Near Austin, TX 78749
Leonardo
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL KDTE104ESS0 Arrived on site to replace sump and motor. Replaced motor test unit and unit test good job complete no leaks present at this time.
Near Georgetown, TX 78633
Tyler
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL GS5SHAXNB00 Arrived on site for refrigerator making a odd loud noise according to customer. Upon arrival I am mediately checked the evaporator fan motor to see if there any ice buildup or any signs of the motor starting to go bad and could not find anything to indicate the motor was not functioning properly. I also checked the compressor and the condenser coil as well as condenser fan motor and found that the compressor itself is overheating even though the condenser fan motor is running at the proper speed when I looked at the condenser coil’s I found that there was a thick layer of Lent going from front to back which then can lead to the compressor overheating and sometimes causing it to make a odd noise as it’s trying to pump the Freon through the unit. Due to the fact that other than the compressor overheating in the coolers being dirty I could not find any hardware failures that were causing the sounds. However the customer did ask if we could clean the coil
Near Austin, TX 78702
Matthew
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRT541SZDZ00 Arrived onsite to replace damaged freezer door. See SD pics. Replaced door and door functioning properly. Job complete
Near Georgetown, TX 78628
James
Job Details: 10/05/2020
OVEN WHIRLPOOL RBS305PDS16 Arrived on site and tested operation. Found unit will pre heat and function. Customer stated unit will pre heat and then after putting food in it counts down again and door locks and unit heats as if it were in self clean. Removed and inspected control and tested resistors. Found resistors for key pad on control has failed. Office to schedule return services ; ordrng 1 WP8302994 (cntrl-elec)
Near Austin, TX 78702
Matthew
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRT541SZDZ00 "Arrived onsite to replace refrigerator door. Door was damaged, see SD pics. Replaced door and door functioning properly."
Near Cedar Park, TX 78613
Kayman
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived onsite to install previously diagnosed parts. I installed the sump and motor assembly and tested the unit. The unit is working as designed except for the dispenser I attempted to clean off the residue from the dispenser and I broke the securing tab in doing so I am ordering a Dispenser (WPW10199696). Control and console not needed at this time. Requesting AUTHO office to R/S once approved. ; ordrng 1 WPW10199696 (dispenser)
Near Austin, TX 78739
Luis
Job Details: 10/05/2020
REFRIGERATOR KITCHENAID KRFC302EBL00 "Arrived on site for no cool. No traces of dye in either compartment,checked pressure reading -20 and 100 called tech support
Near Cedar Park, TX 78613
Kayman
Job Details: 10/05/2020
WASHER WHIRLPOOL WTW7500GC Arrived onsite for washer emitting foul odor. Upon inspection of the diagnostics cycle I found the drain sounded different than usual. I removed the tub ring and found a small sock stuck to the filter head I removed the sock and retested the drain pump. The unit is working as designed at this time. I advised the customer on some techniques to clean out the system to reduce any lingering smells. Job complete.
Near Austin, TX 78746
Scott
Job Details: 10/05/2020
DRYER MAYTAG MEDC215EW1 "Arrived on site ,replaced hi limit and thermal fuse . Tested unit and ran air flow check with tester . All checked normal . Job complete"
Near West Lake Hills, TX 78746
Kevin
Job Details: 10/05/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and inspected refrigerator and found freezer gasket is torn on the bottom and causing condensation/Frost build up. Will need to replace gasket and add silicone between freezer liner and outer cabinet. Took pictures of frost buildup and torn gasket.; ordrng 1 W10407216 (gasket-fip) and 1 W10841140 (adhesive)
Near Lockhart, TX 78644
Robert
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite to test unit for unit not powering on, test unit, found broken bolt latch, replaced bolt latch, unit working properly, job complete."
Near Leander, TX 78641
Paul
Job Details: 10/05/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite for a washer that is making a loud noise no matter what size load is in it. Ms stated it would make the noise at times while it’s agitating and also when it spins. I ran the washer and the unit made the noise when the drain pump was running after the tub emptied. The noise didn’t appear to be the pump but vibration causing the sheet metal to hum loudly. Need to install some sound pads to muffle the noise..; ordrng 3 W11113654 (pad)s
Near Austin, TX 78759
David
Job Details: 10/05/2020
OVEN WHIRLPOOL KSEB900ESS3 "Arrived on site to install new convect assembly and control to resolve short caused by bad convect assembly. Installed new control and convect and retested, all elements are now properly heating. All is working as designed. Call complete."
