrng 1 W11643703 (Bezel) and 1 W11513250 (Strike) and 2 WPW10273971 (Strike Screws)s"

"MHW5630HW3 Arrived to inspect stalling cycle. I found F5E2 stored in memory and I cleared for testing. I discussed the issue with the customer and found the likely cause for the PF is they are shutting off the circuit breaker when the unit appears to go into extended spin, after the timer on the UI reaches one minute and it stalls. Intermittently, the unit will be sitting with 1 minute displayed and the garments are soaking wet. I ran the unit through multiple manual and automatic tests and found no electronic or electrical supply issues and the unit did complete high speed spin. However, I did hear a squeal on the first high speed spin attempt and it was clearly the rear bearing inner seal. Further testing revealed the front right leg of the unit was not bearing any weight and if the machine was pushed back, it would rock and the leg could be spun. If further issues occur prior to return, contact tech GC. Due to the door lock error code being a commonality throughout all services, I am ordering W11565030 and will install upon return. ; ordrng 1 W11565030 (Door Lock)"

"Arrived on site to test unit for no power, tested unit found unit not receiving any voltage at the terminals, checked breaker and found it tripped, showed customer where to reset if it trips again, explained to customer that since unit is on a AFCI breaker this will probably happen again, if breaker starts to trip more often, it will need to be replaced, at this time unit is running as designed, no leaks detected job complete"

Arrived onsite for a dishwasher to possibly replace previous diagnosed parts. I pulled the dishwasher out and was able to inspect the inlet assembly finding it good. I routed the drain hose through the rear of the machine and reinstalled the drain pump drain hose to the water inlet and installed the retaining clip. I tested the machine and there were no more water leaks present. Call complete.

"Arrived on site for dishwasher, inspected unit and work area. Installed new sump and motor and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for washer not completing cycle . Ran diagnostics got over suds and rpm error codes . Unit would hum during agitate and spin cycle . Replaced cap . Re ran diagnostics, all checked normal. No water leaks detected at this time. Job complete"

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Ordering new sump and motor office to reschedule ; O-emld tckt

Arrived on site to test unit for smell and grease on plates. Test unit and found some grease residue on filter. Advised customer to run vinegar a few times to help unit clean. Job complete.

"Arrived on site to test unit for mission parts, customer stated that it does not dispense ice and makes a loud grinding sound, tested unit found broken ice bin, ice chute, ice maker is leaking water, will need to replace ice maker, ice chute and ice bin on next visit, ordering parts office to reschedule ; ordrng 1 W11573761 (Ice chute) and 1 W11347840 (Ice container)"

Arrived on site to test unit for top RC lights and FC light not working. Replaced FC module and unit now working as designed. Job complete.

"Arrived on site. Per tech support replaced ui and main control,changed defrost setting to basic"

"Arrived on site for ui display not showing correctly,missing some dashes . Found ui shorted out and corroded. Vent and gasket are in good shape . Replaced UI control . Ran diagnostics,all checked normal. No water leaks detected at this time. Job complete"

"WRX735SDHZ08 Arrived to inspect PO error. The issue had occurred several times prior to my arrival, per the customer. I checked the outlet by wiggling the cord and found no issue. I inspected the connections at the main control and found no issues. The primary power cord connection in the lower unit area had the appearance of being slightly too pinched and I corrected. I reseated all other connections within the unit and set the leveling legs. Operational test good, no leaks observed during service."

Arrived on site for refrigerator making a crack/popping noise. Upon further testing I found defuser not opening and getting stuck. Replaced defuser and found noise removed and defuser functioning as designed. Call complete

Arrived on site for F21 error code. Upon arrival inspected unit and found standing water in basket. Drain all water with vacuum. Checked filter and is good. Found sludge in rear drain hose. Cleared hose and reset error code. Test unit and unit is operating as designed. Job complete

Arrived on site for not cooling. Upon arrival inspected unit and is operating. Found unit is cooling just no air flow. Removed evaporator cover and found harness to fan motor is disconnected. Secured connection and test fan . Motor is now operating. Unit is operating as designed. Job complete

Arrived on site to test unit for not washing. Test unit and found broken upper spray arm and lower rack wheels broken and adjuster for top rack broken. Ordering all parts office to reschedule ; ordrng 1 WPW10448645 (Upper spray arm) and 2 WPW10082868 (Lower wheels)s and 1 W10712395 (Adjuster kit)

Arrived on site to install previously ordered part. Upon arrival unit is currently in defrost mode. There is currently not icing or frosting happening. Replaced right side RC door gasket.

