Service History 226 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Temple, TX 76504

Tyler

Job Details: 01/23/2023

"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed issue. Recovered refrigerant then installed compressor, drier, and access valve and pads to quite unit. Pulled vac and charged system with 56g of r600.found no leaks and informed customer to give unit 24 hrs to stabilize temps."

We serviced a

WHIRLPOOL FREEZER

Model WRT112CZJZ00

Near Horseshoe Bay, TX 78657

David Z

Job Details: 01/23/2023

"Arrived on site to diagnose refrigerator that is not cooling in either compartment. Found unit at room temp on arrival. Compressor is scalding hot and not cooling, likely locking up. Unit needs sealed system repair to replace compressor. ordrng 1 W11370574 (Compressor) and 1 W11506623 (Lok ring - Inlet to Drier) and 1 W11504448 (Lok Ring - Outlet to Drier) and 1 R600 (R600 Kit) and 1 W11368877 (Evap) and 1 W11504449 (Lok Ring - Evap to Cap) and 1 W11225184 (Lok Ring - Evap to Suction Line) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access Valve) and 1 Nitrogen (Nitrogen) and 1 W11559685 (Tray) and 1 Lokring (Lokring kit)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM2

Near Lago Vista, TX 78645

Maurice R

Job Details: 01/23/2023

Arrived onsite for dishwasher leaking. On inspection found the pump was leaking in the middle of the pump. Installed new pump and during testing found that the new pump has a leak in the front where the tab that holds and tighten the pump to the chaise of the unit. I tried to tighten the tab down with no success. Ordering a new pump for customer and the pump in the unit needs to be returned to Appliances Express for a refund. There is a water leak in front of the unit. Informed customer not to use the dishwasher until we return. ordrng 1 WPW10671942 (WPW10671942)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Waco, TX 76710

Jonathan M

Job Details: 01/23/2023

"Arrived on site for a washing machine that was flooding water all over the place after the freeze. Inspected unit and work area. Turn on the water valves and immediately saw water shooting out from inside of the consul area. Disconnected the water and found that the valve had completely broken due to Ice buildup in the freeze. Plug the unit in and found 125 V going to the washer but no activity on the washer control itself. Attempted to run the unit into diagnostics or start a cycle and was unable to. The unit will need a new control and valve for repair. Ordering the control and will return with the water valve. Rescheduled the customer. ordrng 1 W11498796 (Control)"

We serviced a

WHIRLPOOL MICROWAVE

Model KMBS104ESS03

Near Austin, TX 78729

David S

Job Details: 01/23/2023

Arrived on site for microwave turntable not working. I spoke to the customer and found out he saw a spark and the turntable stopped. I gained access to the control and found it shorted. I tested the turntable for the control harness and found it in good condition. The control is covered for parts.ordrng 1 W10891908 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ5

Near Round Rock, TX 78681

Kimo

Job Details: 01/23/2023

"Arrived onsite for a microwave that is melting the wave guide cover. Upon inspection I found that the wave guide is melting when in use. I contacted tech line and spoke Cliff about my finding and sent pictures of the melted waveguide cover and it was determined that the cover was replaced part and was given advised to check the wave guide before replacing the cover sr#7735559019. I am ordering the cover Authorization # W15NG41WL1. W11193296. Office to reschedule.; ordrng 1 W11193296 (Cover, Waveguide)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Georgetown, TX 78626

Maurice R

Job Details: 01/23/2023

Arrived onsite for washer not cleaning correctly. On inspection found that the hot water was not getting dispense into the unit. The cold was working fine. Customer had the unit set to warm so not enough water was be but into the unit. Ordering inlet valve and condenser board. The customer has dryer to be worked on to. No water leaks detected during service. ; ordrng 1 W11165546 (Inlet valve) and 1 W11419171 (Control board)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Georgetown, TX 78626

Maurice R

Job Details: 01/23/2023

Arrived onsite for dryer stopping in mid cycle. On inspection found the door not closing all the way and the door switch is not getting depressed completely. It does not take much movement of the door to shut down the drying cycle. Ordering hinges and receivers for the unit.; ordrng 2 W11551301 (Hinges)s and 2 W11568982 (Receiver hinges)s

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Cedar Creek, TX 78612

Joe Z

Job Details: 01/23/2023

Arrived onsite for KEEPS TURNING ON AND DOESNT TURN OFF . Upon arrival inspected unit and found right front burner warm while on off position. Removed rear panel to test infinity switch and found it charred. Also found left rear burner with lots of char marks. Needs to replace left rear and right front infinity switches. I am leaving the right front switch disconnected to allow customer to be able to use the range until we return. Ordering left rear and right front infinity switches. Office to reschedule ; ordrng 1 WP3149400 (Right front infinity switch) and 1 WP3149404 (Left rear infinity switch)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Dripping Springs, TX 78620

