Service History 224

Near Austin, TX 78703
Matthew
Job Details: 02/21/2021
REFRIGERATOR KITCHENAID KSCS25INSS00 Arrived onsite for refrigerator leaking and ice maker issue. Upon inspection found no leak present at this time. Customer experienced power loss and ice bucket seemed to be the potential source with melted ice. Tested water dispenser and valve and did not see any issues. The icemaker will need replacement due to misc broken parts. Office to reschedule.
Near Austin, TX 78717
Justin
Job Details: 02/21/2021
REFRIGERATOR KITCHENAID KFIS20XVMS2 Arrived on site for a refrigerator with UI not functioning. Upon further inspection I found UI unresponsive. I cycled power and found same issue occurring. The unit was also not cooling. I found a bad UI Office to reschedule if parts are found. ; ordrng 1 Research (UI)
Near Georgetown, TX 78628
Tommy
Job Details: 02/21/2021
OVEN KITCHENAID KEBC208KSS02 Arrived onsite for unit lower oven not cooking. Upon arrival found unit TCO was good. But unit broil element didnt have continuity. And control would not send voltage to lower oven bake.
Near Manor, TX 78653
Matthew
Job Details: 02/21/2021
RANGE WHIRLPOOL WFE550S0HZ1
Near Pflugerville, TX 78660
Kayman
Job Details: 02/21/2021
DRYER WHIRLPOOL MEDB835DW3 Arrived onsite for dryer not operating and no power. I accessed the terminal block and found 240Vac from L1 to L2 but only 5Vac from L1 to neutral. I tested the continuity of the power cord and it tested good. I explained that there is not proper voltage coming to the unit to power it on and dry.
Near Cedar Park, TX 78613
Wesley
Job Details: 02/21/2021
WASHER GE GDF520PGJ2BB Arrived onsite and found unit not starting and blinking latch not engaged when start is selected. Harness appears to be fine and resettable fuse is not blown. Ordering latch to repair.
Near Austin, TX 78733
David
Job Details: 02/21/2021
WARMING DRAWER JENN-AIR JWD3030ES00 "Arrived on site to follow up on warming drawer not getting hot. Couldnt get unit to go over 80 degrees. Found element good and resistance within spec. The indicator light is also no longer orange. Per last call to tech line they recommend that we replace the harness, the switch and the indicator to replace path for element voltage. Office to schedule when we get all parts.; ordrng 1 W10121337 (Control / Switch) and 1 W10489562 (Light), used 1 W10129043 (Harness) from stock"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/21/2021
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the pump not starting when voltage was sent, ordering pump Office to reschedule ; ordrng 1 W11085683 (PUMP )"
Near Austin, TX 78733
David
Job Details: 02/21/2021
OVEN JENN-AIR JJW2430DS01 "Arrived on site to diagnose oven that is burning some items it didnt used to when using convect. Ran temps and found the temp was about 10 degrees high. Calibrated unit and found calibration set to +21 degrees. Showed customer the setting for calibration. Dropped heat to 0 on calibration and advised to increase temp slowly until its locked in to their liking. Unit has no errors and is working as designed, just needed to be adjusted. Call complete."
Near Austin, TX 78702
Luis
Job Details: 02/21/2021
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for loud noise and no cool in freezer. Ran diagnostics freezer fan not running,found evaporator incased in ice. Defrosted evaporator replaced fan motor that includes defrost thermistor,ran defrost cycle passed.
Near Leander, TX 78641
Lou
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found water dripping from the water box cover. Removed the cover and found the dual valve leaking. I tested the water dispenser and found the water leaking from the reservoir to valve connection. When I removed the reservoir connection from the valve, I found the reservoir connection damaged. I removed and replaced the reservoir and dual valve and tested. Unit is operating as designed with no leaks. No leaks observed at the end of service, job completed."
Near Manor, TX 78653
Matthew
Job Details: 02/21/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite to replace previously diagnosed parts. Replaced both drain hoses and drain motor. Did not correct the issue. The drain motor seems to kick on but no water is being drained out. Drain motor missing plastic piece, will order another. Unit will not drain after cycle but Seems like if you hit drain again the unit will drain. Going to order pump and motor, drain pump and control. ; ordrng 1 W10876537 (drain pump) and 1 W11085683 (pump&motor) and 1 W11306302 (cntrl-elec)"
Near Austin, TX 78748
Leonardo
Job Details: 02/21/2021
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived on site to test unit for unit smelling like burning smell. Test unit and found melted control board and ui and harness. Will need to replace board
Near Pflugerville, TX 78660
Kayman
Job Details: 02/21/2021
DISHWASHER WHIRLPOOL MDBH979AWS "Arrived onsite for dishwasher not powering on and no operation. I traced voltage to the control and found the bi,teal failed again. There is a new note on the main control that states the manufacturer will give a credit towards a new unit if this certain failure persists. I explained this to the customer that we would have to charge for a control replacement or they can contact the manufacturer and see what their options are for a replacement of the whole unit. The customer opted to replace the control board. I replaced the control and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service.
