Arrived on site to test unit for no power. Test unit and found unit getting 120v but not display or power. Test fuse and found fuse opened. Test unit with trip fuse and found open close door error. Found and switches replaced switches test unit and light staying on no matter what. Found and control board. Test unit and unit test good. Relaxed fuse top and Lower switches and board. Job complete

Arrived on site to test unit for center burner flame turning off when going to simmer. Test unit and found clogged simmer orifice. Cleared clogged orifice test unit and unit test good job complete.

Arrived on site to test unit for broiler catching on fire. Spoke with customer and he said he believes the broiler is too hot. The broiler did not catch on fire. They had a piece of bread that got to hot. Turned broiler on to 450? let the broiler pre heat put a bread in that the customer wanted to try. Customer put food in after broiler pre heated and the food cooked correctly. Customer was putting the food in while the unit was pre heating. Called Techline and spoke with Techline and nothing is wrong with the oven. Just found inner glass got smoky from food will order new inner glass. Office to reschedule Techline SR#7740462777 tried calling safety and it keep saying we have reached them after hours. Spoke with Susie and tried and nothing. We will need to call safety on return visit ; ordrng 1 WPW10618107 (Inner glass)

Arrived on site to test unit for danger front panel and console. Replaced both parts test unit and unit test good job complete.

"Arrived on site for not draining. Upon arrival, maintenance department said they found the issue and have taken care of issue already and no longer need service. Job complete"

"Arrived on site for door not closing. Upon arrival, inspected unit and cannot duplicate the issue. Tenant said they were not aware of any issues"

Still having voltage issues from previous visit. Got 120 v from L1-L2 and got 211 from L2-N. Contacted Techline and spoke to George. Explained issues. Notes were documented.SR#7740461301. Explained issues to maintenance department

"Arrived on site for door opens too wide . Upon arrival, inspected unit. All hinges and door parts are good. Found issue is refrigerator is mounted near counter that extends too far out and door bangs into counter. Uploaded picture to SD. There is no door stop or any components that can be added to door to prevent hitting counter. Job complete"

"Arrived on site for tripping breaker. Upon arrival test, and confirmed issue. Pulled unit from cabinet. Replaced bake element W11545804, broil element W11617232 and control W11649350. Preheated bake to 400, Ran bake for 30 minutes. Unit is no longer tripping breaker. If issue continues, recommend replacement of breaker. Contacted Techline. Spoke with Chris. Explained issues and parts replaced. SR# 7740464409"

Arrived on site for not powering on. Upon arrival test polarity and is incorrect. Got 120v from L2-N but no voltage from L1-N at wall outlet and terminal block. Also found L1 on plug is burned. Advised customer to have electrical issue resolved as well as installing new power cord. Job complete. No parts used

"Arrived on site for arrange. That will not turn off the oven light. Inspected unit and work area. I did confirm that the light would not turn off and checked the door. I found the door switch rod, not in the right place, and went to try to realign it. I found out that part was defective and warped. Ordering a new door switch rod and the office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed.; ordrng 1 9757239 (Door switch rod)"

"Arrived on site for a range that is tripping the breaker. I verified the complaint of the unit tripping breaker. I took photos of the model and serial tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. I verified that voltage and polarity are correct. I inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. The terminal block is wired correctly and is tight (no twists in power cord or twists in power cord removed). I followed service pointer W11490386 thoroughly. I removed power cord from wall and replaced the bake element, broil element, and main control. Checked continuity between element casings and terminals and found OL. The unit does not have a ground strap. I reassembled the unit and ran a bake cycle at 450?F with the ground wire detached for 30 minutes. I verified that the amp draw was under 17 amps max. I stopped the cycle, disconnected power, and reattached the ground wire. I reconnected power and set a bake cycle at 450?F. I advised the customer to run the cycle for 2 hours before turning it off. I called whirlpool Techline and spoke to Steve SR# 7740465335."