Leonardo

Job Details: 01/23/2023

Arrived on site to test unit for control panel not working. Test unit and found normal wash not reposing. Replaced console test unit and found tub damaged. Tub will need to be replace will need 2 hours advised customer not to use unit due to potential leak. Office yo reschedule ; ordrng 1 W11409866 (Tub) and 1 W11460946 (Sump and motor) and 1 2hours (2 hours)

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Round Rock, TX 78665

Kimo

Job Details: 01/23/2023

Arrived onsite for a cooktop with a malfunctioning center burner. Upon inspection I found that the burner would go out when set to simmer. I am ordering the sender gas valve. And rescheduled ordrng 1 W11246817 (Center VALVE)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Austin, TX 78704

Luis

Job Details: 01/23/2023

"Arrived on site for no lights and dispenser not operating. Found lights off deli ui unresponsive,removed deli control no issue,found broken wire or harness,disconnected harness to deli door,power cycled unit all lights working dispenser working as designed ordering a new harness assembly. ; ordrng 1 W11170612 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Meadowlakes, TX 78654

Maurice R

Job Details: 01/23/2023

Arrived onsite for fridge not cooling. On inspection found the unit had a 3 inch of frost and ice on the FC evap. I put the unit in diagnostics and found the FC defrost was open. On this model I have been finding the heater connector pin not seated after a freeze that is keeping the heater from turning on. I order a wiring harness for the FC and returning the fan motor for evap and the thermistor. No water leaks detected during service. Informed the customer to lay towels around the fridge to catch the water as it melts.; ordrng 1 W11565110 (Wire harness)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW08

Near Austin, TX 78745

Matthew

Job Details: 01/23/2023

"Arrived onsite for microwave hood light not turning off. Upon arrival inspected unit. Found relay on board stuck, allowing constant voltage to be supplied and light not shutting off. Will need board replacement. Also ordering housing. Office to reschedule.; ordrng 1 W11552018 (Control) and 1 W10210871 (Housing)"

We serviced a

WHIRLPOOL COOKTOP

Model JGCP436Hl00

Near Marble Falls, TX 78654

David Z

Job Details: 01/23/2023

"Arrived on site to diagnose cooktop with damaged left most bezel. Found bezel is ok, the screw is missing due to a damaged bracket on the manifold valve, so only right side can be attached. Ordering manifold and screw to resolve. Office to schedule when parts arrive. Info and pics sent to SR for research on screw. ; ordrng 1 W11338090 (Front Left Manifold) and 1 Research-bezelscrew (Parts research - bezel screw)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Kingsland, TX 78639

David Z

Job Details: 01/23/2023

"Arrived on site to replace hub and tub ring per previous diagnosis. Was unable to remove washolate from unit. Broke washplate apart and removed it, but could not get the collar off of the gearcase shaft from the washplate. Collar is seized on and is not coming off by force. Requesting autho for tub and basket replacement due to stuck collar being unable to go through hub. Office to schedule with approval. ; ordrng 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 WP8533928 (Filter Screw) and 6 WP8533953 (Hub Screws)s and 1 W11050804 (Cap) and 1 W10752187 (Agitator Screw) and 1 W11454734 (Gearcase), states that autho needed"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Bastrop, TX 78602

Joe Z

Job Details: 01/23/2023

Arrived onsite for Stove top burner ignitor not sparking. Upon arrival test unit and front right burner does not spark. Removed rear panel to test spark module and is good. Inspected wiring and is good. Found electrode has failed. Need to replace right front electrode. Office to reschedule ; ordrng 1 WPW10515459 (Electrode)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Round Rock, TX 78681

Kimo

Job Details: 01/23/2023

"arrived onsite for a refrigerator that has slow ice production in the rc ice maker. Upon inspection I found 5*in ice box and the a e5code ice maker thermistor stored. Upon further testing I found that all other sensors and furnaces work normally. I am ordering the ice maker, I, control,and ice box. Office to reschedule. ; ordrng 1 W11579560 (Rc ice maker) and 1 W11579559 (Ui) and 1 W11224256 (CNTRL-ELEC) and 1 W11605504 (Ice box)"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE507ESS20

Near Austin, TX 78739

Scott

Job Details: 01/23/2023

Arrived on site to replace microwave door . Found I had wrong eng number . Reordering correct door . Call to set return . ; ordrng 1 W11600220 (Door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Georgetown, TX 78633

Lou

Job Details: 01/23/2023

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised the unit is making a rattling noise. They provided a video of the noise which sounded like valve chatter when calling for water. I tested the water dispenser and could hear a light chatter, but the customer advised that the noise is coming from the right side of the unit. I placed the unit in diagnostics and tested the damper and found the noise to be coming from the damper. I am ordering the damper and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 01/27/23 (MS). No water leaks observed during service.; ordrng 1 W11236851 (Air damper) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Austin, TX 78737