Near Austin, TX 78717
Justin
Job Details: 02/21/2021
OVEN WHIRLPOOL RBD305PRS00 "Arrived on site for wall oven with UI not turning on. I cycled power at breaker to see if it could reset UI but did not. I gained access to control and found voltage going to it. I found the control to be bad and needing a rebuild Call complete."
Near Austin, TX 78704
Luis
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site to install parts. Installed a new light housing,installed shut off arm"
Near Austin, TX 78723
Matthew
Job Details: 02/21/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for washer only getting hot water. Upon inspection found faulty inlet valve. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near McDade, TX 78650
Andy
Job Details: 02/21/2021
OVEN WHIRLPOOL KDRS483VSS03 Arrived on site for range oven issues. Was instructed by customer small oven on left is fine and that issue is with right large oven not making proper contact with latch. Found lights in right oven not operating as well. customer instructed that is not an issue and does not need that looked at at this time and is aware it is a separate fee. Tested and inspected unit for door closing and not making contact with latch. Found door adjustments needed. Made needed adjustments. Tested unit and all operations are normal.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for Ice Maker is no longer working ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY. Customer explained after the power outage the ice maker began making ice again. Ran diagnostics and all tested good. Ice box fan pushing good air flow through mold. Harvested ice while in diagnostics. Water fill test was good. Removed kick plate and vacuumed large amount of dust/debris to improve air flow and make fridge run more efficiently. Water line turned on all the way. No repairs necessary. Job completed.
Near Round Rock, TX 78681
David S
Job Details: 02/21/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for dishwasher not working. I inspected the unit and work area. I found the out had power. I plugged the unit in and found the control unresponsive. I inspected the wiring and found the. Power lines pinched at the junction box.I repaired the line and plugged the unit back in. I found the unit powering up. I ran a diagnostic cycle and found it working as designed. Job complete.
Near Leander, TX 78641
David S
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Arrived on site to replace the freezer door. I removed the freezer door. I replaced it with new. I ran a harvest and fill cycle on the ice maker. Everything checked good. Please allow 24 hours for the ice maker to continually make ice. Job complete.
Near Killeen, TX 76542
Tyler
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL ED5VHGXML13 Arrived on site for refrigerator not turning on properly. Upon arrival I was able to confirm streem diagnosis was accurate with the thermostat being bad but I also found the defrost control was staying it defrost and also not cycling. I was able to replace both parts and found unit fully functioning as designed. Call complete.
Near Temple, TX 76502
Tyler
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator freezer like compartment not working. Upon arrival I found found the freezer compartment door switch was receiving 120 V but was shorting out internally and not allowing for a proper voltage to be supplied to lightbulb itself ended up replacing the door switch and verify that the unit is fully functioning as designed. Call complete
Near Killeen, TX 76549
Al
Job Details: 02/21/2021
OVEN WHIRLPOOL WFE770H0FZ2 Arrived on site to install previously ordered parts.R&R the Main Control and Temperature Sensor.Tested the unit and unit tested as designed.Customer satisfied.Job complete
Near Killeen, TX 76543
Al
Job Details: 02/21/2021
MICROWAVE WHIRLPOOL WMH1164XVS0 Arrived on site and inspected microwave with interior light on and turntable spinning.Confirmed the complaint and replaced interlocks and switches.Reassembled and unit now works as designed.Customer satisfied.Job complete
Near Austin, TX 78731
David
Job Details: 02/21/2021
DISHWASHER WHIRLPOOL KDPM704KPS0 Arrived on site to diagnose dishwasher customer says is not washing or drying. Ran unit and checked for error codes. Found error code for fill valve issue. Tested unit and heard sump buzzing and is not pumping any water at all. Unit needs a new sump. Part on order but is not here yet. Office to reschedule when we have sump available. Advised customer to use rinse aid / run hot water to get a good dry. ; O-emld tckt
Near Copperas Cove, TX 76522
Al
Job Details: 02/21/2021
DRYER WHIRLPOOL WED8900BC0 "Arrived on site and inspected dryer not starting. Confirmed the complaint and found the thermal fuse was defective and causing the malfunction.R&R it , reassembled it and unit tested as designed.Customer still waiting on defective grill to arrive, so office can reschedule for return services.ARO.Needs more work ; O-emld tckt"
Near Belton, TX 76513
Cliff
Job Details: 02/21/2021
OVEN WHIRLPOOL WOS51EC7AS arrived on site to diagnose an oven that is not heating. Tested unit and found failed broiler element. Replaced element and tested unit. Found all is functioning properly at this time.