"Arrived on site for a washing machine that does not work. Inspected unit and work area. The customer explained that the washing machine just makes a buzzing noise and does not start any cycles. I found the unit stuck in the drain upon plugging the unit in and canceled it. I ran it through diagnostics and found the drain pump kicked back on and flash an F2 E1 (UI stuck key) error code. I ran into an auto test and found the unit draining as it was filling, indicating pressure switch issue. I check the pressure hose and did not find it kinked or clogged. I went ahead and replaced the control and tested the unit. I found the unit working and operating as designed. Call complete. W11607637."

"Ive been on site for a washing machine. That is not finishing cycles. Inspected unit and work area. The customer stated that the unit will not finish a cycle and that they can run a drain and spin on the unit but it will not complete every cycle. I ran the unit three diagnostics and found an F8 E1 (long fill) error code. I tested both valves and found the cold water valve, not drying in any water. I tested the hot water valve and found proper water pressure. I checked the water supply within the home and found adequate water pressure coming from the cold water valve. I went ahead and replaced the inlet valve on the washer and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11038689."

"Arrived on site for a microwave that has no power. Inspected unit and work area. I check the breaker and found that the breaker had been tripped. The customer advised that when the unit lost power, he was changing his lightbulb, and that it popped and turned off all the lights. He explained that the light bulb had shattered, and that the casing was still inside of the housing assembly. I did confirm the customers complaint and unplugged the unit. I removed the base of the pre-existing lightbulb out of the housing and advised the customer that they would need a new control. I replaced the control and tested the unit. I found the unit working and operating as designed. I did advise the customer that when they change their lightbulb, they will need to unplug their unit prior to replacing the bulb. I gave the customer the part number for the bulb and the unit is working and operating as designed. Call complete. W11342846."

"Arrived on site for a washing machine that will not drain and start a cycle. Inspected unit and work area. Because Mark B is at the unit is full of water and will not start a cycle. I did confirm the customers complain and found the unit flashing along drain error message. I checked, and Nathan found the wire harness was split leading to the drain pump, causing the issue. I replaced the lower harness and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11643701."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the tub, rotor, and stator and reassembled the unit. We tested the unit and found the unit working and operating as designed with no leaks present during operation. Call complete. W 11314361, W11354541, and W11460604."

"WTW5010LW0 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11395618 capacitor. Ran diagnostics and passed with no issues. No water leaks detected at this time. Unit is functioning as designed."

"KUIX335HPS00 Arrived on site for unit producing slow ice. Upon arrival, inspected water flow and found water almost trickling to the pan. Inspected water filter and house water pressure and checks out good. Proceeded to replace W10897719 valve. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"WED5605MW0 Arrived to inspect operational issue. The dryer would start and run the motor noisily for only a few seconds, and then shut off. The issue was reminiscent of a dryer motor receiving 240VAC. Testing voltage supply lines revealed all were correct. I found when inspecting the motor that it had internally shorted within the stator, causing too much current draw and subsequent over-heating of the safety thermal device. I removed and replaced the motor and tested. All functions resumed and the machine heated and cycled as designed."

"WDF332PAMS0 Arrived to inspect leak. Discussion with the customer revealed that after approximately 10 minutes, the leak would show up at the left side of the machine, on the floor. Opening the door panel, I found the vent seal was rolled over. Due to a damaged part of the seal, I replaced the vent assembly and tested. I could not recreate the leak and the machine operated as designed."

WVW53UC6LS0 Arrived to inspect damage. I verified the pre were scratches that could be seen in the correct light and at the correct angle. I removed and replaced the chimney and verified no additional damage had occurred to the replacement.

"KOED527PSS00 Arrived to inspect damage and installation issues. I found the lower door was badly dented in the left lower corner. The damage had also caused the hinges to cant to the left, forcing the door out of alignment, to the right. The outer lower door and hinges will be required. Office to contact the customer to arrange return service. ; ordrng 1 W11600239 (Outer Door, Lower) and 1 W11665208 (Door Hinge, LH) and 1 W11665209 (Hinge, RH) and 1 W10839793 (Badge)"

"Arrived on site to follow up on washer that was not finishing cycles / powering on. I found the control was blinking an error code on arrival, and UI did not work. Found installed control was incorrect for this engineering digit. Installed proper control and tested unit. Verified that console is powering on and unit is working as designed. Ran normal cycle / test and verified all functions good. No water leaks found. Parts used - W11550649."