Scott

Job Details: 01/23/2023

Arrived on site for oven not heating . Custome mentioned oven would run for a few mins and then flash an error code . Ran diagnostics and found fan speed error codes . Ordering fan blowers . Call to set return ; ordrng 2 W11598119 (Blower)s

We serviced a

JENN-AIR BUILT IN COFFEE

Model JBC7624BS00

Near Jonestown, TX 78645

Maurice R

Job Details: 01/23/2023

"Arrived onsite for coffee machine not dispensing water. Gain access to the unit, when I call for coffee there is no coffee comes out of the unit. You see no water is going through the water lines. Replaced the and still no water for the coffee. Ordering parts for unit,Sr7735559070; ordrng 1 W10661084 (Meter) and 1 W11314484 (Filter) and 1 WPW10661091 (Control board) and 1 W11363553 (Protector (capacitor )) and 1 W10661744 (Regulator)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Kyle, TX 78640

Kevin

Job Details: 01/23/2023

Arrived on site and found counter light is always on. Replaced control panel but this had no positive effects. They control bar will be needed to complete repair; ordrng 1 W11552018 (Control board)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78748

Scott

Job Details: 01/23/2023

"Arrived on site for washer vibrating . Found belt guard had come off and got damaged . Ordering cam , belt , cap , guard ,screws, . No water leaks detected. Call to set return ; ordrng 1 W11026785 (Motor) and 1 W11481722 (Actuator) and 1 W11395618 (Cap) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Guard) and 2 W11573574 (Screw)s"

We serviced a

GE MICROWAVE

Model JVM3162RJ3SS

Near Georgetown, TX 78628

Maurice R

Job Details: 01/23/2023

Arrived onsite to replace MW door. Installed the new door on MW and found 2 dents in the door. Reordering the door.; ordrng 1 WB56X32913 (Ge MW door)

We serviced a

WHIRLPOOL OVEN

Model JDRP548HL01

Near Georgetown, TX 78628

Gerry C

Job Details: 01/23/2023

"JDRP548HL01 Arrived to instal previously diagnosed and ordered parts. I was able to enter service test mode via the right UI controller and found F3E1, F6E9, F6E4, F1E0 stored in memory and I cleared for testing and repair. I removed and replaced the left UI and expansion board and tested. All functions returned to the left side, but the right UI would not accept commands. I was unable to clear any further codes in either UI and ruled that out. Office to order the UI and we will have both LH and RH in hand, incase of need. I was able to adjust all six burners to get them to ignite as designed. No gas leaks detected during service. Office to contact the customer to arrange return service.; ordrng 2 W11492266 (UI)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Round Rock, TX 78665

Kimo

Job Details: 01/23/2023

Arrived onsite for a DW that is leaking when in use. Upon inspection I found that there was a leak at the to left corner of the DW tub where the Welless meet. I am ordering the tub. Office to reschedule. ; ordrng 1 W11409866 (Tub)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Round Rock, TX 78665

Kimo

Job Details: 01/23/2023

Arrived on site for a range with a right front burner that is not Ignite. Upon inspection I found that the right front burner no spark I am ordering the igniter and the spark module. Office to reschedule.; ordrng 1 W10669525 (IGNTR-SURF) and 1 W11590249 (Spark module)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Austin, TX 78732

Luis

Job Details: 01/23/2023

"Arrived on site for no ice and loud noise. Compressor running at high speed,ran diagnostics loud noise from ice box fan,removed cover found evaporator incased in ice uploaded picture unit not running through a defrost cycle,diagnosed a defective thermal fuse in harness. Ordering updated control kit,harness assembly and cover. ; ordrng 1 W11396530 (Harness) and 1 W11533213 (Control) and 1 W11394920 (Cover)"

We serviced a

SAMSUNG DRYER

Model DVE50R5400V/A3

Near Round Rock, TX 78664

Kimo

Job Details: 01/23/2023

Arrived onsite for a dryer that is not heating. Upon inspection I found that the connections at the heating element where damaged I repaired them and tested unit and found unit operating as designed. I also advised customer to have his vets cleaned.

We serviced a

KITCHENAID REFRIGERATOR

Model KFXL25RYMS2

Near Austin, TX 78731

Vincent

Job Details: 01/23/2023

"Arrived on site for refrigerator, inspected unit and work area. Arrived to install previously diagnosed parts but the water supply line was not receiving water because it was disconnected from the main water valve. I advised customer if I installed icemaker and water valve it would still not function so they decided not to do anything with icemaker. I gained access to the drain tube and replaced it with new one. I then gained access to the evaporator and used steamer to remove all ice build up and to make sure it would drain correctly. Unit is now operating as designed and no leaks where observed during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Georgetown, TX 78633

Lou

Job Details: 01/23/2023

"Arrived on site to inspect refrigerator ice maker and water dispenser not working. Upon further inspection, I test3d the water dispenser and the dispensed slowly. I removed the filter and retested and the water dispensed as designed. Customer advised that the filter has not been replaced in a long time. I placed my filter bypass in the filter head and retested and it operated as designed. I found mold on the filter head as well. I tested the ice maker and found the motor is bad. . I removed and replaced the filter head and ice maker and tested both and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model MEDB955FC1

Near Wimberley, TX 78676

Andrew

Job Details: 01/23/2023

"Arrived on site to test unit for squealing noise. Found belt slipping due to being stretched from normal use. Upon further inspection found rollers and idler seizing up. Replaced belt, idler and rollers. Unit now working as designed.