Near Harker Heights, TX 76548
Al
Job Details: 02/21/2021
REFRIGERATOR ELECTROLUX E23CS78EPS0 "Arrived on site and inspected unit cooling issues.Accessed the compressor and compressor was running, but burning hot to the touch.Condenser motor and evaporator motor were both working.Temperatures were 65 in the freezer and 70 in the refrigerator compartment.It is my belief the unit will require a sealed system repair, sealed system technician, 2 hours, authorization.Will return with all previously ordered parts.Order the compressor, dye drier, access valve AUTHO for repair SS tech and 2 hours Unit was frosted over, customer will need to defrost prior to return services.Waiver signedCondenser and evaporator fan running 65in freezer and 68 in refrigerator ; ordrng 1 5304475104 (Compressor Kit) and 1 5303918284 (Evaporator Kit) and 1 5303305677 (Drier filter) and 1 AUTHO (AUTHO) and 1 SealedSystemTech (2 Hours)"
Near Harker Heights, TX 76548
Al
Job Details: 02/21/2021
DRYER MAYTAG MEDC215EW1 Arrived on site and inspected dryer thumping noise.Confirmed the complaint and found the repair kit was defective.R&R it and unit tested as designed.Customer will seek a vent cleaning company for ventilation cleaning so unit will dry on the first load.Customer satisfied Job complete
Near Killeen, TX 76541
Al
Job Details: 02/21/2021
DRYER WHIRLPOOL GEW9250PW1 Arrived on site and inspected front load dryer not heating.Confirmed the complaint and found the cutoff was defective.R&R and unit tested as designed.Customer satisfied Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 02/21/2021
ICE MACHINE KITCHENAID KUIS18PNZB2 "Arrived on site to inspect icemaker for leaking, upon inspection found the housing cracked, replaced housing and tested, leak was still present, will need to order new housing and tube. Office to reschedule ; ordrng 1 W10475416 (COVER ) and 1 W11256498 (TUBE) and 1 W11266112 (HOUSING ) and 1 WPW10678299 (TUBE )"
Near Austin, TX 78745
Luis
Job Details: 02/21/2021
REFRIGERATOR FRIGIDAIRE FGHC2331PF7 "Arrived on site for water issues. Found end cap on valve busted off diagnosed unit will need a new water valve. Installed a new valve turned water source on,tested water dispenser no leaks.
Near Dripping Springs, TX 78620
Robert
Job Details: 02/21/2021
MICROWAVE WHIRLPOOL WMH54521JZ0 Arrived on job for complaints of no light under oven. Found loose connection to outlet connected site and test.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/21/2021
OVEN WHIRLPOOL WFG525S0JS0 "Arrived on site to inspect oven for not heating correctly, upon inspection found the main control putting out a F3 code, replaced sensor and control. All functions returned. Complete"
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/21/2021
WASHER MAYTAG MVWB855DC4 "Arrived on site to install previously diagnosed parts. Removed UI, CONTROL, GEAR CASE, WASH PLATE, SLIDER, AND LID LOCK. Installed new UI, CONTROL, GEAR CASE, WASH PLATE, SLIDER, AND LID LOCK. Ran a calibration through diagnostics for new parts. Ran through full service diagnostics. All checked good. No leaks detected. No error codes displayed. Had customer confirm the noise was gone. Washer running as designed. Job completed."
Near New Braunfels, TX 78133
Noah D
Job Details: 02/21/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to inspect fridge for not making ice, upon inspection found the filter clogged due to calcium, tested without filter. No problems found. Complete"
Near Austin, TX 78749
Kevin
Job Details: 02/21/2021
WASHER WHIRLPOOL MHW3505FW "Arrived on site and inspected washer and found home does not have water due to freezing conditions over the past few days. Sound long drain error code and removed rear panel on washer and found debris clogging drain pump.Could not test washer properly there is no water available, job complete"
Near Austin, TX 78731
Luis
Job Details: 02/21/2021
REFRIGERATOR KITCHENAID KBSN602ESS01 "Arrived on site for not cooling correctly in fresh food section. Per tech support replaced evaporator fan motor,power cycled unit from main power source."