"Arrived on site to install sealed system components. Installed new dryer and removed compressor. Pushed nitrogen through system and found no oil or restrictions. Installed new compressor and vacuumed unit down. Verified good pressures and pressure held. Charged to MFR spec. Powered on unit and verified proper compressor function. Unit working as designed. Parts used - W11506635, Wpw10143759, W11547313."

"Arrived on site to diagnose washer not draining sometimes. On arrival unit had an F9E1 error and a tub full of water. I drained with a transfer pump and did some testing. I found the drain pump would stop, but moving the unit around would get it moving again. I shook the harness and it kept running. Based on the fact movement restored function I replaced both the wiring harness and control. There is either a break / bad connection in the harness, or an issue with the pressure sensor on the control. Tested with control And harness replaced and had no further issues draining. Unit working as designed. No water leaks found. Parts used - W11568984, W11621180."

"Arrived on site to diagnose wall oven with possible warping / damage on door. On arrival examined the unit and found there is a noticable bow on the left side of the door, and as a result the left top corner sticks out further than the right. To properly repair unit will need a new outer door. I tested the oven and did not find heat escaping from the door, so it is usable and damage is cosmetic only. Dispatch came in over 30 days from delivery, which renders the repair out of warranty / cosmetic. Customer was advised the only way we can repair within warranty is if they are able to get an OOW approval from KitchenAid to replace the door. Customer will follow up with Whirlpool customer service further. No repair made since failure is cosmetic in nature. Call completed."

"Arrived on site to diagnose washer that did not complete a cycle. Customer clarified they ran a cycle, got to roughly the spin segment and they heard a noise / unit drained and stopped. I checked for error codes and found only an overload code. I checked the bottom end of the unit and found where it looks like something had gotten stuck / wedged between the cage and cam pulley and rubbed into the fins of the pulley. I also saw some black marks from the belt, also indicating overload. I ran the unit through diagnostics and had no issues. Ran a regular cycle and also found no issues present. Whatever may have been stuck on the bottom end freed itself up and is no longer an issue. Customer advised to reduce load sizes to prevent overload stoppages. Unit working as designed. Call completed."

"Arrived on site to diagnose dishwasher leaking when in use. Customer said they found it leaking on the left side and dripping under the unit. I ran the unit with the door removed and pulled out, and I did verify that the tub weld / seam is not sealed and water is rising / sloshing out the seam on both sides. Ordering new tub to resolve. Added pictures to SD. Office to schedule return. ; ordrng 1 W11409866 (Tub)"

"Arrived on site to install replacement freezer door. Installed new door and verified proper fitment and function. Badge was not ordered on previous visit. Ordering KitchenAid badge. Office to schedule, part is a drop off just needs to be stuck on. ; ordrng 1 W10876598 (Nameplate)"

Arrived on site to diagnose dishwasher not running wash cycles. Found undissolved pods at the bottom. Tested unit and found no wash action from the motor. Replaced sump and motor assembly to resolve. Ran unit and verified proper operation with no water leaks present. Unit now working as designed. Parts used - W11613480. Repair completed.