We serviced a

WHIRLPOOL COOKTOP

Model KCED600GBL01

Near Austin, TX 78746

Wesley

Job Details: 01/23/2023

Arrive onsite and determined the cooktop could be replaced to repair the unit.Completed installation. Unit is now operating as designed. All checks good.

We serviced a

GE VENTHOOD

Model JV966D3SS

Near Austin, TX 78759

David S

Job Details: 01/23/2023

Arrived on site for Ge vent hood lights being out. I inspected the unit and work area. I found both bulbs out. I gained access to the harness and tested voltage to the sockets. I found both receiving 12 volts. I spoke to the customer about needing new bulbs. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78754

Wesley

Job Details: 01/23/2023

Arrived onsite for leaking dishwasher and found unit operating with cracked failed tub. No evidence of abuse of the unit causing failure. Cost to repair OOW would almost double the replacement cost. Advised customer on findings and was made aware that tenant had been continuing to use the dishwasher after becoming aware of the leak for stated lifestyle/convenience reasons. Advised tenant to not to continue using the leaking dishwasher. Noted to customer/owner that ongoing use may have increased drywall/floor water damage.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Round Rock, TX 78681

Paul

Job Details: 01/23/2023

Arrived onsite for a dishwasher not working and responding to touch correctly. I found the cancel key sticking and an F2E1 stored error code. I replaced the console and tested the dishwasher. All is working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5KVEXVQ00

Near Georgetown, TX 78633

Lou

Job Details: 01/23/2023

"Arrived on site to inspect refrigerator leaking water onto the floor and accumulating at the bottom of the freezer. Upon further inspection, I removed the bottom drawer from the FC section and found a slab of ice at the bottom. I found the FC evaporator drain tube clogged with ice. I pulled the unit out and removed the back cover and found the drain tube clogged with debris. Removed the tube and cleared the debris and re-installed the tube. Using my steamer, I removed the ice from the drain and tested with hot water from my steamer and the drain is clear. Customer advised the ice cubes are coming out hollow and they recently had another company replace the ice maker. I found the ice maker was installed correctly and was tilted causing the all,of the water to flow to the back (motor area)and the cubes were coming out hollow. I reseated the ice maker and tested and it is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15NRTS3

Near Austin, TX 78734

Luis

Job Details: 01/23/2023

"Arrived on site for thin ice. Ran diagnostics strong water flow,water not filling the pan fully due to defective water sensor,replaced water sensor pan filled evaporator plate frosting correctly and pumps working; used 1 WPW10548509 (Water sensor) from stock"

We serviced a

LG WASHER

Model WT7300CW/01

Near Austin, TX 78759

David S

Job Details: 01/23/2023

Arrived on site for lg washing machine not powering on. I gained access to the main control and found it receiving good voltage. I gained access to the console control and found it receiving voltage.. I installed the part. I found it coming on and working

We serviced a

WHIRLPOOL WASHER

Model WTW5500XW3

Near Georgetown, TX 78633

Lou

Job Details: 01/23/2023

"Arrived on site ton inspect washer lid rusting. Upon further inspection, I found the lid rusting at the back under the lip of the underside the part. I removed and replaced the lid and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Wimberley, TX 78676

Andrey

Job Details: 01/23/2023

"Arrived on site to test unit for leaking water from back, customer stated that he replaced valve but water is still leaking, inspected valve and found that water lines were crossed threaded, removed hose and corrected issue, water lines are now seeded correctly and not leaking water, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Niederwald, TX 78640

Leonardo

Job Details: 01/23/2023

Arrived on site to test unit for F1E0 error code internal board damage. Test unit

We serviced a

KENMORE REFRIGERATOR

Model 106.749494

Near Georgetown, TX 78633

Lou

Job Details: 01/23/2023

"Arrived on site to inspect refrigerator with water collecting inside the RC section. Upon further inspection, I found water dripping from the vents from the FC section. I found ice built up on the FC evsp drip pan. The unit was defrosting at this time. Pulled the unit out and found the evsp tray at the back bottom of the unit dry. Using my steamer, I cleared the ice and cleared the drain tube and tested the drain tube and found it draining properly. No water connections to the unit and no water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Austin, TX 78737

Luis

Job Details: 01/23/2023

"Arrived on site. Installed a new fill tube and fill tube heater,ran diagnostics icemaker passed harvest ran fill test passed no leaks,ran water dispenser good no leaks.