Near Elgin, TX 78621
Andy
Job Details: 02/21/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived on site for dishwasher not drying properly. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near San Marcos, TX 78666
Leonardo
Job Details: 02/20/2021
RANGE WHIRLPOOL WFG510S0AS1 Arrived on site to test unit for door falling. Test unit and found broken hinges. Will order new hinges office to reschedule. ; O-emld tckt
Near Austin, TX 78745
Luis
Job Details: 02/20/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for noise complaint. Ran diagnostics freezer fan not running,found evaporator incased in ice diagnosed unit not running through a defrost cycle ordering the main control and freezer fan motor. ; ordrng 1 WPW10675033 (Main control)"
Near Pflugerville, TX 78660
Tommy
Job Details: 02/20/2021
MICROWAVE WHIRLPOOL WMC30516HZ1 Arrived onsite to replaced microwave. Upon arrival found unit door didnt operate open button didnt work. Replaced whole unit.
Near Austin, TX 78703
Wesley
Job Details: 02/20/2021
MICROWAVE JENN-AIR JMW2430DS02 Arrived onsite and found shorted microwave cabinet light bulb. Removed oven from installation and replaced bulb.
Near Georgetown, TX 78628
Jimmy J.
Job Details: 02/20/2021
DRYER WHIRLPOOL WED7500GW0 Arrived on site for dryer making a knocking noise. Found blower wheel loose. Tightened blower wheel and removed lint and dryer sheet debris. Dryer no longer making noise. Job completed
Near West Lake Hills, TX 78746
Wesley
Job Details: 02/20/2021
WASHER WHIRLPOOL WFW9200SQ02 "Arrived onsite and found leak issue. Valve would trickle into tub when in standby between loads. All checks good. Repair complete, advised cueromer on dispenser design and referred them to dryer vent wizard for crushed dryer vent symptom."
Near Liberty Hill, TX 78642
Jimmy J.
Job Details: 02/20/2021
REFRIGERATOR JENN-AIR JS48SEDUDW20 Arrived on site for NOT DISPENSING ICE - WATER SIDE IS WORKING. Found optics not getting proper voltage. Ice dispenser was working as designed. control for optics W10757851
Near Austin, TX 78729
Justin
Job Details: 02/20/2021
MICROWAVE MAYTAG MMV1175JZ0
Near Georgetown, TX 78628
Jimmy J.
Job Details: 02/20/2021
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site for Oven does not want to turn on. Turned on bake and broil. Both kicked on when set. Found UI was not responding to touch like it should. Ordering both UI and control to complete the repair. NOTE: When installing new UI, try to peel model and serial sticker over new UI so it is not hidden like it currently is. If sticker begin to tear just leave it alone. Customer provided a copy of warranty paperwork with M&S listed. ; ordrng 1 W11261167 (Control)"
Near Andice, TX 78628
Kayman
Job Details: 02/20/2021
VENTHOOD KITCHENAID KVWB606DSS2 Arrived onsite for venthood with rattling noise. Upon inspection I found the fan motor abnormally loud and what sounds like debris rattling around inside the vent. I removed the fan motor and found some of the blades broken. I did not completely remove the motor because I do not have a replacement with me today. I will order the fan motor and return to complete the repair. The customer would like us to inspect the vent when we take the motor down to see what could have caused the fan blade to break. KYO or customer request senior tech return. Ordering fan motor (W11106377) office to R/S due to part availability. ; ordrng 1 W11106377 (Fan motor)
Near Austin, TX 78745
Kevin
Job Details: 02/20/2021
RANGE WHIRLPOOL KSGB900ESS1 "Arrived on site and sound F3E1 showing on display for baking drawer sensor After replacing sensor error has cleared and confirmed it is Heating normally, job complete"
Near Killeen, TX 76549
Al
Job Details: 02/20/2021
MICROWAVE FRIGIDAIRE MWV150KBA Arrived on site and inspected microwave turntable motor and confirmed the turntable motor caught fire and broke into pieces inside the microwave.Unit will require a turntable motor to complete the repair.Ordering the motor.Office to schedule return services due to part availability.Needs more work ; ordrng 1 5304509440 (Turntable motor) and 1 5304464113 (TURNTABLE MOTOR)
Near Austin, TX 78744
Scott
Job Details: 02/20/2021
WASHER AMANA NTW4516FW1 "Arrived on site , replaced gearcase, splucth , cap, actuator,belt . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete ."