Arrived on site to inpsect dishwasher not starting cycle. Upon further inspection I placed the unit into diagnostics and observed error 4-3. I verified that the motor was receiving voltage but has become seized. I replaced the pump and motor assembly. I also found that the valve was hanging down and the clip that holds the connector to the valve was not holding. I replaced the valve. I retested the unit snd is now operating as designed. I left the faulty parts with the customer. No water leaks observed during service. Vacant unit nobody to sign. W11613479 W11684258

"Arrived on site to install previously diagnosed and ordered part per previous tech I replaced the tub, vent assembly. Hose fill, drain hose, float switch and gasket and valve and water inlet. I was not able to install the inner door due to it being the wrong part I called tech line to document Sr 7740462897. I reassembled the unit. Office to follow up. No water leaks observed during service. ; O-emld tckt"

Arrived on site to inspect oven with dented door on top oven door. Upon further inspection I found that the left side of the top oven door had a dent. I replace the outer oven door. The door is operating as designed.W11602612

"Arrived on site for customer complaint of unit not making ice and no water. Found unit in a shop not hooked up to water, customer states they just moved and it never worked. Customer said to just cancel and they will contact rent a center to try and get a replacement. Spoke with Dona at the office"

"Arrived on site for customer complaint of inspector found oven to be to hot. I ran a bake cycle test at 350, unit is testing good, and customer hasnt had any issues with cooking."

"Arrived on site for customer complaint of unit taking to long to dry. I tested air flow, air flow tested good, I tested exhaust temperature, (190 degrees before cycling off, 135-140 it cycles back on) unit it is testing good at time of service."

"Arrived on site for customer complaint of noise. Found unit needed a repair kit, I replaced repair kit, unit tested good."

"Arrived on site to replace previously diagnosed parts, I was missing the door lock. Ordering door lock; ordrng 1 W11565030 (Door latch) and 1 Cnote (Office to reschedule)"

"Arrived on site for customer complaint of FL burner not working, found failed element, I replaced element, unit tested good."

"Arrived on site for customer complaint of unit not powering on, found looses connection at terminal block, I reconnected and tested unit, unit tested good."

"Arrived on site for customer complaint of the oven tripped the breaker. I found screw missing from broil element causing right leg of broil hitting ground and tripping breaker. I added a screw to the mounting plate for broil element, unit tested good."

"Arrived on site to test unit for noise, tested unit found no ice buildup on the top of fan scroll, exposed compressor compartment rearranged all potential areas where this noise can come from, advised customer to monitor, if noise returns then advised customer to to take videos and call us back if necessary, at this time unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for error codes, tested unit found that unit has all the dryer components missing and some parts installed into the unit like the bellow is not for this model, spoke to tech line and provided images of parts missing, tech line recommends that unit get repaired, moisture collector, duct, vent, blower, all screws and clamps associated with the dryer assembly will need to installed,bellow will need to be replaced with the correct part and other parts might be installed from different models, SR#7740462905, spoke to SR and will try to convince whirlpool for unit replacement, customer will contact customer service as-well to see if they can send a replacement, at this time job complete"

"Arrived on site to test unit for no power, tested unit found breaker not tripped, tested fuse and found it shorted, replaced fuse and tested unit is now running as designed, job complete, installed WPW10545255"

"Arrived on site to test unit for squeaking noise, tested unit found noises coming from idler pulley, replaced all parts from repair kit and tested, unit is now running as designed, job complete installed 4392067"

"Arrived on site to test unit for excessive shaking, customer stated that it only does it on large loads, tested unit found no stored errors, suspension is good, ran a full diagnostics cycle with all components activating properly, explained to customer that on larger loads unit can struggle to balance itself and pushing and adjusting clothes will minimize the shaking, at this time unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for not cooling and torn gaskets, tested unit found no cooling with compressor running, exposed evaporator and found no frost pattern, unit has a failed sealed system that could be internal, will need to return with sealed system parts, pressurize system and determine where leak is, ordering parts and right RC door office to reschedule ; ordrng 1 W10815687 (Right RC door) and 1 W10832994 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye drier) and 1 WPW10608485 (FC evaporator) and 1 W11492867 (RC evaporator) and 1 Nitrogen (Nitrogen)"

Arrived onsite for previously diagnosed parts. I replaced the console that was previously diagnosed. The screen and buttons on the unit now operate and look as designed. No water leaks present at time of service. Call complete. Installed W11324037 Console

Arrived onsite for right front burner leaking gas. Upon arrival I used my sniffer. It was not detecting gas leakage even when hovering right above the orifice. I checked all orifices. I checked the manifold and valve and orifice connection with bubbles. No bubbles formed and no indication of leaks are present at time of service. I took photos of connections with bubble solution on. Unit is operating as designed at time of service. Call complete. Called Safety SR 7740416686.