We serviced a

WHIRLPOOL DRYER

Model LEW0050PQ3

Near Austin, TX 78702

Wesley

Job Details: 01/23/2023

Arrived onsite and found unit will require 2 man to make accessible for assessment and repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Kyle, TX 78640

Kevin

Job Details: 01/23/2023

"Arrived on site and found customer has defrosted refrigerator. Replaced user interface, harness, heater, thermistor. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM02

Near Spicewood, TX 78669

Luis

Job Details: 01/23/2023

Arrived on site found broken icemaker from mold to gear box replaced icemaker ran diagnostics icemaker passed ran fill test passed.

We serviced a

LG WASHER

Model WM34006W

Near Austin, TX 78737

Scott

Job Details: 01/23/2023

"Arrived on site for dead washer . Found unit plugged into power strip. Tested and found only the outlet that washer was plugged into was bad , rest of stip was good . Shifted plug to different outlet and unit is powering up and working. No water leaks detected at time of service . Job complete .

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS11

Near Georgetown, TX 78633

Lou

Job Details: 01/23/2023

"Arrived on site to inspect oven door with debris inside. Upon further inspection, I found the oven door with a liquid streak on the inside of the panels. I removed the door from the unit and disassembled the inner panel from the outer door glass and cleaned the debris. Reassembled the unit and tested door functions. I made recommendations for use and care. Job completed."

We serviced a

KITCHENAID WINE COOLER

Model KUWS24RSBS24

Near Austin, TX 78704

Luis

Job Details: 01/23/2023

"Arrived on site for no cool. Powered unit on compressor and fans powered on,removed evaporator cover found traces of oil on evaporator coil diagnosed a leak at the evaporator,part is not serviceable unit is unrepairable.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM00

Near Georgetown, TX 78626

Gerry C

Job Details: 01/23/2023

"WRS315SNHM00 Arrived to inspect leaking. The unit had leaked one time after our latest service. I inspected the drain tube and found it free of plugging. The FC chamber to drain sleeve had limited compression, but not enough to restrict flow, during my observations. Inspection of the drain area within the FC revealed a dime-sized piece of foam that was loose in the area and able to move into the upper portion of the drain and then away from it, causing the intermittent overflow through the FC chamber. I removed the debris and tested and the drain worked as designed. In the unlikely event there are further issues, the drain will require a stint, but it is unlikely and should be ad unless necessary. No leaks observed during service. Warranty applied to service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Austin, TX 78745

Matthew

Job Details: 01/23/2023

Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Found small puddle underneath. Inspected and found hose connector at drain pump loose. Secured connections and tested. No leaks present at this time. Called landlord to explain finding.

We serviced a

WHIRLPOOL WASHER

Model MHW5500FC1

Near Austin, TX 78738

Kevin

Job Details: 01/23/2023

"Arrived on site and inspected washer and found saved error code F9 E1 again. Inspected drain pump and found clothing item in drain catch again. Customer requested that rear panel on washer be left off so it is more accessible for them, Ran a diagnostic cycle to confirm it is now draining properly, job complete

We serviced a

SAMSUNG RANGE

Model NE59J7850WS/AA

Near Cedar Creek, TX 78612

Joe Z

Job Details: 01/23/2023

Arrived onsite for OVEN DOOR ISN'T CLOSING JUST RIGHT. Upon arrival inspected unit and found that the top oven door is not latching to oven. Found that the hinges are mounted to door slightly out of position. Re positioned hinges and door is now closing correctly. Job complete

We serviced a

JENN-AIR OVEN

Model JJW3830WP02

Near Round Rock, TX 78681

Paul

Job Details: 01/23/2023

Arrived onsite for a wall oven that gave an error and said to call for service. I checked stored error codes and found an F8E1 error. The customer stated it only did it once and hasnt errored again with them using the oven since. I tested low fan speed on both ovens and found upper 1312 rpm lower 2137 rpm. I called techline and spoke with Austin to verify if the speeds listed in an older service manual were correct and he said yes low speed range is 400-3000 rpm. I explained to the customer both fans were within range at this time. I rebooted the oven and erased the error. All is working as designed at this time.