Near Spicewood, TX 78669
Luis
Job Details: 02/20/2021
REFRIGERATOR WHIRLPOOL MSS25N4MKZ01 Arrived on site for cooling complaint. Found weak to no frost pattern on evaporator ordering a compressor and evaporator ; ordrng 1 W10913906 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator) and 1 2hrs (2hrs)
Near Round Rock, TX 78665
Kayman
Job Details: 02/20/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived onsite for refrigerator with a crack . Upon inspection I found the water inlet line had a flaw in it allowing water to leak out when pressurized. Im am ordering the Water line (8212547RP) just Incase but the water inlet tube (W11162040) will need to be replaced. Office to R/S due to part availability. ; ordrng 1 8212547RP (Pex line) and 1 W11162040 (Inlet line)
Near Leander, TX 78641
Lou
Job Details: 02/20/2021
DRYER WHIRLPOOL NGD4655EW2 "Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit with the door open and door switch closed and I could feel heat, but no for very long. I removed the front panel, and drum and retested and found the coil not operating properly. I tested ohms and found it out of range. I removed and replaced the coil and retested and the unit is heating as designed. I reassembled the unit and tested airflow with my vent test kit. By placing the hook and card at the back left vent area, I tested the unit on air only (no heat) and the unit failed two times. I disconnected the vent tube at the back of the unit and retested. Unit is operating as designed. I advised the customer of my findings and repairs and recommended that they have the dryer vent leading up to the roof and at the roof checked. No lint observed during service, job completed."
Near Round Rock, TX 78681
Kayman
Job Details: 02/20/2021
WASHER WHIRLPOOL WTW6120HW0 Arrived onsite to install previously diagnosed parts. I installed the gear case cam and drive motor. The unit is no longer screeching at the beginning of high spin. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Georgetown, TX 78628
Cliff
Job Details: 02/20/2021
RANGE WHIRLPOOL KDRS467VSS00 Arrived on site to install previously ordered parts for range. Upon inspecting unit found small burner orifice clogged preventing proper operation. Cleaned orifice and tested unit. Found all is functioning properly at this time and no other parts or components were needed
Near Austin, TX 78724
Scott
Job Details: 02/20/2021
DRYER WHIRLPOOL WED7500GC0 "Arrived on site ,replaced latch and catch . Also found door slightly bent . Slightly bent door back into shape . Door is staying latched . All checked normal. Job complete ."
Near Austin, TX 78737
Kevin
Job Details: 02/20/2021
DRYER WHIRLPOOL WFC8090GX0 "Arrived on site and inspected washer/dryer and found F6E0 saved this is not an error on techsheet, there has been multiple power outages in the area and could be a byproduct of it. cleared it, reset washer and spoke with techline and unit is operating as designed, no adjustment, no replacement parts can change customers experience. Job complete 7729954383"
Near Georgetown, TX 78633
Cliff
Job Details: 02/20/2021
OVEN WHIRLPOOL WOC54EC0AS04 Arrived on site to diagnose an oven that is not heating properly. Found temperature to low. Set calibration to compensate for offset. Tested unit and found all is working properly at this time.
Near Austin, TX 78735
Luis
Job Details: 02/20/2021
REFRIGERATOR WHIRLPOOL KSCS23INSS00 "Arrived on site for water leaking. Found frozen drain,checked drain pan found no visible cracks in pan gave customer suggestions on defrosting and clearing drain,unable to flush drain due to no water at residence
Near Cedar Park, TX 78613
Justin
Job Details: 02/20/2021
OVEN WHIRLPOOL WOS51EC0AS03 "Arrived on site for wall oven not turning on. Upon arrival customer stated actual issue is it will intermittently not get to proper temp when cooking pizzas. She said sometimes not all of the cheese will not melt. The light inside the oven was not working a well. I preheated unit and found temps averaging perfect when set to 350°F. I found control, UI, and sensors good. I found bulbs burnt out and will need to order and replace. However I could not pull up parts list to order. Will need to do parts research and office to reschedule.; ordrng 2 Research (Oven bulbs, two)s"
Near Austin, TX 78749
Luis
Job Details: 02/20/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site for damaged gaskets. Replaced both fresh food door gaskets checked door seals good.
Near Leander, TX 78641
Lou
Job Details: 02/20/2021
REFRIGERATOR MAYTAG MFI2569VEM1 "Arrived on site to inspect refrigerator temps. Upon further inspection, I found the unit completely warm in the FC and RC sections. I found the FC fan and condenser fan operating and the compressor off. I tested amp draw to the compressor and found 0amps. Cycled power to the unit and the start device clicked and I found 8.69amos then the start device clicked again. I tested ohms to the compressor and found it within range.