"Arrived onsite to replace broken parts. I replaced the outer door, handle, and nameplate. Unit nowlooks as designed and functions as designed. Call complete. Installed W11176456 GLASS-DOOR, W10894054 HNDLE-DOOR, AND W11178521 NAMEPLATE."

"Arrived onsite for dishwasher not draining. I replaced the drain pump and unit still didn't drain. I replaced the control as it would drain in service test mode but not in customer operation. Unit issue is still present. I tried unclogging an debris from the drain hoses and could not solve. Gonna order W11414944 Drain Hose, W11551233 Hose Drain, W11497943 Pump drain in case a faulty drain was installed, and W11659652 Panel UI. Office to RS. Installed W11497943 PUMP DRAIN AND W11660283 CONTROL. No water leaks oresent.; ordrng 1 W11414944 (Drain hose) and 1 W11551233 (Hose Drain) and 1 W11497943 (Pump drain) and 1 W11659652 (Panel ui)"

Arrived onsite for a washer with no operation. Upon arrival found the control dead. When attempting to remove the control I found that I didn't have te right tool to get the harness anchors put of the side panel. I will get the correct tool amd have office to RS me out to complete the job. No parts installed. Office to RS me to this call.; O-emld tckt

Arrived onsite for light bulb on microwave not shutting off. I confirmed the light bulb would not turn off when asked. I found the wiring to be good on the housing. I replaced the control and tested the unit. Unit will now shut off the bulb and operates as designed. I suspect the control welded shut and caused the bulb to always have a closed line. Call complete. Installed W11467778 CNTRL-ELEC.

Arrived on site to test unit for rubbing/grinding noise. Found rear seal has fallen off over half of the drum. Recommend rear seal replacement and repair kit. No parts replaced at this time. Scheduled for 12/10. Customer needing after 2pm. ; ordrng 1 W10612022 (Rear seal)

Arrived on site to test unit for oven not heating and control acting erratic. Found unit responding properly on arrival. Verified bake and broil are igniting. Replaced control(WPW10348656) and tested unit to 350? with no issues. Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for leaking. Found no stored error codes. A couple minute into a normal wash cycle found no excessive suds starting to build up. Filled and drained unit multiple times to assist with removing soap accumulation. No leaks from sump, drain pump, water lines or hoses. Advised customer against use of dawn dish soap and advised to use liquid soap with a rinsing agent. Also advised on clean cycles. No parts replaced at this time. Job complete."

Arrived on site to test unit for no ice production. Found unit not filling reservoir. Removed water filter and unit started filling properly. Advanced through all phases of diagnostics and verified all components working as designed. Advised customer to replace water filter. No leaks detected at this time. No parts replaced. Job complete.

Arrived on site to test unit for dispenser not opening. Found dispenser motor was disengaged from coupling. Secured motor and coupling and unit is now working as designed. No parts replaced. No leaks detected at this time. Job complete.

"Arrived on site to test unit for not starting cycles. Found errors F2E2(UI not responding), f5e2(door switch stuck closed), f10e3(drying fan error) and f5e1(door stuck open). Found unit responding properly in diagnostics and all components are testing good individually. Replaced faulty control(W11637583) and completed diagnostic cycle with no issues. Unit now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for not draining and lid lol I not unlocking. Found black wire to pump was broken and lid lock not responding. Corrected wire with butt connection and replaced latch assembly(W11700916). Unit completed a diagnostic cycle with no issues. No leaks detected. At this time. Noticed leak pan underneath unit is cracked and showed customer he needs to get it replaced. Job complete.