Near Round Rock, TX 78664
Cliff
Job Details: 10/05/2020
WASHER WHIRLPOOL CAE2745FQ0 Arrived on site to replace control for washer. Replaced control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/05/2020
RANGE KITCHENAID KFDC506JSS00 Arrived on site to test unit for loud humming noise. Test unit and found noise coming from cooling fan. Ordering new blower W11248652 office to reschedule ; ordrng 1 W11248652 (BLOWER)
Near , TX 78644
Robert
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB03 "Arrived onsite to test unit for unit not cooling properly, test unit, found faulty evap motor, replaced evaporator motor, test unit, unit working properly, job complete."
Near Austin, TX 78745
Kevin
Job Details: 10/05/2020
DISHWASHER GE PDW7800P00BB
Near Leander, TX 78641
Jonathan
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher not operating. Inspected unit and work area. Performed diagnostics mode, found error code 4-3 wash motor not running and 6-1 no water. Monitored test cycle and found wash motor not activating. Tested voltage to motor and found 130 volts. Found failed wash motor. Removed sump assembly and installed new. Performed diagnostics mode and monitored test cycle and observed for possible water leaks. All tested good, no water leaks detected."
Near Austin, TX 78717
David
Job Details: 10/05/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site to diagnose microwave oven combo with microwave that is not heating and the timer will stop and unit will still run. Performed diagnostic on unit. Found NO faults present. Ran unit and got no heat. After 22 - 24 seconds timer will stop and you can hear a relay clicking. I smelled a faint electrical smell, but nothing overpowering. The microwave fan is very loud and causing excessive vibration, control, inverter, magnetron. Ordering fuse and transformer just if needed; ordrng 1 W10838964 (motor-fan) and 1 W11035599 (cntrl-elec) and 1 W11188752 (fuse) and 1 W11238401 (transformr) and 1 WPW10586836 (cntrl-elec)"
Near Leander, TX 78641
Jonathan
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Arrived on site for refrigerator not cooling. Inspected unit and work area. Found frost on freezer evaporator. Performed diagnostics mode and found failed bimetal. . ; ordrng 1 WPW10514110 (EVAPORATOR HARNESS ASSEMBLY )"
Near Leander, TX 78641
Jonathan
Job Details: 10/05/2020
VENTHOOD UNKNOWN WVU37UC6FS1 Arrived on site for venthood damaged in front. Inspected unit and work area. Found dent in front on frame (see SD-pic).
Near Austin, TX 78701
Jacob
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for unit still freezing things in refrigerator. Customer said that the unit is actually working after fix. No issues at this time. Job complete
Near Georgetown, TX 78626
Tyler
Job Details: 10/05/2020
REFRIGERATOR FRIGIDAIRE FFSS2615TP0 Arrived on site for fridge needing previously diagnosed ice maker after installing and running a test harvest I was able to verify the ice maker no longer making grinding noises. Unit functioning as designed with no leaks. Call complete.
Near Austin, TX 78739
Leonardo
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL KDTM404ESS3 Arrived on site to test unit for melted spray arm. Found bottom spray arm broken and bad heating element. Will need to order new bottom spray arm office to reschedule ; ordrng 1 W10860176 (BOTTOM SPRAY ARM )
Near Pflugerville, TX 78660
David S
Job Details: 10/05/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site to conitinue diagnosing a sealed system repair. I hooked my gauges up to the system and found 80 psi, which is were it was at when I left last time after leaving it on freezer evap only. I evacuated the system. I gained access to the fresh food section and replaced the evaporator. I pulled a vacuum on the system and found no leaks. I put a charge of 4.65 oz r134a into the system. I watched the pressures equalize appropriately. I ran step 40 and found pressures on both evaps good. Unit is operating as designed. Job complete."
Near Pflugerville, TX 78660
David S
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site to replace the freezer door. I removed the freezer door, and replaced with new. I tested the door and it is operating as designed. Job complete."