We serviced a

WHIRLPOOL DRYER

Model WGD5100HW0

Near Georgetown, TX 78633

Lou

Job Details: 01/23/2023

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, the customer advised that they are having the same issues and before and they made the changes as recommended and the unit continues to intermittently fail. I removed the front panel and inspected the burner, ignitor, sensor and valve. All looked good. Tested the components and found all are within range. Found unit only operates under timed dry and will not function properly with other settings per customer. Based off my testing s, the main control will need to be replaced.. No lint observed during service, job completed."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Wimberley, TX 78676

Andrey

Job Details: 01/23/2023

"Arrived on site to test unit for burnt wires, tested unit found L2 has got loose and grounded out burning terminal block and wires, call safety to report findings, installed power cord, tested unit, unit now heating and running as designed,

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS03

Near Canyon Lake, TX 78133

Andrew

Job Details: 01/23/2023

Arrived on site to test unit for no power. Verified proper voltage entering thermal fuse but not exiting. Got open reading on fuse. Replaced fuse and heated to 359 with no issues.

We serviced a

GE WASHER

Model GTW465ASN0WW

Near Blanco, TX 78606

Andrew

Job Details: 01/23/2023

Arrived on site to test unit for not washing. Found unit had bad latch. Replaced latch assembly and unit completed diagnostics with no issues. Unit is now spinning and agitating as designed. No leaks detected. Job complete.

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Austin, TX 78738

Kevin

Job Details: 01/23/2023

"Arrived on site and inspected washer and valve and control board have burnt out. Whirlpool is covering diagnosis

We serviced a

KITCHENAID OVEN

Model KEBS207BSS00

Near Round Rock, TX 78664

Kimo

Job Details: 01/23/2023

"Arrived onsite for a wall oven that is not heating at the top oven. Upon inspection I found that the thermistor, heating elements good. Upon further inspection I found that there was a connector that was not Securely connect to the control I corrected this and tested unit and found unit operating as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Bastrop, TX 78602

Joe Z

Job Details: 01/23/2023

Arrived onsite for Microwave Not Starting. Upon arrival inspected unit. Control is operating correctly. Customer stated that the fan is not running. Test blower and is not operating. Unit does heat correctly. Removed unit from wall and inspected blower. Found harness to blower bad. Cannot proceed with repairs. Job complete

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGRU19F6QFB

Near Austin, TX 78726

Vincent

Job Details: 01/23/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was light not coming on. I inspected light and they where good. Found that the door switch for lights to come on was stuck with something sticky. I removed switch and clean it and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Austin, TX 78705

Wesley

Job Details: 01/23/2023

"Arrived onsite for stacked unit washer ui communication failure. Reset did not correct. Repair approved by Completed repair by replacing console and reinstalling units and testing. All checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS8

Near Niederwald, TX 78640

Leonardo

Job Details: 01/23/2023

Arrived on site to replace control board and socket. Replaced both parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Canyon Lake, TX 78132

Andrew

Job Details: 01/23/2023

"Arrived on site to test unit for water building up between uses. Found water was up to sump screen on arrival. High drain loop still installed properly. Removed drain hose and ran water through with no success at making check valve fail. Fill valve does not seem to be weeping. Ran multiple diagnostics with no signs of any issues or failures. Spoke with Techline and advised of issue persisted recommend replacing fill valve, drain hoses. Advised customer to monitor and take pics of issue prior. No leaks detected. Job complete. SR#7735558578"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430IL03

Near New Braunfels, TX 78132

Andrew

Job Details: 01/23/2023

Arrived on site to test unit for not cooling thoroughly in microwave when using broil/convection features. Last visit advised to download app and connect unit to WiFi. Upon arrival on todays visit unit was not connected to WiFi as instructed. Found no issues with unit. Currently working as designed. Spoke with Techline and was advised to have unit connected to WiFi for software update. Unable to pull unit out completely as warming drawer in way of outlet. If issue persists recommend extra pay and 2hrs to remove warming drawer to pull unit out. Job complete. SR#7735559207

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Georgetown, TX 78633

Lou

Job Details: 01/23/2023

"Arrived on site to inspect wall oven time not keeping. Upon further inspection, the customer advised that they recently set the time on the oven control panel and its now 6 minutes faster than the actual time. I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and checked to see if the unit was connected to wifi in the settings function and it was not. Following the tech sheet, I removed and replaced the main control and tested. The customer advised that they do not have their internet connected in the home. I advised the customer to download the whirlpool app on their phone and follow the steps in connecting the unit to WiFi. I demonstrated on the oven where they needed to go in the settings function and provided the whirlpool WiFi connect temp phone number if they needed assistance or they could contact our office and request to speak to me and I would help them set the WiFi up on the oven. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Copperas Cove, TX 76522

Tyler

Job Details: 01/23/2023

Arrived on site for refrigerator with broken ice bin. Upon arrival confirmed issue but no no failures in ice maker. Found ice bin had split down the middle and was allowing ice to be angered forward into dispenser. Replaced bucket and found dispenser functionality restored and bucket no longer leaking. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Volente, TX 78641