"Arrived on site to test unit for not washing properly. Found error f4e3(motor not engaging). Erudite motor received proper voltage. Replaced sump, unit now working as designed. No leaks detected. Job complete."

Arrived onsite and found unit operating with sticking glides. Ordering ice drawer glides and returning with drawer glides. ; ordrng 1 WPW10170987 (Center glide) and 1 WPW10170835 (Ice drawer glide left)

"Arrived on site for snack drawers issues. Found lid popping off end brackets,added washers to end caps,reinstalled lid tested drawer operation unit working as designed. ; used 2 Wp489467 (Washer) from stock"

"Arrived on site for unit making noise when powering on. Upon inspection found mounting screw above damper was too long, making contact with the fan blades. Shortened screw. Unit is now functioning properly. Job complete"

"Arrived on site to test unit for not locking. Found error f7e9(locked rotor). Found gearcase has failed and agitator is stripped. Recommend gearcase, rotor, stator, slider clutch, agitator and lid lock assembly. Office to reschedule. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10754158 (Motor) and 1 W10754161 (Rotor) and 1 W11550891 (Agitator)"

"Arrived on site to test unit for loud noise, tested unit for extreme rumbling noise of stage 3 in diagnostics, not water valve have failed, drain pump is running extremely rough as well, recommend replacing hot and cold water valves and drain, ordering parts rescheduled for 8/29, customer want a morning appointment ; ordrng 1 W11316255 (Valve) and 1 W11316256 (Valve double)"

Arrived on site to test unit for unit not working. Did a hard reset and out unit in test mode and unit working as designed. Turned unit on to normal cycle and unit working correctly job complete.

"Arrived on site for washer making a loud noise. Upon arrival couldnt find any error codes. Found no oil leaks, gearcase, cam or belt failures. Customer provided video of sound but I couldnt replicate failure during spin. I did replace actuator due to possible sensor failure with transition between agitate and spin based on noise from video, found unit working as designed with no leaks."

"Arrived on site to install previously ordered parts. Upon arrival replaced timer and issue continues. Replaced thermal fuse . Disassembled unit to test motor. Motor test good. Am getting 120 at motor. When start is pushed, voltage at motor drops to 4v . Need to order harness.. office to reschedule ; ordrng 1 W11485014 (Harness)"

Arrived onsite for a dryer that shuts down and shows an F3E3 open or shorted inlet thermistor error. I went in diagnostics and confirmed the F3E3 error and erased it. I tested the thermistor from the control and it showed 55.5 ohms at 73 degrees which is good. I tested the dryer on a timed dry high heat cycle and the dryer worked as designed and never failed. I ran a regular cycle on medium heat and the unit never failed. I made sure the connector was tight at the control for the thermistors. At this time all is working as designed. Call complete.

"Arrived onsite for a refrigerator that isn making a loud noise when in use. Upon arrival I found that the unit was in defrost. I put the unit in diag mode and ran the compressor and found that it ran normally with no loud noise as the customer described to where he could hear it in the next room, I ran all of the fans in the unit one by one and found that they ran normally with no loud noise either. But the customer did point out to me that the lower door hing squeaks when you clothe door. I attempted to adjust and gears the hinges but still no change I am ordering the hinges and returning on 09/06/23; ordrng 1 W11233372 (Bottom HINGE-DOOR)"

"Arrived on site to inspect range oven not turning off. Upon further inspection, the customer advised that they were baking at 450 degrees and when they went to turn the unit off at the control, the oven would not turn off and they could hear the control relays making a popping noise. I found the unit unplugged and I tested voltage at the wall and got 243V. Removed the back panel and inspected the control and found no damage to the control and inspected the terminal block and the harness checked good. Plugged the unit in and tested the unit on bake at 350 degrees and measured voltage at the bake and broil elements and got 243V at both. Tested voltage at the terminal block and got 243V. Monitored temperatures and voltages while testing and when the unit reached preheat temp of 350, I allowed the unit to cycle for approximately 5-6 minutes then turned it off and monitored operations. The unit operated as designed and turned off when I pressed cancel on the control. I advised the customer of my testings and findings and recommended replacing the main control due to a possible relay sticking and allowing the unit to continue to heat. I contacted Whirlpool Safety and spoke to Callie and advised of my testings and findings and recommended the main control be replaced. Callie provided concession #W18BC50WPL1 to warranty all repairs to the unit and provided SR#7737103518. I removed and replaced the main control and retested and unit operated as designed. I tested the cooktop burners and they are operating as designed. Job completed."