Near Leander, TX 78641
Paul
Job Details: 10/05/2020
REFRIGERATOR KITCHENAID KSSC42QVS02 "Arrived onsite for a refrigerator not cooling correctly in either compartment and the temp alarm is going off. I found all the sealed system components running. I found the compressor extremely hot. I inspected the evaporator and found the frost pattern stopping after the 2nd loop. I explained to the customer that the sealed system would need to be replaced. The customer also stated the dispenser is not dispensing ice or water. I tested the dispenser and the water paddle causes the UI to light up but the ice paddle does not turn the UI on, it only opens the ice door.Ordering the compressor, evaporator, UV drier, service tap, heat exchanger, drain pan assembly, UI, Niagra control, & permagum. Ordering the ice and water pads JIC. Office to RS and weigh for 4 hours.; ordrng 1 212643 (sealer-gum) and 1 8201675 (compressor) and 1 876765 (mtg kit) and 2 W10133603 (pad)s and 1 W10508992 (exchanger) and 1 W10890886 (heater-pan) and 1 W10913906 (coupler) an
Near Austin, TX 78738
Leonardo
Job Details: 10/05/2020
MICROWAVE JENN-AIR JMC2430DS01 Arrived on site to replace console. Replaced console test unit and unit test good. All lights turning off job complete
Near Austin, TX 78733
Kevin
Job Details: 10/05/2020
WASHER WHIRLPOOL WFW7540FW "Arrived on site, removed dryer, and manually opened washer. As soon as large comforter was removed washer stopped error draining and was able to enter a diagnostic cycle. Insured pressure hose was clear and replaced water level sensor. Washer will complete a diagnostic cycle, no water leaks from connections at time of service, job complete."
Near Lorena, TX 76655
Jonathan
Job Details: 10/05/2020
WASHER MAYTAG MVWB835DW3 Arrived on site to install previously diagnosed parts. Replaced consul and unit began to immediately go into a drain without water in the unit. Customer advised that that was happening before the consul went out. Detached pressure hose and blew through it found no obstructions or restrictions. Unit still stayed in the drain even without the pressure hose on the control. Advise customer he would also need his main control or full repair. Customer agreed and replaced control. Calibrated unit and tested unit in an auto test. Unit is working as designed. Call complete.
Near Temple, TX 76502
Jonathan
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Arrived on site for a refrigerator with the freezer light out. Inspected unit and work area. Found freezer light out. Replaced freezer module and tested unit. I found one of the refrigerator lights flickering and replaced that as well. Unit began working as designed. Call complete.
Near Woodway, TX 76712
Jonathan
Job Details: 10/05/2020
MICROWAVE WHIRLPOOL WMHA9019HZ "Arrived on site for a microwave that was having issues with the display. Inspected unit and work area. The builder advise that the unit had lines going across the screen and nothing was working for 24 to 48 hours. He advised that two days ago, the customer who purchased a home started pressing some buttons and the unit is now working as designed. They wanted to make sure that the unit was working properly so they kept a call. Found the unit is a Wi-Fi unit and is not hooked up to Wi-Fi. Checked stored error codes on the unit and found no error codes. Tested unit several times and u it is working as designed. I advise the customer that with all Wi-Fi appliances, they need to get their unit hooked up to Wi-Fi to ensure the unit works properly and has all the necessary and applicable updates needed for the controls. Customer was trying to set up her account through the online world pool app but was unable to because she has a prior account with whirlpool. I
Near Lampasas, TX 76550
Al
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 "Arrived on site and inspected ice maker water spraying into the freezer instead of the ice maker.I confirmed the complaint, melted the blockage and remover the slide the water traveled down to fill the ice maker and replaced it with an extension from truck stock and assured the water travels down instead of spraying like before.Job complete"
Near Waco, TX 76712
Jonathan
Job Details: 10/05/2020
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site for a washerthats not getting power. Inspected unit and work area. Customer advised that the unit does have power but that her unit is flashing an F0 E9 intermittently between several cycles. Placed unit in service diagnostics and found on F0 E9 (Off balance pause), F0 E5 (off balance load), and F0 E7 (load detected when running clean washer cycle) error codes. I tested the suspension and the suspension seemed to be firm. I ran the unit through an auto test and unit ran as designed. Ran the unit through a high speed spin and unit ran as designed. I asked the customer about her load tapes and customer advised she was running her towels and jeans with her regular clothes. I advised her against mixing loads and explained how they can throw her unit off balance. Went over user care guide and unit is working as designed. Call complete."