Paul

Job Details: 01/23/2023

Arrived onsite for a refrigerator to replace previous diagnosed parts.I finished removing the ice that was left on the FC evaporator and I found one of the thermal fuses open in the heater harness. I replaced the evaporator fan assembly with the thermal fuses. I removed the remainder of the ice on the RC evaporator. I found the evaporator bowed out against the cover. I installed parts from the drain pan kit to correct this. I replaced the RC evaporator fan and the UI. I tested the unit and found it cooling down and working as designed. I explained to the customer that the unit should be cool enough by tonight to start making ice if the icemaker is good. Call complete.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPA01

Near Horseshoe Bay, TX 78657

David Z

Job Details: 01/23/2023

"Arrived on site to diagnose ice machine that is making loud noise when in use. Customer showed me video of noise which sounds like fan blades contacting am object and making a loud buzz. Removed rear panel and moved refrigerator lines and insulation away from the condenser fan, and pulled blade tighter on shaft. Didn't hear any noise after. If issue returns, we will need a 2 hour window to separate the unit and replace the condenser fan, which is not easily accessible. At this time no further noise found. Call complete."

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Austin, TX 78759

David S

Job Details: 01/23/2023

"Arrived on site for dryer making a squealing noise. I inspected the unit and work area. I tested the dryer and could hear a little squeal. I gained access to the blower wheel and found it in good condition. I gained access to the guide wheels and found one of the clips not installed properly. I found the guide wheel grinding against the stabilizing bar. I replaced the guide wheels, clips, belt and pulley. I reassembled the unit and found it working properly with no more squealing. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Buda, TX 78610

Matthew

Job Details: 01/23/2023

Arrived onsite to replace faulty timer. Replaced timer and tested. Ran unit and unit stopped when it was supposed to. No more excessive noise. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Kyle, TX 78640

Kevin

Job Details: 01/23/2023

"Arrived on site and found fresh food door switch is broken after replacing it light is working properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Austin, TX 78739

Luis

Job Details: 01/23/2023

"Arrived on site for freezing in fresh food section. Found fresh food thermistor not in housing location in front of led,removed housing installed thermistor to correct location on housing"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near McGregor, TX 76657

Jonathan M

Job Details: 01/23/2023

"Arrived on site for a washing machine that wont start a cycle. Inspected unit and work area. The customer advise if they had a load that they had washed back in December that never finished and left water at the bottom of the washer. Since then, whenever they go to start a cycle, the unit will just flash them. Did find an F9 E1 (long drain) error code flashing on the screen. Placed the unit into a drain and spin and found that the unit would lock and unlock but then do nothing. Gained access to the control and measured resistance to the drain pump. Found it open. Checked underneath and checked resistance on the drain pump and found 19.8 ohms of resistance. Checked through the harness and found that the neutral wire from the control connector and the drain pump connector was open. Found the neutral wire split underneath the washer. Add a male and female connector to both wires and reconnected the wiring. Tested the unit and the unit began to work and operate as designed. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78749

Scott

Job Details: 01/23/2023

Arrived on site for dishwasher door flopping down . Found left hand hinge spring not latched in to door bracket . Reinstalled spring . Door is functioning properly now . No other issues found . No water leaks detected at time of service. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Georgetown, TX 78626

Maurice R

Job Details: 01/23/2023

Arrived onsite for dishwasher not power on. On inspection found that there was no power to the outlet. I plugged the unit into the disposal plug in the unit powered up. Checked the breaker was not tripped. Told customer that his plug maybe bad or the breaker is bad. No water leaks detected during service.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near New Braunfels, TX 78130

Andrey

Job Details: 01/23/2023

"Arrived on site to test unit for burner not regulating temp, customer stated that front left burner just stays hot and then stopped working completely, tested unit found bad infinite switch, replaced switch from truck stock part #WPW10434452, tested unit, unit now functioning properly, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Manor, TX 78653

Joe Z

Job Details: 01/23/2023

Arrived onsite for Leaking Water from Behind. Upon arrival ran diagnostics and there are no saved error codes. All components operate currently during manual test. Found that the cold side of valve is fractured and needs to be replaced. Replaced valve W11038689. No leaks present at this time. Job complete

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Buda, TX 78610

Matthew

Job Details: 01/23/2023

"Arrived onsite for burners not igniting. Upon arrival inspected unit. Found customer was passing the ignition sequence on the knob. Notified customer where spark would occur. Customer tried and found that burners are operating. Customer did have issues with left front burner. Inspected burner and found Orifice, dual , was swapped. Corrected orifice for high and simmer. Tested unit and unit is now functioning properly. Job complete"

We serviced a

AMANA COOKTOP

Model AGR5330BAB3

Near Uhland, TX 78640

Leonardo

Job Details: 01/23/2023

Arrived on site to install new grate. New grate is good not damage.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Dripping Springs, TX 78620

Leonardo

Job Details: 01/23/2023

Arrived on site to test unit for noise when running microwave. Ran unit like 10 times and couldnt duplicate the problem. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Austin, TX 78735