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed"

Arrived on site for dishwasher not drying dishes. Upon arrival couldnt find any errors in diagnostics. Ran through diagnostics tests but found unit would stop diagnostics right after drain motor was done and wouldnt allow for unit to heat. Ran tests repeatedly but couldnt get any power from ACU to heater tor stat. Verified unit had stable 119vac connection that was polarized correctly. Ill need office to reschedule once availability of control is known. Ordering W11672039a control board. ; ordrng 1 W11672039a (Control)

Arrived on site to install previously ordered parts. Replaced lid and same noise continues. Disassembled unit to inspect all components. Found blower collar is not secure and rattling. Added both padding and secured collar to housing. Test unit and is operating as designed. Job complete

Arrived on site and verified blower assembly was needed. Found green wire to blower was pinched and cut causing it to ground out to cabinet. Replaced blower and vent. Tested unit to 350 with no issues. Unit working as designed. Job complete.

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."

Arrived onsite for a refrigerator with a stuck air filter. I found out the customer was trying to remove the dampener housing be cause he thought there was an air filter in it. I explained to the customer that this unit does not come with an air filter and he only needed to change the water filter when the change filter light came on. I showed the customer in the owners manual the option of getting a preserve filter for the vegetable bin. Call complete.

Arrived on site to test unit for door falling when opening the door. Test unit and found broken right hinge. Ordering new hinge rescheduled for ; ordrng 1 W11573702 (Right hinge)

Arrived on site for loud dryer . Found belt had grooved tension pulley . Replaced belt and pulley. Unit is now functioning properly . Cleaned lint out . Recommend having vents cleaned . Job complete

"Arrived on site for a refrigerator that is freezing items in the refrigerator section. Inspected unit and work area. Found the refrigerator at 19?F and the customer advised the unit always freezes everything inside of the refrigerator section. Checked the refrigerator thermistor and found it reading, 1.81 kg ohms of resistance, indicating the temperature was above 100?F. Replaced the refrigerator thermistor and tested the unit. The unit began to cool and operate as designed. Advised the customer to keep an eye on the unit and call back if any other issues persist. Call complete."

"Arrived onsite for range bake not working. On inspection found that the broil is working correctly, but no bake. Getting 123 vac to the broil on the DSI board, the bake is getting 0vac on the DSI board. I replaced the DSI and when I talked to WP tech line they said to change the control board since there is no voltage to the bake side. I tested the igniter wire and tested good. On further inspection found the wire red with white stripe is shorted. Ordering a wiring harness.Sr7737163828; ordrng 1 W11458864 (Main harness) and 1 W11564647 (Console)"

"Arrived onsite for a refrigerator that isn not cooling. Upon arrival I found the unit running but not cool at all. The unit has been running all day at this point and there was no frost pattern and the unit is pulling .25 amps. I am ordering a ss. Compressor, evap, access valve and dye driver. Office to reschedule ; ordrng 1 W11578004 (EVAPORATOR) and 1 W11358352 ((Compressor Kit)) and 1 WPW10143759 ((Dye Drier)) and 1 W10913906 ((Access Valve))"

Arrived on site for microwave making noise . Unit is heating and vent working . Found top mounting bolts loose and unit is vibrating and making noise . Tightened mounting brackets . Noise went away . Job complete

"Arrived onsite for ice ball on shelf below icemaker. On inspection I could see splash evidence in the freezer. The icemaker was replaced In April, ordering the icemaker fill tube to see. You can see were the water splashed and froze inside the FC. No water leaks detected during service.; ordrng 1 1111111111 (Icemaker fill tube. Could not fine it. #58 might be it.)"

Arrived onsite for a refrigerator with moisture build up on the outside of the doors. I found the vertical mullion sweating and moisture running down and collecting in the deli drawer gasket. I found the vertical mullion turned off on the UI in test 35. I turned it on and tested finding it drawing .50DCA and working as designed. Call complete.

Arrived on site to replace front left leveling foot and checked sealed system. Unit has been unplugged. I was able to plug it in and adjust the fridge and freezer and replaced the damaged foot. I checked for leaks on the welds and evap and found no UV dye present (other than what had dripped during the cap tube weld leak) previously resolved. Unit started cooling properly and frost pattern was developing. Leveled unit. All appears to be working as designed. Repair completed.