Near Killeen, TX 76542
Al
Job Details: 10/05/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site and inspected front load washer not spinning water from clothes.Tested unit in diagnostics and found the connector to the water valve and the connector to the water level switch were not seated properly.Corrected the issue and unit tested as designed.No leaks.Job complete
Near Killeen, TX 76549
Al
Job Details: 10/05/2020
DRYER ROPER RED4516FW Arrived on site and inspected dryer not heating or shutting off.Confirmed both complaints and removed and replaced the timer and element.Tested and unit tested as designed.Job complete
Near Florence, TX 76527
James
Job Details: 10/05/2020
DRYER GE GUD27ESSMWW Arrived on site and tested operation. Found belt has come off of tensioner. Inspected belt and found to be damaged. Reinstalled but will need to return with new belt to properly repair. ; ordrng 1 WE12M29 (BELT)
Near Georgetown, TX 78626
James
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site and tested operation. Found freezer at 0 degrees and fresh food at 24. Ohmed thermistor at control and read 8.12k. Called tech line and spoke to Andrew #7728894465. Unit not getting proper air flow across thermistor in fresh food section. Ensure proper installation of thermistor but not getting much air flow through rear ducting. Unit will need new ducting in rear of fresh food compartment. Office to schedule return services ; ordrng 1 W10861170 (diffuser) and 1 W11256504 (cover)
Near Killeen, TX 76543
Al
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL WDT730PAHB Arrived on site and inspected dishwasher not draining again.Found the drain pump was defective.Removed and replaced it.Reassembled and unit tested as designed.No leaks detected at time of service.Job complete
Near Killeen, TX 76542
Al
Job Details: 10/05/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site and inspected dishwasher not starting.Put unit in diagnostics test mode and found the water supply to the unit was in fact turned off, thus no water was being supplied to the unit.I turned on the water and unit tested as designed.No leaks detected at time of service.Job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 10/05/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer for not spinning correctly, upon inspection found the washer paused in a rinse and spin, cleared cycle. Checked for all functions, no issues found.Complete"
Near Cedar Park, TX 78613
Lou
Job Details: 10/05/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site to install previously diagnosed and ordered parts. Due to the RC evaporator icing up and the ice maker fill tube freezing up, I removed and replaced the fill tube, RC evap with thermistor and the hv control. Tested the unit and it is cooling/operating as designed. No water leaks observed during service, job completed"
Near New Braunfels, TX 78132
Noah D
Job Details: 10/05/2020
WASHER WHIRLPOOL MHW5500FC0 "Arrived on site to inspect washer for not draining, upon inspection found the drain hose shoved about 2 feet in drain tube, cut pipe and ran two full diagnostic cycles with no issue. Could hear draining.Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site to inspect fridge for frosting in freezer, replaced door and gasket, Checked for all function and air gaps, found none. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for not drying plates correctly, upon inspection found no issue with dishwasher, heating element started and heated, instructed customer on proper use. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site to inspect dishwasher for not draining, upon inspection found the drain pump working through diagnostic but it ran for too long. Checked WL switch and the seated plastic lever was off. Reassembled switch and tested. Drain pump worked. Complete"
Near Kyle, TX 78640
Leonardo
Job Details: 10/05/2020
RANGE WHIRLPOOL WFC150M0JB0 Arrived on site to replace elements. Replaced elements test unit and unit test good job complete
Near Kyle, TX 78640
Jacob
Job Details: 10/02/2020
MICROWAVE GE JVM3162DJ1BB
Near Killeen, TX 76542
Al
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KSRL25FXMS00 Arrived on site and inspected ice maker and found the ice maker defective.Also found the emitter board is also defective and not allowing the 120volts to reach the newly installed ice maker.Removed and replaced the ice maker and I’m ordering the emitter control for return service visit.Needs more work.; ordrng 1 WPW10757851 (CONTROL ELECTRIC)
Near Austin, TX 78727
Scott
Job Details: 10/02/2020
WASHER WHIRLPOOL NTW4601BQ0 "Arrived on site for washer leaking . Checked all hose connections ,no cracks found in tub . Ran a fill ,filled about half full . Drained unit . No leaks detected with unit . Ran full diagnostics , no error codes . Test wash passed with no leaks . Did find drain tube in wall is leaking somewhere , carpet on other side of wall is getting wet again . Recommended getting plumber .Job complete ."