Near Georgetown, TX 78633
Cliff
Job Details: 02/20/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Spoke with homeowner and found pads for hinges broken. Office to reschedule appointment once parts are confirmed.; ordrng 2 WP8268961 (Pad)s
Near Austin, TX 78737
Robert
Job Details: 02/20/2021
DISHWASHER WHIRLPOOL WDF530PAYM3 Arrived on job to replace previously diagnosed part. After replacement ran diagnostics cleared codes and test heater.
Near Georgetown, TX 78628
Jimmy J.
Job Details: 02/20/2021
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site for Service needed for oven, both are not working properly. Found error code F6E0 had come up six times. Communication error. Cleared error codes. Removed control and UI. Installed new control and UI. Oven heating as designed. Job completed"
Near Austin, TX 78738
Robert
Job Details: 02/20/2021
WASHER WHIRLPOOL MVWB865GW0 Arrived on job for complaints of no power. Checked voltage and control good will need panel. ; ordrng 1 W11135391 (console)
Near Georgetown, TX 78628
Jimmy J.
Job Details: 02/20/2021
WASHER WHIRLPOOL WTW7500GW2 "Arrived on site to install previously diagnosed parts. Removed stator, slider, and gear case. Installed new stator, slider, and gear case. Ran calibration. Washer running as designed. Job completed."
Near Liberty Hill, TX 78642
Lou
Job Details: 02/20/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics and tested. The unit operated as designed with no leaks. I filled the unit and then canceled the wash to allow the drain pump to come on, at which time, I found water leaking from the drain pump. I pulled the unit out and found the drain pump seal failed. I removed and replaced the drain pump and retested. Unit is operating as designed with no further leaks observed. No leaks observed at the end of service, Job completed."
Near Round Rock, TX 78665
Kayman
Job Details: 02/20/2021
WASHER AMANA NTW4516FW3 Arrived onsite for washer leaving wet clothes at the end of the cycle. Upon inspection I found all functions working as designed during the diagnostics test. I contacted techline and spoke with Andrew SR#7729980126. He advised that with no mechanical failure present we cannot replace any parts at this time. I advised the customer on proper loading and soap usage. I also raised the front feet just Incase the gearcase is rubbing on the floor during spin although I did not see any evidence. The unit is working as designed at this time and no leaks detected during time of service. Job complete.
Near Austin, TX 78739
Robert
Job Details: 02/20/2021
REFRIGERATOR KITCHENAID KRMF706ESS Arrived on job for complaints of leaks. Checked drain and found it clear. Customer did loose power in storm for about 30 hours. Instructed customer to keep an eye on temperature. No errors found at this time.
Near Del Valle, TX 78617
Scott
Job Details: 02/20/2021
DRYER MAYTAG MEDB855DC4 "Arrived on site for no heat dryer . Unit was heating at time of service . Ran diagnostics got thermistor error code . Checked connections all checked good . Ran omh on sensor , was getting in consistent readings . Ordering thermistor ,sensor and control. Call to set return . ; ordrng 1 W11158453 (CONTROL) and 1 W11161899 and 1 WP8577274 (THERMISTOR )"
Near Uhland, TX 78640
Leonardo
Job Details: 02/20/2021
DISHWASHER AMANA ADB1400AGB3 Arrived on site to replace wheels. Replaced wheels test unit and unit test good job complete.
Near Georgetown, TX 78633
Cliff
Job Details: 02/20/2021
OVEN WHIRLPOOL WOS72EC0HV00 Arrived on site to replace UI for oven. Replaced user interface and tested unit. Found all is functioning properly at this time.
Near Cedar Park, TX 78613
Justin
Job Details: 02/20/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washing machine not rinsing clothes properly. Upon arrival customer stated real issue was she would open the unit in the middle of a cycle and find soap scum at top of water. However she did say the clothes were not soapy at end of cycle. I found no error codes in unit. I ran test cycle and found all functions performing as designed and it passed test at end. I individually ran each component in diagnostics and found no error. I gained access to gear case, pump, and actuator and found all functioning as designed. I called techline and spoke to Cassy and received SR# 7730062195 who said it was normal design and occurrence for soap to build up like that. Unit is working as designed. Call complete."
Near Austin, TX 78704
Wesley
Job Details: 02/20/2021
MICROWAVE WHIRLPOOL JMW2430IL02 Arrived onsite and replaced oven door skin All checks good. Advised customer on repair.