Arrived on site for dryer making a screeching noise during use. Upon arrival confirmed failure and found noise emanating from front bearing seal that had broken from drum. Replacing bearing kit and tested unit. Found noise removed and unit working as designed. Call complete

Arrived on site for doors not sealing properly. Found fresh food door gasket not sealing and has small gap about 1/4 of the way down . Readjusted hinge brackets and perma gummed behind gasket . Heated gasket up and remolded . Door is sealing properly . Recommended to come back in couple day to see if any new moisture issues are present. No water leaks detected at this time . Job complete

"Arrived on site to replace previously ordered parts. Replaced control W11621180, Valve W11621181, and dispenser W11413340. Test unit and unit is operas designed. No leaks present at this time. Job complete"

Arrived on site for microwave not turning on. Upon arrival confirmed failure and found fuse blown on noise filter. Filter connections were tight and I replaced fuse and door lock under W188JB1DPL1. Found unit workin* as designed without failure. Call complete

"Arrived on site. Found freezer door gasket popping out of door liner channel,added adhesive to liner channel,reinstalled gasket. If issue continues will need a new freezer door."

"Arrived onsite for customer questions concerning design, settings and performance expectations. Tested and found unit operating properly and within specifications. Advised customer on findings and on use and care."

"Arrived on site to inspect washer not going through cycles. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed. Customer advised that the unit is noting enough water and wont start a load. I made recommendations for use and care and recommended they use the unit on a deep water wash and rinse to allow the clothing to get fully cleaned. No repairs needed at this time and no water leaks observed during service, job completed."

"Arrived onsite for oven tripping breaker. Upon arrival inspected unit. Ran diagnostics and found not stored error codes. Ran components test and isolated all components, did not trip the breaker. Ran normal bake at 350 degrees and completed bake cycle, took pic. If symptoms persist recommend builder inspect wiring and breaker. Unit is functioning properly. Job complete"

Arrived on site to install freezer door. Tested and unit is not operating as designed job complete

"Arrived on site for element sagging. Upon arrival, inspected unit and found support is fractured. Need to replace support. Removed microwave/oven combo from cabinet. Had to completely disassemble unit to get to support retainer. Installed new support. Unit is operating as designed. Job complete"

"Arrived on site to test unit for screeching noise, tested unit found a a screw holding the shield fell out and got stuck between cam pulley and cover, when customer would run larger loads it would grind on the cam damaging it, replaced cam, secured cover with larger diameter screws, tested unit unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for gas smell, tested unit found that the gas is on but no gas smell but when i open the unit a strong gas odor can be detected, took apart the unit and was able to narrow down the smell to burner, replaced burner, ran for 10 minutes, no excessive smell of gas was detected, advised customer to monitor and if issue persists call us back, at this time no leaks detected,job complete"

"Arrived on site for refrigerator not cooling properly in rc said and struggling to get past 39 degrees when set to 4th coolness lvl. Upon arrival found temps at 8/40 degrees in fc and rc. Tested thermistor from hv control at P5-1&2 6.92k, 3&4 13.5k, p8-1&2 21.5k. Found condenser coils clear and all fans running. Found compressor much hotter then normal. Spoke with techline on findings (Chris sr#7737166218) and was instructed to put a temp data collect in unit to record temps over next few days. I did verify unit had proper airflow through defuser and lower return vent. Replaced evap fan motor and evap thermistor to try and help regulate airflow better to rc side. Office to reschedule once temp collector is known.; ordrng 1 Tempdatacollector (Temp data collector)"

Arrived on site for refrigerator not cooling. Upon arrival conf8rmed failure and found all fans running. Found compressor had signs of previously repair sealed system and checked r600 psi. Found unit was low on refrigerant and had leak in system. Will need office to reschedule once availability of parts is known for repairs.; ordrng 1 W11455472 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W11455370 (Evap coil) and 1 Nitrogen (Nitrogen kit) and 1 R600 (R600)

"Arrived onsite for range door glass broken. Replaced the glass on the front of the door. The handle brackets were bent up, pulled and straighten them up and reinstalled. The unit was in the garage and the range door is operating as designed."