Near Austin, TX 78758
David
Job Details: 10/02/2020
WASHER MAYTAG MVWC465HW2 Arrived on site to diagnose washer that customer said was not filling with water. Ran unit in warehouse. Found no error codes present. Unit filled with both hot and cold with no issues. Customer likely experienced an issue with their supply. Unable to recreate failure at this time. Call complete.
Near Lorena, TX 76655
Jonathan
Job Details: 10/02/2020
RANGE WHIRLPOOL WFE525S0JS0 "Arrived on site for a range that has a damaged door. Inspected unit and work area. Customer advised that they had damage on the control panel, not on the door. Found two indentions on the top control panel. Ordering control panel and office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 W11175518 (panl-cntrl)"
Near Pflugerville, TX 78660
David S
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM05 Arrived on site for sealed system. I gained access to the evaporator and replaced with new. I replaced the UV dryer with new. I charged the system with 3.7 oz of r134a. I monitored the pressure for any leaks. I found none. I found low side pressure at zero. I found a good frost pattern forming on the evaporator. The unit is cooling. I left the unit on. Job complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 10/02/2020
OVEN WHIRLPOOL WFE320M0ES2 Arrived onsite to install previously diagnosed parts. I installed the control and tested the unit. Unit is working and heating as designed at this time. Job complete.
Near Austin, TX 78728
David
Job Details: 10/02/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site to diagnose issue with microwave and cabinet door issue. Customer showed me that the cabinet door to the left of the microwave was hitting the microwave and they thought it may be due to microwave not being seated properly or warped. Found microwave was installed normally with no cabinet bends or damage. Advised customer to contact contractor to have the cabinet door reinstalled or possibly spaced out. Microwave is working as designed. Call complete.
Near Smithville, TX 78957
Andy
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator still not cooling in RC. Tested and inspected unit and found failed evaporator motor. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near San Marcos, TX 78666
Noah D
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to inspect dishwasher for not operating, upon inspection found panel was good but no power to unit, checked outlet voltage and found no power to outlet, dishwasher was labeled “disposal” on another breaker box and had been popped. Complete"
Near Round Rock, TX 78665
David S
Job Details: 10/02/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for microwave combo, touch screen not working. I inspected the unit and work area. I found the unit not connected to WiFi, and the screen not responding correctly. I replaced the console. I spoke to the customer about getting the unit connected to WiFi and a whirlpool app. I gave the customer the WiFi team number, so they can call and get it connected. Job complete."
Near Temple, TX 76504
Tyler
Job Details: 10/02/2020
DRYER MAYTAG MEDC215EW1 "Arrived on site for dryer that was not turning on. Upon further inspection I found that the breaker once again was tripped on the dryer and the customer stated that she was able to run the dryer prior after last trip but that eventually she found it wouldn’t turn on again. I retested all heating hardware on back on dryer as well as the terminal connections, timer, wire harnessings, etc. at no point could I find any other problems with the dryer. I ran a test cycle checked for any voltage drops within dryer. I did find a drop in the 240v supply from the outlet at random times if I ran longer test cycles on dryer. Each time breaker would trip. Customer stated that a month before the dryer started goofing up the customer had installed a new ceiling fan and had some electrical work done to accommodate the fan and work and been done at the breaker box close to dryer in garage. Customers will need an electrician to verify integrity of power supply from breaker to out
Near Austin, TX 78724
Matthew
Job Details: 10/02/2020
FREEZER WHIRLPOOL WRS315SDHZ05 "Arrived onsite for refrigerator not cooling properly. Upon inspection found that items on the lower shelves were cooling/freezing, but warmer air was sitting above. Removed evaporator cover and found a metal obstruction lodged between the fan blades. Removed item and fan started up. The temperature began to drop and equalize. The water dispenser was having issues. Found water pressure above recommended amount and will need correction. Ordering inlet valve, valve and line.; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 WPW10179146 (valve-inlt)"
Near Austin, TX 78727
Scott
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site for unit making noise again . Called tech line , went over everything to quiet compressor . Tech recommended to replace compressor . Ordering compressor,UI drier , service port . No water leaks detected at time of service. Call to set return ; ordrng 1 SERVICEPORT and 1 UVDRIER and 1 W10507884 (compressor)"
Near Cottonwood Shores, TX 78657
James
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site and installed new doors and badge. Doors fit properly and ice maker cycles. Job complete
Near Andice, TX 78628
Jonathan
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for refrigerator not producing ice. Found unit has authorization for labor and part coverage. Performed diagnostics mode and harvest ice maker cycle. Found ice maker heater not activating. Removed failed ice maker and installed new. Monitored cycle and found all tested good. No water leaks detected during service.