Near Liberty Hill, TX 78642
Lou
Job Details: 02/20/2021
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived on site to install previously diagnosed and ordered parts. Due to the RC thermistor, fan scroll, and hv control failures, I removed and replaced said parts and tested the unit. Unit is operating as designed. When replacing the thermistor, I placed the new at the wild on the suction line and secured it with foil tape and a ziptie (photo). No water leaks observed during service, job completed."
Near Kyle, TX 78640
Leonardo
Job Details: 02/20/2021
MICROWAVE GE JVM1631WB002
Near Austin, TX 78723
Scott
Job Details: 02/20/2021
RANGE KITCHENAID KDTE104ESS0 "7-1, arrived on site for poor washing performance. Ran diagnostics got only 7-1 error code . During test wash, sprayer arms are not turning . Unit is heating up at end of test wash . Will need sump and motor ..; ordrng 1 AUTHO and 1 W10605057 (SUMP AND MOTOR )"
Near Pflugerville, TX 78660
Tommy
Job Details: 02/20/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for refrigerator hinge falling out. Upon arrival found unit hinge not operating correctly. It was damaged. Removed and replaced hinge and tested door. Unit is now operating as designed. Job Completed.
Near Austin, TX 78737
Kevin
Job Details: 02/20/2021
DISHWASHER WHIRLPOOL WDT720PADM1 "Arrived on site and inspected dishwasher and found spring has popped off, after resetting it door is now opening and closing properly. Discussed correct detergent usage, drawing expectations, and wash expectations with customer dishwasher is operating normally, job complete"
Near Manchaca, TX 78652
Leonardo
Job Details: 02/20/2021
OVEN GE JT5500SF3SS Arrived on site to test unit for no power. Test unit and found bad thermal fuse. Will order new fuse
Near Georgetown, TX 78628
Lou
Job Details: 02/20/2021
WASHER LG WT7700HVA "Arrived on site to inspect washer not dispensing water into tub. Upon further inspection, I attempted to place the unit in diagnostics and due to the process being tricky, I was unable to get it in diagnostics. I tested the unit on a normal wash load and when the unit called for water, the valve failed to open. I could hear the valve humming, but no water dispensed. ; ordrng 1 AJU73213301 (Inlet valve) and 1 EBR78538701 (Main control) and 1 CNOTE (LSO PER CUSTOMER REQUEST /TRAINING)"
Near Austin, TX 78746
Wesley
Job Details: 02/20/2021
DRYER KENMORE 110.878726 Arrived onsite for not starting. Found switch is good power is good and will run in diagnostics. However start button does not work. Unable to provide research due to poor connection at time of service. All checks good.
Near Pflugerville, TX 78660
Tommy
Job Details: 02/20/2021
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for previously diagnosed parts. Upon arrival found unit needed gear case and belt as well. Replaced the gear case motor and belt. Job Completed.
Near Austin, TX 78737
Robert
Job Details: 02/20/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on job for complaints of leaks. Found the supply hose to icemaker cracked. Replaced hose and test. No additional leaks detected at time of service
Near Austin, TX 78738
Robert
Job Details: 02/20/2021
COOKTOP WHIRLPOOL G7CG3665XS00 Arrived on job for complaints of broken knobs. Confirmed the knobs are broken. Checked with claims and try are covered . Ordered knobs drop off knobs. ; ordrng 5 WPW10284885 (knob)s
Near Round Rock, TX 78665
Kayman
Job Details: 02/20/2021
FREEZER WHIRLPOOL WZF34X16DW06 Arrived onsite for freezer mailing abnormal noise. Upon inspection I found the unit making a rattling noise intermittently. The customer had a video and I was able to compare noises. I found the start device cover was vibrating and rattling against the compressor intermittently. I could not position the cover so that it would not rattle so I removed it and added some sealer pads. The unit is no longer making a rattling noise at this time but I asked the customer to monitor the unit to rule out the start device cover. Job complete.
Near Austin, TX 78745
Luis
Job Details: 02/20/2021
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for water leaking. Per customer found water leaking from water line to unit,customer turned water supply off and leaking stopped. Tightened water line turned water source back on no leaks"
Near Harker Heights, TX 76548
Tyler
Job Details: 02/20/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site for refrigerator not cooling. Upon arrival I found the freezer compartment was fully frosted over past the evaporator cover. Upon entering diagnostics and checking the thermistor I found there was a miscommunication between main ui control and thermistor and harness assembly. Informed customer of findings and was able to reschedule repair. Will need to return with a new ui control, thermistor and harness assembly. Evap fan was running while on site as well as compressor and condenser fan. ; ordrng 1 W11203289 (cntrl-elec) and 1 W11342162 (HARNESS) and 1 WPW10384183 (thermistor)"
Near Pflugerville, TX 78660
Tommy
Job Details: 02/20/2021
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Arrived onsite for previously diagnosed parts. Upon arrival replaced door and tested. Unit is now operating as designed. Job Completed.