Arrived on site for upper ice maker not working . Also unit is still not cooling properly . Found FZ 20 degrees . Weak frost pattern . Compressor pulling normal amps . All fans working . Ran harvest and fill . Both working normally. No signs of dye . Will let service manager determain parts to return for repair . No water leaks at this time ; O-emld tckt

"Arrived on site for dishwasher, inspected unit and work area. Installed new sump & motor and tested, unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived onsite and confirmed slides are stiff and hard to open. Replaced left and right side. Door is opening and closing properly. Job complete

"Arrived on site to test unit for no power. Found ui not receiving voltage. Found console is peeling apart causing moisture from steam to accumulation on UI board. Recommend control, UI and console. Scheduled for 8/29.; ordrng 1 W11460908 (Console) and 1 W11460962 (UI)"

"Arrived on site for freezing in fresh food section. Found cold air migrating through around damper with damper closed,removed diffuser assembly,added sealer to new diffuser installed new diffuser air no longer migrating through. Found new crack at bottom of liner,used liner repair kit."

"Arrived on site to diagnose range that was burning some items on the cooktop, on several different burners. I tested the voltage at the terminal block and found it consistently at 120 on L1 and L2, polarity correct. I tested the burners and found they are cycling correctly, and the switches are fully responsive. Per previous conversations with tech line I checked their cookware and found most of it had a fairly noticeable concave indent, with one bubbled outwards, which can cause issues with the element. Advised to replace cookware with some newer pots and pans with flat bottoms to ensure proper cycling. Burners are not sticking on high and no damaged was found to the switches. All working as designed with no verifiable failures. Call complete."

"Arrived on site to follow up on washer making excessive noise. Noise sounds like loud screening during spin only. Watched videos customer captured. Ran unit with weight on 3 different cycles and diagnostic. Noise sounds like screaming Triac on control board, and the serial number falls in range for service pointer for triac Noise. Ordering control and encoder to resolve. Valve also sounds abnormally loud. Set return visit for 2 hours to make sure we can run a load and noise is gone. ; ordrng 1 W11513246 (ACU) and 1 W11481116 (Encoder) and 1 W11513255 (Valve)"

"Arrived onsite for dryer no power. The customer said that there was a power outage and dryer did not come back on. They found the breaker was tripped. The unit now will power on, the LEDs flash on when the power button is pushed but do not flash on when you power down. The washer does both. I installed new control board and ui. The unit is operating as designed.Sr7737160430"

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new control and tested the unit and found unit operating as designed. We do have the go ahead to charge cc on file

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was the dishwasher not working or draining. Tested and found the drain hose pinched. Replaced and tested, unit is now operating as designed. Job completed."

Arrived on site for FC lighting out and RC cooling issue. Upon arrival customer states that there is no issues with cooling and that only issue is FC lighting. Inspected unit and found leds out in FC . Replaced 1 led module kit. Test unit and is operating as designed. Job complete

Arrived on site to diagnose refrigerator not cooling and making a buzzing sound. Examined unit and found the compressor was completely locked up and just buzzing when it's trying to start. Advised customer that a sealed system repair is needed. Requesting autho and required parts. Office to schedule when ext warranty approves and parts arrive. ; ordrng 1 WR87X41607 (Compressor) and 1 WR87X36103 (RC Evap) and 1 WR87X36101 (Freezer Evap) and 1 WR87X30875 (GE Drier - R600) and 1 Nitrogen (Nitrogen) and 1 R600Kit (R600 Kit) and 1 Wr87x30876 (Access Valve) and 1 SmartHQ (GE Smart HQ)

Arrived on site for unit not operating correctly. Upon arrival test unit. Cannot duplicate the issue. Customer stated that there may be a issue with time. Test timer several times and operates correctly. Instructed customer on timer use and timer resetting . Unit is operating as designed. Job complete ; ordrng 1 W11600643 (Control panel)

Arrived onsite for previously diagnosed parts. Installed the new wiring harness and tested the unit. The unit is operating as designed and no water leaks detected during service.

Arrived onsite for unit not making ice after last repair. Upon arrival inspected unit. Found ice in the mold. Ran diagnostics and found E5 error. Ran harvest and completed. Ran fill test and completed. Error could have been lingering from prior repair. Power cycled unit and set to fast ice. Also confirmed that ice box fan is functioning. Customer will give 24 hrs to monitor ice production. If symptoms persist recommend replacing upper ice maker.

Arrived onsite for unit suck on final minute of spin cycle. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Ran auto test and passed. Ran quick wash full cycle and passed. Customer recalls seeing load bunched together and lumped in tub. Suspected out of balance load causing unit not to reach full rpm. Showed customer how to pause the cycle and redistribute items to allow unit to balance properly. Job complete

Arrived on site to test unit for right front burner not igniting. Test unit and found bad burner head and igniter. Replaced burner head test unit and unit test good job complete.