Arrived on site to test unit for not draining. Found voltage to drain pump was correct. Smacked pump a couple times and was able to get unit to drain. Replaced pump assembly(W11460946) to ensure no floating pieces will jam pump up. Unit completed diagnostics. No leaks detected. Unit is now working as designed. Job complete.

Arrived on site to test unit for water leaking around door when steam feature in use. Replaced nozzle(W11230609) and verified with customer unit is working as designed. Advised customer to throw a towel in with items being steamed to help absorb some water especially when doing just one item. Unit is venting properly. Job complete.

Arrived onsite and found unit operating with report of spontaneously turning on. no error codes and unable to replicate any symptoms. Calibrated unit and advised customer that the unit had been reset as a solution. No parts.

Arrived onsite and found right fridge door misaligned and adjuster in the top position. Adjusted door level and adjusted cabinet to correct door misalignment. All checks good.

"Arrived onsite and installed splash seals and screws. Unit is now operating as designed without leaking. W11664713, W11627527"

Arrived onsite and found unit operating with is older door liner liner causing torn out gasket. Gasket replacement not viable. Ordering door to repair. No parts used; ordrng 1 LW11258450 (Right door)

Arrived on site for washer making a loud grinding noise. On arrival customer provided a video of sound and I was able to recreate sound in diagnostics test. Traced issue down to the cam and actuator both failing and replaced them with w10721967 cam and w11481722 actuator. Tested unit and found no leaks or noise and unit works as designed. Call complete

Arrived on site for washer making a loud noise during spin. On arrival replaced gearcase w114498 and cam w10721967. Tested washer and found no leaks and unit working as designed. Call complete

"River on site for freezer not cooling. On arrival confirmed failure and found compressor had over heated and failed to turn on. Found a new start device wouldnt work and unit needs a new compressor. Ordering w11490402 evap, w11332031 compressor, W10913906 access valve, WPW10143759 uv drier. Office to reschedule once availability of parts is known ; ordrng 1 w11490402 (Evap) and 1 w11332031 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)"

"Arrived on site for washer not completeing cycles and humming. On arrival confirmed failure and replaced lower harness w11731988, w10876600 pump, and w11700916 lid lock. After retesting unit I found clutch was getting 120 but the clutch wasnt activat8ng the slider even though the slider moved freely by hand. Called techline and reported findings Sr#7740456106. Was instructed to order w11627517 control, w11449841 gearcase, w11195971 stator, w10754448 clutch w10734521 slider, w11260238 rotor. Due to possible misalignment and/or electrical issue in clutch . Rescheduled customer for 12-9-24; ordrng 1 W11627517 (Control) and 1 Gearcase (W11449841) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 Rotor (W11260238)"

"Arrived on site for washer not completing cycles and making a loud noise. On arrival confirmed issue and found gearcase, and drive system broken as well as agitator teeth, agitator, and coupling had also failed. Tried removed gearcase and then drive system but the drive system is stuck in the outter baske5 shaft and corroded together. Will need to order Wp3946501 agitator, 63849 outter tub, w10814296 gasket, WP8577374 seal, wp63292 thrust, wpw10080230 spin ring, 285353 retainer, 285753A coupler, wp3363394 pump, and all previously sent parts and will need office to reschedule once availability of parts is known. ; ordrng 1 Wp3946501 (Agitator) and 1 63849 (Outter tub) and 1 w10814296 (Gasket) and 1 WP8577374 (Seal) and 1 wp63292 (Thrust) and 1 wpw10080230 (Spin ring) and 1 285353 (Retainer) and 1 285753A (Coupler) and 1 Wp3363394 (Pump)"

Arrived on site for refrigerator not cooling. On arrival confirmed issue inspected compressor and evap compartments. Found no dye or sealed system leaks but I found running pressures at 100/-10. Found unit took over 30 minutes and still wouldnt equalize properly. Tried pulling vac and recharged system with 56g of r600 but found the same results. Will need to report find8ngs of a possible floating restriction in System.; ordrng 1 Needtocalltechline (Need to call techline)