Near Temple, TX 76504
Tyler
Job Details: 02/20/2021
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for washer not working as intended according to customer. Upon arrival found unit was turning and getting properly supplied power. Water inlet valve and draining features worked. Customer stated they were noticing a loud noise during agitation and spin but that the unit seemed like it was sending power to motor to rotate properly. In diagnostics I also found an F7e9, F7E6, & f2E1. I found not shorts or visual breaks in harness. I did verify the main control was sending 120 vaults to motor. The stator motor ohm reading were also not as stable as they should have been. Also found that if a successful connection was sent to motor the gear case was also getting stuck. Will need to return with new harness asse, motor parts, as well as slider and gear case to resolve issue further. Office to reschedule once availability of parts is known.; ordrng 1 W10734521 (slider) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10754448 (clu
Near Killeen, TX 76549
Al
Job Details: 02/20/2021
REFRIGERATOR WHIRLPOOL WRT111SFDW00 "Arrived on site and inspected refrigerator inside the garage.The customer plugged the unit in and the compressor and all fans turned on.The customer advised the unit didnt turn on and it may be due to the extremely cold temperatures inside the garage.I advised the customer to place a bottle of water inside the freezer and when the bottle froze, it was safe to add food.No parts needed at this point.Job complete"
Near Belton, TX 76513
Tyler
Job Details: 02/20/2021
WASHER WHIRLPOOL MVW6230HW0 Arrived on site for washer giving an F8E one error still after previous diagnosis. Upon arrival I disassembled the UA consul and during diagnostics I was able to verify that the water inlet valve was receiving 120 V to it as design with no drops in power whatsoever. Also confirm that the customer still had no hot water connected to the unit as previously noted down by prior tech. I also verified that the washer was cycling the cold water on and off as intended during normal use but found that the washer without the air code because even using a cold temperature wash the washer requires a tiny amount of hot water to be mixed in and entered with cold. How many time this feature is not used to the hot water is when the tap cold option is selected and I instructed customer that in order to get the best use out of it since they have no hot water would be to use a topcoat on the customer also stated that prior to arrival that was the cycle she had selected and tha
Near Killeen, TX 76542
Al
Job Details: 02/20/2021
REFRIGERATOR GE GSH25JSXBSS Arrived on site and inspected side navy side GE not cooling.Confirmed the complaint and found the start device was clicking on for approximately 10 seconds and the clicking off.The compressor was cold to the touch and all fans were operating.Unit will require a start device and capacitor to complete the repair.Office to schedule return services due to parts availability.Needs more work; ordrng 1 WR07X10131 (Start device) and 1 WR55X24064 (Capacitor)
Near Killeen, TX 76549
Al
Job Details: 02/20/2021
WASHER WHIRLPOOL WTW6340WW0 "Arrived on site and inspected washer issues.Confirmed the unit had a broken valve, which leaked for several hours onto the main control and shorted it out gain.Spun the inner basket because customer advised it sounds Ike a plane is landing inside the garage when the unit spins and discovered the unit will require a tub w/ bearing replacement stator.Ordering the parts to complete the repair.See notes for further.Office to schedule return services due to part availability ; ordrng 1 W10364988 (Valve) and 1 WPW10268788 (Control) and 1 W10193886 (Outer tub with drive shaft assembly) and 1 WPW10419333 (Stator)"
Near Austin, TX 78759
Justin
Job Details: 02/20/2021
VENTHOOD WHIRLPOOL WVU17UC0JS0 Arrived on site for vent hood making to much noise. Upon further inspection I found noise normal. I checked for obstructions in vent and found none. I found fan working as designed. Customer stated the unit is louder than there old one. I explained the CFM vs older units and how they are louder than they used to but now have better suction. Called techline and talked to Andrew and received SR# 7730058739. Unit is working as designed. Call complete.
Near Leander, TX 78641
Justin
Job Details: 02/20/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previously diagnosed parts. I installed new console and tested unit. When going to setup WiFi we found same issue occurring. I also found UI intermittently not responding again. I called techline and spoke to Robert and received same SR# 7729940842. Robert found that his unit was not showing up into the system and let me know to refer him to the WiFi team who should be able to solve issue. I gave customer WiFi team phone number and file number for unit. Call complete.