"Arrived on site to test unit for no power, tested unit found that the AFCI breaker is tripped, customer was not aware that the breaker is located on the outside panel, reset and tested, unit is running as designed, explained to customer that the unit is on a AFCI breaker and sometimes it will trip, breaker can be reset but over time it will need to be replaced, at this time unit is running as designed, job complete"

Arrived on site. Replaced defective freezer door checked door seal good.

"Arrived on site to diagnose refrigerator that was not dispensing water or making ice. I tested the dispenser and found it barely trickling. Removed water filter and ran again. Found proper flow with filter removed, indicating a failed filter. Checked the ice maker and found fill tube was full of ice. I removed the ice and steamed out the tube. Tested a harvest and found it filled properly. I found water staying at the end of the fill tube due to a little ridge from casting. Trimmed off the ridge so water would no longer back up. Repair completed."

Arrived on site for no response . Found stuck keypad . Replaced UI console . Unit is responding to commands. No water leaks at this time. Job complete

"Arrived onsite for cooktop with no power. Customer said they were having issues with the outlet on the counter and the cooktop is on the same circuit. The breaker was tripped, the breaker was reset and the unit is working as designed. No gas leaks detected during service."

Unit is in apartment 4100. Arrived onsite for unit not sealing properly. Inspected and found center mullion needed adjustment to slide into catch properly and seal. Made adjustment and tested. Unit is now functioning properly. Job complete

Arrived on site to test unit for damaged drawer panel and damaged door. Ordering new door office to reschedule ; ordrng 1 W11106273 (Door)

Installed parts previously ordered. I explained to CX to defrost unit for 24hrs and then allow 24 hrs to cool. Job completed.

Arrived on site to install new rack stop for upper rack. Installed and verified proper fitment. Repair completed.

Arrived onsite and determined not evidence of leaking from the either evap because unit still had very full charge. Replaced the the compressor and installed dye drier and access port. Pulled vacuum and charged system with 5.75 oz of r134a. All checks good. Advised customer on repair. Unit is now operating as designed.

"Arrived on site ,replaced white drain hose . Ran diagnostics wash . All checked normal. No water leaks detected at this time. Job complete"

Arrived for vent hood that is making a loud noise when in use. Upon inspection I found that the noise was coming from the fan blades hitting the screws used to install the damper by the installers (the screws are too long) installers will have to remove and replace them with a shorter ones for the issue to be resolved

"Arrived on site to test unit for excessive shaking, tested unit found suspension extremely bouncy and drain line at floor level, stated to customer that drain line needs to be installed properly per installation instructions, replaced suspension and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for broken knob, tested unit found broken knob and shaft on timer, will need to replace timer and knob, ordering parts rescheduled for 8/29 customer wants a AM appointment ; ordrng 1 W11685947 (Timer)"

Arrived onsite and found unit operating with failed console. Repaired unit by replacing console. Unit is now operating as designed.

Arrived on site to test unit for right front burner not igniting correctly. Customer said he asked for afternoon appointment because he had meetings. Office will need to reschedule ; O-emld tckt

"Arrived on site to test unit for cabinet getting hotter than usual. Customer stated she had ventilation cleared on a Friday 08/18/23 and issue persists. Ran ventilation test and unit mmm got yellow light for good gas poor electric. Ran unit and found element not cycling, just staying on. Accessed timer and found a connection was completely popped out. Secured connection and found element not cycling as designed. Checked fuses and harness with no issues. Advised to have company return or call different company to clear venting. Job complete."

"Arrived on site to inspect cooktop burners not igniting properly. Upon further inspection, I tested all burners and found the front left and right burners take too long to ignite creating a large flame. I attempted to adjust the burner heads following service pointer #W11343965 and there was no change. I removed and replaced the front left and right burner heads and retested and unit is operating as designed. No gas leaks detected during service, job completed."

Arrived onsite for previously diagnosed parts. On inspection I found the gears on the fc drawer were slightly worn. Installed the new gears and reinstalled the drawers. Tested unit and had customer test the unit and it is operating as designed now. No water leaks detected during service.

"Arrived on site to test unit for leaking from right side. Verified with claims POP is good and unit within warranty. Found evidence of calcium build up on right side of gasket. Ran unit and found a few drops of water dripping on right side. Followed water trail up to top right corner of door gasket where calcium build up is present. Replaced door gasket, unit working as designed. Job complete."