Scott

Job Details: 01/23/2023

"Arrived on site ,replaced control board. Light switch is working properly. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS03

Near Wimberley, TX 78676

Andrey

Job Details: 01/23/2023

"Arrived on site to test unit for no ice production, tested unit found ice maker throwing a E4 error code,replaced ice maker , ran test 120, test passed and ran test 97, ice maker filled with water, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78747

Kevin

Job Details: 01/23/2023

"Arrived on site and found Customer is experiencing noise during agitation cycle. Ran all functions and diagnostics and washer did not make any excessive noise. Inspected gearcase assembly and did not find any issues, Discussed correct Loading for this model, requested that customer monitor washer for correct operation, job complete"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Sunset Valley, TX 78745

Matthew

Job Details: 01/23/2023

Arrived onsite to replace failed strike. Replaced strike and tested to insure proper operation. Put unit in diagnostics and all cycles passed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Fort Hood, TX 76544

Tyler

Job Details: 01/23/2023

Arrived on site for washer making screeching noise during agitation. Upon arrival confirmed issue after customer provided video of sound. Ran diagnostics and confirmed noise present. Found cam and belt worn down but no finales in gearcase or agitator. Replaced cam and belt and found noise no longer present and working as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Austin, TX 78745

Matthew

Job Details: 01/23/2023

Arrived onsite for washer not draining. Upon arrival inspected unit. Found unit with standing water. Inspected drain pump and connections. Found connections good underneath. Inspected control and found harness connector not secured directly at control. Snapped connections in please and tested. Upon powered on and is now functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Cedar Park, TX 78613

Paul

Job Details: 01/23/2023

Arrived onsite for a refrigerator to replace previous diagnosed parts. I replace the right rear roller that broke. I installed the drier and vacuumed the system. I charged it with 41 grams of R600 and tested the unit. The evaporator had a full frost pattern and was working as designed. I showed the customer the unit was cooling. No water supply connected at this time. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Kyle, TX 78640

Matthew

Job Details: 01/23/2023

Arrived onsite for washer not draining after previous repair. On arrival inspected unit. Found drain pump at 19 ohms. Measured voltage to pump and recorded 14vac. Disassembled and accessed control. Measured ohms to pump and found OL. Voltage from control was 120 vac. Found broken line in harness. Replaced harness. Tested unit and unit is now functioning properly. Job complete.

We serviced a

WHIRLPOOL WASHER

Model NFW5800HW4

Near Copperas Cove, TX 76522

Tyler

Job Details: 01/23/2023

Arrived on site for washer needing previously diagnosed drain hose. Upon arrival installed required part reassembled and found unit not leaking and working as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Hutto, TX 78634

Kimo

Job Details: 01/23/2023

Arrived onsite for a washer that is making noises when in use. I replace the gear case and tested unit with clothes in it and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Driftwood, TX 78619

Leonardo

Job Details: 01/23/2023

Arrived on site to test unit for unit not heating correctly. Test unit and calibrated unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Austin, TX 78747

Kevin

Job Details: 01/23/2023

"Arrived on site and replaced tub ring recommended by service pointer, after replacing ran fabric softener valve in diagnostic cycle and it is no longer overfilling. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Austin, TX 78759

Vincent

Job Details: 01/20/2023

"Arrived on site for range, inspected unit and work area. Customer complaint was the light on the control stating that the burner is on was still on. Im ordering all infinite switches and main control because there was burn mark on all infinite switches. Office to contact customer when parts are all available. ; ordrng 1 WPW10434452 (Dual infinite switch) and 3 WP3149404 (Left front and left & Right rear)s and 1 WP3149400 (Infinte switch) and 1 W11567368 (Control)"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Leander, TX 78641

Maurice R

Job Details: 01/20/2023

Arrived onsite for washer making noise. On inspection found that when the unit goes into spin mode at start there is a squealing noise that goes away as the unit pickup speed. Changed out the gearcase and retested unit. The noise is gone and there was no water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXY08

Near Copperas Cove, TX 76522

Tyler

Job Details: 01/20/2023

Arrived on site for refrigerator not making ice. Upon arrival issue but found ice jammed in harvest tray due to missing extension cut off. After further testing I replaced extension arm and ice maker. Found unit working as designed with no leaks. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS965CIAM00

Near Georgetown, TX 78626

Gerry C

Job Details: 01/20/2023

"Arrived to inspect cooling issue. I found the unit would not cool at all and the compressor would run, but was not moving enough refrigerant to effectively cool and I verified with thermography. No leaks observed during service. Please allow two hours for sealed system service. Tech GCO please.; ordrng 1 WPW10463858 (Compressor) and 1 WPW10143759 (Dye Drier) and 1 TJ90SF8404 (Service Port) and 1 SealedSystem2Hour (Two Hours) and 1 GCO (GCO)"