Near Austin, TX 78738
Brandon
Job Details: 10/02/2020
DRYER WHIRLPOOL MED6230HW0 "Arrived on site to replace failed console, after replacing, unit tested good."
Near Georgetown, TX 78628
Cliff
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to replace door for refrigerator. Replaced door and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Round Rock, TX 78664
Tommy
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite for dishwasher F2 E2, installed new control but sill need a new UI for unit, Needs Authorization, Office to Reschedule.; ordrng 1 CNOTE (NEEDS AUTHORIZATION ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11402115 (UI )"
Near Austin, TX 78723
Matthew
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived onsite for refrigerator not cooling in freezer or fresh foods. Upon inspection found that evaporator fan was working, condenser fan was working compressor would kick on and draw .56 amp. Compressor was running hot. No frost pattern on evaporator coil. Unit will need sealed system technician ( two hr). Need to order compressor, evaporator, dryer and valve. Sealed system replacement covered by Kitchen Aid 5 yr. office to rescheduled.; ordrng 1 TJ90SF8404 (VALVE) and 1 W10507884 (compressor) and 1 W112566565 (EVAPORATOR ) and 1 WPW10143759 (dryer)"
Near Paige, TX 78659
Andy
Job Details: 10/02/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs on needed at this time.
Near Killeen, TX 76542
Al
Job Details: 10/02/2020
DRYER KENMORE 110.850814 "Arrived to inspect front load dryer not heating. The customer also advised the door isn’t closing all the way and pops open shortly after it is closed.I confirmed the complaint and disassembled the unit to access the heating element.
Near Austin, TX 78717
Scott
Job Details: 10/02/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for oven not shutting off or not responding to commands. Ran diagnostics. Got UI error code . Key pads was at times hard to respond . Ordering UI console . Please call to set return ; ordrng 1 W11297728 (console)
Near Austin, TX 78739
Leonardo
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not having any power. Test outlet and found outlet giving 120v. Checked junction box and found melted wire nut to black wires. Cleaned up wire and replaced wirenut test unit and unit test good job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 10/02/2020
VENTHOOD UNKNOWN UVL6048JSS0 "Arrived on site to inspect hood for flickering lights, upon inspection found the jumper wires between connecter are bad, spoke with Techline. Sr #77286754763 Techline stated that we must check with distributed for diodes, ordering diodes, office to reschedule ; ordrng 1 RESEARCH (RESEARCH ) and 1 YELLOWDIODEJUMPERWIRES (YELLOW DIODE JUMPER WIRES)"
Near Marble Falls, TX 78654
James
Job Details: 10/02/2020
OVEN WHIRLPOOL WGE745C0FS01 Arrived on site and found console dented down on top. Installed new console. Unit tests good. Job complete
Near Blanco, TX 78606
Brandon
Job Details: 10/02/2020
RANGE AMANA AER6303MFS2 "Arrived on site for customer complaint of oven not heating properly, found unit would preheat but not maintain temperature, found faulty control, I replaced control, unit tested good."
Near New Braunfels, TX 78130
Noah D
Job Details: 10/02/2020
RANGE WHIRLPOOL WFE525S0HS1 "Arrived on site to inspect oven for not heating up to temps, upon inspection found the upper element off and lower element working, will need to order broil element. ; ordrng 1 W10856603 (BROIL )"
Near Austin, TX 78734
Robert
Job Details: 10/02/2020
RANGE JENN-AIR PRG3610LP "Arrived onsite to test unit for unit not heating, test unit found bad igniter, replaced igniter, test unit, unit heating correctly, job complete."