"Arrived on site to test unit for no power. Upon arrival customer stated unit stopped operating, they got it going again by moving the power cord around. Took voltage at the terminal block, found it receiving proper voltage but when moving the plug around in the outlet, unit will lose voltage. Advised customer that the outlet terminals have became loose and are causing the no power issues. Recommended to get the outlet replaced to resolve that issue. Customer also had a concern of long dry times. Ran a vent test, found venting to be poor. Advised to get the vents cleaned by a professional to ensure optimal performance. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for no ignition and loose knobs. Tested unit, found spark not being produced when trying to ignite the center and left rear burner. Inspected internals, unit will need harness, spark igniter and knobs. Replaced harness (W11561449), igniter (W11507532) and knobs (WPW10545849) X5. Tested unit, unit is now running as designed, no gas leak detected, job complete."

"Arrived on site to test unit for rack not level. Inspected unit, found stop clips have broken off on the back side causing the rail to be removed from the tub wheels, offsetting the level. Replaced stop clips (WP8565925) and tested unit, rack is now level and functioning as designed, no leaks detected, job complete."

"Arrived on site to test unit for gas odor. Upon arrival customer stated when using the oven, gas odor will be strong throughout the cycle. No gas smell when unit is not in use. Unit is receiving proper voltage and has correct polarity. Engaged bake cycle, noticed smell and smell would not subside after a minute. Gained access to burner tube and found air shutter opened to much causing an improper air to gas ratio. Adjusted shutter to only keep 10% open, tested unit, during initial ignition gas odor is present, after 30 seconds gas odor subsides. Customer approves. Contacted SAFETY to document SR#7740407646. Unit is now running as designed, no gas leak detected, no parts installed, job complete."

"On arrival verified complaint of leaking under sink. Visual inspection shows dry under sink. Ran dishwasher and found no signs of leaking from unit during fill, wash, or drains. Ran sink and found sink water line is leaking. See quick pics. Unit is working as designed. Job complete no parts installed. Water waiver signed and ticket signed."

"On arrival verified compliant of off balance load. Ran cycle and found major tub wobble. Visual inspection of unit shows gearcase is starting to leak oil. Attempted to remove agitator and unable to. Ordering inner tub W11178227, Washplate W10902814, and washplate bolt W10752187. Office to reschedule requesting 2hr due to cramped work area.; ordrng 1 W10752187 (Bolt) and 1 W11178227 (Inner basket) and 1 W10902814 (Washplate)"

On arrival verified complaint of check vent error. Ran vent test during air only cycle found test failed red. Visual inspection shows a majorCrush to the vent. Unit will need to have the vent replaced. Job complete no parts installed.

On arrival verified complaint of missing screws. Replaced screws and verfied function. Unit is now working correctly job complete installed 2x wp3400882

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight (no twists in power cord. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL 7740454727 and submitted picture of breaker and advised of sp W11525530 for GFCI manufacturer. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main w11696067"

On arrival found unit is stacked. Unable to get dolly into the closet to remove dryer. Spoke to service. Requesting autho for second man. Closet has space inside for two men. Office to Resch.; O-emld tckt

On arrival verified complaint of not drying. Customer states they are not running hot water first. Customer states they are filling the dispenser with rinseaid. Ran diag and found heater is activating at 9amps. Dispenser is dispensing rinseaid. Advised customer unable to replicate issue as unit is currently functioning. Job complete no parts installed.

On arrival verified complaint of not completing cycle. Ran error codes and found a fill error. Found hot water has no hook up. Advised to attach a y to the unit and run cold water to hit valve as there is no other option. Ran component activation and unit is fully functional. Job complete no parts installed.

Apt 1105Arrived on site for display issues . Display is flickering and dim . Unit is drying properly . Replaced console W11378949. No lint build up at time of service . No other issues found . Job complete

Apt 1142 Arrived on site for elements not heating . Found only right rear element not heating . Found element broken . Replaced element W11171119. Range is functioning properly . Job complete

"Arrived on site , replaced handle and both screws WP489357, WP489357 x2. No other issues found . No water leaks detected at time of service . Job complete"

WDT750SAHZ0 Arrived on site for a dishwasher leaking per client.On arrival ran diagnostics no error codes no water leaks on diagnostics. Inspected spray arm it was defective replaced part #w10837249 and w11177741 tested product no water leaks product works as it's designed left defective parts with client.