Near Blanco, TX 78606
Brandon
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of right side door hinge broken, ordering door hinge. ; ordrng 1 W11409290 (HINGE RIGHT SIDE)"
Near Waco, TX 76708
Jonathan
Job Details: 10/02/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for a dryer that would not heat. Inspected unit and work area. Tested voltage going to the unit and found proper voltage. Removed back cover and tested thermal fuse, thermal cut off, element, and I found those good. Went to check high limit Thermos that and found one of the red connector is not connected onto the high limit Thermos that causes a break in the L2 circuit. Connected the connector onto the Hylande thermostat and tested unit. Unit began to heat and operate as designed. Call complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not cooling correctly, upon inspection found defrost error starting, per tech line Sr # 7728935252 installed UI. 4 amps to heater while defrosting. Lower drawer had cracked due on ice. Ordering lower drawer. Office to reschedule ; ordrng 1 W10594047 (LOWER PAN)"
Near New Braunfels, TX 78130
Noah D
Job Details: 10/02/2020
WASHER WHIRLPOOL WFW9200SQ00 "Arrived on site to inspect washer for not draining, upon inspection found the drain pump clogged with a lot of debris, cleared out debris Complete"
Near Dripping Springs, TX 78620
Andrew
Job Details: 10/02/2020
COOKTOP GE JGP933SEK2SS "Arrived on site to test unit for not turning on. Found gas valve shut. Learned family keeps taking knobs off and shutting gas off to prevent dementia father from messing with cooktop. Spoke with house keeper and she said it kept tripping breaker. Found water signs near spark module. Turned gas on, tested unit, unit works good. Informed customer to make sure no liquids spill onto unit to prevent damage. Also told customer to make sure when cleaning not to use something really wet where water or cleaning solution is dripping off and into unit causing breaker to trip. Unit is working as designed. Job complete."
Near Driftwood, TX 78619
Andrew
Job Details: 10/02/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to replace adjusters from previous diagnosis. Installed adjusters. Tested unit, unit works good. Job complete."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for fridge not working. Spoke to customer and they explained their ice maker wasn’t working. Made sure ice maker was turned on, and it was. Checked water lines coming into the fridge. Water valve was turned on and water was dispensing though water dispenser. Ran diagnostics regarding ice maker. Ran test 56 and gave me error E5 timed ice making. Ordering a new ice maker. ; ordrng 1 W11232541 (icemaker)"
Near Leander, TX 78641
Lou
Job Details: 10/02/2020
MICROWAVE KITCHENAID KMBS104ESS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the console and UI failures, I removed and replaced the console and UI control and tested. Unit is operating as designed. Job completed"
Near Marble Falls, TX 78654
James
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived on site and tested operation. Found fresh food at 27 degrees and food freezing. Found thermistor good but control not reading correctly. Installed new control and tested. Unit tests good. Job complete
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/02/2020
WASHER MAYTAG MVWB855DC3 Arrived on site for washer needing to be reset constantly to run a load all the way through. Ran diagnostics and got error F2E1 for “stuck UI button”. Cleared error code. Installed a new console and ran a power wash. I attempted to pause the power wash cycle while running the power wash and open the lid as if I were adding clothes. After doing this the start button would not start the machine again. Installed the UI and repeated the same steps to pause the load. This time it turned back on when I pressed the start button. Unit operating as designed. No leaks detected. Job complete.