MVWC555DW0 Arrived on site for a washer on arrival found suspension had failed ordering part#W11130362 Checked gearcase no signs of oil office to reschedule for client. Returning parts just in case needed. ; ordrng 1 W11130362 (Suspension)

"WFES3030RS0 Arrived on site for a range tripping breaker. On arrival found range working as it was designed. Replaced part #w11696067,w10856603, andw11182108 . Removed ground wire and preheated to 500 degrees temperature reached without tripping breaker. Rewired ground back on preheated to 500 degrees temperature reached without tripping breaker. Polarity was correct not damage to wire harness voltage correct. Recommended client toleave on for 1 hour and 30 minutes. Also notified client if it happens again to notified home builder and whirlpool. Calling whirlpool safety file# 7740406279"

"WTW4816FW3 Arrived on site for a washer with washing issues. On arrival did not find any error codes. Further inspection found part#s w11603810,w10721967 and w11481722 had failed replaced parts tested and calibrated product works as it's designed no water damage to clients home no visible water leaks from watersupply."

Arrived on site for door being dented. Vacant apartment. Confirmed damage to door. Replaced door panel. Verified operation. Call complete.

Arrived on site for moisture in freezer. Door seems to be closing. Found large gaps between liner and cabinet. Ordering silicone. Reset for mon 16. ; ordrng 1 w10841140 (clear silicone)

"Arrived on site for washer noisy during spin. Agitator was sent as old one needed to be broken off. Broke off agitator and drum still does not separate. cutting wheel broke. Mini sledge not getting it off. Unable to remove gearcase from basket or drum. Will need complete rebuild. Including baskets, screws, wires and all previous parts. Extra time requested. Authorization required. ; ordrng 1 W11219115 (Tub outer) and 1 W11513243 (Inner basket) and 1 W11513243 (Lower harness) and 1 W11568797 (Drain) and 1 WP8533928 (Dran screwi) and 1 W10752187 (Agitator screw) and 4 WPW10249633 (Gearcase screw)s and 2 W11596033 (Actuator screw)s and 1 W11396716 (Suspension) and 1 Extratime (Extra time) and 1 Authorization (Authorization)"

"Arrived on site with new motor parts. Removed back panel. Replaced rotor, stator and screws. Reassembled and verified operation. Call complete."

Arrived on site for refrigerator freezing. 33 in refrigerator. 22 in crisper. 9 in fzr. Removed evaporator cover and confirmed good frost pattern. Motor evaporator checks good. Ran test 3 and nothing happens. Fan runs in normal operation. Replaced damper control. Verified operation. Called Techline with findings. Sr#7740456077

"Arrived on site with final piece needed for repair, removed bottom cover. Installed cam. Recalibrated machine. Completed diagnostics. Call complete. No leaks"

"Arrived inside for 7/4 error. On arrival tested unit. Confirmed error. Tested and confirmed basket not dis-engaging from agitating to spin. Inspected underneath unit and found oil leaking from gear case. Also rotor is seized, was able to remove rotor bold but is also rusted. Need to replace gearcase, rotor, stator, clutch. Also bringing drain pump as it is saturated. Office to reschedule. Let unit unplug as not to use. Office to reschedule ; ordrng 1 W10752189 (Rotor bolt) and 6 W11027980 (Stator screws)s and 1 W11396717 (Drain pump)"

Arrived onsite for unit not starting a cycle. Found that either the Sud error and F35 error are automatically being displayed after door locks. Both errors are relaying the pressure sensor. Ordering sensor and control . Set to return Tuesday the 10th. ; ordrng 1 WPW10249845 (Pressure switch) and 1 WPW10004260 (Pressure sensor hose)