Near Georgetown, TX 78633
Cliff
Job Details: 10/02/2020
RANGE WHIRLPOOL GW397LXUB06 Arrived on site to diagnose a range with burners that are not lighting properly. Found burner orifice clogged and burners clogged with debris. Cleaned all burner assemblies and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78633
Jonathan
Job Details: 10/02/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for range oven not reaching proper temperature and control control panel warped. Inspected unit and work area. Found control panel bowing towards center and back plate indented. Performed temperature test on bake mode. Found average temperature at 356°. Calibrated unit -5°. Will need to replace control panel and plate. Tested all cooktop burners and no issues found with burners. Office to schedule appointment when ETA is available. ; ordrng 1 W10198745 (cover-rear) and 1 W11175171 (CONTROL PANEL HOUSING)
Near Austin, TX 78703
Matthew
Job Details: 10/02/2020
OVEN KITCHENAID KODE500ESS02 Arrived onsite for double oven not heating. Tested unit at 350 degrees and both units were heating. While watching the high and low cycle I noticed that the temperature was a little low. I calibrated the upper unit plus 10 degrees and the lower unit plus 20 degrees. Informed customer of findings and calibration. Job complete
Near , TX 78640
Robert
Job Details: 10/02/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite to replace drawer and slide, replaced drawer and slide, test unit, unit working properly, no leaks at this time, job complete."
Near Georgetown, TX 78633
Cliff
Job Details: 10/02/2020
OVEN WHIRLPOOL WOC54EC0HS01 Arrived on site to replace control panel for oven/microwave combo. Replace panel and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78717
Kayman
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher not completing cycle and dish rack falling. Upon inspection I found the dispenser gasket was gone so the dispenser would not open when called for to release the detergent. I tested the units motor functions through diagnostics and all tests passed. I found one of the adjuster wheels had broken off. I am ordering the dispenser (W10861000) and returning with the adjuster kit for repair. Office to RS due to part availability. ; ordrng 1 W10861000 (detergent dispenser)
Near Austin, TX 78746
Leonardo
Job Details: 10/02/2020
DISHWASHER WHIRLPOOL KDTE204GPS0 Arrived on site to replace inner door and hinges. Replaced all parts test unit and door closing correctly. Job complete.
Near Austin, TX 78703
Matthew
Job Details: 10/02/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite for washer not starting. Tested unit and found error codes f0e5 off balance, f5e2 lock fail and f0e2 over suds. Replaced latch, ran unit through diagnostics cycle and all passed. No leaks present at this time. Job complete."
Near Leander, TX 78641
Lou
Job Details: 10/02/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site to inspect previous issues. With 2nd man, we were able to get the unit pulled out far enough to get to the back of the unit and test voltage. Found that the outlet is wired incorrectly. Tested voltage at the outlet and got 0V. Tested voltage at the terminal block and got 0V between the red and black; 250V between the red and white; 250V between the black and white. Due to this, the main control has gone bad; therefore, I removed and replaced the main control and left the unit unplugged for safety. I recommended that the customer have their builder or an electrician check the outlet for incorrect wiring. Turned the breaker off for safety as well. No lint & no water leaks observed during service. Job completed."
Near Georgetown, TX 78633
Paul
Job Details: 10/02/2020
REFRIGERATOR KITCHENAID KSF26C7XYY04 Arrived on site for a refrigerator not producing ice and not getting to temp to replace previously diagnosed parts. I tapped the drier and found the pressures low. I found the unit with the old style aluminum RC evaporator and found it pitted and leaking refrigerant. I replaced the compressor and evaporator. I installed a UV drier and installed a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.3 oz of R-134a. I tested the unit and had a good frost pattern and good pressures. The unit is working as designed.. Call complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 10/02/2020
OVEN JENN-AIR JMW Arrived on site and tested operation. Found oven display has no lights working and is not responding. Turned breaker off and accessed control and display. Tested voltages and found proper voltage to all components. Reassembled and found display now functioning. Unit is currently functioning. Job complete
Near Pflugerville, TX 78660
David S
Job Details: 10/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for fridge freezing in the fresh food section. I inspected the unit and work area. I checked the ice box for any air leaks and found none. I found the damper door opening and closing. I found the thermistors in good working order. I am replacing the control UI. I changed the freezer temp to 4 degrees and set the unit to basic defrost mode instead of adaptive defrost. Job complete. No water leaks detected.
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/02/2020
MICROWAVE WHIRLPOOL WMH32519HB4 Arrived on site for sparking in microwave. Installed two new ceramic support mounts in the back of the microwave. Job complete.
Near Austin, TX 78737
Leonardo
Job Details: 10/02/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to test unit for unit not responding to commands. Found bad console will need to order new console W11297709 office to reschedule. ; ordrng 1 W11297709 (CONSOLE )